CenturyLink Reviews

Tried to get information on the statement for my recently deceased father. Spoke with three people. I asked for a manager two times and was brushed off each time. The Incompetent customer service agents were pathetic. Not only did they not speak to my mother because her name is not on the bill, they asked for a POA document. Note, they took her money from the account she paid from, but wouldn't assist otherwise. This is absolutely the WORST company I have ever encountered.

DO NOT do business with this company! Stay away. Work with any other company, but CenturyLink. They are fine when soliciting your business, but after that it's a nightmare of billing issues and poor service. Do yourself a favor and never do business with this company. They should be out of business by now. I'm a small business owner in Las Vegas (6 kiosks), and as its consumer I have struggled for a year with incorrect billing, overcharging (read: bait and switch), and lack of response from my account rep. She will ignore all my emails and voice mails. Unbelievable! How can this entity stay in business providing this level of poor service. I've wasted innumerable hours trying to get problems straightened out, but to no avail.

If only I could have chosen 0 stars for CenturyLink. We recently built a home and called CenturyLink for phone service. We were scheduled for the phone installation on 12/19/2016. They were to run a line from the box to our home. The installation never happened and when I called to inquire I was told that they would call back with a date for installation. I again asked for some kind of time line and was told they had no idea when a technician could run a line since they were in negotiations. I expressed my frustration and asked for a manager. Unfortunately, I was told the same thing with no explanation of what "negotiations" meant. Terrible, terrible, terrible customer service!!! We will NEVER use CenturyLink nor would we suggest it to a friend. We will happily make the HOA aware so that others can be informed.

Might as well have been talking to an automated service. Most of the people could barely speak English. I had set up a bundle package in September with tv and internet. I was being automatically charged on my bank account for the services. I return home one evening in November and my internet is shut off. No warning or anything. They had got my mailing address wrong and never set up the bundle package. So I was not only late but was charge extra since the discount wasn't applied for the bundle. They didn't take the blame for it and told me to make payments which first payment was due on December 16th. So I made my payment that evening.

I have tried to work with CenturyLink for years and each month they raise the price of your service even when you are quoted a price on contract. They also put you hold, switch your departments and outlast you so you end up dropping the call. The biggest thing that people should remember and can go after them in a class action suit, they advertise a certain amount of Mega Bits per second which you pay for but seldom do not get. I get about 60% and they say it is line loss, etc. SO WHY DO I HAVE TO PAY FOR IT?

This is the worst service I have ever encountered. I simply attempted to purchase their internet service and it never worked. From October 25 to November 11 I had 2 attempts to fix it via technicians and it was never fixed. I called to cancel because I got this notice that said I had 3 days to cancel before I would be charged an early termination fee. They customer service people put me on a vacation hold without explaining what that was. Not knowing a few weeks later I get a bill for over 100 dollars. I call because I don't feel I should have to pay all of this bill due to my internet never working... Understanding that some fees and shipping I may have to pay. They notify me that I'm on a vacation hold and now I will have to pay the early termination fee! Why would anyone go on a vacation hold when the internet does not work in the first place! Customer service department tells me that they will send my complaint to someone and get back to me.

When I decided to cancel their services was the day before my closing date on my house. Had I known about their ridiculous equipment return policy, I would have NEVER agreed to ever sign up with them to begin with. I had no address to use for them to send me a return package for their equipment, and they wouldn't allow me the option to drop it off at one of their retail dealership locations. Then they told me if they don't receive it within 20 days after cancellation, they would charge my account.

We pay $70 per month for 20 mbps. Our internet never runs faster than 14 mbps and if I call them to complain, they say there is no problem they can detect. We had no internet for 2 days – it took 3 phone calls and 5 different people to finally solve the problem. I'm not sure if their call center is overseas or if they just employee people with thick foreign accents. I struggle EVERY TIME I call in – which is monthly. We finally dropped the home phone, because it was constantly going out. Now we pay $20 a month for home phone (got to keep my number too!) through Verizon and have had no problems.

I was having problems with my CenturyLink telephone service. It began on 12/15/16. I tried to snapchat with customer service at CenturyLink because I could receive calls but not make them. I don't have a cell phone. I was told by a customer service agent, Edjyard, (not Edward) to click on a link for snapchat telephone assistance. When I did I was connected to internet repair and told to CALL for phone repair. He did not understand my complaint, I guess. How could I call? On 12/15/16 I was trying to use the phone again. My dog has cancer and was near the end. I still could not make calls. I did an email to CenturyLink and tried snapchat again, asking for someone to call me so I could get some help in repairing my phone.

I purchased my certified CenturyLink 40mbps modem to avoid paying the $9.99 rental fee for a box. This was working perfectly fine in my residences. I then relocated to another place and asked for a transfer. CenturyLink told me I'd have a $19.95 monthly special. When the technician came out to set up the service, he brought a new modem with him. We told him we have one already, but he insisted that it doesn't work with our location although it matches the speed 40mbps.

Lied to by sales people. DON'T DO ANYTHING OVER THE PHONE, email only so you have a record. Sales rep told 20mbps was available for the install in my area Central Florida. Sent a modem for 10mbps. Installer was running a line to the second house on property because it was a new install no cost no problem. I was home all day Wednesday. I live on 2 acres from the road. You have to drive 4 acres to get to my house. We have 2 very large Bull Mastiffs. They bark when anyone goes on the property or driveway. The Centurylink box is in the rear of house. No service tech showed. I did receive the modem via UPS and barking dogs. Called Century Link. They said I was all hooked up and ready to go.

Last night internet was not working correctly, reset the modem twice. Decided this morning, I should call. Finally got through, after being disconnected - after listening to 2 minutes of prompts. Listen to the message that says there is no trouble reported. Talk to live operator, has me check lights on modem, yes the internet light is not lit up. I am told they are working on it and expect to have it working by 8:00 p.m.- it isn't even 8:00 a.m.! Dangerous windings for MN today, planned on Netflix binge... I guess not.

I just started a new internet account with CenturyLink and right from the start customer/tech service has been HORRIBLE. I chose the self installation for the modem, and steps direct you to connect modem to your laptop with Ethernet cable. Well my laptop has no Ethernet port so it says to call tech support. This is where all the fun begins. I get some girl in the Philippines who ends up talking in circles and I finally find out from her that connecting to the laptop is not necessary. Imagine that!!!

WHAT IT'S LIKE TO HAVE "CENTURYLINK" PHONE SERVICE. PLEASE SHARE!!! We lost our landline service back on Oct 10th when hurricane Mathew made landfall in our area. We finally had use of our phone 2 MONTHS LATER. After: We called many, many times to finally get someone out here about Nov 18th. The guy who came out said he'd run a temporary line... He ran it and left without checking to see if it worked or to tell us when they would return to get it working! We were forced to call someone in the Philippines to let them know the guy came but we still have no service and to ask what was going on? He told me (in broken English) "Sorry, but we can't get a guy back out to your place till next week." The guy that was supposed to come a week later called and said, "Sorry, I can't make it. I will come tomorrow morning." The guy never showed up the next day though we waited all day.

I spent 15 minutes on the phone going through menu after menu with never the correct option to report a simple line down and in need of repair. I was to the point of tears of frustration by the time I finally got a person. They then gave me another number to call. Which once again sent me into another 15 minutes of frustrating "pick one" directories to another dead end. I finally found another number to call and FINALLY got a person on the line that could speak English as a 2nd language, sort of. I have never hated a company more than when I try to call Centurylink. No other company that I deal with has as many hoops to jump through just to report an issue.

Worst experience I've ever had trying to get service working and get then get my contract canceled. Constant disconnections from the wifi, super slow speeds when it was connected, horrible customer service. Can't say anything good here.

I was sucked in reading everyone's comments about CenturyLink and their service. So much negativity and hateful words for the service provided. I have had CenturyLink for years, great service and customer care. I was right away quoted my price for service when I first started, till this day I pay the same price. I was given a discount when signing up and given more information about the many different ways to save a dollar with them. I signed up for quick pay and saved a total of $25 extra.

First of all, the lies, the constant lies. About everything. I was told that they were tirelessly working on upgrading the speeds in my area, this was the reason they had a hard time getting a tech out for my install. A tech had come out, looked around, made some notes and left, not once trying to contact me to let me know what he had found. I found out the next day when I called to activate. They told me that they would have a tech out the very next day, free of charge. And that they would call me first thing in the morning. This did not happen. I called them around 11 am and was told there was no way a tech would be able to come out that day. So the next day they would... again because their techs were working tirelessly on upgrading the speeds in my area. When the tech came out and looked around, he did make contact with me immediately.

So we have been using CenturyLink for almost 1 1/2 years now. During the course of our account we have added on Directv. When we were ORIGINALLY told the pricing it would be $80.00 when we got out first bill it was 132.00 and some change. We called and complained because that was not what we were told, they were able to work it out so it would be 108.00 instead, since we were falsely quoted. THEN we get our bill for December (1 month after we complained) and it is 174.95. I called and a very nice lady was glad to help me. She informed the 174.95 was because they changed the billing cycle and that our normal payments would start at 133.00.

After 5 years of dealing with CenturyLink have had enough. Internet service extremely slow, techs have been out at least 10 times, replaced cabling and tried many different modems and it is still slow. Prism TV has issues with maintaining quality picture and locking up. Phone service OK, biggest issue is with inconsistent billing. Over a period of 60 months bill has been different 7 out of 10 months requiring calls and billing adjustments. I would not recommend Centurylink for TV or internet service.

This is the most horrible company I have ever dealt with. They quoted me a monthly price of $27, then raised it to $37, then raised it to $44 and now raised it to $56 a month. They have repeatedly double-billed me and calling them on the phone is a nightmare. Whatever you do stay away from this company. They are horrible.

I remember the old days of dial up internet which seemed so slow and annoying until CenturyLink comes along and is 10 times slower. I try to check my Yahoo e-mail and day after day it's the never ending loading circle for 10 minutes before I can get in. Online streaming at best will run 10 seconds before it needs to buffer. The "service" if you can even call it that is not worth currency! Maybe lawn clippings or old Halloween pumpkins but in no way worth money!

I have been a long time customer with this company and switch two accounts including DirecTV. One house which is rented had an issue with the internet. It has been on and off since November. Renter complained on Monday evening. I was informed that there was an outage from 8:30 Monday until 8:30 Tuesday. At 9 am still no internet. After 7 telephone calls and a crock of apologies, was informed that there was an external fault and a tech needed to call. As the tenant required advice on medication via the internet I told the tech department it was urgent. No appointment the same day and another 24 hours without internet.

I have had CenturyLink for all of 5 months and have already had two horrendous experiences. When I attempted to pay my first bill, I entered my debit card information when prompted, received an email confirmation that my payment attempt was received, and then went about my merry way. A couple weeks later, after the due date for the bill passed, I received mail and email notices that my payment was not received. Being the responsible consumer that I am, I called CenturyLink and explained that I paid the bill, and received a confirmation email, so the customer service attendant told me to ignore the notices. Yet, they kept coming, and I was shortly notified thereafter that I owed a $25 fee for incorrect payment information.

If you call and cancel service make sure you get some kind of confirmation number or letter stating the date of cancellation, they will claim you never called to cancel. Same with any equipment you send back, make sure you keep tracking info for it because the warehouse can claim you never sent it back. We even asked if they could look up in the modem was in use anywhere. They stated there was no way to track that, so how could they track that it was ever checked in at the warehouse is my question. Still trying to get a hold of the collection agency they sent us to, Stellar Recovery. No one has ever answered the phone there and when I looked them up online the first reviews said it was a scam.

The Centurylink Billing department credited us with paying a segment of last month's bill but failed to credit us with the remainder. I Called and spoke with Louise, who transferred us to Finance department. The woman in Finance has such a strong Hispanic accent. Her English was not understandable. After asking her to repeat twice she hung up. Now there is no way to call her directly as they don't give out the phone number for the finance department. So I was forced to start the whole process over again, go through the humiliating verification process for the third time and then explain to yet another employee that it was not my error but Centurylink's error that I was trying to fix.

I was a CenturyLink customer for a year... My mistake. I ended their service, September 30, 2016. I returned their equipment on, October 12, 2016 and received a bill dated, December 01, 2016 today, December 9, 2016 with two charges, one for the DirecTV bill September 17 through September 30, 2016 AND a $99.99 charge for unreturned equipment. I called to get an understanding of the bill and spoke to 6 people, the first one I didn't write down her name, the next Vanessa, then Makaya, then Leticia, then Tonny and Jeff who was not even in ANY department that could help me. Jeff was in the Dial Tone Department. Thank you Tonny for passing the buck. I just cannot understand how these people have employment. Where are the checks and balances with this company? How is the customer service monitored? I was on the phone being shifted around for over an hour with no resolution to my dilemma of the unreturned equipment.

I did business with CenturyLink for ten years. I have spent so many hours on the phone with them over inconsistent bills. I have not been able to play movies because of slow internet connections etc. I finally became so frustrated that I canceled. Now they are trying to charge an early termination fee which I was told wouldnt happen. I asked them if they didn't have a recorded phone conversation to confirm this. They said they would try to find it. They have threatened to report the 200.00 fee to a collection agency. This is the WORST company I have ever dealt with & I am seventy three years old.

If anyone in telecommunications can make AT&T's customer service look good it would be CenturyLink. As bad as CenturyLink is you really need to give us negative stars to rate our experience. One department has no clue what the other department is, has done, or says they will do... Calls to their so-called customer service takes FOREVER! I have been 3 weeks and untold hours on the phone, chat, and on hold trying to resolve an issue which is within CenturyLink's system. I will have to hand it to CenturyLink, they are consistent. In the 3-4 weeks I've been trying to get service from them not once have they done what they said they would do.

If you are in the market for a truly frustrating experience filled with horrible customer service staffed by individuals with the most limited knowledge possible, constant mistakes in your bill, repeated interruptions in service due to their incompetence, and in a nutshell, the most awful all around experience you could ever imagine... then Centurylink is for you. I have had my service interrupted only to find someone in the office improperly completed something they shouldn't have and when you try to get someone out to fix the problem, prepare to wait 2-3 days for them to fix their screw up. My bill was consistently incorrect for the same reason and I was even told that I didn't even have internet service on my account even though I have had it from the beginning (3 years ago). That is funny since they sure were charging for the service.

I first began my service with Century Link in October 2015. I signed on for bundling with DirecTV and was supposed to get a rate for both of $49 a month---I have never paid that and my charges for both now are almost $200 a month. I have had repeated losses of service, with no recompense, horrible customer service which is never resolved. I had to file a complaint with the Better Business Bureau. It took months to resolve and CL admitted to over-billing and credited my account for over $200. The next month they over-billed again! I had to go to the FEC and file another complaint. Again, they admitted their error and the very next month, unbelievably, over-billed me yet again by almost 40 dollars. This company is reprehensible and predatory... Never obtain your service from them!

I have been with CenturyLink since our last phone provider Quest. I have had number since 1975. My internet connection speed that I am paying for is download 7.1 upload 0.8 and only getting 5.1 download and 0.8 upload. For many years I have complained to no avail. Today I find out that their local port has been giving them an alarm that "bandwidth is exhausted outage on their side" what this means to my community and close areas are getting cheated and paying for a speed that will not be provided to us until CenturyLink stops telling its techs to fix the problem, when in fact it's up to the company and not the techs power to provide us with more ports to get the speed we are paying for.

Where do I start? I moved in September and ask that they put my internet on hold until I got my new address. Since then I called when the serviceman didn't come to put in the internet and when I called they said I hadn't ordered it and didn't have an account with them (I have a witness to the phone call and I have been a customer for many years). She set up a new account and ask for my SS number to check my credit rating. I made it clear they were not to check my credit rating and she said she wouldn't. Two days later, my credit had a hard inquiry from guess who? Long story short, I have spent two months and literally hours on the phone being billed because they can't keep the accounts straight and I have called repeatedly to try and get it straight. Got a call today from Verizon and I owed them money because CenturyLink had unbundled me (no notice).

When we purchased a vacation home in February of 2014 we set up our service through CenturyLink for Internet and DirecTV bundle. Service all throughout the time we had it was horrible! Forever having to reset or reboot one or the other of the systems. Also had to have modem replaced multiple times because it stopped working for no reason. Flash forward to April 2016 when I called to cancel services effective May 1st because we sold the property. I was assured by customer service that my service would be canceled and paid my final bill. Then in June I get another bill for over $100. I call them to find out why I am still getting billed. I was then told by them that they can only cancel the internet portion and that the cable portion needed to be canceled through DirecTV.

On Saturday I signed up with CenturyLink and had 3 business days to cancel my order. After reading all of the terrible reviews I decided to cancel. I called on Monday to cancel and went through 6 different people until Kylie said "I have cancelled your order" but she couldn't give me a cancellation number. I wanted to confirm my cancellation (not confident with Kylie) so I called this morning (Wednesday) and was on the phone for over 1 hour speaking to 8 different people until Maria said that my order was not cancelled. She said it needs to go through the "Winback Center" and she spoke to them and said it was now cancelled. We'll see what happens. She asked why am I cancelling and I said because of all of your negative reviews about poor customer service, poor internet service, and constant billing problems. How true.

I have had CenturyLink for several years. The only way to deal with them is to call and threaten to drop them then you get a great rate for a year. I have had the tech out a few times over the years and find it best to call him direct on his cell to get service without waiting days for a work order to get to him. If you do not call when your promo ends the bill will go sky high. My bill has been all over the spectrum over the years from 29>95 down to the deal I made today at 14.99. That is for internet only as I have no use for the phone service via having a cell phone or the tv via having DirecTV Now for 35 a month for over 100 channels.

Sales and Billing - I switched to CenturyLink because I was tired of calling every year to renegotiate my bill with Comcast. The sales department assured me that I wouldn't have that problem with CenturyLink. Now I have been with CenturyLink for 5 months. EVERY month my bill is overcharged. The last time I called they told me that if I wanted the original promotion that I signed up for in August (it's now December), that I needed to find the original mailer that convinced me to call. It gave me 2 free set top boxes, free modem and what I was looking for, the entire reason I switched, a bill under $100 per month. My bill has never been under $100!! First month was over $200.

Spent all day trying to resolve an issue with a payment they lost. Customer service told me that I had to go to my bank and get documentation of payment and fax it to them. I did this - which takes three days for them to even acknowledge that they have received the fax. Then I found out that they didn't need the documentation, they only needed the payment confirmation #. And all through this, they were rude. Mistakes being made are understandable, rude customer service agents are not. Fortunately for me, they aren't the only game in town. I'll pay the early disconnection fee so that I will never have to deal with them again. If you have any other choice for internet service, then I recommend that you don't go with CenturyLink.

My mom moved 3 weeks ago. She wanted her service with CenturyLink transferred to her new address. They never showed up for her service app. She kept calling and was given the runaround. Still no service and no help from this company. Terrible customer service. Consider this a public service announcement to STAY AWAY from CenturyLink.

The internet service is very poor. I have problems with the internet service! The last time I called the help number, I was on the phone for 42 minutes and the service is the same or even worse!! Please check out other services as CenturyLink is the worst, slowest internet service. Don't do business with them!!

So my roommate and I signed up for CenturyLink in November of 2015 and then did not have any service between December 20 and February 10 or so. We had a twelve month commitment and I assumed that the month and a half we had no service would not apply. Suddenly this month my bill has more than doubled, not only am I suddenly being charged thirty dollars more for standard internet but CenturyLink CHARGED ME TO START CHARGING ME MORE. I'm furious right now and doing everything I can to contest this bill but CenturyLink's customer service is so difficult that I'm getting nowhere. I wasn't notified at all that my rate was increasing, nothing.

When I had to get my kindle registered I could not connect to WIFI. Upon calling CenturyLink and spending HOURS on the phone they tell me they have NO record of my phone number and the SECOND time they tell me they have no record of ANYTHING. So where exactly have my monthly payments been going to then. I have now lost my internet and of course since it's the weekend they can't help me. I suffer from high blood pressure and I really was afraid I was going to stroke out from frustration and anger.

Words cannot express how much I hate CenturyLink. I've had internet + Prism TV for one year now. The internet service has been fine. The TV service has been terrible. I almost always have to fight with the remote and the set top box just to be able to watch TV on a given day. But that's not the main problem. The main problem is the people. They simply don't know what they're doing. This includes people on the phone, people on internet chat, and people in retail stores. I've been trying to do two things: 1) sign in to my CenturyLink account on line, 2) renew my service for the coming year. But nobody can help me. I've tried phone, internet chat, and a retail store. Nobody can help, and on top of that, they have been rude and dismissive. I thought I hated Comcast, but I hate CenturyLink so much more.

CenturyLink has been our worst experience since the home computer inception. I could go into all the details, but I don't want to sit here for that long. Approach any dealings with this company with extreme caution. I am really sorry for ever opening our door to these people.

CenturyLink customer service over the phone is by far the worst phone service I have ever experienced in my life. I got transferred in total 7 times to pay a bill and was placed on hold for over 16 minutes on multiple occasions. Oh! And when they ask you for an account number, it's not on the bill part that says "account #". They don't recognize that as the account number even though they tell you that this number is your account number on the bill.

I have been a CenturyLink customers for at least 10 years. When things are working, it's great. The second something goes wrong, it's hell on earth. Customer service has: 1) hung up on me, 2) been super rude, 3) transferred me over 4 times during a call. Technicians don't come out when planned, if at all. "Promotional packages" are never as good as they seem, and I'm on the hook for about $420 in extra charges that were not explained to me. I cancelled Prism and kept internet and phone. They cancelled my entire account! I restarted it, only to be met with a $600+ bill. Downloading the bill did not show why the charge. It said to pay my "190.30 bill", which i promptly did. Now my account says I owe $420, with no explanation. Truly a mess of a company, and there isn't much else in terms of competition. I wish we had more choices out there...

Initially they told me that the service I'm going to have is a Fiber Optic 40 mbps Internet Speed and Prism TV. The 1st week is really horror like a dial-up. Speed is only 20mbps not 40. (Lie No1. They say because the other 20 is dedicated to TV.) Nobody's willing to help. Calling them is such a waste of time waiting. Transferred and hanged up. Customer Service Department telling me its Fiber Optic but Tech Dept is telling me it's not. (If I want to go Fios I have to pay some more. Another one BIG LIE.) Numerous times they give false information. They try to fix the modem but after a reboot everything is gone. No internet and tv. They have to sent somebody to check it the next day hopefully. Isn't that such unfortunate?

To make a long story short, I sign up for a 2 year contract because they said that it would be $39.99 a month and an initial fee of $50 plus $100 when I bought the modem. Well, now I am stuck with a $63 a month with the worst internet ever. Now to cancel it will cost me $200 to cancel because of the contract. I am going to end up canceling and losing my $200. Their service is not worth it, they don't even care about the customers. They are so nice when you are trying to sign you up but be careful after that, they won't care about your concerns. Don't get trapped in their contract and horrible, horrible service.

We signed up for internet service with CenturyLink about a month ago. When the tech came out initially, the fiber optic cables had not been laid so they could not install. They still have not been laid. CL has not informed us of anything. If I didn't keep calling I would have no idea what is going on. They make Comcast look great by comparison. Switching to them was a huge mistake.

Fiber optics came to our house and then CL sent information about pricing so we signed up. No one showed up for the FIRST TWO appointments. CL tried to blame it on me. The offer was for $120/month as a promotional price. I canceled the order after the first two no shows and said to put the account back the way it was. I'm stupid and agreed a third time for them to install. Much to my surprise, they actually showed up.

If the choice of NO star was available, that's what Century Link would get from me. THE WORST company I've ever dealt with in my entire life. The right hand does not know what the left is doing. I've been with them since May 2015 and NEVER, ever did I get a correct bill correctly them. They ALWAYS try to overcharge me from $50 all the way to $110 every single month. Last week right before 2016 Thanksgiving I called them back once again (my monthly calls to them which usually lasts from 2-3 hours and being put on holds indefinitely, calls being dropped, talking to 3-5 different people) to argue about incorrect billing. I was yelled at by one of the Customer Service rep. who when I called him on it he apologized and transferred to Customer Retention. Customer Retention comes online and tells me that the ONLY option I had at this point was to sign up for DirecTV.

Long story Short. From Day 1 my service has been a disaster. They sent the modem 17 miles away, set my service up again, 17 miles away and I was ineligible for the service I signed up for. When we "Fixed" It, my business number was NOT ported over and I was on the public call list now. I had to change all my business contact details to deal with this mistake which costs me additional fees! My installation was supposed to be free, wasn't. I was not supposed to have the protection service, I was charged anyway. Long distance took over a month to get set up on my line. All this took almost a full year to resolve!!! (I am way too patient).

Absolutely most unprofessional customer service I have ever experienced when I said I was calling to cancel service. They cannot manage their bundle package. I have cancelled my DirecTV and they were still charging me for it and they would not contact them nor would they accept their side of the payment creating a bigger issue between the two companies. They put me on hold for 20 minutes - a complete retaliation for cancelling.

Tried to get internet service for a new home in a 10 year old development which CenturyLink has accounts. Placed a phone order with a local store location here in Fort Myers and was given an appointment. A day before the appointment on my way down to Ft. Myers, I received a phone call from someone at CenturyLink asking me a few questions which seemed minor. On appointment day NO ONE CAME. The next day I called the local office and never got anyone. Left a message and NEVER GOT A CALL BACK. Personally went to the store and was given a new appointment and was reassured that all problems were resolved regarding the address. Called back to reconfirm the appointment, was told everything was okay. Again NO ONE SHOWED FOR THE APPOINTMENT.

Their Internet service only worked part of the time. Tried to cancel phone service and was told lies. Bill went up. Still trying to cancel all of our service. No customer support on the weekends and their website is terrible for customer support. I was told lies several times by customer support. Won't turn my service back on.

I have had issues with my internet and finally called the escalation dept. You don't get to speak with a person you have to leave a message. It takes them days to return your call. Once you talk to them, tell them the problem, in my case no internet connection, they blame you. I was told it was the wiring, then my computer and even the fact that I had Microsoft. The tech that came out today played around with the modem and said there was no problem, my services were turned off due to nonpayment.

Wow... Never again! I originally got the bundle package through DirecTV combined with internet. It was suppose to be a flat rate of 108.97 for the next 2 years. Hahaha.... First month had an issue, called that "fixed" everything and told me it won't happen again. That my bill through just them would be no more than $42.73 a month including taxes. Now it's the 2nd month and my bill is $156 through them... Unbelievable. So I call and get a totally different answer from last time, and told a bunch of different stuff.

Every time I get my bill it is so screwed up and when you deal with a rep they promise you a discount for all your hassles, then you get your next bill it's higher and no discount. I am so tired of dealing with this company. I just need to talk to someone that actually cares and knows what is happening with their billing system they have. It's a mess how they operate.

Awful, awful, awful! First, I signed up for 10 mb/s service, with the possibility of upgrading to 15. I specifically said I would not sign up nor pay for anything less and was told, yes I would have 10 mb/s. So I signed up. I was told I would have instructions and my account info emailed to me. I wasn't. I ordered a modem (because I didn't want to pay their $100 for a $30 modem) and the day they were supposed to connect me - nothing. So I called them and they said they would actually be connecting me the next day. Thanks for sending me a notice (not). So the next day, sure enough I have a "DSL" link on the modem. Good. But I have no set up info. So I call them. Spend an hour on hold. Finally I hang up and try again.

When it was still "Qwest", I never had any issues. It wasn't really until 2014 that the issues began. I had been with Qwest for a long time. But in 2014 CL had me purchase a modem that I didn't need. It would later confirm that their telephone lines were the problem. They fixed that and I was only out $100 for the new modem. That's no big deal. In 2016, September, I tried to transfer my service to my new address when my house collapsed. After three days I got nothing. I went ahead and spent 12 hours canceling the service. 12 hours both on the phone and in chat. They would constantly cut me off the phone line or claim "we have the wrong number for cancel on the website"! LOL! A week later I had a wireless specialist check up on the progress. CL had never canceled the service. The specialist was able to send the request, again, on my behalf.

CenturyLink is one of the most unprofessional company I ever dealt with. I was dealing with trying to get credit issued and getting someone out to my house to hook up internet. In one day I was transferred 5 times and 3 times to the same department. I work full time so I don't have time to be just on the phone dealing with them. For two weeks I was dealing with the same issue hooking up internet, internet not working. They are rude individuals - if you don't like your job quit. If it wasn't for the customers you wouldn't be in business because our money as a customer is what keeps you up and running. With that being said there should be more training on which what department does what and how to talk to customers. I was frustrated to the point I wanted to cry and I've never felt like that ever - first time for everything right. I'm paying for quality service. I should get what I pay for.

I am a new CenturyLink customer. CenturyLink claimed to have sent my modem and that it was delivered to my porch on Thursday 11/17/16. This is not true. I did not receive it and was never sent any confirmation that it was sent, nor was I sent a tracking number, a day to expect it to be delivered or the option to sign for it. I called on 11/21/16 to let them know that it had not arrived. They said they would send another modem that would arrive 11/22 or 11/23, but would not verify that I would not be charged for this and they refused to email me or send any kind of confirmation that a new modem was being sent or that I would not be charged again for this.

I recently moved to parker, CO and I thought "let me give a try to Centurylink." O'boy I am messed up because of their scamming billing. At first month bill they sent me a bill of 47$ for partial payment. I did not see the bill and paid it. This month I am shocked to see the bill of 202$ and this has taken my frustration to an unbelievable way. I called them and asked and the customer rep said "proration and discount and looks like they did not bill correctly for last month." Also... they say I have to pay penalty for breaking the contract if I have to cancel. Well I said I am within the initial trial month- there is the catch. Beware guys. They will send this shocking bill after 30 days so that you don't have any choice to cancel.

System went down on November 14 at 2 pm and not up until November 18, at 1 PM. Begged them to check at the switching station since we had problems there before. Refused to do this. Made and broke 4 service calls. Finally came. Our lines were OK. Went to switching location and found a terminal loose. Fixed in 20 minutes total time. Why did I have to wait 95 hours for a 5 minute fix??? Their switching station is 300 feet from my office.

I was always having to reset the modem because the internet would stop working. They always overcharged me and when I finally let them turn it off they charged me for 2 months I didn't have any service. Buyer Beware Indeed!

We moved into a new home in an area in which CenturyLink was the only option other than cable and we've been relatively happy with DirecTV. I ordered online and was told the modem would arrive prior to my start date of October 12th, but the service would not be functional until after 5:00 PM. No service and after 2 hours on the phone they figured out that my order had been rescheduled for October the 19th due to hurricane Matthew. While on the phone one of their representatives started up selling "while we are waiting". I very clearly said "NO".

Ordered CenturyLink service without contract. The CenturyLink rep signed me up for $110 worth of extra charges. Took 2 months for them to take charges off then without me knowing put me under contract. The service was bad, was paying for 12 gigs only, would get 1 canceled service and had to pay $200 dollar contact fee and returned their router and know they are saying I didn't 8 months later and sending me to collections. This is a terrible, dishonest company. Please do not get their service people.

Okay I'm going to start off on saying this has got to be the worst internet provider ever! They are just plain horrible on service, their customer service is a joke, and they will give you every reason in the book on why they are having internet problems. I called them a couple weeks ago and told them my internet is running very slow and that it is taking forever for things to load and download. They first started off by saying restart my router. "And after you do let us know if that fixes the problem." My response back was I already tried that 4 times, thus the reason why I am calling. Their response "okay sir well we need you to do it for us." Okay fine so I restarted for the 5th time and still didn't fix the problem.

We ordered internet only, via the web, for $14.99 per month. The confirmation letter says, CLEARLY, that we have asked for two services, one for an internet bundle at $49 per month PLUS another for Broadband at $34.01. Customer service (one hour, three reps, two service centers and two disconnects) said first that there was no such offer... and that we were mistaken. When I told them I was looking at the offer on the web at that moment, they disconnected.

When I set up my CenturyLink account it was suppose to be $35 a month. After 8 months I have paid over 70 a month. Every time I call customer service they tell me they going to give me credit for over charges and I have never seen those credits! I recommend you to get other services besides CenturyLink.

I have just experienced the worst customer service ever. I currently feel like all of these bad reviews already written is everything times a million of how it needs to be expressed that having to be on a call for an hour to only be on hold for 19 mins, then disconnected, to calling back and being transferred three more times to finally settle on my fifth rep. By this point the original goal of the telephone call is null and void. I should have read reviews and looked into CenturyLink before I decided to get services. The reason for my call was never accomplished. Stay clear or hope you don't ever have an issue worth solving.

I recently became a customer of CenturyLink... Big Mistake! I am into my third month of service. My payment was 43.56 (minus 10.00 promotional discount). I called about the auto pay in October since the representative had mentioned this discount in September when I made my payment over the phone, so after talking with the representative concerning auto pay she explained to me that I would get a additional 10.00 discount by using auto pay. I did ask her several times for clarification...

I have been a customer for over 15 years first as CenturyTel now CenturyLink. I am paying for 1.5 MBPS and am receiving .16 continuously. I have called over and over. I was told for three years it is exhausted. How can I have had great internet until three years ago. I did have one technician tell me they redirect the traffic in the evening. I had to quit online classes because I cannot even get my email to download. I feel it is fraud to charge for 1.5 and you cannot even use it. I am looking for alternate service at this time which is almost impossible in my area.

Back story: I needed to save some money on my internet and TV. At the time I was bundling CenturyLink internet and DirecTV. The price kept going up every few months despite having a contract and then randomly skyrocketed with the companies saying there was no promotional deals left. I was a customer for over 3 years and was looking for long-term pricing at a reasonable rate.

I have had the worst experience with CenturyLink. The sales rep sold me on the service, which ended up being the worst I have ever experienced. We had to turn off our cell phones at home to even use them, that's how bad our service is/was. I have called 5 times since and I have been yelled at, hung up on and transferred numerous times. At the time of writing this review I am still trying to cancel my service. This has been the most unprofessional experience of my life. I would urge EVERYONE to stay away from this company!!!

CenturyLink continued to overcharge us for several months until we discontinued service. After being warned to save the UPS tracking info and obtain confirmation that they received the modem back, they continued to charge us. After repeated promises to correct the issue and confirming they did receive the modem, they have now, four months later, turned us over to a collection agency for the modem fee of $108.69.

I am sick to death of CenturyLink's constant technical problems. My tv is constantly freezing or just going out all the time. My internet went out last week and repair has no explanation. There are problems all the time and CenturyLink cannot explain them. I have had to replace a modem, 2 boxes and more. All customers need their warranty or you are screwed. I have had the service for 3 years. It has nearly doubled in price forcing me to cancel HBO show time etc. My bill each month was over 300 for internet tv and telephone. With the terrible connection CenturyLink is now a terrible deal for customers who should look elsewhere. The only other company that is worse is Bright House with terrible customer service and higher costs.

CenturyLink allowed my sister's phone service, a customer for 23 years, to be transferred to Dishnet without her authorization. I and my wife, both authorized on her account, have been helping her to get the service restored since July 1, 2016 and if I had not experienced the unbelievable runaround myself, I would have said she was crazy. Dozens of hours, many on hold, being transferred to other departments, only to start the entire process over from the beginning. CenturyLink says there is nothing they can do as her service is with DishNet and DishNet says they do not know who she is so there is nothing they can do. We requested proof so she could know how this happened. Basically they told her it had to be her fault because CenturyLink would not make mistakes like that, therefore she did not have to provide proof.

I have been a loyal CenturyLink customer for 5 years. I recently moved, and put my service on vacation until we were settled in. I called 2 weeks ago to have my services moved to my new address. I was told everything would be up and running in the next couple of days. Well 2 weeks later I sit here writing this review using my cell phone data because I still have no internet. I have called 4 different times, spoke to 10 different people, and spent close to 5 hours on the phone with CenturyLink tech support. Nobody can really tell me why I still have no service, but each time I hang up I am promised in the next couple of days my service will be restored.

I called them to set up phone and internet services with them they told me they would be there on the ninth between 8 to 6, which means my whole day is taken up waiting. They never showed so I called them and was told my services were going to be turned on later and no one needs to come out. The next day still no phone and internet. I call again and was told my service was pending still and I will need to spend another whole day waiting the next day. I never had this much problems with other services and no one offered any discounts for my trouble. I am just fed up with them.

They explain nothing while they try to sell. Now they are charging early termination fee for whole 6 months. It would be cheaper to keep than cancel. They are very rude and I hate to do business with CenturyLink ever in my life and would love to avoid fraud company from all the friends I know.

I had CenturyLink for my home internet until June. We moved to a new home, so I called the company to transfer my service. After calling on multiple days and hours of being on hold, I finally talked to someone. I explained my need- transfer my internet. They attempted to sell me more and to bundle my service. I explained that I only wanted the internet. I thought all was set; however, days later I received a letter in the mail from CenturyLink for my order- bundled services. Yes they took it upon themselves to bundle my services. I called back, again on multiple days and again I experienced hours of being on hold.

We had a bundled package with CenturyLink and Directv from 2012-2015 when we head to PCS and our new location was not compatible for Directv. We canceled some services before moving while keeping the internet until we had moved out of our home in May 2015 (in which they placed us under a new contract without our consent - which they "fixed" when we finally shut off CenturyLink services). We mailed Directv their equipment and my husband return the CenturyLink router to a local store in Fayetteville, NC. When we had moved we never received any of the new bills that were our final bills causing a mishap so to say. When I finally was able to reach out to CenturyLink, they informed me of a bill that would be $200+ that I had never received (I am assuming due to mail not forwarding) and I had asked why it was so high and they dropped it to $115 and some change.

We've been trying to get our billing statement fix since May of 2016 and up until now the last bill I received after calling every month and it's still not fixed. Either my husband and I called every month just to pay the correct amount and we get transferred to at least 4 people and spent almost 2 hours of our time each month just to talk to someone. Our bill fluctuate from $400 to over $500 each month and they promise us it will be fix but still not fixed!! I'm beyond frustrated... Worst customer service ever!! And the billing department is worst!!

Here's the short summary of my experience with this company. Took off work to meet the late technician who then needed another day to install. Had an account canceled without my consent, one new account opened without my consent or acknowledgement and one new account opened that violated terms I had set in advance with a rep in effort to rectify earlier issues (all of which are dishonest at best- likely illegal). Two modems charged to my [mysterious] accounts, 12 hours of back and forth with customer service to no avail, and finally the resolution: "Well, none of that should have happened. Here's a new account for you to sign up for." Ironically $5 higher than listed online. My response was calm but included the phrase, "this is a ** show" to which the customer service rep responded, "our company has a level of decorum, good day," and then he hung up on me. Stay far, far, far away from this company, folks.

I just ordered the 40Mbps internet service for $29.95 per month. They came out quickly and installed it. It took an extra day because the lines had some problems that needed fixed. Then I tried the internet, oh spotty. I did a speed test. The best I could get was 20Mbps (wireless). I called support, they tried to fix it. After several attempts, they got it up to 25Mbps. Then the tech told me, that is the best I will get. He said I can only get 60% of service speed (40Mbps) on wireless, and 80% if wired. I told him that is ridiculous. Why would I pay for 40, to only get 20? I told him I wanted to cancel. He says he can't help with that and Customer Service is closed.

I thought I would try CenturyLink? Big mistake. They sent out a tech to hook up the system. He spent two hours trying to figure things out but then could not figure out the outside connections to the house? My neighbors have CenturyLink and it does work in our area. But the tech could not figure it out and I wasted a half day watching him stumble around. Then, I called customer service to reschedule, and it was a horrible experience, costing me more time!!! I cancel my order, since I had not even gotten set up and it was already a nightmare. Stay away from this company. They will take your money but will not be able to deliver on what they promise.

My repair tickets keep getting closed. Twice the tech has not showed on Friday, August and November. The situation is that their main line goes underground maybe a mile away. The wire is so old and gets wet. They are saying there is not any money to replace it. Now it rains on this hillside a lot. Been working on this since August. My phone line has so much static that when I call they couldn't hear me and disconnected. Yet they take their money every month. I am filing a complaint with the attorney general. I can't drop service since I'm in a area that cell phones have no connection. Hopefully we won't have a medical emergency and be unable to call for help. The wifi drops so much due to the same problem that it is impossible to watch Netflix with out long loading times. This is the only tv we get due to no other reception. Maybe someone needs to take charge, fix the problems, and provide folks with what they are paying for.

I am about fed up with this company. When I signed up for their service four years ago it was right in the middle of their price lock promotion, of course my bill has only continued to grow. That's not even what this review is for, though. A month ago I revised my services. I increased my internet speed and was supposed to also increase my cable package. The technicians came to set up the internet with new modem and everything. One was in training and did his best to be polite and professional. The man training him was very rude. He was on his phone the entire time, he sat on my bed without permission and he attempted to take a phone call while walking into my nine-year-old daughter's bedroom, a place he ABSOLUTELY had no business being in. They took three hours and did not upgrade my cable package.

Over the last 8 months I have had to spend at least one hour per month with Centurylink regarding incorrect billings. I have had bills as high as $180 a month and no one from Centurylink can explain how the bill gets this high. Each month they have a new excuse as to their failures but promise to correct the billing on the next month's bill. I have confirming references for the rate correction but when I call they can never locate the reference numbers or copies of my phone calls. They should be investigated by the government for these bad practices. Their internet speed in my area is 7mps and Centurylink just states we have old wiring and no upgrade is available in the future. This month I gave up on them and dropping their service and going to someone else.

We signed up and bundled Internet with basic cable, got pretty decent offer but when the bill came it was 250$! I was told that the promised 50$ discount was even applied to my bill. After being passed around different people and threatened with termination fees I received no solution. Next I talked to manager who promised to review the recorded conversation and call me week later. No phone call, so today I called and after wasting 2 hours of my valuable time, I disconnected my services which I yet have to confirm. They sold me something that now they are billing me for and even brought a new modem at no charge so I didn't object to a new box, now it's on my bill.

They have something totally jacked in their billing department. Every month, I pay my bill on time, but every month, my monthly balance increases in a credit balance. I currently owe -800, at least, that's what their system says. I pay every month on time. But their system is totally jacked. Once I hit -200, I could no longer pay online. When I called, they tried to fight me to NOT pay my bill. I can no longer pay on the phone or on internet. When I go to the service center, they try to fight me. They have now mis-posted 2 payments somewhere, but I can't get them to research them because they show me so far overpaid. No one will help me. They are so incredibly incompetent that I do not know how they stay in business.

The word, worst, worst customer service ever... I called 3 days after installation to cancel due to false promotion. They said there won't be any additional charges and to send router back. I send router back 2 months ago, and I just received a bill of $267.17 from CenturyLink. I called customer service and explained that I had cancelled 2 months ago. The representative was really rude and said that I did not cancelled but upgraded the internet. I explained that I had 2 confirmation e-mail from them about cancellation and that the equipment has been send to them 2 months ago. She kept on going on how I did not cancelled the account and reinstating what I said on her words saying something else. Please do not choose CenturyLink, it sucks big time.

I requested Centurylink to discontinue my services with them September 7th of 2016 because I intended to get services elsewhere, which I did. The new services are WiFi so I was not plugged into a phone jack. I got a bill from Centurylink saying if I did not pay my bill they would discontinue my services Nov 13th. I was very surprised as I thought I did not have services through them. I spent an hour being ping ponged through numerous people at Centurylink all assuring me that I had to pay the bill from Sept 7th through Nov 3rd or be turned into a credit bureau for non payment. This is a despicable company. I thought 2 parties had to agree for there to be a contract (and no there was not a contract). Now they are threatening my credit score if I don't pay them for services I specifically told them I did not want.

I called the 1800 number to make them aware that I received someone else equipment and I talked to a lady name Melissa and she was very rude. I was asking her the correct way to handle the situation since UPS failed to pick the package up. I knew the customer had call and was probably upset about the situation. Melissa advised me that I was being "over kill" and "just take it to the store". However the store will not take it. She was Very rude and we will cancel our service now.

I have watched my download speeds at 56k while (for hrs) paying for 8m speeds. I have people with no idea with what internet is, come out to the house to fix the problems. This sucks... They are the only provider besides Sat. I will switch as soon as someone provides some comp... I don't think they rate the star I had to give them!!!

After notifying them that I was being sent overseas for a military assignment and needed to cancel my services... it took 2 months to get a competent representative to cancel the service. They still charged me for the two months and threatened to send it to collections if I didn't pay. So after paying the bill they added a 62.00 early termination fee.

No interaction ever goes smoothly. They can't start service, transfer service, end service without multiple phone calls to different people. Dropped calls, explain everything repeatedly. Incorrect charges, send you modems you didn't ask for and charge you for them... I hated Qwest but had no choice as they were the only provider back in the day. They "rebranded" and changed the name to Centurylink but nothing else has changed. Pay the extra money to use another provider and save yourself the aggravation!

I had CenturyLink for one year, which was one year too many. I was shipped (and billed for) two modems because of this company's internal confusion, which was just the first of many examples of internal confusion. I was lied to about rates, and watched them progressively climb from the $30ish I was quoted at the outset, to nearly $70/mo by the end, with frequent angry calls to customer service to try to bring that number down. I was charged for setup of my modem, when I did it myself.

CenturyLink has time and time again failed to impress me. My internet has been dropping frequently, and by frequently I mean every 10 minutes. This can be EXTREMELY frustrating. When contacting a CenturyLink representative they offered no help. I am a pretty tech savvy individual and know about these things also. When I told them it was them and even on their website it said the internet in my area was experiencing problems the representative continued to tell me it was on my end. I pay too much for this crappy service. I have the highest speed of internet and great bandwidth. If there was another internet provider in my area believe me I would go to them so fast.

I have spent about 40 minutes waiting in queue for 4 different representatives this afternoon, not uncommon for CenturyLink services. The first person was very friendly, helpful and gave me information on applying for Lifeline support for my phone bill based on low-income requirements. She directed me to the online site where I was told I could download an application. After spending 15 minutes and several tries, I found no way to download an application.

I am filing a complaint against CenturyLink due to the recent experience I had with them. On 10/27/2016 we noticed our internet wasn't functioning. We went on to the website to check for outages and there was none. The next day I called CenturyLink to troubleshoot the issue. I spoke to 4 reps, was transferred to a wrong department, and all of this took an hour and a half of my time.

Received a door-to-door flier advertising 100 MiB speeds for $20/mo. I'm an existing customer, so why not look into it? It took a FORTY TWO MINUTE PHONE CALL to get the account set up, and requires a promo package of Prism. Technician shows up a few days later and installs, no problem. (Though they did lose my phone number somehow, yet I still received robocalls for the service. WTF?)

I switched over to CenturyLink to save some money. I called and had it set up over the phone. We talked about a modem and I was told that the modem I had would work. The guy that took the order looked up the number. He said it would be just fine so on start up date a tech came out and set things up. This was going to be I plugged the modem in and I would be off and running. No. The tech had to change some wiring and a different modem. The one for 20 mg and the one for 40 meg are different so now I have a modem fee that was not planned on and a tech call that was not planned on. If they are going to sell their service then it should not be a bunch of surprises at the end. Now it's 200.00 to cancel contract. They now have you two year contract. This isn't starting very good. Not looking forward to the next two years if this is the way it is going to be.

They are impossible to work with. They tell you one price that you will be billed and they change it every month. You will literally have to call Customer Service monthly to TRY and fix your bill. It is unsuccessful for the most part. Each month when you have to call they claim to have no record of you calling in the previous months. Even when they tell you they have fixed your billing issue that does not mean it is fixed. You have to watch your account and make sure it happens. When it turns out they did not fix your issue you have to call back and start over. They never have record that you spoke and fixed the issue.

Worst customer service ever! I wish I could give them a 0. I have spent over 5 hours on the phone with them over the past week and have spoken with many different people and the problem is still not resolved. They are charging us $160 for services that we never received!

CenturyLink customer service is awful. I have called over the last 10 months at least 12 times to have them fix their billings. They have lied, disconnected dozens of times, I have been put on hold for literally an "hour", just to then be cut off. They transfer you and then transfer you again hoping you will get tired of telling the same story. They out and out lied saying we could to their Prism and not have to pay out DirecTV! They lied again with the price quoted. The bill is always $100.00 over what they told us! They have $125.00 over payment in another old account that they hang up on me every time I ask it to be refunded. One person saying a check will be sent, another when check not received saying it is in pending.

I've been a customer of CenturyLink for years and have not had 1 problem. Then... I order up fiber. What a nightmare. The customer service reps have no relevant knowledge of the service, installation, equipment, incentives, or anything. Why do they even answer the phone?! The installer that actually installed the fiber lines and set up my system was super knowledgeable and awesome! So thankful. But then I got my bill. It as 4 times the quoted rates. So I call and get it fixed. The next month I get all the credits I was supposed to have initially, but the next month didn't get the credits. So I call and get it fixed again.

I signed a contract with CenturyLink for 40mg speed and I never got this. A salesman came to my house selling this speed for a $45 monthly and told I'd have one month to trial it and if I was satisfied it was easy to cancel without any charge. I never got my speed. I called several times and CenturyLink told me they would send a technical support in my house that never came too. I called again and then they told me they'd send a new modem that would deliver the speed I signed in the contract, and that modem never came to me.

I have been a customer of CTL.net for two years not by choice but by necessity. There is no other IT supplier where I live. This corporation is a mixed bag. Both extremes (The local offices when contacted in person- and the corporate office) are very good and responsive. In between there is a huge sink hole where everything that ventures there is buried permanently. The company is very sharp on IT but for its own sake, not that of the client.

In July 2016 I purchased a new home which had a CenturyLink modem installed in it. I called the store in Utah to set up my service. I got set up on a new customer introductory rate with a 2 year agreement for 100 mbps of internet for 39.99 with a 10.00 per month discount for auto bill pay and paperless billing which will bring me down to 29.99 per month. Awesome. Sign me up. I got a phone call on 10/26/16 from Centurylink.com and said I have to switch to their service plan because of an agreement with my housing community legacy farms, and because I am no longer a new customer I will lose my new customer intro rate and my bill will go up 6 plus dollars a month. What!! I told him NO!! He said if I don't agree to this they can disconnect my service. I told him he can't. I have an agreement with CenturyLink for 2 years.

Wow! This company is borderline criminal! So my home was approached by a walking salesman for CenturyLink. So I decided to hear them out as my contract with Comcast is ending. I had heard some shady stuff on the past about CenturyLink, but I figured maybe they were really trying to compete. Boy was I wrong. Well the sales guy failed to tell me I needed an active phone jack for their service to work. So I end up getting their modem and realize I cannot utilize their services. (Salesman stated 30 day money back, no hassles. This is a lie apparently as the CenturyLink rep on the phone stated.)

I have never had a good experience and could go back to having phone lines down in small flower shop at Valentine's day with no assistance but I'll start with the latest. Finally found a great company for my primary business and put a hard forward on three CenturyLink lines. Cost was to be around $25 per month... It turned into $265 a month and I have tried, through tickets on their business portal, online chat, emails, phone calls, etc and etc. Nothing. Now I can't even find a number or name to send a formal complaint. My bill on three lines that were ONLY TO FORWARD to a new number... over $1100! With so many great choices stay far far away from this company... I operate two small and one mid-size business and would go broke if I ran them the way CenturyLink runs its business!

Everyone experiencing Billing Issues with CenturyLink -- File a Complaint with your State's Attorney Generals Office. Other resources for complaint action are the FCC.Gov, BBB and your local news station like 3 on your side. This is a quick summary: I have called them numerous times about fixing my bill to reflect the written contract price they quoted me. My bill has been $90.00 dollars more each month and someone shortened the term from 24 months to 12 months. I have a chat session document of the contract. Remember don't trust this company-- make sure you record your conversations and get written documents and confirmation #'s.

When I wanted to cancel my five year account with them, I was told I could not do so until the final month. Otherwise there would be a termination fee. So I waited patiently for that month. I contacted them and asked that the service be terminated 8-30-16. The lady informed me that I would be charged via auto-pay for the month of September but that I would receive credit for same. She also said she would send me a prepaid label to return my modem and filter. My phone and consequently my internet were closed 8-30-16. No label arrived so I re-contacted them regarding that as the lady had said if the items weren't returned within 30 days of termination I would be subject to charges for same. In the meantime I received a letter from Century Link noting under home phone a credit of $26.97.

On 8/22/16 I contacted DirecTV to order tv service and internet service. For DirecTV’s select tier and 27 mbps of internet service provided by CenturyLink, I would be charged a total $76.92. I agreed, and an install date was scheduled for 8/31/16, A self install of the internet was set for the same date. On 8/23/16 I received an email from DirecTV setting out the terms of our agreement. There were a couple of things I did not understand, I called DirecTV and they explained things to my satisfaction. On 8/31/16 DirecTV arrived on time, setup our system, and all went well. At the same time, UPS delivered a modem from CenturyLink. Together with installation instruction. Having worked with, built, repaired and programed computers since 1984, I did not expect any problems.

In July 2016 I cancelled my account with DirecTV & CenturyLink as I moved to help take care of a sick family member. By accident I sent 2 final payments creating a credit owed to me of $153.15. The credit however was offset by $200 termination charge. I explained that I was moving to an area of the country that CenturyLink does not service and asked to have the termination fee removed as they could no longer provide the service to me. CenturyLink reduced the balance owing of $46.15 but would not refund the $153.15.

I am CURRENTLY a CenturyLink customer awaiting for CenturyLink to get my bill straight. On 8/24/16 I called CenturyLink to add internet service for $19.95 per month and unlimited and home phone at $35 per month. I was told by your representative that my total bill would be $54.95. I received a bill for $207.12!!! On 9/23/16 I called CenturyLink, talked to your representative about the bill. The rep agreed that the bill was all messed up and my new bill would be $65.59 because they failed to tell me that I'd have to pay $9/month for modem rental. She gave me a confirmation number. Here we are 10/24/16, and my CenturyLink bill still has not been straightened out. I called CenturyLink numerous times to get bill straightened out. Very frustrating. Each time the rep tries to sell me another plan.

I would prefer an automatic method to cancel service but CenturyLink requires you to contact and speak with someone directly (thereby requiring you to waste your time on a long wait while you progress through a queue). The initial wait to get connected with a live agent was similar with other major corporations, however, once they know you're there to cancel service you get transferred to their "Retention Team." This requires waiting through another queue which takes much much longer and actually assigns you as a lesser priority while other customers (potential sales I'm guessing) get taken care of first. How do I know this? Because now and then my place in the queue kept going the wrong way, the number getting BIGGER instead of smaller. See attached snapshot.

In Malone Florida, there is only one phone and internet service provider. That provider is CenturyLink. I moved here in 2009 and was forced to use them as there are no other providers in Malone. In 2010, I got my first cell phone and asked customer service to drop my phone service and only maintain my internet service. I was told that it would cost more than the 130.00 a month that I was currently paying if I stopped the phone because it was a "bundle." Every time I had problems with my service (which averaged every 7-8 weeks) I asked if it would be cheaper for just internet service, yet. I was told repeatedly that internet alone would cost more than the bundle.

I am writing to complain about the worst customer service and unfathomable business practices with Centurylink. I ordered an Internet and Prism TV package in March of 2016. I was receiving a monthly bill ranging from $40.00-$60.00, which was paid on time monthly. In the month of September of 2016, I received a bulk bill in the amount of $544.22. Upon further questioning, I found out that I was not being billed at all for the Prism TV, for the last six months. I was transferred to numerous departments without answers to my questions. I was even hung up at times, after waiting for over fifty minutes to talk with customer service.

I waited for four hours twice for these losers to show up. They didn't show and didn't call either time, and "due to the extraordinary call volume" couldn't get through to find out what was [not] going on. I tried again tonight, and asked for a supervisor in the U.S., as I was speaking with someone from India. I couldn't understand him. I was transferred to Mexico, who in turn transferred me to the Philippines. The only reason I could find for their absence and rudeness was that they hadn't had time in 30 days to verify the phone number... come on!!!

Every month I receive a new and different bill from what I was promised the month before. They say they will correct, but never do. When I ask for a email confirmation they refuse. They give a reference number but somehow it does not say what promised. CenturyLink are liars and cheats and I have found my experience with them quite painful.

I pay 30 dollars a month for 40 mbps in Denver and only get 20 - 25 max and that's on a good day, usually I get maybe 15 mbps and half the upload speed I pay for. Their service is absolute ** and when you complain to them about it they always blame me, the customer. They refuse to refund people even though it is obvious they can provide what they make people pay for. DO NOT USE CENTURYLINK. They are a miserable company. All I've ever gotten out of this was stress. Such a waste of money.

I received a collection letter for Century Link (bundled with Directv) a year (!) after they say the payment was due. I had unbundled because they had misapplied the payment so often it wasn't worth the minimal savings. Somehow I was billed an additional monthly fee (I had records of monthly payments all year, but apparently there is a month I don't know about between July and August). The initial agent was friendly but incompetent, she tried to transfer but hung up. The second person was rude, impolite and unwilling to explain. I truly hate this outfit, paid an additional $179 just to make them go away. Stay AWAY from these jerks.

If you are considering internet providers, save yourself a lot of hassle and money by NOT using CenturyLink. I had terrible internet service, it dropped constantly and was slow at its best points, technical service was not only not helpful but extremely difficult to get in contact with in the first place. When you call there are exceptionally long hold times (in the neighborhood of 40 minutes to 1 hour). I was also "accidentally disconnected" after some of these long hold times or transferred around in a circle to several people who really have no idea how to help you and clearly think it is someone else's job.

I had $27 extra in mystery taxes in fees on a bill I had expected to be $65. I was continually promised refunds/credits that I did not receive and told they would appear on my next bill and then the next. Leading to 6 customer service calls and 3 emails. Long hold times. I finally spoke to a manager who told me the credits hadn't gone through because the amount the rep quoted me was wrong and outright refused to honor the former agreement. Meaning anyone can lie to you at any time and you have no recourse. They do not send any sort of confirmation or follow-up on conversations or agreements. Don't even ask you to rate the service, probably because it is hideous. Was offered $50 credit when signing up for new service that never appeared on bill. When I paid by phone my debit card was randomly charged $4 more than I authorized.

This company is horrible. Hands down. The only pleasant part was when we signed up. Then we received a bill that was 3 times more than what we agreed to. We called to find out why it was so much. They said they would take care of it and offered to throw in a couple of extras for the trouble. Next bill comes and it was twice as much as the first bill! How does that happen? Well, those little complimentary "extras" weren't complimentary at all. We were charged in full and they will not lift the charges. To top it off, if we want to cancel their services, we will have to pay a large disconnection fee. CenturyLink is a criminal business that should be shut down and held accountable for their abusive false promises. I also find it very interesting that CenturyLink's Web page doesn't have the option for customers to publicly rate or leave their feedback for other inquiring consumers to review.

Be careful if you join with CenturyLink. Firstly you will probably pay an extra $15.00 in other fees over and above what you are quoted. The next thing whatever day you phone unless you specify a different date this is the date you will be billed on. You will not be allowed to change it unless you are paid on a monthly paycheck. If I had been warned in the beginning I would have ensured I chose a date that I could pay on. The fact they are willing to lose a customer over a date change... this blows my mind! Other companies are willing to work with their clients... CenturyLink is not!

I got CenturyLink internet over 2 years ago because it was my only option in my rural area. I wish I could get back all of the time spent on the phone because of little fees and randomly excluding my discounts I was promised. Customer service on the phone is about as frustrating as can be as you redirect you to at least 3-4 operators who ask you to explain what you're calling about all over again. I truly am amazed that CenturyLink is still in business and it disgusts me that it is my only option for internet service. If you have another option in your area and it costs a little more... DO IT because CenturyLink will frustrate you to the point you would gladly pay the extra cost just to avoid doing business such a unethical company!

We have had problems with our internet speed for approx. one year (following work that CenturyLink crews did in our area). CenturyLink tech support has given every excuse in the book why our service is alright. Approx. one week ago a telephone support person advised that they showed us having several errors on our line and a field tech was scheduled to arrive. When the tech arrived (10/18/16) he also verified that there were issues on our line and would be back the next day to work on these. On 10/19/16 the tech returned but now he started blaming our bandwidth usage as the problem (never mentioned the errors that two people found) and that we could have had the performance that we'd had prior to this work being done.

The worst internet in the world. High prices for low megs. They lied and told me that I signed another contract. That is going to make me take a hit on my credit report. They should be put under the earth for ripping people off. Stone age prehistoric sorry internet. I hope they get investigated. Lying thieves. I hope nobody get any internet from them anymore. Their modems go out all the time and you have to pay for them. Then they told me today I can use my own. They could have told me that a long time ago. Please don't go to these scam artists.

My phone line was cut. Called my service to fix it. First date they didn't show up, and lied telling me they had. Second time they called my cell phone telling me it was fixed but no one was home to test it. Asked him if he called the landline? He didn't check and when I called home the phone wouldn't ring through. He gave me some story and in the end admitted he didn't allow enough time to repair it. My dad who worked for CenturyLink for 30 years and now in his 70's with bad heart and knees came and repaired my phone. I didn't want him to do this because I worry about his health. But because CenturyLink techs can't do their job and lie. I was left with no choice. Very, very poor service. This is my boyfriend's home and his service... If I was paying this bill and getting this type service, I would be looking at another service... they would be fired.

Bad service. This is my second try to lower my bill that has jumped up over twice my payment. I have been on hold for one hour and twenty-one min. This happened last time. This kind of treatment is unacceptable. What do I do?

I finally give up on CenturyLink. Within last 2 years has being very bad to deal with their customer service regarding my bill. Promotions don’t get automatically renew nor you get notice on when they’re about to expire. You call to get the issue fix and nobody knows anything. They claim the issues are supposedly fixed, hence the next billing cycle everything is mess up again. You have to constantly call to get the promotions applied to your account. They deliberately failed to make the correct changes, forcing the customer to be in contact; otherwise you get charge regular prices even with promotions and yearly commitment. They have adopted a very deceptive way to do business. CenturyLink, you’re FIRED!

They are real quick to take your money for deposit and has no hesitation or have to transfer you to anyone. But now that they have to refund I been transferred to 7 different departments. The only one I haven't talked to is Tech Support. And been on the phone for 1 hour and 10 minutes trying to get me to the right person. And Im still on hold.

CenturyLink has promised they will apply "pending" credits to my account for going on 3 months now. After losing Internet service it took them 6 days to get a service tech out to restore service. At this time I was told my account would be credited 80.00 along with applying a bundle price that only lasts 12 months which would bring my bill down 30.00 each month. All lies, they haven't followed through with any of it and now have disconnected my Directv account (but not the Internet) because I only made a partial payment for what my bill truly is. The only reason I've stayed this long is because Directv is good and has good customer service, however, because of century link I am done!! The absolute worst company I've ever had the displeasure of dealing with. It takes 20+ minutes before you even get to a live person. Then they pass you around for the next hour. BUYER BEWARE, Century Link is a bunch of crooks!!!

My internet service stinks. 1.3 Mbs. I have been on the phone for just a little over 2 hours, hung up on once, and told my computer was messed up, but my iPad and smart phone, and even my DIRECTV service said there was no service. They advertise 12 Mbps for $19.95. I get the runaround but no satisfaction after being a phone customer for 40 years and an internet customer for 25 years. I guess it's time to find another internet carrier.

F-rating. The bundle process was ridiculous to say the least. I bundled through DIRECTV for TV, cell, and internet service. DIRECTV could not set up each service so was made to call each company individually. None of the information DIRECTV gave me was correct according to AT&T and CenturyLink. Specifically CenturyLink has the worst customer service I have ever experience in 52 years.

I just signed up and had to call back in to customer service. After 40 minutes got a rep who placed me on hold. The call was then disconnected. I called back. After 35 min the next rep answered. Now I'm on hold again. It's been 37 minutes, still no one on the line.

The worst company. Slow internet. Bad customer service. After only 2 months cost $ 268.00 to get out the internet. Was losing the connection all time. I have smart tvs. Every time you want watch a movie it will keep dropping the signal. After many complaints I had enough. 2 days after the service was cancel they call me to find out when I was going to pay my bill. I tell people DO NOT USE CENTURYLINK.

When you call CenturyLink most of the time you will connected to overseas call center and either they cannot understand me or I cannot understand them. If you are lucky enough to get a human being after holding, then good luck on getting help. Also, a customer should not be required to call and renew discount packages. This should be automatic. I think I am going to start using only a cellphone and cancel service with CenturyLink. I will obtain internet service elsewhere.

Are you looking for the most unreliable, deceitful, thieving, broken ISP to ever be exist? Do you enjoy not having internet service? What about a good ol' fashioned Bait N' Switch? Well look no further, CenturyNOLINK is the place for you. As a CentruryNOLINK servant (that's right, you help them play their own fiddle that they screw you up and down with) you get to talk to people from other Third World countries, who sound like they are reading off of a teleprompter for the very first time, and CANNOT help you, WHATSOEVER. You will be lied to every time you speak with them. Any help you require, you are billed. Your internet will go out DAILY, and be SO SLOW that you cannot even load a web page. That is a load of ** if you are a student.

I called them for a quote on a bundle package telephone internet and tv. They told me it was 101.90 for 2 years with a $200.00 visa card from DirecTV. This was on 9/2/2016. This was suppose to be for 2 years... On or about September 5 I called them to get the bundle package, they said it was the same $101.90 plus tax. Spoke to Madeline. I needed to send them $25.00 for internet & phone & $19.00 for DirecTv so it was sent. DirecTv was set up on Sept 8, 2016. I called them on or about September 8, 2016. They told me a different amount. It would be 63.00 for DirecTV for only 1 year after that I would have to pay 93.00 a month plus Centurylink fees. Spoke to a supervisor Tina, she said it was $101.90 a month. This was around the 17 of September.

I've called CenturyLink numerous times to complain about internet speed on many occasions and always am told I'm getting what I'm paying for. I've asked for higher speeds but am also told they are not available in my area. All my browsers show me living in Central Texas when I'm in Northern Texas. I have to assume that's because CenturyLink is showing the wrong access point.

Every time my one year contract expires, I call one of their ** functionaries and I get a monthly price for the next year. I agree but they never send written or email confirmation. Then next month the new bill arrives and it is twice or more what I was promised. Then I have to embark upon a letter writing campaign to the FCC and Attorney General et al to get them to give me the price they promised. A major hassle. CL is a racketeer influenced corrupt organization (RICO) for which congressional hearings should be held. One must take notes every time you speak with one of their ** and get their name and employee number. Every chat must be downloaded and saved. Otherwise they will lie to you and cheat you. They have a monopoly in my town so there is no alternative. They are a company of liars and cheaters. They are probably affiliated with the Clinton Crime Family Foundation.

I am so dissatisfied with CenturyLink. I have been trying for a year to get my cable buried. It's ridiculous! They have sent people out to "look" at the situation and have promised to come back within 2 weeks to bury and they never show up. We have had to continually move the cable for our landscape and driveway projects. It wouldn't be so bad if our internet speed wasn't HORRIBLE! We can't download any movies from DirecTV because our speed is so slow! What a joke -- what apathy -- so disgusting!

I cancelled my account on 9-30-16, or so I thought. Generally when the cancellation department gives you a cancellation number, it means your account is cancelled. 2 weeks later I notice a charge on my account from CenturyLink so I decided to log into the account. My account is still fully active. I begin to chat with online support and they tell me that 'it looks like it didn't go through'. So that's it? No call or contact? Just didn't go through, oh well. Now I need to contact them again (time number 5) tomorrow by phone so I can be on hold for 20 minutes, get hung up on, hold again for another 20 minutes, be told that it is cancelled, and deal with this again next month? I'm not sure what to do. Should I get a lawyer if they don't cancel it again?!

The level of unprofessionalism is unparalleled. I was a residential internet customer for more than 6 years. I tried to cancel my service over the phone a few times and was just flat out hung up on. Really unbelievable. I was given phony confirmation numbers not related to my account. I could hear them throwing parties in the background and needlessly dragging out my calls. I finally verified my account was cancelled via online conversation with CenturyLink. I took a picture of my computer screen conversation for proof. I certainly got the impression that hanging up on customers to make it problematic to close accounts is part of their training and encouraged by management.

These guys are the worst evil cheating. They keep switching my modem to their internet, I have my own private provider and they are supposed to be phone only. If you call to complain, you can be talking to a person, and when they find out you have a problem, guess what? They'll need to put you on hold. Permanently. Good luck with that. Linda of St. Pauls, NC on Oct. 6, 2016: DO NOT PAY THEM!!! YOU ARE NOT RESPONSIBLE FOR YOUR MOM'S OR ANYONE ELSE'S BILL!

I dealt with these idiots for a FULL DAY trying to get the services that I needed. This was not working, that was not working, couldn't get my phone number switched over, blah, blah, blah! Finally gave up. Ok so TWO months later, I get a phone call from them asking about a phone number that I was trying to transfer. Give me a break, you couldn't do it... Went with Verizon who had no problem with above mentioned issues. The end. Right? Nope, TODAY I got a bill for god only knows what! Are you crazy!? If I could reach out and touch someone right now, I'd be on it! Avoid, stay away and RUN from this company and their imbeciles!!!

I called in because my bill was wrong. The first lady put me on hold for more than 20 minutes. She was super rude and wouldn't let me talk. Kept telling me I was wrong. The second phone call... the agent (Daniel) again talked over me and kept telling me there was no way I was right. I calmly asked for a supervisor. Once the "so called supervisor"(John #**) got on the phone, he immediately cut me off and refused to let me speak. I tried to say I was the customer and asked him to listen, he again refused to let me even talk. My husband got on the phone at this point and took over. The conversation only got worse and the agent started to yell!!! We are brand new customers. Had a great experience with the technician, but corporate was the worst experience we have ever had. I have never been treated so rude. I have never been yelled at like that.

I strongly, strongly cannot recommend that people stay away from CenturyLink enough. I've been with them since 2014, and their customer service is extremely poor and internet service, while adequate initially while under the 'promotional' contract, it soon went down significantly after the 'promotional' period was over. Not a coincidence. Also, our tv box had to be reset on a daily basis, something many CenturyLink owners apparently complain about. When called, they offer very little help, usually directing it to the faulty equipment, etc. In addition, when trying to lower rates due to comparable services offered by others, it was treated casually and without importance. The cancellation fees are HUGE - prism was $250 and Internet was $200 - complete ripoff, so BE SURE you want to be with them when you sign up. Horrible, horrible company with terrible service. AVOID.

Horrible customer service. Do not fix problems and just send you around in circles. Internet speed has been less than 1 mbps for the past month and they can't / won't fix when I have purchased 12 mbps internet speed. False advertisement and a rip off.

I have to pay every month more. When I called the company they said "oh the system was broken and that affect your account." Finally I called and I told them I wanted to disconnect my service. They said "no we are going to give to you special price but you have to sign a contract for one year" and I accept. I pay my balance. The next day I checked my account and I have another balance. I called the company and they told me "you have a balance because you don't pay everything yesterday." And I asked him "how much will be my bill. We the new price." He told to me "you have a contract for one year but you have to pay regular price." They used me.

I have been with these crooks for 31 years. Had to renew my contract now they use bait and switch tactics and liars! No customer loyalty with these crooks. Save your monies and headaches and avoid these crooks at all costs.

We have been paying for internet for CenturyLink and wifi and pay extra for a boost and fast speeds and we do not get the fast speeds we were promised and paying for. Tried calling customer service and get the runaround and they do not fix the problem. Even if the TV is off and I am the only one on wifi I cannot even make a call. It's horrible and cannot wait till we switch internet providers.

I moved into an areas where the only provider is CenturyLink. I called to set up service early and they asked me if I knew a Edna **, I said yes that she passed in May 2015. Even though I haven't resided with my mom in 31 years they inform me since I'm related to her I'm responsible for her bill. Has is that legal? I've attached the final information I was given.

I have been a long time customer with US West and then CenturyLink, and until recently was a satisfied client. Something has happened with their customer service and billing department, and I have talked to many other customers experiencing huge problems with incorrect bills and over-inflated charges. I decided to do VoIP with another vendor, so I got rid of everything except my broadband through CenturyLink. Frankly the charge per month for 12 Mbps is ridiculous, but I understand that if you don't bundle, you get the maximum charge. (I don't like it or think it's a good practice, but they are upfront about it.) I asked to buy the modem at $99 and was told I could spread the payments over 3 months.

I have just been notified that my email address is gone and content with it. Email address etc. I have been having trouble with my connection for over a year. I run a small business on the net. With CenturyLink being down 50% of the time lately, including my home phone, I changed to Nine Star. First it was Indy.net, then CenturyLink, Qwest and finally Embarq for my email address. 18 years, 216 monthly payments, never late. I NEVER told them to disconnect me. I thought I would have a couple days to get my info off. How many untold hours on the phone trying to keep my connection going, I will never know. I never complained or asked for an adjustment on my bill. The lady that told me all of me info was not retrievable was nice. The COMPANY overall is a grandfather company with bad wires and cards. DO NOT EVER consider using them.

I have now had CenturyLink for a year. First, we we're sold on a bunch of free services that turned out to have been a total fabrication from the salesperson. The salesperson also told us that we would have 5G service and this would the fastest in town. LOL - still not available. We were also told that they would come back and bury our cable. Imagine my surprise that is has never happened! And then there is their billing systems. Forget that it takes over an hour to speak to someone. And this is really funny, our services was disabled but they show a balance of $-304. WTF. I will be changing my service back to Comcast tomorrow whom I worked with for 10+ years and never had a problem.

My initial setup was poorly done. I had to repeatedly call and complain about my internet connection and the first 3 technicians that came out did not fix the issue. I even had one technician lie and say I refused him access inside my house. When I went outside and asked him if he needed to check the equipment inside my home he said no and wasn't even here a total of ten minutes.

I called CenturyLink two weeks ago to get a quote. At first I was pleased with the customer service and the rates. I wanted to look into my speeds from my current provider before doing anything. The agent asked me if I would like to preauthorize so when I call back they would have all my information and put through what we discussed on the phone. He asked for my social security number. I asked if there would be a hard inquiry on my credit report. He said yes, but he could do it without doing an inquiry if I provided my driver's license number, which I agreed to. When we ended the phone call he reiterated to call him back when I was ready to set up services.

My equipment was returned in January - 2 days after I cancelled services. Early summer, they were harassing me about not returning my equipment. I called in and THOUGHT it was taken care of. Now, it's October my account was sent to a debt collector which has impacted my credit scores (thanks CenturyLink). I had to reach out to my UPS store, find the old paperwork, call the collection agency...and honestly, I still don't know if it's taken care of. This is poor management of returned equipment - poor processes, poor quality control, and poor management of resources who sign for UPS packages.

Where do I start? CenturyLink Prism began with a lying Salesperson who promised us a fiber optic service and low costs. That was one of many lies. Instead, we ended up with cable service, 12G instead of 20G. Slow, expensive and horrible DVR operations/functions. Cancelling and getting back my bundled original service with DirecTV and CenturyLink has been even worse. Currently, my bill is over $400+ for the month of service, even though I cancelled Prism after 3 weeks. I have 3 modems they sent me. I was on the phone with their Customer Service Reps for 2.5 hours at a time, only to be sent in circles by everyone and their uncle. This is the worst company I've ever dealt with in my adult life. I'd cancel in a heartbeat if I wasn't afraid of starting this nightmare all over again. But this CEO should be fired.

Moved to new area where only centurylink is offered and ordered bundle. Was offered $50 deposit. Gave card number and was charged for tv service install only. Never got response for why and thought my fee was waived. Equipment never arrived but tv service was installed. Called to see what's up. Was told my order was cancelled due to not paying deposit. Despite my recount of ordering and offering payment, I was told they were "sorry" and didn't know what happened, but now deposit was $100. Was promised next day install for free once I paid deposit.

I paid my past due balance, and then called. The Lady told me to pay 42.24 to restore, I paid 42.50. My following bill was not due till 10/11/2016. They fully disconnected services and now I had to pay the bill that's due on the 11th plus an additional 50.00 deposit. These companies are just stealing. I paid the past due amount, they never did the restore. So their collections or finances department shut my services down. I just paid them over 380.00. These companies are a joke and the area I live only gets CenturyLink or bright house which are the two most companies that love adding additional fees. Now I'm in the phone with them and they are having problems with us getting our services restored. Our address is giving error messages when we have had them for two years. Smh. Uugghh. Frustrated but complaints don't do anything about it neither.

Moved to CenturyLink from Comcast. Initial install went poor. Self-install equipment did not arrive. Tech arrived and installed. Next day another tech to deal w/ static on telephone line which supposedly caused internet to be slow. Three days later another tech for same issue. He updated us with the fact that the City of Burnsville and CenturyLink had not signed an agreement. Until that happened our speed would be slow. Call CenturyLink customer service and spoke with Hugo. He stated that he would give us $20 a month discount for a year. Discount had to be in $10 amounts, which meant two discounts. Received offer in mail for $10 discount for loyalty customer reward.

There is no point enlisting here. Lousy service they provide. What I do think is time for the CEO to be fired without the severance package. One hour on the phone and I still haven't even been connected to the right dept... I'm speaking with a clown right now and I can tell there is no lack of motivation or enthusiasm to help me.

On 9/11/2015 I called DirecTV and ordered cable, 2 landlines and internet. I received a $10 discount for bundling with CenturyLink. DirecTV has been true to their estimated billing amount of $79.49 minus $10 after activation of CenturyLink services. CenturyLink Order confirmation # ** states an "Estimated CenturyLink Monthly Total $54.95." My bills have ranged from $110-128 for the past year. On 9/29/2016 I called CenturyLink to discuss why my bill has been twice the amount quoted. CenturyLink said I had erroneously been overbilled $10/month and they would credit me that back. They could not explain or reduce my bill any more.

CenturyLink is not upfront about charges. I have called every month for four months to correct the bills. I was promised a credit (with a confirmation number), repeatedly. I documented each call with names and times, yet CenturyLink refuses to give me the credit I was promised. I waste valuable time calling every month about the incorrect bills. In addition, my new landline number was sold by CenturyLink and I received dozens of calls from solicitors everyday for two weeks, until I agreed to pay a fee for no solicitation. The landline service is unreliable - friends often cannot get through and calls are continually garbled. I am so very sorry I did not choose a different company. Additionally, when I called, I was on hold for long periods of time.

CenturyLink is employing the same practices that Wells Fargo was sued for. I applied for service at the end of August but received a totally different internet service (more expensive) than what I applied for and billed accordingly. At first I tried calling but sat on the phone for an hour each time for 3 days either on hold or transferred to numerous people. I then started emailing and the responses were either evasive, flippant, or telling me to call a certain number. I paid what I knew was the correct amount then received a threatening email saying I would be charged a late fee if I did not pay the full - wrong - amount. I suspect the employees are prompted to sell highest price internet service and customer service to answer as many calls as possible even though no answer is given. Just like Wells Fargo! At this point I filed a complaint with FTC and BBB. I want CenturyLink out of my life or I want to join a class-action lawsuit.

CenturyLink, as I imagine any other internet provider, has inexcusably poor customer service. Not only do you get disconnected, rerouted, or the chat just stops, but issues are extremely difficult to resolve! I returned an unneeded modem (as CL insisted they send one even though I had one) and they refused to fully credit my account. I was also charged incorrectly in a previous bill and they finally agreed to credit my account but that never happened. It's obvious they do not care about the consumer. My time is more valuable than the money but it's disappointing that it is so DIFFICULT to get any resolution. Unfortunately, my options for internet service are limited but someone needs to step in and end this monopoly!

In May, June, July and August of 2016, I called and emailed repeatedly asking to cancel my service for phone and internet. They offered to send a form to my new renters at the house offering them internet and phone service and I said sure. To my shock, I found that every month from then on CenturyLink continued to charge my account $79 dollars. Each time I called or emailed and they said, "No, you asked for a supercedure form so we can't cancel your service." Turns out they decided not to cancel and waited instead for the new renters to send in that form. Now in September I finally cancelled my bank account and they say I still owe them for September. I have spent HOURS on chat, phone and email with this lousy company and their so called customer service. They steal your money. Do not hook up with them!!!

CenturyLink is the only internet provider for my apartment complex. I called last week to set up a new high speed internet account, and they mailed me a self set-up modem a few days later. After setting up the modem, it did not work, as there was no signal from the DSL line. So, I called tech support for help and was told that it would cost me $85 for a tech to come to my apartment and fix the wiring. First, they did not even bother to troubleshoot the device. Second THEY OWN THE WIRING! They installed it when the complex was built five years ago.

I called CenturyLink in June to order internet service to ask and be provided internet service, as I only want to pay for internet and not a phone line. As I said nothing extra. They charge me 75 deposit. They came to my house and say cable was too short so they let the cable hanging in my house expose and say they will be back and fix. 2 month pass I call them asking to please return my deposit. "No," they say. "Will send someone." 2 month in August they came finally fix internet but in my mailbox was a letter from CenturyLink yes, charging me for June and July but not only they were charging internet they were charging phone service that I didn't order.

We have had CenturyLink for over ten years, only because we have no choice! They are the only internet and phone service in our area. They are without a doubt the WORST company I have ever dealt with and I have lived in 4 different states and countries and have never dealt with a company this blatantly worthless. Our office internet is not fast enough to download a 30 second video, let alone try to run a company.

For four months I have been in communication with CenturyLink after the passing of my mother in law. I have asked for protocol for changing and/or canceling service. I have sent two faxes to their number and it has been over 30 days and they have still not acknowledged the fax exists. I've called them at least six times asking them what I can do to cancel/change service and each time they say they need docs. (death cert. etc.) sent to them via fax. They say it takes around 30 days for them to receive the fax and document the file - that is an entire billing cycle. CSRs have said someone will call me back - that have NEVER happened. I am considering hiring an attorney.

CenturyLink is the worst company to try dealing with on so many levels. A salesteam knocked on our door telling my wife and I how great their service was. They said it was much faster internet than Brighthouse and convinced us to try the service. This was a year ago. They dropped the self install internet modem off and they scheduled the Dish TV people to install that a few days later. I had Brighthouse so I wasn't going to cancel them until CenturyLink was installed. Dish came out and in 2 minutes said they could not install because huge oak trees would block the signal. I immediately returned the internet box unopened. A month later they sent a bill for $ 38. When I called they said don't worry. They will adjust and correct. A year later it is listed as unpaid collections on Equifax. They told me today they will not remove it so if I could give zero stars I would. Next I will write the CEO and ask why they are so incompetent.

After so many years with the company, nearly 40; Are you actually pleased with and proud of the level of service reflected in the depth and scope of such vitriolic dissatisfaction found with a simple web search? Simple, that is, if you are using a service other than CenturyLink DSL. Is this the pinnacle to which you have aspired over so many years? Are the customer complaints the legacy you have spent your career trying to achieve?

Called to transfer service to new address. Needed phone and internet service hooked up at new home. Also needed an actual technician to verify which existing lines/jacks in home were hooked up and working. Had to set aside a whole day because only option was between 8am and 5pm. Got email confirming date and time and service requested. Was home all day and no one showed up. Spent 45 minutes on chat trying to find out what happened. Place has no record of service order. Told to call back. Printed off copy of email confirmation and contacted them again next day. Got nowhere after 1 hour and 55 minutes. I was first told tech came to house at 11 and no one was there. I mentioned he must have went to wrong home because I was there along with satellite provider and another contractor and there were people working there all over the place.

My DSL wasn't working at a level that meets normal standards so I replaced it with a system that actually provides more than 2 mbs service. I contacted CL customer service and they didn't like me discontinuing their DSL so they cut off ALL my phone service leaving my customers in the dark for the next 10 days. Now the customer service hell really began. It took over 10 phone calls and hours on hold to get the phone reconnected. Supervisors/Managers promised to call back and never did. Forget the chat option, all they want to do is sell DSL (that doesn't work). The phone service was first reconnected to the wrong internal line.

I was a customer of this company back when they were known as US West - excellent service, never had a problem. Then they became Qwest - excellent service, never had a problem. Then they became CenturyLink - terrible service, with one fiasco-sized problem after another. The only reason I'm still a customer is because there is no other service available in my apartment complex. The most recent fiasco occurred when customer service representative Sean sold me an Internet/TV bundle deal for $43.95, when the actual price was double that (**).

I have a bundle account. They are over charging me for my services. They are telling me for months that they had billing error and didn't charge me for my services. I got a bill every month and paid it. This company has the worst service when you try calling customer service. They don't want to help you. All they want to do is transfer you around or hang up on you. Worst company ever. Take your service somewhere else.

They tell you one thing and then do something completely different. I was told I could split my modem payment into 3 bills which I opted for. When I get my bill though, it's not split up and they say "I'm sorry nothing I can do now. Oh well". That I should have called before the bill was sent. Of course as it's your first bill, you can't see it online and you don't know what it says until you get it. Seems like a convenient catch 22 to me. If you want to be lied to and misled then go here, if not, find another internet provider.

CenturyLink has about the worst customer service I've ever encountered. I called to let them know that I would be out of the country for the summer and put my account on vacation mode. They messed up my autopay information and thus billed me late fees all summer while mailing my United States address to "notify me" while I was in Ecuador, never once emailing me though I had informed them I would be out of the country.

The internet speed that I was told that I was paying for is 1.5. I get less than .5. I have called and complained, spent 2 hours on the phone, told that it was fixed multiple times. Within 2 days it was back to .5. The modem and connections were done by CenturyLink. The problem is ongoing and never gets fixed.

Wow, it's great to see I'm not alone with the problems with CenturyLink. Like everyone else, I was told numerous lies. First, I would not be billed for installation. Second, I was told there was no monthly rental fees with any of their equipment (TVO recorders, etc). Third my bill for internet/tv/2 TVO machines and a router and that my monthly bill would be $120/month. My first bill was over $375. When I called they deducted $80 and was told the remainder was for billing a month in advance. A couple months later my bill was over $200. I called, was told it was "fixed" because she gave me services that would keep my bill at $120/month. My next bill was $270.85. SERIOUSLY??? Then I get a separate letter stating:

I have been dealing with CenturyLink over my elderly parents' phone bill for over two years with no resolution. Centurylink continually tries to charge them for directory assistance which they have never used and will add a long distance charge even though my parents pay for unlimited long distance. I have to call every month to have the charges removed. Sometime they remove them without argument and sometimes they are rude and hateful. I am finding that other people with elderly parents are having the same issue.

I had no internet service on 9-19-16, called CenturyLink. Was on hold for over 40 minutes. The tech tried to get me reconnected remotely, unable to do so. Set up an appointment for the 21st for repair. I found out later in the day that the entire area was out. Later had internet service so called back to cancel the service appointment to save them a trip out in the country. Again was on hold, this time even longer. Told the first person what I wanted to do, was transferred, again on hold. Then the agent that could "help" me put me on hold, periodically coming back to let me know that she was working on it. Finally came back on, said that there would be a one time charge for $16.25! I asked what that was for and she said to disconnect your service!!!

I called CenturyLink to see what their prices were and if they served my area. AT NO TIME DID I ORDER THEIR SERVICE! Now I am getting both email bills and paper bills in the mail for a service I never ordered and have not used as it would require laying a cable to my location on an agricultural property and no one has ever come to my location.

CenturyLink used to provide service (TV and Internet) in a Condominium-Complex in Fort Myers by using the facilities of another company. Two months after I got connected to CenturyLink and had paid the installation with more than $200 we all got notice from the Home Owner Association that CenturyLink will no longer provide service. They stopped service end of February but they did not stop sending me bills. I brought all the equipment back early March and got connected for TV and internet with the other company (for sure I had to pay the installation with them).

Whatever you do, DO NOT bundle with these companies. They add charges to your bill without permission then toss you back and forth between the two companies. Nothing ever gets resolved and you are still stuck paying for services you didn't order and don't want! Then they both tell you they can't make changes to the account until you threaten to discontinue your services!

I signed up for CenturyLink Internet services in order to try to save money. I was with them for only three months and each month they got my bill COMPLETELY wrong. Not by 15 dollars, but by 100s and it was NOT easy to get all the payments off that didn't need to be there. I had to spend hours on the phone with them, refusing to pay unneeded services before I got any help. I finally disconnected my services last week and yesterday I got an email saying I should be expecting a bill soon because my services have been restored. Now I have to make another phone call trying to get this sorted out. This is not worth the money I was saving for CenturyLink. It was horrible customer service and internet service. Please do not start business with them! It will only give you a headache!!

I decided to switch to CenturyLink to get away from data caps. BIG MISTAKE!!! I called and ordered service. I ordered 40 meg Internet for $34.95 a month for 24 months. I also got a $50.00 credit to cover installation cost. So they installed the internet and life went on, until I got my first bill notification. It was for $75.31, not thinking it was right I attempted to log on to view the statement. It wouldn't allow me to log on with this new account (I had prior service with them with only a few issues for years, and had only been gone less than a month at this point) so I called and explained my concern, and asked her to explain the charges to me. Of course it was wrong. I only had 20 meg, no credit and 49.95 a month because I didn't have auto pay (like I'm gonna give them my banking info). Long story short, someone "deleted" all my prior account info, and the CSR could not "fix" my rate.

Have been a business customer of theirs for over 20 years and in the past 6-10 months they have started sending out disconnect notices dated one day after a "current charges only" bill is due and threaten to disconnect within one week which is about as much time as it takes for their bill to reach us. Pathetic! I even contacted them and they confirmed that is their new policy! Hostile environment that plays the power trip that they can do whatever they please without concern that it is not a normal procedure! Definitely looking for service that appreciates you actually use their service!

We recently moved apartments and are about 60 feet from our old apartment. We used their automated service on the 6th of September 2016 and they set up a transfer for us. It never happened and we got an email saying we should call because there was an issue. We did on the 16th and they said they had no information on file about the 13th and said they would pro-rate us until the 20th. The tech came out on the 20th but never came inside and the internet still didn't work. We called and the operator said the tech had no access and she would send him back out to finish. That did not happen. So we called again on the 21st and the operator said we have to wait until the 22nd for a tech.

We were sold the system with free installation, Century Link instead bills us $52.88. We called to inquire why this was and we were essentially told to pound sand. Leonard, our customer service rep, provided poor telephone customer service, horrible tone, and was unable to rectify situation. I will not be renewing service with this company and will be telling classmates who are considering this service to not go with Century Link.

I just moved to Denver, CO from Dallas, TX and am appalled with the horrible customer service and communication from CenturyLink so far. 1st incident - in July, enrolled in internet services and the representative I was speaking to asked for CC information to enroll me in autopay. I found at on 9/21 that representatives cannot do that. 2nd incident - receive a bill at the beginning of Sept saying I owe $228 by Sept 25. Says I missed an August payment (shocking since I thought I had autopay) and that August and Sept are due by the 25.

CenturyLink says they have a 30 day money back guarantee. What they don't tell you unless you ask is you must go on the web site and fill out a form. You have no proof you sent in the form. My new internet service was terrible. Starting calling after first week to cancel. They say they are cancelling my service and turning it off. Call they 4 times. Said someone cancelled my request after first call. They kept saying they turned it off. It was still working. They said they were sending a return label to send back equipment, never happened.