C Spire Wireless Reviews

I live on the Gulf Coast of Mississippi where C Spire (formerly Cellular South) is based. On I-10 in Gulfport, calls are frequently dropped. Service is almost always at 1x. I keep up with the newest phones, currently using iPhone X. Their service cost more than the competitors and service is spotty at best. Do not sign a contract with this horrible company.

Very poor wireless service. It is slow and unreliable on the Gulf Coast of MS. Recently traveled to Orlando and Port Canaveral to get 1x or no service at all on the Interstate en route and in the cities (not in rural portions). Not sure what "customer inspired" the poor service. Will not continue service after contract is complete, and may even buy the contract out at some point.

We have been customers of CSpire since 2009, but I searching for our next wireless company. Without any warning our high speed internet was reduced from 50GB to 25GB. How is that even right? I can’t just choose to start paying them half as much as I signed a contract for, so how can they just choose to give me half of what I’ve been paying for this whole time? This is a quick way to get rid of loyal paying customers.

Been with C Spire since they were Cellular South. However I am switching to Verizon, I have no out of state coverage, they have made countless mistakes to my account, rude trolling reps, and have recently reduced data plans from 50 GB to 25GB without any notice. Verizon offers 75gb for 60.00 a month....so long c spire. You only rank 7th in the Nation anyway. Verizon ranks #1 .

I went to the web to upgrade my phone line and saw that there was an offer for $100 discount on any upgrades of the iPhone 11. After searching I could not find any options to pay online and pick up in store, only delivery. Instead of waiting I went into the Clinton store location. Explained my situation to the store workers and to my amazement I was told I could not upgrade my phone in store with the $100 discount, they would have to charge me the full price, (monthly payments). They did say I could choose the option to pick up in store. "Ok, so can you place the order for me?" "No," they replied, well I don’t have a device to use, how can I place an order, I need a phone today versus waiting. They instructed me to call customer care.

I have 3 lines with C Spire. 1 of them stopped working, and the other 2 I have to restart them 3-4 times a day to receive calls or it goes to voice mail (lots of missed calls). My data does not work in the lte coverage area on the cspire website. They opened a ticket, strung me along for a week and told me nothing is wrong. I call customer service, because I wanted to end my contract. They told me I had to pay in full for the 3 phones that didn't work if I wanted out. Then they told me in a nice way "We don't care if your service works, you signed the contract, you're stuck with it". When this is done I will go to att. PLEASE DO NOT USE CSPIRE. YOU WILL BE UNHAPPY.

C Spire is an ripoff. I have a total of 5 lines and only get okay on 1 line. I have been with them since Cellular South days and my service has gotten worse. C Spire do not care about the customer. Please don't use this service. You it not worth it.

They are putting down new lines on Meadow Pointe Cv in Brandon, Ms. Doing so they are destroying peoples yards and have cut 2 gas line and water lines. I hope they have someone to come out and resod our grass for our yards. When AT&T did their's they were very neat, not this bunch.

My spouse passed away in June 2019. Since then I have paid off the phones that had amounts owed on them. So technically I own the phones, or rather my dead spouse does. I have tried to get the numbers transferred to another provider and I was told by both C Spire and the other company that I was committing fraud even though I had death certificate, account numbers, etc that would be needed to make the transfer possible. It is now September and the account will be closed in about a week's time. I want the phones unlocked but I am still trying to get information on how to make that happen after the account closes and cannot. They won't share and they won't help. DO not USE THIS COMPANY! They will not help you with anything important.

I spoke with a representative today and we discovered that there was a billing error in the system. I only owed my normal monthly charges for my final month with them. I feel much better about the situation now.

This is our 3rd year of C Spire service. There have been very few problems and only a couple of glitches that were quickly resolved. The overall rating is based on our experience of using many of C spire’s services thus far. We have encountered a few low signal areas in more remote rural and fringe coverage areas, but this is to be expected. We also use a mobile hotspot router for secure connections when traveling and that has also has worked well for our applications and purposes. Overall, we are, and have been very satisfied with the provided services and equipment thus far. From our experience in the U.S. geographic areas covered we would highly recommended this company.

I pay over $200/month for mine and my kids' phones and rarely ever have 4g/LTE no matter where I am. I barely have 3g and live less than 10 minutes from the C Spire store. Year after year the internet service on my phone has gotten worse and worse. Every time I have had complaints, it's never their service. They suggest it is foliage, my phone or my roof. They know they have the monopoly in South Mississippi so instead of using the millions of dollars they make off of us towards building new cell towers, they are obviously wasting it to pad their pockets. The warranties are a joke, the service is pathetic and they will NOT do better until something is done about it by someone other than their customers.

This company takes full advantage of the fact that they offer the only cell and internet services that work in some parts of Mississippi. In some areas, there is no competition that their customers can turn to, so they offer the absolute worst customer service. I had been struggling to find a service that worked in my area, after moving to rural coastal Mississippi. After trying all the name brand people (including Verizon and T-Mobile), none of which worked, I decided to take the plunge and try C-Spire.

First and foremost, your customer service reps who assisted me were wonderful and did their job to the best of their ability, BUT you as a company are the opposite of what you claim to be. You are not for your customers, you are for yourself, and anyway that you can squeeze more money out of someone, you will take. What I am asking for does not seem like it should be so hard to do but apparently it is. The sad part is that this is not even the first time that you have failed to do something that you are perfectly capable of doing. I let the first one go as that one I could see as just a policy to drive sales of devices and although I did not find it appropriate or fair, capitalism is our economy. HOWEVER, the loopholes that you have in your policy to charge the military and have no accommodations for the men and women serving our country to protect us is just dirty!

My husband and I have had issues with our phone data service since the last storm caused an outage. The area where we live doesn’t offer internet so we use our phone internet for important matters. We contact C Spire 05/05 and they submitted a ticket as the steps they provided for us didn’t fix anything. 05/06 they contact us back and requested screenshots of a Speedtest. We texted it back to them and they came back and said it was due to the metal roof on our house. Informed them that we no longer lived at that address and that when we did live there, our service was wonderful. Told us to then go to the store and update our Sims cards and that would fix everything.

My family and I have been on this service since it was Cellular South. Everything has been great up until the last year and a half if I recall. Where we used to be able to use our phones to update weather apps while away from home, we can't anymore. I have personally seen my iPhone have FULL SERVICE bars and performed a speed test and only get .06 Mbps download speed and a upload test fail. When I first got my current phone, I was able to get about 75 Mbps download and had no issues loading weather pages or other apps.

I paid for unlimited data and in two days they say I was over my limit. One of them days wouldn't nobody at my house until after three o'clock so how can we use unlimited data like that. It was just a complete waste of money. Then when you call in they always have an excuse for the reason they messing up. After this I'm going back to ATT where I can use my data wayyy longer than two days. A waste of money I tell you.

We had C Spire years ago and don’t remember service being this bad. We decided to switch our 4 accounts from Verizon back to C Spire. Worst mistake ever. The internet download time and upload time is sooooo slow. Many many dead zones. It’s rumored they use to bing from Verizon towers but now they use sprint towers and that is why the service is bad. This is going to bite them in the??? When it’s it’s time to renew and the majority of their customers go elsewhere. As soon as Verizon offers a plan for us to switch to them. We will no longer have C Spire.

In Starkville, we are fortunate to have super fast cable internet. Have never had a problem with their service and have had C Spire since it first started here. When I do call the company, there is a real English-speaking person on the line and I don't have to wait 30 minutes before someone answers. Last summer my husband was critically ill. I stopped in West Point on the way back to the Tupelo hospital and the manager there could not have been more helpful. He realized that I was in a hurry, fixed my phone in about 5 minutes, and I was on my way. I was a former AT&T customer and I will never again put up with their poor service.

With them 15 years. My wife’s phone quit. I was told cheapest would be over $400. I got the same plan with ** $55 a month cheaper and a phone for only $100. I had paid my C Spire bill 2 days prior and was told I’d get a refund. A lie, they actually sent me a bill. STAY AWAY FROM THIS COMPANY. So disrespectful after 15 years!!!

We pay high prices for phones and for the plans to have internet on our phones yet for months now the internet doesn’t work. It is so bad that I can’t even connect to C Spire! Basically we are being ripped off and paying for something we can’t use. Everyone I know is with C Spire and everyone is having the same problem with the internet. This has been going on since November 2018.

First off C Spire needs to be put out of business because their service is straight garbage. It should be against the law for service to be that bad. Don’t even get me started with not being able to use internet while on the phone???

Customer since 2008. Average bill 500 bucks a month 8 devices online. Bought replacement phone. Took home and set up. Noticed a crack in screen. Took back for replacement. Was denied. C Spire SUCKS BIG TIME. Talked to 3 reps and all three said, "I am deeply sorry but policy is in place." So cracked phone for life.

C Spire will not work outside of Mississippi however C Spire still charges you and bills you when you are out of their calling network. I called C Spire for my 83 year old mother in law who is visiting my home in Alabama. Ask to suspend her service due to no service here. They said ok, but just got a notice phone has been disconnected and a bill of $121 for no payment. Do not use C Spire.

I live LITERALLY 10 miles away from their national HQ. I have had NOTHING but trouble from this company. I pay for the full 4G plan and can't even use it half the time. Dead zones everywhere. Can't even send the most basic of text/image messages. My contract runs out in 3 months and I will NEVER be going back to this sorry excuse for a cellular provider. C-Spire is the Comcast of cell phone providers - stay FAR away.

Phone purchased on Coast of MS and it works some of the time there but when you travel it is horrible. Missed texts and no signal to use internet. Wish I would of never changed my previous service. Finally out of contract so good-bye C- Spire here shortly!

3 weeks ago. I went into store due to phone being stolen. I was told I didn't have insurance. I believe I did or I did something wrong. I've had both AppleCare and insurance for last 10 yrs. I ask, "What can I do then." I was told to drop my plan add insurance and in 60 days I can file a claim. I was told if I even have an old phone. I couldn't put it on the account, because it would mess up the claim. That I would have to go with Cricket or something like that for the 60 days. I called someone in corporate and was told, "No. That won't work." Then called call center. Was told it would work. I asked for a supervisor and said, "Is there anything I can do if I have to go to another carrier? I'm cancelling you guys and going with them." Was told to call Brightstar in 24 hrs and see what they can do. Supervisor says they left notes on my account.

Yes this company is fake as hell. Just takes your money. I went there in July cause I got a postcard in the mail stating you can get an iPhone SE with prepaid 40 plan if you transfer a line. No such thing. They gave me a Samsung J3 phone. I paid 90 upfront. She gave me a form to mail in for my rebate on the phone for 50.00 and within 7 days the phone stop working the speaker to hear from it. They did nothing but let my service days run out and I refuse to pay and I had no working phone. And so they won't give me my rebate. Bull.

I had ATT for 20 years and I changed to save $40 a month. It’s not worth it!!! I will gladly pay the difference. Can’t get service anywhere. Please pay attention to this before you change. I hope this helps someone.

We had AT&T Uverse internet for years. When we moved to a neighborhood where C Spire high speed fiber optic internet, we got on a 2-year contract to experience the new, innovative ultra high speed internet and agreed to pay $90/month (which is pretty crazy already to pay this much for the internet alone). When the technician came and installed it, he told us we were getting ~ 700 Mbps for download. We didn't know what the numbers meant, but was excited to get on the internet to check it out. To our surprise, the internet was VERY SLOW. Slower than the internet we had had with regular AT&T Uverse at 4 different locations in 3 different cities. We're very busy, in school and working and didn't even think to call about it.

Roughly two years ago C Spire let someone take over my account posing as a relative who wanted to be added on my account. They let them change passwords and even cut off my phone then letting them purchase 3 iPads two phones. I have caught much grief over this and matter of fact had a stroke December 2017 causing me paralysis. Does anyone know a good lawyer? There’s a lot more but have no room here. The person who did this got fired but no apology. This is gross negligence. They did not even try to contact me.

I have been with C Spire for the past 2 years and I’m running like hell away from them. They do not offer 4g capabilities in Tn and is very limited in Ms. I was paying over a 120 bucks a month for service I could barely use. I could not talk and surf on the web at the same time! Could not receive or send photos while on the phone and lord I my internet was so freaking slow. A lot of the time my phone was inoperable. I would frequently lose calls as well. When I would call into customer service they swore there was no problems with the service. When I received a promotion and was about to move out of town I found out C Spire did not have any towers in Nashville. I was going to take my phone to Verizon (since it was paid off) and get service with them. Verizon checked my IMEI # and I was told the phone was unlocked and could be used.

I called to unsuspend a line that I suspended less than 24hrs! I was asked for a four digit pin that was supposed to be taken off my account, because I did not set up! I had to personally go into store multiple times within a two month period! The representative assured me that I would not have to go through the hassle any more pertaining to my account and she would put a memo on my account. Have to constantly call because service is slow or when My bill is paid service runs slower than EVER! I am signed up for unlimited data and C Spire has made the mistake and had my plan set up for pay as you go more than once! The only crew member that was able to fix my issue was ROBERT! Thanks. We will see how it turns out! He is a very understanding and patient crew member!

Local service, AT&T & others' signals & customer service are sorry. I have been across the USA on business & always had great service with C Spire. The people at C Spire all speak English & listen without an attitude.

I have been a customer of CSpire for years (began when it was Cellular South). I have been out of contract for a while and enjoyed the lower cell phone bill not being under contract. I decided to finally upgrade all of our phones. The website said I could upgrade my wife and son's phones to an iPhone 7 (which was an upgrade from what they had) for $49. Upon checking out, it further showed I would get a $49 credit (thus making the phone "free"). There are two visible columns that indicate what you will owe that day, and what your monthly charge will be.

I am personally on a grandfathered plan with AT&T, but my wife has been with C Spire for a long time. But as I have paid her bills and attempted to get new phones, I have noticed C Spire employs the same tricks and normal monopoly-type tactics AT&T does, which strikes me as odd for such a small company. After seeing two bills and the same amount of unhelpful customer service from both companies for six years, I can't imagine what the actual benefit would be to pick C Spire over any of the big ones.

The C Spire Wireless services are terrible sometimes, especially if the weather is bad. Also the prices are too high and trying to upgrade before your two years is up is horrible.

C Spire is okay in local area but when you leave town is when the service fails. You can call most everywhere but don't try to post on local media, send picture text, ain't happening. Changing back to Verizon as soon as possible.

This is to be the WORST all the way around. My fiance had been a customer since they were Cellular South. He bought one of their first (6th) phones almost 20 years ago. When I moved here, I left AT&T and merged my phone into my fiance's, C-Spire plan. No contract. The bills were always outrageously higher than told. You can't call any of their stores. All customer service calls are routed to a central customer service center and they can't even connect you to a store. So if you dealt with someone in the store, who promised to do something for you, you best get their direct cellphone number before you exit the store to follow up because they don't EVER get back to you. That happened to me several times. ☹️

I have talked to several of my girlfriends and they all say the same thing. Women are not told the total truth about the charges on a phone. I went in and he could tell that I did not know a lot about charges. However I finally got $324.00 dollars of charges! It should be our advantage to upgrade to a new phone! NO it cost you way more money regardless of how good of a customer you are! My bill was supposed to be, he said around $80 + tax each month. I am waiting to see if all those so called "one time charges" will not be on my bill next month. I told him I wanted the same plan but upgrade cost me not $65.00 a month but this month $141.36. Way more than I was told.