Asurion Reviews

Very fast service. Quick guide to help setting up phone. Pleasant and helpful customer service person. Too long to wait on 1 800 number so chose the callback plan that worked out better as I'm sure is the plan.

The issue with my phone was handled in the best way I could imagine. I wasn't able to get my phone repaired but a new phone was sent to my within 24 hours. I have never had an easier time getting a replacement phone.

I have filed a claim 7 different times and I still can’t get my replacement. It is absolutely ridiculous that nobody can tell me why it keeps getting denied!! If you damage your iPhone go through Apple care!

First time utilizing my insurance and it was so easy and such a pleasant experience. Staff was friendly and helpful. The process to send back the phone was an absolute breeze! The technician on the phone was professional and thorough.

The carrier could not identify the problem with the previous phone. With Asurion everything progressed smoothly from start to finish. The representative was polite, courteous and informative. She listened to me give the description of what was happening with my phone attentively. I received the replacement phone in 2 days. Thanks Asurion!

I took my replacement Asurion iPhone to the Apple store because it was glitching out. The guy basically told me all the parts they use to refurbish their iPhones are third party knock offs. These phones glitch constantly and do not function as the original iPhone is advertised. They are cheap frankenstein knock-offs. They are nowhere near water resistant, their batteries don't last and the screens and software glitch too.

Having Asurion as insurance was easy to use, accessible and I will never go without insurance again. The agent was helpful in assisting set up with the telephone when I called. FedEx is very secure as the shipping agent. Thank you, Chris.

The phone wouldn’t charge and was able to get a replacement without difficulty. Very easy process and phone came next day! So glad for the stress free process. Glad to have a loyal company to deal with in this day and time.

I only had to make one call to Asurion to have my phone replaced. I received it the next day. I could not believe how great a job they did. 5 stars without a doubt. I would recommend them to anyone who buys any type of phone.

Dropped the phone and cracked the screen. It was under insurance. The AT&T store took care of the reorder fast and easy, and then the tech over the phone activated it all again quick and easy. Very painless and easy.

My wife's phone has been giving her issues for months now, random apps opening, calls switching to facetime, etc. I convinced her to let me file the claim and get her a new one through Asurion, and it was amazing! Got the phone the next day and was able to set it up easily! It's been a week and the phone seems to work perfectly. Very happy with how this works. Worth the fees.

I was not pleased with the lack of follow up and follow through by Asurion.

The only thing I didn't like is I did NOT get a confirmation email when the phone shipped or was delivered. I get nervous on deliveries these days with all the theft off of porches and front doorsteps. Other than that the experience was good and the phone works great.

Very pleased with the easy process and very happy to receive my new phone. The speed in which the whole process of receiving my new phone was unbelievable. I encourage everyone to have this program for your electronics. Thank you!

We had a cracked screen and it was better to get a new phone, you made the whole experience effortless. I feel this is a good investment. I'm also very grateful for the young lady at AT&T that guided me through the process. It really was very easy and great customer service and follow up. Thank you so much!

Cracked my screen with a bit of water damage. Filed a claim online and my phone was delivered next day. They send you a envelope to mail your damaged phone to them and voila, you're done. I have used Asurion for years with iPhones and Androids and they are so incredibly easy to deal with, worth paying for the insurance.

Had a really great experience. Made a phone call spoke with the representative. She was very kind polite and really help me out. Thank you for your quick service and for all you did to make sure I had another phone.

When filing for a claimed the response time was fast and shipping was fast. My problem was solve in a matter of minutes. I was back to using my phone two days after it got replaced. I would recommend this service to other. It's a big help having insurance on my phone.

Repair process was easy and done on time, then I had an issue with the device related to replacement, called customer service and after talking to an agent and a supervisor the resolution of the situation was good. Great service.

I am very pleased with the service I received. It was very easy to make a claim and we received the replacement phone the next day. I definitely recommend having this insurance to cover your phones and devices. Thank you!

Great service and very prompt. The phone also came with a case which was a very nice touch of customer service. The phone arrived the next day which was very helpful. Very happy with the service and response time. Thank you.

My phone fell and broke so I we to AT&T to ask what I can do and they help me with my broken. The person that help me was very nice to me cause I did not know what to do. I had just had my phone for about a week when it broke.

My daughter had her phone stolen at school. I filed a complaint at school then called Verizon. They gave me the insurance company info and connected me right away. I was tired of holding so I went online and submitted my request on a Friday and my daughter had a new phone on Saturday.

Asurion is very customer focused and makes it easy to get a new phone when one is damaged. They walk you through every step of the process. They even check back in and make sure you are up and running.

Staff is very professional and provide all the information needed to make the process very clear and painless. Quick mailing of replacement phone to include all the documentation needed to return the damaged item. My wife and I are extremely impress with your level of service and would highly encourage anyone to use Asurion.

Once I realized that I had to actually CALL to complete my request for a new phone under my extended warranty, I found the Agent polite and accommodating - and I even received a considerable discount off of the price I was originally quoted because I had not submitted any previous claims. Great Job Asurion!

The process went well. The only mild annoyance was the having to fax the attestation and my driver's license, but I understand that there must be some good reason for that to avoid fraud and so forth. So, overall, the process went well.

The claim process was easy. Staff was helpful and professional. I made a mistake in the claim process and the agent checked every option to correct and found an option that worked for me. The repair process was efficient with an excellent result.

My phone was stolen on the job site! The Asurion paperwork was easy to file. The response time was fast for the replacement. We received the replacement phone within 24 hours! Highly recommend insurance carrier! It was invaluable service. Would highly recommend.

The process was very efficient and easy to follow. The support staff was very pleasant. The technicians who assisted me were very knowledgeable also. It was not difficult to reach someone when needed. My overall experience was very positive. Great job!

They were prompt in replacing my tablet and it was not very expensive to do it. And prompt in letting me know the progress of it. The web page was easy to do. I'm very pleased with it. Will probably use it again.

I recently lost a Blackberry Priv, insured by Asurion (I bought the insurance through AT&T when I got the phone). Asurion said they cannot replace the Blackberry, but instead offered me another cell phone (a Samsung), an inferior product that would be quite useless to me, since I need a key feature of the Blackberry (a "hard" keyboard). On top of that, Asurion wanted $112 in deductible to send me cell phone that is quite useless to me and that I would just have to throw away and buy a replacement Blackberry on my own. Asurion thus took my money and refused to honor its contract with me: either providing the right replacement phone or providing me the money to buy a replacement (less the deductible). How can it call itself a reputable firm? How can the BBB give it an A+ rating.

I am very happy with everything from start to finish. Amazing customer service too. Thanks again. I'm glad I have insurance with Asurion. It's been the best experience ever. I have made two claims in the years I have had this insurance and I'm very happy.

As far as replacing the phone, the people were prompt and very nice. The deductible is ridiculous though almost $200 for my phone replacement. I only have a $500 for my $45k dollar vehicle so I would like to know why it's so expensive.

The technicians were so knowledge and polite. Very nice! They helped me set up my replacement device with no hassle at all and quickly. They understood my questions the first time I asked them. I would definitely recommend this company.

I reported my phone stolen. I was able to track my phone to its actual last known location that the person who stole it had it at and was active at until the sim card was either removed or the phone was shut off and phone left at that location. I submitted all the necessary paperwork by faxing it to Asurion after the memorial day weekend and within 3 days I had a replacement iPhone delivered to my door.

I returned 3 phones and got three Asurion phones. They were better than the originals I thought. They looked and worked like a new phone. I just wish there wasn't a three phone policy. I tell all my friends how easy and convenient Asurion is.

I’m glad to have them as my insurance carrier. I rated a four because it took several tries to get this claim going. It didn’t help that I was away from home and didn’t have access to a computer. But once the process started everything turned out ok. I’d recommend Asurion to colleagues and to my family.

Asurion was on time. Fast, courteous, and superior customer service. I definitely will recommend to customers who need insurance for cellphones. The service that they provided is a memory for the future of any cell phone and devices that I have my plan. A+++ Service.

The fast delivery was great so I would not be out without my phone very long. I took her to Verizon and they set it up in no time. I would recommend Asurion for the great service. Thank you very much.

It was fast and easy, I received it in couple my replacement phone in couple of days. The app was very easy to follow. No issue and the phone set up was also easy. Thank you for your all your support.

This is the worst company! I was watching my young granddaughters out of state and my phone became inoperable. They would NOT send me another one at my daughter’s house... a fraud thing. Even though I gave them the correct pin and they had my info... Plus my husband talked to them from our home state and he told them to process this claim ASAP. They jerked us both around for days and finally my husband told them to send it to him... so he finally gets the phone and then has to spend $80. to overnight it to me.

Everything went smooth. Only took a few mins to complete. Phone arrived exactly two days. I was s me to set it up with no problems. Couldn’t have come at a greater time. I was actually in Florida when I did my claim.

I filed a claim at the store and had a replacement phone by the following day. The person who helped me was knowledgeable and was nice. It’s great to have a quick turnaround to be able to use the replacement upon receiving. Thank you!

Fast and easy fix for a faulty phone. Bailey at the local AT&T store was extremely helpful. Brought in my daughters phone for a green line down the side and they ran diagnostics and got it corrected right away. We’ve had AT&T service for about 16 yrs and have never been happier.

They got the phone to me in a couple of days. It was easy to get my information from the other phone. I was very satisfied with your service and will keep the insurance on this phone. Have a nice day.

Everything was great. I was not going to be home when the package was delivered. Do I changed the address to where I was going and it was delivered there the day I arrived. It was great service. I will use this service company again. So good.

Everything went well, got my tablet as promised. Thank you. The representative I talked to was pleasant and very representative of excellent service. I would recommend Asurion to anyone that needs help with their insurance. Again thank you for your help.

From the first person I spoke with at the AT&T store that helped me with the entire claim (Travis) the the person on the phone from Asurion. I was well taken care of and the whole process was very simple and pain free. I even took the phone back to the AT&T store and (Quette) helped me get started on setting up my new phone. Thank you so much!

My phone was lost/stolen and my replacement phone was here in 2 days although normally one day but it was a holiday. I always recommend getting insurance through you because it’s always easy to get a replacement for much cheaper saving tons of money and stress!!! Thank you.

Excellent service. Our iPhone was stolen while at the park. Called Asurion and was taken care of right away, even on the holiday weekend. Fast and easy. Thank you. Very easy process from start to Finish, even on a busy holiday weekend. Thank you guys.

Great and fast service, but it's really expensive now to replace a phone. I mean I pay $13.00 a month and still have to pay the deductible. Not sure if it's worth it anymore. Have been a loyal Verizon customer for years.

You guys always do a great job for me. I have never had any problems with Asurion. You replace my damaged phones right away. It is worth the extra money to have this kind of protection. Thanks for everything. Eric

The process to make a claim was fast and easy. Replacement phone came quickly with clear instructions on how to return the old one. I was very pleased with the whole process. Would recommend Asurion to anyone needing to protect their investment in technology.

As always you are great and a lifesaver! We got our replacement phone in 2 days. Thank you so much for fast and courteous service!. We honestly couldn’t ask for more! From the phone call to open a claim to receiving the phone. Sincerely Darlene

Great customer service when I encountered an issue setting up my claim. Quick to receive the claim and make the switch. Very satisfied with the whole process. I would easily recommend both the service and process to anyone. Very happy with the results.

I wanted to say that I had a great customer service experience and I received my handheld device 2 days sooner than I expected which made my week. Thanks again for everything and keep up the awesome customer service.

My transaction went very well. I received my phone timely and I have no complaints at all. My phone fell in the water on a Saturday of a holiday weekend. I received my phone Tuesday just as expected. Thank you.

My son had to replace his phone because it was damaged and I appreciated the ease of the process. He received his phone on the date they gave us and he had no problems setting it up. The insurance is worth it!

Perfect job. But the deductible was to much. The last time was 112$ now 168$. Maybe I used this insurance for a last time. So how much will be the next cellphone. If the next cellphone will be 200$ that not working for me.

Quick and precise answer to my problems. Just needed help setting up a new iPhone X after last one broke. Clearly walked me through the process. The two different associates I spoke with were both personable as well. Using the app they can even screen share your phone to further assist if need be.

Do NOT purchase this insurance for your cell phone! We paid over $200 for premium and got a cell phone stolen. We received a replacement quickly and the process seemed smooth. BUT the phone was extremely low quality refurbished phone that did not work. We called and they sent out a new one with no return label. Took weeks to get a label and we finally mailed it back. They said “they did not receive it” and now I have a $550 charge I’m disputing. Without even trying I already know MULTIPLE stories that detail the same experience.

The self Pkg was easy. I put it in the I put it in the package that you gave to me or sent to me and I mailed it off and check it. Took it to post office & they mailed it done! I would say that’s pretty easy to do. It wasn’t tough. I asked Verizon to what do I need to do. Do I have to bring it back in and they said, "No you just mail it in."

Asurion took my payment information on a recorded line then forgot to process the payment so my replacement came 24 to 48 hours later than it should've... I've been paying for their insurance for over 10 years and they just dropped the ball... the supervisor tried to lie and say I never gave my payment information but they somehow magically had my brand new issued debit card information on file.... oops caught by your own recorded line for lack of quality service. Don't waste your money on this crap. They don't keep their promises, timeframes and try to make everything a huge hassle to deter people from filing claims. BBB has been informed.

Placing my claim was super simple. The shipping was fast and the set up was easy. The insurance deductible for replacement is quite expensive and could be a little bit more reasonable. This isn't my first experience with Asurion, but it is my first replacement and haven't regretted using them yet!

Only thing I didnt like was waiting 24hrs for confirmation for the approval after going to the Verizon store and getting them to do all the paperwork I still had to wait the whole 24hours and then a few more hours

Satisfied, all good; we'll recommend your company. Ok ok ok what else? I think I had said you are the best. Good luck, good job. I hope our phones work well for more years. Thank you very much. Goodbye.

Tech came to my house to replace a cracked screen and all went well. However, soon after the tech left I realized there was an anomaly in the new glass. When I reported it to Asurion I was surprised that they just wanted to replace the phone with a new one. They sent me a new phone within a day. Great service.

Excellent service and devoted work to immense understanding of customer issue and worked to problem solve effectively. Delivered the utmost customer satisfaction throughout the process. Very pleased with the accommodations that I had received when working with the consultant. Will most certainly work with Asurion again.

They do a fantastic job with everything they do!!! They standby ready to assist any way they can!! They answer all my questions and was very professional and patient with me. I would highly recommended you and recommend you to everyone.

Fast friendly service. Great customer service. Glad I had the insurance, my son's phone was a total loss. I would recommend to other people. Phones are too expensive not to have the insurance. Glad I have but hope I don’t need it again.

After my daughter had her iPhone X taken while in South Africa, I reached out to Verizon and then to Asurion for a replacement phone. I was greeted by very professional and pleasant representatives who answered all of my questions and provided guidance on how to manage through the process. I received the replacement phone within 24 hours of completing the online form and was extremely pleased with the ease of the process and the level of service! I would highly recommend getting the insurance for any high cost phone!

Excellent service, except the deductible$$$$$, must be cheap, it was too quickly the shipping and easy to understanding. I hope the new cell is in very good condition. Very good customer service, they're very clear about any questions you needed.

So accommodating! The replacement arrived within 2 days! A prepaid return mailer was included with the replacement phone. The only challenge was with the online support. There were some things that had to happen through Verizon before I could transfer apps and info to the new phone. I should have gone there first. It would have saved some time.

I received super fast full replacement of my sadly shattered beloved iPhone. Easy process and I am very satisfied. I didn’t know what to expect so I am extremely relieved to have had this coverage on my phone. Hope to never have to use again but have peace of mind.

I needed a replacement phone for my granddaughter because hers was destroyed. I had insurance on her phone but already had one claim so I was told after the second claim the insurance would be canceled which I understand. I received the new phone the next day. Took it to AT&T store to get set up and the new phone did not work. I called you and got a very nice man in the phone. Now he is sending me a return label to send back and will remove the deductible charge. Thanks so much.

Everything was smooth and reliable. Also customer service was excellent. I just wish that the deductibles would not be so much for every month that I pay for the services. Overall, it’s a great experience, thank you for all you do.

My nephew had the misfortune of losing his phone so unfortunately I had to file a claim. I wasn’t looking forward to that, but much to my surprise it was painless. I followed the directions for filing a claim which were very simple. The response was fast and efficient. Got my replacement phone within a couple of days. Very satisfied.

After we finally got to the supervisor a couple days AFTER the initial request and we had to call them THEN we got the help we needed at the AT&T store who told us to do an insurance claim. We did that and they ended up replacing the older phone.

My experience with this insurance coverage was very good (although the deductible was a lot) and response time was very quick. The receipt of the new product and the packaging sent for the return of the damaged phone was a great experience. Very convenient!

I purchased a Samsung Refrigerator on 6/20/15. On 11/28/18 it began freezing up. I call for service and they came out and fixed it on 12/4/18, then again on 1/3/19, then again on 2/7/19, then again on 4/4/19, now again on 5/30/19. The Home Depot extended warranty with them said: "No Lemon Policy" your product is replaced after 3 repairs for same defect. Now they are telling me NO. I have a 5 year warranty and I think they might be biding their time. They refused to replace the refrigerator. Upon the 4th repair they PROMISED if that repair didn't work since they used a new company to fix it, they would replace it. Now they say no. I have to take time off work for this 7 time so far.

Best staff. I have worked with them for years and their skill expertise and great personal presentation beyond expectations. If every business had staff like AT&T at the Diamond Centre in Anchorage the world would be a better place. Treated me always with such great respect.

If it wasn't for this insurance I would be 1,100 out of cash due to my Xs Max iPhone being stolen. The claim was quick and easy on the phone and via the internet. The customer service persons were polite and very patient. I am happy with my insurance for AT&T.

I had a great experience except for one thing... the replacement screen “wasn’t” working and then my original screen “wasn't” working. I went to AT&T; turns out the brightness was down. I asked if that could be the case to the technician, but he assured me it was not the case. I was kind of frustrated that it turned out to be the issue cause I now have to transfer all of my data to a new phone since it seemed as though the replacement, and original, screens were not working. Besides all that, my experience with Asurion and the tech was absolutely amazing!!

Phone was dropped and destroyed the screen. Had a replacement shortly after figuring out how to turn off find my phone. I'm technology challenged and had to go through many steps to figure this out. Hopefully better instructions are being prepared.

All the customer service people I have dealt with have been great. However, the replacement phones I have gotten from Asurion have not worked well at all. I had to replace the replacement! The screen that was replaced on our iPhone was not an original part so the phone did not work correctly. The charger that we got was not original either. So it's disappointing to pay every month and feel like you are not getting your money's worth!

Outstanding service provided! The online Asurion claim process was very user friendly and totally efficient. The claim processing and shipping turnaround time from initiation of the claim via the online claim system through receipt of the replacement device by the client is absolutely Phenomenal!

I think the monthly fee is a bit expensive, and then to be charged an additional service fee seem to be a bit much. We have 4 devices, and wonder why it is cheaper to insure our home for a year than to insure our 3 iPhones (6plus, 5s, X) and an iPad. Other than the cost, we were very happy with the quick service and turnaround time for the replacement to arrive. The online claims application was user friendly, and the customer support was compassionate, very knowledgeable and helpful.

I had my phone screen replaced a couple of months ago which the gentleman that came to the house was amazing, very detail explained everything etc. I have nothing to say about that or him.. I called in as my phone screen was falling off the phone. The agent that assisted me was more than happy to assist and just sent me another phone. I wasn't expecting that at ALL.

I had a cracked screen, I was given the option to repair, which they explained might not protect my phone from water, or to replace the phone... I choose to replace. The service was excellent. :) The package came very quicker and I was able to set up my new phone and it has been working wonderfully.

Delivered overnight as promised. 1 week later found the lost phone I made the claim for. I decided to keep original and return the replacement. Got $$ back and let me return the phone postage paid! Well worth the monthly charge.

Needed to replace a Galaxy S10 for my daughter and, as usual, Asurion was very easy to process and super fast with the delivery of the replacement! We've used them in the past as well and they never seem to fall short of excellent.

Things went well and we were completely satisfied with the new product. We were happy with the results and the expeditious delivery and we will continue to carry this insurance. Thank you for your good customer service and your thorough communication.

Asurion promptly replaced my broken device. Instead of paying full price for my device, I only paid the eighty-nine dollar deductible. Asurion saved me hundreds of dollars and the quick turnaround allowed me to be mobile once again. Overall excellent service and I will continue to subscribe.

Couldn’t be more pleased with the service I received. From the prompt delivery of a replacement phone to a very thorough technician that guided me through the entire recovery process and checked twice to make sure all was working. They made a stressful situation easier to handle.

Service was Fast. Simple, 1 day we got phone, was not happy about 150.00 replacement fee. I already pay 13.00 per month insurance. However directions were easy to follow and phone arrived quickly despite the one hundred and fifty dollar fee.

When I cracked my camera glass I reported it right away and filed a claim with Asurion. I decided I would put that on hold and pay the deductible later when I could afford to since the phone still working. So now a year later the phone is malfunctioning and they say since I never reported to them within 90 days they will not honor the warranty. I did report the claim to Asurion when it first happened. They deleted the claim out of the system so they wouldn't have to honor the warranty. I'm going to be filing a complaint with the Attorney General. This is **.

Agent was very helpful while at the same time ensuring and assuring my identity. My issue was taken care of in an efficient manner. Agent was friendly and patient and very knowledgeable. I appreciated the help with my questions and concerns.

All was real good. Taken care well and answered all of my needs and questions. My phone was quickly send. I thank you all. The service was great. Glad I had this coverage on my phone. Great service. Thank you again.

I wish I could tell you all of the people at Asurion who helped me. We were only prevented from completing the transfer because my wifi network was damaged at the same time as my iPhone. I am still waiting for AT&T U-verse to repair that. Your staff exceeded my expectations. I always mention how easy it is to be in contact with Asurion. I did mail the damaged device today.

Asurion has a excellent customer service. They all help me with my needs. Also they help me to fill out my affidavit and proof of loss statement. When I receive my new device Asurion help me to activate my new phone. Great job guys...

The young man helped me with my claim a couple days ago and the young lady helped me set up the new phone. Made it super easy to follow along with her instructions and was patient as I tried to get the sims card into the phone.

The 1st phone sent was broken and would not turn on. Another was sent and it was ok. Both the original broken phone and the 1st replacement phone have been mailed back. Thanks for all the assistance with our broken phone.

Received the replacement the very next day. Very quick delivery. The customer service representative was very helpful and knowledgeable. He made it so easy to activate the replacement phone. Would recommend everyone with new phones to take the insurance because you never know what might happen.

I have had phone insurance for years through AT&T with Asurion and have used them a couple of times. Recently, on Tuesday, May 21st, I broke my phone and it stopped working. I made a claim online and it came the next day. When I opened it up, there is engraving on the metal part of my replacement iPhone 7 (reads: Remanufactured by some other company). Thinking this isn't common, I called Asurion to ask if having an engraved phone (they asked me about the engraving) was normal. The rep was friendly and said that it was not normal and sent me another one. I got THAT one the next day, only to behold the same deal. They've sent me a phone with ENGRAVING on the metal. Why would they do business with a company like this?

Awesome job!!! I filed my need which was a broken screen they helped me get everything done and sent me a new one with easy return policy. The only thing I didn't like is the big deductible that has to be paid. I just wanted a new screen instead I got a new iPad?

Asurion has really stepped up its game. It was such a nice and easy experience... The questionnaire and form was a breeze to fill out! Best part my new phone and case came super fast. I will use again and refers a friend. I love AT&T... I have used this carrier since my first brick sized cell phone!

Great service. I enjoy the phone and it has been working well. I like the device and it’s working well too. This phone has been working and all the apps and things have been working. I have downloaded apps and they have operated all so the rating will be good.

Quick turnaround with my new device here within two business days! Excellent customer service and I've never had an issue with Asurion and their exemplary service. I would recommend both AT&T and Asurion to my family and friends. In this day of technology, the phone is an absolute MUST so when something goes wrong, it's good to know that I have a carrier that provides me with the best company possible!

I have used Asurion several times and each time has been very easy and painless. You can either call or use the website and both work well. This time I used the website and it was very easy and I received the phone the next day. Excellent service.

Great service and very helpful. Thank you for your time and effort to make my experience a better one with insurance type companies. This was smooth easy process that helps me keep faith in mankind ability to be polite and respectful!! Thank you have a good day and a good night!!

Staff were helpful, friendly & sympathetic! The phone came quickly & they helped me get everything restored on it. The only problem was that whoever packed the phone to ship it, put the wrong card in, so it didn’t match the SIM card, which caused some difficulties, until we figured that out, but they never gave up & stuck with me right until the end, without making me feel like I must be doing something wrong.

All family’s members use AT&T because of their excelente service. Asurion insurance customer service was excellent in the way they handled the situation because my little girl gets her phone the very next day... Thank you all for everything.

Excellent service. Completely satisfied. Seamless claim filing. Phone the next day. No issue at all. Would recommend services to my friends and family. Very happy. Took only couple of minutes to file the claim. Phone arrived in safe package and return label ready to go for return mailing.

I do a claim for my cracked screen on my blue Note 9 and they said is gonna take 2 days. My phone wasn't working good so I need it for my work as soon as they can, and they're just answering they don't have it on stock. When they get it they gonna send it, but they don't give you a specific day, and finally got after 9 days and they send me a pink Note 9. Why they charge you for a insurance if they gonna send whatever they want. I call them and they said they don't guarantee the color so whatever they got they're gonna send you. I hate pink phones and now I'm stuck with this.

They keep sending me to multiple shop to fix my screen but then end up not fixing it due to defective item! I was wasting my gas driving around and waited for 3 hours. Came home without a phone.. I hope you shouldn’t charged me the $49 copay because of those problems I have encountered.

I had a very good experience with the customer service representative. They were very informative and nice. They told me in how many days I would get my new device and I did. I would recommend Asurion to my family and friends for their future issues on any cell phone that they have.

Very fast and easy. Thanks for the help. I would use this company each time whenever I have to file a claim. I place the claim on a Friday morning and my new phone was there Saturday morning st 11 Am. I was very happy.

Always quick and easy. Easy to navigate the website. Very happy with the service. Not the first time I have done this and always get the same service. If you have a person that is hard on equipment this plan will save your pocketbook.

Customer service, speed of delivery and ease of reconnection, quality of replacement, kindness of phone personnel and ease of reorder of device the short time it took to expedite replacement was amazing! I appreciate the kindness of all the people from Verizon as well as Assurion. They were all so kind and helpful.

Very responsive service. I was able to call & explain my problem. Your representative took time to listen and ensure they were able to meet my needs. I do need to have my phone service and appreciate your speedy service and response. Great, thank you.

Service was GREAT and the device came when you said it would and I would recommend you all to any and everybody and I could not been any please with the service you all provided me and I’m glad that I have you all for my protection plan.

I got my phone literally the day after I filed my claim. Super fast shipping and the phone works great! The price was almost the same as just getting a new phone so definitely won't be doing it again but service was fast.

Very quick and easy process to replace my phone. Thank you! Well worth the monthly fee. Once I did the claim in like 5 minutes online and then literally like 2 days not even I had my replacement phone. Thank you guys!

I went in on a Saturday with a broken phone, and I had an exact replacement in my hands at 10:00 Monday morning. The Asurion rep on the phone was awesome. She walked me through the entire claim process in just a few minutes. I returned my broken phone in an enclosed envelope, and I couldn't be happier.

I did encounter a problem with the first claim, they solved it, I received my phone, it was simple to change everything over, I am very satisfied. I know that if I encounter anything else in the future, they will definitely come through for me.

Expedient, easy, and done. It was a pleasure to be able to execute this warranty service with such little stress and move on with other tasks in my day. Thanks for providing such a well designed process for warranty service.

This phone was great that we got in for my son. It was fast and has worked well. I did receive one for my daughter where the screen came away from the device within 3 days of having it shipped to us. So that phone was not good, but the one for my son seems to be working well.

I was very satisfied with the claim process. It was easy to follow the step by step guidance in making the claim online. I ordered my replacement phone and received it the next day! I will definitely make sure that all my devices have this protection.

Process was a bit more complicated than I had experienced previously, requiring more documentation and a call into the help desk to get the claim finalized. But overall, it was a quick delivery of the new phone once finalized. I have had generally positive experience when filing claims.

The agent I spoke with on the phone provided very professional and courteous service. There were also emails I received to confirm the status of my insurance claim as well as shipment tracking information. I am very pleased with this company!

The reason I gave a 4 is, when I made my claim you guys were out of my phone. And it took a couple of extra days to get me another phone. The representatives at our AT&T store said you guys should have upgraded me so I wouldn’t have to wait so long.

The phone was lost in a bad wreck in a river. I spoke with your people about 3 different times and each one was just a nice as they could be. Very understanding and helpful. Ask all the necessary questions and took care of things very quickly. Received replacement the next day after claim was complete. Super service.

The process of getting a replacement phone was effortless with Asurion. I filled out and submitted my claim form online and the replacement arrived in the mail the next day! They also included directions on how to return the damaged phone.

Verizon was trying to sell me a new phone rather than help with the insurance. I do not like Verizon at all. Once I filled the claim, Asurion did very well and shipped out a replacement phone quickly. I was very happy with the phone and instructions to activate it.

Just wanted to thank you for the great service you provided. You made it very easy for me going in to the website and following the steps to get my phone replaced pretty much hassle free. I have the broken phone going out today's mail 5/28/2019. Thank You again for great service.

Associate was very helpful and knowledgeable! He even assisted me with some billing questions I had. I will definitely come back here again. The only downside was they didn’t have any covers for our iPad. To be fair, it is one of the smaller Stores.

Excellent customer service and speedy replacement. Very Happy with experience. Cell phone was delivered quickly and tracking was very easy to follow. You can keep up with up to the minute where the phone is located and when to expect it.

My wife phone was stolen and we stopped by the AT&T store to see what to do. We called and had the phone disabled. Then we called and reported the loss and gave our information and was sent another phone in two days. We did all this from the store. The associate there walked us through every step.

I received my phone the very next day! The phone was exactly like my old phone. I agent that took my call was very friendly and helpful! I will always keep insurance on my phone in case of an accident.

Handled fast and easy. Brand new S10 dropped???? I had a new phone within two days. Customer service was patient and friendly. There was no wait a minute I have to check with my manager talk that we all hate and I really appreciate the speedy shipping of my phone that I love so much.

Phone is okay. Just wish finding a case was easier than having to wait for it to be mailed. Afraid of it getting broken. Glad it was fast getting the phone. AT&T customer service was very helpful. But someone should stick cases till you can't get the phones anymore.

I was very upset when I shattered my screen at work. They made it so easy with the claim process and I got my replacement phone within 2 days!! I was shocked I received it so fast.. I was very impressed!!

Everyone that I spoke to in the Customer service department was polite and accurate with their instruction. There was Excellent turnaround time! I quickly received the replacement phone and the activation was easy. The deductible was reasonable. Thank you!

The claims process was easy to access and navigate. My replacement equipment was received quickly and my information was restored. The setup call was helpful. The agent was efficient and knowledgeable. I was back to communicating with others in no time.

I feel like I should be able to walk into a store and get a replacement. But no I have to apply online and wait and be w/o service. I am a senior with lots of medical conditions that may require instant attention. This is unacceptable to me. However in this situation I did receive my replacement w/I 24 hrs. I miss the old days when the phones could take a beating and keep on working. All phones now have short lives and are mostly replaced. With the aging population how is this status economically feasible? At least from my perspective of limited income. My family can't pick up these Costs along with medical.

I am amazed! My replacement phone came to my doorstep in less than one day. I am impressed with your speedy service. Glad I had insurance! This is the first time I've needed to use it but it sure came in handy.

Easy forms to fill out to order replacement Apple iPhone X for my son. He had replaced the screen once at one of those “You break we fix” stores. The GPS never worked after that. Received a discount also for low number of insurance claims. Received my replacement phone in one day. Super super quick! Thank you!

Awesome great job and quick service. Thank you Asurion. I love the way you guys respond and you don’t go without a phone long at all. The speed is amazing. Keep up the good work. It’s fast. Ana’s very efficient.

My replacement was fast, easy, and painless. A few questions and a couple papers... I had my replacement the next day. And I filed on a Friday, I didn’t even have to wait for the weekend to pass and Monday to come. It was such a relief to have it so quickly. And I appreciate that there wasn’t a bunch of mess on getting it done, straight deductible and instant response.

Customer service perfect. Thank you. Great service all the way round. Would recommend AT&T to everyone. Thank you all so much for for time in making sure I had a phone. Having a phone for me I have to have for work. So thank you all so much. Very appreciated.

Great service. The new phone came extremely fast and was easy to set up. Overall a great process. I would recommend to anyone! It was very easy to set up the new ATT phone. It feels much better to have a phone that works now. I am satisfied.

Extremely happy with my replacement process. Ordered my replacement on 5/22, at about 10 and I kid you not my husband replacement was delivered 5/23 around 9 am with all accessories. Fastest replacement process. Great, great, great. Not too many question asked and approved as soon I submitted the order.

This was a great and painless experience. My replacement phone was sent quickly and I had no problems setting it back up. I will continue to use this service in the future. Thanks so much for the help and quick response in this matter.

I have used the insurance several times and it has always been really easy process. I have not had any negative issues with your company. The system is easy to use and I have received the product as promised. Thank you.

Really helpful and fast! Keep up the good work! And very affordable insurance!! Really got my phone the next day like they said! Don't have to wait weeks! It only took 2 days to receive it right on my door!

The reason I gave you three stars, was that I think for all that I pay for my insurance on the phone that I should have got a new phone not a refurbished phone. That's just my opinion. Besides that everything else was good. Well not everything sorry that I had to pay extra money to have that phone delivered to me. Wasn't happy about that either.. Thank you. David

Love the service. The Rep was very very professional and handle my situation on point. Thanks again for everything. And also packaged arrive next day. Service as promised. This is a very great service and I will use it again if needed. Rep also recommend great plans that AT&T offer with your device. Thanks again.

My second replacement phone seems to be working fine. The first one had a problem with the camera not functioning. Very frustrating, perhaps some better quality control is in order. Other than the failed first phone, the experience was ok.

Phone arrived fast and in great condition. Instruction were very cleared. The application process was clear and fast but it would be easier if the application didn't have to be printed out that way the process would be easier to finish. Overall good service.

I received my replacement phones within two days after claim. One thing I was not happy was that I first got a refurbished phone that was overheating. After I explained that my brand new iPhone was in fact robbed and I had it for less than one month, I finally got a new phone replacement!

This was the best experience yet with Asurion I have had to date. Everything from the first call to the online forms to the time the phone arrived, plus it was a new phone as well. I would definitely recommend them to a friend.

My phone was stolen. I reported it to them (as well as the police), and within two days, I had my replacement. Very easy to work with. Very courteous and understanding. I would recommend them, and use them, in the future. If ever needed again.

It was as easy as 1,2,3! I used the website link that AT&T sent, completed the online form, and within seconds I received a confirmation email. The website indicated that it would take a few days and to my surprise - I received my new phone in a day and a 1/2! Asurion made replacing my stolen phone simple and convenient. Thank you for the great and quick service!

Received phone in a timely manner. The phone was my grandson's phone. He had trouble getting the phone to activate. Contacted AT&T support for assistance and found out that the SIM card was already activated but not for the phone he received. Had to go to AT&T store to get a new SIM card which they activated while at the store. It works find now. Still had a good experience with getting the phone in a timely matter and getting phone to work.

I filed a claim for a lost phone. It was an easy and quick process. I filed the claim online. Phone arrived within 2 days as expected. I was pleased with the ease of the claim process and the expedited delivery.

Received the new phone the next day and they helped set it up! Very friendly and helpful, even gave us a callback to make sure we had done everything correctly. The entire process from start to finish was very simple!

The staff are very quick to handle a problem. If they ask you to put you on hold to look up something, they come back quickly. If you disagree with something they work with you to come up with a plan until you are happy with a plan.

I received my replacement phone very quickly and called the number to transfer everything over from old phone. We ran into some problems but the representative was very patient and took her time to explain everything, she did an excellent job! Thanks for having such wonderful employees!

Simply a great job overall. Fast, in that my replacement phone was delivered the next day. Not a lot of hassle when explaining what happened to my old phone. Not a ton of paperwork I needed to fill out. Just a great job!!!

My device came right away and the representative was very patient and helpful. I appreciate the great service I was given to ensure my device was activated and worked properly. Great customer service was given which is rare to find! Thank you!

Fast and easy and was very cheap! Thank you so much for all that y'all did to provide this great service for all AT&T and Verizon customers. Thank you again and I can only imagine what everyone else thinks that uses your company to replace their broken phone.

There was an immediate response when my claim was initiated. I am very pleased and glad I purchased the replacement coverage for my phone. I was provided updates throughout the process and received my phone quickly. The setup process was easy as well.

When I bought my Samsung phone I wasn't going to buy the additional insurance. I'm glad I did because a little over a year my phone broke. Asurion took care of my problem right away. I summited the claim at 9 PM the phone was at my door the next day.

The whole process was very easy and painless. Filling out the online claim form was a breeze. Very straight forward and the speed of deliver was excellent. The return process was simple and convenient. I would recommend to everyone to have Asurion as the insurance company for their phone.

Apple-6S I phone bought in 2015 as a Christmas gift. Love the phone. Works great. Would recommend ASURION protection to everyone that purchases any cell phones. All Apple products are worth the money. Everyone should feel comfortable in purchasing Apple products.

The first replacement phone was defective. Then when calling to order another phone the technician didn’t complete the transaction which made it take longer to receive the second replacement. However we got it and shipped the original phone and the first replacement (defective) phone back. Other than that everyone was helpful.

Great experience. Very timely in shipping my replacement phone. Only downside was having a deductible over 100 dollars. But it beats having to pay for a new phone. Very easy to file a claim. Keep up the good work guys. Thanks for making it so easy.

The process was very easy and it would be better if we could file online ourselves instead of going to the AT&T store in person. But overall it was a easy process the setting up new phone was great the agent didn’t take long the instruct the process!

Very easy to complete the process. Expensive but worth it. Rep was quick and to the point. Didn’t waste time making sure we were back on our wireless phone as soon as possible. He was polite and respectful. Took no for an answer when told no to extra products. Not pushy.

Easy process. Quick Deliver. Affordable deductible. Customer service was very helpful and made sure that the phone was activated and working properly. Even transferred us to Apple support to help with an Apple ID issue. All in all was outstanding service. And paying $115 deductible is way better than having to purchase a new phone. If you have an expensive phone, make sure you have insurance.

When I type in all caps, it's for EMPHASIS, & not for SHOUTING. My other phone quit working properly. I received my "new" phone 2 days after I requested it. That was WONDERFUL! If others were to ask me about your insurance, I will recommend you.

I filled out the paperwork online, which was easy to do and the next day I had my new phone. It was completely hassle free. The entire process was quick and easy. I would highly recommend insuring with Asurion. Have also had a similar experience when my daughter damaged her phone.

The claim process was very simple and the phone arrived within a day. Far exceeded my expectations and when you're phone is gone, ease of the process and a quick replacement is everything. When the phone arrived, everything worked and within an hour, we were back in business again. I appreciate everything about the process. Thanks.

Always a pleasure. Would definitely recommend to anyone. This is the best part of buying an expensive new phone knowing it is backed by Asurion. I will always make sure I have this type of protection. They have come through for me many times in the past and I'm sure I will use them again in the future. There are so many things that can go wrong and they have your back.

I have used Asurion as my mobile device insurance for about a decade now and they have always been very pleasant to deal with and always on time. My replacement devices have always been exactly what I expected and more.

You did promptly replace the device that failed. I was a little surprised that I had to pay $200 (co-insurance?). That's about what Verizon offered to charge me to "Upgrade" to a new device. So, what is the purpose of paying you to insure my device?

The staff at the Oceanside/vista location on Oceanside Blvd were phenomenal. My phone decided to take a swim at Legoland on my birthday weekend. Your staff was compassionate and understanding. They guided me through the insurance claim and helped me transfer all of my info over. It became a work in progress but they were congenial, professional, and prompt in their service.

Filing a claim with Asurion was very easy. They replaced my device the next day. Their reps are very helpful and understanding. The reps. knew answers for any problems presented to them. The website was easy to navigate and fast. The package was packed very good and with return instructions. I would recommend Asurion.

My Mother lost her phone. Had a replacement within a week. Called Asurion to set up the line and it was activated in less than 5 minutes! Better yet the deductible will be added to my next bill so no upfront out-of-pocket expense!!

My first contact person was a little hard to understand and I didn’t get my claim completed until I contacted you again to find out why I hadn’t received my new phone. After that was resolved the process was completed quite quickly.

Phone fell into toilet, screen went blank and sound stopped working. I got online and you shipped phone on same day. Within three days of incident, we were back in business. After talking with AT&T and Apple. Since I couldn’t remember any of passwords. Thanks.

Fast service, great packaging and return label is always a good thing. The only place I believe that needs improvement is the form you have to submit if it can be made into an online form with an e-signature that'd make it a 10/10.

I applied for a replacement phone due to damage of the phone. Asurion walked me through the process with no problem! I received my phone the next day! Very professional and on time! The steps that were taken was so easy a child could have done it. Thank you guys so much for all you do!!!

Great service and fast delivery on replacement device. Will continue to carry Insurance for my devices. This is the 1st time I have ever carried the Insurance for a device. I never thought it was worth carry until now.

Your representative was excellent (sorry I don't remember her name). Very sharp and knowledgeable. Her instructions for how to return the damaged phone were also helpful. It was nice to receive the replacement phone the next day... Can't be without it too long! Thank you!

I love Asurion. I like knowing if something happens to my phone, Asurion has my back. This is a very professional company. The customer service is great, the representative explain the process very thoroughly to do my insurance claim. I am glad to give them my business, well earned Asurion!

I had to replace my device and went into an AT&T store. The associate was able to help me quickly and I got my replacement by the next morning. He was so helpful. I appreciate his knowledge and willingness to help me.

Good job. The phone arrived on time and it was the exact replacement of my phone in very good shape. Thank you very much for doing a good job. I had considered canceling the insurance on my phones prior to getting them replaced. I'm very glad I didn't. I'm glad to pay for the insurance.

My experience with Asurion was not only excellent but it was very fast. I didn't expect a new device for several days. I got a new device the very next day. All my devices as covered under your plan. Thank you Asurion for excellent customer service.