Asurion Reviews

I had a great experience utilizing Asurion. The help desk technician for the App was very knowledgeable and we ensure all the photos, text, contacts from the old device were transfer over to the new phone. I am very pleased with Asurion.

Really helpful phone support walked me through the process. Replaced my old phone with a quality refurb. Was able to set up my replacement phone from home and transfer pretty much everything. Thanks for the great help!

Very efficient customer service, everyone I talked to was helpful. I would recommend the insurance coverage that we have on our phones, we have had two claims in the last few years and both were taken care of in a timely manner.

I lost my phone on a river trip... in the river so no chance of locating. I called the next day, was helped with such ease, and had a replacement within 2 days! So easy and fast... I will ALWAYS keep my phone insurance! Hahaha, Thank you for keeping me connected!

After all said and done they help me out tremendously. I got my phone fairly quick and was very happy with the wait and information given. I lost my phone in the beginning of the month and got it like the next week.

My experience with Asurion was perfect. The assistant was courteous, friendly and knowledgeable of what I needed. Supplies for replacement were sent immediately and Verizon assisted me in setting up my new equipment. Very satisfied with my service on both ends. Thank you.

Very satisfactory. The phone came quickly and in good condition and I was able to be up and running within the day. The instruction to return it was also very clear. I was contacted by the carrier to get all the necessary info off my old phone and on to the new one.

The service was great! Did not expect my replacement so soon. It was deliver... within hours and I had it the next day! I am very please and will recommend the insurance to friends. If I buy a new phone or iPad I will make sure it's cover by Asurion.

It was easy and quick. Thank you for the ease and fast replacement. I was only out of a phone for a day and a half. I was out of town and you still got my phone to me without any hassle. I would recommend everyone keep insurance on their phone.

Actual took the time to listen & the process was fast. The only problem they were requesting damage phone to be return. The phone was not damaged, it was lost and stolen. That day I retract my path nothing found.

The replacement Galaxy Note 8 arrived the next day as promised and the call to assist with data transfer came during the scheduled time slot and the transfer went very easily. All of the AT&T and Asurion folks we spoke with were very helpful and professional. Can't ask for better service. Thank you!

Thought I would have to upgrade phone, but placed a claim on Tuesday, battery not holding a charge. No questions asked, a Replacement phone was ordered and delivered on Thursday! Replaced with same make and model of phone. Great service!

Transaction worked flawlessly, from the first contact until the new phone was delivered there were no glitches or concerns on my part. It was a job well done by the Asurion organization. Thanks for your efforts. I will be recommending your coverage to my friends.

Dealing with AT&T is never a pleasure but once I got to Asurion life was much better. They did everything they needed to do in a timely manner. My only complaint is about the replacement phone model, s7 Edge, I do not like the screen at all! Wish I had other options.

Verizon. My husband and I both dropped our phones in the river during Memorial Day, and I'm sure that it looked weird to Asurion to have to replace two phones at once. They handled the situation and got us communicating again very quickly!

We were very pleased. I received the phone much sooner than I thought it would be here. The young lady I talked to with your customer service was very pleasant, knowledgeable and understanding. Thank you! There is not much more than I can say. We have no complaints.

I was happy to replace my daughter's phone, even though it took longer than what I was told and it was a little more complicated than before, to get a replacement, especially when you're at work and you're not allow to use your phone, or don't have access to a copy machine.

Everyone was nice and professional. Had the new phone the next day (fast) and that was even after having to provide the paperwork needed to complete the order. Thanks for such good service and I made sure that I had your insurance for this phone as well.

Quick and easy claims process with even quicker replacement. The phone operator was kind and professional and made things very easy and user-friendly. The claim process was very simple and I appreciate the quick shipment of the replacement phone.

We had a phone lock up and could not get resolved. We were able to get a replacement the next day and get functional within 24 hours!!! I would highly recommend Asurion for my friends that buy cell phones. Great support! Thanks, Tim

AT&T. Would definitely recommend Asurion! Online claim system is very user friendly. New phone shipped to me in just a few days and the exchange and set up process for the new phone was very easy and the customer support was great.

AT&T. Great experience. The representative spent a great deal of time helping with troubleshooting the problem. When placed on hold she always dropped back into the call to give me an update versus leaving me on hold to wonder what was going on. Great experience.

The process was quick and easy. I had my new phone the next day and sent the damaged one back in the box with the postage supplied! It also helped that they included a sleeve for the phone as well as a strip of tape to seal the box!

AT&T. They were very fast at getting us our new phone!!! It was really important to us to get my husband the phone so he can get back to having contact with the people he contacts daily. I would definitely recommend to a friend and can't get over how fast the service was. Thank you!!

Verizon. Awesome customer service. Got my new phone the next day. So happy I bought the insurance. I would strongly recommend getting the insurance. It's worth the 11.00 a month. It's the second phone they replaced in a two year period. It saved me thousands of dollars.

Doing everything online made it very easy. I submitted my request for replacement of my broken iPad later in the afternoon one day and got a new iPad the next morning with a return mailer for returning the broken iPad. That was amazing! Asurion delivered great service. I would highly recommend them to anyone.

Outstanding, understanding, considerate, knowledgeable representative. Enjoyed talking to and quickly resolved my issues. Transferred me to the appropriate next individual for a prompt courteous resolution to my issues. Asurion was very knowledgeable about my situation and accommodating as well, overall outstanding customer experience!

AT&T. Very happy, your service was excellent. Can't believe the description on this experience has to be 200 min or it won't take it. The gentlemen that helped me, stayed on the line and had all the patience in the world to help me complete the job!

AT&T. My experience with Asurion was a good one. Shipping for the replacement phone was very fast! The instructions to make the return were clear and easy to follow. I will use Asurion online in the future for any replacements or phone issues.

AT&T. Happy to say that I had a great experience!! Within a few weeks of each other, both of my sons had something happen to their phone and watch. They both had their devices back in hand within days!! Very prompt service!! I did have to fill out and send in paperwork to prove I was myself, which was a bit of an nuisance, but since both claims were so close to each other, I appreciate the checking to make sure a fraudulent act wasn’t occurring. Thank you!

Online attempt to make claim failed due to Asurion’s website being unable to permit me to complete claim. Then, I phoned and got a man who provided outstanding assistance and promptly completed claim! He made up for the terrible online system you have.

I was so pleased at how easy claim was to fill out and when I called to switch the man was so helpful made it a breeze to switch devices! Great customer care! So helpful and gave me step by step instructions over the phone I’ve never had such an easy experience with changing phones. I would definitely recommend the Asurion to friends and family. Really surprised me how easy it is now usually I would of put that of till the very last second but I’m so happy I called immediately after my phone cracking incident. My son also just recently cracked his so now I know it’s going to be a pleasing experience to switch his device as well.

I got a brand new phone and I am sooooo satisfied! Thank God for insurance. The process was quick and very easy. Everything can be done online. I received my phone in 2 days. The price was even better. It was definitely well worth the investment.

Overall very easy to get in contact with and fix every issue with my phone! So glad I was able to use this! Would recommend to anyone who has insurance. :) Steven who fixed my phone in the house was great as well as everyone who helped me on the phone to even the person who helped me get my next phone through insurance! Well worth it.

A quick and easy, painless process! I received my replacement device in less than 24 hrs with no hassles! Easy setup and easy to get help if you need it. Directions are easy to follow. Definitely recommend getting insurance whenever you get a phone!

Great customer service. Made replacement quick and easy. Call failed and customer service tech called back. Very satisfied. The tech made the whole process easy and straightforward. Wait time was at a minimum. Very easy process. Worth the investment. Five stars.

I am very satisfied with the customer service and quick response to my issue at hand. Very helpful and friendly. Always very quick to take care of everything as soon as possible. Thank you. I will definitely recommend them to my friends and family.

This process resulted in an easy and prompt replacement of my grandson‘s phone. It was not a hassle, but an altogether pleasant experience. The claim process and navigation of the website were presented in a very usable format. I appreciated the ease of the claim process.

Asurion makes the process easy! Everything is seamless and fast. I have a family plan and have used this a few times in the past, all with the same, simple process. Very consistent process. So glad I have this insurance!!

Phone was smashed in a skateboard accident. New phone arrived in 24hr. Website is very user-friendly. Old phone was placed in the back and new label was placed on the box. Phone was returned in less than 2 days.

It was super easy to replace our son's stolen phone, even from out of the country! We called to report the phone having been stolen and within less than a week, a replacement was in our mailbox. We received great customer service too. Thank you, Asurion.

When my phone started to malfunction I contacted AT&T and was given the contact information to initiate a claim. Within 48 hours I had a replacement phone delivered to my home and up and running. Although this appears to be a refurbished phone rather than a new one, it is a step up from my original phone in GB capacity. Everyone I spoke with during the claims process was extremely helpful and courteous. A very good experience.

From start to finish, I was thoroughly impressed with my experience. I have and always will carry protection for my devices, as "life happens... it's not if, it's when". Since the beginning, it's been Asurion. This has by far been the easiest claim I've ever done. Everything was online, took less than 10 mins, went smoothly, and once again things are copacetic. Thank you for everything, your knowledge as well as your know-how shows in how veritably easy the process has evolved into. Hats off to you along with a million thank yous.

Asurion was fast and professional in helping me with my claim after I cracked the screen of my Galaxy S9. I was able to schedule the repair for the next day and a technician came to my house. Ran into some problems during the repair so I ended up having to replace it but my new phone arrived the next day before lunch. The whole claim process was super easy and resolved quickly.

I do not know what I would have done without them. I had my phone for only three months before it was damaged. Customer service was quick, accurate, and professional. I received my phone within 2 days. All of my questions were answered and I am satisfied with my experience. This is a great company to have on your side when accidents happen.

First, I replaced my phone screen on the iPhone X three times in 65 days at a cost of $184 each time - without insurance. So, for the XS max I decided to go with insurance, as they say screen replacement is only $29. Then, my SCREEN is fine, but the back of the phone cracks (as it is glass for wireless charging) ... and Asurion tells me it's a FULL PHONE replacement for $199. Begrudgingly, I pay the $199 and a phone shows up the next day on schedule. The claim process is easy. The phone they shipped me is broken out of the box.

Phone arrived in a timely manner and the AT&T representative at the local branch provided excellent service in setting up the new replacement phone [complicated process unless doing this all the time] and cleaning old phone of data prior to return.

Super quick service! Got my device very very quickly! Prices of deductibles are a little pricey but not too bad only a little more than what you would spend to get it fixed yourself outside of Asurion but I like the fact of the guarantee that my device is good to go and I won't have any issues, and If I do they will take care of it.

Asurion was quick to respond, sending my new phone is just one day. It was easy to send the old phone back in the prepaid envelope. All in all, it was a simple process and was much cheaper than purchasing a new phone!

Well it was disappointing, not all my contacts and certain apps couldn't be restored due to me not using the Samsung cloud. But getting a new phone as a replacement and AT&T helping me get it online as well as receiving the new phone the next day made up for it.

Lost reported on Saturday. Received replacement phone on the following Wednesday. Very expeditious. Kept me informed on a daily basis as to the status of the replacement process from the time of receipt of claim documents to tracking of shipment.

I had to have a phone replaced. It was very fast. That phone I received ended up having a crack in the screen. They replace that one no charge and shipped it quickly. I would recommend to use them. The people I spoke with on the phone were very nice. The online website is easy to use.

Device replacement process was seamless and efficient. Online claim filing is intuitive and easy. Replacement device arrived the next day. However, the reactivation direction for a MiFi device was insufficient. I finally called and was walked through the process but that was after some lost time.

Very pleased with my service and how fast the phone came after I sent in all the info that was need, thanks a lot. I never thought my phone would came that fast, the customer was a great help as well, they did everything to make sure I was good and still a happy customer, that shows a lot about a business, nice job on everything.

Thanks, AT&T for all your help in regards to my issue with my iPhone 8. I couldn’t have had a better service from you guys. I was doubting if I should switch with another carrier but you have helped me great deal, thank you again. Sincerely, Melvin

Very quick and easy to file a claim and have it taken care of. The charger that was sent with the replacement phone didn't work so I sent it back with the damaged phone. No big deal though. We have plenty of chargers.

It took a long time to get the claim approved but once it was done things went fast. I gave 5 stars because customer service was great in helping me. They did everything to make sure the claim was taking care of, thanks.

It was an easy process, it was handled quickly. I am happy with the replacement phone. Definitely worth the price. I was back up and running quickly. I would recommend Asurion phone insurance to anyone with a smartphone. Glad I opted to insure my phone.

Very easy process to obtain replacement phone. Definitely worth having the insurance. Also, the setup of phone was easy and return the same. Customer service great via phone as well. New phone is working great and I didn’t break the bank.

Excellent company... they are always aware that everything goes well. The 2 times I ordered my new phones in 1 day I had them. The customer service is very professional and friendly. This time, thanks to Marina for her help. Thank you.

I was very pleased with the customer care and the respect they had. They also was very fast at replacing my device and having it shipped to my house. My son was very surprised to see it come to the house in a very short time. So I would like to say thank you very much.

Had a great experience. Everyone were very nice. They were able to get the phone to my daughter in a timely fashion. And my daughter was able to go to an AT&T store and had help having her phone transferred.

I am beyond livid with the companies they have a business with regarding repairs. The technician is having car trouble so they had to reschedule and and the next available date is not until 7/3. I can’t comprehend how the cancellation is on their end and they can not accommodate the customer. Prior to that we went to one of the stores for a repair and the girl locked us out of the phone. We had to spend 2 hours at the Apple store for them to fix it. Verizon needs to pick a different insurance.

Smooth and quick process replacing my phone. I had my replacement phone in hand and all backup files loaded within 24 hours of starting the replacement process. I recommend using Asurion as a provider for smartphone protection. I don't worry about replacing my phone if it is lost or stolen or damaged.

I was very satisfied with the shipment of my replacement phone. I submitted the claim Monday afternoon and the replacement came on Tuesday. The only complaint I have, is the claim process said someone would call Monday evening around 6:15: however, no one called. I stayed home long after the time the call was supposed to occur as I couldn’t afford to have a delay in shipment.

Phone arrived as promised. Called and immediate setup and help to transfer my data went well. Had issues with old phone and I was given advice on how to back up important info. Return was super easy, very happy.

The home button on my iPhone 6 finally stopped working. Luckily I had insurance (due to also having 3 young kids). I received a brand new iPhone 7 in a few days delivered to my home! I was able to get up and running with the excellent customer support provided by Asurion. Thank you!!!

Delivery of new device was quick. They also upgraded the device and was only charged the deductible. I've always been satisfied with Asurion's service. I've had many devices crack or go out and they have always been quick to respond.

The first try was replacing the cracked screen which did not go well. They sent me a new phone which work out real good. The touchscreen became erratic after they first tried to replace the screen. I am very pleased with the customer service though.

The transferring of the old phone information to new phone caused a problem by creating another line on my account. It took several people to straighten out then the mistake added an additional 80.00 on my bill. Too much phone time to get fixed.

Didn’t have one problem putting in my claim. My new phone came within two days back to very well didn’t take long before I was back to doing everything I did before, excellent job. Took the Sim card out of my old phone, put it in the new phone, mostly everything re-loaded. I had to do some of that by myself but all in all it worked out very well and I am very satisfied. I would recommend to anybody.

Overall the experience was easy and efficient. The online experience was intuitive which is really a plus for consumers, email communication was prompt, clear and again, easy to follow instructions. The return packaging was especially helpful, easy to follow. The cost to replace seemed fair but still a bite on the budget.

Had issues with the first replacement phone, called in. Service was great but told it was fixed. It wasn’t. Had to get another phone. Good experience. Could have been better if the first phone would have worked right away. Was frustrating to not be able to figure out the issue. Had to have another phone sent.

I had my new phone in TWO days!!

It was such an easy process to make a claim and my replacement phone came really fast!! Made my claim late afternoon on a Sunday which took less than 5 minutes and had my replacement phone by Tuesday at 2 pm! I was very pleased. Worth every penny!!

The initial claim process was OK, but for some reason could not be completed in the AT&T store. After calling from home, it was done. The staffer Emma called to get her data transferred to the new phone, did nothing but turn the old one off. After another trip to the store, all was well.

My son received one phone initially from Asurion under the contract for the replacement phone, but when the phone came it only lasted 24 hours. After that, I had a little bit of frustration trying to get the second phone. However, I connected with a third representative who was so sweet and helpful. She processed the paperwork and walked everything through, and in 24 hours we got the next phone; which has been really good. Thank you, so much.

Fast & prompt replacing 2 lost phones. Very courteous employees. Grandkids are safe with being able to contact adults. Highly recommend buying the Insurance plan. It was a simple transaction. One phone call & phones were on their way. Can't say enough good about my experience with Asurion.

The process to file a claim was quick and painless. It cost ~$150 to have the phone replaced, even after paying $13 a month to carry the insurance, but when something goes wrong, and your phone stops working for whatever reason (I dropped mine a month or so ago and the microphone stopped working, so I had mine replaced then. My son had dropped his up to a year ago and cracked the screen in a corner, and his just stopped working at random this week) you have a new one on the way, and delivered the next day. The ease of returning the old phone is helpful too. It's a tiny envelope and goes right in your mailbox.

Broke my phone, service claim w/ you guys. Got my phone the very next day as expected and bailed the other back. Worked out awesome as it always does, not your deductible is too high. Insurance should continue to decrease for those responsible with their stuff.

I was robbed on a holiday, so there was delay getting everything reported to the correct people. However, when things got done, it came like they said. Since my phone was not available another one was sent. I do not like it at all! But it is a phone.

I went to AT&T service center because my phone was not able to charge my phone battery by a battery charger, the representative over there indicated my phone was malfunction and they cannot repair it. They helped me to file a claim on Saturday and I received a replacement phone on Tuesday afternoon.

My experience was great!! They were fast and listened to me on what happened with my phone. I have been really happy with the service so far. I have not heard back why the phone was glitching. They said my phone would be there the next day and it was. Happy customer!!

All was great except I accidentally filed two claims and didn't realize it. I received a letter by mail saying my claim was denied after I'd already received my new device! So I would say there needs to be a change in the way your clients file their claims online. I think it's too easy to mess it up and you customers can get confused like I did.

Very fast and really easy to navigate your site. I like getting and instant answer for the solution. The replacement phone came asap and it was an easy transition. Thank you for the great work and help. I recommend everyone use your insurance!

Great Customer Support and Thanks for the help and making transfer easier. There are 2 agents that I talked to and they are both nice and kind. However I think there are confusion on timezone because they call me 1 hr late.

Told me what to expect. Everything went according to plan. Was very pleased. The pamphlet was very helpful and how to proceed in changeover from one device to another and the return of old device was pretty self-explanatory. The updates on the process help to build confidence so I know I was doing it correctly.

This was My first experience of having to order a replacement phone. The process was so easy and everything went very smoothly. I was very satisfied and extremely happy with the customer service team. The phone came in within two days and the process of setting it up was also very smooth.

Easy, quick and att was super nice. Thank you. It was definitely worth paying the premium. I hope not to need it again. The service from att was exceptional. I was going to cancel this part of my service, but will definitely be keeping it.

Terrific and no hassle service. I initially made a phone because I was concerned about a bureaucratic process. But the agent kindly walked me through the process and an intro to the app. From then on it was the easiest and fastest claim process I have ever experienced. I highly recommend Asurion!

Customer service was quick and "user-friendly". We were stressed at first thinking we would have to wait long and got through a lot of red tape in order to get a replacement phone. I had no worries and the representative walked me through the process from beginning to end. I appreciate the ease of the process and how fast we received the replacement phone. Thanks.

I had trouble transferring content from my cloud to the replacement phone and had to reach out for customer care assistance twice. My only recommendation is to initially utilize the Smart Switch app to save on customer's time and frustration.

I received my phone when was promised. Returning my old phone was very simple to use the return envelope, and I did receive confirmation. But I would like to know what caused my phone to stop working other than it falling about 8 inches and took a few days to quit working.

Everyone I talked to was very helpful. The process went very fast and I had my new equipment in less than 3 day. It was also a weekend when I called. I called on a Saturday and had my daughter's tablet back by Tuesday!

I have an iPhone 7. The 12.3.1 update corrupted my phone and wasn’t able to make or receive calls, plus, I had a cracked screen. Although I feel I shouldn’t be responsible for paying the $150 deductible because it was an “Apple issue” Asurion was able to replace my phone within 24 hours. For that, I am grateful! Great job!

Got my replacement on time. The phone was good phone then people were very nice and it wasn’t very expensive. The Verizon phone company is also very good service. The people are short but overall I don’t hold it against them. =)

The transition process between the phones went seamlessly! The people I spoke with were polite and efficient. Everything was easy! The new phone arrived when promised, while I hope I don’t need your services in the future, I am confident you would probably provide the same great service!!

Had a broken glass face on the cell phone. Had to wait a day or so for someone to come fix it and things went well... until the next day when the camera would not work. The tech's boss would not let him fix it; said that was up to the insurance company. Really? Anyhow, I talked with your Rep who was really helpful... and had a new phone the next day. Great. Not happy with the tech but happy with Asurion.

Service was great. Experience, OK. I'm already paying a monthly insurance fee, then had to pay an additional $200 for a broken screen. You would think the monthly insurance fee would cover that. I guess that's the price of technology, but time to look into a new carrier I suppose.

The service was great, it was easy to file a claim, I love the overnight free shipping, its it's worth the monthly fee. And the deductible is not ridiculous. I also love the screen replacement service. The website was easy.

My son cracked my screen, within a week it no longer worked at all. I contacted them and the next day I had my replacement phone. Pretty awesome, besides the price, I was very pleased and appreciative of how fast they were able to get me back up and running. Thank you.

Process worked great for me. I'm pleased with the phone I received. The only thing is, the glass didn't seem to meet the same specifications as the original mfg. glass. Safety glass didn't fit perfectly over it per the phone store who installed it.

Asurion customer service was professional and very helpful. Our stolen device was replaced in a few short days, with no lost data. Communication with Asurion was timely and consistent, and allowed us to anticipate when our new device would arrive and could be engaged.

Great customer service, they help me in everything I needed and change my phone without problem, this is the second time that I use my Insurance and they help me really fast, and the returning service is really easy. Thank you for your help.

Fabulous experience. Great communication and fast service. Very pleased. I received my check in a very timely fashion. Couldn't have asked for a better experience. Constant communication with return of damaged phone. Would highly recommend to anyone purchasing a new phone.

My son dropped his phone and even with a case, it shattered the screen and the phone came apart. It was a holiday weekend and we received a new phone very quickly and had no issues getting set up again. Thank you!

Although the phone is a little different, I had no problems transferring my information and setting up my new phone. I don't really like the motoz3. I prefer my Samsung. There are so many more things I could do with it.

Great assistance and service was provided. I would recommend to anyone else and definitely use again. Hopefully, I won’t have to but if need be, this was the way to go. Thank you for all your help and guidance provided.

The replacement request was handled quickly and was very easy to use. The person in customer service was extremely helpful when having a glitch online with the request to replace my broken phone. This is the second time to use their service.

My wife lost her phone on a holiday weekend. I contacted my carrier and Asurion and the problem was fixed by Wednesday. Great to work with and very helpful. I'm sure glad we took the insurance out on our phones. It could have cost us a whole lot more and the deductible that we had to pay.

Good service and was emailed what to do and make sure it was completed. Notified when the old phone was returned so I would not have to call. New phone was here in two day was great. I recommend this to everyone.

It was an easy process and Asurion was very helpful. They were excited to answer my questions and help me resolve any issues. Uploading necessary documents were easy. The phone came as stated and I was able to activate easily.

I lost my phone at the bottom of San Francisco Bay. My claim was handled very professionally. I was even able to upgrade to a later model. The new phone arrived within a few days and was ready to go. Great work!

Fast service. Super easy to file a claim online. Received my phone withing 2 business days. My phone was able to be replaced immediately. It was easy to send them my broken phone, Asurion provides an envelope pre-stamped to send in your broken phone.

Fast and convenient, online experience was not difficult and straightforward. Easy to understand and hassle-free. Received replacement device within two days. Instructions were easy to understand. That’s it.

My daughter wears an Apple Watch. It accidentally fell on the floor and the screen cracked. The replacement watch came very quickly, and she was able to transfer her information over to the new watch. We are both very happy with the prompt service. Thank you.

They refused to honor my insurance claim because when asked when the issue started I stated the date my warranty claim with Apple was denied instead of the day I switched SIM cards into my old phone. They said since my phone wasn’t active on the my wireless account the date I stated my claim denied. I’ve worked at AT&T in the past and I’m well versed in the customer agreement as long as the phone was active on the account within the last 14 days they are required to honor the claim. I still haven’t been able to resolve the issue with them despite multiple calls and emails to customer service.

From the time I filled out the claim for my daughter's lost iPhone, we had the new one in three days. Can't beat that for customer service. They proved a new SIM card and everything. Although great, I hope we won't need to do this again.

We are again very pleased with our experience. No complaints of any sort. Our Son has had to replace his phone many times and we have always been pleased with the service. The replacements arrive quickly. I am kind of wondering if him getting a refurbished phone every time might be the reason he keeps having to get it replaced.

I have a phone that has a broken screen. When I called them to get it fixed instead of trying to repair/replace the screen, they wanted to send me a "new" phone. My phone works perfectly just has a broken screen. The last time I got a replacement phone I ended up having to get 3 before I decided to upgrade because I was so frustrated. I asked if I could get my screen replaced and I was told that was not an option.

Claim process was fast and simple. Replacement arrived as scheduled and AT&T was very helpful with setting up the replacement phone, and uploading all my information, photos, and applications. I am very satisfied with the entire process and would recommend anyone to Asurion and AT&T.

My son dropped his phone and cracked his screen. The process to replace was quick and easy. Replacement was sent within 2 days and he was up and running on his new phone in 3 days. Couldn’t be happier with the process.

The representative that handled my claim did an excellent job in explaining what to do from start to finish. She was very clear on how the claim process works; and was very empathetic and professional at the same time! I’m very satisfied with entire experience.

Fast shipping and easy to deal with. No complications along the way during the process. Upon receiving new phone the walk through was easy as well on set up. Will continue to use Asurion's services in the future!! The call center was surprisingly, easy to handle as well. No hang up or press 1 for English. Everything and everyone was as professional as it could've been. Thanks.

I was pleasantly surprised at having to pay so little in deductible. I got my replacement very fast. My only issue was that I filed my claim on Friday afternoon and had to wait until Monday to get my replacement.

You fill paperwork out and send it in online or via fax but when you call them, the people you talk to can't even see it or tell you anything other than what their computer tells them. They can only tell you how to get your paperwork in the system and nothing else. Your paperwork goes to some secret room where they accept or reject it. You can't speak to them. You can't get anything done unless you have the main account holder copy their driver license and sign their paperwork and send it in. In a age where you can buy a house online, it's ridiculous.

Service line was caring and quick. I was able to get a new phone within 2 days! They also ensured that all my needs have been met and questions have been answered. I would highly recommend this service to my friends.

Website was pretty easy to use after I got past the affidavit part (completely my fault). Did part thru chat and they were very helpful and polite. Whole process was quite smooth. Received phone in less than 48 hours with easy instructions on how to return other phone. They even sent tape for the box.

I was informed by Asurion AFTER receiving a replacement iPhone XR that my claim had been denied due to the phone being in use on the day that I filed the claim, but after the time at which I filed. My phone was stolen in Newark, NJ... at the airport. I live in California & have not been anywhere near the East Coast since departing from Newark airport. Someone STOLE my phone! Of course they're going to try to use it!! I'm led to believe that Asurion will be trying to bill me for the device that they sent me, based upon my claim denial. I can guarantee that I will NOT be covering the cost of this phone. I've already had to spend $225 replacing it, AFTER insurance. Ridiculous deductible.

Great experience. Everything was done professionally and fast... There was no problems with delivery. I would highly recommend to anyone. The deductible could be cheaper but getting a replace is great and fast with Asurion. Everyone will know about the excellent service I received with no problem and concerns...

Received the replacement phone next day. Instructions were clear concise. Only took about 30 minutes to transfer everything to the new device. Packed everything up using the provided tape and labels. Easy. Will continue to use Asurion!

It took almost an hour for me to finally reach someone on the phone. This service request can be done online but I didn’t have access to the internet at the time. Once I got in touch with a representative the experience was wonderful. Job well done! I would give you 5-stars, but the wait time was crazy.

Ordered a replacement glass dome on Amazon for my NuWave oven. Purchased the Asurion protection plan. The dome cracked due to overheating and when I try to file a claim they tell me they only cover “electrical and mechanical failures” ... for a glass dome. Zero stars for a protection plan that doesn’t actually protect anything.

Excellent customer service! My claim was handle quickly and accurately. My old phone actually started working after the claim was filed and the Asurion customer service team was very helpful in advising me how to return the replacement device. I would definitely recommended this service to a friend.

The techs who helped me and walked me through the data transfer from my old phone to the new are very knowledgeable and very people person. They each made me feel at ease. From Ethan, Janice, Mikayla, Richard **, to Melissa and finally, Austin. Kudos to you all. Thank you.

My son lost his phone. We called Asurion to make a claim. We initially received a defective phone and was told we couldn't be helped because it was not their fault. The representative was patient and remained calm as my son was agitated. He rectified the matter and another phone was sent. I thank him for going above and beyond to look into the matter and saw there was nothing we did wrong on our end.

All was perfectly executed. Very satisfied with the plan, the coverage and how it was all handled. I would highly recommend this service plan to others and appreciate that I didn't have a total loss on my daughter's damaged phone!

Dealing with this company has been horrible. We paid for an insurance plan on a 300.00 toy car for my daughter. The car front end completely broke, she couldn't drive the toy at all. So we filed a claim in January of 2019. It took almost six weeks before anyone contacted us, when they did they said they had the part to fix it. When we received that part it did not fit the car. So once again we contacted them. They stated they were having a hard time finding the part for this toy. No fault of ours. At this point it was now going on 4.5 months of no resolve to this issue. It would be weeks again before we had to call them, they informed us that bc it had taken so long they had closed the claim (this was the parts department). They bounced us back to Asurion, they in turn tried to bounce us back to the part department.

It was all good. No problems. Plenty of help from the man I talk to. I was pleased with the amount of the payment that we had to get the new phone. I think I will stay with Asurion as long as I can because they provide the service necessary.

I received the replacement phone sooner than expected. It works fine and better than my old phone but because this is a discontinued phone galaxy S7 I cannot find the wallet case I want in stores! Otherwise, the service was good.

Was a bit upset at first because the rep told me it would be 2-3 business days before I received my device so I went out and bought a prepaid phone which I couldn’t afford at the moment. I ended up spending 50 bucks that I didn’t have thinking I would have the phone when it came the next day. I cannot return the prepaid.

Great to know how much they were helpful and willing to help. It was easy to do online and no problems with the questions. Prompt and courteous service with little to no problems setting up the information. Easy to input all information and sent quickly.

Very impressed with the prompt delivery of my new phone. I was out of town when my phone was damaged and when I returned home just two days later my new phone was waiting on me. The rep who helped me reactivate my new phone was very helpful. Thank you.

Happy with the experience; everything went very smooth. The timing was fast and I had no worries about my claim. This service is a must have. I had no worries about replacement of my phone. Easiest experience ever! Thank you.

My daughter broke her phone. I put claim in on a Thursday around 7 pm. They had the phone to me by Friday afternoon. While this may not seem like much to most, it was very appreciated by my 15 yr old daughter.

What service! Filed a claim on Friday night and had a brand new iPhone by Saturday afternoon! No questions asked. They even offered to help me set up my phone! Amazing. I’ve never carried insurance before but will use Asurion from now on.

I had a great experience from the person who helped me at the store to the several people on the phone. The replacement phone was delivered in less than a day. I received help over the phone in setting it up. Thank you again. I am so happy with my experience.

I received great service. I submitted my claim on Friday night and had the replacement phone Saturday afternoon. The teenager in my house was "dying" without her phone. You know teenagers cannot possibly live without their phones, so fortunately, she survived this short length of time without the phone. Who knows what would have happened if she would had had to wait longer.

Great communication. Quick response. Easy process. A great value. Very nice people to work with over the phone. Great instructions to follow. Pleasant experience. They walked my daughter through this process twice this year. I’m grateful to have this covered service on our phones.

Tech was late but made sure to do a really good job. I was a little agitated about having to stay up later than intended but he was fast and actually done over an out earlier than expected. I would recommend.

My phone was damaged on a Thursday morning and I received my replacement phone Friday afternoon. I started the claim at the website, but had to call customer service once, where my problem was solved quickly. I would recommend this company.

My granddaughter lost her phone and was devastated. Thanks to Asurion the phone was replaced in a timely manner with the help of their professional employees. Once the phone was received there were experts available to assist with getting the phone restored to the way she had hers before. Thank you Asurion... you’re the best!

I was completely satisfied with the serviced provided. They did not intimidate or make me feel uncomfortable concerning my issue. They were prompt with satisfying my need for a phone replacement. The agent was very professional and answered all my concerns. I rate your Company as Excellent.

It was easy and fast to start and complete my claim for my stolen phone. Thank you for the ease of service and the help from customer service on the questions I had. The package arrived as scheduled and in great condition.

Delivered on time and the product is in working order. You can tell it is slightly refurbed product. All the apps are restored and everything is functioning as expected. The timelines and turnaround of the product was superb. Thank you so much.

It was easy to file a claim. There were no hassles. We didn't have to jump through any "hoops". We were notified when the new phone was sent out. We were given a tracking number, which was very easy to use. We received the replacement phone in less than 24 hours.

After phone was malfunctioning due to getting damp. I requested replacement phone in the evening and the replacement was delivered next day before noon. I really appreciate the quick turnaround. Really impressive. I did not realize I used my phone so much.

I can totally count on my insurance. They help me and replace my phone in less than 3 Day is Amazing how they help us and my business grow... a big shout to them and make our life’s much much easy... thank you.

Much to my surprise, we received the phone the next day! That was totally unexpected. We got set up in minutes and we’re back in business. Asurion always comes through for us in a pinch. Thank you so much!

This insurance has been a lifesaver over the years! I have filed claims on broken tablets and phones and every time the representatives have been very knowledgeable and helpful. The replacements have arrived quickly as promised. I highly recommend having this insurance!

Delivery was very fast. The staff was very helpful and understood their job. I wasn’t on the phone long with the agent. I will recommend anyone to get the insurance on the phone if they don’t have it as AT&T customer. When I arrived home the package was right on the porch within the next business day.

It is an easy process to file a claim. The live chat option helped me file my claim, told me how much I had to pay and explained the deductible. I had a new phone within 24 hours. I am very satisfied with the service.

Got a replacement in a day and half. 1000% better than a few years back and I had to make a claim. Well done Asurion! The new phone set up was a breeze. They sent me a return label to send back my old phone tape included :).

Everything went well. The only negative thing I could say is the guy set a call appointment, called an hour late. Then he went to put me on hold and hung up on me and never called back. So I called in and set phone up.

Filed a claim with AT&T/Asurion and claim was settled within a couple of days. Phone was on back order but was shipped within the week. Only delay was with Fedex. Phone was promised on a Friday, did not received until Monday. All in all, I am very happy with Asurion's quick action with this claim.

Customer service was excellent. The commitment to replacement my lost cell phone within 24 hours was truthful. My replacement phone was delivered in less than 24 hours of my reporting the lost. This was absolutely amazing. Very satisfied with the assistance also following the receipt of the new cell phone. The customer service agent helped me to retrieve data stored in backup from my lost cell phone to then be downloaded onto my new cell phone. The whole experience has been awesome. I am very, very satisfied.

While vacationing in Las Vegas my phone was stolen. I’d put it down on the counter in ladies room while I washed my hands. Turned around and it was gone! Filed claim on Thursday and phone delivered same day we returned! Thank you.

Above and beyond the call of duty great service. Customer service was excellent. There are times that I have a problem and I need to call technical support and there are no long waiting period. I love everything about my phone service because it has all the features I need.

The customer service rep was Condescending and rude. I had to call back two days later because I hadn't received an email saying my phone was on the way. Good thing I did because she didn't finish my claim however once I got past her I did receive my new phone fairly quickly!

The experience in getting the telephone replaced was one of patience needed on my part. Had to go through two replacements to get to the present phone that I have. Sending in the first phone was a challenge in that there were no instructions as to transferring the information from my damaged phone to the replacement, reconditioned phone? Took to AT&T locally and the tech attempted to transfer the contacts, photos, texts, voicemails and games that I had on the damaged phone, losing several photos with some transferred in a negative format. The games that I had had on the phone for several years were totally lost???

I used Asurion to replace my months old iPhone due to a cracked screen. The process went smoothly, everything was great, happiness and joy. The new phone worked well for over a year. Then due to a battery issue, I took my Asurion replacement phone to the Apple store for a replacement and was promptly informed that what I thought was a real replacement phone was FAKE. 100% fake. I asked how could they prove it was fake and the Apple employee showed me how the Apple on the back was just a sticker, the top of the screen was not smooth and a host of other items which I (being a first time Apple user) did not know. I received nothing as a trade in for my FAKE phone and when I contacted Asurion they said that all phones they provide are "ATT refurbished phones." Short version - you can break your $700 phone and they will replace it with a $100 knock off.

It was a bit tedious my experience. I had to find numbers not readily available to me and fill out forms then be in touch, not so with my J7, they hardly needed anything and the phone was replaced, very different experience with the iPhone.

There was so much confusion with my case but the manager took his time with me and figured it out. I needed a phone for my job and was unable to purchase one for that I'm very grateful. I was very thankful for his patience.

The claim was easy to file, logical steps and website. I was able to file the claim while on an airplane over wifi. Asurion processed the claim quickly and replacement iPhone shipped immediately. All great and thank you. I am the Director of Customer Experience for a major brand and truly appreciate great customer service.

Having paid for insurance for 2 years, was a little surprised that I had to pay $112 for a restored phone. Based on previous experiences w/ restored phones, I am afraid that there will be future problems w/ this "new" device. However, your customer service reps were very helpful and patient with my concerns. My "old" phone will be returned/shipped to you on 6/27/19.

Claim was handled quickly and efficient. Wasn't expecting to pay high deductible but I did received a new phone for a small amount. Glad that I chose the warranty plan. Agent was knowledgeable and customer oriented. Was surprised that I received my new phone the next day.

Sent the wrong phone number the first time. They did well on recognizing it was wrong and fixing it. When I opened up the phone I called the number on the package to activate the phone and found out it was the wrong number.

I ranked it as a 4 because I felt the instructions when I tried to do it alone were a little vague. I went into a Verizon Store and they helped me. When I went to the chat part, I sort of read between the lines that the person was getting frustrated with me. The comments/help were a little sharp.

Absolutely superb experience---customer service, fast shipping, and ease of procedure. I'm glad I chose to carry your coverage. I'm pleased with the phone replacement and will continue my coverage with your company AND recommend to friends and family. Thanks to all involved!

I am very happy with the service provided. This was super easy and I was back up and running within two days! They supplied all the information to make it efficient return my phone. I would not, not Asurion insurance on my phones.

Unbelievable fast service, very helpful. Couldn't have asked for better service, we have filed 2 claims and both times, very happy. They always want to make sure everything is taken care of. The customer service person apologized that it took from Sunday when I filed my claim to get my new phone on Tuesday, I thought that was great timing, never disappointed with Asurion service. I would recommend this to everyone.

I broke my phone. I set up my new replacement. Very good customer service. Very fast shipping and amazing team help me to set up my new replacement, Thank you so much! Things was taken care very fast! Keep it up!!!

When we had to use the service everything was handled with kid gloves. We were told at AT&T office that the phone would be replaced within a day, and to our surprise we received the email that we would get the phone in a 24 hours. GREAT JOB. THANK YOU.

Excellent experience. No hoops to jump through and response was immediate. Phone received in less than 4 days. Glad I purchased the protection. I will definitely purchase insurance from Asurion again. No hassles and great service. That is what it is about.

My only complaint is that AT&T doesn’t make it easy to know how to file a claim since closing down the warranty offices in our local store. There should be a big, bold link from my account page. Once I finally figured out how to file a claim (looked on website and multiple visits to AT&T store), it was a quick and painless process.

From start to finish the experience with Asurion was awesome. The representatives were professional and helpful. The young lady that helped me program the replacement device was so patience with me. I appreciate your company and your representatives for all you do.

Loved the service. I got it, was very quick and got my phone the next day. I use it for everything. I do my doctors and work, just loved the service. I got what more can I say, it was wonderful service. Getting my phone the next day, I didn’t have to wait for it. I enjoyed working with you very much and how fast you acted. Thank you very much.

Asurion and AT&T both did a wonderful job of getting my phone to me in a timely manner as well as transferring everything we could. The only issue I had was with my old phone; my screen was unresponsive and I was unable to clear my data etc before returning it you less that was a byproduct of the assistance I had received in the AT&T store...

Replacement phone was sent. Easy return. Thank you soo much for the smooth transaction. The representatives were helpful & guided me in the process. The return was so convenient as the box mailing label & tape were provided. The Phone was delivered within like 4 days. Thanks again.

Good service! Expected would be quick but my bad had to claim on a weekend... otherwise, all service offered is above par! AT&T offers a really good protection packages which are really helpful when we are careless and lose devices without knowing.

Our phone accidentally broke. We called Asurion and they replaced it right away with no hassles. Thank you for a great job! I hope my phone doesn't break ever again but if it does I know that Asurion will be right there to replace it. I am completely satisfied.

Easy filing, fast turn around. I have used them before and never had a problem. I filed over the phone, the replacement phone was at my house the very next day. Have not had any problems with the replacement phone, which was actually an upgrade.

Not much to elaborate on carrier except I've been with them for many years and have experience readitivity good services. ALTHOUGH a few times my account was reviewed to help with charges and features, I believe it can be reduce more.

Extremely Fast Service, I am satisfied for sure!!! I received my new phone the next day and waited less than 1 minute on the phone when I called the activation center to activate the new phone. So far it's working great!!!

Filed the claim on Tuesday night. Phone arrived Wednesday morning. Fantastic. Was quick and easy. No hurdles and great support. The online filing claim was simple and effective. Thank you for your prompt service. I will be continuing to use your services.

I bought the insurance for my camera which was explicitly advertised to cover "drops, spills and cracked screens" because I was going on a trip and afraid of any damage. However, when I submitted my claim form online, I was automatically rejected and not able to speak to a person. This company makes false advertising and after they take your money they just ignore you. Do NOT buy from them!!!

Y'all did not help me the way I supposed to be helped. Someone stole my identity and cancel my phones. You put me into fraud. God. Did not handle me right. I am a disabled woman and I needed my phones back to be replaced. Y'all did not replace them. To go customer service stinks. The people who was helping me on the phone did not help me correctly. I am very dissatisfied with the company and I'm with AT&T. I have cable service so why would I do fraud on my two cell phones? I think y'all did not have them incorrectly. No one should be able to get into my information and cancel out my phone. I was robbed at gunpoint and y'all don't understand.

The service was done in a timely matter and they were able to recover all my photos and all my addresses and all my information from my crashed phone to the new one that was sent to me. Very friendly and great listeners to work with at the Saint cloud AT&T.

I had to call two different times last week for the same problem. That was to set up my new iPad to transfer information from my old iPad. The first person I contacted was a total waste of my time and her time as well in all fairness I would not give that person a rating however the second person I called whose name was Sierra resolved my issues in probably 20-25 minutes. My issue was resolved without any additional problems or need to contact the company I think she may have been someone from the Apple versus your company as I was transferred during the call. She was absolutely five star plus in ability and pleasant assistance.

Once I finally decided to make the claim, the quality of service I received was outstanding. I was very pleased with the rep interaction, promptness, and the peace of mind of knowing that the damaged device had been received. The reminder to complete the process of retiring the old/damaged device was a nice bonus.