Cellular Country Reviews

I bought a T-Mobile Galaxy Note 4 from Cellular Country and it arrived fine - mint looks but was flakey as hell. Would boot to green android man every fifth boot. Ultimately while they were of no help - the problem was fixed by replacing the motherboard inside the phone with a new motherboard at cost to me. My claim would be that their refurbished phones are not well tested - at least in the case of my phone. Had it not been flakey I would have loved these guys - but instead $200 wasted. They are even unwilling to swap the bad processor board for a good one - even though a processor board perhaps costs them $30. Lesson - if anything about a phone you get from them is at all flakey - return it immediately - because you are out of luck on day 31.

I recently purchased a Apple iPhone 5. I kept experiencing my phone not fully charging. Found this to be because the charger is a generic and not at all been an Apple charger. I suggest do not purchase from this company! My phone was supposedly in mint condition, therefore you think that everything would be on point.

On May 1, 2018 I purchased online a Samsung Galaxy S6 phone from Cellular Country for $129.98. I received an Email confirmation followed later by: "We have voided your Cellular Country order number ** for the following reason: Unable to ship order as placed. Please contact us through email at support@cellularcountry.com or through phone at 714-841-8898 if you feel this order has been voided in error. Thank you." The Cellular Country page in my browser still showed the phone displayed at the $129.98 price, but when I again added it to my cart it now displayed a sum double the original price. If Cellular Country had simply admitted that a mistake had been made in their pricing I would have understood. But blaming me for some unspecified reason reveals that this is an untrustworthy business that I should refuse to do business with.

So I'm not sure what everyone else is buying but my experience was 100% positive both the regular number & support answered in a good time. IDK why people are hating this site if you buy a fair quality phone & it fails in 3 months again. IDK. Mine (Moto Droid 2 32gb) had 1 scratch in the very top corner so I'm happy. It comes with a wall charger but it charges slow (stating on phone to use original charger) but I had other chargers I had actually bought so I wasn't concerned. Sim & SD card went in with no problems (Verizon prepaid). I did a full system check on the phone even going as far as taping on each individual square on a screen diagnostic test. Calling worked after Google sign in & Verizon pay.

CROOKS... DO NOT Buy FROM THESE GUYS... Be sure to read other reviews before purchasing... I did not. Ordered a phone in "MINT" condition; it showed signs of damage. Phone would not read SIMS, although my SIMS worked in other phones. Send back phone and they respond with nonsense about checking all phones for usability and damage before leaving factory and would not honor my request for replacement. Why did they have me return phone, if they knew they were simply going to blow me off. Next stop... State Attorney General-Consumer Affairs.

Do not do business with this company. They are complete rip off artist. I purchased a phone from them and when I received it, it would not read the sim cards. This sim card was brand new from AT&T. I put this phone back into the box it came in with everything that I had received. They only gave me a partial refund saying I did not return everything to them. I told them I had returned everything but they are claiming I did not. All I received was the phone and the charger. No other accessories were included. So they are trying to keep part of my money. What a scam this is!

They sent me an iPhone I had purchased. It didn't work of course. I even went to the AT&T store to see if they could get it working. They couldn't. So I bought a phone there and attempted to return the phone Cellular Country sent me. Of course I had to pay the shipping back. Then a week later they sent me the phone again, saying it had some sort of lock on it. It doesn't. Waste of time and money dealing with these people.

I purchased a “mint condition” iPhone 5+, compatible with Sprint. I initially tried to activate it with Stream, a reseller for Sprint, but was informed the phone was locked by Sprint for previous financial obligations. I tried to activate it with Sprint but they told me the same. Cellular Country told me they’d give me a refund but that I would have to pay to ship it back even though they sold a useless device. After shipping it back they informed me I was only getting a store credit. I already bought something else from elsewhere after this experience. They claim it can only be used at Sprint but Sprint told me it can’t be used anywhere until the previous financial obligation tied to the phone is paid to Sprint. I wish I had looked at the reviews before I ordered from them. :(

I bought a refurbished phone and it has started to crash and burn after only 4 months. I tried contacting them and have gotten no response. I bought the one year warranty and so far, no response to any requests.

Ordered a phone. The one they sent was non-working. They will not pay for return shipping. They stated that it is in their terms and conditions that I agreed to. So I will have to pay return shipping and a restocking fee for a BROKEN PHONE.

Purchased a refurbished smartphone online. They sent a prepaid phone, when I requested a postpaid phone. I called customer service to arrange for exchange. Was hung up on 3 (Three) times. After finally getting through. They admitted it was their mistake. After my being frustrated over time on the phone. I asked for a refund, only to be charged a 10 percent restocking fee and shipped back at my expense. NEVER AGAIN!

1-31-17 ordered a "mint" LG G4 for $160, got it 2-7-17. 4-10-17 it refused to boot up. Discovered that LG phones have a "boot loop" issue that is well known and the subject of a class action suit in California. Cellular Country sells these phones anyway and refuses even a store credit even though the phone lasted just 8 weeks. I agreed to pay shipping both ways. They told me to read the return policy again. Asked for a manager. They apparently don't like to deal with customers.

First, I rarely write reviews but I do a lot of research. I was hesitant to order from this company because of a few very harsh and negative reviews, but took a chance. My item was described as "fair" condition, so I wasn't expecting a great product, but functional. And, since this "fair" rating leaves a lot to the imagination, I bought some replacement parts to fix scrapes, scruffs, and overall cosmetic damage (as well as a replacement battery). The product I received was in fantastic condition given standard rating guides and an incredibly low price. I am very happy with my purchase and will order from this company again.

I have ordered 3 phones personally from this site over the past 2 years. My brother has ordered 2, and a friend of ours has ordered one. Besides ONE phone needing a battery replaced within the first couple of months, we've had no issues. And let's be real, a battery isn't a big deal. You can get them on Amazon for $15.

I ordered a used "refurbished" LG G4 from this company. I've ordered from them in the past (over 5 years ago) and had no problems. This time not only did they send me a different phone than the one I ordered (ordered white, received gray) the phone stopped working after a week. It began to freeze and restart itself 7 times over the course of about 20 minutes, then would not even make it past the LG power up screen.

Called to discuss returning a Non functioning product I bought. They transfer me to the returns dept. After 5 plus min. their computer system hung up saying "error has occurred ". After calling back and talking with the returns dept. all I get is "I am sorry". Asked to speak to Manager. He is not available. Asked to speak to the person above him. Not available. Asked to speak to someone who can do more than say "I am sorry", girl "helping" me say "I cannot (Manager's Name), get transferred to his ext, or get his direct line." I ask "Who is in charge when all Superiors are unavailable." She said she was in charge of the company in that situation. All I got was "I am sorry" and then after holding another girl picked up and promised me a call back from Manager. STILL WAITING FOR THAT CALL. RIP-OFF ARTISTS.

I was sent a phone from Cellular Country. I should have read the reviews and BBB before taking a second glance. I purchased a phone to replace my daughter's phone that no longer holds a charge. When the phone came in we couldn't activate it. Called my carrier and they couldn't activate it either. It gave them a code that said it was locked. Then calling Cellular Country was a nightmare! 45 min on hold for 3rd in line with a wait of 3:27 minutes! Just when I was next... I get a message saying they are closed! When I called sales, and actually got someone, they treated me like I was stupid and apparently they know more than Verizon.

The phone I purchased started having a power supply/battery problem within a few days past the 30 warranty. When I called, I was told it was probably the battery. I would have to buy a new one but opps they didn't have any. I do not recommend this company. It looks like a lot of people are having problems with the products this company sells.

I ordered an unlocked phone and an accessory pack for my daughter's birthday, paid an extra $25 to have it here in time. We get the phone on the right day, but it's not ready to just pop our SIM card into and use. I call Cellular Country, they said I need to go buy a nano SIM. Ok we go to Metro (which was advertised as specifically being able to work) and spent an hour there trying to get it all setup. Finally the girl comes out again and says that the phone is NOT unlocked. And it wasn't the first one from Cellular Country she said to not work.

I needed a phone for my daughter and I needed it in a prompt manner. I finally decided to take the chance and ordered their Motorola Droid 3. This company advertised an overnight service fee of $40 and promised it to be delivered on time. Much like other PROFESSIONAL companies that disclose right up front BEFORE you pay the exact details of shipment just in case one were to not realize. An honest mistake I suppose, nonetheless a company should back their word on making a dissatisfied customer, satisfied. I ordered her phone AND phone case on a Thursday evening, expecting it no later than Saturday being it was through FedEx and at a double rate than most FedEx overnight shipping charges. I did not receive the phone until the following Monday and the case was shipped SEPARATELY through USPS and will not arrive until THURSDAY!

I placed an order with Cellular Country and then started reading the reviews. My heart was pounding after reading them and I was expecting a horror show. My package arrived two days later, I opened with fear. To my delight, the phones were as expected and better. They perform like brand new. The one that was listed in good condition was hard to see the flaws. This led me to believe that not all you read is true. Sometimes when in business, as I know from my own job, you can't make everyone happy. I am safe to say that this company came through when I was expecting the worse and made me smile.

I ordered a Galaxy S4 on September 1, I paid for the excellent condition one. I received it on September 3 as promised. After receiving it I transferred all my info from my old phone to the new one. The battery would not charge. I had a S4 so I figured out that the battery was fine, the phone was not charging the battery. I called customer service. They gave me a RMA number. I asked them for a shipping label to send it back. They told me that it was my responsibility to ship it back to them at my cost. She also asked if they found defective they would send me another or refund my money. I said send me another, I still needed a phone. I sent it back at my cost and time. I sent it back USPS with a tracking number. After a week of not hearing from them I tracked the shipment. I called on a Tuesday, it had been delivered on Monday. Customer service could not see my return arriving. They told me that it might take a few days.

I order a HTC One M8 from them. After ordering it I read the reviews on here and became scared. The phone, however, arrived on time, in perfect condition, along with the accessories I ordered. Once I got the Sim card from AT&T, it worked perfectly! Great price. No hassles. Thank you Cellular Country!

Wow. I was a customer of theirs in the past. I just bought 2 used phones from them on 7-10-16. Samsung S3 and S4 mini in excellent condition. When I got the phones on 7-13-16 the S3 was in excellent condition and my wife was very happy with her phone. Now the S4 mini was in bad shape. Has a small smash in the bottom right and top right corners, also has scratches on the glass and scratches on the camera lens and on the back cover. Instead of sending out a new phone in excellent condition with prepaid shipping to receive the bad phone they just sent out. They want you to send them the phone they just sent you back at your own expense. Then you need to wait for their claims department to say yes or no to sending you out another phone for their screw-up. I will never buy from them again.They just lost a customer that used them in the past several times.

They charged me twice for the same phone. I now always have exact amount on card when ordering from anyone. They refuse to answer the phone. Cellular Country make you answer a "Are you a robot form" before you can write to Customer Service. It take 15 mins and they just still don't send your complaints. I really want my money back. It was close to $200. The cell phone was $89.00. Cellular Country charged me twice. I should have read the complaints. This is my first time buying anything on Cellular Country. I was happy at first for discount phone but now not so much.

DO NOT PURCHASE A CELL PHONE FROM THIS COMPANY! They are complete and total scammers! I purchased an Iphone for my son and the microphone was broken. When I asked, "How you are supposed to use a phone without a microphone?", I was told that they can't check everything. Are you kidding me? And certainly do not ask to speak to a manager because he is magically never there. Check out their rating with the Better Business Bureau. It is an F!! I sure wish I would have before making a purchase with them. Save yourself the time, aggravation and money and stay away! Reading all of these bad reviews I can't believe they are still in business. I hope they aren't much longer. Rip off!!!

Take this to the bank... Before I would ever buy a phone from them again I would blow my head off. Ordered a Droid Maxx phone - that one did not work. Ordered a second one after someone in customer service assured me that she will test the next one, and that did not work. Both going back and lesson learned. Let the buyer beware.

Phone when received was not working. Support number was not helpful. Asked to leave a message and then told mailbox was full. Sent email indicating that I was disputing charge and following up with credit card company. Their response was that the charge was valid and I should send phone back to get a "refund". Declined to play that game. Some reviews say this outfit is a scam. I can't confirm that but I've seen nothing inconsistent with that hypothesis. Suggest people stay away from this vendor.

This is very much the scam. They sell broke, outdated, or otherwise unusable phones. Customers pay shipping both to receive and return the phone. Cellular Country charges a 20 percent restocking fee. That's how they are making their money. You can not call them. The only help they offer is to return the device. Which they WILL find is working just fine so they will refund all but the fee. Or you can get a store credit and keep paying shipping on a POS phone. This is a scam!

After reading all the other reviews on here I am almost certain that this company makes their money off of selling faulty phones and charging a 20% restock fee and then reselling the same faulty phone. They tried to force me to get store credit instead of a refund first off. I persisted because when I received the phone it didn't work at all. I inspected it and it appeared to be in pristine condition. No water damage, no scratches, no drop damage, nothing. It would not turn on and it would not charge. Didn't matter what charger I was using. I even tested the charger they gave me on another phone to make sure that it worked. They didn't put a hazard label on the box so that could be the problem. They sent me an email telling me they were reviewing my return. And then I get this email...