Asurion Reviews

Very easy to Navigate. Also when you call the lady is nice, polite and helpful. I would definitely recommend my friends and family. It would've been a little easier if I had the tools to take the battery out. Thank You for all your help!

The replacement phone arrived in less than 24 hours. I made the entire claim online, and the process was simple and easy! The new phone works great and is actually a better phone than my previous model. We are extremely satisfied. Thank you!

Claim was quick and easy. Very short turnaround time. Back up and running, sim card provisioned at ATT store. The claim form by phone was easy to navigate through to the end. That was a very good Job. Thank you.

Great service with AT&T and was so glad had insurance on my phone! Got my new phone the next day... Remember protect yourself. Get the insurance with your plan!!! Asurion did a great job from the minute they took my call to replace my phone and just took minutes!!!

Came quick but it didn’t have headphones so I’m a bit disappointed about that. I would like if someone can reach out in ref to that or send the headphones. Other than that I’m wonder why this time my charge was $200 instead of $150. We have been customers since 1999.

Every step in the process was simple and easy to navigate. The online process was very clear. The phone arrived promptly and it was great to get emails and texts on the status of the claim. The return label, box and bubble pack were provided which made it easy to return.

It was a excellent services. Thanks you. The agent was helpful and gave us the time that we need to connect the móvil. We have to call twice due to the first equipment that they send was not working properly and the send us on other móvil which was good. Thanks.

Well you guys did the best!! I love AT&T. Thank you for everything. I really like AT&T. I’ll be a customer forever. My first phone got water damaged and screen broke and you guys send me a new one and it’s awesome! Thank you.

Less than two days I had my replacement phone! Thank you for swift service and excellent communication! Very satisfied. Not having to go through a lot of red tape has made this transition seamless and easy! In the future when I purchase anything that could be covered will now be a definite must for the best protection ever!

Customer service was really great, only issue was that week of the 1st replacement, the baby dropped the phone, that caused a tiny crack on the top side before new case arrived. No problem for wks until it stopped charging & something else. Yes, knew no warranty on it, but geez. It was hard enough paying for 1 repl, but the 2nd within a mo? I take care of my daughter while she's back in college & 2 grandbabies, money is tight. Anyways, other than that, Asurion CS is great.

The entire transaction was painless. Within two days my new phone was at home and set up. The only problem is that the new SIM card would not connect and receive service. So I just placed my previous card in my new phone. I just wish there was a technician to change the screens in my area. That might be a void that I might be able to fill in the future if the price of oil doesn't climb back to a good price.

My phone was replaced and arrived very quickly. The customer service rep was knowledgeable and was very efficient. Returning my damaged phone was easy and my new device arrived in perfect condition. It is well worth the cost of this insurance especially if you are making payments on your phone and haven’t paid it off. Very happy with this service.

I was helped by very caring, patient and professional employees. They made sure my needs and questions was met and answered. Although we are in a pandemic your organization is still there for your customers. You're a top notch organization. Keep up the good work. Great job. I will recommend you to family and friends. Thank you.

When I called you were very understanding and explained things to me that I could understand. Very nice to talk to and my phone came the next day. Thank you. There wasn’t a long wait time on the phone when I was put on hold.

I’ve paid 8.99 each month, since 2012. I think it’s odd I have to pay any deductible or return my phone. When it’s already paid for. Some would say it’s not the best, but it does work. I did get a refurbished phone in a couple of days.

The Pro Tec assisting me was very patient. She worked really hard to help me get my information transferred. My password stopped working for some reason. I was encouraged to call back if it started working and she or one of the other techs would help me.

I was pleased with my phone. However it did not come with earbuds or a charger. Other than that I have been very happy with all of my phone claims that I have had. If it would’ve came with everything I needed it would’ve been a five star no questions asked.

Transaction was very smooth, got the phone on the mail the next day, and the support team was easily accessible to activate my new device. I even received a device of a larger memory capacity for no extra charge. It was very convenient that everything needed to send out my old device was included in the packaging for the new device.

Thank you for the great service I received in handling this situation with my phone. Looking forward to taking care of business in the future with your company. Sincerely Sharon **. P.S. My phone is working very well. If anything is wrong with my phone in the future I will definitely be contacting you.

Easy claim processing. Knowledgeable staff. The replacement devices were brand new. Return envelopes included with the new devices. I recommend getting full coverage insurance. I've made numerous claims and they are always hassle free. Asurion has a easy to use and complimentary insurance claim system.

I was able to talk with a live person to handle my situation. I have been with ATT/Asurion for many many years and never had a claim. I am thankful that the service a handled with the upmost respect and impeccable service! Thanks Asurion! You’ve done well.

The agent did an outstanding job. However my old phone will not allow me to transfer my data (such as contacts, etc) from it to my new phone. The agent offered to help me. My old phone looks as if it has been crushed by an eighteen wheeler but more likely it was crushed by a garbage truck in the alley behind my garage since that's mostly the only thing that comes down the alley behind my house except for handymen picking up used appliances and other throwaway items.

Filing claim went pretty easy. However, was sent a letter in mail that said the device that was broken was not on my account. Confused about that. However, replacement sent following day and set up myself since Verizon decided to shut that store down overnight.

Great fast service. No issues. Maybe more instructions with the new device on how to set up would have been helpful but otherwise it was good. Got here the next day in good condition. Would definitely recommend to anyone looking for a warranty service.

So easy. Fast, replaced with newer version of my phone. Excellent. Was easy to transfer everything from old phone to new phone. Can't wait to use all the features. I use phone for personal use, and for business. So getting phone back quickly was much appreciated.

Very straightforward claim process, and the replacement arrived next day despite the chaos of the new California stay home orders starting that week. Only complaint is that it took 2 hours on hold with Verizon assistance to get the phone activated.

The warranty program is quick, easy and efficient. I have used them in the past also and they were also very efficient. As a Verizon customer this is a great warranty provider. I would highly recommend Asurion as a warranty provider.

After powering my phone down & charging for the night, it would not come on (was stuck on black Apple screen & wouldn’t go any further). AT&T made multiple attempts of trying to rectify the issue to no avail. The rep reminded me that I did have insurance & provided me with contact info. Asurion was expedient at getting me a new device, less than 24hrs by mail.

Worst customer service I ever had! I should have been able to upgrade my phone to the latest model since I am 2 months away from paying off my phone. Replacement phone refurbished and not working properly! Shipped wrong. No loyalty rewards or even an apology for all the inconvenience.

New phone was delivered the next day.. super easy return. Easy over the phone setup. Even had a return label with no fees. I recommend using Asurion at all times even if it’s your own fault. I am very happy with the new phone. Although I had a rose gold and they sent me a silver one but it’s all good!! Just happy I was able to transfer my contacts and apps with no problems. Thank you for my new phone but next time don’t charge so much.

Really fast getting a new phone, less than 24hrs from phone call to new phone in hand. Person who took our call was very helpful handling a question we had with set up. Overall a great experience. Hopefully we won’t have to use again.

The online process for making a claim was clear and efficient. The replacement came the very next day. The return process was equally simple. The new phone came with a pre-printed shipping label and postal tape. The entire process was awesome. I'm glad that I had insurance.

The delivery was fast and the claim was easy to make. We had some trouble with the phone and it took about one hr. of being on the phone with a rep to get our new phone working. The customer service is good once you finally get to speak with the right person.

Received device next day. Filing the claim was quick, easy, and simple. Device is in great condition. Although not sure why deposit was $200 and a new iPhone SE is $200 brand new but the device and service were great.

My experience with Asurion was absolutely wonderful!! Asurion's process was very fast and efficient. The only caveat is the website insisted on only 2 choices for setting-up the new device -- using the old phone or the new phone -- but my device was a watch and I could not use it for the set-up. I only had to call them to finish -- simple! Thank you, very much Asurion, for your wonderful speed, accuracy, and great service!!!

The process was easy to understand and the order fulfillment was simple. The phone arrived very quickly. The instructions to activate the phone were also easy to follow. It was significantly less than buying a new phone. I highly recommend the service.

I entered a claim for my Galaxy s5 that wasn’t responding properly one day and received a Galaxy s7 the very next day. Service was great however a new phone instead of a refurbished one and one a little newer would have been better.

No problem filing claim & the phone came very quickly, like the next day. I definitely will tell all of my family and friends to make sure that they put the protection plan on all of their devices as soon as possible.

Everything was Excellent. No problem. Call about my phone. Had help next day. Received my new phone. Had help setting it up. That I didn’t think I could do. Everyone was great. For helping out. Thanks so much.

It was an easy process. Was ordered on a Tuesday, arrived the next day (Wednesday) and returned to you on Friday. Thank you for your assistance. The only thing I cant figure out is why when I replaced my tablet in march it was $37 when my son's tablet went bad the next month it cost $50.

I lost my phone in the afternoon, went to the AT&T store about 3 pm and they helped me file my claim. I had a new phone by 11 am the next day and had it activated within 30 minutes. No red tape, no hassles, for me it was a great experience which is not always the case with insurance.

The young lady who helped me was very professional and courteous. She could not have been sweeter, and as a senior, I greatly appreciated her kindness. 5* customer service! I highly recommend your service, as you made the process seamless.

My mom is in her 70s and she needed a phone. I’m so glad that y’all sent her a new phone the very next day. I appreciate it. And You sent the directions how to set the phone up. We got it set up with no problem so I really do appreciate it. I hope you all are staying safe and have a blessed day.

Great quick service. When I needed to talk to someone I wasn’t left on hold and every question I had was quick and efficient. I will recommend them over and over. Down payment was a little high but in all I am 100% satisfied.

It was great, love the service, and received my phone in a timely fashion. However, I continue to be puzzle concerning the $200 that will be charged to my account. If a written explanation of the of the charges be explained to me, it would be a greatly appreciation.

Tech support walked me through step by step to activate my new phone and to erase the old one, thank you for your support. Wait time is fair and the option for a call back without losing your spot in line is a very good feature.

It was quick and easy. I was surprised how easy it was. I was surprised that it was so high a deductible but glad it went to my bill. The ATT salesman helped tremendously with the entire process. Having insurance is much easier.

After waiting for approximately 1 month, finally resolved to accept loss of phone. Just a day after filling our online claim forms, a new, replacement phone arrived at my door. Activation & # change were easily done. Quite glad I opted for the insurance plan. Thank you Asurion.

Thanks for sending my replacement phone fast. It was greatly appreciated. I have used Asurion on all my phones and never have had an issue with their customer service. Plan on sticking with Asurion for a long time. That's for sure.

The call was easy. The representatives were professional and truly nice. I am not phone literate. The representative was patient and asked questions that I understood and answered my responses in the most courteous way. The helpfulness of the rep was greatly appreciated.

One of our phones was lost and Asurion insurance replaced it in a couple days. Very fast and efficient service. Definitely would recomend asurion insurance to anyone that needs to cover their phone for being lost or damage that might occur by dropping their phone.

Claim was easy, it shipped overnight. But I needed tech support to activate it. To do this they had to text a code--to a phone without service. I called the 800 number off my landline, it said "this number isn't registered" and hung up on me!

I dropped my phone in kitchen sink and it was ruined. I had insurance on it and paid $99 for a replacement that arrived in 2 days. I was very pleased. The phone I received was an identical replacement to my previous one.

The process is very straightforward. It’s a very simple to use claim process. This was my second time filing a claim, the last one was back in 2016. Even back then it was simple to use. I would definitely recommend to friends and family.

Thank you for the excellent and quick service. My daughter was panicked when her telephone stopped working because she uses it for school. The replacement device was delivered promptly. The website also made it easy to upload the necessary documents.

I was on vacation when I dropped my phone in the toilet. The new phone was to me quickly & was easy to set up. I was so glad that I could get my replacement while I was away from home. Thank you for your help.

Very happy with the ease of submitting the claim. Very happy to receive the replacement phone so quickly. We looked for it for almost two weeks as knew about were lost but with no luck. Very glad to have the insurance even though not cheap but cheaper than another phone.

Apps would close randomly. Did not seem to matter what app it was. This happened several times a day. Personnel was helpful and friendly. They sent out a replacement phone quickly. Switching the phone over was quick and easy. I would recommend this service to anyone.

Very easy and quick to make a claim. Representative on the phone was helpful and caring. We received the replacement phone within two days. They made it easy to send back the damaged phone. Help was provided to set up the new phone.

Service was great. Wish other companies were as good. Please keep up the great personal service. Fill out the forms and in two days I have a new phone. Do you sell cars? Thanks for all your help now and maybe in the future.

The phone was delivered in a timely manner. The process for a damaged phone is different from a phone that just stopped working or crack screen. This caused some confusion as I communicated with your service department. In summary all was resolved.

I appreciated how quickly my device was replaced. I'd been using it cracked for a couple of months, and it was such a treat to have a fixed phone in hand so quickly and easily. AND, everything for returning the damaged device was clearly labeled and right on hand! Thanks.

I found the consultants from both Verizon and Asurion to be extremely helpful. I quickly received my replacement MiFi with instructions to return the old, damaged one. My daughter is currently completing her first year of law school online and we desperately needed the help that was provided. Thank you.

In today’s world when you don’t get what you pay for and usually terrible service with the feeling of regret for even using a particular Company especially insurance of any kind, I was pleased with service and speed of response. Thank You.

The phone was here very quick. When the phone is used as a work phone. The activation was a bit difficult, but we finally spoke to an agent that was very nice and had the phone activated in less than 10 minutes.

Easy to file a claim, got my replacement device in less than a week! I have no complaints at all whatsoever. It's great to have a phone without a cracked screen. Now I can work on my upgrade to a new phone.

The beginning process was a little confusing, but it worked out in the end. I liked how fast I received the phone. I’m glad I purchased this insurance. I will recommend to other people. First time I had to use this service.

The device arrived on time, it was easy to get set up except for me remembering my passwords. And the return packaging saved me time and effort in returning the damaged device. I didn't need any customer support since everything went well.

They were exceptional at replacing my phone. I have first my Moto was not available so they sent me a Samsung. I was very unhappy with the Samsung and immediately reported it and they were kind enough to send out a Moto once they got it to me immediately. And then I was happy. Best decision I ever made was getting this insurance.

Phone was turning blackface, called Asurion they shipped a new phone to me in a few days. I was so happy I didn't lose my info!! Luckily they had the Galaxy S8 plus that I just lol! Thank you so very much for your help!

Great service but the deductible was very high at $200. $50 would be more reasonable and realistic. Other than that, no complaints. The shipment and delivery were awesome. I received the new phone the next day. I would use this company and service again.

My phone was stolen and I reported the incident and received my replacement the next day. Quick service and easy process. Paid $249 deductible for iPhone 11 Pro Max 256gb. Automatically received next day delivery to preferred address i.e. home, business, etc.

A great job on your end, received it quickly. It took me a couple of phone calls to AT&T but the phone was finally set up and I am back to using it again. Never thought buying insurance from you would pay off so well.

AT&T. Let me start off with explaining that I'm incredibly intimidated by technology. With that said, I was able to process the order online, and I had my new phone within 2 days (even over a holiday weekend, during a pandemic). I received my phone, set it up, and transferred the data without needing to call customer service. I'd say that's a success!

It was very easy to file a claim and the process was quick. I did a phone replacement and I had the phone within 24 hours of filing my claim. I would definitely recommend this to a friend. Returning the broken phone wasn't an issue except the time frame at which I had to return it by. As it was part of a company account, I needed more time to verify that all the information was transferred and the new phone was working correct. Maybe a 15 day period would be better?

The website was easy to navigate in order to do the claim, I received the new phone very fast. My family and I will definitely continue to do business with this company. I always recommend this insurance company to friends and family. Outstanding service!

Asurion has been absolutely a must have for my family’s devices. The protection has saved me tons of money on stolen and broken devices. The reducing of the deductible is also great, and the tech support for activations and ANY device question is par to none. Definitely recommend.

My replacement tablet was fixed and shipped out in a timely manner and my granddaughter is very happy. I was able to speak to someone and explain my issue and it was easily understood and I was very happy with my service.

This was a very simple and easy process. The phone arrived quickly with updates along the way on the progress. The tech support was amazing to answer all my questions to get new phone set up. Great experience! Would recommend their services.

Service was ok but had to go a few days without a phone.. I possible have loaner phones at the AT&T STORE. It's really hard to operate without my phone.. Also it would nice to drop by one of your stores and be taken care of.. Thanks.

I was pleased with the assistance of ProTech.. He helped me with AT&T back up..so I will not lose my pictures. I am not the best with technology.. He made it happen easily. He understood how I felt about old pictures. Thank you ProTech..

Easy to request a replacement device online and it arrived the next day and was so easy to set up the new device. Having the box and shipping label to send it back makes it so easy!! Thank you! Good job.

Got my new phone within 1 day. Same brand but 1 model better. (old-LGK20, new-LGK40) Was able to set up new phone with instructions provided, although I did have a bit of trouble. I am not that tech savvy, but I worked through out. Did not have to call the Asurion tech support number provided. All in all a good experience. I was glad I did not have to go to AT&T store at this time.

My phone broke. Call the company. Got a new phone the next day. Easy Peasy. Great job guys. Really appreciate it. I’m 70 years old and totally quarantined. My phone is my am Umbilical cord to the world. I really do appreciate how quickly you guys got me a new phone.

Filing the claim was easy and the phone arrived in 2 days. You can't ask for much more than that. We didn't have to call support for help but contact information was provided if we needed it. Thank you for the great service.

Thank you for replacing my broken iPhone under warranty quick and making it easy. Many thanks for all that you did. Thank you, kind customer service, new phone, will recommend to friends, Excellent service. Easy return shipping made the process a breeze. Thank you for all that you do.

It was a smooth claim and transition to phone replacement. Customer Service was helpful and courteous. I used live chat to start the claim when I had an issue and it was quick and useful. Used phone call to complete set up of new phone with was knowledgeable and helpful.

Everyone was so helpful throughout the entire process. At first I was just going to get my cracked phone repaired, but realized that it would be less expensive just to get a new one. When I called, my call was returned promptly and the switch was made, and within a just a few days, I have my new phone.

Awesome. I received my replacement iPhone the following day and I’m so satisfied with this service. The technical support personnel was very professional and helpful with I needed to have done. I will keep these services as long as I have this iPhone. Job well done.

This service is Amazing!!! Super easy, super fast! Received new phone within twenty four hours via Federal Express! No hassles! Easy access to website. Paid only $112, conveniently billed on my next statement! If you do not have this insurance, you really need to add it to your plan. Thank you!

My experience was absolutely phenomenal! The representative that helped me was extremely helpful, knowledgeable and understanding. The process was an absolute ease and I received my new device the next day after I called. I would definitely recommend Asurion to anyone.

Couldn’t be more happier that I made the switch to AT&T!!! Super Friendly Customer Service best I’ve experienced in a very long time. : ) The Overnight Shipping On my replacement device really had me In amazement & gave me hope that yes there is still good phone service providers left, My iPhone XR I’m 100% completely satisfied with it & the color blue is absolutely beautiful!!! Thank y’all at AT&T for being such wonderful caring people during such a very sad time stay safe & prayers coming y'alls way.

It was quite and easy to order a replacement phone. I just said what happened to the phone and needed a replacement. It was on Friday and Saturday it arrived Saturday afternoon the next day. Really appreciated the very fast service. Thank you.

I was scared at first. Being that I didn’t know exactly how the claims work. But as I began to file the claim I was very please. Same exact phone, but a working one this time.. Lol???? Phone was sent with 2 days!??? I was please with the outcome so far. I will definitely recommend you us guys someone I know.

I walked into an ATT store and reported the loss. An employee helped me through the online paperwork, not that I couldn't have done it myself. That was Friday morning. In Saturday afternoon my replacement phone arrived. It was all just so simple and easy. There was a SIM card in the box. I returned to the ATT store and an employee installed the SIM card and made the necessary phone call to get it going.

AT&T. Very helpful and friendly. Guided step by step on what to do. It was a breeze. Getting connected to real person was fast. Took very little time to complete the process. I would recommend this service to all of my friends. Thanks for everything that the representative did for me.

Very prompt & easy service. Glad I had Asurion coverage when my phone began having issues so I could back to communicating effectively. I would recommend them to anyone who has a cell phone today. It's too important to stay in touch & function without this service.

My phone broke during the pandemic and I was so worried that I would fall through the cracks but that’s exactly what did not happen!! AT&T was fantastic! I had my new phone within a few days and they made it so easy to send back my old phone. I didn't even have to leave my home. Thank you!!

Our son's phone was stolen and required replacement. The online process for filing a claim was easy. We received the device in a timely manner. We utilized Protech support on chat to reactivate the phone which was quick and easy. Great service.

I was pleasantly surprised from the time I placed the claim to the time that I received my replacement phone. It was 2 days and no complications. It was also very easy to return the The damaged phone. The people I spoke with were very courteous and knowledgeable.

The customer service rep was very polite and helpful. They replaced my daughters phones with a newer version. The claim process was easy and didnt take too long on the phone. They told us it would be 3 to 4 days before we would get the phone in the mail but got the phone early.

Excellent response time & recovery for a "bone-Headed" phone loss in the middle of a Pandemic. Phone replacement was less than 2 days for a phone shipped from Texas to Florida. Thanks to all. I tell everyone "get the insurance"! Thanks Asurion.

Customer service representative sent wrong color. Phone after several times going over order but I still love phone so she still did a great job and had great customer service skills. She handled everything professionally and a timely matter which trumps not getting me the right color phone.

It was a little difficult to get to go through, but once it did it was smooth. Already sent old one back. Very fast delivery on new one. I tried to do online, then I had to call. Person I talked to was very helpful.

The delivery was so quick and easy. The instructions you left were very helpful and the set up was very simple and easy. I was able to transfer my info from my old to my new with no problem. Thank you again.

The process was fairly easy for the replacement of my daughter's phone.. Some initial confusion as to why the device was not functioning, as some reasons are not covered. Once coverage was confirmed the process went smoothly. Even sent a gentle reminder that the phone had not yet returned. I reminded my daughter to return the phone and all was well. Thanks.

The service was great. I enjoyed working with you that is why I keep your service, thank you. I am looking to add another line to my bill and hope that it goes as well as this went. I am hoping that my service gets better and not worst.

Tech was friendly and explained everything, was able to get my phone quickly when the battery could not be replaced and set up was easy. There could have been better instructions about what to do with the SIM card but not a big deal.

The CSR who helped me with my claim was knowledgeable and walked me through the whole experience. I received a good phone really fast. I also got a lower rate since I haven't ever made a claim. This is a really tool so that I can have a phone if something happens.

The customer service person was very polite and knowledgeable. He made my claim very easy for me to file and received my new phone as promise the next day. Thank you. I would highly recommend your company to my friends and family.

Excellent service by Asurion. They respond very quickly, and sent the replacement device quickly. The instructions and the communications were clear and helpful. I'm so glad that I have Total Mobile Protection. It is a great service, and gives you peace of mind. Thanks!

Excellent service. Very helpful and patient assisting me transferring my new iPhone. Clear directions. Helped tremendously with troubleshooting problems on the two phones. Again, very patient with my challenges in this process. Followed up as promised. Couldn't have achieved the phone transfer without her. Thank you so much. Five stars, more if I could.

Great fast service, offered fair upgrades for outdated devices. The process Has been very helpful, Devices the next day, understanding about the reasons for making a claim. Transferring the old information was smooth and satisfactory! We will continue to use the app to get information we need. It is also very easy to use!

Very fast service, no hassles. I am very glad that I have gotten this service from you it has saved me a lot of headaches. I appreciate how fast my new iPad was Delivered directly to my door. Making my claim was very easy.

Asurion was absolutely the best warranty company I have ever worked with. No questions asked when I had to file a claim with my phone being lost, then they sent me a new phone which had a slightly cracked screen, I called them up, explained the situation and they immediately sent me another new phone. Great customer service you have Asurion.

Surpassed my expectations, thank you Asurion for fast efficient and friendly service. I have carried insurance for many years on multiple family phones, my own phone and my children’s, and have spent a fortune buying and replacing I don’t know how many phones. A breath of fresh air.

My husband’s phone completely turned off, and he needed it for work. So I filed the claim right away. It was easy, just plugged in some information and we received his phone the next day. Thank you for a great service!

Phone was delivered stated. Instructions to activate was clear and easy. There were no problems to speak of. Communication and tracking of the device was precise so I knew when to expect the phone. Everything was good and would recommend it to a friend.

You sure helped me thru this tragedy with the phone being stolen. Thanks with all your help. Verizon and you people at Asurion are topnotch to do business with and I would definitely recommend both of your businesses. Keep up the good work. Your employees were so helpful too.

Crack screen but replaced the whole phone due to a problem with iPhone. Could not turn off the locate your phone so they replace with new phone at no extra charge. The service technician was very friendly. Everyone was very nice.

We are pleased with the final results. The process went smoothly after we had to resubmit a second time (no additional cost). Phone is my spouse's and she now enjoys using phone and glad that all pictures and other files transferred with little problems. She is watching that once phone is charged that it is removed from charging and not left charging overnight.

Wonderful service. Replaced phone quickly and helped me set it up. Excellent service. It was especially important during this pandemic to not be without a phone. After trying to get phone taken care of by local services to find no place was open to service a phone I was very worried. Thank you for your quick response!

Thanks for the quick, responsive service and great service. Also your customer service rep was very friendly, helpful. The rep made it easy to set up the phone that was replaced. The phone came well package to avoid damage during shipping. Thanks.

I had no problem contacting Asurion. They asked me several pertinent questions about the problems I had been having with my phone, and had a replacement phone at my door in 48 hours. It was a painless experience, and I was pleasantly surprised.

Everybody was great. The only downside was long hold times and confusion over repair vs replace. The website indicated that a repair was valid, but it took me three phone calls to confirm that the iPad could only be replaced. Then the online activation site was unavailable and I had to wait on hold again, but that's on AT&T.

Phone arrived promptly and working. Data transfer was quick. Replacement phone was packaged in a proper manner and asking with the package came a return label. Very professionally handled, we are pleased with the new phone. The initial process did take a while longer but the end result was wonderful.

Processing of claim was prompt and professional and with virtually no downtime of my phone service. Tech staff was great in assisting with the set up of my new phone. I am completely satisfied and so glad that I got the insurance. I highly recommend insurance, no doubt.

Outstanding service when the phone broke. Quick and responsive staff. Quality replacement phone. Highly recommend securing. Thank you for providing such prompt service. We used the service in the past and will continue to subscribe. Great job! Thanks to the staff for all they did to make sure we received the replacement phone quickly!!

My phone issue was resolved quickly. The customer service was very helpful. The delivery dates were accurate and they provided everything that was needed to return the broken phone back. Thank you for your services. The phone was put back on the box and dropped off in the post office 4/11/2020.

Enjoyed the customer service and chatting was excellent and very helpful. The delivery was also very fast turnaround and easy to get my device and have it re-setup. The only drawback is while did receive device that was better than the device I Previously had I wish I could’ve been able to get my same device. This cost me some additional money on another phone case since my previous device’s cases would t got the new one I received.

My experience was extremely positive. I misplaced my iPad. It was not in stock for a week. Once in stock I was notified, shipped, and extremely pleased. Thank you. You did what you said you would do. I would recommend Asurion (and already have to my friends.)

Very happy with my experience! Very easy instructions for return especially that everything is included for the return of the phone. This was my second time with a malfunctioning phone, and Asurion was excellent both times! The process was so easy from start to finish. The phone reps are great too!

Great to work with and went very smooth. Quick and easy like it should be. I would recommend this insurance to everyone that has one of these overpriced phone that no one can do without. Price for a claim is a little steep considering the amount I pay every month.

Filing a claim was very easy and had replacement phone in a day or two which seems to be working well. Return of damaged phone was just as easy. Only knock is that old phone was only 2 years old and became defective. Same thing happened with another phone. Overall a positive claim and replacement experience however.

Cracked screen but would not replace inner screen so had to pay deductible and get replacement phone. Would have been happier if would have just replaced both screens as the phone worked just fine. Instead had to pay deductible during this Covid19 when no one can afford to put out money that is not needed. The phone worked fine. Both screens should have just been replaced. I paid good money for the phone and they are going to fix it and resell it to someone else for more money.

Once I finally found the right place to submit my claim, everything went fast and smoothly. You can only submit claim online. All phone numbers just refer to go online so you can't talk to anyone which was a drawback.

Amazing with how fast they responded and got back to me. Super good about my new phone. I truly enjoyed going through them needing a new phone. It was a great experience. If I ever need help with replacing a damaged phone I’ll always go through them.

This was a quick, easy, and no-hassle experience. We received the new phone within 48 hours, with minimal forms to complete or questions to answer. The phone was for my sister, who is disabled - getting it quickly was important!

Phone was here in 2 days and customer service was very very helpful in setting it up. The phone was for my 73 yr old mom and because of quarantine I couldn’t help her. She called in and they got her up and running in 15 minutes.

Son is a merchant marine, bad experience on boat, phone fell from his pocket into ocean. You were great, phone waiting when tour was over! Easy to load information and he’s a happy camper! Thanks for all your help and making this a great recovery! This is not the first time I have used Asurion, but every time has been great.

Great job taking care of my issue. Thanks for the short turnaround on getting me my new device. Thank you for the great service. I would definitely recommend you to someone else. The person that helped me was polite and courteous. Thank you again.

My computer screen cracked and messed up my phone pretty bad. The entire process of getting a new phone was so quick and easy. The individuals at the Asurion company had great customer service and communication skills. They shipped the new phone securely and fast.

Good overall service... Many thanks again for all your help and time and support with this entire process as it was very easy and user friendly and very quick with receiving my phone! I also enjoyed uploading the requested documents online as it was very easy to understand!!!

The representative that I spoke to was very courteous and helpful making sure that I was satisfied and that I receive my phone in a timely manner. Thank you for a job well done. I received my package as scheduled. I will recommend Asurion to my friends and family.

Did receive my phone in timely manner, please allow me a couple of extra days to mail my old phone in due to this coronavirus pandemic, I'm waiting for someone to go take it to the postal place. I will again be sending it shortly.

Completed online claim form and had my new phone the next day! Process was easy and was able to track the process from start to finish. This was the first time I had to use my insurance and everything went very smoothly.

This was a no-hassle and quick procedure to replace my phone. After “washing” my cell phone I visited my Verizon store. They told me to go online and file a claim. In 24 hours, I had a replacement up and running!

The phone agents were all great. The first replacement phone was not good but I called back and the company promptly sent out another replacement that has been working fine. I would have given 5 stars if it not for the first defective replacement device.

My experience was fast and convenient. Delivery was fast. Customer service was very nice and convenient. Co pay is a little expensive but I know it is worth it. Thanks for your help. Look forward to working with you again in the future.

Fast, quick, perfect. That best way to explain it. Was so easy I was in a little shock. Thanks for making it easy and painless. Makes it worth paying the monthly insurance. The Verizon store was very helpful as well with the process.

Was all handle very quickly and very helpful thank you. Everyone we spoke to was very well informed which that helped and very professional and nice. Was all great from the tracking and arriving earlier than promised that was great.

My iPhone was damaged during the most devastating time in America! Covid19!! I had no communication at a time where you absolutely had to have communication! I filed a claim on Saturday and the new phone arrived on Monday! I could not believe the absolute best service ever even due to the shutdown during a crisis! This exceeded all my expectations. I am so thankful for my coverage!

I work at a busy emergency dept, and with all the stresses of this horrible virus the last thing I needed was for my phone to break. I was so stressed. Asurion made sure I had a replacement phone ASAP. Very grateful for them. Keep up the good work and god bless...

Pleasant experience. Phone was delivered quickly and instructions were clear and concise. Data transfer was very painless and quick. The only problem is that I paid 150 for deductible for a refurbished phone and could have had a new phone of the next series for 300. Might have been worth upgrading. Hopefully this refurbished phone works well.

Not the same exact phone as the one I had, but otherwise good service, with an easily claim process, and fast shipping. This is my second claim and each time it’s been very easy to file and get a replacement device.

Thank you so much for being fast and actually friendly!! We received it on time and because we received it on time I didn’t have to go without a Phone. Thank you for caring for your customers the way you care.

My son’s phone stopped working. We tried everything to fix it. Contacted att, filed claim. Within a few minutes claim was approved and a replacement phone was sent. We received it the next day. Considering we are under quarantine due to Covid 19 and the fact that his phone is how he communicates with his friends and sometimes School (he’s 17) this insurance did a phenomenal job.

When trying to file a claim for Verizon when my phone malfunctioned, I completed through step 2 and it asked me if I want to register the device. I click, "Yes," and it brings me to a screen with no option to move forward. There is no, "Next," "Continue," or "Okay," button. No button at all on the screen. I cannot continue to file my claim. Very disappointed.

The process to replace a lost/ stolen phone was very easy, the claim was approved almost immediately, and the replacement device was shipped to my front door within days. Once the new device arrived, there were helpful instructions to activate the new device. Overall service was a great experience.

Quick replacement of cell phone device with all needed accessories. It even came with a new charger, not expected but nice to get. Also, came with pre paid envelope for return of damaged device. Very easy process to request replacement and return old device.

Asurion if fast, thorough and organized. I received my replacement phone in one day with activation and reloading apps in 15 minutes. The initial reporting of the loss was also quick and efficient. I am very pleased with service and professionalism of Asurion and highly recommend them.

Really really happy in how quick my phone came in. So far my phone works great. Every time I called and talk to a live person, they are really nice polite and I they are honest. They gave me comfort that if anything is wrong with my phone, it still has warranty, so that is really nice. Thank you.

Awesome customer service and extremely efficient to provide new phone! I had the best representative- she was outstanding. Second time I have gone thru this process once before, great service then and Asurion has actually gotten even better. Thanks Asurion!

I have no complaints at this time. Would like to say thanks for such excellent service. I was truly satisfied from start to finish. The representative was very knowledgeable and I’m most likely to recommend this company to other family and friends.

Very helpful and accurate. Very professional. Explained everything to me. Friendly and answered all my questions. Device was delivered within 24 hours and very accurate instructions on how to setup new phone. Everything was in box to return broken device. Thank you for your kindness and help.

I received the phones in a timely manner, all questions answered properly. I made a claim on Friday and received my new phone on Saturday. I did have some issues transferring my stuff over because my issue was the charging port, so I couldnt use the cords to connect my old phone and new phone. I would recommend Asurion to anybody, backing up my new phones where done efficiently and quickly. Very pleased. Thank you.

Got sent a refurbished device twice before getting my full refund back on my device. Was so disappointed in getting 2 refurbished devices after being assured I would get a brand new, as well shipment was assured to be there in 24 hours, didn’t arrive until 72 hours later. Completely disappointed with Asurion, and I sell asurion logistics in my metro by T-Mobile stores as a third party insurance provider Myself. I don’t know how I feel selling this product in my locations any longer.

Quick and easy to file a claim and get a new phone. I do, however, wish they would have given the option just to fix the screen problem, as the deductible for that is cheaper and it was only a screen problem.

I received the replacement phone the following day. Well ahead of my expectations. My experience was excellent. The technical support I received from a Mississippi lady was very professional and she was very knowledgeable.

Fantastic service all around. My phone’s screen was faulty and after one phone call, a replacement was on its way. I had a new phone within two days for no extra cost. Incredibly glad I picked Asurion for my insurance provider, otherwise I’d still be using a broken phone.

It was very helpful and he walked me through the processes to work my phone. And it was great that he can help with my phone. Now I am able to use my phone and receive and calls and messages. Thank you.

24 hours replacement service, even the hard times due to the COVID-19 crisis. Very reliable. Easy and fast process. Glad I take the time to insurance my phone. My onIy comment it's about the deductible price increase, I don’t remember I’ve been informed on the rates going up. I would definitely recommend Asurion insurance.

I took off my screensaver and was going to put a new one on right away and dropped my phone while it was off. Ugh!! The screen not only cracked but the edges were sharp so I couldn't even touch it without getting my finger cut. I called Asurion and was sent a better phone right away (mine has been discontinued). My deductible was unbelievably low. I received the box with a new phone and it was easy to get up and running. I mailed my old phone back in the envelope provided..easy peasy!! Thank YOU so much for the great customer service.

You pay for insurance to help alleviate costs if the unexpected occurs. Asurion charges you monthly fees for insurance and then as much as they can if you happen to need their services. $80 for screen replacement that voids the water resistant guarantee of phones then $200 for a replacement phone (if you're lucky), but it is refurbished and doesn't work so you have to play phone tag to get a working device. After two phones that don't work you can no longer request a refund and must continue to play this game until you get a "working" phone. Impossible to work with and completely unapologetic in their work. I am cancelling my insurance and would honestly rather deal with getting a new phone than deal with their nonsense.

The phone came quickly and service was great. The only problem was that the charger sent with the phone does not work. Is it possible to send another? When I tried to use the charger it didn’t charge. Thank you.

Quick delivery and refurbished phone was in good condition. Small issues at the beginning with slow response and screen not correctly calibrated but seems like they got fixed after completing set up. Will continue to use and report if any further issues come up with time.

You guys were great. You guys got my device to me fast and easy. I love how I can get it and then pay it. Make way easier on us. I will recommend my family that we should always have insurance on our device.

Very quick process - would definitely recommend! Very easy to work with. Great and awesome delivery. Very easy process to return the old electronic back. I will definitely use this again. The service was over all great and very easy.

When I was getting ready to return the phone I lost it, what do I do now. Is the claim basically the same. I like the new phone and thanks for being best. I got my point across and I cant text anymore. Thank you again.

The customer service representative was very understanding and knowledgeable. She was finished my claim within minutes and offered me a beautiful new device.. I’m so very glad that I switched back to a Asurion. I am pleasantly surprised with all of the improvements made while I was gone. I had left because I was not satisfied with the customer service but now it has gotten so much better.

I called because I cracked my screen and it left a big black spot on the glass. Being stuck at home the last thing I wanted was to be without a phone. I called and was told I would get the new one in 3-4 days and to my surprise it arrived in about 18 hours! They made it simple to return my old one with step by step instructions and all I needed in the box. Thank you for all your help and great service.

The whole process was very pleasant, since start to finish. They gave me a solution right away and there was no hassle whatsoever. I am definitely happy and pleased with the outcome. Everything was done online which made everything even more convenient, especially with everything that is going on right now around the world.

My step daughter's phone was broke & she lives in another state. The issue was handled with no problem. The phone was replaced and everything works fine. The process was easy. I am very pleased with the service received. Excellent service.

Process took a little longer than expected, although that was due to circumstances beyond yours and ours control. Once all things were confirmed to be transferred returning the old phone was easy. Hopefully we get an acknowledgment that phone was received.

Claim time to receipt of new phone -- 3 days. Faster than promised. Great service. Intuitive instructions and guidelines for setup and migration was Easy Peezy!! Discount for not filing a previous claim was a nice and welcome surprise!! Glad I took out this insurance.

Thanks for making this so quick and easy! My Wife broke her phone and you had fixed my issue and we received her phone the next day! I was amazed at the speed you were able to help, even in the middle of this crisis.

Service was superb! Device fell in water on Tuesday evening... I called Asurion on Wednesday afternoon... Asurion rep was very sharp... New device was overnighted to me... So in less than 24 hours from my call to Asurion, I had received the phone and had it operational. Incredible job. Thank you.

Really great service! My only issue was getting my address to be accepted. The online system was very picky about my address and would not take my 911 address. I had to use my old one, and I had to put spaces in unusual places for it to be accepted.

I would recommend to a friend in a heartbeat, they were well experienced so I wouldn’t run around and not using their business. They are fast with everything they do. So I strongly recommend Asurion to anyone who would like to try them.

Filing the claim was very easy! Shipping and new device set up was a snap, I live in one state (Wi) but my daughter is a student in another (OH). Even without being present for her... she was able to set up with no issues.

The phone came next day after claim was made very pleased with the new phone and experience. I also received text message updates and email updates on the status of the claim as well as tracking information which made the process a less confusing.

Pleasant experience and all details were handled correctly and promptly. Thank you! Our relationship with Verizon and Asurion has lasted for many years and have never been disappointed with either. The process is user friendly and functions as promised. We appreciate the very positive relationship with you and your customer friendly process.

I honestly am amazed at how quickly my claim went through and how fast I received my replacement phone. The claim process was super easy to get through. My new phone was delivered the next day! The only reason I'm not giving it stars is that the transfer process failed. Normally I could see it being very simple. But in my case when the screen is shattered and you can't see anything you cannot press the right keys or see anything to transfer your info.

I thank y’all for helping me and my fiancé, I’ve been with you guys next month will be 14 years, and you all have been a bridge over troubled waters. I thank y’all for all you have done for me and my fiancé. Thank You So Much.

Smooth transaction and fast better service than expected. Great and professional person on the phone. I got an upgraded iPad way newer and higher specs than the one Replaced. Will recommend to anyone. Fast delivery by FedEx. Completely happy with transaction.

Entering claim was easy and receipt of new phone right on time. Return was easy as well. Everything lived up to my expectations. I am pleased with the service I received. I never want to be without insurance on my phone.

Very satisfied with service and pleased with the efficiency of delivery of the replacement device. Would highly recommend to family and friends. Very satisfied customer. Also very helpful that I was able to add payment to my bill. Very convenient.

Great Experience! Everything was self explanatory, easy to do. Will definitely carry this on all of my phones and recommend to others. I was able to complete everything within 10 minutes. The new phone came the next day. Great company!!

Very professional and efficient. Online tool is very useful and helps tremendously. I did have to call in because there seemed to have been a glitch with online, but the customer representative was so helpful and resolved the issue. Thank you.