Asurion Reviews

I dropped my phone on my driveway and cracked the screen. I chose to replace the phone. The process to file a claim was very simple. I received my new phone very quickly. I'm am very happy with the way my issue was resolved.

My phone was damaged beyond repair and because it was an older model I was given the new model!! Very exciting! Shipping to me was very fast, setup easy, file transfer easy PLUS the new version of my phone is so much faster and has a ton more storage!!

Excellent service that makes it an easy process to switch into the replacement phone. Will always insure my phone, after going thru this. Highly recommend Asurion. The web site is user friendly and if you have to call and speak to a representative they are very friendly, knowledgeable and will take the time needed to walk you through the process.

Great job. I would definitely recommend. I dread calling any company with a claim but this one was not difficult. After filing a claim later in the day, my device came in the very next day. The setup was easy. Thanks!

The phone service was very good and clear. The package was received promptly with good instructions for returning the device. However, we were disappointed by the new iPhone. We were told that we would receive a new device but we got a refurbished device.

The service personnel was great. I didn’t have to wait too many days for the phone. Thank you very much. I can say it’s nice to have AT&T as my phone carrier. The set up was very easy. Super easy to use. The direction was clear.

Very easy process replacing damaged phone. Returning the damaged phone was made easy as well. Received replacement phone the day after making claim for replacement. The replacement phone was a Samsung. Setting up the replacement phone proved to be very simple to complete.

Deductible excessive. Out of stock in my color of iPhones. Did not receive a new iPhone. My iPhone was refurbished. I do appreciate next day service in the delivery of my iPhone. My customer care representative was very kind and professional and very understanding in my plight of being without my iPhone.

I ordered a replacement device and was informed I did not need it so I called FedEx, canceled the order, gave Asurion the tracking #. They were very helpful in dealing with my cancelation. Thank you. I'm glad Asurion is there for me.

Great job. Very impressed!!! I thought is was going to be a hassle but what a improvement with service instructions sent. Really like my phone!!!! I hope my return is easy also. Dropped it off at post office instructions for return sent to.

Quick and easy. Ordered on Sunday got it by Tuesday morning. Easy packing label and return kit was easy to set up too. My son broke tablet dropping it and I even got a model newer. He had the iPad 6 and got the I otras by 7. That is awesome!!

I’m very please with my experience! My son broke his phone by accident! I called AT&T. They told me to file a claim with Asurion! I filed my claim online. It was super quick and easy! My phone came the very next day! Thank you asurion!

Very professional technician repaired my screen very good and fast, he explained me about the process and the warranty that came along with Asurion. I've had asurion insurance for almost 3 years and first time filing a claim and very pleased.

Eric my representative was knowledgeable, caring to my needs. Very patient and very courteous. Eric is a great asset to your company. Keep him at the AT&T store at Campcreek. I will always visit the campcreek location for my AT&T needs. The manager Mr. ** was also very, very helpful.

The rep I spoke with was very goofed. We got replacement phone the next day. We didn’t gave any problems with the the new phone. It was very easy to get the replacement phone with the rep. I’m glad that we had the insurance on the phone.

Verizon. Smooth handling of the replacement of a broken Apple phone. Fast delivery of a new device. Helpful and easily reachable staff throughout the process. Useful guidelines for the setup of the new phone.

Phone came quickly and return of damaged phone was easy. Everything we needed was included in the delivery package. My daughter had her new phone back and running within 48 hours. Our only frustration was with transferring her data from her old device to the new one. This was an issue with Verizon, not Asurion.

Asurion made my experience literally as easy as 1-2-3! My touchscreen was not working properly. I contacted Asurion and placed a claim. I received a new device the next day! AT&T and Asurion really helped me get my daughters back on their school work in less than 24 hours. Thank you guys so much!

The process was simple and easy. Got my phone shipped to me the next day in an excellent condition. This alleviated to stress of me not having a phone for an extended period of time. I would definitely recommend this service.

Dealing with Asurion is fast and easy!! They have great customer service and very friendly! My initial insurance phone had gotten lost in transit, but when I finally got ahold of asurion (due to the pandemic they had very busy lines) they had a new phone shipped to my house that day and it arrived the very next day!

Asurion to the rescue! Lost phones are replaced OVERNIGHT, restoring peace of mind... Damaged phone? Asurion makes it easy to return the broken phone while replacing it with a new one—again OVERNIGHT! If you can afford a $1,000 smartphone, you can afford the monthly $15 fee to insure it.

I had an old tablet and got a new one. And they call me when I couldn’t get the one I had before which my son love this tablet. Great tablet. It update on it own. So which I like that because I didn't have to have WiFi.

Shawn was absolutely the best. She took her time & listened to what our problems were. She fixed our problems & we couldn’t be more pleased. She was kind, patient & explained everything well. The best person we could have ever asked for to help us. She was definitely a blessing. Thank you Shawn.

The service and attention were wonderful. The whole process took about 2 min and the phone was there in 2 days. Cannot complain at all. Glad that we went with service. It has paid for itself. Thank you very much.

I forgot the Lady's name who helped me but she was very helpful and courteous and I was very pleased with her, and I was also happy with how fast I received my phone.... THANK YOU FOR YOUR SUPPORT AND SERVICES..??

Fast and efficient. Only downside is the 3 claims in 1 year. I'm a busy guy and stuff happens to my phone. It's not like I'm scamming them and now they are trying to make me write a long review for some reason or it won't accept it so I think I will take back my great review and change it to so so..

It was quick I got the replacement when it was promised. The activation was easy and I enjoyed my experience. It was quick I got the replacement when it was promised. The activation was easy and I enjoyed my experience.

My customer service experience was great. He was helpful and answer all of my questions. He explain in detail what I needed to do once I receive my new phone. Once I received my phone, I back up in the clouds and was able to programmed my phone just as he had told me earlier.

Had issues with the website & not being able to download claim form. Representatives are way too difficult to reach... too many automated options. Could not pick up claim form from store. Finally the representative who helped set up the phone was amazing.

Quick easy service online. Easy to use form to submit claim for damaged iPhone. New iPhone received in 24 hours with instructions to set up phone and return damaged phone. I then used the Pro Tech support to set up new iPhone.

Quick response and ease of application for replacement. Claim handled in a timely manner. Web application was friendly to use. No hassle, service done in an efficient fashion. Discount was a nice surprise. Easy return for damaged phone. Would recommend Asurion to anyone who needs insurance on their phone.

The process to submit my claim was so easy and quick. After I submitted my claim, the new phone was delivered the next morning! The process and speed beyond exceeded my expectations! Did not even realize I was paying for insurance but I’m so glad I did. I will definitely recommend the insurance to others.

Dropped my phone in Bay and I use that phone for business. I was worried with the virus that the process was going to be long and tedious to replace. What I experienced was a process super easy to file a claim and although most things ordered are delayed in shipping I received my phone the next day. Very happy!

Even though it took 2 calls to find a person I could communicate with, I was very please with how quickly I received a replacement for the first phone, which was defective. The agent was very helpful and polite. My new phone works great!

The representative was beyond helpful and was an overall joy to work with! The process was PAINLESS and so easy. Shipping was insanely fast - literal next day delivery even at a 4:00pm claim. I was really impressed with the whole process.

The only problem I experienced was not having the correct option in the drop menu. I cracked the back of my XR. It’s not repairable. It has to be replaced. I wasn’t aware of it until I called. Other than that the experience was painless. The representative was courteous and everything went exactly as she said.

We had a great experience. I had shattered the screen on my phone. Neither my husband and I are tech savvy and would have never accomplished resetting and retrieving the data from my old phone and transferring it to my new one. Derek A Made this a stress free easy task! We left the AT&T store happy and thankful that Derek was there that day.

Great experience. Very knowledgeable and compassionate regarding my issues. Arranged for my Replacement phone to be delivered as soon as possible. I would definitely recommend Asurion to any of my friends who are looking for a Cell phone warranty company.

Everything arrived as it was supposed to and on time which was a surprise. I had no hassle and the set up was completed over the phone which was icing on the cake. The Verizon rep that assisted us was extremely helpful and knowledgeable. She assisted us with three separate issues on one call without transferring and passing us around. I'm a very happy customer.

The service was quick. Had my new replacement phone the next day. After I had the black screen of death on my prior replacement after less than a week. Still better service than I had gotten from all but one rep at CNN parent company AT&T.

Fantastic response time in receiving our new iPhone 8 (1-2 bus days) and the CS was stellar helping to get data transferred and the new devise up and running. We are extremely pleased. We count on our phones daily for business which is critical. We never thought we’d have to file a damage claim, but then whoops, the mishap happened. Fell into the street and got completely crushed by a vehicle.

Called and made a claim. They overnighted me a new one. Can't choose the phone you get but back to business the next day. Very few questions and the new phone was on the way. New phone showed up with with full battery and was easy to set up.

The person who helped me connect the phone was great. The next day I was trying to get my music to sync and needed help. The person that I had helping me at that point was not good. He didn’t seem to know what to do and was losing his patience, I ended up fixing it without his help.

When I called in to file a claim they made it very easy and they have great knowledge of everything I like. It only takes 2 days to get the phone and my daughter actually got a newer model because they didn’t carry hers anymore.

I received the replacement phone for my son very quickly. After activating the replacement phone, there was an issue with the volume during calls and also with the ringing of the phone. I called back with the issue and another phone was sent out immediately. You have provided excellent service! I am very pleased and will recommend you highly!!

You guys were very helpful. I appreciate the service and I appreciate the promptness. The old phone is in the mail. Thank you very much!! We are very happy with the staff and they answer all questions about the phones.

Extremely fast and easy to use! Handled my claim and got my wife her replacement phone in 3 days. All of that during the pandemic and having to deal with delivery times being slowed. I was thoroughly impressed and was very glad I got the insurance to begin with.

I was very happy with the quickness and quality of the service provided. Well worth the cost of insurance that we pay every month. I would recommend to anybody to get insurance on their devices. And I even recommended it to my parents that they should get this in their devices.

App was temperamental and I had to start the process over a few times. Once completed, received new phone very quickly. If app can be fixed, I think it would be really nice to use. Also, was happy the deductible was adjusted to be lower and added to next bill.

Starting with reporting issue to receiving replacement phone I had no complaints. Service Rep on phone was extremely helpful and courteous. Phone was delivered next day in less than 24 hours. Cannot say enough about how good service was.

Great customer service, however I did not get a device to plug charger in the socket. Also I was told I would get a car charger and haven't received it yet. The phone is working but tends to freeze up.

Quick accurate and error-free... You can't say that about too much these days. Phone arrived on time and was in great condition... Instructions were easy to follow. Great job and you even sent a reminder about the phone return. The only thing I would add is to make the period longer with COVID going on.

Had a good experience with my claim. I can't think of anything that was negative about the experience and the process. Everything went smoothly and has been completely resolved. Actually, there was one thing, customer service wait time was somewhat slow to actually talk to a human, but other than that, everything was good.

The claim I submitted for my cracked iPhone went very smoothly. I received my replacement phone in two days after submitting the claim on a Sunday and setup was easy. So far the phone has worked very well. I haven’t had any issues and the process was very simple.

My phone screen went blank. Phone broke on sides. You guys took care of it. I just didn’t like the fact that I had to delete everything on my phone And turn off my find my phone until I got the new one. Makes no sense but I got my phone and I’m happy with it.

Best customer service and staff! Always feel happy leaving Att. Great job! Phone works wonderful, pricing always great, never have problems. Att you never disappoint me, keep up the great work, hopefully never lose another phone. Great discounts, best help, best teamwork, good customer service! Woohoooo.

Excellent service. Very fast. Easy to do my claim online. The package arrived on time and we were able to connect the new phone without any problem. They were always in contact with me through my email and text messages. I am very satisfied with this insurance company.

I returned it. Did not need it. I thought I needed a battery. Turned out I didn’t. When I went online to put my information they automatic sent me a replacement when I didn’t want one. So I returned it.

Fast response but expensive price. It is too much to pay 240 bucks for a replacement phone. I have paid already 16x8 = $128 to date in the insurance cost. Total now is about $368. That's the price of a refurbished phone! And you will my old phone as well. Not a fair price!

I was so, so satisfied with the speed my new was delivered. Asurion deserves the highest marks that can be given. Thanks for being on my side in this coronavirus pandemic. You made it so easy to file my claim. Keep up the good work.

The process was so easy to claim. My cell was sent to me in about 2 days. I was so pleased as my cell was in terrible condition. Thanks so much Trudy for your patience as you walked me through To completion.

Great and quick service. It is very simple and easy to use. Very efficient response, polite and courteous personnel. I received the replacement phone within the same week it was requested, despite the situation the country is suffering. Very satisfied. Thank you. Thank you.

Excellent help with setting up new phone. The representative stayed on Web for at least one hours time to set up so I would lose my contacts things like that he helped me. Very very very helpful. Didn’t expect it.

Thank you. The woman who helped me was very nice. My phone was severely damaged, but she gave me clear directions about how I can turn off ‘find my phone’ to avoid any penalty fees. I appreciate the service, much easier than going out to buy a new phone.

Always very pleased with the service from Asurion. Customer reps extremely helpful and courteous. Will recommend friends and family get coverage for all their devices. I have had to use asurion on several occasions and the replacement devices in good order.

Had a cracked screen on my iPad. Finding out how to file a claim and then filing the claim was quick and easy. The replacement iPad came within days (even during the pandemic) once I submitted my claim. Returning the old iPad was just as simple.

Dropped my phone in my pool and with all stores closed due to Covid 19 I wasn’t sure what I was going to do. Having Asurion saved me!!! I was able to get a phone the very next day!!!! Very easy to set up. Life goes on!

Great service! Super easy claim process. Fast turnaround on replacement product. Next day delivery was exactly what I needed. I will use Asurion on every product I purchase if at all possible. Simple instructions for setup and activation made it easy to be back in service. Highly recommended!

My Daughter's phone got caught in the car door and broke. The process for filling out the online forms was very simple and the phone came 2 days after I filled out the request. I got the new phone set up and put it back in the box with the pre-made label and sent the broken phone back.

Quick and easy replacement of my phone! I had no issues filing the claim and the replacement arrived as promised. I am very pleased! We have used Asurion for many years and plan to continue using their services. Thank you Asurion for always providing excellent customer service!

Outstanding. Seems the only focus is customer satisfaction. The model iPad my son had was discontinued. It was then replaced with a current model plus more Hard drive space. Simple outstanding. Being insured with you guys was a great choice. Response was very fast.

Nice and quick real fast and didn’t have to talk to a customer. Wasn’t happy about the color of iPhone but it didn’t give me an option for color it just choose needed a new phone. Bad so I left it alone.

Sent my replacement out quickly. Came quick and I have sent the old one back. So far so good. I took new one to ATT store and let them set it up and activate it and update it. Glad I did it took the lady an hour to get it done and transfer all my stuff. I'm not the most tech savvy person.

I’m happy with the replacement watch and I had a great experience with the customer service! They helped me with everything I needed and answered every question I asked. I’m a proud customer and will recommend this company to everybody!!!

I had a mobile person come to my home to fix my screen, and they were not able to fix the device. I was referred to customer service where they were able to get me a replacement device within a few days.

Everything was handled very quickly and only a day without my phone. Hope whomever got mine off the road enjoyed it for about 1 hour before all was cancelled on it. A few phone calls and done my replacement phone was on the way.

Everything was made easy and at the palm of my hand, from filing my claim to getting my new phone set up. I had no problems and I was also sure that if I encountered any issue the tech support was just a phone call or message away.

Very fast and helpful. I was worried but good thing we have insurance. I did everything on my phone without talking to them. Is very easy and fast to use. Very friendly through our AT&T account. Truly recommend it. Thank you.

You did a great job shipping the item but I never received it. FedEx lost it or can’t find it. I did a claim with them and the tracking number I gave them. You all was very helpful and had great customer service.

Great work, worker fast service. Awesome Job. Easy set up and knowing my phone. Would recommend to others. Tried other carriers but service wouldn't work in my area. My replacement phone is great. Easy to use. Easy to set up. I didn't have trouble with the service from anyone nor the carriers.

The two individuals were superb; they were knowledgeable and very professional. They helped me reactivate a replacement phone. The previous phone was lost/stolen. I liked the option of having them call me when I was next in queue instead of me having to wait on hold.

Customer service is doing a good job even when we're adjusting to new procedures from the pandemic. The online process was easy to follow. Did not have any difficulties filling out the information. I received my phone within a day and a half. Great service!

The customer service representative who helped me was extremely helpful and got the job done promptly and efficiently, she was also thoughtful and understood my need to have my equipment shipped thoroughly and accurately without any delays. I received my replacement order safely and without incident.

It was fast and easy and customer service was fast and friendly!!! I had to call to set up my phone because I’m not so good with those things, and the lady helped me out and was so friendly and made Sure I did everything right! I am happy with my replacement device as well

My phone stopped working. I filed a claim with Asurion on a Friday evening. They had a new phone in my hands on Monday with easy to follow detailed instructions. It was up and running in no time. If it had not been the weekend it would have been here in 24 hrs. I've had to use the service before. Always efficient and help is available if needed.

The replacement process was quick and easy. Receiving the phone was super fast. However for an older model phone (iPHONE 8) the deductible was almost just as much as the phone itself. We will not stop using ATT because of this though.

Asurion quickly sent me a new phone to replace the damaged phone via overnight (next day) delivery. I was back up and running with a new phone in a day or two. I was very pleased with the condition of the device and the timing in which it was sent to me.

Prompt and friendly service! Thank goodness I purchased the insurance! Right after I got my new phone and was waiting for my outer case to come in (we had to order), I dropped my phone on a concrete floor. It was shattered! Asurion replaced my phone in a quick and timely manner!

The replacement device came in the mail in a reasonable amount of time. Everything we needed for the new device was included. It was easy to return the broken device. It was easy to fill out the claim. Would definitely use this again if anything happens, no matter how small the problem.

Got good service and fast delivery and was pleased with the help I got. Getting help with the new phone the people was nice and pleasant to talk to and ask how my day was going. I would recommend them to my friends.

Service was great and fast. The service to set-up the phone was also very good., We had no problem shipping the old phone back. Everything was great with the service, setup and returning the old phone. We are very satisfied with the quality and service. Thank you.

It was fast, easy and the service was great when I had to call about the first phone showing up cracked. I appreciated the help I got. I always get good service when I need to use my insurance. I appreciate the friendly staff and the quick resolution. I didn't have to talk to someone or deal with it that long, that's how quick, convenient and smooth it was.

Very quick delivery of replacement device. Friendly, supportive customer service. Broken device was no longer available so upgraded device was offered. Deductible was high but a lot cheaper than buying a new device. I would recommend getting insurance on all devices.

No problems! I recommend Asurion be purchased with all cell phones for insurance purposes. I was able to receive the new phone, set it up and return the old damaged phone with no issues. I received communication for Asurion when they received the damaged phone.

Good response when I finally got to speak to someone. The automated answering wasn't useful at all because the phone screen turned black when I made a call. There should be a better option to speak to someone. Sending the defective phone back was easy.

All was great. I received the iPhone 8 Plus. in 3 days. I mention to claims my iPhone purchased had a black Otter case when stolen. She said she take care of that and then I received a plastic cover just not cool!! Thanks.

The protection plan I purchased from Dick's Sporting Goods was a complete waste of money. My bike tire needed repair during the Covid 19 shutdown and I was not able to get my bike repaired, due to store closures. The store I purchased my bike at cannot get the parts in due to higher shipping costs, so I have to wait 6 - 8 weeks and my insurance plan will be expired. I called Asurion to see about an extension due to Covid 19 and the representative said an extension was out of the question. Asurion does not have good customer service, you will be wasting your money!!!

Customer service was such a pleasure to deal with. I received my refurbished phone the next day! However, I do wish that you could offer an upgrade to existing phone with a minimal upcharge. I received the used iPhone 8. But I would have paid a higher deductible if they offered a newer phone.

Overall great service and quick. Even though this phone was just stolen today I do appreciate how fast you got it to me... I enjoyed it for the little time I had it though... I pray that I'm able to use my insurance again though for this misfortune I've been dealt.

Helpful & resolved problem. I had broken screen on I-phone and needed a replacement as soon as possible. I got the replacement phone quickly which was a plus. Also directions were helpful for set up of new phone.

I received my replacement device in less than 24 hrs! Outstanding customer service, even while dealing with the Coronavirus issues. Everyone I dealt with was very friendly and eager to help. They made this whole experience very easy going.

I broke my phone and needed it replaced. I have never filed a claim before and must say the experience was amazing. Very quick and also helpful/knowledgeable. The customer service team answered all my questions and my phone came the next day! I appreciated my deductible was lowered too, as we had never needed the insurance prior. It really helped me as we are strapped for money. I am so very thankful for Asurion and the help I received. I will highly recommend you to others and will definitely use Asurion in the future whenever a policy is possible to purchase. Thank you!

It was fast and very good customer service. It was just great. Thank you for your wonderful great experience and the way it just came really quickly and fast. You guys send the device are just amazing at what you guys do be amazing at what you in.

Very polite and positive group of people you all have working with this company. I would suggest hire more people like the ones you have. Make sure they are well taken care of. Your staff would hate to see good employees leave for lack of appreciation.

I was treated very good because I didn't know that after 60 days my claim would be canceled but I was given a second chance and I am ever so grateful. I would recommend AT&T to my friends and family.

The person that helped me was very knowledgeable of my concern and it really helped me feel good about my concerns. She was a very helpful and very concerned. She ask the right questions that I somehow forgot during the my report. I would recommend to my family & friends.

Everything was easy to take care of. Fast response times as well. Receiving my new device and returning the old one was simple and efficient. I believe the price of Asurion was fair and they allowed enough time to send back the old device.

I was very pleased with the efficiency and ease of dealings with this company. Although they send a refurbished phone and It didn’t perform correctly the replacement phone seems to be better. However, the service was excellent and I would recommend this company.

He came and was very nice. He was very considerate. Couldn't fix the phone so order a new one for me which I received the next day. First time I have every had to use the insurance but was sure glad I had it.

The only issue I came across was when filing a claim with AT&T. In order to complete the claim, I had to call or put a verification code sent to my phone. My phone was unusable, so this was problematic. Once I was able to file, the rest of the process timely and easy. Thank you.

I believe the process was fast and easy. I would recommend to family to make sure to get the insurance, again this was easy and fast. I loved it. Great job everyone. There are some thing I would recommend to the staff and that will be a little more clarification on the website. I did have to go back and complete the claim a week later cuz it wasn’t clear. Until I went back and I realize it wasn’t complete. But when I did it initially it look completed. The only thing I would change would be that.

The package and phone Arrived in perfect shape and super fast. The instructions was Easy to understand and the set up was also!??? Package had everything need to return the broken phone. Process could not be any easier. Thank you. Will recommend to anyone with broken phones.

I called to find out how to file a claim and a gentleman sent me the link to file online. I had an issue with filing the claim online so I called again and spoke with a lady who was very helpful. I’m sorry I don’t remember her name but she looked up my info that I had filled out online and she was able to process the claim and take care of everything! I'm very grateful her help! She made it an easy process and we had the replacement phone within a day and a half! Thank you so much!

I am grateful I have the insurance and my phone was replaced due to being stolen. I thought the police would help recover it cause there was a tracker on the phone and knew where it was but they refused and told me to contact the phone company instead. Asurion replaced the phone no questions asked and answered all questions I had.

My battery died on my Samsung. I filed a claim to have it replaced and received my new phone extremely quickly. I was very satisfied with the service. They sent me directions on how to transfer the data and followed up to make sure everything was going well. Very pleased.

This insurance product is exactly what my dream expectations are for insurance. We came on hard times with the phone and Asurion stepped in, not just to help but to get us quickly right back where we left off. We literally filed the case at 5pm And the replacement phone was at my door the next day. No gotchas. No let down. Thank you Asurion. The only surprise was the diminishing deductible. No claims in a year and the deductible was less than expected. Now I can put the pep in my step on that one!

The technician was super supportive. We tried everything that we could. I had to take my phone to AT&T because he said they could probably help me. The thing that was wrong with the phone was that there was a cardboard Sim card in my phone that I received from y’all. None of the steps that were given to me including, "Hey remove your cardboard Sim card and replace it with the Sim card from your old phone." That was a major mistake In my opinion.

Fastest and easiest. No hassle claim. Shipping was immediate and setup instructions was clear. The phone was carefully packaged. The shipping was excellent from the time the claim was placed to the time I received the phone. Return was also made easy.

Extremely easy to work with. Could not have been better. In fact I was surprised just how pleasant it was to deal with everyone I talked to. I without any question would recommend Asurion to anyone. If you want a hassle free insurance on your devices this a the one you want.

Fast service. Product was shipped very quickly and came ready to operate. I was very pleased with the ease of the process to replace my cellphone. People I spoke with on the telephone were very helpful and knowledgeable about what I needed and they know what to do right away.

Quick and easy. Deliver was basically next day and phone works flawlessly. Nice to have the insurance so when my phone messes up I don’t have to pay for a new phone. Service was easy and I didn’t have any problems.

Good customer service and great speed. Received my phone within days of making the claim. I really want to use this service again and they are very friendly. They have the best customer service. This was maybe the third time I had to make the order and they were very fast and they did not make a mistake so this is what you want.

The man I spoke with was so helpful and continued to try to help me even when the call got cut off - he did lots of research and kept persevering until my problem was solved. Very grateful for his help. I only wish I got his name so I could mention him personally!

I was able to file a claim easily on AT&T’s website, as well as have assistance with a virtual assistant who answered all my questions and concerns. The replacement device for my fiancé who is working out of state was within 2 to 3 days. I was very pleased that I was able to send the device to his job site in another state and he received it so quickly!

Once we finally got our claim approved we had our new phone within 48 hours thank your promptness... My husband is in telecom and at remote sites installing new cellphone towers and I feel much better knowing he has a phone that won’t fail him!

I liked how quickly my phone came and very easy to set up and return the damage device. The Customer service rep that help me set up my phone was great. Professional. I wish that my insurance was able to cover my camera being broken but other than that it was fine.

The lady that help get my replacements was friendly and quick to my needs. She guaranteed the phone would arrive by the next day. It sure did. The gentleman to set up the phone was Awesome, caring and ever so helpful he had to deal with this old lady and had patience. The experience was quick and great. Thank You. AT&T has a great team.

Claim process was seamless, and I got the replacement phone faster than I expected. Documents and box needed for returning the old phone was also provided and easy to use. If the return documentation is as seamless, this will be an overall great experience.

The lady that was helping was very courteous and knowledgeable and was able to provide me a solution to phone issue and making the replacement phone available immediately. I have used them also in the past and the experience has always been good.

Things were handled in a timely manner. Replacement device was in good condition. My phone screen was damaged and then all of a sudden my phone wouldn’t power on at all. I was able to replace the device for $150, which is better than buying a brand new phone.

New phone arrived within 24 hours of my request. Very Impressive! The package contained clear, simple instructions on how to transfer the data from my old phone to the new one. It was completed in less than an hour. I was very pleased with the service.

Got my replacement phone next day - included precise instructions for restoring all my info, including apps - took a few hours but eventually restored new phone with all content of old. System works perfectly, even though I'm a senior citizen (67) with limited techy experience.

Fast delivery and good rates and easy to setup. It was a great experience and I would highly recommended this coverage to a friend or family member. Thank you so much for replacing my phone. Once again this is a great service.

In general, the experience that I presented with my claim was resolved quickly and easily, I did not present any type of problem when contacting the representatives with you and they were very kind to solve my problem in a few words, very good customer service, total satisfaction.

Amazing service. Surprised how fast the replacement came. Thank you very much. Very simple to get but the activation was rough. It was a secondary line that did not have a code to the account. I had to go to the store and have them activate the sim card.

The rep I had over the phone she went ABOVE and BEYOND for me. A lot of back and forth but it was worth the wait because she got it done. Something I had been waiting for a few days she got done. I appreciate her so much. We need more reps like her.

Everything went great. I couldn't ask for more. The phone came to the house on time. Everything on the return was perfect. They did a great job. And gave me notice when they got my old phone back. The best anyone could ask for.

Great service. I actually went to the AT&T store. Very helpful. The staff at ATT have always been there for me any time I had a issue with my phone. I had a little trouble with wiping out all of my information.

Unfortunately not the 1st time I have needed to replace my phone. Just like the 1st time was quick and easy and the phone was here the next day. Also they sent me new headphones and charger. Took the stress out of bad situation.

This is not the first claim we have had to do on this phone and both times is has been fairly easy. This claim was easily done online and new phone came in a timely manner. It was nice to get updates by email about new phone being shipped and old phone being shipped back.

Great service from AT&T, quick shipping just in time before it drives me crazy. ATT has very nice and helpful staff. ATT staff also has a very patient staff. One thing though is when you guys have replacement phones we should have choices between 2 phones so if the customer doesn't like the first choice they might like the second choice. Thank you so much.

Had an issue online while trying to file an insurance claim, had to call and got to someone quick. The lady that helped me was very helpful and nice! Thank You for making it super fast and easy for me. Would definitely recommend this to anyone who doesn’t have insurance.

The phone in question was my wifes. Not mine. Her number **. I think it should be easier get service especially for senior citizens. Our next phones will be ones that if they quit working we can throw it away and just buy a new one. It would have been much cheaper.

As always, great and fast customer service. So worth having the insurance for when those times happen that you never can foresee. Replaced the phone so quickly and process is easy. Been using for many years and it's always been consistent. Highly recommend.

Thank you for your help with my mother's phone. Since she is 9 hours from me your attentiveness to her needs was very helpful. She received her phone and took it to the AT&T store in her town to get assistance with activation.

I had a great experience. Everyone I talked to was very helpful. I had a problem erasing my old phone and they helped me through that process as well. I would recommend AT&T and Asurion to anyone that needs a phone. Thank you.

They handled the insurance coverage professionally, and processed the claim with no hassle. Shipped new replacement device promptly, clear and upfront about all requirements, return instructions, deductible costs, and warranty on the replacement device. They were available 24/7 as advertised. The representative was friendly, mindful, and knowledgeable.

My new phone arrived on time and without incident as promised. I sent back the old one after following all the directions regarding set-up of the new one and mailing back the old phone. I'm so glad I had, and still have, this insurance!!

Quick and accurate. Thank you for not making me go for days without a phone. I hope you were careful, I got glass in my finger last time I used my phone. OUCH. The new phone is working great! I hope this one lasts a little longer!

Dianne and Guy

Asurion was very easy to fill out the claim online. The process from start to finish was very quick. We received my son's new phone the very next day. Love working with this company. I definitely would recommend this company to my friends. Thanks Asurion.

The speed was great. The first replacement wouldn’t power on even after being charged. 2nd replacement worked right out of the box. The only thing I would recommend is that the replacements be fully charged before leaving the facility and make sure they are fully operational...

All the representatives were knowledgeable and helpful. My only complaint was having to deal with multiple people instead of one person while phone was backing up or whatever. I would then have to call back and start with another person. Spoke with At least 3 different people.

Fast, great service! The new phone was received next day and the application was easy. Would recommend everyone to have insurance. Also the phone was the correct phone or equal to what we had. We should be able to insure phones with all carriers.

Asurion was extremely helpful from the initial repair appointment to the arrival next day of a new phone. Repair van came to my house, masked and gloved and determined phone was unable to be fixed. Immediately received email instructions for replacement and received new phone in less than 24 hrs. with complete instructions on activation. This service well exceeded any expectations I had. Complete satisfaction.

I got my device overnight. I was very pleased. I completed my claim online; didn’t even have to speak to a rep. & it didn’t take long to approve my claim. Everything you will need to send your old device back will be in the box with your new device as well.

Great service!!! I received my phone in about 2 days. Very efficient! I would recommend Asurion to anyone. People were very friendly on the phone. The directions were clear. I am very happy with the new phone. It is a brand new phone, not used.

The gentleman that I worked with for 1 1/2 hrs, was so helpful and understanding. He had to deal with someone who was very frustrated and angry...which I told him wasn't directed at him personally! He worked with me through a modem issue and he never showed any type of irritation or sarcasm. We worked through setting my new phone back to factory settings, then the entire set up. I wish I could remember his name. I talked with him Saturday morning 5/16/20 later morning.

Great service. Had a few issues with customer service over the phone, but overall it was ok. I would recommend to a friend/family. Been a customer with Verizon for many years now. Asurion has always been a very reliable service on getting me my replacement.

My phone stopped working during Covid-19, and of course I started to panic. The rep I spoke with was patient and made sure my replacement phone was delivered as quickly as possible. I was grateful for the fast and efficient customer service I received.

Thank you for being so quick! I'm very impressed with your great service. I needed my phone for work and with your easy to claim and tracking made my life so much less stressful. I received my phone in 24 hours. Thank you!

It was awesome and the experience was very quick and very easy. Very nice and considerate people to talk to on the phone and helpful. And the next day I had my phone. I would definitely recommend to my friends and family.

Once my claim was turned down will you receive the phone the very next day. That phone had a problem and we couldn’t get it to work. We called & Talked with a technician. He didn’t have any luck either. The very next day very received another replacement. It worked great. Very helpful technicians and very fast return. Thank you very much for your swift efforts.

I had a great experience! The web directions were detailed and easy to follow. Very user friendly! The process was seamless and people were very friendly! Shipping the device back was also easy and seamless. Overall it was a great experience!

Item was shipped fast and return instructions are clear as can be! The person that assisted me with my claim was both friendly and knowledgeable! The prices for the insurance monthly is totally worth it. I would highly recommend Asurion.

The first replacement phone seemed good for several days, then it began to have trouble. When I reported this, Asurion immediately sent another phone which is doing fine. Thank you for the rapid turnaround/The fee for the first phone was $99. But no additional charges were made. Thanks.

We had some trouble getting the phone connected to AT&T after transferring all the data. Your people helped me make the connection in no time at all. Great job and special thanks to the one who helped us. We would definitely recommend others for your service.

The young man who assisted me over the phone was awesome! Super helpful, polite, patient, easy going and friendly! We got disconnected before I got his name, but I wanted to give him props for being so great! Please tell him thank you from me!

Phone replacement came sooner than expected. The new device works beautifully and the reminders to mail my old phone back were very helpful. One of my better Asurion experiences. I've had a lot of negative moments with insurance claims in the past and this has helped shift my thinking.

When I called Verizon and I explained the phone battery had expanded they transferred me to Asurion. The service rep Lori was extremely helpful and explained everything I needed to do and was willing to answer all my questions. I also explained my personal situation to her and she was very respectful and professional and a joy to talk to!!

Asurion provided me with an Easy and fast service. Customer service was excellent and phone was received faster than I expected. Phone was received in great shape. Loved the service Asurion proved to me. I will definitely recommend them. I give them a 5 stars.

Great experience, really fast and convenient, thank you so much. The delivery of the device was very fast, the instructions provided were very easy. Also I like how you can file a claim using the Verizon app on my phone. That really made it super convenient. Thank you.

It was a bit difficult to figure out where to fill my claim from the AT&T site, but once I was at the right place, my claim was processed quickly and I received my replacement phone. Was sent right away.

Very quick and efficient. Everything was provided to complete the transaction. From sending the exact replacement phone to box and packing to return broken phone, including mailing label. It was fantastic. I would recommend getting insurance for your phone, especially if you have kids. Accidents happen.

Customer service was quite patient and kind understood my needs and was able to provide all the necessary information I needed to get a replacement phone. The phone was delivered within 24 hours. It was a pleasure to speak with him.

The compensation was as promised and the AT&T agent was very helpful in submitting the claim. The damaged old phone has been returned using the same box of new phone and return label provided. The old phone could not be activated so could not erase data and trust AT&T TO DELETE ANY DATA ON IT.

Our experience was amazing. With the guidance of Manuela at AT&T in Tavernier Fl it could not have been any easier. I am very pleased with your service and how speedy I received my new upgraded phone. I will definitely recommend Asurion to my friends and fan family.

Great response time. All the craziness, didn't do me from getting my phone in less than 48 hrs. I submitted on a Sunday got my phone Tuesday morning. I would recommend Asurion to anyone with an expensive phone. It cost a little bit but after having my phone ran over by a truck, received a brand new phone and an upgrade.

Very helpful and courteous. Had my new device shipped to me within 24 hours. I would definitely recommend them to all my family members and friends even my coworkers. Very helpful and made me feel good. Very glad I have them. Service is exc6.

Excellent service! I had a cracked screen on my iPad and I got sent a brand new one! Very pleasant transaction! I had no issues and was guided through the whole process step by step. I will continue to carry Asurion insurance on all my devices. I know I can count on them if something was to happen.

S8. Problem w/phone volume; could only hear via speaker. Rec'd replacement phone 1 day after filing insurance claim. Took my phone to local AT&T Store. Phone working in 1 1/2 days. Great service by AT&T and Asurion. Glad I decided to insure my phone. Service was great.

The customer representative was very pleasant and professional. She was also knowledgeable and helpful. She helped me understand all the intricacies of filing for a replacement device. Her help made it possible to get a replacement within a week. She was fantastic!

Very satisfied with the service. Replacement device which was actually an upgrade to the one that was damaged was received prior to the projected time. The agents with whom I interacted were courteous and very knowledgeable. I would having the insurance coverage in place on any device purchased. Thank you.

We sent a broken phone back but before that we received our new one. No problems. No hassles. Sometimes people have insurance to make things easy but when you make a claim, they make you feel like you did something wrong. This was not the case here. Thank you.

Great service, fast and friendly. Great response and a very happy customer. We will be recommending this to all my friends and family. Very impressed with the entire interaction, speed of service to completely closing the process with a perfect ending.

I had some bumps with my experience with Asurion's Tech Support. I made a final call after I got my new phone working and the tech representative was amazing. He not only assured me but also assisted me with additional items I wouldn't have thought about regarding setting up my phone to be automatically updated. I was grateful for his assistance!

The response time was quick and easy. I am very pleased with the person on the phone and how they answered my questions. They were friendly and concise in their explanations. I was pleased at how quickly I received the replacement.

The process to get a new replacement phone is quite easy to navigate. The phone came in the next day and Asurion's instructions made it easy to get the new one set up. I appreciated the email updates on the progress of the claim.

Excellent communication. The new phone works well and was set up, with a lot of help from a patient Verizon representative. Not sure why the deductible was this high for a cracked front screen. Thank you. Easy to process the return and was impressed with customer service. Patrick

My claim went thru fast and very much appreciate it. Have always received great service and thankful for this insurance!! Fed Ex had delay getting to us. Had to call for help to activate and need to amend claim. Please contact me by phone or email.

Easy form to use to request the new phone. It arrived quickly. The instructions to transfer data from old to new could use a bit more detail: Should the new phone get connected to the network first, or should the data transfer happen first? Should I finish the data transfer to new, or run the system update on the new phone first? There were a couple of other steps like that, where I had to guess what to do first. A couple of apps didn't transfer, but they were easy enough to relocate and install. Overall, I'm happy with the prompt service, the easy return of the old phone, and follow-up from Asurion.

These people are horrible. I paid 275 dollars for a replacement phone which shipped and was delivered the next day. Went to activate the phone. Took it to Sprint. They gave me the wrong SIM card. It wouldn’t make it receive Calls, texts or go on the web. Took the guy 2 hours before he got it to work then following that the phone kept going in and out of service. Then. It started powering down multiple times a day. They were supposed to send me a replacement for my replacement and it’s been 3 days. I’ve been hung up on several times and now I’m being told I have to wait for a call in 24 to 48 hours. Sad part is I had to go to my local sprint store to make the call to get another replacement phone that I’m still waiting for! Then I put a 50 dollar privacy screen on the defective phone and they tell me they can’t credit me for the new one. I have to spend another 50 dollars on. How is it my fault. You don’t test your phones before shipping.

The process was fast and easy considering we're going through an epidemic. Unfortunately, because of the epidemic, we were not able to get the product fixed in a timely manner which made us take the more expensive route. The product was exceptional.

The service was fast and easy. It was a great service to have. I was very satisfied with the device I received and how good the product was. I was so glad that I had the service because If I did not have it I would have had to keep the old broken one.

Phone was not working right. Call in. Answered a few questions. No real run around. Lots of help. Worked out great. Real quick delivery. Was hoping on a newer model phone but it was ok considering the situation. The rep was very helpful, stayed through the whole process. Thanks.

My experience this time was much better than my previous experiences. My previous experiences were lots of run arounds and hours on the phone. I called on a Saturday night, it was a fairly short call and had my phone on Monday.

Asurion delivered first replacement phone within 6 hours but could not activate phone... mailed that back and they replaced that with second phone by mail,,, because of Covid-19 things were a bit slow. Thank goodness I have had Skype on my Tablet for just such emergencies as between AT&T and Asurion there were many, many calls to be made and due to the virus everything was slowed down with no fault to anyone. All in all I was pleased with my results and service. Richard

I have to admit I thought that I was going to get a run around. The customer service representative was polite and professional and quickly set me up with a replacement phone. I'm so glad I took out the coverage, it was well worth it!

Overall, I'm satisfied. The Fedex delivery driver still left my package in front of my door and walked away when it clearly stated on the shipping slip that a signature is required. I'm just glad I was home to get it!

The whole experience was great. The only problem I had was when I was going through the process and I was ready to pay it was not going to that page and I tried a bunch of times. I had to call someone to do that part. It did not take long at all for the device to get here. When I had to call to set up the new device to my phone account it went fine.