Asurion Reviews

Phone came fast. Making a claim was easy and fast. When I got it activation was very easy. I actually placed my order on a Thursday and received my phone on a Saturday. They let me know that my order was shipped.

The agent was very helpful and courteous on the phone. The new phone came promptly. I am very glad that I had invested in insurance for the phone. I would highly recommend this service and will continue to keep the service.

We had an appointment for someone to call us and they were very prompt. We did have to call back because our phone was not working at the time, but when we did talk to someone they were very professional and countess. We had to call back two other times because we did not know that the phone was not charged and then we had to wait for it to do the uploads, but when that was all done it was a very good experience. I would recommend your service to anyone that is having trouble with their phone or gets a replacement and has to set up the new one you made it very nice. Thank You.

This was a painless, very easy experience. I had my new phone within 3 business days. When I called to have it activated the young lady who helped me was very knowledgeable and very patient and well spoken. Thank you.

I am so pleased with how ATT has handled my problem. It wasn’t their fault that I got stuck with a huge bill but they not once treated me like it was. Their hands were tied with the way installment plans works but they were able to work out a payment plan without being rude and condescending like I’ve experienced with other companies.

We went to an At&t retailer and they contacted Asurion for us. We had a new phone delivered early the next morning along with clear instructions and a return box and shipping label. We couldn’t be more pleased with the result. Thank you for the prompt response.

My screen went dead one day while I was using it. Went to the store and they told me to file a insurance claim. Within a day and a half later a new S8 Active. The best phone I've ever owned. I have zero complaints.

Received my device within 48 hours, was quick and easy. Return was also super simple, came with box, bubble wrap, label, and it even came with tape for the return box. This was cool, this was great. Very pleased with how my claim was handled.

I was very pleased when I called Asurion. I was having trouble accessing Yahoo email on my new phone. After struggling and becoming more and more frustrated, I called Asurion and spoke to Mariah. She very nicely walked me through what needed to be done, and managed to fix the problem. Needless to say, I was thrilled, and I very much appreciated her knowledge and assistance. She was extremely patient and very nice.

Agent at the Paris AT&T store started and explained the process and we completed the online form later that day. The replacement phone arrived the next day. My son started the transfer of information to the new phone per instructions. Deleted the information off the old phone per instructions. All went well as explained. GREAT JOB! Thanks.

I called on a Friday for a phone replacement and everything went smoothly. A new phone was going to be overnighted and arrive on Saturday. However, the Asurion typed in the incorrect mailing address and the phone was not delivered on Saturday. I caught the error by calling UPS and they said they could redeliver the phone same day but Asurion would not cooperate. Needed to mail out another phone. This one would not arrive until Monday. They would not expedite the phone to arrive in the A.M. It is now 3:30 on Monday afternoon and I am still waiting for my phone. Horrible customer service. No attempt made to rectify THEIR MISTAKE.

Very fast with getting me a new phone so I appreciate the hustle a lot! Never thought that it would only take literally 24 hours to get my new phone but to my surprise it got to my apartment so quick that it made my day.

I am very pleased with the whole process to replace my granddaughter's broken phone. Instructions were clear and my questions were answered thoroughly. The new phone came faster than I expected and I didn't have to pay anything upfront.

Phone definitely arrived in a timely manner. Representative was attentive and helpful and representative at store during activation was informative and helpful! Was able to save money on monthly bill as I signed up for auto pay to take care of monthly bill which I was not aware of.

Very quick to respond and fast delivery of replacement phone. We’ve had to have two phones replaced for different reasons and had the same fast service. Returning the damaged device is easy too! We’ve been very satisfied with this service!

Thank you. Y’all work fast and my new phone works great. Thank you so much! I don’t like the fact that all the payment will come due on one bill. You could split it up into payments. That would work best for me!!!

Service was amazing, I had gotten my phone in 2 days which was good. I also liked how quick they were to revive my paperwork. All in all, they are a good with customer service. And thanks for the help.

I received my device the very next day. The guy was very helpful that helped me. I was not pleased with going into the AT & T store to have them help me and ended up having to go to home to finish the set up. Technically I was without a device for a day .

The replacement came when you said. Everything went well. Everything seemed very simple. I sent the other back according to the directions. Very easy to follow. Many thanks for the great service. I am a firm believer in AT&T. Thanks again for all of your help.

Great response, very helpful, answered all my questions, patient, quick response. Gave me all my options. Helpful, kind, patient. Good with older people who don't understand so well. Talked clearly. Explained everything. Didn't have to wait too long for response or an answer when I called.

I will never resent the cost again! Dropped my 2 week old 11 and received a new one in 3 days by UPS! Kit had everything you need to return including tape! Very pleased with customer service! Excellent and I don’t see this much anymore!!! Great job!!!

I was so happy to hear that the insurance I had carried on my iPhone 8 would help with the replacement of the phone that was damaged! The person I spoke to on the phone was knowledgeable, and best of all, I could understand her!!!

The young lady that help me was very helpful!! I was very satisfied with her service!!! Thanks!!! She helped me to make the right decisions in regards to expediting my order!!! I wasn’t sure if l should wait or file now!!!

Great! Extremely satisfied with customer service. It's so nice to have prompt response in a difficult time. Important to know that someone is concerned about needs of customer. Appreciate that claim process is simple, and not complicated. Thanks, keep up the good work.

Excellent experience because I received my new phone the next day. Process was very easy to return my phone. I was provided a box, bubble wrap and tape... convenient. Support was very helpful, patient and pleasant with the setup of my new phones. Excellent experience that I hopefully won't have to go through again.

Buyer beware! I was sold this insurance plan when I got my iPhone. Told it covers cracked screens, loss, theft, damage. $29 to repair a screen. After paying my monthly premium for over a year, I needed to get a screen repair. Told there were no techs in my area so they can't repair it, but if I want to pay the higher deductible of $112 to replace the whole device, I can. Seriously? Any good customer service rep would've apologized for not having techs in my area (which is a major city, so why no techs in the area?) and then offered to send a new device for the price of the cracked screen. Instead, I spent an hour working my way up the chain of command of people who only know the word "no."

I hate when I must but am Never disappointed when I have to make a claim for my phone/devices. Always helpful and clear. Always answer any questions and get me the new device quickly. My family and I will never let our devices go uninsured and always recommend the service.

I broke my phone so I’d claimed it and after that 2 days I’ve received my replacement phone so quick and your guy show me the way to activate the new phone so easy! I would highly recommend your services!

Everything went well. Thank you very much. The problem was solved fast. The customer service agent took care of my problem. I didn't have to be put on hold for a long time. I'm grateful for their service. I'm glad to be an AT&T customer.

We had an amazing experience. Quick and painless. Wonderful. Thank you. Justin was quite helpful and the replacement phone came very quickly. We are very happy with Asurion. We will continue to pay for the insurance as it makes the loss of a phone less tramatizing on us. Thank you, thank you thank you!!!!

Fast delivery!!! Great coverage! With a call they helped me and sent my phone out very fast! I couldn’t have ask for faster service! I so glad I have this insurance! I will recommend to everyone I come in contact with!

Asurion went above and beyond my expectations to help me get my lost iPad Pro back... submitting a claim was really easy and straightforward. I received my device within two days. Would highly recommend to friends and family to get their devices covered my Asurion protection.

Replacement for our broken phone was quick and easy! Everything we needed to send the broken phone back was all in the box the new phone came in. All the instructions for transferring to the new phone was all there as well!

Great service and highly recommend AT&T to everybody I know. It's very easy to activate with the help of the personal very polite and respectful. Zero to no wait on the line and help you In Every step of the way.

Used them to replace an iPhone 6+ that had multiple issues and broken screen. The replacement phone was in our hands within 24 hours and we were able to switch them out quickly. A free shipping return box and shipping material was provided to send old phone back.

Updated on 01/26/2020: Continuing from my past post - I have yet to hear from any representative from the company. I finally got the copy of my phone purchase and went to upload the documents only to have the claim link expire!! So now I am on the phone yet AGAIN 76 minutes so far - and apparently someone needs to enter a NEW claim since the past documents went through the system generated review and were rejected... and all this following up on why my check was not mailed out LAST September... They SHOULD NOT BE ALLOWED to do this to people!!!

Customer Service Representative was nice, courteous and knowledgeable about the process, and my claim was expedited immediately. I had no issues getting thru to customer service. I received my new phone within the week and everything I needed to return the damaged phone was in the box of my new phone. Rep answered all my questions and was very patient with me. Overall great experience.

Pretty quick delivery. Was hoping for a non-refurbished phone but I'll take what I can get. Overall happy with service provided. It works out that I didn't need to pay more than 149 for phone replacement.

Getting my phone replaced was super quick and easy. Took only a couple days because it was the weekend and they said my phone was out of stock. Super quick, easy, and efficient. The one thing I'd change is to make it easier to contact you without a phone, because when my phone was broken I couldn't find any online chat or anything to get a hold of you.

My wife had lost her phone and with much apprehension we contacted Asurion to file a claim thinking it would be denied and or the process would be long and hard to navigate. But was I ever wrong, it was one of the easiest processes and they make it simple and quick. 5 stars to Asurion - I would give them more but 5 stars is the highest you can give.

Brandon just got the new phone last Thursday which he needs for work. We got the screen protection but they had no more case for the back of the phone. He didn't have a chance to he has been working the phone got drop and back of the phone broke. Not happy because if the case was on we wouldn't have this problem. What do we do now needs this phone for work. He needs a new back cover.

I received prompt assistance. No long waiting on the phone. She made my completely upsetting experience a very positive success. I was taken care of with complete satisfaction and with courtesy. It was handled fast and I could not believe how smooth the transaction went. Thank you.

Phone was delivered next day. Instructions inside box with return label were easy to understand. There's nothing I can think of that could possibly make it any easier. I couldn't do a master reset due to damage to my old phone but I am well pleased and my trust is with your company to take care.

Scam...they won't help you. Been paying $40 a month since 2018 and can't get a replacement. I've been through HELL!! Asurion will never ever receive my business. I was instructed multiple times by different reps on how to process my claim, that's the real fraud!

The process was simple and quick just the way I like it. I love Asurion. I am glad I had insurance. I would recommend it to everyone. It was a great experience. Thank you for being great. I received my phone in two days.

Extremely easy process. I didn't even need to contact to activate my phone. I just followed the instructions and switched my sim card. I couldn't have asked for a smoother process. The new phone came with everything I needed without having to make any calls.

The experience with your Company was to say the least stressful and aggravating! Feel free to call me and I will explain **. Joe. The almost 2 months of Calls and most of them at least 1 hrs long. My time is money as well.

Everything went great. The service was fast and professional. He did an awesome job and it turned out great. I would definitely recommend this service if I come across someone that need their phone repaired. The technician knew what he was doing and did a great job.

Asurion was understanding with not receiving the old device back immediately. They sent a return label when I requested one with no questions asked. The employee I spoke to was very friendly and helpful. The replacement device was sent immediately. The online process was easy and quick.

I opted for the coverage through Verizon who placed me in touch with Asurion to fill out a claim and receive a replacement phone. Asurion did not have the accurate address for me and therefore would not process the claim. I had to contact Verizon and have a three way call with Asurion to update their error. This had to happen 3 times before Asurion would process the claim. 5 days later, the claim is processed. The 29.00 deductible processed and all damaged described in detail both verbally and documented on their form.

Phone arrived within allotted time frame in good condition thus far. Sending back damaged phone was quick and simple. Overall the process was easy. However, I will need more time to see how replacement phone functions in the long run.

Thank you for taking care of my claim in such a efficient and easy manner!! It was nice to be able to make a phone call and take care of the matter over the phone. My son was able to return the damaged phone with convenience!

It was very easy to file a claim. I was having some trouble trying to file online, but I think I was having connectivity issues. The person on the phone was friendly and helpful. Fast shipping arrived on day 2.

Alan at the Dodge City store was great. Helped us with all the questions I had. Even took some phones to look, he is very knowledgeable on his product. Thank you Alan for all your help & my upgrade. Love my phone & color.

I got my new phone a day early. Reps were great and each of them made it easy to transfer my things from old phone to my new one. Less than 24 hours after visiting the store, I was talking, texting, and emailing again. Thanks.

Asurion’s customer service was awesome! We received the phone in timely manner and the service rep quickly assisted in restarting the phone. The entire process was very easy during a point when we were very concerned about the safety of our daughter.

I cracked my screen and made a claim with Asurion (Verizon). They could either fix my screen for $30 or replace the phone for $250. Obviously 30 bucks is a better deal. I tried to schedule the repair and the first available tech was in 3-4 weeks. They only come to your house for repairs - No repair centers and I live 20 minutes from a major midwest city.

Easy and quick to replace a phone. Definitely pleased to have this service on my phones so that we don't lose value. Would highly recommend anyone with a new smartphone to get the protection plan so that you don't lose your investment.

The case I bought at the store when I purchased my phone was not a protective case, I did not know this at the time of purchase. My phone was cracked. I went back to the store, they filed a claim, got a new phone and case!

I received my new telephone within the promised 48 hours, in perfect condition. Activation and data transfer went smoothly thanks to the helpful guy who took my call. I’m using the new phone right now to write this review. Thank you Asurion.

My phone was replaced after developing a vertical green line on the screen. Thank you to the young man at AT&T store who walked me thru the process and to technician who talked me through setting up my new phone.

I am very please with all the service that you provided. Thank you for being patient to activate the phone device. I got my devices activated. I tried to download some apps and get my FaceTime connected to all my phone contact. I could not allow me to get them. I will call you again if you I have any question or concern in the future. I will surely recommend your service to my family and friends.

My only issue was that we opened the case on December 30th and was told that the device was out of stock but that they would substitute with a different one. A week went by and I had to call back to find out that the device did not ship because it was out of stock. The representative on the phone was very helpful and replaced the device with one in stock and we had it the next day.

I talk with the technician and I told him what was going on with my phone. We work together to fix the problem. Set by set it was difficult but we did it. Thank you for your time and understanding for everything.

Son dropped his phone and the screen cracked. The phone turned off. When turned it back on it had a green line down the middle. Called Asurion. Spoke to a very nice professional lady. She was very helpful. It was quick and easy fix. I have never had a problem with anyone from this company whenever I have had to deal with them.

Lost my phone on 1/07 and I called and tried to file a claim and the person who assisted me told me I needed to contact ATT & by the time I called Asurion back they were closed. I was phoneless for 3 days because of this. I definitely do not want to lose my phone again because I don’t want to deal with this company to be honest. It was a hassle. At least they replaced my phone.

My experience was great. The device I received was in excellent condition and I received it quickly with minimal wait time. I have nothing as to say the company fulfilled the promise that said and for that I'm grateful.

Good service and got a great new phone. Very happy with the service. We recommend the service to all my friends and family. I like this and the store help us with the other stuff. We need it to complete the stuff.

The process was good & very helpful, but I lost my FB friends & I was told to delete my acct & log back on. I did that & everything was gone. I set up a new account, but I am having to send friend request to all my friends????

The operators on the phone were courteous and professional. I didn’t have to wait long in hold and set up was fast once the replacement arrived. The staff in the store were also helpful and nice. I will be using this company as long as it is with AT&T.

Very easy, fast service with no problems so far. Easy to go by instructions. Reasonable amount! I would highly recommend these services to someone. I am very satisfied with my experience. But I did not like how FedEx left my package outside in the weather in front of my garage door.

Can’t believe how fast efficient you guys were in replacing my device. I’ve been with you guys for sometimes and you’ve never let me down great job!!!! I feel safe that all my electronics more than eight lines are covered by you guys. It helps me sleep at night.

The tech was very thorough. You got me the phone quickly, and helped set it up quickly. I was very pleased with the overall experience provided. Thank you for all your help. I appreciate it greatly! There was no issues throughout the process.

Nice, easy service for my iPhone. My phone was cracked very badly and the technician was nice, knowledgeable and fixed my phone with ease. The technician came into my home, he looked and acted professionally. He cleaned up his area when finished and made sure it worked before leaving.

Excellent service. I received my device in a timely manner. The only thing I was missing in the box was headphones. Is there a reason for that? Is there any way possible I could get some headphones? Other than that I was pleased.

Rep was very informative. Really fast and quick service. Product came way before expected. Process and forms were easily accessible, easy to fill out and upload to site. I love my replacement product. I will continue to keep service. Asurion, keep up great service!

Absolutely wonderful customer service experience. It didn’t matter who I spoke to. The continuity of care was always the same. It’s very hard to find good customer care anymore. Thank you for your kindness, consideration and amazing support, particularly in these situations when the customer is under stress. Also, thank you for leading the way in reviving and bringing the lost art of customer satisfaction back to life.

Extremely quick replacement of a lost phone. Two days and up and going! Simply paid a one time deductible and they shipped my phone by priority mail. Thanks again for the great service! I would definitely recommend using Asurion to protect all your devices.

Made a claim and got our phone replacement the next day! Was very happy with the quick service. Also got a 50 percent discount for no claims in over twelve months. The fastest service I've ever seen with a replacement.

Fast and easy and plain! The operator was nice and patient! Phone replacement was quicker than what he said it would be. 3 to 5 business days to come in but got it the next day! Got the color of phone we wanted. Happy!

Excellent customer service. Fast delivery. I always thought insurance was a scam but it came the day when I needed it and now I realize how important it is to have it. I did not trust insurance in the past but now I trust them. They really took care of me and replaced my stolen phone with a new one with minimal co-payment. Very happy with the service. Thank you.

Our car was broken into and my iPad Mini was stolen. We realized that we had purchased the insurance for this device. We filed a claim, and received a replacement device within 24 hours. We are extremely pleased with the service we received!!

My son's iPhone was stolen. I made a claim the next day. It was an easy and quickly processed and had a replacement phone 2 days later. I am very satisfied with Asurion's service. I highly recommend to everyone because you never know when things like this will happen but it's good to know you're protected by a great insurance company like asurion.

Very rapid response. Got my phone in the mail within 36 hours. Had to pay $168 for a deductible and I thought that was a bit too much. But I had paid $550 in full for my phone in Dec 2018, so I still believe I came out ahead. Thanks.

Excellent, this whole process couldn't have gone smoother or any better. Very pleased with how this was handled & will recommend Asurion in the future. It couldn't have been a simpler, more thorough process & I was very pleased how quickly we received our refurbished device.

Very good customer service! Replacement device was stolen but they were very good at getting a new replacement phone out! Courteous and the process was very easy from start to finish! Much better, than last time I used this company and they are definitely a lot more efficient! Thanks!

The mobile claim site was difficult to use (kept changing my selections as I went along) but the customer service rep I spoke with over the phone was very helpful and quick to address my problem. The pro tech contact was also very helpful in setting up our new phone when it arrived.

Everyone involved was eager to work with you and at my convenience. Made the process so much easier. It was nice not having to travel to the closest Apple store to replace my phone, which is one and a half hours away from my home. Thank You.

Originally I filed a claim to have my cracked screen fixed. While doing so, the technician damaged the back glass. Without any issues, my phone was replaced. When my phones arrived I called in a got assistance to activate and set up my new device. I'm very satisfied and would recommend Asurion to my family and friends!

I reverted my phone before the 1-2 business days and it was really easy to set it up. The only thing was that I had the midnight green phone and you guys send me the rose gold one, I didn’t know who to contact about them sending me the wrong color phone but if you guys can get in touch with me it would be fine. But beside that everything else was great.

The whole interaction was quick and painless, couldn’t complete my full order online as the device I needed replaced was not available in the color that I had. Quick fix called the 1800 number and was on my way; received my phone in two days, the only unexpected thing was that my phone was not replaced with a new item but an item that was remanufactured which I wasn’t specifically informed of. The phone was remanufactured by (Valutech). The reason why I know is because the phone has it written on bottom back ruining the aesthetic of the streamline design by Apple. I get what I paid for.

Filling out the form online was easy and quick. The replacement phone arrived within a few days and it was simple to set up and then return the damaged phone. I would recommend your company to anybody who asks. Very professional and customer conscientious.

Initially I called and got transferred to a few different people. After being on the phone for 20 mins we got disconnected so I made no progress with my claim that day and was frustrated. I called back the next day and was able to get my whole claim done in 20 minutes and my replacement phone sent to me the following day so I was happy about that.

The call was easy and fast. The customer service was great and knowledgeable. We got our phone in a couple days. The instructions in the box to activate the phone was easy also. I would recommend the person that help us out. They were friendly and and courteous.

We lost one of the phones on our plan and was able to replace it fairly quickly. We still need to replace the Zag screen protector and case. We hope to complete by Monday. Thank you, Carlos (at Parmer Lane location) for handling our issues effectively by easing our frustration with a reasonable explanation.

Great customer service! Very patient and knowledgeable of what I needed help with. The associate on the phone was super nice. I will recommend to a friend every time. I’m glad that there is a system like this set up to help customers. Thanks for your help!

If I could leave 0 stars, I would. Tech came out to do a screen repair. Now we all know you enter what type of phone you have to even start a claim. Takes my phone out to his van for an hour. Brings it back exactly the same. He said he tried 2 different screens before he realized he didn't have the right parts. I called Asurion to try and reschedule and got hung up on twice. After being on the phone for over an hour, still no resolution. They are accusing me of lying that he did repair the phone. I am beyond disgusted with this company. Wasted over 2 hours now and still no solution. A customer care technician is supposed to call me tomorrow to try and resolve. I am NOT holding my breath.

Submitted a claim for one of my phones, the phone arrived fast and it was painless. I did try to submit another claim for my secondary phone and the claim was rejected but I figured it was because I was in the middle of processing the first claim.

Outstanding service. Thank YOU! Our Verizon techs are amazing here in Harney County and have helped me with this claim for my granddaughters phone. Thank you Asurion for your coverage and for the incredible service... fast delivery of new phone and ongoing coverage.

I received the replacement phone quickly. It was easy to transfer information from the old phone to the new one. And returning the phone was super easy, just put it in the envelope provided. The new phone has worked great.

I went in to the AT&T store with the phone. They helped me with the claim. I received emails from Asurion as soon as I left and updated status along the way. It only took a couple of days to get the replacement phone. Great service.

The response time for this replacement process was very quick. Also, the process and instructions were quick and easy to follow. The replacement phone was delivered as advertised and on time. I sent the phone back yesterday and waiting for word it was received.

Easy to use and easy to get service I needed. Everyone was very friendly and helpful. Fast and easy to reach and not too complicated for an older person to navigate the process. Thanks for the nice and friendly staff member who helped me with my issue.

I just want to thank Asurion for being so efficient and helping when I lost my device. They are very helpful and they actually expedite the phone to me so I wouldn’t be without a phone for weeks! Thank you!

The tech did an awesome job he answered any questions we had. He called ahead of time and told me what time he would made it and he also called when he was on his way. He went above and beyond.

Asurion was great, however I cannot say the same of the AT&T Store employees. But as far as getting my phone in a timely manner I couldn’t have been happier. But the employees I dealt with at ATT were horrible. They were no help whatsoever. From the guy at the door to the other three guys standing around.

Excellent customer service, knowledge and technical support, as well as, availability and patience. The phone arrived in less than two business days and was activated within 12 hours. Thank you for your time and efforts concerning this matter, it is appreciated.

Bought insurance for I-Phones via Sprint, they called it Sprint Complete, but we actually have to deal with Asurion for phone replacement/etc. We had Sprint Complete on all of our corporate I-Phones. One of our employees, my daughter, had her I-phone Xs stolen out of the company vehicle together with her purse including all of her personal documents on a holiday.

Your service was very fast to replace my phone and and service is very Satisfy, and Customer service was very friendly. Thank you I will Refer to all my friends. I’m very happy with Asurion, and I will always use this service.

It was very easy to deal with this company to handle my issues on my daughters cell phone. Replacement came quickly and easy to transfer material between phones. That made my life way when dealing with a teenager. Thank you.

Good service this time. Still a long fill out process. When you have no phone one cannot text or email anything. And that's exactly what is being asked for process to go forward. Would like to see better way to complete process.

My claim was handled very quickly. I actually got my replacement device 2 days after I submitted my claim. And there was everything I needed to make my return included in the box so. I didnt have to worry about how to give my old device back.

They were very knowledgeable and expedient in helping me get a new device. It was a very quick process to get a new device. It was a quick and easy phone call to make to activate my new device. The person on the phone was very nice and helpful.

Phone was hot to touch, so went to repair store. Technician said battery was swollen and replaced it. A dangerous situation. I Called for claimed but said it was denied because I didn't call prior. I was paying $15/month for this plan. I have been an AT&T customer for 30 years. Probably no more.

Asurion has always been incredibly easy to work with if we had to file a claim. I received a tracking number right away and I also received confirmation when my damaged phone was received. The only downside to the process was UPS. It took nearly 3 days for my phone to be delivered.

At first my screen kept getting pushed back due to no technicians or being out of the part - but you guys definitely fixed it pretty fast. My phone got here asap and I sent the other back just as fast. Thank you.

There was a no hassle experience and received the phone within the time frame that was told to us. The price of the equipment I think is high and you don't know if you're getting a new phone or a refurbish one. In the past we have received a refurbish one and it didn't work very well. I like to know what I'm getting for the money we have to pay for the phone.

It’s ok. It just the phone is too high to exchange when you are already paying insurance for your phone. I think the phone should be free if you paying insurance for your phone bill and I mess the phone up and had to replace it.

They were fast with handling my claim and the representative made me feel like she cared. It’s such a nuisance losing your phone on the holidays so I was happy they resolved this issue in a timely manner. Also, the phone I received was in extremely good condition and it also included a charger as well.

My initial experience when online chatting was not very good and a little frustrating. Once I called and spoke to customer service my experience was outstanding. I work in the service side of the insurance business as a property and casualty account executive and I was amazed with the ease of my transaction. You have a satisfied customer.

Spoke with "Amanda" and she was very professional and polite when dealing with the struggles of setting up a replacement phone and sim card. Took the time to explain that the setup may take up-to 6 minutes. Amanda was very professional and it seemed as if she was not rushed to move onto the next customer.

The service received from the representative of Asurion was spot on. The only issue I had was when I went to send the documentation via email, I was not able to connect to the email address provided; I tried numerous time but it would not allow me to connect. It indicated that there was something wrong or incomplete with the email address. I ended up going to A nearby Office Depot and pay to have a fax sent. You may want to check the email address provided.

Awesome!!! Fast, helpful and understanding. The customers rep was an awesome human being who beside providing a lot of information and support she also behave with ethic and high integrity by protecting our privacy and safety. Thank you very much.

Never a easy process typically when having to replace a mobile device that you depend on daily for work, etc. Great communication. Easy to work with. Received call back when stated. Walked through the process. Made sure I understood everything that was happening and could Not have been easier.

Prompt delivery and easy activation. The tracking system allowed us to know exactly when the replacement phone would be delivered, to be sure that we were home. The delivery person placed it on our front step & it was visible as we came down the driveway. My daughter was able to activate it and use it immediately. Thank you!

Quick and easy process. I was able to complete the claim in a few minutes. I would definitely recommend your insurance to anyone that does not have it on their devices already. That is all I have to say about the process.

Nice friendly staff. Polite and knowledgeable on return phone policy information. Said that my new phone would arrive on exact time and dates. Thanks. This was my first time returning a damaged phone. No fuss no mess prepackaged label great thanks.

I had a great experience so far. I will be sending my phone when I get my debit card set up. And get everything off. At this time I have a family member in the hospital. So it’s been crazy. I really do appreciate y’all’s quickness on getting the phone to me. I will wrap it up and get it to y’all in the next two days. Thanks. Jennifer

Awesome. The few times I have dealt with Asurion, I have had no problems. Fast shipping and I love that they have everything ready to ship the broken device back in. And now there’s a protech to help transfer your phones contents. Love it.

My nieces phone screen & back cracked and she called me asking how much to replace her phone screen. I looked around at repair shops in town and then remembered we have insurance on the phone. So we went ahead and filed a claim and got a replacement phone instead. Arrived within two business days and sending it back was easy as pie. Always a breeze with Asurion.

The overall claim process was very easy and timely. The person that worked with me to activate my new phone was the best. Very impressed. I would highly recommend. My new phone arrived the next day, actually in less than 24 hours.

I had my phone two weeks then it just stopped working, went into the store thinking they just needed to refresh it but no they told me Asurion sent me a bad phone. Need my phone back that day so ended buying a new one. Didn't want to take the chance of them sending me another broken phone. They will not refund me for the money I wasted on their junk after buying a monthly fee every month for a used phone!!! They are definitely not customer related company!!! Never again!

Putting the claim online was great. You guys were fast with getting me my replacement phone. The setup instructions made everything easy. Even having the label to send the phone back was included with the box. Great customer service.

I was skeptical about using Asurion since the previous experience was not great. However, getting a replacement phone, moving data to the new phone and returning the damaged phone was a mostly painless experience. The return of the damaged device is through the post office using a dropbox. Maybe one day Asurion can use UPS or Fedex for people that work for a living and do not keep post office hours.

We were very pleased that we received the phone quickly. Your team really worked with me to get it setup. I had some problems with getting my transfer of phone book but we did get done. I'm glad I had insurance on it and didn't need to buy a new phone.

Asurion was very helpful, they were very understanding to my situation, and helped me to get a new phone very quickly at a great price! Couldn't be any happier with their service. I would absolutely recommend everyone to get phone insurance through them.

I used the online claim process. Very easy to follow. Knowing what I needed before starting the process was very helpful. I didn’t have to go scrambling for needed information as I worked through completing the claim. My claim was easily completed and quickly resolved.

I purchased the extra protection on a computer from Asurion. This is their main headquarters. I sent it out November 24th to get fixed. Received back 3 weeks later more broken than it was sent to them. Had to send it back out to them to get fixed. Now January 7 and still they sent me the computer back in the same condition. Called again now I have to send it back 3rd time. This is unacceptable.

Made the stolen phone claim on Wednesday and the phone was delivered by Friday. Every associate I spoke with was very friendly and knowledgeable. I was on for a bit, but that's understandable. Overall it was a top notch customer service experience here. Kudos to Asurion and AT&T.

Representative was very professional and knowledgeable. She answered every question that I had and explained however everything works. If she did not know the answer to something or if she was not sure about something she found out the answer to my question.

Great Service and the process was very smooth. I am happy with my service. The team members was very helpful. I would recommend the warranty service to all my friends and family. I don’t have any regrets at all!! Thanks for everything!

I was happy with my insurance claim. Pretty much hassle free and the replacement came in a timely manner. My return of the damaged tablet is on the way so we will see how it comes out. If that runs smooth then I will give a 5th star.

My phone was stolen and Asurion replaced it in 4 days. The representatives that assisted me were very helpful and precise. They provided me with everything I needed and processed my claim quickly. I received my phone and was able to activate it easily. Thank you for everything.

I was able to file a claim online and with a follow up phone call I had my replacement phone in one day. The agent I spoke to was very nice and helpful. My experience Asurion was not disappointing or difficult.

I had problems with my cell phone and had completely forgotten that I had insurance on it. When I remembered, it was late at night and the offices were closed. There was however, the option to file a claim online and the experience was as smooth as butter. I did not have to call or follow-up once I filed my claim online. I immediately received an email acknowledgment and text message notifications of resolutions. My replacement phone was in my hands within days. I got my deductible reduced to boot because I had never made a claim within the last 12 months.

Great customer service! The result of cracked screen repair was convenient because the repairman came to my location. Repair was efficiently and effectively completed. The process; calling in, scheduling service repair date, and the completed repair of the cracked screen was very simple. I would recommend this to other users.

When I first realized that I would need to file a claim for a new phone I was worried. But it seems I didn't have to worry, filing the claim for my phone was so easy and I received the replacement phone much sooner than I expected. I would highly recommend this to my friends and family.

Quick response. Would have preferred USPS for delivery. Hint: Maybe you could put a sticker on screen to remove plastic so people on the other end could hear you and you them. Lol this was clarified after Verizon rep transferred call to Asurion and she asked if I took plastic off.

Quick, helpful, easy process. Even over the holidays. My phone was replaced within three days and up and running. From claim submission to holing a replacement device. Glad I remembered I had insurance. I even upgraded to the four device option.

My phone had cracked screens and ultimately stopped working. I logged online and was able to have all my questions answered and a new phone sent out by overnight mail. This was a very simple and quick transaction, with no problems at all. Thank you for a great resolution to my issues.

I was traveling for work and my phone died, would not allow me to do anything. And the team worked hard to try to get me up and running as soon as possible. They were compassionate and understanding of my situation.

Have nothing but positive notes about my experience with you guys. The timing for receiving my new device was great and highly convenient. The people with asurion are more than helpful and very knowledgeable.Thanks again for everything and will be looking forward to continuously doing business with you.

My phone went through the wash at 7 pm and I received a new phone by noon the next day. I was very happy about how quickly I got a new phone. I took my phone to Verizon and they helped get it set up so I was good to go. Excellent service!

This was an easy process that was quick and effective! Thank you for all your help, support and details which was helpful! I did not miss a beat at work as it was quick with all the online help. Appreciate it!

Cracked my cell phone screen when it slipped from my grasp. Asurion had a new replacement phone to me the very next day. What great customer service and a great company to deal with. Kudos to the folks who work at Asurion.

Your Company require too much information. When dealing with your customers especially those of age. Each rep that you speak to have a different question and a different response. EX. I spoke to three different reps. I was asked about my secured telephone that was given when my iPhone was set up. The first agent the number ended in 42, the Second rep the number ended in 99, and the third rep I don remember. This to me is inaccurate information and confusing when you are simply trying to get your phone working. I was told that I had to have the "find my iPhone" feature off prior to sending the phone into you. It took three days to get the feature turned off. There should be a way to simplify your process.

User friendly; most effective cost effective service. Responders were relaxed knowledgable individuals. Instructed proper download of the correct app. All in are phone call's conversation. All directions expertly given. Appreciative compliments offered during the process. Would recommend this process to friends.

When I initially called they were so helpful I helping me fill out information to order the new phone. THEY EXPLAINED everything about the new phone and how to send damaged phone back in the mail. They were very patient with me on the phone call.

The replacement phone came in a timely manner. Very impressed by how fast Asurion acted to get everything taken care of. If I ever have any issues with my current phone in the future, I am confident they will take care of it.

Although the process was a bit lengthy, security with our personal information is worth much more than the time it took to complete the process. Thanks so much for all of your help in filing and following through on our claim!

When I finally got through to Asurion the claim was handled very professionally and the representatives were extremely helpful to resolve the issue - both the replacement phone and the accessories. The customer service from AT&T itself was not so good but when I finally reached a customer service rep from Asurion, everything was handled very well. TY

Quick replacement of equipment... In all of our year of having this insurance never used. All of a sudden we have had to use it 2 times in the last 3 months. Both times it has been great. Fast service done online.

The whole experience was quick and simple! The people were very helpful setting the phone up and would recommend to anyone! It said the phone was on back order but I got it in like two days after they processed the order! Very satisfied!

Submitted a claim for a device that is no longer available and was sent the most recent. However, I think there might be an issue with the replacement. We’ll see what happens. Otherwise will have to call to replace the warranty replacement.

The phone came NEXT DAY!!! The lady made it really easy to set up my phone. I wish they came with headphones but a charger will do. Just really excited about my new phone on top of not having to put money down. Just have it added to my bill!!

My phone service provider was very helpful with my issues. The fast & accurate service made the transaction very easy & enjoyable. I would not hesitate to contact Asurion in the future. Thank you Verizon & Asurion! I appreciate your service.

Needed to return my phone and use my insurance, went to the ATT store and they were able to help me with the process. Happy with the customer service and how quick I received my phone. The ATT Service techs were also very helpful.

My daughter cracked her phone and we needed to get it replaced. I filed the claim and once submitting all the documentation, they approved it same day and we received a new phone within 2 days. I did not have to speak to anyone and it was an easy process.

I dropped my phone in the bathtub right on top of the holidays. Thanks to the declining deducible and the option to bill the deductible to the account, I was able to afford getting my replacement without breaking the bank. Thanks so much Asurion!

Great service and was pleased with the service. I got my iPhone 6s and was very pleased with the speed it was delivered. The help I received setting the phone up and having it up and running was also great. Thanks.

My cellphone damage claim was handled very quickly and efficiently. I was offered the option of repairing the phone without any guarantee that it would be waterproof or replacing the phone altogether. I chose to replace it and I received it in a day and a half because of a weekend. I called in to get help setting up my phone and transferring my settings and information. It took about 40 minutes and everything worked great afterward. The only thing I had to do was go in and log in with my passwords on each account. I highly recommend using Asurion as your cellphone insurance carrier, they are the best in helping you get up and running again.

Great fast service. Replacement phone came faster than expected with easy access to setting up if need be. Customer service is an excellent help for any needs as well. Shopped the old phone back in the pre-packaged return label and same box.

Asurion was great, they mailed my device in time which was very important to me. Instructions were very easy to follow and mailing back your old device is a breeze. I'm very happy with my new device which looks and works great. I want to thank Asurion and its employees for their work, God bless you.

Great customer service and excellent knowledge about business. I would recommend Asurion to anyone. I sent documents that was required and after it was received phone was at my address within two business days. I call to activate phone and process was fast and easy.

Felt like I received the runaround initially, as I was referred a couple of times. Felt the online system was a little awkward at first, as it didn’t include all options, so I had to call and speak to a person. Afterward, everything was quick and easy and replacement phone arrived quickly. I like that the old phone was disabled and phone information provided to other carriers. That’s a good deal! May eventually help stop thief. Thanks!

Quick and easy, did the whole process at work. Took less than 10 minutes. Phone came very quick, I think 2 days. Easy instructions, no hassle. The worst part was remembering all your password to set your apps back up.

I bought a Bisell vacuum like 2 years ago. After 4 months the machine stopped working. I called Asurion and the person responding told me to cut the power cable and send the complaint to the manufacturer which I thought was absurd. Nevertheless I did and months passed by but none of my calls were replied. Why should I call the manufacturer in the first place? Why wouldn't they take care of the problem? I'm writing just now because without noticing I bought a pressure cooker a few days ago and inadvertently bought the Asurion insurance. Hope the same problem that happened to me before does not resurface.

Quick response and easy return of damaged Apple 4 watch. The $149 deductible is way too high. Just bought the watch. Dropped it and shattered the glass. Then had to pay more $ to have it replaced which made it an outrageous amount to pay for a watch. They replaced it with the latest version, Apple 5, which was nice.

New phone was received within 48 hours (good). Phone cost me $125.. I know other people who got replacement phone for free (not good). My old phone (which I have to send back) is currently with data recovery company in CO.. they say it will take them 4-6 weeks before they send it back to me. How do I handle replacement?? Advise please.. can I was it till I get it back and not be charged for new (refurbished) phone??

Everything was handled nicely and I received my device in the time frame that was set. I was also very pleased with the customer service representative that took the time to help and make sure that I received the right information.

My phone had stopped charging, I went to the AT&T store to get assistance and was told I would need to initiate a claim as the phone was not repairable. I received my replacement phone within 24 hours! The ease and promptness of the replacement was very pleasing! Thank you!

Customer service rep was great. Patient and very knowledgeable of her job. Very pleasant demeanor! She helped me set up my replacement phone with ease with no problems. Everyone will write in with complaints but please give her a compliment. I believe her name was Lactavia. Not sure if this the right spelling of her name.

Utilized insurance for replacing a damaged phone. Extremely easy and great customer service. Replacement was received quickly. I had to call to get assistance with activating the phone and the agents were very helpful. The return process was easy as well. The box and label were provided along with tracking information.

Very quick and easy transaction. I was very thankful I had this option and amazed at how easy this process was which is unlike Most insurance claims. I will never go without the added protection to my phone plan again.

AT&T. This was an extremely easy process to do. I went online and submitted the claim. The very next day we had the new refurbished phone in the mail. So far the new phone is working very well. Very Happy!

Was stress about getting another phone. Att made it easy for me. Thanks. This should be enough to let you know how I was help. Did not have to wait long, got what I needed. Filled out form. People on phone was nice and send damaged phone back.

Service was great and efficient. The process for which you have to follow to reclaim your insurance claim was easy and did not take hours to complete. It didn't take no more than 10 minutes. The insurance claim cell phone was delivered on time.

We were extremely happy with our experience with the AT&T Representative in his professionalism and helping us use our insurance to replace our damaged phone. We would definitely recommend to all our friends and family AT&T and Asurion.

I did not receive the phone I had but got a comparable phone. I'm very satisfied with the product and the process that I went through to get my phone. It was simple and painless! No additional forms to fill out, etc. Thank you!

Very quick and smooth process....would work with Asurion again. Nice replacement phone delivered in a very timely manner. Only paid half price due to my good record. Looking forward to many good years with my new phone - even though it was a used phone and not a brand new phone.

The latest news is that they will not replace the replacement device. They sent me a replacement I cannot use because it is not registered to my mobile carrier. My mobile carrier contacted them on my behalf and told them they cannot unlock the replacement phone as they are getting an error message. They informed my mobile carrier that they will not replace the phone. You sent me a device I cannot even use. Previously they denied replacing the phone because they said it hadn't been used, foolishness since it is my only phone and I use it constantly. With three affidavits and, hours on hold and on the phone this has been nothing but a hassle.

Great service, easy to request the replacement of my damage equipment. I cannot complete my request by the webpage but I was helped by phone to complete it. Always that I tried to complete my request by the webpage, I cannot complete it, because some issue with the address which is the same as my billing.

They were great! They replaced my phone in literally 2 days, after it was stolen. The tech service was extremely helpful with getting my new phone activated and assisted me all the way until my phone was completely set up. Thank you!

There was some confusion as to the type of device that was insured and lost, but once that was cleared up, everything went very smoothly. The representatives were courteous, competent and efficient. We got the replacement device within 2 days during the holiday season.

The lady who helped us was wonderful and very patient. She helped us and was able to get our phone up and running. The process took almost an hour but she stayed very calm and very helpful. She was great.

The young lady that waited on me was very courteous and helpful. She made sure that we got the color phone we wanted and that every need was meet before she hung up. The phone was here the next day as promised. The experience was great.

Service was very good and they did exactly what they say they do. I have one complaint though. The phone jack does not work when I received it. I can't use it. But other than that everything was good. So as soon as I can get a chance to take my phone back to them or call them to get that phone jack taking care of I'll be a very happy person. Thank you!

It was quick and easy thank you. I received my phone is timely manner. I’m very happy with your service. Thank you. Now I need to know how to return the broken phone. I didn’t get an address or packaging to return the old phone.

The phone came next day, so it was perfect timing for Christmas. I called Customer Service to let them know I mailed the phone back the day after Christmas. I was told my account would be noted and everything would be fine. I am hoping that is the case. Thank you.

2 days since I started the process then receive the new phone. It was great! My only concern is if the phone that arrived is brand new or a refurbished one? But that is all. Is there any way to know about that?