Cellular Country Reviews

I placed an order with Cellular Country and then started reading the reviews. My heart was pounding after reading them and I was expecting a horror show. My package arrived two days later, I opened with fear. To my delight, the phones were as expected and better. They perform like brand new. The one that was listed in good condition was hard to see the flaws. This led me to believe that not all you read is true. Sometimes when in business, as I know from my own job, you can't make everyone happy. I am safe to say that this company came through when I was expecting the worse and made me smile.

I ordered a Galaxy S4 on September 1, I paid for the excellent condition one. I received it on September 3 as promised. After receiving it I transferred all my info from my old phone to the new one. The battery would not charge. I had a S4 so I figured out that the battery was fine, the phone was not charging the battery. I called customer service. They gave me a RMA number. I asked them for a shipping label to send it back. They told me that it was my responsibility to ship it back to them at my cost. She also asked if they found defective they would send me another or refund my money. I said send me another, I still needed a phone. I sent it back at my cost and time. I sent it back USPS with a tracking number. After a week of not hearing from them I tracked the shipment. I called on a Tuesday, it had been delivered on Monday. Customer service could not see my return arriving. They told me that it might take a few days.

I order a HTC One M8 from them. After ordering it I read the reviews on here and became scared. The phone, however, arrived on time, in perfect condition, along with the accessories I ordered. Once I got the Sim card from AT&T, it worked perfectly! Great price. No hassles. Thank you Cellular Country!

Wow. I was a customer of theirs in the past. I just bought 2 used phones from them on 7-10-16. Samsung S3 and S4 mini in excellent condition. When I got the phones on 7-13-16 the S3 was in excellent condition and my wife was very happy with her phone. Now the S4 mini was in bad shape. Has a small smash in the bottom right and top right corners, also has scratches on the glass and scratches on the camera lens and on the back cover. Instead of sending out a new phone in excellent condition with prepaid shipping to receive the bad phone they just sent out. They want you to send them the phone they just sent you back at your own expense. Then you need to wait for their claims department to say yes or no to sending you out another phone for their screw-up. I will never buy from them again.They just lost a customer that used them in the past several times.

They charged me twice for the same phone. I now always have exact amount on card when ordering from anyone. They refuse to answer the phone. Cellular Country make you answer a "Are you a robot form" before you can write to Customer Service. It take 15 mins and they just still don't send your complaints. I really want my money back. It was close to $200. The cell phone was $89.00. Cellular Country charged me twice. I should have read the complaints. This is my first time buying anything on Cellular Country. I was happy at first for discount phone but now not so much.

DO NOT PURCHASE A CELL PHONE FROM THIS COMPANY! They are complete and total scammers! I purchased an Iphone for my son and the microphone was broken. When I asked, "How you are supposed to use a phone without a microphone?", I was told that they can't check everything. Are you kidding me? And certainly do not ask to speak to a manager because he is magically never there. Check out their rating with the Better Business Bureau. It is an F!! I sure wish I would have before making a purchase with them. Save yourself the time, aggravation and money and stay away! Reading all of these bad reviews I can't believe they are still in business. I hope they aren't much longer. Rip off!!!

Take this to the bank... Before I would ever buy a phone from them again I would blow my head off. Ordered a Droid Maxx phone - that one did not work. Ordered a second one after someone in customer service assured me that she will test the next one, and that did not work. Both going back and lesson learned. Let the buyer beware.

Phone when received was not working. Support number was not helpful. Asked to leave a message and then told mailbox was full. Sent email indicating that I was disputing charge and following up with credit card company. Their response was that the charge was valid and I should send phone back to get a "refund". Declined to play that game. Some reviews say this outfit is a scam. I can't confirm that but I've seen nothing inconsistent with that hypothesis. Suggest people stay away from this vendor.

This is very much the scam. They sell broke, outdated, or otherwise unusable phones. Customers pay shipping both to receive and return the phone. Cellular Country charges a 20 percent restocking fee. That's how they are making their money. You can not call them. The only help they offer is to return the device. Which they WILL find is working just fine so they will refund all but the fee. Or you can get a store credit and keep paying shipping on a POS phone. This is a scam!

After reading all the other reviews on here I am almost certain that this company makes their money off of selling faulty phones and charging a 20% restock fee and then reselling the same faulty phone. They tried to force me to get store credit instead of a refund first off. I persisted because when I received the phone it didn't work at all. I inspected it and it appeared to be in pristine condition. No water damage, no scratches, no drop damage, nothing. It would not turn on and it would not charge. Didn't matter what charger I was using. I even tested the charger they gave me on another phone to make sure that it worked. They didn't put a hazard label on the box so that could be the problem. They sent me an email telling me they were reviewing my return. And then I get this email...

I ordered an iPhone 5 for the AT&T network and to my surprise received it in 2 days. Unfortunately, that is the only positive comment I can make about my experience with this company. All the other negative reviews you read are very similar to my experience. There seems to be a very consistent and real issue with customer service and unethical business practices.

I ordered an Apple iPhone 48GB Black WiFi GPS PDA Smartphone Verizon from Cellular Country. The company said the carrier on the iPhone was Verizon. When I took the iPhone to my Verizon store in Boise, Idaho, they told me that the carrier was not Verizon but was Sprint. Because the iPhone was a 4, Verizon was unable to connect with Verizon. I have a 2 year contract with CenturyLink and Verizon so cannot activate with Sprint. I have tried for three days to get in contact with Cellular Country with no success. They tell me I am first in line for customer service... I wait anywhere from 13 minutes to 25 minutes then a voice comes on the line and tells me that line is busy and to leave a message.

Cellular Country, Fountain Valley, California - I ordered a Verizon compatible phone from Cellular Country on January 6th, 2016. When I went to my Verizon store to have my new phone activated, the phone came up as stolen from a Tennessee Police Station. I contacted Cellular Country and they said they would send me a new phone. Today, I received the 2nd phone... You guessed it, I went back to my Verizon store and this 'new phone' had also been stolen. My Verizon rep called and spoke to customer service at Cellular Country and they treated him like dirt. I also called to ask them why this happened a second time and I got no response. I asked for an immediate credit back onto my credit card and they refused. I was told that they will only give me a credit when they got their stolen phones back! This is a company that should not be allowed to do business.

We purchased two Samsung Droid 4G LTE Google phones from Cellular Country on November 4, 2015, for our business. Both phones were lemons. They've had numerous issues. Both phones would never hold a charge, they wouldn't read any SD cards and the phone would freeze up all the time. I called their support department and because it was over 30 days they would refund. The phones were lemons from the start! One was used a week, the other less than a month. If I could rate a minus, this company would have a minus 10!!! Don't throw your money away!

This company doesn't deserve 1 star. I ordered a Galaxy S6 on 12/21/15 in hopes of receiving it by Christmas as the big gift for my kid. After I placed the order and my credit card was charged, I received the following message: "Your order will ship tomorrow, December 22nd, 2015..." I assumed this was a done deal, but I was terribly mistaken! On 12/22/15 I received an email as follows "Your order has been held pending additional verification." I would think they could have called me to get the verification they needed to get this order out, but they didn't. I happened to check emails and saw it, so I called them. I was told that they needed me to call them to verify the order, due to the large dollar amount of the order. The person I spoke with confirmed that my order was released and would ship on 12/23/15 via Standard Next Day Delivery (I paid an extra $34 for this delivery) and that I would receive it the next day (12/24/15).

I initially purchased the phone on 10/06/15. On 10/15/15 I contacted the company for the first time to inform them there were issues with the phone. I was sent a new battery to try and resolve the issue with the phone. This was after only 9 days. I called again on 11/16/15 and told technical support it did not fix the phone and received a return authorization number - this was after 41 days. Their argument to me was that I did not request a refund within 30 days of the initial purchase. That is because every time I called or sent emails I was "highly suggested" that I get a replacement. I was told there would be nothing wrong with the replacement - then why did I get 2 defective phones?

I ordered a Samsung SCH1200 PP Phone from Cellular Country. When I received the phone it was not a Prepaid phone but one that needed a Sim Card. I could not use this since I did not have an account with Verizon just a prepaid card. I called Cellular Country and explained to them what I had ordered and what I had received. They agreed that I had ordered a prepaid phone and told me to send the phone back but since I wanted a refund they were going to charge me a restocking fee of 20% for their mistake.

I ordered a Samsung Galaxy S 4G for my daughter's first phone. It arrived within a few days and I took it to Sprint that afternoon to connect it. I was informed by Sprint that we would have data issues with the phone since it was YMAX and would no longer be supported after November 2015. Sprint suggested I return the phone for a refund which I did.

I purchased an allegedly "mint" Samsung Galaxy S4 for around $263. Within the first month, it started freezing up and locking. I contacted the seller, and found the two personnel with whom I dealt patronizing and rude. I had possession of the phone for around a month when I called, and they said I had no warranty with them! They insisted I do a "factory reset" - and I step by step followed their instructions even though it would cause me a lot of effort to reinstall everything. After doing exactly what Cellular Country insisted, the phone was locked! When I went to restart the phone, the phone said it was an irregular factory reset and wanted sign in information which I did not have - presumably for the original owner of the phone! Cellular Country basically said it was my problem! OMG! and RUDELY! They made the phone unusable, and then declared they had no responsibility! And they were so RUDE!

I ordered a Motorola MOTO X. I carefully made sure what I was purchasing had a 64 gig storage capacity. 32 gig internal and 32 gig external. I purchased the phone and the external storage disc. What I got was a 16 gig capacity phone with no possibility of expanding to 64 gigs. They were all too happy to sell me the 32 g disk knowing full well there was no way to expand the gig capacity. And I didn't even get a 32 gig but a 16 gig. I called and they told me there was no such thing as what I ordered so I sent them all the pages that I printed each step of my purchase. It was clear that I purchased a phone that was 32 gig internal and a 32 gig disk. They want to charge me a $40 restocking fee even though it is in black and white what I was ordering. They are quite simply crooks and buyer beware. I should have done more homework and research before giving these thieves my money. Maybe this will help others not make the same mistake.

I just spoke with a very rude gentleman. When I purchased this phone, order # **, it was suggested to me that I purchase an additional warranty because it was such a good deal on this phone. This would be worth it if something should happen to the phone. I was misled. I believed that this included cracked screens as well... It was never expressed to me that this DOES NOT COVER things like this. A dropped phone is an accident... why on earth would I pay for this additional warranty for anything other than this? Neither here nor there, the person I just spoke with called me a liar and had no time for me... did not want to hear my complaint or concern. What a sad experience I had when I believed that I really found a great deal. The customer support was horrible and the fact that I was misled on this warranty in order for them to get more money from me is very frustrating.

My phone arrived in the heat of a NC summer with no signature request so it sat in the mailbox for the entire day to cook. Then when I opened it the battery was in the phone completely drained. Finally got it charged (which if fully charged only lasted about 3 maybe 4 hours not being used ) and on my plan we couldn't send a text from it because the app too crashed the phone to black screen 90 percent of the time, and then when I called to get the refund processed they wrote in their notes that the speaker was blown... never even mentioned the speaker once they received it in the mail. I called 2 days later and they hadn't processed it and then not even 2 hours later I received an email saying that I was being refunded my money with a 20% restocking fee because the speaker was in better shape than most others of similar make. End of the day I ended up spending about forty dollars on a phone that I don't even have.

I ordered a replacement phone from Cellular Country. It arrived quickly. We were not able to activate the phone from home and we were told to bring it to a Sprint store. The store confirmed that the phone could not be activated. We called Cellular Country and they confirmed that the phone was not able to be activated. I was told that I could not exchange for the same phone because they did not have one but I could choose another. We did not want a different model so they sent via email a return label. The rep said upon receipt, they would issue me a full credit. They did not do so. They charged me for the shipping of the broken phone that they were not able to replace.

I purchased two Pantech phones from Cellular Country almost a year ago to replace my phone that had gone bad. They were low cost and were labeled good condition. The first one has worked almost a year without any problems and I dropped it and then ran over it so, I had to use the second one (which is why I purchased a second to start with, a backup). I've been using it for 3 weeks, again without issues. Having seen all the negative comments for this company I thought it necessary to submit a positive one. I have enjoyed a great experience with the products they sell. It's been a year since I purchased and I cannot find my receipt, sorry. Have the box.

We ordered phones that were advertised as sprint phones that turned out to be AT&T phones which won't work for our service plan. We put in a return authorization request and have called every day for over a week leaving emails and messages with absolutely no response. They say they have a 30 day money back policy if the phones are not damaged which these are not being that we could not use them. The phones are not good anyways being that the batteries both need to be replaced. No charger came with them and once you get them charged they are dead in an hour. Wish I would have noticed all the bad reviews before dealing with this company. What do I do now?

I ordered a phone from this company the first one was so obsolete I couldn't activate it and, then I exchanged it, the second was reported as lost or stolen. I ended up having to pay to return the phone because the company was so cheap they never sent me a return envelope. This company is fraudulent!

I purchased a replacement phone from Cellular Country & have had no problems at all. The phone works perfectly and costs a fraction of what Verizon wanted for the same phone refurbished. I will continue to do business with CC.

I purchased a phone from them. After four days the charger broke and my phone died. The internet never worked. I tried calling and it's been a week with no response!!!

The shipping date as shown by USPS is March 5, 2015, so your "Shipping Label Created" on March 3rd simultaneous to drafting my account and actually shipped March 5th the day after we exchanged emails. As an attorney I'm telling you this is a clear violation of the Texas Deceptive Act which, in the event I prevail in a law suit, provides treble damages. You better hope and pray that VISA successfully drafts you account for every dime of my money, otherwise we are going to find out whether a jury believes your story or my documents.

I ordered a replacement flip-phone for my daughter and it turned out to be a phone that required a data plan so we returned it but they only gave us a credit card credit of half the cost of the phone (didn't learn this until after I ordered another phone). The second phone arrived and did not work right from the get-go so we returned it but you only have xx days (one month I think) to call them and get the "okay" to return it. It is very hard to get through to them. I finally managed to get through to them and they said I was a day past the deadline date. At first the woman on the phone said I would get store credit but she had to get the "ok" for that from her manager. Her manager said no store credit because the phone was working when they sent it. Do not use this company - it is way too risky. You get the feeling they are working out of a garage. Find another one that has real customer service.

I purchased two cell phones from Cellular Country on the premise that they were from AT&T because I wanted to take them to a Central American country where this type of phone can be easily unlocked and used. To my surprise, the cell phones I received were from Sprint instead and this phones cannot be unlocked and used in that country. When I complained about this fraud and misleading advertisement, I was told by Cellular Country the tester who had make the mistakes of indicating these phones were from AT&T when they were not, had been fired and they would do anything to correct the problem.

Before ordering from Cellular Country, I decided to read some reviews online. I was very shocked to see how many people had bad experiences with this company. I decided after reading many reviews to roll the dice, and order from this company! I ordered a BlackBerry Storm2 8550 for my daughter to take with her to Elementary School. I decided to also do the "Overnight Shipping". My order was processed, and shipped within 4 hours, of my ordering. I immediately got a confirmation number, and several kind, positive emails. My phone arrived at my home at 2 in the afternoon, less than 24 hours from placing my order. I opened the phone and inspected it to make sure everything was OK with it. And I was very surprised, the phone looked brand new. Not one scratch, mark, or crack on the phone. It looked brand new! That was very nice. I also received a call from Cellular Country, minutes after getting the phone, making sure everything went well, and the phone was OK! No offense, to everybody else that has posted reviews, but this company is great! I give them 10 stars for everything!

This company sent me a locked phone and per their policy I could get a refund but I could not reach them after they got my credit card account. Do not buy anything from this company. They are thieves and I will report them to the BBB! I'm out $81.04. We live and learn the hard way...... Do your research. I've been had again!

Recently purchased a cell phone that was listed in Good Condition. #1 Phone was in fair to poor condition at best; screen was scratched to point where you had to look at an angle. #2 Phone did not charge fully. #3 Functions on the phone were not working. I attempted to first contact CC via email. After no reply, I attempted (2) separate phone calls on (2) separate days. Both occasions (like other customers) I was placed on a waiting list and eventually told to leave a voice message which I did. After not hearing anything back after 5 working days and fearing a con, I contacted my bank to dispute. I was contacted via email the following day with return instructions. Even though I was returning the phone due to it not functioning properly, CC stated that they do not offer pre-paid return on their products and do not refund original shipping costs. So now I am out $15.01 to the United States Postal Service and CC has claimed another victim. STAY AWAY FROM CELLULAR COUNTRY. VERY DECEPTIVE.

Tried calling Cellular Country many times, all I get is message says I'm caller #2 then when it finally rings it tells me the person is on the phone to leave a message. Tried many times with same results, I also sent an email and got no response. Meanwhile, I'm out $279. Phone is reported lost/stolen.

I wish I could give them zero stars. They sent me one phone that didn't work and the second phone was stolen. This company is a joke and should be put out of business.

I purchased a phone from them that they said was in excellent condition. One would expect a phone that was in "EXCELLENT CONDITION" to last more than 49 days of normal use. OK, I knew I was getting a reconditioned phone, but for $149 I would expect a reconditioned Samsung S II to work a few more days that 49 days under normal use. There was no water damage, no drops, no physical damage of any kind. My guess is that their reconditioning did not fix the actual problem with the phone.

Ordered old style flip phone. Said only one left in stock... gave credit card #. Billed my card for three phones at $54.00 a piece. Never shipped phone. Received E-MAIL saying something about high risk area shipment canceled. Finally cleared my card of the three charges. Tried calling in on the phone line. Said, "You are next person in line." 10 minutes later I get a voice mail that she's one the phone, to leave a message. Glad they cancelled my order, after reading all these complaints.

I spent quite a while asking the same question. Will this phone work on Straight Talk. Each time I asked I was told yes it will; well it did not. Now I HAVE to pay the postage to send it back. I will not buy anything from this company again and will be going out of my way to tell as many people as I am able to to stay away from them.

Tech support claimed I had a bad charger "incompatible with certain iPhones". Rubbish. They sent me another charger - not the solution.

I am such a fool for not researching online before buying anything!!! OMG!!!! I bought a phone excellent condition and came to be fair condition, I do not care for the cosmetic view, but the phone was sold as unlocked, and was not. I called customer service 3 times, they treat me like a trash bag and insisted that the phone was unlocked!! WHAT A ** LIE!! Here is the pics! Liar!!!! I am So going to dispute this w/ my Visa!

The first phone Cellular Country sent me didn't work. I called them and they said it had a bad EIN. The woman convinced me to purchase another phone and she would send a return envelope for the first phone. She assured this would be the fastest way to have a working phone. I waited two weeks and no phone! I called and they said they sent it to the wrong address and this was their fault and they would immediately send another phone. Two more weeks went by again no phone!

I just bought an Apple iPhone 4 from Cellular Country, but I have to return it, because I didn't like it. I am a student in United States, I just get money for my food but they didn't gave my money back.

I received this email a few days after I ordered my phone: "We have voided your Cellular Country order number ** for the following reason: 'Package shows no transit and was not returned by USPS so we have issued a full refund. Please use coupon code ** for 10% of any re-order. Please contact us through email at support@cellularcountry.com or through phone at 714-841-8898 if you feel this order has been voided in error. Thank you.'" I contacted PayPal and they have not issued a refund. It was never sent to USPS. That tracking number they gave me the package was never given to the postal service. It is a complete scam. They just want to take your money and run with it. I am so glad I used PayPal.

I ordered a HTC Magic in "fair" condition; however they sent me a HTC MyTouch. They claimed it was the same. When I went to use it, it would disconnect my call, failed to return to the home screen and could not even change the wallpaper. Their interpretation of fair and mine is drastically different as this phone was dropped with several deep cuts, scratches and nicks. It looks as though it was used over in Iraq. I called 7 times and finally talked to sales about a return and was told I can return it but it is function then I would be charged a 20% restocking fee. Never again will I do purchase anything from this so-called "company".

I bought iPhone 3GS from them. It was shipped promptly, arrived in perfect condition as described and worked flawlessly. I would have loved to have some instructions with it but that's not a big deal. I could locate them on Internet anyway and upgrade iOS to higher release level, register it to iTunes, etc. Before placing an order, I had read all grievances documented here but their price was right so I decided to gamble (kind of). I am satisfied.

I ordered a Samsung S Galaxy phone. When I received the phone I immediately entered my T-Mobile SIM card. The phone called out but would not connect to Internet, Gmail, Yahoo mail so I contacted T-Mobile. The company exhausted every effort to get this phone working. T-Mobile then advised to send the phone back for Technical Reasons. I called Country Cellular for two days with no answer, I have since filed a dispute claim with my credit card company. Once again I tried calling Country Cellular and talked with rep on Monday 3/3/14. The conversation was very stressful. I stated I use my phone for work and I would like a full refund. He got very abrasive and upset. You could hear the television playing in the background there. Something not right with this company. I was told I would get a email notification, in 24 to 48 hours concerning my refund. Today is 3/5/2014, still no response. I have had headaches over this fraudulent matter. I will seek legal advice on the subject. This is not right for paying consumers to have to deal with these measures.

I ordered a Casio Commando from Cellular Country. The phone itself is fine, shipped quickly and completely. But, the battery that was included with it doesn't hold a charge. I sent an email to the provided email address, waited 3 days with no response. I called customer support. Every options seems to direct you back to the website to take care of problems. In 4 phone calls, with different options tried, I could not talk to a person. So then I went and requested a Return Authorization Number. With that, which I received quickly to my email, I read through the return policy. The customer is required to pay for the return shipping, and if the company decides that the reason you requested the return is in fault, you are charged for all additional shipping and handling. Okay, fine. If there is something missing, you need to get a hold of company within 3 days. Okay, how? The impossible phone number with impossible options. It's not worth it to me to try to get Cellular Country to make right on my order, so I'm buying a battery from a more reliable seller.

I ordered a phone in great condition and 8G memory... Paid the $38 something for overnight shipping... Never received my phone... No money back. No nothing. Bunch of **. Never even called or emailed me back...

I ordered a Smartphone in "Excellent condition". My son took it to college. The phone malfunctioned by not allowing him to receive calls, not allowing him to call from contacts and being incredibly slow. I called and got the RMA number on day 30. I read the email regarding the 5-day turn around time. I called Cellular Country. The representative assured me that they "rarely enforce that" and that it was more a means of customers to get the phones back to them in a timely fashion.

Broken phones sent, long hold times, no customer satisfaction - this says it all. Do not use. They are a scam. When it seems too good to true, it's not worth your time or the trouble.

Bad experience talking with customer service, order delayed, not shipped, no answers the whole weekend. I got response until Tuesday and people there won't resolve issues. Warning: Do not buy.

I would like to write and apology I was reading information that was written some time ago. I am wrong. Apparently this was an older version than what I purchased.

I ordered a pink Centro in excellent condition. I received a red Centro in very poor condition. They will not refund money or answer calls!

I ordered an excellent condition cell phone that was the same brand I had, but the keyboard was not the same so I wanted to return it. Their returns section of the website says to call the 866 number for a return merchandise authorization number. I called the number and they told me they do not do relay calls (discrimination as I am deaf). I told them I just wanted a return merchandise authorization number. They told me I was going to have to get it off the website because they don't do relay calls. The only way to get it off the website was to send them an email. I sent the email and they never answered, so I filed a dispute with PayPal. PayPal told me to return the cell and send them a tracking number.

On 3-18-13, I went to their website to shop for a phone, and I found one that interested me. I called and spoke with a woman whom I asked about returning merchandise if I was not satisfied, or if merchandise was damaged. She said that they offer a complete satisfaction, such as replacement or refund credit! This I took to mean refund of monies paid. Being as I am quite elderly, I decided that same day to buy based on what I was told. I called the store and spoke with John in sales. He helped me with my order **. This was for a Pantech Pocket 9060 with unlocked GSM, Bluetooth, WiFi Android PDA 3G phone in excellent condition. I also ordered a 2GB Micro SD card, a new car charger, and a new USB data cable. My total cost to my credit card, including shipping, was $123.80.

Don't order from these guys. They are crooks and scam artists. Terrible phones!

I ordered and paid for a phone on Dec. 14. By Christmas when the phone had not arrived, I called. The phone had been shipped to the wrong address. It was to be shipped to the correct address. I waited and waited, but no phone yet. I received an email saying my money would be refunded minus the shipping cost. The customer service sucks. I’m stuck with a kid who still thinks he is getting a phone for Christmas, and now, I have to wait 3-5 days for a partial refund.

Garbage - I ordered a phone for my daughter for Christmas in November then I had to return it because the buttons did not work. I asked for a refund. They told me I had to write to the company to request a refund. I then said, “Just send me another phone.” The phone was sent and then I could not turn it on because of internal damages. Then I had to pay the shipping and handling on the phone to return it. Now I have to play the waiting game of getting the refund. We’ll see. I will never recommend or buy a phone from this place. They need to be shut down. The only good reviews probably come from the owner’s kids. Cellular Country is a fraud, a scam - an immoral company with no integrity.

If it was possible to give this company a zero, that is what I would give them. They are crooks. Do not buy a phone from them. I bought a Samsung Galaxy S 4G and when it arrived, it looked like it was picked out of a dumpster in Harlem. I called the company to demand my money back and the saga began. I asked to speak to a supervisor and for some odd reason, the supervisor is never available, either in a meeting, or will call back and never does. Heed my advice and do not waste your time and money. They are not worth it. Stay away! Stay away! Stay away! For those of us who have been duped by this company, file a complaint with the Better Business Bureau. They must not be allowed to do business. File a police report.

I spent $200 on what claimed to be a used Samsung Stratosphere in supposed excellent condition. It took a few weeks, but the phone started off poor and went downhill from there. 30 days is a crock of a guarantee. I would never, ever do business again with this company and have told all my friends and family the same. They are selling ** and passing it off as excellent **.

I bought a Droid 3 and I was surprised that it was in good shape when I received it. But then I went to Verizon to get it activated and it took 3 hours. They had to change some stuff on the phone to even get it to work! Now my phone won't even turn on! I called them and they of course said, "There is nothing I can do for you because it's past your 30 days." I will never order from them again! It's a shame that I spent $200 and they gave us junk!

I took the phone they sold me to US Cellular and they told me it had been stolen or lost and I could not use it. I contacted the Cellular Country and could barely understand the Spanish speaking employee that answered. He told me he would not refund my money and they said he was going to document the info and send it to his superiors but he just hung up on me. Great! Stay away from these scammers! They need to be turned into the Better Business Bureau and shut down.

Stay away from Cellular Country as they won't fully stand behind the products that they sell. I purchased a used cell phone from www.cellularcountry.com to replace an identical unit that I have had for a long time. This phone was listed as being in excellent condition. When I called, I was told that all their used phones were tested and that this unit was the only one they had that was in excellent condition. So, I purchased the phone. When I received the phone, I charged it overnight. The next day, I took it to the Sprint Store to have it activated. The problem was that it wouldn't stay on for more than a few seconds. The Sprint Store was also a repair center so I had them evaluate it for me. They said that it had water damage and was unrepairable.

So, me and my GF ordered a phone and she picked out a BlackBerry 8530. They sent us one, but we went to US Cellular to get it activated and they could not activate it. We then called and they told us they would send us another phone after a half hour of arguing over something that a phone place wouldn’t know (sarcastic). It was supposed to be here in 2-3 business days and it has now been a week and it’s still not here. So, we called again and they said they were waiting for us to go back to US Cellular. They never told that at all. So now, hopefully, we will have it in this next week (hopefully). They don’t speak English whatsoever. I’m not racist, but they can go back wherever they came from until they speak English.

Phone broke at day 36 and has no service - We called to say the microphone portion of the phone stopped working. We got, "Sorry you are after your 30 days." We bought 4 phones and thought they would have wanted our business. I guess not. Don't use them.

True professionals know that quality service grows businesses. The people at Cellular Country were very helpful and easy to talk to. I'll definitely get back to them for my next purchase.

I bought a Blackberry from Cellular Country on October 11, 2011. I had it 61 days and it broke. I called and talked to the guy who sold it to me and the only thing he could say was sorry it's past the 30 day warranty period and had I called a day early on day 60 he would have helped me. I asked for the boss and he told me they are never in. I asked for them to have the boss call me and he wouldn't do it. They did give me an e-mail address which was bogus to contact the boss. This company is a flat rip off and to be shut down. ASAP.

I ordered a used Sprint phone (RL-4930) from Cellular Country's website in June 2010. Upon receipt of the phone, I tried to activate it through Sprint, which told me that the phone had been reported lost and/or stolen by the previous owner. I called Cellular Country and talked to a Doug and/or Williard who told me that they would check with Sprint to find out what the problem was.