Asurion Reviews

I had no problems, my daughter received her phone in a timely manner, and the process went smooth. Thanks a lot for having our best interest at heart, as and making the process easy from the moment we called to the time the phone was delivered.

Best experience I have ever had dealing with a system like this. Amazing service!! The callback option and the personal interaction and patience your agents provide is superior. I wish I knew the one agent's name in Arizona- he was the best I have dealt with through a call service like this. Great job!!! I would recommend your service to everyone I know. This actually made me a happier AT&T customer and again I thank you.

Horrible experience and customer service. Hope the wireless company replace you guys. I don’t not recommend Asurion to nobody, very hard process, and late shipping. Please don’t use. This service are very hard for us.

Reported the claim Saturday morning and the phone arrived Monday. So fast! Then the rep who answered the phone solved my issue quickly AND offered to help me erase my old phone without rushing me off the phone. She was so good at forward resolution!

Quick service. No questions asked. I submitted my claim because my screen broke after dropping and it was easy to get my new one. There was plenty of support offered to me to help transfer info to the new phone.

Had a great experience, nice customer service, the person that I talked to was very knowledgeable about what I need to know, I will definitely recommended to anyone, the wait time was quick and nice for me with no hassle.

Asurion handled my stolen phone claim efficiently and quickly. I put my claim in on a Saturday morning and had the replacement phone at my house by Monday!! I had not filed a claim ever so I received the 50 % discount on the new phone.

I bought the Apple device from Verizon, they charge me insurance program for 13$ per month. So my device screen became cracked, I apply for Asurion insurance and I got the news that I need to pay deduct payment of 199$. It’s very bad, but I think ok, I will pay, but they also telling me that I will receive the refurbished device.. I have question, what mean refurbished device? I bought brand new IPAD 11 inch pay 3 month insurance, and stay ok with deduct payment 199$ and you send me refurbished device???? I pay a lot of money I receiving ref device. Its look like fraud, big fraud, I don't recommendation this company.

Well I don't recommend anyone lose their phone. But glad to have insurance even though the deductible was not cheap. I guess cheaper than a new phone. They were quick to send the replacement. I reported it on a Saturday, and Monday the replacement arrived. Note along with it that assistance was available but I took it to a Verizon Store. Their service was very good. Recommend it highly.

It started off bad when I wasn’t able to receive my device but I was helped by amazing staff that helped me get a new phone shipped. And when I received I was helped with activating my device. I’ve been the happiest ever since.

We were on a huge time constraint getting this phone before we left the country. The phone arrived on time and without any problems. AT&T and Asurion were very helpful. They even helped us get an extension on sending our old phone back since we were leaving.

Knowledgeable, fast and efficient service. Would definitely use this service again. Great value for the cost and I had my phone in less than twenty-four hours. Customer service representative was knowledgeable and helpful, making the experience enjoyable and painless. The follow-up by the AT&T customer service was spot on making it a seamless transition from my damaged phone to my new phone.

I received my replacement phone the NEXT DAY!! I was so surprised! Thank you for your prompt service! I was very worried about submitting a claim when I broke my phone but the process was very easy and upfront. Being able to complete the claim online was very helpful and allowed me to enter my claim information at my convenience. Thank you again. :)

This was my first claim and needless to say I was skeptical. You hear so many stories about how hard it is to file a claim, how bad the customer service is, etc. So I think, here goes. I get all set, ready for battle. Approximately ten minutes later I hang up the phone with the assurance that I would have my new phone within two business days after the completion of my paperwork. Wow that was painless. The gentleman that I worked with was awesome. He made it a breeze. The hardest part was getting my husband to sit down long enough to sign the paperwork. As promised, two days later I have my new phone. Thank you, Asurion, for your prompt and courteous service.

It when very smooth, the phone was delivered right away, and setting it up was easy. I had to call Asurion the get the sim card activated. I sent back the damaged phone with their easy return they included in the replacement.

The process was rather simple. The one that I have an issue with is that the phone that was damaged does not fire up so I was unable to clear information and there was no explanation as to how to do that prior to sending the damaged device back.

My experience with Asurion (my second time, I believe) was super quick, easy, and definitely effective! Accidentally drowning my phone was not exactly pleasant, and I was sure it would be a nightmare to get a replacement - instead, it was a seamless process, and the cost of my replacement phone (with deductible) was very fair. So happy that I had insurance.

It took a couple tries, but it was an otherwise smooth process. Asurion had to send out two phones because after two hours on the line with an agent and the first phone sent, they had to send another because the first wouldn’t activate. Thanks for all your help.

AT&T - Finally gave up on my phone (charger/battery problems) and put in a claim on a Friday night. I got my phone before 10 am on Saturday morning, and by noon had everything transferred over. The only nit-noid is I couldn't figure out the tape that was included for return, so I sued my own.

So I purchased a Lawn Mower from WalMart. The cashier asked if I would like a protection plan for 3 years that would cover the Lawn Mower if anything went wrong. Of course that is a No Brainer so I said Yes, was not told if anything SPECIFIC went wrong I was told if ANYTHING went wrong so of course 2 years and 11 months go by and now my mower will not start. I am a stickler for preventive maintenance so when Asurion tells me that it is because I have put bad gas in my mower or let the mower set with gas in it which has damaged the Carburetor it is hard for me to believe since I drain my mower each fall and put fresh gas in it every summer.

AT&T - Cell phone was stolen on board a cruise ship and the insurance company handle very well. It was an easy process. My wife and I were able to move forward quickly. Would definitely recommend to others.

Process could not have gone better, had my new phone in delivered to my door and all set up in less than 24 hours! Also perfectly packaged for the return of my old phone, even included tape for the box! Amazing service.

I got my replacement phone in a timely manner. It is good quality, too. The agent I worked with through the chat feature was very helpful! Once I received it, I then took my phone to my local AT&T store for help setting it up. Overall it was a great experience.

Ok so after being sent the wrong phone and then not be able to get a phone like I had I was told by one of your agents that the deductible would be waived. But when I received my bill it had not been waived. So basically I was lied to. Not happy at all with my experience.

I was pleasantly surprised how easy and fast it was to complete the process of filing a claim and receiving a replacement. The process was straightforward and Asurion already had my phone's information in their system so they were able to not only confirm proper ownership but they also quickly sent a replacement. I received my new phone in less than 48 hours of filing the claim. I was also impressed they included a new case as they assumed that was also lost along with the phone. Glad the phone insurance was worth it when it came down to unfortunately needing it.

Fast, accurate and flexible. Shipping was fast and effective. Easy to communicate with representatives and payment was easy. Efficient way to handle device malfunction even if stolen. Would recommend insurance plans. Love my new watch and seems even better than the last! ATT made it easy to get connected with Asurion. Very smooth transaction and transition after frustrating time.

AT&T - You guys literally had my new phone to me the next day. And on a Saturday, nonetheless. Excellent customer service. Phone was a bit of headache setting up since my old phone was destroyed so badly, but still great work on Asurion’s part.

The experience was unexpectedly positive. From initial claim to replacement, the process was clearly communicated. I had my replacement device within a week of initial claim. Asurion did a great job keeping the process on track and communicating with me each step of the way.

Process was easy and straight-forward. Appreciate the discounted deductible since this was my first claim in 4 years. Had a problem getting my contacts to upload, so needed to work with Apple and Yahoo. Requested an extension to return my old device which was granted. Thank you for your excellent customer service.

Asurion Customer Service Representative was courteous and knowledgeable. Provided great customer service. Rep explained Asurion process and provided claim number for me to follow up. Asurion shipped device out as expected. I appreciate the great customer service that was given to me. Keep up the great customer service.

When we chose the replacement phone there was no indication that it was on back-order. It was frustrating waiting and getting a run-around from different workers. My two stars are because (1) the customer service from one worker I spoke with was very helpful and she finally gave some concrete information and informed us that the warehouse had it on back-order even though the website didn't correctly show this and (2) the customer service worker who helped us set up the phone was very knowledgeable and helpful. I personally believe these two workers should get raises or promotions because they went above and beyond for me and my wife.

And I was able to get back to normal soon which I think it’s the main reason for insurance.

Everything went soooo great, it was fast and hassle free. It was very nice knowing we could get a replacement phone for my son by just a few simple clicks. It’s well worth the extra money spent monthly for this great insurance.

The replacement phone that was initially sent to me was a restored phone with an inferior display. My malfunctioning phone display is much much superior with a sharp, crisp display. I went to AT&T store and they tried to get the replacement phone display to improve but was unable to. So I was disappointed and called you to ask if I could send it back and get a NEW phone to replace my original phone (since that is what I was promised when I called in the first time. You can check your recordings of that call and verify that I was promised a NEW phone. The representative yesterday was very nice and was eager to please me and also promised to send me a NEW replacement phone. Both representatives were extremely nice and eager to satisfy me. Thanks for being such a great company. I look forward to receiving my new replacement phone soon. Suzanne

Asurion provided excellent service. It even used a "call back" option so I didn't need to stay on hold while waiting for a rep. The return service The AT&T associates at the Carson City location were very supportive. The return of the broken phone was also hassle-free with the original, reusable shipping package. Thank you.

Good communication and great service. This took a while before getting resolved. This issue took more than one time to get it right. I thank you for working with me and AT&T working together. I will be a few day before activation.

I started the claim process online about 2 weeks after an employee's phone was stolen. I was told that it would be a while before the use of credit card funds to pay the deductible would be approved, so I had to wait about 50 additional days before completing the claim process online. I believe Asurion allowed 60 days. I never had to talk to anybody. I just answered simple questions and clicked Next a few times. Ultimately, I found that the deductible is charged to our AT&T bill. We received the replacement iPhone 7 Plus the next day. The box says "AT&T Certified Restored" so I'm sure the phone isn't new, but it does look new. It came with earbuds, a Lightning to 3.5mm headphone adapter, Lightning charge cable, and a USB wall adapter. All appear to be genuine Apple. I highly recommend Asurion; they made it so easy.

Everything went great. Service was good and small wait time. It was nice to be able to call instead of go to a retail store. I don’t know what else I could say. I am please with the services and will continue to use them as needed.

Overall experience was great, however, I was speaking to rep #1 and in the middle of verifying my email for confirmation/tracking purposes, an automated system kicked on & lost my call to that rep. So I had to get a separate rep on the phone to complete the call & update the email acct. No big deal though! First rep said it might take 1-2 business days. Rep #2 said it could be 3-5 because my replacement phone was on "back-order". However I received the replacement phone on the morning of the very next day. Very satisfied! 10/10! Would recommend. :)

I’ve had many many iPhones and replaced each one myself but was told I had to use the service to guide me through the service. I always just put in old SIM card and back up from iCloud latest backup. I was told I could not do this and had to use new SIM card and had to set up replacements phone as a NEW DEVICE. I lost all my contacts and all my photos of the past 10 years. After wasting an hour with this disaster I another 25 minutes for a supervisor and by then I had redone this a the way I always go - the supervisor was Brain and he was knowledgeable and helpful. This is not a review about him.

The young man who helped me was very helpful. He was friendly and very aware of all the options that you had to offer. When I left I was confident that I was going to be happy with the result of getting my internet fixed.

The person who took care of my claim was very courteous and immediately processed my claim. Also the pro tech who helped me set it up was very helpful and did an excellent job of being not only kind but patient with a very nontech person who is also old.

The insurance claim was easy and fast. I wasn't expecting the phone for a couple of days but I received phone within 24 hours. The Directions for mailing the old phone back, it came with everything I needed to send and set up new phone and I was up and running.

Very fast service. Quick guide to help setting up phone. Pleasant and helpful customer service person. Too long to wait on 1 800 number so chose the callback plan that worked out better as I'm sure is the plan.

The issue with my phone was handled in the best way I could imagine. I wasn't able to get my phone repaired but a new phone was sent to my within 24 hours. I have never had an easier time getting a replacement phone.

I have filed a claim 7 different times and I still can’t get my replacement. It is absolutely ridiculous that nobody can tell me why it keeps getting denied!! If you damage your iPhone go through Apple care!

First time utilizing my insurance and it was so easy and such a pleasant experience. Staff was friendly and helpful. The process to send back the phone was an absolute breeze! The technician on the phone was professional and thorough.

The carrier could not identify the problem with the previous phone. With Asurion everything progressed smoothly from start to finish. The representative was polite, courteous and informative. She listened to me give the description of what was happening with my phone attentively. I received the replacement phone in 2 days. Thanks Asurion!

I took my replacement Asurion iPhone to the Apple store because it was glitching out. The guy basically told me all the parts they use to refurbish their iPhones are third party knock offs. These phones glitch constantly and do not function as the original iPhone is advertised. They are cheap frankenstein knock-offs. They are nowhere near water resistant, their batteries don't last and the screens and software glitch too.

Having Asurion as insurance was easy to use, accessible and I will never go without insurance again. The agent was helpful in assisting set up with the telephone when I called. FedEx is very secure as the shipping agent. Thank you, Chris.

The phone wouldn’t charge and was able to get a replacement without difficulty. Very easy process and phone came next day! So glad for the stress free process. Glad to have a loyal company to deal with in this day and time.

I only had to make one call to Asurion to have my phone replaced. I received it the next day. I could not believe how great a job they did. 5 stars without a doubt. I would recommend them to anyone who buys any type of phone.

Dropped the phone and cracked the screen. It was under insurance. The AT&T store took care of the reorder fast and easy, and then the tech over the phone activated it all again quick and easy. Very painless and easy.

My wife's phone has been giving her issues for months now, random apps opening, calls switching to facetime, etc. I convinced her to let me file the claim and get her a new one through Asurion, and it was amazing! Got the phone the next day and was able to set it up easily! It's been a week and the phone seems to work perfectly. Very happy with how this works. Worth the fees.

I was not pleased with the lack of follow up and follow through by Asurion.

The only thing I didn't like is I did NOT get a confirmation email when the phone shipped or was delivered. I get nervous on deliveries these days with all the theft off of porches and front doorsteps. Other than that the experience was good and the phone works great.

Very pleased with the easy process and very happy to receive my new phone. The speed in which the whole process of receiving my new phone was unbelievable. I encourage everyone to have this program for your electronics. Thank you!

We had a cracked screen and it was better to get a new phone, you made the whole experience effortless. I feel this is a good investment. I'm also very grateful for the young lady at AT&T that guided me through the process. It really was very easy and great customer service and follow up. Thank you so much!

Cracked my screen with a bit of water damage. Filed a claim online and my phone was delivered next day. They send you a envelope to mail your damaged phone to them and voila, you're done. I have used Asurion for years with iPhones and Androids and they are so incredibly easy to deal with, worth paying for the insurance.

Had a really great experience. Made a phone call spoke with the representative. She was very kind polite and really help me out. Thank you for your quick service and for all you did to make sure I had another phone.

When filing for a claimed the response time was fast and shipping was fast. My problem was solve in a matter of minutes. I was back to using my phone two days after it got replaced. I would recommend this service to other. It's a big help having insurance on my phone.

Repair process was easy and done on time, then I had an issue with the device related to replacement, called customer service and after talking to an agent and a supervisor the resolution of the situation was good. Great service.

I am very pleased with the service I received. It was very easy to make a claim and we received the replacement phone the next day. I definitely recommend having this insurance to cover your phones and devices. Thank you!

Great service and very prompt. The phone also came with a case which was a very nice touch of customer service. The phone arrived the next day which was very helpful. Very happy with the service and response time. Thank you.

My phone fell and broke so I we to AT&T to ask what I can do and they help me with my broken. The person that help me was very nice to me cause I did not know what to do. I had just had my phone for about a week when it broke.

My daughter had her phone stolen at school. I filed a complaint at school then called Verizon. They gave me the insurance company info and connected me right away. I was tired of holding so I went online and submitted my request on a Friday and my daughter had a new phone on Saturday.

Asurion is very customer focused and makes it easy to get a new phone when one is damaged. They walk you through every step of the process. They even check back in and make sure you are up and running.

Staff is very professional and provide all the information needed to make the process very clear and painless. Quick mailing of replacement phone to include all the documentation needed to return the damaged item. My wife and I are extremely impress with your level of service and would highly encourage anyone to use Asurion.

Once I realized that I had to actually CALL to complete my request for a new phone under my extended warranty, I found the Agent polite and accommodating - and I even received a considerable discount off of the price I was originally quoted because I had not submitted any previous claims. Great Job Asurion!

The process went well. The only mild annoyance was the having to fax the attestation and my driver's license, but I understand that there must be some good reason for that to avoid fraud and so forth. So, overall, the process went well.

The claim process was easy. Staff was helpful and professional. I made a mistake in the claim process and the agent checked every option to correct and found an option that worked for me. The repair process was efficient with an excellent result.

My phone was stolen on the job site! The Asurion paperwork was easy to file. The response time was fast for the replacement. We received the replacement phone within 24 hours! Highly recommend insurance carrier! It was invaluable service. Would highly recommend.

The process was very efficient and easy to follow. The support staff was very pleasant. The technicians who assisted me were very knowledgeable also. It was not difficult to reach someone when needed. My overall experience was very positive. Great job!

They were prompt in replacing my tablet and it was not very expensive to do it. And prompt in letting me know the progress of it. The web page was easy to do. I'm very pleased with it. Will probably use it again.

I recently lost a Blackberry Priv, insured by Asurion (I bought the insurance through AT&T when I got the phone). Asurion said they cannot replace the Blackberry, but instead offered me another cell phone (a Samsung), an inferior product that would be quite useless to me, since I need a key feature of the Blackberry (a "hard" keyboard). On top of that, Asurion wanted $112 in deductible to send me cell phone that is quite useless to me and that I would just have to throw away and buy a replacement Blackberry on my own. Asurion thus took my money and refused to honor its contract with me: either providing the right replacement phone or providing me the money to buy a replacement (less the deductible). How can it call itself a reputable firm? How can the BBB give it an A+ rating.

I am very happy with everything from start to finish. Amazing customer service too. Thanks again. I'm glad I have insurance with Asurion. It's been the best experience ever. I have made two claims in the years I have had this insurance and I'm very happy.

As far as replacing the phone, the people were prompt and very nice. The deductible is ridiculous though almost $200 for my phone replacement. I only have a $500 for my $45k dollar vehicle so I would like to know why it's so expensive.

The technicians were so knowledge and polite. Very nice! They helped me set up my replacement device with no hassle at all and quickly. They understood my questions the first time I asked them. I would definitely recommend this company.

I reported my phone stolen. I was able to track my phone to its actual last known location that the person who stole it had it at and was active at until the sim card was either removed or the phone was shut off and phone left at that location. I submitted all the necessary paperwork by faxing it to Asurion after the memorial day weekend and within 3 days I had a replacement iPhone delivered to my door.

I returned 3 phones and got three Asurion phones. They were better than the originals I thought. They looked and worked like a new phone. I just wish there wasn't a three phone policy. I tell all my friends how easy and convenient Asurion is.

I’m glad to have them as my insurance carrier. I rated a four because it took several tries to get this claim going. It didn’t help that I was away from home and didn’t have access to a computer. But once the process started everything turned out ok. I’d recommend Asurion to colleagues and to my family.

Asurion was on time. Fast, courteous, and superior customer service. I definitely will recommend to customers who need insurance for cellphones. The service that they provided is a memory for the future of any cell phone and devices that I have my plan. A+++ Service.

The fast delivery was great so I would not be out without my phone very long. I took her to Verizon and they set it up in no time. I would recommend Asurion for the great service. Thank you very much.

It was fast and easy, I received it in couple my replacement phone in couple of days. The app was very easy to follow. No issue and the phone set up was also easy. Thank you for your all your support.

This is the worst company! I was watching my young granddaughters out of state and my phone became inoperable. They would NOT send me another one at my daughter’s house... a fraud thing. Even though I gave them the correct pin and they had my info... Plus my husband talked to them from our home state and he told them to process this claim ASAP. They jerked us both around for days and finally my husband told them to send it to him... so he finally gets the phone and then has to spend $80. to overnight it to me.

Everything went smooth. Only took a few mins to complete. Phone arrived exactly two days. I was s me to set it up with no problems. Couldn’t have come at a greater time. I was actually in Florida when I did my claim.

I filed a claim at the store and had a replacement phone by the following day. The person who helped me was knowledgeable and was nice. It’s great to have a quick turnaround to be able to use the replacement upon receiving. Thank you!

Fast and easy fix for a faulty phone. Bailey at the local AT&T store was extremely helpful. Brought in my daughters phone for a green line down the side and they ran diagnostics and got it corrected right away. We’ve had AT&T service for about 16 yrs and have never been happier.

They got the phone to me in a couple of days. It was easy to get my information from the other phone. I was very satisfied with your service and will keep the insurance on this phone. Have a nice day.

Everything was great. I was not going to be home when the package was delivered. Do I changed the address to where I was going and it was delivered there the day I arrived. It was great service. I will use this service company again. So good.

Everything went well, got my tablet as promised. Thank you. The representative I talked to was pleasant and very representative of excellent service. I would recommend Asurion to anyone that needs help with their insurance. Again thank you for your help.

From the first person I spoke with at the AT&T store that helped me with the entire claim (Travis) the the person on the phone from Asurion. I was well taken care of and the whole process was very simple and pain free. I even took the phone back to the AT&T store and (Quette) helped me get started on setting up my new phone. Thank you so much!

My phone was lost/stolen and my replacement phone was here in 2 days although normally one day but it was a holiday. I always recommend getting insurance through you because it’s always easy to get a replacement for much cheaper saving tons of money and stress!!! Thank you.

Excellent service. Our iPhone was stolen while at the park. Called Asurion and was taken care of right away, even on the holiday weekend. Fast and easy. Thank you. Very easy process from start to Finish, even on a busy holiday weekend. Thank you guys.

Great and fast service, but it's really expensive now to replace a phone. I mean I pay $13.00 a month and still have to pay the deductible. Not sure if it's worth it anymore. Have been a loyal Verizon customer for years.

You guys always do a great job for me. I have never had any problems with Asurion. You replace my damaged phones right away. It is worth the extra money to have this kind of protection. Thanks for everything. Eric

The process to make a claim was fast and easy. Replacement phone came quickly with clear instructions on how to return the old one. I was very pleased with the whole process. Would recommend Asurion to anyone needing to protect their investment in technology.

As always you are great and a lifesaver! We got our replacement phone in 2 days. Thank you so much for fast and courteous service!. We honestly couldn’t ask for more! From the phone call to open a claim to receiving the phone. Sincerely Darlene

Great customer service when I encountered an issue setting up my claim. Quick to receive the claim and make the switch. Very satisfied with the whole process. I would easily recommend both the service and process to anyone. Very happy with the results.

I wanted to say that I had a great customer service experience and I received my handheld device 2 days sooner than I expected which made my week. Thanks again for everything and keep up the awesome customer service.

My transaction went very well. I received my phone timely and I have no complaints at all. My phone fell in the water on a Saturday of a holiday weekend. I received my phone Tuesday just as expected. Thank you.

My son had to replace his phone because it was damaged and I appreciated the ease of the process. He received his phone on the date they gave us and he had no problems setting it up. The insurance is worth it!

Perfect job. But the deductible was to much. The last time was 112$ now 168$. Maybe I used this insurance for a last time. So how much will be the next cellphone. If the next cellphone will be 200$ that not working for me.

Quick and precise answer to my problems. Just needed help setting up a new iPhone X after last one broke. Clearly walked me through the process. The two different associates I spoke with were both personable as well. Using the app they can even screen share your phone to further assist if need be.

Do NOT purchase this insurance for your cell phone! We paid over $200 for premium and got a cell phone stolen. We received a replacement quickly and the process seemed smooth. BUT the phone was extremely low quality refurbished phone that did not work. We called and they sent out a new one with no return label. Took weeks to get a label and we finally mailed it back. They said “they did not receive it” and now I have a $550 charge I’m disputing. Without even trying I already know MULTIPLE stories that detail the same experience.

The self Pkg was easy. I put it in the I put it in the package that you gave to me or sent to me and I mailed it off and check it. Took it to post office & they mailed it done! I would say that’s pretty easy to do. It wasn’t tough. I asked Verizon to what do I need to do. Do I have to bring it back in and they said, "No you just mail it in."

Asurion took my payment information on a recorded line then forgot to process the payment so my replacement came 24 to 48 hours later than it should've... I've been paying for their insurance for over 10 years and they just dropped the ball... the supervisor tried to lie and say I never gave my payment information but they somehow magically had my brand new issued debit card information on file.... oops caught by your own recorded line for lack of quality service. Don't waste your money on this crap. They don't keep their promises, timeframes and try to make everything a huge hassle to deter people from filing claims. BBB has been informed.

Placing my claim was super simple. The shipping was fast and the set up was easy. The insurance deductible for replacement is quite expensive and could be a little bit more reasonable. This isn't my first experience with Asurion, but it is my first replacement and haven't regretted using them yet!

Only thing I didnt like was waiting 24hrs for confirmation for the approval after going to the Verizon store and getting them to do all the paperwork I still had to wait the whole 24hours and then a few more hours

Satisfied, all good; we'll recommend your company. Ok ok ok what else? I think I had said you are the best. Good luck, good job. I hope our phones work well for more years. Thank you very much. Goodbye.

Tech came to my house to replace a cracked screen and all went well. However, soon after the tech left I realized there was an anomaly in the new glass. When I reported it to Asurion I was surprised that they just wanted to replace the phone with a new one. They sent me a new phone within a day. Great service.

Excellent service and devoted work to immense understanding of customer issue and worked to problem solve effectively. Delivered the utmost customer satisfaction throughout the process. Very pleased with the accommodations that I had received when working with the consultant. Will most certainly work with Asurion again.

They do a fantastic job with everything they do!!! They standby ready to assist any way they can!! They answer all my questions and was very professional and patient with me. I would highly recommended you and recommend you to everyone.

Fast friendly service. Great customer service. Glad I had the insurance, my son's phone was a total loss. I would recommend to other people. Phones are too expensive not to have the insurance. Glad I have but hope I don’t need it again.

After my daughter had her iPhone X taken while in South Africa, I reached out to Verizon and then to Asurion for a replacement phone. I was greeted by very professional and pleasant representatives who answered all of my questions and provided guidance on how to manage through the process. I received the replacement phone within 24 hours of completing the online form and was extremely pleased with the ease of the process and the level of service! I would highly recommend getting the insurance for any high cost phone!

Excellent service, except the deductible$$$$$, must be cheap, it was too quickly the shipping and easy to understanding. I hope the new cell is in very good condition. Very good customer service, they're very clear about any questions you needed.

So accommodating! The replacement arrived within 2 days! A prepaid return mailer was included with the replacement phone. The only challenge was with the online support. There were some things that had to happen through Verizon before I could transfer apps and info to the new phone. I should have gone there first. It would have saved some time.

I received super fast full replacement of my sadly shattered beloved iPhone. Easy process and I am very satisfied. I didn’t know what to expect so I am extremely relieved to have had this coverage on my phone. Hope to never have to use again but have peace of mind.

I needed a replacement phone for my granddaughter because hers was destroyed. I had insurance on her phone but already had one claim so I was told after the second claim the insurance would be canceled which I understand. I received the new phone the next day. Took it to AT&T store to get set up and the new phone did not work. I called you and got a very nice man in the phone. Now he is sending me a return label to send back and will remove the deductible charge. Thanks so much.

Everything was smooth and reliable. Also customer service was excellent. I just wish that the deductibles would not be so much for every month that I pay for the services. Overall, it’s a great experience, thank you for all you do.

My nephew had the misfortune of losing his phone so unfortunately I had to file a claim. I wasn’t looking forward to that, but much to my surprise it was painless. I followed the directions for filing a claim which were very simple. The response was fast and efficient. Got my replacement phone within a couple of days. Very satisfied.

After we finally got to the supervisor a couple days AFTER the initial request and we had to call them THEN we got the help we needed at the AT&T store who told us to do an insurance claim. We did that and they ended up replacing the older phone.

My experience with this insurance coverage was very good (although the deductible was a lot) and response time was very quick. The receipt of the new product and the packaging sent for the return of the damaged phone was a great experience. Very convenient!

I purchased a Samsung Refrigerator on 6/20/15. On 11/28/18 it began freezing up. I call for service and they came out and fixed it on 12/4/18, then again on 1/3/19, then again on 2/7/19, then again on 4/4/19, now again on 5/30/19. The Home Depot extended warranty with them said: "No Lemon Policy" your product is replaced after 3 repairs for same defect. Now they are telling me NO. I have a 5 year warranty and I think they might be biding their time. They refused to replace the refrigerator. Upon the 4th repair they PROMISED if that repair didn't work since they used a new company to fix it, they would replace it. Now they say no. I have to take time off work for this 7 time so far.

Best staff. I have worked with them for years and their skill expertise and great personal presentation beyond expectations. If every business had staff like AT&T at the Diamond Centre in Anchorage the world would be a better place. Treated me always with such great respect.

If it wasn't for this insurance I would be 1,100 out of cash due to my Xs Max iPhone being stolen. The claim was quick and easy on the phone and via the internet. The customer service persons were polite and very patient. I am happy with my insurance for AT&T.

I had a great experience except for one thing... the replacement screen “wasn’t” working and then my original screen “wasn't” working. I went to AT&T; turns out the brightness was down. I asked if that could be the case to the technician, but he assured me it was not the case. I was kind of frustrated that it turned out to be the issue cause I now have to transfer all of my data to a new phone since it seemed as though the replacement, and original, screens were not working. Besides all that, my experience with Asurion and the tech was absolutely amazing!!

Phone was dropped and destroyed the screen. Had a replacement shortly after figuring out how to turn off find my phone. I'm technology challenged and had to go through many steps to figure this out. Hopefully better instructions are being prepared.

All the customer service people I have dealt with have been great. However, the replacement phones I have gotten from Asurion have not worked well at all. I had to replace the replacement! The screen that was replaced on our iPhone was not an original part so the phone did not work correctly. The charger that we got was not original either. So it's disappointing to pay every month and feel like you are not getting your money's worth!

Outstanding service provided! The online Asurion claim process was very user friendly and totally efficient. The claim processing and shipping turnaround time from initiation of the claim via the online claim system through receipt of the replacement device by the client is absolutely Phenomenal!

I think the monthly fee is a bit expensive, and then to be charged an additional service fee seem to be a bit much. We have 4 devices, and wonder why it is cheaper to insure our home for a year than to insure our 3 iPhones (6plus, 5s, X) and an iPad. Other than the cost, we were very happy with the quick service and turnaround time for the replacement to arrive. The online claims application was user friendly, and the customer support was compassionate, very knowledgeable and helpful.

I had my phone screen replaced a couple of months ago which the gentleman that came to the house was amazing, very detail explained everything etc. I have nothing to say about that or him.. I called in as my phone screen was falling off the phone. The agent that assisted me was more than happy to assist and just sent me another phone. I wasn't expecting that at ALL.

I had a cracked screen, I was given the option to repair, which they explained might not protect my phone from water, or to replace the phone... I choose to replace. The service was excellent. :) The package came very quicker and I was able to set up my new phone and it has been working wonderfully.

Delivered overnight as promised. 1 week later found the lost phone I made the claim for. I decided to keep original and return the replacement. Got $$ back and let me return the phone postage paid! Well worth the monthly charge.

Needed to replace a Galaxy S10 for my daughter and, as usual, Asurion was very easy to process and super fast with the delivery of the replacement! We've used them in the past as well and they never seem to fall short of excellent.

Things went well and we were completely satisfied with the new product. We were happy with the results and the expeditious delivery and we will continue to carry this insurance. Thank you for your good customer service and your thorough communication.

Asurion promptly replaced my broken device. Instead of paying full price for my device, I only paid the eighty-nine dollar deductible. Asurion saved me hundreds of dollars and the quick turnaround allowed me to be mobile once again. Overall excellent service and I will continue to subscribe.

Couldn’t be more pleased with the service I received. From the prompt delivery of a replacement phone to a very thorough technician that guided me through the entire recovery process and checked twice to make sure all was working. They made a stressful situation easier to handle.

Service was Fast. Simple, 1 day we got phone, was not happy about 150.00 replacement fee. I already pay 13.00 per month insurance. However directions were easy to follow and phone arrived quickly despite the one hundred and fifty dollar fee.

When I cracked my camera glass I reported it right away and filed a claim with Asurion. I decided I would put that on hold and pay the deductible later when I could afford to since the phone still working. So now a year later the phone is malfunctioning and they say since I never reported to them within 90 days they will not honor the warranty. I did report the claim to Asurion when it first happened. They deleted the claim out of the system so they wouldn't have to honor the warranty. I'm going to be filing a complaint with the Attorney General. This is **.

Agent was very helpful while at the same time ensuring and assuring my identity. My issue was taken care of in an efficient manner. Agent was friendly and patient and very knowledgeable. I appreciated the help with my questions and concerns.

All was real good. Taken care well and answered all of my needs and questions. My phone was quickly send. I thank you all. The service was great. Glad I had this coverage on my phone. Great service. Thank you again.

I wish I could tell you all of the people at Asurion who helped me. We were only prevented from completing the transfer because my wifi network was damaged at the same time as my iPhone. I am still waiting for AT&T U-verse to repair that. Your staff exceeded my expectations. I always mention how easy it is to be in contact with Asurion. I did mail the damaged device today.

Asurion has a excellent customer service. They all help me with my needs. Also they help me to fill out my affidavit and proof of loss statement. When I receive my new device Asurion help me to activate my new phone. Great job guys...

The young man helped me with my claim a couple days ago and the young lady helped me set up the new phone. Made it super easy to follow along with her instructions and was patient as I tried to get the sims card into the phone.

The 1st phone sent was broken and would not turn on. Another was sent and it was ok. Both the original broken phone and the 1st replacement phone have been mailed back. Thanks for all the assistance with our broken phone.

Received the replacement the very next day. Very quick delivery. The customer service representative was very helpful and knowledgeable. He made it so easy to activate the replacement phone. Would recommend everyone with new phones to take the insurance because you never know what might happen.

I have had phone insurance for years through AT&T with Asurion and have used them a couple of times. Recently, on Tuesday, May 21st, I broke my phone and it stopped working. I made a claim online and it came the next day. When I opened it up, there is engraving on the metal part of my replacement iPhone 7 (reads: Remanufactured by some other company). Thinking this isn't common, I called Asurion to ask if having an engraved phone (they asked me about the engraving) was normal. The rep was friendly and said that it was not normal and sent me another one. I got THAT one the next day, only to behold the same deal. They've sent me a phone with ENGRAVING on the metal. Why would they do business with a company like this?

Awesome job!!! I filed my need which was a broken screen they helped me get everything done and sent me a new one with easy return policy. The only thing I didn't like is the big deductible that has to be paid. I just wanted a new screen instead I got a new iPad?

Asurion has really stepped up its game. It was such a nice and easy experience... The questionnaire and form was a breeze to fill out! Best part my new phone and case came super fast. I will use again and refers a friend. I love AT&T... I have used this carrier since my first brick sized cell phone!

Great service. I enjoy the phone and it has been working well. I like the device and it’s working well too. This phone has been working and all the apps and things have been working. I have downloaded apps and they have operated all so the rating will be good.

Quick turnaround with my new device here within two business days! Excellent customer service and I've never had an issue with Asurion and their exemplary service. I would recommend both AT&T and Asurion to my family and friends. In this day of technology, the phone is an absolute MUST so when something goes wrong, it's good to know that I have a carrier that provides me with the best company possible!

I have used Asurion several times and each time has been very easy and painless. You can either call or use the website and both work well. This time I used the website and it was very easy and I received the phone the next day. Excellent service.

Great service and very helpful. Thank you for your time and effort to make my experience a better one with insurance type companies. This was smooth easy process that helps me keep faith in mankind ability to be polite and respectful!! Thank you have a good day and a good night!!

Staff were helpful, friendly & sympathetic! The phone came quickly & they helped me get everything restored on it. The only problem was that whoever packed the phone to ship it, put the wrong card in, so it didn’t match the SIM card, which caused some difficulties, until we figured that out, but they never gave up & stuck with me right until the end, without making me feel like I must be doing something wrong.

All family’s members use AT&T because of their excelente service. Asurion insurance customer service was excellent in the way they handled the situation because my little girl gets her phone the very next day... Thank you all for everything.

Excellent service. Completely satisfied. Seamless claim filing. Phone the next day. No issue at all. Would recommend services to my friends and family. Very happy. Took only couple of minutes to file the claim. Phone arrived in safe package and return label ready to go for return mailing.

I do a claim for my cracked screen on my blue Note 9 and they said is gonna take 2 days. My phone wasn't working good so I need it for my work as soon as they can, and they're just answering they don't have it on stock. When they get it they gonna send it, but they don't give you a specific day, and finally got after 9 days and they send me a pink Note 9. Why they charge you for a insurance if they gonna send whatever they want. I call them and they said they don't guarantee the color so whatever they got they're gonna send you. I hate pink phones and now I'm stuck with this.

They keep sending me to multiple shop to fix my screen but then end up not fixing it due to defective item! I was wasting my gas driving around and waited for 3 hours. Came home without a phone.. I hope you shouldn’t charged me the $49 copay because of those problems I have encountered.

I had a very good experience with the customer service representative. They were very informative and nice. They told me in how many days I would get my new device and I did. I would recommend Asurion to my family and friends for their future issues on any cell phone that they have.

Very fast and easy. Thanks for the help. I would use this company each time whenever I have to file a claim. I place the claim on a Friday morning and my new phone was there Saturday morning st 11 Am. I was very happy.

Always quick and easy. Easy to navigate the website. Very happy with the service. Not the first time I have done this and always get the same service. If you have a person that is hard on equipment this plan will save your pocketbook.

Customer service, speed of delivery and ease of reconnection, quality of replacement, kindness of phone personnel and ease of reorder of device the short time it took to expedite replacement was amazing! I appreciate the kindness of all the people from Verizon as well as Assurion. They were all so kind and helpful.

Very responsive service. I was able to call & explain my problem. Your representative took time to listen and ensure they were able to meet my needs. I do need to have my phone service and appreciate your speedy service and response. Great, thank you.

Service was GREAT and the device came when you said it would and I would recommend you all to any and everybody and I could not been any please with the service you all provided me and I’m glad that I have you all for my protection plan.

I got my phone literally the day after I filed my claim. Super fast shipping and the phone works great! The price was almost the same as just getting a new phone so definitely won't be doing it again but service was fast.

Very quick and easy process to replace my phone. Thank you! Well worth the monthly fee. Once I did the claim in like 5 minutes online and then literally like 2 days not even I had my replacement phone. Thank you guys!

I went in on a Saturday with a broken phone, and I had an exact replacement in my hands at 10:00 Monday morning. The Asurion rep on the phone was awesome. She walked me through the entire claim process in just a few minutes. I returned my broken phone in an enclosed envelope, and I couldn't be happier.

I did encounter a problem with the first claim, they solved it, I received my phone, it was simple to change everything over, I am very satisfied. I know that if I encounter anything else in the future, they will definitely come through for me.

Expedient, easy, and done. It was a pleasure to be able to execute this warranty service with such little stress and move on with other tasks in my day. Thanks for providing such a well designed process for warranty service.

This phone was great that we got in for my son. It was fast and has worked well. I did receive one for my daughter where the screen came away from the device within 3 days of having it shipped to us. So that phone was not good, but the one for my son seems to be working well.

I was very satisfied with the claim process. It was easy to follow the step by step guidance in making the claim online. I ordered my replacement phone and received it the next day! I will definitely make sure that all my devices have this protection.

Process was a bit more complicated than I had experienced previously, requiring more documentation and a call into the help desk to get the claim finalized. But overall, it was a quick delivery of the new phone once finalized. I have had generally positive experience when filing claims.

The agent I spoke with on the phone provided very professional and courteous service. There were also emails I received to confirm the status of my insurance claim as well as shipment tracking information. I am very pleased with this company!

The reason I gave a 4 is, when I made my claim you guys were out of my phone. And it took a couple of extra days to get me another phone. The representatives at our AT&T store said you guys should have upgraded me so I wouldn’t have to wait so long.

The phone was lost in a bad wreck in a river. I spoke with your people about 3 different times and each one was just a nice as they could be. Very understanding and helpful. Ask all the necessary questions and took care of things very quickly. Received replacement the next day after claim was complete. Super service.

The process of getting a replacement phone was effortless with Asurion. I filled out and submitted my claim form online and the replacement arrived in the mail the next day! They also included directions on how to return the damaged phone.

Verizon was trying to sell me a new phone rather than help with the insurance. I do not like Verizon at all. Once I filled the claim, Asurion did very well and shipped out a replacement phone quickly. I was very happy with the phone and instructions to activate it.

Just wanted to thank you for the great service you provided. You made it very easy for me going in to the website and following the steps to get my phone replaced pretty much hassle free. I have the broken phone going out today's mail 5/28/2019. Thank You again for great service.

Associate was very helpful and knowledgeable! He even assisted me with some billing questions I had. I will definitely come back here again. The only downside was they didn’t have any covers for our iPad. To be fair, it is one of the smaller Stores.

Excellent customer service and speedy replacement. Very Happy with experience. Cell phone was delivered quickly and tracking was very easy to follow. You can keep up with up to the minute where the phone is located and when to expect it.

My wife phone was stolen and we stopped by the AT&T store to see what to do. We called and had the phone disabled. Then we called and reported the loss and gave our information and was sent another phone in two days. We did all this from the store. The associate there walked us through every step.

I received my phone the very next day! The phone was exactly like my old phone. I agent that took my call was very friendly and helpful! I will always keep insurance on my phone in case of an accident.

Handled fast and easy. Brand new S10 dropped???? I had a new phone within two days. Customer service was patient and friendly. There was no wait a minute I have to check with my manager talk that we all hate and I really appreciate the speedy shipping of my phone that I love so much.

Phone is okay. Just wish finding a case was easier than having to wait for it to be mailed. Afraid of it getting broken. Glad it was fast getting the phone. AT&T customer service was very helpful. But someone should stick cases till you can't get the phones anymore.

I was very upset when I shattered my screen at work. They made it so easy with the claim process and I got my replacement phone within 2 days!! I was shocked I received it so fast.. I was very impressed!!

Everyone that I spoke to in the Customer service department was polite and accurate with their instruction. There was Excellent turnaround time! I quickly received the replacement phone and the activation was easy. The deductible was reasonable. Thank you!

The claims process was easy to access and navigate. My replacement equipment was received quickly and my information was restored. The setup call was helpful. The agent was efficient and knowledgeable. I was back to communicating with others in no time.

I feel like I should be able to walk into a store and get a replacement. But no I have to apply online and wait and be w/o service. I am a senior with lots of medical conditions that may require instant attention. This is unacceptable to me. However in this situation I did receive my replacement w/I 24 hrs. I miss the old days when the phones could take a beating and keep on working. All phones now have short lives and are mostly replaced. With the aging population how is this status economically feasible? At least from my perspective of limited income. My family can't pick up these Costs along with medical.

I am amazed! My replacement phone came to my doorstep in less than one day. I am impressed with your speedy service. Glad I had insurance! This is the first time I've needed to use it but it sure came in handy.

Easy forms to fill out to order replacement Apple iPhone X for my son. He had replaced the screen once at one of those “You break we fix” stores. The GPS never worked after that. Received a discount also for low number of insurance claims. Received my replacement phone in one day. Super super quick! Thank you!

Awesome great job and quick service. Thank you Asurion. I love the way you guys respond and you don’t go without a phone long at all. The speed is amazing. Keep up the good work. It’s fast. Ana’s very efficient.

My replacement was fast, easy, and painless. A few questions and a couple papers... I had my replacement the next day. And I filed on a Friday, I didn’t even have to wait for the weekend to pass and Monday to come. It was such a relief to have it so quickly. And I appreciate that there wasn’t a bunch of mess on getting it done, straight deductible and instant response.

Customer service perfect. Thank you. Great service all the way round. Would recommend AT&T to everyone. Thank you all so much for for time in making sure I had a phone. Having a phone for me I have to have for work. So thank you all so much. Very appreciated.

Great service. The new phone came extremely fast and was easy to set up. Overall a great process. I would recommend to anyone! It was very easy to set up the new ATT phone. It feels much better to have a phone that works now. I am satisfied.

Extremely happy with my replacement process. Ordered my replacement on 5/22, at about 10 and I kid you not my husband replacement was delivered 5/23 around 9 am with all accessories. Fastest replacement process. Great, great, great. Not too many question asked and approved as soon I submitted the order.

This was a great and painless experience. My replacement phone was sent quickly and I had no problems setting it back up. I will continue to use this service in the future. Thanks so much for the help and quick response in this matter.

I have used the insurance several times and it has always been really easy process. I have not had any negative issues with your company. The system is easy to use and I have received the product as promised. Thank you.

Really helpful and fast! Keep up the good work! And very affordable insurance!! Really got my phone the next day like they said! Don't have to wait weeks! It only took 2 days to receive it right on my door!

The reason I gave you three stars, was that I think for all that I pay for my insurance on the phone that I should have got a new phone not a refurbished phone. That's just my opinion. Besides that everything else was good. Well not everything sorry that I had to pay extra money to have that phone delivered to me. Wasn't happy about that either.. Thank you. David