Asurion Reviews

I have had to Asurion a few times for phone replacements on my account and I’m always so impressed with the 24 hour delivery. Great job! I just really appreciate the fastidious shipping and easy replacement instructions. I just really like this insurance.

Associates were courteous, friendly, professional and knowledgeable. Associates were able to provide valuable information to assist me with making my decision. Asurion was able to provide a quick turnaround and the tracking feature on the website was easy to use and follow.

Losing a phone is not good. You put good back into our lives. Thank You so much for your speed in getting us a phone. We are still trying to get used to the new different functions that came with this one. Not being a computer geek does not help.

The phone arrived quick and it was easy to send the broken phone back. The line was easy to transfer, and the people that I called were very helpful. If I run into any more issues, I will use this service again.

Our experience with Asurion was one of the easy and the most trustworthy. We needed to replace a damaged phone as quickly as possible. Asurion promised 24 hour turnaround time which they delivered on. I would recommend their service to everyone.

Website was easy to navigate and service was prompt. We received the phone timely. The color and size was exactly what we needed. The deductible was reduced because we had no claims. That was a pleasant surprise!! By adding the deductible to our monthly wireless bill, we paid no money upfront. Thanks.

The representative was amazing. He was not only knowledgeable but very courteous and made the experience feel like a breeze. I truly think this man deserves a praise and a good raise as you rarely come across such professionalism and kindness all in one. Thank you for your help.

Service was wonderful - I received my replacement phone quickly, and returning my old phone was a breeze. Unfortunately, my phone was so damaged that I could not turn it on to erase it, so I had to send it back with all my data still on it. In fact, ALL directions were based on the assumption that your old phone was still working. I found workarounds for everything but how to erase it.

They were real nice to me. They talk to me about get it ready to send the phone back. They explain every thing to about what do for everything. Thank you.. I Like the way they talk to me about different thing for the phone. I like the way she talk about differ thing they have on the plan they have to work with. Thank you.. That all I can write about..

Asurion has been great. We have not had any issues for any claim. They are very quick in responses and you get your replacement product out to you so quick. We were surprised how quick everything happens. We are very pleased with everything with Asurion.

Very timely and efficient. Customer service was excellent. Think a replacement should not cost so much even though it's less than buying a new one even with paying for the insurance each month. Phone still gets hot and says temperature. Other than that the phone is working great.

It was a great experience because I lost my cellphone and I reported and the another was in my door. Thank you very much. I really appreciate it because you sent me a great cellphone. Well I don’t have anything to say. Just thank you.

Man what an experience. I never knew this door to door service was available. And especially during Covid19! WOW!! The gentleman did an AMAZING job and even replaced my battery for me. Outstanding service. I already told friends! Asurion is always worked in a timely manner and very responsive! THANK YOU!!

Totally awesome. Simple, timely process that everything worked exactly as planned. From reporting to receiving to activation. Next day delivery, completely accurate instructions, and complete transfer of information from one phone to the next. Topped off with simple return process. Thanks for a Service well done.

Very easy to work with Asurion. No issues with getting a new phone. Easy to send old phone back and receive notification of them having received it. Thank you so much! I will continue doing business with Asurion as long as I can.

I received my new phone but it still has the same issues as the old one! So it’s the Apple product. Has nothing to do with Verizon or Asurion who are excellent customer service trying to make their customers happy!!!

So frustrating not to have a functional cellphone, but it was so easy to get the replacement and transfer everything, took like two minutes to do the online form to submit the claim and two days later the new phone arrives. 10 out of 10!

The beginning process needs to be reviewed. You are only given the option to chose either damaged screen to be fixed or internal damage to be replaced. Need an option to replace the phone for a damaged screen. After that everything was easy and smooth. The case is not closed yet. Let's see.

My son broke his iPad, and it was very easy to do the insurance claim online. I received the new iPad the next day. They didn’t have any in stock of the one I had so I received an upgraded version. Plus the instructions on how to transfer was very easy!! Awesome job.

SUPER easy to file a claim online. Phone got lost going down a river. Why anyone would take their phone on an inner tube is another subject. Had the new phone the next day. So glad I insisted on this coverage for my granddaughter. Great service!

Service was extremely fast and efficient then customer service was fantastic. When I had an issue the phone was delivered within 24 hours as promised. When I received the new phone it was in perfect condition and they supplied the envelope for me to return the old phone and made the process extremely simple.

My son's phone was lost/stolen and Asurion replaced it in a day. We were very satisfied with the service. We were also very satisfied with the AT&T agent that processed our claim over the phone. We will tell our friends to take the insurance.

I received my phone the very next day. I have not had any problems with the phone either. I was having trouble doing my claim online but the representative handled it for me. I would use the service again. I will recommend the Asurion to my family and friends.

Asurion sent me a new phone within 48 hrs. I was able to do everything online and the process took me five minutes. I received a new phone as a replacement and was able to get it up and running in minutes. Thank you.

It went perfectly. Sent back old phone, received a new phone within 24 hours. The instructions were clear and direct. I had no questions. I would use the service again. My payment went through quickly.

Service was fast and easy. But I think the wrong phone was sent. The phone on this number was a Samsung and I got an iPhone sent. No complaints. Just happy to have the phone replaced. Thank you so much for such quick service.

I received the phones in a timely manner and was notified the whole way till they were delivered. Very useful and helpful over the phone with helping me with my first claim. Appreciate the quick, nice & helpful service. Thank you!

We had a great experience with customer service. Got the phone in 2 days. I would definitely work them again. It’s worth the monthly payment. The Verizon should extend the warranty to all of their phones after the original one runs out and go with a Asurion company.

The whole process worked smoothly. My wife’s iPad Pro is now up and running and all apps and files and settings are good to go! I am really glad to have the service agreement with all my devices. Could not be better!

It was easy to use the online claim filing option. And we received the replacement phone the very next day... which was a lifesaver. Very pleased with Asurion‘s service - and would be happy to always recommend their protection plans.

Asurion spent the time to look for a special phone for the visually impaired that Verizon carried. Great job both Verizon and Asurion. I did have to push Asurion a little to go outside their box and escalated to management in order to get the special needs phone.

I mailed in my card today. Very frustrated with the computer options and would give it one star. Once I got with a human, everything was solved. The computer options did not allow for what I needed. The agent was able to override. Very patient and stayed with me until everything was resolved.

I received fast and friendly service with Asurion customer support. They understood and provided information and help that I needed. I received my phone and instructions quickly, they were easy to follow and understand. I would recommend Asurion to my family and friends because I will like. They are a great company that cares.

My phone was not holding the charge. Your customer service staff did a great job answering my questions and advising me on what I needed to do in order to get a replacement. They let me know how long it would take and how to return the old cellphone.

I was treated very kindly. Fast service and excellent assistance. I was able to get a new phone next day. The support person who helped me was so patient and understanding. She made sure I had everything I needed to get me back on track. Thank you.

My phone was broke and I went Verizon, I was told, due to the damage I would have to go online. It was hard because I had an older phone and the system would not recognize me when I put in all the appropriate information. So I would get frustrated, and quit. When after numerous attempts, I called customer service the technician still has issues with my phone, but was, able to get me taken care of. It's a great service.

My phone took a direct impact on the corner of a sales counter, and it was unbearably malfunctioning. Thanks to Asurion, I was able to get the problem taken care of quickly, reliably, and cost effectively. I would very strongly recommend this warranty service to anyone that I know that has products covered by Asurion.

Sent us a phone that didn’t work. If they send refurbished phones they should be inspected before sent to consumers. We went without a phone extra 2 days that costed us money from our business! I feel we should be Reimburse the money we paid for our new phone.

It came fast and I was able to get my phone back connected quick. The phone that I received is in good condition and I didn’t had a problem with it yet. I like that the company priority is to keep the customers happy by getting them their replacement device to them ASAP so they don’t miss a beat.

My phone screen was broken. I sent my phone in for repair and was told that my model was outdated. For $150 I received a new phone. No complaints with that. That service was fast and the staff very courteous. Many thanks for all of the help.

You took care of the problem in an efficient manner. The person on the phone was very knowledgeable and friendly. Your service was every quick. The replacement arrived in an very quick timeline. We appreciate the timely manner and personality of you personnel.

Easy to use and quick to deliver! I did it all online with easy instructions and it was delivered within a few days, with full instructions on setting up the new device. I would like to thank you all for your help!

The handling of my claim was very timely. I got the replacement phone in 2 days and it was the correct the phone. The carrier that brought the phone waited until I got to the door and did not leave it on the porch.

Really great service! The process was seamless and very efficient. My new phone came in 24 hours or maybe less.I was very impressed. I will definitely recommend to family and friends. Would use this service again if needed. Can't thank you enough! Very pleased.

I was made to feel cared for during my time of need. The rep Soso, she gave me the confidence that everything was going to be okay, as she walked me thru my specific situation. Professional. Reliable and Patient. I am very pleased with how everything was handled, I was given information on where to send my material before and after service. They sent me the required material to return products.

Everyone is so nice and professional. Thank You!!! Received phone fast. I have insurance on all my phones. I have been with you for years as I have been with Verizon for years and it's a Fantastic match up!!! Thank You, Vicky

Contacted Asurion and received a replacement for my iPad the next day. They were there to assist me setting up my new device. Then I rent the damaged device back to them. I was able to track the package. I received an email from them when the damaged device arrived. Great service to have.

Was very pleased with the way the claim was handled. Online process could have been a little better but phone support was excellent. Would use this serve again. Sent a brand new watch to replace the one that was broken.

Excellent service. Very pleasant to talk to. They didn't have the Note 9 so they substituted with the Note 10 plus which is very accommodating. Delivery was prompt and the phone works great. Thank you very much for your help.

My son had a damaged phone. We experienced very good and helpful service with the phone replacement. The phone arrived in good condition and in a timely manner and to the address we requested. I would definitely recommend Asurion. We have had multiple good experiences over the years.

The response has been quick and helpful. I just need more direction on how to send the damaged phone in. I appreciate that the deductible was reduced In half because we haven’t made a claim in so long.

I had some difficulty getting my phone to Load. The young lady I spoke with helped me reset everything and start over. She was very patient and courteous. I appreciate all she did. My old phone has been shipped back.

Got my phone the next day, that was great. Thanks for that. Don't know what else to say, once again thank you. Been with ATT for years. Keep up the good work, thanks for my phone. Have a good and blessed day, be safe during this pandemic.

Making my claim was easy and efficient. I was promised my replacement in 2 business days, in came in 1 day and was delivered on a Saturday. Fast service, thank you! I received my replacement phone in great time and in perfect condition. Instructions to activate and get started were clear and easy to follow. Thank you again.

Speedy delivery of the replacement phone. Included in the package were clear directions on how to set up new phone and return directions. The return internal packaging was a nice set up in order to safely return the damaged equipment.

The claim was handled promptly and without any complications. Our employee was up and running with replacement phone in quick time. The automated claim process was very easy to use and the notifications of the claim progress was informative. Thank you.

Broke mower clutch wire...simple fix 1 day. 3 months later still waiting for them to pay repair bill so I can mow. Never pay for this crappy insurance. They stall and stall and do not do what they say.

Asurion has great customer service and always so helpful. The tech person that came out both times did a wonderful job. I have no complaints for Asurion. I can actually say great job and you show great core value to the company. Thank you for all your help with my iPhone.

Representative was very professional, responsive, and helpful. I appreciate her willingness to help me as I really needed another phone due to my grandson having autism and I may have had to reach out while watching him. Thank you again for your assistance!!

The initial goal was to have the screen repaired and we had to schedule a week out, then they called and rescheduled for another week out due to COVID, we understood as COVID is effecting everyone, however the service tech never showed up and never called. I called Asurion who called but could not get the tech or the service contractor. Asurion arranged for a phone replacement instead of screen repair.

The whole experience was very fast and easy. Easy to follow directions. I would recommend to others. Overall it was a great experience. AT&T is a GREAT Company to work with also!!! I am looking forward to many years with them.

Asurion was very prompt in replacing our lost device. We reported the loss on a Saturday morning and received the replacement device two days later on Monday morning. It was simple to reactivate with the instructions provided. Asurion has been very beneficial for my family and worth every penny!

My claim was handle very quickly and got my replacement phone in two days. I like how easy and quick it was.. I did it online. The form was very easy to filled out. Once they got my documents they said it would have to be verified the next day. They email me say it was verify and my phone would be sent out and I received my phone two days later.

Our young teen walked into a pool with his phone in his pocket and was heartbroken. Thanks to Asurion his replacement phone came quickly. The website was easy to use and we even got an upgraded phone and a discount on the copay!

This was my first time to use my Verizon insurance provider. (Asurion). So pleasantly surprised and relieved when getting my new phone (previous one broke) - was so easy practically costless. Then when I needed to return my old phone, I became ill and didn't get it back on time. However, Asurion kept reminding me through email - and I finally sent it back late. It was easy mailing back, practically had to do nothing. Asurion was so patient and allowed me send back late with no fees to me. Thank you for being so organized and efficient. I have 5 phones on my plan and it was a relief to the others to know how our insurance executed my experience.

I contacted Asurion when my replacement device was having issues and they immediately provided a new device to me. The process was seamless and the customer service was the best I’ve ever experienced! Thank you so much for your help - I highly recommend Asurion for your phone replacement needs!

Once the claim was filed, a new phone was sent quickly and expeditiously (filed the claim Saturday, had the phone by midday Monday). It came with easy-to-follow instructions and convenient return packaging for the damaged unit. Overall a satisfactory experience.

My phone was replaced in a timely manner with customer service that did not appear like they did not believe me which is refreshing. It was also nice to get the replacement phone before returning the damaged one.

Extremely happy with how quick and easy everything was. Filling out the form online was easier than I thought it was going to be. New phone was received earlier than quoted. My daughter was only without her phone for a couple of days. Good experience all around.

No issues with the new device, I just wish they wouldn't have put the refurb sticker on the back instead of keeping it normal as the original build. Overall a good service, especially if you are need of your phone being replaced, their service was very fast. Will use them again in the future!

Without Asurion I don’t know what I’d do. I have certain family members that go through phones like I change my clothes. Dropping them on concrete and in water all the time. Asurion always comes to the rescue. Understandably they do have a annual limit of 3 or 4. But without their insurance I’d be paying for phones for years. They are great.

I didn’t even have a chance to get anxious over waiting, as just as I was about to wonder, I’d get an email answering my next 2 questions. The return protocol was simple and easy to fulfill. I will never know what happened to my phone and why it failed.

The claim process was straightforward and simple. I actually prefer a live agent as opposed to online options only because of some nuances I may encounter when filling a claim. For example, my first replacement malfunctioned upon receipt, then exchanged for another device which later on also malfunctioned. You can't explain that with an online option.

I love the Asurion insurance plan! it is like no other out in the marketplace. The monthly amount is conveniently charge on my mobile bill with no finger lifted on my part. Best part? When placing a claim - it is hassle free and fast.

The agent was Patient, knowledgeable and efficient. I was off the phone pretty quickly with a resolution. Actually the phone was just disconnected by me and I had to call back and the agent made sure that she left the proper notations on the account.

Claim was executed very efficiently. I was very happy with the results. Claim filed late Thursday night (electronically). Shipped on Friday afternoon to Alaska. Received Monday. Excellent work! Phone is in excellent shape. Return directions clear and easy with preprinted postage.

Broken home button, I had insurance & things are right & good again! Very pleased with the fast incoming Phone & the easy Return label system. I would recommend to anyone, buy the Insurance for your new phone.

I had excellent customer service and assistance. It was quick, easy. I appreciate how quickly all of my concerns were handled. The customer service agent was helpful and courteous. Setup was quick even though I had trouble with the online activation. I was able to call and get it activated with no issues.

My son's dog chewed his phone up. We had a replacement phone within thirty six hours after we started our claim. Thank you so much for such speedy service. It's well worth what we pay for device protection with Verizon. Thanks again. Have a great day.

The whole process was fast and easy, the customer service representative was professional and extremely helpful. But the best part is, I received my new phone in less than 24 hours! Returning my damaged phone was very easy as well. I could not have ask for better service, Thank you!

Very quick response & mailed me my new device in 2 business days! It was so fast and easy. Returned my device at USPS the next day with the return label as instructed. And I got a discount on my deductible! I’m so glad I trusted Asurion with protecting my devices. They take the worry away of accidental damage to my device.

Asurion customer service was like a breath of fresh air. They are always there to support the customers through a bad situation. No matter the severity of the situation with your device asurion has always gave me and my family a relief.

Very quick service. I appreciate the fact that this service is available. I wish that screen replacement was more available in my area, otherwise we would've replaced the screen rather than replacing the entire phone. Thank you again for your assistance.

Great service. I just wish for that robot to go away. Is better when you have a person to talk to. Am sure problem can get resolved way faster but if you guys had 10 stars I sure will give you guys that. Thanks and great customer service experience. Was awesome????

Received the iPhone and I was able to transfer my information from iCloud to my new phone. Now I’m cleaning up the old phone and then shipping it back in box provided. Everything went well and I have used y’all before so I was used to the program. I am very satisfied with the complete process and will continue to use y’all.

My daughter was kicked by her horse on the pocket where she had her phone. I applied for replacement and she had a new phone the next day. I applied from my phone and lost service. When I asked for help customer service was helpful and competent. This is the 3rd I’ve had to use the insurance and it has been good every time.

As soon as I received my email the claim was being processed, things moved very quickly. My dad received his phone Sunday. The phone was brand new. My dad doesn't have much on his phone so I just took the sim from his broken phone and installed it into his replacement.

Hard to close find my phone due to password issues. Overall great service. Make initial claim easier. Otherwise. Worth the monthly fee. Phone too expensive as it is. So when you have a loss it should be easy... thanks.

Very fast and easy to get the job done. I had my replacement Samsung Galaxy Note 8 the next day and had it set up the very next day. Thank you to the people behind the scenes that made this a pleasurable experience.

I needed a phone as mine had went out from a crack after it fell. I had a replacement within 2 days. It was sent FedEx to assure I received it in a timely manner along with the necessary items to mail the damaged phone back to them.

Quick, easy and next day delivery was awesome! I was happy without even talking to someone. I did everything online to get my phone And it came the next day early! I have never replaced a phone by myself meaning without calling Asurion but I did this time!

I was very pleased with the promptness and ease of making a claim and receiving my replacement phone. I have made several claims through Asurion and always have been pleased. I have mostly used the online service to make a claim but if needed, Customer service has been friendly and knowledgeable.

The claim went well and I received my phone within 2 days of my claim, the only negative I tried to call to talk to someone about this claim, but was unable to discuss with this with a person. Only had recorded option to select?

I was very please with the whole transaction. The website was smooth and simple. Also the shipping portion was super fast and worry free. Thank you again for the quick and easy service. I would highly recommend the service plan to others.

The customer service rep who assisted me did an amazing job! She went above and beyond to resolve my issues and I was satisfied. I hope that my input about some of this company's procedures was shared with management in hopes of updating some things to better serve customers during a pandemic. Overall, great experience!

Well described, really helpful people and the phone arrived early despite being in a pandemic. We enjoy the phone. Customer service was really exceeding my requirements and I look forward if something were to happen to my phone. Working with you guys would come first in mind.

Great Service, fast shipment of new phone. I used service before and service was great as well. Glad they could come to my aid when my old device was damaged and became unusable. Asurion thank for all you do.

Excellent!!!! Had the new phone in 15 hours. It was great. My phone just kept dropping calls so it was becoming very frustrating. I would suggest that everyone have phone insurance. My replacement phone is great. I also have an Otter case that I really like.

I received my product promptly and didn’t have any issues. I liked how they provided extra tape as well to seal up the box to send back. I’m glad it came with a charger and everything as well. I wasn’t expecting that.

Fast and efficient service, did the claim through the computer site and was simple and fast. Received a new phone and sent the broken one through UPS, great on these pandemic times. Did the upload and download ourselves and was simpler than expected.

Once I got the new phone updated, things finally got done. Third person I talked to helped me the most. New phone arrived overnight. Much faster than I expected. Shipping back old phone very easy. After nearly pulling my hair out, technician was able to soothe my nerves. Thank you!

Amazing service that is worth every penny. This is the 3rd time I have had to use service in the past 8 years. Every time I am impressed on how fast and easy to use the service is. It was late on a Friday when the wife ran over the phone, figured it would take till the next week, but instead she had a new one on Saturday! I will never have a smartphone without this coverage.

Fast service, Nice phone, Sent it to my employee's home over the weekend. Helps the process a lot not having to back to the office to get a phone replaced. So my weekend plan didn't have to be changed to get a phone replaced. I will always let friends know about the insurance that is provided. Well worth the price.

Phone was replaced promptly. It was a simple chore of filling out a form, with no hassle. The only complaint was I wished it could have been overnighted. It took a couple of business days to receive. However, maybe I could have requested that, I did not look into it until it was too late.

It was so easy to fill out a claim online. Then the very next day, I come home from work wondering what was this little box at my door. I didn’t even expect it next day service and I had my new phone. Everything was great. Thank you.

The experience with the associate who assisted us was great but I do have a complaint about the process. This is a family account with me being the person who is responsible for payments etc. When my daughter misplaced this phone and we were trying to work through the process to utilize the insurance the email to authenticate would not come through. I requested that the verification be sent to my cellphone but they insisted this could not happen. That is crazy - you know my cellphone number since it is the main one on the account. Instead I had to change the email address and wait 48 hours to order the phone and another 5 days to actually get the phone.

I dropped my phone in the ocean. Within 24 hours I had a new phone delivered to my address for a nominal charge. Outstanding service, very easy to navigate online and saved me a lot of money. I highly recommend using Asurion to insure all your cell phones tablets etc.

One of our employees demolished his phone. I went online and filed a claim. Within minutes I received an email with the information it was being processed. The next day I had the phone in my hand. Great Experience and easy transaction!

My experience with Asurion was awesome!! The forms were easy to follow with concise instructions. The customer representative was polite and professional. Once the paperwork was received and competed, my phone arrived the next day via Fed Ex. Verizon treats their customers the best and would definitely refer anyone is need of a cell phone carrier to them.

Very helpful. Had to answer a couple questions and phone was here the next day!! They included everything to mail my damaged phone back in. I received the same phone I had originally purchased and everything to set it up was also included!! Easy process.

I got a replacement phone that’s having trouble. They said they will get a new one on the way. The tec- coach did a good job. Very courteous. I explain to him how the wireless charger would not work with this replacement phone and that this phone was freezing up at times.

Seamless as always. I got the replacement phone within 48 hours, sent the old one back in the same box, and set up the new one. Had to call the tech line because my email wasn't working to get the verification code. But they helped us out and it was all done.

Agent was very helpful and efficient. Within minutes we had a new phone on the way. When the phone arrived, a service tech assisted my wife with restoring her new phone. He even stayed on the line until it was completely finished to make sure she was satisfied.

I got a different phone due to you not having my phone anymore and it was way cheaper then the phone you Insured. I would like a Note 10+ 5g instead of this new s20. Or even the new note when it comes out.

The phone works great but when it charges it gets very hot. It takes out a thermometer and it is useless for an hour or more. Please work with the phone. I need help me. The service was very good. Happy. Have a good night.

I sent off my Alienware 14 laptop that I had purchase several years ago because the laptop would not stay on without the charger connected. I had just gotten Verizon home a few months back and thought I had timed my investment just right and was very glad I had opted in and got the service. Unfortunately by the end of the experience I was very disappointed. After I sent the laptop in I received a confirmation that they had received my laptop and had begun working on it (Great news).

AT&T is a company that I can depend on. They do a very good job helping me with my problem. I was real satisfied with their work and I will always give them a good rate because they always solve my problem. I will recommend my friends to AT&T. Is a good company. P.S. Thanks for what you do out of very appreciated always.

Took a while longer than it should have but it all worked out in the end. Still 5 stars. The value of the plan makes it so worth it. So so worth it. A complete bargain. I love this plan as much as I love chicken marsala over a spiral pasta with a squeeze of fresh lemon juice.

I got my new phone right away. The tech team was helpful in setting it up. I have been with Verizon for many years, since I owned a cell phone. They have always done their best to be helpful. The only thing I was not happy about was having to pay $100 deductible.

Phone came in 2 days, very fast shipping. Replacement phone was a level higher than damaged one. I had never placed a claim before, it was simple to place order. If anybody asks, I would suggest using Asurion. Returning old phone simple also, use box it came in and supplied tape to retake and included return label.

Technician was wonderful and very patient with me. Very knowledgeable about setting up the phone and finding the problem. He spent a lot of time with me and was very supportive. I cannot say enough about how wonderful your tech guy was with me. Thank you.

Everything was fine. We got the phone, went to AT&T. They help set it up. I sent back the old phone at the post office. He wishes he would’ve got a new phone because it was a bad phone from the beginning. Thank you. Brenda

They had cleaned out the claim was fine. The part that bothered me was that I expected the phone to be delivered based on the information through your call system and your website for a particular date. It never arrived when I called to talk to someone they told me the phone was back ordered and that I will receive it about four days later. The part that bothered me is that the information you provide on your website and in your calling system was not accurate. Expecting the phone in a particular day waiting at home the entire day and worrying that somebody may have stole it was bothering. Perhaps you should update the information more accurately. Other than that the attendants that I spoke with were very helpful.

Good service. Substitute phone arrived on time. Thank you Asurion and AT&T. I would definitely recommend both companies to friends and family. I have no complaints about the service. I am a loyal customer and I am very satisfied with your services.

ATT worker was helpful and gave instructions for submitting claim which was very easy. Replacement phone, an upgrade, arrived two days later. ATT worker helped erase all personal info from damaged phone. It was very easy to return damaged phone with materials in box replacement came in.

Communication was easy, with a quick response. Replacement phone was exactly what we expected and in great condition. It was also very easy to return the damaged phone. The envelope provided to return it was great. Thank you! It was also very affordable.

Great service fast and reliable. I got real quick service. Very good service. Was quick and good. Doesn't take long at all. I would recommend it to anyone that has a cell phone. They keep in touch with you thru emails. I am a very happy customer.

Broken phone and it was replaced quickly and it was easy to set up the new phone. The return package was easy to put the old phone in it and send it all back. I called the helpline and the person I worked with was very helpful.

Very helpful! I was on vacation last week when my phone arrived so tomorrow I am going to the ATT store for them to help me transfer information because I'm not very "techie". At that time I will send back my damaged phone. Thanks for all your help!

After 45 minutes on the phone with Asurion, getting hung up on, getting calls and texts about paying for a new phone from scammers, I finally went to the AT&T store and the rep there helped me log in and get my new phone for a $200 deductible. After that getting the phone was fast and smooth.

Excellent and speedy service. I am very satisfied with working with Asurion. I’m glad I decided to protect mine and my family’s devices through this insurance. I definitely will continue to keep them on my bill in case of any other accidents.

My phone was stolen from someone I knew. He took it. Broke it and returned it to me. I was so upset. I did nothing to this person to have my phone completely destroyed. Thanks to Asurion, and the fact that I pay for insurance I was not worried about a phone replacement. My cost was $250 for my deductible. My phone arrived within 3 days and sent the broken one back. Thank you asurion and AT&T for having my back. I hope I don't have to do another claim. But right now I am grateful.

Once I got to Asurion I was help but things didn't go smooth as they said and it took one too many calls but was completed. And I got the phone fast after the back and forth. Help us consumers make the process smoother when you have been paying monthly for insurance. Say you don't see it and the automate screening don't let you pass that part.

Dropped my phone, got quotes of $140 to $200 to replace glass. Went to Verizon to see if I was eligible for a new phone, was told no, however you have insurance. Call this number and pay a $30 deductible and they should cover it. Call, deductible was only $9, and 2 days later, had a new phone. I'm a happy camper!

Excellent service, I got my replacement on the mail quicker than expected!!! I used the same shipping box with the return label and tape and then ship back the damaged item. Keep up the great work and stay safe in this difficult times!

All went very well, person I spoke with very helpful. There were no more phones like mine. The Lady was able to upgrade to a higher memory phone with out additional cost. Phone Arrived on time with perfect instructions. I did call technical help and they were very helpful. It was my bad I forgot to put my trip into the phone. Great Service.

I was so impressed with how quickly we received our phone. This was the easiest process I have ever done with my phone. Great communications too! I always knew where I was at in the process. Transferring the phone contacts, etc easy also. Thank you!

Asurion was very efficient and effective with quickly sending me a new device. The directions were very clear and easy to follow. It was easy to send the old device to Asurion. I appreciate Asurion's help and would recommend them to everyone!

You were timely and responsive despite Covid 19. Your support team answered my questions an got me results. I’m grateful to have Asurion as my carrier. Your Customer service staff were friendly, honest an on point. My anxiety about another phone was alleviated after hearing from your staff.

Asurion customer service was great. They handled my claim expeditiously. Had a bit of trouble setting up the new phone. Tried the online help but after 10 minutes of waiting for a response to my query I gave up and went to the AT&T store for assistance.

Response to my claim was quick and ProTech staff were patiently helpful in transferring service to my replacement phone. Reminder texts on how to return the damaged phone postage paid was convenient and appreciated as a customer. Thank you for your service and support.

The website was great. It walked me through Everything that I had to do with getting a replacement phone. And my replacement phone was here to me within a day or so, it was easy to transfer my information over from the old phone to the new phone.

Response and shipment was fast which was nice, the device was shipped with an outdated charging block and an iPhone cable... For an android... the device itself has its quirks but is usable. Overall experience was okay. Chargers are easy to come by.

Everything went as planned. I received new device and it’s working perfectly fine. I missed the appointment drop off and had to go to Fedex and pick it up directly. It was a fast and easy process and I was able to transfer info easily.

Very quick with their decision on my replacement, paid my deductible, phone was promptly delivered. Sent my phone back in the prepaid envelope and the process was complete. Thank you Asurion for the quick and painless process, I will continue to use your services in the future.

I called to get a replacement phone. The person I talked with was very nice and professional. Everything went smoothly through the whole process. My phone arrived in 2 days and they walked me through the transfer process via chat. Great job!

Love the phone. It works good. No problems. I had no problem getting it replaced. The app was better than a person on the other end. I was happy with my order. Thanks for being there when I needed you most. Thank you again.

Replacement phone was received swiftly with easy to follow return instructions. I recommend adding instructions/information when phone is dead/unable to turn on to delete personal information. What happens when personal information can not be deleted? Water Damage does not always allow for the phone to turn on.

Arrived in a timely manner. Very easy to order and replaced without question. We got what we ordered and activation was quick and easy. Would recommend using this service. Thank you for your good customer service.

I was well please with the accuracy and time that it took for me to get my phone. I love my carrier AT&T because they make sure I stay up with them what’s going on with my phone. Also when they ship you a product this company AT&T always let me know when I will be receiving my product. Nice customer service experience and always thank me me for being a at&t customer and they always ask me is there anything else they can help me with.