CenturyLink Reviews

Got my modem today. Activation letter states service started yesterday. It does not work. 4 times the service representative just pushed me back to the ** computer that started the call. If you're a moron, CentryLink is hiring. Only morons need apply.

For the last few months, CenturyLink has been promoting a plan that costs, supposedly, $55 a month for both a landline phone and the internet. This is bogus. After all the extra first month fees have shaken out, the plan still costs approximately $85 a month. CenturyLink is full of crap, and if you're thinking about signing up for this promotion, DO NOT!

Had an issue with this company billing me for services that I supposedly got but was not informed of. They then charged me for a month before I got my router. Tried to call and explain the mix-up, was met with rigid customer service people who tried to put the blame on me. I've never had this kind of trouble with trying to state my case. I am honest and pay my bills on time, have great credit, and these people made me feel like I was fabricating my story to cut my bill - unbelievable. I talked to a rep and then an "escalation" specialist, got the same treatment. They finally gave me a credit, but tried to wear me down first so I would give up. TERRIBLE!!! No wonder they only have one star.

Extremely poor customer service, and billing department. Had to call to set up phone service twice because they lost my first account. Long wait times on phone. Billing errors. They were sending me past due statements before my billing period was even up. But, the technician that came to my house to repair the phone line into house was amazing! Even so, without good customer service, or someone with a functioning brain in the billing department, this company should be avoided at all costs!

I have a small medical practice with 3 phone lines and internet. We had some storm damage on Sept 2. Our phone lines were out for a WEEK! Our internet was out for 11 days and they tried to tell me I hadn't reported the 3rd line and internet outage until the 10th day. NOT TRUE. My business ground to a halt. No insurance could be verified or filed. No prescriptions sent. No x-rays to specialists or replies to consults. No appointment reminders sent out. No online backup of computer data. Repeatedly I asked to have a supervisor give me a time and an date that it would be restored and I heard nothing but excuses. Worst experience with a utility ever!

If I could give less than 1 star I would be satisfied. Customer service rep taking the payment was rude, disrespectful. I asked her to process my payment. I was not interested in anything else. I had already been on the phone with customer service for 40 minutes. She responded: "I will get to it when I get to it," so I asked her name and she wouldn't give it to me so I asked for supervisor. She hung up on me. I called back, ask for the information to whom I could complain to. The next rep was rude. He simply said send a letter. Really! One of the largest communication companies and I need to mail a letter. Glad I am not in a contract. WORST CUSTOMER SERVICE EVER. STAY AWAY! WILL NOT TRY TO RESOLVE issue. The company would rather lose the customer.

My mom had a bundle, internet and phone, on a one year contract. She decided to cancel the internet and keep the phone, so she called a week and a half ago to do so. Her contract ends soon (3 different "customer service" agents gave her 3 different dates) so I told her she should call to make sure it was taken care of. Sure enough, no record of the cancellation. So last Saturday she called again. I'm a contact on her account so today she asked me to have them email something stating her name and when her phone was set to be cancelled, in case they didn't cancel her and then expected her to go another year because, "oh that's just too bad, you didn't cancel before your contract was up."

I signed up for a bundled account (two services) at a set rate for one year. What I got was a BUNGLED account. EVERY month I would get three bills -- one for some random amount, one for overdue (bills had been paid on time), and one for a credit. These generally came within a one week period. Some of the bills were in a different name. If I called or got online, I would sometime get a third or fourth amount for the month. I spent at least 10 hours of phone or online time trying to get this corrected. Lots of promises, no action. The supervisor for customer service said I should just pay the bills. That it would take CenturyLink months to straighten things out. This month I received my Closing Statement, Revised Closing Statement, and two other final balances -- one from the automated phone line and another amount from a customer service rep. This experience has been a NIGHTMARE!!

I was sold service that was not available in my area. After setting up an appointment to connect to high speed internet, I was contacted by CenturyLink's local service technician that this service was not available. I contacted the CenturyLink representative and assured that I would not be billed and that I did not have an active account with CenturyLink and that router that would have been sent to me had not been sent.

I'm really disappointed with the way this company has handled my trust. I responded to a CenturyTel flyer in February to upgrade my internet only to internet + unlimited phone calls for $54.95/month. I paid a bill on March 10th for $90.57 and called to see why I was billed so much. The service rep claimed to have adjusted the bill & stated that I should see a credit on the next billing cycle. Instead I was billed for $108.88 on March 13th, $124.29 in April, $115.80 in May, $117.91 in June. I tried to resolve the issue with several reps via texts and telephone to no avail.

This have been the worst experience ever with a company I've ever had to deal with. First I was talked into getting a phone line which I never used which was supposed to help internet connection for multiple devices. Didn't help. I never used the phone and was charged extra fees for set up when the technician suggested it. Wasn't informed of extra fees. Called when I received my first bill for an explanation of the charges. Was referred to DirecTV who referred us back to CenturyLink as if it was a game. No one had any answers and no one could help us. Who is willing to pay for something if they don't know what they are paying for or why? I mailed the equipment on August 3rd which I have pictures of the items and the package once ready to mail. With all of the issues I've experienced thus far, I should've known to track the package for proof.

If you are looking for good internet service and nice customer service, you don't want to contract with CENTURYLINK. Because you will disappoint and get mad when you talk to customer service. They won't help you at all and they are very rude. I made a BIG MISTAKE that I pick Centurylink for service. Won't last me 2 months. And when you call them, it will take you more than 2 hours to connect to them. They will transfer you to at least 6, 7 different department. Never ever get CenturyLink for internet service or anything from CenturyLink. VERY POOR SERVICE. GET AWAY FROM CENTURYLINK.

Worst internet company I've ever had to deal with. We live kind of far from most things, so we don't have a choice in providers besides CenturyLink. They started by giving us the 40 Mbps plan and then when they hooked it up the "Technician" said only 14 was available out here. I called in and they said they would change the price down, never did. I give up on that and just accept that I pay too much for bad internet. 6 months down the line we get a notice saying our internet is being "Terminated" due to overuse. Mind you I have a family of 6 and they all like to watch Netflix and all that good stuff.

This is the worst internet company I ever had. Like the others saying, they got a very bad customer service and you waste all your time talking with them. They just don't care about their customers and transfer you all the time. Each time you need to repeat your name and all the information. They just mess up all the things with you and charge you whatever they want. My contract started in November 2015, but they mistakenly move the date to February 2016, which means I need to fulfill my contract for 4 months more and they refused many times to correct this mistake. I was charged two hundred more for one year and was pissed by the customer service. If you don't want to waste both your time and money, don't choose CenturyLink. I should have read these reviews before I choose CenturyLink. Bad, bad, bad!

Basically same as many here. Wrong bill, overbill, growing bigger monthly, had 2 threatening letters, and 2 threatening phone calls. They say they are crediting me, and never do. They transfer me around and hang up. Has anyone given up and just paid them, to prevent bad credit. I FEEL LIKE A HOSTAGE.

This is the worst customer service I have ever had. I ensured when I ended my contract with them I would not receive any "surprise" bills. They assured me my account was paid in full and my contract was complete. I did this because I literally had to call every month for billing errors. The customer service line is beyond rude. They told me my final bill was my DirecTV portion and needed to take it up with them.

We have had CenturyLink since 2010. I have always wanted a landline. Unfortunately CenturyLink is the only company available where we live and they must know it as my line has gone out every time it rains. I have been hoping they would finally fix it, but that has not happened. I have discontinued service with them, as they cannot or will not fix my phone line. Besides being on hold for long periods of time and having to deal with people from other countries that cannot help. And to top it off, even though it is their fault I cannot have phone service, they will not forward the calls from my landline number to my cell phone! I would say they do not want new customers.

I tried to end my service when one-year contract was over because we bought 40Mbps service, but actually we always got 25 Mbps all the time. Before the year contract was over, I tried to call them to schedule a time to end the service when the one year contract was over. But I was told that I could not schedule otherwise I had to pay early termination fee. I was asked to call them on the day when the contract was over. I did. But I still got another bill after it was over. I called to ask the reason. I was transferred to talk to different 4 persons in 2 hours.

I called CenturyLink after receiving a $7.00 late fee on my bill. I paid my bill online, the funds were withdrawn from my account, but never posted to the account with CenturyLink. I spent over an hour on the phone, was transferred 8 times to three different departments (several times between the two departments), dealt with the most incompetent people and still after all that effort was not refunded the $7.00 late fee. I am beyond frustrated right now.

I have had the unfortunate experience of being a CenturyLink customer for about 19 years. This is primarily due to the fact that in our rural community, it is virtually the only available option. Since my initial interactions with CL, it has been one problem after another. Prior to even having the internet, the phone service has been of questionable quality (constant static online, at times so bad it was unusable). The only positive thing I have to say is that at least the phone system is currently working. The internet has been a continuous headache. I would estimate for at least a week out of every month (sometimes more), the internet connection is down. This is a community-wide problem, though when you call the automated system more often than not you will be informed, "No problem has been detected." Meanwhile, everyone is experiencing the same outage.

I just got my login to the Science Channel internet site fixed by CenturyLink today. It took 5 days as they said in the email to fix and activate or recognized my Prism subscription (the 2nd upgrade channel charged of $10.99 to get the Prism Complete package). Now I'm able to log into the Science Channel with no issues and I'm gonna try one by one to see if I can log into the other Prism Complete package channels that have a login website to watch past episode since my original complaint was just about not being able to log into the Science Channel and the Destination America Channel.

Even repeated (five) phone calls this issue is still not resolved and no one takes responsibility or does anything. The call waiting can run up to 25 mins only to be speaking w/ someone who has to transfer you over to another dept. I never realized how well run AT&T U-verse was until I moved to Boise where it is unavailable.

As I have been reading the reviews I have had the same thing. They charge you a fee for paying with your credit/debit card. You try to pay on the recording system - it took a half an hour on my lunch one day. The bill has been higher than what was discussed in the first place. You call customer service to get help and all you get is attitude from the reps. I called and sent an email about the problem and they don't do anything about the issue at hand. All they send you is the information on their crap fees that are not given to you in the beginning. I informed them that their customer service is horrible and as soon as I get a chance I will switch companies. CenturyLink sucks. All they care about is getting your money.

I signed up for Prism in January 2016. I was given a price for the Prism, Internet & phone. I have had only one bill that has came close to the quoted price and am fighting with them every month. My bill has been sky high. I wish I had never left DirecTV. I am warning anyone, don't sign up till they can fix their billing problem which appears to be never as this is Sept 2016. Terrible company to deal with, the billing never gets fixed.

Just spoke with agent Michael. I cancelled service two days after billing date when my dad died. I asked to have $4.46 written off. Michael mistakes "I can't" for "I won't" adjust. I agreed to pay, got my credit card out, and Michael tells me there's a $3.50 convenience charge for paying on the phone. I didn't know I was dealing with Ticketmaster! Then, when I go online to pay, they are going to charge me $3.50 for using a credit card. No win! Bad and worse - Comcast or CenturyLink?

I live in the middle of nowhere in Florida. I've been living here for a few years now, and this is the best service provider you can get out here. Even then, their service is ** horrible. We lose internet every time a butterfly beats its wings in Japan and we're getting half of the speed we paid for even on the good days when it IS up by some miracle. Ping is consistently over 100 and the download speeds mean that uploading this is likely to take hours. 0/10, would say that their service is run by primates.

I have NEVER heard of a company that can charge a 14.00 late fee, Customer Service told me... it is because they use SPEED PAY, and can't be sued! They also told me that you must call back at 6 and 12 month increments to get your customer & loyalty discounts! THIS IS WORSE THAN DEALING WITH A USED CAR SALESMAN! It is almost like GAMBLING at a CASINO! Also they asked if I wanted to ADD anyone else to the acct. Very Strange! How many people would they like to put as unpaid creditors? Don't use these people if you have OTHER choices. If YOU do... Pay... WELL CLOSE ATTENTION!

I have been customer of Qwest/Century Link for years and I have noticed that once the company shares business with Verizon customer service department has been the worst ever. I am going to be quite explicit with real examples and names of my situation. In 2015, I called CL and the representative at the background said, "She has an accent" immediately she hung up on me. I called again and complained to the supervisor who said that she would review the call and call me back. She never did. I have to mention that took me almost the whole day to contact the supervisor. Technicians are way different. Every time one of them has been here at home fixing internet or other matter, they have shown professionalism in all aspects.

This is a bait and switch company at best and the worst customer service ever. Your bill starts inching up even before your contract is over and when you call in there is no customer service just upselling. When I moved I had to cancel my service for which there was a $200 fee. In addition it took me 2 hours to cancel the service. There is no way to do it online which means calling in but when you do the automated service tells you to call back during business hours 9-6 even if you are calling at 3 p.m. then hangs up on you. It took me 5 tries calling in and picking other departments to get to customer service. I was on hold for 30 minutes.

The internet itself is very bad. It goes down a couple times a day. For a 2 GB update it took 17 hours. You can't trust it enough to do anything important because it might go down. I wish I could give it 0 stars.

I have had by far the worst experience of my life with a business. Not only is the customer service horrible... I spoke with a man from their "escalation" department who not only was rude but repeatedly would not let me speak to address the issues with the incorrect billing. During this phone call to the company the different representative repeatedly contradicted their statements in regards to my ridiculous bill. I went from a bill of $52 to a bill of $468 drafted out of my account!!! The only thing I added when I had changed my services was basic cable and a dvr... When I was offered their promotion price they never stated anything about billing prorated amounts or a month in advance...

On approx. 8/1/16 I ordered internet from a TV Ad from CenturyLink (CL). I was quoted 14.99 per month and that the internet would be active on Thursday. I had an older modem that would work. I would use it. I was quoted for 6 months. No other fees of any kind except for a few dollars tax. I called them and was informed nothing had been set up. On my next call to (CL) I was informed the modem would not work and now I have to rent one for $9.95. The call to tech. support took hours. After all the wasted time and effort I had to go through and continue to go through the gal offered a $50.00 credit and extended the term to 1 year to keep me as a customer. I agreed. I finally called Actiontec about the modem and they fixed it in 2 minutes. The same modem that (CL) said would not work.

I just got off the phone with CenturyLink. In short, they lied to me, then I found myself bound to a contract with a $200 cancellation fee. In the last week, I have spoken with several reps, all of which gave me contradictory information. What's crazy is that I've had CenturyLink in the past and have always been disappointed in either their service or business practices. I can't believe I'm stuck with them for another 11.7 months!

Literally the worse customer service/call center I have ever experienced. Simply calling was like calling a prison inmate on death row. The attitude and desire to be at work was pure indifference. I receive more respect and help from call centers based out of India. Getting through all the questions was like trying to pass a FBI security questionnaire. When they finally asked me the reason for calling I told them I was cancelling my service. She asked me if I was unhappy with my service in which I replied "yes". I was prepared to list all my reasons and complaints but all I received for a response was "ok". Ok? Apparently CenturyLink just doesn't care. How they ever got an NFL stadium named after them is beyond me.

I am so beyond dissatisfied with CenturyLink. I have been totally not got any resolution from their service department and techs. For 3 weeks they promised to fix my wifi. That never happened. The service tech showed up for two days. After that the opt said they would be out for two weeks every day. That never happened. The tech explained I lived too far from main box and would probably never get faster internet. You know what opt said? She offered me discounts on worse service. 20% off the same service. Not fix it just charge less for it. Can You believe this?

I have been dealing with CenturyLink for some time. They are so rude in Customer Service. They have hung up on me more times than I can count. Now they are charging me over $300 for one line internet service. I have to say that if you are reading this then you must not do business with this company. I have never in my life seen a company operate like they are trying to do.

I wish I had taken the time to read the reviews before I switched from Comcast to Prism. It is so frustrating to be told one thing and an entirely different and never in your favor thing happens. After having Prism installed (I already had phone and internet) I received a bill one week after installation for $60 more than I was quoted. I was on the phone with one rep after another and was finally given a number which was still more than quoted, but better. So, now it is $16 more. I won't sign up for autopay until I get at least two months of bills that are similar. Which means never. My advice to anyone out there considering Centurylink, try anything else first. Gone are the days when your word actually means something. I am very disappointed in my latest experience with this company.

I keep trying to get my service suspended because I am in temporary housing. When my bill came and was 130 instead if the usual 50, that's where the nightmare started. At one point I said "screw it. Disconnect all my services altogether. But first I wanted to talk to a manager." Can you believe dude put me on hold 40 minutes then transferred me back to billing. I tried again, apparently the supervisor refused to take my call until I told this other agent why I needed to talk to them. I had already told my story 4 times. Wow. How does a company like that stay in business? Seriously, they will never see another penny from me. Ever. So rude and don't give a damn. No one there cares. I can't believe a company like this actually exists. Wow.

The service that has been provided to me as a customer is the lowest level of service I have experienced. As a Customer Relations professional in the corporate business world, it is hard for me to believe that a business on a scale such as yours, would allow service such as this, as a representation of your company.

CenturyLink has the worst customer service. They quoted me one price and charged me double on my bill, I have tried repeatedly to change it and they will not help me. They say they can't help me. Comcast is so much better and that is saying very little. They are the worst company I have ever worked with. They should not be in business. They lie and cheat their customers. I won't give them the satisfaction of receiving one star. They deserve a -1 star.

CenturyLink is FAR WORSE than other companies I've ever experienced in my ENTIRE LIFE! Just like what other people said: If there's a no-star option, I would give that rating instead! These money-grabbing worthless subpar piece of useless garbage that is: disrespectful and incompetent! After you've paid your bill, the stupid message that tells you to pay your bill would still be there so that you can't use your internet for a while. The internet will also keep disconnecting when it's near the billing day. I've called and reflected this problem to their useless customer service which is run by a bunch of gnomes - probably don't even have a high school diploma. Guess what? The second time that I told them that their internet was crap, one of these trolls that sits in front of his monitor, told me that: "If you don't like it, go somewhere else." This tells me that these money grabbing hacks does not give two crap about their customers.

1st issue: My wife called CenturyLink for a quote on internet service in our area. She made it very clear that it was for a quote only. She wanted to discuss the pricing with me before signing up. She discussed the pricing with me and we agreed to sign up for the $34.95 a month price which requires a 2 year contract. I called back the next day and set up internet service. While on the phone the CenturyLink rep told me that she notices that yesterday, phone service was already set up and offered to bundle. I explained to her that my wife called for an internet quote ONLY. The rep must have set up the account without her permission. The rep apologized for it and canceled the phone service. At this point we should only have internet in my name.

I am hoping by writing this review consumers will stay away from this company! Just today I called to speak to someone about my bill and was tossed around in their system. The billing customer service rep told me she was looking at my account and transferred me to another dept. without telling me. The guy that answered the phone was rude to me when I explained that I must have been transferred there by mistake. He did not help me at all and put me back in line in the queue with a super long wait. This company is TERRIBLE with customer service, HUGE wait times and the billing is inconsistent. STAY away from using this company to avoid headache, poor customer service, inconsistent billing with frivolous charges and long wait times. I am on hold right now and have been for 20:57 seconds. UGH...

CenturyLink continues to send me a bill for services after I have cancelled. I have had to call on three different occasions and the call last two hours each time because their customer service reps don't know how to deal with the problem and I get bounced from department to department.

I received a bill saying I needed to pay my bill or it was going to get disconnected. Well it was Friday the 19th, and I said "well I can pay the bill on the 24th, that is when my husband gets paid," and she said "no problem, if we set up for it to come out automatically." I said "ok, as long as it doesn't come out before the 24th!" Well, Monday the 22nd, out came the 495.94, causing my account to be 673.00 overdrawn. I had other checks coming in, but those would have been covered. But because the 495.94 came in, it caused all of them to be overdrawn, and therefore, I got 4---- 36.00 charges. Then on Tuesday, the 23rd, they credited my account the 495.94 by returning the check, which cost me another 36.00.

I am constantly having issues with CenturyLink. Not only is our 60mbps showing a download speed of only 20mbps but I am having to contact them all the time in regards to my bill. I recently had my contract expire and without any notification my bill raised. I called CenturyLink and the man (cannot remember his name) told me if I signed another 2 year I would be given a higher speed and a promotion of only 29.99 a month. The next billing cycle did not have the promotion as Centurylink told me it would take two. Two billing cycles later and my bill is 176.50!!!

Everyone knows all the internet providers have bad customer service so I assume anyone reading these reviews is trying to pick which one stinks the least. Here are my thoughts: I used to have Comcast and when we moved to a new location we had the choice of Century Link and Cable One. So far Century Link is much worse than our experiences with Comcast. We started using them a year ago and it took them 3 months to get our "promotions" right and I had to call every month and sit on hold. Each time I was assured by the representative the discount would go through. They didn't. I work from home and needed internet service right away. Century Link didn't show up during their scheduled times twice. I tried to be patient, but with issues like these it makes it really hard to simply "get through it". Once we had service it was fine. Just the issues of getting it set up correctly and the billing. Expect to pay $20 or more a month than what you are quoted.

I have CenturyLink for over 3 years now. Called in July 2016, was told that I needed to call back the next week to get my discounts so I called back the next week. Told me I was getting all my internet discounts...plus ask me to join Verizon...so I did all of that...then asked them to connect me with DirecTV since everything is billed through CenturyLink because I had gotten a letter stating that I was going to get the Sunday NFL package. So they connected me with DirecTV. Told them I didn't want the Sunday NFL package. So they said they cancelled it. Get my bill this month, no discounts and the Sunday NFL package was on it. Called DirecTV so many times it's not funny!

CenturyLink don't even worth to earn even "1 Star". THE COMPANY IS THE BIGGEST SCAM I EVER SEE IN AMERICA. People! Please do not fall into their $29.99/m on internet. It's A BIG SCAM and lie with their customer services. After many phone calls and long waiting on the first couple bills to make the adjustments, then the bill go back to high price and wouldn't do anything anymore. When I try to cancel, they charge a big fee for termination. Billing problem every month. Do not wait your time to fall into their trap. Stay away from them.

I just received a letter from collections for a debt from Centurylink. Called CL about it. Spent 1 hour on the phone being sent from rep to rep as they couldn't find what was wrong to finally get a supervisor to tell me that it was from a modem not returned after we closed our account. When we canceled the rep said they might or might not send a return form. We never received the return form. We left the country 2 months later after closing our account. Our mail was forwarded to family. We never received the return form or even a letter asking for the modem or telling us we owed them money. 10 months later we get the letter from collections!! I know I will not use their services ever again especially after being loyal to them for 6 years. This shouldn't be legal at all! And then the manager has the audacity to tell me "it's not really worth $100 to go to court anyways. There's nothing I can do. It's in collections. Just pay it." Centurylink are thieves!!!

Tons of promises but more headaches than you will ever anticipate. When I first went with CenturyLink business I was promised that all my phones would be transferred over but after several months of trying to get the numbers and the setup cost of over $800.00 and the final bills of now over $3000.00 just in a short period of 4 months. And being sent to collections when I was told my account was closed. The amazing thing is with a business account you are never assigned to anyone so every time you pick up a phone you get a different person and good luck if you have a simple problem. The worst decision that I have ever made in my 17 years of owning my own business was going with CenturyLink business. If you are a business and are looking for a company that will represent you and your company CenturyLink is not the company to go with.

I am paying CenturyLink for their 40 Mbps internet speed. I RARELY get anywhere near that level of service. Today, the speed at best has been 5.83 Mbps on download and 4.25 on upload. They are NOT fulfilling their stated service level... NOT EVEN CLOSE. As soon as my contract with them is over, I will be switching to Comcast.

I signed up with CenturyLink because Time Warner was getting too pricey. They quoted me 60.00 a month for internet and land line. Also, a 5 year price lock with no contract. My first bill came for 214.00. I spoke to someone with online chat since it was after hours and she broke my bill down and said it would be 79 + a month. I told her I was terminating service. And that I was NOT paying 214.00. Hell will freeze over before they get a dime out of me. I did a self install and provided my own router. Avoid this company. They lie through their teeth!

DO NOT bundle with CenturyLink and DirecTV as CenturyLink will charge more than DirecTV and if you try to unbundle - you might as well screw yourself because it is easier. Been trying to get them separated for 8 months. Now with a bill I cannot pay - they are so sorry for the inconvenience.

I have been a customer of DSL for 5+ years, and Prism TV since 2014... no contract, but I had a 1 year price guarantee. After my 1 year, the CR told me to contact CL and they would keep my rate the same, to keep me as a customer... of course they did not keep my rate the same, but raised it $20, which was acceptable to me. In June, year 2, all of a sudden, the bill went up $30.00. I contacted CL and CR. With mgt approval, CL lowered my bill to the previous amount. 30 days later I received a letter informing me of an error and my bill would be $10 more than quoted over the phone. I contacted CL by phone. The CR was rude, condescending, and constantly interrupted my responses. The conclusion is I would pay the new amount... and take it or leave it. I am leaving.

CenturyLink has been my internet provider for about 2 years and their service is horrible. I have spent at least 3 months a years without internet! I'm not sure how many customers they have but two service technicians in whole metro area is showing how much they care! If I were you go anywhere else! Some service is better than no service with CenturyLink!

I would like better explanations of my bill charges. I have charges for broadband, voice, recovery fees and CenturyLink @ ease which none of these charges are explained. All these charges add up to $52.23 which I would like to know what they are for.

For the amount of money paid for this wifi service you'd think it wouldn't just stop working throughout the day for no reason. Every time I turn around it's not letting me connect to anything. The router is all green lights but the wifi isn't connecting? I think it's time to switch services.

Just before Father's day of this year another CenturyLink salesperson arrived at my door. He offered a solid deal which I was assured would mean very specific out of pocket costs for me. We were most interested in the faster internet speeds and hubby could have good reception without climbing on the roof to adjust the antennas. We added a 11.99 up-charge for HD during installation day, as the non-hd service was ridiculous. Our expected charges were reconfirmed during this addition. Our out of pocket bill was supposed to be $102.00 per month. July's bill arrives. $133. Called customer support. They gave me a credit on this bill (which didn't yet include Prism). So far okay. A pain in the backside to have to call in right? Then August's bill arrives. Then another bill arrives because, "sorry we forgot to bill you" for Prism. Another phone call to CenturyLink.

On August 12th a CenturyLink sales rep canvassing my area called at my address. CenturyLink had been offering a new promo which was discussed. She made a point of telling me she could offer additional perks on top of the promo to sweeten the deal. There were no install fee, waiving the modem lease fee for 24 months and no cancellation fee. The install was scheduled for this week and I called CenturyLink to confirm and found out all the additional perks the sales rep said she could offer were all not true. I cancelled the install.

My internet quit working so I called CenturyLink Technical Support. I reached Howard who was so unprofessional. His answer to my incoming call was, "What do you need?" No name, coughed, hemmed and hawed. Finally determined I had an outdated modem after him putting me on hold 3 times. This took approx 30 minutes. Then told me, there would be a charge to replace it. It would take 3 business days to get it or I could go to Best Buy. I chose to go to Best Buy. I am retired from CenturyLink (formerly Qwest). I was appalled by the unprofessionalism and disregard by this individual.

My wife always pay the bill on time. They lost a payment. It went from 40 bucks hundred bucks a month and after giving them the money order number they still won't fix this for us and we have to have them. It's part of our new apts in Norwalk ia.

As everyone else described, they do NOT honor the rate they offer you. I got a high speed internet service for $35 (or $34.95 as they advertise) and offered a 30-day satisfaction period and no installation fee. The first bill was issued during the 30-day period and for $174.35!!! I called them and they deducted the $90 installation fees. I paid $84.35 since they said it was the first bill and the next bill would be $34.95 + tax.

I signed up for internet service the cheapest one every month. They double this bill by adding in a second line called "other services"? WHAT OTHER SERVICES? I signed up for the basic simple internet service for 59 bucks. With no tv or no phone just internet. If you don't overpay your bill you get double billed the next month. THE WORST INTERNET SERVICE I HAVE EVER HAD IN THE PAST 10 Years... I WILL NEVER USE THEM AGAIN...

We have had Centurylink for 3 years now only because it is the only game in town. The list of problems with this company is staggering. Suffice to say if you have other options do it. We have had billing issues, connection issues and service issues. When we 1st got service everything was working fine, then the modem went out, a month after that the rains came and service was bad, you couldn't even connect to the net and if we was able to the speed was the same as dial up. I called and was told my phone line in the house was bad. I told them it was a brand new line.

As most do CenturyLink jacks up one's rate after a year or 2. A reward for customer loyalty I guess. So I went online, compared prices and opened a new account. This saved us $75 a month over what my gf was paying. Same service I was assured. This for DirecTV, local phone and internet at 7 Mbps. During the phone conversation (which took an hour) the agent never mentioned phone numbers and unfortunately it didn't occur to me. We are over 60 and this landline phone is known to all the doctors, hospitals, etc. Most important is my gf's pacemaker reporting device. Later that evening we discovered the error. The following day we spent 2 hours with customer "service" trying to correct this. Ending when during a transfer we were cut off. It being after business hours calling back was fruitless. So we started earlier in the day following.

I moved to my new home in April 2016. I had CenturyLink service transferred. The service was horrible. They set me up on a new plan with lower fees for one year and told me I had 30 days to cancel. I couldn't get Hulu to work, and barely could get Netflix to work, nor the internet service. So when I called to cancel they told me I could not. They said I had an existing contract that would end in September or October. So I recently called this month. Now they are telling me my contract doesn't end until February 2017. And told me that I could cancel, but that I would have to pay the penalty fee of over $200. Unbelievable! I reported them to the Attorney General recently. I don't know if they can help, but they did help me before when T-Mobile was cheating me.

AVOID this company like the plague!!! This company fails to clearly communicate changes with their employees. Internet ceased working last night and we were told it would be working this morning and was off due to system maintenance. Morning came. No internet. Called and was told there was NO system maintenance being conducted in the area. LIES! Customer service representatives were RUDE. If they did not want to work, they should have stayed home or found a new job. I have had SEVERAL issues with this company. I'll be seeking another internet provider. I highly recommend that you do the same.

They just won't provide clear and accurate pricing without trying to deceive the customer. One annoying example is an undisclosed 3.50 a month to pay your bill online or over the phone, which amount to millions for the company when you multiply it by how many customers they have. So the only free way is snail mail, what a lame way to nickel and dime the customer. Why can't we have more choices in providers and why can't we regulate their outrageous prices. The sales people tell you one thing, you agree to that verbal contract and after it's all done and one is deceived they tell you "tough luck. You signed a contract." I don't see how the contract can be valid if it's acquire by devious and misleading info that changes later when you get your bill or notice. We can land on the moon and beat many cancers but we can't force the communications world to use fair practices and break up the neighborhood choke hold on the people.

I signed up for a promotional packaged bundled prism tv/internet offer, it was $84 a month for a year. My first bill was $144. I talked to billing, got a runaround about it be a prism tv issue etc... they sent me back to billing, etc (you get the drill). This month my bill is $254, same crappy runaround, it's a scam and very dishonest. I cannot be the only one they are doing this to.

There are so many things wrong with this company. To start, we have been having issues with our internet not turning itself off and causes for us to have a daily occurrence where we have to actually unplug the modem to get the internet back. Second, when we called them today to find out why they told us that we have an old modem that isn't supported by them. This is a major problem because they mailed the modem to us 1 month ago. So if this claim is true, they mailed us an old modem. Third, to fix the second problem we have to pay for a brand new modem and drive an hour and a half to get the new modem or else pay the shipping and handling fee.

I signed up as a small business owner with CenturyLink in September 2014. I agreed to a 24-month contract. This suddenly became a 36-month contract without my approval. I did not realize the terms had been revised until I tried to cancel my service. Spoke to George supervisor agent ID **, one of the most despicable people I have ever had to deal with in a customer service situation who actually seem gleeful to tell me I was "stuck with us" and I may as well pay the penalty and get lost. I had asked for proof in writing that I or anyone else at my company had agreed to the 36 months. He cannot provide. He claimed it was done over the phone. I asked for a recording of the call. He cannot provide. They don't keep records.

If there was a "No star" option that is what I would give CenturyLink!!! I signed up with CenturyLink for our Internet because it was advertised as only $35. While on the phone they talked me into bundling with DirecTv. The two bills were supposed to be $91.97. The girl told me on the phone the first bill would be a little more at $110. I get my bill and the $110 was not for the TWO bills it was for CenturyLink ONLY. So my $35 bill turned into $110. When I called them just to complain they just keep saying "you were quoted $110." So my bill for the 2 companies is almost $200 and I can't get out of their 2 year contract. They don't care about their customers at all!!!

My fiancé and I were moving to a different apartment and needed service transferred to the new place. He did an online chat with CenturyLink. We provided all the necessary information and double checked that the service would be transferred and everything was ready to go. The internet was supposed to be transferred on the 18th, and they were supposed to set me up as an authorized user. Come the 18th the internet was never set up. I called but I couldn't do anything with the account because I wasn't an authorized user. Whoever I talked to on the online chat was supposed to set everything up and they never did.

After numerous technical problems with the phone service and internet service I decided it was best to cancel with CenturyLink after 2 weeks of service. Internet is like the old-fashioned dial-up. I called and they would enhance my speed. After 4 days I saw no enhancement! The phone service is absolutely awful. Phone does not always ring. Sometimes it only rings 2 times. Can't leave a message and even the customer service people said they could not hear me. It was scratchy.

I'd been a customer with CenturyLink for at least 5 years using their internet services. They gave me a good deal when they couldn't upgrade to a faster speed for another two years. They advised me at the end of the two years my price would go up to about $50.00. Great, fine. After about 6 or so months of paying for my internet services, I decided to give CenturyLink a call to see if I could now get a faster internet speed. A sales rep I spoke with offered me a great deal of adding Prism Tv and 40 Mbps of internet for a combined total of "around $53.00". I thought this was an excellent deal! He let me know I've been a great customer, and that I was qualified for this great price. He gave me a bit of a rundown of the details: 30 days free trial of Prism TV. If I don't like it I can cancel it. No charges no questions. 2 free set top boxes with free installation and no monthly service fee (I decided to get only 1).

I have had CenturyLink Internet and Prism TV for three months. While the services work fine, my bill has been a constant nightmare. They quote me prices, give me "confirmation numbers" on those prices and then charge me more than the quotes. When I call to complain about the overcharges, they say I was "misquoted" and refuse to honor the previous quote, for which I got the supposed confirmation number. I also had to phone them four times over a charge for a modem I never wanted and returned the day after it arrived by the same means it was shipped. I had thought no one could be sleazier than Comcast; I was wrong.

Bought a house. Previous owners had CenturyLink for internet in rural area. CL was supposed to turn on our internet August 5. Nothing happens. Numerous calls to customer service. Was told there was a problem with the line and a technician would be out. Then told we would have internet August 15. Still no internet. Spoke with them today and they said a technician cannot come out until Sept 9, and even then they may not be able to resolve the issue. Meanwhile, I am having to use a hot spot with Verizon and going way over on data so that I can continue my employment (I have a contract where I work from home 3 days each week since I live in a different state from my employer).

The CenturyLink representative falsely stated there was service access at my apartment to get me to sign up. After two days of technician support during installation -- they stated it wasn't possible (I live 5 minutes from downtown Portland!). I had to return my DSL modem and purchase a new cable modem as Xfinity was my only choice at this time. The technical support team apologized for the headache and stated my account would be closed and installation/service charges would be reversed. However, one month later, I received a bill with late fees.

Signed up for the $34.95 a month internet service with free installation. Charged $15.00 to ship modem, had to install internet myself. First bill was over $96.00, second bill was $54, now 3rd bill is $65.00. Every time I have called or chatted online with this fraudulent company, they give a song and dance that no one could follow to explain away their fraudulent charges. Why this company is still in business and allowed to defraud consumers is beyond me. Where is our protection? There is no way to end the contract without being charged $200. Come on, who is looking out for us? If someone on this site can help, please contact me.

I got rid of my landline because CenturyLink continuously raised my prices (on the sly) for 6+ years! They told me to call every 3 or 4 months and ask for "discounts" and then and only then was it lowered to what my CONTRACT originally said/implied. I asked (when I ridded the landline), what it would cost for Internet only. I was quoted $29.95. Lo and behold I got the bill at $56 (and supposedly THIS is discounted $15) and before, WITH the landline, the bill was $64 (plus $40 of taxes). Now they told me it was because my Internet wasn't in a "bundle"... I told them no one ever mentioned that and I was quoted $29.95. Their reply? "Someone lied to you". Yes, they surely did and continue to do so. This is the worst company I have ever done business with and sadly I am stuck with these shysters! What a bunch of LOSERS! Don't use them!! Be forewarned, they are crooks and liars! The whole company!!

In attempting to talk to a person I spent 1 1/2 hours being abruptly cut off by the person I finally reached, transferred incorrectly, put on infinite holds (probably so I would hang up), put through to the wrong people, hung up on - told they'd call back - never happened and my issues were never resolved. They wouldn't correct the $10 overcharge due to paperless billing email not sticking in the account set up. I couldn't speak with a supervisor - "they don't talk to customers", "Ma'am you're not seeing my side..."

I just got my CenturyLink Internet installed at my new apartment this past Saturday, and unlike others here, I've been very happy with it thus far. My technician was able to get my service installed in a very timely matter (only took 1 hour), and not only that, but my tech came an hour before the estimated start time. I'm in the Twin Cities, so I am in a market of theirs that does so happen to offer 1Gbps down, but I'm in St. Paul, so the fastest I can get is 40Mbps down. That speed has been plenty fast for me to do things like watch TV on Sling TV (which I just got on board with today), HD video on YouTube, and Netflix all without hiccups.

They take about 5 minutes at the least to respond to a question, they will over bill you, they never take responsibility for their mistakes by correcting (they only say sorry, there's nothing they can do). I was not on contract with them, then when switching service to my new house they put me on contract because it's "a new place" and they did NOT notify me that they were doing it until I noticed after the bill. Then they charged me for "renting" the equipment when I previously bought it, then when I showed proof they stopped the rent charges but never reimbursed me for the charges.

Horrid customer service. Slow internet that would frequently have unexplained outages. If you are looking to get the deals they offer such as rebates on your Verizon bill forget it (after a year of fighting with them I still did not get the rebate). When I went to the CenturyLink store and informed the gentleman I was terminating my service because I was unhappy with their service, no concern - just the offer that they would not charge me the termination fee (as if I would have paid that since I had not had internet for 3 days and there was no explanation from tech support). Yuck. I will never use them again. I went to the Comcast store and they actually acted like they wanted my business and at least pretended to care about my needs for internet. It was like night and day!

I am literally sorry I ever had CenturyLink for my Internet service. They constantly and continually LIE, admit they lie, then deny that they ever said that they lied. So, they even lie about lying. This company needs to be put out of business and the quicker it happens, the better off the market and consumers will be. The real pisser in the works is that their Internet service, taken by itself, is actually very good. But the customer service is so atrocious, it wipes out the good Internet service they provide. So, if anyone from CenturyLink reads this, well, bleep you AND adios. I hope your time as a company is limited. Note: I wanted to give CenturyLink a "zero-star" rating, but the system would not allow it, so I was forced to give them a rating of one-star out of five. But, trust me, they don't deserve it.

After 30 days, 5.85 hrs of wait time, 10 different customer reps, and still no 20m service - I did get billed for $70 for 30 days at 7m, huh? It is supposed to be 20m at $29 for one year - not only that, I've only had internet working for 20 days because they screwed up with wrong password and assigned the 20m to someone else's account. I'm at my wit's end! Ready to find someone else... Now today they are refusing to credit the 7 days of no service because it was not "their" problem - even though the tech was here. Also still no 20m service, I'd have to re-order.

Contract price of 34.95 internet only (10 mbps) is doubled by CenturyLink's presumed expenditures on taxes, surcharges, etc., which are summarily passed on to the customer. Now they add the 'convenience charge' of 3.50 bringing the contractual price of 34.95 compounded by the fees CenturyLink passes on to the consumer that brings the monthly bill to 65.66, for a total of 69.16...69.16/2=34.58...false advertising much?

$3.50 so called 'Convenience Fee' for paying my bill with my credit card online. What total **! CenturyLink ought to take care of their customers, not steal an extra couple bucks from them every month. LAME!!!

CenturyLink Sales people will lie to you just to get your service. But beware! When you receive your bill, the service they told you is "free" will be charged on your bill. To start with we had to move suddenly so never paid our last month bill while searching for another place etc. When we got settled and called CenturyLink ready to pay the balance and set up our internet; my daughter talked to a guy who flirted with her and even sang a song to her. When she told him she would like to pay the old bill he said, "That is ok, I will take care of that for you." She said,"What do you mean?" He said he wiped the account clean and put us down as new customer. I found that a little weird, but he assured her everything was fine. He got us back on. We enjoyed our internet. About 5 months later we got a bill of our old account as kind for payment of 273.00 from a collection service. Lie #1.

Sure relate to many reviews here. Hope sharing my experience helps. When I initially contracted for Internet, the modem malfunctioned from day one. Multiple service request calls frustrated because no tech service was available for a month. A tech scheduled to be here within a 4-hour time frame. Tech was a no-show. Called to make another appointment. Again, no-show and no call to let me know. Three months later, a tech comes, said he too felt that the modem was faulty, had another modem in his vehicle, exchanged it and gave me a prepaid postage box to return the bad one. When I mailed it, I got and saved a receipt to prevent problems. This modem I bought works fine after 17 months.

After 5 years of virtually issue free service, my internet provider went off of business. I already have DirecTV so I thought I'd try CenturyLink. Bad idea. There seems to be issues every other month or so. Problems with billing (after spending hours to get it straightened out, months later the same issue will occur!), I have had to get 3 different modems, the help centers take forever, their technicians take weeks to get out to your house and when they finally do they tell you that you again need to order a new modem! If you call to complain/cancel service they tell you, even though you are completely dissatisfied, they basically tell you "too bad now you have to pay a fee" to end their ** service! I miss my old provider...

CenturyLink has to be the worst company I have ever done business with. They try to scam you on each monthly bill by adding charges that were never agreed to. Each month I need to call the company and get my bill corrected and have the appropriate credits applied due to their billing errors. As soon as AT&T U-verse is available I am switching. I have AT&T at another house and never have any problems. CenturyLink is a nightmare to do business with.

If less than one star was possible, that's what they deserve. Never reached 25% of their up to 40 megs claim. Final bill was $94+ then received another for $70 after service had been off for over a month. Introductory rate is a gotcha...don't sign a contract.

When initially ordering Prism/CL, I called in multiple times and was told about multiple offers. It was obvious that they would rather sell DirecTV than Prism as almost every call indicated I could save money by going with DTV. I admit I am cheap. I want the best deal because will be stuck with it for 2 years. I negotiated a free set top, free HBO, a Prepaid calling card, bundled Verizon bill, etc. All was done over NUMEROUS calls, and with a notebook full of offers, negotiations, comparisons with of advertised offers, call times and durations, names, and notes from my phone conversations.

July 5th I ordered internet service through their website, which advertised as $35.99 for 10mb and no activation fee. I had 20 days and it sucks!! I mean it really sucks... so called and cancelled it. Of course they attempted to put me back in their service, but I declined all their offer!! Because their speed is sucks!!! Now I received the bill and shown 219.62 with cancellation fees and activation fees... Now I have been calling 3 times over 30 min on each time for explaining this story. Please everybody who reads this... Don't you ever think this is happening to only me, they will do this to you and your life will be so miserable during those time to fight with them for these charges!!!

My experience with CenturyLink over the past couple months has been awful. We originally got just internet and eventually added Prism to our account on a year contract with a reasonable monthly cost. When our contract was expired, my wife called to either cancel or negotiate a lower monthly rate. They said they were willing to give us the same service for $105.00 a month. The next bill came and we were charged $150.00. My wife called to have them correct the billing, and she was told that the $105.00 rate is not possible. The guy tried to tell my wife that we agreed to a 12-month contract at $150.00 per month, so she explained to him that she agreed to a contract at $105.00 per month and he can go check the call recording to verify. The guy then let up a bit and tried to negotiate to a $120.00 per month contract. My wife, being very irritated at this point, told the guy to just cancel everything.

I had a sales person stop by our house on multiple occasions and try to sell us on their fiber, which we agreed to. We agreed to a $49.95 plan that included internet and phone. We do not use phone but they assured us that this is the best price for the internet even if we did not use the phone. By the end of the paperwork the plan went from no contract and $49.95, to a two year contract and $61.00. We were a little miffed but it was cheaper than what we were paying with Comcast.

Everything about this service is a SCAM!!! DO NOT GET TRAPPED WITH THE LIES THEY FEED YOU. They said I was signed up for an internet promotion for $44. I have been overcharged hundreds of dollars, every month they get it wrong and have to credit me back. 4 months and countless hours spent with incompetent employees, transferred more times than I could ever count, they are unable to offer me a promotion and it will be $100+ dollars a month for internet only. What a waste of time and an entire team of incompetent employees with the worst call centers I have experienced in my life.

Had internet with them for over 2 years. Terrible experience. Terrible service. Spent hours & HOURS on the phone with them - they always came up with excuses telling me from their end my internet is working even though I could not pull up a simple website. I tried 2 different modems/routers, had tech calls walk me through several reboots, had technician come to my home. Nothing helped & they refused to refund anything. I finally made the move to another local provider. Gave them the shutoff date which they confirmed 3 times. Guess what. The shotty service was shut down days prior to the agreed date. Sigh - if you're a current customer save yourself, cut your losses - good riddance. If you're a prospect - BEWARE.

Never again will I ever use CenturyLink. We cancelled our service with them because the area in which we live is very spotty. We cancelled our service and we found out we were under contract from our final bill. I called to dispute the charge. Everyone in customer service told me "On your bill it shows that you're in a contract." Okay - that's fine but we don't get paper bills. We go online and click "Pay Bill" and pay the bill. On that screen it does not say anything about being under contract. I escalated the call many many times. I was told they would review the call and call me back. I never received a callback and when I would call the escalations team refused to take my calls and said the charges were valid. It's $144, come on CenturyLink - that's nothing for you. Never again.

My setup was fine. I called a couple times over a course of 3 years for connection issues, but my concerns were resolved quickly. I was fairly satisfied. However, I planned to move as of June 30th, so I called ahead on June 4th to cancel my account effective June 30th. I was charged a full extra month on July 14th, so someone did not process the cancellation correctly. I was passed from rep to rep until I verified that I would be refunded. I was not provided a time frame of refund until I called back 8/9 only to be told that it would take 30-60 days to get my refund. So, money was taken from me even when I went through the necessary steps to cancel, and then it is in hold for another 2 months. Truly ridiculous internal review processes in place that have no value in place for customer service.

My 94 year old mother who lives by herself in a rural area has been without phone service for four days as well as 5 of her neighbors. Upon calling CenturyLink to report this outage I was advised that their test showed nothing wrong and that a technician would be scheduled in a week to look into the problem. No matter who I talked with, I could not convince them that this was an emergency situation that need to be looked into now and not in a week's time. People are without a way to contact emergency services. Being in a rural area cellular service is not a option.

I have had repeated problems with the DSP internet service and their customer service is horrible. The system sends such a slow signal, 5.54 Mbps for the download and 0.439 Mbps for the upload. Try to run 2 devices at this speed and it crashes. I purchased 10 Mbps service and I expect something close to it. Their "techs" and I use that word lightly apparently just want to hang out in their cubicle all day. Their methodology of fixing it is to tell you to reboot the system, check connections, and tell you everything looks good from their end. After doing this 7 times you would think that they would get a clue that something else was wrong, and for them to send a tech to check their connection to your house cost 85 bucks. I am currently looking for another internet provider and the landline is gone for good measure.

I need answers from someone about what can be done about this company. Today was the last time I was put on hold for 45 minutes or more! Or is this how your customers are treated? At this point I am beyond frustrated, and in disbelief about your company. I was going to file a complaint with the Better Business Bureau, but I see you are not part of that, and I know why. I have clients of my own and I would never... ever dream of treating them this way at all, I will continue to email every email address I come across until something is done!

1st my internet service is very slow from 4PM to 10 PM in the evening hours. 2nd I tried to make a telephone call to a service rep (Currently internet connection is so slow the web pages will not come up correctly) - (1) An Asian speaking person answered my call and I could not understand her voice communication - This person spoke very bad English as each sentence was not understandable. (2) After 20 plus minutes this person transferred me a English speaking service rep and after 10 minutes the service rep identified that his responsibilities were out of my region. (3) I was then transferred to my region and after listening to music and waiting another 20 minutes I just hung up!!!

NO STARS! Everyone is incompetent at this company. They are snakes with very deceptive practices and pricing! I will be filing a complaint with the FCC. Customer Service just passes you from agent to agent and you have to re-explain yourself. All of these cable/phone companies are bad, but this one is by far the WORST.

I don't need to watch the TV to get a weather report. I don't even have to look outside my window. I just go to my computer, and if there is no internet... then I know it's a tad windy out, drizzling, pouring. Thanks CenturyLink for this neat feature! But, if the service goes out, in, out, in... then does that mean something is wrong with your crappy equipment? We are now subject to paying a "rental" for your modems. Are we also subject to pay when we have no service? It sure looks that way. I think it's time to spend some bucks (with the bucks we supply you with) on updating equipment that doesn't seem to stand up to any kind of lousy weather. I feel bad for folks in Seattle, as I hear that it's quite rainy there sometimes. CenturyLink... it's time to earn the money we pay. Thanks!

I've tried to register for, and gain access to the "control center" for my account a few times. Each time I just end up giving up. Each time I tried over the phone. Each time I wait at least 20 minutes only to be "transferred" to someone that can help me at which point I get disconnected!!! Their customer service is definitely one of the worst. They just simply don't care, but what are you going to do? Switch to Cable One? They're awful too!!

Folks opt for CenturyLink for their low internet prices but I strongly recommend staying as far away from them as possible. They overcharged me on multiple accounts, and with AutoPay set up it becomes very difficult to trace and get money back from these guys. Customer service is terrible and internet speeds are horrible. Stay away, as much as you can.

After seven months having CenturyLink service I have decided to donate my organs and my life savings to my local medical institution for the mentally ill. What was I thinking when I called this ** service company in order to be able to have contact with the outside word. In 1969 we landed on the moon. We were using Zenith Tube Radio. Better service! The kicker is, they record the conversation YES? Well, I asked one of their reps over the phone if he could repeat last conversation. This is when I was put on death hold. It's been two weeks now and I still can't get customer satisfaction. My question to the people I talk to over the phone is, what exactly does additional costs mean? And we go again with the death hold. I have the solution for every one involved. We all pick a day on the calendar and cancel our service all at the same time.

Completely overpriced for terrible service. Can't have more than one person on the Internet with is being **.

Internet is horrible. Always cuts out. I have a download speed of 5.58Mbps and a upload speed of 0.52Mbps which is ridiculous. Should not have to pay for such low quality internet, so they need to step it up or refund money.

Consumer beware. Signed up for CenturyLink internet and Prism TV service. Chat sales agent quoted approx. $75/mo for both services for 1st 12 months, approx. $130/mo starting 2nd year. Now, my actual current bill, even threw in late payment fee when I've paid bill in full before due date each month. Also have additional $100 on bill for "un-returned" STB that was returned to sender by UPS as ended up not needing. Internet Monthly Charges 39.95. Related Monthly Charges 11.98. Late Payment Charge 7.00. Taxes, Fees & Surcharges 0.70. Total Internet $59.63. Prism TV Monthly Charges 56.97. Related Monthly Charges 24.46. Usage Charges 11.98. Taxes, Fees & Surcharges 11.43. Total Television $104.84. Total New Charges $164.47.

The CenturyLink sales rep assured me that it would be $30 cheaper per month to bundle internet with a home phone, despite us only needing internet services. Don't! Our first bill just arrived and it is way larger than they promised. After an hour on hold, a CenturyLink employee told me it was actually way cheaper just to have internet, since the phone bill had about $50 in hidden fees per month. After another hour I changed my services to just internet, but even that had a charge to "change my account". What a joke. This company is actually straight up taking money from people and misleading them. I know I will never do business with them ever again.

CenturyLink is absolutely horrible! The service and speed of the internet is really bad! My internet is not worth the amount they charge for it and the amount they charge is continuously going up while their service is going down. Every time I call in I'm on hold for over an hour! That is not a replicable company by all means! If CenturyLink is your only choice of a internet provider save yourself some time and headache. Do not get internet at all!!!

My rented modem was sent to my billing address instead of my mailing address after I specifically told the lady I was speaking with to send the modem to my mailing address. I was able to retrieve the modem anyways, but I noticed my apartment didn't have a phone jack to connect the internet modem, so I set an appointment with CenturyLink to get one installed. They told me it would be $100 to have a technician install the phone jack and I was fine with them adding it to my bill. They set an appt for Aug 5 with a time frame of 8am-12pm.

I have had service Michigan Bell, N.J. Bell, Southern Bell, United Telephone (now SPRINT), and Southwestern Bell (now AT&T) previously. This is the only dial-tone provider that reported a successful installation without bothering to connect my house to an outside line! And that's just the start of their incompetence. BTW they hire people "canned" from other phone companies. Always having intermittent failures, not able to complete calls while my cell phones can. Customer service is a frustrating nightmare 'cause whoever you talk to is convinced that they are not the right person and redirects your call to another idiot who will tell you the same thing.

I agreed to a one year contract with a $29 monthly promotional discount for Internet service with Centurylink. After 6 months Centurylink deleted the $29 promotional discount and charged full price. Centurylink insist that I still have 6 months remaining on the one year agreement and will not explain why they have deleted my $29 promotional discount. When I requested to cancel the service they threatened a significant early termination fee.

We closed our account in April and I mailed back our internet router (using one of CenturyLink's prepaid labels) in May. In June we received a check for an overpayment. I cashed the check and confirmed that our account was current and closed before throwing away my receipt. In July I received an email saying our account has a balance. I looked up our old account and they are charging us $100 for the router. Basically since I don't have the receipt there is nothing I can do but pay for the returned router. I'm beyond frustrated and feeling like I have been scammed.

Centurylink has been horrible. I'll never use them again. The beginning process was confusing. It was explained how we'd get our equipment. We finally got it and over the next month the service was slow and unacceptable. Each time we called we'd get pretty much nowhere. We were hung up on numerous times when we'd call with issues. We have cancelled and had questions about our bill and again just hung up on if the call was at all a problem for the rep. They must be instructing them to just hang up on customers if you dont want to deal with them. DONT USE THIS COMPANY, COMPLETE WASTE OF TIME AND MONEY! HORRIBLE CUSTOMER SERVICE.

They quoted me one thing and charged me 4X the amount quoted. It took almost 4 hours of being transferred, put on hold, hung up on, going online, chatting, getting disconnected, etc. I finally asked to speak to a manager of a manager to get part of the bill taken care of. This company is completely disreputable. DO NOT DO BUSINESS WITH THEM!

I cancelled my account and 4 months later I still get billed. I pay the bill then receive a check back for overpayment. After being transferred between billing and financial department services for 1.5 hours I finally got the response that billing couldn't help because my account was cancelled and financial couldn't help because it's a billing issue. My resolve was to file a complaint with the FCC as well as the Corporation Commission of the State which seemed to get a response quickly from CenturyLink. I will see if it is actually resolved but that would be my suggestion after contacting CenturyLink.

I notified CenturyLink approximately two months prior to our move that we were moving out of town. I asked if there was anything I needed to do. Was told nothing - that they made a note of the move date (May 31st). August 4th I received a phone call from CenturyLink asking where the router box for the internet was because they never received it. I told them that I had never been given instructions on what to do with it so I left it in the house when we moved. The representative from CenturyLink then told me that I had to pay $103 for the router. What?

Got rid of this pitiful service April 7. Had to nag them for 3 weeks for the label to send the router back. 2 months later they took $92 from my checking for an unreturned router. UPS says they can't trace unless I have the routing number. The company says they have no record. Multiple phone calls and they have done no searching. The problem is on their end. Just another way to rip off the public. Will call them again today and am sure they will know nothing. UPS says they generated the label, they should have the routing numbers.

We have been trying to get internet and WiFi back on for over three weeks, they turned it off after taking the payment and nobody there knows why or how! One of their solutions was for us to go next door and ask our new neighbors to cancel their service, ridiculous. So after three weeks we now have gotten several bills where they are now charging us 170$ for turning our service on, and they still don't know how it was turned off! We have been on the phone with them for hours and hours. This is the worst company we have ever dealt with and I don't understand why they are still in business!

Spent over an hour being transferred to different departments, waited on hold for over 10 minutes every time they transferred me and had to repeat my issue only to be told I was in the wrong department. Waste of my time and seems like the goal was to tire me out and make me give up and continue to pay. While on hold repeatedly told to get online to get better customer service. My issue? I had been paying for Internet for over a week and they never connected it. If I hear "thanks for your patience, let me connect you to that department" one more time I'll scream. Crap customer service given by a company of thieves. Best part? After that, I STILL have no internet. The entire call was wasted and I get to start over. I HATE CENTURYLINK.

I called last November 2015 to hook up service for internet and tv. The tech showed up on the day I asked for. But that's where it went bad... first I didn't get any bills from them except a disconnect notice in January. I paid it and thought things would get better. We bought a house in March 2016 and the community only uses CenturyLink as a internet provider. So I called to have my services switched to my new address. Was informed that I would not be able to get Prizm but I would have internet. So after calling and calling their so-called customer service and not one person knowing what to do I had no internet or tv for 22 days but still got charged. So I asked them to cancel and restart a new account for me at my new house. I was told "yes we can do that." They said they will send a tech out to setup my modem and get it going.

We have been CenturyLink customers for nearly twenty six years - yes 26 years! We happily signed up for internet and even Prism TV when it became available in our area. We continued to have a bundle (phone, internet and TV) for several years (ten or more with TV) and in the beginning our bill was manageable but over the years we experienced career changes/pay cuts and were able to get promotions and discounts to keep us as customers. This past winter our bill had crept up to nearly $200/month so I called and spoke with someone about downgrading our Prism services in order to save money. They agreed that my billed could be cut to just over $106/month with the change in services.

Service is mediocre at best when the internet isn't down (about 50% of the time). Their customer service is the worst that I have ever experienced out of any company. They are very rude, will hang up on you, and transfer you over and over acting like someone else has to handle the issue. They are very dishonest! They knowingly make mistakes on your bill hoping you just will play it and not notice. If you do catch the dishonesty they play the phone game with you hoping that you will just give up and pay the ridiculous bill. I have spent 8-10 hours a day on the phone with them for 3 days in a row.

I was sold on an internet plan for $34.95 initially being told my area could only get 20 Mbps. I was a bit concerned about streaming capabilities with that rate so I had asked if I could cancel because of dissatisfaction with speed and was told I could, which seemed great. The speed was not good enough and I called to cancel, that is when I was told that my area was approved for a faster, 40 Mbps speed and the person I spoke to told me that, for my inconvenience, that I would be credited $30.00 for my bill. So now I'm here with a bill for $107.82 with no credit of $30.00 which was promised and not the agreed to price. The person I spoke to on the phone not long ago told me that a phone line was attached to my bill which would lower my bill to $39.41 a month. She said she didn't know why they do that. But that correction won't come into effect until next month's bill and I would have to pay the $107.82 for this first month.

Centurylink is by far the absolute worst company I have ever dealt with. I had an appointment to get internet and Prism TV installed at my home, but no technician ever showed up. I called them and after being on hold forever, I was told that there was a problem with their system and my order didn't process so a technician did not know to come to my house. Ok, no biggie, stuff like that happens. What I expected was for them to send a technician out within a day or two of their screw up. No. I have to wait over a week now. So I have to take another day off of work to go sit and wait on a technician that may or may not show up.

I recently experienced my internet service response with CenturyLink was very slow to the point that sometimes it would not bring up a screen requested. First, I thought I may have a virus, however working with my anti-virus people, my system was clean and that was not the cause. While on with them, he ran a line speed test which showed a download speed of 1.12 mbps and upload speed of .11 mbps. I am being billed for 10.00 high speed internet service. I called CenturyLink that same evening and the customer service got me to a service technician which determined that the line speed reading were correct and also that my modem was obsolete. He would send me a new modem, UPS Next Day and write a work order for a line tech person to come and check the lines.

My internet service is so slow at times it just stops. I am told I have the top speed for my area. When I question that speed there was a pause and then an excuse. "We have not upgraded our cable in your area and have no idea when that will happen. Try calling customer service." That is a real joke you get a answer out of a can. Not sure at this time. These people need to answer to someone.

I wouldn't recommend this company to my worst enemy. They are the pits. I ordered service and the tech never showed up for the appointment. I called and was given the bum's rush from person to person. Took me a couple of hours to finally get to talk with someone. They told me the tech had connected me. I informed them that no one ever showed up, that I have an old desktop computer that is wired in at the back and there was no connection, no equipment, and no tech at my house. They were so inept that I decided not to use their service and told them so. I went with another company, about whom I have no complaints.

Two months ago I cancelled my home phone line but continued with their internet access. The next two months I realized they were billing me for two home phones with all options. So I called to get them cancelled specifying to just leave internet. After hours of being put on hold and transferred, they said the home phones would be discontinued. The next business day the phones were off and so was the internet. It took hours of being on hold and transferring to finally get it thru somebody thick skull that I wanted the internet to stay on.

I had to do business with CenturyLink because their mere presence in my neighborhood disqualifies me from subsidized satellite. Speeds are slow as others have mentioned but my biggest concern was that they mercilessly punish you with fees, while at the same time constantly make errors themselves of which, of course, you are not entitled to charge *them* a fee. I've been overcharged by Century Link about 50 times (no exaggeration) over 6 years. Each time I had to call and beg for as little as a 5 dollar error back wasting my valuable time. How is that possible you ask?

I requested a speed upgrade for my current internet service. The technician botched up the upgrade but what was worst was that the upgrade never got process in their system. Had to wait a whole business day to get any help because their advertised 24/7 helpline is not 24/7. Then they stated the technician would be done with the repair by a set time... He showed up 4 hours later. Then they charged me for having the technician come over, noticed my service was working just fine before the upgrade. Worst experience I ever had and I was without internet service for almost 7 days and they're still charging me for the whole month. My monthly $40 bill went up to $200 just for a speed upgrade. I cannot recommend CenturyLink regardless of how much cheaper they are compared to the other competition. Save yourself the headaches and troubles by avoiding them at all cost.

If I could give them zero I would. I called for internet rates. The woman I spoke to was incredibly rude - so much so that I asked for her name (because I was going to complain) - she talked over me about "bundles". I explained I didn't want a bundle and she then said she would research what was available and abruptly put me on hold for 15 minutes. The only reason I stayed on hold was that I wanted her name. She came back and told me that if I wouldn't bundle that it would be $70 and I needed a 5 year contract to lock in the rates (you can't make this ** up!). When I again asked for her name - she hung up. CenturyLink if this is how you do business I'll pass.

Initiating service and setting up: 2 of 10. It's only a 2 because the service tech who came out to troubleshoot connectivity issues was a nice guy. Transparency: 0 of 10. No bills received by mail, email or carrier pigeon for the first three months of service. When I became suspicious of the lack of bills and called CenturyLink to get to the bottom of it, they told me I had all sorts of late charges for not paying bills they never sent me. Customer service: apathetic when you can finally get them on the phone. Tech support staff are overseas which would be fine if they were effective in communicating about technical networking issues in English. Many are not unfortunately. Internet service: upload speeds are terrible but I can't complain about 10 mbps when I live in a rural area. I'm happy to have broadband out here. I'm with CL solely for lack of options. The only positive comment I have about CenturyLink is that they're not Comcast.

If I could give negative stars - I would, but it wouldn't let me. I have NEVER written a bad review, as it takes too much energy to complain. However, my experience with CenturyLink is one that needs to be written, so that they can read what a beyond ** job they are doing, and to warn others. I don't know how this company is still standing since I am one of many that have been screwed over. Basically, this is the right provider for you If:

Website seems great however the people you deal with can never give a clear answer and although you guys take our money to provide a service it takes forever for them to show up and even when you do they say, "Let's see if I can connect you today or if I need to have a cable dropped." Go figure cable drop. 3 weeks later you still have my deposit and I am still without services. Now I cancel... takes 30 days to refund you... really... it only took roughly 5 mins to take the deposit but a month to return it. These guys should honestly be ashamed and the customer service is horrible. Honestly it's horrible. I would never recommend your services to anyone and I will be deterring anyone I meet that even mentions their name.

Horrible Company. Had an appointment from 4:45pm - 6:00pm, and they called me at 4:30pm telling me that all the techs went home and they couldn't come to the appointment. So Angry.

Ten years ago we moved from Las Vegas to Salt Lake and signed with CenturyLink. It was the biggest fiasco ever! It took over a year to straighten out the mess and billing with them. We cancelled our service and didn't want to deal with them again. Three weeks ago we signed up with CenturyLink and DirecTV because we thought they might be better to deal with. They assured us they had a better PR relationship. We were promised by two different salesman that we would receive a credit on our bill and a gift card for signing up with them. Now they say they can't give us the credit or card even though it was offered by two different salespeople. I even have their names and employee numbers. Once our contract expires, I will never ever deal with CenturyLink again EVER! They do not keep their word and live up to what they promise.

I was a CenturyLink customer for only 3 months. When I had made the appointment to get internet and phone service set up, it was scheduled for a Thursday between 11 am and 3 pm. The technician showed up the following Tuesday around 1 pm while I wasn't home. My fault I guess, because who isn't home on a Tuesday afternoon? Name one person. You can't because everyone is obviously home every Tuesday at 1 pm. I received a call about "missing my appointment" that Tuesday after the fact. I suppose it's a waste of resources to call me and tell me ahead of time. Hitler didn't tell Poland in advance before ruining their day, so why should any of us expect CenturyLink to operate any differently than the Third Reich?

Bad service: I signed up for CenturyLink Prism TV and internet service in December 2013. The service I signed up for, as advertised by the door to door salesman, was 20mb/s download speed. I was never told that this 20mb/s speed would be affected by TV usage, in that TV and internet shared the same bandwidth. Sometime since then, CenturyLink decided that their TV quality suffered. As explained by the CenturyLink technician, CenturyLink therefore capped the internet speed at 10mb/s in order to improve TV quality. That is, rather than sharing the same bandwidth, the TV had a dedicated bandwidth and the internet had a dedicated 10mb/s no matter TV usage. I was only told this after having a technician out to troubleshoot slow internet speed. After technicians tried to speed up internet to the 20mb/s advertised to me, they were only able to speed up to 12mb/s, even with another line.

I tried to sign up for CenturyLink online because they had a deal for free connection but they don't give the option to not get the modem. I have a modem. I called and told them I don't need a modem. They said they could sign me up over the phone and then give me a number to call about not needing the modem. They got me all signed up and then I called the number they gave me and found out that my modem will work just fine on their network but to get one anyway and then send it back if mine works.

The first year was great. Then my bill went from $30 to $77. I called to have it reduced back to its old rate or I was going to have to cancel. They agreed to reduce. But then the next month was even higher at $88. I was told it would all be taken care of and have numerous recorded phone calls and chat transcripts. I was then told I would get a higher speed for the same price, then I was told that was impossible so I could get the same speed for $22. I was told they would have to charge me $65 to have a tech come out to do the speed change. Then the tech called and said he didn't have to come out for such things. A couple weeks later (today) a tech came out and said he was there to install new service. What a joke.

Switching from Charter Communications to CenturyLink/DirecTV is without a doubt, hands down, the absolute WORST experience I have ever had in dealing with customer services in my 62 years of living. There is an old saying... right hand does not know what left hand is doing... fits this company to a T. I was quoted a very reasonable price, but when the statement came, it was quite different to the tune of an additional 80 dollars per month, making it 25 dollars more than what I had been paying at Charter!! This bundle deal of theirs is a joke. 2 separate companies trying to form one... not working.

I wanted internet and phone from this company (landline) and went to their website and selected a plan that had same pricing for three years. First bill was triple the cost. No one to talk to... they blamed it on an additional $40 in taxes plus other items. Next bill was $250... and my plan was supposed to be $64.00. I have been on hold, hung up on, lied to, etc. and finally reported them to the Oregon Justice Dept who did look into it as they had so many complaints about this company. Then a CenturyLink employee told me she was sending me a "plugin" that would eliminate the high taxes because it went to another company - Verizon. They actually sent me a modem. Then they cut off my phone for 2 weeks and it took their installer almost five hours here to try and reestablish my phone number of 11 years because not only had it been ported to Verizon by this CenturyLink employee Jennifer ** but it was sent over there as a wireless plan.

I have been trying to resolve billing issues and consistent service for over a year. I was told if I put my bill on auto deduct it would be this low amount. I never saw that amount. It has been twice the quoted price. When I called to ask about it they claimed that it was a one time offer or no one would have told me that. My service is sketchy at best in this area with only 3mbs I have to click and wait. This is by far the worst Internet company I have ever had to deal with. I recently suddenly have no service for last 2 days. I cannot get through either by phone or chat. When my contract is done I am done, and cancelling my service, or I should say lack of service.

This is easily the WORST and UNSTRUCTURED company I have ever dealt with. They are not transparent in their billing and they will hit you with hidden fees. Just wait until you call their customer service. It's laughable. If you call to pay a bill, they will take care of you real quick. If you call to question them or dispute something, they will transfer you around AT LEAST a dozen times and sometimes they will straight up hang up on you or transfer you back to the original computer robot. It is absolutely atrocious. They suck.

CenturyLink has the worst customer service ever. I called to find out why my bill was so high after removing the 30 day trial Prism TV offer. I was hung up on, transferred 7 times to several depts, told I was being transferred to a supervisor/manager just to receive a voicemail. My bill still has not been fixed. I was told it will take two billing cycles before I will see a $40 credit because they overcharged me for the prism tv.

Four months ago I called CenturyLink for new internet service. They sent me a modem and never turned on my service. I called them and they said that my account was closed. So I had to start all over getting a tech to come out and turn on service. So it took me three weeks to get service turned on. I ordered the turbo but they connected basic only. I called and they said turbo was not available in my area. So I cancelled service after ten days of terrible service and unhelpful customer service. After that I returned CenturyLink's equipment and paid my final bill.

On July 18th I tried to add a phone line to an existing internet account on the 18th, which was supposed to be turned on on the 22nd. When I came home on Friday the 22nd I found out we had no internet service and no phone service. My acct got cancelled. Tried contacting customer service, no such luck. Contacted customer service on chat. They informed me about my acct being cancelled but then mentioned that they showed I had activated a new acct that started on the 8th of July, which I still to this day have no idea of what they were talking about. While on chat and finding out about this information, the agent then tells me "We are going to have to activate an acct as a new customer." Why are they not able to just reactivate my acct as it was?

I moved at the end of 2015 and at the time, CenturyLink was the only service available on my block. I had been with them before and did not want to go with them again, but I had no choice. A service rep talked me into Prism, when all I needed was Internet. Prism is so bad that I would not take it even if they paid me to use it. It is almost all advertising and repeated programs, none of which interest me. Anything I want I can get on broadcast or over the Internet. Now I am stuck paying until the end of the year. What a rip off!

CenturyLink told me they would give me high-speed Internet and HD TV for an awesome deal of about $90/month. It's been four months and I've seen numerous extra charges ranging from $50 to $150, along with 60Mbps download speed less than I was told. Since the beginning I've spent about 8 hours on the phone trying to resolve these issues. I've never been transferred less than twice, and have been transferred up to six times and they had to "research the issue further".

The only reason why I have a contract with this company is because they have a contract with my apartment complex. I haven't even begun services with this company yet and I'm already having difficulty getting started. For the past three weeks all I've been told was will get your services started and I keep getting delays delays and more delays. Even worse is that the customer service representative always has a way to try and upsell you on Services instead of trying to solve the problem.

Terrible customer service!!! I called around 4:30 pm on Friday to their customer service department and I get a recording stating their call center is closed. And to call back during business hours 9am - 6pm, local time, Monday - Friday. I'm calling at 4:30 pm local on Friday. Apparently they leave one and a half hour early on Friday. I decided to try their chat line service online at 4:40 pm and was chatting with a representative within a minute. He couldn't help me out so he transferred me to another representative. I was #22 on the waiting list. After waiting one hour and ten minutes (4:50 pm) I get a message stating "there are currently no available agents to interact with you." WHAT?!? Why can't I get help? Cancel my service please!

This company is crap from top to bottom. Sales reps made everything sound great and I felt like I was getting a great deal. It turned out I was getting horrible service and getting nowhere near the internet speed that I was "supposed" to be getting. I just got off the phone with a rep from CenturyLink and she stated that even though I'm paying for up to 12 megabits per second, technically I could be receiving much less than that because it's "up" to 12. For months I've been testing my internet speed and its been ranging from .35 to 4 mega. .35 haha wow that's an absolute joke, however they claim that it's up to 12 so tough luck. If you are considering getting CenturyLink, don't make the same mistake I have made. Once my contract is up in a few months I will do business with anyone else, even if that means paying a few more bucks because CenturyLink is a complete joke.

I wrote a negative review about CenturyLink and my experience with them. I just wanted to update that and say they have responded and addressed my issues. So far okay.

CenturyLink is currently the only ISP in the area that doesn't have a data cap, so it's my only choice. After several years of working from home and suffering through the sub-megabit speeds and 10-20 hours of downtime a week we've decided to just cancel the service, sell our wonderful house, and move somewhere else where they, hopefully, have never heard of CenturyLink.

I would NOT recommend CenturyLink to anybody! This company is absolutely horrible. First we scheduled a day to have our services installed and nobody showed up! So I called later that day expressing my concern about nobody showing up and they scheduled another day, well when that day came what do you know - nobody showed again! This happened with nobody showing up 5 TIMES!!! At this point we had been paying for 2 weeks of service that we still had yet to receive due to them not showing up on scheduled days! Finally the 6th time was a charm and we got our services!

CenturyLink is awful in every way! On a residential scale & business they are absolutely horrible. I've dealt with them at work and I have CenturyLink internet at home and they can NEVER get the billing right. Their bills are SO confusing that its very hard to understand what they are even charging you and why. I have to call them almost every single month to fix either my bill or my mom's, which they completely screwed up over and over, and finally fixed after over 3 months of getting it screwed up.

2 hours on the phone. Lied to, manipulated, told to disconnect and reconnect service in order to get a promotional rate. On hold 20-30 minutes at a time. Worst customer "service" ever experienced. It is clear from other reviews that this is their standard operating procedure. It's a shame there are only 2 providers to choose from in my area and they both stink. Where is the internet provider who actually cares about customer service/satisfaction?

We moved out of the service area for CenturyLink, our new home is not is CenturyLink service area therefore we had to terminate services. We got a bill in the mail for an early termination fee of $200. $200!!! We would have loved to keep CenturyLink at our new address. We really did like the service they offered. Had been with them for years. Called and talked to rep on the phone to see if they could decrease term fee or void. Was told there was nothing they could do because "they didn't initiate our move." Explained to them that we were satisfied customers up until this point. Then asked to be put on a payment plan, because I wasn't about to just give them $200, was told that was only an option for active customers, even though our final bill states to call and set up payment options.

Horrible company. Could never get a bill that was correct. Many hours spent on hold with them. I would pay the amount the rep told me to pay then the next month it would be wrong again. At some point they took long distance off of my phone. Sent me a bill for almost $500.00. I had phone and internet service. I canceled all service with them and requested a detailed bill. That took forever to receive. It has been a nightmare with no end in sight. They have turned me over to a collection agency. Maybe the collection agency will be easier to deal with. Good luck dealing with this company. I was only with them for about three months before I cancelled. $500.00 For three months of phone and internet.

My mother's account suddenly doubled in cost. Tried to go on website to change package and only options are phone or chat. Have tried many times to contact and both never available! It seems they are intentionally making it difficult to change your service options. This and other issues I read about here should be reported to the FCC.

I looked up on the website of CenturyLink and seems inviting, hence, I tried to switch from Cox to CenturyLink. Planned to switch to CenturyLink all of my 3 homes. I did my primary home first and told person I talked to that I definitely would keep my current telephone number with Cox. A technician came by on our appointment date but when I told him of keeping of old number told me that he did not know about that. He said I need to call the office again and tell them what I wanted. A technician came by again and successfully changed my provider from Cox to CenturyLink. Then, I called them again to switch the provider of my 2nd home. I talked to somebody and we already closed the deal, told me the account and order number then transferred me to a department, sales department. The person I talked to this time could not understand what I was saying and what I wanted. I hang up thinking that I got the wrong department.

I should have followed my instincts when I responded to a mailer from CenturyLink in October of 2015. The promotion was unlimited wi-fi and free router. When I called in response to the ad, it was a different story. The cost would be 29.95/mo plus $8 for the router rental. I told the agent I had the promo right in my hand and would e-mail him a photo of it. Then the agent backed down and said I could have the deal and he would send me the router and set a day to turn on the phone line.

I moved to Rolla Mo and set up internet with CenturyLink. After having internet service for 2 months I had not received a bill. I called CenturyLink regarding me not receiving a bill and was told that I should receive one in a week or two. A month went by with me not receiving a bill so I contacted CenturyLink again asking for a bill so that I could pay for my internet. I was informed that my account was set up so that I would not receive a bill but that they would correct the issue and send me a bill. Another month went by without a bill so I called again. Again I was told that I would receive a bill but that I could pay online.

There was a time when the telephone companies were reliable. CenturyLink is a joke! I ordered a single phone landline for use in emergencies. Whenever I use this line there is a lot of static and people on the other end say that they have a hard time hearing me. I've changed out phones so I know it's not the phone. I called tech support and they were extremely unprofessional, as if they were talking to a 5 year old. This was after being on hold for almost 30 minutes. He gave me a song and dance about sending a technician out and when I told him the time he assigned wouldn't work he gave a heavy sigh.

Every time I call Centurylink, I get disconnected. I am beginning to think that they do it on purpose. It is a phone company for crying out loud. This should never happen! Today I was put on hold for over 30 minutes and then the call got disconnected. I was so angry. And they never give the same information twice. I called 3 times today and got totally conflicting information regarding my account each time. They gave me different prices that varied wildly. In the past I have been given wrong information that they held me accountable for. No one seems to know what they are talking about! Such a frustrating company to deal with.

CenturyLink up-sold me without telling me I needed to buy a new modem and pay a tech. The cost was 159.00 dollars. I was fine with the 12 megabits I had. Before the tech came to my house I was told that I would not have to pay the 59.00 dollar service fee, but they billed me anyways. I tried to cancel but that would be 200.00. They are so dishonest. Don't believe anything they tell you. And forget about customer service.

I cringe every time I have to deal with CenturyLink. Slow, unresponsive, hard to understand. All of the above! Missed appointments, wrong charges, long hold time and continuously transferred around. Finally, have another option for service and 4 months after cancelling CenturyLink service still having to fight to get charges reversed for billing past cancellation date and for equipment that was returned. After 15 years of having no option but to use this company if I wanted internet service, I would strongly advise not to use this company.

I was mysteriously taken off "autopay". I did not find out until my next bill came and had the previous balance showing as late and I had $7.79 in late fees. All customer service would tell me was that my CC had been declined, but they did not know why. The CC I was using had $7000+ available; more than enough to cover $153.46 in the previous bill. The customer service agent left me hanging on the phone until another customer service rep answer it as a new call. Do the explanation all over again! Even less help. Requested a supervisor and she offered to take my CC info and pay the current bill and charge me a $3.50 "convenience fee". TOTALLY USELESS. I went online, paid via my checking account to avoid the "convenience fee" but had to eat the $7.79 late fee.

Was sold bundled internet/prism. One hour on phone for sale and ambiguous explanations, 2 hours installation, another 2 hours on phone after it didn't work right, and another 1 hour tech appt to fix their BS. Kept getting bounced around from dept. to dept. since nobody knew their a$$ from a hole in ground. And I'm totally serious! I don't need the aggravation. Probably going to Xfinity and I'll probably need to go to the doctor to get some blood pressure pills now.

I signed up for service with CenturyLink 3/22/16 for the phone and DIRECTV bundle package. Within three days, I received an email confirmation stating that the order and installation was complete when in fact it was not. The service did not actually until the first week of April. Upon signing up for service, I was told that I would get a $50 gift card for signing up. After waiting for two months, I called inquiring about the card. The Customer Service representative was highly rude. He implied that they haven't received the payment which was false because it was drafted out of my account. Then, when he found my payment, he quickly transferred my call. Sixteen weeks later, I received the card.

All I needed was a list of the local phone calls I have made from my home phone number 208-** the month of June listed on my bill or a hard copy mailed or email to me. After 4 phone transfers still nothing. I STILL NEED A LIST OF OUTGOING CALLS MADE FROM MY HOME PHONE NUMBER. As a minimum they can be listed on by June bill. (You won't believe the reply! analog service?) I thought that went out with the dinosaurs. CenturyLink is an analog phone service and as previously advised, "to obtain the information you are requesting, it is time consuming and the cost has to be absorbed by the person requesting the information.

This is the worst internet service provider and I haven't even gotten the damn internet. First off we were scheduled to get it hooked up last Friday and today is Wednesday. The company technical people for whatever reason decided not to show up or say anything. Then we contacted support over the weekend which could not even activate our account since apparently whoever did it the first time didn't do it right nor help us until Monday.

Had CenturyLink for 1 year. Cancelled two years ago, returned modem, and prepaid my last bill. Two months ago, received collections notice from AFNI, (CenturyLink's collections agency). Called CenturyLink to investigate. Cold transferred from customer service to Financial Service, to Closed Accounts Service, and back to Customer Service department 11 times, with each agent telling me the problem resided with a different department. Was told that their phone system did not allow warm transfers, so had to re-explain the situation each time.

Signed a contract with Centurylink in January with the understanding that this was a winter home and we would need the account to be on seasonal rates part of the time. Sales rep told us the seasonal rate would be between $25 and $30. After the first bill, promotional discounts changed or disappeared completely. My calls resulted in them being reinstated on the next bill, but other promotions disappeared. Each month required another phone call to straighten things out. In May we went seasonal, but the charges were much higher than originally conveyed to us by the sales rep.

I am a long time user of CenturyLink (Quest) out of necessity that I have to have a landline. First thing, if you look online you will quickly find out there is no option to file a direct complaint or a review about this communication SERVICE provider on their website. That is a red flag! This is not a customer oriented company. Seems they make their money through stock buybacks and all kind of financial shenanigans propping share value that way, not by providing a better service. Many of the customer service reps are plain rude and will give you inaccurate and misleading information on the phone.

I canceled the not so great service in January, was told there was nothing else I needed to do. Then a few months later started getting emails saying that my account was overdue. Then it was sent to the creditors, which I called and they filed a dispute, but the emails have not stopped. When I "chatted" with them today, they said I have a month fee and the modem was never returned. However, the modem was returned about a year prior and the rental charges had stopped at that time. Yet, now they never received the modem. How convenient. No matter what was said, they just kept repeating the same thing. Also, once they start the 2nd party creditor, aren't they no longer supposed to deal with the customer. Interesting. Whatever you do, don't go with their service. It is not worth it during or after.

This is by far the worst experience I've ever had with any cable or internet provider. Connection is poor, service is extremely expensive ($86 for 15 gig, internet only), have to reset the modem at least once per week and sometimes multiple times per week, which costs me data on my phone since it ALWAYS cuts out ironically overnight. Haven't even discussed the awful customer service I've repeatedly received from them. I read another review that said CenturyLink charged them more money on July 7, 2016 that they were unable to reverse. I was also charged an additional $96 dollars on that same exact date. Interesting isn't it?

If I could put 0 stars, I would. But I had to give the bare minimum of 1 star. The customer service is absolutely the worst I've ever dealt with. Inadequate employees giving information that isn't accurate or honest. I needed to discontinue my service with CenturyLink because I was moving... pretty simple transaction. It ended up being SUCH a hassle. My internet was shut off prior to my moving date, and when I called to get it sorted out, I was on the phone with them for another 2 hours just to get it turned back on. When I called AGAIN to disconnect, I was on the phone with 3 different people all that mysteriously "only handled west coast customers". I will NEVER refer any friends or family to this company. They are nothing but a total headache.

Signed up for bundled Cable, Internet, and phone. Assigned number to landline, 3 weeks into service I no longer have phone service without warning, get an order confirmation with an unknown number attached to account. I have spent two days trying to reconcile the discrepancy with at least 10 different communications with CenturyLink via chat and phone. Have experience long wait times and have been dropped on every call. Finally disconnected services as I have no idea who can access my account, and am getting no answers from CenturyLink.

I just wanted to reschedule my installation date for DirecTV in Minneapolis. The emails sent to confirm the original installation provided no guidance for rescheduling, but they did provide a chat line, which I used. They then directed me to the 1-800-DirecTV number to call. I called the number and from there started a NIGHTMARE journey with CenturyLink. I was transferred 6 times! Yes, 6 times. The last transfer I was on hold 20 minutes before I hung up. Everyone had an excuse. Just to reschedule my installation date has taken 2+ hours out of my day and I still haven't achieved my objective. How does a company with this poor of service stay in business? I have now called a new number and I've been trying to reschedule for over 25 minutes. If CenturyLink thinks this is customer service, they need to be run out of town. Still waiting.

Not only is the service unreliable, but so are the customer representatives. I initially chatted with a rep on 4/29/2016 because our speed is so slow. He checked the map and said, "Oh, yeah! You can get 15 Mbps at your location! I'll send a rep out with a new modem, too, cause your's is old!" I said, "Let's do it!".

We live in the Platteville, Wisconsin area and our speed is so slow we cannot use our service during the daytime hours. We have contacted them again and again and again. The results are consistent... Nothing is done. After the rep on the phone runs through the usual protocol a service ticket is activated and the technician comes and does a site evaluation. He tells us we are paying for speed that they cannot support at this time and that a module update is needed for our area due to high volume traffic. He also stated there is no chance this will happen this summer due to their workload. Since we are in an area that is not high enough in elevation to receive available satellite dish internet we are screwed unless we want to pay the outrageous prices that the national satellite providers (like Hughes) charges. We are paying for 1.5 Mbps of download service and 896 kbps of upload service and we average .7 on the download and .24 on the upload side.

I've been a customer with CenturyLink for two years and I waste every month hours calling them to correct every single bill I receive from them. Unfortunately it's the only option I have in my area and luckily I'm moving to another city soon so I'll disconnect this crappy service immediately. NOT RECOMMMENDED at all. If you want headache in your life get CenturyLink crap, and every single month you'll get a different amount and it varies from $40-200, and you'll spend long hours every month calling them.

Internet drops ALL the time. We have contacted CenturyLink and horrible customer service that claims internet is working but will happily bill us for a new modem to resolve issues of dropped internet service. We have been on the phone with them for over one hour because the lady says "Please hold again" for up to three mins. They still cannot resolve our internet connection. We should not have to pay for service that does not work! Unfortunately, there is no other service to change to so we are stuck with CenturyLink! HORRIBLE... Completely dissatisfied and would not recommend them to anyone.

I am a Vietnam Veteran and had to move into the housing unit on the Salt Lake City VA Campus. I saw the CenturyLink installers here and thought I would get them for my internet. BOY DID I MAKE A MISTAKE. From the get go it was one lie after another, getting put on hold for up to 45 minutes, being hung up on or talked down as if I was a liar like they are. My service was suppose to be installed today at 10:45AM. No one showed. I called and was told by a lady that the service was to be turn on at 10:45AM and my box was to arrive today but late. Then we found out the box was the wrong one. I put in to purchase a box since to rent a box was approximately $120 per year and you can buy one for $99.99 and said she corrected the information and again I would receive the wrong box today and have internet by tonight.

On June 10th 2016 I contacted CenturyLink about moving and Kristen ** chatted with me stating if CenturyLink service was unavailable at my new address then an early termination fee would be waived. I gave her my new address and then she stated that the fee is waived. I received billing from CenturyLink on July 7 2016, stating I owed a early termination fee of $181.23. I do not owe these harassing customer service personnel of CenturyLink any money since they cannot continue service at my new address as agreed to by their customer service escalated team. Please file this formal complaint that is most appropriate for this RIP OFF policies of their billing department CenturyLink P.O. Box 4300 Carol Stream, IL 60197-4300. CenturyLink is being notified to CEASE AND DESIST COMMUNICATION with me as well since this is a RIP OFF ACTION BY CENTURYLINK. Thank you.

I had CenturyLink for about 5 months. During that time I rented the modem for about 3 months and paid for it after which was a little over $100... thinking my bills would be cheaper, they weren't. I told them I wanted to disconnect services because my bills were getting too high. I should have been done with them from there. After the cancellation I received a fee of over $130 just for the cancellation. I called their customer service team, which is a team that doesn't have a clue what you say no matter how many times you say it! I asked why my bill was so high, so this guy offers me the $20 a month bill... little did I know that information was false!! They sent me a new modem because my bought modem wouldn't work for the reinstalled internet service.

We have called CenturyLink for 3 months straight complaining about the charges on our bill. Very inconsistent. Every month is a different charge and we only have internet thru them. Couple things to be aware: #1 Read every single word on your bill cause they will put you in a contract without your consent or knowledge. They simply state on the bill that you have 30 days to decline the 12 month contract. If they don't hear from you, well youre done Boom in a contract.

Back in March 2016 I received a notice from CenturyLink that Prism has double-billed us, so we had one month with a short (less than $85 that we normally are billed), and ever since then we have been having to pay CenturyLink every 2 weeks! Today I log in to my CenturyLink account online since I paid the bill in full on 7/1/16, I still show I have a balance that I owe of $500+! I contact CenturyLink (800-244-1111), speak to a customer service rep. He looks at billing history and agrees with me "Everything is really screwed up with the PRISM billing." Then transfers me over to an ESL Prism retention rep, who did nothing to help.

I signed up for an additional discount with auto pay, and when I signed up for it, no discount appeared. Every time I called, they told me to wait another month. On the fourth month, I was told it was too late to enroll and could not get my discount even though the information was on the computer the whole time. Then, when I called to cancel my internet, they told me it was a $34 dollar charge. I later received a bill for $160, after I paid the $34. When I tried to call customer service, I was on the phone for over 2 hours, with over 8 people, all with a different answer, all to be told that they could not help me and to call back later.

They had an advertising for $20.00/month internet service (without bundle). First bill ended up being $84.54. After several attempts I was able to get the bill correction for $44.00. They said I needed to lease the modem for $9.00 per month and no auto debit was 10.00 more. So with all the taxes and fees it's $44.00/month. Good for about 4 months then my bill would go back up to $84.54. Huge inconvenience to go through this every 4 months! Fast forward to 06/25/16. Talked with a agent that was so smooth with words and empathy. I was promised a new contract with 29.99 and to buy the modem with 3 month payment plan. Also I was convinced to sign for for direct TV for 29.99/month. Get a 100 VISA card plus a 50 dollar bonus card.

I ordered internet service with CenturyLink, they told me I will get service in 2 weeks. At the 2 weeks they said they have to run new wiring outside and it will take 8 weeks. When they tech came to install he was suppose to install 2 internet lines, one upstairs and one downstairs, he said he couldn't do it. I paid for the modem and they were charging me monthly for leasing as well. I had to keep calling every month for billing issues. The price they told me was double on the bill. After they listen to the call they fixed it. When the one year was up I cancel the service and they charge me half the bill for 2 days of service. Then the month after they charge me a disconnect fee for doing nothing physically. Worst company ever.