About Cellular Country
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Watch the fine print!!! It's not a "FREE" phone. If you drop your service you get charged for the phone!! The service is terrible! The Audio on the phone is very poor. Never again for this company. Talked to a supervisor after a long wait all I was told was I should have read the fine print!! Either pay the balance for the phone or get turned in to a collection agency. I will advise all my friends not to deal with US CELLULAR!!!
My husband and daughter bought phones off of this site. When we first ordered the phones we were very excited about the great deal. They actually worked pretty for a few weeks. They have not worked right now for a while. Customer service sucks. If you want a decent phone don’t get it here.
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Some people got what they ordered/expected but, even so, you can get the same exact product with good customer service which something you'll need in case of an issue with your order. Cellular Country has NO concept of what customer service is. If you have ANY issues with your purchase, you'll need luck. The phone number listed is often inactive because they keep changing it (as revealed by the months worth of reviews on them here and BBB) and when it does work the mailbox is always full so email their main channel. If Cellular Country is legitimate, why can't they maintain phone service?
In the end, in order to resolve the issue I actually had to file a dispute with my bank and it took me 3 months to get my money back. When I emailed about the issue I got a "It's not our problem" type response implying that the problems were MY fault for not checking my email, when they're the ones that cant maintain a phone. Why risk doing business with them when you can get comparable products from 3rd party sellers like Amazon or Walmart (they also sell refurbished phones)? No restocking fee, decent customer service... I'm not the review type... this may be the 2nd or 3rd I've left online in my 45 years so it takes some pretty bad service to get me to speak up.
I ordered a cell phone for my son's 11th birthday. I thought it was a good deal because it include a year of insurance, screen protector, and phone case. The first phone we received malfunctioned immediately. Apps were opening without us touching the phone, not responding to commands, etc. I contacted Cellular Company for an exchange. I received the replacement phone expeditiously. The second phone malfunctioned about a week or two after receipt. I contacted the company requesting a refund and was denied because we were outside of the 30 day refund period. (Maybe because I was returning the first phone and had to wait for it back in the mail and then a week or two to malfunction).
I mailed the second phone back immediately. The replacement will take a week to receive. I am so dissatisfied with the service of this company. Twice I requested a manager to call me and have not heard from anyone. I am definitely going to contact the bank because I have yet to receive a phone in working condition in the two months since I initiated the purchase.
If I had read these reviews before ordering two Samsung S8's, I probably would not have ordered from this company. But, a close friend swears by this company and my wife and I had purchased phones from them previously. The phones arrived in a reasonable amount of time. One phone was said to be in excellent condition and the other was advertised to be in good condition. (They only had one of each.) When the phones arrived we could not tell which was which. They both appeared to be in excellent (or better) condition. After a day or so, there appeared to be a problem with my phone, but it turned out to be the phone cover causing the problem. We've had our phones about 3 weeks now and both phones continue to work fine.
I purchased a phone and it was not unlocked like they advertised it as. Then, they charged a 10% "restocking fee" for their mistake. Terrible company, do not do business with this company! A complete rip off!
Purchased a phone 4 weeks ago and could not get it to activate through **. When I called Cellular Country, I discovered that the phone had two different IMEI numbers. I decided to return the phone, got an RMA number and shipped back within 2 business days. Called a week later to confirm phone was received and it was. The man put me on hold and never returned...will continue to call and will dispute credit card charge with my bank. Stay away...
I order 2 cell phones from this company Cellular Country and when they arrived they didn't work. And I sent them an email about these phones not working and they said they never got the message. And then I call them and they won't honor a replacement for the phone. I will never buy another phone from this company.
I purchased a used iPhone 5 from them for $80 a few months ago. Now that it's income tax time the greedy owner has more than doubled the price for the same phone. They want $179... All the prices are jacked up now. I can understand a slight price increase but I will not purchase anything from a company that is "getting over big time" on their customers.
I normally review a company before I buy anything from them. Since Cellular Country was part of my special buy from my PayPal I bought two phone and was kinda worried after reading the reviews. But when I received the phones I was very happy with my purchase and the product was worth what so spent.
Cellular Country Company Information
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- Cellular Country
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