Asurion Reviews

Love the service. The Rep was very very professional and handle my situation on point. Thanks again for everything. And also packaged arrive next day. Service as promised. This is a very great service and I will use it again if needed. Rep also recommend great plans that AT&T offer with your device. Thanks again.

My second replacement phone seems to be working fine. The first one had a problem with the camera not functioning. Very frustrating, perhaps some better quality control is in order. Other than the failed first phone, the experience was ok.

Phone arrived fast and in great condition. Instruction were very cleared. The application process was clear and fast but it would be easier if the application didn't have to be printed out that way the process would be easier to finish. Overall good service.

I received my replacement phones within two days after claim. One thing I was not happy was that I first got a refurbished phone that was overheating. After I explained that my brand new iPhone was in fact robbed and I had it for less than one month, I finally got a new phone replacement!

This was the best experience yet with Asurion I have had to date. Everything from the first call to the online forms to the time the phone arrived, plus it was a new phone as well. I would definitely recommend them to a friend.

My phone was stolen. I reported it to them (as well as the police), and within two days, I had my replacement. Very easy to work with. Very courteous and understanding. I would recommend them, and use them, in the future. If ever needed again.

It was as easy as 1,2,3! I used the website link that AT&T sent, completed the online form, and within seconds I received a confirmation email. The website indicated that it would take a few days and to my surprise - I received my new phone in a day and a 1/2! Asurion made replacing my stolen phone simple and convenient. Thank you for the great and quick service!

Received phone in a timely manner. The phone was my grandson's phone. He had trouble getting the phone to activate. Contacted AT&T support for assistance and found out that the SIM card was already activated but not for the phone he received. Had to go to AT&T store to get a new SIM card which they activated while at the store. It works find now. Still had a good experience with getting the phone in a timely matter and getting phone to work.

I filed a claim for a lost phone. It was an easy and quick process. I filed the claim online. Phone arrived within 2 days as expected. I was pleased with the ease of the claim process and the expedited delivery.

Received the new phone the next day and they helped set it up! Very friendly and helpful, even gave us a callback to make sure we had done everything correctly. The entire process from start to finish was very simple!

The staff are very quick to handle a problem. If they ask you to put you on hold to look up something, they come back quickly. If you disagree with something they work with you to come up with a plan until you are happy with a plan.

I received my replacement phone very quickly and called the number to transfer everything over from old phone. We ran into some problems but the representative was very patient and took her time to explain everything, she did an excellent job! Thanks for having such wonderful employees!

Simply a great job overall. Fast, in that my replacement phone was delivered the next day. Not a lot of hassle when explaining what happened to my old phone. Not a ton of paperwork I needed to fill out. Just a great job!!!

My device came right away and the representative was very patient and helpful. I appreciate the great service I was given to ensure my device was activated and worked properly. Great customer service was given which is rare to find! Thank you!

Fast and easy and was very cheap! Thank you so much for all that y'all did to provide this great service for all AT&T and Verizon customers. Thank you again and I can only imagine what everyone else thinks that uses your company to replace their broken phone.

There was an immediate response when my claim was initiated. I am very pleased and glad I purchased the replacement coverage for my phone. I was provided updates throughout the process and received my phone quickly. The setup process was easy as well.

When I bought my Samsung phone I wasn't going to buy the additional insurance. I'm glad I did because a little over a year my phone broke. Asurion took care of my problem right away. I summited the claim at 9 PM the phone was at my door the next day.

The whole process was very easy and painless. Filling out the online claim form was a breeze. Very straight forward and the speed of deliver was excellent. The return process was simple and convenient. I would recommend to everyone to have Asurion as the insurance company for their phone.

Apple-6S I phone bought in 2015 as a Christmas gift. Love the phone. Works great. Would recommend ASURION protection to everyone that purchases any cell phones. All Apple products are worth the money. Everyone should feel comfortable in purchasing Apple products.

The first replacement phone was defective. Then when calling to order another phone the technician didn’t complete the transaction which made it take longer to receive the second replacement. However we got it and shipped the original phone and the first replacement (defective) phone back. Other than that everyone was helpful.

Great experience. Very timely in shipping my replacement phone. Only downside was having a deductible over 100 dollars. But it beats having to pay for a new phone. Very easy to file a claim. Keep up the good work guys. Thanks for making it so easy.

The process was very easy and it would be better if we could file online ourselves instead of going to the AT&T store in person. But overall it was a easy process the setting up new phone was great the agent didn’t take long the instruct the process!

Very easy to complete the process. Expensive but worth it. Rep was quick and to the point. Didn’t waste time making sure we were back on our wireless phone as soon as possible. He was polite and respectful. Took no for an answer when told no to extra products. Not pushy.

Easy process. Quick Deliver. Affordable deductible. Customer service was very helpful and made sure that the phone was activated and working properly. Even transferred us to Apple support to help with an Apple ID issue. All in all was outstanding service. And paying $115 deductible is way better than having to purchase a new phone. If you have an expensive phone, make sure you have insurance.

When I type in all caps, it's for EMPHASIS, & not for SHOUTING. My other phone quit working properly. I received my "new" phone 2 days after I requested it. That was WONDERFUL! If others were to ask me about your insurance, I will recommend you.

I filled out the paperwork online, which was easy to do and the next day I had my new phone. It was completely hassle free. The entire process was quick and easy. I would highly recommend insuring with Asurion. Have also had a similar experience when my daughter damaged her phone.

The claim process was very simple and the phone arrived within a day. Far exceeded my expectations and when you're phone is gone, ease of the process and a quick replacement is everything. When the phone arrived, everything worked and within an hour, we were back in business again. I appreciate everything about the process. Thanks.

Always a pleasure. Would definitely recommend to anyone. This is the best part of buying an expensive new phone knowing it is backed by Asurion. I will always make sure I have this type of protection. They have come through for me many times in the past and I'm sure I will use them again in the future. There are so many things that can go wrong and they have your back.

I have used Asurion as my mobile device insurance for about a decade now and they have always been very pleasant to deal with and always on time. My replacement devices have always been exactly what I expected and more.

You did promptly replace the device that failed. I was a little surprised that I had to pay $200 (co-insurance?). That's about what Verizon offered to charge me to "Upgrade" to a new device. So, what is the purpose of paying you to insure my device?

The staff at the Oceanside/vista location on Oceanside Blvd were phenomenal. My phone decided to take a swim at Legoland on my birthday weekend. Your staff was compassionate and understanding. They guided me through the insurance claim and helped me transfer all of my info over. It became a work in progress but they were congenial, professional, and prompt in their service.

Filing a claim with Asurion was very easy. They replaced my device the next day. Their reps are very helpful and understanding. The reps. knew answers for any problems presented to them. The website was easy to navigate and fast. The package was packed very good and with return instructions. I would recommend Asurion.

My Mother lost her phone. Had a replacement within a week. Called Asurion to set up the line and it was activated in less than 5 minutes! Better yet the deductible will be added to my next bill so no upfront out-of-pocket expense!!

My first contact person was a little hard to understand and I didn’t get my claim completed until I contacted you again to find out why I hadn’t received my new phone. After that was resolved the process was completed quite quickly.

Phone fell into toilet, screen went blank and sound stopped working. I got online and you shipped phone on same day. Within three days of incident, we were back in business. After talking with AT&T and Apple. Since I couldn’t remember any of passwords. Thanks.

Fast service, great packaging and return label is always a good thing. The only place I believe that needs improvement is the form you have to submit if it can be made into an online form with an e-signature that'd make it a 10/10.

I applied for a replacement phone due to damage of the phone. Asurion walked me through the process with no problem! I received my phone the next day! Very professional and on time! The steps that were taken was so easy a child could have done it. Thank you guys so much for all you do!!!

Great service and fast delivery on replacement device. Will continue to carry Insurance for my devices. This is the 1st time I have ever carried the Insurance for a device. I never thought it was worth carry until now.

Your representative was excellent (sorry I don't remember her name). Very sharp and knowledgeable. Her instructions for how to return the damaged phone were also helpful. It was nice to receive the replacement phone the next day... Can't be without it too long! Thank you!

I love Asurion. I like knowing if something happens to my phone, Asurion has my back. This is a very professional company. The customer service is great, the representative explain the process very thoroughly to do my insurance claim. I am glad to give them my business, well earned Asurion!

I had to replace my device and went into an AT&T store. The associate was able to help me quickly and I got my replacement by the next morning. He was so helpful. I appreciate his knowledge and willingness to help me.

Good job. The phone arrived on time and it was the exact replacement of my phone in very good shape. Thank you very much for doing a good job. I had considered canceling the insurance on my phones prior to getting them replaced. I'm very glad I didn't. I'm glad to pay for the insurance.

My experience with Asurion was not only excellent but it was very fast. I didn't expect a new device for several days. I got a new device the very next day. All my devices as covered under your plan. Thank you Asurion for excellent customer service.

Came in a timely manner. No problems with the phone so far. Charger works, it's a fast charger too. Love that you get to keep old accessories. Phone looks brand new. Thank you. Only thing I don't like is that I had to pay 199 dollars. And felt rushed to return the old phone.

I received great service!! It took a few phone calls but I did get my phone transferred over. The agents were great, patient, and answered all my questions. And they called back when they said they would. Thank you very much!!

Back in 2016, I purchased a laptop (HP Omen 15", 2015 model) that came with a warranty through Asurion. From 2016-2019 this laptop worked quite well until it offed itself. It was then that I got into contact with Asurion on March 8th and began the claim process, starting the claim and sending the device in was easy. Having signed up to the text and email updates, over the next few weeks we (my mother and I) were updated on the status of the device until about 3 weeks in. We stopped receiving any contact, throughout this I received several texts saying, "Your device is almost repaired." Giving them the benefit of the doubt, we waited 2 weeks for any sort reply, before we reached out to them ourselves. It was then we learned the laptop was irreparable, and they would be offering to buy us out for 1747 USD. However, the next time we were in contact with them they changed their tune, buying us out became a replacement.

Prompt and very great service - nice experience and service that you pay every month for - great customer service. My phone arrived the next day - which was nice because it was for my son and he needed it.

100% covered... just like advertised! Website worked well with little problem navigating through the options. It was nice that I could talk to a representative directly to handle any specialized issues. Once I completed my request form, my Apple iPhone arrived at my house within two days. Great Job!

The process was very easy and the response time was great. I have always had a good experience every time I have had to file a claim through Asurion. The representatives have always been very helpful and friendly. I would recommend them to everyone.

Phone disappeared while in the hospital after an accident, when it could not be found, decided to put in a claim needed the phone for work. Put the claim in through the website at 5 PM and had the phone on my doorstep by 10 AM the next morning.

The representative answered all my questions and stayed on the phone till everything was complete. She was patient and professional. She did not try to rush through the process. She even let my grandson answer some of the questions and explain the problems.

Problem addressed and transaction was easy. Received replacement promptly. Person that helped me was very nice and helpful in explaining everything. Took new phone to Verizon for help with activation and transfer of data. My only regret is that I put up with my old phone too long before calling. Didn't realize the procedure would be so easy to get it replaced. Thank you for your great service.

I have been trying to file a claim to replace my cell phone with no success. When I got to the payment for the deductible my credit cards were all (4) rejected. These requests were all entered by an Asurion agent on the phone. However upon calling back later another agent told me I never spoke to an agent that entered the credit cards. My bank tells me they approved the request and the problem was Asurion’s. Very poor customer service with people that are not knowledgeable with solving problems.

The online application was fast and easy to complete... And the new device was shipped within a few hours with expected delivery date and time. After getting the replacement device the set up and transfer of information from the old device was explained step by step with easy to understand instructions. Even UPS did a great job. The delivery was prompt, less than 48 hours for the whole process.

My recent phone fell on the floor and the screen broke so then I went to go fix it. I thought it was the screen only then when I got it back the charger didn’t function nor the screen. It kept turning off.

Great job. Awesome experience. Spoke with the customer service representative who helped me by providing me with information that I needed to file a claim online. This helped me a great deal. I also would like to thank AT&T for their prompt attention on expediting my order.

Wish it could’ve been resolve when I received my first replacement device which came defected. I had to go through the back and restore multiple times and had trouble for a week since no one could hear me clearly. Not sure how I was sent a bad device. I should’ve been upgraded to a better device.

I am happy with the outcome. My daughters phone was stolen and y'all had her a replacement in no time. My only complaint is USPS left it on the front porch where is could have been easily stolen. Overall great service.

Insurance claim was difficult... Wouldn't let me upload my information. Once I got it uploaded though, it went smooth... Other than it got delayed an extra day, (FedEx's fault) but I lost about 200$ worth of work, so that sucks... Thanks for the new phone though.

I've been a Asurion member since I can remember and can say they have never let me down when it comes to my phones. I would recommend them to all my family and friends and will continue to be a loyal customer.

They suck, don't waste your money or time with this company. I don't think I have ever been happy with their service. Buy a warranty on Amazon, at least you won't get told lies to buy a warranty. Then go to use it and they tell you new rules or a new policy. Walmart is partly to blame on my last claim, but I hold the warranty more liable since they are the ones that allow people with no knowledge to sell their service and allow them to lie to sell their service. They can just say that's not our policy. They claim it was posted and that I was given a terms and condition when I bought the tv. I never was given anything, everything was just explained at the time of purchase. I remember years ago having issues with replacement phones. They just collect money and build huge buildings for who knows what. Just look at the newest headquarters and that will show you how much they actually pay out.

The service was outstanding and literally only took 1 day to get my replacement phone. Outstanding. Would recommend Asurion to anyone and everyone. A one day turnaround is unheard of these days. Couldn’t have asked for this experience to be any better.

After spending $240 on insurance for my cell phone, my iPhone 7's microphone stopped working. Asurion was happy to replace the phone with a refurbished one for another $250. Ridiculous, a used iPhone 7 is not worth $490. This Insurance is not only a waste of money, it's a scam. No one ever informed me of this $250 gouge until it was busted.

We have always had a wonderful experience with Asurion. Unfortunately, this time was a little different. The woman we spoke with was very nice (no problem there) but when I asked her when we would get the new phone she said tomorrow (meaning Saturday). That was not the case and we received it on Monday. We had it shipped to our home address since we thought it would be delivered on Saturday. We were fortunate that it was not taken from our mailbox. Long story short, my daughter is very happy with her phone and this is the only negative experience we've had. I will say everyone we have ever spoken with is extremely kind. Thank so much!

Great customer support. Very knowledgeable and helpful throughout the whole process. Unbelievably fast delivery of replacement phones. Helped with set up of new phone and reset of the old broken phone. Thanks for all the help Asurion. You made this a breeze and less stressful.

Hey guys your service was very very good. We received the iPad in about one day! We will definitely keep this service so when something breaks down the next time it will be here quickly. The service department was also very easy to use.

I received a lot of help over the phone. Attaching the required documents was easy and it didn't take long for me to receive my replacement phone. I'm very happy with how quick and easy this process was. THANKS SO MUCH!!

Satisfied and happy with my service. Very fast reliever with I love. Very low cost. Very helpful when I called and spoke to a rep. Everything worked out perfect. I would definite use asurion again in the future if needed.

I completed the entire process online, everything was clear and easy to follow. My replacement phone was at my door the next day. The insurance plan was a great idea. I hope I don’t need to use the insurance again in the future. But if I do, I know it will be easy. Thank you. Thank you.

Everything went as planned. Great job on Asurion's side. We have had to use your services in the past and each time we have had the same type of customer experience. When we know we can count on someone to do it right the first time, we will continue to support.

Asurion did a great job! I ordered my replacement phone on Friday afternoon and I received my new phone by Saturday afternoon. Also the customer service representatives were very courteous and helpful. I would definitely recommend Asurion insurance to friends and family members to protect their phones.

The ProTech team was very helpful being patient and calm during the back-up process and getting new phone activated. I would highly recommend the Insurance Program. The replacement phone came quickly, and the transition was less than an hour of time. Good job to all the techs who helped me.

It was a simple process to reconnect to the replacement phone I received. Thank you. The person I worked with over the phone was very nice and easy to understand what she asked me to do to reconnect to the new device.

Usually I dread dealing with insurance. This time it was almost pleasant! The claim process for The cracked screen was simple enough. The technician was exactly as advertised. The first thing that threw me, he was on time, also polite, professional, skilled, efficient and prepared for the job. Asurion y’all caught me with my guard down.

Took a day longer than first told. But did receive phone as promised in two days. Setup was easy to follow. People were friendly an eager to help get you back on line and making phone calls as quickly as possible.

I spent 7+ hours dealing w/ Asurion. 10 phone calls, 3 live chats, & the submission of 3 affidavits.The staff was friendly but frequently contradicted the info given by other staff. At no time was I told that I would need to pay $225 deductible to replace a phone which sells for $195 new. Had I been told that at phone call #1, I wouldn’t have wasted 7 hours of my life and their time. The final straw was the last consultant who with impressive insincerity told me how she appreciated how valuable my time is and she wouldn’t waste any more of it. The deductible would be $225. And I could choose whether or not to continue with the claim. Well...Duh! She was the only Asurion employee who did not identify herself.

Quick and easy! Took only 5 mins tops! Sending a new phone so my son doesn’t have to be without a phone and so I keep in contact with him! The delivery will be quick as well! Thank you again! The payment is worth it!

Great response time. Did an online claim and was sent a new phone next day. They made an appointment on time they would call me for set up assistance. Was able to get it set up same day with no problem. Top notch professional and courteous customer service.

The representative I spoke with was extremely patient and helpful. Although getting things taken care of through customer service phone calls can be time consuming and sometimes all around unpleasant, this process was very straightforward and easy. Very happy with my phone call.

The service was great. Shipment was quick and easy. I was able to get back to my regular phone service without issue. The pre-paid shipping envelope made it easier for me to get the broken phone sent off as I did not have to search for a correct size envelope and fill out an address.

My old phone had horrible screen issues, so I called and got a replacement. The new phone came in the mail the next business day. I'm very satisfied with the service I was provided and the replacement phone. No screen issues and it works flawlessly.

The form was simple to complete and turn in. The replacement device was sent on time and to the correct address. The follow up for the device was also appreciated. The customer service was professional and clear. Would most likely use the service again.

On Saturday I lost my new Galaxy S10 while mowing 10 acres of land, on a 48” zero turn mower. I checked my Total Mobile Protection coverage with Verizon, as this was a new upgrade from my S7, to be sure that coverage had been transferred to my new device prior to submitting a claim, it was active. Monday morning I got started on the Asurion website. Got just past the portion where I explained what happened to my phone and got a message that my claim was being placed on a 24 hr. review. Then I received an email informing me that I could continue my claim. I click on the email link, only to be directed back to the very beginning of the claims process.

I have been paying insurance on all of my family's phones with the idea that if one broke we would pay less than market value for the replacement. My daughter's iPhone 6S broke recently and I started the claim. Come to find out the deductible for this phone is $150.00. The customer service representative said the phone could be refurbished or new. Since the 6s has been out for so long I assumed I would receive a refurbished one. I can buy one right off of the Verizon website for $169.00. With that said I am canceling my insurance. It was a waste of money.

Got here very fast and was in great condition. Even got an extra charger! Thank you for a great experience! I left my house when the phone was delivered and was bummed out about that but they actually returned about 2 hours later and I was able to get my phone which I've never had happen!

Very easy to fill out the form online to get the process started. Was told the next day that the claim was received and received the brand new phone the next day. I was able to call and get the phone connected to my service. Overall very happy with everything.

The customer service rep. was very helpful. The process is a little lengthy, but once finished I received the replacement phone in a timely fashion. I recommend getting insurance on all your devices, if covered by Asurion. It was well worth the small fee associated with my account to get a full replacement.

The whole overall process was VERY easy to complete. My phone arrived quicker than I expected. Set up was a quick process. Works beautifully. I thought there would be more red tape to cut through and I was stressing about the process. Thank you for making such a stressful process so simple and effective.

Filing the claim was quick and easy. New unit arrived in two days and customer service assisted in setup of replacement phone. The cost of replacement was as expected. I'm glad I purchased the warranty. Hopefully I won't need to use this service in the future, but having it provides some security.

I had lost my phone and iPad in a house fire. With having to wait week for my replacement phone there was no way to call the insurance people to complete my claims. Had to buy another phone to be able to keep in contact with the insurance adjuster until I receive the phone in 5 days.

We purchased a $2,300 Samsung refrigerator through Home Depot and were sold an Asurion Home Depot Protection Plan. We were promised during the purchase, and echoed here in Ts&Cs http://www.protection-plans.com/content/thd/en/MajorAppliances/Index#/terms-conditions that the unit would be replaced or a gift card given if the same issue occurred more than 3 times. We have now had 7 repair visits for the Ice Maker not making ice, and Asurion refuses to offer us the promised benefit.

Awesome service in a timely manner with no problem and I recommend AT&T. Got a replacement phone fast, but need to be able to get a replacement at the store too. Other than that everything was good. Thank you very much. Have a nice day.

The service was amazing, didn't have trouble, been help, easy and quick. First time that AT&T acts in a helping way. Has to ask for Spanish speaking person since I Don't know English really, was happy with this service and thank the company as well thank you. Keep up the great service.

Your service for the replacement phone was excellent. The agent I spoke to explained what I had to do to ensure that I received my replacement phone. The phone arrived quickly and was easy to set up to continue my service. I would recommend your service to everyone.

I cracked my phone screen, & called Asurion. They were polite, professional, very concerned & helpful. My device was replaced, but taken off my porch. I called again, they sent another device, no questions asked. When the new device was delivered, the other one showed up, package was opened. I returned that one with my broken device today. Asurion was very good to deal with!

The experience of the replacement was great but I haven’t been able to return the broken phone because I am in Mexico and my local FedEx office does not ship to the PO Box address on the prepaid label. Please contact me to provide another address and I’ll cover the return shipment costs. Thank you.

This is the most crookedest company I have ever worked with. Mailed me a check April 19. The check returned to them April 30. They put the wrong address. Mailed me another check May 1, told me I had to wait another 10-15 business days. I have yet to receive the check.

This company's service is absolutely a joke!!! I put a claim in to fix my phone screen. 1st appointment the technician never showed up. So I called and they could not get ahold of any technician that had my claim number and had no idea what was going on so I was forced to schedule another appointment a week later. Mind you that I have to take the day off from work to wait for a technician to come to my house and fix my phone screen. Well 2nd appointment today was a no show as well. What the heck is going on. I'm paying for a service and being denied getting it!!!

The online claim was easy to file. My new phone arrived fast. Directions for activation and saving data on my old phone was provided so I could be ready to start when the new phone arrived. Tech support was helpful and friendly to help with activation.

Very fast turnaround time. Very happy with the service. Helped me retrieve all my saved data as well. What a relief!! Run my business with my phone and never lost a beat. Can't say enough about Asurion. Would highly recommend them.

Very polite willing to help me, she took good care of me, made me feel good because I didn't have to struggle. She explain the warranty and the charges and send me the new phone right away. Thank you.

Unfortunately the phone did not arrive as said it would. I called. Got a very nice girl who said, "Oh dear this is was not finalized," even tho I had called and had it finalized the order. But this nice girl finalized the order and I had the phone the next day so all is good.

The representative was courteous and empathetic. She knew what she was doing and assisted me with great pleasure. I feel as though she went above and beyond to make sure my issue was resolved. Great service! I will keep using Asurion for my insurance/warranty needs.

Very fast service. Received a new phone in one day. Customer service was very helpful. Returned the damaged phone was easy. Definitely worth the money for the protection. I received confirmation that they received the damaged phone via email in under ten days. No hassle in making the claim.

Great job. Thank you. Everything went smooth from start to finish. Everyone was so helpful and understanding of my situation. Thank you. Submitting the claim is very simple and understanding. Easy to do. Yes I will tell all my friends about you guys. If they don’t have you they sure need to get you and give it a try. Thanks again.

Good and fast service. Replace my device with no problem it wording. I recommended the deductible is high. We pay a monthly fee for insurance. That's the only thing I believe is the problem for everything else is ok. Thanks for your service. God bless.

They were very professional and sent me new phone within 2 days. Had great customer service. My girls phone was broke and they got me a new one very quick!! I will def recommend them to anybody needs a good place to get good service for their phone needs!

The screen protector is wonderful but my screen was busted under the glass protector. But other than that it dose the job with not scratching but the glass will still bust under the covering. And when placing the warranty stated my screen busted and heard nothing on the fact that it was not supposed to be able to be busted. And mine did.

You guys were great! My phone unfortunately broke in a moving accident. I put in a claim and within a day and a half I had a completely brand new phone at my door. I had no problems and no complaints. You guys were quick to assist and I could not be happier. Totally worth the 8$ a month! Thanks!

I was well pleased with the promptness I received my new phone. It’s very important to me especially since I don’t have landline. I give a 10 for great service. First time I’ve ever used the insurance!!! I will definitely recommend to friends & family. Thanks for the great service!!!

It used to be that when you had an issue with your mobile device you could walk into an AT&T store and they would make they claim. You would be in and out in ten minutes and then you would get a new device in a day or two, all said and done. NOT ANYMORE. They now hand you a pamphlet and tell you to go home a file a claim online. Well you go home and file a claim online just for it to get denied and then have to call them anyway. Then they basically give you the runaround and tell you that you have to print out paperwork and send it back in with a picture of your damaged device (not many people own their own camera), and a copy of your state ID... I'm extremely frustrated to be paying a company and still having to do all of the work. If I hear this insurance agent mentioned in conversation, I WILL share my experience. It's a joke.

Great and fast. Warranty was easy to activate and file claim, warranty center easy to deal with, and took care of everything. Phone came with everything needed to swap over to new phone, and get right back to work. Packing return label came with package which made return effortless.

Hi - I will return the damaged phone as soon as I am able to get to an ATT store to have them transfer info. The last time I did it over the phone they lost all my info. Thank you for sending the replacement so promptly.

Everyone I encountered was most helpful and very informative and most importantly patient. The employees took time to adequately make sure I understood my options, check stores near me to go get service and was able to get the process done for me.

The staff was very helpful and it was a very fast process. I filed my claim and then I had my phone less than 48 hours later. So awesome, thanks! I will definitely continue paying my $9 per month premium to keep my insurance active in case of another emergency. I love Asurion! The only thing I don’t like is the super high deductible. But I guess it beats paying $1200 out of pocket.

Quick easy claim. Next day replacement no issues. Self addressed, post paid return made everything simple. Great instructions on how activate new device and I didn’t have to call customer service for help.

Your response was immediate and complete. Filling out my forms was seamless and when my first replacement iPad was stolen you immediately sent second one. Thank you. It was a pleasure to deal with your company and you representatives.

I purchased a small kitchen appliance from Amazon in March 2019. I saw the option to purchase a four year warranty and added it to my cart. After 30 days, the product began to give me trouble. The Ninja Blender began to fall apart. First the handle... Then a small piece on the lid. Today I decided to test the "warranty". The uploading receipt option was not working. There was no one with whom to talk or register the problem. I will never buy another kitchen appliance or electronic product on Amazon. I walked into Bed Bath and Beyond and purchased my blender with the assurance I can come back to them with any problem. I will gladly pay a little extra than deal with a company that doesn't know if it is washing or hanging out... The stress of dealing with Asurion is too stress-filled. Asurion offers a lot and delivers nothing. My complaint is not against Amazon but that pitiful excuse of a product warranty option Asurion.

New device arrived in a timely manner, however, new device (refurbished phone) won't sync to either of my 2 Bluetooth devices and battery runs down very quickly. Very unhappy with new phone. How do I resolve this? Please contact me.

We had purchased Asurion protection and when the phone became damaged and unusable we has received a replacement next day. The process was easy and simple to do. I recommend Asurion to everyone. We are so thankful that we had this protection.

Amazing next day service! The device set up was simple and included detailed instructions on set up and how to return damaged device. I would definitely recommend Asurion to my friends and family wanting to insure their devices. Thank you!

Asurion has never failed me. Filing a claim has never been so easy. It takes less than 3 minutes to file a claim online and the rest gets taken cared of by Asurion. Getting a phone replacement is lightning fast and their customer service is top notch hands down!

Phone hit the floor and broke the screen. I got a replacement phone from Asurion in just a couple days. Staff was able to help over the phone with transferring from old to new. They were a big help. Excellent service!!!

The process to file a claim could not have been easier. After I worked with AT&T tech support to determine that I had a failed phone that was covered by a protection plan, the process quick and efficient. The claim was instantly approved and a phone delivered in a few days. My daughter was able to get her new phone operational in about an hour.

The device was shipped to, and received at, the location in California where my daughter was visiting. She was able to resume communication with her family in Florida. Delivery was on time and the representative from Asurion was helpful throughout the process.

Great service and we received the phone in a timely fashion. The agent was helpful with the shipping service, so my son could get the phone at school. Blah I don’t know what to say, but the service was great.

Having insurance is great, having to part with my 4K HDR phone, not so great. However, once I started the claim process, it went smoothly. I do miss having a large screen phone, so I won’t have the replacement phone for long because I plan to upgrade to the newer Sony flagship phone that comes out in July.

My damaged phone was replaced very quickly and conveniently. Was very easy to complete the claim in a timely manner. Will have this coverage for my account on all my devices for future usage. I had a great experience after the disappointment of having my device damaged.

I was totally satisfied with the service. There was a fast response time and delivery of replacement product was also timely. Online claim option was also great. Purchasing this insurance coverage was a wise decision. Overall, this was much easier than I thought it would be.

Great and quick service. Definitely the best insurance for phones. Im very satisfied with my new iPad. They did a quick shipping to my house. I was completely in shocked that in 2 days I had my device again.

I had excellent help. The staff was courteous and great to work with. I will definitely use this office for any more problems. None of my questions were treated as trivial. I am an older customer who is not very familiar with modern technology.

They got the replacement phone to me very quickly. I was so pleased. I was also impressed with how easy it was to file a claim again. Great service. I hope I do not have to use their service again but pleased with how simple and easy it is to get done.

We had a cracked phone screen and after submitting my online claim, we received my replacement phone by the next day. Very quick turnaround. This is the second time that I’ve used the Asurion replacement service I and am very satisfied with the insurance plan.

Very fast and easy to file a claim online. Package came within 2 days and was able to ship the old phone back USPS so didn't have to go to store to ship back. Just put the package label that came with the new phone on the box and placed it in the mail.

Outstanding job! We were very please with the person who helped us. She was extremely knowledgeable and went over and beyond the call of duty. Returning g the phone was so simple too! We received the new phone in 2 days! I like the new color I picked.

Y’all were perfect. You were very professional! The only issue I had was transferring all my pictures over to my new phone. That was basically a pain in the butt. That really didn’t have anything to do with you or your company. Thank you for your service. Your Company handles everything perfectly. Thank you.

Initiated a call because received a letter stating Asurion did not receive my damaged cell phone. Advised rep that phone was mailed back in postage provided envelope on April 22, 2019 possibility it was lost or stolen. I contacted the post office (Mamaroneck, NY) they advised that at that location it has happened before with other customers, it seems courier is stealing the damaged phones. I advised to call USPS Inspection services. Rep stated penalty charge will be negated.

Very quick response, and very attentive to my situation, got my device the very next day when I reported someone had stolen my phone. It’s great to have insurance just the cost of replacing it was a lot because it was stolen, and I had to pay for them stealing it.

My son dropped a weight on his phone and crushed it. We called AT&T immediately to file an insurance claim, and they directed us to your website to file. The process was fast and efficient. He received his new phone within 2 days. Thank you for the prompt response time and quality of service.

Fast recover of my phone and iPad. Only miss a few days. Great company and insurance. With this you always be protect. You can buy expensives phone With AT&T next and be always protect. Thanks for trust in us Asurion.

I have really enjoy my service so far. The people at Art has her wonderful to me and my husband. I broke my phone the ladies and gentlemen here in Oakdale LA took care of me and got my new phone. So I want to thank them for their help.

They listened to what happened. I normally don’t get insurance because I’m pretty handy but My iPhone was stolen, thankfully backed up. I had within a couple days, a replacement. Very fast, very friendly, amazing service. Thank you so much.

When my grandson's phone was stolen, I had 2 thoughts... I need to get him a new phone and I was not looking forward to dealing with the process of filing an insurance claim. But I was surprised at how truly simple and quick it was to file an online claim with Asurion. The online form was short and needed only basic information, the whole process took less than 10 minutes. And my grandson's new phone arrived in 4 days. Thank you!

My sons phone was replaced fast after he lost it in accident. I’m great full we had insurance like Asurion we continue to protect our phones with this insurance. All of my phones and iPads are cover with Asurion. Thank you again for the fast service.

Everything was easily done online. Process was fast. No complications. Didn’t have to call in for anything. I would recommend to anyone this company. Anytime I’ve ever had to put in a claim they have always handle things with no issues.

I received a refurbished replacement phone the end of January. After 1 month the volume down button feels stuck and won't fine-tune. Now the camera isn't working. I called and spoke to Tara and she said it sounds like damage. There was no visible damage to the phone, never been dropped. I disputed her claim and she began loudly talking over me and saying that's the policy. I didn't appreciate her tone. Not very professional.

Loved how fast I got my new phone and how easy it was to set up. Loved how easy it was to put in a claim and instantly received an answer. The replacement price was fair. Now I hear you will get your replacement phone the same day as you put in you claim. That is super great!!

I received my replacement device in one day and they sent me the envelope with a tracking number for my old device so I could send that back. It was quick and painless. Everything was done online and it was quick and convenient no going inside a store did it on my lunch break without having to interrupt my day.

Customer service was helpful after I lost my phone. They answered all my questions and guided me throughout the claim process. The e-mail reminders were helpful also. I received a new phone, that arrived in less than a week. Thanks!

There were lots of hoops to jump through. It was hard to communicate without phone. In addition, I lost all my data. Coverage was ok; There was conflicting info sent about replacement device, and I didn't get the right color which was a choice on the menu that was disregarded. The replacement device came with unusable earbuds, there is a short in the plug that is scary. Verdict: Acceptable but not great service at a premium price.

Great turnaround time! I ordered my device on a Sunday evening. I had a replacement device on my doorstep Tuesday before 2pm. The process was extremely easy, all online without any hiccups. I started the process right through my mobile acct in the app and finished in less than 5 mins! I had a confirmation email within a minute and a shipment confirmation and tracking the next morning. Way to go Asurion!

First representative I had was not so good. However, the next day the representative I had was great. They were understanding and offered great service making the experience the prior day forgotten. I always say that a company is made by its service and that rep did a great job, thank you!

Very helpful. Did not rush or talk a mile a minute. Got everything taken care of. I would recommend this app to everyone because it is very very good. I also would recommend AT&T because they are the ones that told me to use Asurion and this app.

Absolutely the worst customer service I can ever remember receiving. I am horrified that I have been paying this company for years. Used to be good, as I have had good responses in past. Filed a claim for a broken phone yesterday. Waited patiently by the computer to receive any information to complete claim. Was promised that it would be resolved within 24 hours. Hoped to expedite because needed a phone! Called 6 or more times, each time they said it was being handled and someone would get back to me within the 24 hour window. At the 30 hour window I was told that the only thing holding up my claim was that I HAD NOT TURNED OFF "FIND MY IPHONE!" (btw there were no guidelines about this) and better yet, THEY ADMITTED THEY ARE NOT ALLOWED TO TELL ME THAT UNTIL AFTER THE 24 HOUR WINDOW HAS PASSED. This is incredible. Horrible business policy. I will be cancelling my coverage tomorrow for all six phones.

Overall great with helping activate the new phone. However the girl took down the wrong activation code and when I turned the old and new phones off I had no communication as I don’t have a landline and live alone. I had to go to Starbucks and ask to use their phone to get things sorted out.

Was great. Very fast. Thank you so much for the quick turnaround.. I really needed my phone back and you care through with it! I will definitely recommend your company to others. It was a painless and very very easy process! All done online on my computer.

Phone stolen at local restaurant while setting in lobby waiting on table by a strange girl who sat down by us for a bit. No cameras. No one remember her but you guys got us through this unfortunate event with flying colors. Thanks again for your help.

FAST RESPONSE! From phone break to new phone in mailbox was 28 hours. Easy to return old phone and get new phone setup/activated. I highly recommend that anyone who doesn't have this insurance. Please get it. It has saved my family with 6 phones multiple times.

I placed an insurance claim for my iPhone 7. After spending 3 hours trying to activate the phone that was sent to me, Apple informed me that I had received a malfunctioning iPhone 7. Asurion would not reimburse my fee or send me a different model phone.

I Made the claim online and the replacement phone was at my door the very next day. I was never completely out of a phone. I am completely satisfied when the speed and the importance of the situation. Thank you and I will be using you in the near future.

AMAZING service!!! Thank You! In store Verizon Rep. was VERY helpful in all the info given on our plan as well as very knowledgeable on all aspects of our Insurance coverage! Answered all questions and delivered in a record time! You are the best. Very Satisfied with all procedures!

I was very impressed how easy it was to make a claim & get a new device. I had some technical issues getting the old device ready to send back & the Asurion customer service rep (I forgot to write her name down) on 5/15/2019 sat with me so patient & kind helping me get my phone set. She was amazing! Thank you.

The customer service rep was great. Very helpful. The affidavit can be an inconvenience. I was out of town and I had to find a way to process my claim so that I have a phone when I returned. Long process.

The service was quick and I am very satisfied with the customer service representative. I would gladly recommend Asurion. It was a painless procedure to go through. They are friendly and understandable on the painstaking time to get anything done.

My phone fell out of my hands landing screen first on the ground and suffered nonrepairable cracks to the screen and body of the phone. For safety concerns and also the inability to use the screen to swipe or navigate, I submitted a claim to Asurion. They handled getting a replacement phone quite well in turn-around and quality of the replacement. I would recommend this to the next person.

Well I was not even sure my Dad's phone would be covered. I was pleasantly surprised. He received a new phone and we got it before he went out of town. Thank you for being quick, friendly, and most helpful.

Everything was handled efficiently and in a timely manner. I was very pleased. The person that I spoke to on the phone was very professional and helpful. Thanks for getting me back to communication again in less than 2 days.

I had a broken phone and still owed installments so I expected a hefty amount for deposit to replace my phone but was pleasantly surprised of how little the amount I needed to start claim. I received my new phone 2 days later just as I was told. The experience was easy & fast.

The representative was very kind and genial. He efficiently dealt with my phone’s problem — it was a replacement phone malfunction — and had the NEW replacement iPhone to my home the very next day — at no cost to me. I was quite impressed!

Service was great, they mailed a replacement phone in two days. My phone was stolen and Asurion was very helpful. They took care of me without hassle and made the process very easy. I will definitely continue to do business with them.

I went to my Verizon store and a rep suggested we look up my plan to see if I had insurance on my iPhone 6. I was surprised and delighted that I did. The Asurion experience was fast and easy. Highly recommended!

Prompt service and courteous staff. They helped when my online claim got difficult. They answered my questions and were able to help me complete the claim. I received my replacement phone within 48 hours. I was very satisfied with the overall service.

I was satisfied with the customer service and the timely manner of sending a replacement phone. After receiving the phone, the customer service was very helpful in getting the phone activated. It was great knowing I would not be charged the full price for a replacement.

I don’t know if it’s the series model of phone but I still have same issues as I did with my broken phone. I know it’s not your fault. I think it’s the model that has the issue. I want a new phone but not the bill that comes with it.

Our claim was taken care of very promptly. The process was fairly simple and we had our new device within days. The return process was just as simple. The only problem were the instructions were for a phone and we had a Gizmo watch. We ended up having to call our provider for help. Overall experience was good.

Customer tech was patient, informed, and did a good job helping me retrieve and set up. Verizon box store was only concerned with selling new product and not support current customers. Will not go back. Will go to Costco or other stores selling Verizon service.

The service was fast, friendly and very simple! I dreaded filing a claim thinking it was going to be difficult and I contemplated just dealing with the broken phone but to my surprise you guys were absolutely wonderful. Tech support was excellent and my new phone arrive quickly and was easy to set up. Thank you!!!

My son camera on his iPhone 8 stop working so we put in a claim. We filled out the paperwork and It only took a week before he had his replacement in the mail. I am a very satisfied customer. The paperwork is very easy to fill out on your phone.

Easy to accomplish and quick turnaround. Unfortunately, this is not the first time I have needed this service but their service has been consistent and professional. I recommend everyone have phone insurance and Asurion has been a great company to have as my provider.

The phone was here as quickly as could be expected as it was almost at the weekend and my daughter is happy with having a phone again. The earbuds that were promised were also in the box. Thank you for your speedy service.

I was surprise and relief that the whole process and delivery was EXCELLENT. I was able to continue with family routing without losing much time. Also the verification of oneself is super to avoid anyone else to take advantage. Thanks.

I am happy with this insurance because every time I have accident or other issues with my devices they replaced right away. I have not problems at all, thanks Asurion for solving my problem. I will recommend anyone looking for this kind of insurance.

The replacement phone arrived the second day as promised. I was under the impression that Verizon would help me activate and download my phone to the replacement. They merely replaced the chip and told me I would have to go to Apple. Four Hours at Apple and I ended up buying a new phone so I no longer need Asurion as I have Apple Care. My experience with Asurion has always been prompt and I would continue to use your service if my phone was from Verizon.

Short version: I would not recommend this insurance. Long version: I recently purchased an iPhone X for $1050. I purchased Asurion Mobile Insurance for $8.99/month. The sales representative at AT&T stated this was a no deductible insurance and the device would be repaired or replaced within 24-48 hrs. I replied, "No deductible?!" The salesperson confidently confirmed there was no deductible.

Swift and prompted service. Phone was shipped to me very fast. Your online process worked well. THANK YOU! I will make sure I tell my friend and family the experience I had with your company. Thank you again for providing my phone in a timely manner.

Perfect! Excellent!! Best service in the world. I've always recommended Asurion to all of my friends. My replacement phone was great. I know people that say they get bad phones from the insurance company but I never had that problem with Asurion.

The rep was knowledgeable and patient. Restoring the information back in the phone and setting it was tedious, but the representative remained patient through the entire ptocess. I really do not have anything else to say. Since the entire process went well and you learned a few things about the phone also.

Filed claim about 6pm the afternoon. I chopped up my phone with lawn mower and had the replacement in my hands by 10:30am the next day. That what I call good customer service!! Definitely worth the money for insurance. Good job????

Accidentally ran my phone over with fork truck at work. I went to my local AT&T store and filed a claim and the next day they had my new phone at my house and they give you everything that's comes with a new phone.

Everything was straight and to the point. Agent did a good job. Fast a easy service, quick turnaround. Love that was from one day to another. Keep up the good work would highly recommend to friends. Awesome service Thanks Asurion.

I'm very impressed with the fast service. My wife was able to have her phone replaced in less than 48 hours. As a military family, having communication is essential and we are so grateful it wasn't going to cost full price to replace the phone.

Very helpful and got the phone the next day. To return the damaged phone was very easy and all shipping was taken care of. New phone works better than the old one, so very happy. Just wish that AT&T personnel would have been able to assist with getting data off of old phone, because the old phone you could not see.

Easy replacement. No problems. Phone received and set up with no issues at all. Everyone I talked to was helpful and delightful. I needed to call back a few times because I was traveling when I needed to replace my phone and this was not an issue. They were able to save the order and come back to where I left it.

One of the most absolutely frustrating phone and customer service experiences I have had to date. My old phone (a $400 Samsung Galaxy S8) completely stopped working so I filed a claim and was promised a new phone in 1-2 business days. Immediately after filing my claim, I was billed with a $255 deductible - keep in mind the original phone was only $400. Three days later, I call Asurion and ask for an update on shipping. Apparently shipping got delayed and no one felt the need to notify me because it was "FedEx's fault"- the employee's exact words. I got a "sorry, nothing we can do" from the people I spoke with and that was all. After 4 days of waiting, my phone finally arrived.

I accessed the website easily from the Verizon website and quickly registered my claim. I didn't realize that Asurion offered the screen repair for only $29. I was prepared to pay the $199 deductible for a new phone so was relieved to have the screen repair option. I submitted the claim last night at 8 PM and was able to get an appointment today at a time that was convenient for me. A technician is coming this afternoon to our house to repair the screen. It doesn't get much easier than that!

Very professional and courteous service staff member. They went through options to remedy problems with phone. Then checked insurance policy what was covered. After working with me it was determined we needed to get another phone and send problem phone back. Thank you????

Great customer service! They provided me with a replacement phone quickly and efficiently. However, occasionally it would be nice to get a NEW replacement instead of the USED/REFURBISHED models. Other than that, I am very happy with this phone insurance.

The staff were very polite and helpful. They made it possible for me to get the device I needed replaced with ease. They were very knowledgeable about the process and helped walk me through it. Thank You for all of the help and for making this a pleasant experience for me.

My son's phone quit working, and they replaced it under the warranty. It came in pretty Quick, and since it was under a warranty I didn't have to pay anything. So I was very satisfied with the outcome. Especially since money gets tight, and just when you're starting to see daylight. Your phone breaks. It was nice to not worry about an extra expense.

Everything happened so fast. I was on the phone about my broken phone and within 24 hrs. I had a new phone and all the help I needed to get the new phone working. It was awesome. A great experience for my first broken phone.