Asurion Reviews

The experience was incredible. Thank you for your service. I receive the new cellular on time, and the process was excellent. I am AT&T customer 24 years ago, for the incredible service. In this problem didn't not difference. I recommended to everyone Att and the insurance for occasion like happened to me.

Thanks a lot help a great deal. I will always be thankful to AT&T service, the ProTech was very helpful, respectful to me and my needs for service they spoke. Clearly and repeated them selves when didn’t hear or understand.

The Asurion performance is and was superb. I received the replacement phone. Received from you quite swiftly. Asurion is and was Very responsive upon my return of the damaged phone. Who could ask for more than that from a cell phone insurance company?

This was the easiest transaction possible! My new phone was sent overnight and the transfer from my old phone to my new phone was seamless! My customer service representative who helped me made it so easy to set up my new phone! Thank you so much!

The process from start to finish was very simple. There were no odd loopholes or any difficulty in the online application process to make my claim. The replacement product arrived within days of the claim and the return process just extremely easy. I never had a claim process go so smoothly as I did with Asurion.

Fast and easy processing and received phone right away, very helpful and cared about how it might feel to be without a phone and gave us options, for the meantime while we are without phone, representative was very nice and helpful.

When my screen on my brand new Galaxy s10 cracked, I paid the $29 deductible and sent my device to Asurion to be fixed. I was then told by several representatives different reasons as to why my phone was not repaired and sent back to me. The last representative told me that it was because they do not have any screens available in stock because it is a new phone and to call back in 7-10 business days when they would be arriving. When I called back 2 weeks later I found out that was a lie. They really have no idea when the replacement screens would arrive.

Used the website to help file claim for iPhone, quick, easy and very user-friendly. Received iPhone in 2 days and was able to set up new device in less than 15 minutes. Follow up emails during the process made it reassuring that my claim was being handled in a prompt manner.

She was very patient and helpful, very through with getting the claim handled after we had trouble trying to claim online. Awesome Representative and she made the time that I sat on hold worth it. Wish that AT&T had more representatives like her.

Once we were directed to the Asurion site it was very easy to file a claim, just make sure you have all your device info. Have paid on this for years and finally had to us it and was easier than going into an AT&T or Apple office. Definitely a five-star experience.

Customer Service was very helpful throughout the process. They walked me through how to go about with my replacement and also helped me update my file. I accidentally chose an upgraded plan and they helped me fix it back to my original plan. I would definitely recommend Asurion to my friends and family.

I had a pleasant experience, everything was done in a timely manner. The tech who helped us set up the phone was especially helpful. I believe his name was Dylan. He was very nice and patient with us.

It was very positive. Gave me a chance to prove to spouse why I like dealing with AT&T and its affiliates. Great service and pleasant people. Would definitely recommend to others. The service I received from the service people was knowledgeable, professional and prompt. Everything was explained clearly.

Replacement was fast, tech was helpful. Returning the phone was easy. App were easy to use. Had some problems with transfer of data, however clean up was not difficult. Tech was friendly and knowledgeable. Website (how to) was not very useful.

I am satisfied with the service and I would recommend it to a friend. All the people I talked to were helpful and efficient on their jobs. Also I received my replacement in a couple of days with all return decals included.

The customer service was very good. The speed of the service was more than acceptable. Your team did a great job of informing me of the coverage I had chosen for our plan and how to use it. Thanks for your help!

The filing of a claim was easy and the delivery was SUPER fast. The major complaint I have is that we pay on the insurance monthly, have to pay a deductible and still have to turn in our paid for phone. I think it’s unfair and a bit of a rip off... I have ASURION for my Walmart products and don’t have that same issue.

I was able to get a replacement in a timely manner and tried to help me set it up. I received adequate service. The only issue was a difference between phone numbers in the email and the packaging. It met my needs.

Needed assistance with setting up McAfee on my new mobile phone and removing coverage from my old phone. The tech was good, polite and professional. I would have given her 5 stars had it not been for her accent, but she did speak fairly good English, much better than many others I have dealt with. If I could pick a tech I would not hesitate to use her again.

Great response, help and quick replacement. The person that helped me was very professional and very helpful. The replacement arrived the very next day so I wasn't out of a phone for work hardly at all. Great service, I would recommend to a friend.

The process was quick and simple! I went online and filled out the form and I got my new device within days! Hassle free! I’m extremely satisfied with the whole experience. So glad we have the insurance. I also received a discount for not having a claim for a while. I think this is the first I submitted a claim.

The serviceman was very professional. He was on time and completed the job in less than 30 minutes. I would definitely recommend screen replacement. The screen looked new and no damage was done to the phone. Thank you for excellent service.

I’ve been without my phone for a couple days. The process was super fast and easy! I’m so happy to finally have my phone working again. Thank you so much Asurion for your great service! I can now stay in contact with family and friends.

Very easy to make a report. Everyone was so helpful and the service was fast and accurate. I received my new phone within 2-3 business days. Thank you. It was the exact phone, brand new, and came with everything. I was sent the tracking number so I could track delivery and it was dropped off exactly when it said it was going to be delivery.

Replacement phone arrived quickly, set up was fast and mailing it back easy! It was better to use the insurance rather than buy a new phone starting all over with monthly payments for 2 years. Easier than going to the store.

Verizon - It was a fair price and received the phone fast. It is a pleasure knowing that I have coverage for the phone. I am unhappy that I have to write 200 characters though. I feel it’s a little unnecessary. Thank you.

AT&T - I've used Asurion before for repairs on all my insured phones! Easy to use, ease of replacement, and always easy to call and fix any problems. I've had a screen repair and they were able to come to my house!

AT&T - I received prompt, Professional, polite & competent service. The front end menu was also easy to navigate. When we ran into a snag, the technician smoothly transitioned me to Apple Support. Finding 200 characters to express my thanks was the hardest part of this interaction. Thank you!

AT&T - It was so easy. I called the Day after my phone broke. The replacement phone was here in 2 days. The process was simple and painless! Thank you so much for a great experience. I was so upset my phone flew off of my bike and broke.

My phone was stolen on a Thursday around 3:00pm and I had my new phone by Friday at 2:00pm, great service! I would recommend Asurion to anyone. I was very happy with how quickly I received my new phone.

Very responsive and received my device very fast within 2 days. I am so glad I had insurance on my phone and it was super simple to file a claim. My new device is working very well and I am pleased to say I’m happy to have it and with the help of Asurion I wouldn’t have.

Customer service at my local AT&T store is always great and they helped me on how to submit my claim. Customer service with Asurion was excellent, CSR helped me when I made the phone call to setup and activate my new phone. Excellent service. Thank you.

The service was excellent, I will definitely continue to insure my devices through your company. My wife's phone was stolen and I had a replacement in hand by the next day. The chat was not the greatest but when I called I was helped right away.

My supposed new phone was unrepairable due to it actually being refurbished and poorly done at that so that the technician was unable to open it. Asurion took care of my phone needs going over and beyond. I truly appreciate the service I received.

The online chat agent was super helpful and the device arrived with minimal delay. My only complaint was with Fed Ex - I would encourage you to use a different carrier in the future. Thank you for all the help. Sincerely.

I could not have ask for anyone more helpful. I called twice and each time I was very pleased. They were very professional and understanding because I was very confused when I called. Answered all my questions and help resolve my problems.

I received my phone in two working days, thank you. The lady that took my order was nice and helpful and explain me all the procedures. The first time I have to call twice, but they work as we expected.

Quick, seamless and painless. Very few items lost in the changeover. Much, much smoother than just a couple of years ago. The contacts seem to leave or a person or two, but overall it was not a major chore.

Our experience was smooth as silk. We had very empathetic and patient support help when activating the replacement device. From start to finish our experience was a good one. Thank you— It was a pleasure working with you and we would definitely recommend to friends.

It took a while to get replacement and I had to call since it was over 24 hrs. Everything is was good, rep was nice and replacement device does not seem to have any problems. I would just recommend to send phone quicker to customers.

My phone broke and they sent the replacement fast and the operators who helped me made everything easy. They helped get my phone set up quick and made sure it was working great service. The package to send back the phone is easy to use.

They were great with getting me my replacement in a timely manner and customer service was great. I wasn’t charged because the device malfunction. Verizon even provide me with a sel return envelope. My son is able to text once again.

My old phone dropped onto the street which cracked the screen. Asurion quickly sent me a replacement phone which was greatly appreciated. They also sent instructions on how to set up the new phone. Thank you for all the great customer service.

The upgrade was a nice surprise and quick replacement on shipping... took time for my wife to get use to the phone. She did lose some apps that would not transfer over and not work on the new phone. That was due to the phone, not the service received from Asurion.

After the third time Antonio helped me and he did the right thing and upgraded my phone because they didn't have my same phone. VERY SATISFIED! I will continue to use Asurion and make sure to recommend to my friends and family.

It was a great experience. Since I haven't had a claim in more than 12 months, I was given 50% off and it worked out great. Phone was delivered quickly and in good conditions. Faster than we thought. Great turn around.

I had a wonderful experience! Thank you so much for the timely service. I would recommend the insurance for every device. And the customer service was amazing. I would give a 10 for my entire experience. Thank you again for everything.

No complaints, first time I ever to do this. Everyone was helpful and courteous. Everything was timely and coordinated. New phone work as well as the original when it new. The help transferring data was more than adequate. Went very smoothly.

We had no issue with getting the screen repaired. And when the new screen didn't work right I had no issues getting a new phone sent to us. I used Twitter and went very smooth dealing with a rep over DM's l.

It was a very lovely experience and made the replacement process easy and efficient. The representative on the calls handled it quick and efficiently although, I didn’t need very much. The only problem was UbreakIfix should have fixed it right the first time to avoid having to continuously contact Asurion.

Very timely response. Technician was punctual and helpful, but the screen replacement “fried” the phone. Nonetheless, the replacement phone was delivered the next day and tech support helped to get it restored and functional. Asurion provides a no-hassle commitment to the phone insurance policy. I would definitely recommend this policy for phone users who have a higher than normal chance of damaging their phone.

Very fast turn around. And got exactly what I ordered. The only hiccup was the reactivation process is not as easy for the Apple Watch without having to call someone first. But besides that it was nice to see the watch the next day after placing the claim.

I have always had insurance through Apple but I got it through Asurion. My Phone broke Monday evening and I processed the insurance claim Tuesday morning at 10 am. It is now Saturday Evening and the order has not even shipped. Keep in mind it is supposed to ship within 1-2 business days. I called and they said my phone will not arrive till Tuesday or Wednesday. So it will take over a week when my phone was supposed to be here days ago. Half of my job is on my phone so living without a phone for a week has put a complete pause to my business and I have lost 100's of dollars as a result. I understand it is not their fault my phone stopped working. But for paying insurance every month I would expect them to hold up their end of the bargain in delivery the product in a timely manner.

I am very pleased with the entire process and product received. From the clerk who met me entering the door (yes!), receiving the phone the next day, and the same clerk who met me at the door again and set the high quality phone up! A definite referral to All!!!! Thank you!

The very first person I talked to wasn't helpful & acted as though I was bothering her. She wanted me to immediately file a claim, which I wasn't ready to do. Thankfully, she transferred me to someone who was quite helpful & courteous. They worked with the phone & we finally decided I needed another phone. It arrived as expected & I'm pleased with the phone.

I was very pleased with the service. I called & received my new phone within 3 days. I was walked through setting it up (transferring my information). This phone is a little different, but I like it a lot more. I don't have to turn it completely on to find out the time, date, or if I have any messages & such. As I said before, very pleased with the service. Quick response & very helpful. Thank you.

The customer service was great and replaced my broken phone quickly. I was traveling when it happened, so it was nice to have help overseas. First they tried to fix the phone and, when that didn’t work, replaced it. I’d recommend them again to family and friends.

The service and people were great. I had my replacement device in hand in two business days. However the computer phone program to start a claim kept saying I don't have the insurance. I had to go spend 1 hours in AT&T store to get claim filed. The insurance system didn't accept my number. That is why not 5 stars.

Asurion replaces my tablet but sent a smaller one. I had to send it back and wait for the correct one, but it was all done in 3 days... but I have the right sized tablet and all is good... Asurion came through.

Excellent service!! Very pleased with service and the person that handled the conversation. I would recommend Asurion to a friend. I've had to use them before they always on the ball. Always friendly, always pleasant to work with. I've been with AT&T very long time.

Excellent service! I would recommend Asurion to anyone and everyone. It is well worth the money. The whole process from start to finish is very easy. I did everything online. The new phone came the very next day as promised.

Fast and easy. They didn't have the same phone I had. So they gave me the newest version of if. I call them late in the evening on the day my phone went missing and and had the new one. I had my new phone in my hand and ready in less than 24 hours.

The service was fast and efficient. A replacement device was at my home the next day with clear instructions on how to activate. I was not inconvenienced for more than a few hours, but was back up and running quickly. My only complaint is that the deductible was a little steep, but still a fraction of a new phone. Great job!

Great service. Everyone helpfully from girl at AT&T in Miami, Ok to those who helped me when I contacted them via phone. I am 65 and not that computer savvy. They walked me through the whole process then called me the next day to make sure everything went through correctly. Awesome experience.

I just want to let everyone know that I had some challenging issues when I began my claim. A claim I really had not intended to make, as I was going to upgrade instead, but the "Samsung Note 10 won't be out until August 2019." Nevertheless, my claim begins with the prospect of becoming a very unpleasant experience, and I was looking forward to a very irritating encounter that would eventually frustrate me more, and place an unfair burden on those trying to assist me as best they could, with the rules and procedures that are taught to follow. Having to answer calls by the luck of the draw, every representative cringes when they know what the customer want is not something that is "normally" done, and they know they still must be professional as they represent the company, and rudeness is generally not tolerated by anyone in upper management so ending the call 'sine die' only means the client will call back even more upset.

My phone was stolen. I was told that the new phone would be available in 2 business days by 3:00 pm. I received the new phone in 2 business days before 1:00 pm. I’m very satisfied. Thank you. The experience with you surpassed my expectations.

Procession the claim and receiving a new one gone went extremely well and quickly. Removing data from my dead phone to send it back has been difficult because I have not yet been able to transfer and data from my old phone yet due to problem with Apple ID and my last upload of saved data. I will go to AT&T store Sat for help and hopefully be able to wipe broken phone and put it into mail. This has taken hours and hours of phone calls.

Sent phone in, it got refused delivery and re-routed to another of their warehouses. Called and was told that actually my broken phone was on its way back to me. Had to get escalated to a supervisor to get sent a phone back (since they already had possession of mine.) Get new phone with envelope to send old phone which I had already sent. Then the emails start and phone calls saying I'm going to get charged $300 for not returning my phone. Had I not kept screenshots of the original tracking number (to provide to them) AND the one that got "refused"(also got a new tracking number) I don't know how I could have proved that they got my phone.

The device that was lost was not even on their comparable list... so I was given a "comparable" device... which I consider an upgrade... very happy with it and the service I received when I called. Your reps were knowledgeable. Polite, and professional.

Service was great however 1st replacement sent was defective. Had to contact customer service again just to be told they would have to reprocess the request again. Delivery was fast, instructions to connect were provided and easy to understand.

Customer service was great, the operator handle my case with professionalism. I received my phone the next day. Thank you, T-mobile. My new phone once I was connected needed at least 4 updates, I was patient with it and all is great again.

I've used this before but had 2 questions that were answered quickly and with the exact information that I needed. The delivery was very fast and the product was in perfect condition, exactly what was told it would be. Every time I called, the person on the other end was knowledgeable and very polite and made sure my question was answered to my liking.

I had a great experience! I had an accident with my phone and my screen was completely cracked. I was thankful for my insurance! It was very quick and easy to get a new phone and I greatly appreciate it. Thank you for the great Customer service.

Thank you, Asurion. They treated me in the most attentive and kind way, they did a good job, and above all, they had a lot of patience, very grateful, for their work and experience and very grateful for the treatment towards clients, God bless me.

Filed my claim and received my replacement in days. Awesome service, no complaints and I received half off my deductible. Well worth to monthly premium. If you want to have a reliable insurer of your Smart Phone I recommend Asurion.

Great service, had the new phone in two days. Thank you for the quick turn around. Nice new phone with everything in it. Sending old phone back was made easy as well just put it in the box and off to the mail.

Erick was very professional and knowledgeable. He talked me through the set-up of a new phone. His patience with my phone and my unfamiliarity was exceptional. I would recommend Asurion to anyone would ask or is need of a professional phone service. Outstanding service.

When my daughter's phone became completely inoperable, we contacted Asurion and the replacement phone was delivered the next day, on a Saturday. The replacement phone worked perfectly and she was back up and running that day. The old phone was returned with no issues.

My son dropped his phone and was unable to use it properly. All I had to do was file a claim online, pay the small deductible and the next day he had a new phone! Couldn’t have been any easier!

This was one of the easiest claims I've ever had processed. The rep whom I spoke with was very helpful and answered all of my questions. She explained every detail and everything went smoothly. I highly recommend Asurion for handling phone claims.

I have always entrusted Asurion with protecting our devices... the extra protection price is fair. Our claims are always fast and professionally handled. We appreciate everything you do for us, we recommend you to our family and friends. The refurbished devices come with a warranty too. If they no longer carry or are out of a certain phone, they give us the next best device. Thanks, Asurion.

Broken tablet replaced immediately. I was very satisfied with your service. I was very happy. I appreciate your promptness so that I could get back to life like it was before. I was amazed by how fast you responded. Have a great day.

It was quick and easy. Service personnel was efficient. I would refer this service to others. The refurbished phone was in excellent shape. The phone return process was also easy, just slipped the phone into prepaid envelope and dropped it off at the post office.

Claim process was extremely easy. Didn’t believe they would be able to get phone to me that quick, but they DID! It was here the following day like they promised. They provided set up instructions but I took it to Verizon to make sure I did everything right. Thanks!!

Asurion made getting my phone replaced SO EASY!! I was amazed at how thorough they were in getting the information they needed to process the claim and instruct me on what I needed to do. It was a piece of cake!

So glad I finally called and got my phone replaced. It arrived quickly and was relatively easy to set up. The first time I called they were having technical difficulties and couldn’t activate my new phone, but the next morning I was able to get it all taken care of. I do wish I could have gotten the same color phone I had before but it’s not the end of the world.

For YEARS your customer service has been impeccable! Our employee lost his replacement phone within 24 hours. Both Asurion and Verizon worked together with me to get an additional replacement phone with new SIM Card. I wish you offered insurance policies on homes, cars, health, etc! THANK YOU~

My phone was stolen and you made sure I had a replacement the next day! You worked efficiently with Verizon and I was happy with the help I received. I am a senior and today’s technology can be very intimidating. Thank you.

The process was very quick and easy. I especially liked the part where they sent me the phone first. The only part I was confused about and had to double check was about insuring the new phone mailed to me. Because I kept on getting emails saying it wasnt insured. But then when I looked at my account it said it was.

We had an excellent experience all around with Asurion - this is the second time in 5 years we have had to replace a device. We especially appreciated being able to extend the date by which the phone had to be returned. Thanks!

Excellent response!!! Everyone was courteous and professional in the handling of my case. I feel that the cost is somewhat high but when you have to use the service it more than pays for what you get back in product.

After getting through the initial phone call and first receiving the wrong phone it went well and the correct phone arrived much faster than expected. Overall good service. I was surprised by the helpfulness of the person on the phone.

Excellent correspondence... Next day shipping... Allows adequate time for return! A + all the way!!! Would highly recommend this insurance for all your electronic needs! I have 5 phones within our Family and wouldn't be without it! Over the years there have been several claims on phones that Asurion covered without any hassles!

This claim was very easy to file, and a quick response time with super easy instructions. Shipping was immediate with easy set up with the replacement phone. I have no complaints on this end. Glad I had insurance to cover the phone.

Simple and painless. Went into Verizon store and they did all the claim forms. When phone arrived they set it all up and when we were done simply erased it back to factory, put in a provided package and put it in the mail.

Very helpful and pleasant making a bad thing into a painless and quick solution to my problem. It was simple and easy to navigate through the claim and the delivery in two days was great and much appreciated. Thank you. Diana

Device was dropped, screen cracked and no longer responsive... Called and was replaced with next day shipping, no hassles... Thank you so much for a quick, painless experience... Would recommend anyone to insure their device if they are on a regular plan.

Great service a nice lady helped me with any of the problems that I had. All my questions were handled accordingly. Got my phone in the time estimated. Adhesive for delivery worked out very wells for returning of the broken phone.

The first phone that was sent to me had a defect and I was able to get another phone pretty quickly after I tried to reset it. The phone still didn't work right so two days later they sent me a phone. I returned the defective phone back.

I was very pleased with everything. Brandon was so helpful at the AT&T store in Lake Jackson, Tx. I received my phone in 2 days. I activated it when I received it and sent back my damaged phone back in 6 days.

Asurion provides quick, accurate, and great service. It was my college son’s phone so Asurion willingly sent the phone directly to him at college rather than sending me the phone and then I would have to send it to him myself.

I broke the screen on my new 11” iPad Pro. Asurion immediately replaced it with a brand new iPad Pro. No hassle, no issues, the whole process was quick and smooth. They even walked me through the setup. I highly recommend this insurance coverage.

Asurion was quick and easy to deal with. The instructions were all on the website to handle the claim and the form to complete was on the web too. The new phone arrived the next day with a postage paid envelope to return the broken phone.

Fast in good and great customer service. Good people and I am glad they was there when I needed them cause my phone was broken. I had the gel protection and they was giving me the runaround so I am glad satisfied customer.

Fast and professional service. Addressed my issue promptly, clearly explained my options, cost, delivery time. The technician who arrived to replace my phone screen called prior to the arrival was very professional and polite. Had to call the office again as had more issues with the phone and was offered a replacement device, the phone was delivered within promised time and detailed instructions on how to return damaged phone were included. Highly recommended.

Update on 05/11/2019: So, I posted a review earlier this week about Asurion phone insurance for iPhone. I went through A LOT of trouble, I MEAN DAYS of passwords, phone calls, emails, affidavits, store visits, proof of identity to receive my replacement device. When everything was sorted, I paid $199 for a Frankenstein phone replacement. I am returning the phone. What a waste of my time. Don’t get me started about the aggravation.

The site is user-friendly and makes the claims process easy to use. What's best is that the process was efficient and speedy. Got our phone the next day which was extremely helpful. We received a refurbish phone but it was a working phone. Overall it was a good experience.

We filed our claim online, which was super simple. It was a Friday, late afternoon, so I wasn't expecting the new phone until Monday, at the earliest. I was pleasantly surprised to find the new phone had been delivered Saturday morning! I was amazed at how easy and fast it was.

This company is a rip off. You buy the policy, pay monthly fees and in the end you have a deductible worth the price of the identical unit. Basically your insurance payments you made a waste of money. Better not to get their service and pay for a unit when/if you break it.

I told Asurion what happened to my iPad Pro 12.9 and they sent me a new replacement right away and all is well. The cost was very minimal. I do a lot on my iPad daily and would be at a huge loss without it, so Asurion set my mind at ease with a shipment that only took a few days. Thank you.

I lost my iPhone X in the ocean on vacation. It was replaced and made it to my home before I got back from vacation. The salesperson was helpful when I called with questions and the service was quick and easy to use online.

I had a damaged phone and received my insurance phone the next day. Thank you for your help. The main problem was AT&T not wanting to put me through to the insurance company, I had to visit an AT&T store 3 times. Thanks for making a replacement phone easy.

My service was fast. Everything went well. I was without a phone for only 1 day and Verizon did ok. My son phone was stolen. We track the phone to a residence and gave the police the information so hopefully the person who had the phone can’t get it turned on.

The only complaint I have is that we get a refurbished phone instead of a new one. The phones are already expensive and if paying for insurance a new phone would be great. Overall the process is very easy and efficient. I always have a good experience working with Asurion aside from getting a refurbished phone.

Was able to get a replacement device quickly and my son could complete his assignments on time. Although my exact device was not available you still gave me a device which was equivalent. That’s good to know that device is covered even if discontinued by my carrier.

The clerks who assisted with my claim and activation were great and a pleasure to deal with.. Thank you for training such good customer service reps. I am an ex- service rep for a major carrier and understand how treating a customer having issues with their phone.

Seamless insurance plans. I got my phone the next day with no hassle. The process was very easy and no assistance was needed. I didn’t even know I had insurance but I’m sure glad that I did. I’d recommend this insurance to everyone.

Received my phone quickly and the whole process of filing my claim online was so easy and seamless. I love that I didn’t get a refurbished phone. I know refurbished isn’t a broken phone that’s fixed but I have less problems with brand new.

My wife lost her phone and reported it to you. We had a replacement in just a few days. Same phone. Very easy. We did have a few problems setting up the phone but we took it back to a Verizon store and they were able to fix it. Recovered most of the info. Still trying to get some contact info.

Got a little messed up with the initial delivery set up, but it got here quick, and was cheaper than expected. Good customer service and quick delivery is all I need to be happy, and besides, it was my teenage daughters phone, so you know I needed it quick.

Absolutely pain-free experience at AT&T store in Corpus Christi. The lady was very well-mannered and patient. Received my new device the very next day. Took it back to AT&T and the same lady helped me convert all my material from one iPad to another. EXCELLENT!

I lost my phone and immediately called Asurion and they took care of everything. I got my new phone in a couple of days and got it activated and I'm very happy with my experience. They were very nice and professional and I hope I don't need to do this again but if I do I know I can count on Asurion to take care of me... Thank you.

Truly amazed at the response and support of the Asurion team. Totally grateful for your timely service during this traumatic event. After losing my iPhone XR on a flight from Greece to New York, it seemed like I was in a very dire situation. Anxiety, lost of focus, in a trance. All my photos taken of Greece lost, damn! But timely support from the Asurion team alleviated this problem. Thank you very much.

I cannot say enough about how quickly and efficiently we received our replacement phone. The lady at the AT&T store helped us with the claim and within minutes we had an email with tracking and information on our claim. Thank you so much for a smooth transition and for fulfilling our order so quickly. This is the first time we have had to ever use our insurance on our phones and it was well worth it.

We had good customer service getting the phone replaced, however, the first replacement did not vibrate. When we called back, the first person I talked to couldn’t understand that I needed to get a replacement for the replacement and told me I had to wait 30 days for the insurance to kick in. She transferred me to someone who was fabulous.

Asurion is responsive and willing to help when a claim is made. They have excellent customer service reps and the online filing system is user friendly. We have used the service we pay for on three occasions and pleased each time with results.

It is very easy to file a claim online for a damaged device. The service was very fast and I received my new phone within a few days. With phones being so expensive now, I keep insurance on all of our phones and never have any problems when I've had to file a claim through Asurion.

My sons phone was taken and we got a replacement phone for it. I called and the representative clearly explained the process we needed to go through. This process was quite simple. I wanted my son to pay for the replacement phone so she can’t my case open for us until he could save the $112 needed for the replacement phone.

Quick, fast, easy setting up the phone, and receiving the phone. Set up on the phone was simple to activate. I never have to worry about losing my phone because I know how simple it is to receive a replacement. Never knew shipping would be as quick as it was.

Thank you for your help. It took a long time but Austin stayed with me until completion. Thanks so much for your help. My phone got smashed by many cars on Thursday and by Monday I was set up with new phone.

I forgot the names of the men who had helped me but they were both AMAZING! From start to finish they were beyond helpful. The man who helped me submit my claim was very quick and explained everything to me in a thorough manner and the man who helped me set my new phone up was just as great! I received my phone the very next day and was very impressed with their customer service????

Asurion was great, they were able to ship my phone the same day after after I submitted the affidavit forms. The even upgraded my phone, I had the Galaxy Note 8 plus and they send me the Galaxy Note 9 plus. 5 stars.

Had a great person on the line, who was very helpful with my issues. One of my replacement phones didn't come with a return label and the representative was able to send me another one. They were friendly and quickly was able to assist me with my issue.

I cracked both sides of my iPhone x. The site said only a tech could repair, if you have a problem, call. So I called to make sure that a tech could repair front AND back. They sent a replacement within 2 days. Had problems with replacement not having sound. Fixed with one phone call. Very Pleased!!! Each person I talked to was very sympathetic because they too had broke their phone.

My replacement phone arrived the very next day after my claim was submitted and, they offered excellent help in setting up my new device. I was also made aware of many other benefits I had and I was not aware of. Amazing service!

The replacement phones are great. I love the service with you all. You all get the job done. That what I love about Asurion. I got it and set it all up. Everything back how it was. Now I'm happy again. My home is my life that's how I communicate. Thanks for the fast service.

Everything was speedy and great! I appreciate the quick response time, and the fact that I got my device so very quickly. Thank you and your team for a job well done. My iPad had been cracked and I called and my case was handled in 24 hours! I really love the customer service.

I was devastated when my phone would not receive calls but received a new one a few days later. In perfect condition. Thank you so much and I would recommend Asurion to anyone. My telephone help was excellent also and could not have done it without her help.

After my iPhone took a swim in the Lake, I put it in a bag of rice. When that didn’t bring light to its face, I took it to the local AT&T store and they quickly put me in touch with Asurion. They fixed me up with a phone, which was delivered the next day. The AT&T store basically set it up for me by appointment and I was able to transfer all data to the new phone. Very impressed with Asurion’s fast service and excellent customer care.

Replacement device was delivered by the second day. All I needed to do was plug both in and after they sync’d, called AT&T to swap the SIM ID and it’s been perfect. My credit card was squared away within a day of the return being accepted. Quick and easy return too!

I had a tablet with a cracked screen. The online process was super easy. The tablet came the next day. I was able to call and get it set up with ease. I recommend the insurance plan to anyone. I have always been able to easily request a new device and get it set up all from the comfort of my home. No trips to the store required.

The time and energy spent on trying to get a phone screen repaired is painful. It took at least 3 times to get a correct claim number. We just needed a screen repaired, and the claim number said we had to get a new phone because we clicked a box that we could not send or receive text messages, etc. Then when I called to explain, they canceled the claim so that we could get a screen repaired. They then told me that they do not have any screens on hand and they need to send me a new device.

Can't be happier! Received my replacement phone in 24 hrs from when I made the call. After I received it, I called back and they walked me through the steps to activate my new phone. It was truly a painless experience!

My call to you was the quickest, friendliness and most accurately handled call that I can ever remember making to file a claim. It would be great if every company in the country had your procedure for handling client call. Thanks.

Customer service was quick, helpful and thorough! We literally had our phone replaced in under 24 hours which was pleasantly surprising! I would recommend this company to anyone who owns a phone. I delayed even filing a claim for a while because I was afraid it would be a long drawn out process. Turns out it was quick and painless.

Got the new phone but this is my 4th replacement for my replacement. I understand they’re refurbished but I’m tired of having to call and get a new phone every week because the software is fried. Possible upgrade next time would be nice.

I didn’t like that I couldn’t get a warranty replacement phone from AT&T after mine died but the connection representative that helped restore data from the cloud was FANTASTIC!!! Patient, funny, helpful. He was great- you should give him a raise.

Went to the local AT&T store. The representative assisted me in filing the claim. I received daily emails with the process of the claim. Emails were also sent with the progress of the shipment of the replacement device. The process was very easy. Progress with well communicated.

I had to call back several times and work thru 3 claims with customer service person to get everything correctly processed. Once we got the claim correct, it went right through and was delivered very quickly! It was easy to set up as well. Called the 800 number and the person walked me through every step. Overall, I was happy with getting my new device.

My son's phone was stolen, we received a new phone within 2 days and the service helping to set up the phone was very good and helpful. The process to find the insurance claims I do feel it is a bit hard to find.

I was very impressed with the fast shipping. I made a claim at 6pm and the new phone arrived at 12 noon the next day. The phone was in perfect condition, while the instructions to send back were easy and simple to follow. Thank you very much.

Everyone was great from start to finish! My phone was delivered the very next day on a Saturday morning. Thank you to all because I was extremely upset that my new phone was stolen so quickly. You guys are the best!

My phone arrived in less than 2 days. It was Easy to set up!! It was easy to submit my claim. They sent a new charger and headphones as well. They make it easy to return the old phone. Thank you so much Asurion.

Had phone stolen, called police, advised Asurion what took place, provided all info, asked of me paid deductible and my device was sent out next day. I appreciate your great customer service and fast processing of my device. Thanks you for that.

Totally awesome, thanks!!! Had no idea how fast and how helpful it would be. Great service and wonderful people made it very easy and comforting to have such help!!!! It was troubling to lose the phone but sweet to have Asurion to depend on, thanks again!!!

The phone was cracked on the back. The online evaluation came back with the decision immediately. The replaced phone was delivered in 2 days. No pain at all. Overall, we were very happy with the service, can't be more happier.

Great response and home replaced the next day even though I filed claim at 10pm. I was able to receive my phone around 2pm the following day! I was supposed to see the deductible was much less than a few years ago!

My phone was delivered promptly and the transition to new phone easy with the instructions. It was an excellent experience all around. I would definitely continue this service on my phone and would highly recommend to anyone. Thank you for making this easy.

As an insurer you were terrific. Thus 5 stars. Verizon as a carrier 2 stars. The deductible was never mentioned at point of sale. Had l known this hidden fact l may have just overlooked the cracked face and put up with the distraction. But in the event of loss or theft l feel using your service is a great resource.

It’s was great and they gave me enough time to be able to send the replacement back. I didn’t have any trouble filling the forms. It was fast and easy. I did everything through my phone. The claim process was fast.

Great Customer service. I’m very pleased with the whole experience both the online claim submission and personal phone call when I had an issue with my replacement phone. Very professional and fast resolution. I’d recommend this service to my family and close friends. Thank you.

I had the great over-the-phone support setting up my new device. Very knowledgeable, kind, calm, patient, wonderful person who helped me. She knew everything that I needed her help with, and the transition was very smooth. I recommend her highly.

Very happy to receive phone within a day. Tech support was detailed and was able to get my phone set up even though there was some technical difficulties. One thing tech support was not able to do was retrieve all of my apps and notes.

Thank you. I am disabled Iraq veteran and use my phone for everything. Thanks again. I really appreciate your assistance and quality. Thank you. I have trouble with memory sometimes and in a timely manner I received my new device. Again I can’t thank you guys enough. I thank you.

Excellent service! Everything was fast, easy, and on time. The customer service experience over the phone was excellent. The rep on the phone was very courteous, helpful, and sympathetic to my needs. Please keep up the great service as customers really appreciate it.

Great fast service! Placing the claim was easy, status was given all the time and transition was flawless when using customer service. Sending my old phone back was a breeze with the label already prepared and even the tape to close the box. :)

Very nice phone. Received sooner than expected. We like the phone a lot. The AT&T STORE SET US UP AND ALL NUMBERS AND PICS WERE TRANSFERRED. Has good sound. The earbuds are very nice. Rec v a new charger as well. Thank you very much.

They help with all my questions and concerns. Got my devices replaced without any worries. They even help me figure out some other problems I was having trouble with. I would tell everyone that you all are good go work with very understanding. It made my day not having to get upset trying to explain everything.

Had good quick service. Got phone next day. And got set up and working fine about 30 minutes. Thanks for getting it in the mail quick. My kid is happy again to have his phone back and working as it should.

Was pleased with quick response. My only problem when transfer information to new phone had trouble doing so. Went to AT&T for help even though they no longer help with that they did. After transfer was complete we found out it did not transfer contact list we had already deleted old phone and lost all contacts. Better information on how transferring would be helpful for ones who are not tech savvy.

Great service. Keep up the good work! I would never have it another. It’s took some some but each rep help me thought out the whole process. I glad you guys could help me. I was getting a little discouraged. And when it was time to set up phone the rep was very patient. Thank you so much!

The call center has, friendly customer service and they gave very clear instructions. Support was available quickly at any time when I needed help and answer my questions. I received my new device very quickly, delivered right to my door. Thank you!

I tried to file a claim on my iPhone XS Max 512G that is activated through the e-sim with Verizon. However they keep denying the claim due to the phone not being active on my account. When I call in no one wants to help me and they keep hanging up the phone on me. I have called Verizon and they try to help me but the Asurion team is so rude and I always get put on hold. This is crazy. They won't let me file a claim on a phone just because I have it activated through the e-sim and not the actual sim!!

Gave me good pricing, settle my claim fast and was quick with shipping and was able to give me the exact phone that I was looking for. Plus the staff was very friendly on the phone and was very helpful to me.

Son dropped his phone & screen was smashed. Soon stopped working other than to receive calls. Made a claim by completing a form & uploading my driver’s license. Replacement phone sent within 48 hours. Smooth, simple & successful process that produced results quickly.

The new phone was received within 48 hours. Instructions were clear and the postage paid envelope was a snap. Even a call to Asurion was fast, friendly, and results were achieved. The only reason this isn't five stars is the unreasonably high deductible of $89. Deductible plus monthly insurance rate totalled $284 for the convenience of getting a refurbished phone. (Not a dig at the phone supplied, it is fine but it is not a new phone.)

I placed my order without difficulty. My device literally came the next day. I was expecting to wait longer than 1 day. Initially my deductible was $300 which was a bit much. Then It was decreased to $225. Great job!

The whole process was a breeze. Very helpful and fast. Thankful to have insurance like y’all.. I lost my phone on a Sunday night and did insurance claim on Monday and got my tracking number for my new phone Tuesday and Wednesday FedEx made me happy with my new iPhone XS. ATT you’re the best.

The Samsung 8 Active phone was giving big problems with volume. When calling someone the conversation was unable to be heard. I took device to AT&T where they turned the volume up but that did not help so I called Asurion and they were wonderful. My new phone is great! Very nice customer service.

Broke iPad at airport. Did great. Timely and easy to file a claim. Had a new one within a few days. Will continue buying insurance on my devices - it has saved me tons of money. They also fixed my iPhone screen - sent someone to my house.

Your service was very satisfying. It was quick and easy, and I experienced no difficulties. I would recommend it to anyone. Absolutely no problems sending my old device back. Everything was included for the return. My new device was everything you promised, and I am very pleased with the whole process. Thank You!

Very pleased with your service and efficiency. The phone that was replaced belongs to my son who is a college and this is his lifeline with us. Your online claims submission form was very detailed and helpful. Once again thank you so very much.

Very helpful and a seamless, worry free experience. I would highly recommend this service. I called the service rep and had my new phone activated within 10 minutes. Phone shipped next day and arrived the following. Only 2 days without a phone.

Fast friendly service. First time I have ever needed I insurance on a phone and they did a great job. I was worried about how long it would take and they were only a couple days out. I few hoops to jump through at first but that’s to be expected with expensive phones I guess.

Asurion was super friendly and helpful. With no hassle, I had a new phone in my hands one day later. They even offered a discount since it had been so long since I had needed their service. I'm completely happy with the transaction!!!

After a screen replacement my iP7+ developed keyboarding instability. Apple store Genius diagnostics revealed display pixel damage. My replacement phone arrived within 48 hours of filing my claim and I was able to retrieve all my files and data. Thanks for the prompt response, follow up support, and quick delivery of my replacement phone.

I filed a claim on a defective Samsung TV, before the repairman could even get here, my claim was denied. Wgat the hell!!!! DO NOT PURCHASE THIS WARRANTY! DO NOT PURCHASE THIS WARRANTY! DO NOT PURCHASE THIS WARRANTY! Star rating should be 0.

Bri was very helpful in stepping me through the tasks necessary to transfer much of my old phone data and functionality to my new iPhone. She stayed on the phone until I was completely happy. I have no complaints, would recommend anyone use this service.

It was definitely an easy process from start to finish. So glad I purchased the plan. The help desk was very helpful in getting all my data transferred and setting up my phone! I couldn’t have made a better purchase.

I called for assistance in transferring data from a broken phone to a new one. Jeff was very helpful and knowledgeable. He even called me back in 15 minutes to make sure everything went as it was supposed to. It was nice to talk with someone I could understand, and that knew what he was talking about. He was a great tech.

Warranty replace was smooth and customer service was great. The operator was polite and very helpful. Smooth transaction with no problems. Will be glad to call back if I ever need help. There was a mix up on screen replacement however the team got it corrected promptly.

Did not know what to expect, but the process was easy and the new phone came quickly. The form online was easy to complete. Great Service. Meet all your advertisements and exceeded my expectations. I would recommend getting the insurance to anyone getting a phone. Thanks.

I put the claim in one and received iPad the next day. It has taken me long to send back the damaged iPad due to the fact had go get an AT&T SIM card to run my new iPad. I had no problem transferring all my stuff from old iPad to new one without any technical help.

A little cumbersome; but overall experience was good. Thank you for your assistance. Packaging was very professional and easy to return - My number one concern has always been and is still been with privacy so I am hoping my information is kept confidential and not used in any promotional or advertising.

Thanks, phone was stolen along with my son's truck. I called and was quickly directed on what to do. Filled out the forms and my phone was delivered in 48 hours. Super easy and painless. Thank you for making this an easy and painless process.

Such peace of mind in these situations when that gadget you value most in life that contains all things that keep your life in some sense of order disappears, Asurion steps right up and within 48 hours my replacement phone was delivered. Thank you asurion!

I got my replacement phone quickly and easily. Unfortunately it was lost in a car accident so I had no phone to return. The local Verizon store that I go to was super helpful in getting this claim started and processed.

I made my claim online very easy and simple and I love that the $75 could be added on to my bill rather than paying up front. It was a simple claim. Stated what happened, filled in some spaces and hit send. Thank You.

I am very pleased with the how quickly I was able to complete my claim and receive my new phone. My only question or concern is why my deposit is so high with this being my initial claim request? I don’t understand why my deposit was $150 when I have never done a claim before?

Customer service people were very pleasant and helpful. Explained everything in detail. Got replacement the next day and the instructions for activation were very clear and easy to follow. Everything needed to return defective device was provided along with clear and easy instructions.