Asurion Reviews

No problems at all. This was my first and hopefully only time to lose my phone. The rep that helped me set up the phone was super helpful and patient. The follow up call done on time. The phone looked like it was new & comes with a 12 month guarantee. Very satisfied with the process.

Broke my phone and made a claim - this was the easiest replacement ever - Phone came in 2 days and had a return label. Sent the old one back off. Backup and restore was a breeze. I am very happy with the service. Thank you!

My cellphone was stolen and smashed by a thief. I made a claim with Asurion for a replacement. My new cellphone arrived promptly. I recommend using Asurion to protect one's cellphone because you never know what might happen to cause you to need a replacement.

Easier to use than I anticipated. Fast delivery. The agent I spoke with said, "your phone will be there tomorrow" and I thought yeah, right. But it was here the next day. Easy to follow instructions on transferring my data. I am happy. Thank you.

It was so easy to report a claim and then to sync up the Iowa the with my phone. Kudos to this company. It was easy and fast replacement. The insurance provider was true to their word and make this reporting, replacement and sync up fast and easy. I would recommend this insurance provider for your products.

Customer service was wonderful! The new iPhone was received quickly and returning the old one was made very easy. Thank you! Hopefully your service will not be required in the future but it is nice to know you are reliable.

My phone is my lifeline, like most people, my phone is how my job and I communicate outside of shifts, if I am unable to use my device then I am then unable to get my job done, thank you for all the help that was provided. You all were fantastic and provided fantastic customer service, thank you!

I’m very pleased on how fast and trouble free was getting my phone replaced, I had a broken back and front damage to the screens, fill out my form via website and got my phone following day. Thank You.. Keep up the good work.

My cell phone is my life and you guys came through like a champ, Look great service all the way around. Next day service on the spot. No drama. Just straight up great customer service and support. I spoke very highly.

The process was easy enough but I was annoyed at the daily reminder that I needed to return the damaged phone. Like, what was I going to do with it. The replacement phone that I received seems to be ok, so all in all, I am satisfied with Asurion.

We were surprised at how easy it was to have our phone replaced. Expecting it to be rather difficult, we took two weeks checking everywhere we visited and tearing the house and cars apart, looking for it. We believe it may have fallen into the trash can, when we were painting our bathroom. We had placed it on the side of the wash basin, so it would be handy.

I was surprised to come home to the package waiting on my doorstep the day after I processed the claim.

I got the help I needed without issue from the ProTech people. They even made a couple of callbacks to verify my new phone was up and running in a satisfactory manner. Everything worked as well or better than I expected it to.

I must say my experience with Asurion was Awesome!!! Customer service was awesome. They explained the process to the “T”! I received my phone in less than 2 days!!! I am a very happy customer!! All of the insurance money paid off!!!

This was my first use of my warranty.. The process and my experience was great! The replacement phone was received in a timely manner and Protech was very helpful in answering my questions. I would recommend this process (if needed).

The Verizon rep gave me the Asurion phone number and it was simple from thereon. The mailer came with my new phone and the transfer of data took no time at all. My new phone is working as if my problem never happened.

Asurion was great. My sons phone would not turn on. Had a replacement sent to my home 2 days later. Unfortunately we were not able to transfer data due to his phone not turning on but most of it was saved on the memory card and in the cloud.

Phone came quick, service was awesome. The person who called to help out setting phone up was very helpful. If I ever purchase another phone I will use this company again for insurance. It was easy to get a claim going, go on internet, go to site and just fill out the questions and bang you are done.

Very fast delivery, fast activation and a great customer services rep to help me active the new device. We could not figure how or what was wrong with iCloud apple, why it would not back up, but she did the best she could to help. Great customer service.

My phone got broken. I registered a claim in the evening and I had my replacement by the next evening. I am really happy with the service. Asurion’s user interface where we can register our claims is very user friendly and simple, It gets the job done.

Professional and superior performance. Quick turnaround and no nonsense approach made the process of receiving and switching out the broken phone for the new one an easy process. I hope to never have to do it again but if I do Asurion will be the way to go.

I must say I am way more satisfied with my service than I ever hoped to be. I will be sure to pass this information on. I couldn't be happier with the customer service as well as the instant response and the quick replacement of my phone. Awesome work!! Thank you so much!

The experience was as it should have been. “You pay for what you get”. My insurance that I pay for EVERY month covered for the phone as it should have. As I expected it should have. I received nothing extra from the insurance company.

Exceeded expectations. Fast, friendly service. Thank You. Would most definately recommend. Did I say FAST, FRIENDLY SERVICE? Thank you. Will recommend. Exceeded expectations. Good communication. AAA+++.

All the instructions went smooth and were easy to walk through and this was my second time using the service and had no trouble with it at all. I would absolutely recommend anyone you did to return anything to go through them.

My niece dropped her phone. The screen cracked along with other issues. I went online on to the Asurion website on a Sunday. I had the new phone by Tuesday afternoon. Great service. I will recommend Asurion to everyone I can.

Great assistance. Delivery was prompt and on time. I’m glad I had this service to Utilize. I will continue to keep paying for my insurance so that I have the option to use this again. Once again I appreciate this and thank you.

The support staff was courteous and quick to resolve my issue. I will definitely use them again. They issued my claim in minutes and I received the new device in 2 days. Once I received my device a quick call to tech support and my device was up and running. Thanks.

I would recommend AT&T to a friend or Relative. I’ve been with the company more than 2 yrs. The service are good. I didn’t have to wait for my device. And my deductible was fair enough and I do appreciate. That’s why I give AT&T a 5 star.

No problems. Great service with all staff at the store and on the phone. Easy and very fast return and delivery of new phone. Went to AT&T after I received new phone & they were very patient in helping me.

Love this company, I received my new phone shortly after putting a claim in. Very quick and affectionate. Comes with new SIM card and phone charger if needed. Very fast set up, I was using my phone 20 minutes after receiving it.

I actual did it through the web site and it was not as complicated as I thought it would have been. Glad I did because the last time I did try to do a call it was not process. The phone actual came in at the time it stated it would come.

So quick and easy to file claim for lost phone. Great customer service reps when I called with a question also. I thought I was going to receive a different model phone (Because it was a refurbished phone, not new) and the rep was willing to have me return the one that was sent but I decided to keep it.

Everything worked exactly as described in the written information. The first phone was delivered to my office. However, it was misplaced by the security guard. The e-mail says it had been delivered. When I could not trace it; I called Asurion. Another phone was sent right away. I was extremely happy with the service.

I was thoroughly satisfied with the way my claim was handled, the very prompt arrival of my replacement iPad, and the knowledgeable and helpful service I received in activating my replacement ipad. I would highly recommend this service to anyone.

I had been having problems with my iPhone for several months. No one was able to help me until one day recently I brought my phone in again to AT&T store and they realized I could put in an insurance claim. With their help I did and was able to receive a replacement iphone quickly. The only unfortunate thing about it was it was delivered as left on my porch between the doors and I didn’t know it was there. So I waited longer than was told it would be to get it. I happened to open the front door one day and there it was!! I was so happy.

Everything was fine, the process was painless, I appreciate all their help, the website was easy to navigate, I never had any issues in the past as well. This has been a good company to deal with, I would definitely recommend this company for anyone needing insurance for their electronic devices, thanks. Eric

I’m super happy with my Asurion insurance. I lost and broke my phone twice on last month and they provided new one in one day twice!!! Always good. Always number one Asurion!!! One time my phone screen was broken. They change all phone.

It was very easy for me to file a claim and get a response within an hour. The phone came quick as well. I had no issues with them at all which is amazing. It is always great to know you are covered when you lose your phone!!

Amazing job. This is the first I had to use my insurance and I’m glad I had it. You made the entire process flawless and so easy and fast. Excellent and on point. Thank you very much for all you do and did for me.

Everything was fine but it takes 4 days to deliver my phone, and Asurion told me 2 day deliver. After that i would recommend this company to all my friends when they get a new phone. Thank you so much.

You never plan on accidents to happen, but you can have a plan in case of an accident - Asurion is that plan. My phone broke and was almost inoperable. My job requires me to communicate with my supervisors and subordinates immediately so having a phone at 100% has become more of a need than a want for me. Asurion had a new replacement phone at my door two days after I created my claim. Thank you.

Excellent customer service and amazingly fast delivery of my replacement phone. The whole experience was very easy and the customer service representative I spoke with was very knowledgeable and easy to understand. I highly recommend using this service for your phone. Can’t speak highly enough about my experience.

Excellent highest marks to Percilla and the store manager For making this stood experience and to your company even though the first phone was bad the second one came in and Pricilla worked very hard to get us done.

Lost phone and you guys replaced it even after the 30 day limit because I could not afford the deductible when it happened. Things happen and you guys understood that. You’re amazing and fast! Thank you!! I appreciate you and will mention to others how awesome and easy it was to have your insurance!

It was great experience, this was resolved very quickly. I appreciate the customer service and fully satisfied with the service. I would definitely recommend my friends and relatives to use AT&T and its services. The mobile protection plan is awesome and it protects all the devices in the group.

Received my replacement phone in less than 24 hours, tech line was great. Helped me set up my new phone. My phone did take a very long time to load from iCloud, but we were able to troubleshoot things. Since set up my new phone has been working well!

The agent was pretty kindly and helpful, he supports my situation excellent... and the delivery so fast my device arrives before I expected it. Thanks for make us feel we are protected by your company on this way.

In 2017, We purchased from Home Depot a $1,400 Samsung washing machine with a five year Asurion service plan. Machine is less than 2 yrs old, broke on Dec 8, 2019: NO power so issue is with its electronics or fuse or etc. We called Asurion on Monday 9th. Were told we must WAIT IS THREE DAYS before we even hear from their local service provider Service Quick. On the 3rd day, an S.Q. middle man called to say service would be Dec 18th (10 day wait since it broke) but to wait for another call from S.Q. to confirm. That call came 6 hours later and reported that our earliest possible service date is Dec 27th (19 days without washing machine), with no explanation as to why the earlier call from S.Q. re Dec 18 was invalid. They also reported that S.Q. doesn't service 'our area' (major suburban area just north of NYC) except on M, W, F.

Everything went great! Very quick with my claim along with receiving my replacement phone. Customer service at the store was excellent as well. MARY was very helpful and pleasant. I received my replacement phone very quickly as well. Thank you.

I was not happy at first as I had been paying for insurance for 2 years and had heard that my phone had an issue with power leakage. I wanted a new phone. Could not be promised but I did get a new phone. Thank You.

Excellent service. Had to call because the online system was trying to give me a newer Galaxy phone and I wanted my model due to longer battery life. They told me that it could take 3-5 days for my model. In fact apparently they had some and had my phone the next day.

Thank you so much for fast service and Awesome customers service. Thank you. AT&T is awesome as well. Fast and quick service. Continue doing a great job. My daughter phone came the very next day early in the morning. I will refer my friends and family.

Asurion made replacing my phone very quick and easy. I expected it to be difficult to transfer my information but it wasn’t. The representative I spoke with was extremely helpful and professional with assisting me. I would recommend the service to others.

Took 3 tries to finally get me a phone that worked. 3rd time was the charm. Thank you for finally coming thru. Return process was very easy. Easy to get hold of help over phone. Would recommend you with caution.

I am very pleased with the service you provided. Very fast and prompt arrival of the replacement device. Didn't expect to receive it on a holiday weekend. Love the follow up after the old device was returned to your company. It put my mind at ease to know when the device was received at its destination. Thank you.

Very speedy service in getting the next phone and very good customer service. I have no bad complaints about the whole ordeal. It was easy to activate the new phone. I returned the old phone and got prompt service on them receiving the phone. I’m very happy with the communication process as well.

Exchange was quick and easy to handle. I was able to adjust the trade into my own advantage and I got a lot of help when it came to any confusion. Very pleased with the results and am happily enjoying my new phone.

We called and reported the issue about the phone. The rep set up an appointment with a vendor to come out and do the repair. Unfortunately, he broke the other side during installation and was honest about. After calling customer service back and explained what happened they decided to send me another phone and I received it within two days.

Do not have any problem. The service was faster faster than I thought and simple to receive and to add my device and in the comfort of my home and safe and the payment method was very simple and easy without problem and one of the devices was on the same day I arrive.

Claim denied at first due to my not suspending service. After suspending phone, refiled and claim was approved. Lengthy lesson took nine days to get my phone replaced. I spent $100 at Walmart for phone service until the Asurion claim had been completed.

The claim associate was very helpful with filing a claim and getting a replacement phone in a reasonable amount of time without a lot of unnecessary phone calls. It is also a very easy device return procedure. ! would definitely recommend Asurion to others.

I got the phone replaced next day and the lady that help me was awesome and polite when we tried to get phone activated! She was patient, helpful, knowledgeable and called me back to make sure all was good to go!

Agent gave great customer service. Made it an an easy process. Agent explain all the details of what to expect. Shared delivery process and answered all my questions completely. Would rate agent as excellent in customer service. Thanks you so much for the smooth process.

I had some trouble getting the information from my old damaged device to my new device and each time I talked to one of the tech agents, they were so helpful and didn't make me feel silly or stupid for asking questions. They were knowledgeable and patient.

They were very polite and prompt with getting a replacement. The only negative in the entire experience was I had upgraded my husband's watch to have the magnetic sleek black band. It requires a special loop on the watch. $200 upgrade. His new watch doesn't have that piece, so the band is now unusable. Pretty bummed about that as it was for business wear.

It’s been 2 weeks and I’m still fighting to get my claim approved. Been hung up with, been told multiple times they need to look into my account to verify my phone. I was with MTS which was bought out. Didn’t transfer my data. Call back to be told it was denied because I wasn’t using the phone. Well what I’m using it right now. Now they don’t have my phone so they're gonna send a newer one but less memory. So my phone contents won’t even fit on the one they're proposing. The amount keeps changing each time I speak to someone. Now I have to send in documentation. Now wait again, now they give me a generic response saying all these reasons my paperwork wasn’t accepted. Like are you kidding me. I am beyond frustrated with this ** company! Don’t bother telling me that’s for my protection keeping the rates low. I pay enough. I shouldn’t need this **, and yet I still need to pay a ded for a refurbished phone!

Took an entire week to get replacement. That is unacceptable. Would have been longer had I not called and enquirer where replacement was. The only option when I submit claim was a space grey phone. Apparently they did not have one and we’re going to wait. I didn’t care what color phone, just needed one faster than 8 days!

First time user of the insurance. They gave me a replacement phone in 48 hours 50% off as I had a no claim history. I would use this company again for loss and breakage protection for all my phones. Very satisfied.

The 1st phone replacement had a defect. Had to call and get a replacement- 1st was going to charge me another deductible but after I spoke to supervisor and explained this was a replacement for the phone they shipped me that didn’t work. I didn’t have to pay any additional and received replacement next day.

The service is great, the customer service was great. I had never used the service, but I am glad it was helpful. I enjoy being a customer with AT&T, they continue to give good service. I will tell all my friends about the service and the speed of delivery.

Used the app - Very user friendly, started the claim, Paid for a replacement. Email received with info on status of claim. Followed instructions and Received a replacement phone very quickly. Returned old phone. Thank you for the Great service. Done. Great service.

This company was great! We filed a claim and received a new phone the next day and the technician called in time and was able to help my daughter switch over without problems. Instructions to send phone back was easy. Very satisfied.

My son's phone was smashed and it was promptly replaced, I appreciate the quick easy service. When I called to have the phone activated the service rep was knowledgeable and friendly and wanted to make sure everything was taken care of.

I lost my cell phone. After giving up trying to find it, I contacted you and received another phone immediately--the next day. I was impressed. I had to get help downloading the material but got someone at the Verizon store to help. Good service.

The rep was really helpful and was able to answer all my questions. I got my phone in the exact time she said I would. The only thing...just thought my deductible was a little high for this being my fist time filing a claim but at the same time it was not that much compared to paying full price for a new phone.

I reported my problem. Phone was replaced in a day. Great instructions provided. We were not able to get through for the setup though for the new phone and did not get a call back. We managed it on our own. A final instruction was emailed and was helpful.

I found the overall process to provide speedy service and a very easy to use online process to submit my claim. I appreciated that. I also like how the return stuff is included so returning my damaged was very easy and stress free.

Fast and efficient. Not painful and tedious like so many customer support experiences are often like....Until the 40 word requirement made me continue. I almost just declined to continue, but that's how much I appreciated the quick and simple experience of reporting the damage and getting resolution.

Phone came in good working order. Phone arrived fast. The lady that delivered it was real nice and kind. The lady I spoke with to hook phone up was polite and caring. She made sure that my phone was completely working before we hung up.

I am very satisfied with the service from Asurion. We received you phone in a timely manner and have not had any problems with the new phone. Thank you so much. I am glad that we had this phone insured.

Thank you for all the help with my phone claim. The customer service representative was courteous and polite. My was processed quickly and effortlessly. I appreciate the timely manner at which my claim was handled and I could not ask for better service in an insurance claim.

Thank you for getting me my phone without hassle. Your customer service was very polite and professional. I was able to submit my request and when I called to follow up, it’s like they were expecting my phone call. The replacement phone I received in the mail is legit and I think a lot newer than the one I previously had. Thank you so much again for your assistance.

My phone was dropped and the screen was cracked. Local Verizon store helped and replacement phone arrived sooner than anticipated. Thank you for your prompt service. The local Verizon store was very busy and training new staff, but they were pleasant to work with despite being understaffed.

Our daughters phone was broken and would not charge anymore. The process to replace it and set up the new phone was seamless and very user friendly. Overall a great experience that made our decision to insure our phones the correct decision. Thank you.

When I took my "washed up device" to Verizon, my intention was to buy a new device, and I wanted exactly what I already had, no upgrade. They told me that if that's all I wanted I should use my protection plan, of which I totally forgot about. They helped my start the claim process, but couldn't finish because I had to go home to gather more information. When I logged onto your site, I was nicely surprised about how easy it really was to complete the process. And my new device came like the next day, another nice surprise. So yes, you get a 5 star from me, and yes, I have already recommended some friends, and I hope you will be around forever. Thank you from the bottom of my heart, Edwin

Process was pretty quick and painless, just have to follow all the instructions and fill out the information. I was able to receive my phone the next day and sent back my damaged phone in the packaging provided for me. Was an easy and smooth process.

I would refer AT&T to a friend because after losing my device I file a claim online within one to two days my device was replaced. I had no problems with getting it and they let me know when my device was shipped and also when it arrived at my address.

Phone came the next day. Person on the line was great help. Had the phone set up in no time. The only thing that we could not do was an iCloud backup as I did not have WiFi at my house. So took the phone to ATT to finish the iCloud backup and had them do a transfer of my stuff.

I cracked the screen on my phone and called Asurion. The representative who helped me was super helpful and I ended up receiving my new phone the very next day after calling Asurion! The process was simple and convenient. I would highly recommend Asurion to everyone!

Here is the process. I broke my phone, I called, they sent a phone. I followed the instructions, I turned it on, and sent the old phone back through the mail. The process is that simple. Quick, easy and... Done!

Quick, fast. My work is completely dependent on my meetings so the cell is critical to the business. Submitted claim 10 pm Weds and received the replacement Fri at 11 am. I called in to the number provided and my phone was up and running instantly. Thank you for the great and prompt service!

Horrible, lazy, felt like I was bothering them by calling, had to constantly repeat my number after asking 3 times in a row what was my number, I told him, "Why do you keep asking me for my number," laughed at me, then transferred me to someone else. Clearly on drugs. Sent me 2 phones that I took to get activated that never wouldn't work. Horrible horrible experience!

Terrible customer service and total incompetence. I talked to four different people and every single one of them told me something different. One said I needed a new phone, one said I just needed a new screen and a third said they it would be a new phone I needed. Couldn't tell me how to turn off Find my iPhone without being able to unlock my phone. Wasted hours of my day to get told that my new phone would be here on Saturday. After taking my $200 they informed me that my phone wouldn't be here until Monday. Not only did every person have different information but within one phone call with one person I was told two totally different things. Then they sent me an email with tracking information but the links didn't work. Total Garbage. Cancelling and getting Apple Care.

Very cordial and efficient when I reported my problem. Quick in replacing my phone. Had no difficulties with process. Would recommend insurance for all cell phone users. Never know when the need may arise where you need it. Thank you.

I called in to report my device was damaged and needed replaced at 6 pm on Monday, they had another phone at my doorstep at 9:30 am the next day! I am so impressed, phone was basically brand new and was the same as my old (rose gold 256g) Gave me easy instructions on how to send phone back and paid for postage! I would recommend 10/10!

The process was quick and easy. I received my phone within 2 days of filing my claim, and the new/rebuilt phone appears to be working great so far. Overall I am happy with the experience (but not for having to use the insurance).

Everyone was very helpful in getting a new phone. The arrival of the new phone was very fast. The people I talked with were very friendly and helpful. Hope each and every one of you that help with this process a very merry Christmas.

I have had to use this insurance twice, and could not be happier. Anyone with a cell phone would be greatly satisfied with this company as they deliver as promised. I would not have a phone, iPad, etc. without this insurance. Thank you and highly recommended.

She did amazing. Got my account approved immediately. Could not have asked for a better representative to handle my account. She was kind courteous and very professional. If I am in that situation again I hope all of the representatives are like her.

The customer service person was great and explained everything down to mailing the broken phone back. The other thing I like is that you send out reminders every few days because we all get busy in life and forget things. Thank you for making everything super easy and simple.

My lost iPhone 8 was replaced promptly. However I was disappointed to find my replacement phone would not be the same color as my lost phone. Other than that, I am satisfied with the timely process and ease of setting up new device.

I was pleasantly surprised that my replacement phone got to me so quick. The rep that set up my claim very professional. This was my first claim. I hope to never call y’all again but if I do I know The customer service department will take care of me.

It was quick, easy, and very friendly. They were very quick to send my new device, and I was very grateful for the friendly service when I spoke to a representative on the phone. They made it easy for me to send my device back, and I have not had any issues.

Lost my the replacement phone you sent, along with my memory chip that Verizon installed in it. Might even have walked out and left it at Verizon/they said no... So I assume I lost it. Sorry about not sending old phone in to you, but then I would have no phone at all. I'll just use the old, cracked one. Thank you for your help and cooperation.

Very courteous, and kind. Just helped me in every way. Thank you so much, already have the phone and using it. Called and reported phone missing on Friday, had replacement phone on Monday. Just good service all the way around.

The process was seamless and quite peaceful. My replacement device arrived in 2 days and I returned the broken one with the free label. The representative on the phone was very professional and answered all my questions clearly and concisely.

Everything went great, easy and fast, had the phone by the next day. I did have a little trouble setting the new phone up, but I took it into a Verizon store and they helped with that. I have had Asurion for years on my phones and have utilized the insurance more than once. Hassle free and I will continue to carry Asurion insurance as long as I have my phones.

Phone screen cracked, contacted them and answered a few questions. And with my rural area I expected 2 days to get my replacement, but nope the phone was in my hands the very next day. Thank you as my work depends on my phone.

I’m very satisfied and happy with how fast and easy it was to receive my new phone. I definitely recommend this to my friends and family. I did my insurance claim Sunday and received my new phone in the mail Tuesday. I was completely shocked.

I received my replacement tablet and with the help of my Verizon agent the process was easy to process and they helped me set up my new tablet. By the time I left the center I was up and running and ready to use my tablet. Thanks. M.

When my son’s phone was stolen he was so upset. We put in the claim the next day and he had his phone the following day. It was the same model and looked like new. My son was ecstatic and his dad and I were glad the phone was replaced quickly so he could reach us when he needs us.

It was a great experience. The representative did a great job with intake of my claim. She explained what will be included in the package for delivery. I was very excited to know that the charger will be included along with earphones. My original charger had stopped working. So I looked forward to my device replacement which arrived within 2 days.

They shipped my phone fast and was very easy to deal with. I had no issues with sending my phone back. They made it extremely easy to do so with even including the tape, to tape up the box to send the old phone back in.

I bought a vacuum cleaner from Walmart and a warranty for my vacuum from Asurion a couple years ago. I thought i can trust Asurion if something goes wrong with my vacuum but I was wrong, don't trust this company. They are liar. They will try to find any excuse to denied your claim, really really disappointed...

The process for submitting a claim and obtaining a new replacement device was quick and easy. The setup process of the new devices was also painless. I am glad that we had the device insurance and that our claim was processed so quickly.

All good and smooth. I little high in price but service was good. both phone and watch were expedited on a timely basis. $149 dollars for phone replacement is high. Watch for 99 seemed a bit more reasonable. Thank you!

Plans are a totally and complete rip off. I paid for this service for years. Finally broke my phone screen and when I sent it in rather than being 29$ fee for the repair they charged me a whole 100$ without proper reasoning. I hate Asurion almost as much as I hate Sprint. Don't get either. They are horrible and a rip off. I could have got my phone fixed in town on the same day at our mall by a repair company for cheaper. This is criminal how bad they rip people off. Never again!

Phone was initially out of stock, but was restocked only hours after my claim was placed. Phone was then delivered the following day with packaging to return the damaged device. Overall very quick turnaround, which for many is a necessity when dealing with a mobile device. The device that Asurion delivered - so far - is working up to expectations. Solid service.

Helpful instructions he didn’t tell me when he was about to shut off my phone but it was okay. I figured out once the phone hang up. The instructions were easy to follow and he could hear me well which is often a struggle so I was happy with the help.

Updated on 12/07/2019: This keeps getting worse. Canada Post update says phone wasn't shipped until one week after claim and will take along most two weeks to receive. Far from the two days advertised. Can't believe how bad this experience has gone.

I was thrilled with the service of Asurion Insurance for my iPhone. I received my "new" phone within 24 hours of reporting my iPhone lost. Everything was handled well and I was amazed at not having to be without a phone for a lengthy period of time.

The responses was timely and the product was replaced without hesitation. The claims process was straightforward and the representatives were helpful in explaining the procedure. I did request a second charger, because the first did not fit, it was shipped right away.

Turnaround was quick and painless. I was surprised because I live in Hawaii and there is usually an extra day or two added for shipping. My phone was almost totally unworkable, so the timeliness made the process very easy and I appreciated it.

Super helpful, very professional, very clear and got my issue taken care of and my device replaced the next day... I would highly recommend to anyone... Thank you so much! Keep up the good work and professionalism. Thank you again.

The service was amazing. Great people to deal with. I recommend them to all my friends and family. Super great and super fast on fixing the devices that I have had to have worked on. Another great note is it is super affordable.

My phone was stolen and I contacted Asurion and my phone was delivered the next morning! I was impressed! The only problem was there were no instructions on what to do next. I could have activated my phone immediately but thought I had to wait for a technician.

I'm sorry that I don't remember the representative's name but she was very professional. She answered questions before I had the chance to ask and it showed her level of knowledge which reassured me. Thank you for such a good experience.

The service was fast. The phone arrived on time. Asurion does a great job replacing devices fast, and the claim forms are easy to complete. We are very satisfied with the service. The website is user friendly and I would recommend this service to anyone.

Very easy to make a claim regarding a broken screen. Paid my deductible and received a new phone in 2 days with no issues. the Asurion website was easy to navigate through and was given updates on my phone's shipping. Asurion did have a website to help me set up my new phone if I had issues.

Too many hoops to jump through. I felt like I was dealing with a shady co who was going to deny my claim at every turn. However when it was all said and done on a Friday morning the new device was here early the next day. Wow!

Not sure why you have me at 2 claims within 6 months. One was NOT completed as the phone was located and a new phone was NEVER shipped or received. I do respect Asurion that being said, I believe the practice of removing the insurance from an account for 2 claims filed is a little much. I have been a valued customer for years with very limited claims. I guess I will have to use SquareTrade from now on.

The process is easy and efficient and I appreciate the small amount to pay for just cracked screen. The speed of how fast the phone arrives is awesome. Also the return process is easy and efficient makes it less stressful.

While the conclusion of my experience with Asurion turned out great, the beginning of my experience was less than great... i.e. I received an email saying the shipment of the replacement device would not be delivered for another 7 to 10 business days and that my patience was appreciated. I immediately responded and asked for an explanation, and within hours a replacement device was shipped.

Very happy with the customer service but a bit disappointed that there isnt a place near me to go to to fix my sons iPhone X screen. We had to go with more expensive option, thankfully my rep gave us a discount.

The process was very smooth getting a replacement phone for my son. Customer service was knowledgeable and helped to facilitate the exchange. Very satisfied. I hope that there are no more accidents where I have to use the service, but it is comforting to know that the insurance is there.

We were so pleased with the help we received at the Boulder AT&T office. They determined I needed a new cell phone. It arrived within 2 business days. We brought the new phone in to AT&T and Heather was amazingly helpful and patient. She helped me transfer all my data to my new phone and answered several other questions I had about my phone as well. She could not have been more efficient or more pleasant. An excellent experience!

Asurion was great! The promptness to which I received the response and new cellular device was awesome. I used my cell phone for work so it is imperative that I have a highly workable and functioning device. Thanks for customer service and employees at AT&T for setting my new cellular device up!

Great and fast service as we called the 800 number the day after Thanksgiving as we traveled to Mammoth Lakes. My son accidentally dropped his phone in the rain while helping his grandparents into our home. Thanks again AT&T. We appreciate the outstanding service.

Thank you for the great experience. Anna’s knowledge and expertise helped make my experience easy and less stressful. I had a lot of questions and I had all of my questions answered. I would highly recommend AT&T to all my friends and family. I’ve been a customer for nearly 20 years and wouldn’t expect nothing but the best.

Easy to start a claim. Fair deductible price. Delivered the next day. Easy set of new device. Wish I had done this sooner. So nice to have a working phone again. Totally worth it to have this insurance on all our devices.

I called to place the claim on Friday and my new iPad showed up the next day or Saturday, I thought that was Amazing. I use my iPad every day for work and really can’t get along without it. I appreciate all your efforts Asurion. Thank You. Jim

I thought everything about the process was really great. It took more than one call to complete the process but that was actually my fault, not yours. I spoke to 3 different support people when it came to dealing with setting up my replacement phone and each person was friendly, knowledgeable and efficient. I would be more than happy to recommend Asurion if anyone ever asked me about iPhone issues. Very satisfied. Thanks, Fred

Absolutely disgusted with the service. The gentleman who did my screen repair damage my phone and would no longer work. I was not able to get any of my information off of it and I was forced to send my phone out with all my personal information and photos. Highly do not recommend. I’m just waiting for all my info to be hacked thanks to Asurion.

Excellent experience from starting the claim online to the tech support to set the phone up. The whole process took 1 day... It was a life saver! Thankfully we had the insurance when we needed it and I will continue to keep it.

Excellent and fast service. I am very happy with the service. I will recommend to all my friends. I don’t have confirmation of the return yet. Please advise if it has been received and please explain how would be the $200 deducible be charge.

Shipped an acceptable replacement within days. Under promised, over delivered. I could not ask for any better service. I hope to never use your service again, but if I do, I am glad that you are there..

It was a very quick process. My phone was stolen and I was about to activate my old phone when the customer service in store rep told me I had the insurance which I forgot. So I filled out the paperwork which was quick and my phone came the next day.

My phone was returned. After a tech session I fixed it. So I phoned to cancel the replacement phone same day. Since then received phone calls to return my device and then letter for 300 charge. Then then refused to send me a letter to confirm that they were charged me.

We received our replacement phone the very next day. Thank you for the easy directions in getting this replacement phone shipped to us! The representative I spoke with was professional and easy to understand. We are back to business! Thank you!

Got my two iPhones stolen and these guys helped me get them turned off. So all my things were protected from the phone and then they sent me two brand new ones and I got everything back working and on within 3 days. I highly recommend this company. Thanks.

The phone insurance plan with Asurion provided me a very smooth transition into a replacement iPhone, from/with the iPhone that I had that went bad. Good - timely service. Very convenient and efficient company.

The phone replacement process was smooth and quick. The activation took a little work since I had to call Verizon. But other that the process was pretty simple. The other issue I had was that the previous issue never showed as closed.

I am so happy with Asurion! I got my phone in two days. Instructions were easy to follow and I received a number to call for help in assuring my phone was activated and restored with all my information! Thank you so much!

Everything was explained to me in simple to understand directions. My daughter had her phone within the time frame they said it would arrive, couldn’t be happier. I was extremely pleased with the phone staff, their patience, and understanding my problem when my daughter was without her phone.

Great customer service and super fast ship times. Asurion is always a great electronic insurance company to deal with. When my phone messed up, I just called them and they set me up with a upgraded model because the one I had wasn't being made anymore. Whole process was completed on two days flat!!

I was an idiot a few months ago and managed to leave my relatively new iPhone on the back of a truck that drove off. Long story short, I searched for days outside and followed the truck's path with no luck. I immediately called Asurion and received my phone the next day. It was easy to set up the new phone. The hardest part was waiting forever for everything to sync back over. Overall, amazing service and I will never go to anyone else. Thank you!!!

This process was quick and other than only having an option to pay a "reduced" deductible and no other choice, this was an easy process. I would have liked to have been given options as to how to resolve my issue.

The process was quick and easy. It costs exactly what I was quoted and the replacement device arrived in 2 days. I would use them again if I had a broken device or needed a replacement for one of my Verizon phones.

The process was very easy and the phone was here in two days. We was impressed how easy the process was. Keep up the great work! Once we receive the phone then worker called right on the scheduled time to help get the phone set up!

This was the easiest insurance claim that I’ve ever had. Thank you!!! The customer service was great! Placed claim at 1:30 the Wednesday before Thanksgiving and got new phone on that Friday by 11:00 am. Customer service was very polite and helpful. Easy and painless!

Phone was delivered at a good time but to activate it was a pain over the weekend. I had to wait until Monday so over the weekend without a phone but overall fast delivery just customer service would be nice to operate over a weekend night to activate it.

The Process was easy and uncomplicated. I appreciated how quickly my new phone arrived and all instructions that came with it. Will definitely recommend to friends and family! A great service that really helps when bad things happen!! Was notified when old phone arrived back to company.

Received new phone within a few days. Happy with the replacement phone. Same exact model. Good customer service on the phone. New phone works well. Hope to use the phone for another three years at least. I live in Colorado. DuraXT is a durable phone. Drop it and it keeps working. Very rugged Kyocera phone.

I have 3 lines and at some point, I've had to replace each of the phones, and one of them twice. Asurion has replaced each phone with no problem. They were easy to contact and friendly and professional on the phone.

Was VERY satisfied with how fast and easy to get my son's new phone, I believe in you get what you pay for, been with Verizon for about 20 years and that's why I'm still with Verizon, other carriers try to get me to change carriers but love Verizon.

The lady was excellent. I had been at the local library and someone took my phone. I had a replacement the following day. What more can you ask for. I only ask if the folks at Verizon could have spent more time with me to set up the new phone.

I cracked my screen so I scheduled a repair online and had a technician come out and repair my phone which went smoothly. The problem I experienced was that the screen cracked 3 days later while the phone was in a rubber case and without any drop or significant impact to it. I believe the screen replacement quality is sub-par and now I still have a cracked screen and can't trust that if I replaced it again that it will last. I would not recommend paying them a monthly fee and then a deductible for the quality of screen replacement you will get.

Very good job. I will use them again. They were very helpful and very courteous. They explained everything down to my level and did not get upset if they had to repeat or explain it in a different way. The website was very helpful as well. The delivery was excellent.

Rep was very helpful, and took his time answering all of my questions very thoroughly. It was the easiest time I’ve ever had trying to file a claim on any of my devices. Please pass along my thanks and appreciation to him. Thanks. Wayne

Excellent service!!!! It has always gone so smoothly when dealing with the insurance on my att account. Thanks for getting the phone to us so quickly and the great service with helping us set up the phone. We have always had the insurance and it’s made such a difference.

At first I was disappointed when I received my iPhone 7 when it didn’t work, but a 2nd phone was sent out and so far so good. I didn’t like the run around from 1 department to another trying to figure out who was responsible to sending back the first 1st claim. I was on the phone literally 1 hr and 45 minutes.

Very understanding and very prompt in sending us a different phone when our son lost his phone. We have not had to use our insurance on our phones before but it was very easy and very worthwhile. Our experience was great!

Our phone was stolen which is devastating in itself. However Asurion made the replacement quick, easy, and stress free for us. Thank you for making a very stressful situation a little easier. Our new phone was shipped and received within 2 days of the claim.

I broke my phone on a Tuesday and had next day shipping. It was such a fast experience. Received my phone the very next day. Less than 24 hours being without my phone. It came right on time for the Thanksgiving holidays.

After submitting the claim the device came the very next day. It shipped in a very timely manner and we were able to get the replacement product working quickly. The product is refurbished but we are confident in the warranty.

Bought items from both Home Depot and Walmart not knowing Asurion was providing warranty for both items. For instance, I was under the impression the Home Depot offered their warranty because of the name, however didn't find out different until my 2 y/o washer stopped. Asurion would not cover warranty I paid for. Even filed with BBB. Don't waste your money with them. If you find they're behind your warranty, just ask for money back.

Great experience. Phone came super fast. Thank you so much. The money spent on the the warranty is so worth it. If I had to pay for my screen it would have been $350. Everything was done easily online and in two days I had a replacement.

Outside of price I had to pay 149.00. I had the insurance for 10 yrs. 1st claim. But glad for new phone. Should have been less. Add it up *** but we all knew to make it. Next should be free replacement.

Great service. I was real pleased with the product and customer service. Would recommend to everyone. Reliable company with excellent customer service and the phone came just like stated within one to two days. Great.

My battery was no good on my older version iPhone and Apple could not readily replace my battery. I called, entered a claim, electronically sent my claim form and received my replacement phone within 24 hrs. Excellent customer service experience. I am completely satisfied.

There was a warm reception and information was immediately utilized to process my claim. I’m extremely pleased with the service and time that was needed to turn around my situation. My phone came in time for my trip so it was truly a good experience for me to order my phone.

Replacement phone was received the next day as promised after report of loss. No service complaints since. Not much more I can say, as I am a retiree who uses his cell phone, an old-fashioned flip-phone of the pre-"smart phone" era -- only to contact his wife when she is not with him.

The lady lady that help me finish filing my claim was really helpful in help me get finished and get my new device on the way. I thank her for all her help. She was nice and she knew all the things that I need know.

They were kind and considerate to change my phone out twice because of problems with both of my phone. My new phone is working out great. So glad I got Asurion on all my phone.

Scheduled 1 week ago for simple screen repair. No one shows up. No call or explanation. Talked to Asurion customer support, and they have no contact with tech. Offer to reschedule 1 week later or drive 1 hr to one of their 3rd party repair shops. Poor service and even worse service recovery.

Our experience with your service was very good. My request for a replacement phone due to a broken screen was easy and the product was shipped quickly. I received instructions via an email and also text and printed instructions with the phone. Although I did lose some contact information in the transfer it was not too much and they were easily replaced. Thank you.

I wish it had not taken 8 times of getting in touch with them in order to get my cell phone fixed/replaced due to the battery not wanting to charge and battery charging area wiggling. I really wish I could have given higher rating, but after months of getting upset and having to constantly reset all settings, and phone to factory settings 8 times, I'm beyond irritating that I was helped properly before.

Representative was very helpful, resolved my issue first time so I didn't have to call back. I will do business with Asurion again for all my protection needs. The process was easy and not complicated at all. I will recommend asurion to my friends and family.

It was a Very easy process for obtaining new device and returning the damaged device. Customer service was Courteous and professional. The process was explained till I understood. It well. Would recommend Asurion. Able to fill out forms online as well as calling.

Thank you. Everything was great. I would recommend your company in a heartbeat. You got me the correct phone. It was easy to download from the iCloud. Everything is in good working order. Thank you for getting me back in business with my phone.

My iPhone 5s broke on a Monday afternoon. It kept shutting off. I needed to be in contact with a friend whom I was bringing home when she would be discharged from a hospital on Tuesday. I contacted AT&T support in the early evening on Monday. They transferring me to Asurion right away. A replacement phone was ordered. I was very surprised to see the FedEx deliveryman walk in my yard before noon on Tuesday with a replacement [iPhone7]. It was completely up and running by the time I left for the hospital at 2pm. My thanks to AT&T, Apple, Asurion and FedEx.

The experience was excellent. The Rep over the phone did a great job. I will recommend a friend to Asurion. Even the process of the shipping through the mail. The Rep explain everything pacifically over the phone. I’ll rate the whole experience 5 stars.

Asurion handled my husband's claim very quickly. The technical support and me explaining what had happened to his phone they were very quick and reliable to get it taken care of in about a week and a half. My husband and I are very pleased with Asurion and their support team. Thanks again, Connie and Rick

Easy to follow instructions from your account on the carrier's website. The replacement phone came in 2 business days with setup instructions and return instructions for the broken phone. They even included tape to seal the box before returning to the post office!

Very helpful to get my replacement phone!! Very easy process starting at the ATT store and to returning my old phone. The staff was very helpful and offered good advice to help me get my new phone back on and running properly. Thank you!!!

I just want to thank AT&T for assistance with my replacement device. I’m glad to be a part of AT&T. Anytime there’s something I need I can always depend on AT&T. I was happy with my service from Tech. Thanks.

The representative was very knowledgeable and polite and helpful. In spite of my accident with a newly replaced phone Asurion replaced it without a problem. I was very pleased with the speed and efficiency that my phone was replaced. I did not like the service from FED EX with my first replacement. UPS was much better with the second replacement phone. I will recommend Asurion to anyone for phone protection.

My phone broke so I got A new one. Then once the phone was delivered I couldn't find it. I was Told FedEx left it on the front porch. I searched And couldn’t find it. So I was Sent a second phone. I eventually Found both phones on the side porch surrounded by my children’s toys and sent the extra phone back. The staff was kind, understanding and prompt. Thanks for your help!!

I was very pleased with the people who handled my claim of a smashed and lost iPhone, which I did lose until someone found it ruined. It was then useless to me. I went to AT&T and the people there filled out an insurance claim for me to get a replacement. The new iPhone came in the mail and AT&T helped to set it up.