Asurion Reviews

The process was simple and easy. I got my phone the next morning. THAT WAS FAST, but I'm sure it might not be for everyone depending on the time they file. It would be helpful to speak with someone sometimes as I feel a lot of companies have lost that person to person interaction. Maybe in the future this can be addressed. Thanks.

Thank you for the multiple ways of learning how to use your service. I heard about it from my local Verizon dealer and the website may not always have worked, but the mailed instructions were simple enough. I'm glad that I've been paying for the insurance that I didn't think I would need. May God bless you for all that you do for the good of those you serve!

The replacement was easy and happened quickly. The staff were knowledgeable about the process. The phone got to me quickly. Just get a little confused about the return process but I think I got it to work. I didn’t realize Asurion was a company separate from Verizon.

I was very pleased with your service. Everything was taken care in a timely manner. Thank you for all you all do. Everyone was very nice and friendly. I love when a tech came to bring me my phone and transferred everything from my old phone to my new phone. He was very nice and very helpful.

My son broke his screen. He was waiting on a call to set the closing date on his house. The response time was very quick. He got his new phone and was still able to get his closing date set. Thank you very much.

Excellent service. They helped me and didnt hesitate to give me superior service that a loyal customer deserves. I would gladly recommend Asurion and at&t to anyone that need service. The process was fast and easy but above all it was hassle free.

Got the phone the next day. However, my wife's purse was turned in and we got our old phone back. I returned your phone with the info given to me. Both Asurion and AT&T handle this very professional and as the emergency this was.

Fast service, easy clear instructions. I submitted a claim online and by the next day the phone was already shipped. Just had to fill out an affadavit form and submit identification. I was able to do it all myself and didn't even need a customer service representative.

Thank you for your quick response. I had a replacement phone in just a day. It was fairly easy to set up. I’m really happy I kept my phone insured because this was not a good time to have to buy a new one!

My phone was replaced within 2 days. I was in a motorcycle wreck and needed a replacement as soon as possible to contact my loved ones and keep everyone informed. Thank you for an easy process. I filed a claim through the app. At first it wouldn’t let me file, probably because of power issues from the weather but nonetheless, a very easy efficient process.

Pleased with helpfulness. Pleased with correct information and guidance. I am happy that I met Asurion because they were honest and reliable group to work with during my struggle of having my phone stolen. I appreciate having someone on my side when tragedy occurs.

I was on my way out of town and my phone was having technical difficulties. I was afraid of losing all of my contacts. I called Asurion and had a phone the next day. I didn't lose anything! Thank you for making my trip so much better!

Great customer service and delivered. Agent was knowledgeable and easy to understand and helped with everything I needed. Fast and quick on getting my item to me and handled all the paperwork in a sufficient form and manner. Thx.

I had a great experience replacing the s10e which we have to pay $200.00 but when it came to getting the IPHONE 10 XR replaced under warranty which was no cost I didn’t get that done. G1ot disconnected when the transaction was just about complete then couldn’t get back in contact with anyone to finish it.

Great support and they fixed my problem quickly. It took a few attempts but they got the problems handled. Thank them during this crisis. The timeframe was faster than what I thought it would. I'm impressed. Currently awaiting my order now.

My situation was handled professionally. Everyone I talk with was courteous, kind and speedy. I like the new phone that was sent to me. It works great not like the first phone that was sent. Thanks again. It was a pleasure the second time around.

Everything was so fast and easy from the beginning till the end with Asurion. You can’t go wrong. I called in and it took them two days to send me a replacement and I’m back in business thanks to Asurion and ATT.

Asurion is really professional, they have good customer service and they care about their customers. Any item I receive was in good quality even if they wasn’t perfect and the service was great and fast approximately less than 2 days.

The person who helped me was very nice and friendly. I had my new phone the very next day. Still hooking up my device. Still have a lot of things on my old phone. Ran out of storage on my old phone. It wasn’t able to back up everything on icloud.

Everything went OK. The demeanor of the person that documented the claim was not OK. Valued me as a customer, no!!! It was if I was bothering him. This was not my first rodeo and to him I was not a valued Customer.

Outstanding service and quickly had me back up and running. Technician came into my home to assist and also made me feel very comfortable. He moved quickly through the process and also taught me a few things about my iphone.

This woman was very very patient with me. I am technically challenged, but she took me through every step and stayed on the phone with me for over an hour. I never could have done it on my own. She was wonderful. I am sorry I did not get her name.

Accidents Happen! Thank goodness I had Asurion insurance! The person I spoke to on the phone was kind and understanding. She made it easy and gave me all my options. I found the right option for me and it was an affordable way for me to replace my phone. Thank you for your help and support.

Arrived on time. The repair was done in a timely manner. The technician was extremely courteous, he always kept me in the loop. Welcomed questions or to just check up on him. Was very careful with my device while handling it.

My phone had a major malfunction. After trying to resolve the issue on my own, I took it to a repair place and they were able to correctly diagnose the problem. I’m thankful we had Asurion, as my phone was “toast.” I contacted Asurion and within an hour my claim was approved. I received an upgraded phone the next day! Transferring all the data from my old phone to the new one was simple and didn’t take long at all. I boxed up the old phone (Asurion sent all the materials for packing and shipping the old phone back to them) and mailed it off. Simple. Easy. Thank you for your excellent service.

The insurance claim process was fast and easy. I would recommend getting insurance from Asurion to anyone. My insurance claim was filed and processed on the exact same day and I even received my replacement device super fast. I believe the new device arrived the very next day.

No hassle. Everything was a breeze. Thank you Asurion. I received my device within 24 hrs that is fast service, I did my claim through the app then I called to see if there was any other options available. They were more than accommodating. Great service.

Easy online steps, super fast!!! Just thought it would’ve been a little less then what it was but overall I’m satisfied! Honestly thought I wouldn’t get my device for weeks but I got it the very NEXT business day. Only why I’m not giving 5 stars is because of how much I had to pay for a new device, even though it was the full retail price I thought I would’ve gotten it for less but all and all I’m satisfied.

Excellent Service. Customer Service representatives were very knowledgeable and courteous. The process was a little more cumbersome this time because I had to print, sign and fax back an Affidavit. But I understand the need for it. Thank you for your patience in my returning broken iPhone.

The very first person I spoke with was extremely rude had me on hold for quite some time and spoke to me like I was an idiot but the other two I spoke with after her were extremely helpful and friendly, I received my phone super fast and everything was made really easy. Thank you!!

Receive the phone within a few days. Very happy with the arrival. It is my daughter's phone and due to the covid19 virus I am unable to get the old phone from her. I Will send it back as soon as I am able to get it from her. Please send an email to me and let me know that this is OK. Thank you. Karen ** for phone number **.

I was very pleased with the fast response they showed in getting me another phone. The service was efficient and first class. I would recommend them to my friends in a heart beat. All questions were answered with clarity and instructions were easy to follow.

Great job! No complaints about getting my son a new phone. I really like the deductible was added to my bill. Thank you! I need to get one for my daughter also because she shattered her phone. But that’s until later.

Actually at first I was denied because my phone sometimes worked and I was miffed. However after I live chatted with an agent and was more specific things went well. Once I was approved then my replacement phone arrived in a timely manner and after a few days I got my old phone on the way back to ATT and things went smoothly.

Easy and quick process. Thanks for the service as losing my phone was a very stressful event and you made it easy to get my get my phone back. The deductible was a fair amount to get the phone replaced.

Honestly and trust. Thank you for great service and repair service work. It’s amazing great. Asurion with my Verizon always great service. Thank you!! I love my iPhone. Work great and have to careful with it. To take care about Verizon customers and Asurion between believe me. Thanks, Gerald

The process of filing a claim and receiving a refurbished phone in 1-2 was quick and easy. The process of setting my phone up at my house was easy as well. I love how you offered me the box, packing slip, tape, so I didn’t have to worry about needing to find those products. I loved the service and know if I have any issue in the further y’all would take care of it.

Everything went smoothly. The person I dealt with on the phone to take my claim was easy to work with, took my details and got everything processed. Instructions were clear making it easy to get the phone activated and running. Got the phone quickly well within what I was told it would take. Very happy with this.

I appreciate The tracking and emails on the whereabouts on my cellular device. Thank you for the fast and accurate delivery. I thought That the FedEx guy was excellent at making sure my package was secure and delivered to the right address.

The problems that I had with my phone was taken care of without any difficulty and was very appreciated! The customer service rep as well as the Tech-support people were excellent and they took care of all the issues that I had in a timely manner!

Customer service person was great! Took me through process, received replacement phone in timely matter along with accessories. No problems!! Would recommend to a friend or coworker. Thanks for the service and I feel confident in your coverage that you provide.

Very quick and easy claim. No issues and arrived in 2 days just like the representative promised. Very satisfied with the service I received as well as the help from the representative. Will definitely recommend Att to anyone I come in contact with.

Good job!!! Fast and easy. Filed my claim while walking through airport and received new device in 1 day! They even shipped it to the address where we were visiting! My son was very happy to have his iPad back.

Delivery of new phone was fast. The only problem I didn't know the SIM card was in two sizes. I had to go to Verizon to get help. There needs to be more instructions on this matter. Also. Verizon said I needed to come to the store anyway, probably because old phone was lost or stolen.

Great experience!! Fast response and delivery. Easy to file claim and representative very helpful. Went exactly the way I thought it would. Answered my questions completely and made me feel like I was very important.. Definitely would recommend this to all my friends.

First time, they connected me with Samsung to get me the phone replaced for free. However, they were going to charge me for it. Asurion helped me at a very low rate to completely replace my phone. The customer service reps were very helpful and friendly. I was given 50 percent off due to no other issues in the past.

Excellent service in this time when not possible to go into AT&T store. I did receive an activation error at the beginning, but technician online call center was very friendly and helpful. Very much appreciate the insurance coverage. Thanks Asurion and worth every penny.

Everyone involved from the stolen phone report to the phone replacement was knowledgeable and easy to communicate with. Replacement time could not have been any faster. I cannot say thank you enough or be happier. A most pleasing outcome from such a bad beginning.

Excellent service and very kind and knowledgeable reps. The rep was patient, she waited and walked me through the setup process. Even when I hit a snag her voice alone reassured me that it was okay and I didnt feel rushed. Great workers. Keep doing what you're doing.

Very professional and concern about your problem. Tech was very interest in what I was talking about, and offer me difference device that would fit into my budget. They told me how much I would have to pay upfront, and stated how much I would have to pay, and what process to return the damage phone.

You guys were there for me during this horrible time we are going through all together and helped me get and receive my phone super fast. Thank you again. Your service was great and by far best I’ve felt about my carrier In a while for directing me to a great insurance company.

Asurion provided me with wonderful service. I was able to talk to a real person who spoke American English. What a treat! He assured me that my phone would be replaced and with a newer model. The phone reached me the next day. I am very appreciative of the excellent response.

The phone came quickly. The only issue is that the phone already had the liquid indicator set off. Phone looked brand new, so the fact that the liquid damage indicator was already triggered is concerning. Other than that, it was good experience overall.

It was very easy doing the claim in the web. I received my replacement the following day and it was very easy to activated the new phone. It was self explanatory and within minutes the phone was back in services and ready to go.

Representative was polite, informative, patient, and very helpful. I was able to set up my new phone with her help. I appreciate her customer service skills even as she had to repeat instructions several time. Thank you for your help.

All went as planned. I received new phone and returned old phone with label enclosed. I have not heard back as to whether phone was received. I am assuming that you should receive package within a week or so, if not, you can trace packagpackage for whereabouts.

They're always prompt and dependable. They guide you through the activation process which is always a plus. The installation of the sim is easy and the device arrived within one business day. So we were not without a device for long.

No downtime which is what I loved about the service... Easy claim all the way through and through... I needed this to happen fast because I am constantly on the go and need my phone to be working nonstop for personal and business reasons. So thankfully I am a happy customer.

Fast & efficient service. Process went smoothly. I did not have any issues with my claim. This was my first time filing a claim. I hope to not have to file another but if I do, I’d expect same efficient service.

I had my new phone in less than 48 hours. The replacement phone is great. Same phone I had just a newer version and a slightly different color. I love this new phone. I had ran over my old phone and recommend having coverage on your phone because no matter how hard you try, something bad can always happen.

Asurion did a fantastic job in getting my replacement phone to me asap and it was a simple transaction. However, getting my new phone up and running was a horrible experience. When called the toll free number to transfer old phone to new phone was told to go online. Went online and followed instructions and didn't work. Found another toll free number and when talking with the Verizon person got disconnected. Called back again and person said ok they have it and then got disconnected again! Then found out they shut off the wrong phone and mixed up two of our phones! Had to make a trip to our local Verizon store, wait 30 minutes for them to fix our phones in 2 minutes time. Needs to be a better way to transfer old phone info to new phone.

I recently fell in the Gulf with my phone in my pocket. It fell out and went to the bottom. Next day I went to AT&T store and was informed we had purchased insurance. Gave me a pamphlet to file a claim and the next day I had a new phone and back in business. Thank you very much for the fine service.

Thanks for fast service, easy process And was ok and easy online process. The insurance nice help that people that don’t work rather steal stuff and all back and wife using her phone. The process was easy and simple.

I think you guys overcharged me on my whatcha call it on getting the new phone. I think I was only to pay 110.00 for the replacement? Other than that I’m happy with the new phone but I overpaid to get the phone.

Quick process, easy to call in and redeem warranty, replacement phone came in the mail the next 2 Days with a return label and packaging. The only issue I had was I received a refurbished phone and the battery power runs out quicker than expected compared to a new phone with a new battery.

The claim was easy to make. The speed of processing and delivery were amazing! The replacement phone is so easy to use. My husband is very happy with his new phone. The customer service was very helpful. You are doing a great job! Thanks so very much.

Having Asurion being there for my husband and I was great knowing that we could rely on them making sure my husband's phone was up and running. Being a heavy equipment operator. His employer relies on him very much! Thank you Asurion.

ATT was able to get my new phone up and back to normal within 2 days except for AOL and I had to go directly to AOL in order to get my mail back. While it took 2 days I am certain my technical ability was part of the problem.

Very satisfied, with quick response. Would recommend to friends and family, we wished to have phone cover included. However my son had to go on eBay, to order us a new cover! Verizon said they were out of stock., and could not order us one!

Everything went great! I was pleased with everything. Product was received in working and excellent condition. I would recommend Asurion insurance to any Verizon or AT&T client. Will do business with Asurion anytime I have a problem with my phones.

We returned the damaged iPad this morning at a PacknShip. Our post office was not accepting pkg due to Coronavirus. Thank you for your prompt attention in shipping the replacement to me. God Bless and stay safe during this worldwide pandemic.

Their services are very easy to use. They also make your claim simple to fill out and the process is very quick. Im glad that they always are able to provide me with great customer service. I used them as my insurance company for the past three years! Never had an issue with their service.

Within one day I had my new replacement phone. My customer service agent was very friendly and helpful. I would use this Insurance service again because I feel that they listen to me. Did not argue or give me any grief about the reason I needed to replace my existing phone and the phone I got was in perfect condition. I am very happy.

Easy online claim, quick to know if approved or not and the phone arrived promptly. My phone was returned 3 days later. I called and advised I need to return the phone since my phone was found. Representative was very nice and helpful.

Very happy with the results of the process and help from customer service rep. Was stuck in the online process because I needed a verification code, which was sent to the device to be replaced, and it was not working, so couldn't receive the code. Called customer service, and was helped promptly and very professionally.

I lost my envelope to return my defected device. I called to request a new prepaid envelope The representative was very helpful and cheerful. We need that during these tough times! She was able to reassure me regarding the situation.

My 13 year old son's phone stopped working. We thought it was the SIM card so we went to Verizon. They tried a new card but it still wasn't working. He gave us the information to get a new phone through the insurance, Asurion. I did it online. It came very quickly - 2 days. The box also contained a postage paid envelope to return the broken phone. All very easy! Thanks!

Service was absolutely great. Phone was sent in a timely manner. It is in excellent condition. Had no problem setting phone up and getting all information that was on the original phone. I would highly recommend Asurion. They are the best.

I was very pleased with the prompt delivery of my phone. Although I was a little confused when I initially put in my claim to replace the screen, it automatically made me buy a replacement phone. It never gave me a warning. But other than that the process has been great.

Lost my phone over the weekend and had a replacement phone by Tuesday afternoon. It was a speedy and hassle free experience. I would definitely recommend this device insurance to others. It makes it easy to get anther phone without paying anything upfront.

You guys did a great job in replacing my phone. I smashed my phone on a Sunday before the Coronavirus got really bad and you guys said it might be 3-5 days before it shipped. I was bummed but accepted it, as I was the one who broke my phone. It arrived 1.5 days after I submitted the claim! Seamless transaction and sending you my broken phone back could not have been easier. I would not recommend breaking your phone, but if you do, you should hope you get to deal with Asurion!

I have been very pleased with the service, knowledgeable representatives, and timely response. I will be recommending this service to my family and friends in the future. In this day and age there are many so called extended warranties, insurance policies, and verbal commitments that fail to deliver what was promised. Thankfully that’s not the case with your company. Thank you.

My case was handled quickly and professionally. The person I spoke with made sure I was offered a suitable replacement for my damaged phone and walked me through the entire process from beginning to end. Thank you.

Out of every one of the claims I have had to make you have immediately taken care of them. Also every person that has handled my claims, they have All been so professional and nice. Keep up the great work. Thanks very much..

The process was quick and easy. All of the instructions were clear and easy to read. The transition to my new device was painless. I would highly recommend using Asurion as an insurance provider for your devices. Also, they've come to me in the past to resolve an issue.

My phone slipped out of my pocket on a amusement park ride while on vacation. Luckily I was covered and although the phone wasn’t in stock it was shipped within two business days. I did have a spare phone to use in the meantime but putting this behind me was very nice.

I will ship old phone back to you on Monday. Thanks again.

Great customer service, fast shipping, right on time. The total process took less than ten minutes. So happy with Asurion, professional and well trained team. Thank you for everything and please keep up what you doing ❤️. I had recommended Asurion for a lot of my friends most of them in ATT. Asurion is great because it’s affordable.

Thanks to them I got a new phone in 24 hours after my screen and camera shattered. I was stressed and worried but it was so simple. It was easy and fast service to replace my old phone. Thank you for everything.

Damaged my Samsung Note 8. Got a replacement in 2 days. Instruction was clear on transfer data from the old phone and installing a new sim card to the new phone. The return of the old phone was made easy by the return label and box.

James and Shamika, who were the two people that assisted us over the phone, were both very helpful and knowledgeable about their job. Both had great personalities and made the whole process for my daughter and I very quick and easy! Thanks Asurion for everything!

Fast service. Very user friendly. Would highly recommend. No problems at all. It was so easy to use. I could not get over how fast I got a replacement. It took less than ten minutes to answer all the questions they asked. I had to use them before and it was just as easy as it was this time. I highly recommend it to anyone.

To have a phone not charge and act up during Covid-19 was an unsettling thought. Asurion was great and fast. We may not know what is going to happen with Covid-19 but at least I have a reliable form of communication, thanks to Asurion.

Super easy and fast device replacement. Online access was fast and easy. Delivery was exactly two days. Did not give 5 stars because software recovery was not great, but very pleased with my new device! Everything was packaged like it was off the shelf.

I tried to place a claim on my phone that has a crack in the camera lens, not the actual screen. They wanted $200 deductible for that. I pay $17 dollars per month for the coverage times 21 months totals $357 plus the 200 equals $557. The phone was only $480, can someone explain why this insurance is so overpriced? Unless you lose your phone right after getting it, then this insurance coverage is pointless. The trade-in value on this phone is $175. I will try to avoid this Asurion in the future. You're just paying for the phone twice anyways. They are just stealing your money.

Had some issue when I had to upload all the documentation. I filled out but after that went smooth and didn’t have much issues. The phone as soon as it was shipped out it arrived quick. I liked that part of it.

My experience was awesome! I made the claim on Friday and I received my new phone on Saturday! I was extremely impressed on how soon that I received my new replacement phone. I was out of town working and really needed a way to communicate with my family. I was really excited to know that my phone was there ready to be activated the next day. It was very easy making the claim on my old phone that stopped working for me. I really appreciate the expedition on the replacement phone!

Asurion responded immediately and I had my new iPad the next day. Filing the claim online was simple. I wish all insurance claims were this easy to make and resolved as quickly. I highly recommend that you add this insurance to your purchase.

I submitted a claim for a network connection issue with my phone, my new phone arrived within 1 to two days. It was a very easy and quick process. The At&t people also were great to work with. Very helpful. Thanks!

I called in to file a claim and it went very smoothly. The representative I spoke with was pleasant and helpful. I received my replacement phone the very next day. It's such a relief that this wasn't a hassle. Thank you!

Easy process and timely delivery. My daughter is at school so it was great to be able to have the phone sent directly to her. I took one star off because I felt the deductible was a little high for an iPhone 8.

The only issue I would have is the cost, instead of the $75.00 I was told was my deductible I was charged $250.00 for a replacement phone, under the circumstances, I had no choice; in regards to the service though it was fast and very helpful in shipping and set up, I liked getting the text and emails also with status updates.

The process was very fast and easy to do over the phone. Had my phone mailed to out very quick to me. Thank you for making it so painless. We went to the store to file a claims process and stood in line for 1 hour decided to do it online no knowing how easy it was and I’m so glad I did.

I went to a AT&T for help they helped with the process. I met Norymar at the JUNCOS store in Puerto Rico. She was very diligent in the process, knows her job very well. Talked me through the process. The phone arrived on exact date and tech part was a breeze. Thanks.

The service and concern were amazing! They answered the call immediately and I received the phone within just a few days. The gentleman on the phone was very informative and clearly stated the information. Thank you for all you did to assist me!

It was very easy to file the claim online and the claim was processed pretty quick. Then the process of receiving the new phone and mailing back the old phone was also very easy. Worth the cost of of the insurance for certain. I will purchase the insurance again when I buy a new phone.

Calling and reaching customer service was timely and not too many questions were asked of me on what happened to the phone. The phone actually belonged to a family member who has special needs and lives in another town. The Asurion agent was understanding and replacement phone was received in 3 days.

Very easy to put in claims. Phone was in my possession within 36 hrs! I called the helpline and was successful at starting up my new phone. Thank you for the excellent service!! It is hard to come by these days!

My son lost his phone. Asurion and AT&T worked with me in temporarily suspending his account, getting a new phone to him in two days and reconnecting him, all without having to leave the house. Not having to leave home and spend time at any store during the Wuhan virus shutdown is something I and my family are grateful for.

Great experience. Good customer service on the phone when trying to get my new phone to work. Arrived in a timely manner as well. Phone is in great condition and haven’t had any issues with it. Was able to send back my old phone very easily too.

Very quick and efficient. Thank God it wasn't an iPhone, what a nightmare that would have been. Grateful for this insurance. Got my phone the next day so I could stay in touch with work and out of state family.

Got a replacement phone for my husband. Just finished syncing everything and he's a happy man. Quick to make a claim and quick to deliver the new phone, even came with the return box and slip to send back the old one.

Approximately 3 hrs on phone. Then needed to remove information and all apps etc off of old iPhone. Pack up old Iphone to mail off. Very time consuming. Much better when the store took care of this. They Did a great job in much less time...

Excellent, fast, and convenient service, friendly customer service staff. Useful information about the status of the order and tracking information was updated frequently and sent by email. The new phone arrived within two days as I expectedly. Overall, I was very pleased with whole experience.

The process for filing a claim was easy and it did not take long at all. The operator was very courteous. We were out of town when I called to file the claim and the new phone was delivered the day after we returned home. It was perfect.

The girl I dealt with was helpful and very professional. Replacement phone was delivered timely. My experience with staff working in store has not been very good getting my data changed to a replacement phone. Having replacement phones in store would be a great help.

No problem, hassle free event. I placed a claim and had my replacement device in record time. The claims process was super easy to navigate and even easier to understand. This was the easiest claim I have ever had processed for any item.

Hello! So far, so good! The phone arrived promptly with no issues. If the phone works well the overall experience will be AWESOME! The switchover from the damaged phone is not quite complete. My schedule has been crazy because of the COVID 19 virus, so I have been delayed in changing phones. Stay safe and take care!

It was fast and easy to get a replacement phone. Within twenty four I had my new phone and following the instructions were simple and clear for someone who has no modern technology experience. I’m very pleased and grateful how pleasant this process was and I will definitely use them again but hope I have no need to.

Contacted Asurion on Friday afternoon. My new phone was delivered within 24 hours. Very pleased the representative I spoke with. Was very friendly and helpful. Gave me several options on what replacement were available. The whole process took less than 20 minutes.

The phone replacement department was Quick and efficient. Understanding and informative. We received our new device in a short amount of time and set up was easier as well as all items needed for return were included. Thank you for this service.

Associate was very helpful and knowledgeable. Made a stressful situation easy. We went through our options and came to a conclusion that worked best for me. We weren’t able to display a code on the broken phone to set up the new one and she was very patient with us until we figured it out.

I did the claim on Friday evening and my phone was here Saturday afternoon. Boom baby! The phone arrived with all the accessories and looked brand new. After setting up, it performed just as the broken one did when IT was brand new. It was a good feeling!

Customer service was very efficient and helpful. My device arrived quickly, and I’m very happy with it. I would definitely recommend Asurion to my friends and family. Many thanks to the customer service representatives that assisted me through this entire process.

Asurion was quick and friendly, our first replacement device wasn’t functioning properly, but, Asurion sent us another device for free and it works great. Both phones arrives within 2 days of making a claim. The quickness of delivery makes all the difference to us, this is our son’s phone that was broken and communication is of high importance to us.

I received my replacement phone the next day. Very fast and quick service. Old phone sent back quickly. This insurance is pretty good. I was supported very well through this unfortunate accident with my wireless device.

Very quick turnaround, and the refurbished phone seems to be okay. Pretty easy process too. Thankful that this wasn’t too complicated. We appreciated the mailing label to return the broken phone as well. The hardest part of the whole deal was this review. Otherwise all is well with Asurion.

Very fast, put in the claim for a stolen that same morning, was completed and received my device the very next morning. Thank you for the timely response. The whole experience is was simple and easy no issues or anything.

Very quick and fast. My phone was broken the screen and they was quick to deliver it. I was very please how fast I got it. I thought I get it in 3 or more days I had get cheap phone to stay connect to my family and work but when my phone arrived I was pleased.

Asurion did a great job of replacing my phone screen, however, the technician ended up breaking the fingerprint ribbon. Asurion sent me a replacement device with no questions asked. Customer service was great!

Excellent and prompt service. No regrets. My son's phone was having issues and the service was exceptional and timely. Thank you so much. It’s always reassuring to know Asurion is there when you need them. My son's phone is like brand new now.

Thank you for your prompt and hassle-free support of providing the replacement phone. My daughter was en route home from Europe during the COVID-19 travel crisis and her phone was stolen. The replacement phone arrived in two days. Thank you.

If every experience I had went as smoothly as things did with Asurion I would be tickled pink! They were quick to respond and quick to follow through with things! Nothing could have made it any better, from first response to final phone replacement. It was simple and easy. Thanks Asurion!

Have never been dissatisfied with Asurion so far. They are quick to get you a replacement. With a teenage boy we are glad we have this service on our his phone. It has helped to get him a replacement with just a deductible cost for us. Thank you!

Very fast and efficient help. Everything was easy and I am quite pleased with my experience. I can't imagine how it could have gone much better. Techs on the phone were helpful and made sure I got taken care of without ending the call too soon.

AT&T. Phone was stolen and all Asuriomnsupport agents were helpful from the time of the first call to the activation of the new phone. The replacement phone arrive the next day. Great assistance both with shutting down the old phone to activating the new phone.

Always greeted with a smile. Wait time was short. Clerk was informative and helped us get the insurance questions answered. Phone arrived as they said. Went in again and and they did the turn on and got the new phone up and running. They had me do all the steps in this and I feel I can do more now. Thanks you all. You don’t make me feel dumb.

Tried to do online without success, still needed intervention of individual to clear up things. Actually had to go through this several times since once individual passed her AW code to supervisor I was dropped. Mailing worked great. In 2017 when I did this it all worked online.

The customer service you all provided to me was Very good. I received my phone in a short time and that was a great plus to me. Then I didn't know how to erase the data being the screen was blank the young lady Kayla helped walk me through that. And she was very polite and kind. Thank you.

Great customer service and fast delivery. I did not have to do anything but go into the AT&T store where they did the insurance claim for me &’ made sure my phone came exactly the day. Would definitely recommend the service.

I am not tech savvy, so I took the new phone to the Att store and asked them to set it up. They didn't get it working/apps not up & no email. I then went to the Geek Squad at Best Buy and they were able to get it all activated and transfer my files. My last issue is that it is not synced with my car. I imagine I'll need to go to the dealer to get that set up. I have a mostly functioning phone but it wasn't easy!

Made everything smooth and quick to help me get connected again. Y’all made my process much easier. Now in days I’m so busy that I don’t have the time to be able to deal with the stress when a phone is lost or stolen. Thank you for your assistance.

Thank You. Customer Service was friendly and very helpful with helping me with my replacement. She understood right away how I should proceed with my claim Service was very valuable and appreciated. Delivery was quick. I need my cell phone service and receiving it quickly was important. I will recommend Asurion to my friends and family.

I have carried this coverage for years and have never been dissatisfied. Screen was damaged beyond repair. This coverage was exceptional and prompt. The wait time was a little long, but we all have those time of work overload. Very happy with the results.

Great service always! I have always had very positive experiences with Asurion whether it be on the phone or online. They are quick and efficient to get a new phone to me so I have very little down time. Thank you Asurion!

Submitting my claim online was very quick and relatively easy. Took me about 5 mins, max and my claim was done! Much easier than going to the store and waiting. Turnaround was less than 2 days and we are back in business with a replacement tablet!

Great experience. Appreciate the process. Would have been nice to have some vendors closer to me for glass repair (closest was over 60 miles away). Live near Ashburn, VA (Data Center alley) and would have been good to have someone who could have repaired the glass break at this location.

Mobile repair came to my home but did not have a compatible replacement part. It took several days before I got a replacement phone because I didn't know I had to complete another online portion of my claim after the failed repair.

Asurion's website is user friendly and easy to maneuver when filing a claim. Asurion has always taken great care of us when we had to file a claim. They are fast and dependable. The replacement phone is at your door the next day. We appreciate Asurion's service.

I had to call for assistance over the phone several times, but every time was helpful. The staff was friendly. The phone was answered quickly. I'm satisfied with the service. My phone arrived quickly and the return process was easy as well.

Thank you for the fast delivery replacement device. Excellent customer service. The online form was user friendly. In addition I appreciate the updates and information emailed to me during my process of my device replacement. My overall experience was great. Thank you!

It was so easy! All communication was done in a one time online form. Received new phone within 2 days! Put sim card in new phone and was up and running within minutes. My deductible was added to my monthly phone bill. So easy!

The tech I spoke to was very courteous and knowledgeable. She showed me understanding and patience, as I am an older customer. The only drawbacks were; not all my contacts transferred and I did not receive a receipt for the Asurion insurance charge.

The process was fast and accurate. Received the merchandise in a timely manner, the only thing that is much needed to change is the deductible. Overall great customer service.... They made sure all the basics was needed and provided excellent service on sending the right product and

Very fast shipping of the replacement phone. I received it at my home less than 24 hours after I placed the claim. Also conveniently came with paid return label, tape, and shipping pouch for damaged phone for easy return. New phone is brand new & works great. I am very happy with my experience.

I was helped quickly and the person on the phone was friendly and reassuring because I was so upset that I was going to have to get another phone. She explained everything clearly. I had a new phone in my hands in 24 hours. The return policy was easy. All I had to do was put the old phone in the return bag and send it back.

Quick response to our need with a new, updated phone in our hand within days. Clear directions and phone assistance made setting up our new phone easy. Returning our broken phone was easy, using the box and pre-paid label provided.

Didn't take any time at all to get a new phone ordered. Also the folks at AT&T helped us through the process. The phone arrived at our home in two days. The AT&T salesman said that he would help us move data from one phone to another.

Asurion provided excellent response time In shipping of the replacement phone as well as follow up telephone support. The telephone support was both quick and knowledgeable. Exceeded service expectations in all areas. Short wait time and helpful staff. Thank you very much.

Fast and easy online claim processing. No need to call in about the claim as you receive updates continuously to let you know the status of your claim and what steps to take next, etc. Glad I had this insurance on my phone to make it painless to process and receive a replacement device.

It was great. Had my phone quicker than quick. Got my new phone up and running in no time. Thank you and the customer service really did a great job with my claim. I would recommend have your insurance for your phones.

Very pleased the operator handled my claim professionally and quickly. I'm very pleased with the claim. I had a cracked screen and technician that came to house cracked back of phone taking it off. He told me beforehand this could happen with my type of phone. So I had to call for a replacement. They handled claim efficiently and I just now got all thing transferred over to new phone. Thank you for a pleasant experience.

The first replacement phone (iPhone 6+) was defective and Asurion promptly replaced it and every worked very hard to keep us up and running. This was my wife’s phone and I am very pleased with the way your company handled the replacement.

Great customer service, all requests made in a timely manner. Received my new phone also in a timely manner, thus far working properly. I have previously submitted a claim. Still received the same great customer service. Thanks for having people who are very knowledgeable to be of help to me. Thanks.

My experience with the setup portion was good. The tech person was patient as I didn't have the WiFi password handy. Walked me through the process and as the system was downloading said they would setup and call back via text message to finish the process. I never got a call or text back. I ended up finishing the process on my own using the directions on the screen and in the box. Hopefully you will get my old unit shortly.

Broke my iPad, had a new one the very next day! Excellent service!! Very easy and uncomplicated to file claim, get new device, set up new one, erase content on old one, and mail back old one. I’m very impressed. Thank you!

Everything went very quickly! Phone got here in record time. Directions sucked though, I would have been lost if I wasn’t phone smart. And a tad bummed I didn’t realize it’s a refurbished phone which says “refurbished by Asurion”. I really really wish that wasn’t there because now I feel I paid 2k for a phone that’s not fully an Apple. It sucks for resale or I’m worried if something else won’t be cover by Verizon.

My device was lost at night and I went to Verizon. Person in there help me fill out the claim and I had my replacement device the very next day. I am so glad I have now all my other devices insured with Asurion. Very happy customer. Thank you.

All was fine. Timely, good condition. Return easy to understand. Instructions clear. I do find the insurance a bit high considering what we have already paid for the phones. The boxes provided are adequate and I hope the device has been checked in.

I damaged my phone very badly. I ran over it accidentally with my car! I am glad That Asurion was there for me. I received my iPhone replacement very quickly. This I really appreciate because nowadays we really need our phone for everything we do! It was also easy to set up my new phone. Thank you for your excellent service. I recommend this service provider to anyone.

Process was simple and self explanatory. Had a few questions and your team was ready, willing and able to assist in a short call. Couldn’t have been more convenient and my daughter was back online in 24 hours. Thanks for making it possible!

Everything was easy to fill out and submit online and we were able to get my son's phone quickly replaced. It arrived in two days and we returned the damaged device in the prepaid package. The chat service online was also very simple to use and helpful. Thank you.

I'm very pleased with AT&T. They got me a replacement the next day as they said they would. No Problem at all. I would recommend them to my friends and and family. The staff was helpful and they listen to make sure I understood.

The customer service staff that helped us were knowledgeable and very courteous. Our claim was processed immediately and we received our new device in one day! Thank you for such wonderful services and staffers. Your service rates an A+ with us!

Everything was absolutely amazing and the new phone my son who is on as the second line. ABSOLUTELY Loves the new phone especially since he can finally make calls to his friends and me of course when he needs to. But thus far with AT&T I'm satisfied! Thank You!

It was quick and easy to get my replacement. Every one was really helpful and returning my old phone was also quick and easy. The directions in the box with my new phone was also helpful. Also activating the phone was so easy and quick.

I had an issue with my Samsung Galaxy Fold. Asurion was Quick. Easy. And Efficient. Thank you very very much. I would do business with them again. I had my device in hand within 2 days of calling. Five star rating.

My watch was delivered on time and the customer service rep who helped me with my claim was amazing and super knowledge. She made the process really is and stress free! I give the entire interaction a 10 out 10.

It's a really good service.... It helps you with any problem with your phone.... If it gets damaged it walks with you to find the best way to fix it... If it's a broken screen to a damaged phone... Thank you...

I am very happy with the ease of submitting a claim and the follow-through by Asurion. They provided excellent customer service -- the rep was professional and knowledgeable. WE had a quick resolution! I would be happy to recommend to all.

Received replacement device timely and pleased with the process. I have had Asurion insurance on all of my devices from beginning of my cell phone usage; 1999 to present. Always, I have received great service from the beginning of reporting the incident through receiving the replacement devices. Thank you for your excellent service.

Great job Asurion! Easy to get a replacement device right away. Fast shipment of new phone. Old phone was dead so I could not set up the new one myself. Went to local AT&T store and they did it for me. Thank you.

My daughter’s phone became very hot and stopped working while she was at school. She turned the device off and then it just wouldn’t turn back on. I made the claim using the AT&T app and it was fairly simple. The new phone was shipped quickly. I still think the deductible was high considering my daughter has had the phone since September of 2018, but overall we are pleased. Thanks for your help.

I explained the problem with my iPhone (phone getting very hot when charging) and was told immediately that I could get a new updated iPhone replacement. It came one day later and I am very happy with it. The insurance came through for me!!!

Speedy delivery- great service. Instructions were easy to follow. Everything went smoothly- completed all the steps online in just a few minutes. After submitting the claim I received a confirmation and an update by email to track the order. All went well.

You never think you will lose or break your phone, but it does happen! Glad I have the insurance on my plan. Phone was stolen - Asurion was quick to send a replacement with instructions on how to set it up. Easy process!

My previous phone was dropped and the screen cracked and became hard to use with so many splits everywhere. I have insurance on it and after the report. The phone came in a couple days. The instructions were easy to follow. This was great. Thank you!!

Very, very impressed with quick response as soon as I filed a claim. My daughter had her phone within 2 days and even arrived earlier than what was written to me in the email. The phone is in perfect working condition. Thank you.

My problem was assessed correctly and I received my replacement phone in a timely manner. It was also a good value. Only problem was I needed to use old SIM card and not the new one that was with the replacement phone.

Very easy to do, and a very easy and pain-free process. I did not have to call in and speak to anyone, I was able to file the claim in a quick easy process. Then the phone came within 2 days, I was reconnected quickly.

Went to Verizon dealership, made insurance claim and received a new phone in two days. Couldn't be any simpler! I highly recommend this service to anyone who is need. I am extremely satisfied! Hopefully, I won't need to use this service again but if I was to need it I know I'd be in good hands.

It was a great experience, very fast and beyond my expectations. The person that came to fix my phone arrived about 30 minutes earlier than expected which was absolutely convenient. Not only that but he was so good at his job that within 20 minutes I had my phone back, functioning as if I just bought. Thanks!!!

It only makes sense to get this insurance. We have benefitted many times from our policies. They are quick and professional. Whether you have young smartphone users or are accident-prone, you, too, may benefit from the insurance policy as our family has.

There were no problems working with Asurion. I did have difficulty identifying the correct company that covered the problem with my cell phone. Somehow I was referred to a company other than Asurion. This caused further confusion as that company informed me I would receive a response shortly. I never received a response. Further investigation by myself brought me to Asurion and the problem was resolved.

Everything went well, the new phone came right away. The only problem was I could not get the same phone replaced as my old phone was discontinued, so it was a little inconvenient setting up a new model phone. I have to say everything else I needed was there for me.

I was very pleased with the assistance received, during the time my phone was down each agent worked with me assuring me the problem would be resolved, with great patience they did not tire, hoping I have this agent's name correct (Alice). She was so patient with me. I called her my Angel. Thank you.

I went to a Verizon store with an insured phone. I was told I could get a replacement according to the terms of my policy. The agent assisted me to file my claim. I gave him a transposed number in my shop to address. 16452 instead of 16542. I have spent 8 hours trying to fix this. No matter what I can't get through to anyone who can help me. This company is great unless you make one small mistake. UPS can't change it because of their policies but I can't get anyone to help me from them, Asurion, change it.

Easy to complete online- forms were not difficult to navigate. No hassle. Delivered on time. Have used in the past. Reliable service. Cost of the replacement phone is reasonable. Would continue to use the coverage.

I dropped my phone and the screen cracked. I contacted your company and set up an appointment for someone to come to me and repair my device. The agent contacted me as promised. He showed up to my location and he was very quick and fixed my phone with no issues! Thank you so much!

I wish there was a way to provide a half a star or negative star as this company is a scam! I've been paying for insurance on my phones for SEVERAL years since I have 5 phones and 3 belong to kids. With that said, I made a claim and they quickly denied it for a lost phone. When I called to find out why and to re-instate, took me over 40 minutes and had to talk to a manager that finally approved the claim and took my deductible of $250. They stated that they would send out the phone within 24 hours. As they sent the replacement phone out, an adjuster contacted UPS and stated to bring the shipment back and my tracking information stated that the sender requested the shipment back.