Spectrum Reviews

Horrible customer service once you are not a customer anymore. Just canceled my service and was asked to return my equipment to UPS store. The UPS store representative told me to hold on to the receipt as it will take them a long time to ship the equipment to Spectrum. It will sit at their location for a while. When I called Spectrum after, they said if UPS does not ship the item back to them in 30 days, my account will be sent to collections. This is not acceptable. I should not be responsible for the arrangement they have with UPS. Also, the agent was super rude and obnoxious as now I am not a customer anymore. His suggestion was that I go deal with UPS and ask them to ship item faster. Agent's name is Norman and his ID is **.

We had used Brighthouse for years! Always paid my bill a head! When we moved I had a credit over $200.00 on my account. Now Spectrum said they did not receive our old equipment! We have had to put our new service under my husband’s name and 1 1/2 years later, I still have not received my refund and our Spectrum service we pay almost $300.00 a month for sucks! I have a video to show how bad our cable service is but it would not allow me to post it! We have to reboot our service several times a week and when "trying" to watch t.v. the service goes off and on, a lot of static and interruptions!

Have you noticed? Frequently companies send out a review request when they expect good or satisfactory comment but in the case where it is unsatisfactory service they don't solicit your opinion. I've lived in Lakeland FL for 24 months. The first 22 months everything was fine. But the last 2 months the internet goes up and down like a yoyo. In fact it would go down with predictability. After booting my computer and EXACTLY to the minute it would go down, i.e. 8:15, 9:15, 10:15 etc and all day long but for a few seconds and then back up. They first tried to tell me I had connectivity issues with their WiFi modem.. I downloaded software to show & log my connection and I always had a strong connection, however it would then show 'no internet connection'. Apparently the problem is up-stream from me and no one knows how to fix it - certainly not the on site technician.

Hello. Have had Spectrum services for a while and have even worked at one of their call centers for a few months (learned immense amounts about their shady business practice). Not going to go into detail but they're hustling their customers and front-facing employees. No other comments needed.

Spectrum offered me a promotional rate that shot up an extra $25/mo after one year. I called to switch to their exclusive neighborhood offer letter that had my name and address on it and one customer service rep told me I couldn't switch because I wasn't a new customer. What kind of business is allowed to legally operate that prioritizes new customers over existing customers? Another Sales rep told me the advertised price was INCORRECT. Can you believe that? They are mailing out false advertising and false pricing adverts to get you to call them to upsell to even MORE expensive bundle. This ISP monopoly is out of control and needs to be regulated.

Spectrum is available in our town but our home is less than 1 mile from the nearest line but they refuse to service it. We used to have Spectrum a while ago but after a bad storm they never fixed it. Every one of our neighbors from my house up to the end of the neighborhood would want it and it is less than half a mile. If they actually put service to our road I would give it five stars. The service technicians are polite and the speed is excellent.

Spectrum mobile is absolutely the worst service and customer service I've ever experience. From the experience at the local Spectrum store located off Kirkman Rd to the support you receive on their 800 #. First Ingrid at the local store is the most miserable and least customer friendly person you will ever find. Not to mention she is just Can't Understand Normal Thinking!! They make it perfectly clear that there is no customer service at the stores and they are only there to SELL!! Incredible!!

Spectrum/Bright House are raising fees with little notice ahead of time. My bill just went from 49.99$ to 70.99$ out of nowhere. This is just internet. I’ve been a customer for over a year. They should focus on keeping their current clients..

I have searched for the small print that claims freezing is normal, DVR controls only work on a few sections, loss of signal goes in and out with digital artifacts and cold booting may be required each day to get the system back. What page is that on? Customer Service is responsive when I call but, I am on my fourth DVR and why would I need another? Is there a problem being worked on that we can't be told about? Can somebody give me a clue?

I had an Installation date set for today June 12. The tech came and apparently overlooked my service line in the wall. He left after only being there 5 minutes. He said he couldn’t install and to notify my apartments to run a new line. But the line I have is just fine because the person that resides there before me had Spectrum so the line is good. Now I’m pissed that I have to wait until the 16th for them to come out again. This is totally UNACCEPTABLE because I work and run a business from home and not having service will cause a big delay in business not to mention trying to schedule time again for someone to be home. I called customer service and they said it was nothing they could about getting me a sooner date. I don’t feel that it’s right that I have to suffer because the tech didn’t thoroughly do his job. This is my first time having Spectrum. I’m already getting bad service without even receiving the product.

Terrible service, our internet and cable go out sometimes up to three times a month and four hours on end. Before Spectrum took over we went through four different hurricanes never losing our internet. Now it can be a bright sunny day and the service will go out. I don’t know why I have put up with this for the past year, it is time for us to switch companies. We are done with Spectrum! I do not recommend them at all!

Spectrum just has to be one of the worst companies in Existence. Sometime ago I was told they are going to give me an upgraded internet speed. Much faster than my existing speed. So they send me letters and emails with much fanfare of how great the changes are going to be. Naturally, I was pleased. Who doesn't want a free upgrade right? And at no extra charge. However, Ever since they made this change it has been a nightmare. Constant dropping of the internet, repeated attempts to reconnect, shutting the system down and rebooting it over and over again constantly giving them a call and they say, “We will send the bullet through the wire from now our office.” yet nothing seems to work.

I started with $19.99 + small fees in June 2016 when this bad apple came in our town. Now I paid $49.99 + small fees till last month and for June without a word Spectrum raised my price with very bad service to $57.00 + fees = $61.26. I tested the speed because I hardly get the internet - and the result is: 4.0 Mbps for upload and 34.8 for download. Is it not a same for such kind of big money?? Unfortunately I'm a 80 yrs. old, mobility restricted, single woman who need the internet from my $125 monthly Soc. Security income. My question is: if you have over 1000 complaints why you don't help?? Is it not your job to help the consumers who are EXPLOITED by a company like Spectrum. Thank you. Thank you. D. ** 34607.

Spectrum predictably disconnects my TV subscriptions at 12:20 on Saturday nights. It is a very expensive service here on Oahu and so annoying that Spectrum is not reliable. Were there any other internet service providers on my side of this island, I would certainly leave Spectrum.

1) When moved in to new house and contracted Spectrum for "bundled services" and alarm system, surprised to find out (too late) they don't do outside cameras. Then this month found out that the "promo" has expired and costs me $10 per month for the package, which lists "LIGHTNING INTERNET". They thank me for my loyalty, loyalty doesn't pay, so STOP! Come to find out again the hard way, the lightning internet is 60 mb download and 5 upload 3 years ago. And when finally decided/afforded outside cameras through ADT, they said they couldn't install cameras because not enough speed, so had to "upgrade" with Spectrum and pay more again. Bill keeps on going up and up!

They charge more than any other company I’ve had before for the same speed. I’ve never had to have a technician come out to my home, I’ve always just been able to get a router over the mail, plug the damn thing into the wall and have services work. They are charging me $50 for an installation fee which is absurd!!! They were also not able to explain why a technician must come out, or why the installation fees are so high. I have no options in my area, but if you do please go somewhere else. You will be glad you did.

I switched to Spectrum when they took over Time Warner last year ( maybe before that). At first the transition was a bit rocky with the customer service reps. The info they were giving me wasn't always the same as the "specials" I'd receive in the mail. It was frustrating to constantly receive flyers which tried to upgrade my service by bundling with tv, which I still won't do because our tv is not hooked up to a cable service, nor do we want it to be. Why pay an extra 50$/month for cable when you can get so many stations for free? Anyway my internet bill for Spectrum runs $70/month, which seems high to me, but the speed was worth it, no complaints about that.

Have been a customer with Spectrum since 2014. It was Time Warner back then. When Spectrum took over 2 years ago, my bill remained the same, but slowly started to rise a couple of bucks every 6 months or so. I went from paying 149.00 to 169.00. I have triple play with basic tv. Yesterday I got a letter stating my television portion of the bill was going up to 103.98 from 64.99 a $38.01 increase. I called them and was told I was actually receiving a promotional price for two years since Spectrum took over. Ridiculous! My bill had not gone down when Spectrum took over. $38.00 is too much. When I tried to downgrade my television to rock bottom cable, they said the other so called discounts on the internet and phone would not be available. I needless to say, decided to drop Spectrum tv and go with Dish. I am working on finding another internet provider and telephone provider.

So I was just calling to see if they could give me an estimate about how much a month just WiFi could be and the man couldn’t tell me but then I called again with more specific details and this time it was a lady named Ashley. She was very rude when I tried asking her questions like what’s the lowest they offer and what’s would be a good fit for someone that has 3 Xbox’s or ps4s. She interrupted me and told me the fees and said she just talked to the guy that I talked to about 5 min ago. She then said she didn’t offer services in that area and I know they do because the landlord even told me that some residents have Charter or Spectrum. Just because of that you guys lost my service. I will be gladly going over to Centurylink where they actually have real answers and listen to what I have to say.

I wish I could give this company 0 stars! They are crooks! My husband and I purchased iPhones from the spectrum store in Appleton Wi on 3/30/19. Since our purchase we have had an ongoing issue with our phones. We have contacted Apple and Spectrum to fix the issue. Both were unable to help. While talking to Spectrum on the 1-800 number they suggested we replace his phone. I said that our boxes were damaged in a flood- in which they replied it was not a problem and they would send out a new phone.

I have been working with them for two and one half months to correct my mother's account charges. They sent Apple tv devices to her she has not idea how to use. The installer told her to return them to the local Charter Spectrum office & would come the next day to install regular cable boxes and regular tv remote control units, which she did and he returned as promised. Since then they have continued to bill her $180 ea for three devices she returned. They delivered them to her again so she called them again. They told her to take them to UPS or Fedex for return. She took them to UPS to return them. She has receipts. They are still billing her for the boxes and threatening to disconnect her service. We have spent hours on the phone with customer service (abuse) and they simply pay lip service saying it will be corrected on her next bill. It is never corrected and we start over again.

I had to cancel my service cause I was moving out of the area. I had just paid my bill. I then canceled 6 days later. When I called I was told my refund would be 102.00 as long as I returned the equipment in 5 days. I turned it in within 2 days. I get a email a month later saying my refund was 4.21. I called and they tell me that I was a month behind that why. I never missed a payment. I always paid and was told I was a month ahead when I called to say I needed my pay date on the 1st when I get my disability but for some reason they found a way to rip me off 102 dollars by saying I was a month behind. I can not believe people can get away with doing this. The lady was rude and I will never use them again or tell anyone about them.

I have been a customer of Spectrum/Brighthouse for about 20 years. I wanted to change my package to a lower cost package and reduce some cost. Unfortunately, they tell me that I am not qualified for a promotional package. Therefore, my changes to my existing package will only save me about 10 dollars per month. Why in world would you not offer your loyal customers the option of saving money and only care about new subscribers. So now we are at the point of either going to another provider so we can save some money elsewhere. The promotion package that I was looking for was going to be about 100 dollars per month. This package included phone, internet and TV. For the exact same service after being a customer for many years I am currently paying 215 dollars per month. Thank you so much Spectrum for looking out for my best interest. I hope your new subscribers are as loyal as I am.

We had spectrum services for 17 yrs. Wanted to make a complaint on how you provide new customers lower prices. I called about canceling my phone and cable - they said my internet rate would be $70 a month. I looked at your website and you have it for $44 for new clients. Same with your bundle package - if you're new it’s $99 a month. I pay $165 a month. You would rather lose a customer that has been loyal.

I moved into my new home July 2017 and decided to go with Spectrum due to them being the only internet provider in my area at the time. Needless to say, I should’ve known better having dealt with this terrible service provider in the past. My first week with them must have probably been the only good week for my internet. My connection drops numerous amounts of time throughout the day (mind you, I work for home so it delays me tremendously) and every time I call I’m given the same unhelpful answers every time and on occasion I get a very rude representative who just hurries me along in my questions or hangs up on me (which I’ve had happen more than once).

All the customer service employees I have either chatted with or corresponded with via Twitter have not been helpful at all. I'm trying to make a very minor change (one channel) from my package and they say policy states no changes can be made. I asked where is that stated, and they said a rep should have told me that. I purchased online. No where did it say this. I asked the chat employee to send me a link or copy of the policy and after 8 minutes she couldn't find it and said they dont have access to customer facing policies. (Makes no sense.) She said a manager would call me in 2 hours to clarify. 48 hours later and no call.

Not a reliable company. I called in February / 19 to cancel the account and they offered me the same package, at a much better price, almost equal to that offered by AT&T. I believed and I agreed. After more than 2 months, they continued to charge me the same amount as before. I called again and they apologized, promising to promptly resolve. Very attentive attendant. Nothing happened. I called again and they told me that I had not called in February but only in May and they could not resolve it since February. That is, I was a liar and the attendant insisted on this, saying that I had not called in February, even after I had informed the call time and the attendant's name. Really, unfortunate. When it was Bright House it was better. Spectrum needs to improve its service. Urgent!

I have been with this company for many years. I attempted to call and see if I could someone get my bill lower, even reduce services, was told there was nothing available. A month later, I call to reduce services - took almost 2 hours to disconnect the phone and cable, leaving internet in place. I was then, in the last ten seconds of the call, offered a new bundle, almost half of what my original bill was monthly. So obvious that I had been lied to every single previous call I made. Once I locate another internet provider, I am completely leaving this company. Shameful treatment of loyal customers.

After 1 year they change your promotional price. I'm about to disconnect phone and cable. This month without notice they changed my billing date half a month sooner. Ummm no, I don't think so. You'll get your money at the same time, and if you try and charge me a late payment, I'll drop you like a bad habit and you won't get crap.

Spectrum/Charter cable has allowed an unauthorized person to access my account and make changes to my bill/account. Resulting in fees. Now when I try to call and complain, they said I'm liable for the fees and there's nothing they can do. Spoke to 6 people during an hour long call, including the supervisor. Resulting in a $400+ bill.

Complaint to Spectrum-Charter. Switched my service from TWC on 4/8/19 to Spectrum! Was given a quote of $134.29 a month. Just viewed my bill online, on my account, as I haven’t received the hard copy yet, and they have already raised the price to $162.19! UNREAL! Called Spectrum to get it straightened out and they have refused to take off the extra $27.90 they are charging me. Will file a complaint with the FCC as well! If they don’t resolve this for me I will probably cancel my service or take some services off my account. I can’t believe they are willing to lose a good customer over this amount!

This company will sell you on saving money if you switch, they will then jack your bill up and say you upgraded, and there is nothing they can do about it. My first bill is $250 a month, when I agreed to $127 a month. Do yourself a favor and talk to people about their experiences... No one is happy, matter of fact everybody I talked to hates this company. They never got me straight, cost me a Ton of money to go back to DirecTV. I won't Ever go back to Spectrum. Horrible customer PR. Steer Clear. You think it can't be that bad, then it's 3xs worse.

I called to cancel my Spectrum account yesterday because I got Frontier. Well I called right back to get my account reconnected for Spectrum. They came out today and installed everything. But I've been on the phone since the tech left at 1 and I'm currently still dealing with a price issue. I've talked to 4 reps today. None of them gave me the same info. All of them told me different prices plus I was given the incorrect TV package. I'm missing all the channels I actually watch. The sales rep told me yesterday I would get a better price and discount for opening a new account under my husband. They wouldn't reconnect my account. I use to pay 126 for TV, WiFi and phone on my personal account I just closed yesterday. And so far they can only do 145 and I have less channels than before. The last call he supposedly got me my channels. I currently do not have them. I've been waiting for a call back from another rep who is suppose to fix the problem.

When I went with Spectrum I took the bundle package TV internet landline and never used the landline once, my bill was $105.00 per month, after 1 year without notice the bill is now $155.00. I called and the person I dealt with was pleasant and tried to explain to which she was right I should have read the fine print. So I ask her if I could get the new promotional ad and was told no it was for new customers only. She explained I could leave for 90 days and come back however the promo may not be available. I am on disability and budget my money very well, but since then I have had to pay my bill in 3 payments each month. I enjoy having spectrum but it's getting harder to pay. If spectrum would look at the people leaving versus new customers does this make for a good business practice? I wish they would reconsider and allow existing customers to take advantage of the new promotional plans.

I went from Time Warner to Spectrum and they promised better speeds for more money. The speeds were not improved, but pricing was. When I contacted Spectrum, they said it was my modem. I bought a new modem for $119. Same problem. I contacted Spectrum again and they said I was "grandfathered" into an old plan from Time Warner. I am paying $50 a month for 20mbs, but they offer 100mpbs at $45 a month. I asked if I could change plans, they said no. I would have to pay $70 for 100mpbs since Im not a new customer. I contacted the BBB and Spectrum lied and said I agreed the issue was resolved. Nonsense. I am here to complain to everyone about the unfair price hikes, scams and lies. I cant wait for greenlight!

Beware the Spectrum Mobile App auto bill pay feature. The app recently upgraded from TWC to Spectrum. The other morning, I went in to make a partial payment on my account. My intent was to pay half of the past due bill last week, the balance on that bill, this week. Ha! Nope. Did not go as planned. Wiped out my bank account, leaving me $6 for the next 5 days, since, when I tapped on "Make Payment" the app took the ENTIRE amount due! Wonderful. And of course, "we're sorry, there's no way we can reverse this charge."

Spectrum has been providing me with terrible internet for 5 years. The ONLY reason I am still a customer is because they have a monopoly on the buildings that I have lived in. After calling in weekly for 8 MONTHS about my internet not working, one technician FINALLY let me know that they SHUT OFF MY WIFI SERVICES without telling me (or letting me know on any of the 30+ subsequent calls with technical service) that I wasn't set up for wifi. As a consultant who works from home from time to time, this company has cost me thousands, not to mention the monthly charge that I essentially toss out my window most months.

Our internet service, our exorbitantly priced internet service, purchased (rented) from Spectrum, who purchased it from Bright House (which was better, although not by much) is once again out of service. It has been out as of this moment for 2 1/2 hours. I found out, about 20 minutes ago, that it's (again) a local problem, affecting a few blocks inside of apartment/condo complex in which we live. This is important because it really limits the number of things that can go wrong/break. This also means that the technician (I use the word technician loosely, very loosely) that is eventually sent out to fix the problem should have everything needed to facilitate the repair the malfunction with them; in other words no reason whatsoever to delay the repair or inconvenience the PAYING customers any more than absolutely necessary.

When I signed up for the package there is a big icon stating if for any reason you are not satisfied within 30 days they refund your money. Now looking at the actual refund terms which are here: https://www.spectrum.com/policies/guarantee-new.html you read that unless there are special installation professional services for internet, tv, and/or phone service you get your money back if not satisfied in the first 30 days. I actually had their service for only 14 hours before cancelling it.

A recent "upgrade" to the set-top box software now shows large unavoidable advertisements embedded in the on-screen cable guide. I believe this is totally obnoxious behavior. Whoever in the Spectrum organization should be fired immediately. Now I can't even select a channel from the channel guide without a barrage of advertising from this third rate company. It makes the despicable AT&T company look better each day.

Signed up on internet for Spectrum service. After supply address etc order service. Received some legal information back to sign. Two days later email came to me sorry no service in your area. Yet they advertise in my area, internet says ok but then No. Spectrum trying to act bigger and better....sorry no.

For years with Time Warner and then the takeover of TW by Spectrum, we always received our billing statement in our email for the next month a few days at the end of the month before that cycle begins. Now they refuse to send it early and you can't see what their billing is for the next month until days after that month cycle starts. I called and talked with a real jerk. He wouldn't tell me what the charge would be and that I didn't need to worry because it wasn't due until 18 days later. He was arrogant and practically laughing at me.

I had BrightHouse for a couple of decades and got test results close to advertised speeds. Since BH became Spectrum I'm lucky if I get half of what I used to get for the same price. I'm supposed to get 30Mbs down, I'm lucky if I get 10 to 15. During peak hours, I get less than 1Mbs. It's like I'm back to the days of dial-up. All while seeing commercials boasting about all the improvements they're making! They should be sued and prosecuted, or at least run out of business, for the way they're ripping off their customers!

I have had Spectrum for years with the same due date, now they changed it that makes my bill due 8 days earlier!!! I called them and was told pretty much too bad they won't change it back to my previous due date! Like my budget don't matter to them! Some people only get paid 2 times a month and to change their due date can be a big problem to them!

I don't like to give bad reviews. Although, I own a pizza shop and rely completely on my phones. Ever since Spectrum came in and took over my phone lines, internet and cable, I have had nothing but problems. Today was the last straw. I have been without phone service on a Thursday from 10:00 am to 12:30 pm. I usually have 30-45 orders minimum on the phone and today I had 9... I am furious. This is happening more frequently and there is nothing I can do because AT&T said once we leave, we don't come back.... So, I am stuck with a company that lied to get my business, now is destroying my business because they have no idea what they are doing... They need to be shut down by the Utilities Exchange Commission, the FCC, whoever regulates fraud and false advertisement in the utility industry. Consumers are being held hostage and our businesses are being sabotaged by incompetent business practices and false representation.

Initially I left TWC/Charter/Spectrum about 2 years ago. After many years as a customer with this company, I tried an alternative, wasn't happy with speed on internet, I returned. OK, great for a year -- got a super pack with all kinds of goodies in terms of cable access. A year later no warning except a near miss shut off for a $63 increase to the bill. Now up to $211. I've explained that I'm 65 and entitled to the "senior discount" whatever that may be. Nope, only for new customers. Also explained I need services to use my heart loop recording machine -- too bad is their attitude. Now IDK what to do. So frustrating and their customer service is just a nonchalant and "who cares" attitude. This was a clear "bait and switch" on the plan issue. Overall their services are awful and it doesn't look like it will get any better.

It goes out every time a cloud goes over. There are no excuses. They take it down whenever they please, no such thing as a maintenance window. Unbelievable. Outage every day these last two weeks. Sadly they are the only game in town and they know it. Someday we are going to get a choice and I will drop these guys like a hot rock.

Been unsatisfied with Spectrum for Months. Yesterday, I was harassed and threatened by a local Spectrum employee who refused to leave my property and used intimidation, pointed a pepper spray to my face. Asked him to leave many times but he refused as long as I was not going to give him money. I had previously agreed with Spectrum to pay my bill by May 1st and would take care of any late fees. I was assured that I would not be ever harassed by agents knocking at my door. For the last six days, they can on my property. Spectrum is not taking responsibility since he is an independent contractor. Enough is enough. I am not letting Spectrum get away with that one.

I have been a customer for 6 years and have always paid $49/month for internet, plus cable. When I went to cancel cable package and just keep internet, all of a sudden I had to pay $70/month. The rep said this was because $49 was an "introductory" rate. If that was the case, Why did I have it for 6 years! They just try to reel you in but jacking up prices on a service they know you need. In addition, after I said I was dropping the service, they had me wait on hold for 45 minutes. Really??? Horrible company.

We are seasonal customers, having internet for about 4-5 months a year. We have always disconnected in the fall and started up again in the spring. This past year, we were advised to go seasonal rate of $4.99 per month and save activation fee. Now I call up to come off of seasonal and find our rate has gone from $44.99 to $65.99!!! We always got the introductory rate because we were considered a new customer. This year we had the pleasure of paying $4.99 every month we were gone and and the additional kindness of paying $20.00 more a month for being a valued customer!! Lesson learned...just disconnect! After 1 hour of talking and going thru 3 people, they lower our rate to $50 per month...but I will discontinue in the fall.

I called Spectrum to disconnect my service because I'm moving and where I am moving already has Spectrum. The Customer Service Rep tried to get me to change the service at the place I am moving to. He even said he would wait while I called. I simply just wanted to end my service. Prior to this conversation I would have considered returning to them, but the service rep was so persistent when I told him 3 times, "No thanks. Not now." He then was extremely rude. Did not say thank you for being our customer for the past several years, and then just hung up on me. I absolutely dread dealing with them. I will never use them again in the future. They always hook you by giving you a "deal" and then jack up the prices a few months later. There are so many other options now that know how to treat a customer, no need to deal with terrible customer service.

So I wanted to switch over to Spectrum because after a year of service with Frontier, they were set to increase my prices. A Spectrum rep came to the house, sat with us and went over the bundle packages. He had the channel list and went over everything. We chose our package and everything was set. We would be paying about $127 total. A couple weeks later, they hook up service and I noticed I’m not getting all the channels I’m supposed to. I call Spectrum that night and they claim that I only signed up for basic cable which was absolutely not true. They tell me if I want more channels I’ll have to pay extra. I repeatedly tell them that I signed up for the Spectrum silver package already and refuse to agree to pay more.

My Spectrum bill is ridiculously high and continues to creep up. While I continue to see "great deals" for new customers, customers such as myself, who have been with BrightHouse and now what is Spectrum continue to see our monthly bills climb ever higher. This is not for any movie channels. This is just for a basic cable package.

Updated on 05/07/2019: I spoke with the Spectrum to start my service. All sounded good, I was not told about automatic withdrawal. I was told to accept the minimum plan and if I went over I would go to automatically to the unlimited plan. When I mentioned about the overage charge my bank hit me with because they never mentioned the automatic withdrawal, "Oh Well", is their response. When I mentioned the data plan they promised, they responded for a fee of $45 per line they would switch me and no they would not fix any overage charges they hit me. I had to go to the B.B.B. on them. Response, they do not care about what was promised I have a contract, I found Spectrum to be unethical in their business practice.

Months of the same issue, more than 15 technicians had come to our home, nothing gets fix, several different diagnostics, no internet, not able to watch anything on our tv, technicians keep "dropping the ball" as by customer service, so no contractor ever comes to get the job done, waiting for a call that never happens...so basically we've been wasting $110 a month...lucky Spectrum we don't have any other internet options where we live. Over 5 years customer by the way. Way to go Spectrum, you do know how to make people's lives miserable.

Worst cable and internet service I've had in 40 years. On a regular basis the box for the TV reboots itself with no warning and takes 20 minutes. Internet download speed is usually only 2mbps tops. Customer service representatives are incredibly rude when to try to call for answers.

I called to cancel tv service. The young lady then beginning telling me about Spectrum mobile. She said I can get two phones for $48 per month which includes 1 gigabyte for data. Not to worry because Verizon Wireless has towers are everywhere. Once I step out of my door I can turn off my data and I will immediately connect to a tower. Phones came. Stepped out my door, in fact I went to work and back. Still not connecting to any towers. I paid $101 for the phones and 1 gb of data. I called Spectrum. Spoke to a rep who said the information the other rep shared was not true. I could have stayed with my other carrier.

They deserve no stars, first they change my modem because computer and phone keep going down. Guy says no extra charge yet immediately my monthly rate jumps up from $90 to $96. Then a few months later (yesterday) they come down since I still have the same problem. Workers seem perplexed and too interested in my items in my house instead of the problem at hand that they should be worried about as usual they got to gawk at my stuff! So supposedly fixed but they say they don't know for sure what problem is and that manager would be down to my house the next day. Well that's a LIE. It's 2 pm and no call - NO MANAGER! Figures! Beware of this company. Their systems tend to go down a lot! And they seem to have glitches in their system that they cannot figure out of fix!

Worst experience of my businesses life!!! 1st they sent a monthly bill dated March 1st with service starting March 1st. Then they made a new invoice March 20th and charged for another full month. Then I got a late notice on March 22nd for both bills I with a late fee??? Paid entire balance off when a account rep called and explained I was a new customer and that their 2 bills in 1 month were getting set aside as junk mail accidentally by my bookkeeper.

Let me share my recent customer service experiences w Spectrum! I Ordered cable & internet from Spectrum because the apartment I moved to would not allow DISH. I was sold by Spectrum “the Apple TV” streaming box instead of a 3rd cable box for the same price. Before Spectrum, I was with another company and obviously, I don’t intend to mention their name.

Spectrum started off bad a year ago, with first providing me an old box that did not function properly, and even after technicians came to the house to replace it with a purportedly new box problems persisted, but, now April 2019 and for the last couple months, Spectrum is just nothing but frustration as ALL of my recordings are either unviewable going completely black and never being able to retrieve, or, they constantly pause and then pick up the viewing minutes ahead from where it left off (as is happening right now) making me miss much of whatever show I recorded. Here in Hawaii, we only have Spectrum and Hi-Telcom as providers and I made the mistake of switching to Spectrum because they bundled home phone-TV-internet...but, it was a bad move. Very unhappy paying so much for so little. And, my internet service isn't any better with it constantly losing connection.

We stayed with Spectrum when Time Warner was bought up by them, Time Warner was always reliable but as soon as Spectrum took over things have gone steady downhill, the promised speeds are a joke, the tv is always blurring constantly having to reset the modems. Plus they are sending us a notice that our discount service was ending and that they were putting our bill up to within a couple bucks shy of 200 dollars. We have been off the special for several months paying About 160 per mo.

Order Spectrum service with cable and internet. Outrageous hidden fees and worthless channel packages and overpriced. Being charged for local channels that are free throughout our city. They overcharge us on our bill and keeps increasing every month.

The internet and tv keep stopping. Have to unplug WiFi box for about 30 seconds and then plug it back in. Have to sign in each WiFi unit I have. Came last Saturday to correct the problem, spent 2 hours and installed two WiFi units. A 2 g and a 5 5 g. That was a week ago. Have the same problem but now I have to restart two units. Very poor service for the expense.

I really can't believe anyone actually gave this company more than a 1. They are a nightmare from start to finish. They will lie about their service packages, bill you whatever they feel like, subtract service with no notice, raise prices without notice, and their customer service is a nightmare - rude, incompetent and some even racist. Installation is just a nightmare. They departments can't communicate with each other. Expect to waste at least 5 hours to set up service despite their promise to be there in an hour and make it fast.

Spectrum is a total scam of a company. They give good rates (not super low). Then after year is up the increase is just ridiculous. Very dishonest and greedy. The bill increased from $150 to $200. You wouldn't mind small increase but 50$? So let's do the math with that increase. My bill will be 300 in 2 years?!! And of course the rates they advertise are for new customers only because for them loyalty means absolutely nothing. CEO really needs to rethink the strategy.

When I used my phone to purchase internet no installation fee was listed. Two options no cost NY either. I receive my first bill and it was doubled due to an installation cost. The Customer Service Dept said they sent me an email so I was obligated to pay. I let them know my neighbors and various people online got credits. Why was I being singled out and not getting one. They said, "We're not doing anything for you."

I do not understand how they have managed to get bigger and bigger. Isn't the whole purpose of regulating this industry to keep from one company getting too powerful and yet one of the worst companies I've ever had to deal with continues to gobble up more companies and make itself the only choice. This company leads customers to hate the company and company reps to hate the customers, this company's behavior is a detriment to society!

The internet lags every day between the hours of 1 and 3 pm. Zip code 33647. New Tampa area. It almost seems as if updates and system testing are done during this time. Trying to have meetings over Skype, Google chat, GoToMeeting/Webinar are almost impossible. Spectrum needs to understand that many people work from home and are involved in virtual school learning programs. They seem to know which areas don’t have another cable company to turn to so they provide poor service and raise prices since they are sure to lose these current customers to another company once it becomes available. I guess the thinking is ‘let’s make the money now, that we won’t make from these areas in the future.’

I disconnected the Spectrum service since I was moving to an area that they didn't have service. I returned the equipment to the Spectrum store and I received a confirmation for the disconnection. After a week received a Spectrum MasterCard debit card without asking me the type of refund (card, paper check, etc). I didn't want to activate the card since you automatically agree to four pages of terms and conditions. When I call Spectrum to complain that I didn't ask for a debit card, then they try to tell me that can't do anything and I have to activate the card and get the refund. I think that this a kind of scam from Spectrum and watch out when you disconnect your service and you are receiving a refund. I had to call different departments and spent time and effort to finally issue a paper check for the refund.

This company would like to make a dollar off their dead grandmother. We constantly have buffering and freezing problems. The internet is SO SLOW. We need to start a class action suit against Spectrum Cable for falsifying speeds and outright lying about future and current prices.

I ordered internet and phone service on Monday. The person who took my order didn't do it right and they wanted to install with a temporary number until they could port my old number. I wouldn't pay for two services so they rescheduled my appt. 2 hours later I received an email stating my service would be $25 dollars higher with a $50 installation charge. All their screw up and they won't give me the same price 4 days later. They told me if I wanted free installation I could install it myself and the was nothing they could do about the $25 extra charge. Then they refused to send me a cancellation email. I'm so glad we found out the true colors of this company before we switched. Save yourself the time and money and stay away from this company!

Started with Brighthouse in 2016 with internet only and static IP for 59.99. At this point the exact same service cost 99.98. WTF WTF I SAY AGAIN WTF. They cover every price increase with that was the promotional price. So they have automatic price increases with this deceitful practice. I knew when they moved to Florida that it meant only problems for me. They should be run out of New York and then Florida and then the country.

I chose to add TV to our existing Spectrum internet service. The sales rep advised that buying the Apple box over 24 months ($180 total) would save money over time since the alternate was a receiver that would add ongoing monthly charge of $7.50. Since Apple box would be sent by mail, rep arranged for receiver to be installed temporarily and said it could be returned to any Spectrum store once Apple box arrived.

When a representative came to our our and offered us internet & TV at a lower price than DirecTV. We had a lot of questions, the most important was what happens after a year, the answer was, "Oh it will only go up $10 or $15." Well please do not believe what they tell you. After the first year we received a 25% increase. We called, went into the store to try and negotiate but to no avail. So we have cancelled and this is just a heads up to anyone who is thinking of signing up with them. Please be aware.

I do not even know who to contact anymore. I have all my cancelled checks from Spectrum, and they are saying I am 3 months late, charging me late fees, and even came to my house yesterday to pick up the cable box. I HAVE THE CHECKS TO SHOW MY ACCOUNT HAS BEEN PAID ON A MONTHLY BASIS! Half the time my internet does not even work; service goes in and out. When is something going to be done with this company? There are no other choices in my area for internet services! I am extremely upset and furious! Where do you turn next?

DO NOT USE THEM if possible.

I signed up and purchased cellular service with Spectrum Mobile. I received the phone, charged it and went to set up the phone. The phone was a Samsung 9S. For some reason Spectrum sent a display phone that was locked into the retail mode. Attempts were made to reset the phone so the retail mode would not keep popping up. I contacted customer service at Spectrum. On technical support, the representative had no idea what I was talking about and sat and watched YouTube pictures as I was waiting.

Spectrum took over Bright House in Fl and since then the prices are very high and quality poor. The program info is not right. They have the wrong years and the actors' names wrong. I called to get a better price and was told that they don't have promotional prices and the only way to make my bill cheaper was to cancel some of my services. They do not work with the customer at all. They need to improve their services a great deal. It is such a shame. Bright House Networks was a much better provider. I don't like Spectrum!

Spectrum lost our business hosting address and all of our emails. It has been over a week and we have lost multiple customers over the lack of confidence in our business. Our customers have not been able to contact us and we were not able to contact them through our email. This is ongoing currently. It has been nearly a week. We have been on the phone with them daily, every day they say it will take an additional 24-72 hours to fix the problem. They refuse to let us talk to anyone in the engineering department or management higher than their team lead. They expect us to wait and continue to lose money and customers every day. Would you do business with a company that states our mail and website is down and we are not sure when it will be working again.

Time Warner was a very good company to deal with unlike Spectrum. Their rates have gone through the roof. I called and complained and they couldn't do anything about it. Time Warner would work with you on rates. I was paying $89.00 with TW and now I'm paying $178.00 with Spectrum. One day I will cancel everything.

From Nov 2017 until Sep 2018, we had BOTH cable AND internet problems with Spectrum almost daily. They charged us full price monthly for these services too despite me asking for credits. I had so many conversations with them as well as technicians come out to try to figure it out, I cannot count. Finally, in Sept, they sent out the guy who is supposedly sent when "no one else can figure it out." Hmmm, each tech before him said there is nothing wrong on their end. Really?! Brand new TV, Internet worked at former residence with no problems.

I called because I got a letter in the mail about being a valued customer and they were offering a fantastic deal of Internet and Spectrum Lifestyle TV for just 74.98 a month. I called and got an associate who I let know I was calling about the Internet and TV for 74.98. I told him this was 3.99 more than what I pay for Internet and the offer was valid for 12 months, my husband finally said I could add TV. He never mentioned a word about the offer. He starts talking about Cellular Service and I answer his questions honestly. He has found phones and service that was acceptable, I said I need to talk to my husband first. He says, "You are saving money, why not just make the change?" I told him how other companies offer lower costs, then once I start inquiring they start adding all these fees, he says, "Spectrum has no hidden fees, you will be paying 43.50 a month for two new phones and service."

Called Spectrum to get info on moving cable box to another room in my house. Operator said no problem, but there was a problem. Spectrum has cut off the signal to my other rooms, but I have to pay to get the signal Spectrum cut off turned back on. I want a signal throughout my house so I can move the TV and cable box where I want it. Am I only paying for cable in one room of my house?

Our only choice is Spectrum and their service is very spotty, randomly going out throughout the day, sometimes for just a minute, sometimes for hours. This is a new neighborhood with fiber optic cable installed only 1 1/2 years ago, so there is surely no reason for this. Calling them is useless as they'll say "Well, it's working NOW". Installation was the WORST taking 3 1/2 weeks and 5 appointments to finally get someone who knew how to install the fiber optic to our house.

I signed up for what they call internet assist wifi. They called me the day before installation and told me that I was selected to receive a week of free streaming TV. After I had internet installed the technician recommended that I get the faster speed. When I called to upgrade they advised me that since I had gotten the TV service I was no longer eligible for the upgrade at $30, it would be over $50 instead. Needless to say I kept my original service. If there were any other way for me to have internet where I live I would do it. Very poor customer service.

Spectrum for internet speed is slow and poor connection has been going on for past a couple years and I contact them for credit for the poor service most of the time they will refuse or they'll make it difficult for them to listen to me or even they promise to give credit for their poor service but later on they never apply credit. Few occasions that apply but only 1 or 2 dollars here and there and they keep raising their price. They are monopoly. We need to take them accountable for their deeds! Thanks.

A little pricey. Quick to respond. Very, very quick and knowledgeable installers. They currently have outdoor cameras. Need to update equipment to match items like competitors such as Ring and Nest that have motion detection.

The only reason (and to me it's a big one) I miss DirecTv is simply the DVR features! My only options with Spectrum are record, play and stop, and they charge me $10 per TV just for those functions! I always thought one reason for watching a recorded program is so you can pause, rewind, or fast forward, but not with Spectrum!! Although they advertise those features!!

It's expensive but the only decent service in town, nothing like Time Warner was. Internet is good, but not really any way to save, no packages or deals either. When you talk to customer support, you can tell from their tone that they really don't care one way or another.

I just received my new bill and lo and behold... ANOTHER INCREASE! Called and spoke with female named Mitch. Rudest little witch I have ever dealt with. Asked to speak with her supervisor or manager, call disconnected. Ugh!!! Called back, asked for answers why bill keeps going up. Please be aware it was only $99.00 a year and half ago. Now it's over $170.00!!! What a rip off!!! How can this greedy, ruthless, incompetent company and staff get away with screwing so many customers? The only explanation they want to give is because of the stations that increase broadcast fees. Give me a flipping break. I will continue to research and find a replacement. Any suggestions from other ripped off customers would be appreciated.

We probably lose connectivity every day, usually in the evening. After repeated phone sessions with Spectrum's staff, I have learned to reset the modem, router, ranger extender and the Smart Television (when it is the device being used). Sometimes we lose service for hours at a time. We hear similar complaints from others in our area, usually with the additional comment: "At least it is better than AT&T." All I can say is that Spectrum is the worst ISP we have ever had. Ironically, its customer service staff is definitely responsive, patient, and well informed. This leads me to suspect that the local equipment is poor or poorly maintained. Unfortunately, we have only one alternative in this area, AT&T, and its reputation is worse than Spectrum's.

I have been a customer with Charter Communications in one way or another for over 30 years. I have no idea if the decline in service not to mention the abysmal products has anything to do with Spectrum taking over. I've been at my current residence for less than 2 years. They came out and did complete new wire work, which I was charged for, and assured me that I had the latest technology available. After that I have had the best and most highest priced DVR boxes replaced many many times. Today is the last straw! Once again, my box freezes up and they could not fix it over the phone, which happens on a monthly basis.

When Spectrum took over our condo association's account, the owners lost over (112) basic package channels compared to BH. Since then, I have lost Epic, then Max, then Showtime that I had for years with BH. My internet package has increased 44% in three increase from July 2018, then August 2018, then again in November 2018. The FCC needs to look into their bait and switch policy, "you have no choice attitude", and robbing local residents. Angry consumer!

I have been with Time Warner/Spectrum since they began their business. I am appalled at the pricing their services. Unfortunately, I feel they would be out of business if there were another cable company that is equal to them…which, in my opinion, they are capitalizing on. Seniors cannot afford their pricing, and it’s a shame they take advantage of people.

What to say? I lost my iPhone. So called Spectrum to suspend my service. I just got my replacement phone and been on the phone for 3 hours and no one has the power to turn on my phone and now it to wait and hope someone gets back to me in an few days. I hate everything there is about Spectrum mobile but I am stuck with them until I pay off my phones. Please don't sign up for service. The people who work there are while you got find someone off the street and they would still be more help than them.

I had iPhone 8 I had for 2 weeks. Spectrum informed me that I can exchange it for an iPhone X, with a better camera at no additional charge (just pay for the new phone). I am a single dad and a struggle to work full time as well as attend school full time at ASU. The phone was less than 2 weeks old, and I even put had it covered in the static cover it came with. I didn't even take the phone outside to keep it in meticulous condition. A few days ago, Spectrum charged me $350 for the phone stating there was water damage and scratches. I was told that I would receive a call back regarding this matter on Wednesday 03/20 and it is now the end of the day Friday, and nothing but a $350 debit from my bank account.

Bundled TV-Internet-Phone: Misled (Lied to) about reduction in cost. If I moved my account billing from Time Warner to Spectrum I would receive the same services, plus Free EPIX. NOT SO: Cost increased and TV Package channels weren't equal, plus a monthly EPIX Cost. Then told if I upgraded I would have everything I had with Time Warner, NOT SO, still missing channels and EPIX still not Free. New surprise for April 2019, Spectrum now costs $25.00/mo., more than my old Time Warner with less channels. Problem: NO RECOURSE & NO REAL COMPETITION ZIP 27048.

I called Spectrum about 3 weeks ago to modify (reduce) my service. I was on the phone with them -- four or five different people -- for over FOUR (4) hours to get this done. They were to FedEx components to me and then re-program my service. No delivery. I called back and spent 37 more minutes explaining what I needed (with three different people). We'll see whether the delivery arrives as promised this time.

Spectrum removes channels from your contract at will. You just get surprised when you click on something you thought you had and it says "call sales department"... Then they give you a spiel about "we removed it because BS reason 1, BS reason 2, etc etc... but we can put it back if you pay more"... Just HORRIBLE. Spectrum TV reception, especially on HD channels freezes and doesn't work half of the time. The internet is REALLY not 100Mbps. It's more like low teens - every time I check it's below 20Mbps because it's SHARED (overshared?) and they don't tell you that. Bottom line - Spectrum is Scheisse. Disgraceful and insulting. Let me sign this - just so you know it's a real person: Stan **, LA, USA. Stay away from Spectrum. They are just awful. I thought cell companies are the worst but SPECTRUM TAKES THE CAKE. They are DOG POOP.

I have signed up Spectrum internet service after tired of AT&T keep raising price on me. They never even mention there is $100 installation fee when I called, but I have to pay it after the job is done. So I am stuck with them for a while due to the high installation fee I had to pay. Their internet service is spotty and way worse than At&T U-verse. Then when I needed to switch cell phone service, I've noticed Spectrum internet customer can use their new mobile service. So I called them and asked about it, the salesperson was too nice to hide hidden cost AGAIN.

I had dropped my Charter TV for streaming services over a year ago and I was assured my Internet at the top residential speed (around 100) would be $59 when I signed up for it. In three months, it jumped to 70. I called and they said they had to adjust for not bundling with a TV service, but that's BS. They lie all the time. I would love to drop them, but I have no other options in the North Country of NY. First time ever, I side with Cuomo and want them out of NY and hoping Xfinity takes over. He won't oust them until another company takes over the area.

Cost increases and outages are all you can count on getting from this company. Loyal 15 yr customers get charged twice as much or more than new customers. Nothing else available in my area, so they ** and pillage here. A complete rip off!

Spectrum is beyond a terrible business. From the cable freezing constantly and the internet going offline the money you spend is not worth what you're paying for. Day in and day out the internet service does not work. Called time and time again and there's no concern for the customer only the almighty dollar. Time to leave the mainstream competitor and switch to a honest company that will provide true internet speeds and genuine customer service.

It took 3 weeks to get internet connected after being told Spectrum is available. The Time Warner/Spectrum installers will avoid doing any work. Luckily the 6th installer that came out was an independent contractor and got it done in only 1 hour! We have been trying to port over our phone lines for the past few weeks with no luck. Each person we spoke gave us a different excuse. We spoke to some 50 reps in that time and each one had a different excuse and reason. Finally got someone that was knowledgeable and told us we cannot transfer the line due moving to a new city district. In addition just noticed my internet bill has been upped by $100 with for reason at all.

Worse company EVER!!??. Don’t do business with them. They increase their bill monthly. There is no reason for their prices. I call monthly asking for help to lower my bill and they always quote me a higher price. This is wrong in every way.

This company is awful. Right now I am on mobile phone and not even using the WiFi. Because at least once a week the WiFi will go out. As a family we noticed this happening either late at night or early in the morning (sometimes midday). So we called and spent hours on the phone. The women on the other end said she only saw one drop in a year's time. So the internet does this weird thing where it will let you connect and say you are but when you try to use thing like apps or anything related to the internet it won’t let you and says no connection. We have had this problem ever since Spectrum bought Time Warner. It’s like they did something to actually make the internet worse because we have the same equipment. Their customer service is a joke and they accuse you of doing something wrong or lying. They are a pitiful excuse for an internet provider.

They reward new subscribers over existing. The customer support is not only a joke but they lie about most things. Will never used this scam artists again!!! No Spectrum ever!

Definitely great service, with one catch - the monthly rate keeps creeping up with no advance notice. The bill lacks a breakdown of the charges; so, you have no idea what has increased, and it seems to be just a few dollars at a time - but, it does add up and seems a bit shady.

I am a FL senior citizen living on a small pension and am in a purchase agreement to purchase internet speed at 100 Mbps from Spectrum. There has been a very significant, consistent, reduction of speed. Have been conducting numerous speed tests on Spectrum's internet speed that goes down to as low as 12 Mbps, this is not a rare occurrence, but occurs numerous times. Contacting them is a nightmare, have resorted to emailing them through "live chat". The speed does increase after these complaints but again goes back down as if they have it programmed in a computer to do this automatically. This is stealing from their customers that are in effect overpaying for 100 Mbps through deceit, similar to organized crime tactics. I will be changing internet providers but this practice should not be protected by any institution of government and actually results in seniors being abused. I will not be bullied, or go down without a fight!!!

The day before Thanksgiving this past year, I signed-up for Spectrum Mobile, purchasing a phone through them, which they required, the LG K30. The rep on the phone was extremely informative and told me that I would easily be able to swap the K30, the lowest grade budget phone they had, for the Stylo 4, the one right above it, w/in 30 days, no damage to the phone. He did such a good job of selling it that I pretty much decided on that call that I'd probably swap, so I didn't buy a case for the K30 - though I know better to buy smartphones w/o cases. I'm so frugal that I thought I'd try the lowest one first. The following Monday, it arrived. I activated it, but by the end of the week, the phone was still in pristine condition, I decided I wanted the upgrade.

Spectrum and AT&T are our choices. AT&T will run multiple "hard" credit checks on you and then want additional info that is not pertinent. Spectrum is on then off, every day. They are unapologetic and do not give credit for service you do not receive. We are paying $65/mo for basic internet service while my neighbor gets the same thing for $29/mo. There is no consistency.

I complain about every other month on their speed and their service. It takes me over 5 mins. to reply to an email as it freezes, deleting emails is the same. Very poor speed and the price of course is going up for their terrible service. Their come back to me, "We will do a test." Wrong. That is only for my benefit and no they do not provide the speed I am paying for.

In the last month, Spectrum eliminated Cinemax and Epix from our cable package. It was a total of 19 movie channels from their lineup. There was no reduction in the monthly bill. As a matter of fact, they raised the bill a little over $2. We have talked to "Customer Service" on 2 occasions and received two different reasons, neither of which responds why isn't the price reduced for the lesser service. One reason was because negotiation with the two companies fell through, so they can only provide those channels as a separate subscription for more money. The other person said it was because they were not profitable with the group package so they had to cut some services.

I restructured my bill 4 months ago so I can get rid of unwanted programming to decrease my bill! I went from $285 to $196. After going through horrible experience of changing to new boxes from Time Warner to Spectrum I thought this couldn’t get any worse! Every time I spoke with a representative that all had different prices for my cable bill. And each one blamed the other rep for their screw ups! Now I found out they took off my international calling of my plan for the last 2 months! My bill went up to $526! I called them and they said they know the rep made a mistake but they would not rectify the situation because they said I should check on my plan every time for changes! And they gave me excuse that it’s hard going from 3 companies Into 1... I still can’t believe how unprofessional this company is! Just HORRIBLE! They should be ashamed of themselves!!! Dropping Spectrum!!!

They have promised me credits on my bill numerous times for when there were outages and then they tell me they have no record of that. If you talk to five different representatives you will get five different answers to your questions. Customer service is the worst I have ever experienced. I finally quit cable!

I called to ask about price to better understand my bill and to perhaps upgrade. The first representative stated that she could not offer any price info for the existing account. The second representative I called sounded like she had no idea what she was talking about. She could not locate info or help with upgrade. She ended up hanging up rather than be of any assistance. When they called to rate their representative I gave a low number and then they said they were having difficulty and hung-up. Bottom line, after trying twice I got nowhere.

This company keeps disconnecting my internet at random; as I go to a webpage it ask to reconnect internet. The Ethernet and wireless icon keeps showing a yellow symbol and disappearing every two minutes while downloading and browsing.

Spectrum refuses to accept a return of a brand new Apple TV that they sent me. Their representatives, supervisors and managers don’t provide customer friendly service and have a disregard for trying to retain new customers.

The latest software upgrade to our Spectrum cable system has changed and removed several options. First of all it now takes about 20 seconds to change from one channel to another. The down arrow used to bring up a list of recent channels you have watched for quick selection. Now it just brings up a 1 line guide. Also, several times I have hit the message that the channel I have selected is not currently available when it is in our channel list. Spectrum got us by providing a low cost package for internet, phone, and cable. They then, without warning, raised our rates about 35% after a period of time with the as always comment that our discount period had expired. I wish we had another option for internet and I would scrap Spectrum as soon as possible.

Spectrum+++ I was told that I could talk to a living by pushing. That does not happen anymore. They went the same way as ATT. Policy and procedure, that is total corporate sleaze experience. This company has gone down the commode. They charge you to pay your bill to a human being. NO RECOURSE. No one in authority to make a decision. 12 to fifteen minutes on hold every time.

I cancelled my Spectrum account and took their equipment back to their store. They quoted me a balance of $84.79. Today I received a bill for $318.00. I have spoken to no less than 5 employees and can't get any help solving this issue even though I have confirmation numbers and receipts of returned equipment.

Cable is very expensive and they do not give long-term costumers any deals whatsoever. Never any offers for free previews of premium channels (the satellite companies always did this). We are searching for alternatives now.

This company told me my bill would stay the same for 24 months and then started taking away channels and increasing my bill within 4 months. When I addressed it w/ billing she said 12 months then sent me an increased rate in email within 15 min after I hung up. How is this business allowed to lie to consumers w/ no ramifications?

I am bundled with Spectrum and have 2 tv's. I use Roku on both and disconnected Spectrum's receiver and wanted to return it to eliminate the fee they charge for it but they won't allow that. I can return it but they will still charge for it. When a new game comes to town these guys are going to be out!!! THEY ARE CROOKS! Everything is overpriced and anyone that does not think so is brainwashed! Legalized crime!!

I called to try to get my Internet lowered. That they kept raising up it seems like every month. They said that they had nothing to give me that they could not lower my bill. I let them know that I've been with them for years and that they are not even willing to work with me. She said, "Sorry nothing I can do." They have the worst customer service. I don't know how they even keep their customers. They are a terrible company.

I have received multiple mailers flyers from Spectrum about their 44.9 TV + Internet for new user as the previous owner moved out and their box is still on the apt. I have never had Spectrum and read every word on the mailer. They insist that is true then give me a different much higher price during the call every time. They say does not include all the flyer says which clearly lists all included for new customers. They say they are doing what the flyer says but at end of call say charge is almost 3X higher. Neighbor has Spectrum and said they tripled his bill after a couple months of service. Customers Service on phone just agrees with whatever I say but then want to confirm higher price 3X higher at finalization. I just want that listed on flyer, nothing extra, no boxes, etc. I have my own router but they say promo is actually much higher. Hate liars.

I couldn't pay my bill on time so I paid all the past due amount and at the time I paid the bill, my service had been disconnected for three weeks or so and the new monthly charge was already posted. I called the billing department to ask for a credit for those 3 weeks that the service was off and they refused to give it to me. They claimed that because the payment was not done on time, they had to disconnect the service but that I was still responsible for the bill; which is extremely ridiculous. The "supervisor" who answered my call said that the company does not give anybody credit because is their responsibility to pay the bill even though the service is not on. They are treating this as if this was a rent contract. I am extremely upset about it. Even though Time Warner was not the best, they did work with the customers and gave payment arrangements and credit for the non-service days. Also, the customer service was much better.

Spectrum Cable has continually raised monthly fees on TV and internet service every 6 months in 2017, 2018 and 2019. In 2018 I complained about my internet fee being raised, so the representative gave me $20.00 off my internet for 6 months, but did not mention he was raising my phone service from $19.99 to $29.99, which I found out on my next billing. I complained to the very same agent (I wrote his name and conversation number down w/ time and date) and he stated that he had to raise my phone bill in order to make up for $10.00 that he gave as a reduced internet bill.

If you talk with 6 different people in customer service about a problem you get 6 different answers. Spectrum raises prices all the time, whenever they want. They make stations that you have been watching for 20-30 years in a package have much higher prices. They NEVER want to work with you to get your prices down. My cost went up from $185.00 to $235.00 in less than 2 years. That is $50! I thought that previous cable companies (Insight then Time Warner) were bad but at least they would work with you. Spectrum does not. They spend money on their stupid commercials instead of doing a good job with their services. Maybe they increase the prices arbitrarily because they are losing young people who have better options and do no need Spectrum or any cable company while older people who have had cable for decades tend to stick with cable. They deserve an "F".

20 years of service with mostly higher package deals. The last few years, as soon as it was available from TW, I upgraded to the top tier internet package which made my service the fastest available from TW. I got internet as fast as was available, and for me the was 750 to 800 Mbps. (Spectrum claims as much as 984 Mbps.) A couple days ago everything slowed down so last night and today I checked, and speeds are down from 800 to less than 70 Mbps!!! That's SEVENTY, not 800, 70 Mbps!! And I'm paying $154 for that and telephone. $154 for 70 Mbps plus phone... It's only $15 for the tier that qualifies you for 100 Mbps!!?? Why then am I now paying so much for so little? Their answer... I'm not a Spectrum Customer. I'm still under the Time Warner package. So why then am I only running at 70 Mbps max?! Switch and we'll work it out, they say.

My installation appointment was between 11am-12pm. 12:15pm I called the company and was told a ticket was generated, dispatch supervisor will call me within the hour. 1pm supervisor called, says he will reach out to the technician and get an ETA. 1:15pm Dispatch supervisor called back, says technician will be here within the hour. I asked what should I do if technician does not show up in an hour, he gave me a number to call (I thought this is his number, later found out it's goes to their automated system). 2:15pm called the company again. The gentleman shows willingness to help and escalated my ticket.

Have contacted Spectrum for help regarding “on demand” failure. Techs cannot tell me when this will be available again. They tell me they are working on it. I am paying a premium for this service and I feel there is a refund due. I would like to know that there is some urgency in the Spectrum ‘geniuses repairing this issue." It makes setting up my new DVR box way more trouble. I am considering changing back to Windstream.

Spectrum is worse than TWC. Cable goes in and out. Internet stinks. It took 6 hrs to get tech support on the phone to tell them the whole street is out of cable. They can only go to one house - whoever calls. EVERYONE on this street is 90++. They don’t know how to contact you. They don’t have the strength to wait on the phone for 6 hrs pushing one damn button after another for one stinking recording after another to wait for some moron who has no intention of solving the problem or giving you credit for their stinking lousy service. No one does. 6 hrs... And it's every damn week something is out or wrong and no one cares.

Spectrum cable is not worth the money they charge. I had twice the number of channels for the same price with AT&T. Save your money and go with someone else. I have had Spectrum cable for 2 months and I'm ready to drop them.

This company tries to upsale you for everything. The employees don't listen, care, and appear burnt out. I was shocked how I was treated on the phone trying to get a hold of someone to ask a billing question. If you plan to call Spectrum for customer service, plan at least 2 hours out of your day to get this done. I never thought customers service mattered until I did business with Spectrum. Please do not sign up with this company. PS. It's also way too expensive.

Slowest service and prices balloons throughout billing cycle. Customer service workers aren't trained well and are rude. Will disconnect service without prior notification and don't accept payment plans.

I just completed Spectrum Internet one year promotional rate of $49.99 per month as of January 28 2019. Now the monthly price is $70.99. When I contacted the rep about the increase I was informed there were no additional discounts or promotions being offered for internet service alone. I could get a bundled promotion she stated. I told her I didn't need that, and could not afford it because I am a disabled Senior on a fixed income and I use an Antenna to get free tv and Vonage for telephone service but needed home internet for Vonage to work. She said if I wanted Spectrum Internet I would have to pay the higher monthly rate. I chose to no longer do business with Spectrum.

IF YOU ARE CONSIDERING SIGNING UP WITH SPECTRUM - DON’T. They are horrible, their customer service is deplorable, their representatives are the worst I’ve ever dealt with. I have Never dealt with a company or provider that is as bad as Spectrum. Check the Consumer Reports and all of the Spectrum Sucks sites on FACEBOOK. Going with Spectrum would be the worst decision you could ever make. I had an issue with Spectrum and nobody could help me, I would be on the phone for hours, being transferred over and over. I went to the Spectrum store and they were rude, useless and didn’t even attempt to help me. They never resolved my issue. DON’T CHOOSE SPECTRUM!!!

In October I had to quit my job due to health issues. I am also on assistance as well. I was on the $44 and some odd sense because with my assistance you have to have cable which I did not want and I never have because I do not like my son watching cable nor do I like to watch cable. I have always used the fire stick and can get just about anything for the last 5 years. My place of assistance terminated their contract with Spectrum this year because of the fact that they switch to digital which caused a lot of problems four people in my area.

So I used the phone this morning, late in the morning, and early afternoon it went straight to a busy signal and a 'line in use' message. Hum. Nothing I did fixed it so I finally went into a chat with Spectrum where I was told that my phone service had been disconnected in mid December, over two months ago and that I could not get my phone number back as they'd given it to someone else... Apparently in the three hours since I'd used it they gave it away. Right.

I was a long time customer of Time Warner Cable. Spectrum has raised prices and remove services. How can you remove a channel that's a part of a bundle package, then tell me that the channel will be removed from the bundle. The price will stay the same. I'm looking for new cable service. Very unhappy. No help from customer service.

Charter/Spectrum had a notice on my bill. That in Feb they were removing four premium movie channels from my Gold package. When I asked the rep at their office if the package price would go be going down, they said no. When I asked if they would be grandfathering in existing customers, the rep said no. I asked how much it would be to add back in the movie channels, and the rep said $38-$40/mo. It looks like if I want the channels back I will be paying an additional $480/year. A complete ripoff.

I called to setup Internet service and they sent a self install kit. I asked the rep how I would be able to activate service at the pole and she said that her records indicated that it was never physically disconnected at the pole. I asked if it was no physically connected at the pole, would there be a charge for a tech to come out to activate the line.

Spectrum is so expensive and their service sucks! 99% unreliable!! I have a 4k TV that is useless. Every night at 7 you can't watch the app. If you try to use the on demand from the cable box they don't always offer the HD version of the show. The app if it loads is so pixilated and blurry. You can't make out a person's face. I call and call and they just say " uninstall and reinstall" useless!!! If I cancel which I have before... there is no good internet provider that has over 25 Megs. You pay almost $100 after promo is over for just internet that works 70% of the time. Stuck in hell!

I want to find out if I can reduce the internet plan I have and still get a good speed of internet since it feels like I pay too much. The website will only give me prices for upgrades. It won't show me the various packages it has. They require my address to do things on the site so will only show me upgrades. I tried a Live Chat and they won't give me any information. I explained my situation to the first one and she literally sent me a list of upgraded packages only. When I said that I wasn't looking for an upgrade she disconnected.

They don't care about customers. I've had an internet outage problem for months and they are inefficient to get it resolved and they don't care. They are rude and arrogant and apathetic on the phone and when they send technicians out who act like they know it all and can't even fix the problem. Worst of all they don't even want to credit me properly. I have Spectrum! and how they treat me as a paying customer, and this outage problem is still going on because they are too lazy and uncaring to come troubleshoot in the area or the building. IF YOU HAVE A CHOICE, DO NOT USE SPECTRUM. :((( P.S. THEY HIKE THEIR PRICES TOO, FOR THIS HORRIBLE SERVICE. VULTURES.

So many lies, so many games and zero results. Unfortunately, my profession requires that I have internet access. Also unfortunately, I live in an area of Brooklyn (pop. 3million people) where there is no other option for high speed internet. I must use Spectrum and Charter and in turn, they take advantage of their monopoly and charge me for service I don't receive. I could go into boring detail but after three straight days on the phone begging for what turned out to be a $20 credit (for over a month of no service) that I'm too exhausted tonight...

This company is a Ripoff. Every year they find a reason to increase the price and they just waste customers time and money. Can you imagine if they have 10 million subscribers and they raise your monthly service fee by $10. What would it turn out to be? What a shameless way of making money and the authorities are probably sitting on the same side and enjoying the benefits. This is ridiculous and unacceptable.

Both my daughter and I work at home and we have Spectrum internet. We have been told that we are on a node all by ourselves because all our neighbors have AT&T or satellite. For the past several months, the service has become more and more unreliable. For instance, we have lost internet 4 times since 9am and it is now 3pm. It only goes off for a few seconds, enough for me to have to restart my computer and set up my network. This usually takes about 15-20 minutes. This is time that I am unproductive at my job. If there was any other option for internet for us, we would take it but there isn't. We're stuck with Spectrum. We're totally dissatisfied customers.