Asurion Reviews

The replacement of my lost iPhone was smooth and efficient. The folks at my AT&T store started the process quickly and I received the replacement on schedule and in perfect condition. A bad loss situation had a great ending. Thank you Asurion and AT&T.

I was able to place this insurance claim very quickly and the phone arrived in a timely manner on a Saturday morning. Also, the phone was an upgrade over the phone my son broke. Made me happy I have the service.

Great, but if you had put an headset with the new phone that would have been way better. But hey, I can't complain because service was great and fast. The customer service was good and they replaced my phone again when I was sent a phone that was not good.

It was awesome they got it here the next day and it was sooo easy to set up. The service was just as they told me on the phone, I was so pleased. Thank you for all of the great service. I did not have to call in and could do everything online - bonus.

iPhone stopped responding to touch and I could not call out or text or access any applications. The phone was not damaged in any way but still would not work. I had terrific help with a person from AT&T that assisted me in the process and without him, I would not probably have had a good experience.

The replacement device was delivered to my front door and had easy directions on what to do. It was easy and fast to set up the replacement device. The person that helped me was friendly and very patient with me.

It was quick and easy. I was able to do everything in less than 15 minutes. I got my replacement phone in less than 2 days. I didn't speak to one person. I preferred to speak to a person. It was quick and easy.

Fast service and great to deal with. Called in with my claim and had a replacement phone the next day. The customer service people on the phone made the process for submitting claims very easy. Would definitely recommend this service.

I cracked my phone screen on my Samsung 10 while on vacation. I filed the claim on my phone and the new phone arrived the next day (and was ready for me when I returned home). Set up was 24/7, so I got the new one going and the old one sent out immediately.

This process was great... Prompt, cheap & efficient! The price was fair & time to get the phone was perfect! I will continue using Asurion for all of my cell phones that I have on my family plan... overall experience couldn't be happier!

Easy as Sunday Morning... Dealing with Asurion made life easy and phone replacement comfortable. I am glad that they were there when I need them to be giving awesome service. I would advise all to make sure they use them.

Rep was very patient with me and extremely professional and helpful! He took over an hour to walk me through my mistakes and get my phone back up and running again. He made what had been a frustrating process very easy.

Very fast and professional, received my phone the very next day! I placed the called and received my claim text message to complete and I called back and was transferred to talk to a rep and my phone was on the way.

I have been trying to replace my Apple Watch 4 since it was lost in November. Asurion has been out of this item for almost 9 months now!! I have been paying for the watch with T-Mobile since then every month for a watch I don’t even have. The only option I was given was to replace it out of pocket on my own and send them the receipt, wait for approval and hopefully get reimbursed for the purchase in 10 business days. Well that would’ve awesome if I were rich and had 400-500$ floating around to spend on another watch. Oh, let me mention I only had the watch not even a month... Didn’t even know how to properly use the thing before losing it on a train on Thanksgiving break.

My husband and I have replaced close to a dozen phones with Asurion, mostly damaged and some lost. Each time the process is fast, there are zero questions or skepticism, and the folks are courteous. I've done as many as three phone replacements in a month without any problems. You are even sent a send back envelope when the phone is lost in case you find it. We have actually found 2 of our lost phones and sent them back! When you file a claim and have to send back a phone they don't even care what IMEI you send back, as my husband and I have identical phones, and sometimes we will switch phones while waiting for the replacement, depending who may have the more urgent need for a phone at the time (like one of us waiting on a job call or one of us having to go to work when the other one is at home).

While Asurion's process to deliver the phone quickly was efficient, it was disappointing and inconvenient to receive 2 broken 6s phones. With that said, I am very pleased with the compromise Asurion made by providing me with an 8S to assure me a working phone. The representatives were very helpful.

Quick service and the customer support was very helpful and patient. Maria walked me through setting up my replacement phone which took me a long time and she was extremely patient with me. My replacement phone also arrived very quickly.

I did all by phone super easy and received my replacement promptly. All I spoke with were knowledgeable, helpful and friendly. I am so thankful I carried the phone ins! I always hope I will not have an issue with my iPhone but since I did so happy I had the ins.

From the start of the claim. Everyone was very nice to talk too. I had to call back and get another envelope to send my phone back because the other envelope got messed up by my dog. Everyone was very engaged and I appreciated. Thanks.

Great staff. Had issues with card installation so a second adviser help diagnose a rare anomaly. Everything is working perfectly with the new note 9. I think Asurion did a very professional job and plan to use that option again.

We are very pleased with Asurion.

I have had Asurion insurance for years. I am very pleased and relieved by the prompt replacement of my phone. The follow up to ensure I was taken care of has been excellent too. Thanks for all you do Asurion! It is very much appreciated.

I really appreciate Asurion!! We loved how quickly our stolen device was replaced and how easy it was to file a claim. Thank you for making it easy!! It is a program we will have as long we we have our account with AT&T.

My new phone was received very quickly and the exchange was very easy. I would recommend this service to all. My only complaint is that it was very hard to understand the customer service attendants and I had to have them repeat themselves several times.

Fast and easy to receive a replacement. Great customer service - both in ordering the replacement phone as well as the assistance needed to get things set up. Appreciated all the help and patience. Was pleasantly surprised to receive the phone along with a charger and headset. Thank you!

We've had insurance on our phones for years and never used it. When I went into Verizon to remove it from my account they told me that the insurance would replace my phone screen for $29 if I ever needed it. Well I needed to replace my wife's phone screen, paid the $29 and scheduled an appointment for a tech to come to my house between 11am and 1pm. Around 2pm when I had never heard a word from them, I called and found out no one was coming and in fact the guy didn't even show up for work. No call. No nothing. Just let me wondering all day. Then they said I could drop it off (which is funny because I asked if there was somewhere I could drop it off to and they said, "no".... hmmm?) but when I dropped it off the guy said "I cant replace your phone screen because this device has the paint worn off the fingerprint scanner (from use.... hmmm? again).

Very helpful, and fast shipping. Didn't have any problem when I received the phone. Overall customer service was great. Had no problem getting my claim filed, and the phone replaced. The forms were easy to fill out. Only had a problem with my shipping address, but was able to call and get it taken care of immediately.

Lost my phone and was able to get a replacement in no time at all took two days. Set up of new phone was quick and painless, the representative answered all my questions and had my new phone up and running right away.

I was totally pleased with the assistance provided to me in obtaining a replacement device that was lost while I was in Europe. I was unable to complete my claim online but the agent was happy to help me complete the claims process.

Fast, accurate service, really easy to use, no hassle and replacement phone was delivered the next day. The process to start a claim was easy, they walk you through the steps and are available to answer any questions you may have.

Called and explained my Elipsis screen had cracked and top corner was now chipping out. After a few questions was told my replacement would arrive in a few days. It did. As I am not a technically minded person I took it to the Verizon Store in Burlington for assistance and they helped transfer everything to the new Samsung and also helped to erase everything from the old one and was ready to mail in less than 30 minutes. Took it to the post office in the prepaid packaging, got a tracking receipt and went on with my day. Fantastic service by Assurion and Verizon. Thanks to all.

I spoke with (3) Technicians for setting up this device on 7/25/19. The first two were only waiting 8 or 9 minutes and say, "when the download is complete, we call you back." The last Technician was extremely patient and make sure everything was working before he disconnected the call.

Helpful staff and problem solved. I was please with the way the customer service expedited my request. She was informative and professional. My phone unit was damaged beyond sending back and she corrected the problem internally. There was a miscommunication with processing my claim. After our conversation... all was correct. Thanks.

Asurion device came as promised. No issues. Would gladly use them again if needed. I also liked that it came with an additional power plug. While I did use a 3rd party to place the order and the gentleman there was not very pleasant, I would not ding Asurion for that.

It was so easy... First time I've ever needed it and so glad I had it...! Well worth the monthly fee!!! I had ordered it on a Sunday Night... got my new phone on Tuesday and back up and running by the end of the day.

I got my phone the next day in the mail and everyone was helpful on the phone when I called. Those who helped me were patient with me on the phone and talked me through each step. I would use the same insurance again if I need to.

Had a phone in pool accident. Tried drying it out but no luck. Went to the AT&T store in La Grange,TX and the young lady there had me fixed up. They replaced my phone with a refurbished Galaxy S7. I could have gotten new but the deductible would have been. New refurbished phone works great.

The process itself was simple however it appears both of these "replacements" are refurbished (I've had to replace mine and another employees) and sometimes they a various function doesn't work properly. Hard to explain however I don't pay insurance to get a refurbished phone.

I ordered replacement phone on line at 2:30pm and it arrived the next day at 12:30pm. Very quick service and super easy to place the order online. I was dreading the "red tape" of getting this done through insurance but had no issues whatsoever. I am very satisfied.

Great service. Easy to file claim and courteous reps on the phone. Had a new phone in less than 24 hours. Would recommend your service to everyone. Well worth the cost. Always make sure I have insurance on all my devices. Thanks for the ease of claim process.

Customer service was very helpful. Two weeks ago my phone was stolen. I called to set up a claim, and it went through with no issues since I did not have any of the information that they asked for. The phone only took two days from the call to arrive. When I called to set up my replacement phone it was done in a breeze. I would recommend others to use this service.

Very very quick to help and resolve was very nice and respectful. Solved the issue without hassle. Have great detail on old and new phone. Explained word for word what to do. Had no problem with any of the operators.

Smooth transaction. Was able to get my phone the next day. I called for assistance and they walked me through the install of the SIM chip. Unfortunately I only had one phone available - the phone being replaced, I was able to make the call via my iPad, but once I had the new SIM in place my old phone was no longer operational. I was able to get everything else working without any other assistance.

It was the first time I used insurance and I can say that I had an excellent experience. Speed in answering and receiving the device. The packaging for return without the slightest problem. I hope I don't have to use insurance again, but if that happens I know it will be a good experience.

After I started my claim, I received my replacement phone the next day. When I called in to Protech to set up my new phone, Jaime the Protech Rep assisted me. She was very courtesy, patient, and knowledgeable. She even offered to call me back in 2 hrs to make all my content transferred over from the old to the new and to see if the phone is working.

Very professional, next day delivery. Help me the whole time let me know what I was getting myself into with no hidden fees and I have a lot of devices on my line. You guys was a big help to me and my family.

Amazing fast response and great setup service via phone. I had an amazing tech help me recover all my stuff. Top-notch service. Very quick, polite, and attentive to my needs after my phone was stolen. Stolen phone to full recovery in under 2 days. Amazing.

Great customer service, only recommendation is to have people available in the Seattle area to do screen replacements. It was a bummer to have to pay an extra $100 for a brand new phone because you don’t have any people local to me for a screen fix.

The process to get a replacement phone was very easy. We will definitely have protection for our sons phone as long as he is on our plan. The phone arrived the very next day and was easily activated! Couldn’t be happier with the outcome...

Phone was reported stolen, and they helped get a new phone out and when stolen phone was turned in they were very helpful. They helped cancel the claim and told me that when the new phone came just reject the shipment or return it!

It would be so much more convenient to be able to exchange the devices at the ATT company store rather than mailing or shipping devices. Dissatisfied because of this issue. It is inconvenient to mail devices back and forth. Your company has accused me of not returning devices before because of a mistakes made by your company after a device has been returned to you.

Competent Asurion employee; fast replacement of the drowned iPhone. Good advice as to how to replace the little chip thing in the phone, by a very patient person. All in all, a difficult situation, because we are all so dependent upon our electronic helpers, was promptly rectified.

Claim resolution to replace stolen iPhone was quick, as well as delivery of new phone as promised within 1-2 days. We are very satisfied with Asurion and feel we made a good decision when we insured the iPhones. Excellent Service!!!

Ms. ** that assisted me with the activation and setting up/transferring information was the BEST! She was very knowledgeable in everything we needed plus some! She cares about the customers! She definitely deserves some recognition because everyone should be the way she is!

I need a return mailer for my old cell phone, I received it in 10 minutes and the phone will be returned Monday morning. Thank you for your help in this matter. You made my life easier with your response.

The service was very professional and very super quick. The replacement cell phone was delivered very fast and the support in transferring the data from old phone to the new one was just great. Thank you all for the great experience.

I was so happy with their service. I was able to get the replacement phone within 3 days and I was walk through how to activate my new phone. Very reliable company and I would recommend them to my family and friends.

The replacement screen insurance ended up being cheaper than we had thought. We placed our claim by 7 o'clock at night and we had a new replacement phone the very next day. The claim was very easy to make online.

Using the insurance to get my new phone was very easy and everyone was very helpful. It was very quick and there were no issues. I am so happy with my new phone! I would recommend using their services to anyone!

The agent that I talked to wasn't very helpful. Tried to cut my insurance off for no reason. Verizon had to call and fix the problem with y'all. I don't understand why people don't understand what they are doing. Done for now.

The replacement phone I got from Asurion 4 months ago stopped working, and it was under warranty, so I requested a replacement phone. They sent me a 32 bit GB phone to replace my 64 GB phone. When I called to speak to an agent about she, she informed me, as did the supervisor I asked to speak to, that the phone I had was not available in 64 bit, ever. Then I went to Motorola's Website to look up the phone in question and little to my surprise, there are two versions, 32GB and 64GB, which I knew because I had been using the phone for almost 2 years. And then I called back and spoke to someone who told me that every phone I was shipped was 32 GB, which was not correct. Then I called again and spoke to someone that said that they can't tell what the memory was on a phone that they sent me. I spoke to 4 people and got 4 different answers.

Very quickly replaced. Appreciate the speed of service and quality of the replacement that I received. It took me a week or so to return and addition was not obnoxious about waiting. Very good service as far as I can tell.

I received two replacement phones from Asurion in 3 days (overnighted) and both have serious issues. The first didn’t charge so they overnighted another. That phone sporadically doesn’t respond and will open screens and type letters I am not touching. I have had it for a whopping two days. The first I only had for one day. Asurion clearly has no quality control if they are sending out malfunctioning phones. After researching on the Internet, I read many other accounts of people receiving malfunctioning replacement phones.

It was timely on getting my replacement and very easy to setup with the help provided by tech support. I would recommend this service for everyone who has a device. Not having coverage on the phones and devices now is crazy because of the investment you have in them.

Awesome!!! FedEx delivery quickly & customer service was impeccable!! I’ve been with AT&T for over 10 years & will NEVER change!!! Thank you. I recommend them to any & everyone. There’s no better company nor service!!! ** T mobile, Sprint, Metro, or any other company.

I received my new device overnight. When I called to activate it, everyone was very helpful and prompt. They asked if I needed help syncing my Bluetooth or any of my devices that I had previously synced to my old phone.

I filed a claim to get my cracked phone screen repaired this morning and scheduled a repair for a window between 5 and 7pm. At 7:07 I called Asurion to see where the technician was, as the online tracker said he had arrived. The representative I spoke with was very professional and helpful, but could only reschedule my appointment. The tech that was supposed to come had sent a picture of the house and claimed he called, but no one was home. However, the picture he sent was not of our house, and he certainly did not call as I was using my phone all day and no notifications came in. We were home and outside the house all evening, and no cars arrived at all. I am now going to have to miss work on Monday to get my phone fixed, but did not receive an apology or any sort of compensation for the time I will have to spend away from my job.

I have had my phones insured by Asurion for years. I finally make a claim becuase my screen gets broken. 2 options are given. Pay $29.00 and lose my phone for a week. Can do that because I am a realtor. Or pay $199.99 to have one sent the next day. I can take it in to a repair shop for $99.00. Scammers, I am going to find a new insurance to cover my phones. I would not recommend an insurance that requires one to pay more than 20% of the phone's value after years of paying these guys. Get a new phone insurance company.

I had a really rough time in the beginning with the insurance process. I got the run around. Nobody wanted to get me to the right person to talk to, They replaced my phone but the phone they replaced was defective and I was having so many issues with it. Finally I got the right customer service agent and she was awesome. She explained a to b what I needed to do and followed up. Then when they shipped it out and told me I had to pay for the replacement I called again and was reassured that was not the case. I only pay once per 12 month period for insurance. Again, that customer agent was very helpful as well, This entire situation was a big mess so I'm glad the right people were on my side.

Excellent customer service! Throughout the process. The claim was filed quickly, I received the device the next day and it was capped off by excellent support helping me recover and/or reload apps to the replacement device.

Great service on time and great product. The phone was lost and we made the claim and it came when it was promised and set up was easy. I would recommend everyone who has a you person with a cell phone have this insurance.

They ship the new phone fast and help with set up wonderful service, thank you. We shipped the old phone back with no problems. They gave me everything that I needed to ship the old phone back. My husband and I would use this service again if we needed to in the future.

My iPhone XS was water damaged despite have a Marine Grade mobile cover from Pelican. I got my replacement phone in 1 Day and was up and running in 20min! They also made sending my damaged phone back easy. Thanks, Asurion!

Customer service was great. They said my replacement phone should arrive in 2 days, and it arrived in one. The lady was very understanding and easy to deal with. Since I was on vacation, it had to be shipped to a location other than my billing and shipping address. They pulled it off.

She was patient, kind and knowledgeable, professional, easy to understand. She helped me set up sons replacement phone after the other one was damaged. She was clear, direct, with lots of wisdom. She knew how to troubleshoot. Great job.

We ordered a replacement phone on Sunday, July 21st through the online website. As promised, the phone arrived in 2 business days on Tuesday, July 23rd. When we attempted to activate the phone, the phone would not power on. We then had to send the phone back, and we are still waiting for a replacement. We called yesterday, and we were told the phone is on backorder. I feel that someone should check the phones before they are sent out to make sure they work. Also, I think someone should have notified us that the phone was on backorder.

I didn't even realize that I was paying for insurance. Anyway filled put the form online and the replacement phone came the next day. It was awesome! After 3 days without a phone, to get such great, fast service. Will not put my phone near a hot tub again.... Lesson learned...

I was actually stalling to go through the process because I expected something long and tedious, but I actually did it all on my cell phone, got an email, the phone appeared in two days on the doorstep, and customer service helped. I put it back together again (Humpty DUmpty). You all did not help in teaching my son a lesson about losing his phone, now he thinks, "that wasn't so bad". I have to find other ways to make him feel guilty.

Quick and easy turn around when my son's phone completely failed. The deductible was lessened due to lack of claims and the new phone arrived in 2 business days. The deductible was added to my invoice, so it was seamless.

Phone looked to be new. Thank you. Was here in one day. Easy to transfer. Your help was good once we were able to complete the claim. Thank you for the quick and prompt response. Have a great day and God bless.

Asurion made replacing my cracked phone so simple. I made one call and they took care of the rest. They even sent tape for me to reseal the return box! My replacement phone was actually an upgrade from my previous phone. I would highly recommend this service.

I recently had to file a claim for my lost device. I simply walked in to the ATT store, and I was allowed to fill out my claim form right there in the store, a process that took less than ten minutes, and completely hassle free. As promised, a new device was shipped to me on the second business day after I filed my claim. I highly recommend this protection, especially if you have teenagers!

We received the replacement phone quickly and very easy return of defective phone. We were very pleased with service provided and ease of making a claim for defective device. Will continue to use services provided for other devices. Online submission was very easy as well.

It could not have been any easier to file the claim! Verizon provided me a link to the claim site. Once there, the instructions were easy to follow and it was all done online. Once the documents are submitted electronically and Asurion reviews, it's just a matter of paying the reasonable deductible. I received my replacement device in just 24 hrs!

My experience this time was awesome. I actually felt like the company cared and took care of the problem without any difficulty. I called and talk to a representative and they took care of my situation. Had no problems getting the phone replaced. It was right before 5 o’clock and still receive the phone the next day. Thanks for taking care of the situation and help me out.

Fast and easy replacement phone. No gimmicks. I called, received the phone next day. They even sent the return package to return the old phone. They even sent me an email to help me and remind me to set up new phone.

Fast! Great service! Have used the service 2 times and they always send a new divide promptly. Calling customer service or online submission form is also helpful. It’s worth it to have insurance on my phone plan, for the accidents that have happened - this takes care of all my needs.

Excellent service! Quick and easy, very satisfied, super recommend, 100 % fast, convenient, easy steps to do, nothing complicated, super super extra satisfactory, I love it! Thank you so much for your support and service.

I was frustrated that I could not do my claim online but understood once I called that my phone was no longer a option but the gentleman on the phone explained the process and was very nice and made me feel better.

This experience was fast and easy. Thank you, received the new phone and they were new and easy to set up. Send back the old ones today, hope y’all receive them by next week. Highly recommend for new people. Once again thank you. Would use this again.

Fastest easiest transaction ever! No problems at all! We did not expect this kind of service. Asurion is worth the price, they replaced our tablet with no questions asked and we got a new one within days. I wish all returns were this easy.

It was a pleasure doing business with your company. The service was fast and the instructions were precise. I’m very glad I had insurance with y’all and would recommend your company in a heartbeat. I would have been lost without the help your company provided.

Unfortunately, my phone was stolen over the weekend. Thankfully Asurion was able to help me because I had the insurance plan. Only ran into one issue where I needed a verification code to complete my claim however the code was being sent to a device I did not have, I was able to speak to a representative of Asurion and they were able to help me with that problem. They were very fast and informative and my issue was resolved within less than a week.

Gretchen, the mgr. at the AT&T store in the Capital City Mall, Camp Hill PA went out of her way to help me; on line & w/ customer service via phone. She was great, making it a smooth experience for me.

Staff were nice but seemed like I had to do a lot to file the claim with sending in documentation to prove who I was when I gave my account information then had to call to finish the claim after I sent my information in because the website wasn't working properly or something.

The phone arrived earlier than promised. Thank you! Also, the assistance I received over the phone was fantastic. Thank you, again! My phone was as advertised and in pristine condition. It started right up and had a half charge. Everything was in the box and I was good to go.

Extremely bad service. They give you the runaround to not accept liability. A new LG Dryer that needs constant maintenance service according to them (Asurion) if you get the d80 and d90 messages from the dryer. Asurion disregarded the recommendation from a Service Company (TriState Repair) that stated the dryer is UNREPAIRABLE. They have the proof of this in an email. However, for Asurion is better to insist the error messages d80 & d90 and the continue stopping of the dryer is due to a home clogged vent, which means a maintenance service only. Therefore they don't have to replace the dryer or refund me.

Great service! Super fast and everyone was very very helpful! I was completely shocked at how easy the process was! My son lost his phone and had a replacement in 2 days and they helped us set up in minutes. So thankful!

Had to replace husband's phone twice now and Asurion has been a simple and quick service for insurance needs. I am thankful to have this service available. I would recommend this company for phone insurance needs. I do wish that phones were not so EXPENSIVE. The convenience is nice.

I have had a terrible time dealing with this crooked company!!! My Grandma bought a Haier AC from Walmart for $112 and bought the extended warranty for an extra $14. The AC failed halfway thru the warranty. I took it back to Walmart who refused to take it back, saying that it was on the warranty company now (Asurion). I thought the extended warranty was thru Walmart, turns out Walmart just sells the scam but when you need to redeem the warranty they don't want involved. Shame on Walmart for selling a service they don't stand behind from a company that won't either.

Great, prompt service. Phone arrived in a day, and deductible was very reasonable. This is the second time we have filed a claim (different phones) and have been highly satisfied both times. Well worth having the coverage.

Asurion is a scam for individual mobile phone users for three reasons. 1- The business scheme. Customer pays monthly fees for the lifetime of the contract and a deductible when anything actually happens to merit the insurance; pretty standard. However, the replacement device after a phone dies is not new, but a certified pre-owned. In 2019, I was sent an S7 (2016 release) replacement. I could have bought a brand new S7 for the price of the deductible.

I cracked my screen and the tech who came out to my home the very next day was unable to restart my phone after installing the new screen. My phone was replaced promptly at no additional charge and I had no trouble getting reconnected.

Everything wait great. Getting my new phone up and running. It was easy to get it ready I called in and talk with one of your texts and they walked me through on what to do to get my phone set up and transfer all my photos and contacts. Thanks.

Requesting a replacement phone was simple and did not take very long. Shipping was fairly quick. The phone arrived within 3 days. However, the replacement phone is now having the same issue as the original phone. This is a know problem with Apple.

I thought it would be hard to replace but did online and then confirmed with AT&T store. The man that helped me was friendly and very knowledgable. Sent the old phone back to AT&T still waiting to make sure it shipped.

Great customer service with shipping a refurbished phone to the hotel I was staying in Hawaii! It was waiting when I arrived! The Verizon sales associate was very helpful in helping me download the form since I was on vacation when my phone was dropped.

The person who spoke with me on the phone was very helpful and stayed on the line until we were able to sort out particular issues. Once we sent the fax, the order processed right away and I was able to watch the tracking via email. The phone arrived on time, just hours before I left on vacation!

The service was swift and returning was a breeze. Thanks for your help. I still don't know how to use the pen that came with my case. How is it used? Will they help me at one of your locations? You sent me the S9, why not the newest version. The S-10.

All my experiences have been pleasant. It’s good to have protection when you need. Thank you for offering that service to AT&T customers. From the time I wake up, to the time I go to sleep, I’m comforted by the fact I am protected.

Replacement devices were delivered fast. Returns were very easy with good instructions and all packing requirements supplied. Pro-Tech was extremely helpful also in helping get my two new devices set up and all info transferred from old devices to new.

Everything worked fine, no issues so all in all a very smooth transaction, thanks! The screen was cracked and you sent us a replacement in no time. You informed me when you got the return and all was done.

Got the phone right away and the phone is great. When the original cost for the device was 799 paying only 200 to replace it is well worth it for us. We have 4 teenagers in the house and I would recomend to any parent that they take advantage of the replacement insurance. We have used it twice now in the last 5 years. Well worth it.

The people with Asurion were very helpful. Only if the AT& T person we spoke to in the store was as helpful we would not have had to tie up the Asurion help for so long. Thank you for your patience and time.

I was thrilled to find out that I could still get the Samsung S6. I have used the phone since it came out and loved it. I have had a little trouble with signing in to some of my apps but really everything important was backed up on the cloud so I was good to go. I received my replacement in the time specified and was up and running in a matter of minutes. Thanks so much.

Service was great. I recommend this to anyone who has a phone. Service was excellent. I had my phone in one day. People were very courteous and polite. They answer every question I had and helped me turn off my broken phone.

Very friendly and helpful when I got my phone stolen. And got me and replacement very quick and gave my everything I needed. No hassles and a very reasonably priced as well. Hope I never get my phone broken or stolen. But glad that they are very fast about what they do.

Very satisfied with the service I received and will use them again, and tell my friend about this insurance on my phone. Thank you for quality service in a timely manner and I don’t know what I would have done if I didn’t have this plan on my phone.

Service was fast and great. We received replacement phone in time told. It was easy to contact Asurion. First device had issue and it was easy and simple to get corrected. I am very happy and glad that this protection was recommended.

Quick and simple. Thank you! Appreciate your service. Process was easy and instructions were well defined. Shipping was a no brainer with the completed return shipping labels. Thank you Asurion! Good, Great, Best, Better, Gold Star, never going back. Glad I purchased Asurion for all our devices!

I placed a call with an agent at Asurion. He was courteous, professional and highly skilled. He made the claim process seamless. I was updated regularly via email in the shipping process of the phone. The arrival of the phone met the expected deadline as promised. I would highly recommend Asurion for anyone needing a replacement phone ASAP.

Everything happened just like I was told by the in store rep (Brad) and I am very pleased with this experience. I will be sharing this experience with everyone I know. I wish you all a wonderful day and a happy summer!

Great experience. I dropped my phone in mop water at work it was on a Saturday and they immediately took care of me. Had my phone Monday afternoon. By me not having a claim they waived my insurance fee. I’m very grateful & appreciative. You guys rock!!

Absolutely amazing! I went on Asurion website after my dog got ahold of my phone at 4:30pm Friday and had a replace delivered to my door the next day at 9:30am Saturday. Website was easy to navigate and took just a couple minutes.

Pleased with prompt service... not quite so with AT&T store help to transfer data from old to new phone. We know a really good AT&T associate that would have done better, but she wasn’t available at the time. Thank you much.

Went into local store for assistance with damaged phone. Nat assisted me. He was helpful and friendly. My replacement came the next day. I was unavailable to get a call through for assistance in the setup, so I went back in to the store to connect the phone line. Nat was again very helpful.

Pleasant and stress free. I did have to call a couple times but the wait was brief each time and everyone who answered knew how to help. The turnaround time was quick, product was what I originally paid for so was happy I didn't have to downgrade. Thank you all for the help.

This was a terrible experience and would have been less expensive, less of a headache and my problem handled way more efficiently and effectively if we had not had insurance. We canceled it immediately after the 6 day cluster of trying to get a working phone.

Had a broken screen. Tech came to my home at my convenience on a Saturday morning. He was unable to repair the screen, so he had a new phone sent out. It arrived the following Monday. Never been more satisfied with a warranty repair/replacement service. OUTSTANDING!!!

Could not be happier with how Asurion handled a damaged cell phone claim on behalf of AT&T. Professional, courteous, knowledgeable, and incredibly patient. Oh so patient. I talked to a number of different representatives (my fault, not theirs - I kept calling back with new questions) and every last rep impressed me. They made the claim and phone replacement process as seamless and painless as could be. And all of them were so knowledgeable, sometimes down to the smallest details. I work for a top tier global insurance company and would like to think we satisfy our customers as much as Asurion has satisfied me.

Service was acceptable. Arrival time was awesome. Turnaround was good. Keep up the good job. Overall customer service was good. I would recommend device protection to family and friends. No other suggestions at this time. I am pleased that the rep put my needs first while assisting me replacing my device.

We had moved and changed address, we were waiting for phone but was delivered to old address and of course phone was gone. We called and everything the representative helped us and no problems getting phone to correct address and fast. Thank you.

Joe AT&T at Avon store was the best. Made my day. I would have to say I got the greatest customer service ever. I would recommend your service to anyone I know. Joe definitely made my phone replacement very smooth. Thank you.

Customer service was awesome. The gentlemen stayed on the phone with me while I went through the steps in filing my claim. Was very patient, kind, and ready to help if I needed assistance. I made my claim around 5pm est. My phone arrived the next day at breakfast.

Customer service was helpful, quick, patient, knowledgeable. Easy to access on the phone but Apple hotline was also extremely helpful in troubleshooting. A little concerned though with refurbished phone. It will not be durable because of my initial phone's technical failure.

I filed a claim as my cell was acting up. I received a 'new' phone in 2 days!!! Went to an AT&T store and had my information transferred to my new phone. Done! It was painless. I was SOOOO surprised!!! Thanks very much.

Thank you for being so helpful and personal and professional. You really appreciate your genuine concern and getting my phone to me quickly. It's great to know that people still care about their jobs and take great pride in representing AT&T. Truly an asset to your company.

Relatively easy process quick turnaround. So far replacement phone working really well. Cost was better than paying for Apple care. iPhone X XS definitely not waterproof as Apple claims. Not sure I received an email verifying that they received my old phone.

Replacing my damaged phone was simple! The replacement arrived quickly with very thorough instructions on how to transfer everything and returning the old phone was easy since an envelope was included with the replacement phone. Highly recommend Asurion to everyone!

The claim process was super simple, affordable, and I had my replacement device the following business day. They even sent the return envelope and label so all I had to do was drop my old phone in the mail and it was done with. Will definitely keep their insurance plan on my future phones.

The initial process could not be done online and required a phone call. However it worked well and I received my replacement phone in a very timely fashion. The agents were very easy to work with as well. Thank you!

Very cooperative and understanding. Listened patiently to my situation and was willing to work with my situation. I appreciated the non hassle encounter. It’s nice and refreshing to have a pleasant experience when experiencing problems or difficulties. Thank you!

Swift service on replacing a device that was stolen. The online service is very user friendly. However, that deductible is really expensive for what you pay for the Insurance. I don't think the deductible should be any more than $100. It's like being punished for someone stealing your phone.

Everything went really easy. The techs were very efficient and my phone was up and running in pretty much no time at all. Nice to have a new phone even though it's refurbished it's like brand new. Even though it's the same phone as before I'm still going to buy a new case. I don't think the case was the problem but the case got damaged when the phone expanded.

Best service and I recommend my friends and family to go to AT&T. Now net work everywhere and I am living Georgia. Smallest town is Ludowici. Whole town has a one traffic signal only and I been live in here last 15 years and before I was in AT&T to but that time not good network. My phone not work but now much better.

The process was simple and straightforward. They were quick to get me my replacement and it works perfectly. I appreciated the offer to help set it up, but I know what I am doing, so I had it up and running in a few minutes.

Process was very straightforward and efficient - website replacement request was easy to accomplish - phone came the next day, I was able to set up myself, and old phone returned in prepaid package - all good and made paying the insurance worthwhile!

The customer service was fine, but not the most expedient. The two people I talked to seemed to want to stick to a script instead of listen to my actual concerns and help. Also, the device I received doesn't work 100% of the time. I'm fairly sure that it's a refurbished device and more than on it has frozen on me and I've been stuck places without communication or navigation.

Received my iPad within 2 days. Easy instructions on how to send back old one. No stamp necessary. Representatives super nice when calling. You can also do it online which is fast and easy as well. I’m giving them five stars.

The Asurion service was convenient and fast. I still am working to set up all my functions: i.e. text messaging away from a WiFi point and sending and receiving emails away from WiFi. Over all satisfied with the warranty service.

Calling in for my lost phone was a Great and speedy process with this company. I felt that my inquiry was priority and provided the best customer service for the assist as I needed. They were very helpful and made this experience a pleasant one.

My customer experience was excellent. I was very pleased. I received a replacement cell phone overnight. The Asurion representative was very knowledgeable and professional he answered all of my guestions. He explained the process of receiving new phone, activating the phone and returning the damage cell phone. Everything went well I was totally satisfied.

My phone broke and they got me the same model phone. It was a delay because my phone was not in stock. Once the phone was in stock it was shipped quickly. I am happy. It is nice to know that you pay for a service and they are there when you need them. Thanks for keep your word.

Such a great and easy experience! We were very pleased with the experience. The technician was very patient with us as we had numerous questions throughout the process! He had the answers to any questions that we had. Thank you so much.

Received my replacement device the next day, set it up and returned my old phone. The deductible is $250, but the service was fast, and only costs a little over $400/year to cover my wife's and my cellphones (plus the $250 deductible, per replacement). $650/year is marginally less than paying the full replacement cost of a phone, so, as long as you replace a phone every year, this service is worth the cost.

The new replacement phone arrived the very next day. My AT&T ProTech helped walk me thru the setup of my new phone, and helped me erase the old one. All the packaging was sent to me so I could return the old phone. It went so very smoothly, I was very pleasantly surprised! Thank you!

Our son who is on our AT&T plan dropped his Galaxy S8 and cracked the screen. The lower 4/5th of the screen was flashing green. We have the insurance for the phone through Asurion and they were right on it. The replacement phone looks brand new, instead of refurbished.

Simple, easy and quick. Very easy to work with, one phone call took care of it. Would recommend to a friend. Replacement was received in one day complete with postage paid label and box for return. Insurance costs was worth it.

iPhone 8S replacement for employee's phone went smoothly. Customer service called when arranged and followed up later, as agreed. There were no issues that I am aware of and I appreciate the help, even though it was after hours. Hope they never drop another phone. Thank you.

It came on time just having issues setting it up but otherwise great! I really love I Asurion! I’ve never had a problem with it! You’ve always replaced any and all my phones that have either been lost stolen or broken! Thank you so much!

My case was very difficult to resolve as I am an active physician who is on the road quite often and maintaining cell phone contact is very important to my work. Since I had multiple "remanufactured" cell phones that had to be returned, my case was referred to Melissa in the CEO Office. Her thoughtful, gracious and courteous efforts resolved the issue as I was given a new phone and have not had a problem since. I do intend to recommend Asurion to family members, colleagues and friends and have all four of my devices insured by Asurion.

As a Verizon customer that has used Asurion for years, I have been “had” and my hands are tied with no resolutions but yet lots of money in Verizon and Asurion pocket. Two big companies that can not resolve a small issue because their customer service/sales people could not represent a product correctly. I am a well paying long time customer that I thought was being sold a product that Customer service on both sides now say “sorry, they don’t give us authority to do anything”. I have multiple lines with Verizon with four smartphones with high usage. We upgrade our phones often and are long time customers with a fairly high monthly bill. Throughout the years have believed in and used frequently our Asurion insurance. With that being said we were told recently one of our lines is not covered for coverage. So apparently only 3 out of the 4 lines were covered due to the product we were sold a couple of years ago.

All was great!!!! Cannot complain about anything!!!! Got me what I needed and was very helpful transferring data. Told me exactly what to expect, what to do during transfer of data and what to do after to complete the transaction. No complaints!!!!

I purchased a Bad Boy 54" cut riding lawnmower, along with a 4 yr. Asurion Service Plan in Lufkin, Tx from Tractor Supply. Defective plastic fans attached to the drive pulleys, shreds drive belt. They employ a repair shop in Lufkin, Tx that is totally inadequate to make timely repairs. My plan cost was $499.00. The shop took 2 full months to make the repairs. I had to pay someone to mow my grass for 8 weeks at $60.00/mowing. On top of that, I was charged for parts and labor for the defect that shreds the belt. It's like not having a repair policy at all. They only covered the pick up and delivery. Terrible policy, support and no remedies. Cheaper to not having a policy and use the policy cost for repairs on your own.

All went great as always, always great customer service as well as service in general. Phone was just replaced but the new replacement phone the speaker was blown. They are replacing my phone with a new one and there was no problems or hesitation for coverage.

I had to call as online was not working so I was frustrated... but overall very helpful and she was wonderful... Pleasant and real... she knew I was frustrated and did all she could to help and she did. I am glad I had the insurance...

1st conversation - “Replacement phone will be sent out today”. 2nd conversation and everything to follow is 5 days later. No phone received, front line rep has no record of it.... Transferred to the supervisor, Amanda. Can’t answer the question why I was told a replacement was on the way and has no record... She points the finger at AT&T ready for this. Says Asurion is just third party, that we need to call AT&T to review Insurance coverage. Prequel - AT&T insisted they couldn’t help us and actually transferred us to Asurion.

Had a new phone to replace damaged one within 48 hours. The technician on the phone was very dedicated to getting the new iPhone up and running... but he had a glitch that required a call to an Apple technician to get the situation resolved. Overall a good experience.

Phone was lost or stolen at a restaurant. Getting the replacement phone was quick and painless. The claim form was easy to fill out and response time was quick. We received the phone the day after the claim, and that was great.

We had to do a claim on two phones. The process was quick and easy, took less than an hour to hook them both up and they got the new phones to us in less than 48 hours. And now we have a 12-month warranty.

We had an issue with a screen repair that was completed about 6 months ago by Asurion. The repair was warrantied for 12-months so when the screen began giving us issues they sent out a replacement phone which we received the next day. Smooth and easy... could not have been handled any better.

Customer service representatives were thorough and attentive to my questions to ensure my new equipment worked properly. I received a follow-up call from a different representative to make sure I was extremely satisfied and no further assistance was needed. I am happy with the services received.

Easy excellent service. Submitted claim online on Wednesday, received phone Thursday. Activated by AT&T Friday morning. Would only have been better if I could have picked up phone at the store on Wednesday. Was very glad I had insurance. Asurion service was great!

Thank you very much. Was very surprised for the prompt response and got my new replacement on the next day... customer service was fantastic and my phone was activated on the same day. All my contacts was transfer to the new device. Thanks again.

Asurion's service itself was very good as always--rapid response, easy return of phone. My problem is with the replacement phone--the Samsung Galaxy 5--nowhere as user-friendly as my previous Motorola. When setting up a message using the mike icon, it does not recognize the words, creating a mish mash that has to be redone by hand, and the keys are so tiny that inputting is extremely difficult for someone with wide fingers/longer fingernails. It triples the input time for any message.

I was very happy with the speed and concern of Asurion when my phone was either lost or stolen. I am so glad I had insurance because a new phone would have been out of my budget. Thank you for making this an enjoyable experience.

Everything went very well. The people were friendly and the wait times on the phone were not long. My new phone arrived promptly and the return materials and instructions were good including tape to reseal the box which was a nice touch.

I filed my claim late on a Monday evening and received my new replacement phone two days later. Asurion was exceptional in communicating to me regarding delivery date and support in programming my new device. Step by step instructions were very clear that I was able to program my device without tech assistance.

Good claim process aided by professional agents. I would not own an expensive cellphone without this protection, especially in the early years of ownership. I have had to file a claim in the past and this time it seemed improved and hassle-free. I would recommend this service to friends.

The lady I spoke with was very understanding and kind. I wish I remembered her name but I know she was out of North Carolina. This was by far the best experience I’ve had compared to my first go around. I had my replacement phone within 2 days. Great service.

iPhone replaced due to "trauma".... dropped, cracked screen and it was run over by a vehicle. Protection plan in place. Paid deductible. Easy to request replacement online. Had phone support, as well. It arrived on time and there were no issues setting up or transferring data.

Quick and easy to file a claim online. I Received a new phone within just two days. The whole process was smooth and efficient from filing a claim to setting up the new phone with their help, and sending it back. They conveniently included a return postage sticker and even tape to seal the box! Hopefully I won’t have to use them again, but if I do break another phone I would absolutely file a claim with Asurion again.

My son dropped his phone on concrete in the garage, and the screen shattered. We put in a claim to get a replacement phone, and were able to get the replacement phone in hand within 2 days of making the claim.

Asurion was fast, simple, and easy to use. I got my phones and wireless box back within the next day of making my claim! I would say to people if you lose or someone steals your devices please use Asurion.

I filed the claim, it was simple and easy. My new phone was here witihin 2 days. I'm up and running and mailing the other phone back today. The online claim form was easy to understand and I had no issues. Thanks so much.

I called the number given to me by AT&T, and was directed to the online site. It was quick and easy, and I received my new phone in less than two days. I opted not to use the help resource to set it up. The tape given to reseal the box did not stick well. I believe if I relied on that strip it would have opened and lost the contents. Overall a great experience considering the circumstances.

My replacement phone got to me quickly and it was easy to set up. I had no issues filling out my warranty replacement form. Thank you so much for making this an easy transition. There was nothing further that you could do to make this a good experience.

My son jumped in the water before he realized he had his iPhone in his pocket. The iPhone was DOA thereafter. Asurion had a new replacement iPhone to us within two days and a technician assisted us in getting back up running. Five Stars!!

Thank you so much for the easy and fast exchange of our damaged phone. While we were enjoying a day at the pool, my son's phone got wet. We were all very worried, but your company was so friendly. You guys are the BEST!!

Received excellent customer service for the replacement of my damaged device. The replacement device was delivered the very next day which was absolutely awesome! I also received information about the options which were available to me so that I could make the best decision regarding my plan.

I receive my cellphone replacement As soon as the next day, that was very convenient for me because I really need my phone in my work. Then I have 15 days to send my damaged phone back to Asurion. I totally recommend this company.

The customer care lady was very nice and taking care of me. She even helped me find one. When they were out of the color I need for my 13-year-old. She went up and Beyond to care for me and take care of my needs. I’m very thankful for her help.

Doing business with Asurion was a pleasure. The claim form was easy to fill out online. The service was very prompt as I received my new phone the next day. Also setting up the new phone was a breeze. A toll-free number was given to contact expert help if needed.

Beware when buying Asurion protection, they contract with horrible service providers - UBreakIFix and when the work is done so poorly that you cannot use the phone, Asurion basically says too bad the work was completed, no credit back even though you had to BUY A NEW PHONE. Unbelievable.

Lost my phone and it was replaced the next, however, the replacement was damaged and it was immediately replaced. Very good. I am very satisfy with the service and the employees that helped to set up the new phone, so far it's working fine.

Replacement product and delivery was perfect. Very happy, would highly recommend. The iPad I had no longer available and it was replaced with one of better quality. One day delivery. Really could not have e or Ted anything better.

I was very happy with the professional service that I received from Asurion. The representative was very understanding and accommodating. She put me on hold for very short periods of time even though she explained that the hold may be longer. I will refer others!

Entire experience was awful. We are forced to use this company for insurance, and I have considered changing carriers just to get away from Asurion. My phone broke while on vacation and I was told that they would not be willing to ship my new phone to a different address than my home address, not that it would have mattered because it took a week to get my phone. Since I was traveling with two children it was suggested that I go and buy a prepaid phone to use until I got home. I’m forced to pay this company monthly to have the insurance, I have a huge deductible, and they still want me to fork over money because they can’t hold up their end. I had to check every day on the status and was never sent a tracking number despite being told I would.

Phone was stolen while on vacation. Staff was understanding and was able to resolve our situation with ease. Phone arrived quickly and was able to connect the new phone by the time we got home. It came with the case we had purchased as well.

Easiest insurance claim for phone I've ever experienced. I'm not worried about breaking my phone again, knowing I'll have replacement in less than 24 hrs. Ordered replacement about 6 pm, received it the next day. Keep up the great service. I appreciate all your efforts.