Spectrum Reviews

It's expensive but the only decent service in town, nothing like Time Warner was. Internet is good, but not really any way to save, no packages or deals either. When you talk to customer support, you can tell from their tone that they really don't care one way or another.

I just received my new bill and lo and behold... ANOTHER INCREASE! Called and spoke with female named Mitch. Rudest little witch I have ever dealt with. Asked to speak with her supervisor or manager, call disconnected. Ugh!!! Called back, asked for answers why bill keeps going up. Please be aware it was only $99.00 a year and half ago. Now it's over $170.00!!! What a rip off!!! How can this greedy, ruthless, incompetent company and staff get away with screwing so many customers? The only explanation they want to give is because of the stations that increase broadcast fees. Give me a flipping break. I will continue to research and find a replacement. Any suggestions from other ripped off customers would be appreciated.

We probably lose connectivity every day, usually in the evening. After repeated phone sessions with Spectrum's staff, I have learned to reset the modem, router, ranger extender and the Smart Television (when it is the device being used). Sometimes we lose service for hours at a time. We hear similar complaints from others in our area, usually with the additional comment: "At least it is better than AT&T." All I can say is that Spectrum is the worst ISP we have ever had. Ironically, its customer service staff is definitely responsive, patient, and well informed. This leads me to suspect that the local equipment is poor or poorly maintained. Unfortunately, we have only one alternative in this area, AT&T, and its reputation is worse than Spectrum's.

I have been a customer with Charter Communications in one way or another for over 30 years. I have no idea if the decline in service not to mention the abysmal products has anything to do with Spectrum taking over. I've been at my current residence for less than 2 years. They came out and did complete new wire work, which I was charged for, and assured me that I had the latest technology available. After that I have had the best and most highest priced DVR boxes replaced many many times. Today is the last straw! Once again, my box freezes up and they could not fix it over the phone, which happens on a monthly basis.

When Spectrum took over our condo association's account, the owners lost over (112) basic package channels compared to BH. Since then, I have lost Epic, then Max, then Showtime that I had for years with BH. My internet package has increased 44% in three increase from July 2018, then August 2018, then again in November 2018. The FCC needs to look into their bait and switch policy, "you have no choice attitude", and robbing local residents. Angry consumer!

I have been with Time Warner/Spectrum since they began their business. I am appalled at the pricing their services. Unfortunately, I feel they would be out of business if there were another cable company that is equal to them…which, in my opinion, they are capitalizing on. Seniors cannot afford their pricing, and it’s a shame they take advantage of people.

What to say? I lost my iPhone. So called Spectrum to suspend my service. I just got my replacement phone and been on the phone for 3 hours and no one has the power to turn on my phone and now it to wait and hope someone gets back to me in an few days. I hate everything there is about Spectrum mobile but I am stuck with them until I pay off my phones. Please don't sign up for service. The people who work there are while you got find someone off the street and they would still be more help than them.

I had iPhone 8 I had for 2 weeks. Spectrum informed me that I can exchange it for an iPhone X, with a better camera at no additional charge (just pay for the new phone). I am a single dad and a struggle to work full time as well as attend school full time at ASU. The phone was less than 2 weeks old, and I even put had it covered in the static cover it came with. I didn't even take the phone outside to keep it in meticulous condition. A few days ago, Spectrum charged me $350 for the phone stating there was water damage and scratches. I was told that I would receive a call back regarding this matter on Wednesday 03/20 and it is now the end of the day Friday, and nothing but a $350 debit from my bank account.

Bundled TV-Internet-Phone: Misled (Lied to) about reduction in cost. If I moved my account billing from Time Warner to Spectrum I would receive the same services, plus Free EPIX. NOT SO: Cost increased and TV Package channels weren't equal, plus a monthly EPIX Cost. Then told if I upgraded I would have everything I had with Time Warner, NOT SO, still missing channels and EPIX still not Free. New surprise for April 2019, Spectrum now costs $25.00/mo., more than my old Time Warner with less channels. Problem: NO RECOURSE & NO REAL COMPETITION ZIP 27048.

I called Spectrum about 3 weeks ago to modify (reduce) my service. I was on the phone with them -- four or five different people -- for over FOUR (4) hours to get this done. They were to FedEx components to me and then re-program my service. No delivery. I called back and spent 37 more minutes explaining what I needed (with three different people). We'll see whether the delivery arrives as promised this time.

Spectrum removes channels from your contract at will. You just get surprised when you click on something you thought you had and it says "call sales department"... Then they give you a spiel about "we removed it because BS reason 1, BS reason 2, etc etc... but we can put it back if you pay more"... Just HORRIBLE. Spectrum TV reception, especially on HD channels freezes and doesn't work half of the time. The internet is REALLY not 100Mbps. It's more like low teens - every time I check it's below 20Mbps because it's SHARED (overshared?) and they don't tell you that. Bottom line - Spectrum is Scheisse. Disgraceful and insulting. Let me sign this - just so you know it's a real person: Stan **, LA, USA. Stay away from Spectrum. They are just awful. I thought cell companies are the worst but SPECTRUM TAKES THE CAKE. They are DOG POOP.

I have signed up Spectrum internet service after tired of AT&T keep raising price on me. They never even mention there is $100 installation fee when I called, but I have to pay it after the job is done. So I am stuck with them for a while due to the high installation fee I had to pay. Their internet service is spotty and way worse than At&T U-verse. Then when I needed to switch cell phone service, I've noticed Spectrum internet customer can use their new mobile service. So I called them and asked about it, the salesperson was too nice to hide hidden cost AGAIN.

I had dropped my Charter TV for streaming services over a year ago and I was assured my Internet at the top residential speed (around 100) would be $59 when I signed up for it. In three months, it jumped to 70. I called and they said they had to adjust for not bundling with a TV service, but that's BS. They lie all the time. I would love to drop them, but I have no other options in the North Country of NY. First time ever, I side with Cuomo and want them out of NY and hoping Xfinity takes over. He won't oust them until another company takes over the area.

Cost increases and outages are all you can count on getting from this company. Loyal 15 yr customers get charged twice as much or more than new customers. Nothing else available in my area, so they ** and pillage here. A complete rip off!

Spectrum is beyond a terrible business. From the cable freezing constantly and the internet going offline the money you spend is not worth what you're paying for. Day in and day out the internet service does not work. Called time and time again and there's no concern for the customer only the almighty dollar. Time to leave the mainstream competitor and switch to a honest company that will provide true internet speeds and genuine customer service.

It took 3 weeks to get internet connected after being told Spectrum is available. The Time Warner/Spectrum installers will avoid doing any work. Luckily the 6th installer that came out was an independent contractor and got it done in only 1 hour! We have been trying to port over our phone lines for the past few weeks with no luck. Each person we spoke gave us a different excuse. We spoke to some 50 reps in that time and each one had a different excuse and reason. Finally got someone that was knowledgeable and told us we cannot transfer the line due moving to a new city district. In addition just noticed my internet bill has been upped by $100 with for reason at all.

Worse company EVER!!??. Don’t do business with them. They increase their bill monthly. There is no reason for their prices. I call monthly asking for help to lower my bill and they always quote me a higher price. This is wrong in every way.

This company is awful. Right now I am on mobile phone and not even using the WiFi. Because at least once a week the WiFi will go out. As a family we noticed this happening either late at night or early in the morning (sometimes midday). So we called and spent hours on the phone. The women on the other end said she only saw one drop in a year's time. So the internet does this weird thing where it will let you connect and say you are but when you try to use thing like apps or anything related to the internet it won’t let you and says no connection. We have had this problem ever since Spectrum bought Time Warner. It’s like they did something to actually make the internet worse because we have the same equipment. Their customer service is a joke and they accuse you of doing something wrong or lying. They are a pitiful excuse for an internet provider.

They reward new subscribers over existing. The customer support is not only a joke but they lie about most things. Will never used this scam artists again!!! No Spectrum ever!

Definitely great service, with one catch - the monthly rate keeps creeping up with no advance notice. The bill lacks a breakdown of the charges; so, you have no idea what has increased, and it seems to be just a few dollars at a time - but, it does add up and seems a bit shady.

I am a FL senior citizen living on a small pension and am in a purchase agreement to purchase internet speed at 100 Mbps from Spectrum. There has been a very significant, consistent, reduction of speed. Have been conducting numerous speed tests on Spectrum's internet speed that goes down to as low as 12 Mbps, this is not a rare occurrence, but occurs numerous times. Contacting them is a nightmare, have resorted to emailing them through "live chat". The speed does increase after these complaints but again goes back down as if they have it programmed in a computer to do this automatically. This is stealing from their customers that are in effect overpaying for 100 Mbps through deceit, similar to organized crime tactics. I will be changing internet providers but this practice should not be protected by any institution of government and actually results in seniors being abused. I will not be bullied, or go down without a fight!!!

The day before Thanksgiving this past year, I signed-up for Spectrum Mobile, purchasing a phone through them, which they required, the LG K30. The rep on the phone was extremely informative and told me that I would easily be able to swap the K30, the lowest grade budget phone they had, for the Stylo 4, the one right above it, w/in 30 days, no damage to the phone. He did such a good job of selling it that I pretty much decided on that call that I'd probably swap, so I didn't buy a case for the K30 - though I know better to buy smartphones w/o cases. I'm so frugal that I thought I'd try the lowest one first. The following Monday, it arrived. I activated it, but by the end of the week, the phone was still in pristine condition, I decided I wanted the upgrade.

Spectrum and AT&T are our choices. AT&T will run multiple "hard" credit checks on you and then want additional info that is not pertinent. Spectrum is on then off, every day. They are unapologetic and do not give credit for service you do not receive. We are paying $65/mo for basic internet service while my neighbor gets the same thing for $29/mo. There is no consistency.

I complain about every other month on their speed and their service. It takes me over 5 mins. to reply to an email as it freezes, deleting emails is the same. Very poor speed and the price of course is going up for their terrible service. Their come back to me, "We will do a test." Wrong. That is only for my benefit and no they do not provide the speed I am paying for.

In the last month, Spectrum eliminated Cinemax and Epix from our cable package. It was a total of 19 movie channels from their lineup. There was no reduction in the monthly bill. As a matter of fact, they raised the bill a little over $2. We have talked to "Customer Service" on 2 occasions and received two different reasons, neither of which responds why isn't the price reduced for the lesser service. One reason was because negotiation with the two companies fell through, so they can only provide those channels as a separate subscription for more money. The other person said it was because they were not profitable with the group package so they had to cut some services.

I restructured my bill 4 months ago so I can get rid of unwanted programming to decrease my bill! I went from $285 to $196. After going through horrible experience of changing to new boxes from Time Warner to Spectrum I thought this couldn’t get any worse! Every time I spoke with a representative that all had different prices for my cable bill. And each one blamed the other rep for their screw ups! Now I found out they took off my international calling of my plan for the last 2 months! My bill went up to $526! I called them and they said they know the rep made a mistake but they would not rectify the situation because they said I should check on my plan every time for changes! And they gave me excuse that it’s hard going from 3 companies Into 1... I still can’t believe how unprofessional this company is! Just HORRIBLE! They should be ashamed of themselves!!! Dropping Spectrum!!!

They have promised me credits on my bill numerous times for when there were outages and then they tell me they have no record of that. If you talk to five different representatives you will get five different answers to your questions. Customer service is the worst I have ever experienced. I finally quit cable!

I called to ask about price to better understand my bill and to perhaps upgrade. The first representative stated that she could not offer any price info for the existing account. The second representative I called sounded like she had no idea what she was talking about. She could not locate info or help with upgrade. She ended up hanging up rather than be of any assistance. When they called to rate their representative I gave a low number and then they said they were having difficulty and hung-up. Bottom line, after trying twice I got nowhere.

This company keeps disconnecting my internet at random; as I go to a webpage it ask to reconnect internet. The Ethernet and wireless icon keeps showing a yellow symbol and disappearing every two minutes while downloading and browsing.

Spectrum refuses to accept a return of a brand new Apple TV that they sent me. Their representatives, supervisors and managers don’t provide customer friendly service and have a disregard for trying to retain new customers.

The latest software upgrade to our Spectrum cable system has changed and removed several options. First of all it now takes about 20 seconds to change from one channel to another. The down arrow used to bring up a list of recent channels you have watched for quick selection. Now it just brings up a 1 line guide. Also, several times I have hit the message that the channel I have selected is not currently available when it is in our channel list. Spectrum got us by providing a low cost package for internet, phone, and cable. They then, without warning, raised our rates about 35% after a period of time with the as always comment that our discount period had expired. I wish we had another option for internet and I would scrap Spectrum as soon as possible.

Spectrum+++ I was told that I could talk to a living by pushing. That does not happen anymore. They went the same way as ATT. Policy and procedure, that is total corporate sleaze experience. This company has gone down the commode. They charge you to pay your bill to a human being. NO RECOURSE. No one in authority to make a decision. 12 to fifteen minutes on hold every time.

I cancelled my Spectrum account and took their equipment back to their store. They quoted me a balance of $84.79. Today I received a bill for $318.00. I have spoken to no less than 5 employees and can't get any help solving this issue even though I have confirmation numbers and receipts of returned equipment.

Cable is very expensive and they do not give long-term costumers any deals whatsoever. Never any offers for free previews of premium channels (the satellite companies always did this). We are searching for alternatives now.

This company told me my bill would stay the same for 24 months and then started taking away channels and increasing my bill within 4 months. When I addressed it w/ billing she said 12 months then sent me an increased rate in email within 15 min after I hung up. How is this business allowed to lie to consumers w/ no ramifications?

I am bundled with Spectrum and have 2 tv's. I use Roku on both and disconnected Spectrum's receiver and wanted to return it to eliminate the fee they charge for it but they won't allow that. I can return it but they will still charge for it. When a new game comes to town these guys are going to be out!!! THEY ARE CROOKS! Everything is overpriced and anyone that does not think so is brainwashed! Legalized crime!!

I called to try to get my Internet lowered. That they kept raising up it seems like every month. They said that they had nothing to give me that they could not lower my bill. I let them know that I've been with them for years and that they are not even willing to work with me. She said, "Sorry nothing I can do." They have the worst customer service. I don't know how they even keep their customers. They are a terrible company.

I have received multiple mailers flyers from Spectrum about their 44.9 TV + Internet for new user as the previous owner moved out and their box is still on the apt. I have never had Spectrum and read every word on the mailer. They insist that is true then give me a different much higher price during the call every time. They say does not include all the flyer says which clearly lists all included for new customers. They say they are doing what the flyer says but at end of call say charge is almost 3X higher. Neighbor has Spectrum and said they tripled his bill after a couple months of service. Customers Service on phone just agrees with whatever I say but then want to confirm higher price 3X higher at finalization. I just want that listed on flyer, nothing extra, no boxes, etc. I have my own router but they say promo is actually much higher. Hate liars.

I couldn't pay my bill on time so I paid all the past due amount and at the time I paid the bill, my service had been disconnected for three weeks or so and the new monthly charge was already posted. I called the billing department to ask for a credit for those 3 weeks that the service was off and they refused to give it to me. They claimed that because the payment was not done on time, they had to disconnect the service but that I was still responsible for the bill; which is extremely ridiculous. The "supervisor" who answered my call said that the company does not give anybody credit because is their responsibility to pay the bill even though the service is not on. They are treating this as if this was a rent contract. I am extremely upset about it. Even though Time Warner was not the best, they did work with the customers and gave payment arrangements and credit for the non-service days. Also, the customer service was much better.

Spectrum Cable has continually raised monthly fees on TV and internet service every 6 months in 2017, 2018 and 2019. In 2018 I complained about my internet fee being raised, so the representative gave me $20.00 off my internet for 6 months, but did not mention he was raising my phone service from $19.99 to $29.99, which I found out on my next billing. I complained to the very same agent (I wrote his name and conversation number down w/ time and date) and he stated that he had to raise my phone bill in order to make up for $10.00 that he gave as a reduced internet bill.

If you talk with 6 different people in customer service about a problem you get 6 different answers. Spectrum raises prices all the time, whenever they want. They make stations that you have been watching for 20-30 years in a package have much higher prices. They NEVER want to work with you to get your prices down. My cost went up from $185.00 to $235.00 in less than 2 years. That is $50! I thought that previous cable companies (Insight then Time Warner) were bad but at least they would work with you. Spectrum does not. They spend money on their stupid commercials instead of doing a good job with their services. Maybe they increase the prices arbitrarily because they are losing young people who have better options and do no need Spectrum or any cable company while older people who have had cable for decades tend to stick with cable. They deserve an "F".

20 years of service with mostly higher package deals. The last few years, as soon as it was available from TW, I upgraded to the top tier internet package which made my service the fastest available from TW. I got internet as fast as was available, and for me the was 750 to 800 Mbps. (Spectrum claims as much as 984 Mbps.) A couple days ago everything slowed down so last night and today I checked, and speeds are down from 800 to less than 70 Mbps!!! That's SEVENTY, not 800, 70 Mbps!! And I'm paying $154 for that and telephone. $154 for 70 Mbps plus phone... It's only $15 for the tier that qualifies you for 100 Mbps!!?? Why then am I now paying so much for so little? Their answer... I'm not a Spectrum Customer. I'm still under the Time Warner package. So why then am I only running at 70 Mbps max?! Switch and we'll work it out, they say.

My installation appointment was between 11am-12pm. 12:15pm I called the company and was told a ticket was generated, dispatch supervisor will call me within the hour. 1pm supervisor called, says he will reach out to the technician and get an ETA. 1:15pm Dispatch supervisor called back, says technician will be here within the hour. I asked what should I do if technician does not show up in an hour, he gave me a number to call (I thought this is his number, later found out it's goes to their automated system). 2:15pm called the company again. The gentleman shows willingness to help and escalated my ticket.

Have contacted Spectrum for help regarding “on demand” failure. Techs cannot tell me when this will be available again. They tell me they are working on it. I am paying a premium for this service and I feel there is a refund due. I would like to know that there is some urgency in the Spectrum ‘geniuses repairing this issue." It makes setting up my new DVR box way more trouble. I am considering changing back to Windstream.

Spectrum is worse than TWC. Cable goes in and out. Internet stinks. It took 6 hrs to get tech support on the phone to tell them the whole street is out of cable. They can only go to one house - whoever calls. EVERYONE on this street is 90++. They don’t know how to contact you. They don’t have the strength to wait on the phone for 6 hrs pushing one damn button after another for one stinking recording after another to wait for some moron who has no intention of solving the problem or giving you credit for their stinking lousy service. No one does. 6 hrs... And it's every damn week something is out or wrong and no one cares.

Spectrum cable is not worth the money they charge. I had twice the number of channels for the same price with AT&T. Save your money and go with someone else. I have had Spectrum cable for 2 months and I'm ready to drop them.

This company tries to upsale you for everything. The employees don't listen, care, and appear burnt out. I was shocked how I was treated on the phone trying to get a hold of someone to ask a billing question. If you plan to call Spectrum for customer service, plan at least 2 hours out of your day to get this done. I never thought customers service mattered until I did business with Spectrum. Please do not sign up with this company. PS. It's also way too expensive.

Slowest service and prices balloons throughout billing cycle. Customer service workers aren't trained well and are rude. Will disconnect service without prior notification and don't accept payment plans.

I just completed Spectrum Internet one year promotional rate of $49.99 per month as of January 28 2019. Now the monthly price is $70.99. When I contacted the rep about the increase I was informed there were no additional discounts or promotions being offered for internet service alone. I could get a bundled promotion she stated. I told her I didn't need that, and could not afford it because I am a disabled Senior on a fixed income and I use an Antenna to get free tv and Vonage for telephone service but needed home internet for Vonage to work. She said if I wanted Spectrum Internet I would have to pay the higher monthly rate. I chose to no longer do business with Spectrum.

IF YOU ARE CONSIDERING SIGNING UP WITH SPECTRUM - DON’T. They are horrible, their customer service is deplorable, their representatives are the worst I’ve ever dealt with. I have Never dealt with a company or provider that is as bad as Spectrum. Check the Consumer Reports and all of the Spectrum Sucks sites on FACEBOOK. Going with Spectrum would be the worst decision you could ever make. I had an issue with Spectrum and nobody could help me, I would be on the phone for hours, being transferred over and over. I went to the Spectrum store and they were rude, useless and didn’t even attempt to help me. They never resolved my issue. DON’T CHOOSE SPECTRUM!!!

In October I had to quit my job due to health issues. I am also on assistance as well. I was on the $44 and some odd sense because with my assistance you have to have cable which I did not want and I never have because I do not like my son watching cable nor do I like to watch cable. I have always used the fire stick and can get just about anything for the last 5 years. My place of assistance terminated their contract with Spectrum this year because of the fact that they switch to digital which caused a lot of problems four people in my area.

So I used the phone this morning, late in the morning, and early afternoon it went straight to a busy signal and a 'line in use' message. Hum. Nothing I did fixed it so I finally went into a chat with Spectrum where I was told that my phone service had been disconnected in mid December, over two months ago and that I could not get my phone number back as they'd given it to someone else... Apparently in the three hours since I'd used it they gave it away. Right.

I was a long time customer of Time Warner Cable. Spectrum has raised prices and remove services. How can you remove a channel that's a part of a bundle package, then tell me that the channel will be removed from the bundle. The price will stay the same. I'm looking for new cable service. Very unhappy. No help from customer service.

Charter/Spectrum had a notice on my bill. That in Feb they were removing four premium movie channels from my Gold package. When I asked the rep at their office if the package price would go be going down, they said no. When I asked if they would be grandfathering in existing customers, the rep said no. I asked how much it would be to add back in the movie channels, and the rep said $38-$40/mo. It looks like if I want the channels back I will be paying an additional $480/year. A complete ripoff.

I called to setup Internet service and they sent a self install kit. I asked the rep how I would be able to activate service at the pole and she said that her records indicated that it was never physically disconnected at the pole. I asked if it was no physically connected at the pole, would there be a charge for a tech to come out to activate the line.

Spectrum is so expensive and their service sucks! 99% unreliable!! I have a 4k TV that is useless. Every night at 7 you can't watch the app. If you try to use the on demand from the cable box they don't always offer the HD version of the show. The app if it loads is so pixilated and blurry. You can't make out a person's face. I call and call and they just say " uninstall and reinstall" useless!!! If I cancel which I have before... there is no good internet provider that has over 25 Megs. You pay almost $100 after promo is over for just internet that works 70% of the time. Stuck in hell!

I want to find out if I can reduce the internet plan I have and still get a good speed of internet since it feels like I pay too much. The website will only give me prices for upgrades. It won't show me the various packages it has. They require my address to do things on the site so will only show me upgrades. I tried a Live Chat and they won't give me any information. I explained my situation to the first one and she literally sent me a list of upgraded packages only. When I said that I wasn't looking for an upgrade she disconnected.

They don't care about customers. I've had an internet outage problem for months and they are inefficient to get it resolved and they don't care. They are rude and arrogant and apathetic on the phone and when they send technicians out who act like they know it all and can't even fix the problem. Worst of all they don't even want to credit me properly. I have Spectrum! and how they treat me as a paying customer, and this outage problem is still going on because they are too lazy and uncaring to come troubleshoot in the area or the building. IF YOU HAVE A CHOICE, DO NOT USE SPECTRUM. :((( P.S. THEY HIKE THEIR PRICES TOO, FOR THIS HORRIBLE SERVICE. VULTURES.

So many lies, so many games and zero results. Unfortunately, my profession requires that I have internet access. Also unfortunately, I live in an area of Brooklyn (pop. 3million people) where there is no other option for high speed internet. I must use Spectrum and Charter and in turn, they take advantage of their monopoly and charge me for service I don't receive. I could go into boring detail but after three straight days on the phone begging for what turned out to be a $20 credit (for over a month of no service) that I'm too exhausted tonight...

This company is a Ripoff. Every year they find a reason to increase the price and they just waste customers time and money. Can you imagine if they have 10 million subscribers and they raise your monthly service fee by $10. What would it turn out to be? What a shameless way of making money and the authorities are probably sitting on the same side and enjoying the benefits. This is ridiculous and unacceptable.

Both my daughter and I work at home and we have Spectrum internet. We have been told that we are on a node all by ourselves because all our neighbors have AT&T or satellite. For the past several months, the service has become more and more unreliable. For instance, we have lost internet 4 times since 9am and it is now 3pm. It only goes off for a few seconds, enough for me to have to restart my computer and set up my network. This usually takes about 15-20 minutes. This is time that I am unproductive at my job. If there was any other option for internet for us, we would take it but there isn't. We're stuck with Spectrum. We're totally dissatisfied customers.

This company has very creative ways to charge you for fees, some probably invented by them as they seem shady and ridiculous. Just because they don't shackle you to a contract they make it up on extra fees. They have the ability to add up so quickly that I cannot keep up with the payments as the prices go up and up for very small cable channel packages. I am done. I cut the cable and went back to HULU and Netflix.

I have been with them since they were Time Warner Cable, 6 plus years. I never had issues with my wifi until they merged to Spectrum. Now the wifi goes in and out. I have done troubleshooting steps via app and customer support. Customer support just brushed me off and told me that if they come to my place and there is nothing wrong with my modem they will charge me. That was very poor customer service. The bottom line I have a problem with my internet and they did not care to resolve it. At the moment I am looking for another Internet provider.

They took over for Time Warner and that's when it all started. First the price went up by $40 per month and now it's more than twice what I was originally paying. Cancelled cable and phone service today.

So we've lived in Whitefield, Maine for over a year now. My father, who also lives in Whitefield just seven minutes away from me, has Spectrum internet. Over the past year, we've waited and tried other companies like Consolidated Communications and US Cellular to get internet service because Spectrum said "we don't offer service in your location yet, try again later."

Spectrum internet is the worst. They promise you 100 mbps. Their ping test shows decent numbers but when you use a 3rd party (someone that's not trying to sell you anything) ping test it show 30-50 mbps. Constant outages and at times the speed drops to kbps. Not even 1 mb. The service gets worse and worse but the bill is constantly going up. Steer clear and find another ISP.

An elderly client's service was stopped because of aid bills. The bills were set to an repeatedly sent to an incorrect address even after we called and changed the address. When calling to re-install service today, we find out that they now charge $5 to speak to a customer representative? And then they still drop your call due to technical difficulties. Customer service has truly been eliminated.

I would like to to watch up to date shows instead of reruns. I feel that I am always not watching live tv. So how do I know what's current and what's not. So I guess I would like to stream live tv instead of old shows and as far as internet it cuts in and out interrupting the shows all the time.

It was about two years ago that I became a customer of Spectrum, formerly known as Time-Warner Cable. For years, I had avoided this company because just about anyone who has used them reports terrible service, lack of reliability, outrageous pricing and tactics therein. You needn't search online to know they have a bad reputation. I was hopeful, however, when I signed on for service which, for me, is just basic cable and internet. It didn't take long for me to conclude what all others are saying or have said about them - they're terrible. It's for the internet primarily that I subscribe, and I RELY on it. The amount of outages that occur are too many, too often. It's for this reason, primarily, that I offer this review. Very rarely can you find out via their customer service what the issue is - either they don't tell their reps what's going on or we're deliberately lied to. I'm beginning to think it's the latter.

WORST company ever! I’m actually in the process of hiring an attorney. I canceled my service in May of 2018 and here we are in Jan 2019 and I’m still dealing with them. They never canceled my account ever after I changed my cable to WOW. I had no idea I still had an open account until I started to receive bills from them. They “claimed” I never canceled my account, when I had even returned their equipment. Still after they realized my account was canceled in May, they sent me to collections. After I told them I contacted an attorney is when they got serious. They stated they would be sending me a refund check in Dec 2018 and I have yet to receive anything. Every time I call, they state the check has been sent on a different date. Meanwhile my account is still in collections. Not sure how they owe me money and have me in collects at the same time. If I have write a bad review on every website, I will.

I have had Charter's email service with my business for several years. In the past six months, Charter switched to an Outlook based format. While I understand the changeover to Outlook is sensible due to its widespread use, the switch has been anything but smooth. In the beginning, there were a lot of problems logging in for a couple of months. Generally for several months the service has been dreadfully slow. It takes forever to load up an email from the inbox, to view sent emails, etc. I'm not sure why these problems continue to persist. I've called in probably 10+ times in the past 4-5 months to register complaints. I'm hesistant to change because I have many contacts stored in there and don't want to change email addresses. If you're considering using Spectrum's email service, DON'T!

Terrible internet. Can’t even watch the spectrum app. At least every other day channels I try to watch pause or lose sound or skip. If you have a choice don’t choose Spectrum. I upgraded to a “faster” internet speed and there is no improvement. If you have a choice don’t choose Spectrum.

This is by far the worst cable/internet provider. The internet constantly stopped working from time to time. Very unprofessional technicians. We called in for techs to come by and assess the problem and by far, two of them are no call and no show. Not worth it. Stay away from this company. Poor customer service. No one is willing to help with your problem. No one wants to fix the problem but they want you to pay for a service that does not work at all.

I received a letter sent to my new address from Spectrum dated June 1, 2018 informing me that I had a credit. I waited until the end of July to inquire about when I would receive it. It is now January 2019 and after 6 calls (I made notes about time/date of call) I am told that they have no record of my credit. Mind you, I have 2 refund confirmation numbers! If I owed them money they would have cut off my service and had a collection agency after me. THIEVES!!!

Spectrum Sucks, every 6 months they have been increasing our rates. Service rates increases without any warnings!! Buyers be aware!! As a small business, it has become near impossible to survive in California. I will be looking into change the service carrier ASAP.

I made an appointment to have Spectrum install a wifi in our house. Immediately I began getting calls from Spectrum salespeople, trying to get me to subscribe to their other services. These calls came before I even had the wifi installed. So I called to cancel the installation and Spectrum's defense began aggressively. I could not get the person who answered to cancel my order. She kept arguing with me. After I hung up another woman called me back with the same aggressive sales pitch. If I hadn't canceled Spectrum would have called me constantly.

I have had Time Warner for many years, more than a decade, and never had any problems accessing my email online through webmail; logging into your email using an internet browser. Spectrum comes in and gives us 150mb/s internet, that is clearly throttled because it never gets that fast, particularly in one place - Spectrum Webmail. This site is so slow it reminds me of the beginning of the internet speeds on dial up.

It would be zero but sometimes I can watch but only if it is not important. If it is a highly watched game, like the Ohio State game, it buffers continuously and is terribly fuzzy. What a rip-off! I recorded the internet speed with an independent speed analyzer. The 100MB speed was mostly in the 20's but often dropped in the middle tens during hi demand.

I started having my spectrum WiFi service last year for $49.99. This year, they charged me $69.99 and I asked the reason because the awful receptionist didn’t mention the price will go up like this. They said it’s only limited for one year. If you want WiFi service, don’t go there. They are going to fool you to get into this service.

Lied to outright. Pitiful! PLEASE, PLEASE, do not do business with this company. Told 3 different things by 3 customer service people, including a so called "specialist". BUYER BEWARE! CONFIRMATION # ** about the issue involved. LIED TO AND RIPPED OFF.

I started with Charter back in 2013 at a rate of $29.99. Last year, the rate was $54.99. This year they raised it to $65.99. That's a 20% increase...that's ridiculous!!! There needs to be more competition in the internet service business. Charter is out of control!

I have Spectrum and my ISP is trash. If you are considering Charter take my advice and don't waste your money. They don't have any humans in customer service either and if you wait an hour to actually speak to someone they read a vague script giving zero useful Information. They're the worst company I've ever had to use due to monopoly, if you have a choice I suggest you not choose them. Outage after outage. They can't get anything right and since Time Warner bought them out It's only gotten worse.

Long story short, when I signed up for Mobile services via Spectrum, I was not advised you must have a banking card for auto-pay from an actual bank such as Chase, Citizens, etc. It can not be a pre-paid card from Ace Check Cashing. It is funny how you accepted the card for payment for the equipment but not for the auto-pay which works for all other auto-payments. I've been advised that now I have to call in every month for the payment to go through rather than auto-pay. This is a huge inconvenience. Spectrum please come up with other payment solutions. I damn near canceled both mobile, internet and cable because of this. RIDICULOUS!

I made an appointment for a tech for today between 12-1pm. It is now 3:16pm, no tech, no call no show and 5 customer service people and one supervisor later, no one knows ANYTHING. I wonder might I try this with anyone I make an appointment with?? I think NOT. I wonder might I try to do them like they have done me today when it comes to making my appointment? I know I can't because they with just turn it off. I made a dire mistake because I am paying for 200 Mbps and only getting 16 up/11 down. I lost a possible job with SelectQuote because of this and now to try to get it fixed, I get played. I am so sorry I left DISH, their customer service and payment arrangement service was stellar. Yeah, we lost reception when it rained sometimes but hell, it sure was better than this mess!!!

Cable constantly broke up. Canceled it. Kept internet not much better either. When it is off they never reimburse you for time off. Customer service ridiculous. You go through a long process even to talk to anyone.

They treat their customers like crap. I'm paying more than 200 a month for internet and basic cable (no premium channels). When asked why, they say you have already gotten a discount when you started. You will have to leave for 6 months then come back to lower your price. How ridiculous is THAT?

For the amount of money I pay for service I am not happy with the selection of channels. Thinking of cutting the cable and streaming.

Spectrum's Customer Service is great. The main problem I'm having now is being on my computer and constantly being dropped from the Internet. It's annoying. When I'm in the middle of something, it just cuts out. At our other house, if we were watching something on TV, the service would just stop. Sometimes the service would be out for an entire day.

I thought cable was originally done so that it was commercial free. Now you've got commercials everywhere and we still have to pay for cable. Don't get it. Prices High and they bundle stuff so that you end up getting a bunch of channels that you don't watch. It would be better if they gave you a package in which you choose the channels that you want.

The choice of channels and programming is very, very limited to say it modestly. Also the most of the TV shows are not of any interest to me or anyone in my viewing area, also I doubt anyone in Canada would even be interested in the lame shows that are of no interest, matter of fact I'd just as soon watch "soap opera" all day-to-day! That's bad. They want high dollars for packages of any quality content. They lose service constantly, and give you an attitude showing you they don't care. If you like it, and you are dumb for saying or contacting them!

I would like for Spectrum to add a feature online where you can add or cancel any tv package service. I really don’t like every time I want to cancel or change a service I have to call a representative and them asking a 100 million questions before I can tell them what I want. And not to mention they have bad customer service.

After Spectrum took over Brighthouse cost increased exponentially. Service and selection declined. Forced into a phone package that we did not need or want. They cannot port the number so I cannot offset the cost by replacing one of our CenturyLink lines. The phone did not work at all until this past week, charged $29.99 since January. They just refund only $65. Nowhere near the $300 + that I paid out for nothing. Going to Tallahassee for the next legislative session to see about changing the rules that permit this nonsense.

Service and equipment is archaic at best, the menus are terrible, uninformative, un-intuitive and hard to work with. The layout is miserable, multiple key presses to see information that should take one or none. It feels like cable service from the 1990s or a hotel.

Very expensive limited TV service, freaking me out of service and no rates for disabled or handicapped or elderly people. The attitude is if you can't afford to pay what we're offering then you will have no TV. Very difficult to reach anyone at any time. I am very unhappy with the service of this Spectrum company.

The worst service I have ever used. Every month they lock me out of my online account and do not recognize my password and I have to call and have them reset it, and it is not my error because I write the password down. I've called maybe 8 times now for this same issue and they only fix it temporarily. Also, I called them when I started the service to say that I did not want cable service and that I just wanted internet.

They are the worst. Always raising high bills, poor quality, awful customer service. We were without service for almost a month on and off. Offered a 10.00 rebate only when asked. Supposed to be 100 mbs internet, I am lucky if I get 25 mbs. They say it's my equipment, which is brand new. Every time they call, they try to sell me streaming, which I have with my Roku.

My dad was under a $130 promo. When my dad passed and I had the account changed to my name, they ended the promo early and said I would be charged $200 monthly. They would not negotiate price even though we’ve been customers for 12 years. Threatened to raise price when I asked for a lower price. Awful company! Bye bye Spectrum. Hello Netflix and Hulu!

Missed two installation appointments without even a call. Since merger with Charter, the service has drastically decreased. I will be moving service as soon as Fiber is available. Had Spectrum Charter in Oregon, even worse there. Took four appointments, supervisor visit, and a 15 calls to get cable working.

I feel Spectrum's fees are a total ripoff. If I choose a smaller package they decide only certain channels I can choose from. I am very disappointed and am paying $200 a month for what. It should be at least half that. When we had to upgrade because we had been customers so long, they quadrupled my phone charge. Totally disgusting!!!

They do not listen. They change prices every month as each bill is increasing at least $10+. Customer service needs to have new training. They are rude. Don’t listen to the customer. I’ve had to call 5 times in one month to get everything to where I was given the rate I was quoted.

Poor customer service and overcharging. My bill has gone up by $34 a month since Spectrum took over. They raised my bill two years in a row and claimed I was on a special promotion. The internet goes out periodically as well as the entire system. We have very little choice. It is them or nothing.

After experiencing the worst service ever from Spectrum for over a month where I could not send email on any of the previously used unchanged settings of 6 devices since upload speed was between 0-.5 mbps, having the Spectrum app not return to full screen display after switching inputs, having resolution drop to 480i while watching content, being unable to use the guide as it would freeze, having the app just drop out indicating service unavailable, being unable to even start the app, having the display and/or audio loop back for a second or two randomly while watching content, being told the problem is my network setup when everything worked before and now without changing anything, having the cable box sound produce a loud pop when changing channels, and having Milwaukee channels disappear from the guide, I now see I have the scenario where the bill has been increased. I am aware that servers have been added according to a customer service supervisor located at 10300 Ormsby Park Place, Louisville KY 40223.

Spectrum service is horrible. Cable is archaic and user unfriendly. Customer service does not care and all of them lie to you. Internet is fine when it works which is only about 50% of the time. Going back to ATT.

We have frequent loss of service phone, cable and internet. They refuse to credit for lost service and $140 monthly is more than this should cost. Wait on phone is always lengthy but in home service is on time.

Basically the only problem I have with Spectrum is the cost. The visual and audio is fine with their cable reception. With their internet speed, you have to pay more to get what you need to run devices. Again I reiterate the cost is the only problem with Spectrum.

Just high in price. And they nitpick and charge you for absolutely every little thing. Just because I'm out in the country and they are the only cable company available. So they rip you off. If they can give new customer service for $89 a month why can't they give customers that have been true to them.

Spectrum service is awful. The internet is great when it works. Unfortunately, it does not always work. Their phone service is even worse. Right now our phone rings. When we answer we can hear the people and they leave a message. The phone message system does not always work. When we try to call people their phone number is busy. When I use my cell phone I am to talk to them. When you call customer service they do not care.

My cable can’t be watched on the living room tv because it is constantly pixelated and skips making it unwatchable. This is because we were grandfathered in thru TWC for the whole house DVR and the main box is in the master bedroom. If I add a series, delete a series or even just record a single show it causes the issue in the downstairs tv causing it to pixelate for the next 8 hrs. So my husband has to watch what shows he can on demand. They won’t come fix it.

There is a problem with the signal to my complex that's difficult to fix. Causes internet functions to fail. They've lied about it for months, still not fixed 6 months later but they're still charging me full price.

Outsources most tech support to other countries so hard to understand. Takes days to get someone to come out and fix anything. Prices go up substantially every year and they have no interest in keeping longtime loyal customers. If you complain about service their attitude is that they do not really care. After 30 years I left and went to AT&T. When called to cancel they were not even interested in finding out why.

TV is barely worth watching to begin with. I now call it Sellovision, because little time is devoted to the actual presentation. Now Public television is about the only thing worth watching. Next, Spectrum has no contract. I find that objectionable. With no contract, no agreements between parties is in writing, thus, they are free to do whatever is on their minds. First thing they did when they took over is to raise my bill 10 bucks, then another sum last month!

The cost to the consumer is exorbitant. The claim that you’re providing "x" number of channels is misleading when many of them are just duplicates. Every little advance in technology is an added cost to the consumer. The company's attitude boils down to "my way or the highway". For a long time the people wanted to pick & choose the channels but they refuse to allow this undemocratic process. What is needed are regulations to force cable to be fair & honest. The cable industry's greed & shortsightedness will cause its demise.

In my two weeks with Spectrum, they insisted I pay a full month’s service and would be reimbursed for the partial month remaining (two weeks) when I ended service. After four months of calls and repeated promises of a reimbursement check, I called today and was told there is no record of any conversations or the refund. Completely wiped, apparently. Appalling.

My number one concern when finding tv/internet service is reliability, then price. I don't care so much about what channels I get. Unfortunately, Spectrum is the only available internet service option in my area, so they have a monopoly. In order to keep a reasonable price I have to call every year and haggle with a sales rep. When I view my account online I cannot find any information that breaks down what I am paying for. I am forced to call them, wait for a customer service rep, and then spend way too much time asking for information about my account, which I don't have time for. When we signed up with Spectrum, we upgraded our home router/wifi to handle multiple devices.

These people literally don't care! Their user interface is a mess. I set up auto payment with my bank account. Then come to find they overcharged me because they didn't post a payment to my bank account. When I asked why if I set up auto pay would I have to manually do a one time payment (THE POINT OF AUTOPAY!!) they told me that it doesn't take at first or something along those lines and that you still have to do manual payments - their app is supposed to be user friendly. It is not! These people just want to blood suck every last penny out of you. Not to mention my bill keeps going up and down by a dollar or two and I am like, "Hmm thought this was for a one recurring price fee not whatever you feel like charging me." They are the worst, and I cannot wait until I can break free of them. I should have just gone to Verizon. They have way better deals and service.

Terrible reception on most channels. Not enough content on basic tv channels. Asked for a technician to come out since I am not able to get on wifi. They never showed up. Still cannot get on wifi on my cell phone.

I ordered TV/Internet and Telephone services. They set it up but I kept having the signal go out. They sent a service rep out and he told me that my router was not reaching all of the house. I have used this router or same unit in three other houses and I never had this problem before. The service rep told me I had to get a booster for the signal. It cost me $120. I still have problems with the signal dropping on the TV and the internet.

Very disappointed with Spectrum's service. Customer service rarely follows through if there is a service issue. They promise to call back to check if the problem is resolved but it rarely happens. I have to call back and repeat the problem to several different customer service reps. Disgusted with my internet service. Constantly have issues with my internet. Speed is 1/3 of what I’m paying for. Have had equipment replaced & still have problems. Seems to be faulty equipment. Then I have to waste MY time to go pick up new equipment instead of them sending someone out to replace it. As soon as there is a new company in my area I will be switching internet providers immediately.

Cost is very high for what you receive. The worst part of cable is every year they raise their prices for no reason. The increases are not small usually in the 10% to 15% range. If there was competition in the cable space, this would not happen. Satellite I understand is just as bad if not worse. I will look to drop cable and go with new streaming alternatives next year.

After three years I thought my promotional period had ended. Gradual increases throughout that time were expected. Then a short period of calm followed by a small increase which then came to $150.74/mo. Now I've just been hit with another increase and am now at $166.67/mo. Called customer service and was told to expect monthly increases until I've reached retail pricing of $241.78/mo. This is for phone, TV and internet speed of 30 mbps. Advised the service rep that I'm now shopping around.

Really easy to set-up recordings from computer or smartphone, great to use while traveling ~ you can watch on other devices, very strong and fast wi-fi, easy and fast scheduling appointments with good customer service. I have all home so I can record and watch from any room in my house, which is especially important when hubby wants to watch sports. Red Zone is the most important feature for my husband and sons ~ very inexpensive program for football lovers who do not want the expense of total football packages.

The customer service is above average. The only issue that I really have is the value and price of the services. For the price, the number of channels that you receive does not seem to be worth what you pay. The Internet price could be a little bit lower, but is OK. I have not had any trouble with the customer service when I have called for help.

May God bless the customer service representatives at Charter/Spectrum. I couldn't imagine enduring wave after wave of inbound calls from unhappy customers each time your employer decides to engage in unfair and deceptive practices. After 15 years of being a customer I've finally had enough. There aren't many options - but I will find one. My Charter/Spectrum bill has rarely been the same for 3 months in a row. They perpetually raise rates on each component of your service while reducing the 'bundling discount' they promise. "Okay, my cable bill's $145 a month." Month 3... +$2 here, +$5 there, -$10 bundling discount here. My bill typically grows by $30-50 every year, followed by several hours on the phone and a temporary discount... only for the cycle to continue again.

Spectrum cut off my service without telling us. A customer walked into a Spectrum location with a lease agreement and a Spectrum representative entered the wrong address. I was not notified. We were then waiting for someone to move into to our home; what an eerie feeling! The higher up management made a deal with us to pay the price we were paying before for a year and then increased the price to double what we were paying for years. The said they could not re-connect our internet for the same price we were paying. We bought a modem and returned the one we had been renting. The reps at Spectrum turned around and said "We do not rent modems". In fact I was being charged monthly since day one.

We moved into this house 30+ years ago and the only cable service was Adelphia. That morphed into Time Warner which became Spectrum. The changes made service progressively more expensive and with worse quality of picture and sound (Time Warner) which really became terrible after Spectrum took over. Their "upgrades" to fiber optics has caused more problems including loss of DVR programs because the DVR boxes were defective and had to be replaced; repeated rebooting of the cable boxes for various problems such as picture and sound quality, inability to access all the channels we are paying for.

I keep getting Spectrum "representatives" showing up at my door. The last one showed up at 8:30pm. This has to stop. I am not interested in their business. I do not need strangers ringing my bell at night.

We moved August 31st and originally I planned to end cable and sign up with Sling TV. When I called you offered a cheaper package if we stayed with you and offered to waive the transfer fee, but that didn't happen. I scheduled service to be turned off 8/31/18 and you kept it going until Sept 20th. You charged us for service at the old address and the new address. Long story short I called Oct 26th and was on hold for 22 min, Oct 30th on hold 11 min, Nov 6th 21 min, Nov 13th 26 min and today twice once for 41 min before being disconnected and 55 min and disconnected again. Each time I'm being told a different story, first my credit was supposed to be $166 (this is a figure your reps gave me) now I'm being told $98 dollars.

As a senior living by myself I rely on my phone, cable, computer. It keeps cutting out constantly. I'm paying top dollar here and I'm getting real lousy service here. My phone cut out 2 times in one day, very unacceptable service here. Get your hands out of my back pocket here, pull up ya sleeves and how about giving us a break here. I am low income and soon will not able to afford to have the service. Spectrum Time Warner Cable of NYC went to the dogs.

I first called Spectrum around November 14, 2018 to ask about the rising internet/WiFi rates. I was a happy Dish customer but had to get internet service through Spectrum due to my area. A Spectrum sales representative explained the packages and special promotions for my area and I was quoted a monthly price of $172.65 for the Gold Package! That price would have saved me about $30.00 per month! The installation went poorly, the programming was not tested before the tech left and of course many channels in the package were NOT CODED IN... Another Tech arrives, fixes the problem BUT THE PRICE GOES UP! I call customer service AGAIN. Knowing they record conversations I demand they listen to the original sales call.

Updated on 02/21/2019: Spectrum continues to retaliate after I filed a complaint to the FCC for halfway installation, channels removed and slammed with bogus charges. After 2 months of issues, it's back to somewhat of the same issues. They promised HBO, Cinemax, Showtime in which claimed it's a Silver Pkg. As of Feb 15th 2019 they claim removed Cinemax but charging me the same fee. They continue to get away with these moves. They claimed no one uses these station so they removed it and I can add another station for 8.00 - what does this have to do with the 4 month service I have had with them? I asked if I could have an additional week to pay bill and they said they dont do payment arrangements nor offer it to anyone. No matter what the situation they don't care and in it to rip you off and make additional $ off of customers. Beware.

Sale service, lie to me about 2 years price lock for $44.99. Then they increase my price before end promo. I talk to customer service. Said, "They never sale for 2 years", and increase my price for $45.99. Lie, lie, lie, not Honest Business.

In February 2018, I dropped everything except internet in order to get 100 GHz internet, replacing the 50 GHz. I then added Spectrum’s TV Streaming app, because it was only $20 in lieu of Other TV apps. Soon after and to this day, I have had problems getting a trouble free day of service. I have made many calls about poor quality picture, dropped service, lost audio and so forth. Through all of my conversations and visits by Technicians, I was told we had too many WiFi devices for 100 GHz service, even though I had a dual band router. I upgraded to 400 GHz service and they sent me a WiFi router, which was free of charge. Within days of making the switch, I had another Technician out to see why I wasn’t getting 400 GHz. The technician told me I should dump Spectrum’s router and get a Tri-band router, which would give two 5 GHz bands and a 2.4 GHz band, making everything more stable.

When I was setting up service, I was lied to on terms, price, and billing. When I contacted Spectrum all they said was, "Sorry for the bad info but I cannot help you." They also refused to give info to legal department. They said that there is nothing they could do.

First Spectrum is not a cable company. They are a venture capital company that goes around buying up small local and regional companies that are struggling and renaming them Spectrum and within months of that acquisition they raise the rates and the quality of service begins to fall off. When you have any problems with any of their services TV, phone or internet they are totally unresponsive to your complaints, they send out untrained repair people that make little or no effort to fix your problem. I am stuck with this company because I live in a community with an HOA that got roped into giving Spectrum an exclusive contract, if you have any option get your service from anyone but Spectrum.

I had Charter some years ago and left because anytime I had a problem with the service (in those days it was TV only) - if I called customer service I would be treated like a liar or blamed for the issue, even when the problem was their equipment. I went back to them now that they have merged with Spectrum because they seem to have very good prices for the services they offer in a bundle.

Where to start? We were Spectrum triple play subscribers in 2017 until my one year program was up, and as expected the rate went up around $25.00. I canceled the TV and phone only, and went with my old friend Dish Network. I turned in the equipment and found they had disconnected my internet. After an hour they reconnected me. The next day, I found out I had no e-mail. Back on the phone, and eventually resolved. Fast forward to September 2018. I contacted Spectrum about a change of address for my internet, as we were moving in October. I spoke with a very high pressure lady in Columbus, who convinced me to go back to the triple play, and I bought in. She also said Spectrum would reimburse me for Dish's early termination fee. I emphasized that my TV service was still Dish, so a tech would need to reconnect.

They have no intentions of actually helping you, do not care about the lack of customer service or lack of actual service you receive. We pay for internet and cable that we possibly get 1/2 the time. They make sure to take our money though. If you have ANY other choice use them!

November 2018. My Spectrum bill has been paid via Bill pay through my bank for over a year now. Up until the last two months there has never been an issue with the payment crediting my account. For the months of October and November 2018 Spectrum claims they never received the payments yet I have check numbers from the checks the bank bill pay sent. They lost my automatic bill payment that comes from the bank. I’ve paid the late fees for both months and now my credit is being affected. Please fix this.

Tech never showed between 4 and 5 pm on Sunday. I called three times and finally at 8:30 pm dispatch called to reschedule. They rescheduled for 10-11 am next day. Still no show. Called at 12:30 pm and was supposed to get a call from dispatch but it’s over an hour later and still no call. My job depends on having internet at home. If you want good service and quick installs where the tech actually shows DON'T go with these people.

Spectrum is horrible. They have no intentions on working with its customers. They up the charges and basically charge you for everything. So once you pick a plan, it's double by the time they done. It's borderline criminal. But they're still in business. Please seek other services before.

I have opted for new connection (1st week of Nov 2018) and ordered the package for the free setup. When I tried to set up the modem, it did not work and had to call customer support for the technician visit. Based on the schedule technician came and has resolved the issue by fixing something at the box in the neighborhood, from where connection to my house was sourced. He took my signature for the site visit & fix, on his mobile, blank signature screen.

I've been a Spectrum customer for about a month. I have Internet at 30mps & streaming TV. I have yet to have 1 whole evening where the internet/tv didn't freeze up at least half a dozen times or, more often than not, just completely quit working altogether! I am a VERY dissatisfied customer to say the least & would NOT recommend this service to anyone I actually liked!

I added HBO, SHO and MAX on my account. Spectrum switched me from Brighthouse to Spectrum. They told me none of my other channels would change and quoted me a price. All my channels changed. I reported them to the PSC for bait and switch. Now they tell me my rates have gone up in June then again in September. They keep raising the fees and printing in small print on their bills that they are doing so. So I decided to cancel my bundle and of course they had to transfer me and disconnected me as they have done in the past. Terrible customer service and a terrible setup. We should have more than one cable option. Competition would keep rates down and demand better customer service.

I recently got Spectrum’s service for $20 a month. Where you get to choose the channels you want. But you have to watch those channels on their app. That is where the problem is! The app never works! Not even half the time! At least 3 or 4 times a day it goes out. It’s a crapshoot when you turn it on. Whether it works or not!! This is all 100% true. I have called multiple times no one can help me. I actually had the one guy tell me that they get complaints all the time and there is nothing that can be done. I either had to deal with it or get rid of my cable. There should be criminal charges brought against Spectrum. For stealing my money and not providing a service that works!! If I stole cable that would be against the law. Why doesn’t it work the other way around?? Only reason they got one star cause there wasn’t an option for negative stars!!

I had came to a one year agreement on the telephone last February regarding a "Bundle" from Spectrum Cable which included various cable stations, internet, and telephone. Fast forward 9 months to today, November 13, Spectrum raised the prices and upon asking them about this, I was told THEIR agent lied to me last February. I promptly canceled, and although the dollar amount was minimal, I thought if their agent lied before, who is to say the person I am currently speaking with (Supervisor Evan) is not lying to me now, just like previously when they lied.

Returned all my equipment to Spectrum a day after I stopped service due to moving. They owed me $59 in over-payment and when I called the rep said they only got my modem and not the router. I told him both were sent together and check weight of box on tracking. He said check would be in mail next week. 2 wks later no check so I call and now the story is they didn't get any equipment back from me! I can't find tracking number receipt from UPS and now they are trying to bill me for the price of a new modem and router although it was at least 2 yrs old 'cause I had rented it for 2 yrs. These guys have a history of doing this to customers. They are liars and crooks and are flat out robbing their customers.

Internet wasn't working because of the California wildfires. Called Spectrum customer service and they sent in Jeremy, our technician. He was really nice and professional. He answered all our questions and refused to take the tip we offered him. Overall I'm really happy with the service.

Years of having had SPECTRUM removed from our home I've had the unpleasant experience of forcibly having their services re-installed into our home since Spectrum has the monopoly of the surrounding area where we live. Neither WOW, AT&T or EarthLink are able to install cable into our homes even though we are compatible with their services provided. This said, installation time(s) have not been in compliance - workers neither shown up or extremely late. Our time taken from work and loss of monies cannot be recouped and SPECTRUM not once consider adjusting our account. Monthly billing not HAS YET to be submitted electronically or USPS regardless of the MONTHS of calls to customer service OR emails to CEO hotline.

Reinstating my regular service after it had been on "seasonal" mode for a few months, I was faced with Spectrum's conversion of TV service to a 100% digital format. In addition to the additional fees associated with equipment required for digital TV, making the conversion has been a terrible experience. The lines at the Spectrum store where I got (and returned some of) the equipment were incredibly long. I was issued faulty equipment. When I returned the equipment, they totally changed my bill, cancelling services I needed. When they gave up trying to make my equipment work from a call center and said I needed a service call from a technician at my house, I had to wait about 5 days for an appointment.

The company Spectrum does not take responsibility when they make a mistake. My husband called in and was told that he needed to pay at least half of the past bill or we would be disconnected. We only owed 28.94. He was told it was 177.26 today or the service would be disconnected. When he asked for an explanation the guy was very rude and made no sense. He then proceeded to give the representative our bank account information. I immediately called back and told the representative that I got we did not owe that much and please explain the amount owed. The representative said we owed 28.94. I said I knew that, my husband paid someone else's account and was threatened to do so.

Unbelievable! After being hounded with junk mail for MONTHS I finally succumbed and ordered the $89.99 special. That $89.99 bill doesn't include RECORDING or WIRELESS and the first bill informs that there will be an immediate raise in the equipment and Broadcast surcharge fees. They don't tell you until you order that they also charge for installation. OUTRAGEOUS! Buyer beware.

First I want to say that I’m a LONG LONG time, Time Warner customer... Whomever states Spectrum is great or does an excellent service... probably works for the company! Spectrum is a piece of garbage wasting my time for two weeks trying to get the cable & channels going for $143 dollars a month & it’s still the time I cannot see my channels, it’s been call after call not counting I have wasted my gas going inside Spectrum local stores, I have not gotten a solution or fix! This company all it does is steal the hard workers' money! Total piece of GARBAGE! If you want to get STEALED GET SPECTRUM AS YOUR CABLE, INTERNET AND PHONE PROVIDER! If you have the option of SWITCHING providers rather than Spectrum DO NOT HESITATE ON DOING IT! My sincere recommendation! Don’t let this people fool you or take your hard earned money!

Well it has only been a few months since a judge approved the AT&T / Spectrum merger and I just received my October bill will went from $188.22 to 209.12. I have Spectrum TV services and AT&T cellular services. I guess it is time to shop for new service providers.

Did not take long for me to ditch Spectrum. Since May 2018 to election night 2018, I have had so many problems like many others. After third DVR replacement because of the shutdowns just from using the equipment as it was SUPPOSED to be designed to perform, like fast forwarding or rewinding, I switched to a regular TV receiver. They tried to charge me $35 for replacement, and I refused to pay it since the rep said I would not be charged since I am disabled AND DO NOT OWN A CAR.

I have been a customer for Spectrum for two years. They are not my first choice when it comes to service. I got a promotional price for the first year then that price went up to by $30 for the second year and they said I was still getting a promotional discount. This year again the price goes up another $30 dollars being off any kind of promotional discount. They say it won’t go up. I have internet that drops out and they said in the beginning that it was the wiring in the apartment. The wiring was fixed in the complex and they said they didn’t see a problem when it was doing the same thing as before. I pay my bills monthly on time and there is nothing but having to pay more and more each year. I can’t put satellite at my location. I am stuck with horrible service that like satellite goes out when it rains. If I had a choice I wouldn’t stay with this service.

This is ridiculous!!! Ever since Spectrum took over Brighthouse it’s a terrible deal. They put me on a package with a phone which I don’t use and I gave up a bunch of channels. THEN when the promotion ended they raised me over $60 a month but I still have nothing. Every time I call NOBODY will help me. They say nothing we can do. So now I am paying $154 for missing channels!!! I asked them to work out some deal. They refuse to work with me. Period. I hate them. Such scammers.

We moved in to The Colony TX area for more than 3 month. 3 months ago, when we have the service, we were told the cable in the back of the house will be buried within 7 days, but 14 days goes by, cable still there. We called, and called and called for 3 months, many times. We were always told there will be an order and someone will call me to get it buried. Someone did called a few times to tell me it will be buried tomorrow, but many tomorrow has past, cable still there. HOA sent letter to me will fine me and the kids are running around in the area. Parents told me if any kids gets hurt, I will be responsible for. I said there is nothing I can do besides keep calling Spectrum. The parents told me I should call the police. I will call the police if no one fix it by next week.

Had internet service and was on e-bill as this is the only option you get. Was paying via the APP and has to disconnect my service since I was moving. Turned in equipment and advise to send me update final bill. App was disable and I never received the final bill in the mail nor via the app. Now they turned me into collections for $ 36.00. LOL. What a joke. Weeks after disconnecting tried to log into the app but my final bill never showed. Was not able to view pass or present bill and never got one in the mail. The company has terrible communication methods. Poor customer service. Will never, never, never subscribe to their service. Glad I have Frontier in my new place.

I switched my equipment over to TIVO to save on cost and get better technology. It was a complete nightmare dealing with their service department. They were poorly trained and had no idea what to do. They brought non-compatible equipment that didn't work with their modem. After a 3 week fiasco of phone calls and wrong equipment, I was finally up and running. It was worth the effort to have better equipment. I have a second home and my provider is Xfinity, so I'm able to see how bad Spectrum is. Wish it was my provider in Ohio.

Spectrum (formerly Charter in this area) recently upgraded their service (to our advantage I'm sure *sarcasm*). I apparently need to upgrade to a better modem. I was told this was no additional charge. If I were dependent on this service for any kind of income it would have been much worse. I can get one tomorrow, in the meantime I have no internet. The agent told me that I should read every piece of mail that comes from Charter. I told him it was almost all sales crap. He said there are important notices. I hung up. Everything I get from Spectrum says "Important" am I expected to read every piece of junk mail I get just to make sure I don't miss something? Should I take every fraudulent phone call and email seriously for the same reason? Is Charter Spectrum condoning fraud?

Spectrum is the most incompetent company I have ever come in contact with. My husband is looking into getting Internet and Phone Service through another company. I called to get an upgrade, so Spectrum came out and changed my equipment. However, before the lazy technician left, he didn't even check to see if all of my services were working! I had to call them back and BEG for someone to come back out and connect my landline phone service, since I absolutely need it for work. They came back and now it's been 2 weeks and I have no features on my phone line.

I have had Bright House/Spectrum cable & internet not by choice but at 3 different addresses. One, after given many routers, every evening I had to call to get my cable/internet to unfreeze. Every night. Told me they can only fix it if they come out and I have to pay a service charge. This home, had issues with them having equipment. My original appointment was set 1 month in advance. Service person shows up telling me they ran out of routers; that Bright House only gives the techs a certain amount. And he was out. And they would call to schedule to come out with a router. No one called. I called the Spectrum rep for the community I live at. He is not helpful and does not return emails well. I do not have AT&T as an option because this community has a deal with Spectrum/Bright House for its properties.

No contracts, great! Provide internet service for 44.99. Great! They will then proceed to contact you by phone & mail to convince you to bundle a media package for a better price. It is NOT! After 12 months you will get a bill for $70 + dollars. You call and let them know this must be a mistake for them to tell you the 44.99 was only an introductory RATE! They say "sorry, can't help you, it is what it is now because you are no longer a new customer." Ask if you wish to continue service or simply cancel. "Well, yes, bye..." Cancel service. They DON'T! You will have to report them, and continue to waste your time calling to get them to cancel. They don't want to cancel your service because they want to be able to bill you the doubled rate. SCAM COMPANY... PLEASE BEWARE!

I can NOT believe that this company has the "nerve" to actually go up, for some people nearly $100.00 per month! And I cannot believe that they're actually being given the okay by the commission to do it. Will service be better than it's been? Or will shoddy services continue while we line their pockets with more money? I'm on the hunt for another provider or to get a Firestick, so that Spectrum can 'stick' it where the sun doesn't shine.

First of all, I just wanna ask who had the cojones large enough to serve this ** to paying customers. If I wanted my internet to disconnect every 5 minutes, I'd unplug the modem myself. Slowest speeds I've ever seen, the weakest signal imaginable. I get better service using my phone's mobile hotspot/data, "AT&T", you know, the one they claim they're better than. (I think you'd have to hate yourself to get Spectrum's mobile service as well).

We have 3 TVs. 1 of them goes out several times a week causing me to call Spectrum to restore the converter box. Such a hassle. I've never had to do this with any other providers, and I've had most of them now. I don't care or believe their equipment will ever work properly. Poorest engineered service ever I have paid for.

I was a customer with Time Warner and recently came back as a Spectrum customer. I am not happy with this quality of service I am currently getting. The television live broadcast doesn't work. The on-demand is not working most times. This problem has existed for three months. Can't go beyond this if there is no improvement.

Spectrum came out on a weekend to install new internet service at my home. After 4 hours the technician tells me that my service line signal wasn't working so he would have some come out to finish the installation. No one came. After multiple calls and being given the runaround I am still without internet 48 hours later. These ** did not deliver the service promised. They failed to complete a new internet installation job in the time agreed upon and charged my credit card for services not rendered. I am absolutely disgusted. Never had such piss poor service. I am gonna make sure I repost this on every website that allows customer service review. Beware of Spectrum! They take your money and give you the runaround. They don't even follow up on their own screw ups.

I understand that I was on a special rate and it is due to go up. So I called asking if they would reduce it. Of course the answer is no. It is going from $135.00 to $155.00. Next year it goes up to their standard rates. They don't believe in reducing it for their current customers who has been with them for a long time. Then I was checking online with Spectrum and the young man called and I was explaining and his remark was IT IS WHAT IT IS. So rude. I will stay this year and then if it gets close to $200.00 next year, I am gone.

I have had nothing but great service from this company. From internet to tv service. Each time I call, the hold time may be long but I always get a friendly and knowledgeable person on the other line who is more than willing to help resolve my problems. I will always recommend to anyone looking for amazing reliable service!

This service is horrible. They change their name from Time Warner cable to Spectrum but still kept the bad service. At 12:40 my internet and cable went down and was not restored until 3:02. I was working on an assignment for school and the internet crashed. I called the company at 12:48 and the automated system stated that there was no outage in my area. S/W Sarah and she stated there was outage in my area and read from a script about how she would credit me 7.94 and give me a call back once services were restored. I said it was acceptable because my teacher will not allow to make up the assignment. She continue to read from her script.

I had to drive an hour to pick up a cable box! The representative in the Kissimmee office was very rude! She ended up giving me the wrong box. It didn’t have the serial number assigned to me. Spent most of the next day on the phone with someone trying to help me activate it. She finally had to send a tech out to the house. He discovered that not only was I given the wrong box but it was a defective box as well! The tech suggested that I call corporate about it. He was very nice to me. When I called corporate she was even ruder than the first woman! She said that she was going to look up the tech that had been so helpful and he would be in trouble! She said they don’t give upgrades to customers for their mistakes! I am so done with Spectrum!!! If I could give negative number of stars I would!!

CHARTER SPECTRUM claims that my payments for June and July 2018, for Internet, were not paid and proceeded to deactivate my services. I normally make my payments online through US Bank. I went to US Bank and after being jerked around by them, they provided with ACH documentation proving that Charter Spectrum had cashed both payment. Well, in order to reactivate my services, I had to pay on the spot, over the telephone, causing a double pay for June and July 2018.

Can this crap go on? TWC ripped people off for years and now Spectrum just took the torch. They are overpriced and do NOT help when you call them IF you ever get in touch with them. It is sooo annoying!! I have NEVER hated to call into a call center as much as I hate calling them. The only other place worse calling is DMV!! Believe me, after 20+ years, NOTHING has changed for the better!!

I have been a Spectrum customer long before they were called so. Have had no issues up until they increase their speeds to 200mb, I suffer poor connectivity and slow speeds to the extreme. I have had to call a few times and each time they have sent a technician out but every time they find nothing. Please stay away from this company. You have been warned.

The Spectrum App is pure junk. We get blurry pictures, it "overloads" and shuts down almost every evening. You call and get apologies, "we're aware of some issues and are working on them"...for nearly a year! Then we get our bill. Who is going to reimburse me for all the time I've been on hold (average of 20 min.) only to get no results. It will kick you out and ask you log back in and our log in won't work...another phone call and reset. If this is an example of 21st Century technology, bring back the rabbit ears!

There was already an active Spectrum account at my address but I decided to open my own since I was gaming so much. After the initial install I kept getting lag spikes. I was plugged directly into the modem with a 100MB connection. Techs came out to my address 4 times in one week. Each time they said they had fixed the issue. I was getting ready to leave the state so I said to myself / forget it! I returned the modem and canceled my account.

I've had the streaming TV service since Feb 2018. I has worked maybe 50% of the time. We have three Samsung TV's, all have the Spectrum streaming app as well they all have Roku device's with the app. In the last few months the streaming has got to the point where it just doesn't work well enough to watch. All devices have Netflix and Prime and work flawlessly so we knew it was a Spectrum issue. I finally decided to bite the bullet and call today (hour on the phone). Started with internet/streaming TV support and explained the scenario and said I'd like a technician to come and resolve the issue.

I pay for Spectrum Gold Service. Over and over when I try to access a channel I receive a message that says, "Only available to Spectrum Gold," which I pay for. When I call to complain no one answers. Tonight, I finally hung up after waiting an hour and five minutes. Don't buy Spectrum. It's a moderately good service with horrible support.

I’ve had Spectrum/Time Warner for a little over 2 years. I recently got tired of my bill climbing every month and the cable and On Demand services NEVER working properly. After going days without being able to use my Cable, I’d decided that I only needed internet from them. Well, my internet goes down just about every single day and when it’s not down the speeds are ridiculously slow. Spectrum service is some of the most expensive that money can buy and it never works like it should. The commercials about change are disgusting and laughable. They care nothing about their customers!

I kind of figured that others were screaming sour grapes when they were complaining about the service levels provided. The streaming service given to customers lacks seriously, considering the vast numbers of people they serve. Based on my experiences, they were not wrong... Not at all. Frequently my picture goes totally out, and when it does work, very often the picture will pixilated, making the experience totally negative. I do also subscribe to Sling, and they do not have the same problems that Spectrum has. This is made totally worse for Spectrum, as I use their internet service to get Sling. I have used DirecTV, Hulu, Sony Play Station, and Netflix services using Spectrum internet, and nor once have I ever had an issue with them. Why is there such an issue with Spectrum Streaming the others don’t have?

Since we are gamers at home and use the internet we contracted for one of the highest and most expensive packages they offer. We go offline all the time, there are times when we cannot even reach Google. Awful service.

They don't reimburse you for the early termination fees you incur for leaving your current provider. They won't respond to your emails. And a year after you switch, your bill will double. Don't fall in the trap. They are worse than ATT.

Since having Spectrum install my wifi and TV I've had 3 different boxes installed in less than 3 months. I've called them continuously with problems: can't fast forward, can't rewind, can't pause, can't change channel. Changes to unwanted channel. Missing recorded programs, automatically rewinds to previous program and channels, can't bring up TV guide. EVERY DAY. Every time I'm on Skype my wifi connection goes down.

I just upgraded my internet to the Ultra and it is super fast. I love the new boxes that they came out with. They are amazing. My Spectrum app works great with the Roku device that I have on my patio TV. Overall I have had great service with this company. Worth every penny that I pay for the service.

Time Warner sent me a promotion to upgrade my service to ultra high speed internet for $69.99 per month. I was under a new customer promotion and was paying $114 per month. I was not happy with the cable line-up and never used the line land, so I called and decided to just do cable and cancel everything else. The rep talked me into taking a choice package where you can choose 10 channels + basic for $20 plus the cost of basic. That and the internet was supposed to be $121. I figured it was slightly more than I was paying but at least I would have the high speed internet.

I recently lost everything in a hurricane. After paying out of pocket expenses I have been broke. I called after receiving a notice on my TV to call or services were going to be interrupted. They will not even set up a payment plan with you. After being without for a week they only want to offer a $40 credit. Rude customer service. Not worried about anything but money.

I phoned Spectrum for the first time ever to inquire about their residential services. The gentleman that answered was a very fast talker. He only wanted to talk and not really listen to my questions. And he gave me prices and wanted me to sign up right that minute. When I told him I needed to think about it, he became very rude. Telling me prices change daily and I needed to make a decision now! I told him that I would not be high pressured into any business deal and hung up. If that is the way Spectrum introduces themselves to potential customers, I cannot imagine being a customer paying for this rudeness!

Spectrum went to an all-digital signal around September 2018 that is scrambled and requires a box that you can rent, or you can buy a streaming device like Roku and use the Spectrum App. The problem is that the Spectrum App is complete CRAP (error fails 60% of the time, when signal is up the quality is poor/blurry 80% of the time). This business model of scrambling the signal is to stop the line theft, but the statistics will indicate that this is small compared to the amount of dissatisfied customers that are paying for service that is now flawed and ready to leave.

The quality of the image gets muddy and the resolution sucks. Sometimes I just get an error. With that NONE of the other streaming services have this issue so it's not my internet. It's only $15 so I put up with it until a better solution comes along.

Price increased 40% which ridiculous. We called in to cancel the service and the customer service said the new price will be $59.99, at the same time, the online bill posted to be $69.99. Opened ghost account under my name and refused to close for more than 2 years! Filed complain to Florida BBB but forwarded to MO BBB, MO BBB 100% stand on Spectrum side and didn't have any help for Tampa customer. Filed complain to MO Attorney General based on the guide of MO BBB, and MO Attorney General office didn't do anything and forward us the response of Spectrum to BBB. Spectrum is MO business and MO definitely will protect Spectrum but not Floridians.

It was 1am and my internet was disrupted. I contacted customer support via the chat on my phone. He stated there was an outage in the area. I asked why since it was not raining. Then he said it was maintenance. I asked why they did not at least let customers know to expect this outage and he says they cannot do that. They have to pick a time that the least amount of customers will be affected. I said but I am being inconvenienced and that not everyone lives by a typical 9 to 5 schedule. I am in college etc. I asked about compensation for time lost and he said they would have to calculate the amount of time I was without service and credit my account. I asked for a confirmation number of this info and he said there is not one. My service with disrupted from 1 am to 7 am. without any pre-warning.

Is On Demand on demand? No, if you want the On Demand TV interface to work, on demand. Once you get a channel, select the channel (click scroll-down very, very, very slowly, it's too slow to show you the channels "on demand"/on demand), then enjoy the error code(s). Mention the error code when you call, one that tells no one anything, reboot your cable box, find it doesn't work, have someone come to the house (we've had three visits -- we live in a major City in Orange County, CA), then it works for a bit, then the errors start again while the audio of On Demand channels cut out... Now, start the process all over again. Best Practice: ASK what $$$ portion the "On Demand" is of the total cable bill and then sternly ask that it be removed from the bill for each month "On Demand" doesn't work.

The end of December called Spectrum about my Time Warner account going up to over $200.00. They quoted me $192.58 for the same services which included some movie channels. On Jan 1 I tried to watch one and it wouldn't let me. I called and they said I didn't have any movie channels. They also would not stand behind what the salesman told me. Then I received insert saying that their box fees were going up, so I called and they said my price of $192.58 was still good. Then I had problems with my whole house DVR not showing programs and after calling multiple times to reset it they sent out a repairman. He said, "If I step foot in your house you will lose the whole house DVR." So we sent him away.

Spectrum is HORRIBLE!! If you are in their sphere of power you will have no choice! It is a monopoly. They confuse the bills and do maintenance almost EVERY NIGHT. So if you use the internet at night. You're SOL. Will need to break this monopoly. No other service providers provide around 34744 unless they are satellite and you have to be wealthy to afford them.

Spectrum advertised packages that is not available to all the customers on their website. Their customer service representatives don’t know which packages are available to the customers. I end up paying over $250 because if they enrolled me in a wrong plan. On top of that, they hung up twice when I called and the supervisors are also rude and not helping.

Requested to start new service and my appointment was set at 12 pm. At 1230 pm I get a call telling me the tech would be out at 3 pm to 4 pm and that he the install fee would be waived and the first month's bill would be cut in half. The tech didn't show up until almost 5 pm. Charter customer service told me to "just be happy he is there now". Next issue their equipment fails during first use. Paying for 400mbps download and getting at the absolute best (wired) 280mbps download. I call tech support and they tell me my signals are very bad and they have to send another tech out. I've had Charter for about a month now and not a single thing has worked correctly. Oh and for the install fee being waived and bill cut in half, that was all a lie, when I got the bill and called customer service told me that they don't do that. And no reimbursement for not getting what you're paying for as far as the internet speed goes.

Friday 8/31- Tried to make a payment but got several errors. 10 mins later I get emails confirming payment and my bank account showed 3 charges for $98.94 from Spectrum. I called and was told 3-5 business day. That Monday was a holiday, I had bills set up in AutoPay and had to buy milk, diapers, etc for my baby but do my best to work it out during the weekend. Wednesday 9/5- Spectrum calls my husband to tell him everything has been taken care of and to give 24 hours to clear on my account. Nothing refunded until Saturday.

Have had Time Warner/Spectrum a number of years, bill is high but remained same until recent statement, stating discount has been extended 12 additional months, increase happened anyway and three long calls to Spectrum got me nowhere, they are trained to deflect customer concerns by putting customer on a grueling "spin cycle", shameful practice and will be looking for service elsewhere... Greed must be motive and in these big companies comes back to bite them in one way or another...

Never in my life have I had my internet go down more with a provider, I'm supposed to get 100 up and down. I get 40 down and 5 up. DO NOT go with them. All you will get is lacking speeds, semi decent customer service, and constant dropping of service out of nowhere.