Asurion Reviews

The customer service rep was super helpful. The sound on my phone wasn't working, so I called Apple first, but they were going to charge me. I told them I had insurance and called Asurion. My replacement phone came the next day.

Josh, the AT&T representative I spoke with was thoroughly professional. He answered my question very quickly and it was a pleasure to speak with him. I thought it may be challenging to resolve my problem but Josh tackled it with ease and grace.

The phone was here in less than 24 hours. Doing it on the computer was fast and easy. I have been with ATT for 12 years. The workers at the store also makes it easy to get you into great promotions. Good job.

My old phone went bad and had a be replaced. I was very apprehensive about having to activate new phone and transferring data, contacts etc. to new phone. A call to Asurion and they walked me right through it. As always, very pleased with their service.

Your employees were vere very patient with me. This made it very easy for me to do this transition without getting frustrated. Their instructions allowed me to learn more about the phone and get the job done expeditiously. They were awesome.

The claim filing process was extremely easy to do online and I had my replacement phone the next afternoon. Easy and fast! Being able to do everything online versus having to go through a phone menu made the whole process painless. I use my phone for work purposes and could not be without it for very long, but they got my replacement to me with no inconvenience to me at all.

I got my device replacement real quick, in few hours at the same day, the autofocus in the camera did not work properly, I call them and I got a new phone in a very reasonable time. Great customer service, polite, patience and knowledgeable. I recommend this company.

Transaction went great, received new cell day after I ordered it...only took one day to get the new one... I was so concerned about the back of the old cell expanding, it was the battery that was swelling, so unsafe, was starting to get hot... I am so concerned about fire, and was wondering if it would explode in time.. Thank you so much for taking care of it so quickly... OLD CELL IS SHIPPED BACK, ON ITS WAY. ~ Deborah

My Apple Watch fell and the screen cracked, I filed a claim and it was easy to do online and my replacement watch came in two days. The deductible was so much cheaper Than having the screen fixed or having to by another Apple Watch. Fast and easy service...great job.

Fast service, friendly staff and very respectful and great attitude. Definitely will recommend friends and family to call you and file a claim if they need help with the insured device. Well worth the time. Excellent work on making me feel comfortable.

I like your way to do your procedure on claims, I'm so happy with this insurance, you are so accurate and I received my phone before the time I was expecting. Thank you so much! I recommend 100% this Asurion to everyone who need insurance in your device.

Easy to fill out, no hassle, quick. Very friendly great customer service. Delivery in 2 days very quick... especially with the Circumstances. Don’t have to pay upfront. It’s added to your next bill. That’s really great in times like this.

Updated on 06/16/2020: It was a rough situation but now and hopefully from now on my 3rd replacement is working great. I was advised to get a replacement device because of the Covid causing problems where I couldn't get the battery replaced. Then I was sent 2 replacement phones that both went black and wouldn't light up. The 2nd replacement I got on a Friday and stopped working that Monday right after. The third one so far hasn't caused any problems. I've been praying for this phone ever since I got it.

Amazing Service, called to claim, took less than 15min to get claim approved and got my phone the next day. This is how customer service should be. Didn't even require to fill any forms. Everyone should get insurance. Much recommended.

The battery in my iPhone was swelling. I put in a claim on Wednesday evening and had a new phone in my hand Thursday before noon.. I couldn't ask for better service and the website was very user friendly. Thanks for the help.

I received my new phone in a timely manner. It was very consumer friendly setting up my replacement phone and transferring old data to my new phone. Thank you so much. Customer service is great. My son and I completed the transfer in less than 45 minutes.

I'm really enjoying my tablet and I was surprised that it arrived so early after placing my claim because I do all my business on my tablet.... I'm very happy that I got me some insurance on my tablet and phone.... I love this tablet and I'm good to have it back.

It is a Excellent Service. It was a Fast and easy procedures. I was surprise how fast It arrived. Only in two days. I will recommend other to use Asurion. I had a very good experience. Thank you very much.

It was amazing. My daughters phone was so damaged she couldn’t use it at all. I made the claim easily with the staff. They said the phone would take 2-3 business days which wouldn’t have been a problem but when I got home the next day (a Friday ) the new phone was there. Amazing. Just amazing. Thank you.

Thank you! x A Billion. I can't believe I would have ever used your services but that day I'm sure glad I had this insurance on my plan. The process was so easy, fast and you all were so helpful. It's shocking and freak mode when you lose your phone, so many thoughts through you head but again I'm so glad for all your help. You all were amazing!

Your company is so easy to work with. The first replacement phone we received didn't work so we got another one very quickly. All interactions with your company were excellent and professional. Thank you for your great support.

I had a lot of help with configuring the used phone that you sent and I thank you for that help but the big problem I had was that the used phone that you sent me started separating and would not click back together. It was not dropped or damaged by me. I was just sent a defective used phone.

Please review your contract and do a google research about this company before buying insurance with them. I had to stay over 5 hours on the phone, their agents were rude and adding what I paid for the premium plus what I paid for the replacement phone it costed more than just replacing the phone myself. All I had was a cracked screen but they refused to fix OR to tell me what else was wrong, all they said was "can't be fixed because of internal issues needs to be replaced". Stay away as much as possible.

My son's phone was broken and they sent us a refurbished one that works perfectly with no hassle and sent us an envelope to send back the old phone. The price was reasonable for a like new phone and charger.

He was very courteous and helped me activate my new phone and it didn't take very long. That is all I have to say about it and you're lucky that you got that much because I don't write comments as a rule.

5 Stars-I received my replacement phone the next morning. The instructions within the phone were very helpful in getting set up. I'm still learning to use it. The one thing I feel bad about is, I lost all of the phone numbers stored in the phone. It was suggested that I go to AT&T when the store reopens and seen if they can retrieve my numbers.

I filed my claim on a Wednesday and the phone was there by Friday, extremely fast! Couldn't have asked for a better handling of the situation! I had nothing more to talk about in this description because everything was handled perfectly.

Fast, fast, fast, I did an online damage claim later in the evening on a Friday not expecting anything until Monday and about noon on Saturday my new phone showed up, I couldn’t believe it came so quick. Easy, simple, and fast. I don’t know that it would have been any faster if I would have went to the store.

I was very impressed with the ease of submitting my claim and the processing of said claim. My phone arrived the very next day. It is an excellent process. I have every confidence that in the future if I needed to use the service then it would be available. Thank you.

I love this company. Been using them for over twenty years. They Never let me down. Everything is user friendly and next day shipping. So there is no wait on your replacement device. Therefore you won’t miss a beat. No regrets.

Easy claim to file. Not good on the computer. Was able to do it on my phone. The replacement came within a few days. Great job. Thank you. Asurion made it possible for me to get my phone in a timely manner.

This was an Awesome, timely and easy replacement service for my iPad. I am very satisfied with the quality of my new iPad and the customer service was great! I wish that these types of services are available all the time in different arenas.

The online process to submit a claim was very user-friendly. The new phone arrived promptly within the timeframe as predicted by the site. Set-up of the new phone was simple. The entire claims process was a quick and hassle-free process online.

Thank you for getting my new phone to me...the next day. I was surprised and very happy since my work is primarily done on the phone. Blessings to all you and I hope you and your family stay safe and healthy.

I felt the process of filing the claim was difficult and confusing but once I figured that process out. The service was very good. I had a hard time uploading documents- I kept telling me wrong form. I ask for help on chat but they sent me right back to where I was having trouble. Once claim was submitted the phone came quickly and was easy to activate and start up.

Asurion is a wonderful and efficient company, and their response to getting out the insurance claims is impeccable! And they also take security very seriously, which is a true peace of mind. More than worth the monthly payment. Thank you, Asurion!

The customer service was great. They answered all my questions properly and clearly. They told me when I would receive it and it came the next day. I would recommend AT&T to other people and tell them how well the customer service is and how fast they work. Thanks.

I couldn't ask for a easier Transition on receiving my replacement phone. Filing the claim was super easy & I received it the next day with no problems at all. I was very satisfied & I do highly recommend Asurion. Thank you.

Thank you'll for all that you do for me. You'll are the best at taking care of your customers. You'll had us a new phone in about 24 hours and we were up and running in less than two days and we couldn't be more satisfied.

My phone was delivered in a very timely manner. My experience with ordering and making my claim was excellent and fast. Keep up the great work. I would definitely recommend this protection plan to anyone that’s actually purchasing a cellphone for the first time.

Service was fast and efficient. Lady I spoke with was very knowledgeable and courteous. I have nothing but good things to say about Asurion. I was able to get through quickly very few questions to answer and the phone was here the next day.

Got a replace for a great price because I’ve never used the insurance. It’s a little pricey but it worked out. I’m a little nervous about pricing if another breaks because discounts only apply after months of no claims. It was nice to do everything online.

Great service!! I was pleasantly surprised on how fast and easy the entire experience took. We received the device even before the expected delivery time. I am happy to know that I did not wasted my money by purchasing the insurance for all of our devices.

I though it was going to be really hard and a pain...but I called and actually got new phone next day when I thought it would take 2-3 days! Awesome and easy. Very seamless process.... Well done and appreciated the easiness.

Great experience with Asurion. Our replacement phone came the next day, well packaged and within the time frame promised. The customer service individual was great. He worked through our claim with expertise and patience. Would highly recommend especially if you have someone on your plan that is hard on phones!

My wife had a iPhone that was not working properly. I submitted a claim through AT&T and was surprised how fast and easy it was. New phone came quickly within a day and was easy to set up. Return process was easy.

Replacement phone arrived the next day! Great service, delivery was promised next day. Phone was packaged well. I found the deductible that I originally agreed to high, but it is what it is. Hopefully I never drop another phone. I have always had insurance and this was the 1st claim I have ever made. Probably could have self insured my phone.

I received my replacement phone in a timely manner. The process was fairly easy. So glad I did not have to deal with the paperwork! Everything was handled with one phone call. Representative was professional, friendly and efficient! Thank you!

We had a very good experience using your service. Everything went really fast and good. Would recommend to others. Thank you! We called and got the new device in just a couple days and very easy to package the old device and send back. Thank you again.

Excellent service. Best service. Fast fast service. The activation is it receiving of my equipment. Everything was perfect at night and equipment was top-notch. AT&T quality. So happy to get it in two days. I have a shower and insurance and I always am happy with what I get,

Fast service and painless replacement. Definitely glad I had the insurance after my iPhone Xs dropped into the pool. I was only without a phone for a day. Never really know how much you need insurance coverage until something like this happens.

Great to deal with! Was very efficient and very polite over the phone. You could understand her when she spoke to you and seemed to be understanding. Then there was half off the deductible amount so that made things even better. Overall it was a super experience.

I filled out claim online which was very easy to do. I received my replacement phone two days later. It came with instructions to set up my new phone. I called the serve phone number provided and my new phone was set up in no time.

My husband dropped his phone in the pit of the hog barn. We had a new device within one day! I can’t think of anything else to write except that it was a good transaction. I called in to Asurion, and they sent a new device that day so that it would reach us by the next day.

Fast and easy process. I wish the pricing was a tad bit better but I was able to log online, choose what was wrong with my daughters phone and it gave me my options. The phone shipped extremely fast and it was a great experience.

The support person on the phone was so kind and helpful. I had some issues because the phone that was lost is my Sons and he lives 10 hours away. They gave me the information and instructions to get everything taken care of.

I was very pleased with the help I received in getting my new phone activated, getting all my information from my old phone to my new. The tec. took time to make sure everything was on my new phone and was operating and help me get it updated on iTunes. Thanks. Benny

I spoke with a representative over the phone who was able to complete my claim from beginning to end. With no hesitation and within a matter of moments I was off the phone and on with my day. She was very professional, I wish I remembered her name. The replaced phone arrived the very next day. Awesome experience and yes I would definitely recommend to my friends.

Got my replacement phone really fast. My complaints would be it didn’t come with something to open the SIM card slot and it came FedEx but I couldn’t take the old phone back to FedEx. They turned me away to go to UPS which is fine. Just confusing cause it came FedEx.

Everything was great. The delivery, the customer service, everything was great. But my new phone is a different color than my previous phone and I’m not sure why I didn’t get the correct color or made aware I would be receiving a different color.

Super fast and easy even in this COVID world we living in for the moment. Automated system was easy to navigate and refurbished phone seems like brand new. Definitely worth the monthly charge and the deductible. Will definitely continue to carry my phone insurance with Asurion.

Fast delivery. Received an S7. The phone is good but it takes forever for the battery to charge and gets hot. I experienced this before I ordered a case for it. Otherwise I really like the phone. Having phone insurance is a great investment.

Service was excellent and quick. My daughter only had to go a day without her phone and with teenagers that’s important. Thank you for your quick and efficient service that didn’t cost me a lot of money. Asurion is a good service to have.

AT&T. Staff member was excellent and kind. Took care of all my needs on my claim. Phone was delivered the next day as promised by your staff member. Second time I have had a claim and experience has been good both times.

Everything perfect. My phone came on time, everything as expected. Thank you, this was my first time since I started with At&t that my phone got lost and everything was fast and so easy to do online!!! Thank you again for the great job this company is doing. Specially with all of this that is going on. Stay safe.

My handbag was stolen with my phone and everything inside. I filed a claim with Asurion in the evening and had my new phone by 11 am the next day. No hassles or problems. It was a relief knowing I would have a phone again with very little trouble. Thank you!

The screen on my phone was busted and completely unusable. I Went to Asurion's website on a Monday at 4:45pm. I got my replacement phone Tuesday at 12:30am. Asurion processed my claim fast and had my replacement phone to me the next day. Good experience with Asurion.

Verizon. Gave clear directions when I called. Was able to answer my questions. Very knowledgeable about the process. Fast, very professional and helpful. Was able to make a very frustrating problem with having a phone be damaged turn into a winner! Thank you!

My problem with my new Galaxy S8 stemmed more from my lack of technical skill than the associate helping me. She was very patient and understanding of my situation and did get me through the process of getting my phone fully set up.

Completely satisfied at how quickly my phone was replaced and set up. Customer service was fantastic. I was so worried about being without a phone but my new phone was delivered the next day and set up over the phone without fail.

Everything was perfect, easy and on time. All the associates I spoke to were also very helpful. I didn’t know I had this type of covered insurance on my device, and everyone was very helpful. Thank you again for your help!

AT&T. Very efficient handling of my claim. Personnel were very attentive and accommodating. My expectations were met and exceeded. I would recommend to others. My device was upgraded as a result and my storage capacity increased. Thank you for your service and consideration.

Thank you so much for my prompt and speedy process and delivery of my replacement device. I received my device and sent back broken device yesterday on May the 8th. At&T provides great service and I'm happy to be apart of the At&t family. Thanks a bunch, Gregory **.

Very easy process and my phone was even upgraded. It was all taken care of in just a couple of days, which is impressive given the current circumstances. I would always recommend device insurance, this is my first time needing it but I’m glad I had it.

They replaced my phone without any hesitation or delay. The people were pleasant and knowledgeable. The process was easy and simple to do. The products are just as good as new products. Delivery is fast and set up of the new device is easy.

You replaced a stolen phone quickly and, due to the situation, with compassion. The agent was efficient and straight to the point. The person the stolen phone was assigned to is a special needs person, so a mobile phone is extremely important. We received a replacement phone within days, and the activation process was easy and completed within minutes. I thank you very much.

My phone stopped working. I would charge it and it would not hold it’s charge. If it wasn’t assuring I would have to order a new phone. Thanks to Asurion ALL I had to do was contact them and they sent me a new phone out in a couple of days. They did an excellent job! So thankful for this service.

Super fast shipping of replacement device. Quick Notification of old device returned. Customer service was wonderful. They told me how the process was going to work. It was better than going to the physical store. They never want to help you with repairs at the store.

I have enjoyed my services with AT&T. Thankfully I had insurance on my phone. And able to get a replacement. I had absolutely no trouble with my insurance company. With the phone company. I would highly recommend this on any my phone.

The service was fast and very simple. I am grateful that you guys are there for me. This was my first time having an issue with my phone and I hope that I never have to use you guys again, however if I need to at least I will have confidence in the service that you provide.

Fast and friendly service, thank you for the quick response. We have had to use multiple times because of teenager and they never disappoint. We are very pleased with the service you always provide for our family. Thank you so very much.

Over the years, I've had to file a claim 3 different times and every single time it's been a breeze! Asurion is fast and easy for anyone to use. Each time I got my replacement phone within 2 days of filing the claim. It's frustrating when you break your phone, but they make it less painful with their awesome service! Keep up the great work! Thank you!

Fast and quick, the phone and Activation was very easy. We are definitely happy with the service and the customer service. We are glad to have the insurance my with broken the phone, and lost the phone in the past 2 months.

The entire process is very easy. I have two teenagers and have had to use this service twice in the last few years. It is fast, reliable and the service is outstanding. I hope I don't have to use it again but if I do, I am confident that it will be just as great in the future.

I spoke to someone about my phone being cracked and they said it would take about three days to arrive but it was there the next day. My experience with the agent was very helpful. She was very friendly and very concerned. I would really recommend you guys to anyone.

Asurion was very prompt with sending my replacement phone in a very timely manner. The representative was pleasant and very business like. I was without my phone for one to two days. I didn’t miss anything much from my phone. It was here before I knew it. The phone was packaged very neatly and in good shape. I’m so happy that I had Asurion insurance on my iOS. Thanks Asurion job well done.

Insurance claim on my phone was very easy and simple. I very much appreciated the expeditious manner in which my claim was handled. My new phone arrived very quickly and I was kept informed of its location with the email updates.

Literally the worst service I’ve ever had. Completely unprofessional. Had an appointment set for a Friday, called all day to be hung up on. Called Monday and could not reach anyone until Tuesday. At this point my TV is still broken and they closed the ticket. Customer service reps hang up and long hold times. Myself as well as about 500 of my fellow soldiers are writing reviews!

I received my replacement very quickly, but even though I have received an e-mail acknowledging that I my old cell phone I received phone call to check my returning the cell phone. So there must be some glitch in the follow-up system. I was pleased with the Asurion response to my cell phone problem.

The only thing that I take issue with is the obsoletion of devices that I bought and I’m still paying for under a service contract. On one hand I don’t mind the upgrade, on the other manufacture of my device changes it just enough that I need new accessories including a costly case. This is my only gripe with your service.

Got really quick replacement of my damaged phone! Had a little hiccup getting rid of the stuff in my broken phone, but it finally worked. Also had a little trouble transferring my pictures, but got it done. It was probably my fault, I’m not the best at change! Thank y’all!!!

Other than your. The phone I couldn’t get to a live person. Had to personally go in to AT&T store to see a live person. Other than that everything is great. Thanks for the email letting me know you care.

My experience with the technicians was very professional. My only complaint was the amount of times I was put on hold and transferred. On a Saturday, I was on the phone with one tech over an hour trying to troubleshoot the problem, got disconnected and had to start the process all over because he did not call me back. After connecting with 2 other techs that same Saturday, I was directed to go to a Verizon store that was 15 minutes from my home the following Monday because the phone was dangerously faulty. My phone was heating up excessively to the touch. I went to that store they directed me to on Monday and they told me that they couldn’t help me because they weren’t corporate. That was an unnecessary use of gas. I called Verizon again from that parking lot and they started the troubleshooting process all over again. That took another hour. The last techs finally approved the shipment of another phone.

I appreciated the fast turn around service and easy return process! The forms were easy to complete online. I love that the replacement phone came so quickly, and that the process of returning the damaged phone was very easy to package and ship back.

I thought with a cracked screen I would be able to take it to the store for repair. Turns out I had to pay $250 for a new phone. The store just said go to one of those places that fixes screens. They did not even refer me to Asurion for repair. A bit disappointed.

The rep was courteous, knowledgeable and patient. Very helpful. She explained everything throughout the process. Took under consideration the age of the phone owner. Which meant a lot to him. We give her five stars because she deserves that and more.

Phone is great. The replacement got here fast. Everything was super easy and swapping over and placed old one in the box couple days later to sent back. Overall the process was easy, fast and convenient. Thank you for everything.

Fast, simple and easy to set up and return. Asurion makes it easy for anyone no matter the age or technology challenged. We have 5 total devices in our immediate family and have asurion of all of them. It’s good Peace of mind!

AT&T lied to me about the cost. The salesman that came into my house to set them all up and transfer from Sprint said it would be 50$, not 200$. AT&T are a bunch of liars! The phone that they shipped me was fine and new, however I should never have to pay that much. Liars, liars, liars!

The person who helped me was amazing. He recognized my concern and immediately started to look into it. He answered my questions and went above and beyond. I've been a retail manager for years and was so impressed with how this person treated me as a customer. Awesome job!!

Very good service and able to get this issue resolved in no time. I have spoken to many people on how great Asurion is and what great service we getting as part of the plan. I would recommend everyone to have this service.

It was a great experience. Customer service was great very helpful. Explanation of product was clear. The store manager was friendly and knew what she was doing. Thank goodness I had insurance. Love the new phone. Staff was friendly and helpful and knowledgeable.

Everyone I encountered was so very nice, helpful and patient. The process was explained in great detail and the employees took great care in acknowledging my understanding. I needed that then and it made the process so much easier. Thank you!

I called the number to set up the return with customer service. They sent me an email with what the deductible was and asked me what phone we needed. Once I paid everything was fast, we had the phone the very next day. The return was just as easy, thank you.

Replacement phone came the next day!! This relieved a lot of potential stress so much appreciated. The communication via emails and phone were top notch!!!! Thank you and job well done!! Including the send back materials helped as well to make this easy.

My phone was destroyed. Made the claim. Next day my new (factory reconditioned) arrived. Great response. I did not expect to be charged a $200 deductible. I called AT&T and they confirmed the deductible and how it works. Still cheaper than buying a new phone.

Efficient and easy. To be honest I was very pleasantly surprised. Would have liked a different color phone, but it is what it is. I got a white and gold phone as the only choice. I had a black phone.

Excellent customer service and fast delivery of my replacement device. Very satisfied! I will recommend your service and company to everyone I know that breaks or damages their devices. I hope I don't have to to replace a device anytime soon but if I do again I will be looking forward to my next visit and have the excellent customer service and fast speedy delivery of a new or refurbished device.

After paying premiums for years I finally had a claim. Without me knowing they jacked the deductible up to $200 and sent me a used phone I could have purchased for $250. The service is a joke and I will NEVER use them again.

Having my phone replaced was so easy and convenient. I’m so pleased with the service I received and how quick my phone was replaced. They included the return label and even the tape to retake the box before sending the broken phone back. 5 star service all the way. Thank you so much.

I had some issues setting up my replacement phone, but the gentleman who assisted me was very friendly and helpful. I wish I could remember his name because he was awesome! Thanks for the help! The replacement phone works great!

I first received a replacement phone that did not work. I had to wait for a second replacement phone to be sent out. I had to wait extra long times to speak with representatives on the phone, overall my experience was very frustrating. In the end everything worked out, so that’s the main objective. Thank you.

I needed to get my cracked screen repaired. The closest location that Asurion had available is 26 miles from my home (even though I live in a major city). When I called the repair store, I was advised that mobile repair is available for my screen and that there is no additional charge for this service. Someone would actually come to my home and repair the screen in my driveway! I would just need to arrange appointment via Asurion. Easy, right? Not when dealing with Asurion.

My husband lost his phone off the hood oh his truck and we searched s as ll day without finding it. My husband is disabled and can’t do without his phone. I did the warranty and received the replacement phone very quick. Thank you so much.

Received a new phone and everything looks great. Pleasure to work with this insurance company. The iPhone was replaced the very next day and was brand new in the original Apple box. I could not be any happier. I would recommend to anyone.

Hello: Thanks for the phone coverage. All aspects of the coverage worked out perfectly. Keep up the good work! Knowing that our investment is covered... and then having that coverage "take care of a loss" is very and extremely helpful.

So glad we have this insurance. We have a lake home and every year one of the phones goes into the lake. It is very easy to put the claim In And phone comes very quickly after that. Setup is easy and quick. Couldn't live with Asurion!

After the claim got approved I received my phone on that Monday. Thanks to the associates that handled my claim. Getting my phone transferred was very easy and everything transferred over correctly.

The deductible on top of what I'm charged monthly was a bit of a disappointment but once received replacement phone and walked it down to the store 3 miles away, the staff was great, quick and very supportive in helping me transfer my data.

Very user friendly and shopping was next day. I can’t say anything needs improvement. Keep up the great work! You are a great company and I needed to do another claim. I felt very confident walking through the steps again since it was easy.

My son shattered the screen on my tablet and I verified it was covered under insurance. The claim was easy to file online, and the replacement tablet arrived on time as stated. There were clear directions for backing up the device.

Filling out the claim was easy. It took less than 48 hours to get my new phone. Asurion always keep me in the loop on the progress of the claim and when my new phone would arrive. Asurion provided excellent service. I also appreciated the easy to follow instructions when the new phone arrived. I loved the that chip was already installed in the phone. It took me less and 60 minutes to set up the new phone. Also thank you for making it easy to ship back the old phone.

The Asurion representative was knowledgeable and very patient with me. I wish that all people could do customer service like her. I am not computer savvy but she made me feel like a genius. Also, she didn't take long to connect my new phone.

Most of the experience was very positive. Only downside was initially getting into the system. Log ons, sign ons, passwords, verification codes, took so long to get past. Make the first attempt to reach you a little easier. Thank you very much!

Customer Service was great. He wasn't impatient with my million questions. LOL! He explained all my options. The only problem I had was I couldn't understand him at times. But he make sure I understood. I would recommend everyone to purchase the insurance on their device.

My issue was resolved quickly and professionally. Could not be happier with the service I received. I’ve had insurance with Asurion for several years. Each time I have made a claim I have been pleased with the service I received.

Service was quick, but the refurbished phone I received doesn't keep a ringtone for over 1 day. It resets itself to a low ringtone that comes with the phone. The reason I never reached out about the issue is because I don't have an hour to sit on the phone with a tech. Last time I made a claim I was on the phone trouble shooting for an hour and a half before they actually replaced my phone.

Seeing that the Verizon stores were closed to help me transfer and set up my new phone it was great to be able to figure it out with the help of your website and your online chat representative.. I’m not tech savvy at all so it was quite a process for me to accomplish the transfer of all important info and saved pictures.

I was amazed. My phone came the next day and on time. I was extremely satisfied! Very good service. No problems at all. I did everything online and my deductible was discounted and very happy about that. Thank you Asurion.

As soon as I notified Asurion of my daughter’s phone being crushed they immediately sent another phone. This was on a Friday evening. My daughter had her phone by Monday evening. I could not have been happier with our service.

My claim was handled quickly and appropriately. My replacement phone was delivered promptly with very easy and clear return instructions for my broken device. A very satisfying experience. My deductible was also reduced since I have not made a claim in 12 months making the transaction more affordable as well. Thanks!

The Asurion team was very helpful and got me back up and running very quickly. The phone came in a day and the setup of the new phone was easier than it has been in the past. I would recommend Asurion as a phone insurance carrier completely.

Even with the Covid-19 going on. I got my replacement device very quickly. The only challenging part, was I had three devices needing replaced at once. I had to do them individually and by the 3rd one I had to print out an affidavit to fill out. Which luckily I had access to a printer at home. So it turned out okay.

My initial call was because I had paid for insurance on a business phone that AT&T had removed without informing me. When the phone became damaged and irreparable, I could not make an insurance claim as there was not any policy. However, AT&T adjust the insurance rate on all my mobile businesses lines as rectified the situation to my satisfaction.

Especially because of the time we are living in, Asurion made sure they replaced my phone fast. It was simple & easy, I did everything on-line & they guided me & told me everything to do! After that process they emailed me every step!!!! Great experience!!!!

The transaction was made online and it was so convenient. The customer service representative was knowledgeable and efficient. I was told that my phone would be delivered in a matter of days and it was, as promised. I was very satisfied with the service I received from Asurion. Thank you!

The process was very easy. I really liked that you can submit everything online and don’t have to call anywhere - that was the best part! Another great thing that I wanted to mention is that I received my new device the very next day after I submitted a claim - THAT WAS IMPRESSIVE, especially in such an uncertain times. Thank you so much guys, you are amazing!

My deductible was lower than anticipated. I received my phone the next day and two hours early than the scheduled delivery. The process to file the claim was just as simple, there was absolutely no hassle from start to finish.

I didn’t like that in order to setup my new phone I needed to confirm a verification code. The codes you all send are via email or text message. How do you expect someone to verify this information if they literally don’t have a phone, hence the whole purpose of getting a replacement.

SO happy with my service when I filed my insurance claim on my phone. Shipped super fast and easy and received super helpful employees. I was really nervous about how the process would work but I was glad that it could be handled the way that it was. 10/10 definitely recommend!

I was grateful to get a replacement. I wasn’t thrilled on the price I paid. I feel that if I paid 30.00 a month for over 6 months. I could have bought a brand new phone. I also didn’t like being forced to downloading ATT apps to get started.

Transaction was fast and easy to complete with a overnight shipping. Only thing that I would mention is I feel that the replacement charge was a little bit high. I do like the ability to add it to my next bill though. Would definitely recommend in the future. And am glad I pay for the insurance service.

Asurion is great. We have insurance on all our phones and when they get broke, Asurion has replaced them without any issues. It truly is worth the price of the insurance to not have the hassle of dealing with a broken phone. I highly recommend Asurion.

Everyone who I had a conversation with were very helpful and they made me feel like I was special and they keep repeating that they were sorry that the virus had made it impossible for me to go to the store and view replacement phones and etc.

It was a easy transaction and I am sure glad I had the protection. Considering they price of an iPhone it is So much cheaper than having to replace at full price. I got the replacement phone the next day with instruction that were easy. All around a good deal.

Due to the circumstance of the hard times we are all facing, I would say that everything was really good and everyone was pretty helpful. The one really big issue I had was that the new phone was sent without the piece to hardwire the old into the new and I had a hell of a time transferring my contacts and messages.

Got the phone when they said, the only problem trying to program it with the old one cause it was stolen, wait time and a little difficult to program cause of numbers we needed was marked as what they were asking for.

I was happy with how fast I got my replacement phone. I wish I called as soon as my phone was damaged instead of trying to deal with AT&T store who never told me I could just use insurance and replace my phone.. I'm thankful I gave Asurion a call.

I was worried about how difficult and how long it would take to get my broken phone repaired or replaced. I was very pleasantly surprised, the process for my claim was simple and complete in a matter of minutes, and even though I put my claim in around 2 pm, my replacement phone was at my door the very next day! In the end I chose to purchase a new phone because I was sent a remanufactured (still VERY nice) phone, so I sent my replacement back. I do highly recommend this company, easy, quick and good value!

Once I was able to file the claim onine, everything was great. I do have a few tips for you: provide more detailed instructions on installing the new SIM card (and maybe a tool to open the slot); make it easier to file the claim online. It took me several tries to get 'er done. Otherwise, it was great. Thank you!

The man on the phone was very helpful with my son Gunnar. He was polite and very patient and we were very happy with his customer service. Thank you again for all your help. We appreciate all you do. We are satisfied.

We received our replacement phone the next day!! Anthony was GREAT assisting us over the phone with setting up our phone. He was patient, polite and very competent! The call was dropped at one point and he called us right back. Thank You All!

It was super easy to file a claim and the replacement phone was at my house in 2 days! The customer agent was really helpful and did my claim pretty quickly. I would definitely recommend a friend if they need to do an insurance claim to go through you guys! Thank you for being friendly & fast.

The customer service rep was very nice and informative. She explained all my options and made everything go very smoothly. She explained every detail in very understandable terms. She was patient in answering my many questions. I am glad I had the coverage. I would definitely recommend this service to my friends and family.

Had an iPhone 8 Plus on the plan. The phone began malfunctioning and the screen was broken. I called in on a Friday and the customer service rep was super helpful with whether the plan covered the problems. She also explained the process of how the replacement would be sent (overnight mail), how we'd have to return the old phone and the time frame to do so, AND she even walked us through how to transfer the data (we're not exactly tech gurus). Sure enough the very next day (a Saturday no less!) the new phone was here. Transfer of data was easy and the return was super easy. Great service and WELL WORTH the cost!

Glad I had insurance on my phone. Thank you for covering it. The deductible was definitely cheaper than having to buy a new phone. Your reminders were helpful to return the old phone in too. The whole process went fairly quickly.

She was a lot of help! Took care of what I needed plus more! I wish that she could take care of everything I needed every time! Great to talk with, she even asked about my day and how my family was doing!!

They took care my issue with a lost phone asap. I received a replacement very quick so we didn't have to go without a phone very long at all. I'm very pleased with the way things were handled. I have been using Asurion and AT&T for a lot of years and have always been pleased with the service.

The representative was very nice. We went through trouble shooting and then decided I would need a replacement device. My device arrived the next day. I have been using Asurion for years for myself and my family and I have always been pleased.

Person who gave us assistance was awesome and helped us figure out not to save any info to the phone because since our phones. Since our screen got damaged like it did we could not retrieve the contacts or pictures on phone. The person who assisted us gave us various options on how to do this.

Excellent service all round. I found the website to be very user friendly and helpful. The shipping service was excellent, I received my phone the following day which was so helpful with me working from home. From start to finish this process was easy, efficient and happy to recommend. Thank you.

The website was easy to use as well as using the phone line. The phone was actually better than my old one as far as the software was concerned. I called on Friday morning and by noon on Saturday I had my new phone. Thank you!

The people I spoke with made it quick and easy and handled everything competently. They were great and put me at ease. The device arrived exactly as they said it would. They went out of their way to pleasant and helpful. I would absolutely recommend Asurion to others.

Very happy with services. The lady was very clear and she understood I had lost my phone. She was very helpful, cautious and spoke very clear and explained the process. I have received the phone. Thank you for the speed of delivering the phone.

Filing the claim took a little time to do, because I did it online, but once I filed the claim, it was quick that I received my new phone. Very happy with my phone. It is in very good shape and works perfectly. Thank you.

Don’t have any complaints. It was fast and easy and arrived quickly. The phone arrived earlier than expected. Phone was protected really good and came with all the shipping details I needed to return the other phone. So I was very happy with the service and the product and the express delivery. Couldn’t ask for it to be any better. Thank you.

My iPhone 10 X suddenly died, and would not charge. I reported this to Asurion, and had a replacement phone in less than 24 hours. The directions that accompanied the phone, including how to insert the sim card, were excellent.

Filed an insurance claim due to a phone that would not charge. Phone was delivered the next business day, much to my appreciation. Asurion came through like a champ and this was not the first time. Keep up the great work!

My phone call was handled immediately with professionalism and accuracy. I received my replacement phone within 2 days after making my claim. I was able to contact them and have them assist me with setting up my new phone with ease.

Asurion was very helpful and very quick at replacing my stolen phone. It didn’t even take a whole 24 hours for me to receive my replacement phone. I submitted my documents that evening around 4 o’clock and received my new phone the next day around 12 pm!

It was very easy to replace my damaged device and I had it the next day. The instructions were very detailed and set up was easy. I not a very technological person so I did need to call for assistance to make sure I was doing it correctly and that was also a very easy. I wasn't kept waiting during any part of the process.

Great customer service. Great ability to resolve issues at every level. I got an upgrade after a replacement device failed to work. The screen was unresponsive and I had difficulty getting touches to work. Quick timing and a the return was very good. Easy. It was already prepared in the box I received with the new phone in it.

The process was so smooth and I received my replacement right away. This was a great investment. I would recommend having insurance so that you will have protection in case of accidental damage to your device. I’m really glad I purchased this insurance for my phone.

The customer service was great. Came on time, but the phone fingerprints doesn't work fine. Never recognize me, I have to use the pin number. I guess Moto Z4 was not a good choice. Thanks for your help. I will recommend your services.

All and all a great insurance claim. Reported them that my phone was cracked and wasn’t wanting to charge. I had the iPhone 8 Plus for about 2 years. Got in touch with Asurion and they shipped me out a XS Max and it was here the next day.

This is my second claim. Each process was fairly simple. I did attempt to file on line; however, I continued to get some type of error message. I dialed in and the wait on the phone was manageable, the customer service rep was a great help, and overall I am a satisfied customer. I'm very thankful that we purchased the insurance, otherwise I would be in a pickle.

Friendly, answered all my questions, very helpful, wasn’t rushed, explained things to me in detail I could understand. Fast service. Received new iPad extremely quickly like they said even though this pandemic virus going on.. I was extremely pleased. Thank you.

Great Professional Customer Service and Phone Came Immediately. Most definitely will recommend to a family or friend. Keep up the great work. I really appreciate the help. You guys are always on time when needed. Thanks Again for your great service.

Filed a claim for an insured phone. Technician failed to show up for appointment not once, but twice. Given two hour window for each appointment, so a total of four wasted hours of waiting. Customer service was not helpful and was quite argumentative. Our business is health care and we need functioning devices especially during the pandemic. At this point I am unclear what the premiums are paying for: they have provided no service when claim was filed. HIGHLY recommend just sticking with AppleCare for any apple devices.

I had a problem with my tablet. They set the on a replacement in expedited manner and I was very happy with the process. I felt very comfortable during the whole time. I would definitely recommend using their services. I will always use their protection and the future.

That was the easiest thing I ever did. Great service and for a person that doesn’t know you much about technology and mailing things to the right place. You guys are the best. If I could give six stars I would. Thank you.

Claim process went smoothly and received phone quickly. My overall experience with the claim process was pleasing and I have no complaints against it. Thank you for your help with getting claim done fast and making the transition as easy as possible. Thanks again.

I had an excellent experience with Asurion. They were very helpful and professional and quick with the processing the insurance claim. I did a chat and it was a great experience. They were very known with the questions I asked. I was very happy.

It was really fast service and super easy the process to change my broken cellphone, the return was easy either, only put it in the envelope and put it in the post office, I will recommend and keep using this amazing service.

The process is any easy online form and then, just like that, a new phone arrives and life goes on! Everything went smoothly and I couldn't be happier. My replacement phone feels like the best Christmas morning present. Thank you for having my back.

My phone was stolen Monday evening. I submitted my claim that night and had my replacement phone by noon on Wednesday! It was super fast, easy and helpful. I had no issues with setting up my new phone. The whole process was very smooth.

After two phones, and trails getting info transferred, not being able to remove data from old phone. Feel okay, so so. Make process easier, deductible somewhat pricey, Achieved what I was looking for. Have not used insurance in a few years, could be better.

The associate that helped me to file my claim was very helpful, professional & kind. This truly relieved my stress of not having a phone and wondering when or how I would get another phone. Also the tech that helped me to set up my replacement phone was awesome!!!!

The 1st four (4) times I called I could not understood the lady on phone and she hung up on me. The last time the lady was nice and resolved my phone issues. When I received my phone. The earbuds where not in the box Otherwise everything was good. If possible I would like you to send me a new pair Since my old ones doesn't work well. Thanks in advance.

The customer experience is awesome. Keep up the great work. Customer service was fast and took care of my issues right away without any stress. Then the time frame in reaching someone was pretty fast and without any wait and hold.

I had no issues getting my phone taken care of and was only without a phone for 24 hours. I would recommend anyone if you have Asurion to file your claim. Can't say they need to do anything different.

My phone screen cracked and I needed a replacement. The rep was ok but not that friendly. However the main thing is I got what I got my replacement phone in the mail. Very fast and I will continue to use the insurance again. Thank you.

The loss of my wife's cell phone was very traumatic event for her because six weeks of travel photos were on the phone. Attempts to locate have all failed, so receiving this replacement has been a small piece in getting her life back in order. Thank you for doing your part in an outstanding way.

I experienced difficulty completing the claim form online. Your system rejected my claim because it indicated I had no coverage on my phone. I Had to go go the AT&T store to proved that I had coverage. They, They, too, had difficulty assisting me submit a claim. After wasting about 2 1/2 hours at home and the AT&T store, we were able convince you that we had coverage.

Ultra quick shipping and great service. Easy and simple online claim process. Nice discount for not having filed a claim in over a year. Highly recommend having insurance. Great deal and streamlined process. A+++. If you don’t have this protection, you should get it.

The process was quick and easy. The level of communication and updates on our replacement device was terrific. Everything was boxed great - very secure and instructions on next steps was clear. We were able to return broken device immediately - thank you for even including boxing tape! Nice touch.

The process was easy and fast. The representative was nice and walk me through the process. I like the online process. It was easy to follow through with the process. The phone come in two days. I was happy overall.

Answered all of my questions. The claim process was fast and easy. I received my new replacement phone in less than one day. The setup instructions were clear and easy. It took less than 20 minutes to set everything up. I am very pleased with my replacement. Thanks Asurion on a job well done.

Once you can figure out how to get into the website everything went really smooth. The replacement of our phone was very fast. The only problem was getting into the website, which actually took approx. 45 minutes to figure out.

My experience with Asurion went well. However, due to Covid19, we are unable to go to the APPLE Store to transfer data from broken phone to new phone which is necessary. Extension of the return time is needed until the Apple Stores reopen.