Asurion Reviews

You guys were very helpful. I appreciate the service and I appreciate the promptness. The old phone is in the mail. Thank you very much!! We are very happy with the staff and they answer all questions about the phones.

Extremely fast and easy to use! Handled my claim and got my wife her replacement phone in 3 days. All of that during the pandemic and having to deal with delivery times being slowed. I was thoroughly impressed and was very glad I got the insurance to begin with.

I was very happy with the quickness and quality of the service provided. Well worth the cost of insurance that we pay every month. I would recommend to anybody to get insurance on their devices. And I even recommended it to my parents that they should get this in their devices.

App was temperamental and I had to start the process over a few times. Once completed, received new phone very quickly. If app can be fixed, I think it would be really nice to use. Also, was happy the deductible was adjusted to be lower and added to next bill.

Starting with reporting issue to receiving replacement phone I had no complaints. Service Rep on phone was extremely helpful and courteous. Phone was delivered next day in less than 24 hours. Cannot say enough about how good service was.

Great customer service, however I did not get a device to plug charger in the socket. Also I was told I would get a car charger and haven't received it yet. The phone is working but tends to freeze up.

Quick accurate and error-free... You can't say that about too much these days. Phone arrived on time and was in great condition... Instructions were easy to follow. Great job and you even sent a reminder about the phone return. The only thing I would add is to make the period longer with COVID going on.

Had a good experience with my claim. I can't think of anything that was negative about the experience and the process. Everything went smoothly and has been completely resolved. Actually, there was one thing, customer service wait time was somewhat slow to actually talk to a human, but other than that, everything was good.

The claim I submitted for my cracked iPhone went very smoothly. I received my replacement phone in two days after submitting the claim on a Sunday and setup was easy. So far the phone has worked very well. I haven’t had any issues and the process was very simple.

My phone screen went blank. Phone broke on sides. You guys took care of it. I just didn’t like the fact that I had to delete everything on my phone And turn off my find my phone until I got the new one. Makes no sense but I got my phone and I’m happy with it.

Best customer service and staff! Always feel happy leaving Att. Great job! Phone works wonderful, pricing always great, never have problems. Att you never disappoint me, keep up the great work, hopefully never lose another phone. Great discounts, best help, best teamwork, good customer service! Woohoooo.

Excellent service. Very fast. Easy to do my claim online. The package arrived on time and we were able to connect the new phone without any problem. They were always in contact with me through my email and text messages. I am very satisfied with this insurance company.

I returned it. Did not need it. I thought I needed a battery. Turned out I didn’t. When I went online to put my information they automatic sent me a replacement when I didn’t want one. So I returned it.

Fast response but expensive price. It is too much to pay 240 bucks for a replacement phone. I have paid already 16x8 = $128 to date in the insurance cost. Total now is about $368. That's the price of a refurbished phone! And you will my old phone as well. Not a fair price!

I was so, so satisfied with the speed my new was delivered. Asurion deserves the highest marks that can be given. Thanks for being on my side in this coronavirus pandemic. You made it so easy to file my claim. Keep up the good work.

The process was so easy to claim. My cell was sent to me in about 2 days. I was so pleased as my cell was in terrible condition. Thanks so much Trudy for your patience as you walked me through To completion.

Great and quick service. It is very simple and easy to use. Very efficient response, polite and courteous personnel. I received the replacement phone within the same week it was requested, despite the situation the country is suffering. Very satisfied. Thank you. Thank you.

Excellent help with setting up new phone. The representative stayed on Web for at least one hours time to set up so I would lose my contacts things like that he helped me. Very very very helpful. Didn’t expect it.

Thank you. The woman who helped me was very nice. My phone was severely damaged, but she gave me clear directions about how I can turn off ‘find my phone’ to avoid any penalty fees. I appreciate the service, much easier than going out to buy a new phone.

Always very pleased with the service from Asurion. Customer reps extremely helpful and courteous. Will recommend friends and family get coverage for all their devices. I have had to use asurion on several occasions and the replacement devices in good order.

Had a cracked screen on my iPad. Finding out how to file a claim and then filing the claim was quick and easy. The replacement iPad came within days (even during the pandemic) once I submitted my claim. Returning the old iPad was just as simple.

Dropped my phone in my pool and with all stores closed due to Covid 19 I wasn’t sure what I was going to do. Having Asurion saved me!!! I was able to get a phone the very next day!!!! Very easy to set up. Life goes on!

Great service! Super easy claim process. Fast turnaround on replacement product. Next day delivery was exactly what I needed. I will use Asurion on every product I purchase if at all possible. Simple instructions for setup and activation made it easy to be back in service. Highly recommended!

My Daughter's phone got caught in the car door and broke. The process for filling out the online forms was very simple and the phone came 2 days after I filled out the request. I got the new phone set up and put it back in the box with the pre-made label and sent the broken phone back.

Quick and easy replacement of my phone! I had no issues filing the claim and the replacement arrived as promised. I am very pleased! We have used Asurion for many years and plan to continue using their services. Thank you Asurion for always providing excellent customer service!

Outstanding. Seems the only focus is customer satisfaction. The model iPad my son had was discontinued. It was then replaced with a current model plus more Hard drive space. Simple outstanding. Being insured with you guys was a great choice. Response was very fast.

Nice and quick real fast and didn’t have to talk to a customer. Wasn’t happy about the color of iPhone but it didn’t give me an option for color it just choose needed a new phone. Bad so I left it alone.

Sent my replacement out quickly. Came quick and I have sent the old one back. So far so good. I took new one to ATT store and let them set it up and activate it and update it. Glad I did it took the lady an hour to get it done and transfer all my stuff. I'm not the most tech savvy person.

I’m happy with the replacement watch and I had a great experience with the customer service! They helped me with everything I needed and answered every question I asked. I’m a proud customer and will recommend this company to everybody!!!

I had a mobile person come to my home to fix my screen, and they were not able to fix the device. I was referred to customer service where they were able to get me a replacement device within a few days.

Everything was handled very quickly and only a day without my phone. Hope whomever got mine off the road enjoyed it for about 1 hour before all was cancelled on it. A few phone calls and done my replacement phone was on the way.

Everything was made easy and at the palm of my hand, from filing my claim to getting my new phone set up. I had no problems and I was also sure that if I encountered any issue the tech support was just a phone call or message away.

Very fast and helpful. I was worried but good thing we have insurance. I did everything on my phone without talking to them. Is very easy and fast to use. Very friendly through our AT&T account. Truly recommend it. Thank you.

You did a great job shipping the item but I never received it. FedEx lost it or can’t find it. I did a claim with them and the tracking number I gave them. You all was very helpful and had great customer service.

Great work, worker fast service. Awesome Job. Easy set up and knowing my phone. Would recommend to others. Tried other carriers but service wouldn't work in my area. My replacement phone is great. Easy to use. Easy to set up. I didn't have trouble with the service from anyone nor the carriers.

The two individuals were superb; they were knowledgeable and very professional. They helped me reactivate a replacement phone. The previous phone was lost/stolen. I liked the option of having them call me when I was next in queue instead of me having to wait on hold.

Customer service is doing a good job even when we're adjusting to new procedures from the pandemic. The online process was easy to follow. Did not have any difficulties filling out the information. I received my phone within a day and a half. Great service!

The customer service representative who helped me was extremely helpful and got the job done promptly and efficiently, she was also thoughtful and understood my need to have my equipment shipped thoroughly and accurately without any delays. I received my replacement order safely and without incident.

It was fast and easy and customer service was fast and friendly!!! I had to call to set up my phone because I’m not so good with those things, and the lady helped me out and was so friendly and made Sure I did everything right! I am happy with my replacement device as well

My phone stopped working. I filed a claim with Asurion on a Friday evening. They had a new phone in my hands on Monday with easy to follow detailed instructions. It was up and running in no time. If it had not been the weekend it would have been here in 24 hrs. I've had to use the service before. Always efficient and help is available if needed.

The replacement process was quick and easy. Receiving the phone was super fast. However for an older model phone (iPHONE 8) the deductible was almost just as much as the phone itself. We will not stop using ATT because of this though.

Asurion quickly sent me a new phone to replace the damaged phone via overnight (next day) delivery. I was back up and running with a new phone in a day or two. I was very pleased with the condition of the device and the timing in which it was sent to me.

Prompt and friendly service! Thank goodness I purchased the insurance! Right after I got my new phone and was waiting for my outer case to come in (we had to order), I dropped my phone on a concrete floor. It was shattered! Asurion replaced my phone in a quick and timely manner!

The replacement device came in the mail in a reasonable amount of time. Everything we needed for the new device was included. It was easy to return the broken device. It was easy to fill out the claim. Would definitely use this again if anything happens, no matter how small the problem.

Got good service and fast delivery and was pleased with the help I got. Getting help with the new phone the people was nice and pleasant to talk to and ask how my day was going. I would recommend them to my friends.

Service was great and fast. The service to set-up the phone was also very good., We had no problem shipping the old phone back. Everything was great with the service, setup and returning the old phone. We are very satisfied with the quality and service. Thank you.

It was fast, easy and the service was great when I had to call about the first phone showing up cracked. I appreciated the help I got. I always get good service when I need to use my insurance. I appreciate the friendly staff and the quick resolution. I didn't have to talk to someone or deal with it that long, that's how quick, convenient and smooth it was.

Very quick delivery of replacement device. Friendly, supportive customer service. Broken device was no longer available so upgraded device was offered. Deductible was high but a lot cheaper than buying a new device. I would recommend getting insurance on all devices.

No problems! I recommend Asurion be purchased with all cell phones for insurance purposes. I was able to receive the new phone, set it up and return the old damaged phone with no issues. I received communication for Asurion when they received the damaged phone.

Good response when I finally got to speak to someone. The automated answering wasn't useful at all because the phone screen turned black when I made a call. There should be a better option to speak to someone. Sending the defective phone back was easy.

All was great. I received the iPhone 8 Plus. in 3 days. I mention to claims my iPhone purchased had a black Otter case when stolen. She said she take care of that and then I received a plastic cover just not cool!! Thanks.

The protection plan I purchased from Dick's Sporting Goods was a complete waste of money. My bike tire needed repair during the Covid 19 shutdown and I was not able to get my bike repaired, due to store closures. The store I purchased my bike at cannot get the parts in due to higher shipping costs, so I have to wait 6 - 8 weeks and my insurance plan will be expired. I called Asurion to see about an extension due to Covid 19 and the representative said an extension was out of the question. Asurion does not have good customer service, you will be wasting your money!!!

Customer service was such a pleasure to deal with. I received my refurbished phone the next day! However, I do wish that you could offer an upgrade to existing phone with a minimal upcharge. I received the used iPhone 8. But I would have paid a higher deductible if they offered a newer phone.

Overall great service and quick. Even though this phone was just stolen today I do appreciate how fast you got it to me... I enjoyed it for the little time I had it though... I pray that I'm able to use my insurance again though for this misfortune I've been dealt.

Helpful & resolved problem. I had broken screen on I-phone and needed a replacement as soon as possible. I got the replacement phone quickly which was a plus. Also directions were helpful for set up of new phone.

I received my replacement device in less than 24 hrs! Outstanding customer service, even while dealing with the Coronavirus issues. Everyone I dealt with was very friendly and eager to help. They made this whole experience very easy going.

I broke my phone and needed it replaced. I have never filed a claim before and must say the experience was amazing. Very quick and also helpful/knowledgeable. The customer service team answered all my questions and my phone came the next day! I appreciated my deductible was lowered too, as we had never needed the insurance prior. It really helped me as we are strapped for money. I am so very thankful for Asurion and the help I received. I will highly recommend you to others and will definitely use Asurion in the future whenever a policy is possible to purchase. Thank you!

It was fast and very good customer service. It was just great. Thank you for your wonderful great experience and the way it just came really quickly and fast. You guys send the device are just amazing at what you guys do be amazing at what you in.

Very polite and positive group of people you all have working with this company. I would suggest hire more people like the ones you have. Make sure they are well taken care of. Your staff would hate to see good employees leave for lack of appreciation.

I was treated very good because I didn't know that after 60 days my claim would be canceled but I was given a second chance and I am ever so grateful. I would recommend AT&T to my friends and family.

The person that helped me was very knowledgeable of my concern and it really helped me feel good about my concerns. She was a very helpful and very concerned. She ask the right questions that I somehow forgot during the my report. I would recommend to my family & friends.

Everything was easy to take care of. Fast response times as well. Receiving my new device and returning the old one was simple and efficient. I believe the price of Asurion was fair and they allowed enough time to send back the old device.

I was very pleased with the efficiency and ease of dealings with this company. Although they send a refurbished phone and It didn’t perform correctly the replacement phone seems to be better. However, the service was excellent and I would recommend this company.

He came and was very nice. He was very considerate. Couldn't fix the phone so order a new one for me which I received the next day. First time I have every had to use the insurance but was sure glad I had it.

The only issue I came across was when filing a claim with AT&T. In order to complete the claim, I had to call or put a verification code sent to my phone. My phone was unusable, so this was problematic. Once I was able to file, the rest of the process timely and easy. Thank you.

I believe the process was fast and easy. I would recommend to family to make sure to get the insurance, again this was easy and fast. I loved it. Great job everyone. There are some thing I would recommend to the staff and that will be a little more clarification on the website. I did have to go back and complete the claim a week later cuz it wasn’t clear. Until I went back and I realize it wasn’t complete. But when I did it initially it look completed. The only thing I would change would be that.

The package and phone Arrived in perfect shape and super fast. The instructions was Easy to understand and the set up was also!??? Package had everything need to return the broken phone. Process could not be any easier. Thank you. Will recommend to anyone with broken phones.

I called to find out how to file a claim and a gentleman sent me the link to file online. I had an issue with filing the claim online so I called again and spoke with a lady who was very helpful. I’m sorry I don’t remember her name but she looked up my info that I had filled out online and she was able to process the claim and take care of everything! I'm very grateful her help! She made it an easy process and we had the replacement phone within a day and a half! Thank you so much!

I am grateful I have the insurance and my phone was replaced due to being stolen. I thought the police would help recover it cause there was a tracker on the phone and knew where it was but they refused and told me to contact the phone company instead. Asurion replaced the phone no questions asked and answered all questions I had.

My battery died on my Samsung. I filed a claim to have it replaced and received my new phone extremely quickly. I was very satisfied with the service. They sent me directions on how to transfer the data and followed up to make sure everything was going well. Very pleased.

This insurance product is exactly what my dream expectations are for insurance. We came on hard times with the phone and Asurion stepped in, not just to help but to get us quickly right back where we left off. We literally filed the case at 5pm And the replacement phone was at my door the next day. No gotchas. No let down. Thank you Asurion. The only surprise was the diminishing deductible. No claims in a year and the deductible was less than expected. Now I can put the pep in my step on that one!

The technician was super supportive. We tried everything that we could. I had to take my phone to AT&T because he said they could probably help me. The thing that was wrong with the phone was that there was a cardboard Sim card in my phone that I received from y’all. None of the steps that were given to me including, "Hey remove your cardboard Sim card and replace it with the Sim card from your old phone." That was a major mistake In my opinion.

Fastest and easiest. No hassle claim. Shipping was immediate and setup instructions was clear. The phone was carefully packaged. The shipping was excellent from the time the claim was placed to the time I received the phone. Return was also made easy.

Extremely easy to work with. Could not have been better. In fact I was surprised just how pleasant it was to deal with everyone I talked to. I without any question would recommend Asurion to anyone. If you want a hassle free insurance on your devices this a the one you want.

Fast service. Product was shipped very quickly and came ready to operate. I was very pleased with the ease of the process to replace my cellphone. People I spoke with on the telephone were very helpful and knowledgeable about what I needed and they know what to do right away.

Quick and easy. Deliver was basically next day and phone works flawlessly. Nice to have the insurance so when my phone messes up I don’t have to pay for a new phone. Service was easy and I didn’t have any problems.

Good customer service and great speed. Received my phone within days of making the claim. I really want to use this service again and they are very friendly. They have the best customer service. This was maybe the third time I had to make the order and they were very fast and they did not make a mistake so this is what you want.

The man I spoke with was so helpful and continued to try to help me even when the call got cut off - he did lots of research and kept persevering until my problem was solved. Very grateful for his help. I only wish I got his name so I could mention him personally!

I was able to file a claim easily on AT&T’s website, as well as have assistance with a virtual assistant who answered all my questions and concerns. The replacement device for my fiancé who is working out of state was within 2 to 3 days. I was very pleased that I was able to send the device to his job site in another state and he received it so quickly!

Once we finally got our claim approved we had our new phone within 48 hours thank your promptness... My husband is in telecom and at remote sites installing new cellphone towers and I feel much better knowing he has a phone that won’t fail him!

I liked how quickly my phone came and very easy to set up and return the damage device. The Customer service rep that help me set up my phone was great. Professional. I wish that my insurance was able to cover my camera being broken but other than that it was fine.

The lady that help get my replacements was friendly and quick to my needs. She guaranteed the phone would arrive by the next day. It sure did. The gentleman to set up the phone was Awesome, caring and ever so helpful he had to deal with this old lady and had patience. The experience was quick and great. Thank You. AT&T has a great team.

Claim process was seamless, and I got the replacement phone faster than I expected. Documents and box needed for returning the old phone was also provided and easy to use. If the return documentation is as seamless, this will be an overall great experience.

The lady that was helping was very courteous and knowledgeable and was able to provide me a solution to phone issue and making the replacement phone available immediately. I have used them also in the past and the experience has always been good.

Things were handled in a timely manner. Replacement device was in good condition. My phone screen was damaged and then all of a sudden my phone wouldn’t power on at all. I was able to replace the device for $150, which is better than buying a brand new phone.

New phone arrived within 24 hours of my request. Very Impressive! The package contained clear, simple instructions on how to transfer the data from my old phone to the new one. It was completed in less than an hour. I was very pleased with the service.

Got my replacement phone next day - included precise instructions for restoring all my info, including apps - took a few hours but eventually restored new phone with all content of old. System works perfectly, even though I'm a senior citizen (67) with limited techy experience.

Fast delivery and good rates and easy to setup. It was a great experience and I would highly recommended this coverage to a friend or family member. Thank you so much for replacing my phone. Once again this is a great service.

In general, the experience that I presented with my claim was resolved quickly and easily, I did not present any type of problem when contacting the representatives with you and they were very kind to solve my problem in a few words, very good customer service, total satisfaction.

Amazing service. Surprised how fast the replacement came. Thank you very much. Very simple to get but the activation was rough. It was a secondary line that did not have a code to the account. I had to go to the store and have them activate the sim card.

The rep I had over the phone she went ABOVE and BEYOND for me. A lot of back and forth but it was worth the wait because she got it done. Something I had been waiting for a few days she got done. I appreciate her so much. We need more reps like her.

Everything went great. I couldn't ask for more. The phone came to the house on time. Everything on the return was perfect. They did a great job. And gave me notice when they got my old phone back. The best anyone could ask for.

Great service. I actually went to the AT&T store. Very helpful. The staff at ATT have always been there for me any time I had a issue with my phone. I had a little trouble with wiping out all of my information.

Unfortunately not the 1st time I have needed to replace my phone. Just like the 1st time was quick and easy and the phone was here the next day. Also they sent me new headphones and charger. Took the stress out of bad situation.

This is not the first claim we have had to do on this phone and both times is has been fairly easy. This claim was easily done online and new phone came in a timely manner. It was nice to get updates by email about new phone being shipped and old phone being shipped back.

Great service from AT&T, quick shipping just in time before it drives me crazy. ATT has very nice and helpful staff. ATT staff also has a very patient staff. One thing though is when you guys have replacement phones we should have choices between 2 phones so if the customer doesn't like the first choice they might like the second choice. Thank you so much.

Had an issue online while trying to file an insurance claim, had to call and got to someone quick. The lady that helped me was very helpful and nice! Thank You for making it super fast and easy for me. Would definitely recommend this to anyone who doesn’t have insurance.

The phone in question was my wifes. Not mine. Her number **. I think it should be easier get service especially for senior citizens. Our next phones will be ones that if they quit working we can throw it away and just buy a new one. It would have been much cheaper.

As always, great and fast customer service. So worth having the insurance for when those times happen that you never can foresee. Replaced the phone so quickly and process is easy. Been using for many years and it's always been consistent. Highly recommend.

Thank you for your help with my mother's phone. Since she is 9 hours from me your attentiveness to her needs was very helpful. She received her phone and took it to the AT&T store in her town to get assistance with activation.

I had a great experience. Everyone I talked to was very helpful. I had a problem erasing my old phone and they helped me through that process as well. I would recommend AT&T and Asurion to anyone that needs a phone. Thank you.

They handled the insurance coverage professionally, and processed the claim with no hassle. Shipped new replacement device promptly, clear and upfront about all requirements, return instructions, deductible costs, and warranty on the replacement device. They were available 24/7 as advertised. The representative was friendly, mindful, and knowledgeable.

My new phone arrived on time and without incident as promised. I sent back the old one after following all the directions regarding set-up of the new one and mailing back the old phone. I'm so glad I had, and still have, this insurance!!

Quick and accurate. Thank you for not making me go for days without a phone. I hope you were careful, I got glass in my finger last time I used my phone. OUCH. The new phone is working great! I hope this one lasts a little longer!

Dianne and Guy

Asurion was very easy to fill out the claim online. The process from start to finish was very quick. We received my son's new phone the very next day. Love working with this company. I definitely would recommend this company to my friends. Thanks Asurion.

The speed was great. The first replacement wouldn’t power on even after being charged. 2nd replacement worked right out of the box. The only thing I would recommend is that the replacements be fully charged before leaving the facility and make sure they are fully operational...

All the representatives were knowledgeable and helpful. My only complaint was having to deal with multiple people instead of one person while phone was backing up or whatever. I would then have to call back and start with another person. Spoke with At least 3 different people.

Fast, great service! The new phone was received next day and the application was easy. Would recommend everyone to have insurance. Also the phone was the correct phone or equal to what we had. We should be able to insure phones with all carriers.

Asurion was extremely helpful from the initial repair appointment to the arrival next day of a new phone. Repair van came to my house, masked and gloved and determined phone was unable to be fixed. Immediately received email instructions for replacement and received new phone in less than 24 hrs. with complete instructions on activation. This service well exceeded any expectations I had. Complete satisfaction.

I got my device overnight. I was very pleased. I completed my claim online; didn’t even have to speak to a rep. & it didn’t take long to approve my claim. Everything you will need to send your old device back will be in the box with your new device as well.

Great service!!! I received my phone in about 2 days. Very efficient! I would recommend Asurion to anyone. People were very friendly on the phone. The directions were clear. I am very happy with the new phone. It is a brand new phone, not used.

The gentleman that I worked with for 1 1/2 hrs, was so helpful and understanding. He had to deal with someone who was very frustrated and angry...which I told him wasn't directed at him personally! He worked with me through a modem issue and he never showed any type of irritation or sarcasm. We worked through setting my new phone back to factory settings, then the entire set up. I wish I could remember his name. I talked with him Saturday morning 5/16/20 later morning.

Great service. Had a few issues with customer service over the phone, but overall it was ok. I would recommend to a friend/family. Been a customer with Verizon for many years now. Asurion has always been a very reliable service on getting me my replacement.

My phone stopped working during Covid-19, and of course I started to panic. The rep I spoke with was patient and made sure my replacement phone was delivered as quickly as possible. I was grateful for the fast and efficient customer service I received.

Thank you for being so quick! I'm very impressed with your great service. I needed my phone for work and with your easy to claim and tracking made my life so much less stressful. I received my phone in 24 hours. Thank you!

It was awesome and the experience was very quick and very easy. Very nice and considerate people to talk to on the phone and helpful. And the next day I had my phone. I would definitely recommend to my friends and family.

Once my claim was turned down will you receive the phone the very next day. That phone had a problem and we couldn’t get it to work. We called & Talked with a technician. He didn’t have any luck either. The very next day very received another replacement. It worked great. Very helpful technicians and very fast return. Thank you very much for your swift efforts.

I had a great experience! The web directions were detailed and easy to follow. Very user friendly! The process was seamless and people were very friendly! Shipping the device back was also easy and seamless. Overall it was a great experience!

Item was shipped fast and return instructions are clear as can be! The person that assisted me with my claim was both friendly and knowledgeable! The prices for the insurance monthly is totally worth it. I would highly recommend Asurion.

The first replacement phone seemed good for several days, then it began to have trouble. When I reported this, Asurion immediately sent another phone which is doing fine. Thank you for the rapid turnaround/The fee for the first phone was $99. But no additional charges were made. Thanks.

We had some trouble getting the phone connected to AT&T after transferring all the data. Your people helped me make the connection in no time at all. Great job and special thanks to the one who helped us. We would definitely recommend others for your service.

The young man who assisted me over the phone was awesome! Super helpful, polite, patient, easy going and friendly! We got disconnected before I got his name, but I wanted to give him props for being so great! Please tell him thank you from me!

Phone replacement came sooner than expected. The new device works beautifully and the reminders to mail my old phone back were very helpful. One of my better Asurion experiences. I've had a lot of negative moments with insurance claims in the past and this has helped shift my thinking.

When I called Verizon and I explained the phone battery had expanded they transferred me to Asurion. The service rep Lori was extremely helpful and explained everything I needed to do and was willing to answer all my questions. I also explained my personal situation to her and she was very respectful and professional and a joy to talk to!!

Asurion provided me with an Easy and fast service. Customer service was excellent and phone was received faster than I expected. Phone was received in great shape. Loved the service Asurion proved to me. I will definitely recommend them. I give them a 5 stars.

Great experience, really fast and convenient, thank you so much. The delivery of the device was very fast, the instructions provided were very easy. Also I like how you can file a claim using the Verizon app on my phone. That really made it super convenient. Thank you.

It was a bit difficult to figure out where to fill my claim from the AT&T site, but once I was at the right place, my claim was processed quickly and I received my replacement phone. Was sent right away.

Very quick and efficient. Everything was provided to complete the transaction. From sending the exact replacement phone to box and packing to return broken phone, including mailing label. It was fantastic. I would recommend getting insurance for your phone, especially if you have kids. Accidents happen.

Customer service was quite patient and kind understood my needs and was able to provide all the necessary information I needed to get a replacement phone. The phone was delivered within 24 hours. It was a pleasure to speak with him.

The compensation was as promised and the AT&T agent was very helpful in submitting the claim. The damaged old phone has been returned using the same box of new phone and return label provided. The old phone could not be activated so could not erase data and trust AT&T TO DELETE ANY DATA ON IT.

Our experience was amazing. With the guidance of Manuela at AT&T in Tavernier Fl it could not have been any easier. I am very pleased with your service and how speedy I received my new upgraded phone. I will definitely recommend Asurion to my friends and fan family.

Great response time. All the craziness, didn't do me from getting my phone in less than 48 hrs. I submitted on a Sunday got my phone Tuesday morning. I would recommend Asurion to anyone with an expensive phone. It cost a little bit but after having my phone ran over by a truck, received a brand new phone and an upgrade.

Very helpful and courteous. Had my new device shipped to me within 24 hours. I would definitely recommend them to all my family members and friends even my coworkers. Very helpful and made me feel good. Very glad I have them. Service is exc6.

Excellent service! I had a cracked screen on my iPad and I got sent a brand new one! Very pleasant transaction! I had no issues and was guided through the whole process step by step. I will continue to carry Asurion insurance on all my devices. I know I can count on them if something was to happen.

S8. Problem w/phone volume; could only hear via speaker. Rec'd replacement phone 1 day after filing insurance claim. Took my phone to local AT&T Store. Phone working in 1 1/2 days. Great service by AT&T and Asurion. Glad I decided to insure my phone. Service was great.

The customer representative was very pleasant and professional. She was also knowledgeable and helpful. She helped me understand all the intricacies of filing for a replacement device. Her help made it possible to get a replacement within a week. She was fantastic!

Very satisfied with the service. Replacement device which was actually an upgrade to the one that was damaged was received prior to the projected time. The agents with whom I interacted were courteous and very knowledgeable. I would having the insurance coverage in place on any device purchased. Thank you.

We sent a broken phone back but before that we received our new one. No problems. No hassles. Sometimes people have insurance to make things easy but when you make a claim, they make you feel like you did something wrong. This was not the case here. Thank you.

Great service, fast and friendly. Great response and a very happy customer. We will be recommending this to all my friends and family. Very impressed with the entire interaction, speed of service to completely closing the process with a perfect ending.

I had some bumps with my experience with Asurion's Tech Support. I made a final call after I got my new phone working and the tech representative was amazing. He not only assured me but also assisted me with additional items I wouldn't have thought about regarding setting up my phone to be automatically updated. I was grateful for his assistance!

The response time was quick and easy. I am very pleased with the person on the phone and how they answered my questions. They were friendly and concise in their explanations. I was pleased at how quickly I received the replacement.

The process to get a new replacement phone is quite easy to navigate. The phone came in the next day and Asurion's instructions made it easy to get the new one set up. I appreciated the email updates on the progress of the claim.

Excellent communication. The new phone works well and was set up, with a lot of help from a patient Verizon representative. Not sure why the deductible was this high for a cracked front screen. Thank you. Easy to process the return and was impressed with customer service. Patrick

My claim went thru fast and very much appreciate it. Have always received great service and thankful for this insurance!! Fed Ex had delay getting to us. Had to call for help to activate and need to amend claim. Please contact me by phone or email.

Easy form to use to request the new phone. It arrived quickly. The instructions to transfer data from old to new could use a bit more detail: Should the new phone get connected to the network first, or should the data transfer happen first? Should I finish the data transfer to new, or run the system update on the new phone first? There were a couple of other steps like that, where I had to guess what to do first. A couple of apps didn't transfer, but they were easy enough to relocate and install. Overall, I'm happy with the prompt service, the easy return of the old phone, and follow-up from Asurion.

These people are horrible. I paid 275 dollars for a replacement phone which shipped and was delivered the next day. Went to activate the phone. Took it to Sprint. They gave me the wrong SIM card. It wouldn’t make it receive Calls, texts or go on the web. Took the guy 2 hours before he got it to work then following that the phone kept going in and out of service. Then. It started powering down multiple times a day. They were supposed to send me a replacement for my replacement and it’s been 3 days. I’ve been hung up on several times and now I’m being told I have to wait for a call in 24 to 48 hours. Sad part is I had to go to my local sprint store to make the call to get another replacement phone that I’m still waiting for! Then I put a 50 dollar privacy screen on the defective phone and they tell me they can’t credit me for the new one. I have to spend another 50 dollars on. How is it my fault. You don’t test your phones before shipping.

The process was fast and easy considering we're going through an epidemic. Unfortunately, because of the epidemic, we were not able to get the product fixed in a timely manner which made us take the more expensive route. The product was exceptional.

The service was fast and easy. It was a great service to have. I was very satisfied with the device I received and how good the product was. I was so glad that I had the service because If I did not have it I would have had to keep the old broken one.

Phone was not working right. Call in. Answered a few questions. No real run around. Lots of help. Worked out great. Real quick delivery. Was hoping on a newer model phone but it was ok considering the situation. The rep was very helpful, stayed through the whole process. Thanks.

My experience this time was much better than my previous experiences. My previous experiences were lots of run arounds and hours on the phone. I called on a Saturday night, it was a fairly short call and had my phone on Monday.

Asurion delivered first replacement phone within 6 hours but could not activate phone... mailed that back and they replaced that with second phone by mail,,, because of Covid-19 things were a bit slow. Thank goodness I have had Skype on my Tablet for just such emergencies as between AT&T and Asurion there were many, many calls to be made and due to the virus everything was slowed down with no fault to anyone. All in all I was pleased with my results and service. Richard

I have to admit I thought that I was going to get a run around. The customer service representative was polite and professional and quickly set me up with a replacement phone. I'm so glad I took out the coverage, it was well worth it!

Overall, I'm satisfied. The Fedex delivery driver still left my package in front of my door and walked away when it clearly stated on the shipping slip that a signature is required. I'm just glad I was home to get it!

The whole experience was great. The only problem I had was when I was going through the process and I was ready to pay it was not going to that page and I tried a bunch of times. I had to call someone to do that part. It did not take long at all for the device to get here. When I had to call to set up the new device to my phone account it went fine.

Replacement phone arrived the very next day. Instructions for completing setup were easy to understand. Returning broken device was quick and simple. I would recommend to my family and friends to make sure and protect their devices with Asurion.

Quick online response and delivery of new phone. This has been the fastest service I’ve experience with any claims with any company. When I used the online submission method, I didn’t know what to expect but the questionnaire was straightforward and easy to navigate. Thanks.

Customer service was great, and had my new phone shipped very quickly! Thank you for such a great experience. My new phone arrived in great condition with no issues. I can’t thank you guys enough. I would highly recommend anyone to join and I look forward to future business with you guys!

My replacement phone showed up very quickly, I didn’t like the fact that I couldn’t get my red iPhone replaced with another red iPhone. I'd also like a confirmation email when my damage phone arrives at your facility. Thank you.

Great experience and the customer service representative was awesome. The process was easy and painless. The replacement phone arrived exactly when the representative said it would. I will definitely recommend Asurion to everyone. I thank you for the great service.

Phone came quickly and in good condition. Only minus was there isn't an envelope as stated to return the phone in. I have to send back in the box. It's a shame I am forced to write 200 words with such great service.

My recent encounter was great! Very helpful and I was able to get my replacement in one day. The service was quick and easy and included instructions on how to return my old device. I would definitely recommend to anyone who has a lost or broken device.

Experience was straightforward. No hassles and no hidden “extras”. Received replacement in one day. Have been with Verizon for many years and have used Asurion four or five times and have never had a grievance. I would recommend having your device covered. Way more cost effective than buying a new phone. Thank you Asurion.

Registration online was convenient and simple. My phone was here the next day with easy setup instructions that made the transition stress free. I would recommend this service to family and friends. The deductible is responsible but should be less since you’re paying for the monthly service.

I was able to get a replacement for my stolen watch but the deductible was really high. Not sure why? But other than that I received my replacement watch and all works good. I don’t understand why they sent a return label for a device when my watch was stolen hence why I needed the replacement.

It was very easy to file a claim. The replacement phone came quickly and the instructions provided made it easy to activate. Prepaid envelope for remaining phone was a bonus - easily labeled and ready for me to seal and send back in.

Very easy and great experience... only took couple of minutes. The representative was really helpful. I couldn’t have been more please with the outcome of that call to customer service. Thank you Asurion for making this one of the easiest even claim I’ve ever done. Thank you guys sincerely. Carlos

I insure several devices and have had to file claims when needed. I have never had a problem or had any issues with replacement devices. The process is painless and simple, just what an insurance company should be! I would recommend Asurion without hesitation to anyone needing this type of coverage. ;)

With home schooling being our new norm I was freaking out that my iPad had been broken, but my replacement was sent out the same day as my claim and I received it the next day. That kind of customer service is amazing even more so in the current environment. So thank you for your dedication to customer service. It was truly appreciated by this mom!

Due to the COVID-19 the service has not change, fast no errors the team was great and very understanding, I just wish there could be more that I can do. Thank-You for all you do, please be safe during this journey.

Very good customer service. Answered all my questions and did everything they could to help. I was very frustrated with Apple because I forgot my password information, which was my fault but Asurion helped me when Apple didn't. Did not get new password for one full month. Very ridiculous especially at this time in the middle of this pandemic when the only way to reach family and others is by your phone. Your people at asurion should be very proud of your people who work for you! Made a bad situation as easy as possible. Thank your staff for me!

It was fast and easy to make a claim. Received my tablet fast as promised. Had no problem sending the broken tablet back to them with the supplies they provided in the new tablets box. I am very pleased with the service that was provided to me.

I have not received the replacement phone yet, and it’s been 5 days. The phone should have arrived in 48 hrs. I had paid my phone in full, and still I had to pay $168 for the replacement. Very poor service. I hope not to have to use them again.

Fast delivery of the new phone. Easy transaction getting a new phone sent to me. Only concern is the new phone that was sent is crashing apps and has a lag when scrolling and typing. Will contact Verizon about this issue.

The device was in beautiful condition (no scratches or damage). The phone is a very nice upgrade from my old one (IPhone 8 Plus to IPhone XS Max). I had issues with SIM card activation but received amazing help from Shalleia from ProTech. Very pleased with my experience! Would definitely recommend to my family and friends.

The claim process was done smoothly. The customer service agent was helpful. The replacement phone was delivered within a few days and in service quickly. When the defective phone was returned, received notice via email that it had been received.

Very quick to get me my replacement phone when mine broke! I’m very proud to have a company that cares about their customers and are always willing to help them find a cheaper option to get their phone fix or replaced!!!

Very helpful. Replaced a tablet and it was very efficient. Have always had great service through AT&T. Will continue to use the service as long as I have wireless service. Very knowledgeable of the service they provide and can help without hesitation.

You were amazing, very quick and fast delivery and the phone worked perfect. I would definitely use this service again in the near future if something like this comes up. This was worth paying the extra monthly charge to ensure I had a back up plan for something like this.

Great experience, first call rep suggested a new battery. After I got a new battery I was still having trouble with my phone charging. On the second call the phone was replaced. The rep offered to have my new device delivered the same day. That was AMAZING!

Timely replacements and great customer service. I have made all my need met using Asurion. Having insurance on my phone was the best decision I have ever made. Thank you for your services. I would recommend you to everyone.

Quick and easy to make a claim and get my replacement phone back. Only a small issue filing online due to the website not functioning properly during the time I tried to submit my claim. I called and a customer service representative took care of my claim.

Very good customer service. Customer service representative was very knowledgeable at getting me the service I needed very quickly. Very responsive in my needs and also was able to process my claim while I was out of town and did not have access to PIN numbers in so one he was able to use other information to make sure I could follow claim while out town.

I like the service is fast but the only thing I was so disappointed with is when I first called the first the representative I’ve talked about my problem sent me the wrong advice but when I call the next day the same thing again and the third time I called again then reach out to the good representative that solve my problem and now I'm happy.

When I initially called in my claim I had to wait on the phone about 1 1/2 hours before I spoke to a representative. But once I reached the rep my claim was handled fast, professionally and quickly! Thank you! The activation was very easy! Thank you!

I originally had a problem with my phone freezing. But then I realized that it was due to the significant number of text messages I had been receiving due to the death of my mom. I contacted the insurance dept and advised of the problem. They immediately began to assist in resolving the issue and ultimately, I thought I needed to order another phone. The representative did process the replacement phone request.

Once I submitted my claim, there was no hesitation in shipping it to me. Very satisfied with the service I received. However I did have poor service from shipping service which is surprising being fedex. Thank y’all for treating me with professionalism and concern during these trying times.

We were thankful the device arrived so quickly and it’s working perfectly since we got it activated. I am a builder and it’s necessary that I have my phone available. Thank you for making the transition to the new phone quick and efficient.

I've always been more than satisfied with the service Asurion has provided although with the claim I have done I feel the amount I am required to pay is way too high considering that the replacement phone I was sent wasn't the same phone I had and wasn't a newer version of the Samsung galaxy that they sent me... I am paying just a little less than the actually value of the phone when I pay monthly for insurance.

Everything went smoothly, my new phone came with in 24 hours. Very efficient process! My daughter helped me set up the new phone however, I hope I won't have to need the service again. I surely recommend Asurion. Thank you for the service.

The process from requesting a replacement to activating my new phone was super easy and an overall great experience! Also, it arrived the next day as promised!! Thank you!! I definitively recommend this service.

Great service. Received new phone in 2 days after filing claim for broken screen. This insurance is a blessing to have. I recommend it to everybody. If you have a phone you definitely need this insurance for peace of mind.

New item was quickly shipped to me, and returning the old item was easy. The directions in the package were clear. Overall, this is how warranty replacements should work - very easy to take use. Nice job.

Whenever my son contracted me about his damaged phone, I told him no problem. I've been paying $9 a month for a year on replacement insurance. I go to my AT&T website and file a claim. I answered all the questions honestly and my claim was denied. So I have to go to a AT&T to ask why and get them to check. Staff pulls up my account and told me my insurance would cover the damages. They told me to go to the website and try again. The 2nd time my claim was accepted. With the Covid-19 situation, it was the fact that I had to get out and go to the AT&T store to get this resolved.

Very good service. Received new phone overnight. Follow up was very good with customer service. Very helpful with set-up of new phone and return of old phone. I'm glad I had the insurance. Would advise everyone to take the insurance.

Great service and fast... took 2-3 days to get new phone.. and it was easy step by step instruction to follow to get it done.. I was very very very please by how fast and easy it was to step up and the timing great job.

New phone came very fast. I had a little trouble figuring out how to activate it online though which I usually do. They have great customer service support ready to walk you through everything and be happy to do so. When your having trouble and feeling frustrated a friendly happy voice ready to help, really matters! All in all very happy to have this service!

Phone screen was fixed but screen did not work properly and when spoke with a representative She submitted a request to have a replacement phone overnighted without any additional cost to me this was a plus. Thanks for great customer service.

I have almost always had good experiences with Asurion and AT&T. I think the description of what happened to my phone was called screen burn. AT&T linked me up with Asurion right away and I had a new phone in less than 24 hours.

My mom is the main user of this account. But my phone is the one that needed replacing. The claiming process was easy and secure. And I got my replacement device overnight! Which was spectacular! Excellent service. I will be careful with my new device but if something happens again. There is no other service I will choose!