Asurion Reviews

Quick service, received my phone in one day. The phone didn’t want to work as expected but when I contacted customer service they quickly found a solution. The only reason for 4 stars is the instructions included could have been a bit more clear for someone that does not have the original device. My replacement phone works great and I got almost all of my stuff back except for a few pictures.

Very helpful during the initial call, and the new phone was too us very quickly. The set up steps were very easy, and everything went very well. Hope we won't need them again, but if we do. I can be confident or claim will be handled in a very original manner.

Very efficient and I was able to reconnect within a couple of days. It was good working with the representative. It's worth the coverage. Am enjoying my tablet very much. What can I say, it was a very positive experience.

I had a problem with my phone through Sprint, but luckily (ha. /sarcasm) I had insurance through Asurion! I was then given a new phone...which lasted two weeks. Then, they sent me a third phone, which lasted less than that (and which they did not send a return envelope with, but did threaten to charge me for). This phone call came as my fourth phone stopped working and I was initially unable to call them back for. They agreed to send the envelope, the fourth phone began to work again...for a total of four days. I am now trying to contact them but but was told to file a claim online. I did this, it got denied. I was then told to call back and put on hold. The live chat was also disconnected. Finally got through, let us hope phone number 5 works.

Was easy way to get damaged phone replaced. Only problem I had was getting some card changed from one phone to new and my files did not transfer as well as I had hoped. Love my new replacement phone. Only other problem I had was when I called for support technician was not very helpful.

Easy to file a claim, very fast shipping. They didnt have the same device because it was discontinued and sent one that was comparable. Thank you very much for having great and prompt service. I will continue carrying this service on my devices.

Phone's good but it is different from my last one and it must have been set up for a kid. And can't buy stuff for my game from Google Play. And other than that they could have put a better batteries in it.

The staff was very knowledgeable. They made this process very easy. You made mailing back the phone very simple. The notes and process of transferring from one phone to the other was very simple for me, for I am nowhere near a techy person and was able to do it!!

Lost my phone and it was replaced very quickly and easily. I like the upload your info part. I didn't need to print anything or fax it. The phone was brand new and I had no problem setting it up. Good service.

My screen cracked. Twice. I luckily have the insurance through Asurion. The first time, the guy called to let me know he was running ahead of schedule, but I was still at work. He offered to wait or come to my job (I’m a nurse at a large surgery practice), so I said he’s welcome to come to my job and fix it, as I wouldn’t be done for two hours. He showed up fifteen min later, I put him at an empty desk where he wasn’t able to see any patients coming in and out (HIPAA) and he fixed it within ten min. He was smart enough not to come looking for me, so he waited for me to come check up on him! I wish I had cash to give for a tip.

From the time I alerted this company about my lost phone, it took 2 weeks to get it replaced. After trying several times unsuccessfully to download the affidavit from their website, I called customer services who said they were unable to send me a pdf of the form; I was told to go to a Verizon store to get and fill out the affidavit and that Verizon they would be able to forward it to Asurion along with the ID I provided. Verizon was unable to for whatever reason so I took the form home.

This person that handled my claim was kind, courteous and professional during every step of the process. The delivery of the phone was quick. Returning the phone was even easier. Thanks for all your assistance. I will recommend this insurance company to my friends.

Tech dismissed appointment the first time and son was on Air Force base with no service. Had to reschedule. Finally got a replacement phone which was great. Just took a very long time to get it sorted and was discouraged because there was no one who really knew what was going on.

Very easy and quick process to replace the phone. Status tracking at each step of the process was accurate and was helpful. Very simplified and self explanatory claim submission. Prompt customer service response. Replacement phone arrived in a proper condition. Tracking available for sending back the damaged phone.

Quick, easy, and stress-free! Thank you so very much for making the replacement of my lifeline to the world (my phone) such a breeze, this is my second time having to use your company and both times were awesome experiences!

You all were amazing and very easy to talk to. I had a wonderful experience with you guys. The person on the phone was very friendly and kind. She was very knowledgeable and helped me all the way to end of the phone call. Thank you all.

Amazing service. My replacement was delivered following day from making claim. Easy transfer with all my photos, contacts, and apps. So glad I had this protection on my phone as this is an expensive device and I really like everything about my device and was not ready to replace completely.

I’m very happy with the services you provide for phone repair and replacement. Fast and accurate delivery of devices that are costly to begin with is invaluable in the world we live in and the help setting up the new device is excellent.

I received my phone quicker than expected and had clear instructions on how to transfer all my info from the old phone to the new. Also had everything that I needed to send the package back. Thank you so much for making this an easy process!

The process was fairly simple and easy to follow. The one issue I have is that the cost to use the insurance I felt was excessive. To pay $200 to replace an $800 Iphone seems like a punitive charge for insurance.

Process was very easy and the replacement phone was shipped very quickly. Especially since I am home from college I was worried that I would not receive the phone in time (especially since I entered the claim on Christmas Eve), but it did!

Bri was a great customer service assistant to talk with. She helped get my son’s phone set up quickly and retrieve what was on it at the last back up. So glad to have this insurance!! Would recommend it everyone!!

I'm trying to honest so here goes. I was without a phone for 5 days. This exchange took place on a holiday weekend. Thanksgiving to be exact. It took 5 days to get a phone. As much as I'm charged every month that is unacceptable. You should have personnel on call for this sort of problem. UPS and FedEx did deliver on 4 of those days. That is why I'm unable to give you a good score.

This phone was a replacement for the previous phone they sent me a few weeks ago. I had trouble from the beginning with that phone & you were going to charge me again to send this last phone. I refused to pay more & threatened to close my account so they waived the fee. This phone seems to be working well.

Very helpful with helping us set up new phone. We had to call back with a question and they got us right through our issue. They were polite and easy to understand. So far no issues with the new phone. Thanks!

The entire process was quick. All the people who we talked with/who helped us, were extremely helpful. The phone arrived within 1-2 days of submitting claim. And, as always the process of shipping phone back was very easy. Thank you!

Great quick service. But would be nice if liquid screen protector would be nice, cause $60 is atrocious. Otherwise I have no other complaint. The form was simple and easy to fill out but website was a little hard to find.

Service was very quick and professional. Jim did accidentally turn off my SIM card on my phone when trying to set up my new iPad but getting a new one was quick and easy too. Everyone was very nice and patient with me since I am not tech savvy. Thank you!

Quick and easy process to file a claim. Device was on my doorstep in two days, and great quality to the product. Replacement cost just a fraction of what it would cost to purchase new. Very glad we had coverage with Asurion.

We purchased the plan since this was my son's first phone. I'm so glad we did as he dropped it on the driveway and the display cracked. The model of phone under the plan required a replacement, which was received in a couple of days, while he continued to use his old phone. We took both phones to Verizon and they got the new phone up and running and got the old phone ready to be mailed back. Very easy and quick process. I'm so glad I purchased the plan.

Replacement phone had to activated and data transferred. Had to go to local store to get data transferred. The lady on the phone was patient and courteous. The man at the store was nice and answered all my questions.

I went online to file a claim with Asurion and the process was very easy. The claim was filed on Friday and I assumed the replacement phone would not arrive until Monday or Tuesday. I received the phone on Saturday and was able to activate it on Sunday. Asurion provided the technical support to activate the phone. The whole process, from filing a claim to receiving a phone and activating it, took less than 48 hours. I was really impressed by their quick response and helpfulness.

It took a long time to get replacement. I had to make four claims before send new phone so I was unimpressed with service especially when paying a lot extra a month. So should approve phones faster for better service.

I’ve had insurance on my policy for whatever phone I’ve had at the time on my plan, so for 7 years I’ve carried the insurance and have never filed a claim meaning I’ve paid in about $1300 PLUS I had to pay a $150 deductible Just to get refurbished phone, I’m irritated.

The process was smooth and shipping was quick. I got an upgrade from the device I made the claim for. Very happy with the service and definitely worth the add on to my phone plan. Absolutely recommend everyone to add to this plan if possible.

I pay a monthly charge for insurance for my phone. My screen cracked. I made an appointment for them to fix it. I also paid another charge for this on top of what I pay monthly. The appt. was from 3-5pm for the technician to show up. I was also supposed to get a call 30 minutes prior to them coming. I call at 445 cause I had no call or tech. They said he was stuck in traffic. At 515pm I call back they said they were closed and I had to reschedule my appointment. I have already taken 2 hours out of my day for this. Now I have to wait 2 more days and wait another 2 hours for the technician to hopefully show up. I know if I did a no call no show for my job I would be fired. How is this customer service. I pay for a service and this is totally unacceptable.

Judy in c/s was excellence. She was very patient with me, she assured me she was addressing all my concerns. And she did. It would be very nice if all c/s workers were as kind and knowledgeable as she. She was so kind. Thank you.

The phone replacement process all went very well. We Received excellent and timely assistance from tech support from both Asurion and AT&T. Well worth the insurance that we paid for the phone. The new phone is working and the old phone is on its way back in the provided shipping box and materials.

I had 2 back to back incidents with my phone and had another one in the mail quickly. I do wish I kept my Sims card. When the Sims card was put back in my phone, it somehow put old contacts in my new phone. Wasn't happy. Thank you.

Wow... this experience was better than imagined it would be. Did everything online and it went SUPER SMOOTH! I also, got my replacement the on the next day - which was a SATURDAY! Thank you so much for your speedy service! You guys amazing. I will continue with my insurance and recommend your services. Thank you!

I needed help to set up my new iPhone and they did help me.

Rep handled problem quickly and accurately. No problems at all. I called to get data set up and it was immediate. I will always insure all my products with them. You can not buy better protection than what they offer.

It was a great and pleasant experience! The customer service representative was extremely helpful and very courteous. My family and I are thankful for their helpfulness. I was very impressed with how quickly the whole process took from filing the claim to having the phone back in use. Thank you!

Very prompt, courteous service...accidents will happen when it comes to cell phones and Asurion had me back up and running in about 48 hours. When delivery to your place of business is selected, take care to include company name, as one missed delivery attempt prompts shipment back to Asurion.

You guys did a good job! Very easy to use online the claims processing system and very fast shipping. Good instructions and fully functional device. I am very happy that we got this coverage. Please continue doing a good job!

They were great. Once the form was filled out and submitted I had a replacement phone the next day. Plus it was a newer phone than what I had. Will definitely keep insurance on all our phones. It is very well worth the cost.

I got my phone within a day as Asurion promised, and I was able to get my replacement phone working within an hour. Even with the broken screen on the original phone, I was able to fully back it up and use my new phone as if it was the original. Very pleased with the service. They even allowed 10 business days for me to return the old device.

Very fast help and next day delivered. Help me keep in touch with my son when his phone broke. And his phone was a cheap fix so having the insurance on it was the best choice. I very happy with the service I have received.

Thank you very much. Shipped and delivered in a timely manner. Thank you again. I also feel the deductible was fair as well. Thank you again. I am super lucky to have the phone insurance for cases like mine. It is a peace of mind to know that the replacement phone ships fast and the set up and activation process is also very easy. Thank you again.

As far as I know, as of this moment in time, everything is great! The ease with which the claim on the iPhone 8 Plus was great and everything is wonderful! The rep that helped me with the insurance claim for the phone was the best! Thanks for a great experience. As far as I know, the phone is fine!

The AT&T store restored my old to the new. Very nice to work with. But now with Holidays I have to wait to return old phone. My new IPhone is working great. I have 10 days and out of town for Holiday. Will return when I get back home. Thanks.

Everything was handle quickly and efficiently without me requiring to call into customer service or waiting to speak to a operator. Everything was handled within 48 hours!!! I was able to receive my phone in less than 2 days and it was around Christmas too!

Asurion made it very easy to return the device. Putting in the claim was a pain as the device's screen wouldn't allow us to turn off location etc. This should always be mentioned every time cell phones are being sold. But otherwise, sending and receiving was great!

Got a replacement phone and got my call and was assisted in a very professional manner. Could not have asked for a better representative. Have had AT&T for a long time and don't think I will ever switch. Always there when I need them.

Service was fast and friendly. Got the new phone replacement right away. Would recommend.. Return of old phone was received and was confirmed as arrived. Good communication with Great service. I appreciate the quick help and friendly service. Asurion made it easier.

Very good. Details is excellent. The customer service was very helpful and I was very happy with that. That was my first time how to get a new phone replaceable. I hope that I never have problem with this new phone but have warranty.

You did great ! Very kind, considerate, knowledgeable, and very patient. I would definitely recommend to a friend or family member! Really took their time trying to help me. Wasn’t rude or nasty and got the job done in a timely manner.

Service was very adequate and prompt. I have always had good service in the past and this time too. Will recommend Asurion to everyone to keep their equipment protected. Very fair pricing. sorry I have nothing else to share. Thanks, JB

Dallas' phone quit. Local A T & T store was very helpful in getting a new one, even in this Holiday busy season. The clerk reprogrammed the new phone and it has been functioning well. We live in a rural area and still did not have trouble receiving the new phone.

I purchased Asurion insurance for my cell phone. The phone got a crack and I couldn't press the buttons so I called it in. First they charged me a few hundred dollars to get a replacement. I was in the midst of a move and during the move I lost the phone. I called Asurion when I got the return envelope to let them know. They said not to worry - send it if I found it. Otherwise loss was also covered. Subsequently a charge for almost $550.00 was on my Sprint bill. I called Sprint many times but they said it was up to Asurion. I contacted Asurion by phone multiple times - as well as online - and first they refused to remove the charge. (After disconnecting me three times when I asked to speak to a Supervisor). They promised follow up but nothing. Sprint then said, so my phone wouldn't get disconnected, to request a few week payment plan for that additional amount so Asurion could take it off my bill.

Satisfied with the replacement of the device and didn’t mind having to receive the request to send documents and photo ID after I identified myself with password and questions to verify who I am however I am very disappointed with insurance being canceled due to previous claim on 01/02/19. And being told I could wait a few weeks to file the claim to avoid cancellation of insurance. That’s why I purchased insurance in the first place because these phone screens break easily no matter what kind of protector you use. You didn’t return any premium when I had no claims in a year and I’ve paid this insurance premium for years. I’m not feeling valued as a customer.

Fast, easy, and satisfied! This is the first time I had to use the insurance on my phone and it was a pleasant experience. I recommend to anyone to be sure to spend the additional on insurance. It pays to have it!

Did not expect to receive a refurbished phone. Was under the impression that after the deductible, I would receive a brand new phone. Will go back and read through the fine print to verify your terms and conditions. Other than that, the speed in which my replacement device arrived was exceptional since the day I submitted was Christmas Eve.

Quick and easy! The AT&T rep was knowledgeable of the process which she explained very well and helped make the process easy. I filled out my claim on a Saturday morning and received my phone by Monday afternoon! Thanks for quickness!

The representative who assisted me with ordering a replacement iPhone was courteous, patient, and explained next steps clearly. He even assisted with filling out the paperwork over the phone which I greatly appreciated since I was also handling a family emergency at the same time.

Pathetic? Ridiculous? Let's just say terrible. Hassles, delays, and repititious requests for information requiring numerous calls and emails, and wasting hours of time. The only initial replacement option was a lesser value smartwatch that was out-of-stock. Later, inexplicably, a different lesser value watch was offered without adjustment for value. Dishonest, disingenuous, and disgusting. I promptly cancelled.

The replacement phone was shipped by FedEx, which is the worst parcel handling company. I received an attempted delivery notification stating no one was home. I was home. I was waiting for the package. FedEx was not on my street that day. Same thing happened last year with another replacement phone. Fed Ex is horrible.

Excellent and speedy service!! Online ordering was quick and easy!! Phone was here the next day and online ordering was very quick and self explanatory - the only qualm I have is the phone was $150 with insurance and you can buy one on eBay for cheaper. Makes me wonder if I should even pay for insurance!!

Fast, easy, and ready to use phone. Great to talk to and very knowledge when asked different types of question. Thanks you guys for the great service and no question ask when I got lock out of my account. They walked me through the step needed to solve the issues.

They did a great job to get me back on my phone that was having problems. It took some time and patience on my account but the helpful staff stuck with their training and were able to accomplish the goal.

I have been paying insurance on my phone for years in case the phone gets accidentally damaged. Never had to file a claim till today. My phone dropped off my bed and the screen is cracked. The deductible for a screen repair is $29. Asurion says because there is not a technician within 60 miles of me, the only options are to send the phone in and be without for a week which I can't do, or pay the price of a replacement phone of $200. Just spent the whole afternoon trying to get them to honor the insurance I've paid for all these years. They just want more money out of me. What a scam.

Amazing fast and easy service. The process was super simple and everyone I spoke to was beyond friendly. This is definitely something I would refer my family and friends to. I still can’t believe how easy the process was and how fast our phone was shipped to us.

Awesome experience! Everything went so smoothly and it really was a huge help to me with my daughters. :) She had her phone stolen and was driving me nuts and Asurion came through with a very quick turn around and very easy process!

Assisted me on just what I needed to be helped with. I believe her name was Trey. She did a very good job on helping me and she got it done quick. She was very clear with her words on the phone and got my phone working well.

I am completely satisfied with my service. I’ve never made a claim on my phone before because I’ve never broken my phone. It was very easy to start and complete my claim, and the new phone was delivered extremely quick. I think it was overnighted to my address.

Fast and accurate - especially for having issues during the holidays. Had minor issues with switching info from phone to phone online, went in to carrier, still was not resolved but sent home with instructions that worked after a number of hours. Problem with volume on phone speaker resolved after reboot.

Great and speedy service. My pro tech was very knowledgeable and helpful with activating my replacement phone. My phone was delivered early and in perfect condition. I didn't have any issues with setting up the phone from start to finish with the help of my pro tech. Unfortunately, I do not remember his name. However, he gave exceptional service.

The process for filing the claim was very simple and self explanatory. I was able to do everything on my own. The entire process may have taken only ten minutes tops. I was very pleased with how quickly my new device came in.

Cindy was an amazing Asurion representative. I hope that all of your workers are like her and she helped me with every step. She deserves a raise or a promotion. If I were to call I hope every representative is like her. Thank you.

Amazing experience and I would definitely recommend to a friend. The technicians on the phone were really knowledgeable and very kind and patient. The follow-up call was on time and the call was as pleasant as the initial call. The shipping was fast and the replacement phone was in great condition.

I called to try to extend my date to return the phone that you replaced through insurance because the ONLY AT&T/Apple dealer in our town's technician won’t be in to work until the end of next week. I want them to help me get my photos off of my device BEFORE I mail back my broken phone. I was given another number to call and there was no answer. So I can’t return the broken phone until I have help getting my pictures off. I don’t want to be charged for my insurance replacement phone because it will be returned a little late.

Very prompt in getting me my replacement phone. Everything I needed. When I was done restoring my replacement phone. I put my old phone in the box (box provided), Taped it close (tape provided), Used New Shipping Label (label provide). I just had to drop it off at the post office. It really can't get any easier than that. And on top of all that, if you don't know how to set up the phone. they provide Tech Support to walk you through it. I give their service a 10++.

I like how easy it was to replace my daughter's damaged phone. Great experience overall. I would recommend it to everyone I know. Thanks so much Asurion for your help, thanks. I need to replace my phone as well eventually.

I put in a claim on my son's cracked tablet on the afternoon before Christmas Eve and received the replacement the following day around noon. That is less than a day and on Christmas Eve no less. Set up was a breeze also. Definitely made the months of paying for insurance worth it. We also had a discounted deductible as promised. Great service!

Thank goodness for this insurance! I would have never expected my phone to be stolen at Houston Hobby airport in the TSA pre-check area. Fast and Easy claim process. Phone was quickly replaced with a like for like replacement. Highly recommend this insurance company.

Claim was easy to file. Replacement phone arrived in two days. The deductible was more than expected. AT&T had told us the plan had a $50 deductible. I was charged $112. The ProTech service person who called to help with the setup was told there was not a current backup. Rather advising a backup be made and rescheduling the appointment he proceeded. He ended up locking the old phone up so data could not be retrieved. Even Apple cannot unlock the phone.

My phone was damaged, I contacted Asurion, completed the insurance form and received my new phone the next day. I appreciate the quick response to my problem. AT&T has always been a part of my family. Thank you for the excellent customer service you provide.

Called right before Xmas. Received my replacement phone in one day... Very happy about that... Went to AT&T store. They transferred all my Information and everything has turned out very well. All I can say is thanks for the replacement and everything is GOOD! Would recommend to friends.

Mark with AT&T store in Westlake Hills Texas was the best service provider we have ever had at any store. Phones came quickly too!! It was simple because Mark helped at every step of the process. Both phones came quickly during busy holiday season.

Everyone was so helpful. I was so distraught when it seemed that my phone was gone forever. The next morning, I am notified it’s been found. I called in to report it found and I was told what to do so I wouldn’t be charged the claim fee. Thank y’all for your help!!

All went very well we had no issues. The deliver of my phone took less than 24 hours. The return of my damages phone was just as easy. Connection was quick and the tech was very knowledgeable and helpful. Great job. Customer service is everything. Thank you.

Everything went smoothly and accurate and customer service was really helpful. Made the claim on Monday and received my phone on Tuesday. I really appreciate the accuracy of my phone. Activation was somewhat tedious but we got thru it and I was pleased with the results.

I had a great experience and they helped me and explained everything to me and what needed to be done and how. Also was nice I was able to get a discounted price for the replacement. Hopefully rest of my experiences will be the same way.

Quick and easy replacement of a stolen phone. Great service on the phone and online. The phone showed up the next day after the replacement request was submitted. I could not have asked for any better service. Thank you! Great job!

The service was wonderful and I got my replacement in a timely manner. I loved the replacement and everything is fine. I will recommend the service to others. It was easy to follow and great. Thanks for all the help.

Asurion is very responsive and the reps are very helpful. I am impressed with how quickly I received my new phone and the ease with which I was able to return the damaged phone - everything was included in the box including tape to seal and return label. I will highly recommend Asurion to friends and family!!

I usually don't do well with phones and other electronic devices. I had thought about going through the process online and decided against it. After deciding to do it over the phone the person I spoke with on the phone was very courteous, patient and helpful.

I had a great experience overall. Every agent I talk to was able to help with every question. I only encountered one problem which was I keep getting disconnected. But eventually that was resolved and I received all the help I needed.

Replacement phone came right on time when it was scheduled to and set up was easy. Although I think it would be easier if there was a way to activate the phone online considering I didn’t have a phone to call the set up number.

Received my phone quickly after the 2nd attempt to place a claim. Initial attempt was very complicated needing to fax information, etc. I gave up! A few months went by & my phone was getting to where the touch screen was being effected by the crack so I attempted again! Much easier process & phone came within 2 days! Thank you!!

Wasn’t happy when I told them the screen cracked and camera wasn’t working on ft... They came fixed glass and told me the camera would work once screen was fixed! It wasn’t! Then after a few calls. They decided to send me a new phone! They were great! Sent me a new phone!

Had trouble filing a claim on website, went to ATT store and had no problems then. Claim was taken care of very quickly then. Asurion went above and beyond to get me back a phone quickly. Would recommend them to everyone.

The delivery of the product was fast. I made the claim on Saturday and received my device on Monday. My phone was packaged neatly with all needed accessories. I was happy that the set up was easy and came with all needed instructions to set up my new phone and return the old one. I was very pleased.

I have found the service to be fast and easy. It was a quick turnaround and replacement of the damaged device. This is the second time I have had to use this service and I would use it again. No problems.

I am very hard on phones due to my job and at home activities so I need to have the insurance on my phone. When needed, the new phone is there the very next day! I highly recommend Asurion for you phone replacement needs.

Asurion support was great, very timely, etc. However, the AT&T website to activate a replacement device was confusing and I ultimately had to contact Asurion to get it done and the Asurion rep was very professional and helpful. Was using a new SIM card.

Our claim was for a cracked screen and we asked for the technician to come to our house to repair it. The technician arrived on time and did the work. However he didn’t come prepared to deal with a malfunctioning or defective screen that he was given. I think they should have at least two give. Regardless, he could not complete the work and had to close the claim and ask us to call and have a new phone Sent to us. We called and requested the phone be sent but they said it would be 1 to 2 business day. It was after 5 pm Est on the 23rd so it was more likely it would arrive the day after Christmas which was concerning. Fortunately the phone arrived via FedEx on the 24th. We were able to make the necessary changes for her to have a phone.

I travel for my job and must have a reliable phone. My phone stopped charging for some unknown reason. After completing a few easy on-line questions, my phone was replaced within 2 days. I appreciate the quick response! I will continue to carry this coverage. Thank you!

My phone was back in action quicker than I ever thought possible, the next day. Your service is awesome, I have a part-time business and my phone is the only way to keep in touch plus my schedule is also on it. Great job, but hope I don't have to contact you guys again anytime soon thanks. Wade

I filed an insurance claim on a Samsung Note 9 and there was an issue replacing the device with AT&T and we could not figure out what the issue was so I Asurion Representative called AT&T on a conference call and make sure that the issue was taken care of before we were off the phone. The phone call lasted over 2 1/2 hours but the representative was dedicated to making sure I was happy.

Accurate helpful and courteous each and every time that I have had to use. Useful tool to have on all phones. I intend to get this feature on all our cell phones. Have suggested this feature to our neighbors also.

Customer service was great. I am very pleased with there service. The insurance is worth having. They did a very great job delivering it and making sure everything worked. I love my phone but I do think that the deductible is high when all you gonna do is fix it and turnaround and sell it again for something I could have fixed.

We brought phone into wireless to confirm it needed to be replaced and they directed us to your website & number. We filed a claim and received the replacement phone the next day. It was easy and painless. And received an email to let us know when the original phone was received.

Asurion fixed my screen on site. YEAH! But then camera issues appeared they sent a replacement. AMAZING!!! Highly recommend. I have this service on all of my phones which is new to me but worth the investment. You can file online or give them call. Either way the issue gets resolved.

All went smoothly and the process was very quick and easy! I called in to your 800 number and the process of entering a claim was easy. I would highly recommend using this protection. I have this coverage for all of my phones and have used it previously as well. That time went just as well. Thank you for continuing to provide this high level of service.

Everything went smoothly from start to finish and I did recommend to a friend also. Her experience was great as well. Unfortunately both of us just had a cracked screen but was unable to fix. But we both got the newest model.

Great service was provided on your behalf! The phone arrived quickly and each step was explained clearly of what to do to get the new phone working and how to mail off the old phone. I really appreciate your service and promptness on getting the new working phone to me. Thank you.

It was quick and easy. I called and got the phone the next day. Do I need to return the old phone? My neice is working on transferring the information from one phone to another. Thank you very much for all your help.

We had the best service with Asurion! It was a fast and painless process to get our new replacement! We are confident if we ever have any issues in the future that our devices will be protected with the best care and customer service!

I submitted a claim and had my new phone within 2 days! I also had an offer to have a tech come to my house to set it up! I received email correspondence helping me with the process and other information.

My phone was replaced within two days. Outstanding service. I am glad I purchased the plan and have used it twice over the past six month as I have a habit of dropping the phone on concrete or my tile floor.

Quick service! Representative was very helpful. We received our product fast. It was very easy and self explanatory on how to mail out the damaged product back. We are very satisfied with our insurance claim. Using Asurion was very easy online.

The service was excellent. Very fast responses to my questions and the forms were very easy to fill out and then resubmit to your company. I would definitely recommend the insurance to anyone who needs it. It has save me quite a bit of money in the last couple of years.

The replacement phone was shipped on the day of or the day after the claim was submitted. The replacement phone arrived as scheduled. The phone team was great in setting up the new SIM card. The restore process took a couple of tries likely due to restore size (10 G).

A new SIM card was not included in the new iPad, so I had to go to a retail store to get a new one set up. Also, when I called customer service, it took me 3 transfers to get to the right person to find out that no SIM card was included.

He was very patient & helpful (forgot his name - I think Channon) with us as we set up the replacement phone. Thankful he got us all setup and called us back in the timeframe he said. He didn’t hang up until the device was up and running.

Extremely fast and efficient. Very satisfied. Wonderful people to deal with. From start to finish it is a seamless transition for my new phone. Everyone I came in contact with was very efficient. No overselling spot on with their explanations.

Phone came quickly and was easy to transfer data. Great Job! Makes it easy to keep in contact with family during an emergency. Family all over the world! You made a tough Christmas be a little easier. Thanks a grateful Father.

The wait on hold was too long to be listening how to make your claim online. Especially when you want to speak with a person. Once I did get someone. He was personable and answered all my questions before I asked them. My new phone was here in no time and a confirmation email that my old device was received was appreciated... Overall great experience!

I cannot believe what a calm and knowledgeable rep I was able to work with to re-establish all of my information on the replacement phone I had just received. He helped me in every possible way making my frightening experience of losing (then being without my phone for 3 days) bearable. He should get a raise just for his patience alone!

I walked in and out with my replacement phone completely set up. The guy that helped us out was Marty He was very friendly from the very jump and awesome with customer service. Kudos. A great visit. Definitely will be back.

It was fast getting here. It was easy to apply to get the phone. The questions were easy to answer. Was delivered on the dated that it was expected. It helped that I didn't have to pay the balance at the time of the insurance claim.

On Tuesday November 17th I received a replacement telephone. That replacement telephone will not text out. People cannot receive my texts. I called on Wednesday. They sent me a second phone. That phone also did not text out. I travel to New Orleans on Christmas holiday to visit my family. I received the third phone Christmas Eve. That phone does not text out.

I went to the ATT store on 76th Street in Greenfield Wisconsin. They helped me fill out my claim. The next morning my replacement phone was delivered to my residence. I again went to the att store and they helped me program the replacement phone. It works great, the people at the store were helpful and fast.

Asurion was very responsive to my situation and quickly started up the process to get my phone to me in a fast, easy way & was delivered to my home within 48 hrs or less to get me back on track & therefore would recommend to anyone.

I received the replacement quickly. Wonderful customer service to set up the new device. Easy set up and helpful guides. Easy return for the old device. Return call is helpful when you need extra time. Very Pleased with the service.

My son had a crack in his screen. The part was unavailable the day the fix was scheduled. I contacted Ausrion and instead of waiting for the glass to come the representative sent a refurbished phone. For the same deductible.

I use my phone for my business and it was very important to have another phone as soon as possible. I appreciated that the communication was very prompt and follow through with me after I had mailed the phone back to them to let me know that they had received the phone.

Asurion was fast and helpful regarding my claim. Call taker was knowledgeable regarding my particular problem and was able to recommend the proper steps moving forward which saved time and effort. I received my replacement phone extremely fast (next day) and setup instructions were more than adequate. Great service. I will continue to use Asurion to protect my telecommunication assets.

I wish more businesses would offer the perfect service that is offered by Asurion. They are committed to make sure the customer receives Great Service EVERY TIME! I have filed claims for broken cell phones for my employees and it has always been a smooth experience. Thank You Asurion!

Great service. Thanks, Asurion. Delivered, took care all of my needs regarding replacement of my cell phone. It was done promptly and courteously, It was easy. Gave the necessary information for verification and received my cell in two days. Asurion took my claim with a simple process. I am very happy with the outcome. Great service. Asurion thanks for your service.

Great service!!! Agent was friendly and efficient!! He had the claim processed and the phone was sent out to me ASAP ~ the automated system took all my information making the call with the agent that much easier. The agent put me at ease during a stressful situation.

Very professional customer service, was understanding of the problem I was having and didnt give me the runaround. Customer service wanted to fix my problems right away and were very fast and efficient at getting my replacement device sent to me.

Customer service was excellent and the service time was very quick. I would most definitely recommend to anyone. They help me activate my phone and get all my information on to my new phone. I filed my claim on Monday and I had my phone by Wednesday and everything was done on Thursday,

I called Asurion to replace my daughter's iPhone 8 Plus. They said they processed the claim and to look for a text to confirm or decline the claim.. I did not decline the message. They said their company's system had an error and that I could not file the claim for another 24 hours... So, I pay for insurance for all my phones, I call to place a claim and because your system had an error, I won't have a new phone in time for my daughter to travel.. You sent me back and forth from one department to another for over an hour.

Great service. The phone came very quickly. The experience was great. My daughter's phone was damaged and we were glad we had insurance. We live seventeen miles from anywhere, very rural. And we were able to drop the damaged phone in the mail. No problem. Thank you very very very much. Merry Christmas.

Device accidentally broken, going through claim looked a complicated deal, you guys made it a surprisingly good experience, new phone arrived in two days and AT&T Tomball store guys helped a ton in transferring my old damaged phone info into my new one, 30 minutes after I was on my way, back to work, returning damaged phone was a breeze too. I appreciate the good job of you all.

Helpful staff - first started out via chat but did have to contact customer service via phone. Person was very helpful & patient. I needed new phone to be shipped to my daughters because we weren’t going to be home. New Phone arrived quickly.

No problem with the new device so far, and I have the old one packaged up. I just need to drop off at the post office! Plan on doing this the next couple of days, my work schedule has just been crazy! Thank you!

My new phone arrived the next day. I admit to being technically challenged -- I had issues setting up my phone but once I called for assistance, the help I got was excellent. My "new" phone works great. Definitely worth it for me to have insurance.

I filed a claim for a phone that was not working, and when the replacement phone came, I no longer needed it, so I returned it as instructed. Since the beginning of November I was told I would see a refund. My last bill had the charge of $150 and I had to pay it although I returned the phone. I still have not received a refund.

My wife bought a basketball hoop for my son with a 5 year manufacturer's warranty. She paid for a two year extended plan. A little over 5 years goes by and the backboard falls off. Amazingly my wife has the receipt and paperwork. Asurion says "you're out of luck." The two years started when you bought it. I say that doesn't make sense, this is a texbook example of what they're selling. They say that since the manufacturer's warranty didn't include "labor", their warranty started at purchase. Who pays labor on a basketball hoop? It doesn't make sense, but that's their position? Stinks for the kid, but reinforces my believe to never, ever, ever buy one of these extended warranties. It's an idiotic purchase. You've probably got a better chance of winning the lottery than finding a situation where they actually pay. Without making the consumer go through hoops. And a lottery ticket is a lot cheaper, right?

The experience with this service was superb and efficient. I would definitely tell others to use this company. The wait process was not long and, and it wasn’t any problems the whole time. Thank you. Good good good.

The contact through set-up of the replacement phone went as discussed in the instant chats. The phone arrived as scheduled. The set-up went well and I'm back up an using the replacement phone. It was as accurate as described on the chat windows and emails.

Customer service is outstanding!! Phone came next day, as promised. It worked perfectly. Service representative was knowledgeable and courteous. No complaints. Happy to be covered by such a professional company.

I reported it and was not expecting until that Monday. Receive it that Friday. Didnt have to wait till that Monday. Literally two days. Got it that Friday. It was easy to download my apps and pictures. Also a breeze to back up and retrieve.

So very pleased with my experience with Asurion. Customer service was so helpful with my claim. My device arrived on the same day they told me it would arrive. And when I revived the device I immediately opened it. The steps were very easy to get the new device up and running. I made sure I called to get the shipping procedure correct.

They helped me a lot. Very pleased and extremely polite and helpful. Thanks. The lady that helped me went above and beyond. It was a very pleasant experience and I’m glad that I was able to have talked with a nice and positive person.

The battery is already dying. Obviously this wasn’t a new device. Scam. This is very disappointing. Why would you send a used device when acting as if it is real. I don’t understand how this happened. I would love for you to right the wrong and send a free battery. When will you share your feedback?

The online claims process was quick and easy. The technician was on time and very pleasant. When it was determined that a repair was not possible, Asurion provided me with a replacement phone at no additional charge. Great customer service!

Initial request for replacement was disappointing, agent misspelled street name and order had been shipped, I was told to cancel & call back to reissue order. Call back and told device had to be received back before reorder, Requested Supervisor agent held call & phone hung up, attempted callbacks with long hold time. I waited and called next morning, explained issue, Agent immediately resolved my issue.

Claim was very easy to do and we got our replacement in a couple days... The process to activated was easy. As well with technical support the representative was very helpful... I think adding insurance was the best decision. Thank you so much...

Excellent service, replacement phone was received next day after claim was submitted. Very intuitive interface used to file claim and receive updates. I will buy insurance on more devices now with Asurion because of my awesome first claim experience was.

I had no problems getting my new phone or sending my broken phone back. The process was easy. No problems setting up the new phone, I had a question and they were able to answer the question concerning my old phone.

Excellent service and good timing. Would highly recommend Verizon to others for quality service. Always friendly service with a solution to your inquiry. Get your product to you in a quick delivery and help you with setup if needed. Always concerned that you are satisfied with your new product.

Order my phone Sunday, got it first thing Tuesday. Only thing was missing was headphones for the replacement phone. My daughter switched from the iPhone 6s to the 7 and the headphones don’t work for the new phone.

Needed screen replaced and the phone was replaced. My only complaint is phone customer service is horrible. No way to talk to a human. Trying to log on online didn't work! Had to go to AT&T website to get help.

I lost my phone shortly before traveling cross country so the timing wasn't great. But having Insurance was a lifesaver and I received my replacement device in 2 business days and was able to proceed with my travel. This was a HUGE help.

Thanks for getting me my new phone quickly! Everyone we dealt with was so nice and patient. Would definitely use your services again if needed! I think AT&T made a good choice when using your company as their insurance carrier! Thanks again for all of the help and kindness.

Super fast replacement delivery. Easy return process. Can't tell new phone was rebuilt. Not pleased with the software change of the phone it's self. Also not a very streamline transfer of data from old phone to new. Apps were switched around, some were removed from home screen, others were added to home screen. Overall, very satisfied with Asurion.

Very great service. They got the phone to me in a great respectable time. I really enjoy AT&T service and everything they do. I have been with y'all for a long time. I give them 5 stars every time I talk to them.

I am hard on phones and have three kids. So I have had a multitude of replacement claims with Asurion. In my 10+ claims I only had 1 favorable experience and that was years ago. Almost every single claim I filed was denied on the first try and then eventually accepted. They have sent me non-working phones on three separate occasions. The last time they said they would mail a phone out the next day. A week later they sent me a phone that was not working 100% and they essentially told me to deal with it.

What I really needed were a new battery and charger but to my surprise, I was given a brand new reconditioned phone! The phone arrived the next day the instant that my claim was filed. Setting up the new phone took me three days because I wanted to ensure that I didn't lose my data. The technicians were very helpful!

The setup missed the part about initiating the phone, I needed to to Verizon to get it corrected. They put a new chip in the phone. The phone has problems with charging, if the adapter is pushed in hard and not touched it won’t charge.

Fast replacement time and friendly customer support. Rates for replacement are a bit steep. Overall I was satisfied. Seeing as how expensive it is to get repairs outside of the carrier, this was the cheapest route. Shipping speed is excellent. Looking forward to using this service again. I hope repair rates do not rise.

Had trouble with my claim and the representative helped me through the whole process and was very patient. She made sure that claim was complete and able to file it completely. I received the email almost immediately to say claim was approved.

Very pleased with the service of Asurion insurance company. It only took me a phone call for them to replace my defective cell phone. I received the new cell phone 2 days after my call. I would definitely recommend Asurion insurance company to family and friends.

I can't thank the people at Asurion enough. My husband was in the hospital and broke his phone. He received his replacement at the hospital in less than 24 hours so he didn't have to go without his phone. They are awesome people and I would highly recommend them.

Amazing promptness and job done! I was happy with the Asurion team who helped me get my cell phone fixed. They were very professional and kind to me. I would recommend this company to anyone who needed to have their cell phone fixed.

I dropped my watch on tile floor and cracked the crystal. Went to our Verizon office where we purchased it. They were great in helping us with paper work to your company. Your company was outstanding on getting to us a new watch the next day.. We went back Verizon and they helped sitting up the new device. In package with new watch you included a package to return the broken device.. It was great for the fast response and way everything was handled by you!!!

Everything was very smooth. I couldn’t have asked for anything to have been done any better. Everything was timely and service was wonderful. I would use this service again without any hesitation and would recommend Asurion to anyone that would need to use a service like this.

The first agent was not helpful or not made an effort to resolve the issue, l but the second one was great. The delivery was quick to my surprise for the replacement of the iPod. The only problem is to install the apps that I have to ask help from a relative to do it for me. When I had the iPod almost 2 years ago the agent was the one who did the apps for the 3 iPods.

Love the service and warranty, however I really don’t like refurbished phones!! Sometimes they work fine and sometimes I have stuff in them I didn’t put on the phone. So far this phone is working fine. We will continue to used your services and recommend your services to other people we know.

I am in awe of how fast and efficient the service is. I got my replacement phone less than 24 hours after placing the claim. Very satisfied with the smooth service and great experience in general. The operators are very courteous and knowledgeable. The replacement process is very efficient as well as the fact that everything is provided for you to send the old phone back, just put it in the box and out it goes.

The easiest warranty replacement I've ever had to deal with. All solved with a single phone call. I only wish they would have tried to repair the phone first. I just hope they know best and replacing it isn't just the default.

I have had nothing but AWFUL experiences with this company. I had to report them to the Better Business Bureau before they would uphold their promise to me. This company erroneously sent me to collections with AT&T and would not work with me, answer my questions, or talk to me. I dealt with 4 different people over there and 3 of them were less than helpful and one was flat-out rude. I could not imagine ever dealing with these people again. When choosing mobile carriers, I specifically look for companies that DO NOT work with Asurion.

The Assurance Agents were helpful and were very Professional and Pleasant. My problem is I am disabled the last two years. My husband is the only working now and I have applied with an attorney after being turned down. I miss working and it really hurt us we had to practically give away my home after Harvey. I bought insurance on the phone but I am unhappy to over 112.00 for the phone. We pay 325.00 a month on our phone. I believe that’s a lot to charge me on the deductible. If it had 50.00 I would not complain. And next bill will be over 400.00. I even ask if you could split it but was told "No". Have to pay the whole thing. I'm disappointed in that I pay insurance and my medical deductible is 30.00 and car insurance is less than 100.00. I am not exactly sure is the deductible but I know it's to that price. Still too expensive and we tried not to cause any problems for Asurion. Cordially, Darlene ** P.S. Sam my son has a hard case now.

It was very simple and the staff was very helpful in getting the new phone. Once phone was received Bobby at AT & T was great in assisting the setup of the phone. I have used this several times and have never had a problem. I would recommend it to anyone to assure you are covered should your phone stop working.

A solid “10”. Thanks to all. Especially TRAVIS!! The store was well staffed. Organized by signing in and or I could call ahead for a secure appointment. Very smart. My wait time was minimal. Five people serving us!! Would recommend this store to my friends.

Phone replaced after broken screen. Service was polite, efficient and delivery prompt after follow-up. Recommendation is to make sure you have given your CC info otherwise the phone will not be shipped. I was disconnected and did not receive a return phone call to complete the transaction.

Everyone helpful and product was replaced in a timely fashion. Love this phone. It is a good deal and performs well. Service has always been good for any questions. They have been answered quickly and resolved in a timely manner.

Absolutely no issue with process, from initiation of claim, to receipt of new device, and set up of the device. Each step was easy and instructions provided were clear and concise. The return of the damaged device was painless and everything needed was provided.

Everything went very good with exchanging my broken phone except my deductible, it just seems like it was too high. I don't really have a problem with deductibles. I understand why they exist but I feel like in this case it should have been something like $40 + or -.

Thank you. Your company and people that work there is excellent very professional and we are In peace knowing that you protect our products. When we call no problem couples question and ready next day we have are problems fix. We want you to have a Happy Holidays and a Happy New Year. Thanks.

Good customer service. Was able to help replace the lost phone in an efficient matter. Thank you to you and your staff. It was not a difficult process. Jr was very straightforward. I will definitely recommend others to invest in having phone insurance, especially Asurion.

Asurion was great as always, even though your website makes it impossible to contact a living person. In my case, the contractor you use in my area was terrible, canceling appointments twice, just 30 minutes before they were due to arrive and saying I needed to contact Asurion.

Very fast service. I completed the claim for my son’s phone on Saturday and got his replacement phone on Monday. The rep who helped me with the claim was very courteous and professional. Very happy since my son is a teen and can’t live without his phone.

The staff was professional, but the first time I called to report the lost of our iPad, the person never submitted the claim. After three weeks and never received any e-mailS or the IPad as stated by the person, I called back and the person was able to complete everything fast since all the information was there from my previous call. After speaking to the 2nd person, everything was as the person said. Couple days later, I received the replacement. Thank you.

$29 for a cracked screen turned into $179 dollars. I opted for the Total Mobile Protection through Verizon. This includes unlimited cracked screen repair for $29 each claim. But there’s something that they DON'T tell you. I happened to crack my screen, so of course I submitted my claim and scheduled an appointment for a tech to come and replace my screen.

Every time I have to do a claim...we get the upgraded phone very fast! We don't do claims very often, but when we do we always have a great experience. We are always surprised by what is offered for the upgrade.