Asurion Reviews

I can totally count on my insurance. They help me and replace my phone in less than 3 Day is Amazing how they help us and my business grow... a big shout to them and make our life’s much much easy... thank you.

Much to my surprise, we received the phone the next day! That was totally unexpected. We got set up in minutes and we’re back in business. Asurion always comes through for us in a pinch. Thank you so much!

This insurance has been a lifesaver over the years! I have filed claims on broken tablets and phones and every time the representatives have been very knowledgeable and helpful. The replacements have arrived quickly as promised. I highly recommend having this insurance!

Delivery was very fast. The staff was very helpful and understood their job. I wasn’t on the phone long with the agent. I will recommend anyone to get the insurance on the phone if they don’t have it as AT&T customer. When I arrived home the package was right on the porch within the next business day.

It is an easy process to file a claim. The live chat option helped me file my claim, told me how much I had to pay and explained the deductible. I had a new phone within 24 hours. I am very satisfied with the service.

Got a replacement in a day and half. 1000% better than a few years back and I had to make a claim. Well done Asurion! The new phone set up was a breeze. They sent me a return label to send back my old phone tape included :).

Everything went well. The only negative thing I could say is the guy set a call appointment, called an hour late. Then he went to put me on hold and hung up on me and never called back. So I called in and set phone up.

Filed a claim with AT&T/Asurion and claim was settled within a couple of days. Phone was on back order but was shipped within the week. Only delay was with Fedex. Phone was promised on a Friday, did not received until Monday. All in all, I am very happy with Asurion's quick action with this claim.

Customer service was excellent. The commitment to replacement my lost cell phone within 24 hours was truthful. My replacement phone was delivered in less than 24 hours of my reporting the lost. This was absolutely amazing. Very satisfied with the assistance also following the receipt of the new cell phone. The customer service agent helped me to retrieve data stored in backup from my lost cell phone to then be downloaded onto my new cell phone. The whole experience has been awesome. I am very, very satisfied.

While vacationing in Las Vegas my phone was stolen. I’d put it down on the counter in ladies room while I washed my hands. Turned around and it was gone! Filed claim on Thursday and phone delivered same day we returned! Thank you.

Above and beyond the call of duty great service. Customer service was excellent. There are times that I have a problem and I need to call technical support and there are no long waiting period. I love everything about my phone service because it has all the features I need.

The customer service rep was Condescending and rude. I had to call back two days later because I hadn't received an email saying my phone was on the way. Good thing I did because she didn't finish my claim however once I got past her I did receive my new phone fairly quickly!

The experience in getting the telephone replaced was one of patience needed on my part. Had to go through two replacements to get to the present phone that I have. Sending in the first phone was a challenge in that there were no instructions as to transferring the information from my damaged phone to the replacement, reconditioned phone? Took to AT&T locally and the tech attempted to transfer the contacts, photos, texts, voicemails and games that I had on the damaged phone, losing several photos with some transferred in a negative format. The games that I had had on the phone for several years were totally lost???

I used Asurion to replace my months old iPhone due to a cracked screen. The process went smoothly, everything was great, happiness and joy. The new phone worked well for over a year. Then due to a battery issue, I took my Asurion replacement phone to the Apple store for a replacement and was promptly informed that what I thought was a real replacement phone was FAKE. 100% fake. I asked how could they prove it was fake and the Apple employee showed me how the Apple on the back was just a sticker, the top of the screen was not smooth and a host of other items which I (being a first time Apple user) did not know. I received nothing as a trade in for my FAKE phone and when I contacted Asurion they said that all phones they provide are "ATT refurbished phones." Short version - you can break your $700 phone and they will replace it with a $100 knock off.

It was a bit tedious my experience. I had to find numbers not readily available to me and fill out forms then be in touch, not so with my J7, they hardly needed anything and the phone was replaced, very different experience with the iPhone.

There was so much confusion with my case but the manager took his time with me and figured it out. I needed a phone for my job and was unable to purchase one for that I'm very grateful. I was very thankful for his patience.

The claim was easy to file, logical steps and website. I was able to file the claim while on an airplane over wifi. Asurion processed the claim quickly and replacement iPhone shipped immediately. All great and thank you. I am the Director of Customer Experience for a major brand and truly appreciate great customer service.

Having paid for insurance for 2 years, was a little surprised that I had to pay $112 for a restored phone. Based on previous experiences w/ restored phones, I am afraid that there will be future problems w/ this "new" device. However, your customer service reps were very helpful and patient with my concerns. My "old" phone will be returned/shipped to you on 6/27/19.

Claim was handled quickly and efficient. Wasn't expecting to pay high deductible but I did received a new phone for a small amount. Glad that I chose the warranty plan. Agent was knowledgeable and customer oriented. Was surprised that I received my new phone the next day.

Sent the wrong phone number the first time. They did well on recognizing it was wrong and fixing it. When I opened up the phone I called the number on the package to activate the phone and found out it was the wrong number.

I ranked it as a 4 because I felt the instructions when I tried to do it alone were a little vague. I went into a Verizon Store and they helped me. When I went to the chat part, I sort of read between the lines that the person was getting frustrated with me. The comments/help were a little sharp.

Absolutely superb experience---customer service, fast shipping, and ease of procedure. I'm glad I chose to carry your coverage. I'm pleased with the phone replacement and will continue my coverage with your company AND recommend to friends and family. Thanks to all involved!

I am very happy with the service provided. This was super easy and I was back up and running within two days! They supplied all the information to make it efficient return my phone. I would not, not Asurion insurance on my phones.

Unbelievable fast service, very helpful. Couldn't have asked for better service, we have filed 2 claims and both times, very happy. They always want to make sure everything is taken care of. The customer service person apologized that it took from Sunday when I filed my claim to get my new phone on Tuesday, I thought that was great timing, never disappointed with Asurion service. I would recommend this to everyone.

I broke my phone. I set up my new replacement. Very good customer service. Very fast shipping and amazing team help me to set up my new replacement, Thank you so much! Things was taken care very fast! Keep it up!!!

When we had to use the service everything was handled with kid gloves. We were told at AT&T office that the phone would be replaced within a day, and to our surprise we received the email that we would get the phone in a 24 hours. GREAT JOB. THANK YOU.

Excellent experience. No hoops to jump through and response was immediate. Phone received in less than 4 days. Glad I purchased the protection. I will definitely purchase insurance from Asurion again. No hassles and great service. That is what it is about.

My only complaint is that AT&T doesn’t make it easy to know how to file a claim since closing down the warranty offices in our local store. There should be a big, bold link from my account page. Once I finally figured out how to file a claim (looked on website and multiple visits to AT&T store), it was a quick and painless process.

From start to finish the experience with Asurion was awesome. The representatives were professional and helpful. The young lady that helped me program the replacement device was so patience with me. I appreciate your company and your representatives for all you do.

Loved the service. I got it, was very quick and got my phone the next day. I use it for everything. I do my doctors and work, just loved the service. I got what more can I say, it was wonderful service. Getting my phone the next day, I didn’t have to wait for it. I enjoyed working with you very much and how fast you acted. Thank you very much.

Asurion and AT&T both did a wonderful job of getting my phone to me in a timely manner as well as transferring everything we could. The only issue I had was with my old phone; my screen was unresponsive and I was unable to clear my data etc before returning it you less that was a byproduct of the assistance I had received in the AT&T store...

Replacement phone was sent. Easy return. Thank you soo much for the smooth transaction. The representatives were helpful & guided me in the process. The return was so convenient as the box mailing label & tape were provided. The Phone was delivered within like 4 days. Thanks again.

Good service! Expected would be quick but my bad had to claim on a weekend... otherwise, all service offered is above par! AT&T offers a really good protection packages which are really helpful when we are careless and lose devices without knowing.

Our phone accidentally broke. We called Asurion and they replaced it right away with no hassles. Thank you for a great job! I hope my phone doesn't break ever again but if it does I know that Asurion will be right there to replace it. I am completely satisfied.

Easy filing, fast turn around. I have used them before and never had a problem. I filed over the phone, the replacement phone was at my house the very next day. Have not had any problems with the replacement phone, which was actually an upgrade.

Not much to elaborate on carrier except I've been with them for many years and have experience readitivity good services. ALTHOUGH a few times my account was reviewed to help with charges and features, I believe it can be reduce more.

Extremely Fast Service, I am satisfied for sure!!! I received my new phone the next day and waited less than 1 minute on the phone when I called the activation center to activate the new phone. So far it's working great!!!

Filed the claim on Tuesday night. Phone arrived Wednesday morning. Fantastic. Was quick and easy. No hurdles and great support. The online filing claim was simple and effective. Thank you for your prompt service. I will be continuing to use your services.

I bought the insurance for my camera which was explicitly advertised to cover "drops, spills and cracked screens" because I was going on a trip and afraid of any damage. However, when I submitted my claim form online, I was automatically rejected and not able to speak to a person. This company makes false advertising and after they take your money they just ignore you. Do NOT buy from them!!!

Y'all did not help me the way I supposed to be helped. Someone stole my identity and cancel my phones. You put me into fraud. God. Did not handle me right. I am a disabled woman and I needed my phones back to be replaced. Y'all did not replace them. To go customer service stinks. The people who was helping me on the phone did not help me correctly. I am very dissatisfied with the company and I'm with AT&T. I have cable service so why would I do fraud on my two cell phones? I think y'all did not have them incorrectly. No one should be able to get into my information and cancel out my phone. I was robbed at gunpoint and y'all don't understand.

The service was done in a timely matter and they were able to recover all my photos and all my addresses and all my information from my crashed phone to the new one that was sent to me. Very friendly and great listeners to work with at the Saint cloud AT&T.

I had to call two different times last week for the same problem. That was to set up my new iPad to transfer information from my old iPad. The first person I contacted was a total waste of my time and her time as well in all fairness I would not give that person a rating however the second person I called whose name was Sierra resolved my issues in probably 20-25 minutes. My issue was resolved without any additional problems or need to contact the company I think she may have been someone from the Apple versus your company as I was transferred during the call. She was absolutely five star plus in ability and pleasant assistance.

Once I finally decided to make the claim, the quality of service I received was outstanding. I was very pleased with the rep interaction, promptness, and the peace of mind of knowing that the damaged device had been received. The reminder to complete the process of retiring the old/damaged device was a nice bonus.

Very easy to communicate with and easy to get it done. Very happy with the timeframe it took to get my new product as well. My new product was delivered in two days. Very happy overall. Would definitely recommend this company.

We had a phone that was no longer working but after contacting Asurion they addressed the matter quickly and we had a replacement phone the next day. We were grateful for the quick and efficient service. Cell phones are no longer a luxury but a necessity of life so being without one for and extended amount of time can be devastating. Thank you.

Received the replacement phone in approx. 3 days. Their system kept saying the phone was out of stock and asking me to return later or continue, I chose to continue because my son needed his phone, as stated before It was received in approx. 3 days.

I lost my phone, filed a claim and within 3 days I had a new phone in hand, amazing experience! This insurance policy is well worth the additional money per month. You will not regret having it. They make it so easy. Thank you!

Excellent and seamless online claim process! I received my replacement phone and ear buds the next morning. Thankfully, the claim process invited me to schedule a call with the AT&T PROTECH rep to walk me through setting up my phone and transferring all of my data and settings.???

Excellent. The person who helped me was an angel. She was very nice and gracious. She took her time walked me thru each step again. Excellent service. I would indeed recommend my friends and family to Asurion I hope everyone there is as nice as the young lady who helped me.

I received the replacement phone quicker than I could ever imagine. The replacement phone is perfect! This was a very seamless transaction. I’ve encouraged family and friends if they don’t have insurance to get it immediately. Thanks again for the prompt response.

Process was fast and easy with the help of staff at Verizon! I will always purchase phone insurance from now on. I was amazed at how easy it was to make a claim and receive a replacement phone. The process has changed my mind about the value of phone insurance.

The only thing I was not really happy about was I did not get the same phone I had insured. I had a iPhone X r. They sent me a iPhone X but not R. They were really nice and easy to deal with and professional though.

Response was fast - only complaint I had was after multiple attempts to enter business address - it locked me out - so I had to call and enter address. Other than that - watch arrived next day in a new factory sealed original box with all the goodies inside. So excellent job folks!

Perfect help, quick response, express shipping & amazing customer service!!! This is the reason why I pay for the insurance because I get more than my money's worth and feel 100% confident in getting my needs met and problems addressed.

Replaced my broken phone with a refurbished one. I started having issues with it a week in. When I called they were very helpful and sent me a new phone overnight! Very happy I paid for the insurance and that they were able to fix the issue immediately!

I was 5-Star satisfied with the representative that assisted me and with the speed I received the replacement phone. Sending back the original phone was easy also because a mailing label and sealing tape were included in the box.

Excellent. Service was very good and on time as promised. Thank you very much. It’s a pleasure. I ordered phone a day back and it was delivered in time as promised. They promised as per the insurance details.

Thank you everyone, was helpful and friendly. The technical support team was very nice and made sure my new phone was set up and working as it should. I appreciate the support. Once again it did take some time to get my old phone contact and apps and emails on my new phone but in time it worked out.

Filed my claim, the process was easy and fast. Received my replacement phone in less than 48 hours. Setup and data transfer was simple. Only problem I had was some of my contacts got convoluted with extra data that wasn't present in the contact before and some of my game applications lost progress.

My phone came quickly and the rep that helped me was great. My expectations have been met and everything was in the box for me to return the phone safely. I’m glad everything happened quickly. I just wish I could have paid immediately.

Service was excellent. Got my new phone in less than 24 hours after filing my claim. Everything went great. I would highly recommend Asurion to anyone who asked me if they should insure their phone. The phone works great and was an upgrade to the phone I had.

New phone is great. No issues. Glad the first thing I did was put a screen protector on. I already made the mistake of letting my son use my phone and cracking the screen protector. Just need to add a new one.

The process was fast and simple. Recommend this insurance to everyone with AT&T. They really come through when you need them to. We will always be insured as long as we have phones. I wouldn’t have phones otherwise.

At first I was incredibly upset the my screen cracked and became nearly unusable. When I had my phone taken to have it screen replaced and was told that it can not because the phone itself with slightly bent, my stomach dropped. Having to request a complete replacement was a little concerning, but in hindsight it was the easiest and rewarding act I've taken. When my new phone came in, I was back in business! I don't know why anyone would not get their hardware insured. We have it out so much and there are so many opportunities for a catastrophic accident to happen. I am extending my insurance.

Asurion is a Great & outstanding phone insurance company. They replace my phone rather quickly without hassle. Also arrived timely as I was in a crisis out of town. Do not regret paying for it monthly. I love it!

Agent was super polite and helpful. She was very helpful and made the claim process pain free. I hope that if I ever have to file another claim with Asurion I have the pleasure of working with the same agent or one who is just a friendly and helpful.

My husband's phone accidentally slipped out of his pocket and hit the ground causing the screen to crack; therefore had to file a claim to get a replacement. The process was very thorough and expedient. This happened on Sunday, June 16 and the claim was filed, documents faxed per instructions, approved and replacement shipped within one day and received on Tuesday, June 18.

It was quick and easy and had a lot of communication between me and the workers. They were patient and walked me through all of my expectations and even the variations and alternate situations I brought up. I got my phone safely and sent back the broken one with confidence.

Service and replacement of my damaged device was extremely prompt, professional and accurate. I had my new device within 30 hours and had support on the phone that day to help get me set up. The tech was friendly, professional and knowledgeable.

The claims process was truly simple in addition to your replacement service being very responsive. The replacement cell phone was shipped immediately and you stood by your promise to replace my Samsung S8 in as little time as possible. I'm very pleased and would highly recommend Asurion to my friends and family.

Very very helpful. Very very patient. Thank you so much. Technology is so confusing for some of us. The system was very helpful. Glad that I bought the insurance. I will keep the insurance for sure. Most of the people in the store were helpful as well. Thanks again.

I have never had to use insurance before. My husband broke his brand new galaxy and they were very fast to approve my claim and send a new phone. What was really nice was having the deductible taken from my phone bill. I will definitely recommend this insurance to anyone I know. Thank you!!!

Service was great. Problem was resolved in a timely fashion. New device was ordered and shipped within two days. Device arrived at my residence intact and in excellent condition. Staff was pleasant, professional and knowledgeable. I was able to renew my policy for a monthly payment which is needed due to unexpected issues that arise with devices.

They were extremely quick about sending my phone, and I do appreciate that they overnight the phone so I had it on a day. The filing process was easy and quick. Also appreciate how it was 50% off since I haven’t filed a claim in a long time.

The gentleman that worked with me (for 3 1/2 hours) was so patient and understanding. We had to replace a phone and a tablet. I'm a little older and technology and I are challenging. He had a good sense of humor too.

No drama or passed around to other customers service. Got my claim in quick! The women I spoke with was very professional, kind, and understanding. I like the fact that they didn’t have to question me so much! But help me with my claim. Great Job!

Went to the local AT&T. In less than thirty minutes the claim was made. I hoped I would be able to swap the damaged for the new device. Not sure if it's policy or AT&T didn't have the model. Overall service and time for arrival of new phone was great.

The phone sent to me was received rather quickly! My return of the phone was made easy with no brainer return packaging that included all I needed. The technical phone support to reset my replacement phone was awesome!!! Thank You!

As advertised, understandable that I was charged more for the deductible since this is the 2nd phone that my son had to replace but he didn't have any control over a third party stealing his and his friends phones in Mexico.

It was easy to make a claim. I had a question about the process and did a live chat with a representative and she answered my question and was helpful. We received our replacement phone in 2 days. Thank you!

Your representative was awesome. Had everything under control. Even when given a curve ball she was all over it. She had all the right answers and was expedient to boot. The insurance is well worth the money paid and customer assistance gets an A+.

I dropped my phone in the sink one day, filled out a loss report online and had a replacement the next. The return process was very easy. It is totally worth the money!! It's fast, seamless and very professional. Thank you!!

Like the service how it’s going with my claim. Like the service Asurion send my phone next day. Really like the service. Thank you Asurion for give me my phone back. OMG my life with my phone not is life... Thank you again.

Simple and awesome to work with. Everything came next day. No hassle at all. Everything came in an easy to follow ox of instructions. Happy to work with Asurion. Truly the easiest insurance exchange I’ve ever had.

The process was flawless, but I was disappointed that my phone was a refurbished one and not new one. This phone appears to be a much slower than my phone was. Is there any way that you can replace this phone with a new iPhone. That is why I insured the phone with AT&T.

Great turnaround time, new phone works, wish there were better tools to migrate your apps/data from old phone to new phone. But that isn't an Asurion thing, that is a phone thing. Overall very pleased with the service.

Received the phone the next day. Had a few issues activating the phone but that was because of the security on the phone. I took it into the local Verizon store and they were able to help me. Then my phone was up and running. It works great and I am happy. It was replaced with exactly what I had.

I'm only writing this out of frustration. I've had THE WORST customer service experience this morning and now I'm wasting more time writing this review. I've tried for 30 minutes now, via website, chat and by phone to communicate with a real person. A week or so ago I finally connected with someone at Asurion regarding a device that was found, which we'd put a claim on. All I wanted was an envelope to return the device. The envelope I received today was too small for the device I needed to return. A device they know about, and should have sent the properly sized envelope...

I had very good service. They were polite and handled my problem with a replacement phone. They didn't have the exact phone we needed so they substituted one similar and so far it is working out fine. Thank you all so much.

Filed claim for my Mom's phone. UPS delivered the phone next day by lunch and after charging phone I had it back working within 2 hours. So, in a little more than 24 hours of filing claim my Mom's phone was back up and working.

Excellent service. Wasn't something I planned on two times in the same month but they did a great job, no hassle and very quick turnaround time. Would recommend to everyone. It's a must have service if you can't live without your phone.

My son’s phone broke and we went to Verizon the next day. They helped us send the phone back and order another. We had a new phone within a couple of days! Asurion sent us an email guiding us thru the steps of setting up our new phone, but Verizon set it up for us. It was a stress free process!

This most recent claim was the easiest I have had to deal with. Service was quick and my new device was at my home by the time I got off work the next day. I would vote this encounter: above expectations.

My first replacement was here on time as promised. But unfortunately after a week the microphone did not work. The second was shipped to me in 1 day and has been great so far. Plus it ended up being free. Thanks.

Very helpful. Quick on getting me a phone. Thanks again. I would recommend to a friend. I was alittle scare by dropping in the mail box. I thought to myself what happen if the envelope opens up in the mailbox and it doesn't get there, but it did. Nothing to worry about.

I bought lost and stolen protection BEFORE they stopped offering this service to their customers. The only reason why I bought this coverage was for the lost and stolen protection. I go to use it because my phone got stolen at a concert and they tell me that I am no longer covered for the service that I am STILL paying for. Asurion said that Freedom Mobile was supposed to inform me that this was taken off my account, I have not received an email from them. Then when I go to Freedom to ask why I haven’t been informed, they said that Asurion was supposed to inform me and that they have no clue that this service has been taken away? Excuse me? WHO WAS SUPPOSED TO BE RESPONSIBLE?

One of the worst experiences I've had. I broke a phone, so went online to start a claim. The website was broken and absolutely would not load using 3 different browsers, using my laptop, desktop, and another mobile phone. I was forced to call. The first woman that I spoke with told me that the phone I had was not covered by Asurion and actually argued the color of it. The phone was a Best Buy limited edition gold Galaxy S9, not a phone that Verizon carries. I was told there was no way for them to create a claim for a phone that they can't find in their system. Then I "lost" connection and had to go through the entire thing again.. twice.

The phone replacement was super, super easy... My lost his phone so I didn't have one to send back. The process online was super easy. After receiving phone, setup was great. Used tech support for a small issue and they fixed it supper fast. Love this service. Have all my phones insured.

Asurion, you are unethical for knowingly sending out recalled phones. ie iPhone 7 model A 1660. Then I called about it and was led to believe a claim was completed. IT WASNT. Then, 6 days later ASURION sent an inoperable phone. NINE DAYS to get a new iPhone and 149$ later. You're a horrible company. I'm telling EVERYONE they don't need phone insurance and I mean EVERYONE. Oh. And I gave ASURION a SCATHING SCORCHING review on the Google website. ENJOY.

Representative was thoughtful, concerned & helpful. She gave me options to file a claim with her and explained how easy it was to file online. Moreover after the initial claim the delivery of my device was VERY expeditious. Almost immediately. No complaints at all.

Very easy to get new phone from this program. Phone arrived on time as promised and AT&T store took care of the data transfer. Biggest complaint was desired phone color wasn’t available but since it goes in a case it wasn’t a big deal.

Had a repair location that was downtown in my city. The repair technician barely spoke English. He did not know how to park downtown and was unprofessional when he asked me to hand me my phone while he sat in his car on the street to fix it. I did not feel comfortable doing so, but he said "his boss would not pay for parking". I tried calling him but two times, but he instead chose to text me minutes later asking if I felt comfortable with him fixing my phone in his car yet.

The Coverage was as described. The Replacement process described came when it arrived as promised and exchange was easy. Return was also easy using included the form and the envelope. Postage was already paid. We now have coverage on all phones in our plan.

Courteous, efficient, amicable but professional customer service representative. Prompt delivery of replacement items. The replacement item was in excellent condition. All questions were answered, and followup reminder for prompt return of damaged item, was quite timely. It helped save me from being assessed a fee for not returning the item within a certain amount of days. I am totally satisfied with Asurion as the insurance carrier on all my phones. Their services well exceeded my expectations.

The warranty was a great idea for my teenage daughter. She was thrilled that it could be replaced after she dropped it. It was worth every penny. Easy to submit the claim and we had the phone in 2 business days.

Great experience. Very easy to submit claim online. Was able to track my replacement device and received it in a timely fashion.. They made it very easy to set up my new phone and very easy to return the damaged one.

Package came with charger, headphones, and the adapter piece. I thought I would only be receiving the phone. Big thanks for the accessories because I lost all of mine! Also I was able to put the phone on my next bill! Which was a big plus! No extra money spent???? Thank you!

The AT&T representative that I spoke with was very knowledgeable and courteous. He was able to understand my concerns help me in my time of need. He provided me with additional choices to add to my current plan, I really appreciated his assistance and thanked him very much for his patience. Yes, I definitely recommend AT&T to my friends. Thank you.

Asurion was very easy to work with. They help me through every question I had and took care of everything. The person I worked with was very knowledgeable. Very quick service. Glad they had my back in time of need.

Phone support was amazingly helpful. Website was good 90% of the time, but had a couple of hiccups, namely in initial access and validation (the only option given to me was to text the phone number of the phone I had just lost, so...). Thank you for your help!

We made the claim in the afternoon and we received the item the next day. That was fast. Good customer service and delivered super fast! We got the same thing, the only thing that it was different color. But it works. Thanks.

My new phone came in the mail really fast. Did my claim on a Friday got my phone on a Saturday!! Easy to track with Fedex, got text messages when it was on its way and texts wen it was delivered!!!

Brooke was fantastic on walking me through how to get all my info transferred over and getting my new device all set up. She used terminology I could understand and made the whole process comfortable. And she was an absolute delight to talk to with EXCELLENT customer service skills! Great job Brooke! :)

Much better experience than past claim and fast delivery of replacement phone. Deductible seems a bit high considering value of phone. Erasing of phone unfortunately impossible because of damage so hoping it is securely dealt with.

Great service and product. We are very pleased with his experience. Didn’t have any problems. The phone got here quickly and worked great. It was no problem setting up the phone. My granddaughter is real happy with her new phone. Happy happy.

AT&T rep Helped me with replacing my damaged phone. He helped me through the entire process until the entire process was complete. He was kind and knowledgeable. He helped me order a new phone and made sure the confirmation emails came through to my emails. Asked if he could help me with whatever else I may need.

Very good and they reimbursed me for the nonworking phone. The only thing is they said they were sending a return envelope for the nonworking phone but they did not. Very good customer service on the phone as well.

I been with AT&T for 12 years. Every time I had an issue or had to use the insurance I received great customer service each time in store and over the phone. My family and I are happy to be an AT&T customer!

New phone was in my hands next day by noon. :) AT&T had no problems moving Sim card and any data that I wanted off my old phone. New phone was an upgrade to the next level of Samsung than my old phone.

Took longer than I expected but once the issue was resolved they made sure I got my replacement device! And customer service was very helpful with my situation and I hope I never have to go through this again. It was my first time losing my device.

My phone was damaged after falling from a balcony. Asurion was prompt in assisting with my claim and providing me with a new phone quickly. Everyone I spoke to on the phone was polite and helpful. I was very pleased, well worth the money for the policy.

Amazing tech-support helped us set up our replacement iPhone. Initially there was some issues and the representative helped clear them up immediately! She was an absolute pleasure to deal with. She walked us through the set up every step of the way and answered all of our questions. Would highly recommend this company to anyone.

Asurion was great. Although I did have to be very persistent with the representative regarding the confusion I had with AT&T about the fact that my phone was indeed insured when I bought the phone and for some reason my insurance got interrupted by AT&T. I was I on the phone with AT&T for over five hours correcting it before finally having to talk to Asurion with the AT&T phone rep on the phone - which took another hour. But Asurion was great as long as I was diligent and making sure that my insurance was reinstated with AT&T.

Great, quick service. Did everything online and received the replacement phone within a couple of days. No issues at all. I have had to use my Asurion insurance a few times over the years and it has always been a smooth transaction.

Great with the service but I wish they had the yellow iPhone XR in stock but they didn’t and gave me false information. But other than that the service was great and I will definitely use Asurion again in the future.

Every time! I have had a broken or stole phone I am truly grateful that Asurion is there to replace my device. I would not know?? What I do without Asurion. The price of replace is fair then the full price!! I want to thank, Asurion every day for your assistants and how understanding the process was of receive back my device. Very satisfying! Thank you!

Fast service even when they said they didn’t have it in stock. I’m so happy I didn’t have to survive long without my watch. It came in a new box with a charger which I would totally use. Best thing I could’ve purchased!

We have had a very tough time dealing with Asurion. My phone was fixed by the company in May and I was charged accordingly. I have called both regular customer service and corporate and have gotten the same exact response every single time. "we are sending a request that your phone be shipped and will have a response and shipping number within 2 business days." This is the 3rd week and 6th phone call we have made to hear the exact same excuse.

Replaced my son’s phone quickly after he dropped it and the back glass cracked. They send us a new phone and we just had to send the old one back. It was very convenient because he was never without a phone this way.

Phone arrived promptly on Saturday as promised. I did not activate until Monday morning. Set up was a breeze and was instructed on how to clear all personal data. Shipped the old phone later that morning. Did have one issue with the phone syncing to my vehicle. Corrected that. Today noticed my phone book is not recognized by my vehicle. Will correct that tomorrow.

The phone was out of stock when they placed the order, which I understand happens but a little disappointing. Had to wait like 4 days instead of 2, but it wasn’t the end of the world. It was a bit frustrating when I tried to check the status and it said my claim hadn’t been submitted. I chatted with someone and they said it did go through but I never got an email that it shipped and it kept showing I needed to complete the claim. I finally decided to just complete the claim to be safe. Then shortly after I did I got an email saying it shipped and I was able to track it. Other than that, device is great and return shipping is easy.

Everything was great, should review your times. Maybe the whole process should be done with the customer picking up the new phone at a store. That way you save 24 hours. The premium is a bit high, somewhere close to 20 or 30 percent of the value of the new phone. Service amazing.

I lost my cell phone. Asurion replaced it within 1 business day no questions asked. It was a great experience all the way around between insurance company & AT&T employees!!! I have told all my friends & family they need to change over to AT&T.

The company was easy to work with. They attempted to repair phone and that didn’t work and so they replaced it. The delivered the phone the following day. Switch my SIM card out and returned the the phone. Very simple process.

It was pretty easy to use. We explained what happened and it all worked out. The phone came when it was suppose to. They kept us updated the whole time. They sent us emails for easy tracking information. No problems.

I just wanted my screen fixed. And I thought it would be fairly easy since I had insurance on my phone. But when I had a claim filed online, it only provided ONE store that was 30-40 minutes away from my house. I sucked it up and went there before work. When I got there, they told me it would take two and a half hours or three hours to fix my screen—which I couldn’t do because I had to go to work. I got there 12:35 pm and had to work 3:00pm. I couldn’t pick it up after work because I finished work at 7:00pm, which was when the store closed.

This was not an easy claim. During the original claim, my phone was broken by the repair tech causing them to send me a new (refurb) device. The data transfer process was a nightmare, multiple calls, tech coach sessions, and FINALLY getting an awesome tech, Jamie that was successful in getting my devices mirrored so that I could send the old one back. I work in technology, so am aware of processes and troubleshooting. This was a clear case for training your support reps to be uniform in knowledge, efficiency and delivery. The costs savings is on both sides, Asurion & customers. Thanks for being there and always covering what we need!

Processing of claim and sending me a new device was all done in just two days. Nice!

Overall very helpful. When I got my new phone in they helped me to set it all up! I got everything I had on it before! All of my photos and games and etc! Nice and bubbly attitude made the wait a lot better! You definitely put customer service on a whole other level! Thank you so much!

I love how fast we are taken care of. It makes things so easy. I was able to replace the device and not miss out on any important business. I am very thankful that we have insurance on all 5 of our phones.

Great service and helpful. The only issue I have is when you put the address and c/o person that you want, the package doesn't come with the address as to how you changed it for the online shipping address. Thank you.

Had a screen replaced on a Pixel recently. Repair from a repair company was not successful. The screen quit working in a matter of a couple of days. Asurion sent me a new phone right away. Although, I needed a different phone to make the call as my phone was inoperable. Service was prompt and as convenient as possible.

Filed claim on iPhone 6 on one day. Employees at your company were most helpful. Received our replacement phone the next day! Couldn't have been better service. Thanks again for your assistance. I would recommend Asurion to my friends. We will be returning the damaged phone this week in the prepaid mailing box.

Quick easy and painless. Everything done online with out a phone call. Made it extremely easy with out a bunch of questions asked. A lot of times you cant understand the people when you call them because they are not from the America.

I cracked my screen sometime last year, so I decided to finally utilizing my warranty and get it fix. On Sunday June 16, 2019 someone came out to my home and fixed the screen but after that my phone has not worked since. I can not receive any incoming, outgoing calls or text messages. I have no network, no service or no internet. It's not connecting any.

Tony provided outstanding customer service. He exhibited patience and walked me through the process of exchanging data from one phone to the next. He followed up to ensure my phone was working properly. This is an example of exceptional service.

My cell phone became unusable recently and I was unable to use voice and be heard or understood properly enough to have conversation. I was delighted to discover I had an insurance policy that was still valid! The reps from Asurion were great and guided me through the process seamlessly. I received my replacement and after a few gizmos transferring my old data to the new phone, l contacted the Pro-techs and they made quick work of getting the new phone properly sailing. Thank you Asurion for being there and for a hassle-free transaction. I am really enjoying my new device. Life is good again :+)

Made a claim to Asurion for an iphone that died. Replacement from Asurion arrived within 22 hours! The phone is exactly the same model. It was refurbished but the replacement phone appears brand new. All online - easy to transact.

The carrier end of the process needs improvements: I got bounced from carrier customer service to go to the cellular store and then to Asurion. My expectation is that the first call should have correctly directed me, but that did not happen. Once I got to Asurion it was smooth sailing.

I don’t know how, but my iPhoneX separated. I called AT&T to report this. They transferred me to Asurion, who made it possible for me to get my replacement phone the next day. So I want to thank them for expeditious handling of my claim. I was able to transfer my information to my replacement phone with the exception of my emails. I definitely need those.

Very satisfied with the service. Went in Friday morning with cracked iPhone, and they were able to send a replacement to arrive the next day. To a different city, as I was leaving for the weekend. Thank you for the quick replacement!

Asurion is a horrible company. I filed my claim on 6.6.19 and they are still having issues completing my claim. I called and waited over 1 hour for them to only hang up on me. The representatives are rude and will hang up on you. In time of need you depend on your insurance company to have your back but Asurion makes things worse. I will be canceling my whole families subscription and hopefully ATT finds a better insurance company to work with.

The Asurion team was professional and offered pleasant, quick, and very efficient customer service. I received my phone in two days!! They really made the process easy and gave me a loyal customer discount which I really appreciated. Loved the process! I would highly recommend this company.

My son dropped his phone in the lake. I found it very easy to complete everything online and he had his new phone the next day. Makes me feel like paying for this insurance is well worth it. The cost of replacing the phone was over $800 so this really save me a lot of money. Thanks.

Great receive my new phone the next day. Easy to do. The claim price was good too. I did the claim is less then 5 minute. I never have any problem with the insurance. They usually work real quick and you get your delivery soon than you expect.

I did not realize I had so much to back up. Each representative was so helpful and considerate while guiding me through the steps. They were patient, understanding and friendly. Backing up took the longest but I was rescheduled and they always called and we picked up where we left off. Very pleased with the process.

I claimed for my iPhone XS Max 256 Gold on June 2, 2019, and the process started from June 7, 2019. There is no availability for my device till now, June 17, 2019. I checked online on phoneclaim.com, many times but it’s not working properly and when I tried to call the customer representative, they were like that only device matters, not color. Why so? They are showing me that I made a mistake to get that insurance policy because now they are demanding more 5-7 business days. I'll never suggest any of my relative or friend to get this policy. Thank you.

All I can say is wow! The whole process was quick, easy, painless, and I enjoyed speaking with the customer service representative. Not only that, I had a new phone in my hand less than 24 hours later. This company truly is the industry standard. Thanks Asurion!

Even though we pay AT&T they would not handle the claim for us. Called Asurion and gave them our address 3 times and they still got it wrong. The customer service agent we spoke with was VERY hard to understand. We also felt rushed off the phone instead of appreciated as a customer.

Quick and complete service. Process was easy and very timely. Customer service representatives were friendly and caring. I would recommend to a friend. Our replacement phone arrived the next day after filing the claim. Returning the old phone was easy as well with the packaging sent by Asurion. Thanks again and I appreciate the quick response.

Had problems. First replacement sound didn't work. Customer service was great, then didn't send that replacement. So called again and all was handled quickly and efficiently, and we're up and going on our last replacement!! Very satisfied - sometimes things go wrong, but it was handled great.

They called and setup a time and day for helping me get my replacement phone to be made active. When they say they will call you to connect your new phone at an established time, they mean it. Right on the dot. They will walk you through everything and make it a smooth transition.

Got my phone next day. Other than a difficult Internet connection to get it set up everything went perfect. Customer service was extremely patient and helpful. I was surprised to get my phone so fast but dealing with customer service was the best part.

Your online portal for submitting a claim is really easy and I received our replacement device very fast! I manage a lot of lines on our account and I really prefer working with Asurion vs. Apple direct for our devices. Thank you!

I appreciate the quick response to my issue, very fast delivery of my damaged phone replacement and working with very helpful and friendly support team for getting the new phone activated and converted and old content moved over to the new phone.

The lady who helped me was very polite and professional. She helped me transfer contacts and apps from my old phone to a new one. It was quite a lengthy and time consuming process but she was patient and called me back periodically to ensure the transfer went well.

I was very happy with every step of my experience with Asurion. I was very distraught with my phone being damaged. The representatives I spoke to were very helpful, polite and genuinely empathetic to my situation. Thank you so much!

Customer service great! Rep was knowledgeable and walked me through the process. I received my phone the next day and was able to resume using my phone. Very pleased with the service and how quickly the turnaround time was.

Asurion was amazing!! I called them about my defective phone and they answered my call immediately and sent all the paperwork necessary to rectify my problem. The agents were professional, courteous and very knowledgable. I received my replacement phone within 48 hours! I would definitely recommend Asurion to friends and family.

Easy process and fast delivery is very convenient. Return process was very simple. I didn’t need any assistance from customer service. My daughter is very happy with her replacement. There hasn’t been any trouble with anything. Asurion provides excellent service for the price I pay.

Thanks... Phone arrived when you said it would and had no problem with setting up and the customer service person to activate phone was great. I would recommend Asurion to friends and family. It is worth having on all 4 of my phones because you never know when something may happen unexpectedly. Thanks again.

Very easy and fast and without any trouble. I am thankful I had this coverage on my device. This is my second time needing it in the 15 years I have owned a cell phone. Excellent program! I would recommend having this coverage on all of your devices for the things that happen that we cannot control.

The Asurion representative was a good customer service. The Asurion representative was very helpful and easy to talk to. The Asurion representative solved my issue on my phone that was stolen. My replacement phone was arrive the next day and very happy about it.

From starting the claim to receiving my phone a day earlier than expected I really am satisfied with my insurance company!!! Asurion Rocks!!! I would recommend anyone who does not have insurance coverage on a device get it through this company!!!

They not only replaced my device when it broke they upgraded me to a 4! So now I have the latest and greatest Apple Watch. Asurion and Verizon rock!!! Will definitely insure my product again through them. Great, great service.

Customer service was great. Walked me through what I needed to do to get my claim approved. Once approved, phone was sent out and received promptly. Slight hitch in the process due to unforeseen event was handled seamlessly by customer service

Well I got my replacement phone in a timely manner but the whole having to print out the form scan it. It shouldn't be so difficult to file a claim. I had a couple of issues downloading and uploading but customer service was able to help me along the way and was able to help close out the claim.

The only problem I had was the price of the replacement. It stoned and I have a police report and I still had to pay 199.99. I don’t agree with that. I think it should be different people with police report. Should only pay 50.00 and people that don’t have one should pay the 199.99.

I went to AT&T to see about purchasing a new phone. My phone would only charge occasionally, was very slow, didn't connect to Bluetooth, and the buttons would stick. The salesperson really didn't seem too interested in helping me find a replacement. Instead, I checked an found out that you had me covered. I filed a claim and before I knew it, you had my replacement phone at my house. Easy as could be. Thanks.

My phone quit holding a charge, filed a claim. I received my replacement phone quickly. My replacement phone went straight into my protective cover. About 1 month later I noticed a crack developing from the speaker, contacted Asurion and was told $50 to replace the replacement device. Well, had no choice but to pay again. Inspect your replacement devices very very carefully, or you may be paying twice also.

I was very pleased with the quality of service that I received. My claim was handle with the utmost care. My grandsons had their screens replaced a few weeks ago and started having problem with their device. I called to report it and the phones were replaced at no cost.

I received a telephone for my Grandson for the one that he lost or stolen while he was out with friends for a Graduation Celebration. The process was executed by qualified agents. I am happy about the entire process from beginning to end.

Awesome service. Simple to file a claim. Email communication was on point. So happy I gave this coverage on my phone. My phone came within 36 hour and it is perfect. Everything about the service was a number 1. Highly recommended this service to anyone that spends a lot of time on their phone.

Excellent service. Phone comes quick. Activation was easy. Send us same phone that the original. My daughter is really happy having her phone and service back. I will keep having Asurion insurance in my devices. Customer service and online process was fast good and easy. I will recommend this services to my friends.

Interesting that only "great" experiences enter the review arm. Your service sucks. Had to go through the whole ** process twice due to your poor service. The first thing I did was cancel my "phone insurance". Ironic that current TV ads claim customer care above "just OK" for ATT as you are both far below anything near "OK".

I have been on the phone over 3 hours with this company. We have a 64gig phone, on our account, that malfunctioned and would not recognize the SIM card. AT&T told me to file the claim with Asurion. The paperwork lists her phone as a tier3 $150 deductible. They argued with me that it is a 16gig phone and that it would cost 250!

Very quick and courteous. 5 star rating but you deserve a 10. Always knew where and when phone would arrive because Asurion kept everything updated right down to when it was delivered at front door. I don’t think you could ask for any more. Only thing we had trouble with was your overseas customers service cannot understand them and they probably can’t understand us.

The phone came in excellent shape, and it was shipped to me very quickly, too. The phone was also packaged safely, which kept it from getting damaged like the one it is replacing. I am sending my damaged phone back immediately, and I appreciate all of the accessories Asurion provided for me in the box to make shipping a whole lot easier.

Prompt response and ease of filing my claim were vital in my Asurion experience. The customer service representative was knowlegeable, friendlly, and very helpful in guiding me through the claim process. My new phone arrived overnight, and I was back up and running within the that same day. Thank you so much!

This people’s did a great job on getting me my phone to me. It was here the next day like they promised. I would definitely recommend this to anyone that is going to buy a new phone. Thanks, Asurion, I very happy with the results.

I dropped my phone and the screen went blank. I called and got my replacement phone the next day even though I called after 6 pm eastern time. I have an older phone Galaxy S6 and was given a newer generation model Galaxy S7 Edge. The replacement phone looks very nice, almost looks like a brand new unit. The tech support set-up personnel was very patient in helping me set up the new phone. For the cost of the replacement phone, they even lowered it by about 25% of what I was supposed to pay. I saved a lot compared to getting a brand new unit and signing up for a new contract. The only thing bad about this experience is I was not able to transfer my data from my old phone to the new unit because my screen was totally caput, which was not the fault of the vendor.

Fast reposition of damage device, thanks. This is the 2nd time I use your service and it's been great. Excellent service, very good. I'm very pleased with paying the insurance cause your customer service is very good. Thank you.

The representative did great job. I was pleased. The phone was delivered the next day and a rep called me to help set the new device but I didn’t have WiFi so I needed to go to the Apple store. So far so good.

It was difficult to complete the initial claim. Phone arrived quickly and was easy to swap with the broken one. The battery on my replacement phone is not good. It drains down to 1% quickly. Batteries maximum capacity is at 84%.

I was sent a replacement phone in 2 business days. Customer service was very helpful. I am very happy I had purchased the insurance. The phone I was sent was an updated version of the iPhone that I had. Overall, the total experience was very good.

Very helpful and very fast service... made sure my device was shipped out immediately to get me back up and running. Got my new phone in two days. Easy to do and handle. Printed out form and uploaded right from my phone.

Terrible experience with this insurance and it’s crappy that I have to pay $200 for an $800 phone when we’ve had insurance for several years on all phones and never had to use it. The customer service reps are terrible, learn to talk, ENUNCIATE. Be courteous. At least pretend you like your job. Also sucks to get a refurbished phone, the earpiece is crackling when I am on the phone and the battery life sucks. I think from now on I’ll risk it and forgo the insurance option.

I was very pleased with the speed of delivery of my replacement phone, the knowledge and assistance of the person(s) assisting me with setting up the new phone and the kindness and patience of the staff. The entire process was stressless.

You did what was required by the insurance. You delivered a replacement phone. But, you made it difficult and that reflects on the carrier. So much that I am making plans to dump them, as they didn't have control of you.

Great fast and easy shipping! Did not arrived on time as scheduled but claim was done on a Sunday after 2:00 pm so it was totally expected, still arrived on Tuesday before 3:00 pm and came with all the institutions needed to activate phone.