Spectrum Reviews

I've been a customer for almost 2 and a 1/2 years. Always paid my statement bills which Spectrum called me a courtesy call. Payments were made on the time allowed. I always paid on my bill the amount of past you never ever did I have a problem paying the full amount, on the 25th of this month paid $137.04. Midnight my service was interrupted. I called about my service payment, Spectrum explained through all my years always paid their past due,

Like most other reviews, SPECTRUM IS HORRIBLE! Save yourself the frustration & do NOT go with them! The customer service is horrid & all they do is LIE! They'll send you a bill stating one thing, then next thing you know, your internet is cut off early & you call them to see what's going on & they tell you all this BS that they only see on their end! You know damn well they CAN turn it back on, they just don't WANT to! & they'll make it a big struggle, even when you call them out on all their BS! They do not care to keep customers. So don't even bother going with them.

I have only internet now with Spectrum, and on Saturday I spent an hour and a half on the phone with them trying to determine why we had no internet. After an hour and a half they determined they needed to send a technician out to our home. The appointment was set for Monday between 6-8pm. I was informed by the technician scheduling my appointment that the technician coming to our house would do a call ahead before heading to our appointment. We confirmed the phone number on file, which is the one that is used to reference my account. We patiently waited at our home, then at about 7:30 pm I contacted Spectrum to check on the status of our technician, as I have two little ones who need to get ready for bed. I was informed that our appointment had been Cancelled due to a failed attempt. I asked which failed attempt?!!! Nobody has been here, no call has been made!

Forced to move from Bright House to Spectrum - Now I pay more for less. 200 MB vs 100 MB and they refuse to support my two access points. INTERNET DROPS TWICE A DAY. Awful phone service and idiots will service your house in person. NO OTHER PROVIDER OR WAY TO UPGRADE!!!! THANKS TRUMP!!

Had Time Warner - they switched to what they call it now as "Spectrum." My bill for exactly the same TV package - without even a notice or upgrade or changing any equipment modems etc. went up suddenly $58.00 per month more - said I was on some kind of "promotional" feature that they had come up with. I hope they keep their promise of NO DISCONNECTION FEE - 'cause that is exactly where this scam is going! You wouldn't think the FCC would let them get away with this. The "FAKE COMMUNICATIONS COMMISSION."

The WiFi constantly goes out and even when I had the home phone it would go out for DAYS. The service is terrible. Then last week I had a salesperson come here more than once trying to convince me that I do not have Spectrum and to sign up for a package. Even after I showed him my bill he told me that wasn't possible as I wasn't showing in the system. I don't know who he thought he was fooling, I've had Time Warner for years. That was extremely unethical and makes me question their business practices.

I am a property manager of an apartment complex that provides Bulk Internet Service to our tenants. Originally through Time Warner, until Spectrum took over. This has been a horrible experience. We have no retention department, changing our contract, charges that were not agreed to, disrespectful "representatives". It has been a nightmare. DO NOT CHOOSE THIS. If you can, utilize another company. Do not give this company any of your hard earned money.

I was a Bright House customer. I went in to see if I could lower my bill. They disconnected my phone when I told them not to. When I called to tell them to turn my phone back on and ask again about lower my bill they told me since I went in to have my phone turned off I was no longer grandfathered in to my Bright House rate. My bill went up 30 plus dollars the next month. This sounds illegal to me. I am looking for a new way to watch TV. Everybody should...

Not happy with their internet services at all. They bought out my previous company, Time Warner, and greatly increased the internet speed as to force people to pay more. I was able to negotiate a lower price and keep a slower internet speed, but within the last several months, I can't even watch regular tv on my laptop without the show constantly stopping, freezing, and/or not playing at all. I am extremely frustrated because there are very few options for services in East Dallas and cost are extreme.

On a further call I got someone genuinely helpful who arranged for a technician to come out who replaced the broken outside wire box which resolved the problem of the loose dangling wires blowing in the wind and disrupting my cable reception. Therefore I'd increase my rating based on this.

Don't trust Spectrum's advertising for $29.99 per service (when combined: WIFI, VOICE, TV). I received the ad by mail and then saw it on TV so I called and was told I qualify for this offer and there is no installation charges. The next month I got the bill, it is $137+$64. Then I called to find out why they practically told me that was a bate, then they told me the $64 was for installation. Spectrum is the most dishonest company there is, don't trust a word they tell you.

Service outages, called cust. service, tech says cable bury from box to house is unsat., need new cable in conduit buried. He calls in bury ticket. Dispatch unilaterally cancels that ticket. I restore it, they unilaterally cancel again. I call supervisor to restore, and he assures me notes on ticket will NOT cancel. Today it's cancelled a 3rd time unilaterally. Cust. service & customers not allowed to talk to dispatch, they are insulated from contact and never return messages. So they can decide to just not work and cust. service says "oh well, nothing I can do." This is UNSAT. a company that doesn't do work they promised, cust. service that can't schedule and verify work done or escalate to get someone to do their job... Why isn't dispatch cleaned house and get people in there that actually will do the job?

This is insane, the most nasty people I ever spoken. I been with this company for more than 5 years and it seems that the price is going up every time. So I called to change the plan since I have almost 300 channel and I don’t watch too many TV. I asked for a basic channel and internet. Well after I spoke with 3 people, which they don’t have a knowledge and don’t know what they doing, I asked for a manager which her name was Drew and she was even worse, and rude and sound more like a robot, by repeating herself that she was given me a best deal. Well how the hell you are giving me the best deal, do the math. I have almost 300 channel with internet for $120. And you are giving me a best deal with 9 channel and internet for $100. What kind a deal is this, but yes a best deal for the company.

They unilaterally dropped my service until I paid them approximately $300 which I didn't know I owed. They claimed they had emailed me 5 days earlier but I never received it. After 18 years as a customer their actions and subsequent customer service were terrible. They would not send me a copy of the alleged email and were aggressive in their comments. Since they have taken over Bright House they've raised rates twice and continue to have numerous monthly interruptions. To better ensure I get their emails so I know I owe them money before they disconnect service I asked them to send a paper bill as well to which they told me they charge $1. If you have an alternative get rid of Spectrum.

Spectrum is horrific!!! Please we have to do something. I'm calling for a boycott. I know winter is coming but this company is out of control. This is the worst cable provider I have ever had to deal with!!! My bill was $148. Spectrum took over and it went to $194. I called to discuss this. Was quoted $154 losing channels and my home line. I was fine with that. THEN GET THIS! I was transferred to someone to disconnect my home phone and told I was given the wrong information, he said sorry but... ready for this??? You will still lose cable channels and your home phone and pay $202 a month. I couldn't even respond. I just hung up.

Just about every month Spectrum calls and harasses me after I've told them several times that I don't want to upgrade my service. All I want is internet, I don't want their tv or phone package that they are trying to push down everyone's throat. Why do I need a home phone when I have a cell and why would I pay for cable when I can get Netflix, Hulu and Amazon cheaper and watch what I want. But that's not the straw that broke the camels back with me, about every 2 or 3 months they call me saying that I've missed a payment. How is it that possible, I have plenty of money in the bank and it's on autopay. I tell you how it's possible, they are doing it on purpose. So that you have link a bank account number to your Time Warner account, so it's harder to cancel. But I have news for them, next week I'll be canceling my service with them.

Spectrum, perhaps the most despised company where I live, has the nerve to run incredibly sappy ads promoting its excellence. In fact, locals call it speculum ~ which is a medical device ~ insinuating they screw their customers. How? Price, promises, and impudence. First, my service includes basic tv with no extras or premiums, landline which I don't use, and the lowest internet speed available, all for the amazing price of $156 per month. I am told that this is as cheap as it comes. Though my Spectrum bill has doubled in six years, my income has gone down. When I asked to quit my phone service, I was told that doing so would cost me $15 per month MORE. Charging more when removing a service sounds downright illegal.

Right now when you call them the standard response via automated voice is "We are experiencing a high volume of calls at this time, please hang up and call back." Does not matter what time of the day it is - same response. Useless service provider but there are not a lot of choices out there -- unfortunately!!

I paid a new bill that was 353.00 and then they cut me off. I had service for 3 months. Now I have a extra bill that I never had. This company is a rip off. They told me to call a collection agency. I did. I was told no one had me in their account. No one can help me. I want my money back. They are fraud. No bill. No account.

Worst company ever. Why we pay for service... I have no idea. We can't get any of our channels to work and the internet service is down about 80% of the time each day. We have had someone come out to "fix" the problem. Within a hour or so the problems start back up. Ridiculous to pay monthly for no service.

I’ve had Spectrum (formerly Time Warner) service for many years. I would switch service to AT&T or Spectrum depending on who had a better deal at the time. Both companies are terrible but that’s for another review. Internet service has always been bad with Spectrum but there are no other internet providers in my area and they take advantage of the legal monopoly. If you want the internet speed you paid for you have to call at least every other week for them to “reset your modem” or whatever they want to tell you the problem is. Then After a 30 minute phone call your internet is magically working and you may or may not be able to pry a few dollars of credit out of the customer service representative.

I always feel there is room for improvement. Like letting their customers know when there is going to be a rate increase. I am on a fixed budget so I have to watch every penny. I switched from CenturyLink who was double what I am paying now. Their every month would creep up, with NO explanation.

I called Spectrum yesterday thinking I was calling Bright House. I told them I wanted to set up my internet in my formal dining room area. They said they could do it. First, the service person called me and was making every excuse he could not to show up, I told him to get here and hung up. He gets here and I tell him what I want done and he says, "Oh I know Bright House use to do that but we don't do that stuff." I then asked, "What the hell do you do?" And kicked him out the door. Thank you Bright House for ** us over!! Now we have a cable company that doesn't want to do what everyone else does and is used to. Spectrum you are a piece of ** company!!! ** you piece of trash company!!!

I received an invitation for a special cable and internet combined promotion. When I called to accept the offer the customer service representative very rudely told me that their prices had gone up from the three days prior that I got the offer and it was no longer valid. When I asked to speak with a customer service manager she left me on hold for about 15 minutes before coming back and telling me no one was available that someone would have to return my call. Here we are two weeks later three phone calls in and about 7 emails with no resolution nor any contact.

If possible, never do business with Spectrum (formerly Time-Warner). Customer service is the poorest I have ever experienced. Discovered them digging in my yard one day to replace their cable which did not work any longer (I was not a subscriber at this point). Their effort so far had damaged my lawn, broken the sidewalk with their boring machine, and broke a lawn sprinkler head. I opened a complaint and was assured that damage would be taken care of. Met on site with both Spectrum rep and contractor rep who documented problem.

Bright House went to Spectrum, and Spectrum for my TV with Showtime, one DVR and one HD box and within two years they've gone from charging me $140 a month to $195.31 a month. I called to complain and spoke with Miss **, a supervisor, because everybody I spoke to lied to me. After complaining profusely, I was told I would be charged $185.01 per month, and when I received the very next bill it was $195. TV, telephone, Internet and Showtime. My friends and I are all changing to Frontier (FL) PS. Their CEO signed a $75 million contract to go with them. Nice, huh?!?

I have been with Bright House for many years now. Ever since Spectrum took over the customer service has seriously declined and the service (primarily internet) is basically non existent. I have to reset my cable modem and router every day, sometimes multiple times a day. They always state their signal is fine, etc but my I can access the internet much faster using a hotspot on my phone even when my 4G is all used up.

Poor quality service. I have been experiencing problems with Bright House since I moved to Florida in 2014. Now that Spectrum has taken over it's even worse. They continue to have service outage and my bill keeps going up. Why can't this town in Florida offer more competitive service like Cable Vision or DirecTV? Where I live I have no alternative but to go with Bright House. It is a scam. In the politicians to do nothing to protect the consumer... There was Bright House Spectrum service outage in Davenport, FL today. I have no landline phone, no Internet and no cable TV. This is the second time I called them and told them I want two days' credit. I'm not paying for service that I don't have! If it's happening to you call and get your credit on your account. This is ridiculous.

I have been a customer of Bright House for a few year. On Jun 27, 17 I talked to a bright house employee in the morning (still have record log in my cell phone). She said that Bright House change to Spectrum and she will send out someone to pick my old modem and send a new faster modem between 12-2 pm. The new modem will run faster speed 60 mbps compare to old 25 mbps. And she said our monthly price will be $44.95. A lady showed up to pick up the old modem around 12:30 pm and I asked her "Are you dropping of the faster modem". She said "That person will come behind her". So I keep waiting and nobody to show up to drop off the new faster modem. I called Bright House and asked them and spoke to Victor (supervisor) from North Carolina plant. They said they have no record of the dropping off the new modem but he saw I called in the morning.

Back in 2014 we were currently customers of Bright House we had moved and had to open up a new account. Upon doing that our payments were being put on it account that was supposed to have been closed. They sent me a bill say to stating I owed $465. Upon calling them to settle the issue I was told they put it on the wrong account and there was nothing they could do about it or was going to do about it. I have disputed it several times and still they have not fixed their mistake. Just recently about three years ago my husband decided to give them another chance when we moved to our new home. They continued raising prices changing everything so we cancelled service. they came and picked up the equipment and now they are trying to bill us once again for equipment saying that it wasn't returned.

DVR cable box stuck for 3 days on l-3 with no service. Replaced box 2 times still the same issue. Call services support, reboot device many times, still the same issue. Tech came, check signal and all good but still the same issue. Now waiting for the second tech arrived to my house...paying for something that I can't used.

Prices have skyrocketed. I called about the new pricing and was told that I would lose 40 channels and my price would go up $11 if I went to the same package it was over $20 per month more... I was transferred to retention who offered me a package where I would lose 40 channels but my price would actually go down $8. I agreed. They were able to change to the new package as I was on the phone. I took notes and reviewed to make sure I understood. I then left town for 3 days. Upon my return I find out that I did not lose 40 channels. I lost over 100 channels. I was told that I would have 165+ channels.

We've been w/ Bright House-- now Spectrum for 7 years-- started with exact same package under $100 per month for cable, house phone & internet. Understanding inflation, completely acceptable to expect rate increases over the years. HOWEVER, approx TWICE a year, all the sudden your monthly bill changes, with no warning, nothing. In the past, when we've called to inquire, the company was usually pretty good about putting you on whatever their most recent promotion is, helping to keep the bill reasonable. Now, here we are & in less than 2 months, my bill has gone up TWICE-- a little over $3 last month to approx $151. per month, and now this month to over $167 per month.

We have been a loyal customer of Bright House Network for 16 years and have never had a problem with them. Of course, prices go up and discounts expire; however, all you had to do was call Bright House customer service and they would work with you and offer new promotions/discounts and life goes on. NOW we have to deal with SPECTRUM and the only thing that they can offer is less for a lot more money. Why is this, because we do not qualify for any of their promotions because we are/were Bright House customers. I spent almost an hour on the phone with SPECTRUM customer service and no matter how they worked it out, I pay more for less.

My condo association changed our cable contract to Bright House / Spectrum. On January 1, 2017, my service was changed over. Every bill that I have received from them each month has not been correct. I was billed for a Spanish channel for 2 months. Called to get credit. $20.00 credit was never applied. Showed my account past due because the credit was not applied and showed a balance of $20.00. Was charged $8.95 late fee. Called to get late fee credited and to be sure the $20.00 credit was being applied.

Was called and sold on a $10/month upgrade to add basic cable and telephone line. Was told there would be no installation fee and I would have two boxes. Had one box installed and received a bill that was $50 higher than usual, not the $10 increase I expected. Called and they said there was an installation fee and that another box would be $5/month. I was either lied to or they are incompetent. If the other choices for internet were not so poor, I would drop Spectrum in a heartbeat.

I have contacted the Tech Support several times, I've had techs come to the house twice but the problem continues. I have been told by Spectrum and the HOA that many of my neighbors have also complained about the internet connectivity, and that techs will be sent to fix the problem. Last time I called the internet support tech said the outages in the community has been resolved that same day, and that they could offer for another tech to come and change the equipment.

My father was in the hospital, hospice, and we have to deal with funeral home (Feb-March). So we call, they had a $370+ bill, then they said was now over $700. My son took the March 17 bill and death certificate (March 4th) to their office with the equipment. Bright House Networks know he did not use Feb and March but would not waive it one dime. They bill until you cancel they said (but they did disconnect his service in March; liars too). Well I don't think my Dad could cancel then or now. He's passed. My father died and they still billed him for non usage. These people are crooks IMHO. No respect for my family during this very sad time. All about the money. We paid so probate does not get hung up. People try anyone else, trust me.

My bill continues to increase. They are advertising $29.99 bundles. I currently have basic Cable with Phone and Internet. My bill is over 200 per month. I called about the bundles they are advertising and was told the promotion is not for existing customers. Only new customers qualify. I don't understand. I've been a customer for 13+ years but yet I don't qualify for a bundle or promotion? I asked if there was anything that could be done for their loyal customers and was told there is nothing. When I advised that I would have to shop elsewhere to lower my bill I was told by the Rep "I do understand". I guess they only want new customers and screw all the long time loyal customers. Time for a change.

Coming from the North (Now I am in the South) I was looking forward to getting Xfinity from Comcast. Unfortunately Comcast does not service my area instead I am tortured by Bright House Spectrum which has the worst cable service ever. I barely watch TV as is and when I go on On Demand to catch up on my shows I get an error message or the box will freeze. I have only had this service for 3 weeks. I never thought I'd say this but I miss having Comcast. Bright House is the only option for my cable so I am stuck with it but I am not happy at all. I am also not looking forward to my $150 month bill either for such crappy service.

When Spectrum took over Bright House, I met with the Spectrum rep at the Key Vista clubhouse. He gave me a written quote to switch over my "triple-play" bundle ($29, $29, $29, under $110 with tax and fees). My first bill was $270. I complained to the local office in Tarpon Springs FL and they told me that I would have to bring the written quote to their office (could not send by fax or email). When I brought them the quote, they said they were aware of the problem and that I would get a credit for the overcharge and would be billed at the quoted rate which did not happen. I then contacted Spectrum and they said that I did not qualify for the quoted rate because I was not a "new customer" by their definition. After more complaint calls the charge was adjusted to 170.

I moved to my apartment complex back in 2013 which they had a account with Bright House for cable. I put cable and everything was fine. I had financial problems months later and my cable was disconnected but I paid it to have connected again and continue to make payments. Without my knowledge they closed my account and gave me a new one which I was paying the bill. I periodically check my credit when I see they have put it on my credit report the old account and was charging me over $400. At this time I was getting continuously cable.

I ordered Spectrum service in hope that I could live stream movies and sporting events the same as on my cell phone (I have 4g LTE from a major cell carrier and am able to live stream movies and videos on my laptop with no changes to the settings on my laptop with no clipping stopping and or resetting service from my cell phone to my laptop).

I had Bright House last year for two months, they told me December my rate will go out twice the amount because I was being grandfathers in to Spectrum. December 17, 2016 I had the service disconnected and took all the equipment to a Bright House store. Today is March 15, 2017. I was called this morning and told my service is now disconnected and I have a balance of $900, wtf. I been on the phone all morning and told I need to go to the store. I took the equipment and find whoever to prove they did their job correctly because it shows I have the equipment. Bright House is a rip off. They only take all your money, the speed is slow and they will not log your equipment when the time comes you don't want the service.

I have been a loyal customer with Bright House Networks and have never complained. In December of this year, my credit card number got stolen but my credit card company assured me it would automatically update all my auto payment accounts with the correct number. Unfortunately, that didn't work for Spectrum and I didn't realize it until January. I was only late for my payment by a few days and put in my new CC number and continued on with auto-correct. I thought that everything was updated for my account until last weekend. I occasionally work from home on the weekends and realized my internet and cable were both not working on a Saturday. Thinking it was a technical issue, I called and was told that my account was CANCELLED because of a late payment in February (by again 4 days). Apparently, I had to call to update my new CC number in the system and not just put it in online.

This service is beyond frustrating. On Demand works for 3 minutes then flips back to main menu! Change channels and get "Please wait" message. Then another message "Channel is unavailable. Please try again later". Wait another minute or two and the channel comes through. What a piece of junk. And there is no such thing as escalation! Just go on hold and listen to instructions on how to reboot the modem. If I wanted to troubleshoot your problem and fix it myself I would not have called for assistance.

Bright House Cable has been overcharging me since the year of 2013/14 to present. I moved in my new place in the month of July 31, 2013 with a zero balance of my bill. I was told my bill will be $95 plus tax. They came out on Aug. 1, 2013 to install my cable in my new place. I got a bill saying I owed $145.00 for September which I paid. (Although I called to dispute) I paid $100.00 in October. When I opened my bill in November, the bill was $637.00. Thinking and knowing this has to be a mistake, I called them. These people told me that my bill was correct. I told them that this is a major mistake, and I have never in my life (since I've had cable) seen numbers like this! They insisted that they were right! I told them, "Look I've only been living here for 3 months, and there is no way that my cable bill could possibly show these ridiculous numbers."

I received an offer from Spectrum for internet service at $39.99 for 12 months. After ordering the service I was billed at $44.99 and not the advertised price. After contacting Spectrum I was told there had been a price increase. I questioned that I had sign up for the service at an advertised price at $39.99 FOR 12 MONTHS. The representative said there was nothing she would do and they would not honor the price that they had advertised. I will be leaving them again asap.

I returned to Spectrum in December 2016 after being with another tv provider company for 2 years. They offered me a promotional package for $142.00 (no tax). My bills have been $500 and I have made approximately 13 calls and it's still not fixed. Thus far, I have paid 492.13 in which I should only have paid 300 and I'm ahead of the billing cycle. I have asked for the Corporate phone number and they send me to everyone under the sun. My bill is currently at $400 and I am livid. I can't get anybody to assist me!!!

About 3 days ago I started having issues with my internet service. I pay for 100 download/10 upload service and now my internet is randomly running at 9-108 download /0.3-2.6 upload, yes that is correct. 9 download and point 3 (not 3.0) upload. My service also randomly drops me and my download and upload sit at 0 for a few seconds.

I have been a Bright House customer for many years. It was recently bought by Spectrum. The price of my services increased and the quality decreased. I called to ask if I could get my price lowered so I could stay with them and they said "NO". I tried finding another service and realized my area is monopolized by them and AT&T. I will never use AT&T again and now know that Spectrum knows that they too, have me right where they want me. Two bills, two increase already. Who can I contact about being gouged?

I pay my bills online through my brokerage cash management account. My payment to Bright House does not get posted as paid by Brighthouse. The payment showed up as outstanding meaning that Brighthouse never accepted the electronic payment. The supervisor for Brighthouse says that they have trouble accepting electronic 3rd party payments. I cannot believe that a company of this size in this business can be so out of touch and inept in this day and age. They say I have to send them a payment direct because they can't handle electronic payments! However, I shouldn't be surprised; all of their services are of very poor quality. I can't wait to get back to my DirecTV!

Telesales call from Brighthouse wanting me to upgrade my modem. I had declined before. My system worked fine. Brighthouse offered 60 mbps which is more than I need. I declined again. The rep says no charge for install and no increase in modem rent. Finally, I relented and said come on out. They did and my sister was visiting from out of state. I was not there. When I returned I found that my wifi was disabled and the new modem had its own. I worked for hours trying to get my wifi back up. It never fully has recovered and my printer remains offline and not working. The phones calls drop every day and almost every call. I have since bought new phones and a new wifi. But my tech savvy friends tell me it's best to get a new computer with newer operating system as well as mine is 4 years old.

What's the point of high HOA fee to include cable when it doesn't? I had Bright House/Spectrum internet in my old apt.. Had downgraded to just internet because cable prices were ridiculous. I just moved to a new location that has an HOA that gives all residents free cable, internet and phone. The tech I spoke to that was installing someone else's service said I get 1 HD box, 2 converters, internet and phone for free. If I want wireless internet, it would cost less than $10 a month.

I had Bright House internet services. I was paying $34.95 a month. Very fast, never a problem. Since the merger here in Central Florida the price nearly doubled to $60.30 for the same service. I called customer service and lied to me saying that my promotional price had expired. I was never had a promotional price. That's what I had been paying for the past year and a half. As I told the woman at customer service I will be looking for another provider.

I have been a Bright House customer for several years and have always been very happy with their customer service on helping me resolve tech problems and with making payment arrangements. And the past two weeks my mind has been changed due to the incident. January 15, 2017, I had agreed to make a payment. My bill was $189.56 and I called in on January 15, 2017 to the automated line and made a payment with my bank card which is the same card I use every time to pay my bill so Bright House automatically saves the card number. So I made a payment of $190.00 which I rounded up to make it easier. Went on about my day.

I am not normally driven to the brink of writing complaint letters, but in this case I am compelled by the reprehensible bait and switch tactic of Spectrum customer service. I have been a customer of Bright House for nearly 20 years and basically satisfied with the service other than the rising cost and then suddenly with the transition to Spectrum I lost a couple channels because now they were moved to an upgraded package. This is where things go downhill...

Several automated answers which state "all our associates are busy now, please call back" CLICK! After two weeks of failed attempts, I wait on hold 20 minutes to discuss reducing my service to basic – we have AMAZON, HULU, HBO online and don't need the big package any longer. Being a customer for 3+ years I expected to save a few $$. Nope, although I pay in excess of $240.00 monthly - my rate would INCREASE if I downgraded to BASIC cable?! I saw no other option than to cancel and sign up with ATT. Now I can't get a hold of Spectrum to return their equipment... ugh.

Bright House have just been taken over by Spectrum and already the service has gone down the drain. Prices are rocketing and they don't care whether you stay or go. But if you have a problem they normally attend the same day and there is no charge.

My 87 yr. old mother and 95 yr. old father have been clients of Bright House for at least 15 years. Their bill has always been on auto pay. Recently, a credit card was changed by their bank, and they forgot their Bright House/Spectrum bill was on auto pay, and forgot to send the new credit card info to Bright House/Spectrum, and of course the payment was declined by the old credit card. They received no notification of what the problem was, other than a new bill with a new amount due. The bill was paid by check, and my parents did not realize it was still on auto pay (they are 87 and 95!) but Bright House/Spectrum, with only one payment due, turned off their service for phone and tv leaving them with NO ABILITY TO CALL 911!!!

Ever since Spectrum has taken over Bright House I continue to receive letters from Spectrum saying my bill is being increased by $10 monthly. The letters state that the increase is due to the ending of promotions is the cause of the increase. What promotion? The one I've been receiving for years? Bright House was just recently taken over and my bill has since increased by $30 per month, and who knows there could be more letters in the pipeline... Previous Bright House customers, prepare for increased bills.

On Monday I spoke with an agent of Bright House/Spectrum about my monthly bill for services for cable, telephone and internet service because Spectrum has an advertisement on TV for these same services for $29.99 per bundle which would equate to roughly $90.00 plus taxes and charges for the modem and black box for one TV in my home. The woman said I was not eligible for that service because I was a Bright House customer and this special was for new customers only. But, she did say they had gotten lots of people calling about the same thing. Nowhere on the TV advertisement did it say anything about you had to be a new customer. Nevertheless, Monday the service technician brought a new modem to my home on Monday because they were able to let me get a less expensive package (less channels, etc. for a total of a little over $130.00 instead of the $159.00 I am currently paying... yippee).

It was a great experience going back to Bright House after the nightmare I had with Frontier. Every bill I got from Frontier was wrong and way overcharged. After 4 months of having to deal with their dishonesty I cancelled them and went back to Bright House. The service was faster a better deal and guess what? The bill was correct.

I was told I would receive a credit due to ON Demand service for over 2 weeks not working. Bill came. No credit. So I called. Was told I would get $10. Also spoke w/ supervisor who was rude. Get my bill this month and they didn't honor the credit. I call. Now I'm told I refused the credit. Really? And there is no fee for On Demand? Every time call it's another story. So far Spectrum is the pits! Why would I think anything better...

They cannot resolve any problems, long hold time, useless words. I've had their modem for years. All of a sudden they insist it is mine so I have no wireless service! I've wasted hours on the phone and cannot resolve! So disgusted with them.

This was the very first time I had purchased from Bright House in Bexleyheath. My purchase was expensive and was told I have a five star warranty. I feel it's not worth the paper it's write on. My item did not come with an aerial. I explained this and was told, "Sorry, nothing we can do." It had taken five phone calls to reach this point. I explained, "This item is not fit for purpose as it has a function I cannot use." And why should I beg for an aerial, and why should I purchase one? It's disgusting. When I purchased this item I expect it to come with everything it needs for me to be able to enjoy my item. As I said this was the first and the very last time I will spend my hard-earned money with Bright House.

The customer service is nonresponsive. Gave me the runaround regarding a price increase. They do not care to hear complaints. Just keep saying, "But look, no credit check. Isn't that great???" My credit is excellent. Why would no credit check be a selling point??? Service is poor, unprofessional, do care if customers leave, upload/download speeds are fraudulent. As much as I hate AT&T, looks like I'll be going with them.

We just moved back to FL from up north. Switched from WOW and we were very sorry! Horrible service AND horrible Customer service. Not only did we have to pay another month of WOW to keep our number (that we've had for 30+ yrs) because nobody knew what was going on. I see that YOUR switch from Bright House to Spectrum cost us money, and we were promised a credit, again someone offered something they couldn't. Just like the trouble we had just getting these services. We will be canceling our account and I will write reviews. I hope no one ever has to deal with this, along with having a job, a home, kids, animals and the numerous hours dealing with people who don't care if you have service. What a joke. More people need to write to the BBB about this cable company.

Spectrum is a joke. I was happy with Bright House and wish they would come back. I had 2 accounts with Bright House one for my home and one for my mother who lived at a HOA. This company decided to cancel the agreement with my mother's HOA and not tell anyone. On top of that they decided that "hey let's add TV charges to an account that has been internet only for over a year". At that point her bill went from 34.99 to a total of 215. Are you kidding me! My mother is disabled and on a fixed income. The last email I received from this pack of scammers is that she had a FREE personal upgrade in speeds with NO RATE increases. Oh and to top everything off, they decided to cancel her services.

If I could give less than one star I would! We switched my 90 year old mother from Verizon to Bright House phone service. We started the process two weeks before Christmas. Some of the issue was Verizon not releasing her old number in a timely manner. But, after they released the number, Bright House kept giving her a date that the service would be all set up. I have never experienced such confusion over such a simple task. It is not unreasonable to expect a company to honor its commitment to service especially when dealing with an elderly person with limited options.

I have had THE WORST customer experience of my entire life with Bright House/Spectrum. They shut off our service after a problem with our credit card the day before New Year's Eve without any notice whatsoever that our auto payment hadn't gone through. We spent HOURS on the phone with them the following two days, between the two of us a total of at least 8 calls and 11 representatives spanning the payment department, customer experience, and supervisors. Out of all those phone calls and people only two people were even decent to us on the phone. Every single other person was at a minimum unhelpful and rude, and at worst actually detrimental to the ordeal. Not to mention that every single time we called the minimum amount of time we waited on hold to speak to someone was 18 minutes, and the longest was 40 minutes.

I received a letter from Bright House of an increase in monthly fee from $120 to $135 on Jan. 3, 2017. I called on Jan. 4 to cancel our service and were referred to their Retention Department. After about 30 minutes on hold, I spoke with Suzanne and told her of my intent to cancel our services due to frequent increases in monthly fees. She offered me their "new customer" triple play package for a rate of $128.94 per month and I accepted this offer. In order to get this package I agreed to change over to Spectrum from my grandfathered Bright House service. I had to drive about 10 miles to their Auburndale office to pick up a cable box that Suzanne said I needed to have with the new service.

Very disgusted. Been a customer for 10 years. Cable always been sub-par. Pay for HD channels and haven't had them in 2 months. When call about it they want me to reset box. Phone line don't work, internet very slow. Brighthouse sucks.

Bright House is now SPECTRUM. What a joke! The wait time on the phone is longer -- 25 minutes minimum then they transfer you for another 20 minutes and do not have the decency to tell you are being transferred. You ask for a supervisor and no supervisor comes on the line. Spectrum has a monopoly in Largo FL -- so you are "jacked"! I was transferring service expecting to have a house settlement -- did not happen -- I called BH to cancel my appt and customer service would not listen to me and insisted my appointment was for next week instead of that day -- so they basically ignored me.

I recently had Bright House cable. I called to see if they had any specials going on and I was told that they have a package called Triple Play Gold that will lower my bill about $30 from $203 to $172. When I agreed to the package a tech was sent out to my house and installed some cable boxes. After the tech left I realized that my internet was going very slow. I called Bright House which is now Spectrum to let them know about the problem and they tried to tell me that the first rep I spoke to that gave me the package gave me the wrong information, my bill is now $260.

I was a very satisfied customer for years. In the last 2 years the service started declining with this past year. Your service has taken a nosedive not only with your product but your customer service. I have called too many times to count this year regarding the same issue with either my internet not working to receiving the message "this channel will be available shortly" on multiple channels (more than 11). When I call tech support their solution is to send a tech out to replace the modem (every 2-3 months from the beginning of this year a tech was at my house) in which I continued to have the same issue so needless to say, replacing the didn't work. Well I called again tonight for the same error message and spoke with Alexis the rudest representative ever who help me out a lot. She helped me make the decision to cancel my service just as soon as I find a new provider.

I have had cable since the late 70's. I have always rolled over to whomever bought out the current cable company. I have had no trouble with Bright House. Spectrum, on the other hand is horrible. My bill went up 30 dollars a month with no additional services. I called and asked if it could be lowered. I was told that I could do the same services and they could lower it back to where it had been with the same services. I agreed. One day later my internet is not functioning. I called and they said it had been canceled yesterday. I explained my conversation. The first rep told me the bill with internet would be 207.00. He then connected me to someone else who said I could do internet for 287.00. I told him I wanted to speak to the complaint department. After 25 minutes on hold I hung up. I recommend you find another company. These people are terrible to deal with and customer service is non existent!

I upgraded my Internet service to a faster speed (300 MB) with Bright House last month. I was told that I could go back to the slower speed (200 MB) Internet service at any time without additional charges, and my bill would go back to the original charges. I called today to go back to the slower Internet speed service, and to have my billing go back to the charges that I paid in previous months. Spectrum told me that since I changed my service with an upgrade last month, and now I want to go back, that I have to pay an additional $50/month in charges higher than my previous charges at the LOWER level of service.

Inflated my bill so I went from 140.00 to 158.00 then the guy was like "I can give you the 164.00 package". I was like "are you kidding? I'm complaining my bill is 158.00." It was like it is what it is. But I called Direct. You get phone cable and internet for 89.99. I think that's way better. I believe Spectrum is going to go under Volusia county. Don't have high paying jobs and people can't afford that. And not to mention its repeats everyday on tv.

Received billing December 16, 2016... see they raised billing price $30.00 per month to $284.86. Called to seek information (waiting on mobile 28 min) and they could offer NO relief. That's their new price without giving any prior notice. Asked to speak with RETENTION Dept if they wanted to keep my business and was connected to a R. **. He said that YES, indeed wanted to keep my monthly business... after about 20 minutes on hold he stated that my NEW MONTHLY TOTAL would be $222 with tax each month. Not the best but was somewhat relieved.

Called BHN to see if any discounts were being offered as I did every year and BHN always offered me the best discount as I'm a disabled customer. I spoke to customer service agent and was informed that BHN changed their name and is Spectrum. She advised me that a tech would need to come out and change my box because it wouldn't work properly, so I agreed. The tech came out to my home and tech advised me didn't need to change my box. I ask what additional charges, the agent advised me it would be $8.00. Never mentioned any charges for a tech to come out to my home. And as he left he advised me that to sign my work order to say that he came to my home, which I did. I saw my bill yesterday and saw a $49.95 & $9.95 fee for tech and Wi-Fi installation.

I've been with Bright House for 7 years now and out of that seven years I have had only 3 years of perfect service. I have called and spoken with CEO's even about the problems that have been accruing over that last 4 years and Bright House would contact me with some supervisor in my area and I would have to explain the problem all over again to them and then wait and see if the problem was fixed and they would put a band aid on it so I would go away and then the trouble would raise its head again and back on the phone I go again and multiple techs out to the house for nothing since the problem is on the Bright House side from what every tech that came out has found out.

Brighthouse customer for over ten years. Never late on payments, not once. I got a letter stating my bill would go up from $142.00 to $158.00. I drove to Auburndale office and spoke with customer service rep. She checked things out and then told me I had no choice to either pay the increase or find service somewhere else. She also suggested that I could call Customer Retention to see if they could help, but I called no less than 20 times in the next two days. First time I got a music recording for 42 minutes. Then the second day I got more music for 26 minutes. The rest of the calls were all the same, no one to answer and or speak to just music.

While they were nice to me near the end, it was me walking in with all of the cable equipment and threatening to cancel was when they gave me back a working modem, and it only occasionally went out for short periods of time for reasons that were not the fault of my cable modem/telephony. Anyway this I'm certain. Here is the story. I thought well, I'll get the newer one they have available because they were always telling me I needed to, this was the first big lie. I got one Arris brand modem with telephony and a second and neither would go online nor would the phone enabled portions work on either. Brighthouse could never get them provisioned and I was getting impatient, never calling back as they said they were going to do on the next day. The third one went online which was also an Arris brand with telephony built in but also had WiFi built in but they couldn't get phone portion working.

For more than two weeks my internet service has stopped and I spend more than an hour calling to advise customer service for the problem. I have called several times. They send a tech out and he fixes it. Then it happened again and again. Today was the worst customer service and resolution. A tech was supposed to be at my home between 2-4. No one showed and no one called. I called and asked, they said it was canceled. Now after on the phone with a rude rep named Steven, I finally speak to a supervisor. Tameka was empathetic but again now sending a tech out and I wait now until 6 pm to see if the repeat problem of internet being intermittent gets fixed. Very dissatisfied customer.

I got something in the mail with a Spectrum promotion and called. I was told that is for new customers. After an hour on the phone with a rep and retention department I was told a supervisor would call me back within 48 hours. Of course 6 days later, no one called me back. I called and again spoke to the retention department. Not only do they have no concern for keeping a customer that has been with them for 15 years but they raised my bill $30 a month because my promotion is up and they cannot offer me anything else. I asked again to speak with a supervisor. Again I was told 48 hours and one will call me. I called today and was told take it or leave it. I'm done. I want to know if anyone has experience with AT&T and DirecTV?

I received a call this eve about payment even though I made one today at noon. Called back the number I was directed to. Waited 17 mins 48 seconds for the service to say it was too overloaded to take my call and cut me off. Am now on my third try, as second one cut me off at exactly 17 mins 48 seconds. This is no customer service, but customer ABUSE. No wonder millions are cutting cable. I await the day this company is put to their well-deserved DEATH. RIP. Have had service for years. At new location they have had to come out over 12 times in less than 16 months to fix their own problems.

So I have been OK with the internet service provided. Unfortunately the customer service is a different matter. To be brief I had service interruptions about six months ago. I called and they sent a tech out and said it was my own personal modem, which I had from the beginning. OK so I buy a new modem $80, not wanting to pay the monthly rental fee. Cable is still not working. I spent a whole day on the phone arguing with them while they continued to absolve themselves. On five different calls, each time they "fixed" the problem the new person had to be told the whole situation and each one gave me a different answer as to the issue. FINALLY one gentleman said it was a code issue. Then turns out there are two lines coming into the apartment and the second line was creating the issue. So it is BRIGHT HOUSE'S issue and I had to buy a new modem.

I called the new company Spectrum to see about getting my price lower. After almost 2 hours on the phone they stated they could get me from $183 to $165 which included taxes and fees. They hooked up the service today and it showed much higher price on the work order $240. I called and after speaking with 3 people I was told "sorry but I don't know why he told you that." He had lied about the price and also told me the price was good for 3 yrs and I would be getting that in writing in the mail, after I requested it in writing. My last offer from the company was a $25 a month credit for 3 months. I originally called to just lower my bill. I see a lot of other complaints on here about being lied to also. Not a good start for a new company. I will be taking my business to another company. Both business and personal.

Where do I begin other than to say do not order any service with Bright House/ Spectrum. I have been a customer for 8 years. My service was recently disconnected as I was late with a past due balance of $70.00. No warning of any kind. When I contacted the Customer Service Department to discuss the matter. (After being on hold for 45min) I was sent to the billing department directly. Apparently Customer Service will not speak to you unless the full balance is up to date. I informed the billing agent that I was not upset with him, but that the Customer Service has gone way downhill since Spectrum took over. After 8 years of being a loyal customer I should be able to speak to a Customer Service agent. AVOID this company at all costs since the conversion.

I have decided to give this review because I want people to know just how stupid this company is. I have not been a customer very long, 3 1/2 months. I actually downloaded their app and decided to pay for my bill that way. I have come to realize that I have never received a bill in the mail or through email, so when I was behind this month. I called them and asked why. They told me a technician was suppose to come give me one and they couldn't explain why I didn't receive one or a bill either. Then they told me in order to get any info about my account I had to give them a driver's license that matched the one on the account and an account number.

I usually despise when I see people online complaining about a company that provides them service. This is because I believe in giving both people and companies second chances because let's face it no one is perfect. However, for anyone considering giving Brighthouse Networks (now Spectrum) a chance to provide them service I want to let everyone know the consistent issues I have had with this company. I began using Brighthouse for my internet and cable services in May of this year. Since then, I have had nothing but horrible experiences with this company. I have had numerous tech crews come out to my house within the past seven months. I even had one week where we had SIX different techs come out to our house. So SIX times my husband and I had to rearrange our schedules in one week to accommodate this company.

Moved to the area about 3 weeks ago but before doing so I wanted to take care of my cable provider. I asked them for best package that would include all movie channels. The representative assured me that for $198.00 a month, all of the movie channels would be included. Also told me all of my boxes would be Dvr & hd!! Well to my surprise when I finally arrived at my new house & checked my channels none of the channels we spiked about were there. Gave them a call & the gentleman very careless told me it would be another $90.00 to include just HBO. Not only that they send me a bill for the total of 281.00 for 3 weeks of use of their service, they just didn't care!!!

Where do I even start? I've been a BHN customer for 10+ years. The first 6 and 1/2 were pleasant, not without problems, but they were solved quickly. The last 3 and 1/2 they haven't been able to fix my internet speed. I'm paying for 15 mbps and I normally get below 3 mbps. Sometimes as slow as less than a megabyte. I've had probably 30-40 techs including supervisors out to my house to diagnose the problem as something with BHN and not myself. They've even replaced all our equipment and lines to our house multiple times. Most of the time, if I complained, they would issue a $30 credit to my account.

Make a payment through telephone automated payment and paid one amount and they took out more than I authorized and it connected me to customer service. I talked to several representatives and a supervisor over the course of a week. They assured me I would get my money refunded to my account but that never happened. They gave me the runaround so they wouldn't have to refund my money until the next billing cycle. Never will use automated payment again. I know there are other people they have done this to and it's just wrong.

I have been having trouble with my email account, so I phoned Bright House/Time Warner Cable for assistance with settings. After getting the "correct" settings I tried my email account and received an error message for send settings. Calling back I received different outgoing server settings. This was about three minutes later. When I asked the phone rep why that might be, she had no idea. When I asked to be connected to a supervisor, I was put on hold for over seven minutes, at which time I hung up. Last week I got the same treatment, and a supervisor never did come on the line. Instead, I waited twenty minutes only to be told I'd have to settle for a call back. This is repeatedly the case with Bright House tech support. Their incompetence is only exceeded by their willingness to pass you on to another company, like Apple, Microsoft, etc. Once they've got you, they know it. Absolutely incredibly bad service.

I've been a BH customer for at least 10 yrs & although the service was not always the best I was content. I came home from work to find a tag hanging on my door stating that my services will be disconnected in 2 days if my bill is not paid. Now mind you they have already charged me a late fee of $6 (bill was due on 10/16 and today is 10/28) & they are charging me $20 fee because my account is placed in collections. I was outraged because they bill a month in advance so their justification for being able to charge the extra $20 and place my account in collection is that I am two months behind. How can my account be two months behind when we are still in October and you're billing me for something that has not even happened yet November? At this point I'm looking for another service provider even if I have to pay higher rates because instead of BH nickel & diming me they are just outright stealing! Corporate greed at its finest!

Bright House is promising faster speeds, but faster speeds do not equate to better service. Our business has used Bright House for our internet access for years. For the last two the service has been intermittent; on, off, on, off every few minutes all day long. We call BH, they ping our connection, reset the modem, and tell us the problem is in-house. Sometimes they send a tech, who monitors and tells us the same thing. Our IT guys are good; they've replaced routers, firewalls, checked cabling time after time and conclude it's outside service, i.e. BH, dropping packets. After 2 years of unreliable service and support (read disrupted business) I've concluded they are right; BH is simply dropping packets in order to over-sell subscriptions on a system not able to handle bandwidth demand, or they're not buying enough from their own ISP.

Just blown away by the speed and very low rate! (Get even more than 200 when plugged in to the modem.) Serviceman first rate. Phone people very courteous and knowledgeable! You only have ATT to go to in my area if you choose to leave Bright House. NO THANKS... ATT has great products and service, BUT they are the MOST dishonest, underhanded goons ever to impersonate a mega business. High speed to them is 6 mbps! Make sure your computer has a dual core processor, or you're swimming up stream. I love Bright House!

I'm so tired of the exorbitant cost and poor service!! They charge you whatever! They have most zip codes tied up so clients have no options!! Replaced my DVR 7 times with used bad equipment!! They bill months in advance! Never can you prove your payments unless you pull your bank statements as they always threaten or shut off service! No credit here in Fl cause service down here in Fl cause of hurricane!!! Just pay! I hate them!! I now have canceled them! They even offer cheaper rates to new clients but never a 8 year Cust as me!! Merry go round! They lose the client but lure in new ones! I'm gonna throw this used old equipment in the street as they threaten to make my credit bad! Oh well!! I don't need a BH account to make my credit Good!!! They absolutely Are the worst!!!

I've been with Bright House for over 10 Years. Terrible customer service. Most of their techs have no clue what's going on. I literally have every one of their services for over 200/month. In the last 2 years they have come out to my house MINIMALLY 2/month to "fix the internet". Their solutions work for all of 2-3 days at best. I have literally been told that since Charter bought them out I will be having issues for a Loooooooong time. At least until the middle of 2017. Not once have they EVER offered any kind of compensation or credit. I'm starting to wonder how much of a moron I am that I'm still dealing with this. Guess I'm calling AT&T in the morning. Shame.

I paid for a premium package from Bright House including a top notch internet speed. What I received was an amazingly slow internet speed barely able to keep up with my computer. They did an awesome job, just like the power company, during hurricane Mathew, but every day speed is very ordinary and not worth the very high bill that I pay.

Bright House lied to me! Today I was disconnected for nonpayment. With personal medical issues, car problems, and hurricane Matthew I fell behind in my payments. It happens. I called and spoke to four different "customer care" employees and made arrangements that if I paid half of my past due balance today, and give them permission to withdraw from my bank account the remainder balance on the 21st of October, my cable/internet/phone services would be restored within an hour of making the initial payment. I finalized the arrangement early in the evening and decided to sleep for a while. I set my alarm for 3 hours later so that I could wake up and my services would be restored. I have work that needs to be done by 6AM.

This is the THIRD time that Bright House has ILLEGALLY cut my home digital boxes off & I am so sick of their ability to think they can do exactly as they wish. I am getting a personal attorney this time. My HOA pays BH for basic cable. This is included in my monthly fees. I have internet w/ them under my name only. As I try to grab their attention with refusing to pay full monthly charge when I have only used 20 of the full month (due to THEIR ISSUES) they cut my internet connection. This I understand, however when they cut the boxes that are NOT connected with the account time after time? Even after several calls from a attorney stating illegal to do such? Sick of this. I'm sure taking them to court will be useless, but maybe some notice will be taken. I thought they were sold? What happened to that? What horrible professional or should I say unprofessional practices.

I have had the internet for the last year. I had just moved here and I saw the endless commercials that seemed so nice. Very poor service. Goes out almost every single day. Sometimes several times a day. Poor customer service. They are in no hurry to "fix" your problem. However, they are very good at promptly taking your money!

I've had Bright House 9 months. Been down 10 times. Very unreliable. My bill must be checked as they tend to add charges that aren't necessarily valid. We had a hurricane here but had very minor damage. My electricity was restored in under 24 hours. But I've been waiting for 2 days for Bright House to restore my internet and cable. My printer is wireless and needs internet. Netflix requires my wifi to work. They refuse to give me an estimated time for repairs. Ridiculous but typical of their awful service. Do NOT use Bright House!!! It's awful!!

Here we go again. I just received my first bill since returning south for the winter. It has a false $3 charge for Echo Home Networking. These cable companies are all the same. They try to stick you with those small charges that you did not buy in hopes that you are not paying attention and will just pay. Someone should file a class action lawsuit.

If there was a way to give them a - rating I would! I had DirecTV for over 10 years and the picture was perfect (unless there was a large storm). I mean crystal clear. With Bright House they send someone out to your house over and over pretending there's a problem but never fixing the issue. Their signal looks like a 320X240 YouTube video up resed to 1080. I mean it's so bad and if you're a sports fan get used to watching a pixelated mess.

I am pissed off with Bright House Cable. It started last year 2015 and I was attempting to get my cable reinstated. I paid $300.00 to get the cable on then was disconnected. I started dealing with Deanna from their Charter Escalation Department. What Deanna told me was that I was being charged over a thousand dollars for equipment not being turned in. I was put on a payment plan and was paying $100.00 every two weeks. Then my payment jumped to $274.00 a month. My husband and I both were communicating with Deanna. For the six or so months that we dealt with Deanna she never mentioned a "ten year old bill". All the equipment was turned in and Deanna informed my husband that I would get credit for the almost $800.00 that I paid to Bright House Networks. That never happened. Bright House Networks did some restructuring with the company.

This cable service is the MOST UNRELIABLE service I have ever used. I am surprised of the service this company provides in this day and time. It is sad my daughter is stuck with this service in her area. You can't enjoy looking at tv without interruptions. WORST CABLE SERVICE IN AMERICA!!!

This is possibly one of the worst companies to exist in the history of capitalism. The internet is extremely unreliable and very slow. We bought a $200 router to fix the problem they said was our fault, but it still crashes. Although it does give us faster speeds it is still not the speeds BHN is charging us for. I would much rather get kicked in the teeth by Mike Tyson than call myself a satisfied BHN customer. If you are thinking of buying their service, don't. Comcast probably has better service than this company and for Christ's sake Comcast is getting sued by Washington state.

Bright House cancelled my services after I requested a refund for a double charge. It took me 1h 10 min to get an agent available and after being on the phone for 1h 30 min I suddenly get disconnected. I call back and wait for another hour. It took me a total of 4 hrs plus to get my services reconnected. They wanted to charge me more as the services I had before are now offered at a higher price.

I always had a good relationship with Bright House until the last month or two. I called because my computer was out and I'm tech-challenged completely. I have no one to ask so I need Bright House to come out when it's not working. They said it was the net and my computer was broken. I insisted the tech come out to check to make sure it was broken. He didn't even sit down or touch the computer, just said I needed a new one. Well, after he left a few hours later it worked. A miracle! I found the customer service people very rude and almost made me cry. One tech guy said he would come over and never called or came... I don't know if the other companies are just as bad or worse.

Bright House's services are of poor quality and services interruptions are common. They schedule interruptions so they claim they can update equipment but don't bother to let you know they are about to interrupt your service and when you call to complain all they claim they can do is give you $5 regardless of how much you're losing because of their interruptions. Their customer service call centers it seems are everywhere except the United States and their technicians are never on time if they even show up at all after you have sat and waited on them for most the day, then they yell at you for not being there when they get there even though they are several hours late and make it even more difficult to reschedule because they have logged in their records you were not home when they arrived. PATHETIC SERVICE, if they were not the only provider in my area I would have cancelled services a long time ago.

Big rip off company. They are unreliable, service is bad and I stayed with them for 15 years cause they were the only company in my area. I finally one year got a bundle but they kept raising the price. Now after all these years this lousy horrible company is trying to rip me off once again. Now they claim I have equipment that I do not have. We turned in everything but they came up with more from 8 years ago they claim I have. My house is packed up - there is no other equipment that they did not take back and they had the nerve to insist and not try to resolve this issue.

Use to have 200/15 download/Upload, more than 3 weeks ago. It's now 0/0. After the visit of more than 6 technicians and every day on the phone with help desk techs and supervisors who had all the same diagnoses that there is an external cable problem. This is an unacceptable situation.

I have been a Bright House customer for years, and if Fios was offered in my area, I would jump ship in a heartbeat, no matter the cost. I constantly lose my connection, sometimes for a few seconds, and sometimes for up to an hour. It happens during the day or night, at random times. I have had over a dozen technicians and "supervisors" come out, and none could find the "problem". This is the absolute worst ISP you can find, and you need to avoid them at all costs. I have lost hours of work, movie streams have been interrupted (if not total crap in the first place) and have lost connection in the middle of gaming with friends at the worst times. If you're going to pay a company thousands of your hard earned dollars a year, send it to a different company where you'll get ten times better service than these guys; it's definitely worth doing the research. You can thank me in the next life.

I was basically looking to change from my current DSL company and Bright House assured me that they cover my address and took my monthly payment and based on that I ordered a $90 router and modem that they approved of. The technician showed up at my neighbor's house, within the same community of course, and when I explained to him that the address is incorrect, he asked me to fix the situation with Bright House. They surprisingly do not serve my address. So now, I'm stuck with the return fee of the router, and they never refunded my money. What an unprofessional company!!!

Please stay away from this people. They are horrible. I wasted an entire day waiting for them and never showed up! I had an appt. From 12 to 2 and called several times (5 to be specific) and waited and called up to 7:20 p.m. and the technician was nowhere to be found. Never a courtesy call from neither, BH, or the tech. One of my last calls, they told me he was on his way and waited 2 hours and nothing. I really feel disappointed for the way they handle business.

Avoid them if you can. We were a customer for several months for their high speed internet service. I would receive their service only a few hours a day at my residence. After several calls a month, numerous technicians being sent to my home (6 total) and still receiving service about 4 hours a day I was ready to disconnect and move on to a competitor's service. They convinced me during my 1st cancellation call to give them another try. The person even said he would credit my account. I did. Big mistake. They sent out another tech who said he could not solve the problem but that another tech would be sent out the following week that was equipped to do so. We set an appointment date. On the day of the appointment no tech showed up. No call, email, nothing.

I had Bright House out to my residential service address in the last month to upgrade to a new modem plus 1 additional HD box. Bright House (via the tech subcontractor) crammed the bill with a charge of $119 for adding 3 additional outlets to the house. This never happened. Called customer service and with only me stating the bill seemed rather high for the work done as I understood it, the customer service rep immediately identified the charge for 3 outlets and questioned them...as if this happens often. They seemed agreeable in submitting for a credit back for the erroneous charge.

If you have an opportunity to go with another service provider, I would definitely do it. For the short time I had Bright House services (3 1/2 months), I regret going with them. When I signed up with them, they said they would charge me $96.28/mo for Internet (which is way overpriced for what I had with AT&T). However, in the second month, they raised my bill by $20 and said they could lower it to $101.28 using savings promos available to me. If they were available to me then why didn't you offer them in the first place? Oh right, because it's in the fine print!

I signed up for service with an initial install date of 26 July. One HD box and one DVR was the request. Only got one HD box. Called for DVR delivery, scheduled from Thursday 2-4. No Show. Moved appointment to 4-6, no show. Got divisional management involved, promised someone on Friday between 1-6. No Show. Called them and was told the appointment was changed to 6-8. No Show. After 2 days of work, countless hours on the phone, multiple broken promises and a complete lack of respect for the customer, I'm done. This is by far the absolute worst customer service experience I've ever had.

Horrible service. For the past 2+ yrs, bad signals. After several complaint a tech came out, replaced buried line. I told him of water sprinkler lines. One tech dug carefully to expose. The other covered it. Then while using a tool to bury the line he went through my water line. Never fixed it. Service still crappy. Finally after a period of time, had TV cable stopped. Kept the internet. Nothing but problems with signal every time. We complained. We got different excuses. They upped my signal/billing without my consent. More lies about my signal. I told them several time to terminate at end of the current billing cycle, but they kept billing. Never terminated. Finally I spoke with someone who said it was a bad modem they don't use anymore.

The worst of the worst! This company is horrible!!! I made a payment arrangement because I had changed jobs, they took all my credit card information over their phone and said everything will be ok I won't get disconnected. I come home and of course I'm disconnected. I called and they are telling me that I never made an arrangement and that all my previous payments were returned which is a lie cause I have my bank statements with the money being taken out each month. I should have changed this company out a long time ago. A few months ago not 1 not 2 not 3 but 4 technicians came out to my house to fix one cable box that I have. But I never complained nor did I disconnect their service nor did they reimburse me or accommodated me. This is the worse company ever. I just don't get it how they are still running as a business.

Consistently horrible service & support. We've never received our advertised (200 mbps) internet speeds. Not on BH's speed test page or anywhere else. They claim 160 mbps is "acceptable." But we're not even getting that (90 mbps and lower). A representative recently told us to bring the modem in to get it switched out. Upon arriving we were informed that they do not carry the modems for replacement & never have. So that also was a waste of time.

My credit card information was compromised and the credit card company closed the account. I just received a new card but haven't reinstated autopay on the card. Without warning Bright House cut off all services today. When trying to reinstate it with the new card, I was told that they would not reinstate it without updating my 'old' box, however they already charged my card and the service is good until Sept. The box and internet worked fine before they shut it off today. And of course it would cost more. So just turn on the cable as we have 1 TV without the box - well that would also be more because it is no longer a bundle - even though they just charged my credit card through Sept. What a ripoff!! This is after months of hassles of not getting the auto pay to work even though we called multiple times.

I am aware Bright House Networks has been sold. I have been a customer for years. I have had constant problems with the internet/wifi service. I have called many times and have had many service calls. The problem begins with outsourcing. The customer service people are located mostly in India or the Philippines. I will let that go but communication for a communications company should be a priority. I have nothing personally against people in foreign countries but English is not their primary language and they don't comprehend the nuances in many cases. The cut to the chase I still have constant drop outs on wifi and spotty internet connection on a daily basis. The Arris modem has been replaced and I was told this would correct the problem.

This company is absolutely horrible. Their bill is constantly fluctuating, month to month. They charge you extra to send a paper statement, then when you try to login to view your statement online the website is down. Circus act company!!!

As consumers we have rights. This company bills you in advance. In other words they bill you for the days you have not even used the service. They take your money and if for any reason you do not need the service for those days, you will need to fight to get your money back. In addition to understand the amount of your bill and when it is due is also confusing. In return, if you lose track of your billing, you will start receiving additional late fees. In addition to this their customer service is spread out through several different call centers. You most likely will receive unprofessional service. I am including a pasted copy of my most recent complaint against them with the Better Business Bureau;

Wow. Massive internet interruptions, frequently times out, internet down multiple times a day. We are supposed to have the highest speed, 200Mbps, but it buffers a lot when streaming. I am scared to do certain things online that are important cause it may go down in the middle. Very slow and unreliable service. Please bring more providers to this area. The service is awful.

I have Bright House Lightning 200 Internet. I should get speeds up to 200 Mbps okay. Up to so say 125 to 150 Mbps would be reasonable. What do I get - 82.83 Mbps up and 17.49 Mbps down, and that is from their speed test. Going to a local server.

Ever since Bright House so called "updated their system" to allow for the new higher speed internet service I can no longer stream HD movies. They say my modem is compatible and techs have been out to reconfigure my router but I cannot stream HD movies uninterrupted anymore. I have the Lightning 15, which I see from the current offers is no longer offered to new customers. I have been with Bright House for over 8 years and in this location for over 2 years with no service changes. Streaming is part of my day to day and has been for years. Ever since they updated their system and started these new internet speeds in my area about a month or so ago I am limited to only streaming in low definition like 480 or less. That's why I know they have limited my speed. Also my wireless devices take longer to load pages than they used to.

The service itself sucks and so does their customer service. Rude and not helpful. Ive called several times about my internet not working and continuously not connecting or loading anything. They tried to tell me it was a problem with my brand new $2k Machaha. After reading some other reviews on here, it seems they have "upgraded" some things and the old modems don't work properly. Well I've called and called and my modem is years old. Only once did someone tell me, "Oh well you can bring it in and we will exchange it out." How is the consumer supposed to know this? RIDICULOUS! I hope they get sued and we all get some money back. I pay over $55 a month for internet that barely works and only ONE device can use it at a time... That is a crime right there.

For more than a week, I have been trying to get internet service. I have no choice but Bright House. They could care less about customer service and lie constantly about what they are doing. Each time I call, I get a different story. I have talked to 14 different people in the past week and never the same story. They need to do a "berry drop" and supposedly they and their subcontractor are not communicating. Twice someone from Bright House came out to "hook up the internet". When there is no cable, you can't hook it up. They know this. Each time, they lie and say "we will get this done today". Of course each day goes by and nothing. I have to call them. They never follow-up and call me. I am on hold for an average of 20 minutes, talk to a supervisor and still nothing. If you have a choice, go to another provider.

THE BRIGHT HOUSE GENIUSES - Everyone has had at least one memorable experience with his or her cable company. Following is an account of my latest. At about 4 pm on Wednesday, May 25th, 2016 my wife discovered that our cable service was not functioning. I attempted to reboot four times to no avail. While attempting for a fifth time I called Bright House customer service. The representative attempted rebooting as well and performed several other tests to determine the cause of the problem but she was unsuccessful, resolving that a service call would be necessary. The service call was scheduled for the next day between 6 & 8 pm. (My wife and I own a quadruplex where we occupy two of the units (#s 1 & 3) & rent the other two apartments (#s 2 & 4).)

Do yourself a favor, turn around, don't drown! This service is pathetic. My audio is choppy on my television and they have been out 2 times already and have not fixed the problem. So far they have changed out parts in my garage, outside by my box, cable box, and they say every time they have it fixed and have failed twice. In addition their Digital phone service is horrible! It hangs up on you randomly just like the cable service cuts on and off. It feels like there's a little boy fooling with the phone lines. And then we have the anonymous calls that they cannot stop. And then the cable box resets almost every night. The tech pulled up a graph and showed how the service was red bar for hours and then just randomly starts working. You're pathetic Bright House/Charter Spectrum! Get your act together! AWFUL!! I HATE THE FACT I CAN'T GIVE YOU ZERO STARS BECAUSE YOU DON'T DESERVE 1! Haha.

Woke up this Sunday morning being anxious to get studying for a test I am taking on the coming Wednesday. I go to my computer, turn in on and go immediately to the study website - but wait! There's no internet! I go to my phone's data plan and go to my Bright House account to see if there are any messages about an outage. But when I get there, I do not see any information posted about a service interruption. So I call to find out if there's a problem, and IT'S BUSY! Can't even get a machine to tell me menu choices.

Well did everyone know that Bright House upgraded their services. They now have additional speeds. It used to be just two, regular internet, or Lightning. Then they added Turbo. Well their last upgrade required modem change outs. Your internet just stopped working. No notice - Well I am on the road all the time and use the internet to manage things remotely. Well this also effected our e-mails. Well I was able to have someone go and swap my modem. However the e-mail has been a challenge.

I've moved around several times in the past few years and have had different experiences with different internet providers but Bright House is by far the worst. The internet will drop off every 10 minutes, making it impossible to watch TV or even do work on the computer. I'll be surprised if I'm even able to submit this review without the internet dropping off. Customer service doesn't know how to fix the issue nor do the people coming out to try and fix it. We're getting robbed paying $55 a month for this joke of an internet provider.

Pretty much the worst ISP I've had the misfortune of dealing with. Sadly, no other company services our area so for the meantime we are stuck with them. We have made numerous calls to the support line because our "lightning 50" often runs at a max speed of 13 mbps even when you're right next to the router. We pay about $150 a month for this service and have a small apartment where the distance from the router shouldn't be too much of an issue, so frankly I feel it should perform as intended or at least somewhere above 50%. This last time however they sent a tech out to replace our router. That night none of the devices were connecting to the new router. We call up bright house again. They send the same tech out, some devices were connecting but others were not. Still the problem is not resolved.

They shut my internet off because "we upgraded your account, but in order to have access to the internet you have to buy a new one." How about asking us first? I am so irate right now. It just doesn't make any sense. You couldn't wait to upgrade us AFTER we get our new router? Oh... But that just makes too much sense now, doesn't it? Your service is cancer. Please off yourselves all you.

Paying extra for the "Lightning 50 Internet" is a waste. At no point since I have had the "extra" speed has the actual speed ever tested at over 25Mbs. I have called them and was actually told this was a temporary satellite problem? COME ON! The CSRs don't have a clue. Of course they said they were going to reset my modem and recheck the configurations, but the bottom line is that they cannot deliver on what they charge you money for.

When I received my first billing statement from Bright House I could not believe what I was looking at. I called to discuss my bill and ask about my initial payment of $54.28. Their response was they never received that payment from the technician that came to my house so I decided to get to the bottom of this. I contacted Bright House again so they contacted the technician that came to my house and the response from the technician was that he never collected the cash from me. Now I lost my money and had to pay the same money again to Bright House. This technician is very dishonest and I would like to know if there is any other customers out there that experience this. The technician ID number is **.

I can never catch her. She keeps coming out and putting a disconnect notice on my door. I use DirecTV for my television service and Bright House for internet. I've called, but they say they don't have any communication with the independent contractors. I have my own bills and I think if you make $17.00 an hour you should at least get the address correct! Maybe I wouldn't feel this way if I had her job.

I signed up March 3, 2016. I was told my monthly bill would be $129 per month. My May bill arrived and it is $155.90. When I called I was told I only had a 2-month $20 credit special. I WAS NEVER EVER TOLD THIS WHEN THEY SOLD ME ON THEIR SERVICES. I was told my bill would be $129 a month. The rep claimed it was on the work order. Well if it was, NO ONE brought it to my attention and I am CERTAIN it was placed there AFTER I SIGNED IT as I never would have signed up. They are scamming the public and a class action lawsuit should be filed.

Overpriced, poor customer service, technicians who haven't a clue what they are doing... Absolutely the worst company I have ever done business with. Unfortunately, I'm stuck with them as they are the only provider in my neighborhood. Very highly NOT recommended!

They say they charge you a month ahead but they count it and want you to pay that too. Hurt, yes hurt. I have a autistic child that he is trying his hardest to graduate and he's doing extra work over the computer. Now he will come home and get so stress???

I recently called Bright House in Florida to inquire why my service rate had gone up $20 per month. When I reactivated my seasonal service in November, I was told my service package was $113 for 12 months, but my basic rate went up to $132 for basic services only after 3 months. After getting nowhere with the customer service call center, which is located in Mexico when I finally asked where I was calling to, I was told their package prices change constantly as did the rates. I also said I paid for an HD modem of which I don't even have an HD tv, but was told it didn't matter. I am getting a minimum package without DVR service, of which my friends are getting more services with DVR for a few dollars more per month after all the service charges, fees, and taxes are added.

I pay for the WESTERN ENCORE package because I like Westerns. I feel safe in saying that Westerns are about the Old West. The cut off date in years is not clear but a movie Such as: "Country is not a place for old men" I realize that is not the exact title and I know that anyone who has seen the movie would know what I am talking about and the program directors for Bright House are aware of what I am talking about.

How fast is a modem in the 90's? About 56k? Now tell me, how fast is a hundred and eighty ** dollar modem from Bright House? About 0.01k! Bright House Networks is the most pathetic piece of Snake ** I've ever used!!! We call technicians for these ** to the point where it's just a daily habit. Each router they put in our house is complete garbage! The reason behind this is because they just care about money! And since they're the only service we can choose in our location, they get off by being fat lazy slugs which only care about their daily shipment of green paper! Trust me. If we all stopped using their internet for a while, watch how fast they scurry their fat ** around and get their internet to work! Seriously, I'd be ** historical.

Have had Time Warner service for years. Have had to repeatedly battle them over unscrupulous rate hikes and marginal service year after year. I have been a Bright House customer for only several months and it has become painfully apparent that both companies are cut from the same cloth. My service was hooked up in Dec. '15 at which time I was told my monthly service would be approx. $95. At that time I also paid an additional $125 installation fee. I ordered an additional sports channel that was to cost me $32 per month which should have brought my monthly bill to no more than approx. $127. My bill has however increased each month with my last bill being nearly $210.

I have had Bright House for over 8 years in my life because there just isn't any other options in my area. Because of that, I believe they slack on their customer service and service. I have called and called over and over to get problems fixed. Some have not been fixed since the very beginning. They have sent many techs out here to figure out the problem with no avail. Every week there is something wrong and I'm forced to call back because they don't know what they are doing. I also have to wait 1 hour to get to tech support on most days. I have problems including, but not limited to, interruption of service, outages, very high ping, constant lag. This is after UPGRADING the internet and doing a Netalyzr test saying that my ISP (Bright House) is throttling my internet so I don't use as much data. Overall the worst internet provider I have ever had to deal with. No surprise they are 1 star.

Speeds constantly drop to 2 Mbps. Ping frequently goes 1000+. Customer service is no help. Such a joke of a company. Do not give them your business.

I have been trying to have a cable line buried since February 27th. After waiting a week, Bright House says they "don't have a work order on file for me". I wait another week. On Saturday 3/12 they send the wrong person out to my house. He was there to pick up my modem and to disconnect my internet. I called them again and they scheduled another appt for Mon 3/14 which nobody showed up. I called again, they said we will have someone out on Saturday 3/19 between 8 & 8:30 am... AGAIN nobody showed.

I travel for business and am always delighted and surprised whilst watching an entire film without some failures. This does not happen at my Bright House home. Limitless outages. The rude custom services rep at the office all but threw a DVR at me. And it appears that it has spent hard time in a fraternity house. To quote a bad 80s song..."They never call when they say they will." Or show up. It is astounding that we are held hostage to this dreadful lack of professional ethics. Horrendous company without any regard for the customer.

They monopolize areas so you have no choice but to use their service, unless you opt to NOT have internet in your household in the 21st century... Intentional confusing billing practice, statements overlap and cycles are ever changing, misc charges appearing on the bill, payments misposted. We have six & eight hundred dollar internet bills showing up and how does that even happen??!!! Constantly having to check bank statement with our account on their website, which is also intentionally confusing and dates overlapping, etc. So disgusted by this dishonest company. Not to mention, the service is HORRIBLE. Atrocious. Forced to upgrade to 'lightning' just to have enough juice to upload & download. So frustrating.... but they have us over a barrel don't they?

I noticed in Dec there was a payment to Bright House on my cc statement that I did not authorize so I fought with my cc co. to have it removed but unknown to me they have a 30 day Dispute time frame so I've been trying to reach someone in the Bright House accounting dept. but per customer service they have no direct number so I'm unable to get this issue resolved. I've left numerous "uniform tickets" but no one has contacted me regarding this issue. I'm out of $177 that was taken from me and no one cares to address this issue... Prior to this I never had this happen so you never checked my statements and payments were automatically sent to my cc card companies monthly. Bright House accepted payment from a cc that is not linked to the account and that should be illegal. My area only uses Comcast.

It really depended on the time of day you called in. If you called outside regular business hours you'd get some joker laughing on the phone and doing nothing to assist you, but if you called inside business hours or asked for an escalation, you could get someone who really knew their stuff. I have had occasion to deal with several different providers now. Bright House is better than average. Cable is expensive because they have no competition. Bright House is no better or worse in that regard. They reset your connection all the blessed time, but the TV service was better than most.

Usually not located within the United States, wait time on hold can exceed 30 minutes. They are not able to call you if you are disconnected . Meaning start all over with wait times. They are trained with the same answers which is reboot cable box, reboot modem and if that does not work then they will send out a service person. Ask for a supervisor and you will get an argument or you will be conveniently disconnected. Ask that your conversation or complaint be documented and you are assured it will go into your account records. This does not happen. The services provided are not worth the amount I pay. Constant outages or disruptions, poor customer service, and if I were able to afford other possible services I would. I am however on a fixed income and not able to enjoy quality performing services.

24/7 online and phone support. Remote resets and in-home service is easy to get and reasonable. Techs always seem good. Still have some failures and equipment needs replacing a lot. It costs too much. Big price increase last year. Even without premium service channels or high speed internet it is still $150 a month. Channel selection shows the same things over and over. Ok, but still have failures and resets on tv and internet more than should be. The idea of having to pay rental charges for equipment on top of service charges is outlandish. Taxes on all the services are out of line with reality.

Customer support is typically friendly but they can only do what they can for the terrible service, particularly regarding Internet service, that Bright House provides. Internet service is TERRIBLE. Dropped connections at least 4 per HOUR! No kidding! In the middle of working, the services drops connections constantly. No amount of service calls remedies the situation. TELEPHONE service is fair but numerous times the services will cut out, and our calls are disconnected! If the services actually worked, they would be a fair value. There is no reliability.

They now charge a fee for Regional sports network $2.00. Broadcast TV fee $2.00. Total $4.00. I didn't ask to subscribe to it, they automatic added it to your bill, I don't even watch this. Everyone check your statement. Call them. Complain.

I have had Bright House for about 4 years. From the start the internet was overpriced but not terrible. I purchased the Lightning package which had acceptable speed. As the years went by the package quality decreased as the price increased. Now I pay in the 60 dollar range for internet that half the time doesn't work or is extremely slow (Lightning).

I was given a two hour window in which they would pick up the cable equipment. 4-6pm which meant I had to leave work early but I had no choice. After 6 pm I started calling every fifteen minutes to find out when they would arrive. I got no answers and was put on hold for as much as 17 minutes once. No call. No pick up by 845pm. I made one more call and was told that at this late hour I would not get the pick up so they asked me to send it to them Fed-Ex. Unbelievable.

I do not place a lot of credibility in consumer reviews because people are unhappy with various reasons but this is one that is honest and straightforward and I hope helps others shopping for a provider. I have been with BHN since before they were BHN. I have no use for TV so I am unable to address those service offerings. The Internet service is choppy when attempting to use BHN services (like their highly advertised online Live TV service), even listening to streaming music I have long breaks of buffering. I cannot imagine how it would be for video. Access to external services such as YouTube have a lot of intermittent latency that causes stop-and-go videos. Downloads, such as software or large documents, can be painfully slow with speeds down into the teens (KB - not MB) at times.

The internet sucks big time. I have called them and scheduled an appointment 5 different times and nothing was solved. I had to cancel my service and go with another company. I found out that their internet connection is shared by everyone that lives and has Bright House in my community. I am so disappointed in this company, cause I feel they charge way too much and they are cheating the consumer. I will never recommend them to anyone. I also have 2 TVs that were hooked up and the one in the bedroom had a very weak cable signal so it would cut in and out all the time, could not even watch it in there.

Bright House is the worst company to have internet. First let me start, I have a 200mb internet speed which I have never seen w/ my speed test. Internet goes down and very slow. Customer service suck! In general this company is a piece of **!!

Worst internet provider I have ever used. No internet access during evening hours until 10 pm. The bandwidth is shared by the entire community; it's horrid! If you call and complain... they do nothing except try to schedule a service call; if you don't schedule one, they don't do anything for you. You pay for a service you don't get.

This is the worst company and has the worst service for internet and cable TV. We are stuck in my area as this is the only provider to offer high-speed services. I would gladly pay twice what I currently pay for a honest company that fixes their issues. Instead, this company thinks rebooting a TV box or router is the solution. I waste hundreds of dollars every month to get terrible service.

Cancelled service and requested a final invoice. Never received and after numerous calls and emails, we gave up. Three months later we receive a "collection agency" notification demanding $71.00. Still no invoice. Another several calls and they said we should pay the bill first and then get an invoice. NOT HAPPENING! We cancelled due to poor customer service and ongoing technical issues with the wifi and phone service. We are still waiting for the invoice.

I live in an apartment with my 3 roommates. One of my roommates moved out this Dec and the BHN services were in her name. The lease is in my name only and the front office knows that and is okay with that. The light was in the roommate's name that left and they did that so that I would've have to pay a security deposit to the light company which was very kind of her. Unfortunately, this person also racked up a very high cable bill which when she left, BHN came and disconnected it.

Look, the way service contracts work is this - you sign a contract with a company you've chosen because they offer what you want and you believe that they do good things for communities. You pay the correct amount of contract, on time, and in turn the company provides you with the service. If the company does not provide you with the service they have promised, they apologize and somehow make it up to you, possibly with a credit or an offer, but most importantly they try never to break their contract commitment again. This is not the contract you'll get with BrightHouse. Unfortunately they no longer understand this basic concept of a contract.

On December 9, 2015, got notice my rates were going up. I called to see if there was a cheaper plan. I spoke with Tim. This was the best experience I had with Bright House Networks customer service. The rest, without exception, has been deplorable. The services from BHN has been almost perfect in its wake. However, I was not given truthful information at the beginning of my subscription and was told that I HAD to have telephone service with Internet (which is all I wanted). Upon thinking this over the woman rep in the BHS store in Brandon, FL sternly told me, "What's it going to be? There's people waiting behind you!" I took the telephone/Internet plan they were offering at a cost of $65/month incl equipment rental.

Just moved to Florida, had our cable installed and the wire wasn't working. They assured us a tech would come and dig up the wire and trench a new wire. The tech came and ruined our landscaping and left an exposed wire.

They advertise 60 a month for the first 12 months. They are charging me 149 a month. Their advertising is fraud. I got the package that they are advertising and I'm not getting the advertised price. Their service also sucks. The picture often gets stuck.

They advertise high speeds but in fact, the download speed is very, very inconsistent. I have speeds that alter from 4.6mb/s to 31kb/s and then fail. I have had more consistent downloads with a higher sustained speed on a 56k dial up modem. "Have you rebooted your router sir?" How many times a day should I need to reboot my router? It's likely having a car that constantly stalls and the support services ask you, "Have you tried restarting the car?" Seriously!!!

I had an issue with Bright House taking 2 payments out of my bank account on 11/5/15. I contacted Bright House on that same day and they was suppose to immediately reverse that second charge. Unfortunately they didn't do that and it cause my acct to go into a negative balance because I had other bills pending to come out of my acct. I contacted Customer Service and they told me I needed to bring in my bank statement showing where the 2 payments were taking out. On 11/11/15 I took my bank statement to the office and spoke with Tracey. Tracey put a ticket in to get the charges reversed. So I continued to check on the status of the reverse charges. Spoke to Vickie on 11/17/15 and told me it was processed on the 11/16/15. The reverse charged hit my acct on 1/19/15. During all of this time the bank was still charging me negative fees.

Often when calling customer care, I am told their system is down and they can't help me. Interesting. Their bill pay system never has an issue. Tonight I was trying to remove items on my bill that I did not order but for which I am being charged. The young lady was trying her best and kept apologizing. After 23.28 minutes they dropped my call. I called back and spoke to a very rude woman named Gia with an Aussie accent, was told "system down, can't help you" and she hung up. It is difficult to have any confidence in Bright House. They claim to be a technology provider but their own systems do not support their technology. Unfortunately, we are held hostage to this pathetic excuse for a tv/internet provider. My New Year's resolution is to remove Bright House from my life. If it weren't for their SEC coverage, I would have canceled them long ago. Netflix is so much more enjoyable.

The main complaint is that their internet service is awful! It drops constantly. I have to put up with dead internet browser pages (DNS probes, etc) constantly. Sometimes I have to run a diagnostic test in order to have windows automatically correct things like the IP addresses. It's not my PC or my configuration. It's a poorly operating internet network where their engineers are probably copy/paste solvers (they apply silly, outdated principles to modern technology).

Bright House is the worst cable company ever. Me and my husband were both in the military and we have lived all over and we have never had a cable company as bad as this one. Our bill is way too expensive, there is no discounts on anything. Our On demand works when it wants to. Periodically either freezes or will go blank. I talk to a manager about this, obviously nothing he could do - he just work there. We are looking to move to a different company.

I'd have to say that Bright House is definitely a horrible company. I had them for 3 yrs. I actually started working for them for almost a year and came to realize they truly were a terrible company... They add amounts to bills: add fees you didn't know were there. It's just bad service. I left the company and after having their regular service for almost 3 months they are trying to turn my services off. I've called and they refuse to help or work with you as a consumer. They have services in places you can get it from anyone else so they screw you over. This has to be one of the worst companies overall out there... No one or nothing is being done though so just another complaint.

Worse than Comcast. If I could give it no stars, I would have.

We have had Bright House for 3 years now, only because we have to. Our area only has Bright House as an option. We have NEVER had consistent Internet service. Our cable freezes quite often, the equipment is very dated as well. But their biggest problem, well that's customer service. It is the worst. Our bill has not been what we've signed up for in months. It's never consistent. They just billed us for over 600.00 and when we tried to contact them my husband was hung up on 3 different times. They never called back once. But we did, again, again, and again. After 1 & 1/2 hours on the phone with three different people they offered us a measly 100 discount. That by the way they still haven't taken off the account.

Their DVR service is okay. Their internet service is THE WORST!!! Every time I am on facetime with my best friend, it always has poor connection or reconnects. It gets quite irritating. She was reading reviews for me on this website and I agreed with every single one. Decided to write my own on here. Their email service is okay... Gets full quite quickly though and not all emails get received or sent, which is also quite frustrating. I have had to reset my internet box so many times and even when I am in the same room as the internet box, the internet is HORRIBLE or doesn't work. If you have any choice, DO NOT GET BRIGHT HOUSE!!!

Please DO NOT get BH unless there is no other provider in your area. I have had nothing but problems since the day I got their cable and internet. Their customer service is awful. My WiFi constantly went down for hours at a time, multiple times a day. This has never happened with other providers. When I called to try to get the issue resolved nobody could help me, so I just fixed the issue myself by getting an Ethernet cable and using wired internet. When I asked them to hook my modem up in another area of my house, since I was using an Ethernet and the modem isn't in a good spot for a computer desk, they told me it was an unnegotiable $30 service charge to move my modem, even though the reason I had wired internet instead of WiFi in the first place is because of their awful WiFi. Can't wait till I can cancel my service with BH.

I have been dealing with Bright House for three years now, and honestly couldn't be less satisfied. Their internet service is random, the On Demand option rarely works, and the supplied equipment has to be rebooted daily otherwise I get no service at all. The remote makes a good paperweight, but isn't much of a remote. Good luck watching a full episode of anything using Netflix when the On Demand is locked up. I traveled the country by bicycle and had better luck using campground and McDonald's WiFi than I have had at home with Bright House. The phone reps are pleasant and friendly, but they always have the same exact answer as the online troubleshooters: Reboot their horrible equipment. (From the Bright House troubleshooting page, accessed at McDonald's). I was trying to access On Demand programming, and the 001 error message was displayed. What do I do? A reboot can often resolve this error.

I had the worst experience EVER with Bright House... I had an appt from 10a-12n. I was here all morning waiting for a tech to come out. I received my first phone call by BH. Letting me know the tech was at my house (which they were not). So, I called BH back and advised that I am out side and there is no one here. Rep put me in hold, came back and apologized that tech is still at his first appt and will be here when they get done. Fine... 11a came and no one still not here.

I thought I was the only one who hated Bright House, reading reviews here, I've noticed that tons of people are having horrible service. First, their rates are way too high and are always going up every year. I have cable and internet with them and outages are a very common occurrence. I just got a new HD TV with the cable hooked up directly into the TV.

I currently have high speed internet with Bright House. I wanted to add cable services to my account, so I called and got a very reasonable quote to add those services. Additionally, I was scheduled to get an upgrade to my internet. I set up an appointment for a tech to show up on Saturday 10/31 between 4-6 pm. I requested the tech be there around 5 as I had a previous engagement and was not sure I'd be able to make it by then. Nonetheless, I had a friend go to my apartment at around 4:30 and wait for the tech. I got home around 5:30 and still no technician. At about 6:30 I called and I was told that I was still on the schedule and that the tech would be there shortly. At 7:30, no one had showed up, so I called again and request an ETA. I was told that the tech was held up at a previous location but would be there by 10.

During the collective time Bright House has been my provider (Orlando and Palm Coast) I have experienced a myriad of problems with internet -- Router or Wi-Fi constantly drops off, Cable -- goes down, often in very early hours, screen freezes, frozen pixels all of screen, fast forward, rewind issues with DVR etc, telephone -- equipment frequently serviced due loud interference. Techs pulled wires in attic, replaced wires in outside drop, yet still have issues but gave up. The latest issue -- programming! I placed the service on seasonal pause. At the time UNISP (Universal Sports) was included in my package plan. When I reactivated the service I reviewed my preset recording schedule and here was Alpine Skiing. I pressed select button when a notice appeared indicating that UNISP was now part of the Sports Package at an additional fee of ten dollars per month.

In May 2015 I attempted to pay a bill with Bright House Networks using their automated voice messaging system. I submitted a payment of $500 and the system told me it had not gone through so I waited like a hour just to double check it had not. And I sent another payment of $500. I then cancelled my service as I was moving. The next day I noticed that both payments had gone through. I immediately called customer service and was told that the money would be issued back to the card I used. A week later, still no refund so I called and they said a check was mailed out.

Tried to pay my bill thru the automated system & accidentally entered the wrong amount. I was supposed to pay $97.58 instead it went through as $975.00. Absolutely leaves no room for error. Did not asked back if amount was ok. Try calling to cancel, although they did, it still went through. Wiped out my entire account, got charged over $200 in bank fees & today is day 3, still no money. This is an entrapment. Definitely there's something wrong with this. Will certainly seek legal advice since I feel this is totally done on purpose.

I moved to new address and asked Bright House to change my service on new address and be make sure that is all paid off. And after one months I got letter from collection agency, showing I owe $16 for old router. Nobody explain me, no one letter from Bright House. This is good way to collect $16 for very old router. Also internet connection very poor and Bright House offer more and more internet speed for more and more money...VERY BAD COMPANY.

I have been with Bright House for almost five years and it has been a nightmare, just trying to read anything is a joke. Bright House cares only about one thing MONEY and giving the ** service to everyone and making sure the top management get their high paychecks and benefits packages they give themselves. They really suck on service and only one tech in almost five years know what the hell he is doing. If you're thinking about going to this overprice poor service and lousy programming which they keep showing the same programs over and over and over till you have the whole script down pat and can recite the script yourself find a different company that shows they at least will make a effort to give you good service.

We have been a loyal customer of... Cable Vision/Time Warner/Bright House.. for over 30 years! They do have some great C/S people when you speak M-F.. but... their equipment/Service? Has sucked for more than a couple of years now, & it's beyond aggravated for too many years now! Sick of resetting their "modem" then the email service? Rr? Come on! It's out or slow or both more than it's not! Enough already! I know they have been "trying to sell" but to charge their "loyal customers" what they do, & give us nothing for the money?? Can't wait to get to another co....& hope they are.. better! At this point anyone would be... > better!

This company should change their name to Bright House NOTworks. They are INSANELY overpriced, for starters. I'm paying $68+ per month, for ONLY the 15 mbps internet. And, they've had to come and change their crap modems time and time again. I dread using the internet. It goes out endless times each day. I've had my PC checked out twice, only to have it come back as being perfect. They've worked on the cable connections and have determined that they are not to blame. What IS to blame is their substandard service! The bottom line is, if you can avoid using this company's terrible service, you'll be saving yourself endless episodes of grief and stress.

I have been paying 38 monthly for my Bright House account payment. I was late and called to make payment. I have been trying since last month to communicate with them and their customer service is down. I received a notification today, at my door, stating my service will be cut if I do not pay that outrageous amount, but yet, when I call their number, to try to resolve discrepancy, cannot get through to one of their representatives. Please help since I am a widow, low income, disabled and widow. I cannot pay more than the amount I had agreed with them, which was $38.00.

I have the misfortune of having Bright House phones and Internet at both of my company offices and phone at my home. For the last three years we have had continuous Internet downtime, sometimes for minutes, sometimes for hours. Yesterday I had finally had enough and told them to fix the Sanford location, or I would move all of the business elsewhere. Well they fixed it - we've had no service at all today, and, though I reported it at 8:15 AM this morning, they have still not been out by 2 PM. I've been on hold the better part of an hour trying to get this resolved. Once this interruption is behind me, I'm moving all my business elsewhere. They are a joke and couldn't even spell "customer service."

I work from home and my Internet with Bright House freezes at least 10 times a day to the point where I can't work. Hundreds if not thousands of dollars later (having to go into the office, take time off for techs to come out, etc. etc.), it STILL goes out (just not as much). They now treat me like a nuisance. After at least 15 years as a loyal customer, they just don't seem to care. Everyone needs to know about them.