Asurion Reviews

Very easy to communicate with and easy to get it done. Very happy with the timeframe it took to get my new product as well. My new product was delivered in two days. Very happy overall. Would definitely recommend this company.

We had a phone that was no longer working but after contacting Asurion they addressed the matter quickly and we had a replacement phone the next day. We were grateful for the quick and efficient service. Cell phones are no longer a luxury but a necessity of life so being without one for and extended amount of time can be devastating. Thank you.

Received the replacement phone in approx. 3 days. Their system kept saying the phone was out of stock and asking me to return later or continue, I chose to continue because my son needed his phone, as stated before It was received in approx. 3 days.

I lost my phone, filed a claim and within 3 days I had a new phone in hand, amazing experience! This insurance policy is well worth the additional money per month. You will not regret having it. They make it so easy. Thank you!

Excellent and seamless online claim process! I received my replacement phone and ear buds the next morning. Thankfully, the claim process invited me to schedule a call with the AT&T PROTECH rep to walk me through setting up my phone and transferring all of my data and settings.???

Excellent. The person who helped me was an angel. She was very nice and gracious. She took her time walked me thru each step again. Excellent service. I would indeed recommend my friends and family to Asurion I hope everyone there is as nice as the young lady who helped me.

I received the replacement phone quicker than I could ever imagine. The replacement phone is perfect! This was a very seamless transaction. I’ve encouraged family and friends if they don’t have insurance to get it immediately. Thanks again for the prompt response.

Process was fast and easy with the help of staff at Verizon! I will always purchase phone insurance from now on. I was amazed at how easy it was to make a claim and receive a replacement phone. The process has changed my mind about the value of phone insurance.

The only thing I was not really happy about was I did not get the same phone I had insured. I had a iPhone X r. They sent me a iPhone X but not R. They were really nice and easy to deal with and professional though.

Response was fast - only complaint I had was after multiple attempts to enter business address - it locked me out - so I had to call and enter address. Other than that - watch arrived next day in a new factory sealed original box with all the goodies inside. So excellent job folks!

Perfect help, quick response, express shipping & amazing customer service!!! This is the reason why I pay for the insurance because I get more than my money's worth and feel 100% confident in getting my needs met and problems addressed.

Replaced my broken phone with a refurbished one. I started having issues with it a week in. When I called they were very helpful and sent me a new phone overnight! Very happy I paid for the insurance and that they were able to fix the issue immediately!

I was 5-Star satisfied with the representative that assisted me and with the speed I received the replacement phone. Sending back the original phone was easy also because a mailing label and sealing tape were included in the box.

Excellent. Service was very good and on time as promised. Thank you very much. It’s a pleasure. I ordered phone a day back and it was delivered in time as promised. They promised as per the insurance details.

Thank you everyone, was helpful and friendly. The technical support team was very nice and made sure my new phone was set up and working as it should. I appreciate the support. Once again it did take some time to get my old phone contact and apps and emails on my new phone but in time it worked out.

Filed my claim, the process was easy and fast. Received my replacement phone in less than 48 hours. Setup and data transfer was simple. Only problem I had was some of my contacts got convoluted with extra data that wasn't present in the contact before and some of my game applications lost progress.

My phone came quickly and the rep that helped me was great. My expectations have been met and everything was in the box for me to return the phone safely. I’m glad everything happened quickly. I just wish I could have paid immediately.

Service was excellent. Got my new phone in less than 24 hours after filing my claim. Everything went great. I would highly recommend Asurion to anyone who asked me if they should insure their phone. The phone works great and was an upgrade to the phone I had.

New phone is great. No issues. Glad the first thing I did was put a screen protector on. I already made the mistake of letting my son use my phone and cracking the screen protector. Just need to add a new one.

The process was fast and simple. Recommend this insurance to everyone with AT&T. They really come through when you need them to. We will always be insured as long as we have phones. I wouldn’t have phones otherwise.

At first I was incredibly upset the my screen cracked and became nearly unusable. When I had my phone taken to have it screen replaced and was told that it can not because the phone itself with slightly bent, my stomach dropped. Having to request a complete replacement was a little concerning, but in hindsight it was the easiest and rewarding act I've taken. When my new phone came in, I was back in business! I don't know why anyone would not get their hardware insured. We have it out so much and there are so many opportunities for a catastrophic accident to happen. I am extending my insurance.

Asurion is a Great & outstanding phone insurance company. They replace my phone rather quickly without hassle. Also arrived timely as I was in a crisis out of town. Do not regret paying for it monthly. I love it!

Agent was super polite and helpful. She was very helpful and made the claim process pain free. I hope that if I ever have to file another claim with Asurion I have the pleasure of working with the same agent or one who is just a friendly and helpful.

My husband's phone accidentally slipped out of his pocket and hit the ground causing the screen to crack; therefore had to file a claim to get a replacement. The process was very thorough and expedient. This happened on Sunday, June 16 and the claim was filed, documents faxed per instructions, approved and replacement shipped within one day and received on Tuesday, June 18.

It was quick and easy and had a lot of communication between me and the workers. They were patient and walked me through all of my expectations and even the variations and alternate situations I brought up. I got my phone safely and sent back the broken one with confidence.

Service and replacement of my damaged device was extremely prompt, professional and accurate. I had my new device within 30 hours and had support on the phone that day to help get me set up. The tech was friendly, professional and knowledgeable.

The claims process was truly simple in addition to your replacement service being very responsive. The replacement cell phone was shipped immediately and you stood by your promise to replace my Samsung S8 in as little time as possible. I'm very pleased and would highly recommend Asurion to my friends and family.

Very very helpful. Very very patient. Thank you so much. Technology is so confusing for some of us. The system was very helpful. Glad that I bought the insurance. I will keep the insurance for sure. Most of the people in the store were helpful as well. Thanks again.

I have never had to use insurance before. My husband broke his brand new galaxy and they were very fast to approve my claim and send a new phone. What was really nice was having the deductible taken from my phone bill. I will definitely recommend this insurance to anyone I know. Thank you!!!

Service was great. Problem was resolved in a timely fashion. New device was ordered and shipped within two days. Device arrived at my residence intact and in excellent condition. Staff was pleasant, professional and knowledgeable. I was able to renew my policy for a monthly payment which is needed due to unexpected issues that arise with devices.

They were extremely quick about sending my phone, and I do appreciate that they overnight the phone so I had it on a day. The filing process was easy and quick. Also appreciate how it was 50% off since I haven’t filed a claim in a long time.

The gentleman that worked with me (for 3 1/2 hours) was so patient and understanding. We had to replace a phone and a tablet. I'm a little older and technology and I are challenging. He had a good sense of humor too.

No drama or passed around to other customers service. Got my claim in quick! The women I spoke with was very professional, kind, and understanding. I like the fact that they didn’t have to question me so much! But help me with my claim. Great Job!

Went to the local AT&T. In less than thirty minutes the claim was made. I hoped I would be able to swap the damaged for the new device. Not sure if it's policy or AT&T didn't have the model. Overall service and time for arrival of new phone was great.

The phone sent to me was received rather quickly! My return of the phone was made easy with no brainer return packaging that included all I needed. The technical phone support to reset my replacement phone was awesome!!! Thank You!

As advertised, understandable that I was charged more for the deductible since this is the 2nd phone that my son had to replace but he didn't have any control over a third party stealing his and his friends phones in Mexico.

It was easy to make a claim. I had a question about the process and did a live chat with a representative and she answered my question and was helpful. We received our replacement phone in 2 days. Thank you!

Your representative was awesome. Had everything under control. Even when given a curve ball she was all over it. She had all the right answers and was expedient to boot. The insurance is well worth the money paid and customer assistance gets an A+.

I dropped my phone in the sink one day, filled out a loss report online and had a replacement the next. The return process was very easy. It is totally worth the money!! It's fast, seamless and very professional. Thank you!!

Like the service how it’s going with my claim. Like the service Asurion send my phone next day. Really like the service. Thank you Asurion for give me my phone back. OMG my life with my phone not is life... Thank you again.

Simple and awesome to work with. Everything came next day. No hassle at all. Everything came in an easy to follow ox of instructions. Happy to work with Asurion. Truly the easiest insurance exchange I’ve ever had.

The process was flawless, but I was disappointed that my phone was a refurbished one and not new one. This phone appears to be a much slower than my phone was. Is there any way that you can replace this phone with a new iPhone. That is why I insured the phone with AT&T.

Great turnaround time, new phone works, wish there were better tools to migrate your apps/data from old phone to new phone. But that isn't an Asurion thing, that is a phone thing. Overall very pleased with the service.

Received the phone the next day. Had a few issues activating the phone but that was because of the security on the phone. I took it into the local Verizon store and they were able to help me. Then my phone was up and running. It works great and I am happy. It was replaced with exactly what I had.

I'm only writing this out of frustration. I've had THE WORST customer service experience this morning and now I'm wasting more time writing this review. I've tried for 30 minutes now, via website, chat and by phone to communicate with a real person. A week or so ago I finally connected with someone at Asurion regarding a device that was found, which we'd put a claim on. All I wanted was an envelope to return the device. The envelope I received today was too small for the device I needed to return. A device they know about, and should have sent the properly sized envelope...

I had very good service. They were polite and handled my problem with a replacement phone. They didn't have the exact phone we needed so they substituted one similar and so far it is working out fine. Thank you all so much.

Filed claim for my Mom's phone. UPS delivered the phone next day by lunch and after charging phone I had it back working within 2 hours. So, in a little more than 24 hours of filing claim my Mom's phone was back up and working.

Excellent service. Wasn't something I planned on two times in the same month but they did a great job, no hassle and very quick turnaround time. Would recommend to everyone. It's a must have service if you can't live without your phone.

My son’s phone broke and we went to Verizon the next day. They helped us send the phone back and order another. We had a new phone within a couple of days! Asurion sent us an email guiding us thru the steps of setting up our new phone, but Verizon set it up for us. It was a stress free process!

This most recent claim was the easiest I have had to deal with. Service was quick and my new device was at my home by the time I got off work the next day. I would vote this encounter: above expectations.

My first replacement was here on time as promised. But unfortunately after a week the microphone did not work. The second was shipped to me in 1 day and has been great so far. Plus it ended up being free. Thanks.

Very helpful. Quick on getting me a phone. Thanks again. I would recommend to a friend. I was alittle scare by dropping in the mail box. I thought to myself what happen if the envelope opens up in the mailbox and it doesn't get there, but it did. Nothing to worry about.

I bought lost and stolen protection BEFORE they stopped offering this service to their customers. The only reason why I bought this coverage was for the lost and stolen protection. I go to use it because my phone got stolen at a concert and they tell me that I am no longer covered for the service that I am STILL paying for. Asurion said that Freedom Mobile was supposed to inform me that this was taken off my account, I have not received an email from them. Then when I go to Freedom to ask why I haven’t been informed, they said that Asurion was supposed to inform me and that they have no clue that this service has been taken away? Excuse me? WHO WAS SUPPOSED TO BE RESPONSIBLE?

One of the worst experiences I've had. I broke a phone, so went online to start a claim. The website was broken and absolutely would not load using 3 different browsers, using my laptop, desktop, and another mobile phone. I was forced to call. The first woman that I spoke with told me that the phone I had was not covered by Asurion and actually argued the color of it. The phone was a Best Buy limited edition gold Galaxy S9, not a phone that Verizon carries. I was told there was no way for them to create a claim for a phone that they can't find in their system. Then I "lost" connection and had to go through the entire thing again.. twice.

The phone replacement was super, super easy... My lost his phone so I didn't have one to send back. The process online was super easy. After receiving phone, setup was great. Used tech support for a small issue and they fixed it supper fast. Love this service. Have all my phones insured.

Asurion, you are unethical for knowingly sending out recalled phones. ie iPhone 7 model A 1660. Then I called about it and was led to believe a claim was completed. IT WASNT. Then, 6 days later ASURION sent an inoperable phone. NINE DAYS to get a new iPhone and 149$ later. You're a horrible company. I'm telling EVERYONE they don't need phone insurance and I mean EVERYONE. Oh. And I gave ASURION a SCATHING SCORCHING review on the Google website. ENJOY.

Representative was thoughtful, concerned & helpful. She gave me options to file a claim with her and explained how easy it was to file online. Moreover after the initial claim the delivery of my device was VERY expeditious. Almost immediately. No complaints at all.

Very easy to get new phone from this program. Phone arrived on time as promised and AT&T store took care of the data transfer. Biggest complaint was desired phone color wasn’t available but since it goes in a case it wasn’t a big deal.

Had a repair location that was downtown in my city. The repair technician barely spoke English. He did not know how to park downtown and was unprofessional when he asked me to hand me my phone while he sat in his car on the street to fix it. I did not feel comfortable doing so, but he said "his boss would not pay for parking". I tried calling him but two times, but he instead chose to text me minutes later asking if I felt comfortable with him fixing my phone in his car yet.

The Coverage was as described. The Replacement process described came when it arrived as promised and exchange was easy. Return was also easy using included the form and the envelope. Postage was already paid. We now have coverage on all phones in our plan.

Courteous, efficient, amicable but professional customer service representative. Prompt delivery of replacement items. The replacement item was in excellent condition. All questions were answered, and followup reminder for prompt return of damaged item, was quite timely. It helped save me from being assessed a fee for not returning the item within a certain amount of days. I am totally satisfied with Asurion as the insurance carrier on all my phones. Their services well exceeded my expectations.

The warranty was a great idea for my teenage daughter. She was thrilled that it could be replaced after she dropped it. It was worth every penny. Easy to submit the claim and we had the phone in 2 business days.

Great experience. Very easy to submit claim online. Was able to track my replacement device and received it in a timely fashion.. They made it very easy to set up my new phone and very easy to return the damaged one.

Package came with charger, headphones, and the adapter piece. I thought I would only be receiving the phone. Big thanks for the accessories because I lost all of mine! Also I was able to put the phone on my next bill! Which was a big plus! No extra money spent???? Thank you!

The AT&T representative that I spoke with was very knowledgeable and courteous. He was able to understand my concerns help me in my time of need. He provided me with additional choices to add to my current plan, I really appreciated his assistance and thanked him very much for his patience. Yes, I definitely recommend AT&T to my friends. Thank you.

Asurion was very easy to work with. They help me through every question I had and took care of everything. The person I worked with was very knowledgeable. Very quick service. Glad they had my back in time of need.

Phone support was amazingly helpful. Website was good 90% of the time, but had a couple of hiccups, namely in initial access and validation (the only option given to me was to text the phone number of the phone I had just lost, so...). Thank you for your help!

We made the claim in the afternoon and we received the item the next day. That was fast. Good customer service and delivered super fast! We got the same thing, the only thing that it was different color. But it works. Thanks.

My new phone came in the mail really fast. Did my claim on a Friday got my phone on a Saturday!! Easy to track with Fedex, got text messages when it was on its way and texts wen it was delivered!!!

Brooke was fantastic on walking me through how to get all my info transferred over and getting my new device all set up. She used terminology I could understand and made the whole process comfortable. And she was an absolute delight to talk to with EXCELLENT customer service skills! Great job Brooke! :)

Much better experience than past claim and fast delivery of replacement phone. Deductible seems a bit high considering value of phone. Erasing of phone unfortunately impossible because of damage so hoping it is securely dealt with.

Great service and product. We are very pleased with his experience. Didn’t have any problems. The phone got here quickly and worked great. It was no problem setting up the phone. My granddaughter is real happy with her new phone. Happy happy.

AT&T rep Helped me with replacing my damaged phone. He helped me through the entire process until the entire process was complete. He was kind and knowledgeable. He helped me order a new phone and made sure the confirmation emails came through to my emails. Asked if he could help me with whatever else I may need.

Very good and they reimbursed me for the nonworking phone. The only thing is they said they were sending a return envelope for the nonworking phone but they did not. Very good customer service on the phone as well.

I been with AT&T for 12 years. Every time I had an issue or had to use the insurance I received great customer service each time in store and over the phone. My family and I are happy to be an AT&T customer!

New phone was in my hands next day by noon. :) AT&T had no problems moving Sim card and any data that I wanted off my old phone. New phone was an upgrade to the next level of Samsung than my old phone.

Took longer than I expected but once the issue was resolved they made sure I got my replacement device! And customer service was very helpful with my situation and I hope I never have to go through this again. It was my first time losing my device.

My phone was damaged after falling from a balcony. Asurion was prompt in assisting with my claim and providing me with a new phone quickly. Everyone I spoke to on the phone was polite and helpful. I was very pleased, well worth the money for the policy.

Amazing tech-support helped us set up our replacement iPhone. Initially there was some issues and the representative helped clear them up immediately! She was an absolute pleasure to deal with. She walked us through the set up every step of the way and answered all of our questions. Would highly recommend this company to anyone.

Asurion was great. Although I did have to be very persistent with the representative regarding the confusion I had with AT&T about the fact that my phone was indeed insured when I bought the phone and for some reason my insurance got interrupted by AT&T. I was I on the phone with AT&T for over five hours correcting it before finally having to talk to Asurion with the AT&T phone rep on the phone - which took another hour. But Asurion was great as long as I was diligent and making sure that my insurance was reinstated with AT&T.

Great, quick service. Did everything online and received the replacement phone within a couple of days. No issues at all. I have had to use my Asurion insurance a few times over the years and it has always been a smooth transaction.

Great with the service but I wish they had the yellow iPhone XR in stock but they didn’t and gave me false information. But other than that the service was great and I will definitely use Asurion again in the future.

Every time! I have had a broken or stole phone I am truly grateful that Asurion is there to replace my device. I would not know?? What I do without Asurion. The price of replace is fair then the full price!! I want to thank, Asurion every day for your assistants and how understanding the process was of receive back my device. Very satisfying! Thank you!

Fast service even when they said they didn’t have it in stock. I’m so happy I didn’t have to survive long without my watch. It came in a new box with a charger which I would totally use. Best thing I could’ve purchased!

We have had a very tough time dealing with Asurion. My phone was fixed by the company in May and I was charged accordingly. I have called both regular customer service and corporate and have gotten the same exact response every single time. "we are sending a request that your phone be shipped and will have a response and shipping number within 2 business days." This is the 3rd week and 6th phone call we have made to hear the exact same excuse.

Replaced my son’s phone quickly after he dropped it and the back glass cracked. They send us a new phone and we just had to send the old one back. It was very convenient because he was never without a phone this way.

Phone arrived promptly on Saturday as promised. I did not activate until Monday morning. Set up was a breeze and was instructed on how to clear all personal data. Shipped the old phone later that morning. Did have one issue with the phone syncing to my vehicle. Corrected that. Today noticed my phone book is not recognized by my vehicle. Will correct that tomorrow.

The phone was out of stock when they placed the order, which I understand happens but a little disappointing. Had to wait like 4 days instead of 2, but it wasn’t the end of the world. It was a bit frustrating when I tried to check the status and it said my claim hadn’t been submitted. I chatted with someone and they said it did go through but I never got an email that it shipped and it kept showing I needed to complete the claim. I finally decided to just complete the claim to be safe. Then shortly after I did I got an email saying it shipped and I was able to track it. Other than that, device is great and return shipping is easy.

Everything was great, should review your times. Maybe the whole process should be done with the customer picking up the new phone at a store. That way you save 24 hours. The premium is a bit high, somewhere close to 20 or 30 percent of the value of the new phone. Service amazing.

I lost my cell phone. Asurion replaced it within 1 business day no questions asked. It was a great experience all the way around between insurance company & AT&T employees!!! I have told all my friends & family they need to change over to AT&T.

The company was easy to work with. They attempted to repair phone and that didn’t work and so they replaced it. The delivered the phone the following day. Switch my SIM card out and returned the the phone. Very simple process.

It was pretty easy to use. We explained what happened and it all worked out. The phone came when it was suppose to. They kept us updated the whole time. They sent us emails for easy tracking information. No problems.

I just wanted my screen fixed. And I thought it would be fairly easy since I had insurance on my phone. But when I had a claim filed online, it only provided ONE store that was 30-40 minutes away from my house. I sucked it up and went there before work. When I got there, they told me it would take two and a half hours or three hours to fix my screen—which I couldn’t do because I had to go to work. I got there 12:35 pm and had to work 3:00pm. I couldn’t pick it up after work because I finished work at 7:00pm, which was when the store closed.

This was not an easy claim. During the original claim, my phone was broken by the repair tech causing them to send me a new (refurb) device. The data transfer process was a nightmare, multiple calls, tech coach sessions, and FINALLY getting an awesome tech, Jamie that was successful in getting my devices mirrored so that I could send the old one back. I work in technology, so am aware of processes and troubleshooting. This was a clear case for training your support reps to be uniform in knowledge, efficiency and delivery. The costs savings is on both sides, Asurion & customers. Thanks for being there and always covering what we need!

Processing of claim and sending me a new device was all done in just two days. Nice!

Overall very helpful. When I got my new phone in they helped me to set it all up! I got everything I had on it before! All of my photos and games and etc! Nice and bubbly attitude made the wait a lot better! You definitely put customer service on a whole other level! Thank you so much!

I love how fast we are taken care of. It makes things so easy. I was able to replace the device and not miss out on any important business. I am very thankful that we have insurance on all 5 of our phones.

Great service and helpful. The only issue I have is when you put the address and c/o person that you want, the package doesn't come with the address as to how you changed it for the online shipping address. Thank you.

Had a screen replaced on a Pixel recently. Repair from a repair company was not successful. The screen quit working in a matter of a couple of days. Asurion sent me a new phone right away. Although, I needed a different phone to make the call as my phone was inoperable. Service was prompt and as convenient as possible.

Filed claim on iPhone 6 on one day. Employees at your company were most helpful. Received our replacement phone the next day! Couldn't have been better service. Thanks again for your assistance. I would recommend Asurion to my friends. We will be returning the damaged phone this week in the prepaid mailing box.

Quick easy and painless. Everything done online with out a phone call. Made it extremely easy with out a bunch of questions asked. A lot of times you cant understand the people when you call them because they are not from the America.

I cracked my screen sometime last year, so I decided to finally utilizing my warranty and get it fix. On Sunday June 16, 2019 someone came out to my home and fixed the screen but after that my phone has not worked since. I can not receive any incoming, outgoing calls or text messages. I have no network, no service or no internet. It's not connecting any.

Tony provided outstanding customer service. He exhibited patience and walked me through the process of exchanging data from one phone to the next. He followed up to ensure my phone was working properly. This is an example of exceptional service.

My cell phone became unusable recently and I was unable to use voice and be heard or understood properly enough to have conversation. I was delighted to discover I had an insurance policy that was still valid! The reps from Asurion were great and guided me through the process seamlessly. I received my replacement and after a few gizmos transferring my old data to the new phone, l contacted the Pro-techs and they made quick work of getting the new phone properly sailing. Thank you Asurion for being there and for a hassle-free transaction. I am really enjoying my new device. Life is good again :+)

Made a claim to Asurion for an iphone that died. Replacement from Asurion arrived within 22 hours! The phone is exactly the same model. It was refurbished but the replacement phone appears brand new. All online - easy to transact.

The carrier end of the process needs improvements: I got bounced from carrier customer service to go to the cellular store and then to Asurion. My expectation is that the first call should have correctly directed me, but that did not happen. Once I got to Asurion it was smooth sailing.

I don’t know how, but my iPhoneX separated. I called AT&T to report this. They transferred me to Asurion, who made it possible for me to get my replacement phone the next day. So I want to thank them for expeditious handling of my claim. I was able to transfer my information to my replacement phone with the exception of my emails. I definitely need those.

Very satisfied with the service. Went in Friday morning with cracked iPhone, and they were able to send a replacement to arrive the next day. To a different city, as I was leaving for the weekend. Thank you for the quick replacement!

Asurion is a horrible company. I filed my claim on 6.6.19 and they are still having issues completing my claim. I called and waited over 1 hour for them to only hang up on me. The representatives are rude and will hang up on you. In time of need you depend on your insurance company to have your back but Asurion makes things worse. I will be canceling my whole families subscription and hopefully ATT finds a better insurance company to work with.

The Asurion team was professional and offered pleasant, quick, and very efficient customer service. I received my phone in two days!! They really made the process easy and gave me a loyal customer discount which I really appreciated. Loved the process! I would highly recommend this company.

My son dropped his phone in the lake. I found it very easy to complete everything online and he had his new phone the next day. Makes me feel like paying for this insurance is well worth it. The cost of replacing the phone was over $800 so this really save me a lot of money. Thanks.

Great receive my new phone the next day. Easy to do. The claim price was good too. I did the claim is less then 5 minute. I never have any problem with the insurance. They usually work real quick and you get your delivery soon than you expect.

I did not realize I had so much to back up. Each representative was so helpful and considerate while guiding me through the steps. They were patient, understanding and friendly. Backing up took the longest but I was rescheduled and they always called and we picked up where we left off. Very pleased with the process.

I claimed for my iPhone XS Max 256 Gold on June 2, 2019, and the process started from June 7, 2019. There is no availability for my device till now, June 17, 2019. I checked online on phoneclaim.com, many times but it’s not working properly and when I tried to call the customer representative, they were like that only device matters, not color. Why so? They are showing me that I made a mistake to get that insurance policy because now they are demanding more 5-7 business days. I'll never suggest any of my relative or friend to get this policy. Thank you.

All I can say is wow! The whole process was quick, easy, painless, and I enjoyed speaking with the customer service representative. Not only that, I had a new phone in my hand less than 24 hours later. This company truly is the industry standard. Thanks Asurion!

Even though we pay AT&T they would not handle the claim for us. Called Asurion and gave them our address 3 times and they still got it wrong. The customer service agent we spoke with was VERY hard to understand. We also felt rushed off the phone instead of appreciated as a customer.

Quick and complete service. Process was easy and very timely. Customer service representatives were friendly and caring. I would recommend to a friend. Our replacement phone arrived the next day after filing the claim. Returning the old phone was easy as well with the packaging sent by Asurion. Thanks again and I appreciate the quick response.

Had problems. First replacement sound didn't work. Customer service was great, then didn't send that replacement. So called again and all was handled quickly and efficiently, and we're up and going on our last replacement!! Very satisfied - sometimes things go wrong, but it was handled great.

They called and setup a time and day for helping me get my replacement phone to be made active. When they say they will call you to connect your new phone at an established time, they mean it. Right on the dot. They will walk you through everything and make it a smooth transition.

Got my phone next day. Other than a difficult Internet connection to get it set up everything went perfect. Customer service was extremely patient and helpful. I was surprised to get my phone so fast but dealing with customer service was the best part.

Your online portal for submitting a claim is really easy and I received our replacement device very fast! I manage a lot of lines on our account and I really prefer working with Asurion vs. Apple direct for our devices. Thank you!

I appreciate the quick response to my issue, very fast delivery of my damaged phone replacement and working with very helpful and friendly support team for getting the new phone activated and converted and old content moved over to the new phone.

The lady who helped me was very polite and professional. She helped me transfer contacts and apps from my old phone to a new one. It was quite a lengthy and time consuming process but she was patient and called me back periodically to ensure the transfer went well.

I was very happy with every step of my experience with Asurion. I was very distraught with my phone being damaged. The representatives I spoke to were very helpful, polite and genuinely empathetic to my situation. Thank you so much!

Customer service great! Rep was knowledgeable and walked me through the process. I received my phone the next day and was able to resume using my phone. Very pleased with the service and how quickly the turnaround time was.

Asurion was amazing!! I called them about my defective phone and they answered my call immediately and sent all the paperwork necessary to rectify my problem. The agents were professional, courteous and very knowledgable. I received my replacement phone within 48 hours! I would definitely recommend Asurion to friends and family.

Easy process and fast delivery is very convenient. Return process was very simple. I didn’t need any assistance from customer service. My daughter is very happy with her replacement. There hasn’t been any trouble with anything. Asurion provides excellent service for the price I pay.

Thanks... Phone arrived when you said it would and had no problem with setting up and the customer service person to activate phone was great. I would recommend Asurion to friends and family. It is worth having on all 4 of my phones because you never know when something may happen unexpectedly. Thanks again.

Very easy and fast and without any trouble. I am thankful I had this coverage on my device. This is my second time needing it in the 15 years I have owned a cell phone. Excellent program! I would recommend having this coverage on all of your devices for the things that happen that we cannot control.

The Asurion representative was a good customer service. The Asurion representative was very helpful and easy to talk to. The Asurion representative solved my issue on my phone that was stolen. My replacement phone was arrive the next day and very happy about it.

From starting the claim to receiving my phone a day earlier than expected I really am satisfied with my insurance company!!! Asurion Rocks!!! I would recommend anyone who does not have insurance coverage on a device get it through this company!!!

They not only replaced my device when it broke they upgraded me to a 4! So now I have the latest and greatest Apple Watch. Asurion and Verizon rock!!! Will definitely insure my product again through them. Great, great service.

Customer service was great. Walked me through what I needed to do to get my claim approved. Once approved, phone was sent out and received promptly. Slight hitch in the process due to unforeseen event was handled seamlessly by customer service

Well I got my replacement phone in a timely manner but the whole having to print out the form scan it. It shouldn't be so difficult to file a claim. I had a couple of issues downloading and uploading but customer service was able to help me along the way and was able to help close out the claim.

The only problem I had was the price of the replacement. It stoned and I have a police report and I still had to pay 199.99. I don’t agree with that. I think it should be different people with police report. Should only pay 50.00 and people that don’t have one should pay the 199.99.

I went to AT&T to see about purchasing a new phone. My phone would only charge occasionally, was very slow, didn't connect to Bluetooth, and the buttons would stick. The salesperson really didn't seem too interested in helping me find a replacement. Instead, I checked an found out that you had me covered. I filed a claim and before I knew it, you had my replacement phone at my house. Easy as could be. Thanks.

My phone quit holding a charge, filed a claim. I received my replacement phone quickly. My replacement phone went straight into my protective cover. About 1 month later I noticed a crack developing from the speaker, contacted Asurion and was told $50 to replace the replacement device. Well, had no choice but to pay again. Inspect your replacement devices very very carefully, or you may be paying twice also.

I was very pleased with the quality of service that I received. My claim was handle with the utmost care. My grandsons had their screens replaced a few weeks ago and started having problem with their device. I called to report it and the phones were replaced at no cost.

I received a telephone for my Grandson for the one that he lost or stolen while he was out with friends for a Graduation Celebration. The process was executed by qualified agents. I am happy about the entire process from beginning to end.

Awesome service. Simple to file a claim. Email communication was on point. So happy I gave this coverage on my phone. My phone came within 36 hour and it is perfect. Everything about the service was a number 1. Highly recommended this service to anyone that spends a lot of time on their phone.

Excellent service. Phone comes quick. Activation was easy. Send us same phone that the original. My daughter is really happy having her phone and service back. I will keep having Asurion insurance in my devices. Customer service and online process was fast good and easy. I will recommend this services to my friends.

Interesting that only "great" experiences enter the review arm. Your service sucks. Had to go through the whole ** process twice due to your poor service. The first thing I did was cancel my "phone insurance". Ironic that current TV ads claim customer care above "just OK" for ATT as you are both far below anything near "OK".

I have been on the phone over 3 hours with this company. We have a 64gig phone, on our account, that malfunctioned and would not recognize the SIM card. AT&T told me to file the claim with Asurion. The paperwork lists her phone as a tier3 $150 deductible. They argued with me that it is a 16gig phone and that it would cost 250!

Very quick and courteous. 5 star rating but you deserve a 10. Always knew where and when phone would arrive because Asurion kept everything updated right down to when it was delivered at front door. I don’t think you could ask for any more. Only thing we had trouble with was your overseas customers service cannot understand them and they probably can’t understand us.

The phone came in excellent shape, and it was shipped to me very quickly, too. The phone was also packaged safely, which kept it from getting damaged like the one it is replacing. I am sending my damaged phone back immediately, and I appreciate all of the accessories Asurion provided for me in the box to make shipping a whole lot easier.

Prompt response and ease of filing my claim were vital in my Asurion experience. The customer service representative was knowlegeable, friendlly, and very helpful in guiding me through the claim process. My new phone arrived overnight, and I was back up and running within the that same day. Thank you so much!

This people’s did a great job on getting me my phone to me. It was here the next day like they promised. I would definitely recommend this to anyone that is going to buy a new phone. Thanks, Asurion, I very happy with the results.

I dropped my phone and the screen went blank. I called and got my replacement phone the next day even though I called after 6 pm eastern time. I have an older phone Galaxy S6 and was given a newer generation model Galaxy S7 Edge. The replacement phone looks very nice, almost looks like a brand new unit. The tech support set-up personnel was very patient in helping me set up the new phone. For the cost of the replacement phone, they even lowered it by about 25% of what I was supposed to pay. I saved a lot compared to getting a brand new unit and signing up for a new contract. The only thing bad about this experience is I was not able to transfer my data from my old phone to the new unit because my screen was totally caput, which was not the fault of the vendor.

Fast reposition of damage device, thanks. This is the 2nd time I use your service and it's been great. Excellent service, very good. I'm very pleased with paying the insurance cause your customer service is very good. Thank you.

The representative did great job. I was pleased. The phone was delivered the next day and a rep called me to help set the new device but I didn’t have WiFi so I needed to go to the Apple store. So far so good.

It was difficult to complete the initial claim. Phone arrived quickly and was easy to swap with the broken one. The battery on my replacement phone is not good. It drains down to 1% quickly. Batteries maximum capacity is at 84%.

I was sent a replacement phone in 2 business days. Customer service was very helpful. I am very happy I had purchased the insurance. The phone I was sent was an updated version of the iPhone that I had. Overall, the total experience was very good.

Very helpful and very fast service... made sure my device was shipped out immediately to get me back up and running. Got my new phone in two days. Easy to do and handle. Printed out form and uploaded right from my phone.

Terrible experience with this insurance and it’s crappy that I have to pay $200 for an $800 phone when we’ve had insurance for several years on all phones and never had to use it. The customer service reps are terrible, learn to talk, ENUNCIATE. Be courteous. At least pretend you like your job. Also sucks to get a refurbished phone, the earpiece is crackling when I am on the phone and the battery life sucks. I think from now on I’ll risk it and forgo the insurance option.

I was very pleased with the speed of delivery of my replacement phone, the knowledge and assistance of the person(s) assisting me with setting up the new phone and the kindness and patience of the staff. The entire process was stressless.

You did what was required by the insurance. You delivered a replacement phone. But, you made it difficult and that reflects on the carrier. So much that I am making plans to dump them, as they didn't have control of you.

Great fast and easy shipping! Did not arrived on time as scheduled but claim was done on a Sunday after 2:00 pm so it was totally expected, still arrived on Tuesday before 3:00 pm and came with all the institutions needed to activate phone.

First Google Pixel was invaded with nothing but add battery, overheated to the point I dropped it out of pocket in a rush to get it out so got a replacement phone which again had issues so they say third time a charm. So far so good, my only regret is it didn't transfer my pictures and videos of my grandson which made me cry, will never get those memories back.

The replacement came as specified, however, someone along the process did not sync the phone number to the SIM card number, subsequently unable to download or use the phone. After 2 days of frustration, I went to a Verizon store and they identified the problem, replaced the SIM card and sync it the phone number. All is fine now.

I did everything online and it was very simple. Website is super user-friendly. It only took me a couple of minutes and I had a replacement being shipped. I received the package the next day. Everyone should carry insurance on their items, it makes it very easy to replace when something happens to something that you have become accustomed to having. Going on the website was a Great experience.

Had filed a claim for my cracked phone and I got my phone overnight! So happy that I was able to get a brand new phone so quickly. I would definitely recommend Asurion to a friend or family member and tell them the benefits of what Asurion has to offer.

Process was relatively simple. So glad that I added the Asurion plan to my son’s phone when he got his phone several years ago. Can’t afford to buy a new phone with every new product release so having insurance on his phone was a must. Well worth the extra money. Delivery was super fast and return process for old phone easy.

Good but too many questions of identity. Had Asurion with Sprint, and it was fast. No need of all question. They act like you are not the person that is calling. If calling with all right information should be good enough. So so I'm glad with the phone, but not with

Was a good experience other than the fact that my first insurance claim came shattered so I had to wait for a second. I just better not be charged for it. But I am sure that was the shipping company's fault because the box was pretty beat up in general.

My son dropped his phone in the lake! Filed a claim and replacement phone was quickly sent for him! Accidents happen so it was nice to have coverage for his phone! He is now back communicating with mom and friends!

Very happy with quick and easy interaction. The only issue I have is that the cost to replace device went up in price since the last time we used the service. I don't have a issue paying to replace device, but price is a little steep.

Always had great customer service with AT&T either be in the store or on the phone. The new phone was shipped overnight and the customer service tech called me the next day right; on the time given. Thank you.

Super easy to access & use. Very convenient. Easy to understand & use. Received replacement phone within two days. It was exactly what was ordered. Assistance was offered for set up of replacement phone so nothing was lost. Tech called at appointed time.

I lost my phone and filed a claim at around 1300 one day and I had my new phone by 1400 the next day. The tech called at the scheduled time and was very helpful setting up my new phone. Best insurance claim experience I've ever had.

Very helpful. Solved problem efficiently. Highly recommend, received new phone in one day. Very pleased, new phone is working great. Love it. Received credit for old phone so new phone was very affordable. So glad I have the insurance on my plan.

Everything was handled in a professional speedy manner. I couldn’t be more please. I would highly recommend that people take advantage of your service. The process was simple and pain-free as we know this can be a difficult time you made it easy. Thank you.

I got a replacement quickly. Tech support was excellent. Helped set up my tablet quickly and easily. Very nice and understanding tech. She was able to guide me over the phone to find chip placement on my old device quickly. She was a very friendly and helpful person.

Quick and easy although the had some problems making a claim over the phone, so I tried online. That was a cakewalk. I wish that the form was online as well. And I was a little worried about uploading a picture of my driver's license.

I am so pleased at the amount of time that it took to process my claim and get me back to using my tablet once again. I couldn't have asked for better service. Also, the agent that helped me to set up my replacement tablet did an outstanding job in helping me out and answering any questions that I had.

We were super impressed how fast we received our device! Awesome!! It was packed really well and secure! We love AT&T and when we go in the store they are always super nice and they really know what they are talking about.

I am very pleased with the service I got with AT&T in filing my insurance claim for my phone. I am also pleased with the insurance company provider Asurion for their quick response to my claim. I would highly recommend AT&T services, we been AT&T customers for many years. Thanks so much for the customer service & well knowledge staff. Looking forward to many more years with AT&T. Allie **

Edwin was absolutely excellent. He was patient and kind and well informed. Very efficient. He made this switching over of one phone to the other very easy for me. Make sure he receives excellent feedback, as he is exactly the type of customer care companies today need! Sincerely, Elicia **

They worked fast and easy to get my new phone back quick. Easy to work with and shipping and handling is simple as one, two, three... to anyone who needs a great network to be with, it is gonna be Verizon!!!

Great process. Was able to complete request in a few steps on my mobile device, which was a huge plus for me. After completion of the form, phone was mailed out within 2 days and received in 4 days. Overall positive experience!

Great service... happy wirh replacement phone you sent, will tell friends and relatives about your service. I've had at least 5 Asurion phones and never had a problem with them. Thank you again for your fast service sending my phone. I will doing more business with you in the future... I'm sure of it.

Something was wrong with my volume. I could barely hear anyone on the phone. We try making setting adjustments but that wasn't the problem. We did as much as we could. When I say we, I was at an Verizon center getting help.

The representative was awesome. I had just lost a son in a car accident and this was my grandson’s father and it was his phone. The screen was messed up and cracked. The representative came out to my house to replace my grandson’s screen. I explain to him I had just lost a son. I explain to him about my story of losing both of my sons within six months are only 2 children. My youngest son was killed in an car accident on April 1, 2019. During the accident he lost his cell phone and his wedding band. He had only been married for two days.

My experience was good, the delivery of my replacement was not compliant with the tracking information. I hope that's more exact if I have to use this service ever again. I love the fact I was given credit for not having any issues with my phone prior.

After we submit the claim the representative was friendly and attentive, give me instructions on how to finalize the claim and was shipped, arrive quick, Device and is working perfect, Definitely I will continue my service with ASURION, is a relief knowing the price of this expensive.

The claim was easy to file and the support folks were very helpful, especially since I was working across two states. My son was in FL and I was in AL trying to coordinate the claim process of getting the phone information transferred to the new phone and getting the damaged phone returned. Thanks again.

Happy I was able to get my replacement within one business day! Filing claim was super easy and rep was very helpful. Thank you for taking care of customers! I know I can count on Asurion for my phone needs.

I received a refurbished phone from Asurion as a replacement at Sprint's request. I received a dirty phone with the cheapest, most poorly applied screen protector full of bubbles and dust. On top of that, the return labels that Asurion sent me (they sent 4 RMA kits for 1 item) to return my faulty device didn't work. At all. UPS told me they were probably *FAKE* labels.

I dropped my phone while on vacation and broke the glass even though I had a case and cover. They gave me an option to repair or replace which was nice. No hassle at all. The new phone is perfect. Thank you!!!

Asurion has been there for our family's six devices for over a decade of losses, breaks and wear and tear. Always delivering a simple and flawless and quick exchange. Thank you yet again. We will continue to use Asurion but hope you will eventually offer a family plan.

They were Really helpful. I exceeded my claim period but They were very understanding about my situation and sent me a new device along with all the extras. Customer service that I spoke to was really nice and very professional.

I was initially told that my phone was not insured and my claim was denied. When I told the service rep that my information was submitted correctly, another decision was made that my phone was insured. I received my replacement phone and as of today, it is being used. Thank you.

Very helpful and good products, very easy to use and they really understood how I needed another really fast, and they were very committed to seeing that I received a good quality product that I was satisfied with my new phone!

My daughter’s phone was stolen. I filed a claim. The day the replacement phone arrived, the stolen phone was found and returned. Called immediately and was told how to go about getting a refund. Returned the replacement phone and our refund was given to me in a very timely manner. Excellent customer service!!

Wasn't sure how to go about this process, was actually worried about it. The process from beginning to end was so easy and customer friendly! Asurion follow up and kept me in the loop every step of the way. Thank you, Asurion!

Don't buy a protection plan from these people...They try and make sure you don't get what you pay for. Stay away from these crooks. They will take your money but they will not do what they promised to do.

The replacement device came amazingly fast! And the customer service was excellent when I went in to discuss the options. I was worried that I would get a hard sell to upgrade to the latest model instead of the warranty replacement device, but that didn't happen at all. I very much appreciated that!

The technician arrived a little late which normally wouldn't be a problem however I had dinner reservations so she offered to take my phone while I was gone and return it repaired. She seemed trustworthy, as she claimed to be the regional manager (although her car was quite unsightly). I did receive my phone back promptly and the screen was repaired *however* a few days later a concerned 3rd party contacted me and notified me that this tech (D. **, of Columbus OH) accessed my phone while she had it, was sharing photos and Instagram contacts, and laughing with her friends in some kind of group chat that I was silly enough to trust her.

The service was great, they replaced the damage phone promptly, the instructions were easy to follow. So glad I have this insurance coverage, will definitely keep this coverage on all our electronics. The coverage is very affordable and I would recommend this coverage to anyone.

I received prompt and professional service from Asurion. Fortunately, I was given a phone number to call to set up my replacement phone as the replacement phone did not come with step by step instructions on restoring apps. I am pleased overall.

Fastest response ever. Never hesitated for one second. Prompt, courteous service and we felt like they were glad to help. I will tell all my friends and family. Once they experience the same thing, then everyone will know the secret of success.. We need to get them their own commercial.