CenturyLink Reviews

I canceled the not so great service in January, was told there was nothing else I needed to do. Then a few months later started getting emails saying that my account was overdue. Then it was sent to the creditors, which I called and they filed a dispute, but the emails have not stopped. When I "chatted" with them today, they said I have a month fee and the modem was never returned. However, the modem was returned about a year prior and the rental charges had stopped at that time. Yet, now they never received the modem. How convenient. No matter what was said, they just kept repeating the same thing. Also, once they start the 2nd party creditor, aren't they no longer supposed to deal with the customer. Interesting. Whatever you do, don't go with their service. It is not worth it during or after.

This is by far the worst experience I've ever had with any cable or internet provider. Connection is poor, service is extremely expensive ($86 for 15 gig, internet only), have to reset the modem at least once per week and sometimes multiple times per week, which costs me data on my phone since it ALWAYS cuts out ironically overnight. Haven't even discussed the awful customer service I've repeatedly received from them. I read another review that said CenturyLink charged them more money on July 7, 2016 that they were unable to reverse. I was also charged an additional $96 dollars on that same exact date. Interesting isn't it?

If I could put 0 stars, I would. But I had to give the bare minimum of 1 star. The customer service is absolutely the worst I've ever dealt with. Inadequate employees giving information that isn't accurate or honest. I needed to discontinue my service with CenturyLink because I was moving... pretty simple transaction. It ended up being SUCH a hassle. My internet was shut off prior to my moving date, and when I called to get it sorted out, I was on the phone with them for another 2 hours just to get it turned back on. When I called AGAIN to disconnect, I was on the phone with 3 different people all that mysteriously "only handled west coast customers". I will NEVER refer any friends or family to this company. They are nothing but a total headache.

Signed up for bundled Cable, Internet, and phone. Assigned number to landline, 3 weeks into service I no longer have phone service without warning, get an order confirmation with an unknown number attached to account. I have spent two days trying to reconcile the discrepancy with at least 10 different communications with CenturyLink via chat and phone. Have experience long wait times and have been dropped on every call. Finally disconnected services as I have no idea who can access my account, and am getting no answers from CenturyLink.

I just wanted to reschedule my installation date for DirecTV in Minneapolis. The emails sent to confirm the original installation provided no guidance for rescheduling, but they did provide a chat line, which I used. They then directed me to the 1-800-DirecTV number to call. I called the number and from there started a NIGHTMARE journey with CenturyLink. I was transferred 6 times! Yes, 6 times. The last transfer I was on hold 20 minutes before I hung up. Everyone had an excuse. Just to reschedule my installation date has taken 2+ hours out of my day and I still haven't achieved my objective. How does a company with this poor of service stay in business? I have now called a new number and I've been trying to reschedule for over 25 minutes. If CenturyLink thinks this is customer service, they need to be run out of town. Still waiting.

Not only is the service unreliable, but so are the customer representatives. I initially chatted with a rep on 4/29/2016 because our speed is so slow. He checked the map and said, "Oh, yeah! You can get 15 Mbps at your location! I'll send a rep out with a new modem, too, cause your's is old!" I said, "Let's do it!".

We live in the Platteville, Wisconsin area and our speed is so slow we cannot use our service during the daytime hours. We have contacted them again and again and again. The results are consistent... Nothing is done. After the rep on the phone runs through the usual protocol a service ticket is activated and the technician comes and does a site evaluation. He tells us we are paying for speed that they cannot support at this time and that a module update is needed for our area due to high volume traffic. He also stated there is no chance this will happen this summer due to their workload. Since we are in an area that is not high enough in elevation to receive available satellite dish internet we are screwed unless we want to pay the outrageous prices that the national satellite providers (like Hughes) charges. We are paying for 1.5 Mbps of download service and 896 kbps of upload service and we average .7 on the download and .24 on the upload side.

I've been a customer with CenturyLink for two years and I waste every month hours calling them to correct every single bill I receive from them. Unfortunately it's the only option I have in my area and luckily I'm moving to another city soon so I'll disconnect this crappy service immediately. NOT RECOMMMENDED at all. If you want headache in your life get CenturyLink crap, and every single month you'll get a different amount and it varies from $40-200, and you'll spend long hours every month calling them.

Internet drops ALL the time. We have contacted CenturyLink and horrible customer service that claims internet is working but will happily bill us for a new modem to resolve issues of dropped internet service. We have been on the phone with them for over one hour because the lady says "Please hold again" for up to three mins. They still cannot resolve our internet connection. We should not have to pay for service that does not work! Unfortunately, there is no other service to change to so we are stuck with CenturyLink! HORRIBLE... Completely dissatisfied and would not recommend them to anyone.

I am a Vietnam Veteran and had to move into the housing unit on the Salt Lake City VA Campus. I saw the CenturyLink installers here and thought I would get them for my internet. BOY DID I MAKE A MISTAKE. From the get go it was one lie after another, getting put on hold for up to 45 minutes, being hung up on or talked down as if I was a liar like they are. My service was suppose to be installed today at 10:45AM. No one showed. I called and was told by a lady that the service was to be turn on at 10:45AM and my box was to arrive today but late. Then we found out the box was the wrong one. I put in to purchase a box since to rent a box was approximately $120 per year and you can buy one for $99.99 and said she corrected the information and again I would receive the wrong box today and have internet by tonight.

On June 10th 2016 I contacted CenturyLink about moving and Kristen ** chatted with me stating if CenturyLink service was unavailable at my new address then an early termination fee would be waived. I gave her my new address and then she stated that the fee is waived. I received billing from CenturyLink on July 7 2016, stating I owed a early termination fee of $181.23. I do not owe these harassing customer service personnel of CenturyLink any money since they cannot continue service at my new address as agreed to by their customer service escalated team. Please file this formal complaint that is most appropriate for this RIP OFF policies of their billing department CenturyLink P.O. Box 4300 Carol Stream, IL 60197-4300. CenturyLink is being notified to CEASE AND DESIST COMMUNICATION with me as well since this is a RIP OFF ACTION BY CENTURYLINK. Thank you.

I had CenturyLink for about 5 months. During that time I rented the modem for about 3 months and paid for it after which was a little over $100... thinking my bills would be cheaper, they weren't. I told them I wanted to disconnect services because my bills were getting too high. I should have been done with them from there. After the cancellation I received a fee of over $130 just for the cancellation. I called their customer service team, which is a team that doesn't have a clue what you say no matter how many times you say it! I asked why my bill was so high, so this guy offers me the $20 a month bill... little did I know that information was false!! They sent me a new modem because my bought modem wouldn't work for the reinstalled internet service.

We have called CenturyLink for 3 months straight complaining about the charges on our bill. Very inconsistent. Every month is a different charge and we only have internet thru them. Couple things to be aware: #1 Read every single word on your bill cause they will put you in a contract without your consent or knowledge. They simply state on the bill that you have 30 days to decline the 12 month contract. If they don't hear from you, well youre done Boom in a contract.

Back in March 2016 I received a notice from CenturyLink that Prism has double-billed us, so we had one month with a short (less than $85 that we normally are billed), and ever since then we have been having to pay CenturyLink every 2 weeks! Today I log in to my CenturyLink account online since I paid the bill in full on 7/1/16, I still show I have a balance that I owe of $500+! I contact CenturyLink (800-244-1111), speak to a customer service rep. He looks at billing history and agrees with me "Everything is really screwed up with the PRISM billing." Then transfers me over to an ESL Prism retention rep, who did nothing to help.

I signed up for an additional discount with auto pay, and when I signed up for it, no discount appeared. Every time I called, they told me to wait another month. On the fourth month, I was told it was too late to enroll and could not get my discount even though the information was on the computer the whole time. Then, when I called to cancel my internet, they told me it was a $34 dollar charge. I later received a bill for $160, after I paid the $34. When I tried to call customer service, I was on the phone for over 2 hours, with over 8 people, all with a different answer, all to be told that they could not help me and to call back later.

They had an advertising for $20.00/month internet service (without bundle). First bill ended up being $84.54. After several attempts I was able to get the bill correction for $44.00. They said I needed to lease the modem for $9.00 per month and no auto debit was 10.00 more. So with all the taxes and fees it's $44.00/month. Good for about 4 months then my bill would go back up to $84.54. Huge inconvenience to go through this every 4 months! Fast forward to 06/25/16. Talked with a agent that was so smooth with words and empathy. I was promised a new contract with 29.99 and to buy the modem with 3 month payment plan. Also I was convinced to sign for for direct TV for 29.99/month. Get a 100 VISA card plus a 50 dollar bonus card.

I ordered internet service with CenturyLink, they told me I will get service in 2 weeks. At the 2 weeks they said they have to run new wiring outside and it will take 8 weeks. When they tech came to install he was suppose to install 2 internet lines, one upstairs and one downstairs, he said he couldn't do it. I paid for the modem and they were charging me monthly for leasing as well. I had to keep calling every month for billing issues. The price they told me was double on the bill. After they listen to the call they fixed it. When the one year was up I cancel the service and they charge me half the bill for 2 days of service. Then the month after they charge me a disconnect fee for doing nothing physically. Worst company ever.

If you want great customer service, don't want to be passed from representative to representative or you don't want to be "accidentally" disconnected or wait on hold for hours and hours, well CenturyLink is not the place to get those things. I had TWC and thought they were horrible that's why I changed to CenturyLink. TWC is off the charts compared to CenturyLink. I was placed on hold for 1 1/2 hours and guess what, I was told they couldn't help me and had to pass me to another department. Once transferred, I was "accidentally" hung up on. Of course I called back angry as hell. The last rep was good and told me "I don't know why they keep putting customers back in the queue, it's not like the calls are going to stop". I apologized to him for starting off rude but he understood.

I had service with CenturyLink, however my lease ended, forcing me to move. Upon moving I was happy to continue services with CenturyLink. But, once came to provide service, none could be provided. They were very understanding and happy to remove the cancellation fee for me since it was no fault of my own that services could not be provided. We were in a dead zone. The woman agreed to send us a box with postage to return out modem, etc. However, this never showed up and after checking online, I found the account was still active.

I bundled all 3 with CenturyLink. Biggest mistake of my life. They lie to you when you call to get hooked up! They tell you everything is one set price for a year. LOL! Every month since last year it kept going up from $72.00 to $173.00. I just finished my contract last month. Be careful if you bundle. Record what they say! They record you!

I moved four weeks ago. First of all, they shut off my service two weeks early. Then it took almost two weeks to get my service working at my new home - I was without phone, internet AND TV for that entire time. And then they changed my home phone number for some unknown reason. I asked them to change the number back, and now my phone, internet and TV services are all down. I have waited on hold for a total of 18 hours (I've logged them) during this 6 week period. It's gone beyond the ridiculous. I have been with CenturyLink from the beginning. I've had this particular phone number for 19 years. Apparently customer loyalty means nothing. Nor does customer service. I would change to another provider but I've heard they're just as bad.

This corrupt company is high on promises and low on service. STAY AWAY. Do NOT call them. You will be disappointed if you taint your life with a connection to this company. This circus has a built in 45 minute wait for any service / billing call. The tactic of passing you from one person to another is the method they use in the hope that you will give up and pay their miserable and inaccurate bill to protect your credit.

My online bill showed a $142.52 credit one day and the next day it showed I owe $58. When I talked to customer service, he said he did not see any credit. He gave me a fax number to fax the bill. I did along with a cover sheet requesting someone contact me. Two days later I got a shut-off notice about the $58. I called 3 times this morning and got disconnected while talking to customer service. Then I used the online chat line just to be told they can't assist me and I had to contact customer service to work through any payment investigation. I'm tired of being jerked around.

I have been with CenturyLink for over 10 years and their customer support is about as poor as it comes. Currently I will have to wait 6 days without any internet service to my residence until they can dispatch anyone to fix their issue. This has happened multiple times, unfortunately I don't have many options to switch or I would be gone in a heartbeat. So basically if you have any other options to use a different company other than CenturyLink I would recommend you do. I would definitely stay as far away from this company as possible. They have the poorest customer support team as I have ever seen within a company.

I signed on for CenturyLink's 20 Mbps internet service, and I was told it was going to be $20 per month. Since day one of my internet service, I have been getting only 5 Mbps on average, barely even 10 on the best of the best of days. And, since my first bill, I've been getting charged $50 per month, and it's steadily increasing by a few dollars with every bill with no explanation or reasoning. Plus, none of the account numbers or anything given to me will work when I try to set up an online account. Even when I call them to fix my service, they say my account info is not right and they won't help me. The only thing I can do is the quick bill pay, which I guess I'm lucky they got my phone number and address right considering none of the other information is. I'm in the process of trying to cancel my internet service with them. I will never ever use CenturyLink again, nor would I ever recommend them to anyone else.

CenturyLink provided poor customer service, non-active listening to customers, over speaks, inaccurate information provided. Tech came out due to floods, replaced modem entire package switched, internet completely stopped working. Explained this to a young man in the tech department for over two hours!!! 7/1/16 No resolution! Comprehension was terrible, explained everything!!! Max 8 times. Doesn't take a rocket scientists to comprehend there are internal network errors. Only been a customer for maybe a month, first bill was quoted 181 mysteriously it's 360.00!!! Talk about fraud and lies. Horrible experience within this short duration of CenturyLink. Terrible encounters.

We have been with Centurylink for 16 months. Within the last 3 weeks our Internet has not been working. We have contacted Centurylink and been on the phone with them for over an hour trying to resolve our Internet issues. During the phone calls service Technicians have dropped our calls or have not repaired our Internet connection, so we have decided to cancel our service because we have no Internet. While canceling they are still making us pay a cancellation fee, even though we are paying for service that does not work. Completely dissatisfied and would not recommend them to anyone.

CenturyLink is the worst! Multiple technical problems and their advertisement about "no contract" is an outright lie. Apparently, there is a 1-year contract and the pricing is deceptive. Started receiving my bills and the "low" agreed and fixed price was $40 more than agreed. I had to call to negotiate the price to a lesser amount. After the continued and on-going technical issues and billing errors I decided to discontinue my service. I called today to cancel and was surprised there is a cancellation fee of $180. Avoid CenturyLink and Prism TV at all cost.

VERY VERY LONG and frustrating story. We ended our services with Centurylink in October 2015 with much difficulty, received 5-6 bills or phone calls starting in January about a router... which we returned and provided Centurylink with the tracking number. Each time I spoke with them, they apologized and said they would take care of it in their system and that we should disregard the bill. Now it is July 2016 and we get a letter from collections for $105 for the router. We called Centurylink again and got the same apology and promise that they "will take care of it." I don't know what more we can do, but this has been going on for 8+ months and I just want to be done with this terrible company!

I feel like I've just been shaken down by an illegal racketeering operation. When I signed up with CenturyLink, I was advised to purchase bundle of both phone and Internet services instead of Internet alone as the price for both was cheaper than the price for Internet only. I did so and then got hosed. Without notice, the "great deal" I was getting for these services disappeared. I ended up paying more than double what I should have been paying for two services, only one of which I was even using.

I am a twenty year customer and I am very dissatisfied with my current service. I leased a business and had a problem with billing. I was transferred through different employees whom supposedly had more power than the previous. I got the same cookie cutter answer as they were reading the notes from the previous conversation. I kept asking to talk with a corporate officer and was told they didn't have corporate officers. I was told all that I could do was complain on this link and someone might call. I have several accounts with Centurylink and have used them for years, but I will be looking for options and discontinuing service. Now that we have lost our local office and everything is done by phone the customer service is awful. Please read this if you are deciding on a company and do not use CenturyLink. I got transferred to 6 different employees and was on the phone a long period of time. Warning - do not use CenturyLink!!

If this company ran the drive through at a doughnut shop - they would find a way to screw it up. They lose orders, send the wrong equipment, and in general - convey the impression of complete incompetence. However, if you like having your bill continually screwed up, like being transferred to multiple departments, and repeating yourself a gazillion times - you are going to be really impressed and happy with your choice.

Every night a message stating there is a loss of signal. This amounts to no tv. Once TV miraculously is restored then there is no sound. I pay $147.00 per month for this. This is a nightly occurrence. A serviceman came out and stated there was no problem with the signal. As soon as my contract is up, I am canceling the service.

Absolutely WORST SERVICE I HAVE EVER HAD! Called last week for NEW service and after more than an hour and a guy telling me the best way to go would be a bundle (I agreed) I got disconnected. Called back and they were CLOSED! Had to travel for business the following day then called the day after. Got a different person and Eric rewrote my account with what I actually needed which was just internet. Told me I had to now wait an additional 2 WEEKS for install (when I originally was told the 27th of June which was less than a week). I told him this was unacceptable so he got on the phone with another person and moved me up to 1 week (today).

Hi here is my experience with CenturyLink New Jersey. Whatever they promised me on their website they never deliver that. They installed DSL line at wrong place (in the kitchen where we don't want), not sending contract details in email. Their first bills is very high and totally wrong. Need to call 4/5 times to fix and still no use, no one update it. Called to cancel service within month no one wants to do it. Need to call 3/4 times to make sure my service is cancelled. Asked them to send me cancellation email but no one send it. Overall, very bad service. Please stay away from them.

I'm not going to waste any more of my life than I have to involving centurylink. For some reason... centurylink is the only provider on the military installation where I live. Convenient for them. If it were possible for me to give them 0 stars, I would. Furthermore, if I could erase them from ever having existed, for a surety everyone who has ever been involved with them would be significantly happier. Without a shadow of a doubt, this company has the worst customer service. Not because they are worse than everyone else, (they are) but because I honestly believe it isn't possible for them to be worse than they are. This faintly begins to describe my feelings of distaste for my experience with centurylink.

I've had CenturyLink in the past and could not stand the continuous screw up on billing and the terrible customer service. Since they have competitive rates, I thought, it's been a few years, I'll give them a second chance to see if they've improved. I've had service with CenturyLink for about 3 months now and have had unending billing issues and below average customer service. Each time I've called in with an issue, customer service gets worse - the customer service reps seem to give ZF's, no empathy, no sense of urgency and inconsistent information. Example: I was told since there was a pending credit, I could pay the amount due, minus the amount that was pending in credits. Three months and three billing cycles later I'm still waiting for my account to be credited.

We have been using CenturyLink for about 10 years. Before that, EMBARQ, and SPRINT before that! All these companies have been terrible but CenturyLink beats them all, (including COMCAST for our internet). My wife runs her business from home and depends on phone service. We've had trouble on her main line from day one. They send out "contractors" who are varied in their experience but most inept (or we wouldn't continue to have issues). Every time they come out, it takes 5 days! Then the line is out the next day and another 5 days for them to come back. Customer Service is a joke. We get routed to the Philippines and beyond (Outer Space Aliens??). This is one for CBS 60 Minutes!! Burned out in Ivy, VA.

I had forgotten to pay my bill and it was overdue when I finally remembered to pay. That's obviously my fault for not paying better attention. The same day AFTER paying the bill (5 or 6 hours later) CenturyLink disconnected my internet service for non payment. The chat link that they provide for contacting and discussion/resolution doesn't work. A telephone call results in finding yourself on indefinite hold. An email to a general customer service address results in a response several days later saying they can't help you with another phone # to call. This is the most customer unfriendly company I have ever encountered. It's now been 5 days and the service still has not been restored. At my first opportunity I will be seeking an alternate internet service provider.

CenturyLink is a horrible company to get internet from. We signed up for CenturyLink, they missed 2 appointments to set up our service. Once it was set up we were supposed to have 25gb of service and during the tests were lucky if we had 8gb of service. I work from home and cannot even log into the internet much less actually work. Due to the horrible internet connection we cancelled our service and went to Long Lines (which by the way is awesome). CenturyLink has now charged us over 200.00 for cancelling our service, a service that NEVER WORKED. They never sent a bill for the cancellation fee, but instead sent it directly to a collection agency. This company is terrible and their customer service leaves a lot to be desired. DO NOT USE THIS COMPANY IF YOU WANT GOOD CUSTOMER SERVICE AND GOOD INTERNET...

I got home and received a disconnect notification from Centurylink. Called them and they told me that 3 months ago they stopped using american express. They wanted $300 for 4 months of service. I am on autopay (from my amex), and paperless bill. So, I am their perfect customer. They told me that they had send a notification via mail (never got that one), they said they had sent me a bill (but again, I am on paperless billing) and ended up saying that 4 month ago they mentioned it on page 6 of my bill. I ended up paying the price of 8 months of service for 4 months (including late fees, and the fact that my plan was discounted given that I was on auto payment).

I am a 8-10 year customer. As a former Qwest customer who bought into the fixed fee rate, life time connection. So long as I keep my contract. It would be a 1 star, if I had not, figured out my problem on my own. Tech support was useless in finding this problem. Being it was a CenturyLink service, that I was not contracted to have, under original signed contract with Qwest, to begin with, that broke my broadband.

It's not hard to understand when a company is actually charging you to pay them that there are issues!!! I was either given the option to pay by giving them my checking account information so they could draw out what they want or pay $3.50 each time I make a payment to them by phone or going to one of their pay centers!! Just sounds to me like it's all about money not customer service - what about you? What do you think? This is not a company I would recommend!

CenturyLink placed a junction box right in front of our community sign! What are they thinking...? It is a public right of way but what about some common sense and showing some courtesy to the community you serve, the community who keeps your business afloat and who pays your paycheck? After hours on the phone I finally made contact with the CenturyLink contractor who installed it and they said it could be mounted flush to the road?? Why wasn't that done originally? Or why wasn't it moved 1-2 feet over? Now they say they can go ahead and flush mount it but it will cost the neighborhood over $6,000.00!!!

I called CenturyLink and a woman named Kristin answered and with a happy tone. I immediately told her that I wanted to lower my bill. She ignored my request and moved on to let me know that I qualified for Prism Service. I again told her that I wanted to lower my bill. Again she ignored me and moved on to let me know that somehow I qualified for fast internet service without paying a dime. I interrupted her and said, "I want to remove long distance because I already have 3 cellphones in my home." She then said, "I don't see it in your plan." At this point I was already upset and told her "I can't do this right now. Thank you!" And hung up on her. I was rude but as a customer service rep they ignore what the customer really needs against what CenturyLink wants. I am calling later with the expectation that the next rep that answers the phone will ignore my request.

CenturyLink had salesmen making door-to-door house calls late April / early May. The young man who came by to sell me CenturyLink's service was very nice and could tell I hated Comcast and wanted a change. He came back at least 3 times to politely see if he could get me to switch. I finally did and I've been through two billing cycles with enormous bills that do not at all reflect what he sold me. I'm supposed to be billed $89.94 / month + tax according to, not just him, but the person at CenturyLink who made all the actual changes to our account. My first bill was $250!!! For which I was finally credited after an hour on the phone with customer service. My next bill was $147!!! and now they won't even credit me for the overcharges.

I have had numerous bad interactions with CenturyLink, calls dropped, put on hold until after 5:00, and calls disconnect. Transferred last week in one call over 5 times to different extensions. NO one could answer my concerns and they turned my phone off with no authorization from me at all and yes my bill was paid in full. They told me my number that I had for over 11 years was gone and I had to have a new one. Called next day got my number back but still have no service. This was from last Thursday, supposed to have service restored today. I also went to pay my last bill and the automated service would not work so ended up paying a 3.50 fee to pay the bill because their equipment would not work. I am livid - my phone better work today...

From initial installation, they missed 2 appointments, to getting the billing sorted CenturyLink has been remarkably disappointing. I spent hours on the phone getting them to reschedule missed appointments. I only have internet in my house, cost $50 a month, first bill was $200+. All activation fees were waived due to missed appts so back on the phone to sort out the billing. I was told I would have 25 GBs of speed. I barely get 9 on a speed test. I have logged literally hours throughout this past year trying to get one issue after another resolved.

I have gone rounds twice with Centurylink over being sent to collections for unreturned equipment. Centurylink never bothers to send you any type of notification. Just a notice from a collection agency. I no sooner clear things up with one agency and Centurylink sells the account to another agency to start the process all over again. When you send equipment back it is imperative that you keep your receipt of delivery because three years later, you may get a letter in the mail and you will have to prove that it was delivered. Keep documentation of every interaction you have with Centurylink and be sure you keep a file because it will come back. This company is known for this unethical business practices. Numerous complaints have been filed and I think it is time for government interaction to stop it!

Billed me for service that I never received! And turned me over to collections for $248.93. Had several conversations with Tucson idiots there and never got things fixed. Lucia the supervisor always seemed to get things right, but not this time. I travel for a living and will NEVER do business with them again! Had similar issues in Albuquerque. These people couldn't even tell me I was in an area without service and tried to blame me! I can supply account information at a private level.

I have called 5 times to get help and still no results. They put me on hold for over 20 minutes, or the calls are disconnected.

We had CenturyLink for 6 years because we got a discount for having DirecTV. We lived in a suburban area in a 10-year-old neighborhood. Our DSL service worked reasonably well for the first couple of years until they added houses in a newer section. The best service we could get was 20 Mbps and it worked fine for downloading movies off of DirecTV and Netflix if you could wait a few minutes before you started watching. The last couple of years it got to the point you couldn't download movies unless you wanted to watch them the next day and Netflix became so spotty it was impossible to watch a 1 hr tv show. General web surfing became difficult as well.

I have been a CenturyLink customer for many, many years. I have recently been experiencing slow internet service. I called report the problem and ended up talking to someone in another country. They scheduled me for the next day with a timeframe of 1pm to 8pm. They advised me that I would receive a courtesy call and to check www.centurylink.com/tech to monitor the timeframe the technician would arrive. All day I checked the website and the last check indicated the tech would be at my house at 5:25pm. I arrive home at 5:00pm to find a door hanger from CenturyLink saying to reschedule!!! The technician didn't even put the time down that he/she arrived. It just stated "PM". I never received a courtesy phone call. What a racket... the worst customer service ever. You can't even talk to a human being! As I write this I have been on hold with "repair", somewhere in another country for 20 minutes. It's time to switch to Cox!

You would expect a child to lay fiber optic cable across your rear yard on a new install when there is conduit already in place for wiring unless it is CenturyLink, right? After numerous calls to get it placed in the conduit as it would no doubt get damaged and then it would be on me to repair at cost, CenturyLink could not return my calls or really care otherwise. It seems installation of less than 3rd world country status is normal. To be honest their internet speeds at night are problematic with buffering when trying to watch TV. One department cannot transfer to another and so on and so on. All too familiar. Well upon calling them all the loyalty was on display with offers of discounts and upscaling packages. Game over. Xfinity can now be my new provider. Hopefully the cannot be any worse the CL.

In May 2015 I signed up with CenturyLink for Internet with a discount if I setup auto bill. As soon as I setup the account I also setup auto bill. Two months later come to find out their website was not auto billing. After several hours on the phone with multiple people, they could not determine why it wasn't billing and I was compensated for the late fees but was no longer eligible for the auto bill discount for the remainder of the one year contract.

After signing up with CenturyLink I was informed my bill was $46 a month! Great. That works! I set it up on auto pay as well so I would not have to worry about it. Months later my internet gets shut off. I never received any notifications in the mail nor my email about my auto pay stopping. So here I am with a huge bill that racked up. They tried charging me to get the services put back on which I was not for at all because I did not receive any notifications of non-payment. I called and spoke to a supervisor, I paid the bill, got the service fee waived and gave them my bank information - NOT A DEBIT CARD - so this would not happen again.

I called for service. They set an install date for a few days later. Two weeks later I called to investigate why they did not come install my phone & internet order. I explained in detail where I was at in the process. Regardless of my detailed explanation they made another account in my name. I received two bills and immediately called them. I explained that I would pay both bills and notified them that I would never do business with them again. They sent me $15 back, apparently I over paid. I vow to never use this company again as long as I have breath.

Recorded call, transferred 7 times. Threatened for early termination, told the service would be disconnected and it wasn't. I have a 45 minute recording of the transfers rudeness and confirmation verbally of the disconnection. They will not help me with the bill and told me "too bad a recording is not proof." I think a court would accept it. I would like to provide the recorded call from 5-26-16 and the recorded call from today 6-21-16. This kind of treatment to the consumer is got to stop.

My journey with CenturyLink began at the end of April 2016. I signed up for a a basic internet only package and to rent a modem. The first hint of poor communication was when I didn't receive a confirmation e-mail about the services I had just signed up for that the representative said I would get. The technician came out to install everything on-time on May 2nd, but was unable to find a line close to our house. He said that he would have to issue a work order to lay a line from across the street and that it would take about 10 business days.

If you are looking to raise your blood pressure then call CenturyLink. If you are looking to be disrespected, then call CenturyLink. If you like to watch couple of people arguing and fighting then watch CenturyLink employee treating their customers. No words can explian how horrible I had felt each time I had to call CenturyLink. A brief word would be the worst customer service that any company ever had. They always have the attiude of fighting and accusing customers of being liars. First word comes out of their mouth is "no" and it usually during your speech, so you are always liar and you should shut up and listen to what they are saying. The worst the worst the worst people you could ever deal with.

I had been a CenturyLink customer for 10 years. This past year has been the worse customer service I've ever seen. They literally did not set up my internet right and it was wrong for a year. Wrong cable and modem had to be shut off everyday. Then they send me a new modem and it wasn't set up before it shipped to me and I had to call. They were going to send someone - I said "NO I need the internet - I actually have a job." So a manager finally fixes it then four days later I can only get 15% of my speed. I had 25MBPS and got like 4 speed. I get a letter - they're raising my bill and I can cancel within 3 days because of Wisconsin law and they say "no - you can't." Why did you send me the letter then? Terrible!!!! Will be moving companies.

After extensive email contact with random Centurylink employees with titles, someone with technical competence contacted me, asked for the extended headers of a recent email showing the blockage, and fixed this. I am grateful.

I was offered 6 months free/trial service from CenturyLink. After the 6 months I chose not to remain with them. I was instructed to return all CenturyLink equipment with a prepaid/addressed label that the company sent to me. I placed every single piece of equipment (one modem/remote/cables) in the original box (yes, I had kept the box) and placed the label on the box. Everything was wrapped securely. I dropped off the box to the UPS store in Seattle 815 1st Ave, Seattle, WA 98104 Phone: (206) 624-3313 at approx 11:15 AM on January 6th 2016. I was not offered a receipt and I did not ask for one (mistake). I was sent a bill from CenturyLink for $4.49 stating bill close date 12/16/2015. I called and had a very difficult time locating a person that could help me. I told them that this was a free offer and that I should not have a bill of any kind. They said they would take care of it and I had a zero balance. I assumed all was well. I was wrong.

Before you even begin to consider CenturyLink, STOP. Never in my life have I dealt with such incompetent and neglectful people. Three weeks, 4 missed "activation" appointments, and 4 & 1/2 hours of phone time later, I don't have service. The disorganized nature of this business is mind boggling. No one has any idea what the status of your account is, horrible note tracing to see past conversations, and continuous relay of false information. It is absurd that a company like this still has customers.

Service is terrible! There is no one you can speak with that has a clue! The name of the game is "gouge the customer"! Lie, cheat, swindle! These folks make you want to give up TV! Watch out for the bill! Every month they will tell you one thing then bill you for another! Horrible business model! Can I give them minus five stars?!

DON'T BELIEVE IT WHEN THEY TELL YOU THERE IS NO TERM AGREEMENT!!! There is a term agreement for 12 months. They claim they have no package for internet without a term agreement. Even though I could prove to them through several websites and flyers they send in the mail. They still are not willing to adjust my bill which is the remainder of months left for a year contract on a NO TERM AGREEMENT. No one including management can modify bills they claim once again. Plus their service is slow and not very clear.

I was on autopay and someone took me off and sent a bill last month. This month I did not get a bill so I went online and noticed that I was back on autopay and the 39.30 would be deducted from my checking account on the thirteenth. It was not, nor was it on the fourteenth and on the fifteenth another 39.30 was added. So, yesterday, the sixteenth,I cancelled autopay and made a manual payment online of 39.30 and the register said I now owed a balance of 39.30 so that was fine. However, this morning I noticed that my payment had been cancelled and I still owed 78.60 so I made another payment of 39.30.

I've never written a complaint review about a company but after my most recent dealing with CenturyLink I felt I had to. Over the few years, we've used CenturyLink for Internet service and the main issue has always been very slow Internet. At the moment I'm paying 85 dollars a month for only 8 Mbps. They say that is the highest speed they provide for our area, mind you I live in a city, not deep in the woods where Internet service may be slower. I average less than 6 Mbps on a good day. I've called repair service in the past about this issue only for them to tell me this speed is what I should expect for the service I'm paying for. Really? 85 dollars a month for less than 8 Mbps when I see them advertising 40 Mbps for 39.95 a month? This past week is what really upset me and led me to write this review. My speeds have been averaging 3.5 Mbps download, 0.25 upload with 1070 ms.

I had been using Cox service for my cable and Internet needs for a few years without any issues and then CenturyLink Prism advertised in our neighborhood with great sounding specials so, I decided to switch. What a mistake that was! My bills were NEVER what I had been told. I ended up having to call customer service month after month desperate to get the rates I had been told I was getting. The reps are very good at getting you to think they "figured out the problem" and corrected it so you stay on... yet the next bill comes and nothing was fixed.

I have never paid for television before, but when I decided to get pay TV, I thought I'd go with CenturyLink because I've had my internet service through them for years. It seemed simple enough and in the conversation I had with a CSR, it would only cost me in the neighborhood of $100.00. The truth is not even close. I have had this service for 2.5 months now. I am having another service tech come out to my house on Saturday because the main box has gone down completely for the 3rd time. It is taking 2.5 days for someone to come out to either fix or replace this box.

I got high-speed internet and Prism Summer of 2015, and I was extremely happy with my service. So when we decided to move, I called a month ahead to get everything ready. I lost the Prism because I couldn't get it at the new place, but continued with internet. When I called a week before to confirm that I'd get a tech out to install it, the rep said everything had been set up wrong and proceeded to unravel my entire account. I ended up with the old account and 2 new ones. Ultimately, she did so much damage that it couldn't be undone. I ended up with a FOURTH account, closed the rest and lost the progress I had made in my original 2 year contract. On top of that, once my current account got set up, they couldn't find the box with all the connections in my neighborhood the first time.

Just like those who left reviews before me, CenturyLink has been stealing money from me since I moved last November, and they refuse to refund it. When I call (which has been 6 times in the past 4 months, averaging about 3 hours per call), they transfer me around to different departments, then ultimately, I've gotten someone who promises that the issue will be resolved and that they'll credit me the money. However, after receiving such a promise, they deducted $500 from my checking account via autopay, even though I'd been paying for my service monthly. They will just slap on hundreds of dollars in charges and put the term "adjustment" next to it. But, when you call to find out what they're billing you for, NO ONE can tell you. This company is a disgrace, and I'm surprised the federal or state government has not taken regulatory action against them, as they literally steal money from their clients.

I would have to echo those who have already submitted a complaint about this business. Terrible customer service. They outsource to the Philippines so it is hard to be understood and to understand some of the customer service agents out there. Out of six different people I spoke to, none seemed to know the same information.

We use CenturyLink at our small business, a resort. We heavily rely on the internet (like most businesses these days) to take our reservations and look at our calendars. We've been experiencing extremely slow speeds, I'm talking 0.65 mbps and it's been stopping us from being able to check our calendars. ALL I want is for someone to either come out here and see what is causing the problem or tell me over the phone what I need to do.

Do not use this company. Sales will quote you a price for service and once installed and receive your first bill you will be duped. I pay twice what sales quoted me because originally I qualified for a special in my area. I received my bill and I was no longer in that area that qualified. Now I have to pay $200 to cancel my contract. BEWARE. I should of just stay will Suddenlink. If it seems too good to be true I guess it is.

I've been a customer for 2 months, and it was the worst experience ever. I can't put up with being treated the way this people treated me today. I'm seeing overcharges in my bill and called them today to ask for information about it. Their attitude and behavior was so rude and it hurt me so much that I decided to cancel my whole business with them. They in customer service have been the rudest people I've ever seen in my entire life.

WORST Customer Service on the planet. If you want to waste your life being transferred from one department to the next within the CenturyLink organization because no one there knows what they are doing, then open an account with this terrible company! They do not disclose the early termination fee to you when you renew your subscription, then if you have to cancel they say they did disclose. All the service reps have an attitude and will not help. Run from this company. Run!!

My phone service has been sketchy at best. We have been trying to make funeral arrangements for my sister and while trying to talk to anyone involved, the service disconnects. This has happened many times even while trying to get a service appointment. It's so bad that I have to interrupt any caller to warn them and tell them I am NOT hanging up on them. When explaining this to CenturyLink they act like they couldn't care less and continue to waste the minutes I have on the prepaid phone I was forced to buy. All to no avail, I will still have to wait the full 4 days and hope they actually fix it this time. Oh yeah, this has been going on since we hooked up with CenturyLink. Not happy, and totally left out of the arrangements for my sister's funeral...

I continually to have problems with the television either I have no sound or no tv in the bedroom. I have had cable and satellite and none of them have the problems that CenturyLink has. The Internet is reliable and I like it but the television sucks. Suddenlink is plowing cable in our area right now and their internet is two and one half times faster than CenturyLink. Will I be switching? You can bet your life on it. I have never had television that has as many problems as CENTURYLINK does and will be glad when I get rid of them.

I started in January to get a package from CenturyLink. I was quoted about $183.00 a month for phone, computer and fiber prism tv. For about three months, I was paying my bills just fine. Then I get a bill for $800.00 dollars. I called, it took a very long time to get to anyone. They sent me from person to person. No one could tell me why I owed this money, except I had been being charged separately for prism, internet and phone. I told them I had bundled it. They said they didn't show it was ever bundled. Then I was disconnected.

I was having difficulty with my CenturyLink equipment during early April of 2016. I spoke with a customer service rep named Jack on 4/20/16 at 12:18pm local time. He advised me that my CenturyLink, current bundle, was about to expire and said I could save some money by switching over my services to Prism TV, which is owned and operated by CenturyLink. I made the switch. Had a person come out on my day off and change out my system. I received my first bill and it was almost double what I had been paying. I called CenturyLink and was conferenced in with DirecTV who was part of my original bundle and the issue was resolved which was due to different billing cycles. I just received my second bill. It was $30.00 dollars higher than I expected.

I lived in a small community with not a lot of options for internet service. Once I joined CenturyLink, I realized the monopoly they have over small town customers. Because there are so few options, they charge extremely high prices, and the overall internet speed is horrible. I had many issues with internet service, lack of service, slow speeds even though I paid for higher speeds, not many plan options, etc. I cannot express the amount of dissatisfaction felt while using this company. After I finally moved, and was able to set myself free of their service, they continued to charge my account the normal billing amount. Getting through to customer service was nearly impossible sometimes. The website and bills are relatively confusing, leaving you unsure if you are even being charged correctly. I would much rather have gone without internet if I didn't have online schooling, than choose this company! I would give ZERO stars if able.

We have had them for 8 years. Every year it gets worse, because they keep overloading the servers. To make matters worse, they actually got stimulus money to upgrade our specific rural area. Funny how they have been promising upgrades for 5 years, but the speed is slower. Seriously. It is so slow that even when we are connected, the wi-fi will say not connected on a device and not load a page. So very disappointed. Also, since their last merger, they closed the office in our town, so we can't get any services in person without a serious drive. The only reason they get one star is because it's required to give at least one for the review. Update: It takes so long to load a page, I have had a gateway timeout 4 times trying to load this darn review.

This complaint is for CenturyLink as a company. The entire company is a total failure. The after hours tech support does not exist. When I tried there NEVER was anyone available. Finally after the worse service possible, I closed my account and returned my modem. Six weeks later I get a refund check for the remaining balance. Two months after that, I then get a bill for the modem! They had received it three months ago and refunded my balance. Now they tell me that was not the case long after I threw away the RMA receipt since the account was fully closed. So I talk with multiple morons and get nowhere. If their error affects my credit rating I will be suing them! This company should be out of business! Absolutely horrific service and incompetent people!

Cancelled my internet and phone to switch to a cheaper and FASTER service with Charter. When I cancelled my account they NEGLECTED to tell me I'd have to call back in after my phone number had been ported to a different company. Their manager Jennifer ** was the most unhelpful ding dong of a person I've ever spoken to. Who would've thought you need to triple check your cancellation to make sure it's actually cancelled. The most deceptive crap I've ever been a part of in my life. 100% DO NOT USE CENTURYLINK. THE NAME IS BIG, THE COMPANY AND SERVICE IS CRAP. Do yourself a favor and call around.

Mailed my April bill for CenturyLink on 4-18 which was due on 4-25. On 5-1 I received an email saying my account was past due. Thinking maybe they just hadn't applied my checks to my bill yet, I waited until 5-4 and called. I was told that the payment still had not been received. The man on the phone advised me to pay my bill online and stop payment on the checks because they had probably gotten lost in the mail. That is exactly what I did. Paid it online immediately, was told that he would take the late fee off of my next statement, then I went to my bank and stopped payment on the checks (at a cost of $50.00). On 5-16 I received my bill for May (due 5-23).

In February I called to sign up for the bundle pack internet, phone, and DirecTV. I wanted to keep my same phone number. They gave me a to be hooked up. When the tech arrived I noticed the number was not my number. I called them. Finally after a LONG wait I talked to someone, explained the deal. They told me I had to wait at least a week. DirecTV showed on time no problem. When I tried to install my internet there was a problem so I called AGAIN and again a LONG wait. Finally talked to someone. Apparently they had cancelled my order. No idea why. So they issued another order and said by the end of that week everything would be good to go. End of the the week came couldn't get anything to work (DirecTV good). Another LONG wait to talk to someone.

I don't know what has happened over the last year or so, CenturyLink used to be flawless. Over the past few months there have been several "problems" that have rendered internet access just about impossible, sometimes so bad that Speed Test can't even complete. Paying for 10 Mbps. Since last evening the download speed varied between 0.08 to 0.54. Last night, when contacted by phone, they stated the problem would be fixed by "June 11th" (today); then they said "8:30 am", and this morning at around 11:30 they said it would be repaired by "4:00 pm". The customers who also have VoIP phone service must be absolutely thrilled.

I will just be reiterating what you will read in the two reviews following mine. I have NEVER taken the time to write a formal complaint online but the incredible frustration with their flat-out thievery makes me want to warn anyone and everyone to stay away from CenturyLink. They gave us a free landline when we signed on which we only took because it was free and we live in a hurricane zone so we thought if cell towers get knocked out, that could be useful -- who cares, it's free, right? Well, after a few months -- not only is it NOT free, but they increased the price of our package by $70/month without ever detailing the charges in your package on your bill so we couldn't figure out why the price had jumped so high.

I went through a business change of ownership which took 10 days to get phone service after about 6 faxes and 30 phone calls and about 50 emails. I was quoted $125.00 for a line with dsl and $35.00 for fax line plus taxes, the bill should been Under $200.00. Got my bill which was about $500.00. There was $200 charge for early termination fee and other phony charges for voice activation connection fees that was never discussed during my 86 contacts with Centurylink. Not 2 people could state the same story. What a scam.

I have to state by saying that I have never complained about any company - ever, but CenturyLink is the absolute worst! How can they possibly be allowed to stay in business? What happened to consumer protection? When I called CenturyLink to set up services they told me that I would get unlimited long distance and internet for $91.90 plus tax. I was also told that I could get DirecTV for $51.99 a month, so a combined $143.89 plus tax. The first bill was $327.97. After talking to four different people and spending over and hour and a half on the phone no one was able to explain my 8-page bill to me, but I was assured that it was one-time initial charges and the rest would be corrected. There were never any corrections made and the next bill was $264.89. I have talked to countless people at CenturyLink and none of them ever do anything! Meanwhile the charges are all over the board!! What a bunch of crooks!!

Do not make the mistake I made and sign up for anything with CenturyLink. These guys do not care. Signed up for 20 MBPS to test things out before I get their full product line. Glad I did, because 20 MBPS was 2 to 3.5 MBPS MAX. Technician came out a couple of times and could not fix it. They kept crediting my account for the inconvenience when I just wanted out! Cancelled my service, and was promised all final fees will be waived. 3 months later, there goes a balance of $100 with AFNI collections agency posted on my credit report. Customer service reps are terrible. They would lie to you to get you off the phone, and do something completely different (after you spend 30 minutes waiting for someone to answer). They only document what they want, not what actually happens. Beware. Stay away from these crooks! I emailed all their exec level personnel and no one cared.

CenturyLink for 8 years now has charged me $50.00 per month for their so-called "high-speed internet". The max speed for my rural area is 1.5. They say I get that but I can't even check my email without having to reset my CenturyLink modem and having a 30 sec to 1 min lag time each time I click on anything. Forget even watching a YouTube video, not going to happen. This is ridiculous! The tech that have came out have said that Obama has given millions of dollars to them to get speeds of at least 10 to rural areas but CenturyLink has taken the money but not fixed this internet problem.

I tried to cancel my service after two years and they told me I had another year on my contract. I moved down the street and changed service addresses after a year but still kept them despite them not giving me the agreed upon discount when I initially got my service. I called so many numbers, waited on hold for hours, and talked to so many people and got nothing accomplished. I was billed like $70 per month for mediocre speed. When I moved, there was no mention of a new contract.

Centurylink Prism TV and Internet... We have tried to use their services on two different occasions. Both ended in a billing issue dispute. We started with internet service at a reduced price. Later add Prism. Our first bill went from $45.00 to $295. We called to complain, because we were suckered into believing that our bill would be $129.00 for both tax included for two years because we would be under contract. We made it a point to start off with a balance of $0. We were told, our internet discount had expired and they were billing in advance for both internet and Prism. $65 for internet and 2 months for Prism TV. (65+129+129+modem fees and Taxes)... WTH??? We asked what happened to the $45 we just paid for internet service. We got no answer. We asked, why were we told our bill would never be over $129 and the modem fee would be waived for 6 months. Also told "You called at a great time because the install is also free..."

Didn't get my first bill for about two and half months and it was $580.00!!! Oh and by the way, they do this because you get to cancel their service in the first thirty days. Most likely, everyone would cancel before this if they send such criminal bills before the thirty days. Everything they do is shady and calculated. After spending hours on the phone with them, she told me that they charged me fully for one month, and the second month was prorated so I didn't get my usual discount. In other words, I was charged $150 for the full month, and $200 for half of a month because it was prorate. I know, stupid right.

I submitted a detailed review of their predatory service. It kicked me out... Long story short if you are a homeowner or business owner and are considering Centurylink as your internet provider, my advice is look elsewhere. They are the worst... Save yourself the anguish and frustration of being a victim.

I would like to bring to your attention once again pursuant to your role as public watchdog providing oversight over consumer matters the chronic abuse, lies, and billing fraud being committed by CenturyLink(CL) in addition to their absolutely horrible customer service. This is the second time I have written you about this. For the past two years, every time I have had to deal with CL, they have tried to cheat me.

CenturyLink is one of the worse businesses I've ever dealt with. Their computer systems are archaic, their customer service is terrible, their field sales people are not truthful on the terms when they sell services. And at the end, when you terminate service the bills are seemingly never ending! I cancelled service with them in late 2014 and now, in mid-2016 I'm STILL dealing with money they claim that I owe, despite the fact that they have never billed me for some of the items in question. First they billed me a cancellation fee, which was contrary to what the salesperson quoted, but I did find the details in the fine print of the contract so fine, I paid it. Before paying it though, I contested the amount and CenturyLink said that they would respond to the inquiry, but instead they sent it to collections. I wrote it off and paid the collections company.

No bill came for 3 months. First month's bill was $136... Tried to reason with them. They would not budge an inch and they agreed the bill was never sent out so its late fees total for 3 months $580 dollars they say I owe... still never sent any other bill.

Poor service and poor customer service, and now, inconsistent claims by the sales staff. We started back before AT&T was broken up by the government. I worked on the old Mountain Bell, formerly Mountain States Telephone & Telegraph, but still part of AT&T. Lots of my family worked for AT&T. The phones worked fine. Then in about 1977 the city went to communal trash dumpsters with automated trash trucks. These promptly ripped apart the phone lines, until one splice case at the end of a 100 pair cable became 6 splice cases. They all worked fine, and there were few problems, it just looked like an overhead splice case museum behind the house. These were large cast aluminum cases with flat gaskets or captive O-rings, and they worked very well. The cable entry points were very well sealed with neoprene gaskets & strain relief clamps.

I have now been "holding" on my cell while I am at work trying to reach a customer service rep at CenturyLink... this call has lasted almost 45 minutes so far which tells me they're either ignoring it or currently getting a lot of other calls. My previous experience with CenturyLink is the same: bad bad bad. I pay close to $75 per month for poor internet – is it broadband? You'd hardly think so. They tell me it's because I'm "at the end of the line" – whaaat? Is this two cans and a string in 2016?! Then they try to sell me "faster" internet for – you guessed it, more money per month. I was skeptical before, but after reading other reviews I see I am not alone in experiencing what can only be considered the WORST service for internet.

I have been on the phone with CL AT LEAST 6 times in the past 6 weeks. One phone call lasted almost one full hour. Been trying to get my account straightened out. Here in Albuquerque we have only Comcast as an alternative provider, and Comcast is just as bad. But CL is horrible. Horrible!!!

I tried to order service for a new address and they took a $50 deposit. Then it happened that I was not getting the apartment so I wanted to cancel or transfer service just about five blocks away. It took more than two hours on the phone - getting transferred and no one has a supervisor. In fact there is no supervisor available when you call. One person said I'd get a refund in 7-10 days; one said 60 days; another said I would get a check in the mail although I paid over the phone with a debit card. And they are sending the check to the address I DO NOT LIVE AT. There is no physical office to speak to someone face to face. This is a scam because it's just too ridiculous to be anything but that.

CenturyLink has to be the worst service provider in the market. Period. The Internet crashes HOURLY. Constantly. There have been numerous... dozens of calls for service begging to rectify the problem and there has been absolutely ZERO response from CenturyLink. Ridiculous that there are this many negative reviews all repeating similar frustrations but yet this company is allowed to continue.

Keeping it short... 4 different days over 1 1/2 months, 8 different people, 4 times either cut off or put back in the queue (15-20 min every time in queue or cut off), told 5 times problem was fixed with billing (never was), 1.5 hours on phone today to get supervisor (8th person) and hoping everything is correct on next bill. Have never dealt with a more incompetent company in my life. Pay the extra $$ and go with someone else - ANYONE ELSE!

I have no idea what is going on with this company. I just paid a bill of 117 two weeks ago, and I get another bill due for 111.00. I only signed up for internet for 19.99. When I looked at my bill it read 34.95 plus D/C charges which are not correct. My service has never been d/c. I am at awe. They have a low-income service for students, however, it was never mentioned. What a bunch of crock. I am looking to get out of this contract and look for other services at another. Customer service seems to be disconnected mentally. Unbelievable! This company seems to be a BIG SCAM. FCC needs to look into their practice of billing and pricing. Something isn't right here. I signed up last month. Nothing but major problems...

Got a new connection for internet, obviously because it's cheap than other providers. They trapped with a bundled offer for tv (Directv) saying only have to pay $6 a month extra with the 29.99 for internet. Now when I want to cancel the Directv, none of the company is helping me out. It's really frustrating. Worst company ever.

My bill goes up every month for the same service. For 4 months, I have had to call each month and waste my time on hold for them to give some lame excuse about why the problem was not fixed the previous month. They fixed the bill again and once again told me that my rate was locked in for a year (the same thing that they told me in the 3 previous phone calls). So let's see what next month brings. I did inform them, this time, that if the next month's bill is not what they promised, then I will immediately file a complaint with the FCC, and the Better Business Bureau.

I have tried to log on to the app since my service started a month ago (experiencing technical difficulties) is all I get. Tried to log on to website to pay bill (can't process ) is all I get. Internet goes down at least 3 to 6 times a day. I finally called tech support. All I get is someone who has no idea what they are doing, reading off a script telling me I need to do this, call this number. The problem is not on my end so why should I be doing anything extra. If they don't want my money (because I can't pay online) then I will be finding another provider.

I set up on automatic payments with this company. Somehow there was a missed payment about a year ago. Late fees started piling up without my knowledge. They state "your account has not been current since June 2015". Yet they never call, email or even text to let you know there is a problem. They'd prefer to keep the fees piling up over letting you know. I've never asked this company for any late fee forgiveness. I sent payments on time every single month with the exception of one.

CenturyLink Locator department claims to have come onto my property on 5/31/16 but because of the beware of the dog signs did not perform the work to locate the line and mark for gas company in order for them to dig. However, locator failed to call my phone line to advise they were on the property and I was home all day because I took the day off from work. In addition, CenturyLink locator failed to mark the line from alleyway up to fence line, which is a good 500 plus feet.

I first signed up with CenturyLink thinking I would save some money. I got internet plus cable. Within a couple of weeks I decided to cancel the cable, which wasn't even through CenturyLink, and then they decided to raise my payment for internet by $20 a month without telling me, so I was now paying double the amount for internet than I originally signed up for. I called to get that straightened out, and they lied to me and told me it was a promotional, but I went to their website and could clearly get the same speed for the original price without having cable added. I argued with their used car salesman of an operator and demanded to talk to a supervisor who then assured me that it was resolved for the most part, but I'd have to pay $35 a month instead of $30.

I needed to call and talk with someone at CenturyLink. Called (888) 544 4495 and waited for 1.35 hours for someone to answer the phone!!! It’s incredible that a company this size can mistreat its customers that much! 95 MINUTES WAIT!!! PLEASE.

I have been a customer of CenturyLink for over 3 years. I only use internet (no TV services), and have always done a 12 month payment plan. My most recent plan expired, so I contacted them a few months ago to see if I could be put on another discount plan for 12 months. I have since been quoted 2-3 different plans, signed up for them, only to have the terms changed on me the following month when I get the bill. Each month I have to call about the higher price in my bill than I was quoted when I agreed to the 12 month plan on auto pay. Each time I end up staying on the phone for an hour or more before it is 'resolved' (until the next month when the bill is higher than I agreed to). Last month I had to call yet again due to the price change in my auto pay bill. The service rep said I could be on a lower plan, and put me on a 12 month plan.

I called to order service. I had to pay a deposit. They never showed up. I've called and canceled. I waiting to see if I get my deposit back. Before I cancelled they kept giving me different excuses about a tech being in route. It turned out to be a no call no show.

Ordered CenturyLink December of 2015. Thought Comcast was bad but these people are the WORST! Was lied to by the sales agent about the price of the services. Was lied to about sales promotions available to new customers. ($50.00 gift card and an additional $25.00 gift card because it took 2 days for her to set up the order) It is now May 31st and I am still waiting for the $50.00 gift card. (When I followed up in Feb 2016 about these gift cards I was told the sales agent did not have the authority to offer the $25.00 gift card.)

If you are thinking about ever using CenturyLink/DIRECTV...DON'T!!! I have had them for less than 3 months and have spent over 5 HOURS, no kidding, on the phone with them. I'm sure you've heard the promo, "get 3 free months of HBO, Starz, etc"! Well, they'll bill you then it is nearly impossible to get the credit back on your account (of course you have to call a separate number to get it done). Then, when I signed up for CenturyLink internet, was told I could use the modem I bought from them 2 years ago. WRONG!!! I highly recommend using other services. I am now going to write the BBB about their deceptive billing practices. Sorry for the rant, but if I can save one person the frustration trying to deal with these people, I will be happy!

Every time I call to fix a problem it seems like they DO NOT KNOW WHAT THEY ARE DOING!!! They are not friendly at all, I have 1 month with the service and I'm not satisfied at all!! It took 1 hour to connect me to the right department and they just took me back to the first option I made. It's so annoying to have to pay for this kind of service!!! I'm not the type to write reviews on anything but CenturyLink is driving me insane!!!

The actual device works great, but the thing that CenturyLink can't get right is their billing. Not once since having this service that we switched to (thinking we were going to save money using... we didn't), have they billed us correctly. Either they bill us just for the internet one month, and then double bill us the next month, or just give an amount that we owe that is so off the wall, there is absolutely no explanation. We are never late on paying our bill. Trying to call and get an explanation is a joke - transferred to several different agents who lack empathy in any way, they don't care, nor are they afraid of voicing that they don't care. They claim they are having billing issues, yet never have an explanation or breakdown showing what we owe. They think we are just supposed to take their word for it. Nope. not happening. If there is another cable service you can go with, go with them. Do not fall into the trap of "saving money" with this service. It's horrible.

May 2016, we got Centurylink's internet. Just internet. It works fine for literally whole two days. Then stopped working. So we call and like usual the reps are of no help because they have no idea what they are doing ever. (Keep in mind they ** up the first time setting it up over the phone). By this time they send a tech out. Lo and behold it "couldn't be fixed" so the next day we get the bill of over 250$ FOR TWO DAYS OF INTERNET. JUST INTERNET. Yet again we call and this time speak to a manager, get the fee waived. BUT we receive ANOTHER bill of 187$ for installation and services fee. For two ** days of internet. Go with Comcast. At least they know how to do their job.

I called and ordered service in September 2015. I again called and cancelled service May 2016. Never once was I told about a contact. Even when I called and cancelled service the girl told me about a refund I would be getting. Never once said I was breaking a contract or there would be a fee, because if she did I would have had the long conversation with her.

We ordered Centurylink to save money over Comcast. They lied about the amount, it turned out to be the same price. They lied about the telephone number, said we could keep the old number, they changed our number. The installation was HORRIBLE, they left cables running over the grass. People could trip.

CenturyLink has to be one of the worst companies out there. If you have ANY other option to use another internet service, please do so! When it comes to the product itself, sure, it works okay. But if anything goes wrong with your account, do not expect to receive any help from any of the people who work for this company. Services are overpriced. They manipulated you into BS 'verbal' contracts, charge random fees, and don't tell you about any of it. If you do make one of the worst decisions of your consumer life and work with this company, make sure you look at your bill each month. Because they like adding charges to your account just to see what they can get away with. But good luck getting it removed... The employees clearly aren't taken care of as they certainly do not care about taking care of you.

My Internet service had been down for almost 24 hours already when this chat occurred and I had already spent about two hours on the phone trying to get it resolved. Clearly these two had no intention or desire of addressing my issue.

CenturyLink salesman at my door offered me the promotional price for internet, TV and phone bundled service. I received the first bill 40 days later at three times of price. I called 6 different phone numbers, they disconnected me as soon as I asked for the deal made at my door, nearly 4 dozens of e-mails were exchanged but they kept repeating the same bill not the one made at my door. The customer support people have no idea what deal was made nor the billing department. Do not sign up, never trust their words.

Why do you charged so much for Internet and late fee. Y'all just taking people money to make you richer. I will be canceling your service and I will let the attorney general know to investigate the company.

I requested purchasing modem in December, which their customer service never bother to make a note in my record. Meanwhile, I requested 3 payments for the modem. Finished payments in March, and in April and May they started charging me modem lease fee. I called and complained, requested the lease fee to be taken off. Then, they said "purchase" was not written in my record. They continued, "If you want to switch to purchase, I can send you a bill of 3 payments." Excuse me, I already finished paying for the modem. They said, "If you want us to take off the modem lease fee, you need to return us the modem." - what? I PAID OFF the modem!!!

I am currently an internet subscriber with CenturyLink. However, I built a home and during the process requested the underground line for phone service, should one want to connect in the future. The phone line has never been connected to the telephone pole or to the home. CenturyLink sent us three bills, with a phone #, for phone service. Mistaking this bill for the internet service bill, we paid two of them. After realizing it was for phone service, we called and requested a refund of the 2 bills already paid, explaining that the underground line is not even connected. They said that since we paid the bills, we were acknowledging phone service. They also said they do not issue refunds and would not credit our internet account. Reported this to the BBB with no success.

This is a horrible company and I don't know how they manage to stay in business. While I was using their internet service I would lose connection almost on a weekly basis and when I did have service it was often painfully slow. I finally was able to cancel and returned my rented modem via mail with the box and label provided to me. A month later I received a bill for unreturned equipment. Needless to say this has been a nightmare and I've contacted the company on a weekly basis since in order to get this resolved.

This is my second complaint about how this company operates. They are still getting away with their fraudulent activity(s) since my first negative review about them that was published 04/15/2016. They are still trying to charge me for a modem I did not want & that I sent it back on its way the same day it was sent to me because I purchased my own modem prior to ordering internet service from this company. I have called many times & have talked to many different reps/staff giving them the proof of returning that modem that I asked them not to send me to began with. Date & time of return-receipt from UPS store, tracking number to include time & place of arrival & signature of recipient who received it at the location it came from. I regret agreeing to signing up for - paperless bill & auto pay- for they have overcharged my account several times now & most recently with a charge of $125.00.

To start off this company has the most incompetent people working for them. They started off wrong by making me wait a entire day for a tech, from 9 to 5, only to find out that I couldn't get their cable service. I found this out because I called at 5:05 and the rep said that the tech called me to tell me that I couldn't get service which wasn't true. First red flag. A month later I find out my credit score went down because of CenturyLink. Mind you they didn't know if I could get their service where I live. 2nd red flag.

I have upgraded my service. After going through several agents that told me I was not eligible for service in my area, while holding my bill, they finally put in for the upgrade. Techs never came out for the job and the one that finally showed up cut all my lines and left. It took a week to finally get it installed. Then I found out the tech didn't not give me the right modem. 3 days later I got the modem and a month later the company with no warning or notice cancelled my package bill and discount.

This is the worst company in the history of the world. OK, so I am exaggerating a little, but it reflects my frustration level with this company. It IS the worst company that I have ever dealt with. Their product is OK, so-so, but the customer service is horrible. The 10 minute wait times were the least of my problems. Depending upon who I talked to, my bill was $283 or $36 or $48. I had to ask for shipping boxes and return labels 4 times. There is no accountability with these people. One operator admitted that they were having trouble with their bills. I hope that she didn't get fired for telling the truth.

I have had an account with this company for 2 years, their billing practices are almost fraudulent. They do not show the payments you make on the billing as result just about every bill they charge a late fee and they jack up the prices. Calling them, the agents are as confused about their bills as the customer is. They overcharge, and if you forget to call you will have to pay whatever the bill shows. I have closed my TV account with them for 2 months, but they are still charging me for TV. They jacked up the price of my internet too! I am changing my internet service, but for those of you who are still paying your bills, make sure you are paying for what you are getting. I was supposed to get 12mpix, I was lucky to 3 most of the time. I wish some federal agency would look into their billing practices. I will try to find out how to do that!

I signed up for CenturyLink when I saw them advertising for Prism and internet bundle. The commercial said $70 per month plus $9.99 for equipment. I signed up for it being guaranteed of the price. The woman who signed me up also gave first three months free for some movie channels. After 3 months, I could cancel. First bill arrives with a total amount of $313.00. I couldn't believe it. They were charging me for the channels and had zero explanation of what the charges were. I kept calling and calling. The representatives not only would hang up, but they would keep adding discounts just so they didn't have to hear me. Finally after 2 months of having to haggle my bill, I wrote a supervisor. He called me and said I would only have to pay $82 a month which finally made sense to what I signed up for... Next bill was $84. I didn't do anything.

I have never written a review of a company before, but CenturyLink's business practices are so bad, that the public needs to know, and beware. I have had service with CenturyLink for a year and a half. At the 12 month mark, my bill practically doubled ($84 from $45) when they automatically "bundled" a phone service with my internet (which was slower than death and taxes combined) without my consent (said phone service was never provided either). I contacted them several times, and was assured each time that the phone service would be removed and the bill would be credited for the phone service that had never been requested nor provided in the year and a half I had service.

I have tried for 3 years to get this company to upgrade ONE building full of seniors to internet faster than 10 megs. They charge as much for 10 megs as most companies do for 25. They take advantage of smaller markets that don't have a choice and they don't care if they are seniors or cats. You get patronized, ignored or even laughed at. I have not seen this much total disdain for customers in my 61 years. Myself and my fiancé are trying to come up with the money to move 11 miles away where the internet provided by a local phone company is TRIPLE what Century(doesn't)Link has. This company needs to go belly up so their employees can find a real job.

We were talked into switching to cable and promised certain content at a certain fee. We were told there was no penalty for cancellation if done by a specific date. We didn't receive what was promised for channels, we were charged additional fees, and we were unable to cancel as promised. When we called to point out the lies, they told us that we had no recourse. We were charged penalties that we have been unable to remove or negotiate, and we have spent 3 hours on the phone arguing how we are being ripped off. Worst of all, this is done deliberately, and they don't care. Don't deal with CenturyLink if you can avoid it. It amazes me they can operate illegally without any recourse to the consumer.

I ordered services from CenturyLink in January, I was told I would have my modem by Feb 9. They sent the modems 4 total to the same wrong address, then told me to call back to fix any billing issue... I didn't get the modem or service till Feb 25. I called back and they gave me a 76$ credit. I thought things were fine till I was shut off in April for owing almost 300$... They had been charging me for the modems and services I did not receive, and told me that they continue to charge even though services are off. I tried to talk to a supervisor and she was very rude (Sandra), and uncaring. I canceled service and do not recommend them to anyone. They do not provide what they say they do as well they charged me for 5 ms when 3 ms is what's available in my area. Hours and hours on the phone w/ these people and no good outcome other than I learned not to deal w/ them and as another poster said to appreciate other companies.

It's slow as **. Lies. Makes you pay for useless drivers that don't do ** to boost your internet. It's bad over all. If I could meet the person who made CenturyLink I would ** slap the ** outa them and ** spit on their ** and then ** burn down their ** company or building or whatever they have cause holy ** I've had them for over 1 year with ok internet and then all of a sudden they cut me off from using it so I had to make a call to them and wait a ** week before they reconnected me. Thank you for reading this simple complaint and letting me express myself on how ** CenturyLink is!!! Sincerely, a customer who now uses Xfinity.

BEWARE... Century Link internet is SLOW, SLOW, SLOW. I am definitely going to change. For what I am being charged for my landline and internet is certainly not worth it.

I been with CenturyLink for one year because I have DirecTV. On my thirteen month, my bill doubled. I contacted the company via chat to find out why my bill went up and the rep told me my promotion ended. I asked if there was anything they could do to keep my price down, they responded "No". So I called to canceled my service on the last day of my cycle, May 8, 2016, but the billing department for whatever reason doesn't work on Sundays (maybe they should with all the problems they have). So I spoke with someone on chat and they directed me to call their Loyalty Department during working hours (8am-6pm, Mon-Fri, and 8am-2pm on Sat). I told them to make a note in my account that I attempted to cancel my account but they were closed.

After more than 2 years using CenturyLink for my internet service, phone service, and TV service, I have decided to try using someone else simply because CenturyLink has raised their price consistently every month from beginning price of $113.00 per month to $181.00. I have phoned them many months to ask why. Of course, they had one explanation after the other, basically because my promo discounts had run out or rates had increased. They made meager offers to discount $5.00 here and there but nothing ever substantial.

I have been having trouble with my internet for weeks. Repeated calls to CenturyLink and hours on phone did not help. Most of the time the call would be transferred to several people and then would get disconnected. CenturyLink is the only provider in my area and I am stuck with this terrible service. I have a small business dependent on internet sales. I worked hard to develop website and increase traffic but I am in jeopardy of losing my business because I don't have reliable internet service. I feel trapped and helpless.

I cannot believe the management at CenturyLink. I've been on the phone with them this whole week. One time I was put on hold 2 hours and 21 minutes. I took a screenshot of it if anyone is interested and the problem still not get resolved. They tell you what you want to hear and then it never happens. I have never dealt with a company that is so disorganized. So not caring. I do not believe that they're still in business. Somebody needs to look into this that has the power to shut them down. It is just ridiculous. They tell you one thing and it's totally different from what happens.

Everything that has been posted previously is right on the mark. Centurylink has reps that supposedly represent their company, but Centurylink won't back what they say. I was with Qwest several years before it became Centurylink and several after. My mistake. I lost service so many times that actually I had service 10 months out of the 12 I paid for. I talked to so many customer service and techs and supervisors that I recognized their names. It got to the point that for the last three years I wrote down every contact with them. I wrote the date, time, who I talked to and what was said. 1 out of 3 never noted the conversation, as they were supposed to. I even asked them to review the supposedly recorded messages. Their "contract" with me was broke by them several times.

I called CenturyLink in January to find out the difference in service between what we had (paying $172+ month) and special ($99.99 month). The customer service agent told me she could get me the same service for only $74 month plus tax. Since I had paid my January bill already she told me that the new price would start on my February 2016 bill. The invoice I received in February showed a total due of $163+. I called and talked to Elliot (customer service agent). He said he could see where I talked to a customer service agent and the price quoted was $74 plus tax but could not figure out where she came up with that figure. So he checked and came back with $89.99 plus tax month. He told me to pay $110.00 this month and that next month my bill would be around $62.00 plus tax.

I first called because there was an issue with my bill. The first lady I spoke to was extremely rude and she hung up on me. I still didn't understand so I called back and asked to speak to a supervisor. He didn't understand what was going on with my bill so he said he would transfer me to accounting. So I waited, after 10 minutes it prompted me back to the beginning. After telling Marrissa the issue she agreed to transfer me to the supervisor again. I waited 20 minutes and no one ever picked up, so I hung up and called again. I waited 15 minutes before getting a hold of someone who just kept asking me weird question for account information to get transferred. Well after answering all questions, she said she was transferring me. Well 15 minutes more and I'm still waiting.

The Winston County Correctional Facility (Alabama) has been out of internet since morning of 05-18-2016. The entire facility is dependent on this service, as well as the inmates phones. They are internet based as well as the machines that allow them to access the funds for calls to their families. Not to mention important paperwork that can't be processed. The irony is that in the parking lot of the facility, there is a CenturyLink satellite office. Not to mention, they take their time repairing urgent outages because they are the only provider for the area.

We called received a quote from CenturyLink to provide phone, internet and cable services for our home after our current provider Cox raised our rates. We were informed we would receive internet and phone service as well as cable service included over 100 HD channels including premium channel HBO and would receive two cable receivers and one internet modem for the price of approximately $140 per month. We agreed and requested service to be installed at the end of February. When the technician arrived to install service, he only brought one cable receiver and told us we would have to pay more for the second.

I've been with Centurylink for 6-7 years now. Usually never had a problem other than the fact they'd shut my internet off every Thursday. It stopped happening once I told them I was going to cancel if it keeps happening. In march of 2016 I decided to cancel. I sent the modem back a week later. 2 months later I get a bill saying I owe $104 because the modem wasn't returned... Beware!!! They will suck every penny out of you that they can!!! STAY AWAY!!!

I signed a contract for $61 a month. After paying the ridiculous first month bill, my second bill came and it was $80. After being on the phone for two hours all I got was that the county tax was $20... Finally I gave up and paid it, then I got my third month bill and it was $99... So now I'm paying $99 a month for internet that isn't all that great and was supposed to be $61 a month with a 5-year guarantee that they can't raise the price. Do not get CenturyLink! They are nothing but crooks with horrible service.

I was told that the package included phone, Internet and Directv. But the FREE DVR and HD which were promised at that first call and later on a confirmation call as I switched from dish network, became NOT FREE after signing up and installation. This was a two year contract also. Called and talked to many supervisors who cannot see the previous agent's writing about what I was offered. So this kind of trap was intentional. CENTURY LINK - A CHEATING company. So everybody please get it in writing to be sent in the mail if you want to go with CL.

CenturyLink has failed to process March and April payments to my bank account. I got a confirmation emails for both months from them. Now I have returned check charges and the bills for March and April that never hit my bank account. I called my bank and they never received any payment from CenturyLink. CenturyLink is willing to back out the returned check charges, but they will not listen to my pleas that they please take a look at their automated system. I have spent over 4 hours on the phone 5 different times, with no result, other than they would take my May payment over the phone, along with the March and April payment, and then back out 2 of the returned check charges (there were 3).

Let's start with this: If I could rate them as a Negative I would. But they won't let me. They have messed up our bill for 5 month straight. We bundled our DIRECTV with them and that was the worst decision ever. They not only messed up our internet/phone bill but also our DIRECTV. If you ask to speak with a manager they send you to another employee and then they refuse to send you to a manager, because according to CenturyLink their managers don't handle disgruntled customers. REALLY?? How do I get a manager position like that?

I place a simple order to move a local number (same zip-3 blocks away) to a new location. This was way too technical for the CenturyLink technology to handle during the move process. I wanted my phone line transferred to my cell but it kept going to a "this number has been disconnected." After calling customer service and repair to see if they could forward my line during the move process they told me "oh we couldn't transfer the old business line of 15 years". The operator at CenturyLink said we "gave you a new number".

Centurylink has the most useless technology I have ever encountered. I have had to deal with shoddy equipment and useless routers and modems that are often rebuilt by the way. CenturyLink does not give you new equipment when you have internet modems but rather a rebuilt, old router or modem that never works. If you want the upgraded internet by the way, you have to be in an area where the line are able to handle the increased internet capacity. I have also had the unfortunate problem of dealing with their less than useless tech support who couldn't tell a hole in the ground from a mountain peak. They continue to send out tech, for which they charge you $94 dollars a shot to try and fix the problem when they only make the problem worse.

I went to make a payment on my bill with my paper bill stating I owed a little over $56, but my online statement says I owe close to $360. Customer Service explained the last time I called that they had switched over to a new billing system and some of the previous payments from I believe Feb 2016 and beyond were not being properly credited to customer's accounts. I would say so! What I find very frustrating in addition to the errors on my bill (I feel very sorry for the people who have auto pay setup!) is that they give you the option to pay with a checking or savings account to avoid the debit/credit card convenience fee, but give you no way to do this online. I went into my account and updated my payment preferences to pay with my checking account even though I had stored this information previously on their system and made previous payments this way.

My father wears a medical necklace where he presses a button to get help; which means a landline is crucial. I informed Centurylink just then when a power line was damaged. They said they would prioritize the job because of that but they did not! I called many times when tech support didn't show at the allowed hours. They said that the account was not prioritize at all. WTF! I hate this company! Unfortunately we are stuck because it's the only available service at my dad's area.

The only "good" thing I can say about Century Link is that after only 1 week of dealing with their awful company, I am now infinitely more satisfied with the customer service of every OTHER company I interact with. I honestly don't know how this company is still in business. When my boyfriend and I first set up an account with Century Link they told us that we could not have internet without having the phone line. My boyfriend bought the con - hook, line, and sinker. I called the next day to have the phone line removed from our account, but instead of changing our account, they created a second account for us without cancelling the first one.

If I could rate CL as a 0 I would. They have a yearly discount which you have to sign up for so when the year is up you get charged more until you call in to renew it. Usually this service is done by (if you're lucky) someone speaking broken English. This time I was told I would have to add a service to receive my discount. Oh yes and they tell you how much they value you, my Ass.

In March, I flew it to Florida because my father was dying. While there, I was helping my mom by checking bills and trying to save money. I'm over 60, and am internet able and experienced with managing accounts online. I purchased a CenturyLink modem and was offered high-speed internet, and both unlimited long distance and local phone calls for $44 a month. Now my mom has been billed $143.00 last month and $125.00 for this month. She wrote the checks. I tried to reduce her bill... she doesn't use Wifi, but we need it for her daughters when they visit. I tried to correct this and was in a terrible automatic loop until I finally got a representative. They can't or won't do anything until my mom changes the name from my deceased father's name to hers.

I pay my bill every month over the phone with my bank account. I never have to give them the information because they always just ask me if I'm paying with the account ending and they give me the last 4 digits of my bank account number. Today they withdrew $477.00 out of my account without authorization. When I called to get the matter corrected they said I told them to set my account on autopay and asked how would they know what account to pay it with. So I asked "do I have a payment method on file." Their response, "yes you do." This after they told me I never paid my bill with this account. When I replied, "I pay with this account every month" they made me send them my bank statement showing the withdrawals from my account.

Today our landline service and our neighbor's landline drive with Century Link was out. Calling CenturyLink and speaking with their service representatives is extremely frustrating. After speaking to 6 different people we finally got someone to understand a technician should be sent out. This was over a 30-minute call. They need to either hire qualified people or train them. This is the second such issue in a year. I understand any phone company can have problems but there is no excuse for poor service representatives.

This is by far the worst internet company I have had to deal with. Purchased a bundle through DirecTV and had this service for three years. Over the years my bill continued to get higher and higher and the internet slower and slower. I returned the equipment per the reps recommend shipping requirements months before being contacted and the package did not arrive. Now I have a bill and there is nothing any rep can do. The worst customer service and the worst people. To top it all off when I went to cancel my service the rep said he could cut my bill in half and give me faster internet. What kind of customer loyalty is that? Ridiculous.

I have been reading the other reviews from CenturyLink customers and I am finding comfort in knowing I am not alone in my total frustration and disbelief with CenturyLink services. I'm not sure my heart can take repeating every horrible detail of my experience but I can share a few highlights. From the start, the cost of my service has never been the agreed upon amount. When I got my first bill and called customer service I told them there was a mistake. When I told them what I had been quoted for the service the lady responded, "That can't be right. No one would give you this service at that low rate". I asked them to look up the contract and they told me they have no way of knowing who signed me up and for what rate. Seriously? When I went to look up the amount in my paperwork I realized that that particular part of the paperwork was missing. Interesting?

To start, I'm in a normal mood as I write this, and I'm normally slow to anger. But this company has given me the worst customer service I can ever recall from any company in living memory. No joke. And I've had two other ISP's in my life, so I understand what reasonable expectations should be. The industry just has a poor reputation. I'll start out with the good. The internet service I subscribed is good and fast. I have no problems or complaints with the product. It's runs smooth and is rarely dropped. It's the customer service and billing that I take issue with. I've been a customer for four months now. The promised $30 introductory rate always ends up being between $40 and $60. I haven't made up on my mind if the company is truly incompetent or just very unethical.

5/11/16 - I'm so disgusted right now. I moved temporarily and needed to switch to a new internet provider in this area. I called CenturyLink without looking at reviews. Massive mistake!!! The internet constantly goes in and out. This is not something a small business wants to deal with at all. The online account screens are glitchy and 1st wouldn't take my security code and then my password. To top it off, my initial bill was waaay over what I was quoted. Talked to 3 agents and 2 chat representatives today. Two were very short, borderline rude, 1 was professional and 1 was nice. The first 2 couldn't seem to find my account info then the price of the incorrect amount bill was confirmed. WHAT! I asked twice before it was turned on, "What is the total amount I be billed?" Told about fifty dollars less than I was ACTUALLY billed! How is this even legal?

I have not been able to block annoying phone calls with the "CALL BLOCK" option. After 2 separate calls to CenturyLink and 3 "Not my department. I have to transfer you" conversations today, the agent told me the call block does not work for numbers I tried and would have to transfer me to Call Tracing. I need to block 10 numbers ranging from Thoroughbred RE(?) to fake IRS agents. Each number I tried to block has a recording that says call blocking is not an option for that number, and the CenturyLink agents never could give me an answer as to why.

We have been CenturyLink customers for years. There have always been billing issues and customer service issues, but it has been out of control lately! We are setup on autopay because we were told that was the only way to avoid a fee to pay our bill. This has been a living nightmare. They take different amounts out without explanation. When we try to call for answers we are switched between departments, usually hung up on in this process and spend up to even hours trying to get the "right" department on the phone.

Worst experience with a cable company yet... if even possible! After promotional term end I called customer service. I was told the 1st of many lies that they extended my promo for another year with 12 month contract. I agreed. After reviewing my bill 6 weeks later they billed me $360 at reg rates! I called and they informed me they had NO record of my conversation as it has been over 30 days - no longer have the recording. People!! Record these conversations!!!

I was told that they had a special where you could bundle internet and prism for $65 a month for 6 months. I asked the woman on the phone to confirm that it would be $65 per month and she said yes. I even got a confirmation number. After that, I received a bill for $107 and called them. The customer service person said she would add discounts to get it down to 65. I said ok but don't understand why they need to add discounts when my bill should have 65 from the start. The woman got it down so I asked her if it would be that for the rest of the term and she said yes. The next month it was still high. I contacted them again and the lady told me that you can't get prism TV and internet for $65. So basically I was lied to. This company is awful. I had a coworker who had the same problem. I will get rid of them. I would rather have XFINITY. At least they don't lie.

Worst internet company there is! Honestly, save yourself the trouble. They give us all the discount and low price to get your service, tell you it's guaranteed for five years then take it back after a few months, stating "they audit your account" and saw unqualified discounts so they took it off! Not only that, they rude as ** and lie! My service was out for two weeks and their representative told me I'M lying. It was only three days so they will only give me back $3.00! Every issue you have with them and their services ends with an aggravating conversation with them. Worst decision I have ever made to try this company! They don't even deserve one star.

Wow! How bad can a business get and still stay open??? All the way around, a bad experience. Terrible customer service. Unfortunately, they are the only internet provider in our area. With all the bad reviews, you would think they would try and change a few things... Hasn't happened yet!!!

When I bought a house in Centerton, Arkansas, CenturyLink was the only provided for telephone service. I called them in August 2006, and had a landline telephone service and DSL internet access installed. Neither the phone or internet worked well. Several times they came out to my house to make repairs to either the phone or internet. They were charging me $90 to $100 per month for both phone and internet. In February I asked them to shut off the phone and keep the internet. The internet did not work most of the time, but in November of 2015, it stopped working at all. Numerous calls were made to them and they would tell me to do some troubleshooting which would get it working again.

Enough is enough. A company is allowed to quote a monthly fee over the phone and then just charge you whatever they want? After calling Centurylink on 4/27 to complain about the excessive amount that I am being charged monthly, $226.00, I was quoted a "new" reduced monthly charge of $153.00. Get my bill, $209.00. I have already sent written correspondence to the Nevada State Attorney General, and Las Vegas Better Business Bureau. I REFUSE to speak with another agent from Centurylink unless this phone call is recorded for my security. Come to find out, that while this agent was quoting me the $153.00 monthly fee, she was inputting in her computer quoted $192.00 monthly fee. She DID NOT, but however I have no way of knowing this until I receive my monthly invoice.

When I signed up for the service on Jan 12, 2016 - the lovely sales rep Malory said the service would be less than $50 p/m. She offered 2 free set top boxes. When I got the first bill it was for $95. Called c/s - on the phone over 1.5 hours dealing w/ stupid reps. I got a credit for 2 boxes for 1 mo. Now 4 months later still calling each month to find out why my 2 free boxes are still on my bill. If you call you are on hold forever. People don't waste your time switching to this ** co. Save yourself the aggravation. Each month my bill is $65, not the 50 as promised. Hate to say it, but sorry I left Cox.

We are experiencing no phone service on and off mostly on weekends. When we contacted CenturyLink by phone and online we are informed that a technician will come at a certain time to fix the problem. We waited each appointment and NEVER had anyone show up, but the phone started working again... for a few days. This happened 3 times in the past 3 weeks. When we run a test of our phone line on their website it tells us that there are no outages in our area. We know of another household in our community where this is happening. Their customer service is horrible... I was put on queue for nearly an hour one evening in a chat window and then disconnected. I saved this conversation by downloading it. We live in a rural area and have very few choices for phone service, otherwise we would cancel our CenturyLink service.

I signed up for a year promotion of $25. I have struggled getting that price the entire time. I settled for a $35 charge that jumped up to $40. And then my bill was $65. Every time I call they transfer me in a big circle where no one will help me. I did finally get through to someone on Friday who said my promotion was only for 6 months. When I said it was 12, and $60 was too much for Internet, he tried to sell me home phone. I said he must be joking, and he asked if he could transfer me. No one else picked up. My bill is never right. Although I have asked for my bill to be mailed to me 6 times, I haven't received any of them. I have spent hours on the phone with no resolution. I think they figure if they leave you on hold long enough, you will give up.

I was CenturyLink customer. Dishonest company. After having so many problems canceled service. Send equipment back. After a year they report me to collection. My credit score falls from 780 to 640. Please do not take a chance. Stay away from CenturyLink.

I pay around $120-$130 a month for this service, and nine times out of ten, I find myself wishing I could just throw the equipment out the window and smash it to bits. Fifty percent of the time, my television cable box doesn't work correctly. I have shows I'd like to record that just...decide not to for some reason. The internet is constantly going out or kicking me off.

It took an hour and 15 minutes for the customer service representative I was communicating with by text to disconnect my service. Also they were not aware that they would refer calls to my cell number. Even after I told him several times I wanted an immediate disconnect they still tried to upsell me at discounts which were not offered to me as a regular customer. Only when you leave do they tell you about these great deals. I am now with charter getting 60 meg Internet. The charter people I spoke with were excellent. I even complimented them at the end of the phone call. The technician who came to my house knew what he was doing. That was a pleasant experience as well. The only complaint I have is that the cable modem did not have a wireless router within it. Fortunately I got one for nothing. Nothing would compel me to go back to Centurylink.

Ok, let me start off with saying I have never taken the time to create an account on a site like this just to rant about the bad customer service that you get when dealing with just about every company of any kind in this day and age. CenturyLink is a new level of horrible that has caused my blood pressure and heart rate to be through the roof for the last 2 days. I took the time in this case simply out of hope in getting some small relief from informing anyone who is considering doing business with them about the absolute disaster they are in for. So that being said, here goes....

I am in CenturyLink for years, and close my account due to going out of the country for 2 months, but came back after a month and re open my account... with new account been using it (internet) for 4 months. In 4 months I been calling them for like 4-5 times due to my Internet is being very slow, and at my 7th month I receive a collection notice that I owe 100 something dollar (for the router). So I called them right away and ask what's up with that, and told them why sending me in collection my account still active. At least send me a letter first or give me a call concerning my account why they will put me in collection or confirm the account holder first or give a warning letter before send the account in collection... But no. I received a letter that my account is already in collection.

I've been paying $51/mo for years for just internet. They send out a salesman to go door to door. The salesman promises that a new bill will only be $15 more a month and I'll get their basic Prism service too (with higher speed internet). Several months after signing up, they still are billing 30% more than what the salesman quoted. You can call customer service and talk until you are blue in face about the problem - next month your bill increases even more! Their billing department and sales departments are two COMPLETELY different companies and their support staff is in a 3rd company.

I have had the same negative experience with CenturyLink that other have reported. I signed a one year contract for internet service, and then had to cancel the service after 15 months. We were planning to buy a new house soon. We were charged a $200 cancellation fee. CenturyLink could not provide me with a copy of the contract so that I could review the fine print. They claimed it was a verbal contract. Be careful, they can charge anything they want and claim it was a verbal contract. I would not do business with CenturyLink again.

I have had CenturyLink TV for about 1 1/2 years and it has been an absolute nightmare. First of all they used deceptive means to switch me from DirecTV to CenturyLink Prism TV. I had reason to call DirecTV about my bill and since the number to call for DirecTV and CenturyLink are the same number, and the first person I talked to apparently worked for CenturyLink, she said the way to lower my bill was to switch to CenturyLink. Next thing I knew they came out and removed all my DirecTV equipment, switched me to CenturyLink.

I transferred my companies 1 800 number to CenturyLink in 2015 from MCI. My first bill was unusually high so I inquired as to why. In the conversation, I asked if I were to move my 800 number away from CENTURYLINK would it effect my "package" with them and was told no. (It has a $600 termination penalty.) I did not change anything nor did I tell anyone to cancel my number.

Have had CenturyLink for a solid year. From day one have had problems getting correct service, constantly losing internet connection. Being charged $72.00/mo for just wireless internet. Hold forever any time I have to call, which is often. Live in a small town and it is only service we can get therefore we get treated as such (people with no choice). Reps talk over me all the time. Service is lost on an average of couple times a day.

I have been dealing with CenturyLink for over six months on the same issue. They started adding a landline and a service package to my account. I call and they remove the landline and service package, then guess what, I get my next bill with the landline and service packaged billed out again. This has gone on, like I say, for the last six months. If I had another internet provider available here in Wyoming I would surely go with them. Oh sure, there are a few other options, but they are all receiving their ISP from CenturyLink Wholesale. Avoid them if you can. I am personally looking into putting a wireless internet system into our town and then hopefully expanding it to a nearby neighboring town.

Couldn't agree more with other readers regarding the their pricing. A 2 year commitment does not guarantee a static price. It will leave a customer vulnerable and open to any price CenturyLink see fit to charge. Mine went up from $69.00 to $84.00 within 3 months. And good luck attempting to reach someone in "customer support". In my opinion it was designed to make a customer give up by waiting and getting the runaround.

My experience was really zero stars! CenturyLink is absolutely the worst company I have ever worked with. I am still on hold after 1 hour and 33 minutes, trying to have someone explain my bill to me after Prism TV was added... I knew I shouldn't have added this service and now I know why! They also extended a $50.00 credit to me, when the service tech failed to show up. Now they conveniently cannot find the confirmation number... but I have it. I have been transferred 3 times now, and it always seems to be another department I need to speak to. Truly, the most disorganized company I have ever worked with!

I've been a CenturyLink (and Qwest) customer for many, many years. During the last few months we've experienced extreme problems with our internet service. During my many calls to technical service, CenturyLink discovered that I was getting only 3 mbps instead of the 7 mbps that I was paying for. One of the reps offered me a $30 refund on my bill in light of the fact that I hadn't been receiving what I'd paid for. I accepted, but when I saw my bill I noticed there was no refund.

I've had a 1 year contract with CenturyLink for 12mbps of service for $38/mo. EVERY bill has been over $50/mo, and we only get about 5mbps of service on a good day (still 12 is horrible as is). I called to cancel because this is ridiculous, and the first person said I could be charged "up to $200 to cancel, but can't tell you how much because I don't know". That's ridiculous that they can't tell me how much. So I called back again, and this time I was told it would be $120 to cancel my remaining 6 months. Still, ridiculous. Comcast has a straightforward $10/mo for the remaining months of a contract, and CenturyLink can't even tell you how much nor has any math or logic behind their cancellation fee?

We tried their fiber optic service for a little less than a month, it was the worst service ever. The WiFi hotspot on my phone is so much faster and more reliable. After several complaints, appointments where no one bothered to show up, endless promises about fixing the problem, and lie after lie about credits, etc. We cancelled our service. They claim we owe them over $400 for a modem that never worked, service that we never had, and an early cancellation fee. Plus they keep billing us, every month they charge us for service we cancelled. What a joke.

CenturyLink quoted my husband and I a lower rate than we were paying for internet with Comcast so we switched. Every month our bill has been twice what we were quoted. I just got off a chat with CenturyLink and was told that I'm on a term commitment, but not a price lock and they have the freedom to change the price, which they did. Isn't this illegal?! Do not use CenturyLink; they will lock you in a contract, change the terms, and not let you get out of it without charging exorbitant prices.

There was no option to leave all 5 stars empty. So I had to put 1 star. Not even worth 1 star. Absolutely the WORST customer service I have ever dealt with. Ever. Anywhere. I closed my account within the 30 day trial period. They kept sending me incorrect final bills. 4 months later they sent my last bill to collections because apparently they did not get the modem back (or have no record of it). I kept my UPS tracking number and it showed it was signed for in January. I am currently on hold trying to clear this up. 1 hour, 35 minutes... Still waiting. RIDICULOUS.

OK so they began charging $3.50 to pay with my credit card. So in March I began paying with my checking account. In April I made another payment and it did not show any previous balance so I assume it's good. So today the 29 of April I get a nasty letter stating that I am late. Not just 1 month but 2 months. I call customer service and they tell me one story about how their system has glitches and that it took more than 45 days to let me know.

Be very careful and get everything documented. I signed up for new internet service online. Was supposed to be $29.99 a month. Got the modem and equipment and got it all hooked up - no service. Activation letter that came with everything said service would be active Dec 10. This was Dec 15th. Called customer service and kept getting transferred from person to person. Nobody had a clue and were very hard to understand (very poor English). Spoke to online rep the next day. Had to return the modem and equipment and they had to open a new account. She was going to discount my first month for all the trouble I had. Told it would be $15.99. Needless to say got my first bill and it was 85.00. There was supposed to be no activation etc. Again called customer service and there was "no record of this". Also no record of the $29.99 promo that I had signed up for. Bills are almost 85 a month!!! Would never recommend to anyone!