CenturyLink Reviews

We signed up with CenturyLink because we thought our other provider was charging us too much for just the internet and a phone line. We were told we would have 40 mgb dedicated internet and phone for 54$ a month for a year. We were happy. Within 4 months, the bill was higher than we were previously paying. I called them and got it sorted out. We ended up calling them almost every month with one issue or another with the bill. They told me the "deal" had ended and that we had to sign up for another and another. Every time the bill was sorted out we would get overcharged again. Then we moved in November. We transferred the service for December and when we got the notification of the changed they had only transferred the phone and no internet. I called to get that straightened out and they apologized and gave up the installation and setup for free.

First, CenturyLink has a bad reputation, however they were the only provider available in my area beside slow satellite internet that costs way too much. Our internet was very slow, however when inquiring about the speed, Century link came to service our modem, did nothing at all and blamed it on multiple WIFI networks within the building. The modem was RIGHT NEXT to every device, and still the average (real time) speed was about 10% of what we were paying for. We tolerated it for the time because they seemed to be nice about the situation.

My vacation home phone service in the last few months has been getting additional charges added when not requested, shut off, when vacation mode requested and/or phone number changed without being informed. This has been reported several times, but yet continues. They are always sorry and repeatedly incompetent. I have asked to be disconnected and will never use this company again.

Over a year ago I went to the Century Link website and called the phone number they had listed on there. I was interested in changing to their company for Internet and cable. The person I spoke with went over their packages and pricing. I was told it was going to be $130 a month with taxes and I wouldn't be charged a set up fee. Boy, I was shocked at my first bill for $500+. I spent hours on the phone trying to correct the billing error. They told me I set up my account with a third party company and they couldn't credit my account any money. Which I don't really understand because I called the number they have on their website. I contacted BBB and Century Link sent me a $50 credit and I got my future bill down to $165 a month...

I called to see if I could get a better deal on internet. A salesperson for CenturyLink told me I would be getting the same if not better service for a better price for the first year. Then it would be negotiated after that. Turns out I was only getting 7Mbps compared to the 20+ from Comcast. After having a bad connection I called tech support and told them I was having trouble streaming and connecting to the internet. The Tech... and I'm guessing he shouldn't have said anything, told me that I would be having trouble streaming at the speed I was at. That's when I realized I was totally lied to. It has been a nightmare since. I can't get any help because I complained. They transfer me and then lose my phone call as I try to work out the issue. Never again!

Poor customer service and they are very unprofessional. They make me wait 2 hours on the call. They are rude/mannerless and don't care about the customer's issue or take interest in resolving them. They asked me to wait couple of mins and those couple of mins lasted for 2 hours.

I am a new customer just over one month now and in total, I have spent over 5 hours trying to resolve YOUR mistakes! This is an awful first impression and I am seriously considering switching service because no one in your company has proved to be helpful or competent in anything!!! WHAT I WANT: ** Internet service without a contract. I understand that I will be paying more without a contract ($62/mo) and I am okay with that! WHAT I HAVE RECEIVED: Internet and home phone with a contract. I was first notified of the home phone when the technician set up my internet service at home. He said he had to install the phone because it was on the order and I would just need to call customer service and simply have it cancelled. Nothing has been simple about that!

Every time I call CenturyLink they tell me just what they want me to hear, I agree to the terms, and when I call the very next day they tell me that contract doesn't exist/isn't available. So I verbally agreed to a 2-year commitment under a false premise. This time I recorded the rep, had him state his name and employee number, made sure he reiterated the terms over and over. I called the next day and the lady contradicted everything he said. CLASS ACTION SUIT. WE NEED TO START ONE. THEY HAVE BEEN SCAMMING PEOPLE FOR YEARS!

I requested telephone and internet service for our restaurant in the fall of 2015. When I called I was quoted one price to which I agreed but when I got the billing statement the price was much higher. I then tried to cancel the phone service but kept getting billed for it. In disgust after spending too much time on the phone with them I just canceled all services and got a confirmation number for this cancellation. The next month got another bill. Called again to cancel and they gave me another cancellation number and made it retroactive to the end of December 2015 (so I thought).

I have their internet service and it would drop out every now and then. I would unplug everything and plug it back in and it would work for awhile. I contacted their support and was told the modem was bad and would have to buy another one. I asked if I have to buy it from them and was told no and was given a few compatible types. I bought a higher quality modem and contacted them while putting it in. I gave them the information they requested and it started working. The problem remained the same.

I was charged for two months of service after I cancelled my service with them. I paid the amount, to avoid any possible late fees, and was told that I would receive a check in the mail. Several months later, in addition to me calling them numerous times, I finally received my check. I then informed them that I had their router still, and sent it back several weeks later. They charged me for it being late, even though I let them know that I had it in the first place. I tried to get the amount removed from my account, and was never able to do so. This was after being told that I would get my money back multiple times.

Ordered basic internet service on 12/29/15. Installed 1/6/16. Bundled with DirecTV. Monthly bill should be $24.95 (before tax and misc fees). I am being billed $48.88 (before tax and fees). I called at 5:18 pm tonight, transferred 6 times, hung up on twice. On the phone for 2 hours and 15 minutes. Nothing was done to correct the issue. CURRENT BILL IS NOT CORRECTED AND MONTHLY CHARGE IS NOT CORRECT. I could not get answers and everyone just transferred me to someone else. I have filed two complaints with CenturyLink customer service and the unresolved issue department. I just want my current bill (my first bill) corrected and my monthly charge corrected.

Centurylink could not even complete a simple installation for my home-based business. I literally had to pack up all of their equipment and mail it back using their return UPS label. Interestingly, they include a UPS return label when they send you the equipment. Apparently, I am not the first person to send back all of their garbage electronics. Complete bush league operation.

The only reason I gave them one star is because I had to. This company is by far the worst. I signed up with them back in November and regret doing so but that was my only option at the place I live. After being told that the best package deal was for phone, Internet, and DirecTV at a reasonable price. I decided to go for it. Then after being on the phone for a hour and a half the first call I still didn't get DirecTV. So then the customer service rep signed me up for home and internet and said that was the best deal for 63.95 a month. Not stating to you it's a premiere package and more expensive. He never mention the promotion of 29.95 for the Internet service if you signed a 1 year contract. Which thank God I didn't because I wouldn't want that now.

My issue has been going on for about a week and a half. It's simple, I want internet. I want internet and internet ONLY so I can run a video streaming box and be able to get rid of my satellite tv bill. Checking their website, looking for pricing and speed available in my area I got nowhere. It kept taking me to a page that showed the most popular bundles. I don't want a bundle, I want internet. Period. If I try to find more information it throws an error and says to call Cust Serv. (I just repeated the search and have included a screenshot [using kindle])

Since Day 1, I have had nothing but problems with CenturyLink and I rarely have poor experiences. This company takes the award for worst customer service, poorly trained staff that cannot even bring up your account much less help resolve basic problems, they will not transfer you up the chain of command (maybe there isn't one), worst internet service (think dial up speed) while paying $90 a mos with fees, taxes, etc. The list goes on. In order to get a credit, I had to turn them into BBB. I know that all providers can have lapses, however save yourself $$$, time and stress and use another provider. CenturyLink has more internal and external problems than they can handle for years to come.

I had my DirecTV and Verizon bundled with CenturyLink and cancelled on April 1, 2015 and switched to Comcast. Here it is January 26, 2016, and I'm still disputing 83.47 with them because they continued to pay Verizon for my bill for the next 4 months even though I didn't have an account with them. I was already making my own payments to Verizon. I NEVER received a statement from them so I thought everything was ok until I got a letter from Integrity Solutions stating I owed 232.33 which after much arguing I paid even though I felt I didn't owe them just to get rid of them. Again a few months later I get another this time from Central Credit Services saying I still owed 157.46. I called them and again after much arguing I still paid it. THEN I get another letter from them saying I owe them 83.46 because they paid my Verizon bill for June.

We are a new small business needing Internet and phone service. After missing the first appointment of which we waited a month, they said they would call when an hour out. I don't answer no caller IDs. Well they don't leave messages!!! In this day and age! Next appointment I go to the store and wait there until they are a 1/2 hour late. Call after, waiting on hold so many times it ran my complete phone battery down. I was disconnected, transferred 5 times.

They are by far the worst company to deal with. Agents are very rude and ill-trained. They don't really care about customers issues and over talk the customers. I spoke with 6 representatives already and no one has help acknowledge the problem and come up with a reasonable solution. The billing and dispute representative spoke very harshly and inconsiderate and she hung up the phone when asked to speak to a supervisor. All in all this company is pathetic and a waste of time. I would rather pay a $500 a month with Time Warner rather than deal with CenturyLink. Oh, and to all the people who had thoughts about doing business I would rethink that decision because they are always false advertising.

CenturyLink is UNQUESTIONABLY THE WORST company that I have ever done business with, internet or otherwise. If zero stars was an option they would surely receive that from me. Why am I so dissatisfied with their service? Here's the short list... and please note, just thinking about this company inspires long strings of expletive words and phrases to be directed towards century link but I will keep it clean and civil.

After paying $100+ for only TV service that is DirecTV THROUGH CenturyLink for several years, and having my service go out at least 6 times a winter, I decided I'm a glutton for punishment and signed up for CenturyLink internet. In the 4 months I've had the service I've had a chat representative be unable to find my account using the same phone # and address that this atrocity of a company was very able to locate and hook up service and send a SECOND bill to each month. Yes, not only do I not qualify for savings through "bundling" I've been told several times they can't even put both my services on one bill so I continue to get 2 bills from one "company" each month. How they stay in business I'm not sure.

I have been trying to get our bill (online and paper) in English. It has been in English for all the years we have been with CenturyLink. In October 2015, it suddenly went to Spanish and the bill amount is different every month! I have called every month, sometimes twice a month to get it changed and they simply won't change it. I cannot even pull up my account online because the last month they have is October!

In January 2015 I upgraded internet download speed to 40mbps. About 10 days ago, the internet speed dropped. Called customer service and was told internet speed has been reset to 12 mbps. I had not ordered this done. Customer service could not (or would not) tell me who ordered the change or why it have been ordered. Customer service place an order to reset back to 40 mbps. Has not happened yet. Called customer service to ask why and was told it would not be reset until the 28th of January. And apparently it will start to cost more than I previously paid. I would like someone from CenturyLink to explain why my service level was changed and why it is going to cost more and why it will take until the 28th to reset the service.

I have chatted with 5 or more agents trying to get the rate of $6.99 rental fee for the modem, but I am getting billed at a rate of $8.99 per month. I considered buying the modem, but for a year it is same as monthly rate. I am sure I will not want to continue with this service if they fail to honor the rate I was quoted. Will be searching for different internet provider.

The day after my new phone service was set up I started receiving phone calls from telemarketers. They addressed me by using my full name. There is a rule that we always use and that rule is never do we put our phone numbers on anything online or give anyone permission to sell our name and numbers. In fact, our family members didn't even have our new number yet. After I received my first bill and noticed that the telecommunications taxes and fees were 40% of my phone bill I quickly turned around then removed their phone service.

Background - We had a great deal with CenturyLink - 40 MB for 40 bucks for one year. When we sold our house in June, we called them and they said that we could put the account on hold for $10 a month. That's great. When we bought a house in August we called CenturyLink, we wanted to continue our service to the new house. The next bill came it was $212.27. We called and asked why our bill was so high and they said that our deal was no longer available and that we have a new contract.

Said they sent a bill to me for a modem I never returned. I had returned the modem and never got any bills. They sent me to collections and I never found out about it - even though I had my mail forwarded to my new address. Didn't know about the collections until yesterday when I got a collection letter. 1 1/2 years later! Obviously there was no way I could prove I sent the modem to them or that I never got the bills from them. So I was screwed. Customer service was not helpful at all - kept saying they couldn't look up my account, which wasn't true. Overall shady company.

We have always only had one company to have internet, phone, and TV within our small town. When Centurylink came to town, we were excited at the prospect of other possibilities. We made arrangements to have our business phone and internet switched over for half the cost of what we were paying for with the competitor. It took several tries for them to get the hook-up date right; that should have been our first clue something was wrong. We had the service hooked up at the end of November. At the first part of January, we received our first bill, and the charges were OUTRAGEOUS! They billed us for TWICE what they quoted us per month (which is what we were paying with the competitor, only we had TV service with them, also).

I only gave one star because I was unable to give 0. We signed up for century link August 2015. A new line had to be installed. The field tech came and installed the new line (he was great). We were told the permanent line would be installed within two days... This turned into a nightmare. After hours of being on hold and transferred from person to person. We were told our work order had been lost.

Oh boy, where to start. Didn't occur to me to complain here till today. Been CenturyLink's customer through at least four name changes since 1972. Always pay my bill on time. Used to work for them in Rates & Tariffs, as well, so I know they could do better. Back then, they had an SCC liaison in my office, and when a complaint came through SCC, everyone snapped to attention and fixed the problem. No more local SCC contact. One time when I lost service, the repairman, despite my warnings to Repair that he not enter my yard without arrangements and my presence, jumped the wall, lied about how he had gotten in, tried to climb back over the wall where he had claimed he hadn't entered, and he crushed one of my hibernating turtles, who came up and died in the spring. All Risk Management wanted to know was its monetary value!

We've used Century Links High Speed Internet Service for approximately ten years. Originally we paid for 12mbps but always had trouble staying logged in and spent countless hours buffering with little to no result. So we decided to go with 20mbps thinking that 12 just wasn't enough for our household. This is when we discovered that no matter what we paid for, our service only provided speeds between 3 and 7mbps.

The usual from CenturyLink, they have oversubscribed the area where I live and charge us for download/upload speeds that are not attainable. DSL will work sometimes for a week or two or three then lookout. Our service (if you can call it that) has been up and down (mostly down) for the past 2 days. Each time we call into the Tier 1 support center it's a different person and a different story on what the issue is. "It's your modem settings" (one tech changed the settings, the next tech changed them back), "no it's a area wide outage affecting everyone," now "it's the modem and we will send a tech out Monday" (we called in Thursday). I do feel bad for some of the CenturyLink employees that actually care but are stuck supporting a crappy antiquated network. Next complaint to the FCC I think.

CenturyLink, customer service is horrible! I had transfer my service after being with them for eight years, and they took over two months to get me service at my new address. After multiple calls and days off from work to get it setup, technician did not show up! The online automation is may be a scam! Tried setting it up numerous times and it seem to be active only to find out it's not, and still getting charges for late fees after speaking with a supervisor about the matter. It'd be 11 months and still unresolved. Also I was giving a price of $32.99 per month guaranteed and my billing turn out to be 79.99 per month for only internet. This Company has the worst customer service ever, constantly putting you on hold and transferring calls for hours in a day! Total incompetent. I wish the Atty. General would investigate this company customer-billing department for all their inaccuracy so they may stop ripping off people.

CenturyLink provides the worst customer service of any business that I have ever dealt with. If you have to speak to customer service plan on bringing sleeping bag because their hold time is always very long. Once, you finally do reach a representative they tell you to hold then accidentally on purpose hang up on you. This happens every single time I call. Has been a consistent pattern that their representatives do. The representatives have no interest in helping you resolve problems or issues.

Had telephone issue... Every time it rained, nobody could call me. It happens every time it rains. Each time, they could not find the issue. They tried to sell me :I home service warranty instead of fixing the issue. The problem is NOT in the home, is NOT my phone, the problem is outside. (Neighbors had the same issue). Almost impossible to get a real live person. Used their "chatroom" where they again could do nothing, and tried to sell me stuff rather than fix it. They got really snotty and gave me a tech number.

My parents live in a rural area and use CenturyLink, or scamury link as we now call them. My mother pays for fast internet but it is always sooo sloooww you can't even stream a commercial from her house, let alone anything else. It literally takes almost 10 min to load any given page. We have run tests on her computer, it is not the computer, a new computer also barely functions off of the service. Another issue, we recently called to archive some disturbing calls we were receiving and CenturyLink claims to have no records. But they are required by law to store all records for 7 years as a business.

We have CenturyLink for SEVERAL years and we have had NOTHING but trouble. Our phone and Internet is constantly down. We are bumped off the Internet several times every single day. The phone is constantly going down as well, especially in inclement weather. We pay every month for service protection because we have to have maintenance so often. Service men have told us there is a problem but they don't know what to do to fix it. I am so tired of paying for service that we cannot use. My husband uses the Internet for some of his job and can't do his work. On top of all this the bills never made sense and seem to have extra charges every month. I WANT OUT OF MY CONTRACT!!

Experiencing radical fluctuations of internet speeds from 1.35 to 5.43 when I am paying for 10. Ran speed test for over a week, finally 1/11/2016, contacted CenturyTel Tech Support. They ran me through numerous test then call disconnected on their end and rep never called me back. On morning of January 12, 2016 I again contacted Century Tel Tech Support explaining previous contact of 1/11 and my internet issues, rep ran me through numerous Router Channel changes then ordered Technician to come out on 1/12/2016. Nobody called or showed on 1/12/2016 so I went online to check "where is my tech" only to receive error message 503 Service Not Available. Went to Chat online via CenturyTel Chat, rep ended chat stating unable to assist me and suggest I call 800-788-3600 on 1/14/2016. Big frustration and enormous waste of my time.

CenturyLink loyalty department quoted $65/month for internet and DIRECTV for 4 TVs with no phone service. I told them that I would think about it. When I called them the second time, again I got the same quote and a $75/month quote if I increased my internet speed to 20 megs. I agreed and when CenturyLink came out, they were unable to rewire the house to increase the speed so I stayed with the same speed, expecting a $65/month bill. Instead, I was billed $135 the first month. When I called, I was promised that the bill would be corrected. They had also had not removed the phone service. The second month's bill came at $136. I called again, this time I got transferred multiple times from agent to agent, department to department with no success. They wouldn't even honor their quote. They were giving me prices over $100.

Where to start? First, the bills are bs, with it going up monthly. Second, my TV freezes up at least 5-20 times per day. The repairs techs seems to be clueless as to what the problem is...

We moved to another state. Before moving I called to see if service was available in the new location. It is not. I was told that I would not be charged cancellation fees since they don't serve the new area. I was then charged $424 for cancellation. When I called the representative agreed it should be refunded, but spoke with a supervisor and was told that there is no record of the previous conversation and their policy recently changed. I have had repeated poor customer service with very poorly trained staff. I should not be charged for cancelling because they do not provide service in the location to which I moved.

We first signed up for CenturyLink because we had heard that the speed of their internet was better than what we were currently receiving. Unfortunately, we never had the opportunity to see if it was true. After 6 months of phone calls and us never being able to get our service up and running but, still being charged. We needed an additional line added and made two appointments through them and no one ever showed. I also called multiple times to add my husband's name to the account so he could set up yet another appointment for when he would be home.

There is nothing I can write that is not already complained about. Getting my business under false pretenses, not honoring their own direct mail advertisement, hence false advertising, bills are 2-3 times the expected $$$$, lack of training for employees since they are pretty much clueless including sales, technical and customer service, phone wait time incredible, the list is forever. I wrote a very detailed letter to the CEO of CenturyLink and copied 4 other executives on 11/3/15. To date there is no reply, no adjustment, no apology.

This company is horrible! I work as a customer service rep, and this company has the worst customer service I have ever encountered. We became customers last year in April of 2015. From April until now we have had to call every month as our bill has changed each month. We were guaranteed a price of 24.99 per month for internet, if we bundled with DirecTV. We would save even more on both Direct and CenturyLink. It took CenturyLink 4 months to get our bundle discounts and promotions. Our bill should have been no more than 87.00 per month give or take a few cents. Our bill has never been 87.00. Since April, I have argued with them as our bill kept going up each month higher and higher. By August, I had 1 free month of service and spending at least 8 hours with multiple reps, they finally figured out why my bill went up to 114.00. It was their error!

I signed up for Prism TV a month ago. My services were supposed to be $145 and some change every month. I received a bill for $357.82 that is crazy. I am on SSI. There is no way I would Pay that for TV. My car note isn't even that much. I have 4 children 1 of my sons is Autistic so I teach at home, so I really need my internet. Do you think these people care? No way. I had 7 mpbs of internet speed instead of 10. The flyer on my door said $24.99. They didn't honor that at all.

I was using Comcast in my old address and I moved to a new apartment where only CenturyLink is the internet service provider. I DID not knew that CenturyLink has very slow speed and that their customer service is only available for a limited time in the day. First of all, I did not get any promotions and the reason for that was because I have not setup an automatic payment. They tell you there is a promotion and nobody informed me about setting up my auto pay. Second, the internet speed was very slow and intermittent and their customer service closes when I get out of my job and it takes forever to get a customer service over the phone. Would somebody advise me how to get a reliable internet if only CenturyLink is allowed on the apartment?

We all know that utility, cable and phone companies are notorious for their poor customer service, but my experience with CenturyLink was by far the absolute worst customer service experience I have ever had with any company, ever. It was so bad, it became almost comical. I signed up for phone and Internet service at my new home to begin on Friday, October 20. The modem for the Internet was shipped to me and I precisely followed the instructions - but it didn't work. I called the technical help desk and we were unable to resolve it over the phone. They said they would send a technician out on a Saturday between 8am and 7pm!!! Although this is a ridiculous time frame, I agreed to wait because I had just moved and would be spending most of the day at home unpacking.

Wow. I found this site after so much frustration! I agree with the person who said CenturyLink's lack of customer service IE: just waiting for hours on the phone for anyone to pick up and I am sure their CRAPPY music doesn't help, was the closest to a heart attack they have ever come. I have been experiencing the same experience since Nov. 2015. It took me 3 calls covering not less than 5 hours of my time. (I never got thru to anyone over the 1st 2 calls covering 3 hrs.) The rep I finally talked to in November acknowledged "No they don't notify you when your "PROMO" rates EXPIRE. YOU have to call them and "RENEGOTIATE". Then there is a 1 month lag time before the NEW "Promo" rate takes effect. Seemingly nice "Lashonda" told me she was making the credits to make my cost reflect the new rate. HA HA HA. Never happened!

I had CenturyLink internet service at my son's home. It stopped working in Jan of 2015 and a tech was sent out to fix the issue. It stopped working again in October. I was paying 51.00 a month just for internet. After working with tech support, they could not figure out why my PC, Xbox, or netflix would not connect to the network but I still paid October's bill. Same issue in November, same outcome no connection. So I paid the Nov bill and cancelled the service. In Dec they attempted to debit my account for the Dec service which I had the bank reject as I had cancelled the service.

I have had CenturyLink for over 10 years - never that impressive but too busy to search for a better deal. They have had issues so I was not able to pay by phone or over my account as I usually do and my account was a little late. I went online and paid my entire balance on 12/24. I am looking at the credit card receipt for the entire amount right now.

I must agree... Centurylink has lost my business. I have been a customer for almost two years. I was recently on the phone with one of their reps about billing questions. He said my bill was high because my contract expired. I asked if I renew my policy how much the cancellation fee would be if cancel our contract in the near future (b/c we knew we might be moving). The guy said it would be $12. So I said, "Ok let's upgrade". 3 months later we found out for sure we'd have to move out of centurylink's range (here it's optimum). So I called to cancel and they say cancellation fee is $200. I tell them the story and they insist on 200 cancellation fee even after speaking to a manager. I ask him at the end of the call if he's aware they are losing a customer for life. He said he's aware. Glad they appreciated my business.

I called CenturyLink to change my bundle for a lower price. The person I talked to said my phone and internet bundle would be about $80.00 so I took it. Then my bill arrived saying I owed $124. I called customer service and they asked for my information. When I gave it to them the lady I was on the phone with said my information was incorrect and that I was someone else. After I told her that I have been with them for many years using all of my information and never had a problem, she told me she wasn't going to risk her job to help me, so I asked to speak with a supervisor. While I was speaking to the so called supervisor he said that he couldn't help me either because the information I was giving him was false. He yelled at me saying I was not the person on the account. So I then asked him to cancel my service with them because I would go with another company. He said he wasn't going to cancel it and then hung up.

Went with a two-year contract for internet and that was supposed to lock in a set price every month. My bill has gone up every single month I have had the service. Customer service is a total joke. This company is the worst. You will sit on hold endlessly and get no results.

To be such a large company there must only be 3 people working there. Every time I call with an issue it's a minimum of a 30 minute wait time. I actually screen shot the call today. I hung up at 30.03. Still no answer. I sent the pic of the screenshot to Century link. Awaiting a response now. Doubt I'll get anywhere. Either their service is that bad and requires everyone calling in at once or they need more staff. Either way the wait times are ridiculous.

I just recently signed up with CenturyLink. I purchased the bundle package which is cable/phone/internet for 1 lump price. Took the tech 2 weeks to finally come out and get the phone in service. After a few days the line had a horrible buzzing noise. After a week had to have the tech return to fix problem. My wifi has not worked right since installing. I have called the company on 2 different occasion, which I was on the phone at least an hour. 90% of that hour I was on hold waiting for a tech to pick up. Long story short it's been 2 weeks and I am still waiting on tech to come fix the problem. Long story short I thought I was upgrading from Mediacom but I was wrong! Would not recommend this cable company to anyone.

This company is so shady. We were flat out lied to. They had a rep come to our door and tell us that we had fiber optic services not available in our area. We signed up and come to find out that they lied and we only have DSL available in our area which is not the same thing. Upon cancelling within the 30 day satisfaction guarantee period I was assured by a rep that I would not owe anything and that they would send me a shipping label to return their modem. I never received a shipping label and I did get a bill. I can't get ahold of anyone to solve the problem. This is the worst company I have ever dealt with by far.

My husband ordered CL internet service back in early April of '14 and I just NOW got them to leave us alone. The service was never installed like they promised it would be, so we never used it, but try telling them that. We waited for weeks for a tech to come out and correct our issue (we had the equipment, but it wouldn't work properly) he/she never came. Each time we contacted CL, the problem was not resolved. They gave us excuses and told us that someone could come out perhaps 3 weeks later. Finally after waiting for almost a month, we called and told them to send us a box, their equipment was coming back to them. We were so fed up. They obliged and we thought we were rid of them, then a bill for almost 50 dollars came. When we inquired about why they said we owed them, they informed us that because they took the time to 'activate' the internet at our address, they were charging us an activation fee. Unreal.

This company is a living hell. I got cable, internet, and phone with them. First my phone and my internet was supposed to be for 52 dollars plus tax, and add so many charges and unknown taxes my bills was like $191 and counting. I can't count how many times they hang up on me and how many times they lied to my face. They would tell me one price, hang up, call back in the next 5 minutes. The next agent would have no clue about what I'm talking. The last one I called them and paid all my bills. That lady said since I cut my cable, my bill will be about $47, taxes included...that's for a local phone and internet. She said to give a huge discount, my bill just comes in the mail for $118. CenturyLink is a joke and it's a waste of time trying to speak to their agents. I will call to cancel my service, this time for good. IT'S A NEW YEAR AND DEALING WITH CENTURYLINK IS LIVING NIGHTMARE.

Was quoted a bundle for DirectTV, Internet and Long Distance of $85.91. Only activation and set up was $21.43. Was charged for other activation costs. They gave away my existing phone number and it took 3 weeks and several hours on the phone to recover. Monthly bill is over $165! Have spent up to 1 hour and 47 minutes on hold trying to get to Customer Service. Have been hung up on more than once. Do NOT do business with this company. Refused to honor their own sales associate's quoted price and service.

In July 2015 I called to discontinue my internet service, this request was somehow twisted into a seasonal disconnect and ended up billing me for the seasonal service. In August I had $32 credit, I recently checked to see why I had not received the refund. The CSR attempted to go back to July and conveniently was not able to. He process the disconnect order and said I now have a credit for $8.99. In the end I paid $23 for ABSOLUTELY NOTHING, the more he explained the billing the more confusing it became, I just hung up!

Centurylink adds on a bogus charge of $9.99 for Centurylink Ease??? never ordered it, was just added on. Called on Dec 19th, kept me online, chat for 45 minutes and still did not remove it- they were supposed to credit back 1 charge $9.99, they did not. On 12/31/15 called this time was on the phone for 17 minutes still not resolved - they refused to credit the one from 12/19 and refused to remove it - was told I ended the chat early on Dec 19th. Really after 45 mins I was told it was taken care of. Also in Sept of 2015- I returned a modem- was told they never received it-really - unfortunately we misplaced to postal receipt, charged me $115.00. I am shopping for a legitimate company to work with. By the way, my credit score is over 800. They need to be accountable for their business actions. I will be shopping.

Worst company ever to deal with. Two months I have been trying to stop my auto pay that should have stopped when I cancelled service six months ago. They are not authorized to be pulling money from my account. I have no services with them. Their customer service people are incompetent and they refuse to escalate my ticket even after providing transaction codes, screen shots of what is being pulled from my account and my info multiple times. 6 months of close to $200 per month being pulled from my account and nobody can tell me what I am paying for. They have confirmed that I do not have an account with them so why are you still taking money out of my account? I have not received a statement since April (9 months ago) and they will not provide any transactions of what my money is going to. STAY AWAY FROM CENTURYLINK, THEY ARE A FREAKING NIGHTMARE...

I was told by the representative (that sounded like they were from India) that I would get a FREE hookup for High-Speed Internet. Imagine my surprise when I got a bill for $240. After arguing the charges I disconnected my service. I filed their form for their 30 DAY GUARANTEE but have not received any credit to my account yet. They will not honor their 30 DAY GUARANTEE that they claim refunds your expenses if not 100 percent happy with their services including hook-up charges. They have now turned me over to a debt collection service and I have no idea what to do. I have a email I received from CenturyLink verifying they received my form and I have copies of my bill showing I disconnected with-in the 30 days required for the 30 DAY GUARANTEE. Here is a link to their 30 DAY GUARANTEE https://30days.centurylink.com/.

May 2015, ** business ceased to exist. CenturyLink has STILL been unable to make name change correction, they have me as Wendy ** not Wendy ** regardless of how many phone calls I have made to correct this problem. Dec. 1, 2015, the statement I received showed $0 balance. Dec 8, 2015 I received a disconnect notice statement saying balance due $62.93. Dec. 10, 2015, I received a credit adjustment of $55.93. Dec. 29, 2015, my service was cut off. I made two phone calls spoke with 5 people and was hung up both times. Nothing was resolved. Last person stated there was a $200 charge for early contract release and hung up. CenturyLink Employees communication is difficult due to language barriers. They get angry and hangup with no resolution made.

I've had CenturyLink for almost two years now. They've been great up until we decided to try Prism TV. First off, the salesperson lied about the cost of it and never disclosed the fact that it didn't come with HD, and we had to pay extra in order to get. Then, when we called to cancel it, the same day they cut our internet off for two day when the customer service rep specifically told us that even if we canceled Prism our internet would not cut off. OK this isn't that bad, right?

Our internet connection has been cutting out every 30 minutes to 4 hours. We're paying $45/month for under 1MBPS. This month, our phone line stopped working, so we called for a repair. A WEEK later was the soonest we could get our phone back on. The technician who came was helpful, friendly and knowledgeable, but he was the only bright spot in this whole debacle. He recommended we upgrade (at no cost) to 12MBPS and was dismayed too that CL did not communicate that we'd been eligible for this faster speed for over five years. FIVE YEARS we could have been getting this speed for the same amount of money.

We were internet customers for three years. When our contract ended we were billed at the off contract rate which is about double. We re-upped and were promised that we would have a $5 credit each month to compensate. That credit didn't show up and when I called I was finally told that it would be a $10 credit for the next 6 months. Are you surprised that it didn't happen? So when our contract ended we cancelled. It was supposed to be effective after our new service was set up but they cancelled three days early. The bill shows a reconnect fee!!! Then we were charged two cancellation fees -- one for the internet and one for the protection plan. Now, a few months later we get a bill for the router. I called in November and gave them the information from my receipt showing that it was returned. A month later and we have received another bill. We have been on hold for 45 minutes waiting to talk to someone.

I signed up for a bundle, detailed billing to be $135/mo 5 months ago. Have been charged over twice the amount I agreed to for both internet and TV. Supposed to pay $35/mo for internet, have been paying $76/mo. Supposed to pay $34.99 for DirecTV, through Century Link, have been paying $79/mo. I have been trying to contact ANY customer service personnel for 2 months now to try to correct this. I have been unable to reach them in any capacity. I have even tried the contact info for the Board of Investor Relations and Board of Directors without success. The links to "chat" don't show up on the website. The numbers I have found have had me on hold for 3+ hours at which point I had to leave and hang up. They lied to me to get me to sign up and now I will have to pay >$500 to get out of my DirecTV because Century Link lied about the price I would pay.

CenturyLink has to be the worst Company I have ever dealt with. Just installed new services with them, was promised internet service for $34.99, so far I have received bills ranging from $84.00 and the latest was $245.00. I don't call this a promotional price. Had a online chat with 2 different persons both after about a hour or so each time, told me to call Customer Service. So that's what I did, to try and find out what I will be paying for the service, no one could answer any simple questions. Was hung up on about 5 times.

Called with respect to an offer in mail for $29.95 internet for 36 months. First bill was close to $70. Still working with customer service to resolve the issue.

When we started up with CenturyLink, we were quoted a total price. The service tech that came out to run the internet line to our house connected the line to a dead port, but apparently, didn't realize it. Therefore, the first two weeks of our "service" we were without internet and, despite many calls to CenturyLink, we were told that the issue was on our end.

After a few years of living 'off the grid' depending on Netflix for our sole entertainment my boyfriend and I decided it was time to sign up for cable and internet at home. I did my diligence of researching all of the providers in our area and comparing the packages they had to offer. At the time Centurylink seemed to have everything we needed so I went on their website and signed up for Prism TV and internet. Seemed like a simple enough task, I followed the prompts, got to the end of my order and received a confirmation in my email. The first red flag should've been there. I opened up the email and I noticed the install date was over 30 days out... I found that odd but at the time it didn't cause enough concern to call/cancel.

I have spent hours - approximately 4 hours on the phone with CenturyLink customer support reps to get my refund for a modem I was charged for but returned. Since early November I've been calling to find out how I can get reimbursed for a modem I was charged. When I noticed I was charged $110 for a modem I called and was told I needed to request a return label and send it back. I called again and was told I would not get any refund and CenturyLink would keep my modem. I didn't believe it, so I called back and was told I have to talk to the finance department. The finance department told me they couldn't help me and I need to talk to billing. Then I was told I would be credited $109.39.

Service was disconnected 2 days early leaving no way for all my moving services to reach me. I called 4 different numbers trying to get someone to help me, put on hold MANY times and spent hours I did not have in the middle of a move. I eventually got a woman who contacted several departments and said my service would be restored in 30 minutes and then my internet also went down. I told her that I wanted some form of discount for my time, trouble, and stress. She put me on hold again but then disconnected me. Terrible service and if Comcast was any better, I would change provider right now. I totally understand why so many people are discontinuing their land lines.

Bait And Switch. Signed up via chat on their site. I told them that 3 mbps was not very much and asked if I could get upgraded. Rep said "sure no problem. How's 7 mbps sound?" I thought well that would be better. After install, I was only getting 3 mbps and I complained. They sent an email to me that I could get a rate reduction. After calling them to get that reduction they said, "Sorry, can't help you." In addition, when I signed up, Century Link was running a bundle special to receive a $150 gift card but I received a postcard in the mail that says I will be getting a $50 one. I dropped them after one month of service. Very, VERY unsatisfied customer, and will never go back to this company ever!

I have had several issues with the same thing. The most recent being I chatted online with someone on Dec. 19 because my Internet had been out since Dec. 13. I was given a repair ticket and told that someone would be out before 6:00 pm on Monday, Dec. 21 and that someone over 21 would have to be there. My daughter came over and sat all day and no one showed or called. I called again on the 22nd and was told it would be taken care of by 6:00 that day. No one showed, no one called. I called again on the 23 and was told it would not be fixed until after the Holidays. I told them it was totally unacceptable as I had already been given ticket numbers and times and no one showed.

Finally, I reached a competent customer service agent who said he could program the various calling features that I wanted. I don't know why none of the other of dozens of agents I spoke with over the last two months couldn't have done the same. As far as I can tell, he got things working correctly and sent a new modem, which I purchased instead of leasing month to month. My internet speed is much faster now. I guess they just let you lease old out-of-date equipment and over bill you for service until you complain or ask for a discount. My phone service, with unlimited long distance and DSL, is still around $90 a month.

Absolutely the worst service ever. I would give them no stars if it was possible. I have been a customer since 1998. They are one of the few that service Whitefish, MT. where I have a rental home. Even though I pay a small fortune for phone and internet, every single time I visit the property, I have to spend hours on the phone reconnecting the internet service. My account is set up on auto-pay, a fact that Century Link forgets from time to time so they can disconnect and charge you a reconnect fee. They also say they have "package discounts", yet they forgot to show that on the bill even though they quote it on the phone. When you reference your account #, they can't find it. They will transfer you from agent to agent, even to their "legacy department" and to the Philippines and never find it. You will spend hours with them trying to get one thing done.

6-month promo that never showed up on my account. I was given a six (6) month promo offer that never showed up on my account. I called them a couple of times initially, and all the time they promised me to fix the issue in the following billing statements which never showed up. I got the six-month promo offer of 14.99 + tax for the 5MBPS basic internet service in my area. They do not offer more than 5MBPS speed at my address anyway. I have all the chat conversation records with me recognizing the offer given to me. I got the bill of $36 in the first billing cycle. I called them a first time after the end of the first month of service and they told me that promo code was never added to my account. They apologized for the inconvenience and asked me to go ahead and pay the due payment as stated in billing statement before the due date, to avoid any late payment fees. They offered me to credit all the overpayment amount in the next billing cycle.

5 times can't get it right. Transferring service to another location 5 min away. No service at new location. 9 people, 7 calls. Over 3 hours on phone. They can't get it right. Then give cell phone because no home phone service. They still call home number even if not in service. Then close ticket everything fine! Done... Canceling service idiots!

I was given a 12 month promo that never showed up on my account. I emailed them, they ignored me. I filed complaints with the BBB and FCC. I just spent two hours on the phone with cl, being given the major scam, run around by the four or five agents I dealt with. I guess they finally realized I was not giving up and had notes with times and names of agents I had spoken with. Always take notes, date and time then to show to a judge if you have to go to court. Finally they credited my account generously, gave me a new promo for next twelve month. Fairly sure Comcast is just as bad, so just hang in there and get ready to go to court if you need to... you will win, but so tedious. I will contact FCC again and see if we can file a class action suit.

Tried to speak to rep, was told I was not on the account, only my wife. Was put on hold when I requested to speak to a supervisor. Supervisor refused to speak to me because I was not on the account. I requested to speak to someone regarding poor customer service, was put on hold again for 5 more minutes. The rep came back (Laurie) and stated "Sorry, you are on the account. I just did not see it the first time" and asked how she could help.

Last summer CenturyLink worked our neighborhood hard with numerous CenturyLink 4-5 different sales people in the past six months. We were billed an initial fee to set the process in motion. Part of the package deal was to receive TV through DirecTV, phone and fiber optic Internet. DirecTV came out to the house and told us we could NOT receive the signal to our home due to the trees! So, we canceled the whole order and were credited back the initial fee to our account.

We have been with CenturyLink for more than five years, after moving from Chicago to Albuquerque, NM. In Chicago we had AT&T DSL service, which was excellent, and never had a complaint on service or fees. With CenturyLink, we are considered "Loyalty Customers" for being with them five years, and we have been referred to the "Retention Department" after our current 12 month contract ends. In 2014, we were paying $26.99 for 7 MBPS speed, we only have DSL with CenturyLink.

I was a CenturyLink customer for one year. After six months, I could not wait until the day my "promotional period" pricing ended and I could move to another internet service provider. First of all, internet service was slow ("Up to 5 GB/sec" might be true at 2:00 AM on a Monday morning!). Second, service would cut out OFTEN. I was not on the Internet more than a couple of hours while at home (I do not work at home, so that means for a while in the morning, and for a while in the evening). SERVICE WOULD CUT OUT ALMOST DAILY DURING THE SHORT PERIODS I USED INTERNET. It was so frustrating I called CenturyLink more than a dozen times before giving up on getting any resolution (I never got resolution to the problem).

We just cancelled our internet service after almost 1 1/2 years with this company. Some of the most notable experiences are: Rudest and most untrained customer service reps in the business. Not one is on the same page. Billing dept adds on fees and expenses to your credit card at the drop of a hat without notification. Try to get the expenses dropped from your card takes months. Cancellation fee even when they tell you are not under contract. Just done arguing with this company.

Well it all started some years back and, we can't understand why we are still with CenturyLink. But first when we got the service it was fine for a few months and then our service would go down at specific times. We complained till we were blue in the face. Finally, one of the techs told us it had to do with one of the roadside boxes and they would not fix it till the entire area that was on the box was complaining about, but there was only 2 houses in the neighborhood that had CenturyLink. Long story short we had to upgrade to bounded service to get past the problem in the box. And now years later my wife and I went into a payment arrangement with them, and we got our DIRECTV service suspended last night. After I was on the phone on hold for 2 hours I got someone on the line, and within 5 minutes they hung up on me, then spent another 2 hours on phone and got another person.

The DVR box has caused the PRISM ENTIRE CABLE to falter. In other Words, the DVR will receive upgrades from PRISM and lockup. They can't do anything for this remotely. So, a tech has to come out or they will send you a box. I've had CENTURYLINK PRISM before (year 1/2 ago) and I know they don't have techs work on weekends but the customer service person will tell you (as they've told me) that someone will be out tomorrow, Saturday. In the past three months, I have gone without cable five weekends, numerous calls to customer service, and three DVR boxes.

For starters the phone salesperson lied to me. He stated that you had to purchase a phone line with internet service... Not correct! After I ordered service I saw an ad for centurylink internet for 19.95 per month. When I called I was informed that "many people" were told the same thing by the sales department but they could fix it... And she was right. It took from June to December to totally resolve all of the issues on my account. Between customer service representatives just not doing anything they promise, being handed off to one department after another, and hours on the phone just trying to resolve my issues... I would strongly discourage anyone form using CenturyLink. They have no communication between departments and the customer service is the worst!!!

I am 87 yrs old, physically handicapped, live alone, which CenturyLink was advised of in order to be sure I would have access to telephone service all the time. I am able to drive. Last July a new telephone line was required and it was installed from post to dwelling apx 70 ft. and left lying on top of the ground. The CL service man said they [CL] would come back to bury it. By fall I was calling repair service frequently about this. There has been NO response at all.

Service supposed to be set up 14th. I waited all day. Never showed, never called. Tech lied and claimed building was locked. 5 hours of phone calls over 4 days to correct problem. I have been hung up on, transferred to wrong dept. Wouldn't get supervisor for me. Couldn't send someone to install service. Rude customer service. Promised they would call me. Promised they would email me. Still not installed. I will probably still get a bill for service they never set up.

Worst possible experience ever encountered by this loser of a company. According to our contract, we should be getting 40 MEG... we're lucky to get 5 MEG. Internet speed locks computer, kicks us off of our streaming video constantly, contacting the service dept. is the most frustrating experience, supervisor is a complete ASS, constant billing screw-ups. and overcharges... Who in their right mind would use these ** for service? Man, I thought the government was bad. These guys make them smell like roses. Total joke. They should be barred from any forms of business with the public.

Non existent customer service, non English speaking customer reps. Shady company, shady charges, horrible phone service. Spent hours on their chat trying to cancel my service but I was transferred from one Filipino, to another Filipino, to another and go nowhere. I sent an e-mail to the CEO who did not respond but instead sent me countless "executives" trying to retain me as a sucker. I mean, customer. I told them never to call me again. I got COX and am very happy. I also got COX internet after the fiasco I went through with Sprint. COX has emerged as a winner and cannot recommend it enough. They have the latest technology & all their reps. can't do enough for their customers. Do yourselves a favor and drop CenturyLink & Sprint.

I called and set up 1GB internet bundle with PRISM TV for $119 and scheduled an appointment for a Saturday installation. I called back weeks later to confirm Saturday appointment and after 35 minutes on the phone and being passed to 3 different people I found that my appointment had been arbitrarily changed to Thursday without my knowledge or consent (forcing me to take a half day off of work). When the techs showed up for installation, they told me that my PRISM tv was standard definition not HD (which I was told I was getting).

Worst company I ever dealt with. Was online with their chat service for 1.5 hours. Talked to 5 different people, still can't get issue resolved. Wanted to downgrade service. It's like they don't want to hear that. I bet if I was upgrading, the first person would have resolved it.

I have 9 accounts with CenturyLink for my business phones, internet. Phone lines does not work, fax lines does not work and internet don't work for many of my stations. We made call several times and now they gave us four weeks out date to fix phone, one place internet and two places fax lines. My business has big issues, losing patience. My account numbers **. Above all account number business having issues after issue with phone line, fax line and internet and rest five accounts also but CenturyLink does not care. They are threatening to send me in collection if I cancel their accounts and I am really scared to jeopardize my credit. I just need to be out of their contract and I would never go back to CenturyLink.

I have auto pay for years and they stopped taking american express cards, but to correct I have spoken to 5 persons and mostly they take your info. And put you on hold a second time or route you through a maze of choices. Today they put me on hold and hung up after 10 minutes and now the call center is closed by one minute. I installed internet at another home and I had 5 person that could not follow throw with solving a issue and all were offshore. Not until I got a local center did the 4 week problem end... Poor phone customer actions just pisses us off.

I got a call today about my bill by a rude customer service representative, telling me how much I need to pay and she wants the money NOW. I got billed $360.00 which is due NOW. She sounded like my principal from 9th Grade with long pauses in between, and how she talked to me, I didn't like it. I asked her how the bill went up from $109 I usually pay to $360, and how I paid $121 + $60 which adds up to $181.00 I paid. I had changed my phone number the last week of November because of constant telecoms and stuff. So I didn't know that when they change the number, my account and login info has to be changed to a new account with a PIN# to access my bill info. I login into the old account and paid the bill! $121!

Disconnected 3 times, transferred 6 times, 3 hours on my cell phone off and on, pass the buck to others experience, the very worst customer and billing service in the world. Dissatisfied and upset customers - me and my wife. Charges questionable and their incompetence in service and inability to provide answers to my questions.

Over a 6 month period I have been overcharged every month for services I can't use, don't want, and shouldn't be billed for. Every month I have telephoned, been put on hold for extended periods, transferred repeatedly, and required each time to repeat my story usually to at least 4 different individuals who push me up the food chain. I've even been disconnected numerous times leaving me concerned whether the company is folding. Ultimately each month I receive an apology and assurance that the bill is corrected. Then the next month another erroneous bill arrives - and the same process repeats with another wasted hour and another promise of correction.

They are horrible. They will transfer you and purposely drop the call. I ordered service for $29 introductory. It became $59 within weeks. Said because I did not have direct payment. So set it up but it never took. By the time I caught on 3 months later it was another 2 hours on the phone. They will not credit the difference. One person acknowledged their mistake. The next people I spoke with denied it. There is a culture of lying and denial that is unsurpassed. They will wear you out. I bought a modem in June, want to return their modem that I rented for $8 a month. Can only return by mail in their envelope that they provide. THEY WILL NOT SEND THE ENVELOPE AND LIE THROUGH THEIR TEETH THAT IT HAS BEEN SENT. I cancelled service. Oh and bills are sent in Spanish so I cannot see changes to my account!!!

On Friday December 11, 2015 had an appoint to have new modem/Router installed. I was to received prior notice when Technician was on its way and of course this never happen. He just showed up and said he was working on it. He just need a few more minutes to make some changes to the line as I was getting the higher speed line and need to use double wiring. When he came in the house he installed the modem but say he did not know/ has not done router configuration before. I told him that I was able to configure it since I have a static IP and I am familiar with the configuration. I enter the configuration and confirmed it with the online technician. This was at 2:30 PM EST and this when all hell broke loose.

I started service with Century Link for internet in conjunction with our DirecTV on or about October 24th. I paid a deposit of $120.00. I was not satisfied with the service and I canceled, returned equipment, and completed and submitted the online 30 day satisfaction form on November 4th. I was told that my $120 deposit would be refunded in 3 billing cycles, or 90 days.

They charged 76.70 to disconnect my phone and was never told up front, and their service rep. (Angelica) was rude and no help. Buyer beware!

because they are the only company in area to service my home I could use satellite but the slow internet has me strapped to Centurylink

We moved location (in the same town) and just recently changed providers for Internet and VOIP phone service to save $18 a month. It has been an $18 nightmare. Century Link promised one day, then the next and showed up, but didn't knock on the door, just left a note. Their manager the previous evening said no one needed to be home. They rescheduled us 3 weeks out, so we dropped them to go back to our old provider. Furthermore they promised again to fix the problem later that week instead, but I didn't trust their half-truths. I wonder if these companies, once they have your money, are all the same?

I cancelled my service with CenturyLink on September 17, 2015, and sent their equipment back to them. When I received my bank statement on October 23, 2015, I discovered they had charged me for two months of service after I cancelled. I called, and after being rerouted to ten people, the problem was resolved and the money was credited to my account. On November 3rd, I received a bill from CenturyLink for $300.00. I called them, and they told me it was resolved. On December 10, I received a notice from them. They were sending my bill to collections.

We ordered a bundle package with CenturyLink (internet) and Prism (TV) and can't express how unprofessional the service has been. The salesperson sold me a 'too good to be true' deal which I told him while on the call. He assured me that because PRISM is new to Portland, OR. They are offering this in order to build their customer base. My monthly bill was $100 over what I was quoted. I have spent at least 15 hours on the phone with various departments trying to sort this out. Every time I spoke to someone, they had no idea or record of my previous calls. The last person I spoke to in the escalation department cancelled my service because he didn't want to deal. I HIGHLY recommend choosing a different provider and will continue discouraging friends and family from using this company. This is fraud. This is a scam.

We are a new customer with Centurylink and can't express how unprofessional the service has been. We have been billed for a greater amount than agreed upon when we signed up for our contract, along with a couple other problems. We have made several calls to try and resolve this issue and have received little to no help. Additionally, all representatives were unwilling to transfer for us to a manager or provide any information on how to contact any individual with higher authority. I highly recommend choosing a different provider and will continue steering friends and family away from this company.

I been with CenturyLink for 2 years. I think your customer service is terrible. I'm lucky to get 3 bars at any given time. Gee what a great deal at $70 a month. Believe it or not that's just for internet on one computer. This company needs to go out of business. What a joke!

Internet very slow. They charge 45.00 dollars a month for less than 1mb of internet. When using computer every other page says, “diagnose internet connection." I called several times to complain. They give every excuse possible. They don't offer any higher speeds for my area. Why don't they tell people that before they lock into an agreement and then charge for early termination fees? Worst internet provider ever. Will not ever recommend to anyone.

If I could give no stars, I would. CenturyLink has the worst customer service I've ever had to deal with. It's not just one person, it's multiple! They also have an issue with doing what they agreed to do. I had auto withdrawal set up and every month was a completely different amount. One month, they took out over $200 so I had to call to obtain details on why so much was withdrawn. Found out I was double billed and they said they would refund the amount to my card and confirmed my card number. After a week, noticed I never received the refund so I called back. The rep confirmed my card number again. A week later, still had no refund. Called back and the rep told us it was our bank causing the delay.

I tried to disconnect my internet service through CenturyLink and was put on hold two different times for over 25 minutes each time. Each time when a representative came on the line, my call was disconnected. The third time, again, after being on hold for 20+ minutes, the representative told me that I would have to pay $200 for breaking a contract. I have never been under contract with CenturyLink, never seen a contract, never heard of a contract until I requested to disconnect my services.

Being dependent upon Social Security, I was more or less OK with paying $34.88 per month for DSL Internet Service. At least it was half what Comcast was charging me. THEN without warning, CenturyLink deducted $75.99 from my checking account on November 27th. I almost missed this since I don't read bank statements in detail. I phoned CenturyLink December 7th and the only way I could get the service continued at the original rate was to commit to 24 additional months of service. And no, they said they can't refund the overcharge (difference). Very deceptive. Especially as compared with 30 countries in Europe where 80 Mbps service is standard for about $20 per month.

Despite spending over 90 minutes with customer service on three separate occasions and getting hung up on 2x when being transferred to supervisors, CenturyLink makes it very difficult to resolve billing issues. We were self-installed, yet over three billing cycles now we have been charged for installation - this despite an email exchange with one of their reps saying the charges will be removed. Sadly I'm stuck for 24 MONTHS with them (or will be on HOLD yet again) but am now increasingly willing to eat their contract cancellation fees and be DONE with them. It's worth every penny to avoid this business and stick with other providers. BEWARE.

They are charging more than they offered. Service is much slower than initially promised. Their disconnect notices on a bill that's only a week or two overdue gives me two days to get back to them, or they shut off and charge me roughly $30 for a reconnection - PLUS they charge me for the time when it was disconnected. Calling now to disconnect and they have had me on hold for over 15 minutes.

A week ago we are supposed to be getting CenturyLink come out today to give us internet service. Had to be home between 12 and 4 so I took off today. They called at 10:45 and said that we can't get internet service here because it's limited service in this area now. I ask to speak to a supervisor. Tim said he was a supervisor then would not give me his ID number, said he did not have to. Said there was nothing else he could do for me and hung up. Call back, got the same information...just rude people.

On October 4, 2015, I began receiving 150-300 spams per day that required as much as an hour to sort through and send to my spam folder. It was as though CenturyLink had turned off its spam filter. I contacted the Company and a rep told me they were having problems with their spam filter but it was fixed and I should start receiving much less spam. The massive spam onslaught continued.

I had CenturyLink with no time lock! I repeatedly called & asked to be sure this was done as it was what I asked for. I cancelled my service in MID September '15. I was told repeatedly that I had a refund coming. Huh! Every month I get bigger bill & am told something different. Nobody knows what they are doing and they only want money! They argue with me and tell me something different every month. This month I was told that I was on a 30-month contract! The first I've heard of this! I am ILL and cannot take anymore! All the promises each month of refund checks have never happened!

My internet has been out for three days now and tech service cannot come out for another six days! When I tried to get this expedited, they first try to sell you more services. After troubleshooting with technical support they finally gave me a date of two weeks out for a technician to come out to fix my service. Called after hours and again on the weekend to get this expedited again, which, by the way you will get someone with an English name but they are from the Philippines, and these little girls who answer the phone can't do anything to help you. I actually feel sorry for them taking calls from already irate customers. So, long story short, I am stuck with another six days of no internet service, six more months of a contract with a business that does not know what they are doing. I will never recommend CenturyLink nor DirecTV.

So they say, CenturyLink offers people that have a low income (poverty level) internet service for $19.95. I qualify and told I could receive this price. When I filled out the application and sent it to them I was contacted several weeks later that I would have to shut my service off for 4 months to get that price. WTH? After a few more, more months of internet only service and paying $80 a month, I called to see if I could get the $34.95 a month I was previously offered. "No," I was told. They don't have that offer anymore, but, I could get a bundle with Verizon and a "free" cell phone for $70 a month and my internet monthly price would be $27 per month. I said "Yes!" So I received an order confirmation dated the day after I made the new changes, about 10 days later. I was told my cell phone would be arriving in 2 days.

I placed a order for service with CenturyLink and they promised me good rates and everything and got service like was told, but my devices or computer or anything would work right! Complained many, many times in just a months time and they always had a excuse so after just a few months I say heck with it and ordered Time Warner cable to replace them and I get a bill from CenturyLink for over $1,100! Everyone knows internet even for the best is nowhere near that so I called customer service to see why it's so expensive and they tell me since I terminated early I have to pay the early disconnection fee plus for every month that was left in the 1-year contract which is outrageous! I even tried to get them to renegotiate with me to get it affordable and they wouldn't work with me for one dime. Now it's all over my credit report! Never use this company! They will rip you off!

Ordered 25 Mb internet service as advised by CenturyLink Reps when asked what we should have as we were planning to purchase a Smart TV. We already had 10 Mb service but decided to spend the $100.00 plus the additional fee for the faster speed. Ever since we got it the internet drops frequently, usually only for a minute or so. This makes watching, streaming video rather difficult, or if you are in the middle of something on your computer and the connection drops you can lose what you were doing. After a few complaints, I was told that the system in my rural area has had this problem since it was installed a couple of years ago and there is nothing that can or will be done by CenturyLink to fix it as it would be too expensive.

Problem was not taken care of. Instead of dealing with a situation they transferred/disconnected me not once but six times 78 minutes later... Disconnected again (didn't call back) and never resolved! This business is the worst customer service I've dealt with in over 40 years! THE ACTUAL PROBLEM: I received a call today that I was in collections for $119.08 (not an amount I would argue over) and never had any documentation of a final bill from March 2015. The funny thing is they are my current internet carrier. My point is I would have paid a bill if I would have received one. They said I received a new modem, but that never happened! My credit is highly important and would never let this go into collections. Extremely poor communication and terrible customer service!!!

CenturyLink has got to be the WORST phone and internet service provider known to mankind! Unfortunately due to my business location I HAVE to use them but let me just say this, IF and WHEN I can switch to a new provider I will in a heartbeat. They are lying, cheating incompetent people that hire 3rd party sales people that use the old bait and switch method. Very unethical company, full of broken promises. Over $1600 later and not willing to live up to their word, or promises that I have in an actual contract! If you have a choice DO NOT USE CENTURYLINK!

I had been on the same plan which was supposed to be $35.00 dollars a month. Had been paying it for 4 years due to our connection speeds being 4 Mbps. CenturyLink technicians came and went and it was decided that due to my location unfortunately that's the best I was going to get and I would not be getting better speeds even if I upgraded to the fastest package they had. So I and CenturyLink seemed to be in agreement that 35$/month was a fair price for 4 Mbps. My wife and I go out of town and I come back to a past due balance of $170 after recovering from the heart attack from seeing my bill. We called them and we're told that they would be looking into it and that we would be in touch. Afterwards I didn't receive one call or email and neither did the other person on the account.

Called CenturyLink at end of month about Internet speed. Said they are aware of issue in my area. A couple days later I have no internet. Call them again. They send out tech to check outside lines. Said they were ok. Leaves a new modem. Hook up new modem and password they supplied does not work. Called 11-30-2015 to cancel. Sat on hold for 20 min 2 different time. I called 12-01-15. Sat on hold for an hour to cancel Internet service. Then they tell me I have 16 left on contract and early termination will 63.00. Requested to speak to supervisor. Sat on hold another 20 minutes. Said nothing can be done. I informed him about the 1st call with slow speed in my area. He said no records of that. Imagine that, he said they would have to send out tech, to confirm issue. Extremely frustrating with poor customer service. I suggest anyone look elsewhere for Internet service.

They told me a price then charged me more. Called them and they said they didn't care that their employee lied to me and I have to pay no matter what. I said I was lied too many times and they didn't care.

For the last five months, I have periodically had DirecTV show up on my CenturyLink bill. I do not have DirecTV. I spent two hours on the phone with DirecTV and a very nice lady there fixed everything and assured me that charges for the DirecTV won't show up on my bill again. Because I pay exactly what I owe (and pay early, incidentally), I am getting late charges compounding for the DirecTV that I can't and won't pay. CenturyLink admits I shouldn't owe it but refuse to take the late charges off. I am struggling to pay my bill as it is but can't afford to pay for what I'm not getting. I always pay on time... my normal bill is 66.59. They wanted me to pay 191.57 and wait for them to maybe credit it back. I'm not stupid... and fortunately, CenturyLink is no longer a monopoly in this area! I am so happy now that there is an alternative to this disgusting lack of customer service.

I bought a home in June 2015. The only internet provider was CenturyLink so I chose not to have Internet due to past experiences with them. In September, against my better judgment, I decided to give them another chance. Had an appointment for install on Sept. 17th. Received a call Sept. 16th that they would not be able to install due to an issue on their side and they would have to reschedule. Never heard from them and ended up canceling that order a month later. In November I tried again. Had an appointment for install on Nov. 25th, they never showed. Emailed a complaint and received a call early on the 27th saying they would be out the next day. Again they never showed. Emailed again and never heard from them. A tech showed up unannounced the morning of the 30th as I'm preparing to leave for work. He said he could get it done before I had to leave and it'd be working when I got home. 12 hours later it is not working.

I was quoted about $20.00 less per month for regular monthly payments, and they also charged me over $100.00 what was first quoted to me for my first month's bill. After calling many times, I was able to get my bill down a little. Don't change!

I am a customer and a former employee of CenturyLink. I have no problems out of my service and I don't receive a discount. I must say that customer service can be very rude especially if you're not buying anything. The company expects and wants their reps to sell, sell, sell regardless of what the issue is. Unfortunately your complaints won't make a difference. Some reps do care but unfortunately the company doesn't care about their reps unless they're making a sale. The techs could care less too. My only advice is to have patience and pray that you get a rep that really wants to help. Complaining about things, using profanity and yelling to the top of your lungs doesn't make the situation better. You're only aggravating the rep and making yourself madder.

They charged us 200 dollar extra, and the store is closed most of the time. Guess they know they are overcharging. Their customer service is almost piece of crap. What kind people can work for this crappy company? I was to the point where I just pay them to shut the ** up and go back to work. Their business philosophy is: there are plenty of people they can screwed just move on to the next innocent customer. I am looking forward to see them get into trouble.

When I first talk to the people at CenturyLink I told them I was single and had no children and only needed unlimited high speed internet. They basically told me I would need to bundle to get a fair price and after an hour of going through their script of ** I said "forget it I'll go somewhere else." I did call back just to see if the next salesperson or idiot I should say would give me the same rhetoric. I finally talk to an honest women who said "yes sir you can get what you want, high speed unlimited internet for $34 a month." The service is ** and I am sure it is not high speed although fairly fast.

Century Link (CL) contacted me to tell me that due to my good record as a customer I would be rewarded with $10.00 deducted from my monthly bill. I spoke to CL's customer service to confirm the offer and was told that their records show I was entitled to an additional $10.00 off per month. I agreed. I have received the bill and was shocked that my bill has increased by more than I've paid all year.

CenturyLink is the worst company I ever had to deal with. Their customer service is really bad. I called to get internet service and they said that had a promotion for $35 a month so I agree to it. And then, when I received my first bill, it was for $45. I called right away to see why the bill was for more than what we agreed on, they said that $45 was correct and that they apologize for the inconvenience. So what do I do now? I made a year contract.

We have CenturyLink Internet and it's awful. We upgraded to get fiber-optic Internet and the person on the phone said we could get a promotional deal where DIRECTV came with the package for free for a year with this upgrade. So we said, "Why not?" We hardly watch TV, but since it came free we decided to go for it. Well, got a bill this month and it's triple the normal cost ($184.93). I called and was put on hold for over an hour. Finally, when I reached a consultant, I asked why and they said there was never any promotional deal like that and we have to pay the bill. They were remarkably rude. The man asked for our account number, then I didn't hear anything for a minute and kept saying, "Hello?" He finally answered then said, "Oh I was doing another task, please give me your account number." I told him he shouldn't take calls if he's not prepared to help the customers, where he then was remarkably rude to me.

Six days ago we lost our CenturyLink phone service. After repeated phone contact and internet contact with the company, I was assured that my phone would be repaired yesterday. It wasn't! I called (cell phone) CenturyLink and told them that we have a critically ill member of our family and needed phone service. The person I spoke with said he would send an expedited repair order today. So far, no one has shown up. Again I phoned and the Customer Service persons disconnected from me.

This is the worst company I have ever had the misfortune to deal with. Customer Service is totally incompetent and they hang up on you when they are transferring you to a supervisor. The call center is so loud in the background that you can not hear the person who you are trying to speak with. I had to listen to them talking about ordering pizza in the background. Once I finally got to speak with a Supervisor all he did was say "I will pass that on" as an answer to my comments. This is a cookie cutter I don't care answer. The unfortunate part is that this worthless company has a Monopoly and are the only company that services many areas. It shows that they know this fact as to how they treat their customers.

This company has, through customer service representatives scammed us multiple times. ** this company, ** their monopoly. The only reason they have any customers is because there are only two internet service providers where we live. On top of it all their customer service reps are horribly rude and only available half of the day. ** this company. I hope they go bankrupt, they deserve it.

On November 6th we signed up for regular phone service through CenturyLink. The service was supposed to be turned on November 12th. On November 12th I spoke to SIX representatives from CenturyLink about the fact that our service was not active. One representative hung up on me (accidentally I am sure), one could not find my account until I asked to speak to a supervisor and another tried continually to sell me additional services.

They are trying to charge me for wifi for 2 months $300.00. I have called and called to try and get my bundle fixed. I have tried since the 1st of November and instead of helping a new customer they canceled my wifi and phone. So my 85 year old mother has no internet and phone. Thanks Centurylink.

I setup service with CenturyLink as it was the only service allowed at the apartment complex I had just moved to. As a new customer I was supposed to receive a $75 Amazon gift card and new customer discounts on Internet and PRISM TV. Consistently I was charged between $40 and $50 beyond the price that was quoted to me. When I talked to customer service, they said this was the service I agreed to and it could not be changed. For the gift card, I found that you had to follow instructions on a form mailed to me, in order to receive the gift card. I never received that form. Their automated payment system was very inconsistent, sometimes it would not process for a month and then hit as a double charge the next month.

Sept of 2015 I opened a basic phone account with CenturyLink. Two months later in Nov of 2015 I cancelled this account. I originally got the landline service to use my grandma's antique phone. First, CenturyLink failed to inform me that power is no longer routed to the phone through the telephone wiring. The phone never rang due to no power. Secondly, I was never able to set up an internet account, thus unable to set up payment options. After several attempts and receipt of a special CenturyLink Security Code I was still unable to set up my web account. Third, while working with their support team my phone was cut off due to no payment. I was trying to pay, but the support team was unable to provide me my user products.

Since this company bought out smaller telephone companies it has ruled ruthless and uncaring. The service is of the worst I have ever encountered. For two years I complained about a cable being above ground that a subcontractor of theirs had left above ground on my new installation. I called and complained at least 10 (ten) times. Once underground the phone had static and a bad 'ground' due to water getting in from a tear in the line from cars running over the cable. The wifi signal (internet) would go off almost weekly and calling for help was a long wait for an answer from a person. Their 'automated' system is also horrible. Any call to customer service takes at least a 30 plus minute wait. NEVER AGAIN WILL I DO BUSINESS WITH THIS COMPANY.

We are somewhat limited in terms of available ISPs in our area so we decided to give CenturyLink another try after a lackluster previous experience. We have only had the service for 3 months and have yet to receive a correct billing statement. My most recent bill came with a disconnect notice saying that we owed $61 after having confirmed a credit of $67 just five days prior. Now, these are arguably minor amounts, but the issue here is that we are being told one thing, and CL is doing something completely different. Add to this the fact that they can not seem to understand their own marketing tactics such as incentives or discounts for services and you have a recipe for a completely mismanaged billing and customer service experience that I wouldn't wish on my worst enemy. Needless to say, I have already contacted their competitor in my area and will be disconnecting their services as soon as humanly possible.

Poor installation, inconsistent bandwidth and the TV Guide feature is worthless! You can record and watch from any TV if you only could find what you wanted to record. Stay away from CenturyLink! Wireless TV does not extend to the basement. On a positive note you will watch less TV as you can't find the channels or programs you loved to watch on Comcast. Sales will tell you get every channel, beware of this - it's a tactic. I specifically asked "do I get the NFL Channel and Red Zone with this package" and the response was yes. Not true - you have to pay for red zone or normal channels that came with Comcast. My bill would be the same if not more with similar channels, but at least I could find what I wanted to watch. The Guide feature is the worst you will ever experience. Stay clear, as I am locked into a contract and this awful service for a year. Way to screw us CenturyLink.

Modems are defective. The ethernet connectors aren't properly made so I can't made a solid connection. This adversely affects the quality of the internet service. The technician refused to go to his truck and get other modems to test them, to find one that wasn't defective. He tried to blame my cable, but the cable works fine on my old modem, my computer -- it's not the cable. He said the modems were all alike. If this is true, CenturyLink is defrauding its internet service customers by providing defective modems they sell or lease.

We signed up for CenturyLink several months ago and it has simply been awful service. I asked multiple times to review all of the charges before signing up, and my first bill was well above what they said. They have repeatedly charged me for things I don't sign up for, and refuse to return the money. Rather than provide customer service they try to sell you additional things when you call/chat. They say they've signed you up for paperless billing, then don't, and charge you $10 more a month for not signing up-without telling you. The internet stops working every night and we have to reboot our modem several times each evening. It has truly been an awful experience.

I agree with other posts regarding being told you will receive one rate and then being charged another, charges for a modem that I purchased myself and then being charged for renting a modem, etc. For example, I signed up for auto pay and never received the $5/credit per month as promised. I was told I would receive a certain rate, and then was charged something else. You have to closely examine your bill each month and then set aside a minimum of one hour to call customer service, explain the situation, document this and get a confirmation number, and then follow up the next month because the majority of the time, the changes are not applied and you have to start all over again. So frustrating and time consuming to stay on top of this! I agree that they really don't care either. Very unethical company!

I called Century Link on Monday, November 16th to cancel auto pay for an account I closed on Nov 5th. My final bill was due December 3rd. Today, November 19th, I received a call from Convergent Outsourcing on behalf of Century Link to collect a debt. I then called Century Link to find out why I was in collections and was told that my account was still current. The final bill of $154.00 was not due until December 3rd. The agent I spoke with today said that my account was turned into collections on Monday, when it shouldn't have been because my account is not even past due yet. I actually have a perfect payment history. The agent then said that she would be sending me a letter to verify that my account should not be in collections (should receive that in 3 days). It concerns me that I had been turned into collections unjustly by someone who took my call and didn't like my demeanor.

I finally took a close look at my CenturyLink bill and saw that they had been charging me for local calls even though my plan includes local calls unlimited. After dealing with two customer service reps (one disappeared on the call) the following was determined. The local calls I had made were coded as DD in their system. This means the call was made with the support of calling #411 to get the number and be transferred to it. Before the first Rep was disconnected she indicated they would go back only 12 months to credit my account for the erroneous charges. The second Rep said I would only be credited for 6 months of their mistakes. She said there would be an investigation that would take up to two months. Check your bill!

We were lied to about a package with DirecTV through CenturyLink being 55.00 total a month. I was paying 65.00 before I was deceived into purchasing the new package and I was perfectly happy with the services as well, but 55.00 dollars sounded like an awesome deal. I knew it sounded too good to be true so I made sure to ask several questions to make sure my bill was only going to be 55.00 a month. Sure enough, just like I anticipated... our bill 4 months later is 120.00. It's a ritual that every time we receive a bill we have to call CenturyLink, because once again the bill is incorrect. In the past 5 months, we have spent approximately 10 hours on the phone with CenturyLink and our issue is still unresolved.

We had Century Link Prism TV and internet installed a month ago. The technician cut the old cable line from our house and left it in our back yard. It was still attached to the other lines and we had to call Excel for them to remove it. Century Link refused to come out and fix it. The TV has not worked. I've made two (2) appointments for a technician to come out. No one showed up for either appointment and no one called. I contacted them again and was told they had no record. This company is not Century Link. It is Qwest all over again. Disgusting company. HORRIBLE SERVICE AND DEPLORABLE CUSTOMER SERVICE.

CenturyLink overcharged me and because this happened repeatedly, I believe I can accurately conclude that they lied. In one instance, I paid $5 a month for modem rental. I did then buy a modem, but they wouldn't let me stop the rental charges because they claimed the modem to be obsolete, even though it was identical to the rental. I continued using their 'obsolete' rental modem another 3 years, before ending my business with these cheats. CenturyLink illegally turned a rental agreement into a subscription.

We purchased the 10 mbps internet service in October 2014. From day one we had nothing but problems. At times the speed was .25 mbps, and usually averaged less than 2 mbps. Countless hours were spent on the phone without resolution. They admit they have oversold the bandwidth for my area, yet refuse to correct it. They bill us 100% for the service while providing less than 20% of the rated speed. This company is downright criminal. Stay far, far away.

I would NEVER refer anyone to CenturyLink based on the experience I had with the company. I relocated to the area for work and need internet for my job. I spoke to a representative online via chat on 11/3/15 who told me I will have my internet on Thursday 11/5/15. I did not get my modem that day so I called your company and I was told it would be 2-6 business days. Well, the next day on Friday I got my modem in the mail and the activation date said on it "after 8pm on 11/6/15" so I waited till 9pm that night to plug it in. As you can guess, no connection. And that is where it all started.

CenturyLink has ads on their website. $94.99 Tv, Net, Phone. Then you get the bill its $149.80. They blame everyone but the bills are higher than the ad. The whole co. is run by stupid people. I had charter, was paying $140. Why would I switch.. Why would anyone pay more to deal with these clowns. Its a war. These people are crazy. I am shocked anyone runs a business like they do. And they do not care.

Was a CenturyLink customer 2 times and both times the bandwidth was only a 20th of what I was paying for. Both times had to cancel and still paid off my accounts without fighting the fact I didn't get what I paid for. Last month found out they sent a bill to collections for 2 routers from over a year ago. Only had one router for a week before cancelling and sent that one back as well. Called and even offered to pay the bogus charge to get it off my report and they said, "No". I can pay but it is on my credit report. So they ripped me off for almost $600 and I never had a working service. And now a credit report that includes a bogus collection for almost a year. Stay away. They don't care.

I arrived home one day with a line attached to my telephone box and running down the street. I called the police, since I thought someone was stealing my service, a report was made for "Theft of Services". The officer said the line was attached to a house 2 doors south of me. There was no note or card on my door. Two days later and several phone calls a man came to my door stating that he had attached the line. I asked why he had not attached a note on my door, he said he didn't have to. I later found out that the ITC company was sub-contracted by CenturyLink. I was also contacted by a super. from CenturyLink. Again, told that a note was not required. I was very upset that a company would be that inconsiderate.

I moved from Aurora, Colorado, and had to report for duty March 8, 2015 and contacted CenturyLink that I wanted to keep them and buy a modem. Turned in the leased modem February 2015 in the box provided. CenturyLink turned me into collections said that I did not return the modem until May 2015 and 207.99 was past due. I never received any notification about this until November 2015 and I have been here for 9 months.

I was promised 2 years of service on Prism TV, phone and internet without any increases. The salesman said that because they had few accounts in our area they can offer this. I was also promised a $100 Visa card. It took 7 months and at least 20 calls to receive it. After 12 months, my bill went up $40. Because I had the payments directly taken out of my bank, when they raised it, I was "short paying" my bill and they interrupted service. I had to pay $30 to restore and they still won't reduce my bill to original agreement. I have attempted to call for other service issues and you get the impression that they have 1/10th of the amount of people in the customer service department because I have waited over 1.5 hours several times.

I've heard of companies playing games with their customers but they are just ridiculous. My fiancé and I have had CenturyLink for 4 months now and haven't had any problems, until now. Our internet randomly stopped working and my fiancé called them to try and figure out what was going on. He was on the phone for at least 25 mins and go on to tell him that our modem is bad and that they will have to send a new one that will take about 2 days to get. So we say "Whatever" and order the box and go to Best Buy and buy a new one for the time being. We plug it in, the same day, and what happens? The Internet doesn't work. So he calls back and they now tell him that there's an outage in our area. It's not the box anymore now, that we found a different problem. They go on to say that it would be back up by 3pm the next day and we get home and 6pm and it's still not working.

CenturyLink (Qwest) lied when I set up my account initially. Then after numerous phone calls and long waits on hold I was finally able to get rid of them - or so I thought. They kept on billing me EVEN AFTER I TERMINATED SERVICE! They will not refund my money and no one is able to explain why I am still being charged. We have never before ever dealt with such outright dishonest people.

Internet service very slow and gradually over 2 weeks quits working completely. I have contacted them over 6 times in the past year to fix the same issue. Service person says they come out but they leave before I even know they are there and they say it's fine but 2 weeks later same issue. I have to wait 30 minutes trying to get thru to someone to help each time. Errors build up on the line then the internet goes down.

We moved away from Iowa high in February 2015 and returned our equipment to CenturyLink. I have never heard anything from them since. Today on November 16, I received notification that CenturyLink had turned me into a collection agency. I called CenturyLink and asked what was the problem and I have had no correspondence from your company since we moved. He clarified my current address which they did have so I didn't understand why they couldn't contact me - they also had our telephone number but did not try to contact us that way either. The CenturyLink representative said we were turned into the collection agency because we had not returned our equipment. I told him we most certainly did and he said "give me a minute to let me look." When he returned to the phone he said "oh I guess you did return your modem."

I spent weeks, and hours of phone calls, trying to get internet installation sorted out. Internet. That's all. They just had to flip a switch on. They couldn't get anything right -- my email, the dates. Each person told me something different. And now, my first bill, is more than TWICE what they quoted me. However, the billing people apparently can't fix the bills. You have to call loyalty, and wait forever, and then beg someone to give you the price that you were quoted. Seriously? What kind of way is this to run a business?

CenturyLink has a verbal policy which holds the consumer hostage. BUT they forget to tell you this works both ways. I just got off the phone with a Prsicillla company number ** who told me if I move today to another State, another area or even out of the country that does not have CenturyLink they will hold me to the discounted contract of what is left of the year. If I move to another community that does not allow CenturyLink then they will release me from the discounted contract. With this agreement does not make sense.

If I had just one penny for each minute I have spent talking to customer service attempting to sort out their mistakes, I could take a trip around the world. Firstly, if they offer a service such as an ISDN, then they should bloody well know what this line and service is. We have had an ISDN for 18 years and then all of a sudden, two months ago, the bills started coming in with charges we know nothing about. I sorted it out and the following bill was fine. Now, the current bill is back to charges that are not ours.

I signed up with CenturyLink & DirecTV in order to get a $5 discount on my bills. I have called in numerous times to ask when will I receive my discounts & I was told that it will take a few billing cycles for it to reflect the discounted amount. Needless to say, I have had awful speeds at 6 mbps when I was supposed to be at 10. Called customer service at wait times of 30 minutes or more just to be hung up on & have to wait all over again. A year has passed, I'm out of my contract & I have cancelled my services. Never received my discounts or the proper amount of mbps that I paid for! Never again!

Internet is down multiple times a day and finally was out for a week. I called and scheduled an appointment and no one showed up after I waited 10 hours. No one called so I finally called. They said they would be here tomorrow and I waited. Another 10 hours and no one showed up and no one called. I called again and am now being told they will be here tomorrow. I'll believe it when I see it. They are quick to come out and set up your service and get your money but after that they are as good as gone.

I ordered the advertised Prism TV and High speed internet package for $65.00, my first month I was charged $169.00. I was told the girl that took my order made a mistake and I would have to renegotiate the price for the following months but there would be no refund. I canceled the TV service and am now being charged $80.00 per month for just internet. I would not recommend this company because their word is no good, their advertised price means nothing. They also made it difficult to return the equipment. Customer service? All wonderful promises but nothing but deceit.

I was evicted from a home of 22 years. I had EMBARQ which changed to CL. In October, I had the landline disconnected and just kept the internet, which was 19.95 bundled, and became 42.00 on its own. I was suddenly evicted in December as the house was being sold. I notified them as to the circumstances. My last bill was for 33 cents. In February, I was sent a bill for 211.00 for early termination. I refuse to pay that bill, as I was evicted w/o notice from this home.

My wifi has always been mediocre and I haven't had much of a problem with it besides it being constantly slow. Im a patient person so I don't care much about slow internet. My wifi was recently at 55% strength and wouldn't load anything so I called centurylink and asked for help. They fixed it and it worked for about 5 hours after that and then it was back to the 50% range. A centurylink guy came and "fixed" it and now my wifi doesn't even work. Good thing there's 3G so I can say go ** your own mothers, centurylink.

Have had Internet service with CenturyLink for years. Have tried for several years to have my speed increased several times. On first attempt I was upgraded but the system failed often. According to the technician, my lines would not support the higher speed and should not have been connected to start with. Paid the higher price for a year and they would not refund my money. A year later I was told the system would support the higher speed, so I ordered the upgrade. Two weeks later, not have I not received the higher speed, they have knocked out my service altogether. Numerous phone calls later and for over a week, I still don't have service and they will not look into it for several more days. I count on service to run my business. If another service is available in your area, I would definitely go in that direction.

I was lied to so much by their customer service and sales depts. and lied to by their attorney trying to collect a $27 bill. I would never do business with them again! I had their internet service for less than 24 hours. When I got their first invoice I could not believe a large company like CenturyLink does business like this. Their installer came to my home to help me get started. He was very helpful and professional but he stated "I wish our sales and customer service people would stop lying to customers". I think they train their people to lie to get new customers knowing that many will not complain.

Was quoted 35$/month. My bill is 60$/month!! I currently only have .512 (half a meg) internet and VERY RARELY do I EVER pull around .4k! Most of the time, the internet speeds are around .28-.35 speeds. Correct me if I'm wrong - but didn't AT&T get SUED over selling internet and not offering the advertised bandwidth?! Constantly slowing down! NEVER as fast as promised. If you can purchase a different internet provider than CenturyLink - DO IT! They're ** terrible!

No phone service on CenturyLink line. When repair order was called in, I was told that the first available appointment was a week away. This is my business line so no work-related communication, no conference calls, no follow-up calls for A WEEK!? How can that possibly be? Was told that the reason for the delay was multiple calls from my area which makes no sense at all. If other folks are affected a priority should be placed on the repair - pronto!! Absolutely horrible customer service.

I am very dissatisfied with CenturyLink T.V. They tell you by locking into a contract for a year or two years that your bill will be a certain price and stay that way. After a month or two the bill goes up. If we break the contract we need to pay them two hundred or more, however, you promised your bill will stay at 78.00 including taxes and then the next bill is 89.00, 91.00, 98.00, 101.27, now over 102.00. How can a company be allowed to deceive people and get away with this? Plus the movies never change. Rip off!

We were with CenturyLink for about 2 years and our bills were more time wrong than right. For example the one I attached should have an adjustment of $47.33. They did not give that to me. After calling and being on hold for 33 minutes it was finally adjusted. As for service, we had 2 techs come out in the month of October to fix Prism. Come to find out someone had taken us off our circuit. It hasn't worked right since. Once when we called, the gentleman actually told me to turn off my Prism boxes and then I could use my internet! Overall experience was more frustrating than enjoyable.

We have now had CenturyLink for 3 months. Not one single bill has been correct. Each month, we spend 4+ hours on the phone attempting to get the corrections made. Even when the corrections are claimed to be made and we pay the new amount, we have been charged late fees. We have had to call and get removed (again). Then this month, I am being charged for another phone jack installation... which I paid upfront before the installation even occurred. They showed a week and a half after the installation appointment to do the set up and we were hoping our troubles with them were over. Oh no, they were only beginning.

I contacted CenturyLink for internet I was transferred many different times ask for my personal information by each person and in the end I ended up being disconnected/hung up on.

We had accounts at three addresses, now down to one (and we are working on that). Our experience is typified by a 3-hour wait to try fix an internet connection ("No, we can't call you back") after which the internal wait at CenturyLink was still the 27 minutes I was quoted three hours before. I asked the service rep if it wouldn't be quicker to get Comcast, and she said YES! We have lost money owed us on cutting service at 2 houses because the wait was just too long. This apparently, is not uncommon.

I will suggest don't go for centurylink internet ever. These is worst internet service I ever. They keep on changing your activation dates. Keep on messing with your account no. For me they took 15 days for activation then they told me to cancel the orders. I never recommend this centurylink internet Service to anyone.

Century link tech team came through our neighborhood attaching their equipment to everyone's house. I didn't know this was legal, but the team said it was "routine" maintenance. Happy with my internet service, I called Century Link's office after recovering a package from them full of equipment. They told me to return it, at their expense, unless I wanted to try Century Link. I mailed it back, unopened. I thought that was the end of it. Two months later I received a bill for a month of "service" I have never had, and can easily prove, if necessary. Called them again, thinking this was a simple mistake. Century Link says that "because I had their equipment, I could have had service."

CenturyLink has been nothing but PROBLEMS since I started their services in October!!! First stating my bill would be 30$ then sending me a bill for 50$ and saying they would never say that price yet I wrote everything down the representative told me on the phone. Second, after my month was over miraculously my internet started to slow down. So slow that my DIRECTV kept disconnecting.

It has taken 4 attempts to try and install and we still don't have Internet and my child's home. They schedule another attempt in the morning and don't show up. They say they will send an email, no email. They promise another appointment first thing in the morning. You guessed it, no one showed. This is after 2 days of working all day to try and install. Do not waste your time on incompetence like CenturyLink, Embarq. This is ridiculous!!!

Do you want internet you can rely on? Do you want Internet that actually stays up? Do you want to actually do anything online? Then CenturyLink is not what you're looking for. Internet always goes out, and even when it isn't out it's slow. I would not recommend this Internet to anyone. It took me 5 minutes to even google how to write a review because this Internet is so slow. Surprisingly all the reviews are negative. I don't know how this company is still afloat, but if they keep up this Internet they won't be for long and don't deserve to. Worse Internet award goes to CenturyLink. Congrats. Do not get CenturyLink.

We have CenturyLink WiFi and it does not work. Every 5 minutes the WiFi it will go off and not work. Which does not work for a family that need to use the WiFi everyday for work and homework. Also their customer service is horrible. We sit on the phone waiting for 1 hour trying to get a hold of them. Then when we do after 20 minutes of arguing with them we get a time for them to come over and fix it. They come over at the time we told them to but without telling us they were here. They do a test and they tell us that it works good and then leave. But they tell us this all on the phone after they left. Because we did not know they showed up. But we do that same thing we test our WiFi and it should be 15-20 which is good WiFi but we have a bandwidth of lower than 1. We have been back and forth with the company for 4 years and it never has gotten fixed. If you are looking for WiFi to get I would not recommend CenturyLink.

Horrible-horrible customer service. I would like to give CenturyLink zero stars if that would be an option. I called to add internet services in addition to phone services. The representative was really helpful and spent over 1.5 hours to explain my options and set up a service order. I was told that they would send me a modem that I would need to set up, and then my service would kick-in on the date requested. Since I haven't received anything, two weeks later I called them, and they couldn't find my order and later said that the order was put on hold. Yah, I could have been waiting and waiting. So, the representative told me that the only option I have is to set up a new service order.

Worst service and customer service that I have ever experienced. Charged me $322 for three months of internet service. Spent over four hours on hold and being transferred around and was told that I should've paid attention to my bill even though I hadn't received one in over a year since I was on auto pay. ** and never getting their service again. Highway robbery. Not to mention the final bill was in Spanish. I don't speak Spanish!!!

The speed is the worst I have ever seen. And even when it's performing at its best (which is awful), you still can't do anything because the connection drops all the time. I will live without internet until I move rather than pay these guys for their crap.

This company is a nightmare to deal with. If I could rate less than one star, I would. Every issue I have had has never been resolved. I have had the same experience as so many others, being transferred around, given different answers to each question, and eventually getting disconnected. I cannot believe they are still in business. Even the basic login page is a joke. Impossible to log in unless you create an email account with CenturyLink. I really don't understand. I am in my 50's and have dealt with a million companies in my lifetime and no one has ever been so bad as CenturyLink. Avoid this company at all costs. Go elsewhere for internet or phone, or I can promise you will regret it. They are truly the worst!!!

I wanted to save some money on my landline. One of their awful customer svc reps switched me into a more expensive plan with less features. I am actually still on hold, in my third hour, while I get the plan switched back. I am speaking with a supervisor named Michael. He said he'd track the horrible customer service reps and report them to their supervisors. Anyhow, I'd better get back my old service. If not, I'll shut off my landline and go strictly on cell phones. Well, the voicemail now works, but I did inform the supervisor about Century Link's low rating on the internet.

I called and ordered the CenturyLink Cable and Internet service. They set up an appointment to install my service on Tuesday, November 4, 2015 between 8:00 am to 11:59 am. When no one showed up by 11:15 am and I did not receive their email notification 30 minutes prior to arrival - I called CenturyLink. CenturyLink informed me that a serviceman was at our location the day before and tested the cable at my location and the cable was bad. They never called me to let me know that there was a problem and no one showed up to install the Internet.

Dealing with CenturyLink is a nightmare. The company screwed my account beyond repair. Every time I call to resolve the issue I get lousy customer service and my problems with this ungodly company piled up and my bill is beyond repair. I went to the store manager several times but nothing accomplished. I have spoken to many customer service persons but with no resolution. I am treated like garbage after 20 years with this company. My internet is roaming most of time and made numerous calls to technical department and these Indian operators don't have no idea how to fix the issue, it is waste of time and long wait on the phone. I am fed up.

I signed up for DirecTV and decided to bundle with CenturyLink. It has been a nightmare since. First their customer service hours suck, 8 am till 6 pm Mon- Fri. I, as most work those same hours. Second, after a couple weeks of signing up I never received a call to set up for a installation appt. and when I did finally get a hold of a customer service rep he told me that it comes in the mail. And to make things right he said he would rush it since I had not yet received a modem in the mail yet, I was told over the phone when signing up a rep would be calling to set up appointment. Plus told I would get a $50.00 credit on my bill and that the service was under $30.00 a month, everything in, because I had bundled with DirecTV. First bill came and was $79.00 and since it was a Saturday when I got the bill in the mail I couldn't call customer service until Monday.

I was promised a two hundred dollar pre-paid card, received a $100.00 card & was told that when I receive it, it would not be good so take your promotion and shove it where the sun doesn't shine. I will never recommend CenturyLink to anyone.

I had Comcast but wanted to have a back up internet service because my Comcast was acting up. I called and they said it was 30.00 a month and had some sort of sales pitch. I did not need phone or any other service, this was strictly back up in-case my Comcast had interruptions. (I was filling out very important time sensitive papers with someone from overseas and we were Skype during this process and it was going to take several days). I had no problem getting the sales department or hooking the equipment up but the service was horribly and would not work most of the time. I had several techs come out and check the equipment and they even had a hard time figuring out the problem (the phone lines were fine). The tech said that we were on an old system but one block away they had fiber optic and the service was great. This was not what the sales department said. They said this area was upgraded .

NO STARS IF I COULD! These people are terrible! Do not go with this company. Always changing rates on you. Hidden contracts! Representatives are rude and hateful... They do not do a good job of disclosing terms and conditions! I completely hate them.