Asurion Reviews

They were prompt at the store and the shipping was right on time. I like doing business with you guys. Set up was real easy as well. Thank you very much, I would recommend this to my family and friends. Next time I will go to the same store in Lubbock Texas, they know how to help people and have great people skills. Once again, thank you, guys.

Prompt service when we needed to replace my daughter's iPhone because the speaker wasn't working. The new phone came the next day. After going thru the setup process with a representative on the phone, she was able to use it successfully.

Filing claim was easy, getting the phone not so much. It was put on backorder. I called week and a half later and got one drop shipped next day... seemed like I was forgotten. Shouldn't have had to call to ask where my phone was. Updating with emails or texts would have been nice.

The person that helped me was so patient and took me through every step to make sure my device was working properly and even called me back to make sure I was still okay because we had to disconnect because my WiFi was slow.

Thanks for quickly sending my new watch to replace the one I cracked. It was easy to reconnect and get my watch working quickly. I love the Apple Watch so much! I now have the series 4 watch and enjoy wearing it for all my workouts, even swimming.

We had a great experience with Asurion. I received a replacement phone that was malfunctioning and Asurion sent out another replacement for my defect replacement. They definitely were easy to work with and understood the situation. Would definitely recommend them.

Just know that if you have the insurance to use it as it’s not as stressful as it is when your phone doesn’t work and it’s like “oh no”. They did an excellent job sending the replacement and returned envelope. It was really helpful and not stressful getting the replacement! I would recommend them.

The process was fairly simple! Found it was much easier from a laptop with a printer and not using a phone! Shipment was quick and early once process was complete. Would be easier if it was explained to use a laptop in the beginning.

My phone was stolen, I turned in my claim and received the phone 24 hours later. Everyone I spoke with was professional and very helpful. It was a stressful time and your staff was calm and helpful. I recommended your insurance to all my friends.

I had a cracked screen. It was replaced promptly and on time. Once it was replace it started not wanting to charge. I was then sent a new one, but when I received it my old phone started working so I sent the replacement back because mine was working fine.

Everything went very well and the service was pefect. They kept me update with the package location even the work was in so Perfection, the package even arrived earlier than expected. I would greatly recommend family and friends to join the AT&T team. Thanks for your service.

Again, I am amazed at how quick you respond and get the replacement phone in my hands. Well worth the cost. I recommend this to everyone in my family and friends when the subject of phones come up. Thanks again for your support.

I called the customer service line because my 65" sharp SMART television stop connecting to all the apps that come with the television. When I would go to the Netflix application for some reason, I was getting kicked out of the app. I called Netflix to troubleshoot with them m multiple times and they told me to call Sharp because it's the television not the app. So, I called Asurion, the warranty protection team and they told me they was going to send me a remote and NOTHING.

Customer service is always the great. They are always very quick with the shipping. Everything went smooth and quick. The person I spoke to listen to my details, asked me questions and about the problems and at the end understood everything and satisfied me in the very polite manner.

Yes, my issue was resolved and my device was delivered and both Asurion and AT&T corrected a problem finally in record time. Thank you! I am really happy about the final result and would recommend this insurance service going forward.

I would of liked my headphone replacement to have been Samsung instead of the cheap ones that were sent. Other than that I received my phone in a timely manner and was pleased with the customer service. All in all a pleasant experience.

Phone battery was swelling so got a replacement phone in quickly without hassle. New phone works great and got broken one returned. Glad I didn't have to just buy a new one. Everyone handled it fair and justly. I had no problems with the transfer. Was easy getting the help that I needed. I really am relieved to have my phone again. I do need one.

Unfortunately, we have had several claims with some of our phones. Asurion has always been quick in replacing them. Fast and easy setup and very convenient to mail back old device. I highly recommend them if you are an accident prone as we seem to be.

I have been trying to get a replacement for a damaged phone for 2 days now. I have been been given bad information after bad information. They wanted a signed affidavit & photo ID; which I immediately sent. Then they said “Oh, not that ID, we need the primary ID” so I sent that. Then they said, “Oh, we meant to say the affidavit needs to have a different signature.”

I love how fast and easy it was to claim with Asurion. My boyfriend have T-mobile and had to to jump through hoops to even put a claim. While all I did is sign in, provide a couple information, pay my deductible and got my phone within 2 days.

I was out of town and my son lost his telephone. Currently, I filled one of the security questions, and was told to submit additional information. The agent help me through this process. The phone was slurred two business days later to my son.

Thank you for getting me back to the real world. I feel absolutely lost without my phone and you got me a new one in just one day. I was able to transfer all my data and contacts with the Samsung app. And I was up and running in just one day. I would highly recommend Asurion to anyone that owns a phone. Thank you again.

Only disappointment was that you did not have in stock the color that I wanted, so I had to settle for something else since I needed the phone quickly. Otherwise, both the front end (requesting the phone) and the back end (getting the new phone registered and connected thru your tech support) went well.

This was not a good experience. I’ve never had an issue before. The “new” replacement phone was not new. It was a recycled used phone. Came with a blocked caller from Atlanta on it. The phone itself is defective. Calls ceased to be able to be received or could calls be made. Keyboard ceased to function. ATT did its best to try and correct to no avail. We have returned SIM card to old phone and have turned off new phone. Will be returning it. If you have any questions please call **.

All went well. Better than I expected. The phone arrived in one day. Able to retrieve all backup data. I have another phone to submit (camera does not work). Looking forward to a similar experience. I will begin that process ASAP.

This was the easiest and fastest to file a claim and get our product. Would def recommend this service to anyone. Worth every penny that is paid. Have not had any problems with the replacements we have gotten. Put in a claim and got a replacement the next day, can't beat that.

From the time you file to when you actually get the phone is pretty quick! I love how now the deductible goes onto the bill instead of paying it before the service is done. It's Definitely worth the couple extra bucks a month for insurance!

Was fairly fast and easy process. I think phones should be delivered a little faster though. My SIM Card didn’t work that was sent and used my old one instead. Confirmation of receipt back seemed to take a long time too.

Asurion has always been easy to work with. They understand that accidents happen and with a family our size, they happen a lot. The website is easy to use and the phones usually arrive the next day. The replacement phones are great and the help offered is more than acceptable.

Great customer service. I filed my claim online and received my phone the next evening!! No problems at all! It was the easiest online claim I have ever done! I am glad we decided to take out the warranty on my daughter's phone. My daughter dropped hers and cracked the back glass! She only had to pay a 112 dollars and received a brand new phone!

It was smooth, and simple all the way to the delivery just as I expected, keep it simple. From the first phone call, to the delivery. From the beginning I always know what to expect when I had a phone problem, Asurion always comes through. Goes to show that having Asurion for insurance is the biggest benefit. Thank you for all of your help.

Grandson got his phone wet, the person on the phone was very nice and helpful. Received my replacement phone a couple days later. Everything was great. Thank you for all your help, your employee was a big help and very nice.

Smooth and easy transaction. Everyone I spoke with was polite and helpful. From the time I filed the claim until I received my replacement I felt it mattered that I was satisfied. They made the retrieval of my data easy.

AMAZING experience. The process was quick and easy. I definitely would recommend Asurion to family and friends. I had a cracked screen and was able to get my replacement phone in just a few days. Thank you for all the help and support.

Asurion is the best, my phone got damaged and my claim was hassle free, great people to deal with as I was treated right. phone conversations went easy and after my phone arrived and I called them to help me get back up and running their help was fantastic.

Great job getting my phone to me in a timely matter! I really appreciated your customer service and support through the processes. One thing would be helpful would be to have the follow up survey date closer to receiving the phone. Thank you!

Very easy to work with as I broke my phone and needed a replacement. Always professional people I dealt with. Thank you again for the ease of replacing my phone. My phone was damaged from dropping it and they replaced with no problems.

Happy with the insurance. Not happy with time limit and the high deductible. Life gets in the way and the time limit puts some people in a bind. The deductible used to be 90 so dollars for smart devices now right at 200. Just my account alone pays in 648 dollars+ to the plan in a year and I believe we have only replaced 5 phones in 12 years and one of the devices we had to get a replacement for because it was a bad referb from Asurion.

I gave the wrong address at first and so I called back two days later to correct it and had my phone with another two days. Thank you and awesome service! Representative was courteous, professional and resolve my problem with a great attitude.

Service was great as always. Except this time phone is defective. It has been charged, but still won't turn on. I need it replaced. Service was very fast as usual. Only problem is phone doesn't work. I hope I can get this phone replaced.

You guys helped when my carrier wouldn't. Thanks. The damage should have been warranted but I cracked the screen between the first time I tried to claim and was told to go to store to get covered under warranty and time the store opened so they would cover the repair. Switching carriers soon. I appreciate the professionalism of your company.

I couldn't be happier and more satisfied with the service, fast, easy and completely satisfied with the whole process. Plus it kept me in good standing with my stepdaughter whose phone it was. Thanks again for the fast and easy process.

Filing this claim was so easy!! We’ve never hide to file a claim before, and it was SO easy, and we had our replacement phone so fast! We filed on a Sunday and by Tuesday morning we had the replacement phone!

The delivery was prompt and the device seems to be in like new condition. Response via email was quick and the process was rather simple. The new device is the same color and specs as the damaged unit. The package also included the essentials like a charger and headphones.

It was very easy to replace my phone and it was delivered by 10:30 am the next day to my business. I couldn’t ask for a more seamless transition. Even enclosed an envelope just in case it was found. Again, thrilled with the ease of replacing it.

Based on our experience, I think you could add a third grading choice... What's there right now is "Great" or "Not Great". I would say the entire process of submitting the claim, choice of replacement phones, and stunning speed of reaction/shipment of the replacement phone was "BEYOND GREAT". Thank you for building such service for all of us!

The interaction went very well. Very fast and no troubles. In fact I had my new phone within 24hrs. When I took it to the Verizon store to switch my data to the new phone, that also went without a hitch. Recommend to everyone!

Great service, everything was delivered on time and I did not have any issues with my new phone. But I did had some issues setting up the new phone but I was able to figure it out. I just had to change out my SIM card and everything started to work.

We actually had 2 kids who needed phones to be replaced. One came next day. Which was great! The other took many many days, as she is working in Yellowstone National Park this summer and it was crazy hard to deliver. We appreciate the persistence in getting it there.

Exchange went smoothly. No complaints with repair. The initial call didn’t go too well. The first person I talked to seemed to not want to help me. Then he asked for me to call back in an hour because the “system” is down. I hung up and immediately dialed again. The second person helped me right away with no issues.

My son broke the glass of his iPhone and the phone was replaced. The service was fast and flawless. I received the new phone the next day. Also, the claim and the whole transaction was easy to do and the price was fair.

Quick, efficient, got phone next day. Price is a bit much but if need a new phone now they do good. I called the day phone was missing and got through to them and they responded immediately. I would recommend them to my friends.

My 14 year old daughter broke her phone while we were in Seattle. You were able to get her a new phone in two days. It was easy to switch everything over and send back the broken one. Two day without a phone is torture for a 14 year old. Thank you.

It was generally a great experience. The activation of the new phone was a little bit troublesome. We ended up having to go to a Verizon store for them to assist us. The return of the old phone was stress free. Generally speaking it was great.

My wife is a cardiac surgeon and her phone is also her pager, as well as her patients’ lifeline in many cases. So when the dog chewed the screen, it was a serious loss. Asurion handled the process quickly and expeditiously. We were pleased with the service.

I was we quite surprised at how quickly my phone was replaced, restored my faith in "service" and the people I dealt with were courteous & efficient. Thank you all the people I dealt with were courteous and efficient, since I am 90 years of age this was very helpful & important to me again. Thank you.

Service speaks for itself. Great customer service, easy platform, easy process, good finishing timeframe. Out of most insurance company I think Asurion ranks first. In my opinion. I have 3 business accounts, and I get treated very good on all my accounts with Asurion.

I sent my extended warranty Walmart tv, which developed a grey screen on bottom half to these people 2 months ago and still don't have it back. I have contacted them twice by chat and was assured it would be dealt with immediately. That was two and three weeks ago, and there is still no tracking number. Avoid Asurion and save yourself a future headache.

Saved me a couple of times after leaving my phone in Omaha once and one time it flew off my car mid drive. Very forgetful because I don’t have it in my hands at all times so when I don’t I do not realize it right away. Thank you!

You responded quickly. I found my "lost" phone 3 weeks later so now I have 2 phones just alike. Don't know what to do with it since all family & friends already have phones. I couldn't sent new phone back because I was very sick & unable to get out. The $ 149.00 I paid was very expensive, but a lesson learned. By the way my phone had slipped down in the back of chair.

Your service could not be better!! I have had to replace my son's phone many times and never had an issue. Actually he just broke his screen again and I have to call and discuss this with your office. Thanks for being the best!!!

Had a great conversation, customer service representative was informative, spoke clearly, was patient with my questions and knew her job very well. It is nice to know that if an unfortunate incident occurs that as a customer I am covered.

I don't think that representatives on the phone know their job very well. We have been customers for many years and I was always please with the way how my family was treated. I had to file a claim for my child's lost cell phone. The first representative told me that model is no longer available and I can choose between other two upgraded models. I choose one of the offered ones. I received an email stating that the upgraded model will be shipped soon. In 3-5 businesses days I receive the model of the phone that my daughter lost. They found it in stocks and mail it to me. I decided to call and see why I received email about one model and got another one just to make sure it is not a mistake.

My replacement came in a day. It was hassle free. Thank you for your professionalism. It was a very pleasant experience. I also was very pleased with the the prepaid return envelope. I would love to tell friends and family about your services.

I have 8 phones on my Verizon account and have them all insured. Over the years I have had several claims with Asurion. The claims process is so easy and simple and the speed at which you receive your replacement device is just amazing!

I filled out the forms. Then sent them to Asurion. Heard back from them quickly. Picked the phone I wanted and they sent it to me promptly. I am very happy with my new phone. I am glad I had bought the insurance with Verizon. Asurion was a pleasure to work with.

Technician was very knowledgeable. She was able to get the phone activated. I had trouble finding where to place the SIM card, but she made sure I was able to find the tray. I did not have my contacts backed up anywhere, but she made sure to look everywhere before she gave up on finding them.

I received the phone very quickly. The AT&T guy was so helpful in setting it up. The mail back was very easy and Miguel at the AT&T store helped me packing the old phone. AT&T is the best. Thank you???

This phone was not dropped or physically damaged. Somehow only the camera glass is shattered. I called 17 days after I received it, because I haven't had time to call. I explained to someone on the phone what was wrong and they apologized before I even finished. I said, "I didn't even tell you what is wrong yet." This happened the first week. Nothing they will do about it, want me to pay another deductible on a faulty phone. I've been paying into their fund for over 2 years. I am extremely disappointed.

My experience with AT&T is great. Yes I would recommend a friend or family member.. The quick response I received when I called about my phone overheating was phenomenal and I received my phone in a few days. This is great. Thank you AT&T.

Fast, easy replacement and return instructions were simple to follow. The tech support was great! The representative, Richard, was professional, courteous, and extremely helpful getting my new phone set up. What I thought would be difficult proved to be quite painless!

Such fast and easy online service! Received my device next day with easy to follow instructions and all the packaging to send in my old phone. Glad I had Asurion to replace my broken phone. I would highly recommend to anyone!

My first customer representative was not very professional at all, did not seem as if he wanted to help and was not willing to answer or give much information when I asked, however when I called back my second representative was amazing and helped all the way thru.

It took a while to complete the switch over to new phone (4 hours), but it's because we have horrible cell service in our home. We also had to start over 3 times and delete. This was very stressful, but I felt at ease because the person helping me was so patient, kind, professional and compassionate. Overall it was a blessing to have worked with her and be able to stay calm and confident.

Great experience with Asurion when I replaced my phone. They were accurate, fast, and gave good customer service. I enjoyed the process and received my phone in less than 3 days. I was back to taking care of business in no time.

They made it as quick and easy as possible. I am not very good with technology, but they made it easy to file the claim and timely response time to receive my replacement phone. I am pleased with the service I received. I would recommend their service to others.

Awesome customer service and easy to file a claim, received my phone very fast and accurate. Customer support was very helpful and easy to understand while filing a claim. Will definitely recommend to all my family and friends to insure their devices through Asurion.

In submitting my initial claim the shipping address was incorrect and I was not able to edit or correct it. I had to call and speak with a representative who was unable to do anything and instructed me to contact FedEx to redirect the package however I was unable to. After repeatedly calling and speaking to different representatives I was assisted by asking to submit a copy of my photo ID and document. I was unable to submit the documents online or via fax but I was able to send them via email which was very helpful.

Great service, easy and fast replacement. Thanks again for your service. I believe this was my third replacement phone with you guys and as always you were there for me and saved from having to sign another two year contract. Thanks again!

I am very happy to report that my experience was wonderful. Very surprised to get the phone back quickly and very appreciative that it did. Phone support was very good. And I appreciate the discounted price since I’ve never had a claim in the past. All good!

I lost my phone in the lake and you guys replaced it in a very timely manner. They even gave me a nice upgrade because my lost phone was a Note 5 and they couldn't get me that one. Now I love my replacement. Thanks for your great help.

Was on the river and canoe tipped over lost everything. Was so grateful. I had the insurance as my phone was my only means of communication as I do not own a landline or a laptop computer at home. Very grateful that I had paid for the coverage, sorry I had to use it but it was sure nice to have had it!

Replaced my screen & was prompt & friendly. The service was great and I very helpful. They answered all my questions and concerns. The associate was helpful & sincere. If she didn't know the answer, she quickly found the answer for me.

Professional and easy to work with clear understanding of what was to do. Fantastic and patient customer service. Thank you for your time and help in explaining everything in detail. Made this normally frustrating process rather easy.

I purchased a replacement phone for my nephew which he had less than a month before the screen completely froze on him. Unfortunately, we had to purchase another phone instead of waiting to for Asurion to send us another piece of junk. Finally, I called in order to get a replacement only to be told I couldn’t because I voided the warranty and the defective phone is now my issue. After spending so much money on phones and insurance to receive sub-par customer service when it’s a mistake on their behalf was a big slap in the face... I refuse to utilize their services anymore especially after receiving not one but two defective devices from this company.

Excellent service, replacement phone works like new. Very satisfied with whole process of going through replacement. Very helpful staff while setting up the new phone. Would recommend to anyone. FIVE STAR SERVICE. Our iPhone 6 was replaced with iPhone 7.

My iPad Pro had a crack in the screen and kept rebooting. No idea how the crack got there. However it was a quick and easy replacement of my damaged iPad Pro. Highly recommended to anyone with portable tech as sooner or later you will drop it, screen will crack or it will begin to malfunction.

Was having a problem with my phone and contacted my carrier. They directed me to a website where I could file a claim against my insurance policy with them. I got my new phone just a few days later. Painless and professional.

Asurion was very helpful and I received my new device quickly. I was very glad I had the insurance. I'm glad to have the insurance with all my phones. The customer service was very helpful and got me through all the steps.

I’m paying for 3 phones insurance. On one of my phones the screen was broken. Instead of charging 29$ as needed they wanted to charge me 200$ for phone replacement because they don’t have screens at the moment!! After talking with 2 supervisors who avoided me for long, they gave me other option TO CALL them in a week or 2 to check if they received screens!!! Only Apple Care from now!!!!

I was very pleased with the service, very quick to deliver and easy!! Good service. Good customer service. I give this company a ten. Thank you for everything. I love my new iPhone and I’m glad I chose AT&T for my carrier.

Fast service and easy claim form. Came in, filed the claim, went through all the steps description of the damage to my device. Device got replaced and upgraded. I'm very appreciative. Thanks. Thank you guys so much. I am happy with my new device.

The phone replacement arrived quickly and the entire process was very straightforward. I never wanted to need to use my insurance, but Asurion made it simple. My phone was damaged during flood duty with the National Guard. I am so grateful to be back up and running again with no interruption to my phone service. Thank you!

I was so worried about the hassle I would have to deal with when needing to replace my damaged phone. But everything went well and worked out smoothly and was easy to work out. I got my new phone in the mail just as the tracking number said I would and setting it up was just as easy. I did call to get a little help but that was just as simple to follow through and set up.

Replacement phone received promptly as promised, was easy to activate with help from Asurion, Couldn't figure out how to replace the back cover and had to use your chat service who was very helpful. Good news that I was able to use old sim card which saved all my contacts and most pictures.

The information on the website was not that easy to follow. Fortunately I have a Macbook Pro along with my iPhone 7 and I regularly back up to the Macbook. This allowed me to restore from a backup that morning. Nothing lost everything is there. The instructions on how to reset your old phone before you return were very clear and easy to follow.

Filing the claim was easy, my replacement iPhone came in three days, and a representative helped me set it up over the phone. She was knowledgeable, personable, and very helpful. The whole process was stress-free, which was important since losing my phone was stressful.

Prompt, supportive, and easily available for assistance. I received my replacement in less than 24 hours. Support called shortly thereafter with all the assistance needed to activate the replacement and restore my data. Thank you, I had a great experience.

Last Friday I spoke with a helpful Asurion representative after talking with AT&T about our stolen phone. The representative arranged for the replacement of our stolen phone. The replacement phone arrived the following morning. The representative was helpful and the prompt delivery was appreciated.

It was a very easy process to have my phone replaced due to the help of the people I was able to talk to. In these times when you depend on your cell phone for your daily scheduling and contacts. I appreciate the easy process.

Got phone in a timely manner. We set the phone up and mailed the other phone back. The only problem with AT&T is the receipt ion in our neighborhood is not that great so I not sure if we can keep our Service with the company.

Was great, contacted them, they were helpful and asked some good questions. Made sure to give them the info they needed and they told me the price, then everything was set and they sent the replacement phone and return stuff and all was much good. Had no problems and the phone replacement arrived quite quickly. Grat service!

My new phone arrived quickly. Online support for setup was great! The representative was very friendly and knowledgeable. He walked me through the steps and was very patient while I followed his instructions. I was very happy with his professionalism and with the service I received.

I had to go to the store to get fast service. Plus I've had problems of it shipping to the store instead of my house. I pay $1000 for a phone & all you give me is $15.30 for a phone you are still selling.

Very good experience and would recommend to friends! Did what they said they would do with shipment and activation. Followed up with tracking and emails. Was able to check in with them and understand where my new phone and more was moving along. Very happy with experience and will continue to pay for insurance on all of our phones.

Quick and then fastest delivery! My phone was delivered the day after I put in my request. I was very satisfied with my new equipment and customer service was GREAT! The representatives were very professional and efficient. I’m very pleased with the entire process.

My phone stopped working and you got me another one by the next day. I called to have a tech help me with the set up of the new phone and he was great! Very quick service, professional, thank you! I would recommend this insurance to anyone.

I got my device quick and that is great. I just feel you pay monthly than the deductible should be cheaper. I pay for 4 phones and hardly ever use it. That should be taken into consideration when the deductible is due.

We got our replacement right away. Although the verification was complicated as a code was first sent to the broken phone we were able to work it out. Insurance is the only way to go! We were guided along the way. Thank you for this service.

You did a wonderful job. Thanks for going the extra mile to explain everything! The staff was very friendly when I spoke with them. They left a detailed message when they did have to call. Thanks again for being the best!

I got my S10+ replaced through a claim. Yes it was prompt how fast I received my phone but the quality of my replacement was nowhere worth the replacement fee. I pay monthly and always keep my insurance fees paid but to get a Walmart quality phone, I am not keeping it anymore. I could have had it fixed with better quality products for that price. My screen is not crisp as it should be and it has a brown tint. The vividness is not good with the screen and the camera. I would highly recommend you save your hundreds of bucks and have your phone professionally fixed. The quality is not worth it and they will not send you a different one. If you just want to send a couple hundred bucks for a low grade refurbished phone, then you'll be okay.

100% satisfaction, timely and courtesy call was helpful. Life gets busy and things get overlooked. I am satisfied with my service with Verizon. They are very helpful in store and online. I have never had an unpleasant experience. Thank you.

So far everything is working as it should with the new cellphone supplied. All the directions supplied were effective in the situation. With the help of a local Verizon repair store the info from one phone to the other was successful.

Very helpful guiding me through process of obtaining replacement phone. Pleased with outcome since it was an upgrade to iPhone 7L. Received phone much more quickly than expected with a holiday involved which reduced stress levels communicating with friends and family. Thank you for the speedy assistance.

Awesome customer service and speedy shipping. Got my phone set up perfectly. I would recommend this service. Great deductibles and put on your bill time payments. Awesome. Asurion should work for all carriers. They back up your data for you, and make sure your phone is working properly.

After the initial long hold, everything went smoothly and efficiently. I received a new replacement phone in the box. I was able to call Apple directly and get support on how to properly restore my iPhone from the most recent saved backup in iCloud.

The phone is great and arrived when it said it would. We have activated the phone and we’re able to use it. The cost for the lost phone through insurance was good as well! I am glad you was able to put it on my bill.

The first call to get phone insurance call was awesome. Was sent and received in two days. AWESOME. To activate phone the lady was helpful and got me thru all steps I needed help with. I want to tell them thank you.

The first replacement phone was a disaster, it may have been possessed, it dialed and took photos while sitting on the table, not being touched. But when I called Asurion, the representative was excellent and made it right. New phone works great, no exorcism needed. I am very happy with it.

I am a very satisfied customer and would recommend your services to all my family and friends. The representatives are courteous and the shipping is impeccable. I received my phone in less than 24 hours after filing a New claim.

My daughter dropped her phone in water. Replacement was easily requested online. Replacement phone was shipped with telephone number to call to help with transfer of all data to new device. Assisted with deactivating old device. Old device was shipped back to Asurion in same box in which new device arrived with included return shipping label and tape to secure box. Very easy process. Very knowledgeable and pleasant representative.

The phone was lost for a week. Claim was made and a new phone was shipped. On the day of receipt, the missing phone was found. The replacement was sent back by return USPS. So far, so good. I hope the billing is going to be correct.

I've always had a very good response with Asurion. They are very prompt and accurate when they give you timeline on receiving your product. Also the return information is very helpful and simple to follow. Asurion is a very good company.

It was very helpful! I'm very satisfied with the company. I have a brand new phone and a cover. I didn't think it would be a new phone. I'm very happy with the help. I thought it would be a difficult process but it was very easy and fast.

You responded immediately and my wife had her new (refurbished) phone in a couple of days. Couldn’t expect any better service. The only issue is the column is a bit weak when listening to it on your ear. Thank you????

Quick receipt of replacement device, thank you. It was a pleasure dealing with a knowledgeable operator, my only issue was I was not able to process order online, website was having issues, but other than that it was great, received new device next day.

I had a replacement iPhone XS sent to me by Asurion. The replacement was obviously a refurbished unit, the back panel never felt like it lined up properly. I was assured by their customer service, that their refurbished devices were up to Apple factory standards. Now, this last weekend, my replacement phone got splashed by the pool. As of the next day, there is condensation inside the camera lenses, and the screen is beginning to artifact. This is a phone that is supposed to be water resistant according to Apple, so this is obviously a defect caused by refurbishing the unit. ASURION WILL NOT WARRANTY THIS DEFECT. This is completely unacceptable that they would claim their phones are up to factory standards, and not warranty what wouldn't be a "factory" issue.

Fast and efficient service. The staff was friendly and courteous. Things got here when they said they would and it was fast and simple to activate when it arrived. I was amazed on the fast response and the staff seem very knowledgeable.

Easy to make a claim and device received the next day. Easy to set up and everything transferred over easily. Would recommend to friends and family due to ease and quality. Very good experience overall! Will always make sure to has the insurance.

Things happen and having the insurance saved me. It could not have be easier to make the claim and get the replacement device. Just submit easily on the website and you are done in minutes. So easy. Very happy with the protection.

I would describe the service as Fast and Accurate. When FedEx delivered my package to the wrong address, Asurion investigated quickly to get me another phone. I appreciate their knowledge and expertise. I would highly recommend my family and friends use this service.

My wife had her phone stolen and you guys were very helpful and replaced it super fast. Will recommend your service to anyone. Top notch customer service and very happy with service. Keep up the good word and thanks again.

Very pleased with result, easy process online, received new phone within 2 days, was concerned with mailing phone with battery enclosed. Postal Service usually don't allow lithium batteries mailed, should reconsider different carrier for returns. Insurance is certainly worth price. Thank You.

The phone arrived in the time promised. It looked to be well packaged and in great shape. After activating the phone and setting it up, I found that it has a sort of ringing or horn sound when I make a call. The noise goes away and isn't really an issue. However, the other issue is that I have to put it on speaker sometimes to be able to talk to the person I call. I realize that the phone is probably a used reconditioned phone and that is how business is done. I'm not unhappy with the phone, I would rather keep it than go through the activation and set up process again. The only negative thing I will say is that, I am still paying for a 700$ phone and it would seem fair that my insurance company would take that into account when they replace that phone with equivalent quality.

The experience was easy and great. Phone arrived in one day and I was very pleased with the customer service. Hopefully, I won’t have to use you again but if I do I know the service will again be fast easy and terrific. Thanks again.

Fast and reliable. Glad we had the insurance thru AT&T. Submission of the claim was easy and had a new phone, in hands and working within 72 hours. Wish all claims would be this fast and easy. Had a claim with the same company a few months back and it was quick and painless also.

Friendly people, the only complaint I have is shipping addresses are hard to get accepted. Had to call to get a shipping address to be accepted. Otherwise very pleasant and speedy service. Two thumbs up!!!! Love AT&T All the way. I will recommend them to everyone.

The phone was sent in a reasonable time and the guy that assisted with activation was nice. I have had no problem dealing with Asurion since I became an AT&T customer in 2012. The people have been friendly and helpful.

Everything about my experience with Asurion has been great. Filing a claim is easy online. When I had a problem with my phone, the customer service representative was very kind and helpful. I would recommend this service for anyone with an iPhone.

The man who helped me set up my phone was extremely helpful and very patient with walking me through the process my new phone. My only problem was the person I first called, who seemed to only want to sell me a new phone.

Smooth process to make a claim. The telephone received was in excellent condition and the support to start using the telephone was excellent. The representative from AT&T was very supportive through the whole process. I will keep using Asurion as my insurance company for my cellular phones.

Our replacement phone request was fast and easy, we received a new phone in two days. My son was very happy. So glad we had the coverage, saved what would have been a very bad 4th of July weekend. Dana, Jefferson City, MO

My Replacement phone was received within 4 days of filing the claim. All the rep were very helpful during the process of filing the claim and also after the phone was received. I want to say thank you to the entire staff for all your assistance and making my experience a great one. The rep who actually helped me set up my new device was the best.

I was not pleased with submitting my claim on website - I submitted it 3 times and it got hung up somehow and the status was continually that I needed to “finish” submitting my claim. When I spoke with someone on the phone and they submitted my claim, everything went smoothly and worked out great.

I lost my phone; I called up AT&T which referred me to Asurion. After speaking with a representative and answering a few questions, I had a new phone within two days. No one likes to pay the deductible, but that’s life.

The AT&T Store personnel were wonderful, our wait seemed long 20-25 min, but otherwise a great experience. I broke my phone, they let me file my claim there. When new phone arrived they helped transfer my data, they were very nice & professional. We went to the Garner NC location, please open an AT&T Store in Clayton NC, the town is fast growing and your store is needed here. The representative also gave me upgrade information which I will take advantage of in October. Thank you for the great service!

My Samsung 7 phone was recently damaged while I was out of the country. The phone is over 3 years old and the replacement cost was $150 which is an absolutely ridiculous deductible for such an old phone, in addition to the monthly insurance fees. I should have just purchased a brand new phone!

Everything went great... just what I expected... never any issues with any of our claims... online claims work very well and very timely for our purposes. Nice to know that when the phones do have problems or are damaged in the normal course of business that they can be replaced at a minimal cost and in an expedited manner.

I was very pleased with a recent iphone screen repair. The technician came to my home and had the screen replaced in about 15 minutes. She was very polite and professional. I highly recommend Asurion insurance for your cell phone.

The Asurion help desk walked me right through everything - even after I messed up my initial powering up of the phone!! My husband is quite happy to get his "Flip-Phone" back! I would definitely go this route again if needed.

My son was pushed into the pool w/ his phone in his pocket. Obviously, it was dead in the water. His new phone was shipped very quickly & w/ little effort on our part. It was very easy to do. Thank you for taking care of the situation.

The phone arrived quickly once we resolved the issues. At some point in the last few years, and for no reason, Asurion changed my spouse's name in its database. Now there is a mismatch between AT&T's records (the real name) and Asurion's. This the second time we have made a claim and the issues was not resolved and we are still listed under the wrong name. This caused trouble with many hours of negotiation on the phone both times we made a claim.

You replaced a broken phone for my sister, who is in a nursing home. The phone is her connection to her friends and relatives. You shipped the replacement phone promptly. She got it, when you said that it would arrive. The entire process was smooth.

The process for getting a lost phone replaced was a smooth process! The representative was very patient, and the shipment was fast, the phone was received as promised. The email was sent on when the request was submitted, shipped and delivered.

I lost my phone and with no hesitation, my phone was replaced immediately, just a few questions asked and within 24 hours I had my phone. The customer service representative was friendly and helpful. She seemed concerned. I loved my fast and friendly services.

I simply enjoy the experience I’ve had with this company. I have little ones who constantly have accidents with their devices and these good group of people have always treated me fair... would recommend to anyone..More companies should model themselves after this one Epic Service.

Responded well to my claim and able to help me with questions. Our replacement phone came on time as specified. So far no complaints with the the company. This was not the first time I have submitted claim and so far no issues met.

Asurion is awesome. They take care customers like as a family. I trust them, that’s the best secure protection insurance I have ever seen. Asurion is the best. I reference everyone to use this. Asurion is the name of trust.

I was very happy with the service, you guys are a great company. I paid the service fee which was a very fair price and I was able to get my replacement in just a few days after I had submitted my claim.

I had no problems at all replacing my iPhone. Asurion was prompt about it. They helped me with the claim and they were very specific about everything. They are very nice and polite. My experience with them was very good. I was very grateful with all their help.

Wonderful doing business with Asurion. Very prompt in delivering a replacement phone for one that was damaged. We'll work the monthly payments to be covered by such an outstanding company. Would highly recommend Asurion to anyone looking to make sure that their wireless devices are insured.

Excellent service. They even upgraded my son’s phone for a 7 plus to an 8 plus! Well worth the money I pay for the insurance plan. From the start of the claim to the day they delivered his phone they communicated with me through email to keep me informed. Great service!

Your representatives were very nice, professional and helpful. Your app allowed the representative to help me diagnose the problem with my phone and when that did not work she helped me put in a claim and maintained consistent communication to make sure I did not have any problems/issues.

Service was fast and the protection service was very helpful. They were very patient in helping transfer my contacts etc. The whole experience has improved 100% since last time I submitted a claim. Thank you for your service. I would recommend experience for anyone.

Asurion did a great job getting our replacement phone to us quickly! We had an issue with the first phone they sent, and they sent another replacement the next day! They were prompt and professional, it was worth getting the insurance!

Everything was great we got the new phone in less than 24 hours which is awesome thanks for all your help. The lady on the phone was super nice and friendly and cared about the issue and was very helpful!

The process was simple and quick and the Customer Service Representative was very friendly and knowledgeable. The phone arrived in a timely manner. The website was very helpful in keep track of the status of the phone. I appreciate knowing how much the deductible would be prior to sending the phone and how it will be added to the first bill.

The phone was replaced as agreed. The co pay seemed a little high. It would have been possible to get a new phone by renewing my plan with Verizon for a fair price. I didn't attempt this because of the insurance.

Wonderful experience. Made my claim Tuesday 3pm and got my new phone the very next morning on Wednesday. Highly recommend. If you’re in need of a new phone make sure you have this insurance plan. If you don’t you’ll wish you had it!

Smooth process, easy return. Thank you for the replacement. It's great that you still had my old phone in stock. Thanks again for the email and text updates. It's been a pleasure working with your company, reliability is a great plus.

The gentleman who helped me was courteous and very informative. He explained to us how I could use the insurance I had been paying for could be used to get my Granddaughter the phone for less money than purchasing a new one. We appreciated it very much.

Customer service excellent and well prepared to answer any questions. I am 100% satisfied with the service and I will be glad to recommend them and also the waiting time not too long. Definitely a great experience, thank you so much.

Was easy to request replacement through the website. Received our replacement phone the next day. We called the number to help set up our replacement phone. Customer service rep was very helpful. Once phone was set up the returning of the old phone was easy!

I feel for the amount I pay monthly for the insurance on my phones the deductible is way to high. I looked on eBay and I can buy a refurbished iPhone for 200 dollars. I pay about 35 a month for coverage and had never used it and I had to pay 112 dollars for a refurbished pink phone. Not red like the one that was damaged.

Service was great. My malfunctional phone was replace! With the same phone Iphone 8. My carrier is Att. The was sent as sooner than I thought. You guys should a lot of concern concerning what what was going on with my phone bad situation. Thank you so much.

Shipping was fast and my phone was in excellent condition. As soon as my phone was shipped I was able to track where it was. Awesome company, and the agents are very polite and work with you through every step.

It took 3 tries with 3 different agents to file a Claim, took 2 weeks to get filed, due to some complication that wasn't described to me. My job requires me to use my phone sometimes 24/7 and not being able to file a claim and

Starting my claim and receiving my replacement phone was much easier and faster than anticipated. I waited to process my claim since I thought it would be more time consuming. My daughter couldn’t login to turn off find my iPhone before we sent the damaged phone back and they gave me an extension. Overall very satisfied.

I was recently on business internationally, when my cell phone screen cracked. I called Asurion to find out what I could do. I was told by a representative that I could get my screen fixed at a local business then email the receipt to an email address they provided, along with a US address for reimbursement (minus a $29 deductible). I went ahead and got my screen fixed and emailed the receipt, but the email bounced. After spending over an hour on the phone and five transfers (including one back to my service provider, Verizon), I was told that international cracked screen repairs are no longer covered by Asurion. I was also told that it was my fault because the fine print in the insurance agreement that we signed when adding this insurance contained this information (I do not travel with such documentation). There was literally nothing anyone could do.

The service was excellent. I had a great experience. I would highly recommend this service to anyone. The staff that help me went above and beyond to help me with my claim. Thank you for providing such a great experience and service. It was more then welcome to have such a great experience with a great carrier.

I am very grateful for the experience with AT&T and Asurion. The women at AT&T was amazing, very kind, and helpful. I had been upset before I walked into AT&T because of the horrible treatment I experienced at Apple. So, having this positive experience really meant a lot to me. Thank you for the getting the new phone shipped to me the next day.

Not computer friendly but was a able to navigate thru and received my phone rather quickly. Proud of myself. Keep up the good work. Phone set up easy but had little difficulty get out card. Great experience. Surprise to have year warranty on replacement phone.

Verizon made me file a claim because my iPhone 7+ screen was cracked when I went to trade in the iPhone. NOTHING else was wrong with the phone. I just wanted to update! Asurion sent me to have a new screen placed at uBreakiFix closest to my home. They apparently replaced my screen with an incompatible part, thus phone would not work! Took it back the very next day, as the store was closed. Asurion would not let them replace again. The store called Asurion, and they said they would be sending me a new iPhone 7+ Overnight. I received this USED phone that does NOT work! It will NOT download my apps from my iTunes account or cloud when I try to set it up.

I chatted with an agent and in 5 minutes, had a confirmation email for my new device. My brand new phone was in my hands, activated and set up within 24 hours---It was the easiest process ever! After being quoted $600 at the Apple Store for a replacement, knowing the deductible was less than half that amount---and added to my phone bill made it even better!

This review is for Asurion and the replacement of a damaged phone for my son. You did a great job with delivering the phone sooner than we expected. Also we liked the Pro Tech who helped with the transition of the phone.

It was very quick and easy on the At&t app. Phone came next day in mail with appropriate labels and packaging as well as instructions. Easy to mail back and had tracking information already in the box. Thank you for making it easy.

I am going to be honest, last year I filed a claim and it was not a good experience for a variety of reasons that I will not go into. This most recent one went off without a hitch, good customer service and quick response. Phone came within 2 days. I think you have made positive changes to your program however; I do not like the extra steps I have to take by filling out additional forms and sending a copy of my Drivers License to you. It is unnecessary as you have all of my information already. It is overkill and an annoyance for the customer.

I received great customer support. Submitted my claim over the phone and the customer service team answered quickly - and were very helpful. I had a little difficulty turning off the “find my phone” app because my phone didn’t work ... but they walked me through it. Received my replacement phone the following day. :)

Best insurance Asurion. Like it. I lost my phone. I call them. Report my phone stolen. They send me application. Apply. Next day get my phone mail. Box great. Again if you want to enjoy no worries. Absolutely amazing. That all I have to share guys.

After navigating the claim submission process a little bit online and figuring out how to submit the claim and supporting documents, everything went very smoothly. Good communication. Very satisfied, thank you.

Cracked my screen. I called the insurance and I had a new device in the mail waiting on me the next day. Shipped damaged device back. Plain and simple. Easy and smooth. I would definitely recommend to people and friends.

Process was lengthy. Initially I was told they would not honor the contract because I did not have a valid address and there were no technicians in my area to assist. After they decided to bypass the address issue and they received my phone I was asked via email to call them. The service agent indicated that I was not authorized to speak on my account and could not explain the email. Interesting as I had already made at least two contacts because of the address issue. I was required to have Verizon confirm that I was the actual account holder. It seemed to me they were going out of their way to make fulfilling the contract as difficult as possible for me. The matter was only resolved after I demanded repayment of my contract or the repair of my phone.

The technician at At&t was knowledgeable, courteous, and helpful. He helped me file my claim. The claim was filed and processed quickly and efficiently. I was very satisfied with the whole process. I highly recommend it my family and friends. I also plan to renew my policy.

Things worked out great. The phone arrived quickly and my son was soon talking to his friends again. The help we received from tech support was very helpful as well. I've never had problems with AT&T or with Asurion before and foresee a long relationship with them.

Insurance replacement arrived quickly, and it was an upgrade from my phone that wasn’t working. And since this review requires at least 40 words...the technician was very competent, but he assumed I knew too much. That’s all I have for you.

The repair person was late without any communication and when she showed up said she does not guarantee the screen change! So we had to go with changing the whole phone. I think there has to be some kind of guarantee with screen change.

I dropped my iPhone7, which sadly, holds my life! I filed a claim and was pleased to find that my new phone $149 would arrive two days later. Receiving the phone, I went about activating- how hard could that be? I spent two hours on the phone (landline) talking to the support Techs at Verizon, Apple and Asurion. Phone wouldn’t activate. Why? Because the software was so outdated. Attempted twice to update it via iTunes, both times failed. Two hours, 30 minutes, another call to Asurion. The answer? Some of the iPhone 7, model 1660, have defective motherboards! Why in the F would they not test them or simply pull them off the shelf. Complete waste of time and money!

Super quick delivery! Easy to access online. Was super happy with the service. I am very very very glad that I have the replacement insurance for my phone. It made it a lot cheaper to have my phone replace rather than have to go out and buy a brand new one.

We received the replacement for our damage device promptly. Asurion makes it very easy to file claims and returned damage devices too. We are very pleased with the service provided and definitely recommend AT&T & Asurion to family and friends.

Was told that I would get my phone within 24-48 business hours of filing my claim. They acknowledged receipt of my documents (documents they requested from me) on Saturday July 6, 2019. It is now Friday July 12, 2019 & I still haven't received my phone!!! They stated to me that within 24 hours of acknowledgement of my documents that they will get back to me with the next step towards getting my new phone (even though they said 48 hours in the acknowledgement email). The excuse they've given me is that my phone company hasn't fulfilled the steps that they're supposed to fulfill. I contacted my phone company (Freedom mobile of Canada) & they said there's no record of any correspondence from Asurion. A very frustrating experience dealing with this company. I definitely DO NOT recommend Asurion!!!