Asurion Reviews

The staff was excellent to work with. When people called me on my original iPhone I had a hard time hearing them. The replacement iPhone works great. Your staff was helpful and professional. Everything went better than expected. Thanks again for your service.

Hey I got no complaints,,, I had an awesome experience with the whole ordeal. Thank you so much for the experience and I will continue insuring my devices with theirs company. In the future I'll be referring you guys. Thank you.

Very helpful and got my phone out the next day. I am extremely pleased and I Thank you so much. I happy to know you will be here the next day if something like what happened, happened again. Great service.

This is the 2nd time I’ve used our insurance through Asurion and both times y’all made it happen so quick and got us back working with very little downtime. Thank y’all again!! We will continue to use y'all's services.

Service was prompt and above expectations. Glad we had the insurance with Asurion. We will be keeping it. The replacement phone was above expectations. I think Asurion could teach other companies a little lesson on quality service. I wished everyone was as devoted as Asurion.

Dropped my iPad and shattered the screen. The person at a Asurion was very helpful and replaced my iPad within a couple days. Would highly recommend having insurance on all your devices because when the unthinkable happens they are truly there for you.

Just wish the first replacement was good. Was painful to get the second after first was unfunctionable. Otherwise the staff was great to work with and they were very pleasant and knowledgeable. And it's great insurance. But have to say this happen with last replacement where 1st phone was a defect.

Everything went smooth, hope not to have to use the insurance again, but it was nice to have. Got my phone in three days even with a holiday. Thank you for the fast service, I am very happy with this service.

It was so easy to file a claim online! The phone arrived so quickly. It Thank you Asurion! I am a very satisfied customer and am happy to continue to do business with you all. I would absolutely refer you guys to a friend and recommend that anyone with wireless service should have Asurion!

With Asurion insurance I received my new phone next day delivery with instructions on how to set the new phone up and to transfer all my data and apps. Thanks for the prompt response and delivery. Everything was communicated through email and the people very helpful. Thank you very much!!

Replacement of my iPad was quick and easy. I had to wait a few days before a comparable iPad was available but was kept informed during the delay. When the iPad arrived, There were clear instructions on what I needed to do and easy to use mail back instructions.

Asurion quickly responded with a new phone the next day after the claim was made. They provided easy and complete instructions on how to set up the phone and how to return the old phone. Plus, they informed me when the old phone was received which was a big relief to know.

My husband filed the claim and the phone arrived on Sat, I think, my phone arrived Wednesday. It was easy to set up, only problem I had, is getting and deleting personal info off my old phone???. It is stuck on the Att logo. But your part, was great.

I had a cracked iPad and was able to replace it with the next level up ipad. I still had to go into the At&t store because the ipad delivered to me had no SIM card! But from Asurion's end - I was taken care of.

Everything was great! My phone came quickly and on the time it was supposed to. The representatives I spoke to were very helpful and polite. The only complaint I have is that if I have insurance and the phone cost me $250.

I had two replacements with 1 week, both ended up being handled very well, all is good. One was a new phone replacement and the other was the replacement of a replacement phone. CS reps were very helpful and nice.

I love how fast I got my replacement phone, who can live without one these days. I had a problem and it was resolved. The person I talked to was so nice to talk to and understanding of my situation. Thank you.

Cracked screen late in the day. Received replacement phone the very next day. Crazy low deductible. Happy to work with them again. Hope I don't need to, but glad to know they are there. Great service and very easy interface.

My Equipment was shipped and delivered quick and process was smooth and easy. I would recommend Asurion to others for phone coverage. Phone arrived as expected and package included return box with postage-paid label already attached. Great experience and great customer service.

I was very pleased with the quick response to get a replacement phone. It came the very next day. Very happy! Went to my local Verizon store to have the phone set up so I wouldn't mess anything up. But I think it would have been pretty simple to set it up myself as well.

Your response was fast and helpful. We received the replacement phone on the date promised, and set up was easy. You also communicated clearly through the whole process. I'm so glad we purchased the insurance. It is well worth it.

Extremely fast shipping, product was delivered right to my door securely. Great replacement product. I would definitely use again, but hopefully won't need to! Product arrived as expected. No issues with box and was easy to activate on my own. Thanks!

I dropped my phone in water and I did the rice thing but that didn't work and so I had to replace it by filing a claim with Asurion. My phone was replaced within 24 hours and I had no hassle putting in my claim with Asurion. I would recommend them to anyone. Everyone was extremely helpful and very polite over the phone.

It was easy. I went to the store with my claim, they had me wait in a socially distant way for the rep. The rep looked at my phone determined the issues and determined there was more wrong than I thought. She helped me complete the claim to get a new phone. It arrived a few days later and it is all set up now. I will be mailing the one back tomorrow.

Customer service representative was very professional and I received my replacement phone the next day. I would definitely recommend anyone that has a cell phone pay the extra fee for phone insurance. It will be very beneficial in the long run.

Great Great Service in a exceptional manner, replaced with an great phone, delivered when they had promised and was helpful in answering any and all questions and concerns we had, they are keeping their reputation as agreed upon on this phone agreement- thank you.

A quick online claims process and my new Apple Watch arrived the next day. Dropped the old broken one in the return package provided and Got an email notice when it was received. Simple. Even for a clumsy old low tech guy. Had a claim a few years back (broke my Apple Watch that time too) and did not like the paperwork which I thought was unnecessary. This was much easier.

I was pleased with how easy it was to get my device replaced. The process to submit my claim was very user friendly. I received my new device in a timely manner. I will recommend Asurion to all of my friends.

The process to get a new phone after mine was stolen was quick and easy. It took a few days, which wasn't the easiest to not have a phone, but it was a holiday weekend so I received it as fast as possible.

My experience was Great. Once my claim was called in everything was handled very well. From there it was simply a smooth process. Even though my lost happened at the time of a holiday. The customer service representative ensured me my replacement would arrive on Wednesday and sure enough, it did. I would definitely recommend my family and friends to make sure they’re covered with Insurance from this company.

Went smoothly. The only negative was they made me turn off my iPhone Locator and reboot my phone before they would send the replacement. I could use my phone with the broken screen but once I rebooted it I was unable to enter my PIN code therefore I was completely without phone until the new one arrived.

It was fast and pain free. The customer service was excellent. I received my phone in two days. I would definitely recommend everyone to get insurance with Asurion. You will not be disappointed. I would recommend. As a matter of fact I have recommended several friends.

I have had nothing but good experiences when calling in. Everyone is friendly, knowledgeable, patient and thorough. When a person has an issue they usually don’t want to make that call. Not Me. I know I am going to have a pleasant person on the other end of the line. I appreciate you and your services. I highly recommend you. Thank you.

As soon as we discovered the problem we Immediately contacted Verizon about the problems we were having they then recommended Asurion since We do have warranty. Within a short amount of time we received a new phone little deductible. Our service was very good. Very satisfied.

I did not have to go to the AT&T store to take care of. It came right to me faster than I thought! Easier to switch than the last new phone I got at the store last time. Very explanatory instructions. Came with free return shipping and instructions.

My phone came the next day and was a definite upgrade to my old phone. Activation was very easy. Customer service associates were very helpful. Thank you Victoria. Tou made the whole experience seamless. I would definitely recommend this insurance.

It was difficult to get the back up done as the stores are closed and unable to assist... I ended up having to increase iCloud storage to accommodate. But the ship back went smoothly once that was done. The SIM card needing to be activated was the only thing that was not clear in the instructions. I ended up leaving the house and wifi only to find out I had no data or phone service. I was able to correct that once I was home.

Every representative I spoke with throughout this particular experience was friendly, polite, and patient. Oh, and helpful. Needed to replace an iPhone and everyone helped with all the steps and the whole process. Was able to get us a new phone as fast as possible. Thank you.

Always fast service. Never a problem with filing a claim and the phones arrive as promised in about a day or two. I always protect all my devices. It's worth it. I recommend anybody that does a lot of traveling or is very active protect your phone.

This was quick and easy! Submitted a claim. My Apple iPhone came in less than 48 hours with package to mail out damaged phone and a new charger (always great to have an extra). Got an email confirming phone was received. Case closed!

Very helpful and very easy! Just went online, filed my claim and made my payment. They sent the phone and within the next day or so I got it. Easy instructions on setting it up and very convenient with envelope in packaging to send the broken device back.

The online process was very easy to understand and to do and my phone arrived exactly when it was supposed to, I was very happy with my whole transaction. Obviously not that I had to replace my phone but Asurion made it as painless as possible.

Thank you. This has been a long process. My daughter is happy but I dont feel that I have been represented fairly. I have been paying for this phone for 4 months and we had no replacement. No one called to ask why the phone line hadn't been used. I need I need compensation on my bill for the months I didnt have the phone.

Great job! I was very satisfied with the experience and the speed in which I received a new phone - I did not like how I was to be charged an extra 40 dollars per month when I already had insurance on my phone though. Other than that I am very happy with the experience and would do it again.

Phone was dropped and entire back of phone was broken, I was able to pay my deductible and have a new phone sent to me. Set it up and returned, in a prepaid envelope, my old phone back to you. Was very simple and easy.

We got the phone very quickly which was nice. But the instructions on how to transfer stuff over were a little confusing for me. There was a piece missing for the cord that was sent to connect two together so I just took it into my local AT&T office and they transferred it over for me.

It was fairly easy to use the online system to open my claim. I did have a small issue when uploading documents, but overall I was very impressed with the service. I had my new phone in about 24 hours.

It took me a lot of calls to complete my order. Everyone was very friendly, I think it just the way the system works. It was finally handled and I appreciate their efforts to stay with me during the process.

The mobile transfer the phone said to us did not work. I use smart switch and it worked the rest was easy. The j3 phone had issues that made things harder to transfer to the new device. Thanks for the help.

Great service no hassle very fast delivery. In today’s day and time I was pleasantly surprised with the ease of ordering and speed of delivery. The follow up is also nice. Needless to say I’m very pleased overall with Asurion.

Thank you for helping me out with get a replacement device, every time I had to call the person who help me was very nice and had good customer service. After everything that was needed the device was shipped out fast and was received in 3 days.

Great service and explained in full what we needed to do when we received the phone to set up and then to mail back. You guys are great and professional. The directions given were easy to follow and do with our new phone. Keep up the great work and always a pleasure doing business with you.

This was the best experience I’ve had. It was so easy to get a replacement. Also it doesn’t hurt that I got a better great price for the phone that was replaced with my old device. Thank you so much for this.

Asurion was awesome with handling my phone issues. Received the replacement phone in a timely manner. Having the insurance made it worthwhile. I've been a customer with Verizon for over 20 years. Very satisfied with the service Asurion provided. Thank you.

Customer service was very nice and pleasant. He understood what I was talking about when I told him my battery would not keep a charge and they didn't have batteries for my phone, so when I called in I received my phone the next day.

Claim was simple and got my new phone in a timely manner! The extra verification step was also great and made me feel like it was according my account from fraud, so thank you. Payment options was also a plus setting that most people don't have the funds right away to pay up front.

I can’t believe how easy it was to file a claim!!! I got replacement phone within days!!! Thank you for the fast friendly service, both reps that I talked to were friendly professional and helpful. Sending the old phone back was easy and not diffcult at all with label provided and even the tape to seal the box.

I found it better when I called in (and waited for a while) after initially starting with on-line system. I had questions which the on-line system did not provide a method to resolve. Customer support person was able to pick up where I left off. I received the replacement phone the very next day. Customer support person was very helpful.

The process was very easy, from filing a claim to receiving the phone. The customer service was great & I had my new phone a day or so. I was very happy with the whole experience. Asurion has made their process a smooth easy to do process.

The tech didn’t show up to fix phone. This has been the second time a tech hasn’t came out or even call. Both times that I called. They were able to send me a new phone the very next day. I say that gets them a wonderful review. I surely appreciate that!!

I always recommend this service to friends and family members. This service has delivered the product quickly. It is easy to file a claim with l no problem. I am thankful to be able to have this service and would like to continue on having it in the future.

Everything went very smoothly with our claim. My only complaint was not with Asurion. It was with FedEx. FedEx delivered the replacement to the wrong address and we had a difficult time with them. Lucky a neighbor brought it to us a few days later.

Next day service even during the pandemic??? AMAZING! I had my phone the day after I reported the problem. I was so stressed out about it. The entire process was easy. They did not make me jump through hoops to get it.

You guys are the bomb. The services were awesome. I would recommend your services to everyone. Your Rep from The Tallahassee store, Jeffery **, he was a dynamic sales person. Very intelligent and knew exactly what he was doing. Very educated and knowledgeable of the products. I speak very highly of him.

I processed a claim with Asurion, and paid for the expedited next day shipping. The next day I call because I didn't received my phone, only to be told I had to wait the holiday weekend. I was assured several times by a supervisor that my phone would be delivered. When my phone still didn't come they then claim that my account is stuck, and they will have to wait for IT Department to look at my account but that will not be done for 24-48 hours. After IT looks at my account, the phone will either be delivered or they will tell me what we can do. This is COMPLETELY unacceptable, understanding the Panademic, but there needs to be a better process to assist customers. Waiting a week without a phone nor answers is not good customer service nor is it good business.

My phone was stolen and I didn't know what to do. I called Asurion. They were very nice and did their best to get me a replacement phone. They asked me several questions. I received my phone replacement within 2 days of the request. Thank you Asurion.

Everything went as expected. Good job. This is the second time I’ve used Asurion and they have always been great. Deductible is very high but they have great service. Should get a break on deductible after 2nd use. I would definitely recommend them to my friends.

My son is super happy that his replacement phone arrived as quickly as it did. We truly appreciate the customer service that we received from start to finish especially during this Covid 19 pandemic. Thanks for your awesome support. We are very happy.

Was troublesome to try and resolve my issue at first, but I got transferred to the right people and they helped me out and got everything taken care of. Also got my fee waived due to the unfortunate inconveniences at hand.

The lady that helped me was the best. I couldn't have ask for anyone better to answer my call. All my questions were answered. The lady accomplished in one day what I've been trying for months to get done. I had started this process a few mos back and had to be out in a coma and wasn't able to compete the process. The lady sent was alright but he definitely the best that you have to offer to your customers. There should be many more like the lady that waited on me because my experience with her was the best that I've had in a while with AT&T customer service.

I spoke with Kylin in customer service who was very polite and professional. Kylin was very helpful and explained everything regarding our phone issue. It was nice to speak to someone friendly especially during this pandemic. Thank you Kylin for your help! Great job!

I called to get info on filing a claim. The representative gave all information detailed of what to do. I had no problems and my phone was sent to me the next day. I love being a VRZ Customer. Thank you.

It was very easy to complete the claim. Everyone I spoke with was responsive and quick communication. We received our devices so quick and everything is included to return the broken devices seamlessly! Everyone was very helpful and I would highly recommended Asurion.

MY phone went bad, had another the next day, couldn't ask for more. Only problem, it was refurbished, have reception problems, sometimes, have to live with that, I guess. BUT, I would definitely recommend Asurion and was glad I had it.

Quick and easy online service and shipped asap. Phone is in perfect condition and activated with no problem. I will always recommend having insurance especially for quick turnaround times like these. I appreciate the service that Asurion has provided me since I have been dealing with them back in 2001 until this very day. Great service.

Spoke with Asurion at 7PM one day and replacement phone delivered early the next day. Easy to work with and quick to respond. Courteous. I would highly recommend them. They made a difficult problem go away. My experience was great.

You did a fine job doing exactly what was expected of you and what was promised with the insurance application, approval and delivery of the expected item. Kudos, salutations, I will name my next child after you....

Thanks for a pleasant experience. The customer service representative was friendly and supportive. After completing my claim, my replacement phone arrived the next day, which was Saturday before lunch. I will recommend your company to my friends. Once again thank you for a pleasant experience.

The online claim submission had easy directions. I was pleased with the very fast shipping. The online instructions were easy to follow. It was easy to set up new phone and the replacement phone was a little better than original old iPhone.

The claim was approved fast and the new device was shipped out extremely fast. The set up was smooth and easy. Great experience. Thank you for the speedy service. Excellent customer service, smooth and easy process. Simple, quick, fast and user friendly.

Quick response and immediate action is what a customer really wants to hear, when they are in need of service. I only made one call and told the customer service agent about the face of my Apple Watch that was coming up and it was coming apart. There were a few questions asked and my new apple watch was shipped out the next day. I really do enjoy talking to people rather than computers and that has made the difference. Please keep your insurance.

I dropped my phone on my driveway and cracked the screen. I chose to replace the phone. The process to file a claim was very simple. I received my new phone very quickly. I'm am very happy with the way my issue was resolved.

My phone was damaged beyond repair and because it was an older model I was given the new model!! Very exciting! Shipping to me was very fast, setup easy, file transfer easy PLUS the new version of my phone is so much faster and has a ton more storage!!

Excellent service that makes it an easy process to switch into the replacement phone. Will always insure my phone, after going thru this. Highly recommend Asurion. The web site is user friendly and if you have to call and speak to a representative they are very friendly, knowledgeable and will take the time needed to walk you through the process.

Great job. I would definitely recommend. I dread calling any company with a claim but this one was not difficult. After filing a claim later in the day, my device came in the very next day. The setup was easy. Thanks!

The phone service was very good and clear. The package was received promptly with good instructions for returning the device. However, we were disappointed by the new iPhone. We were told that we would receive a new device but we got a refurbished device.

The service personnel was great. I didn’t have to wait too many days for the phone. Thank you very much. I can say it’s nice to have AT&T as my phone carrier. The set up was very easy. Super easy to use. The direction was clear.

Very easy process replacing damaged phone. Returning the damaged phone was made easy as well. Received replacement phone the day after making claim for replacement. The replacement phone was a Samsung. Setting up the replacement phone proved to be very simple to complete.

Deductible excessive. Out of stock in my color of iPhones. Did not receive a new iPhone. My iPhone was refurbished. I do appreciate next day service in the delivery of my iPhone. My customer care representative was very kind and professional and very understanding in my plight of being without my iPhone.

I ordered a replacement device and was informed I did not need it so I called FedEx, canceled the order, gave Asurion the tracking #. They were very helpful in dealing with my cancelation. Thank you. I'm glad Asurion is there for me.

Great job. Very impressed!!! I thought is was going to be a hassle but what a improvement with service instructions sent. Really like my phone!!!! I hope my return is easy also. Dropped it off at post office instructions for return sent to.

Quick and easy. Ordered on Sunday got it by Tuesday morning. Easy packing label and return kit was easy to set up too. My son broke tablet dropping it and I even got a model newer. He had the iPad 6 and got the I otras by 7. That is awesome!!

I’m very please with my experience! My son broke his phone by accident! I called AT&T. They told me to file a claim with Asurion! I filed my claim online. It was super quick and easy! My phone came the very next day! Thank you asurion!

Very professional technician repaired my screen very good and fast, he explained me about the process and the warranty that came along with Asurion. I've had asurion insurance for almost 3 years and first time filing a claim and very pleased.

Eric my representative was knowledgeable, caring to my needs. Very patient and very courteous. Eric is a great asset to your company. Keep him at the AT&T store at Campcreek. I will always visit the campcreek location for my AT&T needs. The manager Mr. ** was also very, very helpful.

The rep I spoke with was very goofed. We got replacement phone the next day. We didn’t gave any problems with the the new phone. It was very easy to get the replacement phone with the rep. I’m glad that we had the insurance on the phone.

Verizon. Smooth handling of the replacement of a broken Apple phone. Fast delivery of a new device. Helpful and easily reachable staff throughout the process. Useful guidelines for the setup of the new phone.

Phone came quickly and return of damaged phone was easy. Everything we needed was included in the delivery package. My daughter had her new phone back and running within 48 hours. Our only frustration was with transferring her data from her old device to the new one. This was an issue with Verizon, not Asurion.

Asurion made my experience literally as easy as 1-2-3! My touchscreen was not working properly. I contacted Asurion and placed a claim. I received a new device the next day! AT&T and Asurion really helped me get my daughters back on their school work in less than 24 hours. Thank you guys so much!

The process was simple and easy. Got my phone shipped to me the next day in an excellent condition. This alleviated to stress of me not having a phone for an extended period of time. I would definitely recommend this service.

Dealing with Asurion is fast and easy!! They have great customer service and very friendly! My initial insurance phone had gotten lost in transit, but when I finally got ahold of asurion (due to the pandemic they had very busy lines) they had a new phone shipped to my house that day and it arrived the very next day!

Asurion to the rescue! Lost phones are replaced OVERNIGHT, restoring peace of mind... Damaged phone? Asurion makes it easy to return the broken phone while replacing it with a new one—again OVERNIGHT! If you can afford a $1,000 smartphone, you can afford the monthly $15 fee to insure it.

I had an old tablet and got a new one. And they call me when I couldn’t get the one I had before which my son love this tablet. Great tablet. It update on it own. So which I like that because I didn't have to have WiFi.

Shawn was absolutely the best. She took her time & listened to what our problems were. She fixed our problems & we couldn’t be more pleased. She was kind, patient & explained everything well. The best person we could have ever asked for to help us. She was definitely a blessing. Thank you Shawn.

The service and attention were wonderful. The whole process took about 2 min and the phone was there in 2 days. Cannot complain at all. Glad that we went with service. It has paid for itself. Thank you very much.

I forgot the Lady's name who helped me but she was very helpful and courteous and I was very pleased with her, and I was also happy with how fast I received my phone.... THANK YOU FOR YOUR SUPPORT AND SERVICES..??

Fast and efficient. Only downside is the 3 claims in 1 year. I'm a busy guy and stuff happens to my phone. It's not like I'm scamming them and now they are trying to make me write a long review for some reason or it won't accept it so I think I will take back my great review and change it to so so..

It was quick I got the replacement when it was promised. The activation was easy and I enjoyed my experience. It was quick I got the replacement when it was promised. The activation was easy and I enjoyed my experience.

My customer service experience was great. He was helpful and answer all of my questions. He explain in detail what I needed to do once I receive my new phone. Once I received my phone, I back up in the clouds and was able to programmed my phone just as he had told me earlier.

Had issues with the website & not being able to download claim form. Representatives are way too difficult to reach... too many automated options. Could not pick up claim form from store. Finally the representative who helped set up the phone was amazing.

Quick easy service online. Easy to use form to submit claim for damaged iPhone. New iPhone received in 24 hours with instructions to set up phone and return damaged phone. I then used the Pro Tech support to set up new iPhone.

Quick response and ease of application for replacement. Claim handled in a timely manner. Web application was friendly to use. No hassle, service done in an efficient fashion. Discount was a nice surprise. Easy return for damaged phone. Would recommend Asurion to anyone who needs insurance on their phone.

The process to submit my claim was so easy and quick. After I submitted my claim, the new phone was delivered the next morning! The process and speed beyond exceeded my expectations! Did not even realize I was paying for insurance but I’m so glad I did. I will definitely recommend the insurance to others.

Dropped my phone in Bay and I use that phone for business. I was worried with the virus that the process was going to be long and tedious to replace. What I experienced was a process super easy to file a claim and although most things ordered are delayed in shipping I received my phone the next day. Very happy!

Even though it took 2 calls to find a person I could communicate with, I was very please with how quickly I received a replacement for the first phone, which was defective. The agent was very helpful and polite. My new phone works great!

The representative was beyond helpful and was an overall joy to work with! The process was PAINLESS and so easy. Shipping was insanely fast - literal next day delivery even at a 4:00pm claim. I was really impressed with the whole process.

The only problem I experienced was not having the correct option in the drop menu. I cracked the back of my XR. It’s not repairable. It has to be replaced. I wasn’t aware of it until I called. Other than that the experience was painless. The representative was courteous and everything went exactly as she said.

We had a great experience. I had shattered the screen on my phone. Neither my husband and I are tech savvy and would have never accomplished resetting and retrieving the data from my old phone and transferring it to my new one. Derek A Made this a stress free easy task! We left the AT&T store happy and thankful that Derek was there that day.

Great experience. Very knowledgeable and compassionate regarding my issues. Arranged for my Replacement phone to be delivered as soon as possible. I would definitely recommend Asurion to any of my friends who are looking for a Cell phone warranty company.

Everything arrived as it was supposed to and on time which was a surprise. I had no hassle and the set up was completed over the phone which was icing on the cake. The Verizon rep that assisted us was extremely helpful and knowledgeable. She assisted us with three separate issues on one call without transferring and passing us around. I'm a very happy customer.

The service was quick. Had my new replacement phone the next day. After I had the black screen of death on my prior replacement after less than a week. Still better service than I had gotten from all but one rep at CNN parent company AT&T.

Fantastic response time in receiving our new iPhone 8 (1-2 bus days) and the CS was stellar helping to get data transferred and the new devise up and running. We are extremely pleased. We count on our phones daily for business which is critical. We never thought we’d have to file a damage claim, but then whoops, the mishap happened. Fell into the street and got completely crushed by a vehicle.

Called and made a claim. They overnighted me a new one. Can't choose the phone you get but back to business the next day. Very few questions and the new phone was on the way. New phone showed up with with full battery and was easy to set up.

The person who helped me connect the phone was great. The next day I was trying to get my music to sync and needed help. The person that I had helping me at that point was not good. He didn’t seem to know what to do and was losing his patience, I ended up fixing it without his help.

When I called in to file a claim they made it very easy and they have great knowledge of everything I like. It only takes 2 days to get the phone and my daughter actually got a newer model because they didn’t carry hers anymore.

I received the replacement phone for my son very quickly. After activating the replacement phone, there was an issue with the volume during calls and also with the ringing of the phone. I called back with the issue and another phone was sent out immediately. You have provided excellent service! I am very pleased and will recommend you highly!!

You guys were very helpful. I appreciate the service and I appreciate the promptness. The old phone is in the mail. Thank you very much!! We are very happy with the staff and they answer all questions about the phones.

Extremely fast and easy to use! Handled my claim and got my wife her replacement phone in 3 days. All of that during the pandemic and having to deal with delivery times being slowed. I was thoroughly impressed and was very glad I got the insurance to begin with.

I was very happy with the quickness and quality of the service provided. Well worth the cost of insurance that we pay every month. I would recommend to anybody to get insurance on their devices. And I even recommended it to my parents that they should get this in their devices.

App was temperamental and I had to start the process over a few times. Once completed, received new phone very quickly. If app can be fixed, I think it would be really nice to use. Also, was happy the deductible was adjusted to be lower and added to next bill.

Starting with reporting issue to receiving replacement phone I had no complaints. Service Rep on phone was extremely helpful and courteous. Phone was delivered next day in less than 24 hours. Cannot say enough about how good service was.

Great customer service, however I did not get a device to plug charger in the socket. Also I was told I would get a car charger and haven't received it yet. The phone is working but tends to freeze up.

Quick accurate and error-free... You can't say that about too much these days. Phone arrived on time and was in great condition... Instructions were easy to follow. Great job and you even sent a reminder about the phone return. The only thing I would add is to make the period longer with COVID going on.

Had a good experience with my claim. I can't think of anything that was negative about the experience and the process. Everything went smoothly and has been completely resolved. Actually, there was one thing, customer service wait time was somewhat slow to actually talk to a human, but other than that, everything was good.

The claim I submitted for my cracked iPhone went very smoothly. I received my replacement phone in two days after submitting the claim on a Sunday and setup was easy. So far the phone has worked very well. I haven’t had any issues and the process was very simple.

My phone screen went blank. Phone broke on sides. You guys took care of it. I just didn’t like the fact that I had to delete everything on my phone And turn off my find my phone until I got the new one. Makes no sense but I got my phone and I’m happy with it.

Best customer service and staff! Always feel happy leaving Att. Great job! Phone works wonderful, pricing always great, never have problems. Att you never disappoint me, keep up the great work, hopefully never lose another phone. Great discounts, best help, best teamwork, good customer service! Woohoooo.

Excellent service. Very fast. Easy to do my claim online. The package arrived on time and we were able to connect the new phone without any problem. They were always in contact with me through my email and text messages. I am very satisfied with this insurance company.

I returned it. Did not need it. I thought I needed a battery. Turned out I didn’t. When I went online to put my information they automatic sent me a replacement when I didn’t want one. So I returned it.

Fast response but expensive price. It is too much to pay 240 bucks for a replacement phone. I have paid already 16x8 = $128 to date in the insurance cost. Total now is about $368. That's the price of a refurbished phone! And you will my old phone as well. Not a fair price!

I was so, so satisfied with the speed my new was delivered. Asurion deserves the highest marks that can be given. Thanks for being on my side in this coronavirus pandemic. You made it so easy to file my claim. Keep up the good work.

The process was so easy to claim. My cell was sent to me in about 2 days. I was so pleased as my cell was in terrible condition. Thanks so much Trudy for your patience as you walked me through To completion.

Great and quick service. It is very simple and easy to use. Very efficient response, polite and courteous personnel. I received the replacement phone within the same week it was requested, despite the situation the country is suffering. Very satisfied. Thank you. Thank you.

Excellent help with setting up new phone. The representative stayed on Web for at least one hours time to set up so I would lose my contacts things like that he helped me. Very very very helpful. Didn’t expect it.

Thank you. The woman who helped me was very nice. My phone was severely damaged, but she gave me clear directions about how I can turn off ‘find my phone’ to avoid any penalty fees. I appreciate the service, much easier than going out to buy a new phone.

Always very pleased with the service from Asurion. Customer reps extremely helpful and courteous. Will recommend friends and family get coverage for all their devices. I have had to use asurion on several occasions and the replacement devices in good order.

Had a cracked screen on my iPad. Finding out how to file a claim and then filing the claim was quick and easy. The replacement iPad came within days (even during the pandemic) once I submitted my claim. Returning the old iPad was just as simple.

Dropped my phone in my pool and with all stores closed due to Covid 19 I wasn’t sure what I was going to do. Having Asurion saved me!!! I was able to get a phone the very next day!!!! Very easy to set up. Life goes on!

Great service! Super easy claim process. Fast turnaround on replacement product. Next day delivery was exactly what I needed. I will use Asurion on every product I purchase if at all possible. Simple instructions for setup and activation made it easy to be back in service. Highly recommended!

My Daughter's phone got caught in the car door and broke. The process for filling out the online forms was very simple and the phone came 2 days after I filled out the request. I got the new phone set up and put it back in the box with the pre-made label and sent the broken phone back.