Spectrum Reviews

It seems like nothing works with Bright House. The cable is terrible! OnDemand only works occasionally. There are around fifty stations we pay for that absolutely never work, and often I will receive a station one minute and then it will just go out. The wifi is spotty at best. The worst part is that for some reason, they are the only company allowed to operate in my neighborhood. I live in a low-income neighborhood and it truly seems like this company is abusing the poorer areas because my friends that live in a nicer neighborhood pay the exact same and get far better service. I've been reading that people want the FCC to step in and hold BHN accountable for what is basically theft (charging for services you don't provide). Why doesn't some governing agency handle this?

Just received a letter from BH stating that our bundle monthly price is now going from $161 to $181. With taxes and fees it will be over $200 per month... for more slow internet, digital boxes failing and restarting, TV reception breaking up badly - you get the picture. Or, if you have BH, you don't! TIME FOR A CLASS ACTION LAWSUIT. -_-

I tried to set up a new account based on a promotion I saw both on TV & online for the new Voyager package & Internet for $104 per month. I called twice the 1st time they said they could not find it & then after calling 2 more times I received one rate of $200.00 & $160.00! What a rip-off!

I am writing about my recent horrendous experience about service disruption and the multiple futile service appointments, which is forcing me to change my service provider. My internet services were down 9/27. Cable was fine. I called for service on internet and the tech came on 9/28, but unable to fix the issue. Left saying, that the problem is on the outside and called in a 'local outage'. The customer service has no idea on this 'outage' though.

Unfortunately, I've been a Bright House customer ever since Time Warner Communications was replaced by BHN some years ago. I am seriously considering going to satellite because I am tired of paying for services I do NOT receive. The internet is extremely slow, even though I am supposed to have a fast internet connection (every time a customer calls to complain, they appease them by offering to upgrade a service at no extra charge, yeah, right).

I have totally had it with Channel 13. Recently, they have started an extremely annoying blasting noise every 10 minutes as they transition to the Weather report. This is EXTREMELY annoying. Done with it. Switching to ABC, CBS, or NBC. As much as I have watched Channel 13 in the past, I am so tired of hearing their BLASTING and ANNOYING transition noise before the weather report. Sounds as bad as the AM radio stations. Ugh!!!

For about a year, I had the worst service. 7 technicians parade by my home and were not able to fix the internet. Finally, when the internet started working, the cable and phone had problems on and off. Since I did not have service for over a month last year every time I called, they offered me credit for the service. Finally I started getting this collection notices on my door with a $20.00 charge (collection fee); however, all this time I was still paying my bill and they kept on charging additional fees and services that they did not provide.

We have moved around a lot over the years and have always had great cable companies, even DIRECTV. We had no idea that anyone could still have such primitive cable. Bleeps out a lot so you miss words. On demand doesn't seem to work right most of the time. When they installed the cable, one of the boxes did not work. We didn't discover till later. We called, they sent someone that night. He claimed he fixed it and I suppose he did partially. On demand didn't work. They sent someone else out and now it works. But like I said, it Bleeps out a lot and it's not for foul language. And the on demand is very screwy. We once watched a movie right up to 10 mins before it ended and suddenly it started all over. We stopped it and restarted but you can fast forward. After about 30 mins the movie goes to where we lost it.

It's so funny, I went to go online to post a review about the terrible experience I had with Bright House, only to find out hundreds and I'm sure thousands of other consumers have experienced. I figured maybe I was just 1 special case. Not true, they completed screwed us out of a few hundred dollars for no good reason. One month, I was charged $250 over my regular monthly payment, so I called to ask why: The first person I spoke to said my paper bill was wrong and that I only needed to pay an amount of around $80.

Signed up with Bright House business for television service for our business. After 2 months the bait and switch happened. My rate went up 30 percent. I wish I could raise my prices 30 percent. But then again, I wouldn't do that to my customers. One they would leave, two I care - and making a fair living doesn't mean gouging customers. I have put on a disconnect request, they could care less.

Bright House Networks is the worst ISP on the face of the earth. Bad service and horrible customer service. Too expensive for the quality of service they provide. If you have a choice (I don't have another provider) do not even think about BHN.

Bright House has been my service provider for about 8 months if not longer. The service is used for homework; I am a full time student via online and seem to be unable to complete assignments for three weeks now. I have never had a problem with internet until three weeks ago. I have spoken to at least four techs via telephone and all have advised me to delete my Windows 10. The first technician who came to resolve the problem in my home also advised me to delete Windows 10. A supervisor even said I should take my Windows 10 and went as far as giving me a credit... have my months bill and no credit was provided.

It seems like I'm on the phone with these clowns every month for something that they did wrong. I just paid my bill of $108 on time three weeks ago. I checked my statement online today and apparently I owe them $298. Time for my monthly chat with the Bright House crew to figure out how my bill jumped up nearly two stacks in the course of three weeks. If this was an isolated incident I would understand - I mean hey nobody is perfect. This will be the third time, however, that I have to deal with being severely overcharged.

I moved to an area that only provided Bright House Networks for internet. I signed up for the slightly faster internet service and bundled it with cable. I have never paid so much for internet. It cost around $70 a month whereas Comcast was only $40 and Frontier was only $35 with more reliable, consistent, and equivalent speeds. I bundled it with cable. It's promoted at $89 month and we pay over $130. They said we would also get an extra bedroom with cable, but that doesn't work either. The internet constantly stops for brief times and is much slower than it should be. I have never had a single problem with Frontier or Comcast. I would choose anyone else over Bright House Networks, but I'm stuck with them.

From August 2014 to August 2015, I was on the $99.00 Internet and TV bundle. I got a letter in July 2015 stating that the price would be going up to $109.00. Knowing that I was going to move 10 minutes away and nothing else was available, I had to go with Bright House. I got on their website and saw the $99 promotion for TV and Internet (the same one I had). I called up and spoke with a sales rep and asked if since I am moving and keeping BH, if I am able to have the $99 promotion. They said yes.

This company is not serious. The service is very bad. The prices are not clear. They say something on the phone later on is another thing. I felt that I was misrepresented. I would never recommend BH to nobody. Also in my condo they show on lease docs seems they are the only providers but they are not. I wasted lot of money because their unfair way of doing business. Grade Zero.

I recently moved into a new house on August 1st and had a promotional coupon found in the change of address packet. I called Bright House to try and set up new service. I was told there was a block on the house and that I needed to bring my license and a copy of my lease to the office. Fine, no problem. I get there and they treat me like a common criminal and tell me that I need to bring my FPL deposit receipt?! So I call corporate and file a complaint and the rude man advised me that there's $1500 worth of debt at my address and that they won't set up service without my FPL deposit receipt or $1500!!! WTF? How is it my responsibility to pay for someone else's debt?! Needless to say, my babies and I don't have any cable and no other service provider can install internet!!!

I have always had issues with Bright House. The issue I've had over the past 3 days is at the end; I'll start with some common problems. Issue 1 began when they decided that EVERY tv with cable, even basic, had to have a digital box. Of course this means the customer has to pay for every box (including taxes, fees, etc) for each tv that has any cable at all. I recently learned from a Bright House rep that this is just in the Orlando area and our neighbors in Tampa, an hour away, don't have this requirement. So basically I'm paying a lot more than people even a hour away. Ok, so I downgraded to just cable in one room since I got tired of paying for a box in every room (which again, is mandatory if you want cable in Orlando). They brought me a new box when I downgraded. Every box failed within 1-2 days. Each time the reps claimed they've never heard of this.

Let me start off by saying their customer service has always been steadfast in handling my complaints. On the other side of the coin, I feel that I should not be regularly filing complaints about the equipment received. Often, I'm issued a small credit. More recently, my rates have skyrocketed. My bandwidth has remained the same and my signal has become progressively slower. There are certain rooms in the house we cannot access wifi. The technicians claim there is nothing they can do about it. After we had our modem replaced for not working, the trouble with the signal began. We do not live in a rural area and our neighbors do not report any problems with their signals.

This has got to be the worst internet provider... ever!!! The reason I am able to write this review is because once again our internet is down, or unable to find itself or not available or any other totally insane reason as to why I am unable to continue my work. For business this is not good and completely frustrating. Add to that the fact that we are only able to keep about 2 months worth of emails. If you get too close to the 100% the darn thing flashes a light warning us we have almost reached our email limit. My personal email... I have thousands of emails since about 2010. Not once was I told I was at the limit.

If you have an option to choose this one and someone else, go to the other company. I swear. I live in an apartment where I must have this only cable because I can't have satellite here. By the way, I've never written a review about anything before but I'm doing so now because Bright House is the worst. You pay more than $100+ for the worst service. I'm sure DirecTV and Dish are cheaper and way better. I miss having Dish. Anyways, at least once perhaps three times a week the cable has glitches and sometimes causes your recordings to be completely glitched up where you can't see much or hear stuff because everything is getting cut off.

Late last month or earlier this month (I can't remember) my service was disconnected by mistake. There was a problem with my bank and couple of payments bounced (the problem was I was giving you my old bank info by mistake). As soon as I figured out what was happening I paid the bill with my credit card. Several days later the service was disconnected. When I called to find out why, the representative told me it was because of the returned check. When I pointed out I already paid that on a credit card he apologized and turned the service back on. I should not be billed a disconnect and reconnect fee for this error. It was not my error. I resolved my error before it became an issue.

This company I starting paying 97 dollars and with the same service they increased little by little and right now I pay almost 150 dollars. The signal is extremely poor and is easy for the thief to infiltrated and steal the password that the person has and get into our computer and use our cable, and they don't provided protection to the client. I add more speed to my internet because the representative advise me for the reason that our signal was weak most of the time but for that I have to pay more right and the problem remain exactly the same. The technical most of them never arrived to the property and 30 minutes later someone are calling me saying that I was not at home when they never had the dignity to at least get out from their comfort zone inside of their truck and work like it should be and knock the door.

I have had 6 "service" technicians come to my home in a period of three weeks. I have had numerous conversations with "Bright House" customer service. They are experiencing a system error due to negligence update procedures. This is truly taking advantage of every customer that is within the Bright House Network. They have acknowledged the problem, I have documentation from conversations with "tech" support in which they advised me to pay my bill while they are attempting to "resolve" the issue. This is beyond taking advantage of customers. I was told that "on demand" is a not required, but a free service not required by the network. This is ridiculous. And a blatant disregard of customers, along with false advertising.

Is anybody had problems with their bandwidth all the sudden? And this is the second time that somebody has called to offer promotion to upgrade my plan which seems very suspicious. Also everyone in my neighborhood is paying different prices. This is crazy.

I was having issues with our in-house internet connections. I spoke to a very knowledgeable customer service person and he suggested that a technician from Bright House come out to make sure everything was working correctly. On Sunday, August 2, 2015 the technician showed up as planned and proceeded to "fix" my home internet service. At around 2:10 pm he left and we both thought that everything was working correctly. About five minutes after he departed I noticed that our DirecTV satellite service was no longer working.

I called Bright House for months trying to get internet working. It would just stop for hours on end then come back and work, there was no set times. I had 7 techs, lead techs and supervisors here over 3 months. The first changed the cable from the box outside to a dedicated line inside. It worked 15 minutes after tech left and quit again. They replaced the modem 3 times and still it didn't work. After 2 different customer service reps screamed at me that it was my router, I bought a new one and it didn't work. They put their big router in and it still came in and out. The last tech listened to what I had told them on the phone and in my house, the issue had to be somewhere from the transformer to the box in my backyard. Process of elimination (duh).

I was in need of Internet service and just internet service. I ended up going through Dish network which uses Bright house for internet service. I hate Bright house because they lie all the time. Years ago I was told there would be No charges when the person came to install the equipment, and I was told that very same thing this time. Well guess what? They did it to me again, they lied again. There was a bill waiting for me when the installer came to my house. Then they double bill you by sending you another bill days after the bill you get when the installer comes over. Some fool named Andrea tells me sorry and, "We did not double bill you". In fact they do. This is why I canceled the service three times before. Their service is terrible and their techs stink. Best to stay away from them. Get free internet, buy a coffee and go to Starbucks. Stay away from Bright house. They will rob you at every opportunity.

I swear if you can GET ANOTHER SERVICE DO IT AND RUN FAST AS POSSIBLE. They call record you offer you great packages at a certain rate..ONLY TO CALL BACK AFTER you're in agreement to tell you they made a mistake and get this - the next offer be higher than your previous. They scam, cheat and rob customers of their money. They're very unprofessional and trust me THEY ARE NOT CUSTOMER friendly. Run RUN RUN. I am sure this happens often.. KEEP AWAY FROM BRIGHT HOUSE PEOPLE.

Bright house is a snake in the grass. They offer you great packaged deals and then slowly jack up your prices every few months. They also have problems ALL the time. Glitchy tv channels, wifi disconnecting and net problems. EVERY month. They try and blame the customer rather than resolve the issue with their obvious faulty networking. Their go to excuse is a lame ass apology and an offer to discount your bill for the month. It's bullcrap. Use ANY other service but Bright house.

Bright House likes to offer all kinds of this to your package deal without you even knowing. They sent someone to my house to pick up a payment that was later never received. I called so many times and all they could say was they're sorry. Sorry can't bring back my money. I recommend any other services but Bright House.

I have spoken on several occasions with Bright House reps who have promised me 75 Mbps for $55 a month, but they still refuse to provide me the service. Bright House even sent out a tech to my home trying to avoid the fact they have committed fraud. I have spoken to several supervisors who try to give a $5 discount and then hang up on me when I decline that offer. I am also filing a fraud claim against them with the FCC.

Please do not go through the nonsense this company will put you through. The cable constantly freezes. Security equipment must be old I have had low battery since I got it after 4 repairs. Call the corporate office in Syracuse at 3154637675 - will get you nowhere. Typical rude New Yorkers. I would recommend DIRECTV, ADT or SimpliSafe for security.

Bright House is truly the second worse company I've ever dealt with and we made the awful mistake of going to their phone service. It's down so much I can't keep up. The high speed internet service we pay double for is NEVER the speeds we are paying for and drags more than it works properly. They always send a cyborg out to tell us we must be just imagining the whole thing. In the meantime our service is terrible. Would NEVER make that mistake again.

Thursday the 2nd of July I called to set up service at a home. An appointment was made for 6-8 pm. I had a employee waiting at the house till 8pm. No one showed up or called me. I called - they said that the customer canceled. I did not cancel the appointment then I set up another appointment for 8-12 on the 3rd. The employee waited and apparently the tech showed up and knocked on the front door. The employee was around the back of the house and didn't hear the tech so the tech left.

I sent them an email after receiving a letter saying my "offer" was going to expire soon and my bill would increase. AGAIN. I did not request nor was I given an offer. In fact I was told my bill would remain the same for two years. Instead it increases every few months with varied excuses. I did not identify myself in my email yet they still wrote back that my "promotion/campaign" was expiring. How would they know? I'll tell you - Bright House has its representatives trained to say "Your offer has expired" no matter what the question/problem. It rolls off their tongues. This is what they tell me every time there's an increase. It's a scam, people. They finally asked for my name and service address!

Let me just start by saying I used to work for this company, and I am giving them a bad review!! I was working for them for about four months, and I was getting so sick from all the stress that they pile on their workers, I had to leave. They allow us to be abused by customers over the phone, we aren't allowed to EVER hang up (even if the person is getting extremely sexual or rude), the supervisors would give you trouble if you didn't try to promote sales, they would actually suspend you if you didn't say "Anything else I can help you with?" even if the customer says "Well that's all I needed, thanks. Goodbye!" (That happened to me and many others), they pay minimum, you don't get everything you're entitled to (benefits, vacations, sick days) and when you need to go see a doctor, you get one hour or it's considered a FULL non-pay sick day! It was insane!

I have been complaining to Bright House for the last two or three years about poor internet service. They have made numerous visits to my home and replaced modems a number of times to no avail. Today for the first time a technician replaced a piece of wire in my system outside my home and I finally have real internet service. I have paid for internet service all this time and gotten nothing but slow service and dropped connections. I have paid thousands and gotten nothing but frustration. I want retribution. Can I sue?

I just moved into an apartment that unfortunately uses Bright House. I called to get set up and the salesperson tells me there is no upfront charge that I would be billed in about two weeks. The installer shows up and wants to collect the first month's charge on the spot. Then he tells me that the salespeople will lie and say whatever is necessary to get a sale. So after calling and getting this straightened out with the idiot that answered the phone, the installer connects my box and wifi box on top of my entertainment center instead of putting them on the shelves. Then wants to charge me $45 to tuck the cable along the wall under the carpet. I said "I'll do it myself". This is the worst customer service I have ever had. If this crap keeps up I'll just do without cable. It would be better than dealing with liars and crooks. I miss you Verizon. I can't wait til we're together again one day.

I paid at install and they're charging me again for the same thing on my bill and shut off my service 1 month later and trying to say I have to pay it again to get it turned back on. This is a load of bad customer service and I'm contacting the BBB about all the problems I'm having with this company.

I could not get a connection from 20 feet away from my router to any device in my house. I called in to complain, was told I had the best router they offer with extended range. After 3 months of service I had to pay my cell phone service provider an amount totaling $167.00 extra on my bill due to poor reception from the Bright House router. Had to terminate my service with Bright House network early. If you enjoy standing within 5 feet of your router all day to connect to it Bright House is definitely for you. Unfortunately I can't do that. Had all payment situations settled with them then got a collections notice for 65.03 6 months later. The collection notice is only an automated service so I could not talk to anyone about it. Very poor customer service and very poor quality of service.

Well you're stuck when your limited on service providers, have had Bright House for 7 years, coming over from Satellite, and in the beginning it was a lot cheaper, and over the years, just grew and grew $$$$. Pay for the 90 lightning roadrunner, but get dial up speeds, have to reset phone modem weekly, forced to buy HD cause lower channels pixelate so bad, help??? This should be illegal..

During a lightning storm, lightning hit the outside Brighthouse equipment on the street. The surge traveled the Brighthouse DATA line. The power surge burnt out the Brighthouse Modem, traveled to my personal router and burned it out. It then traveled to my desktop computer and burned out the network connections on my PC motherboard. It also burned out an Ethernet switch. Brighthouse replaced their modem and a DVR that was also burned out. The visiting tech who performed the on-site repairs confirmed that it was a DATA line surge not an AC power outlet surge. I called Brighthouse Support to ask what they were going to do as a "Preventive" measure to protect any more damage and what they were going to do as a "Corrective" measure to replace my personal equipment.

I went into a local office because my bill was high and someone had turned on hustler and I told Bright House woman to shut it off - they never did. Finally I went in and they claimed I ordered it and I live alone - they would not listen to me so they shut my service off and my bill was 114.00 dollars monthly. Then they started charging me 150.00 monthly. There was all kinds of excuses. I would like to have my cable and internet back but not for 300.00 monthly.

Bad service, don't show when they say and lie about it. Currently trying to collect when I don't owe them money. I get harassed with what they say is a collection agent on a daily basis. It's an automated call to me, they give you 2 numbers to call. Neither if the numbers seldom gets you through to a person, it will disconnect or when you do reach a voice they tell you it's the wrong number or try and collect until you mention the word scam they hang up on you. I've called Brighthouse 4 times on it, never have an answer and keep refusing to hear truth. None of my notes are ever recorded in their system so I start over every time. They do not want to resolve anything just collect $ that's not theirs and running a scam.

Brighthouse was supposed to come to my apartment on a Sunday to install my wireless internet. I was told there would be a fifty dollar installation fee. The person came out and installed my internet and told me it worked. After he left I discovered it did not. I called customer service three times trying to get my internet to work, and they made me do the same "fixes" all three times before deciding it was installed wrong and they should send someone back out. The person never showed and claimed that I wasn't home when in fact I sat around my apartment for three hours waiting for a no show. I had to call and find out why they never showed up. They said they would credit my account the installation fee and send someone out the next day.

I am going through a terrible divorce with my husband. We had the Internet Acct in his name. After needing a restraining order on him, I had to call Bright House and transfer our internet acct into my name because I work from home so it's very important to not have my husband in charge of that acct any longer. The problems started from the beginning. I was told that all I had to do was go into the office and show my ID and they can easily change the acct to my name. Then I call back about a week later just to confirm that I only need to bring in my ID, but then I'm told that I would have to cancel his acct and then reconnect to a whole new acct in my name. So I go into the office to do this, and I'm told by the rep in the office that she doesn't do that. So here I am, back on the phone trying to see what I NEED to do to have the acct in my name.

They lied about knocking on door (they went to wrong address). They lied about calling also! We are unable to have DISH so I'm stuck with these liars! Well I'm still waiting & very tired of lame excuses. I would not recommend Bright House to anyone except if I had mortal enemy!

If I could give them a 0/10 I would. Bright House is too expensive for such bad quality service. I use to have 60 mbps but they encouraged us to get 150, that it was a better deal. I pay for 150 mbps and I never have it! My internet is often slow or the WiFi goes down. So I am paying more for worse service?? It's like they know they are the only company that services this area so they don't care of how good or bad their service is.

When I setup the installation appt for internet, I informed the rep on the phone I had my own router. The installer came out and I informed him I had my own router. He explained that usually customer routers don't work. I informed him that I had it operational with my previous cable company with no issues. He was at my house for awhile and was unsuccessful with setup and again tried to get me to rent one of their routers. I refused. He left and another guy showed up and again tried to get me to rent one of the Bright House routers. I refused. A week later the service started up out of the blue. Every month, since I signed up, Bright House has charged me a $4 modem fee. I call and have it removed every month.

I understand that my payment history with Bright House has been bad and that I owe them a lot of money. The past year I have faced illness, a car accident, loss of hours and pay with my now former employer. I have let the company know this and have paid as I can. On June 9th 2015 I came home from my new job to find my service off. I am a graduate student and am in the middle of a course with no laptop so I can go submit my school work for from another location. I called Bright House and spoke to several representatives. The last one who gave me a 7 day extension till the 15th to make a payment. I explained that I would try but do not get paid till the 20th and offered to give them my card to secure that payment for the 20th.

This company needs to shut down. They know that there is no other competition that's why they do the things that they do. I ask to be transferred to the internet technical support team. The representative informs me that he has maxed out on his transfer and I would have to call. I said you are joking right? He gives me the number and I asked to speak to a manager. The number that he gave me ** is a non-working #. Then the call is disconnected.

My internet was intermittent. I called Bright House on June 4 at 10PM. I have since scheduled 4 and now, a 5th appointment. They have not showed and made no excuses. There has been no communication and it is impossible to get to a live person to help. All agents "yes" you then do nothing. My advice after being with Bright House for 10 years is go with FIOS or any other company. They have the worst customer relations I have ever seen.

This is ridiculous. The only time I ever wanted to watch my cable For the champions league final. And every single box in my house crash as soon as the game starts. It's ridiculous how we spend so much money for faster internet and cable and this happens. And on top they won't bring us a new box. I'm just disgusted with Bright House right now.

Bright House reps and managers are IDIOTS! They overcharged us and they are rude as hell. They miss your appointments but if they feel like they want to get over they add extra money to your bill. I hate Bright House. Some other company needs to put them out of business! How can I get cable without Bright House with them being the company for our apts?

When I first contacted Bright House, I was very satisfied with the price quote that I received over the phone. They showed up in a timely manner the next day at approximately 4 o'clock. When the gentleman showed up, the work order that he was assigned to do was completely inaccurate to what I spoke to the customer service representative about. Buy a regionally wanted Street V's wired for high definition with WiFi throughout the house. When the installer came here, he was assigned to do plug-in internet with one TV. When I originally talked to the representative over the phone I was quoted for a price of approximately one hundred and twenty three dollars.

After a year of lousy service and 2 late payments I've found out even though I requested to be bill on the 15th. They have a retarded way of floating billing depending on how many days are in the month, last month it was due 13. I got penalized for late payment. They also send out billing notice 3 weeks and 2 weeks before bill due. I'd go crazy if everyone sent out notices that early. Ask about auto pay, it was said I'd have to do that online. Even though I'm talking to them about it and they have my S.S. # and blood type, give me a ** break.

My wifi was perfect when installed, the over months it works on television but other devices do not. I have my 4th or 5th router. To use other devices I must reset router settings for any device but TV. Printers, Roku, Apple TV. ON every TV IN HOUSE TO USE ANOTHER DEVICE... Brighthouse claims 100% this is not their fault. My neighbor next door has none of these problems. The techs are condescending and almost rude.

Since 5/28 I have been advised a technician would be coming to fix my internet and phone service. It is now 5/30 at 5:30 pm and a tech has arrived with no 15 min phone call prior like they commit to. I asked to speak with a supervisor 4 times and they refuse to come to the phone. I also have been charged for phone and Internet and have not had a phone service since February. Bright House in my opinion is very unprofessional and inconsiderate.

March 18, 2015, went into the physical address for Bright House cable on SR 64. I wanted to lower my bill. I removed all premium television stations at this time. I have auto-pay set up so I didn't notice I was being billed for more premium stations than I had before until May 19th -- $65 a month plus tax. I called and spoke to ** at 4:46 p.m. on the 19th. After an hour and a half on the phone and several refusals to connect me to a manager, he assured me his manager had put in an order to refund me the full $195. He simply told me to wait 1-4 business days for it to post to my checking account.

We have the phone, internet, and cable package and all three services have given us problems. Like the other reviews, prices keep going up and the customer service/quality of service keeps going down. More recently, the last straw, we have been without internet for the past week. Techs have come out to home to try and fix the internet. Each time, the internet just gets worse. If it were up to me, I would cancel all three services because I can find better things to do than throw away money. My husband, however, is torn to be without internet and it appears Bright House has a monopoly in our area. Give me month or so. I'll eventually convince him we are wasting our money.

I couldn't begin to write all the problems I've had with BH. From being assaulted by a tech, to their no shows for apps, to Bright House disconnecting my services after I paid my bill. I've been overcharged for services, forced to rent their equipment when the problem was not my equipment, but their idiot tech setting up my net service wrong. There is NO dealing with customer services. Call corporate: 315-463-7675 or 315-438-4100. File a complaint with the FCC 888-225-5322 in FL Dept of Ag 1800-HelpFla and Atty Gen. PAM BONDI 850-414-3990, Fed Trade Commission, and Better Business Bureau. It's about time someone knew just how shady Bright House is, and maybe if Bright House had to deal with the govt they will snap out of their Gestapo tactics.

Paying for Bright House's internet provider is like choosing your lab partner. You think you make the right choice but it ends up letting you down in the end. Either the towers within my area have been having issues for days or my internet service is just being handled by amateurs. To say the least I am very disappointed with the services I have been provided as of late and hope that these issues will be taken seriously.

Bright House Networks without my request or authorization "installed" their "Echo Service" by activating a circuit in my existing modem. This "wireless service" installation cost $49.95 and appeared on my May 20, 2015 billing statement. Also there would be an ongoing $3.10 monthly charge for this service. Many households ALREADY HAVE WIRELESS service provided by a piece of electronic equipment called a ROUTER. If you already have a ROUTER you don't NEED their ECHO service.

Bright House is very sneaky. They raise up their price without telling you anything and they don't tell you they're late fee is $25 until you're late. I wish that we can have Time Warner Cable back because it was the best company. The only thing Bright House is good for is internet service. It's ridiculous how much you have to pay for cable. I will tell anyone go buy Roku or Chromecast for their cable because they are getting raped by Brighthouse.com... Bright House suck booty.

The cable tv is fine I guess. BUT the internet is EXTREMELY SLOW. I pay for 150mbps and I'm literally getting 5-8mbps every single day. If I call Bright house, they send a tech, he half ass plays around with the equipment. He shows that the speed is at 100 something mbps after he messes with it. LITERALLY THE MOMENT HE LEAVES, it goes back down to where it was. It's like they do it on purpose. I'm going to cancel my service this month.

Since Apple upgraded to iOS 8.3 the Bright House live TV app does not work. I have contact Bright House four times about this. After complaining sometimes the app will work (live TV) for short while, less than a day. Then it stops working again. The app opens goes to the channel selected then will not download the channel. It just say "load ** channel in HD", and the download icon just keeps going around and around. If Bright House can get the app to work properly, then why can they keep it working. What is the problem to begin with. Is it the 8.3 iOS or Bright House?

I purchased a cooker from Bright House. Delivery was set for the following Thursday. When the cooker was delivered the delivery man said my gas was not capped off properly and he couldn't do it. I asked him to come back in a few hours and let me get a gas man out to correct the problem and was told no. I called the store as I work and was unavailable for delivery for another week. They agreed to have the driver sent back to me later that day. I passed on the message to the driver and he still insisted he wouldn't be back & left.

I have Bright House for 6 month already wasn't very happy with the internet service. It sucks even though I had the fastest internet they offer. I was paying close to 100 dollars. Since May/12/2015 my bill went up to $167 plus tax. I call to ask about it. They said it was that my neighborhood provided me with some free service that are no longer free. I ask them to remove the service that I want my bill the way it was. He told me my bill went back to normal of almost $100 again. The day after that I check my bill. I was $167 again so I call. This people are the worst customers service ever. She was acting like I was bothering her, yawning on the phone keeping me waiting for a long time when all I wanted to know was why if I cancel the other service my bill was still $167.

I signed up with Bright House last year because they were the only service my apartment complex would allow me to use. I wanted Verizon as I have had them in the past and never had any issues. It was an awful experience. I had issues with billing, as I can see most people who have complaints against Bright House have, and I can never get the same answer from their employees. I called once regarding an automatic charge that shouldn't have come out of my account until weeks later (so I was told by one representative) and throughout the process, I spoke with 3 different representatives who all gave me a different date that my payment was due. Not one of them gave me the same due date.

Just spent about 40 mins on the phone with Bright House. Beware the discount certificates you get when you move. They can ONLY be physically mailed in via Post Office. No online or over the phone. I do all my bill paying online and I can't remember the last time I bought a stamp but to use a coupon it has to physically be placed in a person's hand. My question: Why? It seems for a technology company Bright house is stuck in the past. When I called, I was told over and over again "they have to be mailed" but never offered a solution past that. My best guess is that these coupons are printed to trick us into thinking we have a deal, and then find out that we don't. Next time promise me a puppy, you have no plans to give me one anyway. This isn't even taking into account the spotty cable and internet service, but I guess I should not be shocked in a company operating like it's 1999.

We pay, what seems to me, to be a significant amount of money for a certain, minimum, download speed. Regularly... night after night, we get way less. Our evenings are interrupted restarting boxes, running tests, etc.. Furthermore, we have no other options. A monopoly that can offer as terrible a service as they want.

On May 2, 2015, I received a letter from Bright House Networks stating the following: "During a recent review of your account, we discovered a mistake that resulted in not billing you for all or part of your Bright House service. The mistake will be corrected on your next statement, resulting in an increase in your monthly service. Rest assured you will not be responsible for any unbilled charges from past statements."

I have been a loyal customer to Bright House for almost 7 years. Recently, they kept increasing my bill without any explanations. I had just standard internet service with them. Finally, I decided to sign up for a new service with another provider who offered me a great promotion that I couldn't resist. Now, it's time to disconnect my service with bright house.

On Sunday, April 26th our internet went out on at least 5 different occasions. However, on Bright House side they were showing we had full internet. They said they would send out a technician to take a look. While the technician was here, the technician called dispatch and found that on the many previous visits by Bright House where someone forgot to update the code to the correct speed on the service. Well fast forward when the technician gets everything working and as he is walking out, he informs us to call Customer Care because he believes our pricing may have gone up. Well it did, it went up by 300%, after our call they dropped it to only a 50% increase. They informed us that "they made the mistake and they are sorry but they can no longer honor the pricing since someone on their end made a mistake... I simply asked why do I have to pay for your mistake, I received no answer. Bottom line - we cancelled.

Since the first day that we have had Bright House Cable on two different accounts. Their Sales and Customer Service department are not on the same page with what they tell you. In 2014 I took out the first account with Bright House Cable and for the first two months my bill was not steady. Every time I got the run around with the bill. This second time about one month ago that I took the second account because my Association includes this company for cable provider, not because of a choice that I had, I have been on hold for over 45 minutes in two occasions trying to figure out why my bill changes from one minute to the other.

I have been with BH for years and they keep finding new ways to make their customers pay more. 1st: When they raise their rates they send you a letter telling you "that you have been enjoying a discount the last year" but now you need to pay rate. FYI: Same letter every year! 2nd: Recently they have set programming to overlap with shows going over each other on different channels. This means in many cases you can't tape multiple shows. But wait...If you pay more you can tape up to six shows at a time!!! This is clever marketing but terrible customer service. They keep forcing their customers to pay more for their services. At some point someone will investigate these practices and hopefully put a stop to it.

I have been a bright house customer for over 20 yrs, I did try Verizon first. But you get taken to the cleaners when you add service to more than 1 TV. Cable gives more channels on a basic line. I have 2 had boxes living and bed room. Lightning Internet 75 mbps, and phone. I have never been able to get all my channels working at the same time. (They switched boxes but after a certain amount of time some channels will stop working and you have to call them). But my biggest complaint is the internet. Most of the time you will not get what you are paying for. Constant buffering and slow speeds. I pay for 75 Mbps and at times I will get as low as 15 mbps. And this will happen every day. Especially frustrating trying to watch Netflix movie with family. I hear they are also going to require a digital box now to watch basic cable. More ways to milk their customers.

Bright House has raised the prices for their basic internet service. My bill was increased by nearly $18 a month with no notice. When I called I was told the price had never been less than what it is currently which is an outright lie. I paid about $35-$39 dollars a month for two years. Customer service is condescending, sarcastic and uncaring. Absolutely awful company!

I have been with Bright House for about 15 years. I was approached by a competing cable/internet provider, with savings of about $75/mo, for basically the same service. I notified BHN about this to see if they would be able to offer me a lower price. What I got in return was an email that said if you drop this and this and this and this, your bill will be lower. Those items that they stated I could drop are actually included with the other provider. When I made them aware of this, the response was, "there's nothing we can do for you." An acquaintance of mine works at BHN and contacted the customer retention supervisor, who phoned and left a voice mail after 9pm one night, stating she had been asked to call me, she'd call back the next day. No phone call from her, told my friend who contacted her again.

The entire state of Florida is experiencing a Bright House phone outage that began at approximately 3 PM on 04/15/2015, and as of 9:54 PM is still not resolved. Out-going calls cannot be placed and incoming calls cannot be received. This means no 911 service unless you have a cell phone. When you call customer service with your cell, you get a very fast busy signal. They have a message posted on their web-site stating that technicians are working on the problem. This was posted at around 4 pm on 04/15/2015, but no progress reported and no explanation as to why millions of consumers do not have phone service. Other states are affected as well, Indiana, Michigan and Alabama. This is not your run of the mill outage, something is very wrong with the Bright house phone network.

I had wifi issues for almost one year now. I have taken speed readings over the BH server for months now to prove to BH once and for all that my signal goes from .7 mbps to 21 mbps and everything in between. Since I had the problem one year ago they signed me up for their 75 mbps plan to hopefully eliminate the problem. I have been paying my bill every month on time and have fulfilled my obligation. BH has yet to fulfill theirs. I was told that my wired computer will get higher speeds than wifi but my wifi signal is consistently so low that I cannot watch Netflix or sometimes even use my phone due to incredible low signal. BH has been out twice. No improvements.

I have had numerous problems over the last year of being a Bright House customer. I have had to call them out 9 of the 12 months that I've been a customer. They issue no credits. Yet each time they've upgraded me to various modems and a higher cost of course each month. None of this has helped. I still AM without my internet on a weekly basis. Each time I call to get technical support, I am rerouted to Canada. I have yet to be on the phone with a courteous representative. The last contact I had with them I was asked if I would like to do a survey, I replied no. Then I was taken to a voice message stating due to unforeseen circumstances they cannot take my call at this time please try again later. I hung up, called right back and agree to the survey and lo and behold I got right through. Oh and I'm waiting for the service. Bright House is a complete rip off, they need to be shut down and sued. Avoid them at all costs.

It seems like ever since I had Bright House install their bundle package (approx. 2007), it has been nothing but problems. For approx. 13-16 months, starting in 2013, a tech was at our home every month trying to fix the HD TV problem. They swapped out modem, they swapped out DVR - they lived here every month. It finally took a supervisor to come out (and catch the tech leaving - he was going to come back later) and the two of them replace the above ground (Telephone poles) cable and whola - no problems.

I have read reviews from other people, so I am glad that I am NOT the only one that is horrified with Bright House. This Sports Fee for $2.00 and this Broadcast TV fee $2.00 is pure unadulterated ROBBERY! I have called and called about this and....oh...they say they can't do anything about it. B.S.! It is just more to charge the consumer and they know it. They don't offer any such plans for people that need the internet for job purposes when unemployed!!! So we have to pay all of these additional charges and their rate plan SUCKS. There are no options! Not only that, there are no other companies in this area, so we are stuck with them. If you do have a problem, it takes forever to get connected with someone and then if a tech comes to your house, Bright House contracts out....so we don't even get a REAL person that works at Bright House, but someone else that usually doesn't know what they are doing.

It's always being up and down, slowing speed, or just no connection. I am really tired of it. I can't always be at home waiting for technician to come over fix the problem. Even after that, same problem. Increasing bill, it's not understandable too as I don't understand why to pay for poor service. I am going to change it to another internet provider.

We had 3 three Bright-house cable boxes. We returned one back to one of their Bright-house locations. You're probably thinking that they scanned the bar code and disabled the cable box I brought back. No, they remotely disabled one of the two cables boxes I had left at home. Box says "not authorized" even after the tech rebooted it. Now I have to wait for a technician to come to the house and replace the box they bricked. Interactions with Bright-house all too often result in this kind of inexplicable error, so now I'm going to start keeping track here.

Brighthouse service is okay, but the price just keeps going up for the same service!! The price goes up, but no new channels are added. Internet and phone service is the same but the price keeps going up!! Where will it peak?

I had Bright House for 28 years. Out of nowhere my bill was raised over $40 a month, bring me to $190 a month for entertainment. This only included high speed internet, phone and extended basic TV, no premium channels. At first I canceled all but internet since my daughter nor I watch much TV and we live on low income. When she asked for basic TV back, I called due to a postcard for $16 more. They wanted over $50 for installation even though I already had everything. I switched to Fios and cancelled Bright House. I received my bills to my "Bright House" email which was turned off with their service. They never sent me any paper bill, instead 2 months later I received a threatening letter from a collection agency saying this would be reported to all credit reports.

Bright House claims to have "lightning speed internet" but it's a big fat lie! Their Internet SUCKS! My family have used two different types of the wifi from them and they both SUCK! I'd rather get a different provider than this piece of **!

Every wrong that I have read about Bright House are the exact same problems we've been having since 2006. It is theft, fraud and nothing is done about this company. Someone in the higher up is getting kick-backs, or have shares in this pathetic company... period. I say we all find a way to sue these thieving ** by a class action.

I had my phone disconnected earlier yesterday. When I called to have it reconnected back, they kept on transferring me to other departments and telling me that the phone will be back in 30 min. I waited 3 hours and called back, they kept telling me that to gave another 20 minutes. I talked to a manager in the tech. dept., she told me she had no clue of what was happening. As of today, 24 hours past, the phone is still not working. I don't think they understand the gravity of this situation. If I had an emergency where I didn't have a way to get access to my phone, I would've just sued their ass. This company is a joke and if you want to get in touch with them, make sure you have all the time in this world because they will put you on hold forever. Sooooo disgusted.

Brighthouse has the clocks adjusted for all programs at least 3 to 5 minutes fast. We lose the last 3 to 5 minutes of quite a few shows that have minimum commercials. The worse offender is noticed on turner classic movies. If I do not tape them in succession I lose the end of all. It's awkward to have to tape two just to get one. We should not have to lengthen the stopping time for the shows in the recording setup. The clocks should be adjusted to correct this fault.

Bright House is the only internet service provider that really sucks, And they always make you feel that you're the only one having these issues. Well no matter what you do, Bright House contractors who come to replace the equipments, they go happy to waste 2 hours cause they get paid for every job they go depending on how long they spend at the location. It's all about money. The only issue that no one addressed so far is the wireless internet modems. My landlord pays $5-6 a month just for wireless option who would rent you a wired modem and charge you an extra when they require you to sign a blind contract. No one reads a 6 billion page contract and fine prints.

Our bill keeps changing. We get charge that aren't part of basic billing. There are other packages that they say we have to pay for and we can't do anything about it if we don't want. Why do we have to pay for it?

My bill kept creeping up so I called to see if they could do anything to lower my bill. They offered me a promotion discount and then after two bill cycles they throw on $4 for regional sports network fee and broadcast TV fee increasing the bill by $4.00 bringing my total back up to where it was. These people don't offer discounts, all they offer is increases and their cable service sucks. I hate Bright House and don't recommend them to anybody. Lack of options is the only reason I use this company. Better competition with cheaper prices would put these guys out of business and I hope that happens someday and they learned their lesson when it's too late.

It seems like everytime I turn around there's a new fee on my Bright House bill - it seems like there's a bunch of guys sitting in an office trying to figure out how they can screw the customers that are another couple bucks. Ever since they decided to go to encrypting their lines and making people pay for these crappy little boxes the reception has been horrible. Digital degradation loss of sound black screens when you go from one channel to another where you have to channel up and down until you find a channel that doesn't have a start over option and then channel back to the station you want so much for hitting the last button to go back to the channel if you want to channel surf between two shows and all this for $100. Such a bargain.

I have been a B H customer for 15 yrs. I am retired and live on so sc. In the last month my bill has jump $10 not including the hd boxes that we were forced to buy. I tried to speak to a rep and asked how can I bring my bill down under $170 a month. I am getting sport channels that I don't want, she said to me that there is nothing I can do unless I give up my cable box that records, I already gave up H.B.O. and others channels. When is someone going to come to the rescue of the retired people that uses the T.V. for company and sometimes their only entertainment? I think $170 a month is plenty of money for them and what I get.

I have been having issues with Bright house for just about a year now. It seems like in the last two weeks Bright house has become impossible to deal with. I have been trying to get my internet service fixed and every time someone comes out they leave not fixing the problem. I have had five modems in my home. I have had wires replaced multiple times. I have had supervisors supposedly get on the service techs that have come out and still no service. Today was the best. The tech leaves my house saying everything was fixed and that I needed to have a dedicated line hooked up to my access point to get better service. Well I get home to no internet service.

You say that you're "the top internet provider and it’s ultra fast" **. I can't even download a ** app on my phone and when the Internet is working, it’s so slow it would take me at least 1-2 hours to download an app! And it's not just the internet it's the cable too! It won't play a single ** channel it gets me angry when the internet does work but the cable not working that's a new one! I'd rather ** have my ** ripped off and feed to my cat than use bright house for their "lightning fast internet".

I received my February invoice and see that you have raised the rate for basic service by $5.00 and to top that off have removed some of my husband's favorite channels. We will now have to buy a box for $2 a month just to be able to view those channels. What happened to customer loyalty? We have been with you for over 35 years. Basic cable is just over 70 channels. This is going over your company making a profit.

I have attempted to change my cable package a few times during 2014 however; there was always a system issue, and that I had a good package that would expire in March. My cable boxes were changed out 4 times in 1 night, however in 2014 I have had at least 7 different cable boxes. I had 2 appt in Dec 2014. After waiting a week for the 1st appt the tech called 12/24/14, said they were aware of the issue and never showed up. I went to the BHN Co and changed the box myself however issue still did not resolve. 2 appt my cable was fixed. However, I was without use of my cable box for 13 days. On 2/1/2015 a BHN rep advised me someone would be contacting me by 2/6/15. Instead I received a letter dated Jan 2015 advising my services would Increase for $117.05 to $127.05 which included a DVR. I don’t have a DVR in my home, I looked closely to my BHN bill and my package states I have a DVR box which I DON'T.

I have been a BHN customer for several years. Overall, the service isn't bad. Their options for customer support are very good with their forums and twitter teams. The pricing has gotten out of control. Bright House knows their markets have limited options and therefore continue to nickel and dime customers. They used to have an ad campaign that they were the 'no asterisk' company. They have since done a complete 180 as they are 100% the 'asterisk' company. There are fees for the digital guide, regional sports network fee, modem fee, broadcast TV fee, etc.

Bright House is a monopolistic company that takes advantage of the fact that they have no serious competition. They obviously lower your mb/s after 12:00am and it is so annoying. I wish we had some other company to switch to.

We have had problems all month, every day, phone, cable t.v., internet, and still problems. Good customer for 12 years, now thinking about switching services. Services are getting worse, prices continually go up!! Not satisfied!!!

Brigth House will not fix email issues -- MY IP address 50.88.52.?? and all the IP address that bright house assigns are being blocked thru Spamhaus.org. I called and talked with tech support and they gave me the run around. I am a network engineer and have worked in the field for over 25 years. They said I had to email postmaster@rr.com to get it fixed, Hello. I cannot since it is being blocked.

First, Bright House is monopolizing this, and every area possible. I'm looking into a class action. I was forced to use their service for that reason, and after a few mos. the over billing began. They lie, cheat and none of their employees are willing to do a thing to resolve it or let you speak to a mgr. I told them to disconnect my service. I was done and asked them to pick up the box. My teenage son, being a gamer.. asked them to reconnect it, so they did!! They cost me hundreds more by reconnecting the service more than once against my wishes. The acct is in my name only. I want nothing to do with this lying, cheating, double billing company and I am not paying them another cent.

I just have a few issues.

After canceling my Bright House service, they neglected to inform me of an outstanding bill, instead turning it over to a collection agency, costing me time to resolve their error, and damaging my credit. I was enrolled in their auto-pay system, which apparently only handled a portion of the final bill, which I was not informed of when I canceled my account. When I returned my rented equipment to their office in person and asked if "that was it" and they confirmed. No bill was mailed or emailed to me that would have informed me of the outstanding balance. Not until I was contacted of by the collection agency was I made aware of the bill.

Billing promised was fraudulent. Business increased monthly payment by $40 without notice due to company error. I have been a Bright House consumer for over 10 years and I recently reduced my services by canceling my cable service and continuing with internet only. I was told that my monthly bill would be $56.00 when in fact my bill was almost $90.00. I spoke with a customer service manager, Jimmy, who was of no concern regarding the misrepresentation of the products/billing. I attempted to come to resolution but was to no avail.

We have been Bright House customers since 1997 since we moved to Lakeland. We decided to change from Verizon Fios to Bright House for our internet and upgrade our TV to more channels. We had an appt on Jan 23rd between 2-4 pm. Around 3:30 pm I received a phone call from Knight Enterprises saying the tech was behind and thought he would be at our place around 7 pm. Was that ok or did I want to reschedule? I said that was ok.

Apartment has basic tv and Internet service included in rent (Lightning 15). July 2013 and some time before I upgraded to first level of ADDITIONAL high speed internet access and paid Brighthouse that upgrade direct. I now was lead to believe I had Lightning Level 35 (at that time they did not have fancy names). Service was deplorable for my desired results - slow and random in speed levels. Called and complained several times and was told could be anything, including apartment cabling at fault. Testing showed this not to be the case, confirmed by Brighthouse technicians on site.

Had Brighthouse for almost a year. Didn't realize that I wasn't getting my potential internet speeds after upgrading twice, up to the highest speed they offered. The cable service was slow and glitchy. Decided to cancel and go back to Directv, so I called them to cancel the account and take back the equipment. A MONTH later, they come get the equipment, and send out a bill for the month worth of service, even though my equipment was sitting at my front door waiting for them to pick it up the whole time. Now, they've sent me to collections and won't even speak with me regarding the issue, just keep passing me off. Now my credit has been hit with a $265 cable bill that I shouldn't have been charged with in the beginning. Poor business practices.

First, after ordering cable from Brighthouse they never showed up for the appointment I took work off for, no call no show. Set it up for next day again, took work off because was ensured they would show up. Second day no call no show. Third day of taking off work they finally showed up about 3 hours after appointment time. He was supposed to run a new line to one of our bedrooms but refused, was in and out as fast as he could. 20 minutes after him leaving half our channels do not work, bedroom he was supposed to run line to doesn't work at all with the box we pay for, wifi takes longer than dial up service etc. Called again and it's been almost 2 weeks of the run around and waiting for a tech to show up?? I would not recommend Brighthouse to anyone! Worse service I have ever seen in my life. We will not be paying any bill. When they shut the boxes off we will place them in the garbage can for pick up.

Scheduled a date and time for the installation of internet and Cable. Took off work to meet the 3 hour waiting game (4-7pm). At 6:45 still no show so I called the dispatch service to confirm they were still coming. The dispatch assured me the order would be complete that night, they were just running late. At 11:30 p.m. still no show so I canceled the order... No one from Bright House has called to win my business. On a rating scale from 1 to 5 with 5 being excellent I rate Bright House and their installation department 0.

Had Bright House before, kept having service issues. Got tired waiting for the repairman, who never showed. Verizon for quite awhile, but bill keeps going up, and service going down, called and woman got curt with me, so I told her I had a better offer. Called Debra back, who promised BH had its act together, no more problems. Well, since 1/15/2015 no less than 6 attempts they have made and still no phone service. Loads of excuses, loads of promises to come back out, yet problem is not here, but on their end. Guess I will call the guy at Verizon back that offered to cut my bill by $30 when I called to cancel.

I have been a customer for over 10 years. The bill continues to go up for mediocre service at best. The last straw for me is a call from them a month ago offering a bundle for 2 years that would keep my bill at 142 a month and included extra services, which I was not interested in but was interested in keeping my bill at that rate so I said yes. Lo and behold, this month's bill is 164!! When I called to complain the stupid rep couldn't even tell me why it went up so much, she kept stumbling over the rental rates for the equipment and they still didn't add up. I told her I was going elsewhere for service. She didn't even care. Horrible company and service.

We pay $165.00 a month and I believe $160.00 is for commercials. Every couple of minutes a commercial. And some time you watch your bright house and you will see what we mean. Very disturbing for the price we pay each month and we are senior citizens. I have sent many e-mails and no reply... We pay our monthly on time... Why can't you at least get back to us? Very upset customer.

I don't normally write complaints but Bright House deserves this one! I cancelled the service after 5 years due to constant price increases and the inability to speak to a person! After waiting 45 minutes to talk to someone, he told me if I came back to them they would give me a promotional price to cut my bill. That's their tactic, keep raising prices as long as the customer doesn't complain, and if they do then they suddenly have promotions to offer. I have never seen such horrible customer service in my life -- and to top it off they have called ME 4 times in the last couple of days, but wait, it's not a HUMAN calling, it's a COMPUTER that tells ME to call THEM back. When I do call back, guess what, I get a computer again and go through the whole thing again. In other words they don't value their customers enough to even put a person on the phone. I'm so done with them -- switched to Verizon, it's not perfect but I feel good about leaving Bright House!

We had Bright house as our Internet and Cable TV provider for years. When we decided to discontinue their service, they asked us to take their equipment to an office near us. I did just that and since I had paid the total bill, they owed us some money due to Pro-rating the balance. Now they are billing me for the amount of $42.09 and asking me to bring proof to their office! Their record clearly shows all transactions, but they are making this process difficult just to SCAM me. (I do have the proof, and will take it to their office again). Be aware... and worry, once you decide to discontinue your services with Bright house. Sad... But true!

My bill is only suppose to be ninety a month. They even have me ten dollar Coughlin to mail each month that hasn't been applied. My bills keep going up each month. One month it's ninety dollars, the next month it's $297. Bright House is a ripoff and I wish to God there were more options so I can choose other than Bright House!!!

We have been Brighthouse customers for well over six years and the service has always been lousy, with frequent outages, and numerous irate phone calls from us to fix the particular problem at hand. Currently we have an exposed cable in our backyard which also runs the length of our condo complex to the main control box at the very end. It's been exposed since early October and despite numerous phone calls from us asking them to please come bury the cable, no one has yet to do it. Now, our neighbors have become angry with us over the exposed cable and have cut the line three times. Each time it's cut, we have to wait days for someone to come fix the severed cable and still the cable is left exposed. It's just ridiculous and so frustrating.

My name is Elias. I live in Lutz Florida. I have been the bright house customer the past 27 years. The company was Jones intercable 1987. I have been paying my bills on time every month. November 21st 2014 I received collection Bill for $456.69 dollars. I call immediately with collection agency Bright House Collection. I asked them "what kind of Bill it's can you verify for me?" They said I have to call Bright House, talk to them. I called Bright House. They said this is the past due account what I didn't own then they said returned all equipment and pay $254.69 dollars. Even I paid them and they took my credit card account paid for full, they put it on 3 collection agency after 1 months and two months and I kept calling bright house. I don't think they know what to do, maybe I've been paying all this year somebody's Bill.

My name is Clifford ** and I am filing this complaint against Bright House Cable TV, phone and Internet provider, it remains unresolved. On 11/22/14 I signed up for their advertised online service plan $119 per month premier TV, whole house DVR, 30mbh internet, and phone (plus 2 boxes at $8 per month each equaling $16) and $4 per month for the wireless modem, plus $1.00 for a required BH sports charge. I signed up for it online on the BH website. Here are the details copied and saved from BH's own webpage:

Whatever I am writing here can be substantiated if Bright House looks up their call recording with me. A tech was scheduled from 12-2 PM 12/23. I waiting at home for 2 hours. No call, no one showed up. I called back and they said the tech apparently called and closed the ticket saying no one at home, whereas, not only I, my 2 daughters and one of their friends were at home too. I can show AT&T call records of my cell to prove no one called either. The support rep apologized and said the tech will call and let you know when he will come. I waited another hour and went out with my daughters to pick my car up from shop. He called when I was out this time. I told I will be back in 30 minutes. I came back after 40 minutes and didn't find him.

Thursday appt. was 6 pm to 8 pm. Usually they are at the end of the window or late. They called at 6:10. I return the phone call 6:14 pm and I had to reschedule for Sunday 4 pm-6 pm. They did not call 30 min prior to appt. They did not make any form of contact. I call and talk to a manager. They said they would have another tech out between 6 pm-8 pm. Again nothing. I called and talk to another manager and again they promise to call at 3:30 pm and they would out before 6 pm. Again nothing. No calls 7:36. I called four times today and still nothing.

For months I have been trying to resolve a slow and dropping internet connection by calling BH. The customer service reps are very nice, but the actual service techs are clueless each time. Finally, in October, a BH tech came and diagnosed the problem. HE said a direct line would be run to my apt (it is a cottage attached to a house). The tech came next day and asked me what I needed. I explained that it is in the work order. He said the work order had no information. I have been traveling so waited a couple months to go through the major hour-long hassle of calling BH, waiting on hold, only to have same experiences repeated, but finally I did call yesterday. The rep told me that the tech who was here before reported that he did not have permission to get on the roof, but he never asked permission. I stood here with him the entire time, and he spoke to the landlord on the phone. He also said that he cannot call BH to get better instructions, that he knows it's ridiculous, but that's "the way it is." Again, rep I called yesterday assured me that the problem would be resolved for good.

The guy who came to install the wifi tried some funny business, saying he had to put a filter on the cable tv to reduce it to 25 channels (from 71) because that's all this complex is supposed to have. I was of course, dismayed since that was not what was advertised/promised by the landlord. THEN he offered to NOT put the filter on if I gave him a HUNDRED DOLLAR TIP!!! I just said I couldn't afford that, but I hoped he wouldn't put the filter on anyway. He called (or pretended to call) his supervisor and ended up not putting the filter on. Then after installing the internet, he tried to tell me that it was fifty bucks extra for WIFI. I pulled up the online chat w/ Bright House that I had initiated to setup the service, and it clearly stated that I was getting wifi installed, and what the price was (what I had already paid). This experience with this technician has left a VERY bad taste in my mouth.

Why does Brighthouse have to supposedly upgrade my cable TV with a junk box I did not want. It constantly goes red, means no signal. Charging $2 a month for each box. Is that not a monopoly. I pay for cable through my association, can't get another company - I'll be paying double bills.

We got internet yesterday. The power went out on our modem twice yesterday after the technician left. I was able to fix this by unplugging it and plugging it back in. Ghetto but I was happy to have internet. It was really slow internet though! Today our modem has power and shows signal and connection on my laptop, but none of the web pages can be displayed. Just a big error screen. I tried rebooting my computer and unplugging and plugging back in my modem with no success. Has been down for hours. I tried calling the 24 hour support line at Bright House twice and both times got a busy signal. I just moved to FL and it feels like I have moved back to the 1980's.

It is a company that has a monopoly in most of the state of Florida, harming millions of customers. Excessive fees, bad service, invent fees that they not offer. Stay away from these crooks are the most thieving company in this country. If you fall behind in paying one day, Brighthouse disconnect all services and take time to reconnect to 3 to 4 days. A GARBAGE COMPANY.

I called Bright House because I was having difficulty with my wireless connection dropping and was having to constantly reset the modem. I was told my modem was an older model and should be replaced. I was told my Netgear would not need replaced. When the technician came out he recommended I get something called Echo because he said their replacement boxes only cover distance of a 2 bedroom apartment and we live in a home larger than a 2 bedroom apartment. He told me there was no charge except $2 more a month for rental. I agreed and he scheduled the appointment for the next day. The technicians that came out said they were not installers and an installer is required for Echo. They also informed me there would be charges. They suggested the 2 bedroom apartment box which the tech the day before said was poor. They said they would have to send out an installer. Because of the additional undisclosed installment fee, I asked that my Modem be replaced only.

I have decided to installed Bright House Networks in my house. Since the first day I been having problems and I have been with them no more than a week. I have had more than eight technicians within a week frame and still don't have what I need. Call center representatives provide excellent customer service but the field technicians do and come whenever they please. The last one came with no notice and with no boxes to change or to install. Then this tech name Chris had the character to scream at me in my own house. What kind of employees does this company hires? In my last attempt to resolve this nightmare, the only thing the call center can do is say "I am sorry" as if the I am sorry will get what I had ordered. I did called again today and still they wanted me to give them another opportunity but I just had it with a company that charges high prices for a service and package deal which I can get better prices and CUSTOMER SERVICE somewhere else. Bright House Network use to be high in customer service but I guess it is not anymore. I hate to say this but if this company keeps doing these mistakes, soon enough they will be in the bottom.

I had BH for five years. They had a contract with the condo association for basic cable. I had no other choice of providers. When my internet was installed I was told I'd have to pay $200 for their wireless router, even though I already had one. Even though I have the cancelled check and receipt, BH denies I paid them the $200. I had constant service and hardware problems. When I moved and disconnected, I was required to return the router I had paid for or be sent to collections. I returned it. It was never worth $200, much less another $200 plus. I gave my new address for any final bills. I later received an e-mail that I had a new bill. I tried to log into my account and it had been closed. I called BH and again gave my new address. I called and gave my new address a total of four times and I never received a bill. I asked it to be e-mailed to me and they said they can't do that. They had my phone number but never called me. I then received a call from a collections company threatening me with a report to my credit if I didn't pay. They didn't have the bill either, I would have to contact BH. I paid the bill unseen. I called BH back and asked for a supervisor. I was told they don't take calls and they'll call me. They still haven't called and I still haven't received a bill.

Thank you so much for upgrading us to the Lightning 30 Internet you said we so apparently needed. My experience with it has been great! I love webpages loading slower than it did on our basic internet. One of my favorite things about it is the random spike in ping for no reason. You told us that we'd have better internet, faster internet, perfect for gaming. Also, I'd like to thank you for forcing us to get digital converters or we couldn't watch TV. I love we got them for free and the fact that soon we'll have to pay for them or we can't watch TV. This service is great and I'm living the ** dream with your wonderful services. I would love more from you if it's not too much to ask. Especially more of your horrible internet and customer extortion.

We have had at least 4 or 5 technician out to fix the cutting out we have on all Encore, History, I'D and a couple more channels. We have been given 4 boxes. Our TV cuts out and goes off like a satellite cable. You can't watch a full show or tape without all the interruption. Very frustrating. We get a different excuse each time they come out. They all say our wires in the house is good. They say it has to be the wire from the pole to my room. Went to BBB today. We will see.

The worst experience ever. Made an appointment for 10 am. Have been told no installation fees, no contract, everything is included. Have been asked if I had a router. I said that it's a brand new apartment and I didn't have it. Have not been told anything else. The assistant came in at 8 instead of 10. Said the router was not included and it was actually $6 a month extra and $50 for installation. When called, got disconnected twice and the assistant was not even polite. No apologizing or anything like that. The worst part is because it's a monopoly I do not have other choices. Thinking about speaking with the lawyer.

I have used Bright House for 9 years because I really don't a have another choice for a hard line company. I could use a satellite company but their systems go down too often with the weather. Bright house continually raises their rates unannounced. Your statements are always a surprise not knowing it you are paying the same as last month or not. They nickel and dime their customers. Then I received a promo in the mail and called to switch to that promo and they denied it to me because I was an existing customer and I had that same service but was paying higher for it. Why mail me a promo and then deny me. Dangle a carrot in front of me and then say NOPE.

First of all, Brighthouse has fixed the problem, but it took three phone calls, with each representative giving me a different story, to actually get the correct story and arrive at a resolution. I live in a condominium association where there is a group contract with Brighthouse to provide basic cable. When we moved in, I called Brighthouse to add on Internet service. At that time, the rep said that for $2.00 more a month there was a special deal to add on the cable box and additional channels, as well as phone service. So I agreed to that deal for a total cost of about $58.00 per month plus fees and taxes.

Have a private line in home, it disconnects after 8 hrs. Have had them look at this problem at no avail. We are paying extra for this service.

If you're my friend then I'm in big trouble. Your Internet service works only half of the time. I've spent over 6 months waiting for you to figure out the problem. My service appointment today to install new lines was for 8:00am - 10:00am. It's now 1:00pm and no one is here yet and no one can seem to tell me when they may show up. With friends like these, who needs enemies?

On the end of September I've ordered triple service and after 12 days decided to cancel it due to very poor quality of TV and Internet service. I was trying to compare to the service I've previously got from "Cablevision" in my old place. Price, quality, customer service couldn't compete. I was trying to use advertised "30 day money back guarantee". Phone calls every week with average 50 min waiting in the last two month didn't do much. Still didn't get the refund. I'm not sure if I want to spend another hour listening to a phone music.

I have had the misfortune of dealing with Bright House on the residential side and the business solutions side. Both have been met with utter disgust on my end, coupled with frustration and absolute shock. I am in shock because this company, specializes in cable and COMMUNICATIONS, yet has no working communication within its organization. I cannot get a phone number to certain office branches, I am supposed to fill out forms to allow for a SIMPLE modification of my resident's cable jack and yet no one has the forms to send me or even knows where to locate them. I was told, "Oh, it looks like you will have to go to that branch office and pick them up." Are you kidding me? On a Friday, in the middle of a very challenging and busy day with conference calls, meetings, deadlines, and helping my residents I am being told to go out and pick these forms up. If the office even has them. The worst has been my business "solutions" dealings.

Almost a month ago I went to my local store and started my service. Two days later I receive a promo stating that I could receive better service and two months for free! This was like a slap in the face, seeing as how I paid over $100 for sub par service. I spoke with Ms. ** and she made it "right". I went ahead and opted for the package I wanted to begin with and Ms. ** told me to bring in my cable box and modem... When I get to the local branch they told me they couldn't change out our modem, that a Tech would be out the next day to change it out. No Tech ever came and no call was ever received. I emailed Ms. **... no reply. I call Ms. ** - no call back. Then I go look at my bill - the 110 that was to be credited to my account, NOPE! Instead I have an additional charge of 77 and change. I advise another company if possible!

I have Bright House cable, phone and high speed internet. About twice a week, the entire system goes down and we can't watch TV, use the internet nor talk on the phone. When I call Bright House, they indicate that they can't get someone out to the house for a few days. This is very inconvenient to our family since we work out of our home and have two small children. Unfortunately, the only other option is Verizon which has terrible customer service. However, if this keeps up I might have to make the switch. This seems to be a situation where one has to choose between the better of two very poor companies.

Recently I changed from Bright House, which continues to raise its prices and is nauseating with all its personal commercials, to WOW and cannot be happier with more programs including the arts and education. So when my sister moved to Gulfport from California I told her about WOW. But in Gulfport you can only have Bright House. So she has to pay over eighty dollars just for the internet whereas I now pay (with WOW) eighty seven dollars for internet, tv and phone. How does it work that Bright House has the monopoly in Gulfport, and is this legal???

Within the past year a Bright House rep talked me into changing landline telephone service from Verizon to Bright House. While the better rates were tempting, I was hesitant because the Verizon service has been superior over the years. The Bright House Rep assured me that their service would match Verizon's. I agreed and have had problems ever since. Up until this past month, I have been able to reach Brighthouse reps without too much hold time. They've scheduled appointments for technicians to come out twice and each time the technician explains a different problem and says the service is fixed. Each time they are wrong.

My package does not include Thursday Night Football!!! I get Monday night football but not Thursday night football. I also get 5 Spanish and 10 movie on demand stations that I could care less about!!!!! Give the customer what they want. I am going to leave Bright House over this asap!!!!

The service is so terrible. The boxes and remotes are outdated and don't work well. The internet is slower than molasses in a snow storm. That's really really slow. Like too slow to pay $80 a month JUST for internet. They especially don't play nice with Netflix for obvious reasons. They're the only one available where I live so I'm contemplating just reading by candlelight rather than contributing to their profit. The customer service isn't bad at Brighthouse, they're usually friendly and as helpful as they can be.

Try to find the cost of any of Bright House services online. There is nothing, nada... The only way to learn the cost of service is to call them up and go through the endless menu options/phone sales crap. If you have any pride at all in your company’s offerings, why keep it a big secret? I will never do business with a company that is too ashamed to publish its pricing for everyone to see.

I work for a vacation home company on Anna Maria Island. We have no choice but to use BHN for our provider because they are the only ones out here. When our clients internet goes out, we instruct them to call BHN because we can't be there to get walk through them sending a signal to the modems to reset it. Time after time, our customers become irate because they cannot get through to an operator. Either they are on hold 40 min or the line is actually busy.

I transfer services from St Pete to Palmetto. First when I look over my bill I saw a 24 dollar fee for a landline that I wasn't made aware of ordering. When I call they stated that it was cheaper with the bundle. I told them that I had no use for a landline. They offer me 30 mb upgrade, so I took it. I set up an install appointment from 12-2, no call no show. Call Bright House, spoke to a manager. He stated that someone will call me in an hour, never happen. Calling to cancel, switching to Verizon. Wasted my whole day waiting for an installer never showed up.

BH sent a tech to my house who misdiagnosed a cable box and said my TV was bad. 350.00 later (new TV) another tech said the cable box was bad. BH owes me 350.00 and has only credited me 100.00. Shameful and indefensible company. Despicable.

Bright House has provided, in all areas, exceptional service to my home (8 years). Customer service has been polite and very kind to this non-techy person. Needed repairs have been few but those that were have been handled promptly and very well done.

My father has a serious medical condition that may require 911. My parents keep losing internet & phone service, which presents a life safety issue if they cannot connect to 911 on a local phone line. At my urging, my mother called Verizon to try and transfer service to them, but it is not offered in their neighborhood. What a racket BHN has! They monopolize the market and put people's lives at risk. Very concerned for my parents and extremely angry at BHN for the BS they are putting my mother through!

I am so frustrated TRYING to watch television with Bright House Cable that I want to throw something through my fabulous 70" Samsung flat-screen! No exaggeration here: I have not watched ONE program in 8 months of having Bright House without some sort of interruption in service. Right now, I have NO cable at all. I can watch Netflix, I can get on the Internet, but no cable. In the last several months I have called them, I have had them come to my house, I have gone to the Bright House office, I have gotten replacement boxes, nothing has helped. I have also called Verizon Fios to have my service switched over to them, but they are not available in my neighborhood! UGH! I am getting to the point that I may have to go without TV because cable service with Bright House is NOT better than no cable at all!

Worst ever service. Slow as molasses, constant outages, terrible customer service, rude installers, junk equipment and TOTAL MISREPRESENTATION OF INTERNET SPEEDS. You pay for high speed and get continental drift speeds..... really. To make matters worse - my card expired and they did NOT notify me by voice mail or email - despite insisting they did. I should have known I was paying with a card and that it expired, but I should also have been notified. As a result they cut my service in the middle of a business week. Overall it's a good thing since Bright House has been the worst ever service provider I have ever had to deal with - it amazes me they are in business. I am already signed up with AT&T U-verse.

I am 100% in agreement with Ryan of Lake Mary, FL (on Oct. 15, 2014) and just like Ryan, my issues are too long to document. My primary issue is this: How does one internet provider have control of one market in a country that is based on the concept of free markets? I moved to Orlando and had no choice but to get Bright House internet and t.v. after having come from Southern Florida where I had U-verse and Xfinity - which are 100 times better than Bright House's outdated systems. I have never had to call a provider as often as I've had to call Bright House, for both my internet and cable.

Bright House, Manatee County Florida just changed their online and phone customer support system and it completely failed. I could not log onto my online account to pay my bill and I couldn't get thru on their phone line because they were overwhelmed with calls. Say goodbye to a longtime customer of Bright House. You wasted my valuable time and I wouldn't do business with you if you were the last cable provider on the planet.

I have lived in the Central Florida area for 8 years and unfortunately a Bright House subscriber for 7 of the eight years. As the issues are too long to document, most recently I lost my cable TV signal due to an interruption. I called the number and was told that the problems was specific to my area and that it had been fixed. I was told to unplug all of my devices for 15 seconds from their power source, reconnect them and the problem would be fixed. Much to my chagrin, this did not work. Upon calling in to speak with a representative, I was placed on hold for 25 minutes and 42 seconds before finally getting through to speak with an actual person. The problem could not be fixed over the phone so they had to set up an appointment, which the earliest available appointment was 6 days later...

On Monday evening, 10/13/14, I came in from work and planned on watching Monday Night Football after dinner. I soon found out that I didn't have cable service. When I attempted to look up Brighthouse site for a phone number, I didn't have Internet service. I tried to call Brighthouse support but had no phone service. After using my cell phone to look up the number and call, I was told there was a service disruption in my area and they would notify me when it was repaired. At 12:11 AM I received a call advising that the problem was fixed. Around 1:30 p.m. I attempted to get on the Internet and discovered it was out. When I attempted to call Brighthouse I discovered my phone was out. The problem was not fixed!!!

I have had Bright House for over a year and a half now, since I've moved to Orlando and I have never had good service. For the past year I can't count the number of reps that have come out to 'fix' our problem and nothing's changed. First my download speed was shot, very slow connection even though I should have 60. They managed to get that fixed and it still didn't work. We've had replaced lines and everything. I've had reps tell me my net goes out and when the guys show up they said my internet is fine and nothing is wrong, but there IS something wrong. For the past six months or so I've had no upload speed. I mean I'll have it on and off, but generally no upload speed. I've had people come out and nothing has changed.

Called in about WiFi. While talking to the customer service rep she seemed not to understand what I was saying. I told her my WiFi/service is garbage then she told me that my profane language was not acceptable. So then I said I didn't use any profanity so let me speak to your supervisor. She put me on hold for a few minutes then came back to me like there was never a problem. That's when I said, "Let me speak to your supervisor again," then she just hung up on me. So I called back and spoke with someone else. Told him my problem and we set a appointment for that.

After receiving a solicitation from Bright House offering 90 mbps I decided to drop my ISP of over 9 years and go with the BH offer. On the call to set-up the appointment I was asked for my address, phone number and social security number (which I was very reluctant to give them but finally agreed to do so). Appointment was set for Saturday the following weekend between 10am-12pm. I received a call at 9:45am from the technician's dispatch that he/she was on the way. Then at 2:30pm I received another call from the same dispatcher that the tech was running behind. Then at 4:45pm I received a third call from the same entity informing me once again that the tech was running late... At that point I (as diplomatically as I possibly could) told them to cancel the appointment and that I was no longer interested in their services.

I have a problem with the internet since October 1st 2014. I called customer service and did not get resolved and asked me to come to office to pick up the modem. Because I work from home I went to the office to pick up. The office employ very rude - say sorry we can give you modem. Then why does the customer service ask you to come? Then I schedule appointment and a guy comes next day. He could not resolve because it’s on the official end to get it fixed. He was on phone for almost 3 hrs. and tell me they will call you - no one called, not cared. I called them, talked to 4 supervisors and got hung up. No one called back. Today is 6th October, 6 days without service. Very frustrating, I called them today - they set up an appointment for 9th Oct. What can you do for this type of services. Ridiculous service. Looking for AT&T wireless service now.

We currently have Bright House internet and cable TV in our condo. We purchased a smart TV for the bedroom and called Bright House customer service to install a cable box for the new TV. An appointment was made for yesterday between 2 - 4pm. After waiting for the technician, I was called at 4:45pm to tell me the "truck broke down." The "dispatcher" rescheduled the appointment for today between 8 - 10am. This time..no show... no call. After waiting 1/2 hour we got nowhere with a customer service representative and asked for a supervisor. We were given a confirmation number and told a supervisor would call within the hour. You guessed it.... NO CALL>>> What a sham of a company. Wrote a message on Bright House facebook page and received a response asking if I would consider picking up the box at a service center. My answer is I am now out looking for other providers with integrity. They may or may not exist...BUYER BEWARE!

Brighthouse came to my home on 10/02 and spent two hours troubleshooting three televisions that didn't get a cable signal and one that had pixillations on some channels. But the time the technician left, the one television that was working was not longer working. Brighthouse returned the following day, 2 hours past their appointed hour. Customer service at Brighthouse is non-existent. The "manager" Angela ** was simply useless, and refused to provide me with contact information for any supervisory personnel. Done with Brighthouse.

So I set up an appointment to get internet installed in my new place for Monday the 29 between 4-8. I took off work early to sit at my apartment and wait at 8. The tech showed up and says he cannot install because it is dark and previously rained so it is too wet. So I called customer service after being on hold for 30 mins. I was able to reschedule for Wednesday the 1st between 6-8. So Wednesday I waited and waited but at 8:15 I called again and after 40 mins on hold I rescheduled for the following night at 6:30 on the 2nd. So tonight I waited until 7:30 to call and was informed it was still in the techs time window and he may still show up so at 8 o'clock. I was on hold for another 40 mins and the customer rep kept trying to reschedule me. I repeatedly asked for a manager which took another 30 mins which he offered me 10 dollars off... I don't want 10 dollars. I want internet. I then asked him to cancel the installation and he informed me that I would have to return the equipment. But there was no equipment ever installed learn from my mistake. Verizon answered the phone after only a short 10-20 min wait!

Had a appointment Friday between 6 and 8 pm. Guy showed up. Started to rain. Told me he could not do installation, said someone would be out 6 am to 8am - no show. Called was on hold 45 minutes. Lady said no schedule for me, on phone with her hour and half. She said they would be out Tuesday 6 to 8 pm - no show. Called back on hold 38 minutes. Woman said the other woman did not finish order completely. So a guy finally shows up Wednesday, gave me a hard time that I had to move all my brick work or he had to run wire and attach to my house. I said, "No, I'm calling Bright House." Was on hold. He came to me 15 min later said he could run it different. I said ok. Gets everything hooked up. My dvr would not put guide up or record so now tomorrow tech needs to come 2 to 4. Lady told me there is a big problem with this right now, don't know when the techs are gonna get glitch out. Whoever is reading this if you can go with a different carrier because Bright House is no good. Also I have brand new laminate floors. He put his drill down hard and chipped my floor. Do not know what they are gonna do about this yet.

Bright House is the worst! We had an appointment scheduled between 4-6 today and nobody showed up. I called at 5:50 to find out where the service person was and was told we were on the schedule and would get a call back. No call. At 6:20 my husband assured me to sit tight and somebody would be here. At 6:35 I called again and was told again I was on the schedule and would get a call from the technician or someone else on the status. Meanwhile we had cancelled our dinner plans. At 7:35 I called for the third time and spent another twenty minutes on hold to speak to a representative. Finally someone came on line and she was from Mexico and we were disconnected. So, the fourth call at 8:00 PM and waited at least 30 minutes again to speak to someone and this time he was from the U.S. I was told they had just gone through a major system change and that was the general excuse. No excuse for such poor customer service.

09/28/2014 I had just switch over service to Brighthouse with a brand new cable box. The cable box burned out. Customer service set an appointment for me for 9/28/2014 between the hours of 10 - 12. It is now 1:47 no tech. No phone call from a manager neither. I have called three times with an average wait time of 30 minutes, totally 1:30 hours on waiting on the phone. One of those time I was hung up on. I now regret ever getting Brighthouse Cable. Extremely pissed off and still no tech.

I have called 4 times for itemized statements of the last 12 months. I have not received statements and keep getting the call centers in Mexico and Canada. The rep Reynaldo in Mexico was very hesitant to connect me with a supervisor. Fernando finally came on the line after a long wait. Was extremely rude and said "we know more than you" your online billing is not correct because it's not time for the statement to print. I was quizzed on if I knew my billing date, if I knew the due date, if I knew what address where the statement was going. I have never seen a Mexican call center so rude and disgusting as the supervisor was out of control, he was blatant and degrading. I'm calling now to cancel. I have had 7 years of dealing with uneducated and rude reps from Bright house Mexican call center. Adios Bright house.

Bright House is the only option for cable and Internet at this apartment building (**) while all of the surrounding apartment building offers several entertainment choices. It's a mini-market monopoly that suggests collusion with the apartment building. The actual Internet and cable service is horrendous. The internet is slow with constant pregnant pauses and the cable is constantly unstable in its delivery. Several times service calls have been filed with my sales rep and the problems persist. All of the residents here feel stuck with nothing, or the Bright House subpar cable and internet. Bright House is the worst cable and Internet provider I have ever experienced.

Had an appointment, 2-4 pm Sunday, confirmed from the previous day... After canceling all just to wait for the precious guy from Bright House, somebody called and asked to change the appointment on a different time... Sunday!!!! What to do, got stacked, accepted... and then again BH called and asked to be changed for the next day???? Are those people for real? And all this after an official complaint and email sent with "apologies..." Apologies NOT ACCEPTED! After so many years BH is just a broken company waiting somebody to come and replace them!

Repeatedly got surges through Bright House landlines. Damaging computers and routers. Also other neighbors have had same issues. A day or two later have come out to make repairs on their equipment. Leaving you to repair your personal equipment on your own. I've complained to the PSC about this though it hasn't helped. So I've been forced to go with another cable company.

I've had to reboot my modem three times in the past 24 hr period and was told that the service interruption that affected my area was resolved after the second disruption. What gives?

So I come home today and want to look up my balance on my Bright House network account... I was past due one month and had planned to pay the amount tomorrow on payday. So I call and I try to go online. They tell me that my account doesn't exist? Really? I had service for over 4 months!

The service quality is miserable! The link constantly goes up and down causing web sessions to hang and drop. It is the worst service provider I have ever had. Looking for a good alternative!

Once again, I was on the phone most of the only day off I've had since March and no one answered. I was told that I HAD TO obtain two digital adapters in order to continue my service. I went to pick them up and was told that it would only involve "a few minutes and a simple phone call to activate them." NOT! I also ended up blowing out one of my TVs, fairly new and worked flawlessly until now. Bright House is completely fraudulent. I once had my secretary place them on speaker phone until they answered. We closed up, turned out the lights and finally shut off the phone 8 hours later...no answer. I'm going with DirecTV but this company cheats its customers, charges a fortune, lies and lies and lies. Someone needs to finally investigate this criminal organization.

I am on hold over 30 minutes sometimes an hour just to get through to someone. They have been to my home 20 times. They can't fix anything... idiots.

Since they switched to Digital cable we have nothing but the problems. 60-70% of the time we lose signal in the home. And we have Phone, Cable, Internet and Home Security through them. They send technicians out numerous times, they blame it on bad modems, bad boxes, even had me replace my cables through my entire house, run two separate line from the street to the home but nothing works. I do expect to get what I am paying for but if I have interruption in the cable service that is not deal breaker for me but when alarm is off and when I have to create hot spot with my cell phone so my kids can finish their homework that is big problem. And costing me money for burning additional data. Now I have my parents and my brother live close by and they are having same issues. To me this points problem to Bright House not wires and cables as they are trying to present.

I called a week ago to cancel my phone service since I'm paying for it without actually using it because it was a bundle offer at the moment but in the house I'm renting, the only way I could use a home phone is hooked to the modem/router and the employee did the whole installation inside my bedroom closet. When I spoke with the customer service employee over the phone, he said they will disconnect the phone line plus change the modem to a new and more capacity one plus add some adapters to the other TV's in the house that had basic cable and suddenly stopped and for them to keep working they needed those adapters. Well not only they change a small modem to a bigger size one but the adapter thing has 3 wires instead of 1 cable coming out of the wall into the TV. Now I have 3 cables, a little Cisco box that actually needs energy to work. That means your electricity bill is going to raise higher now. Whoever invented this does not know how their competitors are working.

August 21, 2014, armed and left my house. When my daughter got home from school at 3:30p.m., she noticed that the alarm did not go off when she open the door. She looked inside cautiously and noticed the house was ransacked. She ran next door, called neighbors and then the police. It was then confirmed the house was broken into under the monitoring of Brighthouse. I called them and asked to speak with a supervisor, cause this was a case of priority. No one called me back.

On the morning of 8/21/14, while watching Channel 1060 WKMG news, all of a sudden, the channel changed to the PBS 15 Channel. From this point forward, all of the channels were shifted to the right by one channel on the guide. 1060 could now be viewed on 1065. That evening, after verifying the problem still existed, I called Bright House and was told they were aware of the problem and it was being worked on but they had no idea when it would be fixed. Consequence: all shows being recorded on my DVR will record the wrong program. I had to modify each program to record the next channel in sequence.

I have suffered under Bright House's horrid service for a year at my current location and a year at my previous address. Their website is non functional. Buttons that don't work, forms that self fill incorrectly, dead links. I have had to either call or visit EVERY TIME I make a payment so I just paid the months at a time to avoid their "convenience fees" and the huge investment of my time working through the abysmal phone service.

This company is awful - they never service their products. Or answer their phone. My home service has been out 3 times in less than 2 weeks. Also television service affected. 40 min on hold disconnected. Cannot get them on phone but they can call me back after they disconnect call for survey???? 2nd Call now to Mexico. Let me know I cannot get service person till Tuesday. My services are never working and their staff is incompetent.

I had two of the boxes Bright House said was needed to have their service. Lighting hit the bright house box they have in the back of my house. It came in on their line into my house, knocked out everything that was on their box. Mind you I have other lines. Two new TVs, DVD, Turn table, and a receiver. Bright House Supervisor Gary ** called with a attitude along with coming to my house with one more did he care about my complaint. I had had service out for about three weeks. At that time I had made many appointment that no one showed up for nor called me back on. I have neighbors that this has happen to them within the last two weeks. The very same thing....Gary told me they WILL not do anything cause the power within my own house hits the bright house box and knocked my TVs out......really. If that was the case then Why are you always in the neighborhood working on your lines. You know this is a problem with your service...why are you not stepping up to the plate and taking care of your customers.

I received my first bill after just moving and it was almost $325. With a past due balance of almost $90, I was told my first month was free, why do I have a past due balance? I called to find out why I was charged and they said they found the coupon code in the notes but they can't deduct it from my bill. I would have to drive to the nearest BH location and give them my info and they would deduct the $100 at the store. So let me get this straight, they made an error and I have to drive 45 min to the nearest store to have them remove it. WHAT? I also asked how to bring my bill down because it was higher than I was told. They gave me the all these dumb stories about how I will not find local service and cheaper and how I am getting a great deal... Ok well it's still out to my budget. Considering canceling all cable.. so far I've been a customer for 3 weeks and I hate them already.

I recently moved back to an area that has Bright House Cable. I dreaded the thought of dealing with them and all of my worst expectations came true. Incorrect installations, Nasty and disinterested customer service reps. Unreliable signal and often poor quality. Awful company to deal with.

Since day one, the contractor who came to connect my service didn't have even the tools for installation. Then after 3 days, a BHN tech came and said he couldn't fix the internet because it has poor signal. Cable signal intermittent. FIVE months with no internet service and 10% of cable service working. I have called the customer service department every single month for credit due to no service and they want me to pay 3 months without having any service. Keep away of this people. They are a JOKE.

Over a three-week period, we called 4 different times as the internet and home phone would go down. This keeps on happening over and over. They had us do a routine over each time of rebooting the computer. Then told us it's external and others had the problem and it would be fixed in 24 hours. Well 3 days later, it's still happening. We have to wait until they send someone out the next day. We pay for service that we are not getting.

Internet has been hooked up for approximately 3-4 weeks along with cable. My internet has not worked since it all was installed and nobody can fix or knows what is wrong. I have had 4 techs at my house for approximately 11 hours and none know a solution to why the up link is sporadic and the internet is in and out. In the meantime I have paid over $70 for just internet and can't reimbursed for it. Nobody is not talking or they do not have a channel to tell someone that I am not getting proper internet to get money back or reimbursed for the problems I have had. I was on the phone for 45 minutes trying to get a adjustment on my account and all the lady could tell me was "we can only adjust from when you called." Just one thing after another.

Bright House is now charging 50 clams to turn on the wireless in their modem and 3 clams a month just to use it. This is in addition to their modem rent charges. This is gouging free and clear. The modem comes with wireless built in and using wireless does not use ANY of their services that one is not already paying for. Further it forces savvy users to pay for a service they can provide themselves. You can get around it easily by plugging in a wireless router, but you shouldn't have to. By The Way, I think this practice violates anti-trust laws?! Shades of GTE buying switches from AT&T fully programmed with Caller ID, call Waiting, etc. then removing the programming and charging customers to put it back.

First of all, I'd like to state that I live in a condo complex in Florida in which the HOA requires us to have Bright House if we want cable/satellite tv service. As part of the deal, they pay for the service for us, but don't get too excited, nothing is FREE. Turns out if you want the basic setup in HD + internet, you end up over $100 anyway. Second, I signed up for the ENHANCED HD DVR today, turns out after the guy installed it that it doesn't work with Bright House's Whole-Home system. So, now that I can record up to 6 shows at a time, don't even think of trying to watch them in another room. I have to watch them all in the room I record it in.

I have been a customer of Bright House for 20 plus years. In May 2014, I was told to fit a device supplied by Bright House at a cost of $123.00 to enable digital signals to be received. After fitment, I discovered I only had 15 channels instead of the 100 plus I had received before. I contacted Bright House and they offered a revised plan which would mean that I paid just 1 Dollar more bringing the total payment to $27.00 per month. I queried this amount and was assured that the payment was correct.

I have been with this company over 15 years and it would take me too long to write all the complaints I have had with them. So for short sake here I will state this one because it is a biggie for me. I am tired of my rates going up every single year and sometimes every 6 months. You stay with a company almost 20 years and they have the audacity to charge you more for less services and horrible services. I now do not get the OWN channel as I believe I have to have a box for that station? I really am fed up with Brighthouse and I feel they are very very unfair to their long-term customers who pay their bills each and every month. Not to say how many dropped calls I get as well. Not happy and NOT good customer service whatsoever. I do not want to talk to someone in INDIA. I want to talk to someone in the USA. BrightHouse Fed UP Customer.

I have both paid Bright House online and at an office. They consistently lose or have no record of my payment on time and charge me late fees. My bank account shows the cleared amount, for example, on June 26, 2014. The July 10, 2014 billing statement insists it is late and charges $6. I telephone their billing department and was told my last payment was in May. Really? Let me see, do I believe my bank or 'Bright' House????

I needed to connect my new smart TV to the internet. The technician that Bright house sent hung up on the Samsung rep, said it wasn't his problem, and got ready to leave. He wasn't interested in solving the problem. Finally he said that another modem for which I would be double billed, would have to be installed for the TV to work. After I told him I was going to change my service to Verizon, he found out that there was another way. I still have another Bright house technician to deal with. I called Bright house during this time, I was put on hold for 15 minutes each time and finally cut off each time. The service is poor.

Service has blinked 24 times in the last month. Sometimes out for a day at a time... The service techs don't agree with the folks on the phone.. The last claim is that the service has only blinked one time for 10 minutes in the last 3 years, total bull. One girl in customer service over the phone was very helpful & actually prorated our bill due to the fact that we only get cable service 1/2 the time!! We are now waiting on a Level 3 service Technician to call us back about our intermittent service. I talked to one of these Level 3 (master yoda jedi knights) yesterday for about 30 minutes & i think he is a level 3 politician actually. You must talk to a Level 3, according to this guy he is "the only one telling us the truth." Bodes really well for Bright House, only one employee is honest in the whole company. Wow!!!!

Bright house does a bait and switch. My bill has gone from $137 to 199 and the service has gotten worst. I have had everything from the entire house wired to multiple modems to managers to the house. No choices. Suggestions?