Asurion Reviews

I sent my phone in to have the screen replaced. A week later it was sent back not repaired. They sent a card with a number to call. This number just says go to the website to make a claim then hangs up. After hours of trying to find out why, I was told they could not replace the screen because it had a Google lock and no other problems. I took the the phone as suggested to the Verizon dealer and had it confirmed there was no google lock. I shipped the phone back in, this time they sent it back still not repaired.

Got my replacement equipment on time and without stress, and set up was pretty easy, the customer care representative was able to work me through the set up process. Phone is working perfectly well, fit into my expectation. The phone got missing and it was easy to replace online.

I called and had a new phone within 24 hours. The staff was a pleasure to work with. Just fantastic. I had lost my phone while taking pictures from a plane over the Crystal Coast of North Carolina when it somehow was sucked out the window. So thank you so much.

SUPER easy and FAST process. Customer service was so friendly and helpful, I loved how you could submit the claim fully online and that you could see how much it would cost. Will definitely recommend to all my friends and family.

Customer service was great, she was friendly, knowledgeable and very helpful. Thank you very much for such awesome service and care. I appreciate it a lot. I got my package and was able to set up my replacement phone without any hassle.

Customer service took great care of me and made the process easy. I received the phone the next day. The customer rep was very nice and stayed on the phone with me until she got all the needed documents. The last phone I had to return did not go well so I was grateful for the nice experience.

The claim was very easy to file online, all fees and costs were shown upfront, and I received my phone the very next day. It was exactly like my own phone, and very easy to set up. I am very satisfied with the service. I will recommend to everyone I know who has a cell phone.

Stepdaughter's "waterproof" iPhone quit working after being taken into the pool. Everything was resolved as it was expected to be. Deductible is high. Insurance covered about 3/4ths the cost of a new phone.

My phone arrived fast. It was easy to send the package with my old broken phone off. Paying $200 for a replacement phone kinda sucks when I’m already paying monthly for protection. I wish there was a way to more more monthly and less when making a claim.

Phone replacement is great! Staff was very helpful and available through chat to help set up the new phone and get the old reset, packaged up and sent back. I’ve also had the in-home screen replacement a few years back. Great value, great service, easy to set up online.

Actually went to Verizon to get a replacement for a broken iPhone X. Remembered I had insurance and obtained the info at the store. Contacted Asurion and the next day had a new phone. Great Protection. Perfect transaction. Love these people!!

My experience with Asurion was great. I had 2 phones that needed to be replaced within days of each other. The online claim process was very easy and I had both phone replaced quickly. I am glad they stand behind their insurance.

It was wonderful! Received my phone the very next day. Just like I was told. Direction in how to set up was also great! The price was very reasonable. Considering how expensive these phones are nowadays! Would never go without insurance.

Asurion is very easy to deal with. I had my claim filed in a matter of minutes and my replacement phone arrived the next day. I’m very impressed. The monthly insurance fee is worth it because when you need help, it’s readily available.

It seemed like a smooth Transaction. Once all the documentation was in order and they accepted the claim. I got the product. They unsuspended the line over the phone and synced it up to the new SIM card and I installed it and it all works good.

I am more than satisfied with the process and resolution Asurion provided. I did everything online, was approved for a replacement, and it was in my hands two days later. I was expecting some runaround, delays, and miscommunication, but there was only top-knotch support. I had actually forgotten I’d insured my iPhone. I’m so glad I did, and that Asurion was a no nonsense, professional company.

On August 24 2020 I filed a claim under my protection plan bought for an appliance, they told me that a schedule of service was setup by Lakes Electronics for 08/28 and was a lie, no one ever came home.

Great service starting with each Hello! Good explanation and clarification as needed. Assurance was key, as I was not ready to be without a phone for any length of time. Patient, caring service from the start and thorough processing of my claim right through to resolution. You can’t do any better. Thank you!

The only problem I had was with Bluetooth. I went to ATT store to be fixed, other than that everything went very well. I think it is not easy for elderly person who is not a savvy guy with computers!!!

Although it was difficult to get through the automated call, once I spoke to a live human being -- Doris -- she was really helpful. I had the same problem with setting up the phone -- too many unhelpful automated messages, but the actual live human being -- Ashley -- was wonderful!

I was very pleased with the service and I love the way I was informed about when to receive the phone. And the phone came early than I was told and they also told how to activate it. Everything was nice.

I am so thankful for insuring my phone with this company. An unexpected accident happened with my old phone and was replaced within one day. The agent I talked was very respectful, courteous, professional and a pleasure to do business. My downtime was minimal and I appreciate them so much.

Was very pleased with the ease of placing a claim and how fast we received the replacement phone! Would I recommend Asurion? I would! I hope that I don't have to use them again, but if I do, I feel confident it will go as smoothly the next time!

Everything was great, customer service was great. I had no problem talking to customer service and getting everything I needed. The package arrived on time. I did everything on the website and it was nice and smooth. The claim, even chatting with somebody online was easy and smooth.

Received my replacement iphone within a couple of days. Set up and transfer of data to new phone was easy even for first timers. Asurion representative helped with one hook up problem allowing for completion of new phone activation. Very happy with all results. Thank you!

Appreciate the service! I received my order after clarifying my address! The return envelope was a nice way to return the damaged phone. Customer service rep had a bit trouble with my southern accent. The first time the delivery was not sent to the correct address. Thank you for your service!

Great and fast service. Would highly recommend to everyone. Phone arrived on time even during pandemic. Customer service tech was very helpful in helping me set up the device and fix issue I had with other phone. No problems with new device.

Very easy to file a claim and received replacement phone in 2 days. Very satisfied with the service provided. Was also easy to activate phone. Spoke with representative via chat online and was able to help us in a timely manner.

Fast and easy. Phone was shipped out quickly and received within a couple days. Included information and packaging to return old device. Quick and easy online return process. Although insurance cost is paid monthly still requires additional cost for new phone. Depending on the term of replacement still have out of pocket cost associated with replacement.

I am a contractor and need my phone for work all day. It started giving me problem after it got dropped. I I called Asurion and I had my new phone the next day. I was nice to have a company do what was promised without an argument. This took less time than having to go to an Apple store and had them replace it. It was a pleasure dealing with them. Thanks.

My phone stopped working. It overheated very hot. Call Dan explain to them what happened to my phone. I had replacement plan. They sent me a new phone the next day in a Rab that morning. Very fast and efficient. The next day I hit my phone back up and running.

I completely understand the insurance racket however, I couldn't stomach being employed by a soulless company. In this trying time the consumer should be treated in higher regard and not made to feel as if calling in a claim isn't what they're supposed to be doing. My scenario shouldn't have to receive additional approval from management in order to process. Policies should be streamlined in order to ensure transparency. Customer service reps should unequivocally be willing to help the consumer rather than trying to dissuade assistance. I'm willing to work part time as a consultant but until I get hired, I'll be hoping my phone doesn't have to get replaced through Asurion. I'm feeling like Americans should feel fortunate that I don't have any hidden agendas as I do my job as a Soldier in the Army. Imagine the press.... -Be safe and well!

Wonderful job and fast delivery. Thanks for going above and beyond to make sure my daughter's phone arrived next day, also I have 4 phones and all have insurance and this is my third time getting a new phone after only a day or so. Thanks again for your great customer service and support.

I filled out an form online and within 30 minutes received an email stating that my claim had been processed and accepted. It was quick and painless especially after the inconvenience of not having a phone. I received the replacement the very next day before 8pm.

Great and fast service. Easy and hassle free process. Return of the phone was Easy process as well. Would recommend to others and would definitely keep Asurion insurance through Verizon again. Overall great experience. Would recommend to friends. Easy and hassle free.

When we went on Asurion’s website, it said our deductible would be $125.00 according to the brand, model and storage (iPhone 6S 32 GB) but when we actually filed the claim it turned out to be $200.00. It definitely felt like “bait and switch.”

Like most, my phone unexpectedly got damaged. I got my replacement phone in the mail in ONE day and was able to get everything seamlessly transferred to my new device! Everything was so easy to get used to because it was the same layout as my old phone! THANK YOU!

I filed a claim and less than 48 hours later a brand new replacement iPad was delivered! I am very happy with the service! It’s well worth the cost for fast and dependable service. The best part about the whole experience was my wonderful customer service agent from AT&T who helped me with the whole process and made it memories. I Hope that I don’t have to replace another one of my Apple products, but if I do then I am sure glad I have Asurion to handle any issues I might have.

At the beginning your customer service send me an iPhone XR instead of my iPhone X(damaged device). It is not fair to pay $250 deductible and take a low performance iPhone instead of what I have. I called back and asked for iPhone XS, which is similar to iPhone X. The customer service offer me to send back the new iPhone XR, and My damaged device, then they send me a check that they buy my phone. This is a fair deal and I am happy with this deal, because I pay for the insurance to feel safe and happy.

From the start of the claim process to delivery of my Apple iPhone X Space Gray 256 GB, it was a seamless transaction. Awesome company with great warranty to ensure quality products. Also, the shipping was next day. I can’t thank the team of AT&T and Asurion is with the additional security to pay for each month.

The service was great. Had the first cell phone immediately the next day. That phone had a faulty camera so they sent out another one. That one came the very next day. The second one worked great. Even though the first one they sent didn't work the service is quick and they correct it fast. Thank you Asurion.

After placing my order for a new phone it was sent to you to have it delivered to me. Then was sent to FedEx to be delivered to my home. It was delivered to my home when it was supposed to be here. Thank you.

Great experience, fast shipping! I would definitely recommend getting Asurion to ensure your investment is protected! I’m so glad I didn’t have to pay for a new iPhone out of pocket! The phone was exactly like my damaged one! Great service!

You did an Excellent job with a quick response and quality actions. The online request form was easy to fill out and very helpful. The agent on the phone call was very helpful and pleasant to talk to. Thank you very much.

Asurion was unable to replace the lost device as soon as a claim was filed due to the device being on back order. What’s the point of coverage if a phone can not be replaced quickly and easily? Also, I was made aware an Affidavit had to be submitted once the phone was in stock. The affidavit could have been submitted and processed as soon as the claim was approved in order to help speed things up. I did not appreciate being told of an affidavit through email and then have to fill it out and send it during my lunch and not get a chance to eat the entire day.

Y’all took care of replacing my device quickly and hassle free. You had to search for my device but y’all got results in a matter of hours. The process from beginning to end was very simple and easy. You did a great job, I will use again if need be. I have all my devices protected. That’s 5 lines and a Apple Watch.

My experience to request a replacement was very simple to request replacement phone on the website. Return info was well outlined and the tape and label were well utilized. The manager at your Muskogee York Street store was very helpful and kind.

All is good now but had to wait 6 days to get my phone. All the info I sent in was correct but there was a hold on it that delayed shipment. I had to call them about it and it was a problem on their end.

Had some trouble getting my grandson's apps downloaded to his new phone and received the best help from AT&T on getting it done. He stayed on the phone for over an hour helping us get the new phone set up.

I submitted my claim online. I easily filled the steps to complete the form, including all information needed about my phone and scheduling time and location for the repair. I reviewed and submitted it. I then received an immediate confirmation and what to expect when the technician arrived.

Ny replacement phone was sent, however I didn't receive it until after I left for vacation. I was gone for 2 1/2 weeks and during that time, Asurion called a couple of times to inquire if I had received the phone and/or why it hadn't been returned yet. I explained that I was away and would send it back as soon as I returned from vacation. They were patient and waited for the return without charging the whole phone to my account.

The service rendered was great. The phone I received is disliked. This S9 has a rather useless option to me and it comes with its very own button. BIXBY is what I am talking about and it is an annoyance. There is no way to completely disable and remove it. How disappointing.

Horrible experience. Had a appointment to get my screen repaired at my home. They canceled 2 hours prior to. Tried to reschedule. Now they couldn’t come to my home. Had to drive to a store (uBreakiFix) 1 hour from my home. Asurion said it would take 30 min to fix. The store told me 2 hours and they couldn’t do it that day. (Asurion assured me I did not need an appointment) so the gentleman at the store tells me to come back the next Wednesday. I frustratedly agree. I come back that Wednesday. The gentleman tells me he cannot do the fix because he is having trouble with his claims system with Asurion.??. Call Asurion.

Phones are expensive to replace and because they’re so important we always carry insurance. The replacements come super fast so you don’t have downtime. The replacement phone was supposed to be an 8 but they offered us an Xs for the same deductible price which made my daughter very happy! I’m very grateful we had insurance on the phone.

At first I had an issue About the coverage but you definitely helped out at the end. There needs to be more items to choose from to explain what’s wrong. Thank you for helping with this situation. It has been an ok experience.

Cracked glass on the back the phone also was damaged on the corners. The phone was in operating order but was close to failure. The service was efficient; notwithstanding, the several weeks until the replacement. The new phone arrived in good order in perfect packaging.

Asurion done great with helping me on replacing my phone and getting it to me safely green courteously. There was a slight delay at first due to being a new customer but after we got past that everything went great and smooth and got a great phone. And thank you to the team that helped me with all that.

THANK YOU for the expert experience! The replacement smartphone was received as promised, next day. It was the most awesome transaction ever! My daughter is a single parent and the phone is of most importance to her. I can never repay you for the AWESOME transaction I have ever had. Thank you and you are worth every penny! Carol

Very quick, professional. Easy to use online. ATT set it up and was easy to finish. Asurion is the way to go. Never have used insurance before. Was satisfied with their ease of use. Cheers guys have a great weekend. Go USA. WWG1WGA!

Asurion did an excellent job in handling and processing my claim my from the moment they were notified until the transaction was concluded. The questions and instructions on the claim form were concise and easy to follow. Once they received the required information, they promptly sent the replacement phone along with guidelines enabling me to activate the phone. I couldn’t be more pleased with the handling of my claim.

Defective device replaced as promised, and in a very timely manner. I was able to complete this transaction completely online with no issues.. I will always use insurance from Asurion. I recommend this service to anyone.

Great company, excellent and timely response and help with device. Sent it quickly, as well as made it possible for me to easily return defective device. Excellent customer and courteous service. A company I plan to continue to do business with. Thanks for everything you do!

Love the quick and accurate service not to mention simple and easy form to file my claim. The step by step directions and the clarity of the Q and As made it easy to execute. My phone arrived quickly and well packaged to keep it any damage.

Fast arrival of cell phone and easy transfer thank you. It was easy to activate, I had the phone in the mail on time. Thank you. Arrived on time. I really don’t know what else to say about the service.

They were friendly & speedy! Got my new phone the next day. When I had an issue with my replacement phone, they send out a new one the next day! Instructions were very clear on how to set up & return old phone.

Each person I had interaction with was polite and patient. My first call I did not have all of the information I needed to have my problem resolved, but they walked me through what I needed when I called back. My second call was quick, efficient and resolved my issue.

Asurion was awesome. Both me and my husband needed our phones fixed. Well I needed my screen repaired and my husband needed a new phone and we had both of them within a week. With 2 hurricanes going on in my local area I feel very safe knowing I have Asurion there for all my cellphone needs. Thanks Asurion. You are the best.

My experience went much smoother than ever before. Your upgrades to the site were well worth all the work you all put into it. Thanks for the changes your company has made to ensure customers have no problem getting the help they need to file a claim in a timely manner.

To have gotten a refurbished phone that broke three times in five days then have no phone from Friday to Tuesday was very disappointing. Here's hoping for the best. The rep that helped me the last time on Tuesday was wonderful and very patient.

The ease of making the claim was so nice. No trouble at all. Speedy turnaround and accurate tracking made this a great experience.

Fast and Reliable Service! Due to an unforeseen event, I was unable to use my phone during a vacation. Luckily, I was able to submit a request for a new phone, and it was there at home when I arrived. An amazing service!

I am really satisfied how soon my replacement device was delivered. It was very frustrating not having my mobile for 2-3 days. I have my own business and having my mobile phone is very important. Thank you Asurion, I am happy with the service!

The first replacement device from Asurion failed after two weeks. The good news is, after calling, we received a second device. The Asurion representative I spoke with was helpful and friendly. We received a second replacement device within days. Very happy with my experience.

Had a great experience at AT&T. Had to wait a few minutes because of number of people that could be in the store at one time because of Covid. Kept me informed as to the time that I might be waiting. Andrew helped me the first day I went in for info on replacing the phone... very helpful! Patrick helped me get the phone set up so I wouldn’t lose my contacts. I’m 65 and am NOT tech savvy!! He made me feel as though I was as knowledgeable as most people. Both young men were extremely friendly and very customer oriented. Made sure I knew I should come in whenever I had a question. A+ to both Andrew and Patrick at AT&T in the College Mall in Bloomington, IN. You are lucky to have them in your employ.

I tried to use Asurion for a claim on my iphone. I have spent multiple days trying to process a claim, only to be give the run around at every turn. I have been on the phone for 4 hours today, hung up on 3 times (after over 45 min with an agent) and have been told that they didn't receive my affidavit (not true, they found it), my find your iphone was not turned off (spent an hour with apply to confirm it was), my claim was deleted (agent error) and the latest is that my phone was not in use when it broke (phone was only 6 months old and my phone bills prove without a doubt, it was in use). Clearly, they will try anything to not provide coverage even thought I make the payment on time every month. I tried reaching out on chat- the Bot just kept disconnecting me- even when I chose the option of providing feedback to the CEO- laughable! Do not ever use Asurion for any coverage if you value your time and a company's credibility.

Never a problem getting my request taken care of. Service is fabulous. Second time I have had to use them. Happy, happy with Asurion. Would use them again on the next phone. Will recommend them if anyone asks me. Thank you.

Within 36 hours I had my new phone. Took old phone to Verizon and they transferred data - no charge. I will always get insurance when I get a new phone. Worth the cost. Even sent a free return mailer. I will recommend insurance to everyone.

It was an easy experience. Good customer service. I had some questions and they were answered politely. I am 65 years old and they were very kind in explaining things. I would definitely recommend to a friend.

My experience with Asurion was great. When we reported the issue we had a replacement phone within two days. With the phone we received a postage paid envelope so the defective phone could be returned. Entire process was very easy.

As with every time I have used this service it went great. Always have the new phone the next day. My only complaint is the website is not user friendly. I always have to call. However they are always courteous and helpful.

The new phone came super fast and set up was extremely easy! I'm happy that I was able to be serviced so quickly. Also customer service teams with Asurion and Verizon were spot on with the service I received. Thank you!

Great customer service once I actually spoke to an Asurion representative. It took me over an hour to get in touch with one of the representatives. I had major volume issues with my phone so that in itself made it difficult to get the automated system to understand me. Also, $200 is kinda step to pay for a used refurbished phone especially after paying insurance every single month. I understand they are in business to make money but the deductible should be lower. I could have paid that money towards a brand new phone on trade in. But I didn’t want additional phone payments for another 2 years. Lesson learned though. Next time I will trade it in.

The entire process on 2 occasions was seamless and trouble-free. The online application process was fast, accurate, and my deliveries were made on time. In addition, my carrier(Verizon) records were updated instantly. The very best experience I could have expected.

It took a while but was replaced. My daughter lives in Alaska and I live in new Mexico. They wanted a picture of my ID but Asurion replaced her phone by mail in a few days. It works and my daughter is happy.

Everything went very quickly and no issues getting the new device back up and running. The people that I spoke with in the process were very professional and helpful. Thanks again I will be sure to recommend to a friend.

Love Asurion. Always provides great service and faster shipping - the staff is amazing, all my questions were appropriate answered in timely. Can’t ask for more in regards to a cell phone insurance. I placed my complaint on a weekend and by Monday my Cellphone was arriving. Thanks again Asurion.

Filling a claim is very quick and easy to complete received the new phone within 2 working days. An envelope is enclosed to make it very simple to return the damaged phone. There are also instructions how to set up the new phone.

Awesome service! My phone got caught up in my recliner and was smashed. After calling it in I got my new phone the next day. Got it set up and has been working great. Thank you so much! Would recommend carrying insurance on your phone.

Amazing from beginning to end!!! Very impressed! Thank you so much!! It was my first time using the at home service. Very convenient and efficient! I will definitely tell others and use the service again. The tech was very friendly. Only took about ten minutes to replace my cracked glass! Thank you again for your Professionalism!

Had my Galaxy S9 for over a year. Never had any technically issues but my screen got smashed, I called Asurion, paid my fee for screen repair at my house, first guy never showed, second guy suppose to come at 7:30am, got up extra early, never came, ended up sending me a new phone in mail, speaker was broke, just got second phone and stopped charging in less than a month, says moisture was detected in USB port but there isn't any moisture or water damage, Verizon checked my SD port and no water damage, had to buy a new charger, still phone won't work, had to buy a wireless charger, thank God it does charge with it because I was already without the phone working for 2 days and my car blew a flat in the middle of nowhere and my phone wouldn't charge.

They are great. To get your phone within two days perfect & great idea to do so me and my husband appreciate it. We are glad that they are working with AT&T. Keep up the great work. They are a great, wonderful, fantastic company. I will always continue choose them whenever my phone is stole or lost or cracked. Same with as mines as well.

My screen was cracked and was covered by Asurion. I had a replacement within 36 hours. It was easy sending broken phone back. Place it into envelope and put it in the mail. The directions I was given was very thorough and simple. I always try to keep coverage on my phones. I am very thankful for the service I received.

My experience with Asurion was great. The people helped me figure what I needed to do in the short time I had to do it to help my daughter get her new phone in a completely different city. Everyone I talked to in the two period was wonderful.

Great customer services, managed to resolve issue with no problems at all. Technician was very helpful and knowledgeable. My phone is up and running with no issues at all. Managed to transfer all my items backed up in my iCloud.

Excellent and pleasant customer experience. Customer Rep knew exactly what they were doing and even had a sense of humor. Received new phone the very next day with return shipping box and postage label. I will definitely recommend to friends and family.

Excellent Service. Replacement phone came within days!! Easy to deal with. No complaints at all. So glad we purchased the plan. Second time we had to use it and both times it was very easy. Great customer service which is rare these days.

Was easy to get new device and was quick to delivery. Once I got claim in it only took 2 days to get my new device and change the number on it. Delivery was really quick. It only took two days to get my new phone.

My experience with Asurion was excellent. My phone was quickly diagnosed with the problem, another was sent to me in a few days, and the set guide helped to get the new one setup and the old one reset and sent back. I still have the insurance and am confident in their Service.

Turned in my son's phone to insurance and they processed it under the wrong number. It caused several my other son to not have a phone for several days. Their numbers are very similar but the person processing it was careless. Huge huge pain!

The paperwork was kind of a pain, but once processed & payment made turnaround was quick. Package arrived next day & the return packaging was all there so made it easy to send back defective item. Glad to have the insurance.

I make a lost phone claim and a malfunction phone and they were very professional. I already send the malfunction phone and hopefully I don't have to pay more because the first claim was confuse because when I received the replace they send me a box to return a phone. But the phone was lost so I didnt have nothing to send.

The online process was very user friendly and my claim was resolved in a timely manner. The return procedure made very easy to return the damaged phone. The emails received and product support was really helpful.

Great turnaround time. My phone came in 24 hours. I LOVED that I was able to do everything online. It was some and user friendly. My only complaint was I was unable to get in touch with someone to change my shipping address quick enough. My phone was shipped to the original address.

You made it easy and fast. Easy online request made it easy. I got my phone the next day and it started working asap. I love AT&T and that's why I use their services. Also they permit a monthly payment for the deductible $200. Thanks again.

I spend too much money on these phones to not have insurance. Even if I don't use it, I consider it an investment for that one time I will need it. This time, I needed it and was so glad I had it! Dealing with this company could seriously not be any easier. A few questions online and I was set and the phone was delivered the very next day. Included in the package was everything I needed to return the damaged phone, even the tape. Really, it could not have been easier. Worth every penny I spent over the years on insurance.

Asurion has been great when helping me with insurance claims. Staff that I have communicated with has done an amazing job helping me over the phone and providing me all information needed. Also anytime I’ve had a insurance claim my phone has came in quickly which is much appreciated.

Good service as always, well informed service agents, your agents were very prompt and efficient in working with the Apple genius team in expediting the replacement transfer of my new device, your delivery service is prompt. I’ve been a customer with you since my service with Cingular/ATT and am most common and satisfied.

Fast service... and NO RECORDINGS. Delivery was fast and tech staff were great. The phone it'self is not a high on quality. The heat generated when charging on the battery pack is very high and I think the same thing will happen again.

The process was so easy. I received the new device in 1 day, when they told me it could be 3-5 business days. The instructions were clear and the packaging to send back my old device couldn't have been easier.

Excellent service and the customer representatives were very patient with me. Very knowledgeable about the phones and how they work. They took their time with me and laugh with me and said we gonna go through this together and that made me feel good.

It was easy to request a replacement phone online. It took less than five minutes and approval was granted. The replacement phone was shipped out immediately. Fast delivery of replacement phone which arrived in two business days. The only concern I had was that I lost some information when AT&T transferred my contact information to the new phone.

After filing all paperwork, 3 days later was told needed more information and spend well over 30 minutes on the phone for a 1 minute fix! I wish they had it straight the first time! Waited 5 days for phone replacement.

Easy to talk with someone about our issue. Very helpful during the process. When found we have to replace the device, it was taken care of quickly. New one came fast and was easy to switch info over with the directions provided.

Dealing with the person on the phone was good, but the refurbished phones I got are not great. I’ve received 2 replacement phones and when I’m on speaker phone they both sound like the people are talking into a barrow and staticky sound is not good.

My youngest son’s cell phone stopped working. Would not charge. I called Asurion and within 24 hours the replacement phone was here. It was working and charged. The agent was very helpful. We mailed the broken phone out right away.

Filing a claim was super easy. Received my phone next day on a Saturday which I thought would be at least till Monday or Tuesday. Website told me exactly what would take place and it happened exactly as it was stated.

I got the phone in the mail in two days. However the online instructions were the worst. I called for tech support and got Tim. He was the best and talked me through the transfer of #s, contacts, pics, etc. Then he got my new phone activated. He deserves a raise. And look at your online instructions. Maybe Tim can help you. Overall a very good experience. Thanks, Tony

Everything went great. You guys did an amazing job. You guys made everything much easier and helped me through every step. I will highly recommend to a friend. No doubt about that!! Best customer service ever!! Representatives are very helpful and friendly and polite!! I’m very happy with my experience.

Thank you sooo much for your prompt service for replacing my son's phone. He really has to have a phone for his job. We also really appreciated the discount. It couldn’t have come at a better time because things are tight right now.

My daughter phone was destroyed in a fire and the process to replace it went very smooth. Everyone was pleasant and efficient. We put in the claim on Monday and she had her new replacement phone the next day! Thank you.

Contacted Asurion, filed claim and received iPhone 6s Plus in 2 days. AT&T did the setup and I mailed the defective phone back to you on 8/24/20. It was a very smooth process and your phone rep (Jordan, I think) was extremely cordial, efficient and helpful. Thank you very much!

The service for was a phone for my son. The agent that I spoke with for this transaction was very helpful and I appreciate the service I received from her. The item came in timely manner with no delay. Thank You!

I’m impressed by how quickly the replacement phone has been sent out. Seamless process and great experience! Thanks a lot for making this a priority. At this time it was for my daughter’s, but I was wondering if it had happened to my phone as I depend on it for work. I feel very comfortable now.

You guys were excelente. I’m so happy to have my phone replaced it and shipped to me within days. Thank you so much for your amazing work getting my phone back. I lost it and I was very sad but not anymore!!!

Great and Fast service. I would definitely recommend this insurance to anyone that has trouble with their cellphone. It was like magic from the time I applied for another phone and received it in no time. Thanks again AT&T.

Each time I contacted you with questions they were answered and I was able to follow instructions to get the phone activated. We received the phone the next day. Very fast service. I would recommend anyone that has a cellphone to have it insured especially if children have a phone.

My replacement phone arrived in two days which was much faster than I expected. The setup of the new phone was very simple and straightforward and transferring all of the data from my old phone (Android LG) to my new phone (Android LG) was very easy, albeit it took a couple of hours (a lot of media!).

Thank you for making the experience so easy. I thought it was going to be a big hassle trying to get a new phone. I felt the co-pay was high $200 for something that was out of my control. Verizon technical and support staff couldn’t figure out the issue. But what are you to do when you're out your cell phone.

Had a great experience. Wonderful service! I had the phone within one day after notification. I appreciate the smooth process in which the replacement was handled. Thank you for your assistance in this matter. I will continue to pay for this insurance.

My phone claim was processed very fast. My phone display would turn green and would freeze on my old phone which made it very challenging to utilize my phone especially during this pandemic period that we are in and I rely on my phone to keep connected with loved ones. Replacement phone was shipped and delivered as promised. New phone works great and I am very happy with the service that I received. Thank you!!!

We had a complicated situation with a stolen phone. Asurion reps guided us through, told us what to do with Verizon, and turned around the claim very quickly. The online submittal forms and process were also very easy to use.

They replaced my device easily the first time. Unfortunately that one did not work properly so I had to return that one. However they then gave me a brand new phone to be sure I would not have any more issues. I am very happy with my phone and also glad that I had the insurance.

I am well pleased with the service that y’all provide to me. I really appreciate the help with the phone and assisting me in getting another one right away. The person that help me was real nice and sweet . They sure that the company is real professional. Thanks again.

Would have loved to been able to do this all online without the need of a customer service agent, however I received an error saying that I would need to call customer service. When I called customer service – although they were awesome - did not have a clue about why I needed to call in. Still. Great help. Quick delivery.

The delivery was as promised and I was able to transfer all of the data from storage in the cloud and with a few exceptions was up and running within a couple of hours. Good that I had the insurance through my carrier.

Fast replacement at a fair deductible. I'm very glad to have been insured. This is the third time I've lost or damaged my phone and the claim process is painless. I would recommend anyone to be insured at today's phone prices.

It took a while to straighten out & link up the devices to the right phone. Verizon mixed them up when they borrowed upgrades. Asurion fixed my account, replaced the broken phone & I was completely satisfied. Rep even persuaded me to buy $25 policy Asurion on all my household electronics.

Very good customer service. Got my new phone the next day. Very easy to file a claim. New phone works great. So glad I had insurance because it was much less expensive to replace my phone, instead of buying a new one.

Great job on the cracked screen. He came to our home. Had his own shop in his vehicle. Took less than 30 minutes for the whole process. 100% recommended. He called to say that he would be late due to an order that was taking longer than normal. It was perfect for me as I was able to get a few things done. He was here by 11:15 am and that was only 15 minutes beyond the original time.

It took only two days to get my replacement and I’m very thankful that I got it. Charlie at AT&T help me set it up and I was back up and running in an hour and a half! Thank you for all your help and looking forward to keep using you and keeping my devices safe!

Recently I had a phone destroyed by water and you replaced it. When that phone went south (doing weird things) I called and already have another phone in hand working fine. I appreciate your quick response and will continue to recommend you to others.

Juan did an awesome job he was very helpful in helping with the process for losing my phone. He was able to help me get a replacement since I lost my phone. He also helped me get a lower deductible paid informed me that it would be billed to me instead of paying upfront. Thank you Juan. You did a good job, thank for all your help.

I’m glad I took out this coverage on all my devices cause one of them was lost, Asurion acted quickly and replaced the device within 24 hours of filing my claim! I highly recommend protecting all your devices. Thank you.

Filed a claim at 6:30 PM on a Friday and by 10:30 Saturday morning had the replacement. We insure a number of devices and the service is consistent and fantastic each time. The price and convenience is hard to beat.

The people at the store were nice, Ray the repairperson was really nice and walked me through everything to make sure my transition to a new phone was easy. I do not remember the lady's name at the insurance part of the call but she was also a really helpful and pleasant person.

The entire process was fast and easy. Very impressed and pleased with the service provided. From the online engagement to the service over the phone all the way through email folow ups and the arriveal of the package. Returning the damaged device was also super easy. Thank you!

We had no problems with submitting the claim it was quick and easy. Setting up the phone took a little more time than planned. Wish there was a little easier way of setting up when you don’t have access to the internet.

I was shocked that we actually got new products and not refurbished ones. I normally get Apple Care just so I would avoid getting someone else old tablet because it would always be something else wrong with it. I was very impressed. I love having a working product that I can easily do the work I need from it.

The representative that I spoke with should get 5 stars. He was very helpful and I was able to resolve my issue immediately. The automated voice prompt had me going in circles and hung up on me several times. I’m not sure how I made it to the actual person but he was extremely helpful.

Made a claim. Received replacement phone within 1 day. Unbelievable but really was appreciated. Did not have to wait 5 to 7 business days like in the past. The process actually made decide in the near future I will not hesitate to make a claim if needed.