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Reviewed Sept. 5, 2023
I have been having challenges since July 30th. I was promised that they would take my phone off the restricted list after it was found and that never happened. I even paid for services and got denied for the amount to be credited to my account. Sad, because I have been a Boost customer for years.
Reviewed Sept. 5, 2023
I paid for my service on time and after a week and several calls I still don't have internet. I have called about 7 times and every time they told me something different and have not solved the issue. They are not giving any refund or credit and just say sorry for the inconvenience.
Reviewed Sept. 3, 2023
Worse Company with staff that needs training, The company policy itself is totally inadequate. The product is unsatisfactory. I bought a phone, a Celero5G to be specific. It was activated at the store. First day after purchase note a glitch on the keyboard. Every time you press a key it would stick the on. The second day the phone locked by itself and I couldn't operated at all. The screen was black. Try many thing. Nothing work. Even at the store wouldn't work, so I returned the phone. Got a partial refund because now they charge a restocking fee of $25.00 and of course the monthly charge of $52.00 so I decided to go with another carrier.
But it doesn't stop there, went to the other carrier to transfer my phone # to them and they told me I needed a transfer # with an acct # so I had to go back to Boost Mobile in order to get that and why? Because their customer service over the phone told me that because I no longer had possession of the physical phone I have to go to a store to get it but wait it gets worse. Go to the store to get the transfer # and acct #. When the associate is calls to get the info guess what? Customer service on the line said they couldn't approve it because the phone # the associate gave for the store didn't match what they had on their records. So I lost my business phone # and had to get a new phone # so Boost Mobile you get an F on my book and less than a half star even do you deserve none.
Reviewed Sept. 2, 2023
I would give zero stars but then I wouldn't be able to leave this review. Worst customer service ever. Was with Boost for 7 yrs and they went down hill. Horror show started when my son's phone was stolen and had his number suspended. We buy a brand new phone and they NEVER reactivated his number!!! Still charged me for it!!! Talked to 15 different people in a span of a month trying to resolve this issue and they all lied, gave me the run around, refused to let me speak to a manager the list goes on. I switched to Tmobile and I pay more but would rather pay more with great service!!!! Should have never stayed as long as I did. If you're considering boost don't do it. They don't care about their customers and it was proven time and time again. Wasted hours upon hours of my life and still charged me for a line I was unable to use due to them! They should be ashamed!
Reviewed Sept. 2, 2023
First and foremost I've had to deal with Boost mobile every other time. Nothing but trouble with these people. Last month 8/2/2023 I had my cell phone reactivated and I had specifically told them to REMOVE the second # off my account twice. Come 9/2/2023 my cell phone bill was due again and they said $80. I told many many times to remove the secondary # and still wanted to charge me for 2 lines when it was just my line. I fought and fought with these people for over 30 minutes on the until I finally got problem resolved. So if ANYBODY is thinking about going to boost mobile be careful with them. They will try to overcharge you.
Reviewed Sept. 2, 2023
I have Boost Mobile $30 plan and my phone has dropped calls. I can’t see pics or links I receive I paid my bill and was told it would reset later. Called to find out it reset on the 5th. I’m done with them.
Reviewed Aug. 28, 2023
Been w the company for 8 yrs. Never had a problem until the start of 2023. When WE Can't send OUT Messages. I to MY Mother!. My husband, His mother, my son, His Girlfriend, my daughter, her boss. These are important people in our lives Just to mention a few who we Cannot Contact through Text message! Very upset to the point we're looking to switch companies. THE MESSAGE WILL SAY UNABLE TO SEND, PLEASE TRY AGAIN and we'll keep trying for months. Message won't sent. Yes we called company to fix the issue, we try refreshing our phones as directed every so often. Still won't work!
Reviewed Aug. 28, 2023
Please Post my post. I've Been with Boost 2 yrs. My prepaid bill is due on the 28th monthly. It is on Autopay. They disconnected me last night when they tried to process the payment 2 days early and was declined. Apparently, Boost moved my due date up from the 28th to the 25th of the month. Support doesn't know why. Says I am right that my payment and bill date up till the 23rd was due on the 28th of each month. But there is nothing they can do. I have to make a payment to be reconnected. Why pay when I already paid? Not only that, but in May, they changed my plan without notifying me, put me on a plan with limited data, and took away half of my hotspot. Until somebody does something, this ERGAN guy will continue to rob us consumers. I would like to know if I am the only customer who has had their due date changed and had to pay for days of service they had already paid for.
Reviewed Aug. 26, 2023
Never activated, they were supposed to refund, got two emails 'request is closed' and now on a chat - they say they were missing info which was my PayPal email. I paid with PayPal, they sent me emails.. But no emails saying, "We're missing info!" Huge pain in the butt, nothing worked from the get-go yet again, told a refund request is filed. May well have to do a PayPal dispute, the amount of time I spent first trying to activate/use and now asking for a refund is entirely ridiculous.
Reviewed Aug. 25, 2023
Been a customer for many years, they USED to be good. Now it's horrible, one issue after another but the worst is they will rip you off and refuse to do anything about it. 9 months ago they said I'd used all my data in 12 days, I knew that was not correct bc I'd had the service for many years and knew my data usage, I'd actually been busy and not able to watch videos like normal so if anything I'd used less data, PLUS my phone keeps track of my data usage so I knew for a fact I hadn't used up my data. Called and they acted like they couldn't understand the issue and then kept stating they couldn't do anything bc on their end it says I used it. So I went into a store to show them the proof, the lady called in and actually argued w/ the person on the other end telling them she sees the proof w/ her own eyes and they still kept insisting their info was correct.
They could have also looked at my usage history but they refused and were quite rude about it, they didn't care I'd been a loyal customer for years. My online acct keeps malfunctioning, won't let me sign up for autopay (the CS reps can't even do it), stopped showing my hotspot usage and now won't show my regular data usage either, not even when I click on usage details..and AGAIN they just ripped me off w/ my data. Again I had proof and again there's nothing they can do. Absolute horrible company practices and horrible customer service. The latest customer service rep actually admitted they understood why I was mad, that they'd be mad too and they wished they could do something bc it wasn't right.
Reviewed Aug. 23, 2023
No stars for me. I am posting a review for Care Services/Boost Mobile as a company. No specific llocation. Boost Mobile offers 5g service that they do not honor. I often only get 4g or service is lacking, for better terms. I have had Boost for years and every time I call in for help, my problem is never resolved and they never go above or beyond for any of their customers. They don't care that you are disappointed in their service. They just apologize and that is it.
On to the next call. The representatives taking your calls are not helpful and could care less that you are disappointed with their service. I'm switching to a new provider. Sad after so many uears with Boost, they won't do anything to keep me as a loyal customer. I'd rather spend my money elsewhere and have better service. Currently updating the towers in my area and told me I won't have service for 24/48 hours with no prior notification that this was taking place and my service was being interrupted.
Reviewed Aug. 15, 2023
The worst customer service I have ever received. I bought a phone and plan online and they charged me three times. I then called them right after I bought the phone to tell them where to mail it to because my billing address was different than my mailing address and they still sent it to the wrong address. They then began charging me for the phone service while the phone was still in the mail. I spent my two days off of work talking to customer service reps who did not know how to do their job. One rep told me that I would not be charged for service until I received the phone and the next day another rep told me that I would be charged before I got the phone.
On top of all that I could only understand half of what the customer service reps and supervisor was saying because of their accents, They were unapologetic and seemed to refuse to own up to their mistake. I now have to wait until the phone is delivered and then returned which will take up to 10 days before I get my refund. I will pay more money for better customer service with Verizon or AT&T. I will never do business with Boost again.
Reviewed Aug. 14, 2023
I was with Boost Mobile for about 5 plus years. It was great when they were with Sprint, but, since they get bought out by Dish network and the service suck. I kept on having drop call and get disconnect while talking on the phone. My due date is on the 4th day of the month every month. Never late on mine payment. So therefore I already making the August payment in full. Since the service is getting bad I've decided to switch to another carrier on August 5th. I call boost mobile and ask if they would refund the money that I already paid for August. And they refuse to do so. They told me that since I already paid for the month, but did not using the service for the whole month it doesn't matter to them they will kept the money. They told me that I have to call my bank and file a dispute of the payment. They could have refund some or all of the money back to my bank account. But, noooo! Most service would have refund your money back. Stay away from this service as far as you can! They are a thief big time!!
Reviewed Aug. 13, 2023
Worst network, worst customer service. I don't have enough room to explain the nightmare I went through with them, just steer clear, they are the worst company I've ever dealt with. They won't even refund my money for service I never received.
Reviewed Aug. 11, 2023
I paid for a one-year prepaid plan from Boost, on their website, which included a free sim. I tried to activate the sim when it arrived 4 days later, following their website's instructions. That didn't work, so I tried to have their customer service reps activate it. More than once. Each time they got an "error", and each time they were going to "escalate" the issue. One of them said they didn't know when I was going to hear back from that escalation (so, I was just supposed to wait for it). One told me he couldn't do anything on his end, and that I had to go to a Boost store, and that was the only thing I could do! I don't even have a Boost store within 2 hours of me! He didn't believe me when I told him so. The others said I would receive feedback via email in 24-48 hours.
Mind you, I spoke to a rep on different days. When I didn't get any email about the issue after 24 hours of speaking to them, I tried again, and again. One of the reps had me sent a new sim, hoping that would resolve the problem. And then I finally got an email, but it was only to tell me the same thing that was on their website. The same instructions I had already followed. The ones that didn't work. Called them to activate the new sim, but they still got an "error" for their efforts. I was told they would escalate it yet again! By this time it had been about a week of me trying, so I told the rep to cancel my service and to give me a refund. She said their policy is that requests for refunds can only be filed within 10 days of having paid for the service! It took 4 days for the first sim to arrive.
It took another 7 days to just try to get either sim activated! Now, I'm told it's been longer than 10 days, therefore they can't give a refund, but that I'd have to file a dispute with my bank?! I didn't accept that answer and asked to speak to a supervisor. The rep told me it wouldn't do any good because the supervisor would tell me the same thing. I insisted. After waiting 10 minutes, I was able to chat with the supervisor who told me that the reason they couldn't activate my sim was because my account showed that I was "porting" my own number, instead of requiring a new one. (I don't know how that happened because every single customer service rep I spoke to asked me if I was porting a number and every single time I told them no, I need a new one.)
I was told I would need to create a new account, and they would transfer my payment over, and try to activate my sim with the new account, which would take another 24-48 hours IF that's successful. I told him to cancel and give me a refund. Thankfully, he said given the circumstances, he could send a request for a refund to their billing (department), and I wouldn't need to file a dispute with my bank. I told him their 10-day refund policy is unfair, (since it takes 4 days for a sim to get to the customer, leaving them only 6 days to activate it, which, apparently, is a very difficult process for them). This was a very frustrating and aggravating experience for me. If just trying to activate the sim is this aggravating, I imagine dealing with other issues would be worse.
Reviewed Aug. 8, 2023
I call Boost to cancel two unused phone numbers on my plan. Instead they canceled the main number which is mine and I've had for 25 years. When I called to get them to correct it they tell me there's nothing they can do, that the number is gone. I'm at my Wits' End trying to solve this dilemma. Their service was the worst I've ever experienced.
Reviewed Aug. 7, 2023
The service is so bad and the customer service is worst. I called in to add a $10 data pack to my line and the rep added to my son line instead and told me they can’t do anything about it and I would have to purchase a new data pack for my line... I ask for a courtesy because they messed up and they said there is nothing they can do about it. Asked for a manager and they never gave me a manager, also they are lying about unlimited data becoming I have to buy a data pack every single month after they made the change of leasing bandwidth form dish and T-Mobile. I paid my bill today just so the data would start over and they told me I have to wait until midnight. SMH and I never had to wait before this company has gone downhill and they falsely advertise the services they provide and they have horrible customer.
Reviewed Aug. 4, 2023
Worst customer service ever. Did not help me to unlock the phone for my travel. They are very unprofessional. Holding different rules for customers. Ridiculous service. Never ever go with their service. They are money takers.
Reviewed Aug. 3, 2023
The worst company. I know I paid my bill, got confirmation, they say they don’t see it. I have one phone and have bad heart, took my last money and I still don’t have service. When called sound like they were having a party in background, told me it nothing I can do. About 72 hrs they can tell me something. The worst customer service ever
Reviewed July 28, 2023
They are thieves. They auto paid themselves off my debit card after I ended service. They apologized and said they would refund it. Said it would be 10 days. **? So I wait 10 days. Really it was about 15 days. Call them. They say. It's in the notes on my account to refund it. It will be 10 days. **? 10 days later I call. Refund is still in the notes. It will be back in my account in 2 days. If not call back. Now it's been 3 days. No $20. I call today. They say "sorry they can't refund money that was paid to them more than 10 days ago". They absolutely are stealing my money. I demanded a refund the day they took the money. They lied about returning it for a month. I'm angry repeating myself. BOOST MOBILE is a scam.
Reviewed July 24, 2023
App is set on a algorithm and rarely available. In store troubleshooting is inconveniently addressed and told to refer to app or website. I receive text messages and can on reply to certain people with certain times. This leaves my messages sending all day with no completion. I have had numerous locations and reps answer "Huh". The app is only running 60-70 percent of the time which means the cost savings aspect is a farce.
Updated review: July 27, 2023
I was so desperate to talk to someone about my experience that I did a little bit of digging and found out that, just recently Disk Network took over Boost Mobile. Mark J. is such a remarkably caring man. He patiently listened to every minute I complained about my 5 months experience with the boost mobile call center. He has also read all these reviews that have been made against boost. He is not happy about any of what the call center reps are doing.
Original Review: July 24, 2023
Boost Mobile are LIARS and THIEVES. They stole $17.26 from me, when they told me I WOULD not have to pay for service because I already made arrangements to switch to a different provider BEFORE my service renewed with them. And they were unable to access my account to give me my account number, due to them screwing up a system and a brand THAT WAS NOT BROKEN! This was back at the end of February, and it's now the end of July. I have called THOUSANDS of times and spoke to upwards of THOUSANDS of operators and upward of 50 supervisors. It is a prerequisite that their operators AND management are HABITUAL LIARS!. It is practice to put NON-customers on hold for HOURS! IT is a requirement that they interrupt, over talk AND hang up on you if you are NOT a customer. I even had one punk tell me, "you are no longer a current customer, so you don't matter anyway!"
The last manger I spoke with, before today, Nicole. Straight up told me that it showed an ending balance on my CLOSED account and that she could see that I had not used their service AFTER I called and got my account number; which IN FEBRUARY I was told that I WOULD NOT HAVE TO PAY FOR SERVICE because I had already gone through the process of switching providers, while they were RUINING the boost mobile brand. And could not get my account number for me. There is SO MUCH MORE, but if you would like to better understand my angry towards boost mobile; all you have to do is Google reviews for them. And you can read HUNDREDS of others that went through the same that I experienced. Obviously, if it wasn't for them STEALING MY MONEY, boost mobile will go bankrupt!
Reviewed July 23, 2023
Don't buy a phone out right because if you try to go to another service Boost will make it hard for you. As a senior I did not know of this unlocking business. I purchased one phone 2019 and want to give to a relative. I'm no longer a customer. They don't follow policy guidelines.
Reviewed July 20, 2023
I have had to speak to 20 different call representatives in the past month. I have tried canceling my account and I still got charged and when I tried to get my money back they refused. And now I have to dispute with my bank due to Boost not wanting to give me my money back that they had no right taking especially since I verbally told them to cancel my account remove my card and I was switching to a new company.
Reviewed July 17, 2023
Well June 28, 2023 I Paid My Bill. Service went out after 4.5 hrs. I called. They said it was a network Issue.. Ok Cool. I gave them until the weekend..Nothing. No calls can be made, no answering calls, no text, no internet unless you're by wifi, I asked, "How is people going to be compensated?" They told me no compensation for our troubles, no refund or gift card for our troubles, no info on when our phones will be back on but sending texts talking about their scamming boost app...So today was my last time yelling, asking, pleading trying to get a refund. I just switch to the network that is working.
Reviewed July 4, 2023
I have had this "service" for just 2 months and I will NEVER get it again. I was living in the city so coverage wasn't a problem. Now I am in a rural area and Cricket has great coverage as does T-mobile, But DISH owned Boost is so poor that in a 30 foot MH I can SOMETIMES send a wifi text, but it is a very iffy thing. For example today I have NO coverage and have "Emergency Calls Only" and it has been that way since 7 am, it is now 3 pm. Even in the city, if you use up your data limit, good luck getting a page to load at 3G or slower speeds. It seems like 52K as you can watch your page struggle to load line by line by line.
DISH is a cancer, it destroys everything it touches and Boost is no exception. The only positive is it's the cheapest. They prove the old adage of "you get what you pay for". In this case NOT MUCH. I don't feel that it is worth it. I need reliable and stable communication. I have a heart condition and WILL need some medical help in the future. I cannot and will not gamble my life on Boost as they have proven inept in everything they do. After reading other reviews they don't offer much in the customer service dept either. Spend a little more and get the "good stuff". You will be MUCH happier.
Reviewed July 1, 2023
Boost use to be a great service. If you was behind one or 2 days people use to still be able to reach you. Now they are no better than the high price phone company. One day miss your phone is completely shut off. I've been with Boost over 15 years. They Lost a loyal customer because they are just like the rest of the phone companies now. Nothing different about them. Looking for a new phone company now.
Reviewed July 1, 2023
126 for a month service and Boost refused to return my money. They're thieves. I didn't approve all their fees. I'm disgusted with these thieves. Bad service. No internet, unauthorized billing, refusal to return any of my money.
Reviewed July 1, 2023
They cut off my service and they are trying to charge me for a phone that I already paid off. They will not reconnect until my account have been review by another department so I am sitting without a cell phone and I cannot log into work because I need the code that is sent every day from my job. I have been with Boost for over 10 year. It's time to leave, and let's not forget I still cannot log into my online account!
Reviewed June 28, 2023
I was charged twice for the same plan. My service plan is 35$, paid 35.44$, was told I owe 70.88$ for a plan that clearly states 35$, then told it was a mistake by billing and it would be resolved. Three days later no resolve, still no service even though I've paid. This is so ridiculous, shouldn't be legal to do customers like this especially after you paid and the mistake is the fault of the company. So tired of these companies being to get away with this. I shouldn't have to suffer for a mistake Boost Mobile made. So frustrating
Boost Mobile Company Information
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