Asurion Reviews

The reps that I spoke with on the phone were so incredibly helpful and patient and willing to go the extra mile. There was an issue with a lost phone and they were able to overcome the obstacles to have a new one sent out to me. Thank you!

Excellent! to all at Verizon, and thank you for the best of the best cell phone and team support you have given us! My children and now grand kids are happy, Thanks again to you all at Verizon! Joseph, kids and now six grandkids!

My iWatch was totally broken/crushed - I was attacked by a dog and he took hold of my wrist, shaking it, and would not let go. The iWatch actually saved my hand from being mangled. I submitted a claim on-line with Asurion and followed their directions including making a co-pay and I received a new iWatch the next day! Asurion emails & updates you every step of the way -- from sending me the new device thru their receipt of the broken device. I know that the cost is a lot of money per month (at least to me) but having the security of knowing that my devices will be replaced immediately and that I would be guided through the process of exchanging devices, is well worth the extra money. Again, my experiences with Asurion have exceeded my expectations.

They were fast and followed through thoroughly. The only thing I would change is being overwhelmed with all the other things should add to my account. They were friendly I just felt stuck listening to what I did not need or want. I finally pretended to get a call so I could leave.

Everything went perfectly smoothly. It's a very good service. The missing star is because I think the cost to replace the device is too high. I pay over $300 a year for this service and I'm getting a used phone when I make a claim.

I was very pleased with my service from Asurion because years ago I had a bad experience with them. Right now I highly recommend Asurion for your cellphone insurance carrier. I lost my pretty new and expensive cellphone and just knew I was screwed but Asurion replaced my cellphone with a new one in about three days. I was so happy!

Got my new phone in a day or two! Awesome shipping time. AT&T rep helped us file our claim. Box and postage included, but could use better tape. Wish you included a screen protector as that was damaged as well as case.

Had an issue with the replacement phone. Made call to identify the problem. Did some troubleshooting with the representative. Found phone was bad. A new replacement phone was sent out the next day. Received the phone followed the activating instructions and all is good.

I dropped my phone in a lake and needed to get it replaced. I was expecting a lot of paperwork and hassle, but the online process for getting a replacement was smooth and easy. The delivery was fast, the service was helpful when I had a small hiccup, and the device was in great shape. Thanks for the help!

My replacement phone was delivered on schedule as promised. However, I was rather dismayed that it couldn't be delivered on Sunday, or that there was no place where I could go to pick one up. Since I operate a business, where I need my phone, this was critical for me.

I dropped my phone in the toilet, there was no fixing it but that’s wasn't a problem since I’ve always had insurance on my devices. I thought wrong. I called immediately & spoke with an associate who assured me I’d receive an iPhone 7 which would be an upgrade so I continued & completed my payment over the phone. Sadly the company didn’t even bother to inform me that the phone I was suppose to be receiving wouldn’t be available for another two weeks. So I wait 2 days & call back, only then did an associate say that the iPhone 7 was out of stock & they weren't sure when it would be available again.

Replacing the phone was quick and painless. The new phone is working well and set up was easy. I am very happy with it. I will definitely keep your protection in mind when making future purchases and will recommend to friends.

The representative listened and took care of our issue without a problem. Two days later our replacement arrived. Easy peasy. We returned the damaged device right away and even received an email from you when you received it. That was a nice touch, it meant I didn't have to wonder and worry. Thank you.

It was a fast and simple when I had to get my iPhone replaced. I would recommend to all my friends to get and use Asurion. I have always had good results every time I have had to deal with customer support.

Thank you for quick service and helping me get what needed to get done, done. Thank you for helping me with my phone. Will recommend to others. I had problems getting my online claim started, but after that was done, everything was smooth from there.

My son's phone was stolen and he had a new one the next day. We could not have asked for better service! The assistant on the phone walked me thru everything and stayed on the line until we had everything straightened out. I would recommend this company to everyone!

The whole process was very easy. I had a replacement phone in a matter of days. I had to take the phone to AT&T to be activated because the instructions gave a number to call -- which, of course, I couldn't because I didn't have a working phone.

Timely... supplied me with a compatible unit since they did not carry the one I had. Customer Rep was great. She was knowledgeable and patient. The response time is also worth its wait in gold. Thank you for the service.

Fast and easy claim for phone replacement. After submitting claim on Verizon, the phone came and I mailed back damaged phone in the prepaid envelope. It was quick and painless. With any other phone claim I have done, I have never had an issue. I would highly recommend this service from Asurion.

I was SO pleasantly surprised by the incredible ease of the process and friendliness of the staff with Asurion! In a single week I lost my phone to the bottom of a lake and my son cracked his screen. In both instances, they made the replacement and repair process a breeze! So glad I got this coverage!

My phone was stolen, and it was replaced in 2 days! I did not think I would I would receive it that quickly. However, the shipping container provided a mail-back envelope that I didn't actually need. Thanks.

The female I spoke with was educated and helpful, polite... explained every step and helped me out with all my questions. I spoke to two women both pleasant. The second one is a true Asset!! Thank You for going above and beyond my way expectations. She even caught where I was being double charged by my carrier for 5 consecutive years on numerous lines. Saving me 40 plus dollars a month. If I could give her a bonus I would. She didn’t have to point that out but she genuinely wanted to help me and it showed.

I forgot I had insurance on my phone when it was stolen. To my surprise I saw it was in my billing package. Filed the claim and I had a new found in three days. Also got the reduced deductible because of the remaining policy period. Worth the money.

Easy, fast, clear communication, accurate... what else can I say, but in a world of delays and hassles, this is not one of them. Makes the misery of a damaged phone a little less miserable. I will keep my Asurion Insurance policy in place.

I love the very fast service you receive every time you need to resolve an issue. Thanks for the quick turnaround on the last claim. My son is the one that really appreciated it. I'm a little disappointed in the size of the replacement tablets. Soon they will be a iPhone... just saying. Thanks again... but hey that's what I pay for every month, right?

OUTSTANDING customer service!! Best that I have ever dealt with! 100% positive experience!!!! From the initial phone call, where a person actually answered in a timely manner, to how fast and easy it was on the phone, and then to receiving the replacement product the next day.. It was all simply mind blowing! THANK YOU!!

Asurion, did a great job handling my damaged phone and replacing it. Professional, knowledgeable, friendly. There was no wait time and they immediately expedited my order. Asurion is definitely a top notch insurance company, with very good people working and excellent representatives. I will definitely recommend them to everyone I know.

Phone was damaged on Saturday morning and I went to my local carrier's store to report the incident. I received a replacement phone Monday. I was so impressed at how fast I received my phone when it was the weekend.

The customer person was very professional and helpful. We didn't know what to do so she was able to walk us thru the process and it was very successful. Thank you for being patient with us and helping us with our claim.

Thanks to everyone. It was an easy fix to my phone trouble. I am not the most technical person, so I was very happy that I could do this on my own. I would encourage everyone to look at the insurance before purchasing a new phone.

Spent a couple of hours with a tech trying to correct the problem with my original phone with no luck. Wasn’t aware until after the fact that it would cost me $200 to receive a refurbished phone... thought it was suppose to be $50. Pretty simple to get all my info transferred over to the new phone.

I have had to file 4 claims in the last 4 months. I wouldn’t have my account without Asurion on it! Asurion is OUTSTANDING in every aspect! When I need to replace a device, it amazing how fast I get my new device! If there is 1 downfall, it that I must enroll and reenroll different device to file claims. Each time I do this, it resets my deductible and cost $299.99. Thank you for being quick in getting my new devices out to me when I without. GREAT service!

Everything was easy and smooth and the waiting process was very fast and courteous and my replacement phone is exactly new and the set up process was very speedy. But I really appreciate the whole process from beginning to end.

Good communication. Everything was explained well. Staff was friendly. Phone came right away. Fast shipping. Will recommend to friends and family. I got the insurance because I know it’s worth it just in case something happens to our phones. Keep up the good work.

Came on time and everything for the phone was there. Nothing missing and good service. Nothing was broke and got what I needed as my charger, headphones and sim card came in the afternoon and in the right box and delivered with good service.

Processing the insurance claim was hassle free and quick. I got the new phone very quickly and in great condition. The return was also very easy. The new phone works perfectly so far. Overall I was very satisfied and have no complaints.

The girl helping me was great. The program suck. It’s not user friendly too much to make changes. It’s a ** up system with they never bought it. It make errors and causes judge time loss. It’s a total disaster. I can’t say one good thing sorry.

Very professional, and worked with me to make everything right. Product return and reactivation was super fast and easy. Would definitely recommend this service provider to everyone and would use the service again hopefully I don't need to though. Very happy all around.

I like the fact that you respond my call and the solution of my problem. Also the faster you send the product to my address. You also told me very clear what is going to be the next stop to put my tablet back in service.

I went to the AT&T store on Saturday to order a replacement phone for my sister. We contacted Asurion to file the insurance claims. The process was efficient and easy. The phone arrived on Monday. Went back to AT&T store Tuesday where Mychal nicely activated the new phone. It was a great experience.

Friendly, helpful. Very understanding and considerate. Professional customer service. Easy to use website and upload documents and loved email status. Able to check status online was great and tech friendly use.

Everything was ok. Phone came in on time. I am trying it out and hope I don't have the same issue. I felt the device to be a little warm. So hopefully the device is not faulty. Thank you for sending a new charger.

When my phone got lost I panicked. Asurion was right there to help me and I had a new business phone within 24 hrs. They explained everything to make the process of obtaining a new phone simple. Highly recommend them.

Please do not purchase this replacement device plan. There are many errors in their system and representatives have no control over. Card was charge multiple times and spoke to six agents with all different instructions.

I was well pleased with the service. Thank you. The assistance I was on behalf of the replacement of the damaged phone was excellent. I received the replacement phone in a timely manner. Got the new phone and it’s working as well as could be expected. Thanks again.

I lost my Apple Watch. After searching all day I filed a claim. The next day I found it and called immediately to cancel the claim. I was treated very fairly and my claim was canceled. Everyone I spoke to was polite and very helpful.

Your service was overnight turnaround & everything went very well on the setup at the beginning of the new phone except, when we were transferring the info to the new phone I had to wait on callback. Representative couldn’t help. Ended up going in AT&T to complete setup.

Service was quick and professional. Great Job. I wasn't pleased that after paying a monthly fee, there is a copay. We are retired and elderly and it is a real hardship. There should be some sort of break for the elderly.

All in all well. Received timely even with holiday weekend. Other phone would not come on after so lost backup but all good due to I needed to clean off old apps and such. Insurance claim was easy to file online.

I received excellent guidance and care when sending my phone for repair and then purchasing a refurbished phone. My interaction with the company and the people I visited with were great. At this time the phone I received is very good. I will definitely recommend to my friends and family.

Website was quick and easy to use. Was expecting a return on Monday (made the request online Saturday day). New phone and accessories arrived early Sunday. Great shipping and website I did not use the tech services available because it was not necessary but cool that it was an option.

Very helpful, easy to transfer data from the old phone to the new phone and very easy to ship old phone back. Quick delivery of new phone. Received it the next morning. Upgraded me to the next generation refurbished phone.

The person that helped me did a great job and was very patient and understanding. It did take us a while, but walked me through the process with great understanding and knowledge. I would recommend him highly and the set up was a great experience.

Everything was great. But I didn't like to send my license over the internet. I have been a loyal customer over 20 years... to prove who I was. I hope I don't have to go do it again... I will not be happy about that.

The LG V30 was not available in the color that I wanted so I was given the color I wanted in the LG V40. An Outstanding offer I couldn't refuse. The service was fast, friendly and professional. Insurance definitely worth having. Satisfaction without any doubt.

The representative displayed professional customer service skills. He was very helpful with setting up my phone and getting a lot of my data from my old device. He is a great asset to your company, please have more like him.

Very fast and easy service. Done all by app for first part. Keep up the good work. Pro Tech rep was wonderful and professional. She was very knowledgeable and respectful. Overall a very smooth process. Recommend the insurance coverage and ProTech app to everyone.

Filed claim online, replacement was here next day. Set up was quick and pain-free. I hate paying for phone insurance, but service and quality were top-notch. If you really need fast easy service in an emergency, Asurion is a lifesaver.

It came on a timely basis. My old phone I was having a hard time charging. I'm lost without my phone, I access the Internet with it as well as use it for work. I'm so glad I bought the insurance for it.

AT&T. Very good service. Quick and easy. Got our phone the next day even after the Fourth of July. I like that the deductible is billed on the next phone bill. That is very convenient and helps especially when I don’t have the funds right away.

AT&T. Contacted Asurion and filed a claim for my son's phone. The agent was very helpful courteous and respectful. Ask me for a few important questions and was able to help me finish my claim. I was helped in a very professional and courteous fashion and would recommend this insurance to all my friends. Thanks again for your help! James

AT&T. Took long the initial time. Was on the phone multiple times the previous night because my info was put in wrong. But everything got fixed and my phone is on so that’s all that matters. I’m happy with the service.

AT&T. From start to finish Asurion handled my claim well and made sure I received it in a timely manner. I also like the extra security they have while processing the claim that way I am not up against any scammers.

The process of leveraging the website to go through the entire process was fantastic. I had my phone within a day and was able to set it up on the phone within 10 minutes with you all. Thank you for the help!

I had to file a claim on a stolen Watch/Phone. The representative was courteous and helpful in filing my claim in a timely manner and getting us the replacement device in a timely fashion. Thank you for your prompt service and response time for my claim.

Made the request online. Received the replacement phone the next day- the enclosed package to return the broken phone was easy to use- and send. Of course the only thing that could have been better was that the deductible be cheaper!

Much improved service by being able to sign all documents electronically instead of having to print sign and email back. Online claim process very easy and took very little time. Much better than previous experience with claim. Easy setup of replacement device representative very helpful with all aspects of new phone setup.

Verizon. This was outstanding service, less than 24 hrs turn around. We were please, happy with how easy it was to process the online service. We have been very happy with the replace and easy it was to sent it back to the company..

I have had nothing but problems since I began contacting this company for a replacement diamond earring back. All I needed was an earring back. I have had to make at least 7 phone calls in regards to this since June 7. My first phone call was 90 minutes long and nothing was achieved because 12 days later I called and they did not have anything with the claim started. I had to make 3 separate phone calls this evening just trying to find out how I can actually get my package back. Now they have my diamond earring (because that is what is required in order to receive a replacement back) and I have no guarantee that I will ever get it returned to me.

Took my damaged phone to the Verizon office and they were most helpful to get us connected to Asurion. Once the contact was made it was extremely easy to send the old phone back and in no time we had the new phone. Thanks for such fast service.

Process through Verizon was super easy and the phone arrived just like it was projected to and in great condition. Return process was super detailed and simple. I have absolutely no complaints about the process and would definitely recommend it to a friend or family member.

This is simply the most unethical company I ever dealt with in my life. First, I was sold the Asurion phone protection insurance at the moment I bought a brand new phone at a Bell store. So Bell is also responsible as they also gave me incorrect information at the moment I signed up. This unethical company: Never told me they could send me a USED PHONE as a replacement for my phone in case of a claim, which is INSANE considering the fact that, besides the $16 monthly fees, I'd have to pay extra $299 plus tax to have my phone replace! I was expressly told at sign up that I'd get a brand new phone in case I made a claim and this is clearly not the case. They told me to read the fine print on their website when I contacted them. Still, they increased the price I was told from $249 plus tax to $299 plus tax for no reason, just another way to take more money.

Fast delivery! Professional and helpful! Would recommend to all friends to purchase additional warranty. Phone was delivered to my remote location in just two days - and a major storm and flooding. Love this company! Will continue to purchase this warranty on all our phones.

Hello AT&T. My Customer service representative was very smart, knowledgable and helped me quickly to help me resolve my reason for calling THE other day. I was very satisfied and now have a replacement phone!!! Thank you very much. Lori

Everything went smoothly. Not a problem at all. Great service. I would recommend this service for your cell phone. The phone was received in 24 hours. Returning the broken one was easy to return. The online form was easy to fill out and my claim was easy to fill out. The new phone arrived on time and was easy to set up.

I was very impressed by the Asurion team who helped me get back to normal after dropping my phone and cracking the screen. I was a little worried because I use my phone for business and the Asurion team did everything they could and within 24 hours I had my new phone back up and running! Great job team!

There was a little trouble starting as Verizon said I needed to start with Asurion and Asurion said I needed to start with verizon. There wasn't a great process to initiate the claim but once I got it started it was smooth going. Thanks!

Always a great experience. Friendly staff. Don't try to make you feel foolish. Very fast delivery. Keeps you up to date on the status of your claim. I always recommend Asurion to other customers. Thank you for always being there for us.

Great people working the phones. Always help me thru the process and are patient. I am not good with online processing so I rely on being able to call and talk to a person. Very pleased with the new insurance coverage as we have a number of phones.

Have paid $10.00/monthly for insurance for my iPhone 7 plus for 3 years, when I bought it brand new. Never had a claim and last week my phone started malfunctioning. Couldn't make or receive calls. I had to pay $149.00 for a refurbished phone that came out 3 years ago. Not to mention the 10.00 a month I paid for the insurance. That's vanishing deductible??? $149.00. I could have purchased the newest iPhone for all the money I paid you. Instead I got an old iPhone that is refurbished. Totally unacceptable.

Verizon. It was as promised and next day delivery, I was satisfied with the replacement product as well as the delivery promise, It is good to know a company will come through on their promises. It was quite satisfying to be able to say thank you for what you promised.

I was glad to receive in 1 day, so that was real good because the cell phone is very-very-very important to have when away from home. SOME OF THE CALLERS I HAD TROUBLE UNDERSTANDING BUT IT WORK OUT OK. A cell phone is very important to have away from home.

AT&T. The company has Great communication. I received quick service. The new device works well. It was easy to get the device set up. I received postage to return the old one. Thanks for getting me the replacement in two days. Much thanks for everything.

Service was quick, efficient and handled in a very simple manner. I got the replacement phone the next day and all of the details were done easily (saving time and effort). I can endorse the Asurion service without any reservations.

I did everything online, went through all the steps, did what they recommended with what the phone was doing. I ordered a new phone, which I received the next day, sent the old phone back, process was done, no problems.

I was so pleased that when I took the phone to Verizon he immediately called you and you simply told me that we will receive a new phone the next day and your sent a link so we could set it up and transfer all saved to the cloud to the new phone. Thanks so much!!

Thank you for your expedient and hassle free service!! I have not had any issues whenever I have to use Asurion anytime I required their service. I hope they keep up the good service that they provide to their customers.

I got a great respond. My phone was broke. I talk to a rep, got my protection plan and I got my phone on a timely basis. I love my phone and AT&T's service is amazing. The rep was a great help. Thank for the years of help!

I have insurance for a lost phone with Asurion via AT&T and it's almost scary how hard they make it to actually file a claim. I've submitted no less than 6 affidavits that have been denied for writing down the information I received from their support staff verbatim. So far 8 days and no phone, and submitting the 7th affidavit tonight. ABSOLUTELY cancel the insurance with these scammers and go with Apple Care.

Very accurate and helpful. I will recommend Asurion to my friends. The product arrived on time as specified. I am very happy. Thank you for all of your help and expert understanding. I am very happy with the service I have received.

Great service, great agents, low deductible, and fast shipping of my new phone. Couldn't be happier! I highly recommend this service to anyone who needs insurance on an item, it was virtually a no hassle process to file a claim.

Asurion does NOT have certified phone repair shops in the Dallas - Ft. Worth Metroplex, which makes no sense. However, the representative that assisted me was exceptional! I received my replacement device in 2 days. I would definitely recommend Asurion to my friends and family. Thank You -- Scott

I stopped in to AT&T and the salesman did all the paperwork, only took about 15 minutes and I received the phone in the mail within 2 days of filing paperwork. Very smooth transaction and happy with all involved, I called into AT&T customer service and it only took about 15 minutes to activate the phone and get it all working properly.

I am very happy having your company. You are always there to help. I would tell people that you are always there to help with a problem. I like the fact that they send a person to your home to fix your phone. I like that.

AT&T. Once I was directed to the DM, my experience was excellent. The staff member at the store, well, not so helpful. Our company relies on the service, so I was delighted to be directed to the person who has our best interest at heart. She is an excellent customer service minded individual. Very happy with the results.

Verizon. The process was easy and fast to replace my phone. I dropped it in a puddle of water. No questions asked, I had a new one the next day for my deductible cost. Easy peasy! For clumsy people like me, it's worth it! Thanks Asurion!

AT&T. Received phone within 36 hours of ordering (next day shipping) phone is in great condition and the packaging to send the broken phone back made the whole process very convenient. Also they provided good instructions on resetting old phone which no longer was in working condition. They could make the activation process a little easier if you don’t have another phone in the house but that’s minor compared to the quick service and condition of the replacement device.

AT&T. Personnel handled my problem quickly & politely. My biggest concern was using the Telephone prompts since I have multiple lines. Using instructions should be easier to follow. Also, would much prefer option of sending replacement phone to my PO Box since having someone sign is very inconvenient in my case.

AT&T. I believe you guys were very helpful being that I needed my phone as soon as possible and was delivered in 1 day. I was very content and would definitely recommend you guys to anyone. The insurance communication was simple.

Great service, I filled my claim online right after the lost and try to reach it thru Find my phone, no good luck! I got my replacement 2 days after my daughter lost her phone and reactivated her line right away. Having a discount for not making a claim for the last 12 months was a plus, thanks so much.

The claim process online was very simple and quick. We were updated every step of the way and the new phone came very quickly. All of the instructions were clear on activating the new device and sending back the old device was easy.

I really appreciate them taking the time to help me get that phone for my 82-year-old dad that’s a veteran. He’s happy with his new phone and I really think the representative that helped me did a great job. I’m pleased. Also my son had lost his iPhone Eights. It was replaced. I really appreciate I was having to yell.

Your response was very quick and within a day I got my new cell phone. I got timely and accurate information about the status of my claim. I am very satisfied with your prompt service. I would recommend this insurance to other customers. Thank you.

Great service and fast reconnect when my phone got to me like the lady said the next day. Thank you. So far the phone working great . Just keeping it safe now to the lady that helped me. Thank you very much. You were awesome. Willie

Handicap with TBI and Blind L eye. All who I dealt with were extremely patient and helpful ! They were able to walk me through my frustrations in all of my lack of knowledge and recall/ memory. Thanks to all!

We had a cell phone stolen while on vacation in Europe. Upon our return home, we went to the AT&T store to file a claim. They explained the process and also noted we could receive a replacement within 1 day if claim was completed by the end of the business day. We completed the claim in the timeframe. Our new phone arrived the next day as expected. The phone was the same type we lost and worked perfectly.

Very professional, helpful, patient and informative. Couldn't have asked for more!?? went in with a water logged phone. The woman that helped me was able to save all my info on the phone even though the phone was a loss. I will say it was successful win for me and I had a new phone by the next day...

Thank you Asurion for making the process so easy and fast. After my husband dropped his phone in the middle of a lake Asurion made sure he got a replacement the very next day. He depends on his phone for work so it was a great thing. Thank you.

The Rep that help me today, was very helpful. She walk me through all the steps, to make sure everything was complete before leaving the line. She did a very good job. She did her job, very good. Greatly appreciated.

Great support and follow up, all staff was friendly and ready to help. This replacement phone was for my brother and had to be shipped to him in CA, he received the new phone with no issues and I am very satisfied.

I needed a new phone due to cracked screen. I received a new iPhone 7plus, and everything went as they said it would: on time, helped with transferring information to new phone (tech was wonderful). I'm pleased with the service I received.

I lost my phone while traveling. They send me similar phone overnight, they were great. I recommend their service, the lady that took my call was very accommodating and helpful. I was able to get my phone and load all information and get back to normal.

Asurion was very helpful, efficient and they made the experience very easy. They made it easy to send my device and receive my new device. The person that helped me was helpful and explained the process so I was able to understand. I received my new device almost immediately.

I lost my phone floating the river on a Friday. I called it in when we got home and I received my replacement phone the next morning, on a Saturday – that’s the fastest service I’ve ever had. They have definitely upped their game.

Fast and so very easy! Very happy with this service. Had my new watch the next day. Thank you! I made one quick phone call and the next day the new watch was delivered. Asurion made it very easy with step by step guide the whole way.

On June 29 I filed a claim with with Asurion for a cracked screen. I could still use my phone but wanted the crack repaired. I took the phone to their certified technician. They ended up not fixing the cracked screen and broke my phone beyond use. The screen was black and the home button wouldn't work. I called Asurion and let them know what happened. They said they would replace the phone for free since it wasn't my fault. They wanted me to sign an affidavit and send id. I did all of that and they sent me an email saying I would have to pay a deductible of $112. I called them back and they said if I wanted it taken care of quickly, I would need to pay $112. Well, I am not paying for something their technician broke. It has been 7 days since the initial claim and I have called them several times.

Our Verizon coverage in this area is very spotty. At times even our home phone does not function properly. Occasionally even internet is not available. However, it is better than our prior carrier. Set up of my replacement phone went well.

Was sent replacement phone on June 3. Wasn’t new iPhone, which I knew from having many past phones from Asurion, this was going to be a problem. Sure enough, phone freezes on me loading new settings and does not come back on. Was sent to finish info requesting NEW IPHONE, not refurbished, and it took about 45 minutes to go through the process. They told me new phone would arrive on Tuesday, June 25. Did not receive phone that day. Had to go through entire process again after calling Tuesday and didn’t get new IPHONE til Thursday, June 27.

Thank you for the prompt service, such a great experience!! Love that if they do not have the same phone they will replace it with an upgraded model! It was supposed to be delivered the next day but it got delayed but 2 day turnaround for a replaced phone still great, thank you again!!

Great fast service and super fast shipping. Set up was easy. Super easy claim service. I was able to complete the claim online and with ease. Definitely worth buying the insurance. I had no issues with any part of my claim.

Asurion has been protecting my devices for over ten years. My younger son is really rough on his phones and Asurion has replaced his devices within a day every time. Submitting a request for service is quick and easy online, this last time I had an issue submitting my request online and called the 800# and the tech that assisted me was courteous and helpful. Thanks Asurion for your high quality service.

Phone was lost. Replacement claim and process was concise, fast, and easy. Phone was shipped and available within the timeframe mentioned of days. The activation process was simple and readily available. The customer service team on both sides were great and very transparent. Great job! Thanks AT&T and Asurion.

Fast replacement.very pleased with service.old phone was in very bad shape not fixable .and received a new phone works great and fast customer services and very helpful in connection with my new iPhone, and was using it right away. Will definitely use this insurance in the future.

Verizon. I had received my phone the next evening, I have found it to be easier to use and the glitches I had with the other aren't what they were. The staff was friendly and informative. I would recommend them to anyone.

Verizon. They sent me my phone quickly. It was a pretty seamless transaction. I was sent my phone within 2 days of my phone breaking. I sent the damaged phone back in the enclosed envelope. I received a confirmation of the receipt of the broken phone.

Super fast, easy, and convenient. My phone arrived the following day and all the emails had very easy and simple instructions to follow. The staff that texts back and forth was very nice and helpful. Highly recommend. So glad we had the phone insurance and they use this company.

My old phone always got so hot it was hard to hold, even when It was charging it was hot.. And it would not stay on for me but for a second. Thanks a lot for helping me. WE have had AT&T for a long time now and even our home phone is with AT&T. You have always been there when we have needed you.

AT&T. Very quick and cheaper than buying a new one. I use The tablet for my son and he absolutely loves it and uses it on a daily. We have used the insurance a few times but this was the cheapest by far for us. We paid 37 dollars to have a new tablet at our door in one day.

I needed information regarding international data plans. Customer service was very helpful by explaining my options. She was informative, efficient and friendly. She was pleasant and patient when I wanted to review the information to make sure I understood correctly.

I received an amazing refurbished Galaxy Note 8. My other phone was cracked beyond simple repair and I was sent this one to replace it. Very satisfied with the service online and over the phone. Shipping was very quick as well.

Asurion was quick to replace the phone without making us feel like we were jumping through hoops! The phone was shipped quickly and arrived on time as well. I would recommend putting insurance coverage on your phone as this has allowed the replacement of a phone that was in an actual Otter Box.

No issues, everything went smooth and staff was very help. I wish that the deductible was not so high still, but to get it replaced. Still not bad. This is my second claim in 4 years I believe and always goes well.

I lost my phone in a river. When I got home I notified Asurion with an online claim and got my replacement 2 days later! Thanks for processing everything so fast, I really need my phone for work purposes and was glad to be back so soon.

Great speedy process that was very easy! Thanks for helping us get a new phone ordered and delivered within 48 hours of losing our phone! I will always use Asurion for insurance moving forward. Person on the phone was very helpful and attentive.

The claim process was simple and easy. The new phone arrived the very next day. Completely satisfied and would highly recommend. They sent the prepaid envelope to send the damaged phone back and that was it. This is my second claim. My grandson has been hard on his phones.

In the past, I've used your service and then it took several days to receive the replacement phone. This time, the replacement phone arrived the next day! This is MUCH better. Returning the phone was also easy; I just dropped it off at the UPS store.

Amazing service... Quick, fast and headache free. I would love to recommend it to anyone else and have been a customer for many years. Thank you for your service and I will continue to utilize this service.

Excellent service, received replacement iPhone with exactly the same specifications within two days. Called me before the arrival and made call appointment for a ProTech to guide me through transferring the info off the old damaged iPhone to the new one. Gave me a no cost return of the old iPhone. Fast, efficient and thorough.

I was very pleased with the service that I got. It was fast and easy and didn't have no issues or problems with anything about the series. In the future I will go through the company again if any issues comes up. Also I would recommend this to everyone.

Representatives were always very helpful and I was able to get my device quickly which was nice. They even helped when my new device malfunctioned and were always able to help with any questions we had. Would recommend for anyone to use them for insurance.

I hate having phone issues, but every time I have Asurion has made the process easy and headache free. The people at Asurion make a massive headache easier to deal with. Nothing but good things from this company and the employees. I always have to call them back for help setting up the replacement phone. They never make me feel as dumb as I am.

When I lost my phone, I called Asurion. I was not able to go more than a day without my phone because of business. Super fast response and delivery, a great product was delivered, all around excellent service. I'm glad I had Asurion and will continue to carry Asurion. 5 stars for them!

My warranty exchange was so incredibly easy and went very smoothly. I thought it would be a lot harder to do, but you guys made it super easy and my new phone got to me very quickly. I also liked the fact that packing materials, a shipping label, and tape were provided to me. It was very easy to ship my old phone back. Thank you.

The response time was amazing and I received my phone the Next day. The phone was lost and replaced, without any issues. It was all done online, without any problems. This was our fourth time using the insurance. The website was easy to navigate and I didn’t have any issues navigating. I would recommend Asurion to anyone who purchases a new phone.

My phone is a android, and being it is a android the screen warranty does not apply. I have never filed a claim for damage, and have been paying insurance coverage for many many years, and this first time I go to use it, because I broke the screen, I am informed that I cannot have the screen replaced, yet I can spend $149.00 to replace the phone. Amazing!!! In my literature, the wording is “screen replacement $29.00“ false. Not happy.

Asurion make it very easy for me to process my claim online. And my phone replacement was shipped me in 3 days. It was very easy for me to track the shipment and know exactly where it was and when it was delivered.

Service was impeccable. Asurion responded immediately to my wife's phone loss. The replacement process could not have been easier or faster. I highly recommend Asurion. I have their protection on my iPad and 2 iPhones.

Dropped phone face down on cement floor. Glass shattered. Contacted you and I had a new phone sent out next day! Was very pleased and grateful I had gotten the insurance on my new phone. Had only had it a few weeks.

Everything was great. I received my phone quickly and it was easy to transfer all info. Customer service was great! I didn’t have to wait long for customer service to activate my phone. Happy customer for many years! My business will always be with AT&T.

Really fast turn around, very simple, ATT was very helpful as well. My phone charge port was not working and could not be fixed so we had to utilize our iPhone insurance. Thank you for a easy to use experience that was quick.

I broke my phone within weeks of purchasing it. Asurion sent me a new phone within two days. I was up and running immediately. It was great to be able to have my phone working so quickly, without having to leaving the house.

Went to Verizon and didn't get much help from them, but when I went to the Asurion it was great!! They were fast the online help was absolutely fantastic!! And the delivery was fast!!! Would recomend this to anyone who has an expensive phone! It's fast and great service!!!

It was a very good experience and the new device worked excellent. The return process was easy to do. The new coverage is the top of the line. It is a world calss coverage and practical when you have multiple lines. Thank you.

6/24/19 I filed a claimed lost my phone and they simply denied my claim stating program abuse, after collecting all my monthly payments, I want to refund or replace my phone since I need the phone for work. No question ask. They simply denied the claim without reason. This company is a big crook. Stealing people's money.

I was extremely satisfied with my experience with Asurion. The whole process took less than 30 minutes. I received a response to my claim in minutes and received the replacement phone promptly. I was pleasantly surprised of this hassle-free experience. Thank you.

Everything went according to plan. I have no complaints to write about. I thank Asurion for great on time service. The phone arrived when predicted and the set up of the phone was a pleasant and smooth process. My phone is currently up and running without any issues to report.

The Gentleman taking care of my device was friendly and knew what he was talking about. He tried to fix it but then referred me back to my insurance because of the damage. I would take my phone to him anytime.

Great service and delivery was expedited. Phone is refurbished, but looks new. I would give the company 5 star service. I was able to handle my transaction online and was just as good as speaking to a human being. Would definitely recommend to friends and family.

The person I spoke to this afternoon was the first person I’ve talked to since beginning this process whom I could understand and who seemed to have my best interest in mind. She was very competent and easy to work with.

Very helpful and quick with filing the claim. Received device very quickly and didn’t have any issue with device I received. Only issue I didn’t like was that the device was not charged up at all when I received it. That’s the only complaint I have. Very easy to ship my old device back as well.

My iPhone X had a green line on the left side of my screen. The service members I spoke with were readily available and patient with me to resolve my problem. They immediately sent my replacement and assisted me setting up my new phone. My experience was excellent and I recommend this service!

I had no problems with my claim, there was no questions or issues. I knew if there was I only had to ask you guys for help. I have told others about the service I received. Thank you for helping me fix my phone.

First it was a rocky start and I was not happy about getting a refurbished phone as a replacement but Asurion sent an upgraded factory new device and made the situation right. Overall very satisfied with the service after several encounters with customer service. Because Asurion made it right I removed all negative social media postings.

My phone was stolen. As soon as I reported it, which was simply filling out a form. My phone arrived quickly and though setting up was not as easy as a new phone. It merely took a call to Verizon and I was good to go. I'm glad I insured the phone. I kept the insurance for the one after it too!

I was very pleased with the delivery, I was very very pleased with the phone rep that help me get my phone activated he was very patience and polite as well as the In store manager at AT&T here in West Memphis. I was totally please with the total process.

Great and fast service. I was able to activate my new replacement without difficulty. Customer service was helpful with finding my deductible and completing service. I would have liked to have a lower deductible with how long I have been paying monthly payments.

Handled our claim in a very efficient and professional manner. We are grateful. We found our phone and they allowed us to return the replacement phone within 30 days for full credit! We will keep all of our phones insured.

AT&T. Received my phone quickly and with brief instructions on how to reset the old phone prior to packing up into the box. Even the reminder calls helped because I get distracted. Thank you for the reminder calls for people like me.

AT&T. My claim was fast and easy with the help of the person who answered my phone call. It was a very pleasant experience talking to the people who is in charge of getting the claims, this person was very knowledgeable and accurate and all the answers that I received.

Company was excellent and handled all my questions. The technician that helped me set up the phone was very knowledgeable and did his call suck to me as scheduled. The phone was back ordered but suddenly it shipped which was exactly what I was hoping for.

I bought an item with insurance. Now that it is broken they are telling me the part is not in stock and too bad, this is a fraud. They will not give you anything and you will lose more with 50 bucks of insurance.

My son dove in to the lake with his phone in his pocket. After trying to dry the phone with no success we called Asurion and started the replacement process. The only hang up was trying to get "Find My Phone" turned off (this is a requirement to turn in the phone and something that Apple makes difficult to accomplish when your device doesn't actually work). Once that was accomplished, we had a replacement in two days and were able to drop the old phone in the included envelope to finish the process. I'm thankful I had this insurance.

Customer Service over phone was great. Took a while to received replacement phone... about 2 weeks. When I called to check the progress of the order, I was told to check online. The online message says, "We are processing your order and will notify you when it is filled." The message said that for 2 weeks. I never was notified and then phone arrived.

Water damage on the phone. Submitted claim online only took 5 minutes, despite submitting claim at 3pm the phone arrived early the next morning. Was back online in less than 24 hours. Couldn't have been easier.

The process for getting my new device was easy and quick. I ordered my replacement at 9:30 that night, and received the new one the next day at lunchtime, so the shipping time was exceptional. I also had several days to remove the data off my current device and transfer it to the new one, before having to ship it back. I would highly recommend this coverage for anyone who has kids, or a clumsy husband!

Asurion helped us replace a broken phone easily and quickly. It helped my daughter greatly. Although we believe the problem was a design flaw, Apple was not willing to assist us in correcting the matter. Very happy that we decided to get the insurance coverage for situations such as this.

Was fast with my claim and new phone the next day!! Excellent customer service and couldn’t have been any happier with the support staff!! Thanks for the quick response and turnaround to my new device. Keep up the great work and your staff should be rewarded!!??

Y'all did a very good job. It was fast and to the point. When I called I had just lost my phone for the second time in a month. They made a bad experience easy to resolve. Thank you for the fast delivery.

Received my phone fast with no hassles or disagreements and everything was there to send old phone back so it was simple and fast. My only complaint was for someone like me that has been paying for insurance for 3 year with no claims it should have been cheaper deductible than someone that has had claims.

It was handled quickly and efficiently. Everyone was very nice. The replacement phone arrived the next day and now it is working great. I was sent everything necessary to mail back old phone, including the “postage paid” sticker. I can’t think of anything else to say except I’m glad I had the insurance.

The service was fine. I spoke with an agent and told them my issue with the device. They sent me another device timely. I was able to get back in service within a few days. I received the package to return my broken device which was very good. I didn't have to find one myself.

Service was great. I liked how they resolved my issue in a fast manner. They sent my replacement right away. Easy instructions for my setup followed by easy mail back instructions. Customer service was very professional as well answering any questions I had.

From the beginning your staff was courteous, patient and professional as well as helping me through every step. I was very impressed with their knowledge and felt assured the whole time that the issue would be solved. I was very very satisfied and pleasantly surprised. They were all outstanding. Thank you so much for a wonderful experience!

Staff at ATT store just so helpful!! My replacement phone was overnighted. It was a painless experience!! It is really a shock to have an inoperable phone so pleased to be up and running so quickly!! I am so happy to have had phone insurance. You never know when an unexpected phone disaster can occur!!

Great job on the replacement of my damaged phone. Shipped quickly, easy transfer and setup. Easy online filing of the claim with no problems with the claim. Wished I had used it earlier and would not have fought with a broken screen and camera lens. Great Job Asurion!!!!

My most recent time speaking with an agent at Asurion was very helpful. A couple of the Reps I do think more training after being on the phone with them for over 2 hrs. and they still could not find out how to do something to fix my phone, I would hope they would reach out to the next level. In my case they did not and I had to physically go in person to an Apple store and was told I would have a 2 hour wait there, this is got to be fixed.

Phone came in quickly, got new phone set up easily with no issues. Customer service was very helpful. Satisfied with all the help given to my daughter when having to change phones. Teaching her to adult is a difficult task at times.

Was fast and easy. Thanks so much! And the consultant who helped me activate the phone was awesome. She was very kind and helpful and we both had a good laugh. Thank you Asurion for making this a great experience.

LaTonya took wonderful care of us! It was a really great experience! She called us back to make sure our phone was working properly after updates were completed. She was very patient and attentive. Superior service! Thank you!

My son's phone had an issue with the camera and we put in the claim. The phone was sent to us the next day and he was able to use it almost immediately! It was well worth the insurance. Thank you for making the claim process easy to follow and the replacement so quick.

I lost my phone at an amusement park while on vacation. I got a replacement phone the very next day. I had trouble recovering all my stuff from iTunes. A helpful customer service lady helped get the new phone up and going. Thank you for the pleasant experience.

You replaced my phone when the battery wouldn’t hold its charge. Thank you! You were quick and efficient! The new phone was delivered to my doorstep within less than 24 hours. The transition of all my information from one phone to the next was extremely easy. Your help was very much appreciated! Thank you again!

I had to drive across the Missouri Ocean (normally a river, now flooding has made it an ocean.) to Nebraska City, NE to go to the local Verizon - Vista store. I then had to wait for a replacement Pixel and everything went better than the rest of my life, so everything is good.

At 1st I was frustrated having to put in a claim. Asurion on change that though, great customer service, super fast shipping, made the whole process very easy, stood behind the product and with us while we set up our new device. Teen daughter was so impressed with the super fast shipping. Highly recommend.

Complete satisfaction with the process, and the speed of resolution. The claim was easy to submit and the new tablet was delivered the next day. I could not have asked for any better service that what I received and the service I have received in the past.

I was able to easily and quickly start a claim and received my phone within 24 hours. No assistance was needed. The process was easy and I knew what to expect when I received my phone. Thank you for the quick service!

Everything went as smoothly as possible. I got my phone and case within 36 hours of starting my claim. Everything I needed, down to the tape to reseal the box with the broken phone, were provided to me. AT&T customer service got everything transferred to the new device within the hour of me receiving the phone.

I have used Asurion multiple times for insurance claims and I have always done a great job… I would highly recommend using them for your mobile device insurance. I have been a part of their program for the past 15 years and have had no regrets.

Service was good until I added my address and it defaulted to resubmit a new claim and I was instructed to call on to file it instead of by email. That call too 30 minutes while I was at work and I got very frustrated with the 2-day delay. The operator understood and gave me an upgraded device, which is awesome! I would recommend your service!

Making the claim was very easy and even though they said my watch was on backorder, I still got it 2 days later! The price is steep but if that is the cost to replace, then at least I got great service!