Asurion Reviews

I was very happy with the service that I received from Asurion. I had dropped my phone on a concrete driveway and completely shattered the face so badly that tiny slivers of glass got into my finger when I swiped it to unlock it. I desperately needed an immediate replacement! I received the replacement in about 4 days and I was able to track it as it was en route to me. The representative gave me detailed information that I needed and I am very pleased with this transaction.

My husband’s phone fell out of his pocket while loading his truck. I always keep his phone insured. AT&T gave me the information to contact you. I submitted the form on a Thursday evening. Said replacement would arrive 1-2 business days. Came the very next day by lunchtime. Very happy with your service. Although I wasn’t too excited about the deduction.

Very easy to file a claim, came next day, the 1st one volume did not work. Sent another no problem next day. Satisfied customer and always tell people especially with iPhones we always get ins. Can do online and on the 2nd one called in, they have 1 year warranty on the replacement.

I lost my phone on Friday, went to the AT&T Store and they started my claim with Asurion (I had forgotten that I even HAD insured my phone),. Asurion shipped a replacement phone to me immediately and I had my phone in my hands on Saturday. I had no idea the process would be so fast and so smooth. Thank you Asurion.

Phone arrived fast, I was unaware of the fee for replacement until I filed the claim but my daughter was very happy when the phone arrived so fast. We haven't had any problem with our replacement phone. Glad we purchased this instead of having to pay full price for a new phone.

Fast shipping. Arrived when told it would. Very satisfied with service and would definitely recommend to friends and family. Operators were very friendly and very helpful during entire process answering all questions we had. Worth the insurance we pay for phones. Rapid delivery. Overall very satisfied with service.

I contacted Asurion twice. Once for my claim which was completed via chat. And once to verify my phone. My claim was managed efficiently and I received my new phone the next day. Excellent customer service. I can't say enough about the great help I received.

Enjoyed the fast turnaround for the phone replacement. The return instructions were also easy making it a smooth process all the way around. I was initially able to call and get a hold of someone for assistance right away so there was no wait time.

Patient, understanding, prompt response to issue and next day phone delivered to me. I appreciate the patience shown with my return that was mailed back. I was sent a letter with a reminder that if my broken phone wasn't returned I would be charged. I found it and mailed it back on 3/1/21.

Replacing my phone was an easy, simple process from start to finish. It was easy to navigate the webpage in filing a claim for my broken phone. I received my phone in the mail in as little as three days.

Phone was lost and we have very fast responses and very fast delivery. Very understanding with the issue we were in. I was very pleased with the overall use of submitting the information to the very quick response. Thank you.

We were off to a pretty rough start. Didn’t know what to do because it was first time dealing with a claim since account opening. It took 2 weeks to get replacement phone, a reason or so understandable. Thanks again for everything. Little Lisa was maddder than a wet hen for days!! She’s all better now that the replacement is here and we can all move on with our lives! Thanks again so so so much.

I had an iWatch break and I called Asurion who assisted me over the phone to get a new replacement and they ended up upgrading my iWatch to the newest version on the market which was a huge surprise. When the new iWatch arrived there was an easy return package to send the broken unit back. Sent the broken unit back and received an email a few days later from Asurion letting me know they received the broken device. A couple weeks later the claim was closed, easy.

Customer Service was friendly, and fast and did a great job explaining everything to me. Also asked about me during our storm in Texas and if I came out of it ok, which I thought was kind of him to ask by showing support that way as well, knowing that Customer Service cares for the people that use their business as well. Great job over all.

The process was smooth and very helpful. I was very impressed with the customer service experience. I was a little disappointed that the replacement device was a refurbished cell phone versus a new phone. It seems that the copay was $200 dollars either way.

We had a phone that was dropped and unusable. Asurion made the process very easy to replace it. The new phone came in 2 days and return of the old phone was simple. They gave me time to ask questions without feeling rushed.

The customer service representative was phenomenal. The only drawback of the experience was that my phone that was being replaced was not usable. When the technician realized he would not be able to help me and didn't need to make a house call to try and fix my phone I didn't realize he was attempting to get ahold of me via email. I waited for over an hour for the technician. Needless to say, he never came by but eventually I realized why. The replacement phone I have now works very well and I'm very happy all in all.

Tech was on time for 1st device and early for 2nd device. Quick and polite. And 3rd claim, received replacement phone quickly and have returned the broken one. Pleased with the service we received. Keep up the good work. Have a good day.

Very good response, once I was able to talk to a real person. I had trouble trying to file online. But the person that assisted me walked me right through all the steps. It is very frustrating that I couldn't talk to a person in the beginning. That is why I called for assistance to begin with.

My new phone arrived ahead of schedule. The company did exactly what they said they would do. There's really nothing to complain about which is an oddity these days. The only thing I can think of, it would be nice if the prices were a little lower.

Good service, quick response, nice replacement device, pleasant customer service representative. We didn't have to wait long for new tablet to be sent. It arrived in only a day or so. I certainly got my money's worth for what I pay.

Got great customer service and fast delivery of phone after claim was made. Had little trouble with website but called and lady was very helpful in getting it completed. She was very professional and courteous. Would recommend to all my friends and family.

My Samsung S7 edge was no longer holding a charge so I started a claim with Asurion. The representative that I spoke with was very helpful and kind. I didn't expect to receive my replacement for 2 or 3 days since we live in a very rural area but I actually received the very next day. I am very pleased with the replacement a Samsung S10+. The whole experience went very smoothly. Thank you.

Got my phone the very next day and I had to go through a bit few more steps in terms of transferring all of the my contacts, pictures, and app over to my new phone. But, it wasn't anything that I couldn't figure out on my own. The company made it quite easy in returning my old phone as well, I just shipped it back in the same box it came in. All of the labels and shipping tape was all provided for me. So, I couldn't ask for an easier process than that.

Thank you for making the experience online concise and straightforward. Shipping was quick. It was actually easier working with Asurion than it was our carrier. (Make sure you report your new device to your carrier to get it back up and running.) My son now has a phone again and life can continue on.

Was such a difficult time with the cloud and Apple. Such a blessing that you were very patient and it took a while we worked through this together. My ID was correct and password but even though this was correct I had to contact Apple about sending the phone I am working with. Thank you.

I am happy about the replacement of my iPhone at AT&T. But, I feel AT&T should have explain explicitly about me paying a deductible. I wasn't told this when I took out insurance on the iPhone 5 years ago. I am being charged $112 for a deductible. I spoke to another Customer Service Rep on 2/26/2021 who said the deductible is $109. Whatever the price may be, I felt I was mistreated as a customer.

Very professional and fast easy transaction. Thank you very much. Everyone I spoke to was very polite and understanding. So glad you all got our back. Well worth the time to get this insurance. Definitely number one in the protection of devices, very fast replacement.

Fast, customer service was excellent and took care of the issue. I’m very pleased but would like to know if my old phone has been delivered to AT&T’s return. I would definitely recommend this service to anyone else who might be in need. I greatly appreciate all the quickness.

The refurbished phones are horrible!! I had to return my first replacement. I hope the second one is a good phone. I’ve paid over $1200 on a phone and I expected my insurance to provide me with a replacement phone to be new of good quality like what I bought not a phone that has defaults and needs repaired too. I’m disappointed with this insurance altogether. I have a new iPhone 12 pro max it came out 4 months ago and I’m getting a refurbished phone already SMH. Not pleased at all.

I was very pleased with the kind service I received and the expedite shipping of the replacement phone. I am pleased with the on the phone service and explanations give regarding the deductible and fees associated with receiving the replacement phone.

It was easy to start the claim. I received the replacement phone in two days as stated. The instructions on how to transfer info from the old phone to the new phone were easy to follow. The whole process was so much better than I expected!

Great customer service and fast response and delivery. I had never filed a claim before and it was a very user friendly process online. The deductible was a reasonable and fair amount. I’m satisfied from start to end. Thank you.

Long wait. But worked out. Thank you. Rep was very nice. My hold time ended up being extremely long, but was able to get it figured out. I'm not a fan of the long hold times when they're just "verifying my account"?

It was very good and fast and I would tell anyone else about your service. I have used it before and it has always been good and helpful and you get your equipment in a very fast time and I will continue to use them

I was very satisfied with your responsiveness and the decision to replace my iPad Pro. The customer care lady was professional and personable. She was very clear in her communication. I have not received it yet after a week. I believe this may be a FedEx issue.

Came within 2 days and set was easy. After putting in the claim which was very easy to do and quick the representative made sure that I was happy. The only downside that I experienced was I had two lines coming to my phone and the business line did get transferred over to the new phone which is causing a bit of a headache but AT&T is working on it

My phone was broken around the cameras area and all cracked and chipped on the front broken phone. I call and the service tech was very helpful and the phone was received in two days. Thank you for the fast service.

Great service, there was no issue and the phone came within 1 day. The process was easy and the process was not hard to follow. If I have any issues in the future I know I can trust the insurance that I purchased.

At&t rep set up my claim for me and the process went smoothly from there. Got my replacement and sent back the broken phone easily with the package. Almost forgot to add the bottom of the paper, but I got in the box.

I don’t always need this service, but it worked out great this time. The replacement phone arrived much earlier than expected. Excellent service! Easy set up and activation. My granddaughter now has her phone back.

I never have any problems with Asurion! They are a great company! Every customer service agent I’ve spoken with or chatted with has always been A+. Overall, just an awesome company. Always honest with you and helps you out any way they can!

Your folks are great. Just FYI FedEx just dropped off the box and I didn’t know it had arrived. Kind of dangerous for an expensive item! Luckily, I was looking out the window when they drove up. I do appreciate the level of expertise that your employees have at Asurion. Everyone was helpful.

The exchange was great! I received a replacement device in 2 days and the setup was really easy. I didn’t lose any of the apps or files I had on my old device. The new device has been working great as well but I still get a year to replace if anything goes wrong with it.

We have always had Asurion insurance on all our phones because you take care of the exchange of phones promptly. All your representatives are friendly, polite, and knowledgeable. They explain the process which we have to follow to get our new phone. And we usually receive our new phone the next day.

Put my order in on Monday morning. Had it by Tuesday afternoon. Super easy to set up and thank you for getting me back in the game. Having not used the service for over a year I was able to save 50% on my phone.

The service was very fast and efficient. Accepted my claim in a timely manner and gave me a replacement device quickly. Also was very helpful in activating new device. I would recommend this service to anyone. Really really great service.

Very easy instructions to follow/prompt service. I'm very happy and I'm glad I had the insurance on my phones. I really appreciated the fast service and the knowledgeable personnel who walked me through the process of filing a claim. It was a nice experience and I'll continue to be covered by ASURION.

I was trying to delete personal information from my phone to return it to AT&T, and had spent 2 days, with phone calls and visit to the store, and no one could help me. Then I got the young lady yesterday who was very patient, and friendly with me. Although we could not clear the phone either, she contacted the dept that was receiving the phone so they would be aware of the issue, and I sent it out in yesterday's mail.

I was happy with the replacement and delivery terms. The replacement came very quickly and Verizon is always helpful getting set up and transferring. What was infuriating with both Asurion and Verizon is that I couldn't get a clear, crisp answer to the question of whether my daughter's phone, purchased unlocked on Amazon rather than through Verizon, would be covered. I was offered several explanations, but they were all a little uncertain and Verizon kicked it to Asurion, who always kicked it back to Verizon. Neither would say for sure, and didn't seem to even understand what I was asking. I still don't have a clear understanding of why I must now pay extra for insurance for a 4th line, even though I have never had to pay extra before. More like a 2.5.

Everything was great. Except the first device was dysfunctional. It took me a couple days to figure that out. I had to communicate with customer service. With a dysfunctional phone that was difficult. So the extra process was a bit annoying.

ATT and Asurion has taken great care of my phone issues for last several years. I am very pleased with customer service as well as deliver process. The new process to change phone information is splendid as well. Looking forward to continue working with both entities in future.

Asurion was great! My wife accidentally dropped her phone and it fell 14 stories down an elevator shaft. Asurion was so easy to work with to file an insurance claim, and they had a new phone shipped out ASAP. We felt so grateful to Asurion for making this process as simple and painless as possible and were so glad to get a new phone so quickly.

It was a very easy and simple process. Filed the claim using my ATT app. I was kept up to date via email. All instructions were easy and straight forward. The phone arrived the very next business day. A+ rating.

My husband's phone started malfunctioning and his screen was black. I called to speak with Asurion and everything went very smoothly. Filled out the paperwork and before we knew we had a new phone to replace his because all of his apps for work were on that phone and he couldn’t do his job properly without. Thank you again for your help.

Great job! Bravo! She was very nice and helpful friendly. She is a people person who comes with good vibes and all that. Working with Asurion has been a very pleasant experience. Working with Asurion has been a positive experience. The process of getting my damaged cell phone replaced was quick and easy and sending the damaged phone to them was made simple with instructions and shipping box provided. I highly recommend Asurion to protect your device.

Very good. Ordered no problem. Got my new laptop within a day. Thumbs up. Thank you. Will be ordering another new laptop. Can I order new chargers too? Thank you. I would order from this company again.

Natalie ** with Asurion is the absolute best! She helped me resolve my issue in such a timely manner and my new phone was received 3 days later. Anytime I have a problem I will definitely return to Natalie to be helped.

Not like most insurance companies that try to not provide the coverage you purchased. This was a no hassle experience. Contacted them on one day and we had the phone the next. They had the matching phone in stock. We are good as new. Could not be happier with their service.

We had a cracked screen. After making multiple phone calls (we couldn't decide if we wanted full replacement or fix). I am pleased to say every person I spoke to was super nice and helpful. We had it set up to be fixed and my spouse changed his mind. No complaints.

I think the customer service people could help with a lot more than you let them do. Older generation is not familiar with computers/don't have computers at their home so making customer service people do a lot more to help over the phone would very much be appreciated.

You guys did an amazing job. Very easy to make a claim and very easy to track package. Also there was very bad weather here in Texas and on you over the phone prompt you make people aware of this weather and how it could affect the delivery time of the the product.

It was a simple process and very efficient. I’m so impressed. The staff I spoke to on phone were very friendly and helpful. The process was trustworthy. Asurion is trusted to honor their obligations and fulfill their promise. I’m so proud of Asurion.

My son dropped and cracked the screen of his iPad pretty bad. Filing a claim was easy and straightforward. We filed the claim on a Friday/Saturday and the replacement device arrived Monday. Instructions on how to set up the replacement and send back the broken one were easy to follow. Entire process was quick and easy.

Response was super fast and the product is correct. Thank you for making me whole. I am very pleased with how easy it was to file a claim. I filed on a Saturday and the replacement shipped out the same day. I got my phone by lunch on Monday. Thank you.

Process was quick and so easy. Filed my claim online, had a new phone the next day. Couldn’t be happier with their service. Everyone was so polite and courteous. Would recommend them to anyone. They sent the material needed to return the damaged phone. Simple and easy.

I was very happy with my replacement and it arrived quickly. Making the claim was effortless as well. Overall I’m very happy with my experience. I’m glad I chose to take out the insurance with a Asurion. It’s well worth the investment.

My customer representative was very considerate and professional. I am on a fixed salary and they were able to help me. I also did not have a difficult time changing my cell over. Thank you,... Many Blessings. I have been very satisfied with my service with A T & T... Thank you.

There was an issue with the scheduled repair due to unavailable parts. Asurion made sure this was corrected. The representative helping me was kind, courteous, and made sure I was happy with the outcome. A+++ work. P.s. I was really really mad after talking with ATT for an hour. So great job because you made my day afterwards.

Overall OK. EXCEPT the left hand doesn’t know what the right hand is doing.. also you get different answers from different agents. But they are polite but seem to be a recording for “Thank you for that”.

I had great response to my issues with my cellphone. Now I'm just waiting to hear about my tablet. I know with Asurion I will soon get more great answers. About my situation. Asurion insurance is great to have to protect your electronic devices.

Great customer service... Also my device came in a timely manner! I would highly recommend Asurion to protect all your devices! Very professional staff. If you need help tech pro got you, you can even text to chat with a live person. How awesome is that?

My phone was damaged and face was broken in places. The phone still operated buy when I reported it the recommendation was to have the phone replaced. I received the new replacement phone quickly and I am very satisfied with the service.

My daughter was jumped and her cell phone was stolen. I was helped in 2 business days. My cell phone carrier wasn't much help but Asurion helped me a great deal. Mary the representative was very pleasant and efficient, thanks Asurion.

After talking with a gentleman named Robert he helped me out with a lot of information, and was very clear. The first person I encountered was not as helpful and I couldn't not hardly understand her. Please make sure that the person who is speaking! Can speak English very clear. Thank you in advance.

The online process was easy, fast, and seamless. I made the claim within minutes, and received a confirmation immediately. I then received my replacement phone quickly, just as promised. The packaging for returning my old phone was included, with postage, making it easy and convenient to return it.

Everything went smoothly with the process. The person who processed my claim was polite and patient. She explained to me how to disable Find My iPhone and how to back it up with iCloud. I received my iPhone within two days. Very happy with how the claim was processed.

Dropped my Note 10+, it hit the corner of the Otter box and started cracking in corners. You could still use it with the S-pen but that was the only way. Asurion was great! I put the info in and had a replacement on the way.

Everything went great and I would be giving 5 stars if it was not for the device that I received let me explain. Device looks fine but it appears to be a bad refurb by that I mean the display flickers a lot. So how do I return this device for a good one. Another thing is in my lost device I had 128 GB card why was that not covered there was nowhere in the claim sheet to add it to the claim. I hope to hear from someone from Asurion, Thanks.

In the Texas Snow/Ice/Big Chill week-my son lost his phone somewhere in the snow. I got a hold of a rep at Asurion that was friendly and helpful. That sent out a new and we received it in about 3 days.

Phone lines had a long wait time but can accept that because of Covid. The automated self service option was easy and user friendly. Started a claim, received the automated notifications and replacement arrived on time. I am pleased with the service.

Very good customer service. At&t has been wonderful! Thank you. The At&t store on power and ** was very helpful with getting my new phone set up. When I ordered my phone the employees were very helpful. They shipped my phone very quickly.

I spoke with a very wise lady. She was the most helpful person I have spoke with through any company in a very long time. So grateful for that! Such a great personality, super patient and knowledgeable. Thank you for making my day better.

The phone arrived earlier than I expected and I am very pleased with the ease of filing the claim and obtaining my replacement. I was reluctant to file the claim as I had heard horror stories from other users. I had expected that I would be met with opposition. I will gladly refer Asurion to others.

The technician was very courteous, helpful, and professional. She did a wonderful job. She sent a text to notify me that she would be a little late. Which let me know that she valued my time as much as her own time.

When our Ipad broke we put a claim into Asurion. Asurion was very quick and responsive in sending out our product. We are very thankful that we have the insurance plan. I would recommend getting the plan and dealing with Asurion.

Asurion made it easy to file the claim on our phone. The company is fast to replace the defective phone. I would highly recommend it. If you have teens with phones, you definitely want Asurion protection. Don’t hesitate, protect your phones with a good plan and company.

I was able to submit a claim and have a new phone in days. It was a very easy process. I returned the non working in the box that was provided. It did take a while to set the phone up. A few of my apps did not work for a few days after I got it set up. Something like this has never happened to me in the past.

Well I had to talk to several people. My phone was a replacement already for a previous stolen phone... About 4 customer service reps kept telling me it wasn't... Finally last guy looked up my phone info and informed me I was correct. It was a replacement then he finally helped me

DW

The only thing I'm not happy about is not being compensated for the length of time it took to receive my device and having to miss work since I use my phone for work. With everyone working from home your phone is essential. Other than that my experience was smooth and excellent!!

Thank you, everything went well and my new phone is working. I couldn't get the new phone to work until I put in the old sim card in the new phone. There could of been clearer instructions and maybe not include a sim card that does not work. Besides that the file transfer and everything else went smoothly. Thank you again.

Watch replacement. There was a confusion because the options online were limited and did not have my watch option but it would not allow me to go past it without making a choice. So I made a choice that did not match then it declined. Which was frustrating.

I didn't had any problems with my claim. They work really good???? They did my claim pretty easy and quick.. I will definitely recommend my family to Asurion. Thank you all. I'm pretty sure that people that had an experience with Asurion they were really satisfied with this company!!

Great experience with Asurion! My son lost his iPhone while skiing. After spending a day looking in the woods where it was lost we called you. We had replacement phone delivered to him within 24hrs of our call to report the issue. Smoothest process I have experienced - perfect!

The ease of filing the claim was smooth and swift. It was a very simple process and walked us right through it. I also really liked the continuous updates! Within days we had a replacement phone delivered right to our door.

Was pleased with the phone, thank you for the upgrade, it was easy take the phone to at&t. They helped with transfer of data to the new phone, the help on the phone was very helpful, it didn't take too long to process the claim.

Only thing was I had to call Verizon to help get it going. Cost me 40 dollars. Didn’t like that very much. Otherwise it was great! For a 10 year old it was good. The phone was good but instructions were very good.

All questions were answered and all problems were resolved. I received the help that I needed and I feel certain that any future problems will be handled just as well. I was listened to and treated like a valued customer.

The entire experience was smooth and quick. I'm very happy with the insurance services provided, the quality of the replacement device, and the speed of shipping. The only issue I have found is that the replacement device I received has a polarized screen protector pre-installed. The polarization of the screen protector is incompatible with my polarized sunglasses. It's extremely frustrating while trying to use my phone outside. I guess I will have to buy new (non-polarized) sunglasses.

Great service and we would recommend this insurance company! Replacement was great! I was satisfied overall with my son’s quick turnaround! We have used them before and have always been satisfied with Asurion! The cost of replacing the phone was too much and we were happy with the decision to use the insurance refurbished phone!

There was a mail issue and Asurion didn't receive my old phone on time but believed that I did send it and credited my return anyway. I did get an e-mail that they got it and credited my account yesterday.

Received replacement cell the following Day, cell in great condition, fast service, very pleased. It was so easy to go online, explain how my old cell went bad, and then place an order for a replacement cell. Everything worked out smoothly.

Made appointment after my son dropped his brand new iPhone 11 and they came out to the house to see if phone could be fixed. Technician worked on it for a few mins trying to replace the screen. He could not it fix so they replaced it for free and got the new phone the next day!

It took longer than expected but I had several side problems that I had to clear up. Nothing to do with Asurion which help with the problems. Once I got the other problems taken care of delivery was very fast.

After calling and going to Verizon to no avail they would do absolutely nothing on two phones that failed in 3 weeks. Your tech support moved me to a different phone and I could not be Happier.... Thank you very much.

Only problem on phone Chrome Amber alert uploads advertisements all day and all night. I need to get the answer on how to get rid of this update. Everyone was truly helpful. I don't think I should of paid all that money for a new phone since it was dropped on the way into Verizon. The battery was bad.

Everything was taken care of and in appropriate and swift manner and very professional. And I thank you very much! She took care of me very well. She called the company and resolve the problem so I thank you!

Wife's Apple Watch had its face fall off out of the blue. The replacement watch came the day after I filed a claim. The instructions were clear on what I needed to do with the return. Couldn’t have been easier.

The online service was quick and easy. I placed my claim during the afternoon, and replacement was at my door the next day. There wasn't any hoops to jump through to get it taken care of. With the work I do, the cellular equipment is crucial to the job. Having no days lost due to equipment being available in a short time is a good feeling.

Your people have been very helpful in resolving my phone replacement and issues. They have explained to me things I wasn't aware of and how to address them. I am very satisfied with the help you provide. Not sure what else to say but thanks.

Asurion makes it easy to submit a claim. They cover exactly what is stated and there is a fair deductible for repairs or replacement. We have the family plan coverage. It is well worth the money for the peace of mind knowing our phones are insured.

I had an amazing experience with Asurion. The service was very quick and my customer service agent communicated well and helped me so much. I got my device issues handled and I feel so much weight has been lifted off my shoulders. Definitely worth using this company!

The person who took my claim was incredibly effective and friendly. Asked the right questions, and was always focused on helping me. I would recommend this insurance to friends. I’m glad I have this insurance otherwise I would have paid for a new phone.

Upon connect with Asurion on Saturday, service was quick and easy. However, I have NOT received my replacement iPhone. Asurion provided their shipping information and tracking number for FedEx delivery scheduled within 1 -2 days. This tracking number indicates my package arrived in MEMPHIS TENN 4am on Sunday, and is CURRENTLY STILL THERE to this day with PENDING DELIVERY.

My daughter broke her Apple watch and within 24 hours of calling, she had a new replacement device and the price was very reasonable. They went way above my expectations. The lady I spoke with was also amazing. She walked me through the whole process, step by step.

I could not believe how fast this company works to get out a replacement phone. I had my new phone in less than 24 hours and it shipped from over 2,000 miles away! Best investment I could have ever made. I will never be without this company's insurance plan.

Broke my phone and needed a replacement right away. Asurion had a fantastic program. Prompt, courteous with excellent customer service. First unit arrived defective and was replaced no questions asked within two days. No hassle, add cost. Shipping packaging and freight included.

I have contacted Asurion a few times and the representatives have been very helpful. It was a challenging getting information off my old phone because of how it was broken (broken screen). I am very pleased with the outcome. Thank you.

Everything is good but I haven't received my phone yet. I have been trying to track it down. It is on hold somewhere in Tennessee. I hope that you all can step in to see what is going on with the situation.

Great Service and Support. Excellent Customer Service and Sales Lady was Very Professional and made appropriate suggestions to my ATT plan that would save me money. Also Pleased that I had insurance on my iPhone and that I received a replacement within 24 hours delivered to my door.

Received my phones very quickly and got them set up easily. Sent old ones back in. Great job. People we talked with was super nice. Special thanks to them. Jennifer and Juwanna you both were the greatest. Stayed on phone with us. Very sweet and friendly.

Customer service was great. They helped me with my problem and was very professional and nice. Only one of the customer service representative was not nice at all. I think that was Sunday but all in all the other representative I talked to was very nice and professional.

Amazing service and promptly arrival of new equipment. I couldn't be any more pleased. It was truly an easy and comfortable transition, no stress nor worry. Equipment arrived in timely manner, setup and installation was quick and easy. Awesome! Awesome! Awesome! Awesome! Awesome!

The agent at AT&T helped me file my claim and everything went very smooth. I filed a claim on Friday and had a new phone on Saturday. Very impressed! I will definitely keep this insurance for if I ever need it in the future!

Replacement phone came quickly and all the materials needed to send the broken phone back was provided to me. The whole process went really smoothly. The replacement phone came with all the directions I needed to setup, configure and start using without missing a beat!

I spent over 3 hours in the phone to get my refurbished replacement, most of it on hold. When my phone arrived, it lasted exactly one hour and I had to start the process again. I finally just bought a new phone, since they send you crap. I have contacted their customer service, as they recommended, to complain, and they have not called me back. If I could have given zero stars I would have.

Fast efficient service, would have given a 5 if not because of copay we have to pay. Easy claim, we just had to do it at ATT store because we were not sure how to set up but once we were there setup went smoothly and user friendly.

All good thanks. The process was simple and fast. I could not be happier with the process and the help I received. Thanks again. I would recommend to a friend too. Thanks again. Hopefully we will not need it again.

Service was quick and easy. I didn’t even need to speak to a customer care rep because the process was fully automated. My only complaint is that this warranty is quite pricey compared to Apple’s Apple Care plan. But thank you for your services.

Very hard to understand representative, not sure where I was calling. Very strong accent, but very courteous, and got the job done. The deductible was too high to get a Restored Phone. Will consider revisiting having insurance on an older phone.

Phone was replaced right away. Service was fast. I was without talking on speaker for two months. Replacement phone is little tricky to learn but I'm getting there. Sent my old one back the next day. Thank you for making it easy. Nice friendly customer service. I would recommend to anyone.

I got my phone stolen and claimed the insurance from Asurion. All follow-ups are more than expected and quick. I received a replacement the next day. The corresponding lady in the customer center was so helpful. She was professional and answered all the points I wanted to know. I really appreciate the service. Thank you!

We were on vacation when we lost a phone. It was very stressful. The agents were very helpful and the new phone arrived at our rental house in 24 hours. Asurion agents walked us thru set up and now it works perfectly. Thank you!

Activating phone was easy on the chat and did not have any other issues. I tried to get someone on the phone but automated line kept sending me the link to go to the chat. Better than dealing just with the cell carrier.

I had a few issues that were not tend to. The first replacement did not work and the second one never got my contacts back on my phone. So I am having to answer all calls. I am not real happy with this.

Just disappointed with the insurance replacement cost. With car insurance you're allotted a lower deductible. I wish there was a better replacement plan. I have seldom had to use this insurance. I hope this is the last and only time.

A quick response to my problem was the best part about the situation. That is really appreciated. In many times it takes forever to get a response and even longer to finally get something done. I am satisfied with the service.

My Daughter's phone had a manufacturer defect and after exhausting all options to try to get it fixed we resorted to Asurion. The phone was replaced overnight and all is fine once again. Thank you for courteous and prompt service.

Replacement for iPhone X, due to screen malfunctions. Easy to file claim. Adds payment due to next bill cycle. Quick Delivery and easy activation. So far no issues with refurbished phone. Overall experience - two thumbs up. Much better deal than having to buy a whole new phone.

Very professional. Expedited efficiently and effectively. The solution to my problem phone was quickly diagnosed and my replacement was received in two days. The setup and activation of my new phone was done quickly. Very thankful for the assistance I received.

Y’all done very well. I have no problem with dealing with y’all. Very much happy with the service and the time it took to get to me and they was nice to talk to. Very happy and I will do Business with them again.

Great customer service, but hold time was a little long. I had to call a 2nd time because my original call, the order wouldn't go thru, which caused me to miss out on the phone I really wanted. Please add more variety with the replacement phones.

Everything worked very smoothly and quick. Thanks for the great service and that is for sure that I will recommend to my family and friends the great service that you provided me. It was great great great.

Super easy and fast to get the new phone and to send the old one back. Came in about a day. Good instructions to transfer the contents of my old phone over. This is too many words that are required to complete the survey. I imagine most people will not do it.

My claim was handled VERY quickly. I could not be happier! Thank you sooo much for the great service and please take care of your families in these horrible times, with this evil virus that is destroying our lives! GOD bless all of you and thank you so much!

This has been the best service. Claim was processed on time and I received my phone with not delay. Thank you all for the very speedy deliverance of my device. I am glad AT&T uses you for a replacement service.

Very quick, accurate, friendly, and concise! Never gave up until we were totally finished! I must completely commend the representative who assisted me, his professionalism was unmatched. Any further need arises and I know exactly who to turn to, I was treated great by your company.

I sent in a request for a replacement iPhone 11 after my teenage grandson's was stolen. The phone was shipped out and the people helped me set his phone back up. I am extremely happy with the results of this experience.

I wasn’t expecting a new phone when I called about my cracked screen and missed visits. Granted it’s a older model iPhone but I love it and having a new one without a shattered screen (which I thought unfixable and lived with for a year) is a real treat. Customer service was great, got my new phone within 24 hours of talking to someone. Getting someone out here to fix it remotely was a bit of a struggle with three misses because of one thing or another but in the end it worked out great via mail order replacement. I mean, it IS only a phone after all. Not like I was awaiting a heart transplant or something.??