Asurion Reviews

I received the replacement phone the next day in the mail so I was happy regarding that area. However very upset my insurance only covers cracks on the front when I was told it's EXTREMELY easy and common for them to occur on the back of the phone as well as the front. Considering when the screens replaced the back has to be as well. Not worth the amount of money to replace the phone. I do not like the edge screen and its durability I give a 1.

Replacement arrived earlier than expected. Thanks... Very good doing business with you. The process was real easy and took no time to complete. Again, Thanks.. And I do hope my next experience will be as swift as this one.

The setup was easy to follow, except for the sims card we had some difficulty with but other than that the phone setup went well. Thanks you for your service. Glad we had insurance to be able to replace my son's phone.

I lost my phone and that's all I really needed to say. I went into ATT and one of their workers took care of most of it for me. They had to make a call and everything got figured out. When I checked my email later on I just had to click and about the next day my replacement was there.

My daughter's phone was ruined. She got the replacement the very next day. That made her so happy. I have never had a problem with Asurion. This is about the best part of AT&T because they charge you a fortune.

It was great experience with you. Thanks a lot. I got my device next day after submitting the application. Woow that's really unbelievable. Thanks to your work, you are doing great. I am really happy. Again thanks for your support.

I received my watch in a timely fashion. I am not pleased that I can't set it up for use without a QR Code and more disappointed in the fact that I rushed to an AT&T store and they had no QR Codes available for me to get my watch up and running.

I called and listened to your instructions on how to apply on line for my claim. I went on line and completed the process, a couple of days later the phone was delivered and I sent back the damaged phone. It cannot get any easier than this. Thank you very much for making the process so simple.

Very fast and courteous service. My new phone arrived the very next day. There was no Problems sending the old one back. It had all the necessary information and instructions to send it. I would recommend you anyone. Thank you for all your help.

Speedy with fair deductible cost! Got my brand new replacement device early the next day! If you have AT&T, I strongly recommend Mobile Insurance or some type of protection plan with your carrier because Asurion will not let you down!

My son and I both have filed claims. Quick and easy to file a claim. The phone came exactly when it said it would. This was the second time we filed a claim thru Asurion and we were not disappointed. Would definitely Asurion recommend to anyone.

Phone was broken and needed 2 days later to take a 1,000 mile trip! Phone received and all instructions to get set up and ready to roll were correct and easy to follow. Thanks for all of your assistance! Huge Success!

I received a replacement phone the next day. No hassles no regrets. Excellent customer service and I was very pleased and thankful for the insurance coverage. I would definitely recommend AT&T. In the future I will always deal with a company that stands behind there product and takes care of their customer in a timely fashion.

The entire process was very simple and easy. The person who assisted me was very nice and professional. The entire process was very easy. I received my replacement phone quickly and in great condition and was able to return my broken phone easily as well. I hope I don't have to do it again but if I do I know I will be well taken care of.

I had a good experience overall, it did take several attempts to get my claim going wit a lot of unnecessary miscommunication. Other than that the prices was fast and efficient, I hope I don't need to use it in the future however I'm confident it's a great service and would recommend it.

My phone was cracked and needed to be replaced. The claims submission was easy and I received my new phone within 24 hours. I wiped the phone. Took the sim card and returned the broken phone in the supplied return envelope. The process was seamless. I am glad I purchased the product and will continue to do so in the future.

I was please with my insurance claim. I had to wait a while but it was worth it and it was very fast on sending the wireless device. It was very new and improve product. Thanks for my new device. Keep up the good work..

Issue was resolved quickly and replacement cell was received next day. Female rep was very friendly and helpful. Stayed on phone with me as I went through the process of filing a claim. I asked her to do so in case I got stuck. It was a pleasant experience.

I received my new phone in a day. Was extremely easy to do online. Just a few simple questions. The hardest part is trying to remember passwords to set up new device. Great service and a upgrade with it.

Very helpful and straight forward answers. Did not have the phone available that needed replaced, so replaced it with a brand new phone for the same price!! Honestly took me longer to activate and transfer everything than it did to get the replacement!

Fast service and very helpful after we had to deal with my wife’s phone being stolen. Made us glad we had Asurion protection. Replacement phone shipped very quick and arrived when it was supposed to. Nothing but good things to say.

Process was fast and I wasn't disappointed. This is the kind of company I like to deal with. Once I got the call about my product not being in stock, within a week I was able to receive my item through FedEx. Thank you, I will be using this service again for sure.

Service and fast and easy. The shipping process was painless. It was a great experience. It is worth the money especially if you have devices for kids. Kids can be very careless with devices and that's why its important to have coverage.

Front start to end AT&T & replacement company handled everything with perfection. When I received the new phone they helped me set up. They did not have an easy person to work with. I am not technical. However they worked me through every problem with patience and kindness. And my phone is up and running beautifully and I have no return my old phone in the box that you provided. Thank you for all your help. Gerri

Process was fast and painless. Got my new replacement phone the next day and was able to activate it online quickly so I was able to use my phone again. The online activation process was quick and easy. No need to call in to activate like before.

My phone had a cracked case and screen. I reviewed the maintenance and replacement criteria before initiating the claim I completed the claim request online and it was a simple process. The Google Pixel replacement phone arrive next day and the set up was easy. I would definitely recommend insurance for anyone that owns a smartphone.

Quick and easy claim process. Very happy to get the same phone and appreciate the additional storage. Didn’t want a newer version. Well done??? Received the replacement the next day and was able to activate easily. Thank you very much!

Great service. Very quick shipping and the phone works great, even though $200 dollars I feel is a little expensive considering this is my first time for my phone having a claim, it would make more sense to have a graduated scale for claims lower for the first claim, and higher for subsequent claims.

Upon having issues with my iPhone 7 Plus’ charging port, I notified AT&T. Having insurance was a lifesaver. The process for reporting was simple and took very little time. Replacement for my defective phone arrived in a very timely manner (2 days) and works perfectly!

I was thankful for the woman who helped me with my last customer service call. She understood my frustration and was pleasant to speak with. I had called prior and she was able to see the man did not resolve my issue. She was a breath of fresh air. Thank you!

Fast and easy. Great job. When cell phones are so important for everyday use they make sure you are back up and running in no time at all. My wife’s phone broke and they had a new one out within 24-48 hours.

Updated on 10/24/2020: Follow up on resolution of claim. Had I not been persistent and patient through almost 2 hours of phone call holds I think I would still be awaiting a non-existent replacement of iWatch. Frustrating experience and needed to insist in escalating my request for information. I should have been more insistent earlier and may have cut replacement time. Ultimately, Asurion was unable to replace the device and sent me a check. Surprisingly, Verizon was able to deliver a replacement within 2 days!

I have damaged my iPad Pro and called you guys and I was very pleased with your quick response to my problem. Thanks I needed to get it taken care of and you guys came through. If there were another insurance company involved I might not be writing this but you guys came through.

The chat feature didn’t work, no one ever responded. When I got the young lady on the phone she was quite helpful. I believe her name was Shania or something close to that. You can probably pull the recording to find out. She was excellent.

After my Pixel 2 XL stopped charging, I had to get a new phone. The exchange was painless and without challenge. It would be better if the transaction were quicker; I would like if I didn't have to go nearly a week without a phone. Other than that, all was great.

I filed claim online and next day I had a new phone at the door waiting. I only wish they gave me few more days to transfer the data to my new phone. Was easy to transfer and email about the guideline was informative.

The process was very easy and seamless. I did not have an issue activating the new device or sending it back. I am glad that is was not hard. The new device is working perfectly. The package is reusable and makes it easy to return the device. Thank you for everything!!

Asurion provided excellent customer service! They were definitely fast and efficient! No hassle replacement! After dropping my phone and cracking the screen, I needed a replacement asap. I submitted my request online and had it the next day! Super easy set-up too!

Although it took several claim attempts to get to the root of my approval requirements, we were able to resolve my needing a new phone. The agents that assisted me throughout the process were diligent in helping me. Which made my process from start to finish, Fast, and Simple! Thank you! I cant say anything more!

My dad recently broke his screen a tech came out and fixed it in less than 20min. Maybe a week later I cracked my device beyond repair made a claim hit another one literally in a day. The family insurance is super convenient.

When the representative I spoke with wasn't able to replace my model phone, she upgraded me to the next available, newer model. She did a fantastic job and the transition to the new phone was very simple. The instructions were very clear.

Great service fast and dependable the process was quite easy. My son damaged the device was needing for work. We called. They were friendly processed the claim had a phone I less than two business days. We are happy with the outcome.

The staff were very courteous and professional. However, I am disappointed in the refurbished phones replacements for new phones that are replaced by Asurion. A new phone lost or stolen should be replaced with a new phone. Stop blaming it on the provider and please do better.

The process was smooth accurate and quick. The online convenience without having to be put on hold and speak to a representative was very convenient and time saving. The new item was shipped out and received quickly. It was the first time using the insurance and I received a 50% discount on the deductible.

It was a simple and easy experience. Was able to do all the necessary info online and new phone was delivered quickly. With all the technology evolving so quickly the set up of the new phone was effortless as long as you have good WiFi.

Everything was handled with great care And knowledge and we were totally satisfied. I had to deal with an AT&T person first and she was lot able to help us. The Asurion tech was very knowledgeable and helped us very quickly and to our satisfaction.

The lady who helped me was very helpful and patient with me. Sorry I can’t remember her name. I even had computer problems and she patiently waited while I got that resolved. I would give her an A plus if we were giving grades.

Excellent customer service, fast, polite, with knowledge, about what I was looking for. She send the information right away even before a hang up with her. It took me a while to talk to somebody in person after a click different options but it worth the wait for the service, because I was looking for my receipt and in the website there is no way to get it or at least I didn't find the right link.

Great Work! They did an amazing job. With how things were set up and with delivery. I was impressed with step by step instructions and how they handled things on the phone to get me started to using my device.

The customer service is topped by none! I am thoroughly impressed with the professionalism and courteous staff! The replacement arrived the next morning and the assistance I got downloading from my backup was just as easy to work with.

Overall I was happy and satisfied with the process the only issue I had was that my watch was on backorder and took several weeks for me to get it instead of a day or two. I would have appreciated an update every day, since my watch was on backorder instead of every three days though.

I’ve been having a lot of trouble transferring all of my info from my old phone. I’ve reached out to Apple store, but Covid-19 has made it very difficult to get in for an appointment. I’m a senior citizen and very high risk for Covid-19 so I’m fearful of leaving my home. I have not been able to use my new phone because I’m having difficulty with transferring all my info. I explained my situation with Asurion and they were so understanding and have allowed me extra time for handing in my old damaged phone. I greatly appreciate Asurion extension to hand in my phone and their willingness to work with me. I already have enough on my plate to be stressed about so the extra time to hand in my phone has taken a tremendous stress off of me. Thank you Asurion.

Phone replacement was simple and painless. Had new phone within one day! First claim and they cut me a discount as because I was claim free for more than 12 months. I only have insurance on one phone but I wish they were all covered.

I was so glad we contact them in regards to our phone not working properly. They made things extremely easy and convenient in replacing it for a new one. The new phone came within 36 hours contacting Asurion and in no time we were back with a phone.

Things went smoothly. I am surprised by the sharp increase in the insurance policy for future years and will have to think that over. I wasn't made aware I need to reach out to AT&T and have them change some setting to get my phone working. That would have helped if the instructions mentioned that.

Easy online replacement process. Good directions given to complete return. Phones are typically refurbished so even though the phone you receive works it’s not as functional as a brand new phone. Knowing he's ahead of time helps. Asurion promptly notified me when they received my broken phone via email so I was assured that it arrived and I wouldn’t be charged.

It was very easy to go through the insurance process with Asurion. And we got my sons new phone promptly. The instructions for activating the new phone and sending the old one back were clear. They included a return package for sending his old phone back, which made it even easier.

I've had issues with my iPhone and they promised me that they would send me iPhone the next day. And I did receive it. I hope that this iPhone doesn't give me issues. The lady I spoke to was very nice.

They were helpful in trying to fix the problems that I had with my Samsung Phone. Unfortunately they were not able to fix my problem so had to buy a new phone, but they certainly did their best to try and fix it first..

Getting a replacement phone was very simple. I've used this warranty process in the past a few time and my only concern was the phone took 3 days to be delivered. Hoping to see some improvement soon. Thank you much.

I was amazed by how fast my replacement phone arrived. (2) days. Awesome, and the salespeople were very knowledgable. I also appreciate the transfer service that you provided. I wouldn't be able to do this myself, Thanks for your continuing great service.

I was very happy with the speed of delivery and the instructions that were included on how to transfer to replacement device. It is also nice that everything is provided - even the tape - to send the old device back.

The process for replacing a damaged phone was very easy. The website for filing a claim was very easy to use. The delivery of the replacement phone was very fast. The replacement phone was in great condition and very easy to activate.

He took a lot of time with me... spoke in language I could understand... was pleasant. Got all the way to the end & couldn’t finish because of an internet problem on my end. Made a plan to be called in 45 minutes at my daughter’s. He never called! However he did finish the activation on his own for me.

I've never used the app system to file a claim so I was very skeptic. The step were very easy to understand and I had absolutely no issues filing my claim. I was also very surprised with the return since I filed my claim on Friday afternoon. I received my phone the very next day.

I filed a claim and was sent a phone the very next day and it was not disappointing! And they sent everything I needed to return my phone including a tape strip, packing slip, and bubble wrap folder pocket for my phone! Loved it! Great job! 10/10.

Outstanding service, had a replacement phone in less than 24 hours. Was very impressed with everyone I had contact with. Even though I would never have to use the service I was very happy that I had it in a time of need.

Always doing excellence, any problem I have with my family plan phones Asurion is always there to help me and replace my devices. 100% recommend insurance to everyone who has phones, tablets, Apple watches! Thank you for all the services Asurion provides.

Very nice to work with me and quick response to my request. Processed my claim quickly and kept in contact with me. I am glad that I purchased the insurance especially for an expensive device and since it was not working properly.

It was very easy to make a claim online. The deductible was fair and shipment was in one day. The deductible was added to my AT&T bill. Very happy with the transaction. My son's phone took an accidental fall and the replacement works perfect.

Asurion always does an awesome job from start to finish. Whenever I need to submit a claim it's always super fast and easy. The directions are always easy to understand and in just a few clicks your claim is submitted. Also I love the fast shipping. Keep up the great work Asurion.

I hesitated to submit an insurance claim, because of a prior issue. The AT&T representative David was so extremely helpful in getting my insurance claim established for my grandson's cell phone. The experience was seamless and effortless to have a replacement cell phone sent to me. Thank you for your assistance.

We have utilized the screen repair several times over the last several years and have been thoroughly satisfied. Our family of four has broken a few screens and the in-home service repair is very convenient. This last particular service did not go as smoothly as the phone was permanently damaged from the repair. I was very impressed with the Asurion service tech as he made arrangements immediately to have the phone replaced at no charge to me. Unfortunately, I could not retrieve any of the current items on my phone as the screen would not turn on. I lost quite a bit of personal items. Next time I will back up my phone immediately before a service call.

The service was great. They answered every question and shipped the cell phone really fast. Everything in the package was explained and they gave everything to shipped it back. Thank you so much for your service. They Email me To track my shipment and I knew when it was as going to be deliver.

Excellent service, timely delivery, customer service perfect. New phone working well. What else can I say except, Thanks for your speedy delivery. 200 word is a lots when the service I received was excellent. I will recommend you to others.

My son's phone would no longer text, we carry insurance so we placed a claim on 9/17/20. They said they sent the phone, we were able to track it close to our address, but it was never delivered. They said they "recalled" it. We then filed another claim, on 9/27, but now Asurion required an Affidavit and copy of my driver's license, which was provided. This is the first time we've replaced the phone. For 10 days I've been making daily phone calls, with no result. I've heard "We are out of his phone and you'll have to wait until they come in", and "It will either be sent in 3-5 business days or you'll receive a check", and "It will be shipped in 1 or 2 days", and they were ALL LIES.

I was impressed with the ease of making the claim, extremely fast delivery (next day after claim) and the instructions for the new phone activation and transfer from old phone were pretty easy to follow. Great work!

Awesome service. Within 2 days I received a new phone. I would definitely recommend this service for anyone. After I figured out what they wanted, I filled out the form, took a photo of form, pic of driver’s license and also a pic of the broken phone. Within an hour, I received an email notification that a new phone was sent to me. Thanks.

Assisted with filing claim, making easy to follow directions. Quick response and speedy shipping so I did not miss a beat with using my device for work purposes. Easy to return damaged device. Provided return/shipping labels needed. Would definitely recommend anyone to keep insurance on all of their devices.

I put in a claim via the internet, submitted my documents and I was almost immediately approved. The phone was sent out the next day. The phone was updated and brand new. It was quick and easy, I have no complaints!

The representative that I spoke with was very good and knew her product.. The problem I have is with the company that was supposed to come and fix the screen. They waited until 30 minutes to my appointment to reschedule because parts weren't in, that should have been something that they could of called me and rescheduled way ahead of time!

My experience with Asurion was very good. Replacement phones arrived in a timely manner and was able to get them up and running in a couple of days. Would definitely recommend this service to friends and family. Actually went into the AT&T store for assistance and that went very well. Anything else I needed I contacted Pro Tech - and they were also very helpful and answered all my questions.

I was very pleased with the quick processing of my claim, the professional communication and the easy application. I loved not having to wait on the phone, except during the activation with Verizon. I highly recommend Asurion to my friends.

Made a claim that was immediately approved and received a new phone in two days. You set the gold standard for claim processing and fast resolution of my problem. I would recommend Asurion to anyone buying a new phone. Never experienced your level of service and speed with an insurance company before. Thank you.

Everything was fast and accurate. Customer service reps didn’t help at first but the last rep I spoke with got everything resolved. My phone was also shipped less than two days. It took me almost a week to get my info updated so I can get email to put security code to start claim. I really don’t like that.

Fast shipment and easy process! Everything went smooth, I expected to at least be out of a phone for a week and was leaving for a trip in two days. I was surprised to see the package was delivered overnight on a Friday night.

Usually exchanges or replacements are a hassle. This was very pleasant process. Made the transaction painless. I would totally recommend this company speedy turnaround on services the customer service was 100. They trained them excellently. That means a lot when you are talking to someone about your devices.

Very prompt attention to my claim. It was expedited for quickly and I received my replacement phone the very next day. It was very easy to file a claim. I am thankful I have asurion insurance on my devices. Thank you!

The service and process for exchange were exactly as advertised and explained at the time I purchased the policy. There were no surprises. The company gave a quick response to the need for the replacement. The new phone works well.

Dropped phone and broke screen. You sent replacement. I decided that a smartphone is not for me. So I'm in the process of trying to return the cracked phone to you. Please send a mailing label so I may return the phone.

Excellent service, the website was a little confusing but the agent was great. We got our replacement in two days and had really great help with uploading the data from the old phone, which is in the bottom of a local lake.

The whole process went very smooth. From the time I filed the claim to setting up the phone once it was received. I filed the claim online, which was easy but did have to call and have help with setting it up and the gal was great.

Their service was amazing and very helpful and Friendly. The person who help me was very patient and willing to help me to find the information they needed. They guided me with my phone information. I received my new phone very quickly.

Excellent service. Had the utmost help on the phone.. I would definitely recommend AT&T. I have been with you for many many years and couldn't ask for a better carrier. It seems everyone is always willing to go out of their way to help.

I could not cancel the broken phone to the cloud and called AT&T. Waited around 10 mins. The machine forced me to leave a number for them to call me back. Never did called a friend to me and they helped me. I think I cancelled it but not sure...

The service was quick and easy. Set up instructions for the new replacement were clear and worked the first time. My son is back in business with a working camera on his iPhone. This insurance is well worth the investment to protect these expensive devices that we have come to rely on for daily work and play purposes.

Very easy to order new phone and easy return procedures! They were customer friendly on the phone and didn’t mind answering questions. I used the online process and and it was very user friendly. Easy to understand and clear on the steps of how to receive a new phone.

Fast and efficient, the whole process is very fast and very efficient. I like the support that the whole team gives me in my time of need. I was able to go online and submit my claim. I follow a few verification steps and the next day my replacement phone was on my hands.

Timeliness was amazing. Only thing - I suppose the key to get my SIM card out was supposed to be included in the box and yet it was not. Appreciate the label to return at no cost. The tape you sent was thoughtful yet poor quality and was afraid wouldn’t stay closed and stick well.

The replacement device arrived in a timely manner and was in perfect working condition as well.. Asurion took the time to help me file my claim...along with answering every question I had about replacement fees and obligations. Thank you so much!

The claim was dealt with expeditiously and without any problem. The claim was made at the Hato Rey store where I was assisted by a most helpful representative. I returned on Saturday to activate the replacement unit and received the same excellent treatment.

Lost my son’s phone on the bottom of the river. We called Asurion and they set us up quickly with a replacement. Fast shipping and excellent customer service. Our rep walked us through setting up our device and was very patient as we navigated through several account and profile issues. Would highly recommend this service—I’m glad we purchased this insurance!

Surprisingly, they did well. The insurance isn't cheap, but when my daughter's iPhone 8 quit working, they had a replacement at the house in less than three days. And they actually make it is to return the old phone. I would use them again, especially since it's what's offered by Verizon.

I was pleased with the concern and prompt attention during the claim process. It was important that I have a phone for many reasons and the phone was delivered as promised. Everyone involved in the process was professional. The electronics services was easy to use. I had no problems submitting my claim.

The process online was easy. The replacement phone arrived very quickly. The directions and supplies to return the phone were clear and easy to follow. The broken phone was wrapped back up and put back in the mail within a day or two. No muss no fuss.

Online replacement was seamless! Loved it! I had originally called in and was given the runaround. But after speaking with rep I later understood why I had been provided misinformation! It was because that particular number didn’t have insurance originally! But it worked out! I’m happy!

Fast and easy. My phone is used extensively for business and being without it was much more than just inconvenient. Your procedure was quick and painless and I got my replacement quickly! A speedy process and approval had a phone back to me in 4 days!

Fast service. However a little upset that when submitted original claim the phone was still working and the next day it was not working at all and I claimed just a cracked screen and had to pay 100 for a new phone. Do not feel this is fair when phone was totalled and not operational by time I got new phone. Should not have had to pay 100$ To get a new functioning phone.

I would definitely recommend Asurion. Lost the phone, made a claim, new phone within 48 hours. We live off "the beaten path". Remarkably quick service for "the outback". No hassles, claim process clearly explained, and the return process is efficient.

Super easy process! Had no issues filing my claim online and my replacement was on my doorstep within 2 days! Everything was in the box to return the old device. No complaints for this company for this transaction. Will recommend to all our friends.

Great! Dealing with your service was absolutely amazing. Smooth and efficient! The replacement was for my teenage son Sean ** and it seem he’s always the one to enjoy the best of the New gadgets. I very pleased to present him with this latest iPad. Mom and Dad scored big with your help, thank you Asurion!

The insurance claim process was excellent and it was very easy to file my claim. My replacement phone arrived a day later and all material, etc that’s needed to return your old phone is included in what they send you. Thanks!!

It was very prompt and efficient service! I talked to someone at the customer service on the phone. She was very polite and nice, answered all my questions. It’s rare to get that kind of nice service these days... I hope my phone will never break or lose again but I will definitely recommend this company.

Very pleased and accurate. I give him a 10. I give him a 10 on knowing his company guidelines. I am sick. I have MS. I recently was discharged from hospital. My representative knew they should now leave me alone. Let me sleep.

I received my replacement phone very quickly and I appreciate your assistance very much. I have been a customer of ATT (formerly Cingular) for over 20 years and have always received excellent customer service. Thank you for the new phone and the quick delivery.

They helped me out. Customer service was very helpful. Everything was self explanatory and I would recommend Asurion to my friends. Everything was done in a timely manner. I know if I need help again I can count on you all.

Very nice and respectful. Only thing is I was told they would call me within 24 hrs and I had to call them back after that amount of time had passed. And it was a little hard to hear the person. Possible they were on a headset. Other than that it was a pleasant experience.

I was satisfied with the ease of using the online claim and the turnaround time as well. Overall I was happy with everything. I wish everything was that easy, what else can I say. The whole process was good, one thing, I didn't receive a owner's manual for the replacement phone, that would be the only thing I would of included.

I was surprised to find that the insurance claim could now be filed online. It was quick, efficient, and the website was easy to navigate. I'm so glad I chose to have insurance on my cell phone. Overall, I was very pleased with this experience with Asurion.

Great experience. Very easy process. Phone came in quickly. Setup was also easy. Everything was available for the return of the damaged phone. Customer representative was knowledgeable and very polite. Overall super experience. I am very thankful I have kept paying for the insurance.

I started my claim online. Because my phone was outdated there wasn't an option for an exact replacement. I was connected to an agent with no wait time. She was able to get me an upgrade of the phone I currently had. I had the phone the very next day. Setup was a breeze. There was a nice prepaid cardboard envelope inside to return my old device. All together it was so simple and the agent was very sweet.

Submitted a request online to have my phone repaired, or replaced. My phone had a severely cracked screen. They replaced it after a deductible according to the contract. They had a new phone the next delivered next day. Perfect.

Quick response to my issue. I only had to wait two to three days to have my replacements product sent to me. I was exceedingly happy that I had my then current device insured against any damages that may have been incurred as a result of everyday life circumstances.. Thank you.

Asurion was fantastic in handling my claim. My son forgot he left his phone on the truck bed cover and it frisbeed off the back of my truck. Claim processing was painless and my son's replacement showed up 2 days later. Great experience. Thank you!!

The service was very good as the representative was very nice. She did everything to make it pleasurable and the phone was sent on time as mention. I appreciate the service that was use. Thanks for being there for your customers.

It was really easy to process a claim online. Fast response time. This was better than trying to call the helpline and getting passed around to different departments. I would use this process again if needed.

I had an issue with internet submission where my claim was denied, however once I got in touch with an agent by phone my claim was approved and a replacement was dispatched to me overnight. Everything processed smoothly with an expedited replacement.

Great turn around time, the only question that I do have is how come when you get a replacement phone, they do not send you a set of headphones? So what are we supposed to do if your headphones were stolen or misplaced.

Great experience all the way around. Just wish the deductible was less. That is my only complaint. Thanks for everything! The phone was dropped in a lake (second time this has happened). I really appreciate the understanding of Asurion.

Customer agent worked very well with me to resolve all issues. I tried 3 times over the past 3 months to go into Verizon to replace my phone but was in a waiting line hours long. Your agent overnighted my phone and I was very pleased. I couldn’t have been treated better.

They were very helpful and polite. They helped me get my replacement as fast as possible. The whole entire process was quick and easy. They answered all of my questions and made it very easy to follow the steps to complete my claim.

The online claim process and approval process was very easy. A new device was going to be shipped with a 2 business day arrival (which was perfectly acceptable) but we received the replacement device the next day on a Saturday delivery. My daughter and I were able swap devices and activate her new phone with no problems. This was a very pleasant experience.

The phone was stolen and 2 days after we put a claim in we had another phone. It was later in the day when we submitted the claim is why it took 2 days. I had a claim a few years ago and we got a new phone the next day.

I filled out the initial claim and within 24 hours had my new phone in my hand! As well as a box to return the old one which did not cost me anything. It was the best service I have had during the pandemic by far! Your company was wonderful. I also received an email when you got my broken phone back. Would you let me know that everything was concluded correctly and there would be absolutely no issues. I want to thank this company very much for the way this was handled.

Never use this service before. Used twice for my husband and son. Both times were fast and easy. Glad we pay for it and used it. Not ready to buy new phones. Paying $20.00 a phone vs $69.00 a phone makes a big difference.

Ordering the new phone was relatively easy. I only had a little trouble with transferring my new phone to my account. Instructions were vague, but I figured out something that accomplished what was confusing. I am pleased with my new phone.

Was able to get my phone working where 4 others couldn't figure out what was going on. Gave it a 5 star because of the 1/2hr hold time on the phone. Tech was great very informative and polite. Thank you.

I filed a claim to have my phone screen repaired but due to crack in phone, repair to screen was not possible. A replacement phone was ordered and arrived quickly. Spoke with a representative who was helpful. I'm happy with my services.

It was an easy transaction and Easy to follow instructions. I recommend Asurion to anyone for phone insurance. I would like to have more options on the selection of issues, I had to think in what department my phone falls in, but other than that I am happy with the services.

Fast and easy! The experience was very nice. Customer service was great. The phones were sent out almost within 24 hours of placing the claim. The new phones were received and easy to transfer everything from the old phones. The app was easy to follow and fill out to help with the claim of the broken phones. I would recommend AT&T to anyone and the Asurion insurance to help.

Overall, the policy was worth it.

The phone arrived promptly with no problems at all thank you. You shipped and the phone arrived in 3 days as you said it would. The set up was easy and I have already sent the phone back to you. Again thank you for your prompt service.

I was so happy to be able to replace my phone so quickly after it shattered. Very quick and easy process. Phone is an exact match and in perfect condition. Thank you so much for your assistance. It made a stressful situation much better.

Excellent service, and very prompt! The phone came as they said it would and I had my replacement phone within 3-4 days. The process was extremely easy, which I appreciate. It’s already frustrating when your phone has been lost, stolen, or damaged and you don’t need the extra stress of replacing it to be difficult. It’s a little on the pricey side, but given the fact that purchasing a new one would run well over $1,000 the cost to replace was cheaper. Would definitely recommend.

I lost my cell phone.. called Verizon, I was told to call Asurion.. which I did. Was told I had to delete the phone, unfortunately I could not remember the password. I had to go for five days through the phone company to reset password. Called Asurion they sent me a phone, two days after I had the phone in my pocket, felt a heat on my leg, took the phone from my pocket. The phone was overheating. Try to turn it on the phone would not come on, called Asurion got another phone. Very very disappointed, I called Verizon, cancelled the insurance. Not a good insurance, also I had to pay $149 dollars unbelievable!!

It was very easy and straightforward to get a replacement phone. I explained what happened and it was determined that it needed to be replaced rather than fixed. I received the replacement within two days and the full instructions walked me through every step of setting it up and returning the broken phone.

Had a new phone within 24 hours of cracked screen. Amazing service. Thank you for making it quick and painless especially when it is so valuable to have a phone with work and personal life. It was an incredibly effortless task. Couldn't recommend enough.

I had issues getting the phone activated so I called the number that came with the phone. The associate was very polite and fixed my problem even though I was a frustrated customer. He was very patient and tried every way he could possible to help me. He fixed my problem after a complete night of me not being able to fix my t myself.

Easier than I thought it was going to be. Fast service and easy to navigate the website. Even to send the phone back was easier than I thought it was going to be you guys think of everything. Thanks again.

They are great. My phone went crazy on me so I filed a claim with Asurion, got replacement phone next day, had a problem with the speaker on it & they sent me another phone the very next day. Kudos to Asurion & their employees!!