Asurion Reviews

Great service and delivery was expedited. Phone is refurbished, but looks new. I would give the company 5 star service. I was able to handle my transaction online and was just as good as speaking to a human being. Would definitely recommend to friends and family.

The person I spoke to this afternoon was the first person I’ve talked to since beginning this process whom I could understand and who seemed to have my best interest in mind. She was very competent and easy to work with.

Very helpful and quick with filing the claim. Received device very quickly and didn’t have any issue with device I received. Only issue I didn’t like was that the device was not charged up at all when I received it. That’s the only complaint I have. Very easy to ship my old device back as well.

My iPhone X had a green line on the left side of my screen. The service members I spoke with were readily available and patient with me to resolve my problem. They immediately sent my replacement and assisted me setting up my new phone. My experience was excellent and I recommend this service!

I had no problems with my claim, there was no questions or issues. I knew if there was I only had to ask you guys for help. I have told others about the service I received. Thank you for helping me fix my phone.

First it was a rocky start and I was not happy about getting a refurbished phone as a replacement but Asurion sent an upgraded factory new device and made the situation right. Overall very satisfied with the service after several encounters with customer service. Because Asurion made it right I removed all negative social media postings.

My phone was stolen. As soon as I reported it, which was simply filling out a form. My phone arrived quickly and though setting up was not as easy as a new phone. It merely took a call to Verizon and I was good to go. I'm glad I insured the phone. I kept the insurance for the one after it too!

I was very pleased with the delivery, I was very very pleased with the phone rep that help me get my phone activated he was very patience and polite as well as the In store manager at AT&T here in West Memphis. I was totally please with the total process.

Great and fast service. I was able to activate my new replacement without difficulty. Customer service was helpful with finding my deductible and completing service. I would have liked to have a lower deductible with how long I have been paying monthly payments.

Handled our claim in a very efficient and professional manner. We are grateful. We found our phone and they allowed us to return the replacement phone within 30 days for full credit! We will keep all of our phones insured.

AT&T. Received my phone quickly and with brief instructions on how to reset the old phone prior to packing up into the box. Even the reminder calls helped because I get distracted. Thank you for the reminder calls for people like me.

AT&T. My claim was fast and easy with the help of the person who answered my phone call. It was a very pleasant experience talking to the people who is in charge of getting the claims, this person was very knowledgeable and accurate and all the answers that I received.

Company was excellent and handled all my questions. The technician that helped me set up the phone was very knowledgeable and did his call suck to me as scheduled. The phone was back ordered but suddenly it shipped which was exactly what I was hoping for.

I bought an item with insurance. Now that it is broken they are telling me the part is not in stock and too bad, this is a fraud. They will not give you anything and you will lose more with 50 bucks of insurance.

My son dove in to the lake with his phone in his pocket. After trying to dry the phone with no success we called Asurion and started the replacement process. The only hang up was trying to get "Find My Phone" turned off (this is a requirement to turn in the phone and something that Apple makes difficult to accomplish when your device doesn't actually work). Once that was accomplished, we had a replacement in two days and were able to drop the old phone in the included envelope to finish the process. I'm thankful I had this insurance.

Customer Service over phone was great. Took a while to received replacement phone... about 2 weeks. When I called to check the progress of the order, I was told to check online. The online message says, "We are processing your order and will notify you when it is filled." The message said that for 2 weeks. I never was notified and then phone arrived.

Water damage on the phone. Submitted claim online only took 5 minutes, despite submitting claim at 3pm the phone arrived early the next morning. Was back online in less than 24 hours. Couldn't have been easier.

The process for getting my new device was easy and quick. I ordered my replacement at 9:30 that night, and received the new one the next day at lunchtime, so the shipping time was exceptional. I also had several days to remove the data off my current device and transfer it to the new one, before having to ship it back. I would highly recommend this coverage for anyone who has kids, or a clumsy husband!

Asurion helped us replace a broken phone easily and quickly. It helped my daughter greatly. Although we believe the problem was a design flaw, Apple was not willing to assist us in correcting the matter. Very happy that we decided to get the insurance coverage for situations such as this.

Was fast with my claim and new phone the next day!! Excellent customer service and couldn’t have been any happier with the support staff!! Thanks for the quick response and turnaround to my new device. Keep up the great work and your staff should be rewarded!!??

Y'all did a very good job. It was fast and to the point. When I called I had just lost my phone for the second time in a month. They made a bad experience easy to resolve. Thank you for the fast delivery.

Received my phone fast with no hassles or disagreements and everything was there to send old phone back so it was simple and fast. My only complaint was for someone like me that has been paying for insurance for 3 year with no claims it should have been cheaper deductible than someone that has had claims.

It was handled quickly and efficiently. Everyone was very nice. The replacement phone arrived the next day and now it is working great. I was sent everything necessary to mail back old phone, including the “postage paid” sticker. I can’t think of anything else to say except I’m glad I had the insurance.

The service was fine. I spoke with an agent and told them my issue with the device. They sent me another device timely. I was able to get back in service within a few days. I received the package to return my broken device which was very good. I didn't have to find one myself.

Service was great. I liked how they resolved my issue in a fast manner. They sent my replacement right away. Easy instructions for my setup followed by easy mail back instructions. Customer service was very professional as well answering any questions I had.

From the beginning your staff was courteous, patient and professional as well as helping me through every step. I was very impressed with their knowledge and felt assured the whole time that the issue would be solved. I was very very satisfied and pleasantly surprised. They were all outstanding. Thank you so much for a wonderful experience!

Staff at ATT store just so helpful!! My replacement phone was overnighted. It was a painless experience!! It is really a shock to have an inoperable phone so pleased to be up and running so quickly!! I am so happy to have had phone insurance. You never know when an unexpected phone disaster can occur!!

Great job on the replacement of my damaged phone. Shipped quickly, easy transfer and setup. Easy online filing of the claim with no problems with the claim. Wished I had used it earlier and would not have fought with a broken screen and camera lens. Great Job Asurion!!!!

My most recent time speaking with an agent at Asurion was very helpful. A couple of the Reps I do think more training after being on the phone with them for over 2 hrs. and they still could not find out how to do something to fix my phone, I would hope they would reach out to the next level. In my case they did not and I had to physically go in person to an Apple store and was told I would have a 2 hour wait there, this is got to be fixed.

Phone came in quickly, got new phone set up easily with no issues. Customer service was very helpful. Satisfied with all the help given to my daughter when having to change phones. Teaching her to adult is a difficult task at times.

Was fast and easy. Thanks so much! And the consultant who helped me activate the phone was awesome. She was very kind and helpful and we both had a good laugh. Thank you Asurion for making this a great experience.

LaTonya took wonderful care of us! It was a really great experience! She called us back to make sure our phone was working properly after updates were completed. She was very patient and attentive. Superior service! Thank you!

My son's phone had an issue with the camera and we put in the claim. The phone was sent to us the next day and he was able to use it almost immediately! It was well worth the insurance. Thank you for making the claim process easy to follow and the replacement so quick.

I lost my phone at an amusement park while on vacation. I got a replacement phone the very next day. I had trouble recovering all my stuff from iTunes. A helpful customer service lady helped get the new phone up and going. Thank you for the pleasant experience.

You replaced my phone when the battery wouldn’t hold its charge. Thank you! You were quick and efficient! The new phone was delivered to my doorstep within less than 24 hours. The transition of all my information from one phone to the next was extremely easy. Your help was very much appreciated! Thank you again!

I had to drive across the Missouri Ocean (normally a river, now flooding has made it an ocean.) to Nebraska City, NE to go to the local Verizon - Vista store. I then had to wait for a replacement Pixel and everything went better than the rest of my life, so everything is good.

At 1st I was frustrated having to put in a claim. Asurion on change that though, great customer service, super fast shipping, made the whole process very easy, stood behind the product and with us while we set up our new device. Teen daughter was so impressed with the super fast shipping. Highly recommend.

Complete satisfaction with the process, and the speed of resolution. The claim was easy to submit and the new tablet was delivered the next day. I could not have asked for any better service that what I received and the service I have received in the past.

I was able to easily and quickly start a claim and received my phone within 24 hours. No assistance was needed. The process was easy and I knew what to expect when I received my phone. Thank you for the quick service!

Everything went as smoothly as possible. I got my phone and case within 36 hours of starting my claim. Everything I needed, down to the tape to reseal the box with the broken phone, were provided to me. AT&T customer service got everything transferred to the new device within the hour of me receiving the phone.

I have used Asurion multiple times for insurance claims and I have always done a great job… I would highly recommend using them for your mobile device insurance. I have been a part of their program for the past 15 years and have had no regrets.

Service was good until I added my address and it defaulted to resubmit a new claim and I was instructed to call on to file it instead of by email. That call too 30 minutes while I was at work and I got very frustrated with the 2-day delay. The operator understood and gave me an upgraded device, which is awesome! I would recommend your service!

Making the claim was very easy and even though they said my watch was on backorder, I still got it 2 days later! The price is steep but if that is the cost to replace, then at least I got great service!

I had a great experience utilizing Asurion. The help desk technician for the App was very knowledgeable and we ensure all the photos, text, contacts from the old device were transfer over to the new phone. I am very pleased with Asurion.

Really helpful phone support walked me through the process. Replaced my old phone with a quality refurb. Was able to set up my replacement phone from home and transfer pretty much everything. Thanks for the great help!

Very efficient customer service, everyone I talked to was helpful. I would recommend the insurance coverage that we have on our phones, we have had two claims in the last few years and both were taken care of in a timely manner.

I lost my phone on a river trip... in the river so no chance of locating. I called the next day, was helped with such ease, and had a replacement within 2 days! So easy and fast... I will ALWAYS keep my phone insurance! Hahaha, Thank you for keeping me connected!

After all said and done they help me out tremendously. I got my phone fairly quick and was very happy with the wait and information given. I lost my phone in the beginning of the month and got it like the next week.

My experience with Asurion was perfect. The assistant was courteous, friendly and knowledgeable of what I needed. Supplies for replacement were sent immediately and Verizon assisted me in setting up my new equipment. Very satisfied with my service on both ends. Thank you.

Very satisfactory. The phone came quickly and in good condition and I was able to be up and running within the day. The instruction to return it was also very clear. I was contacted by the carrier to get all the necessary info off my old phone and on to the new one.

The service was great! Did not expect my replacement so soon. It was deliver... within hours and I had it the next day! I am very please and will recommend the insurance to friends. If I buy a new phone or iPad I will make sure it's cover by Asurion.

It was easy and quick. Thank you for the ease and fast replacement. I was only out of a phone for a day and a half. I was out of town and you still got my phone to me without any hassle. I would recommend everyone keep insurance on their phone.

Actual took the time to listen & the process was fast. The only problem they were requesting damage phone to be return. The phone was not damaged, it was lost and stolen. That day I retract my path nothing found.

The replacement Galaxy Note 8 arrived the next day as promised and the call to assist with data transfer came during the scheduled time slot and the transfer went very easily. All of the AT&T and Asurion folks we spoke with were very helpful and professional. Can't ask for better service. Thank you!

Thought I would have to upgrade phone, but placed a claim on Tuesday, battery not holding a charge. No questions asked, a Replacement phone was ordered and delivered on Thursday! Replaced with same make and model of phone. Great service!

Transaction worked flawlessly, from the first contact until the new phone was delivered there were no glitches or concerns on my part. It was a job well done by the Asurion organization. Thanks for your efforts. I will be recommending your coverage to my friends.

Dealing with AT&T is never a pleasure but once I got to Asurion life was much better. They did everything they needed to do in a timely manner. My only complaint is about the replacement phone model, s7 Edge, I do not like the screen at all! Wish I had other options.

Verizon. My husband and I both dropped our phones in the river during Memorial Day, and I'm sure that it looked weird to Asurion to have to replace two phones at once. They handled the situation and got us communicating again very quickly!

We were very pleased. I received the phone much sooner than I thought it would be here. The young lady I talked to with your customer service was very pleasant, knowledgeable and understanding. Thank you! There is not much more than I can say. We have no complaints.

I was happy to replace my daughter's phone, even though it took longer than what I was told and it was a little more complicated than before, to get a replacement, especially when you're at work and you're not allow to use your phone, or don't have access to a copy machine.

Everyone was nice and professional. Had the new phone the next day (fast) and that was even after having to provide the paperwork needed to complete the order. Thanks for such good service and I made sure that I had your insurance for this phone as well.

Quick and easy claims process with even quicker replacement. The phone operator was kind and professional and made things very easy and user-friendly. The claim process was very simple and I appreciate the quick shipment of the replacement phone.

We had a phone lock up and could not get resolved. We were able to get a replacement the next day and get functional within 24 hours!!! I would highly recommend Asurion for my friends that buy cell phones. Great support! Thanks, Tim

AT&T. Would definitely recommend Asurion! Online claim system is very user friendly. New phone shipped to me in just a few days and the exchange and set up process for the new phone was very easy and the customer support was great.

AT&T. Great experience. The representative spent a great deal of time helping with troubleshooting the problem. When placed on hold she always dropped back into the call to give me an update versus leaving me on hold to wonder what was going on. Great experience.

The process was quick and easy. I had my new phone the next day and sent the damaged one back in the box with the postage supplied! It also helped that they included a sleeve for the phone as well as a strip of tape to seal the box!

AT&T. They were very fast at getting us our new phone!!! It was really important to us to get my husband the phone so he can get back to having contact with the people he contacts daily. I would definitely recommend to a friend and can't get over how fast the service was. Thank you!!

Verizon. Awesome customer service. Got my new phone the next day. So happy I bought the insurance. I would strongly recommend getting the insurance. It's worth the 11.00 a month. It's the second phone they replaced in a two year period. It saved me thousands of dollars.

Doing everything online made it very easy. I submitted my request for replacement of my broken iPad later in the afternoon one day and got a new iPad the next morning with a return mailer for returning the broken iPad. That was amazing! Asurion delivered great service. I would highly recommend them to anyone.

Outstanding, understanding, considerate, knowledgeable representative. Enjoyed talking to and quickly resolved my issues. Transferred me to the appropriate next individual for a prompt courteous resolution to my issues. Asurion was very knowledgeable about my situation and accommodating as well, overall outstanding customer experience!

AT&T. Very happy, your service was excellent. Can't believe the description on this experience has to be 200 min or it won't take it. The gentlemen that helped me, stayed on the line and had all the patience in the world to help me complete the job!

AT&T. My experience with Asurion was a good one. Shipping for the replacement phone was very fast! The instructions to make the return were clear and easy to follow. I will use Asurion online in the future for any replacements or phone issues.

AT&T. Happy to say that I had a great experience!! Within a few weeks of each other, both of my sons had something happen to their phone and watch. They both had their devices back in hand within days!! Very prompt service!! I did have to fill out and send in paperwork to prove I was myself, which was a bit of an nuisance, but since both claims were so close to each other, I appreciate the checking to make sure a fraudulent act wasn’t occurring. Thank you!

Online attempt to make claim failed due to Asurion’s website being unable to permit me to complete claim. Then, I phoned and got a man who provided outstanding assistance and promptly completed claim! He made up for the terrible online system you have.

I was so pleased at how easy claim was to fill out and when I called to switch the man was so helpful made it a breeze to switch devices! Great customer care! So helpful and gave me step by step instructions over the phone I’ve never had such an easy experience with changing phones. I would definitely recommend the Asurion to friends and family. Really surprised me how easy it is now usually I would of put that of till the very last second but I’m so happy I called immediately after my phone cracking incident. My son also just recently cracked his so now I know it’s going to be a pleasing experience to switch his device as well.

I got a brand new phone and I am sooooo satisfied! Thank God for insurance. The process was quick and very easy. Everything can be done online. I received my phone in 2 days. The price was even better. It was definitely well worth the investment.

Overall very easy to get in contact with and fix every issue with my phone! So glad I was able to use this! Would recommend to anyone who has insurance. :) Steven who fixed my phone in the house was great as well as everyone who helped me on the phone to even the person who helped me get my next phone through insurance! Well worth it.

A quick and easy, painless process! I received my replacement device in less than 24 hrs with no hassles! Easy setup and easy to get help if you need it. Directions are easy to follow. Definitely recommend getting insurance whenever you get a phone!

Great customer service. Made replacement quick and easy. Call failed and customer service tech called back. Very satisfied. The tech made the whole process easy and straightforward. Wait time was at a minimum. Very easy process. Worth the investment. Five stars.

I am very satisfied with the customer service and quick response to my issue at hand. Very helpful and friendly. Always very quick to take care of everything as soon as possible. Thank you. I will definitely recommend them to my friends and family.

This process resulted in an easy and prompt replacement of my grandson‘s phone. It was not a hassle, but an altogether pleasant experience. The claim process and navigation of the website were presented in a very usable format. I appreciated the ease of the claim process.

Asurion makes the process easy! Everything is seamless and fast. I have a family plan and have used this a few times in the past, all with the same, simple process. Very consistent process. So glad I have this insurance!!

Phone was smashed in a skateboard accident. New phone arrived in 24hr. Website is very user-friendly. Old phone was placed in the back and new label was placed on the box. Phone was returned in less than 2 days.

It was super easy to replace our son's stolen phone, even from out of the country! We called to report the phone having been stolen and within less than a week, a replacement was in our mailbox. We received great customer service too. Thank you, Asurion.

When my phone started to malfunction I contacted AT&T and was given the contact information to initiate a claim. Within 48 hours I had a replacement phone delivered to my home and up and running. Although this appears to be a refurbished phone rather than a new one, it is a step up from my original phone in GB capacity. Everyone I spoke with during the claims process was extremely helpful and courteous. A very good experience.

From start to finish, I was thoroughly impressed with my experience. I have and always will carry protection for my devices, as "life happens... it's not if, it's when". Since the beginning, it's been Asurion. This has by far been the easiest claim I've ever done. Everything was online, took less than 10 mins, went smoothly, and once again things are copacetic. Thank you for everything, your knowledge as well as your know-how shows in how veritably easy the process has evolved into. Hats off to you along with a million thank yous.

Asurion was fast and professional in helping me with my claim after I cracked the screen of my Galaxy S9. I was able to schedule the repair for the next day and a technician came to my house. Ran into some problems during the repair so I ended up having to replace it but my new phone arrived the next day before lunch. The whole claim process was super easy and resolved quickly.

I do not know what I would have done without them. I had my phone for only three months before it was damaged. Customer service was quick, accurate, and professional. I received my phone within 2 days. All of my questions were answered and I am satisfied with my experience. This is a great company to have on your side when accidents happen.

First, I replaced my phone screen on the iPhone X three times in 65 days at a cost of $184 each time - without insurance. So, for the XS max I decided to go with insurance, as they say screen replacement is only $29. Then, my SCREEN is fine, but the back of the phone cracks (as it is glass for wireless charging) ... and Asurion tells me it's a FULL PHONE replacement for $199. Begrudgingly, I pay the $199 and a phone shows up the next day on schedule. The claim process is easy. The phone they shipped me is broken out of the box.

Phone arrived in a timely manner and the AT&T representative at the local branch provided excellent service in setting up the new replacement phone [complicated process unless doing this all the time] and cleaning old phone of data prior to return.

Super quick service! Got my device very very quickly! Prices of deductibles are a little pricey but not too bad only a little more than what you would spend to get it fixed yourself outside of Asurion but I like the fact of the guarantee that my device is good to go and I won't have any issues, and If I do they will take care of it.

Asurion was quick to respond, sending my new phone is just one day. It was easy to send the old phone back in the prepaid envelope. All in all, it was a simple process and was much cheaper than purchasing a new phone!

Well it was disappointing, not all my contacts and certain apps couldn't be restored due to me not using the Samsung cloud. But getting a new phone as a replacement and AT&T helping me get it online as well as receiving the new phone the next day made up for it.

Lost reported on Saturday. Received replacement phone on the following Wednesday. Very expeditious. Kept me informed on a daily basis as to the status of the replacement process from the time of receipt of claim documents to tracking of shipment.

I had to have a phone replaced. It was very fast. That phone I received ended up having a crack in the screen. They replace that one no charge and shipped it quickly. I would recommend to use them. The people I spoke with on the phone were very nice. The online website is easy to use.

Device replacement process was seamless and efficient. Online claim filing is intuitive and easy. Replacement device arrived the next day. However, the reactivation direction for a MiFi device was insufficient. I finally called and was walked through the process but that was after some lost time.

Very pleased with my service and how fast the phone came after I sent in all the info that was need, thanks a lot. I never thought my phone would came that fast, the customer was a great help as well, they did everything to make sure I was good and still a happy customer, that shows a lot about a business, nice job on everything.

Thanks, AT&T for all your help in regards to my issue with my iPhone 8. I couldn’t have had a better service from you guys. I was doubting if I should switch with another carrier but you have helped me great deal, thank you again. Sincerely, Melvin

Very quick and easy to file a claim and have it taken care of. The charger that was sent with the replacement phone didn't work so I sent it back with the damaged phone. No big deal though. We have plenty of chargers.

It took a long time to get the claim approved but once it was done things went fast. I gave 5 stars because customer service was great in helping me. They did everything to make sure the claim was taking care of, thanks.

It was an easy process, it was handled quickly. I am happy with the replacement phone. Definitely worth the price. I was back up and running quickly. I would recommend Asurion phone insurance to anyone with a smartphone. Glad I opted to insure my phone.

Very easy process to obtain replacement phone. Definitely worth having the insurance. Also, the setup of phone was easy and return the same. Customer service great via phone as well. New phone is working great and I didn’t break the bank.

Excellent company... they are always aware that everything goes well. The 2 times I ordered my new phones in 1 day I had them. The customer service is very professional and friendly. This time, thanks to Marina for her help. Thank you.

I was very pleased with the customer care and the respect they had. They also was very fast at replacing my device and having it shipped to my house. My son was very surprised to see it come to the house in a very short time. So I would like to say thank you very much.

Had a great experience. Everyone were very nice. They were able to get the phone to my daughter in a timely fashion. And my daughter was able to go to an AT&T store and had help having her phone transferred.

I am beyond livid with the companies they have a business with regarding repairs. The technician is having car trouble so they had to reschedule and and the next available date is not until 7/3. I can’t comprehend how the cancellation is on their end and they can not accommodate the customer. Prior to that we went to one of the stores for a repair and the girl locked us out of the phone. We had to spend 2 hours at the Apple store for them to fix it. Verizon needs to pick a different insurance.

Smooth and quick process replacing my phone. I had my replacement phone in hand and all backup files loaded within 24 hours of starting the replacement process. I recommend using Asurion as a provider for smartphone protection. I don't worry about replacing my phone if it is lost or stolen or damaged.

I was very satisfied with the shipment of my replacement phone. I submitted the claim Monday afternoon and the replacement came on Tuesday. The only complaint I have, is the claim process said someone would call Monday evening around 6:15: however, no one called. I stayed home long after the time the call was supposed to occur as I couldn’t afford to have a delay in shipment.

Phone arrived as promised. Called and immediate setup and help to transfer my data went well. Had issues with old phone and I was given advice on how to back up important info. Return was super easy, very happy.

The home button on my iPhone 6 finally stopped working. Luckily I had insurance (due to also having 3 young kids). I received a brand new iPhone 7 in a few days delivered to my home! I was able to get up and running with the excellent customer support provided by Asurion. Thank you!!!

Delivery of new device was quick. They also upgraded the device and was only charged the deductible. I've always been satisfied with Asurion's service. I've had many devices crack or go out and they have always been quick to respond.

The first try was replacing the cracked screen which did not go well. They sent me a new phone which work out real good. The touchscreen became erratic after they first tried to replace the screen. I am very pleased with the customer service though.

The transferring of the old phone information to new phone caused a problem by creating another line on my account. It took several people to straighten out then the mistake added an additional 80.00 on my bill. Too much phone time to get fixed.

Didn’t have one problem putting in my claim. My new phone came within two days back to very well didn’t take long before I was back to doing everything I did before, excellent job. Took the Sim card out of my old phone, put it in the new phone, mostly everything re-loaded. I had to do some of that by myself but all in all it worked out very well and I am very satisfied. I would recommend to anybody.

Overall the experience was easy and efficient. The online experience was intuitive which is really a plus for consumers, email communication was prompt, clear and again, easy to follow instructions. The return packaging was especially helpful, easy to follow. The cost to replace seemed fair but still a bite on the budget.

Had issues with the first replacement phone, called in. Service was great but told it was fixed. It wasn’t. Had to get another phone. Good experience. Could have been better if the first phone would have worked right away. Was frustrating to not be able to figure out the issue. Had to have another phone sent.

I had my new phone in TWO days!!

It was such an easy process to make a claim and my replacement phone came really fast!! Made my claim late afternoon on a Sunday which took less than 5 minutes and had my replacement phone by Tuesday at 2 pm! I was very pleased. Worth every penny!!

The initial claim process was OK, but for some reason could not be completed in the AT&T store. After calling from home, it was done. The staffer Emma called to get her data transferred to the new phone, did nothing but turn the old one off. After another trip to the store, all was well.

My son received one phone initially from Asurion under the contract for the replacement phone, but when the phone came it only lasted 24 hours. After that, I had a little bit of frustration trying to get the second phone. However, I connected with a third representative who was so sweet and helpful. She processed the paperwork and walked everything through, and in 24 hours we got the next phone; which has been really good. Thank you, so much.

Fast & prompt replacing 2 lost phones. Very courteous employees. Grandkids are safe with being able to contact adults. Highly recommend buying the Insurance plan. It was a simple transaction. One phone call & phones were on their way. Can't say enough good about my experience with Asurion.

The process to file a claim was quick and painless. It cost ~$150 to have the phone replaced, even after paying $13 a month to carry the insurance, but when something goes wrong, and your phone stops working for whatever reason (I dropped mine a month or so ago and the microphone stopped working, so I had mine replaced then. My son had dropped his up to a year ago and cracked the screen in a corner, and his just stopped working at random this week) you have a new one on the way, and delivered the next day. The ease of returning the old phone is helpful too. It's a tiny envelope and goes right in your mailbox.

Broke my phone, service claim w/ you guys. Got my phone the very next day as expected and bailed the other back. Worked out awesome as it always does, not your deductible is too high. Insurance should continue to decrease for those responsible with their stuff.

I was robbed on a holiday, so there was delay getting everything reported to the correct people. However, when things got done, it came like they said. Since my phone was not available another one was sent. I do not like it at all! But it is a phone.

I went to AT&T service center because my phone was not able to charge my phone battery by a battery charger, the representative over there indicated my phone was malfunction and they cannot repair it. They helped me to file a claim on Saturday and I received a replacement phone on Tuesday afternoon.

My experience was great!! They were fast and listened to me on what happened with my phone. I have been really happy with the service so far. I have not heard back why the phone was glitching. They said my phone would be there the next day and it was. Happy customer!!

All was great except I accidentally filed two claims and didn't realize it. I received a letter by mail saying my claim was denied after I'd already received my new device! So I would say there needs to be a change in the way your clients file their claims online. I think it's too easy to mess it up and you customers can get confused like I did.

Very fast and really easy to navigate your site. I like getting and instant answer for the solution. The replacement phone came asap and it was an easy transition. Thank you for the great work and help. I recommend everyone use your insurance!

Great Customer Support and Thanks for the help and making transfer easier. There are 2 agents that I talked to and they are both nice and kind. However I think there are confusion on timezone because they call me 1 hr late.

Told me what to expect. Everything went according to plan. Was very pleased. The pamphlet was very helpful and how to proceed in changeover from one device to another and the return of old device was pretty self-explanatory. The updates on the process help to build confidence so I know I was doing it correctly.

This was My first experience of having to order a replacement phone. The process was so easy and everything went very smoothly. I was very satisfied and extremely happy with the customer service team. The phone came in within two days and the process of setting it up was also very smooth.

Easy, quick and att was super nice. Thank you. It was definitely worth paying the premium. I hope not to need it again. The service from att was exceptional. I was going to cancel this part of my service, but will definitely be keeping it.

Terrific and no hassle service. I initially made a phone because I was concerned about a bureaucratic process. But the agent kindly walked me through the process and an intro to the app. From then on it was the easiest and fastest claim process I have ever experienced. I highly recommend Asurion!

Customer service was quick and "user-friendly". We were stressed at first thinking we would have to wait long and got through a lot of red tape in order to get a replacement phone. I had no worries and the representative walked me through the process from beginning to end. I appreciate the ease of the process and how fast we received the replacement phone. Thanks.

I had trouble transferring content from my cloud to the replacement phone and had to reach out for customer care assistance twice. My only recommendation is to initially utilize the Smart Switch app to save on customer's time and frustration.

I received my phone when was promised. Returning my old phone was very simple to use the return envelope, and I did receive confirmation. But I would like to know what caused my phone to stop working other than it falling about 8 inches and took a few days to quit working.

Everyone I talked to was very helpful. The process went very fast and I had my new equipment in less than 3 day. It was also a weekend when I called. I called on a Saturday and had my daughter's tablet back by Tuesday!

I have an iPhone 7. The 12.3.1 update corrupted my phone and wasn’t able to make or receive calls, plus, I had a cracked screen. Although I feel I shouldn’t be responsible for paying the $150 deductible because it was an “Apple issue” Asurion was able to replace my phone within 24 hours. For that, I am grateful! Great job!

Got my replacement on time. The phone was good phone then people were very nice and it wasn’t very expensive. The Verizon phone company is also very good service. The people are short but overall I don’t hold it against them. =)

The transition process between the phones went seamlessly! The people I spoke with were polite and efficient. Everything was easy! The new phone arrived when promised, while I hope I don’t need your services in the future, I am confident you would probably provide the same great service!!

Had a broken glass face on the cell phone. Had to wait a day or so for someone to come fix it and things went well... until the next day when the camera would not work. The tech's boss would not let him fix it; said that was up to the insurance company. Really? Anyhow, I talked with your Rep who was really helpful... and had a new phone the next day. Great. Not happy with the tech but happy with Asurion.

Service was great. Experience, OK. I'm already paying a monthly insurance fee, then had to pay an additional $200 for a broken screen. You would think the monthly insurance fee would cover that. I guess that's the price of technology, but time to look into a new carrier I suppose.

The service was great, it was easy to file a claim, I love the overnight free shipping, its it's worth the monthly fee. And the deductible is not ridiculous. I also love the screen replacement service. The website was easy.

My son cracked my screen, within a week it no longer worked at all. I contacted them and the next day I had my replacement phone. Pretty awesome, besides the price, I was very pleased and appreciative of how fast they were able to get me back up and running. Thank you.

Process worked great for me. I'm pleased with the phone I received. The only thing is, the glass didn't seem to meet the same specifications as the original mfg. glass. Safety glass didn't fit perfectly over it per the phone store who installed it.

Asurion customer service was professional and very helpful. Our stolen device was replaced in a few short days, with no lost data. Communication with Asurion was timely and consistent, and allowed us to anticipate when our new device would arrive and could be engaged.

Great customer service, they help me in everything I needed and change my phone without problem, this is the second time that I use my Insurance and they help me really fast, and the returning service is really easy. Thank you for your help.

Fabulous experience. Great communication and fast service. Very pleased. I received my check in a very timely fashion. Couldn't have asked for a better experience. Constant communication with return of damaged phone. Would highly recommend to anyone purchasing a new phone.

My son dropped his phone and even with a case, it shattered the screen and the phone came apart. It was a holiday weekend and we received a new phone very quickly and had no issues getting set up again. Thank you!

Although the phone is a little different, I had no problems transferring my information and setting up my new phone. I don't really like the motoz3. I prefer my Samsung. There are so many more things I could do with it.

Great assistance and service was provided. I would recommend to anyone else and definitely use again. Hopefully, I won’t have to but if need be, this was the way to go. Thank you for all your help and guidance provided.

The replacement request was handled quickly and was very easy to use. The person in customer service was extremely helpful when having a glitch online with the request to replace my broken phone. This is the second time to use their service.

My wife lost her phone on a holiday weekend. I contacted my carrier and Asurion and the problem was fixed by Wednesday. Great to work with and very helpful. I'm sure glad we took the insurance out on our phones. It could have cost us a whole lot more and the deductible that we had to pay.

Good service and was emailed what to do and make sure it was completed. Notified when the old phone was returned so I would not have to call. New phone was here in two day was great. I recommend this to everyone.

It was an easy process and Asurion was very helpful. They were excited to answer my questions and help me resolve any issues. Uploading necessary documents were easy. The phone came as stated and I was able to activate easily.

I lost my phone at the bottom of San Francisco Bay. My claim was handled very professionally. I was even able to upgrade to a later model. The new phone arrived within a few days and was ready to go. Great work!

Fast service. Super easy to file a claim online. Received my phone withing 2 business days. My phone was able to be replaced immediately. It was easy to send them my broken phone, Asurion provides an envelope pre-stamped to send in your broken phone.

Fast and convenient, online experience was not difficult and straightforward. Easy to understand and hassle-free. Received replacement device within two days. Instructions were easy to understand. That’s it.

My daughter wears an Apple Watch. It accidentally fell on the floor and the screen cracked. The replacement watch came very quickly, and she was able to transfer her information over to the new watch. We are both very happy with the prompt service. Thank you.

They refused to honor my insurance claim because when asked when the issue started I stated the date my warranty claim with Apple was denied instead of the day I switched SIM cards into my old phone. They said since my phone wasn’t active on the my wireless account the date I stated my claim denied. I’ve worked at AT&T in the past and I’m well versed in the customer agreement as long as the phone was active on the account within the last 14 days they are required to honor the claim. I still haven’t been able to resolve the issue with them despite multiple calls and emails to customer service.

From the time I filled out the claim for my daughter's lost iPhone, we had the new one in three days. Can't beat that for customer service. They proved a new SIM card and everything. Although great, I hope we won't need to do this again.

We are again very pleased with our experience. No complaints of any sort. Our Son has had to replace his phone many times and we have always been pleased with the service. The replacements arrive quickly. I am kind of wondering if him getting a refurbished phone every time might be the reason he keeps having to get it replaced.

I have a phone that has a broken screen. When I called them to get it fixed instead of trying to repair/replace the screen, they wanted to send me a "new" phone. My phone works perfectly just has a broken screen. The last time I got a replacement phone I ended up having to get 3 before I decided to upgrade because I was so frustrated. I asked if I could get my screen replaced and I was told that was not an option.

Claim process was fast and simple. Replacement arrived as scheduled and AT&T was very helpful with setting up the replacement phone, and uploading all my information, photos, and applications. I am very satisfied with the entire process and would recommend anyone to Asurion and AT&T.

My son dropped his phone and cracked his screen. The process to replace was quick and easy. Replacement was sent within 2 days and he was up and running on his new phone in 3 days. Couldn’t be happier with the process.

The representative that handled my claim did an excellent job in explaining what to do from start to finish. She was very clear on how the claim process works; and was very empathetic and professional at the same time! I’m very satisfied with entire experience.

Fast shipping and easy to deal with. No complications along the way during the process. Upon receiving new phone the walk through was easy as well on set up. Will continue to use Asurion's services in the future!! The call center was surprisingly, easy to handle as well. No hang up or press 1 for English. Everything and everyone was as professional as it could've been. Thanks.

I was pleasantly surprised at having to pay so little in deductible. I got my replacement very fast. My only issue was that I filed my claim on Friday afternoon and had to wait until Monday to get my replacement.

You fill paperwork out and send it in online or via fax but when you call them, the people you talk to can't even see it or tell you anything other than what their computer tells them. They can only tell you how to get your paperwork in the system and nothing else. Your paperwork goes to some secret room where they accept or reject it. You can't speak to them. You can't get anything done unless you have the main account holder copy their driver license and sign their paperwork and send it in. In a age where you can buy a house online, it's ridiculous.

Service line was caring and quick. I was able to get a new phone within 2 days! They also ensured that all my needs have been met and questions have been answered. I would highly recommend this service to my friends.

Website was pretty easy to use after I got past the affidavit part (completely my fault). Did part thru chat and they were very helpful and polite. Whole process was quite smooth. Received phone in less than 48 hours with easy instructions on how to return other phone. They even sent tape for the box.

I was informed by Asurion AFTER receiving a replacement iPhone XR that my claim had been denied due to the phone being in use on the day that I filed the claim, but after the time at which I filed. My phone was stolen in Newark, NJ... at the airport. I live in California & have not been anywhere near the East Coast since departing from Newark airport. Someone STOLE my phone! Of course they're going to try to use it!! I'm led to believe that Asurion will be trying to bill me for the device that they sent me, based upon my claim denial. I can guarantee that I will NOT be covering the cost of this phone. I've already had to spend $225 replacing it, AFTER insurance. Ridiculous deductible.

Great experience. Everything was done professionally and fast... There was no problems with delivery. I would highly recommend to anyone. The deductible could be cheaper but getting a replace is great and fast with Asurion. Everyone will know about the excellent service I received with no problem and concerns...

Received the replacement phone next day. Instructions were clear concise. Only took about 30 minutes to transfer everything to the new device. Packed everything up using the provided tape and labels. Easy. Will continue to use Asurion!

It took almost an hour for me to finally reach someone on the phone. This service request can be done online but I didn’t have access to the internet at the time. Once I got in touch with a representative the experience was wonderful. Job well done! I would give you 5-stars, but the wait time was crazy.

Ordered a replacement glass dome on Amazon for my NuWave oven. Purchased the Asurion protection plan. The dome cracked due to overheating and when I try to file a claim they tell me they only cover “electrical and mechanical failures” ... for a glass dome. Zero stars for a protection plan that doesn’t actually protect anything.

Excellent customer service! My claim was handle quickly and accurately. My old phone actually started working after the claim was filed and the Asurion customer service team was very helpful in advising me how to return the replacement device. I would definitely recommended this service to a friend.

The techs who helped me and walked me through the data transfer from my old phone to the new are very knowledgeable and very people person. They each made me feel at ease. From Ethan, Janice, Mikayla, Richard **, to Melissa and finally, Austin. Kudos to you all. Thank you.

My son lost his phone. We called Asurion to make a claim. We initially received a defective phone and was told we couldn't be helped because it was not their fault. The representative was patient and remained calm as my son was agitated. He rectified the matter and another phone was sent. I thank him for going above and beyond to look into the matter and saw there was nothing we did wrong on our end.

All was perfectly executed. Very satisfied with the plan, the coverage and how it was all handled. I would highly recommend this service plan to others and appreciate that I didn't have a total loss on my daughter's damaged phone!

Dealing with this company has been horrible. We paid for an insurance plan on a 300.00 toy car for my daughter. The car front end completely broke, she couldn't drive the toy at all. So we filed a claim in January of 2019. It took almost six weeks before anyone contacted us, when they did they said they had the part to fix it. When we received that part it did not fit the car. So once again we contacted them. They stated they were having a hard time finding the part for this toy. No fault of ours. At this point it was now going on 4.5 months of no resolve to this issue. It would be weeks again before we had to call them, they informed us that bc it had taken so long they had closed the claim (this was the parts department). They bounced us back to Asurion, they in turn tried to bounce us back to the part department.

It was all good. No problems. Plenty of help from the man I talk to. I was pleased with the amount of the payment that we had to get the new phone. I think I will stay with Asurion as long as I can because they provide the service necessary.

I received the replacement phone sooner than expected. It works fine and better than my old phone but because this is a discontinued phone galaxy S7 I cannot find the wallet case I want in stores! Otherwise, the service was good.

Was a bit upset at first because the rep told me it would be 2-3 business days before I received my device so I went out and bought a prepaid phone which I couldn’t afford at the moment. I ended up spending 50 bucks that I didn’t have thinking I would have the phone when it came the next day. I cannot return the prepaid.

Great to know how much they were helpful and willing to help. It was easy to do online and no problems with the questions. Prompt and courteous service with little to no problems setting up the information. Easy to input all information and sent quickly.

Very impressed with the prompt delivery of my new phone. I was out of town when my phone was damaged and when I returned home just two days later my new phone was waiting on me. The rep who helped me reactivate my new phone was very helpful. Thank you.

Happy with the experience; everything went very smooth. The timing was fast and I had no worries about my claim. This service is a must have. I had no worries about replacement of my phone. Easiest experience ever! Thank you.

My daughter broke her phone. I put claim in on a Thursday around 7 pm. They had the phone to me by Friday afternoon. While this may not seem like much to most, it was very appreciated by my 15 yr old daughter.

What service! Filed a claim on Friday night and had a brand new iPhone by Saturday afternoon! No questions asked. They even offered to help me set up my phone! Amazing. I’ve never carried insurance before but will use Asurion from now on.

I had a great experience from the person who helped me at the store to the several people on the phone. The replacement phone was delivered in less than a day. I received help over the phone in setting it up. Thank you again. I am so happy with my experience.

I received great service. I submitted my claim on Friday night and had the replacement phone Saturday afternoon. The teenager in my house was "dying" without her phone. You know teenagers cannot possibly live without their phones, so fortunately, she survived this short length of time without the phone. Who knows what would have happened if she would had had to wait longer.

Great communication. Quick response. Easy process. A great value. Very nice people to work with over the phone. Great instructions to follow. Pleasant experience. They walked my daughter through this process twice this year. I’m grateful to have this covered service on our phones.

Tech was late but made sure to do a really good job. I was a little agitated about having to stay up later than intended but he was fast and actually done over an out earlier than expected. I would recommend.

My phone was damaged on a Thursday morning and I received my replacement phone Friday afternoon. I started the claim at the website, but had to call customer service once, where my problem was solved quickly. I would recommend this company.

My granddaughter lost her phone and was devastated. Thanks to Asurion the phone was replaced in a timely manner with the help of their professional employees. Once the phone was received there were experts available to assist with getting the phone restored to the way she had hers before. Thank you Asurion... you’re the best!

I was completely satisfied with the serviced provided. They did not intimidate or make me feel uncomfortable concerning my issue. They were prompt with satisfying my need for a phone replacement. The agent was very professional and answered all my concerns. I rate your Company as Excellent.

It was easy and fast to start and complete my claim for my stolen phone. Thank you for the ease of service and the help from customer service on the questions I had. The package arrived as scheduled and in great condition.

Delivered on time and the product is in working order. You can tell it is slightly refurbed product. All the apps are restored and everything is functioning as expected. The timelines and turnaround of the product was superb. Thank you so much.

It was easy to file a claim. There were no hassles. We didn't have to jump through any "hoops". We were notified when the new phone was sent out. We were given a tracking number, which was very easy to use. We received the replacement phone in less than 24 hours.

After phone was malfunctioning due to getting damp. I requested replacement phone in the evening and the replacement was delivered next day before noon. I really appreciate the quick turnaround. Really impressive. I did not realize I used my phone so much.