Spectrum Reviews

If I could give them 0 stars, I would. Internet failed often when we had it and worked a lot slower than the internet we have now, which we also pay less for. However, our experience canceling service was by far the worst customer experience I have ever had. I called to cancel because our family was moving and we needed to change providers. When asking how to return the equipment, the customer service representative told me I could to return it to any Spectrum store. I asked about mailing it back, and she told me "you have the address."

I’ve got stuck with Charter Spectrum when I moved into my apartment complex where I’m forced to pay the complex $26 a month for VERY VERY BASIC cable. It was supposedly A “Great Deal” that they negotiated for the senior/disabled complex I live in. They have been a nightmare right from the start. First it was the installation and setting up my service and where I wanted my TV in my apartment that I experienced problems with. Then it move to their so called customer service and billing. I have been behind right from the start? I explained what I needed when I set up my service. Then the bill came and like other things I was told by Charter Spectrum employees it was different when my service started. Horrible service and management!!!

It is illegal for Spectrum to throttle speeds for what I (we) pay for and yet that has been going on for a long time. I pay for > 100 Mbps speeds but they think I don't check my speeds randomly. They have historically throttled my speeds well below what I pay for. Around 70 Mbps or below. That is fraud and needs to be addressed. Additionally, they don't have a technical support email address and now they claim their chat support service is down. I'm sure it's down because they have fired its Indian partners who staff that service. So that leaves us only the phone support line which is always always busy. So basically they are saying, "Take what we give you because we don't care." It's impossible to reach them but man they come after you for their payments and spam you with email and junk mail to upgrade to premium services.

I scheduled service cancellation a couple of days out; then called back to extend my service to coordinate installation with new provider. I changed the cancellation date 24hrs+ before service was disrupted. Upon receiving my final bill, and after speaking with several Spectrum employees including a supervisor, I have learned that the "retention rep" I spoke to unilaterally doubled my rate of service for that remaining week - without notifying me of any change in rates (in writing or on the phone call). The Spectrum supervisor is defending this practice. Since all Spectrum calls are recorded, and I have the date and employee ID, this is easily verified.

I am writing with a complaint about Spectrum (internet services) and their business practice (antitrust violation possible). I will attempt to explain my situation as simplistic as possible. We bought a home this past year and continue to make improvements but discovered that the home is only wired with a coaxial cable system and not the additional Cat5 type connectors for our computers and TV. It did have only one connector in the home. After a survey from a professional to wire the home with the Cat5 connections it would create a pretty big expense (wiring and wall damage repair) roughly over $1500.

These people are the worst, cannot be truthful when signing up. They pressure you into spending more money than what they advertise, or tell you that particular plan is not available in your area then try to have you agree to use a more expensive program. When you ask questions they try to belittle you into accepting their nonsense... Beware of these people. In the end you will see why so many complain on sites such as this. When talking with them ask why they have so many consumer complaints, listen to more stories they make up.

Horrible. We moved and they have been out here 2 times in the last week to put a live cable wire in our living room. Let's Call them Larry, Curly and Moe, that says it all! Living room today still Has NO active cable. My husband and I are appalled at the lack of professionalism and also the arrogance of the previous technicians that have been here. If they do Not do their job, we will cancel and go with another company if need be. I again am not making this up, the one tech was looking in our closets, and pushing back our blinds, never have I seen such unprofessionalism.

We have lived in a small town in the Southeastern US for over twenty years. During that time frame, there have been numerous iterations of internet providers, some good, some bad. Spectrum, by far, is the worst. When we have issues in our neighborhood, we contact neighbors to determine if they are also experiencing problems before we call for service. Here's my current list:

We use Spectrum WiFi for business on a daily basis and it crashes on a daily basis which equals a loss in revenue every day. We depend on it to process coding and medical billing. They never take responsibility and say someone must have hit a pole or a storm which did not take place. Primitive system, years behind what is needed. We need an independent source of WIFI.

Increasing rates, even after years of service - no reward for staying a customer - horrible customer service. Had to call twice today about rate increase on bill (no surprise) and the first person hung up on me - the second one - it took him 20 minutes to figure out that I had a running credit on my bill because it was easier to pay $10 for an increase last year instead of $3. He "worked there for 11 years and had never seen that before"?? I find that hard to believe. Overall, the employees just don't seem to care.

I went to order service and I was given cable box, internet box and a bunch of cords with no instruction on how to hook up. I ordered phone service to receive collect calls and was never told I could not receive these calls thru Spectrum or would not have ordered. I was without cable, internet and phone for the first week of service so they sent out "technicians" to fix the problem. Problem was not fixed and they were in and out of my house for 5 hrs! Very next day they send another "technician" and he finally got it working. Every time I call I'm on hold for a minimum of 20 min and then I'm transferred to 3 different people and still no resolve! Can't get a supervisor on the phone, EVER! This company sucks, service sucks, cs sucks! I think I'm gonna give WOW a try. If you're thinking about Spectrum, DO YOUR RESEARCH!!!

I had a problem when your company "miskeyed" when porting my toll free number. I wait 6 weeks for them to tell me they resolved the problem. Once they did I made an appointment for installation. The installer came three times before getting us up and running except for our toll free service that apparently had not in fact been ported over. I started speaking with Spectrum's customer service and it took two full weeks of our toll free number being down and about 8 hours on the phone holding, filling out LOLs repeatedly, being disconnected and being promised callbacks from Supervisors that never came.

We have been a customer of Brighthouse, Spectrum (and other company name changes) for almost 15 years. In that time we have had a great many changes to our service; some we requested, some that were mandatory by the provider in order to continue receiving services. The internet service is frequently slow, even though our bill indicates that we have 200 MBS service at no charge. I'm not sure how that works since Spectrum doesn't offer that MBS in our area, free or not. This was confirmed with your customer service department.

We have been customers of Brighthouse/Spectrum for more than 20 years. Each and every year the cost of our service has increased, while the quality and customer service, has steadily decreased. They offer NEW customers better deals than long-time customers, and treat their long-time customers very poorly. Whenever you call to address a problem, especially about their billing, you are on hold, switched from one person to the next, and put on hold again and again.

So, Charter and Time Warner merge to create a monopoly and then raise rates. It should be illegal. When my rates went up dramatically, I decided to get rid of the DVR and landline telephone to make up for it. Oh no, Spectrum isn't having it. We were told that we could get rid of the DVR but if we got rid of the phone, they would raise the rates on the internet and tv. (TV is already at basic service). Over $2040.00 per year to watch basic cable. (Hundred of worthless channels.) A phone that only rings when someone is trying to sell you something or scam you. (Do not call list is worthless.) And overpriced internet service. Thanks Spectrum!

First, if I could give this company a 0, I would. So, my husband and I decided to go with Spectrum for the bundle package, home, TV, internet. So I call, schedule a date for installation. On the date of installation, the technician comes, he walks through the house and tells me, in my son's room, the furniture needed to be swapped because the cable wires were behind my son's bed. Ok no problem, then he tells me while I work with my son on that, he will begin in the master bedroom.

All of the services that Spectrum offers are terrible including the customer service. You pay more money for less service and god forbid you need to call for help. It’s like you're bothering people to do their job. The best is a technician came out to fix my box and had to call 2 other people for help. I hope NYC bans Spectrum. They are lying thieves.

We had some issues with Time Warner, but when Spectrum took over here in NY, it only got worse. Besides Internet issues, along with numerous disconnects and slow navigating, we had to eliminate numerous TV channels. Even then, their rates are so high, it's disgusting. Paying about $100/mo. for TV that has nowhere near the quality channels to watch we once had, unless we pay even more. And, you can't get anywhere with them when you try and get them to accommodate you. Just a horrible company to deal with. You're at their mercy, and they have none!

I have never felt so compelled to post a review. This company's blatant disregard for customer care amazed me. In April of 2018, I decided to purchase cable and internet with Spectrum (despite the well documented negative press). To get my house wired up, I agreed to pay 800.00 to have the work done by their "construction department". It is now July, and no work has been completed. When I call for updates, it is very evident that no one I spoke to knows anything. The only explanation I ever received was there was "system Issues". I have demanded a refund, and this too appears to be too much for them to handle. I am appalled at their lack of customer service, and strongly recommend avoiding them at all cost. I now need to consider legal action just to get a refund for work not completed. Astonishing.

My mom recently moved and was required to use Spectrum. She is paying for Spectrum Select which advertises 165 channels. Of those channels, approximately 1/4 of the channels are music channels which my elderly mom enjoys. When trying to access these channels, she was consistently locked out with a screen message that says those stations are not included in her subscription. But, she is paying for those channels as part of the package. After contacting Spectrum, I was told that she needs to rent a Set Top Box at $5 more per month to access those music channels that are advertised as available with her plan. I was told that the music channels required this due to them being HD. She does not have an HD TV. Bait and Switch or downright fraud is what I call it. Do something about these thieves please.

3 stars because when it's working, it pretty darn good. Two stars off, because we were overcharged for 2 years for 5G wifi, we did not receive. After having a tech to the house and calling many times, we found a tech that knew what they were doing and gave us the 5G option on our wifi list, after 2 years of paying for it. Total overage cost of 960! When we attempted to get our monies back, they offered 30 a month off the bill for 3 years! I guess my wife and I are now a creditor to Spectrum, taking minimum payments on our account... With no interest.

I am a 70 years old lady who enjoys to watch movies and drama on my TV with internet. I was paying for internet services last year to Bright House. It was an ok amount... but since these people from Spectrum came over... I can't afford to pay. They are charging me $60.00 for 25 megabytes. That's completely unfair. I live in a fix low income. I did ask go a discount for seniors and they said... it was not available in my area. The thing is no other company can't offer service in my building because Spectrum is the only company with the right to offer services. Then where are my rights!!??

I have a regular TV box and a DVR box - within a week on installation I had a technician out twice who eventually replaced the TV box and the DVR also completely failed. This company was a joke as Time Warner and even worse as Spectrum. Wonder what the name will next?

Since Spectrum has taken over from Bright House Networks, it has been trouble upon trouble. Thought cable companies were bad at Customer Service but Spectrum tops it all!!! We pay a subscription and all we get is "some" TV and "NO CUSTOMER SERVICE". Finally got customer service and the lady was not empathetic at all. WTF!!! Get your ** together SPECTRUM!!! If my complex did not have a bulk account on this property... it would be a BYE BYE for me. There should be a HUGE pay cut for the management if they don't know how to run a business!!!

We have been trying to reach Spectrum for two days and have been left on hold over an hour every time we attempt to get through. This evening, after 75 minutes on hold, someone finally came on the line and said she had to put us on hold because she was having a coughing spell. Disconnected us completely. They have complete idiots taking phone calls. I am so frustrated and will be searching out every option available to get rid of this terrible service as soon as possible. We have also had problems with our Internet, and they simply don't care about their customers.

Today between chat line and telephone, I have been on hold for nearly 2 hours!!! My service is horrible, they are incompetent and uncaring. In my adult life I have never dealt with a more feeble organization!!

They took over an existing company and ruined it. They don't even offer whole house TV. We have four (4) TVs in our house and each one has its own DVR so one recording is not available on another set as it is with all the other cable companies. It's a question you don't even ask about anymore because "everybody" offers it. Everybody but Spectrum, apparently. The cable box is a pain. If it shuts off, you have to get up and turn it on because the remote turns them on and off in sync so turning it back on, turns the TV off. The sound goes to a garble or no sound for no reason while watching TV. Changing channels corrects it. I set up recordings and they either don't record, or I get an error message while setting them up. I have yet to be able to record several movies on Hallmark, the main channel I wanted with the service. All in all, it is absolutely the worse technology in the industry.

The customer service department is efficient and polite. They also came out and installed my services immediately. What was so awesome is that since I live in a remote area, they had to run a REALLY long cable/cord or whatever... and they didn't charge me!

I did not choose Spectrum. It chose me. They are quick to disconnect. They WILL NOT work with the customer. No empathy. The prices are HIGH and service is low. I miss my former cable BrightHouse.

Spectrum took over Time Warner Cable in Los Angeles last year. The action to gain customer trust and liking was to jump the prices %80 for the same service provided. So as a customer to be able to keep the tv going, one must settle for much less service and channels. Still pay a higher price. Even if you have a tv line up package, they will take out channels from your line up without worrying about the deal they have with you, not honoring even their own horrible packages. How is it Spectrum, if we decide to pay less money, to you without asking for permission. This is one of the worst, money hungry, customer unfriendly unprofessional, companies. On the top of 100 horrible companies you must deal with if you want to have a normal household with a tv on.

My Spectrum app crashes 3 times. Takes more than 5 minutes to get the app open. Then you call cause obviously the app can't help. And the IVR hangs up on you. I have to call twice. Then you get people who don't know how to do things like install new service. IVR sucks. App sucks. App shows wrong account balance. You guys charge to accept payments over the phone, while your app reflects HIGHER balances than actual. This is horrible. This company is stealing from people.

Called for service, guy came out and did one TV, supposed to be 4 TV's. Didn't leave notice as what was done, got in his truck and just left, no paperwork was left as to what was done. Said the internet was hooked up in one bedroom was temporary. Called customer service and they said they would have a different tech. Come out the following day, well 2 days later no tech. Yet.

This company is clearly price gouging. No alternatives in our area (Brooksville). So they raise rates while taking away channels, lowering bandwidth, give horrible service and support. Monopoly! Spectrum bad!

Watch out Spectrum customers when you get a replacement for current equipment you may not get the same capabilities of your current equipment. The DVR that I had was freezing up on average about every hour. Called Spectrum and was told to bring in the DVR and it would be replaced. Received the new DVR and started to set it up with my previous recordings. I started receiving messages about conflicts on my recordings. Never had that problem before. Then I started recording 2 shows and wanted to watch a different show. That was not allowed. I could record both shows but had to be watching one of them. That was never a problem before.

I had Spectrum internet for the duration of my residence at my current home I bought last year. They always sent promo product to sell me bundle product for internet, TV, and voice service. They offered 21.99 for upgrading from just fast internet service. I tried to give them more business since they were always really great whenever I called for outage or problem with connection and fixed whatever needed to be done and prompt. However once I ordered the TV streaming service they said at first said all I needed to order that was Smart TV so I thought sure why not.

Do not use this service. They are useless and incompetent when you have an issue with service. I’ve been dealing with issues with my internet for 5 days now. Runaround from them the entire time and no one we speak to will give us a straight answer. We keep getting robo-calls that it is fixed and when we call back to tell them it is not, we have to start all over again. One says it is an outside issue, one says it is an issue with our equipment but the lazy tech called and told us he wasn’t coming after we waited for him. He didn’t call and ask if things were fixed or even call earlier in the day, he called AFTER the scheduled time to say he wasn’t coming. We’ve complained and no one cares so I’ll be going straight to corporate and cancelling. I will tell everyone I know to NEVER use this service. Horrible customer service. Basically non-existent.

After spending approximately 5 hours total on the phone with being cut off 4 times, and scheduling an appointment finally for a technician who neither showed nor called, my issue is still unresolved. This company has the worst customer service I have ever experienced in 62 years.

I am in an area that can get no other cable except Spectrum. New customers get low rates. But I have been with them more years. Bright House was wonderful. This Spectrum has raised my amount and I cut all premium channels years ago and now pay more than when I had them. The service keeps malfunctioning. I pay nearly 200 a month. SPECTRUM BAD.

I was a TimeWarner internet service customer for about a year and a half, maybe more when Charter bought TWC and renamed it to Spectrum. In the time since, I've had many outages lasting hours if not days. Repeatedly issues arise, and the only response from tech support is reboot the modem or they'll send out a tech.

If there is any possible way to go with another company DO IT!!! These ** have a monopoly where I live and are stuck with their OVERPRICED, does not work a lot of the times, especially if it rains!!! Their service is the worst I have ever experience!!!

Worst company ever!! In the entire ** human species existence!!! That ever was! And ever will be!!! Substandard internet speeds!!! ** go down every week service at $500 per month!!! And the ** have nerve to cut your service the second you don't pay and even if you pay!! They still don't reconnect the devices or press the ** On button like they should!! Because their ** tech Dept is sleeping on their **!!! Worst, worst company in the entire ** 9 cosmos and back!

We are a cable/internet/phone customer of Spectrum. Both of our TVs are not working. I called the customer service #. Waited 20 minutes for a representative and got a twit who was only interested in selling us other services. I kept repeating why I had called but she kept continuing her sales spiel. I called about a TV issue, not for a sales pitch. Time to switch back to WOW. Obviously Spectrum couldn't care less about customer service.

The Spectrum streaming TV app is a joke and so is their support. A tech admitted their server was not big enough to handle demand. Have had several issues with the app on Samsung TV & on Roku Stick. They want you to call support to report problem but you're on phone ridiculous amount of time. They won't credit your account for the useless service you are paying for unless you create a tech ticket with them. It should be illegal to even charge for a service you can't deliver on. Sometimes you can get a callback option & other times you don't. I end up hanging up after 20 min on hold. I will be canceling the app, putting up an antenna & considering Fios internet. So done with this piss poor run company. Unfortunately not a lot of choices to choose from. Do not buy their app!!!

I switched from At&T/DirecTV 7 months ago. Spectrum offered to buy out my contract w/ AT&T. I submitted all necessary docs for the buyout to transpire and 7 months later not 1 cent has been sent to me. I have spent countless hours chatting, calling and emailing only to be told they are: "backed up". When requesting to speak with a supervisor I'm told "He will tell you the same thing". Where is this type customer service ok beside Spectrum?!? Silly me for thinking they had changed when taking over TWC. HA! It's worse now than it was then for sure. Silly me for coming back. Hope they enjoy the measly $80 they are withholding and that it was worth losing a customer. A credit would have been sufficient but no one has ever offered that in 7 months. I can certainly see why their rating are amongst the lowest in the industry. I will NEVER use them again. Consumers Beware!

Technician came out, hooked up our tv service and did not get the app working right away on our Samsung smart tv so we had to call in. After much time troubleshooting the problem the lady finally tells us we have to wait 24 hours before it will work. I asked for a credit statement for those 24 hours that I can't use the app and their response was that this is how it works with everyone. How am I paying for something I am not receiving. THIS IS THEFT! If they want their payment they get it or turn your service off. How is this ethical?

We have the worst internet service at home, I have called on multiple occasions to this company to solve the problem, send a technician who never arrives on time, then goes unresolved, and the accounts continue to arrive with high prices. I have called the Spectrum customer services to cancel the account and they have left me on hold for more than 40 minutes. It is impossible to deal with companies that do not respect customers.

I made an appointment with Spectrum Cable to install cable service at my residence. When they did not show up at the appointment time I called to get an update on the install time. I was told that we were confirmed for 1-2 pm that day (6-23/18) and they would push my call to dispatch. I waited for 7-SEVEN HOURS!!! And called three times, with NO RESPONSE from Spectrum. Yet I noticed they had already emailed me an invoice for $164. With NOTHING being done!

I have NO desire to keep cable TV equipment. I returned it after deciding to go without cable. Now, several months later, Spectrum is threatening me with some action for not returning their equipment. I DID return it but now have no idea where the receipt is. Anybody have this problem and was able to get resolve?

Spectrum offers low prices the first year for the first time customer then doubles the price in the second. The consumer has little options, depending upon the customer service person you whom you converse. Their App is unreliable and has now been down for 12 hours (6/27/18). This is a consistent problem. I'm extremely dissatisfied and shopping alternative providers.

I have had Spectrum Time Warner for the past 4 months, everyday the internet & phones go down at least 3 times. Their technicians have been here to fix the problem 3 times, but have not been able to fix it. Today I am waiting again for the technicians, but they did not show up, because my phones were down when they tried to call me. If you have another choice of internet providers in your area, go with them, stay away. Spectrum Time Warner is the worse company I have ever dealt with.

Spectrum's web interface is profoundly poor. No matter what I try it never works the first time, so it takes hours to accomplish even the simplest task. They should outsource I/T to that Nigerian prince. Could not be worse. This morning they are rejecting my credit card payments and they say to call my credit card company. When I do, the CC company says no transactions have been submitted. When I call Spectrum support, they say it will cost me $5 to talk to a person, when all I want to know is are they experiencing a problem on their end. This is only one is a series.

Spectrum here in the Camden Maine area has been an absolutely horrible experience especially at a price of $187/month. 1) Phone issues: Many Log Distance calls are totally dropped after making initial contact after less than 15 seconds of connection time. 2) TV issues: Seeing that the screen has numerous dropouts where blank screens results. Very aggravating and now has the SAP turned on without any asking or need of it. Especially on PBS stations. 3) Poor internet service: Numerous dropouts where access is exceedingly slow. For $187/month I expect service that is worth that high price but nothing seems to improve over time. Reporting problems is an even more difficult issue being put on hold for up to 30 minutes. Something needs to change!

We are stuck with Spectrum currently as there is very little competition in Columbia, SC. We have just had our bill increase by nearly $30.00, but our internet speed is so slow, we can't get through an "On Demand" movie. I just did a speed test and my download speed on my computer was 10.40 and upload was 4.75. I have everything turned off except computer and the TV's are hooked up, but not currently on. For this we are now paying $179.99 a month. It's a "cheaper" package to include a phone that is turned off and we don't use. So happy to state that AT&T is running fiber optic cable through our neighbor and we will gratefully be a new customer for their 1000 Mbps and a return to DirecTV.

Spectrum streaming TV app is the worst unreliable app on the App Store. Cuts out all day and night at times whenever I go on it, take forever to load, then tells me the app is unavailable or I’m not authorized to use it. It’s a laughing stock. Waste of money, and I’d never recommend it to even my enemies. That’s how bad their app is, it just plain and simple is not worth paying a penny a for.

We've had Spectrum TV for a few months. It worked ok at first with some tolerable glitches. Since this past weekend, channels blurry, audio not matching up with video. I spent an hour on the phone with Spectrum. They escalated the problem and told me they would respond within 48 hrs. The next day, Spectrum rep called stating it's a known problem, they are working on it and will be a few months before it will be fixed. We cancelled the service. Not worth the money or trouble.

Since changing over to total a digital service. We had more problems with having to reset the box at least once a week. Was told the reason for the change to all digital was due to service issues created by having combined analog/digital system. I suspect more a reason would be the revenue generated requiring a cable box for every TV in every household, because my service has gone south.

When I signed up with promo offer for $99 a month for TV, cable and internet, there was not a promotion for TV and internet only. I recently received a promotion letter in the mail around my 2nd billing cycle for TV and internet for $59.99. I am under obligation for the $99 promotion for 12 months. I am not eligible for new promotions in 10 months, but I can cancel my service and have nothing. I am now shopping around for better offers.

I would not recommend this company alone for internet services. I was in a promotion for a year, and that year was up. The promotion price of $44 ended, and the price after the promotion went up to $64.99. I spoke with a supervisor at Charter Spectrum they do not offer any special offers to existing customers to retain them. They offer one speed and I don't need 100mbps. All they said was, “Sorry, we can't help you out.” Other companies do offer this, and it would be wise to check into other companies.

This company is totally a fraud place. When I signed up with them two years ago, the offer I had was high speed internet for 40 dollars a month. After one year, my bill went up to 65 dollars/month (because I was told that the offer is not valid anymore), and then couple weeks ago I received a notice that my bill went up to 85 dollars a month (because the offer is not valid anymore)... Indeed I left the company! Also, I wasn't getting the speed that I am supposed to get, and whenever I call to report an issue, they would waste your time over the phone with (unplug the modem, turn off all computers, turn off your tv, turn on whatever, plug back the modem, wait for couple minutes, delete cookies, delete history, restart your laptop, do whatever... For like 30 minutes, then they would say we will send tech within a week!!!) How stupid is that!!!

I have been dealing with issues with my internet for a long time now, constantly having to reboot my modem and router daily (>10 times/day). I finally broke down and contacted Spectrum customer support and at first they told me that they could provide me a new modem because they said mine is outdated. At first they said they would be able to ship me a new one which sounded great and then they said they needed to have a tech on-site... TO SWAP OUT A MODEM! I guess Spectrum doesn't trust their customers to return their hardware. I work the same hours that Spectrum's store is open so I don't have the time to stop down there and have them swap it out.

I've had Spectrum cable for about 3 years with not too many issues. But I recently upgraded to the talk, internet and TV bundle (Big Mistake). It has been a month and still no TV or Telephone. Spectrum forgot to send the proper hardware multiple times. Each time I had to spend 15 or 20 minutes explaining my issue. They even said that they would send the telephone modem and didn't send it until I called the next time. Finally yesterday, I decided this was the day I was going to get everything going. It turns out that the telephone wasn't activated and I would have to wait until the next day. I then decided to move on to the TV DVR. It also turns out that there is a downage in my area so I wouldn't have TV for a few hours. They also said that I needed another piece on hardware that they forgot to include.

This is the single most toxic and inept company I have ever experienced. I was promised I would receive calls for service four times (and counting), and I did not. Service calls were canceled without notifying me. The company severely lacks competence, and has an embedded culture of apathy. Please save yourself the pain, and don't even initiate contact with them.

We've had to have them out way too many times (3 visits in one week) for the same problem and a visit to the store. One of the techs even tried to bill us $60-- he should have paid me! But our visit to the store corrected the problem and customer service is great.

I have been with Charter/Spectrum for over 30 years. The prices keep going up and up all the time and it seems the quality of their service is going down. Plus I keep seeing the commercials saying how the quality is better and if you start now we will give you a deal that is less than half of what I pay now and they will pay off any fees for cancelling your previous provider. So they bend over backwards to kiss a new customers ** with pricing much better than what I get for over 30 years of loyalty to them.

We started with Spectrum back in Feb 2018. Took their phone, TV and internet. Yes their price is cheaper but their customer service is terrible. I was told they would pay your early termination fees if we had any. We had one $250.00 fee to pay. It stated something like 7 to 10 weeks to get your payment. We never received it!

I switched from AT&T because Spectrum offered a "great deal" including buyout contract. 2 months still waiting and emails not conclusive. 1st email they stated the demand was overwhelming and to be "patient". Well, now I get an invoice instead, demanding the same amount I'm due for the buyout. 2nd email they stated it would still need ONE MORE REVIEW before sending check, which could take 4-5 days THEN ANOTHER. 7-10 days to receive. I'm insulted on every count. As for customer service, they need KNOWLEDGEABLE people cut out the attitude. If I fail to make my timely payments, I'm screwed. Seems to me like False Advertising!

I called Spectrum FOUR times because three of my calls were dropped. No customer service representative ever called back. Getting a human on the phone is impossible unless I said that I wanted to cancel my service. When I told the one out of three customer service people (Wendy, Raven, and A), I wanted to cancel my landline BECAUSE I HAVE A CELL PHONE AND DON'T NEED A LANDLINE, the woman went on and on and on about having a landline in case of an emergency. I DON'T WANT A LANDLINE PERIOD. What a horrible experience. If Spectrum weren't pretty much the only game in town, I would switch to another provider in a nanosecond.

I work from home and sometimes my internet disconnects without notice and reboots whenever it feels like it. This makes it so irritating because I have to do double to the work to assure I don't lose crucial information. If my job allow I would be with Google Fiber. I have had Spectrum for a year and I am not satisfied at all. I have had problems since day one. Working from home is nice, but these problems will make me drive back and forth to work just to avoid the headache.

I have had horrible service for now 4 full years. 1st was the Time Warner company now Spectrum. Under Spectrum we decreased our services and got rid of 2 boxes and shifted away from DVR so we would not give up cable stations. From TWC to Spectrum transition our bill went up to $245 from $150. Getting rid of all the additional boxes and DVR and decreased internet speeds (we were never getting what we paid for anyhow) The bill went down to $149.23. Just like an old pair of underwear...the Spectrum bill seems to creep up a little here a little there. THREE increases since Jan 2018. Still don't have a phone or internet 50% of the time and yet Spectrum believes they're warranted in increases when they can't deliver on what they have been selling.

Excuse my English! I will do my best! Spectrum is advertising internet for 29.99 with fast speed. Wrong! I've never had this problem when I had the old Bright House internet. I am paying 69.99 and not 29 that they advertise in several commercial!! When I did the contract with this company they promised a new router! Never happen!! They told me that after I change I will never get back to the old one!! I am very disappointed with price and service is not good!! Thanks!

I've had Spectrum internet for a year now... only service available. Today I called to downgrade my service from 300mb to a lower speed. So first the lady tells me that I can drop to 200mb for $69 a month. I ask her the price of 100mb and she says its not available in my area. (How can that be?) So I ask and she says "well, it'd be about the same price" (really???). So I ask her to get the price for me. She then comes back and says 100mb is $64 a month. So I tell her to drop me to 200mb, then she says 200mb is not available in my area. (Wait... that was 100mb 5 minutes ago)... I tell her their website says $29/mon for 100mb bundled, and $44 not bundled. She says that's just for new customers. What a ripoff.

First I've had Charter Cable for years with no problems, then Spectrum got in the picture. Numerous failed attempts to access on demand which I can live with but last month's storm, tornado in my area is the reason for writing a complaint. Already knowing the routine, I called once service was back. After the usual long wait time & outage check, was given a dollar amount that would be credited to my next bill. Next bill came in & no credit. Called again. This call was twice as long after an operator answered. Put on hold numerous times with all sorts of excuses why.

My father and I've been a customer of Spectrum for ten years. I love their internet and I love their cable. I've never had any problems with the technicians. They are so polite. I would definitely recommend Spectrum cable to a friend.

Please pass this along - TWC/SPECTRUM makes you pay for services you don't get. I'm fed up! I've been a long time loyal customer but they have absolutely done wrong. We've had many issues with TWC and I've been quite patient as they put me through the ringer telling me this or that would fix an issue, switching services without full disclosure, losing content, rebooting during one time only shows. Not only are their services poor, but the customer service is abhorrent. The final straw was a recent weeks long outage.

So our phone lines went out. The only way to contact Spectrum Business is via PHONE! I can't make or receive calls. I called 7 times from my cell phone and all 7 times I was hung up on without a return call from tech support. I even contacted Spectrum Residential to see if they could help and they wouldn't even relay a message to Spectrum Business. So how do we get this issue resolved? We are so disappointed in the service from Spectrum Business.

I was having slow internet speed in September of '17. I called Spectrum and they sent a tech out and he was great at diagnosing the underground drop wire that runs from the pole in front of my house to my house as being bad. He laid a temporary wire (150+) across my front yard to restore my service. He said it would take a few weeks before someone came out to bury it. It has been 8 months and that wire is still there. I call every week or 2 and get the same response; they are sorry, it should have been fixed a long time ago, and they will put a ticket in for it and it will be fixed in 10-14 days. The rep says they will monitor the situation and follow up with me.

I live on the east side of Madison, WI, in a heavily populated urban area. At ALL hours of the day/night, when I am using the internet, my service is interrupted at least 4-6 times per hour. I am not padding this number. It is out more than it is accessible. In fact, while writing this review, it has ceased working, so I will have to wait until it is up again to push the "submit" button on this review. Please, if you value your sanity and the money that you spend, AVOID Charter Internet if at all possible. I am currently looking for a different provider. Cannot wait to say goodbye to Charter.

When you see Spectrum ads about "no contracts", change the channel. Spectrum makes it look like a benefit to you. It's not! In three years, Spectrum slowly hiked by bill to $228.00 a month. Agent told me to downgrade to Silver Package. I did, and got some relief. Seven months later, Spectrum has slowly hiked my monthly bill to $228.00. Spectrum can do these slow hikes because there are "No Contracts". A provider with contracts is to the consumers advantage. I learned a hard lesson falling for the Spectrum T.V. ad.

It is now Spectrum. I can't believe I let them talk me into services I didn't want like phone for example. As far as phones go I am ok with using Straight Talk because their phone service fades in and out. I live in the city ** shouldn't be doing that. They made it seem like I had no other choice but to pick them for TV. The TV has repeated channels and I am not ok with this! The other night I asked one of their techs what was Spectrum expanded and he thought I wanted to disconnected the TV service I was like wait a minute not yet. I was asking a question. I was okay with them for the internet since my apartment has crappy AT&T service.

I just received an 8% increase for my June 2018 bill. I called customer service and got nowhere, I explained that I was retired and on a fixed income. They didn't care about the increase and just brushed me off. It's like I was wasting their time. I asked to get rid of my landline and they said my bill would increase because the landline is Federal funded. They offer lower rates for new customers, but, offer nothing for customers who have been with them for over 30 years and never missed a payment. Very disappointed and dissatisfied.

I was switched to Spectrum about 2 years ago when they bought TWC. Currently for a triple package I pay almost $200 a month. I just got a notice that it would go up almost 30%. I am a senior citizen and talking to the rep at Spectrum was like take it or leave it attitude. Would not budge! I have been a customer of TWC for over 18 years! Yet they have bundles for triple packages at $120 a month. I was told that it only for new customers. Can't fathom why they want to stiff the regular customers with such a heavy increase. Need help!

This was our third request for service because the internet, TV and landline were out. First appointment did not happen because the serviceman claimed no one was home. My husband never leaves home, he waited and no one came. Lying episode. Upon further request a technician came not on the day promised by a day late. He fixed some things but the internet was slower than prior to the outage. The printer that worked for about a year stopped working after the serviceman's visit. I called again and was told the visit would happen today before 4-5 PM.

I was finally able to speak with a knowledgeable representative who helped me pare down my TV costs to make them more affordable. Thank you, Alex!

I have had internet and phone issues with Spectrum for almost three years and each time I get a technician the issue is never resolved, this last technician I had today came to my home with the intention of not doing anything. Upon arrival he started the conversation by saying it didn’t make sense I moved my box and told me Spectrum will charge me 100 dollars if I did. I told him that’s not what I was told and I still need the job to be completed, he seemed very upset by this.

Decided to order Spectrum Internet and they decided to ship me my internet equipment through FedEx. I opened the box and noticed the router was visibly wet inside the plastic wrapping. As soon as I took off the plastic from the router it smelled like dog urine. It is absolutely unacceptable that Spectrum operates like this. This entire unit was clearly used and I know all they did was get it back from another customer and ship it off to me enforce inspecting it. I’m going to drop Spectrum because of this. The smell from the router is horrid and I’m not even sure if it works but I am not at all happy about this. I seen FedEx bring it to my door and as soon as they did I brought it inside. The box itself was not wet, the only thing wet was the router inside of the sealed plastic on the router. This happened inside of the Spectrum warehouse!!!

I set my service up for WIFI only a little over a year ago. At that time the set was over the phone, the rep advised me that my bill will be 49.99 a month. After my year was up my bill went to 69.99. I called Spectrum and asked why my bill was high. The female rep advised me that I was on a promotion and it expired after one year. I informed the rep the service was set up over the phone and the rep NEVER informed me that I was on a promotion. I then asked to have a supervisor call me back and requested the transcript for that call. The rep said that she sent the info over for my request. A month goes by another bill is added for 69.99. (NO CALL BACK FROM A SUPERVISOR.) I called in again on Monday 5/21 spoke with a Waynetta. She said that she has sent my info once again and a supervisor will call me back in 24-48 hours.

I was on auto bill pay. TWC called me to tell me they did not get the payment so I paid them again over the phone. I could not find all my payments due to having three accounts I used to pay bills. I no longer have three accounts using just one. I since recovered all of my payments. I was charged twice within one month yet TWC refused to acknowledge the extra payments. When switched to Spectrum I was told I would have to sign on with Spectrum which would end my deal with TWC after requesting I not sign up due to the increase in amount they agreed to keeping the same amount I had with TWC. Due to the mix up with TWC some of the payments I made prior were never added to my account. KEEP A VERY CLOSE WATCH AT BILLING.

From the beginning I had nothing but problems with the company, first was the actually cable boxes not working correctly. I have to call again and again in order to fix them, then after some time they will raise the price on my monthly bill for few bucks. When I call to complain they will give me the most stupid excuses for it, of course after a year or so my so call offer will expire and right away they raise the price (again). I call them and spoke with some lady that said if I disconnected the service and return my equipment before certain day I will Not get charge because you pay ahead monthly, but guess what! When I returned my equipment I was told that I owe almost $200. Of course I have complain about it but NO ONE! At STUPID SPECTRUM! CARES ABOUT IT! And even if I already pay $100 they still sending me to collections for it, why are this companies continue stilling from people? I will never recommend this company to anyone.

I only had internet with Spectrum for my Android box but because of lightning striking my box (Friday), they had to replace the modem and box and also I needed something to watch. So with those high prices I called and made the appointment between 3 and 4 (Saturday) for cable and I had to call at 5 to see what was up with the appointment. He finally arrives at 6:45, was at my home until after 9 pm trying to get everything to load. He then said, "Well I can't get it to come up so if it does not come up by tomorrow (Sunday) take it back and get another box."

I recently decided to purchase a new modem to replace my aging modem. The new modem is on Charter's approved modem list. I called support to have them remove the old modem and provision the new one. They were unsuccessful in doing so. The support person was inept and all he wanted to do was send out a technician to my home. They did and they screwed around for over two hours only to find that the support tech did not remove my modem from my account and tried to provision the wrong one. The truck guy said it was support's fault for not doing it correctly.

I signed up 1 month before Spectrum took over. I got 30 Mbps and 1 month later it went to 60Mbps and now it is at 100Mbps but I would have to pay a whole lot more to upgrade. They may not have a contract but their price increased over $20 after a year and would go up another $20 to get what new people get when they sign up for less and get more. They are more concerned about new customers than making their loyal customers happy and making it to where they want to stay. If they did they wouldn't have such a turnover. Spectrum - reward your loyal customers for being loyal!!!

Spectrum offers a promotion with no contract???? So they can raise your rate whenever and whatever they want... Why is the government not doing anything to control these cable companies? The representative was unable to help me in any way. I had to cancel tier one to save $12. Since I signed with Spectrum a year ago, I have had to cancel programs 3 times to reduce my rate. Now I am down to Just Basic Cable for $150.00 a month. I grew up with free TV!!!! Do you know how it feels to pay so much to watch TV??? It is SAD... and UNFAIR... WHEN YOU ARE ON A FIXED INCOME AND DON'T GET OUT MUCH, HAVE POOR VISION AND ANY OTHER PHYSICAL PROBLEMS. What's left????

Not only was I sexually assaulted by the tech who installed my cable but I reported it and got myself a big dog. But now I'm late on, my bill fell behind van broke down. Long story short I'm in the bathtub and my daughter answers a call. They are outside my house with a cop to get a cable box. Are they insane come to my home with a cop for a tin box that isn't worth nothing if it's not hooked up rather than they call me ask me to bring it in. Nevermind the fact I already told the woman who called I dont get paid until Saturday so I would come make a payment after I get paid. What POS...beyond words. Thinking I am getting harassed now because I complained when their nasty ** service guy picked me up tried to kiss me scared me. I was home alone no phone service yet out in the woods. POS.

In Dec of 2017 my bill went from $197.60 up to $215.67. I have Cable, Internet and Phone. In February my bill went up to $219.50. In March my bill went up to $226.21. In April my bill went up to $230.41. I called in April and asked why is this happening and I was told because my promotion went away. I asked well how many promotions was I on because it looks like one ended every month. Now my bill for May is $268.53. This company knows people in my area have no other options but Satellite to get around having them in my our homes and they can do whatever they like. Asked why my bill went up yet again they said I ordered a channel that I know for a fact that NO ONE ordered! This company is a rip off and it sucks that I will have to either drop them all together or get Satellite service. Satellite is sounding better and better.

We stayed with Spectrum (formerly TWC customer) because it seemed adequate for our Internet and TV and phone service. Although there were issues with Internet, we tolerated the problems because other service was fine. Sadly, last month we received a bill for a hockey channel we did not order. We called and they removed charges. This month we received a bill for a baseball channel we did not order but customer service supervisors informed us they would not remove a second error. We explained that we have a PIN number in place and we are the only two people living in the house. We are retired, on a fixed income, so we don't even order movies on PPV.

I'm forced to have Spectrum in my apartment complex. It's a much lesser service for more money when I had Verizon in my last home. I'm hounded daily by the company to sign up for more services. I've asked them to stop calling me at all hours of the day since I'm already one of their customers, but am constantly hounded more than any telemarketing service I've seen so far. Tonight I paid my bill of $60, but $200 was taken out of my account. When I called in to ask them what happened, I was told that their system was down and that I'd have to wait for my money back. This is stopping me from paying much more important bills. Spectrum is literally the worst.

I have been dealing with Bright House/Spectrum since I moved here in 2011. I have never gone a month with some sort of issue. There are non-stop service interruptions, modem blowouts, paying my bill is nearly impossible, always tells me my login info is incorrect to do it online even after I have them reset it, calling in to pay, the calls get dropped all the time. Several times they have told me that I had insufficient funds in my acct for payment then charge me a fee while my bank shows the last the payment attempts were not even made. I'm over it. The bill is way too high for simple internet and completely unreliable services.

Spectrum (use to be Bright House) seems to not as good as the original owners and the prices are higher than original owners as well. Very difficult to negotiate a deal in pricing a bundle package and limited in choices because of different packages. But they can be better than having nothing at all.

This co. doesn't care if you're not happy, they won't even try to keep you as a customer. They raised my bill from 114.00 a month to 150.00 without notice and they didn't care if I canceled.

Charter actually buried my cable under a Michigan highway (M 40) to reach my house with no extra charge. I also use their phone service through the cable. Whenever I have had a problem, it has always been fixed immediately.

Due to the fact that we mostly utilize iPads and video streaming directly to our television, we primarily use wi-fi. Spectrum's wi-fi is exceeding unreliable, drops literally dozens of times a day. We have only kept them due to no data limits.

We contacted SPECTRUM in Sept 2017, still having the same issues Mar 2018. They say they have done a lot and probably have but we have told them MANY times that there is part of a hanging tree branch that has grown around the cable wire and they have NOT replaced it yet! It doesn't just mess with our cable, phone and wifi, too!

Internet works fine until after 9 PM and then freezes during television time. It is beyond annoying and Spectrum always insists that their internet is working just fine.

Speaking with Spectrum's customer service they have listened and taken care of my concerns. But the channel lineup on too expensive. Why can't the customer pick their own line up according to a number of channels in a lineup.

Spectrum has a great affordable bundle price for cable, phone, internet and excellent customer service. I hope that their prices stay reasonable after the intro period. I'm very happy with them.

They advertise the best reception with no weather interference (underground cables), no breaking up or freezing. That is 100% NOT TRUE. I have experienced all of these on a regular basis. I can pretty much count on one or all to interrupt my viewing say on the average of 3-4 times a week, every week. The interruption is not brief and it's pretty much constant once it begins.

We have had excellent service with Spectrum in all ways. We live way out in the country and have never had a problem with delivery for our computers or tv.

Spectrum-Charter offers the highest internet speed in our area compared to other internet providers. Probably not the cheapest but consistent & fast service.

They promised me a price of 175 dollars for all channels including premium channels if I brought my modem in to upgrade which was an hour away from my home. After doing this they said it was not correct price and charged me 231 dollars. When I asked them to check the recorded phone conversation with the price I was told they said a manager would contact me. After I called back 3 times to ask about manager calling me I gave up.

I like the reliability, but it would be nice to be able to chose the program available rather than a blank list of which most is not watched. It is also expensive.

On my previous review I had an issue with getting Spectrum to move our cable line because we are building a garage. Here's an update to that. David ** Supervisor, Technical Operations of Charter Communications came out to our house and spoke with my husband about our issues. He was very understanding and promised us our cable would be moved on Thursday, May 17th. True to his word, they were out here and moved the cable line on Thursday, May 17th. David even came back out to our house to make sure we were satisfied! We can't thank David enough for his assistance with our issue. He provided excellent customer service!

Their service is great. The WI-FI works really well as does the channel selection. But my complaint is the price is raised without notification and increases really hurt my limited budget.

They kept raising my bill until I could not afford them anymore, and kept coming up with secret charges and fees due to some discount expired. So I put in a 150 mile digital antenna and get all my local channels for free. Kept the internet and now watching all on Droid TV box.

Spectrum is always raising the rates or coming up with different boxes and insisting you have to get the newest. Internet is slow unless you want to pay top dollar and usually it is no better than a cheaper one! Raise the rates and take away lots of programs!!

I am satisfied with the service I receive. However, it would be nice if I could eliminate the channels I do not watch such as the Spanish channels since we are strictly an English speaking household. It would be great if there were special packet the one could choose from that would eliminate some channels and one had the option to choose what they desired. Other than that, we are pleased. Also the price could be lower. Then again, we can't always have what we want and have to get what is available.

Spectrum (and formerly TWC my opinion is on both) are unfortunately my only cable option. Dish is too unreliable for my needs. They have frequent outages and constant issues with my DVR working properly. They fail to tell you that you'll be prepaying for your service. When I initially got service, it was supposed to be a $50 deposit. Next thing I know they took $174 out of my account! They don't tell you anywhere you'll be paying your deposit and for one months service, up front. What's the point of the deposit?! So when I called customer service they were happy to refund all my money and bill me for the deposit, for my troubles. I thought great! But then two weeks later my service, which included internet, cable, and home phone (my only reliable way to make phone calls because my cell phone service is terrible), was shut off for non payment of the bill I hadn't even received in the mail yet!

Cable companies have the monopoly on the tv in the Adirondacks because of the trees and the mountains. Then you have to pick the packages and the way they have them set up with the channels, and the channels you want are on a different package and more money. They have phone, computers, Wi-Fi, TV Packages, And If you're already a customer you pay the bigger bucks. If you're a new customer you can get the same package as already customer, and pay 3/4 less. I don't know how they can do this! It should be straight across the board in pricing. If you want to add more then you should pay for it.

Internet has been up at least 97% of the time here, however they are pricey for their service and customer service has gone downhill since Charter is now Spectrum. Customer service knows all and the customer knows nothing. Customer also like to use "canned responses" making it as if you're talking to a robot or the person is reading from a "sheet of replies" to respond with.

With Spectrum you can bundle their services for a good price also but not less important the customer services is amazing. The employees are very well training and have a lot of knowledge about their job.

Whenever they have to send techs to the house they are never here during the 4 hr window you are given. I work from home and internet service is required to do my job and I can't wait days for help. They subcontract work out and I have had "techs" who I caught cutting lines outside where they then tried to charge me fees for re-installing lines. I need a minimum speed of 100 mbps and I believe their cost is outrageous. However they are the only company in this area that provides this speed. Otherwise I would switch.

The sales force is trained to lie. I was told Spectrum would pay my last bill from the previous company, they did not. My cable was upgraded for "free" ($40.00) and billing is very unclear. Extra Fees & charges that cannot be explained. DVR does not always record shows that are programmed. Prices are outrageous, we need more competition. There are only 2 providers where I live. And the install was so sloppy. There are 9 feet of cable I have to try to hide behind my sofa.

Ever since Spectrum took over what used to be Brighthouse Networks, they've taken away contracts, attempting to sell this as a benefit for the consumer when in reality it has allowed them to both raise prices, and shift around what channels they provide. Already, at a bit over a year from them taking over here in Florida, they have taken away channels we used to get with our contract by moving them to different "tiers", and raised our prices roughly $60.

Spectrum is just old Time Warner offering nothing new. Why don't they introduce fiber like AT&T, Google, and Verizon and Grande? Their special prices are only good for a year. They need to be cheaper always.

Since Spectrum Cable has taken over Oceanic TWC in Hawaii it's been a confusing bad experience. Hopefully Spectrum Cable won't outsource all their local Hawaii customer service centers. Try talking to someone in the Caribbean who insists they can help resolve a problem and you can't even understand them! Or not give their agents information to tell you when your service will be restored. I had an incident where the power was down and even after it was restored no cable, internet, nothing. The explanation given was that it's the electric company's fault! It's rather obvious if you have your electricity restored you should get your cable service back.

I have been off the internet connection for the entire month of December, and I have had the router replaced without any compensation. The people upstairs are drug addicts and NOT subscribers. But they have a DUO machine which enables them to get into system as well as create new accounts.

Only internet connection in town to provide enough bandwidth to run all my devices without slowing down or not providing service to devices, most reliable as well.

The quality is as good as anybody's and their price is cheaper and not like some companies to try to screw you out of your money. Also there is no contract. Anytime you don't like the company you can stop services.

I have not received a new or partial installation in years, but the last time I received service for a problem, the service was great and free! Technician arrived on time and here at home for approximately an hour.

Very good company for "up time" as they seldom fail or lose signal. It's priced about 20 percent more than it should be here in WI. Bit pricey, but choices are somewhat limited in this area.

I took a bundle package deal and wasn't told the price would just keep going up. The cost is now breaking my bank. I am presently looking into different options.

Spectrum acquired Brighthouse, taking over as our internet provider. Their customer service is great... their upgrades of speed... etc is a little pricey.

My Wi-Fi drops out at apparently random times about once a day, for up to 30 minutes and apparently comes back by itself. The first few times I tried rebooting it and calling customer service it came back while I was talking to their technician. Now I just find something else to do for a few minutes instead of fooling with them! I am considering dumping Spectrum but due to living in a forest of giant pines I am somewhat limited in choices. AT&T is not acceptable. Last year, after the hurricane destroyed the phone system all of the AT&T service trucks disappeared to other places and we finally got phone service back after about 3 or 4 Weeks.

Spectrum formerly Time Warner is one of those companies that take advantage of their customers! They refuse to give current customers their advertised price discounts! At one time I had cable tv and internet services. Their prices skyrocketed from $80.00 a month to over $100.00 + a month. I dropped the cable and kept the internet service to lower the monthly payment but now a year later they increased the simple internet service price to what I was paying for both cable and internet. Most unfortunately there isn't any other service provider available to compete for lower costs. Their customer service is lousy as their agents don't care a bit about customer complaints about prices. They make excuses by saying the previous lower bill was due to the company giving "cut throat prices" that didn't reflect their value. Certainly not customer friendly! Stuck with skyrocketing costs! HELP!

A lot of internet cuts, slow internet connections, the cost is too high for poor people, mail hacking has occurred by the local government affiliated offices.

I don't need super fast internet, but Spectrum is faster than I used to have for the same cost. But their service isn't quite as good as Brighthouse was before they were bought out.

They just let people play with your mind... and overbill. I have written to FTC, FCC, bbb.Org. They also have people that use a wifi scammer free wifi!

It’s fast, reliable, and not too expensive. The customer service is excellent plus my internet is packaged with a great deal. The internet rarely goes down but is very easy to fix without customer service.

They keep disconnecting the internet and every so often, the internet goes blank. Why? I pay for lower speed but I think they are favoring others. Then to connect to them is a bunch of idiot machines voices before I get to talk to a person.

Spectrum is great service provider. They are professional, courteous, helpful, on time, and they follow up to make sure everything is working. No hidden fees???

Our biggest complaint with Spectrum/Charter are their charges; also we object to the automated answering service when we have a concern with reception.

Ever since Spectrum took over our old service provider, we have had consistent internet service without any issues. I'm happy so far.

I used to be able to stream their channels on Amazon when it was Brighthouse. Now you can’t. You have to subscribe to their streaming service which only comes through on Roku TV or reg tv.

Our cable bill is over 250.00 and we try to get it explained WHY? And we only get moved to the Sales Department, which does not help us at all. They are only interested in selling us more add-ons and the person that transfers us wants rid of us. Your customer service is the worst kind of terrible. There should be a limit to how many boxes we need to pay for. At 250.00 we should get every channel you offer and every box we want. We have a guest room tv that very rarely gets used but now we have to put a box on it. If you really give a care arrange for the right person to go over my bill!

Speed is fast connection for internet. Comcast service is good but rate hikes are not. Had to call for adjustment this year. Should have senior rates or rates for long-term customers.

Overall the service is good but can be intermittent at times. I would like to see more options in the future and way to better secure the wi-fi networks.

The person who came to do the installation didn't know what she was doing, and took all day to do a 1-hour job. Also, the price skyrocketed once the promo period was over. But I don't really have about the service overall.

Spectrum took over Brighthouse, our former provider. They advertised their cost as $29.99 for service but it adds up as $29.99 per item. We have our T.V., Internet, and Phone Service bundled and the monthly bill went up. Our connection degraded after the change-over. Spectrum's service department told us that the dropped channels were a temporary glitch from some sort of server issue but it did not self resolve.

I was grandfathered. I’m with Time Warner and they increased me 40$ the first month for only having two boxes with no recording devices and many problems with their modems. They charge for everything and don’t want to credit for anything even if it’s their issue! I have now been with the company for over 20 years and they certainly do not care about the bread and butter that comes from having people in great standing with their company who have never been late with a payment. It seems to me as if all they care about is to get as many accounts as possible mostly business accounts. And the rest of us do not matter to this new CEO. I would like to find a new company and I am in the process of doing so. To spend over 200$ a month on basic cable and phone is completely crazy in my opinion with so many options nowadays. Very expensive.

I was a customer of the original Charter Communication from approx. 1982-2000. Even with that many years they still did not want to give older customers a break with a price decrease. I have tried AT&T, DISH... all the same. Expensive and only offer packages with more than you want, but no discount. Spectrum is the same. They are a monopoly, but watch out for Sping and even the old fashion at home antenna on the wall.

Lie's + Incompetence = Charter Spectrum. Use this company at your own risk. I am FORCED to use them as there is not another service provider in my area. I just moved into a new home. I called months in advance to verify that everything was in order. I placed my order two weeks before moving and was again assured that everything was ready to go. Of course in typical Charter fashion, they tried and failed to install services.

When Time Warner became Spectrum...the pricing and customer service were negatively affected. There was no notice of the price increases. They stopped offering the bundle I had, raised the price and when I called to inquire, the CS reps were impatient and made no effort to accommodate me.

Price is right so I can put up with little things. I get on demand for free so am very happy. Bundling services is a great way to save. Internet and phone are always online. But sometimes I have to reboot tv.

I’m so disgusted with customer service. What a joke! Can’t seem to get through to people. No one takes their job seriously there. Come on!

It appears their customer service personnel is offshore and it is difficult to converse with them to explain what your problem is and they really don't understand and is hard to understand what they are saying in regards to the problem and you then get frustrated with that person and then thank them for their help and hang up mad as hell as the problem is still there.

Only problem with this company as with many others, they try to bill you earlier than their supposedly 30 day cycle. Don't fall for it!! Find out when the real due date is, & pay then.

Very expensive, (relative to what I was paying with Time Warner Cable) forcing boxes for each TV in order to get any programming at $7 each. Current pricing only good for 1 yr then will increase even more but they could not say by how much. I, and everyone I know is extremely unhappy with them and looking for alternatives.

Spectrum has been honest and had did everything it claims to when stating it will buy out contracts. Even when you have issues with the other company they help you all the way.

This company can charge whatever they want because they have brought out the whole downtown area so we don't have a choice. It's either them or nobody, well guess that's our choice. So they big scam, no deals, no bargains. They always say, "You have the best deal." I want my bill go down so I wanted to drop the landline but if I remove anything my bill won't go down it will go up.

When I was ordering my streaming tv channels I requested a pkg with basic channels plus 4 particular channels (not premium movie channels like HBO etc) and was told is not available; 2 weeks later it was an advertised package, basic plus 10 channels! - but when I called to purchase it, was told it wasn't available to existing subscribers!

We have had Spectrum for two years and the service has been good, no outages, price was good until they raised it after a year by $15/Mo. Installation was fast and easy. I bought my own modem, since I wanted a large coverage area, and everything has been working good.

Great service all around and quick to respond. Only problem was price. As soon as they took over Bright House networks price started increasing. Had the same problem with Verizon. They offer new customers great deals and they seem to forget about their faithful existing customers. I personally think your customer base should be the most important part of a business so treat them fairly.

Our internet has been generally spotty since we moved. It will go out from time to time and we deal with it. We have had to call a couple times when it doesn't come back up. This week it just never came back... so they sent a tech. He told us we needed to have the apt rewired and set up a time to do so. No one ever showed up... we called and got a new time. Still never showed up. Today we are three days into this ordeal of sitting around all day, being given new times and no one showing. Half an hour after the second time given today and really hateful woman from dispatch called me to inform me that they don't do rewires in apts.

Spectrum provides good internet, phone and tv service in general. It's been reliable however the pricing is never the same by the month. Goes up and nothing has changed to make it go up. Seems like I go in there every quarter to argue the bill. More than one tv and pc in the home. Every thing is suppose to be digital now but it makes no sense when coaxial cable still feeds the entire set up.

Their advertising is deceptive. If you call questioning your bill and the rise in cost, they dance around every question and never give a valid answer.

Bright House was far more reliable. Although the Internet service with Spectrum is really reliable, their cable TV is not so much. Too often their cable TV pixelates, freezes or the DVD does not record correctly, and we often must reboot the modem to be able to view what was recorded. Very disappointed with their cable TV, but love their internet service provided.

Worst cable provider in the area. Does not care about its customers. I will NEVER go back. SHOP AROUND. ASK FOR REFERRALS-GET EVERYTHING IN WRITING!

I’ve had Spectrum internet for over 2 years now. It’s faster than my previous internet service provider. It does get slow sometimes but not as much. I can connect my iPad and iPhone anywhere in my house with no problem.

I had service since last 20 years+ and ever since they took over from Time Warner cable to Spectrum even more issues. I had been subscribed with Time Warner cable with speed of 60mbps and when Spectrum came they made it for 15 and my price jumped every months from $20 to $90 and I am getting 10mbps service. I was supposed to be getting 100mbps. When I spoke too many times to them for problem they never resolves...they lies and manipulate you...says, "Our side I can test it's working at speed you are supposed to get it..." which is blatant lie. When I told I will be calling to head office, gentleman who stated that, "When you complain, they will send your complain to me and I will be having same reply." THESE PEOPLE ARE NOTHING BUT ROBBERS/THUGS. PLEASE DO NOT GIVE THEM BUSINESS.

I was never a great fan of Time Warner, but as the saying goes, "you don't know what you have until you lose it." Spectrum has the most horrible internet service I have ever used (and I've been online for over 20 years). They lie about the speed, the signal constantly drops and has to be reconnected or does "hiccups" and goes in and out. Further, as an advertising executive, the spots i.e. commercials are dishonest and cheap. We consider it the lowest form of advertising to name and try to destroy a competitor i.e., Fios. Spectrum overpromises regarding speed, and tells downright lies. Their bundle price is never what you pay. They tack on various fees, just like Fios. How does this wretched company get away with such foul play?

Spectrum (formerly TWCable) Customer Service ranges from Awful to Very Good depending upon the situation. Their email service is atrocious and has continued to be since they took over from TWC. It has been brought to their attention numerous times by me and also via comments made online. It seems to be a ROUTER problem and they keep giving excuses - "working on it", "no problems in your area", etc. Bottomline - they lie. Unfortunately they're the only game in town. I don't want FIOS.

There are only two choices, AT&T who has horrible customer service and couldn't untangle my online account or Charter. I would try someone else if I could because there are times streaming shows has been an issue and playing games online gives me a disconnected message. Every time I've noticed an issue they deny it's their problem and give me some random troubleshooting answer which can be time consuming and cause problems which didn't exist before they "helped" you.

Spectrum is using internet speed to lure customers into their bundle of services package. Customers that only want internet service pay $45.00 for 30 mb service while they advertise the current speed of 100 mb. However, the 100mb speed is only for the customers that subscribe to their bundle of services.

Slowest internet ever! Paying for the highest speed; upgraded the modem and wireless and still can't stream anything; kicks you off the wireless all the time; slows down all the time.

Too High! Great packages w/ bundle and high speed internet. Good customers service. Took 4 to 6 hours for installation. Me and family was so over it, finally.

Spectrum is not much better nor worse than the other 6 cable companies I have dealt with in 70 years. The gripe I have is how expensive basic cable TV has become. The high cost force you to pay for hundred of stations and music channels you will never use. The constant mergers nationwide keeps reducing competition and keeping prices high. We use to pay for cable channels to save us from being bombarded by commercials; now we pay through the nose for the programs AND still have to swallow the commercials!

Waited 5 hours for the useless, incompetent tech before I cancelled. He was 3 hours past the scheduled arrival time and didn't even bother calling. When I called to cancel the customer service lady was just as useless and incompetent as the useless tech... At this point I actually wanted the tech to come just so I could beat the ** out of him for ** my Saturday. Stay away from these pieces of human garbage.

Spectrum's service is unreliable. The speed of internet that we are paying for is not what we're getting. And when we call to complain about the problem they blame it on the router that we have which is one that they stated works well with their service. They gave us a sheet with all approved routers and they still blame us. If the bill is not paid on time, they will cut it off but the internet goes out without warning, cable messes up like it's a satellite dish. Wish we could get AT&T setup but it's not available in our area just yet.

Spectrum always works with and for their customers, we matter. They are efficient and pay great attention to customer’s opinions. I do feel the speed could be a little better and the cost a little lower at a more economical price. Other than that they are aces.

Rates are outrageously high, constantly going up, and they refuse to lower them. Customer service is unhelpful and downright rude. They act like they don't care if they keep you as a customer or not. I just deleted phone service to get my bill down to about $160. I'm already switching my email to Gmail and I hope to soon leave this crappy company.

Slow response to calls for repair. Prices fluctuate too much and it's expensive. No contact so that is improvement from Time Warner! Speed not consistent. Pay for set speed but on checking it is often under speed specified.

The service is not worth the price. The internet is slow and it seems like it slows down during peak hours. If it is a windy day the internet might stop working.

Ever since the merging of TimeWarner/Spectrum/Charter/whatever the service has gone downhill. The forced box updates are now more frequent. Every time the box update is pushed a lot of the channels will experience pixelation and sound stutter anywhere from a couple of hours to a couple of days. I have also experienced a few blackouts (internet and TV) in one month. I have been with TimeWarner for at least 15 years and have never experienced service this poor until the merge. Spectrum, you're no TimeWarner.

The local walk-in office seems to be understaffed. We have gone to it at different days and times. Customers eventually leave because of the wait time. Observed staff ignore elderly customer confused over electronic check-in system. Poor in-person customer relations.

I don't I have much of a choice with cable companies. We had to change from TWC which I preferred and was less expensive. Spectrum doesn't offer any special deals ever like TWC did.

I feel they offer very limited channels/movies for high prices plus they make you pay for home phone when you don't want it and that is not fair to the customer. I have never used my home phone & don't even know its number but I am charged $30+ for no reason. Hate that.

Spectrum internet speed is a joke and extremely unreliable. Called a tech several times to have it looked at and of course, when the tech is here, the speed is perfect. When he leaves, the speed the next day is 1-2 Mbps when it should be 100. I pay $70/month for this crap, and think I should get refunded every month they cannot perform.

Calling customer service is horrible. After being pressured to sign up for new service at a Walmart I decided to call and cancel the install. I spent 10 minutes trying to get thru the automated phone system to finally get to the correct person only to get a very rude person. I told him I wish to cancel my install. He said he could help me then wanted to proceed to ask why. I told him why, then he wanted to go into his sales pitch. I said, "I just wanted it canceled please," and that I was already irritated with how long it took to get thru the automated phone system. Instead of understanding and just canceling he proceeded to get nasty with me. I said I didn’t need any attitude. He proceeded to tell me that he didn’t have an attitude that I did. He stated he had a job to do and if I didn’t like it I could go into a store to cancel.

It went up from $120.00 to $152.00. Not very happy about this, I think I will cut the cord. Otherwise a reliable company, never had any problems with services.

Spectrum is the best cable internet provider, they go far and beyond providing the entertainment to its customers. Fast internet of speeds up to 100 or better.

The service is reliable and faster than any other option available in my area. But if you choose not to bundle services it's fairly expensive.

When this service was Time Warner, it had its problems, but not like it does now since Spectrum took over. It's extremely expensive for slow service. There are add-ons that you're not made aware of until you question why your bill is so high. The customer service leaves a lot to be desired (long wait times, constant sales calls). Not really happy with Spectrum.

Well, I recently contacted Spectrum to downgrade services. I wanted to remove TV and phone (I don't even own a landline phone and never use this service), and keep internet only. My first issue is that regardless if I have TV and phone or not monthly services will still run approx $100/mo. I only wanted to get rid of the ugly equipment, cut some useless services, and save some money. Looks like there will NOT be any money saved. They claim that "bundling" is what keeps internet costs down. Long story short here, I kept the services in place. Seems like nothing would change in the monthly expense... though I'm still looking for a way to change their strong hold. Second issue, is that my internet speed mysteriously came to a crawl after I completed my call with Spectrum. I jumped through the traditional hoops to troubleshoot the problem.

I’ve had 12 internet outages in the past 12 months that weren’t caused by inclement weather. And the worst one of them all is a week before finals, their customer service had me wait over a week to get internet... Also to make things worse I missed my opportunity at a large scholarship and national play ins for League of Legends because I had to forfeit all my games (the worst being that my whole team had to forfeit and everyone lost their scholarship). Company is terrible and internet speeds are not even accurate (I get around 35 mb, when I pay for 50). If you mention your internet speeds aren’t correct they will say it’s the router even though that’s provided (note that it’s a gigabyte router so 50mb<1gb)... So for the 365 days I paid for I got internet for about 250 days because it was unresponsive for weeks at a time.

Too expensive and they are not nice people, you can't get answers half the time. You are redirected to another country after like 5 PM, and they know very little about the answers.

This sums up my experience over the last week with Spectrum Cable in Lexington: On Monday (4/16/18) I added TV service to my existing account with an EZ Connect. When I got the equipment home I realized I needed a tech because Dish had used the cable lines through the house. On Wednesday I called, and after I was transferred a couple times, and they said they could have a tech out between 8-9 and that they would honor the $34.99 install quote that I received when I purchased the service.

I am so very dissatisfied with the television reception... it tends to break down every night after 7:00 pm. It makes viewing impossible... and totally useless. I personally know approx. 14 family and friends in my area and other nearby area that are contemplating going to the press and doing a mass cancellation which we seem to believe would result in hundreds of dissatisfied customers complaining to our local press outlets (local weekly free publications). This is ridiculous and we will soon act... if no one else does!!!

I called Spectrum for assistance with my Internet hook up, but the representative could not help me. An appointment was scheduled for Spectrum to come out and fix the problem, however, no one showed up. When I called Spectrum, again, they told me the appointment was never scheduled. To date my Internet remains slow despite having subscribed to and paid for 100 speed. I called Spectrum today and, once again, the representative was unhelpful. Most of the representatives I have spoken to are impatient, unhelpful, and borderline rude. I never experienced such issues when Bright House was the service provider.

They are ripping people off. When you take a service off they still charge you for it. And when they print your bill out they charge you a 10 late fee and your bill is not even due yet, also from billing and customer service they all tell different stories when you talking about your bill. Not only do they send you a bill but it don't be correct. To me Spectrum is No good. They are overcharging and taking people money. They need to be closed and brought out. Bad business.

Worst service ever, unwilling to credit but one day of service for not having service for over 2 months. Questioning me as to why I could not call in sooner, by saying "you mean to tell me you have been hooked up since February and you are just now calling?" Via supervisor Cameron. Why should I have to tell them family issues with death in family. It is blatantly obvious I had no service for 2 months! Credit me the 2 months! It's that simple! One day, Are you kidding me???

This company concerns me. As much as I hate much of the government today. Internet services need to run by that entity. It should never be left up to one company that controls so much of what we do on daily basis. Because of that, we have a company that simply does not care. My internet service has gotten so bad, I thought I was still using dial-up. Oh, you certainly can't speak to anyone, because they make it difficult to do. Why? Because they do not want to talk with you. If I could give them a zero rating I would.