CenturyLink Reviews

Original Review: April 24, 2016

My complaint against CenturyLink is essentially the same as that of Jeffery of Pleasant Grove, UT on April 23, 2016. Because of the same, I thought that I should confirm the fact and alert other customers that CenturyLink does not respond appropriately to this particular billing problem which is not the fault of customers, who pay their bills on time using ACH payments. Again, I always used a credit card in the past to pay my CenturyLink bill. However, as was the case in Jeffery's complaint, CenturyLink began charging to use a credit card. So, I used a direct check ACH payment to pay my last bill on 4/3/2016. My current bill has a returned check fee of $ 74.61 and a late fee of $ 7.

My statement shows two returned check charges of $25 on 4/18/16 along with an additional returned check charges totaling $24.61 for a total of $81.61 charges. My current banking statement shows that no charge was made on this billing. I contacted CenturyLink chat about this matter. The first representative simply stop responding to my chat. I was switched to another customer service representative.The second representative, although very polite, continued to assert that the payment was returned for NSF which was not the case given the aforementioned and the fact that there was never NSF. She refused to correct this problem asserting that it was my fault such that I had to make the additional payments. I will continue to take steps to correct this unfair billing which is not my fault. Again, this is a recurring problem at CenturyLink which it has not fairly addressed causing customers emotional and financial distress.

Well Comcast delivered as promised. I found the bill through phone arrangement to be a pain in the neck because when there were problems I had to call two companies. Recently, CenturyLink started charging to take debit card payments at their internet payment site. The free option - ACH payments (direct bank account withdrawal for payment). It turns out that something happened at the bank (probably the fraud prevention boys at it again) and my February payment was returned about the middle of April. No one told me about it or I would have paid it again.

On April 20th (my birthday) late afternoon or evening without advance warning, CenturyLink suspended my account. I discovered late that evening that I could no longer send text messages. Verizon has tech support 24-7 but CenturyLink shuts down every night. I tried their chat line and waited for over an hour then being really tired, I gave up and went to bed. This morning after talking to five different people at CenturyLink, I found out my account was suspended. I was told they would reconnect me for $25 within 2 to 24 hours. I told them I ran my businesses through my phone but they didn't care. It's been about 15 hours already and still no services. Don't believe the lies and false promises of high speed and the caring about their customers. Don't fall for the low priced start up charges. CenturyLink is not a dependable company. You have my permission to forward this.

I thought I helped a couple of guys trying to reach a quotation in a snowstorm. Maybe I did but little did I know the months and still ongoing grief I had just caused myself. To begin, a week after the encounter, a friday around 8pm I attempted to cancel calling the number on the service order and guess what? Disconnected! So after 3 1/2 hours on the phone getting transferred countless times, given this number and that number and trying to go thru their so called 24-7 online chat with an agent (evidently service not available in omaha) I was informed that I would have to call back on Monday between 8 and 6. I said I would and informed them of the ridiculous hoops that I have jumped thru just to get this far (talking to real person) and the time I have spent and the fact that I'm only trying to save them the time and the trip to my house to try to connect a service that I do not want.

So fast forward to Monday... the call... the agent... "can I get your service order number? I'm sorry we don't have anything under that number, can I get your name and address? OK here it is. Can I ask why are you canceling?" I explained about being locked in and all that had transpired on the previous Friday. He apologized and asked to keep them in mind for the future. Phew. Little did I know the fiasco was just beginning.

Fast Forward >>> January 2016 get the mail after returning home from work around 7pm and lo and behold a love letter from CenturyLink enclosed a bill for 80 some odd dollars. So picking up the phone somewhat peeved I start calling the numbers on the bill, the automated number asked for the phone number associated with the account, "we're sorry the number you entered could not be found."

So what now? After 7pm and can't speak with anyone I think? Without having the correct phone number associated with the account (fyi.. gave the fellas back in October my number for the service order for courtesy call before tech arrives). So thinking a bit... I'll call tech support. Well that got me nowhere. Gave them the account number on my bill, well that turns out to be a nonexistent Qwest number due to the configuration of the numbers. OK, Humm. They ask my address... "well... we don't show any type of service to that address." I've got a bill from you addressed to me with this account number I KNOW I DON'T HAVE NOR DO I WANT YOUR SERVICE!!! FIX THIS!!! "Sir you'll have to speak to an account agent and unfortunately weekdays 8-6pm."

ERRGH!!!! So returning to work and ruining and running past my 30 min lunch break I once again recite to the agent what I have written above. Apologies were spat in my face, whatever. Situation Resolved? NOPE. Let us now take another leap to late February and you guessed it, yes another love letter from the lovely folks at CenturyLink, Welcoming me, stating that they appreciate my choice, and want to make sure that our relationship starts off right... Oh and did I mention that my bill is now only $7.70? That's $1.65 for Entertainment, and $6.05 for Taxes, Fees, and Surcharges. Whose entertainment? This is a sick joke!

Once again angrily call my newly acquired nemesis... blah, blah, blah. "OK sir what we're gonna have to do is I'm gonna credit the account such and such charges in order for it to show $0 Balance blah blah. So you'll receive a last bill showing the credits to that account and amount owed will show $0 then the account will be closed and you won't receive anymore bills." There was more to the conversation regarding the make believe account and service but this whole issue has almost become surreal.

It's Friday April 22nd 2016 and Yes, Yes the day has come Mr. Postman has the letter for me. Ok... Adjustment Summary. Remove local broadband surcharge, YES .Remove primary set top box, YES. Remove sports network surcharge, YES. Reversal of billing correction credit primary? YES (oh! oh! there's that $7.70) Total adjustments - $24.78. DRUM ROLL... HA!!!! NOW DUE BY MAY 6TH $30.73!!! WTF IS GOING ON??? The account, the account number, the service, these amounts. They have my name and address right and the rest of the of the paperwork reads like a MadLibs filled in with numbers. To be continued... FRIENDS DON'T LET FRIENDS USE CENTURYLINK!!!

The thing about it is, NO ONE ever tried to contact either of us in regards to our non-payment for that month. No email, no letter, no call, nothing. Until the proper amount of time passes so that they can tack more money on your bill for an auto withdrawal you never authorized. Then you get an email... When you call to clear things up you're shocked at the fact that none of the 20 or so people you talk to in the next few hours can't seem to articulate exactly what happened. Their customer service is on par with government psy-op ** meant to induce a mental breakdown. No joke... I have to admit some of it was kind of funny. My wife was on speaker phone so I could hear her getting upset at being passed on over and over and over regurgitating the same info for each clueless rep, who never fails to try to sell you a bunch of stuff before he throws her to the next guy.

I heard every accent in the book: Indian, British, Spanish, and a guy who sounded a lot like the Swedish chef from the Muppets. The last guy she was talking to was downright rude and condescending: "Alex". I'm not a hot head at all and I pride myself on having a long fuse. But if that guy would have talked to her like that in front of me, I'm not sure that I wouldn't have torn off his face and worn it like a hat. Also we've been paying for 12 mbps and it's never been better than 4. Their own computers said we were paid up but somehow we still owed them money. After going through our records I found that they never withdrew the money a month prior despite their records telling them that they had - if that makes any sense. Canceled our service and will tell anyone who will listen to stay away. Unless you like being mocked after being on the phone for 3 hrs.

I never received any of the credits they offered for their awful customer service and they would either. They transfer you or just flat out hang up on you, leave you waiting so long that a message comes on saying they are closed for the day. You almost feel as if it is some kind of experiment to see just what customers will take and put up with. Like market research. It's like it's purposefully frustrating. The service tech that did the initial install was a complete jerk. Very rude and then he left my gate open and my dog ran out and was killed by a passing car. For this they offered me $50 dollars which was such an insult. I told them to shove it.

After that they claimed that through my DIRECTV bundle they had paid to DIRECTV over 600 in a 4 month span which DIRECTV denies ever having billed. So they shut off my DIRECTV and Internet. Thankfully DIRECTV reconnected their portion of my services and now I'm getting calls from the Philippines asking for payment on my final bill of nearly 800! For 4 months of service. $800. RUN RUN RUN from these people.

I asked to talk to a manager. After being on hold for 28 minutes, one came online and said they would not honored the $14.99 rate. The best they could do is give a $10 credit off the $74.99 rate. Or I could cancel the service. The manager said both of the prior CenturyLink agents made mistakes and stated by law they could not honor what was promised, causing they would be fined. I asked that an email be sent to confirm what I was being told and was told they would not do this.

Recently, I decided to sign up for Prism TV thinking 1 issue in 27 years is very good. Today, a service person was scheduled to come and set this up. I waited the entire time frame with no call. When I called to see what happened, I found that they mistakenly had a phone number which I disconnected 6 years ago in their system instead of checking the work order the sales rep turned in (I have a copy of it). Their resolution? They will /can come in 5 days. Why would I purchase more services with a company that cannot correct their errors in a timely manner? If my service goes down again, I will be out internet and TV for 5 days. This is unacceptable.

I cancelled my service with CenturyLink 2 days prior on Oct 10, 2012. I was given a confirmation number by the representative and was extremely happy that I no longer had to deal with CenturyLink. They are a nightmare. From day one customer service had horrific wait times. They asked for special unique passcodes to enter your account. Every time I have dealt with them I felt like I was going to have a stroke or lose my mind.

So I cancelled and I was happy. Then this evil predatory company has continued to bill me since my cancellation. I returned their modem immediately with a CenturyLink return slip. I am now being harassed by their collection department. I was told by the last agent that he would give me a full credit if I gave him the UPS tracking number for my returned modem. I used their slip and didn't keep a copy of it. I am so angry with CenturyLink. I think they should be shut down. I don't say this lightly. I am sure they are fraudulently charging other people because my entire experience with CenturyLink has been one of extreme incompetence.

I want a complete refund. My credit to be cleared. An apology and hope that ATT also enters the arena. I have all my phone records of the incredible long wait times and the extreme number of calls I have had to make with absolutely no help. I was transferred so many time and most times the call was dropped. This company should be shut down. I am sending a copy of this letter to the district attorney and the president of ATT and CenturyLink. If necessary I am filing a copy with the district attorney's office and filing a small claims.

Who should have to go to these lengths? This company should not have the public trust and based on the amount of extremely angry complaints here at Consumer Affairs I am not the only one who has been cheated by evil CenturyLink. I want a refund immediately and I want my credit cleared and compensation for any damages.

6 Months passed and I was really dissatisfied with how much I was being charged for regular, non-out-of-the-ordinary internet. I was out of any contract with the CenturyLink and as I threatened to leave for another service they transferred me to a loyalty specialist who said he was lowering my bill significantly, to which I agreed. 2 Months later and I never saw the decrease, so I called this horrible company yet again (bear in mind, you're NEVER able to talk to someone in the first attempt. They either drop the call on you after transferring you to someone else, or just flat out hang up on your face) to complain about my current bill, since it was promised to be less than half of that. No surprise when no one had ANY records of such promise or arrangement and nothing was done.

I'm currently on the phone with them after 20 minutes of waiting time while the message says "A representative will be with you shortly, please continue to hold" (Oh great, the call just dropped! And this was my third attempt to speak to them!) and my plan is to pay my dues with them and drop them on the spot. I beg, beg that consumers stay away from this company. Google their services and you will see NOTHING but negative reviews. They are horrible, their prices are unfair, their customer services is probably one of the worst in the entire United States (notice you never hear about their customer service on any of their advertisements) and they do no care about you, your services or anything else. All they want is your money for a mediocre service. STAY AWAY FROM CENTURYLINK. Pay more somewhere else, it's worthy!

I started out with Qwest and stayed with them after being bought out by CenturyLink. That was the biggest mistake I ever made. This company is the biggest rip off I have ever encountered. If you're smart you'll have nothing to do with them. I finally got a person who I told her the charges I was disputing and told her I was sending a check for the amount I owed and to turn off my services. I'm now going to contact the Attorney Generals office and the FCC and file complaints with them.

And now, 5 months later (at my new address) I receive a bill from collections from CenturyLink requesting $200. The Collections Agent said I was the 6th person TODAY to mention they never received a FINAL bill sent to their home. ILLEGAL much? Also, even if I didn't receive the FINAL bill, you'd think they'd attempt to send it AGAIN, and or call before sending to collections. VERY SNEAKY!

But I have a question, why should I be penalized for ended my contract early because I wasn't getting services that were promised in the contract I signed? I wouldn't have ended my contract early or had to move IF I had the internet services they promised! So why should I pay more money, for services I didn't receive and ended early as a result?

When I sign a work contract, and I don’t provide the services, then I don’t get paid. This is the same provision here. I ended our contract early because I was NOT getting the services the contract said I was. I signed a contract for ‘Internet Services’ if they check the logs, there were countless times I called in to report outages or bad service. I think it illegal to charge for a service and not receive it and then to charge me for canceling and then never sending me a FINAL bill, but yet collections can send it...DODGY!!!

I have not EVER missed a payment with them. I used auto-pay and had no problems except for power outages and really slow service. Then I find out that the renter who lived in my apartment before me had CenturyLink and was delinquent on her bill. Eh, I was moving my service and it shouldn't be a problem. Surely if I had stolen my own identity I would alert myself by canceling service at my old home and taking my modem to the new apartment. Not so.

I spent a good six hours on the phone being ping-ponged to different reps until a manager finally told me I had to fax a copy of my lease to their offices as proof that I was the new tenant in my apartment. YOU HAVE GOT TO BE KIDDING. With much frustration I had my landlord fax it, called CenturyLink back and waited half an hour on hold and then another forty-five minutes of being bounced around from reps that had no earthly idea how to tie a shoe until I could speak to another manager(?) who told me they had received my fax but not the page where I had signed my name so it was unacceptable. My lease is a ten page document. I wasn't about to have my landlord fax anything again.

My blood-pressure went through the roof. I told them to cancel everything. NOW. They sent me to their retention dept where I almost cussed the man out. He said he understood as he frantically closed out my account. I told him I wasn't paying a dime for service from the day I moved until the fourteen days I was waiting to get my service changed over. I also canceled my autopay. When I hung up I called Bank of America and put a stop on any further transactions from them. (I've been to this rodeo with companies before).

Months later they mailed me a check for six dollars. I still get their ads but there is a dumpster right behind my mailbox and I make sure I never bring that trash into the house. Also, I hand delivered the modem to their company store. If it had been a three hour drive I would have driven it. I like to look people in the face, read their name tag when I'm leaving on poor terms. I don't trust mail returns unless I absolutely have to. If you have any other option in your region explore it. If not, get names, save receipts, check your statements, scrutinize your bills, ask questions and when you cancel close it out with your bank as well.

My second call with CenturyLink involved me waiting for customer service to answer and being on hold for 15 minutes. Then, the line went dead. The third time, I got to talk to an agent, who told me I should contact DIRECTV. I explained that I had been sent to CenturyLink by DIRECTV. Then the agent said she would look at my account. Wait. Wait. Wait. The agent comes back on line and asks me to be patient. I agree. Wait. Wait.

Finally, the agent asks me to call again later as the computer system is down. So, I called again today, two days later. The agent tells me that she can't help me, that I should contact DIRECTV about their portion of the bill. In my mind, if a company offers a bundled deal with another company, you shouldn't have to bounce from one to the other to ask why the price suddenly increased. Also, CenturyLink could probably benefit from hiring a few more agents. I had Comcast before. It was expensive, but the customer service was oh so much better.

I paid upfront for all the new hardware (DSL + Installation) and first month bill of $250.00. I did not pay much attention thinking I will have to take a bite on it. But when the second bill came it was $74.00 and I was limited. How did a discussion of making my "Final Bill" $54.00 turn into a $74.00??? When I looked at the bill more detail, I was charged almost 20+ for taxes and fee which I cannot even begin to define what they are, where they go to, or how did they even come up with it.

CenturyLink is a disgusting and deceitful company tricking customer thinking they getting a competitive price but when they slide in un-accountable taxes and fee, my internet was the same as COX. As matter of fact my COX bill looked better. One line for Internet, and taxes and fee were extremely reasonable. I asked the customer service why the hell would I have switched with I had know my "Final Bill" would be the same. I spent almost $300 extra on hardware I did not need to make a switch.

Government should look into their criminal and deceitful practices. I am shaking my head everyday until next March when my contract is over until I can get out. I feel really ripped off and lied to by a national company. They aren't anything like Apple, Intel, or IBM. Their practices and sales are just plain criminal. I hope with all these complaint the government will open a criminal investigation on them and put them all behind bars. DECEITFUL and DISGUSTING!!!

They activated internet signal 4 days later than their due date, claiming the lady who abandoned the house couldn't get a new address to transfer her service. This is not our problem at all. All parties know, this was not a modem configuration issue nor an infrastructural wiring issue if we consider simply 12 days ago there was a solid CenturyLink internet signal on the modem for the previous account. A technician came to check the signal, she said everything was okay but our modem internet light was red instead of green, which shows everything is okay except they don't activate signal on their remote site.

We printed this letter and handed to next technician who brought to his manager. After a short time manager came to house, they talked to their headquarters, after 1 minute our modems light turned green from red. As of today 4.16.16 they reduced their speed from 12 Mbit to 30 Kbit constantly. Simply, we read the numbers on Firefox browser this huge speed change in downloads. Moreover they charged $59.55 home service fee that was not at all our fault! Plus as a precaution, we had purchased a package that covers the house technical services, before they activated the signal.

We filed a BBB and will file a Consumers Affair claim. We claim $459.55 including the work hours we lost, being risked because of heart issue, and the huge stress we have lived and still living. We may file a court case against CenturyLink of which we may collect 100 or 1000 times more compensation than above-mentioned number. Go public in any possible means about this matter: online feedback, etc. as all parties should see rationally that the monetary aspect was even beyond 2 times service transfer fees or early termination fees. It will be far beyond than all those amounts. There are 12 CenturyLink jeopardised employees and 4 managers involved in this case. All necessary data already collected and steno typed. Here are their identities. We are also expecting a call by Glen ** for an apology.

Started to follow up our order from 2.29.16 up to 3.12.16. Spoken to Dianne (Rep), Chris (her manager), Jessica (Rep), Peter (Tech Support pretending not to understand any words, however other reps had understood everything), Benita (Rep), Andrew (Rep), Louis (Rep), Rick (Customer Appointment Cancellation List Department Rep), Hilda (Financial Department Manager) - she promised we would DEFINITELY get internet connection on 3.8.16 as it was due. We told her if we couldn't get the connection on 3.8.16, we will take legal action. She told me there would be no need to take legal action since we would have DEFINITELY gotten connection on 3.8.16.

Tommy (Service Appointment Setup Department) on 3.8.16 Tuesday, Banish (Tech Support), Danny (Rep), Lina (Escalation Department Manager) - she promised at 3.8.16 I would DEFINITELY get internet connection, which didn't happen), Alex (Rep), Evelyn (Rep), Peter again (Tech Support - he played same scenario again, NO hearing), James (Billing - told me if somebody abandons the house and doesn't act in timely manner to transfer the account to new address, the new customer who stays in the abandoned house has right to ask cancellation of the old account).

Siir (West Coast cancellation and retention department) who put us around an hour on hold to connect to Escalation Department manager CHRISTAL, who told us that we didn't have any right to destroy someone else's account when we asked cancellation of old account, and told us our internet signal would be activated by 8 pm on 3.9.16. We had NO signal until 3.12.16.

Updated on 4/20/2016: The ordinary guy Glen F. Post, III who can NOT obviously manage his firm as clearly seen simply by thousands of 1 star of Consumer Affairs and BBB reviews, didn’t care to give us a call to learn what’s really going on in his company outside his bubble. Instead he sent another illegally calculated bill with an earlier due date, opposing to his rules he has put on his site, it is a detailed explanation of the previous bill.

Shortly, he charged 2 times $24.95 for the period 3.8.16 to 4.7.16. He also charged $9.99 for CenturyLink “Ease” which he advertise for $4.99 first 2 months and cancellable anytime. We cancelled it on 4.10.16 by Adriana (Cancellation# **) More over he charged twice this “Ease” service on the same bill. The total charge of “Ease” should be only $4.99. He also calculated the bill illegally starting from 8th of March-7th of April although we had Internet signal on 11th of March 2016. He reduced our Internet download speed from 12Mbit to 130Kbit. We believe he did intentionally in order to charge more for tech service home visits. We called Century Link at least 20 Times for JUST NO solutions.

NOW! We are awaiting a direct phone call from the ordinary guy Glen F. Post, III for the explanation of all that happened. Also send an urgent correction of the bill before due date. DON’T be scared, just pick the phone up. Learn how you are managing your company and apologise, that’s it! Please just simply search CenturyLink on Consumer Affairs and BBB reviews and see thousands of 1 star reviews before purchasing anything from them.

So in the end, I said they do not communicate clearly. They do not write your concerns down and then deny you told them what you know you told them. They pass you from person to person and each person has a different spin on the bill. All I know, in the end the final bill is higher than the regular bill. They were not consistent in explaining the billing period, and they only want to know when you are paying and have no interest in solving the problem or discrepancy. The fact I know is I was told on March 21, 2016 that the bill was prepaid till April 11. The service was disconnected after my second call (during which they said they did not ever receive the death certificate) on March 31, 2016 and I still have a bill to pay for 135 and do not know what the bill is for...

And now they told me I will have to pay a $16.00 late fee because they did not notify me of the payment not going through. Plus on top of that they moved the date when they were supposed to pull money out of my account from the 9th of every month to the 11th without notifying me. Not to mention when I signed up with them they did not hook me up on the day they told me they would. And I lost a day of work over it. And not to mention when I called into them to find out where they were they bounced me around all day from one operator to another before I got someone to respond to my issue. During that time I was hung up on several times. Got rude responses.

I can go on forever on how horrible their customer service is and the fact that they have slowed down our internet speed several times. Claiming I had too many devices hooked up to the internet, which wasn't true. Like I said before DO NOT get CenturyLink. You're better off paying a little more for internet than to have CenturyLink as your provider. Because in the end CenturyLink is the worst in customer service, in internet speed, and usually don't get your money's worth.

Now, once again, there's a $20.00 difference in what my phone bill should be. I was paid up on my current bill, and I paid a month in advance to prevent any late fees from happening. Late fees of almost $9.00 is what they usually charge. So, I paid up, because they keep slowly moving my due date, and now the bill's not showing a surplus, but instead once again saying I owe? You know who doesn't treat their customers so poorly? Cellphone companies. CenturyLink is digging their own grave, and if this is all you have to offer considering your competition, you're finished. With dread in my gut, I once again have to fight a battle with these people just to get charged properly.

Second bill comes, and the one time discount is over. By then it is too late. You are stuck paying $50+ more than you thought you agreed to for the next year. Get out before you can - or read the first bill very carefully. They make it as confusing as possible so there's no transparency. Good luck. I've had bad experiences with Comcast, but I will be going back to them. At least the rates were somewhat honest. Waiting for Google Fiber...

Then the bill came and it was over $100 dollars! Part of the cost was for the installation (which I did) and a fee for access to the internet. I called, talked to a woman in the Philippines and got the bill down to $75/month and started shopping for options. Comcast offered 50Mb/s and landline for $50/month so called CenturyLink to cancel and was told it was $200 to cancel my NO-SERVICE CONTRACT. It's real tiresome to deal with these crooks. I strongly advise that you heed the reams of information on the web about their numerous lawsuits for false advertising and stay away from CenturyLink. Awful business practices and in my opinion, criminal.

Well guess what, I got a bill for it & I know that there was plenty of time to make the adjustment because the 1st bill is always delayed. I called CenturyLink & the person I talked to said that there was no info on my account about me supplying my own modem. I got put on hold & then transferred & put on hold again for quite a while & then hung up on. Having to call back two more times because this kind of service was repeated again. After giving them confirmation no# two separate times they credited my account but by this time I was almost ready to throw in the towel. These last two billing cycles have been anything but what they advertise. This latest add-on was for $9.99 for a suite of backup, security & support in which I did not order. My experience with CenturyLink is not unique to those I've been reading here on ConsumerAffairs. This business is stealing from their customers & they need to be stopped!!!

When I said I had signed up for the $40 a month service that was listed with NO cancellation fee, this was a month to month deal. I was told, in NO uncertain terms that it would be $200.00 and there was NO way around it unless I wanted to keep the service or have someone else use it for the next 7 months! They LIED and CHEATED and they do not care!!! I just wish there was more I could do than complain, but of course there is none, I just hope that someone reads these reviews and decides to NOT use CenturyLink for ANYTHING!!!

A week later, the technician showed up, went out on my patio and checked the view of the sky. He immediately said that I was facing the wrong direction and it could not work. He said he would inform the company. I called CenturyLink and explained the situation, and they instructed me to take the installation kit to a postal service store and ship it back to them, which I immediately did. A week later, I called CenturyLink and they confirmed that they had received the kit. Two weeks later, CenturyLink again called me to ask when I wanted to start receiving the service. Again, I explained the situation and that I had returned the equipment. This appeared to satisfy them.

Now, in April 2016, one year later, I was shocked to receive a notice from a collection agency that CenturyLink had filed a claim for $100 unpaid balance. I immediately called the collection agency and they recorded my statement and put the collection on hold pending a response from CenturyLink. I am so totally disgusted by the actions of CenturyLink. I have advised everyone I know to never use their service. Never have I seen such outrageous and contemptible business practices. They should be forced out of business. I will update this review once I hear back from the collection agency.

In my opinion CenturyLink has ZERO regard for their customers and their only interest is in profit. They operate knowing that most people will not experience issues so they can deliver crap service to those who do. CenturyLink's customer support phone number/s and there are many send you into a blind box where you come out hours later angry with nothing resolved. It is set up to make you fail and it is set up to exhaust you so you just pay whatever amount that is being asked fair or not to resolve the issue. They operate from a perspective of the customer is always wrong and to fight them tooth and nail for every nickle even if is just better business to refund money or drop the charge.

I will put this to you - from a business perspective is it worth losing business over a disputed charge of say 100.00 or to reverse that charge and collect the 70/80 bucks a month for years to come? If you think that it is worth the fight for the disputed charge then CenturyLink is for you and I wish you good luck when you have an issue. If you feel that the long term customer relationship is worth more then look to a different provider.

Well the first day I spent 2 hours on the phone transferred 4 times before getting disconnected. It was obvious no one was going to help. Waited a few days and started again, transferred 6 times and had to repeat my entire story, account number etc., each time. After Number 6 I was going to be transferred to No 7, I had wasted 2 hours and 16 minutes online. I asked No 6 to please pass all the info to No. 7 and he said he couldn't, I had to start again. I asked No 6 to have a supervisor call me. He told me he was unable to and somehow I ended up on a loop that never got picked up. I finally hung up.

Now a service rep from Century Link comes to my friends house the next day and he tries to get her to change from Directv to Prism. She tells him about my experience and what I was going through and he said yes, it happens all the time. They basically lie about the cost. He suggested I call a local office to see if they could help. Tried 3 times never get through no return call. Frustrating. During one of my many conversations I said I wanted to just cancel since it was not cheaper and service was worse. They told me $200 cancellation for PRISM. How do they get away with this fraudulent activity?

Now I'll be out 2 days pay because of incompetent employees at both companies who are right there to take our payment but not to fix anything but I rather have no cable than to pay the price each month to be treated like dirt. BYE BYE CenturyLink. My 150.00 a month is GONE!!! All my friends have gone to Netflix and antenna on their TV and it's great and it's cheaper not to be treated like dirt and paying CenturyLink for nothing.

About two days ago decide to give them a call and reschedule given that the so-called supervisor never called. I reschedule for Friday the 8th of April from 9am-1pm. At 1:05 I called and spoke with Tom who explained that appointment was set for 2 pm-6 pm, which is a lie but because I do need it I agree to wait from 2-6. At 5:55 pm I called again and spoke with Maurice who claimed there was no supervisor because he was in charge, and tells me that my appointment was from 4-8pm.

Very unprofessional staff, liars for installers, and liars for customer service representatives who say they are going to send it to a supervisor and don't, and installers that come to the appointment early with giving you notice only to charge the $25 rescheduling fee and when you call them out, they just plainly don't provide you service or make you wait nine hours to get service. Despicable company and they should be ashamed of the type of employees they have. I strongly urge anyone who has business with them to caution themselves. They are liars and cheaters. I am appalled!!!

Now 3 days later my phone is still not working. And definitely do not link your Verizon with them because they also turned off my cellphone. I'm an invalid who doesn't get out much and this is apparently proper customer service for CenturyLink. They sucker you in, provide substandard services, and disconnect your services when you fight back. Please do yourself a favor and save yourself the headache. Do not trust this company and do not get their services.

As of today I am taking any action I can. I will provide a link to some places to file complaints with government entities. I will also be phoning my state's Attorney General. I suggest you all do the same!! FCC is responsible for regulating ISP services: For internet and cable issues, contact the Federal Communications Commission at 1-888-CALL-FCC (1-888-225-5322) or email: fccinfo@fcc.gov. FTC is also a consumer protection entity.

And I am outraged as a consumer that I was mislead by a representative of your company - but somehow you find fault in me... If I am wrong about anything, I trusted you and should have slowed life down a little to check my bill. I have been with Sprint for over 12 years now, my payment comes directly out of my checking account and have never had an with them. If you value your customers, then make this right.

TASHEMA, you handled my issue as though you owned CL. You were kind to me which softened my aggravated heart. "Wow" is all I can say. CenturyLink does have many lovely reps who are able to keep a customer happy. I give a five for making right what other reps made wrong.

Original Review: April 6, 2016

Dismissive, rude, unfriendly, condescending, patronizing reps. Was making payment arrangements for a bill I just learned was over FOUR months behind. I had received NO notice I had past due until a computer message today. I am current on all bills owed, and thought this was being paid for. If I don't see it, it is out of mind. I questioned why a company would wait so long to notify customer. They certainly know how to blow up your phone or door to SELL you a product. The rep got smarty pants with me asking if I don't get a mortgage bill do I just not pay it? That statement was unnecessary for most people have autopay set on bills to not forget. She challenged me with her sarcasm. The rep who took my payment spoke to me as a robot would, impersonal, dismissive, as she could care less I wanted to do the right thing and come current and I explained my disapproval to wait nearly five months to notify a customer.

She showed no empathy that I was trying to convey this was not a mistake on my part and done innocently. You can just HEAR THE ATTITUDE of they don't care. Pitiful customer rep. service. Of the four people two were decent. Shannon? In basic service dept., Trinity supervisor of hers nice. Amber in collections, rude, smarty pants comments of which I ended the call with her to then speak with Shavantra, who started out cocky, but once I told her if she takes it down a notch and meets the customer with kindness and understanding, she can diffuse even the most tyrant of a customer. Mirror. Meet the customer. Not all of us are jackbutts. A soft answer turns away wrath, a harsh answer stirs it up. The bottom line. 50/50 reps will be kind. Internet service is AWESOME and landline keeps connection. STATIC on the landline but stays connected. I give a rating of a 2 1/2.

When you read thru their agreement papers it says that if they cancel your service you "may" receive a cancellation charge. Nowhere does it state an amount for this charge nor does it say how long you are in contract with them. The service was below subpar and constantly buffered and reset the router. They will lie to you about everything even when they send you the return label for your equipment. I called 3 times to request it and finally a month later I received it. Avoid business with this shady company at all costs!

Today when I called about my most recent bill $462.87, it ended up being $139.73. My first bill was $367.91 ended up being $271.90. The agent had no explanation for the errors. I also wanted to place my account on vacation/seasonal, but was told I could only complete "One" service change per day, so to call back on April 8th! We were told the transition from Comcast to CenturyLink would be easy and as smooth. It has been neither of those. I would NEVER, EVER! EVER recommend CenturyLink to anyone. I somehow do not think this nightmare is over!

Fast forward to my first bill and I am automatically deducted money for my DirecTV bill and my CenturyLink bill is charging me 2x what I was quoted when I signed up for service. I was originally told that my bundle deal became void because my tv was hooked up before my internet, even though they were the ones who blew off my appointment for service installation in the first place. Since then, I have called the Customer Service 1-800 number, which is not open on weekends or past 6 pm. I called over 15 times, and was hung up on more than half of the times I spoke to a representative. It's almost like they decide if your problem is too much work they hang up on you.

After my 15th attempt to get my service fixed, I requested to speak to a supervisor. I was put on hold for 30 minutes and hung up on around 6pm after waiting patiently for help the entire time. I eventually went through the chat feature on their website hoping for more success. I was met by more rude customer service reps. Every time I tried to send a message back to explain to him what was going on he would tell me to let him talk and when I tried to let him know he had the wrong dates recorded he rudely told me that if I was going to get nowhere if I kept telling him he was wrong.

Two hours on the chat feature and 4 customer service representatives later, I still have not gotten my bill or services fixed. It's been 5 weeks since I first started calling to get my account fixed to what I signed up for and have still not had one bit of progress made after spending 10+ hours on the phone with customer service and over 2 hours using the chat feature. I would not even recommend this company to my worst enemy.

1/11/2016 Subsequently received a bill for $81.07 with phone charges still being billed along with late charges even though I had the phone access cancelled in December 2015. Ashely adjusted billing and advised that I should pay current bill from personal account but that auto pay was in effect and that I should not pay through checking account in future.

02/03/2016 Received a bill for $112.51 with phone charges still being billed along with late charges even though I had the phone access cancelled in December 2015. Jason (?) adjusted bill to $39.22 and advised that all future bills would be $34.95 plus fees and taxes. At the same time Rashana (?) update the "exp date" of the credit card on record as the card was compromised and bank just changed the exp. date not card number. She advised that auto pay was still in effect. March 2016 I did not check the account to make sure the auto pay was in effect. My mistake, I trusted CenturyLink. The auto pay did not pull the payment.

04/04/206 Received a bill for $95.62 for two months of internet service and $14.00 in late fees. Called Derick (?) he could not help me; told me to hold on he would be right back, instead he did a "cold transfer" according to Britney in Financials. She was very understanding of my plight; I kept apologizing to her at my frustration. Nevertheless, when she told me that I needed to remove the auto pay and put it back on the account I told her that was ridiculous as a company who is supposed to be the customer oriented and a stellar electronic provider I should not have to delete and reenter the information which would erase the auto pay set up history and cause the whole auto pay process to start over. I told her that although I understood it was not her fault, CenturyLink should be able to refresh the site rather that have me delete and reenter.

Britney subsequently put Manager Sharles (?) on the phone. She insisted I should either delete the information and reenter it or give it to her and she would do it. I conceded and had her set up the auto pay again. She then told me she was in "collections" and I could make the payment with her for a $3.00 fee or I could go online and make the payment myself. At that point, I was obviously more that a little frustrated and told Sharles (?) I believed it was time to call the FAA or whatever powers that be and report CenturyLink for their total disregard of the Customer Service they so encouragingly proclaim. She told me if I were going to "make threats" she was going to hang up. I told her that was not a threat and that she need not hang up until she was sure she had the auto pay set up. She assured me it was set up. I thanked her. We wished one another a good day and hung up.

I would surely imagine that she took the time to make a comment that I was totally uncooperative, which would me a misnomer; after 5 plus months I was and am just totally frustrated. I can only hope that when next month rolls around that the auto pay works correctly. At present CenturyLink is the only reliable internet provider in my area so unless I wish to deal with blackouts or storm-related inconsistencies with other providers -- I am stuck with keeping CenturyLink!!!

I have UPS proof that the modem was received over 3 months ago. Some inept person within CenturyLink failed to link the returned modem with my account and so now they want me to pay for this modem. Completely absurd. CenturyLink has awful internal policies and horrible customer service training. I would NEVER EVER do business with that company again and would never recommend them to a friend or my worst enemy.

In Oct 2015 when I received a bill from CenturyLink I called and spoke with a Manager on their AZ escalations team. She assured me everything was closed and there would be no further issues. Today I received a collections notice from Central Credit Services LLC (they never answer their phone and you receive a recorded message they will have a representative call you. They then transfer you to a voice message that states the message box is full and no message can be left). I called CenturyLink and spoke to a VERY RUDE representative that stated I would have to pay the $171.09 due to the bundling that had been set up in Sept. I ask to speak to escalation team and the representative hung up on me.

I called back. Had to go through the whole thing again with another representative who refused to connect me to the escalations team. She connected be to DirecTV who could do nothing as this was a CenturyLink billing. I still have no resolution to the issue and continue to receive the run around. My advice to possible consumers when you hear the word CenturyLink, RUN as quickly as you can in the other direction. DO NOT believe anything their representatives say.

I called again the next month to tell them to stop sending me billing notices. Took them 4 months to stop it and they charged me for those months and a hookup cost. There was no reason for this. I bought the modem so I didn't need to turn it in. But they said the reason for reconnect after I shut off service was that someone named candy called and wanted to continue service. Who is candy? I'm not a drag queen and no one in my family is a stripper. Even if it was some kind of prank call from someone how did they get any say so on my account. Sounds like they just wanted to get some more money.

I wanted a wi-fi connection, didn't have one. They got me to sign up for $19.96 per month 1, jump to $61.72 for months 2 - 12, and month 13 on, would be $120.71. They said to call at month 13 and cancel or 'renew' and ask for pricing promotions. And to ask for a "loyalty account review". After asking over and over if they just had a wi-fi account because I don't own a landline phone or a TV, they said no. They finally left. The next day I called CenturyLink and asked if it was true that they didn't offer a simple wi-fi package. The answer: YES!

So, Emily and Emma lied to me. I don't like liars. It took months to get my wi-fi set up with CenturyLink. January 2016, I got a call to schedule an appt. with a tech. Tech turned out to be a nice guy, but I got my bill and it was $195.11 for setup. Breakdown was $44.05 mo. for high-speed internet with autopay for 12 months. I was told on the phone it would only be $29.95 per month, but really it's $44.05. I'm stuck for 12 months at this rate. I hate this company, CenturyLink. Liars. Just be straight, honest and tell me what I will pay in the beginning. Don't just tack on charges we didn't discuss.

After 8 hours in the phone and arguments and talking to 10 reps one person finally said "This isn't right" and talked to the highest manager who gave me a $120 credit and a special pricing of $40 a month Internet. Exhausted I took the deal. She then said I would receive an additional $60 credit in February. February came and NO additional credit. I look up my account and there's a $50+ phone service charge. I DID NOT ask for a "new account change" fee of $12 I was unaware of. Even though I never set up a new account just switched to "discounted Internet" service. I call them yet again. They cannot find anything about a $60 credit and I close the phone service. After yet another hour on the phone I got a rep to close the phone account and I would receive a $50+ check in the mail which again I found strange. It would take 10-15 days to receive.

20 days pass and NO CHECK. I call them up once AGAIN and ask why I haven't received my check and explained that I paid the $50+ for a phone service I never asked for or used and they "couldn't find anything" and that the information has been DELETED!!! So basically they were just telling me ** I wanted to eat and comforting me but didn't take ACTION on anything they promised. There is NO WAY to prove a rep told you something or adjusted something, they will not send you account note information made on their part and they will LIE to shut you up.

All the while, my service was plagued with constant image freezes, audio drop outs, constant need to reset the system (at times several times per week) and slow internet. The equipment in my house was replaced, wiring changed, junction connections "fixed". I had more service calls to my house in one year than I have had with cable service in the last 30 years TOTAL. All the while acting like my issues are SO unusual. After networking on Facebook and in my neighborhood, I have discovered there are MANY (thousands) of people with the identical issues and complaints. These people are scammers and should be investigated for fraud.

I finally got someone who reversed the charge and gave me a credit reference number to give to the collection agency if they call again. She said it will take a month for the collection agency to remove the account from collection. I have never had such poor customer service. They could care less about treating you fair and keep a customer. I will never give them business again and will do all I can to help see that they go out of business. BTW, My credit went down 58 points because of this. Thank you CenturyLink for making my life miserable!!!

Seriously I'm very good at keeping track for what I'm paying for. They told me there was no contract. Because if there was a contract I would have already known what's my rate for x amount of months with an expected increase in price at x month written down and ready. When I called to sign up he said no contract and told me the rate and that was all he said about that. I specifically remember choosing CenturyLink because the salesman told me no contract because I didn't know anyone who had CenturyLink but I figured I would try it out and see how it goes and cancel if I didn't like it.

Long story short, I do not recommend CenturyLink because their salespeople are either misinformed on what they are selling and mistakenly selling items incorrectly or they are just lying so you can get trapped into a contract. Also besides that the connection varies depending on your location, their network isn't so big they have excellent coverage. Even though you are paying for x speed Internet, they don't tell you till after you installed your Internet with them that your location can't receive the amount of speed you signed up for. Also the bill price almost every single month I had to call them for them to fix my bill because there was added charges. I would constantly have to call and have them removed because it was incorrectly charged to me. There is just a lot of issues with the billing honestly.

Even though they offer Internet for a lower price than their competitors, don't get CenturyLink. Pay the extra bucks and go with a bigger company. At least you will have reliable Internet and a consistent honest bill you know what you're paying for and getting. And not be sold on information they will no longer take account for down the road.

Today I received my bill and, as before, I was overcharged for services. I called customer service with the name of the previous representative, a confirmation number of our agreement on the previous call. Fortunately I take copious notes when speaking with business representatives. I read the notes and quotes from my Feb conversation and asked why my bill had not been corrected.

This represented told me my service would cost two times what I was quoted in Feb. I asked to speak to his representative because I wasn't getting any clear information about the charges. This representative told me there were no notes from the Feb call even though I gave him the confirmation number from that call. He suggested I speak with "Escalation Services" and transferred me to another rep. I explained again the problem of being overcharged and this time I was met with rude and bullying comments. We spoke for at least 45 minutes (this is after the two hours it took me to just get to this new person.) I am shocked at the lack of help in explaining my bill and the numerous different prices I was quoted from the contract I signed in good faith. I don't know how to proceed to get this settled. Any ideas?

Two years go by with pretty much no issues except for my internet lagging as always. One day my internet and phone went out completely. I called and they said everything was ok on their end so they would send out a technician, but they couldn't get here for five days. I couldn't believe it especially since I had just seen one of their service trucks in my complex earlier that day (which is a daily occurrence).

I have three kids and knew I could not go without a phone for five days so I went out and got myself a cellphone instead. I called them up and told them to cancel my phone line and to just keep the internet. They told me no changes would show on that bill, but for the next for $45. I also received a visit from the technician that next day and found the issue was outside at their box, so I knew I would not be charged.

Everything runs smoothly until I get my next bill. When I had internet and phone before I paid $82. This bill was for $92. They were charging me the $45 for internet, then an additional $45 for phone services for half this month! I called and they said they did not understand why I was being charged for the phone and they saw they were also charging me all the extra services for the phone at $5 a pop! Unbelievable! So they apologized and fixed my bill and said I will only owe $42, which I was quite happy with.

I then get an e-mail telling me there has been a change to my services, which I ignored for the time being. I get online the next day and my account went from $42 to $64! Frustrated, I started an online chat. They said the extra charges were prorated charges from me changing my services that cannot be taken off my account. I told them I changed my services over a month ago so there shouldn't be any new charges on there and that I was not told of any other charges outside of the $42. They apologized and surprisingly changed my charges (even though they had said they couldn't). The new charges were for $37. I was even happier about that. I asked them if there were going to be any hidden fees, prorated charges, or anything outside of that $37 on my account afterwards. They told me no. So to make sure I covered my butt, I took a screen shot of that conversation. I then got back onto my account and took a screen shot of the $37.

I went ahead and paid that amount, then took a screen shot of the receipt. Went back online after the payment went through and took a screen shot of the $0 balance. I then received an e-mail thanking me for adding phone services. I was about to tear all my hair out by this point. So I once again got online to chat. They said they had no records of an active phone line for my account. I asked if there would be any fees over this e-mail saying I do have a phone. They said no. I took a screen shot of that.

I am now waiting to see if I do happen to get any charges so I can make sure to show them proof that they shouldn't be there. I have a feeling this is going to be a regular occurrence until I can finally be freed from this horrible company. I would suggest if you have a choice, DO NOT GO THROUGH CENTURYLINK!!! If you don't, make sure to cover your butts and keep your own records of everything.

Nearing the end of my contract I decided to change my internet. So I called and cancelled my account with CenturyLink. I was then told that I would be receiving a letter in the mail with the "final bill" and a label to ship the router back to them. I was e-mailed the final bill with a closing statement on the bill but no shipping label. So I patiently for the label to come so that I could send the router back. You see I am a little OCD and can't handle having unnecessary things just sitting there. And I continued to wait. Finally, in February, I called to find out what was going on. I was then told that the label was shipped. I explained that I didn't have a label to send the router back and I DIDN'T want it in my house anymore. I was then told that they would send me another label.

Again I waited and waited and no label was ever set to my house. Then out of nowhere I got a call from them saying that they were going to send me to collections for the $160 I owed them for the router. At that point, I got really upset and again told them that I have been trying to send the router back since I cancelled their service in December. The woman then told me that she had "proof" in her system that the label was indeed sent to me. To which I responded if I had the label I would have sent them the router back because why would I be holding on to something that I don't want or need. I was then again told that I was going to be sent to collections to get the money that I owe them unless I sent the router back.

I then asked if they could e-mail me a label so that I could print it off myself and send them the router back. I was informed that they couldn't do that because it is not their policy. And was then again informed that I needed to pay the $160 dollars or be sent to collections. I responded that they were NOT going to send me to collections for something that is not my fault and that I was NOT going to pay $160 for something that I have been trying to send back for three months.

After the fourth time of being told that I was going to be sent to collections, I requested to speak to her supervisor. I was then placed on hold for about 10 minutes (I am not sure why it took 10 minutes to find the supervisor but that is another issue). The supervisor got on the line and said that they would "try" and send me new label and it would take 7 to 10 business days for it to get to me. The supervisor also informed me that I still might be sent to collections if the router was not back "in time" for their automated system to stop the letter. I then asked if they could put it on hold because there has been a mix-up and I haven't received a label.

I was then told that couldn't happen because their system is automated and I have been moved into a "purchaser" category but haven't paid for my purchase. She then told me that I could purchase the router and it would clear everything up. I said no because I don't need a router. And I also told her to look back through her records and see that I have always paid my bill BEFORE it was due and obviously on time, so why on earth would I not pay for a router if I wanted it.

After a few more minutes of going back and forth and providing my work address as an alternate place to send the label it was getting increasingly irritated. I was then told that she would find me a location where I could physically take the router back. I said, "Yes find me a location and I will take it in TODAY." She again then said that it wasn't their standard policy and I should wait for the label. I then said, "I don't want to deal with it anymore and wanted to get it back to them TODAY." I was again put on hold so she could find a location for me.

After a few minutes I was told that their system wasn't working so she couldn't find the location for me. She asked me to call back and get the address. I told her that I knew where it was and I would just take care of it. I will NEVER use this company for internet again. I also would not recommend it to anyone. The saddest part is that I have talked to others and they have had similar experiences. I am not sure how this company stays in business. Maybe I guess by sending people to collections on routers that they have been trying to return for months.

1st month billing from CL not even recognizable from our agreement (where are those recorded phone calls when you request them). Prices were almost double. I complained and some adjustments were made. 2nd month SOS. 3rd Month SOS. So this month I complained and wanted to cancel and was promptly told I have a contract. What, not possible. So I called DirecTV and they told me I had a 2-year contract and I'd never talked to them before today. So a liar salesman on the phone can sign you up for contracts and what recourse do you have? They have corrupt credit bureaus on their side.

Wow, over an hour of arguing, and it never happened. WTF. She finally agreed to knock it down to $105, $40 more than it should of been, not even counting I only had it for 3 weeks. She says I never called. She would have record of it. So when I got my bill, it was $145. So I call to complain, tell them I am more than willing to pay $105, not a penny more. They've hung up on me twice now. Worst customer service I've ever dealt with.

I feel cheated because that supervisor disconnected the phone when asked to either reimburse or give a speed according to the plan. Neither happened but it is highly unprofessional to not have any authority to solve a grievance of customer. It is high time CenturyLink takes responsibility and give an assurance of some sort to my case. I understand the meaning of putting the word "up to" but it does not mean you give 2.5% of the speed for paying the amount for a 100%.

She then transferred me to THAT Sales Rep who said that the new modem was being sent and my $25 refund would be credited to my account. Several days later a Modem showed up - a refurbished non-upgraded model. I still have to check to see if my $25 refund went through.. All of this took about 2 hours!!! Does this seem fair and honest to you???

I just wonder how long they can just lie to the customers out here and charge 70 bucks a month for dial up speed. In most businesses if you fail to deliver a product you give a credit, fix the problem or somehow make it right. This last week it cost me over 20 grand due to the fact that I could not email a photo of a bull I was selling. The potential buyer did not text but, did do email. I sent just a photo, no text, just the photo. Tried for over an hour to get it to go through, with no success. The man called me back and said just to forget it.

This is the reason I have decided to write this review. I will tell this story on every forum that I possibly can. It most likely won't do a thing to change my speed or ability to email and sell cattle. I am sure the execs at CenturyLink will never see this and could care less. I know that their customer service people don't. Worst customer service on this planet. ISIS probably has better!!!

Our office has now been down for a week and a half as they can't just turn our service back on since they are treating us as a new company. They need to have a tech come out and give us a new modem in which we don't need or want since we had to configure the modem to bridge mode to let our SonicWALL do the routing for our VPN. They seem to have no record of us as a previous company and keep changing their story on how it happened and when they will be able to fix. They are a very difficult company to work with and would gladly have gone to another provider if one serviced that building. If you have a choice go with anyone other than CenturyLink.

I arranged for the installation on 12/31/15. The installation was without issues and I was pleased with the service. When making the arrangements on the CenturyLink website they showed the prism tv prices. I was told by CenturyLink my price would be $126 a month and I agreed to a 2 year commitment. It was further explained that my first bill would be higher. Upon receiving my bill in January it was $222.00. I didn't question it, I just paid the bill. In February I got my bill it was $229.00. I called CenturyLink, the billing department said I was correct. It should be $126 a month, not including taxes. She stated I wasn't given all the credits and connected me to the prism department. The lady proceeded to tell me that the prices went up in January. I stated that shouldn't have any effect on me as I agreed for 2 years in December at a given price. She then stated the prices changed before that.

I further stated the prices on the Internet in December were the prices I was given and that was to have been for 2 years. She placed me on hold and came back and said it was corrected and that I would receive the $126 a month that was quoted. The following morning I checked my January bill and that was incorrect so I called back and again received all the discounts that were not given. Again I was told my bill would be $126 a month for Internet and prism for 2 years. Case closed, or so I thought.

March I received a letter stating there would be a price increase effective on my next bill. I called again. I spoke with Takesha. I stated if I make an agreement for something for a 2 year time frame that is what I expect. She then issued an additional $5.00 credit for each month bringing my bill to $118.00 for the balance. I asked if my next bill would be correct, she stated yes. Again, case closed, or so I thought.

Two days later I get the next bill - it's $176.00. Again, I call. I spoke to Earl. I was told I didn't receive the credits, he applied them and told me my bill was $123. He also said he'd connect me to prism tv department and that I should tell them I wanted the promotion they had for free DVR and High def for life. When he transferred me I explained I was transferred and I wanted to take advantage of the promotion. She asked my name and account number, placed me on hold for a minute or so. She came back and told me, no they weren't offering that. I hung up, my feeling, she lied. Why did she ask who I was, put me on hold and then tell me they weren't offering that. Surely she should have known immediately when asked if that was a promotion.

Today I phoned and spoke to a supervisor. His name was Matt. I explained my frustration with my experience. He told me I was misinformed that my bill should be $176.00. When I explained everything to him, further explaining several different people confirmed my price he said it was wrong. I told him this was bait and switch pure and simple. My neighbor is having the same issues. I told him if this was the case then I should have stayed with Dish. I never had any billing problem ever. He told me I should go ahead and cancel.

Well, as of this next Monday I'm returning to Dish, at a better price and for THREE years. In addition I receive free high def for life. I am thoroughly disgusted with CenturyLink. I do not understand how a company can get away with such deceptive practices. He told me when I cancel they would send me boxes to send back the equipment or I could return them to a store. Because I don't trust them, I will return them and get a written receipt. In the end, they have no idea what they've lost. My neighbor is cancelling for the same reasons. I was going to get the security system, but I will go elsewhere.

The next month, they deducted higher amount from my bank account and I called them again and again. I stopped autopay, they increased my bill. I called them, once again (woman) answered me with rudeness. I am really sick of those people, but my 1-year contract prevents me from termination their services. Please if you are looking for internet company keep in mind those people will cause a lot of hassle for you and you have to call them an hour every single month.

So here I am out an extra $240 over a contract I never agreed to, and one CenturyLink couldn't prove I ever entered into. Talk about a lack of customer service. I will literally do everything I can to prevent anyone from ever using CL going forward. Even if it's only 1 person saved from a similar headache, it's worth it. Stay far far far away from CenturyLink.

So I just called them to explain my situation and told them I have all my 3 checks from my bank. They told me that I still owed another 49.00 which I never knew about. The guy I spoke with wasn't explain anything except that I made the payments and I still owed them 49 dollars. So I told him I wanted to make everything right and I paid the remaining balance due owed so that I could get my credit cleared up. I am not happy with what happened. I know they want to make money but signing me up for a higher priced package was not right then not letting me know I owed them any further moneys to get this matter taken care of. All I got was a bill of $148.36 and the guy I just spoke to said it was for $196.35. I don't know how a promotional deal can turn up to be so high and then no one wants to work with me or at least say sorry.

I just paid them the remaining balance due in hopes to get that behind me again and repair my credit. I wish that someone in this company could realize that an honest mistake can happen and could take the time to listen to their customers. I don't know how $39.99 can turn into 148.36 and then a year later finding out on my credit report I still owe them totaling $196.35 for one month of service. I just paid them the remaining balance today.

So I decided I would mark the date on my calendar that frees me from this one-year contract from Hades. (Believe me -- it's circled and highlighted.) But, nope, the nightmare will clearly continue before that date rolls around! This morning, only three months after my contract with CenturyLink started, I received a letter tells me that "we must periodically adjust rates as a result of providing state-of-the-art service to our customers." And, voila, we have ten more dollars a month to pay now, out of the blue. (So, David from Littleton, CO, you aren't the only one this has happened to.) As others have noted, I have no idea how this company is still in business. I'm praying that there are no more surprises in store, but I can't be optimistic about that. Bottom line -- if a CenturyLink sales rep comes knocking, shut the door as soon as you can and just cut the cord on cable.

Each time I call, after being passed around to 3 different people, and a menu system each time (again asking for my phone number), I end up being disconnected. This has happened 3 times in a row, and after trying the chat line, again, I am disconnected. It is being made almost impossible to speak with someone who can attempt to resolve the problem, and then to someone to simply disconnect the service. This is inhumane, and one of the three worst service companies I have experienced. They should not be allowed to offer phone service to the public. This is too abusive.

My joining of CenturyLink was contingent upon this promise being upheld. I would not have joined if the answer would have been no. When it came time for me to move and I locked down a place, I got in touch with CenturyLink to check what my new speeds would be: 3 mbps, they said. I checked by a few days later; another representative told me that the speeds were 20 mbps. She went further to reply, yes, absolutely to having 20 mbps. Just to be sure, I checked back a third time and was informed that the speeds would be less than 6 mbps. At this point, I was rather disappointed with the consistency of answers that I had been getting. I elected to go ahead and cancel my services, without penalty, just as I had been promised when I subscribed.

This was when I found out that I had been deliberately lied to. I could cancel my services, with $200 cancellation payment. I refused. I spent an hour and a half on the phone with a representative in the cancellation department that was trying to go to bat for me. He told me that he would get me on the phone with his superior. After another ten minutes on hold, he came back to say that she would not speak to me and that I would have to still pay the cancellation fee. I found it utterly and profoundly unprofessional that she elected not to speak with a disappointed customer. I guess she figured that hiding behind a veil of lies would be easier.

The amount of inconsistencies and deception that I have experienced with CenturyLink are unparalleled to anything that I've experienced with an internet service provider. Unfortunately, I do not think I am going to be able to get out of paying the cancellation fee. However, I would rather pay to cancel and pay to join Xfinity again than to deal with a company that does not value promises their associates have made and one who provides false information in order to obtain business. I hope this review sways anyone who is thinking of joining CenturyLink.

I paid the whole amount and set it up for auto pay assuming the service and the billing will be corrected. After a month again I got a bill for 82.00 for one month. My internet problem is not solved yet but they are sending me bills of bogus charged. Now I have had enough with this people and called. Cancelled my service and paid the last bill as it is and explained that I am not willing to pay for something I don't get service for and I delivered their equipment to the nearest location, and promised by the supervisor I spoke on the phone no penalty. Here we go again. They try to milk me as usual send me a bill for 211.00. At this time I refuse to get scammed and want to press charge against this company, and I need help. What to do?

Anyway, I finally get my order put into the system I guess the second time I called, and I have to wait till March 1st to get my service activated. I guess I have nothing I can do besides wait. And I waited. March 1st, my service and my box finally arrived, but there was an issue when I trying to install the internet myself. I called technical support and a technician was scheduled for me yesterday March 3rd. Guess what! Nobody showed up!!! Hello, this is 21st century, people should get internet access easily! Not to mention the three weeks I have waited, this morning, I have spent 40 mins now using online chat try to get one technician scheduled for me ASAP, but I guess I will just have to wait longer. This is highly unacceptable, the company is just a joke.

Biggest headache ever! I had to explain 5 times what was going on with the phone line. Every time I make a call or someone calls me the line drops. The LANDLINE drops the call. I have static EVERY time I make a call or even just pick up the phone. I hear someone dialing a phone in the background during the conversation I am having with someone. I hear another phone ringing! I can't even call 911 without dialing the phone 7 times because it drops the call. Then, I have to unplug the phone for 5 minutes to reboot the LANDLINE that doesn't even use an electric outlet!

Now I am back to having the same issues that I did this summer with my internet of it dropping and disconnecting. I take classes online! I am in the final two classes of my graduate degree! This is just horrible service on their part. Today, even my mother tried to call on my behalf and spent 2 hours on the phone with this company to only have the representative HANG UP on her! If it were not for the fact that I live in a small town and this is THE ONLY OPTION I have I would literally have NO PHONE OR INTERNET. I won't even get started on DIRECTV!

But this time, the guy was very rude. I told him and showed him he knocked line off. He did say any apology and just connect the line and told it was ok. When I went back room. I found there was no signal. So I had to find him and told him there was still no service. He told me he did knock the line off, the other service one knocked it off. He just came to help. So he rudely refused to check and fix it at once. My internet service is CenturyLink company. The CenturyLink company's service guys knocked my line off. I had to call CenturyLink customer service and also told my apartment officer what happened. At last, this guy fixed it and came to my room to check and confirm it. That is a really bad experience. This guy's service truck plate is **, Colorado. CenturyLink service truck code is class **. Service address is **.

They tell you it's cheaper to rent the modem when in fact, that is very much a lie they will say to your face. It's cheaper to buy the modem than rent it, and now I have to worry about turning it in so they don't sneak another fee in on me and it would have just been cheaper to own their crappy modem and throw it away. I asked why the price of my bill kept going up and they lied and blamed it on the state raising the fee to avoid the question when actually the state service fee has remained the same. Don't listen to them. Not only that, I've just noticed in the past 8 months the modem rental fee has actually been increasing in price as well. In my opinion, CenturyLink gets 0 stars if that was an option. And really, in all fairness and honesty of my review, I think CenturyLink deserves not to be a company. I completely regret choosing CenturyLink and will never use CenturyLink again.

I did reach a settlement last week with the Billing Department speaking with Connie. She said she would remove all late fees and credit me the discount retroactive to the start of my service with CenturyLink. In return, I was to sign up with AutoPay. She was careful to write a note on my account to explain the settlement. I performed as promised, yes indeed I signed up for AutoPay. CenturyLink then removed the note that Connie wrote as soon as CenturyLink had access to my bank account. This was yet another CenturyLink mistake... this is a very dishonest and corrupt company.

I have had no choice but to cancel my card so CenturyLink has no access to my bank account. If CenturyLink is interested in getting payment for this account, I suggest CenturyLink honors their settlement I made with Connie in CenturyLink Billing. Otherwise, we can make this a very long and lengthy process that will not be resolved until CenturyLink becomes more reasonable and admits to their mistakes. The woman at the bank who helped me cancel my card told me that many people are coming in with the same issues with CenturyLink. They are a corrupt and greedy company... they are stealing from their customers. Nobody seems to care much except the few people that post here. I reported a complaint with the State of Washington Attorney General. I suggest everybody else do the same in their state and take this company to the cleaners.

A call to CenturyLink rep Thomas asking for some adjustment on the monthly charge was met with what at times was a nasty response. Call center rep Thomas ** threatened me during the Feb 27 call with their legal department if I told the truth on CenturyLink saying it would be slander. Well that's rotten customer service. I have always tried to give CenturyLink the benefit of the doubt on service issues because we all benefit from more competitors. CenturyLink let me down.

Then the DSL kept going off and on - CenturyLink blamed it on the wiring. Ok I get it. But their customer service kept pushing me to upgrade to faster if I wanted it faster. Again the loop continues where they say they can make the DSL speed go to a speed that their technician who comes says they cannot. Meanwhile I'm in the middle. So after 2 years of just accepting that CenturyLink DSL is not good in my apartment complex. I find a new home and cancel my DSL. Centurylink customer service tells me that I can drop my modem off at an office location and specifically tells me "To get a receipt because if the modem gets lost then you will have proof you dropped it off." I'm asking the CSR to just allow me to ship it. This is where it gets really good.

I reluctantly pack up my modem and walk to the location the CSR gave me with my modem. As soon as I walk in the two guys behind the counter hand me a shipping label coldly and say they can't take the modem. I explained that I literally was told to come down. One of the two CenturyLink sales guys says "No. You heard wrong." The other says "No. What she said was to come get a shipping label."

Wait wait - I know what I heard. I argued for a shipping label but the CSR on the phone said to turn the modem in! And now these two CenturyLink employees are disrespectfully telling me what I heard, and they said to submit a complaint with CenturyLink. I called CenturyLink back and I got out on hold and decided to just give up. I'm now going to walk to the UPS store with my CenturyLink modem and will never do any business with CenturyLink. Look, technical issues happen. I can understand. But customer service giving conflicting and misleading info is just unacceptable.

I told him that was the rate that was agreed upon during my last call. He still refused to give me the price that was quoted. He offered to transfer me to Financial Assistance to help with my bill. I told him, "You're not listening! I don't need financial assistance, I want the rate that was quoted to me. Your colleague specifically told me $78.00 out the door (his words) with some taxes included." The rep said that he didn't care what was told to me, he's not giving that price. He asked again if I wanted to speak to Financial Assistance. I hung up on him.

The 2 of them went back and forth and then another DirecTV rep got on the phone and said that CenturyLink had no right to put the DirecTV service on vacation mode and that I needed to do that. I explained that the relationship between DirecTV and Centurylink was between them and not me. I had no say in the deal. Finally DirecTV put a supervisor on the line and she told me that DirecTV service can only be changed by the consumer. Since I had no way to determine if she was right I asked for her name. She refused to give me her last name. She said her employee number was **. I asked her for a copy of the agreement between DirecTV and Centurylink so I could see what of my rights had been affected. She refused. I asked her if our conversations was being recorded and she said yes. I asked for a copy and again she refused.

The Centurylink person, still had his phone on according to Latoya from DirecTV, but did not speak to the situation. I then called Centurylink back and spoke with Derrick. He told me that they do not suspend DirecTV service. I told him that his person said otherwise and Derrick told me the other person was mistaken. He then told me that there was nothing they could do about the $127 per month I had been charged for 4 month. I asked him to put his supervisor on the phone so I could discuss with him or her. He said he would, but after being on hold for 20 plus minutes I finally hung up. I now see many others have been treated the same way by Centurylink and hope that those who give them monopoly licenses take them away and that we customers take our business elsewhere. Hopefully they will go the way of AOL because of their greed!!

As CenturyLink has done many times in the past with us when there are problems, their M.O. is to blame the customer. Which they of course did. Said that this was all our fault for setting up this fax service and we should have known that our Internet would be disconnected. Of course then we had to place an entirely new order for Internet service and they could not make this happen until five days later. They could have cared less that we are a business completely dependent on our Internet connection to survive and this outage would cost us quite a bit of lost revenue.

Spoke with the call center supervisor "Joe" (#**) and this person could not have been more rude, arrogant and dismissive. He flatly told us that there was nothing they could do to expedite our "installation" (even though they were the ones who disconnected our service without our consent). Finally got through to "Hayden" and his supervisor "Scott" who told us they would schedule an emergency install service the next day (a Saturday). I came to the office and waited almost all day Saturday and, of course no one showed up. Called again and was told that "their customer service center was closed on Saturday" nothing they could do. We then contacted them again on Monday and they said they would try and get here on Monday, but never showed up.

Finally on Tuesday a tech showed up, but we had to continuously show him that either line 1 or line two was not working, this took almost the entire day. The tech was polite but barely able to get us up and running again. Prior to this nearly every call to their customer service call center was met with either an impolite or inept person capable of doing nothing to help our situation. Unfortunately we are stuck with CenturyLink in this office complex or we would drop their service as fast as possible. Terrible service and customer service. Would not recommend them to my worst enemy.

They said that they record every conversation but somehow they could not locate the records of my calls. Fortunately for me, I recorded every conversation as soon as I noticed that the issue wasn't going to go away that easily, and have it ready for publishing, and I am willing to pay whatever it costs to get the truth out, in case if they try to go to a debt collector. I wish I could get the hours back that I spent on the phone with these inconsiderate individuals. Terrible experience and complete disregard for a customer of 16 years.

I asked to speak to a manager and some bubblehead got on the phone and just listened to me but did nothing. I either have to pay $180 or keep their lousy service for three more months. This is the worst customer service I have ever encountered. I would never get anything from them again and I will make sure everyone I know knows how they treated me.

First tech said the line wasn't a direct feed to our line so he corrected that. It worked and then went out about 8 hours later. On my 6th call I told them they either fixed it or let me out of the contract cause I was using my iPhone data for the internet and paying CenturyLink for non-service. She finally figured out the modem was bad and said she would have a new one shipped at my expense. I refused to pay. She said I could drive to one of their locations and get one with the closest one being a 30 minute drive. I declined. I requested a tech deliver it to my house and it was scheduled for 2 days away. They did call me the next day and say someone could come now but I wasn't home. The tech arrived late. No phone call telling me that. He checked all lines and agreed it was the modem. He said they have problems all the time with the model of modem I had and that the techs don't install them anymore because of it.

He said that if they ship the modem to you for the customer to install that is the model they ship cause they have a warehouse full that they are trying to get rid of before using the newer models. Both techs have said they repeatedly tell them that a tech should install the device for new customers cause then they can check the lines for compatibility and set up the modem correctly. They said their suggestion are ignored. Also the speed on the internet is so slow that we can't watch On Demand because it isn't fast enough to stream movies. As soon as our contract is up we are cancelling and going back to cable because it is faster speed.

I was paying $115.00 per month so this would bring my bill to $124.99. He kept assuring me that this would be all. Three weeks later, I checked my account and the upcoming bill being sent out to me next was for $175.00, much more than I was assured it would be. I, again, immediately called and after being routed around, spent another hour and a half, trying to find the problem. THIS time, I was told I was receiving the PREMIUM PACKAGE, which I never ordered nor was I aware I had the higher channels. I watch only a few programs and they are on AMC and History and Discovery and then the local channels. I only ordered the standard package.

They insisted that I had been getting these channels since I moved (not my fault) and that they could not remove the current charge of $175.00 (falsehood). I finally convinced him to cut the bill and he said all he could discount was $30.00 leaving a bill of $145.00. And then he told me my standard package was now going up from $79.00 per month to $120.00, here is where I really got upset. They can charge whatever, to whoever, whenever they please. That is their way of getting their "lost" money back. I am total infuriated and will leave CenturyLink and never go back, on principle and their lack of honoring loyal customers (never late paying, etc.). Also I am copying this review and pasting to my Instagram, Twitter, LinkedIn, Facebook accounts. I am also planning on having my sons make a video for Snapfish and Youtube world needs to know... Anyway cable is on the way out and satellite is the way to go, moving forward.

In feb 17, 2016 my family decided to try CenturyLink for service again. I went online, filled out application, gave me a new acct # ** and was suppose to come out and activate my service on feb 25, 2016. I get a email about 1 hour later. It says they cannot give me any service because I owe them from a past bill and if I pay $55.44 they will give me service. Now I just paid $50.00 deposit and a 1 time charge of $15.00 on this new account that I wanted. I called customer service again on sat 20, 2016. After being on the phone for 45 min he says he can't help me, gives me another phone # to call 18778093790 on Monday because they are closed. I call on Monday. I got passed around between 4 different reps who kept saying wrong department. They can't help me. The last person I got on the phone told me to go to 30 day.century.com fill out application for refund. The worst customer service I have ever seen.

The following month (last month) they send a 69.99 bill! As incredible as it sounds yes, the bill is almost double what I agreed too. So I put my foot down and send them 40.83 as per our agreement. Today I get a threatening letter saying I owe 70.00 and blah, blah, going to shut it off. So I establish a chat box to discuss this. I repeated what I have said above. The customer service rep said it had to be auto pay! Do you see the catch 22 here? If I go auto pay they just arbitrarily take out what they want! That is why I cancelled my credit card originally to keep them from stealing money. Also I was told because I ordered from internet, eligible for internet price that auto pay was not required.

Being on a fixed income I have to know EXACTLY what my bill is every month. So the customer service rep hung up on me! That's how this criminal business handles complaints due to their shady business practices. It's time I go to V.A., family, friends and let them know how CenturyLink does business, and I'm switching providers.

I called 4 times again on different days and every time I request to talk to manager or supervisor to solve the errors that made by them. All happen the same, their final solution was hung up the phone. I just want to pay my bill correctly and get internet backs online and they told me I am still owe $750.00 which make me really upset and want to talk to someone who can solve this matter. AGAIN, THEY HUNG UP.

CENTURY IS SUCK AND SCAM. People should be careful for their advertisement on promotion. Oh by the way, my debit card was end up paying for another services of CenturyLink in another State such as Kansas and Florida and money was withdrew by CenturyLink and DirecTV. When I called CenturyLink, they told me I still owed $750. NO ONE FROM THEIR COMPANY STILL WANT TO SOLVE MY PROBLEM. If anyone takes an action lawsuit, please tell me how to join you. Thank you very much.

Finally I got someone to help. They did not port over our numbers correctly. It took till Feb. 9th to get our 6 lines up and our internet stable. Management at CenturyLink was terrible. I have tried to contact upper management with no luck. How they can treat customers like this is beyond me. If I put all of the details here of what happened it would be a book. The end result is it took 3 weeks to get our phones up and our internet stable and we were an existing customer. Their customer service is the worst I have ever experienced.

I should have know this was going to happen however, things were from the start terrible but I had no other provider in the area to switch to, so I stayed with them even after they hooked up my internet to an empty lot, and it took them 2 weeks to fix this issue even after I called them day one. And they made me out to be an imbecile that didn't know how to connect to the internet. I had to call them 10-20 times over for the internet connection to be fixed. They would send their "engineers" usually within a week. They said they knew there was an issue with the system and a part had to be ordered in, estimated time, get ready - 6 weeks. Yes, 6 weeks of dial-up internet for the low price of 70 dollars a month. I did get a 30 dollar credit. Like that really makes up for the 140 you charged the last 2 months.

Not receiving my discount. Yes I was told over the phone I had to mail in a written letter to receive credits towards my account for the bad hookup and the poor service. I cancelled all my accounts, water, electricity, and internet on the same day. However they do not have record of this. Basically all the other companies figured out that someone saying, "I am not in need of your services anymore" means that I am terminating them. CenturyLink thought he wants to pay another year. Maintenance on their online site and phone system made it near impossible to contact them.

Just now I finished talking to a nice associate for some 30mins pleading my case, the site went down, and she even confirmed that she couldn't pay my bill due to issues. CenturyLink is a fraudulent company, that preys on smaller towns. You have no other options and they squeeze you for every dollar with poor services. I hope they come under some new management. I've already been robbed, hopefully you can avoid this heartache.

I called CL and they said that the technician was still scheduled to come out which was why the internet was disabled. Beside from the fact that they didn't actually reschedule the order even though they had confirmed, I asked them why they had to disable the internet before the technician arrived and they said it was protocol. I then sat on the phone with CL for two hours trying to troubleshoot my internet and they ended up having to send out a technician who basically said technical support is wrong and they did not have to disable the internet before the technician arrived as that's something they do. Basically, I wasted two hours on the phone with CL and didn't have internet for two days because of CL's mistake which could have easily been avoided.

By the way, I work from home. The new installation date was scheduled for February 5th, but I had to unfortunately reschedule again because my husband had another last minute business trip. I walked them through the history in order to confirm they wouldn't disable our internet once the installation was rescheduled. They confirmed this. The day the installation was originally scheduled (2/5) the internet was working until 7 pm that night. Because their staff isn't available after 6, we called the next morning. Funny enough, they couldn't find my account after (and I'm not exaggerating) two hours, five phone number attempts and roughly seven reps so I ended up driving to the nearest CL retail store.

They were much more helpful and explained why CL customer service couldn't find my account but ultimately I spent a total of five hours trying to resolve this between customer service and retail. Retail explained that because I was switching to Prism, that's a completely different department and database so when they switched me they created a new account which was not linked to my existing and until the first bill is processed, my account sits in a queue which no one can access... I'm not kidding, that's what they said.

The retail folks couldn't really help much further so I ended up having to call on Monday (so far two days without internet) to try to figure out how to get my internet back up and running. The guy who helped me said that CL ended up marking the 2/5 order as complete around 7 pm which not only disabled my internet but also terminated my original internet subscription so I had to set-up an entirely new internet account. I then had to speak with a supervisor who rescheduled my new installation date for 2/18 and he confirmed he did it correctly and I had nothing to worry about.

Well, the technician called me on 2/17 telling me he was scheduled to come out and install Prism and Fiber that day. At this point, I feel helpless and don't know what to do. If a supervisor can't reschedule an installation correctly, then there's a serious problem. I then called CL and explained everything for the 18th time. The guy I spoke with was very understanding and guaranteed it's now rescheduled for the 25th and he sent me two emails confirming, but I'm not holding my breath. And on a side note, when I set up that new internet account the rep said the bill would be no more than $31. The bill came to $78...

My three major complaints: (1) CL really needs to get their act together when it comes to their infrastructure. If they can't simply reschedule an installation, that's a major issue. This is something that is so incredibly easy that it simply does not make sense as to why I've had so many issues. This is NOT a staff issue; this is a systems/IT issue so they better fix this fast otherwise they are going to lose a lot of customers. (2) A couple of the reps I spoke with were wonderful, but the majority of them were rude, irritable, impatient, indifferent and lack training. There were even a few cases where I had to explain to them how their system worked.

(3) I'm not saying I'm ungrateful as I did get reimbursed $125, but it was more important to me to have a technician come out on the day they were scheduled. For example, for my installation date of 2/18 I called to complain on 2/17 to see if they could come out on the original date of 2/18 and they said they couldn't accommodate this. But it was their fault? That's one of the major ways they could have resolved this for me.

If I didn't work from home, I would have canceled CL already. The only issue is that would mean moving to Xfinity where I also experienced technical issues, hardware problems and experienced bad customer service. Once there's a third alternative (Google Fiber?) I'm making the switch. If a company like CL can't reschedule correctly or charge their customers the right amount of money, a new problem will arise in the future.

Well I get to Colorado, contact customer service via chat to transfer my account and I'm told it's not possible to do across state lines. I have to start a new one. But, since I was given wrong info before the agent tells me she'll give me a $50 credit for the installation fee. She breaks down what my new monthly bill will be and it's very reasonable. She then sets up a day and time for the "tech guy" to come do the install. Everything is fine up to this point, I'm still a satisfied customer. After this everything goes downhill.

The tech guy doesn't show up. I call the phone number this time to see what the status is. I end up talking to 5 different people in 5 different departments over the space of an hour and a half and they all tell me the same thing - they don't provide internet service in my area, so no installation. I tell them about the chat I had where I was told I could get service, and they say, "sorry we can't access those. Only chat agents can access previous chat transcripts." What? No sharing of info on the same account? Stupid and very bad customer service. Then I get a call with an automated message that same night asking me to confirm my appointment for tomorrow for the installation! What the hell? So apparently they do provide service in my area!

The tech guy shows up the next day, but for some reason can't complete the install so someone else has to come the next week, two more times, before it's finally done. This is a huge inconvenience because I have to stay home each time to be there when the guy shows up, which could be anytime between 10-2. Then I have to stay there while he does the install which takes several hours each time. It's ironic that this is a communications company as there is literally no communication between departments or between the different types of customer service contact options. If I talk to someone on chat or phone, there should be a record of that conversation on my account the next time I contact them regardless of which option I chose to contact them! And by the way, even the chat agents say they can't access previous chat transcripts despite what the person on the phone told me. Very shady business practice.

In my opinion this verges on fraud. It's very shady because one agent will promise you something and then they can later claim it never happened because there's no record of it! And then they can flat out refuse to honor their word! How convenient for them. I just got my bill for my new account, and guess what? No $50 credit as I was initially promised! Big surprise. I tried contacting them via chat again - phone number is closed - and all I got were sales pitches, no answers to my questions, and when I said I wasn't interested in extra services he just told me to call the phone number tomorrow. This is actually the third time in a row this has happened with chat. All sales pitches, no actual help, please call customer care tomorrow.

I hate calling the phone number because I end up on hold for 30 minutes or more, and it uses up all my phone minutes. But it seems I will have to call. It appears their new strategy is to force people to call. Perhaps they think it's easier to bully people over the phone into buying things they don't need, I don't know. Believe it or not, this review is actually the short version of the hell I've gone through with this company over the past month. This doesn't even begin to cover all the problems I had closing my old account at my old address. I would cancel my service with CenturyLink right now if it weren't for the fact that Comcast has worse reviews. It's like the lesser of two evils. However, if I call tomorrow to fix my bill and they won't honor the word of their own agents, I may have to close my account after all and try to find another option.

Our service is being cancelled with them, I wanted it off today but they said first thing in the morning. They did nothing at all to keep us as customers! We've basically been paying for their service to be harassed by scammers and CenturyLink doesn't care we are being spammed hardcore and they also didn't seem to mind to lose a good customer that has always paid on time. I would never recommend this company!!!

After 4 months of lies we had to move out of area and were charged a cancellation fee that we never were told we would have to. Then we filed a dispute and we were told they would notify after decision was made. They never notified and instead sent bill to collection for $500 because they billed a month of service past cancellation. They refuse to give detail notes on our account as well as detailed billing. Every call we have been hung up on and told lies. They refuse to acknowledge what they stated we would get and ignore that they have continuously lied about what we would be charged. They have tried bullying tactics and state we must pay or get a lawyer. Every call we have had they have been rude and completely unwilling to help.

I asked for copies of my notes on the account and she rudely refused and after being told by 3 people at 3 different times that we signed an agreement (that we never received) she stated that we didn't sign anything - "It's a verbal agreement." This just proves that they get caught in lies and then change what they say to try and get out of it. I have filed a complaint with the Florida consumer affairs and am in the process of starting a CLASS ACTION LAWSUIT due to so many people having the same fraudulent experience!

I can't understand the bill for the life of me because it has so many hidden fees. I recently tried to make a payment online and the site wasn't working correctly so the only way I could pay was with a debit card for a fee (I wasn't going to pay) and since I waited one more day to pay it now I will be getting a 30 dollar late fee. When I called today to let them know, I waited 30 min to talk to someone that said they couldn't do anything right now and to call back when I get the bill and try to dispute charges then.

I told her it wasn't my fault and all I got was "sorry." I am sooo sick of this. I reported to FCC about these issues and CenturyLink replied back to them and said everything was fine on their end and I was properly billed for my TV, internet and phone (which I don't have) and it was dropped from there. They are the biggest joke and I wish someone would investigate them. I wish I never signed up and did some research first. Please if you read this don't do this to yourself and if you are already locked in... I feel your pain!

Today I called about my bill because the amount charged made no sense. After an hour on the phone with a woman who spoke poor English and could not spell Valley Forge and who tried to help but was obviously over her head, I gave up and paid the money although I have no understanding of how this company got to the amount claimed. I GAVE UP. This is the worst company I have ever dealt with. They won. This service is for a home in the outer banks where there are really few options. WITHOUT a doubt a terrible company with a smart business plan - keep you on the phone, exhaust the customer and eventually we will pay... a disgrace.

Over the course of days I lost many phone calls because the voicemail answered before I could get to the phone. A couple of people trying to call me told me my phone said it was disconnected. I called and complained about the voicemail and requested it be deactivated. After that the non-solicitation feature stopped working as well. Since I didn't know how to use the features, I called again and again. I got the Philippines, so I insisted upon someone in the U.S. to talk to. I was transferred to U.S. and they fixed my phone problems telling me how to activate the non-solicitation feature and told me how to use the other features, and what features I actually received in this promotion, though no one had anything to say about this promotion. I still can't access my on-line account.

Now I just received my telephone/internet bill, which shows $10 for high speed internet only, the phone features cost around $20+. I can't tell what is what on the bill. All I know is I'm paying over $30 more per month I did not agree to, and have to talk to non-English Philippine people about a phone that doesn't work properly and the lack of information for what I'm being billed for.

Yeah, that makes sense. When I dug a little deeper into the bill it seems that CenturyLink bills a month in advance so they wanted me to pay $201 for services I no longer had!? When I asked the rep what he would do, he said he would just pay it so that I wouldn't incur a late fee. A late fee on services I didn't even have. I asked to be escalated to a manager because paying over $200 for something I didn't even have didn't make sense to me and she then told me she would waive the late fee, for the services I cancelled, and then they would issue me a check for the money they owed me. It seems not only did I not owe them $201 they in fact owed me money for services since I cancelled mid billing cycle. I am just completely confused how CenturyLink even stays in business with customer service like this. This is only one of the many issues I had faced over my time with CenturyLink. I really wish I could give them zero stars. They are horrible.

So to try and keep cool I thought that maybe if they provide me my account number that it would suffice. No one and I mean no one could give me my account number. I was connected to Customer Care and they said they couldn't even see my. By then I was beyond uncomfortable. Customer service sucks. They don't know how to talk to you and on top of that they get nasty as soon as you ask them a question or catch them in a lie. I was told I would get 3.0 and I get 1.5. What am I suppose to do with that? So I canceled services before hooking anything up. When I call to get a return label of course again no one could find my account. I called 2 times. Both calls took roughly an hour to resolve.

What puts the icing on the cake, you ask. I didn't want DSL and that's what they set me up with. I use to work for a major internet company and asked all the right questions, and these people still lied. Still waiting on my return label so I can get my deposit back. The customer service was horrible they are rude and disrespectful. Every agent I spoke to complained about their headsets. I called 3 times in one day. On 2 of the calls there was a bunch of static. No it was not on my end because I had spoken to several people that day, and while waiting the music would go in and out as if someone was trying to find the right radio station. I wouldn't recommend them to anyone.

However, why is it I can't keep phone service consistently at my residence for more than 2 months at a time before I have to call in a repair ticket? Is it because I don't exist on this mile long private road with only 1 phone subscriber on it? There are 2 pedestals out on the private rd. that I have told them about that do not have a cover on one and another in disrepair that I set up and supported which is on my property. I have told CenturyLink about the situation with no response for over 2 yrs now. Why don't they maintain equipment on a private rd. which has clear and ease of access? I am FED UP.

A week went by with repeated phone calls of sending crews out to check wiring and me saying not to bother. I fixed it then I noticed her speeds cut down to 2mbps download speed. Obviously they sent a crew out to mess with the wiring somewhere along the line and messed it up. I called and canceled service immediately after that first week so no term fees? Wrong. They purposely kept the account open well after switching my mother to Comcast and sent her to collections for the month of service she never used, and a termination fee. Next experience was father getting hooked up only to discover after his first month, he got knocked down from 35mpbs to a whopping 2mbps download speeds. He decided to tough it out for the first year and avoid the termination fees.

Last but not least I went on CenturyLink during the same time as hooking up my parents homes but was exceptional in expressing that I would not sign up if there were termination fees if early cancellation. The sales rep agreed to exclude those terms in my contract and so I had agreed to a 12-month term. Keep in mind I put all three of these systems in place during the same week period so I had no history of this dysfunction beforehand. They raised my rates three months after I started with them and I took that as breach of contract so I terminated after three months of service. Everyone is back on Comcast and happy for the most part but Mom decided to pay her $200, Dad toughed it out for a year on 2mbps download speeds, and I am in a battle with a collection agency who's threatening my almost perfect and hard earned credit score.

They are scammers. I would say be careful with them but the complaints here on this board are very real and there is little protection. I am so pissed about getting ripped off that I have filed a complaint with the FCC and the BBB, but FCC has closed my case and it looks like I may have to fight for mediation in order to be heard. The real bait-and-switch is when they hook you into a 12-month contract and then provide you with virtually no way to get things fixed, and trust me their service is a constant problem. DSL is crappy and their customer service is ridiculous but you're stuck with it unless you just suck it up as a loss and pay the $200 to get out and order Comcast or something else. Seriously, this is no exaggeration when I mark all of their ratings with a one.

I got passed around between each department with no real solution, then someone said "Yes we will pro-rate your speeds at the 400-500 Mbps. A few days later I noticed down and up speeds at 40/5. I called and they said someone 'accidentally' reduced my speeds, yet I am being charged $154 for a service I am not getting (which isn't the price that I was told I'd be paying due to the credit and issues).

So today, (2/8/2015) I have been on the phone for 4.5 hours (have been hung up on 3 times). No one has an answer or a way to solve the problem. There is no transparency between the different enclaves of billing/tech support/ customer support. They should NOT offer a service they can't provide. They should NOT charge a customer for something they can't provide. They keep lying to me and saying it will be done in a few days then nothing was done and the notes suggest that they are lying to me. No one will transfer me to a supervisor. I can provide all documentation, amount of time I spent on the phone, the charges to my account, anything needed. This company is fraud and should be exploited.

I am in a 12 month contract, so they said I would have to pay the early termination fee. Now they are asking I go through the same process I already went through to diagnose the speed problem, which strings me along another month and requires that I continue to pay their charges. It seems my only option is to sue CenturyLink for breach of contract. However, I am sure they realize that will never happen because it will cost me more to sue them than I could ever hope to recover. I hope this message reaches customers considering CenturyLink service so they can look for other options and avoid the hassle I have gone through.

My next step is to file a claim with the Consumer Fraud 720-508-6006, because this is exactly what this is. I checked with Better Business Bureau and there is only 19 complaints against CenturyLink in the past 3 years! Really! There are almost a 1,000 one star complaints/reviews against this company on the Consumers Affairs website (you have to give at least one star to get posted). Why hasn't there been a class action suit filed against this company?? Nobody deserves a lawsuit against them more than CenturyLink.

I know that wifi connection will degrade the actual speed depending on where the modem is at and how far away you are from it. So I hook my laptop up to it again with the ethernet cable so it was connected directly to the modem and I was still nowhere near 20MG speed. With the direct connection I got 14MB. At the time I didn't care as long as it worked and I decided to just worry about it later. I would call about the speed if it has any issues with streaming Netflix or handing my many WIFI devices. To my surprise the internet performed really well. It didn't ever hang or get too slow to handle what we needed it for. A year later in January 2015, I noticed my bill had literally doubled because the promotional year was now over. No problems with the internet over that year, constant great connection. Had to reboot the modem maybe twice in that year but that's a given.

I called century link to see if there were any further promotions I could qualify, I mean everyone wants to save money if they can. So I'm on the phone with century link and the customer rep offers me the 40MB internet speed now available on their new fiber optic network. She told me that she could get me the same $29.95 per month pricing. There's always a catch. In order to be able to access those speeds and take advantage of the promotion, I needed one of their latest modems to be able to connect to the fiber optic speeds at 40MB. So I thought about it, I would be paying roughly 10 bucks more a month for more than twice the speed. 29.95 plus a 10 dollar modem lease fee. Done and Done. The rep processed the order.

I received the new modem in the mail a few days later, got it activated, and then had to wait another 2 days for the technician to physically come out to my place and swap out one of the lines since I was only connected to regular copper DSL. The tech came on time, I didn't have to be home because the work was external. I sure knew he had been here and did something. The very day he was scheduled to be here to swap out the line, I'm getting ready for bed that very night, I power up my apple TV so I can watch my netflix like I do every single night before bed. I click my show I wanna watch, it loads, starts playing and then I got this message I've never seen on my apple TV. I then realized it was buffering. My show continued to buffer randomly throughout the episode. I knew right then and there, there was an issue with the internet.

I grabbed my iPhone and made sure it was connected. I then ran a speed test. I was getting 3MB down inconsistent and hanging and not even 1MB up. I was rather irritation since I'm was then paying more for my internet that's suppose to be faster and is obviously having issues. Dealt with it that night. Called century link internet support the very next day. I talked to some female customer rep in internet support. She verified the address and account and start troubleshooting the modem from her end. She had me do all the classic troubleshooting steps, Power cycled the modem, hooked it up with ethernet cable to recheck the speed, ran every other internet test. She then proceeded to tell me that she is seeing the modem constantly downgrading the speed because it's becoming unstable at the higher speeds. She proceeded to tell me there must be a problem with the line that was recently installed.

She informed me that they would have another tech come out and verify the work was done properly and try to test the connection externally only to verify the connection is adequate. This process went on for a couple weeks. Back and forth me calling internet support again and again. Everything I would stream would buffer, my phone was useless connected to the wifi. They eventually did send a tech out at no cost to me. They replaced the modem with the exact same make and model. They didn't know what else the problem could be. I made that tech stay until we did the speed tests. After doing several speed tests, we still only got 28MB on wifi and it was during the middle of the day when most people are at work. That's not 40mb or really even close to it. I said to myself, I don't wanna deal with this anymore. 28MB speeds will support what I need it for. The tech left.

Maybe a month or so later, there was a thunderstorm starting as I was going to bed. Turned on my netflix and guess what happen? It started buffering! Shocker! I know. Of course I was in a contract with century link for a year from the time I got that new so called FIBER OPTIC. I called to see if they could just moved me back to the regular DSL service because it worked. That wasn't an option. That's what customer service told me. There was absolutely no way for me to go back to regular DSL, that's what the rep told me, even though I still have my old DSL modem to this day. I just looked at Xfinity comcast pricing one random day this last January 2016. The current promotion was a total of $59.99 with the leased gateway modem included. Here's the kicker, the speed you get for that price is 75MB. I was currently getting an average of 8MB down for the 40MB speed price with century link.

Anything was better than the terrible internet I dealt with all of 2015. I also knew my one year contract with century link was coming to an end. I actually ordered the Xfinity Comcast internet offer the same day I saw it. I called century the next day the set up a service termination day. They did ask me why I was leaving and I said, "I've had issues with your service ever since I got the new modem to access your so called superior fiber optic network. I pay for 40MB speed and only get 8MB on a good day. Your internet support is terrible and would rather ignore an issue a customer is having versus do your job to help them get the service they pay for but ARE NOT currently getting." I think the representative knew exactly where I was coming from. He said nothing more and set up my disconnect date. I've now had XFINITY Comcast high speed cable internet for about a month.

My Netflix never hangs or buffers anymore. My spouse is on the macbook while I'm on the iMac and we are currently streaming netflix while I'm writing this review. Our Directv is also downloading content from the on demand service which can use a lot of bandwidth. With using all these devices, the Comcast internet connection is solid. I would never have been able to run so many internet devices with century link. It could barely handle netflix by itself on one device.

My point to this review is that century link needs to work much harder to make sure their customers internet issues are resolved without a doubt. There was no follow up to my issues. A customer should never have to pay their hard earned money for a service that they are only getting a small portion of because it's unreliable or just doesn't work. There's a problem somewhere between my home and whatever century link hub it connects to. I guarantee that was never investigated. I can also bet my direct neighbors and more than likely anyone in the next few blocks that has century link fiber optic internet are all having the same exact unresolved internet connection issue. Most of them are probably already back with Xfinity Comcast.

I will continue to be an Xfinity comcast internet customer for years to come as long as I'm in Denver. They are more expensive, however the speed is undeniably faster and there service just works. I'm getting what I pay for. I didn't get close to what I paid for with century link. I NEVER got the speed I paid for the entire time I had them even with the original modem. I can open any speed test app on any device and get the same results. A consistent 70 to 80 MB speed on just a WIFI connected device! Anyone reading this should not hesitate to go with Xfinity Comcast for their internet needs.

It works well and you get what you're paying for. I only went with century link originally because it was almost 30 dollars cheaper. I have learned cheaper is not always better. I would rather pay a little more and have a service like Comcast that works. The only internet service provider in the Denver metro in my opinion is Xfinity Comcast. I can't consider century link a service provider because it's not reliable. Customers want reliable service they pay for to work when they need it to. Not a service that only works some of the time.

The sales person plain lied just to make a sale. Then I tried to get their tech dept to give me their outgoing server settings so I could set up my email on the wireless and of course, after holding for 45 minutes, I was told by some air-head that I could not use my current email address that I have had for 15 years. I had to use a CenturyLink email which is absolutely untrue.

I immediately emailed their customer service after only 2 hours of having their service & told them to come take the service out. They didn't have the channels they told me they did and their tech department has no clue what they are doing. Two days went by, I heard NOTHING. I went downstairs just 2 days after they installed service and the box on my living room TV had no signal so I could not watch TV downstairs. I called, waited over an hour for someone to pick up, and was bounced around from person to person for TWO HOURS. They had a recording saying I could go online and do a live chat if I didn't want to wait on the phone and they could help me w/ any issue. I went online, waited 20 minutes for someone to pick up on their live chat and told her I had requested they shut off my service & get their boxes 2 days earlier. I had heard nothing and advised I would take the boxes to a local office if need be.

She said she could help me with no problem. Then, after waiting for her to respond, she came back & told me she couldn't help me, and gave me a # to call. I called the #, of course waited 35 minutes, the girl said I had to go to their website and "fill out forms" in order to stop service w/in the 30 day trial period before I could give back the equipment. No. I told her I would be happy to take the boxes to a local office if they didn't want to come get them but the service needed to be disconnected immediately. She said she could do nothing for me without the forms. I informed her I wasn't wasting any more time. They either needed to come get the boxes or tell me where I can return them or I was going to throw them away. I also sent a followup email again to customer service to confirm that I was not going to hold onto their equipment much longer.

Terrible, terrible customer service - worst I have ever dealt with EVER. I am self employed. If one of my employees treated a customer like CenturyLink has treated me, they would be in the unemployment line by the end of the day. They are rude, uninformed and lazy. My plan is to take the equipment back to the local office and if they refuse to accept it, I will ship the boxes to their corporate office. DO NOT EVEN CONSIDER USING THIS COMPANY. THEY ARE HORRIBLE.

When I received my January statement, it was for $152.37, so I called customer service on 1/29/2016 and told Chandler that there was a problem with my bill. After placing me on hold for a while, he said that he saw Ariels notes and that she must have made some mistake because he did not see anything about $120.68. He also told me that some discount was expiring and my new monthly bill was actually going to be $162.37.

He finally arrived almost a week later. He was very nice. I will say that a mysterious 20 minute phone call occurred the day he arrived. It was to Canada. I never made that phone call - apparently a GHOST lives here that called a residence in Canada on my dime. I spoke with customer service about being sure that I would not be charged for the time that I was not connected. The bill never comes. I speak with many customer service reps about it. I find that the bill is about 3 times more than I expect. I was told the monthly amount before taxes and fees was 95.

I returned my CenturyLink equipment and called on January 15th, only to receive another bill in the mail. Upon calling CenturyLink, I found that there were notes to cancel my account, but that action was never executed. I am currently on hold for what is now 24 minutes trying to cancel my service. Hold on...Tressa has told me she has to email her supervisor to be able to cancel my account and credit me for the time my equipment had already been returned! AND IF ANYONE WONDERS WHY I CANCELLED CENTURYLINK...IT'S DUE TO DISHONEST ADVERTISING AND CUSTOMER SERVICE. The poorest customer service I've ever received in my life. CenturyLink is horrific!

I'm currently on the phone with Sherry. She gave me a $74 credit for this month’s internet charge but the credit won't show up for 2-3 months. I asked Sherry if I would continue to receive a $74 monthly credit if I continued to have internet outages. She didn't have the authority to answer that. Most of CenturyLink's customer service reps speak very poor English or at least have a very heavy accent. Last night I told the rep I could not understand him and he hung up on me. The customer service number listed on my bill is not correct. That number does not service Minnesota. Why is it on my bill? Good God! Does no one take any pride in their jobs? Where is the customer service? If this keeps up, I'll be contacting the Minnesota Commissioner of Commerce to file a complaint.

What we did not know was that they had changed the internet to 12 mgb and when we tested we would only get 1.05 if we were lucky. We had to call and get that fixed and ensure the bill would not rise. They "fixed" it. When I received the bill it was $315.95. We were blown away. The agent who we talked to had told us the bill would only be around 54$ and they will do nothing about the bill. We called to cancel the service because this was an insane amount to pay and since we were canceling the account and there was no way for them to save it due to the lies we were told by previous agent we now have to foot the bill for their inability to stick to what we were told. The last girl I talked to hung up on me.

I am soo dissatisfied and we went back to the other service provider because for all their slight overpricing I have never had such a horrible experience ever. The last agent even said that the advertised prices were before taxes and fees. The taxes are not so bad but the fees are insane and they just keep adding new ones every month.

When it came time to move related to military affiliation, it was stated that after the modem was returned that the account would be closed in good standing. The modem was returned, and we never received any statements regarding any outstanding balances on the account. Come 16 months later, we get a collections notice that a balance of $255 was owed to the account! When CenturyLink was called, nobody knew the nature of the balance. 5 calls later with multiple transfers within each call, it was finally found that they charged us early termination fees.

The dispute was filed through their collections agency & eventually the charges were dismissed, however this charge never should have been placed onto the account, and furthermore there should have been invoices for the charges sent regarding the bill within a timely manner to avoid collections. Luckily we were able to avoid a negative report on our credit score, but his whole ordeal has been a big, big mess based on the incompetency of just one individual within their cancellations department. I would NOT recommend this company to anyone!

A year later after my contract was up Century Link sent me a new "revised" bill for $250. I immediately canceled my cable service and kept my internet service until I could set up an account with another provider. They sent me a box to return the equipment. Everything went well and I sent their things back. Then a month later I canceled my internet service. I was told that they would mail a box to me for the router. It never came. I called multiple times about the box. Then I received a bill for $480 for the router.

I called and they gave me the runaround for over 2 hours. I told them to send me a box and the woman said she couldn't because an outside technician installed the box. So she couldn't print a packing slip. My account is on auto draft and the phone rep said I had to disable it online. I went online and conveniently that part of the website is experiencing technical difficulties. So now I'm sure my bank account is going to be charged the $480 for an out of date router that I don't even want and I have no way to ship back. They kept me on the phone for hours and nothing was solved. They wouldn't even changed the bill or let me return their equipment... I talked to my neighbors and Century Link has done the same shady things to them too.

I made 3 calls/online chats to your office that I had to end without resolution because the time on the call exceeded what I had available to talk before I had to go back to work (45 minutes plus!). Finally on my day off, I spent 1 hour and 45 minutes to what I thought was a resolved issue. I repeated my needs time and time again... the woman listened but missed a lot of what I was saying and it felt like we were going in circles. She explained to me that ending phone service was not as easy as you would think. Finally in end, she repeated to me that: 1) The phone service has been cancelled. 2) She has credited my account any phone service charges or fees that were erroneously charged. 3) She ensured that my account was not set up with a contract and that I would indeed be paying the $62/mo rate.

I'd like to say I'm surprised by receiving my first bill of $333.00 yesterday that includes home phone services, but by your company's track record, this seems fitting and now I am just frustrated, exhausted, and upset! I'll say again that all I want is internet services without a contract at the quoted rate of $62/mo! The only service I've ever used from you is internet for one month and to get a bill for $333 is asinine! I am praying that this email reaches a manager or someone of a higher level of competency that can resolve this once and for all! For the love... please help me!!! Your new, frustrated & helpless customer.

The next month January got a final billing for another month of service and a cancellation fee. When I called to dispute it they said that I had agreed to a contract. I asked them to show me the contract but they said they could not do that, that it was printed on the bill. Well posting on a bill is not an agreement on my part. Nothing but trouble and lies from this company. I would stay far away from them for those of you that are looking for phone or Internet service. This is the first complaint that I have ever filled in my entire life.

After a few months of unplugging and plugging back in I contacted their support again. Even though they were told what has been I followed their instructions. I was told that the lines were good but since I was having a problem my modem had to be bad and I could purchase one from them. I asked how could their modem I replaced and the one I replaced it with have the same problems. I was told they don't know but I would have to purchase another modem. I cancelled the service effective Feb. 1, 2016 and received a confirmation number. I received another bill and my wife called and was told we would have to pay it and they would send the money back. She was told that they bill in advance. The billing date would be Feb. 9th.

I went to their store and spoke to their representative there and asked about the billing. She told me there was another bill and they do not bill in advance. I gave her the cancellation number I had received over the phone and she told me it was not cancelled and that was a work order. I cancelled it again and paid the bill. I asked her why their phone people and she do not agree on how they do their billing and did not receive an answer but was told they bill for the past month only not the next month. There should be negative stars for rating my experience with them.

I dealt with all of this for six months. I eventually decided to just pay the amount, because the whole ordeal was stressing me out too much. The internet service itself was fine, nothing special. With that being said, the customer service and billing problems I had following this completely ruined the experience for me. I would absolutely recommend not using CenturyLink as any sort of media provider. I made an account on this site just to write this review, that's how much I despise this company.

I called back in December to try and get someone out to my house to connect my phone line that hasn't ever worked and they wanted me to pay an additional 85 dollars. I told them "No way". They should have made sure it worked at the time they came out to hook up my Internet. Now a month and a half later my Internet is suspended and after being on the phone for 3 hours being transferred from person to person and no one knowing their facts still nothing was taken care of. They want me to pay a bill of 140 dollars for all these chargers and the phone doesn't even work. The supervisor stated that they will have to pull the call and if I agreed to it then I am responsible for that bill. The funny thing is they won't let you listen to the call and after reading the reviews on here they probably come back and say they lost it. I THINK SOMETHING NEEDS TO BE DONE WITH THIS COMPANY. I think a class action lawsuit needs to be filed. How do we start one?