Asurion Reviews

Replacement for my daughter’s lost phone arrived as promised. The process was simple to perform and I was pleased with the results. I am very happy that I had insurance for the family. Now I just have to make sure that she backs up her phone on a regular basis.

Could not clear my phone of information due to broken screen. How does Asurion assure the phone returned is erased upon its receipt? It would good to know the process followed or the procedure for removing data for the phone.

The technician was on time and replaced the broken screen. However, the next day my iPhone got wet and the screen allowed water to ruin the phone. They did replace the phone the next day. So, although the repair failed, the company did replace the phone immediately.

Very helpful AT&T was not and I left for Verizon. She helped me try to decide best option on paying for replacement and selling. I have 4 kids and I didn’t get replacement till Tues and I broke phone sat morn. With 4 kids that was way to long to have no phone. That is my issue with the ins company but the girl was nice!

Easy to fill out service request form and fast service. When we made a mistake and ordered the wrong phone it was fixed over the phone in 5 minutes. Got our phone in 2 days and used the guide to transfer data from one phone to another.

I received my replacement phone quickly and easily. No hassle in any step of the process. Everyone was polite and helpful. I definitely would recommend to a friend and will always keep my devices insured. I was also relieved to get confirmation that they had received the broken phone back through the mail. I was glad to know they got that.

The time on receiving my phone was great. I had the Samsung Note 5 and it is larger than the Galaxy 8 I received. I do wish I had received the 8+. I work with the Sheriff's Department and I type information on my phone all the time. The Note 5 was great and the Galaxy 8 is harder to work with each day. Thank You.

Had a good experience. The reception wasn't very good as I was talking to the rep, reason for 4 stars. Otherwise, everything was handled efficiently. I got my phone in a couple days and proceeded to take it to a Verizon store to get all the info transferred.

Replaced a phone that had been in a car accident. The transition between phones was very easy and the replacement came quickly. Great customer service. Speaking with customer service was easy and provided great information. Enjoy getting a follow up on the entire process.

Thank you. The replacement phone came quickly. I mailed the broken phone back in the supplied envelope that was supplied to me thru Asurion. I received a letter reminding me to send back the phone that was already sent back and an email that they received the phone. It was good communications.

The first replacement phone didn't work - the speaker was broken. I got a second replacement which worked out well. The process was efficient and I was able to capture some of my contacts and photos through Google. I didn't have cloud so not everything was saved. Overall, I feel fortunate to have good insurance on my cell phone.

My phone took a ride on top of my car, and although it was found and still worked (as best it could), the screen was pretty much shattered. I felt like Asurion’s decision to replace the phone was the best call, and I did receive it in a timely manner. Thank you for your prompt service.

The quickness of getting a new phone to me was great. I just found it weird a week later I received an email from you about a totally different phone that I needed to send to you. I had sent the broken one back, and was asked to send back a perfectly good phone that had nothing to do with my claim.

Halfway thru I was disconnected and the operator didn't even attempt to regain contact... I had to go through the entire process again. My paper said the deductible was $99 but Asurion said it was double that, which sucked. This was not an easy process to get through.

Thank you so very much. A very good customer service, all of my questions were answered, please continue to give excellent customer service, the person the I talk to was excellent and I receive my phone on time, and safe. Thanks again.

Have had your insurance for a few years on 8 phones. Service has always been prompt and replacement products have been of quality. Will continue to use your company in the future. Most of my associates use your services also.

The process was easy and accessible, and Asurion was efficient in getting the replacement to me. The only thing I didn’t realize was that I was provided a refurbished phone rather than a new one. The directions and return were clear.

I lost my iPhone X about a month ago and I claimed for a replacement phone the very next day. After completing all the documentation and uploading, I received an email from Asurion team asking me to contact them. I called them and they said that my claim is not relevant and I have done some program abusing which I did not understand at first and tried to claim again. I claimed thrice and got denied all the time. I called Asurion again to get the details on the charge they have against me of program abusing but every time they just kept on telling me that I have done done some sort of program abuse and I should read the terms and conditions.

I went online and filed my claim, it’s was very easy. I got a response within 10 minutes and my new device was shipped within the hour. Wonderful experience. I didn’t realize how easy the process was... thanks for all that you do.

Great service, fast shipping! I'm thankful Asurion is my insurance carrier! Phone arrived in original packaging with original charger earbuds etc. Would definitely recommend anyone from AT&T to get this budget-friendly service. I have had Asurion for about 3 years now and wouldn't change them for anything. I wish the deductibles were a little more budget-friendly but it's fair.

Super fast and easy!! My teenage daughter wanted to do this by herself. She struggled a bit trying to switch everything over, but with a smidge of my help on a 3 way call with tech, she got everything set up much quicker.

Put in a claim and had the phone the very next day. All the help I received was very polite and professional. I feel the insurance premium was well worth the cost. The phone I received looked like a brand new phone even they say it is refurbished, very pleased. Thanks for everything.

My tablet had malfunctioned and the screen was cracked. I was so stressed about it. I went on Asurion's website to look at how hard it would be to make a claim. Making a claim was easier than I thought. I appreciate the ease of the instructions and timely replacement! Thank you!

Fast, efficient, friendly, service! Thank you. Had to call for help, didn't think we had to but in the end, everything worked out well. No b.s. and I truly appreciate that. Phone was turned off immediately so that gave me a huge sigh of relief. Happy with the experience even if I didn't want to have to deal with it.

I've had insurance for 3 years and it was my first claim. Went to the AT&T location and the rep filed my claim. It was very easy and quick. Got my phone the next day! Thanks to the rep and you guys for the quick response. I hope I don't have to use the insurance again but if I ever have to I know it will not be a hassle from my first experience. Thank you!

We needed to upload existing information from an old device to a new device, and Baiynah walked us through every step, including charging the other device for two-factor authentication (which we absolutely hate and will never do again). Baiynah called us back even, to complete the upload. She was so patient and knowledgeable. A true hero when we had severe technology fatigue.

Customer service was wonderful, helpful and informative for both making the claim and who to call for setting up when new phone arrived. All I spoke to were polite and caring. Being treated well is important to me. Thank you.

Contact was easy, and the phone was on its way immediately. I got updated tracking emails immediately and had the phone 24 hours later. Of course, this was for my daughter after she dropped it in a river, and the thing that gets everything to go smoothly and quickly is daddy's $149.

Service is great but the price is an arm and a leg and it only gets more expensive. Guess that’s just the price we pay for technology. I believe that loyal customers should also receive some kind of monthly credit towards their bill if they have been with AT&T service for over 10 years like myself. At the end, I am spending half my monthly check paying AT&T.

Had my iPhone stolen at Disney, you guys replaced it in a timely manner. The only thing I was not happy with was the cost to replace it. I feel if I lose it and have to pay $200 I at the least should get the latest version of the phone. I pay almost $500 a year in insurance.

It was a struggle to go through the security hurdles as I lost my phone and had my Google account suspended. However, the phone operators followed protocol and led me to the Flagship AT &T store in San Francisco. It took 4 days to get fully f(x). I am genuinely grateful for the security to maintain my number and service and settling my claim in a timely manner. Kudos to all involved.

Easy to file a claim. It was quick to get the new phone and directions were easy to follow to activate it. Directions were clear and precise to send the old phone back with label already made out. Thank you.

Easy to use! Friendly and helpful customer service. Having issues with an Apple ID. They were able to get me in touch with the correct department and get it handled! Kept me updated on the process of the phone. Thank you!

Everything went smoothly and in a perceived amount of time. Just a little glitch with my brother ‘s address: Kelly **, 1500 **. Package was addressed to 150 **, wrong address! I had the package held for pick up in Port Huron at the UPS for pick up. Thank goodness for tracking!

Phone was for my son who is attending CU in SC. The phone arrived on Saturday but the mailroom on campus was closed. The FedEx driver call me telling me he had my phone and was trying to deliver it to me. I explained to him that the phone was for my son who was on the campus. The driver waited for me to contact my son so he could deliver the phone. Big ups to you all!! :) :)

Fast and Smooth Service. The only issue is with strict delivery policy, I appreciate It is very secure, however, it would be nice to manage delivery option (at least the option to hold package at delivery company facility). Everything else is superb!

I would totally recommend your services. Fast and hassle-free. You guys are amazing!! My daughter's phone was lost and a brand new one. Called your people and on an instant we were able to get her a new phone just paying the deductible. I don’t know what I would have done without your guys.

Very pleased with their customer service and knowledge of getting what I needed done. Everyone was very nice and kind. Please keep up the great work. Thank you for all of your help and making sure I’m very happy.

Service was very good. I mailed the 2 phones that this phone replaced today. Thank you very much. I mailed the "bad" cell telephones today and I heard them being scanned by the USPS employee. Thank you again.

I couldn’t have asked for better service. I made a claim for my phone completely online on Friday afternoon and received my replacement phone by noon the next day (Saturday). I thought for sure I wouldn’t see it until Monday. Set up was extremely easy and they provided a shipping label to return my damaged phone. Good job Asurion!!

I thought that filing the claim was a little too complicated. I understand you have to protect against fraud, but that makes us legitimately making claim frustrated when filing. Once I filed the website said my watch was shipped, but I received multiple emails stating it was delayed. I called after 4 days and the reason was my watch was out of stock. Finally talked to an agent and they offered a different color in watch, which I'm totally fine with. After that shipment was super fast and activation easy. Just wish you would have contacted me earlier when I claimed to offer the other option.

New phone works great, only disappointed by the fact I bought a new phone and now I got a refurbished one???? But after a while, I will see how things go. Service was good, no problems as for now! Thank you!

This process is simple and so fast. It is great! It is much simpler than going into the store and waiting for hours to be seen. It took less than 10 mins online and I received my phone in one day. Thanks so much.

Very quick and easy process to replace my lost device. Impressed at how quickly I was able to receive my new phone and get it activated. Only had to suffer 1 day without my phone. Love it when insurance works the way it should. Thanks!

Everything was very good - just would have liked a few options in the color of the replacement phone. The damaged phone was red, but our only choice for a replacement was gold. The shipping was very fast. The online form was easy to use and everything went smoothly submitting the case. Thank you.

I HAVE CALLED 4 TIMES AND STILL CANNOT GET AN APPT FOR SOMEONE TO FIX MY DISHWASHER. 1st appt set up for Wed but the place called said they could not come Wed. It would be Friday. I called Asurion back to find someone else to come sooner than that. CAN'T GET ANYBODY to do it.... What is wrong with this C.S. Next appliance I buy if they have this company I will not buy that appliance. I will now go to BBB.

We were very satisfied with the service we received in setting up the iPhone plus. The representative was very friendly and made me feel at ease while explaining the different apps. He also brought to our attention the insurance had expired on this particular phone but we could purchase a new one.

The woman on the phone was kind, very easy to speak with, and very quick to solve the issue. He was very detail-oriented, as well, in regards to when my phone will arrive, as well as how to ship it back.

Getting the warranty coverage for a new screen on Samsung Note 8, went smooth. I ask for a certain store for repair, but had problem with attitude from the asst manager there. I called back to Asurion to get a different location for the repairs. After an hour on phone with customer service, I was told that the switch was ok and I scheduled a time with the new location for when they opened on Sunday. New locations could not find a switch order for them when I arrived and said I had to go through Asurion to change. Call and talked to customer service, they could not find where I had talked to anyone.. After waiting they said that a switch could not be made. I had to go to the original store. 1 1/2 hours on phone to find out they lied to me. They just could have said it could not be done and that would have been the end of it. As it turned out wasted over 2 1/2 hours on phone and driving between locations.

Between Verizon and Asurion I spent over an hour and a half on the phone to walk away with a Samsung S9 64 Gb and $150 less on my credit card. I had a Moto Z Force 2 128 Gb. They didn't have any and after paying $50 per month to cover 4 phones the best they can say is I'm sorry this is what we have in stock!

It took only a couple of days to get my new/refurbished iPhone from the time I reported my old iPhone damage online; however, I couldn't report the damage online from my home computer, because I couldn't get past security. The website kept asking me for a code which was being sent to my damaged iPhone which at the time I couldn't even power on. So, I ended up having to go to a local AT&T store to help me out. Perhaps it was because I was trying to reach Asurion through my myAT&T account.

Our customer service at the store was wonderful. I wish I had gotten his name but we were in a hurry. He was efficient and pleasant. We put the claim in at the store with no paper hassle. We received the phone within 1 business day. I would highly recommend this company.

My replacement phone was not in stock and took over a week to get it. Once I did get it the person I talked to in the tech department was very helpful in getting the new phone activated and because my old phone was broken preventing me from accessing it, she helped me to get the data I wanted to transfer to the new phone from Samsung's backup files. Other than the delay in getting the phone, everything went well.

Came super fast. I called after 8 am and had it the next afternoon. I sent back the old one same day as well. We have used this for screen replacement as well. Nice, friendly and fast. Insurance is good for peace of mind.

My iPhone 8 died and wasn’t even paid off yet. Asurion overnighted me a refurbished iPhone very poorly packaged that was banging around inside box (twice). Unacceptable. On my 3rd call I asked to talk to a manager. She arranged for me to buy new iPhone at AT&T and be reimbursed by Asurion with proof of receipt. I emailed the receipt yesterday, so hopefully I’ll get check back ASAP. Asurion definitely needs to learn to pack an iPhone in bubble wrap or a box that prevents the refurbished iPhone not to bang around loosely in a box all the way from TX to TN to HI. I appreciate that I was finally able to get a phone.

Excellent to work with, very pleased. My replacement phone arrived promptly. I would certainly recommend Asurion. We have the plan on our for other phones. Happy we had the plan. The phone was fairly new. Everything went well and smooth.

Phone came when promised and the set up mostly went smoothly. The only problem was the downloading the cloud data back onto the phone. That took longer than necessary. Other than that everything was good.

The only issue I had was I was getting my Apple Watch delivered to my job and I specified that. Yet FedEx refused to deliver because the name of my company was not on the label so I had to drive 35 miles to FedEx to pick it up. Wasn’t happy yet my watch was replaced.

I had to replace my iPhone due to it being cracked on the inside. I went to AT&T and they said I had to go through Austin. It was speedy and had no problems. Customer service was great. I had no problem getting through on the website. I also had no problem with the wait time to get phone and to get it activated.

I could not believe how fast the replacement phone came. I was very happy with the professionalism of the agent, and how fast it was to complete the claim. It was easier to call than it was to do the claim online.

Everything went great and representative was very helpful. Had trouble activating phone and she stayed on the line until everything was solved and completed. I will recommend this carrier to all my friends. I have already told one family member and two friends. I got my replacement phone quickly

The return was excellent. The customer service staff took care of me with the best attitude. After expressing the importance of having the phone, the prompt attention was greatly appreciated. I wouldn't change nothing with my customer service personnel. Please stay the way you are.

Everything went through real easy and the person helping at AT&T was quite helpful and very knowledgeable in helping things go real fast and simple to get done. And she is really happy with the new phone just getting everything changed over and learning the new phone is interesting but she is learning it quicker than she thought she would.

My phone started messing up. Random apps would just start popping up, even though I would not be touching my phone. Apple told me to go to AT&T and file a claim. Filing a claim with Asurion was surprisingly easy and I received my replacement device super fast. My experience was great.

The process was very simple. I emailed, I had the phone in 2 business days. Sent my old phone back in the box provided. Could not have been easier. I would recommend this service. The representative @ AT&T helped with the process.

I was having trouble logging into my e-mail. Two technicians at AT&T said my phone was at fault and I needed a new phone. I put in a claim for another phone. When I got my new phone I had the same problem. I went back to the AT&T shop and a different tech said the trouble was my p/w. I changed my p/w and problem solved. I'm disappointed in the other 2 techs as there was really no problem with my old phone.

Asurion acted quickly and I received the replacement phone as scheduled. Unfortunately, the Protech service kept our phone appointment to activate the new phone by calling my dead phone number, although I had given an alternate number. I missed their three calls (of course, phone dead) and called Protech directly myself. The technician, Jasmine, sounded like she was about to fall asleep the entire time, bored and uninterested. She didn't obtain a callback number from me, so when the call was dropped I just ended up doing the activation myself. I had to go to my local AT&T store the following day to complete the process. So not great. Love Asurion, hate Jasmine.

The problem was easily solved. My device was replaced in a timely manner. Communication with staff was polite and professional. There was not a lot of time that I needed to talk to computer voice. The hot spot was replaced quickly. The cost was reasonable at $19. I would recommend getting Asurion Insurance to a friend.

Experience was great but still haven't received phone yet because still waiting on product to get here. Once received I could further elaborate on experience with insurance for service. Thanks for reaching out and have a blessed and wonderful day.

Overall experience was good. Only one app did not come over and it was a very important one to me. I was no longer supported by Google play. Some things I had to reload, but all there and could have used education.

Replacement phone was here super fast, made one call to customer support to ask a question about set up for new phone, they were patient and helped me to quickly get the phone up and working for my husband. Thank you!

The person I worked with was amazing. She was friendly, helpful, and answered all of my questions fully and confidently. I couldn't have had a better experience. She even found a way to call me back when my phone lost service in the middle of our call.

Having to go through losing her iPhone, my daughter was beside herself worried that all her pictures, personal information, and apps were gone too. With the patience care of Loraine, we were finally able to restore her phone to the day of the theft. Thank you for all your help and understanding.

Yes, I had an easy time with the handling of both cell phone. I recieved them at good time. The cell phone we received are compatible with the cell phones I bought. When we called up to tell you about our problem I didn't have any problems receiving new replacement cell phones.

Very pleased!!! Had a new phone the next day! Delivered to my house. Took it to Verizon and they helped me transfer all my info! I would recommend your company to everyone! Love my new phone! Has a very long battery life.

Entered the claim online; process took about 5 minutes (including resetting my AT&T password cause I can never remember it). The phone I received as a replacement wasn’t my original color - gold, was offered silver - but on the grand scheme of everything who cares. The order was placed about 10PM on a Tuesday and I had my phone by Thursday afternoon! Super fast turnaround for which I am grateful for. Calling Asurion to activate took about 10 minutes and since it was an iPhone I had already started the restoration process. Super friendly, efficient customer service! Very pleased! While waiting for a new phone was a pain, my own fault yes, the fast friendly and easy service from Asurion made it much easier.

Was easy to get exchange even when they sent me one that was much smaller than the one I had and customer service was so helpful getting me one that I could see and use. The girl was so helpful and sweet.

My experience couldn’t have been better. My phone was in my jeans pocket when I accidentally fell into the lake while trying to tie off a boat to the dock. I took it in for repair but after a valiant attempt the shop told me it it was dead. I took it to my carrier and was informed it was insured and they helped me file a claim. My replacement phone arrived at my home the next day. Great service!

Customer service was excellent. Walked me through everything and was very knowledgeable about everything we were doing to remedy my situation. Representative was very good in all aspects of his job. Operator was courteous, friendly, respectful and very helpful.

It was super easy to fill out the claim form, and I had a new phone delivered in less than 24 hours. I'm pretty sure I had the iPhone 6 before, and it was replaced with a 6s. Couldn't pick the color but that's a very minor thing to me. No hassle insurance with a minor deductible - couldn't be more satisfied.

Awesome customer service and my phone replacement arrived within the next business day. A tech even called to check if the replacement is working fine and was willing to help me transfer everything from my damaged phone. Thank you, Asurion!

I have good communication And very professional. I'm glad to have this insurance with Asurion. Our phone started to separate at the seams. Asurion helped with the return (very easy) and the replacement phone was delivered in 2 days. Taking the sim card out was simple and we were up and running.

I purchased an Asurion cell phone through Sprint in April of 2017. At that time I was told that the deductible was prorated based on the age of the policy and covered device. In really, the cost of the deductible doesn't decline overtime and is unaffected by the value of the device being replaced. I believe that their deductible structure is set up in such a way that the longer you pay for the policy, the more unusable it becomes due to the declining value of the covered device. After paying $15 per month for this policy for nearly 30 months, I discovered that the deductible I'd be charged for replacing my damaged phone would be $275 and I would be receiving a refurbished phone that is was released 3 years ago. This is the maximum deductible in their schedule and is the same as one would pay for a $1600 phone that was just released.

We were at my mother-in-law's house and my wife left her phone on top of the car unbeknownst us and we drove off and the phone was lost although we didn't go a mile from the house. We went back and read walk the whole Mile and never found the phone. Then we file my report with Asurion and within 24 hours they had our refurbished phone here at our house. The phone works great. The wife is happy. Happy wife happy life or maybe not so much.

The Customer Service Representative (Erin) was very helpful, professional and very very patient with me. My phone is messed up some and I did struggle to hear her and she always repeated what I needed and did it with a cheerful voice. I was a challenge for sure, Erin most definitely made me feel important.

I opened up my insurance claim at 10 am. I had my replacement phone the next afternoon and phone was up and running by the evening. Great job. Thank you. Instructions to return the damaged phone were clear and easy to understand.

Everything we were told would happen, happened. It was fast and easy. The process was straightforward. The set up instructions were provided in the box with the phone. Also the instructions were sent via email. Everything was great. Thanks.

Marcello's phone was stolen in Cabo San Lucas, we reported it, you took over and got a new phone to us in time for Marcello to start a great year in high school! You needed certain information, we supplied it, then we received the phone. The responses were quick and this made a great world of difference. Thank you for your expeditious manner in which you handled this claim!

Very fast phone delivery and efficient service! The operator on the phone was extremely helpful and nice. Patient as well! I would recommend that everyone gets their phone insured because it’s not worth being phoneless or buying a new phone.

ATT has the best extended warranty around. The provider Asurion is the best in providing the replacement of the warranty. When you get your new unit the next day this is excellent customer service. The customer service rep on the phone handled my replacement with such knowledge and experience that made the charge over very easy. Thank you ATT and Asurion for excellent service.

Excellent service, extremely easy to complete claim, 1day delivery, and great team supporting the equipment setup! 10/10!! Will recommend this insurance to everyone! The best part is that by not asking questions of why I’m doing this claim, I felt like they cared!

On Sunday my granddaughter threw my phone into the pool and we didn't realize it until a while later. On Monday I called you guys and by Wednesday I had a new phone. I am not technical savvy at all, but the person that helped me activate the phone (Angel) was outstanding and very patient. Thank you.

I made a claim on a Tuesday and received the replacement phone the very next day before noon!! Awesome service! The online was very easy to use. The activation was simple and easy, great customer service. Would highly recommend to everyone.

Service was very easy and quick. The process was made simple through the website and the replacement device was delivered quickly. The customer service rep for reactivating the device was very friendly and nice to work with. I was out of town and had to call three way to have the device reactivated and the customer service rep was helpful and accommodating with the deactivation process. Thank you very much.

Friendly, fast, and efficient customer service. No complaints, everyone I spoke with did great!! My phone came within a few days and it works great as well. I had an awesome experience, this was my first time using an insurance claim for my phone.

Very understanding about our lost/stolen phone and replacement came the very next day! Very satisfied!!!! The representative was very helpful and professional. I am completely happy with the new phone. It is my daughter's and she has a brand new baby so it was imperative that we resolve quickly. You guys came through. Thank you so much!

My broken phone was replaced in 24 hours with all the data and contacts from my old phone switched over seamlessly. Customer service was very friendly and a pleasure to deal with. I only had to answer a few questions about what was wrong with my phone then everything was taken care of.

I like the in-store online replacement application. My replacement phone was delivered the next day (California to SC) by 1:30. Impressive. I did not expect the high deductible, well over $200. I have First Net and this seemed to be an issue with the operators as they attempted to verify my account before activating the replacement phone. It took almost 30 minutes for the verification process to occur - once it did, the remaining process was very fast. The operators were very professional and courteous. It seemed to be a process error involving ATT and FIRST NET.

It was really easy. Got my new tablet fast. I procrastinated and it was so easy... I wish I would have called the day it broke. Instead of waiting a month! Customer service was great, spoke English so they were easy to understand. A nice experience.

I was a complete skeptic - thinking there was no way the return process would work so fast and flawlessly. Was I shocked. My daughter had dropped a barbell on her phone. Obviously in need of a new one. Went to a Verizon store forgetting that I had taken out insurance on the phone. The Verizon employee steered me in the direction for the return. Again, I was skeptical because really, what insurance process runs so fast and flawlessly? This did. Filed the claim online at 8 pm and got the replacement phone the following afternoon with clear instructions on how to transfer everything from the old phone. Highly recommend Asurion.

Other than the first person I talked to not understanding your policies, everything else was great. The supervisor I spoke with took very good care of me. Some training on what constitutes a broken phone may be of help with this.

The service that I receive with Asurion was extraordinary. I am very happy with customer service helping me with the process of replacing my phone the next day. The customer service person that assist me was very helpful taking my call.

Thank you for the fabulous service. I really appreciated the 1 year warranty on my refurbished Note 5. The monthly fee and the $150.00 payment are fair rates. Your quick response, 1 day shipping, and set up services, were all fantastic. I felt valued and supported.

I'll give you guys 5 stars because it wasn't you'll fault that I haven't received my replacement phone because FedEx didn't require a signature and left it on the front door and someone stole it..... So I would like to say thanks to the Asurion Team that I dealt with...

Thanks for help us about replacement my phone quickly and help me to activated my phone very fast. I promise to stay with AT&T for ever and refer to all my family and friends to switch to At&t to have good company. Thanks.

I had a great experience with Asurion. I was (originally) sent a phone that wouldn't hold a charge and everyone I worked with to get another replacement was great to work with the entire process. My claim was easy to make and everything worked out flawlessly. I am thankful I paid for the insurance.

Everything was fast easy and accurate, thank you, I had no problems with Asurion other than SOMEONE would not accept my password associated with my account. I do not know whose fault that was, but that was my only problem and my only issue at all.

Absolutely satisfied. Daughter's phone suffered irreparable water damage. I submitted a claim through the local ATT store; as I had other business to conduct there. The next day we received the new upgraded phone. A phone call later the phone was active and my daughter was again absent from life focused only on the tiny screen. Box came with labels and even tape to secure the box. All things considered, I can't imagine an easier process.

Everything went well. It was easier than I thought it would be. If there was any problem it would be OVER communication. It seemed like I had a lot of contact from the company. I understand why you do it, you are dealing with people who don’t listen, and you want to make sure you don’t get ripped off. It was an easy transition. Thank you.

Long wait times on phone calls, no store for service, had to set an appointment at home for service. My screen replacement was a disaster and made the phone almost impossible to use due to screen not functioning correctly. Random outbound calls, random letters when typing. Phone would sometimes go unresponsive. Told I was shipped a replacement. It took 3 days to get it. I had to suffer trying to conduct business on a terribly defective device. I will use AppleCare from now on. Terribly inferior level of service when compared to AppleCare. Not worth the minimal cost savings.

Quick service, very helpful. Extremely happy with your service. All contact was great throughout the whole process, from start to finish. Thanks for everything. Will always keep ASURION on all our devices. From now on. Will recommend to all my friends.

Excellent service. Quick turnover. Absolutely no problems. Have used in the past and have had the same thought. We have been lucky with this insurance. My children tend to be hard on their phones, hence the reason for the insurance. I'm glad we have Asurion!

My experience was good and I was back in business the day after I called and started the claim procedure. All personnel I encountered through the process were courteous and helpful. My replacement phone arrived the day after claim was made and the disabled phone was returned in the same shipping box which contained everything necessary for the return trip. Good experience!

The service provided by the customer service representatives was great and quick. They were always available to answer my questions. They always answered in a friendly and professional tone. I would definitely recommend this service to my friends. I really liked the customer service quality.

Had a little problem at first but it all worked out. Phone was received once the claim was sent in from an AT&T store. I have 2 sons and a Granddaughter on my account. My Granddaughter who lives in a different state was the one who had a damaged phone. We were having a problem with my son and her trying to submit claim since I am the acct holder but once I was able to get to the AT&T store got the claim off.

Was sent email it would be 3-5 days and it was only 2!! So I was extremely excited!! Asurion has always been very fast about getting your claim processed... Life moves fast and asurion moves faster!!! This wasn’t my first claim either, and all I can say is good things about asurion. Their customer service representatives are amazing, fast, and friendly. Best customer service ever!!

AT&T. They were quick to get my phone replaced and shipped out to me which is great. Only thing I found was a problem was I needed to fill out forms online. Oh and they asked me if I knew a Tatiana ** which I think that is none of their concern and nothing to do with me and my situation.

I had insurance on my new Samsung S10 for approx 3 months before I broke the screen. When the screen broke I took out the sim card and put it in an old phone so I could continue to use a phone. I submitted the claim with all the required information. The first time they denied it because they said the documents weren't legible. Simply not true. I inspected them again and all were easily legible. I resubmitted the documentation. Then they denied it because I wasn't currently using the phone. I called my provider, they called Asurion, spoke to a supervisor there and then told me to put the sim card back in the phone. Use the phone for a few days and then resubmit the claim. I did so and again the claim was denied.

The process is Easy to submit claim and replacement phone arrived super fast and was easy to activate. Everything in box to ship broken phone back. Really how how easy, fast and convenient they make the process. Recommend this service.

AT&T. Not sure what you are wanting in this spot but everything was fine. No problem of receiving it and took to store. They transferred everything. Am very satisfied with the product. No regrets. Love Samsung. This should be all you need.

Fast service. There was a little piece of dirt that you could only see when you were taking a picture. Must got in there when the phone was taken apart to replace the screen. No worries I had to have the phone replaced when it was having some other issues.

Only frustration was Asurion rep said replacement would arrive next day, but next day had an email wanting to verify shipping address and indication replacement would not arrive for another 48 hours. I know this was on a Friday, but the delivery address was residential with a concierge on duty until midnight.

My damaged phone was replaced with a newer & upgraded phone. The delivery was super fast as well. Calling ATT to set up my new device was a breeze, as Ashley was very patient with me, as well as courteous and professional.

Device arrived on time and all kinds of help available if needed. Give a 5 star to anyone looking for protection. Will tell all friends and family how pleased I am with the service, and follow up. A Great company to do business with.

My wife had lost her phone so we went to the AT&T store to request another phone. We got an email promptly from Asurion and received our phone 2 days later. In meantime we found wife's phone and returned to AT&T the new one. Everything went like clock work.

Thank you so much! Fast and friendly service... the best!! I would recommend this service to everyone! The delivery was right on point, I didn’t realize how old and broken my phone was! The insurance was the best investment I have made. Thank you!

It was a very Quick replacement. Thanks you very much. The new phone came within a day. It’s impossible to not have a phone these days. The people on the phone were super duper nice people. Thanks again. No really thanks!

Claim was quick and easy. Having children with devices, this service has saved us on several occasions. It only takes a few minutes to file a claim online and it has never taken more than 2 days to receive the replacement device.

I had trouble processing the claim online and had to call in. The lady I spoke with was very professional and courteous and had me off the phone and back to work in less than 15 minutes. I had a brand new device delivered to my door the next day by 2 PM. I am disappointed that the vanishing deductible is being removed.

From the first phone call to start a claim, and all the way through the process, everyone was so nice and helpful. It was extremely easy to use. I was worried about how difficult filing a claim would be, but I was pleasantly surprised at how quick and easy it was. I can't say enough about how helpful the reps were. I would recommend this company to anyone!

Great service and quick delivery. AT&T treated me very good. They were quick to help me with my phone and went above and beyond to make sure I was happy and got exactly what I needed. They even offered other services to me that may benefit me in the future.

I was very happy with the prompt service - much appreciated since my business depends so much on the ability to communicate with my customers - for calling as well as for emails that I can retrieve on my cell phone. At times I feel my phone is more important to me than my wallet. That was emphasized during the time when I lost my phone. I felt helpless for the period of time and so appreciate your fast resolution that allowed me to get back to normal business so quickly!

Agent was super helpful and polite, made the process seem very easy and made himself seem accessible should I need further assistance in the future. The set-up of my replacement phone was so easy and it was such a customer-friendly process.

The service I received was probably one of the best customer service experiences I have had in a long time. One of our family phones went to the bottom of a lake. Not only did they ship a new one out immediately, but walked through the set up process easily without access to the previous device! ⭐️⭐️⭐️⭐️⭐️ Thank you!

Every person I dealt with to get a replacement phone was very pleasant, professional, and helpful. The phone arrived in two days and was ready to put into service. I appreciate the easy to follow instructions also. Thank you for what you people do!

Took care of issues quick and prompt. I was very satisfied. I am very pleased with my replacements. I appreciate all the help and getting me my phones in a quick and timely manner. I have been with AT&T for a very long time and I appreciate all you do to service your customers.

Everything went very smoothly with the insurance claim representative & the representative was very helpful with setting up the insurance claim. We received the new phone & got it set up. We mailed back the old phone also in a timely manner.

Each time we have issues with a phone, Asurion is always there to help us. The representatives are always friendly, polite and very helpful. In my opinion, Asurion is very easy to work with and very fast shipping. Thank you for your help each time I need you.

The service was excellent. The customer service was very helpful with the completion of my claim. I feel that Asurion was a good choice. However I only disagree with the deductible charge. It should be lowered to by half the charge. My overall experience was good.

Good outcome. The deductible was a little higher than expected but good. Other than that I felt that the overall experience with customer service went pretty well. I hope to do business with Asurion in the future and will keep them as an insurer.

Lady at AT&T did a great job transferring my missing info back to my new phone and explaining it all to me so I could understand it as well. As we get older new mechanical things in our lives become harder to understand. I appreciate talking to someone with patience!

Great customer service. They wanted to help fix the problem and assured me it would be taken care of in a timely manner. I received the replacement within the allotted time and was completely satisfied with the results. Best insurance I could have added when buying my phone from Verizon. I have actually been with Verizon since 1988 and never used the insurance. But I will always purchase your insurance coverage anytime I buy a new phone. Thank you again for great customer service that is worth its weight in gold.

Replacement was fast and easy however the model I had was discontinued and replaced with a upgraded version which was fine. After we received it the reconnection was impossible. Had to bring to a service center and they had to call in for tech support then charged me $37.00 for as per instructions. Quick and easy setup.

Everything went well in a timely manner, the technician was kind and friendly and knowledgeable, I enjoyed the experience of setting up my new phone, there were only a couple things we overlooked and I had to call back, like setting up my bluetooth in my car and getting my emails on my phone but that went well also. I think it all went very well, I'm so happy I could kiss you!! But would not kiss you if you are a robot, but if you are over 6 ft tall and a handsome 60 year old I would kiss you LOL.

Was disappointed when I paid for insurance for my phone and received a refurbished one that has a volume issue. The volume is extremely low and will not go higher. I would appreciate having this resolved since I went for 5 days without a phone when the original got broke. Thanks so much for your assistance with this issue.

Yes. Very helpful and explains everything you need to do. And told me if I didn’t get my phone to be sure and call them they would be glad to help me out. AT&T helped me put when I got my cell. They told me to take me time and to do everything in order by the phone guided. Thanks.

Once I got a "voice" things went well and quickly. Tried phoning but couldn't get a voice. Went online, filled everything out and was told I needed to phone and speak to a rep. Chose the only option that seemed may have a rep and was passed around and on hold for 45 min. I understand the lines being very busy but it's SO frustrating to get recordings and no option for a rep.

The Asurion Rep was wonderful informative, and courteous! The AT&T rep who I also dealt with was wonderful! Asurion really stepped up and got my replacement phone to me so now I have to get it the damaged phone back in the phone! Thank you so much.

Everything went very quickly and smoothly. I’m glad that I opted for the insurance program! I’ll always make sure to use Asurion for as long as I own a cellphone! Good job Asurion! Keep up the great work and thank you for all that you do for your customers!

Obtaining the proper information and help was very simple and not much of a hassle at all. I had to replace my iPhone 8 Plus and the process of waiting for my device and getting it set up was a breeze.

I dropped my phone in the pool and tried everything I knew to dry it out. No luck. The insurance saved me from buying a new phone. Thank goodness! My new phone came quickly. The deductible was fair. Instructions for sending the old phone were easy to understand and all materials were included. This was a simple process and didn’t take too long. I hope to never need this again but I’m glad it’s available.

My iPhone X was stolen on Saturday, I went that same day to an AT&T company store to submit the claim with the insurance. I was told that by Tuesday I would receive a new one. I received my new iPhone X insurance replacement on Monday afternoon. Thank you!

I always appreciate an easy process to use insurance we have purchased for our cell products. We come to rely on our cell phones and when they break it is nice to have such quick and easy turnaround and process. It worked out great.

In filing a claim the process is quite easy and the representatives are helpful, informative and accommodating. I was happily surprised. I expected to wait on hold for an extended period but that was not the case. My call was taken quickly and courteously. The replacement phone arrived the next day and activation and transfer of data was quick and made simple by Asurion's online instructions.

Great customer service from AT&T. Fast service. I appreciate the lady who helped me. I was sent a replacement and got it the next day. Shipping was a little difficult, couldnt enter my address but got it situated and got my replacement. Thank you for your help AT&T.

The replacement of my lost device was a very smooth process from start to finish! I received my replacement device fast and hassle free with amazing device setup support! Thank you for the excellent service! I 100% recommend this service!

My phone broke and I put a request through. It came in the mail quick and was easy to transfer everything over. The prepackaged made it easy to mail back and since it’s an iPhone I like the multiple communication about turning my find location off. I am very happy with my experience.

Service was great. The service rep on phone was efficient in getting replacement phone on the way to us. Phone works fine. No problems. Up and running without problem. Instruction sheet was easy to follow and return of old phone no problem.

Perfectly perfect when I spoke to a representative! When I first tried to navigate website, I entered the phone number for cell instead of Apple Watch and it didn’t work. I spoke to a representative and received the replacement watch within 24 hours.

The experience was efficient and the outcome was great. I appreciate the service. It is worth having the insurance on a new phone for one year. If more than a year, and you keep your phone original phone, the money you spend in the insurance can be redundant.

Very quick and prompt service on a Sunday! The web instructions were easy to follow as well as the customer support staff over the the phone. The only challenge was not being able to disconnect the phone because it was badly damaged.

My experience was awesome! I told the representative my problem. I had my new phone within a day. I was truly shocked! Never did I expect that. The rep told me within a few days. I am extremely pleased! Thank you very much.

This was an easy, seamless, very quick exchange! If you have an expensive smart phone you don’t want to go without this insurance because my experience is that something usually happens before my contract is up. They make this a worthwhile few dollars a month.

After my phone took a swim in the lake accidentally... The process to get another phone was very efficient. It didn't take a lot of time to enter my info. The shipping was really fast as well. I had another phone in 48 hours. Thanks for getting me a phone fast!!!

I was very pleased with the customer service provided. Did not have to fight for my replacement phone and appreciated the knowledge provided by the phone representative that I had spoken to. Another upside was that the customer service specialist spoke English and was not automated.

I am very satisfied with the service I received. It only took two days to receive my replacement phone. That was very appreciated and it was easy to send back my original to you postage paid. Thank you for great service.

You all made it very easy from beginning to end. Along w/ AT&T setup pro’s. Only problem I had was w/ FedEx they misplaced the packages and then lied to me about where they had delivered them to. They were not helpful at all in trying to resolve my problem. And they never did. I personally had to investigate where they were and was successful in retrieving them. But minus that I’m very happy with your customer service. Thanks, Again, Nelson

My only discontent was to why the AT&T phone customer service agent did not immediately told me to contact Asurion right away. Instead he instructed me to walk into a local AT&T retail store to submit a claim. When I walked in, the in store rep assisted me in calling you guys. I am very happy with the rate of receiving my phone.

Initially a rough start, the customer service I spoke to first, to put it mildly was not very helpful. The follow up and delivery of my phone was spot on. Quick and efficient so that made up for the rough start to the process.

It’s did take a little time and when I called they said they had computer problems. That wasn’t really y’all fault but no one contacted me to let me know what was going on with the claim. Finally after waiting and then calling a number of times because I have AT&T and was calling Verizon I guess and phone system not letting me get a operator. I got someone to help and then got drilled with questions. But finally got replacement a few day after because it was on backorder so grateful it all worked out.

Nephew lost his phone and we got a replacement the next day. What more could you ask for? Well, the only hiccup was FedEx not bothering to check and see if we were home so I had to run to the distribution center before they closed.

No complaints. Fast service. Received cell phone next day. Your customer service was very patient and understanding. They called me multiple times to be certain my phone was activated to my satisfaction. Couldn’t be happier and recommend insurance to friends and family.

Your customer service person was very nice and helpful. The experience was easy and painless. The submittal was for my husbands phone, but I was the one who called and put in the claim. We were very pleased. Thank you.

This was handled very quickly. Great work. I lost my phone at Kohl's but went right back to store and it was gone. I then called AT&T and was told I had to call Asurion which I did. I was amazed to see how quickly everything was handled, Asurion knows what a panic you are when you lose your phone. I am now telling everyone get Asurion for phone insurance.

This turn over was very fast with out any mistake. I couldn’t believe that one after i set up my claim and I had my phone the next day early in the morning. On top of that it was very easy to set up! Thanks a million!

Contacted you guys to replace my phone. My phone was cracked on the front and the back. Therefore, you guys were helpful with setting up the new phone. Having insurance is very helpful for this matter, thank you for helping me.

Awesome service. Friendly knowledgeable assistance. What a positive easy experience. Love I phones and all that comes with it. Will be happy to tell family and friends all about my experience. Have been a very long time customer and this is why.

What they tell is going to happen, DOES NOT!!! 3 days is just TOO long for someone to go with a phone that you cannot hear out of! If you are computer challenged... you can't get ANYTHING done, I'm not even sure WHY you gave us a phone number to call from the AT&T store. When I called I was told my phone would be here in 1-2 days, ONLY to happen upon an email with more requirements, none of which were told to me over the phone. Aren't you a PHONE company, should I not be able to take care of what I need COMPLETELY OVER THE PHONE!!

Great customer service! The phone arrived the next day. The customer service agent that I spoke with, to set the phone up, was very kind, pleasant and helpful! I am thankful we both have Asurion insurance on both our phones.

Great job!!! Really enjoyed the young lady from Pro Tech. She was a great help and very quick. I’m so glad my device is insured with Asurion. This was first time filing a claim and I’m grateful that the process ran smoothly.

This is by far one of the worst customer service experiences I have ever encountered. The first day they said there was a "technical difficulty on their end" and couldn't have an "Asurion expert" deliver the phone. On the second attempt they sent it to the WRONG ADDRESS TEN STATES AWAY. Said they couldn't redeliver until the phone was delivered to the wrong address--humorous to say the least. How do you get a completely wrong address/state? THE CALL WAS RECORDED. So, it is now day three and still no phone. I work in media and this has greatly affected my ability to work. Horrible customer service, completely incompetent people. BUYER BEWARE.

Fast and easy. The only thing I would change is the requirement of having to print the claim form to complete it and sign. Electronic signature would be so much more convenient. Filed a claim on Friday afternoon and couldn’t believe the new one was delivered on Sunday!!!

Very helpful and they went out their way. I appreciated with the service and call. Very professional. They didn’t finish the call until all your question was answer. They was outstanding. Thank you for a well job done.

Tech showed up at my home to replace a cracked screen.. The new part didn’t work. Tech called Asurion tech line and confirmed bad part. Asurion overnighted me a new (refurb) phone for delivery on Saturday. I was happy with that resolution.

First repair was a screen repair which was a disaster. It screwed up functioning of phone. Replacement worked out fine. This was done quickly and at no additional cost to me. The screen replacement looked good but then the phone did crazy stuff.

It was easy to start and complete this warranty claim. I had my new device the next day. The only thing I did not like is that the original iPad that I purchased was black and the replacement was a white and gold. This was the only color that you had in stock. I believe that you should get the same color that you originally purchased. Thank you for your help!

My experience with Asurion was very positive. I had a little trouble getting my phone turned off since it had been waterlogged. However, the staff was very helpful and the phone arrived when promised. A short time without phone access. Very professional.

Nina was very thorough and courteous! She effectively helped me set up my replacement iPhone (after my previous one had been stolen) and also helped restore my iCloud. The call wait time was maybe 15-20 min and we did both tasks in 20-25 min. Keep it up, AT&T!

The process was quick and painless, and I was shocked to have received my device in less than 12 hrs after my request was submitted. Couldn't ask for more- outside of a slightly easier method of choosing your phone model. That's barely a complaint though, and I'm very satisfied. A+.

Overall this was a speedy and smooth claim settlement. I set up my claim one day and my replacement phone arrived the next afternoon. I choose to activate the new phone myself which went smoothly with the exception of my contacts. For whatever reason they did not copy over. I called Pro Tech and the technician tried everything to get the contacts to load up on the new phone. Unfortunately it wouldn’t work. I had two options. I could reset the new phone back to original and try again or enter my 100+ contacts manually. I chose to enter them manually. My new phone is all set up and working perfectly. Thank you Asurion.

Elizabeth was very good & caring about getting me a phone after a week of waiting for a replacement, felt really sorry that it happened. I have been with Verizon since 2000 & Asurion takes care of its customers like Verizon has me.

Wonderful. Love my tablet and was easy to get replace. And was easy to send back and track down for it to arrive and to ship back. Made easy to activate and got help. Great customer service would recommend to have insurance on device.

Amazing! I got my phone mailed & delivered to me with in one day! Got my phone activated very easily, thank you so much! Very very happy customer! We were originally told it would take 1-2 days to ship, but it shipped the same day we put the order in for my replacement phone. So again thank you so much!

I had wonderful customer service from the very first phone call! First replacement phone had a screen issue. Then they overnighted the second phone. Could not ask for a better experience. Thank you so much! I highly recommend Asurion Insurance.

This is yet the best service I have ever received in my life!!! All the girls I spoke with and especially the supervisor I spoke to are a total asset to your team. I’ve worked in customer service and management for over 40 years. DO NOT GET RID OF THESE GIRLS AND APPRECIATE THEM! Because people who can handle any and all situations to customer satisfaction is an asset. I am completely satisfied. PS. I am sending the broken phone back tomorrow. I was going to today but did not feel well today. We only received it Sat which was faster to us because of your supervisor I spoke with. She is totally awesome! I wish I could remember her name 'cause she needs to be recognized. Ty supervisor.

Phone arrived fast. Was stolen out of my car. Great service would recommend this to everyone to have insurance on cell phone. Easy phone call or online service from computer. Phone arrived within 24 hours of filling out forms. Easy to ship back.

My phone was malfunctioning. My replacement came quickly and I was helped by a sweet representative. He answered all my questions and stayed on the line. Very nice and helpful! I was very pleased and it was an easy process.

Amazing service! Quick turnaround... even a discount on my claim! Top notch service!!! Couldn’t have asked for a better experience to get my phone replaced. Thank goodness for the tech at the Apple store... He mentioned the website to use and I competed the transaction right there! Got my phone in 2 days!

Things went according to the way I hoped. Managed to get all changed over with just a little assistance from a person who knew what he was doing to get the phone to make and receive calls. Last time it took 3 days and numerous phone calls.

I had some issues with my iPhone 6 as I dropped it in a puddle, and another time just lately in a rainstorm. Then remembered I bought the insurance when I purchased the phone. Few phone calls I now have a iPhone 7. Thank you.