Asurion Reviews

I am very pleased with the handling of my claim. This has truly proven I made the right decision having insurance coverage and would definitely continue to pay for such coverage. It was easy and quick to file a claim with no hassle. Thank you.

At first in the claim, the unit that I received had motherboard issues. Thanks God we managed to know that since cell was working perfectly but once we shut it down and started it again, it just won’t work again. Thankfully Asurion helped me with a second claim on that phone and everything worked out fine.

I was very pleased with the service I received. They overnighted my phone and I was back in business.. Very good customer service also!!! I had trouble with the set up and called their customer service and went so smoothly. I had a great experience.

Filing a claim online was not possible because there was not an option to receive an email with the verification code instead of a text message. My phone was completely dead and there was no way to receive a text. I called instead and the rep I spoke with was very helpful.

Customer service was great. It was very easy, and I got my replacement fast. It was overall a very good experience. I do recommend calling than just using the website. They said the replacement I needed was unavailable, but when I called it was no problem at all!!

Great service. Our first phone was not delivered due to UPS error and they sent another phone ASAP. We got the new phone the next day and the call to customer service was very easy and quick. Very happy with level of customer care.

The representative was very knowledgeable and friendly. She answered all of my questions. She made sure my replacement phone was going to be delivered the next day. I appreciate all of her help and how friendly she was. Thank you!

It was a little crazy trying to get it figured out but they finally did and we got the phone mailed to us! Set was a little tricky! Wish we could have had it delivered and set up by a person! But it all worked out!

I had a broken screen. I went to the store. They gave me the information I needed to contact Asurion. It took 5 min to put in the info and I received my new phone in two days. I love it. So easy and efficient.

Made my request and got my replacement the next day. My wife was hit by a car while riding her bicycle and her cell phone was damaged beyond repair. I was anxious to replace her phone and attempt to retrieve her stored information off the damaged phone. Thankfully it worked.

I like that I receive the iPhone next day. Just I don’t like that when we call to make a claim the machine that comes out asked too many questions. I think it should just get us to a representative fast.

When my device failed, the replacement device arrived the next day and everything to return my broken device, including shipping label, was provided in the box! The process was very easy to follow and hassle free! I would recommend this service highly.

My claim was processed very quickly and I received my replacement device the next day! The box came with all the instructions and tools I would need to switch over to the new device. Returning my old device was also very easy. Just put my old phone into the box, put the label on and dropped in it the mailbox.

My phone was stolen and it was replaced within 2 days I love my coverage. I don’t worry about these iPhone or iPads I have because I know Asurion has my back. Thank you for always being there and the paperwork is so simple. The claim process is awesome. Anyone can do it. I really like that.

It was pretty nice when my daughter's new phone arrived with an employee from Asurion to help set up the phone or answer any questions about the new phone. Even though we had to sit outside with our masks on, he was very informative and pleasant. Thank you.

They were very quick and accurate with the response and sending my replacement. The system is very easy to use and the step by step help makes sure that you perform the process correctly. They got me my new device within a day of me filing my claim. Great experience.

Asurion provided a quick replacement for my phone when it broke. Good turn around time and I received it the next day. It was easy to send my old phone back in the envelope provided. The Flat fee $100 charged was appropriate for a new phone.

My phone screen was destroyed, but even with very limited function, I was able to submit a claim and received immediate feedback (on a Sunday night!!) that it was approved and then a new phone was on the way. Less than 48 hours later, I was going to go with a new phone. Amazing!!

Claim and service was fantastic. It shouldn't take 40 words to describe good service but everything went good from the start of claim to the delivery date so I wouldn't change anything. Thank you for your prompt service. Again have a good day.

Everything went just like it said it was supposed to go. I received my replacement phone by UPS. Inside the box with the phone was a UPS envelope already labeled. All I had to do was place the old phone inside and seal it. Then I dropped it off at UPS pick up location.

Claim process was quick and painless and I got my phone in two days. It would be nice to file the claim and be able to pick-up a replacement at a local store rather than waiting for it be shipped to me. Maybe something to think about.

Made everything so easy and they were so professional, so nice to me as a senior citizen. Thank you very much. They were so helpful and explained everything to me. It was quite incredible and I wasn't talked down to. I was treated very very well. Fast service. Got my phones quick. Can't say enough good things about it.

Good service, patient with me, I had problems with the transfer of data from the old phone to the New Phone. Then I misplaced the prepaid envelope, so I was late a few days in getting the old phone back. Best Regards, Lawrence.

Very patient, walked me through all the steps and assured me when I would receive my device would arrive. And the sales associate was great at explaining everything to me so overall I would recommend the phone service to people I know for sure.

The knowledge base and patience of the ATT rep who sat with me in the store and stuck with me the whole time while I processed my claim was the most important and critical portion of getting my claim submitted. Whenever there was a glitch, or perpetual spinning wheel, he knew exactly what to do and got me through the process from beginning to the end. He also helped me lower my bill by analysing my current plan. I ended up with 2 watches, a better plan and a lower bill as well as a replacement phone on the way!!

My experience was very well. I most definitely appreciated the constant reminders of the next step of completing this process. I have a lot going on, a mother in hospice, running my own business so the reminders were so appreciated!!! Thank you.

The process was quick, painless and easy. I simply said what was wrong with my phone and they determined that they would send me a new one. It arrived the very next day. I simply backup my old phone and recovered it on the new phone and the problem was solved. They also sent a prepaid postage envelope to return the old phone to them. I just had to drop it off at UPS and they scanned it end and sent it back. I revived an email saying they received it and the case was closed. Great service overall.

I think the deductible is too high especially with the monthly fee to carry Asurion but the service is good. Turnaround time is reasonable too. When you pay a monthly insurance fee though why should there be $200 deductible, seems to me that $100 or less should be sufficient or maybe the more expensive the phone to begin, the lower the deductible rather than just one deductible size fits all.

Lost my phone in a lake and got a new phone the day after I made the claim! I'm glad I kept the insurance on my phone even though it was paid off, otherwise I'd be locked into another two years of phone payments.

When my tablet fell and the screen cracked, I went online and filled a claim and it was so easy to do. The replacement came within a few days and all I had to do was send the other back. It took like no time at all. I am very happy with the service I received.

Had one question and they answered it no problem. Claim process was easy to make and the phone arrived within two days after I made the claim. The staff I woke too were nice and polite and happy to help.

We received our phone with Fast delivery and phone was in new condition. It didn’t have a SIM card so we had to set up our phone by going into the store. Thank you for being efficient in a timely manner.

Individual that helped process my claim was so helpful! Found a matching device in stock that it wasn’t showing online. Answered all of my questions and just made me feel better about the whole situation. Was scared to initially make a claim but she made it a very smooth process.

My daughter phone got wet and it started getting stuck on applications, where we couldn't even answer the phone. The lady on the phone was respectful and kind. She was so professional and excellent customer service skills. She understood my discouragement and was calming through the process. She was very thoughtful and helpful.

The phone was delivered on time. I was satisfied with the order. I have always have great experience with Asurion when I need to replace my phone. You guys did awesome job. I ordered on the weekend but I received my phone by Tuesday.

I've had my mom's phone replaced 3 times so far and have had no trouble doing so. I am about to make it a 4th time. Great people with good attitudes and know what they are doing. Some companies really don't know what they are doing.

It’s difficult when you have to verify your info via text or email, but can’t used your phone or log into a new device without text verification. That was frustrating, but at least I was able to get it resolved... eventually. Phone still arrived the next day even though the claim wasn’t approved until after 5 which was great.

I was quite happy, mainly because there was minimal hassle and paperwork to complete to get our replacement phone. The phone arrived within a couple days, as promised and returning the broken phone was also easy, with the provided shipping envelope/box. Thanks!

The transactions were quick and relatively seamless. The deductibles are a bit high, especially for phones that are over 2 years old. One phone was ready the day of, which was very convenient and the other arrived in two days. Other than the cost it was a great experience.

Great service. Great customer service. Very friendly helpful staff. I will totally recommend to everyone to buy insurance for their phone??? Because you never know when things are going to happen in life and you probably don’t have money to buy a new one. Thank you???

Exact phone replacement came very fast. The only complaint was that the SIM card that came with the phone did not work. I had to go to a local AT&T store to have them manually activate my new phone. Everything else was perfect.

The process to replace the damaged device was smooth. The online portion was simple and in a few steps. The device also arrived faster than we anticipated. The return process was also simple and easy to do. I will not hesitate to use if anything else happens to one of our devices.

I got my phone the next day but the sim card didn’t work so I had to call my carrier to resolve the issue and once resolved the phone worked without any problems. The woman who took my claim was very helpful.

The process was self service. I was able to easily open a claim through a link sent to me by AT&T. I reported what happened to my phone, I was given a deductible amount and sent a new phone within 3 days.

Everything was handled immediately and with care. My iPad was stolen and I called to report it -- the rep handled everything quickly I received my replacement iPad in a few days. Then the next rep helped me program it and get it working. Everyone was really nice. Was a seamless transaction. :)

Everything was so smooth! It was easy to file the claim and very quick response. The shipping was fast as well. Received the same device and was able to set it up without any trouble. Altogether it was a great experience. I would definitely recommend.

My sons phone was unfortunately stolen. I contacted AT&T Who referred me to contact my insurance on the phone. I placed the claim online. It was easy to do online. We received the phone within a couple days. Smooth process to make the frustrating situation better. Thank you.

I’m pleased with my new phone and will continue to do business with AT&T. Phone was here in 2 days and connected. It was easy. Would refer a friend or family member. This is my first time doing the insurance this and it was a breeze.

Asurion delivered exceptional service and quickly delivered the replacement phone. I have used them a few times over the last few years and they are consistent with timely quality service. The online system is easy to use and fast. A+++

I've paid a premium for over 3 years. My phone screen was lifting up. Unfortunately after paying for so long I still had to pay $100 to get a new phone. They no longer had my model but sent me a very nice, brand new not refurbished, replacement phone. Very easy to convert over. Very pleased with the service. Only complaint was the hour or so wait to get a simple question answered after I got the phone.

The Asurion customer service instantly taught us how to troubleshooting over the phone, and no doubt to made a decision to change a new one for us with the next day delivery on weekend. Thank you for the highly effective service.

The overall process was very simple and easy. The new phone was shipped quickly. The instructions were very easy to follow. Unfortunately, we could not access the damaged phone, which made the actual setup of the new phone quite easy. We are glad we have insurance on our smartphones!

New phone arrived promptly and I worked with Apple to transfer data from old phone. I was surprised to see “new” phone provided is AT&T “Certified Restored” rather than new. Please email me or call me (**) with explanation. Thanks. Robert

Process was simple, item arrived as described and in a timely manner. Representative was very helpful and answered all of questions. Being this can be a stressful situation all my concerns were met. I could not have asked for a simpler process.

I have had pests problems outside of my home for years that I have tried to tackle on my own, but with no results. With the treatments from Asurion, my home is pest free and we are so grateful. I highly recommend this service to anyone who’s looking to get rid of the pesky pests once and for all!

My new phone arrived in two days which was very nice. Everything was in great shape when it arrived. I was able to set most of it up myself. Nigel, the pro tech, was very helpful in helping me finish activating your phone. Overall, it was a very good experience.

I did a report online and took be 10min not even, that same day it was approved it shipped out and was here as promised. The activation process was bit complicated but I managed to figure it out. Thank you.

Our granddaughters phone was stolen. The most difficult part of the experience was in getting the claim submitted. The app wanted to send a code to the cell phone that was stolen, couldn't get past that. So I tried calling Asurion time and again but no one ever answered! I finally had to call ATT to get them to connect me. I do want to thank the Asurion gal that helped us get our granddaughter's replacement phone operational... She had the patience of an angel in dealing with our angry and abusive granddaughter. She kept her cool and did a great job!

Very please with your service. Very helpful staff. They went the extra mile to make sure my needs were satisfied. I use to have a bad opinion about this type of service but they sure changed my mind. Thank you.

Thank you very much. I'm so happy y'all gave the phone from that day to another. So very excited to use this other phone. Hope you get the phone I sent you. Thank you so much for y'all service. Tomorrow I am sure will have to get you????

I've never had a problem. We have always had fast, friendly service and claims. Phones are so expensive so I feel it's worth every penny. I decided on insurance when my son was a teenager. I'm grateful for this company providing protection for my investment.

I couldn’t use my phone after the screen cracked and I was very desperate. You guys got me a phone in 2 days! It was very easy step by step process of claiming and setting up my phone. Thank you so much!

I was shocked to receive my replacement phone within 24 hours of putting in this claim. Thank you In this matter. My experience was excellent. I received help and also phone was tested by Technical and was told that there are others claims involving Face ID and Apple Pay problems.

My representative who assisted me was awesome. She even spoke w/ my son to ensure him his device would be replaced. It was much needed and a big deal for a five year old. I’m so thankful for her. She was attentive and made our night.

The customer service was fine. The only issue I had was I had to call back even though I was assured I would get a callback to complete the transfer of the data. None called. It took a call on Friday of last week to finally get the phone activated.

I received my phone within 2 business days as promised. I chose not to return my old phone because it didn't even work enough for me to wipe it. I hope this will not cause excess charges on my bill. Thank you!

Everything went well except for activation. Had to go to get AT&T store to get activation completed. Phone arrived on time and the return process was very easy. The new phone works as expected. Glad we had insurance. New phone matched the old phone exactly.

I’m very pleased with the fast turnaround. My kid uses this phone for medical needs multiple times a day. It was accidentally damaged to the point of it being unusable. We had to resort back to old school methods of dealing with the illness. So glad to have the phone back and working correctly. Thank you.

I had to actually call Asurion as my phone would no power up to receive a text message to complete an online claim. The hold time was a little long. Once I was able to speak with a representative they were very courteous and helpful. I received a new phone promptly. I am very happy with the service and plan.

It was a great experience and fast service. They really helped. I absolutely don't have any complaints and will recommend them to family and friends. They are very helpful. You can't go wrong with this company. My family has no issues with them.

I have had nothing but awesome service with you folks! The warranty and replacement phones have been excellent! Very easy process to go through this whole time. I have had this insurance for several years! Very pleased! The customer service was quick and professional.

This was a quick and easy task. I use my phone for work and it was detrimental I get it replaced ASAP. I had my replacement within 24 hours and back on the right track. I recommend Asurion to everyone. Great service.

Asurion folks were informative, accurate, and prompt, and the website was easy to use. We got our new phone earlier than expected, and even the activation was easy! We hope never to need Asurion again (the loss of phone can be devastating - and even unsafe!), but they were such a pleasure to work with.

My replacement phone was received quickly on the the next day. The new phone looked nice. The directions to follow made it easy to get the new phone in working order quickly. Mr. ** at AT&T was excellent in assisting me in setting up the new phone.

Was easy to contact someone in regards to my claim over the phone. They were helpful and got the new phone to me ASAP. I am glad that I had the Asurion insurance coverage to cover my damaged phone. Thanks Asurion & Verizon!

I am careful as can be with my devices but accidents do happen. Phones and chargers have issues, life happens so to speak and when it does happen it is so nice to know that my carrier and my insurance Company Asurion is trusty, steadfast and right there by my side to get my family up, connected and running seamlessly as possible -- Thank you so much!

The repair was very smooth, there were no problems at all. The technician did a great job, he communicated the process of the repair in advance and had the phone back in our hands very quickly. We were very satisfied with the repair.

The whole process was very fast, from submitting the claim, to approval, to getting the new device. The instructions were all very clear throughout the process. They provide clear instructions, with the right amount of detail, for copying data from the old device and activating the new device. They provide packaging and a prepaid postage sticker for returning the device.

I kept losing contact, they could hear me but I couldn't hear them. I had to make 3, 50 mile round trips before the problem was corrected. The phone was reset, a new SMS chip was placed, but it didn't help! So I filed a claim!

Excellent service, quick and accurate. Very responsive, and understood how to make things right. Sent the correct phone the first time and were knowledgeable of carrier and program requirements. Appreciate, the courtesy and knowledgeable staff. Would recommend your service to friends and relatives. Thank you.

The process was fairly seamless after I was able to actually make contact with the company. I believe that due to COVID it was a delayed interaction. But once I got through and got my phone it was very easy.

Quick and simple service. Gives you options of replacing screen or phone. For the amount insurance cost a month it would be nice if phone replacement was a bit cheaper. Overall great service and the replacement phone arrived quickly with no issues.

Excellent help on phone everything was taken care of and replaced. great people skills. Would recommend to anyone that this is a great thing to add to their phone service. Everyone should do this so they know they have a great backup to phone repairs.

Very easy to submit claim. Phone came by Monday even though it had been a holiday weekend when my phone broke. So glad I have this service. I will definitely keep this service for my current and future phones.

Well I bought my item and the insurer promised to pay me the amount of the accessory which I am sending the receipt of the purchase. They showed me trust and honesty. They were very kind and very happy that they solved the problem for me very quickly. I thank them all patience and kindness.

Prompt and painless to get the phone. Will see how switching over goes on Friday. My daughter, whose phone it is is on vacation with my sister. I will see her on Friday so that’s when we will activate it.

I enjoy the times I've had to replace my phone from cracks. Great service. I was worried at first when I received an upgrade for my Note 9 but after talking to my carrier and Asurion I was no longer worried.

This service was incredible. I filed the claim and within a day and a half I received my new phone. They were helpful and very understanding. 100% would recommend this service to anyone. It was worth the wait and I will use it again if I need to.

Fast service. No runaround. The staff helped me with paperwork and it really cut the time I spent worrying if I had done it right. Faxing is not easy to access, this is a small town and I was so thankful!

They are a scam company. Look at yelp reviews. Don’t believe the reviews on this website. They are rude and don’t show up to repair your product or appliance. I have scheduled multiple appointments and they will not show up or late cancel- same day after waiting for week to get an appointment. I would avoid Asurion like the plague.

Representative was wonderful. Some issues when phone arrived. The iPhone that was sent wasn’t rose gold, it was gold. And only holds a charge for two hours after a full charge. I’m not happy. This was obviously a used phone with issues not resolved!!!

3rd customer service person finally helped me enough to get the device operational. The 1st customer rep said I was a biz acct and after much time waiting, a 2nd person after a long hold answered then we got hung up and your salespeople didn't call me back and they had a backup number. I called again talking to the 3rd rep and she said no idea why the 1st person said it was a biz acct which it is not.

After experiencing issues with my WIFI for about a week, I was happy to receive my replacement phone in as little to 1-2 days. However, it was a bit tricky to activate my phone because I had to call ProTech multiple times.

My phone was dropped in water and ruined. I went to my local Verizon store where I was my problem was noted and I was quickly processed to get my replacement phone. My new phone arrived at my house by 10:30 the next morning. The entire process went very smooth.

Initially I twice received the wrong phone but eventually Maria spent two hours with me on the phone to submit a new claim and I received my new phone 24 hours later. It was also upgraded to an iPhone 10! Well done Maria.

Thank you, for great customer service. I received my replacement phone in a very timely timeframe. There were very easy to read instructions with great direction of what to do and when to do them. I was able to follow very easy. All return material was also included.

Quick and easy process. I live in Alaska and my phone shipped the next day and I thank you guys for that. I really needed a phone. The phone I receive was in precincts condition and I was very excited to use. Activating my phone was a one step process.

I had a new phone on my doorstep in less than 24 hours! That is amazing! Same phone, and little cost compared to what I could have had to spend on a new phone. The only rough part was the activation part. The people were very slow to respond and get a hold of online.

The phone arrived in one day! The tech who helped me set it up was amazing. He was so polite and caring. He was on the phone for almost an hour making sure everything was correct. We had great conversation while waiting.

I have been a happy customer with AT&T for 15 years. My last experience was great, the Agent was prompt, precise, courteous and on top of my issue. She resolved the matter expeditiously. I’m absolutely satisfied with her efficiency. I have successfully changed our WiFi passcode with no problem, thank you. For making my issue simple and exact... I look forward doing business with you.

Had cell phone with broken glass. Called carrier and was directed to Asurion. Representative took our information, asked a few questions, explained cost of replacement and promised to send out replacement phone. It came second day after call. Only had to deal with broken phone for 3 days. Very pleased.

Everything went well except for my other phone. It died and there's no way to charge it. Other than that got some of my information back on the new phone. Call the AT&T office for advice to turn the phone on. Receive the answer was looking for.

Asurion has been great! I’m very happy with everyone that I dealt with and everything that you did was just perfect. Thank you. My insurance claim was processed perfectly. And my new device shipped just when I was told it was going to ship.

It was quick and easy. Set up at home was a little difficult and had to go to Verizon to verify. But overall it was an easy process with great customer service. I got a quick response via email and all instructions were included. It was easy to follow and no red tape to have to jump through.

Received my phone faster than I thought [Next day]. The rep was very easy to work with and fulfilled our contract without issue. Glad I had insurance on the phone. My husband isn't the most responsible when it comes to taking care of his things.

The person who answered the phone when I called was polite, and efficient. I appreciated her expertise and it was a good experience. The mailing arrived when she said it would, which is always helpful.

Super excited that I didn't have to pay a high deductible. I did experience difficulty transferring my info over. After talking to 4 pro tech support to no avail. I ended up taking my phone into the store. I'm happy now Jarrel at the store in Snellville was very thoughtful and helpful with getting all my info back on my phone.

The task of replacing my defective tablet was seamless, easy, and delightful. Thank you for sending the replacement very quickly. The Return instructions were very clear and easy to follow. Thank you very much for being there for me when I needed you!

I filed a claim online on July 28, 2020 and it was very easy and self explanatory. My phone arrived the next day. Great Service. I have been using AT&T as the carrier for our business and always get the best service.

Yes he was very helpful. Called and showed up on time. He went over the new phone with me and showed me how everything works. I’ve never had that service offered to us before and we’ve been with AT&T for probably 15 years at least. This is very helpful for people that’s not up to date on all the advanced technology. I would recommend AT&T to all my friends and co-workers. Thanks.

I ordered my phone and had it the next day, I’m actually writing this review on my new phone. Hella happy with it. It’s like I never lost my phone in the first place. Thank you Asurion, is recommend you to anyone.

I filed claim via phone. When you DO NOT have your phone (reason for filing claim) it is challenging to file a claim. Once able to navigate the IVR to real person I found the process to be very consumer-friendly. Thank You for having trained personnel. It made a VERY unfortunate situation on my end seem like I had help and I wasn't in this alone. Go grab someone's phone and watch them come unglued as they realize it's gone (stolen or lost). It is amazing how connected to this I have become and I'm not alone in that. Only word I can use to describe that feeling is "disheveled" . THANK YOU to you and your team!!

5 Stars, Very quick service! I had a new phone one day after submitting the claim(and I live in a remote area)! AT&T was also very helpful with the process from start to finish as well. I would recommend to a friend!

I made my claim and by the next evening the phone was on my porch. The whole process was very easy. The claim process is very straightforward. The only thing that I have to complain about was that they forgot the little piece to put the sim card in the phone so I had to take it to AT&T to fix.

Shay was great. Great customer service, very courteous, professional, well-spoken. This would be five-stars if the phone that was sent out to me to be replaced actually worked. I am currently in the process of trying to get a replacement phone for my replacement phone >:T.

Very quick and easy instructions. Everything was clear. The phone arrived quickly and the instructions to transfer were easy to understand. It was the easiest transfer I have done. I did not have to have any help for the first time when dealing with electronic issues.

The rep was fantastic. Professional, Courteous and knowledgeable. Got the issue resolved immediately and even gave me a callback to verify all went well. Walked me through the process from A-Z and was patient doing it.

Quick and reliable service. My claim was processed within a couple of days and my new phone was shipped. It was easy to return the old phone as well because the return packaging was provided with the new phone. I will use Asurion again in the future.

Lost my phone and had no idea where it was at. With AT&T, the phone was disabled, my claim was filed and a new phone was in my hands in less than 48 hours. How is that for service? I would say AWESOME!!!

I am grateful for ASURION helping me get my phone situated, due to the mistake that At&t did the Representative from ASURION was very helpful, professional and I greatly appreciate for them. You never know what you got good until it's gone.

After speaking with an agent she answered all my questions and I received my phone very quickly. I had a small issue after transferring my phone which was handled but another agent. She was very well informed on how to assist me.

I was confused at first, called through AT&T and thought that was all I needed to do. Received an email and went ahead and filled out the form. Once the form was completed everything went smooth. Quick turnaround! Received my replacement phone the next day.

You have one of the most efficient and valuable services I can think of. Nothing works better and save you from going down a potentially dangerous situation when your phone is lost, stolen or damaged. Excellent professionalism! The attention to detail when mailing back a found or damage phone is also super important.

Thankful for the delivery of the phone. However I was on hold for over 90 minutes on Thursday only to be hung up on. Again on Friday three times I was on hold and disconnected. FINALLY I got someone that actually took care of getting the phone working. SIM card that was sent was not set up,.

Quick; very quick response. After calling in my claim I received the phone the next day. I received detail instructions on how to set up the phone and return the broken one. For me purchasing the insurance was good investment.

The touchscreen was damaged on my wife iPhone XS. Thanks a lot for the effort and support to result this issue. Love the service and the experience. I will recommend use Asurion for future. Great move from AT&T to hiring this company to manage those issues.

Allows great assistance with AT&T! I've been with them like 15 years and they have always been helpful and courteous. We have also done a lot of international traveling and their international plans have been ideal for our needs! I would recommend AT&T highly as a carrier!

I got my new phone quickly. I needed a little help transferring my photos. Susie and Chris helped me when I couldn’t figure out How to accomplish the task. They also gave me pointers and texted me some links that would help. They were so helpful that I didn’t need to use the links. That were very helpful. Thanks!

I was very pleased with the customer service that was provided to help get our replacement device activated. Also, the delivery was very quick the new phone was delivered the next day and we had the new device working by that evening. Thank you!

Very satisfied with the Asurion Insurance service. Was an easy process submitting my claim and the replacement phone was delivered the following day. My iPhone was an older model and they upgraded me to a newer model iPhone no additional charge.

Easy to use and fast delivery. Super easy set up. Ordering and explaining issue was very easy dropdown made it very easy to work with. They used an expedited delivery service for no extra cost. And then once I received the phone it was ready to go.

Your service is great! The phone was delivered sooner than promised, and activation was easy! The phone is working properly, and all my apps were transferred, the phone looks like new... Thank you guys for the great service!

It took 4 tries to get it resolved, but finally a phone that works. They kept sending me defective replacements, so that has been a huge time killer and a pain to get this situation resolved. I would recommend that refurbished phones be better tested before sending them to customers.

I lost my Cellphone on vacation and you guys were so quick in sending me a new one. When I got home I opened my phone and Asurion helped me completely set up my new phone with no problems. I was so thankful to be helped so quickly so I would have a phone to return to work!

Timely taken care of with easy instructions. Perfectly and seamlessly done! Thank you! So very thankful for Asurion covering all of our devices. I would recommended these services to anyone! Very well worth the small investment. If you have not taken advantage of this service in the past, sign up now!

Quick, accurate service from when I first called, to delivery of a new phone, to return of the old phone. Way better than I expected - excellent customer service. Everything was explained thoroughly and accurately. Overall and excellent experience. I will definitely purchase this insurance on future phone purchases, and will recommend to others to do the same. Very easy and quick process - no hassles.

My Phone was Replaced quickly and It was easy to set up. I am glad I had insurance on it. The phone was sent overnight when my last phone was stolen. The process was quick and easy online. Highly recommend this service.

Yes I would. They were excellent service. Within 24 hours a replacement was here. Thank you so much for all the help and service. The professional service was spot on with any questions answered correctly and to my liking. We did not receive any issues once we got everything established about the phone. I would highly recommend them to everyone to have on this plan for their phones.

Wonderful Customer service. I filed my claim and was able to receive my new phone the very next day in the early afternoon. I couldn’t have asked for better service than that and the customer service rep was awesome and helped me with answering every question that I had about the process. Would definitely recommend.

The replacement phone works great, wasn’t expecting such an upgrade and it arrived very quickly. Thank you! I am happy that I carry this insurance, it has come in handy time and time again, I would highly recommend having this insurance for mobile coverage!

Matter was handled quickly and easily. Customer service and answering phone calls was a bit problematic because of short staff but all and all, handled well. I feel assured that if there are any other problems with my phone, I can depend on the same quick response.

I went inside the AT&T store and was sharing the problem my daughter was having with her phone. The sales rep told me to process my claim online, he said the process was easy. I must say I loved it! The process was seamless! I would recommend it to anyone...

Everything handled quickly and professionally. My phone screen was cracked and the person I talked to took care of my problem and sent me a new phone. Setting up the new phone went smoothly and everything is working well.

My daughter’s screen needed to be replaced. The tech arrived, but said he had a defective replacement & couldn’t replace her cracked screen. Was then told by the tech that I needed to schedule another appt. And after a brief discussion w/CS about what had happened, I was shipped a new phone & got great service with setting it up.

Phone shipped to me very fast. Which was very helpful. Only complaint is had to do everything online without online access to my email. Wish there was an alternative way to view and complete claim without having access to online. My phone complete crashed and wouldn’t turn on so until new phone arrived. I had to try to make other arrangements to get access to my email.

It was a Quick and easy turnaround. There were no hassle and I am happy with all aspects of the replacement experience. I will definitely recommend this to others and now I am hoping the new storage with account update Will be great too.

The customer service was amazing, they talked me through using the online process which was very smooth and user friendly. We received our replacement device quickly. Returning the broken device was just as easy. We will recommend this insurance.

The assistant helped me very quickly in getting my device replaced. I had my new replacement overnight shipped to me. Will most likely contact them if any other issues arrive. I will also recommend other AT&T customers to think about covering the phone with Protech protection.

Arrived in 2 days in excellent condition. The quality of the packaging was exceptional. It was very easy to process my replacement phone. I am 100% satisfied with my experience. I would recommend Asurion to everyone that I know. I have heard from people that I know that trying to replace their phone with other carriers could be a nightmare.

Great services every time I have required a need, always professional and kind, And delivered My new phone on time to help with my needs. I would recommend you to my friends and family. Thanks For being such a great company.