Asurion Reviews

First Google Pixel was invaded with nothing but add battery, overheated to the point I dropped it out of pocket in a rush to get it out so got a replacement phone which again had issues so they say third time a charm. So far so good, my only regret is it didn't transfer my pictures and videos of my grandson which made me cry, will never get those memories back.

The replacement came as specified, however, someone along the process did not sync the phone number to the SIM card number, subsequently unable to download or use the phone. After 2 days of frustration, I went to a Verizon store and they identified the problem, replaced the SIM card and sync it the phone number. All is fine now.

I did everything online and it was very simple. Website is super user-friendly. It only took me a couple of minutes and I had a replacement being shipped. I received the package the next day. Everyone should carry insurance on their items, it makes it very easy to replace when something happens to something that you have become accustomed to having. Going on the website was a Great experience.

Had filed a claim for my cracked phone and I got my phone overnight! So happy that I was able to get a brand new phone so quickly. I would definitely recommend Asurion to a friend or family member and tell them the benefits of what Asurion has to offer.

Process was relatively simple. So glad that I added the Asurion plan to my son’s phone when he got his phone several years ago. Can’t afford to buy a new phone with every new product release so having insurance on his phone was a must. Well worth the extra money. Delivery was super fast and return process for old phone easy.

Good but too many questions of identity. Had Asurion with Sprint, and it was fast. No need of all question. They act like you are not the person that is calling. If calling with all right information should be good enough. So so I'm glad with the phone, but not with

Was a good experience other than the fact that my first insurance claim came shattered so I had to wait for a second. I just better not be charged for it. But I am sure that was the shipping company's fault because the box was pretty beat up in general.

My son dropped his phone in the lake! Filed a claim and replacement phone was quickly sent for him! Accidents happen so it was nice to have coverage for his phone! He is now back communicating with mom and friends!

Very happy with quick and easy interaction. The only issue I have is that the cost to replace device went up in price since the last time we used the service. I don't have a issue paying to replace device, but price is a little steep.

Always had great customer service with AT&T either be in the store or on the phone. The new phone was shipped overnight and the customer service tech called me the next day right; on the time given. Thank you.

Super easy to access & use. Very convenient. Easy to understand & use. Received replacement phone within two days. It was exactly what was ordered. Assistance was offered for set up of replacement phone so nothing was lost. Tech called at appointed time.

I lost my phone and filed a claim at around 1300 one day and I had my new phone by 1400 the next day. The tech called at the scheduled time and was very helpful setting up my new phone. Best insurance claim experience I've ever had.

Very helpful. Solved problem efficiently. Highly recommend, received new phone in one day. Very pleased, new phone is working great. Love it. Received credit for old phone so new phone was very affordable. So glad I have the insurance on my plan.

Everything was handled in a professional speedy manner. I couldn’t be more please. I would highly recommend that people take advantage of your service. The process was simple and pain-free as we know this can be a difficult time you made it easy. Thank you.

I got a replacement quickly. Tech support was excellent. Helped set up my tablet quickly and easily. Very nice and understanding tech. She was able to guide me over the phone to find chip placement on my old device quickly. She was a very friendly and helpful person.

Quick and easy although the had some problems making a claim over the phone, so I tried online. That was a cakewalk. I wish that the form was online as well. And I was a little worried about uploading a picture of my driver's license.

I am so pleased at the amount of time that it took to process my claim and get me back to using my tablet once again. I couldn't have asked for better service. Also, the agent that helped me to set up my replacement tablet did an outstanding job in helping me out and answering any questions that I had.

We were super impressed how fast we received our device! Awesome!! It was packed really well and secure! We love AT&T and when we go in the store they are always super nice and they really know what they are talking about.

I am very pleased with the service I got with AT&T in filing my insurance claim for my phone. I am also pleased with the insurance company provider Asurion for their quick response to my claim. I would highly recommend AT&T services, we been AT&T customers for many years. Thanks so much for the customer service & well knowledge staff. Looking forward to many more years with AT&T. Allie **

Edwin was absolutely excellent. He was patient and kind and well informed. Very efficient. He made this switching over of one phone to the other very easy for me. Make sure he receives excellent feedback, as he is exactly the type of customer care companies today need! Sincerely, Elicia **

They worked fast and easy to get my new phone back quick. Easy to work with and shipping and handling is simple as one, two, three... to anyone who needs a great network to be with, it is gonna be Verizon!!!

Great process. Was able to complete request in a few steps on my mobile device, which was a huge plus for me. After completion of the form, phone was mailed out within 2 days and received in 4 days. Overall positive experience!

Great service... happy wirh replacement phone you sent, will tell friends and relatives about your service. I've had at least 5 Asurion phones and never had a problem with them. Thank you again for your fast service sending my phone. I will doing more business with you in the future... I'm sure of it.

Something was wrong with my volume. I could barely hear anyone on the phone. We try making setting adjustments but that wasn't the problem. We did as much as we could. When I say we, I was at an Verizon center getting help.

The representative was awesome. I had just lost a son in a car accident and this was my grandson’s father and it was his phone. The screen was messed up and cracked. The representative came out to my house to replace my grandson’s screen. I explain to him I had just lost a son. I explain to him about my story of losing both of my sons within six months are only 2 children. My youngest son was killed in an car accident on April 1, 2019. During the accident he lost his cell phone and his wedding band. He had only been married for two days.

My experience was good, the delivery of my replacement was not compliant with the tracking information. I hope that's more exact if I have to use this service ever again. I love the fact I was given credit for not having any issues with my phone prior.

After we submit the claim the representative was friendly and attentive, give me instructions on how to finalize the claim and was shipped, arrive quick, Device and is working perfect, Definitely I will continue my service with ASURION, is a relief knowing the price of this expensive.

The claim was easy to file and the support folks were very helpful, especially since I was working across two states. My son was in FL and I was in AL trying to coordinate the claim process of getting the phone information transferred to the new phone and getting the damaged phone returned. Thanks again.

Happy I was able to get my replacement within one business day! Filing claim was super easy and rep was very helpful. Thank you for taking care of customers! I know I can count on Asurion for my phone needs.

I received a refurbished phone from Asurion as a replacement at Sprint's request. I received a dirty phone with the cheapest, most poorly applied screen protector full of bubbles and dust. On top of that, the return labels that Asurion sent me (they sent 4 RMA kits for 1 item) to return my faulty device didn't work. At all. UPS told me they were probably *FAKE* labels.

I dropped my phone while on vacation and broke the glass even though I had a case and cover. They gave me an option to repair or replace which was nice. No hassle at all. The new phone is perfect. Thank you!!!

Asurion has been there for our family's six devices for over a decade of losses, breaks and wear and tear. Always delivering a simple and flawless and quick exchange. Thank you yet again. We will continue to use Asurion but hope you will eventually offer a family plan.

They were Really helpful. I exceeded my claim period but They were very understanding about my situation and sent me a new device along with all the extras. Customer service that I spoke to was really nice and very professional.

I was initially told that my phone was not insured and my claim was denied. When I told the service rep that my information was submitted correctly, another decision was made that my phone was insured. I received my replacement phone and as of today, it is being used. Thank you.

Very helpful and good products, very easy to use and they really understood how I needed another really fast, and they were very committed to seeing that I received a good quality product that I was satisfied with my new phone!

My daughter’s phone was stolen. I filed a claim. The day the replacement phone arrived, the stolen phone was found and returned. Called immediately and was told how to go about getting a refund. Returned the replacement phone and our refund was given to me in a very timely manner. Excellent customer service!!

Wasn't sure how to go about this process, was actually worried about it. The process from beginning to end was so easy and customer friendly! Asurion follow up and kept me in the loop every step of the way. Thank you, Asurion!

Don't buy a protection plan from these people...They try and make sure you don't get what you pay for. Stay away from these crooks. They will take your money but they will not do what they promised to do.

The replacement device came amazingly fast! And the customer service was excellent when I went in to discuss the options. I was worried that I would get a hard sell to upgrade to the latest model instead of the warranty replacement device, but that didn't happen at all. I very much appreciated that!

The technician arrived a little late which normally wouldn't be a problem however I had dinner reservations so she offered to take my phone while I was gone and return it repaired. She seemed trustworthy, as she claimed to be the regional manager (although her car was quite unsightly). I did receive my phone back promptly and the screen was repaired *however* a few days later a concerned 3rd party contacted me and notified me that this tech (D. **, of Columbus OH) accessed my phone while she had it, was sharing photos and Instagram contacts, and laughing with her friends in some kind of group chat that I was silly enough to trust her.

The service was great, they replaced the damage phone promptly, the instructions were easy to follow. So glad I have this insurance coverage, will definitely keep this coverage on all our electronics. The coverage is very affordable and I would recommend this coverage to anyone.

I received prompt and professional service from Asurion. Fortunately, I was given a phone number to call to set up my replacement phone as the replacement phone did not come with step by step instructions on restoring apps. I am pleased overall.

Fastest response ever. Never hesitated for one second. Prompt, courteous service and we felt like they were glad to help. I will tell all my friends and family. Once they experience the same thing, then everyone will know the secret of success.. We need to get them their own commercial.

Thank you again for great service!!! We will continue to keep our phones insured with this service!!!

My experience was awesome, from the time I reported damages to my phone to completing the paperwork for Asurion. When speaking to Edward from Customer Service, he was very knowledgeable in getting me where I needed to be. Nothing hard about it.

Asurion's return process is so simple. Their website is very user friendly. The customer services can be a hit and miss, but for the most part it is okay. I particularly like that you get your replacement product expeditiously. The return process is just as simple and the company sends you everything you need to return your product.

The website was easy to follow to get a replacement phone. Also, the delivery time was great. The instructions to set my phone back up were easy to follow. Plus they got me the phone I wanted for my replacement so that was a plus.

We had to submit 2 claims because my son shattered the back of his phone. The best option in why we had to submit a claim was “screen repair”. Well the repairman came to our house on the scheduled day and time and informed us that he can’t repair a shattered back. He admitted that Asurion’s wording needed to be changed because this happens quite a bit. After he left we had to call again to replace the phone. The phone arrived within 3 days and the original claim was cancelled. All in all, well worth the cost of the insurance.

I had a cracked screen, just wanted to get the screen replaced but ended up with a phone replacement. I took care of the claim online and got the replacement the next day. Transferring data from old phone to the new was a lengthy process (photos and music were large files) but easy and the rep that helped me was wonderful and patient. Phones are expensive, I recommend insurance. You may not need it but if you do it’s certainly worth having it.

A wonderful service. The instructions to replace the lost phone were very concise, the support people friendly and professional. We were very pleased with the experience on every level. I highly recommend using Asurion as an insurance carrier for cell phone coverage.

We had a broken screen on an iPad Pro. It was quickly replaced and since return postage was included, it made it very easy to complete the transaction. Only complaint is the lack of instructions in the box to transfer our data over.

The customer service was amazing. The claim service was fast and easy. I am extremely satisfied with the whole process. I shattered my phone and the new one arrived within two business days. The box had instructions and pre-paid shipping for returning the broken phone. Super simple.

It was easier than pie, probably because it turned out I had the kind of coverage that covered broken glass on the iPad... but even still, I was on the phone for a few minutes, and the replacement was being sent, and it was perfect in every way.

Had 2 insurance claims. One for a cracked screen and they came to my home and fixed it. Very professional and helpful. The other was a replacement phone because it wasn't charging like it should. Replaced the device and working great. I gave 4 stars because I had to go to an AT&T store that was an hour away to have the claim done because when I tried doing it online, they said there wasn't any compatible devices to replace my device with but I knew AT&T still had my kind of device on display at their store. AT&T contacted them and got the claim started for me.

The whole process was easy and fast, the only thing I didn’t pay attention, it was the color of my phone, it was different. Mine was gray/white. And I got the grey/black. But in general, everything was a smooth process.

I lost my phone and had it replace. I received my new phone the next business day. Thank you, Asurion for the quick service. Plus I can pay my deductible on my cell bill instead of up front. I will do business with you again.

Awesome experience. They were so helpful accommodating our issues with the first phone that had shipped and were willing to just ship out a new one and redirect it to my husband's place of work. So awesome to work with!

The deductible was high but it was a seamless process to replace my son’s damaged phone. We really appreciated the speed in which the new phone was delivered and the step by step guidance on setting up the new device and making sure all info and data was transferred.

As of right now we are on day two of waiting for our claim to be approved. We just purchased iPhone 10S’s and got the extra insurance a few weeks ago. Since then my husband dropped his phone in the lake. The first representative I talked to said I would get the replacement the next day, this changed by the end of the call to me filling out an affidavit and sending a copy of my license. Not a problem, submitted those online and got a 3 hour window. 3 hours go by and I’m still waiting so I call and the next rep says it’s in review with an auditor for the next 24 hours and there’s nothing that can be done. Ok still patient and wait..

Thank you for your quick response! My phone was destroyed and with the help of a local AT&T store, it was quick and painless. I would recommend carrying insurance on your phone. Thank you, Asurion once again for your support!

Replacement phone in a very quick delivery, perfect setup and transfer all data to new phone. Perfect in all ways about replacing my lost phone. Asurion insurance is a good way to go if you need to cover your phone for lost or damaged.

The whole experience was well handled and very easy! I had my phone within two days! Awesome. First time I used the insurance on my phone in over 15 years. Good to know they were there when I needed it. Thank you.

Great response time and helpful, web page was easy to navigate. Also please provide me with the details for shipping back my damaged item as my wife accidentally threw away the package and shipping label so that I may be able to return my unit. Thank you.

I think it took a bit too long to complete my review. It was turned in at noon on Thursday and the replacement wasn't sent out until late Friday or early Saturday. Other than that all went well. I received the replacement phone on Monday evening.

I appreciate the unbelievably quick service. My son broke his phone and he had a new one in less than 24 hours! The deductible was affordable and the forms were easy to understand. The email tracking made checking the status quick and easy.

This is not my first time using your company. Second time and second great experience! Fast service and especially delivery! Thank for making it so easy! New phone works great and I will highly recommend to my friends to get their insurance on their phone for instances when accidents happen and you can’t afford a brand new phone and your contract isn’t up!

Fast service. Helpful in explaining the process to receive my phone through the mail. My phone arrived a few days later. Very knowledge about my phone problems. Patient and polite during the phone call. Everything was handled in a timely fashion.

I first had some trouble finding out how to get a replacement phone (phone was lost in London). I eventually found a phone number to call and the customer service agent was excellent. She stayed on the phone and instructed me on how to file the claim, until the form was complete. This was extremely helpful because we had some problems (i.e. uploading documents, etc.) along the way.

I lost my cell while I was on ending my vacation. I was on the train in NY on my way to the airport to catch my flight home to the California. I didn't realize I left my phone on the train till it was gone. Filling out the online form was quick and easy. Delivery of my new/replacement device was quick. It was a hassle free experience. Thank you.

Excellent and quick response to assist us with replacing a lost phone. The website and online process was easy to follow and very clear. No need to speak with a representative and waste time. Even received the same color as we had.

My representative was nice. I dislike the attempts to upsell me, but that isn't her fault, it's the world we live in of the constant push for money and shoving of ads down our throats. If a company ever advertised themselves as no ads/no upsell, I think I'd happily pay double for such a service. Anyways, she was very nice and patient. She offered to wait with me, or to have me call back, and was willing to work with me in any way I preferred. Overall a great experience. My phone still doesn't work, but I'm sure a callback will get it working.

Horrible horrible experience! Bad customer service. Takes longer than stated. I lost my iPhoneX at a carnival. I had called Sprint and cancelled my phone line. They also said to make a claim with Asurion (got denied 3 times). Mind you it's been 2 and half weeks since the claim and it's been 2 and a half weeks that I've been phoneless. I went directly to the Sprint store and filed another claim with Asurion (this time with help by the Sprint staff). It's been over 24hrs and the claim is still on review. I don't know what to do now. First and last time I get any type of service with Asurion.

Customer service was great, everyone was very friendly and helpful, and we got our replacement phone quickly, setting up the replacement phone was made simple also! You all did a very good job. Thank you for your friendly and quick customer service.

Contacted them for repair on an iPhone 6 with a battery issue. The cost of the insurance is $15/mo for "complete" coverage. Was told all/any repair or replacement small part is $115. A new battery on eBay $30. It’s a rip-off after paying all that money per month for 2 years!!

Had a phone lost/stolen. Asurion shipped a new phone out to us immediately and it arrived within just a few days. Whole engagement was super easy and stress-free. All email communication and instructions were simple to follow and comprehensive. Very glad we have this service and will continue to maintain coverage on all our phones.

Quick response and fast shipping! Very easy to complete this process. Thanks Asurion!!! The support person I spoke with was very kind and understanding. I will definitely keep my insurance on all of my phones. Thanks again for getting me my new phone so quickly.

Replaced my broken iPad. Called them at 438 on Saturday and had a new one one delivered to me on Sunday. Unbelievable service. They were great and I cannot say how impressed I am with them and I am totally blown away by the fact that they got me a new one that fast.

The Asurion web page is very helpful and easy to use, Asurion kept in touch with me via email all the way and this help me a lot. The shipment arrived two days late, but service overall is good!!! I will recommend!!

The claim process was seamless and the delivery time was quick and efficient. The claim representative assisting me was very knowledgeable and eager to help with getting the problem resolved. They kept me informed along the way via email. Thank you!

I was pleasantly surprised at how easy the process was to replace my grandson's damaged phone. Asurion sent out a new phone the next day. Had not carried insurance on my phone before, but covered my phone and my grandson's just in case. So happy I did! Everyone I spoke with regarding this was helpful.

I initially dreaded making this claim because I thought it was going to be a long laborious frustrating process. It was quite the opposite. The customer service rep was really nice, patient and explicit about walking me through all the steps in order to make my claim. It only took about 10 minutes. I was so happy and especially to know that I would have a new phone by the next day.

Replacement phone sent quickly, however during the setup of that phone it was discovered when making a call with speaker function on the recipient could not hear me. Another replacement phone for that one was sent and setup was completed. I have yet to receive the cover case I was told I would get, so guess I need to go buy another.

Phone fell from car and was smashed. Replacement was quick and handled very professionally. Setup was accomplished and my new phone was just like my old phone. Backup from the cloud went smoothly with the help of Asurion. Would recommend them.

The lady I spoke with on the phone was very polite and patient. She was able to help me with the issues I was having setting up the replacement phone. I would have liked to give her an excellent review but I didn't have the time to do it over the phone when our conversation was over.

I had to get a replacement phone and the process was quick and efficient. I'm grateful that it had next day shipping and glad to have this service. My new phone came brand new and for what I pay to getting my phone fix by uninsured. Saved me a lot of money.

After 2 tries with the 2 phones we were sent, we finally had to have a new one sent. The iPhone 7 has issues that can’t be resolved and we got an 8. It loaded without a problem and We are very happy... Thank you.

Excellent customer service!! My new phone was delivered within 24 hours. Customer service representative gave top notch service. Very professional and friendly. I highly recommend your company. Your customer service representative made the process of replacing a broken phone fast and easy.

My phone was ship in a very timely and safe manner. Service all around was great. The customer service person that took my claim was very knowledgeable and pleasant. I would recommend Asurion insurance to all my family and friends.

I called Asurion to complete the claim for my Apple Watch 3, and the young lady who assist me was so helpful and polite. She made the experience so much better. The excellent customer service was greatly appreciated and my watch came two days earlier. Awesome job guys!

They were great with getting a phone sent. I have all my phones with them. Your people are very helpful and understanding of having a phone damaged. As this device is a lifeline for us the customer. Thank you.

Great process, fast and easy to get replacement. Cracked screen and even though we usually hear it fixed locally this time it was worse and we got a replacement phone the next day. All in all nice and easy. Recommend insurance to anyone who has an expensive smartphone or tablet.

They gave me great service and help. I’m was very happy. I got my replacement the next day, and had no trouble returning the damaged watch, with the prepaid label, and the box provided. I’d recommend this company to anyone, needing to replace a damaged phone, watch, tablet, etc...

Replacement was an upgrade also! Thank You for the quick turnaround! The S pen that comes with works great! Can't wait to load all my apps back on to try it out on some of them! I'm glad I have the insurance on my products from AT&T.

Service was quick. Technician was friendly, accommodating and efficient. My only reason for 4 star instead of 5 was that my touchscreen did not work properly after the repair. So I had to reset my phone and eventually call in for a replacement. However, the replacement process was easy and quick. Thank you.

She was very professional and knew what she was doing. She also resolved my problem. She was excellent and very helpful. I was very pleased with the end results and would recommend that more customer service representatives take her lead.

I've had my iPhone replaced 3 times in the past month. Each time the phone is defective in some way. Usually it's a touch screen that will not work 99% of the time. This company is a scam and shouldn't exist. I will be canceling my insurance, buying a new phone, and going through AppleCare. It's pathetic this company flooded this website with so many fake positive reviews. I know numerous people who have been screwed by this scam.

Quick and easy! Thank you for your service. I do have a question, why is it only 50% off for the first device with no claims in a year? Should it not be for each device that is covered? I had my son’s phone repaired and now my wife’s is gonna cost me double. Two different phones.

I received my new phone within 3 days. But I found it hard to set it up. I took my phone to the nearest AT&T store... Thought they transferred all of my information, which this was a very concern of mine. But in reference to the above information that I shared. I am very happy to have Asurion. Because if I didn't it would have cost me a bundle of money.

You guys were very quick and efficient. And I had no issues with submitting documents, and when I had questions on speeding up the process addition answered quickly and gave me on spot resolution. I am glad I added Asurion insurance for my devices. Thank you.

There was a little confusion trying to get the shipping address changed to my son from me. It involved a three way call with AT&T, Asurion and me but eventually the issue was resolved. Once it was resolved everything went smoothly and quickly.

Each aspect of my claim was fulfilled as promised and without any delays or glitches. After I had cracked my screen, Asurion replaced my Moto Z3 with a 2 step refurbished upgrade that appeared indistinguishable from new. I would highly recommend Asurion insurance for peace of mind. I dislike making insurance payments of any type but accidents do happen.

The claim was processed quickly and the replacement phone arrived just in time for my daughter to take with her on her school trip, thank you! It was great to be able to get this done and not worry about any difficulties.

Everyone I talked to at Asurion was very helpful and even had a positive tone in their dialogue. They made getting a new phone a breeze and stress free. Just outstanding service. I lost my phone on Monday and within days I got a brand spanking new one a couple days later. Bravo.

Great service. The time frame for the resolution of the claim was real fast. The process was real easy & the website for uploading the document very friendly. I would recommend to everyone to buy protection with this company. I would definitely will do it again.

Our son fell on his phone in his pocket. This bent it and broke it. You sent a replacement phone right away and I am very happy with the entire process. I will continue to insure our phones as this is one insurance product that really does what it says it will do.

The repairman was very friendly, repaired my Google Pixel 2 XL in a timely manner! My phone screen looks brand new, never knew it was cracked. No issues after the repair! No issues. I would recommend Asurion for phone insurance.

Great service! My claim was approved and replacement phone in my hands withing 2 business days! Plus, I got a discount on my deductible for not having a claim withing the past 12 months! I couldn't have asked for better service.

Incident occurred on Monday of the week, but unfortunately the rep did not listen to incident completely. Because of that it took 2 extra days. Nevertheless, team work we did it. Chat was part of it customer service and lots of notes. Thank you.

Phone was deliver when promise. Phone conversations were courteous and helpful in making our decision. Glad we had the insurance for the phone. Was able to easily upload necessary paperwork to the website. Website was easy to use. However there was a bit of a delay due to using the website and the phone call. Once the affidavit was completed and sent in we thought we were finish but had to go to the website to finish up our request. Thank you.

Lost my phone, filed a claim. My phone arrived the very next day! Replacement phone was literally a brand new phone. Works great. You also have an option for a replacement phone case and SIM card before checking out. You guys rock! Keep it up!!

When interfacing with the representative the service was great! However, from the time the call was answered it took 30 plus minutes to complete. Rep placed me on hold for numerous times totally 20 Plus minutes. Have no idea why the disappearing act took place.

Customer service was awesome. Filing a claim was easy. Awesome all the way around. Quick turnaround and was alerted and kept in the loop about my phone. Easy to connect and transfer and return the phone. Always notified of what was happening.

We were very pleased with how quickly our claim was handled and how easily they made the process. It was simple and fast which is all I could have asked for. Asurion was very pleasant to work with and made the process easy.

Thank you for the excellent service. We were out of the country when this happened, I’m glad that they were able to accommodate my daughter since it was her phone anyways. It really pays to have insurance on our phones.

My experience was great and my son get back a phone after his ordeal with his car catch fire and burn up all his things. Thank God he came out safe. Thank you again. Your worker was very experienced who I talked to and very knowledgeable also.

Phone was stolen while out of town on business. Stopped into the Verizon store on Monday morning when I returned only to find out it is an overnight service. Wish Verizon would have told me that on the phone and I would have started the process while still at my conference. However, that's not Asurion's fault. The process was easy to complete. The only thing better would have been personal delivery and not have to wait until 8pm for my package to be delivered.

Customer service is great. Very nice. Keep sending emails where your claim is. All I say it’s a great and great service of Asurion and I prefer all other my family and friends get insurance of your device from Asurion. Am so happy to have my phone and using it. Thank you Asurion.

Having this Insurance was a godsend. I received my new phone in the mail the day after I reported mine missing! In essence, my new phone was just a call away. Anyone who likes to keep their phone longer than iPhone Insurance is granted should consider getting Asurion.

The customer service support was excellent. The agent that I spoke with was knowledgeable, very helpful and ultimately professional. Though there weren't any issues with service I did notice that when I was transferred to the satisfaction survey line the call did not route properly. Instead of connecting to a survey line I was routed to another agent. She explained that the issue happens from time to time.

Took nearly 2 months to get the phone in the correct color and and stock. I should not be forced to take a phone that is NOT what I was buying originally. If I am paying $1500 for a certain color/size, that is what my replacement phone should be.

Everything was quick and I’m very satisfied. Service was prompt and friendly. I’m very pleased with my service. I didn’t spend more than 48 hours without a phone which is a Godsend. So thank you all for the great work. I will definitely recommend your company to people I know.

My overall experience was great except for the first agent I spoke to on Monday. She was rude and never processed my request. She said I hung up which was not correct. I asked to speak to someone else and she told me no one was available. I advise to process my request but it was never process.

The lady who who works with my carrier is ended up sending me to Asurion to finish my claim. They told me the phone was on back order and would take a week to get it. I was surprised when their phone showed up the next day.

Excellent. Got my phone fast and it works 100%. So far no defect. I was impress on how fast they made sure I received the phone. I had just put the claim at night and by the morning I had received it.

I just want to thank Asurion for their prompt service. The deductible was reasonable, the information that was given to me was accurate. Your people know what they’re doing. Everyone I spoke with was very helpful. I would recommend your company to anyone. Everything was done fast, even the return response. Thank you.

Thank you for the prompt service. My broken device was replaced in a matter of two days. Returning the broken device was simple and no need to wait for emails with return shipping labels. Everything that I needed was in the box, even tape.

Great customer service???. I would recommend you to a friend. The instructions on how to to set up my phone was easy. Asurion was always in contact with me and never did I feel lost. The only improvement would be to have a person follow up at the end.

Very helpful and fast service. Had lost a package and it was resolved the next day. Great service! Staff was friendly. Great communication with email. Had to go through a lot of prompts but once spoken with operator was very helpful.

Thank you for what you, you guys did an really good job. Apple Care was complicated for us but you guys were not a problem you helped me get my phone back and it is working perfectly. So thank you again.

My iPad was stolen while at LAX Airport. When I got home I went to AT&T store to buy another iPad. George at the store was very informant and told me I had insurance coverage. (Which I had forgotten I even had) and told me how to file a claim. I filed the claim, which was easy and hassle free. Within 2 days I had a new and upgraded computer. I am very pleased with Asurion. Best service I have ever had.

The whole process was simple and the turnaround was very fast. We were able to complete the process online from beginning to end. There were clear instructions included on how to return the phone. We received our refurbished phone within 48 hours of submission.

Very accurate and painless. I’m very satisfied. Thank you very much. The process was very simple! I’m very happy with my Apple phone. The return is just as simple. My phone was backed up every night automatically so that helps a lot. Just a big tip to make sure before you get replacement.

This was a great experience from the one on one help to calling me back to check to see if my phone was working properly. Thanks so much for consistency. Each person I talked to made it easy to fix my issue!!

A good insurance. Asurion good team works. They take care your problem. Of course you don't want to lose your phone. That's why you need to cover your phone with insurance. It's worth it because the price we pay is too expenses.

Response was great. Solve problem immediately. Replacement of cell phone rapidly (2 days). Overall service was the best. Rate your services is very easy to do, excellent. I will recommend your services to all of my family and friends. Thank you very much for your services.

Has done a great job. I would recommend AT&T anytime to any of my friends. Customer service took care of me right away... That’s a plus. I didn’t have to wait on hold too long. They took care of me right away and was very polite.

Fast and easy phone replacement! No hassle to file the claim and returning the damaged phone was easy as well. This makes it definitely worth the price of the service. Great job on their part! Hopefully won't need it again any time soon though!

When my phone broke I thought I was done for!!! Thankfully Asurion had my device covered. In a matter of days I already had my new device and a box provided to send my broken one. Amazing services, constant notification and tracking. 5 stars!!!

Timing was excellent. Received replacement phone the next day and was able to work with your tech via phone to set it up. The confirmation emails were helpful. The scheduling portion of the set up and call back are very useful. Thank you.

My new phone was received the next day and the set up was very easy with the help of the associate. I couldn't have asked for anything more. She walked me through each step to recover my information from the damaged device and was very friendly during this process.

All went well, courteous, knowledgeable and empathetic to my problem, was the customer service rep for Asurion. The day after placing my claim a replacement phone arrived, no downtime whatsoever. The only negative was the copay of 224 dollars.

I recently had a phone issue and contacted my insurance for my phone. Thank God for Asurion. Once I contacted them I received Great speedy service. Had a phone in less then 24 hours. Pleased with my phone except with the battery. I recommend this company for their service.

Wonderful and quick service. My phone was damaged on 6/2 and I had my new phone by 6/4, thankfully I was still able to use the damaged phone until the new one came in. The gentleman I spoke to when setting up the new phone was very knowledgeable.

Everything was done in a very expedited manner, as well as very professionally. I had a couple issues when submitting my information and was quickly helped by the staff. So far the replacement phone seems to be in perfect working order, can't really ask for more!

My Asurion was helpful and nice in helping resolve my problems in getting a new iPhone for my mother who is 87 and uses her iPhone for daily as well as emergency use. It’s the only way I can take time off to run errands and get out from time to time for a few hours a week. :)

Couldn’t have done it without your help. Fast, quick, accurate and easy. Thank you! Customer service made it easy to follow the steps and were patient and understanding. My phone is up and running and sending old phone back was fast as well.

Was very surprised that I received a replacement tablet the very next day. Since this was for my grandson he was very happy. It was very easy to set up and mail back the damaged one. The process to file the claim online was very simple.

Replacement was delivered on time and in good condition. Phone had no marks on the screen and the body was perfect. Would definitely recommend Asurion as your phone insurance company. They deliver on what they promise. A replacement phone that is as good as the one it is replacing.

All was good only problem was when I tried to file online it told me out of stock. When I called she got it going and got phone in days. Got the old phone in the mail yesterday. It all went so well couldn’t ask for any better.

Thank you for making the process of replacing my son’s phone an easy and quick experience. The iPhone XR was only six months old. Asurion was easy to contact, helpful in guiding me the the return process, and quick in mailing out a replacement.

Joel and Courtney from AT&T in Hudson NY were especially helpful in helping with my new phone after I accidentally washed the phone in the washing machine. They made every attempt to try to restore it but it was a goner. Their recommendation to claim insurance and get a new phone was perfect.

First time to file a claim and Asurion’s customer service rep helped us. Thanks and we received the replacement iPhone in no time. Thinking of getting an insurance for our other devices and feel safe now. I recommend everyone to buy insurance to protect your device in case of accident & be worry free.

Accurate and rapid response and replacement of my phone as usual. Always an easy and fast way to replace or repair a damaged phone. Keep up the great customer service and care. My only issue even though it’s not a big one is I wish I had gotten the same color as the phone I replaced. Saco

One event of some miscommunication on one device. Took many calls, transfer to consumer resolution then transfer to replacement depot where no file of claim. Then she refer to CEO office who said not work or cover AT&T carrier. Spent many hours. Overall satisfied.

The case I had failed and that caused the damage to the phone. Only being able to do on line is not easier for me as a customer. It is only easier for a company. I am no longer a person or an issue I am a number. Customer service is non-existence. I get it. Move em in, move out, get the money keep on rolling. Thank you.

Getting claim started was frustrating. It took several attempts both online and over the phone to complete claim. It is definitely not a smooth process. It made me feel as if I was being dishonest by filing a claim for the malfunctioning device. However once the filing was complete, everything went smoothly. The representatives I spoke with on the phone were very pleasant and helpful. They represented your company well.

It was a very professional experience and I was very satisfied. It was fast and easy. It came the next day. I just had to file a claim. I absolutely love Asurion. It is a great company. The insurance is well worth the money you pay.

Filed a claim on Friday or Saturday and got my new phone on Monday. Quick and easy. Everything was included to ship my old phone back and I couldn’t be happier. Thank you guys very much. Will continue to insure my phone through your company.

Absolutely!!! Thank you for a painless transaction. It was very refreshing!!! I got the phone two days later and was able to get it set immediately. The new phone works great... and I am very happy with Asurion and the fast service I received.

Called and was helped. Received phone in 2 days and went to AT&T at Juban Crossing, Denham Springs and was assisted with setup. Had to leave before it was complete and went to the one in Gonzales to complete set up. Packaged old phone up and returned.

The service I received was awesome. I lost my phone during a rainstorm and was unable to find it. The replacement was sent very quickly, the next day actually, and everyone was so nice and helpful. Thank you so much for all your did to make my ordeal easy.

Super fast, easy delivery of replacement device and return of damaged device. Reasonable deductible. Excellent technical support when I ran into a small hiccup transitioning to the new device. Overall, great experience. I hope my phone doesn’t break again but if it does, I know I can count on Asurion.

Very patient technician and recommended a friend with similar issues that he has with his phone. Didnt think I'd work with someone as helpful over the phone. By the tone of the technician's voice it was very pleasant. Thank you.

Everything was awesome start to finish! Delivery was less than a complete 24 hrs. The website was easy to use and it explained everything you needed to know! The return of broken phone was also simple and everything needed was provided.

Thank you so much for working with me to get me a replacement phone. Customer service is great. Highly recommend. They help me get my phone back up and running to the new phone. I didn’t have any problems at all. Thank you so much.

My phone dropped in the lake and not 12 hours later my replacement phone was shipped. The process was easy to follow and your staff was understanding and courteous. Although I hadnt backed it up correctly, the agent did try every option. I so appreciate the help. Thank you!

Service was easy, fast, and convenient really appreciate the professional and courteous service. It's wonderful to call into a company and receive remarkable customer service. Appreciate all of the reps who provide excellent service each and every day.

Our daughter accidentally dropped her phone, in a container of wood stain. The folks at Asurion were great to deal with when we contacted them. Asurion immediately replaced the phone, shipping us a new phone overnight. Thank you very much Asurion!

Phone got here earlier than expected. I couldn’t use phone after taking it out of the box because SIM card needed to be activated at the AT&T store. I felt this was very good because of security reasons. All information had to be verified first. Thank you very much! I love my new phone.

Great experience. We explained what was happening with the replacement phone getting hot and making horizontal lines on the screen. We agreed the replacement phone had gone bad. They replaced the phone, and we are very pleased with the service.

Really quick response and excellent support. Made my experience very pleasant. I used to hate having to pay for Third party Insurance but after having Asurion work so well I no longer feel that paying for a 3rd Party like insurance provider is a waste of money.

Asurion replaces your device with a re-manufactured phone that is nothing close to the manufactures specs. The first phone I received wouldn't register touch on the screen in random areas. The second phone they sent the vibration would stop work at times. I called and complained and the lady told me she would make a note for a new phone to be sent out but the 3rd that I received was another re-manufactured phone by Valuetech. The screen on this one has a really pinkish purple hue to it. It's very noticeable when I hold it next to my wife's phone with the same screen on it. I don't believe I will ever pay for a 3rd party insurance again. Next time I'll buy straight from Apple and pay for the apple care plan.

Everything seemed to work well. No complaints. When I upgrade will most likely add that device. My current device is too old to add now but will keep wife’s covered. Should’ve covered our first iPad, you live and learn. Thanks.

It was easy getting a replacement hot spot. Customer service was excellent. I had no problems getting reconnected with the new hotspot. I will be reaching out again to replace a different unit. Thanks for helping me protect my devices.

Customer service was able to resolve my issue professionally and satisfactorily. I was able to return my defective phone for a new replacement phone covered by the insurance. The representative was understanding and made me feel like she cared about my problem.

My sons phone would charge but within minutes lose the charge by at least half. I went online and within minutes had a new phone on order. It arrived in 2 days. It was such a great experience. I also got a discounted deductible because I hadn’t had a claim in a long time. That was a very welcome surprise.

Thank you. Great service. Besides my phone being on backorder they were able to send a space gray colored 8 plus in about 3 days. I just wish it could be an overnight service and also the deductible is a bit high.

Quick replacement of phone when it was damaged. The online claim process was so fast and easy. My son had no loss in communication with the rest of the family... an important aspect of service. I would recommend Asurion to all of my friends. Thank you for the assistance.

My son lost his phone. The Asurion reps were extremely helpful throughout the whole process. Once all the documents were completed the phone was delivered the next day as stated. I’ve dealt with Asurion several times through the years and have always been impressed with Asurion’s customer service all around. I would recommend Asurion to anyone.

It was pretty seamless other than the price quoted was 1/2 of what the replacement cost was. When talking w/ your rep to clear my phone she had me add an app, not that it was to wipe my phone. Wasn’t cool.

I signed up for Asurion insurance through ATT with my iPhone X. I was told that there would be no deductible for a lost or stolen device. Six moths later, I lost my phone while kayaking and went to the ATT store to replace it. They set up the online claim for me, but I could not complete it because a confirmation needed to be sent to my phone. You know, the one that is in the bottom of the river. I chatted with an Asurion agent online who told me to call ATT, while I was standing in an ATT store. That agent connected me back to Asurion over the phone. FOUR times I was tossed back and forth between ATT and Asurion. Finally the phone agent told me I would be billed $220 and receive my phone the next day. I was upset about the charge I hadn't been warned about but I moved on, just excited I would finally get a phone. Well, I never did. I chatted with an Asurion agent online who was absolutely no help.

I don't like going into the store for nothing. To be able to call and then receive your equipment is the way to go. From the start of my call to the receiving my daughters replacement phone. I didn't have not one problem and the process was painless.

The replacement phone was delivered in a timely fashion and worked perfect. Just remember to remove the plastic film that covers the face of the phone for shipping. That plastic covers the ear piece and you cain't hear anyone until you remove it. Thanks to our local Verizon associates help and our embarrassment the phone works great.

The new delivery was prompt. The first replacement was not of equal screen size to the original equipment. They did then replace with an equal. A day could have been saved if a call would have been made stating that the replacement was not of equal size.

I received the phone as promised, when promised. Not being technically savvy it took a bit for me to figure out how to disconnect the “find phone” from my ruined phone. The transfer was easy as soon as I figured out to use my IPad. My suggestion would be to make the instructions friendlier and a bit more concise.

Outstanding phone replacement! Very fast delivery in perfect condition with new charger and connecting cord also with easy to understand instructions to pair my old, cracked face phone with my brand new one! New phone is working great and all my phone contacts transferred with no problem. Outstanding service!

I am very happy with my Asurion experience. It was quick and fair. I’m very pleased and definitely recommend Asurion to all my friends and family. It is nice to know that if there’s ever a phone disaster it can be rectified quickly!

Everyone was very patient and helpful. I am not the most tech-savvy person and everything was fast, efficient seamless and idiot-proof. It’s amazing how quickly your new phone is sent to you without disrupting your life any more than is necessary.

Mike the Asurion rep was extremely nice and helpful throughout this phone ordeal. Kudos to Mike. Thank you sir. We received the new phone expeditiously. The phone is everything my son expected and more. Thank you again for your time and help!

Lost phone on the highway, couldn't find it when went back to look. Asurion sent a replacement the day I opened the ticket and the phone was here within 2 days. So very grateful for the excellent service. Thank you.

You made a bad experience (stolen phone) more bearable. We've had our cellphones covered by Asurion for many years but never had to use it. We now know that we made the right choice getting coverage and we will be doing so in all future purchases. Thank you for the great customer service.

I had a great experience with Asurion. Even though I was at fault and I did something not so smart when I broke the phone they replaced it without question. The phone works like it should. They delivered the phone quickly!

After I made a claim for a malfunctioning Samsung Galaxy S5 Active, my phone mysteriously began working properly so I cancelled my claim. The representative in the claims department was very helpful, friendly and professional. I highly recommend this service!

The new phone was easy to request and arrived in a timely manner. I was pleased to have service again. It was very convenient to receive a replacement phone without having to leave my house and go to a store. This is a very good service to have.

My experience with Asurion-Verizon proved to be fairly quick and efficient. A part of the process was not explained well by the first Asurion representative that I spoke to, but eventually everything was explained thoroughly. I am satisfied with the overall experience.

We had a great experience with Asurion. The process of receiving and returning the broken tablet was extremely fast and efficient. I believe we received the new tablet the very next day after placing the order.

Wonderful experience with this insurance. My phone started freezing up on me and from the time I took the phone into AT&T and the time I received the new phone was only the matter of two days. This whole experience has made me realize that it is very important to first of all have phone insurance and second that when needed you will be taken care of very quickly.

I lost my phone. I would recommend buying the insurance for your phone. When I called Asurion everything went smoothly. My phone came right on time and I called Asurion to help me set up my phone. I was up and back to normal in no time at all. Thank you.

The rep was extremely knowledgeable and kind. I enjoyed the help. They seemed really interested in helping me. Didn’t he solution to my problems and I thank them. I am really appreciative that they walked me through each step. In the future I will be sure to call them knowing that they can help solve my problem.

The replacement phone came quickly and so far, it is working well. It looks and feels like a brand new phone! The webpage could be a little easier to file and complete the claim on. Thank you very much for your help.