Asurion Reviews

Filing a claim to get a new phone was easy and I was able to get a new phone the next day! The claims process is super easy, online friendly, and easy to navigate. I am very pleased with the service and would definitely recommend it to friends and family.

Asurion was awesome. I lost my phone, went to AT&T, told them what had happened. They called Asurion and within 24 hrs. I had a new phone. People could not have been nicer or more helpful. I would recommend everyone getting Asurion Ins. as without it I would not have been able to replace my phone so quickly.

Received a new phone that works great. Very smooth and quick transaction! I did not have to wait long. And it wasn’t a bad price for a new phone. Everyone was helpful and on it. I loved that I was recognized for being incident free for 12 months.

My claim was filed by the tech at the AT&T store and the new phone came just a few days later. This process was very easy which I appreciated! The new phone came quicker than I anticipated. There was a number inside for help setting up the new phone and transferring all info. This policy was well worth what I costs per month! Thank you!

We had 2 incidents with phones that were damaged. Both situations were handled quick and easy. One was online. We submitted the claim and within days we were delivered a new phone for a reasonable price (deductible). The second was by phone. It had a bit more to fill out and sign but because we had never submitted a claim on this phone line. Again, after doing the paperwork the phone was delivered within days. Awesome service and response. Thanks. George

I had to replace both of my phones. I received them with no problem and was assist with the help of one of you all representative and now I'm up and running with now problem. I really appreciate the help.

Phone had irreparable malfunctions that even Apple couldn't fix. I couldn't believe how fast and efficient this was. Literally no stress and a quick phone call was all I needed to do. I'll be sure to tell others about Asurion and my pleasurable experience.

Got a discount for no claims within 12 months which I was not expecting. Took less than 48 hours to get my new phone. Far better than paying $1000 to fix my phone. So glad this is available. Worth it!

Everything was Great! Fast service and the people on the phone were very helpful and professional! Definitely recommend the insurance! I would do it all over again and my Granddaughter was Happy she got a brand new iPad and it was upgraded from her old one. Thank you so much!

Very fast response time. Thank you! Got my phone in less than 24 hours. That is impressive! I will be forever grateful for this insurance for my phones. Definitely saved me money in the long run for sure. My phone was stolen and I don’t have a landline so this is definitely important for me to have with two children.

The online process was very easy and the actions was very swift. Had new phone in just a couple of days. I thought it would take a long time to review and need more information from me but the online was all thanks for the great service.

Replaced screen on s9 Plus then about a week went by and it started cutting itself on and off. Tried all the regular fixes and that did not work. So you guys replaced it because the phone was under warranty from screen being fixed. Thank you. Very easy process and timely delivery.

The guy that helped me out was great was very patient and helpful. Got my new phone set up in a short amount of time. I’m happy and would have no problem going through them again. Very impressed. Keep up the good work.

Quick response and very friendly. I would Definitely recommend this service to everyone. I know As a matter of fact I did. The only thing they were slow on is getting me a tracking number I had To go on your website and look it up myself.

Issue was resolved quickly and I was pleasantly surprised to receive my phone the very next day. In addition, the support to set up the new phone was great. He made the process very easy. Lastly, the discount I received for the phone was a welcome surprise!

Asurion takes your money for a protection plan and then makes you jump through impossible hoops to get any service. I was on the phone for 45 minutes giving them all kinds of item numbers etc off my receipt only to be told in order to get any service I would have to mail my receipt??? In this day of computer technology this year old receipt is needed???

Satisfied with your promptness and customer service. I had some phone issues after I received the device but then I call you guys and I was given accurate information about how to fixed the problems and the member of your staff was polite and very knowledgable... Thank you Asurion.

Good customer and delivery service. The representative was professional and understood the process. We were on vacation and phone was delivered within 24 hours to our vacation home without any problems. All equipment in package as needed to begin using. Like how easy it is to return broken phone.

I think this is the first time I can say I actually enjoyed getting help from a customer support department. The service was fantastic. The wait times were extremely short. The people who assisted me were knowledgeable, patient and thorough. All in all, I highly recommended this company.

Everything went very smooth! My son's phone had black spots and the speaker was out. Thank you very much for making this process so easy. I love that we were rewarded for being claim free for one year. The cost for a new phone was cheaper here than through Apple. I highly recommend this company!

It’s was easy to get the process started, we got the phone the next day. Great job. We got the discount on the cost, with was another plus. It’s was my son’s phone he was scared he would be out of a phone for more than 2 days but he was happy that he didn’t.

The Customer Service Rep. was amazing, patient and had excellent customer service skills. She took me step by step over the phone on how to request for a new phone for my broken phone. Thank you for making my experience painless!!

When I completed claim online, boxed popped up with response that there was no comparable replacement. And that was it. I called Asurion then directly, it appeared my info was already in the system, and took care of the matter in just a few minutes.

XS phone replaced, the form on the website was a bit of a lengthy process. Great to have our lost phone replaced, hopefully we won't have to use this again for a great while. Hope we have a successful phone year.

Great service. Thank you very much for sending replacement device so quickly and such a good quality. I lost mine and revived replacement. It was great help and support. I am happy I had insurance on my lines. Am Strongly recommending.

Return went well and received phone in about 4 days I believe. The customer service person didn’t read the communication at first but she understood eventually after I explained it again. I think maybe more patience when dealing might be helpful to training employees.

It was great got my phone in 24 hours. Everything went well. I will definitely be recommending you to the people that may have an issue with their phone and are with my same company. Thank you for everything. My phone is amazing and works just fine. I'm happy that I went through with my insurance to get a better working phone. Thanks a lot.

Received a new phone within 26 hours of ordering due to breakage. You don’t get that kind of service too often! The insurance is worth it’s price as new phones are getting very pricey. Recommend getting insurance even if you don’t think you’ll need it.

The whole process was quick and painless and I literally got my phone the next day. ~ It was my daughters phone that had broken and thanks to the insurance I had purchased previously, I was able to get her a new phone! I have a happy teenager at home!

I’m a satisfied customer with AT&T service. They were very polite. They were able to get the phones shipped out right away. When I received my phones, they were brand new and was easy to set up. AT&T is a well respected company.

Quick turnaround as usual, unfortunately I've had to use my insurance before but like the other times I get my phone quickly. The tape to close the box is a nice touch. The protech was of good hell as well.

Very receptive in understanding our situation and they were very clear in what they were going to be doing to help us. What they said they were going to be doing they were 100% on the spot. They even followed called me with a follow up to make sure that we received the replacement phone on time.

Retrieve the person high had help me with the transfer was very knowledgeable and very helpful. It was a very easy transfer transfer from one to the other. I recommend anyone who needs it done calls or use your services.

My claim was handled promptly and because I had not used my insurance in quite some time, the bill was knocked in half. Then my new phone was at my door the next day. Thank you from one happy customer.

Very easy to file the claim. I was able to file mine online with any issues. Was surprised when the phone arrived very early the very next day. I was literally without my phone less that 24 hours. Thanks for the quick turnaround time.

My son had his phone stolen while we were traveling. The replacement phone was waiting for us upon our return. I was able to complete the entire claim process online and very quickly. Would recommend anyone to utilize Asurion for their phone insurance.

My iPhone kept freezing up and the geeks at the local Apple Genius Bar said it had suffered water damage. Even though it was protected in a top-quality case, some condensation had apparently gotten in. Asurion was quick to replace it although I had to repeatedly confirm to details of the replacement with them.

At first I had an issue submitting my request as the website would not find my account so I had to call in. Once I called in I was able to submit the request. After several days I never received my watch so I went on the website to follow up and found that the watch was not in stock so I had to resubmit a request and received the watch several days later. So not the smoothest process but in time received my replacement watch.

CSA was knowledgeable and listened to the problem. Then resolved the problem. We got the f device as promised and as quick as she told us. Thank you. I am glad I chose to carry the insurance. What a great service.

Courteous and very helpful. Helped with the return of damaged tablet. Was very easy to understand what I had to do. Was explained in a way so I could understand what I had to do also. Was quick and easy to do to return the damaged tablet.

Fast to respond & fast delivery. Thank you. Received phone the next day. Received helpful information by e-mail. Fast to help & reply back. Good service. Will do this again. Thanks for your help with my phone. Thanks can't say enough...

Baling hay and dropped phone, must have run over it with tractor because screen was very broken. We took phone to Verizon, called you all and you sent a new phone. We had info transferred from the old phone and sent the damaged one back.

I've had you since I have been a AT&T customer. I thought it would be cheaper than over 100.00 dollars for the cell new phone. I don't know how this insurance works. My old cell phone was stolen. I thought I paid insurance every month to cover the cell phone.

I had a Wonderful experience this time. The previous one was not great with the required forms and delayed review process. This one was much better and super quick! Impressed with the format and superior service. Keep up the continuous improvement!

The process to file the claim was so quick and easy. My new phone arrived the next day setting up my new phone was so quick! Michael (he was the brand new manager at the time) at AT&T was very friendly and helpful!

It took 3 days to get the phone. I was a little disappointed I got a refurbished phone instead of a new one. I’m a pretty good customer with AT&T and have been for many years... it comes with no warranty. Now I’m paying insurance on a refurbished phone and if something goes wrong in the near future my deductible will be higher for a refurbished phone...???

They responded in a timely manner and was helpful answering my questions when I called. They explained what I needed to do with patience for me to understand this as all new to me. My phone was delivered by the end of the next day.

Very happy with the service! Been steady customers for at least 20 + years, thought about changing there for a bit but realized that it was a foolish move. Would recommend this to any family member or friend looking for phone services.

We had a pleasant and quick response to our lost phone. The staff was professional and helpful. The replacement phone came quickly and the set up went smoothly. Overall we are pleased with the experience with Asurion. Thank you for such a good experience.

There were helpful people online and by phone. Short wait times for assistance in customer service. Quick phone replacement. Easy set up for returning old or damaged device. I would definitely use their help again and recommend them to friends and family.

Everything was great. It took a little longer to receive phone than we thought but it was all good. Needed to work through Asurion which is an extra step but we did get the phone in a timely manner. Thanks!!!

Fantastic service! Handled everything quickly and professionally. Felt cared for from the first call. You exceeded my expectations and that says a lot these days with everyone striving for high customer service. You guys got it!! Keep up the good work..

The representative was very friendly to speak with. But maybe could be more specific on the steps. There were a few times were she was asking me for numbers from the box. But wasn’t specific on where to get the number until I asked clarifying questions. The SIM card number was needed but she was telling me to look at the box instead of the SIM card.

My sons phone was cracked and you made this process a quick and easy one to follow. The online form and the fast phone replacement was amazing. The online help to get everything set back. Thank you for your help.

The internet site was great, I got all of my information in one spot. The internet said I would have my replacement the next day. My shipment took 2 days. With technology today I would think the projected time of shipment would be more accurate. Everything else was simple and flawless. Thank you.

Our son's phone was stolen. We contacted Asurion on a Sunday. They were able to get a new, replacement phone delivered on Tuesday. One he had his new phone, the staff was very helpful in helping our son to recover his information.

Great experience! I had no trouble. It was an easy experience that I would recommend to anyone who will need insurance on a cell phone. The process to get a replacement cell phone was a easy experience. I did it all on the computer while at the cell phone office. It was sent to me overnight at my work so I could have a phone the very next day.

Got the device overnight as promised with multiple updates to run... Device works great. I will continue to use this service as it is worthwhile. I was not ready to upgrade to the newest model and this was a great alternative.

All good, it was a pleasure doing business with you folks. Got my phone after the appropriate paperwork got filled out and processed, and it went off without a hitch. It was a first, that I hope doesn't happen again, but now I would have a problem utilizing the process.

Was very satisfied with the help I received. The tech was very helpful and very patient. I could not have been better served. Thank you very much. I need my iPhone to do my job so I am especially grateful for all the help. Steve

Finally after months of my phone not working properly the technician felt I needed a replacement phone. She was awesome and actually listened to what my needs were. I can’t remember her name but I give her a thousands thanks for the help and not dismissing me like the others did.

I needed my phone replaced and Asurion came through with perfection. All that could have been better was if they forecast that my phone works have stopped working and had it waiting for me! But seriously, when a phone is needed in today's world it has to be easy and quick to make it happen so the new phone can arrive in at least a day. Asurion did make all that happen and I'm very appreciative of the work they do.

Great and quick service. Customer service individuals very knowledgeable and helpful. They were very patient with a senior citizen not totally engaged in technology. Directions were precise, clear and easy to follow. Delivery was prompt and communication updates were helpful.

Asurion shipped me a replacement phone quickly to my location in Canada, even though I was out of the country. They were helpful in activating the phone. Also, they were patient, allowing me to return the phone after I returned to the USA.

I had my iPad stolen, and they were quick to replace it and delivered it before my trip. When I needed to activate the iPad, they were able to turn off the stolen iPad and activate my new one. They no longer carried the iPad mini that was stolen so it was upgraded to the newest version. I love Asurion!

When I received my package from Asurion to turn in my cracked S10+ phone for repair, they stated that you must Factory Reset your phone for it to be seen. Worried, I called Asurion, where the tech informed me that as long as I sent a letter in with my device saying that I didn't want it factory resetted, it was fine. I asked her if I could turn in my case so that whoever picks it up doesn't touch the glass on the edge, she said it would be fine. I put my phone in. Three days later, I received my package. I got an orange letter saying "PHONE NOT REPAIRED" with the listed reason as Factory Reset Not Disabled. The phone had no packaging to keep it from cracking when thrown, and was loosely fitted in a piece of cardboard with a cheap plastic film over it. There was a hastily plastered plastic film over the screen which entirely missed the crack. No case.

Asurion was very professional with an easy to use website. My new phone came in and the packaging was provided for the return. This is the first time I have had to personally have my phone replaced and it was a great relief to know that my insurance covered it. Thank you.

Very knowledgeable, helpful, down to earth. Helped me set up a new device. Well worth the money you pay for the service. Had my new phone set up to an exact clone of my old phone within minutes. Highly recommend.

Using my warranty was an almost effortless seamless transaction. My phone arrived very quickly too! Very satisfied with the expeditious manner it was completed in. The deductible was affordable and in line with my phone. I would definitely recommend Asurion!

Good Morning. From beginning to end the procedure went very smooth. I felt very comfortable with the staff going thru this transition! Everyone was wonderful! I have been a long time customer since it was Pacific Bell! Thank you!

The experience was great. I would definitely recommended. Customer service was very helpful and helped me throughout the process on my programming on the new phone, they answered every question I had with the device. Thank you so much.

A very good experience with the person that helped us. The person was very helpful with myself and my family. They were patience with the steps and what needed to be done in order to file the claim. They got the job done without any difficulties.

It was so easy to do the online claim and got my device supppper quick! I would absolutely recommend the online claims. Being quick and easy! Plus I didn't have my deductible, so it was really helpful I could have it added on my bill.

Super simple process in replacing my Apple Watch. I’m sure some would mind that the replacement was a different color, but I personally do not care. Received my watch quickly and love that I could send my broken watch back in the same package I received the new one, with labels and TAPE included. Extremely satisfied.

He was nice. I could tell he knew his job. He was doing a little too much of the “ooh girl yes”. I didn’t complain on the phone because I knew he was just trying to make me feel comfortable, but he should try to calm down on that just a tad bit. It’s okay to say it, but too much is overwhelming and uncomfortable. Again he was sweet, and the ship sailed fast and smoothly!

Resetting the iPhone was a pain, but the AT&T store helped me get back on track. It was shipped very fast and I had to go into a store to have it put back together. It all worked out for me and I personally thank the staff.

My tech person was the absolute best. He stayed on the phone with me and walked me through setting up my phone step by step. After the new phone was loading up he gave it an hour and he called me back to check and see how it was all going and helped me some more. I'm sorry I can't remember his name but he was great. Thank you so much.

All people were Very professional and prompt. The representative was knowledgeable and efficient. Setting up the replacement was painless with their assistance. All it took was a single call. A most worthwhile investment. I would recommend this to all users.

Phone was out stock. Had to wait 3 days for it to come in and then complete transaction to ship. But, overall, very pleased. Phone works great. No issues. Back up and reinstall was easy. Return of broken phone so simple. Thank you.

Great experience. The device is perfect and switching to it was really easy. The whole process was pretty simple and I got my device within 24 house of starting my claim. The service representative was very helpful and the deducible was cheaper than expected. Great experience. The device is perfect and switching to it was really easy. The whole process was pretty simple and I got my device within 24 house of starting my claim. The service representative was very helpful and the deductible was cheaper than expected.

My phone took a swim and I needed to either buy a new one or use the insurance I’ve been paying for, for about 5 yrs. I went to the ATT store and looked at the new phones and the cost, called my kids for advice. Took theirs! Wow. Called and was able to talk with someone who knew the process and that was able to improve on the older phone I had. Doubled my Gigs and the size fit my old cases. The transfer of 5 yrs of info went superb. I don’t mind not having all the newest bells and whistles because I would have another learning curve. This phone will still take me to the moon and back. Had the best ever experience.

An excellent services, my new phone arrive only in two days, they’re really professional and will take care of the customers, the transition to the new phone was easy and smooth. I strongly recommend them if you need any insurance that really cover you for your need.

Received replacement quickly. Everything works as expected. Called to activate, had problems deleting info off old device, but CSR walked through using Find My Phone to erase old device, also added handwritten note requesting device be wiped when received by Asurion.

She was very nice and helpful but due to lengthy backup (6 hours) we could not complete together so I finished it alone with the help of youtube. She kept calling me back in an effort to assist me but phone was still backing up.

Received my replacement in a timely manner. I was able to transfer all my info to current phone. Returned defective phone back to Asurion within a couple days. Thank you so much for your quick turnaround in replacing my phone.

Super simple process to replace my son’s broken phone. Very efficient and fast. The phone was crushed so there was nothing we could do to repair it. The customer service agent help to walk him through the process of setting up the new phone as well. It was very quick and painless. Thank you for writing a service that is very much needed.

Fast service, received my phone at 10:00 am the next day, had it hooked up by 1:00 pm. I just got out after being in the hospital and appreciated how easy it was to file a claim and to receive my phone so quickly. Thank you.

MYA was Very Patient and and Extremely PROFESSIONAL.. She knows how to treat Seniors who are Learning how to Operate these Phones. MYA. SHOULD TEACH EVERY AT&T STORE EMPLOYEE HOW TO TREAT CUSTOMERS WHO ARE SENIORS, and these Phones can be Intimidating at times. Start with Your MERRILLVILLE, IN. Store.. THANK YOU AGAIN MYA????

The price is a little outrageous to get a new phone being I spend money every month for insurance on my phone and the copay is 200 but other than that no complaints, the phone works like new with no problems.

I was very pleased with the service of the repair person and the ability to change just the front of the phone and not the whole phone. I have nothing else to say because I had a good experience. Really I have nothing else. The repair lady was very informative and polite.

Painless- filled out the online form and followed the instructions. Prompt service and smooth transaction. Very good service. Glad that we invest in the insurance as it’s worth it. We have 4 phones and use them constantly. It is had to be without them these days and with the prompt service for replacement, we don’t go without a phone.

Online submission was a bit tricky due to replacement phones being out of stock. However, once I called it in, the rep was friendly, fast and helpful. Got a phone of equal value within a day of submitting the claim. The process of activating the new phone was also smooth. Sending the old phone back to Asurion was quite smooth as well: throw it in the provided prepaid envelope and mail it off. Would definitely recommend having protection for your phone through Asurion!

I received the replacement phone quickly and I was able to load all the material from the original phone with no problem. The representative who helped me was very helpful and respectful when I called to activate the phone. I would recommend Asurion to my friends and family.

Phone screen was cracked due to me being clumsy. I did not even know I had insurance. When I went to Verizon to find a replacement phone, the person helping me asked if I tried to replace it with my insurance. He gave me your contact information. The person I spoke with was very courteous and helpful and I got my new phone the next day. It came with detailed information on starting up my phone and it also came with a return envelope to return the broken phone. They sent me an email to let me know they received it. Thanks.

Easy to work with and super fast! I Was worried we were going to have to jump through millions of hoops but it was honestly the opposite. They were friendly and explained everything from start to finish. We got our replacement in a couple of days and they took the broken one. I tell everyone to insure with them as I don’t hesitate to keep our insurance going.

The claim Form was easy to understand complete. The replacement phone arrived very quickly and required little help in activating. The additional charges were fair and less than I had expected. I am glad that I had this coverages for my phones.

The service with Asurion was very helpful, I'm so glad I had it to cover my phones. It made life a lot easier having it than not having it. With three daughters and wife, I would say it's very necessary to have this extra coverage. Thanks Asurion for making my life easier.

Given the runaround about a product that did not last two weeks before falling apart. Filled out two claim forms and now they want another. Spoke on the phone twice. Not worth my time. NEVER AGAIN. I was forced to “rate them”. I wouldn't give them one star for help with this product.

Replacement Phone arrived quickly. There was a little trouble setting it up, but that it is because it is an iPhone. Everything iPhone is difficult, in my honest opinion. We were pleased with Asurion's service. Would definitely recommend!! Thank you, Asurion.

It was just such a smooth process with really no negatives at all. Super Stellar Service!!! Thank You! Note worthy as well was the speed of the whole transaction. From start to finish it was a very nice and smooth process.

Had a claim through the DirecTV Premier protection plan. I was sent a refurbished computer which was defective on arrival. Instead of taking responsibility and replacing the damaged item, they blamed me for damaging it, and have repeatedly told me that there is nothing else that they can do. I've been calling them, AT&T, and DirecTV for 6 months and have finally given up. This was my only claim after paying for their "service" for 2 years. Never again!

There was a very Quick turnaround. Tech support was great with set up and password reset. My update on coverage included Cloud space which was great. I don’t really know what to do about deleting old stuff off phone in cloud since old phone didn’t work at all.

We received very Fast service! I Definitely would recommend this insurance. We have used it several times and have always gotten taken care of quickly. Good product to purchase. You get good bang for your buck. I wouldn’t have a device without it.

Technician very professional about his job and explained every step of the way. We actually learned a few things about the functions of phone. He was there on time of schedule and polite. I would recommend this individual 100 %.

It was very easy to get my replacement device through online submission. I got the replacement device the very next day. It was a quality device provided. The return process for the damaged device was very easy to perform quickly. I definitely recommend this provider to others. You will not be disappointed.

My only complaint was you are not open on the weekend, so my daughter had to wait 3 days to process her claim. The overnight delivery was nice though. Also, I feel like the deductible was rather larger considering how much we pay for insurance every month.

Great customer service! When my first replacement started to glitch I called in and was promptly told they would send a second phone to replace the faulty one. I received it in 2 days and have had no issues with it. I really appreciate the prompt action on the company to address my concerns.

I am very impressed with the great customer service which has been provided every time I have an interaction with Asurion. The last time I submitted a warranty request, I had some concerns/questions, and the customer service rep was fantastic.

Everything was handled very professionally and quickly. You shipped a replacement phone and I had it the next day. There was an envelope to put the old phone in and ship back to you. It made me very happy to have you on our side, which is very uncommon nowadays. Thank you.

Excellent customer service. The request to repair a damage screen was honored but the repair didn’t work. Our follow up call was also handled professionally and the phone was replaced in a very timely manner. So thankful to have the insurance.

I was very pleased with getting my daughter phone to her as quickly as you did. Now I don’t have to be worried about her leaving out and I can’t get in touch with when she going to school or work, thanks.

The agent I worked with was awesome! She was so helpful. They sent the phone out quickly and made it easy to send everything back! Thank you for making it easy and smooth to replace my broken phone! I recommend Asurion for peace of mind.

The experience was great. Now that the phone is in use. I am finding the battery seems to be weak. The charge last a few hours, but ready should be stronger. I will see if it gets better but with some use. Otherwise, the phone is working. AT&T worked with me to help fire up the new phone and that part of the transitions was GREAT! I will be in touch. Thanks, Dennis

Everybody I dealt with on the phone was wonderful and when they said they were going to call me back they called me back. I talked to one girl, I wish I remembered her name. She was so sweet coz I was so upset and she said, "Don't worry, my mother's the same way with her phone. She doesn't know what to do." And she was just so kind and wonderful. I wish I remembered her name anyway, was never ever had a bad experience with your company so keep up the good work and have a wonderful Labor Day.

The people I spoke with were kind and professional. I was asked a few questions in order to complete my claim and once that was done I received my phone in a day or two. I got my phone working and we are all living happily ever after.

I appreciate the prompt service. The representative that assisted me was professional and friendly. I received my replacement phone within a few days and was able to get my data replaced on my new phone easily. Losing my phone was a stressful experience but having insurance and being able to replace lost phone with ease helped make a stressful experience better. I’m grateful for the service Asurion provided to me.

Thank you.

The process of recieving my replacement device and mailing back the defective one was very easy! I got frequent email updates throughout so I always knew what was going on with the process. Just great customer service!! I am very happy that to be insured with Asurion.

In-store and phone customer service was great! Phone was replaced without hesitation and delivered promptly. They made mailing back damaged item a breeze with detailed instructions. Also checked if i could get a better plan without asking. I would definitely refer my friends and family to Verizon wireless!!

I was so pleased to have all pictures, emails, and contacts restored from my water damaged Samsung Galaxy S6. Agent worked very hard to accomplish that. At first I thought all was lost but she would not give up! With much time, effort and patience on her part all was restored. I am pleased with my replacement phone too.

Staff was very helpful and knowledgeable. Assisted with all my needs and able to transfer everything over to my new phone. Shipping was fast and upload and removable of information was quick and pleasant. Look forward to using new phone.

I have had this insurance for a while and didnt think I needed it. But my child dropped the phone. Your service was great and easy to do online. The phone came Fedex and I was able to set it up and it was easy.

Thank you very much for the 5-Star service received from both AT&T and Asurion. You guys rock. From the moment I walked into the store and explained my problem to the Reps, it was 5-Star service from the word GO. Thank you all and continue to provide A-Class service. #AT&T/Asurioncustomerforlife.

All associates I came into contact with were very helpful and had great attitudes. The damaged phone was replaced with an identical one and came very quickly. Setup of new phone was fast and easy. One year warranty on the replacement phone. Well worth the cost of the insurance!

Chris & Jeremy in the store were fantastic. Quick easy in and out service. Makes it a lot easier when you have someone who gets a phone working day in day out, but really helps when they speak regular English and don't hide behind the tech speak. Minimum muss and fuss. 5 stars, guys!

Fast processing for my warranty claim and easy transfer of data to my new phone. Asurion had me primed for smooth transition by setting up appointment ahead of the phone delivery. The AT&T smart switch made the data transfer easy and fast.

Upon purchasing my lawnmower @ Walmart.com just over 1 year ago, Asurion was the only choice of warranty. I purchased the 4 year total coverage. I have a very small lawn and feel at my senior age and ability, I can manage the upkeep with my own mower. Last month, the mower would not start. Engine was completely dead. I alway keep it in a shed out of the weather and any abuse or harm. My online claim was shut down saying my specific coverage did not cover my specific problem. (Which was never stated).

Excellent and fast service. I received my new phone in less than 24 hours, that’s what I call excellent service. I hope I never have to use your service again, but if lose my phone, for sure, I will get a replacement very quick, thanks.

Having 3 boys is very hard. So having to replace anything more or less their phones at any time is something I would prefer not to do. The process of replacement was effortless. I especially love the professionalism and great customer service.

The Asurion customer service representative was very helpful with the technical aspects of transferring info/data on my old broken device to my replacement device. I received my new device quickly and I also received confirmation from the company that they had received my old device.

Would recommend to a friend. Yes. Glad I had the insurance. The old phone was about 3-4 years old.

I bought the extra insurance for my Apple Watch Series 3 with some apprehension. In the past I've had pretty bad experiences with these types of plans (they usually find ways to avoid paying claims). NOT the case here. A few days ago I dropped my watch and the face popped off. I tried to fix it to no avail and, started shopping for a new watch... Then it occurred to me that I had bought the extra insurance. I figured I'd give that a chance before shelling out $750. I'm glad I did. The claim took 5 minutes at most to file and a brand new replacement arrived the next day (not a refurbished one -- a brand new one). I'm astounded at how easy the whole process was.

The phone you all sent me is great! I really appreciate how quick and convenient you are when it comes to the return shipping and the time that you get the phone to me is fantastic. I appreciate you all and how easy you are to work with. THANKS. BRANDON

I got my phone on Monday morning after calling it in Friday night. Everyone was great and helpful. The phone I received was not the same model as my phone. I could not use the expensive case I already own, I must now buy another one from Verizon.

Filing a claim was fast and simple. The representative I talked with was very professional and knowledgeable. My request for a complimentary phone case (iPhone 7plus) wasn’t received with phone... Maybe it’s coming later... but other than that it was a pleasant experience.

They model iPad was no longer available and they were out of the upgraded model. However they got it to me very quickly and kept me updated on its status through the whole process. I was very pleased with the whole experience.

My son’s phone broke right before we were leaving on vacation. We needed the phone replaced before we left for vacation. Our phone was replaced quickly and without any issues. The process went smoothly. The represent that I spoke to on the phone was knowledgeable, helpful, and polite.

My product was delivered very fast. The customer service was great and polite, but I had a little problem getting it activated. Took a long time while placed on hold during time trying to get it activated. Besides that everything was great.

Handled my claim professionally and promptly with a replacement that was match for my other phone. Received emails and phone calls in regards to my claim and everyone was very nice when I had questions. My deductible was reasonable and it was added to my next bill.

Phone arrived very quickly and was easily able to set up and replace the phone that was damaged to the point that we could not use it. Asurion made it easy to move on with life with minimal hassle. Thank you for protecting us!!!

Probably the worst customer service I've had. Sent me a phone that wouldn't make phone calls/receive them nor send/receive texts. Phone shut itself off randomly over 25 times in one day. When I went to request a new phone they made me fill out a new claim and was told I would hear back in three hours. They never contacted me and when I contacted them at the end of the day they said they would send me one if I put a hold on my card. This is all after spending $200 for a deductible on top of the monthly charge I already pay for a phone that doesn't work at all and is now 4 days without having a functioning phone.

It was a very awesome and easy process to use. The packaging was thorough and convenient, the return packaging was super easy to use. The transfer directions to move all the apps and contacts from one phone to the other phone were clear as day and easy to follow. All together a very user friendly service.

My wife lost her phone after multiple attempts to file the claim they kept denying the claim and the reason was Asurion's terms and conditions weren't met and they would not replace the phone and talking to AT&T couldn't do anything either and now my wife is without a phone. This is the worst experience I have ever had and something needs to be done about it.

My experience was very good! They were all attentive and helpful! Especially Garrett! The manager came over to help also but I didn’t get his name! I have not been in when they were this attractive! I would recommend to all my friends and family!

I purchased a Samsung Flex Washer from Home Depot November 2017. On July 1, 2019, I called Asurion because my washer did not work. It would not power on. They sent the repair company A&E Factory to look at my washer. It was determined that my washer needed a few parts. The parts were ordered and the repairman came back. He changed the parts and the washer still did not work. He called Tech Support and was told that he needed to change "other" parts to get it to work. New parts were ordered and again the same problem.

I’m a satisfied customer. Thanks. Only thing I hated going a whole weekend without a cell phone. Being that I’m a barber I do a lot of business through my cell number, also I think the claim should be lowered down because I shouldn’t have had to pay that much just for another iPhone but hey I’m just glad to have a back. Thanks again!

The claim process was fast and efficient. The replacement phone arrived on schedule and the consultant (an Astros fan I might add) who walked us through the setup and backup procedures was extremely helpful. Overall an excellent experience and worth the money. Thanks.

Awesome experience with Asurion. They were fast, friendly and fair!!! Would totally recommend to a friend or co-worker. Thank you for such a Wonderful Customer Service. I never file for a claim for a phone so I was scared that it would be difficult. But it was so easy. Thank you again!

Delivery was quick and I am pleased with my replacement phone. The entire process to file took about 30 minutes. I filed on a Friday and received my replacement Monday. It was very easy to return the broken phone also.

Had a Samsung S4 that got wet. They wanted to replace with Motorola which I did not want. Samsung S6 was suppose to be sent. Received a Motorola today. Now have to wait 2 more days. Not happy. Hope it's right this time.

I had purchased a security camera through Amazon with a 2-year warranty through Asurion. The camera became defective and I had to return for warranty just after the one-year mark. I contact Asurion and they emailed me the return forms and I mailed my camera to them and confirmed they have received it. It has been two months and I have not received my warranty cheque. They have "sent it out" twice, but apparently there is no way to track, no way to know if I am expected to receive the cheque without waiting the 15 business days and then calling back in, only to be told they will re-issue it once again.

Everyone at Asurion that I had contact with, messaged or talked with was super helpful and AMAZING! The service was so fast and easy that I received my phone the following day after completing the correct information. Thank You ALL, I really appreciate it!

I had to get my phone replaced for water damage and the process was very simple. The best part was I received my phone the very next business day it was great they dont ship on Saturday or Sunday but that's fine with me. I placed my order on a Thursday and received my phone that Friday.

Our Bad Boy mower has needed repairs on two occasions. In neither was the warranty of any value. The first was when the mower was very new. It needed service. I had bought the mower after being told that service would be provided by a local company I knew, and had utilized in the past. When I called for service, I was told that company was no longer servicing Asurion, and they sent me to a different service company. I took the mower in, and left it.

Asurion was amazing. My daughter lost her Gizmo Gadget and we made a claim to have it replaced. I made the claim with a helpful and clearly understandable operator. I received the replacement item the next day! Wow. Unfortunately, getting it activated through Verizon was neither easy nor amazing, but that has nothing to do with Asurion. Totally worth every penny spent on the insurance.

Prompt service in one day with FEDEX delivery. AT&T Manager provided great customer service and informed me of all options for TV and phone experiences. I appreciate the fee insurance and upgrade with no changes to my account. This is all I have to say.

Great experience definitely helped all my needs. Shipped fast and got it as soon as possible. Thank you for helping me with my phone. It works great and everything let’s hope I don’t lose it again. Thank you. The phone was perfect condition and liked that it came fast.

Our experience with Asurion cell phone insurance was great! It was easy and fast to make our claim and get our phone replacement in 1 day! No hassles! Thank you! We will definitely continue to purchase Asurion cell phone insurance in the future.

The process was very easy. My phone was replaced -and actually upgraded - in 2 days with very little effort on my part. Since I hadn't had any prior claims, it was at reduced cost as well. I was very happy with the process.

The service was fine and I had no problems getting the phone issue resolved. Thanks! The people at AT&T were very patient and helpful, as well. I am looking forward to being able to use the new phone in the same way I did the older one.

Each of the two women who helped me were extremely helpful. I was on the road home for over an hour and a half with one of the ladies helping me troubleshoot. She took me painlessly through each step. When I got to talk to claims, it was simple and easy.

Service was great and very professional. Called me back to see how I was doing with my phone. Help me with everything I needed with both phones when me and my son was having trouble with them. Keep up the good work.

Extremely happy with the entire claim and setup process. From the fast delivery to the very professional and patient representative who activated my phone and talked me through every step. A+++ all the way.

My daughter lost her phone at a local park. Tried for several days to find but never located. Eventually had to report the phone stolen. Claim process was simple. Replacement phone arrived quickly and as promised. Thank you so much!

Service was great. Speedy delivery. I thought I was going to be without my phone for a while but literally had my phone the next day. I highly recommend this company. I need my phone for work and thought that I wasn’t going to be able to go to work. Again I recommend this company.

Submitting the claim was fast and easy. The phone arrived the next day and the instructions were clear on how to activate. Overall the process was very simple. Having the insurance was extremely beneficial allowing me not to have to purchase a brand new phone. The phone appears to be like no I am is functioning as it should.

Lost the phone. Still can’t find it. You people did such an amazing job. Far above and beyond what I expected. So professional and courteous and prompt makes me happy that something in this world works like it's suppose to.

Your representatives were very kind and helpful and walked me thru every step. A very great experience. I would definitely recommend to all my family and friends. I did not have any trouble contacting Asurion. My new device was received the very next day. Included in the package were instructions on how set up and the next steps that I needed to do.

5.5 hrs of phone calls over 3 days to get approval due to phone carrier error. Disconnected multiple times or put on hold waiting to get approval from claims dept but then another 24hrs to get approval from advanced claims specialist. Asurion tries to wear you down. Not worth the headache! I recommend another company.

The phone exchange was great! There was a bit of an issue transferring info phone to phone, but that wasn't Asurion's fault. Everyone was very helpful while trying to transfer the information. It was a good experience and we were very glad the insurance had been purchased. Thank you everyone!!

Your process was very responsive with good communication. Getting overnight delivery was very good. Luckily I got my phone back, and the return of the phone you had supplied was very easy also. I found your service to be more than satisfactory. All these instruction can be confusing, but yours were clear, and I appreciate that. And your service was reliable. Thank you!

Two phones were in need of service. Asurion quickly resolved both issues. Thanks. The repair technician was on time and repaired my broken screen within minutes. The other phone had sound issues and the replacement was delivered in about 24 hours. Now that’s quick service. I do believe it’s worth the price.

Phone came the next business day, I submitted the claim at 3 pm and it was delivered by 9 am the following morning. Great service. The package came with easy to follow instructions for returning the old phone as well as a return label and packaging tape.

My daughter dropped her phone in a lake and was highly upset. I called Asurion to see about replacement. Because of our insurance plan we got a new iPhone 8 plus delivered in 3 days for $125 (deductible). This saved the day for my daughter and hopefully also taught her a lesson about when to have her phone out and when to put it away!

I am very well pleased with my experience. I recommend you guys. Thank you, thank you. I didn’t know what to expect and the wait time was unbelievable. Asurion I thank you, I wouldn’t hesitate to use you guys in the near future.

Asurion provided a warranty experience that meets all of my expectations. They were very professional and answered all of my questions. The service was very fast from notification that I needed to use the warranty to delivery of the replacement and support thru updating and installing my information on the new device. Best warranty experience hands down.

First replacement phone did not work properly... when I called back in to tell customer service about it, the new replacement phone was shipped out ASAP and everyone I dealt with was super friendly and helpful. The replacement phone was delivered really fast, and is in great condition. My overall experience was extremely great!

Great, polite, and thorough. Good experience. The woman that helped me was very kind and friendly, the activation was fast and easy. I’m glad that I chose a provider which provides great customer support and experiences such as this. I am definitely happy with my new phone also.

Very easy to follow steps. The only part I didn't understand was it wanting to make a standing appointment to change devices. I didn't know the time it would arrive so how I could make an appointment? That stage I didn’t see an option to opt-out. Otherwise very easy and like the fact they sent me an email saying they received the device.

Great experience with Asurion. Tech walked me through process and made experience very user-friendly. Got my phone the next day just like they said. Thanks for great customer service. I would recommend Asurion to all my friends and family.

Was a relatively easy and fast process. Replacement phone seems to be working fine so far. It’s made easy to return the damaged phone with the return shipping label. Was happy I had the insurance! Keep up the good work!

Easy, fast service, convenient. Asurion takes care of the worry and facilitate easy resolve. Easy online service and fast response. Devices are delivered punctual and the instructions easy to understand and follow. Thank you for coming thru when needed.

The service was fast and professional. The agent was helpful and friendly. I was out of town, and they sent the phone to me there. It was very easy getting the replacement. I would use Asurion again, and recommend my friends to use it as well.

New device received the next day, AT&T transferred my information and files. Everything need to return of device were provided right down to the packing tape and shipping label. lol I had to do was drop it off at the Post Office. Extremely satisfied with the whole process and service.

I was not happy with the timing and professional quality I received. We hope to never deal with this again... We have used our insurance before and I never had to go through such a process. Then after almost 2 weeks 2 people promised the phone would arrive Monday, only to find it Tuesday.

The representative I spoke with to get my issue looked into and a claim started was very helpful, friendly, knowledgeable and efficient. He answered all my questions, informed me of how things would happen and when to expect to receive the product I needed. He set up a follow-up call for when I would get the product to ensure I had no issues replacing the damaged part.

Great, fast service. No complaints. Representative was extremely helpful. I would highly recommend to anyone else. There were no delays in service or receiving my new device. I was offered help in setting up my new device and downloading all the data from my old device. The representative made sure I had no further questions when the call was ended.

Awesome job! I was very frustrated to not have a phone and you guys did a wonderful job of getting me back up and going ASAP! I would definitely recommend your service to friends and family! Thanks so very much!

Very pleasant, very friendly, listened, answered questions. The representative was very understanding about what happened, took all information right, spoke clearly, didn't rush me off the phone, didn't put me on hold for long period of time, went over claim.

Courteous and extremely prompt. Someone dumped cola on the phone and quit working in evening. Liquid got under case and I didn’t realize this. Asurion handled claim quickly and with courtesy. Replacement phone arrived and within two days it had issues. Called them and they sent another replacement.

My daughter dropped her phone into a koi pond. We had a replacement phone for her in two days. It was super fast and easy. So thankful everything went smooth and she now has a working phone in excellent shape.

Thanks for helping me get my phone back to functioning immediately. I appreciate the quick response & service. The representatives were polite and easy to work with. My iPhone worked immediately when I received it the next morning. Tech coach is very helpful also. Thanks again.

Very quick. Wasn’t waiting no longer then the day they said it would arrive. Way to go Asurion! I definitely would recommend Asurion. Good service, kind people. Great with talking with you on the phone. Great job. Make sure I tell people about Asurion is well recommended. Thank you for great business once again.

Courteous, efficient representative who answered all of my questions professionally. My phone arrived in the specified time. I will continue my insurance coverage with this company. I am very satisfied with my AT&T wireless service. Thank you for never disappointing me!

Well Natasha with Asurion got me taken care of and went above and beyond. Thank you Natasha.

I lost my phone and called Verizon. Everyone was so helpful. They gave me my phone information and the Asurion # to make claim and in 24 hrs I had my replacement phone. Just wish I never lost my phone. Thanks everyone for a job well done.

My daughter's cell phone was stolen while traveling overseas. Upon returning to the States, we filed a claim online through Asurion. The online reporting process was quick and easy. The replacement phone was out of stock but Asurion frequently updated us regarding potential delivery dates and the phone arrived about 8 days later. We were very pleased overall with the process and experience.

No screen replacement available for my device, original replacement phone sent damaged and malfunctioning, unhelpful customer service and device on backorder which makes this "insurance" useless. I would go out of my way to encourage anyone else to never opt in for this lack of service.

My experience with this insurance claim was exceptional. It took less than 5 minutes to file my claim, and I received my replacement phone in less than 48 hours, with literally zero hassle! Popped my damaged phone in the prepaid return mailer and I'm back in business!

Have made a couple claims over a few years and happy with the service. Deductible is the same for new or refurbished devices and you don’t get to pick it, just depends on availability. Might be better to have different prices for new or refurbished.