CenturyLink Reviews

I have had CenturyLink for a year now. $66 per month for phone and internet locked in for 5 years, They Said. First bill over $250. I thought it was for installation and paid it. Second month $108. I called. The girl said that was way high. "You can get phone, internet and TV for that" she said and cut the bill back to $66. Turns out $108 of the first bill was for service and the rest for installation. I never got that back.

I moved to an area only serviced by CenturyLink. I called CenturyLink to add a line for my extra room in the barn. They told me that I would be charged $55.00 per month for my home and barn wifi, and never mentioned about installation fee. So they sent a person to laid down the line and put a phone line in the barn room and left without any router when I was busy with my twins. Then my bill came $389.00. I called them to discuss about it, and they said, "That's legitimate charge, and you will also be charged monthly $88.00 with one year contract." I was frustrated with the charge and one year term, then they hang up the phone. I called them 4 times and they kept on hanging up. I gave it up and ordered CenturyLink router, and the WIFI still does not work but my bills keep on coming. Worst of all my home WIFI keeps on and off. If I have a choice I would never choose CenturyLink.

We own a business here in Walden, Colorado and my parents are moving into an apartment on Main Street. They called to get TV, internet, and a landline phone. They were told there are no providers in Walden. So we called again because we were sure it was a mistake. I was told that Walden, Colorado 80480 is maxed out on services. They cannot provide any more customers in our area with service. Who do we need to speak to, to get more service provided? She said we can add more internet to our business but not a residential.

I have been with CenturyLink for as long as I can remember. I recently moved into my own place and was ready to have internet. I was able to accept the usual 2 week long wait that CenturyLink requires all customers before they can receive internet. However, when they got to my apartment they could not install because some wire was missing. We asked them what wire it was and the installation man didn't tell us. He told us it was the apartment complex's managers job. So I went to tell my manager what happened and simply asked to talk to the installation man so he could figure out what wire it was and how to go about getting it installed.

Why are they still in business? Don't you ever consider to be their customer. I have been their customer for 10 years because I simply don't have a choice on the internet company in the area I own the house. There is always some issue with the bill, rarely I receive consistent bill that I can understand clearly. Always have to call to clarify and take care of some extra charges which magically can be fixed after intervention! How unprofessional is that. Recently I've been talked into a bundle deal with Directv, never once I received a bill for same amount I thought I agreed on. Needless to say integrity of this company is below one star, unfortunately there is no option to just give them negative. Once my contract is up, after long 10 years I'm saying goodbye to the house internet and will completely rely on my unlimited data from my phone. I gave so many chances to CenturyLink but I have enough with their unprofessional approach.

When I signed up for internet services with CenturyLink, I was told that I can pay $34.95 per month using autopay after I opened an account online. They provided the wrong apartment number for my address, so I had to have the box shipped to my mother's house instead. I contacted them for technical support and was transferred to multiple departments. I tried paying my bill online but didn't have an account number available, despite repeatedly asking for one. They turned off my services and I had to pay $400.00 to turn on the internet. The representative was going to charge a fee, and I threatened to terminate my contract for their inconvenience, so I paid the balance.

Unfortunately I rely on CenturyLink because I don't have another option in my area. I can only say don't get services with them if you can avoid it. I have had numerous problems with them, from CenturyLink attempting to sell services that are not available in my area, over outsourced TechSupport agents point blank lying, telling me our lines are being optimized that's why my connection is intermittent or goes down, to an agent from the billing department having an attitude and asking me to verify employment. Since when does my place of work is part of verifying my account that I have with them since 2010. These people are simply awful in every way.

Paid my bill and one week later they shut off my internet stating my account number was not found for billing or something like that. I was never notified at the time of payment or after payment. I received an email receipt thanking me for my payment, yet my payment never went through. I was never notified of the "bad" $88 payment.

I've had CenturyLink for over 2 yrs. My internet went out. I called them to get the issue fixed at that time. I was told that a technician would come out the next day to fix the problem. Well they never came. I called again and was told that they would resend the technician. Guess what. They never came again. So here it is. Easter eve. I call very upset because my internet is still not working. They told me that they would send a tech out the same day. Never showed so I call for the 5th time and was told that my order was cancelled. Wow! But they said they could fix the problem over the phone. Put me on hold for 47 mins. Then finally gets back on the phone and got the nerve to say they would have to send a tech out. LOL. I am so pissed off at the time.

Do not use this company if you have a choice. CenturyLink was only available service in our area. They called me to offer more service for less after I had been an internet customer for many years. Quoted me a price but then when I received my bill it was almost double what they told me it would be. Got the run around when I called to ask questions. We moved out of state in January of 2017. I was very happy to discontinue service. I paid a $200 fee for terminating my service, which I was never informed of when I signed up. I sent the modem back on Jan 30th, 2017 with a prepaid label. Today, 4-15-2017, I received a bill for over $100 for "unreturned equipment". They can't be serious. Very poor customer service.

I recently moved from MN to WI and called a week before I moved to transfer service to my new address. Even though I only moved 30 minutes across the border, CenturyLink had to transfer me twice to get to the right person. Apparently they split their service right down the USA and WI is on the east. After 45 minutes on the phone they said service was all set up for my move in date of 4/14. Shockingly, my internet did not work on 4/14. When I called, I was transferred to 4 different people and was eventually told that they had a glitch and service could not be installed until 4/18. I was never informed of this change. I had to cancel my DIRECTV installation on 4/15 because it requires internet.

Their website says to go to my account to get data usage for the internet (note - they are several levels of data usage service). I went to my account and nothing. I then did a chat with customer service. They wanted to tell me the usage - I wanted them to tell me where to go. They didn't know. So they transferred me to internet service. After a while, the person said that this feature wasn't available yet. I asked them to take a complaint on the service - and they would not do it. So called customer service to make a complaint. The person had listening problems - I wanted to report a website error - he repeatedly said I should go to my account. And when I asked to be transferred to a supervisor, he hung up on me.

We are very disappointed with our connection speed with CenturyLink. It was terrible and always being interrupted. The billing service through the email was also hit and miss. They would charge additional fees if we were late even though we did not receive a billing notice. They told us that they always sent a billing notice through the email on account. Totally false!! We decided to change internet providers and have nothing but problems.

I moved into a very rural area and my only option where I live is CenturyLink. You would think that them being the only option they would want to keep their customers happy or supply good service. HA. THAT IS A LAUGH. I have been with them for 3 yrs now and if there was another choice I would of dumped them long ago. As of right now no internet for 2 weeks. Only answer their tech department knows is what a screen tells them. "Oh it will be resolved by 3 pm. We are so sorry." 3 pm comes around. NOPE. Nothing. It is pushed to the next day. "Oh wait. If it's Saturday you won't see crap till maybe Monday."

Over the past three months I have been working with CenturyLink in the attempt to resolve a billing dispute related to the cancellation of Prism TV. As of today my internet service is disconnected as a result of their inability to rectify their own internal billing combined with customer service practices I would qualify as borderline fraudulent. To be quite specific, today alone I invested over 6 hours speaking with CenturyLink customer service Representatives. Out of the 8 I encountered two were willing to provide badge numbers. Their response is varied but were composed of either a) being totally unable to help me b) being totally unwilling to help me or c) telling me that the problem was fixed without ever correcting anything. The other three Representatives simply put me on indefinite hold. In each case I waited over an hour for them to return and in all three cases they never did.

I was calling to pay my bill in March and was told the acct had been closed; I gave my debit card info to pay it. I was then put through to New Accts! I was so upset and tried to explain that I just had an acct but was told I had to pay all new charges for new acct! I did and then was told it would be $33 a month. Fast forward to Apr. 4th and I was told my bank acct was overdrawn! On inquiry was notified of CenturyLink taking $142.60 out (for my bill of $33).

Had CL internet service, moved put account on vacation, all good. I was very happy. Started referring my clients to CenturyLink, loved them. Fast forward, starting new sales job pt, moved into new place, contact CL ask for the service to resume at new address. Told I'd have to wait but I was totally cool with that. I had my own modem so I didn't need much. Came home last Monday night, tech left postcard about service (why were you in my place and who let you in) and I was freaking thrilled, finally I had the internet and I could try to make some money and get back on track. But my modem had a menacing red light instead of all green, what the heck?

I signed on with CenturyLink. I was promised 1st year at 63.** a month for internet, TV, then 2nd year it would go up to 83.** for same service. 1st year. It took 5 months, tons of time on the phone, repeated requests over and over to honor the special I was offered. Finally 5 months into service, after contacting BBB and head of CenturyLink, my bill was correct. Fast forward begin 2nd year. After 3 weeks of phone calls I was told they could not honor the special they told me I would have and my bill was steady of 100.00 + every month. I paid it, and focused on end of 2nd year to get rid of them.

Don't get CenturyLink unless you enjoy having your dreams haunted and being to sent to collections when you would be VERY happy receiving and paying your bill instead. Took 3 years for collections to let me know "my" bill has not been paid. YOU HAVE ANY IDEA WHAT THAT DID TO MY CREDIT??? Reception is like over the top bad as well, just a heads up. Suitable for emails not streaming.

Horrible customer service. I have been without home internet for two weeks. I called, and had a scheduled appointment a week out. When the serviceman didn't show up on time, I called and was reassured that he would be there. Around 6 pm, when I called again, they reassured me they would come the following day (Saturday). Another day lost waiting for them to show up. Today is Monday and I still don't have internet.

We were living in a home when two salespeople from Century Link came by to offer service to us, though we were planning on moving sometime in the relatively near future. We mentioned that and asked about cancellation if we were to move out of the area. The salespeople told us that if Century Link is available in the area, they would expect us to keep our contract, but if not, no problem, we could cancel. So we signed up. When we moved, we decided to move into an apartment. This apartment charges us a media fee for internet/TV that they supply. We could not choose Century Link, so I tried to cancel with them, explaining this. Instead of giving good customer service, they informed me that I had to honor the contract. Now, every month I'm fuming as I pay my Century Link bill for essentially nothing more than air, in addition to the media package at my apartment. Don't sign up with Century Link. They do not take care of their customers.

If there is less than one star I would give it to them. I've been a customer with CenturyLink over 5 years. We always have trouble with connection. Also, the charge we pay them or the bill we get from them are not the same price when you call them and place the order. I keep calling and trying to fix it, and they disconnect the phone or say, "Sorry, we will fix it," but then no change. We pay 120 a month for a phone line and a 2.5 MBPS speed!!! I called to cancel, they said, "We will make it for 80 plus tax," I was like, "OK." Now I just got the bill and it's freaking $224.41. I just hope to see this company go down and close up. AGAIN, BAD CUSTOMER SERVICE, NO GOOD CONNECTION, AND OVERCHARGES FOR NOTHING!!

Moving out of state and since I'm moving out of state and they can't provide me with internet service, they are going to charge 260 dollars to break the so called contract. When I signed up the sales person said, "There will be no fees if you move" and "We can't provide service." This company has so many negative reviews against it with the BBB, Google and ConsumerAffairs, they should be looking at getting new and trustworthy leadership in place. My bad for not doing research on the company before signing up. Not an integrity company.

CenturyLink sent me an automated notice that they were going to upgrade my service and my modem "may" be incompatible. I called and asked them to check. They would not check and never even figured out what modem I had, they just wanted to send me their crappy modem. They said it was required or my internet would not work after March 24. I never received the modem. I have now been on-line with support and have elevated the issue-they can't even answer the question whether they are going to send me a modem or not. This is the worst company on the planet. Zero customer service. Find any other possible option for service. CenturyLink is the worst possible option.

WOW... I canceled my service with them 18 months ago, after more than 10 years of prior service. This coming from a combination of technical problems and related poor customer service on the phone attempting to resolve those technical issues... When they refused to cancel with ease, all while continuing to bill me into the trailing month for continued service, I said “fine, ** about it then.” I told them I was already hooked up to Comcast at that point so “do whatever rocks your dysfunctional boat, take 10 years about it you'd like, what do I care...”

Unfortunately, we do not have another phone company in Valley City, ND, so I have had CenturyLink for more than 20 years. It is terrible, and my bad experiences with this company would take up much more than my allotted 50,000 characters. I will just focus on a few of them. A few years ago I suddenly found I had no phone service - and no Internet, since I had dial-up. CenturyLink told me to plug the phone in to the box outside to find out if it was my problem (inside the house) or theirs. However, they had never replaced my old box with a new one into which a phone could be plugged, which they should have done ten years before.

I received an email stating that my account was past due. I had gone into a local office soon after and the representative there said that it's not showing past due and the payment wasn't due till later in the month, at that time I decided to make a payment on that billing since I was already there. A week or so later I get another past due notice. This time I called the customer service number and after being on hold for 8 minutes when the line picked up and hung up. I called right back and this time I was on hold for a little over 10 minutes and the same disconnect happened. I still do not know why I receiving past due notices.

This company is unbelievable. They blatantly lie to get you to sign up for their inadequate service. I chatted with a rep to verify no termination fees before signing up but today when I went to cancel (due to the worst internet service I've had since dial up) they inform me of an early termination fee. Their customer service is a joke. How long do you think you can operate a business, CenturyLink, by running off of termination fees?? I will post this on every social media outlet as well as filing a local formal complaint.

Centurylink has unfair billing practices. My credit card date expired without my knowledge. I am on auto billing with CenturyLink. They never informed me that my credit date had expired. I am also on paperless billing with CenturyLink. After 4 months CenturyLink sent me a notice that my billing was overdue with four months of late charges. I believe this is an intentional scam to collect the late charges. The customer service people told me that they had sent me notices and my billing. I received nothing from them until the 4th month and I got an overdue notice. Just a friendly reminder, run away from CenturyLink. Do not do business with them. As soon as I have another option they will be history. You have been warned.

My account was deactivated by CenturyLink, not myself, on 3/30/17. I began calling for support at 9:10 pm when this happened. I was told to call back during business hours, as my account was deactivated and they cannot assist me. This call lasted 24 minutes. I called the next day, spoke to 4 different people, for 1 hour and twenty-eight minutes. They acknowledged that it was their error, and a service technician would be at my home at 8 a.m. on 4/1/17 to resolve this. They were issuing me a $40 credit for the inconvenience, and upgrading my speed to 200 from whatever it was previously. No one showed up, I called AGAIN, on 4/1/17, for another 26 minute phone call, only to be told that the "finance" dept did not issue a work order, my account is deactivated, and they cannot assist me. I need to call back on Monday to get this resolved. Still no service.

Switched to save money. They told me THE lowest package would be 14.95 plus 9.95 for router unless I had a router then it would be &14.95 a month. I had a CenturyLink ROUTER so I sent the new one back. They also said I would get a CenturyLink gift card I could use for ANYTHING even to pay on my bill. LIES! My first bill was 70.20?? The next bill I got was 33.50. I called. They didn't have the router in the system so I made her check and yup they received it the Feb 27. It was now March 18.

I've been having pricing issues for over 4 months now. I was supposedly under promotion. Next thing you know I get a bill of 115.82 dollars. I called and complained about the issue. 40 minutes into the call they supposedly resolved the issue, for that month supposedly. I called to reassure the situation and they all said everything was resolved. I get a bill today saying I owe $74.88. I even waited just a month in case it was a mistake on the pricing, but nope I was wrong.

When I signed up with CenturyLink they presented me with a lower cost with a contract or a higher cost without. I chose a higher monthly cost because I didn't want a contract. I never signed a contract. Nowhere on the order confirmation does it say anything about a contract. When I went to cancel after their service was terrible, they claim I'm on a contract and have to pay a termination fee. I asked them to show me the contract with my signature and they said it was a verbal agreement. I asked them why the order confirmation didn't say anything about a contract and they said that the single line in my bill that said "month X of 12 month term" was the only proof they had. In general, they are a deceptive company in many ways and their service isn't great to begin with. I cannot stress enough how awful they are. If there was more telecom competition in the area, I never would've gone with them in the first place.

CenturyLink has limited resources to install internet. It takes weeks to schedule installation. During installation, it takes several hours for the technician to install (while Spectrum only took a day to schedule next-day installation and 30 minutes to install). Once the internet is up and running, it has a lot of downtime specially at night.

There is nothing worse than opening an account with a company, ordering service for a specified speed and them turning up service 5 days late (and they still arrived 30 minutes after the scheduled time). The one thing that chaps my hide most about all this... I ordered the 60Mbps package and never got anywhere close to the package speed. I was getting anywhere from 8-18Mbps max. Their response, it's up to 60Mbps, not a guaranteed 60Mbps. Are you serious? It's no wonder the Arizona state attorney is suing on the grounds of fraud. I hope Colorado follows suit. I happily discontinued my service after 2 days to switch back to Comcast. Still awaiting my return slip, btw. I know from the thousands of complaints here and from the BBB (congrats on the downgrade to C+), that I will need delivery confirmation of the equipment. Don't want to be charged $300+ because the employees are too lazy or too stupid to log the return of the equipment.

We signed my husband's account up for auto billing at CenturyLink. He has had a stroke so we thought it would help. He received the bill calls me telling me there is no due date for him to enter in the checkbook log. I was sure he was mistaken so when I got time at the bill and I also could not find a due date. I called CenturyLink and asked where to find due date, was told it was 18 days after the bill cut date so I asked where I find that date. They told me it was the little date on the top of page one of bill statement. That it will be between the 10th-15th of the month as to when it is pulled from our account. I explained his bill needs a due date so we can due his budget. I was told just budget for the 10th.

CenturyLink and prism TV are a fraudulent lying company. They are the worst tv provider in history. I was quoted a combined price for both tv and internet services which was a good enough deal to cancel DirecTV... Turns out prism / CenturyLink lied. The bill was more. I had to call in every month and try to adjust it. Each call lasted over an hour because they just kept switching me to someone else. Thursday I spoke to someone who finally agreed and gave me a confirmation # and everything so I paid them the corrected amounts for the months I owed. I received an email confirming it.

STAY AWAY FROM THIS LOUSY AND EXPENSIVE COMPANY. Salespeople fail to give the TRUE costs of getting anything from this company installed. Received billing of $225.95 barely a month in, and last billing was not over month and a half for $365.82. Turning them in to the FCC and NOW I read all sorts of bad feedback for this company. They are not to be trusted, and they sent a mail back sticker so we can send back the modem. I want to take the modem to one of their offices so I can get a receipt showing I DID RETURN IT. I DON'T TRUST THIS COMPANY AT ALL!

For my education I heavily use online videos for lectures. Throughout the day I will get lag spikes upwards of 1000 ms. It makes it literally impossible to load even a 2 minute video. Secondly, I own a record label in Utah, and we upload albums to iTunes/Spotify/etc. I simply cannot upload albums from my home because I get upload speeds between 80/120 kb/s (!) which is on par with dial-up speeds. What a joke of an ISP. PLEASE do not give this company your money if you are anywhere in Utah. They have told me that my speeds are their "highest" package, which is absolutely laughable. This shows CenturyLink has a singular priority for profit over ANY type of real increase in infrastructure spending.

Worst service. I had use this company for over three years. Please, be aware that even when your contract with them has ended they will charge you for disconnection of the service with them. The service is bad, and the customer service if any is the worst. Please, DO NOT USE THIS COMPANY.

When we transferred services to our new home, we told CenturyLink Prism that we wanted to have our services transferred to our new home by a specific date and gave them a date that we would be able to arrange to have someone there. The service technician showed up at our new home before we were even able to get the keys. A box for their services was installed and our service at our old home was disconnected. We went for one week with no TV, no internet... quite boring!!! When we finally moved into our new home, we again had not service. Every time I called customer service I would get some BS story that the remainder of the installation was scheduled to be completed October 26, 2016 (A month after we moved into our new home). I explained the situation above to 4 people and each one acted like they understood on the phone but still no service.

Was surprised at all of the others out there who are experiencing problems with their phone and internet service. We have been a customer of many years, and continue to see what is a decline in the quality of service. More recently I see where CenturyLink staff delight in putting one on hold or transferring calls, only to see the call dropped. I have wasted a lot of time trying to call in, only to give up in frustration. Not a single person ever has the same answer. I wanted to verify cancellation of my web host account, which I was under contract for a term of three years. Still haven't got that accomplished, after about an hour on hold and transfer antics.

I signed up for a two year period for $43/month. Price has doubled after 18M. Customer service is no help. They state a refund will be issued but nothing changes. I am looking for a different carrier but will get it in writing as these companies tend to talk like Donny Trump. Say one thing then do another. MY RECOMMENDATION IS TO STAY AWAY FROM CENTURYLINK. Not Trustworthy.

Have been a Qwest phone and then Centurylink phone customer for 13 years. I just spent 4 months dealing with Century Link regarding my phone service which I asked to be changed to voicemail anywhere only in Nov 2016 but they didn't set up the voicemail system. Then in January 2017, after realizing it was not set up, I called and they did set it up but they, for some strange reason had changed my billing address so I didn't get invoices (I was out of town and getting mail forwarded to didn't realize). Then they starting charging me for full phone service backdating to Nov. Finally today after speaking with 3 different people for over an hour, it has been sorted out but I canceled all service because I have ZERO faith that they can get it right. If you have any other choice besides them, go there. STAY AWAY from Century Link.

This is by far one of the worst companies I have dealt with. The TV service freezes all the time, service techs come and fixed nothing on 4 or more times. You can't watch TV in HD and record in HD at the same time. Internet is so slow, and when I cancelled my account I was due a credit and got a bill instead 2 months later for service in my home I was not even receiving. I didn't even have their equipment anymore, I had sent it all back in a box they sent me with their label on it! No matter what they quote you on the phone the bill will ALWAYS be higher and then they tell you "well we can't honor what a sales representative tells you." RUN! Do not use this company.

I had a business internet/phone service w/ CenturyLink. Not exaggerating, every I mean every single time I called they told me one thing and did another. The prices I was given never reflected on the bills. They never had records of me calling, they told me early termination of my contract would be $200 but for every month I had the services they would deduct $20. When I terminated my services early they said there was no such thing that I owed a $300 early termination fee. I paid it just to end my service with them. Then they said they never received the equipment back. I had to literally beg them to get a shipping label because we need to use the one they send to us. I asked if I could just return it to a store and I couldn't do that either. After many calls and time wasted my services were terminated.

Unfortunately there are only 2 Internet Providers in my area. Spectrum and CenturyLink. I was offered a $19.95 for 10k mgb PROMO and my first bill is for $101.15. I took my bill to the nearest store on Saturday and I was told that I was set up wrong that should be in # 10 (whatever that means). She went on to write on my bill that I should not be paying more than $45.00 plus tax a month. How could my bill be $101.15?

I had given CenturyLink another chance after 10 years thinking maybe they had made the effort to satisfy consumers. I was sadly mistaken and paying the price, again. Several years ago I had moved to a new location and did not need the internet, I cancelled my CenturyLink subscription, and a representative came and picked up the equipment. A couple of months later I got a bill for $327.00 of un-returned equipment fee. After spending countless hours on the phone trying to get the fees cleared up, it showed up on my credit report and there it stayed for 7 years. Now, once again I cancelled my subscription because of poor service and connection problems and I was sent a bill for un-returned equipment that I sent back to them immediately. After calling CenturyLink on countless lunch hours I still do not have an answer. Please, please, please do not use CenturyLink. They are so bad.

My family has been Centurylink customers for several years. We had both internet and phone service through them. Even though we paid for high speed internet, on several speed tests we never reached over a 2.8 speed. We had made several calls to customer service and each person had a different answer, so we were forced to accept the service that we had. Where we live there were not many service providers at the time we moved there, so that is why we were stuck with Centurylink. Now that the city has grown, more providers have come available. So we decided to change providers due to the high cost, poor performance and poor customer service that we were receiving from Centurylink.

I have internet and telephone services with CenturyLink. I have been a customer for about 20 years, so they have given me a Customer Loyalty Discount Offer every year. It expired in March 2017, so I called CenturyLink to see what, if any discounts they would offer me. I had been paying $78.81 for 12 months in 2016. I called in March 2017 after my discount expired, and I was told by a CenturyLink employee named John from Illinois that he would increase my internet speed and give me a discount. He gave me the order #**. John told me the amount would be $56.41 the first month and then the cost would drop to $43.94 a month after that for 12 months.

Internet service has been extremely slow. They promise up to 12mbps but I only got 6mbs. Then when I call up to find out how to get better speed they quote me an upgrade of a monthly charge of $34. I said ok. Then I get the email confirming my order and they have my monthly charge at $75 and another $9 rental fee for the modem. I then call up customer service again and the man says he can't help me. "Sorry but that is the price". I said, no way, I was told specifically the price to upgrade was $34 and I would never be able to afford the $75. He's like "sorry I can't help you". I tell him that is completely illegal and fraud to quote me one price and then charge me more than double. That's FRAUD! I eventually then ask to speak to the manager. I get bumped up to speak with one of the supervisors who then did fix my bill to the $34. At least that is what he says.

The price is exaggerated. I have been charged for more than a year for a phone that does not work but according to them I have to take to have internet. From a plan of 35 dollars they charge me 85 dollars a month for exaggerated "charges" that are invented. This company is ridiculous. They abused me because where I live there are only two internet companies. And one is worse than the other. And needless to say that the internet goes daily, you have to turn off the router and turn it back on. And if you call to have them fixed if you drop the internet, they charge you for that service. I do not recommend it to anyone.

I had to have call forwarding added due to the home phone line being down. Today the repairs were made. A squirrel chewed through an outside phone line. I called to remove the call forwarding since the repairs were made and get any reimbursement for the charges since the problem was outside of my obligations. I have to say the customer service is HORRIBLE!!!! I called on my cell to remove the call forwarding. After spending 20 min on the phone and after being transferred 7 different times having to explain to each transfer the reason for my call plus all they needed to get me verified who I am each time, I got disconnected while on hold. I called back on the home line and it was the same old same old. I was transferred 3 more times explaining each time again till I finally got someone that could actually correct the issue.

For such a large company, they have an unbelievably flawed customer service system. The second you want to cancel, be prepared to be jerked around for half a day to most likely get nowhere. If I am charged for anything at the end of this I will be dealing with canceling in on the credit card side. I will never do business with Centurylink. I have never given a business a negative review but this whole thing has been ridiculous.

If I could give a minus star I would. Their customer service is terrible. When you call in, if you can talk to someone who can give you an answer, you are lucky. Otherwise they will transfer you until you are hung up on. The customer service by phone and their techs do not give you the same information, which has cost me hundreds of dollars in their mistakes because they will never give you your money back. I moved and they send a bill to my old address, even though I was set up for automatic payment withdrawal.

My experience with CenturyLink is mercifully coming to an end. After having continuing issues with failing modems and phone line problems, I am once and for all jettisoning this deeply unsatisfying service. I have paid for upgraded speed for years that never lived up to the hype. The price has slowly climbed and is well beyond what a cable connection costs for the same speed, which, by the way is like dial-up. I would never recommend this service to anyone who relies on the internet to accomplish important tasks. Sad.

February 28th, 2017 was a year that I had been with CenturyLink. They originally told me that I would not be in a contract. When I called to cancel was when I was told about the contract. December 26, 2016 I called CenturyLink to get another cable box. It went downhill from there. I have spent way too many hours talking to them trying to straighten out the fact that I wanted an additional box not technical support. I never received the box although they tried to charge me for it and a tech coming out to connect the box I never received. On March 1 I cancelled the cable and asked for wifi to be increased from 10 to 40.

CenturyLink has the worst customer service ever. And we always have slower speed than what we're paying for. Also they won't let you change your due date. We get paid the last day of every month. But if we don't pay by the 25th they will disconnect our internet. They say it's impossible to change the due date. Honestly only still with them because where I live they are the cheapest.

I have had internet service since last year with CenturyLink and it has been the slowest performing internet I have had since the days of dial up. They boast "high speed" access and advertise as high speed service with 6.0 MPS. If you call to complain, the people you speak with have such a foreign accent that you can barely understand them. The internet service they offer, IN MY OPINION, is a scam and not worth the time to even place a call to these people. It is the worst ever and when I make my last payment to them, here is what they should do. Take the money, look at the money, feel of the money, take a vacation with the money and most of all enjoy the money because it will be the last ** money you will EVER receive from me!

BEWARE of CenturyLink automatic withdrawal practices. I cancelled them over 3 months ago and only had them for 2 months because they lie. They quoted me a monthly price then charged me triple on 2 bills. I ended everything with them. I sent back all my equipment and they even sent me a $8 credit check for overpaying. Now over 3 months after cancelling and being done with them they take $339.44 out of my checking account. For NO REASON. I call them they say there is nothing they can do and to dispute it with my bank because it was taken out as a ACH/Check from my account and they can only credit back for debit or credit card payments. HELLO. Why are you taking anything out in the first place from my account?

In the 7 years I have had CenturyLink in my business and the 5 years I had them at my home has been near constant wrong billing problems. Each time we work to resolve issues has taken literally hours and multiple phone calls. I would estimate about half of our conversations have resulted in my call being dropped (hung up on?). They have cost us a lot of money in wrong bills and manpower trying to resolve issues. There are no words to describe the amount of frustration I have for this company. We have discontinued business with CL and still continue to be billed continued. How can I be rid of them??

I've had issue after issue with CenturyLink. I wasn't able to add DirecTV, because they claimed I already have it (Ridiculous). They never complete their orders. I upgraded, and they didn't complete the work - I had to escalate to get the speed they were already charging me for. Then the modem didn't work after only 2 months, and they tried to charge me for replacing it. I had to dispute that. And then when I ultimately downgraded, they did not change my bill. When I got someone on the phone, she was slow and couldn't fix the issue. First she had to "chat" with another department which took forever, and ultimately she still didn't fix the issue, she had to issue another order to fix it. I still don't even know whether it is resolved, I have to wait and see and probably call back again. Dealing with Centurylink is ridiculous!

This company sucks. They over charge. They say one thing and do another. It's not right. I have called and called trying to get a reason behind why my bill was so high never did get a answer from this place. So I have canceled CenturyLink. Was not happy with this company at all. This company over charges the consumers. Bad Business. Don't deal with this company at all.

Discontinuing service as this company is the absolute worst for customer service. I have spent at least five hours on the phone with them over four days trying to get an operator intercept set up so that when people call my parents' old CenturyLink phone number they will be directed to their new Frontier phone number. Every time I think I have someone who will do what is needed they put me on hold and suddenly I am transferred to a new person who has no idea what has happened and we start all over again.

I have been with CenturyLink for 6 years. Since they were Qwest. I can usually call and get the price I want and the speed I want by asking for the Customer Retention Department. That happened this last time but it required a tech come out to upgrade my speed. They cannot get a tech to me for a whole month. For a 5 minute or less visit to check my modem. Completely ** service. I would use anyone else if they didn't suck so much in my area.

Every time you try to transfer your service you have to cancel the first service and start a whole new account with them. We transfer the service, they started the new service, which it was horrible. But never cancelled the old service. Called them 4 times, chatted with them 3 times, they said we escalated the issue and will be solved. After 3 months, the service still active and we are still being charged. If we don't pay it will go to collections, we really don't know what to do, and how to get out of this.

Where is the option to offer a fraction of a star? I have dealt with many service oriented companies through the years. Most were pleasant experiences. Other had issues but for the most part, they managed to resolve them. CenturyLink however, is a company that obviously has no concern with consumer satisfaction. I'll spare you the details but all I wanted to do was port a phone number to my current address, a task which I was told would be very simple and quick.

Spent the entire day waiting for installation of internet and TV. I was willing to abandon Comcast after many years due to their lackluster service - but after being stood up, maybe not. I also called 3 times to confirm they were coming on the very day, was told yes, they never showed. When I called the 4th time at the end of the day, no one could find an answer, and despite lots of apologies, couldn't even reschedule me quickly in deference to my schedule. Oh no. So, I'll stay with Comcast. The devil you know, yes? CenturyLink is not ready for prime time.

When agreed to a "verbal contract", they offered prism TV and internet services for 12 months for $60 a month, I even saved the flier. My first bill was over $200, called to complain. They lowered but not to the price I agreed on. Every month I had to call for my bill to get fixed and every month got a different response. When it finally came time to end my contract, I called and asked for services to be discontinued. Guess what? I got a bill for a month of service without the "discounts" for $229.

From the very beginning, I was not happy at all with CenturyLink. When I first called them to install the service, they kept me waiting for more than one week, and each time I called they promised to come at the evening or the second morning, but they never showed up. And I called again and also complained, but the problem were not improved or solved until after about more than one week or so, the service was set up. The internet was very slow and spotty.

Please be aware that once you unbundle your Verizon account with CenturyLink you are not allowed to rebundle the same account with a new phone on the same service plan. CenturyLink representatives will NOT tell you this when you unbundle. In addition - just bend over and take it if you are in an area where only CenturyLink is available for home phone and internet. Not sure who is at fault but I can't say I like either company.

We have had continual problems with CenturyLink's services and technical support for years. The rates keep rising, the services keep lessening, and they continually try to charge me for house calls when it is not needed. The internet service is continually and frequently losing connection daily. It might only be a 5 minute disconnect, but when that happens 5 or 6 times a day it tends to be very annoying. Waking up to a landline with no dial tone and having to spend over 30 minutes trying to get to a real person to get it fixed has been frustrating. We seem to lose channels, and they are replaced by channels nobody wants. When calling, it's difficult at times to understand the technical professional due to accents, and it infuriates me when I request to talk to a supervisor, and am denied; especially over my cell phone which I had to use as my landline once again was not working.

CenturyLink came to our neighborhood and installed fiber optic lines - we were so happy to see another option other than Comcast. The solicitor said we could have internet and tv - high speed for $120.00 a month guaranteed. Well, it wasn't. Second bill is $231.00 - called to complain and ask how and why... they gave us a $20.00 off so our amount would be 'closer' to $120 and offered a $30 gift card to offset the cost. If a Centurylink rep comes to your door - slam it shut. Oh and customer service is through a call center - not even a Centurylink representative! I've been Trumped!

Two issues that made me feel abused & powerless as a lied-to customer: I dropped-off the rental modem on 09/07/2017 at my local UPS store. Luckily, I got a printed-out receipt at the store for that drop-off. On 02/27/2017, for the 7th time, I contacted CenturyLink to get my promised credit (reference# **). I have emailed, called and spoken with customer service about this issue. Each time, it is like Groundhog Day, with me having to start over and provide the RA# to them. Then we go the UPS tracking site to show how it's documented they received their modem. We'll see if my 7th time in asking them for this credit (after again, walking them through what happened) actually gets me the credit.

In our rural community CenturyLink only offers internet speeds of 12 Mbps/2 Mbps but we never get any more than 10 Mbps/1 Mbps, often only getting 4 Mbps/ .2 Mbps. And the connection drops unexpectedly several times per day. They have not been able to solve the problem.

I have had service for 4 months. In that time I have called at least 10 times, spoke to many supervisors and here I am still with an unsolved problem. I did a bundle package so I thought which still isn't bundled even though every person I've talked to guaranteed it has been and still getting a DirecTV and CenturyLink bill separate. This is the WORST customer service I have EVER seen. Time to get BBB involved as I have record of all of it.

Internet has been down FOUR days now. All I did was downgrade service from 40Mb/s to 10Mb/s. Since we were only getting 8Mb/s it seemed reasonable not to pay for 40. Service stopped working after I ordered the change. Technical support couldn't fix it so they "escalated" it to the "very best people" who still haven't contacted me except to say it'd be 1 to 2 days to fix it. Day 4 now. Contacted customer support who couldn't care less other than to say it's going to cost me $250 to cancel service because we have a contract. A contract for a service that doesn't work, that I'm locked into and can only pay my way out of. I'm only a single, small consumer that can't fight this and CenturyLink knows it, therefore they get away with it. Unethical company. Shame on CenturyLink.

So I was approached by a door to door sales person in June 2016, I changed from DISH being they could beat the monthly charge. Starting with the first invoice that started charging $75.00 more than what I was advised and on my contract. I started "calling" and using the "chatting" option in Sep advising them of this. Trying to get to someone on the phone that can "help" you is a crazy experience, the "chatting" experience I was always told it was being adjusted.

Called tech support and in 5 minutes today modem was broke. Sent to billing to order new one. 1 hour later 5 rude people and still no order. Told each person I do not want DirecTV, each time I did so transferred to service disconnect person who then sent me back to tech support. Finally talk to corporate who said tech call from CEO office within 48 hrs to tell them what happened. Well it's been 7 days and still waiting for call. I have never had good customer service. Every call I have ever made to them has been a horrid nightmare.

I had Xfinity for years but they kept raising prices and different prices every month for the same service, so I called Century Link for a deal and nobody said they were hooked up with DirecTV. They there a receiver box on my front porch 2 days later and I had two bills in my mailbox from them. One for around $200.00 and the other for $150.00. Of course, I was on the phone for hours trying to get it straight when the tech showed up and hooked up the internet and land line and I was satisfied because it worked, for 20 minutes and stopped. By this time I was reading sign on the wall to Run! I had them take me off the billing list and went to DirecTV, not knowing the scam, yet.

Full of false promises and customer help can't help customers. From bill went from a promised 36.98 to a 48.94 might as well pay for Comcast. And when I complained they gave me a one time $10 refund even though this occurred for 15 months!! DO NOT USE CENTURYLINK! They will overcharge you and say it's your fault. They even had my address wrong, my email wrong and still said it was my fault for not calling them every month to say "you are overcharging me." DOES NOT DESERVE EVEN ONE STAR!

Overcharged every month since started service. Where do I start. Started when two salesmen knocked on my door. Said they'd lower my bill to $98/month with basic cable, ten times faster internet than Comcast, a phone line and a $200 visa. I told them I'd never use the phone but they said it would be cheaper that way so I agreed. What a great deal, right? Wrong! Installation guy showed up. He didn't like electric wires under the house so I offered to crawl and help him run the fiber optics. Then he said what a hassle it would be to run the phone line. I told him, like the salesman, I'd never use it. So he didn't install it. Well, my first bill came and it floored me. It was almost 3x the amount promised. So I called, figuring some honest mistake, beginning my first hour of hours and hours and hours of phone calls and hundreds of agents. Sometimes they'd send me to the wrong agent, or wrong co. or just drop my call altogether. This has become a monthly ritual.

When I cancelled CenturyLink, I returned my modem. One week later, I called to confirm my modem had been returned. The customer support technician verified the return. Several months later, I received a bill for a missing modem. During the time I was disputing the bill, I was sent to collections. I dealt with CenturyLink and ignored the collection agency. CenturyLink, for the second time, confirmed the modem had been returned and I OWED NO MONEY. One year later, as I write this review, I received another collection letter (from a different agency) on behalf of CenturyLink claiming I owed for a missing modem. I broke down and paid because of the previous headache. I would recommend CenturyLink to NO ONE due to their poor customer service and record keeping. I was told two times my modem had been returned and I OWED NOTHING. But, I still wound up paying for the modem.

I have been a CenturyLink customer for several years and have yet to speak with anyone in customer service that did not have a really bad attitude and seem to really not want to assist their customers at all and even had one tell me he could care less if I went with another company - no skin off his nose. I have thought about writing to the CEO of the company, but the attitude starts at the top. I have been very successful with my own business and had I treat customers the way they treat theirs - would have never been one of the top in my industry.

For the first time in years I actually looked at my CenturyLink bill. To my surprise I noticed I was being charged $34 a month for a landline I didn't realize I had. When I called CenturyLink and asked about it, I was told that years ago when you wanted internet service you were required to use a land line, but that as of over 5 years ago it was no longer required. I told the service rep I was sure that at some time they may have included that fact in a bill, but that I had obviously not paid close attention to my billing statements and missed that key piece of information, and have just been paying the bill. So the rep says they can cancel the unneeded, never used service, and I agreed, then asked her what she thought was appropriate in regards to a refund for the years they were essentially charging me for air. She then supposedly spoke with her supervisor and told me they could give me a month's refund.

"Extremely long wait times". Current still on hold with CenturyLink 1 hr 32 min. Got correct representative at first with correct internet department. Rather than helping, representative said did not know how to help and asked if she could transfer. My account is current, no money owed and internet down. Internet department said "unable to assist".

This account is in the name of Anita **, my wife. We have lived in this area for almost 4 years. The internet speed has been terrible for the last 3. The internet service goes out daily. Almost hourly. We, like most that are complaining about CenturyLink are in an area that no one else services. When you call, the techs are hard to understand and I don't think they fully understand us. My issue is not in my house. When I am having issues, so are all of the others in my area. We put in a new modem... no change. We asked for a tech to check from our house back to their equipment... He left a note on our door that said he needed access to the house.

Poor repair service, failure to meet the repair dates they give customer. Automated system that repeats "working on it". Second outage in a month, we are being told a cable issue. We live in a rural area with no cell service and have no other option for service provider. Neighbors phones working so problem is one customer. One occupant of home disabled with health issues and no phone service a big issue. First outage 8 days to repair. Current repair estimate 11 days.

I just realized they have been double billing me for Internet service since July 2015 and when I called to inquire about it, they were rude (Supervisor TOM ** and Monica **) and told me I was stupid for not catching the error sooner and the fact I dutifully paid my bill every month meant I was ok with it. They have overcharged me $1200 and want to charge me $600 to cancel the account that was being double billed at the same address. They have no idea what customer service means!!

I don't know what happened to this company, but someone at corporate needs to get a grip! It's been a 4 month battle trying to get my service/bill sorted out. This month a surprise $250 fee!! Three hours (seriously, Three. Hours.) and six employees later it still isn't resolved. Run, don't walk, away from this nightmare of a so called business.

Centurylink is the only service provider for internet where I live. For 3 years I have been fighting with them for reliable service. After 3 hours on hold being transferred from dept to dept, I finally spoke to a supervisor that told me that regardless if I pay for 5mb or 60, I should expect the same service because it is "up to" 60 mb download speeds and that regardless of the fact that I have been calling for 3 years regarding the same issues and that after getting a Prism TV technician out and being informed that I required 2 lines for internet speeds, I shouldn't have trusted what the company was telling me to make me pay for faster services that weren't available in my area, they will not be reversing any charges and I will continue to be billed for services not available. Thankfully I recorded the call because I would have never believed in a million years that ANY company would behave this way.

They want paid 100 percent of the time, but their "internet" only works 70% of the time, flashing on and off like a burning out light bulb, and they don't give a crap if there are a million complaints. This is the way they serve it. Take it or take a hike is what their actions show.

Came home from work to find the neighbor's house connected to mine by a wire lying on the ground. Neighbors were surprised to see it and said a CenturyLink tech was there recently to work on their connection. I do not have a CenturyLink account and no one from CenturyLink contacted me about trespassing on my property to wire the neighbor's house to mine. I don't want this wire between our houses and if someone is not back to remove it immediately l'll cut it and remove it myself.

I have had them for 3 years and every year it's miserable. They constantly mess up billing, connections for internet are on and off. And customer service is poor, it also took them 2 years to bury my phone line that ran across my lawn, through a few trees, and into my house (I mowed around it) I called them around 6 times for appointments. Just terrible, stay far far away!

CenturyLink is horrible. Waited two weeks to hook internet up then called when they were suppose to be here and said they would not be here until three days later. They said there would be no connection cost. When I got the bill there was a 29.99 dollar fee for connection. They said it would cost 29.99 per month but the bill ends up to be 57.00 or more per month. Poor customer service. Takes 30 minutes just to tell them what they got wrong this month. In my opinion never use these people for anything ever. They cannot be trusted.

Ok where do I start. This has got to BE the WORST service company in the world. Repair is SLOW and generally goes down within hours. They can't seem to fathom we have two lines in our house. A landline and a dedicated fax number. When one works, the other does not. They must keep getting them mixed up. Our service is OFF more than it is ON. We call repair (where these operators are located, who knows) Always a repair ticket. Some tickets are as old as two or three weeks old. Why? Do they only have one truck for each city. CENTURYLINK get your ACT TOGETHER!!! Please.

A CenturyLink sales rep came knocking on my door. The timing was right as I was ready to change my cable provider. After discussing the offer I decided to go with CenturyLink since I already had their internet service and they offered an incentive to make the switch. I figured that I had nothing to lose since I was not satisfied with the current provider and the deal that was offered would save money. During the process of signing up, the sales rep repeatedly stressed that the first bill would be for a partial month and would be "pro-rated". I thought it was odd that he repeated multiple times that the first bill would be "pro-rated". Well I did understand the definition of "pro-rated" and told him that I understood.

I have had CL for 7 years now. The internet service has been okay for the most part, but here's what I don't understand. When they installed their line to my house, for phone service, they brought the line down past my house to a pole that is about 100 yards away from my house, and then dropped the line in the ground, in a ditch, and buried it from this pole all the way to my house. There was a perfectly good pole right behind my house about 20 feet from the back that they could have run the cable to. Next, the problems began when one of my neighbors, one of my wife's cousins, was doing some maintenance in the ditch my cable was buried in, cut the line from having to dig the ditch out in order to keep water from standing, perfectly understandable.

We've had CenturyLink for the past several years. They made some mistakes, but the problems were always able to be resolved. In December we signed up for a promotional reduced price. We did everything over the phone with the customer service representative. Then in January, when I never got an email with the bill (signed up for paper billing), I had to call. I was told the bill was for two months, that the lady on the phone would set it up for me, and that it was taken care of. A month later and I am getting billed for $70 a month, which is over three times the price of $19.99 I was promised in December.

A neighbor has Centurylink and stated it worked. I asked about speed and he wasn't sure. I decided to try it. I should have found these reviews first. My mistake. The website couldn't find my address so I couldn't sign up online. I called and could not understand the person on the other end. I tried a chat on the website. We discussed signing up. The website plainly lists Internet only at $24.95/mo. I was quoted $34.95. After discussion she finally agreed to $24.95 at 10mps down. The website showed up to 40mps and I asked about it. For $24.95 I could only get 10 but for $34.95 I could get 25. It didn't make a lot of sense as what they were saying and the website showed didn't match. I agreed to 25mps at $34.95 plus $9.95 modem rental. Bill would be ~$48 plus tax, HUH? They didn't mention the access fee of $3.50.

Our home is in a suburb on the outskirts of town where, unfortunately, CenturyLink has a monopoly on telecommunication services. For years we have been paying for 1.5Mb/s data connection and we have never obtained anything close to that. Download speeds are about one tenth the speed advertised if we are able to connect at all - in the evenings, which is when we are home, our connection is often dropped. A week ago when I was able to connect (on a good night) the download speed was 0.17Mb/s.

I read many of the complaints posted about CenturyLink. I believe all the unbelievable stories. They are thieves, no dramatic license here, they steal, they know they steal, you know, just like thieves. Without recounting the numerous contacts, by phone, internet, letter, and even trips to the storefront location one by one, it was a lot, no resolution, each time was like starting over since, I guess, they never save anything, or have files, or keep track of anything, or care, in any way at all if they are providing quality service or any service at all for that matter.

Worst customer service I ever experienced. I am a captive of my geography, which I am sure is the case for most of CenturyLink's customers. Price for service is prohibitive and internet speed has degraded seriously over the last 6 months. No other available option where I live so I am a captive audience. To help "solve" my problem, they sent a new router and then charged me for it. Like wow. They knew a router switch wouldn't help because they are ridiculously over capacity. They are in the petition to the PUCO to drop home phone service. Maybe they are waiting on that? Don't know, but this is scandalous.

CenturyLink teamed up with DirecTV and we thought hey that sounds great. We can have our cable internet and home phone all on one bill for what I thought was a great price until, the price I was quoted was way lower than my actual bill. The guy from DirecTV came out to set up our new cable service and told me that I would receive some premium channels free for 3 months and not to worry after that three months because those channels would discontinue or "fall off" automatically and I wouldn't have to do anything. I had my son in Oct. and he was in the hospital and I found out 3 months later that I had been billed for those channels for 3 months. I called and explained my issue and CenturyLink and they told me to call DirecTV and then DirecTV told me to call CenturyLink! CENTURY LINK AND DIRECTV DO NOT COMMUNICATE!!!

What they sell you and what you are billed are not the same. I'm a snowbird with a property in Florida. In Oct 2015 I found an on-line add for CenturyLink internet for $35.00 /month (taxes extra) and was told it was a program for snowbirds that allowed the internet to be shut off or on as needed which seemed like a great deal since I only use it 3-4 months of the year. They said the price was guaranteed for 2 years. The lesson here is to first record your conversations and second be sure to ask the right questions. A 2 year price guarantee -yes - it was a 2 year non-cancellable contract (not explained). Could you shut it off - yes but if it wasn't set up as holiday mode (1/2 price) then there is a 200.00 cancellation fee which I learned when I first went to turn off. So now they back track give me a credit for 200 charge and I agree to 1/2 price off season.

From my understanding, there have been some internet and billing issues that need to be addressed. On Tuesday, January 31st, we received a notice from CenturyLink stating "Access to the box on the side of the house is required in order to determine direction of the issue. Please contact technician for arrangements." It also stated that "We are always working to improve our service and have completed an audit on the lines in your area. The audit showed, some issues on your service and we have attempted to fix those up to your home." YES because, you are cheating customers and charging them for something they don't even have. It is a good thing for me that Ron was so forthcoming in the information he left on my voicemail!!

Completely NONSENSICAL contract. We signed up for a 24 month contract and our bill was consistently ~$108-$110. Right at our 1 year, I just noticed the bill went up to $173.14 and it has gone up more and now consistently $187.57... Meaning, I'm being charged ~$63-$77 more per month than expected for the past 9 months??? Long story, short: We believed we were locked in for a monthly bill for 2 years for $110 and we were not. Centurylink provided me information which has left me feeling duped. I feel this was sneaky and I'm very frustrated.

They are extremely rude. I order Century Link's internet service and a box was delivered on 2/3/2017. I called them on 2/9/2017 to cancel my order before I connected to Century Link's internet service. (Because our original internet provider can give me a better deal.) Century Link's staff is extremely rude and wasted my time on the phone. Don't order their services.

The one thing that makes me dissatisfied with this company is having to contact them every six months to renew their discounts. Why can't they set the price and leave it alone? How many $ does this company make off of their customers by them forgetting to renew their discounts? This practice seem a little underhanded to me.

I would rate them a zero if I could. We upgraded our service and had new line and equipment installed (at a cost to us of several hundred dollars) on Friday. Sunday the service went out. Spent 2 days on the phone with tech support troubleshooting blinking lights on the modem etc. It was repaired and working intermittently. Now completely dead and they refuse to dispatch service until "next available" which is a week away. We work from home so waiting a week is not really an option, which was also explained to them. If this was any other product I would return it for a refund and shop elsewhere but we have no options in our area.

At any time between 4PM and midnight, the service is terrible. Example: if watching a 42 minute episode program on Netflix, you can count on spending about 2 hours while it plays for 2 or 3 minutes then buffers for at LEAST that long. Same thing with streaming music or YouTube. Speed tests show from 180kbps to 230kbps down and 80 to 100 kbps up. NOT mbps.

All I did was upgrade (over the phone) a week ago (when order was placed), and NO INTERNET SINCE! THAT'S SIX DAMN DAYS of no internet, and my income is earned with online sales! Guess what? Six days of lost work = $600 loss of income! I had to go over to my mother in law's yesterday, to use her computer. I can't keep doing that, darn it! And my BUSINESS taxes were to be done by now, And they're not even started! I can't manipulate my important photos, because I can't get them from my cloud to my computer. I cannot print shipping labels to get my packages out to customers from six days ago. I can't do banking, and woke up to a notification this morning that my checking account is overdrawn (I never do that!)

I've been with CenturyLink in Colorado Springs for a few years now. Service has been decent for the most part and the technicians who come out to do installations/repairs are generally very nice, but billing and customer service have been HORRIBLE. And when I say horrible, I mean charging me for TWO SEPARATE internet connections at full price ($100 bill) when I'm supposed to be charged $30 FLAT, then literally getting haggled with when I tried to call in. Being told that they didn't have a promotion associated with my account when I had an email proof of purchase. One lady finally got my bills under control when I called in for the 5TH MONTH IN A ROW, but when I moved to a new location, it started all over again. And then I got charged a $200 cancellation fee when I had to move to a new location that already provided internet (which I could do nothing about).

Good work CenturyLink. Having been a customer for CenturyLink for the last fourteen or more years, and having read reviews that are almost 100% negative, I feel compelled to write a positive review. Fortunately, I have had excellent service from customer support to technical support, including their Billing Department. The most recent incident dealt with upgrading the DSL speed offer and DIRECTV. The price quoted to me was honored by them, the DIRECTV offer of extra moving channels for three months was also honored and I had an excellent support lady that had Direct disconnected the same day I called. Why I read so many negative reviews is perplexing, and I must be one of 100 or more that perhaps, has a good thing to say of CenturyLink and their personnel.

I have been fighting Century Link for over a year to get the prices they quoted for Fibre Optics High Speed Internet 40 mbs for $20. I have been a loyal customer for years. I tried their High Speed Internet quotes three different times during my time with them. This time they guaranteed this service and they had me terminate my contract with Comcast and they did not honor the quotes, even at the Executive Levels. They have said they made mistakes and misquotes but are failing to honor them. Several have offered rate quote solutions they are failing to honor and I was even told after asking them to review the phone conversations with representatives that they are not going to honor them and that the phone conversations are just for training purposes. I complained to most of the regulatory agencies who forwarded copies of my complaints to Century Link and even though it's true no one will do anything.

I've been a customer with CenturyLink for years... As a bundle customer, I have a bill that's hard as can be to decipher so I just paid it. Upon unbundling my service, problems quickly arose. Everything was taken care of except the fact that I've been paying for long distance service since early 2008... I've never had home phone service with Centurylink... EVER... They've ran me around for the last three months transferring me to different departments placing blame here and there. Got it all fixed today. For a documented total of over $2000 worth of fraudulent charges, I'm getting a credit of $64 on my next bill... What the hell is wrong with this company??? They've bought all the competing service providers in my area and then screw their customers over. Isn't this illegal? It sure should be...

This has been the most disheartening experience I have ever encountered! DirecTV part was amazing. In fact they are so thorough they are almost annoying. I had to tell them to stop calling, everything with them is good. Then their partner, CENTURYLINK, the most PATHETIC company I have ever dealt with. DirecTV should do themselves a big favor and disassociate themselves with CENTURYLINK! They make promises they WILL NOT keep! They LIE and just keep saying "I'm sorry!" I had a Customer Service Representative (from a country god knows where from) just today tell me that my service will be completed on February 01, 2017! You ** moron, today is February 05, 2017! Are you starting to get the picture yet?

I quit century stink years ago because their high speed internet wasn't high speed. I paid my final bill. 2 years later I check my credit, and there is claim that I owe CenturyLink $50. So I disputed the claim and won. Now, almost 2 years later, there is another claim that I owe these crooks $50. So I have to dispute that claim with Equifax. How do they get away with this? Can I sue them for lying to credit reporters like Equifax and Transunion?

I signed up for a $19.95 month promo for one year with CenturyLink internet. 6 months later I have yet to see a $19.95 bill, I have been charged $34 every month since signing up for the promotion. Their reps promise to fix the problem but never do. As if that weren't enough Centurylink has started sending me modem/routers. I've received three and two were sent within a 24 hour period. I didn't order them! I tried to contact customer service on February 3, 2017. The first Centurylink Rep Jay said he would check into the problem but after 34 minutes on hold hung up on me.

I have had this service for over two years. I have called several times trying to get better service. The service is so slow I can't run more than two devices. I can watch Netflix on my TV and while doing that my laptop takes forever to load. I should not have to wait 30 seconds for pages to load while watching a show. If my kids are using the WiFi on their phones Netflix won't load on the TV. I have called several times and all they tell me is that my service is running fine and they don't have the ability upgrade my service in this area yet. I live in Windsor Colorado and I can't get any other service here until I convince my landlord to let Comcast run a new line to the house.

Where is the zero star? CenturyLink continued billing me after I turned in their equipment and sent them an email back in 2013. Thankfully my bank stopped paying them knowing I had moved. So yesterday they sent me a large bill for 3 and a half years after my terminations of service. When I contacted them via Facebook their rep told me that they still had expenses sending the signal to my house and their policy is they only shut off the service with a phone call not an email. I sent them this... "CenturyLink's contention that even though I turned in your equipment and moved out of the US three plus years ago you still had expenses sending your signal to my house is laughable. Paying you for three years of service violates my policy of paying for service I never received. Thanks for understanding that a client's policy overrides CenturyLink's policy to not stop charging clients no matter what!"

I received a bill from CenturyLink but I never used their services. I inquired about their services over a year ago but immediately decided to stay with Comcast. They sent a bill to collections and I received a notice today. I have been on hold for hours and they are being so rude and no one is willing to help. NEVER even sure about their services. If I could give a lower star I would.

Was a new customer. Service connected on this past Thursday. Couldn't connect due to problem with phone jack. Service for tech to come out on Saturday between 9&1. On Friday I called to increase megabytes to 40. Was told a tech had to come out @ $60. I asked if the tech coming on Tuesday could take care of the phone jack problem. Was told no, a tech would still come out Saturday for the jacks. No one showed. Called was told the Saturday order was cancelled. I told them I was cancelling service immediately. Was given a disconnect order #. I told them to make sure the order for Tuesday is cancelled. I just got a call from the tech for the service today which was supposed to be cancelled. Poor communication between their employees. If I could recommend to everyone DO NOT EVER THINK OF USING CENTURYLINK.

CenturyLink quoted me a monthly price for a 2-year contract at $19.99. I signed up for this contract, but my monthly bill would vary wildly and always be higher than the quoted price. I was first told it was higher because I had not signed up for paperless billing (a condition which was not communicated in any way when I signed up). So I signed up for paperless billing. Still high ($52/mo). So I called back. They said it was because I had not signed up for automatic billing. So I signed up for automatic billing. Still the same price ($52/mo). I then spent about 5 hours with customer relations and they told me they had no record of the initial quoted price, and that I was out of luck. I even sent them my confirmation email that listed the price of $19.99 per month, and they refused to budge.

I received a promotion letter to get $10.00 off my bill, I called to take advantage of that promotion but I was offered a different one. $28.93+ tax to upgrade my internet from 1.5 MB to 7.5MB and I took it. The lady told me a tech would stop by my house to install the new high-speed internet on 01/30. The tech called me to let me know that the highest speed that I could get is 3MB and that I already had it! Not only they lied about the speed that I already have but also I can't get anything higher. I called customer service and the guy basically told me, "Well, it is what it is, oh and by the way your price is 28.93 but only for the first 2 months. The rest of the year is going to go up to 33.50." Lie after lie, zero customer service, they don't even deserve 1 star. This company does not care about its clients. BIG FRAUD.

I have had nothing but bad experiences with this company. When I started services with them, I specifically told this company that I did not want a contract. They ensured me that I was not in a contract. I told them I would be moving in less that 12 month, so it was imperative that I was not in a contract. They again, reassured me that I was not. When I attempted to cancel services, they told me during that time that I "was" indeed in a contract. This is terrible business behavior. I was lied to, and told that I was not in a contract, solely so this company could make a sale. Also, the service was terrible throughout my entire time with the company. My internet services were extremely slow and constantly disconnecting. At times, I would have to go to the local library to complete work because the internet service was so terrible. Overall, I give this company a 1 star rating.

On 01/27/2016 I had an appointment to set up a landline phone for my work at home. I was told to be home so I took off at 8-5 PM no one showed up or even called/emailed about not showing up. I reached out to the support on the CenturyLink website chat. A customer service rep named Tim assured me that they are coming and they allow a two hour window so before 7 pm the tech should be out. They are running behind in my area. Okay no big deal. I had an email confirmation of the date they are coming as well as multiple reps confirming this.

I just contacted CenturyLink to inquire about cancelling my service to 6 different business locations. I was on the phone for over 35 minutes and transferred 7 times. I told the agent that this was exactly why I wanted to cancel and go with an alternate communications source; I am totally dissatisfied with CL service and lack of customer focus. The agent then offered to be my business services representative to assist me with any problems. I said "too little too late; where were you 6-months ago when I spent hours on the phone with CL reps and it took 2-1/2 months to get phone service installed in a new location. Thanks but no thanks, I just want to cancel." The agent then told me it would cost me a penalty of nearly $1500 to cancel. I said "I am unhappy with the service, don't you guarantee satisfaction." She said that based on the term left in my contracts, that would be the charge.

I have had CenturyLink for almost 4 years. In May of 2016, after our promotion was over, we were offered a Prism TV bundle by a guy named Christian (I still have his email address). He told me that this bundle would make my bill around $55 a month, including tax. He also said he would not charge me for the Prism TV service fee. We were sent out the device and installed it ourselves. Needless to say when I received my first bill it was $180. When I called I was told that I was charged for two months of service and the Prism TV alone was $50. I explained the situation to the rep. He then told me that my bill will be $118 for this month and will go down to $55 the next month (something to do with rental fees which I was never told about). I decided to pay this amount in hopes it will all be resolved in the next month.

Subliminal seduction and associated exorbitant charges - Just under a year ago (February 2016), I responded to a CenturyLink ad offering a special internet deal for around $29.95. By comparison to what everyone else I considered offered, that seemed to be the best price. So, I opted to go CenturyLink. Altogether, for setup charges, equipment, and service, my first bill was $84.98. I figured that was pretty reasonable. But the bill after that really surprised me: $ 52.89 + $3.50 for a service expediting service. Total: $56.39! I got on that immediately!

I have been a Customer of CenturyLink for over 10 years. I repeatedly have problems with their Internet service. It seems to be the only service can get since I live in a rural area. I have called them countless times and their repairmen have been out here countless times. But bill keeps going up and the service remains the worst service. How can a company this big have such terrible service. Is there any hope at all to have better Internet service in the country?

I was sold service by a door to door sales rep. We spent a long time evaluating the service against my current service and it seemed better. Later I reviewed it again and called my current service to confirm our rates. Turns out CenturyLink was not better. I called to cancel our service within 3 days of the sale (legally provided timeframe for cancellation) and all 7 customer service reps I had to talk with were complete JERKS. Even the "supervisor"... which it is not, only and 'escalation department' of other jerks. Never ever doing business with them. Ever. And I will tell EVERYONE I can to avoid them.

Services inexplicably dropped wife's business connections. She has been on with customer service for over four hours, spoken to five reps with no resolution. Furthermore, they fail to claim any responsibility for the fiasco. Do not use this company.

I read a lot of bad customer reviews about this company as well as every other Internet company. People are more likely to say bad things than good things... But anyways I've had some problems with Centurylink's billing. The modem and tech install was supposed to be free with the bonded upgrade but Ig the agent didn't waive the NRCS. When I noticed the charges on the bill I called and they issued the credit. Two bills later sure enough I had an adjustment credit of $159.99. Honestly this company has gotten a lot better. I have nothing bad to say.

I would leave 0 stars if I could! The left hand has no idea what the right hand's doing! Our problems started in October 2016. The September 2016 bill was paid on time and in full. We received the October bill, and I just noted the due date. Then we received a disconnect notice, which we threw away knowing the previous bill had been paid in full and on time. On October 31, 2016, our internet service was disconnected(1). I looked at my October bill. It showed a total amount due, new charges, and paid account in full in September. But, the numbers did not add up, and I immediately called customer service at about 2pm CST.

Called the CenturyLink customer service line to order the bundle price of internet and TV of $64.95 is not true. DirecTV will not honor the bundle price and when set up CenturyLink set it on the computer not bundled and will not go back and fix it. They told me to take it up with DirecTV; after spending 2 hours and transferred 4 time they told me that CenturyLink would have to fix it. CenturyLink said they didn't do it and DirecTV would have to change it. After 4 hours on the phone no one would honor the bundle advertised price of $64.95. They both said they could not help me. Poor customer service, transferred many time, lied to the customer several times, changed their explanation, blamed the other company, etc. No one will honor what is being advertised. I can't even give them a one star rating.

Never in my life have I experience service like this. From the reps not knowing what they are doing or talking about, me thinking I have self install and it never was corrected in system from tech install to self install, to them constantly rescheduling and not showing up, to them telling me my order was too far along to change to self install. They will waive tech fee but the damn tech failed 5 times to show up. From a rep now telling me I can get self install and it will be here next day, mind you they told me before that wasn't possible cause the order was too far along. Now tech won't be here till 26 but I place order on 13, now it supposedly is change to self install overnight. We will see if I get it tomorrow.

This company has done nothing but go downhill for years. Their internet speed stinks and is not what is advertised. They will over charge you for any little thing they can think of. Then when you try to call in to get resolution they put you through an endless barrage of automated crap that eventually ends with a rude representative that offers no help in resolving your concerns.

I signed up for small business account in September 2016 and as of January 2017 still do not have service but do have an $800 bill. The telephone based help desk is an endless circle of automated data entry that does not even recognize phone number input. The "specialists" are generally unhelpful and I was transferred 8 times and still received no help. With technology today, it is amazing to me that a technology company does not have the ability to keep track of caller information as the call is transferred. Eight transfers and I had to give my account number, phone number and address every single time. As of today, no services, no likelihood of getting service any time soon, but an ever-growing bill. On the phone over an hour today. Why do they make it so difficult to speak with a person and why do the people have so little ability to help? I will never do business with this company again.

CenturyLink internet is almost like going back to a dial up modem. It isn't lightning fast and more importantly is that it is difficult to manage. I have to wait for it to set up and then when it is ready for work I have the difficulty of all the blogs that they have on their web browser. Not a reliable nor is it a up to date internet service provider.

Worst internet speed. Never dependable. I have had CenturyLink unfortunately now for three years and has been the most miserable of my life. Continues to send tech whom does absolutely nothing. The bill is supposed to be 34.95 actually runs 108.00. Customer service is no help. States outage or coverage has too many customers for their towers... bull crap all the time. Build more towers..,. They lie, cheat and steal your money every month. If I could switch I would. However they are the only providers available in my area. WORST BUSINESS EVER. Would give no stars if I could. I would love to sue for false information. They say you get 20mpbs. You get 3 to 5 if you're lucky.

CenturyLink illegally a package to my account without my authorization. I have never needed a package and this has been standard for over thirty years. As a result of the illegal transaction they requested a payment in the amount of $403.09. They continued with unwanted package for one year. The company was contacted but I have not received a reply to date. Due to the requested amount due the phone service was disconnected although as a senior citizen in my eighties that has critical medical issues and not employed with a fixed income when could care less.

I was a customer of CenturyLink for 4 years. When I first signed up I agreed to a two year contract. Nothing unusual, what they don't tell you is after the two years they automatically renewed my contract without my knowledge. When I called to complain about that they argued with me and were downright rude. I asked to speak with a manager or supervisor and was told there was no one else I could speak with. There was nothing anyone could do. So in July I lost my job and fell behind on my bill. They shut my service off, and then proceeded to charge me but not only that they also charged me a 200$ early cancellation fee because I couldn't pay the bill! Obviously I couldn't pay and that's what got me into the situation of not paying so what does CenturyLink do charge me more!!!

RUDE customer service. I was told that's not their problem. My father I care for I'm speaking on his behalf. He is a customer with the account. The sale gal pitched me a fake price for the internet, Prism tv, phone package. Father was later billed over $500.00 plus for the service I was given a price at sign up of 69.99 a month. My father I care for I'm speaking on his behalf. This is his account. He's retired and on a fixed income and with fall risk emergency alert phone system set up. They never informed me of the change of the house phone going to a plug in from the electricity from his house. So now if the power goes out and dad falls the emergency response system button dad press is not going to alert 911 to come help dad. This is BAD. They ended up giving me a big battery back up that's big and ugly to look at. Now if the power goes out it will still only lasts about a day or two. Not helpful for the medical needs of dad's life.

I called to ask about reliable internet service. They told me their highest speed for me is 1.5 mb. The rep asked me who my current provider is. I told him Comcast and he immediately hung up on me. I will never ever use CenturyLink for any service. They are just bad and really rude!

Some company from India called CenturyLink and changed my plan on my behalf. I had no idea that CenturyLink will allow a foreign 3rd party call them and change your phone/internet plan without my authorization. They decided to charge me fee for a new service for that company who called them, a service that I have never requested plus cancellation fee with them. My bill went from $120 to $730. I stopped auto payment because I lost trust in them and they still charged me 2 weeks later after they told me that they fixed it and that my account is under freeze so no one can change it on my behalf. What a joke?

If I could give it zero stars I would. Absolute crap. They lie and cheat. We've been waiting for four days for Internet and it's still not here. Absolute joke. They need a lawsuit to hit them and as soon as I can, I'll be reaching out to do so. Absolute fraud.

Internet died at noon on Monday. Called for repair. I was given a window of 8am to 5pm Tuesday for tech to arrive. He never showed. Then they gave me a 8am to noon window for Wednesday, but tech never showed. They have now updated the repair to 10pm to 11pm today. So far, I have spent over 5 hours on the phone and live chat and 18 hours off work waiting for tech. Have had to use all my cell phone data to get emails, communicate the CL and get other basics done. Our (internet) alarm system is in op and I have lost a lot of money and time. I'm sure they will send me a full bill for services I do not have this week. Who knows when they will show up.

I returned a modem to CenturyLink in December of 2014, thought I was finished with CenturyLink, and when reviewing my almost perfect credit report it shows a collection status from CenturyLink. After contacting CenturyLink and speaking to them, they said that the modem was never returned. I was told that if I returned item that they would show it. I was also told that if I couldn't give them a tracking number I would be responsible for the charge. I did not get one phone call, or did I get a collection letter. I have had the same phone number for 20 years. Well needless to say I found the tracking number, which proves that I did return the item. I have talked to several people who have absolutely no idea what they are doing.

I have so many complaints about this company I don't even know where to start. I pay for a 20 Mbps service, I can't stream videos, pages won't load. When I run their internet speed test they show 27 Mbps, but when I use the google internet speed test it show 3 Mbps. I contacted them about all this issue but they want me to pay for a technician to come to check my wiring.

Centurylink has the worst customer service! I was on a call today for 10 mins and they hadn't even pulled up our account yet. Then I was placed on hold and waited for another 10 mins. 20 mins and no account info had been verified. What a joke. Then I called back and the next person was more helpful but suddenly she was gone. I waited and kept saying hello but nothing. Nor did she ever say she was putting me on hold. What a waste of time and it problem didn't even get fixed.

I use Gmail, so my email is already scanned, so I turn off the Norton email scan to avoid overhead. When I turn off the unnecessary scan in Norton it puts up a big red flag saying my system is not protected. I want Norton to bring back an ignore setting for this condition like they had in earlier versions. As it stands now I can't tell if something else has gone wrong with my protection without extensive checking.

In October a friend of mine referred me to CenturyLink, I spoke to a very nice lady who set me up for internet installation. The technician did not look like he knew what he was doing, it was taking too long, he kept going out, staying for a long time an hour to 45 mins then he would come back and start all over again. When he said he was done, I asked him how? He never switched out old internet to CenturyLink, he never asked me to change the passwords, he never tested to see if everything was in order. I told him I will not sign anything because to me nothing was done. He said "It's wireless it will start working soon. If it doesn't call me." That was it. We called him but he never replied. I emailed CenturyLink only to get a reply from the machine.

I live in a small town in Texas where CenturyLink is the only company for phone and internet. I have had to use this company for 10 years this Spring. 3 years ago I started having continuing problems with this company. It started with my internet constantly going out or not allowing me to upload assignments for my master's degree coursework. Turns out that at some point the company downgraded my internet without my knowledge, yet I had continued to pay the higher price for internet service I wasn't receiving. I have never been refunded this money! Then, my internet started going out every weekend like clockwork. Friday night 10:00 pm internet and phone go down and doesn't work until Monday midday. Never an explanation or refund until 6 months later when I reported it to the FCC.

There has been no bad weather, accident, etc. in our area and yet on the morning of January 2, 2017 we lost our phone and internet service. At 9:30 a.m. my husband used our limited minutes emergency cell phone to report the outage. He called daily. Twice he was told our work order had been canceled and once that it had expired. Several days he was told that they would expedite our repair. Three times there was a repairman across the street and four times a bucket truck was there, but each said we were not the customer that they were servicing.

I am a new customer at CenturyLink. Initiated my service in Dec 16. Service was started on Jan 4th - 17. I agreed to a monthly charge of 44.95 USD. My first bill came today. 84.61 USD. When you call to question your bill, a barely English speaking "individual" will tell that you must have misunderstood the sales representative that you talked to (with other words: "you are stupid"). Avoid these people at any cost. They are fraudulent gangsters.

June 2nd, 2016: I was told that if I wanted to pay online, I had to pay more (~$4) to use Western Union's "Speed Pay" through CL's website and that I had to use a credit card (not my bank account). Otherwise, I needed to mail-in a check, so I started using my bank's free bill pay feature (they write the checks and mail them in).

I had CenturyLink for one year and never really had any problems, but when I went to "renew" my service that's when everything went downhill. My bill went from $99 a month to $125 so I called and the customer service department to inquire why my bill went up when I was told it would remain at $99. The rep Katie was so rude and was clueless about my service. I asked to a supervisor who was even more rude and told me to calm down, it was too early for her to deal with pissed off customers. She said she would give me a $75 credit to get my bill down, but little did I know, they just added that $75 to my next bill. Again, I called back and asked why my bill was so high. I was then told that no one ever gave me "discounts" when I renewed my service so the rep put in all my "discounts" and told me my bill would be $89 a month.

I have been dealing with CenturyLink for only 3 months but I have hated it from day 1. When I got my internet set up it took a long time for them to arrive. There was not personal interaction whatsoever. I tried to buy the modem. I literally called 2 times saying "I want to throw money at you" and they still didn't want it. So now I am just doing their stupid "lease" system. It's essentially a scandal to get you to pay quadruple the amount over your time with the company for a device that only cost 75-100 dollars anyways. It's totally stealing in my opinion. They offer deals then they don't tell you how much you will actually pay.

For me these bluff bills have been the only problem. I never respond in any way, just delete. The latest one is that the company have branched out A pay (Paying any monthly installment). Just asking about it on any website alerts then even if that site is the one you do business with and is a secure one with a padlock.

Pull up a seat, grab yourself a treat, and get ready for this story. December 27th, 2015. We're getting settled in to our new home that we just moved into during the holidays. I'm now at the point where it is time to get internet and TV service called in. The initial process seemed to have gone well enough. I was a little disappointed that they couldn't schedule someone to come down until the 5th of the new year, but that's just how things go sometimes. I was informed that the TV installation would come on that date and the equipment for the internet would come in through the mail by that day too. Sounded a little unorthodox, but okay. Maybe all I needed to do was plug the stuff in and that's about it.

I don't know which Denver metro location you deal with when you call the CenturyLink 1-800 number you see on your bill, but I was just told that they couldn't help me fix my problem because they had already been on the phone with me for 15 minutes, and they needed to help someone else because that's their policy. I called at 11am, spent 2.5 hours on the phone between tech and billing because in addition to a persisting, unresolved billing issue, my Internet doesn't work past 4:30pm daily. I have wasted 3 hours of my day, and not one of my issues has been resolved.

From the day we moved into our new home we have heard nothing but horror stories about Centurylink. On day one of moving I requested new Internet service to be installed. That didn't happen until a week later because somehow the customer service rep didn't schedule the appointment. We have been here for a year and have paid for 10 mgs and have only received at the most 2.5. After back and forth with tech support and customer service we set up for a tech to come out. We just had our second no show no call. I have never dealt with a company that not only can't provide service but doesn't even try to fix it. They are our only option for providers and I run a business. How do they stay in business?

My day started off with calling CenturyLink on my existing account. After being transferred to the "correct department" four times and 45 minutes of my day wasted, I was told they couldn't help me. I was simply asking to change my direct deposit withdraw date by 2 days. I called a couple months ago asking this and they said it was done. It was not and on this call they told me "it is impossible to change your date" and they would keep auto debiting my acct on the 30th when I get paid on the 1st. I have never come into contact with any company who cannot change your withdraw date. My only other option is to remove direct deposit and lose my discounts.

Received my bill on Jan. 9th, which stated it was printed on Dec. 24th. The due date is Jan. 13th. That's only 4 days to get it mailed and credited properly without incurring late fees, which is nearly impossible! This has happened on several occasions but enough is enough. It's time for an investigation into CenturyLink's billing practices! If anyone else is having the same problem, contact your state utilities commission like I am getting ready to do and start raising hell. This is obvious fraud for the purpose of extracting more money from consumers.

It has taken over 6 months to straighten out overcharges on my bill. I had to make two stop payments for incorrect removal of funds from my bank account and even when it was their mistake they charged me a $25.00 fee! I have a stack of papers with confirmation numbers showing I've spoken with them over 15 times and each time a different representative has a different take on what's happening. They even blamed UPS for "not sending the delivery code for the modem" I returned and they continued to charge me even though it wasn't on the bill as such (no one could figure out the extra 10.00 on bill). Except to say it was a "loyalty customer charge"... really?? Do not use this company - they are the worst!!!

CenturyLink has worked hard to earn the worst ISP. I made the mistake of subscribing to one of their deals and was appalled by the slow and repeated interruption of the service. I requested a service cancellation and have been trying for days to get a refund for the service that I terminated with no avail. I'm constantly met with rude customer service representatives who basically say that's the way it is. Billing has been a nightmare. Right now I'm chatting with a customer service representative who does not know why I'm being charged for a service I'm not using. I canceled my service and returned the modem. CenturyLink acknowledges that I did both and still want to charge me for a service I'm not using. They acknowledge that the bill should be adjusted. Instead of doing so, they are transferring me from one representative to another. I've spent hours being transferred between several representatives, and still at square one. Never again.

I was never told that I had to pay for the router that CenturyLink was installing in my home. I was only told that there would be an installation fee. The day the tech came out to install it he told me he would waive the fee. When I got my bill there was a $100.99 charge on it. When I called to see what the charge was it was for the router. The only option that the guy (who could barely speak English and did not seem to know anything) could give me was to send the router back to them.

For 5 months I've Been trying to resolve this situation to get my bill down. They offered 27.99 for new customers. I was currently at about 70.00 a month. So I called them since I was a 8 year customer I felt that they should work with me to see if they could help lower my bill or I was going to switch to a local internet provider that offered a higher speed for 32.00 a month. They sent me to the loyalty department since they claimed they couldnt do anything to lower my bill, so I was about to cancel my service with them. The loyalty dept. rep said they could keep me on for 35.00 a month.

Moved service from one house to another. CenturyLink raised my bill and placed me on another one year contract claiming new service even though the account number stayed the same. I did not have service for a two week period connected to any residence. CenturyLink billed me for an entire month plus the month plus the first month of the "so-called" new contract. Changing addresses raised my internet service from $55.00 to $75.00 and a new contract for the same services. When I attempted to speak with a CenturyLink agent to discuss my bill, I was hung up on by several agents including management. In order, to disconnect service bill move be current. Which means you would have to pay for the highway robbery charges they take upon themselves to add to your bill. CenturyLink does not screen their calls. Agent are allowed to hang up on and be deceiving to us customers. HORRIBLE SERVICE CENTURYLINK.

I receive my first bill for my internet use, then I receive a bill for my Prism use, then they, CenturyLink, combines them about a week later. I pay my bill. Not so fast!! I let a few days go by and wella!!!! I'm charged again for something I did not order or even know about. This has been happening for 11 months. I call customer service and hear the same line every time - "Sir our system is changing please be patient as we work this out." For years they have been "switching the billing from Qwest to CenturyLink."

Keep getting wrong high bills for services I don’t have. Make a catastrophic mistake of asking Century Link to add internet and VOIP to my landline. From the minutes after installation numerous problems started, adversely affecting my internet system, loss of phone etc. Within 20min of installation, disconnected everything to resort to my basic land line. After several hrs of being on the phone, with staff that appear to have the expertise of only reading templates, and 10s and 10s of phone call, after cancelling their services, I still get notice of late payment. Customers... Do yourself a favor and stay away from this company. If I would have read some of the reviews, I would have never tried to get anything from this company.

I have been managing businesses for many years now. How is CenturyLink still bringing in cash? This is easily the worst customer service I've experienced over the duration of 7 months using them. For another 30 days until Charter gets setup in my building CenturyLink is the only option for Internet and Phone for my business in the building we operate from. EVERY communication with them has been insulting and bizarre. I was told if I dont like it I can leave by an annoyed rep when I called for the 3rd time to setup automatic payments which evidently didnt work the first 2 times I set it up.

I am a college student and a full-time worker who lives on his own and putting myself through school. I moved into my apartment in August of 2015 and because I'm in school, I needed affordable, but reliable internet service. I came across a flyer in my mailbox for basic internet/cable for 70$ a month for 12 months. So in October of 2015 I decided to give it a try, and from there the nightmare started (the nicest way I can put it). The person who set up my account over the phone from across the country messed everything up from the start. Then the technician never showed up the day he was scheduled.

In late Nov of 2016 a young lady knocked on our door and said that CenturyLink had just installed cable on our street and was offering a 30 days trial on cable TV. If we didn't like it we could cancel free of charge in 30 days. The door to door salesperson would not put the price in writing. In subsequent follow ups to confirm the charges we were given a different price each time, always more than the last. They always say, "I don't know who you spoke to the last time, but..." Once installed, the reception was so horrible (pixelated and frozen screen at least 15 times per hour) that we canceled immediately. On our bill we were charged $240 as a cancellation penalty. It took three representatives and more than an hour on the phone to get the charge removed.

We have CenturyLink phone and internet service. Sadly it is our only option. The service does not work. The repair people will not show up. We can not get any response from their Customer Service Dept. If you call them you get Beebalabobala in Bangladesh. The only thing that comes in as it should is the bill. If you have any other options DO NOT USE CENTURYLINK.

I have been trying to apply for a new account with your company. Yesterday (1/3/17), I had the pleasure of speaking to a phone representative of yours in installing internet service to my home. But unfortunately I was disconnected from the representative during the transaction. I received an alert that my credit history was checked by your company before we were disconnected.

CenturyLink Customer service fails to tell you about all the HIDDEN COST of their $24.95 Internet promotion. If you sign up for this special promotion you will really be bill in excess of $80.00 for your first billing and then the promotion will turn into about a $50.00 monthly charge depending if you purchase the modem. Upon contacting their very "curt" Customer Service about the additional charges they very bluntly explain "that is what your billing will be for the next two years."

I sent an inquiry by mail and instead of getting an answer someone took the time to write me a letter and tell me to look on the website which I would have done if I was able to find an answer which I could no thanks to horrible website. FCC should close down this company.

I signed up with CenturyLink in the fall of 2015 and was promised 5 years at the rate of $62.00 (plus change) per month. Installation went smoothly. Good customer service when I had a problem. Everything changed one year later when a bill for $85.47 arrived. They didn't care what I was promised. The 5-year rate was obviously a scam to hook those of us who hate arguments with cable/ISP companies. You can see the difference in customer service below: Originally on 10/17/15 - first month's bill: Our recurring monthly cost will be $62.00 plus change. She will note on my account that this rate is good for 5 years, but she could not log it in due to billing codes being different. If it expires next year, I can call and tell them to look in the notes to verify they should renew the monthly rate at $62.00 plus change.

I have a 24 month term commitment for internet. I recently moved and when I got my first bill, I realized they are charging me $10 extra. I spoke to a customer representative named Helen and she wasn't able to find why my bill was $10 more. When I said "Why can't you explain this?", she raised her voice (yes, literally) and said the same thing over and over again "I can get you to retainer department". I said "Yes, please do so." but she hung up on me.

I like to pay bills with money order, etc., CenturyLink 2016 did not get a bill to me 2 times and I always send it registered, they lost it after they signed for it. I have talked with other people in my area that pay the old way and they have the same problems with them, funny, funny!! P.S. Stop identity theft. Pay cash.

It has been three weeks and CenturyLink still fail to send out anyone that can actually fix my issue! I keep getting the runaround about when someone will come. When someone decides to show they're not qualified so the issue is prolonged once again and my family is still without internet or TV. I was told a field manager would contact last week. Still waiting on that call. This is the absolutely worse company to have service through. I wouldn't recommend them to my worst enemy.

Comcast recently ran fiber optic around my neighborhood, so I thought I'd try switching to their service for enhanced internet speed. I started by telephoning and speaking to someone who acted like she was 12 while we struggled through spelling the simplest words and lots of repetition. We finally finished about an hour later, when she offered me my account number. I requested that she email it to me. On the next day, someone from the company phoned me to ask me to participate in a required computerized telephone questionnaire. I could barely understand a word she said, but I agreed to wait five minutes on hold for it to begin.

It seemed like I was talking to a robot, who could not answer a simple question about CenturyLink physical locations around me. The representative said that he could not identify me and would suggest calling customer service again! What?! I was talking to a customer service representative! Why do I need to be identified as a customer? All his answers were - "call us again later, call us again later, call us again later..." My actual reason for calling was to disconnect my service, which I have not even used. I was within the time range to get my money back, if not satisfied with their service or a change of mind.

This company has a pattern of lies. They lie lie lie. They will charge more for services than what they promised. They will add unauthorized devices and worst customer service of all. Never do business. You will regret IT.

I had the worst experience with this company! First I was promised my bill will be 29.99 and I paid every month 53.00. The internet fell down after couple month. I called so many times stating for hours in phone, they didn't fix it, they send another model, didn't work. They never solve your problem. They charged me for the service I didn't had and after I disconnected the service after they sent two guys to check what's going on and they told me CenturyLink can't give me Internet service and I have to chose another company and there isn't any signal around my home because the area where I live. They were so mean. Told me to pay termination fee even they couldn't give me internet service. I had to stay with them no matter what. There is anyone to explain me that because you don't pay for service that you don't get.

In spite of having service with CenturyLink SINCE 1977, my mother-in-law was still held responsible for a $200 bill for "service" incurred AFTER SHE PASSED AWAY. So much for customer loyalty, and even human decency. The estate hasn't even been settled yet and funds came from her daughter (a single mother and teacher's personal account). Despicable. Honestly, it's inconceivable to me to be charged for service after one's death when the service is "virtual" in the first place. It's not like someone mowing the lawn or providing labor - would have only taken a reasonable customer service rep and copy of death certificate, but CenturyLink refused. Unbelievable.

CenturyLink installed an Internet connection at my home. When I originally ordered the service, they told me that I needed their router because the customer handoff was fiber. It turns out that it was actually copper, so I could use my old router. The technician told me that he would send the router back to CenturyLink, and the $99 modem fee would be removed from my bill; unfortunately, this never happened.

Unbelievable, horrible, service. Had CenturyLink for 12 months due to a locked in contract. The internet constantly cut out for intermittent spells (sometimes 5 minutes sometimes over an hour) every day. Streaming TV was painful, but couldn't even stream music or send simple e-mails at times. They had service people out several times in the 12 months... Cannot believe how much time I wasted on them trying to get it to work properly. Finally, contract is over and I cancel.

Centurylink charges me $120 a month for just DSL service. No television, no home phone, nothing. This is a ridiculously high price, especially in light of the lousy service dropping off every 30 minutes or so. I tried to change internet providers but I have none available in my area. CenturyLink has a complete monopoly on my area and they are taking as much advantage of that as they can.

My 85 year old mom has been billed incorrectly for premium channels and we cannot get issued resolved because we are dealing with CenturyLink (billing company) and Directv. After 4 months the issue is unresolved with both companies blaming the other. Do not ever agree to combine services from 2 companies. CenturyLink has the worst customer service with rude representatives.

I wanted my landline removed and keep the internet service. They ended up cancelling all services giving the phone/internet port to someone else. Contacted them by phone to resolve the issue, they said there were no ports left to give out and didn't know when one would be available. Upon talking to the CSR she told me that we were being overcharged for the last 8 years for a modem that hasn't been in use for the last 96 months. She refunded three months of overcharges and informed me that was as far back as she could go. After 5 phone calls and lasting hours on end no one knew anything and kept the transfer game going. All in we were left with nothing. Mad I have to rate them with a star wouldn't give them anything.

I have been a customer since 2014, but I have suffered from the worst with this company. I finally canceled the cable TV service, because every month they raise my bill, they give me an offer of three months and next month they raise my bill. But the worst, when I canceled the cable they got upset and made a mess. They created me two accounts, they put the phone in one and the internet was left on the first count. They call me that they will install it on December 23, 2016, and they did not connect it.

CenturyLink service representatives are rude and will never do business with this company again. I cancelled my service and have been trying endlessly to contact them regarding the last bill where they are trying to overcharge me once again. They have ignored my emails to their escalation department and whenever I call and manage to get a live person they just keep me on hold forever and pass me from one person to the other. I have not resolve my bill as they are ignoring me. Do not do business with this company.

I have many complaints against CenturyLink. First their customer service is atrocious. I was on hold 20 minutes. When I did connect I could not understand a word he said. My main complaint is with billing. I called exactly one year to renew my internet service. I was up to date on my payments. I was quoted a total of $28.94/ month for an upgrade from 20 to 40 and free installation and free modem. My bill is/was $81.61. I called customer service and his response over and over was "You should feel lucky you're not paying what other people are paying." He offered no solution. I had also tried to contact customer service online. I waited 15 minutes and had to leave. The installation was a nightmare too. I waited four hours for the technician to show up. He could not find an existing telephone line for hook up so he had to drill holes in my house. He took three hours to install. That's a whole day of work I had to take off.

Over a period of approximately a year, every time it rained in Tucson, my phone service would go out. Two or three hours after the rain subsided the service would resume. I never reported it until the last month when we have gotten more rain than usual. The 1st time I called & explained the situation, I was told that it would be 2 or 3 days before a serviceman could get out here, I explained to them that by 2 or three days, the problem would no longer exist & someone needs to come out while it is raining. They told me that they would try to get a serviceman out sooner. I waited a few hours & service was resumed. They never called so I called them, they informed me that they fixed the problem.

Needed to move my account to my new house. I called and was told that could be done within a couple of days. Technicians came out and said a line had to be run to the house and this couldn't be done for 9 days. I called and found that Brighthouse could run the line and have my internet up and running in 2 days. So, I went with Brighthouse and waited for Century Link to call with an appointment. They never called. A technician showed up even though no appointment had been set. I told the technician I was canceling the service and asked if I should call Century Link, they said no, they would turn it in.

Last week, after all troubleshooting, my internet service was slower than dial up. The rep had me run a speed test. Running about 15% of the speed I am paying for. Service 4-5 days out. Got the call confirming service Tuesday, stayed home waiting, stayed home Weds. Called and confirmed they would come Weds. Nope. Stay home from work for day 3, at what cost to me. I can't do any internet shopping the week before Christmas, I can't work remotely, I can't go to work. If I go to work, I have to go another week without internet. Absolutely abysmal service.

I don't understand why CenturyLink is still in business. So many are unsatisfied with the service yet here they are years later continuing to make the lives of their customers miserable. I had CenturyLink 10, maybe 15 years ago, it was Quest then, and the service was good. Customer service was good, internet good. When it switched over to CenturyLink I continued to use the service, and it went downhill from there right into the crapper.