Asurion Reviews

Asurion is awesome. They take care customers like as a family. I trust them, that’s the best secure protection insurance I have ever seen. Asurion is the best. I reference everyone to use this. Asurion is the name of trust.

I was very happy with the service, you guys are a great company. I paid the service fee which was a very fair price and I was able to get my replacement in just a few days after I had submitted my claim.

I had no problems at all replacing my iPhone. Asurion was prompt about it. They helped me with the claim and they were very specific about everything. They are very nice and polite. My experience with them was very good. I was very grateful with all their help.

Wonderful doing business with Asurion. Very prompt in delivering a replacement phone for one that was damaged. We'll work the monthly payments to be covered by such an outstanding company. Would highly recommend Asurion to anyone looking to make sure that their wireless devices are insured.

Excellent service. They even upgraded my son’s phone for a 7 plus to an 8 plus! Well worth the money I pay for the insurance plan. From the start of the claim to the day they delivered his phone they communicated with me through email to keep me informed. Great service!

Your representatives were very nice, professional and helpful. Your app allowed the representative to help me diagnose the problem with my phone and when that did not work she helped me put in a claim and maintained consistent communication to make sure I did not have any problems/issues.

Service was fast and the protection service was very helpful. They were very patient in helping transfer my contacts etc. The whole experience has improved 100% since last time I submitted a claim. Thank you for your service. I would recommend experience for anyone.

Asurion did a great job getting our replacement phone to us quickly! We had an issue with the first phone they sent, and they sent another replacement the next day! They were prompt and professional, it was worth getting the insurance!

Everything was great we got the new phone in less than 24 hours which is awesome thanks for all your help. The lady on the phone was super nice and friendly and cared about the issue and was very helpful!

The process was simple and quick and the Customer Service Representative was very friendly and knowledgeable. The phone arrived in a timely manner. The website was very helpful in keep track of the status of the phone. I appreciate knowing how much the deductible would be prior to sending the phone and how it will be added to the first bill.

The phone was replaced as agreed. The co pay seemed a little high. It would have been possible to get a new phone by renewing my plan with Verizon for a fair price. I didn't attempt this because of the insurance.

Wonderful experience. Made my claim Tuesday 3pm and got my new phone the very next morning on Wednesday. Highly recommend. If you’re in need of a new phone make sure you have this insurance plan. If you don’t you’ll wish you had it!

Smooth process, easy return. Thank you for the replacement. It's great that you still had my old phone in stock. Thanks again for the email and text updates. It's been a pleasure working with your company, reliability is a great plus.

The gentleman who helped me was courteous and very informative. He explained to us how I could use the insurance I had been paying for could be used to get my Granddaughter the phone for less money than purchasing a new one. We appreciated it very much.

Customer service excellent and well prepared to answer any questions. I am 100% satisfied with the service and I will be glad to recommend them and also the waiting time not too long. Definitely a great experience, thank you so much.

Was easy to request replacement through the website. Received our replacement phone the next day. We called the number to help set up our replacement phone. Customer service rep was very helpful. Once phone was set up the returning of the old phone was easy!

I feel for the amount I pay monthly for the insurance on my phones the deductible is way to high. I looked on eBay and I can buy a refurbished iPhone for 200 dollars. I pay about 35 a month for coverage and had never used it and I had to pay 112 dollars for a refurbished pink phone. Not red like the one that was damaged.

Service was great. My malfunctional phone was replace! With the same phone Iphone 8. My carrier is Att. The was sent as sooner than I thought. You guys should a lot of concern concerning what what was going on with my phone bad situation. Thank you so much.

Shipping was fast and my phone was in excellent condition. As soon as my phone was shipped I was able to track where it was. Awesome company, and the agents are very polite and work with you through every step.

It took 3 tries with 3 different agents to file a Claim, took 2 weeks to get filed, due to some complication that wasn't described to me. My job requires me to use my phone sometimes 24/7 and not being able to file a claim and

Starting my claim and receiving my replacement phone was much easier and faster than anticipated. I waited to process my claim since I thought it would be more time consuming. My daughter couldn’t login to turn off find my iPhone before we sent the damaged phone back and they gave me an extension. Overall very satisfied.

I was recently on business internationally, when my cell phone screen cracked. I called Asurion to find out what I could do. I was told by a representative that I could get my screen fixed at a local business then email the receipt to an email address they provided, along with a US address for reimbursement (minus a $29 deductible). I went ahead and got my screen fixed and emailed the receipt, but the email bounced. After spending over an hour on the phone and five transfers (including one back to my service provider, Verizon), I was told that international cracked screen repairs are no longer covered by Asurion. I was also told that it was my fault because the fine print in the insurance agreement that we signed when adding this insurance contained this information (I do not travel with such documentation). There was literally nothing anyone could do.

The service was excellent. I had a great experience. I would highly recommend this service to anyone. The staff that help me went above and beyond to help me with my claim. Thank you for providing such a great experience and service. It was more then welcome to have such a great experience with a great carrier.

I am very grateful for the experience with AT&T and Asurion. The women at AT&T was amazing, very kind, and helpful. I had been upset before I walked into AT&T because of the horrible treatment I experienced at Apple. So, having this positive experience really meant a lot to me. Thank you for the getting the new phone shipped to me the next day.

Not computer friendly but was a able to navigate thru and received my phone rather quickly. Proud of myself. Keep up the good work. Phone set up easy but had little difficulty get out card. Great experience. Surprise to have year warranty on replacement phone.

Verizon made me file a claim because my iPhone 7+ screen was cracked when I went to trade in the iPhone. NOTHING else was wrong with the phone. I just wanted to update! Asurion sent me to have a new screen placed at uBreakiFix closest to my home. They apparently replaced my screen with an incompatible part, thus phone would not work! Took it back the very next day, as the store was closed. Asurion would not let them replace again. The store called Asurion, and they said they would be sending me a new iPhone 7+ Overnight. I received this USED phone that does NOT work! It will NOT download my apps from my iTunes account or cloud when I try to set it up.

I chatted with an agent and in 5 minutes, had a confirmation email for my new device. My brand new phone was in my hands, activated and set up within 24 hours---It was the easiest process ever! After being quoted $600 at the Apple Store for a replacement, knowing the deductible was less than half that amount---and added to my phone bill made it even better!

This review is for Asurion and the replacement of a damaged phone for my son. You did a great job with delivering the phone sooner than we expected. Also we liked the Pro Tech who helped with the transition of the phone.

It was very quick and easy on the At&t app. Phone came next day in mail with appropriate labels and packaging as well as instructions. Easy to mail back and had tracking information already in the box. Thank you for making it easy.

I am going to be honest, last year I filed a claim and it was not a good experience for a variety of reasons that I will not go into. This most recent one went off without a hitch, good customer service and quick response. Phone came within 2 days. I think you have made positive changes to your program however; I do not like the extra steps I have to take by filling out additional forms and sending a copy of my Drivers License to you. It is unnecessary as you have all of my information already. It is overkill and an annoyance for the customer.

I received great customer support. Submitted my claim over the phone and the customer service team answered quickly - and were very helpful. I had a little difficulty turning off the “find my phone” app because my phone didn’t work ... but they walked me through it. Received my replacement phone the following day. :)

Best insurance Asurion. Like it. I lost my phone. I call them. Report my phone stolen. They send me application. Apply. Next day get my phone mail. Box great. Again if you want to enjoy no worries. Absolutely amazing. That all I have to share guys.

After navigating the claim submission process a little bit online and figuring out how to submit the claim and supporting documents, everything went very smoothly. Good communication. Very satisfied, thank you.

Cracked my screen. I called the insurance and I had a new device in the mail waiting on me the next day. Shipped damaged device back. Plain and simple. Easy and smooth. I would definitely recommend to people and friends.

Process was lengthy. Initially I was told they would not honor the contract because I did not have a valid address and there were no technicians in my area to assist. After they decided to bypass the address issue and they received my phone I was asked via email to call them. The service agent indicated that I was not authorized to speak on my account and could not explain the email. Interesting as I had already made at least two contacts because of the address issue. I was required to have Verizon confirm that I was the actual account holder. It seemed to me they were going out of their way to make fulfilling the contract as difficult as possible for me. The matter was only resolved after I demanded repayment of my contract or the repair of my phone.

The technician at At&t was knowledgeable, courteous, and helpful. He helped me file my claim. The claim was filed and processed quickly and efficiently. I was very satisfied with the whole process. I highly recommend it my family and friends. I also plan to renew my policy.

Things worked out great. The phone arrived quickly and my son was soon talking to his friends again. The help we received from tech support was very helpful as well. I've never had problems with AT&T or with Asurion before and foresee a long relationship with them.

Insurance replacement arrived quickly, and it was an upgrade from my phone that wasn’t working. And since this review requires at least 40 words...the technician was very competent, but he assumed I knew too much. That’s all I have for you.

The repair person was late without any communication and when she showed up said she does not guarantee the screen change! So we had to go with changing the whole phone. I think there has to be some kind of guarantee with screen change.

I dropped my iPhone7, which sadly, holds my life! I filed a claim and was pleased to find that my new phone $149 would arrive two days later. Receiving the phone, I went about activating- how hard could that be? I spent two hours on the phone (landline) talking to the support Techs at Verizon, Apple and Asurion. Phone wouldn’t activate. Why? Because the software was so outdated. Attempted twice to update it via iTunes, both times failed. Two hours, 30 minutes, another call to Asurion. The answer? Some of the iPhone 7, model 1660, have defective motherboards! Why in the F would they not test them or simply pull them off the shelf. Complete waste of time and money!

Super quick delivery! Easy to access online. Was super happy with the service. I am very very very glad that I have the replacement insurance for my phone. It made it a lot cheaper to have my phone replace rather than have to go out and buy a brand new one.

We received the replacement for our damage device promptly. Asurion makes it very easy to file claims and returned damage devices too. We are very pleased with the service provided and definitely recommend AT&T & Asurion to family and friends.

Was told that I would get my phone within 24-48 business hours of filing my claim. They acknowledged receipt of my documents (documents they requested from me) on Saturday July 6, 2019. It is now Friday July 12, 2019 & I still haven't received my phone!!! They stated to me that within 24 hours of acknowledgement of my documents that they will get back to me with the next step towards getting my new phone (even though they said 48 hours in the acknowledgement email). The excuse they've given me is that my phone company hasn't fulfilled the steps that they're supposed to fulfill. I contacted my phone company (Freedom mobile of Canada) & they said there's no record of any correspondence from Asurion. A very frustrating experience dealing with this company. I definitely DO NOT recommend Asurion!!!

The reps that I spoke with on the phone were so incredibly helpful and patient and willing to go the extra mile. There was an issue with a lost phone and they were able to overcome the obstacles to have a new one sent out to me. Thank you!

Excellent! to all at Verizon, and thank you for the best of the best cell phone and team support you have given us! My children and now grand kids are happy, Thanks again to you all at Verizon! Joseph, kids and now six grandkids!

My iWatch was totally broken/crushed - I was attacked by a dog and he took hold of my wrist, shaking it, and would not let go. The iWatch actually saved my hand from being mangled. I submitted a claim on-line with Asurion and followed their directions including making a co-pay and I received a new iWatch the next day! Asurion emails & updates you every step of the way -- from sending me the new device thru their receipt of the broken device. I know that the cost is a lot of money per month (at least to me) but having the security of knowing that my devices will be replaced immediately and that I would be guided through the process of exchanging devices, is well worth the extra money. Again, my experiences with Asurion have exceeded my expectations.

They were fast and followed through thoroughly. The only thing I would change is being overwhelmed with all the other things should add to my account. They were friendly I just felt stuck listening to what I did not need or want. I finally pretended to get a call so I could leave.

Everything went perfectly smoothly. It's a very good service. The missing star is because I think the cost to replace the device is too high. I pay over $300 a year for this service and I'm getting a used phone when I make a claim.

I was very pleased with my service from Asurion because years ago I had a bad experience with them. Right now I highly recommend Asurion for your cellphone insurance carrier. I lost my pretty new and expensive cellphone and just knew I was screwed but Asurion replaced my cellphone with a new one in about three days. I was so happy!

Got my new phone in a day or two! Awesome shipping time. AT&T rep helped us file our claim. Box and postage included, but could use better tape. Wish you included a screen protector as that was damaged as well as case.

Had an issue with the replacement phone. Made call to identify the problem. Did some troubleshooting with the representative. Found phone was bad. A new replacement phone was sent out the next day. Received the phone followed the activating instructions and all is good.

I dropped my phone in a lake and needed to get it replaced. I was expecting a lot of paperwork and hassle, but the online process for getting a replacement was smooth and easy. The delivery was fast, the service was helpful when I had a small hiccup, and the device was in great shape. Thanks for the help!

My replacement phone was delivered on schedule as promised. However, I was rather dismayed that it couldn't be delivered on Sunday, or that there was no place where I could go to pick one up. Since I operate a business, where I need my phone, this was critical for me.

I dropped my phone in the toilet, there was no fixing it but that’s wasn't a problem since I’ve always had insurance on my devices. I thought wrong. I called immediately & spoke with an associate who assured me I’d receive an iPhone 7 which would be an upgrade so I continued & completed my payment over the phone. Sadly the company didn’t even bother to inform me that the phone I was suppose to be receiving wouldn’t be available for another two weeks. So I wait 2 days & call back, only then did an associate say that the iPhone 7 was out of stock & they weren't sure when it would be available again.

Replacing the phone was quick and painless. The new phone is working well and set up was easy. I am very happy with it. I will definitely keep your protection in mind when making future purchases and will recommend to friends.

The representative listened and took care of our issue without a problem. Two days later our replacement arrived. Easy peasy. We returned the damaged device right away and even received an email from you when you received it. That was a nice touch, it meant I didn't have to wonder and worry. Thank you.

It was a fast and simple when I had to get my iPhone replaced. I would recommend to all my friends to get and use Asurion. I have always had good results every time I have had to deal with customer support.

Thank you for quick service and helping me get what needed to get done, done. Thank you for helping me with my phone. Will recommend to others. I had problems getting my online claim started, but after that was done, everything was smooth from there.

My son's phone was stolen and he had a new one the next day. We could not have asked for better service! The assistant on the phone walked me thru everything and stayed on the line until we had everything straightened out. I would recommend this company to everyone!

The whole process was very easy. I had a replacement phone in a matter of days. I had to take the phone to AT&T to be activated because the instructions gave a number to call -- which, of course, I couldn't because I didn't have a working phone.

Timely... supplied me with a compatible unit since they did not carry the one I had. Customer Rep was great. She was knowledgeable and patient. The response time is also worth its wait in gold. Thank you for the service.

Fast and easy claim for phone replacement. After submitting claim on Verizon, the phone came and I mailed back damaged phone in the prepaid envelope. It was quick and painless. With any other phone claim I have done, I have never had an issue. I would highly recommend this service from Asurion.

I was SO pleasantly surprised by the incredible ease of the process and friendliness of the staff with Asurion! In a single week I lost my phone to the bottom of a lake and my son cracked his screen. In both instances, they made the replacement and repair process a breeze! So glad I got this coverage!

My phone was stolen, and it was replaced in 2 days! I did not think I would I would receive it that quickly. However, the shipping container provided a mail-back envelope that I didn't actually need. Thanks.

The female I spoke with was educated and helpful, polite... explained every step and helped me out with all my questions. I spoke to two women both pleasant. The second one is a true Asset!! Thank You for going above and beyond my way expectations. She even caught where I was being double charged by my carrier for 5 consecutive years on numerous lines. Saving me 40 plus dollars a month. If I could give her a bonus I would. She didn’t have to point that out but she genuinely wanted to help me and it showed.

I forgot I had insurance on my phone when it was stolen. To my surprise I saw it was in my billing package. Filed the claim and I had a new found in three days. Also got the reduced deductible because of the remaining policy period. Worth the money.

Easy, fast, clear communication, accurate... what else can I say, but in a world of delays and hassles, this is not one of them. Makes the misery of a damaged phone a little less miserable. I will keep my Asurion Insurance policy in place.

I love the very fast service you receive every time you need to resolve an issue. Thanks for the quick turnaround on the last claim. My son is the one that really appreciated it. I'm a little disappointed in the size of the replacement tablets. Soon they will be a iPhone... just saying. Thanks again... but hey that's what I pay for every month, right?

OUTSTANDING customer service!! Best that I have ever dealt with! 100% positive experience!!!! From the initial phone call, where a person actually answered in a timely manner, to how fast and easy it was on the phone, and then to receiving the replacement product the next day.. It was all simply mind blowing! THANK YOU!!

Asurion, did a great job handling my damaged phone and replacing it. Professional, knowledgeable, friendly. There was no wait time and they immediately expedited my order. Asurion is definitely a top notch insurance company, with very good people working and excellent representatives. I will definitely recommend them to everyone I know.

Phone was damaged on Saturday morning and I went to my local carrier's store to report the incident. I received a replacement phone Monday. I was so impressed at how fast I received my phone when it was the weekend.

The customer person was very professional and helpful. We didn't know what to do so she was able to walk us thru the process and it was very successful. Thank you for being patient with us and helping us with our claim.

Thanks to everyone. It was an easy fix to my phone trouble. I am not the most technical person, so I was very happy that I could do this on my own. I would encourage everyone to look at the insurance before purchasing a new phone.

Spent a couple of hours with a tech trying to correct the problem with my original phone with no luck. Wasn’t aware until after the fact that it would cost me $200 to receive a refurbished phone... thought it was suppose to be $50. Pretty simple to get all my info transferred over to the new phone.

I have had to file 4 claims in the last 4 months. I wouldn’t have my account without Asurion on it! Asurion is OUTSTANDING in every aspect! When I need to replace a device, it amazing how fast I get my new device! If there is 1 downfall, it that I must enroll and reenroll different device to file claims. Each time I do this, it resets my deductible and cost $299.99. Thank you for being quick in getting my new devices out to me when I without. GREAT service!

Everything was easy and smooth and the waiting process was very fast and courteous and my replacement phone is exactly new and the set up process was very speedy. But I really appreciate the whole process from beginning to end.

Good communication. Everything was explained well. Staff was friendly. Phone came right away. Fast shipping. Will recommend to friends and family. I got the insurance because I know it’s worth it just in case something happens to our phones. Keep up the good work.

Came on time and everything for the phone was there. Nothing missing and good service. Nothing was broke and got what I needed as my charger, headphones and sim card came in the afternoon and in the right box and delivered with good service.

Processing the insurance claim was hassle free and quick. I got the new phone very quickly and in great condition. The return was also very easy. The new phone works perfectly so far. Overall I was very satisfied and have no complaints.

The girl helping me was great. The program suck. It’s not user friendly too much to make changes. It’s a ** up system with they never bought it. It make errors and causes judge time loss. It’s a total disaster. I can’t say one good thing sorry.

Very professional, and worked with me to make everything right. Product return and reactivation was super fast and easy. Would definitely recommend this service provider to everyone and would use the service again hopefully I don't need to though. Very happy all around.

I like the fact that you respond my call and the solution of my problem. Also the faster you send the product to my address. You also told me very clear what is going to be the next stop to put my tablet back in service.

I went to the AT&T store on Saturday to order a replacement phone for my sister. We contacted Asurion to file the insurance claims. The process was efficient and easy. The phone arrived on Monday. Went back to AT&T store Tuesday where Mychal nicely activated the new phone. It was a great experience.

Friendly, helpful. Very understanding and considerate. Professional customer service. Easy to use website and upload documents and loved email status. Able to check status online was great and tech friendly use.

Everything was ok. Phone came in on time. I am trying it out and hope I don't have the same issue. I felt the device to be a little warm. So hopefully the device is not faulty. Thank you for sending a new charger.

When my phone got lost I panicked. Asurion was right there to help me and I had a new business phone within 24 hrs. They explained everything to make the process of obtaining a new phone simple. Highly recommend them.

Please do not purchase this replacement device plan. There are many errors in their system and representatives have no control over. Card was charge multiple times and spoke to six agents with all different instructions.

I was well pleased with the service. Thank you. The assistance I was on behalf of the replacement of the damaged phone was excellent. I received the replacement phone in a timely manner. Got the new phone and it’s working as well as could be expected. Thanks again.

I lost my Apple Watch. After searching all day I filed a claim. The next day I found it and called immediately to cancel the claim. I was treated very fairly and my claim was canceled. Everyone I spoke to was polite and very helpful.

Your service was overnight turnaround & everything went very well on the setup at the beginning of the new phone except, when we were transferring the info to the new phone I had to wait on callback. Representative couldn’t help. Ended up going in AT&T to complete setup.

Service was quick and professional. Great Job. I wasn't pleased that after paying a monthly fee, there is a copay. We are retired and elderly and it is a real hardship. There should be some sort of break for the elderly.

All in all well. Received timely even with holiday weekend. Other phone would not come on after so lost backup but all good due to I needed to clean off old apps and such. Insurance claim was easy to file online.

I received excellent guidance and care when sending my phone for repair and then purchasing a refurbished phone. My interaction with the company and the people I visited with were great. At this time the phone I received is very good. I will definitely recommend to my friends and family.

Website was quick and easy to use. Was expecting a return on Monday (made the request online Saturday day). New phone and accessories arrived early Sunday. Great shipping and website I did not use the tech services available because it was not necessary but cool that it was an option.

Very helpful, easy to transfer data from the old phone to the new phone and very easy to ship old phone back. Quick delivery of new phone. Received it the next morning. Upgraded me to the next generation refurbished phone.

The person that helped me did a great job and was very patient and understanding. It did take us a while, but walked me through the process with great understanding and knowledge. I would recommend him highly and the set up was a great experience.

Everything was great. But I didn't like to send my license over the internet. I have been a loyal customer over 20 years... to prove who I was. I hope I don't have to go do it again... I will not be happy about that.

The LG V30 was not available in the color that I wanted so I was given the color I wanted in the LG V40. An Outstanding offer I couldn't refuse. The service was fast, friendly and professional. Insurance definitely worth having. Satisfaction without any doubt.

The representative displayed professional customer service skills. He was very helpful with setting up my phone and getting a lot of my data from my old device. He is a great asset to your company, please have more like him.

Very fast and easy service. Done all by app for first part. Keep up the good work. Pro Tech rep was wonderful and professional. She was very knowledgeable and respectful. Overall a very smooth process. Recommend the insurance coverage and ProTech app to everyone.

Filed claim online, replacement was here next day. Set up was quick and pain-free. I hate paying for phone insurance, but service and quality were top-notch. If you really need fast easy service in an emergency, Asurion is a lifesaver.

It came on a timely basis. My old phone I was having a hard time charging. I'm lost without my phone, I access the Internet with it as well as use it for work. I'm so glad I bought the insurance for it.

AT&T. Very good service. Quick and easy. Got our phone the next day even after the Fourth of July. I like that the deductible is billed on the next phone bill. That is very convenient and helps especially when I don’t have the funds right away.

AT&T. Contacted Asurion and filed a claim for my son's phone. The agent was very helpful courteous and respectful. Ask me for a few important questions and was able to help me finish my claim. I was helped in a very professional and courteous fashion and would recommend this insurance to all my friends. Thanks again for your help! James

AT&T. Took long the initial time. Was on the phone multiple times the previous night because my info was put in wrong. But everything got fixed and my phone is on so that’s all that matters. I’m happy with the service.

AT&T. From start to finish Asurion handled my claim well and made sure I received it in a timely manner. I also like the extra security they have while processing the claim that way I am not up against any scammers.

The process of leveraging the website to go through the entire process was fantastic. I had my phone within a day and was able to set it up on the phone within 10 minutes with you all. Thank you for the help!

I had to file a claim on a stolen Watch/Phone. The representative was courteous and helpful in filing my claim in a timely manner and getting us the replacement device in a timely fashion. Thank you for your prompt service and response time for my claim.

Made the request online. Received the replacement phone the next day- the enclosed package to return the broken phone was easy to use- and send. Of course the only thing that could have been better was that the deductible be cheaper!

Much improved service by being able to sign all documents electronically instead of having to print sign and email back. Online claim process very easy and took very little time. Much better than previous experience with claim. Easy setup of replacement device representative very helpful with all aspects of new phone setup.

Verizon. This was outstanding service, less than 24 hrs turn around. We were please, happy with how easy it was to process the online service. We have been very happy with the replace and easy it was to sent it back to the company..

I have had nothing but problems since I began contacting this company for a replacement diamond earring back. All I needed was an earring back. I have had to make at least 7 phone calls in regards to this since June 7. My first phone call was 90 minutes long and nothing was achieved because 12 days later I called and they did not have anything with the claim started. I had to make 3 separate phone calls this evening just trying to find out how I can actually get my package back. Now they have my diamond earring (because that is what is required in order to receive a replacement back) and I have no guarantee that I will ever get it returned to me.

Took my damaged phone to the Verizon office and they were most helpful to get us connected to Asurion. Once the contact was made it was extremely easy to send the old phone back and in no time we had the new phone. Thanks for such fast service.

Process through Verizon was super easy and the phone arrived just like it was projected to and in great condition. Return process was super detailed and simple. I have absolutely no complaints about the process and would definitely recommend it to a friend or family member.

This is simply the most unethical company I ever dealt with in my life. First, I was sold the Asurion phone protection insurance at the moment I bought a brand new phone at a Bell store. So Bell is also responsible as they also gave me incorrect information at the moment I signed up. This unethical company: Never told me they could send me a USED PHONE as a replacement for my phone in case of a claim, which is INSANE considering the fact that, besides the $16 monthly fees, I'd have to pay extra $299 plus tax to have my phone replace! I was expressly told at sign up that I'd get a brand new phone in case I made a claim and this is clearly not the case. They told me to read the fine print on their website when I contacted them. Still, they increased the price I was told from $249 plus tax to $299 plus tax for no reason, just another way to take more money.

Fast delivery! Professional and helpful! Would recommend to all friends to purchase additional warranty. Phone was delivered to my remote location in just two days - and a major storm and flooding. Love this company! Will continue to purchase this warranty on all our phones.

Hello AT&T. My Customer service representative was very smart, knowledgable and helped me quickly to help me resolve my reason for calling THE other day. I was very satisfied and now have a replacement phone!!! Thank you very much. Lori

Everything went smoothly. Not a problem at all. Great service. I would recommend this service for your cell phone. The phone was received in 24 hours. Returning the broken one was easy to return. The online form was easy to fill out and my claim was easy to fill out. The new phone arrived on time and was easy to set up.

I was very impressed by the Asurion team who helped me get back to normal after dropping my phone and cracking the screen. I was a little worried because I use my phone for business and the Asurion team did everything they could and within 24 hours I had my new phone back up and running! Great job team!

There was a little trouble starting as Verizon said I needed to start with Asurion and Asurion said I needed to start with verizon. There wasn't a great process to initiate the claim but once I got it started it was smooth going. Thanks!

Always a great experience. Friendly staff. Don't try to make you feel foolish. Very fast delivery. Keeps you up to date on the status of your claim. I always recommend Asurion to other customers. Thank you for always being there for us.

Great people working the phones. Always help me thru the process and are patient. I am not good with online processing so I rely on being able to call and talk to a person. Very pleased with the new insurance coverage as we have a number of phones.

Have paid $10.00/monthly for insurance for my iPhone 7 plus for 3 years, when I bought it brand new. Never had a claim and last week my phone started malfunctioning. Couldn't make or receive calls. I had to pay $149.00 for a refurbished phone that came out 3 years ago. Not to mention the 10.00 a month I paid for the insurance. That's vanishing deductible??? $149.00. I could have purchased the newest iPhone for all the money I paid you. Instead I got an old iPhone that is refurbished. Totally unacceptable.

Verizon. It was as promised and next day delivery, I was satisfied with the replacement product as well as the delivery promise, It is good to know a company will come through on their promises. It was quite satisfying to be able to say thank you for what you promised.

I was glad to receive in 1 day, so that was real good because the cell phone is very-very-very important to have when away from home. SOME OF THE CALLERS I HAD TROUBLE UNDERSTANDING BUT IT WORK OUT OK. A cell phone is very important to have away from home.

AT&T. The company has Great communication. I received quick service. The new device works well. It was easy to get the device set up. I received postage to return the old one. Thanks for getting me the replacement in two days. Much thanks for everything.

Service was quick, efficient and handled in a very simple manner. I got the replacement phone the next day and all of the details were done easily (saving time and effort). I can endorse the Asurion service without any reservations.

I did everything online, went through all the steps, did what they recommended with what the phone was doing. I ordered a new phone, which I received the next day, sent the old phone back, process was done, no problems.

I was so pleased that when I took the phone to Verizon he immediately called you and you simply told me that we will receive a new phone the next day and your sent a link so we could set it up and transfer all saved to the cloud to the new phone. Thanks so much!!

Thank you for your expedient and hassle free service!! I have not had any issues whenever I have to use Asurion anytime I required their service. I hope they keep up the good service that they provide to their customers.

I got a great respond. My phone was broke. I talk to a rep, got my protection plan and I got my phone on a timely basis. I love my phone and AT&T's service is amazing. The rep was a great help. Thank for the years of help!

I have insurance for a lost phone with Asurion via AT&T and it's almost scary how hard they make it to actually file a claim. I've submitted no less than 6 affidavits that have been denied for writing down the information I received from their support staff verbatim. So far 8 days and no phone, and submitting the 7th affidavit tonight. ABSOLUTELY cancel the insurance with these scammers and go with Apple Care.

Very accurate and helpful. I will recommend Asurion to my friends. The product arrived on time as specified. I am very happy. Thank you for all of your help and expert understanding. I am very happy with the service I have received.

Great service, great agents, low deductible, and fast shipping of my new phone. Couldn't be happier! I highly recommend this service to anyone who needs insurance on an item, it was virtually a no hassle process to file a claim.

Asurion does NOT have certified phone repair shops in the Dallas - Ft. Worth Metroplex, which makes no sense. However, the representative that assisted me was exceptional! I received my replacement device in 2 days. I would definitely recommend Asurion to my friends and family. Thank You -- Scott

I stopped in to AT&T and the salesman did all the paperwork, only took about 15 minutes and I received the phone in the mail within 2 days of filing paperwork. Very smooth transaction and happy with all involved, I called into AT&T customer service and it only took about 15 minutes to activate the phone and get it all working properly.

I am very happy having your company. You are always there to help. I would tell people that you are always there to help with a problem. I like the fact that they send a person to your home to fix your phone. I like that.

AT&T. Once I was directed to the DM, my experience was excellent. The staff member at the store, well, not so helpful. Our company relies on the service, so I was delighted to be directed to the person who has our best interest at heart. She is an excellent customer service minded individual. Very happy with the results.

Verizon. The process was easy and fast to replace my phone. I dropped it in a puddle of water. No questions asked, I had a new one the next day for my deductible cost. Easy peasy! For clumsy people like me, it's worth it! Thanks Asurion!

AT&T. Received phone within 36 hours of ordering (next day shipping) phone is in great condition and the packaging to send the broken phone back made the whole process very convenient. Also they provided good instructions on resetting old phone which no longer was in working condition. They could make the activation process a little easier if you don’t have another phone in the house but that’s minor compared to the quick service and condition of the replacement device.

AT&T. Personnel handled my problem quickly & politely. My biggest concern was using the Telephone prompts since I have multiple lines. Using instructions should be easier to follow. Also, would much prefer option of sending replacement phone to my PO Box since having someone sign is very inconvenient in my case.

AT&T. I believe you guys were very helpful being that I needed my phone as soon as possible and was delivered in 1 day. I was very content and would definitely recommend you guys to anyone. The insurance communication was simple.

Great service, I filled my claim online right after the lost and try to reach it thru Find my phone, no good luck! I got my replacement 2 days after my daughter lost her phone and reactivated her line right away. Having a discount for not making a claim for the last 12 months was a plus, thanks so much.

The claim process online was very simple and quick. We were updated every step of the way and the new phone came very quickly. All of the instructions were clear on activating the new device and sending back the old device was easy.

I really appreciate them taking the time to help me get that phone for my 82-year-old dad that’s a veteran. He’s happy with his new phone and I really think the representative that helped me did a great job. I’m pleased. Also my son had lost his iPhone Eights. It was replaced. I really appreciate I was having to yell.

Your response was very quick and within a day I got my new cell phone. I got timely and accurate information about the status of my claim. I am very satisfied with your prompt service. I would recommend this insurance to other customers. Thank you.

Great service and fast reconnect when my phone got to me like the lady said the next day. Thank you. So far the phone working great . Just keeping it safe now to the lady that helped me. Thank you very much. You were awesome. Willie

Handicap with TBI and Blind L eye. All who I dealt with were extremely patient and helpful ! They were able to walk me through my frustrations in all of my lack of knowledge and recall/ memory. Thanks to all!

We had a cell phone stolen while on vacation in Europe. Upon our return home, we went to the AT&T store to file a claim. They explained the process and also noted we could receive a replacement within 1 day if claim was completed by the end of the business day. We completed the claim in the timeframe. Our new phone arrived the next day as expected. The phone was the same type we lost and worked perfectly.

Very professional, helpful, patient and informative. Couldn't have asked for more!?? went in with a water logged phone. The woman that helped me was able to save all my info on the phone even though the phone was a loss. I will say it was successful win for me and I had a new phone by the next day...

Thank you Asurion for making the process so easy and fast. After my husband dropped his phone in the middle of a lake Asurion made sure he got a replacement the very next day. He depends on his phone for work so it was a great thing. Thank you.

The Rep that help me today, was very helpful. She walk me through all the steps, to make sure everything was complete before leaving the line. She did a very good job. She did her job, very good. Greatly appreciated.

Great support and follow up, all staff was friendly and ready to help. This replacement phone was for my brother and had to be shipped to him in CA, he received the new phone with no issues and I am very satisfied.

I needed a new phone due to cracked screen. I received a new iPhone 7plus, and everything went as they said it would: on time, helped with transferring information to new phone (tech was wonderful). I'm pleased with the service I received.

I lost my phone while traveling. They send me similar phone overnight, they were great. I recommend their service, the lady that took my call was very accommodating and helpful. I was able to get my phone and load all information and get back to normal.

Asurion was very helpful, efficient and they made the experience very easy. They made it easy to send my device and receive my new device. The person that helped me was helpful and explained the process so I was able to understand. I received my new device almost immediately.

I lost my phone floating the river on a Friday. I called it in when we got home and I received my replacement phone the next morning, on a Saturday – that’s the fastest service I’ve ever had. They have definitely upped their game.

Fast and so very easy! Very happy with this service. Had my new watch the next day. Thank you! I made one quick phone call and the next day the new watch was delivered. Asurion made it very easy with step by step guide the whole way.

On June 29 I filed a claim with with Asurion for a cracked screen. I could still use my phone but wanted the crack repaired. I took the phone to their certified technician. They ended up not fixing the cracked screen and broke my phone beyond use. The screen was black and the home button wouldn't work. I called Asurion and let them know what happened. They said they would replace the phone for free since it wasn't my fault. They wanted me to sign an affidavit and send id. I did all of that and they sent me an email saying I would have to pay a deductible of $112. I called them back and they said if I wanted it taken care of quickly, I would need to pay $112. Well, I am not paying for something their technician broke. It has been 7 days since the initial claim and I have called them several times.

Our Verizon coverage in this area is very spotty. At times even our home phone does not function properly. Occasionally even internet is not available. However, it is better than our prior carrier. Set up of my replacement phone went well.

Was sent replacement phone on June 3. Wasn’t new iPhone, which I knew from having many past phones from Asurion, this was going to be a problem. Sure enough, phone freezes on me loading new settings and does not come back on. Was sent to finish info requesting NEW IPHONE, not refurbished, and it took about 45 minutes to go through the process. They told me new phone would arrive on Tuesday, June 25. Did not receive phone that day. Had to go through entire process again after calling Tuesday and didn’t get new IPHONE til Thursday, June 27.

Thank you for the prompt service, such a great experience!! Love that if they do not have the same phone they will replace it with an upgraded model! It was supposed to be delivered the next day but it got delayed but 2 day turnaround for a replaced phone still great, thank you again!!

Great fast service and super fast shipping. Set up was easy. Super easy claim service. I was able to complete the claim online and with ease. Definitely worth buying the insurance. I had no issues with any part of my claim.

Asurion has been protecting my devices for over ten years. My younger son is really rough on his phones and Asurion has replaced his devices within a day every time. Submitting a request for service is quick and easy online, this last time I had an issue submitting my request online and called the 800# and the tech that assisted me was courteous and helpful. Thanks Asurion for your high quality service.

Phone was lost. Replacement claim and process was concise, fast, and easy. Phone was shipped and available within the timeframe mentioned of days. The activation process was simple and readily available. The customer service team on both sides were great and very transparent. Great job! Thanks AT&T and Asurion.

Fast replacement.very pleased with service.old phone was in very bad shape not fixable .and received a new phone works great and fast customer services and very helpful in connection with my new iPhone, and was using it right away. Will definitely use this insurance in the future.

Verizon. I had received my phone the next evening, I have found it to be easier to use and the glitches I had with the other aren't what they were. The staff was friendly and informative. I would recommend them to anyone.

Verizon. They sent me my phone quickly. It was a pretty seamless transaction. I was sent my phone within 2 days of my phone breaking. I sent the damaged phone back in the enclosed envelope. I received a confirmation of the receipt of the broken phone.

Super fast, easy, and convenient. My phone arrived the following day and all the emails had very easy and simple instructions to follow. The staff that texts back and forth was very nice and helpful. Highly recommend. So glad we had the phone insurance and they use this company.

My old phone always got so hot it was hard to hold, even when It was charging it was hot.. And it would not stay on for me but for a second. Thanks a lot for helping me. WE have had AT&T for a long time now and even our home phone is with AT&T. You have always been there when we have needed you.

AT&T. Very quick and cheaper than buying a new one. I use The tablet for my son and he absolutely loves it and uses it on a daily. We have used the insurance a few times but this was the cheapest by far for us. We paid 37 dollars to have a new tablet at our door in one day.

I needed information regarding international data plans. Customer service was very helpful by explaining my options. She was informative, efficient and friendly. She was pleasant and patient when I wanted to review the information to make sure I understood correctly.

I received an amazing refurbished Galaxy Note 8. My other phone was cracked beyond simple repair and I was sent this one to replace it. Very satisfied with the service online and over the phone. Shipping was very quick as well.

Asurion was quick to replace the phone without making us feel like we were jumping through hoops! The phone was shipped quickly and arrived on time as well. I would recommend putting insurance coverage on your phone as this has allowed the replacement of a phone that was in an actual Otter Box.

No issues, everything went smooth and staff was very help. I wish that the deductible was not so high still, but to get it replaced. Still not bad. This is my second claim in 4 years I believe and always goes well.

I lost my phone in a river. When I got home I notified Asurion with an online claim and got my replacement 2 days later! Thanks for processing everything so fast, I really need my phone for work purposes and was glad to be back so soon.

Great speedy process that was very easy! Thanks for helping us get a new phone ordered and delivered within 48 hours of losing our phone! I will always use Asurion for insurance moving forward. Person on the phone was very helpful and attentive.

The claim process was simple and easy. The new phone arrived the very next day. Completely satisfied and would highly recommend. They sent the prepaid envelope to send the damaged phone back and that was it. This is my second claim. My grandson has been hard on his phones.

In the past, I've used your service and then it took several days to receive the replacement phone. This time, the replacement phone arrived the next day! This is MUCH better. Returning the phone was also easy; I just dropped it off at the UPS store.

Amazing service... Quick, fast and headache free. I would love to recommend it to anyone else and have been a customer for many years. Thank you for your service and I will continue to utilize this service.

Excellent service, received replacement iPhone with exactly the same specifications within two days. Called me before the arrival and made call appointment for a ProTech to guide me through transferring the info off the old damaged iPhone to the new one. Gave me a no cost return of the old iPhone. Fast, efficient and thorough.

I was very pleased with the service that I got. It was fast and easy and didn't have no issues or problems with anything about the series. In the future I will go through the company again if any issues comes up. Also I would recommend this to everyone.

Representatives were always very helpful and I was able to get my device quickly which was nice. They even helped when my new device malfunctioned and were always able to help with any questions we had. Would recommend for anyone to use them for insurance.

I hate having phone issues, but every time I have Asurion has made the process easy and headache free. The people at Asurion make a massive headache easier to deal with. Nothing but good things from this company and the employees. I always have to call them back for help setting up the replacement phone. They never make me feel as dumb as I am.

When I lost my phone, I called Asurion. I was not able to go more than a day without my phone because of business. Super fast response and delivery, a great product was delivered, all around excellent service. I'm glad I had Asurion and will continue to carry Asurion. 5 stars for them!

My warranty exchange was so incredibly easy and went very smoothly. I thought it would be a lot harder to do, but you guys made it super easy and my new phone got to me very quickly. I also liked the fact that packing materials, a shipping label, and tape were provided to me. It was very easy to ship my old phone back. Thank you.

The response time was amazing and I received my phone the Next day. The phone was lost and replaced, without any issues. It was all done online, without any problems. This was our fourth time using the insurance. The website was easy to navigate and I didn’t have any issues navigating. I would recommend Asurion to anyone who purchases a new phone.

My phone is a android, and being it is a android the screen warranty does not apply. I have never filed a claim for damage, and have been paying insurance coverage for many many years, and this first time I go to use it, because I broke the screen, I am informed that I cannot have the screen replaced, yet I can spend $149.00 to replace the phone. Amazing!!! In my literature, the wording is “screen replacement $29.00“ false. Not happy.

Asurion make it very easy for me to process my claim online. And my phone replacement was shipped me in 3 days. It was very easy for me to track the shipment and know exactly where it was and when it was delivered.

Service was impeccable. Asurion responded immediately to my wife's phone loss. The replacement process could not have been easier or faster. I highly recommend Asurion. I have their protection on my iPad and 2 iPhones.

Dropped phone face down on cement floor. Glass shattered. Contacted you and I had a new phone sent out next day! Was very pleased and grateful I had gotten the insurance on my new phone. Had only had it a few weeks.

Everything was great. I received my phone quickly and it was easy to transfer all info. Customer service was great! I didn’t have to wait long for customer service to activate my phone. Happy customer for many years! My business will always be with AT&T.

Really fast turn around, very simple, ATT was very helpful as well. My phone charge port was not working and could not be fixed so we had to utilize our iPhone insurance. Thank you for a easy to use experience that was quick.

I broke my phone within weeks of purchasing it. Asurion sent me a new phone within two days. I was up and running immediately. It was great to be able to have my phone working so quickly, without having to leaving the house.

Went to Verizon and didn't get much help from them, but when I went to the Asurion it was great!! They were fast the online help was absolutely fantastic!! And the delivery was fast!!! Would recomend this to anyone who has an expensive phone! It's fast and great service!!!

It was a very good experience and the new device worked excellent. The return process was easy to do. The new coverage is the top of the line. It is a world calss coverage and practical when you have multiple lines. Thank you.

6/24/19 I filed a claimed lost my phone and they simply denied my claim stating program abuse, after collecting all my monthly payments, I want to refund or replace my phone since I need the phone for work. No question ask. They simply denied the claim without reason. This company is a big crook. Stealing people's money.

I was extremely satisfied with my experience with Asurion. The whole process took less than 30 minutes. I received a response to my claim in minutes and received the replacement phone promptly. I was pleasantly surprised of this hassle-free experience. Thank you.

Everything went according to plan. I have no complaints to write about. I thank Asurion for great on time service. The phone arrived when predicted and the set up of the phone was a pleasant and smooth process. My phone is currently up and running without any issues to report.

The Gentleman taking care of my device was friendly and knew what he was talking about. He tried to fix it but then referred me back to my insurance because of the damage. I would take my phone to him anytime.