Cellular Country Reviews

I am such a fool for not researching online before buying anything!!! OMG!!!! I bought a phone excellent condition and came to be fair condition, I do not care for the cosmetic view, but the phone was sold as unlocked, and was not. I called customer service 3 times, they treat me like a trash bag and insisted that the phone was unlocked!! WHAT A ** LIE!! Here is the pics! Liar!!!! I am So going to dispute this w/ my Visa!

The first phone Cellular Country sent me didn't work. I called them and they said it had a bad EIN. The woman convinced me to purchase another phone and she would send a return envelope for the first phone. She assured this would be the fastest way to have a working phone. I waited two weeks and no phone! I called and they said they sent it to the wrong address and this was their fault and they would immediately send another phone. Two more weeks went by again no phone!

I just bought an Apple iPhone 4 from Cellular Country, but I have to return it, because I didn't like it. I am a student in United States, I just get money for my food but they didn't gave my money back.

I received this email a few days after I ordered my phone: "We have voided your Cellular Country order number ** for the following reason: 'Package shows no transit and was not returned by USPS so we have issued a full refund. Please use coupon code ** for 10% of any re-order. Please contact us through email at support@cellularcountry.com or through phone at 714-841-8898 if you feel this order has been voided in error. Thank you.'" I contacted PayPal and they have not issued a refund. It was never sent to USPS. That tracking number they gave me the package was never given to the postal service. It is a complete scam. They just want to take your money and run with it. I am so glad I used PayPal.

I ordered a HTC Magic in "fair" condition; however they sent me a HTC MyTouch. They claimed it was the same. When I went to use it, it would disconnect my call, failed to return to the home screen and could not even change the wallpaper. Their interpretation of fair and mine is drastically different as this phone was dropped with several deep cuts, scratches and nicks. It looks as though it was used over in Iraq. I called 7 times and finally talked to sales about a return and was told I can return it but it is function then I would be charged a 20% restocking fee. Never again will I do purchase anything from this so-called "company".

I bought iPhone 3GS from them. It was shipped promptly, arrived in perfect condition as described and worked flawlessly. I would have loved to have some instructions with it but that's not a big deal. I could locate them on Internet anyway and upgrade iOS to higher release level, register it to iTunes, etc. Before placing an order, I had read all grievances documented here but their price was right so I decided to gamble (kind of). I am satisfied.

I ordered a Samsung S Galaxy phone. When I received the phone I immediately entered my T-Mobile SIM card. The phone called out but would not connect to Internet, Gmail, Yahoo mail so I contacted T-Mobile. The company exhausted every effort to get this phone working. T-Mobile then advised to send the phone back for Technical Reasons. I called Country Cellular for two days with no answer, I have since filed a dispute claim with my credit card company. Once again I tried calling Country Cellular and talked with rep on Monday 3/3/14. The conversation was very stressful. I stated I use my phone for work and I would like a full refund. He got very abrasive and upset. You could hear the television playing in the background there. Something not right with this company. I was told I would get a email notification, in 24 to 48 hours concerning my refund. Today is 3/5/2014, still no response. I have had headaches over this fraudulent matter. I will seek legal advice on the subject. This is not right for paying consumers to have to deal with these measures.

I ordered a Casio Commando from Cellular Country. The phone itself is fine, shipped quickly and completely. But, the battery that was included with it doesn't hold a charge. I sent an email to the provided email address, waited 3 days with no response. I called customer support. Every options seems to direct you back to the website to take care of problems. In 4 phone calls, with different options tried, I could not talk to a person. So then I went and requested a Return Authorization Number. With that, which I received quickly to my email, I read through the return policy. The customer is required to pay for the return shipping, and if the company decides that the reason you requested the return is in fault, you are charged for all additional shipping and handling. Okay, fine. If there is something missing, you need to get a hold of company within 3 days. Okay, how? The impossible phone number with impossible options. It's not worth it to me to try to get Cellular Country to make right on my order, so I'm buying a battery from a more reliable seller.

I ordered a phone in great condition and 8G memory... Paid the $38 something for overnight shipping... Never received my phone... No money back. No nothing. Bunch of **. Never even called or emailed me back...

I ordered a Smartphone in "Excellent condition". My son took it to college. The phone malfunctioned by not allowing him to receive calls, not allowing him to call from contacts and being incredibly slow. I called and got the RMA number on day 30. I read the email regarding the 5-day turn around time. I called Cellular Country. The representative assured me that they "rarely enforce that" and that it was more a means of customers to get the phones back to them in a timely fashion.

Broken phones sent, long hold times, no customer satisfaction - this says it all. Do not use. They are a scam. When it seems too good to true, it's not worth your time or the trouble.

Bad experience talking with customer service, order delayed, not shipped, no answers the whole weekend. I got response until Tuesday and people there won't resolve issues. Warning: Do not buy.

I would like to write and apology I was reading information that was written some time ago. I am wrong. Apparently this was an older version than what I purchased.

I ordered a pink Centro in excellent condition. I received a red Centro in very poor condition. They will not refund money or answer calls!

I ordered an excellent condition cell phone that was the same brand I had, but the keyboard was not the same so I wanted to return it. Their returns section of the website says to call the 866 number for a return merchandise authorization number. I called the number and they told me they do not do relay calls (discrimination as I am deaf). I told them I just wanted a return merchandise authorization number. They told me I was going to have to get it off the website because they don't do relay calls. The only way to get it off the website was to send them an email. I sent the email and they never answered, so I filed a dispute with PayPal. PayPal told me to return the cell and send them a tracking number.

On 3-18-13, I went to their website to shop for a phone, and I found one that interested me. I called and spoke with a woman whom I asked about returning merchandise if I was not satisfied, or if merchandise was damaged. She said that they offer a complete satisfaction, such as replacement or refund credit! This I took to mean refund of monies paid. Being as I am quite elderly, I decided that same day to buy based on what I was told. I called the store and spoke with John in sales. He helped me with my order **. This was for a Pantech Pocket 9060 with unlocked GSM, Bluetooth, WiFi Android PDA 3G phone in excellent condition. I also ordered a 2GB Micro SD card, a new car charger, and a new USB data cable. My total cost to my credit card, including shipping, was $123.80.

Don't order from these guys. They are crooks and scam artists. Terrible phones!

I ordered and paid for a phone on Dec. 14. By Christmas when the phone had not arrived, I called. The phone had been shipped to the wrong address. It was to be shipped to the correct address. I waited and waited, but no phone yet. I received an email saying my money would be refunded minus the shipping cost. The customer service sucks. I’m stuck with a kid who still thinks he is getting a phone for Christmas, and now, I have to wait 3-5 days for a partial refund.

Garbage - I ordered a phone for my daughter for Christmas in November then I had to return it because the buttons did not work. I asked for a refund. They told me I had to write to the company to request a refund. I then said, “Just send me another phone.” The phone was sent and then I could not turn it on because of internal damages. Then I had to pay the shipping and handling on the phone to return it. Now I have to play the waiting game of getting the refund. We’ll see. I will never recommend or buy a phone from this place. They need to be shut down. The only good reviews probably come from the owner’s kids. Cellular Country is a fraud, a scam - an immoral company with no integrity.

If it was possible to give this company a zero, that is what I would give them. They are crooks. Do not buy a phone from them. I bought a Samsung Galaxy S 4G and when it arrived, it looked like it was picked out of a dumpster in Harlem. I called the company to demand my money back and the saga began. I asked to speak to a supervisor and for some odd reason, the supervisor is never available, either in a meeting, or will call back and never does. Heed my advice and do not waste your time and money. They are not worth it. Stay away! Stay away! Stay away! For those of us who have been duped by this company, file a complaint with the Better Business Bureau. They must not be allowed to do business. File a police report.

I spent $200 on what claimed to be a used Samsung Stratosphere in supposed excellent condition. It took a few weeks, but the phone started off poor and went downhill from there. 30 days is a crock of a guarantee. I would never, ever do business again with this company and have told all my friends and family the same. They are selling ** and passing it off as excellent **.

I bought a Droid 3 and I was surprised that it was in good shape when I received it. But then I went to Verizon to get it activated and it took 3 hours. They had to change some stuff on the phone to even get it to work! Now my phone won't even turn on! I called them and they of course said, "There is nothing I can do for you because it's past your 30 days." I will never order from them again! It's a shame that I spent $200 and they gave us junk!

I took the phone they sold me to US Cellular and they told me it had been stolen or lost and I could not use it. I contacted the Cellular Country and could barely understand the Spanish speaking employee that answered. He told me he would not refund my money and they said he was going to document the info and send it to his superiors but he just hung up on me. Great! Stay away from these scammers! They need to be turned into the Better Business Bureau and shut down.

Stay away from Cellular Country as they won't fully stand behind the products that they sell. I purchased a used cell phone from www.cellularcountry.com to replace an identical unit that I have had for a long time. This phone was listed as being in excellent condition. When I called, I was told that all their used phones were tested and that this unit was the only one they had that was in excellent condition. So, I purchased the phone. When I received the phone, I charged it overnight. The next day, I took it to the Sprint Store to have it activated. The problem was that it wouldn't stay on for more than a few seconds. The Sprint Store was also a repair center so I had them evaluate it for me. They said that it had water damage and was unrepairable.

So, me and my GF ordered a phone and she picked out a BlackBerry 8530. They sent us one, but we went to US Cellular to get it activated and they could not activate it. We then called and they told us they would send us another phone after a half hour of arguing over something that a phone place wouldn’t know (sarcastic). It was supposed to be here in 2-3 business days and it has now been a week and it’s still not here. So, we called again and they said they were waiting for us to go back to US Cellular. They never told that at all. So now, hopefully, we will have it in this next week (hopefully). They don’t speak English whatsoever. I’m not racist, but they can go back wherever they came from until they speak English.

Phone broke at day 36 and has no service - We called to say the microphone portion of the phone stopped working. We got, "Sorry you are after your 30 days." We bought 4 phones and thought they would have wanted our business. I guess not. Don't use them.

True professionals know that quality service grows businesses. The people at Cellular Country were very helpful and easy to talk to. I'll definitely get back to them for my next purchase.

I bought a Blackberry from Cellular Country on October 11, 2011. I had it 61 days and it broke. I called and talked to the guy who sold it to me and the only thing he could say was sorry it's past the 30 day warranty period and had I called a day early on day 60 he would have helped me. I asked for the boss and he told me they are never in. I asked for them to have the boss call me and he wouldn't do it. They did give me an e-mail address which was bogus to contact the boss. This company is a flat rip off and to be shut down. ASAP.

I ordered a used Sprint phone (RL-4930) from Cellular Country's website in June 2010. Upon receipt of the phone, I tried to activate it through Sprint, which told me that the phone had been reported lost and/or stolen by the previous owner. I called Cellular Country and talked to a Doug and/or Williard who told me that they would check with Sprint to find out what the problem was.