CenturyLink Reviews

Signed up for CenturyLink internet service. Cancelled the same day I received the equipment when I realized I had no phone jacks in my home. Called CenturyLink, they refunded me my money, sent me a return shipping label. I dropped it off at UPS store, no problem. Now, 7 months later, without receiving one piece of communication, I'm hit with a $110 collections notice saying I never returned the equipment. I called CL and explained everything, but they are still refusing to help me, and will not forgive the debt.

I called them on 1-29-18 stating I was moving (2 blocks from current home, into a Nursing Facility). Was advised my service would be on as of 2-2-18. On 2-5-18, no service. They stated they would make this a high priority, and would be done that day. I called back on 2-6-18, and 2-7-18 still no service. Now they are stating it will be 2-16-18. Some of the various excuses were inclement weather, if so our local schools would be on a delay. Then there were saying there was no such address, then there were issue with this account. I pay my bill as soon as it comes in. I can't count the hours and transfers I have gone thru in the past week. Majority of the time while on hold I would get disconnected. I'm elderly and don't need this kind of aggravation. Had I not had the same number for over 25 years I would cancel this service.

My experience with Century Link. Slower than Comcast. When I called to connect DirecTV with Century Link (at their suggestion) I was told I needed a new modem to do so (I already had both services). A man came out and took my old Century Link Modem out and plug a new one in. They charged me 66 dollars to do this and the connection to DirecTV never went through. When I called they acted like I was confused and didn't know what I was talking about.

Customer service is the worst. Tech support gave me a line of garbage why my internet service is so bad. My mistake even considering their using their services. When my contract is over, dumping them like a "hot rock".

I’ve been with CenturyLink since 2001, at the same address. We recently sold our home so I called nearly 2 weeks prior to moving to set a date for DSL to be turned on at our new address. I had to speak with 3 people during this due to being disconnected during transfers. Now, fast forward to the “day of connection”. Surprise; no DSL. Apparently the order was placed to turn on DSL at our OLD address. So, I again am transferred and disconnected. After over 1 hour I finally spoke to someone who I thought would help. Unfortunately, I was mistaken. They said they had to transfer me again... To another department. Well, surely this department could help. Yes! They said they could! I was told this was a programming issue they could change on their end and within 60 minutes it would be active. I was very please...

I've called CenturyLink technical support and customer service for months complaining about my Prism TV, DVD recording, and Internet going down. I get the gray screen prompting me to call tech support or "do one of the following" to fix the problem. I'd get the no DVR service, check back later too. A tech finally came out and replaced all of the equipment. The next day, my service went out again. It seemed I'd lose service if a dog barked too loud. I called to cancel the service and they offered all kinds of discounts so I'd stay with them. Really??? No service so we'll give you a discount? How about no charge for no TV?!

I have been a customer for 35 plus years. The most recent problem. Quoted $151.00 a month for phone, 1 GB speed internet, 200+ Channels TV programming on 24-month contract. Was told I have 60 days to back out. Didn't receive first bill for over the 60-day limit. Was charged over the agreed amount. At 13 months the bill was raised by approx. $50. Textbox chatted with CenturyLink and got nowhere. Called and ended up talking to three different people being transferred and answering the same questions to each. Ended up with customer retention department. I explained that I was being overcharged both before and after their increase. I also told them that I was still under contract for another 12 months and the price should not have changed. I asked Her to put it back the way it was even though it was more than the contract I signed in my living room with my wife present.

I called on to inquire why my Bill was so high, and Amy danced around my questions, and then hung up on me!!! When I called back, they were closed. I called on Monday, and the same thing happened AGAIN!!! I finally had to go into the CenturyLink store, and FINALLY got everything settled with a Supervisor. After my contract is over I am CANCELING!!

Glad to finally get this resolved. I'm sure this forum made a difference

I had CenturyLink for years. They became very expensive and I got married and we switched to Comcast. I had purchased my own WiFi unit from CenturyLink. It stopped working. I was told that someone would come to my house to repair the new WiFi unit. The repair man came to the house. Took my brand new WiFi unit and left me a used one that didn't work. When I complained that he took my new unit and left me a used one that I couldn't even get into my computer with I was totally ignored, I tried several times to get them to admit they sold my unit to someone else and expected me to pay for the used unit. CenturyLink now wants to take me to court over $65 for the service man coming and I sent them the used unit back. So why doesn't CenturyLink just forget the $65.00 as I spent $17.00 to ship the worthless unit back to them.

Unfortunately I am still a customer of CenturyLink, due to the contract. When you try to get in touch with customer service, you may waste 2 hours getting the run around...phone tree, barely English speaking agents, agents who don't know what to do. Then the internet service is slow...and I mean slow. I can't watch Netflix and my daughters be on their laptops at the same time or it buffers nonstop. And yes I have the fastest package they offer. When I was told I had to schedule a worker to come install the new equipment...they were a no show two days; then I am told I could do it. Missed two days of work, but hey now I can do it. No credit given for me missing work, only "I am sorry for the inconvenience". This company is ridiculous.

Between the online website and the 800 number I wasted about 2 hours. The website is difficult to navigate and points to hard to find links. For example, the online Chat, in my opinion, is a means to get you to run a phone line test. I could not find a link to their online chat. I called the 800 service number and was sent from agent to agent, all had a different solution to my issue, none of which worked. All the agents were pleasant and polite, but were very confusing. I just gave up with a thanks for your help. Now I'm looking for another provider.

When I lived in Rio Rancho two to three years ago, and my other family who lives there still now we all had issues with this ISP the rates would go up, a lot of times we were given refurbished routers/modems so it would result in us calling to get them replaced as it would not connect properly. Otherwise the customer service was the only decent thing about this company. It is a shame they have Rio Rancho all to themselves as there are far better ISP's that are cheaper, and use brand new routers/modem. I would not recommend them to anyone.

CenturyLink is the worst company I have ever agreed to work with. Their internet prices are inconsistent and will fluctuate for no known reason. Over time, your monthly bill will increase for no reason unless you call and ask what is going on. After canceling my service, after a very short disappointing time-frame, I returned all equipment and paid for cancellation fee. After 5 months they tell me I haven't returned my equipment and owe for that. Like any normal person I no longer have my shipping receipt from 5 months ago.

I agreed to another year after speaking with a representative who assured me I could have the same contract as far as service and pricing. The first month into my second year I was charged my regular price, then another bill (2 bills - 1 month). I let the second bill go figuring it must be some stupid fee they can justify charging by my starting of a second year with them. The second month was $7 less than expected. The third month was $40 over the agreed upon amount and they say this is my new bill amount because they found a loop-hole where one of my discounts mysteriously dropped off after 13 months.

Their billing is inconsistent. In trying to clear up a credit balance / overpayment on the account, we've made three calls to customer service, with three separate completely different stories from each agent. The agents weren't even able to tell us how much the recurring monthly Internet service fee is/should be. This company is a total misery to deal with anytime there's any kind of technological or billing issue.

I had one year contract With CenturyLink. After one year I disconnect the service. But I got early termination fee on my final bill. When I call customer care they told me I have 2 years of contract. CenturyLink cheated me. I never recommend CenturyLink... worst service.

They literally hold you hostage when you try and cancel your account. They make it ridiculously difficult and almost impossible. They try and nickel and dime you as try and cancel it. They are trying to keep me paying as long as the end of my billing period even though I told the agent that I had been trying to cancel for a few days. I also had told her the equipment was in a box already and I had already installed their competitor. Sad. Just sad.

I had the most awful experience with CenturyLink, worst in my entire life. Please beware the company does everything to bait you in. Initially they play good. I had problems with high speed internet and signed up for fiber. Cancelled acct with them 1 mo before the alleged due date. They have failed to communicate the early termination fees and charges me $200 instead of prorated. And without any further communication they threw me to a collection agency. I had 0 communication with them and was unaware of this development. I therefore highly recommend you to steer clear of this company. The absolute worst with regard to customer service. Never had any worse experience in my life. You suck, CenturyLink.

I called them today to cancel my 12mb internet that they charge me 60 dollars per month. It takes 30 min to talk to someone. She charge me different amount and she passed me around, next person ask me all info again and passed me around again. Finally I couldn't cancel my internet. 12mb for 60? If you have contract with them they reduce it to 36 dollars. Other internet company offer me 100mb internet for $40. CenturyLink is the worse internet company in the world because I was in other countries and I swear to God they have a better speed with less price.

After over 9 calls and 4 months (NO RESULTS). I called to get paperwork for low income service. I was told I had to sign up for services prior to receiving the paperwork. Paperwork was never sent. And service didn't work. So I called again to get started. Had to get a new number and go through the entire process again. I reminded them once again to send out paperwork for low income service. Again, service didn't work and PAPERWORK FOR LOW INCOME NOT SENT AGAIN. The third time I called service worked finally. But like the first two customer service people I talked with I once again reminded them that I had not receive the low income paperwork and need it sent. And again I never received it. Then I receive my first bill for over Hundred dollars. I call and tell them I need to be on low income and asked for it again. Still NO LOW INCOME PAPERWORK SENT!!!

We have been using Century Link for 3 years and over the last 6 months the service has gone downhill. We have had a tech over to check things out to no avail. We have had to call 3 mornings in a row because our internet was down and each time they fix it for a few hours. Even when it is working it runs as slow as dial up ever did and will only run 2 devices. Don't even think about gaming. I think we will be dropping CenturyLink in favor of something better.

12/11/17 Spoke to Vanessa. Changed the CenturyLink account to my name and got Daniel listed as authorized to talk to CenturyLink. The cost of having 40 MBPS of Internet for life and keeping the telephone (but at the most basic level of service) should be $60-$65 plus tax. The phone part of that is supposed to be $20. Order # **. 12/12/17 CenturyLink mailed an order change confirmation stating I would be charged $5 for Billing Name Responsibility Change. I was never informed of this charge.

My husband and I requested transfer of service to our new home which was constructed in a developed neighborhood. Four weeks (literally) later we still do not have service; they “can’t figure out where we are located”; no department at centurylink can figure out why we don’t have service, “someone will be out there this week” (or not); “we don’t provide service there” (um, the entire neighborhood is served by you); they have scheduled four “work orders” to get it completed; you will AT MINIMUM be on the phone with them 50 plus minutes multiple times, same result, still no service. Their people are rude and clearly they have zero training; they are only trained to transfer you to another department. Horrible company; no one knows what is going on and they blame each other. Good riddance.

1 hour and 10 minutes on the phone to Asia (I live in FL USA) resulted in a scheduled service call. Service Tech never made contact, came and left (worked on outside box only, never checked inside) and issue still not resolved. Zero follow up to see if issue was resolved. 44 minutes on the phone to Asia AGAIN resulted in having to run through all the SAME tests to result once again in a scheduled service call. I have wasted 2 days of my life waiting to speak to someone who can help and the problem is still not resolved.

I had a no contract service for 14 months. When I attempted to cancel, I was told they had a contract on file but not required to produce it for my review. After several escalations, they agreed to cancel my service. I received a minimal bill for a cancellation fee. Two months later I received another bill for voice. I can't find a live person (phone or chat) that will address. Twice I've been given false phone numbers for billing support, one went to sweepstakes hotline. They have been completely inaccessible and it's my credit that will be damaged if I don't succumb and pay the bill.

I was only getting a tenth of the speed I was paying for on my internet. When I called technical support he asked me how many cables I had plugged into my router. When I replied 'four' he said that was probably the problem because he couldn't see any issues on his end so I should take some out and that was his job done as far as he was concerned. I tried to kindly explain that the number of cables in the router had nothing to do with anything and gave him detailed network throughout statistics that I had an active monitor setup for, but he was having none of it and became rude and dismissive so I politely ended the call. Waste of time.

We had terrible services (internet) for years (7 years total) always had to reset modem, we finally switched to another company. Shortly after I received their last bill for a charge of $175ishes for rupture of contract. The initial contract was for 3 years and now they are saying that I renewed it 2 years ago, which is totally UNTRUE! We had 2 phone lines and we keep billing me...one for rupture of contract and the other one like I still gets service from them, even if I had to call twice to cancel and now 4th month another bill! IS SOMEBODY THERE?

Years back I responded to the massive CenturyLink or Qwest advertising of "guaranteed for life" internet pricing and added this service to my landline telephone plan. The speed was to be 1.5Mbps with "up to" as a prefix in tiny lettering. The service tech said that anything 80% or above of the 1.5Mbps was considered by CenturyLink to be sufficient. Over the years this service deteriorated as higher speeds became available & demand increased in my neighborhood. Of course the increasing size of files available for download were not CenturyLink's fault. But the same data I routinely downloaded became gradually slower over time.

Negotiated an installed date for internet service. Tech shows up 1 hour late without calling me to see if I was still home. I wasn't, already waited 4 hours. Setup another install date from 8-12. NO SHOW. Called at 12 noon, total confusion, NO SHOW again. CenturyLink is a JOKE.

CenturyLink is the only alternative for phone or internet "service" in my location. That must be why they feel they have the right to provide second rate "service" to the customer. Today after once again spending over an hour with them I still have intermittent internet and sporadic telephone service. Internet service is painfully slow... IF it connects at all, and that is supposed to be the 40 Mbps DSL service. Because I was not willing to pay their monthly router/modem lease for a garbage Actiontec, outdated, dinosaur device and bought my own CenturyLink compatible unit they refuse to render any meaningful level of service. Internet connection drops out every three to four minutes and requires me to re-boot my PC.

Installation scheduled for Friday between 12-4. No show, no call, no nothing. I called them at 3:30 and after 35 minutes on hold was told tech would be there at 4:20. 4:45 no show. Called and was again on forever hold, finally got through to a supervisor who basically told me to call back on Monday?? I asked them to call me. Was told they would call me at 9:00AM Monday. Monday: no call from anyone. Started calling at 11:00AM. Had to call 3 times to get routed to the Simple Pay Dept where nobody picked up the phone for 25 minutes and the music sucked. I hung up. Customer service rating would be worse than Comcast...

I paid my bill on Saturday 1-13 and my bill wasn't due till the 18th. My services were suspended even though I paid my bill. No one in customer service is available on the weekend. I had to wait 72 hours to talk to someone to restore my service. I am switching to Xfinity, it is faster, cheaper internet and less of a hassle. Extremely poor customer service.

Charging me $200.00 for early termination. I didn't realize I ever signed up for a contract? They said they had the recording of me agreeing to the terms from 6 months prior. When they rattle everything off at the end of the call BEWARE. I had nothing but a terrible experience with CenturyLink for 6 years. Canceled after I was so fed up with slow internet, decided I would just have to pay Comcast to get better speed and it is way better. A little more money but well worth it. Comcast so far has been much better customer service also. They have actually been very helpful. CenturyLink was horrible, slow internet, terrible customer service, always blamed us for slow downs saying we must have too many devices on. It's me and my wife? Couldn't ever watch a show on Netflix because it kept locking up and saying slow bandwidth. I was on a promotional deal with CenturyLink for $32.00 a month, Comcast has a deal that is $41.00 both include taxes and fees.

June 17th, 2017 I ordered CenturyLink internet. My service was activated on June 30th, 2017. I had received the equipment the day of or day before the activation date. On June 30th I tried several times to connect to the internet through CenturyLink modem. Nothing. After contacting them for help and deciding that it wasn't going to work here... I live in an old apartment building with phone wiring that needs redone... I gave up. I packaged up the equipment that same day, June 30th. I took the package to the UPS store and sent it off. When I arrived back home I called customer service (at 4 pm spoke with Debbie), explained that their services wasn't going to work.

Demanded I pay for service they did not provide. Tech told me the reason my internet speed was only 12 gig when I was paying for 20 was my modem was old, I doubted it but bought a new one for $80, same 12G. I asked CenturyLink what they were going to do about wasting my $80... NOTHING! I debated continuing service with them, while doing that they discontinued service. Shocked me when they continued to bill me monthly!!! Claimed discontinued service was not the same as not providing service. So I owed them for months I did not have internet! That was over three years ago. Don't miss hour long waits on phone to get ahold of customer disservice!!!

We had CenturyLink internet for our old apartment and wanted to transfer the service over to our condo after closing. I had called CenturyLink on the 18th of December to let them know we wanted the service transferred on the 29th of December (which is more than enough time). I talked to some pretty incompetent sounding people and was transferred about 5 times but I was assured all I would have to do is bring my internet modem with me, plug it in and we would be all set up. Friday the 29th comes around, we move into the condo and I plug it and nothing happens. So I call CenturyLink that night and it turns out no one even put in a transfer order for the service. I called 11 days prior and no one did anything for me.

Have been without internet since 12-9-2017. Called they told me I needed a new modem. They sent me new one same thing was wrong. Called again on the 13th the earliest for tech to come out was the 29th. On the 29th get a phone call tech on his way. He pulled in got out of truck and got back in truck and left. Are you kidding me. So called customer service. He said he had no access to my house. Funny since I was at the door waiting for him. So they then told me he would be back out the following day. Guess what. No show again. Called and talked to a supervisor. Was told they would be out on Jan 3. Still no show.

Because customers must call CenturyLink every year when their “packages” expire, on November 16, 2017, I called and talked with Mary. She was able to give us pricing of $80 “for life” for internet/long distance phone service; $57.98 for one year for Prism TV. Also, we have three boxes, and she included one box for free. The total she quoted was $147.97 plus taxes.

I have upgraded my stars from one to two today. I went an entire day without losing service. This has not occurred for nearly 6 months. Funny how occurs the day after I came unglued on them about their incredibly poor service and that since the service was so poor they thanked me for my loyalty by raising the monthly charges by 16%. I live in an area where they are my only choice other than Hughes and we know how expensive they are or I use all my hotspot minutes as I do when the CenturyLink service is down.

Two months ago, after receiving a substantial rate increase, I contacted CenturyLink to drop my home phone service, and keep my internet. I was told it would be done on Nov. 8th. When I received my bill, I paid it in full. The following month, it still had the home phone on it, with another increase added. I contacted them again. Nothing. I received another bill with the home phone still on it. In the meantime, I contracted with another internet provider. Contacted CenturyLink today to tell them to discontinue everything. Now, they’re telling me they can't make changes to the account because I owe them money. Talked to three different reps. It took over two hours, and still no satisfaction. What do you have to do to get rid of them?

There is not enough space to describe my last 2 1/2 hours on the phone. Service was supposed to be hooked up for the internet on 12/22. Tech needed access to the backyard and left a note to call him back. Left numerous calls... no response. Calling the main number set out an install another week. In addition, they have the wrong billing address, and told me they could not change it, I would have to call back after service was connected. I told them I could not spend another 2 1/2 hours on the phone with them. Funny, they finally figured out how to do something as simple as change the billing address. Worst company ever!!!

If you are looking for horrendous customer service and a slow internet provider... This is the company for you!!! I went through two months of trying to cancel my service, being assessed an early termination fee for a contract that was never even mentioned to me (they couldn't produce the recorded call) and being charged for two modems they signed for. After literally HOURS AND WEEKS of rude, unprofessional, offensive and incompetent operators and management, I was able to reach a manager in the retention department who cleared my account of the modem charges and the early termination fee. Four weeks later, I'm still waiting on my deposit. We were happy with the tech that came to our home, but every single other interaction was negative.

While speaking with a very helpful CenturyLink rep about 8 weeks ago, I was advised that I could save money by repackaging of my services. She said that by changing the packaging I could get all the same services for about $50 per month less. She also told me that I could replace the leased modem that I was using for Internet service with a purchased modem of the same kind and save another $10 per month. I took her advice on both issues and purchased a Zytel PK5001Z modem online for about $50, and replaced the leased modem. It wasn't very hard to set up the replacement modem and it works perfectly. Of course, the leased modem has to be returned to CenturyLink before they will stop billing for it. The closest CenturyLink store for me is about 100 miles away so my only reasonable choice is to mail the modem to CenturyLink.

I call CenturyLink in Lady Lake, Florida to inquire about their services. I said I would think about it and if I was interested I would come in the next business day and sign up. One week later I received a bill in the mail that I owed $45 for service. Of course I called customer service and got little help. They had an actual account number in the invoice and had my name and a wrong street number on the address, but it did come to me. This is fraud in my opinion and the agent should be held accountable. Bad bad business tactics.

Contacted CenturyLink for modem replacement, operator talked me into bundle deal for 84.99 a month for both internet and TV. Explained to him I was on fixed income and assured me this was the price for first year. Yet to have a bill even close to quoted price. Have talked to CL more than 6 times no one seems to care or wants to help. Bills of 136.00, 103.00, 103.00, 126.00.

Here, I am writing again about CenturyLink. This company should be prohibited to serve the public. They overcharge and that's all they care for. Take your money and basically do nothing to answer any concerns. The customer service knowledge is minimal, an 8 year old can troubleshoot on the same level. “Change your wifi password and don't give it away” is what I got for help today. Their phone contact you call and wait to speak to someone and you end up being transferred to the right department and go from one department to another for hours and repeat the explanation of the issue over and over. They provide no service whatsoever! No department exists there no matter what issue you are trying to solve. Billing, speed, modem issue or modem protection and security. Still they keep bouncing us through their “non-existing departments”. Shame!

I am constantly calling CenturyLink repair and getting the runaround. Service is horrible and when I call the repair technician has no clue what is going on. I worked for a high tech company for 16 years and call them on their lies all the time. I have been fighting this for about 2-3 years now. Today waited home all day and technician never called or showed up. I'm tired of getting credits on my bill every month or so. I just want them to fix it. Tech had the nerve to tell me I needed to upgrade to a higher speed to fix the problem. I can't even get the speed promised much less a higher speed. Internet constantly drops.

Their contract for special bundled pricing expired after 12 months, so immediately an extra 74% was added to the internet/DirecTV bill, without notification or clarification. This is exploitation and price-gouging, and in this competitive service provider space, they should be mindful not to treat customers with such obvious disdain. Customer service is very unresponsive and just directs you into a circular phone cycle until you give up! I'm angry and want to cut all ties with this company!

My CenturyLink 12/16/2017 bill reflected an over 77% increase to the amount agreed upon when I signed on with CenturyLink. There was nothing to indicate that I should expect such an increase. It is not acceptable and I should not be expected to pay it. My account for a year was paid in full, on time. I have been on the phone with CenturyLink twice regarding this issue. My point is, we should be given the chance to accept or decline the proposed increase before we are billed. Not just to be billed what CenturyLink feels they can get away with, then have it affect our credit if we refuse to pay. I do not feel this is at all a reasonable way to treat customers and cannot be legal. I am on a fixed income and do not have an attorney on retainer. These are bully tactics, plain and simple.

We terminated service with Century Link in June 2017, giving them a month’s notice. They subsequently turned off our service twice before the end date and I had to call them and go through the “waiting” game to have it reconnected. After terminating, I called them in July and paid our final bill or so I thought. I get a letter from a collection agency in December based on a century link “bill.”

I have had an account with CenturyLink for 3 years now, with little to no issues... until December 2017 that is. On December 11th, 2017 I upgraded my modem/account so I could get a little bit faster internet. Since then, my internet has gotten WORSE, and when I contacted CenturyLink to see what was up they told me they would send out a technician to look for any issues. The technician was first scheduled to come on December 18th--they never showed up and never called me, meaning I left work early for no good reason. When I called them that night to complain, they told me they had a technician call in sick and thus the other techs had to pick up the slack and unfortunately I slipped through the cracks.

Fair warning!!! Since CenturyLink changed their email page around the 1st of December, 2017, the system has not worked properly. I can no longer receive any emails on my iPhone. Each time I call, I receive a different time deadline that the repairs would be complete and so far nothing has changed. This is totally frustrating and does not make any sense that such a company would not care or respect its customers. Totally unacceptable!

On June 1, 2017 I received from CenturyLink all the equipment for internet usage. I had a 30 day trial period in my agreement. They even sent the return authorization with the equipment. My notes during my conversation with the sales rep was for $24.95 for the first 12 months and with all applicable service charges should have been around $80.00 as I was buying the router instead of renting it. Everything went along fine until I received the first bill dated June 5th which was for $64.95. I immediately called to have the pricing changed and was told by a non English speaking person (after much explanation) that the original price was "no available". So I told her I was sending it all back. Which I did on June 27th.

Received letter for renewed service contract. So, as usual the service price quoted on the phone to me is not the same charges as the contract sent. CenturyLink was contacted within 24 hours of new contract receipt yet, they are insisting on charging me a cancellation fee. Florida law permits cancellation of new service within 3 days of receiving the Confirmation Letter. Section 501.614 (A person who purchases goods or services pursuant to a solicitation governed by this part must be given a refund, credit, or replacement, at his or her option, if:(a) The goods or services are defective, are not as represented, or if any item described pursuant to this part is not received as promised).

I tried to disconnect my services with Centurylink and spent HOURS on the phone trying to get this done. All of a sudden I had a new account number so I had to disconnect it too. The disconnect went through THEIR records 17 days after the actual disconnect, so I had to pay for these 17 days. I can't tell you how long I spent trying to get this disconnected, and I still have one of my two account numbers showing as active. At least I don't get bills on that account anymore. It baffles me!!! They are THE WORST WORST WORST!!! I can't believe they can stay in business.

Because I am transferring my services to an address where they do not offer internet, they are charging me $194.94 for 'breaking my contract'. Even though it's the same company, and the only company that offers phone and internet in the area. However, according to the rep, if they offered internet at that address, I would not be considered as breaking my contract. They refuse and have refused to offer internet at this particular address for YEARS now! So because they won't offer internet at this address, I'm being charged for 'breaking my contract'? WHY???

Price was higher than they quoted us. Internet regularly didn't work. Customer service is some of the worst I have ever dealt with. They hung up on my husband several times after spending a long time on hold. Rather than deal with the problem they transfer you several times. "Drop" the call and never call you back. Terribly run. If they weren't a huge monopoly they would probably go out of business. Laughed after giving my husband incorrect information. Comcast and CenturyLink are a drain on society. These monopolies do not care about consumers. CenturyLink is by far worse than Comcast. That is saying a lot. Be warned, steer clear of CenturyLink if possible.

We pay $89 a month for landline/Internet (used as dedicated Internet line). Upload/0.5 & download/6.1 - on a good day. For our 17 years with them, they have proven unreliable in service and information. College students and employees living in these areas often drive miles to find wi-fi locations, as slow speed and breaks in connectivity can make it virtually impossible to work from home. I rely on my cell service from a different carrier in order to stay connected. They have some nice employees but the company itself is a low-quality service provider and is consistently undependable.

In 2015 we moved to CenturyLink to decrease our bill by $100/month. That was the quote. We did all the appropriate paperwork (several times because they lost it) and when we finally went to them (from Comcast who wasn't much better but way more expensive at the time) they dropped our 800 lines for 10 days. No explanation, just that they couldn't get them. $1000 s of dollars lost in revenue with no apology, no fix. After 10 days, we finally got the lines and tons of complaints. When our customers heard why they ALL understood, having dealt with CenturyLink themselves. No compensation from CenturyLink, no discounts, nothing... When the 1st came, it was $100 more than it should've been and it took many emails to my CS rep and phone calls to get it corrected. This happened for every bill, every month.

Moved to a new area and was new to their service. Prior to my move I had free wifi and had cable with DirecTV, they didn't have a bundle so they suggested CenturyLink so I naively settled. Called to get it all set up and they told me that my internet speed in my area would only reach 25 MBPS. I'm not that knowledgeable in internet speeds but that sucks! So did the price which was around $100 a month!

CenturyLink was good for about the first two years. I paid about 25-30 a month. Then it went to 45 with my discount. So I cancel thinking it'll be a lot but I'll be done with it. The agent said, "Ok. It'll be only 18 to cancel." I think great but wait to see my bill. 176 is my final bill. I call in and get, "Sorry sir. We can't change that, whoever told you was wrong. There's nothing I can do." Ok fine. Steal my money and burn me. Thanks for the lesson on our last encounter together. Do yourself a favor and get Midco or a Hotspot from AT&T or Verizon. Forget CenturyLink exists!!??

Really bad internet. Supposed to receive 3 Mbps, have never seen it above 2.3. Usually, it runs below 1 Mbps. When it runs. I could endure relatively slow speeds, but the service is very intermittent. Works for a few hours, then off for 10 minutes, or maybe an hour or two. Crap!

Horrible!! I AM SO ANGRY, FRUSTRATED AND DISAPPOINTED!! It took them two days to fix our phone problem and when they did, they knocked out my internet. It took them 4 days to come back out to fix it. Although they were told to come after 4 pm, they showed up at 10:30 am and checked the wrong internet line (we have two... one goes to our son's room and that one was working properly). Once again, I called them to say it was not working. It took another 3 days to show up. We were assured they would be here at 4pm, so someone would be here to ensure everything was working correctly before they left. AGAIN, they showed up at 11:00am. Last time I checked, 11am is not 4pm! They left a note it was fixed.

I started getting degraded service so I called them to fix it. They came out and the service was markedly worse immediately after the visit. They came out again and the service dropped off to zero. I made several calls to their technical support and they were confused about whether a technician was planning to come back and fix it or not. Eventually they told me that the problem was in the wiring in my house. If the problem is with my wiring and they don't touch my wiring why did the service degrade each time they visited? How did they make my wiring worse by not touching it? CenturyLink should be ashamed of themselves. They take no responsibility for their service and if something goes wrong, they will blame the problem on you.

I have had Century Link for some time. I was working and needed it for downloading Bank Docs. I no longer need them for that and thought I could reduce the price a little bit. That didn't work. They ended up coming to the house and I had paid for my DSL unit, they switched it out for a used unit and took my good one and I was not even hooked up properly. So I am switching to Comcast.

Below is a simple timeline in order of occurrence for you to peruse and consider. SPOILER ALERT - If this company begins to lure you in with their short term discounts and long term contracts, RUN! On December 1, I made an initial call to CenturyLink with the sole purpose of switching to them from my current provider. Agent quoted me my total monthly cost would be $150, I needed to take a meeting and requested the agent and I reconvene at 2:30 pm. She never called. I waited through Sunday with no contact being made to me by CenturyLink so I opened a complaint. The response, which was to only take 24 hours before response, did not meet my inbox until Thursday. Contacted CenturyLink on Monday. Person on the phone told me the least expensive package was actually $171/month making an increased to me of +252/year.

The internet and Prism service are overpriced but satisfactory (only occasional issues with certain channel outages) but the customer service leaves a lot to be desired. I had frequent issues with unexpected price increases, additional charges, and eventually changing the account. CenturyLink doesn't make much effort to contact you either by phone or email so changes can take a month before you've realized they already took effect. When I called customer service with questions about the bill, they told me it was all in the terms and conditions (read the fine print closely!) And couldn't answer any other questions. While I appreciated the legal reference it didn't help me understand where all the new charges were coming from. I eventually got everything resolved but I'd strongly discourage any of my friends from considering them as a provider.

I called 2 months ago and told them to cancel my CenturyLink and I just got a bill for $329.40. I explained to them that I am on a limited income and would like to make payments until it was paid. They said I can’t because the account was closed and if it wasn’t paid they are going to turn it over to a collection agency. Why should I pay $329.40 for something I haven’t used for 2 months.

My Wi-Fi has been hit or miss since Thursday. I finally broke down and called CenturyLink Sunday night. The first rep I spoke with done a "modem check" and said there wasn't a problem with my line, or my modem. Yet, 2 cell phones and a tablet couldn't connect to Wi-Fi. She did a system reset, we could connect again. After about 10 minutes, all 3 devices lost connection again. Called back. Spoke with another rep, she did the same thing. All 3 devices connected and we hung up. That lasted until Monday morning. Lost connection again, called back for a 3rd time, the rep I spoke with then, said all lines and modem showed no sign of outage and should be working fine. That it must be my device... That is where I got mad. I told him that there is no way 3 devices were having the same issue, and that the problem was not our phones, it was the lines, it was the modem and it was a CenturyLink problem!

When I first started a Phone Service with CenturyLink the man said my long distance calling was free in the plan I had chosen. Everything went OK for a few months, then they started charging long distance charges on my bill. I had to call every month and get the charges removed. They would remove the charges and promise it would not happen again. But every month for a year I went through the same thing! I had Dish TV which I was satisfied with but DirecTV offered a Bundle of TV, Internet, and Phone for $112.00 a month. I was paying CenturyLink over $170.00 a month for Phone and Internet. So I agreed.

Signed up for CenturyLink in Sept 2017. We received our first bill. We paid it via online banking. CenturyLink claimed they didn't receive the payment from our bank (major national bank!). We called the bank. Had them send confirmation to CenturyLink of payment. CenturyLink told us to just hold on that payment and make new payments only, while they investigate. Nov 30, 2017 they shut off our service. We call in. The girl says a mistake has been made and they will have our service up within 2- 24 hours. Go thru the entire weekend no service, call back in on Monday morning, and we are told they never cashed the check the Bank sent, also they have reported on our credit rating missed payment! Even though they have proof of payment from BOA tell us we have to pay again, so we have paid them again!

We've had CenturyLink even back when it was CenturyTel. It's the only ISP around so it's either use them or bust. I was recently made aware that most of the users around us that get a 20Mbps connection pay around $35 for the connection. Whereas we have been paying around $70 for the past 5+ years (as hidden fees keep magically popping up) and only getting a 1.5 Mbps connection of which we are lucky if we even get .05 Mbps. When the connection goes down and you call them to report it, they'll either tell you it's been reported and estimate when it will be fixed "which is never when they say", or they'll tell you they didn't know it was down and when you call them back to ask about the progress of it getting back up, they tell you that they didn't know it was down... So wish we had more options available in our area...

Plans, rates, services fees are out of control for the poorest internet in the country. Three different quotes ($30, $60, $100) from three different service reps to install a new modem, which equates to plugging in 4 cords. Thanks, I'll install it myself. Plan to outrightly buy a new modem ($100) with an extended warranty ($10/month first two months, $15/month thereafter) is a total scam above and beyond the $10/month lease with unlimited warranty for a service that doesn't even work. Same excuse that we are 'too far in the country' for CenturyLink towers to reach.

CenturyLink is the worst possible customer service company. Stay away. Use a different provider. I have had three service problems in the past year-each time it has taken more than 6 different individuals and more than 3 hours. Worst company ever.

I was with CenturyLink until July when I moved to a new address in which they wouldn't offer me service. Instead of canceling they did put me on vacation and gave me a credit. Now the credit is over and they are charging me for a service that I haven't had since July. Now I'm calling trying to cancel and I was hang up on 3 times (besides that there is no easy access to cancellation on the phone or website). When already very upset I talked to a person who said that if I wanted to disconnect I would have to pay a fee because when I was put on hold they had me in a 1 year agreement.

This company could not tell me what a service would cost (no contract) without doing a credit check. I was told prices could range by $100.00 depending on credit check. I asked if they could give me a price estimate for a credit score of 700.... no they could not! Since my security was breached by Equifax, I have frozen my credit reporting. Without ANY kind of estimate... why would I take the time and trouble to unfreeze my credit without being able to ascertain whether I wanted to purchase their product? Beware!!! Poor pricing transparency with “secret” pricing.

I switched from Dish Network to CenturyLink effective 7/2017. The installation was done on 7/3/17. I purchased a modem from them and the tech installed the cable (wire) temporarily from the pole to the connection on my house. He told me it would be about 2 weeks before the exposed wire would be permanently installed under the ground. He went on to say it would involve a outside contractor to complete. It sounded reasonable enough and after about a month with no sign of this agreement happening I called customer service. They passed me off to repair dept.

My company just acquired a company that was using CenturyLink for their Internet and Phone service. The service was very slow for the price. They were charging and was not capable of handling the load we required. I worked with CenturyLink multiple times throughout the few months we had to endure their service until our new service was ready to go. Any time I tried to contact CenturyLink, it was painful. Hold times were never less than 30 minutes, and often landed you in the wrong department despite calling the numbers listed for support.

Up to November 2017 I have had their internet service since they were Quest back in 2000. I had them in Both Minneapolis and Phoenix. Every year I had to call and hang on the phone for 1 to 1.5 hours to get the rate changed. Always having to speak to more than 1 person. This last October they just started billing me 50.00 per month without any notice then I had to buy a modem to replace the one I had according to the poorly educated service technicians. Long and short of it folks is that my last bill with them is near 200.00. I will post it for all to see how they steal from loyal customers. DO NOT DO BUSINESS WITH THIS COMPANY. They will get you. I will post a copy of last bill in the next day.

When I'm not on the phone with CenturyLink it's a good day!!! Been with them for 2+ years. Have gone through 6 set top boxes, at least that many. I've spoken with around 100 customer service, rep/liars. I've spoken with a "VP" from CenturyLink, in, Baton Rouge, LA and I'm still trying to figure out their game. They all say things will get better, we're working on it. LOL. I ordered an upgrade last week, turned on the tube today, wrong upgrade. Typical CenturyLink incompetence. Each customer service rep I talk with, seems lost, or at a loss, on what to do, so they wing it. Seems like it. I'm past my two year contract. I'm cancelling CenturyLink. CenturyLink loves money, not their customers.

I started with CenturyLink back on October of 2015. I got the triple bundle and my cable provider was DirecTV. It took CenturyLink a whole year to actually put my phone, internet, and cable on one bill which meant I wasn't receiving the triple bundle discount that was offered to me. I called multiple times and there was I always promised on the next billing cycle that my bill would be combined.

Over 15 hours documented phone time about billing in last year. One-year contract is up so I canceled. After calling CenturyLink found out they put me on one-year internet two-year prism tv contract, advertisement card stated one year for both for $85 a month. Never did I receive my TV and internet for 85 a month. Now being charged $288 for early termination fee. Told manager has to listen to previous call if rep stated 2 yrs or not. I had one caller ahead of me. They would call me back. Another call and second request for manager to call me back today... Requesting either signed contract or recording of agreement. 3 hours so far, no response.

Two years ago we moved to a new house. When we moved we transferred our services to our new location. When transferring our service I was told that due to their mapping database they needed to close our account and open a new one for us so that our internet would work properly. I was assured that it was a very simple process and everything would roll over from our last account. When the process was complete I was again assured that everything was set up and transferred successfully. Over a year and a half later I received a phone call from a collection agency trying to collect in the behalf of CenturyLink. I immediately called CenturyLink to figure out what was going on. I was told that our old account that we had have been sent to collections because there is a remaining balance left on it that we were not aware of.

I subscribe to CenturyLink with a $19.95 per month service for my internet. It was a promotional deal and I was told it would go to $29.95 after the promotion expired. I understood this and my account was on auto pay. After reviewing my end of your finances I realize they've been charging me almost $70 for almost this past year. This is nothing but thievery! I should have monitored this account more closely but I relied on what the salesperson told me. These people are nothing but rip-off artist and are hiding their doings behind the auto-pay shroud.

They call my company number EVERY SINGLE freaking day about rate changes. Every time they call I tell them to remove us. They say they do and clearly don't. Then they are rude about it and just say well I need to talk to whomever is in charge of the acct. SAME ANSWER ... "We are corporate." I will NEVER personally use y'all because of the problems we've had and I've worked with my company for 4 years and it hasn't stopped. Every time y'all call, I will wrote a bad review again and again!!!

I wish I would've never signed up. Just so hard to get help when you call them. They may say they're the cheapest but they are not worth it. Speed is horrible and their customer service is horrendous.

In December 2016 I called CenturyLink to cancel our service. I didn't pay attention to the mail we continued to receive from them as I figured it was them trying to get our business back much like Dish Network and DirecTV have done in the past. In September 2017 I opened some mail up from them and noticed it was a bill for almost $900. I called and after numerous transfers I finally got ahold of somebody who told me when I called in December of 2016 to cancel my service the person I spoke with dated the cancellation date as December 2017 and promised to fix this for me.

On October 27 I called to upgrade my tv service. They told me on a recorded line that I was going to be paying 124.99. For my bill, on November the 5th I received my bill $234.95. I called. They said that my bill was going to be $191.95 a month, I file a complaint against CenturyLink with FCC. They lie to the customers, they never honor their prices and I try to canceled the service within 30 days. They said I stuck with the contract.

So many reasons to hate this company. Horrible customer service. I had phone lines underground that broke, that leaked water, and then, my phone would not work. Over and over and over. Then, sometimes I would be without a phone for days. It would take forever for them to come and fix it. I would get in yelling matches with them, as it was so frustrating to deal with them. I finally just got a cell phone and got rid of my landline. Now, I have to deal with their Ripping me off in billing. I got a certain package and it was like that for three years, BUT once a year they would try and raise my bill by a lot and I would argue with them, and then, down it went again, back to the normal amount. NOW, here I go again, I just got my bill and out of the blue, it is 30 dollars more money than, it should be! NO reason, no warning, nothing. Disgusting company.

I received a postcard in the mail advertising high speed internet, low (and set) monthly rate, etc. When the technician came out, I found that his order stated (what he would be installing) differed from what I had been told by the salesperson. Specifically, my internet would be slower and the cost would be higher. I work from home and am on the computer all day so this was of utmost importance, reason why I had asked to confirm with the technician before he started doing his work. Had I not asked, I would not have known that I was getting something different, at least not until starting to experience connectivity & billing issues.

I have CenturyLink internet. I wanted to add a basic landline to my account. It took 42 minutes start to finish to get my requests processed. With the amount of promotion they put into this, it should be something I could have added online without having to talk to anyone. Or if I did have to talk to someone, it should have taken 5 minutes. The agent couldn't figure out how to add it without increasing the price of my internet. There didn't seem to be a supervisor to help her. Finally set up as two different accounts at the same address so that I didn't have to double the cost of my internet by adding a $20 phone line.

While my phone and internet work, this company has the worst customer service I have experienced in a long time. I have tried chatting, emailing, and calling. The chat rep didn't seem to understand my problem (not getting email bills); he just kept pasting in canned responses. Last month I emailed them with my problem and got no response. My first call today was cut off just when I finally got a person. I tried again to email. The first time, their system wasn't working. I started over and got it through. Now I will await a response. The company I work for has had numerous problems with customer service, as well. Epic fail.

CenturyLink utilizes DirecTV for bundling. What CenturyLink doesn't tell you is, You are unknowing committing to two years with DirecTV. You will find that out after they have hooked you up. There is no way you can get out of it unless you pay $480. Also there was no mention of equipment fees. You find out later that they are overcharging you for the receiver monthly and the Primary, whatever that is. These monthly charges goes on forever and in my case the dish was already there from previous resident.

I called mid-September to put my internet service on vacation hold effective October 1, 2017. I was told by the vacation hold department that the fee would be $10.00 per month and I would keep the modem up to 9 months. Within 3 weeks I received a bill for $47.00. Being very upset by this quadruple bill I packed up the modem, a copy of the bill and a letter explaining why I shipped it back. Days later I received confirmation that it was received by CenturyLink. Last week I received a bill for $91.00. When I called the billing department, they stated it was for the month of October and November 2017.

TERRIBLE service! Incredibly frustrating, difficult to get the right department, then they transfer you multiple times without transferring any information so you have to explain 3-4 times. It is common for CenturyLink to change your appointment date without tell you; or not show up at all. After weeks of waiting, and getting an upgraded modem, the tech took my old one and has not turned it in, so I got a call saying my service was cancelled and I need to return the modem or be charged for it. Calling to find out about this was a waste of time; even asked for a supervisor who said "what do you want me to do for you?" then simply transferred me to "cancellations" without even saying "I'm sorry for your inconvenience", "I'm transferring you now", or any professionalism what-so-ever.

This company lies through their teeth. I initially signed up last year ($24 monthly + fees/taxes) and was told that rate would never go up as long as I remained a customer with AutoPay. I just got my monthly billing email, and the rate TRIPLED. I called and they explained my contract expired, when in fact I was never on one. When I explained about the sign up process from last year, they said "sorry you were told that, but we can't help you with that - however, we can offer you a $45 monthly rate (+fees/taxes)." Unfortunately, I live in an area where they have a monopoly and I am forced to do whatever they seem fit to do. HughesNet is a satellite option, but the feedback I get on that company is worse than CenturyLink. I don't like Government intervention in anything, but this company should not be allowed to get away with lying and misrepresenting themselves to customers. I wish there was a rating less than 1 star!

I called in a month before to cancel my CenturyLink account, the customer service representative told me that he cannot schedule the cancellation, that I need to call in two weeks before my contract expires for them to schedule the cancellation. One month later, I call in to cancel the account, this female customer service rep verifies my account, I ask her to cancel my account. She proceeds with, "Aww I'm sorry to see that you're leaving us." Since when do we use "AWW I'M SORRY" as if I'm hurting their feelings for stopping payment on internet I don't use?

CenturyLink has the worst customer service of any company I've ever encountered. I often wait 10-30 minutes to talk to anyone (while listening to the obnoxious voice recording over and over every 10 seconds). What, they can't afford elevator music? I'm currently on hold writing this review. I've exhausted my options trying to make the website do anything but frustrate me. It simply doesn't function. It is almost possible to sign in without a special code. I signed up for auto-pay three times and it still isn't working after three months. The website is terribly difficult to understand and navigate (for example it says "past due" even when your balance is paid in full). I swear it's a trick to get people to pay twice.

Settled a bill and paid over the phone. Next bill I receive a $9 late charge on $5.25. Apparently the difference between what the operator charged my card for and what I owed. One of MANY billing issues.

This is the worst company I have ever dealt with. I signed up online for internet service and that was the last type of service I received. I was told that I had to call an 800 number to schedule tech service appointment. I called first time after 30 minutes I was disconnected. I contacted them again and was told calling 800 number is only way I can get any service, internet only for signing up. Called 800 number again after 2 hours and 10 minutes on hold I gave up. Last contact with company was the same call 800 number. Nothing else can be done. Canceled service since I can't get anyone to schedule service for this company.

CenturyLink is the worst company I ever work with. If I have another choice, I would cross this company out of my list immediately. I disconnected my service 5 years ago with this company due to horrible customer service and super slow high speed (even I upgraded and paid more). Now I have to deal with it again because other companies don't have services at my area. If there is a ZERO star rate, I would give it to this company. They don't give you the answer that you need, they don't know exactly when the service will work, they keep telling me to wait. It been 3 days of waiting when the internet and the phone doesn't work. We can't run the credit card machine. The customers can't reach us because the phone line doesn't work.

Please don't waste your time with this company. They were never able provide they speeds they were charging me for. Hour of waiting on hold with their customer service. The multiple trips to my home from their techs, but within 72 hour the service issues returned and I was only getting 20 percent of the speeds that was promised. My contracted that I verbally agreed to, ending with them charging me a 200.00 fee for canceling early because I don't have the time wait on hold over and over again without resolving the problem. Please, don't waste your time/money! Whatever the "other guys" are charging is well worth the headache of CenturyLink.

I have had CenturyLink internet since May 2016 without complaint. Then I moved to a new house and it has been a nightmare. The internet has not worked for over a month since I moved in. I have made at least 6 appointments to get it fixed, 3 of which they never showed up for. I called to cancel the internet and they talked me out of it with the promise it would be hooked up the next day. Not done. I called to cancel again and was assured the tech was on his way, didn't happen. They promised to cancel the charges on my bill, but from what I am reading it probably won't happen. My grandson has gotten bad grades as he hasn't been able to use internet for a month. Our library is closed as soon as he is out of basketball practice. I have spent around 18 hours on the phone with them, I have missed 5 days of work to sit at my house for nothing. This is the worst experience with any company I have ever had in my life. Do not use CenturyLink, ever.

My bill keeps going up today it is at 83.89. Last month it was 77.98 and the months before even less. When I call them, I get the the run-a-round. Then I will receive another bill with changes I never asked for. This current bill makes no sense. I see it as double billing and I did call over a month ago to ask them why they kept billing over and over again for the phone and then adding another phone charge with the internet. How many times are they going to charge me for the landline? How much more are they going to charge me for the internet. This bill says these are new charges and again, doesn't make sense. According to this bill it states I have a commitment to them for another six months. This isn't true, My contract is up in March. If I try to get out of it now they will charge me at least 200.00. We are being scammed 100%. Who on this great earth, is going to help? Thank you.

I have been a customer for 7 years so when they started messing up I spent the last 4 months trying to work with CenturyLink to get it fixed and every time they just made it worse. I had a one year contract that they never bothered to enact, the second contract was erased for no reason, the third was changed from $44 a month to $110 a month without my consent and when I complained they actually told me they did it as a convenience for me. They changed the contract to a price for life and tripled my bill, again without my consent. I was paying for their highest speed but when I tested the line I was actually getting about half of what was agreed on. They promised several refunds and then never actually refunded a single penny. Just a horribly run company with horrible customer service.

I have had problems with both my phone service and internet service recently. My best advice is don't believe a word they tell you. One time I was told to be at the house on a certain day. I waited all day and no service tech showed up. Later that night I received a phone call telling me that I would be rescheduled. The same thing happened for my DSL internet service. Scheduled, waited all day, no one showed. This time I received a phone call 18 hours after the 8 hour window that they were to have come for repair saying they weren't coming and that I would need to reschedule. Something is very wrong with this company!!!

CENTURYLINK HAS PROVIDED ME WITH TERRIBLE SERVICE AND I AM NOT ALONE. Because of the location of my home, I am forced to choose either CenturyLink or COX for internet service. After Seeing my COX bill increase by about %10 a month over the 20 or so years I was with them, I finally decided to go somewhere else. In retrospect, a BAD idea. I have been with Centurylink a year now and have been able to successfully connect to the internet using their pitifully inadequate service about ten times. Honestly the only reason I haven't cancelled the service is because can no longer afford COX. While I am paying for 40 Mbps (which is the MAXIMUM offered in my area), I rarely get more than 5Mbps and the MOST I have EVER gotten was 11Mbps.

My internet speeds was less than half the speed "promised", I called multiple times to fix, used their internet chat service and also their automated service to fix my slow speeds. Nothing worked. CenturyLink wanted to charge me $60 to have someone come out and fix their product that has never worked right. We couldn't stream hard wired shows on the tv, wireless always dropped, and when the year long promotion stopped that was it for Us.

Well don't get this service. We signed up with this service in an area that we lived in recently. We were getting consistent speeds, but disconnects randomly for no reason. CenturyLink will disconnect you on the day of a payment being due, but will take 24 hours to reconnect your service. We had problems with them disconnecting us early before the payment being due. We moved and have the same problems on top of paying for 20mb of speed and only getting 10 in our new home. Don't waste your time with this company. It's terrible and the customer service is bad.

This company offer 55mb on internet service as download and 5mb as upload, but really deliver as download 5mb and upload 1mb. After be in touch several times with the support service, they always laugh of me, because they said I have everything working as normal. So, I took the decision to cancel the service... But this mtf are charging me now $200 as cancellation fee... So, I wonder to know, where can I make them cancel me for their bad service??? CENTURY LINK ARE THIEF.

Unfortunately I live in an area where there’s no other choice for internet service but CenturyLink, otherwise I wouldn’t give my business with this company. Worst service ever. We lose internet service every night from 7 pm-12 am. Then usually from 8 am-12 noon. The first time I called I was told I needed a new router. They sent me a new one in the mail not telling me it was a lease. Then they raised my bill from $36 to $68.08. Same crappy service, no improvement. After 2 months I decided to return their router. They kept charging me the lease fee and claimed they haven’t received the equipment even though the tracking from UPS says it was delivered. It took 2 frustrating calls until they admitted they have it.

This company is based on charging all sort of services that were not agreed and when you call them they will create a work order to remove them but never happens. I've been a customer for only 6 months and I have been charged 7 or 8 charges that they refuse to remove. Latest situation, my account is on vacation mode and they're still charging the phone and when I called them to remove they said they will create a work order but just doesn't remove the charges. Bunch of thieves!

CenturyLink has a corporate culture of lying, dishonest and predatory billing practices. I have had to file 3 complaints against this company for predatory billing practices. Customer service representatives have a pattern and practice of quoting a price for services and when the bill arrives it is much higher than the quoted price. Calling customer service to resolve billing issues is a waste of time... There are long hold times and frequent disconnects. After finally speaking with a representative they assure you that the billing error has been corrected, however, the billing problem continues.

We've been having same issue since April, we are paying for 10Mbps and we are only getting maximum of 3Mbps. We called many times, they told us it will be back on the 21st of this month but until now our internet is so slow and sometimes no internet at all. There were also 3 or 4 technicians who went here to check if there's something wrong but nothing happened. I'm so disappointed with the service. Every time you call the customer service, they have different reasons on why we are having the same problem.

I cancelled my landline and changed internet service on October 4. One week later the landline was still operational. I called and was told it would cancel in a few days. Received a bill on October 24 for another month of service. When I called customer service, I spent over 1 hour with 3 different people before being told no one had put changes through. One person I spoke to kept asking “what was my disturbance?” before finally transferring me. My advice: Avoid using this company.

I had CenturyLink 6 months ago and after multiple tech issues I canceled the service. Tonight I received a bill from them showing a 11/6 due date. Avoid this company. They have terrible communications and are completely incompetent. I am not sure how they are still in business.

I have had a terrible experience with CenturyLink over the last 2 months and it still isn’t over. It’s a litany similar to everyone else’s: I have a problem, they’re supposed to correct it, but they lie, make promises, miss appointments, and they still haven’t resolved my problem. I have been on the phone with these ** now for over 11 hours and I still can’t get an intelligent, knowledgeable, or ethical person on the phone. I even got a supervisor on 10/23 (Alma, watch out for her) who, when I asked her, “Do you give me your word the tech will be out?” Swore to me that he would be here on 10/25, and she even promised she would call me on the day to check in to make sure he showed.

My husband was excited to hear CenturyLink offered fiber and signed up the same day. I looked into the fiber they had promised and it turned out CenturyLink in fact, could not offer it in my service area. They lied to my husband. I called them immediately to tell them we weren't interested and canceled the service. They billed for the service anyways. I called them and told them we received no service and they apologized and said that since it was clear we received no service and had canceled that they would remove the charges. Now I have a collection showing up on the credit report from CenturyLink and have to go through a dispute process over $81 for something I never received, could not receive as it was impossible, and something I was assured multiple times was canceled. Do not do business with CenturyLink, they are dishonest and incompetent.

We signed up for a 40Mbs package because my son plays online games. Everyday, at least 20-30 times a day, we either encounter serious lag times and even get disconnected with the game server. Every time I call, they tell me their system is fine and it must be my computer. I keep telling them that it happens with all our devices when we're online. They still claim there must be something wrong with my devices. What they don't understand is, the phone lines they use are not capable of high speed data. The lines are only a twisted pair of wires and are not shielded, which lets any outside interference disrupt the signal. If there was another service, I would get it, because we've been going through this for 6 years, of paying for a service we don't get.

If I could give a negative star review I would. 1 star Is actually too good! I called on October 11 and set up an appointment for the 18th at 4:30. Took off work, they never showed up. I called at 5:30 to let them know they had not showed up yet. Call center said that they would send a text to tech and manager and someone would get back with me within 15 minutes. I called 4 more times that night. Tech never showed and I never received a callback. Now it’s 6 days later. Still no internet. I called first thing this morning and they said I was on the schedule for today at noon. I got off phone and called right back to give them another contact number. This time they said I was actually scheduled for tomorrow! I am very frustrated. For a telephone/internet company they have TERRIBLE COMMUNICATION SKILLS!!

I bundled this account with DirecTV, and when promotions ended and the DirecTV bill went up, Centurylink just paid it, and I disputed the charges, but had to pay anyway. I worked out a deal to pay $90 extra per month until paid up, but after paying October's bill my service was shut off anyway, because finance didn't have any intention of honoring their deal. I talked to finance but they asserted I needed to pay the full amount when I'd already worked out a deal with an authorized agent.

Firstly I ordered CenturyLink internet service online with a Chat representative, their quotation is $45 each month for 60MB, $55 each month for 100MB. I am glad because it is cheaper than Cox. CenturyLink said I must pay by credit card immediately with a CenturyLink payment link. I chose $45 each month for 60MB and paid online by the assistance of a Chat representative immediately. But when the bill came next month, the monthly charge changed to $55 for 60MB. I called CenturyLink representative, they said that 60MB must be $55 and cannot do as $45. And they shamely said this is how they grab the business from Cox: Quotation is just a quotation, but when the next bill come the price is increased! Don't trust CenturyLink's "life offer", they will change when they want!!!

I have been without phone & internet service for five days. First I was told they would be out the next day. Then it was the next day by 7am. Then 9am. Then 10:30. And then it was "shortly". I spoke with three different tech people that day and got three different answers. The last person told me the repair time was removed and there was no more information as to when it would be repaired. I spoke with a supervisor (Annette) at that point who said she would call me back and never did. This is not the first time with repair ticket problems. The last time it took a month. Yes, a month to get a tech person to our house! We live outside city limits and do not have alternative viable options. If you can avoid using CenturyLink I would definitely suggest to do so.

We have been seasonal residents of Washington State for over 30 years (only there 6 months of the year). This summer when we called to set up service with CenturyLink for internet service we explained what we needed and were instead put on a 1 year contract. The agent never mentioned a contract. When it came time to disconnect service they said, "Sorry, you must pay the remaining months of the contract or a cancellation fee equal to the unpaid months in the contract".

I have been with CenturyLink this time around for about three years and the service has gone down every day. They advertise high speed but it's not. They start you out giving you a discount if you have it on bank draft and give you a loyalty discounts but now they've changed their plan and you get nothing. Absolutely nothing. The bills went up this month again and I have been fighting with them the whole 3 years to get my bill corrected which they have never done but twice.

We are paying more for our slow internet service after 18 years with this company than new customers are paying. Disgraceful! They claim that they cannot offer lower advertised rates to existing customers. The practice of over-charging loyal, long-term customers is disgusting.

I'm 62 years old and I've never come across a company with worse customer service than CenturyLink. It took them 9 days from the time my modem arrived to activate my internet service. And they only activated the phone jack the modem was plugged into, even though the instructions that came with the modem said plug into any phone jack. They have scheduled three service calls for a tech to come and activate other jacks and all three times no one has shown up. They say tech will come between 8 and 5, so that's 27 hours of my time that they've wasted. I complained to a supervisor who offered me nothing in return for my wasted time and said, "Oh, by the way, we're going to charge you $85 to activate other phone jacks." Do not do business with this company if you have a choice.

Do not get this provider. I have had nothing but slow internet, terrible customer service and a bill that is always incorrect. I set up auto pay and it never takes my payment. I only find out when my internet gets shut off and then have to pay over 200 dollars. I get charged reactivation fee and a late fee. In 2 months I have been charged 300 dollars. Clearly this is a terrible company. Reviews are awful. I have paid well over 1000 dollars in 1 year with this slow internet.

Very unorganized company. Disconnect multiple times throughout the calls, transfers, etc. Working with the customer service was horrible. I unfortunately had a very sassy and confused representative. Their computers weren't working, freezing, they couldn't find the account, didn't understand what the statements on the account meant. Nobody was on the same page and I kept being transferred and receiving different and new information about the problem. We canceled our account in the same 24 hours of getting CenturyLink - plus with the service we no longer wanted to be part of the company.

I have been running ping tests for about 2 weeks and getting 2-5 mbps download and .35-.38 upload. Calls to CenturyLink bring out service technicians who know there are issues but can't do anything to improve the speed. They only say that they have put in provisions to bring all users down to a low level. Do not recommend this service as their bandwidth is very low and have too much data going through too small of infrastructure.

I called customer service on their toll free number. I was given to a rep named Heather. I told her that I was getting letters from a collections agency for not returning my modem. I gave her the date and RMA number I was given. She said the only way I could get a refund would be to provide them with the tracking number. This conversation took 25 minutes. So now I found the tracking number and thought it would be quicker to use the chat session. 2 hours and 45 minutes later I did not get this issue resolved even with the tracking number.

I recently moved to a new place. I called CenturyLink a day after I got in to set up service. I was told I would be receiving my modem in about 3 days. Ok. So I wait... and wait... 3 days passes. Still wait... nothing. I called customer service who transferred me to tech support where they told me someone probably stole my modem and I would be responsible for paying for the lost modem and for the new one. I NEVER GOT THE MODEM. I called back the same night, and after a two hour phone call, they told me the person who entered my information the first time did it all wrong. So, they sent it to the wrong address. They had to cancel my old order, make a new one and THEN I could get internet.

This company is has the worst customer service ever. If you’re trying to add new service they all are great. If trying to cancel service you better have half a day, every day for a month... All they do is put you on the merry go round of service providers. Just when you think you have everything all set with shipping labels on the way you better call back in a few days because I bet you don’t. DirecTV who they offer through CenturyLink is just as bad if not worse. Cancelled on the 4th with confirmation and found out I was not. And was charged for the days up to the tenth. I was told to dispute the charges!!! I think we all been here before but these companies really do suck.

This is the worst internet provider ever. They do not care about you unless you are starting service or upgrading. If you need to call them, tell them you’re upgrading otherwise you’ll be on hold for 45 minutes. I was hung up on twice while trying to adjust service. When I cancelled service and sent back the modem via the return label, they couldn’t find it 3 weeks later. They threatened to hit my credit if I didn’t pay for the “unreturned equipment”. DO NOT go with CenturyLink unless you want over-priced service. When the customer service talks to you, it sounds like they are working from home at a party with 100 teenagers. Then they blame you for your phone not coming through. I would rather die than have CenturyLink.

Ever since leaving Comcast for a more affordable internet and cable provider we've been extremely happy. Since initial setup over a year ago we've had zero problems, no internet interruptions, no dropped calls and no downtime! We had an issue transferring our number from Comcast but that was on their end! Very happy with CenturyLink!

I have been flat out lied to by this company for the past 3 years. I started out with internet, was told I had to have a landline (which is not true) first lie. 3 years later I decided to bundle the internet phone and prism. I was quoted $140 a month which was great. After about 3 months the bill shot up about $30. I called and discount ran out, no big deal, they put the discount back on. 3 months later the bill shoots up $60 another loyalty discount ran out. I called, they put the discount back on. Now these phone calls have taken about an hour to complete because you are hold for 30 minutes waiting and another 30 minutes for them to run around. You have to call every 3 months to get these discounts put on your account.

Terrible install technicians, worse customer care. I switched from Comcast after 10 years to CenturyLink. Started off great with Sales of course. Install day and from there on, the ineptitude is constant. Install for Prism TV didn't work for 9 months (constant freeze or glitching), technician would come out within their 8 hr window turn it off and back on and it would work for an hour or two, chat support (if you can call it that) is a guaranteed hour of your day lost because they a) don't read the issue b) require you to re-enter the same information over and over c) say "I understand" yet never actually understand let alone have the ability to fix an issue or even address a simple request like sending a technician out.

Was sold a product for $29.95 a month with 100 MB, guaranteed for 2 years. Took them 11 days to install. No one could help me or find my account # they gave me. They just send me emails with the same account # I gave them over the phone... Brilliant! Tried to get help with my wifi coverage in my house, chatted twice and made phone calls. Only received an e-mail stating someone would call. They never called. I was not able to sign in to the online account for a month because the account number was "not found". I have received my first 2 bills and noticed they are charging me $49.95 a month for the 100 MB.

I called CenturyLink in March to get internet services. The sales person was nice and he let me know that if I added a landline that my bill would be $50 a month. I told him that I didn't need a landline, but I agreed because it was cheaper than just having internet services. I was also told it was necessary to have a tech come and install the modem, which I found out later that it was not necessary so I was charged $60 when I could have done it myself. My first bill was for $161 and I didn't think anything of it because I assumed it was just costs associated with new service. So I paid it. The next bill was for $181. I called because that was way more than I expected to pay. They explained the charges and they told me they were sorry that the sales rep mislead me about the phone services and they would cancel the phone services and only charge me for internet.

Generally dependable service, pretty fast to correct outages and issue credits when system is down. Good customer service and good technicians for service calls.

I have have had CenturyLink for 13 years and been satisfied with the service. The last 3-4 months our wifi service cuts off randomly multiple times a day and for long periods of time. I been bounced from customer service to billing and back. I have spent 3 hours live chatting and 3 hours on the phone. It is beyond ridiculous. DO NOT USE THEM!!!

I scheduled my move a week in advanced and they put in a different address. Called back to fix it. For some reason the rep was in a ** mood, treated me like I was basically ** in her cereal and ended up putting it in wrong again. Called back to cancel my account - Oh lo and behold now it can be done immediately. I shouldn't have to try to cancel my account to get a service I pay for. I spent 3 days until I got a rep that could help me... And it took us 15 minutes. 1 out of 4 employees could do something that took 15 minutes. Corporate seems to hate their customers and employees because it seems to me that most employees don't have the tools or training necessary to make both parties lives a lot easier.

We own a rental that we used to live in 9 yrs ago. The current renter gave me a letter that turned out to be a collection notice from CenturyLink. After calling, they say my husband ordered a phone on 10/16 and it was closed 1/17 for nonpayment. I said we didn't order a phone and haven't lived there for 9 years. They said we had to have done it because they had birthday and SS #. I called a second time and the person opened a fraud ticket. Doesn't common sense tell you there is an error if we haven't lived there for 9 years and we have an account at our current address.

Sunday, September 24, we lost all telephone service to our home, so we also lost all internet service. It took hours on the phone with customer service for my husband to get a service tech appointment for the following Saturday. No one showed. No phone call (to my husband's cell phone). Another call to customer service.

Given a credit for loyalty customer??? Only to be scammed into auto pay (which I never use). Was not told it was a 2-year contract. So I have to relocate close account - after 5 calls, because when called to cancel service it was not turned off as scheduled and billed for the whole period. Charged me for canceling contract I did not agree to or ever utilize. Still after being told I would be credited and credit not showing on account. So when I called no record of prior call or credit I was told would be given Again no show of credit. Manager said, "Sorry credit will be issued" and will send me a gift card for all the trouble. Still getting emails that balance due (when the bundle with DirecTV gave me a refund) and apparently the Manager made a mistake so credit canceled and I still owe balance!!!

I have had DirecTV, Dish Network, and Cox Communications. This is by far the worst provider I have ever dealt with. Customer service is awful as well. I am writing this from work because my wifi is out at my home. However my payment does go through every month without any interference. Find another company.

I wish I could give them negative 5 stars. I could write a book on the amount of instances that this company has flat out lied to me about services and billing. These stories mirror those of the of everyone else on this website. This company gives customer the runaround and plays dumb to scam people out of money. They will not resolve any issues they create and I have never experienced worse customer service in my entire life. I have reported them to the Better Business Bureau, I would recommend that others do the same. The most shady part about the company to me is that they never send confirmation emails about anything.

I also have nothing good to say about CenturyLink. I'm 2 months away from fulfilling my contract, and I am moving out of state for work. They refuse to waive the early termination fee after their sales rep said they would if I was transferred. They don't have an ounce of compassion, I'm sure their reps hate their jobs, but do they really need to be so rude? I'm done talking to them about it. I filed a complaint with the FCC. If you're getting nowhere with them, let the Federal government handle it. Here is the link to file a complaint **. Wouldn't it be nice to have the option to work with a Company that knows what customer service is?

Horrible customer service. All the techs that they have installing equipment are AWESOME, but ordering, modifying, correcting any billing errors is awful. It's also ridiculously expensive (but pretty much all internet providers are). My original plan was $20 more than I was told it would be (and yes I had asked post fee total cost) and it was a modem lease, not purchase as I had ordered. After hours on the phone I gave up trying to fix it bc they had at least gotten it to with $10 of what they had said. Then when I changed units a year later and dropped my cable, my modem suddenly doubled in price.

It took me 15 days & about 6 hrs. on the phone to get my landline. The representatives flat lied to me: I wanted basic service @ $20 a month & they kept telling me they had no such service & signed me up for the $90 service w/o my knowledge or consent. Only because my phone kept acting weird, after it was finally activated 2 weeks later, & I called them (9/26) did I finally get the correct info... This guy is the one that really, really lied about not having the $20 line... It was only after my insistence did he finally give it to me. He mumbled something about prorating my bill so I'm sure I'll have a ** about that too...

This company has the worst customer service. I tried to have my services disconnected two weeks ago and they gave me the runaround. A customer service rep was suppose to call me back and surprisingly enough they never did. I called again today and to my surprise my bill had went up another $200. The internet is really slow and the DirecTV service that comes with it goes out when it rains. Both companies put you on a two year contract that you have to pay both companies to break. My whole experience with them has been horrible. Please take my advice and go with Spectrum formally known as Time Warner. I do not ever write reviews but I had to let people know. DO NOT use this company, you will be disappointed.

CenturyLink fired 50 Arizona Techs and now outsources all the installs... It shows! Tech was 3 hours late (WiseConnect was name). He kicked and screamed the whole job complaining he was hourly and that’s not his J.O.B... 4 DAYS Later still no working wall jack and spent 4 total hours on the phone this week...

Internet and phone went down last night around 11pm. Red light on. Called and got the usual runaround. Turn off, blah, blah, blah. Transferred to another person. "Sorry I do not show an outage for your area, have you tried rebooting the modem?" "Dah, you are the second person to ask me that", and then we start all over again. Transfer to the third person, who then tells me I don't show as having an acct with Centurytel. Well it's only been 25 plus years, so maybe that's the problem. Still sitting here with no internet.

When I switched from Comcast to CenturyLink was told install would be free and 2-year price guarantee. After many calls to CenturyLink regarding install charges and the CenturyLink customer service rep was rude, nasty and hung up on me several times. After I called back again they did credit the install charges. After 10 months CenturyLink was trying to increase my monthly rates I had to send them the letter of guarantee they sent me. Some CenturyLink customer service Reps are hateful, rude, they even disconnected my internet for no reason. After several calls to CenturyLink again they did turn internet back on. Have not had further problems, internet is slow but works okay. I installed set up my own router modems after CenturyLink hooked up services. Very easy to do but customer service not so great. Disputes are difficult to resolve with CenturyLink sometimes.

I've been with them 3 years, putting up with their shoddy internet connection and poor service, hidden and extra charges, I had finally had enough and tried to cancel today. Called in and was told I have a contract?! And will be charged $200 to cancel. Asked for a copy of my contract or the audio recording of the phone call in which I supposedly agreed to these charges as they claim. The retention dept then tells me they don't have access to such things and it's just a note saying I'm under contract and agreed. I advised that's not legally binding and will not hold up in small claims. Had to FIGHT to get to a supervisor who said that I could get copies of the info through their chat feature on their website. Just got done chatting and guess what? NOPE. They don't have access to that either. Apparently no one has a copy of a contract for me, or access to the audio of me agreeing, yet wants to hold me to this $200.

I had an account with CenturyLink opened Feb 2nd, 2016 for internet services. Cost of said service was $39.00 per month per terms of the agreement. The agreement expired on Feb 2, 2017. From that date on I was on month to month. I utilized Bank of America's Bill Pay System which was set up to pay automatically each month.

CenturyLink has been slow to provide faster speeds. Your calls are kept in queue for long periods. You are given several representatives who ask you the same questions over and over.

My experience with CenturyLink over the past couple of months has been nothing short of an absolute nightmare. Back in June, I agree to a plan that would cost me $29.99 a month. Lo and behold, my first bill comes around in July and they are attempting to charge me $99.99 for the service. I had to spend over 3 hours on the phone just to get this corrected. They told me that moving forward I would be billed the correct amount.

CenturyLink for internet is a great choice. The reliability of the network is not an issue. You can get discounts however you need to ask for them and you will get them every year as long as you ask.

Every month I have to contact CenturyLink because my bill is wrong! Today I contacted them and asked for help with my bill, was on the phone for 1hour and 28 minutes. I was quoted $28 - $29 per month-every month! Last month per Amanda I owed $28.95 and paid it right then and she stated a few times my bill would always be $28.95/every month!

I have had Century Link as an ISP for over a year. During that time I have experienced service interruptions on a daily basis. Their customer service is laughable. My inquiries to them have mostly related to billing issues and they have rarely been helpful. My payments are always in their hands prior to the date they are due, yet at times have not been credited to my account for over a week past the due date.

An unmitigated disaster! I'm compelled to call CenturyLink every 2-3 months due to the inconsistencies on my broadband service and billing. I've been a CenturyLink customer for 15+ years - before they had broadband in our area - and have found that they fail to communicate much about their services. I called them to discover that they'd been offering 40 Mbps service for the same price of 10 Mbps for a year or more.

I ordered a new internet service to set up in the first month of September and on the scheduled day I neither received a call from them nor modem so when I called them in, there was no record found in the system with my name and account. I had to reorder the modem and they said I should be receiving it in 6 days, but I didn't. I talked to more than 15 different reps over the phone and chat and they were trying to be helpful but the job is not done yet and it's been 21 days already. I'm scheduled for Sep 25 and I was wondering if they will charge me full amount for the internet service. If they do, I will be pissed.

I have been very disappointed with my Internet/TV provider. I had issues with the billing when I originally started my service. I was able to correct it after several phone calls. I recently had to call them again to have my bill adjusted since I did not want the NFL ticket. I was bounced between DIRECTV and CenturyLink. DIRECTV reported that they would adjust it, but I had my bill with the past due for the NFL ticket and the added fee for it again including a late fee. Customer service is very poor with both CenturyLink and DIRECTV. I will be trying to have my billing corrected and hope they can get it right. As a busy father with family and work it is difficult to keep calling them. I have one more year left on the contract and will never ever get this service again. I cannot drop the service because I would get charge $220 x 2 from CenturyLink and DIRECTV. Don't get the service because your billing will not be correct or you will pay more.

I felt conflicted with what to rate CenturyLink (CL) at this time. After having been a long-time customer of CL for over a decade, I can say that for the most part, I have had a decent relationship with them. In fact, I was with them before they took over AT&T/NW Bell. Were talking decade(s) of being a loyal customer. I have had good experiences with the customer service team there for phone and internet services, then again, I've not needed help in the past until today. My dad who was a great businessman used to say, you can catch more flies with honey. Gee, I wonder if CL's payment arrangement department is familiar with that quote as a customer service-based company.

Excess billing went from 160.00 to 239.34 to 473.29. And I got rid of the cable and got DirecTV. Called CenturyLink. I was told on the 239.34 bill I only owed 30.34. I had overpaid on the 160.00 bill for Aug. Then they did send me a bill for DirecTV on the 473.29 bill. But I don't want to be billed with them. They OVERBILL AND NOW THEY WILL NOT REMOVED ALL THE EXTRA CHARGES!! And I called CenturyLink again. Got transferred 8 times and was told I needed this dept. No you need this dept. REALLY THEN THEY HUNG UP ON ME!

I had 1200 in my bank. They say my payment bounced. Charged me, I didn't realize paid it and now they say I did receive. Make a payment and wants me to pay 50. REALLY. This is also every freaking month and when you call back, prepared to sit on hold. So far I've been on this phone for an hour and I'm still on hold. I pay 28.94 and have the slowest Internet that you can get for 10 somewhere else but YAY ME I GOT LIED TO AND STUCK IN A 2 YEAR CONTRACT. So for 2 years I have to call every month for them to fix their mistakes. Oh yeah I'M STILL ON HOLD! I'm pretty sure no one's coming to answer this and I’ll have to start this all over. They do that a lot too.

I am a retiree. However I am not happy with the actual service, small company, small attitude, should not have taken over Qwest, they need to learn this business.

This co is a disgrace. Set an appointment in a 4-hour window, two hours later and two calls to customer care still not here. The first co care agent was a total worthless piece of crap. The second was better still no resolution. This is no way to treat customers. God bring Google fiber to Boise. Put these worthless idiots out of business.

Spectrum (formerly Time Warner Cable) provides internet services to us. Their internet speed is good. Their customer services is generally pretty good, if you can afford the wait time (sometimes) involved. But their costs continue to rise and we sometimes wonder if we should change carriers due to this.

My 90 year old mother ordered service from CenturyLink in May, 2017. She never did receive any service. No TV, Phone or Internet. She couldn't access anything and had no phone service, which she needed because of health issues. She called and a serviceman was sent out to "check it out". Service was never connected. In July when I was visiting, another serviceman came out and informed us that there had never been any service because it was impossible to connect. CenturyLink had no access to lines. He informed us that the other tech should have told my mother that. The second tech informed us that he talked to accounting and billing and input info into computer so they could refer to it and give my mother full credit, about $250.00.

Avoid this company at all costs. They were recommended as a carrier in my area, I would guess as a paid deal they had with our utility company. My concerns started when a technician missed an appointment to install service. I called customer support and spent two hours fighting to get someone to acknowledge I had service with the company at all. When I finally got to talk to someone I discovered that I had been signed up for phone service when I did not have to have it or need it, and I had been signed up to pay for services that were not available in my area. I corrected my account and set up another service appointment that the technician never showed up for. I chose to go with Rise Broadband and spent another hour on the phone canceling service while the very helpful Rise Broadband tech got us up and running with little to no hassles.

Husband opened an account with CenturyLink in March 2017. He set up internet services only and authorized wife to have access to the account for payments and any other issues that could arise. We began getting billed for services we did not order, wife called to rectify account. In order to assist wife, CenturyLink representative requested her SS#.

CenturyLink has always responded quickly whenever there was a need which fortunately has been few. It is always helpful to polite, even though you may not feel that way.

Do yourself a favor and have nothing to do with this company. CenturyLink is without a doubt the worse consumer experience I have ever had. Have been a customer with them for 8 months and after promising a bundle rate for Internet and Prism TV they have never bill me the rate that was promised. For 8 months I have had to call billing and customer retention to have straighten out and the next month they move it up to rack rate. (Full Price)

Called three times to upgrade my internet because they could not provide me with a reliable 10 meg that I was paying for. I spoke to three different people before finally being able to complete my order. I was quoted three different prices because the people I talked to did not all have the same information. Then after completing the order I was scheduled for upgrade on 9/11. When the tech did not show by late in the day I called and they told me he would still be out. When he did not show by 5 I called again and they told me it was now postponed. Worst customer service experience I have ever had!

We were having trouble keeping signal and they kept telling us to plug and unplug everything and after 3 days I had enough. Then they wanted to charge us to come here! Customer service sucked!

I have been a long time customer of CenturyLink. We used to have Directv bundled, but opted to cut the cord and we are just on internet service now. We had a few issues with service over the years, but lately it's been really out of hand. The issues we have are: 1. Frequent DNS resolution issues, 2. Frequent Packet loss at 75% and 100% for Multiple pings (6 or 7 of 10), 3. Tracert with stalls and no connection, jumping to another.

So, a couple years ago I lived in Colorado and unfortunately, the only option I had was to use CenturyLink. At the time, it didn't seem so bad. The internet was decent and the price was only a little bit higher than I was used to. I used them my entire stay and I must admit, they were always very helpful whenever I needed something. Unfortunately, that entire track record was good when I cancelled the service and moved to Michigan. I did everything as I was supposed to. I cancelled the service over the phone before my service end date, I returned the equipment promptly, and everything was all said and done.

WORST internet company EVER! I apparently have the top speed for my area (15 miles north of Denver). My internet is SO FREAKIN' BAD! I ABSOLUTELY HATE IT! My computer freezes, takes up to a minute to load my email, Twitter, etc. I asked for a tech to come out and check my internet! The guy checked and said I was getting the correct speed and that it HAD to be my computer! My computer is 2 years old and I'm running Windows 8. Then I was told that I have too many devices on my wi-fi and that was slowing it down! I am so done with CenturyLInk. I signed up for HughesNet. It's costing me 30 more a month but to me it's worth it. HughesNet is satellite so I won't be sharing my internet with anyone else in my area! THEY'RE PATHETIC! DON'T USE THEM. YOU'LL REGRET IT. I CAN GUARANTEE THAT!

On July 15, 2017 I scheduled to increase my internet speed from 10-25 Mbps and the tech that was scheduled to install on July 18 did not show up and I received no call from the company stating he was not coming. I waited all day and finally called at 6 pm and it was rescheduled for July 25. The tech arrived and worked on the front box in my yard for a short time and then left stating he would be back to complete order. Instead of coming back, he turned off my internet completely. I called customer service again and informed them that I had no internet and was told that the tech will be returning either later that evening or the following morning to give me a new modem and service will be working at that time.

Was charged sooo much more than what I heard. Initially you guys told me installation will just be $99. Then you guys sent me an email saying that this and this and this will be all included in the billing for first month. I assumed that it was that $99 so I agreed about the billing. There was no mention of how much it is going to be in the email you sent us. THEN, YOU GUYS CHARGED ME $240 FOR FIRST MONTH INSTALLATION. It would have been super nice to be informed about the price before. I called, and very unhelpful and disrespectful worker at CenturyLink told me that I already agreed for those charges. Haha, of course I did because I thought it was going to be only $99.

I was a CenturyLink customer for 6 years, not because their product and service was great, because it's not. But rather because I don't hop from service provider to service provider, and I was annoyed, a lot, but not mad enough to switch for a while... until I found something better, which I did. I found another provider and canceled service. CenturyLink internet service is sorely lacking, streaming is painful, and customer service is subpar. Difficult to watch movies, and kids can't play their games. When you contact CS you are told one thing, but nothing happens. I have dealt with various service providers in various areas of the country, and CenturyLink is by far the worst provider I've selected. Unfortunately, for new customers who go to their site, all you see are 4 and 5 star ratings and reviews. Clearly, from this impartial page, that is not the case. No 5 stars here.

I contacted CenturyLink today regarding the establishment of new service. Our address is rural and exclusive to CenturyLink. No other providers are available or allowed to establish new service in my local area in North Carolina other than satellite which is not an option for us. After telling me that internet service is available at 20 mb, I was placed on hold for several minutes. I was then told that CenturyLink was not adding any new lines to the existing service due to too much saturation. I was told to just keep checking back every two months. What company does business like this?

We have a choice between CenturyLink & Comcast. They both stink. Slow or no WiFi, connectivity fails frequently, takes forever to get customer service, costs well over $100/month for WiFi & landline.

I have been a CenturyLink customer for 18 years and have come to the point where I am ready to tell them where to stick it. I only have the lowest speed internet, (10 mbps) so every year after it goes up to some ridiculous price I call Centurylink to see if they have any special offers. They usually find something around $35 a month so it's worth the call. Last week I called them. I speak very good English so am not hard to understand. I said to the girl on the phone that my monthly internet bill is extremely high and if there were any offers right now that could bring my monthly cost down. Now is that so hard to understand? I would think not. She told me that she could bring it down to $19.99 a month for the next year. I was amazed and very happy, that was the lowest price ever.

I'll keep it brief: Phone lines hanging in bushes, failure to install in ground for several years. Land gouged by trunk line installers, left in a mess. Poor reception: crackling and fussiness intermittently on phone. Years behind current technology.

My name is Carol and I signed up with DirecTV in my new home in Florida. When I sign a contract it was bundled with my internet and phone through CenturyLink with autopay on my credit card 49.99 per month for the DirecTV. No hookup or equipment fees. Well first bill got slammed almost 300 dollars hook up on phone and internet. I worked out still got stuck pay but whatever for hook up of phone and internet. I just said that's life and let go but and ended up with separate bills. Then my bill was not the same each month within a few dollars so never wanted to hassle with. Then they took rebate for auto pay off. Never really noticed but husband had been handling bills and he just paid whatever my card was. I opened my bill for the first time and 115 dollars looked back at old statement they had been over billing for three months.

We live in rural northern Virginia and have no option but CenturyLink for telephone and Internet. When we first moved in 4.5 years ago the house was already wired and connected to CenturyLink by the previous occupants. Nonetheless, it took CenturyLink 2 weeks to activate the service. They gave us a constant stream of conflicting excuses and lies for their incompetence until I threatened to sue them because I am disabled and entitled to "Lifeline" service under Federal Law. It worked the next day.

CenturyLink is by far the worst company I have ever dealt with. Their customer service is a joke - I'm not sure where they find these inept people, but they are worthless. We had CenturyLink for a year, then moved this past May. They offered us a "discount" because we also had DirecTV. Fast forward 3 short months... our bill went from being $65 to $352! Our CenturyLink bill is more than our electric bill... and we live in the desert. Their inept, untrained and completely rude customer service are no help at all - they offer excuse after excuse, promise after promise and deliver nothing.

Great wireless provider! I have never had a problem with them. When my bill got a little expensive, they worked with me so that I got a more reasonable rate.

In this day and age you would think that just having a home phone/land line would be pretty easy to handle. Evidently not with CenturyLink. I had a home phone installed a month ago for my Mom. After three weeks, no dial tone. Put a help desk ticket in via the internet... Said it would be SIX DAYS before someone could come out and check the problem. SIX DAYS! Now that's business days, not including weekends. After day four, I called them again (customer service is not in the USA) and was told they had no way of getting out any sooner. Ok. Well, they came out at day five... Tech who came out said "I don't know how you've had service because the person who hooked up the line missed all kinds of things". So, "Adam the tech" gets the line going again.

I set up for auto pay. DO NOT DO IT if you have live paycheck to paycheck. I noticed that Century Link took out the expensive Wifi from my checking account on the 29th instead of the last day of the month. This caused me an overdraft charge of $35 from my bank because my deposit wasn't in yet. I contacted CenturyLink and they admit that they do not take the funds out on the same day (last day...) of each month. It varies. They are the ONLY company that is not consistent with auto pay that I deal with.

I've been a customer of Centurylink close to 10 years. During this time I used their Internet DSL offering for 2.5 years. Recently, our Internet service went out for 5 days due to some part that failed on the Centurylink side. With kids beginning school, the internet has become a necessity at my home, especially for homework assignments. Every time I contacted Centurylink for a status, I was left guessing when things would be fixed. Never did I get an ETA. On the 5th day, I told them I've had enough and decided to switch to Comcast since I needed to get Internet going for my family before going on a business trip.

I could write a book about CL's Customer and Technical Service which basically is non existent. I would rate them ZERO stars if allowed. They only care about getting paid monthly or in my case an Early Termination Fee of $200. They claim I agreed with the terms of a 2 yr contract but are unwilling to provide proof that I did so. An account retention/resolution rep for them basically told me I would need a court order to get CL to comply. I canceled my account after many years of frustration with their poor internet which are the same problems mentioned by most of the bad reviews. That is chronic connection speed issues. CL is long on promises and short on consumer service.

I was an internet-only Century Link customer for a year and had every intention of staying with them when I moved to my new home on July 1st. I had set up the transaction to transfer my services to my new address, but this was never accomplished. I spent 3 weeks on the phone with customer service representatives just to be told inaccurate information and passed on to someone else. I got the run-around for 3 weeks when I finally decided to terminate my services with Century Link and go with another company. By then, I had bought two different routers and spent several hours on the phone with NetGear trying to get service. I ended up with two accounts created under my name and recently received paper bills stating that I owed money.

I switched over to CenturyLink's from Cox back in January. Cox service connection was great. My prices just kept creeping up. I pay $165 per month for cable and internet. However on a daily basis, my television signal has been lost on damn near every channel! It's frustrating when you're trying to watch a show and you can't even watch it, it tells you to reboot reboot reboot. I've rebooted everyday and I still get the same issues! CenturyLink service sucks.

I moved into an area that is only serviced by CenturyLink or satellite. I only wanted high speed internet. Nothing else. It's taken numerous calls, too many to count to get it installed. Billing was and is a nightmare. It started out with then saying it would be $35.99 a month. I have to call every month and figure out why my bill is soo high. First they had a phone service on there. And charging me for 911 and taxes and fees and installation. I fought that. They said that I have to have it to have Internet? They even gave me a phone #. I tried my jacks. Didn't work. Called my number, not in service.

I subscribed for internet service at my apartment online from my previous address. I got an email confirmation stating I would get a modem in the mail. 15 days later nothing arrived and I had to go to the local office in Platteville to get a modem. I hooked up the modem. No go. DSL light stubbornly remained flashing green and then red. I called TEch Support and believe it or not after a hold that lasted for almost an hour I was told the following: