Asurion Reviews

Very easy to file a claim and the replacement device came very fast. They stayed in contact via email to make sure it arrived and that it worked. It came with a prepaid envelope to send the broken device back. The insurance is well worth it.

My iPad was stolen and I called in to get a replacement. Ended up having to speak with a supervisor due to the initial rep telling me I would have to wait a week! Supervisor got on the call and knocked it out of the park! Very impressed with the service and experience.

This was an easy process. Other than being charged for a malfunction in the phone due to the manufacturer it was easy to follow directions. The phone was sent on time to my house and the customer service I received was good.

I would have given 5 stars, but the first replacement phone that was sent to me ended up being in worse shape than the phone being replaced and this happened at a very bad time. However you guys redeemed yourselves and sent me a phone that seems to be much better! Thank you.

I recently tripped and dropped my iPhone and broke the screen. I made a claim online and received my new device very quickly afterwards. The support to set up my new device was excellent and now my phone looks and works great again!

My son accidentally dropped his phone and it wouldn’t work correctly. I was worried of the expense to fix or replace it. The Verizon store we work with said to contact you... and they were right. You took care of us! And your didn’t break the bank! My sons replacement phone was here very fast and he was very appreciative! Thank you!

Received replaced Mobile Phone very quickly. The New phone was easy to install. It was easy to mail the replaced mobile phone. The information for setup was very available. I was able to track the conditions of the UPS sending information for my new replacement phone. It was also easy to make sure the old mobile phone was received.

I had to repeat myself several times and go over the address about 10 times. It's like the gal was asleep! Then after giving her all my credit card information to get the phone replacement she never put in the order!!! I called the 4th day because it didn't arrive and the new person said payment was not taken so I had to do it all over again. I also told her to put my sons name and address on it for delivery because it was his lost phone but she STILL put MY name on it to his address. The entire ordering became very frustrating!!!

Great customer service. Each person I came in contact with was knowledgeable, helpful and kind. Very anxious to help and great advice. If you don’t have Asurion then you must. It’s worth the price and no problems ever to help me. Worth every penny.

All people we talked to were great and able to help with all steps of the change from one phone to the other. Moving all our information to the new phone to the other. The phone arrived when we were told.

The rep was efficient, professional and caring. She helped make the experience of a phone loss and replacement much easier for my husband. She was wonderful. We are happy customers and will continue our coverage with Asurion. Thank you so much.

Great customer service and fast problem solving. Very satisfy with technicians that assisted me to activate my phone and to restore all my data. Prompt delivery to my door. Easy instructions to pack and to return defective device. Is money worthy to pay this insurance.

I don't have a clue who Asurion is or why in my case Verizon has contracted with them, I have a Samsung Galaxy s9, it's less than 6 months old and I have Verizon cracked screen repair plan that claims unlimited cracked screen repairs for $29, it seemed like a great deal and until a week ago I never needed it, I dropped my phone and cracked the front glass, that's all, everything works like brand new except the screen is cracked. Not even the LED. Just the glass. Anyway I went online and filed a claim. That part actually worked well, except when I filed for cracked glass the response came back that I'd have to pay $149 for a replacement phone, I don't need a replacement phone, I need my screen fixed, when I complained the person (computer) said they could cancel my claim and just start another one. I said ok and started a new claim, when I got my response for the second claim it was so ridiculous I almost can't believe it.

My son lost his phone but we have paid 275 dollars so he was under warranty. After a trip to the store, they sent us home but gave us a number. After an hour of waiting we spoke to someone who told us to call Asurion. They asked me for scanned photo IDS (Privacy trap) and an affidavit. I have 5 phones and they put me through so much trauma. With kids, homework, a full time job, it was awful to be put through this. The woman then said I can fax it. Fax my ID to a number. She wasn't helpful and polite and I told her I had spent 3 hours running around with 3 kids, trying to get a phone I had insured, fixed. I don't have a phone and I think Asurion is a monopoly. They will take your money and even with all of the right ID, pins paperwork billing address and other things, they want you to scan your personal data when I don't even have a scanner at home. Awful company and I don't have a phone now.

Please think twice before using Asurion. I have paid 19 a month for well over a year on my iPhone X 256 GB through Sprint. I was getting an iPhone 11 Pro Max and around 9/20 or 9/21/19 my screen got a crack on it. I went in 9/21 and Sprint said they would replace it for 29. An hour later as I was IOS 13 their equipment did not support that so come back 48 hours later. I waited about a week. They take my phone and suggest I go do something for an hour. I come back after a little over an hour and am told they couldn't get an authorization they needed. At this point I am giving up, but go to another Sprint corporate store.

This was a replacement iPad. There were several issues: 1. The iPad model was not able to be replaced. It was 1.5 years old to me. 2. The selected "upgrade" was not immediately available. Asurion did a good job of notifying me that the iPad was not in stock and communicated with me each step of the way. For us this was not a speedy experience, although satisfactory. There are some things that we don't have control over.

Very fast and helpful. My device did NOT arrive Saturday when it should have but that was the fault of United Parcel Services, who chose to keep it on the truck all day and then not delivery it because it was raining.

Asurion replaced my damaged phone without batting an eyelash. The process was terribly easy & the new device arrived so quickly (a day after the tracking info promised, but nonetheless it was quick). We were so grateful. This was our 2nd claim with Asurion & this experience turned out just as the first.

Service exceeded my expectations. To be able to file a claim and have a new one in hand and working in less than 24 hours was not something I would have thought possible. This is what happened and I could have asked for no more from anyone. I’m extremely pleased with the service.

The receipt of the replacement watch and its activation by John ** were smooth and complete. I am using the new watch in the way that I desire. I would definitely recommend AT&T and Asurion to a friend. In fact, I have already done so.

Service person was patient and helped reset our passcode. Thankful for his service! Phone activation went well no problems at all, he was kind and was pleasant! All in all great service and happy to get my phone activated quickly.

Broke my iPad Pro 12.9 screen on my Gen2. 512GB. They didn’t have a comparable model to send me to replace the 2017 model. I am extremely pleased they replaced it with a Gen3 and sent it overnight. It was brand new, unwrapped the plastic from the box. Also, it came with 1 year of Apple Care warranty. I couldn't be happier. Thank you!

Replacement fairly straightforward, given that I’d paid for and carried the insurance. Received the new phone immediately in excellent condition. ATT guy “Joe” (On his name tag) was unfriendly, however did provide the website address to file my claim. Other than the ATT part, the overall experience was good and provided value for price paid for insurance coverage.

Excellent, fast service! Very easy to file a claim. Site is easy to use. I definitely recommend Asurion. Fast shipping as well. I Filed a claim on a Saturday and received a new phone on Monday. Very easy, no hassles. All return shipping labels and materials arrived with the new phone. Very pleased!

The representative was Knowledgeable. We were done with our transaction in less than five minutes. Very respectful and kind. I would use a Asurion again. I would also tell my friends and family. I’ve never had any problems with your company. If I were you I wouldn’t change a thing.

I was well pleased with the insurance service for the iPhone that was damaged. The overall process was good once I found the correct group to call. I am well pleased with the service. I would recommend that there would be a draft or web page to instruct owners if you have iPhone service insurance or regular phone insurance and the process you need to go through.

My iPhone was not there when I needed it most, out of town depending on Uber. The battery would go from 100% to 11% with no use, at least not by me. When I returned home, I went to the AT&T store and was put in touch with Asurion, the ins co., who insured my iPhone. With my deduction being far less than a new phone, this was the option for me. My new upgraded replacement phone was delivered in two days with all the assistance to get it working. Thank you AT&T and most of all thank you Asurion.

Great job this time, quick, customer service person did great job. Phone was here the next day. I would recommend to family or friend. Can't say enough good about the whole process from beginning to end. Easy to black up damaged phone and mail it back in same box with prepaid label.

Great experience with Asurion. We had to use the service twice this year for my son's phone since he refuses to put a case on his it. Very pleased with the service. I would highly recommend everyone to use it.

My new device arrived quickly, and the support line helped me activate everything very easily. The process of sending my old device back was also very seamless. I would recommend this service to a friend. My new device works great, and I am no longer having any problems.

Quick, Simple and fast! I was able to do everything online at the top of my fingers. When I did have a question I have you guys a call & the lady was a sweetheart. Phone came fast and my prices got reduced. All around... I have nothing negative to say!

I was very very upset with being on hold for 2 hours!! And I had to ask for the manager which did help! Personally I think you need to educate your employes a little better. I was ask to call back next day after being on hold for 2 hrs, thank his the manager knew what she was doing.

They helped me by answering all my questions and they also helped me with the problem I had with my post office box being my mailing address. They helped me get it changed to my physical address so I could get my replacement phone delivered in a timely manner.

Very understanding & quick to action. Unlike AT&T proper. All they (phone version) wanted to do is sell a new phone. Plus when the phone arrived, Asurion walked me thru the process of setting up new phone & wiped my old phone clean to return.

Everything went as planned. Documentation and communication were both accurate and timely. Return handling and instructions were simple. Everything I needed was in the box. Transferring the new phone was so easy that I cancelled my tech support appointment. Using Samsung Smart Switch it was a piece of cake.

Only issue I had was the e-mail I was told to expect never was sent. I had to go back into the system to continue the claim. It worked out and the claim was processed without issue. The tech service was good and the tech was knowledgeable and patient.

Everything ultimately was exchanged/replaced. However, there were a few glitches because they did not have the exact same item to replace I kept having to call customer service and verify the replacement on more than one step in the process instead of just submit online.

Thank you for such quick service, I really appreciate you. I use my phone for work and it was vital that I get it back and working properly and you did that for me. AT&T was also a great help in all that they did for me.

When I was submitting claim, I had too many issues with their system not responding properly on my claim. They tried to resolve issue and asked me to submit my government identification along with affidavit. So that’s what I did and they said they won’t accept my military id even though it is valid with picture and all needed info. So I called customer service and they were so rude and keep saying my identification is invalid. Federal government issued identification they are rejecting without any reason. And I'm still trying to get claim to be complete but no sign of relief. Worst company to deal with.

Awesome service. It took only 1 day for the phone to arrive all the way to Hawaii. Downtime was very minimal. Very helpful staff at AT&T to get my new phone up and running and deleting the information on the old phone to send back. I was unsure what needed to be done and staff was very helpful especially Brittany.

So I cracked my iPhone XR screen on Friday, and so I talked to my Verizon rep and they told me to go through this site so I did and I followed all the steps, paid the deductible and submitted my claim. I received an email confirming an appointment for Monday and thought that was it but when I went into check on the status of my claim just to make sure everything was still OK, it told me I had to choose a new date and then the day that I wanted (and ALREADY scheduled) wasn't available, so decided to choose the new date and when I clicked on submit a message appeared saying "sorry an error has occurred..." so I decided to call them to see what was happening.

Dropped device; screen was cracked badly and device would not turn on. We received replacement device in 2 days and returned the old device promptly. We were unable to delete all the information from the device as well as unable to turn off Find My iPhone.

Awesome service! Helped with all my concerns and got me a replacement device quickly. The representatives were friendly and professional and I got the device I wanted shipped overnight and received the very next day. I would definitely recommend getting insurance through them to all of my colleagues.

Received my replacement phone, and it was broken as well. Working on the next replacement. Very dissatisfied with the service since it was unable to provide me a product that worked. The replacement process is not quick, with having to update, reset, update the new phone, then restore the new phone, this is a couple hour process that we get to do again.

Asurion is very helpful in getting me a replacement on whether it is a cell phone or a tablet. I have had to have replacements done in the past and the process went very well. I had to have a tablet replace just a few days ago and the process went very well. I was very happy with their ability to help me out.

Thank you. All was great. The first two operator could not help me because we were cut off but the third one was great and very kind with helping me out here. Took him time step by step in help me out. Thank you very much for all your help.

I was very pleased with the quick response from Asurion. They had me another phone up and running by the end of the day. Thank you for understanding how dependent we have become on our smartphones. I did have problems with the replacement phone several times that first week. When I called back they were very understanding and helped me resolve the issues I had. I am very pleased with their patience with me.

The claim process was quick and easy. Had my replacement in less than 48 hrs. Only thing that could have been improved was that the tracking did not update where my package was until after it was delivered. That is more on the carrier. Happy overall.

It is stressful to be without a phone and worry about the loss of data and replacement cost. I am very glad I decided to insure the phone with Asurion. The process was easy to navigate from start to finish. The replacement phone arrived quickly. I received an email to confirm I received the replacement phone timely. The deductible was reasonable.

The initial call to report that my At&t phone was damage went well. The phone arrived the next day AWESOME. I did not call your office to activate the phone because I could not transfer old data to new phone. I had to go to att several times.

I received my phone and it worked fine for a minute. Then my volume didn't work. I would have to turn the phone off and then back on again to have my sound for text messages and ringing to work for me to hear it. Not really happy with this replacement as I pay an amount monthly for insurance and then I had to pay a $112 deductible for this. I know it's not a new phone but I would expect it to work better than this.

Very dissatisfied with the experience, very dissatisfied with the treatment from Asurion's customer service representatives. I've been paying for phone insurance coverage for years now! When submitting a claim, the system kept sending my case to review, multiple times throughout the process. Reaching out to customer service thru all methods available, and no one could tell me why my claim was being held up, just that I had to wait and they were far from nice and friendly. I spent approximately 2+ hours, trying to find a solution, which went on for about a week! Finally after a week's time I found one person who took the time to look into a problem, and it ended up being that Asurion's database sometimes has to be refreshed with Verizon data. Terrible, frustrating experience, I wish there were better insurance companies available. I intend to make the suggestions to my phone carrier.

Tablet came right on time. A little disappointed that the original one I had was discontinued so they sent me a different one that was a lot smaller but overall service was awesome. Thank you for the prompt service and updated status.

Very good service! Everything was just fine. Didn’t have to wait on process to be complete. The process was exceedingly very prompt. This was the best service we receive. I would recommend you to everyone in the universe. The mail system stood up to the challenge. They delivered product promptly the next day. This has never happened before.

Very easy process, I had my replacement phone in less than 24 hours after the claim was made. Easy to set up new device and move all of my pictures and apps. I’m so glad have kept this insurance plan. Good experience.

You guys were great! On point fast and courteous. Good in explaining details on what to do. Apologized for the wait time. Made me feel that I was well taken care off for my situation and for needs on receiving new phone.

After an unneeded trip to the Apple Store in Charlotte, as directed by someone in the Rock Hill AT&T store, I was told my warranty had expired 23 days prior to my visit. They offered me a replace my iPhone 8plus for $399. I returned to the AT&T store the next day and was directed to contact Asurion. Within 2 days I had my new iPhone and it is working fine, and I was told it would be much less money.

Representative was attentive and understanding of my situation. Was very helpful in resolving my claim and I highly recommend to have if you have electronic devices. Was able to get enrolled in another plan as well and was told clearly what my coverage was and how much.

You handle it quickly I didn’t have to wait long and very friendly. Thank you for your help, I hope I won’t need your services anytime soon, but if I do I know I’ll get good service and I’ll let my family know.

The process of filing the claim was very simple and quick. From the time the claim was filed to the time I received my new device I was kept informed via email of what was going on. The activation of the new device was easy and the pro tech was patient throughout the whole thing.

Very reliable service for my husbands replacement phone! It has started to malfunction mechanically for no reason at all! Quick delivery! Which was needed because he’s out of town for extended periods of time for work! Thanks a ton! Will definitely recommend!

Had tried to get phone (fell off roof) issue resolved for several months. Was never told we could call the insurance company direct. Problem was taken care of in less than 15 minutes. Agent I spoke with was so helpful - answered all my questions.

It was a horrible experience losing my phone for the first time. In addition, it was unclear if it was lost or stolen. Having a replacement sent to me within two days of filing my claim was such a relief because we don't have a landline at our home any more so I was totally disconnected. Upon receiving my replacement phone I was able to return to life. The process was easy to file and quick to service my needs. Thank you Asurion.

Replaced my iPhone 7 Plus due to broken screen and poor sound quality. Everyone was professional and really helpful. I had a great experience with all concerned. Very pleased with timely response and quick receipt of my replacement phone. It works like new. Thank you Asurion???

All was done very professional, I truly thank you for making things easy. The instructions you supplied were simple and correct. That is why I called your team to let them know that I was able to erase my old device and set up my new one.

Representative was knowledgeable, patient, was on the call till my phone was setup and activated completely. Replacement device was sent next day, happy with overall service. Little unhappy with the delay in the status updates as I have not received any email updates.

I was very dissatisfied with the process to file and get my replacement phone but the lady that helped me get reconnected was very efficient and helpful. I very much enjoyed talking to her. She answered every question with knowledge and was very patient with my slow wifi.

My phone was lost and found at O’Hare airport and the person that found it refused to return it. Asurion got me my phone replacement within 2 business days! The tech support from AT&T was a great help as well!

The service was super fast, user friendly console and definitely worth the investment. I got my replacement within 48hours of submitting the claim. In the package came all the cables and necessary hardware like the SIM card and a set of simple instructions to get my phone rolling again.

Overall pleased with the service; however, I personally believe your stores should NOT carry protective phone cases that DO NOT protect the phone. My phone was totaled from a less than 2ft drop in a case that a advertises protection from 8ft. The ** thing is the case was NOT damaged BUT my phone was. How is this AT&T’s problem? Well your store manager picked it out for me during his upsell. My phone cost me over $1,100 and 5 wks later voila I used my insurance for the first time. Take the products OUT of your store.

I lost my mobile and Asurion helped me with the claim for my lost device. The service was quick and thanks for helping me with the claim with no any delays. The online service was very great and good and the overall experience was great. Thank you so much.

New phone arrived in 24-36 hrs. Totally expected to have to provide all kinds of info and get delays. But filled out the form and the phone was delivered. Definitely worth the $11/month! We had to replace the same phone 3 times and each time a new one was delivered without any hassle.

Lost phone replaced in 48 hrs. Little problem setting up but that's because I have no service at my house. Working next day but I had to go to the AT&T store due to there was no service at my house. Problem solved at AT&T store.

You are the absolute best. Received the replacement device on the very next day of the claim. Online claim service is even more easy and accurate. Keep up the good work Asurion. I would suggest a small change to include an option to choose a different color of the phone, with the same configuration.

Service was fast and was able to retrieve and transfer data quickly. The set up for the new device instructions were easy to follow and support was available. My new device works well and was the correct device. I appreciate being able to receive my new device quickly.

Claim was handled quickly and arrived the next day. The new phone is much better too. I love the S8, much better than the S7. It's also great to have peace of mind when it comes to your phone breaking or getting lost.

I was very pleased with the process. I was able to report my claim on the internet without any direct personal contact. My replacement was even superior to the phone that was inoperative. It arrived timely and I was able to be fully functional within two full working days. The ProTech representative was exceptional. She patiently talked me through the entire set-up. Can't say enough good things about that representative.

Easy and quick. I have no complaints. I would recommend to a friend definitely. If you don’t have insurance you should get it! Not sure what else to say. I am happy and it is worth every dime to pay it. I am a little worried it was refurbished but all good now.

We had a smashed screen, submitted a claim, and received a new phone the following day. It was very quick! We were very pleased with the process. The return of the broken phone was very easy as well. We appreciate it.

It was easy to use and everyone very courteous. I had no problems transferring my information. The device was delivered on 24 hours. Very Happy with the service provided. I would recommend to all my friends to use this service.

Stayed and followed up till all service was restored. Great job! Called back in the evening to check if all data was restored. Great service. Could not ask for better service. All data was restored from the Apple cloud service.

Replacement was easy and very quickly. The new phone is working well. It was an easy process. I hope we do not need again but certainly glad things went so smoothly. Thank you for all the help. Have carried insurance for many years.

Lost my tablet while on vacation visiting family. Contacted a Asurian they had a new tablet for $9 within less than a week. Has worked great since. Appreciate everything you did. Not sure who I spoke to but they were kind, cordial, sympathetic.

My phone arrived earlier than I thought. I appreciate the quickness of the service. Communication for my jobs solely depending on my phone. So, receiving my phone timely reduced my worries of not having it. Also the claim process was easy and very convenient. I appreciate the great service! Definitely a 5 stars!!

Very helpful and personable agent. Resolved my problem quickly and efficiently. I was prepared to have to spend a long time on the phone, as in the past, with agents who did not speak fluent English. This agent was from California and spoke clearly and I was able to understand her! Please direct people calling in America to agents in America.

The young man Jason who assisted me in transferring my data to my new phone and clearing data from my old phone was outstanding. Very helpful. The data transfer process was easy to follow and he assisted me in finalizing all transactions.

Eric manager did a great job! Polite and smile whole time. Also he knew what he was doing. I recommend anyone to Goshen Indiana AT&T store. Also Brandon the helper at AT&T did great job having patience when he try customer service and he got runaround. Did great job with the whole situation.

Easy to file with Asurion. It was fast. I received my new phone the next day and I was sent an upgraded model. So well worth having the insurance. Asurion is a great insurance company! I highly recommend Verizon and Asurion. Thanks.

You guys rock. I'm glad I chose to deal with AT&T and Asurion personally and you got the job done so far. Every time I needed you and wouldn't trade I for the world. Every representative every agent has been great. Thanks.

My son broke his phone and we got a replacement. The gentlemen on the phone walked me through the process of setting it up. He was very patient and helpful to me! I will do it again if we need to. It was very easy and quick.

This is the first time I have ever had to file a claim and it was very smooth and the replacement phone came very quickly. :) Thank you. The phone was in great shape and was easy to set up and start using.

Thank you for the expedient service provided… I referred my brother and he was pleased with the service he was given. They really listen to your concerns to assist you. That was the experience that I had with my customer representative.

You did a good job. I got my phone in time. It works just fine, but I did has a problem when I try to update my phone. I dont really know what happened but I hope I can update once y'all get my old phone.

All of my needs were met. Sending the old phone back is very simple. Shipping for my new phone was extremely quick. I will continue to keep my mobile protection and recommend it to friends and family members. Thank you Asurion for the easy experience. I greatly appreciate all of the info I received on the Chat.

Replacement phone arrived as requested. The only improvement that I can suggest is make the transferring of data to new devise and cleaning data off old phone more “senior Friendly”. Also, ProTech from AT&T was scheduled to call Brenda on Tuesday and did not call until Thursday at which time we had already figured out the transfer and shipped the damaged phone back.

Great experience. Quick and painless. Store agents were very knowledgable also and were very happy to help me transfer old phone info to new phone since I was nervous about doing it in my own. Even had a Protech guy on site. He downloaded the app to my phone for any future questions. Great group here. They need a bonus!

Could not be more pleased with the service received. Thank you. Service was very fast. Could not be more pleased with the service provided. Would highly recommended this service. Thank you service. Good job Will tell my friends about the service received. Thank you again for providing such a great product. Very fast service. Thank you again for providing such fast service. Will recommend to my family and friends. Hard to find such good service these days. Great service. Good job. Thank you so very much again.

Everything went smooth except at very end after phone had been returned. I got a text to turn off Find My Phone which had been disabled and mailed back. It was a little confusing... but I guess everything worked out.

Other than the website not working, the service was great and my replacement phone came as described. The website did not go past the recognition of the carrier. However the customer service rep on the phone was pleasant and helpful.

Lens cracked due to me dropping in the driveway, I called it in and it was replaced with a 200.00 fee. I feel a little high. I pay a monthly fee and have for years and because my model is NLA I have to pay a larger fee??? But I do thank you for the replacement phone (even if it is a recondition one).

I like how easy and fast the process to get my device replaced was. I understand the questions do take a long time to answer but because if that my needs were met extremely fast after answering and verifying my information.

Our replacement was received extremely fast. We were suppose to receive a phone call that we had scheduled when we ordered our replacement and didn’t, but we were able to set up our phone without any troubles so it wasn’t a big deal.

The service and experience was top notch. Very quick and easy to start the claim. Received replacement phone within 2 days and back in service. As expensive and technical new phones are today, I wouldn’t buy one without this coverage.

Everything went quickly. Having some issues with the replacement/refurbished phone. When have 4 hrs will go to Apple store Genius Bar to have tech determine if phone or software. Some data appears to have been lost and some randomly disappears.

I have an iPhone 6S on which I've been paying insurance on for over 3 years, meaning Asurion has collected over $360 from me on this product. I finally had cause to file a claim today as my iPhone charging plug input became loose. I was told that I would need to pay a $112.50 deductible to have the phone fixed. If you look online, you can pay nearly this same amount for a BRAND NEW iPhone 6S at Walmart. And this is after the AT&T store told me my phone was worth $50. Utterly ridiculous that Asurion is mandating I pay a deductible that is more than my phone is worth. Buyer beware, Asurion offers zero added value and a terrible consumer experience.

Easy claim. Told them the details and they processed the claim straight away. We got a new phone the next day and they had a easy device return process. I would definitely recommend to family or friends. This was for a cracked screen and since we hadn't had a claim in the past year, we got a 50% discount.

I made an insurance claim and the next day received my 1st replacement, took forever to setup the phone & then once I got it all setup went to take some picture & the camera took blurry photos. Called Asurion. They apologized & sent me the 2nd phone. This one didn't take so long to setup but about 1hr later it started having an error message saying "no SIM card installed". Went to my provider. They replaced the SIM but the problem persisted. Called Asurion again which they apologized (which seems to be the only thing they can do), said they will have to send me a 3rd phone but this time they will send me a new one (we will see). But because today is Friday I wont get my replacement until Monday! I live in a rural area so I understood that but then I gave them another address in a well populated city & they told me the same thing.

When I dropped my phone and my screen shattered you employees were very knowledgeable and compassionate with the understanding of my anxiety about this being my only way for communicating. Very grateful to your team. The phone was delivered to me the next day and I had no problem with the instructions about switching my information from my broken phone to the new one.

When someone takes insurance on their latest equipment at the time they should get the latest equipment at the claim. That would be the best business since customer is paying for the latest equipment. Just a thought since you charge customer a deductible.

The turnaaround was very quick and the phone seems to be relatively good. But occasionally when calling people, I am told that I sound as if I am underwater - I don't know if this is a defect with the replacement phone???

Simple and easy to replace. I would have rated a 5, but I wasn’t part of the total call with technical support. I assume it went well since my daughter was able to get through it. Note: offshore support was a little difficult to understand (accent), but I was able to provide the information necessary to get the support process going.

Asurion is helpful to get you a new phone. The claim process is easy and you get your phone the next day. Customer service is helpful when talking to them. I would not have a phone without insurance. I will continue to have Asurion.

It was really quick and easy. We went into the store in Lake Worth. I worked with a very knowledgeable and friendly Rep. We received the phone by mail with all the return label and tape to close up the box. Dropped in the office mail to send out.

My phone arrived very quickly as always, thanks for the speedy service. and as always I appreciate the helpful, professional company of Asurion. And if I ever have any problems I know that everything would be handled in a timely manner.

Replace IPAD that broke and would no longer work. The process was easy to follow and my new IPAD was sent to me very quickly. The process was easy to follow, and they provided the packaging and information needed so I was able to return my old device with no problem.

AT&T always gives me great service! And I get discounts! I attempted to switch carriers a while back, but none could give me what AT&T gives me for any less! I’m a true believer that AT&T is the best carrier! Thank you AT&T for your service!! We love you!

Everything was great. They had a lot of patience with me because I don’t always understand & they would have to go over things more than once with me, thanks so much for all your help. I am so happy I have my phone insurance to assist me when I have problems.

Clear communication and accurate directions to get and return the device. Associates were very respectful and helpful. They listened carefully to my needs and gave me options to solve my problem. I definitely recommend Asurion. Thank you very much for your time.

Anytime we have had to file a claim everything always goes smooth. Shipping is fast, the forms are easy to read, fill out, and submit. Customer service is very friendly and there is not a long wait time when calling.

It was so fast and easy to get my phone replaced. The envelope has postage paid and made it so easy to send my broken phone in. I've used this company before, and I have never had an issue. Thank you.

Very satisfied and would refer to a friend. Very happy with the insurance for my phones. I'm very impressed with how they handled the situation for me and for being so polite and courteous with my situation. Thanks so much Asurion for handling my situation so quickly.

Hello! The representative that took care of me was awesome! She was patient with me, she helped me through the entire process! She answered every question without hesitation! I wish I could remember her name! She is extremely knowledgeable! She knows her job! She is an asset to your company!!

Asurion made it a pleasant experience in replacing my phone. Very pleased with the process. Making a claim with the step by step process was so easy. I received my new phone exactly when it was suppose to arrive. My first Time using Asurion was a very Good experience. Thanks????

This is the third or fourth time that I have worked with Asurion for phone replacements. In each case Asurion was very easy to work with and came through on the promised delivery date. Will continue to use them for my insurance needs.

I was very satisfied that I received information on replacing my damaged tablet as soon as I submitted the claim. I then received my replacement tablet the very next day. I am really happy that the service turn-a-round was so quick. Thank you.

I had a great Experience but, I’m not sure why is was $149 this time? It’s normally $100? But they were fast and send as they said. Always on time and very satisfied. I was not happy with the service at ATT though, I had to make 4 trips. But your service was amazing and I would recommend this service to my friends.

This was very easy and fast to replace the phone. The process was smooth because of the great help from those we talked with from Asurion. I wasn’t sure of the process and getting the phone shipped to my son went smooth.

After I received the 3rd wrong phone it went ok. It was very frustrating waiting for the correct phone to come. You need to pay better attention sending phones to customers. I have heart trouble and needed the phone right away.

Mitchell was very helpful and patient! Even though my phone walked me through the data transfer he offered to keep the chat open so that if I had any questions or issues he could help me immediately. It was very helpful.

Our replacement phone arrived quickly and the assistance we received over the phone was excellent in getting the new phone set up since we weren't able to do it ourselves with the old phone being destroyed. We are sincerely grateful for our insurance and that we didn't have to purchase a brand new device!

Accurate with delivery as planned. And I was in touch with a representative immediately dialing the number. I never have a problem with getting a replacement and they have trouble at first with the address and then that problem is resumed right away.

My daughter cracked her gizmo. We got a replacement in about two days with no issues. The only issue was I accidentally created a new phone number and had to get customer service to fix the account. It was fixed quickly.

Appreciated the ease of filing a claim and the speed of getting the new phone. I would recommend this service to my friends. I like the fact that the claim could be filed online. I hate filing a claim over the phone. Takes too long and probably speak to a foreigner that I don't understand.

Customer service rep was professional and personable. Helped me immediately! I enjoyed talking with her and she helped me connect my new phone and told me how to return the broken phone. Great customer service. She was very easy to understand!

I walked into ATT and told him I have insurance on my phone, he asked me for my number and a verification code was sent to my phone. I gave him that code and told me I would receive my phone tomorrow. Update: Amazing. I got my phone the next day!

I’m very satisfied with the service I received in replacing my damaged phone. As soon as I sent the request I got a solution right away. I was given a new phone that works well, the battery is healthy and I haven’t come across any issues. The set up was simple and straightforward. And it was shipped so quickly, I really appreciate that.

I wish AT&T's customer service was as a great as Asurion's customer service. They were quick, to the point and so kind and friendly. Thank you very much for making this as seamless as possible. I have never filed a claim before, but it was as easy as one, two three, done...

We had to replace a broken phone. The response was very quick. We were sent a replacement quickly. The person on the phone was very helpful. She was very polite, patient and extremely helpful. If you are going to have phone insurance, I would recommend this company.

No problems with replacement. Quick and easy. My replacement was sent out quickly and arrived as expected. I would recommend Asurion Insurance for phone replacement. Quick to respond to any questions or concerns.

Asurion was very helpful on the phone and they had the new phone shipped out and we received it the next day before noon. Great help!! With such fast service I didn’t need to miss anything on my phone because I received my new one so fast!!

My experience was wonderful with the people I worked with on to get the right phone delivered and getting everything correctly downloaded. The people I worked with were all patient and knowledgeable. They gave callback assistance and stayed with me to assure the uploads were working properly. I am very thankful for the workers and appreciate all the work performed in my behalf.

I have no complaints about my service with Asurion. I received my replacement device in a timely manner, and also there were great instruction on how to set up my new device within the package. Overall I'm happy with Asurion service and would recommend to anyone.

Phone arrived ahead of time. Called tech. support for help with setup and they did a great job of talking me through the steps and procedures. While it is never pleasant to have to replace a phone the process was seamless and very professionally handled. Thank You.

Our damaged phone was replaced promptly, our overall experience was dealt with courtesy. We also subscribed to direct tv while at the store. All in all, we like ATT as our carrier, but may have to downgrade as we are on a fixed income.

I dropped my phone which had a Cellhelmet liquid screen protector on it. I received my new phone quickly. I had no downtime, which is good for me because I have had many doctors appointments this year, I just beat breast cancer and really need a working phone. Thank you.

I talked to Lovely and she walked me right through the process. I am not very tech savvy but with her help it was very easy to program the phone. Glad I had the insurance. Very pleasant and helpful. Thank you Lovely.

You replaced my phone with minimal interruption... And with an unexpected upgrade!! Thank you. Your speedy service was awesome your help was very appreciated. You made filing a claim very easy. Again I thank you for your help. I would have a difficult time replacing my phone without your help. Much thanks.

Initial contact and response was fantastic. Transferring data was confusing and the help number with the phone was worthless. The number was no good and told you to go to the website which had no information about if you didn't have your old phone.

My new device was sent very quickly and you guys made it very easy for me to send back my device. I also called customer service to find out if I was late on returning my device. You guys gave me enough time to return it. I really appreciate the help, thank you.

I received my new phone which the process of filing a claim was very easy. I decided to have the phone set up done by my local AT&T store so I could buy a phone case and screen protector. However, my experience with the store was not very good. I ended going to Best Buy for the screen protector.

Placed claim online on a Friday and phone was delivered Saturday afternoon. Phone was in operation within an hour after getting it. Everything went extremely smoothly. Turned an accident into a minor problem that was fixed easily. Although I hope it doesn’t happen again soon, I feel assured that I am in good hands with the insurance policy.

My phone bricked and I filed a claim with Asurion. Filing was completed online... very simple. Received my new phone in 3 business days. I called the phone number included with the phone and spoke to a very nice and patient young man who assisted with setting up the phone. Easy breezy!

Great easy service. Faster than I thought when we got replacement!!! We did it over the phone and rep was so pleasant and knowledgeable. We are so happy we had insurance as the phone was so expensive and your service was superb.

My overall experience was painless. Asurion really came a long way and figure it out how to get the claim resolved in a timely manner. I couldn't ask for a smoother process than this. Before the claim process use to be brutal but I must say it changed for the better. Thank you. Definitely going in the right direction.

Im not too happy with replacement phone. Battery dies very quickly and phone volume is so low I can barely hear it. Phone was shipped very promptly. How do I go about getting a better phone and battery. Thank you.

I usually get this extended warranty for most of the products I buy because I have used this company before and I always had a positive experience, but not this last time. I sent in my Gucci watch to get it fixed or get a reimbursement (not that I have never sent back any product as expensive as this) and the first thing I am expecting is either a text or email from them saying that they have received my product just like they did in my previous claims. I never received any notification from them. I call them 2 weeks after because I wanted to know the status and there was no information online. The representative was not able to give me much information as the watch was in the repair center. He sent them an email to have them contact me in 2 business days, and well that never happens. I called them back the following week and the exact same thing happens. This time they tell me it can take up to 6 WEEKS to get my product back.

The first representative we talked with was very rude and did not seek to help us in our situation. She refused to let us talk with a supervisor to explain our need. After attempts of insisting to speak to a supervisor, she finally connected us to someone else. The representative we spoke with next and the one we spoke with on a needed call back were fantastic. They were very professional, kind and understanding. These two assisted us and the claim was carried out. If it had not been for the first rep, we would definitely rate a five star.

Great reassurance to know my investment was protected. The phone was replaced quickly and most of my information was saved. Phone support was very helpful in activating my new device. Thank you for your quick response.

This product has saved my phone more times than I can count. It is worth getting and I love using it since it does help protect my phone from damage. I would recommend this to anyone who asked about a screen protector.

Had to file claim 3 times. Phone was never shut off (blacklisted) properly so the person who stole kept texting back that they were NOT trying to file a claim. I never received any correspondence by email OR home phone telling me they needed additional info from me. I had to reach out to them, repeatedly. Every time I DID speak to someone, it was the typical "Just wait 24 hrs, sir"... 12 days later and multiple calls (all ME calling THEM!) I finally had my phone. I will be finding another insurer for any future coverage. Rather not deal with these incompetents ever again. There were 1 or 2 pleasant service reps that I spoke to, but unfortunately they weren't enough to make the entire experience positive.

Your company offers great coverage on phones. I appreciate the help I received last week but I need to buy another policy on the replacement phone I received last Monday. I thought he would remind me about buying a policy but he didn't. Please help me to get it my iPhone covered. I went up to the AT&T store to talk to the salesman but he closed 2 hours earlier today.

This place is a joke! No next day to receive my replacement phone and Verizon sucks for using these idiots! You’d think Verizon would give good service but that’s definitely not the case! You be better off if you break or lose your phone go with a different provider to get a new phone. It’s so much easier and less costly considering I pay monthly $45 and got hit with $250 deductible? WTH?!? And had to wait a few days to even receive it!?!? Like I said don’t waste your money with these jokers! Just go to a different provider...

Great service and prompt with delivery. I was about to leave town and call the delivery representative and asked to get my phone earlier and they complied. I am so happy with the service and I would recommend it to everyone.

N/a. There is nothing that I would change. You were very quick to give email regarding the return of the old phone. There was no time to forget it. The switch out happened early Friday. The next Monday was the earliest that we could send out.

Fantastic job!! My son’s phone was stolen while he was at College. He just happened to be coming home and we were able to get his phone in only a day. Very fast and easy to navigate process!! Very pleased!!

It was a bit of a process to transfer over all my info from old phone to new - 3 days - not your fault though. Everyone that tried to help was nice and did their best. Thank you. I’m up and running now.

My claim was handled in a timely manner. Asurion ensured that I was the rightful owner of the device that I was filing a claim on, which makes me confident that fraud could not happen to one of my devices if it was ever stolen.

Its was handle very quickly, received the new phone within 2 days! Sent damage phone back in a prepaid box. Set up tech support over the web site and had the new phone set up the same day I received it.

Appreciate the quick manner in which the replacement phone was sent to me. The process is definitely user friendly and rather easy to complete. FedEx was able to deliver in an efficient way. You all did great, keep it up there fellas!

My son was robbed at gun point for his phone and wallet! You made this process smooth sailing! You made a horrific situation much better! Thanks so much! He has his new phone and is back up and running! Thanks again!

Made having my stolen a much easier process due to the quick turnaround and simple process. I thought the process would have been incredible tedious and time consuming but instead it was such a quick turnaround. I had a new phone in a little over 24 hours from the moment it was stolen.

It was very easy to file the claim. Representative was very friendly and helpful. No problems at all. Delivered right to our door. Very pleased with replacement phone. This is our second experience with Asurion. Would definitely recommend to anyone.

Service was excellent. Issues we had were explained to me thoroughly. New phone was delivered in a couple of days. Can’t ask for more than that. Phone contact was very helpful. It’s worth every penny we pay!!! Great job!!! Thank you!!

I had damage to my cell phone and had to exchange it for a refurbished one. The experience was uneventful and a good one. The customer service was professional and they assisted me as I have come to expect. I would recommend Asurion to anyone that needs insurance and to take advantage of the plan for electronics, I did.

It took two times but we got it after the second try. First replacement phone had the same issues as the one I was getting replaced. But after the second phone it all worked out. First customer service rep. I could not understand due to thick accent. But the second the rep. was awesome.

It was a smooth and easy transaction. All of the agents did a wonderful job. I would recommend this service to all of my friends and family members. I have used your service before and it has always been great.

Long process. Gave a faulty cell phone. Had to go thru more hoops to get another phone. Had to find fax machine. Had to photograph documents. Had dropped calls. Texting was long and tedious when phone they sent wouldn’t work. It really was awful and time consuming.

Very happy with the outcome. Good and quick service. I have had AT&T a long time now and always happy with them. No problems at all. My only wish was that my 3 phones share an Apple account so when we get a new phone we all get each other's texts and contacts and pics. I wish there was someway to stop that.

Thank you for your service. Everything went so quickly and smoothly. Had the new phone in less than 24 hours delivered to our home, and everything was ready to go to for us to send the broken one back. Thank you for making this a lot less stressful than it could have been.

Service provided was excellent. The customer service rep was very patient and courteous, and also very helpful with our requests. Although we knew everything about our phone, he still explained every procedure to us, step by us, making sure we knew what we were doing. Thank you.

Service was ok. Very dissatisfied with the quality of the replacement tablet. It's very slow. Constantly keeps shutting down and it's not very good. I've already had to reboot it twice. Very very frustrating. I wish it was an equal replacement.

Getting a replacement phone for my lost one was really fast and easy! And the AT&T store was very helpful in getting the claim submitted for me. My new phone arrived quickly. There were many times when I thought about canceling insurance on my phone to save money, but I’m sooo thankful I didn’t! Thank you!!

Good quick service. Only thing is as long as I have paid for insurance and not have had to use it on you would think deductible wouldn't cost that much. I dont have anything else to say about the recent claim.

Fast responsiveness, I get my new phone within 48 hrs after my claim. Although my old broken phone can't turn on to transfer all my data, only have 10 days to send it back...!! Wondering if I can keep my old damaged phone.

I am very happy that I had Asurion. The representative was polite and easy to talk to. The steps to complete the claim were very easy to follow. I received an email with each step. And FEDEX delivered my phone. I received my phone in 2-3 days. Thank you.

AT&T. Only thing I could not complete is the deleting of old files. My iPhone XMax screen was damage from water and I could not see display. Other that, process was easy to understand and I use my phone for work so the two day delivery was unanticipated and really was glad for that! I only paid half price since I did not have a claim in a year of more so again another plus! Thanks again!

Great service. Took a few times but it all worked out. Customer service was very good and they were really nice. Shipping to my house was very very fast but wouldn’t recommend sending your package anywhere but to your home.

Updated on 10/24/2019: I am interested to hear if anybody has had success with the "we will correspond with you privately" process. It appeared that I was getting somewhere, until I was asked to submit another affidavit (the fifth one), but this requested to change the date of occurrence. What happened to the "insurance fraud" threat? I really don't see why the date of the occurrence of the theft should be changed to a date other than the date of occurrence. Where is the watchdog for these requests from the insurance company?

Service was A1. I put in order for replacement on Monday. It was for my son. I wanted it her for his bday on Wednesday. Got my replacement right on time within a day. Would recommend service to everyone. My son was super excited when he got home. The moment and look on his face was priceless.

The customer service person was knowledgeable and helpful. Contrary to most companies it was a pleasure working with them, they spoke clearly and concisely and I could understand what was being asked of me. I have had to call a couple times in the past and they have always been helpful and resolved my problem quickly and to my satisfaction.

I was totally satisfied with Asurion's courtesy and with their service. Since I reported my lost phone late in the day, I was told that my replacement would not arrive until two days later. But somehow, they got it to me the following day.

Cracked the glass on my XR even though I had an expensive Otterbox case on it. I received my replacement phone so quickly. And customer service was so helpful. Very helpful and very prompt. So thankful for Asurion, was a wonderful experience.

I had a terrible experience. I had to visit the local att store in the middle of trying to make this claim bc my first one was denied, because I had the date wrong by 2 days of the last used day. It took over a week just to get my claim processed, and after it was processed I was told they couldn’t deliver my device to my address! I had other device from there delivered at previous times. I had to wait forever while they overrode the problem. I finally have received my phone but seriously!!!

Everything went great except I was told I would receive an email when y’all received my old phone by mail and I did NOT receive a email to let me know. The fact that I could be charged for another phone was scary.

No problem. Went well and quickly. Representative pleasant and efficient. Mailed immediately. Return envelope provided. Tracking was good. In short, no problems encountered. I did need to keep old phone for a few days to have IT department transfer into. Asurion did provide for this contingency.

I got immediate service and a replacement phone within 48 hours. However, now 2 months later, my replacement phone which was a refurbished phone that was suppose to be the same as my previous phone (that had suddenly died with a catastrophic error) seems to be having many of the same problems that my first phone exhibited prior to its failure.

I lost my phone and it was replaced. Thank god for insurance. I’m starting to think that it was stolen from me. Tried tracking it with my sisters but it did not find the address. I think it was stolen by Charles ** a man from Vacaville Ca. Having problems with it now. It takes long when surfing the internet but I have reported to Suisun and Fairfield police dept. even when I had Metro. This guy hacks my email and phone calls, Facebook and everything. Looking forward for the iPhone 11 also I purchased the tablet and the same problems. Someone is hacking.

I have had a cell phone with AT&T since 2,000 and have had all my cell phones insured to protect them. I do believe that the the deductible was a little high considering I have not had a claim in years.

Easier and quicker than I imagined. Made the process stress free! I feel even more piece of mind having this insurance on my phone. That may be partly due to the iPhone process. Either way it was a pleasant experience for me. Everything transferred seamlessly and quickly.

Even though the first phone did not work, the second did. They were sent in a very timely manner. This was greatly appreciated because my phone was not working. It was a huge convenience to be able to use your service.