Asurion Reviews

This was such a smooth and easy process. I was so surprised and thankful. The representative was extremely helpful and kind. Very appreciative. The new device was received in less than 24 hours, easy to set up and works great. Thank you so much!

Very good and easy service, brought to me as I was in quarantine and in need of a new phone! Thank you!! This was a big help and there were two deliveries for the phones and would recommend to others to use for their phone services, as it was an easy set up process.

I broke my screen and within a week, I was whole again. Asurion's quick turnaround service, got my me back up and running, quickly. Thanks Asurion for your excellence in customer service. We hope you can somehow manage to find a way to get better, if it is even possible!

Great service, excellent! Screen didnt work, opened a claim, right away response. Fast shipping, next day and received it super fast and easy replacement. Guided how to transfer all data and return label was also attached. Very satisfied. Highly recommended to get this coverage. Thanks!

We ordered a replacement phone earlier this week. Took less than 5 days to receive it and the transfer of information was easy. Our only glitch was activating the actual data/cell usage, and we had to call AT&T, but they resolved it quickly. Great experience overall!

Very good and fast service. I called the customer service and she helped me set up my new phone perfectly. Sending my old broken phone back was fast and easy. The label provided helped a lot. The only inconvenience was having to go without my phone for 2 days waiting for the new one because my phone had water damage.

Easy steps, came the following day and setting up was extremely easy! Thank you for your service :). Hopefully I won’t need to go through another phone again lol. Electronics seem to hate me :-( haha. Thanks agAin.

My husband fell into the water on Sunday while he was fishing. It destroyed his iPhone. I called and I put in a claim on Monday. Everyone was very helpful and friendly. I had the replacement phone delivered on Tuesday. I sent back the old phone today, Friday, in the box provided. There were no problems at all. Excellent service.

They shipped my device and had it at my home overnight with instructions it required on setting up my replacement. The best part is I didn’t receive a used device. In fact it was new in its box with its accessories. Too bad they couldn’t replace my Samsung ICONX. I really miss those.

I experienced very quick response and delivery time. I am extremely happy with my experience and replacement phone. I would definitely recommend an Asurion insurance replacement plan to anyone, friend or foe. The security of knowing that your phone is able to get a replacement phone if lost, stolen or damaged is well worth the low cost of having this assurance.

It was a wonderful experience!! I would recommend Asurion to anyone. Great customer service!! Every time I’ve ever had to file a claim with Asurion is always been a very easy and fast experience. I will always use Asurion as an insurance carrier for all my smartphones. Great service. I wish more companies were as professional.

Thank you for cleaning up this mess in a 'timely manner'. We appreciate it. We had several problems and they were corrected nicely. The staff was nice as well. We spoke to several people and they all were professional, had great manners and helped every step of the way... Thank you, James and Mariangela **.

Very great job had 2 devices returned. Love the services. Excellent customer service experience when needed to call & quick online form to fill out. Would recommend to family and friends. Keep up the great work. Thank you for helping out.

So far transaction has gone smoothly. Damaged product on the way back to you. App is recommended if possible. It is a little frustrating that you have to go through so many prompts to find out what your deductible is but other than that, all good.

Very pleased with service during pandemic ... Retailer I had was very informative and explained my options very clearly... I was very pleased with my options I was given and the choices I made!! Just an overall great experience!!! I recommend with high quality... I’m still learning to budget my money during these difficult times but it was all worth it at the end!!! Thank you Verizon...

My daughter accidentally dropped her iPad and of course it landed on a part of the iPad that was not protected by the case. Asurion was easy to file a claim and my daughter had an iPad within 2 days of the accident with new protective case of course. :)

Asurion was very quick to respond and take care of getting my device. The process was simple. I was very happy to have this service. I will purchase it again on my new devices. Even in a pandemic, where customer service seemed sloppy with most companies, Asurion did not drop the ball. I would not hesitate to recommend Asurion to my friends.

The representative was excellent on the phone today and helped me out with my phone screen issue. She was nice and professional. A+ A+ A+. I would highly recommend. Thanks for your help today. Rest assured when Asurion is on the line!

The process was very easy and went smoothly. I am completely satisfied! It was done online. The replacement phone came right on schedule. The instructions were clear. My son was able to handle the whole process on his own. I have never had a problem with Asurion.

The replacement came way sooner than expected. Website was easy to navigate, all the links worked. Second time I have used this service and I have not had any problems with new device. I would recommend service to a friend.

Best investment ever on any phone. Quick, easy, hassle free experience. Received phone within a day. Made a phone call and done. Customer service was easy to deal with. Again hassle free. Definitely worth the expense every month because you never know.

Processing the claim was simple. The store clerk was very helpful and had knowledge of the insurance plan which made the process smooth. The wait time was only a couple of days. Extremely happy with all the help and friendly customer service.

This is our 3rd time going through Asurion. I've never had a problem, whether it was filling out the claim or their response to fixing the issue! Happy that I have them when you can't be without a phone! Thank you.

Great service and prompt sending my new device! I will not need it again I hope! Also I will recommend your service to my friends and family. Thank you so much for your quick attention so that my grandson could do his homework.

Made it very simple to begin a claim. New phone was shipped immediately and had arrived in two days. New phone was like new and as of right now working perfectly. Old phone was easy to ship back with pre packaged label.

Claims were easy to process. Received my device within a few days. When I called to activate the phone customer service was very helpful and friendly. The switch was quick and easy. It was even easier to return the device.

So so pleased. Quick. Pleasant. Approved immediately. Very happy. Satisfied. Arrived day later due to Covid but very very grateful. I will be sending the other phone back Saturday morning promptly. I’ve had surgery. I’ll be able to go out then.

I am very pleased with the service that I received from Asurion. I would surely recommend them to all of my friends and family because it didn't take long for them to process my claim once they filed my claim. It took about two days for my phone to arrive.

The claim process was seamless from the ease of the website to the receipt of the replacement phone. Every aspect was simple, fast and efficient. The claim was filed on Sunday and the replacement arrived two days later with instructions and a postage paid mailer to return the defective phone.

The assistance offered by your staff was excellent. They are knowledgeable, helpful, and friendly. I did find the process difficult to navigate with little information provided with my new device that was delivered. The online portal I was directed to was also difficult to log in to despite having the correct credentials.

The service was great and accurate, very helpful people in getting my phone connected. Also I loved the speediness of receiving my replacement phone. I’m glad that I have insurance for this reason. The person that helped me activate my phone was very patient and understanding with helping me.

They did a wonderful job on sending my phone to me even though UPS delayed my package and I didn't get it until 2 days later than I was originally was supposed to. I wasn't too happy with ups with it.

After waiting for some time they finally had an iPad mini 4. I ordered it as soon as I saw it available. I would suggest them only if they carried the same item. The turn around is great. Cost you pay monthly is good but the cost to replace is high.

I damaged my device and within a couple days I received my replacement, the ability to perform the transaction online was smooth and easy and I had no issues getting my damaged device replaced!!! Thank you!!! Thank you. Thank you.

The process was easy. I did it all through the Verizon app. The phone came quickly and was easy to set up. I was very pleased with how easy the replacement was. The envelope to mail back the broken phone made it easy to take care of the return.

We had to wait on hold for an hour and 20 minutes. Very long time but when we finally got someone on the phone it went pretty fast. The person that helped us was patient and understanding. We got our new phone in two days.

Knowledgeable people; simple process; swift response. A few details had to be revisited, but then that should be expected. There was a message sent to me that I did not understand concerning storage, but that did not involve Asurion. Very quick process to validate the claim and record processing.

Wonderful experience from start to finish. Online to report, and chat help if you need it. Delivered very fast and constant interaction all the way. Really glad I had them for insurance covering my phone. Perfectly painless. They even upgraded my phone as none like mine in stock.

Prompt, hassle free service. Timely replacement and follow up. Process was very straightforward and simple — return procedure also clearly outlined. Good value for the money we pay for this insurance.

The turnaround was fast and easy. The return was easy. Instructions could be clearer. But overall, wonderful. Oh filing the claim was easy. Thank you. I had no problems at all. I have used this service before and that experience was great also. Well worth the money.

After I made my claim everything to do with getting a new phone went so well especially after the fact that my original claim was only to get my screen fixed, but when the technician accidentally broke the home button I thought it was going to be a hassle to get my phone replaced.

Getting the phone took a day longer than was said. I wish the cost was lower. But overall a very good phone. I would recommend to a friend. Don't know if they have the option, but would like to be able to upgrade to a different model.

My experience was great! And I appreciate the professionalism displayed by your company! You guys did a great job hearing my concerns and helping me out to get me a new phone. I ordered my phone Friday evening and received it Monday by 11 am.

The company called me and were very kind and assisted me with my issue. I am very grateful.

You guys did great, I am really thankful. Thank you so much for your service. I will recommend the insurance for everyone. I had trouble with phone like three times in the past and you guys helped me out each time I need help.

Great service, and quick delivery. The representative on the phone was helpful and courteous. Being able to get the phone the very next day was important and very well appreciated, especially on a Saturday. The FedEx Saturday delivery was quite helpful.

Smooth sailing! Had new phone within 36 hours. Did it all online! Quick and easy!! Return the device in the return envelope provided and dropped it off at the post office. Received an email from you when you received it.

My experience was effortless. I was able to solve my issue and order my replacement device through chat after my cracked screen repair disabled my ability to use my apps and swipe up on my phone. Everyone I worked with throughout the process was super helpful.

Very nice people on the phone and very helpful. They explained everything and the time frame and the process. The Phone came fast and the return process was pretty easy with easy to follow instructions. The actual changing of the phone to phone was a little difficult but I was able to figure it out in the end.

Great and fast customer service! Although not sure why the security questions asked had nothing to do with me and they asked me what was the address of the home my sister lived in over 10 years ago? Did not remember.

Easy, fast, and convenient. The site was super friendly to navigate and everything was super simple to do and understand. My phone got here the next day and the set was self-explanatory. I would definitely recommend this to anyone.

Had some problems with Apple but the ins. claim was fine, once I was able to submit the claim, received phone the next day and moved on. I've never had a problem with Asurion. Thank you, I appreciate my ins.

I found the whole experience to be pleasant and fairly straightforward. Made me very glad that Asurion was there and that I had the insurance. The online steps were simple and straightforward as well as their technical staff being professional, knowledgeable and highly competent. The only hiccup was the presence of 2 SIM cards which of course I selected the wrong one to install. Easy fix with the help of their competent technician. Highly recommend this service.

They were very helpful and very fast efficient delivery. I had my new equipment right away and instructions on setup. It was easy to get in touch with them and their staff was great even in the midst of a pandemic.

Super fast and easy to use the website! My delivery was so quick and it’s easy to ship back. The only thing I would change is allow someone to have 2 choices when replacing the device or offer a case for the device seeing as we have to replace that as well.

Very quick service. No issues or problems during shipping our receiving. Thank you very much. I received my new phone in great shape. There was always prompt communications from Asurion in regards to my replacement phone. Once again, thank you for your prompt service.

I have a friend who lost his job so I put him on my phone plan. He has been struggling with alcoholism, well he got drunk and burned his house down by passing out with a cigarette, it built up enough pressure that it blew him out his bay window and the phone burned up and you replaced it right away no question asked. Thank you. It is nice to have a company that treats you right and even promptly. Normal INSURANCE companies just want you to pay in and never have a claim and treat you like crap. So again Thanks.

My phone was delivered very fast and thorough. The replacement phone was great. Very satisfied with it. The replacement price was very good. The phone came new and in immaculate shape and working condition. The Services was very exceptional would definitely recommend this insurance to everybody that owns a cell phone in the planet.

Very pleasant experience, with customer representative. Explained about new phone that I would be receiving. I revived my new phone the following day and I am very satisfies with it. Customer representative deserves a pat on the back. Liked doing business with Asurion.

The services was great. The shipping was speedy. The replacement product works well. The delivery was prompt. Asurion service was is extremely reliable. Ordering the replacement phone was extremely easy. Having the insurance allowed was the ease and comfort in knowing that if something occurs with the phone a replacement will be available.

After the initial confusion with the claim it was handled appropriately. The replacement phone was mailed and received in a timely manner and as stated on the phone. I am happy with Asurion service and intend to keep on my phones.

Great customer service to have my phone replaced. I was told it would arrive in three or four days but the phone got there in less than 24 hours. The online portal was a little screwy so I had to call and file my claim. Other than that no issues at all.

Great. It was a nice experience. Customer service was helpful. Very fast shipping. I received instructions and the process was easy. My phone was stolen and I needed it replaced in a very fast manner as it’s a phone we use for daily business. I’m thankful to have had it the next morning. Thanks so much for all the help. I’d recommend Asurion.

I attempted to get the screen replaced but it was too badly damaged so I went forward with replacement. I was told it would be a long time on hold to speak with a representative but I got through very quickly!! Finished up everything online and got my replacement phone next day! Awesome job! And the instructions for transfer were so simple. Even me, a technically challenged person, got it done. Happy camper!!

I had to replace my phone because I dropped It and the back of the phone cracked. After a while it wasn’t working properly. I decided to use Asurion. The operator was very nice and explained the process. The process was very easy and I had my replacement the next day.

It was an easy transaction. Thank you. This was the first time I had ever made a claim on any phone plans I had had. It went very smoothly. The only thing I had was there were 2 sim cards in my box but the ATT store help me on that.

Fast shipment and great customer service. Agent was very patient and willing to help. The return of old phone was easy too. The process was very fast. I would use this process of replacing a phone under an insurance claim again.

I could not believe how fast replacing my phone was, thank you, I am very satisfied that Asurion was able to satisfy my needs as soon as possible. Thank you Asurion for being our insurance for our carrier, I'm very happy that my cell was replaced as soon as possible.

When I first received my replacement phone I didn’t know that I would have to call in to activate my phone. The representative that assisted me in activating my phone was extremely helpful and friendly! She got my phone on and working in no time and gave excellent customer service!

Ordered at 12pm. Got my phone the Next day at 10am, extremely satisfied!!!! Couldn't have had a better experience. I was so surprised when I right away got the tracking number. Thank you so much!!!! Really worth getting the insurance????

Service was quick and set up of phone was simple. Everything need to return damaged phone was included. Order placing was worry free. Great customer service given. Person listened and took everything I was concerned about into account. When I said my husband needed his phone for work she assured me the phone would be there the next day and it was. Thanks for all your help.

The associate who helped me was very nice and knew exactly what to do to handle the situation. I received my replacement phone within 2 days. The instructions were easy and simple to follow. I definitely will recommend Asurion to anyone.

Waiting on my replacement I didn’t know when it would show up. Got my replacement ASAP less than 1 whole day later. Set up was quick and easy. I would recommend anyone lot get the added insurance. After setting up the replacement phone, it worked like a charm.

The lady that helped me very pleasant and helpful. Made it easy. She needs a pay raise. Best help I ever spoke with on the phone. Could understand every word she said. Perfect English. She made me feel like I wasn’t getting ripped off or paying too much for a second phone that’s a upgrade.

The replacement of my son's phone was seamless. Once the claim was approved, which was right away, the replacement phone came quickly as promised. My son was able to set up his new phone with no problems. It was a painless process. Thank you.

Very helpful and easy with an expedited process. Received phone when and as promised which seems to be in good working order. Will package up old iPhone and return with the mailing material provided. That's it!

Very helpful staff. I felt that the process was made a lot easier by your knowledgeable staff. The replacement phone was send to me promptly and your staff help me set it up with a lot of patience. I appreciate all the help.

Phone came very fast and phone operator was great. Problem was the wait to talk to someone. Also, I am a ATT FirstNet customer and was sent a new SIM card for regular att. Other than that good service. Phone came very quick.

Super easy navigating the process. When my protection plan battery replacement resulted in other malfunctions (wireless charging stopped working and the volume down button stopped working too) I reengaged and I was quickly provided a replacement device. Super pleased. Thank you!

Fast service, and very informative when speaking with customer service. I think that this is a good company and awesome product. I will not buy another phone without purchasing insurance to protect my device. Thank you and please continue to do good things for your customers.

Very good customer service! They took care of everything in a timely manner. The representatives were very helpful and thorough. Also the phone came into a timely manner. This is not the first time I've dealt with this company, great products as well.

I couldn't be any happier with the service I was provided and it was made to be very convenient. The turnaround time to process my stolen phone was fast and easier. Thank you for getting my phone back! I'm definitely recommending you to friends and family.

I was so excited to get my new phone!! The rep that I spoke to said they didn’t have an 8+ to replace my old one and gave me an 11 as a replacement for FREE!! I can’t thank you enough❤️!! I absolutely ❤️ It!!

I had a really good experience. Everyone I interacted with on the phone was friendly, professional, knowledgeable and helpful. My claim was resolved quickly in the time frame I was told to expect and to my satisfaction. Great customer service.

My experience with Asurion was friendly, professional and extremely helpful. It took away any stress in having to set up my new phone from the cloud since my old phone would not function at all. Two suggestions: (1) Add a description that phone is totally inoperable in order to transfer info and (2) old phone unable to Delete personal info - please remove all stored info. Also, deductible is too high. $125 for a replace iPhone 6 Plus. Ok if newer phone replacement. Thank you.

The service itself was great, especially when I was able to get the case started. The problem however and the reason for 3 stars is the website. I attempted to get a case built several times and with several different browsers (Safari, Chrome, and Firefox). All three had problems moving from one screen to the next. In the end I gave up with the website and just called in, which took about an hour to get someone on the phone. The service itself is great!! It's getting the process started that was very frustrating and a bit of a nightmare. You might want to look at your website and make sure it's working properly.

Great service and very good customer service. Help us with the claim. Phone arrives on time. And the process of activation went smooth. Thank you for your services. The phone looks like brand new. Very happy with this service. My daughter was excited when the replacement arrived.

Contacted Asurion to claim damaged phone. Provided required information on damage and approximate date. Asurion responded by sending replacement phone next day with instructions on how to handle transferring data and how to package and send damaged phone back. This was done and replacement phone is functioning as expected. Thank you for being very responsive to our problem.

Everything went great. My grandson damaged his phone or playing outside during the coronavirus epidemic and he fell and broke the screen on his phone. I forgot I had insurance and call Verizon. They gave me the number to file a claim and after that everything went smooth. Two days later my grandson had a new phone and was able to keep his parents and me and his grandmother from going crazy. Thank you.

I tried to do my claim for a lost phone online. However, a code I needed to continue the claim was only able to be sent to the lost phone, there was no other phone number option. So I ended up having to call and make a claim. The claim was easy and the lady was able to send the code to my email. The associate was very helpful. Got my new phone fast and associate was very helpful activating the new phone.

Was not able to connect to internet. Took it to the AT&T store to have the phone checked. They were not able to fix it. I was reminded that I had the insurance and that I should report the problem..

Asurion has always been dependable and quick in the process for claims. I have four lines under my account and have had all my problems resolved. I have been an AT&T customer for many, many years and have always had good results with Asurion.

The phone in function good so far. I hope it keeps working well! Thank you. When I talked to your associate, it was good and she help me very well. You sent the phone so fast, and it was really nice!!

Fast and honest just like they said. Thank you so much. Even faster than ATT itself, received a phone from Asurion faster than from att but ordered the same day, att was all messed up and never came actually, thank you guys so much.

I had lost a phone. Replacement was easy and smooth. Phone came in 2 days and Protech helped get it activated very quickly. I upgraded to the better insurance plan. Very pleased with the customer service. Online claim file was pretty simple to use.

Was terrible at first. On hold forever. Cut off 3 times. But once I got thru to a young lady who stayed on the line until the warranty dept actually picked up. She was spectacular and then the warranty young lady killed it. So would have been 5 except for the 3 cut offs on transfer.

Asurion has always been courteous and helpful when I have called in for help. They are very quick on getting the replacement item out within a couple of days and email me when the broken item is received. Thank you for your great efficiency.

Got a replacement phone immediately Iike a day or 2 Later and was easy to set up. Called Asurion just to ask one more final question on returning old phone back. If I can set up a new phone anyone can. I’m just glad I had insurance. I don’t like the fact that it cost me 112.00 plus dollars for a refurbished phone.

Was unable to change my email so the process was a little complicated with having to contact my email administrator from 5 years ago, but other than that, the process was simple. Customer service was better through AT&T directly but the Asurion customer service was adequate as well.

All I need is for them to replace a lost phone and fulfill their end of the contract. But, ‪Every single time I call it is another problem with this “insurance” company! I have updated my address 3 times with different reps and they still don’t have it correct! I’ve uploaded an Affidavit and a picture of my State ID, and now I’m told that I need to upload the exact same items AGAIN!! 6 times I’ve called, gone to the @Sprint complete app numerous times, and gone to phoneclaim.com/sprint Lord knows how many times without resolution and every time the rep seems to care less about my frustration.

My customer service representative was Larry **. Did a wonderful job in getting me back in service with a phone after something happened with my phone being lost or stolen. He was really a nice person and knew his job.

I’m very happy with Asurion. Very polite. Very happy to talk to. It was quite service. I received my replacement phone within 24 hours it was easy to turn on. You customer service was great. I’m happy I have insurance.

They were unable to fix the issue with my phone, so I received a new phone for the price of the fix. Receiving the new phone was quick and easy. The whole process from initial notification to receipt of my new phone was less than a week. Everyone I dealt with was knowledgeable and pleasant.

The process was so quick and easy. Had a new phone within a day. Extremely knowledgeable and friendly IT personnel. They also helped me keep my current number and showed me how to reinstall my applications from my old phone!

I’m 100% satisfied. It was a quick and easy process. I had a replacement the next day. Very clear directions and can’t say how beyond happy I am that I had this insurance on my device. Will definitely use again if/when needed!!!

Excellent Service. We were Very Pleased with everything. We highly recommend this company and their service. Prompt and Professional. We got a new phone within days of placing order for a replacement. They kept us informed of everything while it was being processed. Asurion, Thank you for your services. #1.

Wonderful service. Received the phone the very next day!! Couldn't have asked for a better experience. Did this online and was easy to follow and submit. Able to stay at home and complete from the comfort of the couch. Thanks for a great experience.

This is the best insurance plan on the market! It's quick, it's easy and it's fast! This phone is used for company business and it's important that we are available 24/7. This plan keeps us connected! Thanks for keeping us going in a fast paced environment.

Replacement Insurance department had great customer service! Patient, helpful & understanding!!!! This is why I gave 5 star rating. Thanks again!!! Better than Verizon wireless customer service, which always trying to push the customer to talk to an automated machine.

Was skeptical about receiving a a replacement device that wouldn't work. The one that came looked brand new and works great. Thank you.

The service rep on the phone was amazing, best that had ever helped me. She gets 5 stars plus! I did not wait long for help, and once we started the process it was fast and easy. My phone was here the next day, and return was simple.

We received our replacement phone within a few days after my wife dropped her phone and cracked the screen. The process was completely trouble free. I am generally skeptical of insurance on electronics, but Asurion does it right. Thank you,

I am very pleased with the service I received from Asurion. The lady that helped me was very courteous and helpful. She was also very knowledgeable and was able to answer all my questions. I will definitely recommend your service to my friends and family. Thank you again!

Prompt. Accurate. Great service and understanding! Any time I have had to use this service they have always gone above and beyond and is the exact reason why I keep insurance on my phone! Yall are amazing. I tell people about this service all the time.

Received in perfect condition and glad to have replacement phone. Having technical issues with phone after it fell and cracked screen. Phone was starting to get glitchy and not able to do anything at all. Would have to turn phone off and on to be able to finish anything that needed to be done.

I had a very good experience. My request was completed quickly. I got my phone the next day. The directions were simple and easy to follow. Returning the old phone was a simple process. Overall, excellent service. Thank you for your services.

Very smooth transaction. Easy to get replacement phone and it arrived quickly. Only problem I have is that I feel the deductible was too high. I have not had to use insurance to cover this phone in the past. I would have liked to have seen a bigger discount on the deductible.

I was very happy with Asurion’s service and quick turnaround time. It was the first time that I have had to file a claim. It was fast and simple. The phone arrived In two days. I have to say that I was hesitant to pay for the insurance in the beginning, but I’m sure glad I did now.

I dropped my phone in the water, got online and completed the forms. Two days later I had my new phone, switched sims cards and was done. So quick and easy. I mailed my old phone in with the prepaid shipping label.

When I was talking on the phone, many of the people would tell me I was fading in and out and they could hear my echo. It was frustrating for both of us. I kept repeating myself and they kept saying they couldn’t understand me. Finally, I contacted Asurion and received a better phone.

I filed the claim for my phone at 5 pm on Mon, Tuesday morning my new phone was at my door! Super fast delivery, really easy claim and setup process, and great service! I would definitely recommend this this to my family and friends.

Damaged my phone which was insured and got replacement within 48 hours. Took to the AT&T store and Christian was extremely helpful in getting my new phone activated and all date transferred over to new phone. Was concerned about not being able to erase data as previous phone would not work at all so unable to clear phone prior to shipping. Called AT&T and they were able to guide me through process to delete the old device. Good job!

She was very helpful and walked me through resetting my old phone. I did not have to go to the AT&T store. I was also having trouble setting up my watch with new phone and she was able to help me with that too.

Great experience in Asurion replacement of my damaged device. Prompt and courteous staffers took my calls without delay. Will stay with this company for sure and recommend them to my family and friends. Thank you, Asurion. Sincerely, Teresa

Son's phone was stolen. I’m on Memorial day, I was able to process a claim and get a new phone within two days. The Asurion rep was very helpful getting a new phone set up and on suspending the account so he could use it. It took a while but he was very patient, greatly appreciated.

Excellent service - extremely helpful and quick to complete my claim and I received the phone within 2 days. I am so glad I bought insurance. My phone was only 3 weeks in use when I dropped it in the lake. Everyone I spoke to was informative and helpful.

The technician was great about communicating arrival time. Both customer service reps I spoke with were extremely helpful. Ultimately my device had to be replaced due to a defective part and arrived by FedEx the next day. I was very pleased.

I appreciated the online help that walked me through the setup steps. Also the chat feature for set up was helpful when I needed assistance. Eli was very helpful. The return process with label and tape included (awesome!) was easy peasy!!!

I've paid for insurance for several years and am dissatisfied that deductible is so high. $200 is too much for a refurbished phone, but I had to have it so that is what I am paying. Persons I spoke to by phone at Asurion were helpful.

I filed claim, got replacement in two days. Thanks for everything, you were quick, efficient. I will highly recommend you guys to my friends. I even filed on holiday and it didn't matter, you still took care of everything. I sent phone back with you paying postage so I didn't have to which is great.

I received my equipment as promised on time. Very pleased except I didn’t get a new sim card so the store gave me one at no charge, my older tablet had a rubber cover and we didn’t want to take it all off to find the SIM card! No problem though. Thank you!

Great, expedited service. Easy online access for submitting claims and checking on updates. The customer service representative was also knowledgeable and polite. I would recommend Asurion to anyone I know. The phone arrived quickly and setup was a breeze. No issues.

This process was very simple, contacting Asurion via the internet and texting back and forth made my world easy. In the words of Office Max "That was easy". I was thinking about cancelling the insurance for my phone, I'm glad I didn't. The difference in price for a new phone and the deductible is huge. I'll pay $149 vs $1K anytime.

Great customer service! Prompt delivery! Thank you! Awesome job! I was pleased to be treated with such courtesy and professionalism. We appreciate the speedy response and great concern you had in addressing our issue. Thank you again for your great customer service.

Had a great experience with Asurion, Fast service and easy fix. Just did it online and had my replacement next day. Best money I ever spent, ATT e= was very helpful with getting my new phone activated and back to business.

The replacement device came quickly. It was ready to migrate all my information over as soon as i got it and it was full of instructions to make it easy. After everything was migrated over i was able to get the device sent back off without issues. I really liked getting an email that said the device made it to you.

Phone screen cracked in several places, back of phone cracked also, pieces of screen were coming out. Asurion was there to help. Quick service and shipping, even in the midst of a pandemic! Also, appreciated the email updates. Thank you, Asurion!

Process was quick, easy and painless. The deductible made it easy to make the decision to file a claim. Being eligible for lowered deductibles because of fewer claims was a nice added bonus. We will continue to use Asurion mobile insurance.

My phone started glitching while I was ordering a pizza. I submitted my claim online and was approved within a day or two. I was super excited to see a BRAND NEW PHONE and not a refurbished one. I’m beyond happy! Thank you!!!

Had a great experience with setting up a replacement phone in the evening (around 9 pm) after I received it. He was very helpful, courteous, and knowledgeable, and there when I needed it. I wasn't able to set up my phone on my own because my previous phone wasn't usable and he was able to get me set up easily.

I received my phone in 2 days and returned the broken phone easily. The discount for not using my warranty was nice and a surprise as well. I will continue to use Asurion with my AT&T plan for my wireless insurance company.

Very timely with my Order and very professionally handled from the beginning till the end of the entire process. Placed my order and two days later I received my new device along with all the instructions on how to return the old device.

Everything worked out great and the service was very professional. They kept me updated and very well informed about the shipment of the device which was very helpful due to the pandemic that is going on today in the world.

Quick and easy replacement at a reasonable price. We were skeptical on purchasing the insurance, But is certainly paid off. Only problem was we could not recover some photos, but everything else worked out fine. We have no complaints. Delivery was less than 48 hours.

Had a pleasant experience with tech support. I could not get my son's phone set up and the customer service rep was very patient and pleasant and helped Me step by step in great detail since my son was In another state and I had to communicate with my son to get phone set up via email communication.

Lost phone replacement is in excellent condition. Like the fact it was easy to upload passwords from the CLOUD and to get new charger with the replacement phone. It seems to have a better battery and screen than the other phone Apple wants me to upgrade but I DONT. See the need to.

I have been with Asurion for about 11 years now. They have always been fast, helpful, and have never had a problem getting good service. I got this service because I have paid for a phone for my granddaughter, and it has been a life-saver for us. Thank you!

It was easy and fast and the staff is very helpful. I have used your service several times and never had a problem. Great customer service!! I am happy that I can make a phone call and talk to a real person. Never get rid of that part of your service! Great job!!! Thanks.

Phone was stolen. It was great to reconnect to family & friends within 24 hours. Ordered replacement over phone. The person was helpful getting me to the right department & Ordering my replacement phone. Thanks for the help.

Fast service to the issue I have... Only thing is this is the second time I was issued a used phone... I know the girl I spoke to requested a new phone for me. It was expedited quickly which Is appreciated.