Spectrum Reviews

Whenever they have to send techs to the house they are never here during the 4 hr window you are given. I work from home and internet service is required to do my job and I can't wait days for help. They subcontract work out and I have had "techs" who I caught cutting lines outside where they then tried to charge me fees for re-installing lines. I need a minimum speed of 100 mbps and I believe their cost is outrageous. However they are the only company in this area that provides this speed. Otherwise I would switch.

I have been off the internet connection for the entire month of December, and I have had the router replaced without any compensation. The people upstairs are drug addicts and NOT subscribers. But they have a DUO machine which enables them to get into system as well as create new accounts.

Spectrum is just old Time Warner offering nothing new. Why don't they introduce fiber like AT&T, Google, and Verizon and Grande? Their special prices are only good for a year. They need to be cheaper always.

Only internet connection in town to provide enough bandwidth to run all my devices without slowing down or not providing service to devices, most reliable as well.

Since Spectrum Cable has taken over Oceanic TWC in Hawaii it's been a confusing bad experience. Hopefully Spectrum Cable won't outsource all their local Hawaii customer service centers. Try talking to someone in the Caribbean who insists they can help resolve a problem and you can't even understand them! Or not give their agents information to tell you when your service will be restored. I had an incident where the power was down and even after it was restored no cable, internet, nothing. The explanation given was that it's the electric company's fault! It's rather obvious if you have your electricity restored you should get your cable service back.

The quality is as good as anybody's and their price is cheaper and not like some companies to try to screw you out of your money. Also there is no contract. Anytime you don't like the company you can stop services.

I have not received a new or partial installation in years, but the last time I received service for a problem, the service was great and free! Technician arrived on time and here at home for approximately an hour.

Spectrum acquired Brighthouse, taking over as our internet provider. Their customer service is great... their upgrades of speed... etc is a little pricey.

Very good company for "up time" as they seldom fail or lose signal. It's priced about 20 percent more than it should be here in WI. Bit pricey, but choices are somewhat limited in this area.

My Wi-Fi drops out at apparently random times about once a day, for up to 30 minutes and apparently comes back by itself. The first few times I tried rebooting it and calling customer service it came back while I was talking to their technician. Now I just find something else to do for a few minutes instead of fooling with them! I am considering dumping Spectrum but due to living in a forest of giant pines I am somewhat limited in choices. AT&T is not acceptable. Last year, after the hurricane destroyed the phone system all of the AT&T service trucks disappeared to other places and we finally got phone service back after about 3 or 4 Weeks.

I took a bundle package deal and wasn't told the price would just keep going up. The cost is now breaking my bank. I am presently looking into different options.

A lot of internet cuts, slow internet connections, the cost is too high for poor people, mail hacking has occurred by the local government affiliated offices.

Spectrum formerly Time Warner is one of those companies that take advantage of their customers! They refuse to give current customers their advertised price discounts! At one time I had cable tv and internet services. Their prices skyrocketed from $80.00 a month to over $100.00 + a month. I dropped the cable and kept the internet service to lower the monthly payment but now a year later they increased the simple internet service price to what I was paying for both cable and internet. Most unfortunately there isn't any other service provider available to compete for lower costs. Their customer service is lousy as their agents don't care a bit about customer complaints about prices. They make excuses by saying the previous lower bill was due to the company giving "cut throat prices" that didn't reflect their value. Certainly not customer friendly! Stuck with skyrocketing costs! HELP!

I don't need super fast internet, but Spectrum is faster than I used to have for the same cost. But their service isn't quite as good as Brighthouse was before they were bought out.

It’s fast, reliable, and not too expensive. The customer service is excellent plus my internet is packaged with a great deal. The internet rarely goes down but is very easy to fix without customer service.

They just let people play with your mind... and overbill. I have written to FTC, FCC, bbb.Org. They also have people that use a wifi scammer free wifi!

They keep disconnecting the internet and every so often, the internet goes blank. Why? I pay for lower speed but I think they are favoring others. Then to connect to them is a bunch of idiot machines voices before I get to talk to a person.

Our biggest complaint with Spectrum/Charter are their charges; also we object to the automated answering service when we have a concern with reception.

Spectrum is great service provider. They are professional, courteous, helpful, on time, and they follow up to make sure everything is working. No hidden fees???

The person who came to do the installation didn't know what she was doing, and took all day to do a 1-hour job. Also, the price skyrocketed once the promo period was over. But I don't really have about the service overall.

Ever since Spectrum took over our old service provider, we have had consistent internet service without any issues. I'm happy so far.

Overall the service is good but can be intermittent at times. I would like to see more options in the future and way to better secure the wi-fi networks.

I used to be able to stream their channels on Amazon when it was Brighthouse. Now you can’t. You have to subscribe to their streaming service which only comes through on Roku TV or reg tv.

Our cable bill is over 250.00 and we try to get it explained WHY? And we only get moved to the Sales Department, which does not help us at all. They are only interested in selling us more add-ons and the person that transfers us wants rid of us. Your customer service is the worst kind of terrible. There should be a limit to how many boxes we need to pay for. At 250.00 we should get every channel you offer and every box we want. We have a guest room tv that very rarely gets used but now we have to put a box on it. If you really give a care arrange for the right person to go over my bill!

Speed is fast connection for internet. Comcast service is good but rate hikes are not. Had to call for adjustment this year. Should have senior rates or rates for long-term customers.

Spectrum took over Brighthouse, our former provider. They advertised their cost as $29.99 for service but it adds up as $29.99 per item. We have our T.V., Internet, and Phone Service bundled and the monthly bill went up. Our connection degraded after the change-over. Spectrum's service department told us that the dropped channels were a temporary glitch from some sort of server issue but it did not self resolve.

I was grandfathered. I’m with Time Warner and they increased me 40$ the first month for only having two boxes with no recording devices and many problems with their modems. They charge for everything and don’t want to credit for anything even if it’s their issue! I have now been with the company for over 20 years and they certainly do not care about the bread and butter that comes from having people in great standing with their company who have never been late with a payment. It seems to me as if all they care about is to get as many accounts as possible mostly business accounts. And the rest of us do not matter to this new CEO. I would like to find a new company and I am in the process of doing so. To spend over 200$ a month on basic cable and phone is completely crazy in my opinion with so many options nowadays. Very expensive.

I was a customer of the original Charter Communication from approx. 1982-2000. Even with that many years they still did not want to give older customers a break with a price decrease. I have tried AT&T, DISH... all the same. Expensive and only offer packages with more than you want, but no discount. Spectrum is the same. They are a monopoly, but watch out for Sping and even the old fashion at home antenna on the wall.

Lie's + Incompetence = Charter Spectrum. Use this company at your own risk. I am FORCED to use them as there is not another service provider in my area. I just moved into a new home. I called months in advance to verify that everything was in order. I placed my order two weeks before moving and was again assured that everything was ready to go. Of course in typical Charter fashion, they tried and failed to install services.

I’m so disgusted with customer service. What a joke! Can’t seem to get through to people. No one takes their job seriously there. Come on!

It appears their customer service personnel is offshore and it is difficult to converse with them to explain what your problem is and they really don't understand and is hard to understand what they are saying in regards to the problem and you then get frustrated with that person and then thank them for their help and hang up mad as hell as the problem is still there.

Only problem with this company as with many others, they try to bill you earlier than their supposedly 30 day cycle. Don't fall for it!! Find out when the real due date is, & pay then.

When Time Warner became Spectrum...the pricing and customer service were negatively affected. There was no notice of the price increases. They stopped offering the bundle I had, raised the price and when I called to inquire, the CS reps were impatient and made no effort to accommodate me.

Price is right so I can put up with little things. I get on demand for free so am very happy. Bundling services is a great way to save. Internet and phone are always online. But sometimes I have to reboot tv.

Spectrum has been honest and had did everything it claims to when stating it will buy out contracts. Even when you have issues with the other company they help you all the way.

This company can charge whatever they want because they have brought out the whole downtown area so we don't have a choice. It's either them or nobody, well guess that's our choice. So they big scam, no deals, no bargains. They always say, "You have the best deal." I want my bill go down so I wanted to drop the landline but if I remove anything my bill won't go down it will go up.

Great service all around and quick to respond. Only problem was price. As soon as they took over Bright House networks price started increasing. Had the same problem with Verizon. They offer new customers great deals and they seem to forget about their faithful existing customers. I personally think your customer base should be the most important part of a business so treat them fairly.

When I was ordering my streaming tv channels I requested a pkg with basic channels plus 4 particular channels (not premium movie channels like HBO etc) and was told is not available; 2 weeks later it was an advertised package, basic plus 10 channels! - but when I called to purchase it, was told it wasn't available to existing subscribers!

Very expensive, (relative to what I was paying with Time Warner Cable) forcing boxes for each TV in order to get any programming at $7 each. Current pricing only good for 1 yr then will increase even more but they could not say by how much. I, and everyone I know is extremely unhappy with them and looking for alternatives.

We have had Spectrum for two years and the service has been good, no outages, price was good until they raised it after a year by $15/Mo. Installation was fast and easy. I bought my own modem, since I wanted a large coverage area, and everything has been working good.

Our internet has been generally spotty since we moved. It will go out from time to time and we deal with it. We have had to call a couple times when it doesn't come back up. This week it just never came back... so they sent a tech. He told us we needed to have the apt rewired and set up a time to do so. No one ever showed up... we called and got a new time. Still never showed up. Today we are three days into this ordeal of sitting around all day, being given new times and no one showing. Half an hour after the second time given today and really hateful woman from dispatch called me to inform me that they don't do rewires in apts.

Worst cable provider in the area. Does not care about its customers. I will NEVER go back. SHOP AROUND. ASK FOR REFERRALS-GET EVERYTHING IN WRITING!

I’ve had Spectrum internet for over 2 years now. It’s faster than my previous internet service provider. It does get slow sometimes but not as much. I can connect my iPad and iPhone anywhere in my house with no problem.

Their advertising is deceptive. If you call questioning your bill and the rise in cost, they dance around every question and never give a valid answer.

Spectrum provides good internet, phone and tv service in general. It's been reliable however the pricing is never the same by the month. Goes up and nothing has changed to make it go up. Seems like I go in there every quarter to argue the bill. More than one tv and pc in the home. Every thing is suppose to be digital now but it makes no sense when coaxial cable still feeds the entire set up.

Bright House was far more reliable. Although the Internet service with Spectrum is really reliable, their cable TV is not so much. Too often their cable TV pixelates, freezes or the DVD does not record correctly, and we often must reboot the modem to be able to view what was recorded. Very disappointed with their cable TV, but love their internet service provided.

I had service since last 20 years+ and ever since they took over from Time Warner cable to Spectrum even more issues. I had been subscribed with Time Warner cable with speed of 60mbps and when Spectrum came they made it for 15 and my price jumped every months from $20 to $90 and I am getting 10mbps service. I was supposed to be getting 100mbps. When I spoke too many times to them for problem they never resolves...they lies and manipulate you...says, "Our side I can test it's working at speed you are supposed to get it..." which is blatant lie. When I told I will be calling to head office, gentleman who stated that, "When you complain, they will send your complain to me and I will be having same reply." THESE PEOPLE ARE NOTHING BUT ROBBERS/THUGS. PLEASE DO NOT GIVE THEM BUSINESS.

I was never a great fan of Time Warner, but as the saying goes, "you don't know what you have until you lose it." Spectrum has the most horrible internet service I have ever used (and I've been online for over 20 years). They lie about the speed, the signal constantly drops and has to be reconnected or does "hiccups" and goes in and out. Further, as an advertising executive, the spots i.e. commercials are dishonest and cheap. We consider it the lowest form of advertising to name and try to destroy a competitor i.e., Fios. Spectrum overpromises regarding speed, and tells downright lies. Their bundle price is never what you pay. They tack on various fees, just like Fios. How does this wretched company get away with such foul play?

Slowest internet ever! Paying for the highest speed; upgraded the modem and wireless and still can't stream anything; kicks you off the wireless all the time; slows down all the time.

There are only two choices, AT&T who has horrible customer service and couldn't untangle my online account or Charter. I would try someone else if I could because there are times streaming shows has been an issue and playing games online gives me a disconnected message. Every time I've noticed an issue they deny it's their problem and give me some random troubleshooting answer which can be time consuming and cause problems which didn't exist before they "helped" you.

Spectrum is using internet speed to lure customers into their bundle of services package. Customers that only want internet service pay $45.00 for 30 mb service while they advertise the current speed of 100 mb. However, the 100mb speed is only for the customers that subscribe to their bundle of services.

Too High! Great packages w/ bundle and high speed internet. Good customers service. Took 4 to 6 hours for installation. Me and family was so over it, finally.

Spectrum (formerly TWCable) Customer Service ranges from Awful to Very Good depending upon the situation. Their email service is atrocious and has continued to be since they took over from TWC. It has been brought to their attention numerous times by me and also via comments made online. It seems to be a ROUTER problem and they keep giving excuses - "working on it", "no problems in your area", etc. Bottomline - they lie. Unfortunately they're the only game in town. I don't want FIOS.

Spectrum is not much better nor worse than the other 6 cable companies I have dealt with in 70 years. The gripe I have is how expensive basic cable TV has become. The high cost force you to pay for hundred of stations and music channels you will never use. The constant mergers nationwide keeps reducing competition and keeping prices high. We use to pay for cable channels to save us from being bombarded by commercials; now we pay through the nose for the programs AND still have to swallow the commercials!

Waited 5 hours for the useless, incompetent tech before I cancelled. He was 3 hours past the scheduled arrival time and didn't even bother calling. When I called to cancel the customer service lady was just as useless and incompetent as the useless tech... At this point I actually wanted the tech to come just so I could beat the ** out of him for ** my Saturday. Stay away from these pieces of human garbage.

Slow response to calls for repair. Prices fluctuate too much and it's expensive. No contact so that is improvement from Time Warner! Speed not consistent. Pay for set speed but on checking it is often under speed specified.

Rates are outrageously high, constantly going up, and they refuse to lower them. Customer service is unhelpful and downright rude. They act like they don't care if they keep you as a customer or not. I just deleted phone service to get my bill down to about $160. I'm already switching my email to Gmail and I hope to soon leave this crappy company.

The service is not worth the price. The internet is slow and it seems like it slows down during peak hours. If it is a windy day the internet might stop working.

Spectrum's service is unreliable. The speed of internet that we are paying for is not what we're getting. And when we call to complain about the problem they blame it on the router that we have which is one that they stated works well with their service. They gave us a sheet with all approved routers and they still blame us. If the bill is not paid on time, they will cut it off but the internet goes out without warning, cable messes up like it's a satellite dish. Wish we could get AT&T setup but it's not available in our area just yet.

Spectrum always works with and for their customers, we matter. They are efficient and pay great attention to customer’s opinions. I do feel the speed could be a little better and the cost a little lower at a more economical price. Other than that they are aces.

Ever since the merging of TimeWarner/Spectrum/Charter/whatever the service has gone downhill. The forced box updates are now more frequent. Every time the box update is pushed a lot of the channels will experience pixelation and sound stutter anywhere from a couple of hours to a couple of days. I have also experienced a few blackouts (internet and TV) in one month. I have been with TimeWarner for at least 15 years and have never experienced service this poor until the merge. Spectrum, you're no TimeWarner.

The local walk-in office seems to be understaffed. We have gone to it at different days and times. Customers eventually leave because of the wait time. Observed staff ignore elderly customer confused over electronic check-in system. Poor in-person customer relations.

I don't I have much of a choice with cable companies. We had to change from TWC which I preferred and was less expensive. Spectrum doesn't offer any special deals ever like TWC did.

Spectrum internet speed is a joke and extremely unreliable. Called a tech several times to have it looked at and of course, when the tech is here, the speed is perfect. When he leaves, the speed the next day is 1-2 Mbps when it should be 100. I pay $70/month for this crap, and think I should get refunded every month they cannot perform.

I feel they offer very limited channels/movies for high prices plus they make you pay for home phone when you don't want it and that is not fair to the customer. I have never used my home phone & don't even know its number but I am charged $30+ for no reason. Hate that.

Calling customer service is horrible. After being pressured to sign up for new service at a Walmart I decided to call and cancel the install. I spent 10 minutes trying to get thru the automated phone system to finally get to the correct person only to get a very rude person. I told him I wish to cancel my install. He said he could help me then wanted to proceed to ask why. I told him why, then he wanted to go into his sales pitch. I said, "I just wanted it canceled please," and that I was already irritated with how long it took to get thru the automated phone system. Instead of understanding and just canceling he proceeded to get nasty with me. I said I didn’t need any attitude. He proceeded to tell me that he didn’t have an attitude that I did. He stated he had a job to do and if I didn’t like it I could go into a store to cancel.

It went up from $120.00 to $152.00. Not very happy about this, I think I will cut the cord. Otherwise a reliable company, never had any problems with services.

Spectrum is the best cable internet provider, they go far and beyond providing the entertainment to its customers. Fast internet of speeds up to 100 or better.

The service is reliable and faster than any other option available in my area. But if you choose not to bundle services it's fairly expensive.

When this service was Time Warner, it had its problems, but not like it does now since Spectrum took over. It's extremely expensive for slow service. There are add-ons that you're not made aware of until you question why your bill is so high. The customer service leaves a lot to be desired (long wait times, constant sales calls). Not really happy with Spectrum.

Well, I recently contacted Spectrum to downgrade services. I wanted to remove TV and phone (I don't even own a landline phone and never use this service), and keep internet only. My first issue is that regardless if I have TV and phone or not monthly services will still run approx $100/mo. I only wanted to get rid of the ugly equipment, cut some useless services, and save some money. Looks like there will NOT be any money saved. They claim that "bundling" is what keeps internet costs down. Long story short here, I kept the services in place. Seems like nothing would change in the monthly expense... though I'm still looking for a way to change their strong hold. Second issue, is that my internet speed mysteriously came to a crawl after I completed my call with Spectrum. I jumped through the traditional hoops to troubleshoot the problem.

I’ve had 12 internet outages in the past 12 months that weren’t caused by inclement weather. And the worst one of them all is a week before finals, their customer service had me wait over a week to get internet... Also to make things worse I missed my opportunity at a large scholarship and national play ins for League of Legends because I had to forfeit all my games (the worst being that my whole team had to forfeit and everyone lost their scholarship). Company is terrible and internet speeds are not even accurate (I get around 35 mb, when I pay for 50). If you mention your internet speeds aren’t correct they will say it’s the router even though that’s provided (note that it’s a gigabyte router so 50mb<1gb)... So for the 365 days I paid for I got internet for about 250 days because it was unresponsive for weeks at a time.

Too expensive and they are not nice people, you can't get answers half the time. You are redirected to another country after like 5 PM, and they know very little about the answers.

This sums up my experience over the last week with Spectrum Cable in Lexington: On Monday (4/16/18) I added TV service to my existing account with an EZ Connect. When I got the equipment home I realized I needed a tech because Dish had used the cable lines through the house. On Wednesday I called, and after I was transferred a couple times, and they said they could have a tech out between 8-9 and that they would honor the $34.99 install quote that I received when I purchased the service.

I am so very dissatisfied with the television reception... it tends to break down every night after 7:00 pm. It makes viewing impossible... and totally useless. I personally know approx. 14 family and friends in my area and other nearby area that are contemplating going to the press and doing a mass cancellation which we seem to believe would result in hundreds of dissatisfied customers complaining to our local press outlets (local weekly free publications). This is ridiculous and we will soon act... if no one else does!!!

I called Spectrum for assistance with my Internet hook up, but the representative could not help me. An appointment was scheduled for Spectrum to come out and fix the problem, however, no one showed up. When I called Spectrum, again, they told me the appointment was never scheduled. To date my Internet remains slow despite having subscribed to and paid for 100 speed. I called Spectrum today and, once again, the representative was unhelpful. Most of the representatives I have spoken to are impatient, unhelpful, and borderline rude. I never experienced such issues when Bright House was the service provider.

They are ripping people off. When you take a service off they still charge you for it. And when they print your bill out they charge you a 10 late fee and your bill is not even due yet, also from billing and customer service they all tell different stories when you talking about your bill. Not only do they send you a bill but it don't be correct. To me Spectrum is No good. They are overcharging and taking people money. They need to be closed and brought out. Bad business.

Worst service ever, unwilling to credit but one day of service for not having service for over 2 months. Questioning me as to why I could not call in sooner, by saying "you mean to tell me you have been hooked up since February and you are just now calling?" Via supervisor Cameron. Why should I have to tell them family issues with death in family. It is blatantly obvious I had no service for 2 months! Credit me the 2 months! It's that simple! One day, Are you kidding me???

This company concerns me. As much as I hate much of the government today. Internet services need to run by that entity. It should never be left up to one company that controls so much of what we do on daily basis. Because of that, we have a company that simply does not care. My internet service has gotten so bad, I thought I was still using dial-up. Oh, you certainly can't speak to anyone, because they make it difficult to do. Why? Because they do not want to talk with you. If I could give them a zero rating I would.

Never had issues with Brighthouse or Verizon, then Spectrum came through and decided I only needed internet for 30 seconds at a time. I'm a hockey fan, and I've yet to watch a game (on their streaming service which I pay for) where the internet didn't cut out at a very key moment. Sometimes just for a minute and sometimes for an hour. I'm moving soon and I can't wait to be out of Spectrum's monopoly. I hope this company fails in every way possible.

Glad to see all these negative reviews! At my home we do not have a choice as they cut my one block out when running lines! I live on a 3 block street and they ran service to the first two blocks and cut the 3rd block out! All the streets and neighborhoods around me they gave service to but this block of 25 homes they have refused service! So because they are shown to be a company that does discriminate and also has crappy service I do not feel so bad! Discrimination is never good especially when a Company purposely denies their service to one area and cannot explain their action! Spectrum has shown their true colors! They can deny service to anyone for absolutely no reason!

I had Time Warner/Spectrum for over 12 years. The customer service has always been lacking but proceeded to become much worse once Spectrum took over. Not only are they rude and unprofessional, your problem is not resolved after an hour or more on the phone. I finally decided to cancel my service after all these years due to the customer service and the constantly increasing bills. Canceling was a hassle within itself and now they are overcharging me on my last bill. When I first purchased cable I paid a month up front in full.

On multiple occasions this company has been dishonest with me about billing. On average to get to a Supervisor it is an hour wait. I have on six occasions had to have my bill adjusted. I have Customer Service Reps lie, argue with Me and hang up on Me. I tried being respectful and nice. That doesn't work with these people. You have to get nasty with them for this company to even attempt to fix their mistakes.

Every single time I call Spectrum to get pricing info I get conflicting info about prices and services. Quotes differ by as much as $30-$50/month! They claim they are noting every conversation in my account with prices quoted but the next person I speak to can't seem to find that information! Prices are outrageous for the lowest package. I can't wait until another company comes to the area to dump these crooks! They seem to be able to charge whatever they choose because they've monopolized the market. How is this legal?? That's the thanks you get for being a loyal customer. We should all dump them & watch them go bankrupt!

MIchael ** (sales representative) that works for Spectrum introduced himself when my wife and I moved to our new apartment. Offered his services with Spectrum. Arranged a phone call and told him what channels I want. Quoted me $106 monthly subscription. Asked him to e-mail me a breakdown after we agreed for the technical team to visit and install the cable with the internet. He never did, and never returned my messages and phone call. My wife asked the technical team how do we know what we’re getting and how much we’re paying. They had no idea at all, and asked her to cancel if we don’t like the services. Few days later from the installation, we received a bill of $196 including a $50 installation fee that he never mentioned as well. $40 more than what he quoted me. I called the company and explained what happened.

Unbelievable!!! My mother is a senior citizen on Social Security. She qualifies for their 'Internet Assist' package for seniors. However, because she's an existing customer paying $71 a month they can't switch her over to the new rate for seniors. They said it was impossible, she'd need to disconnect service for 30 days and then come back as a new customer. It's a trap. If she were a TWC customer when Spectrum merged and the program wasn't available, shouldn't she be offered the program with Spectrum after the merge?

Back Ground: In November I received a notice that my cable and internet base price would be increasing from $120 to $162 plus tax, a 25% increase. I had already had to cut my internet speed in half just to keep my bill down at around $120 (with taxes and Paid per views $150). I asked and asked if there was anyway keep my bill down, given that that offer new customers $120 for my plan. Answer was NO! So I changed to another service provider. When I called back to tell Spectrum a shut off service, the operator told me she could have offered me a deal for around $120. I said great, it's too late. The other company had already installed my new service.

I actually don't even know where to begin. This company has no intentions of satisfying its customer base and couldn't care less about retaining a customer base. Our 'promotional rate' ($180/month for the triple play) was due to expire and the new cost would have been close to $300/month for the same services. We spoke with service reps via chat lines, email and finally decided to try going in person to a store to see if we could get a new/better deal. Nope, not even an apology just "nope, no deals for existing customers." The guy behind the counter seemed like he was pretty used to our request, 'cancel all services except internet'. Asked him why our internet speeds were so slow and nowhere near the quoted speeds he said "contact the service dept."

I was a Time Warner/Spectrum customer for 15 years. I was going to make the switch to DirecTV and AT&T a few years ago but Time Warner was willing to work with me regarding my bill. This year, my bill went up significantly. I called Spectrum to try to work something out but they are geared toward new customers instead of keeping long standing customers that always pay their bill on time. So it was time for me to leave them. I just disconnected my Spectrum service last week and now I have DirecTV and AT&T. When I called to disconnect my service for Spectrum, they still tried to get me to stay but why would I stay if you not even try to budge on the pricing? Nah, I am good with my new service. Bye Time Warner/Spectrum!

Contact your state's public service commission. It got Spectrum to call me back the next day despite having to speak to 12 representatives over a 3 day period. Despite my complaint, Spectrum is charging me for things I got for free from Time Warner. If you were a Time Warner customer, they actually will charge you for less services. If you switch to Spectrum completely you will be paying more. Their advertising is plain bait and switch. Almost nobody from Bright House and Time Warner qualify for their scam 29.99 x 3 for cable, phone and internet because you are NOT considered a new customer. However, their illogical policy that says if you drop Bright House or TWC for 30 days then you can qualify as a "new customer". I asked the various representatives if they could waive the 30 days and the answer was an emphatic "NO". I was basically told that they would lose a customer than give me a break on the 30 days.

I made a call to a company that offered internet service in my area. I was trying to find a reasonable plan that worked for my needs. After about 10 mins of conversation the person I was speaking to mentioned it was Spectrum. I thought it was odd since I googled local internet service and the phone number popped up without any name. I asked for info and prices and said I was shopping around. I did give my name and address because I was told it was needed to see if they serviced my location. I was told Yes, they do and I could be set up as soon as they sent me the receiver. I was asked to stay on the phone to confirm my order. It was then I realized that although I hadn’t made a decision, they had decided to make me their customer. I didn’t answer or accept the follow up questions to confirm my order, but an account was set up none the less and a receiver and bill were sent.

A password to the wifi was changed to my mother's computer, and she gave me the new password, but I was unable to figure out how to apply it to my ACER laptop. I called ACER, which was useless. They said my warranty had expired, and because of that they were not allowed to answer a simple question, in which they knew the answer to. So my mother called Spectrum, and put me on the phone with Hayley. Hayley didn't know the answer, as the ACER seems to have theirs structured differently than most computers, but she put me on hold and investigated, and she talked me through it and ultimately found the answer. I was very pleased. Especially because I just had a bad experience with another company. She went above and beyond. Kudos Hayley!

Spectrum called me March 8 and told me I could try their new digital app for streaming live television on your phone or tablet/iPad. They stated this would be free for ten days and then cost 24.95 per month after the ten days. With a 30 day money back guarantee. I was heading on vacation so thought it might be nice for the long car ride. Well, I downloaded the app but for whatever reason was not able to log in even after contacting technical support. They were nice but not helpful for me. When I returned home and tried to get the service dropped they said it was not free. That the free trials were not offered this year. I reminded them that they solicited me for the service and the phone call should be recorded.

I have satellite TV but signed up for Spectrum Internet January 8, 2018. In March, I noticed a collections account on my credit report in the amount of $90.00, opened January 18, 2018. After several phone calls to both Spectrum and Charter (which is ridiculous in the first place since they seem to be the same company), they claim this stems from a Time Warner Account I had in 2012, that I made payments on in 2016.

How did we lose our home phone number we have been using for over 50 years? Due to financial issues we determined it was best to switch from Frontier to Spectrum. March 4 the switch was determined. March 5-6 I received repeated robot calls to confirm this switch, 911 issues and switch of phone companies. I received confirmation numbers each time. Due to the repeated robotic calls I called the help number and spoke to Leslie. I repeated the robotic consent with her assistance and she said it was complete and I was given another confirmation number.

I had been paying separate for satellite TV and phone and internet. I was paying 270 a month. I have everything with Spectrum and saving over a 100 a month. I never had HBO or STARZ. Now I have them and a lot of others. Reception is great. No problems. I wish I would have switched years ago saving over 1200 a year. I love you Spectrum♡♡♡. You are the best. 5 stars plus!!!

We've had Spectrum for almost a year. In that time we have yet to have a single week of service that worked. On demand, DVR, are seldom available. We must reboot the control box several times every day. We've had technicians galore trying to make something work. ANYTHING! They've broken stairs, baseboards, ran cable to nowhere, and dug a trench for their cable that is now an eroding ditch. Each tech blaming the previous tech for our problems. In short this is a system utterly broken and unable to provide the most basic cable, internet and phone service. We have now switched back to Uverse and refuse to pay last statement. Avoid this company like the plague.

If I could not give them a star at all that is exactly what I would do. So, I called the customer service line to disconnect my account because I have various other sources for cable and I was going to use Frontier for the wireless. When I told the customer service agent this, she said that if I took away all my special channels and left just the barebones of the internet, then I could have that with the high-speed wireless at the same cost as the Frontier wireless was going to cost me. That meant that my bill which was around $165 would now go down to $80 something. So, I accepted the new plan and cancelled my connect appointment with Frontier. Sounds good right? Well, to my surprise, the next month, my bill went up!!! Annnd I didn't have any of the channels I had before!!! You guys get that right, I am now paying more for the barebone of their ** system after I was told that taking everything off would lower my bill. Nice Spectrum. Real nice.

What name is Bright House going by this month? Spectrum? Charter? The business by any name sucks, and this is why. My new fee JUST for their crappy SLOW internet service is $73.00 plus tax. They continuously do false advertising on TV claiming, & lying about their speed when there is NOTHING FAST about it at all. They raise their rates on a regular basis, so their stockholders can get richer off the backs of the little guy. Watch out for the Bright House/Spectrum/Charter service guys who come to your home. They will and did change my service after I told the thief that I did NOT want any type of upgrade & he did it without asking me, resulting in a much higher bill from the scammers. This thieving company sucks & ALL of the internet companies in the area have terrible reviews. They have the consumers over a stinky barrel.

My prices kept going up until it was hard for me to pay. I called today since my promotion will end this month and again the price is going up. I talked to Billing and was told the specialist might help me. I was transferred and a gentleman answered and asked me when will I want to cancel. I told him I’m thinking about it cause I can’t afford this higher rate. I only watch 5 Korean channels and I just to basic internet. I wanted some kind of help and he told Me he can’t do any time. He said call back when I want to cancel. I was shocked and disgusted how he was very rude. I been a long time loyal customer. Very upsetting this is how you get treated and pushed away. Well I guess I will be shopping around for another company and definitely like he said call and cancel. Never will I recommend to anyone to use Spectrum.

First I signed up for a cable, phone, and internet deal for a certain amount of money. They raised the price of the boxes so as not to change the deal. I agreed to this certain amount to be automatically paid out of my account but when they raised the price of the boxes they started taking more money out of my account without my permission. Service has been bad and have had to contact customer service several times as well as my neighbor. Channels don't come in right away. Have to go back and forth with channels till they come in. Prices this company charges are going up, up, up. The hooking up of boxes, the price, the customer service, the changing the amount of money they take out of my account is really getting on my last nerve.

Issues with Spectrum mirror issues with Time Warner. Company does not own any accountability for lack of services, does not compensate customer with bill adjustments and burdens the customer with efforts to seek resolution. Communication is unhealthy due to language barriers and confusion. Communication is blatantly not honest or correct. Age is issue is nearing a year old and customer treatment becoming increasingly appalling.

Spectrum is a joke!! They lied to me. Back in July 2017 was told I was getting 100mb internet when they put in a new box. I found out I was only getting 25mb on 03/09/2018 when I was having problems with my cable box. I was told I would have to pay $40 more to get 100mb. I was lied to so many times by this junk of a company. No one at spectrum gives a ** about old customers!! I have paid over $30,000 in 30 years. So what you get from this crappy co, is higher priced and lies from them and to keep your cable I have to call them every month 2 to 3 times a month to reboot my box!!

My phone was telling customers my number had been disconnected. I don't know how long it was doing that. Their tech support had also removed my hunt group capability. They have record of when it all went down & the numbers that were rejected but they will not share with me. When I reported the problem all the phones went down. Their repair technician was scheduled to come do repairs 36 hours after the phones went down. They would not send any techs any sooner. He was scheduled between 4:00 & 5:00 pm on a Friday afternoon. He did not come. Pm they called to reschedule. He eventually turned up at 11:45 on Monday morning. My business phones were actually down for over 80 hours. Who knows how long they were not working properly.

As a Time Warner customer for more than 4 decades, we recently experienced a horrible experience with Spectrum Cable. Not only it forcefully removed all the 4 main TV channels (CNBC, HGTV, Fox News, Food Channel) that we are ONLY interested in watching from our original so called "legacy package" left over from Time Warner, Spectrum also removed the Internet/TV bundle discount, i.e., a double whip by Spectrum. As a result, our monthly price jumped to near $100 with a totally USELESS TV channels that we have NEVER WATCH. Can't believe a business would do all it can to push its customers away, Spectrum really earn a World first gold medal for pushing customers away from Spectrum. We just sign up DirecTV Now, goodbye, SPECTRUM, the WORST CABLE in this planet. Potential customers: Please don't get suck in by its sweet talk, watch what Spectrum has done to us. Don't be their next victims.

Worst customer service in my life. We were with Time Warner which is now Spectrum. They transferred me 3 times to someone and they told me I had wrong department after wasting 30 min. They said they had a special department for Time Warner customers and after transferring me said that department does not exist because of merging with Spectrum. They added $5 a month to my bill for nothing and called it a wi-fi service charge without telling me. They say we get up to 100 Mbps but two test confirmed I got only 42 and 49.

I use Roku to stream Charter Spectrum TV, the Roku has been a great way to stream networks but the Charter Spectrum app has been horrible for streaming regular TV programs. About every 3-4 days you will get an error code when trying to open the app, this keeps you from just turning the TV on and watching it instantly. Most times if you restart the app about 10 times it will finally work. Quality is also an issue with Charter Spectrum, if you are watching a popular show, like a football game on Sunday or the Olympics, the stream will become very distort and blurry, as if the program cannot keep up with the amount of people that are watching it. To top it all off, if you call or contact Charter Spectrum customer service you are treated horribly and put on hold for hours, before they let you talk to a person that knows what is going on.

Reviews are correct, price quoted is not the price you get. It’s higher. Had a price quoted online chat for streaming services with phone and internet of $101.97. Two days passed and I went to place order. This is what happened in one day within 3 hours, first person told me it would be $127.97, asked to speak to someone higher whom (after over one hour on the phone) got me the price back of $101.97 as I have a copy of the chat, thought I was all set. Well... two hours after that I came home from work to find a voicemail stating they can’t honor the $101.97 price as that’s for new customers and my internet is already at a discount so the new price is now $111.97 before taxes, really??? I thought about it overnight, decided to visit my local Spectrum store to get this going. Went to the store, told the manager what happened and he told me they could do it there for $104.97.

Customer service attempted to rationalize the increased cost for 1) phone, 1) computer and 1) TV in the metropolitan Rochester, NY area. Cost $170.57 (2 months ago the rate was $137.52). Really! Spectrum took over Time Warner, very few options for people on a fixed income for this type of service in the Rochester area. I can't be the only person who has reached this point of frustration, Spectrum, come up with an affordable basic plan. Thank you.

My wife has had TWC for her cable service for nearly 15 years or more, We left it in her name after we got married 5 years ago, and since then we are now under SPECTRUM. When they took over our bill increased and our service decreased. In the past 5 years we have watched our bill jump from $81.38 to $150.72 a month each time we contacted to find out why it continues to increase but the quality of our service stays the same. Our cable drops at least 5 times a year and we can not get a tech to come out and look at it. They always blame our equipment. And each time they reset the service but it does nothing to better the service for the cost.

Almost $80 per month for internet, and it does not work. Slowest internet ever - WHEN it works. Too expensive for even a good connection, but this doesn't stream at all. I'm on this site to read the reviews to see what other people in Tampa are suggesting as an alternative to Spectrum. I'd give -five stars if I could.

I have had Spectrum (FKA Time Warner Cable) for over 20 years. The service since Spectrum has taken over is terrible. I had cable/phone/internet with two DVR boxes for $153/per month with Time Warner Cable. Then my bundle ended January 6, 2018. Was quoted $165.93/per month for the same cable/phone/internet with only one DVR box and 1 non-DVR box. This is less services for more money than before. Got first bill from Spectrum. Was $170.09. Called and was told that the receiver, DVR service and Broadcast TV surcharge pricing change whenever Spectrum wants to increase those fees. I called Spectrum several times, I talked to several people and none of them will honor the price quote. The service is also marginal from Friday through Sunday. Many times my On Demand does not load and my internet speed is 50 mbps. Half the speed that it should be of what it should be.

Day 7 of no internet and almost all cable channels. They don't call when they say they will. It's like Spectrum lives in a 3rd world country! 7 days??? Mind you no natural disasters in the area. Just a cut line that needs to be replaced. I wonder where their loyalties go? Also interesting that you cannot put interviews on their Facebook page. Lol. Almost like they know they suck! But there are other places to review, and I'm on my way to find them all starting with Yelp! Ugh. Not so convenient for people who work from home or have kids.

Spectrum does not stop charging consumer CCs once accounts have closed. Refuse to refund money or stop charging in the face of evidence of closure without 4-6 week "investigation" on their end. This is clearly a "Wells Fargo" type of internal policy to increase revenue and defraud the consumer.

With all the millions of $$ Spectrum/Charter makes off of its lowly customers, you think they'd hire software engineers that are capable of implementing a more user-friendly web-based email platform. When attempting to get support, they advise you to use a third party email, and import your Charter accounts using IMAP or POP. Totally ridiculous.

Three times we questioned our phone working, three times told YES, fourth time was told, "Oh... Er, have a problem... Failed to do a hookup!" Scheduled service and they came and left. Said they knocked but no one answered even though car in drive. Apparently never hear of a doorbell. Next scheduled apt they failed to show and said someone refused service... Really??? About 15 phone calls later we will find out tomorrow if we are really hooked up - 10 days after install! I really don’t like them lying to me, especially when an alarm system is involved!

The bill has increased $24.00 per month over the course of one year. The internet speed provided is advertised as 100 MBPS. After verifying my speed online I found that my speed fluctuates between less than 1 and 16 MBPS. When a tech came to reconfigure my modem I was told that there must be malware on my computer. I have several forms of antivirus so I knew this was not true. When I pulled out my laptop and showed him the speed was just as slow he tried to say I didn't have a NIC card on my laptop. Another blatant lie. When I called to complain about this and requested a different technician I was told I would have to pay extra for another service call and it would only be granted at the discretion of the technician. This is the worst ISP I have ever encountered.

Spectrum is the pits! Don't waste your money. Just forced to switched from Time Warner to Spectrum to get charged more money for less channels. Ha Ha. What a fool they think I am. They do not care about maintaining their customers. Only getting new ones. They when they gave me directions to their office to turn everything in they sent me to an address that they moved from in November (4 months ago). Goodbye Spectrum and good luck!

We have been subscribers to Time Warner Cable, now known as Spectrum, for over 15 years. Over the last 5 years, our three teen daughters have moved out, so now we use the internet less than ever. Yet over the same period of time, Time Warner and Spectrum have keep jacking our prices up and up and up. Now over 100% higher than just a few years ago. They are the only wired game in town, they know it, so they just want to gouge our wallets.

I had Time Warner and had no issues. They worked with me and listened. I have cable, tv and internet for my elderly mother. She like having a landline and it was more economical to go with a bundle. Spectrum on the other hand service is awful and costly. My bill continues to increase with no warning. When I call to speak to a representative about my bill increasing they don’t care. When I said I wanted to cancel my service the representative transferred me to someone else, the wait time was long. Finally when a representative came on the phone, she tried to play psychological games. By saying, "Oh! Let’s see what we can do to reduce your bill," she proceeded by explaining the different plans and quoting me higher prices than what I am paying! Then told me how lucky I am because I have a plan that no longer existed! At $178 monthly it’s not a great deal and in October it will increase by $20 and I don’t even have Showtime, HBO or sports channels.

On January 9, 2018, I called Spectrum (Previously Time Warner) about renewing my agreement that was to expire on February 16. After 45 minutes on the phone I agreed to a cable, internet and landline package for $143.11 per month. When I received my monthly bill on 2/22/18, it was for $178.77. On 2/23/18, I called Spectrum and spent a total of 5 hours on the phone, speaking to 6 different representatives and supervisors that did NOTHING to resolve their error. Instead they all fabricated various lies to justify the increase. All I received from these liars was a bunch of "sorry's". I now see that Consumer Affairs has received thousands of complaints from dissatisfied customers. Spectrum's rating is roughly 1.5 of 5. The lowest you can rate is a 1. This is unbelievable! Spectrum should be investigated by the FCC.

When they want your business they never mentioned that additional charges will be there for calling out of country. When I was trying to call and didn't connect, I called them, they are saying there will be additional $5 plus tax. I went ahead and tried to cancel for hiding that info before, they don't even apologize for not mentioning before. I said, "I will give you bad ratings", she said, "We don't care for your ratings. We are Fortune 500 companies." Never had such a bad experience.

I received an offer from Spectrum for a TV streaming product for $21.99 per month which included my local channels plus 10 channels of my choice. The offer was free for 7 days. 2 of the channels that I selected could not be received. I called within the 7 day window and cancelled the offer. On the billing I received was for a monthly charge of $46.09. I phoned Spectrum and discovered that my internet service was increased to $39.00 per month when it had been only been $19.99. I was never told at the time I accepted this promotion that my internet fee would be upgraded to a higher monthly charge. I was told by 2 different reps that they could not do anything to help. When Spectrum took over Time Warner my internet fee went up from $14.99 to $19.99 per month with no advance notice. A clear case of BAIT AND SWITCH.

Recently I decided to upgrade my services because of the forced changes made by Spectrum to require a box to access TV services. I previously had Time Warner Cable. My bill with TWC was about $50 for highspeed internet and we were able to get basic cable. I call Spectrum at the end of January to discuss my options. The sales rep was super nice and we worked out a deal where I didn't have to get phone services that we didn't want or need and I wouldn't be force to purchase a box. Basically he gave me access to the Spectrum app. The monthly amount would be roughly $100 after taxes and fees. He asked me what channels I wanted and I specified that I have a small child who loved Disney, Nickelodeon, etc. He guarantees we will have access to these channels. Cool. Double my bill which sucked, but I was getting more services and the ability to use the Spectrum app anywhere at any time.

The lying salesperson, trained like such by Spectrum Bright House, came to my home and used my mentally and sick sick mom to call me at work to get internet so she could watch her Korean drama and to get The WHOLE BUNDLE FOR FREE AS IF I CALLED BEFORE THE 30 DAYS, which was confirmed when I called to make a complaint and close my account. I was told I would be given a major discount as I indeed called within the 30 days given for satisfaction guaranteed term. I was told to return my boxes and by last Wednesday I would have not one but two major adjustments as my internet was cut off for about 20 days and the company had it as active.

I've been with Time Warner for years and when Spectrum took over everything went downhill! My internet moved so slow and they raised my bill. I fell behind on my bill and asked Spectrum for an extension and was told they don't do any type of extension or payment plans. I said okay, the next week I was going to pay it but not even a week later they completely disconnected my service and even tried to continue billing me afterwards. This company has no regards for its customers nor do they care if you need an extension.

Different Spectrum tech showed up at 7:30pm tonight (2/19/18). He changed out the cable box that was just installed 7 hours earlier, and changed the cable cord that runs from the wall outlet to the cable box, changed the setting from HDMI 2 that the first tech had set to HDMI 1. He then did all of the online installation again. It's been almost two and a half hours later, and so far, I still have cable service. Keeping my fingers crossed!

I initially started with a 60MB internet and streaming TV package. They send me a notice in the mail randomly one day that I was being upgraded to 100MB for no added charge which was a pleasant surprise. After that I had troubles with their streaming service and switched to YouTube TV and when I called to cancel the streaming portion of my service they did not try to upsell me or talk me out of it. I'm very used to this and know they're reading from a script but this time I didn't even have to sit through that. No questions asked, they canceled the service and my bill went down accordingly so there was no un-bundling penalty. Very satisfied with their internet service overall as well and have had 0 issues since I started using them. Great ISP, one star off for their streaming service not supporting Chromecast and buggy implementation of their Xbox streaming app.

We have been customers for almost a year with internet service and had no issues until late summer. At that time, our internet would occasionally go out, we'd wait a few minutes, then it would be up again, we'd reconnect and continue working. Within a couple months the dropped internet became very frequent to the point that it was causing major disruptions to running our business. We contacted Spectrum, explained what had been happening and they sent a technician out. Since November, for over 3 months, we have continued to have issues with no solution.

I've had Spectrum for over a year. Paid top rates to have highest level of internet. I live in a main town. Not only did I never receive the internet connection I was promised after months of always paying my bill on time I was forced to have no other option but to cancel my account. They gave me the runaround for months on end. When I finally had enough they wouldn't do anything to keep me as a customer. I can forsee lawsuit after lawsuit with these crooks! Extremely dissatisfied with the entire company as a whole.

After waiting from October 2017 until January 2018 for my business installation, someone finally came onsite and realized they didn't have services in the immediate area and they would have to do construction to extend their services to our building. When the due date arrived, Spectrum said it would take another 45 days before we had service - after waiting 90 days! Unbelievable. I was turned over to a manager named Jennifer who doesn't return my phone calls or my boss' phone calls over the past few weeks. Even when she told me she would call me before the end of the day yesterday... no callback. And this morning when I called her she just kind of laughed, and explained that she was just so busy and yesterday was a crazy day. We ALL have crazy days at work. But if I make a commitment to perform a task I do it.

Spectrum constantly removes channels and increases price. One is always paying more and receiving less. An atrocious business practice. And their Internet is extremely poor quality. These monopolies must be forced into competition or eliminated. Horrendous customer service. Would never recommend.

Since Spectrum bought out Time Warner I have had the misfortune to have my basic tv and internet service price increase by 33%. I get 11 less channels. This evening while talking to a representative from the retention department and voicing my displeasure I had to ask her to turn down her headset as there was a lot of background noise. She stated that it was a call center and it was unavoidable. I overheard a representative laughing and talking about another caller “you want to hear what this woman just said to me...(laughing at the caller)." Obviously the company hires people that think it is a joke that they are jacking up prices on people!

They offer you a deal then renege on it even after seeing what was offered they say, "Sorry, we won't do that anymore." Also every time they are not on the same page each person will tell you something different and say, "Sorry you were missed informed." Then next will say same thing. They sent me to local store saying I needed a box for the tv that didn't have box. Store says not true.

This cable service is extremely slow. I have never experienced anything like it. It constantly freezes, and takes forever to change the channel. My internet also has issues, with it being so slow. It's very frustrating.

Have all 3 cable, phone and internet with Spectrum and have never been so disappointed. The charges are outrageous. If you don't save a bill you can Not view your bill online and they will Not give you a code over the phone or email it. The bill is different every month by a lot. Be prepared to spend near 400 the first month of service.

Time Warner became Spectrum in March 2017. At that time we had a package: phone, basic TV and basic internet. We wanted nothing more, this worked for us for various reasons. We paid $73 a month for this. For six months we were bombarded by Spectrum to switch to their $89.99 package with more channels and faster internet. We did not want this. Deceit #1: We were told that as an existing customer their research had established we were entitled to this “Special Offer”. This was a lie – everyone was entitled to it per their web page.

Where do I begin. I started with cable in April 2017. For 3 months I had no access to internet or phone. Called 30 times with ten different techs come out to no avail. After all complaints 40 bucks is what they gave me after paying almost 200 a month when I was promised a bill of 149.00. I am forced to pay even though I did not have any services. Their customer service is crappy. I was told if I switch to just internet and TV it will be 230 dollars to drop the phone so I was confused. I can only upgrade? Which means more money. Period. No other options for a cheaper deal they told me. But on the website it offers new clients only deals from 89 dollars to 130??? That includes all premium channels. I have been a customer for a year and still cannot get my bill lowered to a different package. They still haven't with TWC.

Spectrum just increased my monthly bill by $10 with no warning and when I called to see if they could lower it in any way since I am now retired and living on fixed income, the person I spoke to promised to give me a promotional discount of $10 per month, however, when the next bill came, it was NOT reduced at all! So I called to complain and they said they had NO RECORD of me calling at all the previous month and REFUSED to honor the promise of reducing my bill. I am currently searching for a new Internet provider but am finding it difficult to find another provider in our area, so I may be stuck if I want to continue to have Internet service. Shame on you, Spectrum!!!

Our service was turned off, on 11/21/16, because Spectrum listened to someone claiming to be my wife. They reinstated it. Their representative offered us all the Premium Movie Channels, at no charge, for the duration of our service, due to our loyalty to their company. We made the mistake of accepting. Our paper statements stopped, after September 2017, and the online after August 2017. On 1/3/18, the Premium Movie Channels were cut, along with 52 other channels, and our bill was increased $10/month. According to their President's Office, we only had the Movie Channels for 12 months, and the other 52 channels (we had as part of our service, since 7/25/08), were separated among 4 pay packages.

I wanted to upgrade my current service, but I had to go through 3 different departments until someone finally told me what specials they had available. The reps I spoke to were all very friendly, but it was extremely frustrating to have to repeat myself so many times.

This company is complete crap. There is always issues with the service...they make it sound as if all you need to do is call in for your issue and it will be handled. Problem is that first of all you have to clamber through the completely idiotic and unresponsive automated system and if that's not enough (in my case) they can’t find your account with all the info you give them (acct.# /address/phone # etc...) but to get to the real issues... Charter lies about the promos you will receive and the bill in terms of the taxes that are suppose to be included. I was told a year and a half ago that my bill would be $114 and that I could get up to 5 boxes (extra televisions) for the one charge of whatever the 1st box was (meaning boxes 2-5 for free) --- NOT the case when I called back to add 2 additional.

Went to ask why they only put Cable in my bedroom not my living room. Employee coming up with excuses. I said I just want them put Cable in my living room. She went crazy. Told me to get out. She said I was talking loud to her which is not true. I hope they had some camera in the company. When I didn`t move fast enough for her she threatening me with calling 911. She is the most unprofessional and racism woman I have ever met. I am canceling my service with Spectrum. I`m going with DirecTV. I will make sure I tell all my friends to go with DirecTV. She work at the Spectrum in Spring Lake NC.

DVRs erase and/or break and OnDemand/Guide/List are UNAVAILABLE frequently. Also, bills are never what's advertised! $30 for web? Try $100 for exactly what's said to be $30! Best local option though for reliability, content and no contracts (always a plus!).

I have no choice but to use Charter because that's the internet provider in my area, already checked and I don't have any other choice but to go with them. Their tech installed the internet box in my daughter's room and I asked him to install it outside in the living room so I can get better signal for the whole house. He said no, he can't move it and it has to stay in my daughter's room. Well I pay for almost $80 for internet which is already b.s. as is, it should not be that expensive and on top of that I can barely get signal in my living room and my room as I predicted it. Called Spectrum and a rep told me that he should have wire the box out to my living room because he supposed to put it per customer request.

My son had them install the combo deal (cable, telephone, & internet). When the tech got here to install he damaged one of my walls in a bedroom, didn't seal holes that was drilled in the walls, and damaged my VCR/DVD combo. Called for a claim on all of it and was told they could not do anything about it. Also when ordered the deal was told one price got the bill and it was higher what was told and agreed on. Every month it kept going up. I would never have Charter again and would not recommend anyone to have Charter. This is saying would never recommend it to family or friends. Very bad customer service and techs. My husband had to fix the wall so the cold wind could not come in.

Their goal is to confuse and redirect. What the hell is this thing with selling an internet phone as part of a package. I never use it and if I cancel it and my TV, then my internet goes up. Seriously considering just going Netflix and Amazon Prime... I'm done.

My Spectrum communications bill increased from $145 to $176 per month. I called and was told if I turned my DVR in the price including the monthly DVR rental and DVR service would drop down to $160. I brought the DVR to the Spectrum location in Brandon on 1/04/2018 and gave it to them. Now I'm being told that a special promotional price was tied to the DVR and my bill will surpass $200.00 per month. I was also told that I should have kept the DVR and returned a regular cable box and everything would have been just fine? I'm a senior citizen on a fixed income and truly feel that Spectrum is taking advantage of me. I appreciate any and all assistance I may receive on this matter.

Terrible customer service. Bill went up and called to get it fixed. They offered to take channels off for $13... really? I pay over $190 a month for TV and Internet. Although they have an intro deal for 29.99 plus another $40 for extra channels and that is for TV/Internet/Phone, I do not expect to get intro pricing. But I do not expect to get raped after being with them a year either. What kind of business model is this??? They would rather their customers leave after 12 months due to jacked prices rather than raising their prices to a reasonable amount to try and retain customers instead of churning them - especially if there are other options...well goodbye Spectrum!

Moved into a apartment in Dallas, Texas and of course Spectrum was the only provider you could have. It seems common here in Texas. I guess these management companies must be getting some kickbacks 'It was suppose to be turned on. Just hook up the modem which was theirs. Of course it would not work so called customer service which was a nightmare. They sent a tech out and he claimed it was on it was the modem which was theirs and just a year old which I had used at the other place I lived at. Of course there all you could have was Spectrum also. So I was charged $35 fee for him replacing their equipment. But guess what I pay for the highest speed they have. I lose connection several times a day or the Wi-Fi on my tablet will not stay on because it says no service.