CenturyLink Reviews

I called to get service in April. I was quoted $159 per month. Got first bill and it was double. Tried to get it corrected but it never happened. The phone went out so they came out and said they need to dig up my yard. We did not give permission for them to mark our yard up. We cancelled them one month later due to poor customer service and they are still trying to dig my yard up after calling them to cancel them. CenturyLink is a big ripoff. Don't recommend them to anyone else. They are a bunch of crooks that trick you into signing up with them.

Since CenturyLink merged with Prism TV I feel every bit of customer service they ever had went down the tubes. The would quote me a price on TV, Internet and phone and for a couple of months I would get that price or close to it and then the price would go up and this has been going on since the merge. I will go to March of 2017 when I had called them because the price I was quoted for 12 months I got that price for 4 months and then a big increase so I then talked with someone and they set me up on a new price that was for 12 months. Well this time I didn't get the price for even 1 month and then on May 19, 2017 I called very upset because I'm never getting the price quoted.

Our family had CenturyLink for a year almost to the day and we had a 98.00 dollar a month bill. We called them numerous times about the modem dropping out or the tv dropping signal. I think in a year, we had to reset the service (modem) at least once a day. Our bill was 98 a month and then about a month ago we got a 1400 dollar bill. We called and they told us they made a mistake. We said shut it off. We have never been late on paying our bill. I told my wife to print out all bills and especially the 1400 dollar bill we got online. She did. I told her they would be going after us in collections. She printed out everyone and I said hold on to it because small claims sounds like a good deal. I heard about this lawsuit on the radio this morning and then came here after work. Now they are trying to get us for disconnection fees. They got all of their equipment back. I didn't know what to do.

The worst company in the world. They sent me a bill 8 months after my service was disconnected. This only angers me beyond belief because after I discontinued my service with them they did not contact me until 8 months after the service to get their bill paid. I did ask the representative that I spoke to when I was disconnecting my service if I had any other payments that needed to be made and she said that I was good to go, but lo and behold 8 months down the road I'm getting calls from a collection agency for an unpaid bill. So I had to waste another hour of my time getting this taken care of with them. I'm telling you now, it would be better for you to have your eyes ripped out of their sockets, than to get any service with CenturyLink. THEY SUCK.

I got my service from CenturyLink on the 5th of May. I was told my box would be there in about 2-3 days. I live in an apartment so I was unsure how the delivery would work. I called on the 16th because I had never received my box. They ended up putting the wrong address on my account and also the wrong phone number on file. I had to call UPS myself and sort the situation only to find out the box was sent to 3 different houses that weren't even close to my address. I was told if they sent me another box I would have to pay for both until they got one of the modems back. The situation was resolved after I received the box on the 18th and set everything up.

Please, if you can find other phone and internet service, save yourself A LOT of money and headache. Centurylink is the worse company to do business with EVER and can be labeled as nothing other than crooks!!! We are charged over $100.00 per month for ONE phone and absolutely crappy internet service. With our phone package we have caller id, call waiting and supposedly long distance. Several times we have called and asked to have call waiting removed as we only want caller id and long distance, but with Centurylink we are given the excuse that we HAVE to have a "package" we cannot just to get caller id and long distance.

CenturyLink has a monopoly in my service area and would never use this company if given a choice. Paying an outrageous fee for phone and internet service. The speed test all show 3.4 (the best) performed during best time of day with all devices shut down except one. Paying for 5mbps which is the fastest available at my address. There is no use talking to customer service. They are rude and told me my router was the problem because it was not their equipment. Purchase all their equipment and installed by a professional and speeds are worse. The customer service says their test show 5mbps and are the only one. Used Speedtest.com showed 3.4 and Netflix test site shows 3.2.

False advertising and fraudulent accounts set up that we didn't ask for such as a home phone line and voicemail. Every month they pull the same scam on us and every month we fight with them. We would like to sue them under a civil action lawsuit. We are not the only ones that they have pulled this scam on.

CenturyLink has been our ISP ever since we moved from New Mexico to Colorado. In the beginning it wasn't terrible but that was 2009, 2017 and it is TERRIBLE. It may have worked fine in 2009 but now in the day and age we are it is UNACCEPTABLE. We pay for 7 Megabytes but usually only get 1 or 2. Sometimes it's even less than 1! TERRIBLE. Go with someone else.

On May 30th Susan call to cancel the phone due to high billing and rep Candice talked her out of canceling the phone and quoted new price for $82.90. On June 13 CenturyLink turned off cable Prism. I spent a hour on the phone. They turned TV on but billing jumped to 189 plus tax. Susan called on June 14, they would not honor the quote given still raise price. Mr ** told Susan she could go somewhere else. We have to pay for one more month due to verbal contract made last year, but CenturyLink will not honor their verbal. We spent over 2 hours trying to work this out until he told Susan go somewhere else. And we are in the process of changing.

I swear the only reason I am still with CenturyLink is because it is so difficult/frustrating/time-consuming to alter my service! I have tried to suspend my service three different times and have spent over an hour on the phone or online "chatting" with a rep each time and have not been able to accomplish this seemingly simple task. I am absolutely switching providers when I return from my summer away. I have never experienced such terrible customer service. For what it's worth, this is the first time I've ever posted an online review but I felt compelled to do so after my multiple negative experiences.

I feel this is a Final Bill RIP-OFF!!! When I canceled my CenturyLink phone and internet service, it's supposed to be the Same Day cancellation as I spoke to their Rep, but then afterwards they denied. It's same day service but next day. So even for just 1-day service charge, they added up $16 of Disconnecting Fees which I never heard of. Also I didn't receive billing statements until 2 months later which added another $15 late fees, for a total of $39. Something that I have OWED to them?! Even when I told them I'll only pay the 1 day prorated amount but that's not enough for them, and said if I don't pay in full requested amount they'll send me to collection agency with more late fees to it... WOW!!! I absolutely refuse to pay them that much. So this is How they Treat a Good customer After 7 years with them and paid their monthly bills?! What an Unthankful business. Never go back again!!!

I have been a CenturyLink customer for a year and a half unfortunately. I was required by my apartment complex to subscribe to CenturyLink so I didn't do any research on them. My mistake. If I had done research and knew what kind of company they were before I would have not even gotten internet. The customer service is so bad that I have to spend 5 hours on the phone being transferred from department to department because no one can find my account using the account number, my phone number or my address and the only way to look it up is through my Social Security number. Some departments don't do that so I get transferred again. I still have not paid the bill that is due today because no one can find it. I constantly get told multiple, different prices for what my bill is and no one can ever reissue me a bill.

This company provides internet service around the country. Their scam is to send individuals door to door and get you to sign up for a sweetheart package rate with added services to then find out that package deal is not in their system and you are charged full price for that 'package deal.' Even worse, if you try and escape out of the plan you are penalized a +1 monthly fee (400 dollars) for early termination.

Moved in to our new home. THEN found out the only internet provider was CenturyLink. Oh great... I then find via their website that they offer 10mb service at our location (verified by their own online information after entering my actual location/address). I call to check options and am told (after a LONG wait for the first human, then another long wait why the phone rep consulted with the technical office). Lovely... Rep gets back on line and says that they have 6mb service at my location. Well, it's what there is available. Offer was $61.90 per month for 6mb service and landline phone - 5 year price guarantee - no obligation, no contract.

The worst service in universe. Wish there is worse than one star rating. Made the contact on the phone. She set the time and day for the activation. Nobody showed up that day even I waited whole day. Call them up and the person said they still haven't get the permission from my current carrier so activation date will be few more day later. What? Why they didn't let me know that? Then I didn't have to stay home whole day. They are so negligent and they don't communicate each other at all. They are so bad. The worse than any other internet and phone co. BTW. I cancelled it right away!

STOP!!! Don't do it!!! DO NOT sign up with CenturyStink. You have been warned. They talked us into signing up with them and it has been a nightmare since. The internet service is terrible. I had better internet service ten years ago when I still had dial-up. Customer service is almost nonexistent and poorly trained. I wish I could get out of the contract.

I've been on the phone with CenturyLink over 3 hrs. trying to resolve a billing issue. I made a payment yesterday over the phone with my credit card, had the confirmation number as well. They tell me they don't see my payment, asked me to fax over a copy of my bank statement, did that & still no credit. I've had problems with this before & asked them to cancel my service, was told to have the router out front so CenturyLink could pick it up. They did come pick it up, then said I did not return the router & they don't send someone to pick up the router.

In April of 2012 I signed up with CenturyLink for internet service at which time they told me that the bill for the phone and internet service would be $60.00 plus tax for a five year contract, they also stated that I would have to pay them $90.00 installation and month in advance fee of $90.00, which I did. The first months bill was $60.58, and every bill thereafter was more money. It never came back to the $60.00 a month price for the entire five years. It was averaging between $72.00 and $75.00 each month. When I questioned them about why this fluctuation in the price, they told me that it was due to taxes. Now everyone knows from the beginning of time when taxes go up, they never come down.

I had CenturyLink for about 3 years which always seemed on the slow side as far as speed goes but I was on a low income plan because I have a fixed income so I didn't complain much. However, I just moved last month. Prior to my changing addresses, I had called ahead to see if there are any fees to switch addresses and continue my same services. I was told there are no fees to continue services at my new address. Well that was a bunch of lies. I got my bill and there was a $59.99 tech install charge! My bill was up to $129.57 when I usually pay $43. I immediately called customer service when I saw these charges.

I am a graduate student, working almost exclusively from home. CenturyLink is the only provider in my neighborhood. A few months ago, we had a storm that knocked our WIFI down. Fine. But it took them A WEEK to fix it. They TOLD us that they weren't going to work any extra hours on the problem, especially not weekends. They know we have our hands tied. And they didn't credit us for the week I had to sit at freaking Denny's to get my papers done. Insult to injury. But I'm writing this because I heard that they are going to start a phone company. I just hope no one falls for that trap. And I've also heard numerous other horror stories about them. This is a company that needs to fade out fast. I would go without internet just to watch them burn.

I ordered the CenturyLink Internet service on Saturday and they told me they don't do installation on weekends so wait till Monday and the technician will be at my home between 2 pm and 4 pm. That costed me to lose all afternoon work hours just to find out the effort was pointless since the guy showed up around 11 am at my address, even when I had called customer service that day and telling them I was on my way home, no one called me. I had to call back and wasted 38 minutes explaining them I couldn't ask for more day off at work and I had proof on my surveillance cameras about the exact time their technician showed up at my house. They were rude and careless, so I asked them to cancel my order, adding 27 minutes more of agony.

These people are crooks. Plain and simple. My advice to anyone looking for television and internet is to stay away from them. Consistently I was overcharged by them. When I spoke to anyone at the company I was shuffled from one department to the next and put on hold.

I ordered internet, home landline phone, and DirecTV as a packaged bundle from CenturyLink. Service was activated on April 24, 2017. Within a short period, however, we were not satisfied with their internet speeds and hence I cancelled my phone and internet service on May 12; I retained DirecTV service, however. I went to the CenturyLink office in Roseville, MN and returned the internet modem to them. They told me that I would receive a final bill in about 2 weeks. I received the first bill from CenturyLink dated April 28, 2017 for the amount of $269.07. Since I had cancelled my service soon after I started service, I assumed I would receive a final closing bill that would be much less than the first bill.

I've paid my deposit over 2 weeks ago and still haven't got a technician to come and turn on my internet service. I've waited at home 2 different days. 8-5 is all they can tell me of a time they will be coming. When we call there is always another excuse.

We called to cancel our landline with Century Link on May 25th at 9:45 with Aurora in your cancellation department. She handled everything properly and told us because we had just paid our bill we would be getting a refund. Sounds simple and I verified later that day that when we called our old number it was disconnected. On June 5th we received a bill for $30.09! I called and began an hour of the worst customer service I have ever experienced! The first person I got after being on hold for 15 minutes said she needed to put me on hold so she could check our bill.

There is no option for negative stars so they get 1. We signed up for Prism TV and Internet in 2016 because we were given a price quote of $70 per month. Which I have since been told by another CenturyLink rep that the agent that quoted that price is a liar. I have called CenturyLink so many times that I have them on speed dial. I don't think that we ever got a bill for $70. More like $124. On 4/14/2017 I had enough when I got a bill for $124. I called CL and spoke to Duane who SWORE our bill would be $98.95 dollars EVERY month. This includes a DirecTV charge for $65.00/month; Internet 33.95/month. Duane also said they would waive the $19.95 deposit, and that I would receive a $75 Visa Debit card, that I STILL HAVE NOT received. Duane was very confident that my bill would be $98.95, however, I have been lied to by CenturyLink for over a year now, I should have known he was lying too.

Signed up for 40 mbps internet only service in March 2016 for $70/mo. My bill spiked to $90/mo and my internet started crashing A LOT so I looked online. This service is now offered at $50/mo, for 60mbps. I just ran a test on my download speed, and I'm currently running 8mbps download (wifi), 1.5 upload (while paying for 40mbps download wifi, 5mbps upload). They downgraded my service MAJORLY, hiked the price by $10, and now offer an upgrade to 60 mbps for literally HALF of my current bill for severely subpar speeds I did NOT sign up for. This place is a scam but I have no choice. The complex I live in doesn't allow any other providers, which is ALSO a scam.

They overcharge, lie about charges, fail to install on scheduled dates, customer service has 0 idea what they are actually doing. (Actually a very fun experiment. Call them and ask any questions with Google open or a base knowledge of how a phone works. They are absolutely lost and have no direction.) Terrible just terrible. I wouldn't admit I worked for this company. They provide the most embarrassing customer service in this country with criminal business practices. Be CAUTIOUS. You have been warned.

Never felt so ripped off by a company for just basic service. I pay for their high speed business class internet and phone and get a dial up service. Internet always shuts off and my phone service sucks. I have to dial a 1 to call anyone local. Ridiculous, crappy company no customer service whatsoever. -10.

Due to an advertisement from CenturyLink for internet and phone service at $64 per month I signed up and was surprised when my 1st bill came in at over twice that amount! Noting that the bill had both a bundled charge and individual item charges, I called customer service. After 45 minutes, I got off the phone dissatisfied, having been told the charges were all correct.

While charging for 11 MB/S internet download speed, they provide 1-2 MB/S. Crappy internet and standard phone costs over $100/month for what was supposed to be the same service I was paying $65.99 for. Only thing is, their internet is so crappy, I can barely load their webpage (I've contacted them via their "feedback" link after around 15 attempts to get it to actually open the link and questioned the wisdom of having such an overdone webpage that highlights the low-speed transfer rates of their "high-speed" internet).

I've been a customer for over 2 years. I moved and scheduled service for my new home over a week ago. I received a confirmation number and was told my service would be today. I had to wait from 8 until 5... all day. Took off from work. They did not show! I called them and ask to speak to a manager. They said they didn't have one available. I ask the manager's name so I could call them later. The man told me no. He could not provide the manager's name. I was on the phone for 1 hour. Now I've spent 9 hours waiting for CenturyLink... I'm deducting 100.00 from my final bill for my time. I'm done. Going with Comcast! Very poor business. Jerked me around all day.

I was never this frustrated with any of my services as much as I was with CenturyLink. They are amazing when it comes to charging their customers but are horrible when it comes to providing service. 70$ for 3 mbps data? Are you kidding me? They are smart enough to make everyone sign a 12 month lease and suffer the horrible service while paying 70$/month. If I as a customer chooses not to have this service any longer, I should pay them a penalty which they call "termination fee" of 200$. This is a very good con to make money out of customers that had faith in them. I request BBB to shut them down completely or better their services. The customer service needs to improve and they can't treated their customers like crap. That is unacceptable. I hope this review helps someone who are considering CenturyLink and go through the experience like I did.

They came to ME. Knocked on my door. Offered me "The Best Deal Ever." Of course now that we're signed up and using their service, the price is twice what they quoted. And we verified it several times before agreeing to the terms. Do not use them. They will not honor what they say.

CenturyLink is engaged in consumer fraud. The company is not providing the DSL speeds to customers for which they pay. While the speed test on CenturyLink's own website indicates a customer is getting the contracted DSL speeds, any other test elsewhere on the Internet shows that they are NOT. This means that CenturyLink is paying for lower-quality connections to the internet backbone than what are necessary to actually supply the DSL speeds to customers for which they pay; yes, the speeds to CenturyLink itself (i.e. directly between the customer's DSL modem and CenturyLink's local facility) are in accord with the contracts, as soon as a customer tries to go beyond those CenturyLink facilities (as all actual Internet traffic does), the speeds drop dramatically (e.g., compare the speeds you get at "https://www.speakeasy.net/speedtest" with those CenturyLink's own corresponding speed test, and you will see that the former are dramatically lower than what you are paying for). This is evidence of consumer fraud, and worthy of a class action lawsuit against CenturyLink.

Grade F. Not only did our so called super duper internet not work as well as Comcast but their customer service sucks!!! Can't set up autopay online and when I thought it was set up when it was not, I received late fees. The customer service rep Sheri and the manager Mark in Idaho Falls (wouldn't give me any more info) refused to waive my late fees at $6!!! Not that I care about $6 but that they wouldn't even work with the customer and do not care if you cancel. It was an ego thing for sure. Horrible customer service!!!

I pay over $70 per month for phone and internet service that is absolutely subpar. The speed is very slow on the internet and the phone does not work 50% of the time. When the phone does work the line is extremely static!! When calling in the trouble, that is a waste of time!! You have to filter through their automated idiotic system, that does not help - they don't respond for at least 3 days and the static phone is restored by then. It appears that weather has an impact on the crappy phone and internet service. When you do get a person to talk to about the issue, they apologize and either cut you off or you get a loud warble noise that is very annoying. I still get the full month bill, to be paid, even though I don't have service for several days in a row. Waiting for someone to respond, only to have the service worse than before??? Horrible phone service!!! Subpar internet service! Extremely poor customer service!!!!

I would not be surprised if this company shows up in news in the very near future as they actively and openly cheat their customers. I called in regarding a question prior to signing up and was told by the representative that signing up over the phone would be a better experience because he could guarantee my account set up would be done accurately. Signing up online offered several internet discounts and signing up over the phone was much more costly. The representative promised me incentives that later were not honored.

Their cost information was misleading. The fees for the phone service were very high. The bill was twice as much as what was told to me when I called for a price quote. After I cancelled the service over a month ago, a man came today to mark the spot to dig to put the phone line in the ground. CenturyLink did not cancel the service. I was home to stop him from marking the lines to dig, told him I had cancelled the service and then later in the day, a company came to put the line underground.

We had CenturyLink for a couple of years. The price kept changing and I kept having to call to get them to fix it. It would be the quoted price for a couple of months then it would start going up again. We had the bill linked with Verizon which was supposed to keep it down. We moved and didn't sign up with them again. Flash forward... 8 months later we get a bill from a collection agency saying we owe them $239+. So I call CenturyLink.

Before moving to my new home, I checked out internet options for the area. This included contacting neighbors and service representatives. While the online ad showed 10mb available for my address, the two said I could get 8mb dedicated. That was fine, I told them I would call again to set up a delivery date. When I call to set up a delivery date, I am told the area is at capacity and they are unable to install service here. They will call when service becomes available. I know the cable line is in my front yard as it was marked during onsite construction.

I personally do not have CenturyLink, but I am getting mail for one of their customers. I have called several times for them to stop sending the mail to my address, because that person does not live here. This has been on going for OVER A YEAR!!! I even tried to call tonight to get them to stop sending it to me, and all of a sudden the guy could not hear me, and hung up. Called back and that department was closed... Seriously, that is ** customer service and this is a piss poor company if they cannot get the hint for over a year that a person does not live at this address.

I was going to get CenturyLink. The technician came out to my home. He informed me that we could not get it at our home. That was on May 2. He also told me I would be getting my deposit back within 3 to 5 days. I call CenturyLink on May 9 and they told me again 3 to 5 days. It is May the 19 and still have not got it back. When I called them today I talked to 5 people so I ask for a supervisor. When she got on the phone she was rude and told me they will cut me a check in 14 days and will get it in 25 days. But it only took them less than 5 minutes to take it off my card.

We own a martial arts gym and "inquired" with a sales representative about services in December 2016. The sales representative advised me what he could offer and sent me an email. He stated that we would require a deposit in order for services to be activated. I informed him I would discuss with my husband and call him back if we wanted the services. A few days later, there was a notice on our business door showing that someone had attempted to install services and left a phone number. I thought nothing of it since I did not pay the deposit nor did I call the sales representative back for activation or installation. Fast forward to April 2017, I receive a disconnection notice from Centurylink and a bill showing $452. I was livid!

I pay over $100 per month for a DSL speed slower than my dialup of 1999. Same for my neighbors so trying to blame my wiring or computers don't work. I do speed tests to see my 12k speed and when I look at their website and use my home address they say high-speed is not available here right next to the page where they say $29 per month for the fastest or $19 per month for the next one and I can't have either one. BUT they have no problem charging me $100 every month for this world's slowest DSL.

First they screwed up how much they were charging us - But more than TWICE the amount they had stated. Next, they screwed up the city we lived in on our account (And not just a little) AND did not add both myself and my spouse to the account (Though they were requested to do so) so, when the other tried to fix things, we were told "You're not allowed to do that".

Very unhappy experience with CenturyLink. BE CAREFUL. I've signed up for a 12-month contract with CenturyLink to bundle Prism TV and Internet for ~70$/month. For the first 2 month they've charged me over 150$/month. When I've phoned them to clarify they've accepted they've made a mistake but didn't want to refund my money back. I wouldn't recommended them to anyone as they don't stand behind their product and try to make money off of you. Watch your bills monthly and don't trust them.

A dish TV satellite was installed at a rental without the permission of the landlord. The installer lied to the tenant and said the landlord would approve it. I am the landlord and I definitely did not and would not approve it. I expect the pole and dish to be uninstalled--taken away.

I closed on a new home on April 12th and I called this company to cancel my service. They offered me a deal of $100 less than I had been paying them for the last 3 years so I took it. Today is May 11, 2017. 7 calls and several hours of phone time later; a Tech has still not made it out to my new home to hook up service. They get 1 star because zero stars is not possible.

I purchased a rural home. My confirmed install date was May 3, 2017. Today is May 11, 2017. No service. This is the most unresponsive company I have ever dealt with, regardless of service provided. I have wasted literally hours on hold and have spoke with Stewart, Tyler, and a list of other persons that have all said that they are making it a priority without so much as providing me a hint of why there is a delay. This only after they have my credit card information and have even sent a sample bill to prepare me for future fees. As a result, I have given them until end of business today and though it will cost me dearly to run the lines to bring a competing service to my home, I will do it.

We had Century Link for a year. Before the year was up I called ahead to see if I wanted to continue with Century Link or go with someone else. The salesperson told me to go forward for another year would be $88/month (for internet and Prism). I got my first bill of the billing cycle and it was $120/month. I tried going through the online chat and the person told me it was just what my bill cost.

We have had numerous internet interruptions in my Naples, FL home. We were told two month ago to buy a new box from CenturyLink & this problem will be resolved. I am in my NC & my internet service is gone again. I have no access to my internet surveillance cameras until I get back to my Naples home. Really? I have Spectrum in my NC home & have NEVER had any issues with their internet service.

Been fighting to get CenturyLink to honor their deal and fix the crazy bills they send to no avail. Since July 2016 they have been sending bills for hundreds more than what I should owe. So I kept at them but it was hours on the phone and then they still didn't do right. They did have some very pleasant employees who saw that there was something very wrong and tried to send me to managers who could fix it but those managers never did and often got downright nasty. I had the internet and basic phone with no bells or whistles and was getting $273 bills. No I'm not paying that. It was supposed to be $44.

Over the past 9 months I have had to contact CenturyLink regarding their excessive bills every month. I have gone from approximately $100 per month to $167 and the worst part is I was stupid enough to believe the retention team member when they promised I would have accurate amount billed. The service I signed up for was to be $94+/- month for TV & internet. First bill was $165 (signed up in mid April and already have two bills over $160). Have been given every excuse under the sun so just want out... Hasn't even been a full month and now they say I will have to pay early termination. Wow. When will someone in our state legal system take a look at their business practices and close them down! Don't ever trust them. They have so many lies that they tell to get you to sign up but then never seem to follow thru... Run from this company.

This was the worse customer service I have ever had to deal with. The Tech department was completely incompetent. Their customer service tried to take advantage of me by charging me extra for a modem. When I know full well that I pay x amount of money so that I wouldn't have to pay extra for a new modem and their equipment. I caught her in her lie due to the fact of eager and quick she wanted to get off of the phone with my girlfriend and I! The dishonesty of this company is impeccable. Never again will I continue with this company of crooks and I implore others to not fall into the same trap! I will be cancelling in the next five days and switching to Comcast. 5 megs for 63 a month is a crime in my book.

I paid over 100 bucks a month even though I was hardly home and internet constantly was slow and rebooted and TV came in and out. My billing changed constantly and I had to call every month. When I finally had enough they surged me 400 to end service. 11 months early according to them after I put up with this over 3 years. Never get service with this company. Terrible!

When we ordered our service we stated repeatedly that we only wanted Internet. The salesperson signed us up, told us it would be $60 a month and, "Oh by the way you can put a phone on the same line if you want to." We stated again we did not want or need a phone. Was told, "That's fine, I know, blah blah blah." The bill came for over $300 most of which were charges for PHONE SERVICES. We had never even put a phone on the line.

They can't get billing straight and have no one who seems interested in trying. My bill was on auto-pay and they collected the money but also sent me a bill for not paying and threatened to cut off my service. It took two months to get this straight. Then they said my credit card company refused to pay the next month's bill and could give no reason or accountability. The customer representative appears to have a list of answers to questions and reads whatever one may most closely apply to the question asked. I asked for a supervisor, got one, questioned their services and he hung up. When I switched apartments in the same building they put in new equipment and said there would be no charge. Got a bill for nearly $200. For my concern they gave me a $30 credit. Big Deal! I advise everyone to look elsewhere in seeking internet service.

Ordered internet service on April 12 for 3+ weeks lead time install on May 3 and received email confirmation. Called later (twice) to re-confirm was told to "Relax" and they would be able to install with "no problems". Day before, May 2 11:57 am, received email confirmation for install, at 5:45 pm night before got voice mail that said "no port available". Tried to immediately return call but offices were closed for the day. Later found out (after 3+ hrs) on May 3, they do not confirm ability to actually be able to install requested service until night before although they send out confirmation emails before they can actually confirm!!!! Was offered to "try again" or "wait and see". Was told "We have no way of knowing what the techs are doing". Cost me a full day of vacation to sit around, wait for nothing and then hope - HOPE is NOT a strategy!! BAIT AND SWITCH!!

Sadly with CenturyLink there is a problem with corporate and their local facilities. When you try to contact them you may connect to either one. When contacting your local Centurylink the staff is very polite while their corporate is extremely rude and constantly reminding you that you're under contract. They will prefer that you do direct billing and may also try to enroll you into a CenturyLink credit card. They will figure ways to charge you extra hundreds of dollars and when you contact the local CenturyLink they will be very polite and remedy the situation. The following month the corporate CenturyLink will not follow through with the changes that their local CenturyLink has done and charge you extra. After about 5 or 6 months of doing this you will start to see your balance skyrocket and when you decide to quit after being with them for 5 years corporate CenturyLink will threaten you with violation of contract.

At the end of 2016 we decided to switch to Xfinity. We called CenturyLink and DirecTV at the end of December to disconnect. May 1, 2017 we received a bill taking us to collection. When I called I was told I was NOT a customer OR I would have paid the bill. Customer service has given us at least 5 different responses AND we got a refund for $60 from DirecTV. Now we are stuck with a $416 dollar bill with no recourse. I spoke to 'Alex' who implied I was a deadbeat. How insulting. It's bills like this that ruin people's credit. He put me on a blank 'hold'. When I spoke to a supervisor he was just as rude and spoke over me. He, in fact hung up on me. I was then told by a 3rd person that the problem was all DirecTV's fault. The 4th spoke to me and DirecTV (thank you Luis) who could make no sense out of CenturyLink's customer service rep's comments either.

They sold me by blatantly lying to me about there not being any contract and that my bill would not exceed $45 INCLUDING TAXES AND FEES and yet it was at least $70 no matter how many times I called to ask them to lower it and make it what we agreed upon in the first place. I was originally with Comcast, paying $60 a month for service that at the time I felt was too expensive for me. So I called CenturyLink and the salesman told me "Guess what? Not only will we charge you less, but there's no contract and fast speeds." Well, none of those statements were true.

I've been a CenturyLink customer for several years. On December 27, 2016, after a move to my new home, I was to receive a TV/40mbps Internet bundle. The technicians NEVER came for their scheduled installation. I called... they didn't come again for the next service date (a week later!). I called again... they came out, but couldn't get anything to work - not even the internet. I called 3 times again only to find out the service I had been offered was not available because there isn't enough bandwidth allocated for my area! I was told I could only receive 20mbps and no TV.

This company hides fees and codes their bills in unethical ways to charge you more. The 2nd month I received my annual bill that in which I could understand, without all the hook up and transfer fees that were on the first bill. Turns out my monthly service is $28 higher than quote/expected. So I call to contest and they will not work with me or honor my original quote. On top of this I only have a 30 day period to determine if I will stay with the service. The reason I'm wanting to cancel the service is because it was not the price I was expecting and now on the second bill (without the transfer fees and activations) I can understand I'm getting charged more than I was quote and I cannot cancel because it's past 30 days. Therefore I had to pay a $200 deactivation fee for service I had 2 months. I now have cable service and phone that is 4x faster for the same cost. CenturyLink hides costs from you and codes their bills in unethical ways.

I signed up for a 2 year agreement for internet service from CenturyLink. I was quoted a price of $29.99/month for the service. I take notes of my phone calls so I am sure that was the quoted price. Unfortunately, I have been charged $39.99/month. The representative from the billing department said that I was wrong and there is nothing he could do. I asked if I could get a discount to purchase the modem because of their error. The answer was no. I asked to speak to a supervisor and was told that I could not, they don't take calls. I asked if I could submit my concern any other way to have a supervisor contact me. Again the answer was, no. So in the CenturyLink billing department if you have concerns there is no one else to address the concerns other than the person answering the phone. I have been a long time customer with CenturyLink, but as soon as my contract is fulfilled that will be changing.

I cannot describe how absolutely ** this service has been since I have gotten it. I get told REPEATEDLY that they are seeing 40 Mbps to my modem (all I have is internet). Well, when I wireless speed test (using several different tests) I see a whopping 18 mbps which is FAR less than I pay for. So today I used a Ethernet wired to my TV for a test. Guess what? 18 mbps! And when I call, I get hung up on, treated poorly, by people that can't even spell worth a damn (literally have a screenshot showing that "You will receive in three business days for the devolution"... Exactly what in the ** does that even mean??! I've been charged for equipment I have returned and that is a hours long fight in itself.

The phone wire was sticking out of the ground when my lawn service cut it with their lawn mower. It took CenturyLink SIX DAYS to come out and repair it. The repair took 20-30 minutes. I was without phone and internet service for the 6 days. I was told I would get a credit on my account but I did not get it.

I have been a CenturyLink internet customer since 2009. My internet speed has been very slow, when I started online classes it became very difficulty (in 2016) because of why I called Customer Service and Technical Support team several times in November and December of 2016 and I was told to wait until the fiber optic service starts in the beginning of 2017.

After my husband died and I transferred TV service to my name I started getting outrageous bills ranging in the over $250 range for the same service as I had for over 3 years. I spent at least 1 1/2 hours on the phone getting explanations and then adjustments which I thought would settle the matter. The next month nothing changed and there was no record of my previous conversation and they again proceeded to do adjustments and the next month the same thing occurred. I finally decided to discontinue service but was assisted by another representative that assured me that everything will be straightened out so I gave them another chance. I planned to spend the summer in Minnesota and requested service be put on hold until my return and that I would continue service again. I was assured that service will be turned off and no further charges will accrue until I start service again.

I have been with CenturyLink from the time they bought up Infinet. At first they seemed to get things done very prompt and were good about repairs and correcting the issues on a timely manner. I live in Ohio in a small town south of Greenville, Ohio. This past year has been the worst internet service I have ever saw. I was paying for 10meg service and found I was only receiving 3.5 meg and called internet repair. They convinced me to upgrade my package to 40 meg, so I did. Since that day I have had nothing but problems excuse after excuse why I am not getting 40 meg. I'm lucky to get an average of 20 meg. I called internet support. They told me a repairman had to come to my home. I thought problem will be resolved. He never showed up... I called raising Cain about their poor customer relations. Keep in mind I am missing work waiting for them to show up losing my days pay. I think the guy did come the second day.

I lost several days of work, because the installation tech never showed and never called. I have a privacy gate and explained that I had to be present to let the tech on the property, but they were still a no-show for several days. Customer service is nonexistent; they will either not answer your questions, get loud, or hang-up on you. The managers are also incompetent. I canceled and returned the box before it was installed, but continue to receive bills every month. I had to spend additional time calling every month and speaking with managers, who reassured me that it will be corrected and I will never be billed. I still continue to receive monthly bills for nonexistent charges they made up.

Saw an ad for $29.95 internet if you sign up online. Due to tech issues on their site (they said), I had to call in. To condense the story, after an hour on the phone, that $29.95 turned into $70.00. This company should be ashamed running an ad such as this to get customers. If they want to get more customers, they should try honoring their ads!!! And I gave them 1 star simply because I was not allowed to give less.

If you choose CenturyLink over other providers based on what they tell you about your rate, it fluctuates greatly no matter what the Customer Service rep tells you. My advise is to write down each time you call about your bill, the name of the CS person, time and date of the call and the rate you were promised. You can ask for what you were told in writing but you will never receive any written confirmation. Now, each time you call, bring to their attention the name of the person you spoke with, the rate promised, for what period of time that rate will continue. You will find that this will become almost a full time job. So if you go with CenturyLink it is easier to manage if you are retired and have an abundance of time you can devote to time spent on the phone. The lip drive from Customer Service is great but that's where it ends. Good Luck.

I don't even know how to begin this review! We are with CenturyLink for our Internet because we have no other options. Every year when it's Fall or Spring and the ground thaws, our internet cuts off and/or our speed goes way down and becomes almost unusable. After years and years having technicians come over and fixing things just temporarily, they finally told us they would dig up the cable and replace it because there might be a break somewhere. It has been 3 weeks and multiple calls to the Area Plant Supervisor (who told me twice he would send a tech over to our house to make a temporary connection until the real crew comes over to dig) so that we can get good service. The techs never showed up, twice! Now the supervisor does not even return my calls or emails when I try to reach him for answers and or reschedule something.

I've been with CenturyLink for many years, but when I tried to change services, I was on the phone for hours being moved around between billing & customer service & technical support. I was trying to port my phone number back to them and I was directly lied to when billing said it was done - I even asked them to confirm this, and they said yes. I found out the next day that it wasn't done. Later, in customer service, I was having questions. Being polite, I got transferred to a supervisor and through the discussion she hung up on me. And no, it wasn't a dropped call. It's too bad they are a monopoly as the only player for copper land lines and don't care about their customers.

CenturyLink customer service SUCKS!!! Every time I try to block a telemarketer, I get a runaround and I get transferred to someone in the Philippines or other offshore location. I ask to be transferred to a stateside rep. By the time I get connected, the rep can't help me and I need to call a different number. This is total BS!!! How hard is it to block a number? The directions on the web page is totally incorrect. I wish CenturyLink would get their act together. They are losing customers with this crappy service. Just today, 4/24/17, I have spent over 2 hours and the issue still exists.

Absolutely the worst service provider ever! I won't even start on what is wrong. The fact that I called them 7 times and have been transferred from one representative to another numerous times, including supervisors, that could not help me with the issue they caused in the very first plays should say enough! It's either there is no system or people just don't know how to do their job. If changing name on the account is so difficult that I have to spend 2 days on the phone, what happens when you have a bigger problem? Horrible! I wish there was more competition in the market for the people to at least pretend that they care!

My service goes out every day. Three of their techies came out, and each said CenturyLink has bad wiring in the area. Nothing wrong with the wiring in my house, but Century's wiring in the streets is bad. When I call after being fed up with outages, they say take yet another day off work to wait for another techie. I tell them 3 already came, stating the problem is their wiring in the street, and I am told it does not matter, every call requires that I wait at home for them to have the same answer, and not fix the problem. The techies say Century does not want to pay for fixing their bad wiring. Just keep putting customers off. When my contract expires, it is adios to this pathetic company.

I decided around Christmas time that I would finally get internet. I own a small business, so used the internet there and did not need it at home. Having looked up the info, it appeared that I would be calling the actual company. I had NO idea that CenturyLink used third party sales and that, at least in my case, I was not actually talking to a real CenturyLink customer service. The pressure to add Cable TV and Home Security, Phone Service, and Internet with all the bells and whistles was so intense, I had to hang up the phone. The sales person would not take NO for an answer - even trying scare tactics.

The worst internet provider I ever had. To get a connection I had to call them 3 times. They said they placed my order and on the installation day no one appeared. When I called back, they said they could see an order. I had reschedule and wait without internet for a week. They did 3 hard inquiries on my credit report for one account. I had to escalate to management to get it resolved. Worst service ever. If you want to have peace of mind, go for another provider.

I have had CenturyLink for a year now. $66 per month for phone and internet locked in for 5 years, They Said. First bill over $250. I thought it was for installation and paid it. Second month $108. I called. The girl said that was way high. "You can get phone, internet and TV for that" she said and cut the bill back to $66. Turns out $108 of the first bill was for service and the rest for installation. I never got that back.

I moved to an area only serviced by CenturyLink. I called CenturyLink to add a line for my extra room in the barn. They told me that I would be charged $55.00 per month for my home and barn wifi, and never mentioned about installation fee. So they sent a person to laid down the line and put a phone line in the barn room and left without any router when I was busy with my twins. Then my bill came $389.00. I called them to discuss about it, and they said, "That's legitimate charge, and you will also be charged monthly $88.00 with one year contract." I was frustrated with the charge and one year term, then they hang up the phone. I called them 4 times and they kept on hanging up. I gave it up and ordered CenturyLink router, and the WIFI still does not work but my bills keep on coming. Worst of all my home WIFI keeps on and off. If I have a choice I would never choose CenturyLink.

We own a business here in Walden, Colorado and my parents are moving into an apartment on Main Street. They called to get TV, internet, and a landline phone. They were told there are no providers in Walden. So we called again because we were sure it was a mistake. I was told that Walden, Colorado 80480 is maxed out on services. They cannot provide any more customers in our area with service. Who do we need to speak to, to get more service provided? She said we can add more internet to our business but not a residential.

I have been with CenturyLink for as long as I can remember. I recently moved into my own place and was ready to have internet. I was able to accept the usual 2 week long wait that CenturyLink requires all customers before they can receive internet. However, when they got to my apartment they could not install because some wire was missing. We asked them what wire it was and the installation man didn't tell us. He told us it was the apartment complex's managers job. So I went to tell my manager what happened and simply asked to talk to the installation man so he could figure out what wire it was and how to go about getting it installed.

Why are they still in business? Don't you ever consider to be their customer. I have been their customer for 10 years because I simply don't have a choice on the internet company in the area I own the house. There is always some issue with the bill, rarely I receive consistent bill that I can understand clearly. Always have to call to clarify and take care of some extra charges which magically can be fixed after intervention! How unprofessional is that. Recently I've been talked into a bundle deal with Directv, never once I received a bill for same amount I thought I agreed on. Needless to say integrity of this company is below one star, unfortunately there is no option to just give them negative. Once my contract is up, after long 10 years I'm saying goodbye to the house internet and will completely rely on my unlimited data from my phone. I gave so many chances to CenturyLink but I have enough with their unprofessional approach.

When I signed up for internet services with CenturyLink, I was told that I can pay $34.95 per month using autopay after I opened an account online. They provided the wrong apartment number for my address, so I had to have the box shipped to my mother's house instead. I contacted them for technical support and was transferred to multiple departments. I tried paying my bill online but didn't have an account number available, despite repeatedly asking for one. They turned off my services and I had to pay $400.00 to turn on the internet. The representative was going to charge a fee, and I threatened to terminate my contract for their inconvenience, so I paid the balance.

Unfortunately I rely on CenturyLink because I don't have another option in my area. I can only say don't get services with them if you can avoid it. I have had numerous problems with them, from CenturyLink attempting to sell services that are not available in my area, over outsourced TechSupport agents point blank lying, telling me our lines are being optimized that's why my connection is intermittent or goes down, to an agent from the billing department having an attitude and asking me to verify employment. Since when does my place of work is part of verifying my account that I have with them since 2010. These people are simply awful in every way.

Paid my bill and one week later they shut off my internet stating my account number was not found for billing or something like that. I was never notified at the time of payment or after payment. I received an email receipt thanking me for my payment, yet my payment never went through. I was never notified of the "bad" $88 payment.

I've had CenturyLink for over 2 yrs. My internet went out. I called them to get the issue fixed at that time. I was told that a technician would come out the next day to fix the problem. Well they never came. I called again and was told that they would resend the technician. Guess what. They never came again. So here it is. Easter eve. I call very upset because my internet is still not working. They told me that they would send a tech out the same day. Never showed so I call for the 5th time and was told that my order was cancelled. Wow! But they said they could fix the problem over the phone. Put me on hold for 47 mins. Then finally gets back on the phone and got the nerve to say they would have to send a tech out. LOL. I am so pissed off at the time.

Do not use this company if you have a choice. CenturyLink was only available service in our area. They called me to offer more service for less after I had been an internet customer for many years. Quoted me a price but then when I received my bill it was almost double what they told me it would be. Got the run around when I called to ask questions. We moved out of state in January of 2017. I was very happy to discontinue service. I paid a $200 fee for terminating my service, which I was never informed of when I signed up. I sent the modem back on Jan 30th, 2017 with a prepaid label. Today, 4-15-2017, I received a bill for over $100 for "unreturned equipment". They can't be serious. Very poor customer service.

I recently moved from MN to WI and called a week before I moved to transfer service to my new address. Even though I only moved 30 minutes across the border, CenturyLink had to transfer me twice to get to the right person. Apparently they split their service right down the USA and WI is on the east. After 45 minutes on the phone they said service was all set up for my move in date of 4/14. Shockingly, my internet did not work on 4/14. When I called, I was transferred to 4 different people and was eventually told that they had a glitch and service could not be installed until 4/18. I was never informed of this change. I had to cancel my DIRECTV installation on 4/15 because it requires internet.

Their website says to go to my account to get data usage for the internet (note - they are several levels of data usage service). I went to my account and nothing. I then did a chat with customer service. They wanted to tell me the usage - I wanted them to tell me where to go. They didn't know. So they transferred me to internet service. After a while, the person said that this feature wasn't available yet. I asked them to take a complaint on the service - and they would not do it. So called customer service to make a complaint. The person had listening problems - I wanted to report a website error - he repeatedly said I should go to my account. And when I asked to be transferred to a supervisor, he hung up on me.

We are very disappointed with our connection speed with CenturyLink. It was terrible and always being interrupted. The billing service through the email was also hit and miss. They would charge additional fees if we were late even though we did not receive a billing notice. They told us that they always sent a billing notice through the email on account. Totally false!! We decided to change internet providers and have nothing but problems.

I moved into a very rural area and my only option where I live is CenturyLink. You would think that them being the only option they would want to keep their customers happy or supply good service. HA. THAT IS A LAUGH. I have been with them for 3 yrs now and if there was another choice I would of dumped them long ago. As of right now no internet for 2 weeks. Only answer their tech department knows is what a screen tells them. "Oh it will be resolved by 3 pm. We are so sorry." 3 pm comes around. NOPE. Nothing. It is pushed to the next day. "Oh wait. If it's Saturday you won't see crap till maybe Monday."

Over the past three months I have been working with CenturyLink in the attempt to resolve a billing dispute related to the cancellation of Prism TV. As of today my internet service is disconnected as a result of their inability to rectify their own internal billing combined with customer service practices I would qualify as borderline fraudulent. To be quite specific, today alone I invested over 6 hours speaking with CenturyLink customer service Representatives. Out of the 8 I encountered two were willing to provide badge numbers. Their response is varied but were composed of either a) being totally unable to help me b) being totally unwilling to help me or c) telling me that the problem was fixed without ever correcting anything. The other three Representatives simply put me on indefinite hold. In each case I waited over an hour for them to return and in all three cases they never did.

I was calling to pay my bill in March and was told the acct had been closed; I gave my debit card info to pay it. I was then put through to New Accts! I was so upset and tried to explain that I just had an acct but was told I had to pay all new charges for new acct! I did and then was told it would be $33 a month. Fast forward to Apr. 4th and I was told my bank acct was overdrawn! On inquiry was notified of CenturyLink taking $142.60 out (for my bill of $33).

Had CL internet service, moved put account on vacation, all good. I was very happy. Started referring my clients to CenturyLink, loved them. Fast forward, starting new sales job pt, moved into new place, contact CL ask for the service to resume at new address. Told I'd have to wait but I was totally cool with that. I had my own modem so I didn't need much. Came home last Monday night, tech left postcard about service (why were you in my place and who let you in) and I was freaking thrilled, finally I had the internet and I could try to make some money and get back on track. But my modem had a menacing red light instead of all green, what the heck?

I signed on with CenturyLink. I was promised 1st year at 63.** a month for internet, TV, then 2nd year it would go up to 83.** for same service. 1st year. It took 5 months, tons of time on the phone, repeated requests over and over to honor the special I was offered. Finally 5 months into service, after contacting BBB and head of CenturyLink, my bill was correct. Fast forward begin 2nd year. After 3 weeks of phone calls I was told they could not honor the special they told me I would have and my bill was steady of 100.00 + every month. I paid it, and focused on end of 2nd year to get rid of them.

Don't get CenturyLink unless you enjoy having your dreams haunted and being to sent to collections when you would be VERY happy receiving and paying your bill instead. Took 3 years for collections to let me know "my" bill has not been paid. YOU HAVE ANY IDEA WHAT THAT DID TO MY CREDIT??? Reception is like over the top bad as well, just a heads up. Suitable for emails not streaming.

Horrible customer service. I have been without home internet for two weeks. I called, and had a scheduled appointment a week out. When the serviceman didn't show up on time, I called and was reassured that he would be there. Around 6 pm, when I called again, they reassured me they would come the following day (Saturday). Another day lost waiting for them to show up. Today is Monday and I still don't have internet.

We were living in a home when two salespeople from Century Link came by to offer service to us, though we were planning on moving sometime in the relatively near future. We mentioned that and asked about cancellation if we were to move out of the area. The salespeople told us that if Century Link is available in the area, they would expect us to keep our contract, but if not, no problem, we could cancel. So we signed up. When we moved, we decided to move into an apartment. This apartment charges us a media fee for internet/TV that they supply. We could not choose Century Link, so I tried to cancel with them, explaining this. Instead of giving good customer service, they informed me that I had to honor the contract. Now, every month I'm fuming as I pay my Century Link bill for essentially nothing more than air, in addition to the media package at my apartment. Don't sign up with Century Link. They do not take care of their customers.

If there is less than one star I would give it to them. I've been a customer with CenturyLink over 5 years. We always have trouble with connection. Also, the charge we pay them or the bill we get from them are not the same price when you call them and place the order. I keep calling and trying to fix it, and they disconnect the phone or say, "Sorry, we will fix it," but then no change. We pay 120 a month for a phone line and a 2.5 MBPS speed!!! I called to cancel, they said, "We will make it for 80 plus tax," I was like, "OK." Now I just got the bill and it's freaking $224.41. I just hope to see this company go down and close up. AGAIN, BAD CUSTOMER SERVICE, NO GOOD CONNECTION, AND OVERCHARGES FOR NOTHING!!

Moving out of state and since I'm moving out of state and they can't provide me with internet service, they are going to charge 260 dollars to break the so called contract. When I signed up the sales person said, "There will be no fees if you move" and "We can't provide service." This company has so many negative reviews against it with the BBB, Google and ConsumerAffairs, they should be looking at getting new and trustworthy leadership in place. My bad for not doing research on the company before signing up. Not an integrity company.

CenturyLink sent me an automated notice that they were going to upgrade my service and my modem "may" be incompatible. I called and asked them to check. They would not check and never even figured out what modem I had, they just wanted to send me their crappy modem. They said it was required or my internet would not work after March 24. I never received the modem. I have now been on-line with support and have elevated the issue-they can't even answer the question whether they are going to send me a modem or not. This is the worst company on the planet. Zero customer service. Find any other possible option for service. CenturyLink is the worst possible option.

WOW... I canceled my service with them 18 months ago, after more than 10 years of prior service. This coming from a combination of technical problems and related poor customer service on the phone attempting to resolve those technical issues... When they refused to cancel with ease, all while continuing to bill me into the trailing month for continued service, I said “fine, ** about it then.” I told them I was already hooked up to Comcast at that point so “do whatever rocks your dysfunctional boat, take 10 years about it you'd like, what do I care...”

Unfortunately, we do not have another phone company in Valley City, ND, so I have had CenturyLink for more than 20 years. It is terrible, and my bad experiences with this company would take up much more than my allotted 50,000 characters. I will just focus on a few of them. A few years ago I suddenly found I had no phone service - and no Internet, since I had dial-up. CenturyLink told me to plug the phone in to the box outside to find out if it was my problem (inside the house) or theirs. However, they had never replaced my old box with a new one into which a phone could be plugged, which they should have done ten years before.

I received an email stating that my account was past due. I had gone into a local office soon after and the representative there said that it's not showing past due and the payment wasn't due till later in the month, at that time I decided to make a payment on that billing since I was already there. A week or so later I get another past due notice. This time I called the customer service number and after being on hold for 8 minutes when the line picked up and hung up. I called right back and this time I was on hold for a little over 10 minutes and the same disconnect happened. I still do not know why I receiving past due notices.

This company is unbelievable. They blatantly lie to get you to sign up for their inadequate service. I chatted with a rep to verify no termination fees before signing up but today when I went to cancel (due to the worst internet service I've had since dial up) they inform me of an early termination fee. Their customer service is a joke. How long do you think you can operate a business, CenturyLink, by running off of termination fees?? I will post this on every social media outlet as well as filing a local formal complaint.

Centurylink has unfair billing practices. My credit card date expired without my knowledge. I am on auto billing with CenturyLink. They never informed me that my credit date had expired. I am also on paperless billing with CenturyLink. After 4 months CenturyLink sent me a notice that my billing was overdue with four months of late charges. I believe this is an intentional scam to collect the late charges. The customer service people told me that they had sent me notices and my billing. I received nothing from them until the 4th month and I got an overdue notice. Just a friendly reminder, run away from CenturyLink. Do not do business with them. As soon as I have another option they will be history. You have been warned.

My account was deactivated by CenturyLink, not myself, on 3/30/17. I began calling for support at 9:10 pm when this happened. I was told to call back during business hours, as my account was deactivated and they cannot assist me. This call lasted 24 minutes. I called the next day, spoke to 4 different people, for 1 hour and twenty-eight minutes. They acknowledged that it was their error, and a service technician would be at my home at 8 a.m. on 4/1/17 to resolve this. They were issuing me a $40 credit for the inconvenience, and upgrading my speed to 200 from whatever it was previously. No one showed up, I called AGAIN, on 4/1/17, for another 26 minute phone call, only to be told that the "finance" dept did not issue a work order, my account is deactivated, and they cannot assist me. I need to call back on Monday to get this resolved. Still no service.

Switched to save money. They told me THE lowest package would be 14.95 plus 9.95 for router unless I had a router then it would be &14.95 a month. I had a CenturyLink ROUTER so I sent the new one back. They also said I would get a CenturyLink gift card I could use for ANYTHING even to pay on my bill. LIES! My first bill was 70.20?? The next bill I got was 33.50. I called. They didn't have the router in the system so I made her check and yup they received it the Feb 27. It was now March 18.

I've been having pricing issues for over 4 months now. I was supposedly under promotion. Next thing you know I get a bill of 115.82 dollars. I called and complained about the issue. 40 minutes into the call they supposedly resolved the issue, for that month supposedly. I called to reassure the situation and they all said everything was resolved. I get a bill today saying I owe $74.88. I even waited just a month in case it was a mistake on the pricing, but nope I was wrong.

When I signed up with CenturyLink they presented me with a lower cost with a contract or a higher cost without. I chose a higher monthly cost because I didn't want a contract. I never signed a contract. Nowhere on the order confirmation does it say anything about a contract. When I went to cancel after their service was terrible, they claim I'm on a contract and have to pay a termination fee. I asked them to show me the contract with my signature and they said it was a verbal agreement. I asked them why the order confirmation didn't say anything about a contract and they said that the single line in my bill that said "month X of 12 month term" was the only proof they had. In general, they are a deceptive company in many ways and their service isn't great to begin with. I cannot stress enough how awful they are. If there was more telecom competition in the area, I never would've gone with them in the first place.

CenturyLink has limited resources to install internet. It takes weeks to schedule installation. During installation, it takes several hours for the technician to install (while Spectrum only took a day to schedule next-day installation and 30 minutes to install). Once the internet is up and running, it has a lot of downtime specially at night.

There is nothing worse than opening an account with a company, ordering service for a specified speed and them turning up service 5 days late (and they still arrived 30 minutes after the scheduled time). The one thing that chaps my hide most about all this... I ordered the 60Mbps package and never got anywhere close to the package speed. I was getting anywhere from 8-18Mbps max. Their response, it's up to 60Mbps, not a guaranteed 60Mbps. Are you serious? It's no wonder the Arizona state attorney is suing on the grounds of fraud. I hope Colorado follows suit. I happily discontinued my service after 2 days to switch back to Comcast. Still awaiting my return slip, btw. I know from the thousands of complaints here and from the BBB (congrats on the downgrade to C+), that I will need delivery confirmation of the equipment. Don't want to be charged $300+ because the employees are too lazy or too stupid to log the return of the equipment.

We signed my husband's account up for auto billing at CenturyLink. He has had a stroke so we thought it would help. He received the bill calls me telling me there is no due date for him to enter in the checkbook log. I was sure he was mistaken so when I got time at the bill and I also could not find a due date. I called CenturyLink and asked where to find due date, was told it was 18 days after the bill cut date so I asked where I find that date. They told me it was the little date on the top of page one of bill statement. That it will be between the 10th-15th of the month as to when it is pulled from our account. I explained his bill needs a due date so we can due his budget. I was told just budget for the 10th.

CenturyLink and prism TV are a fraudulent lying company. They are the worst tv provider in history. I was quoted a combined price for both tv and internet services which was a good enough deal to cancel DirecTV... Turns out prism / CenturyLink lied. The bill was more. I had to call in every month and try to adjust it. Each call lasted over an hour because they just kept switching me to someone else. Thursday I spoke to someone who finally agreed and gave me a confirmation # and everything so I paid them the corrected amounts for the months I owed. I received an email confirming it.

STAY AWAY FROM THIS LOUSY AND EXPENSIVE COMPANY. Salespeople fail to give the TRUE costs of getting anything from this company installed. Received billing of $225.95 barely a month in, and last billing was not over month and a half for $365.82. Turning them in to the FCC and NOW I read all sorts of bad feedback for this company. They are not to be trusted, and they sent a mail back sticker so we can send back the modem. I want to take the modem to one of their offices so I can get a receipt showing I DID RETURN IT. I DON'T TRUST THIS COMPANY AT ALL!

For my education I heavily use online videos for lectures. Throughout the day I will get lag spikes upwards of 1000 ms. It makes it literally impossible to load even a 2 minute video. Secondly, I own a record label in Utah, and we upload albums to iTunes/Spotify/etc. I simply cannot upload albums from my home because I get upload speeds between 80/120 kb/s (!) which is on par with dial-up speeds. What a joke of an ISP. PLEASE do not give this company your money if you are anywhere in Utah. They have told me that my speeds are their "highest" package, which is absolutely laughable. This shows CenturyLink has a singular priority for profit over ANY type of real increase in infrastructure spending.

Worst service. I had use this company for over three years. Please, be aware that even when your contract with them has ended they will charge you for disconnection of the service with them. The service is bad, and the customer service if any is the worst. Please, DO NOT USE THIS COMPANY.

When we transferred services to our new home, we told CenturyLink Prism that we wanted to have our services transferred to our new home by a specific date and gave them a date that we would be able to arrange to have someone there. The service technician showed up at our new home before we were even able to get the keys. A box for their services was installed and our service at our old home was disconnected. We went for one week with no TV, no internet... quite boring!!! When we finally moved into our new home, we again had not service. Every time I called customer service I would get some BS story that the remainder of the installation was scheduled to be completed October 26, 2016 (A month after we moved into our new home). I explained the situation above to 4 people and each one acted like they understood on the phone but still no service.

Was surprised at all of the others out there who are experiencing problems with their phone and internet service. We have been a customer of many years, and continue to see what is a decline in the quality of service. More recently I see where CenturyLink staff delight in putting one on hold or transferring calls, only to see the call dropped. I have wasted a lot of time trying to call in, only to give up in frustration. Not a single person ever has the same answer. I wanted to verify cancellation of my web host account, which I was under contract for a term of three years. Still haven't got that accomplished, after about an hour on hold and transfer antics.

I signed up for a two year period for $43/month. Price has doubled after 18M. Customer service is no help. They state a refund will be issued but nothing changes. I am looking for a different carrier but will get it in writing as these companies tend to talk like Donny Trump. Say one thing then do another. MY RECOMMENDATION IS TO STAY AWAY FROM CENTURYLINK. Not Trustworthy.

Have been a Qwest phone and then Centurylink phone customer for 13 years. I just spent 4 months dealing with Century Link regarding my phone service which I asked to be changed to voicemail anywhere only in Nov 2016 but they didn't set up the voicemail system. Then in January 2017, after realizing it was not set up, I called and they did set it up but they, for some strange reason had changed my billing address so I didn't get invoices (I was out of town and getting mail forwarded to didn't realize). Then they starting charging me for full phone service backdating to Nov. Finally today after speaking with 3 different people for over an hour, it has been sorted out but I canceled all service because I have ZERO faith that they can get it right. If you have any other choice besides them, go there. STAY AWAY from Century Link.

This is by far one of the worst companies I have dealt with. The TV service freezes all the time, service techs come and fixed nothing on 4 or more times. You can't watch TV in HD and record in HD at the same time. Internet is so slow, and when I cancelled my account I was due a credit and got a bill instead 2 months later for service in my home I was not even receiving. I didn't even have their equipment anymore, I had sent it all back in a box they sent me with their label on it! No matter what they quote you on the phone the bill will ALWAYS be higher and then they tell you "well we can't honor what a sales representative tells you." RUN! Do not use this company.

I had a business internet/phone service w/ CenturyLink. Not exaggerating, every I mean every single time I called they told me one thing and did another. The prices I was given never reflected on the bills. They never had records of me calling, they told me early termination of my contract would be $200 but for every month I had the services they would deduct $20. When I terminated my services early they said there was no such thing that I owed a $300 early termination fee. I paid it just to end my service with them. Then they said they never received the equipment back. I had to literally beg them to get a shipping label because we need to use the one they send to us. I asked if I could just return it to a store and I couldn't do that either. After many calls and time wasted my services were terminated.

Unfortunately there are only 2 Internet Providers in my area. Spectrum and CenturyLink. I was offered a $19.95 for 10k mgb PROMO and my first bill is for $101.15. I took my bill to the nearest store on Saturday and I was told that I was set up wrong that should be in # 10 (whatever that means). She went on to write on my bill that I should not be paying more than $45.00 plus tax a month. How could my bill be $101.15?

I had given CenturyLink another chance after 10 years thinking maybe they had made the effort to satisfy consumers. I was sadly mistaken and paying the price, again. Several years ago I had moved to a new location and did not need the internet, I cancelled my CenturyLink subscription, and a representative came and picked up the equipment. A couple of months later I got a bill for $327.00 of un-returned equipment fee. After spending countless hours on the phone trying to get the fees cleared up, it showed up on my credit report and there it stayed for 7 years. Now, once again I cancelled my subscription because of poor service and connection problems and I was sent a bill for un-returned equipment that I sent back to them immediately. After calling CenturyLink on countless lunch hours I still do not have an answer. Please, please, please do not use CenturyLink. They are so bad.

My family has been Centurylink customers for several years. We had both internet and phone service through them. Even though we paid for high speed internet, on several speed tests we never reached over a 2.8 speed. We had made several calls to customer service and each person had a different answer, so we were forced to accept the service that we had. Where we live there were not many service providers at the time we moved there, so that is why we were stuck with Centurylink. Now that the city has grown, more providers have come available. So we decided to change providers due to the high cost, poor performance and poor customer service that we were receiving from Centurylink.

I have internet and telephone services with CenturyLink. I have been a customer for about 20 years, so they have given me a Customer Loyalty Discount Offer every year. It expired in March 2017, so I called CenturyLink to see what, if any discounts they would offer me. I had been paying $78.81 for 12 months in 2016. I called in March 2017 after my discount expired, and I was told by a CenturyLink employee named John from Illinois that he would increase my internet speed and give me a discount. He gave me the order #**. John told me the amount would be $56.41 the first month and then the cost would drop to $43.94 a month after that for 12 months.

Internet service has been extremely slow. They promise up to 12mbps but I only got 6mbs. Then when I call up to find out how to get better speed they quote me an upgrade of a monthly charge of $34. I said ok. Then I get the email confirming my order and they have my monthly charge at $75 and another $9 rental fee for the modem. I then call up customer service again and the man says he can't help me. "Sorry but that is the price". I said, no way, I was told specifically the price to upgrade was $34 and I would never be able to afford the $75. He's like "sorry I can't help you". I tell him that is completely illegal and fraud to quote me one price and then charge me more than double. That's FRAUD! I eventually then ask to speak to the manager. I get bumped up to speak with one of the supervisors who then did fix my bill to the $34. At least that is what he says.

The price is exaggerated. I have been charged for more than a year for a phone that does not work but according to them I have to take to have internet. From a plan of 35 dollars they charge me 85 dollars a month for exaggerated "charges" that are invented. This company is ridiculous. They abused me because where I live there are only two internet companies. And one is worse than the other. And needless to say that the internet goes daily, you have to turn off the router and turn it back on. And if you call to have them fixed if you drop the internet, they charge you for that service. I do not recommend it to anyone.

I had to have call forwarding added due to the home phone line being down. Today the repairs were made. A squirrel chewed through an outside phone line. I called to remove the call forwarding since the repairs were made and get any reimbursement for the charges since the problem was outside of my obligations. I have to say the customer service is HORRIBLE!!!! I called on my cell to remove the call forwarding. After spending 20 min on the phone and after being transferred 7 different times having to explain to each transfer the reason for my call plus all they needed to get me verified who I am each time, I got disconnected while on hold. I called back on the home line and it was the same old same old. I was transferred 3 more times explaining each time again till I finally got someone that could actually correct the issue.

For such a large company, they have an unbelievably flawed customer service system. The second you want to cancel, be prepared to be jerked around for half a day to most likely get nowhere. If I am charged for anything at the end of this I will be dealing with canceling in on the credit card side. I will never do business with Centurylink. I have never given a business a negative review but this whole thing has been ridiculous.

If I could give a minus star I would. Their customer service is terrible. When you call in, if you can talk to someone who can give you an answer, you are lucky. Otherwise they will transfer you until you are hung up on. The customer service by phone and their techs do not give you the same information, which has cost me hundreds of dollars in their mistakes because they will never give you your money back. I moved and they send a bill to my old address, even though I was set up for automatic payment withdrawal.

My experience with CenturyLink is mercifully coming to an end. After having continuing issues with failing modems and phone line problems, I am once and for all jettisoning this deeply unsatisfying service. I have paid for upgraded speed for years that never lived up to the hype. The price has slowly climbed and is well beyond what a cable connection costs for the same speed, which, by the way is like dial-up. I would never recommend this service to anyone who relies on the internet to accomplish important tasks. Sad.

February 28th, 2017 was a year that I had been with CenturyLink. They originally told me that I would not be in a contract. When I called to cancel was when I was told about the contract. December 26, 2016 I called CenturyLink to get another cable box. It went downhill from there. I have spent way too many hours talking to them trying to straighten out the fact that I wanted an additional box not technical support. I never received the box although they tried to charge me for it and a tech coming out to connect the box I never received. On March 1 I cancelled the cable and asked for wifi to be increased from 10 to 40.

CenturyLink has the worst customer service ever. And we always have slower speed than what we're paying for. Also they won't let you change your due date. We get paid the last day of every month. But if we don't pay by the 25th they will disconnect our internet. They say it's impossible to change the due date. Honestly only still with them because where I live they are the cheapest.

I have had internet service since last year with CenturyLink and it has been the slowest performing internet I have had since the days of dial up. They boast "high speed" access and advertise as high speed service with 6.0 MPS. If you call to complain, the people you speak with have such a foreign accent that you can barely understand them. The internet service they offer, IN MY OPINION, is a scam and not worth the time to even place a call to these people. It is the worst ever and when I make my last payment to them, here is what they should do. Take the money, look at the money, feel of the money, take a vacation with the money and most of all enjoy the money because it will be the last ** money you will EVER receive from me!

BEWARE of CenturyLink automatic withdrawal practices. I cancelled them over 3 months ago and only had them for 2 months because they lie. They quoted me a monthly price then charged me triple on 2 bills. I ended everything with them. I sent back all my equipment and they even sent me a $8 credit check for overpaying. Now over 3 months after cancelling and being done with them they take $339.44 out of my checking account. For NO REASON. I call them they say there is nothing they can do and to dispute it with my bank because it was taken out as a ACH/Check from my account and they can only credit back for debit or credit card payments. HELLO. Why are you taking anything out in the first place from my account?

In the 7 years I have had CenturyLink in my business and the 5 years I had them at my home has been near constant wrong billing problems. Each time we work to resolve issues has taken literally hours and multiple phone calls. I would estimate about half of our conversations have resulted in my call being dropped (hung up on?). They have cost us a lot of money in wrong bills and manpower trying to resolve issues. There are no words to describe the amount of frustration I have for this company. We have discontinued business with CL and still continue to be billed continued. How can I be rid of them??

I've had issue after issue with CenturyLink. I wasn't able to add DirecTV, because they claimed I already have it (Ridiculous). They never complete their orders. I upgraded, and they didn't complete the work - I had to escalate to get the speed they were already charging me for. Then the modem didn't work after only 2 months, and they tried to charge me for replacing it. I had to dispute that. And then when I ultimately downgraded, they did not change my bill. When I got someone on the phone, she was slow and couldn't fix the issue. First she had to "chat" with another department which took forever, and ultimately she still didn't fix the issue, she had to issue another order to fix it. I still don't even know whether it is resolved, I have to wait and see and probably call back again. Dealing with Centurylink is ridiculous!

This company sucks. They over charge. They say one thing and do another. It's not right. I have called and called trying to get a reason behind why my bill was so high never did get a answer from this place. So I have canceled CenturyLink. Was not happy with this company at all. This company over charges the consumers. Bad Business. Don't deal with this company at all.

Discontinuing service as this company is the absolute worst for customer service. I have spent at least five hours on the phone with them over four days trying to get an operator intercept set up so that when people call my parents' old CenturyLink phone number they will be directed to their new Frontier phone number. Every time I think I have someone who will do what is needed they put me on hold and suddenly I am transferred to a new person who has no idea what has happened and we start all over again.

I have been with CenturyLink for 6 years. Since they were Qwest. I can usually call and get the price I want and the speed I want by asking for the Customer Retention Department. That happened this last time but it required a tech come out to upgrade my speed. They cannot get a tech to me for a whole month. For a 5 minute or less visit to check my modem. Completely ** service. I would use anyone else if they didn't suck so much in my area.

Every time you try to transfer your service you have to cancel the first service and start a whole new account with them. We transfer the service, they started the new service, which it was horrible. But never cancelled the old service. Called them 4 times, chatted with them 3 times, they said we escalated the issue and will be solved. After 3 months, the service still active and we are still being charged. If we don't pay it will go to collections, we really don't know what to do, and how to get out of this.

Where is the option to offer a fraction of a star? I have dealt with many service oriented companies through the years. Most were pleasant experiences. Other had issues but for the most part, they managed to resolve them. CenturyLink however, is a company that obviously has no concern with consumer satisfaction. I'll spare you the details but all I wanted to do was port a phone number to my current address, a task which I was told would be very simple and quick.

Spent the entire day waiting for installation of internet and TV. I was willing to abandon Comcast after many years due to their lackluster service - but after being stood up, maybe not. I also called 3 times to confirm they were coming on the very day, was told yes, they never showed. When I called the 4th time at the end of the day, no one could find an answer, and despite lots of apologies, couldn't even reschedule me quickly in deference to my schedule. Oh no. So, I'll stay with Comcast. The devil you know, yes? CenturyLink is not ready for prime time.

When agreed to a "verbal contract", they offered prism TV and internet services for 12 months for $60 a month, I even saved the flier. My first bill was over $200, called to complain. They lowered but not to the price I agreed on. Every month I had to call for my bill to get fixed and every month got a different response. When it finally came time to end my contract, I called and asked for services to be discontinued. Guess what? I got a bill for a month of service without the "discounts" for $229.