Asurion Reviews

Received the new phone as said. All information I needed was enclosed. It took a little longer to transfer my data due to my old phone was so damaged but I had 99% of info by the end of the day. I think it went well.

My phone stopped taking a charge so I contacted Asurion and only after a few minute, I was issued a phone replacement. I was very pleased with the service and the agents ability to solve my problem 100 %.

Everyone was very helpful from the very beginning. The process was easy to do and was able to be done very quickly. I also really like the fact that the charge goes onto my bill because it gives me time to make up for the sudden loss of my phone being stolen.

Claim site easy to use and navigate. Claim center was Opened on weekends and fast turn around time on replacement device! Also great customer service by the rep who assisted with my activation. Nice doing business with you! Thanks guys!

The Asurion agents were great on the phone and in the store while repairing my screen. My camera and speaker stopped working after the replacement and the agent got me all set up to get a replacement phone right away. Within a few days I had a new phone and was back on my merry way.

The activation of the new device and the system for returning the old device all went quite smoothly. There was a little difficulty getting the device activated, but your representative got the job done.

Online was a joke. Went to the local AT&T store. They did what the are allowed to do. Helpful. By telephone the person screwed up another family members phone while trying to activate my phone. What a mess. Went to local store. They put in a new card and all was good.

I was very happy with the staff at Asurion. Everyone was knowledgeable and very professional. I have Asurion on several of our devices and appreciate being supported by such a great company. I will recommend Asurion to friends and family.

Received the new phone within 4 days of submitting the claim. Had several minor issues with transfer so went into AT&T to resolve those issues. We're very happy how this turned out. Thank you very much. We are on our daughters plan which also helped.

Well pleased, received my replacement the next day. The agent answered all the questions and concerns I about the insurance claim. I couldnt believed it came in the mail the day. Thank you Asurion for taking care of my phone.

Great service and very quick to help. Thank you very much for all your help. I couldn’t have loved without my phone and you guys were able to get it to me in a a day. I truly appreciate all you done and I will definitely use you all again.

I had a great experience with the entire process and I received my new phone quickly. My rep was able to explain the process proficiently. She even had me sign up for another service for my home electronics. Thanks again Asurion for bringing me a peace of mind.

I am so pleased to have Asurion. Everything was so quick and nice customer service. My new device was send the next day through Fed Ex and it already had instruction on what to do and how to send the other device back.

My husband's phone was severely damaged by a tractor tire, but thank goodness it is insured. I called Asurion and they made my claim process effortless. Had a replacement phone in a few days, sent the damaged one back in the enclosed packaging. Their support team was quite helpful in getting the new phone up and running! I had a great experience, their representatives are very patient and helpful AND friendly!

Asurion was really helpful, and they worked very quickly to get me my replacement phone to me. When I called for assistance, they were very knowledgeable and patient. I had a very good experience and would definitely recommend them to a friend.

The three different people I talked with were so considerate and understanding. It took 3 calls to get my last phone replaced because of my failure. The last person finally asked if I had a iPad and walked me through the whole process of getting my stuff sent in. They did a outstanding job with this old granny!

I Highly recommend. They were fast and even offered same day service. They made returning easy too. The website was easy to navigate. I had to call the company to confirm my particular address and they were friendly and fast on the phone as well.

We had lost our phone and contacted Asurion. They immediately sent a replacement by the next day. I was told that I would receive email notification when the phone arrives. I did get my message but no one came with the package. I called UPS and was told it was delivered to my address. I explained that I was home all day waiting. They told me to look under the welcome mat or around the house outside. They would not listen to me that I waited for someone to come to the door. I called Asurion again and told them what happened. They immediately sent another replacement.

Morgan took really good care explaining what she was doing and what to expect. She transferred me to Donna who got me all set up with a replacement phone. When call to activate my new phone the lady who I spoke with (can’t remember her name) was very helpful walking me through every step and ensuring that I had my new phone setup. You have a great team!!!

The AT&T employee very helpful and easy transition to a new telephone. The phone was shipped via FedEx within 24 hours. No hassle while filing the claim. Easy and affordable. Very content with the whole process of filing the claim.

Your system a so streamlined. I was able to get my replacement phone exactly when it was promised. Transferring all my info to the new phone was a breeze. Being able to start the process of filing a claim online was great. Thank you for doing such an incredible job!

Very quick service in getting the replacement. Now the process over the phone didn’t help me when my phone wouldn’t work after the transfer. The agent Jason in the Mesquite got me working quickly. I’m glad I had the insurance.

The process was easy to follow, and my new phone came very quickly. The 2nd rep that helped me was awesome. The 1st rep put me on long hold 3 or 4 times, the last time I lost the connection and she didn't call back. I was offered, and I selected, a Galaxy 8 Active, but they sent a S7 Edge. I'm fine with it, but they should have sent the one I picked. Overall the process worked well though. Easy set up instructions, and a ready to go return box for the old phone.

Let me start with the bad first...You NEVER SHOW UP FOR A REPAIR... THEN ON THE RESCHEDULED VISITS THOSE APPTS POOF VANISH. So then you replace the device. Skip the crap next time. That's 4 times out of 4 repair visits that happened the same way. Device replacement was a snap. If you didnt want to repair in the first place, then don't offer. I hate BS. And unfortunately I give you an F for that... 0 out of 5. Device replacement... 5 out of 5. If it happens again... Strike 3 and you are out!!! So will AT&T.

Got my phone when they said I would. Relatively easy process. Everyone was helpful and understanding. Shipping was fast, all of the steps were well laid out and easy to follow. Set up of my new phone took no time at all.

Quick and easy to follow instructions for transferring content to new device. The process of replacement was easier than new phone purchase. Customer service was friendly and there was no wait time when I called. Truly could not have been and easier process than what was provided.

The whole process was seamless. My new phone arrived within 24hrs. Way better than my experience with Sprint's service. Set up was a breeze and the agent was very patient with me. The only part of the return process that was a pain was USPS not picking up my package even though it was scheduled.

Process was easy to follow. Directions were exact and showed pictures. Backup took the longest amount of time. Unsure about erasing personal information. It tells you to do it but doesn't explain how. I had to google the directions for this step.

Excellent response and replacement times!! Filing my claim was super easy and the replacement phone sent has been working flawlessly., with zero issues. I heard something about identifying refurbished phones by their box colors but honestly, I couldn’t tell you if this phone were new or a refurbished. It works perfect!

Very easy to get a replacement phone. Was delivered at my house within twenty four hours. The only issue I had was trying to get it to work. So I had to go into a local AT&T store and get a new SIM card.

Absolutely outstanding service and insurance. Never used in over 2 years of owning same phone, wife lost hers... Mine was broken on front and back. 20 min online setup... 24 hours exactly UPS was dropping off replacements at our doorstep. Setup/Activation was simple. Job well done.

Other than the first phone that was sent us was still paired with its previous owner our experience was very good. All customer service reps I spoke with were very professional and helpful. Return process was very simple as well.

This is the 2and time I have dealt with Asurion. Both times were wonderful. They are courteous and know what they are doing. They got my phone set up quickly with not a single problem. I hope to not have phone issues in the future but I look forward to having them there to assist me again.

After being told by AT&T to go to the Apple store across town with a sick toddler only to be told they cant fix it to go back to the AT&T store and then they told me to call to get replacement I was happy. The gentleman on the phone with Asurion worked quickly to get me a replacement phone. It had been a long day at that point without a phone to reach my hubby out of town or even use my phone gps to get to where they were sending me. I was very happy to speak with someone that was professional and he had it delivered in a couple of days.

I was pretty bummed when the repairman couldn’t fix my screen due to calibration issues. I was so thrilled that my deductible stayed the same because of it and I got a total replacement! I was shocked and thrilled! Definitely excellent care!

Everyone I had contact with was courteous, friendly, and very professional and knowledgeable. I was extremely pleased my service. I would definitely recommend this service to anyone. I can’t praise the support staff. They were amazing, kind, and patient. This is very important because I am a senior citizen.

The support people on the phone were very helpful. All my questions were answered, and I was given precise step-by-step instructions to activate my new phone. I also appreciate how easy it was to file a claim and to receive my replacement phone. I was surprised to have received it less than 24 hours after filing the claim.

I appreciate how easy it was to complete my insurance claim. The easy of completing your claim online was so much easier and it will be here quickly. Also to be able to track your claim is easy as well.

Very very very good other than taking 4 days to get my phone. Just because my account was under my middle name and not my 1st name even though my middle name is on my license it took all kinds of hoops and ladders to get my new phone.

I would definitely recommend AT&T to a friend. The staff is friendly and very helpful. The location of the store is conveniently located to my home. I feel that The quality of my phone is high. I rarely have a problem with it.

I had filed my claim for a lost phone. It seems as soon as we hit enter to file the claim a phone was already heading our way. We received the equipment the next day. Asurion does work fast. Easy online claim.

No complaints. Went to an AT&T Store where they helped me file the claim. The new phone was in my hands the following day. Glad I had purchased the insurance and that I was able to receive a new phone without any hassle.

Phone works fine and somehow feels better than the last one I had. Wish it came with some headphones. I received it faster then expected and it was quick fast and easy to transfer my information over. They were very helpful.

I had a great experience with Asurion. The people on the phone I spoke with were polite and knowledgeable. They took care of what in needed promptly. Even though it took me a while to print it up and turn everything back in. Everything was approved quickly and my new phone was shipped out. I received emails at every step telling me what was happening. The email tracking the delivery was great. I can’t say enough good things about my experience. Thank you..

Great service. Friendly staff that explained the whole process very accurately. Getting a new phone was very fast and simple. It is great that the return package and label is included. Overall my claim was processed quickly and without any trouble.

Everything was easy. I did the request on line. The new phone was here in a day. The transfer was easy as well. The return box with the tape and label were a nice touch. I would recommend Asurion to everyone I know.

The instructions for this process was very clear and easy to follow. It made what was a stressful ordeal (broken phone) a little less stressful. In addition I was kept up to date via email from start to finish.

I completed my claim over the phone. Customer service representative was able to get me through the call in a timely manner. She advised me of the options I had, since my device was no longer available. I received my iPad replacement right away.

My experience with my new device is wonderful. I love that it's just about the same as the old model. Now time to buy some accessories before I break it. I would recommend anyone to go through Asurion for your device.

I had 2 claims at the same time and I had no problems at all. The insurance is about the best part of AT&T. They are fast, Prompt and really helpful. The process was very simple, the shipping was fast.

Simple and expedient process. Very easy to submit claim. Phone arrives in a timely manner. Very satisfied with services thus far. Will continue to use and recommend services to others. Thank you for being truthful and honost about your services.

The entire process of getting my replacement phone set up was super fast & easy. The gentleman that activated it was very friendly. I’ve never done a transfer this easy before! Compared to one we did less than a year ago in store, it blew the store transfer out of the water! You can put your new phone next to your old phone, walk away & let it do its thing. Very impressed with the entire process & I would definitely recommend!

The sim cards we received were for the wrong number. ** is the correct number for the phone that had the issues. Not the number you sent the sim card for. Thanks for making the setup process a little more difficult than necessary. At least the phone works.

Very good customer service. Got my phone the next day. Very easy instructions to follow. Emails to keep me updated on the status of my shipment. Would highly recommend this company for the insurance on your phone!

iPad and phone were both damaged, after calling Asurion they had me a new one of both by the next day. I couldn’t have asked for better service and the customer service rep was super friendly and nice. Overall great experience!

Phone came in on Friday along with snow and ice storm. Hope to get to ATT on Monday if they have power. We haven’t had power since Friday alone with many other. I have no idea what you are looking for, if the phone then the phone looks fine but can’t know till I get to ATT.

Easy interaction with customer service. Same day delivery to get the phone next day. All you have to do is pay for your deductible. Free delivery of new phone and old phone. Worth the money to have the insurance on your smartphone devices.

The service was fast and easy to complete online. I was very satisfied with the prompt arrival of my replacement iPad. They made it easy to return the damaged I pad with prepaid shipping just had to drop it off at the post office and off it went. Would recommend Asurion to all my friends and family.

Our IPad mini was badly broken and would not function like it was supposed to. This IPad mini was no longer available so a different IPad was substituted which is better than what we had. Very pleased with it. Great service.

The representatives were a great help to me in getting the new phone but I still have not got an answer on my old galaxy s5 phone. I want to keep it, it has pictures and other information personal to me. From Asurion I was pass to ATT and then back again to Asurion from ATT and my call was drop more than once in the transfer so I keep calling back. Each of you claim the other is responsible for the phone return. To me Samsung does not support the galaxy s5 with parts or exchanges. Can I keep my phone and not pay any processing fee... Thank you.

Customer service was helpful with setting up replaced phone and helped get the app. The rep was very nice and very knowledgeable. She answered all of my questions. I will be sure to recommend any friends or family to Asurion if they ever damage or lose their phones.

I received my phone really fast and when I called for help on getting it activated they was really helpful. I would recommend all my friends and family to join AT&T and to get the insurance plan. It is very affordable.

GREAT work. Have nothing to say but thank you, thank you. My problem was taken care of immediately and that is why I like this company. Have been with this company for many, many years and no problems whatsoever. Again, thank you. Tony

Everyone I talked with was very helpful. I am not very tech-savvy, but anyone I interacted with was very helpful. I had gone into the local AT&T store and the customer service person there gave me the information on how to file a claim, when activating the phone the young lady I spoke with was very friendly and very informative.

Both of the men that helped me set up my new phone were amazing! I have never had better customer service in my life. I was astonished that both of the agents that called me were similarly friendly, humorous, lighthearted, knowledgeable, efficient, and a joy to work with. I hope they both get a big fat bonus!

I put my claim in, the representative I spoke with was very friendly and helpful. All questions were answered and I even was eligible for a discount. Best part was I didn't even have time wait too long for my new device. Received my phone within 2 days!

I honestly was expecting this to be a major hassle and it wasn’t. Phone arrived quickly and transferring was easy. Dropped the old phone at UPS and was good to go. Super easy. I wish all companies worked this well.

Replacing phone and transferring data and new activation. Very good customer service with the help of transferring data. Resolving the trouble. The replacement phone is very nice and easy to use. I would use this service again if needed. Very happy and satisfied.

It's started off as bad experience because my phone wasn't listed online as one of my registered devices. However after some great customer service from one of of your reps this became a great experience. I need my phone for work and it came a whole day sooner than I was expecting it which was the icing on the cake.

My son's phone fell and broke, and he asked me to help file the insurance recovery information. After I did so the phone replacement was quickly mailed to me and was as I expected. No problems with the website. Thanks.

Great customer service from both my local AT&T office and Asurion. I had no trouble at all getting my phone replaced after I shattered my screen. Wonderful experience and so glad I had purchased the insurance with my phone purchase.

Easy and quick turn around. The directions were easy to follow without any assistance. The phone arrived soon after my claim the very next day. I have packed and already sent back the damaged phone. All made for a very simple turn around and little time was lost between the exchange.

Amazing! I had my non verbal son’s iPad replacement in less than 24 hours on my doorstep. Easy process to replace. I used same delivery box to package damaged one and they even pay for the shipping! Thank you for making a stressful situation in our family go smoothly and quickly.

My phone charging port got messed up and it wouldn't charge the battery. I have tried using different charging cable with the same result. I filed the claim with Asurion on a Monday and I received the replacement phone the following day. Very fast response indeed. Thank you.

The whole process could not have been easier or faster! Wow! I had looked at switching to another provider but am so glad I stayed with Asurion. From initial claim to new phone being here was only two days! The website to file the claim was simple, fast, and easy to use. It was no hassle or trouble at all.

I received my replacement very quickly, I wasn't able to fully transfer all my content from previous phone for several days, though, after receipt, due to the condition of it. But when I contacted Asurion to explain my situation, they were very understanding and extended the timeline for return of old item. Nobody wants a broken phone, but Asurion works quickly to minimize the time between the disruption and back to life as you know it.

The representative. at A.T.&T. and Asurion were outstanding. Each cared for my loss with compassion and expediently. I was impressed and relieved. I do want to mention, I found my phone. When, the replacement arrived, I did not accept it. I did call back and advise both companies. THANKS AGAIN OF ALL OF YOUR HELP.

I called your company because the phone broke. We received the phone the very next day. The instructions were easy to set up the new phone, and was finished in about an hour. I needed help to disable the old phone's locations finder. I called -- the lady did great helping me.

Dropped my phone 3 days before leaving for a long vacation. I was able to easily call in and receive my new replacement phone in plenty of time for my trip. The tech was super nice and helpful with my set up.

I know that Xfinity is the best thing for me. Xfinity without shows it’s customers the best way for them. I can’t do better without them. I will do without them any more. Keep up the good work. Oh yeah!!!

Asurion was quick and easy to use. A real lifesaver when my phone decided to stop working. I completed the claim online and they had a new phone out to me within in 1 business day. I would definitely recommend it!

Very quick service and received replacement phone in just a few days. Representative who helped with activation was very knowledgeable and courteous. Even though it was a pretty smooth transition I would prefer not to have to go through this again.

Communication was phenomenal!!! Very easy and straightforward! Lovely agents who take the time to hear you out and help resolve your issues as quick as possible. I’ve used this company three times... all time positive vibes. Will definitely use them again if I need to.

Agent was very helpful. She was pleasant and took time to explain what I needed to do. She helped restore my phone data, photos and videos and offered to erase the content from my original damaged device once I was ready. Thank you.

The customer service woman was amazing and very patient! She was friendly, waited many times while I went up and down to look at the router and speak with my wife and son. She also waited while the data transferred and offered to call back. She was really, really good!

As painful as it was to lose my phone Asurion made it easy for me to get a new phone asap. Everyone I spoke with was courteous and seemed genuinely concerned I lost my phone. Great service. I will always carry insurance and will feel even better about paying the premium knowing Asurion is the company offering the insurance.

Quick delivery of new phone. Quick email that old phone was received. Much more convenient than other cell phone insurance companies. Asurion is a little more expensive, but like most things in life you get what you pay for. Thanks!

Great experience with Asurion! I have had to use them several time and with each experience it has been a flawless and easy process that has stopped the stress of a broken device!! Deductibles are reasonable and customer service has been great!!

Everyone that helped me at the Verizon store was extremely helpful in getting my phone replaced. Asurion was great! They sent a new phone overnight. I am so glad I had opted to carry the Asurion insurance plan on my phone. It’s only a small amount extra on my monthly bill.

I was very happy with your service!! Everyone I talked to was very helpful and pleasant to talk to. The new phone was delivered the next day and ready and easy to get using right away! Thank you very much!

Great job with filing the claim and following through with shipping the unit out when it became available. I would have liked you to advise via email that the unit had become available and being shipped. I did have to call in to know what the deductible was going to be.

Service was quick, new phone was delivered in less than 48 hours. Convenient box to send back the damaged phone with postage. Difficulty with getting pictures out of the phone as it was damaged. Had to take phone to the Apple store to have them get the pictures out of the phone.

I began a claim on the Asurion website for my google pixel which stopped charging and burning smell came from both phone and charger when plugged in. I submitted my claim on the 4th of this month and have not heard back from the company in two days other than one automatic email with my claim number, okay. Now I have tried to track my claim on the website but I am only able to make a new claim. I do not want to make a new claim and use up TWO insurance claims on my Verizon account for one incident.

Fast service for replacement device, no hassle. Device came quickly in new condition. Would recommend to everyone. Well worth the price. Instructions and prepaid envelope for return device made the process effortless.

I lost my device on February 4th 2020 around 6pm. I immediately contacted Asurion and spoke to an agent Who sent Me an email with a link that I used to download documents that I had to sign and upload to their website. The process was inconvenient But everything seemed to had worked out ok. I received a new device on February 5th around 7 p.m. After setting up the device, I noticed that the Bluetooth, The Bluetooth tethering and Wi-Fi tethering feature of the phone did not work properly. Also I had problems hearing my callers And they had problems hearing me. I reset the phone and spent an entire day waiting to receive a software update Before calling Asurion and reporting that the device was malfunctioning.

The first replacement phone would not recognize any sim card so I reached back out and they were fantastic! Sent me the replacement, send me reminders to return both defective devices. Excellent Customer Service even with the first device being defective.

Took a few calls to get it done but when it was all done It worked out and I’m happy. First phone I was sent volume didn’t work. If I could suggest anything. Better pre ck before sending out the phones.

I have to wait 5 days for the delivery. But, AT&T webpage said it will be on 1-2 days. Then, the activation was somewhat difficult. Actually, we need to communicate with customer service for 2 days to complete the procedure. Our AT&T passcode didn't work anytime. I guess, it should be improved.

My husband regularly destroys phones —Asurion is a great and FAST service, especially if you don’t really care about having new/late/great phone model... One caveat: Recently, two replacement (Android) phones in a row were immediately defective. However, each time, Asurion immediately rushed out a new one. Thanks, Asurion!

Very pleased with outcome. Tech was unable to complete the repair so I was mailed a new phone. Very simple to set up the new phone and I have had no issues with the new phone since set up. I mailed the old phone back and received a notification that the old phone was received. Very simple and minimal hassles. Easiest insurance claim to file and I would definitely recommend having Asurion as your policy as I will definitely keep the coverage for all my future plans.

Super quick and easy. Made a difficult situation much less stressful. It’s came sooner than I thought without having to battle for expedited shipping. I’m glad that they were able to resolve the problem without any delays. Money well spent on the insurance.

Excellent. The process was easy, simple to use and timely response. The phone arrived within 3 days. I have no complaints. I hope to never have to use this again. Glad I had the insurance for such an experience phone.

Always a pleasure working with AT&T!!! My son was in a horrible car wreck and his phone could not be found by neither he or the police department with the wreck. He was upset about the loss of his phone, but knew that AT&T would be in charge. YOU'RE THE BEST!!!

My phone was malfunctioning. The process of getting it replaced was so much easier than I expected it would be! My replacement arrived very quickly. The process of setting it up and deleting my old phone was easy. The instructions were easy to understand. I was able to box up the old phone in the box provided. They even included the tape! I just dropped it into the post office mailbox to send it back. No waiting in a store! Yay!???

Very pleased with the fast & friendly service... got my phone back quick and sending in the service order was easy to follow. When I received the new one... it was easy to get it started and replace all the information on my phone.

Very surprised with amount of co-pay vs monthly payment and terms of coverage. Co-pay cost more than what was owed and unfortunately that device was just 2 years old and the power port was not functioning otherwise a great phone. Leaves a bitter taste in my mouth but service quick and efficient.

Helped me with everything I needed and fast delivery. Answered all questions in a professional manner and was quick with everything they did by phone with me. I would recommend Asurion to many people because of how polite and quick they are.

Very fast and smooth transition to obtaining and setting up new phone. Very customer friendly and helpful with the whole process. Got me back up and running with little or no downtime. Would recommend their service to anyone. Had no problems at all.

Asurion was really fantastic and easy to work with. The call center was very helping, I received my new phone the next day and returning the damaged one was easy because the return envelope was provided. The process was seamless. I would recommend Asurion. Thank you.

Everyone I spoke with was very helpful, professional, & polite. My phone got here very quick. It had been a while since I had accidentally broke my phone. I turned it in immediately but was unable to pay my part so when I called back they took care of everything. I thank you.

DO NOT SEND YOUR PHONE IN. I bought a brand new Pixel 4. Unfortunately, 2 days later I lightly dropped it and the screen cracked. It was a minor crack and normally I would have been fine with it, but Verizon said "Asurion is easy to use and will come right to your door to fix the screen." Since it was a new phone I thought I might as well have it fixed. Asurion did not have options to repair screens in my area and recommended I send the phone in.

I was very happy with the service you provided. You did so in an efficient and timely manner! I’m glad I retained Asurion! My phone had stopped working. You all helped me work through the process to replace. I hope. Thanks again.

I was really happy with how helpful everyone on the phone was and with how fast my phone got to me. They could have made the process diffuse but they didn’t so I was very happy to get back the phone stolen from me.

Unfortunately this was the second time in two weeks that I had to use this service. But both experiences were two different outcomes. One was screen replacement, tech running behind so another called and came out. Very quick and professional. Second was on an android but phone had to be replaced. Shipped that morning and got it by 2 pm same day. Used phone support to help with transferring data. Excellent service all the way around. So far sent damaged phone back next day but still tracking 4 days later, hopefully this goes just as well. Excellent, fast and professional services. THANKS.

Great Services and Kind staff - very reliable and help me out in all that I needed at the time. Thank you very much for all you guys help. My daughter is very happy now with her new I-pad mini. And is with our 2 new phones.

Customer service was confused about the cases for the phones. When I originally called they asked if I wanted the case and I said yes. Then when I called to make payments they said they dont come with a case and if they did they would be cheap ones. I never received the cases.

It was an great experience, very quick. So easy to figure out. And my phone arrived ahead of time not keeping me waiting. And even the return process was so simple. So overall it was great and I am a happy customer

Fast,easy and convenient. Received new phone in 2 days.. Claim was easy to fill out on line. No questions asked, filled out claim application Thursday night, received new phone Saturday morning. Pre addressed package to mail broken phone back. So glad I had the insurance.

She did an excellent job and was very considerate and I received my replacement the next day. Service was excellent quick fast. I have used the replacement before for my son. But this time service has improved. I really was empresses with the service I received.

Very pleased with the customer service received by the Asurion reps when we reached out for a replacement device. We had a slight issue in getting our claim processed online so we called to complete the claims process on the phone. The reps were very friendly, knowledgable, and made it a truly quick and no-hassle experience. Thank you Asurion team.

Excellent and fast service. Very easy to make claim and received replacement phone within 2 days. Asurion makes the claim process fast and easy. Very user friendly. I would highly recommend to anyone. I would not think of owning a phone without insurance coverage from this company.

Phone was dropped at the gym after a long day at work and a "relaxing workout." After a false start (my fault), everything went well. The replacement phone arrived on time, and the process to get the information and apps moved to the replacement phone went more quickly than anticipated. Altogether about 2.5 hours start to finish. The insurance coverage certainly saves a lot of aggravation if the protective case fails on the job.

Great service and so easy to file a claim. I called on a Thursday and had my replacement on Friday. I definitely would suggest this company to my friends! Returning the old phone was also quick and easy and free.

Received replacement phone very promptly with excellent instructions to activate new phone and how to remove all personal info from damaged phone. Also had a phone number to call with any issues. I am glad that I pay for the insurance monthly, now.

My Apple ID was under a different email which I hadn't used in years. But this caused many issues. So to download from iCloud to new phone and to delete information from old phone we had to go to go to my computer and open iTunes to complete the process.

The service was fast, no hassle and got me a new replacement overnight. The great folks at the local Ithaca AT&T store helped me with the claim and follow up —seemed as though everyone was on the same team — mine. Can’t think of a single thing to criticize it was that good.

I have been going through hell trying to get my replacement phone set up. I spent hours last Thursday trying to get set up. Asurion sent me to Apple then got nowhere. I called today and FELICIA got all problems remedied. I was staying in line to do a survey but the phone disconnected, she said she was forwarding my call to survey. But it went dead.

I've had Verizon for more than 10 years. It's the only provider I've experienced. Verizon provides excellent service to more than 10 or more of my family members ranging in age from 14-71. I'll hang on to you for 10 more years! It's obvious the company is doing well!

Everything went very smoothly and professionally. Couldn't have been more pleased. The replacement arrived on a very timely manner. All our questions were answered. The directions for return of the damaged phone were clear. We had no problems with mailing the damaged phone back. Thanks so much, John

Asurion handled my case with such ease. They cut right to "the chase" and resolved my issue within 2 or 3 minutes. I had my new phone the very next day. Really excellent service with a very well-trained staff. The particular agent that helped me seemed to love what she was doing. She was intelligent, charming and compassionate. I would very highly recommend Asurion to all of my family and friends.

I am very pleased with their service and promptness. There was a problem with my phone screen after fixing it, and when I called, they immediately made it right. Their customer service is top-notch and would recommend them highly.

Asurion first sent me a replacement phone that was a downgrade from the phone I had Insured, then after asking them to fix that issue they did everything possible to frustrate my attempt to resolve my case. I finally had to drive to an AT&T store to get the staff there to call Asurion on my behalf at which point I got a whole different story from Asurion. All in all, I would consider this par for the course for insurance company behavior but I still may bring this up to the Department of Consumer Affairs.

Service was quick and easy. Everything went well. I received my new phone by the next day and setup was easy. I would be glad to use them again if needed. I have nothing else to say regarding this matter.

I am so absolutely impressed with Asurion! I received a new cell phone within 24 hours (most of the time it has been within 14 hours) after I called to say mine was damaged. Every time I have used Asurion I have been so happy with the process!

I’ve had two phones replaced with Asurion, I cannot believe how FAST and EASY this is. Claims done on my phone, new phone delivered to my door, transferring instructions and support are incredibly simple. I need to get this coverage on my laptop!

They provide a great service. They had my replacement phone to me the next day. One replacement phone had a bad speaker, So they mailed me a new phone the next day. The customer service was overall good, when I did have a bad representative the manager handled the situation flawlessly. I highly recommend this company!

The screen on my son's phone was damaged. Entire process from start to finish was easy and quick. Phone was replaced within a few days. Instructions to set-up the new phone were easy to follow and my son was back on his new phone within an hour. Excellent service!

Waiting 9 days because carrier or system didn’t want to deliver to my resident because of the business downstairs. I’m not sure but they made me supply a different address which was a family member to receive my package. Another than that, everything else was fine.

Dropped phone resulted in shattered screen, made the claim and had replacement in hand the next day with easy-to-use instructions for getting up and running, as well as returning the broken one. I'm very satisfied with the insurance and service!

My phone was replaced very quickly. The packaging was great and all accessories that I expected were present. I am satisfied with the outcome of this claim for a replacement phone. If I had the misfortune of needing this service again, I hope that Asurion performs just as well at that time.

Easy transition and phone came next day ASAP, great customer support, phone was able to pick up data. Also, I would recommend friends and family. AT&T made sure I got what I wanted. Thanks, you guys did good. Will recommend to everyone, thanks.

My teenager's iPhone was badly cracked, chipped and terribly damaged after it got crushed, and required full replacement. Asurion provided very quick delivery, easy instructions to activate, convenient return envelope and process, and timely email confirmations of all actions. Thank you.

Great customer service. No hassles. Technician could not get part win promised, addition replaced replaced phone within one day, no extra charge to me. Would recommend to all cell phone owners to subscribe to Asurion for protection of their devices. You also have different level of plans to choose from.

Very pleased with this service. The replacement phone arrived quicker than expected. The AT&T customer service was very helpful in helping me with my situation. The phone I received was a step up from my old one in a like new condition.

Asurion’s process was fast and easy. I received my replacement phone, packed my damaged phone in the shipping return envelope provided and sent it back. Communications was great with Asurion. I received an email within the week with a confirmation my damaged phone had been received. Thanks Asurion team!

Assisted me with all my questions and concerns. Were able to fix an issue I had with my insurance all while still putting in my claim and getting my phone delivered the next day and also Did not have to deal with being transferred to different people.

I’ve had to use Asurion more than once, teenagers are rough on phones. I’ve always had a very good experience. The online claim file is easy to use. I also have had to call customer service, everyone has been very helpful. I would definitely recommend Asurion.

I received a brand new Apple Watch when I cracked mine. I processed this online but needed some clarification when doing it so I clicked on your chat option. Lauren helped me with the rest of the transactions and she got me a new Apple Watch. This is great customer service.

My Verizon store gave me a guide book on steps. Then Asurion's online steps were pretty easy. I called them first. My replacement got to me quick and I knew how to transfer data. A paid envelope came and I mailed my broken phone back. My replacement phone is working great.

Happy with shipping speed and there was a discount on my deductible since I had not used my insurance previously. Unfortunately there was no option to repair my screen on my iPhone XR, but replacement price and speed were still exceptional.

Very easy process. I was expecting to have to jump through hoops but the whole experience was very quick and painless. The replacement phone works flawlessly. I used the chat feature and was pleasantly surprised with the outcome. The policy is worth every penny over replacing a phone at full cost.

Replacement phone arrived the next day. Instructions were fairly easy to follow. No problems with set-up. We discovered we did not have back-up for certain media, which we remedied with the new system. We would recommend Asurion for fast and easy replacement.

No problem whatsoever the process was clear and easy, response was immediate, instructions were clear. Delivery was accurate and fast. Device worked perfectly. I am very satisfied and will recommend this service to my friends.

Quick turnaround on getting another phone. Customer service was friendly. I was on vacation in Florida, but they couldn't deliver next day to Ft Myers Beach so phone was sent to Indiana where I picked it up when I returned from vacation.

The protection plan I paid good money for is supposed to cover 50% of the cost of replacement parts, including the water filters. I CANNOT get Asurion to reimburse me. Even when I call Home Depot, they said I should be getting reimbursed, but Asurion just ignores me and refuses to give me my reimbursement. DO NOT BUY A PROTECTION PLAN THAT USES ASURION. They will not even acknowledge your existence. They're scammers.

We are very satisfied with your prompt and easy service. The phone arrived the following day which did not inconvenience me in any way. The instructions were easy for me to understand. The AT&T agent was very helpful and professional.

I am very pleased that a replacement phone was in my hands within 2 days of my initial contact with Asurion. I am not happy that I could not retrieve my information and stored data from the cloud format that AT&T set up on the phone I lost.

I was pleasantly surprised by how well things went in replacing my wife's cell phone. The lady on the phone was very thorough and efficient. Had my info plugged in and even got my phone sent out quickly as I was leaving town a few days later. It was an easy transfer. Thanks for making this replacement painless.

I was a skeptic at first, but we are very pleased. I got my replacement phone in 2 days! The application process was quick and easy to understand. We even got a discount because we hadn’t used the service before. I couldn’t believe how quickly my new phone arrived! Thank you Asurion. We hope to not have to use a service like this, but when you need to it is wonderful to have.

Excellent service. Friendly staff and received the new phone really fast. Instructions were included in the box and set up was super easy. The customer service representative did a great job explaining all of my options. She went through my options and offered to have a tech come set up the phone for us, discussed colors and accessories as well. Overall, great job!

If I could give this place 0 stars, I would. This company is absolutely ridiculous! First, I scheduled my appointment well in advance and took the day off of work. I got a call within my time window that the guy was running late and he wouldn't be able to fit within the window. He never showed up! I waited all day and he never showed up.

The Claim process is the worse ever. You went from everything online to must sign, fax, and mail. Who the hell conducts 1990s business like that. It's 2020, if anything, it should be an even easier process.

It was easy to report phone loss, and it was a short amount of time in which we received a replacement phone. I was pleasantly surprised how simple and hassle free the process was. This was my first experience, and I have shared with friends that I was impressed with the process.

Easy process with filing claim and receiving replacement phone. Efficient claim processing and product delivery. Clear instruction on returning damaged item and new item set up. Instructions were included with the new product as well as electronically transmitted. Follow up inquiry was both via phone and email. Exceptional!

Aside from the fact that the first phone I received was not the right one (it was an iPhone 6S Plus rather than the X), which prolonged the replacement, I was very happy with the experience. I was especially happy because I ultimately received a new X and not a refurbished phone. So thank you!

The phone came quick and is working great. I would definitely recommend to a friend. Also the return package is pretty easy to put together. Easy instructions to follow. Also I received emails for every step of the process which is nice.

Very professional and easy to use. My experience was very pleasurable. Prompt service and replacing my lost phone. I would recommend this insurance plan to all my friends and anyone who has a smartphone or smartwatch. Very pleased with the outcome and assistance.

We took our Galaxy 6 to the AT&T earlier this week and the staff there said that my battery was bad. So they initiated a claim with your firm. We received the replacement really fast and the return instructions and materials were great. Thanks for all your help.

Claim was filed for replacement Iphone which was damaged. Received replacement phone two days later. Old Iphone was to be returned. Great grandson lives with me and got the phone and we couldn't find it. After continued search over several days, called Asurion, told them what happened and asked to have reason changed to lost. Asurion agreed and said there will be no charge, but if we do find it to return it. Agreed.

I found the whole process to be very user-friendly and efficient. Filed a claim on Sunday evening and had a new phone Tuesday morning. All correspondence via phone or chat was very helpful and pleasant. Phone had a totally smashed screen and was not usable, but was pleased to have a replacement so quickly.

Excellent service from beginning to end. I will continue to use this service and also urge my AT&T family to do so as well. This recommendation comes with a five-star rating. Please continue the great work and tireless service in which you provide to the customers of AT&T. Thanks again.

Fast turn around... received my replacement phone on time! Friendly service over the phone. Instructions were very simple... I even got a discount on my premium. I’m so glad I got insurance on my device. I would definitely recommend their service. Thank You!

Very fast getting my new phone and I did not have a hard time submitting the request. The online form is very easy to understand and it was not difficult or did not ask any hard questions. I look forward to using Asurion in the future for all my replacement devices.

Dropped my phone 4 inches onto a plastic cup holder in my truck and broke the screen on a Saturday. Went to AT&T and filed my claim and got my new phone on Tuesday. Very fast and did good at getting the insurance claim processed and the phone to me.

So I've had my phone (s10 plus) for less than a month. In that time I haven't dropped my phone. Today I put my phone in my pocket. When I pulled it out the back of the phone was cracked in the corner. Nothing hit my pocket. The only thing I kept in the pocket was the phone. I called and was told I'd have to pay 400 plus to repair it. Apparently it's not covered under warranty because it's physical damage. So you have a phone with a back that is prone to cracking and that part isn't covered. So to fix a phone I've had less than a month I have to pay 400 to fix it for damage that was caused by the fabric of my pants.

I received professional, prompt, courteous service from the representative. The phone arrived in a timely manner, properly packaged. And the return procedure was extremely easy and convenient. I have used Asurion in the past and have not been disappointed yet.

I appreciated the ease at which my request was accepted. Having a cell stolen out of my hands in Vietnam was frightening. (I do wish there was some way phone companies could inform their users of countries to be more aware in --because I did go in and explain I needed service in three countries.) Being treated with respect by Asurion was appreciated. Thank you!

I received my new replacement within 48 hours of filing my claim which was amazing. I greatly appreciated the $12 deductible given I'm only working 4 hours a week. Both AT&T techs, Toviana and Precious were receptive, pleasant, professional and very thorough in assisting me set up and start my new LG Prime replacement cellphone.

My old i5S phone just quit, wouldn’t charge or turn on. Called Asurion and a new phone was on the way. Couldn’t have been easier. The young man who took my information was excellent. Called Monday, July 22, 2019 and i7 phone arrived Tuesday, July 23.

Did a great job in sending my new phone and the paperwork was easy to fill out and receive my new phone. The only thing I also wanted was the earpiece that comes with my phone. If we paid the entire amount and we paid for the insurance, I believe we should receive the entire bundle, thank you.

Very quick service. Clear documentation on steps to follow. I didn't know prior to replacement that the phone was a refurbished model, but it's worked out fine. The return of the damaged phone was clear and convenient. I would not hesitate to use again.

Without the insurance, we would’ve paid for a brand new iPad! Instead, we got the current model (ours was a prev one) for $99. EXTREMELY worth the $12/month. Process was sooooo simple. They shipped us a new one immediately and we put the broken one in the mail using their postage-paid envelope.

** customer service. They do not really know what they are doing. Customer service is rude. I've been waiting over a week for my new phone. Their company's system is old and unreliable. They need to train employees better.

I called to discuss issues I was having with my phone camera and within 18 hours I had a new phone in hand. This was the first time that I had to use the insurance coverage and was very satisfied with the service.

This process was fairly simple as it pertains to getting the phone back to Asurion. The customer service rep was excellent in walking through the process of moving the data from the old phone to the new. I would definitely recommend the company to others.

Great service. Very friendly and helpful. Super quick approval to get my replacement. Got my iPad in just 2 days. And I didn't wait on the phone for too long to speak with a live person. I appreciate the prompt service and helpfulness...

When I tried to get a new device on the Verizon website, I was having trouble. They kept trying to exchange my tablet for a phone. When I actually called Verizon, I was able to get things straightened out. Asurion was fast at getting a replacement tablet out to me. I’m happy with my experience.

Easy claim submission process and I had my replacement phone in less than a week - no complaints! I wish that there was a way to track the IMEI (since my phone number is back with my phone) of the stolen one, so there was a chance of recovery but that's not Asurion's deal.

Because I put a 2-day delivery on it since I would not be home, I didn't get emails every few hours reminding me to return my device. It was lovely! The new phone arrived promptly, was easy to re-setup. NO issues whatsoever. Thank you!

I really love how you guys take care of your customers. Thank you so much. Keep up the awesome work, definitely would recommend someone to use you guys but I do check to see what you have to offer. Thanks so much in advance.

Quick turn around and relatively good communication. There was some confusion in terms of whether or not the device could be hand delivered by a person who could help with setup, but ultimately we were able to figure things out.

The request & delivery was Quick & Easy. Glad to know what I’m paying for does not result in a hassle. Very self-explanatory from my submission to my replacement phone being delivered. Thank you. I would recommend insurance coverage.

Service I have received was more than excellent, If I had the choice to give them 10 stars I would. Very helpful understanding my concerns and getting the process moving. I also want to mention that deliveries are quick which was a must in my case. I am definitely staying with Asurion for a long time.

Spent 4 hours and several phone calls trying to get an email promised for the new affidavit that needs to be filled out in order to place a claim, I did not receive the emails, one of the gals said she sent it while I was on the phone, nothing... I was assured I would have the replacement phone the next business day. After waiting the required 3 hours to call back I was told that the review department was now closed and I would need to call the following day. When I called back this morning they said due to email issues the emails were in fact not sent. I would need to download the affidavit from the site then submit and and wait another 3 hrs, then call back? Then a fifth phone call this morning (after another required 3 hr wait) the gal became upset with me saying the emails were sent and I simply did not respond??

My claim was completed quickly & efficiently over the phone after starting an online claim 3 months ago. I had paid $7-10 per month in insurance premiums for over 5 years and was still charged a $112 deductible. This seems to be unfair financially especially when I wasn’t able to take a cash out settlement nor able to switch from Android to iPhone for replacement. I will not be paying for insurance in the future due to these limitations.

I had a good experience with Asurion. They had my replacement phone to me in a speedy time frame. The phone looked brand new. I am appreciative to them and it was a lot less expensive to file the insurance claim rather than to purchase a new phone, but I still feel like the $199 deductible is expensive, especially considering that I pay an extra monthly fee to have the Asurion insurance on my phone already.

Thank you for the fast delivery and easy replacement. Still wish, even with insurance, the cost wasn’t so high, but I guess it is what it is.. The phone replacement came overnight. Set up was easy, even though we had to call. Sending the damaged phone back was painless.

After having difficulty with the app and 4 phone attempts by phone I was able to speak with someone who was very good at their job. Everything was perfect after that. Email response was super quick and new phone arrived quickly and when promised. Activating the phone went easily as well.

It seems to work great, so far. As long as it continues to work well I'll be satisfied. If the replacement phone is refurbished it could have problems later. That has happened to me in the past. But I was amazed at how quickly you got it to me.

Replacement device was received in 1 business day. No hassle shipping my broken device back. I received a device that was exactly like my previous device. Claim was quick and easy to make online. After importing my old settings it was like my old device was never broken.