Spectrum Reviews

I had downsized my service to Internet/Phone only after decades with this company and tv prices became ridiculously overpriced back in 2019. My big complaint currently is that I changed my Internet/Phone to WOW 3/2021. WOW notified Spectrum of the changes in order to port my landline over in March, which Spectrum acknowledged, and my WOW services came online effective 4/1/2021. On 4/2/2021 I returned my Spectrum equipment yet they are billing me for the full month of April because they say they don't prorate. I had been decent about everything paying them through 4/2 yet they insist on getting a full month. It is not worth my time fighting this however I wanted to warn others of this really poor practice.

I’m trying to get TV removed from my account. We made changes to get a lesser monthly charge and you added TV for 19.99 month that I don’t use or would ever freaking use. I guess I might go back to AT&T.

I cancelled my service with them. I was not informed that they don't prorate. After cancelling the service, I called to inquire about my bill and was informed this. I asked to have my service reinstated through the end of the billing cycle, since I had already paid for it. They informed me there would be a $10 starting fee. They also told me I needed to pay my first month upfront. I reiterated that I wasn't paying for more time, I just wanted to utilize the service time I already paid for. They informed me there was no way to do that, I had to restart an account for them. So after shutting off my service (I don't have internet currently), they are now insisting I pay twice for the same month plus a $10 fee in order to get service for the next 3 weeks (which again, I've already paid for). I've never particularly liked Spectrum but I will now be proactive to ensure I never give money to them again.

Was promised a free phone for switching and monthly bill would be the same as Straight Talk. None of which was true. Upon canceling was charged for the phone and account was supposedly settled. Then they billed my debit card for another month's service.

Spectrum's customer service is horrible most of the time, and the higher those employees positions, the worse treatment is expected. They are also very discriminatory in general. In the FCC's national verifier, I applied for EBB and got approved in less than a minute. But when it comes to Spectrum, they hired a team to do their "dirty work," which never gets done. After waiting three weeks, they emailed (don't reply one) stating FCC didn't approve my application and provided the FCC's phone number. However, FCC said that it was approved, and I saw the word "qualified" was under status on their website.

When my phone was stolen is when this nightmare started. My phone was suspended and I was then told someone would call me to inform me of how much it would cost to replace phone. At this point Spectrum Mobile was aware I had relocated to West Coast almost two years ago and updated address. So when Sunday came for someone to call me after borrowing someone's phone to receive call. NO ONE CALLED. I had to send a message through Twitter for someone to call and confirm the cost of the replacement phone.

I have been a loyal customer of Spectrum for a long time. My concerns are why as loyal customer Spectrum, doesn't support us? They offer new customer so many discounts & promos, just to get them in your web.. but you do not respect Senior, veteran, and anyone on fixed incomes. My bill $200. for basic 125 channels/internet wi/fi & basic home phone. When I call Customer service I get a repeat response, "We are only giving new customers deals." I feel that all you want is to get customer at a low price for 1 year & after that you raise prices on everything & then you are trapped or just disconnect services with you. So sad that as much money that you charge for your services, you have no respect for Loyalty (Customers). Thanks for reading: JJ.

When I called to sign up for Spectrum TV the guy said I would be getting these Apple TVs for my 3 TVs. He never said this was an option and could get regular cable boxes with normal remotes. I knew nothing about Apple TVs. I just wanted to watch cable TV. I didn't know that if I opened the box there was no return or refund. I didn't know the remote had no number pad. I had to scroll down to get through two hundred channels. They say I can use voice commands but that doesn't work half the time. Also shows frequently freeze up. How could I know until I opened the box and hooked it up. When I complained a new person said you need a regular cable box! I didn't know that was an option so I ordered them but now I am stuck with paying for these useless things plus the cable boxes.

Phone service does not work where they say and they also tell me that I have to use my cell service on wifi only and they told me that I can only use it at home with wifi and I asked them home I use it as a storm spotter and they said it would not work on the road.

They kept raising their prices and when it got to 206 a month we canceled! Turned in all the equipment and was told we were all done and was charge for another month! Call customer service four different times and they said they would take care of it. And they never returned the calls. Horrible customer service and no customer loyalty!

I canceled my Spectrum service because the monthly charge had gone up 40% in two years. Spectrum has a weird policy where they cannot schedule your actual disconnect in advance and there is no prorating for the monthly service charge. So ATT disconnected the cable Internet but Spectrum then said I missed the next month's cutoff date so they billed me an additional $90. I refused to pay so they dinged my credit for not paying for services never rendered. This is nothing more than extortion. Their billing policies suck as they rip off customers.

When I switched to Spectrum the advertised speed was 100 mb. Numerous tests confirmed actual speed to be 42 to 48 mb. After about one month I received notice that speed for my service would be increased to 200 mb, however, repeated tests still produce results between 42 - 48 mb. I saw no increase at all. The overall system performance is reliable and if I had the service that was advertised I would be happy with the price/service. At present I feel that I am paying 100 per cent of the cost for about 25 percent of the advertised service speed. We do see some slow performance when streaming live TV and am considering switching to AT&T fiber optics which is being installed in our neighborhood now.

Truly one of the worst experiences I have ever had trying to establish service with company. Think about it, these types of service providers just have to worry about set and initial establishment of service, after that it is a cash register. Wouldn't it make sense to make sure they got it right from the beginning? 4 cancelled appointments 12 phone calls over the course of 8 days trying to get service set up but THEY SENT A BILL BEFORE THEY EVEN HAD IT WORKING! They sent a bill for 470 bucks on the 11th when they had not even gotten the service working until the 14th. When asked what they were going to do about it, they offered a $20 credit to the account! Excuses, transfers, disconnected calls, the absolute worst company I have ever had to deal with. Best part is when you talk to someone they all talk trash about the other and how the company is in trouble.

Account **. On or after 3/2/21 I returned my equipment back to Spectrum because of a move from WI to TX and I could not transfer services which I had made this known previously to Spectrum customer support. I spoke with an office employee when returning my equipment because spectrum was trying to charge me for it. Returned the equipment and thought nothing else of it.

They are bunch of liars. It's truly a waste of time to call Spectrum. Avoid this company or else you'd be complaining why isn't there a ZERO rating available. I've had awful experience with these guys and I can't find a single person using their service that don't!

I've been fighting with Spectrum for two weeks. I have complained to FCC, FTC and the state attorney where I lived. I had to cancel my service 6 days into the billing cycle due to a move out of state. Now they are charging me $232 for 6 days of service due to their no refund, no prorate policy. One of their reps. told me they were a month to month service like Netflix.

First of all they're ads, no contract, cheaper prices, NOT you may not have a contract but after the initial year though they get you with hook up price then double price from $80 to $158 for basic cable/internet

I wish I did my homework and read reviews of the service before taking the plunge. I have other Spectrum services and thought I could save money switching to Spectrum Mobile. I called and explained to the rep that I had Verizon Prepaid and the service did not work well at my home where I also work. I depend on cell service (and wifi helped but could not use send or receive texts, which I depend on for work). Phone could not get service till I drove 5-mins down the road. Customer service told me Verizon Prepaid is secondary service and I was GUARANTEED better service with Spectrum Mobile.

Monopoly behavior and charge! I cancelled my internet at the store one the 3rd day of a month, the agent didn't notify me they will still charge me the whole month. And I feel the internet speed gets slower with time. They will increase your monthly fee without extra notification except that tiny sentence in that big statement page, which looks pretty similar every month.

Folks, Charter Spectrum are scammers. They lie about services, scam you with false promises, overcharge you, make you buy unnecessary equipment and force you to pay more for pre-existing services when you transfer it? You get the runaround and then they tell you that you must buy the unnecessary equipment even after Lying to you to get you to take the fake package that you did not want! They train their people to do this to get spiffs on sales that increase your bill and give you less services than you already had. Then when you try to cancel, they tell you but you cannot return Apple TV equipment even though we lied to you! It’s yours even though it did not do what we promised at the price we promised!? I wonder if Apple is part of this scam too?

From the first phone call I was lied to. All I wanted was wifi but was told the wifi would cost only 5.00 less than wifi with 120 channel bundle. That was the first lie, and not the last. I'll sum this up this way. When I cancelled everything but the wifi I found out I was being charged for a landline. If this was the year 1979 I might need a landline but haven't needed one or seen one in anybody's house I know, for like 40 years! Criminal, belligerent, non professional in call employees, rude as hell and they play the "I'm putting you on hold to have a supervisor speak with you" game. No one ever come back on the line.

I have written policies for companies and owned companies up until this point in my life. So I hate to say that before today I loved Spectrum until I received a bill for a whole other month of service after I cancelled a day and a half into their service. I know a lot of people in and around the Tampa and Sarasota area. Before today I would have gladly recommended this company to anyone.

During a recent housecall, I learned that I had outdated equipment and was receiving half the speed that I was paying for. I had this equipment for a couple of years and wish I was informed that my equipment was out of date. After my service call, my internet speeds doubled (which I am grateful for). Spectrum overall is a good company. They provide the only reliable internet in my area and are quick to respond to inquiries or resolve an issue. I would recommend them, just make sure you have the most up-to-date equipment.

My positive review from 2020 has been trumped by this company's totally misleading, ambiguous, and deceptive practices. This company is trash. Other providers may be more costly but better treatment is worth the price. I do not advocate that anyone does business with this company. Negative stars.

Certain companies such as Spectrum internet became activists and forced viewers such as myself to watch/read about their blm Marxist agendas... not my interest, I quit Spectrum but they have a powerful monopoly on my island, only other choice is old-fashioned phone or Satellite on my tin roof, not doable. So I have no TV or computer hook up because of political sabotage to their customers who disagree with their forced agendas.

Spectrum mobile is run by complete morons. We switched and my husband bought a phone through them. Once we received the phone he called to activate it, they originally told him someone would call him back within 3 hours and if not to call them back. He called after waiting 3 hours to be told oh no it’ll take up to 48 hours to get a call back to activate the phone. Who does that? The person whom he spoke to completely messed up our account as well. I called the following day to straighten it out and the person was a condescending bitch and wasn’t interested in helping me at all.

One of the WORST companies I have ever -dealt with in my life!!!! I cancelled my TV service on 03-03-21 and was told at the Spectrum store, "This is your new bill price," and yet I come to find out that I am still getting charged for the entire month for TV service that I no longer have because the bill was already generated. They don't prorate your bill. So, when I asked to turn my TV service back on so I could watch it online, I was told I could Upgrade my service but I would have to call again on the last day of the month to cancel the TV service again. They cannot have it turned off automatically and every time I have tried calling them, it's takes 45-60 minutes to get through to them! WHAT A JOKE THIS COMPANY IS!!!! I hope you are glad to lose a 30-yr customer! I have been with them throughout their company changes that long only to get screwed in the end!

I've been a customer of their internet service for several years. Initially I had both cable TV and Internet. They charge 10 dollars for the cable TV box, I turned the box off for several months, so it's not used by their service, however, if you choose to return the box to rid yourself of the charge, then your cable TV is discontinued. This I did, which resulted in my internet service cost immediately being adjusted at that moment to a cost equal to the amount I paid for both services.

Spectrum has the worse customer service I have ever had to deal with. I called the week of 15 February to get my mother's account cancelled because she passed away on 11 January 2021. I was told by a customer service rep that someone would call me back within 2 hours. No one called me back so I waited a couple days and called back. I spoke to another customer service rep who told me that the first rep told me wrong and it would take 5 business days and someone should be contacting me within the next day. Still did not receive a phone call. So I called back again, this time a customer service rep told me I should be able to take the death certificate to my nearest Spectrum and they could cancel my mom's service. I drove 16 miles only to be told that the Spectrum reps in San Antonio only deal with accounts in that area and not Kentucky where my mom lived.

Where to begin. First off, I have had Spectrum/Time Warner for over 30 yrs. I only have a phone line and Wifi. My bill jumps from 15 to 20 dollars whenever they say their "promotion" expired! I called to complain and they want to wrap me up with some bundle that includes tv. Well I don't want their TV package because I don't watch TV. Then, some guy that I can barely understand, calls me and ask me if I want DirecTV and I said NO. So he hung up on me! I am extremely dissatisfied with my treatment after this many years of being a customer!

When you sign up for services they prorate your bill. You pay for the rest of the month then the next. You pay a month ahead. This is no problem because once you watch or use the services they can not take them back if you do not pay. However, when you stop your subscription they will not reimburse me for the remaining of the month that I paid for and did not use. Sounds like stealing. When I kept trying to explain to the associate that I had not used the services and should be refunded the money, she kept saying that it is not their policy to do so. I told her it was a bad policy and was just wrong. I paid in advance and the services were not rendered. I should be refunded. Bad Business!!!!

We have been battling their billing department for more than 6 months. Half of one file drawer devoted to emails and phone call notes. Unbelievably poor communications. Next stop....attorney. Ridiculous!

In late December 2020, I received an increased Spectrum Internet and Spectrum Voice from $99.98 to $104.98, for service from 12/30/20 through 1/29/21 due 1/16/21, without any prior notification. On January 11, 2021, I called Spectrum to cancel Spectrum Voice $24.99/month. Spectrum agent cancelled it on 1/11/21 right at the moment. I confirmed her that I will send a check for the remain service of Spectrum Internet $79.99. She said that is correct. I wrote a check of $79.99 and sent to Spectrum.

15 years of 1/2 download speed, Moron Tech's put the whole lot together. You get a 70 IQ, Abuse of the elderly and disabled, loads viruses and spyware on your PC via their email, tracks your every move to gather all your internet info to sell to marketers, their wall install allows your home to get Black Mold, Customer Service is set up to run you around in circles and again there is an IQ issue with all agents, so called supervisors and directors. They are such Morons. Not one can do a thing to solve any issues and any issue will take 10 to 15 Tech calls and then it's still not corrected, their security are Storm Troopers. Refuse to work with real law enforcement to stop Hackers so they can blame only the true IP owner based on what must be Windows 3.1 as pure lying evidence.

I wanted to switch back to different carriers after about 6 months. I paid my phone in full. Spectrum kept telling me stories every time refusing to let me go to another carrier holding my phone unlocked. They have terrible customer service. I ended up paying one month while I waited for Spectrum to release my phone. Terrible experience! Don't even try to switch!

When we switched to Spectrum, the representative told us we would get a 3 year rate. After a year, the bill increased... and we were told your fees for the dvr had increased and were not covered under the initial agreement. Even though the salesman told us the rate we would pay would not go up at all for the 3 year period. We were then totally informed that if any of the package items went up, we would just keep the promised discount on said items, but our rate would go up by whatever the new rate was. So you never get a flat rate because they raise the base rate at any time. So if it sounds confusing, it is. If it sounds misleading, it is.

2 for 2 Worst Svc of any store ever dealt with. Due to the incompetence and/or negligence of Kourtney (internet Dec) & Heather (cellular Jan) I had 12-14 hours of my time wasted, huge stress, 6-8 calls to cust. svc, 5 trips to store. Kourtney gave me modem & router, did not enter equipment or svc into their system. Heather took my card & info, etc to order cell & svc, did not process order so cell never came, no acct for cell established. Store Mgr Josh **- I waited 40 min to tell him what was going on, 2 for 2, he didn't even apologize, just listened & told me errors were not typical for either of those women. Did nothing to help, or even waive the $10 activation fee or overnight me a phone (went 8 days without one). Lobby had several people w/ problems in it, this store clearly, is TYPICAL for screwing up. Most sites give it 1 of 5.

We signed up with Spectrum and were told we would receive internet and phone for $34.98 for two years. After I placed my order with them, I was asked by the representative if I would like to have cable for free for three months. I said no and the rep said I could try it for three months and if I didn't want to continue with cable service I could cancel with no contract and my bill would be 34.98 for internet and phone service. Three months (January 18, 2021) I call to cancel cable because I did not want the expense. I was told that the price I was given was not a "package" they offer and if I want to cancel cable my bill will be $99 for internet and phone....Just a side note: my bill currently, with cable, is $99.

If you cancel Spectrum TV on the 13th, you get charged for the full month although services end immediately. If you cancel before the 12th, you don't get charged. I cancelled in the middle of the month; they cut my services immediately, but my bill was for the whole month. They didn't tell before I cancelled that I would be charged the whole month and lose services immediately. This is not good customer service.

I canceled my services in beginning of November. Was told I had to pay for the month anyway. I didn’t dispute the payment even if I thought it was heartless policy. But Spectrum did not cancel my services as requested and continued to bill me. Spectrum employee argued with me that I didn’t cancel my services. Phone calls are recorded so I asked her to check the phone call. I have not heard from them yet but my services are finally canceled.

Called to change internet providers. Canceled service. 3 days later received bill for the entire month. Spectrum charges whether you have service or not for 1 month. This is fraud. Glad I left and will not returned. Nothing of the sort was conveyed when called to cancel service. Of course they wouldn't convey that to the consumer; they get paid for nothing. Frauds.

Spectrum/Charter cable doesn't care about doing things correctly. I am continually getting communications for customers and I'm NOT a customer. They do NOT validate emails that customers enter and assume they are correct. What's worse is that they don't notice or even care. I called their 800 number once and was told they wouldn't help me. So I'm posting the information here as Spectrum/Charter does not care that I have their customer information and thus everyone in the world should as well since I am forced to see it constantly.

Sales agents hawk products & services without checking if we have infrastructure to handle them. Getting tech support or fixing billing errors, which are common, takes ages. Internet service is choppy.

I have not had any problems with Spectrum. And any issues that cropped up were quickly handled and solved. There are almost no technical problems, and customer service has always been cheerful and competent.

Spectrum cable service is semi reliable. About every two weeks we are calling tech services to resolve an issue. Sometimes they are able to fix the problem. Other times you are just told "we understand" and sent over to another division to fix the problem. Compared to dish services it is less expensive and they do not require a contract like dish satellite services.

Constant fee changes and rebooting needs--elapsed time required to reboot televisions and constant rebooting needs to get system working. Long elapsed time trying to get in phone contact with company to get technical service or advice to resolve operational problems.

I have been with Charter for so many years and then it changed to Spectrum. I have been with Spectrum for a long time, I do not recall when it changed from Charter to Spectrum. Both me and my husband have been very Happy with Spectrum and we get everything we want to watch.

In case you consider using Spectrum, beware of one item on the contract that most people are not likely to read. Spectrum bills itself as a "monthly billing" company. This means, and I can document this fact, that when you decide to discontinue service, you will be charged a FULL month service fee for no service unless you happen to discontinue the service on the last day of your billing cycle. So, if you decide to use Spectrum (and I just switched away) bear in mind this unfortunate fact since you may end up paying for zero service.

Internet is generally slow or stops and cost of services is extremely high IMO. It seems like every month the cost goes up. Internet intermittently go in and out throughout the day and I lose whatever I was in the middle of. Seems like it's too much to pay for the aggravation of it.

Spectrum is fine but the sales agent who set me up for the service did a lot of misrepresentations and it took a lot of time and long hold times and a trip to the store to resolve. Buyer please understand the products and write them down so you can refer back to what you were told and what you received. The service is good, but be sure to know what you signed up for. The person at the store was awesome.

They advertise they are "contract free" but when your special deal runs out, they provide you with another special deal that is slightly higher and they keep doing this until you are paying way more than when you began. After 3 years I was paying almost triple for less services (they removed channels when I "switched" deals). They are very shady. They have a monopoly in my area though so I'm just waiting for other providers to become available.

No notice internet service price raises, little 10 minute outages during the day, when you call about it they send a tech out who says it's your equipment, but it happens with their equipment, not just me, everyone in the building.

They are the only company in my area of residence in an apartment complex. This is frustrating because the prices charged are not competitive. You are at their mercy. The constant problems with Wi-Fi reception and speed are troublesome. I've reduced and removed the extra $20 for higher speed Mbps internet. It wasn't worth it, they didn't deliver as advertised. It was just a ploy to make money. Also, there are problems with DVR not recording programs or static or disruptions in DVR recordings and slow downs when loading up DVR programs supposedly recorded. Even after complaining and exchanging DVR box for another, problems still remain.

Have had too many problems with Spectrum. Need to boot the cable box at least once a week because of blackouts. Then takes several minutes before TV is working again. Wouldn't recommend this company as a provider.

There are outages or slowdowns so it's not perfect but I think all companies have this issue periodically. If I need in-home service, it's fairly easy to schedule an appointment for a technician to come out.

We have the online streaming service. We are happy there is no cable box or high monthly fee for the local channels and a good number of channels we like to watch. We supplement with some free apps which have movies or other programming we like.

The service is spotty, the dvr is about 10 years behind the times and you have to have a smart tv to use any app behind Netflix, I have never had a cable company that turned off the TV every other time that I try to watch the dvr.

I've been a customer for approximately a year now and have never asked for payment arrangements of any kind until today. Their website states how they will work with you during this time due to Covid yet when I tried to make arrangements it was a whole different story. They say they are unable to make any arrangements so I can catch up on my bill. I paid the past due so it is only the one month I needed to break up into payments so I won't be behind. Apparently, they forgot to take down the ever so helpful seeming article. I then tried to remove tv service which I was told would not lower my bill because it was bundled. They should not post false information about helping their customers if, in fact, they have no intention of doing so. Very poor company relations.

We had Spectrum back when it was Brighthouse Networks. Once it became Spectrum, at first it was horrible. The monthly bill kept going up and up. We were at about 200.00 a month and said no more. Went to strictly streaming. Spectrum kept sending offers via mail. After about three years we decided that we would try Spectrum again. The offer is good. Actually paying less than we were with the different streaming apps. Everyone has been extremely nice and pleasant to work with. So far really good. They have 5G network and all our devices are working well. We are happy.

This company raised the rate I was paying in the middle of a pandemic!!! Unbelievable!!! I will be changing soon and I am not even living there, I went on vacation and got caught up in a lockdown and will return when it is safe!!! I cannot even access my account because they have blocked access if you are outside the country!!!

Very expensive. No choice to lowering the rates and service. They say that I have the lowest plan. Would be great if they offered senior discount. But the service is okay and support staff is always nice.

Spectrum presents a good product. There is not a lot of down time whenever like I used to have with satellite. Different levels to chose from. Unfortunately they are somewhat higher in prices than other options.

WE have SPECTRUM for 3 services phone, internet and cable, cable being the worst of the 3. Daily problems with the box, needing rebooting several times a week! Unfortunately we have 3 boxes! Most times if you're watching something and you want to pause, stop or just change a channel we can't! Sometimes we can't even turn it off. YES we pay a ridiculous fee for it but we see that others complain about AT&T and WOW so what can we do???

They are a typical cable company. They have the standard offering of local channels and expensive packages. I would love an ala-carte style offering, but they don't offer it and have no incentive to either.

Charter/Spectrum is very high priced. I am paying for channels I never watch and paying extra for some that should be standard. They have excessive additional fees and taxes, with very poor customer service. I wish I had other options in my area.

Overpriced for the service. Always raining prices. When you call to see if there is a deal for existing customers they say no and Will not work with you to get a better deal. In order to get a good deal you need to change to another company FIOS. Have them for a while then come back to Spectrum.

I prefer this company and when I had a home computer their internet. Their Maintenance section has done real good and fast work for me. The cost about average and no contract, is why I like them and use them as my provider.

Spectrum, rather than admitting they have a network problem, prefers to send technicians to people's houses to troubleshoot non-existent issues and pretend that the difficulty is with the subscriber's computer.

Too expensive, not enough options for basic cable... Internet alone speed and options, basically looking for basic local stations and fast, dependable secure wifi at a reasonable price. Charter/Spectrum raises their price for loyal customers without giving options that are simple and affordable.

Spectrum has all local channels. I’m not much of a sports fan. But games have been fantastic this year. Go Bills! I enjoy PBS shows, and the many Cable shows. National Geographic is educational and informative. They are available when needed.

Not the best customer service. Products are great but takes ages to sort out any issues. Definitely better than other local providers. Most of the techs have been great at identifying the issue and correcting. But the phone support is lacking.

Spectrum is great except for one thing....rates TOO HIGH. They are great with online help. Always patient and kind. At home service is also great, quick and servicemen are knowledgeable. Also kind.

Antiquated old equipment, always interference in broadcast stops in middle of programming, mouth and words many times don't follow each other, Can't watch DVR except in room located. Must have DVR for each TV and can only record 2 programs on each DVR. System sucks!!

We just love it. Have used it for over a year and we saved money. We also have the home phone service too. Their WiFi is great also. As I have many items connected to the network WiFi. I really like their channels that they have and the controls that they provide. We have their mobile phone service too.

An okay cable company. Guide is basic w/ DVR options: however not much app expansion info. Netflix seems standard here. Data speeds are ok @ 75 to 100 mbps. Service is rarely interrupted.

Compared to my last company they are slow with technology but they are priced ok but they charge for everything. I have yet to see my bill after the promotion that got me here in the first place so with that being said I am expecting them to go up as well.

Recently, I had an issue with internet connectivity. I contacted Spectrum and was connected to a very helpful customer representative. He explained to me they were replacing a section of fiber which was disrupting my service. He told me the exact area of the service and also what time it would be restored. His estimate of the completion of the repair was spot on! In the three years I've used their service, this was the only interruption of the service.

I think there are too many service outages or other problems with getting connected. Spectrum (and Charter, the company it gobbled up) do not participate in the Lifeline program, so they do not give subscribers who qualify any credit on the monthly bill. For a long time, I was getting high-pressured and frequent sales calls from this company (to add more services) until I told them to stop calling me.

Good service so far. Some slow internet at times wish they used fiber optics more reliable for the internet and all devices. They should also get rid of all the duplicate stations it is annoying. Have not had to call for service.

Spectrum services were suspended due to my UAB Medical Student (daughter) returning home for three months. She was into a billing cycle 6 days. On 6/02/20 service was cancelled with equipment returned to Spectrum. She has now been turned over for collection. Bad business with a Pandemic surging and people suffering. Shame on you Spectrum!

Spectrum has always responded promptly to our requests for service, information or assistance. The bill is a little higher these days than it has been in the past years, however the quality of picture, the ease of streaming, and the internet speed is really great. Recently, Spectrum has made great improvement to local equipment so that we don't drop connections.

Service is usually great, but the guide and other features suck! Right now our guide is "unavailable" and has been for a while, which it will take you to the mini guide (if you can call it a guide). It is so confusing and hard to get what you want it to do. We have used Spectrum for about a year and ready to move on to a better company!

This company cites many different prices for services. Then, there is always more money charged for products and services than what was originally quoted. This company cites one thing and does another regarding their services and charges. I was with this company when they were Adelphia, then Time Warner, Charter, now Spectrum... Paying way too much.

They touted no contract and they raised my bill almost every month. Although they also bragged about the huge number of channels that are available, there are so many duplicates that I found myself watching only about eight channels but paid for hundreds. After canceling, we keep getting offers to come back at a much lower rate (which will start crawling back up after a while)!

Spectrum have the best customer service, they are professional and very friendly. The price for the cable services are very reasonably. If you have a problem, they will address the problem promptly within a timely manner. The techs will explain the problem and repair and make sure that everything is correct and working properly. I would recommend Spectrum highly.

Spectrum is constantly throttling my internet service. The internet constantly freezing. I am a senior citizen. I rely on my internet service for all of my daily activities. Work, communications, etc.

Ever increasing price sometimes twice a year on the TV side of things with steep increases after the first and second year, They refuse to tell you what those increase will be at the end of the intro pricing, Clunky DVR with a poor remote control, the play button is not near the FF and RW buttons. Internet seems fine.

I was automatically switched to Spectrum once they took over Time Warner Cable. Along with the switch over, so came the bad customer service, the outrageous billing, and the bad always down internet and cable TV service. The rates change with minimum notice that you barely notice as they make the announcement barely visible and at the last minute. I wouldn't recommend them at all. Lousy company.

Well it's okay, but there are problems, Like, Picture freeze, wrong channels outages and it is not cheap. Out of 150 channels we watch maybe 5. Bottom line bring back the antennas and free t.v. If I was tuned in to the electronic world I would know all the free channels you can get.

They do not provide consistent internet speeds, force you to buy higher than needed speed to get decent service. The speed consistently drops and frequent calls to customer service are required. TV provider is inept. The cut my viewing package while doing an programing audit, inadvertently, and could not restore it before the football game I was watching was completed. They do not have competition here and no incentive to provide competitive pricing or quality of service.

I have experience with at least 6 different cable companies between living in New York and Florida. Spectrum simply has far more outages than any other cable service that I have used in the past. Outages occur at least once a week for no apparent reason. Unacceptable.

My 96-year-old WWII vet father passed late last year. He was a Charter/Spectrum customer for decades. Never late on a payment. After his death I kept his Spectrum account as we began the process of clearing his house. (Driving four times 2100 miles each way because of COVID to do so). On 12/03/20 I paid what I assumed to be his last Spectrum bill. His house was vacated 12/12. On 12/17 I called to terminate his cable. The next day I received a final bill for “service from 12/18/20 through 01/17/21”. Multiple calls to Spectrum did no good. Including talking to a rude corporate representative who called at dinner time Christmas Eve. I was told if I did not pay they would go after his estate. This company is galling and heartless. An example of what you get when monopolies are allowed to run roughshod with impunity.

Well it’s been very dependable and the picture quality is ok but no wireless satellite service is available and no 4 K tv. Whenever I’ve had problems they have been very quick to help me solve or send out a technician.

Since the cable comes with the association the price is really good but sometimes the speed of internet slows down and that is why it received 4 and not 5. Overall the service is good and we have not had any issue.

This company is pretty easy to work with. They usually send a tech out as promised on time. Every few years I need to call to look for better pricing packages but overall, we are satisfied with this company.

The speed and reliability of Spectrum are acceptable. Their business practices are, however, not helpful to consumers. If you merely want the internet and a small handful of local TV stations they make it more expensive than it needs to be. They also fail to provide affordable internet access to the poor.

I have been a 4 years customer of this company. I always got what I paid for (internet) some times good other times better. I move to a new residence a few months ago and the service just went horrible. I was paying $74 for 200 mega download speed and I was getting 40 mega. I called. Decided to close my account. They ask me to stay and I was going to get 400 mega of speed for $10 less than what I was paying. I wanted to give them a try since I hate changes. I also purchase a phone line and paid $65.

Customer service is ok, but price is crazy. The internet is so sketchy every night. If someone else would come to area, Spectrum would be left in the dust. Channel lineup is good, but you have to go top tier to get them.

WiFi is so slow it is almost worthless. They exchanged the all in one with a separate router and modem. Still very slow data rates. Direct connection to base computer is excellent. They say the modem/router is free with their package but they sneak a wifi charge of $5.00/month???? Best bet is to purchase your own router and modem. Service in general is within a couple of days which is OK for the population load here.

Very poor installation. First of all runs along baseboard and should be hidden with existing cable; terrible customer service and they keep raising the rates with NO warning; I am hunting for better at least for the TV; I have a landline and internet.

They have been very helpful with hooking up our Tivo and very responsive when we have issues with internet access. We have very little trouble, even though neighbors seem to complain a lot. I like how they are usually on time for any appointments and you can even track the technician and his/her truck via their website.

On 12/12/2020 I bought a $30 ticket thru my debit acct for a Live Streaming Concert by Trans Siberian Orchestra to air 12/18/2020. On 12/18/2020 Spectrum Charter was having a service outage and I wasn't able to watch the live stream concert. In addition, the service outage lasted for 5 days. Spectrum Charter refused to compensate me for the $30 ticket. They only credited my acct for the 5 days outage plus their complimentary $10 they give everyone when making a complaint. This is completely unsatisfactory customer service.

This company has no loyalty to long time customers. During Covid they hiked the prices bc hundreds of thousands of new accounts were added due to us and others. So they had to build more towers. How sad that they are making us pay for all of this while they fill their pockets.

Rarely works properly. Freezes often, goes in and out, can be slow, agents don't know or have answers to problems, very very expensive, no fiber optics, lots of problems. Technicians can't find problems.

Spectrum has a monopoly in the Mid Hudson Valley and takes full advantage of it. The service is better than it was a year ago, but it is EXPENSIVE! They are excellent at marketing things you don't need, like cable and their questionable cell service, but when it comes to actual internet service, they fall short. Internet speed varies greatly with time of day/week and there is no compensation for cut-off periods.

I was at att on low income internet. I only paid 10.00 till my bank had a withdrawal and my bill wasn’t covered. They ended up charging me 100.00 fees. Spectrum came to door, offered internet and home phone for 33.00 a month. So far it’s been good. Have not had my bill go up.

Signing up was easy. Price okay. Service is not that great. Doesn’t work in back 2 rooms at all. Loses service in middle bedrooms. It even loses service in the same room the equipment is in. Will say it’s better than satellite.

Spectrum is by far the worse internet provider on the market. I travel for a living and have had every service provider in every state. I speed test my phone and computers constantly and I'm shocked people are being charged $160.00 a month for DSL speeds.... It's a crime they are allowed to throttle speeds we consumers pay top dollar for. It needs to stop and people must get their money's worth....

Good, reliable internet service, fast, secure and priced right. We have been with Spectrum a few yrs now and I have no complaints... Would recommend them to friends and family....we can stream tv, use our laptops and more with spectrum internet, highly recommend!

Their customer service is not good and the internet is slow and lagging and often just cuts off and watching a streaming movie is terrible. Don't know why it behaves this way but it makes it difficult to stream or play a game.

Spectrum, I wonder how many more of the business class customers are aware that you don't care about them? In times like this, you decide to change the way your billing works. Knowing that many businesses are shutting down or closing in the middle of months you decide to punish them by saying we are stuck paying for an entire month even though we didn't use your service for the month. I closed my account on the 27th and apparently my cycle ended on the 23rd and I have to pay the entire month even though it wasn't even technically used the 4 days prior to me calling in. You are punishing small businesses even more than the state has already punished us. You are acting classless while all the small guys drop to say it nicely.

I live way out in the country next to National Forest land. They ran wire up here a few years ago and provide me with 100 meg service that has more than satisfied me as an IT pro that works every day with multiple remote web services. I also use Netflix and Amazon Fire over it and they play perfectly. Their customer service has always been courteous and prompt.

Works good most of the time but I'm not so sure. They don't slow down the internet speed randomly to make you think you need to upgrade to the faster rate, for only 20 bucks more per month. Already pay 75 and that should be plenty for me to have decent speed.

If there was another option other than dish, I would use them. They are rude and customer service is lacking. The service goes out all the time and the do not credit us for no service. They are a horrible company to deal with.

For the last 5-6 months, my internet has been cutting out completely for up to 12 hr at a time. Every time I call, they tell me there was an outage and it won't happen again. This is not acceptable since I pay for 24 hr connection to the internet. I cannot even do zoom meetings because my internet cuts out so frequently so I have to resort to using my phone as a hotspot.

If there were other provider options for both my residence and office I would change providers. There have been many issues and many techs called out onsite to repair, replace equipment, etc. When it works as it's supposed to it's fine. However, they keep increasing their prices and unfortunately they have a monopoly so we have no choice but to retain them.

Internet service frequently disrupted, pricing creeps up, worst uncaring customer service if and when they answer the phone. Always trying to up sell other services, incredible amount of questionable add on fees and surcharges..Unfortunately have a monopoly.

Great internet access, seldom if ever down, fast and great service. Tried others available and just not even close. Just the best I can get! Very reasonable, and easy to change if so desired. Speed is the best available here!

I had this service for almost two years and it’s not that reliable. It goes off all the time and they continue to hike up the price like if it an optimal service. If I had a better choice I would move to other services. Basically the service is not good.

I have had other providers over the years but Spectrum has had very little downtime and when it goes down they fix it quickly. It is a solid service. Their pricing is fair in the marketplace and customer service is the best.

Service started out super fast and very reliable. Now after 1st year it seems to have slowed down and not as reliable, they say I can up my speeds for another $20 per month but should not have to pay more for the same package I started with, also I can expect a rate increase here in the near future, I can tell speed because of online gaming that I do..

Easy enough to set up and pay for, meh service. I opted for the $50 internet only package that they claimed provided, "Starting speeds of up to 100 Mbps (wireless speeds may vary); Tons of bandwidth and no data caps; Free modem and antivirus software; Convenient self-install options available." The convenient self-install was absolutely true and the best part of the deal. The antivirus software is ok and WIRELESS SPEEDS DO VARY - A Lot! During high usage times (sporting events, debates) the bandwidth was strangled no matter what they say. I could barely send an email. 100 Mbps was achievable at 4 AM local time but certainly not between 8 AM and 8 PM. Also, I had zero other choices for an ISP at my house. Spectrum was the only ISP available. Competition is good for business and currently Spectrum does not have any competition in my part of St. Louis.

They’re easy to blame Apple TV. No matter how much troubleshooting is done I always have to escalate to a tech specialist tier 2. It’s very frustrating when I troubleshot for 33 yrs for AT&T. I know how to find out issues and I’m not believed.

I feel it is good and I am satisfied. I enjoy having internet and cable. If I was not satisfied I guess I would give IT up and not have anything. What can I say I still was supplied with cable and internet in the bad storms.

I only gave them a 2 because it took them 6 months to finally get my internet working correctly. Now they throttle and have too much downtime for people who are forced to do schooling from home and parents who have to work from home. They also lie to their new customers about pricing and services. I would never recommend them to anyone for anything.

I have had Spectrum since it was Time Warner and this service is awful. I have their internet and phone service since 2011, almost daily someone’s on my neighborhood app saying how absolutely horrendously horrible this service is. We are constantly getting no service and getting kicked off the internet! This service is distributed out of my backyard to my subdivision. I cannot begin to tell you just how many times I have had service and was told the problem is Gardner Electric when it is a Spectrum maintenance problem! I just cannot wait until we can get Google Fiber or AT&T in this area. Stay as far away from Spectrum as possible!

Surprise price increases within a few months of each other. Never know what to expect from one month to another. You never know what your next Spectrum bill is going to be. A very adversarial practice that creates ill-will toward Spectrum.

I gave it a 3 rating but it is somewhere between a 3 and a 4. Price and reliability issues makes this service a 3.5. The WIFI router has to be replaced about every 6 months or less. Then their modem is average at best.

Pretty decent service for the amount being charged. There are a lot too for others service providers who charge almost double for the same internet speed. Spectrum has gotten better over the years with their customer service and internet speed. Also, there three level of internet service so you choose what is best for your internet of speed and money. Overall it is a good company to have as your ISP. Even though they also offer bundle packages which can save some more money if the customer is interested. But they are not pushing and won’t force you to commit to a bundle plan. But for the people who need it, it is a good option to have.

Spectrum is the best internet provider we have in our area. Unfortunately, it is also the only internet provider. With that option I can't compare it with other providers. I'd say about 60% of the time, it works perfectly. The other time it is constantly going in and out, tiling a lot and I have to re-boot their receiver about two times a week.

Not much to say. Cable service clearly very slow and devices are horrible. If no outages which clearly happen all the time here in Orlando speed seems ok. Xfinity devices stronger signal and much better. Customer service not much helpful.

Very reliable and fast. I signed up for 400Mbps downstream, but I typically get closer to 450. We usually have many devices streaming simultaneously, but there is never a lag. I wish it were a bit less expensive though.

We've had Spectrum for 12 years at various houses. About every 6-12 months they increase existing customer's bills. It a increase here and there at times. We've gone from under $100 to eventually ending up at $300 with no additional services added. The increases are all because of discounts falling off randomly. Most companies try to retain long term customers. Their policy is increasingly to avoid having managers get involved with issues. Spectrum has a monopoly in certain areas, so they really don't care. It's clear the corporate policy is that they have very little competition so they can do what they want. They seem to know that people get tired of trying to call every six months to keep their bills at the rate they signed up for. In addition, the internet service slows down during peak usage times, even though we are paying for the highest speed.

I pay for the 2nd fastest plan & they said would be more than adequate to run all of our 4-6 devices. Not even close. I have to reset it every day sometimes 2-3 times a day & it still buffers constantly! Plus my ring doorbell motion detector is like 90 seconds delayed. I've talked to their technician on the phone while he walked me through fixing it.... supposedly. Nope. Still does it! I will be changing as soon as I can afford At&t. They are the only 2 options I have on my street but the next street over has fiber optic. Go figure.

Spectrum is totally unreliable and I can't be sure to get an Internet connection when I need it. It's so bad that I can't be sure to pull up one Internet site and then to be able get another site right after that. I'd probably be better off with an external modem. I'll moving locally soon and I'll have to find a better provider somehow.

Fantastic customer service, right on and right now! Internet service never lets me down! Never been down in storms. I can always really on their Internet service to bring me everything I want! Installation was quick and very professional.

Updated on 01/09/2021: Overall I am satisfied with Spectrum, however I did have some problems early on. I do give them an A for response to customer problems. It is always very quick. The phone reps are extremely polite, friendly and helpful.

After my 12-month home internet plan had concluded, my bill jumped $15/mo ($180/year) - a whopping 27% increase. During the ongoing pandemic and unemployed for most of the year, I still made every payment on time. I called Spectrum today to explain that while the internet service was actually reliable, I simply could not take on such an increase. The customer service rep was unable to help find a solution. To Spectrum: I will gladly continue to pay my previous rate if someone can put me in touch with a decision maker to make that happen, not a sales person who will tell me about a landline phone I can add to my plan to receive a discount. I am looking for alternate internet providers starting today and will cancel Spectrum at end of current billing cycle if you are unable to compromise with a loyal customer.

It's far too expensive and the viewing plans are limited. They also charge extra for each DVR recorder and charge both for the service and machine rental for each tv with the feature. The technicians who set it up were poorly trained. (I had a TV on the second floor, they refused to set up because they couldn't find the outlet, which was directly above the first floor set up and just had to be fished from one floor to the next. The prior wire was already there and just had to be attached and pulled through to the first floor.)

New technology using old equipment. Trying to produce 4K on old Trunk and feeder lines. Tile outs, loss of signal. Constant picture refresh from 420/720/1080 whatever the channel is broadcasting, not good on new QLED, OLED. Upload rate never exceeds 65% of plan (ex; 65mb out of 100mb). Still a great value and an IRON in the fire.

We switched to Spectrum from ATT because the speed was much better on our internet and at the same or less cost. Att boasted high speeds but then didn't have high speed available for our street. Spectrum has worked perfectly, no issues.

Latency is very long, unable for us to use any real-time audio over the wire. Even faster speed service has over 30ms latency. We continue to work on ways to eliminate latency. Hoping to find something soon. Thanks.

I have had service at several addresses with Spectrum since about 1998. They are the only one available in my area. They are NOT willing to work with retired persons who have limited income to provide less expensive options when one does not need nor want hundreds of cable TV stations only working internet. I disconnected as I was sheltering elsewhere and started service again about 2 weeks ago. My internet is continually unstable and freezes as I have daily Zoom meetings. I am extremely dissatisfied with Spectrum.

Spectrum promises a certain speed, but in actuality, it's slow. Very slow. So slow at times that my iPad turns off while waiting for a result. I called about some problem and mentioned I no longer was able to get certain websites, watch videos, etc. I was assured it would be fixed. It wasn't.

Intermittent Internet is very frustrating - every day. "Service" has been here many times in the last four years and cannot or will not provide a solution. I'm not a heavy user but angry when checking email I get "not connected" message.

They are always adding charges and the service sucks. I canceled my streaming service in May but they say it’s still active. I actually canceled with their representative. I hate we only have 2 options for service.

I have had Spectrum previously- Time Warner Cable for many years, the service has never reached to advertised speed, despite my purchasing top of the line modem and routers. Many disconnects, dropouts and it seems like I need to "re-start" way too often. I have not moved because I own some very expensive equipment that only works with Cable. I am weighing my options now as WiFi 6 becomes available, one last point... there is no Fiber Optics lines available in my neighborhood, if there was, I would switch.

The service has been great, always been there for me with a problem. Really not more I can say as I have covered all the things that a service provider can help me with.

Service is reliable. Bill has not fluctuated all over the place as it with other providers. I think the price could be better. That’s why I didn’t give it a 5. Overall I have not had any major complaints. Just pretty steady and reliable.