Asurion Reviews

Very friendly service. Got it shipped to us very fast. No problems at all getting a new device. Will definitely be recommending Asurion to all my family & friends. Hardly any questions & very little hassle to get a new phone.

I was very impressed with how quickly my new phone showed up. They also let me know when my damaged phone was received. I would recommend this to my friends. It is totally worth the price for a brand new phone.

I was very pleased with the quick service and the friendly help. I have been a customer for going on 4 years and every time I've had a problem they are right there to help. I was recently married and put my wife on my account and they were very helpful in getting that done.

This was a nightmare. 1st refurbished phone didn’t work, was told a new one would be mailed, it never arrived, called back complained to mgmt, was told new phone would be a 128gb & I would receive a gift card for the trouble. I received rose gold phone instead of the grey I chose and no gift card. I just bought a new iPhone.

I purchased a protection plan at Dick's Sporting Goods under the impression and was told it would start right away. Went kayaking and got a hole in the bottom of my kayak. Now apparently I can't use my protection plan until 2024! I called Dick's and they acted like they were as confused as me to why I can't get my kayak replaced. This is a joke and you guys need to maybe explain better what you're actually selling to your stores.

Customer service rep was friendly and courteous. He resolved the problem quickly and fairly. I am very satisfied with my experience. While I hope to never have to use it again, it is comforting to know that it's there if I need it!

I think it should have been under warranty being it wasn't paid for, and I had insurance on it. The battery was the main issue, the service was quick, but had trouble getting everything downloaded, had to put some phone numbers back in by hand.

Great service and very fast delivery. Couldn't ask for a better group of people to turn a claim into. They are very friendly and quick to answer any questions that one might have. Claim turned in and accepted same day and two days later my new phone was delivered to me at home that morning.

Love that my screen repair was able to be done at my home. The tech was courteous and professional and completed the job in a timely manner. Would definitely recommend to friends and friend. Thank you for offering this service.

I got my device the next day. I was very happy. The return process was also very easy and hassle free. I even got an email when you received my old device. Thank you for your service and keep up the good work!

The representative that I spoke with initially was thorough and informative. The process was easy and all of concerns were addressed appropriately. We received custom email information regarding setting up the replacement device and how to send back the damaged one. I highly recommend the service that Asurion offers.

Thank you for replacing my daughter's device quickly. We all know how inconvenient it feels to be without our communication device, it was very refreshing to have it replaced quickly. Everyone that we dealt with in this matter was very helpful and professional. That is very appreciated!!!

The process for this was absolutely amazing. Timely manner was great, transferring from one phone to another was the best thing ever. Customer service, the first representative was absolutely disappointing. He got my name and my issue and stated they were leaving the desk for 30 minutes, no instructions and never came back???? The 2nd representative, she was quick, patient and nothing but exceptionally awesome... and she then checked back to see if there was anything else. I love her customer service.

Very good, and timely. Very easy to put away. I'm very sufficient. Take it back to the store and take everything off storage of the phone and put it in this box in a very well Timely... I really like the fact that you take it to the agent and the agent take everything off the phone and there's no problem after that.

The customer service representative did an awesome job getting me taken care of. Thanks for a job well done! I received my phone the very next day and was able to download all of my information and apps with no problems.

Easy and quick to understand and fill out claim, got my replacement phone fast, and I was able to transfer info from my old phone to my new phone. I was able to set it up myself! Returned broken phone in prepackaged box that was sent along with my replacement phone was simple.

The process was fast and easy. I loved it. Thank you for making this process and safe, accurate and speedy. I didn’t think that my phone would get here so fast. I was very grateful I didn’t have to hold for a long time and that everything was done online.

The process was easy and fast. Setting up my phone was also easy once I called and had it activated. I was very pleased with the service and would recommend you guys to anyone. Thank you and have a great day.

I was very pleased with the customer service. Very professional very pleasant. Great customer service, keep up the good work. I was very surprised at how fast I got my replacement. I just had trouble with affidavit since I dont have a computer and I'm not computer literate. I don't even have wifi at home.

Little confusion on emails received, seemed to be out of order. Had not received email stating the claim was approved, a little lost till I reread email I had received, other than that it was great! Everyone I talked to was very helpful.

It was quick to receive the phone, once the jumping through hoops process was complete. Had to fill out the affidavit. My wife filled it out, took two days for them to email us, letting us know I had to call them. Say on hold for 15 minutes, for them to tell us I had to fill it out. I filled out the form. Then got an email 5-6 hours later to complete the request online. Did that and it took another day to be approved. Sent to us in a couple days after it had been processed & shipped. Phone works great, so far no complaints there. Wish the penile process was more straightforward... glad when it was finally all taken care of.

Very satisfied with Asurion. The representative was friendly and professional and helped me successfully file my claim. The new phone arrived on the next day with clear instructions how to set it up. Return was a breeze. I now enjoy my phone and am glad I've insured it with Asurion.

I received the device really quickly actually within 24 hours and got phone assistance to set up new phone. The only thing is that the phone charges quite slow. Like today it is taking me almost all day. When I charge it at night with the plug and connector it doesn't fully charge.

My Verizon Ellipse stopped working. A claim was made. The tablet was replaced with no hassle or interruption in service. Asurion provided instructions and everything needed to return the broken tablet. I would highly recommend this protection service for all electronic devices.

I received my replacement iPad in less than 24 hrs. It was easy to set up with assistance from asurion. Asurion helped connect me to my phone provider to get my iPad phone # reassigned to my new iPad. Still having syncing issues between iPad & iPhone. Still unable to erase my old iPad which is considered lost & never coming back or being near a wi-fi to erase it. Glad I had replacement insurance.

Great service and helpful staff. Thank you. I have had a couple other claims in the past and was a little nervous about sending my information (driver's license picture) this time, as I have not been asked to before. I guess I just was not sure why. Other than that it was processed quickly and I am happy with my service!

Everything went very well and smooth. Got the phone going and we are back on track all thanks to you guys. I would recommend everyone I know to Asurion because it's a very easy process and I've never had a problem ever before.

Thanks for everything. Appreciate you are the best. The people take care of me and the company right away. We got the phones and 3 days of course everyone is enjoying what AT&T is doing for as I will tell my friends all AT&T is doing for better service and calidad. You guys are comment to the people who got good service.

Claim was processed quickly and efficiently. New phone arrived on time and in promised condition. Returning the old phone was fairly easy. Could have possibly communicated a little better on phone return, but not a big deal. I am satisfied with the service I received and would recommend Asurion to a friend.

I am not sure who I had spoke to that day when I was reporting phone lost/stolen. She was very friendly and helpful and quick. I really appreciated how she handled the call. I work in customer service so I know what a hard job it is. If possible please find out who took my call that day and tell her what a great job she did. It was well appreciated. It was truly a 5 out of 5. Thank you, Cammy

Great experience. Everyone that I had an interaction with was kind and compassionate towards my situation. I lost my phone in the Orlando airport and was devastated. My whole life was in that phone. Am an grateful for all the help at Asurion.

Very easy to deal with. Customer service very helping. Received item earlier than expected. Answered phone within minutes of call. Easy return policy. Lets you know what is happening with emails. Nice to have insurance on something that actually is covered with no problems.

Our overall experience was great! We were very impressed with the customer service in setting up the new phone when it arrived. We were also impressed with how quickly the phone was replaced. Everything was done promptly and professionally. It was a great experience.

Took over an hour for them to process my claim. Very frustrating. Then they lost my information. I had to resend form and drivers license. Then had another 40 minute with them on the phone. Overall it was hell!!!

It was fast, easy and got my replacement 1 day earlier than expected. I have had this phone insurance for years and have not been disappointed yet. I recommend them to carry as your insurance for your cell phone. Very helpful and ready to answer your questions. They are courteous and quick to answer any questions you have about your call.

Horrible. $11 per month for 24 months = $264 + $200 deductible = $464 hassle. I have been given nothing but the run around when it comes to making this claim with Asurion. I can buy my device outright refurbished without the hassle for cheaper. Which is what I will be doing. Asurion will not ever get another dime from me. My claim is under "adjuster" review for the second time. I am an 11-yr customer, I have made one other insurance claim for the life of my account. Why? Money that's why. Never again, the customer care reps can't tell me why it's under review, they can't give me a definitive time that it will be resolved, that can't really seem to do much other than take my money monthly and avoid sending me a replacement device.

Quick and simple claim process procedure. I received my replacement phone in 2 days so it was great. Great customer service on the phone helping me activated my new phone which made it painless. I'd recommend friends to get phone insurance for sure just in case unexpected thing happen.

Got my new phone VERY fast. It was convenient and easy to send it back. Was really excited to have a phone that worked and wasn’t shattered. Appreciate this service! Worth every penny. Thank you for making it easy when troubles with our phone occur.

My tablet was received as promised the following day. The entire process was painless and with that being said I will always keep my insurance plan. Representative was very professional and informative. If I ever need assistance in future I hope I get the same representative.

After my phone was lost I immediately filed a claim with Asurion and received my replacement device for only $200. Although it's refurbished it seems to work even better than my old one. Very nice job. I received it in less than a week.

Quick and easy. I will tell everyone I know to get insurance for their phone. In case they lost it or it been stolen so they don't have to pay a lot of money for it. I highly recommend this for everyone to buy insurance for their cover.

Filing a claim was easy. The turnaround time was fast. The packaging was easy to use to return the old phone. The instructions made things simple. The insurance we pay each month definitely proved useful since my phone's Home button (iPhone 7) stopped working.

Would have been great if I could have utilized my insurance and replaced with the upgraded version of my phone as I had it for 2 years. Understand this would warrant a premium which I would have happily paid. Please let me know if this would ever be feasible as I think it is a sensible option to have upgrade options, especially when someone has had a phone for at least a year.

The replacement of my lost iPhone was smooth and efficient. The folks at my AT&T store started the process quickly and I received the replacement on schedule and in perfect condition. A bad loss situation had a great ending. Thank you Asurion and AT&T.

I was able to place this insurance claim very quickly and the phone arrived in a timely manner on a Saturday morning. Also, the phone was an upgrade over the phone my son broke. Made me happy I have the service.

Great, but if you had put an headset with the new phone that would have been way better. But hey, I can't complain because service was great and fast. The customer service was good and they replaced my phone again when I was sent a phone that was not good.

It was awesome they got it here the next day and it was sooo easy to set up. The service was just as they told me on the phone, I was so pleased. Thank you for all of the great service. I did not have to call in and could do everything online - bonus.

iPhone stopped responding to touch and I could not call out or text or access any applications. The phone was not damaged in any way but still would not work. I had terrific help with a person from AT&T that assisted me in the process and without him, I would not probably have had a good experience.

The replacement device was delivered to my front door and had easy directions on what to do. It was easy and fast to set up the replacement device. The person that helped me was friendly and very patient with me.

It was quick and easy. I was able to do everything in less than 15 minutes. I got my replacement phone in less than 2 days. I didn't speak to one person. I preferred to speak to a person. It was quick and easy.

Fast service and great to deal with. Called in with my claim and had a replacement phone the next day. The customer service people on the phone made the process for submitting claims very easy. Would definitely recommend this service.

I cracked my phone screen on my Samsung 10 while on vacation. I filed the claim on my phone and the new phone arrived the next day (and was ready for me when I returned home). Set up was 24/7, so I got the new one going and the old one sent out immediately.

This process was great... Prompt, cheap & efficient! The price was fair & time to get the phone was perfect! I will continue using Asurion for all of my cell phones that I have on my family plan... overall experience couldn't be happier!

Easy as Sunday Morning... Dealing with Asurion made life easy and phone replacement comfortable. I am glad that they were there when I need them to be giving awesome service. I would advise all to make sure they use them.

Rep was very patient with me and extremely professional and helpful! He took over an hour to walk me through my mistakes and get my phone back up and running again. He made what had been a frustrating process very easy.

Very fast and professional, received my phone the very next day! I placed the called and received my claim text message to complete and I called back and was transferred to talk to a rep and my phone was on the way.

I have been trying to replace my Apple Watch 4 since it was lost in November. Asurion has been out of this item for almost 9 months now!! I have been paying for the watch with T-Mobile since then every month for a watch I don’t even have. The only option I was given was to replace it out of pocket on my own and send them the receipt, wait for approval and hopefully get reimbursed for the purchase in 10 business days. Well that would’ve awesome if I were rich and had 400-500$ floating around to spend on another watch. Oh, let me mention I only had the watch not even a month... Didn’t even know how to properly use the thing before losing it on a train on Thanksgiving break.

My husband and I have replaced close to a dozen phones with Asurion, mostly damaged and some lost. Each time the process is fast, there are zero questions or skepticism, and the folks are courteous. I've done as many as three phone replacements in a month without any problems. You are even sent a send back envelope when the phone is lost in case you find it. We have actually found 2 of our lost phones and sent them back! When you file a claim and have to send back a phone they don't even care what IMEI you send back, as my husband and I have identical phones, and sometimes we will switch phones while waiting for the replacement, depending who may have the more urgent need for a phone at the time (like one of us waiting on a job call or one of us having to go to work when the other one is at home).

While Asurion's process to deliver the phone quickly was efficient, it was disappointing and inconvenient to receive 2 broken 6s phones. With that said, I am very pleased with the compromise Asurion made by providing me with an 8S to assure me a working phone. The representatives were very helpful.

Quick service and the customer support was very helpful and patient. Maria walked me through setting up my replacement phone which took me a long time and she was extremely patient with me. My replacement phone also arrived very quickly.

I did all by phone super easy and received my replacement promptly. All I spoke with were knowledgeable, helpful and friendly. I am so thankful I carried the phone ins! I always hope I will not have an issue with my iPhone but since I did so happy I had the ins.

From the start of the claim. Everyone was very nice to talk too. I had to call back and get another envelope to send my phone back because the other envelope got messed up by my dog. Everyone was very engaged and I appreciated. Thanks.

Great staff. Had issues with card installation so a second adviser help diagnose a rare anomaly. Everything is working perfectly with the new note 9. I think Asurion did a very professional job and plan to use that option again.

We are very pleased with Asurion.

I have had Asurion insurance for years. I am very pleased and relieved by the prompt replacement of my phone. The follow up to ensure I was taken care of has been excellent too. Thanks for all you do Asurion! It is very much appreciated.

I really appreciate Asurion!! We loved how quickly our stolen device was replaced and how easy it was to file a claim. Thank you for making it easy!! It is a program we will have as long we we have our account with AT&T.

My new phone was received very quickly and the exchange was very easy. I would recommend this service to all. My only complaint is that it was very hard to understand the customer service attendants and I had to have them repeat themselves several times.

Fast and easy to receive a replacement. Great customer service - both in ordering the replacement phone as well as the assistance needed to get things set up. Appreciated all the help and patience. Was pleasantly surprised to receive the phone along with a charger and headset. Thank you!

We've had insurance on our phones for years and never used it. When I went into Verizon to remove it from my account they told me that the insurance would replace my phone screen for $29 if I ever needed it. Well I needed to replace my wife's phone screen, paid the $29 and scheduled an appointment for a tech to come to my house between 11am and 1pm. Around 2pm when I had never heard a word from them, I called and found out no one was coming and in fact the guy didn't even show up for work. No call. No nothing. Just let me wondering all day. Then they said I could drop it off (which is funny because I asked if there was somewhere I could drop it off to and they said, "no".... hmmm?) but when I dropped it off the guy said "I cant replace your phone screen because this device has the paint worn off the fingerprint scanner (from use.... hmmm? again).

Very helpful, and fast shipping. Didn't have any problem when I received the phone. Overall customer service was great. Had no problem getting my claim filed, and the phone replaced. The forms were easy to fill out. Only had a problem with my shipping address, but was able to call and get it taken care of immediately.

Lost my phone and was able to get a replacement in no time at all took two days. Set up of new phone was quick and painless, the representative answered all my questions and had my new phone up and running right away.

I was totally pleased with the assistance provided to me in obtaining a replacement device that was lost while I was in Europe. I was unable to complete my claim online but the agent was happy to help me complete the claims process.

Fast, accurate service, really easy to use, no hassle and replacement phone was delivered the next day. The process to start a claim was easy, they walk you through the steps and are available to answer any questions you may have.

Called and explained my Elipsis screen had cracked and top corner was now chipping out. After a few questions was told my replacement would arrive in a few days. It did. As I am not a technically minded person I took it to the Verizon Store in Burlington for assistance and they helped transfer everything to the new Samsung and also helped to erase everything from the old one and was ready to mail in less than 30 minutes. Took it to the post office in the prepaid packaging, got a tracking receipt and went on with my day. Fantastic service by Assurion and Verizon. Thanks to all.

I spoke with (3) Technicians for setting up this device on 7/25/19. The first two were only waiting 8 or 9 minutes and say, "when the download is complete, we call you back." The last Technician was extremely patient and make sure everything was working before he disconnected the call.

Helpful staff and problem solved. I was please with the way the customer service expedited my request. She was informative and professional. My phone unit was damaged beyond sending back and she corrected the problem internally. There was a miscommunication with processing my claim. After our conversation... all was correct. Thanks.

Asurion device came as promised. No issues. Would gladly use them again if needed. I also liked that it came with an additional power plug. While I did use a 3rd party to place the order and the gentleman there was not very pleasant, I would not ding Asurion for that.

It was so easy... First time I've ever needed it and so glad I had it...! Well worth the monthly fee!!! I had ordered it on a Sunday Night... got my new phone on Tuesday and back up and running by the end of the day.

I got my phone the next day in the mail and everyone was helpful on the phone when I called. Those who helped me were patient with me on the phone and talked me through each step. I would use the same insurance again if I need to.

Had a phone in pool accident. Tried drying it out but no luck. Went to the AT&T store in La Grange,TX and the young lady there had me fixed up. They replaced my phone with a refurbished Galaxy S7. I could have gotten new but the deductible would have been. New refurbished phone works great.

The process itself was simple however it appears both of these "replacements" are refurbished (I've had to replace mine and another employees) and sometimes they a various function doesn't work properly. Hard to explain however I don't pay insurance to get a refurbished phone.

I ordered replacement phone on line at 2:30pm and it arrived the next day at 12:30pm. Very quick service and super easy to place the order online. I was dreading the "red tape" of getting this done through insurance but had no issues whatsoever. I am very satisfied.

Great service. Easy to file claim and courteous reps on the phone. Had a new phone in less than 24 hours. Would recommend your service to everyone. Well worth the cost. Always make sure I have insurance on all my devices. Thanks for the ease of claim process.

Customer service was very helpful. Two weeks ago my phone was stolen. I called to set up a claim, and it went through with no issues since I did not have any of the information that they asked for. The phone only took two days from the call to arrive. When I called to set up my replacement phone it was done in a breeze. I would recommend others to use this service.

Very very quick to help and resolve was very nice and respectful. Solved the issue without hassle. Have great detail on old and new phone. Explained word for word what to do. Had no problem with any of the operators.

Smooth transaction. Was able to get my phone the next day. I called for assistance and they walked me through the install of the SIM chip. Unfortunately I only had one phone available - the phone being replaced, I was able to make the call via my iPad, but once I had the new SIM in place my old phone was no longer operational. I was able to get everything else working without any other assistance.

It was the first time I used insurance and I can say that I had an excellent experience. Speed in answering and receiving the device. The packaging for return without the slightest problem. I hope I don't have to use insurance again, but if that happens I know it will be a good experience.

After I started my claim, I received my replacement phone the next day. When I called in to Protech to set up my new phone, Jaime the Protech Rep assisted me. She was very courtesy, patient, and knowledgeable. She even offered to call me back in 2 hrs to make all my content transferred over from the old to the new and to see if the phone is working.

Very professional, next day delivery. Help me the whole time let me know what I was getting myself into with no hidden fees and I have a lot of devices on my line. You guys was a big help to me and my family.

Amazing fast response and great setup service via phone. I had an amazing tech help me recover all my stuff. Top-notch service. Very quick, polite, and attentive to my needs after my phone was stolen. Stolen phone to full recovery in under 2 days. Amazing.

Great customer service, only recommendation is to have people available in the Seattle area to do screen replacements. It was a bummer to have to pay an extra $100 for a brand new phone because you don’t have any people local to me for a screen fix.

The process to get a replacement phone was very easy. We will definitely have protection for our sons phone as long as he is on our plan. The phone arrived the very next day and was easily activated! Couldn’t be happier with the outcome...

Phone was reported stolen, and they helped get a new phone out and when stolen phone was turned in they were very helpful. They helped cancel the claim and told me that when the new phone came just reject the shipment or return it!

It would be so much more convenient to be able to exchange the devices at the ATT company store rather than mailing or shipping devices. Dissatisfied because of this issue. It is inconvenient to mail devices back and forth. Your company has accused me of not returning devices before because of a mistakes made by your company after a device has been returned to you.

Competent Asurion employee; fast replacement of the drowned iPhone. Good advice as to how to replace the little chip thing in the phone, by a very patient person. All in all, a difficult situation, because we are all so dependent upon our electronic helpers, was promptly rectified.

Claim resolution to replace stolen iPhone was quick, as well as delivery of new phone as promised within 1-2 days. We are very satisfied with Asurion and feel we made a good decision when we insured the iPhones. Excellent Service!!!

Ms. ** that assisted me with the activation and setting up/transferring information was the BEST! She was very knowledgeable in everything we needed plus some! She cares about the customers! She definitely deserves some recognition because everyone should be the way she is!

I need a return mailer for my old cell phone, I received it in 10 minutes and the phone will be returned Monday morning. Thank you for your help in this matter. You made my life easier with your response.

The service was very professional and very super quick. The replacement cell phone was delivered very fast and the support in transferring the data from old phone to the new one was just great. Thank you all for the great experience.

I was so happy with their service. I was able to get the replacement phone within 3 days and I was walk through how to activate my new phone. Very reliable company and I would recommend them to my family and friends.

The replacement screen insurance ended up being cheaper than we had thought. We placed our claim by 7 o'clock at night and we had a new replacement phone the very next day. The claim was very easy to make online.

Using the insurance to get my new phone was very easy and everyone was very helpful. It was very quick and there were no issues. I am so happy with my new phone! I would recommend using their services to anyone!

The agent that I talked to wasn't very helpful. Tried to cut my insurance off for no reason. Verizon had to call and fix the problem with y'all. I don't understand why people don't understand what they are doing. Done for now.

The replacement phone I got from Asurion 4 months ago stopped working, and it was under warranty, so I requested a replacement phone. They sent me a 32 bit GB phone to replace my 64 GB phone. When I called to speak to an agent about she, she informed me, as did the supervisor I asked to speak to, that the phone I had was not available in 64 bit, ever. Then I went to Motorola's Website to look up the phone in question and little to my surprise, there are two versions, 32GB and 64GB, which I knew because I had been using the phone for almost 2 years. And then I called back and spoke to someone who told me that every phone I was shipped was 32 GB, which was not correct. Then I called again and spoke to someone that said that they can't tell what the memory was on a phone that they sent me. I spoke to 4 people and got 4 different answers.

Very quickly replaced. Appreciate the speed of service and quality of the replacement that I received. It took me a week or so to return and addition was not obnoxious about waiting. Very good service as far as I can tell.

I received two replacement phones from Asurion in 3 days (overnighted) and both have serious issues. The first didn’t charge so they overnighted another. That phone sporadically doesn’t respond and will open screens and type letters I am not touching. I have had it for a whopping two days. The first I only had for one day. Asurion clearly has no quality control if they are sending out malfunctioning phones. After researching on the Internet, I read many other accounts of people receiving malfunctioning replacement phones.

It was timely on getting my replacement and very easy to setup with the help provided by tech support. I would recommend this service for everyone who has a device. Not having coverage on the phones and devices now is crazy because of the investment you have in them.

Awesome!!! FedEx delivery quickly & customer service was impeccable!! I’ve been with AT&T for over 10 years & will NEVER change!!! Thank you. I recommend them to any & everyone. There’s no better company nor service!!! ** T mobile, Sprint, Metro, or any other company.

I received my new device overnight. When I called to activate it, everyone was very helpful and prompt. They asked if I needed help syncing my Bluetooth or any of my devices that I had previously synced to my old phone.

I filed a claim to get my cracked phone screen repaired this morning and scheduled a repair for a window between 5 and 7pm. At 7:07 I called Asurion to see where the technician was, as the online tracker said he had arrived. The representative I spoke with was very professional and helpful, but could only reschedule my appointment. The tech that was supposed to come had sent a picture of the house and claimed he called, but no one was home. However, the picture he sent was not of our house, and he certainly did not call as I was using my phone all day and no notifications came in. We were home and outside the house all evening, and no cars arrived at all. I am now going to have to miss work on Monday to get my phone fixed, but did not receive an apology or any sort of compensation for the time I will have to spend away from my job.

I have had my phones insured by Asurion for years. I finally make a claim becuase my screen gets broken. 2 options are given. Pay $29.00 and lose my phone for a week. Can do that because I am a realtor. Or pay $199.99 to have one sent the next day. I can take it in to a repair shop for $99.00. Scammers, I am going to find a new insurance to cover my phones. I would not recommend an insurance that requires one to pay more than 20% of the phone's value after years of paying these guys. Get a new phone insurance company.

I had a really rough time in the beginning with the insurance process. I got the run around. Nobody wanted to get me to the right person to talk to, They replaced my phone but the phone they replaced was defective and I was having so many issues with it. Finally I got the right customer service agent and she was awesome. She explained a to b what I needed to do and followed up. Then when they shipped it out and told me I had to pay for the replacement I called again and was reassured that was not the case. I only pay once per 12 month period for insurance. Again, that customer agent was very helpful as well, This entire situation was a big mess so I'm glad the right people were on my side.

Excellent customer service! Throughout the process. The claim was filed quickly, I received the device the next day and it was capped off by excellent support helping me recover and/or reload apps to the replacement device.

Great service on time and great product. The phone was lost and we made the claim and it came when it was promised and set up was easy. I would recommend everyone who has a you person with a cell phone have this insurance.

They ship the new phone fast and help with set up wonderful service, thank you. We shipped the old phone back with no problems. They gave me everything that I needed to ship the old phone back. My husband and I would use this service again if we needed to in the future.

My iPhone XS was water damaged despite have a Marine Grade mobile cover from Pelican. I got my replacement phone in 1 Day and was up and running in 20min! They also made sending my damaged phone back easy. Thanks, Asurion!

Customer service was great. They said my replacement phone should arrive in 2 days, and it arrived in one. The lady was very understanding and easy to deal with. Since I was on vacation, it had to be shipped to a location other than my billing and shipping address. They pulled it off.

She was patient, kind and knowledgeable, professional, easy to understand. She helped me set up sons replacement phone after the other one was damaged. She was clear, direct, with lots of wisdom. She knew how to troubleshoot. Great job.

We ordered a replacement phone on Sunday, July 21st through the online website. As promised, the phone arrived in 2 business days on Tuesday, July 23rd. When we attempted to activate the phone, the phone would not power on. We then had to send the phone back, and we are still waiting for a replacement. We called yesterday, and we were told the phone is on backorder. I feel that someone should check the phones before they are sent out to make sure they work. Also, I think someone should have notified us that the phone was on backorder.

I didn't even realize that I was paying for insurance. Anyway filled put the form online and the replacement phone came the next day. It was awesome! After 3 days without a phone, to get such great, fast service. Will not put my phone near a hot tub again.... Lesson learned...

I was actually stalling to go through the process because I expected something long and tedious, but I actually did it all on my cell phone, got an email, the phone appeared in two days on the doorstep, and customer service helped. I put it back together again (Humpty DUmpty). You all did not help in teaching my son a lesson about losing his phone, now he thinks, "that wasn't so bad". I have to find other ways to make him feel guilty.

Quick and easy turn around when my son's phone completely failed. The deductible was lessened due to lack of claims and the new phone arrived in 2 business days. The deductible was added to my invoice, so it was seamless.

Phone looked to be new. Thank you. Was here in one day. Easy to transfer. Your help was good once we were able to complete the claim. Thank you for the quick and prompt response. Have a great day and God bless.

Asurion made replacing my cracked phone so simple. I made one call and they took care of the rest. They even sent tape for me to reseal the return box! My replacement phone was actually an upgrade from my previous phone. I would highly recommend this service.

I recently had to file a claim for my lost device. I simply walked in to the ATT store, and I was allowed to fill out my claim form right there in the store, a process that took less than ten minutes, and completely hassle free. As promised, a new device was shipped to me on the second business day after I filed my claim. I highly recommend this protection, especially if you have teenagers!

We received the replacement phone quickly and very easy return of defective phone. We were very pleased with service provided and ease of making a claim for defective device. Will continue to use services provided for other devices. Online submission was very easy as well.

It could not have been any easier to file the claim! Verizon provided me a link to the claim site. Once there, the instructions were easy to follow and it was all done online. Once the documents are submitted electronically and Asurion reviews, it's just a matter of paying the reasonable deductible. I received my replacement device in just 24 hrs!

My experience this time was awesome. I actually felt like the company cared and took care of the problem without any difficulty. I called and talk to a representative and they took care of my situation. Had no problems getting the phone replaced. It was right before 5 o’clock and still receive the phone the next day. Thanks for taking care of the situation and help me out.

Fast and easy replacement phone. No gimmicks. I called, received the phone next day. They even sent the return package to return the old phone. They even sent me an email to help me and remind me to set up new phone.

Fast! Great service! Have used the service 2 times and they always send a new divide promptly. Calling customer service or online submission form is also helpful. It’s worth it to have insurance on my phone plan, for the accidents that have happened - this takes care of all my needs.

Excellent service! Quick and easy, very satisfied, super recommend, 100 % fast, convenient, easy steps to do, nothing complicated, super super extra satisfactory, I love it! Thank you so much for your support and service.

I was frustrated that I could not do my claim online but understood once I called that my phone was no longer a option but the gentleman on the phone explained the process and was very nice and made me feel better.

This experience was fast and easy. Thank you, received the new phone and they were new and easy to set up. Send back the old ones today, hope y’all receive them by next week. Highly recommend for new people. Once again thank you. Would use this again.

Fastest easiest transaction ever! No problems at all! We did not expect this kind of service. Asurion is worth the price, they replaced our tablet with no questions asked and we got a new one within days. I wish all returns were this easy.

It was a pleasure doing business with your company. The service was fast and the instructions were precise. I’m very glad I had insurance with y’all and would recommend your company in a heartbeat. I would have been lost without the help your company provided.

Unfortunately, my phone was stolen over the weekend. Thankfully Asurion was able to help me because I had the insurance plan. Only ran into one issue where I needed a verification code to complete my claim however the code was being sent to a device I did not have, I was able to speak to a representative of Asurion and they were able to help me with that problem. They were very fast and informative and my issue was resolved within less than a week.

Gretchen, the mgr. at the AT&T store in the Capital City Mall, Camp Hill PA went out of her way to help me; on line & w/ customer service via phone. She was great, making it a smooth experience for me.

Staff were nice but seemed like I had to do a lot to file the claim with sending in documentation to prove who I was when I gave my account information then had to call to finish the claim after I sent my information in because the website wasn't working properly or something.

The phone arrived earlier than promised. Thank you! Also, the assistance I received over the phone was fantastic. Thank you, again! My phone was as advertised and in pristine condition. It started right up and had a half charge. Everything was in the box and I was good to go.

Extremely bad service. They give you the runaround to not accept liability. A new LG Dryer that needs constant maintenance service according to them (Asurion) if you get the d80 and d90 messages from the dryer. Asurion disregarded the recommendation from a Service Company (TriState Repair) that stated the dryer is UNREPAIRABLE. They have the proof of this in an email. However, for Asurion is better to insist the error messages d80 & d90 and the continue stopping of the dryer is due to a home clogged vent, which means a maintenance service only. Therefore they don't have to replace the dryer or refund me.

Great service! Super fast and everyone was very very helpful! I was completely shocked at how easy the process was! My son lost his phone and had a replacement in 2 days and they helped us set up in minutes. So thankful!

Had to replace husband's phone twice now and Asurion has been a simple and quick service for insurance needs. I am thankful to have this service available. I would recommend this company for phone insurance needs. I do wish that phones were not so EXPENSIVE. The convenience is nice.

I have had a terrible time dealing with this crooked company!!! My Grandma bought a Haier AC from Walmart for $112 and bought the extended warranty for an extra $14. The AC failed halfway thru the warranty. I took it back to Walmart who refused to take it back, saying that it was on the warranty company now (Asurion). I thought the extended warranty was thru Walmart, turns out Walmart just sells the scam but when you need to redeem the warranty they don't want involved. Shame on Walmart for selling a service they don't stand behind from a company that won't either.

Great, prompt service. Phone arrived in a day, and deductible was very reasonable. This is the second time we have filed a claim (different phones) and have been highly satisfied both times. Well worth having the coverage.

Asurion is a scam for individual mobile phone users for three reasons. 1- The business scheme. Customer pays monthly fees for the lifetime of the contract and a deductible when anything actually happens to merit the insurance; pretty standard. However, the replacement device after a phone dies is not new, but a certified pre-owned. In 2019, I was sent an S7 (2016 release) replacement. I could have bought a brand new S7 for the price of the deductible.

I cracked my screen and the tech who came out to my home the very next day was unable to restart my phone after installing the new screen. My phone was replaced promptly at no additional charge and I had no trouble getting reconnected.

Everything wait great. Getting my new phone up and running. It was easy to get it ready I called in and talk with one of your texts and they walked me through on what to do to get my phone set up and transfer all my photos and contacts. Thanks.

Requesting a replacement phone was simple and did not take very long. Shipping was fairly quick. The phone arrived within 3 days. However, the replacement phone is now having the same issue as the original phone. This is a know problem with Apple.

I thought it would be hard to replace but did online and then confirmed with AT&T store. The man that helped me was friendly and very knowledgable. Sent the old phone back to AT&T still waiting to make sure it shipped.

Great customer service with shipping a refurbished phone to the hotel I was staying in Hawaii! It was waiting when I arrived! The Verizon sales associate was very helpful in helping me download the form since I was on vacation when my phone was dropped.

The person who spoke with me on the phone was very helpful and stayed on the line until we were able to sort out particular issues. Once we sent the fax, the order processed right away and I was able to watch the tracking via email. The phone arrived on time, just hours before I left on vacation!

The service was swift and returning was a breeze. Thanks for your help. I still don't know how to use the pen that came with my case. How is it used? Will they help me at one of your locations? You sent me the S9, why not the newest version. The S-10.

All my experiences have been pleasant. It’s good to have protection when you need. Thank you for offering that service to AT&T customers. From the time I wake up, to the time I go to sleep, I’m comforted by the fact I am protected.

Replacement devices were delivered fast. Returns were very easy with good instructions and all packing requirements supplied. Pro-Tech was extremely helpful also in helping get my two new devices set up and all info transferred from old devices to new.

Everything worked fine, no issues so all in all a very smooth transaction, thanks! The screen was cracked and you sent us a replacement in no time. You informed me when you got the return and all was done.

Got the phone right away and the phone is great. When the original cost for the device was 799 paying only 200 to replace it is well worth it for us. We have 4 teenagers in the house and I would recomend to any parent that they take advantage of the replacement insurance. We have used it twice now in the last 5 years. Well worth it.

The people with Asurion were very helpful. Only if the AT& T person we spoke to in the store was as helpful we would not have had to tie up the Asurion help for so long. Thank you for your patience and time.

I was thrilled to find out that I could still get the Samsung S6. I have used the phone since it came out and loved it. I have had a little trouble with signing in to some of my apps but really everything important was backed up on the cloud so I was good to go. I received my replacement in the time specified and was up and running in a matter of minutes. Thanks so much.

Service was great. I recommend this to anyone who has a phone. Service was excellent. I had my phone in one day. People were very courteous and polite. They answer every question I had and helped me turn off my broken phone.

Very friendly and helpful when I got my phone stolen. And got me and replacement very quick and gave my everything I needed. No hassles and a very reasonably priced as well. Hope I never get my phone broken or stolen. But glad that they are very fast about what they do.

Very satisfied with the service I received and will use them again, and tell my friend about this insurance on my phone. Thank you for quality service in a timely manner and I don’t know what I would have done if I didn’t have this plan on my phone.

Service was fast and great. We received replacement phone in time told. It was easy to contact Asurion. First device had issue and it was easy and simple to get corrected. I am very happy and glad that this protection was recommended.

Quick and simple. Thank you! Appreciate your service. Process was easy and instructions were well defined. Shipping was a no brainer with the completed return shipping labels. Thank you Asurion! Good, Great, Best, Better, Gold Star, never going back. Glad I purchased Asurion for all our devices!

I placed a call with an agent at Asurion. He was courteous, professional and highly skilled. He made the claim process seamless. I was updated regularly via email in the shipping process of the phone. The arrival of the phone met the expected deadline as promised. I would highly recommend Asurion for anyone needing a replacement phone ASAP.

Everything happened just like I was told by the in store rep (Brad) and I am very pleased with this experience. I will be sharing this experience with everyone I know. I wish you all a wonderful day and a happy summer!

Great experience. I dropped my phone in mop water at work it was on a Saturday and they immediately took care of me. Had my phone Monday afternoon. By me not having a claim they waived my insurance fee. I’m very grateful & appreciative. You guys rock!!

Absolutely amazing! I went on Asurion website after my dog got ahold of my phone at 4:30pm Friday and had a replace delivered to my door the next day at 9:30am Saturday. Website was easy to navigate and took just a couple minutes.

Pleased with prompt service... not quite so with AT&T store help to transfer data from old to new phone. We know a really good AT&T associate that would have done better, but she wasn’t available at the time. Thank you much.

Went into local store for assistance with damaged phone. Nat assisted me. He was helpful and friendly. My replacement came the next day. I was unavailable to get a call through for assistance in the setup, so I went back in to the store to connect the phone line. Nat was again very helpful.

Pleasant and stress free. I did have to call a couple times but the wait was brief each time and everyone who answered knew how to help. The turnaround time was quick, product was what I originally paid for so was happy I didn't have to downgrade. Thank you all for the help.

This was a terrible experience and would have been less expensive, less of a headache and my problem handled way more efficiently and effectively if we had not had insurance. We canceled it immediately after the 6 day cluster of trying to get a working phone.

Had a broken screen. Tech came to my home at my convenience on a Saturday morning. He was unable to repair the screen, so he had a new phone sent out. It arrived the following Monday. Never been more satisfied with a warranty repair/replacement service. OUTSTANDING!!!

Could not be happier with how Asurion handled a damaged cell phone claim on behalf of AT&T. Professional, courteous, knowledgeable, and incredibly patient. Oh so patient. I talked to a number of different representatives (my fault, not theirs - I kept calling back with new questions) and every last rep impressed me. They made the claim and phone replacement process as seamless and painless as could be. And all of them were so knowledgeable, sometimes down to the smallest details. I work for a top tier global insurance company and would like to think we satisfy our customers as much as Asurion has satisfied me.

Service was acceptable. Arrival time was awesome. Turnaround was good. Keep up the good job. Overall customer service was good. I would recommend device protection to family and friends. No other suggestions at this time. I am pleased that the rep put my needs first while assisting me replacing my device.

We had moved and changed address, we were waiting for phone but was delivered to old address and of course phone was gone. We called and everything the representative helped us and no problems getting phone to correct address and fast. Thank you.

Joe AT&T at Avon store was the best. Made my day. I would have to say I got the greatest customer service ever. I would recommend your service to anyone I know. Joe definitely made my phone replacement very smooth. Thank you.

Customer service was awesome. The gentlemen stayed on the phone with me while I went through the steps in filing my claim. Was very patient, kind, and ready to help if I needed assistance. I made my claim around 5pm est. My phone arrived the next day at breakfast.

Customer service was helpful, quick, patient, knowledgeable. Easy to access on the phone but Apple hotline was also extremely helpful in troubleshooting. A little concerned though with refurbished phone. It will not be durable because of my initial phone's technical failure.

I filed a claim as my cell was acting up. I received a 'new' phone in 2 days!!! Went to an AT&T store and had my information transferred to my new phone. Done! It was painless. I was SOOOO surprised!!! Thanks very much.

Thank you for being so helpful and personal and professional. You really appreciate your genuine concern and getting my phone to me quickly. It's great to know that people still care about their jobs and take great pride in representing AT&T. Truly an asset to your company.

Relatively easy process quick turnaround. So far replacement phone working really well. Cost was better than paying for Apple care. iPhone X XS definitely not waterproof as Apple claims. Not sure I received an email verifying that they received my old phone.

Replacing my damaged phone was simple! The replacement arrived quickly with very thorough instructions on how to transfer everything and returning the old phone was easy since an envelope was included with the replacement phone. Highly recommend Asurion to everyone!

The claim process was super simple, affordable, and I had my replacement device the following business day. They even sent the return envelope and label so all I had to do was drop my old phone in the mail and it was done with. Will definitely keep their insurance plan on my future phones.

The initial process could not be done online and required a phone call. However it worked well and I received my replacement phone in a very timely fashion. The agents were very easy to work with as well. Thank you!

Very cooperative and understanding. Listened patiently to my situation and was willing to work with my situation. I appreciated the non hassle encounter. It’s nice and refreshing to have a pleasant experience when experiencing problems or difficulties. Thank you!

Swift service on replacing a device that was stolen. The online service is very user friendly. However, that deductible is really expensive for what you pay for the Insurance. I don't think the deductible should be any more than $100. It's like being punished for someone stealing your phone.

Everything went really easy. The techs were very efficient and my phone was up and running in pretty much no time at all. Nice to have a new phone even though it's refurbished it's like brand new. Even though it's the same phone as before I'm still going to buy a new case. I don't think the case was the problem but the case got damaged when the phone expanded.

Best service and I recommend my friends and family to go to AT&T. Now net work everywhere and I am living Georgia. Smallest town is Ludowici. Whole town has a one traffic signal only and I been live in here last 15 years and before I was in AT&T to but that time not good network. My phone not work but now much better.

The process was simple and straightforward. They were quick to get me my replacement and it works perfectly. I appreciated the offer to help set it up, but I know what I am doing, so I had it up and running in a few minutes.

Process was very straightforward and efficient - website replacement request was easy to accomplish - phone came the next day, I was able to set up myself, and old phone returned in prepaid package - all good and made paying the insurance worthwhile!

The customer service was fine, but not the most expedient. The two people I talked to seemed to want to stick to a script instead of listen to my actual concerns and help. Also, the device I received doesn't work 100% of the time. I'm fairly sure that it's a refurbished device and more than on it has frozen on me and I've been stuck places without communication or navigation.

Received my iPad within 2 days. Easy instructions on how to send back old one. No stamp necessary. Representatives super nice when calling. You can also do it online which is fast and easy as well. I’m giving them five stars.

The Asurion service was convenient and fast. I still am working to set up all my functions: i.e. text messaging away from a WiFi point and sending and receiving emails away from WiFi. Over all satisfied with the warranty service.

Calling in for my lost phone was a Great and speedy process with this company. I felt that my inquiry was priority and provided the best customer service for the assist as I needed. They were very helpful and made this experience a pleasant one.

My customer experience was excellent. I was very pleased. I received a replacement cell phone overnight. The Asurion representative was very knowledgeable and professional he answered all of my guestions. He explained the process of receiving new phone, activating the phone and returning the damage cell phone. Everything went well I was totally satisfied.

My phone broke and they got me the same model phone. It was a delay because my phone was not in stock. Once the phone was in stock it was shipped quickly. I am happy. It is nice to know that you pay for a service and they are there when you need them. Thanks for keep your word.

Such a great and easy experience! We were very pleased with the experience. The technician was very patient with us as we had numerous questions throughout the process! He had the answers to any questions that we had. Thank you so much.

Received my replacement device the next day, set it up and returned my old phone. The deductible is $250, but the service was fast, and only costs a little over $400/year to cover my wife's and my cellphones (plus the $250 deductible, per replacement). $650/year is marginally less than paying the full replacement cost of a phone, so, as long as you replace a phone every year, this service is worth the cost.

The new replacement phone arrived the very next day. My AT&T ProTech helped walk me thru the setup of my new phone, and helped me erase the old one. All the packaging was sent to me so I could return the old phone. It went so very smoothly, I was very pleasantly surprised! Thank you!

Our son who is on our AT&T plan dropped his Galaxy S8 and cracked the screen. The lower 4/5th of the screen was flashing green. We have the insurance for the phone through Asurion and they were right on it. The replacement phone looks brand new, instead of refurbished.