Asurion Reviews

This was a very quick, efficient, and easy process! Prompt with getting back as well, to see if you were covered or not! You can take a picture of your ID and submit it as well as print out the form you have to sign. All I had to do was upload it. Thank you!

It was super easy and quick to file a claim online. The phone arrived the very next day with everything that I needed. It was really simple switching everything over to my new phone. I had a great experience. Definitely recommend.

I am 56 years old and have never written a customer review. I filed a claim with Asurion at 7PM and received a replacement phone around noon the next day. That's SERVICE. I would recommend taking your new phone to your carrier to do the transfer. I wanted to blame Asurion for my problems. Please read my story below.

Very great service and fast shipping. Thank you to all for the great service you provide. Love that it is fast and simple to file a claim online or via phone call. Once again thank you very much. Keep up the good work everyone.

When I called in to activate my new phone, I had the best customer service experience. Linda was amazing and patient to step me through the process. Instructions included were very helpful but it was the customer service call that made all the difference.

I have been a customer with Asurion for around 4 years at 15$ a month. I have been paying insurance on my Verizon cell phone even after it was paid off 2 years ago. Recently I dropped my phone and cracked the screen and busted the camera, so I called Asurion to file a claim. I was advised that my co pay was 150$. A new phone matching the same one I have retails for 160$. I have filed 1 phone claim in 4 years. I feel this company takes advantage of people and they have basically been stealing money from me. Just the past 2 years I have given them 360.00 for a phone only worth 160$. They refused to reduce the copays. Absolutely a scam.

The lady who helped me with my claim on the phone was professional, understanding, sympathetic, and helpful throughout the whole process. I am very thankful for her help and would be a return customer. I received my shipment in just two days.

Seamless process! User friendly! Great customer service! Super Fast! Extremely Fair! To the point! And claim was submitted, processed, reviewed, approved, and new phone was received all within 3 days! Definitely worth every penny of their services!! So glad I purchased! Definitely recommend them for phone coverage!

I liked how easy the process was. Thank you! It’s a big deal these days to rely on your phone and to unexpectedly break it and then rely on a 3rd party to quickly assist you in getting a new phone. Thanks for making it easy!!

Customer care was great! Very professional was on point telling me everything that I needed to know. Told me everything that I needed to know about setting up new phone and the proper way of deactivating the broken device and proper way of sending it back.

I was not expecting to receive my new phone the very next day in less than 24 hours. The website really helped to walk me through setting up my new phone with my former apps and pictures. The box, tape and label made the return process very easy also.

After a month in quarantine, about the same time my cellular stopped working, I got my replacement device in two days from the claim. Due to the time I already had with my device, I got a discount on the deductible of $150 off. Thanks.

My phone was dropped and destroyed on Wednesday. I put in the report on Thursday and received my new phone on Friday!!! So efficient!! My phone is my life so I’m so thankful for Asurion. Thanks for making this process so easy!

Phone was just as described and arrived sooner than expected! It's been a while since my last insurance claim but each experience has been very easy. Extremely satisfied with the process and the service provided by Asurion. Another happy customer!

Brody, at the AT&T store was terrific. Patient and professional. The new phone came quickly - I'm trying to delete the old one and mail it to Asurion. Service with Asurion much better than in the past. I would recommend them again. In the past, I could not say that - they would try and fix a broken phone. But this time, they were customer centered. I would use AT&T and Asurion again based on this experience.

From the beginning to the end, Everyone and everything was prompt and great. Thank you. Exceptional customer service. Everyone was so friendly and went over the top to assist me. I’m glad Asurion is a part of the ATT service.

Fast, well knowledgeable about my claim. Was very nice throughout my whole process. I was very pleased. Will recommend. Took me several times to get in contact with someone. Pleased all around. Love my new phone. Was surprised with the quality.

Josh from Tennessee was the tech that helped switch the old phone over to the new one. He was amazing. He went out of his way to make sure that all the information was transferred and the phone worked perfectly. Thank you!!

Fantastic! Turnaround time was less than 24 hours, I was totally impressed and back online working right away. The process to set up my phone was very easy to follow with only minor assistance required for erasing my old phone. Thank you!

Really nice and quick. We are so grateful for the quickness and the easiness of the whole process.. The customer service was excellent. They were knowledgeable and explained the process and were very patient with me. I would highly recommend Asurion to everyone, this puts our mind at ease and just knowing that our products that cost so much are covered. It only takes a few minutes to get things resolved. Thank you????

Fast and efficient service, quick authorization replacing my phone plus 2 day delivery of my device, and I was able to track my shipment. Happy with overall service. Especially with this pandemic where everyone have you waiting hours on the phone.

The process was so easy. I just went to the AT&T store and told them the problem with my phone. There was no paperwork for me to do and 2 days later I had a new phone. Great experience. Thank you Asurion.

I didn't expected that I have the options to get a replacement with my Asurion insurance. It’s a best carrier I have and one of the reason I didn't went to a different carriers. They fixed or help you with the issues you have. They went above and beyond, It’s an Excellent Customer Service.

Very helpful and easy to understand, as well as understood me. I didn't have to repeat myself at all. It was nice. When there was silence she filled it without interrupting or being awkward. Was very easy to talk to.

I called in the afternoon. Spoke with a representative explained to them the problems I was having. I was told I my mobile phone was covered under my insurance. They put in my claim and I received my phone the very next day. Service was great and Very fast.

I’m very pleased with my experience. It was easy to file a claim. I got a quick response and replacement phone was delivered a few days later. The replacement phone was easy to set up and is working great. I have had to file a couple claims over the years and is always easy.

The process to get a replacement device was extremely easy and the device came the very next day! I was shocked how quickly it came and the return process was so easy, everything to return the old device was included in the box. I am very pleased with the service.

Great service and very fast delivery. It was easy and quick to order the other phone. I would recommend this for anyone who need to replace their phone. I’m very happy and would recommend this to everyone. Thank you so much and the best part was I did it at home. No need to go to store.

The replacement process was promptly. The replacement device was delivered the next day after submitting the claim, I was satisfied with the replacement device, instructing for activating the new device was very helpful. I would recommend this service to a friend.

Excellent service in the reclamation online! It's more fast to do by internet! Because in the service client by phone, I have to wait longer and the person who attend me, was very Ruff! I dont remember the name of that person. But anyway I am fascinated with the online service!!! You are doing GREATTT!!!

Thanks for taking care of me. The claim process was easy. Replacement cost fair and my new phone arrived in less than 2 days. The claim can be done online, also the process is very easy. It is a good decision to take the insurance because it give you peace of mind. On the top of that Asurion is an excellent company.

The Verizon store on Rte. 7 in Norwalk is amazing. If it weren't for them, I would no longer be a Verizon customer. My phone was lost and they offered a replacement to use over the weekend expecting my new phone to arrive on Monday and instead it arrived the next day! Thank you!

Incredibly efficient, easy claim to file online, phone arrived within 48 hours. We enjoyed the benefit of an upgraded phone which was not expected and at no additional cost. My son who uses the phone was thrilled! I plan on keeping the insurance, provides peace of mind.

My phone was stolen and the day after I made my claim I already had my new phone! Couldn't ask for better service from friendlier employees. Have never had to deal with this before so was pleasantly surprised to find out that with the right company it can be a painless experience!

Always easy to work with! Super quick shipping. Very pleasant and patient customer service. The $30 fee for a cracked screen is great, especially when they come to you and it only takes 15 minutes! Asurion is great! Would never go without the coverage!

After losing functionality with the phone, your company quickly presented me with a new phone. The process for requesting and obtaining a replacement was nearly seamless and definitely quick. Absolutely phenomenal! I would recommend this service to family and friends.

All service was timely. It was nice to have continued service without much interruption. 24 hour receipt of a new phone is great! I will always carry Asurion protection for my phones in the future.

Fast and reliable service, he was attentive and answers all of our questions. Thank you so much. The screen replacement was awesome and he had it done in under the expected timeframe. If something were to happen to it I will contact you guys. Thanks.

I sent the old phone back on Sunday. Great and fast customer service. Happy with my service. Continue the great customer service. Had trouble saving all my text messages on my new phone and did have to delete them all.

Quick replacement services and very courteous staff. And yes I would recommend AT&T to a friend or family member although most of them are with Verizon and they refuse to leave or even consider it. I hope this info was helpful to you.

I was extremely satisfied with how fast I received my replacement phone especially given our current pandemic situation. I received the replacement phone with one day and was given an upgrade on my phone as well. It took me a while to get used to the upgrade but I’m learning quickly. Thank you.

My phone was delivered expeditiously and I was excited about that... Also, the set-up process was extremely easy! I give Asurion a big thumbs up for this easy transition! If I have to recommend an insurance carrier for cellphone protection, this will definitely be the one...

The phone came a day early and your customer service team was awesome at handling the set up for us. The rep was very helpful and had high energy. She had my daughter back on her phone within 3 min of the call. Keep people like her on your team.

The entire process to get my issues resolved was quick and painless. The replacement and parts arrived within a day and everything was included that I needed to get back up and running. I do thank you for your assistance and outstanding service.

Very satisfied with the end result! However it took you sending me a second phone, because the first one was broken. When I called back the women on the phone at first was less than helpful. She wanted me to troubleshoot the broken phone that you just sent me! I asked for a supervisor. Who immediately confirmed my shipping information offered me an upgrade and apologized for any inconvenience.

My experience was pleasant, easy and efficient. I was nervous about my time without a phone. I used the Chat service to help me. Cristopher was great! My new phone arrived fast and was simple to activate I would definitely recommend and I’m happy I invested. Thanks Asurion.

We got the phone and it worked perfectly! It was exactly as promises, timely, and easy to send the damaged phone back. We are happy with the plan, the price, and the new phone. Thank you for the great service.

Quick and simple. You did a great job!! Thank you very much For your efficient handling of my replacement phone! I would recommend you to a friend and would tell AT&T you are good for sure. I enjoyed the simplicity of the process and it did not stress me out at all.

Awesome service, FAST turnaround. My charging port became inoperable, so I went online and filled out the report/claim and the phone replacement came NEXT DAY! The deductible was low since I had not filed a claim before. Would absolutely recommend this to anyone that uses their phone as a business tool.

I think this process has proven to be very user friendly, you just have to pay attention! Just like this review has to be longer than I feel it should be before it will be expected! Just a little TOO much to pay attention to, but very worth it!

Took a while to get everything in order as far as the affidavit was concerned. But once everything finally got processed ATT sent the phone out over night. Then she was able to start using her phone again without getting shards of glass in her fingers. Everyone is happy again.

Once we got past the difficulty of filing the claim, the service was great. Delivery was fast, my questions were answered quickly and the phone was up efficiently. It continues to work well. I hope to avoid using this service, but I’m sure glad it was available.

Easy and affordable way to have a replacement phone. My phone arrived quickly and the returning of the damaged device was easy as well. Using the online tool to file a claim was easy as well. Would recommend to anyone. Thanks again!

Wonderful service. I was pleasantly surprised with the timely manner in which everything was handled. They came out the very day I placed my claim and my daughter was extremely happy to have not been without her phone but for a couple of hours.

Had a hairline crack on my Apple Watch face. I tried to continue to use but couldn’t answer calls or respond to texts due to the location of the crack. Finally decided to use the insurance I had on the device. Filed a claim online and had a replacement (and upgrade) within 2 days. I couldn’t have been more satisfied!

My 92 yo Mother is in my plan and dropped her phone in the toilet. Getting a new phone at 92 is not an easy experience. We did get a similar phone thankfully and the next day. Thank you for the great service during a pandemic!!

Great and speedy service. Phone came in within 24 hours. Shipped old phone back to carrier today. Satisfied with my new phone and its features. Would recommend this service to as many people that I know, it's definitely worth it.

Being a novice at setting up a new phone I was thankful that my chat partner from Asurion was patient and extremely knowledgeable about my task. I would never have been able to do it by myself. Thank you very much for getting me set up.

Yes, AT&T has been with my family and I throughout the years. I would recommend to other family and friends. Hope I continue to keep the service. Great customer service and support. They always stand behind their product. Prompt with everything throughout the years. Be safe through the Pandemic.

So for it’s ok. I don’t have any issue. I already sent my old phone. Hopefully you will get very soon. I charge my phone full. There no problem. I call many places but no issue with sound too. I think it’s ok. If I have any problems I call back and talk with someone.

Very easy and fast delivery! The whole process took less than twenty minutes on the phone. Although the call did get disconnected we were able to finish the claim online. Compared to what a phone costs upfront it’s well worth carrying insurance on your devices. Thank you for helping us with our claim!

Awesome customer service. Thank you for always being there. Everyone whom I ever spoke to was always super nice!! Very compassionate and extremely friendly. Be safe, be well, be happy!! PS I also appreciate the tech support you have working along side you!!

Everything went pretty fast. Loved the service. The only down thing was the charger that came in the box takes forever to charge the phone. Thank you for the great service... It was great having a insurance 'cause I got the phone delivered to me the very next day.

Wonderful customer service response and appreciate the patience that all representatives had with me during this trying time. I had personal experience some personal hiccups in my own life and found that in conversations with the Asurion team that I was not alone and was quickly and efficiently helped in all matters. I appreciate the team and all the service that they provided most importantly that they continued to work when the world seemed to halt. Much love!

Fast delivery of replacement, easy return of broken device. Website forms are easy to fill out. Only other way this could be quicker is if we could do at the store. I like how I can cover multiple devices, for one low price, my only wish is that the deductible was less.

You guys were AMAZING! My phone came the day after I put in a claim! The box came with all the instructions on how to switch everything over and it was super easy. I would 100% recommend Asurion to my friends. Thank you so much!!

Fast easy service online. There’s no way anybody can mess up. You know exactly what’s gonna happen and, boom! It happens! You get your replacement device and now I’m happy!! Great company!! Easy to deal with. Got my stuff two days later.

Replacement phone was sent SUPER FAST. I called on Monday around 4:30PM and they had it AT MY DOOR by 10:30AM the following morning! The online claim experience was super easy and convenient! I was beyond impressed! Will definitely keep a an insurance policy with you all as long as I have a phone! Amazing Service! Thank you!

Asurion and AT&T made the phone replacement easy. Staff were professional and very helpful. Thank you for everything. AT&T had a system set up at the store to keep everyone safe during these uncertain times. Asurion shipped the new phone very quickly.

I am so happy that all this worked out so well. My husband's phone started acting up for a while and he kept thinking it was gonna be OK it will fix itself but unfortunately on the last minute and last day he could not get into his phone at all. His new phone came in just in time. Thank you!

The claim was VERY easy to file online- The website was easy to use and follow. The claim was placed on Monday and the phone arrived on Tuesday! When the package arrived it was simple, everything was provided to ship back the damaged phone. It was easy and convenient.

I had tried for a couple days to submit my claim online. However, after speaking to the rep she said it has been down. She was one of the nicest ladies I have talked to and was very prompt. She made sure I completely understood everything. My device arrived the next day! I was very pleased with my experience.

I was very please with the process. The device was flawless. Although my previous device was lost and I didn’t receive a new card. So I will have to go to my local carrier store to get a replacement. Which is a small matter. This is the only reason I didn’t give a five star.

Very professional and fast. I had no problems when I explained what they did their investigation and got right back to me. I’m so happy to have this insurance so I’ll never change insurance. I’m very satisfied. This is why I rate them 5 stars.

Fast and great service, but website needs some work. I have to resubmit request a few times before completing and succeeding. Hopefully they fix it, but once submitted the replacement phone was received and their technical support got me connected in no time.

She was awesome. I wish there’s was more Reps like her. She was all business. Trying to resolve my matter. Did everything to get my matter resolved. AT&T definitely should be giving her a raise. And paid vacation. I can only her she treats everyone.

I was amazed of how filing the claim online was so easy and speedy. The Delivery of my replacement device WAS QUICK and the customer service rep for set up was amazing and very knowledgeable. Five stars for an amazing process.

Insurance gave me immediate help by giving me a new phone the next day. The dealer was so helpful through the entire claim process and set up of new phone. Kudos to At&t and to Radio Shack in Hondo, Tx for such wonderful employees.

Once l informed Asurion of the loss of my phone Asurion immediately forward me my new phone. I believe on the second business day my new phone was in my possession. Asurion made it very easy and fast. Actually this is the first time that everything went EXCELLENT. I needed my phone ASAP & that what l got. Thank You Asurion.

Very easy and fast process. Claim submission was simple and new device arrived within a couple days. Transferring of content from old device to new device wasn't as simple as I hoped as not all content/settings/etc transferred during the smart switch process.

I have been with AT&T for many years. I have home phone, internet, DirecTV and wireless service. When I’m not able to make payments when due they provide payment arrangements which has helped me tremendously. The replacement phone was delivered quickly I appreciate the great service I received.

It was an awesome experience, I placed my claim at 7pm on a Tuesday, the next Wednesday I received my Apple Watch on Thursday at 10 am! Awesome experience! I was not expecting this. I was overwhelmed with my experience. This experience was mindblowing.

I received my replacement in less than 24 hours after I sent in my completed paperwork, it was not as complicated as I thought it was going to turn be just to get a new device. Thanks for getting the job done for me.

The whole process was so easy. I went online and filed a claim, by myself, without speaking to anyone and got my replacement phone two days later. There is an option to speak to someone if you have any questions or concerns but it was so simple just to do it myself.

Great service. The system was easy to use. Phone was delivered very quickly. No issues what so ever. Happy to have the insurance. Verizon in Vails Gate was professional and took care of the entire situation immediately. No problem. Thank you and I'll continue to use this carrier and provider.

Exceeded my expectations at every stage in the process. I was very surprised how easy it was to file and process my claim. There were only a few questions and I had my replacement in a couple of days. I am one Very happy customer.

I was very pleased with the service that Asurion provided. They were quick to send a replacement phone and answered all my questions. When my new phone arrived I called and they helped me set up my new phone. I would definitely recommend Asurion to a friend.

The process was easy and done with efficiency. The phone was replaced and was quick in regards to the entire process. The operator on the phone was able to guide us through the process and ensure that our phone was dealt with in a quick and expeditious process.

Son had screen go bad. Phone replaced. Nice and quick. Only thought.... If I paid 2 years at at a 15 month (360) then 149 for the deductible it was over $500. Doesn't quite seem like having the insurance actually saved me any money.

I am very impressed with how fast Asurion replaced my phone. It was easy and fast filling out the claim. I got my phone the next day. I highly recommend insuring your mobile devices with Asurion. They’ve got you covered.

I have nothing but positive reviews about my experience with you guys! I had a traumatic experience where my phone was stolen from me. That same day, I suspended my old phone through AT&T and filed the claim. Within two business days I received my new phone. Everything was great! Thank you!

Could not be happier. Thanks so much for quickly resolving my problem! My iPad was quickly replaced and the whole process was flawless and fast! I will continue to use your insurance for all of my Apple devices that I am able to. 5⭐️⭐️⭐️⭐️⭐️ All the way!

Very easy and smooth replacement. Everything went well. Ordered and shipped very quickly. No headaches. Hopefully this will never happen again but if it does I am thankful that I have and will continue to have insurance on the phone.

It was a good experience for everything else that went down during this time. Everyone was very pleasant during my experience with your company. And tech support tried their best to help me after I got my new phone.

After submitting my claim, it took about 2 weeks to get my replacement cell. I followed the procedures for activation of the new cell, and was able to successfully transfer my data and get up and running. As of today, I have experienced no difficulties in using the new device. My experience was easy and the technician guided me through the process with ease. I would give AT&T a very favorable rating.

Had a problem with my phone and went to their site to put in a claim. Paid a small deductible. I had a choice between 2 phones. Picked 1 and it was sent out overnight. Received it quick. Great company.

The directions for the consumer to transfer from one phone to the other is way too complicated, I couldn't do it. I had to call the "help" line & spoke to a very nice woman named "Ria", she was very patient with me & she did a super great job and walked me through the process with ease. Kudos to Ria. If I ever need help again with these phone I wish I could reach her, that's how great she was helping me. Stay safe & be careful out there. Thank you.

Since I first called the service was friendly and the shipment was fast, instructions were clear and easy to follow. The quality of the product is great and returned label was included. This process was easy to complete. Thank you.

Thank you for providing a no hassle return and for providing online instructions. The instructions were simple and it was connected with our Verizon account so I didn't have to search for your website. It is times like these that I am glad we insure all of our devices. Thank you for making it simple.

It was a relatively painless process. So glad I bought the insurance on my teen's phones. They have both had to have them replaced even though I insist on super-strong cases. Kids are careless and drop them. The hardest part was waiting the 3 days to get the replacement in the mail!

Great replacement phone and service! Fast turnaround on replacement device. Phone was exactly like my previous phone. Service was fast and easy to obtain. Nice that you can just slip the old phone in an envelope and send it off. Thanks!

Awesome, quick, friendly service as always. We have had to use this insurance several times and Asurion is awesome!! Had had offers from other insurance companies to cover problems with lost/stole phones. Would NEVER change. I know from experience what we have with Asurion.

Very easy process, extremely fast delivery, easy tech support. I would recommend this to everyone. Anything can happen to your phone. It's great to know and feel your phone is in safe hands at all times. The company helps you in any way possible. I was able to set up my device within 2 days since it was a weekend.

My iPhone was damaged and they had a new one to me the next day with an envelope pre-stamped to send back my damaged iPhone. It was amazing how quick it came in how quickly the problem was handled. I would definitely recommend anyone that has Verizon or AT&T to go ahead and pay for the service because it’s definitely worth it.

Great service. I received a replacement phone in a very timely manner. I was impressed with the email we received once the phone we returned was received by Asurion. I would definitely recommend Asurion! Thank you for great timely service.

This is the third time we have used Asurion to make a claim, and it has gotten easier and more convenient each time. Very clear and easy process. We had a new phone in our hands within two days. I would recommend.

Wow, Outstanding service, during the COVID-19 crisis. Very, very quick response, had my new phone within 48 hours. I never have anything usually work this great for me. Super friendly service from the top all the way down. I am still amazed how quickly everything was handled. Does me pleasure to write this review. Thanks again.

Was all done online through automated system. Basic and easy. New replacement Arrived on time as expected. Everything was simple and easy. Nothing hard or eventful to report. Yes I would recommend this service to others.

The process was a little confusing at first, but once we got to the right place, was super easy to take care of our claim. The replacement came very quickly with what we needed to send it back. I would feel comfortable doing it again.

My wife’s phone was run over, and would no longer work. We got online and started a claim and the replacement phone was received the next business day. Every part of the process was easy and seamless. We were very pleased with the response time and the overall experience.

I had an issue submitting claim online and the person I was able to speak to was so helpful and patient. Great call. I even had issues when the new phone arrived and someone sat on the call for almost an hour to assist me and make sure the phone worked properly.

Lack of choices for a replacement phone was very disappointing. Phone was shipped quickly however the directions in the box and online were only good if your old phone was fully functional. I spent over an hour trying to talk to a human at Asurion but could not. I spent over 45 minutes waiting and talking to a Verizon rep in order to get the motoz4 phone to function. I still had to enter my contacts by hand and lost much of my items from my old Samsung.

Everyone was SO helpful!! Made sure my phone was working perfectly until the call. And everyone was very kind and I appreciated all the help. Happy to say my new phone is working properly. Thank you so so so much!

The person I chatted with was very helpful with opening the case and getting my phone sent out. I am having issues with the new phone though and may have to contact them again because the screen is not sensitive to touch. But overall experiences was great.

The claim process went smoothly and I received the replacement within 24-48 hrs as promised. After pairing the new phone I had difficulty receiving service. One call to an Asurion rep took care of my issue. I also approved the instructions to download pictures app so I do not lose my photos. That was a big concern of mine. Very smooth process.

Everything went well and the phone was surprisingly at my doorstep within one day. The old phone fit perfectly in the box, the new phone arrived in and dropping it off at the Post Office was simple and quick. The new phone was an upgrade, so I don't feel like the price I paid for the claim was too high.

I was fairly happy with my experience. I had broken my screen, the insurance sent someone the very next day to replace my screen. After the screen was replaced, my phone was not working properly at all. After talking with insurance again, they sent me a replacement device that was a newer model than my newer phone. Very happy with my new phone however, when I sent my old phone back, there was no padding and made me nervous because there was no cracks on the front or back. Other than that, I am very pleased.

Other than the time it took having to print, review and load the affidavit, the process was fast and easy as usual. When I called for help, the representative was fairly nice and explained everything I needed to do, fill out and load the affidavit. The phone was received quickly and works great.

Camera lens on the back of my Galaxy S10 5G cracked. I called for repair instructions. Replacement phone received next day with instructions that worked first time. Everything up and running; nothing lost. Totally satisfied. Would recommend. Glad to have this coverage on another phone on our Plan.

My case had to be escalated, but they came through beautifully. There was an issue with the start date. And because of my history, they were able to offer a considerably lower fee. Couldn't have been happier. Got the replacement phone in less than 12 hours!

Was very pleased with service handling my claim. Was fast and very informational. Kept me in the loop all the way on phone and via email. Greatly appreciated with the process they handle claims and their service once I was directed to them.

Fast and easy service!!! I was surprised how efficient the time frame was. Returning my cracked phone was very fast too!!! Always happy with Verizon's signal and customer service. Will always stay with Verizon.

Sealed tape on box was partially off, inside box the accessories were not sitting in place. Gives impressions that my warranted out phone may not be new, but refurbished. Also, phone was dead and typically new phones come halfway charged. I expected a new phone & phone looks new, but due to packaging & phone battery dead on arrival, I'm unsure now.

The phone got to me very quickly and I appreciated the updates along the way. When I called to activate, the tech went figured out I had done something wrong and took the time and patience to walk me through the process again. She asked me questions along to way to get the answers she needed as she realized I wasn't very tech savvy. The entire process was going to take longer than she could spend on the phone with me so she asked me what number she could call me back on and check on me. AND SHE DID!!! Now that is CUSTOMER SERVICE!

Everything went so smoothly, we couldn't believe it! I received a new phone replacement in just a couple of days. Customer support was very accommodating and made the process very simple. The price for the replacement phone was reasonable.

Very easy to Navigate. Also when you call the lady is nice, polite and helpful. I would definitely recommend my friends and family. It would've been a little easier if I had the tools to take the battery out. Thank You for all your help!

The replacement phone arrived in less than 24 hours. I made the entire claim online, and the process was simple and easy! The new phone works great and is actually a better phone than my previous model. We are extremely satisfied. Thank you!

Claim was quick and easy. Very short turnaround time. Back up and running, sim card provisioned at ATT store. The claim form by phone was easy to navigate through to the end. That was a very good Job. Thank you.

Great service with AT&T and was so glad had insurance on my phone! Got my new phone the next day... Remember protect yourself. Get the insurance with your plan!!! Asurion did a great job from the minute they took my call to replace my phone and just took minutes!!!

Came quick but it didn’t have headphones so I’m a bit disappointed about that. I would like if someone can reach out in ref to that or send the headphones. Other than that I’m wonder why this time my charge was $200 instead of $150. We have been customers since 1999.

Every step in the process was simple and easy to navigate. The online process was very clear. The phone arrived promptly and it was great to get emails and texts on the status of the claim. The return label, box and bubble pack were provided which made it easy to return.

It was a excellent services. Thanks you. The agent was helpful and gave us the time that we need to connect the móvil. We have to call twice due to the first equipment that they send was not working properly and the send us on other móvil which was good. Thanks.

Well you guys did the best!! I love AT&T. Thank you for everything. I really like AT&T. I’ll be a customer forever. My first phone got water damaged and screen broke and you guys send me a new one and it’s awesome! Thank you.

Less than two days I had my replacement phone! Thank you for swift service and excellent communication! Very satisfied. Not having to go through a lot of red tape has made this transition seamless and easy! In the future when I purchase anything that could be covered will now be a definite must for the best protection ever!

Customer service was really great, only issue was that week of the 1st replacement, the baby dropped the phone, that caused a tiny crack on the top side before new case arrived. No problem for wks until it stopped charging & something else. Yes, knew no warranty on it, but geez. It was hard enough paying for 1 repl, but the 2nd within a mo? I take care of my daughter while she's back in college & 2 grandbabies, money is tight. Anyways, other than that, Asurion CS is great.

The entire transaction was painless. Within two days my new phone was at home and set up. The only problem is that the new SIM card would not connect and receive service. So I just placed my previous card in my new phone. I just wish there was a technician to change the screens in my area. That might be a void that I might be able to fill in the future if the price of oil doesn't climb back to a good price.

My phone was replaced and arrived very quickly. The customer service rep was knowledgeable and was very efficient. Returning my damaged phone was easy and my new device arrived in perfect condition. It is well worth the cost of this insurance especially if you are making payments on your phone and haven’t paid it off. Very happy with this service.

I was helped by very caring, patient and professional employees. They made sure my needs and questions was met and answered. Although we are in a pandemic your organization is still there for your customers. You're a top notch organization. Keep up the good work. Great job. I will recommend you to family and friends. Thank you.

When I called you were very understanding and explained things to me that I could understand. Very nice to talk to and my phone came the next day. Thank you. There wasn’t a long wait time on the phone when I was put on hold.

I’ve paid 8.99 each month, since 2012. I think it’s odd I have to pay any deductible or return my phone. When it’s already paid for. Some would say it’s not the best, but it does work. I did get a refurbished phone in a couple of days.

The Pro Tec assisting me was very patient. She worked really hard to help me get my information transferred. My password stopped working for some reason. I was encouraged to call back if it started working and she or one of the other techs would help me.

I was pleased with my phone. However it did not come with earbuds or a charger. Other than that I have been very happy with all of my phone claims that I have had. If it would’ve came with everything I needed it would’ve been a five star no questions asked.

Transaction was very smooth, got the phone on the mail the next day, and the support team was easily accessible to activate my new device. I even received a device of a larger memory capacity for no extra charge. It was very convenient that everything needed to send out my old device was included in the packaging for the new device.

Thank you for the great service I received in handling this situation with my phone. Looking forward to taking care of business in the future with your company. Sincerely Sharon **. P.S. My phone is working very well. If anything is wrong with my phone in the future I will definitely be contacting you.

Easy claim processing. Knowledgeable staff. The replacement devices were brand new. Return envelopes included with the new devices. I recommend getting full coverage insurance. I've made numerous claims and they are always hassle free. Asurion has a easy to use and complimentary insurance claim system.

I was able to talk with a live person to handle my situation. I have been with ATT/Asurion for many many years and never had a claim. I am thankful that the service a handled with the upmost respect and impeccable service! Thanks Asurion! You’ve done well.

The agent did an outstanding job. However my old phone will not allow me to transfer my data (such as contacts, etc) from it to my new phone. The agent offered to help me. My old phone looks as if it has been crushed by an eighteen wheeler but more likely it was crushed by a garbage truck in the alley behind my garage since that's mostly the only thing that comes down the alley behind my house except for handymen picking up used appliances and other throwaway items.

Filing claim went pretty easy. However, was sent a letter in mail that said the device that was broken was not on my account. Confused about that. However, replacement sent following day and set up myself since Verizon decided to shut that store down overnight.

Great fast service. No issues. Maybe more instructions with the new device on how to set up would have been helpful but otherwise it was good. Got here the next day in good condition. Would definitely recommend to anyone looking for a warranty service.

So easy. Fast, replaced with newer version of my phone. Excellent. Was easy to transfer everything from old phone to new phone. Can't wait to use all the features. I use phone for personal use, and for business. So getting phone back quickly was much appreciated.