Asurion Reviews

Received quick response and got me a phone to replace the phone that was stolen. Very helpful and friendly. New phone came in the mail very quickly and easy instructions to set up the phone. Glad I had the coverage.

Updated on 10/23/2019: It took 4 times to get my phone fixed and now my Siri doesn’t work all of a sudden. And I don’t want a brand new phone. I just wanted my screen fixed. And now my phone's broken again. The tech seemed to be having a hard time fixing my screen too.

This is a painless, seamless and rapid process. Quite inspiring, really. For the money, this is an amazing value. Easy filing, fast turnaround, easy return process. I would recommend to anyone for their cell equipment.

Contacted Asurion, representative was helpful in completing claim. She assured me that a replacement phone would arrive in 2 business days. I received the phone in great condition. Had no problems setting up phone everything works perfectly. Thanks for your help.

I broke my phone, paid the $150 insurance deductible and received a replacement phone that had a bad sensor on the screen. Every time I made a call buttons were being pushed, numbers were dialed, and applications were open. I then called Asurion customer care to explain the situation, the lady ran a series of test with me then came to the conclusion the sensor was bad so the screen wasn't blacking out to prevent the unwanted button issue. She then told me I needed to fill out fraud paperwork and send in a photo copy of my identification in order to have a properly working phone sent to me. The paperwork had to be printed by me, filled out then scanned and emailed back to them. A process in which I was not able to do because I did not have access to a printer or a way to scan the documents in order to send them back.

I lost my iPad Pro and filed a claim with Asurion through my AT&T online account. I would have given AT&T 5 stars except that the Asurion rep I dealt with wasn't able to give me specific details on the replacement iPad; just that it was an refurbished upgrade. Now the good stuff. I will tell you that 1) the AT&T online process to file a claim was easy, not complicated nor time-consuming at all, 2) I received my replacement iPad within 2 days of talking to the rep which was shorter than the standard published timeline, and 3) the iPad was wrapped like it was brand new, and to my surprise it was a much newer, slimmer version of the iPad that I'm very happy with. I will be keeping my monthly protection plan on this new replacement!

My experience with Asurion was exceptionally good as far as being prompt and customer service. It's nice to see a company that does its job well. We received our replacement phone in 2 days and were offered all the tech support we needed.

You have very good service and no hassle. Asurion is earning very good customer review based on their own hard work. I love use these services now and future. I can recommend these services to others to progress more and more.

The replacement service was quick and easy! The new device was delivered the next day and the return of damaged device is very simple. The overall process only took 2 days and we were up and running again. I would highly recommend Asurion device protection to everyone that has a child on their service

Confusing the process. Representative doesn’t explain clearly. I get my phone after 1 week and half, didn’t know that I need to confirm after 24 hour. They should talk little slow when they are explaining the process, other than that, everything is okay. Thank you, Asurion.

This process was very smooth~! Great response time with getting the new phone to me and very helpful techs when I called to activate the phone. I typically do not purchase insurance because I'm careful with my phones, but I'm happy that I did. Money well spent.

Great work!! I have no issues with my phone. The women helped me put everything on my new from my old from. She was very polite. I messed up a few times talking to her and she never got frustrated with me.

Very satisfied with the fast and easy process. This isn't my first time filing a insurance claim and every time has been easy peasy. Thanks for the great customer service. Its greatly appreciated. I cant for for the decrease in claims, started the end of the month.

I had to receive two phone before it finally started working right. First phone sound was low and the screen went black. I am sure the phones are refurbished ones, which is not good! So far the current one I have is working fine. Time will tell. But customer service was great.

Phone was sent out an received on time. All questions were answered. Phone tech was very helpful, you get all you need to shop old phone back. I felt that the deductible was high for as much as I am charged each month.

Agent was very pleasant and knowledgeable. My request was handled quickly and with utmost satisfaction. My phone had been damaged. When I received the replacement phone, it worked for a couple of weeks before it went "completely dead". After reporting the defective replacement phone, I was issued a second replacement phone.

Tech worked with my schedule and was so nice! He did not fix my phone as the screen was not cooperating and another issue arose but he talked me through how to handle it. I called and this was taken care of right away. Fantastic service.

Thank you Latoya for helping me transfer my information from one device to another - I did not receive a sim card and you were on top of you game and directed me through my wireless service to transfer. Patient, kind and understanding helped get the job done. Great alternative method and quick thinking. Give this Lady praise and a raise.. :)

My rep was accurate, helpful and quick. No complaints here. The phone arrived the next day as promised. I am a senior citizen and needed to call for help setting up the phone. That person was patient and got the job done for me. Thank you.

Easy process of returning the broken phone. It was also shipped quickly! The only problem I had was turning off the Find my iPhone prior to completing the transaction because the screen was not legible. I had to let it die and then turn it off on my computer.

You guys are the best hands down. I'm not just saying that. I really mean it and I would recommend you guys to anyone I know or don't know. #1 in the business. Work fast. Satisfaction guaranteed. I love how quick you guys response time is.

I went for a run and tripped and my IPHONE shattered. I immediately called Asurion and my iPhone was replaced in two days! Thank you for such a quick response time in replacing my cell phone. However, I shut down my cellphone and but got several emails and messages that told me that I never did so. Frustration was there so I called them directly and the issue was clarified.

Thank you very much for your help. I appreciate it. Is very nice talkin to your employees.. My cell phone was messed up. Even said that it did not have a SIMs card in it which I know better. Thanks to you is working again.

I had a quick, easy experience with Asurion. Soo awesome! Most times you get the insurance, then realize when you need it, it covers nothing. With Asurion, I will always get the phone insurance! It was a great easy experience.

Phone was cracked and sent me a new one and helped me get it turned on at midnight. Great phone. Was exactly what I needed. It arrived in good time. My daughter is happy with it. I would recommend the company to others.

I received a replacement device a couple of months ago - this process was very quick since I had to pay the $250 deductible fee. Within 90 days of receiving the replacement device, my screen went black out of nowhere, unresponsive to touch and reset. It's been over a week since I filed the claim and 6 phones calls later, I still do not have a replacement device. Every 2nd phone call I am told my phone is on back-order and the phone calls in between: no response within 24 hours. I finally agreed to the same phone in a different color and was supposed to receive a tracking number, but within an hour they called to say this phone is not available anymore. I am starting to think that since it's still under the 90 day warranty and I will not be charged that they must not place me as a high priority client. I've asked to be compensated for the ~14 days total that I will be without a cell phone, but apparently there is nothing they can do.

A friend was using my phone and dropped it. I filed a claim and Asurion promptly sent a new one. Seemingly great, but after one week, it stopped working. Took it into a store and AT&T said I was sent a defective phone. Asurion makes it nearly impossible to remedy, even if it's their mistake. I rely on my phone for work and they're the ones who messed up (sending out defective phones as replacements for defective phones??). They cannot expedite the process, they refused to expedite shipping. I'm phoneless for a week because of a mistake they made. Mobile insurance is a scam.

Claim handled very timely. Great service and website very user friendly. Received replacement very quickly and set up was a breeze. Glad I had this service on my phone. Give me peace of mind. Thank you for all you do.

I have to believe all the positive reviews are BS. Go take a look at Yelp. I just had the worst experience with Asurion. They make you jump through so many hoops that you eventually give up out of frustration. What a rip-off! Let's see if this review is posted.

There was only one delay, and then they made things right, and overnighted the phone. So everything turned out good in the end. I would recommend them to a friend or anyone else that’s buying a phone. I have had cell phone insurance for approximately 20 years. This is the first time that I have used it and they made the procedure relatively simple.

All aspects of my claim were handled professionally and expediently. I would definitely recommend this company to insure my Verizon friends. My phone replacement was sent just as you had discussed over the phone. Packaging was well done and easy instructions were given for forwarding my damaged phone. Job well done!

I left my phone in a groove of my Jeep between front windshield & groove for hood while watering Plants on a very hot NC day for an ailing Sr Citizen in NC & awaiting a few calls. My hubby was unaware my cell was there & took our Jeep to do some grocery shopping a few miles away while I was watering plants on side of house, thus not see his departure with our car. When he returned, I asked him if he had my phone & took it off the front of driver's side before he left & he said, "NO!" We immediately got into our Jeep & retraced his entire route ="NO LUCK!!!" We immediately went to the nearest Verizon Store near Benson, NC & they 1st checked if it had been used once it slid off the Jeep=NOT USED YET at that time. Thanks to the Cell Phone Insurance we had purchased we were able to replace my valuable cell phone & all its data when we returned.

My phone screen cracked 3 days after I purchased it.. lol..just my luck! I called Asurion to file an insurance claim. I received my new phone the next day. However that phone didn’t work. So I called again to file another claim. I then received a new phone the following day. It was to my satisfaction. Asurion made sure I was happy with my product. Despite everything I went through, they made the process fast and easy. I would definitely use them again.

My Verizon phone was warranted by Asurion so when it went out I paid $149 and received a refurbished Droid Moto Z phone which had problems of its own. So I sent it back and they sent me another Moto Z refurbished phone which after 2 months the audio started getting static and got worse and worse, so they said they would send me a Samsung phone which I have waited for over a week on backorder. I just called them today, (October 15, 2019) and now they say it will take up to 14 more days on back order but they can't really guarantee that. They did offer me another type of phone which I assumed would be another refurbished low grade phone so I said I would wait for the Samsung to arrive. I am very disappointed in this company. I feel that I've already waited too long!

Husband's phone broke Thursday night, called and had a claim filed by 9pm, he had a new phone 11:30am Saturday morning!!! The representative was very nice and understanding and did a great job taking care of our problem. Very happy with the service and speed of the claim.

The process is a little more than it had been before, but I understand there is probably a lot of fraud going on. Overall my experience was great! Fast response, and the phone seems to be working perfectly. Thank you.

The lady I dealt with could not have been more helpful. She made this an easy transaction and it was super simple. I honestly have never had such a great experience when dealing with things of this matter as I did with this company.

My iPad was stolen. Called in to get a replacement. iPad came very fast. Awesome job on the quick service and overall quality of the replacements you send. Already putting the iPad to work. Thanks again for your quick response time.

I needed a screen replacement, a tech came to my house to replace it very promptly but the next day the pressure was messed up on my phone. I called Asurion and they overnighted me a new phone with no questions asked! Very pleased with their service!

I am so happy for having this insurance on my phone. I still have a payment of $168 dollars added to my phone it was high did not have it but I had to have my phone it is not no telling what it would have been if I didn't have the insurance they y'all so much for offering it.

Although it took a whole day for my replacement phone to do the updates once I called the service center my representative was quick and helpful. It took 2 minutes to get my phone switched over. Thanks AT&T. I would recommended their service again. And my replacement came the next day which was extremely fast.

Service was excellent. The customer service representative was very helpful and professional. The new phone arrived very quickly. I am very pleased with Asurion at this time. In the past, I did not experience good service. It appears that Asurion is making a significant effort to improve its service!

Filing the claim was easy to do. The experience was better than expected. I Received the phone when expected and was easy to set up. I have always had a pleasant experience when filing a claim. I would recommend Asurion to other people.

I had lost my iPad and I am glad I had insurance and you guys helped me with this. I received my iPad in two days after I filed my claim. The claim process was also very simple. Thanks for your wonderful service again!

It was very simple and accurate information requested by web-page, we received a Text and e-mail right away with confirmation and very good details of arrival of phone. I will highly recommend this Phone insurance to all my friends and Family.

Here I go again with the runaround trying to get a replacement phone for a malfunctioning refurb from these guys, after I was promised that I wouldn't go through the horror show that happened last time, and staff agreed that malfunctioning replacement under a year is a free replacement, still no email confirmation but service request says I must purchase replacement. Same as last time when it took over a month of run around, lies saying it had been shipped twice, multiple times waiting for a promised email resolution within 24 hrs that never came, 14plus hours on hold and being transferred everywhere providing all tbe same resolution. Only reason I stayed was the final employee and heartfelt apologies as well as an upgrade and a visa gift card for my nightmare, but nowhere I go again the service used to be amazing.

My customer service support person was incredible, please review my case and have upper management personally thank her. She was fantastic. She was patient, polite and informative. For someone who is not fantastic at technology, I was lucky to have a customer service person who was very knowledgeable.

I received the replacement phone on time. It was seamless and no guessing. All the information needed was available. There were a few hiccups with the online submission form. I hesitated to use the chat feature but turn out to be a very nice experience.

Customer service was great!! When I called she was very patient with me & helpful. It was very easy for me to explain problem I was having with my daughters phone & everyone I talked to helped me with the problem & what they couldn't do they would connect me with someone who could.

Received replacement in 1 day after I was able to connect with the team because my device was completely non-operational. No complaints. I would however suggest Asurion provide clients with the option to upgrade to at least a phone which is currently being sold. Doesn't have to be the NEWEST model, however an upgrade choice would be nice. I have 6S & a choice to move to an 8 or 10 would have been work a few more dollars.

The insurance claim was easy to understand and fill out. Once completed, the claim was reviewed and my replacement device shipped in 24 hours. I was completely satisfied with my experience and I am happy that I chose to insure my phone.

My phone died last week and I called Asurion to have it replaced. The process was so easy and the person I spoke with was a huge help! I had my new phone 2 days later and all of my stuff (apps, photos, texts, contacts) were still there!

Exchange of damaged phone to a new phone went smoothly and expediently. Personable customer service rep. was knowledgeable and friendly. The 24 hour accessibility is very convenient with little to no question as to the validity of exchange necessity. Would recommend Asurion as a device insurance carrier to friends and family.

On 9/3/19 my iphone was replaced via the Asurion insurance program. It was replaced ON THE SAME day as the claim was filed, which was very convenient. On 10/3/19, my phone displayed "searching" or "no service". I contacted the carrier and they performed a number of tests resulting in the device recognizing the service. On 10/14/19, the same thing occurred. I phoned the carrier again and after being on hold, walking through the troubleshooting, etc, including resetting the device, it was determined it was the device.

The only frustrating issue was online. Sometimes multiple issue are the problem but it’s not permitted to be described online. My son's phone which started overheating finally shut down permanently. So, on my son's way home from the bus stop the phone fell out of my son's bag and the screen shattered. He was trying to get it turned back on as he hadn’t been able to power on because it had finally quit. Simply put, I think the website should be able to log multiple issues but also be able to explain that, in this case, the phone wasn’t broken because of the shattered glass, it was broken due to overheating issues.

The whole process was incredibly easy and fast. Setting up the claim took only a few minutes and I had my new device the next day. I am extremely satisfied and amazed at how simple it was from start to finish.

Wonderful company. I got my phone the very next day after I done my claim. Thank y'all for being so great. I would recommend this company to anyone. I give y'all a 5 star rating and love dealing with y'all

The service was very fast. The equipment got in one day from the time of my request. Returned method of the damaged phone was very simple to follow. Great experience over the phone and online. Thank you.

Everything went very well. What they said would happen, actually happened. The girl who helped us activate the phone was wonderful and stayed with us on the phone until the activation was complete. Geo, the tech that came to repair the cracked screen was also wonderful. Nice experience. :)

Very good, got the the phone a day early, got it activated, works good so far. I had to go to an AT&T store to set up a claim for the phone which worked out better, no issues so far, Customer service through the phone could be better.

My experience with Asurion was great! Thank you for all your help. Thank you for providing me with the help I needed and thank you for your great customers service. Well done! My screen was damaged because of an accidental fall and I got a replacement.

Such a great experience. New phone came on so fast. It was the next day I recieved the phone. Such great customer service also. They took care of me so fast. I love your service. This is my second time using this service in 8 years.

It was nice to talk to someone I could hear and understand! Also she understood I wasn't technology smart and didn't make me feel stupid. She stayed on the line and walked me through everything. She was great! I was very impressed with her help & patience.

Very prompt and got my new tablet next day which my kids loved but I loved even more lol. Thank you!!! You made a bad situation into a great experience. We really appreciate you making it so easy to return old broken tablet.

This experience went very well. Past experiences have not. This time I called Verizon and had them start the claim while I was on hold. Everything then went very smoothly. The device came within 24 hours. Thanks for the quick service.

Very impressed with the time of service and the professional staff that handle my call and the return time were very favorable As well. The overall time of my phone being stolen and getting this new phone were fantastic result.

I received a replacement phone when I encountered issues with my phone. The staff was patient and did a good job of helping me through the process. I truly appreciated the patience he had when I was struggling to locate the apps.

It was a little hard to understand my representative but after asking her to speak about it. She was very helpful and attentive. However I still hopeful that I'm paying the same price she said and not more. With that I am thankful for insurance and glad not to be without a phone.

Fast and accurate service. Response to request for service/device replacement was accomplished with minimal effort. Some confusion due to receiving a letter asking for information to complete claim after claim had been reviewed and approved on-line. Other than that, everything was done quickly.

Called them to make a claim to get my phone screen replaced, was told that there were no stores in my location that had parts. But I was just at the store and they said they have the part and the person I talked to from Asurion just said it must be a delay in the system and that I can wait for it to pop up in their system or I’m out of luck and have to spend more to replace the whole phone even though it’s just the screen, Ridiculous customer service not professional at all and lots of rude remarks were made. Do not recommend dealing with this company. If possible, would give 0 stars if it would let me

Got my replacement phone quickly. One of your tech support stained on the line with me while getting my new phone ready to use. Even though it was taking longer than normal because of some wifi issues on my end. Thank you all!!

My iPhone X broke a few months ago so I went to Bell and they told me to go through this company. I will never do that again. They made this process so long and complicated. I was without a phone for a month until they finally sent me my replacement. Charged me $300 and I didn’t get a new phone like they advertised. In their terms and conditions they state it can be new or refurbished. I got unfortunately a refurbished phone which the battery didn’t work on it. Wouldn’t last more than 5 hours. I called them back after a week and they transferred me over to another number and the call dropped. Said the number was no longer in service.

Excellent service at the AT&T Store in Fairview Park and excellent service on the new phone and transfer. I had no issues or problems. Everything occurred as planned and promised. The phone itself came with all I needed to return the broken one.

Our call was handled promptly. We received the phone by UPS the very next day. We found the directions for return easy to understand. I should have done it sooner because now my new phone works perfectly. I would recommend using this service.

Phone arrived quickly which is good, however I'd have preferred to only pay for a cracked screen yet was forced to buy a new phone for $168 due to where I live??? Asurion must not have screen replacement partners near me? A bit frustrating.

Online process was easy enough to get through all on my own, as well as transfering my data and accounts. Can't think of anything to complain about, the whole thing was pretty simple and straightforward. Thank you, keep your focus and efforts in keeping the online process simple and streamlined.

I rate this a four out of five. Reason being insurance took one whole day to process my claim. They were not updating my shipment. I had to be checking every other min for updates. Otherwise, customer service (activation) was great. The gentlemen that help me out to set up my phone was very helpful and patience with me.

I was very satisfied with the service provided. Excellent!, however this second phone is giving me problems. So I would like to speak with an Asurion representative. My number is **. Asurion expedited my Order quickly and in a very professional manner both times. The only problem is you keep sending me used phones that don’t work.

Thank you for the quick turn. Customer service is very impt and you met my expectations. I had some trouble with setting up the new phone so I contacted customer support and they walked me through everything and the phone worked like a charm.

I appreciate everything ya'll did, sending phone the next following day! I didn't have a phone for several days. I appreciate the expertise of expedition in getting my phone to my address. Because I didn't have a phone AT&T store was able to help me with everything, calling ya'll, following up. I appreciate everything that y'all done, to get my communication back and talking.

Justin was the best. He was patient, kind and walked me thru everything. Even when I didn’t have all the information for the email he took care of that too. I appreciated his help. Thank you Justin!! I hope all the customer reps are helpful like him.

The phone that was sent out didn't work. I called. You put another one in the mail or very next day everything was fine. Customer service is great. Couldn't ask for anything better. I would only recommend is because of the customer service. The people are very understanding and very nice and very helpful.

I have very fast delivery time. I was very surprised that it came! I had everything I needed in the box. But one thing I would say is that maybe you guys could collaborate with ATT so that when there is a problem with someone account you guys can take care of it.

My claim was resolved quickly with no complications. Easy to return my device and received my new iPad the following day. Definitely recommend having this coverage. The only thing I would change would be more detailed instructions for clearing your device.

Everything went great and smoothly. My only complaint was never knowing for sure that Asurion Received the damaged phone. The tracking continued to show “moving on to next facility” well after it should have been delivered. We, The customer, should have a way of knowing it was received. That is my only complaint. Thank you.

Approximately a hour after making an online claim, I spoke to a representative who canceled the replacement yet I didn’t receive confirmation. A day later, I spoke with a representative who couldn’t confirm anything one way or the other. I was told to wait till the next billing cycle and request a refund if there’s a charge.

I was very pleased with the speed with which it took in receiving my replacement device. Customer service was very professional and accommodating in assisting with my needs. I received the replacement device in the time that was stated by the consultant who assisted me. Thank you for everything.

My phone was dropped, and unable to fix. Tried to just get new screen, unable to do that, got replacement. That worked very well. The only concern I have is the price of the replacement, with insurance on the phone. Should be less.

I had to pay for it which kind of sucks and the first refurbished phone sent to me didn't work properly so has to be replaced. On the bright side service was fast and I got my phone within 24 hours. The second phone they sent works fine so far.

Glad I have this coverage, lost my phone while running my dog on the beach. Easy to make a claim, although the deductible could be less, Since I had this incident happen actually twice. I have been told the replacement phones could be refurbished, but I should get new if the original was new.

Awesome insurance plan if you break your phone frequently like I do???? You get a new (or refurbished) phone the next day and it is easy peasy to set up and then send the old one back. This is worth every penny. They also make sure it is actually you sending in your phone, not someone who found it just trying to money.

Great service, got my new phone the next day. Screen on old phone got smashed when dropped. Good job! Would definitely recommend to friends and family for peace of mind if something happens to the phone. When I get another phone I will use this insurance.

The response time was exact and the online process was easy to follow. I was able to track my shipment and know when it would arrive on my doorstep. Thanks for a painless process! I would definitely recommend this process to my friends and family.

I have insurance through Verizon for my iPhone. Because I was having issues with the battery I requested a replacement. I am now on my 4th replacement phone and this one needs to be returned as well. Each one is worst than the last. Some have had significant battery issues, one did not work at all, and my latest phone won’t support fingerprint ID. There is clearly no quality control or inspection of the “refurbished” phones. I can see there being 1 phone that slipped through the cracks but not 4 consecutive phones. Do not buy this insurance as it is simply not worth the money paid.

The customer service representative was very helpful, friendly and knowledgeable in helping me get my phone replaced. Told me everything upfront what to expect from returning damaged phone to setting up the replacement phone. I’m very thankful for their help.

I own a Verizon MiFi. I had dropped the thing so many times the screen was cracked and the back would not stayed on without a rubber band on it. Finally the screen got so bad I couldn't read it. For basically $10 I got to get a new/refurbished device that worked great. My only problem was when Verizon told me to swap it out I had some problems with other devices connecting. Because the screen was cracked it was impossible to read the settings on the MiFi. Asurion was great Verizon not so much so. Thanks!

I really appreciate and great service to working with. And hope to keep working with your service for the long years that up and coming & there nothing I can’t complain about. Did great on everything.. Keep up the great work Don.

Good experience. Shipping took a bit longer than expected. Process was a slightly complicated. Would be much if the staff at the cellular store location could do it for you in the store instead of figuring it out on your own.

The gentleman was absolutely patient with me because I was having a very hard time understanding but he was so patient and I got it done! I was very nervous and he explained it so well. I would recommend this company to anyone that needs help in connecting their phone.

Everything was great and was handled very professionally. Thank you. Thank you thank you for the best of luck in your area is only for review. I wish I could have the Mike watch. I love the watch. I could not trade it.

I purchased the loss and theft insurance from this company for the iPhone 11 Pro Max but when I lost my phone they would not honor the statement. The phone was lost on the 7th of October. I went into the Apple store where they say they could see that the find my iPhone feature was on at 10:38 pm on the 8th of October. When I went to fill the claim Asurion says that they could not see that it was turned on so they would not honor the claim. So even though I have proof from Apple since they can't see it in Asurion's system they won't do anything. All I can do to escalate the situation is write a letter to their home office. So I am supposed to go weeks without a phone and not even know if the get the info. Horrible customer service and a complete lie to their customers.

Very fast and convenient. I put in a claim for a lost phone and 2 days later I received a replacement. Not only that but I was able to call Pro-Tech and they helped me get my phone operational with all my apps and contacts.

I had great help with getting the phone replaced by Karen at the local AT&T Office, they phone arrived very quickly. When I went back to AT&T for help transferring files. I was very pleased with help from Paulina. I was impressed with the quick replacement, and the excellent help.

So glad I got insurance on my phone. It was well worth it. Asurion was wonderful. They were professional & most important FAST!! 1-2-3 & my replacement phone was on its way next day!! My replacement phone is working great!! TY Asurion for great customer service when it is really needed most!!

Worst Experience ever. In short, tech used wrong SIM card so the new phone was inactive. Phone overheated and stopped working. Called the help # and got AT&T selling line multiple times. Finally got a hold of the correct number, and then 2nd new phone was dead.

All was good. Just not too sure about the replacement phone that I received, dont hold a charge for long, always having to charge it. And a couple other weird little things. I hope it last me a long time. Thank You.

Your service was very professional and I appreciate the follow up. I will let my friends know how well you responded and how quick you were to correct the problem. I am glad Verizon uses this service to fix their products.

The agent was very friendly. She was sent a phone the next day and worked for a day then had to be replaced again. We did this at least 3 times and the new phone was sent the next day. It is currently working. Everyone was very helpful.

It was great - loved the experience. Didn’t know I even had insurance. Everyone was very helpful and concise. The one thing we had a problem with was getting the new device in a timely manner. We didn’t get it for 2 days and it was supposed to be “overnighted”.

The service was prompt, professional and simple. I am so glad that we have our devices covered in this way. Obviously we will be maintaining coverage into the future. I was particularly pleased by the ease of the process and the speed by which our replacement was delivered.

Process was easy. The only other time I used the insurance was when it was $5.00/mo. The phone was replaced free. This time it was the monthly ins. & $300.00. I was in shock. Otherwise great. The transfer of info from one to the other was complete. Thank you.

Simple to access. Quick to respond. Received a replacement cellphone the very next day. Wish ATT was as efficient & effective! Asurion covers your cellphone well, making filing a claim someone can complete with confidence, ease and assurance. Thank you Asurion!

Amazing service! From start to finish every person I spoke with was super helpful and made my already stressful situation a breeze to go through. I will keep using you guys and will recommend to everyone! Also the way that the whole shipping method was handled was super convenient as well.

I had far better service from you than my own carrier Verizon. From the start of filing my claim. To when I received my replacement phone. Then after I received it the help setting it up was made easy. Then you made returning the damaged phone just as easy.

I had a broken screen on my tablet and replaced it with a newer model. I just went online and filled the form and got my tablet in 2 days with a return package to return my old tablet. Everything was fast and easy.

Always great service! I wish every company could be like them! I had broken my phone, we submitted a claim and quickly got a replacement phone. Easy to return the old broken phone as well. Thank you for all the help!

Although the first replacement phone had issues they were happy to replace it which that phone was good. I was glad to have the insurance on the phone because you never know what is going to happen. Thanks for being there to help.

We were surprised when we received the phone the next day. We were told that but we didn’t believe it. But it arrived before noon the next day. And my son was walked through the set up process in just a few minutes. It was all very nice & easy!

Super helpful. I had a really good experience with this service. Friendly employees and super easy to use and work with. I was very happy with the outcome. The employee went above and beyond to make sure everything was going well for me.

Very helpful and customers needs were met. Definitely great service. The service is excellent and people treat you right. The phone was packaged good and delivered on time. They are great people. They have the best service network ever and the Note 9 has a nice camera and phone quality nothing like I ever imagined the very best network.

Absolutely worth to have insurance with you. The website was very easy to navigate although I have to look for the IMEI number, I found the questions reasonable. Replacement delivery was done in a timely manner. I would certainly keep insurance for as long as I own the phone.

Quick and easy replacement of my phone! Best program I ever spent money for! Representatives I talked to are very helpful, and listened to my problem and came up with a quick replacement. I am so glad I have Asurion to protect my phone! I would recommend it to all my family and friends.

I was very pleased with the response time and replacement of the phone. I initially, don't recall a listing of a deductible and I thought that it had been submitted. After going through the steps the second time the activation went well.

Dropped my phone into the lake on a Saturday afternoon, reported it to Asurion that evening and had a new phone on Monday. The process is very easy and fast. I did have to contact Verizon for some set up when I got the phone but it was still a fairly easy process.

My fiance’s LG ThinQ has a damaged speaker/microphone port to where he was unable to make calls. The process to change it was extremely smooth and easy, from calling in, to receiving the new phone (a Samsung 9) to sending the old phone back.

They walked me through setting up my sons replacement iPhone 8. Received the replacement within 2 days, even over the weekend. Great customer service! I would recommend to a friend. Hopefully, we won’t have to replace another cell phone through insurance.

I wasn’t happy with a, what I realized later was a self caused problem That was actually fixable, with my phone where I couldn’t erase my info. I called Asurion to deal with it and wasn’t pleased with the answer or so I gave them a very sarcastic tone. They remained professional and handled the situation great. I appreciate it.

My experience was practically painless minutes losing my phone. Asurion was easy to deal with and very fast. I was only phone less for two days. Thanks you Asurion you did a great job and your services are very fairly priced.

After the first claim it was simple and fast. Replacement was there the next day, no questioning after filling out the claim. We have made 3 claims all claims were next day. I have been completely satisfied with the experience.

Got my new phone because Speaker went out on iPhone 7. Received next day from Asurion. Asurion was awesome! AT&T needs to ensure that other iPhones sync with her IPhones that are not AT&T when software data is upgraded. Thank you!

Website kept timing out so I could not fully submit my claim or check status. Phone rep helped me submit the claim and status emails were timely and useful. Replacement phone arrived as promised and was easy to set up. Activation phone rep was helpful and the experience (minus the website) was very good overall.

We were happy with the receipt of our reconditioned phone and the help Of the tech that talked us through the process. It was difficult for me at 74 years old with hearing problem to completely understand. The rep was patient.

Customer service was well above average although I feel the phone should’ve been shipped the same day I called since it was mid day rather than the next business day but other than that I rated very satisfactory and they’re highly recommend the bubble.

Very professional experience. Had my phone delivered earlier than expected. AT&T helped with the installation procedure, and got me up and running in about 5 minutes. Will recommend this to others who have phones.

Submitted request for replacement due to damaged camera. Received replacement phone two days later. Chose time for person to call and help setup replacement phone. When I received the call I was unable to do it. Ended up going to AT&T because my husband was replacing his phone so took everything to store and they helped with data transfer. Easy.

I went through the process of ordering my new device through Austin and the process was surprisingly easy. I really appreciated that part. And the turn around time it took for me to get my device was just as great! Only took a day and a half for me to get my new phone!

It was not the senders fault but my phone ended up being delivered to my neighbors house instead and their dog chewed open the package and everything else but thankfully the phone was not damaged at all. So easy to get a replacement phone thru Asurion. Thanks again!!

Asurion was very easy to use and their customer service was very courteous and knowledgeable. The delivery was very fast and online tech support was patient as they helped me through setting up my replacement phone. The entire process was complete in less than 48 hours.

So refreshing in today's world. Lost phone and feel like a prisoner at home - plus all my info. I reported it today, they rushed a review after my affidavit and were so kind to expedite shipping my phone. Unreal. Appreciated!!!!

Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future. Wishing you all a lovely day and weekend. I was very glad to get my phone and send back there old phone back to you.

I thought the deductible was a little high but the overall experience was excellent. I had no problems at all. Asurion provided very quick service and shipping of my new iPad to replace the one I lost. I would recommend Asurion to other customers.

The associate I spoke with was friendly and understanding. The conversation took several minutes but the associate was able to process the claim during our conversation. Even better, I received my replacement phone the next day (on a Saturday). Overall a great experience related to filing an insurance claim.

I don't ever leave reviews but you guys were awesome! Had my phone the next day! Keep up the good work. It’s nice to have that option because you can’t do anything without your phone! AT&T has been great as well.

I’m very pleased with how quickly you got my son’s phone to us! Thanks so much! Unfortunately, the package didn’t survive his excitement. Could you please another box to me so I can send damaged phone to you. I’d appreciate it.

I was very pleased with the excellent customer service. The reps were knowledgeable and helpful. Really appreciate the thoroughness and follow-through. I would recommend Asurion to others, including family, friends, and colleagues. Keep up the great work and superior customer service.

My phone was seriously damaged due to my dog. Filing the claim was simple and quick. I received constant updates on the status of my claim which made the situation less stressful. My phone arrived within two days and included detail instructions regarding my new phone activation and setup. I highly recommend!

Not happy that color isn’t taken into consideration when replacing a broken phone but still happy with my replacement. I was very pleasantly surprised by how fast my replacement came and they did make it super easy to return my old phone.

I bought Wireless Phone Protection for $6.75 / month. It advertises: "We'll come to you or bring your device to an Asurion certified repair facility location." But per the website the only "UBreakIFix" locations available are 15 miles outside of NYC. No mail in option available (because given my address I am "not eligible"--but there would be if I lived elsewhere?!?) nor would local NYC branch of "UBreakIFix" nearest me cover the cracked screen repair. After 45 minutes on the phone I was referred to the CEO's office and spoke with Lacreatia who represents CEO TonY Detter. She was unable to provide a list of local Assurion authorized repair shops. I am cancelling the insurance and requesting a refund of all premiums paid as this insurance was sold under false pretenses.

My phone fell hit the ground and took a lot of tumble on stairs. I was working in New Haven. My wife called you up and you sent me a new phone. The phone I received had a small problem. You took care of that. Thank you for your service. Tommy

Thank you for a wonderful experience with my phone. My new phone arrived in a timely manner and sending the damaged one back was very easy. Having the insurance on my phone is a good benefit to have. I am thankful that I decided to carry insurance on all of my phones.

Services was great, my replacement phone came in a reasonable time.. I really enjoy my new phone. I used my phone a lot for work to track my emails and also I used for my income taxes business.. Thanks for prompt services.

Daughter dropped her phone and busted glass on both sides and two days later my other daughter lost her phone while out. Claim was easier to fill out than expected and shipment was quick. Never used the insurance but sure glad we have it!!!

My iPhone stop working, and the claim prose was very smooth, the staff was extremely friendly and helpful, the replacement, was delivered a few days later, and again the staff helped me to install and transfer all the data from my old phone and set all my apps.

I was concerned at first when the reply was "you did not have my model phone" but then in a couple days I got message one was on the way. I received it and am satisfied. The old one is on its way back to you.

I experienced excellent customer service at the local Verizon store that exceeded my expectations. I was very, very impressed with the quick overnight delivery service as well. You made it very convenient to return my old phone. Thank you so much. I would recommend this coverage to anyone.

Lost phone and watch, Asurion made it a smooth and simple transaction. Made life so easy. I got the replacements the very next day and was able to activate within minutes of filling the instructions. Thanks again. Glad I have insurance.

The Claim Process was easy. My new Phone arrived the next day. Your Setup was easy, the representative was courteous and patient. Awesome experience. I will gladly recommend Asurion to other cell phone users. Many Thank for a job well done!!!

I love the insurance protection. It is worth every penny. The techs have been nothing but professional, efficient, and courteous. I will keep using them. The customer service reps are very helpful and courteous as well. I will continue to use them.

I purchased a Defender Security Camera from Walmart and got the 4 year warranty. 2 years in I had problems and filed a claim. Asurion sent a return label and I sent the camera in. A few days later I received a phone call that the camera was full of bus and it was a biohazard for them to work on it. I requested a repair, refund or a new unit. Asurion said NO and that they were shipping it back to me. I received the package back and there were no bugs to be found. I spent an hour on the phone with Walmart Customer Service and they agreed to refund the purchase price of the camera. Asurion has good insurance unless you ever file a claim.

My tablet had a cracked screen and was running battery down. This was my first time experience with this service. It went very smooth and very satisfactory. I used the call in set or to setup my new tablet and all went perfectly. I would recommend this service. Thank you.

To whoever that receives this, I was very please with the service. It was a quick turnaround. I received my replacement overnight. So that mean my phone was down while I slept. I would recommend this service to everyone I know.

We had a great specialists who walk my daughter through every step and didn’t pressure her for quick closure. They made are of all data transferred and that she could make and receive calls and text. They even recommended apps that made the process easier. Thanks Asurion.

This company just loves to screw you over. I had issues with them YEARS ago when replacing an Samsung Android phone and their crummy re-manufactured phones and swore to myself I'd never use them again. Recently my iPhone XS MAX was destroyed and the clerk at Verizon assured me that Asurion has changed over the years and has become much better. WRONG! Got my replacement device after paying a nice $250 deductible and come to find out it is once again a crummy re-manufactured and practically fake iPhone. Lots of cheap plastic parts and much lighter than my actual iPhone when put on a scale side-by-side. Absolutely ridiculous that we pay this insane deductible then get shipped garbage, only to continue paying the phone company for the genuine phone we got in the first place.

Phone came within a day. Did not have the original phone because it was back ordered but all fine. Would recommend Asurion insurance if you have a phone. They were very helpful and really didn't have to do anything. Just file claim online.

I was able to get my issues resolved and customer service agents were very friendly and helpful. The service was also quick and precise. I love the options that Asurion provides and how staff work with you to get issue resolved.

The customer service rep was very respectful and understood my situation. She was able to help me process a claim and explained to me what I had to do. She also told me if I needed help with setting up the phone I could call back. She was very friendly.

Agents were very helpful. First call to them, the person I was speaking with told me to check with my provider and what to tell them to check my warranty first. After trying and trying to get in touch with them, I chose to just deal with Asurion, due to the fact that I just needed my phone for work. Called, and quickly, my phone was on the way. Got it next day... Thank you.

It was easy to get the new phone. Thank you! My son’s phone was broken, and we were sent a new phone quickly. The Verizon store gave me the number to call. The new phone is working well! I appreciate it being easy.

My cell phone got ruined when water spilled on it. I was so happy that I had Asurion insurance coverage. A new phone arrived in the mail the next day -- and I was impressed with how easy and efficient the entire process was. The only issue was that I could not access instructions to activate the new phone -- but my Verizon dealer provided the assistance I needed. Everything was resolved quickly and I really appreciated the efficient service. Thank you Asurion!

New phone was delivered quickly, but unfortunately the delivery never reach my daughter. She was notified that the phone was delivered her apartment, but it was nowhere to be found. Asurion sent a new phone to a new secure address and she did get the phone. Why don't you have someone sign for the phone?

I did not have a good experience with my phone replacement. I’d put in my claim on a Saturday. By Tuesday I’d heard nothing and when I tried to check my claim status online as directed multiple times, I could not check the status online. I called the number and was told my claim was canceled for an unknown reason. Then, after I’d provided everything multiple times over, I still did not have a completed claim. I still was directed via email to go online and complete my claim. Though I’d followed all instructions and prompts, it still did not work and I had to call....again. The whole process was inconvenient and stressful. My suggestion is to develop your website to actually work the way it is claimed that it works. On a side note...each time I called, though irritating that I had to keep calling, the people I spoke with were polite and professional.

What I appreciated was it was Quick And professional service and would always do business. The most important part of the experience was no hassle. If I had to pick an insurance company to use they would be the one.

Except for FedEx putting it where I couldn't find it all is good as soon as I get it set up. Yes and that's why there are laws to keep people in their homes so y'all and many more about the position of the younger drivers now shouldn't be out there.

Asurion promised me a new phone in 2 days. Not approved nor shipped by day three! Asurion phone system does not allow me to speak to their people at all. The system makes me enter my phone number and knows this is a follow-up call. It just tells me it's in review (3 days?) and refers me to their website so I can leave this comment. Still hoping for a quick response?

This was the easiest warranty replacement that I have ever done. The website is very user-friendly and the phone arrived the next day. Made the process extremely easy. My son was very pleased that it arrived so quickly. Very satisfied.

Please note. This phone must have been refurbished as it doesn't work properly. As I'm making a call it turns off at times. I was using the hp's and it keep turning off. I had to reset it several times. It keeps putting a message asking to approve touch phone or screen. It also had a small crack screen. Is getting bigger with time. I stop at Verizon station I was ask to contact you.

The online replacement process was so much easier than I had expected. I received my phone as promised with in 2 days. To my surprise, although I didn't not request a new charger or accessories which I badly needed; my replacement phone came complete like a new phone purchased. Thanks!!

The phone came in one day. The AT&T representative at the store was very helpful and completed the paperwork for us. We're very happy with your service. Thank you. Because the old phone won't keep its charge we could not wipe it.

It was a pleasure working with Asurion. They had my phone replaced the very next day. I had to have my phone as I work from it. I will ensure all my devices with Asurion from here on out. Thank you for listening.

I contacted to verify that I was unable to recover contacts and my photos from the phone I lost. Because I do not use the cloud to save things they are lost. Very polite and professional representative that I dealt with.

It was a very fast and easy experience. I would recommend using Asurion for your phone care needs. They worked quickly to get me my new phone and made it easy to ship them my old one. 10/10 would recommend using them.

The person I talked to was extremely nice and knowledgeable. He answered all my questions and resolved my problem. It took him very little time to get it done and he was very caring. I was impressed with his knowledge and speed.

Everything went well and happy with my experience with Asurion. The only thing that went wrong is FedEx delivered my phone to the wrong house, I was able to get my phone then same day but the FedEx guy who delivered my phone never apologized or even came to the door to give me my phone, just dropped it off at house and left.

The on-line process was user friendly and worked as promised although UPS was delayed delivering due to severe weather (we were warned about this). I appreciated the delivery tracking feature. Quality of replacement appears to be very good and support for set-up was available.

Fiance broke his led lights in the back of the glass screen. And we went to AT&T to claim insurance and we received an upgraded phone at no additional cost and received it the next day. He's loving the phone every since.

The new phone came fast & was very easy to set up. All my info transferred over with no glitches. Very easy process. Working with the gentleman at AT&T, I received my phone sooner then expected. I was surprised that my daughter set the new phone up for me.

Broken phone for **, We received the new phone with no problems. It was my son's phone that was destroyed. Even though I was a little confused I got through it. My son is happy with his new phone and I am too. Thanks for a job well done.

This experience was outstanding. My teenage son went on a trip out of state with some friends for the weekend and his phone was stolen while he was at a waterpark. It was distressing for him to be without his phone, and for me to not be able to reach him. I submitted a claim online the next day (Monday) as we waited for it to maybe show up before he left to come home. We had the phone by Tuesday afternoon. On top of everything, since we haven't used our insurance before, we got a discount. Thank you so much for your efficiency and helping us resolve this issue.

Quick. Easy. Straightforward. No arguments. So happy to have this service. They were great from start to finish. It puts your mind at ease to be able to count on reliable people such as these. Thanks, Asurion. Until the next time...

The representative was very helpful and friendly. She tell me exactly what I need to do when I don’t really know how to get my sim inside the phone. She guide me to put it correctly and my phone start working perfectly, thank you ANA.

The service was excellent and fast and the iPhone was good quality replacement and the customer service was also excellent and no hassle. Verizon is also a good service to have. l love the fact I received my phone the very next day. That was great and important to me.

I have literally had the worst experience with this company. Want your phone screen fixed? Sure! All you have to do is a 99$ and get downgraded 2 generations and no one tells you, and if you have a problem we can’t help you because there is literally no one to talk to. I’ve emailed them, call the customer service number, even had Verizon try to help me. ASURION SCREWED ME AND I CAN'T DO ANYTHING ABOUT IT. I’m never using this service anymore, I get better service waiting in a McDonald’s drive-through line and they are known for spitting your food. I’d rather do that than go through Asurion again.

I heard it but this is the best service they had it my wife lost it and I got to recover from insurance within a week which is great service. Cara solution was an excellent day try to help me each and every corner to resolve these because I doesn’t know how to do much but they’re grateful.

Everything was good except they forgot to send a return box and a sim card with my replacement device. Phone is perfect so far. I'll follow up when I receive my sim card and send my old phone back to AT&T. Now the customer service agent was absolutely astounding. I gotta say A+++.

I was very pleased and satisfied with the assistance of the associate, and the quick response to handle my problem. My cell phone came as scheduled and the associate at Verizon center was very nice in getting my phone on and made sure all of my information was transferred to my new cell phone.

Phone was lost. Asurion replaced in within 48 hours. Excellent customer service! Thank you Asurion!! No problems with replacement process! Highly recommended Verizon and Asurion! Will keep my Asurion insurance for sure! To replace a phone I thought would be difficult for sure!! No problems at all!!

Performance met all expectations. Great product. Love them. Easy to file a claim online. Easy approval. Quick delivery. Easy to bring up new phone if you are backed up. Your own fault if you’re not. Wouldn’t go without it. Easier to get a claim approved in to fill out this damn survey.

Awesome job, great customer service. I received my phone in a timely manner and the packaging was perfect. The whole claim process was easy, quick, and fast. If I had to submit another claim I would be happy to go through this easy process again.

I had no issues once I was able to talk to the right person. It took several calls to get in contact with the person who could assist me with the claim. The phone was not in stock but the several days were not an issue because my husband was able to use my phone.

Replaced iPad Mini due to broken screen. Process was easy and the replacement showed up in a reasonable time. Still had minor issues with SIM card but AT&T store took care of that. Overall we are pleased with the process and the end result.