Asurion Reviews

My son was pickpocketed and his phone was stolen from his front pants pocket. I made a claim online on Saturday and the phone was delivered on Monday. It was a very easy process. I am so glad we had insurance!

They are really helpful and polite. Explained everything very nicely. They listen you very carefully about your question and your problems and what you need and tell the things very nicely what you have to do. They are very nice person's team. My experience is with them very satisfied.

The new phone came quickly was a very easy smooth transaction. Would suggest anyone to use this service if they are accident prone like my wife. The best screen protectors etc can only protect so much. Good to have this service.

Excellent service and a quick turn around time! We broke a phone and had a new one in our hands within a couple of days. They are always quick to get the new phone out and they always communicate with you via email so you know where your claim stands.

Great service quick response and delivery. Very happy with my new device and the help we received. Device was delivered quickly and was able to attack my package as it arrived. Everything in great condition and no issues at all.

After cracking the screen of my iPhone I needed to replace it. Submitting the claim was very easy and quick plus the new phone was delivered in two days. Returning the damaged phone was easy as well using the prepaid and preprinted label that was provided.

Everyone was really nice and and very helpful. Everything was handled in a timely manner.. THANK EACH AND EVERYONE. THIS WAS A GREAT EXPERIENCE???? I was very pleased with the service I received. My phone was delivered and I was very pleased.

I filed my claim on Friday after 10 am. They said new phone would arrive in 2 business days. I was thinking I would get it Tuesday. FedEx was at my house before 9 am Saturday. The very next day. That is great service. Thanks.

This company has very poor customer service! No customer loyalty. They sent me the wrong phone. As per their EXACT instructions, I sent the phone back to them. The phone apparently got lost in the mail. They charged me a $112. deductible fee and said, "Tough luck, you are not getting a new phone and we are not giving you a reimbursement of $112." I have spent countless hours on the phone with them. Not to mention much grief, my waste of valuable time trying to talk to them. Terrible customer relations. The phone they originally sent me has never been activated, (this was verified by them) so clearly it was lost in the mail. This is not my fault. I just want the replacement phone as promised, or a refund of the $112. deductible they charged me. They say they have a customer care department, not so, it's a joke. They could care less. Never been treated so poorly. Do not use this Company!

Great service. They helped me get set up with my new phone, big help!! Everything is set up and working great. First person I talked to messed things up, second one was great, had me up and running right away.

The process online was easy to follow and I was really surprised how quickly the replacement came. The enclosed instructions were easy to follow to set up the new phone. I did not have to go into the Apple store, wait and have someone take up an hour of my time.

It was incredible. Super fast how I receive my phone just a day after I place the claim and also how easy to set up without losing any photo or videos. The new phone is working perfectly, I will recommend my friends the service. Thank you so much.

Very pleased with the service I got. I would recommend your services to everyone I know. I was amazed as to how prompt I had my device at my doorsteps. Your company is very prompt and professional and can back up your services anytime.

Amazing super fast light speed service that came the next day after I filed my claim. I would for sure refer to a family member or friend and I'm pretty sure I will have to use it again in the future.

Thank you very much for all the good services with my problem and my phone. And thanks to AT&T for the opportunity of have the Asurion insurance because we can call there. Thanks for good customer services. All the person work in operators is a wonderful people. Thanks.

My iPhone X screen stopped working in spots. The screen (cracked) had been repaired in November. I was immediately approved to receive a replacement phone and it arrived the NEXT DAY! The activation went smoothly. Very thankful for Asurion coverage and the terrific customer service!

My wife lost her Apple watch. I had insurance on it and called to make a claim. The customer service rep I had was very good, precise and to the point. No hassles at all. She got the claim in and in no time we had a replacement watch. So glad I had this coverage.

Extremely helpful and fast service. I had already moved the PHONE data and the brief assist I needed met my needs in 10 mins or less. She was diligent in informing me about free services I was entitled to including battery replacement and photo video storage that I wasn't using at all.

We had no problems with the customer service rep and everything was handled quickly and thoroughly. I would recommend this insurance to all my family and friends. This was the second time my son lost or broke his phone in a matter of weeks, great service.

Making the claim was easy and painless! My replacement phone was here the next day. I was emailed instructions on how to set the new phone up, the instructions were easy to follow. I am happy that we had insurance on the phones and that the process was so easy to go through. I would recommend having the insurance to anyone I know, and will let them know how easy the claim process was.

I was able to do my claim all online, the process was fast and easy. The documents that were asked for were reasonable due to the occasion. Also good communication. Also fast, loved the fact it was easy to manage the claim with ease. Thank you!

My phone was stolen twice in less than 6 months and both times my phone arrived the next day after filing claim. Asurion, easy and always a pleasure to work with. Hoping it does not happen again, but if it does I know I can always count on Asurion to get me a new phone to me asap when need be.

I have had cell phones for over 20 years and have always had insurance on them - just in case. It was generally a good experience dealing with Asurion to file and claim, pay the deductible (usually $40) and have the broken phone replaced. NOT ANY LONGER. The "insurance" service was retitled Sprint Complete - which was a complete disappointment. I was sent a "loaner" phone and sent my broken one in. I was told it would be fixed not replaced.

The website was really easy to navigate and set up my claim. They sent out my replacement iPad the next day and it arrived in 48 hours. Nice and fast. The process to return the broken iPad was super easy. They gave me the box, label and tape to close it up! I think the insurance is worth it.

My phone was stolen Friday and I created my claim for a new phone. I was waiting patiently to receive my tracking number but after two days I still had not even gotten that. I called and spoke to someone who put me on hold laughing at something someone said behind them. They then came back and told me that Asurion had canceled my order without telling me and she was going to put in the order the again. The next morning I still did not have a tracking number and I contacted customer support again to ensure it was still processing they told me by that night I should have the tracking number. That night with still no tracking number so I again contact customer service and someone said it still wasn't shipped and that was all they could say. I ask to speak to a manager and suddenly they found my tracking number.

The lady that assisted me in setting up my new phone was very help and knowledgable about her job. Those that help blacklist my old phone did not even call to let me know whether it was. Process long.

Great. Took care of my phone right away and received my phone exchange. Very fast and was easy to follow instructions. Thank you very much. I appreciate your help and understanding of the loss of my old phone. I would recommend your company anytime.

Transaction was easy and straightforward. The device diagnostic test spoke for itself. AT&T provided a new device no questions asked. A new iPad was delivered 36 hours later. Fantastic! Plus the replacement was an upgrade from my older model.

Prompt service and delivery when I needed it. Did not waste my time. Tried to coach me in how to activate my new phone but I finally had to go to a Verizon wireless store. This kind of technology is not one of my strong points. But at least the job got done effectively and efficiently.

Easy process & operator as excellent at explaining procedure. I had to contact my father while on the phone with him & he was very understanding & pleasant. Even helped me to set up the app to save my pictures.

I’m very happy with my experience, the personnel was very polite, helpful, and courteous. My issues were met quickly. I think I have an iPad insured with you but I can’t find it. Please check you record and see if it’s registered with you. Thank you.

Professional customer service and very quick and definitely detailed representative was courteous and knowledgeable in explaining everything clearly. I would definitely recommend this service. Everything that was said happened the way the representative said it would and in a timely manner.

Great experience! Fast and easy! Would recommend this insurance to everyone! I put old phone back in box provided and it was so easy! Thanks Asurion Customer Service for your help and your guidance. I really appreciate it! Little things matter a lot in this busy world we live in!

Very helpful and quick service. I was able to put in a claim for my lost phone right online and it was easy. I received the phone with 48 hrs. And was able to call and activate it very quickly with no problems.

The entire process was so incredibly easy and fast. Received the replacement phone the next day. My deductible was discounted because of no previous claims. I have 30 days to make sure the new device works. The online transaction was very easy.

My replacement phone arrived in a very timely manner. When it was determined that the sim card in the new phone was faulty, a solution was provided quickly. The return process went very smoothly. So far, the replacement phone is working as expected. In all, I’m very satisfied.

You did good. Thank you. Only thing my phone didn’t come with the eat phone like it was supposed to. But overall my phone in perfect shape and I receive it on time and I had no Complications with it and setting it up.

Asurion has the monopoly on all cell phone companies! Thus is not fair to consumers. It gives us no other options which isn't fair! I have tried to make a claim several times and was unsuccessful because of the website and didn't get any further with a live agent. I currently have Sprint and refuse refuse to file a claim because of past experiences. I was with At&t for 10 years paying for insurance monthly and had to file a claim twice in the same year and was kicked out of the insurance because they don't allow more than 2 claims a year!!! After paying them monthly for 10 years that is why I don't like Asurion and because they are a monopoly!!

My phone arrived a day early. Matt, who helped me complete my claim was amazing and kind and very knowledgeable about everything I needed to do!! I took the new phone to the AT&T store as he suggested and within an hour I was up and going.

Verizon charges for insurance monthly. A replacement phone is sent, but for a cost. When the replacement phone arrives it has a defect and not working. This gives Verizon an opportunity to pitch a 5g phone. How would you feel? Get a 5g or do without a phone.

I was surprised by how easy it was to get the replacement phone and how quickly it was shipped. I appreciated that I didn't have to be on the phone with you for a long period of time as I had a full schedule that day. Thanks!

Called over the weekend regarding a stolen phone, entire situation was handled very professional and precise. Received the new phone with very little issues. Only issue was we needed to sign for the new phone. I was not aware the day I called, but Asurion reminded me on the day of deliver. I was able to make arrangements.

Filing a claim was quick and simple. The representative was awesome to work with and was very knowledgeable. I filed my claim on Friday evening around 4:30 and my new phone was delivered to my doorstep on Saturday morning at 7:45.

The camera lens on my phone got broken. You replaced my phone with a new phone, no questions asked. And you were VERY VERY quick. I was extremely happy dealing with this company. Even the return of my old phone was easy... You guys did all the work, I basically just licked the envelope.

No problems with receiving the new phone. The only issue came later, when I found my replacement is not “findable” by other iPhones in my family share group. Otherwise, the whole phone replacement process, including returning the old phone, was pretty seamless.

The phone replacement process was much simpler than this mom expected! The mobile total protection plan is worth every penny with Verizon. Having a teenager depart from their phone is not easy even when it was cracked, chipped and the inside workings were exposed. Asurion came through quickly and efficiently once we got past the turning off the “Find My Phone” part of the process. Thank you so much for having the easy to follow steps of getting reconnected so quickly!

My daughter’s phone fell and cracked and wouldn’t turn on. Filed a claim and by the next day we had a phone. I appreciate the promptness of the replacement phone. Setting the phone up was easy and returning the old phone was no problem.

Thank you. It was great customer service. I have no complaints. All my questions was answer and I received my phone right away. It was a fast and easy process. Thank you for all your help and my new phone.

When the charging port quit working on my Galaxy S9 plus, I contacted my carrier then I contacted Asurion, explained my issue and they replaced my phone without any hassle promptly. I highly recommend them well worth the monthly payment! Thank you!

Great and really quick. They replaced my iPad with the wrong kind at first but then sent out a better one because mine was older and unavailable. I will continue to use this insurance. The call process is a little lengthy.

I reported my cellphone broken and they as gave a brand new phone with no paid anything, was super amazing. Customer service was great and I received my phone on time and fast. I really love Verizon every time I call they try to help me and resolve my problem fast.

Great! Quick and easy with great customer service for the device that was the replacement, would definitely recommend and use on future devices along with the replacement device came with a pre-made label for your return device and packing tape to make the return that much easier.

Asurion was wonderful to work with, they were very helpful, knowledgeable, and courteous. They listened when I spoke about the damage to the product and promptly put my order in for a replacement. They kept me informed along the way. I received my replacement product quickly and in turn sent the damaged product back in the package provided.

The rep that I spoke with when I reported my phone was very courteous and assured me that I would receive a replacement phone the very next day in which I did. Very satisfied with the service I received. Thank you, keep up the good work. :) Virginia

I had nothing but great service. Fast service and was able to use my phone right away. The phone was delivered the next business day. I received a charger and the adapter. I was very pleased and glad that I choose the coverage.

I like the time that takes to get your phone. But the only thing I don’t like is the phone they send you is not new. But I love my new phone. Came fast. I love this company. They always do the right thing I loved.

Dropped my phone down my ice fishing hole. It was submerged for 12 hours in 16 feet of water. Asurion was nice and fast getting me my replacement phone. I was able to download all my data and photos back onto my refurbished iPhone. Unfortunately the next morning the phone was totally dead the next morning. I was told by pro tech sometimes that happens. Asurion sent me out a second refurbished phone the next day. Danielle was excellent! She made activating my 2nd replacement phone in 2 days (1st replacement phone didn’t work after complete set up) easy and fast. Thanks Danielle. Hope you had a nice Friday!

The customer service was great, and delivery was fast. I just wish there was a more convenient way to send the driver's license. Maybe taking a screenshot, and uploading it to the form would be more convenient. I was extremely impressed with the overall process.

Even though I wanted them to send me a battery to keep my old phone they suggested that a new one be sent out.. Sometimes you have to make a change and this is I guess one of them days. Well everything was handle and I have a phone back. Glad I had insurance.

We recently had our tablet replaced after it was lost. Claim process was easy and our new tablet arrives the next day. We are definitely glad that we had insurance on it. I highly recommend having Asurion handle your insurance.

The procedures that are required are a bit troublesome, depending on your situation and location at the time of your claim being submitted, but for security purposes I understand. Overall the response was quick and very satisfying. Thank you all for such great service.

I called the insurance company and needed my phone replace. It was cracked & also missing its pen so I filed a claim & It didn't take long to get to me. Plus I want to thank the team on getting me my replacement phone.

I am so so impressed not only but the customer service, but on how fast my replacement phone came. I need my phone for work and was worried when told it could take up to 3 days to get my replacement phone. In reality it took less than 12 hours! I cannot thank Asurion enough. And my deductible was very small as well! Everything about this process made me feel good. I would definitely recommend them to all of my friends! Thanks again.

Your staff were very helpful and knowledgable in getting me into my new replacement phone after having my phone being stolen from me. They were even better helping me set up my new iPhone. I am very pleased with the level of service provided. Great work!

The back of my phone was shattered which caused the camera and flashlight not to work. They sent me a new phone without having to be phoneless at all! I was so happy! They even send everything you need for return shipping for the broken phone! Not to mention how cheap it was! Great experience! 10/10.

Asurion is the best protection app for my phone. I will continue to stay with Asurion for the best quality protection for my phone. Signing up for the protection coverage was easy and fast. The fast is so appreciated nowadays too. Thank You. Thank You.

Great help with replacement phone. Back in business, everything was transferred to my new phone. Great job. Did not lose anything in the transfer. Was a great idea buying the phone insurance. Will continue buying the insurance. Will recommend it to all my family and friends.

I had a lil trouble with my claim because my phone was not working properly. But as soon as I got a working phone it was simple and I received my phone next morning and I sent my damaged phone back. Thank you for getting my phone to me so fast.

I had to return a phone that was a replacement and I encountered no problems getting a replacement for the replacement. The associate was very helpful, friendly and very polite. This is the second time that I had to call Asurion and both times were great. I was treated like a customer should be treated.

I got a sim card that was not activated, so it took longer than expected to get the new tablet fully operational. Otherwise great service. I have used this a few times, and it is a very reliable process to go through.

Quick response and shipping. Just wish it was cheaper, but I understand. I would recommend because you get a new device very quickly and it’s of good quality. I had a damaged iPhone X, within two days I had a new phone set up and ready to go.

Hey, so I have an MBA in technology management and am in general a very nice caring person that is very common sense minded and I don't understand how Asurion has gotten so many good reviews since they are HORRIBLE! At least they were to us/are to us. They are worse than COMCAST. To keep this very short: ASURION SUCKS BIG TIME!!! AVOID THEM LIKE THE PLAGUE!!! They are one of the WORST companies EVER, I HAVE dealt with having lived on 3 continents, been to 38 countries dealt with thousands of companies. They are up with Comcast that has their fair share of HATERS due to their absolutely horrific customer care and monopoly situation in many cities.

Was very fast and easy to get the entire process done and the guy that helped me at the store was very polite and quick about what he was doing. So I was very satisfied with the service and the amount of time it took was less than anticipated as well.

It was super easy to file a claim and had our replacement the next day! I will definitely be recommending all my friends purchase the insurance! Especially if they have a teenager! The insurance saved us hundreds of dollars!

I did not know I was paying for the device protection. I broke the screen on my iPad and even though you could not replace the exact one I paid a small difference and got a new iPad later model with more storage. I am very happy. PS. Not a problem but you paid for overnight delivery and UPS did not deliver for three days due to a problem on their end.

Phones working great. Should have came to you guys a year ago. iPhone replacement really did arrive next day. Air and everything backed up to my cloud with minimal data loss. It’s a great feeling to have a good working phone again. You made my life normal finally. Thanks so much.

My son’s phone was stolen last Saturday. After calling AT&T, I called your company Sunday morning and was an awesome experience. In very short time the claim was processed and by Tuesday morning the new equipment was delivered to Ave Maria by FedEx. Thank you for the assistance.

My phone had a cracked screen with blocked out bright light on the bottom half. The phone was replaced quickly with everything I needed to get everything transferred and the phone up and running. Returning the bad phone was quick and easy.

Replaced my phone for half the insurance deductible. Had it in 2 days and was so easy to set it up. Thank you so much. And the representative that helped me with the set up was great!!! It literally took less than ten minutes.

Device was delivered very fast and everything worked fine. I had to order both my daughter and wife devices within a 3 month period and was satisfied both times. Thank you for your service and I know I'll be using you guys again in the near future.

Hassle-Free; fast, efficient, responsive service; very courteous company representative; replacement phone shipped and received within a single day. I would recommend to ATT subscribers to acquire insurance coverage for unanticipated events. I was pleasantly surprised about the length of the transaction and swift resolution as I imagine would be an interrogating experience.

Super fast shipping and sent a great replacement for my daughter’s damaged iPhone XR. Easy set up and did it right through the AT&T app. Return box for the damaged device had everything ready to go from the packing, return label, and even the tape for the box. Super easy.

My phone was stolen and replacing it through Asurion was stress free and went smoothly. Filling a claim was easy and I received my replacement in a timely manner. Once received setting it up was very easy with the help of the instructions provided.

Wonderful service!!!! Would recommend you your company! Glad I use Verizon as my service provider. My son's phone is always getting damaged so we are very happy we have your insurance. Your service is very fast and I had a new phone within a few days.

Service was quick and easy, new phone seems to work great, return was also very easy. Very happy so far with the way everything went. Hope I dont need the service again but if I do I'm sure it will go well.

Excellent response from Asurion. If you need cell phone insurance, this is the way to go. I only regret is that I did not back up my phone on a regular basis. Oh well! So, It pays to be consistent and back your phone weekly if possible.

The best thing to have on your phone plan. They are very helpful and you get your phone very fast. I have used Asurion several times in the past and every time they have been so helpful. I have had to get a screen replaced and another phone.

Great service. Easy to follow instructions and friendly employees that helped make the process easier. They were quickly available and very helpful. We were unable to activate our replacement tablet and they walked us through the process quickly and easily.

The process for reporting my lost found was super easy—I so appreciate the ease of it. The phone was sent quickly and expediently. This morning I called the number on the box and went through the steps with a super helpful young man named Eric. He was incredibly patient and kind. One problem, though: the SIM card I was sent does not fit into the SIM tray. Not even close. That means no phone until that gets sorted out. Someone’s mistake and that’ll cost me another day, but oh well. Thank you!

At first I thought that I had a simple screen repair so I scheduled that online. Two days later though, the phone was not working. I called Asurion and they changed my repair claim to a replacement and I had the replacement in three days. It would have been two days, but there was a Monday federal holiday. I highly recommend this company!

Very quickly shipped to me. New phone was easy to set up and works great. Your device has been used twice over the years and much appreciated for sure. Cannot find any faults in your customer service. Great job. Thank you.

Should be 0 stars. Cell phone malfunctioning. I called to see what my insurance covered. Current phone IPhone 6s Plus. For my $112 co-pay, I qualified for another IPhone 6s Plus or an IPhone 7 Plus. Didn't know it would be refurbished. Wasn't told it might be. Chose IPhone 7 Plus. Original phone kept "tumbling". New refurbished phone, 1 week old, now tumbles. Called Asurion today. Discovered they had sent me a refurbished phone. Told them I don't want a refurbished phone. Had I known it would be one, would not have taken it. Was told the $112 copay is nonrefundable. Paid for insurance for 3-4 years--totally useless. Destiny in Customer Service was no help and had a bit of an attitude. Do not take Asurion Insurance on your cell phone. Not worth the paper the agreement is written on.

Great work and knowledgeable staff with my needs. Answered my questions and took care of my needs with professionalism and revived my new phone in a timely manner. Would highly recommend Asurion to my family and friends. Well worth the monthly fees.

Damaged my iPhone Xs. Turned it into Asurion had to pay $200. : ( Seems a little high but I received a new or refurbished iPhone Xs within a few days and everything is great! Asurion was very easy to work with and made it very easy to return my damaged iPhone. Thank You! Jesse

The service was quick and the problem was resolved. I would recommend this service to others. I will be sure to use Asurion again if I have concerns with my phone. The repairman was knowledgeable and described in detail.

The stolen phone was replaced in a timely manner (two days) and we were very satisfied. The Asurion reps were very responsive and assured us of receiving a new phone. I would recommend this to everyone who buys a phone to have this type of insurance.

Son lost cell, a bit confusing for me what was required to receive a replacement. However, I'm just not a technical person. Went to Verizon Retailer in New London, Drew... He helped me. For me, less complication is always better. I understand that this is a very busy service. If there wasn't a location and the great service at this location, not sure I would have been as satisfied. The woman I spoke with at Asurion, was extremely helpful and patient!

Old phone wasn't taking or keeping a charge, so pen wouldn't connect to phone anymore and phone said my memory was full and stopped working properly. Called in and was able to get a new phone sent to me the next day!

My replacement phones came in a timely manner and were easy to switch out the old phone and information. I would recommend this service to others especially if their carrier does not offer such amazing service. I was only a bit dissatisfied with the fact that I was given older version on my phones. Especially since we are having to pay for it and because it is my first claim.

The support team did a was super great job with helping me. I didn't know much about all the new things or how to do them but she had nothing but time. Thanks!!! I am 62 year young and if you had a video it would have saved me and her some time.

Fast, efficient and seamless. From the online form to the delivery of the new device was literally one day. Very fast. Then box provided to return damaged device and received notice quickly that it had been returned successfully. Great experience.

Thank you again for awesome customer service and for your help in making the process simple and pain-free as usual. Couldn’t have done it any better. If you don’t have Asurion or AT&T, you might want to get it.

Everything went well and the agent explained Our options... He promised that the phone will be done in 2 hours and it took only hour and a half. We were able to get the phone same day... Nothing more I can say.

I got my replacement device in two days and the transfer and set up was so easy!! All I had to do is put my old device in the box and apply the shipping sticker that was provided and dropped it off at the post office. Everything was so easy to do and my replacement iPhone works great! The new longer battery life is a plus!! My camera stopped working on my old iPhone 6s+ so I filed a claim with Asurion and two days later I got a new phone. Thank you asurion! Having insurance pays off!!??

The first Asurion representative that showed up was on time, very cordial, friendly and expedient. My phone worked a couple of days after changing the screen then it didn’t. I called the Asurion representative that answered was very nice and took care of everything. I had my replacement phone in a matter of days. And all works great now.

Process was super easy and convenient. I used the online chat help once and was quickly given the answer I needed to finish the switch to my replacement phone. Website to start the process was intuitive and easy to follow and helped me get the process started.

Fast and efficient with Insurance. I ran over my phone Friday at 4 pm and I had a replacement at my door by 830am on a Saturday. I live in a rural Coastal town and at best was expecting a replacement on Monday. The store associates were also very helpful.

Hi, I just want to say that the service was awesome. It was a very quick turnaround. The customer service was great. I was back up and running in no time. It was easy filing the claim. I cannot express my gratitude.

The repair tech was a no show no call for the first appointment. I called in at approximately 8:30PM and was told to call back if I had not heard anything by 9:00PM, I called back at 9:10 PM only to find the office closed. Chris gave me bad info!! Called back next day, rescheduled appointments and tech no called no showed again. Called in at 8:50PM and spoke to pleasant young lady who was very helpful. She arranged for me to get a new phone and everything went perfectly after she intervened. GREAT EMPLOYEE, wish I could remember her name.

Called Asurion regarding phone replacement. Never received charger or headphones as I should have. Rep was very rude, kept over talking me, and laughing rudely as I was talking. I stated that items were missing and the Rep refused to listen. I do not suggest anyone call this place. My primary language is English and Rep continuously stated that she don't what I'm talking about or cannot understand the reason for my call. I told the Rep that I was going to leave a review and the rep said she did not care. They need to have training.

It was great. I was surprised by how fast I got it next day. And I would recommend this service to a friend and to do the claim was fast and to have it on my next billing cycle was a plus. Thanks you for it.

Very knowledgeable and courteous with my call about a phone. I appreciate how fast I received the replacement phone. I was told at ATT that 50 dollars everything no matter what would be taken care of. When we went to replace a phone it cost hundreds. Didn’t like being lied to but that wasn’t this company’s fault.

Rep I talked with on phone was very helpful. Once the link was sent to me... It took no time to complete.. It was next day I heard back saying it was completed. I received the new phone in two days. Very satisfied.

I was very pleased with the expedient service provided by Asurion from the initial step of filing a claim to receiving the device. The device was packed to prevent any damage. Professional and courteous service. Would recommend to others.

We rec'd the replacement in a timely manner. But the phone was a refurbished phone. There is a recurring problem with the speaker when it's on speaker. My granddaughter is trying to deal with it at the present time. She had several things going on with doctors and Medicaid. At the present time has to have a phone.

This is the first time I have had to use the insurance as my daughter's phone was taken. I was uneasy at first. I wondered how complicated the process would be. I my suprise, the process was very easy to understand. They were quick to get us our phone back. Thank you. No worries here.

Always outstanding customer service!! The agent cared about my needs and was very understanding of our circumstances, our phone was replaced in one day which was exceptional service. I would recommend Asurion and Verizon to everyone, I will never switch services.

Satisfied with your help in getting the right phone and quick service in shipping out the new replacement cellphone. We have received the new phone and have it up and running. I have used your service before and you continue to give excellent service. Thanks again.

The people were Great, timely, and accurate. Responsive. I liked working with them, made the entire experience workable. I went ahead and activated my old device thinking it would take days to receive the replacement device - but there was no need because of the timeliness of the response. Thank You, and your team. I appreciate the service.

The process was easy, I received my new phone super quick. The deductible was very fair. Asurion is probably the best insurance company for electronics. I would highly recommend using them whenever it is possible. The best insurance out there.

The new phone arrived the next day after putting in the request, very prompt service and the representative was polite and helpful. Good service and no complaints. We're sent to the right department and he handled the call professionally and was helpful.

Very good work. They gave everything I needed. Thank you so much. I am happy with this service. The treatment was Excellent, with high quality people, in short words they supplied all the concerns that I had. Thank you so much.

It was real easy to contact Asurion by phone. I wasn’t put on hold. The person was courteous and knowledgeable about filing a claim on the I phone. I was told how long it would be on shipping the phone. How to return the damaged phone. Also how much it would cost.

Great Service. Lost my phone, sent me new one. I totally messed up new one wit sms card. Then they sent me another new one and let local AT&T set up for me. Thanks so much for the quick service and all your patience!

Their brochure does not say that the Iwatch face is not covered. I was sold this warranty for a Iwatch. After paying them $15 a month for the past 15 months they now say that the watch face is not covered and it's a full replacement so it's $105 instead of $29 to replace the cracked screen. That's false advertising at best.

I’m just not very good being technically fixing anything. Assisting with live phone people on the phone was great and the return was almost as easy but I still had a really hard time with the automated system. That part was hard to work with and didn’t work for me.

I had a cracked screen in need of repair. Seems simple enough. I paid my $29 deductible & scheduled for a technician to come to my house because the nearest location for drop off is 40 minutes away. My appointment is scheduled between 7am & 9am. 9:05am no call, no show. I use the online tracker & it shows my claim has been completed & the work is guaranteed for 12 months. I call in, explain my conundrum & 22 minutes later my call ends with a same day reschedule (many excuses why they might not have come the first time, no solid answer) between 5pm & 7pm. 6pm & still nothing but I remain hopeful. I check the tracker & it now says that they're sorry my device was irreparable & to continue my claim, select the link. No one has come. How is it not repairable?

The service was great. The device arrived on time just like promised. I would be happy to recommend the services to my friends and family. Thank again for the wonderful service. The phone was very easy to set up. Have a great day.

Thanks a lot for taking care of the issue I had with my phone. I appreciate the upgrade. AT&T and the service of Asurion was great. I really like the phone & how thin its is. The service call was handled well.

I had problems reaching someone that could find my files initially... The hold times were terrible, the very first service rep could not find my claim and sent me back to Verizon. Verizon then called Asurion, connecting me to an older gentleman that could not have been more helpful!! I am extremely happy with my new phone... Thank you very much.

I needed a replacement device due to iPhone features being disabled or broken. I had no sound during calls & later found the WiFi setting would not allow to enable at all times. Very prompt response following an easy claim submission process. Got the new phone the next day.

The website was not user friendly. I misread much of the instructions and ended up having the phone sent to my office b/c it would not accept my home address. And it was set to deliver on Sat and I dont work on Sat.

Did good with the service. No complaints with the process at all for the phone claim. No status checks required either as the info came thru email. That is the way the process went by how it stated it would.

It took me over a week to receive my device and it was a very difficult process. I felt like I was a thief and no one believe what I was saying. Your service sucked and I doubt if I would ever use it again.

Overall, great service, excellent execution and very prompt and timely delivery of repairs. Definitely recommend this service to other members.

After the third phone arrived I was finally satisfied, but it took over 3 weeks maybe 4 weeks which was unsatisfactory! I hope that I never have this experience again. I can’t believe what I had to go this to get my phone replaced?

This was well handled. Timely and efficient! Only suggestion is to let spouses have equal control for emailing correspondence of replacement steps. Since we both work, it would be nice to allow email to go directly to person whose phone is in need of replacement.

Overall, service was on point. As with other times they were very professional and very nice. The replacement phone showed up quickly. Very quickly. The only issue is that the phone screen will go blank on some calls but it comes back after the call is completed. Other than that I am pretty satisfied.

Recd. the ins. phone the next day. Took it to the Verizon store and they were able to take the phone #'s and put them in the new one. Very happy with the outcome. Would differently refer Verizon ins. to anyone.

I placed my claim and received my phone basically 12 hours later. Very quick delivery and customer service was great with the set up. It was very easy to place my claim and the entire process was very smooth. Would recommend.

Everything about this submitted insurance claim went smoothly and as planned. No surprises and nothing was difficult. The most uncomfortable part of the entire process was just simply getting things back to where my other phone had been, but this had nothing to do with the insurance claim. Thank you.

Everything was handled promptly. Very pleased. The tech support was amazing as well and the instore personnel were very knowledgeable. Would recommend to a friend that this is a very useful thing to purchase when you buy your phone first..

I enjoyed the convenience of filing a claim on-line, great and speedy service receiving my phone the next day made this experience worth having insurance with Asurion. When I called for assistance with getting my phone set up, Maria was very helpful, very professional and was so polite which made the experience even greater! Thank you!

Working with Asurion was easy! I called and they personally helped me fill out the claim. I asked for help and they gave it!!! I wasn’t forced to go back online and struggle with the forms and my intermittent server!! Terrific customer service!

Associates were polite and professional. Services were handled promptly. I have already recommended Asurion services to others. I have had to replace several phones and appreciate the understanding and patience provided by Asurion staff.

Correspondence with representatives was easy. They explained return policy and steps to payments for easy replacement and return. I was very satisfied with their service and had my phone by next day. I would recommend this service for all phone users.

The person who help me was very nice and helpful. She did her job good and I didn’t understand whatever she told me to do. She did a good job. We were happy with the advice. We got the telephone and one day my son wear it one day to put to activate. The phone is very good. We were very proud proud happy with your guys' job. Thank you.

Fast and easy to make a claim and receive new device. Was very pleased with how quick I receive my new phone. I honestly thought it would take weeks before getting an answer and new device. Only wish it would have been new new. I got a refurbished one and that’s the only thing I wasn’t too pleased with. Don’t like that I’m paying a high deductible for a refurbished phone.

My wife phone went bad in Utah. We call you. You sent her a new phone. We were traveling and when we got home old phone started working a little bit but we sent it back in envelope. You should be getting it soon. Thanks.

My husband's phone was stolen and we were so upset & stressed, understandably. Thankfully we had insurance on the phone and Asurion made the claim process smooth and simple. Did all online and the new replacement phone arrived the next day. I would say that is excellent service!

I have 5 phones on this plan and the IPHONE 7 in particular seems to have a LOT of problems!!!! Asurion is always there for me 24/7. Such great customer service!!! Fast, easy and a joy to work with. Thank you to my last customer service rep, a woman that (name escapes me) that was excellent and went above and beyond for my needs. She made my experience with Asurion the best yet.

Fast claim processing and replacement of my daughter's iPhone within 2 days. This has not been my first claim with Asurion. Every claim I've had in the past was processed very quickly with a replacement phone within a couple of days. Excellent customer service; I insure all of my phones with Asurion. It is totally worth the cost especially when something unexpected happens.

I don’t know when was the last time I received such excellent customer service across the board and on two different claims. The representatives made each step of the process as painless as possible. Thank you! Replacements and repairs on something we use every day is hard enough, but having capable people to help makes all the difference.

I had a broken Screen on my IPhone 6. When I called the company, I was told to file a claim and take my phone and have it repaired and send the invoice to Asurion for reimbursement. When I filed the claim, I was then told that I would have to mail the phone to Asurion and have to wait for a refund of the cost of the phone. This would have taken several days, and then I would first have to purchase a new phone. I could not be without the phone for possibly 10-14 days. I wound up paying $40 to have the phone fixed and returned to me the same day. I found the contract useless.

The staff was very helpful and it was very easy to make the claim. The phone arrived the next day and I was able to track it easily with the FedEx tracking number. Also, I was informed through every step of the process. Thanks.

Very easy process. I was so upset that I dropped my phone and cracked the screen. Having insurance was such a relief. The people from Verizon were helpful and explained the whole return process. I am so glad they talked me into purchasing the insurance. Thank you.

Thank you for your superior service. The process to order and receive a new phone was extremely easy. And the new phone arrived within 24 hours. The process to return my old phone was made very simple because of the return packing box. Great job!

I would not leave a review this bad unless it was crucial. After 10 years of paying for Asurion insurance for four phones (regretting that now) we utilized it to replace my daughter's phone. She was heading out of country. We got the phone the day she left. She activated the phone, got on the plane and at her first stop realized the phone emitted a shock every time she made a call. Ridiculous waste of our money, dangerous equipment delivered To my daughter, and now she is out of country without a phone!!!

I would most definitely encourage all of my friends and family to get the insurance that you guys offer on their phone plan, fast, Easy, Smooth. My Brother and my sister both say they are more then happy about how fast you guys ship out an how easy the process is . Love you guys over ATT pro tech. I give my biggest Thank you and my upmost respect on how professional you guys are. ❤️❤️❤️

I called on a Monday late afternoon, to order a replacement phone for a Samsung Galaxy S8 Active that I lost. I was told that I would receive a S9 Active. I had fast & prompt delivery. But when I received my replacement it was a S9 not what I had been told. I called to ask why & make sure that I had the correct product. Then I proceed to used the online chat to activate the replacement phone & everything was supposed to be set & it wasn't. I had to call Asurion back & have them activate it correctly. Everything is working correctly now. Other than these two issues, I have not had any problem from this company.

Thank you for making the process smooth for me. Everything from Filing to the returning of the damaged device. The device I received was an upgrade from what I have and works perfectly. Thanks again to all the staff that made it happen.

Service was good. Had all my contacts, pictures and emails transferred to my new cell phone. Serviceman was very efficient and knowledgable. Appreciate that he was able to transfer everything over to my new cell phone. Service person was very professional, courteous and friendly.

I wish I would have called sooner to straightened out my abnormal large Bills. I think that updating the online site should be a priority. I've paid the balance on there for a year and I hope to get credited the overpayments.

Very good service. Phone came fast in the mail. New phone is in great condition. Switching over some things took time but not to bad. Operator on the phone was good. I could understand her. I thought the amount I had to pay was high.

Fantastic customer service! Super easy to work with and answered all of my questions. Extremely fast shipping. We opted for a replacement because my daughter’s phone was dented and the camera lens had a crack. Replacement device is brand-new, exact same phone. Very satisfied!

Great experience! Fast delivery and easy to file the claim. Package arrived with clear directions to send old phone back and even had a strip of packaging tape, I mean who has that. Lol. I would recommend Asurion for sure.

The process was very easy! Filed the claim and got my phone within 2 days! Fast delivery! And the customer service agent that helped me activate my phone was very nice and helpful! She even helped me download a app that helped me save my photos for free! Thanks again!!

Very fast and very fair for a claim. Not sure I could live without the insurance as my wife has used it two times now. I have also used it two times as well. The camera lens broke, and the battery was failing as well. Thanks for the quick shipping!

Very happy with the service, shipping was fast, had no problem at all. Very very happy with the whole process, was easy, not hard to follow the instructions to make the claim. Very easy to use. We are very very happy with the whole transaction. Thank you!

I filed a claim and it was approved. They said my replacement would be here within 3 or so days. A week went by and I never heard anything. I checked on my account and it said canceled. No one ever called me or told me or was going to. I had to call them and confirm, "Hey yeah I'd like a phone because mine is broken and I pay you every month."

We did a replacement for my son’s lost phone. We were having trouble getting it to make/receive calls. It took three calls before I finally got Olivia, who was the most helpful in resolving our problem. She was very kind and patient. Thank you Olivia!

Phone arrived within the two days as promised. The directions were clear and easy to understand for setting up the new phone. The replacement phone was in perfect condition with more data space than the one we needed to replace.

AMAZING service if you CALL DIRECTLY! Fast, accurate and polite. Phone came. Turned it on. All my stuff started copying to the new phone like magic! Couldn’t believe how EASY that was! They even made the return dummy-proof. I simply handed the box to my mail carrier and it was done. Don’t even bother with the online method because it’s too confusing and you will be rejected. That’s the reason for only 4 stars.

Courteous and fast, overnight shipping and clear instructions to set it up. Process of filing the claim was self explanatory and a quick response. Asurion provided an envelope to return the damaged phone to them. I have used Asurion in the past and will continue to protect my phones with them.

Quick and easy. I had no issues. Everything went smoothly. Would recommend it to anyone. Was easy to do online and got emails with updates. And everything came quick and was able to go to the post office to send things back.

Phone was stolen and Asurion replaced it within 2 days. This was only 2 months after the last phone was damaged and replaced. The deductible was $200, but that was better than having to buy a new phone. The high price of phones nearly demands that you need to buy insurance. The same goes for health care and health insurance. It's a scheme between the insurers and the providers of the phones. High priced phones drive people to buy the insurance plan, it's a win-win for both of them.

The person that helped me was very helpful and answer all of my questions and I would definitely recommend AT&T... and I just want to thank the person that helped me with my service. She was very nice and patient.

Great experience with the company. Didn’t expect to pay so much of a deductible. Hopefully in the future you guys can find a way to keep that cost down as I already pay a monthly charge to have the peace of mind to know if anything happen my phone is protected.

My daughter's phone was stolen and their response was pretty quick - probably would have been even better if it wasn't over a weekend. They shipped it on a Monday and it arrived the next day. Claim process was pretty simple.

I was very happy with my experience. My daughter's phone screen was cracked. Asurion had it repaired for my agreed on fee, but the phone stopped working less than a day later. Asurion replaced the phone with a brand new one at no cost to me.

When I’ve had to file claims on devices, Asurion is always so fast in sending replacement devices and filing the claim is so easy to do. I’m always thankful for their services. I’ve never had a problem with a claim.

I followed the online process and it was as easy as pie. Asurion took care of me and in a timely fashion. Great Insurance company for not just your phone but other electronics as well. I highly recommend you use this company.

The replacement was quick, smooth, and very little effort on my part. Only disappointment was I had to go to a smaller replacement watch. I was used to the 42mm and had to go to a 40mm, but it is a very nice watch nonetheless. I was glad I carried the insurance coverage.

I broke my phone late on a Tuesday night. I went to Verizon the next morning who referred me to Asurion once I found out I had an insurance plan on the phone. I submitted an online claim with them WHILE on the phone with a Customer Service rep for Asurion. I am then initially told that I will receive my replacement phone on the same day Wednesday night between 5-7pm. I first thought this is too good to be true and WOW was I right. At 645pm I receive a call from what I imagine to be an Asurion warehouse/shipping department as they tell me they do not have my iPhone in stock and will have one out to me Tomorrow, (Thursday) at some time before 7pm and that I have to sign for the package.

The claim was extremely easy to submit, communication was always very clear, and the delivery of our replacement phone was super quick! We even had our replacement phone in less time than they quoted. I am super happy with my experience with Asurion!

I dropped my phone in water, and destroyed it. Verizon reminded me I had insurance on it, and gave me the details of starting a claim. Within 2 days, I had a new phone. It came with reminders of all the apps I had on the one I dropped. It was great! Thanks ever so much!

I successfully filed a claim with Asurion for a replacement of my iPad Pro. I paid the deductible and was notified that delivery of the item was scheduled for the next business day (2/10). Later on 2/10, I receive a notification that the shipment is delayed. However, there is no tracking information. I contact Asurion via chat and engage four different times until I am advised to call another number for resolution. The solution is to either purchase the device and submit a claim for reimbursement or wait for the company to issue me a check. Both options require seven to ten business days to process. Not once, during any of these conversations, am I informed that the item is not in stock. I was told that a call was made to the fulfillment department and research was being done. I was also able to confirm that my account was debited on 2/9/2020 for the deductible.

I had an issue with my phone where the speaker quit working. I was in and out of the ATT store with my replacement ordered in less than 30 minutes. What a great experience! Everyone was so kind and knowledgeable. I would recommend anyone to use the ATT store at Juban Crossing!

They must have a better customer service. Claims should be made in person with an agent who gave you explanations or solutions. I made the claim online and the page is not efficient. At the end I did not use the equipment that they sent.

We are pleased with the process (prompt service) when replacing a damage or lost phone. I do feel as though the deductible has become a bit too step at close to $200. I would think that business from Asurion would grow (monthly payments) represented by multiple new customers if the deductible were lower. Otherwise, I'm glad to have our devices covered by insurance. Thank you.

Everything went great. Phone arrived quickly and works great. Thank you for your quick response and getting my phone in a timely. One problem at first is the lady said my find my iPhone wasn’t turned off but it was indeed turned off she just couldn’t see it on her side yet... But I waited a while longer and I was able to submit my order because the system must have updated. Thanks again!

My contact with the representative was very helpful. I was given instructions as to what I needed to do to file claim. He wasn’t intimidating nor condescending although I asked a lot of questions. Great experience. Asurion has always been great.

The entire process, though perhaps dreaded at the outset, was just really great to go through (despite the broken iPad screen!). Certainly makes me glad I had the insurance for this purpose. Communication from Asurion was first-rate - very proactive.

My new device was perfect, amazing price as well. Asurion also gave me a great amount of time to return my old device. I was out of town for seven days, and wasn’t able to mail my broken iPhone 11 right away.

Technician at Verizon had a lot of patience for me and treated me very respectfully. I'm not young so not very proficient with technology.. In addition, someone walked up to me and greeted me very quickly upon my entering the store.

The process was quick and easy. I had the device in a timely manner. When received I was able to transfer apps, photos... from damaged phone within seconds. I was able to use the phone was like I never had an issue.

I appreciate the quick responses to the many questions I had related to the replacement and condition of the current phone. During the call, the staff explained the available options presented by the staff. The quick turnaround was also appreciated because I was only without a workable phone for one day (Sunday). - MJ

Quick response! Ended up keeping broken phone because my son didn’t want to lose status of his games on his old phone. Couldn’t figure out how to transfer so I just sent new replacement back! Thanks.

Courteous and knowledgeable rep helped me. Process was fast and simple and we received the phone very quickly. I was very pleased with the service provided and would highly recommend this service/insurance to friends and family.

Phone was lost/ stolen. Called Asurion to file a claim. The claim process was no problem and no hassle. Got the replacement phone the next day. I was pleasantly surprised at how quick they responded. Would recommend them to anyone.