Spectrum Reviews

I have had high-speed internet through Bright House for over a year. Then, as they were running a promotion, I decided to upgrade and try their Standard Digital Cable service. I specifically asked that there were going to be no fees associated with my cancellation in the future and I was assured that there would be none. Now that I want to cancel it, they are saying I need to pay $61 for the "filter fee" because I am downgrading their services. I know it is not much but it is the "ripping-off-customers" part that annoys me so much! Their customer service is no help and that is because they have the monopoly in area I live, so the customer is either going to pay them and stay connected or cancel everything and have no service at all. I wonder when are we going to see a real free market (I mean other than defective products from China)?

The technician came to the house to install cable. My parents (older and lacking English ability) gave him $54.75 cash (COD) for payment as told by Bright House customer service rep. I received subsequent bill(s), which did not reflect the payment. I called several times and asked to look into the matter. As requested, I faxed the work order/receipt as proof of payment, but Bright House did not acknowledge it stating nothing was documented on the work order/receipt as being paid. I requested contacting the technician for confirmation but they would not contact him for me. I requested credit despite on this, but Bright House vehemently refused and told me that this matter would go into collections.

When electricity goes out, the telephone is disabled also. High speed service is a joke. Also, frequent disconnects are rampant (more than 3x a week). Bright House should be called "Dullsville." Loss of precious time.

I've had BH cable for internet for several years, along with Vonage telephone over BH cable. Service failures occur 2 or 3 times per month. Trying to call BH is an exercise in futility. Listen carefully to the menu, being told my call is important, apologies for the delay, listening to various sales pitches while holding for long, long periods. When a real person finally answers, they often do not speak English. In most cases, it is obvious they are totally incompetent and the problem persists after their fix. Normal procedure is for BH to say the problem is with Vonage. Vonage, after another exercise in futility, says the trouble is with BH. In order to fix the blame, I ordered BH phone service and eliminated Vonage. BH phone service was installed on March 12, 2009 and worked well for one day. It went out on 3/13/09 and was off for about 3 hours while I spent untold minutes on my cell phone with BH, listening carefully to the menu, being put on hold and listening to BH sales pitches, being told my call is important, and listening to apologies for the delay.

Bright House broadcasts commercial for their channel 340 at about twice the decibel level as their regular program. Neighbors complain about it being noisy. I can't stand by the TV all night to catch it in time to reduce the volume.

I have never had as many problems with any other cable/internet company that I have had with BrightHouse. I have frequently had to report outages - but the most irritating thing that has happened with BrightHouse was when a young man came to my door to offer me a way to save about $30 a month by adding phone to my internet and cable bundle. I thought this was strange but he assured me that this promotion would save me approximately $30. The bill came and it was actually $6 more than the original amount.

First of all, Bright House's new DVR software is the worst. Even their CEO agrees it's terrible. It locks up, is slow, doesn't FF or REW correctly, and the search is idiotic. Just terrible. And they've done little to nothing to address this. Second, to the posters below, BH often has channels that are black for me. I call and they tell me no outages are reported. Then magically the next day, the channel is back. They have transmission issues and are in denial about it. I have HD channels that get all pixelated sometimes and then correct themselves. Honestly, I'm only using BH because I don't want to go satellite. When Verizon or AT&T lays their fiber near my house, I'm switching.

Let me qualify myself. I am a retired electronics communication engineer, and used to chair our county's cable TV commission up north. Now you see how wonderful deregulation is for the public. They do not care if you quit. In fact they wish you would. No complaining! They have a million other customers who are to afraid to complain. I have BHN digital TV, internet and phone. I have had at least 10 service calls in the last 3 months. At first, it was all three services. Noise on the phone, no dial tone, dropped calls, no internet, frozen TV pictures and none of the extra features they blow off about worked. One moron they sent out here twice said he used to wash cars. He had no idea how anything worked, and told me in front of my neighbor it's not supposed to work all the time! I told them to have it fixed by 6 pm or come pick up their digital TV box and the phone modem out of the street. They sent out a ham radio operator (as I am) and he pulled new cable in the dark from the tap to the nib and into the house. At least now the phone and internet only quit once a day between 9:45 am and 10:15 am. They say they can't catch it. Jan 1, '09, they are gone. AT&T phone 3 meg DSL. And Dish TV. $45 a month cheaper too.

I need a copy of my long distance calls for a 3-month period a couple of years ago. This information is needed to obtain health insurance. PLEASE HELP! I have been making a request for this information for the past three months and have been told that it will be mailed to me in 7 to 10 business days. Every time I contact BHN, I am told to wait the 7 to 10 business days.

I am currently having a problem with Bright House. But based on the horror stories I have read in this forum, I don't feel too bad about it. The last two weeks, I have had Black Screens on several of the HD channels, Pixel Distortion on some others, and, Ghost images on others. I had to wait several days for a tech to come out. He said the cable from the tap into the apartment needed to be replaced. He couldn't do the job because it had to be given to a Sub-Contractor. Several days later, a Sub came out. Said the cable was fine and replaced the box. SAME PROBLEM. He said a supervisor would contact me.

Since July, we have experienced long term outages with the Internet Service. I could write a book....a dark comedy...about all I have gone through with BHN. The first time it went out, we were without service for almost a MONTH. Incompetent/hateful service reps, unprepared technicians....I could go on and on. Ultimately it ended up being a problem with the pole equipment. Had to wait several more days to have the equipment replaced. Finally, service was restored. I don't think I received all of the credit I was due, but I was thankful to have service restored since I sometimes have to work from home. Then, suddenly a month ago it happened again and has been off and on 5 times. Again I have gone through the PAINFUL experience of talking to about 10 different people about the problem.

I am a new customer with Bright House Network. Upon receipt of my second bill I see an extra of $111.91 with the only explanation of Write-off Debit. When I called the Representative I was speaking to has informed me that charged for my husband's unpaid bill from back in May 2008. We did not have a joint account. They have no information on me - only that it's the same address. My husband and I have been separated for almost a year now. I understand that they are doing their job but he chose not to pay his bill and left, that is not my responsibility. They need to go after him. I am responsible for my Bright House bill. The rep said that because we are married we share bills. I could understand if it was a joint account, then I would not have had to get my own account and stayed with his.

Ongoing issue with them. I went without a alarm for 14 months not knowing it. Tech didn't hook it up (they know this). Customer service sucks and don't get me started on their rebuilt MODEMs.

Have had cable tv for years. Provider: Bright House Networks. No accurate Interactive Viewing Guide because their software in outdated and Bright House won't fix it. No PPV - they took that away. No digital / we have analog. Will NOT upgrade my area (South County) Lake Wales, FL. Their offices in Sarasota/Tampa do not know what is going on in my area. They think we are digital. Sent out 02 sub-contractors to change analog converter boxes to digital. Result: could not receive my 04 premium channels and they had to call subcontractor to return with analog converters and install. Picture quality is poor. Head-in is in need of repair and has been in that condition for years.

My residential service was erroneously turned off by Brighthouse the week of September 13, 2008. We went into the office to pay our bill in the amount of $84.00 leaving us a bal. of $23.67. We did discussed possibly having to turn off services if financial difficulties became worse, but notified them we would later contact them to let them know when and if was necessary to do so at a later time. They said that would be fine. Later on in the week of my birthday, October 17, 2008, one day we came home to watch t.v. and realized it was disconnected. We did not immediately get alarmed because there has been new construction and that has cause our cable to temporarily be out for short periods of time. But, when it did not come back on after an hour or so, I did call to find out what the status of my account was after reviewing my records and seeing nothing unusual, nor on my current billing of 08/28/08-10/02/08 in the amount of $102.92 Which was crossed in the mail while we went into the office to pay the previous amount listed above. So I wasn't worried.

Since Bright House can't seem to get off their Butts and getting nothing done about getting our channels back because FOX refuses to deal with them, I would just like other people to know (I should have done this already) that Direct TV and a couple of other companies will give you all your channels back including FOX so you can at least watch the World Series for only $29.99, free Install/free DVR and all kinds of other deals. This is not an AD for any company, only what I finally had to do to get my tv back.

Brighthouse had a special running...Digital Cable, Internet (Turbo) and Digital Phone..combo pack and a great price. We decided to go for it. What a nightmare!!! Had an appointment set up for Oct. 9th 2008 since customer service explained they will come out and hook up the internet and phone the same day. The contractor came out at 10 that morning..BUT he does not bring the router...so he has to drive back to DeLand for the router...Comes back at 1 pm and was here for 7 hours JUST hooking up the Internet...He was not very knowledgeable doing the hook-up, drills a hole through the formica desk top and instead of drilling DOWN he drills UP which caused the formica to crack......My husband had to work along side him and help him through the Internet hook-up...

I signed up with Bright House for a package deal, digital cable, digital phone and high speed internet 09/13/08. They sent a contracted cable company to put it in. He immediately cut my telephone line. So without a phone from the beginning. Sent another installer out here 09/14/08 to redo every thing over again. Then the cable boxes started shorting out. My 27 inch TV in the bedroom went out, so I figured it was because not Hd, so went and bought a new 32 inch Westinghouse. Since then 3 or four times a day the boxes would short out and have to be rebooted, taking as much as ten minutes to come back up. Last week while watching my 52 inch RCA the screen blacked out and when I rebooted it this time it came back up with 3D vision+ every color of the rainbow. A technician from Bright House came out and said the color scrambled. Nothing he could do. Next go on my computer to discover that my monitor was burned up also. Called Bright House and informed them of this - advised them there is a short somewhere in their system, boxes or whatever and that I expected my equipment to be restored to the working order it was in before Bright House.

Brighthouse did a bait and switch. Large condo complex: agreed to bundles for 3 years at no more than a 3% increase no contract signed then after a year they claim it was an introductory offer and have increased the bill by 18%. Customer Service said they can't take care of this. It is Commercial Sales Dept and they won't allow the customer to talk to Company Reps only the head of our Association. We have 18 buildings and over 2000 customers so I see this as pretty unfair and I did attend the original meeting and have seen only half of what they promised materialize in over a year. I also know that some residents have been able to get them to honor the only 3% increase on bundles so why the discrimination for some customers. It's not like I can switch to something else because the basic cable is part of my building maintenance and I can't switch it. I feel totally mislead by poor quality service and business practices and yes the phone, cable and internet do cut out for no reason and you have to wait on your cell phone forever to get a tech to fix it but the techs are courteous.

I upgraded my cable service by adding internet and phone. The service tech told me that he had to install cable in my den and asked me how to get in the attic. I showed him. I left to go to work. When I came home and let my dogs out on the screen in porch, I almost cried. Bright House had drilled a hole in my screen room and the outside wall of my den and installed the cable around my room. It looks terrible. I have called every day since Friday evening and no one has told me that they are going to fix my problem. I need to file a claim. This will cost me around $500 to repair. I just want the problem fixed.

Like everyone else, we too have had problems with our internet and phone cutting off at random times - mostly at night. We talk to the professionals, I use the term “lightly”, several times a month for the past year, and to no avail. It seems as though no one has a clue as to what they are doing. It seems as though several people on our street are experiencing the same problem. Now wouldn't that tell you that maybe the problem would be the main box? Different techs have told us that the box does need to be updated and supposedly they were going to tell someone about it, yet it has not been done. I have explained to them that I have a daughter that is pregnant and due anytime now, and her husband is going to school at night that is an hour and a half away; if she were to have to get ahold of us on our home phone for an emergency, there's a strong possibility she wouldn't be able to. Where we live, our cell phones don't work unless you are in the middle of the street. I'm just tired of this **.

I have a complaint about a specific commercial that creeps me out - the bloody Mary one. It is on every 10 minutes in the day time. It's what really bothers me. I am pregnant and home alone during the day. Could you please only show that commercial at night or at least not so much. Thank you.

Due to a $50 overdue bill, I awoke to find my cable, phone and internet cut off. There was no warning. I had to wait on the phone for 20 minutes. Even though I have been a good customer for many years, they told me that this was automatic - the computer automatically ended our service. Thy said I was informed on my bill (I couldn't find it). The company is out of control ruled by its computer not people.

Digital phone and internet keeps dropping out - sometimes several times a day. Brighthouse servicemen have been out 6 times in 12 months but problem persists. Brighthouse phone and internet is unreliable, and I wouldn't recommend it.

This has been a reoccurring problem, which I thought was fixed, but, it has not. The records on our account should reflect that we have called several times for service outages that start, intermittently around 8:30pm each night. The majority of the time, only the internet service is effected, however all services; phone and cable, are interrupted at times. When calls are placed to customer service, the representative usually runs some tests, and determines the modem is off line. Sometimes this also involves resetting the modem and my wireless router. When this fails to work (as it always does) a service call is scheduled within a couple days. Once again the Technician comes out during the day, and finds nothing wrong with our service.

I had an overdue balance with Brighthouse of Central Florida and although I have been a customer since their inception, they shut off my service until I called

Did anybody else have trouble with Fox news reception during the RNC Convention? Also I do remember the same problem 4 years ago during the convention. What do you think?

I have had service since time in fe or march, and since this time i have issues with no dial tone on my home phone. In the past two weeks, in happens every day, several times a day, and can come some times last for hours at a time.. What upset me most is that this week alone, I have been ask to stay home so the tech may come to resolved my issues of no dial tone, on 8/28/208 and states issues was resolved,

Hello,

Recently moved to the Clermont area and was told that Brighthouse was the only Highspeed and Cable TV service in the area, so we had no choice but to get them. The service has been intermittent to poor, the reps at a call center in the Phillipines claim that they see a problem on more thatn one call and would try to contact a local office to get a technician out to site. On speaking to tech they admit work is being doen and there are issues to be resolved, with software for the cable box and the connection. Eventually the cable modem was replaced bya tech.

We had BrightHouse for cable/phone/ internet for several years. Their service kept going downhill, so we decided to switch to Verizon. Prior to switching, our son got a laptop for which he needed a wireless router. The router that we purchased worked fine, but every now and then we would have to reboot the computer. We were told by BrightHouse that it was the router; we called the router manufacturer and were told that it was BrightHouse.

I got a cablemodem added to my roommates pre existing account. I was told the installation would be free but the first month service would be COD. I paid the installer 32.78 in cash (counted out the change from my dresser) and now Bright House Networks is saying its not paid.

I had Bright House for a few months in my apartment. I had digital cable with DVR and high speed internet. I moved out of my apartment and went back a few days later to pick up a few things and the complex told me they let Bright House in to pick up the DVR and modem. So, that afternoon, I called Bright House, spoke with a rep and was told that yes it had been returned and my balance was at zero dollars.

I have had BrightHouse Networks for 6 years (since it was called TimeWarner), and we have had a good overall experience. I use EarthLink Internet provided by BrightHouse(which is excellent) and Digital Cable service.

We have had Bright Houst HDTV, Phone and Internet for 2 months to the date of this writing. It has been intermitant and sometimes non existant. We have had service calls, and the technicians say there is no problem, even though techs at the call center do see a problem. Today I have been on hold for over an hour in 3 calls, then either they cut off the conversation or the cable telephone fails. We, as a family, especially, during this fire emergency, do not recommend using this federally regulated service to anyone. My next communication will be with the PUC

Upgraded cable service, a cable box was installed on a big screen HDTV Television. It was OK for one day, the next day the box malfunctioned and damaged picture on TV. Now you get a ghostly picture with colors misaligned.

My Husband I have internet, phone, and TV services through Brighthouse Networks. All 3 services being provided have been working inconsistently throughout this past year. We are VERY frustrated and disappointed that these services are unable to work properly. In effort to better our cable services, we have attempted NUMEROUS of times to call the company to resolve these issues. Over this year, we have been passed back and forth to employees who appeared to be unknowledgable about the subject matter. These employees should not be allowed to be in constant communication with the general public, as they are undutiful. The employees continuously have been disrespectful and have not aided us to help in this situation.

Main water piping supply damaged and lawn damaged.

Fraudulant advertising and bait and switch tactics to get you into one of their combo packages that crank monthly costs out of orbit.

This is also mentioned in their TV and internet ads, claming 5 megs of speed.

I'm finally switching to satellite - they've driven me to it. I'd actually pay MORE to avoid that cable company!