Asurion Reviews

I was an idiot a few months ago and managed to leave my relatively new iPhone on the back of a truck that drove off. Long story short, I searched for days outside and followed the truck's path with no luck. I immediately called Asurion and received my phone the next day. It was easy to set up the new phone. The hardest part was waiting forever for everything to sync back over. Overall, amazing service and I will never go to anyone else. Thank you!!!

This process was quick and other than only having an option to pay a "reduced" deductible and no other choice, this was an easy process. I would have liked to have been given options as to how to resolve my issue.

The process was quick and easy. It costs exactly what I was quoted and the replacement device arrived in 2 days. I would use them again if I had a broken device or needed a replacement for one of my Verizon phones.

The process was very easy and the phone was here in two days. We was impressed how easy the process was. Keep up the great work! Once we receive the phone then worker called right on the scheduled time to help get the phone set up!

This was the easiest insurance claim that I’ve ever had. Thank you!!! The customer service was great! Placed claim at 1:30 the Wednesday before Thanksgiving and got new phone on that Friday by 11:00 am. Customer service was very polite and helpful. Easy and painless!

Phone was delivered at a good time but to activate it was a pain over the weekend. I had to wait until Monday so over the weekend without a phone but overall fast delivery just customer service would be nice to operate over a weekend night to activate it.

The Process was easy and uncomplicated. I appreciated how quickly my new phone arrived and all instructions that came with it. Will definitely recommend to friends and family! A great service that really helps when bad things happen!! Was notified when old phone arrived back to company.

Received new phone within a few days. Happy with the replacement phone. Same exact model. Good customer service on the phone. New phone works well. Hope to use the phone for another three years at least. I live in Colorado. DuraXT is a durable phone. Drop it and it keeps working. Very rugged Kyocera phone.

I have 3 lines and at some point, I've had to replace each of the phones, and one of them twice. Asurion has replaced each phone with no problem. They were easy to contact and friendly and professional on the phone.

Was VERY satisfied with how fast and easy to get my son's new phone, I believe in you get what you pay for, been with Verizon for about 20 years and that's why I'm still with Verizon, other carriers try to get me to change carriers but love Verizon.

The lady was excellent. I had been at the local library and someone took my phone. I had a replacement the following day. What more can you ask for. I only ask if the folks at Verizon could have spent more time with me to set up the new phone.

I cracked my screen so I scheduled a repair online and had a technician come out and repair my phone which went smoothly. The problem I experienced was that the screen cracked 3 days later while the phone was in a rubber case and without any drop or significant impact to it. I believe the screen replacement quality is sub-par and now I still have a cracked screen and can't trust that if I replaced it again that it will last. I would not recommend paying them a monthly fee and then a deductible for the quality of screen replacement you will get.

Very good job. I will use them again. They were very helpful and very courteous. They explained everything down to my level and did not get upset if they had to repeat or explain it in a different way. The website was very helpful as well. The delivery was excellent.

Rep was very helpful, and took his time answering all of my questions very thoroughly. It was the easiest time I’ve ever had trying to file a claim on any of my devices. Please pass along my thanks and appreciation to him. Thanks. Wayne

Excellent service!!!! It has always gone so smoothly when dealing with the insurance on my att account. Thanks for getting the phone to us so quickly and the great service with helping us set up the phone. We have always had the insurance and it’s made such a difference.

At first I was disappointed when I received my iPhone 7 when it didn’t work, but a 2nd phone was sent out and so far so good. I didn’t like the run around from 1 department to another trying to figure out who was responsible to sending back the first 1st claim. I was on the phone literally 1 hr and 45 minutes.

Very understanding and very prompt in sending us a different phone when our son lost his phone. We have not had to use our insurance on our phones before but it was very easy and very worthwhile. Our experience was great!

Our phone was stolen which is devastating in itself. However Asurion made the replacement quick, easy, and stress free for us. Thank you for making a very stressful situation a little easier. Our new phone was shipped and received within 2 days of the claim.

I broke my phone on a Tuesday and had next day shipping. It was such a fast experience. Received my phone the very next day. Less than 24 hours being without my phone. It came right on time for the Thanksgiving holidays.

After submitting the claim the device came the very next day. It shipped in a very timely manner and we were able to get the replacement product working quickly. The product is refurbished but we are confident in the warranty.

Bought items from both Home Depot and Walmart not knowing Asurion was providing warranty for both items. For instance, I was under the impression the Home Depot offered their warranty because of the name, however didn't find out different until my 2 y/o washer stopped. Asurion would not cover warranty I paid for. Even filed with BBB. Don't waste your money with them. If you find they're behind your warranty, just ask for money back.

Great experience. Phone came super fast. Thank you so much. The money spent on the the warranty is so worth it. If I had to pay for my screen it would have been $350. Everything was done easily online and in two days I had a replacement.

Outside of price I had to pay 149.00. I had the insurance for 10 yrs. 1st claim. But glad for new phone. Should have been less. Add it up *** but we all knew to make it. Next should be free replacement.

Great service. I was real pleased with the product and customer service. Would recommend to everyone. Reliable company with excellent customer service and the phone came just like stated within one to two days. Great.

My battery was no good on my older version iPhone and Apple could not readily replace my battery. I called, entered a claim, electronically sent my claim form and received my replacement phone within 24 hrs. Excellent customer service experience. I am completely satisfied.

There was a warm reception and information was immediately utilized to process my claim. I’m extremely pleased with the service and time that was needed to turn around my situation. My phone came in time for my trip so it was truly a good experience for me to order my phone.

Replacement phone was received the next day as promised after report of loss. No service complaints since. Not much more I can say, as I am a retiree who uses his cell phone, an old-fashioned flip-phone of the pre-"smart phone" era -- only to contact his wife when she is not with him.

The lady lady that help me finish filing my claim was really helpful in help me get finished and get my new device on the way. I thank her for all her help. She was nice and she knew all the things that I need know.

They were kind and considerate to change my phone out twice because of problems with both of my phone. My new phone is working out great. So glad I got Asurion on all my phone.

Scheduled 1 week ago for simple screen repair. No one shows up. No call or explanation. Talked to Asurion customer support, and they have no contact with tech. Offer to reschedule 1 week later or drive 1 hr to one of their 3rd party repair shops. Poor service and even worse service recovery.

Our experience with your service was very good. My request for a replacement phone due to a broken screen was easy and the product was shipped quickly. I received instructions via an email and also text and printed instructions with the phone. Although I did lose some contact information in the transfer it was not too much and they were easily replaced. Thank you.

I wish it had not taken 8 times of getting in touch with them in order to get my cell phone fixed/replaced due to the battery not wanting to charge and battery charging area wiggling. I really wish I could have given higher rating, but after months of getting upset and having to constantly reset all settings, and phone to factory settings 8 times, I'm beyond irritating that I was helped properly before.

Representative was very helpful, resolved my issue first time so I didn't have to call back. I will do business with Asurion again for all my protection needs. The process was easy and not complicated at all. I will recommend asurion to my friends and family.

It was a Very easy process for obtaining new device and returning the damaged device. Customer service was Courteous and professional. The process was explained till I understood. It well. Would recommend Asurion. Able to fill out forms online as well as calling.

Thank you. Everything was great. I would recommend your company in a heartbeat. You got me the correct phone. It was easy to download from the iCloud. Everything is in good working order. Thank you for getting me back in business with my phone.

My iPhone 5s broke on a Monday afternoon. It kept shutting off. I needed to be in contact with a friend whom I was bringing home when she would be discharged from a hospital on Tuesday. I contacted AT&T support in the early evening on Monday. They transferring me to Asurion right away. A replacement phone was ordered. I was very surprised to see the FedEx deliveryman walk in my yard before noon on Tuesday with a replacement [iPhone7]. It was completely up and running by the time I left for the hospital at 2pm. My thanks to AT&T, Apple, Asurion and FedEx.

The experience was excellent. The Rep over the phone did a great job. I will recommend a friend to Asurion. Even the process of the shipping through the mail. The Rep explain everything pacifically over the phone. I’ll rate the whole experience 5 stars.

Asurion handled my husband's claim very quickly. The technical support and me explaining what had happened to his phone they were very quick and reliable to get it taken care of in about a week and a half. My husband and I are very pleased with Asurion and their support team. Thanks again, Connie and Rick

Easy to follow instructions from your account on the carrier's website. The replacement phone came in 2 business days with setup instructions and return instructions for the broken phone. They even included tape to seal the box before returning to the post office!

Very helpful to get my replacement phone!! Very easy process starting at the ATT store and to returning my old phone. The staff was very helpful and offered good advice to help me get my new phone back on and running properly. Thank you!!!

I just want to thank AT&T for assistance with my replacement device. I’m glad to be a part of AT&T. Anytime there’s something I need I can always depend on AT&T. I was happy with my service from Tech. Thanks.

The representative was very knowledgeable and polite and helpful. In spite of my accident with a newly replaced phone Asurion replaced it without a problem. I was very pleased with the speed and efficiency that my phone was replaced. I did not like the service from FED EX with my first replacement. UPS was much better with the second replacement phone. I will recommend Asurion to anyone for phone protection.

My phone broke so I got A new one. Then once the phone was delivered I couldn't find it. I was Told FedEx left it on the front porch. I searched And couldn’t find it. So I was Sent a second phone. I eventually Found both phones on the side porch surrounded by my children’s toys and sent the extra phone back. The staff was kind, understanding and prompt. Thanks for your help!!

I was very pleased with the people who handled my claim of a smashed and lost iPhone, which I did lose until someone found it ruined. It was then useless to me. I went to AT&T and the people there filled out an insurance claim for me to get a replacement. The new iPhone came in the mail and AT&T helped to set it up.

My daughter’s phone screen was completely shattered and we had difficulty disconnecting her iPhone. The representative was thorough giving us easy step by step instructions. We were completely satisfied with her new phone and warranty. I only wish that the deductible was less being that we pay in the insurance every month.

All I can say is the people that I spoke and dealt with represented your company very well. I give Asurion two thumbs up and more, awesome experience, and is runned very well. I have no complaints about Asurion at all.

My phone was lost/stolen on Sunday. It was late, so Monday I went to ATT to find out what my options were. They gave me information that I needed, I submitted the information Monday at noon. I was pleasantly surprised to receive my replacement device in less than 24 hrs. I did have some issues restoring some backup information but Apple helped me with that.

All went great, process was very simple, I did not take much at all to file a new claim, submit it and processed in a very efficient manner and just like that, over the weekend I received my replacement iPhone.

So much emphasis is put on security and has to be but then why stumble on security? Why be so secure and safe and then blow it? I was told three times they can't (won't) send to PO boxes because of security measures so I had to use a false address to have my deliveries. Twice I came home to my RV which I live in at a lake to find my package on the step of my RV. In a campground. On a lake. But not in my PO box, that's insecure.

Quick and easy to submit for replacement. The website is how I submitted my claim and I found it simple to use and the replacement arrived quickly so I could get my device switched out and replaced. I would definitely use this service again.

We lost a Phone in a lake. Asurion shipped a new phone on next day delivery. It came and we were back in business with only a day's break. The folks we talked with were very helpful and we were impressed with the efficiency.

Everything swiftly And correctly. The person on the phone was very helpful with the process. New phone arrived very swiftly and everything was accurate. Thanks for a job well done! The new phone worked great without any glitches and set up was very easy on the new device.

No issues at all. Prompt response. Had replacement phone within 24 hours. All handled by email. They received old phone. Sent another email to let me know they had received it and have done a follow up email to make sure I was happy.

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My iPhone X's screen quit working and since I had insurance I figured I would be able to receive a replacement without any issues. Unfortunately, this company makes me provide 4 forms of identification through paper form and even faxed if you cannot scan as if it was 2003. Even an affidavit is required with my signature because the 3 forms of identification while logging were not suffice. Yes, the next day shipping of the phone sounds great but it's not till after I find a fax machine in the old town dump.

Customer service representative was courteous and professional. Replacement process for lost phone was efficient and fast. I would recommend this service to anyone who is anywhere short of super careful!

Easy claim submission process and everything else was fast and went smoothly. Only complaint was I had an appointment at 3 pm that I had to rush home from work to complete. But the only thing they did was ask for the password to my acct and told me I can do the rest myself.

My 2 claims were processed quickly and the customer service representative was helpful and very courteous. I have received one of the units claimed and the other I received notification of a delay in delivery of about 10 days instead of 5, this is the only negative.

The representative that helped me was very nice and patient. Talked me the whole way through my process with no problem. Thanks so much for the support. I would recommend you guys to anyone because I had a great experience.

From start to finish the process was so easy. Every step was explained in detail. My new phone arrived exactly when it was promised. Instructions were very clear which made setting up my new phone a breeze. Return shipping was also quick and easy.

It was easy to submit the claim with the help of the ATnT representative, (we are not so tech savvy). The whole process was fast and easy. The shipping was also fast. The overall experience not so bad. Thank you.

I was very happy with my service regarding my phone repair and replacement due to a shattered screen. My replacement phone came quickly and the package included a label to return my damaged product. The claim process is very easy to submit. I would highly recommend Asurion to anyone.

Fast service, easy to file online. Mostly done online but had a few questions. Great people I had interaction with all. Shopping paid and easy to send back. Wish there were more options on replacement phone but it’s ok. Thank you.

Service by Asurion was great. BUT the package sat at shipping depot for 2 days not moving should drove there to get it. The other thing was setting up phone hardly any instructions, had to go to Verizon to get it going, of course at no charge. All was good but could have been better.

Did a wonderful job, was very please with the customer service. I will recommend my friends to try this service in the future, really know how to take care of the customers, will use this service in the future. Thanks a lot.

This was an awesome experience. It was a Friday afternoon when I entered the claim info. It was a very easy process, and did not take very long. And the replacement phone was delivered Saturday morning. Amazing! I would definitely recommend.

Very fast on getting my new device to me. Great experience. Was very quick and easy. Definitely would recommend a friend to Verizon so that they could share the experience and get the insurance. You could possibly include a USB phone port adapter just in case someone doesn't have theirs from when they purchased their phone. Very timely as well. Thanks for the service!!

My phone was stolen and Asurion responded quickly to my concerns and made sure I had a phone the next day! I called Pro Tech to get activated and they was also friendly and very helpful and answered all my questions and also made sure my line was activated!...Thank you so very much!!!

I could not get the problem resolved online, but once I called, it got resolved right away. Maybe there is a need to review the form used to file the claim. The person I spoke over the phone was very nice.

After a terrible experience with trying to get my phone fixed at the Apple store, I was pleasantly surprised with the customer service at Asurion! It was unbelievably easy to submit a claim, pricing was fair, and the delivery was super speedy. I couldn’t ask for anything more! Thank you!

Filed a cracked screen claim, waited 11 days for first avail appt. Tech never called in window, then said repair was complete. I called and options were to reschedule 9 days later or order a new phone and pay. No refund of deductible, no discount on phone. Just two bad options and tech lying that repair was completed.

Asurion was fantastic at helping me to set up my replacement phone. It took a couple tries but everything is working great. It was probably my fault that it took a couple tries since I am not one who constantly stares at my phone.

I had a screen replaced and the technician was great, but the phone starting glitching later on that night. I call Asurion the next day and a new phone was on its way. It arrived quickly and in perfect condition. Thank you!

Asurion is wonderful. Filing a claim is easy. They are very quick with responses, service and delivery. Fantastic service with easy access to filing claims when need be. The instructions are simple to follow and there are numbers you can call if any assistance is needed.

The affidavit was kind of a pain since we don't own a printer and it had to be printed and signed but it was an overall quick, easy and good experience. Did it all online because the hold times were ridiculously long.

Your people were polite, knowledgeable and friendly. They made the setup of my new phone very easy. I was impressed with the speed of the claim settlement and the arrival of my replacement phone. I will be keeping my phone covered by you people for the foreseeable future. My thanks and compliments to all who made this happen.

Got my phone the next day. It was a little hard to figure out at first but as soon as I got it was super easy. Very reliable on getting the phone the next day. Very easy to talk to and very easy to get a hold of.

Great response time on filling claim and approving it. They didn’t have the red iPhone 11 replacement for me but substituted the white one for me and got it out to me within a day or two. When going to activate my phone, they were quick and easy to work with.

Did it online and it was fast and easy! No contact with a customer service rep at all. Your online claim is wonderful and efficient! Makes it easy for anyone to file a claim even the not so smart tech users.

It took a while to find that the old method of working with Asurion no longer existed. It took a long time to get thru the Verizon system to find that we had to utilize a separate system. The new system works well and the phone was delivered as promised!

Received a replacement device, it came quickly, as have all devices replaced in the past, the problem was the phone they sent. Refurbished piece of garbage. When I went to request Warranty which all replacement phones come with 90days they refused to warranty the phone. After 1 month of battling I was able to do an upgrade with Bell. When I did that Asurion canceled my claim, Would also like everyone to know that the refurbished phone sent has someone credit card address and named stored in it, so think long and hard before you send them back your phone.

Very quick delivery of new replacement phone. Phone is an excellent condition refurbished "new to me" phone. Very easy to deal with Asurion. Would definitely recommend to a friend. As expensive as the phones are today, it helps to have assurance for those times when irreparable damage occurs.

Our claim for replacement of two iPhones was handled rapidly and efficiently. The replacements arrived within two days, and returning the current ones was easy. Instructions for programming was clear, and I was able to do it all myself! I am very satisfied with the whole transaction!

Fast service! Love this warranty program! I have had to use it several times and have always had a good experience. Hoping I will not have to used it again, but if I do, I know it will be fast and easy.

Service was great, opened claim but wasn't ready to file yet, was explained had up to 60 day. Was amazed how quickly phone was received in one day. Service in helping us transfer the phone data was easy. Phone was taking little longer so tech offered to have someone follow up within half hour and they did. Glad we have such a thorough company to work with for insurance claims.

Great. No complaints. Customer service rep was exceptional. I didn't have to repeat myself, I felt she listened to my concerns and went to work processing my claim. I was able to follow my claim from start to finish online.

No help when dealing with customer service on the phone; however, tremendous service at the AT&T store in Flowood, MS by LaToya. Wonderful representative for AT&T. She solved the problem and we were out of there in no time. Recommend her for all iPhone needs. Thanks, LaToya!!!

Everything looked great, received good phone, fast. BUT, it had an older IOS software on it and we could not do a restore of saved backups. Had to update IOS first and this took weeks... would not run over internet, without going to a public facility to update iTunes on PC, then connect and upgrade through iTunes. Was quite a hassle. Why would you not send a phone with the latest software already downloaded?

Very poor customer service. My claim was denied because I refused to give personal information of someone else who was not on the account. Agent said this was the only way to process the claim. After 3 hours of run around they eventually sent me forms to fill out and processed the claim.

Got a replacement phone so fast! Will use this again for sure! Thank you for showing us to use this service! Will definitely keep the coverage we have. Phone replacement is working very well hope my husband's old phone helps someone else.

Ya'll are terrific, I loved my Apple 5S iPhone, and was very sad when I accidentally broke it... I am so glad you came to the rescue, I still haven't totally set up the new Phone you sent but am working on it... Thanks again, Vince

Claim assessed and completed very quickly! Phone replaced and delivered within 24 hours! The process was simple, the contact and communication was great and as I said the decision was made, Asurion clarity of the way it would happen was great!

You response is so fast, I’m very satisfied with my phone. Thank you! The ability to do everything online and receive a phone within 24 to 48 hours is great. I was inconvenienced for to long. Thank you for all that you do to make it happen.

The people at Asurion were very helpful and promptly sent new phone. So worth having insurance! Thank you, thank you, thank you. I was only without my phone for a few days. The people at Asurion were great to work with. I highly recommend Asurion for your insurance needs.

I couldn’t exit cloud services or erase any of my saved stuff on my previous phone before returning to you.as the screen and home button were broken. So I’m hoping this can be done away with before it gets used by anyone else, if repaired.

Your response to my claim was prompt and efficient. I enjoyed talking with the representative and they quickly handled the claim. If I have need of filing a claim again in future, I know it will be handled professionally and well.

I broke the screen on my Samsung Galaxy s7. I loved that Asurion sent a technician to my home to replace the screen. Unfortunately, the replacing screen was defective so Asurion replaced the phone. The replacement arrived the next day and I was able to restore all my apps and data with help from a Verizon employee the same day I received the phone.

Yes, very satisfied with my process. I was up and running within 24 hrs. No time lost really, I would recommend Asurion. For people who don’t have insurance on their phone. Keep up the good work and friendly customer service.

I had a broken screen, and the fingerprint stopped working. I filed a claim and it was handled quickly. I received a phone quickly and the tech got me up and running. I was amazed how fast it all happened!

Received replacement device as promised. Also it wasn't hard to reach a claims specialist. My questions were answered promptly. My only issue was that the person who stole my iPhone had already changed the phone passcode and applied for I forgot password and completely changed everything so my pictures and app settings were a total loss. The iPhone wouldn't let me set a new acct.

Yes, I would recommend my friends and relatives. Asurion Techs are very concerned with solving all issues. They are easy to talk with and very knowledgeable. After resolving my current issue(s), I feel welcome to reach out AGAIN if needed. THANKS for being the BEST Asurion!!!

I like the person I working with. The only thing I am unhappy is the replacement phone. It was a Galaxy s9. Is smaller that the LG G7 thing I had. I do not care for the phone all. But again the person I worked with was great. Service was fast. Could not ask for a better rep. She is what makes your company good.

Very fast, cooperative, they did as they said on the agreement, cannot asking for anymore, they help me from a to z. They make sure you get online very quickly, without their help I would not making it, thanks very much.

Got the replacement faster than expected! Quick and easy activation! Very polite both in store and on the phone. Answered all my questions and gave me additional help. My husband and I were pleasantly surprised by the swiftness in which we received the replacement phone. I really appreciate good customer service! Thank you.

DO NOT BUY A PRODUCT PLAN THROUGH THIS COMPANY!! I bought the plan through Walmart when I bought my laptop. Now, not only am I never using Asurion again, I’m never buying electronics through walmart either if they’re offering this crap service. I wish I could give them zero stars. They’re completely ridiculous. My laptops LCD broke in June. I didn’t have a computer or internet or money to print a shipping label. I had to wait MONTHS for them to ship me one. Then I had to pay for the box and stuff to ship it in.

Received call confirming appointment, the repair guy showed up minutes later. My phone was repaired and working like new. No hassle and great service! First time I used this service and the people couldn't have been better. From the initial phone call to the actual repair!

Everything was fast and easy to get my new device. They explain step by step in how to do everything so friendly. Excellent customer service and didn’t have problems with my new device. I will recommend this service to everyone. Thanks for your service and technical support.

Very smooth and fast transaction. I was assisted quickly. My new phone got to me very fast. It was very easy to send the cracked phone back to them With the envelope and the postage paid. I’m a very very happy customer.

Great customer service. Representative was very helpful on needed questions for clarification. Information helped to make the decision that I am happy with. Individual was very knowledgeable on the various details of the various models of the cell phone that I was interested in buying.

Everything was easy and painless. The process has been simplified compared to how it used to be. Asurion takes care of your insurance claim needs without making it confusing for the customers and they are willing to assist with setting up your new device.

Great customer service. Prompt response. Could have made the website a bit more user friendly once you have a problem with a replacement device. I had to drill down quite a ways to get a contact phone number. Once I found it though, they were quite helpful.

Great coverage, easy recovery and no hassle! My experience with my loss was hassle free and complete. The recovery of all my phone data was perfect. I will recommend this coverage to anyone I can. I am a fan! James

Dropped my phone on tile and cracked the screen. Filing the claim was easy. I shipped the phone and they repaired it, at least that is what I have been told. We are almost two weeks out now and still no phone. Each time I call I am told it was shipped and will arrive tomorrow. Still no phone. I am beyond frustrated. One department says it was shipped. One department says it's in the warehouse about to be shipped. 7 days later, still no phone. I have no idea what to do now.

Very expensive after paying 15.00 per line for 5 years and still have to pay over 100.00 for any replacement - a lot more for "flagship" phones. Service was prompt and agents were courteous and thorough. Replacement devices have always been like new and not like refurbished so I have appreciated that.

The phone was fine, but the instructions to set up were ONLY if you are a techie person. I ended up spending over an hour at my local Verizon store, then another 1.5 hours at home using Samsung Smart Switch to get my calendar and all data transferred. The set up instructions need to be made easier for those of us who might have a harder time with set up. They were obviously written by someone very techie and so, left the rest of us on our own to figure out how to make the phone usable for our needs.

The staff at a local ATT store set up an exchange of a broken phone for a replacement. The replacement arrived within 48 hours with all the expected pieces, transferring content was easy and the new phone is fully functional. Returning the broken device was easy as well, all the necessary packaging and a return label were included with the new device.

My daughter had her phone stolen 3 days before she was leaving for holiday in Europe. Asurion processed the replacement and had it delivered in time for her to set up before she left! We feel much better about her safety. Thank you!

Phone screen was shattered. You replaced phone within 24 hours, great service, thank you for your prompt. Reconnecting was easy and so was the return process. The only issue was that the liquid glass screen saver had to be done on the new phone and that cost another 80. Plus the deductible for the insurance.

Very fast service. Made my insurance claim Saturday and had my new phone by Tuesday. The representative was very nice and patient and understood right away that I’d need a new device after explaining my situation. Would definitely recommend to a friend 100%!

Excellent customer service. My phone has been stolen and they replace it within a few days. Efficient service and very prompt, the instructions were very easy to follow. Every time I had a question they respond very well and guide me through the process. When I got the new phone also they gave me specific instructions.

Just good friendly service. Thank you - It's nice to know I have this protection. You make it easy to receive the new phone and then ship it back. I did pay the insurance for quite some time so hopefully the service can continue...

Filing the claim is like being interrogated for murder, constantly felt like they were accusing me not helping me. I was told 4 times I'd receive my replacement in 1 day. Their website states you'll receive your new device within 1 day of your claim being approved, don't believe it for one second. I'm waiting four days for my replacement. My shipping info even states overnight shipping but still takes 4 days so keep a backup phone handy. It's not very pleasant. Good luck my friend!

Restored phone delivered two days after I finished the claim. A very easy process to send the damaged phone to Asurion, and even easier to get all my info onto the restored phone. The restored phone came with both a new charger and headphones.

Replacement for my stolen phone was prompt and the associate I spoke with was very courteous. This is not my first but about my fourth through my many years making a claim with Asurion and I have always been more than satisfied.

The experience was good. Clear and easy instructions on how to send old phone back and how to program the new phone. We did not have any problems with setting up the new phone and the customer service people with very helpful.

Your quick service which kept my family in touch. Love that it was all through your portal and convenient. We appreciate you. Four stars because there is always room. For improvement! Thank you so much! We appreciate your help and your service!

I was amazed at how fast and easy I got my replacement after my iPad screen got shattered. I got my new iPad within 24 hours. Also, the instructions for the replacement were clear, easy to follow and they made the process simple and efficient.

Quick and reliable service. The online claim process was very user friendly. I like how the return process and packaging made it fail safe and easy. I would recommend anyone with an expensive smartphone to take advantage of this service.

Submitting claim online was not too difficult, and phone was delivered the next day to my daughter's place of work. Affidavit was an additional step and a pain, but if that's what it takes to prevent fraudulent claims then so be it.

Fast and efficient service, I am very pleased it was quite gratifying to know that you have Insurance and you were respected to the uttermost, from my personal experience, I want to extend my congratulations for the professional courtesy rendered.

Technician came to my business to replace the screen on my SmartPhone, but the phone had damage on the back & was not able to perform the repair.. He set up the process to have a replacement phone shipped, I followed up online to process claim & received a refurbished phone the next day. Outstanding service! Dropped my old phone in the mail & the claim was completed. Extremely satisfied!

I had a difficult situation made easier. I was treated with respect and I received a replacement phone very quickly. I’m extremely happy with everything thing. I’ve had this insurance for many years on all my devices and will continue to protect my devices.

Asurion has always been very helpful, they always make sure I get my broken device replaced without any problem, I'm glad that I have the protection instead of paying for a new phone full price, keep up the good work.

Easy to use website, ordered my phone at 5pm and still got it the next day! This is my third time using Asurion and I’m always left satisfied! Return is super easy and seamless. Completely recommend to any iPhone owner.

Easy transaction. All worked good. Fast on the shipping aside of having to fill out the affidavit. Other than that seemed to be a smooth transaction with the company. Would work with them again. Actually have insurance on all my phones.

Replacing my damaged phone was much simpler than I ever thought it would be. The agent explained everything on the phone. I was grateful. The package to return the damaged phone and the new phone came in one day. I did not have to be without a phone. We live in a very rural area and rely on our cell phones for everything.

Phone was reported stolen to Verizon who sent an email to fill out the form for Asurion. Received an instant reply back after sending in paperwork and received phone the next business morning. Thank you for the quick response and delivery of phone.

My experience was satisfied. Fast and efficient. Thank you for your help, I’m thankful that I get this insurance for my new cell, I will recommend this insurance to my family and friends, the experience with your insurance was good.

Awesome service, I thought that I was going to have to go through the runaround but instead they not only fixed my issue but they found that I could get a upgrade and they gave me even a better deal and they upgraded my watch. Thank you for all the help.

Got replacement phone very quick. Agent that I spoke to about claim was very helpful and went the extra mile to make sure phone was sent out next morning and shipped out in less than 6 hrs of making my claim.

Making contact with a rep was prompt and courteous. I am waiting for the replacement phone. I appreciate the professional manner my issue was handled via the CHAT option. I further appreciate the value of insuring my phone with Asurion coverage because of their immediate and friendly customer service! I recommend your coverage and service for each/all Verizon clients!!!

Extremely fast and helpful service. I received my phone in two days and the website ran very smooth. I received all of my return information which made sending my damaged phone back very simple. The call I had scheduled to receive happened on time.

The insurance claim process was very easy to understand, Got my replacement phone very quickly and without any problems. The return process was straightforward and understandable. The return package was pre paid postage via US Mail which included a tracking number to track your return order.

I had great customer service and problem solved when 2 separate visits to 2 different AT&T stores, a phone call to AT&T help, and a transferred call to Google could not fix it. The patience and willingness to work toward solving the problem so my phone would work was gratefully appreciated.

During my 11 years with AT&T paying my phone protection insurance, this is the 1st time I had to make use of it, but I have to say it was worth it being paying it. I also received great customer service over the phone from Asurion.

I took my damaged phone to authorized dealer and the attendant spoke to me during the process of the insurance claim process. She was very helpful and instrumental in placing the order for my replacement. The replacement phone arrived at my home in 3 days. I returned to the AT&T dealer and made the changeover to the the new phone. I returned the old phone the next day. Pleasantly surprised how fast and efficient this was.

Our cell phone was broken and the technician who came to our house made it worst and the phone could not be used anymore. Asurion replace the phone, but the refurbished phone had problem as well. Asurion then sent us a brand new phone and took care of problem. Thanks Asurion.

Filing my claim was easy and painless. I loved that I could file the claim online and received immediate updates on the status of my claim. I also appreciated being given the option to upgrade my insurance package. Great self service options!

I own a business and a technician had his tablet stolen out of his vehicle while doing work at a customer's home. Asurion had a very easy process for applying for replacement and the new tablet was replaced quickly. My technician had little downtime without his tablet.

My sons phone broke the night before I left on my honeymoon. I called on the way to our destination & got everything arranged. Everything was taken care of while I was gone without any issues. Thank you for having the easiest & friendliest customer service Department!

Thank you for your support and help. I dropped my phone and the response was so smooth and fast. When the new phone got here it was very easy to set it up and transfer everything from one phone to the other.

At first, my claim was disqualified when I did it online. So, I called the toll free number and I received the assistance in getting my claim for my replacement phone processed. From there, everything was done fast and efficiently. I’m very satisfied with the service that I received!

My phone was stolen and Asurion took care of me ASAP. The customer service was great. Everyone went over and beyond to assist me with my needs! Thank you Asurion!!!! Keep up the great service. :) I would recommend Asurion to the world for service needs!!!!

Fantastic. The phone had damaged presaure sensors, and we simply started a claim and within a day a new phone arrived. I called customer service because I was unsure how to disable "Find my phone" and the woman "Terry" was super polite and helpful.

I have never had such a pleasant experience, the quick and professional easy process. I am proud to know that I have my recommendation. One hundred percent with you, thank you for everything. I will recommend to my friends the service along with my experience..

I received my replacement phone in 2 days. The customer support specialist was awesome with helping me set up my new phone and transfer over all my data and apps. New phone is working great. I am one very happy customer!

Very fast and courtesy service. Got my new device sent right out to me so I wasn't long without my phone and good follow up. I will definitely recommend Asurion to my friends and family has their mobile device insurance.

Thanks for prompt delivery!! It was awesome! The person that help was polite and professional! I recommend this service to all that need insurance for their devices! My family will always use your service for security and protection. Thanks again!

I was not completely satisfied with my experience. I had to call several times before I received the correct information. I was getting conflicting information. I didn't receive everything Ms. ** said I would. She was the initial person who took my claim. Then I spoke with about 4 other people after her. It was my first claim and it was just so frustrating. I hope I have this phone just as long as I did the one I am returning. Thank you though for at least send the phone.

The online process was very easy and the prompt delivery of my new phone was even better. I was leery about using the claim center but after this experience I will not hesitate to use them again. I do however wish I didn’t have to pay additionally after I pay for the service monthly.

Thank you for your good service. I did get replacement phone but not prepaid envelope to send phone back. Had to call customer service to resend envelope. Just received it yesterday 11/18/19. Thank you very much. Sending phone back tomorrow 11/20/19. Thank you very much. Aloha

I received my replacement phone the next day, but it gets hot when I use it. Someone helped me transfer my info to the new phone. The service was great, the phone is questionable, it gets hot and the battery drains fast.

I had a touch screen issue with my iPhone XS Max so I filed a claim online at approximately 2 pm in a Thursday. The process was super quick and easy. Just a bit of information needed about the phone and by the very next day around the same thing I had a brand new phone. They had overnighted next first day air a new phone. I was super pleased with the turnaround and ease of the whole process. Definitely worth it!!

We were very pleased with the fast shipping and the ability to track the new replacement device. The phone set up by tech support was very helpful and got our phone up and running in no time. Definitely pleased with the product.

Asurion took our claim immediately after my daughter's phone was stolen. The phone process took a long time. I was told to expect an email with a link to provide my ID to complete my claim. My email address was verified at least three different times by three different people. I did not receive a link. After a week I attempted to contact Asurion again. While waiting on the phone I opened the website and saw I was able to complete the process online. While I was dissatisfied with the phone process I found the online process to be very straightforward and user friendly.

Very timely and good communication. The device was replaced and came well packaged. I had an overall excellent experience. Very good support. I would recommend maintaining mobile insurance on all your lines. Thank you for working with me on replacing my device. I highly appreciate it.

From the minute walked in to the minute I left I felt like a value customer, customer service excellent and patience. Help me understand more than I thought I know. Awesome guy Asurion. Made my trip all worth that much more. Thank you.

After the fiasco of the first replacement phone that was sent out, rejected due to name confusion and never signed for, and untraceable because of invalid tracking number, the second replacement delivery went smoothly. There was a lot of initial confusion that could have been avoided.

The replacement phone arrived as expected. Setting up the replacement iPhone 7 went very smoothly. A few minutes on the phone with the representative and the switch over was complete. I'm glad we had the insurance as not having a fully working phone is without a doubt a challenging experience.

This was a great experience. They answered all my questions and did not hesitate to provide me with my phone. My phone was delivered to me as I was told it would. The associate was professional and polite. I would recommend this company to all of my family and friends.

Everyone I spoke to was AWESOME! What a great team. I don’t remember everyone’s name because I called several times (most of them my issues.) Each person was so patient and kind! Thanks for the great customer service. Thanks again!

Unless you can go without your phone for 2 weeks don't waste your money on a warranty. When I bought my phone I also purchased the extended warranty, I have had to use it in the past and always felt it was worth the extra money. I ended up having issues with the phone not staying charged so I filed a claim. I filed a claim online and received an email stating that a return label would be MAILED to me (I guess e-mailing a label would be too convenient) and that once the item was received, the new phone would be sent to me with 2-day shipping. It took a full week to receive the label, no big deal.

The experience was excellent, a little confusing at first wrt to the affidavit as the person on the phone told me I had to print it, sign it, scan it and upload it back to the website. Even though I told her it looked like I could sign the affidavit on my phone. I eventually hung up and did it all on my phone.

It was easy and the replacement phone arrived right away. It was easy to set up and the pro tech agent was great. Due to the damage of the phone we were unable to retrieve the phone's information but was able to salvage some of it.

All went good. Wished I could have picked a different color but that was not an option. I wanted the same phone, just thought about changing colors. No big deal. I was surprised by the cost. I didn't realize the insurance didn't cover the total cost of the phone. Besides that everything went great. Thank you.

I am Amazing very satisfied, very fast and I received my new phone very quickly. I enjoy having AT&T as a carrier. And you guys have my back on the insurance side. Which I enjoy. Thank you so much for helping me out with my issue. Amazing amazing amazing!!!!

Overall experience was fine. My issue lies within the multi-step process. There was a lag between steps and it was a bit difficult to follow. My suggestion is to automate the process so that it is seamless (lessen the wait) and customers can see their progress as they complete each step ( I didn’t know if another step would be waiting after completing any steps). Once steps were completed, my new iPhone 11pro was delivered in excellent condition and a timely fashion, but it took me days to complete the multi-step process. Note: I am also not the primary account holder, so submitted documents, was told hours later to resubmit from primary account holder, resubmitted, and waited hours for next step.

I put my claim in and had the phone the next day. The phone had been dropped and it cracked the screen and no longer would turn on after that. I had no trouble on your site. It was easy to follow. I would recommend this to anyone buying a phone.

Great customer service. She explained everything to us and went through the entire process with us. I would get frustrated and she would calm me down and explain once again to me. Who does that anymore? I have never had a problem with the service.

The agent was awesome. Very knowledgeable. The agent was very patient with me since I had to contact my mother about her phone during the claim. I have always had great assistance using Asurion. I am returning the package today.

I lost my phone in a boating incident. It was replaced immediately. The replacement phone’s touch screen didn’t work. I called and received my second replacement phone the next day. Calls to help set up the phone was quick and very helpful. I appreciate the customer services very much!!

I was very pleased with exactly how my insurance handled this claim. Everything was as expected. I would definitely have no hesitation using the service again. My horse had crushed my screen of my phone completely! They sent me a Phone the next day, and I was able to be up and running with no problem.

Good service as expected, and for the many years as a client of Verizon and subsequently Asurion. The process of filing a claim and processing a claim is streamlined and clear. The speed by which the replacement is delivered is very good as well.

Quick service. Easy to use. Your customer service was excellent. I would recommend your service to friends and co-workers without reservation. I'm considering upgrading my plan with Asurion. I received my replacement phone the next day with no issues.

I have never had a problem. Quick response time. Smooth process. I dont mind paying for insurance when your taken care of like this. I always tell others they need this insurance on their phone. Well worth the money. Thank you.

I had an amazing experience getting a replacement phone. The tech I chatted with was knowledgable and efficient. It was a smooth process. And I liked not having to actually telephone in and talk to someone. She was awesome. She explained everything fully and knew her stuff. I was pleasantly surprised.

The three different individuals I spoke to were very helpful. Each one made sure I understood what step we were on and what to expect. Because I had no previous experience dealing with needing a replacement phone, I needed extra help.

Was a good experience. Response to claim was quick. Paperwork easy to fill out. Phone arrived on time. Only issue is that, although the account holder is one person. The phone in question doesn’t have to be the one the account holder is using. Hence I had to wait on the account holder tote time code.

I ordered a replacement I-phone for my elderly father due to a battery that would no longer support the phone. Even though the commitment was to deliver in 2-3 days, received the replacement phone the next day. I was also pleased that I received a 50% discount on the replacement price since we hadn't used insurance previously. Returning the faulty device was easy, as all materials were provided for USPS return.

Still have the same issue with this Note 8 that I had with the Note 5. A telephone reception and audio play issue concerning Bluetooth speakers. Tech did his darnedest (that I know for sure). NEED other tech help.

The only problem I had was with the number they give you to activate the replacement phone. Transferred me 3 different times and had no voy go to a motivate a business account. I ended up just doing it myself. A lot quicker.

I called and the same day, the phone was sent out. Super easy. I’m now adding Asurion to our other phones also because this was so easy and the lady when I called was so friendly and helpful. The lady instructed me on how to make a claim and it was seamless. So awesome!

Had to have my phone replaced. They told me I'd receive it within 1-2 business days. I think I recieved it in less than 24 hrs. I called to active my new device and was helped by a friendly and knowledgeable person.

I am pleased with getting the phone however you want the old phone back and I told the representative it was smashed and unable to be used. Must this phone still be returned. I have no way of getting my information off of it.

Very pleased with the replacement phone and how quickly it arrived. Was upset that I could not track the package at all but it ended up being delivered without me knowing. It also took 2 hours to activate my new phone but once I called back the fourth time the man was very helpful and apologetic.

They replace my phone so fast. I had cracked the screen! We can really count with Asurion. The doing everything online is so much easier than talking to someone on the phone. I am so happy the I can count on the y’all if something bad happens to my phone!

I didn't have one moments problem and actually my phone arrived way before time so I will deal with you all if I have any other problems with a phone that I know my issue will be solved and I hope to have the experience again.

The customer service representative who assisted me was absolutely tops! She was very knowledgeable, very kind and patient with me. She was very prompt when we had to stop the process and wait for the information from my old phone to be downloaded into the iCloud.

Had no problems at all. You pay your deductible. They send you your phone. Don't forget to send your damaged phone back or you will be charged hundreds of dollars for not sending it back. It could not be any easier...call or go online. Will only replace with like phone that you had. Great experience.

Filing the claim on the phone after trying to do it online worked out much better. Very prompt service and received replacement phone the next day. Don't recommend online and dealing with Pro Tech. Long hold time. Especially bad with a defective phone.