Asurion Reviews

Quick response to our need with a new, updated phone in our hand within days. Clear directions and phone assistance made setting up our new phone easy. Returning our broken phone was easy, using the box and pre-paid label provided.

Didn't take any time at all to get a new phone ordered. Also the folks at AT&T helped us through the process. The phone arrived at our home in two days. The AT&T salesman said that he would help us move data from one phone to another.

Asurion provided excellent response time In shipping of the replacement phone as well as follow up telephone support. The telephone support was both quick and knowledgeable. Exceeded service expectations in all areas. Short wait time and helpful staff. Thank you very much.

Fast and easy online claim processing. No need to call in about the claim as you receive updates continuously to let you know the status of your claim and what steps to take next, etc. Glad I had this insurance on my phone to make it painless to process and receive a replacement device.

It was great. Had my phone quicker than quick. Got my new phone up and running in no time. Thank you and the customer service really did a great job with my claim. I would recommend have your insurance for your phones.

Very pleased the operator handled my claim professionally and quickly. I'm very pleased with the claim. I had a cracked screen and technician that came to house cracked back of phone taking it off. He told me beforehand this could happen with my type of phone. So I had to call for a replacement. They handled claim efficiently and I just now got all thing transferred over to new phone. Thank you for a pleasant experience.

The first replacement phone (iPhone 6+) was defective and Asurion promptly replaced it and every worked very hard to keep us up and running. This was my wife’s phone and I am very pleased with the way your company handled the replacement.

Great customer service, all requests made in a timely manner. Received my new phone also in a timely manner, thus far working properly. I have previously submitted a claim. Still received the same great customer service. Thanks for having people who are very knowledgeable to be of help to me. Thanks.

My experience with the setup portion was good. The tech person was patient as I didn't have the WiFi password handy. Walked me through the process and as the system was downloading said they would setup and call back via text message to finish the process. I never got a call or text back. I ended up finishing the process on my own using the directions on the screen and in the box. Hopefully you will get my old unit shortly.

Broke my iPad, had a new one the very next day! Excellent service!! Very easy and uncomplicated to file claim, get new device, set up new one, erase content on old one, and mail back old one. I’m very impressed. Thank you!

Everything went very quickly! Phone got here in record time. Directions sucked though, I would have been lost if I wasn’t phone smart. And a tad bummed I didn’t realize it’s a refurbished phone which says “refurbished by Asurion”. I really really wish that wasn’t there because now I feel I paid 2k for a phone that’s not fully an Apple. It sucks for resale or I’m worried if something else won’t be cover by Verizon.

My device was lost at night and I went to Verizon. Person in there help me fill out the claim and I had my replacement device the very next day. I am so glad I have now all my other devices insured with Asurion. Very happy customer. Thank you.

All was fine. Timely, good condition. Return easy to understand. Instructions clear. I do find the insurance a bit high considering what we have already paid for the phones. The boxes provided are adequate and I hope the device has been checked in.

I damaged my phone very badly. I ran over it accidentally with my car! I am glad That Asurion was there for me. I received my iPhone replacement very quickly. This I really appreciate because nowadays we really need our phone for everything we do! It was also easy to set up my new phone. Thank you for your excellent service. I recommend this service provider to anyone.

Process was simple and self explanatory. Had a few questions and your team was ready, willing and able to assist in a short call. Couldn’t have been more convenient and my daughter was back online in 24 hours. Thanks for making it possible!

Everything was easy to fill out and submit online and we were able to get my son's phone quickly replaced. It arrived in two days and we returned the damaged device in the prepaid package. The chat service online was also very simple to use and helpful. Thank you.

I'm very pleased with AT&T. They got me a replacement the next day as they said they would. No Problem at all. I would recommend them to my friends and and family. The staff was helpful and they listen to make sure I understood.

The customer service staff that helped us were knowledgeable and very courteous. Our claim was processed immediately and we received our new device in one day! Thank you for such wonderful services and staffers. Your service rates an A+ with us!

Everything was absolutely amazing and the new phone my son who is on as the second line. ABSOLUTELY Loves the new phone especially since he can finally make calls to his friends and me of course when he needs to. But thus far with AT&T I'm satisfied! Thank You!

It was quick and easy to get my replacement. Every one was really helpful and returning my old phone was also quick and easy. The directions in the box with my new phone was also helpful. Also activating the phone was so easy and quick.

I had an issue with my Samsung Galaxy Fold. Asurion was Quick. Easy. And Efficient. Thank you very very much. I would do business with them again. I had my device in hand within 2 days of calling. Five star rating.

My watch was delivered on time and the customer service rep who helped me with my claim was amazing and super knowledge. She made the process really is and stress free! I give the entire interaction a 10 out 10.

It's a really good service.... It helps you with any problem with your phone.... If it gets damaged it walks with you to find the best way to fix it... If it's a broken screen to a damaged phone... Thank you...

I am very happy with the ease of submitting a claim and the follow-through by Asurion. They provided excellent customer service -- the rep was professional and knowledgeable. WE had a quick resolution! I would be happy to recommend to all.

Received replacement device timely and pleased with the process. I have had Asurion insurance on all of my devices from beginning of my cell phone usage; 1999 to present. Always, I have received great service from the beginning of reporting the incident through receiving the replacement devices. Thank you for your excellent service.

Great job Asurion! Easy to get a replacement device right away. Fast shipment of new phone. Old phone was dead so I could not set up the new one myself. Went to local AT&T store and they did it for me. Thank you.

My daughter’s phone became very hot and stopped working while she was at school. She turned the device off and then it just wouldn’t turn back on. I made the claim using the AT&T app and it was fairly simple. The new phone was shipped quickly. I still think the deductible was high considering my daughter has had the phone since September of 2018, but overall we are pleased. Thanks for your help.

I explained the problem with my iPhone (phone getting very hot when charging) and was told immediately that I could get a new updated iPhone replacement. It came one day later and I am very happy with it. The insurance came through for me!!!

Speedy delivery- great service. Instructions were easy to follow. Everything went smoothly- completed all the steps online in just a few minutes. After submitting the claim I received a confirmation and an update by email to track the order. All went well.

You never think you will lose or break your phone, but it does happen! Glad I have the insurance on my plan. Phone was stolen - Asurion was quick to send a replacement with instructions on how to set it up. Easy process!

My previous phone was dropped and the screen cracked and became hard to use with so many splits everywhere. I have insurance on it and after the report. The phone came in a couple days. The instructions were easy to follow. This was great. Thank you!!

Very, very impressed with quick response as soon as I filed a claim. My daughter had her phone within 2 days and even arrived earlier than what was written to me in the email. The phone is in perfect working condition. Thank you.

My problem was assessed correctly and I received my replacement phone in a timely manner. It was also a good value. Only problem was I needed to use old SIM card and not the new one that was with the replacement phone.

Very easy to do, and a very easy and pain-free process. I did not have to call in and speak to anyone, I was able to file the claim in a quick easy process. Then the phone came within 2 days, I was reconnected quickly.

Went to Verizon dealership, made insurance claim and received a new phone in two days. Couldn't be any simpler! I highly recommend this service to anyone who is need. I am extremely satisfied! Hopefully, I won't need to use this service again but if I was to need it I know I'd be in good hands.

It was a great experience, very fast and beyond my expectations. The person that came to fix my phone arrived about 30 minutes earlier than expected which was absolutely convenient. Not only that but he was so good at his job that within 20 minutes I had my phone back, functioning as if I just bought. Thanks!!!

It only makes sense to get this insurance. We have benefitted many times from our policies. They are quick and professional. Whether you have young smartphone users or are accident-prone, you, too, may benefit from the insurance policy as our family has.

There were no problems working with Asurion. I did have difficulty identifying the correct company that covered the problem with my cell phone. Somehow I was referred to a company other than Asurion. This caused further confusion as that company informed me I would receive a response shortly. I never received a response. Further investigation by myself brought me to Asurion and the problem was resolved.

Everything went well, the new phone came right away. The only problem was I could not get the same phone replaced as my old phone was discontinued, so it was a little inconvenient setting up a new model phone. I have to say everything else I needed was there for me.

I was very pleased with the assistance received, during the time my phone was down each agent worked with me assuring me the problem would be resolved, with great patience they did not tire, hoping I have this agent's name correct (Alice). She was so patient with me. I called her my Angel. Thank you.

I went to a Verizon store with an insured phone. I was told I could get a replacement according to the terms of my policy. The agent assisted me to file my claim. I gave him a transposed number in my shop to address. 16452 instead of 16542. I have spent 8 hours trying to fix this. No matter what I can't get through to anyone who can help me. This company is great unless you make one small mistake. UPS can't change it because of their policies but I can't get anyone to help me from them, Asurion, change it.

Easy to complete online- forms were not difficult to navigate. No hassle. Delivered on time. Have used in the past. Reliable service. Cost of the replacement phone is reasonable. Would continue to use the coverage.

I dropped my phone and the screen cracked. I contacted your company and set up an appointment for someone to come to me and repair my device. The agent contacted me as promised. He showed up to my location and he was very quick and fixed my phone with no issues! Thank you so much!

I wish there was a way to provide a half a star or negative star as this company is a scam! I've been paying for insurance on my phones for SEVERAL years since I have 5 phones and 3 belong to kids. With that said, I made a claim and they quickly denied it for a lost phone. When I called to find out why and to re-instate, took me over 40 minutes and had to talk to a manager that finally approved the claim and took my deductible of $250. They stated that they would send out the phone within 24 hours. As they sent the replacement phone out, an adjuster contacted UPS and stated to bring the shipment back and my tracking information stated that the sender requested the shipment back.

Received phone in a timely manner. My phone's microphone stopped working. The Asurion customer service was very helpful and patient. I was really glad to have the insurance. There were no challenges in requesting a replacement phone. It went smoothly.

My husband's phone had to be replaced. He was out of state, freaking out and not tech savvy. He did it without me wanting to hurt him or worse!! Lol. The directives included really helped. Thank you. So easy transition!

Every thing was real smooth and fast! A bit expensive but efficient. I will say however there is a bit of a grey area about when to file that could be explained better. For example if I’m paying insurance I feel like it shouldn’t matter when the damage happened it should just be honored.

It was smooth easy and very fast. We were travel out of state and needed our device fast and we most certainly received it in time. We used the online submission and it was great and easy to navigate. Thank you.

The gentleman who assisted me was awesome!! Sedrick he was from Texas, was great very knowledgeable and polite!! I had trouble trying to get me phone set up and he helped me every step of the way. Making my life that day a lot easier. Thank you.

Once before, I had to get a replacement phone while I was on vacation. It was a nightmare because I had to find somewhere to print out forms and then get the hotel to fax them back. It was so annoying that I couldn’t just submit everything online. This time I was thinking the phone replacement was going to be a real pain again, but it actually was quite simple - No hassles, no faxing and prompt service. Thank you!

Very helpful and fast! Thanks for being so friendly the customer service Representative was very helpful and caring. This was a big help to my mom who needs her phone because she lives alone. Thanks again!! We both greatly appreciate it.

Prompt service and delivered what they said they would. Have used them before and everything goes well and I get the replacement quickly. I do not know what else to say, so if you need a good phone insurance. Use them.

Lots of help and lots of understanding. Thanks for your understanding my dilemma. They were very gentle even though I was having a bad time with it all. They are well trained. It was hard but I made it through.

The service was excellent! The representatives were all very kind, informative and professional. We had a bit of a hiccup with the delivery address but the representatives made us feel at ease and handled everything better than we could have. The arrival of our replacement was almost immediate!!! I couldn’t be more satisfied with the outcome of this claim. Thank you!

Everything went fairly smoothly. Had to fill out extra paperwork I have never done before, but in this day and age that is understandable. The shipping was fast, and getting my new phone fired up was pretty straightforward. Thank you for making it so simple.

My replacement phone came the next day which was awesome! Super quick service! The only complaint I have was that I was sent two new SIM cards with NO instruction on what to do with them. Also, there was no tool sent to eject the card slot. However, the number that I called to get clarification was helpful and concise.

Awesome staff. Thank you for patience and understanding getting my phone ordered after I lost it and help setting it up on arrival. I recommend everyone should Shop the AT&T store in Uvalde for excellent assistance. I am very pleased with your service. Thank you again for all you did to help set up my phone.

Quick, prompt, easy and would recommend highly! I always advise all of my friends and family to sign up for phone insurance, this has been the Best insurance service I have had the pleasure of being signed up with and I will continue to use your service, thank you!

This was an extremely fast process, personnel were very helpful and knowledgeable. The procedure was very easy. Also, the turn around time was quicker than I expected. I also Need a new mailing label. The other one was destroyed accidentally.

I have made several claims over the years with Asurion, and they have ALWAYS come through for me! My claim last week was when my fairly new Samsung 10+ had a flashlight fall smack in the middle of the screen... All the way down to the LED. I went to a few repair places and was told $300-360 to repair. I called Asurion, and the wonderful girl I spoke to (I believe Desiree) was just awesome! She filed my claim and said it was going to cost me $149 for a new replacement! I got my phone sent the very next day! When I called to activate the phone, I was having some trouble. The wonderful girl who helped called 4x to see how my progress was going with downloading! EXCELLENT PEOPLE, EXCELLENT SERVICE! VERY HAPPY GIRL HERE!!

Very professional, fast delivery. Very very pleased. The replacement phone is perfect and works great. I would recommend this company to any of my friends. The AT&T representatives were so helpful. I would recommend this company to a friend and would use the company again.

We had awesome service. They were able to help us right a way with no problems. And we got the phone right away. The person we talked to knew all of the information and was able to help is right away.

There has to be a better way for shipping. My package was sent under my husband's name after submitting a claim under my name. My iPhone 11 Pro max replacement was delivered within 4 days but was returned by my work since it was under my husband's. I had the replacement replaced after I requested a transfer of billing responsibility in order to get the package under my name. Since I have returned to my unit that got flooded early Jan 2020, I had the package submitted to my home address. I was worried no one will be home to sign for the package so I added instructions to have it delivered in our rental office. I got the replacement for my expensive phone but I found at the front door. Good thing I got home right away from the event I attended. Someone could have just grabbed the $1200+ iPhone!

My AT&T rep filed it for me. The new phone came in a few days. It was a reasonable replacement since my old phone is no longer available. No hassle at all. They set up the new phone for me. Sending back the old phone was easy.

Was assisted in the connection by AT&T operator and Asurion treated me with respect. All throughout the process the operator review and made sure I understood the warranty policy with Asurion and continue with at&t. It is important to be able to have a representative to listen and be able to assist in a professional level. I also received my phone a little faster than I was informed.

I had to go to AT&T Store to found out how to contact you. The agent told me where to go but was not very helpful. I got my replacement phone the next day. Setting it up was very hard as I do not have access to the internet. I had to wait till the next day and go on the website which I found to be troublesome. I would rather talk to someone, therefore it took 3 times longer than it should have.

Thanks for the help Asurion!!! Great customer service and quick setting up my phone. He will was very educated and quick very respectful. Thanks so much for taking your time with me. Couldn’t have asked for a more smooth transaction as it was seamless. Thank you!

HAndled my situation with ease. Very professional, friendly and helpful to successfully see to my needs. Was very pleased with the customer service person. Received replacement phone within 24 hours. Have 10 phones on my account and Would recommend to everyone to carry insurance in their phones.

My phone arrived in just one day. The replacement phone was in pristine condition. Set up instructions were easy to follow and everything needed to return my old phone was included. All in all it made for a stress free experience.

Process was easier than I thought. New Phone arrived very quickly. Thank you. One recommendation would be to warn people that the sim card will not automatically activate. I had to call AT&T to use call features etc. Shipping back the phone was also very easy. I appreciate the tape included.

When requesting a new or refurbished phone, representative didn’t hesitate. The reason we got a refurbished phone was because AT&T told us the it was nothing they could do to resolve the problem, that we needed to upgrade that. Didn’t have the money for a new phone so decided to get a refurbished phone.

I received excellent service from Asurion and I'm well pleased with the treatment that I received. When placing phone calls to Asurion, excellent customer service was received; and I received my new phones the very next day. Hopefully I am set and won't need any additional service. Thank You for helping to restore me!! I would definitely recommend you to a friend, co-worker, church member or a family member.

Within weeks of getting a "refurbished" phone from Asurion, my screen got a green line down the middle of the display (a widely known hardware issue). Customer service said because I have EVER dropped my phone, it is not covered by their warranty. I specified to ask if the phone has fallen a foot off my bed onto the floor, is that a dropped phone? They said yes. Kiss your $250 goodbye when you expect Asurion to cover their products. They will not. Consider that their 1 year warranty is NOT a warranty, and they are going to happily take your money when your phone does not work. Terrible, terrible service.

Very disappointed. I tried to do the claim at night and my device wasn't on the account. I had to wait until next day to do the claim and send paperwork (they requested) and they told me I have to wait 24 hrs for them to review documents. So why they advertise the Service as overnight Service??

It was very thorough about making sure this wasn't fraud...Which I'm grateful... Easy & trustworthy... Then very quick about getting a replacement ... And following up... Letting me know they got my broken phone... My first time using this... So thankful that it was this smooth...

It was a very simple process and the shipping was incredibly fast. I appreciated that particularly because being without a dependable phone is challenging. My problem with the old phone was hard to quantify and consistently replicate. So, I appreciated them not asking me to send it in for evaluation before processing the claim.

After waiting for a long time and having a recording playing in the background unable to hear, but tech was able to have someone turn it off. The agent was very helpful and walked me through the steps. So your employees are great. It is the wait time that is bad.

The Asurion representative was very professional. She walked us through the set up of our replacement phone step by step through the entire process. We were very satisfied with the service we received and would recommend Asurion and their service.

This was my first time having to use my insurance after being with AT&T for years. AT&T and Asurion made the process really easy, and took the time to explain everything to me. The phone came when they said it would, and I was able to call and get everything set up. They walked me through each step. They made a stressful situation not as stressful, and I'm thankful for this service and the service that I was provided.

Verizon. Although I was happy with the end result there were a few snags along the way. We initially paid the $29 to have the screen replaced. The technician showed up on time and was very friendly and professional but inexperienced. My understanding was that he had just started a few weeks prior. But I am not faulting him for that, everyone is new at some point. He broke the the back of the phone while trying to get the front off. After that everything worked out pretty smoothly. Everyone I spoke to was friendly and professional and I ended with a new phone the next day. The only grievance I would have is, with the amount I pay every month for having your insurance, I think the deductibles are way too high.

Everything was just so pleasant. So quickly. It came the very next day! All the steps were so easy to follow once we got the package. I got all the updates about my package. When it wasn’t able to be dropped off at my home, they told me the time and place I could pick it up.

Purchased a new phone and within a few weeks of purchased the screen was cracked - filed a claim and received replacement phone within a day or two - returned broken phone the following business day and received e-mail that it was received. Very painless process with very quick response times.

Making an insurance claim was a very easy process. I called and the representative was very helpful and empathetic to our situation (a very sad teenager with a broken phone). The new phone was at my home in less than 48 hours. It was even an upgrade to my damaged phone!

I needed a phone in a hurry. Once I was helped with filling out my forms, I received my phone the next day. They are dependable and very helpful. I appreciate the effort they put towards their clients with getting a replaced phone.

It's always been a pleasurable experience when being in touch with Asurion, because they're always knowledgeable about all my needs and concerns about my phone services. The representatives are always polite, respectful, and courteous. I've been using Asurion for a long time while having my Verizon phone's at least since 2007. Thank you very much for being there for me and my family ❤️.

My screen broke and was replaced. But later on the picture would shake and freeze up. After I called the tech had me try 2 reset but that didn’t work. So when I called again and let them know they. Sent me a new phone the next day and helped me install my old data. Thanks.

Fast and efficient, great work and service. Definitely a five-star experience. I am glad I had the insurance. Very good and you know you got peace of mind. Everyone from the representative at AT&T and the delivery people did phenomenal.

I am very pleased with the process of receiving my new iPad, it was very easy to set up my new iPad not hard at all, I thought it be harder to do.... Thank you for the easy to do to activate my new iPad....

I see that your service is improved. The service is faster and easier. I don't have to struggle with creating my claim online, faxing my driver license, and waiting for the approval like before. I'm really impressed and appreciate your service now.

This was a very smooth transition. Thank you very much for making it so easy because Samsung would not stand by their product so I'm grateful that I had insurance with you to fall back upon, thank you again Asurion... Cynthia.

Could not have asked for easier claim submittal or faster service. Very pleased with this insurance. Will definitely maintain it. Filed the claim online at around noon and received the replacement phone the next afternoon with instructions on how to get reset and ready to use.

I have had my phone about a year. When it died they sent me another kind of phone because they don't make the phone I have anymore, it was fast but I wanted same phone or why do I pay Every month for insurance.

Great experience. I didn’t have any problems nor issues with my claim. I really appreciate the services provided carrier AT&T. Great with communicating and sending updates and tracking my order. Great customer service and easy to get in contact with a live representative.

Everyone was very nice and so helpful! They did an amazing job walking me thru the process of filing the claim and then setting up my new device when I received it. They were so very patient with me each time I called. Very pleased with my experience!

I was surprised at how easy the process was. I was hesitant to get insurance. Now I’m glad I did. The claim was handle quickly and my replacement arrived the next day. The follow up emails on what was next and to make sure I had a current backup helped. Same with making sure I deleted my data on my old phone before I sent it back. Oh, and the shipping label, tape and bubble wrap made the return really easy. Thanks!

My daughter lost her phone on the train in NYC. I reached out to Asurion and the process was smooth, prompt and flawless. Definitely a plus in a stressful time, of not having her phone over an extended period of time. Prompt, easy and positive results.

The whole experience was totally painless and hassle-free!! We received the phone the day they said it would be delivered and activating it was so easy. I will definitely be using their services anytime I need a phone repaired!!

You guys did a fantastic, fast job! I had my new phone by the end of the next day after submitting my claim. Thank you for helping me through the process and making it easy and quick. You guys were wonderful and I will definitely use you again!

It is so difficult to be without a phone nowadays yet Asurion gave us Quick and efficient service. They were Easy to deal with and Completely came through with what they said they would do. Our new phone was sent quickly and they contacted us by email every step of the way to make sure we were aware and included in the process. The new phone worked beautifully and we are very happy with the process. Asurion was professional and efficient and I would use them again.

This was a great experience. I received the replacement phone in 2 days, just as promised. I have no complaints! I really appreciate the fact that I did not have any hassles. Everything to send the damaged phone back was also included.

They have at least one scam artist working for them who told my husband, when he called their tech support for a simple advice, that he needed to conference another company. Proceeded to get an outfit called Grimsoft on the line who claimed his password been stolen, proceeded to uninstall his virus program and tried to steal info off his computer. Joke was on them since it was a brand new one with nothing on it and a cell that isn't connected to the internet. But talk about criminals!

I called it in on Wednesday and got the phone two days later. We are very happy with the service. The phone belongs to our grandson and he needs it to keep in contact with the family. We will be telling our friends and family about the total service. Thank You Very much.

Got me a phone fast and didn't even require the deductible in advance like they did with Verizon. Excellent service and friendly staff. I recommend without reservation. The price was fair as well. Much better experience than before. Great experience.

The rate of shipping devices was great. Not able to resolve the issue with two replacement phones, and then receiving call-backs in a different language after waiting 30-45 minutes each time is what knocks the review two stars. Advanced tech support resolution was to erase all data and reset phone to factory mode. Final resolution is to take the other replacement phone to Apple for repairs.

Whole process was amazingly straightforward and speedy. Staff I dealt by phone were very helpful and on-line system was easy to use. Made me feel good about insurance premiums I have paid over the years. Keep up the good work!

Quick response and timely delivery. Very happy with their service. No questions asked, phone replaced per contract. Will recommend to friends and family. We’ll satisfied and happy with everything. Worth the money, always on time and precise. Will continue to get insurance for our phones. Worth it!

Phone came right when expected. No problems whatsoever. My son is very pleased with his new device. Thank you so much. Customer service was amazing. All of my questions were answered in a timely matter. Will definitely use this service again!

I called to replaced my son's phone because it was stolen at school. But they gave it back to him. I had to canceled previous replacement and the girl who helped me was very helpful and nice. Thank you again for such a good experience.

Always buy insurance... so glad I did. Great experience! Phone arrived the next day. Prepaid shipping and label included for the return of the old phone... excellent idea. I will always buy insurance from now on. Easy to set up! Thank You, Donna

Sent a replacement phone that works nicely within 24 hours... the phone is in good working condition and has a lot of great features. The customer service was efficient and helpful for this whole process. I would highly recommend Asurion for your mobile insurance needs.

Shipping was fast! Person who I talked to was very nice and helpful. Phone replacement was perfect. The old phone wouldn’t connect to cell service. We tried everything and spent hours on the phone with AT&T to try to resolve. Nothing worked so we were rerouted to Asurion and they resolved it within minutes by sending a new phone. Thanks Asurion!!!

AT&T. Customer service was awesome. Very prompt response and quick delivery of product. Could tell phone was reconditioned and was surprised new one was not sent considering no previous claim in 2 years. I'm sure it states somewhere that you could receive a used phone, but why would you want coverages on multiple phones if you know you will receive a used phone. Overall service was fantastic but people should be aware that a used one is going to be delivered and you hope it will last till your upgrade. Service grade A+. Delivery speed A+. Quality of product B-.

My replacement phone shipped quickly and the at home setup and transfer was very easy. Thank you for making this process an easy transition. The only thing that I was a little surprised at was how much the cost of replacement. Was under the impression it was $50, ended up being more than $100.

I didn't have access to my email and everything was coming to email on file, but they had a way around. I still had to wait day to submit docs. It may have took 2-3 days to get phone. Very Impressed!

Thank you for great service. The unit that was shipped turned out to be an upgrade which was great and I am pleased with how the matter was handled. The people that I spoke with were all polite and efficient and the matter went smoothly and quickly. Thank you again. Ted

I was very pleased with the speed and quality of how my claim was handled. My phone arrived on time and in good condition. Everything was included in the box, including tape, to return my damaged phone. Thank you. I am very happy I chose this insurance.

I had problems with my phone and wanted to use my protection plan to get it replaced. You did a fabulous job and it was really easy!! Thanks, I would definitely recommend this protection plan to all my friends. It was so easy to use and response time was really fast.

Very helpful. I spoke with a great representative that made the transaction smooth and made it easy for me to understand the process. The new phone arrived within a few days and it was easy to send my damaged phone back in the packaging that was provided.

The phone was returned which was great. The service from Asurion to replace the phone was very prompt and quick. Since the phone was returned I returned the new phone back to Asurion. Thank you for your excellent service to assist me from the very beginning.

Claim was quick and easy... had my phone within 2 business days. Even got a upgrade since my old phone was obsolete. Also I have AT&T so I was offered a advanced insurance upgrade for six more dollars which covers $29 dollar screen repairs and unlimited batteries for the life of the phone. I would highly recommend taking that if it is an option for you.

I had an amazing experience with Asurion. They replaced my iPhone overnight and walked me through the process. I wish processing my income tax return was as easy. All of the people involved were very kind and courteous to me.

Agent was most helpful, gave precise instructions and got my phone replaced quickly. It was the best service I've had in a long time! I will definitely keep my phone covered by Asurion. Your company made the transition from one phone to another so smooth. Thank you for being on top of this issue and working with me to get it resolved.

No complaints with your service. It was unexpected to need the service. I expected have to spend $200 but I was wrong. My experience with Asurion gave me great confidence in them as a insurance provider. I would recommend Asurion to everyone I know. I felt like I was the only customer. Thank you Asurion for serving me.

The insurance submission was simple to complete online. The replacement phone came quickly. The new device was easy to set up. Returning the broken phone was easy and hassle-fee. Replacement phone looks and works great.

When I lost my phone while fishing I was able to get a replacement phone right away. After paying my deductible I received my phone the next day. I have insurance on all of my families phones through Asurion and I have never regretted it.

I filed my claim with Asurion and within a couple of days my replacement phone arrived in a well protected package. I am on my second day of use and the functions as my original did. It did lock up with me one time during the setup but no other issues at this time. The setup instructions made it easy to transfer my info from phone to phone.

My son's screen cracked from a fall. I called and had a replacement in a day or two. FABULOUS! I am very pleased! I hope that nothing else happens to the 4 phones we have but at least I know Asurion is there!

I think it’s so great that you no longer require to send back old protector to reduce carbon footprint. Wish the screen protectors would come in a two pack. Other than that no complaints. The frame provided is genius too!

The technician came to my home to help set up the replacement phone, but I had received the wrong replacement. She helped me contact Asurion to get the correct phone sent, & then helped me set up the new phone when I got it. The return process was very simple & easy.

My phone's audio receiver stopped working. No one could hear me when I called them or they called me. I went to Apple and they said they could replace it with a refurbished phone for over $350, however, because I had insurance through ATT with Asurion, I was able to get a really nice (like new) refurbished iPhone 7+ replacement for just over $100. Since my phone was already paid off and 4 years old, I really appreciate not having to come out of pocket more than I have to for a "better" or newer model. The phone came the next day after placing the claim and came with everything needed to send the old one back. Out of the whole process between Apple, ATT, and Asurion, Asurion's was the least painful. Thanks Asurion for being awesome.

Great experience. My new phone was shipped in less than 3 business days and the process to return my old phone was very simple. The return USPS pre-paid postage also made it easy to ship the old phone. The process of reporting the claim was also very straightforward.

If you are buying into the Asurion insurance plan you better think twice. I have it for my family, we get two incidents per year and to my knowledge we have not used it for more than screen replacements and at that maybe only 1-2x since 2003. It costs me $45 a month. (I know - I am the dumb one shelling out all that - it is dumb. But it is convenient when it happens, right?) No, it is not.

Very fast on replacing my phone. Not long hold times when I needed to speak with someone. I got my new phone the next day. Couldn’t be happier. I did the fax it in paper part got email answer. Within just hours. Again got my replacement phone the following day. Very good customer service.

This is the second time that we had to use our insurance through Asurion and our service has been great. Phone came within 2 days which is less time than we thought. Made a world of difference. Phone conversation with customer service was very informative.

Scammers, they declined my claim not stating the reason. I have been paying for the phone for more than a year. I read a lot bad feedback about Asurion but I did Sprint did not offer any other protection. I had this protection on my all phones. I canceled my protection for my phone and Sprint home protection, provided by Asurion.

Cannot remember tech's name, but she was very helpful and offered assistance to get my setup completed and did not act like she was in a hurry. She went out of her way and even mentioned several other items to help and always offered if there was anything else she could help with.

Great service. Quick and prompt response. Well explained online claim service. One suggestion - please give people more time to have their data transferred to the replacement phone. My data transfer was messed by Best Buy Geek Squad but I didn't have the time to have it corrected since I had to return the phone to get my refund back.

Lost my phone, and replacement package was stolen on my porch on delivery and a new one was still sent to me, I do appreciate the service. Thank you. Thank so very much. Am so happy, this is really made my week.

It was so easy to get my new phone and return my old one! Great service. I had a friend who used them before for her phone and it is simple. Take 5 minutes to put the old phone into their envelope and off it goes. Done!

Service great. After receiving the replacement phone and going to the AT&T store, it would have been better if the associate Had Better knowledge of a Samsung Phone but was an iPhone user, I had to figure out the final smart switch at home. All of the employees were great.

The whole process was a win win! Shipping was fast. The directions for setting up the new phone were simple. Everything crossed over from my old phone to my new phone. Easy to repackage and mail old phone off. AT&T is my preferred provider.

Unfortunately I did got the gentleman's name. But...it was probably the worst service I have ever encountered. He couldn't get account correct, kept asking same questions that I had already answered. Never listened to what I was saying. Barely could understand him major of time. The major issue is that he never even completed the claim. Had to call back AGAIN for them to complete process.

They were great and worked with me to get a new phone after my one was destroyed. My new phone arrived in 2 days. I am very grateful for their help. If I didn't have them I would be stuck paying for a $1200 phone I couldn't even use.

Very and as helpful as they could have been. Only disappoint is I paid my deductible of $200 and couldn't get the same phone as I had before. Not a fan of any that was offered as a replacement. I had a Razer Phone 2 and got a Samsung Galaxy S10E.

The service was great. Customer care was attentive to my needs and all of the given timelines were met. I receive notification of shipped device and when it arrived at my requested location. The service provided met all of my expectations.

My experience was very good. Very fast delivery, process was super easy. I would definitely recommend to a friend. Good service to have especially if you have kids, teenagers who are going to lose or even damage their cell phones.

I called about phone “acting” funny after screen being replaced. I was sent a new phone!! How awesome is that. The staff member I spoke with was very understanding. Was transferred to a Verizon tech, was also understanding! This new phone is working like a dream. Paying for insurance is well worth it.

The representative was very nice and knowledgeable. She understood my concerns and the urgency of me not being able to use my phone properly. I called Asurion at 5 pm Friday evening and I received my new replacement phone Saturday morning at 9 am. I couldn't believe how fast I received it. Thanks to a great representative!!!

I was very satisfied with the customer service provided by Christopher at the AT&T store in Victoria, Tx. I will always be a loyal customer and not hesitate to recommend to anyone to your store at AT&T for their purchase of a cell phone or accessories.

Website did not work two ways - first I could not create the case (had to call and customer rep helped me) and then when I needed to update the shipping address - site did not work second time (tried on all browsers, etc). When I called customer service they told me that it is AT&T problem and I need to contact them. I asked to escalate. After I was passed to the third person the issue was resolved immediately - my last agent was friendly, professional and overall great. But all prior experience was way below average.

Received my replacement phone overnight. Thank you for your attention to this important detail. I recommend your protection plan to anyone who has a phone. The lady I spoke with about my problem was knowledgeable and courteous. Good company representative.

Tech was professional & efficient. However he determined my device could not be repaired and my replacement cellphone was shipped to me the next day. Very satisfied! The setup process was very easy & the reps were very knowledgeable.

I would have given 5 stars but my watch came in pink when I had a black watch. Other than that it was a very positive experience. I would definitely use again as well as recommended to family and friends.

From the moment I called the agent was great! I called on a Friday and didn’t expect my phone until the following week but thankfully I got my replacement phone on Saturday. All the instructions were easy to follow. Return labels and box were included.

Awesome service! Sent old phone back today. Enrolled me in a new plan that works great. Highly recommend. I would like to get more information about my new plan works. Please let me know when you receive my damaged phone.

I requested a new Galaxy Note 8 and they sent me a new Galaxy Note 8 in a pretty quick manner. The new phone seems to work ok and just as another sometimes the ear speaker just stops working and I can hear the people I'm talking to on my new phone. I'm gonna give it a couple of days before I turn the new phone back in as well.

My first time using my Asurion insurance. Experience was quick and the process was less painless. A smidge costly, being that I've been with AT&T for quite some time now. Overall pretty good experience than what I'd expected. The representatives I've encountered were good and professional.

After a huge mishap with a company phone, Asurion saved the day! They delivered my phone same day to our office. Assisted with setup. Totally informed and on point. My phone was replaced within hours of making our claim. Great job Asurion! We will now be insuring all of our office equipment through y'all!

Daughter's phone broke, so filed claim with Asurion. Tech came to the house to replace/transfer data. Tech produced a new phone but deactivated MY phone in error and gave her new phone my number! Went to Verizon store to have my phone re-activated, not realizing that daughter's phone now had my number. Then daughter had no phone. Verizon would not help, nor would Asurion because daughter went home with phone and I did not have the SIM number. Tech indicated that he had the number but could not give it to me for privacy reasons. Two hours on phone with tech who said he'd activated her phone. This was inaccurate; phone was not activated. Has taken me 19 hours to resolve this issue on my own. A nightmare!

Great Service!! Replacement was on time and instructions were detailed and helpful. Def recommend Asurion. Everyone I talked to was extremely helpful. I was led to the right people and in a timely manner. Was given precise details and never felt like a number. Thank you for the help. Will use again.

I asked for another iPhone XR but I got a iPhone X instead. The process was easy though the representative was was nice and they also allowed me to keep the old phone long enough to get all the backups I needed so I could transfer everything over. Thanks Asurion.

Did a good job of getting my new phone to me on time. The person I talked to on the phone was very professional and friendly. She guided me through the entire process with clarity and knew what to do all the way through.

Reported phone lost, fast and easy to do. Rep was extremely helpful and professional in getting replacement phone ordered and on its way. Advised it would take one to two business days. Received it the next day and have been extremely pleased.

Everything went smooth with my claim. It took longer than expected to receive my replacement device because I couldn't access my contact info because g-mail security locked my account on lost device. Asurion was very helpful to me. Shipping was great.

The agent was very polite, patient and pleasant to work with. I am happy with my new watch. I received an upgrade to a series 5. The agent was able to troubleshoot to get my new watch with cellular plan working.

Lost my iWatch recently, and was very pleased to find out that with my insurance coverage I barely owed anything in getting a Series 5 watch. The salesperson at AT&T was extremely helpful and got me into a new iWatch which I received within 24 hours!

I was very satisfied with my AT&T rep, She was very knowledgeable and had my phone ready to go within a short time, she was very easy to understand and explained each step to me. And I would highly recommend the McAlester Okla site.

I had no issues. It was very easy, Got my replacement phone fast. Thank you for adding more people in the Simi Valley Office - I do not have to wait as long anymore. Plus you are hiring friendly people and doing a better job training them.

The service was great. The person who help me to activates the phone did a very good job. Thanks. The phone was the right vor for my son. He like the phone. All his info transferred over. Great. Thanks again for all the help.

The process was simple and I like the deductible could go directly onto my bill. The only downside is I wasn’t able to complete this whole process in store. Another downfall is my replacement device wasn’t the same color as my original.

I dropped my insured phone and then spent hours with Asurion who told me: "based on your phone number, your phone is not insured" and then read back a completely different phone number than I gave them. "We can have a tech repairman come to your house" even though I told them 6 times I was away from home, traveling and wanted to use an Asurion-affiliated partner in the town I was in. "Our next repair slot is in 4 days. The technician will come to you between 3AM and 9AM" -- no words. "We can ship you a refurbished phone for the price of a new one." So I asked for a refund. They hung up on me. The worst service. And I'm still trying to get a refund.

Y’all hit the ball out of the park!!! Very pleased with service with both y’all and the AT&T folks. We were told we probably wouldn’t get new phone til that Friday or Monday the latest. The phone came Friday morning after being in the AT&T store making the claim. Very professional and prompt service! Thank you.

Replacement arrived quickly! (Two days to Hawaii) Technology is super cool and CIA scary! Placed the two phones next to each other and just sit back and let them talk to each other. Very happy with the process and appreciate the phone numbers everywhere. In this day and age, you usually have to jump thru hoops to talk to a real person. Thank you! EASY!

Excellent customer service and extremely fast with the delivery of the new phone. I was very pleased and I would recommend the service to others if they inquire. Everything that was required to set up and send back the old phone was included and ready to return.

I made the claim and the replacement phone was sent immediately. The set setup of the new device went smoothly. However, the device would not function completely. I called and made a second claim. I am awaiting the delivery of another replacement device. The people I have dealt with have been very friendly, knowledgeable, efficient. I will recommend Asurion to my family and friends.

Would recommend!! I am very well please and I would recommend to friends and family. Don't know what I would do without it; life would certainly be more difficulty for me and family. It saves money in a long run even though it might cost a little in the beginning. Thanks for everything!!!

I was told about Asurion by a server while I was waiting for Apple to see me about my phone. I called that afternoon and received my replacement the following day, so no complaints. Customer service was very helpful when I called asking for help deleting information on my previous phone. Will use in the future.

Everything went well except the automatic upgrade to something I had clicked "No Thanks" to. This happened last time too and I had to go into my cell account to change it back. Overall a great experience except that random upgrade. Please fix it - that is not a good business practice. Thank you!

Was getting frustrated with verification process (changed email on file with AT&T, Asurion couldn't "see" the change...after several days), however, Lacey was able to verify and expedited shipping process of replacement phone. Thanks to Lacey for fixing a problem 3 other reps could not!

It was instant and convenient. I now feel that my phone is protected from any viruses that may try to invade it and I appreciate your service, thank you very much. I will be more than glad to recommend you to my family and friends.

They were very helpful and she received her phone the next day. I did online and they responded very quickly. I am very pleased with them. I wish more people were as responsive as Asurion. I just know I am very pleased with them and I cannot say enough good things about them. When I talk to them on the phone they are very pleasant. Thank You So Much.

Very easy process! Filed my claim online, received my replacement phone 2 days later. I did call to get assistance transferring everything and the rep was very knowledgeable and friendly. Didn't lose a thing when transferring to new phone. Very happy!

Awesome, y’all did great. Sorry I couldn’t return the other phone, I have lost it but the new, love it. Looks great. Thanks AT&T for the love and support, y’all have for y’all customers. Y’all the best carriers around. Wish y’all can give me some air pods for free if not at least a discount.

I scheduled an appointment for a screen repair on my device, only to discover that the front camera was destroyed. One phone call to correct repair needed and my replacement was sent the next day. The representative I spoke with was knowledgeable and able to answer all my questions.

Very good about replacing phone, got the phone in record time although not happy getting a phone that is refurbished but that's fine. Been with AT&T for almost 20 years, wouldn't go anywhere else. AT&T stands behind their products. I am returning the phone that has a cracked screen.

I got my phone replaced within a day. It was absolutely amazing and super helpful. Everyone at the Lexington store was perfect. They helped both myself and my husband as if we were friends of theirs. Definitely coming back when these s20 comes out.

Great prompt delivery. Chatted with a representative that helped me all the way through the process. Thanks for the exceptional customer service. Took no time delivering the product so I did not have to wait long. I will need help in the future so I will be comfortable with reaching out to you guys again if anything else comes up. Thank you.

Everything was very easy. I receive my phone next day. The customer service help me to Register my phone. ‏And I got my service very fast. The instruction to ship my broken phone was easy and clear to do it step-by-step.

Great service, fast and friendly, and always handles my needs. I am very satisfied with my phone and service. I would recommend AT&T to anyone. My phone was here in one day and the customer service rep. helped me get it up and running fast and made sure I was good to go. Thank you.

You did a great job in getting the device to me very quickly and a return label for me to ship back took 3 days to complete the whole package which made my job better. So thanks for a good job done.

Asurion always treats me with a sincere positive attitude, and great customer service! I am extremely happy with their service. Through my years of having wireless insurance, they have always come through for me. I highly recommend their service to anyone with wireless phones.

In a nutshell, it's been 2 months since I filed a claim for tablet screen repair. I took it to UPS in box they sent me and put the enclosed label on it. A month goes by. I call them, it's now apparent they can't find my device. After giving me the run around for another 3 weeks I'm told: "Okay we will close the repair claim." Okay fine by me. Then I'm told that I have to fill out an affidavit and file a claim for a loss. Wait, I didn't lose it. I took it to ups. Ups didn't lose it. The tracking number clearly says delivered. Then I'm told that my 63$ deductible for screen repair is now going to be between 129$ to 179$, they can't say how much. This on a tablet I paid 200$ for, and the replacement will be a refurbished device. I have yet to send back the affidavit form. Want to call BBB and tell them, then take them to small claims court. Just to prove a point.

The service was great. I received my replacement phone on time. And the help with setting my phone up was easy. The person I talked to gave excellent customer service. The instructions was easy to understand. The rep made sure to send to ask if their help was still needed.

I lost my phone while on vacation in Las Vegas. I filed a claim online and by chat and within a few days had a replacement. The associates were very helpful especially James. Thank you so much for making the process seamless and convenient.

The gentleman who assisted me was patient, kind, knowledgeable, friendly, and understanding. He was very quick to get everything I needed in order. He explained the process and told me what to expect. I could not have had a better experience. Thank you!!

They were really helpful. My husband was on the road. He is a driver so I had to do the talking and explaining from home what was going on, not being able to communicate with him about the phone, the guy was understanding.

Quick and easy!!! Very fast turn around. Good quality product!!! No hassles at all!! Would love to use again if needed!!! Would recommend to my friends and family. Copay could be a little less expensive. Very dependable. Treated me very fair!!!

The lady I spoke with the second time was a big help. She got my son a new phone sent out right away. We are so appreciative. She gave us good directions and explained everything thoroughly. They have earned my trust.

I purchased insurance on the new phone and it was well worth it. Boat sunk survived. All the way home I am thinking of all the things I lost. I didn't have time to think my phone, everything happened so fast! Phone shows up in a day. Back in business. Asurion is exactly the way it should be. Fast is not always good when you are sinking. Asurion was there for me!

Very responsive and fast. Had some issues and the chat feature was great. This was the first time I ever had to use my insurance and I was very glad I had it and how easy it was to do. But I hope I never have to do it again.