Asurion Reviews

Very professional and fast. I have had Asurion for a few years now and I have never had a bad experience. I would recommend this insurane to everyone. Customer service is great and very friendly. They do a wonderful job.

Great customer service from the Pro Techs. I had a call back due to my own time constraints. Both techs were knowledgable and extremely helpful in locating/loading my backups. The techs patiently allowed me to explore some settings in the phone and answered every single question I could think of.

Experience was easy and clear. I was not happy that I had to pay over 200.00 dollars for a replacement phone even though I had insurance coverage on the lost phone. It would be nice to get that money back.

The entire process went smoothly. I was able to make the claim online and the replacement phone was shipped promptly. The replacement phone was in great shape and the activation was quick and easy. My experience was excellent and exceeded my expectations.

Asurion’s service was easy to proceed and fast to get my replacement phone delivered. I had 0 problem to do it myself. It’s also gives me a peace of mind to know that my phone is covered. We’re using the same service for our new phone again.

Fast friendly fix to my problem. Easy to understand the person over the phone. Patient and thorough help during my time of need. I had a new phone within 3 days and was helped with activation. Excellent customer service experience.

Great response to my questions and fast results. Did not take long to resolve my problem. The tech was polite and kind and patient. I would recommend this service to all my family and friends because of the positive result I received.

Asurion was very quick to get me my new phone, I was very impressed. In my line of work, emergency services I depend on my phone and its capabilities to help me with patient care. THANK YOU! I will definitely recommend this to a friend or my family.

Although the deductibles are ridiculously high, the overall experience was fast and simple. The replacement device came the next day and the activation of the new device was very simple when following the step by step guide. The return packaging was pre-labeled and easy to use.

Everything went well, the service we received was personal, efficient and professional. The local AT&T store in Stow is wonderful so glad I left Verizon. The only thing that would have made the experience better was the amount of time it took for the phone replacement, 7 days was a bit much understandable though coming from Texas.

Over the course of about a month we needed to get three replacement phones through Asurion due to functional issues with the phones. While they did replace the phones quickly, they mistakenly wrote us up as having two claims and charged us over $200 for the third replacement phone as well as canceling our insurance for having more than one claim in a 12 month period. They claim that they never received the second phone back, but in conversations with them, they told me that they were able to find the phone and that I would get a refund. After a year of dealing with them on this issue and repeated phone calls to them, they still have not refunded my money nor reinstated my insurance. Very disappointed - too bad I can't bill them for the nearly 20 hours I have spent on the phone with them to resolve this issue.

I've been a customer for years and years and years. I've never filed a claim or anything. I dropped my phone 3 ft and the back glass had 3 small cracks no cost because I had the TOTAL CARE PLAN. I thought I would be sent a replacement but I was told the replacement would cost $249. So, don't be misguided as I was by the TOTAL CARE PLAN because when you sign up for it, they don't inform you of any replacement fees. The only costs I saw were cracked screen replacement for $29 so I'm a little disappointed and feel really misled. It should not be legal to advertise the way they do.

For the past five months, I have been dealing with the most dishonest insurance company: ASURION, the phone insurance company. I can assure you, this has been the most unpleasant experience in decades! My son’s phone was stolen in April 2019. The next day, I filed a police report. Two days later on April 13, I started a claim with Asurion, ATT insurance company, to get a replacement device. A few days later, I received a replacement phone for my son.

After 3 weeks and numerous phone calls, Asurion finally agreed to waive the balance of the deductible and sent us a new phone.

The process was easy with friendly and willing staff. I was thankful for the pleasant experience. It all done at a decent price to and willing and helpful tech support. I was able to turn my disaster into a decent experience.

Phone came within three business days, it was easy to set up the new phone. And easy to return old phone with the packaging provided. I used the AT&T chat to activate the new phone with no issues. All in all it was a fairly simply process.

Updated on 10/08/2019: So after entering my review, an Asurion representative got in contact with me and asked for my claim number to inspect the case. However, despite this rep mentioned - in her public address to my review - that my customer service experience was not typical, in private she repeated the same response I got from their service manager: “Unfortunately, this denial will still stand, any physical damage on the device would void the manufacturer's warranty”. The only difference is that this time I was offered a $36 eGift card that by the way, I declined.

My iPhone screen is broken -- Asurion is telling me that I have no providers in my area (I live in Arlington, VA) who can fix my iPhone screen, which would cost $49. Instead, Asurion is telling me that my ONLY option is to pay for a new phone, which would cost $299. This seems pretty ridiculous that I can't mail in my phone OR that Asurion can't find me a local provider to fix my phone at the price they have advertised. They said they might be having a "software glitch" since no providers are showing up and that I should wait a few days and call them back. Has anyone encountered this? How can I get it fixed? I spent almost 2 hours on the phone today with Asurion... talked to 4 different people, including headquarters... No one helped.

We lost our phone and asked to have it replaced. A phone of lesser insured value was received. I called upon receipt of phone and asked to speak to a supervisor, who worked with an ATT person in Tennessee to resolve the problem. I received another phone (Samsung 8) which I had programmed at a local ATT store. The supervisor did great.

Great customer service. Everything went smooth and received the new phone as promised. No hassles. Everyone was very helpful and on time. Would recommend it 100%. Gave us a discount as well. Keep up the good job on your great service!!

Very good service. Everything I needed was complete. The phone came fast, like they said it would. I would recommend this service to anyone that has a phone. The price was right, nice phone, thank you very much.

Screen got cracked and it caused the bluetooth to stop working so I got a replacement phone. It got there in a timely manner and getting it replaced was quick and easy. No problems to report at all. Greatly appreciated.

Communication wasn't great and very vague. I had to call in a couple of times, but the people I spoke with were great and helped me. I would recommend communicating with people on the timeliness of the process and set-up proper expectations from the beginning.

I called few times spoke to a few reps, they are all garbage including floor managers. I called few times spoke to a few reps, they are all garbage including floor managers. I called few times spoke to a few reps, they are all garbage including floor managers.

Easy and helpful service on the phone. I was able to get my daughter a new phone within one day after filing the claim, and when we needed extra help returning the malfunctioning phone, the representative on the phone sent us a new pre-addressed envelope right away. Thanks!

Service was great, the techs were knowledgeable and friendly. I would recommend a coworker a spouse. I also like the hours of availability even on Sunday. I felt like they took customer service to another level when helping me get my phone changed over.

Easy to use web interface. It was unclear that the car charger would come in a separate shipment, so the follow-up emails about delivery were a bit confusing. But the process did not take much time to complete. Overall, the experience was quite efficient.

Unbelievably fast and super easy. I called in on phone and spoke to gentleman whose customer service skills were awesome. Very surprised experience went as smooth as it did. Not too often able to speak to a person so quickly.

At 1st I thought I was wasting money on insurance what I was wrong. Having this insurance covered my phone very little out of pocket. The phone was delivered as promised. It was a very easy transition into my new phone. Thank you.

The replacement phone processes was quick and I received the correct replacement. Easy to complete the request online and easy to follow/track the process. Received the replacement phone within two days. Easy return process and able to track the return.

Had to do a complete new phone exchange. They overnighted and sent return paid envelope as well. I had the new phone, set up and very clear directions. All complete in under twenty four hours. Time is very important and I didn’t feel as if I lost any time.

Phone was stolen while on vacation. To be on vacation and have no phone is difficult. Very easy process to walk through to have phone shipped. Once received customer support was helpful and very knowledgeable on setting up the and restoring what I needed.

Received replacement watch quickly. No problems with submitting claim and returning watch in supplied envelope. Process was easy and replacement product was in new condition as promised. I would recommend this insurance for any new devices. Customer service was friendly and eager to help resolve your problem.

I was really surprised that the process was easy and not complicated. Your representative was very understanding and extremely cooperative. Time-wise very efficient. Saves me a lot of stress worrying about my business calls. Keep up the great work. Thank you so much for your prompt service.

With a military family and oldest child on Active Duty our devices sometimes have a rough going; your warranty work and quick replacement policy Keeps us in touch. I have been able to either go into a Verizon store or online seamlessly.

My old phone was badly damaged. I went to the AT&T store to file the claim. It took only a few minutes and a few days later my new phone arrived. There was no hassle and the new phone is a much better model than the one I had.

Very professional and knowledgeable staff! Phone use was very easy. The repair jobs made our cells like new again! I highly recommend Asurion. Thank you for excellent service. You made me feel like myself and my family were a part of your family.

After two years I finally make the mistake of dropping the phone and shattering half of the phone's back. Made the claim, understood that new replacement costs me hundred something dollars, a fraction of the actual cost, maybe at six hundred something now with the S-nine and S-ten already out? I don't know, but the new phone arrived in two days, I read the instructions on their website and started transferring all the data I needed. For the cheapest rate, eight dollars a month, it's worth it. Helped me save money in the long run since I'm almost done paying off the phone and don't plan on upgrading.

The young lady that assisted me was so nice and knowledgeable. I had all the information I needed in just a few minutes and received the phone in the time period I was told. Instructions were easy to understand. Very easy and quick process. VERY satisfied!

Have never filed a claim until yesterday. Was supposed to have a same day delivery between 5pm and 7pm. No call and no show. Called customer service number, they had no update on my order. Told me to call back the next day for system to provide an update. Next day was told the same thing. Collectively spent about 4 hours on a Saturday speaking to various reps about the issue. No one could give me a correct answer or confirmation of when I would receive my phone.

Response time was very very fast. We were able to take the new phone to the nearest Verizon and they were able to assist us to download all of our information from iCloud onto the new phone with no problems.

PHONE CAME LITERALLY NEXT DAY AS I WAS TOLD. I WASN'T EXPECTING YOU GUYS TO MOVE SO FAST. Also, being that you guys didnt have my phone in stock I was able to get upgraded to the next available device which I greatly appreciate. THANKS ASURION for moving so quick and helpful along the way.

Very happy that I received the first replacement in such a timely manner. Although the sound from the phone was muffled so I had to order a new one, the experience was pleasant and I’m happy I didn’t have to use a phone with a broken screen.

Overall experience was good... Service was quick, mailings were very quick. Transfer of date/information was not complete, just the basics. Had to transfer remaining sms and apps with another app. Overall service was good. Customer service agents were patient and courteous.

I did have to report this three times. But it could have been the fraudulent accounts set up that had been commingled with my att account that caused this. I think I have an account that I didnt set up. That is currently protecting fraudulently purchased and paid for accounts though. Please contact me.

Super easy to switch over to my replacement phone! Delivery was quick and easy to send back damaged phone. Would recommend to anyone. Deductible was very reasonable considering the phone had water damage. I've always carried this insurance for all the phones on my account. Thanks Asurion!

After entering my phone number and pin, and indicating that I am not a robot, I have been watching the processing wheel continue to spin for over 30 minutes. I can't proceed with the claim until it stops spinning. The inability of the Asurion claims system to process a claim is infuriating and frustrating. It shouldn't take this long for an automated front end system to accept my input and allow me to complete the claim process. Their promotional material indicates that claims can be filed 24 hours a day. I guess that that means you have to watch and wait 24 hours for Asurion to allow you to complete the claim forms.

First, I would like to commend the customer service representative for being not only polite but patient with me during our conversation. The representative answered all my questions and concerns needed to replace this device as soon as possible. The replacement telephone was received the next day as the representative indicated with one exception. This was not the company fault but the deliveries fault. The package was supposed to be signed for; however, when I came home the telephone was at my front door between my screen and front door.

Verizon employee helped me contact you for a new phone to replace the one that was stolen. I was Unable to navigate your website. No help when I called on phone either. The new phone works well. Thank you for that.

Excellent in all respects. Very timely, received the package the next day. It also was totally accurate and very easy to set up. The entire process was so simple to complete. Thank you very much for your superb, great service!

I had the most great help from you guys and I was very satisfied with the timing and the replacement on my device. GREAT JOB. I would recommend this insurance company to everyone. I got my device on time as I was promised.

You guys are fast but I just think the deductible is high. Your customer service was very nice and knew exactly what they were doing and was able to get my phone activated in fast and timely matter and my phone came fast.

Great experience. Filing the claim was easy and pretty self-explanatory. My new phone was here in less than 48 hours and had everything I needed with it. My only critique would be that I never got an email confirmation of the claim submission or shipping.

Arrived on time... called AT&T to activate, "line" was long, left number to call me back and they never did... I called back the next day and it was a smooth process... the rep made sure my insurance carried over to replacement new phone, which was helpful and at the same time something I took for granted since I never canceled it to begin with.

I was more than pleased with the prompt replacement of my iPhone 6SE. This was the first time I had ever had a problem with my phone - especially with damage to the phone. There was no hassle and the phone arrived as scheduled. Saved my vacation!!! Thank you???

Great job! The delivery was on time as instructed! The packaging was great. And it didn’t take long for me to adjust to the new iPad. I’m in the process of returning my old unit. Also, it was easy to read instructions.

The service provided by Asurion is excellent. Initiating a claim on the website is beyond easy and I received the replacement phone the next business day. To complete the transaction I just had to send them my damaged phone, it really is that simple!

Got the phone within 2 days and it was the exact model I had before. The process was easy to do however at time they recommended calling my provider which was not well thought out because I did not have a phone.

Well actually for once you guys actually came through. For once I’m not giving you five stars because you guys gave me a complete run around the last time that I try to replace the tablet over a year and a half ago but now that I went down to my local store, the gentleman that helped me came through. 110% he gets the credit.

Customer service was accurate and on time with assisting me with transferring my information over to my new phone. The process of sending the old device was helpful with them providing me with the returned box. I will recommend AT&T to friends.

We had an awesome experience. Fast and customer friendly. Only 24-hour downtime! Phone was replaced immediately with overnight shipping. Our phones connect us to family and business and it was critical to have minimal downtime. Thank you so very much. You saved us money and loss in our customer base.

Asurion refused to honor my extended warranty. I would never buy one again. Here's the situation: I bought an extended warranty for a product that I purchased in a Wal-Mart store. The manufacturer's warranty lasted for 5 years. The extended warranty explicitly states in the fine print that "Except for the enhanced coverage outlined above, which begins on your date of purchase, all other coverage becomes effective immediately following the expiration of the manufacturers warranty". But, when I finally got through to a customer representative and then the manager, it was explained to me that this only applies in cases where the manufacturer's warranty is shorter than 2 years. Nowhere in the fine print does it say this! I certainly would not have bought an extended warranty for a toaster if all I was going to get was enhanced protection against a power-surge.

I filed my claim on Wednesday and realized the shipping address was incorrect. I called immediately and they were unable to change it. The following day, I was notified that my order was cancelled and we could resubmit it. I did all this and was told I would receive my phone today by 12. I have not received a tracking number so I call in hopes of getting one from the CSR. The CSR now tells me she has no idea when I will receive my phone but it could be 2-3 days. The purpose of this insurance is not to be given the runaround and false advertisements. As a single parent, I am now without a phone for who knows how long. I will be cancelling insurance as soon as possible because this seems to be a waste of time and money.

Got replacement phone in time for my vacation...yeah! Called, told rep I just dropped phone on concrete and cracked back. Got phone 2 days later. No problems, no worries. I am so glad I have Asurion for our phones. Doing business with you is a pleasure.

Great customer service and quick to transfer my service to my replacement phone. The lady that helped me was very patient on helping me set up my phone and she was very friendly. She walked me through step-by-step. She told me not to hesitate to call back if any additional help is needed.

My replacement phone was an old iphone6 that was refurbished and I immediately noticed that the battery drained quite excessive for even the most minor usage. The representative upgraded me because I never had a previous claim and I now have a battery that is great. Thanks!!! Kudos to management for allowing your front line people to solve problems.

Overall it was a good experience. It since they did not make the same model phone I had they were trying to downgrade me instead of upgrading me. She tried very hard to tell me that the phone they were offering me was not a downgrade but since I work in the cell phone industry I knew better. After going back and forth she finally got me a phone that was comparable to the phone I had damaged but it shouldn’t have taken that long and I shouldn’t have gone back and forth with her until she realized I knew a lot about phones.

Asurion sent me a replacement phone that works great! I am enjoying my new phone. The old phone had damage to the screen, and the battery was just about shot. The new phone works like a charm! I highly recommend Asurion to others.

I had a problem with the screen on my phone. I did everything online. Describe my issue and had a new phone in 3 days... excellent service!!! The phone was in perfect condition as well. I would absolutely recommend!!!

The device I lost was no longer available, so I received the newest model in that lineup. I received the new phone and got it connected within three days; very pleased with the great service, thanks Asurion???? PS Glad we had this feature.

The process from beginning to end was very easy. The replacement phone was received in less than 24-hours from the time I filed the claim online. Customer service rep, Mahogany was extremely knowledgeable and helpful in transferring data and apps from the broken phone to the replacement phone.

The service was great and I liked the customer service skills. And I like how fast I got the phone and was able to use the phone asap and was able to get the phone on time. Thank you for the phone and help.

I was very pleased with the process of filing a claim, and have been so in the past. This was the only time it took greater than 48 hrs for the replacement phone to arrive. The cost of the replacement phone has continued to increase considerably.

We were happy with the resolution of the new phone, although before I could get a Otterbox case on it the same day, I dropped it, and shattered the screen, so brought it to IFix!! Great phone, thanks. Kelly

This was the fastest and easiest claim I have ever made. It was approved and a new phone was shipped with in the hour. Luckily, I have Asurion coverage on several devices. I was particularly surprised to see that the replacement phone was one of the new Galaxy S10s.

Purchased a protection plan from Home Depot for our Washer. The Washer stopped working, I called and the Repair Company could not get to me for 5 days. Once they did arrive they informed me the circuit board was dead, the keypad needed replacing as well as two other parts. The case had to be reviewed by Asurion which took another 3-4 days. They decided to repair and not replace. It Took them a week to get the parts and then 3 days to get back to us to install new parts. Installed new parts and found another part needed in replacing. That part is on order which will take 5 days and repair can't get to us until middle of week next week. We are now a month into this fiasco.

I wasn't quite expecting to have to pay over $200 for a replacement phone, when I had been paying for an insurance policy on it but that's how insurance works I guess. Dammed if you do and dammed if you don't.

I'm never sold on getting additional insurance for any device. Always seems like a waste of money. This is SO not the case here. I've submitted 2 claims so far for my son's Gizmo. And within 24 hours of each, I've received a replacement device. So far, this insurance has proven to be worth it!

I was very impressed that we received the replacement phone within a day, as we live in a rural area and we never receive anything that fast! I would recommend Asurion to my friends! Thank you for the quick service!!

Very good service and prompt on delivery, will continue to use Asurion for my needs, very easy to file and use their website for my phone replacement, would recommend even though a little on pricey side but worth the no hassle part.

Asurion came to my home to attempt to fix my phone. Due to a due to an inherent problem within the part, Asurion replaced my phone and was very accommodating. The serviceman was very conscientious. I recommend Asurion. Asurion mailed the new phone and I had a minimum amount of inconvenience.

Thank you for the fast service on phone replacement. I appreciate the help. The phone was stolen I believe, and replaced very quickly. I also appreciated the email updates to what was needed and to track when shipped. Thank you.

I couldn’t believe how easy this was to get my new phone up and running. I had help at the AT&T store. Although this phone did get hot while loading everything. The lady said it should not be that hot. And that it comes with a year warranty should I find I may need to order another to just call the insurance number again and you’ll send me another and we’ll go thru this again. Just so you know... Thank you! So far I love it other than that.

Received the refurbished phone timely and was able to set up quickly with directions provided. Only disappointed that the phone turns off completely in the middle of the night when I had a pattern lock enabled. I had to disable the lock and it doesn't shut down anymore.

I received my new phone the next day. Asurion gave me V.I.P. service! Paying for phone insurance seems like a waste of money, until you need it. I would recommend to anyone whose provider provides Asurion phone insurance to get insured asap!

I have 11 business lines so we have had 4 occasions to use Asurion for replacement phones and the process has always been incredibly easy and we have always gotten the replacement phone on the next business day. I have been amazed at Asurion's responsiveness.

It is a shame we are not allowed to decide upon no star rating. 1. Verizon reps - repeatedly and almost assuredly thru script kept addressing the $29.99 deductible if "anything goes wrong with your phone." I am a licensed health and life insurance in this and other states. It is both illegal - state and federal - for anyone not licensed to provide parameters of insurance policies other than the premium cost - and the ins. parameters should have been referred to a number in the ins company for further info. 2. Email or providing personnel info on internet or email attachment - MSN and most free email servers are open - ended - no sec. parameters test this ban email from a new friend or relat. - short order you will get email inc. name of that person to sell or inpreg system. - MSN states that they are not accountable for providing such security. Yet it took 6 full conversations with Ver. and Ins people to pry out a fax number to return info …

Great service. Asurion is always there when you needed. And with a quick response. I am so happy that I had the insurance. It worth it. Also I have been with AT&T over 20 years. AT&T is the best service ever. Thank you AT&T.

I’m very pleased with the quick response. I received my replacement phone the very next day, and the service was great. They were able to help me with setting up my phone. Overall I had the very best experience ever. Thank you.

Excellent customer service! The service was kind fast and easy to understand! I received my phone very fast and they help me set up my service! I was on the phone and they guided me how to restore my service!

Everything was easy to complete online and simple instructions to send back. Husband is enjoying his new cell and is an upgrade from his previous cell phone. I have always enjoyed the the company and how quick we receive the cell.

I was guided through the entire process. The support staff was extremely helpful. I had issues with the device, an ATT issue, and the support staff was able to add the device and ensure we received a replacement in a timely manner.

I made a claim to replace my phone on Friday the 13th of September and I received my phone replacement on Saturday the 14th! It was amazing! Filing a claim was quick and easy. It only took 5 min! My phone arrived in perfect condition, much better than my previous one! I’m so happy and completely satisfied, y’all are amazing! Keep up the great work!

I cracked my iPhone screen, but I was not worried because I have Total Mobile Protection (insurance) through Verizon with Asurion for $39/month. RIGHT?! Unfortunately, Asurion will NO LONGER offer in-home screen repair/replacement or local screen repair. Asurion claims "the parts are not available". Really??? Apple has the parts available in every store for $129! Instead, Asurion asks that I mail in my iphone for 3-5 days and they'll replace the screen (thought those parts were not available?) or send me a replacement phone (likely a refurbished one they have in stock, not my new XR phone).

Normally I do not write reviews but I'm annoyed. My window was between 11-1. No one showed up. They called and pushed the window back to 1:30-2. No one showed up. Then I had to call them and find out where they were. Ridiculous. They kept me on hold for 20-30 while the customer service rep attempted to talk over me every time I spoke. The communication is lackluster at best.. Would not recommend to a living soul.

Excellent customer service they answered all my questions and treat me very well. The delivery was sent in no time. I make my request today and the phone was here in only 2 days. Totally satisfied with the service provide to me. Thank you guys.

Very quick and everything was easy to get set up and switched over! Phones were exactly what was expected with what we were told that we were getting and we have been impressed with both devices that we received. We were satisfied.

The claim process was easy, and I received the replacement phone quickly. I called the customer service center because I knew this policy would be cancelled since this was the second claim that I filed on this phone. The person I spoke to was very knowledgeable and gave me instructions on how to obtain another policy. I will be contacting you again today to purchase another policy. Thank you.

Our facilitator was very helpful, professional, and conducted herself with patience, friendliness, as she guided me through the setup of my iPhone. Being a Senior, her knowledge of the technology was excellent and she happily walked me through each step of setup with kindness and grace.

I called Friday afternoon and told them I lost my phone. I had a replacement by noon on Saturday. Process for replacement was very simple. Could not be happier or glad that I purchased this insurance. I would highly recommend having this insurance.

I loved the service. In three words: QUICK, EASY. AFFORDABLE. I can say that Asurion is best at what it does. I got my claim approved and phone delivered to me within 24 Hrs. which was a surprise. I strongly recommend Asurion for insurance for mobile phones.

The process was easy, and the deductible was 1/7th of what the replacement phone would have cost. The replacement phone box was also used as the return box for the broken phone, which is really good for the environment. Less trash. Thanks.

My phone was broken and I received my replacement very quickly. Phone works great, transferred my info now just need to return it. Simple. Quick. Easy. Worth it. If you don’t have insurance on your phone get it now! It pays for itself with one claim when phones cost over a thousand dollars! Asurion is the way to go!

The phone was dropped and cracked the glass causing certain areas of the phone to not work. Filed claim on Friday and had a new phone on Monday. I received constant updates letting me know the status of the replacement phone.

Received my replacement phone within three days! Would have been next day but I filed my claim on a Friday. The process was quick and simple, and the prepackaged envelope (with postage paid) made sending back my broken phone a breeze.

Easy process and quick shipping too! My son got right back to using his phone and not having to use a broken screen anymore was nice! We’ll keep protecting our phones with your company. Thanks again from our family to your company!

I was pleased with the service and how quickly the claim was handled, everyone was so courteous and concerned with getting my grandson's phone replaced. Thanks so much for your customer service and expertise! Very thankful for the follow-up email and text messages.

Initially like anyone who lost their phone we were like fish out of water, since like most we couldn’t access our email to receive the code sent. Then our secondary scare was since the claim was on Friday we won’t have the phone till Tuesday “2 business days” but they got it to us fast.

Asurion was fast and efficient. The product came as the company said it would, the condition of the product was good, and there were no other extra charges. I would recommend this company to anyone! They were a joy to deal with and we were very satisfied!

The person who helped me was very kind and helpful. They helped me with all of my problems that I could not figure out so I am grateful for their help and I will recommend this person to my friends and family.

I was very pleased with the interaction with your agent. I would recommend Asurion to anybody interested. The only thing I would suggest is in your welcome packet enclose the claim form. I don't have a printer so that part was time consuming.

I was happy getting the phone in a timely manner but the phone is having some of the same issues and I do not have the time to call tech support. I wish for the amount of money we pay for insurance we would get a new phone and not refurbished.

Had older phone and you found a replacement in just a few days. Outstanding job! It was shipped in a timely manner. Only issue was the setup due to the fact you were contacting my bad phone and not the number I provided. But I got that resolved easily by stopping by the AT&T store down the road. THANKS!

My grandson did my transfer, we needed to call for assistance one time and they were very helpful. It was easy for him to figure out the directions. He even figured out to transfer my apps. Thank you for my new phone.

Very easy to fill out on website. Cost was reasonable. A true no-hassle experience. Also, the iPhone was delivered on A Saturday. I don’t know how they can make the process any easier or better. It was that good. Thanks.

Satisfied with the service we received. Will recommend Asurion to family and friends. Customer service was very helpful. We will continue to carry the insurance. We had a little issue in turning "find my phone" off. Customer service was able to assist.

I think it is BS we pay every month for insurance then when you make a claim it is still over $160. I also shouldn’t have to jump through hoops to get in touch with someone. Your automated phone system sucks.

The item lost was replaced efficiently and was as promised. I did not have to bend over backwards to place the loss report either. The process was easy to accomplish. I am very satisfied with the service I received! Thank you!

Called in claim on 8/19...was advised that the Samsung S8 was not in stock so we would receive the S9. We were advised that delivery would be made within 3-5 days. On day 6, 8/25, I called to check the status and was advised the claim had not been completed...the rep did not complete the claim request. I was then advised that the claim could be resubmitted, however we would receive the S8. I was given several different scenarios on what exactly happened. I requested to receive the phone that we were promised, the S9, since this situation was beyond our control, but was told that was not an option.

Tech arrived on time. He was professional, courteous and worked quickly. Phone looks good as new. Very pleased with Asurions service. The process for filing the claim online was very quick and easy as well. Especially nice when you have teenagers who are tough on phones!!

The service was great, fast and friendly. Thanks. The tech was courteous, patient, knowledgeable, she had the quickness and one step ahead of the phone and what was to be expected, throughout the whole process, she even had shared in conversation, of how tough it is to some and others, and even told me of some of the perks of the phone I have, I was impressed with her performance, and how quick she is on the go. So cool to have a such a knowledgeable tech who was and able to speak perfect English language. Thanks AT&T.

My phone was kept by the security personnel at Gatwick Airport in London. When I returned stateside, Asurion replaced my phone within 24 hours. Most of my information transferred over to my new phone. I was so relieved. Thank you, Asurion, for your prompt action.

I had a great experience with customer service. They were efficient and knowledgeable. I was able to explain my situation to them and they did what they needed to do, asked a few questions and the next day I had my device.

Received very quickly. Claim process was smooth from start to finish. The service personnel on the phone were friendly, knowledgeable, and professional. Everything came that was supposed to come including tape to reseal the box after placing damaged phone into it. Very satisfied.

You have made the exchange of my device easy and actually enjoyable. You were helpful in getting my new device activated - cellular - and it was extremely quick. My device arrived within 2 days therefore I was able to continue with work without much downtime. Thank you for your help.

Did my claim online. It was fast and easy! The phone was sent out when they said and I received it fast. I would recommend Asurion to everyone! It is worth having if your phone breaks or gets stolen!! I will use Asurion again!

Super happy that my phone came in before the 24 hours and the customer service help to get it turned back on was excellent!! Katrina was superb and was very friendly. She was patient and waited for us to follow thru.

The technician was very helpful in guiding me through the transfer of my personal data from one phone to my new one. I'm grateful for the help that I received. Keep up the good work. Thanks. Thanks. Thanks.

Asurion has sent me an advanced replacement received on Saturday 9/21/19, 8 days after filing a claim for broken glass. I've changed my star rating to a 3 instead of a 1 for the effort made by Tasha, the Asurion rep that handled the exchange. The rep at Asurion told me the reason they have not sent out replacement glass to any of their California service centers, is because they are purchasing their own service locations and are in transition. My phone has been replaced, hopefully by the time I need service again, they will have new walk in service centers available for same day replacement.

Got my order quick and easy! I love my new device. It was such an easy process. Working with AT&T has been great. They made the process so much easier. I definitely recommend. If it wasn’t for them I wouldn’t have a phone.

Very happy with my new device. It is just the right size, not too large and not too small. It was easy to set up. I’m also happy with the customer service I received. The rep was friendly and professional. I received my new device in a very timely manner.

Every representative I spoke with was friendly and helpful. Delivery was fast. The only issue I had was that the first phone that was sent would not connect to my carrier. I had to wait an additional day for another phone to be sent. The phone arrived in less than 24 hours and set-up was quick and successful.

Great and very quick service. Fast turnaround. Easy online navigation. Great follow up the next day. A very seamless experience. Never had to talk to a person. The package arrived the next day with a new phone and a shipping label to send.

It was great but the only thing is that AT&T representative told me that I would be getting an LG K30 but I was sent the Samsung J3 by the insurance so I'm just curious why the different brand of phone and not the same brand of phone?

Everything was great. I was helped with all the information that I needed help with, perfect. The protech they was very good and polite with all my question and all the help that I needed with. They were awesome.

It was wonderful. Called and they were so nice. Helped out fast. It only took a day to receive replacement! So very happy with the service. The person that answered was polite and extremely knowledgeable. I would recommend this service to anyone owning a cell phone. Thank you.

The IT person who helped my daughter with her phone was awesome. She was able to save all of her videos. She called her back twice. Then asked her to do a third back up. She stayed on the line the last time to make sure everything worked.

Everything went just as expected. Exactly what they told me is what happened.and the directions sent with phone on how to reconnect were simple and easy. I was worried it was going to be a big problem but it wasn't.

Everything went smoothly but I wish I would have been told that the phone had to be activated and instructions on how to activate it... It was an inconvenience to not have phone service immediately. I had to go to an AT&T store to help me and they had to put another sim card in it...

Great people to help with the my phone claim. It came in a day and great service for helping me activate the phone. Very helpful, kind and most of all very informational. Helped me download the app In case I needed more help.

I was pleased with how fast I got my phone! My Husband was also very satisfied on the service and the promptness in getting his phone. The phones work great! Thank you so much for the help in replacing our phones.

So easy, phone came within 14 hrs and payment wasn’t needed when claim was being filed. I got billed by my carrier about 2 months later. Fantastic. Representatives were very helpful and understanding to a minor issue I had with my I’d name and my account name but it was taken care of within 6 hrs.

Very pleased. Delivered quick. Agents very pleasant and knowable. Phone arrived as promised even though it was a weekend. My phone was replaced no questions asked. My experience with the company and agents was enjoyed. I was surprised to get the new phone as quick. That was great since we seemed to be attached to our phone.

I was very pleased with the service I received. Everything happened just as it was told to me. The customer service representative was professional and courteous. He also gave me complete and concise information on how to get the new device activated.

Quick replacement, friendly customer service, and helpful store staff. The whole experience went very smoothly and stress free. I appreciate the speedy and friendly service of the replacement of my phone that I use for work. I placed the order and received my new phone the very next day in the morning. Thank you Asurion and Verizon.

Awesome service!! Phone was here in less than 24 hours on a weekend no less!! They let me know where the phone was at all times and latterly was delivered in about 12 hours! Couldn’t be more pleased. I would recommend to anyone.

I recently added Asurion protection for my phone during a promotion, and I'm so glad I did—dropped it in water, the rice thing didn't work, but Asurion sent me a replacement the next day for a tiny fraction of what I'd pay for a new phone. The service was fast, the process was easy.

Received replacement Tablet I. A timely manner and in good condition.. All is well here. Thank you. I received an upgrade from a LG Tablet to a TabS4. Thank you very much for your prompt service. Their ATT rep was very informative and set expectations. All was done as stated.

The customer service rep was informative, and helped answer my questions with my claim. The customer service rep also helped me change my claim from a the screen being fixed to the phone being replaced. Will definitely use the service again in the future for further claims.

I like how I got an option to repair or replace phone. I chose repair and received my phone in one business day. Easy to contact carrier and actívate new phone. Instructions were easy to follow to send old phone.

My phone a Samsung galaxy S9 had a crack in the screen that went to the back. It was not a candidate for a screen repair. So they replaced it with a better phone and It was excellent customer service every step of the way and they made it very easy to do. I am a fan of the Asurion phone protection.

My replacement device came in the mail so quickly. No problems. It was very easy to do online, I like that option. I do have a problem however being forced to write at least 40 words here. I mean, my experience was great. It was easy to file. It came quickly. Not sure what else I can say but thank you!

The process was Super easy and fast! I received my phone within two days. They make returning your old device extremely easy, as well. Everything was included inside the box, including tape and shipping return label. I would most definitely recommend using them as it was fast and easy.

I have not been able to return my old phone. I have misplaced it and am still searching for it. Once it is found I will send it back in the prepaid envelope. Your organization has been good to work with. I will recommend you to anyone who has a phone.

Dropped phone in the road and it was run over several times. Contacted Asurion and made claim. Claim was delayed because my phone a Galaxy S8 Active wasn't available. I had to take S9. Not really an upgrade from S8 which is hardened, waterproof, and actually survived being run over repeatedly. But alas the Wifi side stopped and I need that feature. So 4 not 5 stars for unavailable replacement. The tech experience was excellent. Work on your replacement equipment inventory. And turn around time. I had to contact Asurion after no response to my claim to find out the S8 was unavailable. Your company used to have a 24 to 48 hour turn around. And would reach out when product wasn't available. Thanks Shawn **.

I always have a good Customer care experience when I call Asurion. The reps were considerate and informative. Got things done in a timely fashion. The only thing was the wait to speak to a Representative but it was after hours.

Received replacement phone within two days. Replacement product was very good. Satisfied with performance. Would recommend for other phones. Good to have when you need it. Hope the service is not needed in the future of it but if it is I'm sure I'll have the same performance.

I was happy with the way things were handled. Received my phone when they said I would so I'm a very happy customer, customer service was very helpful when I was on computer. If I had to rate them I give you guys a 10.

Never a bad experience, my phone was stolen in South Africa and when returned home my phone was waiting for me. Between AT&T this by far is the best experience I've gotten. Using them from now on and nothing less.

You guys did a quick and awesome service with my son's phone. I made the claim at 7pm and we got the new phone the next day by 5pm. I'm impress with your fast and professional service. Thank you so much for all your help.

Great service and team! My son Found his phone and it was easy to cancel the claim with the customer service agent. No hassle and assured me that it was taken care of. Will definitely keep the insurance in the future on my cell plan.

I received a refurbished iPhone with an unresponsive touch screen, it was returned. I canceled my claim and insurance. For what I paid in monthly insurance fees plus a deductible I could have purchased a refurbished phone directly from Apple for an extra $50.

I had to talk to your department a few times in the steps of replacing a cellphone. Matthew (Matt) was fantastic and needs a raise. I am the parent of a son that is in college in another state and he walked me through step by step while going back and forth between him on one line and my son on another line until we were able to get the phone set up. It didn't stop there then he called my son directly to walk him through the final setup of the phone. Matt is your best employee!!!!

I did not receive an email with the overnight shipping tracking number. It also actually took 2 days with the claim complete Monday morning and phone received Wednesday night. I gave my part time job delivery address after finishing work at my full time job for the week (Mon. morning), and I just went to the location at the end of the 2nd Day (Wed.) to find that the phone had been delivered.

AT&T is difficult to navigate and deal with, but once I filed a claim it was very easy and simple. I called to ask about the replacement device and someone answered the call promptly and addressed all of my questions. The device arrived quickly and instructions were easy to follow.

It was actually my daughter in law who needed the new phone. I owned the account. My d-I-l was elated with the customer service and the timely manner in which the claim was settled. The only issue I had was Asurion at first claimed it was Verizon's responsibility that the phone was not working. They said the opposite. The screen was cracked and flickering. Fortunately, customer service agreed. Had they not, I would have cancelled the insurance on all 3 phones.

Technician was on time, very professional, and super fast. Claim process was easy and changing my appointment time was also very easy. I didn't know about just getting my cracked screen repaired as opposed to a new phone, so that was great.

Experience was great. Super easy and received device next day. The device I received has a problem with the camera. It's very blurry and not usable. What good is a phone without a camera. Not happy about that at all.

Wonderful response time. I ordered the phone soon as they were closing and I received it on Tuesday. Easy setup. Brand new phone with everything I needed. Thank you all for everything you do. Deductible wasn't high as I thought.

Prompt turnaround, website is easy to navigate. In a time where you are in a panic because you lost your phone they are right there to smooth things out. I was able to get my phone sent out to me next day after putting in the claim at 7:30pm. No complaints. Just wish the replacement was new and not refurbished.

Excellent service, easy to return phone and obtain new phone which is working great. I highly recommend Asurion and have continued my insurance plan on my new phone. Verizon was also very helpful about transitioning all my information to the new phone which I appreciated.

My experience has been beyond great, my phone was replaced overnight and I was on my way, the phone I received was like new and worked just as my previous one, I would definitely recommend Asurion to anyone who wants to protect their investment.

I received Excellent, speedy replacement of my iPhone with a quality product from Asurion. I would highly recommend this coverage to all iPhone owners. I also received excellent assistance in transferring all my apps and data from the iCloud from Verizon.

We fortunately had a great experience. The phone that could replace my son's old one was on back order. It actually came right on time that we needed it. I received emails advising me of the current tracking status do I never had to call and check. Great customer service.

My service was great. I filed claim and received new product within 48 hours. I was very pleased with everything. The whole experience was painless and the representative was very helpful and answered all my questions. Thank you for an easy process.

After I finally got a live operator, not a automated recording, things went pretty well. There were no options for the issues my phone was having! Three transfers later, things started looking up! Hopefully I won't have to go through this process again!

Amazing service!! My daughter's phone disappeared during a company outing and we got the replacement phone was here less than 24 hrs later! The tech support was knowledgeable and walked us through setting the phone up, which was great for two people with limited knowledge of electronics appliances.

Making a claim was easy and I got my phone the next day! Sending the old phone back was even easier. The website was very user friendly and self explanatory. So glad I had the insurance and would definitely recommend them!

First 2 associates were very helpful. The third associate who was expected to help set up new phone was not prepared or trained to complete the task. She did not call back after she took the old phone offline.

The Representative was super helpful and didn’t waste time taking care of my problem. I also received my replacement in one day even during a hurricane. There is a reason that I continue to pay for the insurance on all my devices. Thanks Asurion.

Claim to receive new phone was simple and straightforward and phone came as promised. Setup of phone was not easy and had to go to many people including second level Apple support. The total setup time took 4 hrs! NOT a pleasant experience.

I couldn't believe the speed in which my replacement phone arrived. Asurion is very easy to file a claim with. It's all online and it guides you through the process of filing your claim. Pay your deductible and your finished. It took me all of: 15 minutes. The replacement phone looked just like the phone I had purchased before the accident. It's well worth it to have the insurance, if I had to pay out of pocket it would've cost me over $600 dollars. You have insurance on your home and car for peace of mind, shouldn't you experience the same peace of mind with your expensive phone? I know I am.

Easy process to file a claim. Shipping was also speedy. I would recommend your sexier to a friend. I would also recommend that you allow your customer to choose a different color for their replacement phone.

Honestly everything went pretty smoothly. Only two complaints that kept them from achieving 5 stars. 1. Only offered my replacement in gold. Ugly gold and 2. Apparently they don't do anything on the weekends. So it added an additional 2 days to get my replacement. Other than that, not a bad job.

Got the replacement phone quick and all was easy to set up. Phone works great and everything transferred perfect. I was told I’d have to sign for the phone but it was delivered without anyone being home. So that was convenient.

Very good experience. The clerk at the store was knowledgeable, courteous and personable as well as thorough in his service. The telephone support system was very helpful and the staff was courteous as well as patient, making the whole process easy and painless.

The entire process was very quick and easy. I received my replacement phone in less than 48 hours! I highly recommend their services if you are ever finding yourself in the unfortunate situation that you're in need of replacing your cell phone.

My claim was processed most rapidly! We received our new phones quickly and were back in operation within three days! Customer service was most friendly. Glad we had the insurance since we lost the service of two phones within a week!

I was encouraged to go through insurance on my phone by a representative at my local Verizon store. I was encouraged when, on a Sunday, I was told a representative with Asurion would come by that evening with a replacement device and complete the set-up. However, the representative was only allowed to work on my account for 45 mins. Because my original phone was so damaged he wasn't able to complete the set up from old to new phone. I was left to deal with it on my own. After countless calls to Asurion and 5 days I was able to get another replacement phone delivered and with some help from a co-worker was able to complete set-up with old contacts to the new phone. Had I known how much time and work I would have had to put in to get a replacement phone I wouldn't have gone with Insurance.

Tech service response time simply unacceptable. The quickest response to my questions took over five minutes and after forty five minutes, most of which was waiting, I just stopped getting responses altogether. I sat in front of my laptop for over an hour, the last twenty minutes with no response, before giving up! Lost contacts, texts, everything on my drive in the process! Totally unacceptable, terrible tech support. I did receive my replacement phone in a timely manner, but tech support helping me set up my replacement was nothing short of terrible!

MY experience with Asurion in filing a IPHONE 8 insurance stolen claim and getting results was the real deal. By that phrase I mean that the buck stop wth them. No runaround in efficient and professional manner.. That is why I give them a five star rating and would recommend them to others.

I was very happy with the customer service that I got. I had called a few times just to ask questions about my coverage on the phone. The people that I had spoken to were very helpful and when calling back they kept records of the phone calls. So that was a great help also so I didn't have to keep repeating the same thing over to another person. They could read what had taken place in my other calls. That's the way it should be. Thank you great customer service.

My phone screen just stopped working and with my insurance through Asurion it was replaced fast. Great service. Thank you. I need this phone to keep track of a active senior in high school that works part time and is active in sports.

Claim was handled professionally and I received my phone very quickly and in excellent shape. Also appreciated that Asurion's representatives were very pleasant to speak with; felt that I was treated as a genuine human being. Hopefully I won't need Asurion's services moving forward, but it is comforting in knowing that my protection is managed very capably.

Mislead for years as to what I'm actually paying for. Then when I did need them, I was informed they can't help me at all. Customer service answer was to put the phone back on my account and lie about the information for a new claim. Who does that!?

This was the best experience. I appreciate the ease of the entire process. I anticipated a long, negative experience having to do this type of process. I was totally wrong. Thanks so much for the accurate and immediate service. One happy customer, Monica

While it was a little bit of a challenging experience because I moved the SIM chip to an old phone to get us through a vacation, that by the time I ordered the replacement phone, they sent me the old phone instead of the new one. The teamwork of Verizon to explain the rule and the effort and support by Asurion to get a new phone out immediately, not just to match the newest phone I had, but actually sent a newer model just released. I have to say they took a frustrating opportunity and made it into a great feeling as a customer. Thank you all for your efforts!

Everything went very well with our insurance and our iPhone. I appreciate having this insurance for any accidental damages. We will be keeping this insurance as long as we have cell phones. I was very happy with being able to complete a claim using their website.

Some initial difficulty filing online, thought it was all completed online. There was something that I did not complete online, called and got the claim going with Customer Service. Everyone on the phone friendly and helpful. Fast shipping device is the exact same as the old one I use to have. The envelope with the instructions made it easy to know how and where to send it back too. Thank you!

The claims process was very easy; spoke with very supportive representative over the phone. My expectations were exceeded on how quickly a replacement phone was provided, the next day! Thank you for your fine service.