Asurion Reviews

Response time and delivery of devices was super fast. Unfortunately, I had to place two claims backs to back for two devices, but they didn’t give me any issues with the claims. The entire process was smooth and executed swiftly.

Very pleasant experience! So thankful that I had coverage. I do wish the deductible were less, since we also have to send the phones back, but it’s better than having to pay for a phone. The transfer process didn’t work for me, after several attempts with agents trying to help, I ended up having to do something different. I appreciated the tape to reseal the package!

Everything was great from the timing of receiving my phone to activating it. Truly appreciate you guys service. Definitely gonna stick with your company for a long time! Even once I called I forgot his name but so professional and got right on his job.

This reviews have to be fake. No way the majority of people on here could say these people did a great job and that’s impossible. This Company’s customer service is horrible. I tried to replace a simple phone. I had to call the company 30 times. It took me almost two days to get my phone activated. This company needs to be out of business. The way they treat the customers is horrific. Be very careful when choosing this company as your insurance. At&t is no better, This experience made me switch my phone to T-Mobile.

The people I talked to were very knowledgeable and extremely helpful! They knew exactly what I needed to know and were able to communicate that information so that I could understand. They were also very pleasant and polite. I found myself totally satisfied with their help and their assurance that I could call back any time that I had a question.

Smooth process - entered information, new phone came the next morning, transferred everything over to new phone and placed old phone in the mailer and dropped in the mailbox. Super simple - just the way I like it! I'm glad I got the Asurion protection because Verizon did not live up to my expectations.

I got my new phone very quickly. I just don’t like when I have to call in. I either want to do it all online or all over phone. Every time I have ever used The insurance policy I start online but end up having to call in but at least the calls aren’t long and I don’t have to wait too long for a response.

I had an excellent experience. They upgraded my 3rd gen iPad to a 4th gen iPad free of charge. Shipping was quick and fast. Was very satisfied with their service and quality of service. It was a smooth and painless transaction.

Filing the claim was fairly easy, I had to take extra steps such as signing an affidavit and uploading my ID. My phone was lost I didn’t have a camera accessible to upload those documents so I had to go to the store location for them to assist me. That was inconvenient. Delivery was fast but confusing because they gave me same day delivery option but after they processed it was 1-2 days.

Accidentally dropped my iPhone 6 plus and shattered the front glass and damaged the camera. Inquired with AT&T as to my phone insurance and they advised I was still covered. They explained the procedure and I was able to file a claim within 24 hrs. Insurance pays off.

We didn’t think we were successful but we actually were. I have all my contacts on my insurance phone. Thanks to Pro Tech support. I don’t remember your tech’s name but whatever he did it worked. Thanks so much. I will tell others with ATT that ins. is good & the help center pro tech people are really good at their good.

Very easy to use and quick. Thank you - would definitely recommend. The system for transferring information from one phone to the other works very well and that makes the whole switch go much more smoothly than you would expect.

I absolutely no complaints. Customer service was fantastic. It's probably the best customer service I had ever received from any company or customer service center at any point ever in my life. Thank you very much and it's the main reason I stay with Verizon and Asurion.

The ease of the whole process was a relief. No hassle, or questioning about what happened. Replacement phone arrived the next day. Straight uncomplicated instructions on how to start up new phone and wipe out the old phone. Convenience of turning back in old phone was a relief! Definitely glad I have kept the option of replacement insurance.

The customer service was great. My problem was a cracked screen and was told the service was not available so filed a lost stolen claim. It took 3 weeks to get the new Stylo6 phone. Poor turnaround time for a brand new phone.

100 percent pleased with the claim process. Doing it online was fast and easy. I didn’t have to speak with anyone. The replacement of the cell phone was expeditious. Asurion also made it easy to return the damaged cell phone.

I was so concerned about getting my phone working and went to Verizon and even the Apple tech locally for help. Finally Verizon said, "Your phone will not work right & needs replacement!" Going directly to Asurion for this was so easy. The online support was awesome to establish coverage for getting a phone replacement. They mailed me a new phone within 3 days. Such a great organization and insurer. I highly recommend them.

Everything went smoothly. Phone arrived quickly and setting it up was easy. I was easily able to cancel my screen repair that I has scheduled and get a replacement device with no hassle or difficulty. The people with Asurion were very polite and helpful. Thank you.

Quick and simple. I also appreciate that the deductible comes out on the monthly billing instead of an up front charge. I’ve used Asurion before and will continue protecting my phones and iPad as long as I can. Thank you.

They did what I paid for had, a two-day turnaround was not really inconvenienced even though it was the weekend was able to have the phone in hand Tuesday morning. It was my second time using this service both times have been positive.

I made the call. Explained everything. They reviewed and accepted the claim promptly. The representative was very understanding and worked with me to get everything I needed completed accurately. They sent the new phone out and I received it within 3 days due to the weekend. Great service Asurion did.

Everyone was pleasant and professional to deal with and the process went quickly. Hopefully I won’t need an insurance replacement ever again but, if I do, I know I’ll be treated with professionalism and it will be resolved quickly. Thank you.

My experience with the agent at Asurion was superb. She was polite, patient and very knowledgeable. It was so refreshing, as I have had 2 months of non-help from AT&T with the loss of my old phone. Thank you. It was a Sunday as well, was not expecting a response that day, but I got one.

Phone screen damaged, pay $15.00 every month for NOTHING. You must make sure to file a claim first, otherwise if you have it fixed first there is no reimbursement/recourse. I had it fixed and they stated, "We can’t reimburse for repairs."

Great communication through computer and follow up. Options were laid out so I could make an informed choice. Very satisfied. Phone had a cracked screen so had 2 options. Replace screen in home for specific fee or replacement phone for, $199. Since battery was also weaker ordered replacement.

The phone was delayed in arriving but the agent I spoke with to activate the phone was very helpful. Returning the phone was made easy and I would recommend your service to others who may be in need of insurance for their phones. I would only recommend that you notify a customer of delays instead of making them rely on the shipping service to do so. Your customer service was adequate and the whole process took only a week to complete but I was originally told the whole process should only take a few days.

Our experience with Asurion was great! The replacement phone arrived when asurion said it would and the tracking of the package was easy and convenient! Will definitely recommend using asurion! Thank you again for the helpful prompt service! Thank you!

I purchased a treadmill and bought the 4 year EXTENDED warranty and it was explained at the time the EXTENDED warranty starts AFTER the manufacturer warranty expires. I recently had an issue with my treadmill and this terrible insurance company will not honor the warranty. They are telling me the 4 year EXTENDED warranty I purchased ran concurrently with the 5 year manufacturer warranty. Does that make any sense to anyone? Why would anyone purchase an EXTENDED warranty that is less than the manufacturer warranty? DO NOT BUY ANY INSURANCE FROM THIS COMPANY. THEY DO BAIT AND SWITCH AND DO NOT HONOR THEIR POLICIES.

But, I am still having problem with the volume control. When I make a call I cannot hear the person not until I press the speakerphone button. This is the issue that I have with Samsung Galaxy Note 9.

Filing this claim was very easy. We had difficulty completing the claim online, so we called it in. The employee helping my daughter was very thorough and knowledgeable, making the process very easy. She received her replacement phone within 2 days and was able to send her non-working phone back. Very easy process!!! Thank you!!

Prompt, easy and precise, great customer service. I appreciate the quick turnaround I received from Asurion. Going from a missing phone to immediately having a new one with 24 hours is a great feeling. Having insurance is a brilliant idea and Asurion is one of the best I have had.

We were thrilled to have my daughter's phone replaced after the screen cracked on front and back. However it took several phone calls and wait times that were excessive. We were also not informed initially about what the process entailed. If we'd had all the info the process would have been smoother. We did not understand that we had to wipe the phone and turn off find my iPhone. All in all it went ok but it could have gone smoother. Once we completed all the tasks the phone arrived within 1 day!

My son's phone was stolen. I went into the store to deactivate his stolen phone and see what could be done for a new one. The store sales rep guided me thru the Asurion steps - SO EASY!! We received the phone in 2 business days, and again, set up was very easy.

The process was quick and painless. Fast response to my repair. I received my replacement iPad within 48 hours. Thank you for such great service. I will continue to insure my iPad and iPhone with you and would recommend your services.

I couldn’t believe it was that simple. I wish all of the insurance companies in general were like this easy, the way it should be. Yes pay for a service and the insurance provides or response to actual help you and not make it impossible NOT to help. Asurion is a respectful down to earth company.

I would recommend Asurion. I have always had very good experiences with them. They get the new phone out ASAP been using them for years. All our phones are insured with Asurion. It's a wonderful services and customer services is very professional

The representative I spoke with to set up the service was incredibly helpful and professional. The repair person as well. Overall great customer service. Was a bit skeptical at first about getting the phone replaced, but the tech walked me through the process and we now have a working phone once again.

Quick transaction. Haven't sent my old phone back yet because it won't fit in the mail slot but the new one works great, so far! I've used Asurion in the past and not had any issues with them, to my knowledge.

Fantastic and quick service. I went into AT&T the day I dropped my phone (Saturday) and my new phone shipped same day. I received it on Monday. Being in a field where my phone is essential, the quick turnaround was fantastic.

Great service - replacement phone arrived the next day. It was a smooth transition from the damaged phone to the replacement phone. The return was simple using a prepaid envelope. I will use this insurance on all phones I purchase in the future.

Dealing with your company has been a very positive experience. You were very helpful. Everything was explained very well, and all actions were taken care of in the way that they were explained to me. I have let many people know that if they ever need to use you. They will be in good hands. Thank you.

Got first person wasn’t so great. When I called back to last initial person who helped me she was excellent. Very informative and knowledgeable courtesy with sunshine in her attitude!!! And genuinely wanted to help with a can do attitude.

Quick turnaround to get my replacement and was able to follow instructions to getting my replacement phone up and running. Saved me a lot of money with completing an insurance claim instead of trying to upgrade my phone which was not in my budget at the moment.

Great on the delivery of the phone. The service at the store to assisting the process to request a new phone was awful. The associate was not efficient. I had to wait over the weekend to receive my new phone.

Fast and accurate! Kept me up to date every step of the way! Easy and fast setup once I received the phone. My husband was very pleased with his new phone. Even if it was a refurbished phone. It still looked brand new.

Thank you! In this day and age, cell phones are our life and you QUICKLY took care of a bad situation! I didn't realize how much information I didn't have when my phone was working properly. The claim process was quick and painless and my phone arrived in two days, ready to go.

Asurion's response to our problem was prompt and very helpful. We are very satisfied. We were able to set up the new phone easily. Four stars because we were disappointed we still had to pay $112 for a replacement phone.

Bailey was Kind and Awesome - she was bubbly and easy to talk to and made my experience a positive one. Also in this day and age when most people work from home - she accidentally had her mic on and her son could be heard in the background. She apologized too many times when it showed the hardships of working and having a younger child in the house - Well done Bailey. Thanks.

My claim was handled very fast and had no problem reactivating my replacement phone Thank you very much. I'm glad that I decided to get insurance on all my devices, it really is a lifesaver. I have had phone service with att for 11 years and also had their insurance. I had several claims in the past years and have no complaints. You guys are awesome.

The girl I spoke to was very patient and knowledgeable. We were able to get my granddaughter’s phone up and running again. I did make her aware that we were unable to delete her contact information because the phone was damaged when it got wet.

Anytime I have to call you guys it’s always a great experience & you get me taken care of in less then 15mins.. I’ve never had a call that you all didn’t take care of me fast.. That’s why I always enjoy the calls.

Asurion was tremendous. They handled my claim easy, fast and no hiccups. They overnighted my new phone and gave me prepaid shipping to ship back old product. Couldn't be happier. I tossed around the option of upgrading but I made the right choice and stayed with what I knew was a great phone.

Very glad I Had purchased your insurance. 1st time in 20 years that I dropped my phone. Was extremely upset with myself. Phone just shattered. Half of screen was just black. The other half was cracked. Very happy you replaced it.

From start to finish, the process was simple and efficient. Started a claim online, called with a few questions - spoke to a very nice and helpful woman, finished submitting my claim online after I made a decision. Got my replacement iPhone the next day! Replacement iPhone was exactly like my original device (model and memory), just a different color. Which is so NOT a problem!

I am very appreciative of how easy it was to make a claim and then to have the replacement phone delivered. I also feel that the costs are reasonable, and I receive great value for my premiums paid for this coverage.

Super easy and fast! But the website with activation instructions is awful. I had to actually call on to get sim activated even though it was a like for like phone swap. The instructions skip many steps and a person with little IT experience would be super frustrated.

Awesome experience! My phone came within 2 days and it worked perfect. The only thing was that the color of the phone was wrong; but honestly I like the white color more than I did the silver. I am excited to have a working screen. Thank you!

Sent the wrong phone first. But fixed the issue very easily and quickly. Customer service agent was nice. She was prompt in her service. She quickly resolved the wrong phone issues. She was knowledgeable. My time was taken into consideration.

Great job! I was very pleased with the timely delivery and communication about the shipment. Overall, very impressed with the program. It's difficult being without a phone for even a couple of days so it was nice to get the phone so quickly.

The online application was easy to find and easy to navigate. The online transactions were easy and very understandable. The directions to transfer to a new phone were also easy to follow. Overall great job. I've been an AT&T customer for a long time and I will continue to be.

Although the technicians were wonderful, they left me waiting on the phone for a total of 90 minutes over the course of 6 calls to Verizon Support or never called back. The problem is STILL not resolved and my voicemail is STILL not working properly. Now patients cannot reach me and I am in dire straits. I have been dealing with this problem for 4 days now and wasting hours I don't have available. I will be seeking another cellular service ASAP.

I would have given a five star review for the two employees on the evening shift who assisted me. They were professional, courteous and extremely helpful. But unfortunately I had to deal with a very rude, condescending and unhelpful lady on the day shift to begin with. I regret not getting her name. Someone needs to send that employee to remedial customer service training.

It was Very easy to file a claim. My phone arrived next day as was told to me. It was easy to download to my new phone. Would highly recommend the warranty service to anyone using the high tech devices we use today.

For the life of me I can not see why you are still in business. I made a claim a week ago. You said you'd get back to me in 3 hours. If I hadn't called 6 days later and waited 30 minutes to speak to someone who had no idea even what day it was, I wouldn't know that my replacement phone is backordered. BACKORDERED? What does that mean? Why on earth would you pretend to want to give me service that I pay for every month, but then not be able to because you don't have stock. This tells me one of two things. Either you're a scam or Motorola phones are so bad you've run out of stock replacing them. You have now cost me more in not having a working phone than I saved using your less than adequate service. Thanks a lot and shame on you!

Came in for help for insurance claim on phone. Also need information on how to transfer my data. Sales person very friendly and walked me through what needed to be done. Once phone came in it took me a few times to do but finally did it with his instructions.

My daughter broke her phone. We looked at getting a new one or filing a claim. We decided to file a claim and had the new phone within 24 hours. Very easy!!! We happy we choose to file the claim instead.

Had a hard time gathering all information but once gathered things went well. The whole process was not easy and could be very discouraging especially to elderly people. Too many steps to complete and too many tries to connect with the right person to assist with paperwork.

This company was easy and quick on the delivery of my Galaxy S8. My phone came within 3 days. I did give them 4 stars because I received the gray phone and not a silver like I had. Also, the support people told me that not all of the apps download. So I manually had to download them myself. Other than that it was a easy process.

Very helpful. We replaced a phone and got it the next day. Had a screen repaired. I was very pleased with the service we got. The Website was a little hard for me to understand, but they gave me a number to call and I was helped quickly.

Really easy and smooth process. Phone came quickly and it was not complicated to file our claim. The only thing I would say is that it can be confusing to know how to reset up the phone when the previous phone is at the bottom of the lake and they kept sending codes to the old phone. Eventually Apple support was able to help us figure that out. Thank you for your help!

Asurion was great! My phone crashed and I had a new working phone in only 2 days. It was quick, easy and painless. I am so glad that we have Asurion insurance for our phones. Definitely gives me peace of mind knowing that if something happens to our phones, we can quickly have them replaced and working.

First time I ever had insurance on a cell phone. Boy, sure glad I had it. Never go without again. Fast service. Started claim in the evening and had my new device the next day. Easy set up and was able to save all my data and pictures.

My experience was easy, painless and fast! I was so happy to have this be such an easy process. Everything was very timely and easy to track. I did have to call in and the woman that helped me was great, friendly and efficient. Thanks you very much.

Provided quick and efficient service. I received my new device in a matter of a day and it provided most of the packaging for return. I would suggest they provide better instructions for returning a watch, all of the information enclosed referred to phone returns. Otherwise, It was an awesome experience.

Quick & easy process to replace the iPad my son/dog spilled water on. The iPad was initially out of stock, but was back in stock within a few days. The whole process only took about a week. I also liked that a shipping envelope was included for the damaged device.

The response was correct, accurate and timely. Thank you for your quick response. Everything was great! The online page was very useful friendly. I will certainly recommend Asurion mobile phone insurance coverage to my friends as part of their cell phone experience!

Filing a claim was super easy, receiving my new device the next day was amazing, and providing the envelope to send the old device back in with paid postage made it very easy as well!!! Thank you and I'm very happy I'm a customer and chose Asurion as my cell phone insurance!!!

My phone was broken. When I called, the representative was very nice and I received my new phone the next morning. The co pay was very low. The replacement was a brand new phone (I think) and included a charger.

Great service. Submitting a claim was easy online with easy to navigate website and clear content. Phone was delivered earlier than expected with clear instructions for activation and return. Return was easy with preprinted label, packaging and tape included. Overall great experience.

The delivery of my iPad Pro was quick!! I was impressed with how smooth the replacement was. I did not have to stay on the phone all day waiting or someone to answer the phone. The person that assisted me was upbeat and accurate with helping me. Thank you.

I was impressed with how quickly I received my replacement phone after submitting a claim. It was less than twenty-four hours. I appreciated the website that walked you through how to erase your phone before sending it back. The process of sending back the phone was so simple and convenient. I am very pleased.

Totally satisfied with your service! Customer service was at its finest, agent was very nice and totally met my satisfaction! He was very patient with me and answered by questions! Received replacement by the following day! Will recommend to my family and friends! Have a great day!

Handled my claim in a very timely manner and without hesitation. Hands down the best insurance provider I have ever dealt with. The entire process was easy and pain free. Will definitely be continuing my policy and recommending your company to others.

I am satisfied with my experience. I was treated like I was a VIP. My grandson dropped his phone in a sink of water. He dried it out but it wouldn't turn on so he has insurance and Asurion was very helpful.

Everything was good. Made the claim. Received replacement phone fast and everything went smooth, only wish there was a better option than having to buy a replacement phone for the back glass being broken, only reason I didn’t give 5 stars.

Wow, just wow. The process was incredibly simple and the new phone arrived the next day so it was very time efficient. In my opinion it was an absolutely wonderful experience! I'm so thankful for the insurance coverage that comes in handy when you least expect it! Well worth it!

I did not realize that my replacement iPhone would be a refurbished off -market phone rather than a brand new iPhone. I should have read the fine print on the warranty program. I noticed that the refurbished phone is several ounces heavier than the iPhone and am wondering why that is. I’ve also been having some strange issues with connectivity and can’t seem to figure out why. Nevertheless the overall process I went through to submit the claim and get the refurbished phone was pretty fast and smooth and painless. I hope the refurbished phone holds up.

Once I got to the tech that could help it was smooth, it took hours trying to get phone calls answered. Because my phone was connected to all devices in my house all phones were dead which made it difficult to troubleshoot.

My phone is at the bottom of Burt Lake in Upper Michigan. I was able to file a claim and my new phone met me at my house when I returned. I couldn’t be happier with the transaction. Well the only way it could’ve been better is if it was free but that’s never gonna happen!

With the help of the local store manager everything went perfectly smooth and I got the phone the next day. I am happy with the results. I do wish they would have had more phones in stock at the store. I had to replace the S8 with the S9.

Easy to contact. New phone next day. Great service. Verizon was also easy to work with. Helped to re program the new phone. New phone works well. I will continue to be a customer. I am glad I purchased the warranty service.

Was able to complete online and received the replacement phone the following morning. $200 deductible is a little high especially with a minor hardware issue in my case. A repair option could have worked but would require a longer turnaround. Overall I was satisfied.

I didn't know what to expect when my phone died and never even considered replacement as an option. I'm grateful to all those involved for acting knowledgeably, friendly and professionally and making this process quick and easy. Thank you so much to all!

I’m so happy to have Asurion during my time of distress. It was delivered in a timely manner and it was easy to order. Thank you for great customer service. I will recommend this protection plan to anyone. I’m very very very happy. Thank you so so so so much!

Lost phone. Great service... however address input had a problem with mine. Would be great if the customer can have delivery options since the equipment should deliver to the door and I request to leave in Walgreens since delivery carrier was FedEx.

The whole experience was seamless and the replacement phone was delivered within 24 hours of the claim being filed. It made the whole process easier to go through. I was happy that I had purchased the insurance and would do it again.

I got the replacement phone as stated. I only wished the phone was updated to a more recent model. Set-up took a while but was okay. The process was also okay. After the set-up was complete, I boxed the phone up took it to the postal service to be returned.

You made everything so easy! Placed the order & the new phone was here the next day. Took it to the AT&T store for switching everything over & their service was fantastic. Deanna helped me, she went over & above for me!

I liked that the phone arrived so fast. I found my phone though so I didn't need to order a new phone. I sent it back but I'm glad to know that in the future should I lose my phone it will be restored to me quickly. Thank you for your service! Shabbat Shalom!

Quick and convenient! Had my phone within a couple of days. Having this plan relieved a lot of stress since it was a guaranteed way to have a working phone quickly and without hassle. Will definitely keep a plan like this. Thanks! :)

The replacement phone works fine except the battery life is terrible. It is not nearly as good as the battery that I had recently replaced in my original phone. I would expect a "like new" battery in a replacement phone.

My phone had issues with freezing then the silence button seems to have failed. My claim was easy to file, a replacement at my doorstep in 1 day. Then, my local AT&T helped set this replacement phone up. Now, everything is working properly. A++++

You guys were very helpful. I couldn’t get it to download new information by the iCloud so I called customer service. They were very friendly and very helpful. Thank you so much. I am at AT&T customer for 30 years. Guys were great.

For the most part it was great. Got my phone and the set went fairly smooth. The only problem I had was that I screwed up initially and entered the wrong phone on my account for replacement. With some effort I got ahold of person who helped me get a claim going for the correct phone. When I asked about canceling the other claim they assured me it would be caught and not to worry about it. Well a replacement for that phone showed up too. I have returned it using the provided packaging and label. I hope that we get refunded the charge once you receive the phone back. Other than that it was great and easy to use service.

Thank You! Your quick response was appreciated. When a cell phone is damaged or lost - you provide quick reliable service which is greatly appreciated. We will continue to rely on the excellent customer service and promptness. Keep up the good work!

Very prompt and very easy. I like how everything is step by step. I also was glad to pay the amount they charged. Which was not much - much better than buying a new phone at AT&T for close to $1k. Delivery time was very short as well!

Excellent customer service and shipping. We received replacement quickly. After loss of phone it was an awful experience that your customer staff made me happy with their great help. Thank you for everything. Thank you device arrived quickly and was easy to set up.

Rep was ok but didn't get the same color of device right. However, I was not happy about having to call so many times, the company y'all used to repair my device kept saying my screen was never delivered to repair it. Amazon sells them and ships them as well. The fact that he keep claiming my order never showed up irritated me very much. I would have liked to be able to keep my original device and just had it repaired.

I am pleased with the services and the devices that Asurion has helped me and my family with. The technical support goes far beyond their job descriptions! Please keep up this very important service for cell phone owners. This service provides a quick turnaround for cell phones.

My phone broke. Screen shattered. Filling the claim was very easy. I paid with my debit card. Two days later I received my phone. Along with packaging to return the damaged phone. I did not pay S&H to return the old phone. Overall, I am very satisfied. Thank you.

Service was fast and as advertised. The new device arrived within the specified time frame, and in perfect working condition. Setting up the new device was quick and easy, as was return of the old device. Would definitely recommend using this service.

Received replacement phone as promised within 1 day.. However it seems phone was refurbished, and is running slower than original phone that was lost. The battery is not holding a charge as long as previous, and seems to get hot on the back side. Have started to receive a lot more SPAM calls.

I had a flawless delivery of my new Gizmo watch for my son. I love having the protection of knowing his location and being able to call him so conveniently. He’s only 6 so I don’t think he needs a phone yet. And it keeps him active with counting steps and fun activities. You also can create goals and rewards for the day. Recommend for younger children.

The entire claim from beginning to end was extremely easy. I received my replacement phone in expected window of time and setting it up was simple. The online claim was easy. I’d recommend it to others.

Asurion's response was terrific! They overnighted a replacement phone to my stolen phone & I was operational by going to a Verizon store for activation. The activation is the only part that is misleading. Although you are led to believe that you can activate the replacement phone on Asurion's website, you can't! Why market this ability when it's not available?

My wife and I had 2 Samsung A50 cell phones, both of which lost a significant amount of battery power within just over a year of service. We also paid for the Asurion extended warranty which, according to their website, is supposed to cover wear and tear. When we tried to do a claim both the website and a live agent told us it would be $130 for each phone to get a replacement. (There was no option to get a repair.) We went back to our cell provider and upgraded both phones to A71s for $134!!

Was on point and hassle free. Everyone was very accommodating and understanding to what I was going through. Call them and explain what had happened; so they deactivated that phone and sent me my replacement; so all I had to do was download my stuff from the cloud.

The person I spoke was very professional. Her knowledge was excellent. She explain my policy to me and was very accurate at getting all the details needed to file my claim. Upon finishing she assured me that I would receive my replacement phone and what to do with the damaged one. Thank you for all your help.

I dropped and cracked both sides of my Galaxy S9+. I stop in a ATT store and the representative was great and knew precisely what I could do. I needed inexpensive way on get a phone. I'm out of a income via Covid19...so I have a limit budget.

The new device was delivered in a very timely manner. It was very easy to set up. A return envelope was provided for the return of the original device. Overall it was a very quick and easy process. It is nice knowing that it won't take very long to exchange devices, so you are not without one for very long, if at all.

Once reported, stolen phone was replaced the next day! When I called I was asked a few questions and an order was placed to replace my husband’s phone! I was on the call less than ten minutes! Awesome customer service!

I was not pleased with having to wait several weeks in order to get a replacement phone. I know not everyone breaks their phone the day after they buy it. My only saving grace was I was able to use my old phone. I still hadn't rebooted it. Other than that the service was good.

Excellent and rapid response. Also great assistance from Brandy at HTC/AT&T. I was very impressed with the turn-around time. Very helpful that Asurion made the return of the old cell-phone equipment simple. I'm glad that I had insured the cell-phone.

She was attentive and knowledgeable with my questions and answered promptly. The process slow because I had too many questions and she answered every one of them with patience. I forgot her name. She waited as I was testing the phone. Then, thank me for my military service.

Purchased a pool cleaner ago along with the 3 year warranty via Amazon. The cleaner head failed to remain on. Submitted to Asurion for repair. Unit could not be repaired. Asurion indicated an Amazon Gift Card would be sent in 24 - 72 hours. 10 minutes after the initial email I received the gift card. Amazon no longer carries the unit preferred to receive a credit to my card or check. Informed by Asurion the only option is a gift card. To make matters worse since gift card notification was sent Asurion would not consider reimbursement by check. Worst experience ever. What is the point of reimbursement if Asurion and amazon refuse to return the money. Again DO NOT PURCHASE.

My phone was stolen from work, after work I went Verizon store. They helped me disconnect my phone and gave the number for Asurion. I made my claim at 530 pm, it was easy and stressful! I received my phone very next day at 12 noon, not even 24 hours! Very pleased!

This process was very pleasing and fast! The web site was user friendly and very easy to understand! The whole process didn’t take long and I got my phone the next day! Thank you very much! I would recommend addition to anyone who asked!

After our device screen cracked we needed to take advantage of the insurance paid for our device. It was such a simple claim as we had our replacement device within 3 days of putting it in. It came in a box complete with instructions and labels to send our other device back.

Had to get a replacement phone. Everyone that helped me was helpful and nice. Just would have been nice if the agent that 1st help me set up the new phone. Would have told me that I needed to turn the new phone off and back on so that I could get her call to complete the set up. So I would not had to go get my son to use his phone and had to call back in (wait on line for over 30 mins before I got I new agent) for the next agent to tell me to power the new phone off. Then she completed the service for me. All in all service was good.

I received great customer service from Asurion. I wasn't quite ready to purchase a new phone since my phone was only 2 years old. Insurance is a must on cell phones and very affordable. I'm happy I had insurance to receive a replacement phone which came in two days.

The service was fast and helpful ... very satisfied. I received the replacement device in 2 days. The forms were easy to complete and I had zero problems. I would recommend Asurion to anybody for insurance on their devices. Fast, reliable and helpful. I am completely satisfied with the service.

As always super fast and helpful! My brothers phone broke and literally the next day my brothers phone got stolen along with other belongings. And he got it shipped within a day! I've stayed with Atat because of my insurance through Asurion!

I told Asurion my iPhone 8 Plus wasn’t working right anymore. I had an exact replacement the following day. There’s no issues with the new phone. I’m really happy! I’m going to highly recommend Asurion to all of my family and friends.

The claim process online was easy, and the replacement phone was received quickly. The only negative was that the option of color for the phone was not not available, and a blue phone was replaced with a standard black one.

Losing your phone and all the information on it is difficult enough to deal with, I am so fortunate that Asurion was available to help replace my device. It was effortless to submit a claim. My new phone arrived in a mere two days (submitted claim on a Saturday). The new phone seemed to be brand new despite being refurbished. Packing was provided with prepaid shipping to return! It was an amazingly easy process, making a broken phone easier to cope with!

Sincerely amazed when in 2-3 days got the phone replaced. I urge people to take insurance because it is convenient and easy to realize when in need. It is a little bit of extra investment, but insurance is worth every dollar. Asurion, keep up the good work.

Service very good. Phone delivered in two days. Instructions for transferring and setting up new phone were really easy to follow. Am back in business and returned damaged phone yesterday. Return procedure very easy to follow and was prepaid to boot..

Return the new white iPhone 11. My first iPhone11 was reported stolen and someone returned back. So I mailed off the replacement iPhone11 back AT&T. I was at a store and had left my iPhone11 on the countertop at the store and pulled off. Thank you for your service with AT&T. It’s been great!!!

Phone was delivered the next day! Very impressed with the service and easy return. Just put old phone in bubble wrap, then in box, tape, and apply label—all of this was supplied to you! Back up from iCloud and we are back in business.

My phone stopped working. After AT&T employee confirmed, store let me call on a landline to report. Your company overnighted a replacement phone to me. AT&T employee set up. It took two days of putting old phone on charger before I could access Settings to erase. Mailed old phone on 10/13 (10/12 was Columbus Day).

Device was sent so quickly and setup was super easy. The rep made the claim process so easy to navigate through. Thank you for the ease of replacing my phone. Phone has been working perfectly for weeks now. I would recommend Asurion to anyone who has a cell phone.

The service as a whole was fine but had to wait over a month for my daughters iPad to be replaced. But besides the wait it went fine. Customer service and all the emails I received made the process easy.

Instructions omitted the part about moving the SIM card from the old phone and placing it in the new phone. Took a minute to figure this out - And the instructions could include a workaround for those of us with a totally blank screen. Had a synced iPad so was able to use that as my phone. Loved how quickly the replacement phone arrived.

From start to finish this experience with Asurion was amazing. I do not recall another customer service occasion as expedient as this one. From the time I completed my claim to receipt of my new phone everything went smoothly. Thank you Asurion. Five stars.

Great service! Was stranded after phone was stolen and I had my replacement within 24hrs!! Impeccable service! So glad I actually purchased the insurance. Totally worth it!! Highly recommended! Thank You!! Would purchase without a doubt any time! Super friendly customer service. Thank you thank you thank you.

I highly recommend this phone insurance company. They have a very courteous and professional staff. They also respond fast in sending claim forms by email. I got my phone replacement in 3 days. I'm very happy and satisfied with their service.

A very easy claims process that was straightforward and contained no hurdles or daunting potholes. I filed the claim on a Thursday night and had my replacement phone by Saturday noon. I could not ask for better service. I provided a brief, but thorough explanation of how my phone was stolen. If my information was audited, then it appears to have been seamless.

I am very pleased with my experience with Asurion. I got my replacement phone the next day after I filed my claim. I received a new X to replace my iPhone 8- great service in every way. Thank you! Sandra **.

I’ve been insured with Asurion for several years, luckily I don’t get to use them often but it feels good to be covered and when I have need them they are the best, really fast to keep me communicated! The process is really easy and in a couple of days you get your replacement! I love the service and I this is definitely way better than having any Apple Care service!

The representative that helped me was really knowledgeable and even offered me coverage for my other electronics in my home for $25.00 and I was excited and purchased the plan. She also was very nice and I can tell that she loves her job!