Asurion Reviews

Very happy that I received the first replacement in such a timely manner. Although the sound from the phone was muffled so I had to order a new one, the experience was pleasant and I’m happy I didn’t have to use a phone with a broken screen.

Overall experience was good... Service was quick, mailings were very quick. Transfer of date/information was not complete, just the basics. Had to transfer remaining sms and apps with another app. Overall service was good. Customer service agents were patient and courteous.

I did have to report this three times. But it could have been the fraudulent accounts set up that had been commingled with my att account that caused this. I think I have an account that I didnt set up. That is currently protecting fraudulently purchased and paid for accounts though. Please contact me.

Super easy to switch over to my replacement phone! Delivery was quick and easy to send back damaged phone. Would recommend to anyone. Deductible was very reasonable considering the phone had water damage. I've always carried this insurance for all the phones on my account. Thanks Asurion!

After entering my phone number and pin, and indicating that I am not a robot, I have been watching the processing wheel continue to spin for over 30 minutes. I can't proceed with the claim until it stops spinning. The inability of the Asurion claims system to process a claim is infuriating and frustrating. It shouldn't take this long for an automated front end system to accept my input and allow me to complete the claim process. Their promotional material indicates that claims can be filed 24 hours a day. I guess that that means you have to watch and wait 24 hours for Asurion to allow you to complete the claim forms.

First, I would like to commend the customer service representative for being not only polite but patient with me during our conversation. The representative answered all my questions and concerns needed to replace this device as soon as possible. The replacement telephone was received the next day as the representative indicated with one exception. This was not the company fault but the deliveries fault. The package was supposed to be signed for; however, when I came home the telephone was at my front door between my screen and front door.

Verizon employee helped me contact you for a new phone to replace the one that was stolen. I was Unable to navigate your website. No help when I called on phone either. The new phone works well. Thank you for that.

Excellent in all respects. Very timely, received the package the next day. It also was totally accurate and very easy to set up. The entire process was so simple to complete. Thank you very much for your superb, great service!

I had the most great help from you guys and I was very satisfied with the timing and the replacement on my device. GREAT JOB. I would recommend this insurance company to everyone. I got my device on time as I was promised.

You guys are fast but I just think the deductible is high. Your customer service was very nice and knew exactly what they were doing and was able to get my phone activated in fast and timely matter and my phone came fast.

Great experience. Filing the claim was easy and pretty self-explanatory. My new phone was here in less than 48 hours and had everything I needed with it. My only critique would be that I never got an email confirmation of the claim submission or shipping.

Arrived on time... called AT&T to activate, "line" was long, left number to call me back and they never did... I called back the next day and it was a smooth process... the rep made sure my insurance carried over to replacement new phone, which was helpful and at the same time something I took for granted since I never canceled it to begin with.

I was more than pleased with the prompt replacement of my iPhone 6SE. This was the first time I had ever had a problem with my phone - especially with damage to the phone. There was no hassle and the phone arrived as scheduled. Saved my vacation!!! Thank you???

Great job! The delivery was on time as instructed! The packaging was great. And it didn’t take long for me to adjust to the new iPad. I’m in the process of returning my old unit. Also, it was easy to read instructions.

The service provided by Asurion is excellent. Initiating a claim on the website is beyond easy and I received the replacement phone the next business day. To complete the transaction I just had to send them my damaged phone, it really is that simple!

Got the phone within 2 days and it was the exact model I had before. The process was easy to do however at time they recommended calling my provider which was not well thought out because I did not have a phone.

Well actually for once you guys actually came through. For once I’m not giving you five stars because you guys gave me a complete run around the last time that I try to replace the tablet over a year and a half ago but now that I went down to my local store, the gentleman that helped me came through. 110% he gets the credit.

Customer service was accurate and on time with assisting me with transferring my information over to my new phone. The process of sending the old device was helpful with them providing me with the returned box. I will recommend AT&T to friends.

We had an awesome experience. Fast and customer friendly. Only 24-hour downtime! Phone was replaced immediately with overnight shipping. Our phones connect us to family and business and it was critical to have minimal downtime. Thank you so very much. You saved us money and loss in our customer base.

Asurion refused to honor my extended warranty. I would never buy one again. Here's the situation: I bought an extended warranty for a product that I purchased in a Wal-Mart store. The manufacturer's warranty lasted for 5 years. The extended warranty explicitly states in the fine print that "Except for the enhanced coverage outlined above, which begins on your date of purchase, all other coverage becomes effective immediately following the expiration of the manufacturers warranty". But, when I finally got through to a customer representative and then the manager, it was explained to me that this only applies in cases where the manufacturer's warranty is shorter than 2 years. Nowhere in the fine print does it say this! I certainly would not have bought an extended warranty for a toaster if all I was going to get was enhanced protection against a power-surge.

I filed my claim on Wednesday and realized the shipping address was incorrect. I called immediately and they were unable to change it. The following day, I was notified that my order was cancelled and we could resubmit it. I did all this and was told I would receive my phone today by 12. I have not received a tracking number so I call in hopes of getting one from the CSR. The CSR now tells me she has no idea when I will receive my phone but it could be 2-3 days. The purpose of this insurance is not to be given the runaround and false advertisements. As a single parent, I am now without a phone for who knows how long. I will be cancelling insurance as soon as possible because this seems to be a waste of time and money.

Got replacement phone in time for my vacation...yeah! Called, told rep I just dropped phone on concrete and cracked back. Got phone 2 days later. No problems, no worries. I am so glad I have Asurion for our phones. Doing business with you is a pleasure.

Great customer service and quick to transfer my service to my replacement phone. The lady that helped me was very patient on helping me set up my phone and she was very friendly. She walked me through step-by-step. She told me not to hesitate to call back if any additional help is needed.

My replacement phone was an old iphone6 that was refurbished and I immediately noticed that the battery drained quite excessive for even the most minor usage. The representative upgraded me because I never had a previous claim and I now have a battery that is great. Thanks!!! Kudos to management for allowing your front line people to solve problems.

Overall it was a good experience. It since they did not make the same model phone I had they were trying to downgrade me instead of upgrading me. She tried very hard to tell me that the phone they were offering me was not a downgrade but since I work in the cell phone industry I knew better. After going back and forth she finally got me a phone that was comparable to the phone I had damaged but it shouldn’t have taken that long and I shouldn’t have gone back and forth with her until she realized I knew a lot about phones.

Asurion sent me a replacement phone that works great! I am enjoying my new phone. The old phone had damage to the screen, and the battery was just about shot. The new phone works like a charm! I highly recommend Asurion to others.

I had a problem with the screen on my phone. I did everything online. Describe my issue and had a new phone in 3 days... excellent service!!! The phone was in perfect condition as well. I would absolutely recommend!!!

The device I lost was no longer available, so I received the newest model in that lineup. I received the new phone and got it connected within three days; very pleased with the great service, thanks Asurion???? PS Glad we had this feature.

The process from beginning to end was very easy. The replacement phone was received in less than 24-hours from the time I filed the claim online. Customer service rep, Mahogany was extremely knowledgeable and helpful in transferring data and apps from the broken phone to the replacement phone.

The service was great and I liked the customer service skills. And I like how fast I got the phone and was able to use the phone asap and was able to get the phone on time. Thank you for the phone and help.

I was very pleased with the process of filing a claim, and have been so in the past. This was the only time it took greater than 48 hrs for the replacement phone to arrive. The cost of the replacement phone has continued to increase considerably.

We were happy with the resolution of the new phone, although before I could get a Otterbox case on it the same day, I dropped it, and shattered the screen, so brought it to IFix!! Great phone, thanks. Kelly

This was the fastest and easiest claim I have ever made. It was approved and a new phone was shipped with in the hour. Luckily, I have Asurion coverage on several devices. I was particularly surprised to see that the replacement phone was one of the new Galaxy S10s.

Purchased a protection plan from Home Depot for our Washer. The Washer stopped working, I called and the Repair Company could not get to me for 5 days. Once they did arrive they informed me the circuit board was dead, the keypad needed replacing as well as two other parts. The case had to be reviewed by Asurion which took another 3-4 days. They decided to repair and not replace. It Took them a week to get the parts and then 3 days to get back to us to install new parts. Installed new parts and found another part needed in replacing. That part is on order which will take 5 days and repair can't get to us until middle of week next week. We are now a month into this fiasco.

I wasn't quite expecting to have to pay over $200 for a replacement phone, when I had been paying for an insurance policy on it but that's how insurance works I guess. Dammed if you do and dammed if you don't.

I'm never sold on getting additional insurance for any device. Always seems like a waste of money. This is SO not the case here. I've submitted 2 claims so far for my son's Gizmo. And within 24 hours of each, I've received a replacement device. So far, this insurance has proven to be worth it!

I was very impressed that we received the replacement phone within a day, as we live in a rural area and we never receive anything that fast! I would recommend Asurion to my friends! Thank you for the quick service!!

Very good service and prompt on delivery, will continue to use Asurion for my needs, very easy to file and use their website for my phone replacement, would recommend even though a little on pricey side but worth the no hassle part.

Asurion came to my home to attempt to fix my phone. Due to a due to an inherent problem within the part, Asurion replaced my phone and was very accommodating. The serviceman was very conscientious. I recommend Asurion. Asurion mailed the new phone and I had a minimum amount of inconvenience.

Thank you for the fast service on phone replacement. I appreciate the help. The phone was stolen I believe, and replaced very quickly. I also appreciated the email updates to what was needed and to track when shipped. Thank you.

I couldn’t believe how easy this was to get my new phone up and running. I had help at the AT&T store. Although this phone did get hot while loading everything. The lady said it should not be that hot. And that it comes with a year warranty should I find I may need to order another to just call the insurance number again and you’ll send me another and we’ll go thru this again. Just so you know... Thank you! So far I love it other than that.

Received the refurbished phone timely and was able to set up quickly with directions provided. Only disappointed that the phone turns off completely in the middle of the night when I had a pattern lock enabled. I had to disable the lock and it doesn't shut down anymore.

I received my new phone the next day. Asurion gave me V.I.P. service! Paying for phone insurance seems like a waste of money, until you need it. I would recommend to anyone whose provider provides Asurion phone insurance to get insured asap!

I have 11 business lines so we have had 4 occasions to use Asurion for replacement phones and the process has always been incredibly easy and we have always gotten the replacement phone on the next business day. I have been amazed at Asurion's responsiveness.

It is a shame we are not allowed to decide upon no star rating. 1. Verizon reps - repeatedly and almost assuredly thru script kept addressing the $29.99 deductible if "anything goes wrong with your phone." I am a licensed health and life insurance in this and other states. It is both illegal - state and federal - for anyone not licensed to provide parameters of insurance policies other than the premium cost - and the ins. parameters should have been referred to a number in the ins company for further info. 2. Email or providing personnel info on internet or email attachment - MSN and most free email servers are open - ended - no sec. parameters test this ban email from a new friend or relat. - short order you will get email inc. name of that person to sell or inpreg system. - MSN states that they are not accountable for providing such security. Yet it took 6 full conversations with Ver. and Ins people to pry out a fax number to return info …

Great service. Asurion is always there when you needed. And with a quick response. I am so happy that I had the insurance. It worth it. Also I have been with AT&T over 20 years. AT&T is the best service ever. Thank you AT&T.

I’m very pleased with the quick response. I received my replacement phone the very next day, and the service was great. They were able to help me with setting up my phone. Overall I had the very best experience ever. Thank you.

Excellent customer service! The service was kind fast and easy to understand! I received my phone very fast and they help me set up my service! I was on the phone and they guided me how to restore my service!

Everything was easy to complete online and simple instructions to send back. Husband is enjoying his new cell and is an upgrade from his previous cell phone. I have always enjoyed the the company and how quick we receive the cell.

I was guided through the entire process. The support staff was extremely helpful. I had issues with the device, an ATT issue, and the support staff was able to add the device and ensure we received a replacement in a timely manner.

I made a claim to replace my phone on Friday the 13th of September and I received my phone replacement on Saturday the 14th! It was amazing! Filing a claim was quick and easy. It only took 5 min! My phone arrived in perfect condition, much better than my previous one! I’m so happy and completely satisfied, y’all are amazing! Keep up the great work!

I cracked my iPhone screen, but I was not worried because I have Total Mobile Protection (insurance) through Verizon with Asurion for $39/month. RIGHT?! Unfortunately, Asurion will NO LONGER offer in-home screen repair/replacement or local screen repair. Asurion claims "the parts are not available". Really??? Apple has the parts available in every store for $129! Instead, Asurion asks that I mail in my iphone for 3-5 days and they'll replace the screen (thought those parts were not available?) or send me a replacement phone (likely a refurbished one they have in stock, not my new XR phone).

Normally I do not write reviews but I'm annoyed. My window was between 11-1. No one showed up. They called and pushed the window back to 1:30-2. No one showed up. Then I had to call them and find out where they were. Ridiculous. They kept me on hold for 20-30 while the customer service rep attempted to talk over me every time I spoke. The communication is lackluster at best.. Would not recommend to a living soul.

Excellent customer service they answered all my questions and treat me very well. The delivery was sent in no time. I make my request today and the phone was here in only 2 days. Totally satisfied with the service provide to me. Thank you guys.

Very quick and everything was easy to get set up and switched over! Phones were exactly what was expected with what we were told that we were getting and we have been impressed with both devices that we received. We were satisfied.

The claim process was easy, and I received the replacement phone quickly. I called the customer service center because I knew this policy would be cancelled since this was the second claim that I filed on this phone. The person I spoke to was very knowledgeable and gave me instructions on how to obtain another policy. I will be contacting you again today to purchase another policy. Thank you.

Our facilitator was very helpful, professional, and conducted herself with patience, friendliness, as she guided me through the setup of my iPhone. Being a Senior, her knowledge of the technology was excellent and she happily walked me through each step of setup with kindness and grace.

I called Friday afternoon and told them I lost my phone. I had a replacement by noon on Saturday. Process for replacement was very simple. Could not be happier or glad that I purchased this insurance. I would highly recommend having this insurance.

I loved the service. In three words: QUICK, EASY. AFFORDABLE. I can say that Asurion is best at what it does. I got my claim approved and phone delivered to me within 24 Hrs. which was a surprise. I strongly recommend Asurion for insurance for mobile phones.

The process was easy, and the deductible was 1/7th of what the replacement phone would have cost. The replacement phone box was also used as the return box for the broken phone, which is really good for the environment. Less trash. Thanks.

My phone was broken and I received my replacement very quickly. Phone works great, transferred my info now just need to return it. Simple. Quick. Easy. Worth it. If you don’t have insurance on your phone get it now! It pays for itself with one claim when phones cost over a thousand dollars! Asurion is the way to go!

The phone was dropped and cracked the glass causing certain areas of the phone to not work. Filed claim on Friday and had a new phone on Monday. I received constant updates letting me know the status of the replacement phone.

Received my replacement phone within three days! Would have been next day but I filed my claim on a Friday. The process was quick and simple, and the prepackaged envelope (with postage paid) made sending back my broken phone a breeze.

Easy process and quick shipping too! My son got right back to using his phone and not having to use a broken screen anymore was nice! We’ll keep protecting our phones with your company. Thanks again from our family to your company!

I was pleased with the service and how quickly the claim was handled, everyone was so courteous and concerned with getting my grandson's phone replaced. Thanks so much for your customer service and expertise! Very thankful for the follow-up email and text messages.

Initially like anyone who lost their phone we were like fish out of water, since like most we couldn’t access our email to receive the code sent. Then our secondary scare was since the claim was on Friday we won’t have the phone till Tuesday “2 business days” but they got it to us fast.

Asurion was fast and efficient. The product came as the company said it would, the condition of the product was good, and there were no other extra charges. I would recommend this company to anyone! They were a joy to deal with and we were very satisfied!

The person who helped me was very kind and helpful. They helped me with all of my problems that I could not figure out so I am grateful for their help and I will recommend this person to my friends and family.

I was very pleased with the interaction with your agent. I would recommend Asurion to anybody interested. The only thing I would suggest is in your welcome packet enclose the claim form. I don't have a printer so that part was time consuming.

I was happy getting the phone in a timely manner but the phone is having some of the same issues and I do not have the time to call tech support. I wish for the amount of money we pay for insurance we would get a new phone and not refurbished.

Had older phone and you found a replacement in just a few days. Outstanding job! It was shipped in a timely manner. Only issue was the setup due to the fact you were contacting my bad phone and not the number I provided. But I got that resolved easily by stopping by the AT&T store down the road. THANKS!

My grandson did my transfer, we needed to call for assistance one time and they were very helpful. It was easy for him to figure out the directions. He even figured out to transfer my apps. Thank you for my new phone.

Very easy to fill out on website. Cost was reasonable. A true no-hassle experience. Also, the iPhone was delivered on A Saturday. I don’t know how they can make the process any easier or better. It was that good. Thanks.

Satisfied with the service we received. Will recommend Asurion to family and friends. Customer service was very helpful. We will continue to carry the insurance. We had a little issue in turning "find my phone" off. Customer service was able to assist.

I think it is BS we pay every month for insurance then when you make a claim it is still over $160. I also shouldn’t have to jump through hoops to get in touch with someone. Your automated phone system sucks.

The item lost was replaced efficiently and was as promised. I did not have to bend over backwards to place the loss report either. The process was easy to accomplish. I am very satisfied with the service I received! Thank you!

Called in claim on 8/19...was advised that the Samsung S8 was not in stock so we would receive the S9. We were advised that delivery would be made within 3-5 days. On day 6, 8/25, I called to check the status and was advised the claim had not been completed...the rep did not complete the claim request. I was then advised that the claim could be resubmitted, however we would receive the S8. I was given several different scenarios on what exactly happened. I requested to receive the phone that we were promised, the S9, since this situation was beyond our control, but was told that was not an option.

Tech arrived on time. He was professional, courteous and worked quickly. Phone looks good as new. Very pleased with Asurions service. The process for filing the claim online was very quick and easy as well. Especially nice when you have teenagers who are tough on phones!!

The service was great, fast and friendly. Thanks. The tech was courteous, patient, knowledgeable, she had the quickness and one step ahead of the phone and what was to be expected, throughout the whole process, she even had shared in conversation, of how tough it is to some and others, and even told me of some of the perks of the phone I have, I was impressed with her performance, and how quick she is on the go. So cool to have a such a knowledgeable tech who was and able to speak perfect English language. Thanks AT&T.

My phone was kept by the security personnel at Gatwick Airport in London. When I returned stateside, Asurion replaced my phone within 24 hours. Most of my information transferred over to my new phone. I was so relieved. Thank you, Asurion, for your prompt action.

I had a great experience with customer service. They were efficient and knowledgeable. I was able to explain my situation to them and they did what they needed to do, asked a few questions and the next day I had my device.

Received very quickly. Claim process was smooth from start to finish. The service personnel on the phone were friendly, knowledgeable, and professional. Everything came that was supposed to come including tape to reseal the box after placing damaged phone into it. Very satisfied.

You have made the exchange of my device easy and actually enjoyable. You were helpful in getting my new device activated - cellular - and it was extremely quick. My device arrived within 2 days therefore I was able to continue with work without much downtime. Thank you for your help.

Did my claim online. It was fast and easy! The phone was sent out when they said and I received it fast. I would recommend Asurion to everyone! It is worth having if your phone breaks or gets stolen!! I will use Asurion again!

Super happy that my phone came in before the 24 hours and the customer service help to get it turned back on was excellent!! Katrina was superb and was very friendly. She was patient and waited for us to follow thru.

The technician was very helpful in guiding me through the transfer of my personal data from one phone to my new one. I'm grateful for the help that I received. Keep up the good work. Thanks. Thanks. Thanks.

Asurion has sent me an advanced replacement received on Saturday 9/21/19, 8 days after filing a claim for broken glass. I've changed my star rating to a 3 instead of a 1 for the effort made by Tasha, the Asurion rep that handled the exchange. The rep at Asurion told me the reason they have not sent out replacement glass to any of their California service centers, is because they are purchasing their own service locations and are in transition. My phone has been replaced, hopefully by the time I need service again, they will have new walk in service centers available for same day replacement.

Got my order quick and easy! I love my new device. It was such an easy process. Working with AT&T has been great. They made the process so much easier. I definitely recommend. If it wasn’t for them I wouldn’t have a phone.

Very happy with my new device. It is just the right size, not too large and not too small. It was easy to set up. I’m also happy with the customer service I received. The rep was friendly and professional. I received my new device in a very timely manner.

Every representative I spoke with was friendly and helpful. Delivery was fast. The only issue I had was that the first phone that was sent would not connect to my carrier. I had to wait an additional day for another phone to be sent. The phone arrived in less than 24 hours and set-up was quick and successful.

Great and very quick service. Fast turnaround. Easy online navigation. Great follow up the next day. A very seamless experience. Never had to talk to a person. The package arrived the next day with a new phone and a shipping label to send.

It was great but the only thing is that AT&T representative told me that I would be getting an LG K30 but I was sent the Samsung J3 by the insurance so I'm just curious why the different brand of phone and not the same brand of phone?

Everything was great. I was helped with all the information that I needed help with, perfect. The protech they was very good and polite with all my question and all the help that I needed with. They were awesome.

It was wonderful. Called and they were so nice. Helped out fast. It only took a day to receive replacement! So very happy with the service. The person that answered was polite and extremely knowledgeable. I would recommend this service to anyone owning a cell phone. Thank you.

The IT person who helped my daughter with her phone was awesome. She was able to save all of her videos. She called her back twice. Then asked her to do a third back up. She stayed on the line the last time to make sure everything worked.

Everything went just as expected. Exactly what they told me is what happened.and the directions sent with phone on how to reconnect were simple and easy. I was worried it was going to be a big problem but it wasn't.

Everything went smoothly but I wish I would have been told that the phone had to be activated and instructions on how to activate it... It was an inconvenience to not have phone service immediately. I had to go to an AT&T store to help me and they had to put another sim card in it...

Great people to help with the my phone claim. It came in a day and great service for helping me activate the phone. Very helpful, kind and most of all very informational. Helped me download the app In case I needed more help.

I was pleased with how fast I got my phone! My Husband was also very satisfied on the service and the promptness in getting his phone. The phones work great! Thank you so much for the help in replacing our phones.

So easy, phone came within 14 hrs and payment wasn’t needed when claim was being filed. I got billed by my carrier about 2 months later. Fantastic. Representatives were very helpful and understanding to a minor issue I had with my I’d name and my account name but it was taken care of within 6 hrs.

Very pleased. Delivered quick. Agents very pleasant and knowable. Phone arrived as promised even though it was a weekend. My phone was replaced no questions asked. My experience with the company and agents was enjoyed. I was surprised to get the new phone as quick. That was great since we seemed to be attached to our phone.

I was very pleased with the service I received. Everything happened just as it was told to me. The customer service representative was professional and courteous. He also gave me complete and concise information on how to get the new device activated.

Quick replacement, friendly customer service, and helpful store staff. The whole experience went very smoothly and stress free. I appreciate the speedy and friendly service of the replacement of my phone that I use for work. I placed the order and received my new phone the very next day in the morning. Thank you Asurion and Verizon.

Awesome service!! Phone was here in less than 24 hours on a weekend no less!! They let me know where the phone was at all times and latterly was delivered in about 12 hours! Couldn’t be more pleased. I would recommend to anyone.

I recently added Asurion protection for my phone during a promotion, and I'm so glad I did—dropped it in water, the rice thing didn't work, but Asurion sent me a replacement the next day for a tiny fraction of what I'd pay for a new phone. The service was fast, the process was easy.

Received replacement Tablet I. A timely manner and in good condition.. All is well here. Thank you. I received an upgrade from a LG Tablet to a TabS4. Thank you very much for your prompt service. Their ATT rep was very informative and set expectations. All was done as stated.

The customer service rep was informative, and helped answer my questions with my claim. The customer service rep also helped me change my claim from a the screen being fixed to the phone being replaced. Will definitely use the service again in the future for further claims.

I like how I got an option to repair or replace phone. I chose repair and received my phone in one business day. Easy to contact carrier and actívate new phone. Instructions were easy to follow to send old phone.

My phone a Samsung galaxy S9 had a crack in the screen that went to the back. It was not a candidate for a screen repair. So they replaced it with a better phone and It was excellent customer service every step of the way and they made it very easy to do. I am a fan of the Asurion phone protection.

My replacement device came in the mail so quickly. No problems. It was very easy to do online, I like that option. I do have a problem however being forced to write at least 40 words here. I mean, my experience was great. It was easy to file. It came quickly. Not sure what else I can say but thank you!

The process was Super easy and fast! I received my phone within two days. They make returning your old device extremely easy, as well. Everything was included inside the box, including tape and shipping return label. I would most definitely recommend using them as it was fast and easy.

I have not been able to return my old phone. I have misplaced it and am still searching for it. Once it is found I will send it back in the prepaid envelope. Your organization has been good to work with. I will recommend you to anyone who has a phone.

Dropped phone in the road and it was run over several times. Contacted Asurion and made claim. Claim was delayed because my phone a Galaxy S8 Active wasn't available. I had to take S9. Not really an upgrade from S8 which is hardened, waterproof, and actually survived being run over repeatedly. But alas the Wifi side stopped and I need that feature. So 4 not 5 stars for unavailable replacement. The tech experience was excellent. Work on your replacement equipment inventory. And turn around time. I had to contact Asurion after no response to my claim to find out the S8 was unavailable. Your company used to have a 24 to 48 hour turn around. And would reach out when product wasn't available. Thanks Shawn **.

I always have a good Customer care experience when I call Asurion. The reps were considerate and informative. Got things done in a timely fashion. The only thing was the wait to speak to a Representative but it was after hours.

Received replacement phone within two days. Replacement product was very good. Satisfied with performance. Would recommend for other phones. Good to have when you need it. Hope the service is not needed in the future of it but if it is I'm sure I'll have the same performance.

I was happy with the way things were handled. Received my phone when they said I would so I'm a very happy customer, customer service was very helpful when I was on computer. If I had to rate them I give you guys a 10.

Never a bad experience, my phone was stolen in South Africa and when returned home my phone was waiting for me. Between AT&T this by far is the best experience I've gotten. Using them from now on and nothing less.

You guys did a quick and awesome service with my son's phone. I made the claim at 7pm and we got the new phone the next day by 5pm. I'm impress with your fast and professional service. Thank you so much for all your help.

Great service and team! My son Found his phone and it was easy to cancel the claim with the customer service agent. No hassle and assured me that it was taken care of. Will definitely keep the insurance in the future on my cell plan.

I received a refurbished iPhone with an unresponsive touch screen, it was returned. I canceled my claim and insurance. For what I paid in monthly insurance fees plus a deductible I could have purchased a refurbished phone directly from Apple for an extra $50.

I had to talk to your department a few times in the steps of replacing a cellphone. Matthew (Matt) was fantastic and needs a raise. I am the parent of a son that is in college in another state and he walked me through step by step while going back and forth between him on one line and my son on another line until we were able to get the phone set up. It didn't stop there then he called my son directly to walk him through the final setup of the phone. Matt is your best employee!!!!

I did not receive an email with the overnight shipping tracking number. It also actually took 2 days with the claim complete Monday morning and phone received Wednesday night. I gave my part time job delivery address after finishing work at my full time job for the week (Mon. morning), and I just went to the location at the end of the 2nd Day (Wed.) to find that the phone had been delivered.

AT&T is difficult to navigate and deal with, but once I filed a claim it was very easy and simple. I called to ask about the replacement device and someone answered the call promptly and addressed all of my questions. The device arrived quickly and instructions were easy to follow.

It was actually my daughter in law who needed the new phone. I owned the account. My d-I-l was elated with the customer service and the timely manner in which the claim was settled. The only issue I had was Asurion at first claimed it was Verizon's responsibility that the phone was not working. They said the opposite. The screen was cracked and flickering. Fortunately, customer service agreed. Had they not, I would have cancelled the insurance on all 3 phones.

Technician was on time, very professional, and super fast. Claim process was easy and changing my appointment time was also very easy. I didn't know about just getting my cracked screen repaired as opposed to a new phone, so that was great.

Experience was great. Super easy and received device next day. The device I received has a problem with the camera. It's very blurry and not usable. What good is a phone without a camera. Not happy about that at all.

Wonderful response time. I ordered the phone soon as they were closing and I received it on Tuesday. Easy setup. Brand new phone with everything I needed. Thank you all for everything you do. Deductible wasn't high as I thought.

Prompt turnaround, website is easy to navigate. In a time where you are in a panic because you lost your phone they are right there to smooth things out. I was able to get my phone sent out to me next day after putting in the claim at 7:30pm. No complaints. Just wish the replacement was new and not refurbished.

Excellent service, easy to return phone and obtain new phone which is working great. I highly recommend Asurion and have continued my insurance plan on my new phone. Verizon was also very helpful about transitioning all my information to the new phone which I appreciated.

My experience has been beyond great, my phone was replaced overnight and I was on my way, the phone I received was like new and worked just as my previous one, I would definitely recommend Asurion to anyone who wants to protect their investment.

I received Excellent, speedy replacement of my iPhone with a quality product from Asurion. I would highly recommend this coverage to all iPhone owners. I also received excellent assistance in transferring all my apps and data from the iCloud from Verizon.

We fortunately had a great experience. The phone that could replace my son's old one was on back order. It actually came right on time that we needed it. I received emails advising me of the current tracking status do I never had to call and check. Great customer service.

My service was great. I filed claim and received new product within 48 hours. I was very pleased with everything. The whole experience was painless and the representative was very helpful and answered all my questions. Thank you for an easy process.

After I finally got a live operator, not a automated recording, things went pretty well. There were no options for the issues my phone was having! Three transfers later, things started looking up! Hopefully I won't have to go through this process again!

Amazing service!! My daughter's phone disappeared during a company outing and we got the replacement phone was here less than 24 hrs later! The tech support was knowledgeable and walked us through setting the phone up, which was great for two people with limited knowledge of electronics appliances.

Making a claim was easy and I got my phone the next day! Sending the old phone back was even easier. The website was very user friendly and self explanatory. So glad I had the insurance and would definitely recommend them!

First 2 associates were very helpful. The third associate who was expected to help set up new phone was not prepared or trained to complete the task. She did not call back after she took the old phone offline.

The Representative was super helpful and didn’t waste time taking care of my problem. I also received my replacement in one day even during a hurricane. There is a reason that I continue to pay for the insurance on all my devices. Thanks Asurion.

Claim to receive new phone was simple and straightforward and phone came as promised. Setup of phone was not easy and had to go to many people including second level Apple support. The total setup time took 4 hrs! NOT a pleasant experience.

I couldn't believe the speed in which my replacement phone arrived. Asurion is very easy to file a claim with. It's all online and it guides you through the process of filing your claim. Pay your deductible and your finished. It took me all of: 15 minutes. The replacement phone looked just like the phone I had purchased before the accident. It's well worth it to have the insurance, if I had to pay out of pocket it would've cost me over $600 dollars. You have insurance on your home and car for peace of mind, shouldn't you experience the same peace of mind with your expensive phone? I know I am.

Easy process to file a claim. Shipping was also speedy. I would recommend your sexier to a friend. I would also recommend that you allow your customer to choose a different color for their replacement phone.

Honestly everything went pretty smoothly. Only two complaints that kept them from achieving 5 stars. 1. Only offered my replacement in gold. Ugly gold and 2. Apparently they don't do anything on the weekends. So it added an additional 2 days to get my replacement. Other than that, not a bad job.

Got the replacement phone quick and all was easy to set up. Phone works great and everything transferred perfect. I was told I’d have to sign for the phone but it was delivered without anyone being home. So that was convenient.

Very good experience. The clerk at the store was knowledgeable, courteous and personable as well as thorough in his service. The telephone support system was very helpful and the staff was courteous as well as patient, making the whole process easy and painless.

The entire process was very quick and easy. I received my replacement phone in less than 48 hours! I highly recommend their services if you are ever finding yourself in the unfortunate situation that you're in need of replacing your cell phone.

My claim was processed most rapidly! We received our new phones quickly and were back in operation within three days! Customer service was most friendly. Glad we had the insurance since we lost the service of two phones within a week!

I was encouraged to go through insurance on my phone by a representative at my local Verizon store. I was encouraged when, on a Sunday, I was told a representative with Asurion would come by that evening with a replacement device and complete the set-up. However, the representative was only allowed to work on my account for 45 mins. Because my original phone was so damaged he wasn't able to complete the set up from old to new phone. I was left to deal with it on my own. After countless calls to Asurion and 5 days I was able to get another replacement phone delivered and with some help from a co-worker was able to complete set-up with old contacts to the new phone. Had I known how much time and work I would have had to put in to get a replacement phone I wouldn't have gone with Insurance.

Tech service response time simply unacceptable. The quickest response to my questions took over five minutes and after forty five minutes, most of which was waiting, I just stopped getting responses altogether. I sat in front of my laptop for over an hour, the last twenty minutes with no response, before giving up! Lost contacts, texts, everything on my drive in the process! Totally unacceptable, terrible tech support. I did receive my replacement phone in a timely manner, but tech support helping me set up my replacement was nothing short of terrible!

MY experience with Asurion in filing a IPHONE 8 insurance stolen claim and getting results was the real deal. By that phrase I mean that the buck stop wth them. No runaround in efficient and professional manner.. That is why I give them a five star rating and would recommend them to others.

I was very happy with the customer service that I got. I had called a few times just to ask questions about my coverage on the phone. The people that I had spoken to were very helpful and when calling back they kept records of the phone calls. So that was a great help also so I didn't have to keep repeating the same thing over to another person. They could read what had taken place in my other calls. That's the way it should be. Thank you great customer service.

My phone screen just stopped working and with my insurance through Asurion it was replaced fast. Great service. Thank you. I need this phone to keep track of a active senior in high school that works part time and is active in sports.

Claim was handled professionally and I received my phone very quickly and in excellent shape. Also appreciated that Asurion's representatives were very pleasant to speak with; felt that I was treated as a genuine human being. Hopefully I won't need Asurion's services moving forward, but it is comforting in knowing that my protection is managed very capably.

Mislead for years as to what I'm actually paying for. Then when I did need them, I was informed they can't help me at all. Customer service answer was to put the phone back on my account and lie about the information for a new claim. Who does that!?

This was the best experience. I appreciate the ease of the entire process. I anticipated a long, negative experience having to do this type of process. I was totally wrong. Thanks so much for the accurate and immediate service. One happy customer, Monica

While it was a little bit of a challenging experience because I moved the SIM chip to an old phone to get us through a vacation, that by the time I ordered the replacement phone, they sent me the old phone instead of the new one. The teamwork of Verizon to explain the rule and the effort and support by Asurion to get a new phone out immediately, not just to match the newest phone I had, but actually sent a newer model just released. I have to say they took a frustrating opportunity and made it into a great feeling as a customer. Thank you all for your efforts!

Everything went very well with our insurance and our iPhone. I appreciate having this insurance for any accidental damages. We will be keeping this insurance as long as we have cell phones. I was very happy with being able to complete a claim using their website.

Some initial difficulty filing online, thought it was all completed online. There was something that I did not complete online, called and got the claim going with Customer Service. Everyone on the phone friendly and helpful. Fast shipping device is the exact same as the old one I use to have. The envelope with the instructions made it easy to know how and where to send it back too. Thank you!

The claims process was very easy; spoke with very supportive representative over the phone. My expectations were exceeded on how quickly a replacement phone was provided, the next day! Thank you for your fine service.

Always Excellent Service! Always Fast and reliable! Will keep with this insurance service for a very long time! No problems talking on the phone with the friendly service reps; always courteous and laugh about our accidents or losses. Replacement phones are great.

We had problems with the Apple app through the computer. I asked for a person to help us and we got an amazing young man who helped us through the process even doing a three way call to Apple. I would recommend Asurion to anyone!

My claim was taken and reviewed quickly and the replacement phone arrived the next day. Shipping the old phone back was hassle-free. I appreciate the ease of it all and the replacement being so quick. The customer service person I dealt with was very helpful and polite. They made sure all of my issues were taken care of.

I ran into the lake fully clothed with my phone in my back pocket when a grandchild was in trouble. He is fine. The replacement phone arrived promptly with clear instructions for setting it up. I was back in contact with the world faster than I expected. This insurance is well worth the price especially for someone who is accident prone.

Easy to use, phone sent directly to me. Completed two claims the same day. Phones shipped different times but still made it in time to continue everything I need to do. I'm glad I had the service agreement. I think just having the peace of mind. That I don't lose the whole investment of a quality phone.

The person I talked to was very nice and very helpful. She told me everything I need to do to get a new phone. I just wished that our AT&T carrier here in Altus Ok is as helpful as the person that helped me on your side.

Eric, the AT&T representative who helped me, was phenomenal. I've been dealing with this phone issue for over 6 months and he was the first one to take me seriously and diagnose the problem. Once he put the Asurion claim in, everything went like clock work - the notifications I received, the new phone, and then setting it up....perfect! I am a very happy camper.

Agent sent out my new phone, received it the next day. I didn't have the internet at home, so I had to go elsewhere to switch the phones and had called AT&T which transferred me to Asurion who transferred me back to AT&T tech support. But as I was talking to the agent we got disconnected. I gave up and went home.

Got my new phone not even 24 hrs later. Was fast and easy to setup. Claim was easy too. Happy that a rep is always there to walk through things. I like that the phone even came with car charger. New phone was very nice.

The people I talked to over the phone were great and super helpful! The process wasn’t hard at all (aside from the two-factor authentication, lol, with a broken screen). Thanks for the help. The phone came quick and it was definitely worth having the insurance.

We promptly received a brand new iPhone X max (not everyone will get a new phone, some are refurbished) and there was plenty of offers to help set it up. However, we opted to have the team at the nearby AT&T store set it up for us.

Filing a claim was a very easy process. Asurion responded very quickly. Our new phone came the very next day! Great service all around indeed. I would certainly recommend this service to everyone. This was my third time in 8 years needing assistance. Each time Asurion saves the day!

The phone was received faster than I expected. Everyone was polite and very helpful. A very good customer experience. I have heard about friends experiences and the problems they have gone through. Thankfully I had very good interactions with all that I spoke with.

Quick response, knowledgeable, patient and once I received my phone expedited the set up process extremely efficiently. Thank you for providing great CSR/Technicians for us simple layman. I think the insurance is a good investment for an item like a phone that we treat like a piece of jewelry.

My wife’s phone could not be heard in spite of the volume settings. I filed an insurance claim online and received a replacement phone the next morning. Less than twenty hours later. It was fully restored and running like new by noon that day. Remarkable service turnaround.

I have had a good experience with Asurion. They have always been open with communication on each of my devices that I have needed to send in. I always get a quick turnaround on my devices being returned to me. Everything is explained and they use multiple ways to contact me, examples being email, mail and phone calls. I truly appreciate the detail that Asurion has given to me and my devices.

Great service. Quick and reliable. Would definitely recommend. Have been using them for years with our business and always have been dependable. Can process most claims online but if you need to speak with someone they are always helpful and courteous.

Everything went well. This claim was the second in about three weeks so it required a bit more time but we were satisfied. Once we turned off the find my phone feature, delivery of the new phone was less than 48 hours.

Easy to file, unbelievably fast to receive. Customer service was great. I would highly recommend insurance to others. I had my phone for 4 years and it finally had an accident. The fast service was great didn't think my new phone arrive the next day.

My daughter dropped her phone and it didn't work anymore. I received the replacement phone in only two days even though I made my claim on a weekend. Set up was straightforward and it was easy to send the broken phone in the enclosed envelope. I was impressed with Asurion's customer service.

Couldn’t be more pleased. An unfortunate situation and Your response was great. I am glad I had the coverage. My downtime was minimal. I would recommend Asurion for anyone I know. I am very happy with this service. Thank you very much.

Very easy to deal with and phone arrived just as promised. So glad we had this service. And would recommend this to all our friends and family. Nothing was lost from a phone that got wet and could not be dried out.

My husband went fishing with his phone in his top pocket of his chest waders, was in the river for a good 30 minutes...no amount of rice was going to dry that phone! Called Asurion and my husband's phone was replaced for $9, no questions ask... Easy-peasy-lemon-squeezy! Thanks guys!???

There were a lot of complicated issues in getting my water-damaged iPhone replaced and all the info transferred to the new phone. I spoke to 2 or 3 people who couldn't help me before I hooked up with Josh at ProTech. He spent the whole afternoon with me on the phone -- literally hours and hours -- and walked me through everything I needed to do to get my new phone up and running. He was more knowledgeable than any tech support person I have ever talked to in any industry, and had the patience of a saint! He never made me feel ignorant (which I am when it comes to electronics!) and couldn't have been more friendly or pleasant to talk with throughout what I expected to be an ordeal. Josh is an exemplary employee and you should all be very proud of him and his abilities. I have no idea what you pay him, but I would wholeheartedly suggest he deserves a raise. Kudos!

Was a great and fast experience. Thanks for taking the time to walk me through the insurance process and to make my transition into a new phone so much easier for me. Was very smooth, as it should be. I look forward to sending my phone back and starting over now.

The claim process was so simple and easy to do. Clear instructions and the turnaround time to receive replacement phone was so quick. I like the convenience of the packing of the replacement phone and the clear instructions on how to send back the damaged phone. Everything was so convenient.

Quick, fast response the need of clients. Number 1 customers service. I would refer to all my friends who are need help. Thanks a lot. 48 hours turnaround is the best in the world today. Other of your competition companies would take week or may be a months. Excellent customer care and service.

Purchased a Frigidaire dryer from Home Depot in 2017. Submitted claim in 2018 due to dryer making loud noises. Was told no technician was available in my area to address. Was given another phone number to call, which I did, and no one ever returned my call. Fast forward to present and dryer breaks. Due to previous experience and lack of service, I had a neighbor/technician look at dryer and diagnose problem.

I am very pleased with your service. I have no complaints. I give 5 stars. I have had multiple claims Bc have had no problems with my claims. Even if I waited to finish the claim it was still taken care of. I appreciate the good service.

Ok so I started my claim with the thought process that it should be simple and quick. Well that has not been the case. I've finished everything with my claim except the payment of a $9.00 deductible. I've tried my debit card, my wife's debit card, and eCheck. Nothing has worked. I've been on the phone with probably 10 different Asurion customer support employees along with a supervisor and people from Verizon and from my bank trying to resolve the issue. NOTHING WORKS!!! I was told to give it 24 hours because they have been changing some of their systems but here I am again trying to pay this $9.00 and again it doesn't work. This has been the most annoying process and still nothing can be done to help me. So apparently I pay Asurion to insure all my devices along with the home care but not to replace any broken devices or even to help me with anything.

The screen replacement went poorly and caused more damage to the phone than the initial claim. However, Asurion was good about replacing the device upon learning that the new screen replacement was not responsive to my typing and was unilaterally typing things without the user touching the screen. The technician over the phone, Joey in Nashville, was extremely helpful in activating the replacement device.

The delivery the next day after filing the claim was phenomenal. Service in setting up the phone was exceptional. Brie, the tech representative was both congenial and thorough in her assistance. In the future all phones I purchase will be insured by Asurion. Thanks.

The customer service rep that helped me activate my device was great. She was patient and thorough. Everything worked out great and I got everything back on my new device except for my pictures and I'm not sure why. My device was a bit delayed maybe because of the hurricane but I was basically without a phone for 7 days.

I Just placed a claim 10 minutes ago and I need to change the address where my replacement phone is being sent. Not willing to work with me at all. Horrible customer service!!!! I will be posting this on Facebook and Twitter as well.

I had problems with overheating and crashing on my iPhone 6. I notified Asurion and they processed my claim within minutes and had my replacement phone to me the next day. The ease of transferring all of my information was very quick without any assistance.

I bought protection plan from Asurion with my KitchenAid refrigerator that I bought from Home Depot. My refrigerator stopped cooling so I called Asurion to set up an appointment for service. I called on Tuesday morning and was told the first available appointment was the following Monday and I would have to be without a refrigerator until then and let everything in it spoil. The service rep said that was the only thing they had to offer. This is unacceptable for a service contract so buyer beware of this no service company.

Thank you guys for such a great customer service. You did a amazing job and worked very fast at getting me my new Apple Watch. It was a pleasure doing business. Thank you so much for your help. Talk to you later!

Was simple and easy. Thank you for your help. Got the replacements quickly even got the phone when scheduled. Was easy to transfer everything from old phone to new phone. Thank you again for your help on everything.

Each step was incredibly easy. Asurion kept me informed as the process was moving with updates via Emails. The device arrived early and the return information for the old device took less than 15 min. Thank you so much.

The completion and submission process to submit the claim form online was easy and quick. The phone arrived quickly and support emailed and texted directions to ensure we had easy access to next steps. This was a super simple process with no hassle.

You guys were awesome, quick and efficient. I would recommend you all highly. Your customer service is great, I submitted my claim one day and had my iPad the next day, customer service was nice. The wait time was nice.

Filing my claim was easy and straight forward. Customer service was very helpful and easy to contact. Friendly service and the whole process took less then one day to complete. I will definitely recommend this company to all my friends and family. Thanks Asurion!