C Spire Wireless

On my fifth trip to the Madison store in an attempt to get my new phone/service to work I asked to see the Manager, Lauren. She refused to see me but sent her assistant to talk with me. After an hour of working on my problems the assistant manager fixed them. I told him I would be letting Corporate know she refused to see me. He told Lauren this and then she had the nerve to come out and ask if I wanted to see her. Can’t say about other stores but stay away from Madison.

I paid my bill the day it was due. The machine I paid it on said $59 dollars. That's what I paid. They turned my phone off the next day. Then going to tell me I needed 99 more cents. But the minimum I could pay was $15. I think that's **. I will never recommend them to nobody.

When I signed up, I was promised a $100 rebate. I never got it. I called repeatedly to the number C Spire gave me to contact because the website had no information on it and was useless. The automated message on the call said "due to CoVid, we cannot take your call", and it hung up. This happened over and over for months on end. I finally contacted customer service about it, and they gave me an email address to send my complaint to. After many weeks, they finally replied, saying that because it had been over 12 months, they could no long honor the rebate.

I had been with C Spire since 2008 when I started experiencing problems in mid January 2021. People on the other end of my calls from my home kept telling me my phone was cutting out and they couldn't hear half of what I was saying. I was told by customer service that that day they had sent an update adding voice over LTE. I turned off my wifi and discovered data speeds of about 2mbs. For about a month following that date I was assured they were working on it. During that time they billed me twice for service that could be best described as undependable. At the end I was informed that they could not correct the problem and was given a credit of 50 of the 145 dollars I was charged while the problem was going on. I switched service to Verizon and the difference is astounding. My average data speed is 50 mbs.

Pascagoula MS office is where I went to get service. The girl helping me put the C Spire sim card in and said she wasn't able to port my number over. From there a 5 day nightmare and I left them forever.

I had the pay to go plan with C Spire and I switched to another carrier on May 5th. On April 30th C spire sent me a text to make a payment or my service would be turned off, I sent them the minimum of 15.00. Then on the morning of May 2nd, they requested additional payment, so I sent them another 15.00. Then, on the morning of May 3rd, they sent me a text suspending my phone service with the exception of text messaging. I unlocked my phone per new carrier on 5/5/20, and requested a partial refund from C spire, and they refused to give me any of the 30.00 back. So, I was charged 15.00 per day for phone service.

I live on the Gulf Coast of Mississippi where C Spire (formerly Cellular South) is based. On I-10 in Gulfport, calls are frequently dropped. Service is almost always at 1x. I keep up with the newest phones, currently using iPhone X. Their service cost more than the competitors and service is spotty at best. Do not sign a contract with this horrible company.

Very poor wireless service. It is slow and unreliable on the Gulf Coast of MS. Recently traveled to Orlando and Port Canaveral to get 1x or no service at all on the Interstate en route and in the cities (not in rural portions). Not sure what "customer inspired" the poor service. Will not continue service after contract is complete, and may even buy the contract out at some point.

We have been customers of CSpire since 2009, but I searching for our next wireless company. Without any warning our high speed internet was reduced from 50GB to 25GB. How is that even right? I can’t just choose to start paying them half as much as I signed a contract for, so how can they just choose to give me half of what I’ve been paying for this whole time? This is a quick way to get rid of loyal paying customers.

Been with C Spire since they were Cellular South. However I am switching to Verizon, I have no out of state coverage, they have made countless mistakes to my account, rude trolling reps, and have recently reduced data plans from 50 GB to 25GB without any notice. Verizon offers 75gb for 60.00 a month....so long c spire. You only rank 7th in the Nation anyway. Verizon ranks #1 .

I’ve been a customer of CSpire since 2015. At the moment I had two (2) lines zero balance on my account and both lines currently out of contract. While at work I damaged my phone so severely that it was not in working condition.

I went to the web to upgrade my phone line and saw that there was an offer for $100 discount on any upgrades of the iPhone 11. After searching I could not find any options to pay online and pick up in store, only delivery. Instead of waiting I went into the Clinton store location. Explained my situation to the store workers and to my amazement I was told I could not upgrade my phone in store with the $100 discount, they would have to charge me the full price, (monthly payments). They did say I could choose the option to pick up in store. "Ok, so can you place the order for me?" "No," they replied, well I don’t have a device to use, how can I place an order, I need a phone today versus waiting. They instructed me to call customer care.

I have 3 lines with C Spire. 1 of them stopped working, and the other 2 I have to restart them 3-4 times a day to receive calls or it goes to voice mail (lots of missed calls). My data does not work in the lte coverage area on the cspire website. They opened a ticket, strung me along for a week and told me nothing is wrong. I call customer service, because I wanted to end my contract. They told me I had to pay in full for the 3 phones that didn't work if I wanted out. Then they told me in a nice way "We don't care if your service works, you signed the contract, you're stuck with it". When this is done I will go to att. PLEASE DO NOT USE CSPIRE. YOU WILL BE UNHAPPY.

C Spire is an ripoff. I have a total of 5 lines and only get okay on 1 line. I have been with them since Cellular South days and my service has gotten worse. C Spire do not care about the customer. Please don't use this service. You it not worth it.

They are putting down new lines on Meadow Pointe Cv in Brandon, Ms. Doing so they are destroying peoples yards and have cut 2 gas line and water lines. I hope they have someone to come out and resod our grass for our yards. When AT&T did their's they were very neat, not this bunch.

My spouse passed away in June 2019. Since then I have paid off the phones that had amounts owed on them. So technically I own the phones, or rather my dead spouse does. I have tried to get the numbers transferred to another provider and I was told by both C Spire and the other company that I was committing fraud even though I had death certificate, account numbers, etc that would be needed to make the transfer possible. It is now September and the account will be closed in about a week's time. I want the phones unlocked but I am still trying to get information on how to make that happen after the account closes and cannot. They won't share and they won't help. DO not USE THIS COMPANY! They will not help you with anything important.

I have been using C Spire since the company was Cellular South in 2005. It is the only company I have ever used. I've put up with the lack of service and remained a loyal customer. I had an unlimited plan that cost me a total of $68 per month and OUT OF NOWHERE my bill jumped to $171 in one month. I figured this was impossible because A) I have UNLIMITED B) I stay on wifi everywhere and mostly converse within network people I go so this shouldn't be an issue.

This is our 3rd year of C Spire service. There have been very few problems and only a couple of glitches that were quickly resolved. The overall rating is based on our experience of using many of C spire’s services thus far. We have encountered a few low signal areas in more remote rural and fringe coverage areas, but this is to be expected. We also use a mobile hotspot router for secure connections when traveling and that has also has worked well for our applications and purposes. Overall, we are, and have been very satisfied with the provided services and equipment thus far. From our experience in the U.S. geographic areas covered we would highly recommended this company.

I pay over $200/month for mine and my kids' phones and rarely ever have 4g/LTE no matter where I am. I barely have 3g and live less than 10 minutes from the C Spire store. Year after year the internet service on my phone has gotten worse and worse. Every time I have had complaints, it's never their service. They suggest it is foliage, my phone or my roof. They know they have the monopoly in South Mississippi so instead of using the millions of dollars they make off of us towards building new cell towers, they are obviously wasting it to pad their pockets. The warranties are a joke, the service is pathetic and they will NOT do better until something is done about it by someone other than their customers.

This company takes full advantage of the fact that they offer the only cell and internet services that work in some parts of Mississippi. In some areas, there is no competition that their customers can turn to, so they offer the absolute worst customer service. I had been struggling to find a service that worked in my area, after moving to rural coastal Mississippi. After trying all the name brand people (including Verizon and T-Mobile), none of which worked, I decided to take the plunge and try C-Spire.

First and foremost, your customer service reps who assisted me were wonderful and did their job to the best of their ability, BUT you as a company are the opposite of what you claim to be. You are not for your customers, you are for yourself, and anyway that you can squeeze more money out of someone, you will take. What I am asking for does not seem like it should be so hard to do but apparently it is. The sad part is that this is not even the first time that you have failed to do something that you are perfectly capable of doing. I let the first one go as that one I could see as just a policy to drive sales of devices and although I did not find it appropriate or fair, capitalism is our economy. HOWEVER, the loopholes that you have in your policy to charge the military and have no accommodations for the men and women serving our country to protect us is just dirty!

My husband and I have had issues with our phone data service since the last storm caused an outage. The area where we live doesn’t offer internet so we use our phone internet for important matters. We contact C Spire 05/05 and they submitted a ticket as the steps they provided for us didn’t fix anything. 05/06 they contact us back and requested screenshots of a Speedtest. We texted it back to them and they came back and said it was due to the metal roof on our house. Informed them that we no longer lived at that address and that when we did live there, our service was wonderful. Told us to then go to the store and update our Sims cards and that would fix everything.

My family and I have been on this service since it was Cellular South. Everything has been great up until the last year and a half if I recall. Where we used to be able to use our phones to update weather apps while away from home, we can't anymore. I have personally seen my iPhone have FULL SERVICE bars and performed a speed test and only get .06 Mbps download speed and a upload test fail. When I first got my current phone, I was able to get about 75 Mbps download and had no issues loading weather pages or other apps.

I paid for unlimited data and in two days they say I was over my limit. One of them days wouldn't nobody at my house until after three o'clock so how can we use unlimited data like that. It was just a complete waste of money. Then when you call in they always have an excuse for the reason they messing up. After this I'm going back to ATT where I can use my data wayyy longer than two days. A waste of money I tell you.

We had C Spire years ago and don’t remember service being this bad. We decided to switch our 4 accounts from Verizon back to C Spire. Worst mistake ever. The internet download time and upload time is sooooo slow. Many many dead zones. It’s rumored they use to bing from Verizon towers but now they use sprint towers and that is why the service is bad. This is going to bite them in the??? When it’s it’s time to renew and the majority of their customers go elsewhere. As soon as Verizon offers a plan for us to switch to them. We will no longer have C Spire.

In Starkville, we are fortunate to have super fast cable internet. Have never had a problem with their service and have had C Spire since it first started here. When I do call the company, there is a real English-speaking person on the line and I don't have to wait 30 minutes before someone answers. Last summer my husband was critically ill. I stopped in West Point on the way back to the Tupelo hospital and the manager there could not have been more helpful. He realized that I was in a hurry, fixed my phone in about 5 minutes, and I was on my way. I was a former AT&T customer and I will never again put up with their poor service.

With them 15 years. My wife’s phone quit. I was told cheapest would be over $400. I got the same plan with ** $55 a month cheaper and a phone for only $100. I had paid my C Spire bill 2 days prior and was told I’d get a refund. A lie, they actually sent me a bill. STAY AWAY FROM THIS COMPANY. So disrespectful after 15 years!!!

We pay high prices for phones and for the plans to have internet on our phones yet for months now the internet doesn’t work. It is so bad that I can’t even connect to C Spire! Basically we are being ripped off and paying for something we can’t use. Everyone I know is with C Spire and everyone is having the same problem with the internet. This has been going on since November 2018.

First off C Spire needs to be put out of business because their service is straight garbage. It should be against the law for service to be that bad. Don’t even get me started with not being able to use internet while on the phone???

Customer since 2008. Average bill 500 bucks a month 8 devices online. Bought replacement phone. Took home and set up. Noticed a crack in screen. Took back for replacement. Was denied. C Spire SUCKS BIG TIME. Talked to 3 reps and all three said, "I am deeply sorry but policy is in place." So cracked phone for life.

C Spire will not work outside of Mississippi however C Spire still charges you and bills you when you are out of their calling network. I called C Spire for my 83 year old mother in law who is visiting my home in Alabama. Ask to suspend her service due to no service here. They said ok, but just got a notice phone has been disconnected and a bill of $121 for no payment. Do not use C Spire.