Spectrum Reviews

When I called today to disconnect the service, it was a completely different story. They now want to charge us a $50 restocking fee and $10 service fee. This just became a $100 exercise for us to try their phone for one day. I don't know how they expect their customers to try their products without actually opening the phone and turning it on! Just a heads up for those of you considering Spectrum Mobile.

After several years of trying to get internet service from Spectrum in Northern MI, they finally ran the cable down my driveway to the house. Made an appt for the tech to come out and hook up the service in the house. He never showed up and no phone call. When I contacted them, they said the appt was changed. Tech showed up a few days later. Tech said he would have to borrow some tools from me in order to hook up the cable, so I did have the tools. He would not climb the pole at the road to hook up to the connection. He hooked it up to my neighbors line that was connected to the main line (neighbors don't currently have service).

There is constant problems with their Cable TV reception. Continuous alerts such as 'Please wait' 'Not available' 'Try again later'. Guide is wrong half the time - missing series episodes - wrong movie listed - often states movie is free and it is not - frequent interference. Constant problems with phone reception and internet speed is very slow.

Let me start by saying that I didn't have any idea that the TV SERVICE was added to my account for the past 6 months. I received numerous calls in regards to the TV SERVICE, which I declined every single time. Anyways, I called Spectrum and spoke to several supervisors so they can listen to the call and admit their mistake. I will be hearing back from them on Monday but it seems like they do not care about customers. They will lure you into joining their service, then start adding things without your permission. I will make sure they learn a lesson from it because It seems like all the supervisors wanted to do was refund me for two months and call it a day.

I started my service one week ago. I just got my bill including unexpected charges and a billing notice that pricing will go up next billing statement. I called to find out why since I was told pricing was guaranteed for 12 months and after that my bill would go up by $20.00 only so I wanted them to know this was not what I signed up for. The service rep was horrible and told me I have options to end the service if I wanted to & that she could read the bill/statement to see what those charges are for. Needless to say, she was condescending. Why Spectrum doesn't live up to what they offer? The promotions they advertise are very misleading.

As my previous reviews indicate, I changed my service from Dish to Charter because of what I felt was overpricing. I've been with charter for several years, and have made several requests to keep my tv and internet at the most basic option, I am now paying $170.00 per month, keep in mind that this is basic cable and internet, no phone service involved. The first 2-3 years the company {Charter}, was very helpful in keeping my payments and services at the lowest option per my request. However, the company {Spectrum}, stated that there are no lower options for me. Therefore, I am making MY OWN OPTION. I WILL NO LONGER USE CHARTER, SPECTRUM or whomever they decide to call themselves in the future. The pricing is in my opinion ridiculous. I will use an antenna, wire hanger, safety pin or whatever works to watch TV, oh and by the way my cell phone has internet services. DONE WITH OVERPAYING!!!!

Have received 3 texts an hour apart offering iOs phones for $1. Here’s the problem. Spectrum wants your business & they charge so so so much for their services. They can afford to give away phones. Their customer service sucks! They have been charging me late fees & some other random additional fees for over 10 months now. I have spent hours monthly on the phone with them trying to access my bill online so I can see why they are overcharging me. No one cares enough or has the knowledge to fix the problem. I have stopped paying them & plan to report them to the FCC & the credit bureaus.

I am a university student who has been a Spectrum customer for a few months. I have an internet plan with Spectrum. I don't watch much T.V. so I don't have much of a need for cable. Today I received a call from an unfamiliar number. I usually don't answer calls from numbers I do not know. I'm sure many of you guys have received scam, spam and telemarketing calls; I do quite often.

Crazy how many times I have to deal with maintenance issues. I mostly work from home at night and it goes out all the time and sometimes every night it goes out and I have to sit and wait. It gets so old. I think I need to make a switch. Since it's become Spectrum it's not the same anymore.

Updated on 09/18/2019: 9/18/2019 11 am EDT Update to previous review (below): Last night, my husband called in again after waiting 90 minutes for a call back. He was told that our ticket was closed! A new ticket was opened and he was told the issue was escalated and someone from dispatch would call by 9:30 a.m. Of course, no one from Spectrum called so, once again, my husband weaved through the automated phone queue to get to a human. He learned there was another screw up with our ticket! Again, we're expecting to hear from someone - possibly in this century - letting us know when someone will be here to restore our internet service.

This company no longer pro-rates days of service if you cancel. They charge for another complete month even if you cancel one day into the new month. Very poor customer service. They really don't care.

The worst, Can't talk to a human until you go through 5 minutes of stupid questions. Then they are always busy and you will get a call back in 10 to 18 minutes. They came twice to fix pixels and still having problems. I just called again and am waiting for a call back. I was not going to make another appointment today but I called to see what happened to Animal Planet channel. But since I had to go through the same BS now I will make another appointment and if the problem stops then I will cancel it. Road Runner was 100% better. I think they need to hire people to answer the phone. Good lord they charge enough to pay for more people. Price goes up every year. 40 dollars this year and what do I get for that?? Nothing at all. Same. And yet new people get the good deals. I have been with this cable company for 40 + years. Loyalty means nothing. My daughter lives with me and pays the bill. If she ever moves out I'm getting rid of Cable TV.

Spectrum, formerly Time Warner Cable, refuses to close and continues to bill for an account for television and telephone services. The account holder, currently in a hospice and under constant pain medication, did not designate an "authorized user". Spectrum refuses to let anyone else close the account. A customer service representative said that returning all the Spectrum equipment would lead to account closure, but, after this was done, they still refused to close the account. The customer service representatives insist that the patient must be the one to close, or documentation of hospice residence needs to be carried into the Spectrum office. This policy is unnecessary and unreasonable.

They offered me a bundle for less than $100.00. It has not been a month and now they are saying that my bills will be $165. I have been on the phone several times with different people and no one has been able to fixed this issue. I can see that they do not care about their customers. Horrible experience as new client. Stay away from them. I would love to rate them with ZERO stars, but does not give me that option.

I originally signed up in August for a 09-10-19 installation. On 09-10-19 I called to confirm the appointment and there was a problem - somehow my order was not completely entered. They gave me a new installation date and time of 09-12-19 between 11-12. I received an email confirmation and a phone call reminding me of my appointment. No one showed! I have called every 30 minutes for the last 2 hours to customer service. No one can give me an eta on when the technician will arrive. They can't talk to dispatch and dispatch doesn't call me with answers. Worst customer service experience ever.

TV is frequently troubled - no service. Clear weather, or rainy weather - same deal - it just goes off for no reason, or the channel I'm on - gets all full of static. Often the screen goes black without any explanation. iPhone 8 is the worst iPhone I've ever owned. Spectrum's answer to my issues - we don't make the phones, we just sell them. They sell a piece of junk and then you are stuck with the bill. My phone constantly says, "no service"; calls drop and are disconnected. When you attempt to call back - you get the "no service" message again. I hate this phone and I think Spectrum is the worst ever for dealing with any issues. Apple is no better and offer no remedy.

Loyal customer for two years, never missed a payment. After two years bill went up extra $50.00. Cancelled service three weeks into that billing cycle as soon as I realized what the bill was. Spectrum are still charging me for the full month even though I had a week without service. I do not believe they can do that, I will be checking. Company sucks big time.

Spectrum has a number of processes which make dealing with them very upsetting. I have had too many problems with their “Processes” to list here. The worst is their return process. A customer cannot talk to anyone in the returns dept. They say Returns will call the customer back within 72 hours. This is totally unsatisfactory because 72 hours for a call back can make the customer miss a return date. If you miss the date, they bill your credit card. Try doing something about it and you will see how hard nosed they can be. I feel sorry for their employees. It is a shame they have to take the brunt of unsatisfied customers because of the company’s inflexible processes. Think twice before signing up with Spectrum!

Paid bill in advance. Disconnected service 9 days later. No refund is allowed per Spectrum. So they get to keep 3/4 of a month charges. That is highway robbery. How is it they get to keep my money? There should be a law against this.

I had a prepaid internet service with Spectrum for several years until August 20th when I didn't catch up with my bill payment. The company practiced what they call a "soft disconnect" on August 20th and I haven't had any internet service on my account since then. On September 10th, I logged onto Spectrum's website to view my account, made a phone call to verify the past due amount of $157.13 for the last billing cycle, and cleared it with a payment using my debit card.

I’m being charged $350 for the iPhone X I returned due to a scratch on the screen. I was not aware of the charge until they suspended my service. I video taped the phone at the time of shipment. Spectrum will not remove the charge even though I have evidence that I shipped the phone with no scratches. After numerous calls to Spectrum, they filed a claim with FedEx. The claim was also denied due to the 21 days time limit required to file a claim with FedEx. I also emailed the video to Spectrum and tried to reasoned with them about this and they said that there’s nothing else they could do. The charge will remain on my account.

We have had Spectrum since February of this year and since then it's been nothing but trouble, bad billing practices, horrible customer service, etc. When they installed the service, they did not bury the cable wires (they were supposed to come back and correct, they never did). We live in a condominium and today the maintenance people ran over the cable wires when they were mowing the lawn! Spectrum can't come until tomorrow! No apology, no service credit, nothing! We should've just stayed with AT&T for this treatment.

Internet goes out constantly and Spectrum is the only provider in my area, step up your game man. I’ve been a customer for over 18 years and just recently have I started having the worst internet problems. Highly disappointed with the services.

I called Spectrum to get the Free ACC channel added to my line up and was told that in order to do so my monthly fee would go up. And I asked why would my fee go up for a free cable channel and I was told no it was not the cable but the internet would go up. OK so why would my internet go up for a free cable channel. This does not my and since other than Spectrum wants more money.

1) Internet not working so I called for appt. 2) They did not have the time frame I requested so I stick with theirs. 3) Appt was from 2pm to 3pm/No show of Tech/no call to let me know from "triple play" company so no phone call to advise of lateness (???? NO phone call ??). Tech was at building on other job. 4) I called Tech sup 3 times with assurance the tech will call (it never happened) and the last one told me the tech was not prepared to work. 5) 1.5hrs later a dispatch reach me to tell me I need to make another appt.

Audio/Video freeze glitches when using only Spectrum programs or commercials. No issues using Internet or Netflix and Signal strength is strong! Have a 3-Node Linksys system to boost signal through plaster/wire walls which works great. Tech confirms that Spectrum know about the software problem but won't fix it. I demand that Spectrum fix the problem or reduce my monthly charges until they do fix it!

Logged in mainly to give them a one star rating. Got a letter over a year ago saying my "promotional" rate was expiring. I called them and said, "What promotional rate? I've had this service for 15 years now." Of course, I got nonsense from their end, so I opted for the ala carte package so they would get less of my money. Lo and behold, just got another letter from them. They say my "promotional" rate is expiring. I didn't know that something that didn't exist in the first place could expire multiple times.

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I was guaranteed a price for phone and Internet bundle and was told that I needed to supply a modem for the Internet and they would give me a new SIM card for my phone and I would save over 50.00 dollars a month. So I cancelled my Internet and switch from my unlimited AT&T to their Spectrum mobile. Now after a month of waiting I called to find out why it is taking so long for them to install my Internet. They transferred me six different times and even told me they were waiting on my neighbor to give them permission to use a corner of his property to run a new line.

It is barely usable if you need it to work most of the time. Have to put my $.02 worth into the mix. I have to have internet service that works during the day for my work at home job where I am on the phone talking to customers over a soft phone connection. Their service cuts out several times during the day for say 60 to 90 seconds which drops the call and is an inconvenience for the customer and me. It is otherwise annoying too when streaming a live TV sporting event and the service cuts out at critical moments of a game. So if you can find a different provider in your area I would highly recommend going a different direction, but if you are like me and only have Spectrum as your option, then you might consider doing what I am going to do - move to where I can get Xfinity.

I just received my monthly bill on 8/30. Invoice/bill was dated 8/26/2019 - due 9/11/19. I called to stop Digi Tier 2 service, but was told Spectrum does not give credit for days not used. If I disconnect on 8/30 I will still have to pay through to 9/24. They use to give credit for days not used.....no longer. They suggested I call back on the exact day the monthly cycle in up, but if I miss I will pay for another month. Something seems dishonest for Spectrum to collect money on services not used. Difficult to explain, but bottom line is how do I cancel a service without having to pay for days I won't have service?

Aug. 22 2019 called in to upgrade to their Gigabit Internet tier: Spoke to a representative who waived the "truck roll" because I had a technician verify I was "good" for their 1 Gig. service 1.5 weeks prior and had a DOCSIS 3.1 customer owned modem. Representative also waived part of the upgrade fee which is $200 bringing the price down to $100. Lastly he was nice enough to give me a $20 bill credit for 12 months.

My mother (the Spectrum account holder) just passed away, and my father has been trying to navigate bills, services, etc. He was told by Spectrum to bring in his Spectrum-owned cable and internet devices and to close the account; Then, he could start a new account in his name with a new service to take advantage of introductory pricing for new customers. He tried to do this, but they instead switched the account to his name from my mom's, and I have since been told by Spectrum that this now prevents him from getting introductory pricing because he is an existing customer!

Please stay away from Spectrum. I currently have spectrum in NC for telephone/land line and internet. The bill a month is over 100 dollars and every week I say to my self, "100 dollars a month for what". I have the faster speed internet, speeds up to 400mpbs. I just did a speed test and I cant get over 50mpbs. This happens at least 3-5 times a month and every time I need to call for them to reboot the system. I feel this company should start paying me for making the call and being on the phone for at least 10 minutes. Please stay away. Not worth the headache.

I subscribed for internet services with Spectrum, for 44.99 a month, trying to save a few dollars. I joined on 4/9/19. About a week later, I received a bill for 99.98 due on 4/26/19. Crazy! By the fourth month of service, I had already paid for over 5 months worth of service. When I finally called to cancel my services with Spectrum, it was four days into the new billing cycle. According to Spectrum, I still owe 44.99 for a whole other month of service, even if I only used it for four days because they don’t pro-rate!

Spectrum has gone up in price and down in quality dramatically since they took over bright house. Their customer service is atrocious. Whoever owns this company should be truly ashamed of the way it is ran. Our internet is $70 for 100mbps and generally only runs at 48mbps which they say is "normal". The past two months our internet hasn't worked for 90% of the time and i called repeatedly and had 3 different people out to try to fix it. I called today for a 2 month credit and they had the audacity to tell me I was lying and it couldn't have been going out that often or they would be able to see it. They claim that I only called a handful of times over the last two weeks and that they are only willing to credit $30 to my account. I told him being in customer service myself, he should be willing to help the customer make things right in any way possible and being such a loyal customer for so many years I should have the courtesy of a two month credit.

After 2 weeks with Spectrum our service is out. It will be 5 days till they can service us! My husband is on home dialysis and we can't transmit info to the Center. Very upset. Can't watch tv. No internet.

Spectrum advertises 100 mbs speed but does not deliver. My speeds were about 92 and was told that was within 20 percent of the and it in tolerance. FALSE advertising and they don't care what you get. Rude people. I will not deal with and not suggest to anyone. They need a class action suit filed on them. Business practices are a sham and the rates continue to increase the longer you are with them.

I have been a customer since moving to North Carolina 7 months ago. I have service at 2 locations roughly 50 miles apart. Neither work as advertised. Both pixelate constantly, and both never hit the 1 gig speeds I pay extra for. As soon as another provider is in the area I am dumping them. Even the tech who installed my home called it garbage.

After spending about 2 hours on hold spanning several day, I find out that a cable card for my DVR was never shipped out to me as promised. If I didn't decide to call for the tracking number, I would never even know that it never went anywhere.

It seems that the Spectrum representative sales persons are not aware of their own rules and regulations. I purchased a cell phone, however after receiving the information on the cell phone via email, I realized this phone was not the phone that I wanted; therefore I called Spectrum to purchase the correct phone. The salesperson told me to reject the original phone and not to sign for it and it would automatically sent back. He stated that the credit may take up to two weeks for the refund, so I asked the him if it would be okay if I used a different credit card, and if so, would the first card that was charged will be credited the original price. He stated that the card that was used for the original purchase would receive the credit, and the new card used for the second purchase would be used just for the second purchase.

So they have a technician go to set up your equipment for an additional fee of over $50-$150, but actually you can pick it up yourself. Then, they will say, well the technician goes to check to make sure you have the wiring correct, so they can make more money off you, but likely previous tenants had internet, you can search this by applying if they cover your area, will show your apartment already had this check done, so dont' be fooled, they will try you. I picked up the equipment and Ta Da, free. The issue is you are told month to month. Then you pay late and woooow, here comes the late fees. You're like Whattttt!!!!???? Late fees, i thought i could cancel anytime?!?! You can cancel, but if you pay late, you get each time, $10-$11 late fees which will prevent you from having internet even if you just pay the original amount. Mines is $44.88 monthly internet only. Plano, Texas 75093 includes WIFI and internet apartment 2 bedroom.

Hello, I recently cancelled my TV service with Spectrum and updated the Internet on 7/30/19. I had to call a couple of times to get this done. I was never told about the new prorated refunds that will not be allowed until yesterday. I received the new bill in the mail showing my future payment which was correct but with a late charge attached to it showing that I still owed the two weeks of TV which I cancelled that ran till 8/14. They stated that the prorate cancel was on the May bill. I checked the May bill and there it was, but on the 5 or 6 page bill that I'm sure no one ever has the time to look at, maybe if it was highlighted it would of caught my eye.

My internet service is constantly having issues. I cannot stream a movie without it constantly buffering. I have contacted them multiple times and they claim there isn't an issue with their internet as nobody else has reported problems. In fact, my neighbors were having the same issue and reported it just prior to me. I decided to remove cable TV from my service since they keep removing channels and increasing prices. The person at the service center where I returned my equipment was extremely rude. When my next billing cycle came around, they again charged for cable. When I called to resolve the issue, again, the customer support person was very rude and dismissive and refused to refund the money I was overcharged. We have no other comparable internet providers in our area - we don't have AT&T or Comcast available, so we are stuck with Spectrum, and they know it, so they can be as rude as they want and there isn't much we can do about it.

I'm paying nearly $100 for strictly internet per month with Spectrum. I I'm 69 years old and do not have cable TV but I do have internet. The lowest rate I can get with Spectrum is $69 a month for 100 megabytes per second. $100 a month is for 300mbps, and since this represents 10% of my monthly income I contact the Spectrum to see if they had a senior rate since I understand Comcast has. In fact Comcast has, Comcast recognizes that seniors are on a budget and cannot devote a lot of money to monthly internet service. That’s why its Internet Essentials plan aims to offer quality service at an affordable price. It includes 15 Mbps and in-home Wi-Fi for $9.95/month plus tax.

I have had Spectrum in Dallas - Fort Worth area, for 5 months or so - have had problems with internet and cable tv multiple times and all techs found different problems. A tech named Kevin came by, swapped out a device and then charged me a service fee for a service that has continuously had problems. Spectrum supervisors refuse to remove charges while their own technical department can not see why I was charged a fee for service when there was a problem on Spectrum's end. Techs are unethical and will do things behind your back, they told me it is their tech's word against the customer's word. Basically steal money from customers, so never know what they are doing while in your home. Please watch them while in your home.

Spectrum is the worst! I would give it below a zero if it was available. Their practices are deceiving, I called customer service to downgrade by cutting cable and phone after they increase it. After being on the phone for over a 15 minute wait, I’m told that I’m still responsible for the full amount of the bill. She said “You can cancel anytime but you still have to pay the full amount”. She transfers me to another customer service to schedule the future cancellation, since I’m paying for it. I’ll keep it until the cycle ends I told her.

In an attempt to collect additional late charges or pay more for their services, Spectrum cable this year has resorted to changing due dates. My statements prior to Feb 2019 were statement 10th, Due 3rd of following month. I always check my due date anyway however I previously paid on the 7 days before due. My most recent due date is the 26th. A full week earlier. If I had them in an automatic payment program, it would have resulted in late charges. This Due date has changed several times this year.

We decided to terminate our cable after having it for decades due to the continual rise of cost. We needed to retain our internet services for work and recreation. The cost for just internet is 66.00 and ever since we canceled cable services we have had very slow speed, worse than usual, despite our being assured it's the highest they carry for residential customers, and it often crashes leaving us in blackout periods. We call and complain, after being transferred to several people and waiting copious amounts of time; they send a tech out who says, 'it's working as it's designed' which is PC for, this is what they pay me to say. I know their system is working on antiquated infrastructures and is overloaded as a result. I'm grateful we now have streaming options and smart TVs to at least give these companies who corner the market some competition.

Spectrum will not prorate your final bill and they certainly will not inform you of that either when you call to cancel their service. I just got charged for a full month for two days of service that I happily would have done without if I realized this. I will never go back to Spectrum. Bad service and shady billing practices. Avoid this company if you can.

I had two office locations. I closed one location and transferred the phones to the second location and returned all of the equipment. I was told the transfer was completed, and phone was working. However.... that was not the case. I received overdue notices on the closed office. The problem was that I didn’t answer the call several days after the transfer confirming the transfer. I was billed three months because of this failure to answer the call. No other calls, no message, no mailing.... nothing. When I called to inquire I was placed on hold for 20 minutes after dealing with a very rude customer rep. Then on the phone for 59 mins only to learn the transfer will be completed once I answer to the call that will be made 2-7 business days and at that point my old system will be officially closed. In the meantime I am still responsible for 3 months of service.

If you decide to cancel your internet anytime during your bill cycle, you will still pay FULL PRICE. I cancelled on July 29th, my billing cycle was supposedly from 22 July till 21 August and I'm still having to pay the entire amount for 1 week of service. In nice, small print on the last bill, they apparently squeezed in their new policy that they will no longer do any prorated amounts. And, when you cancel, they sure don't tell you how much you owe on the phone! They just send you the bill. This is absolute garbage.

I have been trying to activate my phone and transfer information from my old phone to my new one for 4 days. I had 2 numbers on one phone! I'm cancelling my service and going back to Verizon! The inconvenience and time spent trying to fix this problem is not worth it!

There was no other provider in my area in the past year so I had to go with Spectrum. The websites are confusing, and when I'm setting up the internet, the customer service doesn't know what they're doing and messed up the account and installation date. After the initial promotional rate 12 months, the fare goes up to 70+ for 200mb. I'm switching, customer representatives are rude, interrogating why you wanted to quit, and even made fun of my name. Come on. It was a horrible experience even when trying to stop the service. Would never use them again.

I was a customer for over 17 years, Time Warner turned Spectrum. I noticed the price new customers pay for 100mbps vs how much me the loyal customer pays. I then compared prices to competitors. Wide Open West will give me 900 mbps for this price without promotion but with promotion I can get 500 mbps for 60 dollars 50 without modem. I called Spectrum to see what they can do to keep my service. I really only wanted another 100mbps for my price point. I was told they could do nothing but charge me more money if I wanted 200 mbps. They pretty much said CYA and so that's what I did. The order has been placed with WOW and service will be canceled. How can they stay in service with a business model like this.

I signed up. They made promises of course. Rep said if I didn't like TV service, call back and they will put my package back. Called back in a day or two, rep told me I cannot do that. Took a while on the phone, manager had to get involved. Put it back, long story short... Back to high bill, no reason. I had to turn off auto pay through their site because they just take what they want. Worse than Comcast. Not sure why every internet/tv service has such horrible billing practices. It's really simple, give what people want and bill for the agreed price. Very easy. Instead they want to keep taking what they want so they can take advantage, hoping that you will not notice. Should be fined by the FCC.

We experience frequent lapses in WiFi capabilities. This has been an issue for months. I have been planning to discontinue my receiving of services, this evening's outage is the last occurrence for me. I will cancel my subscription to Spectrum tomorrow.

Friday, August 2nd at 2pm, our internet went out. We called Spectrum and spoke to different people. The first one said nobody could come out until Sunday at 7pm. I have to work from home on the weekends. This is unacceptable. I let the second one know this. He says that I can exchange my modem at the local Spectrum store for free. "That should resolve this". It doesn't.

I made five calls to Spectrum during the month of July 2019 about daily cable interruption & intermittent Internet service. They informed that it was pixilation that they were in the process of fixing, that it had something to do with the high summer temperature, that there was water in my cable line, that my (Spectrum) router was obsolete, that I should reboot. I am a customer since 2006. I continue to have the same problems as at 08/04/2019. I am told that the supervisor is aware & is monitoring my account. My last complaint on Saturday July 27 was met with the dismissive response, "Seek another provider." I live you to cast your judgment.

Would probably really love the On Demand feature if it actually worked. Either episodes aren't loaded or not "available". When I call- cust serv blames the network. Well, I pay you - Spectrum! Plus, they do raise their rates constantly!

I have further investigated, and Spectrum's "no prorate" policy is a license to steal from consumers, if it is allowed. Point(s).

I called to cancel my cable. Was not informed I would be charged for the full month. They said you're good. You advertise no contracts. Which is false effective June 22nd. I returned my stuff and respect refund or I get to charge for my time due to false information, I repeatedly put on hold promised calls back. It did not occur.

We all know that Spectrum internet has some shady ** business practices... But did you know that if/when you cancel service, and the day you cancel is just a couple days into your billing period, you get to pay for a whole other month of service... that you don't even have the option to use because service was shut off???! "Because they are a monthly subscription service and they don't prorate." **

I was misled. I recorded the phone call of the salesperson & was told that I had 14 days from the date I activate the phone after receiving it to try the service and if dissatisfied I could return the phone for a FULL REFUND. When I called to activate the phone I was then told that the 14 day trial started when they SENT the phone and NOT when I activate. The Customer rep told me this at the very beginning of the activation call because "Most people are confused of the trial period". So since I was clearly misled, I chose to send the phone back for the refund.

What a bunch of rip off artist!!! I just moved my 83 year old mother to an assisted living facility and because we were 2 days into the new billing cycle jerks refused to pro-rate the bill leaving my mother with a $192.84 bill for bundled services.. I can't share this story fast enough on every site I find!!!!

To start, I would give Spectrum no stars. On June 7, 2019 I paid a bill that covered my service from May 21, 2019 to June 20, 2019. My next billing statement saw an increase $40.00. That bill would have covered the remainder of June to July 21, 2019. On July 3, 2019 I canceled Spectrum and returned the equipment the same day.

Spectrum internet is canine feces. At this writing, I have 12 mbps dl speed and 0 upload speed at 11pm. I cannot even sustain a chat tab. They've oversold bandwidth and performance is poorest in the evening when it's most needed. So when everybody's home watching **, it's everything I can do to send an email. I still have to pay 100% of my bill even though I'm getting maybe 65% performance. Hate.

Unresolved weekly outages for more than a year, rate increases without warning, and rude customer service when trying to resolve the issue. Look elsewhere if you want respectable service. I have been with Spectrum since Bright House and since Charter has been involved this is a company to avoid.

I am struggling for a week to get the internet problem fixed. Spectrum has changed my account without my notice, due to this I have impacted for more than a week. Customer Service & Technician behaved worstly to fix the issue. Still my issue is not fixed yet... I am writing the review to help others. Please think before you are opting for Spectrum.

Highly unreliable internet service, same problem for 4 months and they are not concerned. Forced to pay for services not received, modem resets itself 2-5 times a day. Online students. Their priority, money!

Never got a serviceable picture on my TV, from the first day. Spectrum promised to fix it and not bill me for the days it didn't work.. After numerous repairmen came out and worked on it, an engineer came out and said it was unserviceable, they would have to put in a spectrum drop closer to my house so I could get a serviceable signal. He said I wouldn't be billed till they got the new drop in and that could take a couple months.. They kept billing me and now are threatening me with cutting off the internet and phone service if I don't pay the past due TV Bill.

Spectrum took over Road Runner from Time Warner who was my ISP from very early on. Because I was early, I have a choice email address, otherwise I would have left Road Runner long ago in spite of all the hassle that entails. The email was never, but it constantly degraded after the takeover. It is now so bad I literally & sincerely sometimes wonder if they might want to discontinue it and deliberately want to slowly drive customers away, so they can do so with minimized cost and fanfare. So my wonderful email address at Road Runner will be relegated to a sort of backup roll and I am moving to replace it as my primary email address, hassle and all.

In March of 2019 my internet bill jumped from $50.00 a month to $75.00. Since all I have is internet, they are constantly spamming my mail box with special offers to add telephone and television. One line in the letter: Other companies make big promises and lure you in with introductory prices. An introductory price is exact the reason give for the 50% increase in internet service rates in March.

I am dealing with an issue (described below) for nearly 2 months without a callback or response. The first line people at the call centers generally are courteous but have no competent back up help. In my case each one of them (I have conversed with 6 or more of them) confirmed they could see the issue on my account screen and agreed with its legitimacy. I had purchased a new iPhone x in May 2019 and returned it within 2 weeks by FedEx. I received an email acknowledgement from Spectrum on May 30. However they did not reverse the initial payments and have been continuing to bill me each month for installment payment for a phone that I do not have.

I have been a customer since 2009 after coming back from deployment. I had no issues up until a year ago when my account has a 6 month restriction placed on it. After the restriction it has been pure hell ever since. I can make a payment one month and it gets processed just fine and the following month it gets kicked back and the payment not accepted. Therefore having to wait 3-4 days for the funds to show back up in my account. I have tried to make payments every way possible and this still happens. No one can tell me what is wrong with my account and why this keeps happening because they can't see anything on their side. This has been ongoing for months now. I have gotten confirmation numbers after making these payments and pictures showing my bank account of me making the payment but they always tell me "we can't see any payments from you on our side" and to make another payment.

I have been a Time Warner/Spectrum customer for 20+ years. I had routinely had to call yearly to get my rates back down to a reasonable level. Since the change to Spectrum, I have been informed that they WILL NOT lower my bill and WILL NOT offer any discounts at all. They raised my bill from $177/mo to $220/mo for cable/phone/internet. The current promotional offer for the package I have is $120/mo. So BEWARE - after you have been loyal to them without any promotions for several years - they will rip you off and tell you they don't care about your service.

So... I decided to visit a concert at the casinos in Stateline NV. During this event, someone picked my pocket and got my phone. :( I had some serious help from both Katie from the Greenville SC call center and the Cassie in the NY call center! They both took a horrible situation and made it much better by showing understanding about my phone being stolen not lost. Not only did they blacklist the phone so nobody can use it, they also helped me by not forcing me to pay for the stolen phone balance! No other provider would do that...not one!! They have me as a customer for life. Thanks Spectrum, Katie, and Cassie for superior customer service!

We have Spectrum for about 2 years. Internet was slow and failing quite often, the phone also would stop working for no reason, so service was suboptimal. We are busy people and we decided to stick with it to avoid going to the hassle of finding another company. They suddenly increased our price significantly to over 220 per month without even movie channels. We tried to negotiate to no avail and decided to cancel. They are making us to pay for the entire month, even though we used only one week. We do not have a contract. I see other customers have similar issues. I Will file a complain with the Federal Trade Commission. For a company that does not provided stellar services to start with, they should not use these tactics to rip out customers.

I turned off my service with Spectrum 4 days before they billed me. Noting, I was turning it off before the billing cycle. They immediately turned off all service, I returned the hardware, got confirmation of the hardware return, and then 3 days later got a bill for the next month, at the full price of my previous service. When calling customer service they claim "oh the bill was generated before you cancelled and we charge for the full month". Even though the bill didn't come in for 3 days, by email. The billing person literally claims that it takes 4 days for an email to arrive. Because "sometimes emails go slower". This is a scam and pure theft to be punitive to a canceling customer. When asked how I can dispute this, I was told there is no method to dispute it and if I don't pay, I will be sent to collections.

Spectrum just did us dirty. We have four boxes two of them went bad. When they came out and replaced them they upgraded all of the boxes from Time Warner Cable to Spectrum and downgraded our package but never informed us. 6 hours talking to tech support and they never informed us that they took our channels away nor did they give us the option to keep our prior service. Now in order for me to get Nick Junior for my son they want an extra $40 a month. That isn't right. It was not our fault that the Time Warner cable boxes went bad and you had no right to downgrade our package without informing us. If you have the option to have service from anyone other than Spectrum I would recommend it.

I bought my phone from Spectrum Mobile with the understanding that it had a warranty. No one told me that Spectrum would only warranty it for 2 weeks. What I was told is that I had 14 days to have the phone in my hands and if I didn't like it or I wanted to exchange it I could do it within the 14 days. NEVER was I told that they would only warranty the phone for 14 days. I had asked before I bought the phone (which I paid for in full) that they would only warranty it for 14 days, even though from the beginning I was calling them because of problems with blue tooth, safe lock, NO VOICEMAIL NOTICE, and other things. Not once did I get told that I had only 14 days to exchange the phone or return it.

Buyer beware. I ordered TV, phone & internet. When I called to cancel service due to a move, they advised that I had to pay for ALL of the days in my billing cycle, even though I had only had service for 7 days of the cycle...NO PRO-RATE of cancellation. This is OUTRAGEOUS to have to pay for services not rendered. However, if it isn't paid, then it will be turned over to collections. I will pay it, but again, BUYER BEWARE!!!

If I could have given zero stars for Spectrum Mobile Service, I would have done so. First of all, I received several emails from Spectrum about their new mobile service. I called to inquire about it on June 29th. I was told that Spectrum's mobile service was as good as Verizon, my current carrier. Oh, my gosh. Approximately 19 days later, it has become a "never-ending nightmare." First of all, the sales person told me that the phone I was currently using was smaller than the one that I would receive (which was a lie). She also reiterated on several occasions that Spectrum was using the exact same cell towers as Verizon and so the service would be very comparable, if not better. I agreed to the service. On July 3 I received a package late that evening from Spectrum. I opened the box and discovered that the phone was tiny, not anywhere near the size of my current phone.

We were with AT&T U-Verse for several years and LOVED it. Great service, good price- no internet interruptions either. We moved a few miles up the road and could not get AT&T there, so we had to switch to Time Warner. They were OKAY- average service, higher prices. Spectrum bought out TWC a couple years ago, so we were "grandfathered" into Spectrum. We were supposed to be grandfathered in and see no rate hikes or contract changes. HAH! What a joke. Service is interrupted CONSTANTLY when streaming (and we don't have many devices linking to their Wi-Fi). Our bill has increased from $110/month for standard cable & HBO to (after another recent & unforeseen price hike) $173/month. Are you KIDDING me? $173/month for crap internet/cable and ONE premium station???

Tried to cancel my service due to a move to find out because I couldn’t validate my identity using a security code they have on the bill I was not able to cancel until I received a new bill. Once I received the bill I called again and was told I had to pay the entire month, they no longer prorate for partial months! Nothing like ripping off the consumer time and time again! It’s certainly not about the money. It’s all principle, this company has no integrity! I’d opt for other providers if possible.

I have been with Time Warner for over 15 years and had been on their Triple Play package ever since. When Spectrum bought them out I never changed anything until April 2019. I was paying $281 a month but Spectrum changed my service to theirs and I went from 35mbps to 115mbps and my bill was lowered to $181 a month! I thought great!! For two months I was paying $181, July's bill comes in and now I am being charged $251. I go to the local Spectrum office and they cannot justify the bill rising in such a short time, they recommend I call billing to sort it out. I call billing and they were as dumb as a box of rocks. They could not tell me why it went up in less than 90 days and said I still had to pay my bill regardless. They are a predatory company and they need to be put in their place.

I terminated my service 3 days into the monthly billing cycle. Guess what? They require you to pay for the entire month. They no longer prorate bills. A company that advertises their ability to buy out a contact up to five hundred dollars will require a customer to pay a month's charge for three days of service. I'd like to know the reasoning behind that decision.

For almost 7 days, Spectrum 'LOST' our business phone line by blaming it was Ported to Frontier, unauthorized. No one authorized a port of our business line. AND why did it take almost 7 days to get it back working. We have lost thousands of dollars in response to not having a phone line. AND Spectrum will not release any communication records they have for that week of correspondence from my office and their 'communications' with Frontier!!! Why won't they release the records? Somewhere something went wrong and someone is lying about it. I will not be using their business services any longer. Besides, the phone lines go 'OUT' at least for 2-4 days per month and Spectrum says, "OH, they just have to be reset". What exactly does that mean? I want a business phone line to work! I don't have the time to call and wait for my line to be reset... It should just work.

Terrible company. Was offered a new deal after disconnecting with them once before. Get 3 weeks in and they say they cannot allow me to continue using the service because I’m not eligible for it. Even though it’s already set up and working! Unbelievable. Going to disconnect it again after I go to NEW internet provider tomorrow. Pretty excited to say ** Spectrum after 5 long irritating years!

Open an account with Spectrum on the 17 of July. Saturday 18th, they installed the system. They recommended to buy a Roku to get Cable TV and the internet signal (I did). Cable was not watchable. I called them Sunday 19th, canceled cable but kept internet. They say I will pay $49.99, then sent me a text saying it was $70.00. Called them back, asked for a breakdown of the payment. They said, that what I had to pay, period (very rude agent). I cancelled the service same Sunday and Monday returned the modem and rest. They charging me $408.69!!!!

The number of channels have been reduced and the price increased since Spectrum took over. I don't want to pay sports fee, but have no choice. The new e-mail platform has problems, but I can't reach customer support. There are no competitors that combine cable, internet and home phone, but trying to combine services from multiple competitors always adds up to a higher cost. So they are a monopoly for combined services. Where are the government's protections for monopolies? Or, why are potential competitors filling the gap? If DirecTV or Verizon were to offer complete bundles, there would be competition. They should be pursuing the monopoly angle.

I am signed up for automatic bill payments. When the payment is due they take the money out, hold it for a few days, and then return it. They they will then withdraw money a second time and charge me for the return payment. I can not stress this enough; I have plenty in the account to cover the bill payment. Spectrum is only doing this to charge me double. Then they require I pay in person and the closest Spectrum office is over an hour away. I call customer service, first the reps do not speak English very well so communication is impossible. But, they don't budge, even the fault is entirely on their end. They say it is my bank, but they are returning the payments, not my bank.

Two relatives and I signed up for a 16G usage plan. The next day we learned it was the $14/G plan. The salesperson apparently thought the memory of 16G was the usage we got. Returned all 3 phones after two days. Charged $321 to return phones. Phones and cell service were good, just much more expensive than the salesperson said.

Good morning, Please note I wanted to bring to your attention a supervisor who I spoke with on (7/13/19 7:51 am) in billing. She did not provide her full name but I'm sure you will be able to track her down through the conversation logs. The treatment I received was absolutely the worst I've ever experienced. Not only did she argue with me for the entire time she refused my request so I could speak to the next level. In fact, she started reading from a script rather than resolve my issue. Giving a new customer the runaround is old school method, wouldn't it have been easier just to issue $2.20 per day? Instead, she decides it better to mistreat the customer, this person needs more than just a warning don't you agree? On July 12, I called (CS Angela) requesting a refund for credit for being down 4 days. I was put on hold for almost 40 minutes waiting for a manager, finally, she told me supervisor will call me back. Never receive a call.

Spectrum continues to raise prices while their service continues to decline. Internet speed is slow and rarely do the on demand channels work. Often when trying to watch any regular cable channel it will freeze. This is when you are lucky and happen to catch a movie that hasn’t been repeated 50 times already that week. Very frustrating!

Falsely advertised online that they offer high speed internet in my future home. It let me go as far as scheduling an installation date and submitting my order. It wasn't until I called them to confirm my order that I was told that their service is not available there. I would have never put in an offer on the home had I known that high speed internet was not available there. I wish there was a way to hold them accountable.

My wife and I were looking for a house in a more rural part of Warren County, KY, but we needed somewhere with reliable Internet service. I work in IT and often work from home, so having quality Internet access is an absolute must. We found a place near the Allen County line that we were interested in. Before moving on it, I chatted in with Spectrum to see if they offered service at that location. They said yes. I also called and spoke with a customer service rep. They said yes as well. I even went on their website to build a package; it let me put in the address for the location and go as far as to build my package.

I was sold Apple TVs by teen sales child. Lied to me indicating that Apple TVs work just like the dish systems with joey and hoppers. If you have used this superior product not close to Spectrum/Apple scam you follow me so far. This was back in January when they first launched their scam. They give you 30 days to return which I tried to do but both Spectrum and Apple just passed the buck and said both parties were not responsible. I sent all three Apple TVs back in the original box to Robert the sales and repair guy that was trying to and still is at 47 speed fix slow internet all the time.

Goes out all the time. Relatively slow. Costs too much. Somehow it will go out every couple of weeks at midnight and I'll have to spend way too long on the phone until I convince them it's them not me and they reset from their end. It's getting ** old.

Call the salesman just for internet and was very rude. They didn't save me money in comparison to what I already had - not a way to do business - too desperate, that means at any means they will cheat you!!!!

Updated on 08/10/2019: I called them to remove the cable service and keep the internet. They quoted me $49.95 plus tax. My bill came up $70.99. I questioned them more than once, and I keep getting different answers. Last answer was that the bill will be adjusted to $49.95 in 2-3 business days. Nothing yet, and it has been more 3 days already. They ripped me off!!! Stay away from them!!! I’ll be switching to a different company next week.

Today I got a new service from this company Spectrum. I called at 10 AM to get new service. They were here by two to provide me with service. When the technician left the TV was working. All of a sudden it’s not working no more. I have been trying since 5 PM to get somebody to fix it and now they’re telling me they cannot fix it until Wednesday. This is horrible They gave me a new service right away to get a customer but they do not provide customer service and I am stuck waiting. I am a disabled person that needs this service. If I can take these boxes out and get new ones I would but I don’t know what to do. This is the worst company ever had to deal with. I need help. They do not treat people right.

So we decided to get WIFI and stop subscribing to way overpriced cable. Roku TV setup was easy. No issues whatsoever. Then I went to create account so I can access ID GO. It's laughable how many attempts I've made. I am now up to well over 20 times. I know that because they text you a code each time. This is totally unacceptable. Sick of them saying "our spectrum app is down." Well FIX THE DAMN THING!!!! It's been a week now!!! Unbelievable.

I have names including Bobby, Jeff, Jeffrey, a supervisor who blew off a phone call scheduled for 9pm on Monday, 7/1, for which I made a point of being home, and another one for 4pm on 7/2. Additionally, there was Brandon and and Dan and Jaime and John in Billing.

My internet wasn't working, so I called. They simply said they'd send somebody out - no mention of a charge. A week later my internet gets cut out of nowhere, and I check my account to see that I have a service charge. When I call to get it removed because no one warned me, they don't respond to that point. They just keep repeating that it's a "valid charge" and won't remove it. Switching ASAP.

Prices kept going up every year. So I decided to close the account on moving to new apartment. Called to close the account and returned the equipment back. But they kept billing my credit account for 5 months. Cancelled autopay and called them 5 times. Spent on an average 1-2 hr explaining the whole thing again and again to a new person at customer service (they should change the title). After 6 weeks received 1/5th of actual amount. The lady on phone said that since Spectrum owed 300 dollars it is an amount the supervisor cannot authorize it (I mean it is a huge amount). Higher management needs to authorize it. It will take another 7 days to approve it and 21 days to receive the check.

I had cable/internet/phone bundle for a long time. I used to call Spectrum every so often to ask them to lower my bill. They were never flexible. I felt so bad because I have been a loyal customer for over 20 years and they do not want to give me a break. Then one day I noticed the last time I watched cable was like a year ago. I cancelled the cable portion of my service. That saved me a $1000 a year and I hope it taught them a lesson. Spectrum sent me a million letters now to rejoin. I wonder how much all this letters are costing them. Wasn't it cheaper for Spectrum to be flexible with me in the first place. I am never going back to their cable service again. **.

I am a customer of Spectrum even from when it was TWC before. Never had issues with TWC until Spectrum took over. I been having horrible internet service since they took over. Not only that but my service has been on and off for the past 3 months. They sent out a tech who resolved nothing. I also called to lower my bill and or change my services because I don't use my house phone anymore and they tell me if I cancel the phone I will lose all my discounts and pay more than $180 which is what I am currently paying.

They said they would buy me out of my existing contract. 8 months later I am still fighting with them to reimburse me for cancelling my other provider. I hate liars. I submitted the request for reimbursement and they denied it. I spoke to my rep Miguel ** and he claims he is trying to get it back for me as he knows he offered it to me. Still no luck, apparently they care enough to help you after you become a customer. By the way my buy out cost me $300.

We have had Spectrum for almost a year now and have no complaints. We had DirecTV and HughesNet (internet). Spectrum reimbursed us for the early termination fees. The quality of the cable and internet has been great. I had no trouble getting a tech on the phone when I inadvertently damaged the internet cable last year and the buried orange cable two weeks ago. Spectrum spliced the cables on both occasions and didn't charge me a thing! I noticed that Spectrum's ratings and reviews on the internet are not great, but I would attribute that to the fact that irritated customers are more likely to leave a review that satisfied customers. Customers complain about the cost of Spectrum service, but I found that the cost is on par with DirecTV and internet service providers.

Spectrum lures customers into purchasing a higher-priced Internet Access product by first providing them with very slow speeds on their basic product. Once I decided to give Spectrum Ultra (advertised 400 Mbps) a try, I was immediately charged $49.99 for use of their "infrastructure" and that day was told my speed would slowly increase to 400 Mbps. It never went past 130 Mbps during the first 2 weeks. Then, it dropped to about 20 Mbps, 9, 15, 40 Mbps, etc, intermittently. I called Spectrum and was shocked to hear their complete disregard and lack of care or interest in what was happening to me. They blamed my Netgear Nighthawk modem and claimed they saw normal speeds on their end. They tried to get me to use a Spectrum speedtest (speedtest.spectrum.com), which they claimed was more accurate than Google's speed test.

I noticed a charge on my bill $29.99 for Spectrum Choice. Which is a streaming tv service I never used. They say I approved it, & was told I should look at my bill. No kidding, if I could cancel them completely I would. But there isn't another good option where I am.

I've just moved back to the US and set up my internet and cable with them. It's been nothing but headaches day in, day out. I have spent so much of my time on the phone with them being told one thing after another to then get transferred to another agent to then have to go through my whole story again. Repeat x4. I was told my the technician coming to check on the internet was free because I'm having issues to now not only being charged for it, but being told they would never have offered a technician for free! The internet still keeps dropping even after this technician came by the way.

I am on a very limited income, and I receive Internet services from Spectrum. I went onto their app to make a payment, and the app just froze. It would not allow me to progress, to indicate the amount of the payment, nor even the payment method. Concerned about the past due status of my payment, I then called in and made the payment through their automated phone system. I specifically paid only the past due amount.

Been in my new apartment for 3 weeks. Tech guy is coming again today, this makes tech #5 in 3 weeks. Problem? Loss of signal. So far, I have 25+ calls, 5 technicians, 3 routers, 2 modems, new wiring, added filters, new splitters, retire again. This is the absolute worst experience I’ve ever had. Newer complex, only 4 yrs old. We are either the first or second tenants. My experience can be likened to dealing with a bunch of monkeys. Each tech has a different answer. One technician tried to tell me it was my TV screwing up the internet but refused to test a second TV! Guess he thought he was dealing with an idiot! And today, tech #5 shows up as the WiFi is out again. Sick of resorting to my hotspot off my cell!

I had Spectrum for years until that 155.00 bill came, so I went to Roku and then added Spectrum TV later on a mail flyer they sent me. That included 20, my pick channels, they changed to 10 after I got it. Then lost 20 channels try to sell you to this cable game of selling you the next up priced bundle. After 3 calls and them refusing to admit they goofed up, I dumped it again. Really sad this day and age to get crappy service and no one going by a contract you got for service you like.

They told my mother she was getting a free iPhone for signing up for cable services. Because she's older and didn't understand how to change her old phone from her new phone herself the only place that would do it for her was almost an hour away. It took her about five months to finally get the phone changed over. It was free so she took her time. She didn't ask for the phone and she didn't even need a new phone. Come to find out they cleverly were taking auto-pay out of her checking account and charging her $15 a month for a phone she didn't even ask for! I was a witness to that phone conversation. When she finally figured it out she spent six and a half hours being switch from person to person and I never did refund her money and totally took advantage of an elderly person. It's disgusting. Shame on you Spectrum!

Horrible customer service once you are not a customer anymore. Just canceled my service and was asked to return my equipment to UPS store. The UPS store representative told me to hold on to the receipt as it will take them a long time to ship the equipment to Spectrum. It will sit at their location for a while. When I called Spectrum after, they said if UPS does not ship the item back to them in 30 days, my account will be sent to collections. This is not acceptable. I should not be responsible for the arrangement they have with UPS. Also, the agent was super rude and obnoxious as now I am not a customer anymore. His suggestion was that I go deal with UPS and ask them to ship item faster. Agent's name is Norman and his ID is **.

We had used Brighthouse for years! Always paid my bill a head! When we moved I had a credit over $200.00 on my account. Now Spectrum said they did not receive our old equipment! We have had to put our new service under my husband’s name and 1 1/2 years later, I still have not received my refund and our Spectrum service we pay almost $300.00 a month for sucks! I have a video to show how bad our cable service is but it would not allow me to post it! We have to reboot our service several times a week and when "trying" to watch t.v. the service goes off and on, a lot of static and interruptions!

Have you noticed? Frequently companies send out a review request when they expect good or satisfactory comment but in the case where it is unsatisfactory service they don't solicit your opinion. I've lived in Lakeland FL for 24 months. The first 22 months everything was fine. But the last 2 months the internet goes up and down like a yoyo. In fact it would go down with predictability. After booting my computer and EXACTLY to the minute it would go down, i.e. 8:15, 9:15, 10:15 etc and all day long but for a few seconds and then back up. They first tried to tell me I had connectivity issues with their WiFi modem.. I downloaded software to show & log my connection and I always had a strong connection, however it would then show 'no internet connection'. Apparently the problem is up-stream from me and no one knows how to fix it - certainly not the on site technician.

Hello. Have had Spectrum services for a while and have even worked at one of their call centers for a few months (learned immense amounts about their shady business practice). Not going to go into detail but they're hustling their customers and front-facing employees. No other comments needed.

Spectrum offered me a promotional rate that shot up an extra $25/mo after one year. I called to switch to their exclusive neighborhood offer letter that had my name and address on it and one customer service rep told me I couldn't switch because I wasn't a new customer. What kind of business is allowed to legally operate that prioritizes new customers over existing customers? Another Sales rep told me the advertised price was INCORRECT. Can you believe that? They are mailing out false advertising and false pricing adverts to get you to call them to upsell to even MORE expensive bundle. This ISP monopoly is out of control and needs to be regulated.

Spectrum is available in our town but our home is less than 1 mile from the nearest line but they refuse to service it. We used to have Spectrum a while ago but after a bad storm they never fixed it. Every one of our neighbors from my house up to the end of the neighborhood would want it and it is less than half a mile. If they actually put service to our road I would give it five stars. The service technicians are polite and the speed is excellent.

Spectrum mobile is absolutely the worst service and customer service I've ever experience. From the experience at the local Spectrum store located off Kirkman Rd to the support you receive on their 800 #. First Ingrid at the local store is the most miserable and least customer friendly person you will ever find. Not to mention she is just Can't Understand Normal Thinking!! They make it perfectly clear that there is no customer service at the stores and they are only there to SELL!! Incredible!!

Spectrum/Bright House are raising fees with little notice ahead of time. My bill just went from 49.99$ to 70.99$ out of nowhere. This is just internet. I’ve been a customer for over a year. They should focus on keeping their current clients..

I have searched for the small print that claims freezing is normal, DVR controls only work on a few sections, loss of signal goes in and out with digital artifacts and cold booting may be required each day to get the system back. What page is that on? Customer Service is responsive when I call but, I am on my fourth DVR and why would I need another? Is there a problem being worked on that we can't be told about? Can somebody give me a clue?

I had an Installation date set for today June 12. The tech came and apparently overlooked my service line in the wall. He left after only being there 5 minutes. He said he couldn’t install and to notify my apartments to run a new line. But the line I have is just fine because the person that resides there before me had Spectrum so the line is good. Now I’m pissed that I have to wait until the 16th for them to come out again. This is totally UNACCEPTABLE because I work and run a business from home and not having service will cause a big delay in business not to mention trying to schedule time again for someone to be home. I called customer service and they said it was nothing they could about getting me a sooner date. I don’t feel that it’s right that I have to suffer because the tech didn’t thoroughly do his job. This is my first time having Spectrum. I’m already getting bad service without even receiving the product.

Terrible service, our internet and cable go out sometimes up to three times a month and four hours on end. Before Spectrum took over we went through four different hurricanes never losing our internet. Now it can be a bright sunny day and the service will go out. I don’t know why I have put up with this for the past year, it is time for us to switch companies. We are done with Spectrum! I do not recommend them at all!

Spectrum just has to be one of the worst companies in Existence. Sometime ago I was told they are going to give me an upgraded internet speed. Much faster than my existing speed. So they send me letters and emails with much fanfare of how great the changes are going to be. Naturally, I was pleased. Who doesn't want a free upgrade right? And at no extra charge. However, Ever since they made this change it has been a nightmare. Constant dropping of the internet, repeated attempts to reconnect, shutting the system down and rebooting it over and over again constantly giving them a call and they say, “We will send the bullet through the wire from now our office.” yet nothing seems to work.

I started with $19.99 + small fees in June 2016 when this bad apple came in our town. Now I paid $49.99 + small fees till last month and for June without a word Spectrum raised my price with very bad service to $57.00 + fees = $61.26. I tested the speed because I hardly get the internet - and the result is: 4.0 Mbps for upload and 34.8 for download. Is it not a same for such kind of big money?? Unfortunately I'm a 80 yrs. old, mobility restricted, single woman who need the internet from my $125 monthly Soc. Security income. My question is: if you have over 1000 complaints why you don't help?? Is it not your job to help the consumers who are EXPLOITED by a company like Spectrum. Thank you. Thank you. D. ** 34607.

Spectrum predictably disconnects my TV subscriptions at 12:20 on Saturday nights. It is a very expensive service here on Oahu and so annoying that Spectrum is not reliable. Were there any other internet service providers on my side of this island, I would certainly leave Spectrum.

1) When moved in to new house and contracted Spectrum for "bundled services" and alarm system, surprised to find out (too late) they don't do outside cameras. Then this month found out that the "promo" has expired and costs me $10 per month for the package, which lists "LIGHTNING INTERNET". They thank me for my loyalty, loyalty doesn't pay, so STOP! Come to find out again the hard way, the lightning internet is 60 mb download and 5 upload 3 years ago. And when finally decided/afforded outside cameras through ADT, they said they couldn't install cameras because not enough speed, so had to "upgrade" with Spectrum and pay more again. Bill keeps on going up and up!

They charge more than any other company I’ve had before for the same speed. I’ve never had to have a technician come out to my home, I’ve always just been able to get a router over the mail, plug the damn thing into the wall and have services work. They are charging me $50 for an installation fee which is absurd!!! They were also not able to explain why a technician must come out, or why the installation fees are so high. I have no options in my area, but if you do please go somewhere else. You will be glad you did.

I switched to Spectrum when they took over Time Warner last year ( maybe before that). At first the transition was a bit rocky with the customer service reps. The info they were giving me wasn't always the same as the "specials" I'd receive in the mail. It was frustrating to constantly receive flyers which tried to upgrade my service by bundling with tv, which I still won't do because our tv is not hooked up to a cable service, nor do we want it to be. Why pay an extra 50$/month for cable when you can get so many stations for free? Anyway my internet bill for Spectrum runs $70/month, which seems high to me, but the speed was worth it, no complaints about that.

Have been a customer with Spectrum since 2014. It was Time Warner back then. When Spectrum took over 2 years ago, my bill remained the same, but slowly started to rise a couple of bucks every 6 months or so. I went from paying 149.00 to 169.00. I have triple play with basic tv. Yesterday I got a letter stating my television portion of the bill was going up to 103.98 from 64.99 a $38.01 increase. I called them and was told I was actually receiving a promotional price for two years since Spectrum took over. Ridiculous! My bill had not gone down when Spectrum took over. $38.00 is too much. When I tried to downgrade my television to rock bottom cable, they said the other so called discounts on the internet and phone would not be available. I needless to say, decided to drop Spectrum tv and go with Dish. I am working on finding another internet provider and telephone provider.

So I was just calling to see if they could give me an estimate about how much a month just WiFi could be and the man couldn’t tell me but then I called again with more specific details and this time it was a lady named Ashley. She was very rude when I tried asking her questions like what’s the lowest they offer and what’s would be a good fit for someone that has 3 Xbox’s or ps4s. She interrupted me and told me the fees and said she just talked to the guy that I talked to about 5 min ago. She then said she didn’t offer services in that area and I know they do because the landlord even told me that some residents have Charter or Spectrum. Just because of that you guys lost my service. I will be gladly going over to Centurylink where they actually have real answers and listen to what I have to say.

I wish I could give this company 0 stars! They are crooks! My husband and I purchased iPhones from the spectrum store in Appleton Wi on 3/30/19. Since our purchase we have had an ongoing issue with our phones. We have contacted Apple and Spectrum to fix the issue. Both were unable to help. While talking to Spectrum on the 1-800 number they suggested we replace his phone. I said that our boxes were damaged in a flood- in which they replied it was not a problem and they would send out a new phone.

I have been working with them for two and one half months to correct my mother's account charges. They sent Apple tv devices to her she has not idea how to use. The installer told her to return them to the local Charter Spectrum office & would come the next day to install regular cable boxes and regular tv remote control units, which she did and he returned as promised. Since then they have continued to bill her $180 ea for three devices she returned. They delivered them to her again so she called them again. They told her to take them to UPS or Fedex for return. She took them to UPS to return them. She has receipts. They are still billing her for the boxes and threatening to disconnect her service. We have spent hours on the phone with customer service (abuse) and they simply pay lip service saying it will be corrected on her next bill. It is never corrected and we start over again.

I had to cancel my service cause I was moving out of the area. I had just paid my bill. I then canceled 6 days later. When I called I was told my refund would be 102.00 as long as I returned the equipment in 5 days. I turned it in within 2 days. I get a email a month later saying my refund was 4.21. I called and they tell me that I was a month behind that why. I never missed a payment. I always paid and was told I was a month ahead when I called to say I needed my pay date on the 1st when I get my disability but for some reason they found a way to rip me off 102 dollars by saying I was a month behind. I can not believe people can get away with doing this. The lady was rude and I will never use them again or tell anyone about them.

I have been a customer of Spectrum/Brighthouse for about 20 years. I wanted to change my package to a lower cost package and reduce some cost. Unfortunately, they tell me that I am not qualified for a promotional package. Therefore, my changes to my existing package will only save me about 10 dollars per month. Why in world would you not offer your loyal customers the option of saving money and only care about new subscribers. So now we are at the point of either going to another provider so we can save some money elsewhere. The promotion package that I was looking for was going to be about 100 dollars per month. This package included phone, internet and TV. For the exact same service after being a customer for many years I am currently paying 215 dollars per month. Thank you so much Spectrum for looking out for my best interest. I hope your new subscribers are as loyal as I am.

We had spectrum services for 17 yrs. Wanted to make a complaint on how you provide new customers lower prices. I called about canceling my phone and cable - they said my internet rate would be $70 a month. I looked at your website and you have it for $44 for new clients. Same with your bundle package - if you're new it’s $99 a month. I pay $165 a month. You would rather lose a customer that has been loyal.

I moved into my new home July 2017 and decided to go with Spectrum due to them being the only internet provider in my area at the time. Needless to say, I should’ve known better having dealt with this terrible service provider in the past. My first week with them must have probably been the only good week for my internet. My connection drops numerous amounts of time throughout the day (mind you, I work for home so it delays me tremendously) and every time I call I’m given the same unhelpful answers every time and on occasion I get a very rude representative who just hurries me along in my questions or hangs up on me (which I’ve had happen more than once).

All the customer service employees I have either chatted with or corresponded with via Twitter have not been helpful at all. I'm trying to make a very minor change (one channel) from my package and they say policy states no changes can be made. I asked where is that stated, and they said a rep should have told me that. I purchased online. No where did it say this. I asked the chat employee to send me a link or copy of the policy and after 8 minutes she couldn't find it and said they dont have access to customer facing policies. (Makes no sense.) She said a manager would call me in 2 hours to clarify. 48 hours later and no call.

Not a reliable company. I called in February / 19 to cancel the account and they offered me the same package, at a much better price, almost equal to that offered by AT&T. I believed and I agreed. After more than 2 months, they continued to charge me the same amount as before. I called again and they apologized, promising to promptly resolve. Very attentive attendant. Nothing happened. I called again and they told me that I had not called in February but only in May and they could not resolve it since February. That is, I was a liar and the attendant insisted on this, saying that I had not called in February, even after I had informed the call time and the attendant's name. Really, unfortunate. When it was Bright House it was better. Spectrum needs to improve its service. Urgent!

I have been with this company for many years. I attempted to call and see if I could someone get my bill lower, even reduce services, was told there was nothing available. A month later, I call to reduce services - took almost 2 hours to disconnect the phone and cable, leaving internet in place. I was then, in the last ten seconds of the call, offered a new bundle, almost half of what my original bill was monthly. So obvious that I had been lied to every single previous call I made. Once I locate another internet provider, I am completely leaving this company. Shameful treatment of loyal customers.

After 1 year they change your promotional price. I'm about to disconnect phone and cable. This month without notice they changed my billing date half a month sooner. Ummm no, I don't think so. You'll get your money at the same time, and if you try and charge me a late payment, I'll drop you like a bad habit and you won't get crap.

Spectrum/Charter cable has allowed an unauthorized person to access my account and make changes to my bill/account. Resulting in fees. Now when I try to call and complain, they said I'm liable for the fees and there's nothing they can do. Spoke to 6 people during an hour long call, including the supervisor. Resulting in a $400+ bill.

Complaint to Spectrum-Charter. Switched my service from TWC on 4/8/19 to Spectrum! Was given a quote of $134.29 a month. Just viewed my bill online, on my account, as I haven’t received the hard copy yet, and they have already raised the price to $162.19! UNREAL! Called Spectrum to get it straightened out and they have refused to take off the extra $27.90 they are charging me. Will file a complaint with the FCC as well! If they don’t resolve this for me I will probably cancel my service or take some services off my account. I can’t believe they are willing to lose a good customer over this amount!

This company will sell you on saving money if you switch, they will then jack your bill up and say you upgraded, and there is nothing they can do about it. My first bill is $250 a month, when I agreed to $127 a month. Do yourself a favor and talk to people about their experiences... No one is happy, matter of fact everybody I talked to hates this company. They never got me straight, cost me a Ton of money to go back to DirecTV. I won't Ever go back to Spectrum. Horrible customer PR. Steer Clear. You think it can't be that bad, then it's 3xs worse.

I called to cancel my Spectrum account yesterday because I got Frontier. Well I called right back to get my account reconnected for Spectrum. They came out today and installed everything. But I've been on the phone since the tech left at 1 and I'm currently still dealing with a price issue. I've talked to 4 reps today. None of them gave me the same info. All of them told me different prices plus I was given the incorrect TV package. I'm missing all the channels I actually watch. The sales rep told me yesterday I would get a better price and discount for opening a new account under my husband. They wouldn't reconnect my account. I use to pay 126 for TV, WiFi and phone on my personal account I just closed yesterday. And so far they can only do 145 and I have less channels than before. The last call he supposedly got me my channels. I currently do not have them. I've been waiting for a call back from another rep who is suppose to fix the problem.