CenturyLink Reviews

Now in September, 2017, my mother is still receiving bills and no amount of calling gets any results. The people answering the phones hang up on me or put me on hold for at least 40-50 minutes. Tonight, I called and spent at least 3 hours being hung up on and put on hold. This company should have their business license taken away. Nothing compares to the way they handle customers.

2 months later I got an email from CenturyLink asking how my internet connection was going, with the wrong zip code as the only information on it. At this moment I have been on the phone for 2 hours and have talked to 5 different people without getting any straighter answer than I got from the first round. I have never received a single MB of data service from CenturyLink, but they have cost me close to 10 hours in hassle. I can only imagine how horrible dealing with them on a regular basis is.

Upon receiving another bill, account preferences appeared unchanged with no correction to amount owed. The billing account holder name had been changed to wife's name without permission. The name was incorrectly spelled and wrong last name. Wife called CenturyLink to rectify and CenturyLink did not justify why name on account was changed. Wife did not appreciate CenturyLink changing account holder information and tried to explain why it seemed illegal. They explained that since husband allowed wife to have access to account they could do whatever they wanted since authorization was given for account access.

They did however correct account to internet service only. Upon receiving the next bill we still were billed for more than internet. We subsequently received a reimbursement cheque. The account holder name was changed again, this time wife's name was correct, wife questioned CenturyLink who again said they had permission by wife having account access.

Moving forward... Sold our home, wife called July 6th, 2017 to make final payment and close account as of July 13th, 2017. We continued to get a bill account was not closed. Wife called to cancel again August 23rd, 2017. Account was still not closed. Wife called again and was told $200 was due to cover the canceled contract. Wife did not sign a contract...

Wife took CenturyLink box to location in Ballard and to discuss account status. Young man at counter read notes, says wife called on August 23rd, 2017 to close the account August 13th, 2017. Wife told clerk the date was wrong. He printed up a bill and account was still open!!! Clerk insisted the notes are correct. I told clerk I would call CenturyLink to straighten out account.

Wife called on September 13th, 2017 spoke to Enrick at Centurylink... He read word for word all the notes. Wife told Enrick that dates are noted wrong and still account is open. Enrick said wife and husband are responsible for the account per notes on account. Enrick explained that after making payment on account on July 6th, 2017, the CenturyLink rep would have transferred wife to another department to cancel account. Wife told Enrick that she did not do that. Enrick says that since I had never been transferred, the account remains open??? Wife told Enrich that this was the third time she called to cancel the account. He argued and wife told him he was being recorded, he hung up.

Updated on 10/19/2017: Update on previous issue with CenturyLink. We have not received a response from the company, I did however receive a statement in my email. Account is seriously overdue $53.00... What is the problem with these people? I spoke to Lorraina, said account is still open??? No notations of returning equipment to location in Ballard, nor request to close account. This time I was given a confirmation number indicating my account was closed as of October 17th. Lorraina reviewed notes on account file and I have determined the notes are not accurate as information about the conflict is missing. It is not possible to refer to previous conversations in the notations due to inaccuracies. It is therefore impossible to rectify issues. Will see what happens next month!

I have now spoken to at least 30 people with CenturyLink and It is obvious to me that their business model is a bait and switch. Or they are the most inept company in existence. Last night I even had a service representative call me and say. "We have your name number for a service call but have no work order. Did you need something." He said it like it happens to them all the time. STAY AWAY FOR THIS COMPANY. I have never not paid a bill in my life. But they will be the first on pure principle.

These things can sometimes not be noticed if you aren't checking, as if the first 6 attempts don't receive connection responses, the 7th one does and your content appears. So you just feel like it was slower than usual, or expected. But sometimes it won't open the web page, or loses connection for that movie. Or your phone reverts to cellular and you see that you used data, when you thought you were on wifi all day, in your own home. This results in real world costs, that were unexpected. Blowing your data plan on your phone. Having to tether your child's (school issued computer) to your phone so they may complete homework - thusly blowing your data plan on your cellular phone. Being unable to take that work from home day, because, you can't get your emails or join that one meeting you have to be on, except on your cellular phone, with no content viewable.

It also results in paying full price for partial delivery of services or goods. I pay full price each month, but don't get full service each month. Then you are locked into a contract with penalty fees, like a kidnap victim needing to pay the ransom to get out of this ordeal. I viewed Mediacom complaints on this site, and see them responding to negative posts. There was a pretty even mix of good and bad reviews. Whether or not they fix the issues, they are out there doing something. I saw 3000 negative posts about CenturyLink, Haven't seen a reply yet. Think about that. I'd pay more for the same service if were actually delivered consistently. That's a consumer statement. Take heed companies.

About a week before I officially moved, I called to ensure that everything was in order and that everything was all said and done. I was assured that it was. I confirmed again that my equipment had been received, and it had been. I already knew that everything was done, but I wanted to confirm it for myself. I knew because the Internet/TV stopped working before I returned the equipment.

Fast forward a few months. I start getting phone calls from CL on my old phone number (I kept my old number on Google Voice for a bit just in case). These calls were asking for payment of an overdue account. I called back (on my new number... oops) to find out that I had an overdue bill of nearly $150.00 that for some reason hadn't been paid. It was crazy to me that the bill would be that high, especially considering that my monthly bill was just under $75.00. Somehow, they got the idea that I owed them payment for two months of service for a time that I hadn't even lived there. I talked to the rep and after a few transfers I found the the right place and everything was settled. I explained that the bill was impossible as everything had been settled and all balances set to zero before I even left the state. After doing some looking, the rep agreed, apologized and everything was good.

Now, I won't even get into details about the future of this because for the next few years, the same thing keeps happening every 6 months or so. Get a request for payment, call and settle it, then it's done. Then it pops up again. It just popped up again this morning, but the difference is that this time it's from a collections company called ERC. I've talked to multiple managers, gotten everything cleared away multiple times and yet, here we are. I hate to rant so long, but this loop they're dragging me through is ridiculous. Every time I call in now it's the same thing. I ask for the exact reason I supposedly owe money, and all I'm giving is the generic, Overdue bill. No reason for why it's actually there, why it was put back, nothing. It's infuriating.

NO service tech showed up the following day so I called again and was told after speaking with several supervisors from many different departments that he would be coming and to wait until 7 pm but he did not show. I called the following day and again was told he would be coming and to wait until 7 pm but he did not show again! Called the following day and was told that he would be there but again NO show. I still had NO internet service this entire time! Called the following Monday and spoke with Ray from the Retention/Loyalty office to cancel service. He canceled my service and promised me that I would NOT be charged an early termination fee because it was the "company's fault" that I had no service or any tech come to complete the installation. He stated on several occasions that I will not be charged an early termination fee and said he put canceled "without penalty" in my account.

He gave me the direct number to the retention office and instructed me to call if I do receive a bill. On August 9 I received a bill for services for August and also a letter stating an order confirmation and pricing of a modem that I never received. I called the direct number to the loyalty department as instructed by Ray and questioned the bill. I was not allowed to talk with Ray as requested and was told that the service was canceled but there is NO notation about canceled "without penalty" in my account as promised by Ray so I will be charged an early termination fee next month.

ON August 11 I submitted a complaint to BBB and it was processed on August 14 by BBB. I have not as of Sept 9 received a response to my complaint and received a bill from CenturyLink for $176.30 on Sept. 9. I sent an email to the contact person at BBB asking for assistance in handling this matter since I feel I should not be responsible for paying a termination fee due to the company's incompetence in handling service calls. I have called customer service on numerous occasions with no cooperation.

That was real nice for you guys to hide the fact that there will be other charges. And that was real nice to not mention about other installation prices. That is how you guys make money. I am going to be raging about this issue and hopefully in the future you guys will NEVER back stab your customers like this. I really want to stop CenturyLink and go for Xfinity. However, I cannot even do that anymore since you guys all charged me sooo much money for putting holes through my wall. Very Frustrating.

I closed my account in Dec. and paid my final January bill - including the three weeks I did not even have service with CenturyLink, but customer service refused to credit. Three weeks with a new provider, 5 weeks since canceled services, and they still would not credit the three weeks I was no longer a customer... Literally, the invoice had the monthly dates listed for service, and three of those on the bill, I was no longer connected. BUT, with no help from customer service I paid it. I was tired of fighting for something and I wanted to move on, so I paid it!! Here I am, 9 months later, no word, no notice, no letter, no anything from CenturyLink. I have now received a notice from a collection company trying to collect a debt from CenturyLink.

Seriously, I have phone calls to make, but this company has abused me for the last time!! I never wish badly on anyone, it's not good karma, but I can't say the same for this company. I hate to see all the complaints and know that I am not the only customer who is not treated in a fair and equitable manner for a service provider I chose, but I am so glad I am no longer with. Don't trust them to do anything properly. I sure am curious though why my debt was sent to a collection agency, without contacting me first? No best practice for this business, obviously.

CenturyLink has a monopoly over any other internet provider, so we are unable to obtain internet outside of CenturyLink yet they refuse to provide us service even though we are located on a major highway and right across the highway, there is a business that is using CenturyLink for internet. If they are unable or unwilling to provide service in their own area, then the area needs to be opened up for competition.

I have the automated billing and when my bill gets over a certain amount I receive an email to warn me. Well guess what? I received the email again yesterday and my bill was another $20 more than it was the previous month. This customer service person had added on a service that I did not even ask for. It's called the Century @ease option. I don't know what the heck it is, I don't care what it is and never will care what it is, all I knew is that I was paying for it. I am so stinking mad right now. I still haven't called them because I found out on Sunday and today is Labor Day and the retention department is not working. Don't they record their customer service conversations? Maybe they just listen to them. I will be on the phone to their retention department tomorrow. I'm livid right now. Unless they come up with something wonderful I will tell them to disconnect. I'm just amazed how these people stay in business with so many bad reviews.

First month was 10 dollars credit for auto pay which they still were taking. Then this bill and month prior were both over double what they had agreed to. I can't find my contract. Spent hours trying to get straight. They refused to credit overpayments back. They said I had agreed to sign up with AT&T. I explained that was not what was agreed to. I agreed to phone and internet with CenturyLink as bundle deal. I'm not sure where contract is so asked them to send copy of where I signed agreeing to sign up with at and my signature on that page. They refuse to send. Then told I would dispute the portion that was over billing with my credit card if they refuse my request. They offered to drop bill down by 50 dollars for 12 month. I ask about credit for overcharge said can't do that.

Then after the credit card company reversed disputed amount keep in mind I left portion agreed to stay with them not trying to get out of what I agreed to just refuse to pay more than that. They sent a bill for almost 80 dollars showing like there was a 40 dollar credit on the amount disputed. Then do to me putting block on any further billing. Two days later got bill for almost 180 dollars. I told them they broke the contract and to pick up equipment on first call if they refused to work out. Then called again after got other two bills. They still refuse to send copy of contract by mail and refuse to work out again. Won't give name of Manager or anyone over supervisor and won't let me speak to anyone that can show me where I agreed to sign up with AT&T.

They can't because it doesn't exist. I will not pay them would rather watch DVDs or nothing than deal with a crooked company. I stand by my principles and would stick to my word but expect the same in return. Honor, and integrity. I came from a time when your word, your promise meant something. This is not true for big company's or a lot of people in today's world but mine means something to this day.

Last month I caught them charging us $9.99 per month all year for a router they admit we returned last December. I had earlier complained about the fraudulent charges in April causing them to issue a 3 month credit [it should have been 5 months] while continuing to charge us another $9.99 on the exact same bill. This cannot be inadvertence; it is the same type of attritional theft Wells Fargo has done to millions of its customers, hoping they would not notice.

Now the long distance service went out yesterday. We cannot call out of our own area code, I cannot call my wife at work because she works across a state line and I don't even know if we have 911 service. They admit in a recorded message that they are experiencing a "systemic" problem with service in our area and promised restoration today. It is nearing midnight and we still don't have service. This is the type of problem that must be worked on 24/7 until it is resolved and I seriously doubt any of these yahoos are working on it Friday night before the Labor Day weekend. CenturyLink is inept and corrupt beyond words.

Our bill was supposed to "fixed" each time (5 total) that we were on the phone with them and it never happened. It only kept increasing. We just cancelled our service, and of course we were told that we would be billed an additional $200 for cancelling the service. Good luck to them trying to get that out of us. Listen to the reviews... STAY AWAY FROM CENTURYLINK. They will suck the life and money out of you.

That lasted for a day. One day of service. Phone goes OUT AGAIN today. Put a call into customer service this time... instead of via internet... SIX DAY WAIT (business days not weekends) for another technician to come out!!! I'm just shocked that 1) there is no one local to come out and fix immediately/reasonable time frame and 2) customer service (Philippines, maybe?) has NO CLUE what is going on... They have a script to read and anything outside of that script is lost in translation. Luckily, she's moving out of this apartment in a few months and WILL NOT be taking the service with her.

They accepted my Internet disconnect request and told me my phone would remain on. I even recorded the call. Two days later everything was shut down, including the phone. I find this act incredibly rude and dishonest. I cannot believe the staff was so incompetent that they would shut down all services when I never asked them to. They were making money off my phone service. There's a serious training issue at this company. Good Luck.

When I called customer service today to find out exactly what the bills were for, I received Greg as my representative. From the beginning of the conversation, I felt that Greg was talking down to me to the point that he felt it necessary to define what paperless billing was. During the conversation he kept chuckling as if to say "You should have already know that." I asked to speak with a supervisor and was told by Greg that it would basically do no good because the supervisor would tell me what he was already telling me.

I eventually was able to speak with a supervisor and was able to get answers to my questions. Throughout the three weeks of trying to get internet restored and then again today, it appears that CenturyLink doesn't train their representatives to provide respectful and accurate information to their customers. I am very disappointed in their customer service that they have provided. After reading reviews, I'm finding that I'm not the only one who is dissatisfied and was treated poorly. CenturyLink is such a disappointment.

They still said I had to have it. I said, "WHATEVER!" It's not on my bill anymore. I was supposed to get a discount for signing up with autopay to bring total down to the $35... Now we are to today. I gave them a good month and a half so they wouldn't say, "It needs to register for a month!" Ugh. Today after being on the phone almost an hour... They don't give the auto pay discount to the program I'm on!!! Are you kidding me!?? Every time I called. Which was 7-10 times. Plus when I signed up. They told me each time my discount would be applied. WHEN I SIGNED UP ONLINE WITH AUTOPAY!!! WHAT A CROCK OF **!!!

Unless and until the previous resident of your apartment calls and closes his account WE CANNOT ACTIVATE YOUR INTERNET SERVICE!!! I asked them how I was supposed to do this and there the tech maintained a silence. I then asked why don't they call that previous customer since they have his contact details and ask him to disconnect his service. I was told, "no, we do not call existing customers and ask them to close service". So, no internet service for me. Amazing. I wonder if that new FCC Chair Ajit Pai would read this and understand what customers face when it comes to internet service in this country. He seems to think we are living in some kind of digital data heaven.

I had hand-written notes from the original conversation and this guy tells me that (LUCKY ME), we get 40 Mbps in our area. That is a bold-faced lie. Nearly everyone here has really slow internet, if you even can connect. He was so excited. He told me that was the ONLY offer he could give me. I don't know how these employees can go to bed at night knowing they are lying and raping customers for service. For some reason, they NEVER contacted me, I never got a bill, and the rates switched to double. I now have to pay $65/month for crap service, instead of $36.99. And hey you jerks!!! Where is that $25 Visa gift card you said you were sending me? In YOUR POCKET. I hope karma nails every one of your employees to the wall. If anyone starts a lawsuit, contact me. I'll participate in a heartbeat.

On August 22, 2017, at 8 AM I contacted Centurylink at their 877 number to verify that they were going to connect my service that day they confirmed it would be connected by 5 PM. At 5 PM I still did not have any service so I called Centurylink, they said that they were running behind and that if I didn't have any service by 6 PM call them back. At 6 PM I still didn't have any service so I called them back, they were closed.

I then got on the internet and contacted Centurylink via their chat line and chatted with a Michael **, they told me I would again have to reschedule. I again told them that was unsatisfactory I had already had to reschedule, he then gave me a telephone number to call that was a sales line 855-650-7264. I told him that the telephone number he gave me was for sales and didn't work. After several minutes of debate he gave me another telephone number 866-270-7498 which again connected me to their Resolution Department, Elaine, which again told me I would have to reschedule yet again.

I told her that this was unacceptable and after several minutes of debate she said she would have someone at their HQ contact me within 24 hrs. Both times I talked to the Resolution Departments they told me they been having problems in Virginia and neither time did they try to resolve anything. I believe that Centurylink has failed me multiple times as a new customer and they should never have to reschedule anyone twice.

Finally Kyle was able to remove the monthly modem leasing. She then send me to tech person to figure out why I get only 20 MB. Back to waiting game, 10 min to stump my fingers, I got crumby tech person, he talk to me with tone as he talk to a child. He told me that 40 MB is not a promised wifi service. That is speed with cable. So in order to get 40MB. I have to chain myself to cable and to a modem. Are we in 1988? Do we have Wifi in 1988? He said nothing he can do about it.

Service was started 8/7-8/21 (not yet a month). Conclusion- 1st bill showed error - adding a monthly lease instead of as promised of free. Second, I get half 20MB of what I charged for 40 MB. Anyone can help to get out of this contract without paying for $220 penalty? Why do we have to stuck with a contract that they are not delivered? Who will protect customer from big corporations that they can do whatever they want for profit?

Then there's the issue of the total bill - I was told my bill would be $113.00 it was - the first month. The second month I had to call and have it corrected - was assured it'd be $113 for now on. Yeah, how about no. It's $133.00. Sees reading other reviews/complaints that's a common occurrence, they'll quote one thing and charge another. WATCH YOUR BILLS CLOSELY!!

Since then our services has been messed up. We have had no internet, they sent out a technician, he fixed it. He notice what they did wrong but then the following days I have to be calling every day for them to fix it. I did call Spectrum on the 14th to port over everything over, but that won't be till the 29th of August, and since then they have also disconnected us. They changed our number around, our fire alarm system is connected to our telephone line and our internet is connected to our phone line. They mixed everything up.

Since then it has been a problem and they do not want to do anything about it. I will be getting a lawyer so that they can pay us back for those days that they messed up our lines, and our alarm system. I would not recommend CenturyLink to anyone. Their customer service sucks, they all have attitudes, everyday I call they are in the worse mood ever, the only nice people are repair.

They weren't even creative enough to try a new hustle, instead they went to the old tried-and-true "expiring promo hustle." Just to see, I paid the bill, and sure enough my bill went up by $7-10 a month from promos that "just expired". My bill went from $56.83 to $82.30 when I finally plunged into the murky shark-infested customer services waters finally getting some fees waived, and the loyalty department setting the price at $77.94 with a "lock" for 2-years. Uh-huh, right. The very next month my bill went up $7.50 again. Once again after nearly five hours on the phone being transferred from one office to another until hung up on and restart the entire process, only to be told, "Oh, that promo doesn't start till next month." Explaining that the loyalty department made that price lock retroactive to the current bill, which I was calling to pay.

I told them in no uncertain terms, that my budget was so tight after two head-on motor vehicle accidents and all the related expenses, that was ALL I could afford to pay, and that was ALL I could afford. (Am now, for the 1st time in 62 years unable to pay my bills, credit card minimum, medical bills and I am crushed!) The ONE issue I would like to get evidence for, is the lie they tell everyone, especially those low-income, poorly educated and aging and vulnerable adults, is the "come on" that you can "rent or lease to own" their modem. This is ostensibly so that after 18 months, you've bought the modem. Until you call to see why they are still charging for it each month, and when you complain they tell you they have NEVER offered that deal. Yet SIX people I know were told the same thing.

I believe the never-ending modem "rental" fee is approximately $15 (times 40 million, times 12 = $8,700,000,000) [Eight billion, seven hundred million dollars]... again in "stolen" money. So... to recap... false promo expirations "generously figured @ $10 a month" plus $15 for modem rental a month after the rent-to-buy 18 month period equal a minimal estimate of Fifteen Billion Two Hundred Million Dollar in stolen/fraudulent money! And NOTHING is being done to stop them?

I don't know HOW to be contacted by people who have been suckered into this "rent/lease to own" the ZyXEL PK5001 model modem, but if I CAN get enough statements they did this to you too, I do have a degree as a paralegal, and will be happy to file suit and send each person/family a copy where all that needs to be done is change the paperwork to you and yours, then file, enough people do this, it shows a "pattern" of unfair business practices, opening the door for "punitive" damages. This legal doctrine is for "punishing" evil doers and the theory is based on the "reasonable man scenario," where you calculate the punishment based on the defendant's pocketbook.

If a person does something that hurts you in some way, you sue and win, then to determine what punishment is appropriate. The theory as explained to the jury goes like this: If the defendant has $1000 in assets. If you gave him a fine of $5.00, would that be enough to "make" him NOT do that to anyone else? Probably not, especially if that $5 were a part of a much greater "theft." If he were punished by making him pay $295 for hurting you, odds are he is going to quit that behavior because it HURTS THE POCKETBOOK!

As of 2011 CenturyLink had a total of just over 50.83 Billion dollars... what would a "reasonable" punitive damage award be? If you consider the above method to calculate what would it take to make them stop stealing? Even one penny out of every dollar they are stealing every day, it would amount to over five hundred thousand dollars! But would one penny out of a dollar make them STOP stealing over fifteen billion dollars a year, at no cost to themselves? Not likely. What WOULD it take? Let the jury decide! If the government won't help us, then it's up to us to help ourselves. Be intelligent, be aggressive, and most important be LEGAL! If enough of us put our differences aside and get together, we can and have before, overcome anything thrown at us. I am mad as hell, and I'd imagine you are too, so please, please do not break the law to make your point!

The man argued with my husband saying that we do in fact have phone services with Century Link. My husband, frustrated as the man would not listen told him that we were going to file a complaint with the federal trade commission for fraudulent charges and the man hung up. This is one of the most horrible customer service experiences that we have come across. On our bill it does not state we have a phone, it states Basic services and other services, but does not break down what the other services are.

I am filing complaints with the FTC and the Attorney General in all states that have Century Link services. This is outrageous that they keep getting away with this poor customer service. Maybe a good lawsuit is what is needed here. This is why it is so hard to teach disabled young adults about the right and wrong in business, because people think they can do whatever the hell they want and the customer is screwed. Well this family is not taking this BS any more.

The next day, I review the email and see that they have the wrong address (2 numbers mixed up) so I used chat to see if they can correct the house address. The rep on Chat explained that the entire order had to be cancelled and redone in order to correct the house address. This chat took over 60 minutes. On 7/31/17, DirecTV calls to say that they are on their way. I explained the first call with CenturyLink to them and said to hold until CenturyLink comes out to tell us our internet speed. So I hang up and call CenturyLink immediately.

I get to a technician who explains that there is no way we can get faster than 1.5 megs and agrees that the sales rep lied to make a sale. I called the DirecTV guys back so they stop driving to my home and call CenturyLink customer service to explain that I'm sorry but their services will not work and I need to cancel. They confirm cancellation. I called DirecTV back to confirm cancellation with them as well. This took over 2 hours.

The following week, 8/2, we arrive home to cables running around the house and connected to a CenturyLink box on the side of our home. I called CenturyLink and they confirm that we canceled. I asked that the technician come back to remove the cables. The Representative explained that a technician would not be available to come out until the following Monday to remove the cable and confirms that we canceled previous to installation so the installation was in error but he didn't know why the technician came out. This call took over 1.5 hours. I called again on that Monday to inform them that no one arrived, 8/7, and the rep passed me to 8 other places where the reps were rude and kept telling me that we don't have an account with them so there's nothing they can do. This took over 60 minutes.

My husband, needing to mow, disconnected the cable from our lawn and nicely wrapped it up on the neighbors box. We arrive home from work that Friday, 8/11, to the cable not only reconnected to our home, but the technician used a trencher in brand new sod from our neighbors yard all the way around our house and reconnected the cable. I called CenturyLink and got passed around to multiple departments to ask why this was happening. I filed a claim with Risk Management for destruction of property. I called CenturyLink back to ask why services were installed. No one could answer me so they continued to pass me around multiple times again and end up in billing. The rep in Billing listens to my story and explains that his supervisor's supervisor, Johnathan, would come to our home on Monday after 5:00 pm to talk to us about this issue and look at the damages. This call took over 1.5 hours.

Monday arrives and we waited for this "Johnathan" to arrive and he's a no show. We check the mailbox to find we have a bill for over $120. Today, I called Billing and kindly ask the rep to explain what my bill is for. She confirmed that I canceled and that they installed services and that I need to pay for the billing and that I will be sent another bill for terminating services. I asked her why I was billed when I canceled before services to be installed and she repeated again that I have a bill that I need to pay. I felt unheard so I got really upset and that is when the representative began putting me down, becoming angry with me and making me feel stupid. She was rude and intolerable, I think her name is Cassandra. I told her that she was pointless to talk to and hung up. This call took over 20 minutes.

My husband called back to ask about the bill and the rep explains that our bill would be wiped clean and that he needs to file another claim with another company. This call took over 60 minutes and we are unsure if we are just being lied to again. There is no one within the company who can help. They push their online services and there is a major communication disconnect between the services and technicians. Several representatives are rude and do not care or listen. They destroyed our yard and plan to do nothing about it. These are just a few pictures of our new sod which is now dying. I would never use this company even if they did have faster internet. They are disgusting.

I have made no progress with CenturyLink. Tonight the girl I spoke with acted like she was high on ** or something. She asked me for my phone number 4 times along with my physical address and email address. She would ask a question and I would immediately answer and then 45 seconds to a minute would pass before she said something and then what she would say would have nothing to do with the answers to my questions.

I have sat on hold in the chat rooms for a couple of hours last night and again tonight to just to be given a message of "Oops you have lost your connection." I can't send files to my place of employment and the Netflix and Amazon Prime movies I watch time-out, buffer, and often are just not available. There is no correspondence from CenturyLink. They just ignore me and they have no problem laughing all the way to the bank for being able to charge top dollar for a shoddy, slow, unreliable service. Most folks living in larger metropolitan areas should be thank you that they do not have to rely on some a horrible so-called company.

I spent 3 hours on the phone (most of which was being on hold) being transferred around to different customer service reps that were completely unprofessional. I repeatedly asked to talk to a supervisor and continued to be transferred to anybody but a supervisor. I asked several times if there was notes on my account and every representative said no. Also, upon setting up service I provided my bank information for the activation of the account. The 1st month I paid the bill online, and then all of a sudden I was "signed up for Autopay" for the 2nd month. Once again, another hour of being on hold, being transferred back and forth and getting nothing accomplished. I am not one for writing negative reviews, but Centurylink's lack of care for their customers is ridiculous. I can't wait for my contract to expire so I can cancel them and not have to deal with the headache that comes with CenturyLink.

I've already paid them about $300.00 for this dime store modem and they want to charge me for shipping one that MIGHT work better. I told them to issue and send me a pickup document and I'd go to an electronics store and buy my own, they told me I couldn't connect one without their passwords, user name and all sorts of other BS. These greedy, shameless fools can't possible more callous and money hungry. Shullsburg WI.

Run a new line, no problem right? Apparently wrong. After more than an hour of being put on hold and being transferred to some one else, I finally convinced them to send a technician out to my house to verify and connect and not simply tell me no based on information on a dumb computer screen in a call center. They were scheduled to come out on Wednesday. No call, no show. I called to find out when they were coming, they told me the appointment was for Thursday. Wrong, but whatever. On Thursday someone calls me and tells me they will not be sending out a technician because internet is not available in my location (again based on erroneous data on a call center computer), I again had to explain the situation and reschedule for the following Wednesday. Again no call, no show.

There are homes and business in my immediate area, all connected to CenturyLink. Why am I being given the run around? Do they not value their current and future customers? And to make matters worse, they sent me a bill. For what? They haven't provided anything yet. This experience is very frustrating. I hope another provider comes to my area, I guarantee everyone will jump ship.

I was lied to by that 1st rep who said I would have phone & internet for about $65 (and instead cancelled me) and now I was told it was going to be almost the same price as I started out before all the amazing tricks I was put through like a circus animal. Then I was told it was reconnected. STILL not working, even after another 2 hours with a tech rep who was virtually useless. The techs are in the Philippines and most of them really don't even act like they care!

Apparently they can turn off your services but turning them back on is another issue! Long and short of it - after almost 6 hours of calls and chats - I still don't have service! This is so common with them - I've been through similar experiences in the past without resolution until they sent a rep. Also, the speed they promise - THAT I PAY FOR MONTHLY - is NOT NOT NOT what you EVER get! By the way, I'm growing old waiting for that rep - they screwed up but do you think they escalated reconnecting me - HECK NO! I don't have any other option where I live so they got me over that proverbial barrel. Terrible all around and it's the consumer that loses.

I have called customer service, they can't do anything. I've called tech support. One guy tried to help and we actually had internet for three whole days but then when the tech came, that didn't work anymore either. I've talked to repair, they can't do anything except send an email to maybe escalate it. The funny thing is, who has been waiting longer than I have??? Are there other customers that have been waiting two months? Three months??? Given the number of times that my appointment has been canceled and nothing has been done, there must be. THE BIGGEST KICKER THOUGH?? I'm trapped. There isn't another internet provider in my area that isn't satellite. And I've called EVERYWHERE.

So I have nowhere else to go. So I have nothing to do but cross my fingers that maybe, just maybe this will get fixed in my lifetime. In the meantime. I've had to miss work to meet the technicians at my house. I typically work from home and rely on the internet and have had to find alternate solutions that are quickly running out. And still no internet. I thought friends and neighbors were exaggerating about how terrible the service was at CenturyLink and how terrible the customer service was. Now I know.

There's not much I can do about it other than share this with the Better Business Bureau and anyone else who will listen. But again, I'm stuck. So I hope you can pick up on my sarcasm when I say "thanks a lot". And while I would hope that I would get a response to this email and a peace of mind that my plight has been escalated. I'm not holding my breath. But on the off chance that someone's reading this, cares, and can do something about it, please send someone to fix my internet.

On the day, they were supposed to come out I sit and wait for 4 hours. The technician never arrived. I call CenturyLink to see what is going on. I was told that the technician was not due to come out until the next Wednesday. I was upset because the gal on the phone told me they would be there that day, I knew for a fact because I wrote it on the Calendar and repeated it back to her. I then verified that I would get a courtesy call next week when they come. I was again told yes, 45 minutes prior to arrival. On the day of I was out running an errand expecting a courtesy call. I got home at 1204, 4 minutes after the start of my "timeslot" and already had a note on my door stating I missed my technician. However, I received no courtesy call. I immediately called CenturyLink and was told they would call the tech and have him turn around. I could expect him back within a few minutes.

Two hours later, still no tech. I called CenturyLink and was told the tech could no longer come today and he would have to come tomorrow. When my first bill arrived, it was $200. I called to see what was going on as I didn't expect it to be more than $55 plus whatever installation fee and taxes were accrued. Come to find out the first person had no idea what she was doing. She had them install 3 phone lines in my home and there was absolutely no way that CenturyLink could offer me the "plan" she came home with. The lady who helped me had to shut down the account entirely and redo everything. In the end, I didn't get the highest speed available, I now have the lowest and no phone line for $45 a month. I was promised that the only thing that would disconnect is my phone line since I was keeping my internet. I stressed the importance of this due to being an online student. I was assured I would have no internet issues.

Two days later while wrapping up a paper that was due that night I lose internet service. When I call CenturyLink, they told me I had to have a tech come out and reset up my service due to the change. However, no timeslots were available for a few weeks. After speaking to multiple people a manager gets on the line and assures me that they can remote in but it may not get done until the next day. The next day it still wasn't done, I personally had to call technical support and sit with them on the phone for 1 hour to complete the process. Due to all these frustrations, I was offered a discount off my next bill. When that bill came, the discount had never been applied. I also received a "late notice" on the old account. They were trying to charge me fees for closing down the first account, that they messed up.

I called to see why I did not receive my discount I was offered. Come to find out it was because the person who requested the discount in the system didn't "write clear enough notes" as to why I was getting this discount so another manager who reviewed it wouldn't approve it. Why as a customer am I being punished because your employees don't know how to do their job correctly? This has become the absolute norm with CenturyLink. During this call, I spoke to another person about all the problems thus far and was assured that he could give me some kind of discount and correct the old bill so everything would be correct and I wouldn't get charged. At this time, I am very frustrated with everything I have encountered thus far.

I told the guy I was sick of having to call every month to have something fixed due to their employees not being able to follow through and do their jobs correctly. He assured me that he could fix everything and I wouldn't have to call anymore. I promised him if I had to call again due to their mistake I would be canceling my service and going back to the old company. A month later my internet stops working AGAIN! I call and sit on the phone with technical support for another hour with no luck. I am told I am going to have to have a tech come out. I was told if its outside there will be no charge. If the tech has to do any kind of work on the inside it will be a minimum of $85 but the tech would let me know the charge before he performed the task. The tech came out and my 3-month-old modem had gone bad. Seriously? Three-month-old modem that CenturyLink charges $10 a month to have already went bad? Doesn't seem to be my fault.

The technician never mentioned to us that there would be any charge therefore we thought because it was their faulty equipment we wouldn't be charged. WRONG! I get my next bill and I see they charged me $100 to attach a new modem to the cord and be on their merry way. I called to say "Seriously? Your technician didn't mention any charge as I was told he would before he fixed anything. And why is it my fault that your modem was crap?" I was told they fixed the modem for free. They automatically charge a $100 fee just for the tech to walk in your home. And the technician never tells you if you are going to get charged for something because they don't know that information. So again, I am being penalized because yet ANOTHER CenturyLink employee doesn't know the correct information to do their job.

At this point I am fed up. I tell them to cancel my service and I am told "I'm sorry ma'am that will be a $200 charge to cancel your CONTRACT." Contract, what contract? Pretty sure I was told in the very beginning that I wouldn't be in a contract. I'm then told that because the very first person who fixed my bad account and started the new one, gave me a "loyalty discount" to save me $10 a month on my bill that caused me to be in the contract. At this point I'm livid because I was never told I was in a contract. The CenturyLink employee told me "Yes, we tell you that, it specifically states on your first bill." I received my first bill 30-45 days after setting up service. What makes it ok to wait 30-45 days to tell me I'm in a contract. By then I can't do anything about it, you have already stuck me in the contract. That should be disclosed before they even ask "Do I have your permission to set up services today."

At this point I tell them I want to talk to a manager and have my phone calls that are supposedly always recorded, gone through. I'm putting up a stink because I am sick and tired of being told the wrong information by every single employee that is on the phone. They tell you exactly what you want to hear instead of what you should be told, the truth. There was no manager available but they would take down my information and make sure the manager calls me back tomorrow to proceed with listening to the first calls. That was last month, and of course, still no phone call from the company. However, I did receive a letter today stating if I didn't pay this months service by tomorrow I would be disconnected.

I'm not even going to waste my breath calling these stupid people. I will only get one more person who doesn't know how to do their job. I will continue to pay my bill until March 1st because I have been lied to and placed into a contract that I was assured wasn't one. I refused to give these people $200 to cancel my service because really that's 4 months of service and I only have 7 months to go. The day my contract is over CenturyLink will be told where to stick it! However, I hope all my troubles will lead you to believe that there are other services out there with way better customer service and services than CenturyLink.

I don't even think they can look up these confirmation numbers I keep getting. I think these confirmation numbers are as made up as this company is with their bogus pricing and not following through with quotes that I carefully wrote down everything correctly. So frustrated. Now I grit my teeth every time I see my monthly bills. Do they think I'm not going to start to tell everyone about my experiences with Centurylink?

They are pirates, as many other complaints suggest, and they swindle, as can be expected from pirates. Nothing good to say about them. Avoid interacting with them at all costs. Agent said their website is not correct, which is substantiated in the image of offering an "upgrade" to 40 Mbps, then when selecting the link, there is no way to "upgrade" without calling.

Now at the end of July, I received a letter from collections that I owed CenturyLink 108.24 for the equipment! I called to try and get this taken care of and spoke with 6 different individuals... Not because they couldn't help me, but because they would say they could and they "put me on hold" but really hanged up on!!! They now are saying they cannot find the equipment and never received it so I need to produce 6 month old proof that I sent the equipment back since I never called them with the UPS tracking number. This is wrong on so many levels! Poor customer service and thieves!

I accepted that day again with a time frame 10am-2pm. That day comes and I take a half of day off work AGAIN and the technician doesn't show up again!!! I called and all they said they could do was page him. I cancelled all my services which took me 10 different phone calls. Horrible service, horrible communication. Pay the extra money for a better company. Never again will I ever choose CenturyLink.

When the technician spoke to my husband he informed him that we can't get the faster service because of poor wiring. NO **!!! Have they not read the hundreds of notes in their system from all of our calls of not having service over the past 4 years?! At this point the only way for CenturyLink to make it right would be to credit us for all of the time spent either on the phone or any from work because of all the occasions they have told us to be home, many of these occasions no one ever showed. If they did credit us we would have free internet/phone for life. This still would not be any better because we spend at least a week every month without internet/phone. CenturyLink really does not care because right now they have a monopoly on the area. I look forward to the day when another company arrives to compete. I will gladly pay 2-3 times what I currently pay CenturyLink, just to be able to work in peace, without my internet constantly going out.

My second bill came in, again at $74.95. I explained to the customer service my situation and that I had saved the chat transcript from the previous month where their agent assured me the bill would be correct moving forward. It didn't seem to make a difference. They proceeded to tell me that the promotion I signed up under was "no longer available" and the best they could do was $55 + tax per month.

If I signed up for a promotion, it was clearly available at the time, so I should be paying what I agreed to. It doesn't matter if they are not offering it anymore to new customers, I was given that price upon sign up. Now I am being forced to pay an additional $20 / month above what I agreed to initially... at least until I'm able to find another provider that isn't so wishy washy. Do yourself a favor and steer clear if you don't want to have to be contacting them every month over an incorrect bill.

After I received the modem, all I was suppose to do was connect it and I was to have internet!! Another ** lie! They lied continually to me from July 6 until July 25 telling me all kinds of things like it was a software issue and every excuse you can think of. They would tell me that they were sending me Visa gift cards which is nothing but a bunch of ** because they don't send you anything, lies, lies, all lies!!! I talked to the man who came to connect my internet on the 25th and it was just a plain simple connection as always. I say ** centurylink and all their lies and liars for causing me to be without internet for 19 days!!! I WOULD NOT ADVISE ANYONE TO GET ANYTHING FROM CENTURYLINK.

I was a bit taken aback because I was certain that I did not have a contract and could not imagine why I would have a cancellation fee. We began to discuss it and that's when she asked for my phone number or account number! I had assumed incorrectly that my phone number that I was calling from had clued her into my account and that she already knew who I was. She didn't. I do not have a contract and I would not have a cancellation fee. This really irritated me because it was an outright lie to scare me into not canceling. She did not say "you might have a cancellation fee". She said that I WOULD have a cancellation fee - and I was already feeling a bit manipulated about this whole transfer thing.

On top of that I wasn't just canceling to switch to a competitor but because I do not require service anymore. But I had already offered to assist my friend get set up, so I continued. I wanted to just cancel right then and hang up. This is about when the call got really bad. Amy was not incredibly efficient and had to ask for information over and over again. Maybe she was new, okay. But the NOISE! In the background it was as if people were standing directly behind Amy and yelling over her head! I actually asked her where she was and she said in the call center. I told her it sounded as if she were at a wild party or a U of A football game!

And the conversations - yes, entire conversations - that I was hearing were not customer service oriented. There was laughing and casual conversations... as if the employees there were just yelling back and forth about their plans for the weekend and what they did last night. It was the most annoying customer service call I've experienced in recent memory. I almost hung up on several occasions. At one point all noise just STOPPED? NOTHING. Not a peep. I thought I had been disconnected. I waited probably 3 minutes in silence. Wondering if I should just hang up. Then Amy came back on, I think to ask me AGAIN for info I had already given her.

At no time did she ask if I could hold or thank me for holding. Just 'click'... on hold...for minutes...then back. The call ended when Amy collected as much info as she could and said that someone would contact my friend on Monday AM as the department that needed to complete the transaction was closed on Saturday. I have ZERO confidence that anyone will contact her and that I'll be making another call... this time probably just to cancel. This is 2017. There is no reason that a phone call to a call center has to contain enough background noise and people yelling to make a person crazy!

Updated on 07/31/2017: I was promised a follow up from CenturyLink on Monday because my (previously reviewed) original call was on a Saturday and the department that I needed was closed on Saturday. After a grueling 25+ minute phone call I hung up and waiting on the follow up. On Tuesday I had to make another call. This time there was no background noise? Huh. My previous review also was regarding the horrendous background noise, yelling and personal conversations at the call center that I could hear completely while I could barely hear the representative assisting me. I even told her that it was a problem. This time, zero background noise... As if he was completely alone. In my earlier review I stated that I had zero confidence that I'd get the promised follow up. Not only did I have to make another call, there was NO RECORD of my Saturday call, no record that I had made any request to transfer the account to a friend, nothing.

I just asked him to cancel it. Done. At least in my second call (Robert, I think?) was extremely efficient. And I think that all the background noise on the first call was user error. I don't think the woman knew how to use the equipment and probably had flipped the switch that turned off background noise. If there is such a thing.

I called their customer tech line for residences but they keep transferring me to confuse the customer into hanging up and giving up. I am cancelling all services including Prism TV, Internet, and home phone (because it doesn't work). What's amazing is my wife worked for this company for 35 years with golden reviews and this is the reward she gets for their amazing incompetence.

Still no internet when I return, called again, another repair ticket, another technician, another day, once again will work on outside, but troubleshooting says it's the modem, and technician will not be able to do anything if no one is home. I work M-F have taken 3 days off of work for repairs, they offer no times after 5 pm or Saturdays. So, I have paid for internet, that had worked for approximately one week! This is going on 2 months. I can't even believe this company is still in business. CenturyLink actually owes me money! And free service! But honestly, I want my money back, and to no longer deal with them, ever! Worst company I have ever done business with, by far!

From February to now I talked to a lady and she said I don't owe nothing due to it was our modem. We bought it not leased it! So now I am calling and they are saying it was never ours and to return it! Well the funny thing is when the tech came out (Kevin **) tech#** he said to throw it away! My husband and I looked at him and said you just take it and recycle it. So Kevin took it! Now because he didn't give me a receipt or any papers now I'm being held responsible for this piece of ** modem! So I have no lady telling me no it's not mine then another saying yes it is mine and this stupid lady from another country I can't understand a damn thing she's telling me. More or less calling me a liar that her tech didn't tell us to throw out them modem or took it! So in my eyes CenturyLink is the worst company to give your business to!

I use to be with this company when it was Qwest and never did I ever have an issue like this but when our contract is up they can't pay me to stay with this ** company that can't go back and review the conversation I've had with all this employees to this company! And I'll make sure that anyone I know doesn't use this company and to let them know they get screwed over too! Plus from the sounds of it that they're already doing it to a lot of people from what I've read and me talking about it!

Instead, the next day they turned off the television service! I realized there was a CenturyLink kiosk at the local mall, so I went there to find out what was going on. It took forever for them to even find the account, and they had an old address that I hadn't been at for >2 years! I paid the overdue bill immediately and eventually the TV services came back on. Then the same thing happened another TWO TIMES in the next few months. They didn't send my bill, I would call and ask them to send it, and they would turn off my DirecTV! Every time I would go back to the kiosk and ask the technicians to figure out what was wrong--I would pay the bill, and then they would turn it back on.

After the third time this happened, I went back to the kiosk at CenturyLink and asked (pleaded) with them to UN-bundle the account. It took several conversations, but eventually they did, and DirecTV started sending me the bill normally like they should. The only problem was that CenturyLink sent me into collections for an unknown reason (WITHOUT any contact with me) for $300. I continue to refute the bill! The best way to handle these roughshod customer service people is to complain to someone higher up. Let them know how bad the company treats the public. I've written to my senator and the Attorney General for my state. I suggest you do the same!

Long story short my family moved to another city not too far away and CenturyLink claimed they could only provide us with 1MGB download internet speed… when we were getting 15 at our old house and EVEN THAT never worked. So we cancelled our services with them, or so I thought. I kept receiving bills in the mail for my internet service with CenturyLink and I would call every time and jump through 30 minutes of hoops and being on hold usually to either get told my services were already cancelled and I had no balance or to be hung up on.

Yesterday was my breaking point, as I don't want these "missed payments" to ruin my credit so I called and asked to speak to the manager, we got Zach badge #**, and after an hour on the phone he explained my service was cancelled 2 months ago and I shouldn't be getting bills and he would credit me back 2 months worth of bills I never paid. I asked for a confirmation number so I could have it in my file and sure enough even the manager hung up on me once I asked for some sort of confirmation that my service was actually cancelled and I didn't owe anything. I am beyond dissatisfied with their service and their customer service is the ABSOLUTE worst I've ever had to deal with.

I was told that it is impossible to guarantee anything and a technician could give any info on the day of the service. Not what was promised but I could live with that. I inquired about details of my service also, because I had felt that something was wrong. Demond was avoiding details and concrete numbers thorough our conversation. Even though I asked him several times pronouncing the numbers of 40$ and 25 Mbps, he answered with fast “yes” without adding anything. Then, I found out the real numbers: it was 45$ a month not 40$, also there were 10$ charge a month for a modem, which nobody mentioned before (or 100$ to buy it).

It is very disappointing to be tricked into creating an account, having your credit report run. I thought that I would be saving money switching to CenturyLink, instead I lost time and money. It is ridiculous. Your company lying its way into business. Now, I am not even considering CenturyLink no more. I would rather pay more to the company, which is truthful and open to its customers. I cancelled the appointment and services.

Now the scam begins. They sent me a bill for $160. Three times I called the company to straighten out the mess and three times was made to wait 1 to 2 hours on the phone and then told that the situation had been completely resolved and not to worry about it. I don't hear anything from them until now, a year and a half later. I get a bill from a collection agency for the $160 plus fees. Of course I no longer have the UPS receipt for the equipment or the copy of the signed agreement. The collection agency has no record or information about the original agreement. Bottom line, don't fall for the CenturyLink door to door scam claiming to have a new, fast internet service or any other CenturyLink offer for that matter. They're just hurting for money and can't compete ethically.

Century has a monopoly on the service in our area and we cannot change to other internet and phone provider bundle. If we cancel the phone, then the price is reduced by $45 per month, but there is no other phone provider in the area. The internet service is slower than slow and we are forced to use it in this area. If this is happening to you too, contact the Attorney General in your state. Our neighborhood is doing this and may take it to social media.

I'm currently on hold for a employee hanging up on me for no reason! I wasn't rude or anything just concerned about my bill, so I called back to make sure that rude employee did her job and make sure what she said is being done and noted in their system. Currently have been in hold for 40 min! No one has answered to let me know anything! THIS COMPANY DOES NOT CARE ABOUT THEIR CUSTOMERS & MAKE EVERYTHING A ORDEAL! PLEASE CHOOSE ANOTHER PROVIDER to save the headache of this one. At least the cable company affiliated (DirecTV) is a good company. I'm canceling my account today!!???

I unfortunately have no choice because they are the only provider in my area but if you have a choice go with the other choice because you will have more than a headache with CenturyLink. Customer service sucks… internet sucks... I can’t say nothing about cable because thank goodness I don’t use cable but I am 1000000000% sure it sucks just as bad as the internet. I warn you don’t go with CenturyLink. Go with another provider. Spare yourself the heartache and headaches that comes with CenturyLink.

2 days later, a service guy shows up at my house. My mom was there, but she turned him away because she didn't know anyone was coming and he needed to come into my house. So, I called CenturyLink to find out what was going on, and was told that even though I was going to set everything up myself, he still needed to make sure the line was active. I was very annoyed, because NO ONE ever said he would need access to the inside of my house. So, I rescheduled, and had to wait 5 days for the next appointment. When I got home the day of the appointment, he did not use the modem that had been shipped to me, but set up a new modem. No big deal, the modem that had been shipped had a return UPS address label, so I shipped it back.

Then I get my first bill. I'm expecting it to be based on the $24.95 rate that was quoted, but instead, received a bill with a rate of $40.00, plus shipping and handling, plus activation. I called CenturyLink to find out what was going on, and was told that the special introductory rate was no longer available, but hey, they could upgrade me to the new special of $45.00 per month for life with no contract! The person I was speaking with could not seem to understand that I did not care what the current promo was, I wanted the rate that I was quoted when I signed up. I was told that he couldn't help me and to call customer retention the following day. Turns out, they were closed the following day, so I had to wait until Monday to call.

When I called on Monday, after a very lengthy conversation, I was told the same thing. That special rate was no longer available, they could not give it to me, and the best they could do was give me the current promo. I told the woman to cancel my service and send me a return shipping label so that I could send back the equipment.

So guess what? The only thing they did in a timely manner was shut off my service that day. I receive an email and a letter right after saying that they received my request for a service change and valued me as a customer, but NOTHING else. Now I just received an email stating that I need to return the equipment or I might incur more fees. So, I have to drive 25 miles to their nearest location to return the modem that I never should have had in the 1st place if the tech had used the one that was mailed to me. I am disgusted that this company can treat people like this. This is bait and switch, and I am seriously thinking about contacting a lawyer.

I am so upset - it's amazing how little they care - they locked me with problems and all, and now I cant get out of it without a paying for something that has not ever worked as it should. I simply cannot spend any more time waiting for their techs to continue to 'try' to fix something. All I want it to be able to cancel service without a penalty since they have not been able to fulfill their part. How can this be so one sided? They can provide poor service and I have to pay no matter what?

Based on the numerous other complaints, I can only assume that CenturyLink is getting so many customer complaints that their staff is unable to keep up! The vast wait times and the lack of response all together tells me that the reps are besieged with customer complaints. Two days ago, when I finally did get through, the rep was rude and insisted that I had missed payments. When I provided the proof that I had not missed a payment, I then asked, "How do I get out of this deal?" The next thing I heard was a dial tone. The rep hung up on me. Nice customer service. Really, something needs to be done with this company. This is awful service and awful product. AVOID CENTURYLINK AT ALL COSTS! DO NOT GET CAUGHT UP IN THIS SCAM!!!

They charge me $43.95 instead of $33.95 every month, they have asked me to use paperless billing and auto pay for not getting extra $10 charge which I did immediately but even then every month they charge me $43.95 and I have to call to fix it, they say they fixed it and I will receive a credit which I don't. I gave a call to customer billing support today, I have received worst experience in my life, she is rude and speak to me with loud voice and she just disconnected my call without answering my question. I guess that is how they treat customer. I would not recommend CenturyLink services ever to anyone. Please don't opt this service, they are the worst in the industry.

Our bill is $20 more than what we were promised. Also, I discontinued Directv through them. I had paid in advance for the month and was told it would be credited back to me. Three months later and it still had not been done. CenturyLink says in their ads that they handle the billing for these other services. That is true up until there is an issue with one of these other services, and then they say it is Directv's problem. After more than 3 months, I think that this issue has been resolved. I wouldn't trust a single person working in the customer service, billing, or sales branches. All they do is lie or defer. They want to wear you down. Don't ever believe it when they call you one of their VALUE CUSTOMERS. I am ditching their service as soon as possible. The leadership of this company should be ashamed of how it operates.

I have never, ever been treated worse by a company that I was paying for services. My wasted time meant nothing to them. In terms of lost wages for time spent sitting at home for scheduled appointments, lost or inadequate contract services, below par internet service, and time spent researching, my time with CenturyLink has wasted thousands of my dollars. THEY DON'T CARE AND WILL MAKE NO ATTEMPT TO BE HONEST OR TO MAKE THINGS RIGHT!!!

When I called to ask them about it the lady said she does not know why I was told that. The lady was rude to me. They were going to charge me for making a phone payment. I am like, “You are going to charge me more money. I WILL go online and pay.” She said, “I will wait for you until I get the confirmation number.” And she said, “You are going to pay the full bill.” I was so angry. My bill keeps going up every month. They should be shut down... and if you want to be done with them they will charge you 200.00.

Our technician's name was Douglas and he was very helpful and happy. It was such a nice experience to have CenturyLink reach out to us to fix the problem before we even had to ask! Thank you CenturyLink and thank you Douglas for a fantastic customer service experience. I don't have an order number but the person who emailed me is named Rene.

Finally after going back and forth for almost two months, with me refusing to pay AGAIN the payment they lost... they ask me to fax a copy of my bank statement. So, I send it in, waiting for a response. They Shut Me Off AGAIN! When I call them trying to see what is going on, the 4th person I talk to says that I have to go to my bank and have them refund the money that THEY TOOK!! I'm going back to Comcast. They had way better customer service and this type of crap does not happen. They're more expensive, but they are way better! I hope CenturyLink goes belly up. And I am getting BBB involved as well as my state attorney general, as I have never heard of the ** these people are trying to pull!!

I personally do not see how it is ethical to just hook up a service that isn't what someone signed for. I finally demanded that they stop transferring me and cancel everything. Unfortunately it took me becoming angry which should not have to happen. I was assured that I would not be charged anything. However more than a month later I received a bill for 221 dollars! Once again I had to contact CenturyLink. Once again I was transferred to five different people - having to explain myself each time. Finally I was able to speak with an actual nice person who was willing to help (which I didn't think was possible at CenturyLink!!). This person finally worked with me to have all charges taken off (despite the four people prior who said I still owed for the three days of service I had).

I am curious with all the billions you will be making with these new charges then why whenever there is a bit of moisture in my area I lose service? I wish I had more choices in carriers because this one would be the first to go. My educated guess is because there is a billion dollar lawsuit that is pending for the overbilling of CenturyLink customers. That this is their way of paying for it. Con Artist Company! Perfect bait and switch gimmick again.

After 2 months, anytime I want to use my laptop the internet stop working. Whenever I call them to complain about the situation they said everything is perfect on their side. And the worst part of the matter is the price stay on $49.99 instead of $29.99. Even though, I have my modem and I do automatic withdraw from my account every month and if I call to complain about my bill they will keep me on hold for more than an hour, I was lucky one month they reduce it to $39.99 after that it jump back to $49.99. My advice is don't let them trick you to something that doesn't worth it. You will get stuck and frustrated.

Then I ask him to run new wires and place a new jack and he said it has a fee of $85 per hour... I said no way and cancel the installation because when I spoke to the customer service they said there are no way to waive that cost and they argued that the installation of internet is free but the jack placement and wire running it is not. I said if you don't run the internet to the modem where I can hook up? I have no way to know if you installed the internet or not... that it is not free installation in my opinion and it is not stated in the flyer anything about the need to have an existing jack in order to get the offer they made in the flyer... I actually have Comcast Internet and I think I am going to keep it that way...

5 pm rolls around and no one shows up, no call to update, nothing. Called first thing the next morning to again being put on hold for over 30 minutes for them to contact dispatch. Once again was assured a tech would be out for installation that day. WRONG. No one shows up and starting to see a trend. Third day would be strike 3 for CenturyLink in my book. Called to see what the heck is going on as I have now wasted 2 days waiting around for a tech to show up and install my services. This time I was told the techs are extremely backed up and have rescheduled me 2 weeks from today's date.

UNACCEPTABLE. A couple days backed up would have been fine if they would have informed me from the beginning. Ridiculous that I sat around for 3 days to be told it would take another 2 weeks to install services. Cannot imagine what the customer service would have been like had I become a customer with how the whole trying to become a customer went. Avoid this company as they are not reliable and do not have their things in line.

Last time I ordered CenturyLink I was promised a free modem. Since it took three tries, for them to get it right, I got three modems. I got stuck with the rental, when I returned them. They might have great customer service, but their software might suck. I don't want to be billed for an order gone wrong, that shouldn't be an issue! If they want to throw money around placing orders that don't exist fine, just don't ask me to be responsible for them. One order that's all I need. Cable companies have, so many different prices, to get the most from each customer. When the software starts to play dumb, we're in for a lot of trouble, Till next time- Peace out - **. PS- I'm scheduled, for Monday July the tenth 2017.

The 4th was a holiday so we called the morning of the 5th and were told the work order for the 3rd was "closed"! Closed? What? Really? How? We still don't have a working phone!!! Online the work order showed closed as well. Via phone support, Kas checked the line and had us hook up the phone directly to the modem. The phone didn't work so he asked us to unplug the phone line, wait 5 minutes, try again then call (800) 573-1311 if it still didn't work. So, CenturyLink's Customer Service is to hurry off the phone and pass problems on to another phone rep! We waited 5 minutes, tried again and the phone worked ONLY from the one hooked up directly to the modem. None of the other jacks in the house worked. We phoned the number given us by Kas and explained the problem to Gina who scheduled a technician for SATURDAY (first available!!).

Before ending the call I asked Gina why we don't have a technician still schedule for MONDAY (who never showed up) and shouldn't Monday's unfinished work have rolled over to today (Wednesday). Gina looked (after I gave her my work order # **) and she said we NEVER had a technician schedule to come out on Monday. WHAT?? So, the three phone calls we made Monday afternoon to CenturyLink were linked to that work order and from that work order they contacted a service technician scheduled to come to our house but somehow today, looking at our record, that has DISAPPEARED!!! Since it has disappeared we now have to be scheduled as a new issue and given the first available and we sit with phone service only in our garage where our modem sits. This is a deplorable way to do business and if we had any other choice we would NOT do business with CenturyLink.

Now I have a block on long distance calls. Every call I make is long distance so my phone is useless. I can't even call the power company when the power goes out. They first told me it was because of a unpaid $12.00 late fee and now I'm told it's not that but they have to send out a technician. My phone works fine for local calls which is my one neighbor across the street and it works for 1-800 calls but they believe a phone technician can fix the long distance problem by coming out to my house. I'm sure it's a technical issue only since I was making long distance calls at one time but all of a sudden I have a message saying toll calling is blocked. I don't believe a technician coming out to my house will fix the problem but we will see. I will still have to make another call to get the $12.52 late fee waived.

This company is unprofessional, the service is expensive and it doesn't work. Their online autopay which was paid and did come out of my account is broken because it still charges invalid late fees and the customer service is useless because they can't put a note on the account to actually correct something without me having to call every month.

It was unclear why we needed a technician because as before, and in the same apartment already has the internet means there was no need installation we need just restart. I had call back and spend at least 2 hours on the phone being transferred from department to department because first no one can find my account using my account number, phone number or my address. Some department dont do that so I get transferred again and should explain my internet issue again and again and again. Finally, after few hours of frustration they admitted that technical support team may restart our internet by computer program on their end, so, they set up schedule for us on Monday 07/03/2017 form 8 am to 5 pm.

On Monday, we had call again and customer service extended our schedule till 7 pm. At 7 pm we called again, asked technician when internet will start but technician support team explained that they cannot do anything because they do not have access code to account that should have been provided by customer service but this department already closed, working hours are over. Tomorrow is holiday, Independence Day, 4th of July. So, in this case we should wait again until Wednesday and I'm not sure if we resolve this internet issue even on Wednesday.

I would like to ask you dear Managers of CenturyLink, would you like this service for yourself? Would you tolerate this unethical business for yourself or your family? Of course, I can change your services to find something better more professional and friendly but even leaving your company is also a problem. It must be very embarrassing to be the boss or chief of such unprofessional team as CenturyLink. I can only say that the fish is rotting from the head. If the company has poor management then the service will be disgusting.

My entire system needs to be rebooted at least once daily--usually 3-4 times. The modem, router, and DVR boxes have been replaced multiple times. It was also reported to us once that the switching equipment was severely outdated and in need of replacement. Temporary service was restored, but the repairman had to wait for parts to come in to fix the main switching station. There have been so many burned out switches that I usually ask if that is the problem before anything else is done. We have had major outages with our package and have had to wait as long as seven days for a repair to be made (this left us with no phone, internet, or TV service). We have their phone service and have been told repeatedly that this is a utility and used for emergency requests, and as such, the response for repair must be immediate--that's a joke! Centurylink could care less.

During the last repair, my husband was told that because we have Prism, repair was supposed to be dispatched within 24 hours. When this info was relayed to a supervisor (which almost takes an act of Congress to talk to a supervisor), the response was "we haven't made that claim in a long time, as we are so busy now. I told him we were giving that information two weeks ago -- again, this was rebuffed. We have currently been having major problems with our service for the last four weeks, and the problem has still not been resolved.

I was told by a voice on the phone (cell) a repair crew would be out in six days (tomorrow is deadline). I have yet to receive a confirmation as to time. The person on the phone also claimed that someone had come and made repairs the day before -- I went ballistic and told them this was a bold-face lie as I was home and nobody had attempted to come for repairs. Immediately, the voice said that "oh no, repairs were attempted remotely with no success." I was also supposed to get a phone call from a supervisor: no call. When a call for service is made, the wait time can be as much as 30 minutes.

The internet is slow, and Prism constantly tiles and/or freezes completely usually requiring a reboot. When a request for service is made, you are constantly sent from one department to another before finally being told that a service ticket is being generated because they can't remotely fix the problem (remotely being that I have to reboot the boxes and modem several times, even after already having done so before I called). I was already furious about another outage and the lack of poor service AGAIN. When I told them I wanted someone out to take care of this problem immediately, I was told that they couldn't do that. When I asked to talk to a repair supervisor in my area, I was told that "they didn't have the time to talk to customers".

We live in a reasonably-sized town so there is no excuse for the bad product and/or customer service. It is ridiculous that we, as customers, should be expected to settle for a poor product at best. I was the first in my neighborhood to get Centurylink, but now almost all of my neighbors have changed to other providers--us included. I cannot stress enough that Centurylink should be avoided if at all possible. They do not meet their obligations, and their ads are false. Customer service is nonexistent, their package products are substandard. A TV antenna would probably work better than Centurylink.

They are racketeering and honestly the Justice Department should look to prosecute them under the RICO statute, which they definitely qualify for. I am going to contact law enforcement to have them prosecuted under RICO. This company is so criminally corrupt and guilty they cannot be allowed to engage in further criminal enterprise.

In between the two calls from the Centurylink bigwig calls, I was contacted by the FCC and they said that Centurylink told them they hadn't been able to fix my problem because my box was in my backyard and my dogs were in the way. That is a blatant lie. First of all, my box is on the side of my house, at least 25 yards from my backyard and not inside the fenced area. Second, my dogs are inside dogs, I NEVER leave them outside when I'm gone and if I'm home, all they needed to do was ask me to get the dogs in... but that's silly because there is literally no need for them to go into my backyard! I informed the FCC guy of the lies and told him I would be happy to provide pics and/or video of my yard and Centurylink's boxes to verify they had been lied to. He said he definitely wanted verification of the lie and gave me an email address to send them to.

Fast forward two years and I still consistently have some kind of issue. Either there is no service at all, or it's extremely slow (I was getting .40 Mbps last night!). The past two weeks I went to the online tech support chat several times (because I prefer their stupidity handed to me in words I can screen shot for proof later) for help because my service was super slow. The first person told me my "bandwidth exhaustion" issue would be corrected 6/20. So, I waited until 6/21 to contact them again. I told them that I was told it would be corrected 6/20, she says "Please be advise (sic) to recheck your internet speed after estimated restoration at 2017-6-20"... I then informed her it was 6/21. She said she would reset my modem remotely and that would sever our connection. I'm not an idiot, I know she just wanted to get rid of me, and frankly, after her date gaff, I just wanted to get rid of her, so I agreed to it.

I *called* in after that and spoke with someone else and they said they would do some programming changes remotely and then restart my modem. Whatever she did, my modem quit working altogether... while I hate slow speeds, I hate not having any internet at all even more. So I called in again, this is 3 contacts in the same night. The new person said they would have to have a tech come out to my house. This baffles me because the previous girl obviously did something remote; I didn't understand why what she did can't be corrected remotely.

The next day a tech came out and had my internet going within 10 mins. When asked what the problem was, he said that there were two problems, the first one concerned no filter in their box regarding my internet line and that it should've been there from day one and it not being there has probably caused me issues regarding fluctuating speed for the past 2 years. The second problem was a programming issue, he had to call tech support and have them correct what the stupid tech lady did the night before when I was on the phone with her. I'm not going to lie, I'm almost positive she did it on purpose.

I recently found out that SuddenLink cable company bought out Centurylink's service in our area and are currently running their cables for broadband internet and cable tv. I had SuddenLink for many years before moving here and have no complaints. As soon as I am able, I will be ditching Centurylink. For those of you stuck with their service, I strongly advise you to make complaints with the FCC. If they lie to them like they did in my case, make sure to correct it and offer to provide verification of their lies. I also included a screen shot of an interaction on 6/22 where the tech reset my modem without telling me, which ended his conversation with me... basically the equivalent of a hangup if we were on the phone. I cannot express enough how terrible their customer service and technical support techs are.

After days of confusion on their end, I finally agreed to cancel the old account and open a new one. I was reassured over and over again that the old service would be cancelled as soon as the new modem was activated. Lo and behold, two months later they were still billing me for the old account as well as the new one. When I called, they would not backdate the date of cancellation, which meant I would have to pay for two months of service I didn't have.

Throughout this debacle, they kept referring me to different departments that seemed to have no communication with each other, so that a decision made with one representative never made it to the next one. I tried to use online chat to get things straightened out. They said they'd make the required changes; never happened, and they claimed they don't keep records of the chats.

While each agent was polite and trying to be helpful, they could not give consistent information or make simple changes in my account. Additionally, if you look on their website, there is no obvious way to cancel an account online. So far the internet service has been working well enough; however with such abysmal customer service, I will be looking for another carrier.

Then when I asked what my phone bill would be I was told it would be more than $70. Which means I was paying $20 for internet service before they increased my bill which is not the case. This company is NOT concerned with the customer. Not concerned with the people that pay for their business. A simple refund and adjustment of a bill is something they are NOT willing to do for a customer that has been with them for years. What a JOKE! CenturyLink is awful. I will NEVER use their service again.

July 2016. 6 months later after I canceled the original contract I had to move again. Same city, same apartment complex just 3 units away. Guess what? They try to rip me off again. Same story. This time they didn't even say I have renew my contract and start a new one that would extend my agony for 6 more months, they just went ahead and sent me an auto-renewal notice where basically explains that I am starting a new contract with them just because I changed my address. If I didn't accept their "promotion" I would be getting charged extra $17 a month.

I wondered, how can they just sign you up for a contract you don't agree to? And if you don't take it, how can they change the terms of the contract you have already signed up to? The answer is THEY CAN'T! I spent other 3 hours on the phone and I told them I would rather bleed myself dry than having to deal with them for another 6 months. They transferred me to other departments (including retention) and I told them the same story. I don't want to take your "offer", I don't agree to this new contract you just have made up and I want to keep the original one and for the fees we originally agreed to. 3 hours later they finally gave up and reversed what they did. Now I can't wait for the next 6 months to pass so I can get released from this hell called Centurylink.

Consumers be aware: if they tell you they have to change the terms of your contract or that you get a new contract just because you are moving to a new address YOU DON'T HAVE TO. Just keep calling, and don't listen to their BS and "offers" until they let you keep the original agreement. And as soon as the 12 months end please CALL TO CANCEL and run, run as fast as you can and never look back.

So, lo and behold, I got my bill. Last month I did not pay much attention to it, as it was less than $3. I did not review the bill. This month it seemed way too high. I reviewed the bill and saw I did not get the promotion I was promised. A call (over an hour on hold), finally resulted in them agreeing to adjust the bill, but only to the promotion in April, not the one promised which was an additional $10 lower. I really feel there was a bait and switch here. Maybe a realistic error, but one I cannot prove. This company stinks. It has smelled bad for years and it is getting worse. Unfortunately there is no competition in the field.

For this third call, we waited on hold for over 30 minutes. By now we were pretty angry. Then, the young girl who answered also seemed to give a rip less and had a bad attitude and voice over the phone. My husband had to repeat our address 4 times for her since she apparently she also has zero listening skills. Then she could not honor our coupon rate for service, even though we meet the requirements, and had to get another woman on the phone. The fourth individual who my husband spoke with also had to hear the address 3 times in order to get it.

What is wrong with these agents? To my knowledge... It is their job to listen, be respectful, and offer "service" in a pleasant manner. Well, apparently they can do NONE of the above. And, I would know since I used to work at a call center doing customer service and none of these behaviors would have been acceptable. So... The fourth agent was also unfriendly and could not listen. My husband was on the phone with her for another 50 minutes! We literally waited over 2 hours on the phone trying to get service today. And the ONLY reason why we decided to use this awful company was because they are somewhat cheaper and we don't feel it is right to charge so much for just internet service.

I am not sure where customer service has gone in this century, but know that with CenturyLink, it does not exist! If you can use another company, save yourself, and use another company! If you value good quality customer service (the kind they have at let's say Chase Credit Company) then take your business elsewhere and again, do not use CenturyLink - they're awful!

I received another bill for the internet only after I was told everything was canceled and I had confirmed two times. Turns out I should have been issued disconnect number by customer service and this was not done, I believe this is a standard business practice to rip people off upon their exit. If you are reading this and all the other complaints and you are an attorney, you should consider taking legal action against CenturyLink. A nice class action law suit for large dollars should guide this company to honesty.

I now receive a message that the modem I purchased is going to be obsolete on the 28th as they are upgrading the service. So they offer to send a "free" one as that's supposed to sully my anger over having just paid for a very nice perfectly working unit. I called and complained and asked two representatives if I was going to be charged monthly for that unit. Neither answered the question so I have no doubt it's all a scam to get more money. And I am very incredibly livid over this. DO NOT CHOOSE CENTURYLINK. THEY WILL LIE, CHEAT AND SCAM YOU!!! I will be fighting this one I am not going to be a customer for much longer.

I had several discounts on my account because we have had service with you the 28 years we have been married through all of your growing pains and name changes. With the change to 20 mb I was promised, I was put into the plan for life (essentially doubling my bill). Now that you cannot perform to your promises, I cannot go back to the plan I was in, and now I am told I must remain at 10 mb at now DOUBLE THE PRICE I was paying. What a joke - just screw over a long term customer!! How can a plan for life be the same price for 3 mb internet and 25 mb??? Are you serious??? You best believe all options will be looked at now after 28 years. I realize my money means nothing to you, but I want someone that understands that customers are not an interruption to your day, but the reason you have a job. Angry that I was given a bait and switch I start googling to find a class action lawsuit has been filed. Guess I have reading to do.

I contacted CL both by phone and internet that I was ending my services with them completely at the end of my commitment period so they are to end my service on 5/11/17 which would be exactly 1 year after the product was installed and the internet started. I was told that my auto pay account was closed. The next time I received a auto pay bill online and that the auto pay was turned off as well so I received a paper bill and I paid that via check. The amount was 34.29 yet my regular internet was only a little over 23.00. so for some reason I was overcharged.

I had a email chat which I copied off with one representative and she said that I was overcharged and should get about 20.00 back. Next, I check my online banking account and find out that they did take the money out of my account via auto pay even though I was told it was closed. So, now I have a 35.00 check floating around out there and I have also overpaid 20.00. I tried repeatedly to get answers and got all kinds of responses verbally so I sent letters to the Seattle office because that is where the bill came from. I was told that they could not track the check because of the volume of checks they get. If I put a stop payment on the check, it cost me another 30.00 so it is not worth it. Also, I did not get the return labels to send the modem back until the last minute after requesting those over and over again!

So, I called billing yesterday and got one girl that sounded like she did not have a clue on what to do so I asked to speak to someone in billing who was experienced. The girl I spoke to was very rude and finally said she would credit my bank account but that I was charged the regular internet fee vs the internet basics price at the end of my contract because that is how the billing cycle ends. That makes no sense and I specifically told them that I was ending my internet with them on 5/11/17 because I was moving and that was the end of my commitment. This girl told me that I would not get a refund even though I clearly overpaid. If I call again, I will get another story and another story and I am so very frustrated that I could scream!!

I called to close the account and was told I could not close the account w/o $200 early termination fee even though this was a breach of contract by Century Link that we established at signing. They told me I failed to check the paperless billing box on my account. Bait and switch. You would think integrity would be very important to the company with respect to the billing process since it goes to the heart of maintaining trust with their customer base. Don't sign with them. They are an unprincipled company. If you have had trouble with Century Link please inform others. My neighbors tried to warn me, so I got all the terms in writing, but it happened anyway.

Then I decided to get tv service (they use directv sat here) they were suppose to come yesterday twice 8 am and 12 noon. They never showed up. I have security cams front and back and no one came to my doors at all and no one phoned me. I lost $200 income waiting all darn day for naught! Then I have been trying to cancel but can't get through online or phone! I can't call their toll free number because of the local only service, what a bunch of lame third world tactics and service!