Asurion Reviews

Screen cracked on old phone, new unit came quick, very easy and everyone was very professional, this was a pleasure to do since I was without a phone. Only took a few min over the landlines, only wish your website would let you choose your replacement. Only reason I had to call. My phone was not listed.

If I could give Zero Stars I would. I filed 2 claims for iPads that had screens broken by the kids with ASURION HOME PLUS. Claim was denied for "Intentional Damage" and "Abuse of Product"!! DO NOT BUY!! You would be better off putting money in a savings account or adding your devices to your house insurance.

Really helpful customer support agent. Thanks to him for helping me set up my new phone and understand my old phone. He was patient enough to stay on the phone with me while I got everything set up - not all agents do that. Well done.

Quick response from Asurion and received replacement next day. Activation was easy and the customer service was very helpful. It was easy to return the damaged unit. I would definitely recommend this program if you don’t have it yet. Friendly and helpful customer service.

5 star rating for Asurion's customer service. Upon request for new phone, it was delivered in less than 24 hours to my front door. Thorough return materials from Asurion allowed me to pack and ship my old phone from my own mailbox. No muss, no surprises, just a smooth sailing process. Thanks, ASURION!

Replacement phone arrived in two days. Brought it to the AT&T Phone Center Store and they transferred all the data/pictures to the new phone and swiped the information off the old phone. This morning 12/04, I mailed the old phone back to you.

Very quick, very efficient service! They answered my email and had my new phone shipped out to me within just a couple of days! Which worked out great!! Also, it cost me under $200 to replace, which is even better considering I'd only had my phone a few months and it cost over $800.

I had a small crack in the screen on my phone that I wanted fixed. The phone was less than 4 months old and when I filled out the online claim form, the results showed that the phone was eligible for repair. Once I mailed it in, I received an email approximately 2 days later informing me that my device was unrepairable and that a replacement device has been shipped. I called and after a lengthy discussion I was able to “convince” the claims escalation specialist to send me my original device back instead of the replacement device. Three days later, I received a Asurion branded refurbished phone. Collectively, I have spent around nine hours on the phone trying to get my original device back. The last update that I received was that they had lost my original device and that they would send me a new device. It has been over 48 hours and still no phone.

I never had such an easy, painless experience replacing my broken iPhone before. The morning after Thanksgiving my phone had a little problem with gravity and the screen was shattered to the point that using my touchscreen would result in tiny glass splinters in my fingers. I called AT&T right away to start the insurance process and figured I’d be on hold for hours because it was the day after a holiday. I was pleasantly surprised when they answered my call after only a couple minutes.

The person I talk to was very nice and awesome with helping me get my new device. Thank you so much. Then after talking with her she informed me about getting my new device that I should get it turned on and get the old one back.

Great service and prompt response. This is first time ever filing a claim and when I needed it most, they're quick to reply and help me out with the issue. I definitely recommend to anyone looking for a great insurance company for their phone, I’m very satisfied and thank you again!

I did an online report and was so easy, hassle-free... I tried calling but I was not able to get a hold of anyone, so I did it online. I typed all the information and my daughter got her replacement phone two days after. She was so happy to receive her replacement phone. Thank you.

Filing claim and getting phone was very quick. I’m very satisfied with the service. Thank you for being there when I needed you. I was so surprise how quick I got the phone so I got to send the broken phone back the same day.

The customer service representative did an excellent job. She was polite, friendly and very professional. I received my package in 2 business days as she stated. Keep during the Excellent job for all of your customers. Have a Merry Christmas and a happy New Year for 2021.

Great service from our valley mall location in Hagerstown MD. Went in after my phone fell out of my pocket, did not realize it and wife ran over it. Was looking for phone, backtracked my steps and found it. They started the replacement process. Only complaint is they said I would have it Tuesday but came Thursday evening. I guess the holiday rush with online shopping played a huge part in the delay. Otherwise very great customer service.

I have a family phone plan with Verizon and in my plan, I had (canceled today) the multi-device insurance plan provided by Asurion. My son's phone screen cracked and due to the safety with the glass possibly injuring him and his mobile schedule, he got the screen fixed right away. He contacted me to let me know. I contact Asurion to see if I could get some sort of reimbursement as their site stated reimbursement. The Asurion rep stated that reimbursement was for other circumstances.

We were very pleased with your company. The representatives were very friendly and helpful especially since the first replacement phone never made it to us and they were very prompt on getting a second phone sent to us. Our only issue was with FedEx.

The shipping could have been faster but all in all I'm very happy with my replacement phone. The claim process online was extremely easy. I appreciated that because usually I'm worn with patience and this being an easy step was especially nice.

The process was relatively painless compared to not having a working phone and I truly appreciate the speed in which the replacement was sent. My father was in and out of the ER for the last week and I needed to have the phone.

I got my replacement phone right away and in great condition! They sent very clear instructions on how to send my old broken device back and provided the label and everything! They even sent a 5g SIM card!! Loved the service!

This was my daughters phone and she received it in a very timely fashion and this made her very happy. I have been an AT&T customer for almost 20 years and have had a couple of phones replaced and Asurion has always come through with flying colors.

The response time of sending the phone was great. The directions that came with the phone to transfer data were not good and there were NO directions about the grey SIM card. I was not able to transfer everything from my broken phone to the replacement phone so I shipped the replacement phone back, and I will either buy a new phone or replace my broken screen. I was not satisfied that my data would not transfer. I even went to the local AT&T store and they could not help me either.

My experience was outstanding! Thank you! My agent was knowledgeable and my phone came in Two days! I had to call back on instructions on how to engage my sim. And my agent then was also fabulous. I’m so grateful!

Shipment came in fast with easy instructions on how to send back the broken phone and erase memory etc. They made this stress free and easy. Shipping box came with a paid postage stamp and wrap to make it even easier.

The new mini came within 2 days of the claim approval. I am impressed. The Asurion team was very helpful in completing the claim on my mini 2. This mini 5 is worlds apart from the very clunky works of the end of my mini 2.

The young man that helped me was so patient, I’m not a tech person and I was very upset that I thought I lost every picture I owned. I am very grateful for how pleasant and patient he was! Thank you so much! In this time it’s hard to find good customer service and this restored my faith!

Speaking with customer service was easy and helpful although it took a little wait to actually reach a person. In the past, I had used the website, which is also easy to navigate. My issues were addressed immediately, and I was glad that we used Asurion.

Phone jack for output malfunction and I went to AT&T store. They gave me your information and it took about 5 to 8 min to complete questions from your Employee and the new phone here next day. Went back to AT&T store and they helped me set up new phone. Very good service.

Replacement came in quick, my device was upgraded without reason or explanation however so I'll be monitoring my bill for increases... Satisfied with all of the replacements I've filed through Asurion.

Excellent service. Replacement phone was here in 2 days. Packed the damaged phone Back in the box and shipped it. Thanks for making it so easy. Would Recommend this service to any other person. I have had multiple claims and Never experienced a problem.

The process to get a replacement phone was quite easy, with the help from the sales person at the Minot AT&T store. I am totally satisfied with the prompt service that I received. I would recommend this service to anyone who purchases a cell phone, because you just never know when something is going to happen to your phone, and I never thought it would happen to myself!

Everything went great! Very easy and we got the phone quickly. I forgot we had the insurance through AT&T. When we went to the store to look for a new phone, the associate there looked at the account and said we had coverage.

The Lady for Asurion who took our Claim was Excellent. However the Web Site would not take my Reply Documents in .Doc or .Pdf or .jpg. I had to go to a local Store to Fax them. Otherwise, Asurion was Great. Thanks.

Prompt service with claim. Quick delivery of replacement phone. Polite and simple access for tech help to activate the new phone. Easy and simple instructions to return the broken phone, having all packaging supplied as well as tape and label for mailing.

I had a great experience. I thought I had a discount on my deductible but I had to pay $250. Other than that it was a good experience. I received the phone in one day. I would like a to see a better deductible discount for the ones that doesn’t use it often.

The process was easy and the phone was delivered promptly. No problems. It was delivered within two days of filling the claim. The whole process is automated and can be completed in full on line. Thanks for a job well done.

Asurion has a great customer service. I received the replacement phone. Thank you for the good service, everything was done online which was very helpful. There was always a communication via email for updates. It was a great experience, I am thinking of you as Asurion for other electrical places at my house because the service is very good.

Easy and painless. I thought I would get my Ten Max but they sent me a 11 so I was very happy with that. I do however miss the larger screen but I am happy with this one. I recommend that everyone should have insurance cause you never know when you might need it.

I was very pleased with the customer service. Very personable and answered all my questions. The lady who helped me with the claim was very understanding because I was a little irritated with my son and could not do it online. She was able to calmly walk me through the process in turn calming me. When it was time to activate the phone the gentleman was also helpful and understanding with my son. Thank you for an easy experience.

My phone was ran over and was completely unrepairable. After filing a claim, there was an automated response "GOOD NEWS. Your device can possibly be repaired. I knew this was not the case due to the condition of the phone. I requested a loaner phone that is 4 operating systems and 4 years old.. I can't access ANY of the things I need for my life on this loaner phone. 3 days later I get an email that they need me to call. I did and they told me phone was not repairable, like I knew, and they were sending my replacement out as soon as payment was received. My payment wouldn't go through so I tried a different card and it didn't work.

I've always received my replacement device in a timely manner. Asurion has been the best insurance to buy because bad things really do happen to your smart devices. I also love that they send you a new device and not some old refurbished joint.

It was virtually effortless. As a matter of fact we got the phone and my daughter didn't like the color and the operator said, "No problem. Just send it back. We'll send out the one she wants." I could not be happier and my twelve-year-old stop crying. Thank you.

I am truly pleased with the experience I had with Asurion. I was able to reconnect with my friends and family with my replacement phone and it was very easy for me to reactivate my phone. Shipping was simple and setting up was a breeze. Thank you very much asurion.

Excellent customer service, I tried to do it in my computer and I was unable to, so I called customer service and person I spoke with was so very friendly and helpful, and the delivery was fast as well, thank you very much for the service you offer.

I was extremely satisfied with AT&T's Asurion. I would definitely use it again. I just had to call, email & use the confirmation code. It wasn't the easiest or hardest. Just follow the prompts & procedures. I have to say, that when you need to use Asurion, contact them immediately.

My daughter's phone broke and was not able to be repaired. We called Asurion and was connected to representative immediately. She was super helpful. Did a great job with my insurance claim. It was fast and very easy to file claim and get new device.

Filing the claim through AT&T was fast and easy. Asurion’s response was immediate. Replacement of devices was so fast. Very happy with the whole transaction. The replacements were an upgrade. I am definitely glad I had chosen to have protection on my devices.

Very easy transaction, no problems, simple and user friendly, did it all online, box I felt could have been a little better made and an extra piece of tape would have been nice but altogether it was very simple and easy. Took to UPS store and just handed it to them,.

Everything went extremely fast! Shipping was spot on. However the phone that was sent is doing the exact same thing. 6:00 am fully charged, battery on low power mode, low light and closed all apps and at 11:00 am I have 29% battery and nothing to reserve... This is not working out!! Help!

My experience was the absolute best, there is not one thing that needs to change. Everyone was kind, patient, and informative and my results were amazing, I got my new cell less than 24 hrs. You're the best, never had such good service with a cell phone server ever. Thank you,

Everyone was so helpful and the delivery was so quick! I greatly appreciate all the help from the Fairview Heights Illinois Store! Thank you so much for all the HELP!! My niece only had to go one night without a phone with her newborn and two year old. It was amazing how quick it all happened with using the At&t insurance. We all really appreciated how quick the service was done and handled.

The agent was very kind and helped me with my replacement phone. Although they didn’t have the red phone she offered me the option to wait. My phone arrived Friday at noon. I took my phone to the local AT&T store to restore my phone.

My brand new iPhone was destroyed Fuerbach. I accidentally dropped it in the street and was run over by a couple of cars. It was replaced with a minimum of fuss. The replacement arrived in short order and was easy to set up.

At first I didn’t get a replacement phone so I called and a phone came right away. Now another phone arrived so I need a label to send the extra phone back. I’m sure the delay was a shipping related problem, not Asurion. Agents have been very helpful and taken extra efforts to make sure I was not without a phone and it was greatly appreciated.

Everything was fine except I had to have help with the activation. Once I knew who I was suppose to connect with, was completed in minutes. I am a bit confused why I was not under warranty, I felt I cost myself money by having a warranty and insurance. Overall I’m very satisfied with the outcome and was given excellent customer service.

Needed a phone replaced due to unrepairable damage. Process online was quick and easy to complete! I have used Asurion several times over the years and would not live without it! Return box and instructions included with replacement phone making it seamless to set up. Strongly recommend!

The young man I spoke with was very knowledgeable and friendly. He did an amazing job helping me with my issue. I was not able to complete the claim online but he helped me out with that as well. Great experience.

The claims process was quick and easy. Didn’t take long to process the claim and also received my replacement device. From the beginnings of the step to the very end it was extremely easy. The fast shipping and light new device I received was amazing. Great customer service.

Techs were friendly, knowledgeable and very PATIENT! Gave me a sense of security knowing they were doing what they do best. Great price on my phone warranty, didn't even know that it was covered until my talking to Asurion.

This place offers an unlimited screen breakage protection warranty. The first time trying to use it, they said my phone is not eligible. That's 2 years I wasted my money. Don't fall for their lies! Do not get burned since they don't care about their customers.

Couldn’t be happier with the quick response and replacement phone. All I had to do was switch the SIM card and I was back in business. Altogether pleased with my insurance claim. I’d definitely recommend Asurion to others. I thought paying $9/month on top of my AT&T bill was pricey but it paid for itself in spades.

Had issue with phone which was cracked. Made a claim and had it by the next business day. It worked out because I work from my phone now so I never missed a beat with work. Couldn’t think about what could’ve happen if I had to wait longer.

Initially I placed an insurance claim. That first contact was horrible and I went through the motions just to get over with. After 16 days waiting I called back and the representatives were great. One was online and the other on the phone. Very professional and took care of the problem. A couple of days later the phone arrived. The Tech was great, patient and professional. Took care of guiding me all the way. The only reason why I made it a 4 star. If it not for the professionalism of the rest of the representatives, it would have been 3 or even a 2 star. Other than that great across the board.

This experience provided a seamless process and rapid delivery. I was very satisfied with how everything was handle by the Asurion team. During the COVID19 pandemic it could not have be executed any better. I would recommend this service to others when a replacement device is needed.

Wonderful wonder wonderful!! The entire process was easy breezy! From filing the claim one day, receiving the phone the next! Not to mention, activation was a cinch! I used the new tech app to chat with a wonderful young man who was able to get me all set up on only minutes. It was a totally painless process & thank you for such a great experience!!

This coverage was a lifesaver, would highly recommend investing in this warranty. I have used Asurion for years and have never had a major issue. The replacement device came quickly and I was up and running in no time. Highly recommend this company to tech and gadget enthusiasts alike.

Replacement phone came in rather quick. Online instructions to activate and set up new phone were easy to follow (including erasing damaged device), it only took me a couple of times trying, but I finally completed the transaction. Appreciate the enclosed return items (pouch, box and prepaid label to return the damaged device).

Guys did great - fast with excellent service! Thanks - I’d recommend this service to anyone. Very much appreciate it, if it wasn’t for you guys - I would still be without a phone when someone had stolen from me.

I had some trouble completing the replacement. I was only getting the text option and that was part of the problem with the phone that needed replacing. I was able to go on the live chat. The person I dealt with was super helpful in getting the replacement shipped.

It was simple once the phone arrived. My only problem would having to pay to send the phone back but aye nothing's perfect. Nonetheless the set up steps was easy. The phone did everything for me basically a big plus. Thanks.

It has taken time to get my phone close to where it was since I lost it. Once it updated some but not all was in the update. Thanks for all your help. I was also happy to get the same phone. Galaxy S9.

This is the worst claim experience I have ever seen. The only claim we have had to file in three years and Asurion has botched it up at every turn. They shipped the first replacement phone to the wrong location. Then denied next day delivery of the second phone. Wondering why we even need insurance with service like this. What a waste of time and money.

The online instructions were very hard to follow. Had to rely on phone instructions from your representatives that they gave. They were a big help. We would not have been able to do it from the web site.

Lost my phone in the lake and it was not recoverable. I called Asurion about the claim and they sent my phone no problems. I was treated very well. Not a bad experience at all other than losing my other phone.

Happy with AT&T as always! I am not a fan of FedEx as they left my box on the porch. Never even rang the door bell. I was home all day! It was very cold outside that day, I am just glad it didn't damage the phone.

Phone was not delivered on the day and time promised. Rescheduled for a couple days later. Support was helpful in the migration from old device to new. Overall happy with getting a replacement phone and getting it working. Would be five stars if original commitment met. At least only a two day delay and now all is well.

In less than 48 hours from the filing of my claim (on a Saturday, to boot) I had my replacement device. The process was simple and each step was well explained. It was so simple that I cannot comment on the level of service from the representatives, as I had no need to contact one.

I've been using Asurion for about four or five years, and I've had to have a phone replaced about three times. In every case, the replacement phone has arrived quickly (in a few days, at most) and copying over all of the data, contacts, phone numbers, photos, etc. has gone without a hitch. A good job and quick service by Asurion. Thank you.

After several attempts in activating phone I called customer service number..Wait time was minimal.. Agent extremely helpful and patient as he assisted in activating replacement phone.. I was very pleased with customer service agent.. I would strongly encourage one to use Asurion Pro techs.

All good on the process. Fast and very easy. $168 for the deductible is very high since I pay a monthly charge. $50 is more reasonable for a deductible. The customer service agent was great. Had to use the online chat and could not complete the claim online.

Over the phone service was great. Everyone I spoke to was willing to help. The website was kind of hard to find what I wanted. I was sent a code to the old phone which wasn’t working so that was a little frustrating but other than that the whole experience was good. Excellent over the phone service.

The ATT Store was only helpful in giving me the phone number for activating my insurance. Beth with ATT was most patient in helping me set up the replacement phone. The Asurion folks were helpful in navigating the process and it arrived the next day as promised.

Replaced cracked phone, with refurbished iPhone 7, I returned my iPhone 5s. Hopefully my return was received. I followed all instructions but my tracking number was different than the one they had on packing slip, the post office gave me the tracking number.

My business phone was stolen and I was able to replace within 48 hours and use the call forwarding from the ATT website so no business loss that I know of- thanks! I had forgotten that I had the insurance and when reporting they told me!

Quick and easy service for my phone, that was lost and later found and returned. With the help from a AT&T store person that made it easy to complete the process. A new phone was at my house the next day. Thanks.

I tried to submit my claim online first. Somehow there was an issue so I got frustrated. I called customer service, had a wait time of 3 minutes and spoke with a representative who completed my claim with ease. The call took less than 15 minutes to take care of my claim. I’m very pleased with the service.

Old phone fell off the front of my truck (oops) and someone ran over it. Claim process online so easy, filed claim around 5pm, and I got new phone, same as the old phone (iPhone 8+) before noon the next day. Best replacement experience since cell phones came along. So worth the money!!!

It was a quick, concise and easy process! So very grateful! Within moments of our claim, we were forwarded all the details of our new device and when it would arrive! We got the package within a day and set it up immediately. Only going 24ish hours without a phone!

Technician did a great job with the activation to getting the phone in use. Phone came on time and faster that was suggested and that was very good. Thank you for doing a great job and the service that you give.

Rep was very nice, fast, helpful which is hard to find these days. She was empathetic, listened to the issue at hand and gave good advice. She was helpful and the new device came so fast I didn’t even have time to worry about how I was going to function with the broken phone. I really appreciate that kind of customer service.

Helped replace phone in a timely manner after house fire. Person I spoke with was very helpful and caring. Even asked about people and pets and phone arrived promptly. Not much else to say EXCEPT THAT WE WERE PLEASED AND RELIEVED.

Service for my claim with Asurion was excellent. Good customer service support in my request. Diligence when talked to me during my call. Rapid response at the moment of replacement instructions. Less than 1 week to receive the equipment replacement. Thanks for the service.

My experience was very good. After losing my phone and I made the call to file a claim, the replacement arrived the next day. I was able to download most of the data and I am very pleased with the service. Now I have to find the portion that I have to pay.

I submitted my information late one day and had the new phone the next day. It was amazing that it was processed in such a timely manner. The phone is actually my son’s phone, but I think he is very happy with the replacement phone.

Had a replacement phone in less than 2 days. And we called that number to help set it up for us. And thank God that agent that help us was very good at her job. She had the phone up and running in no time at all. This is the first I have ever lost a phone while hunting. But AT&T saved me and especially that agent who helped set it up.

Took care of my problem QUICK. Thank you!! I appreciate taking your time and handling my problem.. For years AT&T has always taken care of my problems with my phone and very quick.. I would recommend this type of insurance for your phone for anyone.

Good experience. Only reason not five stars - unsuccessfully tried to talk to agent. Window kept closing. Also final activation took a while to figure out. Beyond that, very easy and final result was what I’d hoped for. Thanks for everything.

Kim was absolutely wonderful. She was extremely knowledgeable and patient! Thank you for the great customer service! She was amazing and your company should be thrilled with her as an employee. She guided me through the transfer of information from one device to the next. Thank you, Kim.

Fast and easy, the process was easy to do from start to finish,, even though it should be cheaper for someone that already pay high insurance premiums. But I do have to say it was very fast, I got the phone the day after,

You guys are the best with prompt response and service. Thanks again. We received the phone in a timely manner and it was easy to setup. I’m thank for the setup guys to take time to Help me troubleshoot.

Being a senior they make it so easy to process and send the new equipment back to you. I have about 10 lines because of my grandkids so I can keep in touch with them and make sure the bill get paid. When something go wrong with any phone I need service asap. Thanks to you all come through every time.

Process went very smoothly this time and replacement equipment was sent fast. The online process for getting this claim rolling and completed has been greatly improved since the last time I had to use the service.

Service was great, all questions answered and every need was met! I would recommend Asurion to every one of my friends and family. My new replacement phone arrived quickly and set up was easy with the help of the protect team over the phone.

Quick, fast, easy. Phone arrived an day and a half later. Setting up phone was fast through the website also.. I will continue to keep the insurance on my lines. It has paid for its self. I tell all my friends and family they should use and get this insurance on their phones...

My replacement came in super fast. Super pleased and the phone was easy to set up and transfer all of my data from my old iPhone to my new one. AT&T is the best phone carrier and the speedy shipping that they have.

First telephone call denied claim because they could not match the IMEI numbers. I had to go to ATT store to verify that my registration was correct, which it was. My second call to you went smoothly with no question as to correct IMEI number. Don't know why your records were not correct the first time. But it was inconvenient to get things straight.

I was extremely pleased with the efficient manner in which my claim was processed. With the exception of your online claim process not working properly (the system did not send the code necessary to proceed); I was able to get through to an agent who took the information and processed the claim. Within a day or so we had the new phone & are up and running again. By now you should have received the old phone. Thank you.

It were great and came just in time. I'm very thankful for all they did for me and my family by setting me up with a replacement phone. Thanks and I'm glad to have insurance. Especially a insurance that gets me.

Thank-you!

One of my employees lost their phone. Call was made to suspend service and report the lost unit. Representative was very knowledgeable and the transaction took only minutes. Very pleased with the service. My employee received phone the next day.

“I had no trouble setting up a claim for my lost/stolen phone. Very simple instructions and website was easy to understand and the replacement phone came very quickly. It came a day earlier than expected and I was impressed with the service. Thank you for a job well done.”

My sons phone stopped working while 2 hours away at college. The Protech agents and the chat agent were most helpful when initially preferring the replacement and again when he was having difficulty getting the replacement phone to connect and work. I am ??? satisfied with Asurion!!!

Everyone was friendly. The process was very smooth, except for how damaged my last phone was and trying to safe as much as I could off my old phone. Honestly though I just want my old phone back, not a big fan of the new phone and I’m having quite a few issues with the touch screen of the new phone.

The process to get a replacement phone was so fast, so easy; I was pleasantly surprised how quickly the claim was approved. We received the refurbished phone just 2 days later, and it comes with a 12-month warranty to boot. Thank you for making this process smooth and painless for your customers!

You guys are great and very professional. The other one was stolen out of vehicle and I was very disappointed that some one would do that. I will continue being a customer of Apple, I have had a pleasurable experience with Asurion.

It took me a few tries and then success! I had online and phone help from technicians. I will now be able to return my phone. On Monday Nov 23. Pls don’t charge for it being late. Thank you. Guidelines provided were great!

Overall this was a great experience. Easy to make a claim, followed up promptly with my replacement phone. I was given ample amount of time to make sure my phone was backed up and all my information carried over to my new phone. The instructions included with the new phone made it extremely easy to set up my new phone.

The replacement for the lost device. iPhone 7 was so quick. Thanks. For taking care for that. I really appreciate it. Also I had other issues in the past and Asurion gave me the same or better services and resolved the issue in a nice and professional way. Hey thanks so much.

You guys were amazing. My first replacement was refurbished, and ended up not working after 2 weeks. You quickly sent a brand new replacement with no questions! Had me back in business in no time! Thank you so much for not being a hassle!!!

The service was great. My son has been unlucky with phones this year. But the claim process has always been easy. We always get the phone the next day. Once we actually got same day replacement. ASURION warranty service has been excellent.

I got the new phone in two days!! I was so proud to actually have a phone that would ring again. I've very pleased with the service. Returning the old phone was a breeze and it didn't cost me anything at the post office.

Awesome???? I was extremely satisfied at how quickly and how convenient this service was for me. I would highly recommend this to all my family and friends who are with any carrier to get Asurion for peace of mind when needed. Truly worth every penny!

I cracked the back of my phone that was a Note 10 plus from Samsung. I got it replaced by getting the S20 Ultra and I was disappointed I didn't get my original phone. However giving this phone a try I absolutely love it! I'm so happy with it. The speed is phenomenal and I don't miss the stylus pen. So thank you!! I'm very happy.

It was handled in a very quick and convenient manner, the person I talked to from At&t was very informative and very compassionate about my mom's stolen phone, I very much appreciated her compassion and the way she handled it!

It was a quick and easy process. I received my phone in a timely manner. The steps were easy to follow and setup was quick. The customer service was top notch and she explained everything that would be needed. I really appreciated the help and how quick things were here.

The service works remarkably well. The phone got here amazingly fast. The return process is easy. I insure each of my phones through this company and could not be happier. If you have phones, you need to ensure them through this company Because phones break easily and replacement cost is very very high. Highly recommend. Thanks again.

I needed a new phone, due to the screen shattering on my old phone, and the process of obtaining a new phone was relatively seamless. I was able to get assistance transferring information from the damaged phone to the new phone.

As always, very helpful and caring. The professionalism displayed from the humans working here is always top notch. I couldn’t complete my task online, but everyone I spoke to was nice and tried to assist me as best as they could.

My iPhone 6 was in my purse which was stolen. I went on the ATT website, canceled that phone and filed my claim. The iPhone 7 was here in a few days! Thank you! One part of a horrible situation made better!

The service was fast and efficient. Thank you..I would truly recommend the service to other individual. I'm glad that I decided to get my phone insured. Without your service I would have to buy a new phone. I hope that your company keeps up the good work. So thank you again and I hope phone doesn't give me any more problems....

We had a broken phone and were able to have it replaced within 3 days. Payment is not required up front but will be billed on your monthly bill and the speed at which Asurion took care of our broken phone made the service was.

I was very impressed on how quickly I got a replacement phone the very next day. I used to think that insuring my phone was a waste of money, but I’m so glad I had kept it. Thanks for a great service.

Quick and easy to deal with. Fast shipping. Thank you. The customer service representative was very friendly and easy to work with. The shipping was with out some of the fastest I’ve ever seen. Keep up the good work and be proud of your customer service representative.

My replacement phone works great! Thank you! The replacement phone came the very next day and it was very simple to set up the new phone with my service and it did not take very long to program in my information and get my new phone back to working.

Quick response is all you could ask for, and I got that. The process was easy to follow, and I filed my claim the same night my phone was crushed. Things quickly happened, and a new phone was in my hands 2 days later. Thank you.

When I filed the clam - they sent me the wrong replacement phone - but still customer service was high. I know errors happen - it the customer service I received - definitely will recommend it to family and friends.

Everything went well better than I expected the rep was very understanding and handled my claim, my new phone and the next day I was impressed! Great job to all involved thank you retired shipping was also very simple everything was sent in the return kit which was included.

I had an awesome experience working with ATT (Anthony) and obtaining a replacement cell phone protector screen was pain free and easy. I was able to receive mailing tracking updates via text and it came very timely.... Zagg is awesome!

Omg this was the best experience ever. I lost my phone and I was completely lost not knowing what do. I called Asurion Friday and received my replacement device Saturday before noon. I’m so grateful for Asurion. Thanks I appreciate you.

They made the service easy and fast! I would definitely recommend using this service, this is not my first experience with this service and they did an amazing job again, the only thing I would recommend it upgrading to whatever phone I would want and pay the difference, but they only give you the phone you currently have and won’t let you upgrade.

The agent helped me retrieve passwords and place my claim. I received my Galaxy S8 replacement in a few days. I did have some problems setting up my phone and had to take it to the AT&T store to do so.

Great response and quick turnaround with my broken phone. Great tech help with setting up my phone, Customer service agent did a fantastic job. Will continue to use service in the future and will recommend Asurion to all my friends.

I thought it was gonna be a headed but it was the opposite. The process is very simple and fast. I’m very please with my replacement was faster in every way, to put the order and get my device, very simple. Great job, thanks.

I ordered a replacement phone and had it before noon the following day. I took my phones to ATT store for help and received help immediately. I only forgot to have them check for my memory card. Once I do that and return my phone, my transaction will be complete.

I had a number of problems with my replacement iPhone. The person I first worked with on the computer, did not succeed and referred me to an agent whom I talked with on the phone. He was very patient and helped with some of my problems. Some still remain.

I everything was excellent. Great Experience. Love service. Quality is very good and I have no problem with the device. Happy. Very happy with service. Thanks for your support and concerned about my phone. Excellent experience with company service and customer service and support. Love love love service. Thanks for everything. Lovely service. Keep up the great work.

Fast service! Customer service was very easy to deal with and our iPhone was replaced within a couple of days and has worked perfectly! It is definitely worth the extra money each money to keep this insurance on our plan.

This was the first time we had ever filed a claim and it was simple and easy submitting online. The processing and approval of the claim was done quickly. We then received the replacement phone the very next day! Highly recommend.

Everything was painless and phone arrived the next day which was extremely important since I lost my phone while working from home and homeschooling 4 children!! It was imperative that I had a phone and y'all made it happen so THANK YOU!

Run far away from this insurance company as you can. They aren't trustworthy and are all about nickeling and diming you, finding any reason not to process your claims. I have the DirecTV Premier Protection insurance plan and I had a Samsung TV remote control that went faulty and under my terms and conditions, it clearly states OEM remote controls are covered for repairs or replacement. So when I went to open a claim the insurance rep stated they don't cover remote controls anymore and that Asurion somehow magically just changed the T&C without any customer notifications.