Asurion Reviews

Extremely fast service, super impressed! Placed my claim on a Friday night at 9am and received a new phone the next day at my house by 11am. Very happy that I pursued and have the damage insurance for my phone.

This was probably the greatest experience I've ever had with any customer service representative. She was very helpful and made sure I got exactly what I was needing. She went above and beyond and made sure i was completely satisfied before our call ended. I would recommend Asurion to anybody.

My phone was thrown in a swimming pool, and the battery was fried and only worked on the charger, kinda... I did the Asurion insurance claim. They were fast and able to get me a new phone the next day.

Was a awesome turnaround. Filed claim on a Friday and was approved, shipped the next day and received the phone on Tuesday. Was a 5 days turnaround. Was with a phone for a short period. I am glad I purchased the extra coverage now.

The 2 associates that we dealt with were fantastic. I did not catch the name of the women on the 1st attempt. But did get the name of the man on the 2nd attempt. Sean from the Nova Scotia office. They were both fantastic and went way beyond normal customer support. Sean recognized the failure of your computer system and manually walked the claim through all the outstanding steps. He stayed on the line with us and reported the progress as he made successive progress. With the impending Labor Day holiday, we figured that we would not get a replacement phone for another week - but Sean made it happen.

I was pleased with the service. I went in and submitted my claim. I received my phone the next day. They were very nice and helpful. I would refer friends and family to AT&T anytime. The carrier who dropped off the phone also nice.

The claim process was very easy and quick. I had no issues and my Samsung S7 phone is great. Returning my old phone was easy.. Everything was provided for me and instructions were included. I am happy with my insurance claim.

The service was great and I received my new phone less than 2 days after filing my claim. It was quick and easy and very easy to understand. It didn’t break my pockets and I like that it will be billed onto my next bill.

The speed and manner in which my account was handled was great, very efficient, and easy. I would certainly recommend your company to my family and friends. I could not be more pleased. When I purchase my next phone, I will definitely insure it with Asurion.

No hassle with processing my request at the store. The price of the replacement was reasonable especially since my son's phone was a little older. I would have like the new phone to be a little newer and not a refurbished model. The 12 month warranty on it does help.

My agent was amazing and patient. He and later she assured that I understand the process. My phone was delivered early the next day and I was really impressed with that. I would encourage everyone to have insurance on their devices.

The process was very smooth and I received my replacement phone very quickly. The instructions were easy to follow and they included a new SD card as well. I work in construction and usually my phones get damaged about once a year.

Came on time and early. I would recommend anyone to AT&T. My son was proud and excited. He couldn’t wait to get it in his hands. He even stop the Fedex truck to see if it came but they told him it would be on the next try.

The replacement phone arrived quicker than I ever thought possible. All of the customer service agents we spoke with to complete activation of the new phone were helpful and polite. We were very pleased with the service. Thank you very much!

I was very pleased with the quickness that I got my replacement phone and the ease of. Set-up. Return of my damaged phone was an easy operation also. Thanks for the quick service, and I am well pleased with the new phone.

No problems at all. Appreciated the quick service. Very friendly Service. Would recommend others to utilize this service. Continue as you are going recommending no changes to be made in this type of service. I’m thankful for the possibility to get the phone replaced.

Asurion would not cover my less than 2 month old LG cell phone. The phone started on FIRE in the Sprint store. That occurred in Oct 2019. It is now Sept. 2020. Asurion has been charging me premiums since then fully knowing the device is not serviceable. They recently told me TOO BAD, SUE US. I WILL. CROOKS.

Everything was easy and smooth. Phone came fast and set up was a breeze. Only thing that could have made it better was if they sent the little metal piece to remove the SD card, thankfully I saved an old one just in case it was needed. They do send plastic ones that bend easily.

Very happy and great service and thank you And I’ve been with them over five years and great service and very happy with the insurance that I have for them And I would recommend Friends and family to AT&T And very happy thank you again.

My wife bought a floor model GE dishwasher. It worked from ~10-17-19 until ~12-23-19. The dishwasher stopped working so I called Asurion. Asurion scheduled Accord Appliance to repair. Accord rep came out five times each time he changed a circuit board of an electrical card. The last time he came out he said he didn't know what else to do as he had changed all the cards and boards. He said we was going to suggest to his manager to replace the entire unit and asked me to call the manager and ask him to replace it.

Well I was writing to let you know that a job well done. Was all good, quick delivery of replacement phone???? Should have the disappearing deductible like other types of insurance carriers when nothing files for certain timeframes....

The individual that helped to process the claim was very informative and hospitable. The phone arrived within scheduled time and the instructions inside the box was easy to follow. I would like to say thanks to the person that helped my daughter and I to process the claim.

Replacement phone was delivered on time as promised. We are in the process of setting up the new phone and will be returning the damaged one soon. We appreciate the ease in which we were able to file the claim.

Amazing how quickly the replacement watch arrived. In less than 24 hrs of filing the claim... it was on my wrist! Thank you! GREAT JOB! Very happy with the professional and speedy service! I am still amazed how fast the claim was handled and sent to me!

The lady was fantastic and very polite. I enjoyed talking to her. She knew what to do and was very knowledgeable in her job. If I ever had to call back, I would hope to get her again. I really appreciated her help in setting up my phone.

What I appreciated most about Asurion was how quickly and concisely they addressed my need. It was most appreciated. Prior to speaking with Asurion I was getting frustrated with the information, in the way of assistance, from Customer elsewhere. Asurion was a refreshing and welcomed interaction.

Alma in particular was excellent and very helpful in resolving my issues, which at times were a bit complicated. She was patient and responsive and did right by the customer. It didn't go unnoticed and I really appreciate it. I was compensated fairly.

The worker at the repair store and the customer service reps on the phone were both very helpful. They handled my problem fast and efficiently. My screen was repaired and when I was still having issues they sent me a replacement phone for free since the new issues started after the screen was replaced.

Phone got stolen from the hospital where my dad was passing away at, I was able to contact you and get a replacement ASAP! Thank you so much! My only concern is I hope no one can access my info on the other device.

Very easy to follow. Very happy with the service. I will use again if I need to. I will recommend Asurion to friends and family. Shipment of my new phone was quick. Return shipping was quick and easy. Very happy.

My phone was not deleting emails, constantly dropping calls, and not holding a charge. I spoke to the rep and she adviced me on the phone replacement I would receive.... She was extremely professional and polite. My replacement phone was received within 2 days! I was ecstatic. Thank you so much for your wonderful service.

It was a simple easy process. Thank you guys! Fast shipping and was to navigate website. From the easy to read carrier screen to the easy process of filing the claim. Then tracking the claim is awesome and up to date. And heck I got and upgrade from the LG G8 to the LG V60!

The phone was delivered very fast and I have no complaints with the entire process. I will be sending the damaged phone back but I am unable to clear the content due to the screen not working. I am satisfied with the process.

Excellent customer service. Very professional. Outstanding overnight delivery on product. Very satisfied as a long time customer with using AT&T as my carrier. Would refer AT&T to other family and friends because of their ability to satisfy customers. Very competitive but AT&T has proven to be good in all aspects with their business with me.

AT&T Protection Plan is great. It was easy to file my claim and got my replacement phone the next day. If I didn't have insurance I would have had to pay so much more to replace my phone so I think it is worth it!

Your representative was knowledgeable and very helpful. Even after I had completed switching over my phone and the call dropped he called me back to make sure I was up and running and wasn't having any issues. Great job and thank you!

The service was great.. I had my phone the next day back up and running. I didn’t have any issues with this transaction and would highly recommend this service to everyone. I will continue to use this service.

Fast and helpful and understanding agent was accurate. Also polite and made sure that every step of my claim was handle in an appropriate manner. The tracking of my phone was on a website where I could track with no problems and delivery was very fast. Will definitely recommend it to friends and family.

Process was very simple and quick. The activation of my new phone took forever as the new SIM card would not register and chat assistance was not very easy to use. Once I called customer service directly, the associate was able to resolve my issue.

I had issues with my phone. They sent me a new phone, but the new phone had problems. They sent me a new upgraded phone right away. No problems with Asurion. They were very easy to work with. I recommend them.

Great Service, had a problem with the first phone they sent me and immediately sent another. Had it all fixed in just a matter of days. I appreciate the quick service and the help we received. Thank you.

Fast services and follow up. Friendly person in customer service. My son is happy with his new phone and it was easy to set up. Of course he is young and technology doesn’t intimidate him. It was a very good experience overall.

The service was flawless, phone arrived quickly & smooth I must say. There was no interruptions. They connected my other phone & helped with the process. And over the years have had many of the same type of experiences as well.

I was impressed that I received everything in less than 24 hours from the time I ordered it to actually receiving the actual product. It was nice to get a notification about them receiving my old phone too. Thanks for the service.

I was very happy with the service offered by your company. Even with the challenges of delivering services in the middle of our continuing problems with the current national pandemic, I received my order the next day, as promised! Thank you for your professionalism and accountability.

So. I wish 2 1/2 stars was a thing because that’s what I would have rated. Getting in touch with someone was no problem, the only problem I had was getting my contact number on the claim changed because it was wrong. I had requested to have my phone delivered to me by a representative, I was told I would be called 30 minutes before said rep would arrive with my phone. Well. The person I had set up my claim with typed in the incorrect contact number, causing me to have to get in touch with someone to get the number fixed so I could get my phone when I needed it by. After 3 separate conversations with 3 separate people from customer service, the contact number was never fixed & I had to have my phone mailed to me. Other than that, no complaints.

Thank you so much for the help with closing out my old cell phone and setting up my new one! Great job! It is good to know you are there to help me when I need help with my phone. Here’s to three more years with this phone and no problems til the very end.

Replacement phone was sent in 1 day. It was a very quick response. Set up was easy as well. AT&T handled everything smoothly. Having insurance on my phone was definitely worth it seeing as phones are so expensive these days.

My daughter left for her first college experience one day and texted me the next asking if we still had insurance on her phone....because she had dropped it- just like we all have, but it shattered. Here she was 4 hours away from home during COVID restrictions and closing at the Verizon stores. I called your company and the person on the other line said "oh my let's get that girl a phone, she can't be away without a phone :)." Within in minutes a new phone was on its way to her at the University. She got it the next day. Thank you!

Great customer service. I hate calling for these things. But it’s not so bad when I am talking to a person who is helping resolve my problem. I wasn’t on hold for too long. It wasn’t as painful and dreadful as I expected. The agent was helpful and friendly. That really helps when I’m feeling stressed out already having to call. Again, great customer service.

Customer service individual is very polite, courteous, and very helpful. Utilizing this refurbished purchase option is a good alternative choice with respect to parsing a brand new phone. I would highly recommend utilizing this refurbished purchase option to anyone who's in the situation that I was in.

Good communication and quick shipping! Emails with instructions on how to manage my new and old phone. Package arrived in great conditions. Phone looks good. Phone is been set up and about to set old one for ship out! Great service overall!!!

My phone wasn’t working and I got a replacement. I spoke to Ruby who was very courteous and helpful. She went above and beyond for me to help me, in my opinion. She is a good assets to your company. I now have a working phone. Thank you!!!

Excellent service from beginning to end. Quick and easy - staff was knowledgeable and very friendly -when my daughter broke her phone even though she can still use it, began to overheat so with just a small deductible she got a brand new phone!

I'm glad I have Asurion...Best coverage on all my phones and tablets... Customer service was wonderful and my replacement items were replaced right away.. Definitely will recommend them to all my family and friends... Thank you for all your help,

FAST! Had my replacement in under 24 hours. Even filed my claim late in the day and to my surprise the replacement was here the next day I couldn’t believe it! Thank you. I couldn’t be happier! I will never go without insurance ever again because it always happens when you least expect it, when your device is insured, it’s not as bad as it could be! It’s even better with Asurion!

I was able to speak to an agent quickly and was helped in a professional and courteous manner. I would recommend Asurion to anyone. Not only did they send me a replacement for my phone upon filing a claim, they also assisted me with transferring my data and completing the process.

Reporting the damaged phone was simple online. I received the replacement phone within two days of reporting. I was given a 50% discount on my portion of the replacement cost due to not having made a claim for two years. Returning the damaged phone was also easy.

Received phone in a timely manner, thanks. I really appreciate receiving it so quickly. It is nice to have a working phone again. Thanks again for the great service and the timely manner in which I got the phone. I will share with friends what good service I received from AT&T.

Device replaced with a discount for no claim within 1 year. No hassles. I called and applied insurance for cell phone. I will continue to use this service in the future. They stand behind their customers. Great service at a great price. Peace of mind.

I received super fast, customer centric service from Asurion. The communication was clear and easy to understand. I am very happy with my experience. I even received an upgrade on my phone without even requesting it. I would highly recommend everyone to invest in this protection.

Super easy. No fuss and got phone next day! Completely worth the small amount of money. There were no problems and no phone calls. I have never done anything like this where it was so simple. There is really nothing that I could recommend that would make it easier.

Had trouble with the website because the phone in question was displayed. I called the number and found the woman who helped me very knowledgeable and the whole process went very quickly. I received my replacement device the next day and I was told I would. I usually prefer to handle these things online but found it was quicker actually speaking with someone. Job well done!

My phone got damaged and with one phone call I had a replacement the next day! No fuss. No worries. I could not be happier with the aftermarket insurance I purchased. It’s worth every cent of the $15.99 I pay each month.

Very easy procedure and very happy we used your service. My son broke his phone in an unfortunate drop but not all was gone. Paid a little deductible and we had a brand new replacement. Thank you very much for the offer and stellar execution of your service.

I broke my Samsung Galaxy Note 8 and needed it replaced. Your Asurion sent the brand new replacement the next day or two and I'm happy as can be. The new phone performs better than the old and was well worth the deductible I paid.

After I cracked my screen and was unable to use half the touch screen, I filed my claim and within 2 days had another phone and sim card fired up and working. Everyone I talked with were friendly and professional, it was a good experience.

I received my replacement iPad, but never heard back from the tech to have my cracked screen on my iPhone replaced. Have tried to call several times phone is not an active number. Would like to have contact with someone to have that part of my coverage taken care of. I assume it’s going to appear on my next phone bill and it has not taken place. Please contact me as soon as possible, this was scheduled for earlier this week.

It took a few days to receive the new phone. I got the new phone, activated it. Everything is fine, except for this survey that I have nothing to say and wasting both our time. Are you going to vote republican. Thank you for everything.

I would have much rather speak with a person on the phone instead of a chat. I was at work trying to handle my situation and with your tech person handling my case and I guess others at the same time it was difficult going back and forth with my work and checking for a response from the tech. At one point I got so busy. By the time I got back with the chat they were trying to close out because I had not responded. The second reason I would rather speak with someone on the phone instead of chatting I don't think we trouble shot enough to find the problem before suggesting just get a replacement phone.

They were great. The staff was very friendly and professional at all times.i voices my concern about the phone being back ordered and they still managed to get my phone to me in 2 days. It was a plea sent experience even though I had broken my phone.

Fast shipping, great service, for the monthly payment made to ATT we should be able to get an upgrade phone option though and we should be able to pick up the phone at a local ATT Store, I was without a phone for 3 days, thank you.

I’m only giving 3 stars because I spoke to a human being on the phone that was able to help me out and did a great job. The website did not allow me to reactivate my phone because I wasn’t logged into my Apple ID.

Losing my phone was a stressful time for me and put me into a panic. Thankfully, Filing a claim was fast and easy! I received Quick responses from the Asurion team and shipping Was super fast as well! I’m Very happy with my experience overall and thankful for the sense of urgency I received from Asurion.

They fixed my phone like new, thanks! Very fast! No complaints, fast shipping, would recommend their services to a friend, there is a charge of 100 dollars that you have to pay, but it is cheaper than just having to buy a new phone.

I had a great experience with my phone repair with Asurion. They were fast and easy, they did all the work, sent me all kinds of support and made sure I was satisfied. I was very happy with the way I received a new phone within 2 days and was back in use That day with everything the same as on my Old phone.

Fast and easy process. Item was received quickly and as described. Easy to set up my new device. It was also a smooth process to send the old device back to the company. Everything you need is included in the package.

Exchange went smoothly. Although when I was transferring data from old phone to new phone, I used online help from ProTech Setup. I was instructed by an agent to place one of the 2 sim cards that were sent to me. They instructed me to put the wrong sim card in the phone, and throw the other one away. The phone did not work. I had to take it to the AT&T store where they fixed it by putting the other sim card and said I was told wrong by the online agent.

File my claim on Monday and got my new phone on Tuesday. I am very happy with the speed that my claim was approved in less than an hour and my phone was shipped out that same day. Thank you for your fast response and Service.

They were very timely. My order was processed within 24 hours and I received my phone within 1 business day from the claim being processed just as they advised. It's always nice to do business with a company who can be honest as the customer.

Great insurance service, quick response and next day shipping of a new phone. Shipped new phone with a return envelope, and constant confirmation of new and old phones deliveries. Would highly recommend to family and friends with either AT&T or Verizon.

Very easy and fast. Exactly what you hope you are paying for when you sign up for insurance. Very easy to deal with and worth every penny. If you aren't sure you want to pay for insurance, or you are on the fence, do it. You won't regret it, especially for children.

Great Service and Fast Shipping!!! Friendly staff walked me thru every step of the process, very helpful! The overnight shipping helps when your phone is not working at all and you need a replacement and fast! Would definitely recommend to all my friends with children as they are always dropping their phones and they are not cheap to replace.

O my gosh - In the past month I have had to replace 3 phones on my plan (total of 5), Asurion was wonderful through all processes! Speaking to customer service reps was a great experience, they listened, understood and assisted me with no problems! I highly recommend Asurion for phone insurance! Thank you so much!

I got the phone really fast. It looks perfect. The instructions on how to set up my new phone, erase the old one and send it back, were very clear and simple. You gave me everything I needed. Many thanks.

Very prompt and fast. Did my claim on Thursday and had my replacement the very same day. Never ever had or seen any company or insurance do such a great thing like this. Very pleased with Asurion. Thank you. Very easy setup and even offered to to set it up for me. Even asked if I would like for any other things like iPads and laptops.

My interaction with customer service was great. They were able to expedite my claim in a timely fashion. I would recommend using Asurion with all warranty needs. Very easy to work with. I use my phone for my business and I was back working the following day. Thanks.

Thanks awesome customer service very friendly fast efficient I can’t say much more keep up the good work. I definitely recommend a Asurion I definitely recommend using their services. I receive my phone within days of placing my insurance claim I can’t speak to how good and accurate they were at processing my claim.

Quick and relatively painless experience. I spoke with a few different people all of whom were friendly and genuine. I can't stand the pre-made scripts so many customer service agents have to follow as it feels cold and impersonal, so it was a pleasant surprise that this was not the case. A+ Experience!

My screen had to be replaced in June and they scheduled someone to come to my home to replace it. The customer service was great and repair was quick. A few weeks later I started having problems with my screen. The customer service was great when I had to call regarding the new screen issues. My phone was replaced in a very timely manner.

I had bought a new phone, the first new phone in 4-5 years. I went to buy a case for it and ended up dropping the phone before I could get there. The phone landed on the screen and busted the screen. Made me sick. Verizon reminded me I had insurance. The insurance overnighted a new phone to me. Glad I had it. Professional company. Highly recommended.

You did a great job of getting my device here in a timely manner. The setup process was so easy. Thank you so very much!!!! The phone arrived in perfect condition. I loved the fact that you included step by step instructions.

Phone works fine. Got her next day. Came with charger and box. Didn’t come with earbuds but I still had my old ones. I do not have a phone to turn in or send back, but it does have stuff to do that in the box if I needed to.

Website was very easy to navigate, made every aspect very simple. Everything has been handled very professional. The shipping was expedited, received replacement on the 2nd day. Delivery was made on Saturday to my surprise. The phone looks and works awesome. Thank You...!

Everything went well; the replacement phone arrived very quickly. The transfer of data is very easy and the damaged phone was returned In the provided envelope. No issues. I did have to pay a fee which seems a bit much considering I pay monthly for the insurance also.

Asurion was excellent to work with. Unfortunately the tech never arrived the day/ time they were supposed to in order to fix the glass, but I opted to replace the phone and it was a smooth transaction. The tech on the phone was very helpful and pleasant.

I was able to talk to someone and he was great. He understood what I was going through and he helped me through it. He was understanding and went above and beyond to help me. I got the replacement tablet quickly and was able to return the broken tablet easily. I would recommend Asurion to others.

My son had some issues with his phone and we had to file a claim. Asurion makes the process so quick and easy to process claim - no issues in the process. It is so easy to use Asurion, and I'd definitely recommend it for people with kids/teens on their account.

I love Asurion insurance. I have never had a problem when I need help or a replacement. The process is easy to manage, and I usually have my replacement the next day. Thank you Asurion. The relationship with my carrier, Verizon makes it really easy to connect with Asurion.

Wish I could have received a exact model replacement but oh well, can't be too choosy when getting a replacement. I wish AT&T would do better on their service for southeastern NM. Because it is not the greatest. So please work on that ok AT&T.

It’s a breath of fresh air working with such a wonderful insurance/warranty program. You made every step easy to follow and helped from start to finish. Great customer service! (Which is becoming rare these day). Thank you! I just bought a new sewing machine and was offered a 3 year warranty through Asurion and I jumped at the chance to get it because it’s such a great warranty.

My phone screen was damaged, needed to be replaced. Asurion made it quick and easy. This was the third time I've used Asurion, and it is definitely worth the money. Everything was set up ahead, and went very smoothly and easily.

The Asurion team exceeded my expectations and had my replacement phone within a day. Would recommend to anyone. Everyone needs their cell phones for business and replacing the phone was paramount to client service. The cost is a very fair price for the level of service received.

Asurion was easy to access and contact. Their response was fast. My son had his replacement phone in 2 days. We are very happy with our experience. We would recommend this insurance on all of your phones in case your phone becomes damaged.

Fast replacement, I'm sure it would've been sooner if I didn't put my claim in early Saturday. Better phone than I thought I'd get, but haven't seen the price yet. How much am I paying for a used refurbished Samsung S8 plus?

The phone came in super fast, before the schedule date. All I had to do was swap my sim card. I wish it was a way to retrieve all my photos from the old phone after the fact though. If I could I would definitely have given a 5 star rating.

My phone’s touch screen stopped working. I called AT&T and they transferred me to Asurion and in less than 10 minutes, the file was claimed and in 48 hours, I had my new phone The person who helped me was friendly, efficient and knowledgeable. I wish I could have gotten my phone quicker, but it was a weekend and Asurion did everything they said they would. Thanks!

Very easy to work with the claims team. Took a little work, to make sure of the issue. Once the issue was confirmed and approved. I received an upgraded device in just a few days. The insurance is very worth the payments. Thank you for everything.

I put in a claim last night and got no response today. Contacted customer support and they didn't know what's going on. I pay insurance so if I break or lose a phone I can get a replacement the next day. This is the 3rd time in 10 years I've had to use them and it's always a hassle. Maybe they will call tomorrow?? Who knows?? My business is dead in the water without a phone. Asurion is trash. A competitor needs to take them out.

Knowledgeable, very helpful, resolved activation issue quickly. When we were cut off she called back promptly. No issues with setting up my replacement iPhone XS. She walked me through the process including installing the new SIM card. Highly recommend and was extremely pleased. Thank you.

If you have to enter a chip into your iPhone it would be nice to have instructions bc we had to call in order to get cellular data up and running because we could not figure it out. We are in our early 20s so we are tech savvy, but still could not get it..

The process was stupendous, quick and easy.. I have never had to replace a broken phone before and was Skeptical at first and worried that I may not understand. So when I reached out to a representative and they helped walk me through the process, I was relieved that it was easier than I could imagine.. Thanks for a great experience.

Professional, fast, service honoring our insurance agreement. We reviewed the guidelines, spoke with a representative who instructed us as to exactly what to do. That person was well informed. We submitted the claim and all went well. Thank you very much.

Telephone staff was very attentive to my needs. Refurbished product was to my liking. I will definitely break my phone again! Glad you guys exist. I don't know what I would if I wasn’t insured. Oh yeah before I forget, syncing my new phone with my original was easy peachy lemon squeezy.

Easy use. But upload system not working with mobile device. That not convenient. Wait too long for review. I case take almost 1 week. And replacement take 2 day. Waiting time to talk to customer service long too.

Asurion always make replacements much easier than the old days. The tech that helped me was very helpful and patient with how slow my old phone was performing. Asurion also makes the return of the old phone very easy as well.

I was very impressed how fast and easy I received the phone. Great customer service. I would definitely recommend. It was way easier doing it online than speaking to someone over the phone. Overall deal I got new phone after 3 month of trying to deal with ATT.

The process was pretty smooth & the rep Anthony assisted me was courteous, professional and friendly. He walked me through what next to expect. However I’m not happy that a replacement phone is what is given out after paying a $250 deductible.

The last rep I spoke with, he was amazing!!! He took care all my problems. I call a different day and they wasn’t able to help me ..but this guy was great!! He took his time and fix all my problems. Great customer service.

I replace my old device which I lost more than 2 month ago, and actually that is a big time for insurance and no one will accept that, but you guys help me and send me a new device for a very small fee and for that thank you a lotttt!!!

It was a fast and easy process. My son was thrilled he had a new phone in one day. I thought it would take at least a week for the phone to arrive. I was pleasantly surprised. My son was able to set it up himself.

The replacement was able to be shipped out at a very fast speed. I was really happy with the fact I didn’t have to wait with a non working phone for long. Also very great customer service. This is a really great company.

Extremely knowledgeable friendly professional service experience. The damaged phone was replaced very quickly. Although FedEx delivered to the wrong house. Our neighbor's 3 doors down. No fault of Asurion. I was really pleased with Asurion and so glad I have the insurance.

Did a great job. Had a new phone the next day! Shipped quickly! Thank you! I wish the process wasn't so involved but they need to do what they have to to prevent fraud unfortunately. Would definitely recommend if you are rough on phones.

Great service. Got device fast and was lowest deductible. I've ever paid. They gave me a envelope to send my old device back to them. And everyone, Everything I was honestly shocked how little I had to pay, how little I had to do and how fast I got my new phone. That topped it all off I had a galaxy a20 and they replaced it with a a21.

I'm super impressed with Asurion. I've had insurance through them before and my items are quickly replaced. AT&T did a fantastic job and replacing my broken item. I'm a very pleased customer. I will continue to do service with AT&T and definitely continue having my items purchased with Asurion plans.

I am very happy with my phone. Thank you very much. The service that I got was very good. The people that I spoke with were very nice and understood my matter. If I didn't have insurance I don't know what I would of done. Thanks again.

Outstanding! Totally hassle-free! Putting old phone in mail back to you in morning. Deductible was higher than I expected for an old phone. But to my surprise, it was replaced with a newer, current model. Thank you!

Everything went great. Better than expected. Except that the old phone would not transfer to the other phone via Bluetooth. I am glad I pay for the insurance on my phone. Because you never know when your phone is going to crash and you can’t use it.

We purchased an Asurion warranty from Amazon for an electrical scooter. It stopped working. Asurion was helpful, however their National Service Depot/LEVT that they have the products serviced are terrible. We attempted through email and phone to assess the issue and they basically make wrong assessments. They say it's a battery issue and the battery is not covered under warranty. It was not a battery issue. They are very professional over the phone and courteous. They ask you questions about the product so that they can come up with ways that you are at fault.

My device was damaged on July 2, 2020. When attempting to file a claim they wanted to send me a Sony Ericsson W300i even though I have a Samsung Galaxy S10 128GB. I have made multiple attempts with no success. Every time I attempted to file a claim they would have me wait 8-24hrs with the end result being denied multiple times. I called AT&T for help and they were very helpful 5-5 stars for AT&T and their service. I can't say the same about Asurion. On August 31, 2020 AT&T contacted Asurion on my behalf to fully testify that the device on my account is indeed a Samsung Galaxy S10 128GB and not a Sony Ericsson W300i.

It was surprisingly easy to transfer from my broken phone to the new quickly delivered phone. I would have been better if there had been a note to switch out my SIM card so I could have used it right away instead of the long involved process of getting through the automated phone system from a land line to a human who then immediately turned it on.

All good, no problem, handled accurately and promptly, now if I could just get Pure Gear to help cover deductible, paid a good bit of money for their screen protector and phone cover, got it registered! Filed claim and had to pay 11$ each to have new ones shipped. Really thought their products would protect my phone.

The claim process was extremely smooth. My phone was lost (and destroyed) during a day hike and I submitted my claim that same night. I was pleasantly surprised to wake the next morning and find that my replacement phone had already been delivered. Thank you for the great service!

Fast fast fast! Very punctual & efficient! You guys are bomb.com. It was so fast. I underestimated you guys. I can't believe I got the phone in 1 day. I really thought you guys were pulling my chains LOL. I have already referred you guys.

Received my replacement phone the next day and set it up with no problem. The operator walked me through the setup process to transfer my old phone to the new one. The operator also provided me with the ATT app that allows unlimited photo and video storage.

This is the second time and again I received my replacement phone quickly and it was pretty simple to swap the old phone with the new phone. I recommend Asurion to all my friends and family. I am very happy with asurion and their customer service.

The customer service on the phone was amazing but I did have issues with the online claims. It was trying to send a text message to an IPad and wouldn't give me another option to pick a different phone. Most of the online things with Asurion don't work.

Took a long time to get device working. Rep seemed to be impatient with me. I could tell by the tone of her voice. I am not a tech savvy person. I felt like the Rep was rushing me. The Rep needs to learn to be more pleasant when tallying a customer with her tone.

Excellent! New arrived promptly setup was about 90%. I will continue to use you and recommend your service. I intend to use your service on any new phone I buy in the future. The service you provide is a major value to your customers...

Put in my claim in Thursday, my phone was here Friday! I called the protect number and they were more than eager to help me set up my phone. It took all of a few minutes! I’m very happy and very satisfied with the ease of putting in the claim, the timeliness of receiving my phone and the ease of the set up!

Replaced my phone after replacement screen just did not work properly. So far after two days all seems to be back to normal. Thanks for working with me to get it working again. The phone support was great and the guy that came to house was great. The replacement screen was just bad too sensitive.

So far all is great. I had the phone switched today at the AT&T Store. I was quite surprised at how quickly Asurion sent out a new phone. I am very pleased thus far. The old phone is boxed up and will be sent out in the morning. Thank you.

I was able to complete the claim form in just a few minutes and I received immediate notification that a replacement device would be sent. I received the replacement in less than 48hrs and we were up and running in no time. Asurion and AT&T provided Great Service, A Quick Turn-a-round and Genuine Customer Satisfaction!!!

Quick and easy claim process!! Fast delivery of new phone!!! If you have any electronics then you must have Asurion to protect your stuff. I have had claims in the past with things other than phones and once again they did not disappoint.

My phone fell and cracked front and back to where the camera was affected. My phone arrived extremely fast, I believe within a day or two of putting in the claim. I would highly recommend this service to friends and family to have peace of mind just in case anything happens to your phone.

I had my S6 tablet stolen and insurance replaced it fairly quickly. If I'm not mistaken I believe they over nighted my shipment and I got my replacement tablet the very next day! My only complaint is that the deductible was so high/expensive. The tablet is worth $500-$600 bought outright and the deductible was like $200 or $250 which is kinda high considering the overall price/value of the item. The claim process is pretty straightforward and I do like that they are relatively hassle free. You aren't having to fight with them to get the service you paid for, so huge thumbs up to them for that! I will definitely continue to purchase their insurance service in the future and for many years to come.

Everything went very well. Thank you. The customer service reps were very helpful. The phone was not in stock but it was only a couple of days before the phone was mailed. The process was simple to send a photo on the app.

Replacement phone arrived within 24 hrs. Customer service was very helpful and made the process of using my insurance easy. Everything was included to return the old phone and process was easy and clear. I will continue to use Asurion to Insurance my devices in the future. Thank you

Shipment was delayed but still prompt and acceptable reason was given. I was glad to have the insurance policy for the phone. Keep up the good work and thanks for the reply after receiving the defective phone. Enjoying cooler temperatures here near Toledo, Ohio.:-)