Asurion Reviews

Great service replacing my broken phone. Quick and easy. No hassles. I'm very happy and I will be a regular customer. My new phone is better than my old phone and it got here very quickly. I hope this is the only time.

Replacement phone arrived fast!! Customer service was excellent in retrieving all info from lost phone!!! Agent was knowledgeable, courteous, helpful and patient while resolving every issue!!! I am very satisfied!!! Great!!! Excellent!!!

I was very happy to find out that my phone was going to be replaced for free. The phone would not hold a charge no matter how long I charged it. When I took it to Verizon they informed me that I was getting a new phone. Woohoo... I thought I was going to have to purchase a new one but that was not the case. Thank God for Asurion!

Device face was shattered due to fall. Replacement was simple and fast - albeit more expensive than I anticipated at $199 given what I pay monthly for coverage. I did not expect to have to complete an affidavit but the print/upload was fairly simple. Phone came within a day and did not require a signature which was convenient given the fact that I am on the phone all day for work.

Excellent service, fast delivery!! I am very happy with the customer service I received and the new phone I received as well!! I would recommend Asurion to my friends and family!! It is great to know I have good insurance on my phone!!

First time losing my phone, the process was very customer friendly. Replacement was super fast. Don’t want this to happen again, but know Asurion has my back, is a good feeling. They will take care of my needs. Thanks again.

I reported lost phone and it took only two days to get it and was able to get back to business. The customer service was cooperative and try to help with good customer service, I am glad I have Asurion, I do recommend to have an insurance. Thank you Asurion.

This was a very easy, straightforward, and seamless process. The phone was overnighted and looked and performed perfectly. I would recommend this service to anyone whose phone is out of manufacturers warranty. 100% a good service for me, I would do it again.

Once the claim was complete, the phone was received the next day. That part of your process was outstanding. As far as the process of the claim. In the middle of the claim it makes you call a tech pro - the phone would not turn on at all and it had been checked out at an AT&T store and an Apple store. So there was no way for anyone to talk me through anything. I had to get on live chat and that CSR was amazing. She answered my questions and explained a couple things. But again the process. I had to explain everything I had just put in the claim to her. Not her fault she was just doing her job but y’all process needs work.

Overall... good. My initial reaction was horrible. I took my phone to UBREAKIFIX in Grand Prairie and after over two hours they were unable to repair the phone and really couldn’t enunciate the problem or the solution. The next day I went to the AT&T store at Sylvan and I-30 and I was sent to the AT&T store across from 75 from North Park and the tech was able to explain to me that the phone was irreparable and spoke to Asurion agent in the phone with me and got a refurbished iPhone sent to me. After all of that I am very happy with my recently refurbished phone. Thanks!

Needed to get a cracked screen replaced and because of the age of the phone (I think) the phone was replaced. Low deductible, fast service, and easy returned of the damaged phone. Very satisfied with the whole process and service.

Second time I have thankfully had your service. Based on feasibility and ease of use I am glad you was there. Keep up the great work and hopefully I won't need you but I know you are there if I do.

I was amazed at how easy it was to file my claim and the communication at which your company took the time and put forth the effort to take in handling my unfortunate situation. And the speed of it all I had my replacement the next day 45 mins earlier than scheduled. Kudos to all involved, very impressive. Thank you.

I had an issue with my old phone and had a replacement in 24 hours. Unfortunately there was a sim card issue with the replacement and when contacted again I had my next phone within 48 hours. The people I dealt with were fantastic. Courteous and apologetic and easy to deal with. Thank you.

They change my battery. They buy wrong 8 plus cover. The phone does not have network connection. It’s says no services. I couldn’t get any network. It’s become junk. They send me another phone. Am grateful. Thanks. Now my phone it’s working??? Thanks.

I was happy with the advice and counsel regarding my damaged phone (cracked/burned screen). Everyone I worked with was very professional. The process was easy and smooth. I received the replacement quickly. The ATT rep helped transfer my data over.

Had a great experience and phone was delivered quicker than expected. The customer service rep was very professional and helpful. I felt very good about the way my issue was resolved. I’m definitely pleased and love Asurion. I hope ATT CONTINUES TO USE THIS COMPANY TO RESOLVE INSURANCE REQUESTS.

It was a great experience. Quick and efficient. The phone came quickly and I was able to do the transfer myself. It was so easy to return the old phone. I called support to get the SIM card transferred and customer service was great.

Lost my phone out of town. Was quick and easy service, friendly understanding representatives who understand it is a stressful time. I was pleased every step of the way. Thank you so much. Such a lifesaver. I will recommend the service to friends and family.

Ben, at the ATT store helped file the insurance claim for my iPhone X that had a touchscreen that stopped working. It was quick and efficient and the new phone arrived the next day. There was even a discount on the deductible because I had no prior claims. Happy I got the Asurion insurance.

I was impressed how easy it was to get my claim handled. I was happy with the speed and readability of the instructions for transfer and sending back my old phone. I called to check on my new phone registration and was again happy with the speed and information.

It was difficult to do online for the watch. Need to be able to change to cell phone number for The authentication of account. My calls got disconnected a couple of times. The people were very nice. And polite. I wish that I would have been able to upgrade to the newer watch but no one offered that to me.

The process was very easy to follow and the phone came quickly; everything was packaged well and it was easy to set up the phone. The phone looked brand new as well. I did not have any issues with the process overall and I’m happy with the service.

Refurbished phone came the very next day. Has been working great. Customer service was easy to talk to and the App was easy to use. I am very happy with the service and glad I have the insurance on both my phones.

Very helpful with getting me a replacement phone. The speaker stopped working could not hear unless on speaker phone. He said there was no way to fix it so he suggested that he see if we could get it replaced and you approved it.

Quick and easy replacement. Received replacement overnight. I couldn’t be more pleased. Easy shipment of damaged phone. Received confirmation when you received damaged phone, so didn’t have to worry. I have never used this option due to uncertainty and happy I did this time.

Excellent Service. Fast delivery, the customer service agents were amazingly helpful and problem solver. Very pleased with the service provided. The Asurion customer representative was nice and courteous, focused on helping me to fulfill my request. I would highly recommend this service and I'm appreciated with AT&T for suggesting it to me at the time of the purchase.

My experience for the replacement of my existing phone was handled and treated in a very professional manner. It was a pleasure working with Asurion and I appreciate the dedication and time in providing excellent customer service. Asurion was quick to respond and addressed my needs in an efficient timeframe.

I really appreciate it. Thank you. I will Oder from you again and tell my friends and family about your service. We like to service and you can keep on coming. The representative was nice I will get y’all a five star. Thank you for having me as a customer.

After sending someone out to fix my screen, it was discovered that my battery was bulging. Asurion sent me a replacement phone the next day. They gave me an upgraded phone for the same deductible price. Thank you! I definitely recommend having Asurion insurance.

I apologize. I can’t remember the young man's name but he was amazing, quick and efficient. You have a great employee in him. Can’t say enough positive things about our experience and it was because of your tech. I would recommend your services and would definitely recommend that tech.

Last night, Sunday, I completed a claim for a phone. Upon completion, a message was sent that indicated I would be notified in 3 hours of the status of my claim. Within an hour, I received an email asking for documentation. The requested documentation was the same exact information I provided. On Monday morning, I called and spoke to an agent, who sent an email to fill in the same information! Later on Monday morning, I received a notification that my claim dated (Sunday night), would be reviewed in 3 hours. I then received another email - to fill out the CLAIM AGAIN! Very frustrating - no help with the phone as there is no answer when calling. If there were other options, I would take them - at this point Asurion is not helpful.

I’m so happy my son’s broken phone was replaced within two days and they even gave him a free upgrade. Now that’s incredible service. I Will definitely recommend Asurion cell phone and watch insurance to any and everyone. They made my day.

Very happy with everything. Only thing I wish I knew is if you received my old device I have not heard anything about it yet. I never received the accurate package to sent phone back but lady I spoke with told me to drop it in envelope and she gave me address so I did what she said so I wouldn't get charged extra fees. Hopefully you received it. Thanks again. I'm very pleased.

I was able to file a claim with just going on the internet and it was pretty easy I don’t use the internet very much and I can’t believe how easy it was really. It is kind of expensive to have the insurance on the phones on my plan but if they break or get lost I have never had a problem filing a claim.

Everyone courteous and very helpful. At first wasn’t told I needed to send husband ID and I sent mine so it was a delay but after we got it figured out everything else was smooth. If I hadn’t call back to see what the delay, nobody called to inform me I needed to send husband information. So I feel like they should call you and let you know this if there is a error and tell the customer at the beginning you need all documentation of the person whose name is on the bill. But Thanks again.

Process was quick and simple from beginning to end. Received replacement phone the day after filing report and had it set up and ready to go in minutes. I have been a customer for years and Asurion insurance has paid for itself many times over. Well worth the money (especially if you have teenagers).

First off they had me do the insurance complaint over like twice because what the person wrote down didn’t match what I said on paper.. Then another representative didn’t enter it in the computer like she said.. They returned the first phone back to AT&T so they called and told me to ask y’all why.. Then they wanted to charge me 250 for a new phone because the one I originally had they didn’t have anymore.. So unfair And over charged. No professionalism.

Quick and responsive to our needs and situation. Lost one of our phones, process to fill out form and time it took to get replacement was quick and easy. Thank you for making this process easy. We appreciate it.

Awesome assistance! I was referred initially to get the shattered glass replaced which was unsuccessful. So, they recommended that I receive a new phone. Once I called to inform them my phone was not repairable, my new phone was ordered. Received within two days.

My phone was lost. I called to verify my insurance through my carrier. I filled a claim about the incident. After filing a claim, my phone was replaced in a timely manner, 24 hours. I recommend that phone users get insurance but one never knows when they are in need of a replacement.

Fast, easy and quick. No fuss, no muss. Outstanding!! Best non contact service without having to jump hoops in order to get a problem solved. More companies need to try and fix their customer service to accommodate their customers as easily as this was.

It took a while to get the proper help to file my claim for a lost phone. First agent or 2 didn't help. They would just forward us back to AT&T agent. Then the AT&T guy found someone to work with. But glad it worked out.

Every one, every step of the process was great and very easy. A bit more education may be a good idea for those in technology as they did not understand how to place shut down and factory reset. Great otherwise.

After my husband phone got a cracked screen and camera during our vacation, dealing with Asurion to find a solution to the broken phone was an easy process that was very helpful and worry-free. OUr phone got replaced within days and the process to return the broken phone was very easy too. We are very HAPPY.

ASURION tracked every step of activity via notification and was spot-on. Once the replacement arrived. A instruction sheet was included to re-activate our device. ASURION also supplies options both in the form of a website or a phone number to assist. Find it difficult to walk away frustrated.

It took 3 phone replacements from Asurion because each on there was something wrong with them. On the last one again the speaker phone didn't work so we just ended up buying a new phone from Verizon. Not happy with the experience at all. The phone replacements are of bad quality.

Awesome Customer Service!!!! Timely delivery, great product replacement. Glad I have this insurance!!!! Asurion is a great service to have for possibly loss, stolen or damage to these very expensive phones. Very happy with the replacement phone. I have used this service over the years and I am very, very pleased everything. Keep up the the great service of providing timely replacement phones.

New phone came in less than 24 hours. Instructions were easy to follow. Very happy with this super fast service and the cost is affordable in my opinion. I was a little surprised that they did not need the sim card back.

Quick and easy process! No hassle, was able to complete everything quickly! The website is easy to maneuver and the return process was not difficult at all, hopefully I don't have to use it again but if I do, like I said easy peasy!

My phone got shattered on both sides. All I had to do was fill out a simple online form that took less than 5 minutes and I had a new phone the next day. On top of that, I got it for half price because I haven’t filed a claim in several years. The process was very easy and super helpful and more than fair. Thank you!!

Replacement came in less than 24 hours and all of the supplies needed were included. I would like to have about 2 or 3 days before getting texted that my time to send my old device back or at least have a date to return. I needed to ensure all my data was transferred and my access to accounts only my work administrator can manage was addressed successfully.

I sent my HP printer to Asurion under the warranty. They have supposedly fixed it after having it over one month, but when I try to get confirmation that it is "on the way back" to me, I get no response. I would like a tracking number from the shipper, but I cannot even get in contact with customer support. It is impossible to even chat with them. I try to call, but they only respond to mobile phone repairs. They ask to input the mobile number you are calling about. I am calling about a printer, but there is no way to enter that information in chat or in a phone call. I will not use this warranty company again. Pitiful.

The company was not lying when the package came, but some companies will not tell the truth and when they say a package came in, it doesn’t come. I would really recommend to my family and friends 100%. This company is really reliable and trustworthy.

Everything went in order. Spoke to a customer service rep and they told me what to do. Once I got the new phone I sunk the old phone to the new phone. Then I shipped the old phone back to the address and box they provide. Everything went as they said. Phone came next day.

My phone was replaced after it was accidentally broken. No questions were asked, when informed. Service was completed within two days at no cost to me. Excellent! Fast service! Thank you for your great service. I would recommend to all my family and friends.

My granddaughter had screen issues with her phone. After contacting Asurion through chat, a replacement was sent overnight. When there were delivery issues, another was sent quickly and with additional security. Customer service agents were helpful and efficient. She now has a new phone, which is so important during this Covid time, as she is across the country from us. Great Service!

I had a great experience, representative was extremely friendly and helpful, received my phone the next day, I would highly recommend your service!! Thanks again for having a great service and company, hopefully I won't have to use the service again lol!!

Everything went great from the beginning to the end of the process. Thank you for being so easy to work with and quick to send out the replacement phone. I would definitely recommend everyone I know to have their phone insurance through y'all.

I was able to submit a claim online and had a phone replacement in two days. It is never a fun thing to do but it was a painless process. We were not able to erase the broken phone because the screen was not useable but I was glad that I had the coverage.

If I could rate this experience with NO stars, I would! I found it to be the very definition of BAIT-N-SWITCH, MISDIRECTION, WOLF TICKET and SNAKE OIL SALES that I have ever been a victim of!!! Apparently, new rules and policies are only known to a customer AFTER the claim has been filed and NOWHERE on the website are these "provisos" stated beforehand! Only by using a third-party representative was I even able to talk to a LIVE person, and even then, I was... cast aside like a used Kleenex and hung up on. And NOW, this company DARES to ask for my "opinion" about how they're doing??? REALLY?!?!

Received my product the next day. The process was smooth and easy. They could make it easier going from your Verizon account to actually filing a claim. Other than that everything was smooth and easy.

The associates with Asurion was so helpful and friendly. I was extremely upset with my phone being stolen and the associate that I spoke with really made me at ease. She even has me laughing a bit during the conversation. I really really appreciated that.

Asurion is a fast and reliable service. The products have been good refurbished phone, so far. And if you need replacement on the phone received from them, they will replace it within a year. The deductible is high for iPhones, wish it was less.

Fantastic job. You all made it super easy and simple. With the return labels, instructions, and your amazing customer service! And with such quick delivery, my life was back to normal in no time. Thank you for all your help Asurion!

People who work for you are very efficient, courteous and knowledgeable. Tracking info is provided and follow up is appreciated. When it is necessary to connect to carrier to answer or clear up questions, you liaison very well. I would recommend this service to anyone and wish all customer service opportunities modelled after your skill set.

Phone was stolen while traveling. Went to a Verizon store and despite the pandemic I was assisted and had a new phone being shipped to me the next day, all within 1 hour!!!! This was an unexpected but pleasant experience. I would recommend having the forms available at the store level however rather than the need to download.

The process was very fast and convenient. Everyone was very helpful. The process took awhile over the phone but I was able to have them set up the process while I went in the store and completed the process. I would recommend to family and friends.

Everything was good and fast honestly but I’m a little worried because the box they sent to return the phone was flimsy and they only included one tiny piece of tape. I just hope they get the device I sent back. I’m not sure how to track that?? $850 charge if they don’t get it within 10 days or something.

Great customer service. The agent explained the insurance coverage so in the future I would understand. But because I did not understand, he gave me options to consider. His options were reasonable and fair. Service was prompt and accurate and could not have been better.

Everything time I have an issue with my phones the response in very quickly and the people very nice, service is streamlly fast, I love it. When I get the phone under warranty there is not question ask about how I lost the phone or how it got stolen, this people just replaced it, no drama.

Very responsive on the phone. On shore call center was appreciated! Had to call twice, once to update my claim and once to activate the new phone. Both times the service rep was very attentive and very knowledgeable. No issues at all. Thanks!

Phone delivered, no issues. Customer Service is wonderful, that is why I stay with Verizon. Fast delivery and no damage whatsoever to the replacement device. Thank you for great service. Would never go to another provider because of your great service. Any issues please advise.

I lost my phone in the lake! Not my best day but Asurion sent my new phone out immediately. The best part is that nearly all my data was recovered. My phone actually backed up in the lake about 5 hours after it was dropped!

I lost the original return package and it was easy to get another. The only thing that I didn't like was the company kept calling looking for the damaged phone. I feel like they should have noticed that ordered another return package and it would take longer. Otherwise I am very pleased with the process of returning a damaged phone. Thanks.

Wife dropped her phone on tile floor, second time with this phone and both times Asurion replacement was easy and received phone quickly. Everything was done online. Just had to print out one form and take a picture of form to send back.

Very pleased with Asurion. I've been having very bad luck with my phone and had to make a few claims in a short time. They were there for me when I needed them. Very easy to file claims. Thank you.

I appreciated very much that the agent I spoke with stayed with me during the whole conversation until we resolved the issue and so far my phone is working well. Thank you very much for your attention. I will definitely recommend Asurion and ATT to friends and family.

Phone replaced within 2 business days. Easy to activate replacement. All things provided to send damaged phone back. Very pleased to be back up and running so quickly. Claim process was not hard to navigate. Will carry this coverage on all phones.

The service was great. I got my replacement pretty fast. I got it activated fast as well. The deductible was not to high was pretty surprised about that. The price was fair and the replacement phone was an upgrade from the other phone it replaced. I was very happy with that as well. Thanks for all the help and fast service.

Putting in a claim was hassle free. My "new" phone came the next day, as stated. Would recommend Asurion insurance. The only thing I would do differently was to transfer or use a cloud service to store all my pictures.

Phone came quickly and was easily set up. I had a phone stolen and the website was very easy to use. I got my replacement phone within a couple days and the deductible was not much. It was a very easy experience.

Fast great service and very pleased! I had no issues at all putting in my claim and was explained everything in great detail. I have been with AT&T for many years and have never ever have any issues. Y'all rock!!

Very pleased with the help of getting a replacement phone. Fast response overall very satisfied. Thank you very much. We will definitely keep my insurance. I hope I dont have to use it again but very glad I had it.

Process was quick, easy and accurate. Instructions were easy. Only thing missing was a new charger. Otherwise experience was easy. Tracking of the package was great too. I am a repeat Asurion customer and am very happy with their service.

Claim was easy to setup, replacement was sent out quickly. However Fed pooch the delivery but overall it was a great experience. I was afraid the replacement was damages from fed ex. Called and they assure me that if it was damage they would send another out.

We had a quick response with the replacement of the cell phone. Even when I was a little slow at returning the old phone, your company was patient and kindly reminded me that I needed to get it done quickly. It was truly a pleasure working with you!

Your representative was very helpful and courteous. He understood what I was asking. He assisted with me in being able to return my product as requested. I was able to get it returned yesterday. Thank you so much. I was very well pleased with the assistance that I received.

I could not be more pleased with the process. The AT&T store rep was knowledgeable on the process and very helpful with processing the claim. The claim was filed on Saturday and my replacement arrived before Noon on Monday. A different agent at the same store took care of the transfer to the new phone and even packaged up my old device. All I had to do was drop it at the post office for return. I would recommend this coverage to anyone... Very happy. Thank you very much.

Asurion's service is super fast and very friendly!! However it never accepts my address when I'm filing my claim online and the process to get to speak to someone was a little difficult and time consuming but the customer service rep was very friendly. Shipping was very quick and I received my replacement phone the next day.

The customer service was great and very helpful! There was a problem finding the insurance for the phone but he took his time and found it and set us up with an appointment without a problem. Thank you very much!

Filing the claim was simple and received my phone the next day! The new SIM card didn’t work so I had to use my old one, had to figure that out on my own. That wasn’t explained in the box. After I figured that out everything was great!

My service was beyond exceptional. At first I was upset. A cancellation then a no show but it was handled accurately and taken care of in a prompt manner. Thank you for the patience and the staff during this Covid time to still make things happen for the customers.

Y’all were prompt in delivering my replacement phone. The delivery service, Fed Ex was a problem. The box was left on a water pump well in my neighbor's yard. It was nowhere near our house. It was a miracle that I saw it.

I lost my phone during a trip to a Pho place unexpectedly, next morning I report it and then after 2 days my phone replacement arrived. Called the support. They helped me setup the phone and everything was smooth. It felt like my phone was never gone.

Got it fast and it was great. The process was very easy and transfer everything was easy. Glad to have a phone back in service. Just wish I could set up the pick up of the old phone from home so I didn’t have to go to the post office.

Super efficient and easy. So much nicer than having to buy a new phone. Insurance is worth it. My phone has water damage and I was able to describe what happened and simply get a new one mailed to my door.

Our replacement phone was fine but it took longer than one day that we were told it would take to get it. I put the claim in on a Thursday and received the replacement phone the next Tuesday. So I was satisfied.

Customer Service has become a lost art. The individual who assisted me has kept the hope alive of a rebirth to Customer Service for me. Patient, considerate, helpful and freely educated me on the subject matter in que. Didn't hurt that he was very articulate also.

Would have given them a 5 but took 3 days instead of 1-2 days. Very easy to process online. Overall made the best out of a stolen phone. Like the phone I got seems really good so far. Gave updates on shipping so easy to track.

Great service from beginning to end. Flawless and effortless transaction. I was kept informed throughout the process and definitely exceeded my expectations. It’s greatly appreciated. I’d definitely recommend it to my friends and family. The best service ever received.

I was very pleased to have my phone with a dying logic board replaced (upgraded actually with a refurbished phone in a newer model) for $100. I wasn’t ready to spend big bucks on a new phone just for a better camera so this fix was perfect for my needs. I learned about this option from my daughter who had previously had her phone stolen then replaced through this service. It was fairly seamless and painless.

I was happy with their service. Still not crazy about their deductible. For that much money a month, should be less to replace a phone. I'm thinking about dropping the coverage. The tech support is probably the only reason I'm keeping it.

Online service was prompt and satisfactory, however, replacement Samsung S8, was disappointing. Was getting hot and slow as the prior product that it replaced, This is an ongoing problem. Someone must do a quality control before sending it to a customer, please address this issue and reply directly to my email. I paid for a replacement. Also I still have problem with restoring my files, data and application.

I shattered my phone's screen and the back glass as well, I obviously had to get it replaced, Asurion made that process very quick and easy. I've been using Asurion insurance to cover my cellular device for many years now and have always been satisfied with the service they've provided.

My claim was handled fast and efficient. I was very happy with the process although it got complicated due to AT&T passcode issues. Once this was completed all went very smoothly. Faster than I expected. All in all I was happy with the process.

I was very pleased with a timely response to my claim, and the quick delivery of a replacement phone. Everything I needed for set up was provided, and the instructions and web support were satisfactory. I also acquired help from Verizon.

The system was great when it was done without any wrinkles. I did two claims recently and the other had wrinkles that needed customer support and that was more difficult. Giving customer support more flexibility would have made that previous claim better.

Thank you very much for the fast response time and service. I got my replacement iPhone 6s phone the day after we filed the claim. I had never done this before It was very simple and straightforward. I also want to thank the ATT store for reminding me that I had insurance and helping with the transfer of the information.

One call and the process was started. Phone was delivered quickly. Everyone at Asurion was very friendly and helpful... much better than the employees at Verizon. Very glad that we had insurance and will always purchase it.

So pleased with how quickly you responded to my problem, damaged phone. I am slowly learning how to transfer some banking/financial apps. So glad I had insurance and so happy with Whitney @ AT&T in Morristown who recommended I file a claim.

Excellent service and communication Provided was timely and informative. I received my replacement device within 3 days of filing my claim. Both Asurion and AT&T were easy to work with to get the claim filed and to divide updates. Instructions were clear and concise so there was no confusion on my end and my expectations were managed well.

I entered my claim which is a very easy process. The claim was approved and I received the new device in about 2 days. It was just as simply to send the return device back. The price was reasonable for the replacement device.

Sylvia was excellent. Her guidance and explanation was Clear, patient, and helpful. Her character and technique is superb. If there is a promotion available she deserves it. Your method was clear and the process is going smoothly. Sylvia really made it a simple process.

Warranty process was straightforward, we had just went through Hurricane Laura so I knew the normal 1 to 2 day delivery would not happen. Still got my phone in 6 days. I wish there was an option to add a bit more money to go one step up to get a better phone. My dead one was a G7 and would have like to have been able to go to at least a G9 instead of a G8 that they don't even sell cases for screen protectors at Walmart because phone is too outdated..

I was very pleased with the ease of reporting the damage to the phone. I was extremely surprised at the time it took to received the new phone. I reported it on a Thursday and received it on Friday. Reporting it on the website was very easy.

They worked my claim with in a week and also upgraded my Iphone to a eight. Asurion is not a accredited company. They did a great job for me replacing my lost I phone. I want to thanks the company for working my claim.

The girl who helped me was very kind and respectful. I received my phone in 2 days. It was set up by a tech friend of mine. The replacement phone is such a nice upgrade and I like it very much. I would highly recommend Asurion.

I thought it would be very complicated and take a long time but it actually was not too bad. Thank you. My experience with them several years ago was not so nice so I was surprised it was very easy this time.

Easy and fast delivery. This company was simple to deal with and doing this online was a plus. Just a couple of clicked and two hours later I had a tracking number. Order phone at 5pm and had my phone at 10am the next morning. Very pleased.

You guys made it easy and quick to file a claim. Thank you :). I received my product in 2 days. It was just like the brand new one. Paying for your services is worth it. First time filing for a claim.

Very easy to use. The agents I talked to were friendly and very helpful. Turnaround time was super quick and great instructions on the site. Even the return packaging was well thought out and included everything needed to return/down to the tape!!

Everything thing went quick and easy no hassle and very satisfied especially the setup of the new phone. The associate who helped me was very patient and offered helpful advice when my wife couldn't remember her password. I felt really good about the whole experience. I wish I could personally thank her.

After AT&T helped me with my claim, I was extremely satisfied with the quickness and ease at which I was able to replace my phone. Return packaging was simple, labels and even tape was provided to make the return easier. Thank you.

After going through the unpleasant experience of losing my Son's cell Phone, nothing better than a quick and easy process like the one I experienced with Asurion. I recommend having Asurion Insurance because you never know when you will need it.

The service tech that assisted me was patient, considerate, and knowledgeable. A delight to work with. From the time I reported my phone stolen until the new phone arrived took less than two days. Everyone I dealt with was highly professional.

The battery in my Moto G7 swelled up in the phone, in it's protective case. My local Verizon store stated that was dangerous. When I called Asurion they were quick to respond, had a replacement phone in my hands the next day. They supplied a return PKG and my mailman took it to post. Asurion notified me that they received it. The whole process was painless and easy and no additional cost to me. Insurance coverage is very much worth it.

I had some problems setting up my replacement phone and I was hoping that the setup and process would have gone quickly and smoother than what it did. I appreciate Asurion replacing my damaged phone and had the different agents from you had told me what the agent from Apples told me, I could have been set up and ready to use my replacement phone in less that 30 minutes. But thank you again and I appreciate you listening to me too.

Asurion makes you jump through a lot of hoops to get approval for the phone replacement. Took me nearly all day online trying to get the correct form, hard to get ahold of anyone to help everything is automated. Once approved it went fast. I think they hope you will give up and just buy a new phone.

Quick easy insurance claim fulfillment. Device came overnight, transfer of data instructions easy to follow and instructions on wiping defective device easy as well. With teenagers, having insurance is a godsend. Particularly if you have a pool and teenagers fond of throwing each other into it fully clothed with their cell phones in their pockets. Thank you.

It annoyed me to pay for insurance, but given my son’s history I felt I should. It was a wise decision. My son fell in the water and the phone got wet and stopped working. I was so pleased with Asurion. Service was quick and with the help of the Verizon store we had no trouble getting the new phone and getting it working.

Perfect! The shipment of the new phone arrived as indicated. The phone was in order and the transfer was made of data to new phone. Currently the new replacement seems to be working properly. Overall, I good experience for us.

I would recommend this insurance to everyone. Great service on the chat. Received my replacement super quick. Sent my broken phone in prepackaged box. Love this service and the people who helped me with replacement. Thank you for all the help.

Everything went very well. No troubles at all. Thanks You. The directions was good and the phones arrived just when they said they would arrive. Now my task is to get to AT&T store to see if they transfer my old phone to the new. Thank You.

Great service, my phone wouldn't calibrate after the screen repair, so I was sent a new phone immediately! I was very satisfied with the services they offered! I recommend getting this insurance and using it when needed! I would suggest this to anyone!

Everything went very quick and smooth. Thank you. The delivery was quick. The return was effortless and I really can't say anything more about it except it was a wonderful experience. I had so much fun getting my new phone replaced.

I had absolutely no problems with the getting a claim filed. I would get Asurion again. For the price you pay for the insurance it is well worth it. Very easy to navigate website. Helpful staff when you have to call.

My phone broke and they sent another phone. Very smooth! What I find unfair is that I have to write a minimum of two hundred characters it’s such a pain!!! If I need to do this again for anything I will not participate!

The phone replacement process was very easy. The website was helpful and it literally walks you through each step on how to complete the process of rebooting and restarting your phone. The delivery of the replacement phone was surprisingly fast as well.

I was totally satisfied with the assistance I received from the representative when reporting my claim. The representative was very professional in helping expedite my claim. I would refer Asurion to my family and friends. If have any problems in the future I would love to have that representative assist me.

Very good customer service and friendly and helpful team thank you so much. Y’all made it very easy for me to transfer my info to new phone. I also got it really fast. I got it in the very next day. Thank you.

I transferred files once the replacement arrived and I boxed up my iPhone that had “died”. Stopped by an ATT Store near us in Tequesta, Fl Saturday afternoon. Asked why I didn’t have any WiFi service and the nice lady looked at my new iPhone and said... ”your phone doesn’t have a SIM card”. She took the SIM card out of my old iPhone and put it in the new one and I was in business. We boxed the old iPhone and I dropped it off at our local Post Office.

The technical went above and beyond to help me. I had my screen replaced and he directed me to the partner business in the area that had the part in stock. He also spoke to customer service at great length about getting my daughter’s phone screen replaced. It ultimately ended up being a phone replacement. He was very helpful.

Timely replacement of inoperable device. A newer model with better specifications than original device as that device no longer in stock. Fast and efficient. Would have preferred more choice/say in model selected but was very good w/ exception of color.

At first I had a problem getting my device to my address (due to fed ex delivery issues) but Asurion continue to work with me and my device was finally delivered in safe and in good working condition. Asurion also was very prompt in email to me that my old defective device was received. I’m very satisfied with Asurion and thank them so much for their support and commitment.

Lost phone, speedy replacement and easy connect. Great service. Tracking was good. delivery and customer support was great. I would recommend to friends and family. I am very happy with service I have on all my phones and will continue to use Asurion. We have 5 lines that we are real happy with.

Process was very easy. Gal on phone was very courteous! We have always carried insurance and and have never been disappointed. It has been quite a few years since we had to make a claim. Can’t believe how fast we received our replacement and how easy it was to set up! Thanks!

Great experience with Asurion. The claim process was easy, and very user friendly. I received my replacement phone within a day of me putting in my claim. The phone came with everything needed to send my old phone back. Great experience!

Excellent knowledge of my iPhone, very fast changing the broken screen. Was wearing mask and kept proper distance the entire time. Would hope not to need again but just knowing they are available is very helpful when your screen cracks. Definitely recommend to anyone needing repairs.

Exactly as advertised! The screen on my phone died. I called Asurion and the very pleasant representative said he would send me another phone, which I received the next day. Asurion included instructions to set up the new phone. Asurion mailed me a self-addressed, pre-paid envelope to return my old phone. I received confirmation that Asurion received my old phone. So simple and, again, exactly as advertised. One cannot ask for more from an insurance provider.