Cellular Country Reviews

My husband and daughter bought phones off of this site. When we first ordered the phones we were very excited about the great deal. They actually worked pretty for a few weeks. They have not worked right now for a while. Customer service sucks. If you want a decent phone don’t get it here.

Some people got what they ordered/expected but, even so, you can get the same exact product with good customer service which something you'll need in case of an issue with your order. Cellular Country has NO concept of what customer service is. If you have ANY issues with your purchase, you'll need luck. The phone number listed is often inactive because they keep changing it (as revealed by the months worth of reviews on them here and BBB) and when it does work the mailbox is always full so email their main channel. If Cellular Country is legitimate, why can't they maintain phone service?

I ordered a cell phone for my son's 11th birthday. I thought it was a good deal because it include a year of insurance, screen protector, and phone case. The first phone we received malfunctioned immediately. Apps were opening without us touching the phone, not responding to commands, etc. I contacted Cellular Company for an exchange. I received the replacement phone expeditiously. The second phone malfunctioned about a week or two after receipt. I contacted the company requesting a refund and was denied because we were outside of the 30 day refund period. (Maybe because I was returning the first phone and had to wait for it back in the mail and then a week or two to malfunction).

If I had read these reviews before ordering two Samsung S8's, I probably would not have ordered from this company. But, a close friend swears by this company and my wife and I had purchased phones from them previously. The phones arrived in a reasonable amount of time. One phone was said to be in excellent condition and the other was advertised to be in good condition. (They only had one of each.) When the phones arrived we could not tell which was which. They both appeared to be in excellent (or better) condition. After a day or so, there appeared to be a problem with my phone, but it turned out to be the phone cover causing the problem. We've had our phones about 3 weeks now and both phones continue to work fine.

I purchased a phone and it was not unlocked like they advertised it as. Then, they charged a 10% "restocking fee" for their mistake. Terrible company, do not do business with this company! A complete rip off!

Purchased a phone 4 weeks ago and could not get it to activate through **. When I called Cellular Country, I discovered that the phone had two different IMEI numbers. I decided to return the phone, got an RMA number and shipped back within 2 business days. Called a week later to confirm phone was received and it was. The man put me on hold and never returned...will continue to call and will dispute credit card charge with my bank. Stay away...

I order 2 cell phones from this company Cellular Country and when they arrived they didn't work. And I sent them an email about these phones not working and they said they never got the message. And then I call them and they won't honor a replacement for the phone. I will never buy another phone from this company.

I purchased a used iPhone 5 from them for $80 a few months ago. Now that it's income tax time the greedy owner has more than doubled the price for the same phone. They want $179... All the prices are jacked up now. I can understand a slight price increase but I will not purchase anything from a company that is "getting over big time" on their customers.

I normally review a company before I buy anything from them. Since Cellular Country was part of my special buy from my PayPal I bought two phone and was kinda worried after reading the reviews. But when I received the phones I was very happy with my purchase and the product was worth what so spent.

I initially bought HTC several years ago. Though the physical condition of the phone was good, it restarted a month after the purchase & problems one after another. Ignoring my bad experience I bought this LG G3 mobile. Mobile used restart whenever I open maps. They replaced a mobile with a cracked mobile that had the same problems. I requested for a replacement and they started giving reasons for not replacing it. I sent them the video of their phone that it's not working. They said it's not their phone at all. Lost 150 bucks!! Suggest everyone not to buy from them then buy it from a private party from Facebook which is far better.

Shipping got delayed, but I called and they had it fixed that same day. Price was great. The phone was in good condition and it was hooked up to my number in minutes. I would order again and will refer to friends and family.

My husband ordered his daughter an iPhone 5 for her birthday on 11/15/2018 and it is now 11/30/2018. And no phone has come. We have tried calling many times and have also sent multiple emails and have not heard anything back from them at all. Do not get anything from there, this company is a rip off.

Honestly, I am so angry after so many emails and phone calls. They just suck. Stay away. Ordered a phone 10/31. 11/5 check on shipping because I have not gotten an email. After several emails and phone calls and NEVER reaching anyone I finally sent an email saying a Paypal dispute had been opened and inside of two minute I noticed a refund on my account. No notification. No communication. No email. No phone call. No contact whatsoever as to why I have no phone or why I had to send 5 emails to get a response or why no one EVER answers the phone when you call. I have this vision of a disgusting person in a disgusting apartment in a disgusting part of a disgusting city just trying to fleece people as much as they can.

These people will not answer the phone after you buy the phone. I bought an expensive phone until the TracFone 5 which was suppose to arrive today and has not. Of course you cannot complain as no one will answer the phone. I have sent them six emails as now I am going to have to take the expensive phone back or be stuck with it and I want nothing more than a TracFone. I am hard of hearing and cannot see that well. I have no idea how bad the phone is because of course I do not have it and will now refuse shipment if it does come. I do not know how this company stays in business but DO NOT BUY FROM THIS COMPANY. DO NOT READ THE REVIEWS.

Before placing an order please make sure you do your research and read the reviews. Unfortunately I didn't and now I'm paying for it. I made a purchase on October 9th, here it is the 23rd and I have not received my phone or even a tracking number for my phone. When I tried to get in contact with someone yesterday, and even sent an email I have not heard anything back. So unfortunately I feel I am out money and a phone. Just please be cautious and do your research before placing an order.

I bought a phone for Cellular Country. They sent the wrong phone. Customer service emailed me a FedEx label to return the phone for a full refund. A week later, I'm still getting the runaround about where the phone is. The person in customer service said he was the only one working and had to put in a request for someone to locate the returned phone on Monday. I'm so glad I paid with PayPal. I'm disputing this entire transaction. I wish I had seen these complaints. I NEVER would have bought from them. If I could give them less than no stars, I would.

I purchased a Samsung Galaxy Note 5 64GB N920A. Unlocked phone in mint condition with their Super Pack on 6/27/2018. The phone arrived damaged, two weeks later on 7/10/2018, with a burned image in the screen. I called the customer service and the rep told me that they would replace it with a not-defective phone in a week. I shipped everything (phone, charger and the super pack materials) back to you on 7/13/2018 with the return label they generated which was a first class USPS label without a tracking number.

All I have to say, do not trust them or their web page. In short they are cheater and not faithful to the customers, Shipping the worst item without proper checking. Rude and untrue behavior towards fully paid amount for the device. Even charging restocking fee and do not send RETURN label though they are at fault. They do not have adequate stock to full fill their ads. (Order number ** and Return number RMA # **) Last word... Do not trust... You will surely dissatisfy.

I bought a phone from Cellular Country April 21, 2018. Due to the death of my husband, I didn't take it to have the SIM card put in until yesterday. It malfunctioned the same day!! It runs so hot that after about 5 minutes, you can't use it. It shuts itself down. I want a refund on the money, not another inferior phone. Their rating on this phone was "excellent." WHAT??? So this is the BEST they sell? I want a refund, but they won't hear of it. I don't trust them to do better on another phone. I bought an extra year's warranty, or else, they wouldn't even give me another inferior replacement. This company doesn't care anything about the customer. You were warned.

Worst experience in my life buying something online with this company. They were not able to send me the phone I ordered and have been dragging their feet for my refund. It has been a week since I ordered the phone and nothing to show for it. No phone or my money. Please go anywhere but here.