Asurion Reviews

When trying to file a claim for Verizon when my phone malfunctioned, I completed through step 2 and it asked me if I want to register the device. I click, "Yes," and it brings me to a screen with no option to move forward. There is no, "Next," "Continue," or "Okay," button. No button at all on the screen. I cannot continue to file my claim. Very disappointed.

The process to replace a lost/ stolen phone was very easy, the claim was approved almost immediately, and the replacement device was shipped to my front door within days. Once the new device arrived, there were helpful instructions to activate the new device. Overall service was a great experience.

Quick replacement of cell phone device with all needed accessories. It even came with a new charger, not expected but nice to get. Also, came with pre paid envelope for return of damaged device. Very easy process to request replacement and return old device.

Asurion if fast, thorough and organized. I received my replacement phone in one day with activation and reloading apps in 15 minutes. The initial reporting of the loss was also quick and efficient. I am very pleased with service and professionalism of Asurion and highly recommend them.

Really really happy in how quick my phone came in. So far my phone works great. Every time I called and talk to a live person, they are really nice polite and I they are honest. They gave me comfort that if anything is wrong with my phone, it still has warranty, so that is really nice. Thank you.

Awesome customer service and extremely efficient to provide new phone! I had the best representative- she was outstanding. Second time I have gone thru this process once before, great service then and Asurion has actually gotten even better. Thanks Asurion!

I have no complaints at this time. Would like to say thanks for such excellent service. I was truly satisfied from start to finish. The representative was very knowledgeable and I’m most likely to recommend this company to other family and friends.

Very helpful and accurate. Very professional. Explained everything to me. Friendly and answered all my questions. Device was delivered within 24 hours and very accurate instructions on how to setup new phone. Everything was in box to return broken device. Thank you for your kindness and help.

I received the phones in a timely manner, all questions answered properly. I made a claim on Friday and received my new phone on Saturday. I did have some issues transferring my stuff over because my issue was the charging port, so I couldnt use the cords to connect my old phone and new phone. I would recommend Asurion to anybody, backing up my new phones where done efficiently and quickly. Very pleased. Thank you.

Got sent a refurbished device twice before getting my full refund back on my device. Was so disappointed in getting 2 refurbished devices after being assured I would get a brand new, as well shipment was assured to be there in 24 hours, didn’t arrive until 72 hours later. Completely disappointed with Asurion, and I sell asurion logistics in my metro by T-Mobile stores as a third party insurance provider Myself. I don’t know how I feel selling this product in my locations any longer.

Quick and easy to file a claim and get a new phone. I do, however, wish they would have given the option just to fix the screen problem, as the deductible for that is cheaper and it was only a screen problem.

I received the replacement phone the following day. Well ahead of my expectations. My experience was excellent. The technical support I received from a Mississippi lady was very professional and she was very knowledgeable.

Fantastic service all around. My phone’s screen was faulty and after one phone call, a replacement was on its way. I had a new phone within two days for no extra cost. Incredibly glad I picked Asurion for my insurance provider, otherwise I’d still be using a broken phone.

It was very helpful and he walked me through the processes to work my phone. And it was great that he can help with my phone. Now I am able to use my phone and receive and calls and messages. Thank you.

24 hours replacement service, even the hard times due to the COVID-19 crisis. Very reliable. Easy and fast process. Glad I take the time to insurance my phone. My onIy comment it's about the deductible price increase, I don’t remember I’ve been informed on the rates going up. I would definitely recommend Asurion insurance.

I took off my screensaver and was going to put a new one on right away and dropped my phone while it was off. Ugh!! The screen not only cracked but the edges were sharp so I couldn't even touch it without getting my finger cut. I called Asurion and was sent a better phone right away (mine has been discontinued). My deductible was unbelievably low. I received the box with a new phone and it was easy to get up and running. I mailed my old phone back in the envelope provided..easy peasy!! Thank YOU so much for the great customer service.

You pay for insurance to help alleviate costs if the unexpected occurs. Asurion charges you monthly fees for insurance and then as much as they can if you happen to need their services. $80 for screen replacement that voids the water resistant guarantee of phones then $200 for a replacement phone (if you're lucky), but it is refurbished and doesn't work so you have to play phone tag to get a working device. After two phones that don't work you can no longer request a refund and must continue to play this game until you get a "working" phone. Impossible to work with and completely unapologetic in their work. I am cancelling my insurance and would honestly rather deal with getting a new phone than deal with their nonsense.

The phone came quickly and service was great. The only problem was that the charger sent with the phone does not work. Is it possible to send another? When I tried to use the charger it didn’t charge. Thank you.

Quick delivery and refurbished phone was in good condition. Small issues at the beginning with slow response and screen not correctly calibrated but seems like they got fixed after completing set up. Will continue to use and report if any further issues come up with time.

You guys were great. You guys got my device to me fast and easy. I love how I can get it and then pay it. Make way easier on us. I will recommend my family that we should always have insurance on our device.

Very quick process - would definitely recommend! Very easy to work with. Great and awesome delivery. Very easy process to return the old electronic back. I will definitely use this again. The service was over all great and very easy.

When I was getting ready to return the phone I lost it, what do I do now. Is the claim basically the same. I like the new phone and thanks for being best. I got my point across and I cant text anymore. Thank you again.

The customer service representative was very understanding and knowledgeable. She was finished my claim within minutes and offered me a beautiful new device.. I’m so very glad that I switched back to a Asurion. I am pleasantly surprised with all of the improvements made while I was gone. I had left because I was not satisfied with the customer service but now it has gotten so much better.

I called because I cracked my screen and it left a big black spot on the glass. Being stuck at home the last thing I wanted was to be without a phone. I called and was told I would get the new one in 3-4 days and to my surprise it arrived in about 18 hours! They made it simple to return my old one with step by step instructions and all I needed in the box. Thank you for all your help and great service.

The whole process was very pleasant, since start to finish. They gave me a solution right away and there was no hassle whatsoever. I am definitely happy and pleased with the outcome. Everything was done online which made everything even more convenient, especially with everything that is going on right now around the world.

My step daughter's phone was broke & she lives in another state. The issue was handled with no problem. The phone was replaced and everything works fine. The process was easy. I am very pleased with the service received. Excellent service.

Process took a little longer than expected, although that was due to circumstances beyond yours and ours control. Once all things were confirmed to be transferred returning the old phone was easy. Hopefully we get an acknowledgment that phone was received.

Claim time to receipt of new phone -- 3 days. Faster than promised. Great service. Intuitive instructions and guidelines for setup and migration was Easy Peezy!! Discount for not filing a previous claim was a nice and welcome surprise!! Glad I took out this insurance.

Thanks for making this so quick and easy! My Wife broke her phone and you had fixed my issue and we received her phone the next day! I was amazed at the speed you were able to help, even in the middle of this crisis.

Service was superb! Device fell in water on Tuesday evening... I called Asurion on Wednesday afternoon... Asurion rep was very sharp... New device was overnighted to me... So in less than 24 hours from my call to Asurion, I had received the phone and had it operational. Incredible job. Thank you.

Really great service! My only issue was getting my address to be accepted. The online system was very picky about my address and would not take my 911 address. I had to use my old one, and I had to put spaces in unusual places for it to be accepted.

I would recommend to a friend in a heartbeat, they were well experienced so I wouldn’t run around and not using their business. They are fast with everything they do. So I strongly recommend Asurion to anyone who would like to try them.

Filing the claim was very easy! Shipping and new device set up was a snap, I live in one state (Wi) but my daughter is a student in another (OH). Even without being present for her... she was able to set up with no issues.

The phone came next day after claim was made very pleased with the new phone and experience. I also received text message updates and email updates on the status of the claim as well as tracking information which made the process a less confusing.

Pleasant experience and all details were handled correctly and promptly. Thank you! Our relationship with Verizon and Asurion has lasted for many years and have never been disappointed with either. The process is user friendly and functions as promised. We appreciate the very positive relationship with you and your customer friendly process.

I honestly am amazed at how quickly my claim went through and how fast I received my replacement phone. The claim process was super easy to get through. My new phone was delivered the next day! The only reason I'm not giving it stars is that the transfer process failed. Normally I could see it being very simple. But in my case when the screen is shattered and you can't see anything you cannot press the right keys or see anything to transfer your info.

I thank y’all for helping me and my fiancé, I’ve been with you guys next month will be 14 years, and you all have been a bridge over troubled waters. I thank y’all for all you have done for me and my fiancé. Thank You So Much.

Smooth transaction and fast better service than expected. Great and professional person on the phone. I got an upgraded iPad way newer and higher specs than the one Replaced. Will recommend to anyone. Fast delivery by FedEx. Completely happy with transaction.

Entering claim was easy and receipt of new phone right on time. Return was easy as well. Everything lived up to my expectations. I am pleased with the service I received. I never want to be without insurance on my phone.

Very satisfied with service and pleased with the efficiency of delivery of the replacement device. Would highly recommend to family and friends. Very satisfied customer. Also very helpful that I was able to add payment to my bill. Very convenient.

Great Experience! Everything was self explanatory, easy to do. Will definitely carry this on all of my phones and recommend to others. I was able to complete everything within 10 minutes. The new phone came the next day. Great company!!

Very professional and efficient. Online tool is very useful and helps tremendously. I did have to call in because there seemed to have been a glitch with online, but the customer representative was so helpful and resolved the issue. Thank you.

Very happy that I got the phone the next day. Not happy that I didn’t know I had to pay $250 since I had a claim in August 2019. Was a bit too much... In times like today with the Corona Virus $250 is a lot of money..

The process was easy and fast. The website was easy to use. The questions to diagnose the problem were appropriate and the options to address the problem were clear. Ultimately I had to get a new phone. The cost was reasonable because I had insurance. I would highly recommend getting insurance because of this. It's especially viable when the phone is paid for. The financial hit is tolerable when you have insurance and you are able to potentially upgrade to a new phone.

Every step was smooth. I didn’t need to call, all steps including service chat was online. Plus I got a discount on my deductible. Good experience overall. The return process was also simple. Although the shipping receipt starts return instructions found in the package but I did not get one. I figured it out on my own but perhaps instructions should be printed on the back of the shipping receipt.

I received my new phone within 24 hours! Awesome service! I was on hold for way too long twice, hanging up both times. I thought I must be able to submit a claim on-line. Very easy! I’m a very happy customer.

All good! Everything turned out fine. I really liked how fast I got the new phone. Easy set up, quick response. Person on the other side knew exactly what they were doing. Way better than what I have experienced in the past.

I have used Asurion for phones, jewelry and concert ticket purchases and so far so good. This last transaction to replace a broken phone went smoothly and the customer representatives were all caring and helpful. The replacement phone came in 2 days and we immediately send broken one back.

Pretty easy process and fast delivery of a new replacement. I did everything online and the next 2 days, the placement was at my home. So I got online, filled out the information online and that was very easy.

I tried to transfer contacts, photos, etc. It didn't work. Might have been me. I activated the new phone and both phones didn't work. Again my fault. I took the new phone to AT&T. They turned off the phone and turned it back on, that fixed it. I have 10 days to return the old phone. It is taking me longer because I am writing each contact down on paper, then I will send it in.

Great service and prompt. Due to the corona virus we thought we would have issues with delivery. Thanks for fast services, my husband has a In need of his phone ASAP. Very demanding job with phone calls frequently.

I had a great experience. I'm so glad that I was able to deal with such amazing people through this whole ordeal. Thank you so much for the end result. I'm very happy. Thanks also for being so prompt on every phone call. You definitely met every need.

This was very easy to do. Wonderful customer service and help on transferring my old phone to my new phone. Highly recommend to all of my friends and family, bought insurance on my other two phones as well. Thank you for all your help with replacing my broken phone.

The claim process was very simple. Assistance from local ATT store to find Asurion contact info was needed as the ATT website was difficult to find. New phone arrived within 24 hours with good directions for transferring data from old phone.

When I first filled out the claim, I must have not clicked a box! After several days of waiting, I finally went back and reviewed my claim - It had not been finalized! After completing, my phone was here in 2 days. I was expecting a new phone and not refurbished, but we'll see how it goes. Thanks!

Asurion made it very quick, easy and painless. I thought replacing a phone would be hectic and involved me being without a phone for a little bit, definitely not the case! I filled out the online case, which was very short and painless, the emailed me and said a phone was on its way already. When it arrived... the set up was just as easy and simple.

Great service quick delivery. Very understanding and friendly. The only thing I would change is that if there was a way for customers to be able to update address for delivery that would be even better. With quarantine I had to change delivery address for replacement. I ultimately had to chat with agent but that agent was friendly and helpful.

My New phone was sent same day as the claim within a few hrs. I got it the next day and it was easy to set up the new phone. I would recommend your service to family and friends. I was very pleased with the experience.

I am very appreciate Asurion insurance. They fast to reply and shipped for me new device to me overnight. I will tell my friend and my family. They will buy Asurion insurance for all devices when you guy open new account with ATT or Verizon. They are good services. Current coronavirus crisis and social distancing.

Phone broke and the replacement arrived the next day. I wasn’t out through 1000 questions of what happened and the representative was Knowledgeable and professional. I will Recommend Asurion to absolutely everyone. Thank you Asurion!

It was easy to do the claim and got my phone fast. All I did was to fax the paperwork to the number you provided and a copy of my driver's license and got the same exact phone I had before. Switch my SIM card and that was it.

Called to ask questions in regards to a recent purchase. Had concerns about the product. Questions were answered and replacement sent promptly. Could not ask for better service. Representative was very polite and understanding. Would highly recommend to family and friends.

Phone replaced in no time. Set up technician was awesome and very knowledgeable. Everything was very easy and I am satisfied with the outcome. The replacement phone works well. I will continue to use Asurion - technology breaks sometimes and it is great to know this company has your back.

Submitted my phone claim. My claim Processed within 12 hours. Phone received in mail in 2 days. Directions on how to set up new phone were great. Erased old phone. Sent back in provided return box with provided shipment label and postage paid.

The insurance claim was very easy to fill out. I had absolutely wonderful experience with this company. Had a replacement in one day for a total cost of $9:00!! This is the second time I have replaced a phone through them & had prompt service both times.

I couldn't delete everything because my phone wouldn't let me but everything was great. The phone in which I received got here in a speedy time and I enjoy it. Thank you. Thank you. I would happen to recommend this company to others.

Thank You Asurion! You were extremely helpful to me in my time of need! Your Service was excellent. I received prompt attention in a very timely manner. You were there at a moment's notice for my emergency! Asurion is accurate and clear about what they can provide for you. Customer Service is very important and it tell a lot about your Company. I am satisfied and I would definitely used Asurion again.

Thank you so much. Someone stole my phone from a locked cabinet at work. You helped me replace it during the time that the factories in China were shut down. I appreciate that very much since it is my only form of communication with my family.

I have reported the cell phone that was stolen out of my purse at the hospital. A police report has been given as well as Asurion assisting with previous and past phones and computers being reported and investigated to help assist with the one illegally wire tapping and causing the device to be affected and causing problems with use of device as well as identify theft. Please continue to report for legal purposes. I also left a voicemail on the recorder when ordering new phone with Verizon.

The replacement was easy and SUPER fast delivery. The new phone came the next day! It was easy to navigate and file the claim in a very user friendly way. The replacement came intact with easy instructions on how to send the broken one back with label and tape to seal box.

Our experience was excellent and money for insurance is worth the monthly fee for peace of mind and for the pocketbook. We received the new phone within a day of filing the complaint using online filing. The phone arrived in perfect shape. Because we had not had any claims in over a year, the out-of-pocket expense was well under $100. I will always insure all phones.

When my 4 yo accidentally cracked his iPad I was very nervous on what was going to happen.... But this was a Very quick process and got a new device in just 2 days! So happy!!!! Was able to do it all online (which I love)!

It was easy to connect with Asurion, and I was surprised that they were willing to send someone to my home to replace my screen. Unfortunately, either the screen was defective or he broke it while installing. Trying to get further service was very, very difficult. I was passed from person to person. They tried to charge me more now...for a replacement phone...which I would not have needed but for the defective screen or technician breaking. After many hours on the phone a manager made decision to send new phone without charging me for it. Happy that I had insurance, happy with final outcome...but still intensely irritated over it taking so many calls and so many hours to reach the conclusion.

I'm very careful with my phone. I had this particular phone for 3 years and accidentally and not knowing crushed it in a folding chair. My phone was gone and Asurion sent another phone just the same model in 2 days. I was so very happy to get it so fast. Thank you for your speedy help. Regards, Susan

The initial experience with a third party company to fix my broken screen didn't go well. I then called Asurion and spoke with a very helpful young lady who solved the problem within 24 hours. I had my phone up and running as good as new.

It was impressive!!! I started a claim on Monday eve and by Wed noon my replacement was delivered. Right on time. The people at the call centers were very amiable and helpful. I felt myself very well attended and all my concerns were handled with respect and answered clearly. After receiving my unit (and not being very techy), I called your Call Center and the person that took my call again was very helpful, patient and savvy to handle all my questions until I was 100% up and running. A follow up call was given back to me in 15 minutes to verify that everything from my end was ok. This is the best Customer Service Support I've received ever!!!

The only thing that needs some work is your claim system. The phone is difficult if not impossible. The online claim wouldn't go through. We finally did get through on the phone. Frustrating to say the least.

I was very pleased with my service! My customer service representative was great and my watch arrived a few days later. Thank you so much for making this an easy transaction. I cannot express my appreciation enough. Keep up the good work in making thing easy for your customers and their families.

Great and quick. Had my new phone the next business day and everything to return it was in the box. Never had to leave. Esp with all the craziness with the covid-19 happening, exceptional service. Would recommend to anyone. Thanks.

The charging port on my old phone was broken and I called to get it fixed and they sent the same phone size and all in 2 days and the packaging to send my broken phone back was very quick and easy. Everything came in super quick and they even included tape to resend the broken phone which was amazing.

Response time was very quick. Representative was very courteous. Replacement phone seems to work well. Only issue we had, was we couldn't open the part to get the SIM card out of old phone; & put new SIM card in new phone. All ATT stores are closed due to Covid-19, so we had to go to Walmart, so they could do it for us. I would recommend you include a disposable pin device with the replacement. We tried a safety pin, & it didn't work.

It an easy process and got my new phone next day. Customer service rep provided 5 star service. I would recommend them. At first it was suppose to be a glass replacement but the service tech also noticed a crack on back part of phone. I made one call and it was that simple.

After having the original problem with the home button on my iPhone there was not one other problem that I had experienced!! Asurion was easily contacted through Att. A replacement was sent to me (an upgrade) within a few days. I was able to connect with a representative who talked me through downloading from one phone to another. A follow up text with instructions of how to make sure that my old phone information, etc. had been totally deleted. The return of the old phone would be sent back in the original box that I received the replacement in. It was so simple and I would recommend to my family and friends!

New (upgraded) phone arrived in 2 days. My phone was no longer available and it was upgraded at no extra charge. New phone arrived as good as new. Easy to activate and return. Even included tape to seal the box.

I couldn't be happier with my replacement experience. I lost my phone on a Sunday during this pandemic. I placed my order early Monday morning and couldn't believe how quickly I got my replacement - the next day! I called and set my phone up quickly and was back in business. Couldn't be happier.

Great friendly help. The Gentleman I spoke with was very kind and helpful and patient with all of my questions. He referred me to another department who could help me with my iPad which is linked to my telephone but that department had me on hold for such a long time that I had to hang up because we had something to do. I will have to call back at some point because my iPad still isn’t correct.

The service was quick and easy. My tablet shipped in perfect condition in less than 3 days. The packaging was very light. It was a very simple return process I gave it to my mailman. My iPad was very nice, band new, no damages or scratches. They also simply explained how to delete the other tablet. Thank you.

I have an iPhone 7 plus I bought over 3 years ago in almost new condition. I purchased the insurance plan to cover the battery. I use to go day or two without charging the battery. Now I have to charge it two or three times a day. I spent almost an hour on the phone with a claims agent and they determined I did not qualify for battery replacement by the policy. But they will replace my phone for $200 (deductible). Two plus 2 does not equal 4. It is cheaper to replace the battery. I do not want to replace the phone. What is wrong with this picture. I looking into another Wireless phone insurance plan.

When I called customer service they immediately resent the email I overlooked the first time that had the e-card in it.

It was quick and easy to get phone replaced. I was hesitant getting the insurance to begin with but it was worth it. AT&T doesn't sell the phone that we had already but they got pretty close with the Samsung galaxy s8 replacement.

Thanks! The service you provided was great. The technician was clear and understandable and was able to understand my problem and solve it quickly. That's unusual these days and I'm quite pleased. I would have no problem recommending you to my family and friends.

I love how easy and fast things to have your phone. But I think y’all should have a place with to pick up if you miss your deliver. Sometime we work out to many hours we can’t be on time to receive it.

Excellent service. I called last Saturday because my phone was damaged and in 2 days had a new one. The people that attended me were very kind and always tried me to feel comfortable with my claim. Great experience!!!

Hello... Very painless but I was wondering if the representative could offer paying the difference and getting a newer model. Instead I automatically got an exact replacement and nearly a month later found my old phone and now I have two OLD phones. Sure wish I had been given the opportunity to upgrade. Thanks.

Phone was not properly working and it belongs to my granddaughter, for safety reasons I wanted to make sure she has a phone for emergency purposes and/or staying in contact with us while she is at work or on her way home. Asurion representative provided us a with a remarkable service and explained the process for a replacement phone. We received the phone in two days.

Very helpful and cared for her customers. Very pleasant to talk with. And had all the information I needed at her fingertips. If she didn't know the answer she talked to someone that did. I wish I could talk to her every time I had a problem.

Process was good and went well. Was not crazy about the return or else email when the replacement was just sent. Overall very satisfied. We would recommend this service to others. Thank you for your help and support with the process.

My claim was quickly approved. It was simple to fill out a claim. I received my replacement phone in less than two days. I’ve worked with Asurion before and I still enjoy their service. I appreciate the service during these times.

The claim was approve and delivered to me in less than 24 hours! I didn’t expect a phone overnight but hey it’s possible with Asurion. I am so glad that I have them or else I would've been waiting in the Apple lines or a phone recovery place.

Phone arrived on time and quickly. The phone was in great shape. Battery function and capacity was 100% so they must have installed a new battery as this was a refurbished phone. It took over 3 hours to activate the phone with Verizon though so I don't know what the problem was on that end. But I was finally able to restore my phone from my iTunes backup and it works fine.

It took 3 replacement phones to get it right and too many hours invested to be anything but very dissatisfied. I was eventually offered a new (as opposed to refurbished) phone, but they had none and could not tell me when they would have one. Over automation of their "customer service" does not serve them well. I have advised management of my carrier that their vendor reflects poorly on them.

The person who managed our support was friendly, helpful, and cleared up our issues very quickly. I've been very pleased with the service I have received since I added the insurance to my phone plan. Highly recommended for anyone who is interested in this program.

Terrible program!! The motherboard went out on my phone, so the AT&T store worker submitted a claim on my behalf. While I received email confirmation that the claim had successfully been submitted, there was no follow up msg regarding shipping. The next day when I called Asurion, I learned that the claim had been cancelled, without notification. At the end of that call, I was told that FedEx would deliver the next day. No phone again. In another call, the next rep couldn't explain what happened but my claim had been cancelled (again, without notification). A third time a claim was initiated and I finally got a phone FOUR days after my initial contact. What arrived was a refurbished phone! So I paid for insurance for 20+ years, then paid a deductible, had an incredibly frustrating experience and got a used phone I could have purchased on Amazon. I cancelled my insurance this morning on all devices. Here's me giving you the courtesy of notification.

I am very satisfied with how quickly my claim was handled. My replacement phone came the next day and was very easy to setup. All of my information from the old phone transferred to the new phone within minutes. I would use Asurion again as that is why a person pays for insurance.

The replacement was perfect and I'm glad I got insurance because things happen when you have kids as users. I would have had to discharge a lot more. Had enough of this insurance. It was the pushover. You're making the decision to get this device knowing that it's insured. You guys did a great job.

The Asurion reps that assisted me were helpful and friendly, and they worked diligently to get my problem resolved. They worked hard to make sure I had a working phone in a timely manner. They are reliable and follow through.

The website was easy to navigate, the replacement phone arrived quickly and functions well. I would suggest that the information regarding not removing the battery from certain phones be more prominently displayed. I found it only on the return envelope. Otherwise, well done.

Every moment was great with the return of the phones and then the upgrade of the new phone. Smooth like wine. It was so hard to talk to anyone when they couldn't hear me because of the speaker went out.

Lost phone that needed to be replaced. There was issues getting phone to work. Had to get replaced phone replaced. It was quite a delay and had me going to Verizon store who could not help me. Asurion said verizon had to fix it, verizon said asurion had to fix it.

My wife made a mistake and washed her phone. When she realized it was in the wash machine it was too late. We got online and put the claim in and before we knew it it had shipped. GRATEFUL FOR LITTLE DOWNTIME!!

I called and gave information of what happened and phone got ran over and it was crushed. You did a fast replacement and great customer service! Thankful for having the insurance. God Bless! Have a blessed day!

Asurion handled our claim quickly, and with kindness. They walked me through everything, which was barely nothing. It was so simple. It took only 3 days to receive my new phone and that was with a weekend in there. I’m very pleased with the service by Asurion.

Our supervisor was having an issue with his company cell phone and we were able to get him a replacement, very fast. With the online service, we were able to submit the claim and get the steps to transferring and activating the replacement phone very easily.

It was a little bumpy at first due to some information miscommunication (wrong email address, received iPhone X instead of XR, confirmation email wasn't clear about having to call to confirm which lead to weeks of waiting because I didn't know I was supposed to call again), but we eventually got everything sorted out and we're very happy with the replacement!

I had a great experience with Asurion. I ordered my replacement phone and it was here in 2 days. I sent my damaged phone back and they applied to my account quickly. I will continue to use asurion when needed.

Yes, you were very helpful and expedited my claim perfectly. I would refer you to anyone interested. You answered our questions professionally and accurately. I hope we do not have to file a claim again but if we do we appreciate the way we were treated.

Your representative that worked with me through IM service was WONDERFUL! She took care of my complicated request with ease. She helped me get the new phone set up and helped me into swapping over one phone to another on the account so that I could provide my mother with my old phone and I took the new replacement. A+.

Customer Service Representative was EXTREMELY pleasant, kind, nice, helpful, etc. I really can't say enough about how well my situation was handled. That was, hands down, one of the best experiences I've ever had dealing with someone over the phone.

Very good service. I had my phone the day after filing. The phone is in great shape and I haven’t had any problems out of it. The only negative to the situation is the cost I pay for insurance every month and still had to pay a chunky amount.

I had an great experience. The person who helped me was awesome. He went above and beyond to make sure my every need was met. I really wanna express my gratitude for that. I will recommend you guys for life.

Wonderful experience. Person on phone was very concise, helpful and thorough. Phone came quickly and was back in business before I even knew it. I am so glad we have Asurion... Couldn't or wouldn't want to have a phone without it. Thank you for your great, painless and prompt service! Much appreciated!

Fast Service. Easy Activation. Polite personnel. Can't return damaged phone until we can get out due to self quarantine for Corona Virus. Hopefully we can send in the next few days. Thank You for your fast cooperation in this matter.

Very fast service. Thank you for great service. I recommend this ins. to all cellular customers. Truly impressive and surprising to someone’s who’s never had to file claim. As a physician I need the connection. My phone was totally destroyed and this helped very much.

Great customer service and quick response on sending items!!! Also the process for this claim online it’s very easy to do and at the same time their phone service it’s great, I had a question during the process online and they help me right away!!! Thank you.

Personnel were able to listen, problem solve, and take action when this matter could have easily went to Court. Great resolution!!! Personnel were extremely competent. When promises for action were made; those same promises were kept, beyond what was expected, and earlier than I thought possible.

I got my phone fast. it came right to my door and it was easy to set up too. Thank you for all your help. Great service. I love Apple. They always make sure customers happy. I look all the features too. Again thanks so much.

My phone broke last week during a pandemic. Which I thought I'd have to wait to get a new phone but it actually shipped the next business day which was pretty nice of them considering. My only issue is I wasn't allowed to pick a phone just the one option. Also I wasn't informed it was restored phone and shouldn't have to pay $112 deductible but what can you do. Overall it was a good transaction.

The insurance claim process was straightforward, and the service was prompt service. I was wary about the online submission, but this made the process easy. I received my replacement phone promptly, and I am satisfied with my replacement. Thank you for sending my replacement promptly with no issues.

Stolen purse with phone in it. The thieves turned off my phone, so I could not locate it. You all sent a phone the next day using my insurance. When it arrived, you helped me set up the new phone...Thank you sooooo much!!!!

Quick service, got exactly what we asked for. Great customer service. Easy set up. Came with all I needed to send malfunctioned phone back. Love having insurance in our phones, especially with kids under 18 having phones on my account. Would recommend Asurion to anyone I know!

Very professional. Very helpful. Glad it was done so fast. My son damaged his phone. Called and filed complain online. It was simple. It was easy and it was fast. I appreciate the customer service and how fast they processed my claim. Hope in times like these all are safe.

Quick, knowledgeable and very friendly staff that helped me get a quick replacement for my phone and then the installation and transfer of data was also flawless. The wait time was not too bad either. Sending the old phone back was easy.

Their professionalism is beyond what I expected, my new phone was delivered a lot faster than I thought it would be, shipped out one day, came the next. Charged me what they would charge to fix it anywhere else but I got a whole new phone. Would definitely recommend using them.

The staff is so polite and easy to work with. The process was so simple and easy. My house got robbed and my phone was taken but the I am glad that the insurance covered it. But it's been 3 days I am still waiting for a my phone to arrive, and I need it for my online classes. I hope it comes soon. Otherwise, I completely recommend this service because they are polite, understanding and great to work with.

Very fast and professional service. I was happy with the ease of getting my replacement phone. I will definitely refer my friends. The broken phone will be in the mail as soon as possible. Thank you for all the help you provided to make the transition smooth.

I had to call your office two times to set up the replacement phone, first spoke to Amy from TN, excellent customer service. But some of my apps were not working properly and the second Rep. named, Caylon from Arkansas, also had excellent customer service and the knowledge to fix all phone issues. He was very patient of the time it took even though there were tornadoes in AR when we were speaking. I will be mailing the old phone back today. Thanks for the replacement phone.

I completed my claim online. I received my replacement phone in 2 days. Asurion kept me updated every step of the way through my email. It was a simple and great experience. Thank you for taking care of me. I'm back in business and all is well.

My agent was amazing... Had difficulties online, but she streamlined everything. Received replacement phone and activation. Thank you so much for all of the assistance. I have been an ATT customer for many years.

They took care of my problem and send out a new phone right away without any problems. They were very polite and courteous on the phone. I was very pleased with the whole process and would recommend to my friends how good of an experience it was.

Received my phone the next day... That's great service considering all that we are coping with. For some of us a cell phone is all we depend on to communicate with others. The customer service dept stepped up by letting me know that my broken phone could be returned within 30 days and not immediately.

Easy to place a claim, phone arrived quickly. This was a defective phone with a broken button (up volume). The phone was approx 8 months. They’re referred me to the carrier who does only factory support. I was advised to take the phone to the store for inspection, and was advised by ATT that the length of time would end up with a damage evaluation. With the Coronavirus in place, the Company store was closed, so I took the $200 hit and have now have a working phone. The warranty issue should be evaluated by upon receipt of the defective unit, not just a charge. Still, Asurion seems to be a good company with quick service.

Great service!! They work great for the customers. I will recommend them anytime, easy to work with during times like this. We have 6 apple iPhones so it’s not cheap to keep up with new phones every year. I qualify for the upgrade insurance, but with six phones it don’t benefit for us. Thanks again for your service.

The Asurion Protection Plan is useless. I am a distraught and angry customer at Asurion. I bought a Fitbit Versa 2 on Amazon along with the Asurion Protection Plan. Back at the end of February 2020, I sent in the Fitbit to be repaired. It would not turn on. Two weeks later, I received a "repaired" one with a note that there was water damage, and it was fixed. After trying for several hours to get it to sync to my phone, I could not get it to sync. It would scroll through the initial screen in the various languages, but when placed in the charger, it would not give the % charged display. Just the little battery indicator would blink. So, I sent it back.

The phone got to me the next day! And programming it was a breeze with the 800 number on the box. Will definitely recommend to get the insurance plan with Asurion. My daughter was very happy about getting the new phone.

My grandson's phone was stolen. When I called about it the girl I talked to was so nice and knowledgeable. She took care of everything. The new phone was here in two days. She explained everything about the insurance. Thank you so much for being here when I needed you!!

One phone call, great service. They listened to the problem and quickly sent a replacement phone and package to send back the old one. Service was excellent. Thank you! If someone asks me about getting insurance/phone coverage with Asurion, I will definitely recommend without hesitation.

We quickly took care of the replacement phone online. Asurion online submission is simple and fast. Phone arrived as promised the next day. My son had no problem setting up his new phone when it arrived. Asurion always comes through.

Everything went pretty good with my claim except that I couldn't finish it online because it wouldn't accept my physical mailing address. I had to call customer service, but they were able to help me & I got the new phone.

Claim was conducted online, experience was great. Easy to follow through and expedited service was on point. One downside was that my replacement phone was a certified restored iPhone 8+, there was no mention throughout the process that I would get a restored phone and would have definitely appreciated to have the opportunity to be able to be able to foresee that as I would have wanted a brand new out of an Apple case phone and not a restored phone.

Customer service representative was very polite and helpful. I filed a replacement claim but used the incorrect IMEI number. The service representative canceled and started a new claim with the correct IMEI number. Got my replacement phone in two days. Thanks.

I’ve had my watch for over 2 years and the replacement price was quite a bit high. I feel 100$ for a watch when a brand new one is only 250 is steep. However having insurance was nice and the process was easy. I do think you should take into account people who have insurance never use it and then when their product is older and they need it think about the cost for a deductible.

We lost an iPad while going down the interstate and it was replaced very quickly. We were back up and operating in just a few days with just a couple phone calls. The people we dealt with were nice and efficient! Great Job!!!

Other than the fact the replacement phone costs $200 even with insurance, this was a great experience. Very knowledgeable friendly customer service agent walked me through the process, and my replacement phone came in the mail the very next day.

Asurion worked hard on my claim to make sure I received what was promised in the policy. This was during the Coronavirus pandemic but they still were able to get my phone to me. Thank you for being there when it counts.

My claim was processed within a day. Received my replacement phone the next day along with instructions on how to transfer all my information over to the new phone and set it up. Great service! I would recommend this service to family and friends. Thanks!

The entire process was so simple. The online form request was so easy to follow and I had my new phone the following day. (I could have had it the same day if needed). Everything was transferred and returned to normal so quickly.

My claim was taken care immediately and courtesy by the representative on the phone. My broken Apple Watch was replaced the very next day when the new watch arrived. I was told it would take 3-7 days, but it took less than 24 hours! Amazing service! Thank you!

Very helpful on phone during set up when following written direction didnt work. Apple more cumbersome than an Android - person on phone very patient in waiting for things to happen. Only confusion was a call back time after downloading - that didnt happen but got a text.

I was having trouble with my phone, went into 1 Verizon store who said that my problem was covered under my insurance, went home called the insurance, received phone in 24 hrs. Went to local store to everything transferred. Simple & easy for me. Northvale & Montvale stores excellent customer service.

Excellent customer service at AT&T, in Gig Harbor, thanks very much to Nate. Most helpful ever. He took care of all my concerns and set my phone completely up for me. Couldn't have asked for anyone better than Nate.

I called to report my phone problem and you Guys automatically started my claim. The paperwork came really fast and we received the phone really fast. You Guys gave me step by step in order to make this a smooth transaction while staying professional and patient at all times.

Amazing, and very efficient, especially during this crisis. Thank you and your team (:. My phone was stolen and the Asurion team did its absolute best to provide the most up to date, effectively corresponding cellular phone that a customer could ask or receive at such a quick and efficient matter of time as it did, again thank you.

Great customer service and speedy replacement. Service representative was really knowledgeable and professional. I got my watch replaced immediately after I submitted all my documents. So much attention to detail. Even the tape for the return box was included.

Awesome customer service. Quick deliver upgrade was unexpected. Second Time in 10 years to use Insurance. When my children were teenagers They were always breaking screens, Dropping in water, losing their phone, getting it stolen at work. They just didn’t feel the pressure of responsibility when they had not bought phones Themselves???

I was very impressed with how it fast it shipped to my apartment. When I received the shipment, my daughter was real impressed on how easy it was to transfer her service from her old phone to her new phone.

I’m very pleased for this company and the programs they have in place for things and customers like me. My phone was stolen and they got me back on track within a couple of days. And the workers they have in place walk me through the steps of getting my items from my old phone.

Today is the 29th of March, I filed a claim on January 28th and I still do not have my tablet. Unfortunately, my experience with Asurion has been excruciatingly frustrating. I am on a never ending loop of listening the the asurion elevator music play while waiting for a representative to pick up the phone and tell me to wait two days. In January I broke my tablet and cracked the screen. I was relieved that insurance could help me cover a replacement, as I use my tablet daily as an animator. I called and started a claim around January 15th, to replace my device. I was told I would receive a box and to send out my tablet to be fix or replaced.

Asurion was extremely prompt and helpful when I broke my phone on vacation. Being overseas with the time difference and no Verizon to go to has been difficult but customer service on the phone was super quick to help me. Thank you!!

I ordered my replacement device Tuesday morning and within the next day it shipped. I received my device on Thursday, which was really comforting for me after having my device stolen. Receiving my replacement drive so fast really made me appreciate having AT&T as my carrier.

I wish I could have had a choice in the replacement phone, but it works fine. My replacement came right away with no hassle. I have mailed my other phone back but don’t know if y’all received it. Very good instructions for transferring phone data.

I’ve been using Verizon for years and all throughout the device has been exceptional. Very personable and understanding with speedy service. The entire process was easy and I was very well informed of each step throughout. I would definitely recommend this insurance provider to my friends and family in the future.

Excellent service quick and easy and I am now able to use my line again. Thank you so much for all your help. This service has saved me from being without a phone for a extended amount of time. Quick and easy to deal with.

I cracked my phone screen when I dropped it. I went online and submitted a claim through the online portal. The replacement phone arrived within a couple of days and the instructions for activation were very clear. This is the second time I have used Asurion and they have been great both times.

Very fast response by Asurion. I received replacement phone with easy to activate instructions. I also received acknowledgement when my broken device was received by them. I would recommend insurance plan because we never know what can happen and phones are very expensive now.

I lost my cell during move across town, & didnt have time to spend getting my phone replaced. I had an alternate to use until the move was finished. When move was over, it took many phone calls to get info & affidavit to Asurion, because I can't access email w/ locked out Google account.

I'm happy I got my phone as quick as I did. Just not happy that it cost $200. I have insurance. It shouldn't be so much. I put insurance on before the accident with my phone at&t didn't put it on my phone.

The back of my phone was cracked and it needed a new battery because it wouldn't hold a charge for very long. Replacing my current phone thru Asurion was the most cost effective way to make sure that I had reliable phone. It was a fast and easy process.

Excellent service. They talk with very nicely and they understand our problem. I received my phone next day. All technical staff are very knowledgeable. They create case number and after that they send us email and we track our phone when we delivered.

My phone had water damage. It was difficult to get through to someone and the website was next to worthless. Also, I didn't know my passcode and a reset couldn't be sent because my old phone was dead. Once I finally did get someone at AT&T and then Asurion, I was able to order a new phone. It came a day sooner than I thought, so congrats on that front. I got the new phone restored from my computer, but then I needed to speak to someone at Asurion to figure out whether I needed to install the new sim card or use the old one. They were helpful and we fixed the problem.

I went online to file my claim which was quick. The response was within minutes and my replacement watch arrived the next day before noon. The following day I enclosed my damaged watch in the box, my new watch came in with the labels provided. It couldn't have been any simpler.

I called when my phone stopped charging. The first person I talked to told me it was not covered. I was transferred to another person who did a great job and took care of the process of getting me a replacement phone.

Very good and nice people. Keep up the good work. And I will not hesitate to contact you again if I need help. Thank you very much and may your company will be more great in the future so that you can help more people.

The customer service which I received on the phone was very professional, knowledgeable and great. The only issue we had was I needed to contact you twice and I needed two phones sent to me in order to get one phone fixed. The inventory you stocked should be quality inspected prior to sending it to your customers. All good thanks.

The process was done fast. The insurance was a big help when we needed it. The phone was all set up with no problems when it arrived. The original phone had a cracked screen and was not able to see any part of the screen. We could get it replaced in a timely manner.

I reported a problem with my phone, it had been damaged. I paid the deductible online, I then received a quick replacement within 3 days. I had no issues, and was very satisfied. The process was easy and trouble free.

The claim was submitted and approved very quickly. After the claim was approved the phone shipped very fast. Because AT&T was proactive I was able easily set the phone up. I would recommend this company to everyone and I am so glad that I had the insurance.

The whole process was fast and straightforward. From the beginning, when I filed my claim to, the end when I sent off my phone via the prepaid package provided. The replacement phone has been up to par. No defects or scratches. Everything you’d want a phone to be after being replaced.

It was very easy to locate the site and submit the claim online. The email communication from the company was thorough and timely. Shipping was fast and the phone was packaged safely. The return shipping packaging and instructions were also easy to follow.

Each representative I spoke with at Asurion was polite and helpful. They were also very knowledgeable about my needs as well as my phone replacement history. I would definitely recommend Asurion to anyone with the option to use the services.

My battery on my old iPhone was draining quickly, I would open an app and it would drain like 20%. Sometimes it wouldn’t fully charge. I filled out a claim one day and the next day I received the new phone!! Super easy and quick!

Representative was nice. Handled claim quickly and phone arrived next day. She explained everything in detail well. I was grateful to have the warranty on the phone. The matter was resolved very well. I don’t want to have to file another claim but know that I’m in good hands if I have to.

The person who helped me was very very friendly and very knowledgeable. She took her time and did not lose patience with me. She is probably one of the very best customer service representative that I have countered. She did a super job.

Customer service was very helpful with the paperwork and they answer all your questions in a good manner. I receive my replacement phone the next day, I highly recommended to everyone, to have Asurion insurance covered for your phone or any other appliances.

Easy process. Just long hold time on ATT had to call 2 times to get info about last time I used phone. ATT said yall had the info already but I had to call ATT after I spoke to yall. I had already called att and was transferred to yall. Felt like I was going in circles calling them twice then yall twice.

Very speedy service, very pleased!!! Worth spending the money on insurance!! Submitted the claim and it was approved within five minutes and the phone literally arrived the very next day. Couldn’t be more satisfied with how fast the replacement phone got to us. All this was completed online. Great job Asurion!

Process was pretty smooth other than a couple of reschedules that required us to move some things around. It ended up being a full replacement device because of the multiple reschedules. The new device was sent timely and we received it in the mail timely.

FANTASTIC. I am A 100% disabled, service connected veteran, I could not believe I got my phone the next day & went to Verizon and they took great care of me. Everything was handled in a very professional manner. Great service all around. Thank you so much.

Phone was lost. Completed information on line and replacement phone was shipped that day. Thank you for the immediate response. The replacement phone arrived in perfect condition. The setup and activation of the new phone was clearly explained. The phone has been in operation on the same day.it arrived.

We used this insurance to replace my son's phone. Couldn't have been easier. We made the claim online and in a few days a refurbished phone showed up. We mailed the old one back in the box they provided. Couldn't have been easier!

Everything was quick, easy and had directions to go along! Also made it easy to send back. This isn't my first time going through them and I would do it again. I would most definitely recommend a friend or family member to and through them!!