Asurion Reviews

Thank you for your professional and courteous response to our damaged phone! The process was easy and the delivery time was so quick. I hope we will not have to use your service again in the near future, but if we do, I know it will outstanding.

I had accidentally cracked my phone screen and was able to have a replacement within a couple days. The setup of the new phone was simple as was the boxing and return instructions. Hopefully I wont have to make another claim anytime soon, but if I do, I rest easy knowing how smooth and fast the process was.

I take really great care of my phone. It had been 1 year and I dropped it in the street going 50 on a bike. The right side of my screen broke and less than 1/2 of my phone was completely black. Thanks to you guys I was able to get a replacement once my paperwork was done. Thank you so much.

It’s the best. The technicians are well trained. Real pro. They answer your questions with knowledge they acquired from their superior to have the work done in a acceptable time. No jobs are too small or too big to achieve. Great job AT&T.

Excellent service it went above and beyond expectations. The shipping was a lot faster than expected. It was very easy to transfer data on the from phone to phone. Great customer service over the phone as well. Really exceptional service.

Juan spent 2+ hours working with my mom - a senior citizen with dubious smartphone skills. He never once lost his patience (unlike I had) and even helped her load apps off the App Store. I wish all customer service reps were superstars like this guy.

The claim was handled fast and I received my replacement phone promptly via overnight mail. Given that it was submitted on a Friday and I received my phone on Saturday, I am very satisfied with the service that I received.

Went to AT&T to get a replacement phone. Employee was very helpful. I felt like the delivery and time spent was very quick and easy. Received the phone within 2 days and had very easy instructions on what to do with my old phone and activating my new phone.

I lost my phone and was very upset. During the call to file a claim the representative was so kind which calmed me. She was almost very informative making the experience so much better. The quickness in the processing and shipment was amazing.

Received replacement device quickly no issues. The reduced deductible for the amount of time since the last claim was a nice added feature. It pays do not abuse your insurance. I will continue to purchase insurance for my phone after this experience.

I went online to fill out information for the phone that stopped working. The next day a new phone was received. Definitely worth the insurance!!! Didn't have to wait for them to receive the broken phone. They sent a box for us to send phone back in when we received new phone.

Asurion was easy to contact and file a claim. They sent out a replacement device which I received within 2 days. My device was replaced easily and quickly. They helped me set the new device up as well. It was also easy to send back the faulty device. All in all, it was a great experience.

The process was effortless. The delivery was fast and efficient. There was no hassle or confusion. I was satisfied with the pricing as well. I’m extremely satisfied with the entire process. Thank you Austin for making this a pain free process.

Very good phone insurance. Very good customer service. Have needed a phone replaced for more than one time and it has never been a problem. Great insurance to have with kids phones. Kid had his phone screen shatter at school and it was replaced his replacement phone was stolen out of his locker and they replaced it.

The transaction went smooth. The replacement phone arrived within 48 hours. Everything we needed to return the damaged phone was enclosed. Couldn’t have asked for better. The only thing that would have made it perfect is if we could have gotten the exact color phone as we originally had instead of black.

One of our phones got dropped cracking the front screen and shattering the back screen. Ordering a replacement from Asurion was extremely easy and quick. The replacement phone arrived the next morning in excellent condition and with a new wall charger.

The phone was lost and thankfully, I had the ins to get a replacement. Replacement was smooth and fast! I appreciated not having to wait. The process was quick and I received my device in just 2 days. I am very happy with the service I received. Thank you so much!

Great experience with Asurion! Replaced my device in a timely manner. Device was received at my home in great condition with all the items in my original box when I purchased the device. Always good to have this kind of extra protection.

The delivery timing was good. I took phone to our local AT&T retail store for assistance to start new phone. Everything transferred great. Very Pleased. Hopefully, I don't need another claim, but now that I know the process, I'm not worried.

It was a great experience. The person who helped me made it fast and easy. I hope that I never have to worry about this again, however, I won’t mind because of the positive experience I had with this company, I will not stress about it.

Was dev in a great time. Loved the service. Thank you, phone was in great color. I like how easy it was to get replaced, great job and I you it love love and love. It was a good thing from the beginning.

Had to insurance claim bc couldn't hear person on phone, it was just static. So I filed a claim online with no issues and got replacement phone within two days. My mom is very satisfied with her replacement phone. I would recommend anybody to use Asurion.

AT&T ProTech staff is Awesome. The technicians go beyond the duty in assisting callers with phone issues. They are very professional and dependable in assisting their callers. I would strongly recommend anyone that has an iphone through AT&T services to download AT&T ProTech app.

Everything was great, except the phone was sent to an ATT store 2 hours from my house instead of being sent to my house. I called the att store and they are going to see if they can send it to my house.

The most recent customer service representative did a great job. I was very annoyed with a policy I felt was unfair. She maintained her cool during my frustration, escalated when I requested, and in the end, exceeded my expectation. Well done.

We ultimately received a replacement device but it was a unique situation and I found dealing directly with Asurion very difficult and frustrating. Our issue was finally resolved with the help of the salesperson at the Verizon authorized retailer. It took a week to get it resolved.

Quite pleased with customer service. Conversations were easy, associates knowledgeable, and replacement arrived in less than 24 hours from time I submitted claim. My son then called their support service to activate the phone and attendant was able to walk him through the process that included syncing contacts, communications and photos from old phone. He commented how patient the associate was with him. Thank you!

I was pleasantly surprised with how quickly I received my new phone, especially since my claim was filed in the afternoon of December 23. I had my phone by late afternoon December 24. A 24-hour turnaround is fantastic. Can't ask for much better service than that!

The process to request a replacement is straightforward. However, I experienced some confusion when the online form rejected the request by stating it could not be processed because the replacement device was not available. Upon calling, they asked if we would accept a different color device. Had the reject reason stated the instructions on how to resolve the issue, it would have been less alarming. Nevertheless, the phone call resolved the issue quickly. I would have preferred more proactive communication though. We received the replacement device the next day, earlier than expected! A pleasant surprise. Thank you!

Very quick turnaround. Replacement device arrived within 2 days and was a recent model with more capability. Setup of new device was hampered by a glitch on the iOS update, which the Asurion representative deftly worked around. New device is working perfectly.

The agent was very professional. She was friendly and knowledgeable. She was very helpful. The process was overall easy. The experience was pleasant. I was happy with the choices of devices. My phone arrived when I was told it would. It works great.

The sound quality of my original phone had gotten very bad. People kept saying they couldn't understand me. I got a replacement phone quickly and they made it very easy to get it set up. I am not the most technologically adept person and I had no problems.

They sent me a nice refurbished phone the very next day. They were also very helpful transferring the data to the new phone, and I didn't lose anything. I had to go to an AT&T store for help though because I'm low tech savvy.

It was taken care of promptly and the timing was great. There is a slight problem is that I cannot retrieve and of my data off the old phone. I took it into AT&T Meyerland Houston, Texas, and they were not able to get the data. I need to go buy an USB OTG cable to retrieve the data. I know that I need to send the phone back, but will I be penalized if a little late? Please advise.

I filed and claim around 12:00pm Monday and had a brand new phone in my hand the next day. They gave me 10 days to transfer old data from old phone to new one which is plenty of time get that done. They also had great online chat support and phone support.

Easy process from start to finish. Went online to make the claim and my replacement phone came within a day. Easy to set up and send the broken one back. All the return shipping materials were included with the new phone, making it completely hassle free.

It was great. I thought it was going to be a nightmare but total opposite. The clerk Jerome was quick and explained everything and the new phone was delivered on time switched the SIM card and you would never know it was a different phone. Hats off to AT&T.

The service was first class from the first customer service contact to replacement of the phone overnight and easy to follow return policy. Simply meant that the insurance fee paid over the last few years was worthwhile! Thank you and I would recommend Asurion services to others!

Got the new phone next day and it works great! I called because I had a question about something and the guy who answered was very attentive and nice. Would recommend to a friend. Everything was great.

Overall good experience. Transfer from damaged phone to new phone was easy. Instructions that came with packaging was cut & dry. Communication from Asurion was great. Shipping right away is always excellent.

I have always had good experiences with Asurion and their customer representatives. We have had to file a few claims over the last 7 years and it’s always been great. Thank you for always making it a positive experience!

I called to file a claim for my son's stolen cell phone. The person I spoke with was very courteous, handled the claim in a timely manner. I received the replacement cell phone the very next day. Outstanding service from Asurion.

Thanks Att for great service and great cs. The phone came in fine not a scratch on it. Package did wonderful work bubble wrap and now i will recommend all my friends to att for great service and nice smart phones, tablets, chargers, cases etc.

The support person was very helpfully with helping me. She helped me with all the steps I needed to go through. After we went through all the steps she said that she would note in my records that I called and went through the process of enabling my phone.

Service was great and super fast! My deductible was reasonable and the claim service was super easy. The lady on the phone was very easy to work with and very friendly! Getting the upgrade was awesome. As well. I appreciate it! Thank you!

Very good experience. Fast and easy process, not even 24 hours from my claim I receive the replacement devices. I’m so happy I have the insurance for all my phone lines with Asurion. I definitely recommend this to all customers they use expensive phones.

My first phone call was over 2 hrs long and transferred 7 times till I finally got a supervisor on the phone. The lady I talked to before the supervisor was rude and ignorant. My phone was finally replaced by the awesome supervisor I spoke with. However, it came broken. Got that one replaced. Only to be replaced with another broken one. Third one however is doing good so far. But I was DEF. not please with my original phone call.

I have had the worst customer service I have ever dealt with. I have had to schedule my appointments over and over and every time I call a representative they confirm it’s scheduled and then it gets canceled a couple days before. I came to find out it was bc my first appointment the tech marked it as complete even though he never even came in the house. But no one could do their job and fix that for several tries later. There is no management to do anything. The least you could do is offer something. And I was told I may get my deductible waived due to my trouble but they say I can’t bc they are out of a part. I scheduled it a week ahead so I can’t get it waived when that isn’t even my fault. It’s sad. I will be canceling as soon as my phone is fixed if ever.

The process was easy and the replacement phone came quickly. I just filled out the form online and explained what happened. The claim was approved and in 2 days the new phone showed up in the mail. There was a number on the box to call to help set up the new phone that was helpful. All the return postage information was enclosed and the old phone can be quickly returned.

Phone was stolen on Tuesday in Paris on a crowded Metro train, and the replacement phone arrived on Wednesday at my home. Phone support to help set up the new SIM and phone was perfect and swift. This was incredible service received from ASURION. Thank you so much!

Great service. I didn't want to pay that much for deductible but the price was fair. The service was expedient and simple and I had my new phone delivered within two days. Customer service was quick and helpful as well.

Perfect! Easy and quick to file claim online claim and a brand new phone 10 arrived the next day. Well done! We were very happy to not receive a refurbished phone as we have had issues with those in the past. And the lower deductible for low/no claims Was terrific.

I am very pleased with the outcome of with my phone issue. My new phone has been working great and I am glad we have this protection to help out. I really don’t know what I would of done without this program. Thank you very much for working with me.

Called at 730pm in the evening and my replacement phone arrived by 1200 noon the next day. Great Service. Don't understand the $9 fee since I pay a premium monthly. The service was direct and to the point. It was quick and not too involved.

Phone arrived on time as described. Set up was a little difficult, however I have an ATT store close by and completed the set up with help. Replacement phone is working great. I found set up confusing. ATT sales person was very helpful and polite.

I am very happy with Asurion. Responding was fast than I thought. I got new device as soon as possible. Of course I have to send my old device but it was reasonable. Because it was broken. Thank you guys. Good job!!!

Fast and efficient. Shipping was fast. Replacement device was perfect. Return package label was great. I think the deductible was way too much for that phone but I had limited choices. I was able to do the claim online which was very easy. The website was easy to navigate. The returned device was easy to track by tracking number to be sure it was returned so no charge.

I received my new phone quickly. I did take the phone to Verizon for assistance in transferring all my apps and information. Since my old phone had a cracked screen the first month I had it, I was able to purchase not only a protective cover but also a screen protector.

Since I’ve have been paying insurance for so many years just wondering why I have received a remanufactured phone instead of a brand new one!!!! I am completed disappointed with it!!! Really thinking about canceling the insurance!!!!

My phone screen broke, and you had a replacement to me within 36 hours, thank you! I appreciate that I could send in my broken phone afterwards, and didn't have to wait until it was received and processed to get my replacement.

From the time we logged on with the claim to the time we received the new phone, we had a great experience - it was way easier than expected - the process definitely exceeded our expectations. We were not sure whether to take out insurance on our son's phone but we are definitely glad we did.

The process was easy and very understandable.The agent I spoke with to find out if phones had been turned off was very helpful. She assured me the phones had been turned off. The overall process was took some extra time only because the person filing was not a administrator.

The refurbished phone I received was a high quality replacement. Very happy and love the very speeded process and shipping I received. I’ve have had several claims through you all and all have been a very happy out come. Thank you.

Service was quick, and easy. I had to replace 2 phones, it was really simple. I was supplied with easy instructions to return damaged phones. The only question is why I had a large deductible. Other wise, I was happy with your company. Great Service!

They were quick and perfection. All no problem at all. Thank you. I thought it was going to be a long wait. It was not. Customer service was very nice. She was very patient. Told me every thing I needed to know and do.

Asurion assisted with the replacement of my phone. There were a few hiccups, but the rep did his best to smooth them out. In the end we were able to reach a compromise that worked for everyone. Overall it was a good experience.

From Beginning to end was wonderful. My new phone was here the day after I called them. My phone fell from night stand on to hard floor and was ruined. I am always comforted by the fact that I do have this Insurance. I have used it once before and they have never failed me.

My wife Concetta went to the AT&T store to pick up the new iPhone to replace my damaged phone and was asked by the clerk if we had insurance and when she said yes, he started a claim and enabled me to get a reconditioned iPhone 6S. Received within a day and was able to start reloaded with the icloud backup and assistance getting the phone working. Happy camper here!

When my tablet device shattered from accidental dropping it I put my claim in and I got my replacement within 2 days. They were right on it. Definitely recommend purchasing the insurance. The extra money makes it come in handy in the long run.

You guys made this such a smooth transition. I live on my phone for work and play... I was scared when my phone was dying off and you guys rocked helping me. I would totally recommend that folks carry the insurance and hopefully with Asurion. Thank you!

In a world where every company seems to be inconsistent at least Asurion's Representatives seem to be on the same page, quick, it's easy. Where I've dealt with several other companies in one web will tell you one thing. The next rep will tell you something else. This was an extremely convenient and I had no issue so far so I definitely recommend Asurion.

Made it very easy to transfer phone to a straight talk till my replacement came and then transfer was simple and easy to transfer again when my replacement came. Operators were very friendly and helpful. Would definitely recommend. Thanks so much.

Great assistance from you guys throughout this entire process, and the best part was it wasn’t hard to get you guys on the phone even though your automated system. Representatives were very professional and very helpful for what I didn’t know. Thank you guys.

The initial call to report the damaged phone was fairly quick and easy. The replacement phone came in the next day, and the Instructions for transferring data to new phone was clear. The return was easy. I could have made it a 2 day turn around, but was ill, so it took 3 days. So glad to have insurance.

Thank you for your help. Made it easier to get my phone working again. You should have a direct phone number that works 24/7 for us to call at anytime. I'm 64 years old and can I always call at the time most people can.

Awesome and Fast Service. Online process is very user friendly. My phone was damaged and it took me logging into their website and entering all the information needed. Shipment arrived quickly via FedEx. Returning old damaged device was very easy. All documents and supplies needed for return were in the box. Thank you.

Good job, no hassles at all, was a pleasure working with agent too. Very helpful, she did a great job of helping me out, getting replacement was fast and easy, and returning the broken device was simple and easy also.

The entire experience was fantastic! From calling in to report the claim to the delivery of the replacement device, everything was great! I felt valued and was very happy to hear that my investment in Asurion was definitely worth it!

We thank each person that helped us with replacing our phone. Every person was very helpful. Even when we were frustrated, they remained calm and patient. We are very happy with our replacement phone. Everything transferred over to the new phone and it was much easier to copy data.

Everything was handled promptly and professionally. Directions for programming and return of device were clear. Phone assistance was helpful. Device arrived on time. Phone works great. Happy to provide a positive review. Thanks for training all your representatives to be knowledgeable and efficient.

The online process was easy to complete. The next day delivery was very much appreciated. Was an overall great experience. Thank you. I will definitely recommend the insurance to all my family and friends. Well worth the extra money to have it then to go without a phone.

It was a great experience. They provided fast, prompt responses along with the delivery of my replacement within 24 hours of placing the claim. They charged half the deductible because I had no insurance claims since opening up my cellular service with AT&T, $149 was a fair price compared to what it could've been even checking into other repair places the going rate was $350-400.

My problem was dealt with quickly and I received my new phone in a very short time. I didn't have any problems with Asurion. All is well and I am happy. I recommend this company to all. Thank you Asurion.

Asurion has made the process of replacing our phones very simple and easy with the convenience of the online process. The phones that we have replaced has been very successful. The online services makes this an easy process to replace the damaged phones.

Everything was good. There was a little confusion about the appt. When I filed the claim it said I would have a tech come to my house and I made appt. Tech never came and I called and they said phone will be shipped.

Fair and quick treatment. Very satisfied. Transition was well done and New device working well. Always someone to reach out to in difficult times, especially for a not so tech savvy person like me. Thank you. Your staff is well and above efficiency. Keep up the good job.

Phone was here quickly. So far so good. Thank you so much. Have a blessed day. Had a small issue with camera but was resolved. I don't care for BIXBY AT ALL, continues to want access to. Change phone setting. After several times I have denied.

The customer service agent was very helpful. My replacement phone came quickly. Unfortunately, I have had to use your service a lot of the years, the service is always very good. I am always able to help when I need it.

My claim was processed quickly and my iPhone8plus was replaced. My claim went in on Friday late morning and my replacement phone was delivered to my front door early Saturday morning! Great service and I so appreciate it! Totally worth the cost of the insurance and I would definitely recommend to others.

I am very happy with my experience with Asurion. Everyone is friendly and helpful. The service is quick. The co-pay for this service is reasonable. I highly recommend purchasing this insurance. I've told many people I know about the positive experience I had with Asurion.

Everything went great! I had my phone the next day even though it was late evening when I called. The instructions were very clear and it was easy to return my old phone. Super customer service!! The operator was very friendly and accommodating. Thanks for your help!!

I was very impress with Asurion service, very timely in the delivery of the device, the instruction for the change over to the new phone and the return procedures were very simple. I had no problems with the setup procedures and the return of the device.

My son was vacationing in Mexico when his iPhone was stolen. I was pleasantly surprised that connecting with Asurion to report the theft was not extremely time consuming. The new phone was shipped to his office and arrived quickly. He was able to activate it and retrieve all of his data and photos when he returned home. I am glad I carry the Asurion coverage for the 6 people on my account.

My only complaint was with setting up my new phone. I didn't feel like I had enough support for that part of the process. It would also be nice to get a little bit more time to send the old phone back. I had some issues getting everything transferred and it took a couple days to figure out how to move everything.

Asurion has always been excellent and goes above and beyond to help with broken phone plus how to turn find my office off when screen is cracked. Plus when cleaning crew throw away my information to return phone, customer service assisted to provide replacement information so that I could send my phone in.

My new device arrived in 24 hours. I was very happy with the delivery and the condition of the device. The customer service representative was very helpful in accessing my account information and helping me to apply my insurance to get my device replaced.

I'm on disability and was happy to see how quick my turnaround was. I am glad I had insurance on my phone thru Asurion! I've always had insurance on my phone and never used it. Thank God I kept it. Thank you to all that has helped me! You are all assets to your company.

My phone was lost in a Motor vehicle accident. I was taken by ambulance to the hospital. When my son took all my belongings out of the car, the phone was nowhere to be found. Through Asurion it was replaced. Thank you!

Asurion was responsive and was able to replace my new iPad within 24 hours after it was broken from a fall. This plan saved me hundreds of dollars. The representative was very understanding of my issue and was able to ROUTE THE NEW IPAD TO MY WORK ADDRESS SO I COULD RECEIVE IT DURING WORKING HOURS.

I received my replacement phone in record time, was back up and running in less than 36 hours. Amazing. It was easy to charge quickly, then upload all my information. When your phone get stolen, almost right under your nose, it's frustrating. This made the experience so much better.

Did a great job. Would be nice to get an invoice at the end of the transaction for any charges to the credit card. Everything else was great. Shipping was fast and return was easy. This worked out like I planned.

I was blown away that I had my phone the very same day I made my claim. It was delivered to my home and the Asurion rep who brought it set it up for me. My IPad was mailed to me and was A newer model than I had before. Extremely pleased with Asurion. Would recommend them to everyone.

It was very easy to access website and filling my claim. It arrived the very next day, brand new in original box from manufacturer. I filled out the required information, put my debit card information in and it proceeded almost immediately.

Overall good response. I did have to follow up about three times to make sure that my iPhone was replaced as needed. Suggest you keep track of the information given so I don’t have to repeat the same information many times.

You were on point. There was a lil mishap in the shipping, but all was figured out. Your team is the bomb!??? Keep up the good work. Definitely had a great experience. Thanks for being there when you are needed most!

Our damaged phone was replaced promptly and the tech support was very helpful. Setting up the new phone was a real challenge and the Asurion team was so helpful including multiple text and phone calls to help us. We appreciate the tech help as it is not always available with other companies.

I was happy to get the phone replaced after it was lost. Everything was easy and fast. I would definitely recommend this company to family and friends. It gives peace of mind to know that our phone could be replaced in a case like this. Thanks for the great service.

I lost my phone... reported it lost 3 days later and filled out the form. In a couple of days (perhaps shorter) I got a response... and they were sending me a new phone. Got an upgraded model and I love it.

You did everything I needed. Thank you so much. We would recommend you. You saved us from having to purchase a new phone. We will use you again. When the phone was broke, you answered all my questions and sent new phone so we wouldn't be with a phone.

4 stars because I received phone calls that I had not returned my old device. At least three weeks after I had mailed old device in. After the fourth message, I called customer service to let them know. They looked it up and said it was received but not logged in. They need to log in faster than three or four weeks.

I was sent my iPhone replacement super fast. I was so worried about missing an important call but they helped me out and so quickly. I appreciate them so much more than they know. Thank you so so much, Asurion.

Phone came one day after I went online to make claim. It is perfect and my local Verizon helped out putting on a new screen protector! Asurion came through - reasonable deductible, astoundingly quick service and next day delivery. What's not to love?

I would like to state this process was quick and easy. And fast shipping as well. The online process was really easy to complete. I thought it was going to be hard and asking a lot question. I recommend doing this to replace your phone.

Smooth and easy process! Submitting the claim was pretty simple and the envelope to return the cracked phone came quickly. Communication was also good. One star taken off because I was unable to get a replacement phone that was the same color as my prior one, which was disappointing.

Asurion replaced the phone as requested. It was my first time using my coverage, but was pleased at the timeliness of filling my request, receipt of the phone, and written instructions to help back up the old phone and set up the new one. Thank you, Asurion.

Very helpful and quick in providing service, shipping, and help. I required the first replacement phone to be replaced. I was assured that this second replacement was under warranty and not a second claim on my insurance.

The process was simple to make a claim. And a replacement phone came quick and was ready to have everything swapped over. A very efficient process. The phone was pre-charged and had everything I needed. The instructions were very clear and concise.

I was surprised at the customer service I received. He was very thorough and explained everything to me to make sure I understood. I'm glad we still have people in the world who care. He was a sweetheart and I actually enjoyed the whole conversation. Great Job.

We received our home the next day, unfortunately there was a problem with the replacement phone and it needed to be replaced again; I was very disappointed that I purchased a glass protection. It was over $40 and I was told I needed to talk to Verizon or the protection company to replace the glass protection and Asurion was not responsible to replace this item. I have had the protection plan from Asurion for several years and with that said I feel you need to accommodate your customers instead of telling them that is not your issue. If I told my customers that I would not have any. As someone who owns their own business my time is valuable and it’s not right that I need to be responsible to get the glass protector replaced especially when I pay a monthly fee for protection and Asurion sent us a replacement phone with a defect. I am still upset about the glass protector.

Took care of concerns the first time and had a new phone out very quickly. I appreciate that they make the process easy and very user-friendly. Does not take up too much time. Will for sure keep the service. Thank you.

From the time I initiated my claim for a replacement phone to when I received the new phone everything was handled in a very professional manner and with a sense of urgency. It was a pleasure working with the Asurion team.

I bought an Asurion Protection Plan (extended warranty) for my OLED TV purchased from Walmart. I was assured that this warranty would cover image burn in, a common problem with OLED TV's. Well, I'm experiencing that very issue now with my OLED TV. Trying to file a claim with Asurion was arduous and frustrating. It took hours of phone calls and online forms before anyone would help me. Asurion sent a tech to look at my TV. The tech, 1 star on Yelp, didn't even examine my TV or run nay kind of diagnostics. He simply just took a photo of my screen. Shortly after Asurion denied my claim because they said my TV had image burn in. This is the exact issue I bought the warranty to cover. Asurion has basically told me tough luck... Their customer service is horrible and their warranties are worthless.

The person who helped me file my claim was great. I was very upset when I dropped my phone and broke. She put me at ease. And I was able to get a new one mailed to me in a matter of two days. Thank you.

The replacement phone arrived the next day and I couldn't be happier. Instructions were clear and concise and had no trouble getting online again. Highly recommend this insurance carrier. The online agents were very helpful and patient with this 80-year-old customer.

They were prompt and very helpful. It could not have gone smoother. We were getting ready to leave on a trip when the tablet was crushed. The new one was scheduled to arrive before we left and it did. So grateful!

When the screen cracked on my phone, I was very upset. When I realized that I had purchased Asurion insurance coverage. I was very pleased to get a replacement phone within 24 hrs. Thanks Asurion for your prompt attention to this matter. In the future I will always make sure to purchase the I insurance coverage in case this happens again.

Received replacement phone after it was stolen within 24 hours! There were no issues and no questions asked after I provided the police Report and Verizon store helped my husband retrieve his old pictures and information from the stolen phone without issue.

The only complaint I have is my replacement device didn’t match my device that need replaced. I was replacing my iPhone XMax and got an iPhone 6S. Granted I was using an iPhone 6S while waiting to replace my device.

We are happy with the expeditious manner in which this was handled. All involved were professional and we have the phone of ** up and running! We are happy we used this form of insurance and would recommend to friends and business associates.

Customer service is great...However, after placing my request for replacement of my damaged phone, the new one arrived and did not work at all. I even drove to a Verizon retailer and they said "send it back", so I did. Then waited for a 2nd replacement. Once it arrived, (no kidding) it took almost 3 hours with support services to get it operational. If I wouldn't have had a Samsung S8 that could "smart switch" I would have been sunk. I sent the equipment back that needed to be, Asurion emailed me a thank you after receiving it, but then I started getting "please send back your equipment", or you will be charged...phone calls. After 3 weeks they have ceased.

I was quite satisfied with the speedy response I received. There was no problems obtaining a replacement phone. The process was quite consumer friendly and I have no complaints. I do have an issue with the return process as the Post Office has not confirmed delivery of my returned phone.

I Reported my phone stolen on a Friday. They gave me the exact instructions on what I needed to do. I completed them all online and my phone was overnighted to me. I was very satisfied and thankful that I had this coverage.

Your responsiveness and timeliness have always been outstanding whenever I had an issue. This time was no exception. Filing the claim took only a couple of minutes; the claim was processed right away once the office opened (I submitted during the weekend.), and the replacement device arrived the next business day. Getting everything set up, switched over and running took less than 10 minutes.

Everyone was helpful and courteous even with it being over the holiday weekend. I thank everyone for their assistance getting my phone back up and running. Thank you. It’s difficult when your phone is down in today’s times it’s so crucial.

As promised, I received my phone in a timely manner. The call experience went without a hitch. I was able to transfer all my data rather quickly. I have always had great service from Asurion and will continue my coverage on my replacement phone. Thank you.

Matter was handled very quickly and professionally. My daughter had her new phone the very next day. My only complaint is that I think the deductible is a bit high, but I realize that the iPhone is a very expensive phone to have.

Everything was great. Fast and friendly service. Very pleased with how quickly they sent out the new device in exchange for the broken one and the customer service with setting up the new device was great. Service was great I say once again.

I could honestly not have been happier, with the help of an amazing associate I was able to get my Nana a new iPad way quicker than I had thought and it made her SO happy so I can not say thank you enough!

Great, fast, and easy!!! My wife was pocket picked, so we reported the phone, we did the claim online, it was fast and easy, no-hassle plus we saved some money for not having a claim in more than 12 months!!??✌

Like they promise. Real fast good customer service. Everything perfect??? Good experience. I'm glad the I have the services. I thought they will take longer but not, they work at the promise. The phone was received. Loved, Lilibeth.

The processing of the replacement of my son's phone that was stolen was about as easy as it gets. I filled out the online application, submitted the request, and I can't believe the phone arrived the very next day. Thank you so so so so much for your help!

My fiance broke her phone and Asurion reply straight away! Everything got processed in about a day and my phone shipped two days after that! I was very pleased with how efficient the process was and how helpful they've been!

I have been dealing with Asurion for the last 2 weeks. When I first called to file a claim, it was for the battery on my phone. I was told it was covered and they would come out and replace the battery. So, week one, on the day they say they'll be out - No call and no tech. So, I call only to find out they cancelled the appointment without telling me. Because, they don't have a replacement SCREEN. I never asked for or have a broken screen! While on the phone I explain that I don't need a screen, I need a battery replacement.

Agents are hit & miss - some are fantastic, others need better training. Website is perhaps too simple... It doesn't advise of any options, just marches you through the claim with no options. I had to call customer service to get it straightened out, and they couldn't do anything for 2 days because I had filed the claim. It would have been much better to have a message saying to stop and call if anything wasn't what you want. That would have saved me almost 4 days total. In the end, everything was settled to my satisfaction. Asurion deserves credit for making sure to follow through to the end.

I purchased the premium plan through AT&T to cover our two Iphones. We have been paying $35/month for the past 3 years. Was excited to hear they were offering battery replacement. I'm a volunteer firefighter and my phone is my primary method of communicating with our department and dispatch. After the third missed appointment, I have been bounced around from department to department with no hope of resolution. I have been on hold for over an hour waiting on a supervisor. I haven't ever been this mistreated by a so called service company.

Great experience, received my phone quickly. Was very pleased with the replacement phone. It arrived in a timely manner. The person I spoke on the phone was extremely helpful. Using the website to uploading the documents was easy to do. I did not have any problems.

Replacement received within 24 hours. Agent very helpful completing set-up. My only complaint with At&T is the bill constantly increasing. I adjusted my usage and removed 2 lines in June of 2019, and within 5 months, the bill had increased. Other carriers advertise the same features I have with AT&T for less than half of what I pay.

Quick and easy to process the claim. Phone came quickly with good instructions. Very pleased and happy with the experience. Super duper great fantastic service. Great job. Thank you. Thank you very very very very much. It is appreciated. Good work and super fast service. Returning the phone was just as easy.

Excellent service. Fast arrival time. The set up took longer than expected. There were several dropped calls. Spoke with two different technicians to get the replacement phone set up. Overall outstanding service! I am so thankful for the protection service! I wish there was a way to find the phones once they are stolen so we can recover the original phone and press charges.

The phone I needed to trade in was in bad shape; it wasn’t holding a charge, and when I would place the phone on silent, it wouldn’t stay on silent. In addition, the vibrate function was very, very weak. Once I finally decided to turn in a claim, I received my phone very quickly! The expedited shipping, to receive the new phone was very much appreciated! Thanks!

Response to my filing a claim was quick, easy to do and I received the replacement phone in just a few days. The packaging and instruction including label and tape was a pleasant surprise. It made it easy to be able to return the phone with the backlight problem. Great job.

At no time did I feel I was working on an insurance claim. Straight & to the point. Replacement was delivered the next day. No if's, and's or but's. Even the number to call for set up & transfer had a person who was patient and waited on the line until everything was good to go.

I put my claim in one day and it was resolved the next with a replacement phone. Excellent experience and great service.. I cannot believe how expeditiously my issue was resolved. Thank you, thank you, thank you. Keep up the good customer service.

I was very satisfied with my service with this company. Thanks for being nice to caring. Job well done. My first initial call with the customer rep was great. My second call to set up my service again. Was great. Both persons did an excellent job. Thank you very much.

Quick, easy, willing to help, Good service so far!! Did have issue with first phone but did send another quickly, Support on phone is easy to work with and friendly, I am satisfied so far if phone continues to work, Thanks!

happy to report that this experience was the opposite! I found the whole repair/replacement process easy, painless, and I would not hesitate to recommend Asurion’s plan through ATT.

Phone came fast. Making a claim was easy and fast. When I got it activation was very easy. I actually placed my order on a Thursday and received my phone on a Saturday. They let me know that my order was shipped.

The agent was very helpful and courteous on the phone. The new phone came promptly. I am very glad that I had invested in insurance for the phone. I would highly recommend this service and will continue to keep the service.

We had an appointment for someone to call us and they were very prompt. We did have to call back because our phone was not working at the time, but when we did talk to someone they were very professional and countess. We had to call back two other times because we did not know that the phone was not charged and then we had to wait for it to do the uploads, but when that was all done it was a very good experience. I would recommend your service to anyone that is having trouble with their phone or gets a replacement and has to set up the new one you made it very nice. Thank You.

This was a painless, very easy experience. I had my new phone within 3 business days. When I called to have it activated the young lady who helped me was very knowledgeable and very patient and well spoken. Thank you.

I am so pleased with how ATT has handled my problem. It wasn’t their fault that I got stuck with a huge bill but they not once treated me like it was. Their hands were tied with the way installment plans works but they were able to work out a payment plan without being rude and condescending like I’ve experienced with other companies.

We went to an At&t retailer and they contacted Asurion for us. We had a new phone delivered early the next morning along with clear instructions and a return box and shipping label. We couldn’t be more pleased with the result. Thank you for the prompt response.

My screen went dead one day while I was using it. Went to the store and they told me to file a insurance claim. Within a day and a half later a new S8 Active. The best phone I've ever owned. I have zero complaints.

Received my device within 48 hours, was quick and easy. Return was also super simple, came with box, bubble wrap, label, and it even came with tape for the return box. This was cool, this was great. Very pleased with how my claim was handled.

I was very pleased when I called Asurion. I was having trouble accessing Yahoo email on my new phone. After struggling and becoming more and more frustrated, I called Asurion and spoke to Mariah. She very nicely walked me through what needed to be done, and managed to fix the problem. Needless to say, I was thrilled, and I very much appreciated her knowledge and assistance. She was extremely patient and very nice.

Agent at the Paris AT&T store started and explained the process and we completed the online form later that day. The replacement phone arrived the next day. My son started the transfer of information to the new phone per instructions. Deleted the information off the old phone per instructions. All went well as explained. GREAT JOB! Thanks.

I called on a Friday for a phone replacement and everything went smoothly. A new phone was going to be overnighted and arrive on Saturday. However, the Asurion typed in the incorrect mailing address and the phone was not delivered on Saturday. I caught the error by calling UPS and they said they could redeliver the phone same day but Asurion would not cooperate. Needed to mail out another phone. This one would not arrive until Monday. They would not expedite the phone to arrive in the A.M. It is now 3:30 on Monday afternoon and I am still waiting for my phone. Horrible customer service. No attempt made to rectify THEIR MISTAKE.

Very fast with getting me a new phone so I appreciate the hustle a lot! Never thought that it would only take literally 24 hours to get my new phone but to my surprise it got to my apartment so quick that it made my day.

I am very pleased with the whole process to replace my granddaughter's broken phone. Instructions were clear and my questions were answered thoroughly. The new phone came faster than I expected and I didn't have to pay anything upfront.

Phone definitely arrived in a timely manner. Representative was attentive and helpful and representative at store during activation was informative and helpful! Was able to save money on monthly bill as I signed up for auto pay to take care of monthly bill which I was not aware of.

Very quick to respond and fast delivery of replacement phone. We’ve had to have two phones replaced for different reasons and had the same fast service. Returning the damaged device is easy too! We’ve been very satisfied with this service!

Thank you. Y’all work fast and my new phone works great. Thank you so much! I don’t like the fact that all the payment will come due on one bill. You could split it up into payments. That would work best for me!!!

Service was amazing, I had gotten my phone in 2 days which was good. I also liked how quick they were to revive my paperwork. All in all, they are a good with customer service. And thanks for the help.

I received my device the very next day. The guy was very helpful that helped me. I was not pleased with going into the AT & T store to have them help me and ended up having to go to home to finish the set up. Technically I was without a device for a day .

The replacement came when you said. Everything went well. Everything seemed very simple. I sent the other back according to the directions. Very easy to follow. Many thanks for the great service. I am a firm believer in AT&T. Thanks again for all of your help.

Great response, very helpful, answered all my questions, patient, quick response. Gave me all my options. Helpful, kind, patient. Good with older people who don't understand so well. Talked clearly. Explained everything. Didn't have to wait too long for response or an answer when I called.

I will never resent the cost again! Dropped my 2 week old 11 and received a new one in 3 days by UPS! Kit had everything you need to return including tape! Very pleased with customer service! Excellent and I don’t see this much anymore!!! Great job!!!

I was so happy to hear that the insurance I had carried on my iPhone 8 would help with the replacement of the phone that was damaged! The person I spoke to on the phone was knowledgeable, and best of all, I could understand her!!!

The young lady that help me was very helpful!! I was very satisfied with her service!!! Thanks!!! She helped me to make the right decisions in regards to expediting my order!!! I wasn’t sure if l should wait or file now!!!

Great! Extremely satisfied with customer service. It's so nice to have prompt response in a difficult time. Important to know that someone is concerned about needs of customer. Appreciate that claim process is simple, and not complicated. Thanks, keep up the good work.

Excellent experience because I received my new phone the next day. Process was very easy to return my phone. I was provided a box, bubble wrap and tape... convenient. Support was very helpful, patient and pleasant with the setup of my new phones. Excellent experience that I hopefully won't have to go through again.

Buyer beware! I was sold this insurance plan when I got my iPhone. Told it covers cracked screens, loss, theft, damage. $29 to repair a screen. After paying my monthly premium for over a year, I needed to get a screen repair. Told there were no techs in my area so they can't repair it, but if I want to pay the higher deductible of $112 to replace the whole device, I can. Seriously? Any good customer service rep would've apologized for not having techs in my area (which is a major city, so why no techs in the area?) and then offered to send a new device for the price of the cracked screen. Instead, I spent an hour working my way up the chain of command of people who only know the word "no."

I hate when I must but am Never disappointed when I have to make a claim for my phone/devices. Always helpful and clear. Always answer any questions and get me the new device quickly. My family and I will never let our devices go uninsured and always recommend the service.

I broke my phone so I’d claimed it and after that 2 days I’ve received my replacement phone so quick and your guy show me the way to activate the new phone so easy! I would highly recommend your services!

Everything went well. Thank you very much. The problem was solved fast. The customer service agent took care of my problem. I didn't have to be put on hold for a long time. I'm grateful for their service. I'm glad to be an AT&T customer.

We had an amazing experience. Quick and painless. Wonderful. Thank you. Justin was quite helpful and the replacement phone came very quickly. We are very happy with Asurion. We will continue to pay for the insurance as it makes the loss of a phone less tramatizing on us. Thank you, thank you thank you!!!!

Fast delivery!!! Great coverage! With a call they helped me and sent my phone out very fast! I couldn’t have ask for faster service! I so glad I have this insurance! I will recommend to everyone I come in contact with!

Asurion went above and beyond my expectations to help me get my lost iPad Pro back... submitting a claim was really easy and straightforward. I received my device within two days. Would highly recommend to friends and family to get their devices covered my Asurion protection.

Replacement for our broken phone was quick and easy! Everything we needed to send the broken phone back was all in the box the new phone came in. All the instructions for transferring to the new phone was all there as well!

Great service and highly recommend AT&T to everybody I know. It's very easy to activate with the help of the personal very polite and respectful. Zero to no wait on the line and help you In Every step of the way.

Used them to replace an iPhone 6+ that had multiple issues and broken screen. The replacement phone was in our hands within 24 hours and we were able to switch them out quickly. A free shipping return box and shipping material was provided to send old phone back.

Updated on 01/26/2020: Continuing from my past post - I have yet to hear from any representative from the company. I finally got the copy of my phone purchase and went to upload the documents only to have the claim link expire!! So now I am on the phone yet AGAIN 76 minutes so far - and apparently someone needs to enter a NEW claim since the past documents went through the system generated review and were rejected... and all this following up on why my check was not mailed out LAST September... They SHOULD NOT BE ALLOWED to do this to people!!!

Customer Service Representative was nice, courteous and knowledgeable about the process, and my claim was expedited immediately. I had no issues getting thru to customer service. I received my new phone within the week and everything I needed to return the damaged phone was in the box of my new phone. Rep answered all my questions and was very patient with me. Overall great experience.

Pretty quick delivery. Was hoping for a non-refurbished phone but I'll take what I can get. Overall happy with service provided. It works out that I didn't need to pay more than 149 for phone replacement.

Getting my phone replaced was super quick and easy. Took only a couple days because it was the weekend and they said my phone was out of stock. Super quick, easy, and efficient. The one thing I'd change is to make it easier to contact you without a phone, because when my phone was broken I couldn't find any online chat or anything to get a hold of you.

My wife had lost her phone and with much apprehension we contacted Asurion to file a claim thinking it would be denied and or the process would be long and hard to navigate. But was I ever wrong, it was one of the easiest processes and they make it simple and quick. 5 stars to Asurion - I would give them more but 5 stars is the highest you can give.

Brandon just got the new phone last Thursday which he needs for work. We got the screen protection but they had no more case for the back of the phone. He didn't have a chance to he has been working the phone got drop and back of the phone broke. Not happy because if the case was on we wouldn't have this problem. What do we do now needs this phone for work. He needs a new back cover.

I received prompt assistance. No long waiting on the phone. She made my completely upsetting experience a very positive success. I was taken care of with complete satisfaction and with courtesy. It was handled fast and I could not believe how smooth the transaction went. Thank you.

Phone was delivered next day. Instructions inside box with return label were easy to understand. There's nothing I can think of that could possibly make it any easier. I couldn't do a master reset due to damage to my old phone but I am well pleased and my trust is with your company to take care.

Scam...they won't help you. Been paying $40 a month since 2018 and can't get a replacement. I've been through HELL!! Asurion will never ever receive my business. I was instructed multiple times by different reps on how to process my claim, that's the real fraud!