Asurion Reviews

They did a wonderful job on sending my phone to me even though UPS delayed my package and I didn't get it until 2 days later than I was originally was supposed to. I wasn't too happy with ups with it.

After waiting for some time they finally had an iPad mini 4. I ordered it as soon as I saw it available. I would suggest them only if they carried the same item. The turn around is great. Cost you pay monthly is good but the cost to replace is high.

I damaged my device and within a couple days I received my replacement, the ability to perform the transaction online was smooth and easy and I had no issues getting my damaged device replaced!!! Thank you!!! Thank you. Thank you.

The process was easy. I did it all through the Verizon app. The phone came quickly and was easy to set up. I was very pleased with how easy the replacement was. The envelope to mail back the broken phone made it easy to take care of the return.

We had to wait on hold for an hour and 20 minutes. Very long time but when we finally got someone on the phone it went pretty fast. The person that helped us was patient and understanding. We got our new phone in two days.

Knowledgeable people; simple process; swift response. A few details had to be revisited, but then that should be expected. There was a message sent to me that I did not understand concerning storage, but that did not involve Asurion. Very quick process to validate the claim and record processing.

Wonderful experience from start to finish. Online to report, and chat help if you need it. Delivered very fast and constant interaction all the way. Really glad I had them for insurance covering my phone. Perfectly painless. They even upgraded my phone as none like mine in stock.

Prompt, hassle free service. Timely replacement and follow up. Process was very straightforward and simple — return procedure also clearly outlined. Good value for the money we pay for this insurance.

The turnaround was fast and easy. The return was easy. Instructions could be clearer. But overall, wonderful. Oh filing the claim was easy. Thank you. I had no problems at all. I have used this service before and that experience was great also. Well worth the money.

After I made my claim everything to do with getting a new phone went so well especially after the fact that my original claim was only to get my screen fixed, but when the technician accidentally broke the home button I thought it was going to be a hassle to get my phone replaced.

Getting the phone took a day longer than was said. I wish the cost was lower. But overall a very good phone. I would recommend to a friend. Don't know if they have the option, but would like to be able to upgrade to a different model.

My experience was great! And I appreciate the professionalism displayed by your company! You guys did a great job hearing my concerns and helping me out to get me a new phone. I ordered my phone Friday evening and received it Monday by 11 am.

The company called me and were very kind and assisted me with my issue. I am very grateful.

You guys did great, I am really thankful. Thank you so much for your service. I will recommend the insurance for everyone. I had trouble with phone like three times in the past and you guys helped me out each time I need help.

Great service, and quick delivery. The representative on the phone was helpful and courteous. Being able to get the phone the very next day was important and very well appreciated, especially on a Saturday. The FedEx Saturday delivery was quite helpful.

Smooth sailing! Had new phone within 36 hours. Did it all online! Quick and easy!! Return the device in the return envelope provided and dropped it off at the post office. Received an email from you when you received it.

My experience was effortless. I was able to solve my issue and order my replacement device through chat after my cracked screen repair disabled my ability to use my apps and swipe up on my phone. Everyone I worked with throughout the process was super helpful.

Very nice people on the phone and very helpful. They explained everything and the time frame and the process. The Phone came fast and the return process was pretty easy with easy to follow instructions. The actual changing of the phone to phone was a little difficult but I was able to figure it out in the end.

Great and fast customer service! Although not sure why the security questions asked had nothing to do with me and they asked me what was the address of the home my sister lived in over 10 years ago? Did not remember.

Easy, fast, and convenient. The site was super friendly to navigate and everything was super simple to do and understand. My phone got here the next day and the set was self-explanatory. I would definitely recommend this to anyone.

Had some problems with Apple but the ins. claim was fine, once I was able to submit the claim, received phone the next day and moved on. I've never had a problem with Asurion. Thank you, I appreciate my ins.

I found the whole experience to be pleasant and fairly straightforward. Made me very glad that Asurion was there and that I had the insurance. The online steps were simple and straightforward as well as their technical staff being professional, knowledgeable and highly competent. The only hiccup was the presence of 2 SIM cards which of course I selected the wrong one to install. Easy fix with the help of their competent technician. Highly recommend this service.

They were very helpful and very fast efficient delivery. I had my new equipment right away and instructions on setup. It was easy to get in touch with them and their staff was great even in the midst of a pandemic.

Super fast and easy to use the website! My delivery was so quick and it’s easy to ship back. The only thing I would change is allow someone to have 2 choices when replacing the device or offer a case for the device seeing as we have to replace that as well.

Very quick service. No issues or problems during shipping our receiving. Thank you very much. I received my new phone in great shape. There was always prompt communications from Asurion in regards to my replacement phone. Once again, thank you for your prompt service.

I have a friend who lost his job so I put him on my phone plan. He has been struggling with alcoholism, well he got drunk and burned his house down by passing out with a cigarette, it built up enough pressure that it blew him out his bay window and the phone burned up and you replaced it right away no question asked. Thank you. It is nice to have a company that treats you right and even promptly. Normal INSURANCE companies just want you to pay in and never have a claim and treat you like crap. So again Thanks.

My phone was delivered very fast and thorough. The replacement phone was great. Very satisfied with it. The replacement price was very good. The phone came new and in immaculate shape and working condition. The Services was very exceptional would definitely recommend this insurance to everybody that owns a cell phone in the planet.

Very pleasant experience, with customer representative. Explained about new phone that I would be receiving. I revived my new phone the following day and I am very satisfies with it. Customer representative deserves a pat on the back. Liked doing business with Asurion.

The services was great. The shipping was speedy. The replacement product works well. The delivery was prompt. Asurion service was is extremely reliable. Ordering the replacement phone was extremely easy. Having the insurance allowed was the ease and comfort in knowing that if something occurs with the phone a replacement will be available.

After the initial confusion with the claim it was handled appropriately. The replacement phone was mailed and received in a timely manner and as stated on the phone. I am happy with Asurion service and intend to keep on my phones.

Great customer service to have my phone replaced. I was told it would arrive in three or four days but the phone got there in less than 24 hours. The online portal was a little screwy so I had to call and file my claim. Other than that no issues at all.

Great. It was a nice experience. Customer service was helpful. Very fast shipping. I received instructions and the process was easy. My phone was stolen and I needed it replaced in a very fast manner as it’s a phone we use for daily business. I’m thankful to have had it the next morning. Thanks so much for all the help. I’d recommend Asurion.

I attempted to get the screen replaced but it was too badly damaged so I went forward with replacement. I was told it would be a long time on hold to speak with a representative but I got through very quickly!! Finished up everything online and got my replacement phone next day! Awesome job! And the instructions for transfer were so simple. Even me, a technically challenged person, got it done. Happy camper!!

I had to replace my phone because I dropped It and the back of the phone cracked. After a while it wasn’t working properly. I decided to use Asurion. The operator was very nice and explained the process. The process was very easy and I had my replacement the next day.

It was an easy transaction. Thank you. This was the first time I had ever made a claim on any phone plans I had had. It went very smoothly. The only thing I had was there were 2 sim cards in my box but the ATT store help me on that.

Fast shipment and great customer service. Agent was very patient and willing to help. The return of old phone was easy too. The process was very fast. I would use this process of replacing a phone under an insurance claim again.

I could not believe how fast replacing my phone was, thank you, I am very satisfied that Asurion was able to satisfy my needs as soon as possible. Thank you Asurion for being our insurance for our carrier, I'm very happy that my cell was replaced as soon as possible.

When I first received my replacement phone I didn’t know that I would have to call in to activate my phone. The representative that assisted me in activating my phone was extremely helpful and friendly! She got my phone on and working in no time and gave excellent customer service!

Ordered at 12pm. Got my phone the Next day at 10am, extremely satisfied!!!! Couldn't have had a better experience. I was so surprised when I right away got the tracking number. Thank you so much!!!! Really worth getting the insurance????

Service was quick and set up of phone was simple. Everything need to return damaged phone was included. Order placing was worry free. Great customer service given. Person listened and took everything I was concerned about into account. When I said my husband needed his phone for work she assured me the phone would be there the next day and it was. Thanks for all your help.

The associate who helped me was very nice and knew exactly what to do to handle the situation. I received my replacement phone within 2 days. The instructions were easy and simple to follow. I definitely will recommend Asurion to anyone.

Waiting on my replacement I didn’t know when it would show up. Got my replacement ASAP less than 1 whole day later. Set up was quick and easy. I would recommend anyone lot get the added insurance. After setting up the replacement phone, it worked like a charm.

The lady that helped me very pleasant and helpful. Made it easy. She needs a pay raise. Best help I ever spoke with on the phone. Could understand every word she said. Perfect English. She made me feel like I wasn’t getting ripped off or paying too much for a second phone that’s a upgrade.

The replacement of my son's phone was seamless. Once the claim was approved, which was right away, the replacement phone came quickly as promised. My son was able to set up his new phone with no problems. It was a painless process. Thank you.

Very helpful and easy with an expedited process. Received phone when and as promised which seems to be in good working order. Will package up old iPhone and return with the mailing material provided. That's it!

Very helpful staff. I felt that the process was made a lot easier by your knowledgeable staff. The replacement phone was send to me promptly and your staff help me set it up with a lot of patience. I appreciate all the help.

Phone came very fast and phone operator was great. Problem was the wait to talk to someone. Also, I am a ATT FirstNet customer and was sent a new SIM card for regular att. Other than that good service. Phone came very quick.

Super easy navigating the process. When my protection plan battery replacement resulted in other malfunctions (wireless charging stopped working and the volume down button stopped working too) I reengaged and I was quickly provided a replacement device. Super pleased. Thank you!

Fast service, and very informative when speaking with customer service. I think that this is a good company and awesome product. I will not buy another phone without purchasing insurance to protect my device. Thank you and please continue to do good things for your customers.

Very good customer service! They took care of everything in a timely manner. The representatives were very helpful and thorough. Also the phone came into a timely manner. This is not the first time I've dealt with this company, great products as well.

I couldn't be any happier with the service I was provided and it was made to be very convenient. The turnaround time to process my stolen phone was fast and easier. Thank you for getting my phone back! I'm definitely recommending you to friends and family.

I was so excited to get my new phone!! The rep that I spoke to said they didn’t have an 8+ to replace my old one and gave me an 11 as a replacement for FREE!! I can’t thank you enough❤️!! I absolutely ❤️ It!!

I had a really good experience. Everyone I interacted with on the phone was friendly, professional, knowledgeable and helpful. My claim was resolved quickly in the time frame I was told to expect and to my satisfaction. Great customer service.

My experience with Asurion was friendly, professional and extremely helpful. It took away any stress in having to set up my new phone from the cloud since my old phone would not function at all. Two suggestions: (1) Add a description that phone is totally inoperable in order to transfer info and (2) old phone unable to Delete personal info - please remove all stored info. Also, deductible is too high. $125 for a replace iPhone 6 Plus. Ok if newer phone replacement. Thank you.

The service itself was great, especially when I was able to get the case started. The problem however and the reason for 3 stars is the website. I attempted to get a case built several times and with several different browsers (Safari, Chrome, and Firefox). All three had problems moving from one screen to the next. In the end I gave up with the website and just called in, which took about an hour to get someone on the phone. The service itself is great!! It's getting the process started that was very frustrating and a bit of a nightmare. You might want to look at your website and make sure it's working properly.

Great service and very good customer service. Help us with the claim. Phone arrives on time. And the process of activation went smooth. Thank you for your services. The phone looks like brand new. Very happy with this service. My daughter was excited when the replacement arrived.

Contacted Asurion to claim damaged phone. Provided required information on damage and approximate date. Asurion responded by sending replacement phone next day with instructions on how to handle transferring data and how to package and send damaged phone back. This was done and replacement phone is functioning as expected. Thank you for being very responsive to our problem.

Everything went great. My grandson damaged his phone or playing outside during the coronavirus epidemic and he fell and broke the screen on his phone. I forgot I had insurance and call Verizon. They gave me the number to file a claim and after that everything went smooth. Two days later my grandson had a new phone and was able to keep his parents and me and his grandmother from going crazy. Thank you.

I tried to do my claim for a lost phone online. However, a code I needed to continue the claim was only able to be sent to the lost phone, there was no other phone number option. So I ended up having to call and make a claim. The claim was easy and the lady was able to send the code to my email. The associate was very helpful. Got my new phone fast and associate was very helpful activating the new phone.

Was not able to connect to internet. Took it to the AT&T store to have the phone checked. They were not able to fix it. I was reminded that I had the insurance and that I should report the problem..

Asurion has always been dependable and quick in the process for claims. I have four lines under my account and have had all my problems resolved. I have been an AT&T customer for many, many years and have always had good results with Asurion.

The phone in function good so far. I hope it keeps working well! Thank you. When I talked to your associate, it was good and she help me very well. You sent the phone so fast, and it was really nice!!

Fast and honest just like they said. Thank you so much. Even faster than ATT itself, received a phone from Asurion faster than from att but ordered the same day, att was all messed up and never came actually, thank you guys so much.

I had lost a phone. Replacement was easy and smooth. Phone came in 2 days and Protech helped get it activated very quickly. I upgraded to the better insurance plan. Very pleased with the customer service. Online claim file was pretty simple to use.

Was terrible at first. On hold forever. Cut off 3 times. But once I got thru to a young lady who stayed on the line until the warranty dept actually picked up. She was spectacular and then the warranty young lady killed it. So would have been 5 except for the 3 cut offs on transfer.

Asurion has always been courteous and helpful when I have called in for help. They are very quick on getting the replacement item out within a couple of days and email me when the broken item is received. Thank you for your great efficiency.

Got a replacement phone immediately Iike a day or 2 Later and was easy to set up. Called Asurion just to ask one more final question on returning old phone back. If I can set up a new phone anyone can. I’m just glad I had insurance. I don’t like the fact that it cost me 112.00 plus dollars for a refurbished phone.

Was unable to change my email so the process was a little complicated with having to contact my email administrator from 5 years ago, but other than that, the process was simple. Customer service was better through AT&T directly but the Asurion customer service was adequate as well.

All I need is for them to replace a lost phone and fulfill their end of the contract. But, ‪Every single time I call it is another problem with this “insurance” company! I have updated my address 3 times with different reps and they still don’t have it correct! I’ve uploaded an Affidavit and a picture of my State ID, and now I’m told that I need to upload the exact same items AGAIN!! 6 times I’ve called, gone to the @Sprint complete app numerous times, and gone to phoneclaim.com/sprint Lord knows how many times without resolution and every time the rep seems to care less about my frustration.

My customer service representative was Larry **. Did a wonderful job in getting me back in service with a phone after something happened with my phone being lost or stolen. He was really a nice person and knew his job.

I’m very happy with Asurion. Very polite. Very happy to talk to. It was quite service. I received my replacement phone within 24 hours it was easy to turn on. You customer service was great. I’m happy I have insurance.

They were unable to fix the issue with my phone, so I received a new phone for the price of the fix. Receiving the new phone was quick and easy. The whole process from initial notification to receipt of my new phone was less than a week. Everyone I dealt with was knowledgeable and pleasant.

The process was so quick and easy. Had a new phone within a day. Extremely knowledgeable and friendly IT personnel. They also helped me keep my current number and showed me how to reinstall my applications from my old phone!

I’m 100% satisfied. It was a quick and easy process. I had a replacement the next day. Very clear directions and can’t say how beyond happy I am that I had this insurance on my device. Will definitely use again if/when needed!!!

Excellent Service. We were Very Pleased with everything. We highly recommend this company and their service. Prompt and Professional. We got a new phone within days of placing order for a replacement. They kept us informed of everything while it was being processed. Asurion, Thank you for your services. #1.

Wonderful service. Received the phone the very next day!! Couldn't have asked for a better experience. Did this online and was easy to follow and submit. Able to stay at home and complete from the comfort of the couch. Thanks for a great experience.

This is the best insurance plan on the market! It's quick, it's easy and it's fast! This phone is used for company business and it's important that we are available 24/7. This plan keeps us connected! Thanks for keeping us going in a fast paced environment.

Replacement Insurance department had great customer service! Patient, helpful & understanding!!!! This is why I gave 5 star rating. Thanks again!!! Better than Verizon wireless customer service, which always trying to push the customer to talk to an automated machine.

Was skeptical about receiving a a replacement device that wouldn't work. The one that came looked brand new and works great. Thank you.

The service rep on the phone was amazing, best that had ever helped me. She gets 5 stars plus! I did not wait long for help, and once we started the process it was fast and easy. My phone was here the next day, and return was simple.

We received our replacement phone within a few days after my wife dropped her phone and cracked the screen. The process was completely trouble free. I am generally skeptical of insurance on electronics, but Asurion does it right. Thank you,

I am very pleased with the service I received from Asurion. The lady that helped me was very courteous and helpful. She was also very knowledgeable and was able to answer all my questions. I will definitely recommend your service to my friends and family. Thank you again!

Prompt. Accurate. Great service and understanding! Any time I have had to use this service they have always gone above and beyond and is the exact reason why I keep insurance on my phone! Yall are amazing. I tell people about this service all the time.

Received in perfect condition and glad to have replacement phone. Having technical issues with phone after it fell and cracked screen. Phone was starting to get glitchy and not able to do anything at all. Would have to turn phone off and on to be able to finish anything that needed to be done.

I had a very good experience. My request was completed quickly. I got my phone the next day. The directions were simple and easy to follow. Returning the old phone was a simple process. Overall, excellent service. Thank you for your services.

Very smooth transaction. Easy to get replacement phone and it arrived quickly. Only problem I have is that I feel the deductible was too high. I have not had to use insurance to cover this phone in the past. I would have liked to have seen a bigger discount on the deductible.

I was very happy with Asurion’s service and quick turnaround time. It was the first time that I have had to file a claim. It was fast and simple. The phone arrived In two days. I have to say that I was hesitant to pay for the insurance in the beginning, but I’m sure glad I did now.

I dropped my phone in the water, got online and completed the forms. Two days later I had my new phone, switched sims cards and was done. So quick and easy. I mailed my old phone in with the prepaid shipping label.

When I was talking on the phone, many of the people would tell me I was fading in and out and they could hear my echo. It was frustrating for both of us. I kept repeating myself and they kept saying they couldn’t understand me. Finally, I contacted Asurion and received a better phone.

I filed the claim for my phone at 5 pm on Mon, Tuesday morning my new phone was at my door! Super fast delivery, really easy claim and setup process, and great service! I would definitely recommend this this to my family and friends.

Damaged my phone which was insured and got replacement within 48 hours. Took to the AT&T store and Christian was extremely helpful in getting my new phone activated and all date transferred over to new phone. Was concerned about not being able to erase data as previous phone would not work at all so unable to clear phone prior to shipping. Called AT&T and they were able to guide me through process to delete the old device. Good job!

She was very helpful and walked me through resetting my old phone. I did not have to go to the AT&T store. I was also having trouble setting up my watch with new phone and she was able to help me with that too.

Great experience in Asurion replacement of my damaged device. Prompt and courteous staffers took my calls without delay. Will stay with this company for sure and recommend them to my family and friends. Thank you, Asurion. Sincerely, Teresa

Son's phone was stolen. I’m on Memorial day, I was able to process a claim and get a new phone within two days. The Asurion rep was very helpful getting a new phone set up and on suspending the account so he could use it. It took a while but he was very patient, greatly appreciated.

Excellent service - extremely helpful and quick to complete my claim and I received the phone within 2 days. I am so glad I bought insurance. My phone was only 3 weeks in use when I dropped it in the lake. Everyone I spoke to was informative and helpful.

The technician was great about communicating arrival time. Both customer service reps I spoke with were extremely helpful. Ultimately my device had to be replaced due to a defective part and arrived by FedEx the next day. I was very pleased.

I appreciated the online help that walked me through the setup steps. Also the chat feature for set up was helpful when I needed assistance. Eli was very helpful. The return process with label and tape included (awesome!) was easy peasy!!!

I've paid for insurance for several years and am dissatisfied that deductible is so high. $200 is too much for a refurbished phone, but I had to have it so that is what I am paying. Persons I spoke to by phone at Asurion were helpful.

I filed claim, got replacement in two days. Thanks for everything, you were quick, efficient. I will highly recommend you guys to my friends. I even filed on holiday and it didn't matter, you still took care of everything. I sent phone back with you paying postage so I didn't have to which is great.

I received my equipment as promised on time. Very pleased except I didn’t get a new sim card so the store gave me one at no charge, my older tablet had a rubber cover and we didn’t want to take it all off to find the SIM card! No problem though. Thank you!

Great, expedited service. Easy online access for submitting claims and checking on updates. The customer service representative was also knowledgeable and polite. I would recommend Asurion to anyone I know. The phone arrived quickly and setup was a breeze. No issues.

This process was very simple, contacting Asurion via the internet and texting back and forth made my world easy. In the words of Office Max "That was easy". I was thinking about cancelling the insurance for my phone, I'm glad I didn't. The difference in price for a new phone and the deductible is huge. I'll pay $149 vs $1K anytime.

Great customer service! Prompt delivery! Thank you! Awesome job! I was pleased to be treated with such courtesy and professionalism. We appreciate the speedy response and great concern you had in addressing our issue. Thank you again for your great customer service.

Had a great experience with Asurion, Fast service and easy fix. Just did it online and had my replacement next day. Best money I ever spent, ATT e= was very helpful with getting my new phone activated and back to business.

The replacement device came quickly. It was ready to migrate all my information over as soon as i got it and it was full of instructions to make it easy. After everything was migrated over i was able to get the device sent back off without issues. I really liked getting an email that said the device made it to you.

Phone screen cracked in several places, back of phone cracked also, pieces of screen were coming out. Asurion was there to help. Quick service and shipping, even in the midst of a pandemic! Also, appreciated the email updates. Thank you, Asurion!

Process was quick, easy and painless. The deductible made it easy to make the decision to file a claim. Being eligible for lowered deductibles because of fewer claims was a nice added bonus. We will continue to use Asurion mobile insurance.

My phone started glitching while I was ordering a pizza. I submitted my claim online and was approved within a day or two. I was super excited to see a BRAND NEW PHONE and not a refurbished one. I’m beyond happy! Thank you!!!

Had a great experience with setting up a replacement phone in the evening (around 9 pm) after I received it. He was very helpful, courteous, and knowledgeable, and there when I needed it. I wasn't able to set up my phone on my own because my previous phone wasn't usable and he was able to get me set up easily.

I received my phone in 2 days and returned the broken phone easily. The discount for not using my warranty was nice and a surprise as well. I will continue to use Asurion with my AT&T plan for my wireless insurance company.

Very timely with my Order and very professionally handled from the beginning till the end of the entire process. Placed my order and two days later I received my new device along with all the instructions on how to return the old device.

Everything worked out great and the service was very professional. They kept me updated and very well informed about the shipment of the device which was very helpful due to the pandemic that is going on today in the world.

Quick and easy replacement at a reasonable price. We were skeptical on purchasing the insurance, But is certainly paid off. Only problem was we could not recover some photos, but everything else worked out fine. We have no complaints. Delivery was less than 48 hours.

Had a pleasant experience with tech support. I could not get my son's phone set up and the customer service rep was very patient and pleasant and helped Me step by step in great detail since my son was In another state and I had to communicate with my son to get phone set up via email communication.

Lost phone replacement is in excellent condition. Like the fact it was easy to upload passwords from the CLOUD and to get new charger with the replacement phone. It seems to have a better battery and screen than the other phone Apple wants me to upgrade but I DONT. See the need to.

I have been with Asurion for about 11 years now. They have always been fast, helpful, and have never had a problem getting good service. I got this service because I have paid for a phone for my granddaughter, and it has been a life-saver for us. Thank you!

It was easy and fast and the staff is very helpful. I have used your service several times and never had a problem. Great customer service!! I am happy that I can make a phone call and talk to a real person. Never get rid of that part of your service! Great job!!! Thanks.

Phone was stolen. It was great to reconnect to family & friends within 24 hours. Ordered replacement over phone. The person was helpful getting me to the right department & Ordering my replacement phone. Thanks for the help.

Fast service to the issue I have... Only thing is this is the second time I was issued a used phone... I know the girl I spoke to requested a new phone for me. It was expedited quickly which Is appreciated.

The staff was excellent to work with. When people called me on my original iPhone I had a hard time hearing them. The replacement iPhone works great. Your staff was helpful and professional. Everything went better than expected. Thanks again for your service.

Hey I got no complaints,,, I had an awesome experience with the whole ordeal. Thank you so much for the experience and I will continue insuring my devices with theirs company. In the future I'll be referring you guys. Thank you.

Very helpful and got my phone out the next day. I am extremely pleased and I Thank you so much. I happy to know you will be here the next day if something like what happened, happened again. Great service.

This is the 2nd time I’ve used our insurance through Asurion and both times y’all made it happen so quick and got us back working with very little downtime. Thank y’all again!! We will continue to use y'all's services.

Service was prompt and above expectations. Glad we had the insurance with Asurion. We will be keeping it. The replacement phone was above expectations. I think Asurion could teach other companies a little lesson on quality service. I wished everyone was as devoted as Asurion.

Dropped my iPad and shattered the screen. The person at a Asurion was very helpful and replaced my iPad within a couple days. Would highly recommend having insurance on all your devices because when the unthinkable happens they are truly there for you.

Just wish the first replacement was good. Was painful to get the second after first was unfunctionable. Otherwise the staff was great to work with and they were very pleasant and knowledgeable. And it's great insurance. But have to say this happen with last replacement where 1st phone was a defect.

Everything went smooth, hope not to have to use the insurance again, but it was nice to have. Got my phone in three days even with a holiday. Thank you for the fast service, I am very happy with this service.

It was so easy to file a claim online! The phone arrived so quickly. It Thank you Asurion! I am a very satisfied customer and am happy to continue to do business with you all. I would absolutely refer you guys to a friend and recommend that anyone with wireless service should have Asurion!

With Asurion insurance I received my new phone next day delivery with instructions on how to set the new phone up and to transfer all my data and apps. Thanks for the prompt response and delivery. Everything was communicated through email and the people very helpful. Thank you very much!!

Replacement of my iPad was quick and easy. I had to wait a few days before a comparable iPad was available but was kept informed during the delay. When the iPad arrived, There were clear instructions on what I needed to do and easy to use mail back instructions.

Asurion quickly responded with a new phone the next day after the claim was made. They provided easy and complete instructions on how to set up the phone and how to return the old phone. Plus, they informed me when the old phone was received which was a big relief to know.

My husband filed the claim and the phone arrived on Sat, I think, my phone arrived Wednesday. It was easy to set up, only problem I had, is getting and deleting personal info off my old phone???. It is stuck on the Att logo. But your part, was great.

I had a cracked iPad and was able to replace it with the next level up ipad. I still had to go into the At&t store because the ipad delivered to me had no SIM card! But from Asurion's end - I was taken care of.

Everything was great! My phone came quickly and on the time it was supposed to. The representatives I spoke to were very helpful and polite. The only complaint I have is that if I have insurance and the phone cost me $250.

I had two replacements with 1 week, both ended up being handled very well, all is good. One was a new phone replacement and the other was the replacement of a replacement phone. CS reps were very helpful and nice.

I love how fast I got my replacement phone, who can live without one these days. I had a problem and it was resolved. The person I talked to was so nice to talk to and understanding of my situation. Thank you.

Cracked screen late in the day. Received replacement phone the very next day. Crazy low deductible. Happy to work with them again. Hope I don't need to, but glad to know they are there. Great service and very easy interface.

My Equipment was shipped and delivered quick and process was smooth and easy. I would recommend Asurion to others for phone coverage. Phone arrived as expected and package included return box with postage-paid label already attached. Great experience and great customer service.

I was very pleased with the quick response to get a replacement phone. It came the very next day. Very happy! Went to my local Verizon store to have the phone set up so I wouldn't mess anything up. But I think it would have been pretty simple to set it up myself as well.

Your response was fast and helpful. We received the replacement phone on the date promised, and set up was easy. You also communicated clearly through the whole process. I'm so glad we purchased the insurance. It is well worth it.

Extremely fast shipping, product was delivered right to my door securely. Great replacement product. I would definitely use again, but hopefully won't need to! Product arrived as expected. No issues with box and was easy to activate on my own. Thanks!

I dropped my phone in water and I did the rice thing but that didn't work and so I had to replace it by filing a claim with Asurion. My phone was replaced within 24 hours and I had no hassle putting in my claim with Asurion. I would recommend them to anyone. Everyone was extremely helpful and very polite over the phone.

It was easy. I went to the store with my claim, they had me wait in a socially distant way for the rep. The rep looked at my phone determined the issues and determined there was more wrong than I thought. She helped me complete the claim to get a new phone. It arrived a few days later and it is all set up now. I will be mailing the one back tomorrow.

Customer service representative was very professional and I received my replacement phone the next day. I would definitely recommend anyone that has a cell phone pay the extra fee for phone insurance. It will be very beneficial in the long run.

Great Great Service in a exceptional manner, replaced with an great phone, delivered when they had promised and was helpful in answering any and all questions and concerns we had, they are keeping their reputation as agreed upon on this phone agreement- thank you.

A quick online claims process and my new Apple Watch arrived the next day. Dropped the old broken one in the return package provided and Got an email notice when it was received. Simple. Even for a clumsy old low tech guy. Had a claim a few years back (broke my Apple Watch that time too) and did not like the paperwork which I thought was unnecessary. This was much easier.

I was pleased with how easy it was to get my device replaced. The process to submit my claim was very user friendly. I received my new device in a timely manner. I will recommend Asurion to all of my friends.

The process to get a new phone after mine was stolen was quick and easy. It took a few days, which wasn't the easiest to not have a phone, but it was a holiday weekend so I received it as fast as possible.

My experience was Great. Once my claim was called in everything was handled very well. From there it was simply a smooth process. Even though my lost happened at the time of a holiday. The customer service representative ensured me my replacement would arrive on Wednesday and sure enough, it did. I would definitely recommend my family and friends to make sure they’re covered with Insurance from this company.

Went smoothly. The only negative was they made me turn off my iPhone Locator and reboot my phone before they would send the replacement. I could use my phone with the broken screen but once I rebooted it I was unable to enter my PIN code therefore I was completely without phone until the new one arrived.

It was fast and pain free. The customer service was excellent. I received my phone in two days. I would definitely recommend everyone to get insurance with Asurion. You will not be disappointed. I would recommend. As a matter of fact I have recommended several friends.

I have had nothing but good experiences when calling in. Everyone is friendly, knowledgeable, patient and thorough. When a person has an issue they usually don’t want to make that call. Not Me. I know I am going to have a pleasant person on the other end of the line. I appreciate you and your services. I highly recommend you. Thank you.

As soon as we discovered the problem we Immediately contacted Verizon about the problems we were having they then recommended Asurion since We do have warranty. Within a short amount of time we received a new phone little deductible. Our service was very good. Very satisfied.

I did not have to go to the AT&T store to take care of. It came right to me faster than I thought! Easier to switch than the last new phone I got at the store last time. Very explanatory instructions. Came with free return shipping and instructions.

My phone came the next day and was a definite upgrade to my old phone. Activation was very easy. Customer service associates were very helpful. Thank you Victoria. Tou made the whole experience seamless. I would definitely recommend this insurance.

It was difficult to get the back up done as the stores are closed and unable to assist... I ended up having to increase iCloud storage to accommodate. But the ship back went smoothly once that was done. The SIM card needing to be activated was the only thing that was not clear in the instructions. I ended up leaving the house and wifi only to find out I had no data or phone service. I was able to correct that once I was home.

Every representative I spoke with throughout this particular experience was friendly, polite, and patient. Oh, and helpful. Needed to replace an iPhone and everyone helped with all the steps and the whole process. Was able to get us a new phone as fast as possible. Thank you.

Always fast service. Never a problem with filing a claim and the phones arrive as promised in about a day or two. I always protect all my devices. It's worth it. I recommend anybody that does a lot of traveling or is very active protect your phone.

This was quick and easy! Submitted a claim. My Apple iPhone came in less than 48 hours with package to mail out damaged phone and a new charger (always great to have an extra). Got an email confirming phone was received. Case closed!

Very helpful and very easy! Just went online, filed my claim and made my payment. They sent the phone and within the next day or so I got it. Easy instructions on setting it up and very convenient with envelope in packaging to send the broken device back.

The online process was very easy to understand and to do and my phone arrived exactly when it was supposed to, I was very happy with my whole transaction. Obviously not that I had to replace my phone but Asurion made it as painless as possible.

Thank you. This has been a long process. My daughter is happy but I dont feel that I have been represented fairly. I have been paying for this phone for 4 months and we had no replacement. No one called to ask why the phone line hadn't been used. I need I need compensation on my bill for the months I didnt have the phone.

Great job! I was very satisfied with the experience and the speed in which I received a new phone - I did not like how I was to be charged an extra 40 dollars per month when I already had insurance on my phone though. Other than that I am very happy with the experience and would do it again.

Phone was dropped and entire back of phone was broken, I was able to pay my deductible and have a new phone sent to me. Set it up and returned, in a prepaid envelope, my old phone back to you. Was very simple and easy.

We got the phone very quickly which was nice. But the instructions on how to transfer stuff over were a little confusing for me. There was a piece missing for the cord that was sent to connect two together so I just took it into my local AT&T office and they transferred it over for me.

It was fairly easy to use the online system to open my claim. I did have a small issue when uploading documents, but overall I was very impressed with the service. I had my new phone in about 24 hours.

It took me a lot of calls to complete my order. Everyone was very friendly, I think it just the way the system works. It was finally handled and I appreciate their efforts to stay with me during the process.

The mobile transfer the phone said to us did not work. I use smart switch and it worked the rest was easy. The j3 phone had issues that made things harder to transfer to the new device. Thanks for the help.

Great service no hassle very fast delivery. In today’s day and time I was pleasantly surprised with the ease of ordering and speed of delivery. The follow up is also nice. Needless to say I’m very pleased overall with Asurion.

Thank you for helping me out with get a replacement device, every time I had to call the person who help me was very nice and had good customer service. After everything that was needed the device was shipped out fast and was received in 3 days.

Great service and explained in full what we needed to do when we received the phone to set up and then to mail back. You guys are great and professional. The directions given were easy to follow and do with our new phone. Keep up the great work and always a pleasure doing business with you.

This was the best experience I’ve had. It was so easy to get a replacement. Also it doesn’t hurt that I got a better great price for the phone that was replaced with my old device. Thank you so much for this.

Asurion was awesome with handling my phone issues. Received the replacement phone in a timely manner. Having the insurance made it worthwhile. I've been a customer with Verizon for over 20 years. Very satisfied with the service Asurion provided. Thank you.

Customer service was very nice and pleasant. He understood what I was talking about when I told him my battery would not keep a charge and they didn't have batteries for my phone, so when I called in I received my phone the next day.

Claim was simple and got my new phone in a timely manner! The extra verification step was also great and made me feel like it was according my account from fraud, so thank you. Payment options was also a plus setting that most people don't have the funds right away to pay up front.

I can’t believe how easy it was to file a claim!!! I got replacement phone within days!!! Thank you for the fast friendly service, both reps that I talked to were friendly professional and helpful. Sending the old phone back was easy and not diffcult at all with label provided and even the tape to seal the box.

I found it better when I called in (and waited for a while) after initially starting with on-line system. I had questions which the on-line system did not provide a method to resolve. Customer support person was able to pick up where I left off. I received the replacement phone the very next day. Customer support person was very helpful.

The process was very easy, from filing a claim to receiving the phone. The customer service was great & I had my new phone a day or so. I was very happy with the whole experience. Asurion has made their process a smooth easy to do process.

The tech didn’t show up to fix phone. This has been the second time a tech hasn’t came out or even call. Both times that I called. They were able to send me a new phone the very next day. I say that gets them a wonderful review. I surely appreciate that!!

I always recommend this service to friends and family members. This service has delivered the product quickly. It is easy to file a claim with l no problem. I am thankful to be able to have this service and would like to continue on having it in the future.

Everything went very smoothly with our claim. My only complaint was not with Asurion. It was with FedEx. FedEx delivered the replacement to the wrong address and we had a difficult time with them. Lucky a neighbor brought it to us a few days later.

Next day service even during the pandemic??? AMAZING! I had my phone the day after I reported the problem. I was so stressed out about it. The entire process was easy. They did not make me jump through hoops to get it.

You guys are the bomb. The services were awesome. I would recommend your services to everyone. Your Rep from The Tallahassee store, Jeffery **, he was a dynamic sales person. Very intelligent and knew exactly what he was doing. Very educated and knowledgeable of the products. I speak very highly of him.

I processed a claim with Asurion, and paid for the expedited next day shipping. The next day I call because I didn't received my phone, only to be told I had to wait the holiday weekend. I was assured several times by a supervisor that my phone would be delivered. When my phone still didn't come they then claim that my account is stuck, and they will have to wait for IT Department to look at my account but that will not be done for 24-48 hours. After IT looks at my account, the phone will either be delivered or they will tell me what we can do. This is COMPLETELY unacceptable, understanding the Panademic, but there needs to be a better process to assist customers. Waiting a week without a phone nor answers is not good customer service nor is it good business.

My phone was stolen and I didn't know what to do. I called Asurion. They were very nice and did their best to get me a replacement phone. They asked me several questions. I received my phone replacement within 2 days of the request. Thank you Asurion.

Everything went as expected. Good job. This is the second time I’ve used Asurion and they have always been great. Deductible is very high but they have great service. Should get a break on deductible after 2nd use. I would definitely recommend them to my friends.

My son is super happy that his replacement phone arrived as quickly as it did. We truly appreciate the customer service that we received from start to finish especially during this Covid 19 pandemic. Thanks for your awesome support. We are very happy.

Was troublesome to try and resolve my issue at first, but I got transferred to the right people and they helped me out and got everything taken care of. Also got my fee waived due to the unfortunate inconveniences at hand.

The lady that helped me was the best. I couldn't have ask for anyone better to answer my call. All my questions were answered. The lady accomplished in one day what I've been trying for months to get done. I had started this process a few mos back and had to be out in a coma and wasn't able to compete the process. The lady sent was alright but he definitely the best that you have to offer to your customers. There should be many more like the lady that waited on me because my experience with her was the best that I've had in a while with AT&T customer service.

I spoke with Kylin in customer service who was very polite and professional. Kylin was very helpful and explained everything regarding our phone issue. It was nice to speak to someone friendly especially during this pandemic. Thank you Kylin for your help! Great job!

I called to get info on filing a claim. The representative gave all information detailed of what to do. I had no problems and my phone was sent to me the next day. I love being a VRZ Customer. Thank you.

It was very easy to complete the claim. Everyone I spoke with was responsive and quick communication. We received our devices so quick and everything is included to return the broken devices seamlessly! Everyone was very helpful and I would highly recommended Asurion.

MY phone went bad, had another the next day, couldn't ask for more. Only problem, it was refurbished, have reception problems, sometimes, have to live with that, I guess. BUT, I would definitely recommend Asurion and was glad I had it.

Quick and easy online service and shipped asap. Phone is in perfect condition and activated with no problem. I will always recommend having insurance especially for quick turnaround times like these. I appreciate the service that Asurion has provided me since I have been dealing with them back in 2001 until this very day. Great service.

Spoke with Asurion at 7PM one day and replacement phone delivered early the next day. Easy to work with and quick to respond. Courteous. I would highly recommend them. They made a difficult problem go away. My experience was great.

You did a fine job doing exactly what was expected of you and what was promised with the insurance application, approval and delivery of the expected item. Kudos, salutations, I will name my next child after you....

Thanks for a pleasant experience. The customer service representative was friendly and supportive. After completing my claim, my replacement phone arrived the next day, which was Saturday before lunch. I will recommend your company to my friends. Once again thank you for a pleasant experience.

The online claim submission had easy directions. I was pleased with the very fast shipping. The online instructions were easy to follow. It was easy to set up new phone and the replacement phone was a little better than original old iPhone.

The claim was approved fast and the new device was shipped out extremely fast. The set up was smooth and easy. Great experience. Thank you for the speedy service. Excellent customer service, smooth and easy process. Simple, quick, fast and user friendly.

Quick response and immediate action is what a customer really wants to hear, when they are in need of service. I only made one call and told the customer service agent about the face of my Apple Watch that was coming up and it was coming apart. There were a few questions asked and my new apple watch was shipped out the next day. I really do enjoy talking to people rather than computers and that has made the difference. Please keep your insurance.