CenturyLink Reviews

I was sold DirecTV by CenturyLink on 5/4/2018. They said my TV bill would be $39 plus tax, so $42 a month. I also have my internet with CenturyLink and am now locked in at $56.99 a month. But I received a bill for $159 this month and $139 the month before. No one seems to be able to help me. They keep passing the buck between DirecTV and CenturyLink. I was paying $100 with Prism and I regret having switched but now I'm locked into a 2 year contract. I was told I'd be saving money and now it is costing me a lot more to say nothing of the aggravation I have had dealing with this. Regretfully yours, B.

Our home internet service suddenly went out on July 11th 2018. The DSL light on the modem was red and the internet light was flashing red. I went online and found that this usually means the modem is not receiving signal from the line. (Meaning it is usually on CenturyLink's end.) Using data from my phone plan, I chatted online at 10 pm that night with customer service. It took about an hour to get past the "who are you" conversation.

I'm writing for once with a positive outcome. We where finally assigned a tech Paul G. who really cares to find a real solution to our problem and who has seen at first hand the problems we are going through. His equipment was showing no problems with the service but he witness what we have been claiming all along. He saw the instability of the signal with only one device in use at the time. He was surprised and took the time to try to find what was the real problem. He took the time to trouble shoot the lines that feed the community and agreed they are in need of repair, but it seams he managed to find a port with a better connection. I addition he replaced an outside cable from where there is a splice at the road to the house. He came several different days and stayed as long as it took fixing things here there to trouble shoot the problem. So far it's been 3 days with no issues. We are getting steady speeds at an average of 8+ mbps which we never had in the past. I am pleased someone that actually takes pride and cares for the work he does came and sincerely went above and beyond to help us. I also want to thank you for following up with escalations. I believe it was because of your efforts we got Paul assigned to our case. Thank you

In early June, I called the local CenturyLink, and was offered 10 Mbps, no data cap, price for life at 55$ per month, $65 installation, from Aaron at call center **, approved by his supervisor Jennifer. We were told we would receive our first bill on the 25. We had installation scheduled for the 22, and the installer told us that the order had been mistakenly listed as a dual line, but that that was a waste of money, and that we shouldn't do it. He confirmed our speed of 10 Mbps.

I went to CenturyLink to leave Cox high prices. But come to realize the price of dealing with CenturyLink customer service is worse. No sense of understanding or concern for the paying client. I work with people every single day and even at my clients worse have I ever thought to give such poor customer service. My bill was paid Friday. I paid in cash at a local store. When I received my equipment in the mail I received a paper stating my account number is such and such.

On July 1st I contacted CenturyLink to set up first-time service as my previous provider was getting expensive, Upon calling I speak with the representative and I specify if they're a DSL provider or if they offer Fiber Optic High Speed/Cable; To which I am informed by the rep that they're a Fiberoptic cable provider so I immediately pay the deposit of $85 and schedule a installation for July 6th. On July 6th the technician stops by and asks me to locate a 'phone box' and after discussing further the technician informs me that the information I was given is incorrect, They do not have actual fiber-optic high-speed internet but rather their poles use fiber optic but it requires a phone-line in the home to hook up the DSL router, therefore it's still DSL.

CenturyLink is without a doubt the worst run company I have ever dealt with in my 67 year. They frequently overcharge. You cannot understand the people you talk to. And you get different stories depending on who you talk to. If you have a choice do not do business with them. My last call lasted 45 minutes.

My modem was damaged during a storm and had to be replaced. I opted to buy another modem instead of renting one. I reported the damage on Sunday, July 8. I ordered the modem on Monday, July 9 and received it on Thursday, July 12. I filed a Homeowner's claim on Tuesday, July 10. I am trying to tie up loose ends on this claim and have all receipts except CenturyLink. I asked Centurylink in an online chat if I could be sent an invoice or a receipt with the price of the modem on it but was told that I have to wait until my next bill comes out on August 6. I then call Customer Service and was told the same thing. This is ridiculous since today is July 16. Why can someone not print me out an invoice with the price of the modem on it and send to my email so I can send it to the insurance company? I am a very unhappy person at this time! It seems to me that Customer Service is not living up to its name!

Today, according to Jason from the technical department at CenturyLink, our area is still in permanent exhaust (it has been for at least 18 months) with no time frame to upgrade service since they do not make enough money in our area. To make it all worse, most people on the phone from CenturyLink are patronizing and don't care about the customer. I generally spend 3 hours on the phone trying to get an issue resolved. Reps do not like to send one on to the next level. I topped out at Jason, though he told me he was going to send a report to "someone". Unfortunately, CenturyLink is the only DSL service available to me. It is still a bit better and affordable than satellite internet. Cell phone service is improving. I may be switiching to that and ditching my landline too. CenturyLink has never been truly customer friendly. Their service is adequate at best. If you have another option, I suggest you use it instead.

I have had Centurylink for a little over a month after having to reschedule three technician installations. That was a mess but it is not what I am writing this review about. I cannot, for whatever reason, log in to the CenturyLink website to pay bills, see any of my account information, or anything of the sort. I can't even do the online chat (I really don't want to call in again for a fifth time) because it says my zip code is "outside our service area". I'm pretty sure I am inside their service area if I have their internet right now.

We attempted to change the account by moving to a different plan AFTER the original discounted plan expired. They said we could opt for a new plan at $45 per month forever. The plan originally called for a $65 cost and was discounted by $20. They said OK and were sending out a technician to install an updated box to get 20 Mbps as well. The technician finally arrived many days later and said we could not get 20 Mbps as the wiring at the street would not support it so nothing was installed; we are still billed for $60 to install a new modem which we did not receive.

Where to begin. Signed up in July 2017 after moving to a very rural area with few choices of internet service providers. Did my research, asked for 2 pure bonded VDSL lines. Took hours of misinformation, pricing errors, arguing that yes it was available in my area, finally succeeded. Researched best CenturyLink modem for that service, C2000, bought 2 of them for $99 each to avoid lease fees.

There is a online offer going on about high speed internet 40-80 Mbps for 45-55 USD (as of July 2018). This price as quoted from their online site as, "Price for Life" and "No Rate Hikes". Just saw my first time billing statement today and it says 66 USD monthly charges for high speed internet. This is not the first time they do this and in fact many, many times. I don't normally write reviews but this has been going on for too long. Additionally, they promise me to waive the tech installation fee since I have been a customers for so long, but they charged me 60 USD nevertheless. Either they are not aware of what they are doing or this is a scam to overcharge customers, hoping that customers will not notice. If this is keeps going again, I will have my business elsewhere.

I returned the router (using the UPS label provided by Century Link). It was received per UPS two days before the end of the month in which I had paid for in full. I notified CenturyLink one week prior of my intentions to close the account and return the router. Instead of me receiving a refund for the two days I paid for after CenturyLink had received the router this company continued to bill me for months. They now say I owe them over three hundred dollars, they have turned this over to collections and put negative marks on credit bureaus.

I don’t even know where to begin... 10 years as a customer & I’ve had it!!! My complaints range from techs not showing up for appointments (which I took the day off from work for)... no call no show... To the internet not working, to techs showing up without reading orders from supervisors to call my cellphone or aim for a specific time when someone would be available to allow them to gain access, to sending the wrong replacement equipment (C1100Z) even though the tech I spoke to acknowledged that I have a bonded (dual line dsl) which requires a C3000Z modem. To attempting to charge me $300 for unreturned equipment on (6/2018) which was returned YEARS ago when the modem was replace due to being faulty. One hand doesn’t know what the other hand is doing at this company.

I already bought a modem for the internet, but they are charging $151.99. When on their website it says $45. Plus the download and upload speeds are not good anyway. Download is 7.45 Mbs and upload is 756 Kbs.

First available appointment was about a week after I requested service. Waited all day for serviceman having been told they had an 8-5 window, I finally called them and was told “sorry, we never put the appointment in the computer”. 1 day wasted. Next appointment 3 days later, said they would be there between 8 and 12. No show, no contact, called them at 12, was told appointment had been changed to 8-5, first I heard of it. Called again at 5 when no one had shown up, “oh, he’s already gone home”. Is this how you run a business? Is this how you treat disabled veterans? Guess so.

Our business phone has a loud buzz on it. We called in to CenturyLink. They scheduled a repair to be done today between 9:45 a.m. and 1:45 p.m. When I came to work, I had a message on my answering machine confirming our appointment between 9:45 a.m. and 4 p.m. I spent the entire day glued to my office and desk waiting for them to show up. Of course, they never showed up. So, I called the small business customer service and they said we were rescheduled for between 12 p.m. and 8 p.m. tomorrow. No one bothered to call or let us know. I sat here all day waiting. Didn't even take a lunch. If they don't show up tomorrow I will be on the line with a supervisor. The sad thing is that this is almost always the case with them. Worst customer service ever.

I am beyond disappointed with CenturyLink. I signed up for a TV/internet package through DirectTV and my cable has been installed for a couple weeks now as I had to wait for the next available installment date for internet which was suppose to be today. After no one showed up I called to confirm the appt with CenturyLink just to be told that they canceled the appt yesterday, to which I was never informed about until calling in myself, and reschedule for the “next available appt” which is at the end of July. How do I get a “next available appt” when I ALREADY had one that was set for today?!

First, it took 2 months to have this service installed. I would have a scheduled appointment but no one would show. They didn't even need to come inside. Now the service sucks. The internet goes down at least 20 times a day, probably more. I am in an area where I am unable to have Verizon which is so much better. CenturyLink takes advantage of their customers & I can't wait until I am able to move to an area where better companies are an option.

Had ordered internet through CenturyLink because it was the only provider in my area. I ordered it a week ago and they told me they would come Wednesday to install it. I took the day off work and no installers ever came so I called them. They told me there was never an order placed. So I had to reorder again and having them do another credit check once again on credit I'm rebuilding because they can't do their jobs. I was thinking okay maybe they will come today after they place an order because it was their mistake but no. I have to wait another week meaning I have to take another day off of work for these idiots. I don't recommend this company at all. They are very unprofessional and don't resolve any issues for their customers.

For seven years now we have been told by several different techs that we need new lines ran. Every time it rains the WiFi goes out and I live in Alabama where it rains dang near every day and this is our only choice for internet. For the past year, each time I call and set up a tech visit the tech doesn’t even show up. And why should they show up? It’s NOT going to be fixed. I pay for a service that never works, they are liars and thieves at CenturyLink! Avoid them if you can.

On 062918, I ordered new internet service through CENTURYLINK. Pre-payment was made and a date/time set for installation of 070618 from 8am-12pm. When the technician never arrived and no call/text/email was received from CenturyLink, I went online to find out the status. I found my installation had been moved without notice to 2:30-5pm, and so I waited some more. When 5pm arrived and still no technician arrived and (still) no call/text/email I tried to call the office to find out the status (they close at 6pm). I sat on hold for 35 minutes waiting for someone to answer. I hung up and called back in a few minutes. I sat on hold for another 30 minutes and still no one answered. I waited all weekend (because they are closed on weekends).

It has been since July 1st, 2018 that I have been able to receive incoming calls. I called to report it and a girl said it would be July 30th before it would be looked at because many others in my area also were having issues and there were few technicians in my town. I called again three days later because I couldn't find a repair ticket on my phone number and again a girl said about the same thing the first girl said. A couple of hours later I contacted CenturyLink on the chat, and was told there was NO issue in my area, that it was probably an issue in my house or it would be taken care of quicker. Then she finally got aggravated when I told her that two previous girls told me there WERE issues in my area is why it would take so long, or were they just giving me excuses?

If you're considering this company stop now. They only cause headaches and frustration. Not only are they untrustworthy but they do NOT care at all. I never would have thought that it would take several times just to set up a quick router and still get nowhere. We have tried many times and they hide the truth. They say whatever they can to get out of it even though we have proof. They were suppose to come out several times now. Do not try to reason with this company. They will only keep sending you to another person or "set up" a schedule for someone to come out and set it all up. Only to find out later that they never scheduled someone to come out and then just delete the schedule like it never happened. I'm done with these silly games. Do not try to contact me to try to fix this CenturyLink. It should have been fixed by now. I guess businesses don't really care about money anymore or customer service either.

Forced to having to use only CenturyLink services at an MDU property. Giving customers no alternative for whom they want as provider is ILLEGAL! Overall quality of service technically and consumer support is horrendous. EXTREMELY slow. CONSTANTLY disconnects and support services is a waste of time putting customers on long holds and complete run around with NO resolution to resolve any issue. Incompetent and absolutely THE WORST. If you can choose your own provider, do not bother with this company.

I have a documented credit of $770.18 that CenturyLink refuses to return. I called them shortly after I ported my home phone to my cell phone provider to save $60.00 a month. The telephone was ported on 25 April 2018. I called and was told that the credit would be reimbursed within 90 days. I called approximately a month later to check the progress and was told that the final bill had gone out and that it was verified that I did not owe them any equipment. I was then told by CenturyLink that they would try to expedite the check, after approximately a month I called again last week to check the status. I was told that they were not refunding my money because they did not know that it came from my bank account and that I had to prove it. They requested that I provide proof that it had came from my account because it was auto pay.

We live in a rural area and CenturyLink provides the only DSL internet service. Since getting it we had constant dropouts, the last time they were out the technician put in a dedicated jack for just the internet and talked my wife into upgrading for faster speed. Our speed has not increased and the dropouts are still frequent. About 3 weeks ago there was an outage in our area, they apparently got that fixed but we were still without internet. Last week after a few chats online, they said they would have to send out a technician, and it would be 3 weeks before they could get here. After I said 3 weeks was way too long they put me on hold, to see if they could get something schedule sooner, after holding for almost an hour they said they found a technician who was able to get it working, (said problem was a programming issue on their end), I then had internet service for exactly 1 week, (still with dropouts).

CenturyLink is by far the worst company we have worked with. They scheduled our install on 5/21/18 and the technician shows up on 5/17/18 and proceeds with the install. He tells us our fiber optic line will be buried early June. Our yard gets marked and is marked for over 3 weeks and nobody shows up. We call them and they say there was no work scheduled (but our yard was marked). Fine, we make another appointment and my wife takes the day off as they require someone home and nobody shows up. We call them and they tell us there was nothing scheduled again.

CenturyLink does have some good people who are trying to satisfy their customers. However, the systems and management of the company compare poorly to other suppliers in other industries. When they installed our landline, it was installed incorrectly with some internal conflicts in the programming for our account. I had to make ten phone calls and be transferred many times before the problem got resolved. Their system is set up so the good people who work there are not equipped with the authority and technology to resolve anything. Almost every problem requires several transfers to other parts of CenturyLink. It is a rather poorly managed company.

CenturyLink promises one thing and delivers another. Their billing will NOT reflect what they tell you over the phone. In our case, we had in writing over email. Yet, call customer service, they say "sorry, BUT...!", and blame it on the sale person. They refuse to solve the problem based on "the company policy..." and basically tell us to "deal with it." Based on our experience, CenturyLink has a dishonest practice and an army of reps trained for said practice. Their products may sound attractive but beware of their manipulation and be ready to deal with their reps. Accept that you are always wrong, and CenturyLink always right. Accept that whatever they sell you over the phone and whatever they want to bill you are their right, never dispute it, then you can do business with them. Do not say you are never warned.

When we moved to the Minneapolis area, CenturyLink was the best internet option. Independent and high speed. We were really satisfied, and would have rated them at 5 stars. I even recommended their service. However, the speed has been deteriorating, and brownouts are now common during business hours. And of late, some entertainment sites are being blocked. Does this have to do with the fact that they now offer TV bundles? Like many others, I will not subscribe to leonine bundles. Period. Time to search for alternatives?`

CenturyLink gives 30 days to return leased equipment. It took me 5 calls to the company & 30 days to get return address information. One agent said she'd email a return label; after several days of no e-mail from them, another agent informed me they are not allowed to e-mail customers and would send me a label. Nothing. I finally asked to speak to a supervisor. Voila. Two labels arrived 10 days after the 5th request.

HORRIBLE CUSTOMER SERVICE. CenturyLink is by far the worst company I have ever had to deal with. They shut my services down by mistake, tried to get me to pay the fee, was told I would be credited, never was and now I have late fees when I have never paid a bill late. They have horrible supervisors that clearly do not have customer service in mind. Now I basically just have to pay them extra money because they can't adjust it. That's horrible!

Our family has been with CenturyLink/whoever they were before for 30+ years. We are frustrated beyond belief with the games they play. Constant expiring promotional rates and no integrity about keeping the rate they promised. 6 months after being promised a certain rate for 1 year, my rate starts going up AGAIN without explanation, more each month. Then I face the dreaded prospect of being repeatedly placed on long holds by different agents only to be told that they can't honor their promised rate and wish they could but this promotion expired, etc. This company is among the worst I've ever dealt with. Don't believe anything they promise you. Such games and runaround! This is not a fluke. I've repeatedly had this experience with them making and breaking promises. Zero integrity!

We were a customer from when they bought United Telephone until May 2018. They were great in the beginning but as the years went by and more people around us added their service. It started to go downhill fast. We had DSL brought in over our old copper lines. That was great. Until it was constant problems because our lines were overhead on poles. They buried the lines. Added new phone boxes outside our house. We purchased several new modems from them over the years. I added Ethernet cable throughout the house.

Look, we all have issues from time to time. I have as well. After reading all of the negative reviews, I needed to join, and post my own response. I have 2 CenturyLink accounts. I have, like many others, seen a dramatic increase in my bills after running through time, and promotions ended. My 40 meg went to 80 dollars a month. I was going to cancel the service. But after looking at the bill, when logging out, I seen there was a price for life option, Inquiring minds want to know more. I called, and first, surprisingly, I got in touch with a rep in the United States! I was told that the discounts ran out. Ok, good, are there any new discounts? Loyalty discount for being with them through the years. Awesome! I then asked how the price for life worked. It was explained in clarity. We looked into it, and 1 price, $45 dollars, all fees and taxes included, no hidden surprises. But if I signed up for auto-pay there would be a price decrease of $5 dollars.

My household has had CenturyLink for over 6 or 7 years. Our account was in my roommate's name, with a price for life guarantee. That roommate decided to move out so we just needed to change the name on the account to mine. They said they could do that, talked to him, then to me to get some information and that was all that was said. The next months bill came, I received the bill and paid it for June.

We moved into a new home and set up a date/time for install of phone and internet -June 12th. My husband took off work on the day of the appointment only to have no one show up and no communication. When I called the customer service line, I was told that they "apologized" but apparently there was some miscommunication and our service date for install had been moved to 3 weeks later.

Signed up for CenturyLink because a sales rep came to my door. I had good service at my other house 12 years ago when they were Qwest. Their equipment was archaic. The modem didn't even support the service I signed up for. When I tried to buy my own modem there were limited compatible options. My phone service didn't work either. There was so much static the phone was unusable. I tried to cancel my service. I was transferred to customer retention whenever I called. I finally told them I was moving to the Democratic Republic of Congo. I was going to say Canada but I was worried they might have a partner there. How much did less than a month of mostly unusable service cost? Over $300. Do not sign up for "service" with this company. You will be sorry.

I called CL for the $30 a month for 40 MBPS. I never got that payment. Instead my payment has been double and now triple what I called CL for! CenturyLink will lie and lie and lie. You call in and get disconnected. You call in and get shunted from one customer rep to another. All of them cause you to repeat your information. If you write the CEO - nothing happens! There is no recourse other than to sue them in court. Or find another provider. Problem is, the U.S. has the most expensive and worst Internet of all the AWE's! And in a majority of locations there is only two providers! CenturyLink lies and they will steal your money. If you call in they will call you a liar and even just hang-up on you!

My wife and I are long time customers, (28 yrs). CenturyLink developed in our area out of Embarq and Sprint. The service was never what I would call good. It was, and is still bearable. It is "oversold" in our area, so your speed is no longer guaranteed. I did a speed test tonight, it was 6.09 mbps. Several years ago, I signed a "price for life" agreement with CenturyLink. My bill was around $50 a month for 10 mbps internet and home phone. At that price, we could live with the outages, terrible customer service, etc. It was a budget decision, pure and simple. After about a year it went up to about $68. I called and mentioned that I was still alive, unlike my price for life guarantee. No one knew what could have happened, but there were some discounts that I was eligible for, that would keep my price about the same.

I originally signed up for new service with CenturyLink on April 9th, 2018. The technician arrived a week later to set up my internet. He was supposed to come between 12-4 and arrived at 8:30 AM. I was informed that because there were no lines to our house, I would need to wait for a line to be dropped. When I asked when that would be and if we could schedule it ASAP, he laughed and told me it would be 1-2 months. A few weeks later I called to find out when I could expect someone to be at my home to drop the line. I thought it would be good to know when someone would be digging a trench through my yard so I could rearrange my schedule to be home.

I have been through so many struggles with this company. Every time I call about EXTREMELY slow speeds CenturyLink tells me what the problem is and pretends like they’re going to fix it. They’ll tell me they’ll send a technician out, send me a new modem, upgrade my speed... they tell me all of these things that sound great like they’re really trying to help but nothing ever fixes the internet speeds. I’m so frustrated with this company. I literally have another technician coming tomorrow and If it’s not fixed tomorrow I’m switching companies.

CenturyLink can pull whatever they want. If you file complaints and have documentation. A paper from them confirming what they told you. It doesn't MATTER. BBB told me they had no power over their promises, their business practices or the fraud they continuously perpetrate to the customers they serve. They just counter with their reps were misinforming customers, or the plans changed, or whatever was promised isn't available. In other words excuses can cancel anything said by their reps or mgrs because that is how it is.

I ordered service on June 22, Tech came out the 26th to connect the service. It only took him 15 min max. (He only hooked up the outside.) He left, without saying anything. Still no service... so I contacted customer service, who scheduled another tech visit, we'll be never showed and had to reschedule. The tech came, checked outside cables, "he says it's ready to go" took matter of minutes! He didn't bother coming in to check the phone jacks! So I'm here still without internet/wireless service! I work, so I can't keep rescheduling these techs to come out all the time! And then I called the customer service AGAIN this morning... only for them to say, "OH YOUR ORDER IS STILL PROCESSING/PENDING???" How's that when my service started on the 26th and 2 techs have been to my place to try to fix the issue??! BAD CUSTOMER SERVICE! I may just cancel my service! It has been a week and it hasn't been fixed!

I placed a call to upgrade my service because when I started with them they had like 5-10 mbps. After a few months 15 was available so I had that upgrade. No problem. Up until today is when I had a problem. The agent I spoke to told me that 40 mbps was available and that I could upgrade but would need to upgrade my modem as well for $100 or $10 a month. Okay, no problem. So she supposedly made an appointment for a technician to come out today between 12-4. I took this day off solely for that purpose just to be let down. I called once and the agent said she couldn’t tell me just that the technician did not receive my order and they would contact me sometime within a few days to let me know. Really?! I want a detailed answer NOW! Then I chatted to another agent which told me they couldn’t tell me anything I needed to call AGAIN!

I've been fighting having adequate service for a while now. There's been a big change in their technicians being dispatched as well as being knowledgeable. My service has been in and out since last fall. I've had multiple techs out to only repair the service for a day. This last time I called got an appointment the next day on a Thursday. They sent a message 5 minutes after my repair was to be completed to advise my appointment had been reschedule to Monday. Monday came and went, I checked the Where's my Tech and it now stated Wednesday. Wednesday was going by fast and I finally called and was told they again wouldn't be there and guaranteed repair by Thursday. The tech finally showed on Thursday, claimed a squirrel chewed the line. Had me check my phone to see if I had internet and then left.

Ok so I called about March to order service the DirecTV plus internet package and the installer came on time but apparently CenturyLink can install internet without a phone jack. They failed to mention this to me until the day the installer said, "We can’t." I figured he could hook it up to the cable jack like some internet service can. I went to Cable One for that but on top of that I have tried to get ahold of them for bill information for the past four months. My account didn’t exist. I finally get a bill from them for 472 dollars. I contacted them and they still couldn’t help me. Instead they want me to pay 153 plus the 73 a month that I agreed to like they are the only bill that I have. If I would have gotten a bill in the first place I wouldn’t be in this predicament in the first place.

Moved to a new house in North Carolina, in August, 2016. House already had a DirecTV dish, so went with them for TV, but there was only one provider available for internet - CenturyLink. CenturyLink bundled the bill with DirecTV, for a whopping $5 discount, and what I would soon learn was a great opportunity for them to make their bundled bill a convoluted 6 page tangle of fees, charges, and separate billing cycles, that is virtually impossible to figure out. Aside from higher than normal prices, for below normal internet speeds, the first year went incident free.

I called June 11th for internet services to be installed in my new house on June 18th. The tech never showed up. I called and was told they’d be here the 19th; again, no show. I called and they said I’d not even been rescheduled and that they had to push me out to JULY 11th. Now, I work from home and I told them that when I ordered it, and each time I’ve called, which has been nearly every single day since the 18th of June. They finally told me they could get a tech to my house today (27th). I left my house yesterday (26th) for a few hours and the tech showed up. He said he would leave the modem on my back porch and that everything was ready to go. So today, my actual scheduled date for install, the internet isn’t working.

Contacted CL 5/154/18, a couple weeks before promo ran out. Was initially going to cancel Prism TV, but Leslie talked me into keeping Prism TV and gave me a deal of $49.99/mo for Essential package. She also upgraded internet from 20mbps to 40mbps and gave me a deal of $40/mo for life with $10/mo modem. Gave me a confirmation number and I was ready to go. Said it would be effective May 17, 2018. Get this month's bill, because they are a month ahead in billing, and my bill went from $110 for April 19 bill to 137 for May 19 bill and now 155.70 for June 19 bill, the bill I would think changes would be effective. Discussed with Leslie that estimate of new bill should be around $110 with taxes and fees. So you can understand my displeasure when I received this latest bill of 155.70.

Cancelled Service after many years because of move. Told I had to turn in Router and they would send box to send it to them. If I do not send this router back they will charge me $99.00. So a week and a half later, where's the box? Are you planning on stealing from me, A Disabled American Vet who paid your outrageous prices for years. They are thieves. A 6 year old used cheap router that I paid 5 dollars a month rent on for 5 years and you want steal 99 dollars. Not a chance. Loser company.

Never have I ever experienced worse service than I did with CenturyLink. No idea how the actual internet is because I wasn’t able to get anyone from CenturyLink to come set it up. I called every day for over a week and was told multiple times a technician would be out the following day and no one ever showed up. When I called to see where he was a woman from customer service hung up on me. I called and canceled everything almost two weeks ago and was told I would be shipped an overnight label to send back the modem. Here I am two weeks later with no label and useless modem. Would not recommend CenturyLink to anyone ever... even if there was a fire. Wish I could give less than one star.

Once again a huge price increase... $45 per month! Same slow service and terrible customer service. I have called, got the runaround as usual. Definitely looking into other carriers. I have the slowest internet possible and just deal with it. No reason I should be paying $85 a month for terrible service. I just get so sick of the promotions etc and never get what is promised to me. Looking for a new caring provider... any suggestions?

If I could give less than 1 star I would. Very bad service. We pay for the 40mbps service and on a good day get 15mb download and 1.5mb upload. I reset the box often and it doesn't seem to help resolve any issues. On a usual day we get less than 10mb download and our upload is in the kbps range which is terrible. Considering switching back to Cox. It may be more but at least we can browse the internet and stream videos without constant buffering. I enjoy playing video games too but now something I enjoy has become something that aggravates me because I'm constantly lagging.

Signing up with CenturyLink was unbelievably easy and I was drawn by the advertised internet speed, price, and lack of a contract. Everything from there is downhill. I was given a date for expected installment the day that I placed my order, only to have it delayed a week within two hours of ordering service. The day of installation, we were told that someone needed to be home from 8-5 for the technician. At 4:30, I called and was assured that a text had been sent to the tech as well as the area supervisor and I should expect a call soon and was told that the order had been changed to be installed between noon and 4 (which was news to me). At 5:30, I called back and spoke with a lady that could not understand what I was telling her and could not find my account. When I asked to speak with someone else I was placed on hold and hung up after 15 minutes.

Someone stole my phone and I tracked the phone. It was turned on by someone a few days later, after being stolen, and it connected to one of CenturyLink's customers and the company would not even help the police when they called to get the location of the person or connection of whoever was using my phone. I had internet information about the user/modem and CenturyLink just kept transferring the police officer from one person to the next - the police officer had to keep identifying himself and was on the phone with them for a very long time and transferred multiple, multiple times.

We live in a rural area and Centurylink provides both our landline phone and internet service. For the first year, we had no complaints but for the past 2 years our internet has gotten slower and slower. We have called with our concerns several times and a technician came to our house once. Each time we have been told they are working on the problem and it will be fixed “in a year”. Every single time. We have been told we are in a bandwidth exhaust area. My question is, why are they signing up more customers when they can’t even meet the needs of the customers they already have? At one point we thought maybe our router was the problem so we purchased a Centurylink router. It improved a little for about 3 months.

I called today to resolve some billing issues and after 4 hours on the phone with 5 different people all that was done was that accidentally overcharged my account not once but twice in the result of being charged almost $400 for a $100 bill. But to top it off they wanted to upgrade my services for my troubles and ended up shutting down my internet service on accident and they can't figure out how to turn it back on. So not only did they rob me of my money they took the goods and with each attempt to get them to correct their wrongdoings just meant another hour of being tossed around until their ultimate please hold and leave a message at their closing time 5pm. So now I have no money and no internet and no resolutions whatsoever.

So my yearly cable/internet subscription ended at the end of January of 18. In order to renew, CenturyLink was going to raise my rates 30$. They charge a month in advance, so I paid for January service around late December. I decided to cancel CenturyLink because of price change mid January and go with another cable company. Because I canceled, they reversed my ‘promotional price’ and sent me another bill for 114 dollars after I already paid them 100. So it was 214 dollars for 2 weeks service:)... when I refused to pay for 114 they sent to collections. Unbelievable!

I have been using CenturyLink for years - only because I live in a rural area, however, instead of HELPING customers & building strong relationships, CenturyLink LIES & blames numerous other reasons for their LACK of professional ISP services. For YEARS they have sold us internet service of 1.5 Mbps at a monthly rate of $45 - PLUS crazy Taxes until I complained (numerous times) to finally get CenturyLink to reduce our monthly to $28.10 because we only get .5 Mbps - NOT 1.5 Mbps. I often run "internet speed tests" on my internet connectivity and I only have TWO wireless devices attached, yet the internet connection time is NON-existent. However, we were always charged for internet service which were NEVER DELIVERED. Now I advise everyone I know to AVOID CenturyLink at ALL COSTS and I advise you to do the same.

I was getting charged for four years at a 25Mbps when they can only give you 2Mbps. When I told them they said they would move it to 5mbps. Still terrible service. They did not lower the payment for three months. It was constantly not working so I cancelled over a week ago. They still have not cancelled my account even though I removed the router completely. I am unable to reach them. When I talk to one office to change the service they never talk to the other offices. They never do what you ask. They are a terrible company.

Our landline phone went out. I called within an hour of having the issue. I was given a 13 day window of when a technician could show up to resolve the issue. My husband & I talked to about 5 customer service reps to let them know the phone issue was causing issues with our alarm system. Due to this issue, we also informed them it was urgent the issue get resolved sooner rather than later. Although MOST reps were kind & courteous, they all told us the issue could not be resolved in a quicker manner. It seemed as if the reps could have been trained to say specific phrases to appease a customer.

HORRIBLE customer service! They don't know what they are doing. Issue does not get resolved right away. Transferred to all departments. Services get added without acknowledging or education the customer and it's a pain to have it fixed!

So, our cables are old and damaged and our internet keeps disconnecting and reconnecting, so we called them up and they sent a tech out. He said the power company would have to move their cables so they can fit new ones in. It's been a month and we are paying every month for internet we barely even have. We have called numerous times and the CS keeps telling us to reset the modem even though that's not the problem and we keep telling them that. CenturyLink ** sucks.

This company is a joke. Absolutely hands down the worst "utility" type company I have ever dealt with. They treat you like they don't care because they are the only company that provides high speed internet here. One guy I talked to (we have called at least 20 times in one, ONE WEEK) sounded so tired of hearing problems. You could tell in his voice he was repeating "I can't help you" over and over like a broken record with NO SYMPATHY. With another guy I was literally crying because they messed up the times and I was LIED TO so many times in one day (I was supposed to go watch my granny) and his response was also, "Sorry, I can't help you" even though they messed up.

I canceled my service on June 1st, it went into effect June 4th. I was charged on May 25th for the billing cycle of May 7 - June 6, which was fine, but I had to call the retention team last week because I saw that I was wrongly charged $45 after the last billing cycle. I was told that someone canceled my cancellation without authorization. The retention specialist said she fixed the issue and did send me a cancellation confirmation through e-mail. One week later, I still have the same charge/balance and was told that my account is still active despite the fact that their notes show that I canceled. I now have a second order of cancellation but it seems that nobody is willing to actually cancel and deactivate my account despite my calls, names of representative, chats, transcripts, and order numbers.

This is a terrible Company, Wednesday evening, my phone service with CenturyLink has not been working... First I was told it was an outage, a defective cable... that was Thursday morning, I called later in the morning and was told, "No you need a tech to come out..." Ok waiting for that to happen, called for update later in the day and then was told "No you do not need a tech, you are part of the outage" and took the tech off. Kept advising when the cable would be fixed. Sunday evening called for update and all issues are resolved... Guess what my phone is still not working...

CenturyLink has had outage of internet service going on 5 days already... This started Thursday morning 6/14... as of today 6/17 no internet! This is beyond ridiculous... On Monday I will be asking them for credit on my bill for no service! If anyone else having this problem should call and ask for credit. Maybe if enough people request a credit they will improve their service and customer service! Already made arrangements with another internet provider... Refuse to go through this again! I understand there are outages! But this long??? Will have new service on Monday... I can't wait!

My sibling and I have been with Century Link for over 2 years. I manage his account as he is mute. We cancelled both "Prism" TV, and decided to go with DirecTV, I still had to deal with Century Link as DirecTV does not offer internet service and both have partnered with bundling. Unfortunately, during the process of cancelling Prism, I sat on the phone for over 90 minutes in which I spoke to 11 people, 9 of which were offshore call center agents. One hung up when I asked for her agent ID, the others were rude and could not answer much of anything.

I don't believe in my 50 plus years on this earth that I've ever had a company flat out LIE!!! I reached out to CenturyLink on Wednesday 06/13/2018 to set up services. From the beginning it's been an absolute nightmare!!! First of all I never asked for self installation. However they send me an email stating my modem has been shipped but they had my unit number wrong. I called them and they said they fixed the address. However UPS said they couldn't deliver the package because my apartment # was incorrect. Then I speak with a installation tech who says well UPS doesn't deliver on Saturdays and when I told him I didn't sign up for self installation he says it's OK. The tech will bring the modem.

CenturyLink disconnected my TV and internet. Admitted it was their error but no one can restore it. Countless calls and tweets and emails but no follow thru. Already been a week. Now it’s the weekend again. One hand doesn't know what the other does. Very disappointed and frustrated.

If you have an alternative internet provider I would highly recommend using them instead of the hassle of using CenturyLink. The customer service is very unprofessional and the reps will tell you anything to get you off the phone. I was lied to by 6 different reps about billing issues, scheduling appointments, and how much my monthly rate would be. I was told I would receive a modem for free for the hassle when in fact they charged me an extra $100.00 for it. It took me two weeks longer to actually get service than what I was told and of course I was already being billed before I even had service.

While relaxing online tonight I lost service at 7:40pm. Same time I get an email confirming my address changes that I had not requested or made. I chatted online and was told that a service order for termination and removal of my equipment was in process, but he could reinstate my service for $54 a month! I only pay $45 for the same plan and only got it in March...I told him I just want my services restored and back as they were, he said he could not do it, I had to call back in the morning to get it squared away. I am beyond frustrated. Up until tonight I was happy with my service, but this is unacceptable and I'm ready to return my equipment and find another provider.

I have been with CenturyLink for over a decade and had numerous internet problems with speed and connectivity. My bill for cable, internet, and phone was 244.00 a month. I had surgery in January and couldn't afford the bill so I called to cancel on 02/01/2018. They talked me into keeping my service offering a great discount of about 70 dollars a month.

Called the 3rd week of May. Was told they would come connect internet and home phone on June 13th. Waited all day. Called them multiple times that day. At minimum spoke to 3 different reps each time. Call kept getting transferred. Well when we called after 5 supposedly the installation/tech guy tried to come by but noted address couldn't be found or doesn't exist and that he tried calling but no answer. Both are a lie! I was by my phone all day. He never tried to call and the address does exist. You can find it easily by entering it into a gps and they had provided services to previous homeowner. So I spent all day on the 13th waiting for them. Had to be at work by 5. Spent more than 2 hrs on the phone calling that day. One rep said he could get someone out there by 7 pm. I'M AT WORK. I HAVE A LIFE. I can't call in or leave because they don't show up by 5 which is what they stated they'd do.

We have had CenturyLink in the past and was NOT happy with the service or their customer service. We recently cut the cord because we got tired of being ** by Cox Communications' RIDICULOUS billing practices and forever cost increases. Have to say that this time around hasn't been so bad. It's still somewhat slow but not bad considering how much we stream and the installation/customer service has improved. Our 150.00 dollar prepaid card came as promised. Our monthly bill is VERY affordable. Needs some tweaks here and there but overall we are pleased.

Landline @ home with 2 elderly, health ridden parents failed approx. a week before my Mom's 80th birthday. Our landline is the only phone which works due to being in a rural area and bottom of a ridge. Landline failed. Called for repair. After several questions while I was on a cellphone cutting in and out I was informed a service repair date wouldn't be til June 15th. Really? How do we call 911 and Mom's birthday was June 2nd 2018. So no one could call her on her birthday and no way for anyone here to call 911 unless you hike down road til a cell works. I explained parents were elderly, health ridden and needed a phone for emergencies etc. No explanation besides, "We have other customers for how long repair date was set out so far."

We have never had CenturyLink but we received a collection notice from a company representing CenturyLink. If CenturyLink was a reliable company wouldn't we receive a bill, phone call saying we were past due? The address they say that is on file we haven't lived at for 2 years. This all seems fishy to us. We pay our bills but it's hard to pay a bill to a company you never sign up for or received a bill.

Signed up for internet service. The technician that came to the house told my wife that the test speed he got was 6.4 Mbps but the house supposedly didn’t qualify for any service. Made it sound like he was doing a big favor for us to get set up for 3 Mbps. I spent 2 hrs on the phone with customer service to try to find out why I was guaranteed 7 Mbps when I called to order service but then had a technician set it up for a much lower speed. 30 min of that time was when I was put on hold then hung up on after which I called back.

They randomly started charging us internet services for 2 years and the associate gave me a really bad snotty attitude when told him they had the wrong info and I got transferred a million times and scoffed at when I asked for a manager and left on hold to die. They're crooks.

2 weeks and counting with no phone service. Husband was promised a discount but lo and behold our bill was higher this time and we still don’t have phone service. Internet does decent if no one else on your road is home to be using it and you've called and had the technician you know on first name basis now come out to fix it several times (which we have nothing against him. We’ve made a new friend.) Just major frustrating when you call and no one can give you a clue why your whole neighborhood is out of service and has been for 2 weeks. Husband asked for a technician AGAIN and they agreed for someone to come out but only if he was home in case it was something wrong on ‘our end’. The ENTIRE neighborhood is out but you want to pretend it may be our fault??? Husband told them he’d have lost his job a long time ago if he took off every time they've had to send out a technician.

I had pre-paid CenturyLink over $115 for them to come to my house on 6/4/2018. I pre-paid this amount a week or more in advance and took off work so I could meet their technicians at my new house. I did not receive a courtesy call or any notification when they did not show up. I called the customer service line, and it was mentioned that a technician would not be able to come out to my house until 6/12/2018.

I work from home and contacted CenturyLink 6 months ago to upgrade our internet as it ran extremely slow. They sent a technician out (2+ weeks later) and he had to run a new line. It was not buried at the time. He informed me the line could be driven over for some time before being buried as it had to run across our driveway. For a couple weeks now we have been kicked off the internet daily and it's running back at the original speed. I contacted CenturyLink and requested the line be tested/repaired and buried to avoid this happening again. It's June 11th and the soonest a technician is available is July 3rd! There are no other options in my area as it's unincorporated and considered rural. I was not given a discount for the month. I will be paying for the faster speed and not receiving it!!!

My elderly mother has Prism home phone and tv. It went out 2 days ago and when we called for repair service, we were told it would be a week before anyone could come out! It's not like we live in a remote area; we live in metropolitan central Florida! So she has no way of communicating and doesn’t have any entertainment via TV for 9 days? This is absolutely the most ridiculous response we’ve ever received as a consumer. Not to mention she has to restart her tv almost every day because it goes out. Lastly, we filled out the low income form for her to get a discount on her plan and Century Link actually doubled her monthly payment. The service, equipment and overall poor quality of taking care of customers is incomprehensible. Buyer beware. Don’t waste your time or money with this company.

I upgraded my internet service to “10 Mbps High Speed Internet” as soon as it was available several years ago and pay $59.90 for the add on. I have rarely had the delight of receiving 10 Mbps; It had been about 8, at best, but in the last year, I have been lucky to get over 1.5 Mbps. I have asked the call center about only having 8 Mbps and the response is that I actually only pay for “up to” 10 Mbps and 10 Mbps is not guaranteed. However, I called this past Wednesday 6/6/18 and they scheduled an appointment because the service was testing at .41 Mbps. The technician came Friday 6/8/18 because that was the earliest appointment time. Last night, the service was at .71 Mbps after he fixed it. It’s not a problem inside my home. It’s a problem with the lines and delivery of the DSL.

I pay for .5 Mbps (download) Internet service on a DSL line. Most mornings, sometimes all day, my download speed is .02 Mbps -- about the speed of a voice-phone audio 200 Baud internet connection 25 years ago. Complaints bring no solutions. I complained yesterday (June 8, 2018) and was told a repair person will look at it June 15. That's a week! Repair people who come here don't care. They openly say they hate the company they work for. One repair person told me my service was slow because CL has overloaded the DSL connection. Who knows?

Terrible customer service... talked to 8 people and just got shunted from billing to tech support and back again... several times! Each department blamed the other for the screw-up. About 4 people in, I talked to a fellow named Dan who was tech support out of Boise, ID (hats off to Dan) who gave me the real reason why my service had been interrupted and what I needed to do to correct the situation. Turns out I had two accounts of which one was to have been deactivated when I got a service upgrade last month. The payment I had made was credited to the inactive account and when the active account wasn't paid, they shut off my service. They absolutely refused to credit the correct account and I had to pay the fee that I should have paid to the active account in the first place.

We have a cabin in WI that we had internet installed at 2 weeks ago with CenturyLink. It worked perfectly for the 2 weekends that we were able to use it. We came up last night with the intention of working from the cabin on Friday only to find that our internet service did not work when we arrived. We attempted to reset the modem but were not able to. We called CenturyLink technical support and she attempted to fix the problem remotely. We tried this for about an hour and she determined that a technician would need to come out to fix the problem. The earliest they could get a technician here was Wednesday June 13th almost a full week after we reported the issue. We explained to her that we would not be here on June 13th and really needed internet within 24 hours and she simply said there was nothing they could do.

We were experiencing an internet outage in our area - which I knew was regional because a friend contacted me with the same issue I had (slow traffic). Gave it almost an hour (nothing critical going on) and then contacted support on a chat to get an ETA for the issue if possible. After explaining that this was happening at two locations that were unrelated so that confirmed it was not the onsite equipment at either (just basic logic) could I find out a rough expected timeframe for resolution. The online tech wanted to then factory reset my modem. I again repeated that it wasn't an issue at my location or the other location as they were separate accounts, separate addresses, separate equipment.

I set up a business landline in my home back in January for a small business I was going to be running. I was told I would be paying 60 something a month for a promotional package with internet in order to make it cheaper than the landline by itself. The ONLY reason I even was compelled to pay so much for just having the most basic landline is because the company I was working for told me I could only have a hard wired landline and Centurylink was the absolute only company that would service our "rural" area.

Contract was ending with Xfinity, and although the service was good, I don't like the way they play with pricing, so was tempted by CL's Price-For-Life promo. Checked it out on the web and noticed that the only two modem options at sign up are "Buy" and "Lease". I chatted with someone at CL and told them I already had a C1000A from earlier service, that it's still listed on their supported list, so I didn't want to lease or buy; I just wanted to use my existing modem. They told me: no problem, we HAVE to send you one, but you can return it the next day. So I signed up. Sure enough, my existing modem worked fine for my speeds. Sent back their modem next day with their shipping label. Guy at UPS drop-off told me to keep the receipt, because CL has a habit of losing the modems.

I have a landline with CenturyLink. When I first got service last year, I waited at home for 8 different days to finally get service. They indicated they tried to reach me, but couldn't so they didn't come out. They couldn't reach me because I live in a remote area with no cell service and of course No landline at that point which is why I needed them in the first place.

After another day without internet I phoned CenturyLink again. I was told the modem needed to be replaced and that one would be overnighted to me. This was Wednesday and today is Tuesday of the following week... guess what? STILL NO MODEM. I spoke with the customer service rep who told me that the ‘free no charge’ modem was a ONE TIME COURTESY and DO YOU UNDERSTAND THAT WE WON’T DO THIS AGAIN? What customer service rep thinks this is a good tone and verbiage to use on customers that spend well over $100 each month for very poor Internet???

3 cell towers 100 yards from house, cable and telephone broadband two miles away, fiber optic cable roughly 100 yards from back door and can't get a high speed service. Many times 15 minutes or more to get in my bank account. If try to use a bill pay system might lose connection before transaction is completed (20 mins) newspaper read may take all day to read 30 pages of headline's sad system. Pay same amount as those that have CenturyLink high speed service. Their speeds get increased but my service never changes. I'm paying for their service.

On May 24th I called in to upgrade my internet service speed. After confirming with the rep about what speeds I wanted and the required equipment upgrade I also decided to purchase a modem. I was told to expect the price of the modem to be on the next bill, which I expected and was fine with. As soon as I got off the phone with the rep I received an email stating that they got the change of service request and to basically expect more info later.

I contacted CenturyLink in March because my bill jumped up a staggering $100.00 per month. After an excruciating conversation, it was agreed that I was to receive credits/discounts. Nothing applied to my account so I called back today. Absolute rudest customer service experience in my entire life. The male rep literally told me there will be no credits/discounts, as previously promised, applied to my account, and that all charges are accurate and basically to go pack sand. It wasn't just what he said that was so shocking, but how he said it. He was riddled with excuses when I would ask direct questions and responded with a bizarre "God Complex." He genuinely sounded crazy.

It seems that if you don't buy THEIR product (Modem) you lose internet for most of the day. (On and Off) Their fix is for you to recycle your modem and then...bingo, it works for the next 5 minutes and then, you lose internet again. Lovely. This has gone off for way too long. If there was lower than a one star, they would earn it.

Century Link only provides 3 MB/sec Internet service in my area. Many of my neighbors cannot get even that much because Century Link will not provide enough lines. They are charging me nearly $60 per month for such low quality service, and frequently the internet goes out even when the DSL is still functioning. I wish I had alternatives.

Tech came out. He just tested the internet line, said it was only 8 to 10 mbps rather than the 25 mbps that I was being sold. Recommended Comcast and left. So I get a bill for 64.50 for tech installation but nothing was installed or activated. Customer service just said I need to pay it. Not cool.

Do yourself a favor. DO NOT get CenturyLink internet. It is complete garbage. It is the slowest internet out there and it's 57.00 dollars a month. 3.64mbps download speed and 1.19mbps upload speed and that's with no extra devices connected to the internet. Utter garbage internet.

So far in trying to set up new service for internet, telephone and DirecTV I have spent a total of 3+ hours on the telephone with 3 different representatives from CenturyLink and still do not have a definitive set up date. I have never experienced this amount of incompetence in a company. I have had experience with several internet/cable companies such as Comcast, BrightHouse, Xfinity and others, none of which are perfect but no one has compared to how bad my experience has been so far with CenturyLink! And just think I haven't even become a full customer yet. Unfortunately in my area they are the ONLY provider or I would be closing another one in a second! If you have a choice stay clear of this one!

Really not satisfied as their billing procedure is about 2 months behind the real time experience and thus very confusing. Hard to get information from chat but emailing to TalkToUs@CenturyLink.com worked out much better

It would be too cumbersome to go into detail of my experiences with CenturyLink Customer Service. But I must state I never experienced such stupidity in my lifetime that I experienced with dealing with them. They cost me a couple hundred dollars because of their stupidity when signing me on as a customer. And everything got worst after this. I was a Winter resident in FL and only signed on for 3 months service. But they failed to tell me the Owner of the house had a year long contract and was on automatic payment. So they canceled his account and signed me on without telling me what was going on. Now I can't get rid of them. Every month I been getting charges since a canceled with them. And every month, they are notifying me of new promotions and treating me like I am an active customer.

I set up an appointment with CenturyLink for new internet service to my new house. Despite being promised a reminder phone call the night before and a call when the techs were coming, I got neither. Then on the day of installation, the techs went to the wrong address, which was a vacant lot. These people have my cell phone number, a simple call at that time and I could have told them my correct address, but instead they sent me an email saying that no one was home so they could not complete the Installation. I took the entire day off of work to be home. When I called the 800 number, I was given a new installation date 10 days later, rather than have the techs turn around and go to the correct address. I'm wondering if this company really wants my business.

I have a cabin in the Mts of VA that does not have cell service. So I rely on my landline from CenturyLink to work. When it didn't work, they told me it would take 7 days for a repair person to show up. I have spoken with repair and a repair supervisor - and both said there was nothing they can do. They are a big company, so why can't they pull repair service people from other locations to help out our area? Isn't that the benefit of a large company. And there has been no hurricane or bad weather, so I guess the poor service is just fine with them. I really wish I had an alternative to this company that has such poor repair service. I just hope that when the repair person comes, he can fix it.

I recently cancelled CenturyLink service after nearly 7 years. While the telephone service and Prism TV were overall decent products, the prices were becoming higher than I would like - which wasn't the reason I cancelled... Any time there was a problem, service was frustrating to say the least. Four years ago, I sold one home and moved to another. It took nearly 3 weeks of them missing appointments to get service going at the new place. The reason?? They were either calling the number that was being moved (which was disconnected at the old place and not connected at the new), then called an outdated cell number despite my giving them the correct cell number every time I spoke with them. I found out two years later that the outdated number was STILL connected to my account and managed to get it completely eradicated.

I have had to make frequent phone calls for my in-laws whose phone goes out seemingly when the wind blows or it rains. Last year my father in law had his leg amputated, had visiting nurses and his phone was so bad with noise, they couldn't call out or receive calls in. It took over a week for someone to come and fix the line (outside line). This happened a few times to them last year. Now their phone is bad again and it is making random calls (seemingly by itself) to 911 and 411. My in laws were shocked and suspicious when someone in uniform with a gun showed up at their house 2 weeks ago claiming a 911 call was made from that location. I called emergency management the next day and they said that is common when it rains to get 911 calls from people who claim they never dialed 911. Now today my in laws get their phone bill and see 5 calls to 411 for $4.99 each.

Yesterday (5/28/2018) I woke up to find I did not have internet service. I called CenturyLink to see why and was told my payment failed and the account was on hold. The reason the payment failed was because my bank card had been deactivated recently due to a merchant breach. I cannot update my payment information over the phone because it is a holiday and the billing office is closed. I cannot update my payment information online because I do not have internet access. I did not receive an email or any other type of message to let me know my payment failed and I would lose internet service. My son helped me update my payment information so I was able to get my internet working again.

I paid my internet bill which was past and present due on May 8 2018... It showed amt of $0.00 due next bill would be due June 15 2018. Today I got a bill from CenturyLink for 155.99. Now there is nothing that would cause my bill to be that high for 1 month of service. I have proof of payments and how much my monthly bill should be. I only should owe $45 a month.

Do not use this service. I was repeatedly charged over $70 for 20 megs of internet. Upon trying to resolve the issue, I had to contact Customer Service 3 times in attempt to make any progress on the matter. This company does not behave ethically and has no problem taking your money for a low quality of service and the lowest quality of internet.

I have had a business account with CenturyLink for several years, in fact I was an Embarq customer when CenturyLink acquired them. For the total time I have been a customer my internet has never worked at the rate I'm charged. I have called numerous times and was told they would give me discounts due to my problems. They charged me the discounted rate for 2 yrs and started progressively raising my rate. The bill I received this month is the highest ever and I still struggle with bad internet at my business, it is constantly buffering.

I wish every day that another provider comes to my area so I can switch from CenturyLink. Their internet speed at my location is ridiculous. Goes down daily at about 3-6 pm. I have tried for years to get them to remove long distance service on lines. I filed a complaint with my AG and am still getting nothing but excuses. Poor example of a business. I cannot name any company I work with that I dislike more.

I wrote an earlier post about my previous experience and upcoming install! This was a great experience. The tech arrived early and increased my speed within the hour. Good job CL. Justin was my tech.

We were looking to transfer our service. Initially told May 13th. No call no show from tech. We complain and are promised setup by the 19th. No show. Then 23. Now we have been bumped to June 5th. No reason why. We will be out of internet for almost a month by then. Costing us a lot of money in data from our cellular provider. Century Link refuses to work with us or even explain the delay after delay. They run a monopoly in northern NJ and acquire more customers than they can service. I will never recommended them. Never use them again and I have switched providers to the only more expensive options. Horrible company.

We had 2 lines of internet services when we lived in Colorado. We purchased a house in another state and part of family moved first of March, 2018. At that time we disconnected one line of internet and left one open as my husband would be there till end of April 2018. When they disconnected the one line they disconnected the other line also and we had to spend many hours on phone getting service restored for the one line of internet service. My husband moved on 4-3-18 and the internet was disconnect from our house on 4-30-18, unfortunately, the company didn't issue a disconnect internally and I kept getting bills for services we no longer had.

The telephone line they installed ceased to work after only a year. When I called their customer service I reached a call center in India, staffed by techs that are nearly impossible to understand. They also read from a script that may or may not address the customer's current concern. Repeated "testing" consists of unplugging and reconnecting their modem, which did not work. Scheduling repair locally turned into a seemingly impossible endeavor, with the call center giving me a time of day but not an actual date for the repair. Unwilling and unable to stay home every morning to wait for CenturyLink, I fired them in February. It is now May and they are still billing me. Their online chat refuses to acknowledge my cancellation, and I am about to speak to my local post office to see how I can simply refuse their bill.

In late December 2017, our modem at our lake home in Florida went out. I called CenturyLink repair group (over 3 hours of effort to get someone) and they ran diagnostics and agreed the modem needed to be replaced. Closest office to exchange modem (Dothan, Al) has been closed. Promised a modem to be delivered before I returned to Houston. It was not. No internet service. Modem finally arrived where I was not there and was placed in the house awaiting my return. I returned to my home in April, could not get new modem to works. After hours of calls with numerous reps, I was told wrong modem was sent. Was told new modem to be sent... now May 23rd, no modem or internet.

My experience with CenturyLink was a nightmare! I signed up for service because my cable internet was becoming too expensive, I signed up on April 23 2018 and selected May 19th 2018 (the first Saturday available for install!) and selected to have my prior ISP to cancel on the same day. I paid $130.00 for said "service" yet when May 19 comes around the tech shows up and says he can't install because he needed a bucket truck or a flagger to get to the pole. He said that he would be in contact with me. I never heard back from anyone!

A year or so ago, we switched from Cableone to Centurylink due to high rates and slow service. We only wanted internet, didn't request a phone landline as we have not had a need for one for about 7 or 8 years. We were told that the best deal involved a landline, and we believed them as the promotional price was less than what we had been paying. Our promo has now ended and the price went up by more than 30 dollars, so after about an hour and a half on the phone talking with 4 different people, I come to find out that we never should have been offered a deal with a landline, that there were far better deals for internet only. So we have been overpaying for over a year. This is a fine example of companies taking advantage of older people.

We purchased a new home and ordered the internet equipment. Took a week to get the equipment (5/16) and we cant get equipment to work. I have called numerous times to customer service. Be on hold 25-30 minutes at a time to be transferred person to person and no one knows how to help me. I ask for the password to the internet so we could connect with smartphones. They reset my password to my account to pay my bill because they didn't understand what I was needing. Requested a tech. Took 4 days before there was a tech available to come to our house. We are having to pay someone to sit at my house since we work during the week like normal people. Here it is 3:00 and still no tech. I check with customer service. They show no order on my account talking about major issues. This place is a complete joke. I don't think anyone you can talk to lives in the US either.

First of all, when I signed up with CenturyLink years ago, I was sold on the promotion. They offered different speeds of service but for the same price, so of course I chose the highest speed, 40 Mbps. After the installation I was surprised to see that 40 Mbps was not the speed I was getting. I called in, had a technician come out, who advise that where I lived, in my area, I would never be able to get that speed. I was lucky to get 15 Mbps. I explained to him that when I called in for information, the CSR told me I'd be getting 40 Mbps. He stated that the sales reps don't have that information, so you're basically getting lied to in order to sign up. Anyway, I had agreed to 12 months when I signed up, so I stuck it out. It was okay for the most part. I actually stayed with them for YEARS. Until recently, it was very laggy, always buffering or just not working. I decided to go with another company.

I have been with CL over 10 yrs. No problem until I relocated and had serviced moved. Then problems started. Package changed but bill went up. Internet speed reduced from 20Mbps to 10Mbps but bill up. So now my long distance was removed. When I called to inquire I was told I have extended long distant which I do not because I have been billed for them as well. I have spend over 10 hours with different reps each telling a lie and the next rep says, "I don't know why they told you that." So now to get the service I was originally promised unlimited long distance phone with internet am told I have to pay extra 20$. My package went for 57$ to 65$+tax. Now they want 85$+tax and speed reduced from 20Mbps to 10Mbps. Very disappointed and poor customer service.

March of this year I started having problems with the Prism TV receivers. They ended up sending me another one and that one did not work right as well. When I called in to try and resolve again their representative suggested I switch to DirecTV because I could get the same channels for a lot less money. Long story short now they say my monthly bill is over $207.00 per month when I was previously paying $119.00. Their billing dept. just tries to give me double talk and act like I'm speaking an alien language when I tell them I agreed to the intro package/rates for 2 years. This was all after being transferred being put in hold for 2 hours. Not to mention the $200.00 visa card incentive has now mysteriously been reduced to $100.00. This promo is false advertising and my next stop will be to file complaints with our state regulators.

A week and a half ago I decided to transfer our service to our new location. I was on the line almost 2 hours with a young man from Utah setting up internet service and DirecTV service that is unacceptable at this day and age. Today a technician came to my new residency and did not enter the home but connected lines outside. Now during my two hour conversation with customer service while setting up the service I indicated to them that the modem may not be compatible with the fiber lines for where we were moving to. I was told that that wasn't the case. However today after being hung up on a transferred multiple times I was told that the modem is not compatible and that one could be shipped to me within 3 business days.

I signed up for this service as is my only option. They promised me a certain speed however I never have it. My last string of calls revealed that it's more like a range of speed and I'm at the lowest. I've yet to watch a whole movie without skipping and buffering. Netflix doesn't play majority of the time. For reference, I have 3 TVs, and my kids have 3 iPads. The poor service is unable to support those items. Customer service is not 24 hours/day. It's a nightmare getting to the right department, speaking with a native born English speaker and/or speaking with a manager. It's a waste of money. Save yourself a headache and avoid CenturyLink altogether.

We are currently on hold, literally, trying to get someone to fix our Internet. We have been trying to speak to a manager for hours, and are being denied. We have had Internet issues since January, and it is now May 18th. These people are the absolute worst. They will not let you speak to a manager, do not fix your issues and then expect you to wait weeks to get the issue fixed. Our only choice is to cancel our service and go elsewhere. We are also going to contact Call 4 Action, as we can get nowhere. Just horrible!

Have service with CenturyLink for 5 years. Every time there is an issue with phone or TV service and especially billing it becomes a nightmare to get it resolved. As an example to keep my discounts current I called before they expired and was guaranteed they would be in place for the next billing period, they were not. It took me 4 months to resolve many other issues as well. They are the worst.

Where to begin... I signed up for Centurylink when a salesman came to my front door. Long story short, I signed up for Prism TV and Internet. The Salesman told me that because I was a college student, I would receive a discount on my service. He also told me that I would be receiving a $100 Visa Gift Card. When I received my 1st bill, there was no type of discount listed for being a student. I called customer service and I was informed that there is no such thing as a student discount for Centurylink services (Lie # 1). When I asked about the $100 gift card, the rep explained to me that I would be receiving something in the mail that I was to fill out and mail back for the gift card. I have had service now for 7 months, still have yet to receive the gift card (Lie # 2).

I called in because my bill JACKED up, though the service we don't even get the speeds they PROMISE. I explained that I wanted my past rate, I was not notified it was jumping up. I thought the last time it was locked in when I called. Loyalty adjusted the rate. I explained on that call that I was MOVING in May- 3 blocks away and that I would want to transfer my phone/wifi bundle. I was told that I could. It would just take a call to arrange it. LIE, LIE, LIE. They told me I would be rated as a new customer. BUNK, I have CenturyLink for YEARS and I am not new. So now they tell me the "grandfathered" rate would INCREASE on the transfer. I asked if they note accounts, "Of course," he said. The rep didn't know what she was doing or promising. NOT MY PROBLEM.

I ordered internet service with CenturyLink and had it disconnected the same day, as a matter of fact, I stopped the technician from connecting it for the simple fact, they have made me so angry with them. I told them I had my own modem. They took it upon themselves to send me one anyway. That’s what really prompted me to discontinue with them. They didn't enclose a label in the box, therefore I had to pay to ship it back. They are absolutely unprofessional. Customer service doesn't know what they are doing. They are an absolute nightmare. If I could give them 0 stars, I would.

Last fall I went with CenturyLink for internet service. Something that I now regret. It is now the middle of May and I seem to be struggling to get them to come back and bury the cable. I have called them, I have done on-line chat with them and I have even left a voicemail for the local supervisor, Corey, but he never felt the need to call me back. The same technician has been to my place twice, has submitted the information twice to get the cable buried and apparently his orders keeps getting lost. I am hoping that this will get resolved soon as the cable goes from the box in the front yard, thru my trees (to get over the driveway) back thru the grass in the front yard to get to the house and it is mowing season. The owners of CenturyLink should be reviewing their customer service policy with their employees/contractors.

I have had CenturyLink (and its other AKAs) for over 30 years at this location. Over the past seven years or so my phone service has degraded to the point where my line is consistently noisy and I can expect to lose service a couple of times each year after a windy or stormy day. As I told one CenturyLink rep they should adopt the buffering sign as their official logo. My computer and other streaming devices constantly buffer. This also has become worse over time. I, as others, was told it was the modem which I replaced.

There are only two internet service providers in my area: CenturyLink and Spectrum. Lucky us. I switched from Spectrum to CL last year because they had a special that would save us a lot of money: $33/month for 10 mbps through a dedicated line. I was iffy on this speed, as we had previously enjoyed 100 mbps, but the salesperson assured me that this new service would be faster, as we would not be sharing our line with neighbors. Something about speeds going up and down based on our neighbors' usage, which would not happen through CL's dedicated line, assuring us a consistent 10 mbps. For that price? We couldn't resist!

Was charged for a landline that I never accepted. I dread talking to CenturyLink. Everyone I know dreads it. I'm talking it took me 4 people and I don't think it ever got resolved. I'm on a fixed income. I can barely afford internet service. I haven't been overcharged with CenturyLink. Been shut off. Had to pay $150 just to have my internet reinstalled. At one time this company is in it because they can get away with it. Had I known there was a lawsuit against them I would have been the first one to sign it. It is nerve-wracking. I should not be billed for a landline that I never had installed, never signed for, and to be put four different people and I still don't know if it's been resolved.

I would give them negative stars if I could. Liars. They promised a ton of crap that they did not deliver on. They showed up late for appointments, didn't actually fix issues they said they resolved. When I went to cancel my service with them I was told that I would not be charged an early cancelation fee due to the BS that I had gone through with them for months. I received a bill saying I owed $1242.20 for early cancellation a month later. I called up and was on the phone with Catherine ** Employee ID **. I spent nearly 2.5 hours on the phone getting this all figured out. At the end of the call I paid $596 for various charges but the remainder I was told would be waived due to my previous issues and the fact the my previous rep had told me I wouldn't have any cancellation charges.

This is the worst internet provider I have had... EVER!! The cost is 3x other providers. CenturyLink has blocked other svc providers from many areas. The internet is always down making it impossible to conduct business. When calling cust svc-you are speaking to the Philippines-not USA. After losing service for days they offered $10 refund on bill. They are the absolute worst monopoly out there now. We are held hostage with this 1990's style service. Horrible customer service and do not use this provider if you have a choice!!!

Had service for 2 weeks and only had a connection for about 4 days. Always something going wrong and always had to wait several days for a repairman to show up but bill arrived in record time.

CenturyLink is priced more reasonably than my other option (Comcast). Although their service has gone out several times, their customer service has been able to restart it with just a phone call from me. Speed could definitely be better, especially when multiple devices are in use.

I have smart tv roku.com and 3/4 to all I would like to see will not let me because of slow, slow! Not compatible with other providers. What is the sense of having a connection and not enough ump. Need to be equal for all consumers.

Our transformer was struck by lighting at 1am on Thursday morning. I called Thursday because our internet modem would not reset/connect. It was noted in the notes the problem was either wiring or the modem INSIDE THE HOUSE. I was told a repair person would be here Friday between 12pm and 5pm. I called Friday and was told they had canceled the ticket because there was not an outage in the area. I was well aware of that which is why I stated it was probably inside the house. They then said there would be a repair person between 8am and Noon on Saturday (TODAY).

Every month since Jan. 1, I've had to call CenturyLink because I'm being overbilled. Every month I spend an hour with a rep who gives me confirmation and reference #s for every amount I'm overbilled; sometimes they even offer bonuses "for the inconvenience." Bottom line: every month it's wrong, some credits get added and then somehow magically I "owe" more than the previous month! They make up different numbers, policies, and requirements every time. The last time I was passed along to an "investigator" who took down every reference and confirmation number and opened an "investigation" and told me they'd call within 3-5 business days. Never heard from them and am not surprised. CLink's customer service is the worst I've ever had, period. They have a monopoly on internet service here otherwise I'd have killed my landline ages ago.

The speed is good, but it slow down sometimes during heavy use times. But the service is great and the installation was superior. The technician went and programmed all my TV's, computers and phones to the new password. I was very impressed with them.

I have called them 3 times. Each time I was transferred and disconnected. Paid a bill with a credit card, they didn't apply the payment to the bill... and disconnected my service... but they showed I made the payment just didn't apply it to my bill. WTH? Locked in a rated and two months later they doubled my bill. I have been on the phone for several hours and keep getting disconnected. How are they allowed to stay in business??? Their CEO should be fired. It does start at the top.

Finally able to get it down to a set $45.00 monthly. I think for the "slow" speed that I have to pay far too much for the service. Now at what I'm paying I'm a little more satisfied.

Speed is sometimes very slow and almost as bad as dial up. Have to continually unplug the modem and phone line to reset the system. Don't know how anybody could run their business using CenturyLink.

Quite frankly, as a 72 year old male I am pretty disappointed with the electronic communications services to date. First off, the MIT, Harvard, and whiz kid computer programmers write programs that are in a language of their own and are not user friendly. A big majority of senior citizens have not had formal computer training and do not want the frustrations of the internet. I receive about 75 e-mails a day as the Pacific Northwest Regional Director for pickleball operations. I experience frustrating holdups and glitches daily while trying to complete internet communications tasks.

Slower than dial up!!! Terrible speeds and disconnect especially if you live outside of a major metropolitan area. They promise the moon and deliver nothing. You can't get an accurate answer from customer service.

Getting install date/time was worst part. Once date/time set and tech arrived all went smooth. Only had couple instances when service was down, overall satisfied.