Asurion Reviews

It was dope, it was dank, it was lit, and it was FRESH, from the beginning things were dope, at the middle point things were dank, and to the very end things remained fresh. If the service could be compared to three major words, they would be Dope, Dank, and fresh, with Lit being something that you could add on at the end if appropriate (it was very appropriate). Y’all kick **. Hell yeah.

In the past I have used Asurion only to replace a phone, this time I had to send my phone in for a screen repair. I was told it would be up to 5 business days to get my phone back, no big deal. It's now been over 2 weeks! My phone was delivered on 12/15/20 to Asurion, Asurion did not report it received till 12/23/20, I spoke with a very friendly customer service representative who told me I should have my phone by the 28th... It's now the 1st and I have not been contacted with a tracking number or seen my phone. How do you go from guaranteed 5 business days to now over 2 weeks. Unbelievable.

So, the service was great but when I got my phone, I took it out of the box and it fell off my dining table and the back, near the camera is cracked. I’m shocked because it was less than 48inch drop. Not sure if it was cracked before I opened it or if I did it. Super bummed.

The claim process was easy and quick. It was also extremely easy to set up the new device. I did receive the wrong SIM card for my new phone, however, I was able to use the old one. To return the phone was also a seamless process.

Prompt and good service. I had to call because the claim kept being rejected online, but otherwise it was simple. Once I spoke to a representative, she was able to process the claim with a few questions. The return process for my unusable device was also Simple.

The simplicity of completing the claim form and then receiving replacement phone in 48 hours was awesome. This made the benefit of carrying insurance a great decision. The phone I received as a replacement was absolutely perfect. Thank you for making the process fair and easy.

I ask for a replacement phone. I ask for a new phone since last time I had bad issues with the speaker, so I got the replacement and it keeps on dropping my FaceTime calls so I’m very disappointed and it’s just a waste of time.

Asurion was very prompt, courteous, and clear with their communications with me. Their deductible was reasonable. They were very helpful to me in arranging for the new phone to be delivered in a reasonable time. I appreciate their customer service.

The replacement phone was approved and shipped to me in one day with a very reasonable deductible. The doctor Paul appropriately distinguishes between Occasionally lost or damaged phones versus those gaming the insurance plan for frequent upgrades.

I’m so impressed with Asurion. They don’t beat around the bush. They actually replaced my phone two times in one week. Their response time is a couple of days. I sure am glad I have Asurion. Oh, and their customer service is fantastic.

The only problem is that you have all the automated options before you can talk to a live person. Other than that I am satisfied with your service. I received the replacement phone within the time line that the representative gave me when I called.

Great customer service! Was super easy to file my claim and get my new device the next day! Was there if I had any questions. And the app walked me right through the steps to transfer everything! And the app made sure I had got everything transferred successfully!

I had a Galaxy Fold that required replacement. The process was pretty straightforward. Unfortunately, my phone was stolen from my front door step along with several other packages delivered by Amazon. Asurion staff members were very helpful in navigating me through the process of getting a replacement for the phone that was delivered but never received. I appreciate the assistance. Never a good feeling to have anything stolen especially during the holidays! Receiving the phone in spite of that incident was some much needed redemption for 2020.

We lost our phone and could not find it anywhere. We went to our carrier and they gave us our insurance carrier's number. We called the insurance company and had a new phone delivered the next day. So glad we had insurance.

Insuring my claim was easy on the website and fast. Receiving the new phone was quick. The only issue was setting up my contacts from the old phone that's disabled. If it was ways to save it without being lost.

Representative/tech was great help and very patient. Got everything I needed on my new phone and working properly, excellent service. Fast and easy transition and didn't have to wait on the phone like usual. Love the call back. Thank you for your great service.

It was extremely easy to work with the company. I've used them twice recently and both times the process was smooth, easy and fast. Once we got the replacement it was easy to switch everything over to the new device and sending the old device back was a breeze.

Was amazingly quick and easy to do, got my new phone within 2 days. So happy that I have this service. And I know that I will continue to utilize it in the future. I would recommend this service to everyone for their devices.

Great service and quick response. Received my new phone in less than a full day. They were great handling my claim. I highly recommend that everyone get this insurance. I have only had to use it once before a couple of years ago and they handled my claim just as fast.

Very fast service and very helpful with the entire process! I will continue to use this company to insure my devices. 5 star review for me! I'm very pleased with the extremely fast service I received with this company! And very happy with the product I received.

Customer Service rep was very knowledgeable. Explained everything very well. Listened and answered all my questions and concerns. Very friendly and professional. Replacement phone arrived very quickly. Return of old phone was very easy. Excellent customer service provided. Great to work with for replacement. Felt like I actually got what I paid for with the insurance claim.

Thought I would be receiving new phone. Received remanufactured. Ok balance of warranty. Original phone was lost/stolen. Didn’t get original Apple box or no headphones. Sales rep did not explain the deductible or even mention it. At least explain. Got the phone less than 24 hrs from claim. Great. Haven’t decided on carrier it where I’m going to give the phone to. Overall good experience.

Great experience overall. Would refer to anyone looking to have insurance coverage on a phone or any electronic device through these guys, as we have never been let down. They are professional, courteous, prompt and true to their word with backing up a product.

The wait time was longer than expected, but did get updates on when to expect the replacement phone. The ATT tech was very helpful in getting me reconnected once I received my phone. I recommend the carrier for insurance on your phone.

Gentlemen that helped me via phone was pleasant to speak with and knowledgeable in what needed to be done. He explained everything for me and was happy to help me. Once the claim was submitted the replacement device was shipped and received in a timely manner.

The first person to help with my broken phone did so efficiently and with a great attitude. When my phone arrived and I went back for help, the second person was helpful and informative. The phone arrived quickly through the mail. I’m very pleased with the ease of my experience even with a broken phone.

The second person to help me got the phone replacement taken care of immediately. The first person started the claim, but it did not get processed. I had to call back days later and the next lady did a wonderful job.

I was not able to activate a replacement phone via link provided by email for some reason. But by calling pro tech, the phone was activated easily and Angel was very professional. I was expecting longer hold time but it was less than 10 minutes.

I like how easy it is to manage through the website. I’ve used this insurance company before. They are a great at what they do. The steps are easy to follow with the return package. I especially love the fast overnight shipping.

The representative was quick and efficient in processing my stolen phone request as well as my replacement phone request. I was upset due to my device being stolen and the representative helped me through the whole process and explained everything.

It was great??? Customer service was wonderful very professional. I was happy with my help. Thank you AT&T. I recommend to family and friends that also have great deals on phone. I thank you with all the help and time.

It was fast easy and simple to active. No issues. The delivery was fast also the deposit is billed so that convenience and the phone came with everything needed for activation. And we are able to use the same box to return the old phone so that is also very convenient.

My watch front just fell off before Christmas! I went online and submitted a claim and had my new watch 2 days later!! Amazing.. great experience, my normal co-pay was cut in half due to no claims, and shipping the old watch back was easy. Everything was there: just dropped it off at UPS.

I purchased the Samsung Note 20 Ultra. The camera lens shattered within a couple weeks. The insurance carrier is Asurion. I paid for a replacement phone which was sent with a blocked sim card and was unable to use the replacement phone, in turn not being able to send back my broken phone. I contacted my phone provider (Bell) who told me to contact the insurance company (Asurion). I called Asurion who told me to contact my phone provider. This game of passing the ball played out a few times, of one telling me to contact the other. Eventually Asurion indicated that they took the block off the phone but would have to wait 24-48 hours. I waited the time period and the block had not been lifted. I contact Asurion back who indicated that they would again remove this block. Again I had to wait 24-48 hours.

The Replacement phone came fast and we called the number provided and the assistant we called to help to set up the phone was so helpful. The new Phone is working fine and we mailed back the old phone. Thank you for your assistance in this phone issue that we had on the black screen on the old phone.

Great. Nice and patient. They was very polite and they never gave up on me. They really didn't stop until they got my solved. My problems are situation that I had called them for. They work with me every step of the way.

Very thorough and precise on delivery. In times like these, it is hard to get anything sent next day or overnight without a guarantee of receiving your order. I receive both an email and tracking number and my device was delivered as promised. Great satisfaction!

The timing of arrival was very timely. Thank you. It helped to make it so she was able to use it for communicating with and doing her job. She was able to communicate with family while on the road or away from home..

Juan was a huge help and very pleasant. He took control with the information I had available and set up my new business phone on a three way call for one of my salesmen who lives 100+ miles from me. Making it difficult for me to get the system up and running without Juan's help.

Got phone fairly quickly, not enough instructions on how to set it up, said to use the sim card attached but that didn't work. And no tech support available by phone or chat, so quite frustrating until I found a way.

After filing the claim for a lost phone on my account, it was processed quickly and efficiently and I received my name phone quicker than I expected. I’m overall pleased with the efficiency and speediness of asurion's service. I am happy that AT&T uses asurion's for their insurance.

Received replacement phone quickly and set up was a breeze. Sending damaged phone back was a breeze too. Thanks for the quick response to our cracked phone problem. It was truly appreciated that the situation was resolved so quickly and painlessly.

I was extremely pleased, they helped me tremendously, I had my replacement cell phone less than 22 hours; awesome service, great customer service! I recommend this company to anyone- I also (did not expected) had a return postage free label and tape to re tape and mail the return my damaged cell phone- Thanks Asurion excellent job!.

It took me over ten try to get in touched with an associate in three weeks but received replacement cell phone fast after the report. The model I received was a lower memory one though, a 256 instead of the 512 I paid for.

Was able to get a replacement in two days, made the setup easier to transfer all my stuff to the new phone. They also provided the the shipping materials to ship the old phone in. The price to have it replace is reasonable.

Customer service was great and the service was amazing. A bit disappointed in the replacement phone I received, much smaller than the one I previously owned however it's a newer model. Shipping was made within 1 to 2 business days, made the claim on a Friday got the phone on a Tuesday.

Received a replacement phone within two days of making my claim. The overall claim process was free of any hassles and turned out to be a great experience. Moreover, the self addressed postage also made returning the damaged phone quite easy and convenient.

Phone received in a timely manner and I was able to download it, transfer all the services and get it working in a matter of moments. The only issue is is I don’t necessarily like having to do online chat. Don’t see the benefit over talking.

Other than the box with the phone being left at my door when we have mail lockers by the leasing office, everything went well. Product seems to be working properly and it was a prompt and simple process to load and ship back! Thank You.

Quick service. Very well-handled. The entire process took about 10 minutes in the ATT store. Emails were immediate, concise, and timely. I had a new phone in about 48 hours. This is the precise reason why we carry the policy on all of our phones.

Great, I had no problem with phone replacement, timely, helping tool was great. Thanks AT&T!!! Nothing more needs to be said, thanks The exit of removal of phone info was easy and setting up new phone was simple, Instructions given were there if needed and assistance was offered.

My new phone works great. It is awesome. When I'm on speakerphone sometimes people can't hear me but I will always recommend this company to people. I honestly I think that it is worth $150 discounted to get my phone fixed. The normal price is 250 but they gave me a Christmas gifts out always recommended.

I had a great experience Asurion and I had a pleasure speaking to one of your representative, she was very friendly. I was glad that I was able to replace my Apple Watch that I had lost and glad that I did have insurance.

Overall, a super easy no hassle process. Phone arrived quickly with easy return instructions. Could not ask for a better overall experience. They communicated regularly by email regarding the status of my claim and the shipping process. I had registered for FedEx notifications too so I knew right when the package arrived.

As always all services were outstanding. The attendance to my needs were excellent. Delivery of a replacement device was right on time even with it being a holiday and during the pandemic. I will continue to keep coverage on my devices throughout the future and I will recommend to friends and families that they keep their devices covered and insured at all times.

Everything was fine - I needed the phone faster than 2 days later and the new SIM card didn’t work but so far the phone is working - but the camera is not as good as it used to be - milky appearance images.

Our lady was on point. Very nice and professional. A worker you need to hang on to. She handled our problems with care. Spoke to us by name. She needs to receive something if she is consistent in her job. Thank you. We will stay with AT & T.

Had to replace a one of the phones on my account, it was a lot of work after I got everything though it went smooth. Need to come up for other ways to help disable or handicap or even people that don't drive.

Sent a replacement request. Every rep gives different information. Whenever I call, the reps add 24 hours to the request. Rude and pathetic service!! It looks like a scam company to be honest. Paying every month was useless.

I was very disappointed with inaccurate information. I reported the lost device on Sunday. The rep volunteered that I would be available for next day receipt. That made me excited because I use this device for a personal business. When the next day was upon me, I did not receive my device. Instead, I received notice via email that I would not receive my replacement device until Wednesday (when Monday was promised).

Customer service was great! I had to restart the process due to an error on my part, but all team members were very accommodating. Communication from the online support team couldn't have been better; they provided detailed next steps. Our new phone arrived in less than 24 hours!

My protech guy Antonio out of Arkansas was perfect. Thank you for employing such a patient and knowledgeable guy. He was great, give him a raise, promote him, let him train others on the right way to handle customers in all 50 states.

I had originally thought I did not receive the phone. The box was mixed with my Amazon boxes and was overlooked. Thanks for everything, you guys did great. I am not sure how to cancel the tracking I placed on FedEx.

Received the replacement in one day, and had my phone back in less than 48 hours. Would tell my friends to switch to ATT and to insure their cell phones with Asurion to cover their phone. The loss of one’s phone in today’s life is unbearable.

10/10 they are fast and got us a new phone almost immediately. Havent gotten finished with the claim just yet though. We had originally planned to upgrade our phone but our ATT man advised us to just us the ins. I also like that they just tack the deductible onto the next bill but I wish the deductible wasn't so much.

My new phone came the next day and I even got an upgrade to a iPhone 7 Plus! I have always had good service from Asurion. It is even much better than years ago. I love that I can file the claim online without any difficulties. When I had to call the service representatives are always pleasant and take care of any questions I may have. Thanks for the great service.

Service was prompt. Fairly disappointed that replacement phone sent was reconditioned and not new. For the monthly cost of this insurance, it seems a new phone would have been more appropriate. Now reconsidering insurance option. May or may not continue with service.

Great and timely. Took an extra day but was pretty quick. In the past I received in one day, this took 2 and when you have a broken phone, it seems like forever. But great instructions and I wish they were still $50 instead of $200 to replace!

Thank you for getting my broken phone to me as fast as one day. I use it for everything and the process was so simple that make it a lot easier to handle my broken phone. If I knew it was that easy to replace it I would have done it weeks ago.

Broke my phone, Submitted my claim and received my phone the next day! And I live in Hawai’i. Package arrived with easy instructions. Sent back my phone in the same box. Everything you need is in the package. Great service, easy to set up. Definitely recommend.???

We got a response and approval and a replacement cellphone within 48 hours! Also the cellphone we were provided with was a newer model than what we had! Considering our current pandemic and Christmas rush, our cell was delivered fast!

Despite the snow storm delaying shipment. Emails kept me up to date with package delivery. I was still able to receive my replacement phone in a timely fashion. Unfortunately, I did not use the actual activation line. I went straight to the AT&T store for assistance. Thank you.

It took me way too much time to get my claim approved. I have not had that trouble in the past. The person that requested documentation did not bother to tell us they did not get it all on the fax. I would think they should have informed me. Not very good customer service. It was like one department was not communicating with each other. Once we worked through that everything was fine. I hope that does not happen in every case. Thanks so much to the people that actual did their job, and acted like they cared.

I had a fantastic experience with Asurion, which was my first encounter. The representative that assisted me with this process was super friendly and the phone arrived the following day, very efficient service. I would absolutely recommend this company to friends and family, I am certain that they would be a happy customer as well!

My phone came quicker than I thought. It was called around 6 that night. My phone was delivered the next morning before 1. Love it. The person I spoke to on the phone was very nice and very helpful. I’m just shocked as how quick my phone came. Thank you.

Phone as on backorder and I was told it would take 3 to 5 days to get. It came the next day hand delivered!!! Thank you! I called for help and the lady helping was very knowledgeable. Hopefully I will not have another mishap anytime soon.

I submitted the claim online which took less than 2 minutes. Asurion kept me informed on the processing. The phone came the next day. The only issue came with my daughters pictures not transferring over. We had to call Apple for help.

I went online and completed the application, the process was simple and the directions were good. Your service was EXCELLENT, the turnaround time GREAT, I received my new phone within 24 hours of completing the application online. The process to return the old phone was easy also, your process you have is one I would recommend to anyone.

My customer service agent was so thoughtful and thorough. I couldn’t get through on the phone because obviously it was broken (seriously you should rethink the texting a code to a broken phone option) so I used the chat feature. Hallelujah it worked and I was thrilled. We got everything sorted out quickly and I was on my way!

Representative was very patient with me and walked me through step by step. I couldn’t have asked for a better helper. The ones that packed the replacement phone sent the wrong SIM card. Thank goodness my old SIM card could be used.

The service provided by Medina was super exceptional!!! She had the patience to guide me step by step to transfer information from one chip to another. Her supervisor should be proud to have such a dedicated and conscientious employee in their service.

Excellent response. I received my phone the very next day! Excellent turnaround! I didnt expect it for at least a week since it's so close to the holidays. I hope to keep this coverage as long as it's available.

I was surprised at how fast the replacement IPhone 8 came and was even more pleased at how easy the whole process was from start to finish! The new phone works great and my son is thrilled. I hope I never need to do it again but if something else happens, I have peace of mind.

Great and fast service! My replacement phone arrived the next day!! Easy returns to all your shipping labels are sent to you and you can reuse the same box that the new phone will be in. I did mine all online it was very easy and if you need help there is always someone available.

Is very good service and Profesional, fast. I recommend to my friends and family. The service is very fast. The shipping the package in only 2 days after my claim. Am happy so I recommend the insurance Asurion. They has very good service.

I called AT&T to make sure my son's phone was insured ... It was (this was a Sunday). I was connected to an Asurion representative to give details that my son's phone was stolen. Experience was great and claim processed. Replacement phone was received on Tuesday. I've always had a great experience with asurion!!

Had some issues and they were very helpful to fix my issues. Very understanding and knowledgeable. Very courteous. Would recommend their services. I know I will use them again for any issues. Thank you again for all the support. Thumbs up!

Getting and transferring info to my new phone went quite smoothly. I did need to have the young men at AT&T help me with some actions. They were very knowledgeable and also professional and patient; all of which I appreciated. Thank you.

They set appropriate expectations. From the rep on the phone to the FedEx delivery, everything happened just as it should. The phone was in great condition when it arrived. It included a phone charger. I was able to transfer my data. Very happy.

My phone's screen broke and I couldn't use it.. I submitted my claim on Sunday afternoon, and by Tuesday morning I had my new phone.. Very helpful people. Easy to talk to, and it was a fast, easy process. Worth every penny to have the insurance.

I made my insurance claim on Saturday 12/12/2020 and I received my phone on Tuesday 12/15/2020. They sent the correct phone. I wish the rest of the companies in the United States could be as efficient. I hope to do business with Asurion again.

The process was easy and able to do without much effort at all. My daughter's new phone was sent quickly and I had the box I needed to send back her old phone. The return was very simple and took no time at all. Thank you!

Got the iPhone 8 Plus replaced (water damage), but couldn't get the same color I had. That's the main reason giving 4 star. Quick & on time replacement process. Happy with the replacement iPhone condition.

Fast easy replacements. Awesome customer service! Super easy setup. Great communication and prepaid labels were a wonderful thing. Thank for the helping make the transition effortless. Answers to my questions were clear and the customer service rep was well informed.

The rep that I finally got helped out the most after 7 transfers. The new phone got delivered 2 days before I expected it. Then the tech rep she got me back online with my Daddy’s phone because he is 80 years old and she made sure that his phone was totally operational. It was a wonderful experience considering how much my family means to me.

The last lady I spoke to was very nice but everyone else sucked. They were short and rude for a mistake that they made. They sent something I had already paid for to the wrong address then tried to act like I did it. I have updated my address twice and it's still wrong. Pitiful.

Asurion was phenomenal! Due to issues with the shipping company (FedEx) I had to speak with multiple agents. Each of them were extremely helpful, understanding and pleasant to chat with. FedEx created issues that required 3 separate shipments of the replacement device. Asurion never delayed the next shipment because of the shortcomings by the delivery service. Every single agent was a blessing.

New phone came fast, setup instructions were pretty good although neglected to mention anywhere that I had to swap the sim card! Luckily we figure that out without having to call in. Also- received reminder emails to return the old phone, but never received confirmation it had been received by Asurion. Would have been nice since the charge for not returning phone is significant. Overall good experience.

I called and after waiting a short while, I was connected with a representative. Even though I was disgusted with the issues that I had recently experienced with my cell phone, the representative was kind, courteous, patient, very helpful and offered me options. Grade "A" Customer Service.

Ordered my replacement phone (without hassle) on Friday evening. I was told it would take two business days but it showed up at my house Saturday morning to my surprise. Was expecting it to be a hassle getting one but it was anything but that. Thanks for the quick service!!

Customer service was extremely helpful, reassuring, and kind. The representative could sense the frustration in my voice I believe, and made me feel completely at ease about the situation. A new replacement phone arrived the next day, and it was a breeze to return.

Just set the money you would have paid this company aside in a savings account for a new phone. Asurion is garbage... The monthly payments we pay for this service are not worth it. When you look at the overall cost for the service, then the "deductible" you have to pay for the replacement phone it isn't worth having this insurance. It would be better to save all that money in an account and use it for the purchase of a new phone if your phone breaks. They offer no value or service. ESPECIALLY when you consider the amount of effort you have had to go through to get a replacement. That's a lot of work on the consumers end. I am not sure they offer any service at all. When you add up the cost month to month, then the deductible for the replacement phone, it would be better to save your money toward a replacement or upgrade if your phone breaks.

The young lady I spoke with was very helpful and made it a easy transaction. The replacement device arrived the following day. She was friendly and kind. I had a issue in doing my claim online but she was able to take care of the issue and get the claim filed for the right phone.

Your company gave thorough expedient service. My replacement was ordered in a timely fashion. It was very nice to have this company looking out for me. It will be very easy to recommend your company to my friends. Thank you.

I submitted the order on Weds and given an eta of 8pm Thurs. Checked status and FedEx said the address was wrong. They made me call asurion to update. Asurion said they would have to update and send a new phone out after fedex ships back the first phone. New eta Monday of next week! Of course had to escalate to upper management. After 6 separate calls was able to get them to allow me to just go and pick up the first phone at the local fedex. Super unprofessional and delayed. Poor customer service all around.

iPhone was damaged and I tried to submit a claim through the website, but the web site was running into errors on multiple browsers on multiple devices. So I called to do so, and the agent told me that my phone would be shipped the next day. Well, it wasn't, and when I called in the afternoon of that day, they said they haven't received any paperwork from me, but I was never instructed to do so nor given access to do so. So after I did, I went through the same process as the night before 4-5 more times before someone finally submitted the claim.

I had a phone that had been dropped and camera was broken and screen cracked. My experience with Asurion was fantastic. They were helpful to set it up once the phone came in and very friendly as well. Seem knowledgeable to help us set it up.

I appreciate how well the people that you call are such good listeners and really are sincere about helping me. Then the new phone was delivered promptly with plenty of information to activate and return the old phone. Thanks again.

I was very pleased with the service that I received from ASURION. My replacement device arrived quickly and the switch was very fast and easy. The guidelines provided for the return of the defective device makes it better for a fast turnaround.

This service is totally worth it. The techs that come always keep in touch and are professional and quick. Asurion customer service is easy to reach, you always talk to a real person, and they sincerely attempt to resolve any problems or changes that you want to make to your claim.

Have had this insurance for years and have only used 2 times. Thank God for the insurance! Fabulous service. Website a little confusing. Replacement phone arrived within 24 hours and they included prepaid return labels to mail back damaged phone.

I have come here to leave a review because their site has no way to leave reviews (hence their current 4.8 rating). I am leaving this review out of total frustration after being without a working phone for 25 days now and wondering why I'm paying for coverage. I cracked the screen of an Asurion insured phone and created a claim for screen repair 25 days ago. It took 11 days for a mailer to arrive. Every time I called to find out why I had not received this "next day delivery" mailer, I was told it had been sent, but they would send another. To this day I have not seen any of the extra mailers that were "delayed in transit". So I finally receive notice after another 6 days that my device is unrepairable and I would have to pay full replacement deductible to have a new phone shipped out. This is frustrating, but ok, I need a working phone.

Service was very good. Fast and efficient. And would recommend them to anyone. I have been with Asurion for as long as I can remember. I have never had any problems with repairs or replacement equipment. Without Asurion I would be paying a lot more in replacement. That's why it pays to be with Asurion.

I was well pleased with the quick response. I turned in my insurance on Friday and my new phone was here on Monday. I would highly recommend Asurion. This was my first time to file a claim. I hope I don’t have to it again but my new phone is doing great.

The young lady I spoke with was very patient understanding and caring about the situation I was in with my replacements replacements phone so that I could set it up and have everything from my old phone go on to the new phone. She was very patient and awesome.

Service was great, they helped me on getting my replacement phone quickly. They even tried to transfer my contacts and messages but it couldn't be done, lost forever but they were of great help. I'm going to need their assistance with another phone at a later time. Thank you for your assistance.

Timely and accurate web based claim process. Communication with representatives was easy and were able to answer all questions asked. Glad to have this coverage on my AT&T service. Would recommend if you plan on keeping same phone for an extended time.

Very easy and helpful just the way it should be when time to use a replacement insurance when your phone is broken. I appreciate the efficiency and great service. I’m a satisfied customer will recommend to others as it will pay for itself and then some.

4.5 Stars. Making the claim was easy. Received phone in 24 hours. Can’t complain about that. Took off half a star because no email notification was sent when the package shipped. It was stated that an email would be sent to notify me. I assumed I was going to receive it in two days until I checked AT&T app about 21 hours after I made the claim to check status. Ultimately I received the phone approximately 24 hours after making the claim. That’s great service, thank you.

Easy process, timely replacement. Friendly staff. This is the first time I have had to make a claim on a cell phone and I have heard bad stories about the process but I can tell you it was quick and easy.

Thank you for your concern about my property. This was a great experience. The iPad was in mint condition and it was a easy process to return the damaged iPad. The cost and the rest of the process was good because it was put on my account for the upcoming bill.

They had my replacement phone to me the same day and they set my new phone up for me when they brought me my phone. They were also very nice and patience. I didn't have any difficult with them helping me with my process while I was making my claim. I will recommend their services to any of my friends. Deductible is little high, but they stand behind their words. I was very satisfied and please.

Excellent service, fast and efficient. My new phone got to me the next day. Set up was fast and effortless. All I have left to do is return my old device. Thank you so much for your service. You made the whole experience easy..

I have 5 kids all on my plan so you can imagine that I have to keep insurance on their phones. Always accidents. You have been great to work with. Always so helpful. I do have one problem. Someone at my house threw away the shipping label for me to send the damaged phone back. I’m not sure who to contact to get a new one.

They were hard to get in touch with as the press a number when on forever and I kept getting referred to on line which I couldn't do. Reaching a real person took an hour after being hung up on. Once I reached them, they very helpful and professional. The new phone came quickly as promised and the return of the broken phone was made very easy with the package including the label and the the tape.

Great fast service. Very impressed with how fast we received the new phone in the mail. Old phone led is messed up. Just hoping this phone is the correct value since we were paying for a new phone. Tech also did a great Job and was very friendly and courteous that tried to fix the screen the first time.

I had submitted my claim, and got my phone replaced the next day through my mail. It was very easy to switch all of my info to my new device. I did not have to talk to anyone. The process was very fast and simple!

Was able to access online to start a claim. Didn't have to wait online to speak with a representative. Made my claim and received replacement phone quickly. Delivery was on time. Have not had any issues with the replacement phone.

The customer service representative was pleasant and knowledgeable. She handled my problem with courtesy. I would recommend them to family and friends. Phone shipment was delivery were fast and the phone return shipment was very easy as well. Overall I am very satisfied with Asurion.

Awesome service and very fast! My son lost his phone on vacation at the beach. We searched for it, but never found it. Asurion had the new phone shipped to us the next day! What a great service. The new phone was easy to set up and we had it going in no time. So thanks again for the quick shipping and hassle free service. Will continue doing business with Asurion.

Very annoying to have to deal with online. I suggest calling if you have a couple hours to wait on hold because it's going to take some time but they did replace my phone no questions asked lol. Could ha have been a lot easier but I couldn't get through to a real person for help.

Amazing they always have what I need!! I feel secure and at peace knowing they have my back when life does not. I have been in different occasions where I lose or get my devices stolen or even broken and they are just a click away.

Website does not interact well, so after about 8 tries, I called customer service, getting through took 3 tries because of the 26-35 minute hold time.. First agent put in the wrong description of the problem along with wrong device, Second agent was awesome. She fixed everything and I got my iPad in 2 days....

My rep was able to process the claim to replace my iPhone after the back glass cracked. I spoke to them over the phone to make sure the claim was submitted correctly. Got my replacement phone the next day. So far it’s working great.

Replaced lost phone within hours of me calling. Fast and easy. I am so thankful that we had the insurance and we will never not carry the insurance again. Thank you Asurion for the fantastic customer service that was provided. Claim was fast and easy to make.

My phone went through a wash cycle in the machine and was inoperable. I had never damaged or lost my phone so I was very disheartened. But once I learned my insurance would replace my phone and the process was so quick and easy I was relieved.

Had to apply twice. Took an extra day to receive the phone. Customer service was caring and great. Prefer talking to a representative instead of filling out online because you can fully explain to a person. Wait time was longer but worth the wait.

Everything was great except the delivery was off by about 5 days but hey all things considered and all we all have going on they were professional, helpful, understanding and I feel they truly did their very best to make it as quick and painless as humanly possible. Thanks guys & God bless????

Tremendous employee!! Patient, understanding, and quick delivery. Asurion should feel very satisfied and proud to have a terrific employee who handled my replaced phone. I’ve never had problems with Asurion: Thank You! I would recommend a friend to use Asurion.

We got far better service than we expected. We’d had trouble with our phones for weeks but didn’t have time to resolve them. While on vacation for parents’ funerals, the problems became worse. So Carol called them in thinking they’d arrive after we got home. We got notice of next day delivery so our son went to our house and picked it up. Now that we’re back and got phone set up, I’ve got to rush to return them within the time frame!!

I had to call twice because I got disconnected halfway through the first call. It would have been nice if the original representative called me back. We were three fourths of the way through the process. Other than that, the service was good. Both of the representatives were very helpful and friendly.

The service we received was exceptional; fast, courteous, knowledgeable. We are so glad we have the asurion cell phone coverage. We received the replacement phone within 1 day and completed the setup, including the transfer of all data (photos, contacts, settings) within I same timeframe.

My phone was completely destroyed and I needed a phone immediately. Put in an insurance claim and I had my phone within the next couple days. Return was very simple, everything was in the box and explained in detailed what I needed to do to return my damaged phone.

Your staff was very friendly & knowledge. Super fast delivery of my replacement device. I was very impressed. I'm so glad I was able to get another device just like the one I had. Sent everything I needed to return broken device, right done to the tape to close return package up. Thanks guys! Keep up the good work!???

This service is so worth it. Fast and efficient. Easy process online. For the monthly subscription you get protection of lost, stolen or get your broken phone fix. For a small deductible you get a brand new device sent right to your doorstep. I loved how quick the whole process was. They have different plans to choose from 1 device protection to all your devices for a monthly fee.

I had to call Asurion about 12 times before they finally replaced my phone. Spent about 15 hours on the phone, over a weekend's worth of phone calls for them to keep telling me my phone was blacklisted when it wasn't. The reps were rude, always had sarcastic comments to make, and kept blaming my phone carrier, when the carrier had triple checked everything and verified the issue wasn't on my end. I really dislike this company.

Claim process was very easy. The agent was helpful and answered all my questions. I was surprised to see that I received my phone the next day. I also love the fact that the box contains everything you need to return your old phone. Makes it extremely easy on an already busy person.

I was very pleased with the service that Asurion provided to replace my broken phone. It was very quick in receiving a new phone and very easy to return broken phone to asurion within the requested timeframe. I was very pleased with the service.

My claim was handled quickly and efficiently. I called and the next day I had my replacement device. The customer service agent was kind and helpful. They told me exactly what I had to do. I was able to use my new device without delay.

Service was quick and easy! Turn around time for delivery was exceptional! Product was shipped the very next day! Online claim processing was without question the easiest form to complete! No problems! Recommend your service to all. Kudos to all processing personnel!!