Asurion Reviews

Thank you again for great service!!! We will continue to keep our phones insured with this service!!!

My experience was awesome, from the time I reported damages to my phone to completing the paperwork for Asurion. When speaking to Edward from Customer Service, he was very knowledgeable in getting me where I needed to be. Nothing hard about it.

Asurion's return process is so simple. Their website is very user friendly. The customer services can be a hit and miss, but for the most part it is okay. I particularly like that you get your replacement product expeditiously. The return process is just as simple and the company sends you everything you need to return your product.

The website was easy to follow to get a replacement phone. Also, the delivery time was great. The instructions to set my phone back up were easy to follow. Plus they got me the phone I wanted for my replacement so that was a plus.

We had to submit 2 claims because my son shattered the back of his phone. The best option in why we had to submit a claim was “screen repair”. Well the repairman came to our house on the scheduled day and time and informed us that he can’t repair a shattered back. He admitted that Asurion’s wording needed to be changed because this happens quite a bit. After he left we had to call again to replace the phone. The phone arrived within 3 days and the original claim was cancelled. All in all, well worth the cost of the insurance.

I had a cracked screen, just wanted to get the screen replaced but ended up with a phone replacement. I took care of the claim online and got the replacement the next day. Transferring data from old phone to the new was a lengthy process (photos and music were large files) but easy and the rep that helped me was wonderful and patient. Phones are expensive, I recommend insurance. You may not need it but if you do it’s certainly worth having it.

A wonderful service. The instructions to replace the lost phone were very concise, the support people friendly and professional. We were very pleased with the experience on every level. I highly recommend using Asurion as an insurance carrier for cell phone coverage.

We had a broken screen on an iPad Pro. It was quickly replaced and since return postage was included, it made it very easy to complete the transaction. Only complaint is the lack of instructions in the box to transfer our data over.

The customer service was amazing. The claim service was fast and easy. I am extremely satisfied with the whole process. I shattered my phone and the new one arrived within two business days. The box had instructions and pre-paid shipping for returning the broken phone. Super simple.

It was easier than pie, probably because it turned out I had the kind of coverage that covered broken glass on the iPad... but even still, I was on the phone for a few minutes, and the replacement was being sent, and it was perfect in every way.

Had 2 insurance claims. One for a cracked screen and they came to my home and fixed it. Very professional and helpful. The other was a replacement phone because it wasn't charging like it should. Replaced the device and working great. I gave 4 stars because I had to go to an AT&T store that was an hour away to have the claim done because when I tried doing it online, they said there wasn't any compatible devices to replace my device with but I knew AT&T still had my kind of device on display at their store. AT&T contacted them and got the claim started for me.

The whole process was easy and fast, the only thing I didn’t pay attention, it was the color of my phone, it was different. Mine was gray/white. And I got the grey/black. But in general, everything was a smooth process.

I lost my phone and had it replace. I received my new phone the next business day. Thank you, Asurion for the quick service. Plus I can pay my deductible on my cell bill instead of up front. I will do business with you again.

Awesome experience. They were so helpful accommodating our issues with the first phone that had shipped and were willing to just ship out a new one and redirect it to my husband's place of work. So awesome to work with!

The deductible was high but it was a seamless process to replace my son’s damaged phone. We really appreciated the speed in which the new phone was delivered and the step by step guidance on setting up the new device and making sure all info and data was transferred.

As of right now we are on day two of waiting for our claim to be approved. We just purchased iPhone 10S’s and got the extra insurance a few weeks ago. Since then my husband dropped his phone in the lake. The first representative I talked to said I would get the replacement the next day, this changed by the end of the call to me filling out an affidavit and sending a copy of my license. Not a problem, submitted those online and got a 3 hour window. 3 hours go by and I’m still waiting so I call and the next rep says it’s in review with an auditor for the next 24 hours and there’s nothing that can be done. Ok still patient and wait..

Thank you for your quick response! My phone was destroyed and with the help of a local AT&T store, it was quick and painless. I would recommend carrying insurance on your phone. Thank you, Asurion once again for your support!

Replacement phone in a very quick delivery, perfect setup and transfer all data to new phone. Perfect in all ways about replacing my lost phone. Asurion insurance is a good way to go if you need to cover your phone for lost or damaged.

The whole experience was well handled and very easy! I had my phone within two days! Awesome. First time I used the insurance on my phone in over 15 years. Good to know they were there when I needed it. Thank you.

Great response time and helpful, web page was easy to navigate. Also please provide me with the details for shipping back my damaged item as my wife accidentally threw away the package and shipping label so that I may be able to return my unit. Thank you.

I think it took a bit too long to complete my review. It was turned in at noon on Thursday and the replacement wasn't sent out until late Friday or early Saturday. Other than that all went well. I received the replacement phone on Monday evening.

I appreciate the unbelievably quick service. My son broke his phone and he had a new one in less than 24 hours! The deductible was affordable and the forms were easy to understand. The email tracking made checking the status quick and easy.

This is not my first time using your company. Second time and second great experience! Fast service and especially delivery! Thank for making it so easy! New phone works great and I will highly recommend to my friends to get their insurance on their phone for instances when accidents happen and you can’t afford a brand new phone and your contract isn’t up!

Fast service. Helpful in explaining the process to receive my phone through the mail. My phone arrived a few days later. Very knowledge about my phone problems. Patient and polite during the phone call. Everything was handled in a timely fashion.

I first had some trouble finding out how to get a replacement phone (phone was lost in London). I eventually found a phone number to call and the customer service agent was excellent. She stayed on the phone and instructed me on how to file the claim, until the form was complete. This was extremely helpful because we had some problems (i.e. uploading documents, etc.) along the way.

I lost my cell while I was on ending my vacation. I was on the train in NY on my way to the airport to catch my flight home to the California. I didn't realize I left my phone on the train till it was gone. Filling out the online form was quick and easy. Delivery of my new/replacement device was quick. It was a hassle free experience. Thank you.

Excellent and quick response to assist us with replacing a lost phone. The website and online process was easy to follow and very clear. No need to speak with a representative and waste time. Even received the same color as we had.

My representative was nice. I dislike the attempts to upsell me, but that isn't her fault, it's the world we live in of the constant push for money and shoving of ads down our throats. If a company ever advertised themselves as no ads/no upsell, I think I'd happily pay double for such a service. Anyways, she was very nice and patient. She offered to wait with me, or to have me call back, and was willing to work with me in any way I preferred. Overall a great experience. My phone still doesn't work, but I'm sure a callback will get it working.

Horrible horrible experience! Bad customer service. Takes longer than stated. I lost my iPhoneX at a carnival. I had called Sprint and cancelled my phone line. They also said to make a claim with Asurion (got denied 3 times). Mind you it's been 2 and half weeks since the claim and it's been 2 and a half weeks that I've been phoneless. I went directly to the Sprint store and filed another claim with Asurion (this time with help by the Sprint staff). It's been over 24hrs and the claim is still on review. I don't know what to do now. First and last time I get any type of service with Asurion.

Customer service was great, everyone was very friendly and helpful, and we got our replacement phone quickly, setting up the replacement phone was made simple also! You all did a very good job. Thank you for your friendly and quick customer service.

Contacted them for repair on an iPhone 6 with a battery issue. The cost of the insurance is $15/mo for "complete" coverage. Was told all/any repair or replacement small part is $115. A new battery on eBay $30. It’s a rip-off after paying all that money per month for 2 years!!

Had a phone lost/stolen. Asurion shipped a new phone out to us immediately and it arrived within just a few days. Whole engagement was super easy and stress-free. All email communication and instructions were simple to follow and comprehensive. Very glad we have this service and will continue to maintain coverage on all our phones.

Quick response and fast shipping! Very easy to complete this process. Thanks Asurion!!! The support person I spoke with was very kind and understanding. I will definitely keep my insurance on all of my phones. Thanks again for getting me my new phone so quickly.

Replaced my broken iPad. Called them at 438 on Saturday and had a new one one delivered to me on Sunday. Unbelievable service. They were great and I cannot say how impressed I am with them and I am totally blown away by the fact that they got me a new one that fast.

The Asurion web page is very helpful and easy to use, Asurion kept in touch with me via email all the way and this help me a lot. The shipment arrived two days late, but service overall is good!!! I will recommend!!

The claim process was seamless and the delivery time was quick and efficient. The claim representative assisting me was very knowledgeable and eager to help with getting the problem resolved. They kept me informed along the way via email. Thank you!

I was pleasantly surprised at how easy the process was to replace my grandson's damaged phone. Asurion sent out a new phone the next day. Had not carried insurance on my phone before, but covered my phone and my grandson's just in case. So happy I did! Everyone I spoke with regarding this was helpful.

I initially dreaded making this claim because I thought it was going to be a long laborious frustrating process. It was quite the opposite. The customer service rep was really nice, patient and explicit about walking me through all the steps in order to make my claim. It only took about 10 minutes. I was so happy and especially to know that I would have a new phone by the next day.

Replacement phone sent quickly, however during the setup of that phone it was discovered when making a call with speaker function on the recipient could not hear me. Another replacement phone for that one was sent and setup was completed. I have yet to receive the cover case I was told I would get, so guess I need to go buy another.

Phone fell from car and was smashed. Replacement was quick and handled very professionally. Setup was accomplished and my new phone was just like my old phone. Backup from the cloud went smoothly with the help of Asurion. Would recommend them.

The lady I spoke with on the phone was very polite and patient. She was able to help me with the issues I was having setting up the replacement phone. I would have liked to give her an excellent review but I didn't have the time to do it over the phone when our conversation was over.

I had to get a replacement phone and the process was quick and efficient. I'm grateful that it had next day shipping and glad to have this service. My new phone came brand new and for what I pay to getting my phone fix by uninsured. Saved me a lot of money.

After 2 tries with the 2 phones we were sent, we finally had to have a new one sent. The iPhone 7 has issues that can’t be resolved and we got an 8. It loaded without a problem and We are very happy... Thank you.

Excellent customer service!! My new phone was delivered within 24 hours. Customer service representative gave top notch service. Very professional and friendly. I highly recommend your company. Your customer service representative made the process of replacing a broken phone fast and easy.

My phone was ship in a very timely and safe manner. Service all around was great. The customer service person that took my claim was very knowledgeable and pleasant. I would recommend Asurion insurance to all my family and friends.

I called Asurion to complete the claim for my Apple Watch 3, and the young lady who assist me was so helpful and polite. She made the experience so much better. The excellent customer service was greatly appreciated and my watch came two days earlier. Awesome job guys!

They were great with getting a phone sent. I have all my phones with them. Your people are very helpful and understanding of having a phone damaged. As this device is a lifeline for us the customer. Thank you.

Great process, fast and easy to get replacement. Cracked screen and even though we usually hear it fixed locally this time it was worse and we got a replacement phone the next day. All in all nice and easy. Recommend insurance to anyone who has an expensive smartphone or tablet.

They gave me great service and help. I’m was very happy. I got my replacement the next day, and had no trouble returning the damaged watch, with the prepaid label, and the box provided. I’d recommend this company to anyone, needing to replace a damaged phone, watch, tablet, etc...

Replacement was an upgrade also! Thank You for the quick turnaround! The S pen that comes with works great! Can't wait to load all my apps back on to try it out on some of them! I'm glad I have the insurance on my products from AT&T.

Service was quick. Technician was friendly, accommodating and efficient. My only reason for 4 star instead of 5 was that my touchscreen did not work properly after the repair. So I had to reset my phone and eventually call in for a replacement. However, the replacement process was easy and quick. Thank you.

She was very professional and knew what she was doing. She also resolved my problem. She was excellent and very helpful. I was very pleased with the end results and would recommend that more customer service representatives take her lead.

I've had my iPhone replaced 3 times in the past month. Each time the phone is defective in some way. Usually it's a touch screen that will not work 99% of the time. This company is a scam and shouldn't exist. I will be canceling my insurance, buying a new phone, and going through AppleCare. It's pathetic this company flooded this website with so many fake positive reviews. I know numerous people who have been screwed by this scam.

Quick and easy! Thank you for your service. I do have a question, why is it only 50% off for the first device with no claims in a year? Should it not be for each device that is covered? I had my son’s phone repaired and now my wife’s is gonna cost me double. Two different phones.

I received my new phone within 3 days. But I found it hard to set it up. I took my phone to the nearest AT&T store... Thought they transferred all of my information, which this was a very concern of mine. But in reference to the above information that I shared. I am very happy to have Asurion. Because if I didn't it would have cost me a bundle of money.

You guys were very quick and efficient. And I had no issues with submitting documents, and when I had questions on speeding up the process addition answered quickly and gave me on spot resolution. I am glad I added Asurion insurance for my devices. Thank you.

There was a little confusion trying to get the shipping address changed to my son from me. It involved a three way call with AT&T, Asurion and me but eventually the issue was resolved. Once it was resolved everything went smoothly and quickly.

Each aspect of my claim was fulfilled as promised and without any delays or glitches. After I had cracked my screen, Asurion replaced my Moto Z3 with a 2 step refurbished upgrade that appeared indistinguishable from new. I would highly recommend Asurion insurance for peace of mind. I dislike making insurance payments of any type but accidents do happen.

The claim was processed quickly and the replacement phone arrived just in time for my daughter to take with her on her school trip, thank you! It was great to be able to get this done and not worry about any difficulties.

Everyone I talked to at Asurion was very helpful and even had a positive tone in their dialogue. They made getting a new phone a breeze and stress free. Just outstanding service. I lost my phone on Monday and within days I got a brand spanking new one a couple days later. Bravo.

Great service. The time frame for the resolution of the claim was real fast. The process was real easy & the website for uploading the document very friendly. I would recommend to everyone to buy protection with this company. I would definitely will do it again.

Our son fell on his phone in his pocket. This bent it and broke it. You sent a replacement phone right away and I am very happy with the entire process. I will continue to insure our phones as this is one insurance product that really does what it says it will do.

The repairman was very friendly, repaired my Google Pixel 2 XL in a timely manner! My phone screen looks brand new, never knew it was cracked. No issues after the repair! No issues. I would recommend Asurion for phone insurance.

Great service! My claim was approved and replacement phone in my hands withing 2 business days! Plus, I got a discount on my deductible for not having a claim withing the past 12 months! I couldn't have asked for better service.

Incident occurred on Monday of the week, but unfortunately the rep did not listen to incident completely. Because of that it took 2 extra days. Nevertheless, team work we did it. Chat was part of it customer service and lots of notes. Thank you.

Phone was deliver when promise. Phone conversations were courteous and helpful in making our decision. Glad we had the insurance for the phone. Was able to easily upload necessary paperwork to the website. Website was easy to use. However there was a bit of a delay due to using the website and the phone call. Once the affidavit was completed and sent in we thought we were finish but had to go to the website to finish up our request. Thank you.

Lost my phone, filed a claim. My phone arrived the very next day! Replacement phone was literally a brand new phone. Works great. You also have an option for a replacement phone case and SIM card before checking out. You guys rock! Keep it up!!

When interfacing with the representative the service was great! However, from the time the call was answered it took 30 plus minutes to complete. Rep placed me on hold for numerous times totally 20 Plus minutes. Have no idea why the disappearing act took place.

Customer service was awesome. Filing a claim was easy. Awesome all the way around. Quick turnaround and was alerted and kept in the loop about my phone. Easy to connect and transfer and return the phone. Always notified of what was happening.

We were very pleased with how quickly our claim was handled and how easily they made the process. It was simple and fast which is all I could have asked for. Asurion was very pleasant to work with and made the process easy.

Thank you for the excellent service. We were out of the country when this happened, I’m glad that they were able to accommodate my daughter since it was her phone anyways. It really pays to have insurance on our phones.

My experience was great and my son get back a phone after his ordeal with his car catch fire and burn up all his things. Thank God he came out safe. Thank you again. Your worker was very experienced who I talked to and very knowledgeable also.

Phone was stolen while out of town on business. Stopped into the Verizon store on Monday morning when I returned only to find out it is an overnight service. Wish Verizon would have told me that on the phone and I would have started the process while still at my conference. However, that's not Asurion's fault. The process was easy to complete. The only thing better would have been personal delivery and not have to wait until 8pm for my package to be delivered.

Customer service is great. Very nice. Keep sending emails where your claim is. All I say it’s a great and great service of Asurion and I prefer all other my family and friends get insurance of your device from Asurion. Am so happy to have my phone and using it. Thank you Asurion.

Having this Insurance was a godsend. I received my new phone in the mail the day after I reported mine missing! In essence, my new phone was just a call away. Anyone who likes to keep their phone longer than iPhone Insurance is granted should consider getting Asurion.

The customer service support was excellent. The agent that I spoke with was knowledgeable, very helpful and ultimately professional. Though there weren't any issues with service I did notice that when I was transferred to the satisfaction survey line the call did not route properly. Instead of connecting to a survey line I was routed to another agent. She explained that the issue happens from time to time.

Took nearly 2 months to get the phone in the correct color and and stock. I should not be forced to take a phone that is NOT what I was buying originally. If I am paying $1500 for a certain color/size, that is what my replacement phone should be.

Everything was quick and I’m very satisfied. Service was prompt and friendly. I’m very pleased with my service. I didn’t spend more than 48 hours without a phone which is a Godsend. So thank you all for the great work. I will definitely recommend your company to people I know.

My overall experience was great except for the first agent I spoke to on Monday. She was rude and never processed my request. She said I hung up which was not correct. I asked to speak to someone else and she told me no one was available. I advise to process my request but it was never process.

The lady who who works with my carrier is ended up sending me to Asurion to finish my claim. They told me the phone was on back order and would take a week to get it. I was surprised when their phone showed up the next day.

Excellent. Got my phone fast and it works 100%. So far no defect. I was impress on how fast they made sure I received the phone. I had just put the claim at night and by the morning I had received it.

I just want to thank Asurion for their prompt service. The deductible was reasonable, the information that was given to me was accurate. Your people know what they’re doing. Everyone I spoke with was very helpful. I would recommend your company to anyone. Everything was done fast, even the return response. Thank you.

Thank you for the prompt service. My broken device was replaced in a matter of two days. Returning the broken device was simple and no need to wait for emails with return shipping labels. Everything that I needed was in the box, even tape.

Great customer service???. I would recommend you to a friend. The instructions on how to to set up my phone was easy. Asurion was always in contact with me and never did I feel lost. The only improvement would be to have a person follow up at the end.

Very helpful and fast service. Had lost a package and it was resolved the next day. Great service! Staff was friendly. Great communication with email. Had to go through a lot of prompts but once spoken with operator was very helpful.

Thank you for what you, you guys did an really good job. Apple Care was complicated for us but you guys were not a problem you helped me get my phone back and it is working perfectly. So thank you again.

My iPad was stolen while at LAX Airport. When I got home I went to AT&T store to buy another iPad. George at the store was very informant and told me I had insurance coverage. (Which I had forgotten I even had) and told me how to file a claim. I filed the claim, which was easy and hassle free. Within 2 days I had a new and upgraded computer. I am very pleased with Asurion. Best service I have ever had.

The whole process was simple and the turnaround was very fast. We were able to complete the process online from beginning to end. There were clear instructions included on how to return the phone. We received our refurbished phone within 48 hours of submission.

Very accurate and painless. I’m very satisfied. Thank you very much. The process was very simple! I’m very happy with my Apple phone. The return is just as simple. My phone was backed up every night automatically so that helps a lot. Just a big tip to make sure before you get replacement.

This was a great experience from the one on one help to calling me back to check to see if my phone was working properly. Thanks so much for consistency. Each person I talked to made it easy to fix my issue!!

A good insurance. Asurion good team works. They take care your problem. Of course you don't want to lose your phone. That's why you need to cover your phone with insurance. It's worth it because the price we pay is too expenses.

Response was great. Solve problem immediately. Replacement of cell phone rapidly (2 days). Overall service was the best. Rate your services is very easy to do, excellent. I will recommend your services to all of my family and friends. Thank you very much for your services.

Has done a great job. I would recommend AT&T anytime to any of my friends. Customer service took care of me right away... That’s a plus. I didn’t have to wait on hold too long. They took care of me right away and was very polite.

Fast and easy phone replacement! No hassle to file the claim and returning the damaged phone was easy as well. This makes it definitely worth the price of the service. Great job on their part! Hopefully won't need it again any time soon though!

When my phone broke I thought I was done for!!! Thankfully Asurion had my device covered. In a matter of days I already had my new device and a box provided to send my broken one. Amazing services, constant notification and tracking. 5 stars!!!

Timing was excellent. Received replacement phone the next day and was able to work with your tech via phone to set it up. The confirmation emails were helpful. The scheduling portion of the set up and call back are very useful. Thank you.

My new phone was received the next day and the set up was very easy with the help of the associate. I couldn't have asked for anything more. She walked me through each step to recover my information from the damaged device and was very friendly during this process.

All went well, courteous, knowledgeable and empathetic to my problem, was the customer service rep for Asurion. The day after placing my claim a replacement phone arrived, no downtime whatsoever. The only negative was the copay of 224 dollars.

I recently had a phone issue and contacted my insurance for my phone. Thank God for Asurion. Once I contacted them I received Great speedy service. Had a phone in less then 24 hours. Pleased with my phone except with the battery. I recommend this company for their service.

Wonderful and quick service. My phone was damaged on 6/2 and I had my new phone by 6/4, thankfully I was still able to use the damaged phone until the new one came in. The gentleman I spoke to when setting up the new phone was very knowledgeable.

Everything was done in a very expedited manner, as well as very professionally. I had a couple issues when submitting my information and was quickly helped by the staff. So far the replacement phone seems to be in perfect working order, can't really ask for more!

My Asurion was helpful and nice in helping resolve my problems in getting a new iPhone for my mother who is 87 and uses her iPhone for daily as well as emergency use. It’s the only way I can take time off to run errands and get out from time to time for a few hours a week. :)

Couldn’t have done it without your help. Fast, quick, accurate and easy. Thank you! Customer service made it easy to follow the steps and were patient and understanding. My phone is up and running and sending old phone back was fast as well.

Was very surprised that I received a replacement tablet the very next day. Since this was for my grandson he was very happy. It was very easy to set up and mail back the damaged one. The process to file the claim online was very simple.

Replacement was delivered on time and in good condition. Phone had no marks on the screen and the body was perfect. Would definitely recommend Asurion as your phone insurance company. They deliver on what they promise. A replacement phone that is as good as the one it is replacing.

All was good only problem was when I tried to file online it told me out of stock. When I called she got it going and got phone in days. Got the old phone in the mail yesterday. It all went so well couldn’t ask for any better.

Thank you for making the process of replacing my son’s phone an easy and quick experience. The iPhone XR was only six months old. Asurion was easy to contact, helpful in guiding me the the return process, and quick in mailing out a replacement.

Joel and Courtney from AT&T in Hudson NY were especially helpful in helping with my new phone after I accidentally washed the phone in the washing machine. They made every attempt to try to restore it but it was a goner. Their recommendation to claim insurance and get a new phone was perfect.

First time to file a claim and Asurion’s customer service rep helped us. Thanks and we received the replacement iPhone in no time. Thinking of getting an insurance for our other devices and feel safe now. I recommend everyone to buy insurance to protect your device in case of accident & be worry free.

Accurate and rapid response and replacement of my phone as usual. Always an easy and fast way to replace or repair a damaged phone. Keep up the great customer service and care. My only issue even though it’s not a big one is I wish I had gotten the same color as the phone I replaced. Saco

One event of some miscommunication on one device. Took many calls, transfer to consumer resolution then transfer to replacement depot where no file of claim. Then she refer to CEO office who said not work or cover AT&T carrier. Spent many hours. Overall satisfied.

The case I had failed and that caused the damage to the phone. Only being able to do on line is not easier for me as a customer. It is only easier for a company. I am no longer a person or an issue I am a number. Customer service is non-existence. I get it. Move em in, move out, get the money keep on rolling. Thank you.

Getting claim started was frustrating. It took several attempts both online and over the phone to complete claim. It is definitely not a smooth process. It made me feel as if I was being dishonest by filing a claim for the malfunctioning device. However once the filing was complete, everything went smoothly. The representatives I spoke with on the phone were very pleasant and helpful. They represented your company well.

It was a very professional experience and I was very satisfied. It was fast and easy. It came the next day. I just had to file a claim. I absolutely love Asurion. It is a great company. The insurance is well worth the money you pay.

Filed a claim on Friday or Saturday and got my new phone on Monday. Quick and easy. Everything was included to ship my old phone back and I couldn’t be happier. Thank you guys very much. Will continue to insure my phone through your company.

Absolutely!!! Thank you for a painless transaction. It was very refreshing!!! I got the phone two days later and was able to get it set immediately. The new phone works great... and I am very happy with Asurion and the fast service I received.

Called and was helped. Received phone in 2 days and went to AT&T at Juban Crossing, Denham Springs and was assisted with setup. Had to leave before it was complete and went to the one in Gonzales to complete set up. Packaged old phone up and returned.

The service I received was awesome. I lost my phone during a rainstorm and was unable to find it. The replacement was sent very quickly, the next day actually, and everyone was so nice and helpful. Thank you so much for all your did to make my ordeal easy.

Super fast, easy delivery of replacement device and return of damaged device. Reasonable deductible. Excellent technical support when I ran into a small hiccup transitioning to the new device. Overall, great experience. I hope my phone doesn’t break again but if it does, I know I can count on Asurion.

Very patient technician and recommended a friend with similar issues that he has with his phone. Didnt think I'd work with someone as helpful over the phone. By the tone of the technician's voice it was very pleasant. Thank you.

Everything was awesome start to finish! Delivery was less than a complete 24 hrs. The website was easy to use and it explained everything you needed to know! The return of broken phone was also simple and everything needed was provided.

Thank you so much for working with me to get me a replacement phone. Customer service is great. Highly recommend. They help me get my phone back up and running to the new phone. I didn’t have any problems at all. Thank you so much.

My phone dropped in the lake and not 12 hours later my replacement phone was shipped. The process was easy to follow and your staff was understanding and courteous. Although I hadnt backed it up correctly, the agent did try every option. I so appreciate the help. Thank you!

Service was easy, fast, and convenient really appreciate the professional and courteous service. It's wonderful to call into a company and receive remarkable customer service. Appreciate all of the reps who provide excellent service each and every day.

Our daughter accidentally dropped her phone, in a container of wood stain. The folks at Asurion were great to deal with when we contacted them. Asurion immediately replaced the phone, shipping us a new phone overnight. Thank you very much Asurion!

Phone got here earlier than expected. I couldn’t use phone after taking it out of the box because SIM card needed to be activated at the AT&T store. I felt this was very good because of security reasons. All information had to be verified first. Thank you very much! I love my new phone.

Great experience. We explained what was happening with the replacement phone getting hot and making horizontal lines on the screen. We agreed the replacement phone had gone bad. They replaced the phone, and we are very pleased with the service.

Really quick response and excellent support. Made my experience very pleasant. I used to hate having to pay for Third party Insurance but after having Asurion work so well I no longer feel that paying for a 3rd Party like insurance provider is a waste of money.

Asurion replaces your device with a re-manufactured phone that is nothing close to the manufactures specs. The first phone I received wouldn't register touch on the screen in random areas. The second phone they sent the vibration would stop work at times. I called and complained and the lady told me she would make a note for a new phone to be sent out but the 3rd that I received was another re-manufactured phone by Valuetech. The screen on this one has a really pinkish purple hue to it. It's very noticeable when I hold it next to my wife's phone with the same screen on it. I don't believe I will ever pay for a 3rd party insurance again. Next time I'll buy straight from Apple and pay for the apple care plan.

Everything seemed to work well. No complaints. When I upgrade will most likely add that device. My current device is too old to add now but will keep wife’s covered. Should’ve covered our first iPad, you live and learn. Thanks.

It was easy getting a replacement hot spot. Customer service was excellent. I had no problems getting reconnected with the new hotspot. I will be reaching out again to replace a different unit. Thanks for helping me protect my devices.

Customer service was able to resolve my issue professionally and satisfactorily. I was able to return my defective phone for a new replacement phone covered by the insurance. The representative was understanding and made me feel like she cared about my problem.

My sons phone would charge but within minutes lose the charge by at least half. I went online and within minutes had a new phone on order. It arrived in 2 days. It was such a great experience. I also got a discounted deductible because I hadn’t had a claim in a long time. That was a very welcome surprise.

Thank you. Great service. Besides my phone being on backorder they were able to send a space gray colored 8 plus in about 3 days. I just wish it could be an overnight service and also the deductible is a bit high.

Quick replacement of phone when it was damaged. The online claim process was so fast and easy. My son had no loss in communication with the rest of the family... an important aspect of service. I would recommend Asurion to all of my friends. Thank you for the assistance.

My son lost his phone. The Asurion reps were extremely helpful throughout the whole process. Once all the documents were completed the phone was delivered the next day as stated. I’ve dealt with Asurion several times through the years and have always been impressed with Asurion’s customer service all around. I would recommend Asurion to anyone.

It was pretty seamless other than the price quoted was 1/2 of what the replacement cost was. When talking w/ your rep to clear my phone she had me add an app, not that it was to wipe my phone. Wasn’t cool.

I signed up for Asurion insurance through ATT with my iPhone X. I was told that there would be no deductible for a lost or stolen device. Six moths later, I lost my phone while kayaking and went to the ATT store to replace it. They set up the online claim for me, but I could not complete it because a confirmation needed to be sent to my phone. You know, the one that is in the bottom of the river. I chatted with an Asurion agent online who told me to call ATT, while I was standing in an ATT store. That agent connected me back to Asurion over the phone. FOUR times I was tossed back and forth between ATT and Asurion. Finally the phone agent told me I would be billed $220 and receive my phone the next day. I was upset about the charge I hadn't been warned about but I moved on, just excited I would finally get a phone. Well, I never did. I chatted with an Asurion agent online who was absolutely no help.

I don't like going into the store for nothing. To be able to call and then receive your equipment is the way to go. From the start of my call to the receiving my daughters replacement phone. I didn't have not one problem and the process was painless.

The replacement phone was delivered in a timely fashion and worked perfect. Just remember to remove the plastic film that covers the face of the phone for shipping. That plastic covers the ear piece and you cain't hear anyone until you remove it. Thanks to our local Verizon associates help and our embarrassment the phone works great.

The new delivery was prompt. The first replacement was not of equal screen size to the original equipment. They did then replace with an equal. A day could have been saved if a call would have been made stating that the replacement was not of equal size.

I received the phone as promised, when promised. Not being technically savvy it took a bit for me to figure out how to disconnect the “find phone” from my ruined phone. The transfer was easy as soon as I figured out to use my IPad. My suggestion would be to make the instructions friendlier and a bit more concise.

Outstanding phone replacement! Very fast delivery in perfect condition with new charger and connecting cord also with easy to understand instructions to pair my old, cracked face phone with my brand new one! New phone is working great and all my phone contacts transferred with no problem. Outstanding service!

I am very happy with my Asurion experience. It was quick and fair. I’m very pleased and definitely recommend Asurion to all my friends and family. It is nice to know that if there’s ever a phone disaster it can be rectified quickly!

Everyone was very patient and helpful. I am not the most tech-savvy person and everything was fast, efficient seamless and idiot-proof. It’s amazing how quickly your new phone is sent to you without disrupting your life any more than is necessary.

Mike the Asurion rep was extremely nice and helpful throughout this phone ordeal. Kudos to Mike. Thank you sir. We received the new phone expeditiously. The phone is everything my son expected and more. Thank you again for your time and help!

Lost phone on the highway, couldn't find it when went back to look. Asurion sent a replacement the day I opened the ticket and the phone was here within 2 days. So very grateful for the excellent service. Thank you.

You made a bad experience (stolen phone) more bearable. We've had our cellphones covered by Asurion for many years but never had to use it. We now know that we made the right choice getting coverage and we will be doing so in all future purchases. Thank you for the great customer service.

I had a great experience with Asurion. Even though I was at fault and I did something not so smart when I broke the phone they replaced it without question. The phone works like it should. They delivered the phone quickly!

After I made a claim for a malfunctioning Samsung Galaxy S5 Active, my phone mysteriously began working properly so I cancelled my claim. The representative in the claims department was very helpful, friendly and professional. I highly recommend this service!

The new phone was easy to request and arrived in a timely manner. I was pleased to have service again. It was very convenient to receive a replacement phone without having to leave my house and go to a store. This is a very good service to have.

My experience with Asurion-Verizon proved to be fairly quick and efficient. A part of the process was not explained well by the first Asurion representative that I spoke to, but eventually everything was explained thoroughly. I am satisfied with the overall experience.

We had a great experience with Asurion. The process of receiving and returning the broken tablet was extremely fast and efficient. I believe we received the new tablet the very next day after placing the order.

Wonderful experience with this insurance. My phone started freezing up on me and from the time I took the phone into AT&T and the time I received the new phone was only the matter of two days. This whole experience has made me realize that it is very important to first of all have phone insurance and second that when needed you will be taken care of very quickly.

I lost my phone. I would recommend buying the insurance for your phone. When I called Asurion everything went smoothly. My phone came right on time and I called Asurion to help me set up my phone. I was up and back to normal in no time at all. Thank you.

The rep was extremely knowledgeable and kind. I enjoyed the help. They seemed really interested in helping me. Didn’t he solution to my problems and I thank them. I am really appreciative that they walked me through each step. In the future I will be sure to call them knowing that they can help solve my problem.

The replacement phone came quickly and so far, it is working well. It looks and feels like a brand new phone! The webpage could be a little easier to file and complete the claim on. Thank you very much for your help.

I had no problems, my daughter received her phone in a timely manner, and the process went smooth. Thanks a lot for having our best interest at heart, as and making the process easy from the moment we called to the time the phone was delivered.

Best experience I have ever had dealing with a system like this. Amazing service!! The callback option and the personal interaction and patience your agents provide is superior. I wish I knew the one agent's name in Arizona- he was the best I have dealt with through a call service like this. Great job!!! I would recommend your service to everyone I know. This actually made me a happier AT&T customer and again I thank you.

Horrible experience and customer service. Hope the wireless company replace you guys. I don’t not recommend Asurion to nobody, very hard process, and late shipping. Please don’t use. This service are very hard for us.

Reported the claim Saturday morning and the phone arrived Monday. So fast! Then the rep who answered the phone solved my issue quickly AND offered to help me erase my old phone without rushing me off the phone. She was so good at forward resolution!

Quick service. No questions asked. I submitted my claim because my screen broke after dropping and it was easy to get my new one. There was plenty of support offered to me to help transfer info to the new phone.

Had a great experience, nice customer service, the person that I talked to was very knowledgeable about what I need to know, I will definitely recommended to anyone, the wait time was quick and nice for me with no hassle.

Asurion handled my stolen phone claim efficiently and quickly. I put my claim in on a Saturday morning and had the replacement phone at my house by Monday!! I had not filed a claim ever so I received the 50 % discount on the new phone.

I bought the Apple device from Verizon, they charge me insurance program for 13$ per month. So my device screen became cracked, I apply for Asurion insurance and I got the news that I need to pay deduct payment of 199$. It’s very bad, but I think ok, I will pay, but they also telling me that I will receive the refurbished device.. I have question, what mean refurbished device? I bought brand new IPAD 11 inch pay 3 month insurance, and stay ok with deduct payment 199$ and you send me refurbished device???? I pay a lot of money I receiving ref device. Its look like fraud, big fraud, I don't recommendation this company.

Well I don't recommend anyone lose their phone. But glad to have insurance even though the deductible was not cheap. I guess cheaper than a new phone. They were quick to send the replacement. I reported it on a Saturday, and Monday the replacement arrived. Note along with it that assistance was available but I took it to a Verizon Store. Their service was very good. Recommend it highly.

It started off bad when I wasn’t able to receive my device but I was helped by amazing staff that helped me get a new phone shipped. And when I received I was helped with activating my device. I’ve been the happiest ever since.

We were on a huge time constraint getting this phone before we left the country. The phone arrived on time and without any problems. AT&T and Asurion were very helpful. They even helped us get an extension on sending our old phone back since we were leaving.

Knowledgeable, fast and efficient service. Would definitely use this service again. Great value for the cost and I had my phone in less than twenty-four hours. Customer service representative was knowledgeable and helpful, making the experience enjoyable and painless. The follow-up by the AT&T customer service was spot on making it a seamless transition from my damaged phone to my new phone.

I received my replacement phone the NEXT DAY!! I was so surprised! Thank you for your prompt service! I was very worried about submitting a claim when I broke my phone but the process was very easy and upfront. Being able to complete the claim online was very helpful and allowed me to enter my claim information at my convenience. Thank you again. :)

This was my first claim and needless to say I was skeptical. You hear so many stories about how hard it is to file a claim, how bad the customer service is, etc. So I think, here goes. I get all set, ready for battle. Approximately ten minutes later I hang up the phone with the assurance that I would have my new phone within two business days after the completion of my paperwork. Wow that was painless. The gentleman that I worked with was awesome. He made it a breeze. The hardest part was getting my husband to sit down long enough to sign the paperwork. As promised, two days later I have my new phone. Thank you, Asurion, for your prompt and courteous service.

It when very smooth, the phone was delivered right away, and setting it up was easy. I had to call Asurion the get the sim card activated. I sent back the damaged phone with their easy return they included in the replacement.

The process was rather simple. The one that I have an issue with is that the phone that was damaged does not fire up so I was unable to clear information and there was no explanation as to how to do that prior to sending the damaged device back.

My experience with Asurion (my second time, I believe) was super quick, easy, and definitely effective! Accidentally drowning my phone was not exactly pleasant, and I was sure it would be a nightmare to get a replacement - instead, it was a seamless process, and the cost of my replacement phone (with deductible) was very fair. So happy that I had insurance.

It took a couple tries, but it was an otherwise smooth process. Asurion had to send out two phones because after two hours on the line with an agent and the first phone sent, they had to send another because the first wouldn’t activate. Thanks for all your help.

AT&T - Finally gave up on my phone (charger/battery problems) and put in a claim on a Friday night. I got my phone before 10 am on Saturday morning, and by noon had everything transferred over. The only nit-noid is I couldn't figure out the tape that was included for return, so I sued my own.

So I purchased a Lawn Mower from WalMart. The cashier asked if I would like a protection plan for 3 years that would cover the Lawn Mower if anything went wrong. Of course that is a No Brainer so I said Yes, was not told if anything SPECIFIC went wrong I was told if ANYTHING went wrong so of course 2 years and 11 months go by and now my mower will not start. I am a stickler for preventive maintenance so when Asurion tells me that it is because I have put bad gas in my mower or let the mower set with gas in it which has damaged the Carburetor it is hard for me to believe since I drain my mower each fall and put fresh gas in it every summer.

AT&T - Cell phone was stolen on board a cruise ship and the insurance company handle very well. It was an easy process. My wife and I were able to move forward quickly. Would definitely recommend to others.

Process could not have gone better, had my new phone in delivered to my door and all set up in less than 24 hours! Also perfectly packaged for the return of my old phone, even included tape for the box! Amazing service.

I got my replacement phone in a timely manner. It is good quality, too. The agent I worked with through the chat feature was very helpful! Once I received it, I then took my phone to my local AT&T store for help setting it up. Overall it was a great experience.

Ok so after being sent the wrong phone and then not be able to get a phone like I had I was told by one of your agents that the deductible would be waived. But when I received my bill it had not been waived. So basically I was lied to. Not happy at all with my experience.

I was pleasantly surprised how easy and fast it was to complete the process of filing a claim and receiving a replacement. The process was straightforward and Asurion already had my phone's information in their system so they were able to not only confirm proper ownership but they also quickly sent a replacement. I received my new phone in less than 48 hours of filing the claim. I was also impressed they included a new case as they assumed that was also lost along with the phone. Glad the phone insurance was worth it when it came down to unfortunately needing it.

Fast, accurate and flexible. Shipping was fast and effective. Easy to communicate with representatives and payment was easy. Efficient way to handle device malfunction even if stolen. Would recommend insurance plans. Love my new watch and seems even better than the last! ATT made it easy to get connected with Asurion. Very smooth transaction and transition after frustrating time.

AT&T - You guys literally had my new phone to me the next day. And on a Saturday, nonetheless. Excellent customer service. Phone was a bit of headache setting up since my old phone was destroyed so badly, but still great work on Asurion’s part.

The experience was unexpectedly positive. From initial claim to replacement, the process was clearly communicated. I had my replacement device within a week of initial claim. Asurion did a great job keeping the process on track and communicating with me each step of the way.

Process was easy and straight-forward. Appreciate the discounted deductible since this was my first claim in 4 years. Had a problem getting my contacts to upload, so needed to work with Apple and Yahoo. Requested an extension to return my old device which was granted. Thank you for your excellent customer service.

Asurion Customer Service Representative was courteous and knowledgeable. Provided great customer service. Rep explained Asurion process and provided claim number for me to follow up. Asurion shipped device out as expected. I appreciate the great customer service that was given to me. Keep up the great customer service.

When we chose the replacement phone there was no indication that it was on back-order. It was frustrating waiting and getting a run-around from different workers. My two stars are because (1) the customer service from one worker I spoke with was very helpful and she finally gave some concrete information and informed us that the warehouse had it on back-order even though the website didn't correctly show this and (2) the customer service worker who helped us set up the phone was very knowledgeable and helpful. I personally believe these two workers should get raises or promotions because they went above and beyond for me and my wife.

And I was able to get back to normal soon which I think it’s the main reason for insurance.

Everything went soooo great, it was fast and hassle free. It was very nice knowing we could get a replacement phone for my son by just a few simple clicks. It’s well worth the extra money spent monthly for this great insurance.

The replacement phone that was initially sent to me was a restored phone with an inferior display. My malfunctioning phone display is much much superior with a sharp, crisp display. I went to AT&T store and they tried to get the replacement phone display to improve but was unable to. So I was disappointed and called you to ask if I could send it back and get a NEW phone to replace my original phone (since that is what I was promised when I called in the first time. You can check your recordings of that call and verify that I was promised a NEW phone. The representative yesterday was very nice and was eager to please me and also promised to send me a NEW replacement phone. Both representatives were extremely nice and eager to satisfy me. Thanks for being such a great company. I look forward to receiving my new replacement phone soon. Suzanne

Asurion provided excellent service. It even used a "call back" option so I didn't need to stay on hold while waiting for a rep. The return service The AT&T associates at the Carson City location were very supportive. The return of the broken phone was also hassle-free with the original, reusable shipping package. Thank you.

Good communication and great service. This took a while before getting resolved. This issue took more than one time to get it right. I thank you for working with me and AT&T working together. I will be a few day before activation.

I started the claim process online about 2 weeks after an employee's phone was stolen. I was told that it would be a while before the use of credit card funds to pay the deductible would be approved, so I had to wait about 50 additional days before completing the claim process online. I believe Asurion allowed 60 days. I never had to talk to anybody. I just answered simple questions and clicked Next a few times. Ultimately, I found that the deductible is charged to our AT&T bill. We received the replacement iPhone 7 Plus the next day. The box says "AT&T Certified Restored" so I'm sure the phone isn't new, but it does look new. It came with earbuds, a Lightning to 3.5mm headphone adapter, Lightning charge cable, and a USB wall adapter. All appear to be genuine Apple. I highly recommend Asurion; they made it so easy.

Everything went great. Service was good and small wait time. It was nice to be able to call instead of go to a retail store. I don’t know what else I could say. I am please with the services and will continue to use them as needed.

Overall experience was great, however, I was speaking to rep #1 and in the middle of verifying my email for confirmation/tracking purposes, an automated system kicked on & lost my call to that rep. So I had to get a separate rep on the phone to complete the call & update the email acct. No big deal though! First rep said it might take 1-2 business days. Rep #2 said it could be 3-5 because my replacement phone was on "back-order". However I received the replacement phone on the morning of the very next day. Very satisfied! 10/10! Would recommend. :)

I’ve had many many iPhones and replaced each one myself but was told I had to use the service to guide me through the service. I always just put in old SIM card and back up from iCloud latest backup. I was told I could not do this and had to use new SIM card and had to set up replacements phone as a NEW DEVICE. I lost all my contacts and all my photos of the past 10 years. After wasting an hour with this disaster I another 25 minutes for a supervisor and by then I had redone this a the way I always go - the supervisor was Brain and he was knowledgeable and helpful. This is not a review about him.

The young man who helped me was very helpful. He was friendly and very aware of all the options that you had to offer. When I left I was confident that I was going to be happy with the result of getting my internet fixed.

The person who took care of my claim was very courteous and immediately processed my claim. Also the pro tech who helped me set it up was very helpful and did an excellent job of being not only kind but patient with a very nontech person who is also old.

The insurance claim was easy and fast. I wasn't expecting the phone for a couple of days but I received phone within 24 hours. The Directions for mailing the old phone back, it came with everything I needed to send and set up new phone and I was up and running.