Asurion Reviews

My experience with Asurion was great. The phone was replaced in a timely manner. The price for the replacement was FAIR! They sent me the envelope to send the broken item back, it was hassle free. I appreciate the way it was handled. They sent me a reminder about returning the broken item. That came in handy, because through my daily life I sometimes forget to do things.

My Apple Watch was crushed when a door shut on me. I completed the forms online and I had received a replacement in less than 24 hours. I could not have asked for better service. I was provided all of the return envelopes to mail my broken back.

AT&T customer service very helped with helping me with the app of Asurion. She walked me thru the whole app. It was one of the easiest times of dealt with it. Usually I’m on the phone for a long time. But this way was much quicker and easier. We got the phone followed the step and everything worked.

I had a great experience. It was easy to file a claim online and we received the replacement phone lightning fast! I would highly recommend Asurion insurance as a way to guarantee you have a great working phone at all times!

Super fast service with zero issues, no hidden fees or extra costs. Very easy transaction with free return shipping and easy to follow instructions. New device was packaged very well and arrived next day. They even sent a free gift after I returned my existing device, I highly recommend Asurion!

Thank you for the replacement of the damaged phone. The phone is beautiful. I thought it was going to be a iPhone7 but it's an iPhone 6s. Thanks anyways. Well everything is good. Until next time. AT&T offers great insurance.

These people don’t want to pay valid insurance claims. Try to find some other insurance company that will treat you fairly and not pit roadblocks up. By making it harder for you they hope you will give up but don’t give up and hold them accountable. Otherwise they will keep your money b

The person on the phone was very polite and I was able to get my phone activated within a few minutes. There wasn't any confusion on my end and all my questions were answered to my satisfaction. Definitely would say good customer service, but the wait time to get a representative was a bit much.

After 10 years I have business and personal phone with Metro I find Asurion very unprofessional and dishonest for few reasons:

All the customer service members were very helpful with questions. After the appointment with the repairman he didn't complete the repair. They approved for me to get an replacement phone. They did this without me asking for it. I'm very pleased with Asurion services.

Filing the claim was very easy. Response time was quick and replacement device was delivered quickly. Directions for activating device was confusing as we were given 2 different numbers to call - Neither of which she was able to call on new device. After much frustration, she switched the SIM card from old device to new and was able to activate.

It was not the fastest way to get my phone. I was without phone Saturday Sunday plus 3 more Monday thru Wednesday but finally got them. Note customer service via phone it takes long up to 30 minutes waiting. And then most of my phone calls they were struggling finding my information. And when they do they transfer me to a different department and most of the time I got disconnected on the transición. It was frustrated but finally got my phone.

Actually getting the exact same phone and just moving the chip was easy. Restored by backup, and BOOM!, everything just like it was. Even my "groups" were restored. The only thing I lost were some contacts. Don't know how, but it's not the end of the world.

My phone came quick and was in great condition. The only problem I seem to have is the battery doesn’t seem to stay charged for a long period of time. I don’t know if it is a phone problem or maybe an update issue.

The process went smoothly from start to finish. The people I dealt with on the phone were very helpful. My new phone arrived quickly. It was very easy to get the new phone up and running and to return the broken phone.

It was great working with someone that knows what they are talking about. The lady I worked with was very knowledgeable in what she was talking about. That really helps when you know very little of what is going on.. Thank you for your service.

I was very surprised that the phone came so soon. The phone works great and I like how they help you with the step by step to restore the phone. I'm so grateful because I thought that I had lost everything.

Ordered my replacement iPhone XS Max device on Wednesday & I got it Thursday afternoon! Initially it would have came later if I didn’t pick it up at UPS customer service center. The replacement device works perfectly! Only thing I do not like is that it says “remanufactured by Asurion” on the back. But your hand covers it for the most part or a case.

Received the new device in a timely manner. Transferring all contacts and information was made easy with the help of the service person. She was very helpful & kind with the patience we greatly appreciated. Very few people have this kind of customer service skills with a heart anymore.

Fast and friendly. Easy to use platform to get a case started. I had a gentlemen named Eric assist with the activation of the phone and he was great. Very happy with the whole process. I would definitely recommend to family and friends.

My iPhone 10 Max was dropped and screen broken. IT was also a little twisted. Y'all replaced with what appeared to be a new phone. The new phone battery may be faulty. It has to be recharged every day where I used to be able to charge every three days or so. I will monitor and report if it continues to be an issue.

I took my phone to the AT&T Store I Norton Va. The salesperson Haley Talked to me briefly, after telling her about my disabled phone she quickly tried to restore it before she decided it was no use. The phone stopped working. She called the Asurion folks. After answering a few questions they sent me a new phone right away. I was very satisfied the way Haley (at the Norton Va store) and the insurance lady handled my situation so quick. I will always be an AT&T customer... Once again. Thanks SO much!!!

Lost my device and needed to replace it fast. You did a great job. Very prompt delivery. I'm so glad I have protection on all of my devices, plan to keep them protected for life. Great job! Thanks again for your help.

Any time I have to interface with Asurion regarding a replacement device the customer service representative has always been extremely polite and very knowledgeable. The service is quick with a very short turnaround time. I would recommend their coverage to everyone.

Fast, friendly and efficient service. Customer satisfaction is the goal and they achieved it. Setup was smooth and all my questions were answered thoroughly. The agent who serviced my account was knowledgeable and friendly. I have had this insurance for years and the transactions have always been great. I definitely recommend Asurion for your device insurance needs. Thanks again Asurion!

15-month old iPhone battery decided to enlarge causing the phone to start to come apart. Filed a claim with ATT, paid the deductible and received a new phone in 2 days. Great service and support. Process was super simple. Thanks.

Very good knowledgeable customer service. Resolved problems quickly. Overnighted phone to make sure I did not have to go without a phone very long. They even worked around my schedule. Would really recommend others to use them for their insurance coverage. Replacement phone looks brand new.

Excellent Job. No hassle about replacing broken phone. Online form was easy to navigate. Fill out replacement form online and received new phone in a couple days. Replacement phone was similar to original phone. Great service. Would definitely recommend this service to a friend.

Fell out of boat on lake and almost drown, Phone went to bottom of lake. I thought, oh great, I will have to buy another phone. By the way it wasn't paid for yet. Emailed Asurion and found out Phone was covered and they sent me a new phone. I think they are a great company. I would use them again. Thanks. Randy

The phone arrived quickly. I had the Verizon store help me with the switch of info. Maybe a little better instructions. All in all I am very happy with the program I always use the insurance on my phone. Til I buy my next new phone.

Asurion did a great job with helping me fix my screen on my iPhone after dropping it and creaking the screen. They also helped me with no problems, getting a new device after the home button failed on the last.

Interaction with Asurion was clean, simple and courteous. New phone arrived promptly, and was easy to activate. Data transfer worked smoothly. Shipping materials for returning old phone was suitable and worked well. We encountered no problems at any point in the experience.

Work out pretty good. Numbers and pictures transferred and. now have disappeared. I had trouble transferring but it was not your fault. Just my dumb backward ways. All in all Great transaction. Thank you so much. It will take a while to figure things out.

Asurion deliberately makes it difficult to file a claim. For example, instead of letting you fill out a form on-line, Asurion requires you to print it out, then fill it out, photograph it and then submit the image on-line. Don't have a working printer? Then "ask a friend" suggests Asurion, unhelpfully. Then, without notice or adequate explanation or apology, Asurion decided not to ship the new phone in time to meet its promised delivery date. And Asurion would not let me change the delivery address to match where I would be on the real delivery date. -- Jeff **

Explained the problem with my cell phone to Asurion representative and found out immediately that it was covered. And needed to be replaced also at no charge. Two days later it arrived, plugged in, powered up, called number for setup. Excellent Service Done!

AT&T customer service very helped with helping me with the app of Asurion. She walked me thru the whole app. It was one of the easiest times of dealt with it. Usually I’m on the phone for a long time. But this way was much quicker and easier. We got the phone, followed the step and everything worked.

They were very helpful and helped work everything out With the TV. I was very pleased And they made the process work very well and smoothly. Thank you so much for all your help with this situation. I’m definitely glad to have this service and I appreciate all the teams help with everything.

The man at the store was very helpful with setting me up with you. I got my phone back in the timeframe that was given to me. The phone works ok. The touch screen malfunctions every once and a while but then will go back to working. It must be a refurbished phone.

This was quick and easy. Glad I pay the extra cash to have this service. If I'm ever with anyone that I know and they are getting a new phone. I will make sure that they don't opt out if having their phone covered. Only thing is I was hoping to pay less than 200 bucks to get my new device.

Local AT&T rep was very concerned about my phone issues and my loss of all my information including pictures. New phone was ordered Sat. morning and arrived noon on Monday. The 2nd rep was also very concerned, with his and my patience he did retrieve all info except my photos which he thought would come thru to my computer. A BIG THANK YOU TO YOU REPS. YOU'RE THE BEST.

I was pleasantly surprised at how quickly and easily my claim was handled. I would definitely recommend to a friend! I was able to make the claim online late at night, and the next day my replacement phone arrived. I had a little trouble getting everything off the old phone and transferred to the new one, but the rep stayed on the line and helped me through it all.

This was fast and very helpful when my phone was taken! Thank you so much! Thank goodness I only had to pay 99.00. The people were so friendly and very helpful when it came to set it up! Thank you Asurion!

Very easy to file a claim and the replacement device came very fast. They stayed in contact via email to make sure it arrived and that it worked. It came with a prepaid envelope to send the broken device back. The insurance is well worth it.

My iPad was stolen and I called in to get a replacement. Ended up having to speak with a supervisor due to the initial rep telling me I would have to wait a week! Supervisor got on the call and knocked it out of the park! Very impressed with the service and experience.

This was an easy process. Other than being charged for a malfunction in the phone due to the manufacturer it was easy to follow directions. The phone was sent on time to my house and the customer service I received was good.

I would have given 5 stars, but the first replacement phone that was sent to me ended up being in worse shape than the phone being replaced and this happened at a very bad time. However you guys redeemed yourselves and sent me a phone that seems to be much better! Thank you.

I recently tripped and dropped my iPhone and broke the screen. I made a claim online and received my new device very quickly afterwards. The support to set up my new device was excellent and now my phone looks and works great again!

My son accidentally dropped his phone and it wouldn’t work correctly. I was worried of the expense to fix or replace it. The Verizon store we work with said to contact you... and they were right. You took care of us! And your didn’t break the bank! My sons replacement phone was here very fast and he was very appreciative! Thank you!

Received replaced Mobile Phone very quickly. The New phone was easy to install. It was easy to mail the replaced mobile phone. The information for setup was very available. I was able to track the conditions of the UPS sending information for my new replacement phone. It was also easy to make sure the old mobile phone was received.

I had to repeat myself several times and go over the address about 10 times. It's like the gal was asleep! Then after giving her all my credit card information to get the phone replacement she never put in the order!!! I called the 4th day because it didn't arrive and the new person said payment was not taken so I had to do it all over again. I also told her to put my sons name and address on it for delivery because it was his lost phone but she STILL put MY name on it to his address. The entire ordering became very frustrating!!!

Great customer service. Each person I came in contact with was knowledgeable, helpful and kind. Very anxious to help and great advice. If you don’t have Asurion then you must. It’s worth the price and no problems ever to help me. Worth every penny.

All people we talked to were great and able to help with all steps of the change from one phone to the other. Moving all our information to the new phone to the other. The phone arrived when we were told.

The rep was efficient, professional and caring. She helped make the experience of a phone loss and replacement much easier for my husband. She was wonderful. We are happy customers and will continue our coverage with Asurion. Thank you so much.

Great customer service and fast problem solving. Very satisfy with technicians that assisted me to activate my phone and to restore all my data. Prompt delivery to my door. Easy instructions to pack and to return defective device. Is money worthy to pay this insurance.

I don't have a clue who Asurion is or why in my case Verizon has contracted with them, I have a Samsung Galaxy s9, it's less than 6 months old and I have Verizon cracked screen repair plan that claims unlimited cracked screen repairs for $29, it seemed like a great deal and until a week ago I never needed it, I dropped my phone and cracked the front glass, that's all, everything works like brand new except the screen is cracked. Not even the LED. Just the glass. Anyway I went online and filed a claim. That part actually worked well, except when I filed for cracked glass the response came back that I'd have to pay $149 for a replacement phone, I don't need a replacement phone, I need my screen fixed, when I complained the person (computer) said they could cancel my claim and just start another one. I said ok and started a new claim, when I got my response for the second claim it was so ridiculous I almost can't believe it.

My son lost his phone but we have paid 275 dollars so he was under warranty. After a trip to the store, they sent us home but gave us a number. After an hour of waiting we spoke to someone who told us to call Asurion. They asked me for scanned photo IDS (Privacy trap) and an affidavit. I have 5 phones and they put me through so much trauma. With kids, homework, a full time job, it was awful to be put through this. The woman then said I can fax it. Fax my ID to a number. She wasn't helpful and polite and I told her I had spent 3 hours running around with 3 kids, trying to get a phone I had insured, fixed. I don't have a phone and I think Asurion is a monopoly. They will take your money and even with all of the right ID, pins paperwork billing address and other things, they want you to scan your personal data when I don't even have a scanner at home. Awful company and I don't have a phone now.

Please think twice before using Asurion. I have paid 19 a month for well over a year on my iPhone X 256 GB through Sprint. I was getting an iPhone 11 Pro Max and around 9/20 or 9/21/19 my screen got a crack on it. I went in 9/21 and Sprint said they would replace it for 29. An hour later as I was IOS 13 their equipment did not support that so come back 48 hours later. I waited about a week. They take my phone and suggest I go do something for an hour. I come back after a little over an hour and am told they couldn't get an authorization they needed. At this point I am giving up, but go to another Sprint corporate store.

This was a replacement iPad. There were several issues: 1. The iPad model was not able to be replaced. It was 1.5 years old to me. 2. The selected "upgrade" was not immediately available. Asurion did a good job of notifying me that the iPad was not in stock and communicated with me each step of the way. For us this was not a speedy experience, although satisfactory. There are some things that we don't have control over.

Very fast and helpful. My device did NOT arrive Saturday when it should have but that was the fault of United Parcel Services, who chose to keep it on the truck all day and then not delivery it because it was raining.

Asurion replaced my damaged phone without batting an eyelash. The process was terribly easy & the new device arrived so quickly (a day after the tracking info promised, but nonetheless it was quick). We were so grateful. This was our 2nd claim with Asurion & this experience turned out just as the first.

Service exceeded my expectations. To be able to file a claim and have a new one in hand and working in less than 24 hours was not something I would have thought possible. This is what happened and I could have asked for no more from anyone. I’m extremely pleased with the service.

The receipt of the replacement watch and its activation by John ** were smooth and complete. I am using the new watch in the way that I desire. I would definitely recommend AT&T and Asurion to a friend. In fact, I have already done so.

Service person was patient and helped reset our passcode. Thankful for his service! Phone activation went well no problems at all, he was kind and was pleasant! All in all great service and happy to get my phone activated quickly.

Broke my iPad Pro 12.9 screen on my Gen2. 512GB. They didn’t have a comparable model to send me to replace the 2017 model. I am extremely pleased they replaced it with a Gen3 and sent it overnight. It was brand new, unwrapped the plastic from the box. Also, it came with 1 year of Apple Care warranty. I couldn't be happier. Thank you!

Replacement fairly straightforward, given that I’d paid for and carried the insurance. Received the new phone immediately in excellent condition. ATT guy “Joe” (On his name tag) was unfriendly, however did provide the website address to file my claim. Other than the ATT part, the overall experience was good and provided value for price paid for insurance coverage.

Excellent, fast service! Very easy to file a claim. Site is easy to use. I definitely recommend Asurion. Fast shipping as well. I Filed a claim on a Saturday and received a new phone on Monday. Very easy, no hassles. All return shipping labels and materials arrived with the new phone. Very pleased!

The representative was Knowledgeable. We were done with our transaction in less than five minutes. Very respectful and kind. I would use a Asurion again. I would also tell my friends and family. I’ve never had any problems with your company. If I were you I wouldn’t change a thing.

I was well pleased with the insurance service for the iPhone that was damaged. The overall process was good once I found the correct group to call. I am well pleased with the service. I would recommend that there would be a draft or web page to instruct owners if you have iPhone service insurance or regular phone insurance and the process you need to go through.

My iPhone was not there when I needed it most, out of town depending on Uber. The battery would go from 100% to 11% with no use, at least not by me. When I returned home, I went to the AT&T store and was put in touch with Asurion, the ins co., who insured my iPhone. With my deduction being far less than a new phone, this was the option for me. My new upgraded replacement phone was delivered in two days with all the assistance to get it working. Thank you AT&T and most of all thank you Asurion.

Great job this time, quick, customer service person did great job. Phone was here the next day. I would recommend to family or friend. Can't say enough good about the whole process from beginning to end. Easy to black up damaged phone and mail it back in same box with prepaid label.

Great experience with Asurion. We had to use the service twice this year for my son's phone since he refuses to put a case on his it. Very pleased with the service. I would highly recommend everyone to use it.

My new device arrived quickly, and the support line helped me activate everything very easily. The process of sending my old device back was also very seamless. I would recommend this service to a friend. My new device works great, and I am no longer having any problems.

Quick, Simple and fast! I was able to do everything online at the top of my fingers. When I did have a question I have you guys a call & the lady was a sweetheart. Phone came fast and my prices got reduced. All around... I have nothing negative to say!

I was very very upset with being on hold for 2 hours!! And I had to ask for the manager which did help! Personally I think you need to educate your employes a little better. I was ask to call back next day after being on hold for 2 hrs, thank his the manager knew what she was doing.

They helped me by answering all my questions and they also helped me with the problem I had with my post office box being my mailing address. They helped me get it changed to my physical address so I could get my replacement phone delivered in a timely manner.

Very understanding & quick to action. Unlike AT&T proper. All they (phone version) wanted to do is sell a new phone. Plus when the phone arrived, Asurion walked me thru the process of setting up new phone & wiped my old phone clean to return.

Everything went as planned. Documentation and communication were both accurate and timely. Return handling and instructions were simple. Everything I needed was in the box. Transferring the new phone was so easy that I cancelled my tech support appointment. Using Samsung Smart Switch it was a piece of cake.

Only issue I had was the e-mail I was told to expect never was sent. I had to go back into the system to continue the claim. It worked out and the claim was processed without issue. The tech service was good and the tech was knowledgeable and patient.

Everything ultimately was exchanged/replaced. However, there were a few glitches because they did not have the exact same item to replace I kept having to call customer service and verify the replacement on more than one step in the process instead of just submit online.

Thank you for such quick service, I really appreciate you. I use my phone for work and it was vital that I get it back and working properly and you did that for me. AT&T was also a great help in all that they did for me.

When I was submitting claim, I had too many issues with their system not responding properly on my claim. They tried to resolve issue and asked me to submit my government identification along with affidavit. So that’s what I did and they said they won’t accept my military id even though it is valid with picture and all needed info. So I called customer service and they were so rude and keep saying my identification is invalid. Federal government issued identification they are rejecting without any reason. And I'm still trying to get claim to be complete but no sign of relief. Worst company to deal with.

Awesome service. It took only 1 day for the phone to arrive all the way to Hawaii. Downtime was very minimal. Very helpful staff at AT&T to get my new phone up and running and deleting the information on the old phone to send back. I was unsure what needed to be done and staff was very helpful especially Brittany.

So I cracked my iPhone XR screen on Friday, and so I talked to my Verizon rep and they told me to go through this site so I did and I followed all the steps, paid the deductible and submitted my claim. I received an email confirming an appointment for Monday and thought that was it but when I went into check on the status of my claim just to make sure everything was still OK, it told me I had to choose a new date and then the day that I wanted (and ALREADY scheduled) wasn't available, so decided to choose the new date and when I clicked on submit a message appeared saying "sorry an error has occurred..." so I decided to call them to see what was happening.

Dropped device; screen was cracked badly and device would not turn on. We received replacement device in 2 days and returned the old device promptly. We were unable to delete all the information from the device as well as unable to turn off Find My iPhone.

Awesome service! Helped with all my concerns and got me a replacement device quickly. The representatives were friendly and professional and I got the device I wanted shipped overnight and received the very next day. I would definitely recommend getting insurance through them to all of my colleagues.

Received my replacement phone, and it was broken as well. Working on the next replacement. Very dissatisfied with the service since it was unable to provide me a product that worked. The replacement process is not quick, with having to update, reset, update the new phone, then restore the new phone, this is a couple hour process that we get to do again.

Asurion is very helpful in getting me a replacement on whether it is a cell phone or a tablet. I have had to have replacements done in the past and the process went very well. I had to have a tablet replace just a few days ago and the process went very well. I was very happy with their ability to help me out.

Thank you. All was great. The first two operator could not help me because we were cut off but the third one was great and very kind with helping me out here. Took him time step by step in help me out. Thank you very much for all your help.

I was very pleased with the quick response from Asurion. They had me another phone up and running by the end of the day. Thank you for understanding how dependent we have become on our smartphones. I did have problems with the replacement phone several times that first week. When I called back they were very understanding and helped me resolve the issues I had. I am very pleased with their patience with me.

The claim process was quick and easy. Had my replacement in less than 48 hrs. Only thing that could have been improved was that the tracking did not update where my package was until after it was delivered. That is more on the carrier. Happy overall.

It is stressful to be without a phone and worry about the loss of data and replacement cost. I am very glad I decided to insure the phone with Asurion. The process was easy to navigate from start to finish. The replacement phone arrived quickly. I received an email to confirm I received the replacement phone timely. The deductible was reasonable.

The initial call to report that my At&t phone was damage went well. The phone arrived the next day AWESOME. I did not call your office to activate the phone because I could not transfer old data to new phone. I had to go to att several times.

I received my phone and it worked fine for a minute. Then my volume didn't work. I would have to turn the phone off and then back on again to have my sound for text messages and ringing to work for me to hear it. Not really happy with this replacement as I pay an amount monthly for insurance and then I had to pay a $112 deductible for this. I know it's not a new phone but I would expect it to work better than this.

Very dissatisfied with the experience, very dissatisfied with the treatment from Asurion's customer service representatives. I've been paying for phone insurance coverage for years now! When submitting a claim, the system kept sending my case to review, multiple times throughout the process. Reaching out to customer service thru all methods available, and no one could tell me why my claim was being held up, just that I had to wait and they were far from nice and friendly. I spent approximately 2+ hours, trying to find a solution, which went on for about a week! Finally after a week's time I found one person who took the time to look into a problem, and it ended up being that Asurion's database sometimes has to be refreshed with Verizon data. Terrible, frustrating experience, I wish there were better insurance companies available. I intend to make the suggestions to my phone carrier.

Tablet came right on time. A little disappointed that the original one I had was discontinued so they sent me a different one that was a lot smaller but overall service was awesome. Thank you for the prompt service and updated status.

Very good service! Everything was just fine. Didn’t have to wait on process to be complete. The process was exceedingly very prompt. This was the best service we receive. I would recommend you to everyone in the universe. The mail system stood up to the challenge. They delivered product promptly the next day. This has never happened before.

Very easy process, I had my replacement phone in less than 24 hours after the claim was made. Easy to set up new device and move all of my pictures and apps. I’m so glad have kept this insurance plan. Good experience.

You guys were great! On point fast and courteous. Good in explaining details on what to do. Apologized for the wait time. Made me feel that I was well taken care off for my situation and for needs on receiving new phone.

After an unneeded trip to the Apple Store in Charlotte, as directed by someone in the Rock Hill AT&T store, I was told my warranty had expired 23 days prior to my visit. They offered me a replace my iPhone 8plus for $399. I returned to the AT&T store the next day and was directed to contact Asurion. Within 2 days I had my new iPhone and it is working fine, and I was told it would be much less money.

Representative was attentive and understanding of my situation. Was very helpful in resolving my claim and I highly recommend to have if you have electronic devices. Was able to get enrolled in another plan as well and was told clearly what my coverage was and how much.

You handle it quickly I didn’t have to wait long and very friendly. Thank you for your help, I hope I won’t need your services anytime soon, but if I do I know I’ll get good service and I’ll let my family know.

The process of filing the claim was very simple and quick. From the time the claim was filed to the time I received my new device I was kept informed via email of what was going on. The activation of the new device was easy and the pro tech was patient throughout the whole thing.

Very reliable service for my husbands replacement phone! It has started to malfunction mechanically for no reason at all! Quick delivery! Which was needed because he’s out of town for extended periods of time for work! Thanks a ton! Will definitely recommend!

Had tried to get phone (fell off roof) issue resolved for several months. Was never told we could call the insurance company direct. Problem was taken care of in less than 15 minutes. Agent I spoke with was so helpful - answered all my questions.

It was a horrible experience losing my phone for the first time. In addition, it was unclear if it was lost or stolen. Having a replacement sent to me within two days of filing my claim was such a relief because we don't have a landline at our home any more so I was totally disconnected. Upon receiving my replacement phone I was able to return to life. The process was easy to file and quick to service my needs. Thank you Asurion.

Replaced my iPhone 7 Plus due to broken screen and poor sound quality. Everyone was professional and really helpful. I had a great experience with all concerned. Very pleased with timely response and quick receipt of my replacement phone. It works like new. Thank you Asurion???

All was done very professional, I truly thank you for making things easy. The instructions you supplied were simple and correct. That is why I called your team to let them know that I was able to erase my old device and set up my new one.

Representative was knowledgeable, patient, was on the call till my phone was setup and activated completely. Replacement device was sent next day, happy with overall service. Little unhappy with the delay in the status updates as I have not received any email updates.

I was very dissatisfied with the process to file and get my replacement phone but the lady that helped me get reconnected was very efficient and helpful. I very much enjoyed talking to her. She answered every question with knowledge and was very patient with my slow wifi.

My phone was lost and found at O’Hare airport and the person that found it refused to return it. Asurion got me my phone replacement within 2 business days! The tech support from AT&T was a great help as well!

The service was super fast, user friendly console and definitely worth the investment. I got my replacement within 48hours of submitting the claim. In the package came all the cables and necessary hardware like the SIM card and a set of simple instructions to get my phone rolling again.

Overall pleased with the service; however, I personally believe your stores should NOT carry protective phone cases that DO NOT protect the phone. My phone was totaled from a less than 2ft drop in a case that a advertises protection from 8ft. The ** thing is the case was NOT damaged BUT my phone was. How is this AT&T’s problem? Well your store manager picked it out for me during his upsell. My phone cost me over $1,100 and 5 wks later voila I used my insurance for the first time. Take the products OUT of your store.

I lost my mobile and Asurion helped me with the claim for my lost device. The service was quick and thanks for helping me with the claim with no any delays. The online service was very great and good and the overall experience was great. Thank you so much.

New phone arrived in 24-36 hrs. Totally expected to have to provide all kinds of info and get delays. But filled out the form and the phone was delivered. Definitely worth the $11/month! We had to replace the same phone 3 times and each time a new one was delivered without any hassle.

Lost phone replaced in 48 hrs. Little problem setting up but that's because I have no service at my house. Working next day but I had to go to the AT&T store due to there was no service at my house. Problem solved at AT&T store.

You are the absolute best. Received the replacement device on the very next day of the claim. Online claim service is even more easy and accurate. Keep up the good work Asurion. I would suggest a small change to include an option to choose a different color of the phone, with the same configuration.

Service was fast and was able to retrieve and transfer data quickly. The set up for the new device instructions were easy to follow and support was available. My new device works well and was the correct device. I appreciate being able to receive my new device quickly.

Claim was handled quickly and arrived the next day. The new phone is much better too. I love the S8, much better than the S7. It's also great to have peace of mind when it comes to your phone breaking or getting lost.

I was very pleased with the process. I was able to report my claim on the internet without any direct personal contact. My replacement was even superior to the phone that was inoperative. It arrived timely and I was able to be fully functional within two full working days. The ProTech representative was exceptional. She patiently talked me through the entire set-up. Can't say enough good things about that representative.

Easy and quick. I have no complaints. I would recommend to a friend definitely. If you don’t have insurance you should get it! Not sure what else to say. I am happy and it is worth every dime to pay it. I am a little worried it was refurbished but all good now.

We had a smashed screen, submitted a claim, and received a new phone the following day. It was very quick! We were very pleased with the process. The return of the broken phone was very easy as well. We appreciate it.

It was easy to use and everyone very courteous. I had no problems transferring my information. The device was delivered on 24 hours. Very Happy with the service provided. I would recommend to all my friends to use this service.

Stayed and followed up till all service was restored. Great job! Called back in the evening to check if all data was restored. Great service. Could not ask for better service. All data was restored from the Apple cloud service.

Replacement was easy and very quickly. The new phone is working well. It was an easy process. I hope we do not need again but certainly glad things went so smoothly. Thank you for all the help. Have carried insurance for many years.

Lost my tablet while on vacation visiting family. Contacted a Asurian they had a new tablet for $9 within less than a week. Has worked great since. Appreciate everything you did. Not sure who I spoke to but they were kind, cordial, sympathetic.

My phone arrived earlier than I thought. I appreciate the quickness of the service. Communication for my jobs solely depending on my phone. So, receiving my phone timely reduced my worries of not having it. Also the claim process was easy and very convenient. I appreciate the great service! Definitely a 5 stars!!

Very helpful and personable agent. Resolved my problem quickly and efficiently. I was prepared to have to spend a long time on the phone, as in the past, with agents who did not speak fluent English. This agent was from California and spoke clearly and I was able to understand her! Please direct people calling in America to agents in America.

The young man Jason who assisted me in transferring my data to my new phone and clearing data from my old phone was outstanding. Very helpful. The data transfer process was easy to follow and he assisted me in finalizing all transactions.

Eric manager did a great job! Polite and smile whole time. Also he knew what he was doing. I recommend anyone to Goshen Indiana AT&T store. Also Brandon the helper at AT&T did great job having patience when he try customer service and he got runaround. Did great job with the whole situation.

Easy to file with Asurion. It was fast. I received my new phone the next day and I was sent an upgraded model. So well worth having the insurance. Asurion is a great insurance company! I highly recommend Verizon and Asurion. Thanks.

You guys rock. I'm glad I chose to deal with AT&T and Asurion personally and you got the job done so far. Every time I needed you and wouldn't trade I for the world. Every representative every agent has been great. Thanks.

My son broke his phone and we got a replacement. The gentlemen on the phone walked me through the process of setting it up. He was very patient and helpful to me! I will do it again if we need to. It was very easy and quick.

This is the first time I have ever had to file a claim and it was very smooth and the replacement phone came very quickly. :) Thank you. The phone was in great shape and was easy to set up and start using.

Thank you for the expedient service provided… I referred my brother and he was pleased with the service he was given. They really listen to your concerns to assist you. That was the experience that I had with my customer representative.

You did a good job. I got my phone in time. It works just fine, but I did has a problem when I try to update my phone. I dont really know what happened but I hope I can update once y'all get my old phone.

All of my needs were met. Sending the old phone back is very simple. Shipping for my new phone was extremely quick. I will continue to keep my mobile protection and recommend it to friends and family members. Thank you Asurion for the easy experience. I greatly appreciate all of the info I received on the Chat.

Replacement phone arrived as requested. The only improvement that I can suggest is make the transferring of data to new devise and cleaning data off old phone more “senior Friendly”. Also, ProTech from AT&T was scheduled to call Brenda on Tuesday and did not call until Thursday at which time we had already figured out the transfer and shipped the damaged phone back.

Great experience. Quick and painless. Store agents were very knowledgable also and were very happy to help me transfer old phone info to new phone since I was nervous about doing it in my own. Even had a Protech guy on site. He downloaded the app to my phone for any future questions. Great group here. They need a bonus!

Could not be more pleased with the service received. Thank you. Service was very fast. Could not be more pleased with the service provided. Would highly recommended this service. Thank you service. Good job Will tell my friends about the service received. Thank you again for providing such a great product. Very fast service. Thank you again for providing such fast service. Will recommend to my family and friends. Hard to find such good service these days. Great service. Good job. Thank you so very much again.

Everything went smooth except at very end after phone had been returned. I got a text to turn off Find My Phone which had been disabled and mailed back. It was a little confusing... but I guess everything worked out.

Other than the website not working, the service was great and my replacement phone came as described. The website did not go past the recognition of the carrier. However the customer service rep on the phone was pleasant and helpful.

Lens cracked due to me dropping in the driveway, I called it in and it was replaced with a 200.00 fee. I feel a little high. I pay a monthly fee and have for years and because my model is NLA I have to pay a larger fee??? But I do thank you for the replacement phone (even if it is a recondition one).

I like how easy and fast the process to get my device replaced was. I understand the questions do take a long time to answer but because if that my needs were met extremely fast after answering and verifying my information.

Our replacement was received extremely fast. We were suppose to receive a phone call that we had scheduled when we ordered our replacement and didn’t, but we were able to set up our phone without any troubles so it wasn’t a big deal.

The service and experience was top notch. Very quick and easy to start the claim. Received replacement phone within 2 days and back in service. As expensive and technical new phones are today, I wouldn’t buy one without this coverage.

Everything went quickly. Having some issues with the replacement/refurbished phone. When have 4 hrs will go to Apple store Genius Bar to have tech determine if phone or software. Some data appears to have been lost and some randomly disappears.

I have an iPhone 6S on which I've been paying insurance on for over 3 years, meaning Asurion has collected over $360 from me on this product. I finally had cause to file a claim today as my iPhone charging plug input became loose. I was told that I would need to pay a $112.50 deductible to have the phone fixed. If you look online, you can pay nearly this same amount for a BRAND NEW iPhone 6S at Walmart. And this is after the AT&T store told me my phone was worth $50. Utterly ridiculous that Asurion is mandating I pay a deductible that is more than my phone is worth. Buyer beware, Asurion offers zero added value and a terrible consumer experience.

Easy claim. Told them the details and they processed the claim straight away. We got a new phone the next day and they had a easy device return process. I would definitely recommend to family or friends. This was for a cracked screen and since we hadn't had a claim in the past year, we got a 50% discount.

I made an insurance claim and the next day received my 1st replacement, took forever to setup the phone & then once I got it all setup went to take some picture & the camera took blurry photos. Called Asurion. They apologized & sent me the 2nd phone. This one didn't take so long to setup but about 1hr later it started having an error message saying "no SIM card installed". Went to my provider. They replaced the SIM but the problem persisted. Called Asurion again which they apologized (which seems to be the only thing they can do), said they will have to send me a 3rd phone but this time they will send me a new one (we will see). But because today is Friday I wont get my replacement until Monday! I live in a rural area so I understood that but then I gave them another address in a well populated city & they told me the same thing.

When I dropped my phone and my screen shattered you employees were very knowledgeable and compassionate with the understanding of my anxiety about this being my only way for communicating. Very grateful to your team. The phone was delivered to me the next day and I had no problem with the instructions about switching my information from my broken phone to the new one.

When someone takes insurance on their latest equipment at the time they should get the latest equipment at the claim. That would be the best business since customer is paying for the latest equipment. Just a thought since you charge customer a deductible.

The turnaaround was very quick and the phone seems to be relatively good. But occasionally when calling people, I am told that I sound as if I am underwater - I don't know if this is a defect with the replacement phone???

Simple and easy to replace. I would have rated a 5, but I wasn’t part of the total call with technical support. I assume it went well since my daughter was able to get through it. Note: offshore support was a little difficult to understand (accent), but I was able to provide the information necessary to get the support process going.

Asurion is helpful to get you a new phone. The claim process is easy and you get your phone the next day. Customer service is helpful when talking to them. I would not have a phone without insurance. I will continue to have Asurion.

It was really quick and easy. We went into the store in Lake Worth. I worked with a very knowledgeable and friendly Rep. We received the phone by mail with all the return label and tape to close up the box. Dropped in the office mail to send out.

My phone arrived very quickly as always, thanks for the speedy service. and as always I appreciate the helpful, professional company of Asurion. And if I ever have any problems I know that everything would be handled in a timely manner.

Replace IPAD that broke and would no longer work. The process was easy to follow and my new IPAD was sent to me very quickly. The process was easy to follow, and they provided the packaging and information needed so I was able to return my old device with no problem.

AT&T always gives me great service! And I get discounts! I attempted to switch carriers a while back, but none could give me what AT&T gives me for any less! I’m a true believer that AT&T is the best carrier! Thank you AT&T for your service!! We love you!

Everything was great. They had a lot of patience with me because I don’t always understand & they would have to go over things more than once with me, thanks so much for all your help. I am so happy I have my phone insurance to assist me when I have problems.

Clear communication and accurate directions to get and return the device. Associates were very respectful and helpful. They listened carefully to my needs and gave me options to solve my problem. I definitely recommend Asurion. Thank you very much for your time.

Anytime we have had to file a claim everything always goes smooth. Shipping is fast, the forms are easy to read, fill out, and submit. Customer service is very friendly and there is not a long wait time when calling.

It was so fast and easy to get my phone replaced. The envelope has postage paid and made it so easy to send my broken phone in. I've used this company before, and I have never had an issue. Thank you.

Very satisfied and would refer to a friend. Very happy with the insurance for my phones. I'm very impressed with how they handled the situation for me and for being so polite and courteous with my situation. Thanks so much Asurion for handling my situation so quickly.

Hello! The representative that took care of me was awesome! She was patient with me, she helped me through the entire process! She answered every question without hesitation! I wish I could remember her name! She is extremely knowledgeable! She knows her job! She is an asset to your company!!

Asurion made it a pleasant experience in replacing my phone. Very pleased with the process. Making a claim with the step by step process was so easy. I received my new phone exactly when it was suppose to arrive. My first Time using Asurion was a very Good experience. Thanks????

This is the third or fourth time that I have worked with Asurion for phone replacements. In each case Asurion was very easy to work with and came through on the promised delivery date. Will continue to use them for my insurance needs.

I was very satisfied that I received information on replacing my damaged tablet as soon as I submitted the claim. I then received my replacement tablet the very next day. I am really happy that the service turn-a-round was so quick. Thank you.

I had a great Experience but, I’m not sure why is was $149 this time? It’s normally $100? But they were fast and send as they said. Always on time and very satisfied. I was not happy with the service at ATT though, I had to make 4 trips. But your service was amazing and I would recommend this service to my friends.

This was very easy and fast to replace the phone. The process was smooth because of the great help from those we talked with from Asurion. I wasn’t sure of the process and getting the phone shipped to my son went smooth.

After I received the 3rd wrong phone it went ok. It was very frustrating waiting for the correct phone to come. You need to pay better attention sending phones to customers. I have heart trouble and needed the phone right away.

Mitchell was very helpful and patient! Even though my phone walked me through the data transfer he offered to keep the chat open so that if I had any questions or issues he could help me immediately. It was very helpful.

Our replacement phone arrived quickly and the assistance we received over the phone was excellent in getting the new phone set up since we weren't able to do it ourselves with the old phone being destroyed. We are sincerely grateful for our insurance and that we didn't have to purchase a brand new device!

Accurate with delivery as planned. And I was in touch with a representative immediately dialing the number. I never have a problem with getting a replacement and they have trouble at first with the address and then that problem is resumed right away.

My daughter cracked her gizmo. We got a replacement in about two days with no issues. The only issue was I accidentally created a new phone number and had to get customer service to fix the account. It was fixed quickly.

Appreciated the ease of filing a claim and the speed of getting the new phone. I would recommend this service to my friends. I like the fact that the claim could be filed online. I hate filing a claim over the phone. Takes too long and probably speak to a foreigner that I don't understand.

Customer service rep was professional and personable. Helped me immediately! I enjoyed talking with her and she helped me connect my new phone and told me how to return the broken phone. Great customer service. She was very easy to understand!

I walked into ATT and told him I have insurance on my phone, he asked me for my number and a verification code was sent to my phone. I gave him that code and told me I would receive my phone tomorrow. Update: Amazing. I got my phone the next day!

I’m very satisfied with the service I received in replacing my damaged phone. As soon as I sent the request I got a solution right away. I was given a new phone that works well, the battery is healthy and I haven’t come across any issues. The set up was simple and straightforward. And it was shipped so quickly, I really appreciate that.

I wish AT&T's customer service was as a great as Asurion's customer service. They were quick, to the point and so kind and friendly. Thank you very much for making this as seamless as possible. I have never filed a claim before, but it was as easy as one, two three, done...

We had to replace a broken phone. The response was very quick. We were sent a replacement quickly. The person on the phone was very helpful. She was very polite, patient and extremely helpful. If you are going to have phone insurance, I would recommend this company.

No problems with replacement. Quick and easy. My replacement was sent out quickly and arrived as expected. I would recommend Asurion Insurance for phone replacement. Quick to respond to any questions or concerns.

Asurion was very helpful on the phone and they had the new phone shipped out and we received it the next day before noon. Great help!! With such fast service I didn’t need to miss anything on my phone because I received my new one so fast!!

My experience was wonderful with the people I worked with on to get the right phone delivered and getting everything correctly downloaded. The people I worked with were all patient and knowledgeable. They gave callback assistance and stayed with me to assure the uploads were working properly. I am very thankful for the workers and appreciate all the work performed in my behalf.

I have no complaints about my service with Asurion. I received my replacement device in a timely manner, and also there were great instruction on how to set up my new device within the package. Overall I'm happy with Asurion service and would recommend to anyone.

Phone arrived ahead of time. Called tech. support for help with setup and they did a great job of talking me through the steps and procedures. While it is never pleasant to have to replace a phone the process was seamless and very professionally handled. Thank You.

Our damaged phone was replaced promptly, our overall experience was dealt with courtesy. We also subscribed to direct tv while at the store. All in all, we like ATT as our carrier, but may have to downgrade as we are on a fixed income.

I dropped my phone which had a Cellhelmet liquid screen protector on it. I received my new phone quickly. I had no downtime, which is good for me because I have had many doctors appointments this year, I just beat breast cancer and really need a working phone. Thank you.

I talked to Lovely and she walked me right through the process. I am not very tech savvy but with her help it was very easy to program the phone. Glad I had the insurance. Very pleasant and helpful. Thank you Lovely.

You replaced my phone with minimal interruption... And with an unexpected upgrade!! Thank you. Your speedy service was awesome your help was very appreciated. You made filing a claim very easy. Again I thank you for your help. I would have a difficult time replacing my phone without your help. Much thanks.

Initial contact and response was fantastic. Transferring data was confusing and the help number with the phone was worthless. The number was no good and told you to go to the website which had no information about if you didn't have your old phone.

My new device was sent very quickly and you guys made it very easy for me to send back my device. I also called customer service to find out if I was late on returning my device. You guys gave me enough time to return it. I really appreciate the help, thank you.

I received my new phone which the process of filing a claim was very easy. I decided to have the phone set up done by my local AT&T store so I could buy a phone case and screen protector. However, my experience with the store was not very good. I ended going to Best Buy for the screen protector.

Placed claim online on a Friday and phone was delivered Saturday afternoon. Phone was in operation within an hour after getting it. Everything went extremely smoothly. Turned an accident into a minor problem that was fixed easily. Although I hope it doesn’t happen again soon, I feel assured that I am in good hands with the insurance policy.

My phone bricked and I filed a claim with Asurion. Filing was completed online... very simple. Received my new phone in 3 business days. I called the phone number included with the phone and spoke to a very nice and patient young man who assisted with setting up the phone. Easy breezy!

Great easy service. Faster than I thought when we got replacement!!! We did it over the phone and rep was so pleasant and knowledgeable. We are so happy we had insurance as the phone was so expensive and your service was superb.

My overall experience was painless. Asurion really came a long way and figure it out how to get the claim resolved in a timely manner. I couldn't ask for a smoother process than this. Before the claim process use to be brutal but I must say it changed for the better. Thank you. Definitely going in the right direction.

Im not too happy with replacement phone. Battery dies very quickly and phone volume is so low I can barely hear it. Phone was shipped very promptly. How do I go about getting a better phone and battery. Thank you.

I usually get this extended warranty for most of the products I buy because I have used this company before and I always had a positive experience, but not this last time. I sent in my Gucci watch to get it fixed or get a reimbursement (not that I have never sent back any product as expensive as this) and the first thing I am expecting is either a text or email from them saying that they have received my product just like they did in my previous claims. I never received any notification from them. I call them 2 weeks after because I wanted to know the status and there was no information online. The representative was not able to give me much information as the watch was in the repair center. He sent them an email to have them contact me in 2 business days, and well that never happens. I called them back the following week and the exact same thing happens. This time they tell me it can take up to 6 WEEKS to get my product back.

The first representative we talked with was very rude and did not seek to help us in our situation. She refused to let us talk with a supervisor to explain our need. After attempts of insisting to speak to a supervisor, she finally connected us to someone else. The representative we spoke with next and the one we spoke with on a needed call back were fantastic. They were very professional, kind and understanding. These two assisted us and the claim was carried out. If it had not been for the first rep, we would definitely rate a five star.

Great reassurance to know my investment was protected. The phone was replaced quickly and most of my information was saved. Phone support was very helpful in activating my new device. Thank you for your quick response.