CenturyLink Reviews

I called CenturyLink Customer service on 8-15-17 to disconnect services and spoke to "Rose." She stated it could not be completed for three days and I would receive a final bill in 10 days. Today 8-26-17 I receive an order confirmation for internet listed under a different telephone number!!! I did NOT order internet to be continued. I believe this is a scam to continue to receive revenue. Of course this is Saturday and no one is available to speak to me - how convenient for them!! I will be filing a complaint with the Consumer Protection Agency asap! Will NEVER deal with CenturyLink again!!!

We have been a loyal customer for years. Has anyone noticed they are billing out a month ahead of time? If you're 11 days late they will not work with you anymore to keep service on and want two months payment. My internet speed is horrible. Went with Cox today. Done with this horrible company.

If there is anyone filing a lawsuit for bait and switch or deceptive practices against this company, count me in! I was setup for automatic billing for 4 months, with the rate of $36.99 per month for JUST internet, nothing high-end or fancy. Yesterday my internet was disrupted so I made SEVEN PHONE CALLS IN 5 HOURS to solve the problem. I was informed my bill was $358!!! I was originally told that I could pay for the modem outright or it would be $10/month for 12 months. Liars. After being disconnected several times, I got a fellow who informed me that the ONLY PLAN they have for internet is $55/month, RENTING FOREVER the modem at $10/per month, and I should feel amazingly happy and satisfied at MY LIFE LONG DEAL. Liars. Liars. Liars.

I have been a CenturyLink customer for 10 years. My bill recently increased from $31.49/mo. to $58.99 in June. I knew that this would occur since a promotion was expiring. I called CenturyLink and ended up talking to a 2nd tier representative. The representative said he would change my rate to approx. $27/month. I was very happy as I was hoping for something under $35/mo. After a couple of months of being charged $58.99/mo. I called and was informed that there was no way to receive a lower rate unless I bundled services and/or signed up for auto payment. At no point did they review the previous conversation and attempt to mitigate their mistake. I've lost confidence/trust in CenturyLink, not for their DSL service, but for at best mistakes they won't resolve or worse, misleading and dishonest business practices.

On August 10, 2017, I ordered Telephone service from Centurylink via telephone using their 877 telephone number, the Centurylink representative promised to have the telephone connected on Monday August 14, 2017 by 5 PM. On Monday August 14, 2017, at approximately 2:30 PM I was contacted by Centurylink's dispatch telling me that they would not be able to hook my line up and I would have to wait till August 22, 2017, 8 days later. I told them that was unacceptable. The dispatcher told me to call customer service. I called customer service who forwarded me to the Resolution Department. The Resolution Department told me that I had to wait till August 22, 2017. I asked to talk to their boss. They said there was no one above them. I then called HQ Centurylink who connected me to their dispute department who told me they would try and get a contractor to do the service and they would be in contact with me. No one contacted me.

I reviewed my first bill and found out - billing error. I got charged for lease of modem. Door to door Sale rep wrote down on a contract of a free modem. Now I am billed for leasing of $10/month. 2nd issue - supposedly to be 40 MB, turn now to be 20 MB. I called CenturyLink to resolve these issues. Customer service told me that there is no evidence in my account that I get a free modem. There is two options- buy it or lease it. I asked to talk to manager then wait for another 15 min to talk to Manager Angela who told me the same thing and nothing she can do about it. She told me that she forwarded to different departments. I wait for another 15 min for next customer service and hopefully someone will able to resolve issues.

Please be sure you pay every dime of your bill - if you don't get a bill then go online or call! I did not receive a June bill (with a due date of July 9) so I went off the previous months amount that I paid. Apparently I was .52 short (yes, 52 cent) - they charged me $16.00 for that "past due" balance of .52. I called and the guy ever so seriously said "yes mam. Any balance carried over gets a late charge - no matter the amount." Oh, but because I was never late before he oh so graciously credited my account for $16.00. But seriously CenturyLink - $16 charge for .52!?!?!

I had called in before the 14th to make payment and make a change to our internet service, and I got transferred to billing. I told the person I would be making payment soon, but the lady had a nasty attitude. I do admit I gave her attitude back and just simply asked when our contract date was up, so once I hung up the phone, I did payment online for full amount, and then she disconnected our services.

Due to my rural location, and being a lead columnist for our local newspaper which mandated my working from home using the internet for research, and emailing columns by deadline CenturyLink (the scam artists formerly known as Qwest) I became a "Qwest Customer," aka CenturyLink Hostage. I have been a loyal customer for 17 years, dealing with ALL of the same problems in the other reviews along with the same worse-than-useless customer service being mention in the above 4000+ complaints. In my particular circumstances the continual problems, never-ending billing "mistakes," and corporate THEFT (think about it...) 40 million customers with a ten dollar promotional credit falsely "expiring" = FOUR HUNDRED MILLION DOLLARS a month, or SIX BILLION, FOUR HUNDRED MILLION DOLLARS IN "STOLEN" MONEY PER YEAR!!!

My daughter wanted to establish credit in her name, she is hearing impaired and does not speak. She and my husband went through the process to set up internet services through Century Link. Since she is hearing impaired, they did notate the account that they needed to talk to her through an interpreter. However, this does not work when they disconnect the internet. My husband tried to explain this to the man on the phone, who would not talk to him. The reason we called was due to an error in billing. We received a bill from Century Link for $325.39. Since we only have internet service with Century Link, you can imagine our surprise. We called and spoke to a young man name Malcolm. He said, “Yes you have internet and phone services.” AH HA, NO!!! We do not have phone services through Century Link. My husband told him that we only have internet and no phone services.

My family was getting ready to move to our new home when our internet provider informed us that they do not service the area. The only other option was CenturyLink. I called them on July 26th to ask about services. The sales representative informed me that it looks like 1.5 megs available in our location but told me that it could be faster, but he wasn't sure. He promised that a technician would let us know if we could get faster than the 1.5 so we would have the chance to back out if they weren't. He explained how the technician would arrive prior to DirecTV to get internet up and going before we were locked into a contract with DirecTV. He said that CenturyLink would come on 7/31/17. This first call took over 60 minutes.

My review is short, responsible, and to the point. Where I live there is no other wifi services available besides CenturyLink. CenturyLink runs a monopoly where I live. They sell 10 MBPS, but when you do a speed test at the pole, you are lucky to get a speed of 3MBPS. I have made it a part time project in the evenings calling and texting CenturyLink to ask if they ever plan to do something about the ridiculously slow, wifi. Wouldn't it be a misrepresentation to advertise "high-speed internet" and then provide a service similar to the old dial up?

CenturyLink has to be the worst customer service that I have ever experienced. It started with them sending the modem to our new home. However, the technician that came out to our house did not activate our internet service. I spent over 2 hours on the phone trying to get this resolved being transferred around to 15 different people before it was finally resolved. The agreement that I had with CenturyLink upon activation was 1 year of the highest speed internet and DirecTV's best package for $99.99 for the first year. This included getting HBO, Starz, Cinemax, and ShowTime for free for the 1st 3 months, and free NFL Sunday Ticket. I received my 2nd monthly bill from CenturyLink and it was for $240. I was being charged an additional $54/month for the Premium Movie Channels along with additional packages that were supposed to be discounted, as well as being charged for NFL Sunday Ticket.

On Dec 15, 2015 I ordered CenturyLink High-Speed Internet 3 Mbps (**) for $34.95 with auto pay with a 2 yr locked price. Within a few months my monthly bill started to change. I have to keep calling them to see what's going on. They never was able to fix original problem. Instead they keep giving me new contracts each time I call. A year and a half later I'm finally fed up with their service and decide to have nothing to do with them and got hit with a termination fee. What should be a simple 2 yr contract turned into a nightmare. If you want your sanity do not deal with Centurylink. Their internet service is slow and their customer service will not give you what you have been promised. They will promise you one thing on the phone and put a totally different thing on their system.

We've been a CenturyLink customer for about 15 years and approx. 3 years ago we subscribed to their internet service and leased their modem (router) paying $9.99 per month for this cheap piece of junk. We struggled since day one with the distance in our home that this modem provided but tolerated it somehow. Recently the issue of decent wireless distance became worse. I called them this morning to see if there was something better in a router that they could provide or if the one they provided might be malfunctioning. They told me mine was old and obsolete but still should work and then the stupidity began... They wanted to know how big our home was (it's 3 bedroom), how thick the walls are (can you believe that) and more dumb-ass questions. 35 minutes later they offered to send me a router that might work but they needed to bill me $14.95 to ship it std. UPS shipping.

I have called 3 times to have a new modem sent to my house, every time I have had to hang up because I am on hold for more than 15 min. This last time I was on hold for 45 min. I hung up at that point. I can understand kept on hold by accident once but when you're on hold each time for longer periods of time. Something is desperately wrong with the company. How is this good customer service. How can they keep their customers, if they keep this up, in a few years, they will be going under.

They sent me my monthly statement which is for the next month services, but canceled my internet when the contract was up without advising me. So I was without internet for almost a week wondering when it was going to come back on. Their wait time for phoning is lengthy and they advise you to contact them online. How am I supposed to do that when I have no internet? They are quite shady by what and how they charge.

I was looking for a fast internet and the representative say I can get 50 and make me a contract of 2 year base on that speed. When I begin calling them because internet was slow, they charge me for cables and new modem, then I realize I got 10 instead of 50, but they keep charging me for 10. When anyone, you realize all customer service are in Mexico and all over, but not USA, and the personal are not allow to complete to claim, they send your call to another and they never write what is going on with your account. So I have to call and repeat over and over my situation. Then I give up calling customer service, and decided to visit one location, and the manager... Maggie, said they do not process claims at any office and then nobody is capable to resolve any issue. CenturyLink provide the worst customer service in the all USA.

I had Internet service with CenturyLink for two months, and out of the two months the service only worked five weeks... This is the worst Internet service provider I have ever had, now they want me to pay for all of the time the service was not up and running. I recommend that if you are looking for a Internet provider, choose any other provider except CenturyLink... The worst service EVER...

Do not look to CenturyLink to provide internet or anything that matters. Their customer service is terrible. First of all I recently purchased a home that I thought would fulfill my family's needs for the foreseeable future. Previously we had internet provided by a cable provider. When we called to have it switched to the new location we found they do not service the area. I then asked a neighbor who they had for high speed internet, and they told me CenturyLink. After doing some of my own research I found my options were Hughes Net and CenturyLink. There is no way I am paying $85+ for limited internet, so CenturyLink is my only option. I make the call to get connected. During the call I was informed Internet was not available in my area. I told them this had to be an error seeing as my bordering neighbors had it. The pedestal my neighbor is connected to is less that 30' from my house.

The other day on a Sunday, I spent an hour and 50 minutes trying to get my phone and internet reconnected on a chat line with FIVE different reps because it was turned off by a customer service rep who didn't seem to know or care what she was doing. And THAT took an hour and constant holds to check with her supervisor. All I wanted was to streamline my services not cancel them. Automated phone lines kept dropping me because according to them, I cancelled my services so they did not recognize my phone number. The great recording kept saying I was scheduled for a disconnect and then click! Ya gotta love those automated systems! So the next day after being transferred about 4 times, I cancelled the phone and just kept the internet.

Have been without internet since July 5th. One month and three days ago. My first appointment wasn't able to be scheduled for two weeks after I called. It was then pushed out another week. A tech came to the house to fix it, but left saying he'd come back but didn't. I get a phone call that a new tech would be out in a week. Then another call that it would be 10 days, then another call that it would be a week. I had an appointment scheduled for this afternoon from 1:00-5:00. What do you know, got the call at 1:30 that they weren't going to be able to make it. What a joke. Then to top it off, guess when the next available appointment is. You got it, one week later.

Since starting phone service my email and phone have gotten swamped with unsolicited emails and robocalls, as fast as I can block the calls they come from another state. The 'my account' has no info or option available to stop it. I had to do an online chat and it took almost ten minutes just for their tech to say they removed me. I asked if there was a law about their selling my info without my knowledge or permission of their doing so, and the reply was, “Have a good day” and no specific answer.

We switched to CenturyLink from Comcast six months ago because they offered us a good deal. We should have heeded the warning from friends and family about CenturyLink’s horrible customer service. Month after month, we were charged a different amount, all which were substantially higher than the price we were quoted. Extremely long wait times on the phone to clarify the issue only to be charged another fantasy fee the following month. Customer service is nonexistent. I would have liked to give CenturyLink no star if that would've been an option.

I have had CenturyLink since March and have hated every minute of it since the first bill. Beginning of March I called to see what services they offered for what prices. I was looking to see if they could beat what I was paying through another company. I was told I could have the highest internet speed and a home phone line for $55 for 1 year then $65 for 3 more years. Sounded like a great deal. I asked if there was a contract and I was told no. I set up service but could not get in for a few days. I mentioned I didn't know what my work/kid schedule was like that day so I asked if I could get a courtesy call from the technician since my install time was from noon to 4. I was guaranteed that the technician would call 45 minutes in advance.

My Internet access failed 5-days ago and since that time I have been sent a replacement modem and had the same agonizing diagnostic conversation three (3) times with three (3) different techies about an unchanging situation. Apparently it threatens somebody's bonus to send a technician to house for anything other than a last resort. Features along the way have included only a single callback for status and update, poor English speakers talking rapidly and bad English writers in a tech-chat situation. After all this waterboarding I was grudgingly awarded with a service call to the house: 7-days from now. This sets my minimum internet outage to 12 days if they can resolve it then. My choices are limited but I am inches away from seeking another Internet provider unless CL begins showing a bit more enthusiasm for my business through a more responsive support service.

I recently updated my service with CenturyLink, discussed discounts and etc. and chose to drop my landline. They said discounts would stay in place as they no longer ding you for not bundling telephone service. Received a confirmation and pricing statement from them. The actual bill was higher. Apparently they say I DID lose discounts and they would not honor the pricing confirmation. This is not the first time they have said one thing over the phone and bill does not match. This is the first time I received a confirmation in writing with dates and they will not honor it. Looking for another provider.

They quoted me a price WITH ALL fees, the price that would actually be drafted from my account and it was about $7.00 a month more than that. I called and complained and had my confirmation number ready in hand. When I told the agent what I was quoted she said there was no such pricing. She gave me a new quote that I agreed to again with all fees plus a $20 credit. Again my actual bill was more than quoted and no $20 credit to my account. Called back and had yet another confirmation # in hand and was told that the pricing I was quoted does not exist and what I'm paying now is what I get and I'm locked into a 2 year contract that I never approved to that amount to.

After being a customer of CenturyLink for 2.5 years, I decided to drop them and get something else. I was charged $275 for the early termination of my phone line and service, I did not use a phone line but it is how the signal works. Was told I would receive boxes so I could return the equipment, never received them. I did however receive a notice they took $318 from my account. I am unable to remove my banking permission from the CenturyLink account page. I consider this robbery.

CL changed my account from 5 Mbps upload to 896K upload without telling me. Called and they said that indeed both plans were the same price, but they no longer list 5 Mbps as a real current option. They changed me to 40/5 for "$5" more a month for 3 months, but Retention Dept said that they didn't see any price increase (?). Was hung up on 5 times and transferred to "accounting" who had no idea what I was talking about. The agents are obviously always tweaked (probably because each call is a complaint about how the customer was swindled) and will not offer any courteous interaction and will hang up at even the slightest whim. SUCH GREAT CUSTOMER SERVICE AND "C-LEVEL" IMBECILE MARKETING IDEAS TO KEEP THEIR CUSTOMER BASE.

I have called 8 times to have the static on my line fixed. Each time they rig it so it will be clear but each time they tell me they need to get a technician to fix it. I am almost ready to get a different carrier. I cannot figure out why they cannot get it fixed for good instead of me calling and complaining every time it happens. I had to call again today to get the static out of my lines. We should not have to put up with this shoddy work.

First off, I never have had an account with CenturyLink. I had a roommate who did and she was horrible about paying the bill many times. More than once I paid the bill myself to keep the internet going. The last time I did this which was not many months ago, probably May of 2017... she showed me the bill and the amount owed ($85) and the due date... which was the next day. I called the automated system and got to where anyone including someone not on the account can pay the bill. They stated the amount due as $181. As I was not on the account and my stupid roommate (who has since moved out thankfully) did not have the brain power to find out why the extra amount was added. She gave me $26 dollars and still owes me $155. I cannot find any info on CenturyLink's billing practices and late fees... which from other reviewers is a scant $5. I wish that had been the case with me.

I had CenturyLink when I bundled my phone internet and DirecTV. Throughout the time I did business with this company I had many issues. Back in January, I cancelled the bundle and went back to cable just so I did not have to deal with CenturyLink anymore. I had to request a 2nd shipping label be sent as the first one CenturyLink "sent" did not come to me. When I got the second label in February, I sent the equipment back as I did with DirecTV's equipment.

I set up an account over the phone with CenturyLink and scheduled a technician to install my services a few days later. He was supposed to come between 10am-2pm. 3pm comes and I call to see where he is. It takes me 15 just to talk to an actual human & once I get a hold of them they can't even tell me where my technician is or if he's still even coming. They said they can page the tech and he should give me a call... Never called me. The technician NEVER showed up. I missed a whole day of work because I had to be there, even though he never showed. The next day I was very nice and I tried to reschedule for the tech that bailed on me and they couldn't reschedule me until a week later.

I have had CenturyLink for 3 years as my internet provider. Unfortunately they are the only provider offered in my area. I work from home and I can't tell you how many times I have had my day disrupted because my internet drops. It takes me 30 mins on the phone with customer service each time to finally get someone out here to do whatever they do to fix the line. I then have to plug and unplug the modem a ridiculous amount of times until the tech comes out which is usually a few days after I call. It is infuriating to be asked the same 20 questions by customer service to finally get them to schedule a ticket to get someone to come out to look at the line. If there is a 3 year history of the line constantly needed to be fixed why is it like pulling teeth to get someone to come out? Better yet... just fix the darn line!!!

CenturyLink has continued to bill me for services I canceled within the grace period back in March. I have been overbilled, hung up on, treated very poorly and not one person will listen to me or fix this error. My bill has been paid every month. It went from being $56 a month to $69 even though my contract isn't up and my bill is a whopping $288 for internet service that has never been in arrears. I have had my service disconnected twice now for a bill I do not owe. This company is the worst. I would love to start a class action suit.

I think this is very funny because I originally wrote this to CenturyLink, but when you click the submit button it doesn't work. I guess that is their way of letting people get it off their chests without actually having to read it or even click a button to send an automatic response. My complaint today is just that because I know from numerous experiences that nothing will happen. This is just a complaint to 1. Keep record for myself. 2. To get it off my chest. The most recent experience was my husband contacted Century Link about a credit that should have been given for not having internet and phone for a week that was not given. The rep convinced him to sign up for another service that was supposed to give us faster internet service. We have always paid the rate for 25MB service, but we are only able to get 10MB. They've told us it is the same price anyway. They told my husband that he had to be home for the technician to come out.

I signed up for service with CenturyLink in mid June of 2017. When I called and priced them out, I was given a specific price of $34.99 + taxes and fees for 40 mbps internet only. Fast forward a few weeks to my first bill, I was charged $74.95 + taxes and fees for the internet service. After quite a bit of time on chat with them, they were able to adjust the charge and assured me that the bill would be correct at $34.99 + taxes and fees in the coming months.

I ordered service from CenturyLink and never heard from them again. Never was sent a modem or anything to hook up the Internet I ordered.. I called them about once a week for 3 months and never got a modem for the internet. I ended up telling them to forget it, but to close the account. CenturyLink never provided service. For cost me $200.00 to close and $90.00 for internet they never provided.. It took 3 days and 17 phone calls just to get them to close the account they refused to provide the service for, but yet they threaten me if I closed the account they would not provide service for they are charging me an additional $200.00.. Just bad people and company.. STAY AWAY.

After I had been with CenturyLink for 6 1/2 years, I had to move but it was not my choice. I first went online and put in the address where I was moving to and it showed that I could get 15 meg at the new address and then I called and set up a app. for July 6, 2017 from 8:00 to 5:00. I waited all day and no one ever came. When I called back, they told me that I could only get 10 meg and they would overnight me a modem. I finally received the modem 4 days later and they had shipped it to my old address. How STUPID AND HOW MANY MISTAKES CAN THESE LIARS MAKE???

I made a BIG MISTAKE changing from Cox to Centurylink. I didn't expect their customer service is so poor and they are like hijackers. They bound me to enroll in auto pay and now every month they are charging me $134 instead of $39 which was mutually agreed and written on my offer letter (connection setup letter). I did not see in my life so much burglary. They will suck big time, in terms of CONNECTION SPEED, QUALITY, MONEY HACKING and overall their customer service are like people from Amazon forest. They have extra six different kinds of tax and charges (hidden cost) which was not even told when the connection was set up! Third class company and they will illegally take your money away. Never ever go to them.

CenturyLink Internet has had an unstable line... Forever! I had the CenturyLink repair man come to the house and there is nothing wrong with my equipment. CenturyLink has oversold their system. They can't provide what they're selling and yet they continue to advertise. Have any of the other 'customers' complained to the PUC of their state? Or maybe considered a class action suit?

We changed our TV, phone and internet to CenturyLink in April, 2016, based on a two year guaranteed price. The guarantee lasted about two months. We have had to call them almost every month. CenturyLink doesn't honor the agreements presented by their employees. We are now trying to cancel phone and tv service effective 07/25. My wife and I have been working on the cancellation for three to four hours. They (CenturyLink) will not honor the agreement presented by their employee. It has been a terrible experience. I have never purchased services from such an awful company.

I have been a CenturyLink customer for about 4 years and the problems haven't changed. Over billing is the most common plus customer service is strongly lacking. I have been fighting with centurylink for the last four month concerning my billing. I finally talked to a customer service rep. by the name of Jonathan. After he gave me a confirmation number, **, he assured me that my monthly bill for Prism, internet service and Verizon would be $142.11. I received my latest billing and my bill was $152.11. I called customer service THREE times and was transfer to another department. Each time I had to wait with no one answering. This is common occurrence with centurylink and I am tired of it. My next move will be to cancel centurylink and go with another provider. Customer service SUCKS and would not recommend centurylink to anyone.

I first tried to move my service but after them getting the change wrong and investigating other options, I am now attempting to cancel. I say attempting because after an aggregate 4 hours of being placed on hold at the 800 number and on chat, I still do not have my services canceled. I have been on hold 30 minutes only to be hung up on. I have waiting for chat over 20 minutes only to be told I had to be transferred and then would be on hold over 30 minutes. It has gone on like this for a month and I still can't end it. Do not, under any circumstances, sign with CenturyLink.

I must be a stickler for CenturyLink abuse and punishment. I have been a long time CenturyLink customer for over 13 years until we moved to Arizona. Then the Customer and Tech Support people became useless all of the sudden. I tried to get a static ip and use static ip tools as a home user. Tried to get CenturyLink to fix the errors on their part. They kept saying everything's OK. Haha, not. Then transferred to Business to see if I got better service, not. Transferred back to home, problems became worse. CenturyLink overbilled me $500 plus for less than two months of service. Dilly dallied giving me credits and fixing the transfer from business to home. I have had enough and told them to disconnect service. Fought them tooth and nail for 4 hours and they slapped a $200 early termination fee on this disconnection. Nobody deserves the crap from CenturyLink. Useless and horrible company. Don't use.

I called on Saturday morning, around 8:30 AM. I think I spoke with a woman named Amy. The reason for my call was that the 'chat person' online advised me that I could transfer my account to a friend rather than cancel since I had an account in good standing with a discount. I have a friend who would like service, recently divorced and is having to put deposits down as she sets up utilities. I thought this could help her avoid another deposit and save a few dollars. (I am moving and the person I'll be living with has WiFi already... this was only for my WiFi service). I asked Amy if this was correct information and she said "well, you would want to do that because you'll have a $400 cancellation fee if you just cancel."

I have been a Century Link customer since October of 2016. I had got fed up with the slow connection speeds and decided to terminate my service today July 24th 2017 and was told that I would be charged $200 for early termination fees because I had not fulfilled my year contract. Despite being billed $75 a month for the service minus a $35.05 discount = $39.95 a month + $3.99 for (Internet Cost Recovery Fee) which I have no clue what that is, and if I am late there is a $7.00 late fee so grand total $50.94 a month which is way too much to have to pay for slow internet. And mind you there's no mention of a $200 early termination fee anywhere on my bill. So do yourself a favor and stay away from Century Link.

Called CL 5 times to schedule repair tickets. They cancelled two. Called a 3rd time. Elevated the ticket to get them to come out to the house and check the line. They emailed that was cancelled too (#3). Called again (4th time). Complained about treatment saying my line was okay when it didn't work AT THE RESIDENCE. It may work at their 'junction boxes' or 'NID's but I explained numerous times it's not working at the NID outside my house with their custom wirings/jacks that go inside the house (they have a 'test' jack to plug a phone into). They said would come out in 2 days. Called 5th time when they didn't show up. They said I never made a repair ticket! Then tried to say I called their business line when I didn't.

If I could give a negative star, I would. I purchased internet in June, took an entire day off of work for installation day, and they never showed up. Scheduled another appointment, another day off of work. They offer no Saturday appointments or after 5 pm. Internet installed, worked approximately one week. Called for repair, another day of work. Time was 8 am - 1 pm. No show, again. Received a call at 2:30 pm. They are at my residence. Requested them to fix from the outside, they said the line was unplugged from the main box.

I have had to call the past 5 months then something twice a month to resolve issues with this crappy company. I moved in January early February and this is all when it started! I wanted the movers special and they set up a whole another account and tried charging me for another account! Wtf! Then the technician that came out and helped us set up our modem was nice and friendly. He gave us another modem because he said our old one is not good anymore! He said this is free of charge and won't cost us another dime! So I said okay like a dumb** and did it not thinking I'm really going to suffer the consequences for this. Now today being July 23, 2017 I call because I got a bill for $104.99. I call. They tell me I need to either bring back the modem or I have to pay that.

I ordered internet service and no one ever told me that I was too far away from where the signal is coming from. Therefore my service would never run at full speed. I found out a few days ago. A tech told me to cancel and get a refund for 4 months of service. Now they won't tell me how much my refund is for and I got a few different stories on that I have a feeling I'll be back on here again about CenturyLink.

A couple of years ago we decided to "bundle" our CenturyLink services with DirecTV since they had been advertising it so heavily. We thought maybe this would make everything easier. Nothing could have been further from the truth! I will explain why: First of all, I wasn't getting the bills for the DirecTV like I was supposed to. I would get the regular telephone/internet bill and nothing involving the television. So I called CenturyLink after hours since I work days, and asked that they send me a bill so I could pay it. The customer service person couldn't speak English very well, but confirmed my request.

The service of CenturyLink is extremely suck. The internet drop more than ten times a day. Call the customer service in next three days, they say they will send someone to check but one shows up once in the next three days. Very disappointed with the internet and the service. Never, Never use theirs again!!!

I've had CenturyLink services for about 2 1/2 years now. It definitely was never my favorite but it was the "best" service provided in our area at the time and it still never worked. I would have to reset my modem everyday at least twice and call customer support at least once a week for help or answers as to why I'm paying a premium price for the most unfavorable service that rarely worked. They would always tell me the location we were in was the slowest they offer in Cedar Rapids (which sounds like ** to me).

Here is my story. On June 14th at around 15:00 ET I called to create an account and start using my internet services. Demond, answered the phone and he told me that I would have 25 Mbps internet speed and pay only 40$ as I had heard at Pandora Ad commercial. He also promised me that even though, service window for installation is 8am through 5 pm, he would arrange technician to come at 8 am. One day before my service I called just to make sure that technician would come as promised, so I knew what to say to my boss at work.

Scam Alert - So I had a door to door salesman from CenturyLink come to my house a couple of years ago and tell me that CenturyLink had recently put in fiber in the area and that they could blow Comcast out of the water with internet connectivity speeds at a fraction of the cost. He offered to install the service for free and allow me to test for 30 days without risk. So I agreed. The service was turned up and I received the equipment in the mail. I tested it the same day to find that the service was ridiculously slow. Slower than my Verizon LTE mobile data and no faster than the DSL I had left CenturyLink for in the first place. Roughly 1/100th the speed of Comcast. I immediately cancelled the service and returned the equipment the same day.

Review rating should be "0" lower than the 1 star we are forced to select. We received new bill with increase of $25+ per month (new is $105.38 for home phone and internet service. It was originally $79.53. Called 800 # and was told by "Kelly" (no last name given) who continued to call me by my first name. Said reason was the "3 year Price Walk" had expired. When I signed up 3 years ago was told that this was a permanent price. Now, the new price would be $85 + tax (called "Price for life", and no contract). Rep refused to quote tax rate and fees attached to the $85.

I have been dealing with this company for a few years only because of the Cable company package. Every single time I call CenturyLink whether it's for troubleshooting or billing! They are so quick to get you off the phone. And if you want to speak to a manager they make you wait over 30 min on hold every time. The customer service employees are rude & will hang up on you if they do something they don't want to do for you as a customer. You explain why you are calling for them to transfer you over without saying a word to you! So you are on hold not even knowing who you are on hold for!

Today is 7/7/17 at 6 pm. I am still on hold trying to dispute a claim for over an hour. I have been transferred four times already. Myself being an active duty soldier, I asked if I not do the contract. The lady at the desk in Tacoma, Wa. Now that I'm not stationed there, they sent me a bill for $201.75 for cancellation fee. I have tried to explain the situation to every transfer call, but over an hour into the call they hung up on me because it was after 6 pm which is the time they closed. No one there helped me but kept transferring me. Now I have to dispute the claim with my bank. I am so furious. All I see is red. The internet service was great, but the customer service will be the reason I'll never use them again.

Instead of improving internet service, CenturyLink decided to exhaust and oversaturate the internet service they provide in our area. Which resulted in diluting our internet speed to 1.5 mbps from 3.0 mbps. Their pricing is flat rate for up to 10 mbps, so they feel this practice is acceptable. They are greedy and do not care about the service they provide you.

I have been a CenturyLink customer for over 35 years. This goes back to AT&T. I recently canceled my phone and WIFI service. Now I'm told I am in breach of a "Verbal Contract" and need to pay a $200.00 cancellation fee. CenturyLink cannot supply me with this (contract) but it seems that when they change their name i.e.: Qwest, your "verbal contract" starts over again. I can only say, DO NOT USE THIS COMPANIES SERVICES. I am 75 years old and am being treated very poorly. I refuse to pay for a contract that I did not verbally or otherwise agree to. Now the bill collectors will start. What legal recourse do I have? Can anyone help?

I called CenturyLink to transfer our home internet service from our home in Poynette to our temporary housing in Middleton because we sold our house in Poynette. I was advised that CenturyLink does not service Middleton and that we are under contract until 8/27/2017 and would be charged an early termination fee of $147 but I was thanked for being a customer for 12 years and 5 days. I was asking to cancel our service 37 days before the end of our contract only because they do not service our new area and could not transfer our service which is in no way our fault. However, they were nice enough to remind me that I was made aware of the early termination fee on 8/27/2015.

This is the worst provider I have come across in my life and I’m 42... I can’t understand how you pay for a service that never works right and get excuses like well they are changing out the wires to fiber and they just haven’t reached your location yet. Supervisors are always way tooooooo busy to come to the phone to speak to customers. So speaking to a supervisor is very rare like spotting a t-rex. My internet goes down everyday. I call CenturyLink to only have to do the physical work for them like rebooting routers and rebooting computers and checking wires. I am not IT and if you want a tech to come out well then you get charged for that even if it is the fault of the company. They will give you a lame excuse to charge you. Happened to me once and won’t happen to me again.

I have been a reluctant customer for 6 years and this weekend my internet was shut ON THE WEEKEND!!! My bill was not due until July 20th which they verified. I only owed $300 for TV and Internet for my normal monthly bill. Once again not due until July 20th. Nobody and I mean nobody has the ability to restore my service until Monday. I can't wait to change. It is the worst service and the worst support.

I was a long time Cox cable customer before I decided to switch to CenturyLink. CenturyLink never made it to my home. They stockpile so many customers schedule appointments that tech was never in time to install any services. I went through 4 appointment and still no tech. Call to complain. Waited 30 minutes to speak to a supervisor. And the sound least concern about anything I have to said. He said I would need to wait another week for a appointment. I said... "** give me my money back and goodbye." Really poor customer care and services.

I was downsizing from Cable/Internet/Phone to just Internet, and my internet provider wouldn't work with me on the rate. So, after shopping around, I found out CenturyLink was the only other provider that serviced my area. I hopped on their site, and they were offering a special of $29.95/mo for the first 12 months, with a 12 month contract. The chat box popped up, and I started chatting and asking some questions. The person on chat with me ended up doing everything for me to get me set up for internet service. During the conversation, they told me that they got the price down to $25.95 per month, plus the monthly modem rental fee, plus taxes. They said they would waive the shipping/handling and the activation fees. And since I was going to set it up myself, there would be no other fees. Great!

I signed up for internet only service about 45 days ago. Since then, I have had 5 service calls (6 techs) all very nice, knowledgeable and willing to try to correct the issue. All have tried everything so far to correct the issue, but no resolution yet. Today 7/14/17 I had the most recent tech out who made yet another change to the service. As it happens every time the service works fine for a few hours and then it starts again. Now they want to set up yet another appointment - all at my expense of time and many hours of unreliable service and some complete down time. I cannot continue to sit around waiting for their techs who have pretty much exhausted options on what to do.

My experience: two exhausting years of negotiating bills that are terribly inflated, paying $200 every two weeks and still receiving shut off notices and threats. CenturyLink have done things against my wishes such as bundling services and then refusing to unbundle them. They are now telling me that they will not cancel my services until I pay them hundreds of dollars, even though I have been paying $200 per month since March (it is now July). Please use another company. These guys are terrible.

After a week of no phone or internet a tech finally shows up and in ten minutes reconnected my line. The reason it was off? A week prior another tech had disconnected it for no reason. And when they disconnected it they left wires laying in the grass for me to run over with my mower. Mind you the connection was not cut off for any reason other than incompetence, not for my lack of payment (automatic payment). These people are clueless, helpless, and incompetent. STAY AWAY. Worst service ever. I'm changing providers as soon as I get my email addresses straightened out. Bad bad bad.

This company is absolutely the worst. They continue to over-charge, and continue to add to your original bill with no explanation. I have no idea how this company stays in business. I have tried numerous times to call the customer service number or the billing department number. The wait time is over 10 minutes for each person, and each rep continues to transfer me to another rep. After 20-25 minutes of waiting, I just give up. They offer an email address to write to concerning questions or issues. Initially, I got a response that someone would contact me within 24 hours. That was 48 hours ago.

Customer service for CenturyLink is by far the worst customer service I have experienced. They are rude and not helpful at all. The customer service I talked to today was so condescending and when I asked to speak to a supervisor, advised me that she did not have one. I never write reviews... good or bad but today I am so frustrated that I actually took the time out of my day to write this one. If you have the ability to go with another internet/phone provider, do so. You will regret ever signing up with CenturyLink.

If I can rate them in Negatives like -10 I will be very happy to do that. They are a mess, I have an internet service with them from past 4 months and I happened to call the support every single month to resolve same issue and the funny frustrating part is they don't resolve my billing issue. On top of that the customer representative person that I spoke with is very very rude. They promise a credit which I don't receive, they promise 20Mbps speed which I don't receive, me and my husband spend at-least couple of hours every month trying to resolve the issues and that's absolute waste of time.

As a 14 year loyal customer of CenturyLink, I decided to continue with them when upgrading my internet service. What a huge mistake!!! In the 3 months since, there has not been a single employee with whom I have had contact who has told the truth or delivered on their promises. I spent 15 hours waiting here for a technician on SCHEDULE SERVICE CALLS to arrive, with each one a no-show. Not once was there an apology or an explanation given. Finally, on the 4th attempt, a technician showed up. I never once during the 1st month had the internet service that I had bought. When my bill arrived, I complained that I should not pay for this service since I didn't have it. After multiple phone calls and emails, this was finally resolved. Since then, I have received 2 more incorrect bills. Finally, I was told that what we were promised and agreed to in billing did not exist.

So they came to my door and I was signed up with them. I was in a promo deal until this year then it would end. The lady told me to call because after this deal is done my price will go up. Well it did. Ever since my promo ended I have been having so many problems with them. First problem I had with them was I went online to check my bill. It said I owed 17.00. I am like ok. Then when it was time to pay for it, it went up to 41.00 so I paid. Then I get a letter saying I never paid. The guy I talked for said that was for last month. Which does not make any sense. I have paid my bill every month. It seems every month my bill keeps going up and up. I called to lower my bill and the lady was very willing to have me on a promo deal. I was told my bill would be around 70.00. Nope. When I looked online to pay my bill it was up again.

I was pleasantly surprised when I received an e-mail from CenturyLink explaining that they wanted to upgrade my modem at no extra cost. The next day a technician came right out and installed another modem. He explained that there were so many wifi users in the area it was making it difficult for CenturyLink users to utilize their signal. He made sure that all of our devices that could use hard wiring were wired and took the time to show me features that I could use to manage all our users.

Terrible customer service and Cable/Internet. First they were sending me 2 bills, one for cable and one for Internet. When they shut me off for non- payment (even though I paid Internet bill) they said I wasn't supposed to get two separate bills, and that I should've paid the other bill only. Fine, so they put my service back on, but, had to do another whole account, with new equipment. Bull, they used most of the other equipment, wouldn't take the box of "old" equipment and we had to bring it. Then, I pay my bill over the phone, and THEY COULDN'T FIND THE MONEY I PAID!!!

Where to begin... I contacted CenturyLink to have internet hooked up in our new home. I was told I was getting one speed package and had it in writing. The day of installation came and everything went fine. I noticed that the internet was super slow. When I checked it was performing way slower than the plan I signed up for. I first tried the online chat support. After being transferred to five departments they told me to call. I spoke with several rude people on the phone to be finally transferred to management upon my request. They told me that the service that I signed up for was not available in my area. However, they went ahead and set me up with a service that was far less without informing me. Nobody on the phone seemed to think there was a problem with this.

This is the most corrupt company I have ever dealt with. I was constantly having problems with them overcharging me. Anyway I had a account with them for 3 years. I was first overcharged to $58 from my normal $30 normal bill amount that they take direct out of my bank account. So I called. They said I was overcharged from promotion expired. Anyway they set me up with a new promotion and said it would be $25.05 a month. I still have a confirmation paper they sent out showing my next bill should have charged that amount. But instead they charged me $58 again saying it had already been billed for $58 and they couldn't change it. So I told them I want full refund for the overcharges and when they offered only $20 I decided to switch internet companies. Now I got switch but they are trying to charge me another $300 in late fees and charges for early disconnect of contract.

Incomplete Installation: I had my service installed on the 20th of June. The cable that goes from the street to the house has been laying on the grass since then. The installer indicated that someone would be along in a course of the week to replace the cable with one long enough to bury and that they would have it buried as well. I have called 4 times already. The first time I was transferred to 3 different departments before someone acted as if they actually know what I was talking about. On the 2nd call I was able to get them to give me the number they were transferring me to then. I have been promised that a supervisor will contact me later in the day and yet no one ever calls back. It is now almost a month since the service was installed and the cable is still on the ground. I have lived in 17 states and I can say with certainty that this company has the worse service I have ever had.

I signed up with service 7/10. I entered all information and provided se #. Instillation scheduled for the next day. Received confirmation email. Never received modem or services. Started chat with CenturyLink representative. Apparently they can't find my account. They then want to create account and run second credit check. Absolutely not. According to rep they didn't run it since there was issues with account. “Oh so you did locate account?” “No no,” according to representative. “Well then how did your system send my email address a confirmation of all the info I entered with a zero balance due at time of install along with time and date.” The rep just kept running circles. The rep tells me their system is secure and account will created properly. Are you saying that creating account online is not secure? Total scam. Go with Cox. Their reps are professional and will go out of their way to assist their customers.

Received postcard 7/2017 regarding the continued increase of billing customers with zero products being added. Today's postcard is announcing that starting next month 8/2017, there will be a recurring $2.00 line charge for long distance. I am already paying a recurring line charge for internet and it is the SAME LINE. When you try to remove long distance of course your bill goes up. So basically, they are saying, "Suck it up buttercup. We can charge you as much as we want for the same line having a recurring charge."

I have been a customer of CenturyLink since 2014 when I moved into a area that they were the only internet provider. Anyway my bill has increased $25 or a little more from 2014-2017 now around $90 a month for less than 3mbps especially when you factor in the modem/router I rent from them cause the service they provide isn't easy to purchase my own since it isn't 1990 anymore. I gave up on their modem few days ago and long story short I went on their site to see if they gave a list of companies that sold equipment I could use and saw they now offered over 3 times my speed for less than half what I pay with no contract in my area and I thought how crappy of them to not even offer to current customers. Not that 10 mbps is anything to brag about for $45 a month but if I could get service anywhere else I certainly would, they completely take advantage of being the only provider in the area. Should be against the law.

Absolutely do not work with CenturyLink. This is, by far, the worst experience I have every had with any organization with regards to professionalism and customer service. Have not had internet connectivity since our contract started. Multiple technicians have shown up to fix this and have failed. Full of misinformation, poor customer service, unnecessary visits. Save yourself time and use Cable One.

Run. Don't let this company fool you, I have be with this company for more than 2 yrs. Last year they make me sign 1 year contract with them and the agreement is that, if I have my modem and i do auto withdraw from my account, I will pay $29.99 every month. and I agree with it, also I told them I need the internet for school work. The rep said what am getting is the highest they got.

They sent me a flyer offering internet price for life, no contract, no installation fee, no promotional pricing. In the small letters said all installation are free at no charge, tech lite includes modem and wire placement to one jack. When the technician comes he said our existing jack is working but our wires are too old and the service will may be no too good.

I am paying way more for internet service (DSL) with CenturyLink than I was for Time-Warner (cable). 85% of the time, the internet isn't working. I cannot stream a movie without it buffering or just disconnecting completely because the internet stops. When I ran a "speed test", my upload speeds don't even register, they're that low (.81 Mbps). I have had issues for almost the entire year that I've had this service and no one seems to be able to help. I think I'm gonna be on my way to another carrier pretty soon.

Strongly dissatisfied does not even begin to express how my experience was trying to set up a CenturyLink business account. Scheduled an appointment a week out from signing up giving plenty of time for them to prepare for an installation date. Got a call that morning saying they were on their way. Returned the call an hour later to have the tech say the installation appointment had been canceled due to being called to another customer. Called customer support, waited on hold for 30 minutes and finally was informed they'd have someone show up by the end of the day.

Not really sure how CenturyLink even stays in business. First our internet goes in and out, 20 to 30 times a day! This is no exaggeration! We own a business and trying to do any work at home is virtually impossible. We spend as much time waiting for the internet to come back up as we do working. They had a service man come out a month ago to resolve the issue. Well that lasted for about 2 days. We were without service for 10 days. We asked to get a credit for those 10 days. They agreed but we still have yet to see the credit on our bill. I have a feeling Hell will freeze over before we get that our service that does not constantly cut in and out. On top of that you don't get much satisfaction from the customer service department. If I could give zero stars I would! It took me 3 1/2 hours earlier today to watch a Netflix movie that was an hour and a half in length because the internet kept going in and out. Why did I even try to watch a movie!

Absolutely the worst internet and the customer service is awful. We cannot get anyone else because they are the only ones that offer DSL in our area. I was on the phone with customer service for well over an hour and could not understand her. Plus everything she told me to try I have done 20 times already a day. She kept saying wifi and I said we have a desktop and don't have anything else and her answer was hook another thing up like a tablet or laptop and by that time I am screaming at her. WE don't have those!!!! She did not resolve a single issue that I asked for. I hate CenturyLink and wish some competition would move in up here!!!

LOOK AT THE REVIEWS! Do not, under any circumstances use this company for your internet services in NW Florida. Service is fine for 10 months. The 2-4 weeks that it takes to have service installed - no show appointments, incompetent technicians, clueless customer service, HOURS on the phone - along with the month spent trying to cancel - while in the middle of a move from FLORIDA TO TEXAS, packing, MIDTERMS, cancellation schedule for weeks out and suddenly no internet service, 'customer care made a mistake', 'customer care is closed', days to have it restored - IS NOT WORTH THE 11 MONTHS OF WORKING SERVICE. Go with Cox. NFL Sunday Ticket is why we had to end up with this service and my Patriots may be the only thing that made this nonsense worthwhile. Go to a bar to watch the game and just get cable, along with cable internet options.

I don't understand CenturyLink phone support? I call to make a phone order but cancel halfway through. So, why does the order get placed? They act like every time an order gets placed, an angel gets their wings. Get real, internet prices are outrageous. If I want to cancel, because I can get a better offer online, that's ok. I only want the best deal. I shouldn't have multiple orders going through.

Found it impossible to cancel an account. For three months after I notified CenturyLink of my cancellation. They continued to bill me. I asked to be billed the contract cancellation fee less the charges for the months of inactivity which, I have no doubt they have a record of. Now I am getting calls from CCS. They use a variety of phone numbers with local code and insist you answer personal questions before they tell what the call is in regard of. Thank you CenturyLink, I take great pleasure in telling all what a pathetic company this is. You should all be ashamed.

We have moved to an area that our choices for phone and internet are limited, very limited. We accept that and that is not the issue here. The issue is "the left hand not knowing what the right hand is doing!!!" We have a choice between bad and worse. We bought our house a year ago and had internet installed but didn't order a land line until last week because we were moving in permanently, this week. We were given a turn on date of July 3rd but were told we may have active phones before that date because the house had phone service previously. A technician was scheduled for the afternoon of July 3rd but were told we didn't need to be home for the service. We received no response or resolution after three phone calls, late Monday afternoon, to CenturyLink and they told us they were going to "page" the technician and ask him/her to call us. Our phone was not operative.

I recently moved to the country and needed a landline after years of only having cell phone only. This company has got my billing wrong from day one and continues to get my billing wrong. I've called numerous times and talked to the billing department and each time they try to make corrections and tell me that if I see another late charge on the next bill call back and they will waive it. I still don't know why I keep getting late charges or why I have to call back when I'm signed up for autopay and have never paid late. None of the operators can explain.

I’m not sure if customer service that your company provided to subscribers somehow you are concerned or care about. And yet I want to bring to your attention that your company has the worst service in universe. What could be worse than a one-star rating? CenturyLink is the most unresponsive company I have ever deal with, regardless of service provided: fail to install on schedule dates, customer service has 0 idea what they are doing, billing problem. I ordered the CenturyLink reinstall interned service at least 10 days ago, they told me that they experience with a big customers traffic so we must wait until Monday, 07/03/2017 and technician will be in our apartment complex between 8 am to 5 pm.

We have been with Centurylink for three years. Initially, it was a great service, reasonably priced and everything the ads claimed it to be. Now, the price has risen from $160 a month to as high as $270. We are currently at $190 after some serious negotiations--not happy that I had to fight for this price. I did refuse a verbal contract.

I have been a CenturyLink customer for at least a year and pay for fast internet. Terrible service! I keep losing the connection a few times a day and for some reason lost total internet service twice in 2 months. The CenturyLink technician who came to fix it told me it was something in the outside box. And speaking of the technician, if you are a minority, go with another company. This person, always the same guy, is rude and does not communicate with me. He does not even want to get out of his car. I complained to the company about his attitude and what do they do? They send him again. Two hours on the phone, disconnected and nothing resolved. As soon as my contract expires I am cancelling!!!

Please do not do business with CenturyLink. This company is criminal and they are constantly trying to steal from their customers. Their policy is to use all sorts of ridiculous ploys when dealing with their customer service department. For instance, after having come to terms with someone in customer service about your bill the next month they will claim there is no record of you having called them. The bill from month to month can increase by $200 without any explanation. Their bills make no sense. The charges and fees don't add up to the amount billed. You will be engaged in a constant battle with them to keep them from trying to rip you off.

We were supposed to get the service set up and modem rental on Tuesday. Now it's Friday and we still have neither. About half of the time we call, the representatives do not do what they commit to, and several times the company would act like the customer did not even call. They refuse to even take a note of the broken procedures (e.g. instead of apologizing that we did not receive email confirmation we asked for, we are told that the representative himself received a similar email confirmation when he set up the service with his own company, and we are thus wrong). We were also told that the service itself will be poor. That's easy to believe given our experience so far. The company representative cannot even take a complaint because the company is functioning as it should (we were told that). The customer service would probably fit 1917 better than 2017.

Absolutely dishonest sales tactics. They sell you one thing and transfer you away after the salesperson doubles the price. Then without saying a word hangs transfers you away. Sold me at $29 pm. And billed me at 70 pm. Lied about nearly every component of the sale. Terrible terrible sales quality.

The Internet constantly has issues, I call at LEAST once a week. Tech support is incompetent and rude. When I first got their services 2 years ago, it was worse than now and I called every day for months, and was given the exact same ridiculous instructions to correct it every. Single. Day. After dealing with them and getting nowhere, I finally made an FCC complaint. I was called by a "bigwig" with CenturyLink who apologized and asked me several questions regarding what was going on, he said he would call again to let me know it was fixed. The next week, he called and informed me that there was a line issue down the road from me causing my problems and that they had fixed it. He again apologized for the incompetence I experienced from their tech support people and said there would be additional training; this exchange gave me hope (false hope is more like it).

I changed my plan to get a lower bill and free modem. What I got was no new modem, a technician that showed up hours late and the following month a bill for a new modem. I signed up for autopay and paperless and now I have had to call every single month for the last 3 months to get my bill adjusted because each time I call they say the modem is off my bill and every month it is on my bill. When I call the customer loyalty center I get a non English speaking representative then transferred. I spend over 40 minutes on hold and being transferred. If this is how they treat their loyal customers of over 10 years I would hate to see how they treat new customers.

Customer service was completely incompetent. I spent literally hours on the phone trying to change to higher-speed internet. I was informed that in order to do this I had to cancel my current account and open an entirely new account. Then someone told me I could just do it on my old account. Then someone else disagreed. In short, everyone I talked to gave me a different story. Also, it was almost impossible to talk to the same agent more than once; I'd have to keep going through the whole story every time I called.

I called CenturyLink to cancel internet service. Spoke to a human that said it was canceled. 2 months later I find they are still billing me for it. I call to a get a refund and have my bill adjusted to reflect the phone I still wanted to carry with them (supervisor pulled up the call to verify my claim). They would not issue a refund and they would not adjust my bill. They were happy to have me pay the full bill for a service I had canceled and not used (which had also increased by $40 from 4 months previous). They did issue a credit to the account but would NOT issue a refund of my previous months over payment. They CLAIM they CAN'T adjust a bill??? Which means they are inept or are just fine stealing form clients.

I also have been with CL for 1yr now, on the 13th month the bill went from $99 to $160. I have the DirecTV bundled with this. I of course called them and asked why. They said that the first yr was only a discounted price. If they would have told we the billed would have jumped up over $600 per yr I would have looked elsewhere. They did lower the price down to $140... Not good enough. Deceptive business practices, they are stealing and lying to customers. I am signed to a 2yr contract so I will follow through with this. That's why I never signed up for Auto Pay, I've seen this too many time through companies like theirs, never trusted them. I want to be part of the class action suit. Can anyone tell me how to be added to this site. We all need to do whatever we can to keep them from being deceptive to future customers and to pay up for doing wrong to all their current customers.

I called CenturyLink because I was moving to another state in January 2017 and I needed to get the service transferred. Instead of just updating my address and installing the service in the new place they forced me to open a new account (now I am stuck for other 6 months with them). The day of the move I went to the office to make sure the account had been canceled and 6 months later, I just noticed that they have been charging me for the previous account that is supposed to be canceled. I spent hours on the phone and in their site chat trying to get issue solved and they just kept transferring me to other departments. When I finally got to speak to the right person he said he would canceled my old account but refused to give me my money back for the 6 months of service I NEVER RECEIVED. So basically they stole almost $300 from my account.

My bill was too high for my income and unfortunately for just internet the other 2 are not much cheaper. I called to see about getting the promotional fee advertised which would reduce my bill by about $40 a month. The woman in customer retention was nice and gave me "one better" as she called it. It was further reduced for a monthly savings to me of $50 per month. I was not only happy, I was very happy at this turn. I have been a customer of this company through its various name changes for well over 40 years, and in fact had at one time, worked for them in the old Bell days. That does not mean I have not had my problems, but with persistence most were solved. I have had poor connectivity that took almost a year to resolve and when I moved it took almost 25 hours on the phone with 15 calls to get them to recognize my address.

My bill has gone up from $21.94/month to $59.39 this month and I have been a customer since 2009! I called the Loyalty Department twice, and twice was hung up on while they were looking up my information. Twice I had to hear them thanking me for being a loyal customer since 2009. I was able to get a hold of someone on Facebook and was offered $40/month. I can get AT&T for $40/month! Looks like you don't value my loyalty at all and I'll be canceling my service!

CenturyLink would overcharge me for months and every time I called to ask why, the agent could never explain. Every month I was paying well over $100 for internet and had random charges unexplainable. I asked to discount my services and they charged me 6 months without even have services in my home. It's terrible.

My husband and I are simply trying to acquire internet service. Unfortunately where we live we only have two options and both are bad. Cable One is way over priced, and CenturyLink has horrible customer service. We called CenturyLink two weeks ago and were told they do not service our area. That was a lie since we have several neighbors (literally next door, in homes) that use it. So, we called today and waited on hold for 11 minutes. Then, a man answered. He seemed to be annoyed by our call, and put us on hold a few times. He required my husband repeat our address 3 times because he wasn't listening. Then, he said his system wasn't working, which sounded like a blatant lie, and asked that we hang up and call back to get another agent. So, we were annoyed, but hung up, and called again.

I called to cancel my phone, TV and internet service, customer service assured me they would port the phone number over to Comcast and also confirmed that the phone and internet service would be canceled. I called the next day to re-confirm the cancellation, they now told me the internet needed to be canceled and they assured me it would be canceled on this seconded call. I was satisfied being that I had done my verbal confirmation for the seconded time. I paid my last bill for that period and thought I was done, I was wrong!

CenturyLink bait and switched me. They said I absolutely had to have a technician come and install internet. They didn't have to do anything. The previous tenants had CenturyLink. So I paid for services that were completely needless. When I spoke to the sales representative I specially asked him if I needed to purchase a specific type of modem since my cable modem was not going to work as they work on DSL. (Which was annoying but understandable) so I paid $200 for a new and very nice modem and router.

NEVER EVER would I recommend. You make promises you cannot keep, both on your website whom said 20 mb was available and by your customer service department that also confirmed it. After changing my plan and promising a higher internet speed by a certain date, for days after that promise date, I was bounced from person to person between customer service and tech support, only to find out you CANNOT do a bonded pair and I am stuck at 10 mb. You do realize third world countries have higher internet speeds???

Tried to return equipment, terrible. Company gave a fake address to return equipment, twice. Finally mailed the equipment to Corp. 3 months later we were reported to a collection agency. Called CenturyLink three times, place on hold over a long. Finally on second day try, someone in the company did note of our return equipment, and will call support team for adjustments on the billing. Then said she will call back with confirmation number and we shall call collection agency to clarify. We also called collection agency Central Credit Service to let them know of events. Then agency wanted was to pay bill. Will wait for CenturyLink to call back with solution. Hope all goes well.

I had several problems in the past with CenturyLink and the fact that one person tells you one thing and the next person tells you another. When I first got CL they lied about the initial cost of internet and even though I had the quote via e-mail to prove it, they would not honor it so I was overcharged for months. When I closed my account with them, they took forever to get me the label to return the modem and when I finally received the labels, I got several of them at once. Next, I had to go back to CL because I am low income and they had the cheapest internet available in my area. The cheaper internet package that I signed up for was The Internet Basics Program and I signed up for a 12 month commitment only.

Beware of this company. Bait and Switch. They will incrementally bump up the bill. I was told and also provided IN WRITING that the bill would be 34.99 inclusive of all taxes, fees, modem lease etc. Then I get this bill: Related Monthly Charges, Internet Service, Internet Cost Recovery Fee 3.99, Advanced Modem - Lease 9.99, Related Monthly Charges Total $13.98, Total Internet Charges $43.97.

Well I should have listened to neighbors and friends when they said CenturyLink sucks. Very slow internet. 7 mbps max in my area which means approx less than half that for downloads and super less for uploads. I wanted local phone service only, but then found out I can't even call my local same area code cellphone! So I phoned the local office and asked for an upgrade to full service. That my friend takes (and I'm still waiting) a week and a half just to change it electronically, wow. They are so behind the times when it comes to service!

Spent nearly 2 hrs attempting to cancel service. Transferred 4 times to other people. Finally to someone who said she could cancel service but computers were down and gave me a "direct number and to call back in an hour." The number she gave me was "not in service." Had to cancel my debit card and will now probably have to fight illegitimate charges. This company makes liars and thieves out of their employees undermining the moral fabric of our country.

I called to get service in April. I was quoted $159 per month. Got first bill and it was double. Tried to get it corrected but it never happened. The phone went out so they came out and said they need to dig up my yard. We did not give permission for them to mark our yard up. We cancelled them one month later due to poor customer service and they are still trying to dig my yard up after calling them to cancel them. CenturyLink is a big ripoff. Don't recommend them to anyone else. They are a bunch of crooks that trick you into signing up with them.

Since CenturyLink merged with Prism TV I feel every bit of customer service they ever had went down the tubes. The would quote me a price on TV, Internet and phone and for a couple of months I would get that price or close to it and then the price would go up and this has been going on since the merge. I will go to March of 2017 when I had called them because the price I was quoted for 12 months I got that price for 4 months and then a big increase so I then talked with someone and they set me up on a new price that was for 12 months. Well this time I didn't get the price for even 1 month and then on May 19, 2017 I called very upset because I'm never getting the price quoted.

Our family had CenturyLink for a year almost to the day and we had a 98.00 dollar a month bill. We called them numerous times about the modem dropping out or the tv dropping signal. I think in a year, we had to reset the service (modem) at least once a day. Our bill was 98 a month and then about a month ago we got a 1400 dollar bill. We called and they told us they made a mistake. We said shut it off. We have never been late on paying our bill. I told my wife to print out all bills and especially the 1400 dollar bill we got online. She did. I told her they would be going after us in collections. She printed out everyone and I said hold on to it because small claims sounds like a good deal. I heard about this lawsuit on the radio this morning and then came here after work. Now they are trying to get us for disconnection fees. They got all of their equipment back. I didn't know what to do.

The worst company in the world. They sent me a bill 8 months after my service was disconnected. This only angers me beyond belief because after I discontinued my service with them they did not contact me until 8 months after the service to get their bill paid. I did ask the representative that I spoke to when I was disconnecting my service if I had any other payments that needed to be made and she said that I was good to go, but lo and behold 8 months down the road I'm getting calls from a collection agency for an unpaid bill. So I had to waste another hour of my time getting this taken care of with them. I'm telling you now, it would be better for you to have your eyes ripped out of their sockets, than to get any service with CenturyLink. THEY SUCK.

I got my service from CenturyLink on the 5th of May. I was told my box would be there in about 2-3 days. I live in an apartment so I was unsure how the delivery would work. I called on the 16th because I had never received my box. They ended up putting the wrong address on my account and also the wrong phone number on file. I had to call UPS myself and sort the situation only to find out the box was sent to 3 different houses that weren't even close to my address. I was told if they sent me another box I would have to pay for both until they got one of the modems back. The situation was resolved after I received the box on the 18th and set everything up.

Please, if you can find other phone and internet service, save yourself A LOT of money and headache. Centurylink is the worse company to do business with EVER and can be labeled as nothing other than crooks!!! We are charged over $100.00 per month for ONE phone and absolutely crappy internet service. With our phone package we have caller id, call waiting and supposedly long distance. Several times we have called and asked to have call waiting removed as we only want caller id and long distance, but with Centurylink we are given the excuse that we HAVE to have a "package" we cannot just to get caller id and long distance.

CenturyLink has a monopoly in my service area and would never use this company if given a choice. Paying an outrageous fee for phone and internet service. The speed test all show 3.4 (the best) performed during best time of day with all devices shut down except one. Paying for 5mbps which is the fastest available at my address. There is no use talking to customer service. They are rude and told me my router was the problem because it was not their equipment. Purchase all their equipment and installed by a professional and speeds are worse. The customer service says their test show 5mbps and are the only one. Used Speedtest.com showed 3.4 and Netflix test site shows 3.2.

False advertising and fraudulent accounts set up that we didn't ask for such as a home phone line and voicemail. Every month they pull the same scam on us and every month we fight with them. We would like to sue them under a civil action lawsuit. We are not the only ones that they have pulled this scam on.

CenturyLink has been our ISP ever since we moved from New Mexico to Colorado. In the beginning it wasn't terrible but that was 2009, 2017 and it is TERRIBLE. It may have worked fine in 2009 but now in the day and age we are it is UNACCEPTABLE. We pay for 7 Megabytes but usually only get 1 or 2. Sometimes it's even less than 1! TERRIBLE. Go with someone else.

On May 30th Susan call to cancel the phone due to high billing and rep Candice talked her out of canceling the phone and quoted new price for $82.90. On June 13 CenturyLink turned off cable Prism. I spent a hour on the phone. They turned TV on but billing jumped to 189 plus tax. Susan called on June 14, they would not honor the quote given still raise price. Mr ** told Susan she could go somewhere else. We have to pay for one more month due to verbal contract made last year, but CenturyLink will not honor their verbal. We spent over 2 hours trying to work this out until he told Susan go somewhere else. And we are in the process of changing.

I swear the only reason I am still with CenturyLink is because it is so difficult/frustrating/time-consuming to alter my service! I have tried to suspend my service three different times and have spent over an hour on the phone or online "chatting" with a rep each time and have not been able to accomplish this seemingly simple task. I am absolutely switching providers when I return from my summer away. I have never experienced such terrible customer service. For what it's worth, this is the first time I've ever posted an online review but I felt compelled to do so after my multiple negative experiences.

I feel this is a Final Bill RIP-OFF!!! When I canceled my CenturyLink phone and internet service, it's supposed to be the Same Day cancellation as I spoke to their Rep, but then afterwards they denied. It's same day service but next day. So even for just 1-day service charge, they added up $16 of Disconnecting Fees which I never heard of. Also I didn't receive billing statements until 2 months later which added another $15 late fees, for a total of $39. Something that I have OWED to them?! Even when I told them I'll only pay the 1 day prorated amount but that's not enough for them, and said if I don't pay in full requested amount they'll send me to collection agency with more late fees to it... WOW!!! I absolutely refuse to pay them that much. So this is How they Treat a Good customer After 7 years with them and paid their monthly bills?! What an Unthankful business. Never go back again!!!

I have been a CenturyLink customer for a year and a half unfortunately. I was required by my apartment complex to subscribe to CenturyLink so I didn't do any research on them. My mistake. If I had done research and knew what kind of company they were before I would have not even gotten internet. The customer service is so bad that I have to spend 5 hours on the phone being transferred from department to department because no one can find my account using the account number, my phone number or my address and the only way to look it up is through my Social Security number. Some departments don't do that so I get transferred again. I still have not paid the bill that is due today because no one can find it. I constantly get told multiple, different prices for what my bill is and no one can ever reissue me a bill.

This company provides internet service around the country. Their scam is to send individuals door to door and get you to sign up for a sweetheart package rate with added services to then find out that package deal is not in their system and you are charged full price for that 'package deal.' Even worse, if you try and escape out of the plan you are penalized a +1 monthly fee (400 dollars) for early termination.

Moved in to our new home. THEN found out the only internet provider was CenturyLink. Oh great... I then find via their website that they offer 10mb service at our location (verified by their own online information after entering my actual location/address). I call to check options and am told (after a LONG wait for the first human, then another long wait why the phone rep consulted with the technical office). Lovely... Rep gets back on line and says that they have 6mb service at my location. Well, it's what there is available. Offer was $61.90 per month for 6mb service and landline phone - 5 year price guarantee - no obligation, no contract.

The worst service in universe. Wish there is worse than one star rating. Made the contact on the phone. She set the time and day for the activation. Nobody showed up that day even I waited whole day. Call them up and the person said they still haven't get the permission from my current carrier so activation date will be few more day later. What? Why they didn't let me know that? Then I didn't have to stay home whole day. They are so negligent and they don't communicate each other at all. They are so bad. The worse than any other internet and phone co. BTW. I cancelled it right away!

STOP!!! Don't do it!!! DO NOT sign up with CenturyStink. You have been warned. They talked us into signing up with them and it has been a nightmare since. The internet service is terrible. I had better internet service ten years ago when I still had dial-up. Customer service is almost nonexistent and poorly trained. I wish I could get out of the contract.

I've been on the phone with CenturyLink over 3 hrs. trying to resolve a billing issue. I made a payment yesterday over the phone with my credit card, had the confirmation number as well. They tell me they don't see my payment, asked me to fax over a copy of my bank statement, did that & still no credit. I've had problems with this before & asked them to cancel my service, was told to have the router out front so CenturyLink could pick it up. They did come pick it up, then said I did not return the router & they don't send someone to pick up the router.

In April of 2012 I signed up with CenturyLink for internet service at which time they told me that the bill for the phone and internet service would be $60.00 plus tax for a five year contract, they also stated that I would have to pay them $90.00 installation and month in advance fee of $90.00, which I did. The first months bill was $60.58, and every bill thereafter was more money. It never came back to the $60.00 a month price for the entire five years. It was averaging between $72.00 and $75.00 each month. When I questioned them about why this fluctuation in the price, they told me that it was due to taxes. Now everyone knows from the beginning of time when taxes go up, they never come down.

I had CenturyLink for about 3 years which always seemed on the slow side as far as speed goes but I was on a low income plan because I have a fixed income so I didn't complain much. However, I just moved last month. Prior to my changing addresses, I had called ahead to see if there are any fees to switch addresses and continue my same services. I was told there are no fees to continue services at my new address. Well that was a bunch of lies. I got my bill and there was a $59.99 tech install charge! My bill was up to $129.57 when I usually pay $43. I immediately called customer service when I saw these charges.

I am a graduate student, working almost exclusively from home. CenturyLink is the only provider in my neighborhood. A few months ago, we had a storm that knocked our WIFI down. Fine. But it took them A WEEK to fix it. They TOLD us that they weren't going to work any extra hours on the problem, especially not weekends. They know we have our hands tied. And they didn't credit us for the week I had to sit at freaking Denny's to get my papers done. Insult to injury. But I'm writing this because I heard that they are going to start a phone company. I just hope no one falls for that trap. And I've also heard numerous other horror stories about them. This is a company that needs to fade out fast. I would go without internet just to watch them burn.

I ordered the CenturyLink Internet service on Saturday and they told me they don't do installation on weekends so wait till Monday and the technician will be at my home between 2 pm and 4 pm. That costed me to lose all afternoon work hours just to find out the effort was pointless since the guy showed up around 11 am at my address, even when I had called customer service that day and telling them I was on my way home, no one called me. I had to call back and wasted 38 minutes explaining them I couldn't ask for more day off at work and I had proof on my surveillance cameras about the exact time their technician showed up at my house. They were rude and careless, so I asked them to cancel my order, adding 27 minutes more of agony.

These people are crooks. Plain and simple. My advice to anyone looking for television and internet is to stay away from them. Consistently I was overcharged by them. When I spoke to anyone at the company I was shuffled from one department to the next and put on hold.

I ordered internet, home landline phone, and DirecTV as a packaged bundle from CenturyLink. Service was activated on April 24, 2017. Within a short period, however, we were not satisfied with their internet speeds and hence I cancelled my phone and internet service on May 12; I retained DirecTV service, however. I went to the CenturyLink office in Roseville, MN and returned the internet modem to them. They told me that I would receive a final bill in about 2 weeks. I received the first bill from CenturyLink dated April 28, 2017 for the amount of $269.07. Since I had cancelled my service soon after I started service, I assumed I would receive a final closing bill that would be much less than the first bill.

I've paid my deposit over 2 weeks ago and still haven't got a technician to come and turn on my internet service. I've waited at home 2 different days. 8-5 is all they can tell me of a time they will be coming. When we call there is always another excuse.

We called to cancel our landline with Century Link on May 25th at 9:45 with Aurora in your cancellation department. She handled everything properly and told us because we had just paid our bill we would be getting a refund. Sounds simple and I verified later that day that when we called our old number it was disconnected. On June 5th we received a bill for $30.09! I called and began an hour of the worst customer service I have ever experienced! The first person I got after being on hold for 15 minutes said she needed to put me on hold so she could check our bill.

There is no option for negative stars so they get 1. We signed up for Prism TV and Internet in 2016 because we were given a price quote of $70 per month. Which I have since been told by another CenturyLink rep that the agent that quoted that price is a liar. I have called CenturyLink so many times that I have them on speed dial. I don't think that we ever got a bill for $70. More like $124. On 4/14/2017 I had enough when I got a bill for $124. I called CL and spoke to Duane who SWORE our bill would be $98.95 dollars EVERY month. This includes a DirecTV charge for $65.00/month; Internet 33.95/month. Duane also said they would waive the $19.95 deposit, and that I would receive a $75 Visa Debit card, that I STILL HAVE NOT received. Duane was very confident that my bill would be $98.95, however, I have been lied to by CenturyLink for over a year now, I should have known he was lying too.

Signed up for 40 mbps internet only service in March 2016 for $70/mo. My bill spiked to $90/mo and my internet started crashing A LOT so I looked online. This service is now offered at $50/mo, for 60mbps. I just ran a test on my download speed, and I'm currently running 8mbps download (wifi), 1.5 upload (while paying for 40mbps download wifi, 5mbps upload). They downgraded my service MAJORLY, hiked the price by $10, and now offer an upgrade to 60 mbps for literally HALF of my current bill for severely subpar speeds I did NOT sign up for. This place is a scam but I have no choice. The complex I live in doesn't allow any other providers, which is ALSO a scam.

They overcharge, lie about charges, fail to install on scheduled dates, customer service has 0 idea what they are actually doing. (Actually a very fun experiment. Call them and ask any questions with Google open or a base knowledge of how a phone works. They are absolutely lost and have no direction.) Terrible just terrible. I wouldn't admit I worked for this company. They provide the most embarrassing customer service in this country with criminal business practices. Be CAUTIOUS. You have been warned.

Never felt so ripped off by a company for just basic service. I pay for their high speed business class internet and phone and get a dial up service. Internet always shuts off and my phone service sucks. I have to dial a 1 to call anyone local. Ridiculous, crappy company no customer service whatsoever. -10.

Due to an advertisement from CenturyLink for internet and phone service at $64 per month I signed up and was surprised when my 1st bill came in at over twice that amount! Noting that the bill had both a bundled charge and individual item charges, I called customer service. After 45 minutes, I got off the phone dissatisfied, having been told the charges were all correct.

While charging for 11 MB/S internet download speed, they provide 1-2 MB/S. Crappy internet and standard phone costs over $100/month for what was supposed to be the same service I was paying $65.99 for. Only thing is, their internet is so crappy, I can barely load their webpage (I've contacted them via their "feedback" link after around 15 attempts to get it to actually open the link and questioned the wisdom of having such an overdone webpage that highlights the low-speed transfer rates of their "high-speed" internet).

I've been a customer for over 2 years. I moved and scheduled service for my new home over a week ago. I received a confirmation number and was told my service would be today. I had to wait from 8 until 5... all day. Took off from work. They did not show! I called them and ask to speak to a manager. They said they didn't have one available. I ask the manager's name so I could call them later. The man told me no. He could not provide the manager's name. I was on the phone for 1 hour. Now I've spent 9 hours waiting for CenturyLink... I'm deducting 100.00 from my final bill for my time. I'm done. Going with Comcast! Very poor business. Jerked me around all day.

I was never this frustrated with any of my services as much as I was with CenturyLink. They are amazing when it comes to charging their customers but are horrible when it comes to providing service. 70$ for 3 mbps data? Are you kidding me? They are smart enough to make everyone sign a 12 month lease and suffer the horrible service while paying 70$/month. If I as a customer chooses not to have this service any longer, I should pay them a penalty which they call "termination fee" of 200$. This is a very good con to make money out of customers that had faith in them. I request BBB to shut them down completely or better their services. The customer service needs to improve and they can't treated their customers like crap. That is unacceptable. I hope this review helps someone who are considering CenturyLink and go through the experience like I did.

They came to ME. Knocked on my door. Offered me "The Best Deal Ever." Of course now that we're signed up and using their service, the price is twice what they quoted. And we verified it several times before agreeing to the terms. Do not use them. They will not honor what they say.

CenturyLink is engaged in consumer fraud. The company is not providing the DSL speeds to customers for which they pay. While the speed test on CenturyLink's own website indicates a customer is getting the contracted DSL speeds, any other test elsewhere on the Internet shows that they are NOT. This means that CenturyLink is paying for lower-quality connections to the internet backbone than what are necessary to actually supply the DSL speeds to customers for which they pay; yes, the speeds to CenturyLink itself (i.e. directly between the customer's DSL modem and CenturyLink's local facility) are in accord with the contracts, as soon as a customer tries to go beyond those CenturyLink facilities (as all actual Internet traffic does), the speeds drop dramatically (e.g., compare the speeds you get at "https://www.speakeasy.net/speedtest" with those CenturyLink's own corresponding speed test, and you will see that the former are dramatically lower than what you are paying for). This is evidence of consumer fraud, and worthy of a class action lawsuit against CenturyLink.

Grade F. Not only did our so called super duper internet not work as well as Comcast but their customer service sucks!!! Can't set up autopay online and when I thought it was set up when it was not, I received late fees. The customer service rep Sheri and the manager Mark in Idaho Falls (wouldn't give me any more info) refused to waive my late fees at $6!!! Not that I care about $6 but that they wouldn't even work with the customer and do not care if you cancel. It was an ego thing for sure. Horrible customer service!!!

I pay over $70 per month for phone and internet service that is absolutely subpar. The speed is very slow on the internet and the phone does not work 50% of the time. When the phone does work the line is extremely static!! When calling in the trouble, that is a waste of time!! You have to filter through their automated idiotic system, that does not help - they don't respond for at least 3 days and the static phone is restored by then. It appears that weather has an impact on the crappy phone and internet service. When you do get a person to talk to about the issue, they apologize and either cut you off or you get a loud warble noise that is very annoying. I still get the full month bill, to be paid, even though I don't have service for several days in a row. Waiting for someone to respond, only to have the service worse than before??? Horrible phone service!!! Subpar internet service! Extremely poor customer service!!!!

I would not be surprised if this company shows up in news in the very near future as they actively and openly cheat their customers. I called in regarding a question prior to signing up and was told by the representative that signing up over the phone would be a better experience because he could guarantee my account set up would be done accurately. Signing up online offered several internet discounts and signing up over the phone was much more costly. The representative promised me incentives that later were not honored.

Their cost information was misleading. The fees for the phone service were very high. The bill was twice as much as what was told to me when I called for a price quote. After I cancelled the service over a month ago, a man came today to mark the spot to dig to put the phone line in the ground. CenturyLink did not cancel the service. I was home to stop him from marking the lines to dig, told him I had cancelled the service and then later in the day, a company came to put the line underground.

We had CenturyLink for a couple of years. The price kept changing and I kept having to call to get them to fix it. It would be the quoted price for a couple of months then it would start going up again. We had the bill linked with Verizon which was supposed to keep it down. We moved and didn't sign up with them again. Flash forward... 8 months later we get a bill from a collection agency saying we owe them $239+. So I call CenturyLink.

Before moving to my new home, I checked out internet options for the area. This included contacting neighbors and service representatives. While the online ad showed 10mb available for my address, the two said I could get 8mb dedicated. That was fine, I told them I would call again to set up a delivery date. When I call to set up a delivery date, I am told the area is at capacity and they are unable to install service here. They will call when service becomes available. I know the cable line is in my front yard as it was marked during onsite construction.

I personally do not have CenturyLink, but I am getting mail for one of their customers. I have called several times for them to stop sending the mail to my address, because that person does not live here. This has been on going for OVER A YEAR!!! I even tried to call tonight to get them to stop sending it to me, and all of a sudden the guy could not hear me, and hung up. Called back and that department was closed... Seriously, that is ** customer service and this is a piss poor company if they cannot get the hint for over a year that a person does not live at this address.

I was going to get CenturyLink. The technician came out to my home. He informed me that we could not get it at our home. That was on May 2. He also told me I would be getting my deposit back within 3 to 5 days. I call CenturyLink on May 9 and they told me again 3 to 5 days. It is May the 19 and still have not got it back. When I called them today I talked to 5 people so I ask for a supervisor. When she got on the phone she was rude and told me they will cut me a check in 14 days and will get it in 25 days. But it only took them less than 5 minutes to take it off my card.

We own a martial arts gym and "inquired" with a sales representative about services in December 2016. The sales representative advised me what he could offer and sent me an email. He stated that we would require a deposit in order for services to be activated. I informed him I would discuss with my husband and call him back if we wanted the services. A few days later, there was a notice on our business door showing that someone had attempted to install services and left a phone number. I thought nothing of it since I did not pay the deposit nor did I call the sales representative back for activation or installation. Fast forward to April 2017, I receive a disconnection notice from Centurylink and a bill showing $452. I was livid!

I pay over $100 per month for a DSL speed slower than my dialup of 1999. Same for my neighbors so trying to blame my wiring or computers don't work. I do speed tests to see my 12k speed and when I look at their website and use my home address they say high-speed is not available here right next to the page where they say $29 per month for the fastest or $19 per month for the next one and I can't have either one. BUT they have no problem charging me $100 every month for this world's slowest DSL.

First they screwed up how much they were charging us - But more than TWICE the amount they had stated. Next, they screwed up the city we lived in on our account (And not just a little) AND did not add both myself and my spouse to the account (Though they were requested to do so) so, when the other tried to fix things, we were told "You're not allowed to do that".

Very unhappy experience with CenturyLink. BE CAREFUL. I've signed up for a 12-month contract with CenturyLink to bundle Prism TV and Internet for ~70$/month. For the first 2 month they've charged me over 150$/month. When I've phoned them to clarify they've accepted they've made a mistake but didn't want to refund my money back. I wouldn't recommended them to anyone as they don't stand behind their product and try to make money off of you. Watch your bills monthly and don't trust them.

A dish TV satellite was installed at a rental without the permission of the landlord. The installer lied to the tenant and said the landlord would approve it. I am the landlord and I definitely did not and would not approve it. I expect the pole and dish to be uninstalled--taken away.

I closed on a new home on April 12th and I called this company to cancel my service. They offered me a deal of $100 less than I had been paying them for the last 3 years so I took it. Today is May 11, 2017. 7 calls and several hours of phone time later; a Tech has still not made it out to my new home to hook up service. They get 1 star because zero stars is not possible.

I purchased a rural home. My confirmed install date was May 3, 2017. Today is May 11, 2017. No service. This is the most unresponsive company I have ever dealt with, regardless of service provided. I have wasted literally hours on hold and have spoke with Stewart, Tyler, and a list of other persons that have all said that they are making it a priority without so much as providing me a hint of why there is a delay. This only after they have my credit card information and have even sent a sample bill to prepare me for future fees. As a result, I have given them until end of business today and though it will cost me dearly to run the lines to bring a competing service to my home, I will do it.

We had Century Link for a year. Before the year was up I called ahead to see if I wanted to continue with Century Link or go with someone else. The salesperson told me to go forward for another year would be $88/month (for internet and Prism). I got my first bill of the billing cycle and it was $120/month. I tried going through the online chat and the person told me it was just what my bill cost.

We have had numerous internet interruptions in my Naples, FL home. We were told two month ago to buy a new box from CenturyLink & this problem will be resolved. I am in my NC & my internet service is gone again. I have no access to my internet surveillance cameras until I get back to my Naples home. Really? I have Spectrum in my NC home & have NEVER had any issues with their internet service.

Been fighting to get CenturyLink to honor their deal and fix the crazy bills they send to no avail. Since July 2016 they have been sending bills for hundreds more than what I should owe. So I kept at them but it was hours on the phone and then they still didn't do right. They did have some very pleasant employees who saw that there was something very wrong and tried to send me to managers who could fix it but those managers never did and often got downright nasty. I had the internet and basic phone with no bells or whistles and was getting $273 bills. No I'm not paying that. It was supposed to be $44.

Over the past 9 months I have had to contact CenturyLink regarding their excessive bills every month. I have gone from approximately $100 per month to $167 and the worst part is I was stupid enough to believe the retention team member when they promised I would have accurate amount billed. The service I signed up for was to be $94+/- month for TV & internet. First bill was $165 (signed up in mid April and already have two bills over $160). Have been given every excuse under the sun so just want out... Hasn't even been a full month and now they say I will have to pay early termination. Wow. When will someone in our state legal system take a look at their business practices and close them down! Don't ever trust them. They have so many lies that they tell to get you to sign up but then never seem to follow thru... Run from this company.

This was the worse customer service I have ever had to deal with. The Tech department was completely incompetent. Their customer service tried to take advantage of me by charging me extra for a modem. When I know full well that I pay x amount of money so that I wouldn't have to pay extra for a new modem and their equipment. I caught her in her lie due to the fact of eager and quick she wanted to get off of the phone with my girlfriend and I! The dishonesty of this company is impeccable. Never again will I continue with this company of crooks and I implore others to not fall into the same trap! I will be cancelling in the next five days and switching to Comcast. 5 megs for 63 a month is a crime in my book.

I paid over 100 bucks a month even though I was hardly home and internet constantly was slow and rebooted and TV came in and out. My billing changed constantly and I had to call every month. When I finally had enough they surged me 400 to end service. 11 months early according to them after I put up with this over 3 years. Never get service with this company. Terrible!

When we ordered our service we stated repeatedly that we only wanted Internet. The salesperson signed us up, told us it would be $60 a month and, "Oh by the way you can put a phone on the same line if you want to." We stated again we did not want or need a phone. Was told, "That's fine, I know, blah blah blah." The bill came for over $300 most of which were charges for PHONE SERVICES. We had never even put a phone on the line.

They can't get billing straight and have no one who seems interested in trying. My bill was on auto-pay and they collected the money but also sent me a bill for not paying and threatened to cut off my service. It took two months to get this straight. Then they said my credit card company refused to pay the next month's bill and could give no reason or accountability. The customer representative appears to have a list of answers to questions and reads whatever one may most closely apply to the question asked. I asked for a supervisor, got one, questioned their services and he hung up. When I switched apartments in the same building they put in new equipment and said there would be no charge. Got a bill for nearly $200. For my concern they gave me a $30 credit. Big Deal! I advise everyone to look elsewhere in seeking internet service.

Ordered internet service on April 12 for 3+ weeks lead time install on May 3 and received email confirmation. Called later (twice) to re-confirm was told to "Relax" and they would be able to install with "no problems". Day before, May 2 11:57 am, received email confirmation for install, at 5:45 pm night before got voice mail that said "no port available". Tried to immediately return call but offices were closed for the day. Later found out (after 3+ hrs) on May 3, they do not confirm ability to actually be able to install requested service until night before although they send out confirmation emails before they can actually confirm!!!! Was offered to "try again" or "wait and see". Was told "We have no way of knowing what the techs are doing". Cost me a full day of vacation to sit around, wait for nothing and then hope - HOPE is NOT a strategy!! BAIT AND SWITCH!!

Sadly with CenturyLink there is a problem with corporate and their local facilities. When you try to contact them you may connect to either one. When contacting your local Centurylink the staff is very polite while their corporate is extremely rude and constantly reminding you that you're under contract. They will prefer that you do direct billing and may also try to enroll you into a CenturyLink credit card. They will figure ways to charge you extra hundreds of dollars and when you contact the local CenturyLink they will be very polite and remedy the situation. The following month the corporate CenturyLink will not follow through with the changes that their local CenturyLink has done and charge you extra. After about 5 or 6 months of doing this you will start to see your balance skyrocket and when you decide to quit after being with them for 5 years corporate CenturyLink will threaten you with violation of contract.

At the end of 2016 we decided to switch to Xfinity. We called CenturyLink and DirecTV at the end of December to disconnect. May 1, 2017 we received a bill taking us to collection. When I called I was told I was NOT a customer OR I would have paid the bill. Customer service has given us at least 5 different responses AND we got a refund for $60 from DirecTV. Now we are stuck with a $416 dollar bill with no recourse. I spoke to 'Alex' who implied I was a deadbeat. How insulting. It's bills like this that ruin people's credit. He put me on a blank 'hold'. When I spoke to a supervisor he was just as rude and spoke over me. He, in fact hung up on me. I was then told by a 3rd person that the problem was all DirecTV's fault. The 4th spoke to me and DirecTV (thank you Luis) who could make no sense out of CenturyLink's customer service rep's comments either.

They sold me by blatantly lying to me about there not being any contract and that my bill would not exceed $45 INCLUDING TAXES AND FEES and yet it was at least $70 no matter how many times I called to ask them to lower it and make it what we agreed upon in the first place. I was originally with Comcast, paying $60 a month for service that at the time I felt was too expensive for me. So I called CenturyLink and the salesman told me "Guess what? Not only will we charge you less, but there's no contract and fast speeds." Well, none of those statements were true.

I've been a CenturyLink customer for several years. On December 27, 2016, after a move to my new home, I was to receive a TV/40mbps Internet bundle. The technicians NEVER came for their scheduled installation. I called... they didn't come again for the next service date (a week later!). I called again... they came out, but couldn't get anything to work - not even the internet. I called 3 times again only to find out the service I had been offered was not available because there isn't enough bandwidth allocated for my area! I was told I could only receive 20mbps and no TV.

This company hides fees and codes their bills in unethical ways to charge you more. The 2nd month I received my annual bill that in which I could understand, without all the hook up and transfer fees that were on the first bill. Turns out my monthly service is $28 higher than quote/expected. So I call to contest and they will not work with me or honor my original quote. On top of this I only have a 30 day period to determine if I will stay with the service. The reason I'm wanting to cancel the service is because it was not the price I was expecting and now on the second bill (without the transfer fees and activations) I can understand I'm getting charged more than I was quote and I cannot cancel because it's past 30 days. Therefore I had to pay a $200 deactivation fee for service I had 2 months. I now have cable service and phone that is 4x faster for the same cost. CenturyLink hides costs from you and codes their bills in unethical ways.

I signed up for a 2 year agreement for internet service from CenturyLink. I was quoted a price of $29.99/month for the service. I take notes of my phone calls so I am sure that was the quoted price. Unfortunately, I have been charged $39.99/month. The representative from the billing department said that I was wrong and there is nothing he could do. I asked if I could get a discount to purchase the modem because of their error. The answer was no. I asked to speak to a supervisor and was told that I could not, they don't take calls. I asked if I could submit my concern any other way to have a supervisor contact me. Again the answer was, no. So in the CenturyLink billing department if you have concerns there is no one else to address the concerns other than the person answering the phone. I have been a long time customer with CenturyLink, but as soon as my contract is fulfilled that will be changing.

I cannot describe how absolutely ** this service has been since I have gotten it. I get told REPEATEDLY that they are seeing 40 Mbps to my modem (all I have is internet). Well, when I wireless speed test (using several different tests) I see a whopping 18 mbps which is FAR less than I pay for. So today I used a Ethernet wired to my TV for a test. Guess what? 18 mbps! And when I call, I get hung up on, treated poorly, by people that can't even spell worth a damn (literally have a screenshot showing that "You will receive in three business days for the devolution"... Exactly what in the ** does that even mean??! I've been charged for equipment I have returned and that is a hours long fight in itself.

The phone wire was sticking out of the ground when my lawn service cut it with their lawn mower. It took CenturyLink SIX DAYS to come out and repair it. The repair took 20-30 minutes. I was without phone and internet service for the 6 days. I was told I would get a credit on my account but I did not get it.

I have been a CenturyLink internet customer since 2009. My internet speed has been very slow, when I started online classes it became very difficulty (in 2016) because of why I called Customer Service and Technical Support team several times in November and December of 2016 and I was told to wait until the fiber optic service starts in the beginning of 2017.

After my husband died and I transferred TV service to my name I started getting outrageous bills ranging in the over $250 range for the same service as I had for over 3 years. I spent at least 1 1/2 hours on the phone getting explanations and then adjustments which I thought would settle the matter. The next month nothing changed and there was no record of my previous conversation and they again proceeded to do adjustments and the next month the same thing occurred. I finally decided to discontinue service but was assisted by another representative that assured me that everything will be straightened out so I gave them another chance. I planned to spend the summer in Minnesota and requested service be put on hold until my return and that I would continue service again. I was assured that service will be turned off and no further charges will accrue until I start service again.

I have been with CenturyLink from the time they bought up Infinet. At first they seemed to get things done very prompt and were good about repairs and correcting the issues on a timely manner. I live in Ohio in a small town south of Greenville, Ohio. This past year has been the worst internet service I have ever saw. I was paying for 10meg service and found I was only receiving 3.5 meg and called internet repair. They convinced me to upgrade my package to 40 meg, so I did. Since that day I have had nothing but problems excuse after excuse why I am not getting 40 meg. I'm lucky to get an average of 20 meg. I called internet support. They told me a repairman had to come to my home. I thought problem will be resolved. He never showed up... I called raising Cain about their poor customer relations. Keep in mind I am missing work waiting for them to show up losing my days pay. I think the guy did come the second day.

I lost several days of work, because the installation tech never showed and never called. I have a privacy gate and explained that I had to be present to let the tech on the property, but they were still a no-show for several days. Customer service is nonexistent; they will either not answer your questions, get loud, or hang-up on you. The managers are also incompetent. I canceled and returned the box before it was installed, but continue to receive bills every month. I had to spend additional time calling every month and speaking with managers, who reassured me that it will be corrected and I will never be billed. I still continue to receive monthly bills for nonexistent charges they made up.

Saw an ad for $29.95 internet if you sign up online. Due to tech issues on their site (they said), I had to call in. To condense the story, after an hour on the phone, that $29.95 turned into $70.00. This company should be ashamed running an ad such as this to get customers. If they want to get more customers, they should try honoring their ads!!! And I gave them 1 star simply because I was not allowed to give less.

If you choose CenturyLink over other providers based on what they tell you about your rate, it fluctuates greatly no matter what the Customer Service rep tells you. My advise is to write down each time you call about your bill, the name of the CS person, time and date of the call and the rate you were promised. You can ask for what you were told in writing but you will never receive any written confirmation. Now, each time you call, bring to their attention the name of the person you spoke with, the rate promised, for what period of time that rate will continue. You will find that this will become almost a full time job. So if you go with CenturyLink it is easier to manage if you are retired and have an abundance of time you can devote to time spent on the phone. The lip drive from Customer Service is great but that's where it ends. Good Luck.

I don't even know how to begin this review! We are with CenturyLink for our Internet because we have no other options. Every year when it's Fall or Spring and the ground thaws, our internet cuts off and/or our speed goes way down and becomes almost unusable. After years and years having technicians come over and fixing things just temporarily, they finally told us they would dig up the cable and replace it because there might be a break somewhere. It has been 3 weeks and multiple calls to the Area Plant Supervisor (who told me twice he would send a tech over to our house to make a temporary connection until the real crew comes over to dig) so that we can get good service. The techs never showed up, twice! Now the supervisor does not even return my calls or emails when I try to reach him for answers and or reschedule something.

I've been with CenturyLink for many years, but when I tried to change services, I was on the phone for hours being moved around between billing & customer service & technical support. I was trying to port my phone number back to them and I was directly lied to when billing said it was done - I even asked them to confirm this, and they said yes. I found out the next day that it wasn't done. Later, in customer service, I was having questions. Being polite, I got transferred to a supervisor and through the discussion she hung up on me. And no, it wasn't a dropped call. It's too bad they are a monopoly as the only player for copper land lines and don't care about their customers.

CenturyLink customer service SUCKS!!! Every time I try to block a telemarketer, I get a runaround and I get transferred to someone in the Philippines or other offshore location. I ask to be transferred to a stateside rep. By the time I get connected, the rep can't help me and I need to call a different number. This is total BS!!! How hard is it to block a number? The directions on the web page is totally incorrect. I wish CenturyLink would get their act together. They are losing customers with this crappy service. Just today, 4/24/17, I have spent over 2 hours and the issue still exists.

Absolutely the worst service provider ever! I won't even start on what is wrong. The fact that I called them 7 times and have been transferred from one representative to another numerous times, including supervisors, that could not help me with the issue they caused in the very first plays should say enough! It's either there is no system or people just don't know how to do their job. If changing name on the account is so difficult that I have to spend 2 days on the phone, what happens when you have a bigger problem? Horrible! I wish there was more competition in the market for the people to at least pretend that they care!

My service goes out every day. Three of their techies came out, and each said CenturyLink has bad wiring in the area. Nothing wrong with the wiring in my house, but Century's wiring in the streets is bad. When I call after being fed up with outages, they say take yet another day off work to wait for another techie. I tell them 3 already came, stating the problem is their wiring in the street, and I am told it does not matter, every call requires that I wait at home for them to have the same answer, and not fix the problem. The techies say Century does not want to pay for fixing their bad wiring. Just keep putting customers off. When my contract expires, it is adios to this pathetic company.

I decided around Christmas time that I would finally get internet. I own a small business, so used the internet there and did not need it at home. Having looked up the info, it appeared that I would be calling the actual company. I had NO idea that CenturyLink used third party sales and that, at least in my case, I was not actually talking to a real CenturyLink customer service. The pressure to add Cable TV and Home Security, Phone Service, and Internet with all the bells and whistles was so intense, I had to hang up the phone. The sales person would not take NO for an answer - even trying scare tactics.