C Spire Wireless Reviews

C Spire customers that pay cash in store at: Kassim Inc. DBA C Spire 189B Walmart Lane Suite 3. Biloxi Ms. 39531 (228) 234 - 9955. Are charging everyone that pays cash a penalty charge of $5.00 but doesn't show the $5.00 penalty charge on your receipt is deceptive! Check your receipts and make sure even if you have to request it like I did today!

Renovated warehouse in Enterprise, AL. Paid to have Cspire run fiber with the understanding I was doing so to enable a client. Client moved in and used Cspire. Cspire decided to charge both of us like it was a multiple tenant (it’s not). When confronted Cspire agents brought my request up to management and management denied the request. The original Salesmen developed amnesia and said they lost all documentation from before when it was Troy Cable. In my opinion, they have zero integrity and owe their success to massive federal dollars being dumped into rural areas. They are owned by Telapex, Inc.

Booked C-Spire 2 gig service as it was new to our area. First, the initial into our street cut off our power and water. Then when they got to our yard they cut our cable and sprinkler system. Twice! That should have been a big enough red flag but we chose to push on with 2gig service. Technician came out, hooked it up and left. I quickly noticed I was only getting 700mg. Finally, after multiple calls another tech came back. Wow...what a piece of work. He was such an angry tech. The bottom line is they do not have equipment that can measure 2 gig. So they cannot prove they are actually getting the service they are billing you for. Terrible company....stay away.

I would not purchase C Spire unless you HAVE to like I was. Worst experience ever. First when I got an account set up they told me it was going to be 3 weeks before anyone could get out to the new place to set up an account. Not to mention, wifi alone was $82.99 and if I wanted cable it was going to be $220.00 dollars. I talked to multiple people in C spire and all were very short and rude, especially when I cancelled my account! When I went to cancel my account I had to be on the phone for 45 minutes just to cancel. Then I received a $30.00 charge for not telling them I was cancelling my service within 30 days. BAD CUSTOMER SERVICE AND SERVICE all around. I would have chose anything else if I could have. I missed my old spectrum and brightspeed the whole time I was using it.

C Spire is currently burying cable in our sub-division. The crew that they hired is making an absolute mess. Trash is being left in yards, the workers are tossing cigarette butts in yards, and when they're working in front of a house they frequently take breaks-all over the front yard. It's extremely clear that none of these people are vetted or bonded, and yet C Spire sees fit to allow them onto my property and make an absolute mess.

Had C Spire for years. Decided to change due to internet speeds being unusable. Would take 15 seconds or more to open a basic website. Went to switch and they would not port number overdue to being inactive. Even though I put the request in 6/16/24 which was my last day of service. Wanted me to pay $60 to activate my account just for them to transfer my number which would take literally seconds. Still had two active accounts that weren’t up until the 26th but they refused to transfer number to them even though they weren’t being used. Don’t waste your time go to a larger carrier that are willing to actually work with you. If I could give 0 stars I would. Only want every penny they can squeeze out of you. Exactly what’s wrong with America. GREED!!!

I purchased a smart watch online and was told I had to have separate service for the watch. The watch came in 1 week early and I set it up and used it for a week before C Spire insisted that I needed the 20 a month service.... That's just bad business all the way around.

C-Spire had only one tower in Amory, MS and when the tornado blew it down in March of 23 we were left with no service. While AT&T and other companies were adding additional towers, C-Spire did nothing. So after almost 10 months I went to AT&T and it's perfect. Have not see 'SOS' on my phone since I switched. Now that I have switched and paid C-Spire, they keep trying to overcharge me and pay even more money. Very disappointed in this MS company. Please don't buy C-Spire, I see many agree with me.

Followed published return instructions for my item, received not refund and seller will not return my item. Seller employees provided erroneous, contradictory, and in some instances, no info at all in response to my inquiries. Seller misappropriated my item, costing me my purchase price and hours of aggravation.

With the fiber nicely buried within 50' of my front door, I totally believed C Spire's hype, so much so that I requested the ability to view 5 televisions simultaneously. Two were included with my service package and I would be paying additional monthly charges for the other 3. I was so excited because I thought I'd be able to to turn on all 5 and watch (or actually listen to) each as I moved through the house picking up laundry, doing dishes, etc., like it had been with DirecTv years before. My excitement didn't even last ten minutes. Only one television was transmitting as it should. The rest buffered regardless if 2 TVs or 5 were on.

Purchased a phone less than two weeks ago. Was under the impression that their service is wayyy... better than my current provider, however I've had to stay on wifi just to use my phone. Was told to bring the phone back and did but they refuse to help me. Wouldn't give me a new phone with the same promo. No refund. No exchanges. No service. Still no working phone.

Purchased the new iphone 14 pro max in October. The promo was for a free iphone 14 with a trade in. Promo stated $600 bill credits to the cost of the iphone with additional $300 in credits toward the purchase price of the phone, leaving a monthly balance due of $5.52. As instructed by Cspire, I dropped my phone off at the Bay St. Louis store. While reviewing my bill, I noticed I did not received credit for my trade in. I contacted cspire and received a different response from every person I spoke with. I then went to the store, yet again, different response.

I had the pleasure of working with upper management to resolve the issue. The willingness to actually understand the issue was fundamental in getting to a successful resolution. My hopes are that the supervisors become more effective at dealing with long standing loyal customers. My request was not out of line. I appreciate the time and effort of Cspire’s upper management.

I've been a satisfied customer of C Spire for 20+ years. I have 3 cellular lines and a home phone. They have always been the only provider that offered coverage at my home & in the areas my husband traveled to for work. In the past year I have been anything but satisfied. I literally have to walk around in the yard to find enough signal to make a call. The areas that used to have great reception notes have none. I have spoken with customer service multiple times only to be told they haven't changed anything & don't know why I'm having problems. I even upgraded my phones, which did not help at all, I'm not under contract, just loyal I suppose.

I have Galaxy 22 Ultra and service is poor. I am always losing signal and I've called and always get same routine. Problem still not solved. And get deal you have be 3 year deal. I never had get deal with 3 year service. To me it's gimmick so you use them just get discount. ATT don't even do that.

Stay away from C Spire! They're completely unethical about their Unlimited Data plans. I switched my plan to their More Unlimited through chat, which offered "Unlimited High-speed Data" compared to my 100GB of High-speed data. The rep then texted my phone and said they changed my plan to another plan without my authorization on my account and I would be charged the differences of the unauthorized charges. I will be filing a Police report for unauthorized use and filling a complaint with the FCC & BBB.

I have been a customer of C Spire since 2006 when it was Cellular South. Since then it has "spiraled" out of control. They advertise everybody deal, but that is most emphatically not correct and when confronted it was very matter of fact, "you have a better price because you are grandfathered, so you have to have a higher new phone price, unless you change your plan" So you want me to go for the new plan which is $30 more a month for a 5.00 phone charge per month which ultimately becomes 25 unless I change. What an insult. Stupid I am not. Absolutely hate C Spire for the insult.

Back when C Spire was Cellular South, everything was fine. Now that they have new management, the quality of services has diminished. They used to have really good plans and phone deals; that has all gone away. The cell service has all but becomes impossible to use, every other cell company has a rapid upgrade option (C Spire does not as of today), C Spire used to have an option to end your service if you are moving or not getting good service. They would allow you to turn in your phone for no charge so that you can get with a company that provides better service in your area (that old news now). It seems that like most of Mississippi C Spire has fallen behind. I can't wait to pay these devices off so I can change to a more modern cell service.

I call customer service. They told me That the lphones cords only had 14 day to return. The cords was design to last 14 days. My iPhone cords went bad in 2 months. Walmart iPhone Cords last a long time. So don’t buy iPhone cords from C Spire.

I have been with C Spire since 2006 when they were Cellular South. When currently setting up travel out of the US, their fees are overly excessive. $0.50 a min for calls and $0.10 a text, with no option like AT&T for a flat rate plan per day.

For a year, my husband, myself and others in our area have had horrible cell service. Keep in mind, after Hurricane Katrina, CSpire was the only service up and running for several days so they were good at one time. I have been calling, having trouble tickets opened with no resolve. I finally got someone at CSpire willing to talk to me today and they said the towers in our area are NOT LTE so most phones will not work well in our area. I asked when they would be updated and I got the standard “CSpire is always working on updating and improving the towers in MS”.

On my fifth trip to the Madison store in an attempt to get my new phone/service to work I asked to see the Manager, Lauren. She refused to see me but sent her assistant to talk with me. After an hour of working on my problems the assistant manager fixed them. I told him I would be letting Corporate know she refused to see me. He told Lauren this and then she had the nerve to come out and ask if I wanted to see her. Can’t say about other stores but stay away from Madison.

I paid my bill the day it was due. The machine I paid it on said $59 dollars. That's what I paid. They turned my phone off the next day. Then going to tell me I needed 99 more cents. But the minimum I could pay was $15. I think that's **. I will never recommend them to nobody.

When I signed up, I was promised a $100 rebate. I never got it. I called repeatedly to the number C Spire gave me to contact because the website had no information on it and was useless. The automated message on the call said "due to CoVid, we cannot take your call", and it hung up. This happened over and over for months on end. I finally contacted customer service about it, and they gave me an email address to send my complaint to. After many weeks, they finally replied, saying that because it had been over 12 months, they could no long honor the rebate.

I had been with C Spire since 2008 when I started experiencing problems in mid January 2021. People on the other end of my calls from my home kept telling me my phone was cutting out and they couldn't hear half of what I was saying. I was told by customer service that that day they had sent an update adding voice over LTE. I turned off my wifi and discovered data speeds of about 2mbs. For about a month following that date I was assured they were working on it. During that time they billed me twice for service that could be best described as undependable. At the end I was informed that they could not correct the problem and was given a credit of 50 of the 145 dollars I was charged while the problem was going on. I switched service to Verizon and the difference is astounding. My average data speed is 50 mbs.

Pascagoula MS office is where I went to get service. The girl helping me put the C Spire sim card in and said she wasn't able to port my number over. From there a 5 day nightmare and I left them forever.

Became a customer over 10 years ago. Dropped the service after receiving a $600 bill for phone calls only in one month? I am pretty confident all my calls were nationwide within plan limitations. Never international. Usually made with free nights and weekend times. They didn't give me an explanation/proof of the calls made and quickly turned me over to debt collectors. Didn't care to keep me as a customer after all the dedicated years I had and paid the bills on time. I guess they are making so much money by fraud that they don't need every customer any longer. Hope that good working relationship last! It is STEALING when you charge for services that you don't provide. One day I will get the pleasure of watching Cspire disappear. Dishonest companies never last.

I had the pay to go plan with C Spire and I switched to another carrier on May 5th. On April 30th C spire sent me a text to make a payment or my service would be turned off, I sent them the minimum of 15.00. Then on the morning of May 2nd, they requested additional payment, so I sent them another 15.00. Then, on the morning of May 3rd, they sent me a text suspending my phone service with the exception of text messaging. I unlocked my phone per new carrier on 5/5/20, and requested a partial refund from C spire, and they refused to give me any of the 30.00 back. So, I was charged 15.00 per day for phone service.

I live on the Gulf Coast of Mississippi where C Spire (formerly Cellular South) is based. On I-10 in Gulfport, calls are frequently dropped. Service is almost always at 1x. I keep up with the newest phones, currently using iPhone X. Their service cost more than the competitors and service is spotty at best. Do not sign a contract with this horrible company.

Very poor wireless service. It is slow and unreliable on the Gulf Coast of MS. Recently traveled to Orlando and Port Canaveral to get 1x or no service at all on the Interstate en route and in the cities (not in rural portions). Not sure what "customer inspired" the poor service. Will not continue service after contract is complete, and may even buy the contract out at some point.