Asurion Reviews

Always Excellent Service! Always Fast and reliable! Will keep with this insurance service for a very long time! No problems talking on the phone with the friendly service reps; always courteous and laugh about our accidents or losses. Replacement phones are great.

We had problems with the Apple app through the computer. I asked for a person to help us and we got an amazing young man who helped us through the process even doing a three way call to Apple. I would recommend Asurion to anyone!

My claim was taken and reviewed quickly and the replacement phone arrived the next day. Shipping the old phone back was hassle-free. I appreciate the ease of it all and the replacement being so quick. The customer service person I dealt with was very helpful and polite. They made sure all of my issues were taken care of.

I ran into the lake fully clothed with my phone in my back pocket when a grandchild was in trouble. He is fine. The replacement phone arrived promptly with clear instructions for setting it up. I was back in contact with the world faster than I expected. This insurance is well worth the price especially for someone who is accident prone.

Easy to use, phone sent directly to me. Completed two claims the same day. Phones shipped different times but still made it in time to continue everything I need to do. I'm glad I had the service agreement. I think just having the peace of mind. That I don't lose the whole investment of a quality phone.

The person I talked to was very nice and very helpful. She told me everything I need to do to get a new phone. I just wished that our AT&T carrier here in Altus Ok is as helpful as the person that helped me on your side.

Eric, the AT&T representative who helped me, was phenomenal. I've been dealing with this phone issue for over 6 months and he was the first one to take me seriously and diagnose the problem. Once he put the Asurion claim in, everything went like clock work - the notifications I received, the new phone, and then setting it up....perfect! I am a very happy camper.

Agent sent out my new phone, received it the next day. I didn't have the internet at home, so I had to go elsewhere to switch the phones and had called AT&T which transferred me to Asurion who transferred me back to AT&T tech support. But as I was talking to the agent we got disconnected. I gave up and went home.

Got my new phone not even 24 hrs later. Was fast and easy to setup. Claim was easy too. Happy that a rep is always there to walk through things. I like that the phone even came with car charger. New phone was very nice.

The people I talked to over the phone were great and super helpful! The process wasn’t hard at all (aside from the two-factor authentication, lol, with a broken screen). Thanks for the help. The phone came quick and it was definitely worth having the insurance.

We promptly received a brand new iPhone X max (not everyone will get a new phone, some are refurbished) and there was plenty of offers to help set it up. However, we opted to have the team at the nearby AT&T store set it up for us.

Filing a claim was a very easy process. Asurion responded very quickly. Our new phone came the very next day! Great service all around indeed. I would certainly recommend this service to everyone. This was my third time in 8 years needing assistance. Each time Asurion saves the day!

The phone was received faster than I expected. Everyone was polite and very helpful. A very good customer experience. I have heard about friends experiences and the problems they have gone through. Thankfully I had very good interactions with all that I spoke with.

Quick response, knowledgeable, patient and once I received my phone expedited the set up process extremely efficiently. Thank you for providing great CSR/Technicians for us simple layman. I think the insurance is a good investment for an item like a phone that we treat like a piece of jewelry.

My wife’s phone could not be heard in spite of the volume settings. I filed an insurance claim online and received a replacement phone the next morning. Less than twenty hours later. It was fully restored and running like new by noon that day. Remarkable service turnaround.

I have had a good experience with Asurion. They have always been open with communication on each of my devices that I have needed to send in. I always get a quick turnaround on my devices being returned to me. Everything is explained and they use multiple ways to contact me, examples being email, mail and phone calls. I truly appreciate the detail that Asurion has given to me and my devices.

Great service. Quick and reliable. Would definitely recommend. Have been using them for years with our business and always have been dependable. Can process most claims online but if you need to speak with someone they are always helpful and courteous.

Everything went well. This claim was the second in about three weeks so it required a bit more time but we were satisfied. Once we turned off the find my phone feature, delivery of the new phone was less than 48 hours.

Easy to file, unbelievably fast to receive. Customer service was great. I would highly recommend insurance to others. I had my phone for 4 years and it finally had an accident. The fast service was great didn't think my new phone arrive the next day.

My daughter dropped her phone and it didn't work anymore. I received the replacement phone in only two days even though I made my claim on a weekend. Set up was straightforward and it was easy to send the broken phone in the enclosed envelope. I was impressed with Asurion's customer service.

Couldn’t be more pleased. An unfortunate situation and Your response was great. I am glad I had the coverage. My downtime was minimal. I would recommend Asurion for anyone I know. I am very happy with this service. Thank you very much.

Very easy to deal with and phone arrived just as promised. So glad we had this service. And would recommend this to all our friends and family. Nothing was lost from a phone that got wet and could not be dried out.

My husband went fishing with his phone in his top pocket of his chest waders, was in the river for a good 30 minutes...no amount of rice was going to dry that phone! Called Asurion and my husband's phone was replaced for $9, no questions ask... Easy-peasy-lemon-squeezy! Thanks guys!???

There were a lot of complicated issues in getting my water-damaged iPhone replaced and all the info transferred to the new phone. I spoke to 2 or 3 people who couldn't help me before I hooked up with Josh at ProTech. He spent the whole afternoon with me on the phone -- literally hours and hours -- and walked me through everything I needed to do to get my new phone up and running. He was more knowledgeable than any tech support person I have ever talked to in any industry, and had the patience of a saint! He never made me feel ignorant (which I am when it comes to electronics!) and couldn't have been more friendly or pleasant to talk with throughout what I expected to be an ordeal. Josh is an exemplary employee and you should all be very proud of him and his abilities. I have no idea what you pay him, but I would wholeheartedly suggest he deserves a raise. Kudos!

Was a great and fast experience. Thanks for taking the time to walk me through the insurance process and to make my transition into a new phone so much easier for me. Was very smooth, as it should be. I look forward to sending my phone back and starting over now.

The claim process was so simple and easy to do. Clear instructions and the turnaround time to receive replacement phone was so quick. I like the convenience of the packing of the replacement phone and the clear instructions on how to send back the damaged phone. Everything was so convenient.

Quick, fast response the need of clients. Number 1 customers service. I would refer to all my friends who are need help. Thanks a lot. 48 hours turnaround is the best in the world today. Other of your competition companies would take week or may be a months. Excellent customer care and service.

Purchased a Frigidaire dryer from Home Depot in 2017. Submitted claim in 2018 due to dryer making loud noises. Was told no technician was available in my area to address. Was given another phone number to call, which I did, and no one ever returned my call. Fast forward to present and dryer breaks. Due to previous experience and lack of service, I had a neighbor/technician look at dryer and diagnose problem.

I am very pleased with your service. I have no complaints. I give 5 stars. I have had multiple claims Bc have had no problems with my claims. Even if I waited to finish the claim it was still taken care of. I appreciate the good service.

Ok so I started my claim with the thought process that it should be simple and quick. Well that has not been the case. I've finished everything with my claim except the payment of a $9.00 deductible. I've tried my debit card, my wife's debit card, and eCheck. Nothing has worked. I've been on the phone with probably 10 different Asurion customer support employees along with a supervisor and people from Verizon and from my bank trying to resolve the issue. NOTHING WORKS!!! I was told to give it 24 hours because they have been changing some of their systems but here I am again trying to pay this $9.00 and again it doesn't work. This has been the most annoying process and still nothing can be done to help me. So apparently I pay Asurion to insure all my devices along with the home care but not to replace any broken devices or even to help me with anything.

The screen replacement went poorly and caused more damage to the phone than the initial claim. However, Asurion was good about replacing the device upon learning that the new screen replacement was not responsive to my typing and was unilaterally typing things without the user touching the screen. The technician over the phone, Joey in Nashville, was extremely helpful in activating the replacement device.

The delivery the next day after filing the claim was phenomenal. Service in setting up the phone was exceptional. Brie, the tech representative was both congenial and thorough in her assistance. In the future all phones I purchase will be insured by Asurion. Thanks.

The customer service rep that helped me activate my device was great. She was patient and thorough. Everything worked out great and I got everything back on my new device except for my pictures and I'm not sure why. My device was a bit delayed maybe because of the hurricane but I was basically without a phone for 7 days.

I Just placed a claim 10 minutes ago and I need to change the address where my replacement phone is being sent. Not willing to work with me at all. Horrible customer service!!!! I will be posting this on Facebook and Twitter as well.

I had problems with overheating and crashing on my iPhone 6. I notified Asurion and they processed my claim within minutes and had my replacement phone to me the next day. The ease of transferring all of my information was very quick without any assistance.

I bought protection plan from Asurion with my KitchenAid refrigerator that I bought from Home Depot. My refrigerator stopped cooling so I called Asurion to set up an appointment for service. I called on Tuesday morning and was told the first available appointment was the following Monday and I would have to be without a refrigerator until then and let everything in it spoil. The service rep said that was the only thing they had to offer. This is unacceptable for a service contract so buyer beware of this no service company.

Thank you guys for such a great customer service. You did a amazing job and worked very fast at getting me my new Apple Watch. It was a pleasure doing business. Thank you so much for your help. Talk to you later!

Was simple and easy. Thank you for your help. Got the replacements quickly even got the phone when scheduled. Was easy to transfer everything from old phone to new phone. Thank you again for your help on everything.

Each step was incredibly easy. Asurion kept me informed as the process was moving with updates via Emails. The device arrived early and the return information for the old device took less than 15 min. Thank you so much.

The completion and submission process to submit the claim form online was easy and quick. The phone arrived quickly and support emailed and texted directions to ensure we had easy access to next steps. This was a super simple process with no hassle.

You guys were awesome, quick and efficient. I would recommend you all highly. Your customer service is great, I submitted my claim one day and had my iPad the next day, customer service was nice. The wait time was nice.

Filing my claim was easy and straight forward. Customer service was very helpful and easy to contact. Friendly service and the whole process took less then one day to complete. I will definitely recommend this company to all my friends and family. Thanks Asurion!

Claim was easy to file and phone arrived quickly. I have not activated it yet as I had purchased a new phone and have this one as a back up. I would recommend the purchase of insurance because the $150 deductible is better than the cost of a new $600 phone.

Our experience was very positive. The replacement came the next day. The instructions were easy to follow. The tech that assisted us in completing the change of service was knowledgeable and friendly. We called a second time with a sound issue which was also resolved by a very knowledgeable and friendly tech. Thank you.

Everything went extremely smooth. The claim process was simple and fast. The phone arrived the next day. The reps were super friendly and helpful. They answered all of my questions and made the loss of my phone much more bearable. Overall an excellent experience.

Couldn’t have done better. Everyone I talked to was very good. We got the phone back in just a few days. If I ever have any more problems I’m so glad I have the insurance. It was very fast and very easy. Thanks for everything.

Everything went very good, very professional and very fast awesome experience with y'all. I was expecting a whole lot more trouble but everything went very well. The person that took care of my problem was very professional. They took care of all my needs to replace my phone with no issues.

Awesome service... device was replaced with in 2 days. Had issue online with my pass code but called in and issue resolved and item was shipped next day with over night delivery. Item was well packaged, box was slightly damaged but the item had no damage at all. Thank you. Very happy with the rapid response and delivery.

Seemed like first guy was in a rush to get us off the phone. Second guy fixed all problems we were having and waited to see if we needed more help. Had us check on things we had forgotten about and even made recommendations for us. Very pleased with his help.

Easy process - super simple to do online and new phone was mailed and received within 2 days. Easy set-up process and easy to return old phone. I don't like that fact that there is a $100 deductible - seems a bit high.

My son's phone got closed in a car door over the weekend so we had to get a replacement as soon as possible. We submitted our claim online and that was it, a few days later we had the phone. Thanks for the fast service!

Phone battery would no longer hold a charge. Went online filled out the form and had a replacement phone the next day. Went to the AT&T store the same day and got the phone up and running. Asurion was quick and easy.

Great. The only problem I'm having is cant get to my email. Forgot my password. But this service does a wonderful job. I went to the apple store and they told I had to wait seven days for them to send me a update on how to reset my password.

Absolute disaster of a customer service model. The company already processed a claim deductible payment over a week ago when it was filed, still no phone. The automated phone system is designed to annoy people so that they stop calling and give up or are forced to go online and wait another week for a useless scripted response, "no we didn't." Ashley tells me about my payment being processed last week, "would you like to complete your payment now?" After it took 20 minutes to get her on the phone it was clear she wasn't listening and she had no idea how to handle anything other than processing a payment.

Was very timely had my phone the very next day. I use my phone for work as well and one day without my phone can be a problem and so I rely on my phone for a lot of business related issues throughout the day. So I was glad Asurion was able to get me my phone to my house the very next day.

It was an easy, smooth and quick process. Submitted our claim mid-day and by end-day I had already received an email indicating the new phone had shipped. I offered a tech to assist with the activation of the new phone and they also had easy self activation instructions.

They are requiring physically signed documentation to be printed and uploaded to make the claim (you can't even e-sign). Without a printer and no access to a phone (THE ENTIRE POINT-you would think this would be thought of) this was near impossible. They asked me to borrow a friend's printer however when I went to access my email from another computer, it wants to send a code to my phone-duh. The process I was told was much easier when you have multiple devices on one account otherwise if you don't expect to jump through unrealistic hoops and go WITHOUT YOUR INSURED DEVICE for an unreasonable amount of time.

The representative I spoke to was very helpful and was able to get the phone to me the next day in the color requested. This was the first time using Asurion and was happy with the service. I would recommend to anyone who need to replace or need to use the insurance plan with their phone service.

Thank you for your quick response. I received my package with in 2 days of my claim. I was kind of worried about my package being left on my doorsteps but thankfully I was there just in time. THANK YOU.

It was a quick, professionally handled claim of my lost device overseas with an expeditious delivery of a replacement. This allowed me the ability to be reconnected to my business and family in no time. Thank you for your services.

Overall, it was a very efficient process. The only complaint that I have is that it was my understanding that the replacement phone would be a new phone rather than a rebuilt phone. I was told that by Verizon sales personnel so it appears that they did not have the correct information. Other than that, however, the process was fairly easy and we received the phone quickly.

Asurion was very proficient and efficient no delays. Everyone who I talked with was professional, understanding. Explain my situation details was give. Paperwork was sent and no delays or issues arrive. It seems to me every one was in position. And, Terrace who helped us to get the phone activated. I tell you he was so professional and efficient also. Thank you Asurion... Deena. Continue being 5 in my book???

Thomas was ABSOLUTELY amazing. Thank you for making my day better and handling the entire situations with finesse and great customer service... Even though I wasn’t that pleasant in the beginning, you remained professional and did your job the entire time. Thank you!!!

We had a great experience with Asurion. Within 24 hours of filing our claim, we had a replacement iPhone. Setting it up was easy and sending in our old phone was just as easy. We couldn’t be more satisfied with the speed and ease.

Service was great, the lady who helped me was very kind and helpful to help me submit the claim for my lost phone. I was able to get my phone the very next day in the mail. I was very happy with the results.

Very helpful and expedited in a very timely manner. Would definitely recommend to others. However did have somewhat of a hard time finding the phone #, was first given a # that tried to give me a new phone and put me under contract again.

Thank you for the excellent customer service & quick turnaround with the new phone. Not to mention the ease of being able to return the phone on the same box, shipping javelin & repackage taPe handy. Because I use my phone for businesses purposes, and do not have a home phone, getting the phone within 48 hours was a saver!

The claims process was seamless. Excellent service. The new phone arrived within two days. As life long AT&T customers we appreciate the urgency and will continue the service. Setting up the phone was also a breeze and seamless. & if had. Jenn thanks.

iPhone 7 had bad software. Your company made it easy and timely to replace. Your people were professional. The phone was shipped in the time they said it would be shipped. The help to set the phone up was easy to access and helpful. The phone it came was what we expected.

The replacement phone was delivered quickly and it was easy process to return the broken phone. I would recommend this service to my family and friends. The price to replace the phone was a little more than what I wanted to pay for but it's better than buying a new one.

Submit the request online, and it was hassle free and quick. Ship tracking was provided and arrived before I was expecting it. Phone came in it’s box in excellent condition like new. Needed to call to activate it but not a big deal.

Your customer service rep was great. After explaining my issue to her and sharing my frustrations, she found a way to take care of my individual situation that satisfied me completely. I don’t remember her name but she was great.

Once we were able to validate the primary person the process went well. We had an issue because our device was no longer available so we had to call and agree to the different device available. Quick delivery of new device as indicated. The process of returning broken device was easy. Overall good experience.

My phone fell into water and broke. I was a bit frustrated going through the online form when it got to a point that said to call Verizon, but Verizon couldn’t process insurance to send me to Asurion. VZW was helpful in transferring me and the Asurion agent was very polite and helpful. I had my new phone two days later and all is well again. Thank you!

Most helpful and very pleasant experience. Surprisingly understanding of my issues and just a great response in correcting them. Operators that I worked with were very professional and very gracious and made me very comfortable in dealing with this. Your staff is great.

A great experience after a not so great loss of my phone. Had a new phone the next day and was back in business with my new phone in about one hour. Clear instructions on how to get back in service. Excellent experience!!

I went to a fast food restaurant to grab something to eat was rushing to work and accidentally left my phone on the counter. By the time I realized I turned around and go back my phone was already gone. I was so sad but thank god AT&T send my replacement the very next day. I'm very happy but on the other token kind of unhappy cause I lose a few stuff my phone wasn't back up.

This is the 2nd time I have used your services. I was very pleased with your efficiency and customer service. They helped my daughter to setup the iPhone in a manner that she understood. Keep up the excellent work you do.

Everything went very smoothly and fast enough when my daughter’s phone was stolen last weekend. I called Asurion and things would have moved a lot faster if I had already changed ownership from my Dad to me, but like I said, it was fast enough.

Awesome service and fast response. We received our phone very fast. I was pleased with how you guys handled my problem with my cell phone that was damaged. I received a new phone (refurbished phone) very fast. Ups brought the new phone fast.

The turnaround time it took to receive my husbands phone was awesome and I did not expect his phone to arrive so soon. And to set it up was really easy that I was able to call and get it activate with no problems at all. Great Job.

My rep was amazing. She helped me activate two phones after I said I didn’t need to. It took us over an hour. We disconnected after about 45 minutes and she called back! Amazing service... I generally hate speaking with reps but she was outstanding!

Customer service was great and I also like the new phone an it arrived on time. The phone arrived on the day the insurance people told me it would. So please keep up the 5 star customer service. The phone screen is smaller than what I wanted however it does work.

Great service. I needed the phone for my son Steven. The phone was sent to his college with my name instead of his on the shipping documents. This created confusion with delivery, but it was worked out with me contacting the dorm and providing his information.

Great service in a timely manner! Greatly appreciated it. Had our phone stolen and greatly needed the phone and the online process was easy and the customer service was very friendly and helpful. They helped us through everything and sent our replacement phone and SIM card and when we received it, everything worked great and as it should. We received it within 2 days so not a lot of downtime thankfully.

The repair was set-up and completed the next day. The phone still had an issue and a replacement was sent for the following day. I'm impressed with the overall service I rec'd, from the call center to the repairman I met with.

My customer service person was awesome! 5 stars! He did an awesome job!! He went above and beyond to ensure that I was satisfied with everything! I was happy with my phone selection. The phone shipped fast and the process was very quick!

My phone was completely damaged after a great fall while going through TSA checking at the airport. I was so worried without a phone. Once l contacted you, l received another phone on the following day. The fast service allowed me to continue with my communication. This one works great, and thank you for the fast services.

I would recommend this insurance to anyone. The experience was 100% awesome and painless. The rep was very helpful and when my package came it had everything in there for me to do and it had step by step instructions.

The representative that I spoke with was polite, courteous, and knowledgeable about my issue of needing to replace broken cell phone. I was given excellent customer service. New phone arrived within the time frame I was told it would. Broken phone was easily returned with packaging that came with new phone.

Don't waste your money. My phone screen broke to the point where the ink from the led lighting is oozing out. I filed a claim for a replacement device to which I was told I would receive my device in 1-2 business days. I am writing this 7 days later. Oh it gets much better. Just keep reading. After a couple days I started receiving emails that it has been delayed 7-10 business days. Those came in a few times before I reached out to them again to understand what was going on. I was told that the device was on backorder and I would receive it soon and to just keep checking emails. Few more days went by with no email.

I was very pleased with all the service and fast delivery of our devices and we had multiple devices that had issues around the same time and I was pleased the way they handled even when they asked for my Id licenses for security. Thanks, Idalena

Asurion was very helpful with the return of our lost phone. Happy with the replacement. This is the third time we called on them for help and each time they came thru. I recommend Asurion for everyone with a cell phone.

I've used Asurion for years, and had always been highly pleased. This is the first time I've been disappointed, but I'm at the point where I will NEVER deal with them again. My iPhone 6, purchased at Walmart 18 months ago, had volume issues and I initiated a claim on the phone because the website wouldn't give me the correct item choice (no 64 bit phone). Rep told me I would receive a reimbursement CHECK within 10 business days because my phone wasn't in stock. Great, I thought--just like previous claims. So I went out and bought a new phone immediately after surrendering the old one to them, because I monitor my elderly mother's life-threatening blood sugar lows on my phone, and can't go without one for days. So, within a couple of days, suddenly a replacement phone showed up at my house instead of a check, and not only that, but it was an inferior phone (the one I returned to them was a 64 bit, and they sent me a 32 bit).

It was a quick and easy process to do. The Customer Service Reps were very professional and knowledgeable. I wasn't on hold very long. My phone shipped to me in two days, that was the only downfall. If there was a place to pick up my phone or it shipped to me the next day, it would have been better. It's difficult going without a phone for a day.

My son phone broke and within days he had a replacement. The staff were extremely helpful and the process of filing a claim was easy and quick. They provided the ability to track the order through every stage. Thank you.

The process of replacing my phone was nothing short of phenomenal. From the initiation of the claim to the delivery of the product, all communication and servicing exceeds 100% satisfaction. The rep that assisted me was thorough, reassuring and very knowledgable. I strongly recommend Asurion for your phone protection.

The service was fantastic. The instructions given were clear and easy to follow. I had a new phone within 24 hours! Returning the damaged phone was easy and no shipping charge to me. I could not have expected any better service.

Thank you for the opportunity to meet with you to discuss. My daughter was in need of a phone and she is pleased. The phone that was purchased she has no problems. We hope that when we need to be updated or have any issues will be there.

The phone showed up in the time frame AT&T said. The transfer from one phone to the other was swift and clean, other than the system update that took 12 hours. The phone that was sent was clean and new.

I made a claim and it was dealt with unpaid my deductible. All was taken care of with no issues which is very much appreciated. The phone came, the switch out from old one was easy, send back old phone was easy. Thank you.

We filed a claim over the Labor Day weekend, and were told the phone would arrive on Monday, which seemed unlikely. I expected it to arrive on Tuesday. I even got an email stating “you should have received your replacement phone”. I contacted Asurion and was given new tracking info. The phone arrived the next day, and my son said he had excellent assistance from the tech pro as he set it up. Even returning the damaged phone we no longer needed was easy. The delay in delivery was easily understood by a combination of a legal holiday and an impending hurricane landfall, so we truly have no complaint.

The representative was helpful and pleasant. After a horrible phone call with AT&T it was a relief to deal with a company that knows what they are doing. The representative tried to help us to get the warranty on the phone... transferred back to AT&T which was awful again. The Asurion reps were quick and to the point.

Great job, worked well with my daughter getting her phone back with all her stuff! Very easy to do. Came with everything you needed for the return! Very quick and easy! My daughter is very happy with her new phone. Customer service was excellent!

I dropped my phone and cracked the screen. You guys got me a replacement phone. Great customer service. I was only without my phone for one day. I didn't realize how much I use my phone until I had to go with one.

My phone went for a swim and so I needed to replace it. Because I pay for Asurion, I asked them replace it. The process was easy and efficient. I applied online on a Friday and I had a new replacement the next Tuesday. They do what they say they will.

Every time I have had to file an insurance claim through Asurion the service has been very easy to file and always receive fast service. I would definitely recommend them to everyone!!! Thank you for being a dependable source of insurance for my phone and my kids phones!!

My replacement phone broke in 4 months. No problem, they sent me another replacement phone - but wait...this phone didn't work either! The phone crackled and wouldn't power up, when it did, the screen either froze or it powered itself off. How did this phone pass their QA process? Maybe they don't have one. So, I call and I'm told they have no phones in stock so I have to wait a week before they get another one sent to me - what! They wouldn't offer me another model either. So, here I wait, no phone for over a week and a half - now that's terrible service!

Asurion has the most unresponsive customer service team I have seen. I am not a complainer and have not filed a negative review on a company EVER. We have a cracked phone that my teenage daughter broke one evening in July (today is September 5th, 2 months later). The simple issue is that Asurion has incorrect information on the device. Their customer service team speaks well, assures me of prompt resolution, and then their 'adjuster' department refuses the claim for a dump technicality BY POST OFFICE MAIL -- no email, no text, no phone call as promised by customer service. I am up to 6 claims on this phone now, none online because Asurion has the wrong device for this phone number from some data entry typo on either AT&T or Asurion's side -- they had my daughter's iPhone XR listed as an iPad mini.

I got the replacement the very next day as promised. The process to file the claim online was such an easy thing to do. I will definitely refer this service to anyone and everyone possible. I honestly didn't know I had this service.

Still waiting for any response for our replacement tablet that we thought we took care of on 8/27. We received the return packaging kit the next day, but haven’t heard a word since then. I’ve tried to call in, but it’s only to be put on hold for 20 minutes. After finally connecting, the operator couldn’t even give me a tracking number. All we have is an order number and a location code, which do nothing. Please figure this out.

Yes I will do recommend another friend's and family to get Asurion insurance. The process is easy and fast. Everyone is very polite and has great customer service. Thanks to much for this ease way to get replace of e a cell broke.

Have been with Asurion since I started using cell phones. Every time that I have needed to file a claim they were always friendly, courteous, efficient, helpful and knew about the products they represented. I would recommend to anyone purchasing a phone to include Asurion with their plan.

Quick turnaround. Wished they were a little more clear on the instructions. The customer service representative on the phone wouldn’t complete my order without me returning the device to factory settings; which it could’ve been done after I received my new device. This would’ve given me time to transfer all my things to the new phone without losing all my pictures and videos.

It was great, no hassle and pain free. Keep up the great work. All it took was a phone call and just a couple days and I had my watch replaced. I’ll be sure to recommend to anyone that asks me for info

Everything went great except the outcome of transferring data from old phone to new phone. We took a lot of steps to back up only to find out that certain things were not transferred. However, before I sent phone back, I was able to do it with Google Smart things.

I like the fast response and friendly user way it was taken care of. I am very happy with the way and process on how to do a claim in order to get your new or repair phone. I would strongly recommend a friend.

I lost my phone in a river over the weekend on a Sunday. The insurance claim was simple to complete and they sent a new phone to me and I got it by Tuesday. It would have been nice to not have to wait a full business day, but in all it worked out great!

Received replacement tablet next day. Very easy to transfer contents from old tablet to the new. Was alerted to when new tablet shipped and when the damaged tablet was received. I have never had any problems when replacing damaged devices.

My iPhone was replaced in record time with very little effort from me. Asurion's claim process made it very easy to submit the claim and track the progress from start to finish and delivery. The delivery arrived ahead of schedule with no issues.

My iPhone is an extension of who I am in regards to how I am able to relate and respond to my friends and clients. I'm lost without it, as are they. Even a day's absence from my contacts is costly to me. But imagine if you are 16 and you have lost contact with your peeps when they are used to immediate responses to frenzied queries for help and guidance. Thanks to Asurion, my 16 year old granddaughter survived for 2 whole days without hearing a word from her friends, and they're not hearing from her. They were all so happy to hear she was not dead, or even worse. Whatever that could be in that fast paced world of hers where minutes... no... seconds matter. Thank you for your immediate response to my plea to help save her from, well, whatever. Someday she may learn to appreciate what you do, or do as I do, and just take you for granted. Thank you!

Excellent service and very fast turn around for a replacement device. The new device is working great! I appreciate the prompt service and attention to detail. It was super fast and easy to file my claim. I was very pleased with the service I received. Thank you for keeping me connected!

Superb customer representative made the whole experience so easy. He was very patient and knowledgeable. He was willing to help and answered all my questions. I was impressed with how quick the turnaround time was to receive my replacement phone.

Im please overall. I had been told I would be getting a red phone instead of a rose gold and was a little disappointed when I got a rose gold one but I can complain. I’ve made multiple claims through Asurion over the past few years and am so glad Asurion exists and has been able to help me. This claim was a little more time consuming and work then the last few had been. But I understand why I had to do everything I did to prove this wasn’t fraudulent.

As an ex-insurance professional, I can say that I am surprised by the excellent no hassle service. In 30 years I have not needed to use insurance to replace a damaged cell phone. I'm very careful with cell phones, unfortunately I have had a phone replaced twice within a six month period. I'm very pleased with the insurance carrier Asurion and Verizon cell service.

File a claim on Friday 8/30/19. I was not informed until Tuesday 9/3/19 when I called again that the claim was not complete since a copy of my driver license was required (something I was not told before). I immediately e-mailed a copy of my driver license. I was expecting the replacement phone on Wednesday 9/4/19 (they advertise overnight replacement). I waited until late in the afternoon then I called customer service. I spoke to a customer service agent who informed me that they were working on the claim but since they had to order the phone will take 3 to 5 days and the cost will be $186.00 and not the $100.00 I was told on 8/30/19.

Took me a second to figure out the whole process but it was quite easy and crazy fast response. I got my new phone in less than a day and got my old messed up one all packed up with everything provided.

The representative who assisted me over the phone could not have been more helpful. When finding the original replacement phone unavailable, she took the time to find a comparable model that I was very happy with. I could tell she was very engaged with assisting me.

I got my new device out quickly, plus a new charger. It was an easy process, even though I prefer to go through the store like the old days it wasn't terrible like I thought it was going to be to go through Asurion.

Received my new phone the next day. Quick service. We had to go to AT&T to get the old phone switched to the new phone however because my wifi is too slow at home which is Hughes Net. Not AT&T's fault.

Easy online steps to get phone replaced!!! Replacement device was delivered on time. I highly recommend using online service rather than calling as too many people call and wait times are lengthy. All needed information is already in the system making the process easy to replace correct unit.

Replacement phone arrived less than 24 hours from opening of claim. I wasn't expecting the new phone to arrive for two days or more, as it was the weekend of a holiday week. Painless process to create claim and submit.

The service was beyond excellent. Made a claim and the very next day my replacement device was there. Keep up the good work. Switching everything over from my old device was easy and sending the old device back was easy as well.

I was very satisfied with the quality of the service I received on my replacement phone. Service was very fast and the rep was very professional and polite. Thank you for helping out of my situation. Your customer service was outstanding!

Everything went very smoothly. I felt I was important to this company. Very satisfied with service and results. Also it was quick. They offered to bring the replacement and help set it up that day. Very impressive. Glad I had their insurance.

You guys were fast and helped us immediately. Ace service. Did not keep us waiting on the phone. And the teller was very nice and knowledgeable. We are very happy. Will recommend this service. Best customer service we’ve had in a long time.

I've been with this carrier for over 10 years and still have my same number. I appreciate the insurance part but the carrier has to do more better with appreciation for long time customers. Charges keep going up. No kind of incentive for long time customers.

Wonderful service. Very satisfied. Wonderful communication skills. Got my device the next day. Very easy set up. The guy was very patient with me help me set the device up. More instructions on how to send the phone back was needed but figured it out anyways. AT&T has wonderful service.

Good service. Representative was knowlegeable and very helpful. He explained everything to us. Replacement came very fast so we weren't without a phone for too long. Just had to return damaged phone but a return envelope was included so just had to drop it off at the post office.

At first I was a little concerned because I didn’t receive a tracking number for my shipment. Called the next day. Found out that it didn’t get processed due to computers issues but my phone was shipped the next day and I got it before Labor Day. Gratitude!

My son called me in the morning that he smashed his phone by accident in his car door, I filed a claim around noon, and at 9:30am the next day my son had his replacement delivered by FedEx. We only have to pay $119 and the phone is refurbished, which I didn’t realize, but he said that works like new and looks new.

Very quick replacement of my old phone, have been sick so old phone will be on the way to you soon. Thanks for the quick response. I would recommend you to anyone. Phones are so important. We appreciate your help with this matter.

Helpful Staff and Very Fast Shipping made the replacement process much less painful for a stolen phone. I had issues finding a number needed that was deleted due to the activation of an older phone and the customer service helped tremendously, Thank You!

I did the insurance claim online, got notifications that it was processed and I had the phone a little over 24 hours later. It was a super easy process. I have always had good luck with my insurance claims through Asurion.

The response was quick and easy. I expected to have my new phone back in about a week or two, and I received it two days. These transactions can be overwhelming because companies have the customer jump through hoops but the experience was easy and pleasant! Thank you.

Fast and easy. Only without a phone for 24 hours. So glad I got the insurance when I purchased my phone. I don't know what else to say. My experience was great. Was able to do what I needed to do on the computer.

No problems with Asurion some with Verizon. Service with Asurion was great and simple. People we very helpful and service was fast and easy for receiving the phone and I will continue insuring my phone due to the great service.

I filed a claim after I dropped my S8 and broke the screen. They immediately sent me a refurbished replacement. Unfortunately the USB charging port was damaged on the new phone. I filled out an affidavit and they sent me another replacement phone. Great, quick service!

The process was quick and we received the replacement device within 2 days. Mailed back our damaged device on Saturday August 31st. Hopefully it will be received just as quickly and no issues. Overall it was a good process online and quick responses. Good service. Thank you.

Great. Very happy. Thank you. Now if AT&T wouldnt try charging us 97.00 just to hook our phone up and transfer everything. We thought that was absolutely unnecessary and a complete rip off. We cant even go to a store anymore and get help. They want us to do everything on our own even if we have. I idea what we are doing.

Asurion sent me my phone within 2 days and I was up and running in no time. The only hard thing was the set up. I had to go to an actual Verizon store to set up my phone since I couldn't receive text messages in order to set it up on my own.

Handled professionally and without issue. I received the replacement phone as promised. Getting it activated was a breeze. I would recommend Asurion again. I love this service. It saved me the cost of an entirety new phone. Kudos for a job well done.

The representative I spoke with to set up my new phone was extremely friendly and knowledgeable. My only con - I originally scheduled an appointment at 9 am Tuesday morning because the phone was set to arrive Monday night. It arrived Tuesday morning while I was at work which is fine, but I received 4 robot calls from 9-9:20am while I was at work that disrupted meetings.

The service is fast. But taking 110 deductible is not reasonable for Galaxy 7 which is outdated. I can get the same galaxy 7 for 100 in Amazon.com. I should have gotten latest device from AT and T instead of raising the claim.

Quick and easy. Flawless transactions. I was able to get the new phone in just one day and had no problems returning the old one. I would recommend this insurance to anyone. It has save me money now twice. The amount I paid for the insurance was not nearly the amount it would have cost me to purchase the phones again.

I filed a claim for a watch that my wife misplaced. We had just finished paying it off, and I had to pay the deductible for the claim. Well, the agent I spoke with asked what color I would like and I told her the same light gray/fog colored one. We receive space gray/black watch in the mail. Called them back, they said they couldn’t guarantee color. My wife isn’t going to wear the black watch. Very upsetting dealing with this company.

Very pleased with the fast service. The replacement phone is working just fine. The local Verizon store was also very helpful in moving all my messages over. This unit is a nice unit. I sometimes wish a flip type phone could also be as good. Thank-you.

Very easy and super fast on getting my tablet exchanged! Was here the very next day, only costed me $12 for an upgrade. Just put the old broken one in the box and shipped back the same day. Fast and easy.

My experience was great. I called in due to me losing my phone. I was covered and just had to pay the deductible which I didn’t have at that time so my rep said it will go on my next bill. She put in my order and my phone was there the next day. The rep was patient and very helpful.

I was pleasantly surprised how quickly and easily this was. I reported my iphone have been stolen on a Monday in Seattle and a "new" phone was delivered on Wednesday. Since we traveled all day Tuesday it worked out perfectly. Thank you.

Replaced stolen device quickly... I do feel the deductable was a bit high... But other than that no complaints. Had a bit of trouble retrieving the form to fill out to confirm whom I was but finally was able to download that.

Great, fast, happy. The only thing is that I had to print out a paper, fill it out and submit it. I didn’t like that because I had no access to a printer (like some others) and that put a delay. You should give us the option to do on phone or online. Not printing.

My phone was delivered quickly and the same date I was told I would receive it. It actually got there sooner in the day than I was told so that made me happy. I opened my door and the phone was there ready for use. I’m not sure if there’s anything else I can add!

Asurion was unable to complete my request for a new device. For some reason my simple lost phone required "further authorization" which lead to a 3 day process. The agent who delivered my phone apologized saying she had never seen this issue before and could not explain my delivery taking 3x the expected delivery because I should have been approved for same day service. This same issue arose the second time I tried to use the Asurion service which was again unexplainable by Asurion.

The service was great but phone was returned over 3 weeks ago and I was told it was just received. I received a letter stating my credit card was going to be charged. Other than that the replacement was easy except for restoring my apps.

Spouse lost his phone. We waited a couple of weeks expecting to find it or have it find us.. but it didn't. So called and got a replacement within a couple of days. Loved the fast service. Verizon was very helpful on what we needed to do when we had to report it missing and so helpful when it was time to get a replacement. I hope to never have to use this again but if we do I know it will be pain free. Thank you for understanding, being helpful and kind.

Yes I would. My claim was handle very fast. I had an answer within 24 hours of submitting my claim. The only concern I had the package was left on my side step without getting a signature. I ask them to come to the side because that were my door bell is. But other than that everything was handle well.

Great customer service and very easy to file a claim. I had a few hiccups on my end with AT&T, but I ironed them out and resumed my claim with ease. Received my replacement phone within 2 days. Easy set up and back in business asap! ❤️

Thank-you for my replacement 6S I Phone. The quick service I received from you-all. Was exactly as I expected, excellent. The three times that I talked with 3 different people were able to resolve my questions immediately. I received my new phone in 3 days. Thank-you!

I am very impressed with the timely manner the phone came and how easy it was to start a claim with the phone itself. This time I didn’t have to fax anything to them. It was all done all through the internet. When it was time to set up the phone we called the Asurion agent and it was an easy process to set it up. I highly recommend Asurion. Thank you!

Claim easily started. Quick service, fast delivery of new device. Great communication through email. Fast resolution of issue. Supplied return box and return label, no extra money had to be spent. Deductible is very reasonable and easy billing through AT&T account.

The young lady who assisted me was patient and gracious. I know she must have been frustrated at my lack of, or level of tech knowledge. But we persevered and in the end my new phone was activated and insured.

I rated my experience 5 star because every time I've had any issues with the four phones on my account I've never had to call more than once, nor did I ever have a problem or complaint with the help or service provided. The equipment or replacement arrived exactly when I was promised, usually overnight. What more can you expect?

I accidentally dropped my phone. It’s smashed and can no longer be turned on. I was able to take my phone into an AT&T store, explain to them what happened and get my new phone relatively quickly. It was smooth and painless.

I'm happy with Asurion for the fast process of my phone replacement. It was easy to submit my claim and fast to be processed. I like the part where I was able to see the process of my case online. Also the way I was able to submit everything online.

Husband lost phone. Didn’t realize we had coverage until he went to buy a new one. New one delivered next day, totally free. Store set it up. Only glitch was he couldn’t Do set up because he didn’t have old phone. Not an Asurion issue. VERY pleased!

Order was fast. Excellent work. The customer service was great. They helped me out get my issue resolved with my replacement device. Wish my order could have been red iPhone like the original Q? Do y’all have a plan for that where you can receive oem parts!???

I love Verizon coverage and have been a loyal customer of Verizon since it first came to our area. I have not always been totally pleased with the Verizon stores and their associates, but AT&T does not have great coverage on my home or our lake cabin. I have never had the slightest problem with Verizon Coverage. This time my phone had a tiny crack and went totally black. I needed help so badly!! I taught school for many years and finally retired and use my phone constantly now to set up inservice for teachers and share what I know works. Asurion was prompt to replace my phone! Im very appreciative!! Thanks!!!

From my first phone call to when I receive my package with my phone and the reply after it had been delivered was all excellent. I have used your services multiple times in the last four years and have always been very happy with the results.

I had to make two attempts to get my replacement phone, the second person that I spoke with was very willing to resolve the issue with my broken phone and sent out a nice updated product. I have to say so far the service is good.

Everything went well, phone came next day. Only issue was the online process did not work, had to fax papers which slowed the process down. Called to have someone walk me through the process but they could only resolve it by telling me to fax the papers.

Everything was just great! She answered all my questions and even gave me other offers. Thanks a lot! If I had to do it again I’ll surely would like for the young lady to answer all of calls for my needs and concerns for my phone.

Very good delivery time, it didn't take to long to receive and works perfectly! Will recommend to others! But when having insurance on phone I don't believe the price of replacing the phone should be so high. Discounts would be perfect!

Great service!... My son's iPhone had problems and Asurion had a new iPhone in his hands next day. I even got a reduced deductible! I have Asurion coverage on 3 of my iphones on my AT&T plan. We do not need the coverage very often but it really is nice to get this type of service if we do need it. Thanks! Stu

My iPhone 6s plus required a cracked screen repair. A technician came to my house to do the repair. After the replacement the fingerprint ID wouldn't work. Apparently this is a common new problem after screen replacement. I was offered a re-manufactured replacement phone, same model, which arrived via overnight delivery. It looked brand new and worked perfectly!

Simple and easy to deal with and the customer service was excellent. The replacement arrived the next day and they make it simple to return the damaged product by providing the packaging for return. So glad I have this coverage.

Not as quick as I would hope. Phone getting run over by a car on Saturday but got it by Tuesday. And was up and going later that night. Can’t complain. They did a great job. Made it easy to transfer everything over. Sure love how easy it was.

Time of events was alright. The re-furbish phone has a couple of quirks in it. Sometimes I have to hit the return button a few times before it works. It seems slower than my old phone. At least the new one doesn’t call itself.

Excellent customer service. Had my new phone within days. Really easy detailed steps to follow and helpful customer service. The whole process was made so much easier and stress-free. I am so glad that I had Asurion insurance on my device.

I only gave 4 stars because the first replacement phone I received had defects (could only talk/hear via speaker phone, video not working on FaceTime, and the battery only stayed charged for less than an hour). But I called back to report the issue and had no problems getting another replacement phone sent out. Overall good experience.

Filled out the paperwork then waiting 24hrs for a response with a broken phone. When they finally approved the claim they said I would get the phone the next day. 2 days later still haven't received the phone, and when I call or chat with them to get my tracking number they tell me there's no tracking number yet - check back in a few hours, still waiting for an answer.

I damaged an iphone8 but did have an insurance policy on the phone. I sent the phone through the 3rd party agency that AT&T use for insurance policies and did not receive the phone for 5 days even though they said I would receive the new phone back in 3. This kind of irritated me, but it was understandable because it was Memorial Day weekend. If we could do something to help make shipping faster on the weekends, I believe it will help you guys. Thank you so much. - Charles

It was a very easy process and received my replacement phone quickly. The return process was also very easy. Everything transferred over to the new phone that I needed and I was able to switch devices smoothly. Thank you, Thank you, thank you. Have a wonderful day.

My replacement device works just fine. Thank you for your excellent customer service through this process. Everything was on time and intact. I feel confident that if anything happens while insured with you all, I will be taken care of.

My phone got exposed to water in my purse. I contacted Asurion and they immediately offered me a replacement phone. It was shipped to me at my vacation location later the next day, as promised. Perfect! They provided me an exact replacement.

I received the new phone within 48 hours. Setup was easy and I didn't have to go to the store to get anything done. My only complaint is about the price. It's an older model phone and the price from Asurion is almost as much as purchasing a renewed one. What is the point of paying $84 a year for the service?

When I purchased my I-phone, I didn't plan on buying an insurance plan. The Verizon salesman suggested that it would be wise to buy one. Man, am I glad I listened to him. Thank you Verizon for honoring the insurance policy & helping me purchase another I-phone the following day after my I-phone was stolen.

Very satisfied with my experiences and service I’ve received from Asurion, when I’ve damaged or lost my covered devices they have been replaced promptly. Customer service agents are always helpful and knowledgeable. I’ve got no complaints at all. Very satisfied customer up to this day.

I appreciate the efficient and friendly manner in which the claim was processed. It allowed me to be restored to a refurbished Samsung smart phone within a day. that was extremely helpful insofar as I use the mobile extensively throughout the day for both business, much of which is time sensitive.

Had a tablet that got broken while I was traveling from work. I called while waiting at the airport between flights, filled out an affidavit and emailed it back and got my replacement the next day at my hotel. They even gave me a prepaid package to return the old one in through USPS and notified me when it was received. Both reps I dealt with were friendly and helpful. Absolutely no complaints at all about this service.