C Spire Wireless Reviews

We have been customers of CSpire since 2009, but I searching for our next wireless company. Without any warning our high speed internet was reduced from 50GB to 25GB. How is that even right? I can’t just choose to start paying them half as much as I signed a contract for, so how can they just choose to give me half of what I’ve been paying for this whole time? This is a quick way to get rid of loyal paying customers.

Been with C Spire since they were Cellular South. However I am switching to Verizon, I have no out of state coverage, they have made countless mistakes to my account, rude trolling reps, and have recently reduced data plans from 50 GB to 25GB without any notice. Verizon offers 75gb for 60.00 a month....so long c spire. You only rank 7th in the Nation anyway. Verizon ranks #1 .

I went to the web to upgrade my phone line and saw that there was an offer for $100 discount on any upgrades of the iPhone 11. After searching I could not find any options to pay online and pick up in store, only delivery. Instead of waiting I went into the Clinton store location. Explained my situation to the store workers and to my amazement I was told I could not upgrade my phone in store with the $100 discount, they would have to charge me the full price, (monthly payments). They did say I could choose the option to pick up in store. "Ok, so can you place the order for me?" "No," they replied, well I don’t have a device to use, how can I place an order, I need a phone today versus waiting. They instructed me to call customer care.

I have 3 lines with C Spire. 1 of them stopped working, and the other 2 I have to restart them 3-4 times a day to receive calls or it goes to voice mail (lots of missed calls). My data does not work in the lte coverage area on the cspire website. They opened a ticket, strung me along for a week and told me nothing is wrong. I call customer service, because I wanted to end my contract. They told me I had to pay in full for the 3 phones that didn't work if I wanted out. Then they told me in a nice way "We don't care if your service works, you signed the contract, you're stuck with it". When this is done I will go to att. PLEASE DO NOT USE CSPIRE. YOU WILL BE UNHAPPY.

C Spire is an ripoff. I have a total of 5 lines and only get okay on 1 line. I have been with them since Cellular South days and my service has gotten worse. C Spire do not care about the customer. Please don't use this service. You it not worth it.

They are putting down new lines on Meadow Pointe Cv in Brandon, Ms. Doing so they are destroying peoples yards and have cut 2 gas line and water lines. I hope they have someone to come out and resod our grass for our yards. When AT&T did their's they were very neat, not this bunch.

My spouse passed away in June 2019. Since then I have paid off the phones that had amounts owed on them. So technically I own the phones, or rather my dead spouse does. I have tried to get the numbers transferred to another provider and I was told by both C Spire and the other company that I was committing fraud even though I had death certificate, account numbers, etc that would be needed to make the transfer possible. It is now September and the account will be closed in about a week's time. I want the phones unlocked but I am still trying to get information on how to make that happen after the account closes and cannot. They won't share and they won't help. DO not USE THIS COMPANY! They will not help you with anything important.

I spoke with a representative today and we discovered that there was a billing error in the system. I only owed my normal monthly charges for my final month with them. I feel much better about the situation now.

This is our 3rd year of C Spire service. There have been very few problems and only a couple of glitches that were quickly resolved. The overall rating is based on our experience of using many of C spire’s services thus far. We have encountered a few low signal areas in more remote rural and fringe coverage areas, but this is to be expected. We also use a mobile hotspot router for secure connections when traveling and that has also has worked well for our applications and purposes. Overall, we are, and have been very satisfied with the provided services and equipment thus far. From our experience in the U.S. geographic areas covered we would highly recommended this company.

I pay over $200/month for mine and my kids' phones and rarely ever have 4g/LTE no matter where I am. I barely have 3g and live less than 10 minutes from the C Spire store. Year after year the internet service on my phone has gotten worse and worse. Every time I have had complaints, it's never their service. They suggest it is foliage, my phone or my roof. They know they have the monopoly in South Mississippi so instead of using the millions of dollars they make off of us towards building new cell towers, they are obviously wasting it to pad their pockets. The warranties are a joke, the service is pathetic and they will NOT do better until something is done about it by someone other than their customers.

This company takes full advantage of the fact that they offer the only cell and internet services that work in some parts of Mississippi. In some areas, there is no competition that their customers can turn to, so they offer the absolute worst customer service. I had been struggling to find a service that worked in my area, after moving to rural coastal Mississippi. After trying all the name brand people (including Verizon and T-Mobile), none of which worked, I decided to take the plunge and try C-Spire.

First and foremost, your customer service reps who assisted me were wonderful and did their job to the best of their ability, BUT you as a company are the opposite of what you claim to be. You are not for your customers, you are for yourself, and anyway that you can squeeze more money out of someone, you will take. What I am asking for does not seem like it should be so hard to do but apparently it is. The sad part is that this is not even the first time that you have failed to do something that you are perfectly capable of doing. I let the first one go as that one I could see as just a policy to drive sales of devices and although I did not find it appropriate or fair, capitalism is our economy. HOWEVER, the loopholes that you have in your policy to charge the military and have no accommodations for the men and women serving our country to protect us is just dirty!

My husband and I have had issues with our phone data service since the last storm caused an outage. The area where we live doesn’t offer internet so we use our phone internet for important matters. We contact C Spire 05/05 and they submitted a ticket as the steps they provided for us didn’t fix anything. 05/06 they contact us back and requested screenshots of a Speedtest. We texted it back to them and they came back and said it was due to the metal roof on our house. Informed them that we no longer lived at that address and that when we did live there, our service was wonderful. Told us to then go to the store and update our Sims cards and that would fix everything.

My family and I have been on this service since it was Cellular South. Everything has been great up until the last year and a half if I recall. Where we used to be able to use our phones to update weather apps while away from home, we can't anymore. I have personally seen my iPhone have FULL SERVICE bars and performed a speed test and only get .06 Mbps download speed and a upload test fail. When I first got my current phone, I was able to get about 75 Mbps download and had no issues loading weather pages or other apps.

I paid for unlimited data and in two days they say I was over my limit. One of them days wouldn't nobody at my house until after three o'clock so how can we use unlimited data like that. It was just a complete waste of money. Then when you call in they always have an excuse for the reason they messing up. After this I'm going back to ATT where I can use my data wayyy longer than two days. A waste of money I tell you.

We had C Spire years ago and don’t remember service being this bad. We decided to switch our 4 accounts from Verizon back to C Spire. Worst mistake ever. The internet download time and upload time is sooooo slow. Many many dead zones. It’s rumored they use to bing from Verizon towers but now they use sprint towers and that is why the service is bad. This is going to bite them in the??? When it’s it’s time to renew and the majority of their customers go elsewhere. As soon as Verizon offers a plan for us to switch to them. We will no longer have C Spire.

In Starkville, we are fortunate to have super fast cable internet. Have never had a problem with their service and have had C Spire since it first started here. When I do call the company, there is a real English-speaking person on the line and I don't have to wait 30 minutes before someone answers. Last summer my husband was critically ill. I stopped in West Point on the way back to the Tupelo hospital and the manager there could not have been more helpful. He realized that I was in a hurry, fixed my phone in about 5 minutes, and I was on my way. I was a former AT&T customer and I will never again put up with their poor service.

With them 15 years. My wife’s phone quit. I was told cheapest would be over $400. I got the same plan with ** $55 a month cheaper and a phone for only $100. I had paid my C Spire bill 2 days prior and was told I’d get a refund. A lie, they actually sent me a bill. STAY AWAY FROM THIS COMPANY. So disrespectful after 15 years!!!

We pay high prices for phones and for the plans to have internet on our phones yet for months now the internet doesn’t work. It is so bad that I can’t even connect to C Spire! Basically we are being ripped off and paying for something we can’t use. Everyone I know is with C Spire and everyone is having the same problem with the internet. This has been going on since November 2018.

First off C Spire needs to be put out of business because their service is straight garbage. It should be against the law for service to be that bad. Don’t even get me started with not being able to use internet while on the phone???

Customer since 2008. Average bill 500 bucks a month 8 devices online. Bought replacement phone. Took home and set up. Noticed a crack in screen. Took back for replacement. Was denied. C Spire SUCKS BIG TIME. Talked to 3 reps and all three said, "I am deeply sorry but policy is in place." So cracked phone for life.

C Spire will not work outside of Mississippi however C Spire still charges you and bills you when you are out of their calling network. I called C Spire for my 83 year old mother in law who is visiting my home in Alabama. Ask to suspend her service due to no service here. They said ok, but just got a notice phone has been disconnected and a bill of $121 for no payment. Do not use C Spire.

I live LITERALLY 10 miles away from their national HQ. I have had NOTHING but trouble from this company. I pay for the full 4G plan and can't even use it half the time. Dead zones everywhere. Can't even send the most basic of text/image messages. My contract runs out in 3 months and I will NEVER be going back to this sorry excuse for a cellular provider. C-Spire is the Comcast of cell phone providers - stay FAR away.

Phone purchased on Coast of MS and it works some of the time there but when you travel it is horrible. Missed texts and no signal to use internet. Wish I would of never changed my previous service. Finally out of contract so good-bye C- Spire here shortly!

3 weeks ago. I went into store due to phone being stolen. I was told I didn't have insurance. I believe I did or I did something wrong. I've had both AppleCare and insurance for last 10 yrs. I ask, "What can I do then." I was told to drop my plan add insurance and in 60 days I can file a claim. I was told if I even have an old phone. I couldn't put it on the account, because it would mess up the claim. That I would have to go with Cricket or something like that for the 60 days. I called someone in corporate and was told, "No. That won't work." Then called call center. Was told it would work. I asked for a supervisor and said, "Is there anything I can do if I have to go to another carrier? I'm cancelling you guys and going with them." Was told to call Brightstar in 24 hrs and see what they can do. Supervisor says they left notes on my account.

Yes this company is fake as hell. Just takes your money. I went there in July cause I got a postcard in the mail stating you can get an iPhone SE with prepaid 40 plan if you transfer a line. No such thing. They gave me a Samsung J3 phone. I paid 90 upfront. She gave me a form to mail in for my rebate on the phone for 50.00 and within 7 days the phone stop working the speaker to hear from it. They did nothing but let my service days run out and I refuse to pay and I had no working phone. And so they won't give me my rebate. Bull.

I had ATT for 20 years and I changed to save $40 a month. It’s not worth it!!! I will gladly pay the difference. Can’t get service anywhere. Please pay attention to this before you change. I hope this helps someone.

We had AT&T Uverse internet for years. When we moved to a neighborhood where C Spire high speed fiber optic internet, we got on a 2-year contract to experience the new, innovative ultra high speed internet and agreed to pay $90/month (which is pretty crazy already to pay this much for the internet alone). When the technician came and installed it, he told us we were getting ~ 700 Mbps for download. We didn't know what the numbers meant, but was excited to get on the internet to check it out. To our surprise, the internet was VERY SLOW. Slower than the internet we had had with regular AT&T Uverse at 4 different locations in 3 different cities. We're very busy, in school and working and didn't even think to call about it.

Roughly two years ago C Spire let someone take over my account posing as a relative who wanted to be added on my account. They let them change passwords and even cut off my phone then letting them purchase 3 iPads two phones. I have caught much grief over this and matter of fact had a stroke December 2017 causing me paralysis. Does anyone know a good lawyer? There’s a lot more but have no room here. The person who did this got fired but no apology. This is gross negligence. They did not even try to contact me.

I have been with C Spire for the past 2 years and I’m running like hell away from them. They do not offer 4g capabilities in Tn and is very limited in Ms. I was paying over a 120 bucks a month for service I could barely use. I could not talk and surf on the web at the same time! Could not receive or send photos while on the phone and lord I my internet was so freaking slow. A lot of the time my phone was inoperable. I would frequently lose calls as well. When I would call into customer service they swore there was no problems with the service. When I received a promotion and was about to move out of town I found out C Spire did not have any towers in Nashville. I was going to take my phone to Verizon (since it was paid off) and get service with them. Verizon checked my IMEI # and I was told the phone was unlocked and could be used.

I called to unsuspend a line that I suspended less than 24hrs! I was asked for a four digit pin that was supposed to be taken off my account, because I did not set up! I had to personally go into store multiple times within a two month period! The representative assured me that I would not have to go through the hassle any more pertaining to my account and she would put a memo on my account. Have to constantly call because service is slow or when My bill is paid service runs slower than EVER! I am signed up for unlimited data and C Spire has made the mistake and had my plan set up for pay as you go more than once! The only crew member that was able to fix my issue was ROBERT! Thanks. We will see how it turns out! He is a very understanding and patient crew member!

Local service, AT&T & others' signals & customer service are sorry. I have been across the USA on business & always had great service with C Spire. The people at C Spire all speak English & listen without an attitude.

I have been a customer of CSpire for years (began when it was Cellular South). I have been out of contract for a while and enjoyed the lower cell phone bill not being under contract. I decided to finally upgrade all of our phones. The website said I could upgrade my wife and son's phones to an iPhone 7 (which was an upgrade from what they had) for $49. Upon checking out, it further showed I would get a $49 credit (thus making the phone "free"). There are two visible columns that indicate what you will owe that day, and what your monthly charge will be.

I am personally on a grandfathered plan with AT&T, but my wife has been with C Spire for a long time. But as I have paid her bills and attempted to get new phones, I have noticed C Spire employs the same tricks and normal monopoly-type tactics AT&T does, which strikes me as odd for such a small company. After seeing two bills and the same amount of unhelpful customer service from both companies for six years, I can't imagine what the actual benefit would be to pick C Spire over any of the big ones.

The C Spire Wireless services are terrible sometimes, especially if the weather is bad. Also the prices are too high and trying to upgrade before your two years is up is horrible.

C Spire is okay in local area but when you leave town is when the service fails. You can call most everywhere but don't try to post on local media, send picture text, ain't happening. Changing back to Verizon as soon as possible.

This is to be the WORST all the way around. My fiance had been a customer since they were Cellular South. He bought one of their first (6th) phones almost 20 years ago. When I moved here, I left AT&T and merged my phone into my fiance's, C-Spire plan. No contract. The bills were always outrageously higher than told. You can't call any of their stores. All customer service calls are routed to a central customer service center and they can't even connect you to a store. So if you dealt with someone in the store, who promised to do something for you, you best get their direct cellphone number before you exit the store to follow up because they don't EVER get back to you. That happened to me several times. ☹️

I have talked to several of my girlfriends and they all say the same thing. Women are not told the total truth about the charges on a phone. I went in and he could tell that I did not know a lot about charges. However I finally got $324.00 dollars of charges! It should be our advantage to upgrade to a new phone! NO it cost you way more money regardless of how good of a customer you are! My bill was supposed to be, he said around $80 + tax each month. I am waiting to see if all those so called "one time charges" will not be on my bill next month. I told him I wanted the same plan but upgrade cost me not $65.00 a month but this month $141.36. Way more than I was told.

Phone Service: Far better than AT&T mobile and I live in as rural an area as it gets. Can also seem to make and receive calls anywhere at any time. I haven't had a problem with calls dropping either. About as reliable as landline calling. 5 out of 5 stars. Internet Connectivity: The later (after 1 AM) you use the internet, the more inconsistent it is; you may not be able to use it all very, very late. Also, during the day and normal night hours (before 1 AM), it seems to stay connected almost all of the time. Plus, I haven't seen it go a day without being able to use it. 3.5 stars out 5 stars, because I like to use the internet very late sometimes. And I know I'm not the only one.

C Spire will promise you anything for another customer. Their claims of service in my area were fraudulent. No two ways about it. When two years were up my service got worse. I enjoy 230 Kbps as a treat. Usually not that good. At their Starkville office I was told they had switched to lowband LTE in their rural areas. Told a new phone might help and there was a sweet two year deal to buy another. In West Point I asked about buying the phone I own and was told it would work fine at my house. Their policy is one of fraudulent claims. Contact your Public Service Commissioner.

I went into the Brandon MS store on Jan3rd and tried to get help but instead my 18 month old child was pushed by a C Spire employee. And then a phone was thrown back at me. I took my baby and left. Called customer service but got no results.

They have the best network for my area, good data plans, have installment agreements that don't require a contract and competitive rates. C SPIRE is innovative, has a good selection of products, a great network, and different billing options, in addition to good customer service.

I have been with C Spire for a long time when it was Cellular South. I had no problem with them but C Spire, it's customer service is bad. They try to rush you off the phone, half-help you with the problem. My bill was due on the Dec.12. I was cut off that day. I think it should be a 5 days past the due date before you are cut off, and when you call and ask about been cut back on and you will pay tomorrow. The first thing come pay your bill and it will. Every month my phone is cut off because my pay period don't fall on my due date and I'm tired of it. We are already being overcharge. For a example: data plan 100.0, phone, 27.15 per month, 17.17 for a tablet. I was told I got to pay 20.00 per month so I can use the phone, 10.00 per month to use the tablet. This is some bull. No discount for a job you work for because my job everybody get discount from all the local phone company. I'm tired. I think it time to move on to another phone company.

This started sometime back with CSpire Wireless and will try and keep it brief and to the point. I have been a long time customer of CSpire since the Cellular South days of operation. Well, months ago my wife's phone had a cracked screen that was pretty bad. I went by CSpire Wireless store in Brookhaven Ms and they told me I did not have insurance on her phone. O really? So what is that charge for insurance I have been paying every month on my bill supposed to be along with the additional apple care that I felt pressured into getting when I purchased the phone? So, after being told that insurance didn't cover her phone and neither did the apple care, I left after being told it would cost $300.00 to replace the screen. I replaced the screen with a aftermarket from Amazon, which did pretty well for a while until it developed a crack in the corner. This whole time my wife is monitoring our CSpire Bills to confirm we are being billed for insurance.

I have been with C Spire two years now. I realized that my phone had been turned off. I honestly forgot to pay my phone bill. I called and spoke to a representative to asked could I get a extension on my bill until tomorrow. I was told they could not restore my service once it was suspended. I knew this was a lie due to other phone companies I have been with in the past. I was just asking for my service to be cut back on until the next day. It wouldn't even been 24 hours. After this I will be switching back to T-Mobile. This service sucks... People have situations and I need a company that understands that.

I have stayed with C Spire for a long time now, maybe 9 years give or take, because they offered something competitors did not: good customer service. That has changed drastically in recent months and I believe it is now time for me to change service. C Spire's cell service is nothing spectacular and is not as good as Verizon or AT&T. I have had several issues since October 2015 and customer service leaves a lot to be desired. They want to force everything online for self-support yet when I walked into one store last week and one store today, the people standing around playing, throwing balls in the air, chatting, and killing time. Look like they need some work to do. Yet, I walked out last week and today completely helpless and still with a broken phone.

I was told in April, 2016 that I qualified for a FREE phone upgrade. I had been looking at the Samsung Galaxy Note 7. I went to C-Spire today (8/20/2016) to get the Note 7 and was told that I would have to sign a new contract and pay for the phone over 2 years. That WAS NOT what I was told back in April. I have 3 months left on my contract, which is ended this October. Come November, I am going to AT&T just as fast as my contract expires. This is twice I have been mislead by C-Spire. The third time is my fault.

C Spire service is awful!! IPhone drops calls and do not even try to watch a video because it stops and starts constantly!!! We have 3 iPhones with them and it's like this with all 3!! I would not recommend them to nobody!! We have called them several times and stayed on the phone with customer service for very long time periods just to have call dropped and they do not care, or even call you back!! I'm gonna find another service because I'm tired of paying out all this money and not having better service!!!

If I could give them a negative star review I would!! My son's phone was damaged after he ran over with a lawn mower. I called customer service to check on apple care. The rep said I would have to fill out a warranty claim online. I voiced my concerns and complaints with this. I had changed my sons service from AT&T for the very reason you could not get taken care of in house. I have myself been a c spire customer since early nineties when it was cellular south.

The worst experience ever. I have been with C Spire for 10 years and I can say that this is the worst experience I have ever went through with a business. They do not value their customers at all. I went into the store because my phone was broken. The customer service representative (Jimmy) did not process my claim accurately. He filed a warranty claim instead of an insurance claim, in which was not good, because the warranty claim was denied and left me having to pay $325.00 instead of the insurance deductible of $199.00. Once in the store the manager seen the error and attempted to clear it up. Well let us say a week has passed and the phone quit working. Not good, so I go back to C Spire and they inform me that they can do nothing about a defective phone.

C Spire is unreliable, their customers services is a Zero. Whatever you do, don't trust C Spire. Take your business someplace else. They have you on the phone for hours and the people that works their store cannot help you unless you are signing a contract or purchasing a phone. They are no help with services after the sale. I would not recommend them to anyone.

My billing period was from (specifically) May 7, 2016 to June 7, 2016. My (unlimited) plan was changed May 8, 2016 with no notification. I received a letter in the mail May 21st that was dated by C SPIRE on May 17th. My plan was changed from unlimited to 1GB outside service area with overages of $100 per GB after 1GB. It is not acceptable to change a contract without notification. I don't feel I should've accrued charges until I was notified. I don't feel I owe any data overages for data used between May 7, 2016 to May 21, 2016 when I was notified. Today is June 23, 2016 (4 days before my account becomes delinquent) and I have learned they denied my claim to repeal the data charges. What a crock this company is "customer inspired" my butt.

Sitting here with my C Spire hotspot in an area that should receive full coverage and I can't upload a picture to social media. This is a daily occurrence. I'm wasting my money with these people. Texted customer service one day and they answered six hours later. Such a rip-off.

I have been with C-Spire since they were Cellular South and am considered of the "VIP Elite" status because I have been a customer since the bag phones, when C-Spire (a.k.a Cellular South) was still a little Mississippi company handled out of Meadville, MS. The customer service left a lot to be desired. One would think that since C-Spire expanded there would be an improvement with customer service. Sorry, Mississippi, I'm really not meaning to knock you especially you are my home -- borne, raised, and still living here. I just have an issue with bad customer service, period.

What a nightmare C Spire has been lately! They tell you one thing and do another. Recently my bill increased by $10.00 and they cannot tell me why and they say it is in my bill and I just do not see it and they cannot explain it. Excuse me but don't they generate the bills? I have 10 more months in my contract so to get away from the $82.00 monthly payment I was just going to terminate the contract and pay them the early termination fee of $190.00 and just go for the prepay route at $40.00 a month with the purchase of one of their phones.

I have been a CS customer for well over a decade with zero complaints till I bought the G6 from them 6/2015 along with a new contract. Mistake. (Strictly Samsung as of 2003.) Purchased the Galaxy 6 along with a new 2 year contract. Over a 4ish month period, I spent more time at the Brick & Mortar (CS) than my own business, with no positive results. Yes, the Galaxy 6 is a POS (I'm on my 3rd or is it the 4th?) but after getting nowhere with C Spire, my phone still had the same problems & more!!! I gave up and decided to live with the "Smart Phone" MISERY. This evening my Galaxy died for good. I dread and can't afford to spend the next week at C Spire but I must. Also, for over 6 years, I have had the most expensive monthly plan Unlimited Everything.

I have been a CSpire customer for years, from Cellular South days. Today I tried to purchase 2 more iPhones and add my daughter and son-in-law to my account. I currently have my line and one of my sons’ on my account. The representatives I dealt with told me I had ANOTHER account that had a past due balance from TEN years ago that I had to clear up to do this. I have never had another account with them. Have always had the same account and I'm pretty sure that in the last 10 years when I bought new phones, added my son to my account, and/or went into the store to make changes to my plan, etc., that this issue would have arisen. And I'm positively certain that I would have been getting phone calls, collection letters, SOMETHING from them saying that I owed money if it’s true.

C Spire people were very nice but said they could not get me a copy of any old statements. It is hard to believe they aren't saved on a flash drive, etc. I would be glad to pay for the copies. Hope you can help me with this.

After doing business with C Spire for 8 years I called to get my number ported over and they told me and my other phone company it would be done. They turned around and cut my number off and said I told them to disconnect it. We tried getting the matter resolve and they would not allow me to speak with a supervisor. They said there is no supervisor to speak with. This is really crazy!

After moving to a new carrier, C Spire refuses to unlock my iPhone 6 plus. They lied and claimed they unlocked it on Sept. 24, 2015 and to date, the phone is still locked. Customer service is clueless and offers no help at all. $800 loss. BEWARE!!

C SPIRE promised $150 credit for each line transferred from other cellphone company in July 2015. I believed them. I transferred two lines from AT&T. They promised the credit will be available within 40 days. But they never give me the credit. I contact them, but their regional manager refused to give me the credit. Do not believe C SPIRE!

My son who is mildly cognitively delay purchased an iPhone on eBay in good faith. Initially, the phone was locked and Pew instructed him to call eBay. After calls by eBay to the owner, the phone was unlocked. We were told the seller was a female who upgraded. He has been trying to get service since then. He has purchased iTunes and yesterday he purchased a SIM card and I told him this particular phone does not use a SIM card.

I have been with C Spire awhile. Well they added some private charges to my phone bill that another lady owed on her phone without telling me. I feel if they knew that phone had a bill on it, they should have never allowed it to be added to my line. I now have insurance on my phone but they won't fix it until the full amount of my bill is paid. I pay almost 300 a month in phone bills and they can't fix my phone. Really? I can't continue to deal with a company like this. I'm struggling to pay this alone and my bill never seems to go down.

Too many detailed to go into. They completely messed over me and I couldn't do a thing. Lies lies and more lies. I really wish I had gotten out sooner.

I signed a 2 yr contract and they changed my plan without contacting me. They stated they didn't offer that plan no more and tried saying I used too much data unlimited. It don't matter. Recently I had to get a new phone and they didn't have the phone I had no more so I had to upgrade and they didn't tell me that I signed another 2 yr agreement when they have you to sign in the box you can't see that part. I think a bunch of us should sue the crap out of them.

After paying $500 to cancel my AT&T cell phone I went with C Spire. I took my old phone in with 1250 business contacts and had it synced to my new phone. The rep at C Spire assured me all my contacts would be on the new phone once I got it back. I get it back with 82 out of 1250+ contacts. I have wasted countless hours trying to get my contacts back and countless hours on the phone with incompetent reps from C Spire. I rely on my phone to do business and without my contacts I am unable to do my job. C Spire has offered me a $50 credit to make the situation better which I obviously refused. My contacts in my phone were worth a lot more than $50 and I also racked up an IT bill since the lady at the store asked me to call my IT company (after 5pm) to see if they could help. This company takes no blame on completely ruining 8 years worth of business contacts.

I went to the Bahamas in May, had a wonderful time. Until I got my phone bill. I used my phone to take pictures while I was there. Little did I know that the whole time I was there my phone, without my knowing it, ran up over $245 in data charges!!! I did not use the phone for anything but taking pictures. The phone had a program that was using data the whole time. They got me this time. Next time I leave the country, I will pull the battery out of the phone. In the meantime I will look for another provider!

I am not satisfied at all with C Spire! I regret renewing my service! It's the worse service ever and as soon as I can get out of this plan all 3 of my phones will be cut off and with Verizon...

I've been a valued customer of C Spires for years! Without any notice they switched my son and I from unlimited data to another plan. They claimed to have sent a letter. However I never saw a letter. Their reason was that we used too much data. Unlimited data is unlimited data so I really don't think it should matter how much data we used. My contract said unlimited and it said nothing about unlimited but don't go over this amount! Apparently once they remove you from unlimited data you can never get it back and to get more than 6GB of data cost out the wazoo!! I'm now paying about 120$ More a month for my bill which works out great for them!!! I think maybe that's their plan! Greedy much C Spire?? We are currently looking into other companies! We are not very happy customers!

I'm pretty sure they just make their billing up as they go. We had our phones and plan for a month. We received a text message telling us our service had been suspended. Apparently they just bill as they please because when we FINALLY received our first statement it was billed for 2 months of service at a rate higher than the agreed upon amount. I chalked it up to maybe I didn't read the fine print and paid the bill. They disconnected my service again literally one week later. I am not giving these crooks any more money because they just make their billing up as they go along. I would not recommend this company to anyone under any circumstances. I would suggest a string in two tin cans as a last resort before this company.

C Spire has to be the slowest I've ever dealt with. I've had an iPhone 5s with unlimited internet but what's the point when you have no service for the unlimited? As a matter of fact I logged on to this website using C Spire service and it literally wasted 5 mins of my time to get here. I also have LTE but in my whole two years of having it, I have RARELY ever seen LTE. C Spire is not the one to count on for fast, and reliable service.

I been doing business with C Spire for ten years or better and today I tried to get a mobile hotspot for my laptop. And because I have two accounts, one that's not current, they said I couldn't get it. But the one that's is current is the one I was getting the device for. And when I spoke to accounting they said I could get it and sent me back to sales and they said I couldn't. What a shame that a big business like C Spire and their team not on the same accord.

Is it just me or is C Spire doing a disservice to its customers? I mean why call it unlimited if it's not actually unlimited? They're not going to tolerate someone paying less the amount of their monthly bill so why should customers tolerate limits on unlimited? As a business, one would think they would be fair to their customers. Unless it's not about the customers rather the money instead. Oh well. Maybe one day it'll catch up with them like it did AT&T & a hundred million dollar fine will bring back truly unlimited.

I have been a C Spire customer for 10 years under my current phone number and 20 years total. I have had the unlimited plan for myself and my son. Yesterday I received a letter from C Spire stating that they are changing his plan without my consent. They said he used too much data, yet I barely use any. Of course the representative stated that I could continue with my plan. Of course because I am paying too much considering the amount of data I use. Well an unlimited plan is just that unlimited. If I am paying for an unlimited plan then I shouldn't matter how much data he uses. This is poor customer service. They sold me the unlimited plan so therefore they should not be allowed to change because they choose to. The C Spire drops calls all the time. but I don't call and complain. So do not use C Spire. They are not an honest company.

My family members have been C Spire customers for many years. Neither my family nor I have ever held complaints against C Spire until our latest transaction. Every C Spire employee that we (my family) has come into contact with has always been dutifully attentive and helpful. We went to the Clinton, MS Hwy 80 location for our last transaction. We revised our plan and bought 5 new phones. Our sales rep was supervisor **. Her way of speaking and behavior was rude, inconsiderate, and flat out disgusting. She was extremely unhelpful, and my family was left shocked and quiet at her low-grade service. Surely C Spire wouldn't promote such a personality to the position of supervisor? We were wrong. I do not know if she had a bad day or something of the sort, but surely she should be able to appear somewhat professional to her customers.

I paid my bill with C Spire then I change to another service. I had been with C Spire for years. I paid April 3 and cancel April 10. I had to the 25 of April. I asked for a refund for the 15 days that I had paid for. They said that the phone companies do not work that way. When I phone to cancel I asked if I owned anything. No was the answer then I received a bill for $3.67. Called and they said it was for information. I asked "what numbers did I ask for?" They stated I would have to go to a C Spire store and ask them, which I did. Their reply was "sorry but the account is closed." I don't have that information. I had the other telephone cancel me also. I called them and made sure I was canceled on the 10th of April. I felt like I should have some refund. Poor customer service and I have been with them for years!

Not that you will care, but thanks so much for wasting a whole bunch of my time and causing me to have a "hit" on my credit that will now be there for a year! Having been highly recommended to me as a great service, standup company I spent a good while researching to be sure for myself. Finally I gave a call and discussed with your rep my needs and concerns.

THE ABSOLUTE WORST CUSTOMER SERVICE OF ANY COMPANY IN U.S.A. BAR NONE. Can put fiber to the home but cannot get one short code to work. Cannot get anyone to call me back. They have been working (or so they say and I doubt that) on it but still no answer. DO NOT GET INTO ANY DEALINGS WITH THIS BUNCH IF YOU EXPECT CUSTOMER SERVICE IN THE FUTURE. All they care about is your money, not your satisfaction. Look at their customer service record and ratings...WORST IN THE INDUSTRY AND COUNTRY!!!

I brought an iPhone 5c. I brought insurance which was 200 dollars. When my screen cracked I had to pay a hundred and fifty dollars to replace the phone then send my first phone back which already cost me 150.

I went to the Madison store on January 28 during my lunch break to purchase another phone because my phone was not working. The girl helping me, ** , told me there was a promotion on purchasing the IPad Air and asked me if I was interested in purchasing it. She said there would be monthly payments in the amount of $17.91 for two years with no interest. I inquired about data usage and she said as long as I stayed within my data limit there would be no additional charges. She explained that I had 30 days to try it. So I took the Ipad and decided I liked it. Yesterday, on March 6th, I received my bill and there was a charge on there in the amount of $91.17 listed under a phone number I did not recognize on my bill.

I switched to Verizon after getting fed up with spotty coverage, my internet going in and out, and the worst customer service I've ever experienced. There were several times I texted customer service and didn't get a reply until 2 days later, if I got one at all. And a couple times they just stopped helping me right in the middle. I put in a request Saturday to have my service terminated. It's now Tuesday and I'm still waiting. They were a lot better when they were Cellular South.

I do have unlimited plan, but my messages do not get through. I do not receive my phone calls and they just simply drop off. Def. ready to drop this whole thing and move on. Can not even call my husband who is on my family plan.

Ever since I started using C Spire there have been several events that were unsatisfactory! Apparently their billing will not process your automatic payment as needed to keep the account in good standing if you call with an updated card. They will only run your card on the date you had in place for the amount of the normal monthly charge. So this will make your account delinquent because you weren't properly informed on how to resolve the payment. However the biggest issue at stand now is that C Spire told me the price to replace my iPhone 5 with the insurance package and iCare would be $79, then the insurance company said that it would be $199. Then when I called C Spire back to talk about the insurance company disagreeing to the $79 amount they did not record any notes about the conversation as the representative told me.

C Spire advertising everything unlimited plan on a 4G network, but if you use it too much they will reduce your speed to the point that it's like dial-up, very very slow. You are paying for a unlimited plan but can't use it. C Spire is using deceptive and unlawful advertising.

I received a letter stating an account was opened in my name. I did not open this account nor have I ever had a CSpire account. I have called customer service numerous times and kept getting the runaround. The account was opened with my social security number and they had ordered equipment, two iPhone 5s. I was bounced around from person to person and disconnected several times. They would not cancel the account.

One of our cell phones was returned to C Spire because it would not keep a signal and would just stop working. The phone was under warranty. Before sending the phone back, we took it to the Brandon, MS location to have the data transferred to the new phone that was sent to us. This was done with no problem. On my next bill, they charged me an extra $587.43. When I called them about this, I was told that the charges were the cost of repairing the phone. They were not willing to help any further, so I called the customer service and spoke to a supervisor on 11-09-12. When I explained the situation - the phone was under warranty, so I shouldn't be charged - I was then told that the charges were because they did not receive the phone that I returned.

I have been a customer for 16 years. My daughter moved to Hamilton, AL and they sent her one very vague text that she was over her usage on our unlimited plan. I called Cellular South to be told she would be released out of her contract because she wasn't using fifty percent of usage in her area, Cellular South failed to tell me her phone would be shut off in ten days! So, they turned her phone off with no warning and I couldn't get in touch with her! I pay my bill on time every month and this is wrong. Something needs to be done with how they treat consumers! I switched all my phones to Verizon and will never give them another penny! I believe if they valued me, a letter would be the right and legal thing to do!

I took my Desire phone in. It wasn't working and I was told that there's no Desire phones in stock and that I had to take Merge instead, which they said was just as good.

I filed an insurance claim to replace a cellphone and I paid $50 for the deductible. I pay $4.99 per month for three phones for this insurance. ESecuritel is their third party vendor responsible for handling insurance claims. The company sent a phone that did not work. The battery was invalid and I had to wait another week for another phone. The second phone would not charge so I requested a new battery. ESecuritel said that they would send a new one, which I never received. I called eSecuritel and was told by the manager that eSecuritel does not have to replace the phone with a working battery; they only provide for refurbished phones. She stated that the insurance provisions are posted in the Cell South Stores and batteries are considered an accessory.

I was lead to purchase a new device that would give me the option for a "hotspot" on my phone, so I made the purchase, only to find out later that the option for that "hotspot" on the phone was turned off by Cellular South. I talked to several different level managers about the problem. They offered me a "mifi" for me to pay $50 a month. Hah! They have a video on their site showing how the phone would connect to other devices via the "hotspot" connection and give my other devices 3g.

i got a phone. It had a mail in rebate. I was told it would take 4 to 6 weeks. That was on 2/25/2011. On the end of March, I checked on it. They told me it wasn't processed yet. Then in April, I was told it would be mailed out in a couple of days. I called back a week later and was told that it would be mailed out on a debit card. Two weeks later, I was told that it was posted on my account.Then I was told that it was mailed out and should have it by last Wednesday. Every time I call, I get the runaround. I need help getting my 50 dollars.

I was sold the True Unlimited Nationwide Plan to cover my three cell phones, by a Cellular South customer service person over the phone, five years ago in 2006. I had, at that time, the unlimited plan to cover my three cell phones. Now comes Cellular South with a message saying I have used over my out-of-home area usage. What the heck is the True Unlimited Nationwide Plan for? I paid big money for this coverage for several years now and in the previous years. I have upgraded my phones as needed to stay up-to-date. I just upgraded to an HTC Desire two weeks ago and nothing has ever been said or messages sent about any usage issues. I have paid my bill on time, every time, and have been told every time I have talked to Cellular South, "Thanks for being a valued Cellular South customer".

About 2 1/2 - 3 years ago, CellularSouth.com advertised 2 Family plans, one 1,400 and one 700 minutes. The site stated clearly several times that if signing up for one, customers could add a Free Add On offer combo of Text, Picture Messaging & Mobile Web service to the main line plus any Add-On-Lines at no cost for any lines. As someone who works website customer service, I read the entire thing several times to ensure I had not missed any "fine print" but, unfortunately, I trusted Cellular South and did not print the screen.

After moving from Arkansas to Mississippi, I was told by several people how good Cellular South is in this area. So, like a good neighbor, I dropped my AT&T plan and signed up with Cellular South. I got the blackberry pearl flip and so did my husband. My husband’s phone started dying when we were talking. Then, it got to where it didn’t want to dial numbers.

I've had service with cellular south for approximately 1 year. The Blackberry flip that I purchased started to malfunction after 2 weeks. I went in to exchange the phone. The second phone worked for about 10 months. Although I did have to go into the office after about 6 months because the phone would stop operating and the rep. told me to take the battery out for a few seconds and put it back in to allow the phone the chance to reboot. This worked for a short period of time. The second phone went out and was still covered under the warranty claim. I filed the warranty claim and received a third phone via U.S. mail.

I've been with Cellular South for 4 years. I've been having a problem though with my service for the past 6 months. The problem is the internet service I`m stuck paying for doesn't work. When I try to get online it pops up a 403 forbidden message and does not let me use the internet. My wife shares this plan with me and has the same phone, and LG Spyder II. Her`s works. I have tried the trouble shooting they want me to do several times.

I dealt with several phone customer service agents to no avail and finally email cellular south. I did get several personal answers (3) but each time she didn't remember my phone number and often didn't touch the issues. Bottom line is, I bought the phone July of 2009, requested phone insurance and was told I had it, didn't pay attention. February of 2010, was told I didn't have it, requested it, apparently didn't get it. Needed the insurance in 5/2010 and was told again I didn't have it, now that is 3 reps that lied up to that point.

In June 2009, my Cellular South Nokia telephone stopped working. I went to the Cellular South office in Pascagoula to replace it. I explained to the clerk that I wanted a telephone that I could see plainly, that I could use for voice calls now and later use for web browsing when I switched to that service. I was shown a Nokia flip phone that was supposed to be one of the latest on the market. I bought the phone and was advised that the phone had a one year warranty. In October 2009, the front display went out on the phone and I returned it to the store. The phone was replaced. In February 2010, the same problem developed with the replacement phone.

I went to our local Cellular South office with my cell phone that was fully charged, but when in use, it would drop the call. I was told that I needed a new antenna, and that they had stopped carrying any parts so I would need to buy a refurbished phone. I asked if they could order me a new antenna and was told that they could not. The person at Cellular South told me that my phone was not under warranty and that my contract was out. He was very rude and I told him that maybe we should look at another carrier--he did not respond. So, my husband looked at another carrier that gave us a phone to try out for a month. We did change carriers on March 3, 2010.