Boost Mobile Reviews

Boost Mobile charged my deposit account $30 from Boost Mobile Colorado. I don’t have and never have had a boost account ever. Either a employee, a customer or merchant under boost Mobile fraudulently charged my card twice first time it declined second time it went through. This is theft, it’s illegal and a scam. Beware of Boost Mobile Colorado unknown charges to your bank, deposit account for transactions, it’s suspicious and concerning how they are able to obtain peoples card numbers and run them. Will report to ftc and all charges will be investigated, banking fraud, scams.

About a few months ago, my internet service (wifi) was cut off on my phone, even though I did not owe any money. Somehow, the phone went from Boost wifi to LTE and it stays on, but I cannot access the internet using the phone. I can only use the phone and text, I called Boost 5 times and even went in. They lied and told me they would fix the problem or that the problem was resolved when it was not. Over and over I am getting the run around from March through May 2026. I got some kind of port lock out message claiming I tried to switch service, when I did not. It is the worse service in the world, and the agents tells flat out lies. If I were you I'd think twice about getting Boost Motorola Services.

Lame. They have bs service then literally charge you $10 extra for paying your bill before the due date because you don’t let them use autopay!! It's weird and I don’t trust them.

If you are looking for a mobile service with good customer service and promotions to be accurate, do NOT choose Boost Mobile! I am a very even-tempered individual and they get my blood boiling! Terrible!

So I got Boost Mobile. Had it for a couple months and decided I wanted a new phone so I ordered one through them. Signed up for the biggest plan. Well they cancelled my order and when I asked for a refund of my money they told me it would be 7 to 10 business day so I waited on the day it was supposed to be put back in my account. I called them and they proceeded to tell me it would be another 5 to 7 days.

I was a long-term Virgin Mobile customer that got stuck with Boost Mobile when Virgin exited the U.S. market and gave my account over to them in Feb 2020. Initially I didn't have any issues as service has been reliable and I was on autopay. It wasn't until their Customer Service attempted to contact me to try to upsell me that I took a closer look at my Boost Mobile account and discovered that they automatically "upgraded" me from the $25/mo account to a $35/mo account with "Dish TV" service added and then added another $5/mo for a third-party add-on service called "Unlimited Gamez", all without my permission or authorization.

Boost Mobile are the worst phone company. It is. They'll cut your phone off and knowing you have health issues and have little money to pay the bill, I've been with boost Mobile for years and they don't take in consideration of their customers or nothing. Money hungry carriers. It's all about money with boost Mobile. A ** gave me this phone for upgrade. Didn't even explain to me about the bills when my bill due to my disabilities and my government assistant. Was $26 a month. Now they have me paying $67 a month.

Boost Mobile was an absolute nightmare to deal with, and the entire experience felt shady, obstructive, and intentionally designed to waste customers’ time. I signed up to try the service, but the reception in my office was poor, so I decided to cancel and port my number out. That should have been a routine request. Instead, when I called customer service to get my port-out PIN, the agent would not just do his job. He kept trying to pressure me to stay by pushing other deals, even after I clearly said I was not interested. It took 35 minutes just to get a simple port-out PIN. That is ridiculous. On top of that, the agent was rude, unprofessional, and unpleasant to deal with.

I went to the store in Michigan City. Both of the representatives well it seemed I was pretty much bothering them.

Won’t send out bills, foreign customer service. The store employees absolutely don’t know what they’re talking about. They download their app on your phone trying to steal your financial information.

Bait and switch. Tell you one thing to find out that the sales rep lied big time. What you think you are getting is not even close to actual service. Everything is an add on. Data, international service from. MEXICO and U.S. territories in Caribbean. In the end they are more expensive than Verizon, T mobile, ATT. Kind of like Spirit and Frontier Airlines and now Southwest. Everything in the end costs you as much as booking Untied, AA, or Delta. All bait and switch.

This was absolutely the worst experience with a new phone EVER. My friend bought a phone and then texted me from it that it’s his new number. I called him on it and we talked and made plans to pick him up tomorrow. The next day, I texted him to inform of the time I’d be arriving to pick him up. I received a text “who dis?” I thought he was being funny and didn’t respond. My friend wasn’t waiting when I got there so I texted him that I was waiting and got another response “who dis?” I still think it’s a joke but when he didn’t show up I finally, exasperated, called him. I explained that I had texted him 2x. He told me he didn’t see my texts and when he showed up he showed me his phone. None of the messages I sent showed up in his history and two of the texts I received from him weren’t showing either. He got in the car.

I was lost for hours. Called, paid my phone bill representative, never applied. I call back yesterday off 611, Boost representative fixed issue by adding credits. 3/27/2026, My Boost Mobile needs payment again before I can use. Boost Mobile has been retaliating since I reported someone hacked my sim card, FCC verified. Stating my information was downloaded in October 2022. The person that has control of my phone constantly logging me out of my phone making it hard to use for anything.

It felt like every part of the conversation was a sales pitch rather than customer support. When I tried to redirect the discussion back to my original problem, he either ignored it or tried to turn it into another opportunity to charge me for something. That’s not customer service—that’s pressure selling. I called for help, not to be upsold. The lack of attention to my actual request and the focus on squeezing more money out of me left a very negative impression. I expect support representatives to solve problems, not treat customers like walking dollar signs. Very frustrating experience. 😒📞

Early days in terms of Boost experience but super-frustrated this evening after innumerable contacts with invariably polite but clueless customer service reps via chat and phone today. I live in a rural area where none of the big carriers are satisfactory, and latched onto the concept of an eSIM that can switch between carriers for better signal. First few days seemed promising then today realized I can't call Canada. Customer service advised my new unlimited plan doesn't include cross-border controls so I tried to add North America Connectivity plan for another 10 bucks a month. That's where my frustrations accelerated, as support staff told me a) the North American Connectivity plan is only for when you're roaming (absolutely not how it is described) b) we show you're active you must not be using correct country code (BS I tried with and without pluses and 1's; c) must be your phone, resetting some things will take care of it (wrong again).

The entire experience with multiple representatives was HORRIBLE. I have two lines one of which has no activity for over 7-10 months which has been paid every month. Following that I pay for the exact same line a new device, get approved for financing all to not have my order processed and my money refunded in 7-14 days and told to repurchase what if I didn't have the ability to? I wanted the product. Money is missing from my account now. Then after telling this same conversation to 4 representatives who did not assist is insane.

Two plus years ago, I bought a new phone from this place, and the lady who owns or runs it automatically upgraded my service, and added an $8.00 monthly insurance fee without telling me. When I left a negative review, she replied with some apologetic nonsense. Well, after buying a new phone there, this past weekend, she must have "Accidentally" did it again, because when I called the company to ask why my bill was so much higher, they told me we did it at the store. Stay away from this place. Tell your friends to stay away from this place. I will be lodging a formal complaint with Boost Mobile, as she must do this to everyone who walks in the door. Do not trust her!

I would give less than zero if I could. Never go to Boost. I have been with boost for almost 2 years now with 4 lines. 3 times somehow my auto pay was shut off even though I hadn't been on the app and boost charged me $5 for each line. I complained the 3rd time and it disappeared off my account. I bought an iPhone 16e because of the special they ran. I paid for the phone and thought it included all fees. I paid my phone bill early this month said 115. I thought because I had just purchased the phone the discounts kicked in. My was bill due today. Boost took the 115 but shut my phones off and now says I owe $45 more. I had already paid my bills for my pay period but don't get paid for 2 more days.

I only use Boost because I am broke. I have been paying insurance on my 200 dollar phone all year! About 8 dollars a month extra on my monthly bill, when the time came that I had a situation on my hands because I misplaced my cell phone I submitted my claim to the insurance "LIKEWIZE", it wasn't my first time doing so, last time it was so simple, now all they did was fight and guard themselves against my claim!!!!

6 day before this month ran out, I elected lower plan next month. They immediately cut that which was already paid for this month. I asked for manager, they hung up on me. Long time customer, no matter. Tried a second time with a different team of customer support and nope.

I needed an out of state number and the rep told me they would send me a phone and then I'd choose the area code phone number I need. Phone arrived with a number already attached and after 2 hrs and 3 different reps they said they were very sorry but I'd have to physically return the phone to South Carolina which is roughly 1,500 miles away. After repeated reminders that it was ridiculous she came back on the line and said I could send it to South Carolina at my own expense but that there was no guarantee they would refund my money because the phone was technically usable. IT HAS THE WRONG STATES PHONE NUMBER!!! It's very NOT usable for my business. Anyway, this company is a racket. Id rather pay more and actually get a phone I can use. I'm sticking with Verizon!!

Customer service is an absolute nightmare. We added global data on our 10 day trip to Europe in October, canceled it after we came back. I didn't pay attention to the bill and realized we were still being charged. It took 3 months of chatting and calling and they still didn't remove the charge. They will not give credit if it has already been billed. They did give me a $20 "keep you as a customer" after the 2nd month to pay for that month's mis-billing. After 3 months, and spending 2 hours chatting with a very low-trained agent, I finally called and spent 45 minutes canceling my service. Never again.

I had been a customer for YEARS, almost a decade. Talk about bait & switch! Upgraded my phone in October, paid extra to be able to unlock it this month. Claimed they switched their rules and wanted to charge me another 4 months to unlock my phone. I don't appreciate being lied to. I'm grateful I have other options.

I have been a Boost Mobile customer for over 10 years, and the service has become completely unacceptable. I currently have four phone lines, and two of them rarely work at all. We have reset the phones multiple times, Boost has supposedly moved us to a different tower, and the problem still isn’t fixed. These phones frequently show no service, making them essentially useless.

WALK AWAY _I inquired about the $0 iPhone 17, it was a a total scam. They asked me for my social security number, got me on the phone with a representative to verify my identity, they they said that I was not qualified and she was going to transfer me to sales department, of course to oversell me the phone, wasted 1 hour of my time.

Customer service, and phone coverage sucks. Just off hold from customer service after 48 minutes, someone picked up and transferred me to another person that could barely speak English. This is very poor customer service. And phone service is really bad.

Disrespect my blind veteran son by telling him to read links. They talked to us like dirt. My son's been a customer almost 2 yrs and his phone hasn't worked half the time even though his bill is paid early or on time. Very hateful and mean and I feel as is they violated the disability rights in america. You need to do better.

I had Boost Mobile. It was supposed to be unlimited but wasn't. They cut my data off after 5 days. They wouldn't help me. If you're a serious data user, don't use boost mobile. Totally useless wireless provider.

This company is some straight bullshit. They're only trying to take your money. Please do not get. They should shut the company down. Garbage ass company. The crooks.

I wouldn't even give a single star, I have been a loyal customer for over 6 years and found a better price with another carrier and due to personal circumstances decided to switch to help my budget. Boost knowingly allowed me to port my number out but failed to tell me I had like 40 days left on a phone deal I had purchased that would leave my device unusable at the new carrier.